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SPOCC.net briefing - guidance and useful

1. 42 April 2010 SPOCC net Provider Guidance V1 17 0 Log out 17 1 To log out go to the secure homepage and select Log out SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC Net Nivtest rs Generate Reports Performance Measurement Manage Services w Eile Management a Manage Contract Documents R Requests Sent to Local Authority View status of requests sent in the past 1 month s _ i Manage Contacts ff Manage Actions fA P Change Password 43 April 2010 18 0 18 1 18 2 18 3 18 4 18 5 18 6 SPOCC net Provider Guidance V1 SPOCC Net Guidance amp Support More detailed guidance on both the PortWise authentication process and the SPOCC net system Is available The PortWise user manual should have been sent to each user by BT during the installation process and can also be accessed through the programme itself The SPOCC net guidance produced by Oxford Computer Consultants is available from the SPOCC net secure homepage BT will provide support to providers to help them install PortWise and set up the connection This will be done remotely through the Service Desk and no on site support will be provided The contact details for the BT Service Desk are shown below Email address servicedesk nihe gov uk Telephone 028 90 318 666 Once SPOCC net is operational in your organisation all technical queries relating to PortWise SPOCC net should be raised
2. Client web loader from Portwise and run activex control Click Run Internet Explorer Security Warning Do you want to run this Activex control Name Access Client web loader Publisher Porkyyise another program or when Windows was installed You should only run it iF you F This Activex control was previously added to your computer when you installed S wy trust the publisher and the website requesting ik What s the risk This will install the update after you click yes on the screen below 12 April 2010 SPOCC net Provider Guidance V1 Access Client Loader Alert WARNING The server vou are contacting is trying bo update vour client with an untrusted update Proceed with update From access nihe gow uk anyway This is a one time update from the NIHE s secure server and is therefore a trusted update e x v B T X My Web Sea IJE PSearch RY Zwinky X smiley Central E Screensavers eee my v Page 2 Tools a amp x 2 Did you notice the Information Bar The Information Bar alerts you to security related conditions for example if a potentially unsafe file or pop up was just Welcome to the NIHE Portal The resources yq blocked If a webpage does not display properly look for the corresponding icon Users must keep their de Information Bar at the top of the page and click it to LOGOFF the portal when fin
3. Start Date Service Level 1 1 00 12 01 2010 Service Level 1 1 00 11 01 2010 Martin Eva 27100 Service Level 1 1 00 30 01 2010 Pink Miss Jenny ais Service Level 1 1 00 04 02 2010 Request New Schedule Return to secure services Use the mouse to select the client whose details need to be updated and click into the client name to update schedule R Update Schedule Use this form to request an update to this client schedule Mandatory fields appear in bold Blue Mr John Click here to edit this client s personal details Service Supporting People Floating Support Ballymena Service Level 1 Service Level 1 Property None Tenancy Reference No End Date v Reason For End Date Please select a value Estimated Units Per Week Request Comment Ending of Service The SP Team can be notified of any changes to current client schedules including entering an end date for the service by submitting the details as follows From the Secure Services home page click manage services 22 April 2010 SPOCC net Provider Guidance V1 Now select the service whose schedule you need to change and press Manage Now select the client whose schedule needs to be changed by clicking their name Enter the end date for the service and select the reason for the end date from the drop down menu Pg Update Schedule Use this form
4. by clicking the High radio button 2 Close the file and any other instances of the application currently runni ning on the computer fclose all applications that also use the appli ea ion yol are aur fede A ronn ng 2 Mnon the Filo sasin snd av amina kha Firsta oF FF tho thlessawc Hrssct v For computers with a display the full width of the Contract page 2 After completing the Contract page make entries in the Quarter 1 Quarter 2 Quarter 3 and Quarter 4 pages at the end of each period The data entry cells are coloured in the same way as in the Contract page mM 4 gt ah Cover Checks f Contract Z Quarter 1 Quarter 2 Quarter 3 Quarter 4 f SPLS PI Data lt Ready NUM Macros should be enabled by selecting tools and then Macro and Security change the security level to high You will need to exit and reopen the workbook for the new security settings to apply It should then be saved within the user s computerised files if Microsoft Office 2007 is installed on your computer you will need to save your documents as Microsoft 1997 2003 version instead of the 2007 default version You can do this by going to File Save as amp go to the drop down box for Save as type amp select Word 97 2003 Document doc This saved workbook should then be accessed to complete returns for future quarters and upload the workbook quarterly into SPOCC net To send the completed workbook to SP at the end of e
5. is accepted by the SP team then you have completed the final stage of this process for this particular scheme Ensure that you check as required if the workbook has been rejected If the workbook s is rejected then you will need to amend the return s workbook s as requested by the SP Team SPOCC SPOCC Net Secure Requests over 1 Month R Requests over 1 Month Yalues that have been removed or replaced are eressectext and new values are highlighted Submitted 14 January 2010 at 16 01 Type New Rejected O Attachment Remarks Already exists in SPOCC A return for quarter 2 has already been submitted and accepted for this service Confirmation that it should be replaced with this return is required along with an explanation of any variances Request Performance Meaen NWtest Type New Approved Submitted 08 January 2010 at 15 38 O Attachment Request Performance Measurement NWtest Type New Approved Submitted 07 January 2010 at 10 12 O Attachment Request Performance Measurement NWtest If the workbook has been rejected you will need to e Click attachment and open the rejected workbook Check the name of the service which was rejected Note and or deal with the reason for rejection e Go to your drive or PC and amend workbook and Re submit the workbook within the time scale stipulated by the SP Team 20 April 2010 7 0 7 1 7 2 7 3 S
6. of the returning client and their service can now be entered on the form that appears The bold fields are mandatory Request New Schedule Use this form to request a new client schedule Mandatory fields appear in bold Service Supporting People Floating Support Ballymena Service Level TETEE 1 WwW Property None v Title fe Forename Surname Address 1 Address 2 Address 3 Address 4 Town Postcode UPRN Copy Address from Propert 26 April 2010 SPOCC net Provider Guidance V1 In the comments field of the form you should confirm that this is a returning client to the service This will prompt the SP team to reactivate the client record in SPOCC using the original client schedule and client ID Date of Birth Ethnicity Not known NI Number HB Number Tenancy Reference No Start Date End Date v Reason For End Date Please select a value Estimated Units Per Week Request Comment This is a returning client Please reactivate with original client ID Add Client Schedule Pressing the Add Client button will send the request to the SP team The Manage Services screen will now reflect this as below SPOCC SPOCC Net Secure Services Supporting People Hloating Fa Suppor
7. period as a of the number of units the capacity Figure 1 Excerpt from Performance Workbook 16 April 2010 SPOCC net Provider Guidance V1 6 4 Completing amp Uploading Workbooks Via SPOCC net Welcome to SPOCC Net secure services Welcome to SPOcC Nei User Name 7 al Generate Reports Manage Services w File Management a Manage Contract Documents J dooiment not signed Requests Sent to Local Authority View status of requests sent in the past 1 month s Go B Manage Contacts 4 Manage Actions i TA Change Password G Log out W This is a secure system View the policy on privacy amp security Get help in the K user guide Users should select performance measurement from the home page and then select download in order to download the workbook for completion Each service requires its own individual workbook Each workbook only needs to be downloaded once at the start of the financial year and updated every quarter SPOCC SPOCC Net Secure Performance Measurement Performance Measurement Service Please select a value Workbook Type Please select a value Reporting Period From To Return to secure services 17 April 2010 SPOCC net Provider Guidance V1 Then fill in the following fields Service Workbook Type SPPI 2004 a Reporting Period From and Reporting Period To The wor
8. services This directory will be available from the NIHE s website and will be accessible by the general public Visitors to the website will be able to search for services using a variety of search methods including postcode organisation client group and accommodation type Close this window to return to the Housing Executive website SPOCC Net Search Services amp Search for Supporting People services Service name Organisation Property Postcode le g OX4 Service type Accommodation type Support tasks Client Group Ethnicity Household type Inclide Services Vvith Na Availahle Places M April 2010 SPOCC net Provider Guidance V1 The service directory will be pre populated with information from the SPOCC system including the service description the client group for which each service is provided the eligibility criteria its location the range of support services provided any exclusions contact details and referral routes Information related to available places in the service as specified by the provider can also be published on the directory A j j vtThorn Irolanri rot 1S i Close this window to return to the Housing Executive website SPOCC Net Search Services Floating Support for Single Floating Support for Single Homeless in Ballymena Details Reference No 1455 Contact Details Provider SPOCC net Test Provider 2 Adelaide Street Ty
9. then click on Submit a new QAF if a QAF has already been submitted and or validated the details will appear in this screen Users should select QAF 2004 the current QAF or QAF 2009 the new QAF2 depending on which they have been asked to make a submission against The screen below will then open to add the new QAF Add QAF Overview Overview This is a new blank QAF It consists of a set of questions designed to measure service performance Answer as many questions as possible on the following tabs and remember to click the complete button before moving on Type QAF 2009 QAF Name Date Requested v Additional Services Supporting People Armagh Hostel Supporting People Floating Support Belfast Supporting People Hostel Supporting People Sheltered Service Hold the Ctrl key to select multiple services Objective Performance Level Assessment and Support Planning Unmet Security Health and Safety Unmet Safeguarding and Protection from Abuse Unmet Fair Access Diversity and Inclusion Unmet Client Involvement and Empowerment Unmet Request Comment 31 April 2010 SPOCC net Provider Guidance V1 Users should work through the questions under each of the tabs relating to the core objectives ensuring that they click the complete button regularly to save their work Once the submission is finished you should click on the submit button to send it to th
10. to request an update to this client schedule Mandatory fields appear in bold Client Blue Mr John Click here to edit this client s personal details Service Supporting People Floating Support Ballymena Service Level 1 Service Level 1 Property None M Tenancy Reference No 27096 ERIE 12_ January 7 2010 Request Comment The Manage Services screen will acknowledge the request and set it to Pending until the SP team accept or reject it Change of Service lf a client is changing service from one scheme to another within the same provider organisation you will need to end the first service Then you will need to create a new schedule from the day the client moves to the new service Then submit the new client schedule via SPOCC net In the individual client schedule You will need to type in the end date of the client s service Use the drop down list and choose the month Type in the year Select the end date reason change of service Type in comments as required Users should use the Request sent to LA procedure on page 35 of this guidance to check if your request s have been sent to the SP team lf your submission is pending then you have now completed the first stage of the process Once your request is accepted by the SP team then you have completed the final stage of this process for this particular scheme lf your request is rejected then you will need to ame
11. with the BT service Desk SP has established a dedicated support team to deal with any functional queries help users who are experiencing difficulties using particular areas of SPOCC net and manage the general administration associated with the system The contact details for these team members and the areas of the system for which they are responsible are provided below Caroline Connor caroline connor nihe gov uk 028 90318402 Responsibilities General management of SPOCC net Julie Alexander julie alexander nihe gov uk 028 90318819 Responsibilities _ Administrator for SPOCC net including issuing documentation arranging limiting access facility issuing usernames providing training etc James Taylor jlames taylor nihe gov uk 028 90318820 Responsibilities General queries regarding functions of SPOCC net including actions contacts requests sent to SP QAF submissions resetting passwords etc Darren Stockdale darren stockdale nihe gov uk 028 90318692 Responsibilities Administration of client schedules changes for longer term schemes and managing contracts facility in SPOCC David Mayne david mayne nihe gov uk 028 90318800 Responsibilities Administration of client schedules changes for floating support services administration of performance measurement returns 44 April 2010
12. 1 2010 1 Service Level 1 1 00 06 01 2010 21 01 2010 Lost contact Support broken down Martin Eva Request New Schedule Return to secure services 28 April 2010 8 0 8 1 SPOCC net Provider Guidance V1 Manage Services Service Details Updating Available Places The SP public service directory allows any member of the public to search for SP services see section 3 0 This search also shows the number of places that services have available at that time To update the number of available places for your service select the Service Details tab SPOCC SPOCC Net Secure Services Supporting People Sheltered FO Supporting People Sheltered Seryj ge another service Service Details Click the link below to request updates to this service s details Request update Service Availability Use this form to make immediate changes to the service availability services information relevant on the date the search is performed Available Places 3 Last Updated Tue 09 Feb 2010 17 3ag Return to secure services Leave the available places blank if you d like the service to appear in public searches based on available places as derived by contract and client scheduled Enter the number of units in the Available Places box and click Save The value entered in the Available Places field is saved immediately and does not require approval from the SP team These values wil
13. OCC Net Secure Generate Reports rd Generate Reports The following reports are available for you to view To view reports you must have A Acrobat Reader installed on your PC Please select a value Please select a value Return to seg Service Adjustments Schedule Service Subsidy Summary Service User Adjustment Schedule Service User Means Schedule Service User Subsidy Schedule Service User Subsidy Schedule With Unit Type Subsidy Payments With Client Information 14 2 You can select and download reports for any paid payment period from the following list o Payment Items Service Adjustment Schedule Service Subsidy Summary Service User Adjustment Schedule Service User Means Schedule Service User Subsidy Schedule O Oo 14 3 Please note that the SP Team are also currently developing the reporting facility to include additional reports relating to performance and quality assessments These should be available by the end of May 2010 Excerpt from Quality Assessment Framework Report SERVICE QAF ID 1454 Provider SPOCC net Test Provider QAF Belfast Group 80 2009 10 QAF Annual Return Type QAF 2009 Date Requested 08 03 2010 Date Returned 19 04 2010 Q1 of financial year 2010 2011 SP Officer SP Lead Officer Belfast Validated Date 29 04 2010 Services Included in the QAF Supporting People Floating Support Ballymena Supporting People Floating Support Belfast Assessment Self Assessment V
14. POCC net Provider Guidance V1 Manage Services Changing Client Details Providers will be able to add new clients end and update client details using SPOCC net For long term services the client schedules in SPOCC net will replace the provider reconciliation returns PRRs which providers are required to complete and return to SP with any client changes Floating Support providers are required to submit input details of all current service users This will replace the current client detail form which is submitted on a monthly basis Updating client schedules SPOCC Net Secure Services Manage Services Use this form to pick a service to manage Service Please select a value Manage Cancel Return to secure services To update or add client information users should select Manage Services from the home page a b Use the service drop down list to choose the service you want to update client information on Click into manage to open the client schedules 21 April 2010 SPOCC net Provider Guidance V1 You can now view the client information for your service SPOCC SPOCC Net Secure Services Supporting People Floating Supporting People Floating Support Ballymena Client Schedules Manage another service Client Schedules Request New Schedule The following clients are scheduled for this service Include Non Current Items Reference Service Level Units
15. Return to secure services 12 4 Users should ensure that accurate information is provided to the SP team especially if it involves deactivating a member of staff from the SPOCC system A staff member can not be deactivated if they are assigned a role relating to the funding agreement of a service for example as a Service Manager or Emergency Contact This role will need to be reassigned to the appropriate member of staff before the staff member can be deactivated 36 April 2010 SPOCC net Provider Guidance V1 12 5 To add a new staff contact click on the add new contact button and the following screen will appear please note that if the new contact requires SPOCC net access this needs to be requested separately from the SP Team The fields in bold type are mandatory SFOC SPOCC Net Secure Contacts Add New B Add New Contact Enter new contact details and click save Mandatory fields appear in bold Title Forename Surname Telephone Mobile Fax Pager E mail web Address Pasition Type Bursar Treasurer A Chairman Director Emergency Contact Address 2 Address 3 Address 4 Town Postcode UPRN B USRN Directions Confidential Disabled Access Not Set v Cl Contact can log in to SPOCC Net Username Request Comment One change you may want to make is to change the services to which the Cont
16. SPOCC net Briefing For Providers SFOC SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC Net User Name _ TIE 4 T Generate Reports Performance Measurement a ie Manage Services ee File Management Manage Contract Documents I document not sigme EF Requests Sent to Local Authority View status of requests sent in the past 7 month s Soa H Manage Contacts ff Manage Actions SEN Change Passyvord amp Log out This is a secure system View the policy on privacy amp security Get help in the F user guide Guidance and Useful information Version History Version 1 Issued on 26 April 2010 SPOCC net Provider Guidance V1 Contents 1 0 2 0 3 0 4 0 5 0 6 0 7 0 8 0 9 0 10 0 12 0 13 0 14 0 15 0 16 0 17 0 18 0 Background About SPOCC net About the Public Service Directory Security amp Access to SPOCC net via PortWise Logging onto SPOCC net Submitting Quarterly Performance Returns Manage Services Updating Client Details for Long term Subsidy Services amp Floating Support Manage Services Updates to Service Details Submitting a new QAF Manage Contract Documents Requests sent to Supporting People NIHE Pending Approved amp Rejected Manage Contacts Change Staff Details Limiting Access to SPOCC net Generating Reports Manage Actions Change Password Logging Out SPOCC net Guid
17. ach quarter via SPOCC net select upload from the performance measurement menu The system will return the page overleaf Select your workbook from your folder or PC workbook location Select appropriate Quarter Upload workbook as required 18 April 2010 SPOCC net Provider Guidance V1 Try to upload the workbook and check the warnings if any appear As providers are not required to submit returns in relation to staffing the warning no support hours included will appear users should check the box called Ignore missing data and inconsistencies where possible so that the system will allow the workbook to be uploaded without staffing information completed Users should ensure that any other errors identified by SPOCC net are amended before the workbook is uploaded e SSS eS SS eS a en SS Sane Seas SSS SSS wa r SPOCC SPOCC Net Secure Performance Measurement YP Performance Measurement Cc Use this form to upload your performance workbooks Workbook Location Upload Quarter Please select a value If you are uploading an annual workbook please select the quarter you wish to submit information for L Ignore missing data and inconsistancies where possible Request Comment SPOCC SPOCC et Secure Performance Measurement ee Ferformance Measurement CD tour workbook UA PIWorkbook 7 g Jods hes tw following probleers wit
18. act is assigned Contact for organisation Service Manager Emergency Contact Contact for Contract Contact for Accreditation SPOCC net Manager Self Referral Office Hours and Out of Hours Contacts Please use the Request sent to LA procedure to check if your request has been sent the SP team If your submission is marked as approved then you have successfully completed the process 37 April 2010 13 0 13 1 13 2 13 3 13 4 SPOCC net Provider Guidance V1 Limiting Access to SPOCC net A provider can request that their users only be able to access and manage the services and related data that they are assigned to rather than all services that a provider has lf you wish to limit access to SPOCC net to reflect staff roles within your organisation you will first need to contact the SP team who will activate the limited access facility in SPOCC SPOCC net access is limited based on the assignments recorded against each contact You can check the assignments for staff by clicking on the Manage contacts field in the secure home page and then selecting the relevant staff member SPOCTE SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC Net Mrs Leona Karrpett e H Generate Reports gt Performance Measurement Fe Manage Services En File Management Manage Contract Documents 7 decoment not sgnad Requests Sent to Local Authority View status of requests sent in the past 1 mont
19. alidation Visit Assessment A 1 0 B 4 4 C Of 1 Objective Self Assessed Validated Core Objectives C1 1 Assessment and Support Planning All clients receive an assessment B B of their support needs and any associated risks All clients have an up to date support and risk management plan Assessment and support planning procedures place clients views at the centre are managed by skilled staff and involve other professional and or carers as appropriate C1 2 Security Health and Safety The security health and safety of all B C individual clients staff and the wider community are protected C1 3 Safeguarding and Protection from Abuse There is a commitment to B B safeguarding the welfare of adults and children using or visiting the service and to working in partnership to protect vulnerable groups from abuse C1 4 Fair Access Diversity and Inclusion There is a demonstrable A B commitment to fair access fair exit diversity and inclusion The service acts within the law and ensures clients are well informed about their rights and responsibilities C1 5 Client Involvement and Empowerment There is a commitment to B B empowering clients and supporting their independence Clients are well informed so that they can communicate their needs and views and make wfaemnad abaninan Clinwtn avn mamimili aal nharnt tha nanninannan wmeeitadad and avn 40 April 2010 SPOCC net Provider Guidance V1 15 0 Manage actions 15 1 Actions are time b
20. ance amp Support Page Number 3 3 16 21 29 31 33 35 36 38 40 41 42 43 44 April 2010 SPOCC net Provider Guidance V1 1 0 Background 1 1 The Supporting People SP Modernising Services project aims to utilise the most up to date technology and business practices to deliver efficient and effective services within SP 1 2 The project includes both the development of new ICT systems and the fundamental review and redesign of key business processes for the delivery of the programme 1 3 The ICT part of the SP SP Modernising Services Project has two main strands Implementation of SPOCC the core ICT system to be used by the NIHE as the administrators of the programme Implementation of the web based modules which will facilitate the sharing and exchange of information externally SPOCC net forms part of this second strand 2 0 About SPOCC net SFOC SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC N User Name _ pa AJ Generate Reports Performance Measurement ge Manage Services ae File Management a Manage Contract Documents 7 document mot sped EF Requests Sent to Local Authority Wiew status of requests sent in the past 1 month s Go T Manage Contacts ff Manage Actions E Change Password a Log out This is a secure system View the policy on priva amp security Get help in the F user guide 2 1 2 2 SPOCC NET i
21. be completed and submitted using the performance workbooks in SPOCC net These workbooks mirror those used nationally and were developed by CLG More detailed guidance on the performance measures included in the workbook and how to complete them is provided on the SP section of the NIHE s website and will be provided to each user as part of their training documentation The workbook includes the existing performance indicators which providers currently make returns against for availability utilisation throughput and departures from short term accommodation An additional performance indicator is included in relation to departures from longterm accommodation services A summary of the performance indicators for which returns will be collected via SPOCC net is provided below Performance Definition Applicable Indicator Services of Services Users Long term services a amp Maintaining amp Support Only Independent Living Services contracted units services Occupied utilised units as a of contracted units through Service ID number 1 4 5 3 Northem Ireland Housing Executive Service name Supporting People Hostel Provider ID SIGCHI JE Provider name SPOCC net Test Provider Yr 2010 11 Quarter 1 No ofweeks 13 Contactname Manager Date submitted to administering authority Position Full quarter Mon 05 Apr1i0 to Sun 04 Jul 10 Contactaddress 1 2 Adelaide Street Actual dates Mon 05 Apr 10 to Sun 04 Jul 10 2 Belfast 3 4 Capacit
22. button for accommodation services if the individual property addresses match the address held in housing benefit records 24 April 2010 SPOCC net Provider Guidance V1 For service users receiving support in long term services details of preferably the service user s housing benefit ID or if this is not available their national insurance number must be provided This information is used to identify whether the individual is in receipt of hosing benefit and therefore is eligible for a SP subsidy payment Pressing the Add Client button will send the request to the SP team The Manage Services screen will now reflect this as below SPOCC Net Secure Services Supporting People Floating Supporting People Floating Support Ballymena Client Schedules Manage another service Client Schedules Request New Sche The following clients are scheduled for this service Include Non Current Items Client Reference Service Level Units Start Date Blue Mr John 27096 1 Service Levell 1 00 12 01 2010 i Brown Miss Janet 27095 1 Service Level 1 1 00 11 01 2010 Martin Eva 27100 1 Service Level1 1 00 30 01 2010 Pink Miss Jenn 27097 1 Service Level1 1 00 04 02 2010 Request New Schedule 1 pending Return to secure services Users can also use the Request sent to LA procedure on page 35 of this guidance to check if your request s have been sent to the SP team lf your subm
23. ct currently logged in are visible in the list Please see Section 12 0 Limiting Access Pressing the ok button will open the Manage Contract screen for the selected contract 33 April 2010 SPOCC net Provider Guidance V1 SPOCC SPOCC Net Secure Manage Contract Documents Documents of the Contract a Documents of the Contract 2 Supporting People Floating Support Belfast contract The following is a list of documents currently available for this contract Label Type Progress LA Comments Provider Comments Provider Signature 276 1454 1095 ContractDocument Draft Agreed Edit Sign Vie Histor Choose different contract Return to secure services page From here amendments can be made to contract documents that have been created in SPOCC It is possible to Edit provider comments Sign the document if it is unsigned View the document View document history The Progress of any contract document is always controlled by the SP Team Even if the provider signs a contract document the Progress will remain as is until the SP Team manually sets the progress to signed 34 April 2010 11 0 11 3 SPOCC net Provider Guidance V1 Request sent to SP in NIHE Pending Approved Rejected Users can check if their requests have been received pending approved or rejected by the SP team On the home page users should select Requests sent to local authority s
24. der Guidance V1 16 0 Change Password 16 1 Users will be prompted to change their password every 90 days In order to change your password select change password from the secure homepage 16 2 Users should enter their current password and enter and confirm their new password Passwords should contain at least 6 characters which includes at least 1 capital letter and 1 number SPOCC SPOCC Net Secure Change Password JN Change Password Use this form to change your password The change will take effect when you next lag on Name Nivvitest Username Nyvtest New Password Current Password Confirm New Password Change Password Cancel Return to secure services 16 3 If you forget your password notify the SP team via the link on the log in page It will be reset for you and you will be notified of your new temporary password SPOCC SPOCC Net Secure Welcome to SPOCC Net secure services Please log in to access secure services Username Password This is a secure system View the policy on privacy amp security Get help in the ia user guide 16 4 If a staff member no longer requires SPOCC net access or a new member of staff requires access you should contact the SP team so that the appropriate changes can be made New SPOCC net users will be required to follow the process for PortWise set up and be provided with a username for SPOCC net
25. e SP team Users should use the Request sent to LA procedure on page 35 of this guidance to check if your request s have been sent to the SP team lf your submission is pending then you have now completed the first stage of the process Once your request is accepted by the SP team then you have completed the final stage of this process for this particular request lf your request is rejected then you will need to amend the QAF submission as requested by the SP Team 32 April 2010 SPOCC net Provider Guidance V1 10 0 Manage Contract Documents 10 1 Copies of your current funding agreements are held within SPOCC net To view them click on Manage Contracts SPOCC SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC Net Mrs Leona Karrpett Generate Reports pa Performance Measurement Manage Services File Management EF Requests Sent to Local Authority View status of requests sent in the past 1 month s Go Manage Contacts ff Manage Actions P oo Change Password el Log out This is a secure system View the policy on privacy amp security Get help in the F user guide select the Contract you wish to manage from the drop down list SPOCC Net Secure Manage Contract Documents Manage Contract Documents Use this form to select a contract Please select a value ents Reload Contracts Cancel Only the contracts available for the conta
26. ecure services Please log in to access secure services Username Password e Forgotten password e Not a registered user Request a login This is a secure system View the policy on privacy amp security Get help in CC It should be noted that providers can also refer to the OCC User Guide for further information See above 14 April 2010 SPOCC net Provider Guidance V1 For security reasons SPOCC net employs a timeout feature whereby after a predefined period of inactivity you will be logged out of the system and an error message similar to that below may appear If you become logged out through this timeout feature you will need to return to the secure log in screen and re enter your username and password in order to continue working SPOCC SPOCC Net Secure Services Manage Services SPOCC Net was unable to initialize the page Error log ID 480 The drop down list ddlServices could not be filled a at SPOCCNET secure schedules Page_Load Object sender Event4rgs e Report this to the Local Authority s Supporting People team if the problem occurs persistently Use this form to pick a service to manage Service No data Manage Cancel Return to secure services 15 April 2010 6 0 6 1 6 2 6 3 SPOCC net Provider Guidance V1 Submitting Quarterly Performance Returns Quarterly Performance Returns formerly called contract performance returns or CPRs should
27. elect a period for example 1 month and click go You may change the number of months as required SFOC SPOCC Net Secure Welcome to SPOCC Net secure services Welcome to SPOCC Net Mrs Leona Karrpett Generate Reports gt Performance Measurement Fe Manage Services se File Management Manage Contract Documents 1 document not signed B Manage Contacts Manage Actions ea Change Password Log out This is a secure system View the policy on privacy amp security Get help in the E3 user guide In the example below the first request submitted to the SP team is pending Once the request is accepted by the SP team this will change to approved SPOCC Net Secure Requests over 1 Month R Requests over 1 Month Yalues that have been removed or replaced are erassectett and new values are highlighted NWtest Submitted 15 January 2010 at 10 41 Sr mance Measurement NWtest Type New Rejected 0 Attachment Remarks Already exists in SPOCC A return for quarter 2 has already been submitted and accepted for this service Confirmation that it should be replaced with this return is required along with an explanation of any variances Request Performance Measurement NWtest Type New Approved Submitted 08 January 2010 at 15 38 0 Attachment Request Performance Measurement NWtest Submitted 14 January 2010 at 16 01 11 4 You will need to check the sta
28. ent Ra lt gt Page 1 of 1 PortWise Mobile ID 4 Internet Explorer Ej hms user guide wps The first time the SP icon has been selected several pop ups will appear this will be a one time occurrence to apply the configuration Click on information bar click don t show message again then close Click on OK 11 April 2010 SPOCC net Provider Guidance V1 You must accept the client Active X to proceed WA Ittps iaccess nihe gov uk zy z j Livesearch A ty Did you notice the Information Bar The Information Bar alerts you to security related conditions for example if a potentially unsafe file or pop up was just blocked If a webpage does not display properly look for the Information Bar at the top of the page and click it a Internet C Don t show this message again A ET Windows Internet Explorer Learn about the Information Bar You must accept the Activex client in order to proceed Click OK and then select Install from the security bar gt Browse Documents IF you Cancel this dialog the Java version will be loaded instead 7 Browse Templates Mi lt gt Page 1 of 1 PortWise Mobile ID 4 Internet Explorer v E hms user guide wps Accept the ActiveX client in the security bar above or by adjusting browser security levels Click on top of screen where it says the website wants to run the following add on Access
29. er for Service A will only be able to manage the affairs of Service A Service Manager for Service B who is also Emergency Contact for service A will be able to manage the affairs of both Services A amp B N B each role with the exception of SPOCC net Manager can only be assigned to 1 contact for each service o If a Contact is assigned Contract Contact their access will be limited to those Services covered by the Contract s for which the Contact is assigned as Contract Contact N B The role of SPOCC Net manager is only available and therefore can only be assigned if your organisation has requested limited access to SPOCC Net The role is only available in this case as you may wish for more than one Contact to be assigned as able to log in and manage that Service in SPOCC Net There is no limit to the number of SPOCC Net Managers you can assign to a Service lf you wish to alter assigned roles or add new roles for staff members after advising the SP team that you wish to activate the limiting SPOCC net access facility these changes should be made by editing the contact details of the relevant staff and submitting the change as a request via SPOCC net 39 April 2010 SPOCC net Provider Guidance V1 14 0 Generate reports 14 1 In order to download reports for your organisation s services you should first click on the Generate Reports link on the Secure Services home page which will take you to the Generate Reports screen SP
30. ge Cantonese Chinese v Hold the Ctrl key to select multiple items Accepts emergency referrals _ Support for visual impairment J Access to interpreter Support for hearing impairment Cl waiting list in operation Request Comment The text that you enter for the Public Search Name will appear in the public service directory search results area instead of the Service ID Only the description field from the Service Details update screen will also be shown in the public service details page Only changes accepted by the SP team will appear in the public search area 30 April 2010 9 0 9 1 SPOCC net Provider Guidance V1 Submitting a New QAF Providers can submit their self assessments against the QAF standards via SPOCC net These submissions can be made for individual service or groups of services against the current QAF QAF 2004 or the new QAF2 QAF 2009 SPOCC SPOCC Net Secure Services Supporting People Hoating Supporting People Floating Support Ballymena QAFs Manage another service OAFs This service has the following assessments Only QAFs with a date returned within the last year are displayed Self Assessed Validated Name A B C C D NotSet A B C C D NotSet Returned Belfast Group 80 2009 10 QAF AnnualReturn 1 4 4 1 19 04 2010 Return to secure services Under manage services users should select QAFs and
31. h its data Issue Performance indicator zalues Ihat have abeady bean erered into SPOCC will be oaia br hk impart Mo apyirt hars hava haan en ened on tha Omiract sheet of tha workdhonk Thare ave 1 or more dbcrepances To upload this workbook to tha LA regerdiess of these errors please check the Ignore missing data and inconsistancies where possible lf errors relates to Value in SPOCC select ignore missing data and inconsistencies where possible Use the comment box to notify SP of the discrepancies 19 April 2010 SPOCC net Provider Guidance V1 Once you have amended all the errors upload the workbook again and Upload successful will pop up on your screen Wre Se mn sg SS y E E i eS ee a ne ee eee See ma SPUCC SPOCC Net Secure Performance Measurement gt Herformance Measurement QD Upload successful Upload Upload Use this form to upload your performance workbooks Workbook Location Quarter Q2 yo If you are uploading an annual workbook please select the quarter you wish to submit information for C Ignore missing data and inconsistancies where possible Request Comment Users should use the Request sent to LA procedure on page 35 of this guidance to check if your request s have been sent to the SP team lf your submission is pending then you have now completed the first stage of the process Once your workbook
32. h s Go 4 Manage Actions SPOCC SPOCC Net Secure Contacts B Manage Contacts for SPOCC net Test Provider Use this page to make amendments to contact details Address Telephone Email 2 Adelaide Street Belfast Contact New 2 Adelaide Street Belfast 028 38831768 Manager Armagh H 2 Adelaide Street Belfast Manager 2 Adelaide Street Belfast worker 1 2 Adelaide Street Belfast worker 2 2 Adelaide Street Belfast Add New Contact Return to secure services 38 April 2010 13 5 13 6 SPOCC net Provider Guidance V1 Surname Telephone Mobile Pager Web Address Position Type Bursar Treasurer a Chairman Director Emergency Contact Finance Manager Director Address 1 2 Adelaide Street Address 2 Belfast Address 3 If you request limited access to SPOCC net then your staff team s SPOCC net access will be limited as follows o If a contact is assigned Organisation contact or Accreditation contact they will be able to access all service data for all their organisation s services N B each role can only be assigned to 1 contact for the organisation o If a contact is assigned Service Manager Emergency Contact Self referral Out of Hours Self referral Office Hours or SPOCC Net Manager access will be limited to those Services covered by the assignments E g Service Manag
33. ished C Don t show this message again B Resources Learn about the Information Bar TE A e Directory Fault Reporting HMS arcHouse Plus Mobile ID Clients Remote Access User Manual J og User Self Service W Done 61 E Internet 100 PortWise Mobile ID 3 Internet Explorer X E hms user guide wps v If pop ups are blocked click on pop up blocked and select always allow pop ups from this site Pop blocker can sometimes be enabled in IE browser settings under Tools Internet Options Privacy un tick the check box to disable Allow pop ups from this site Click yes to allow pop ups from nihe gov uk 13 April 2010 SPOCC net Provider Guidance V1 You should now be able to access the SPOCC secure site Then select Access Secure Services for Providers SPOCC SPOCC Net Welcome to SPOCC Net Welcome to version 7 0 3 0 of SPOCC Net Connected to SPOCCPhase2Test on S 237DC1 4000 Please use the links below to access the various areas of the site Public services 4 t Search for services e Each user will be issued with their username and a temporary password by SP Users should change this temporary password during their first log in session Guidance for changing your password is on page 42 Type your Username amp Password and select or click the login button Please see below SPOCC SPOCC Net Secure nn eee Welcome to SPOCC Net s
34. ission is pending then you have now completed the first stage of the process Once your request is accepted by the SP team then you have completed the final stage of this process for this particular scheme lf the SP team accepts the new schedule then the pending figure beside the Request New Schedule will disappear and the new Client Schedule will appear on the list lf your request is rejected then you will need to amend the client schedule as requested by the SP Team 25 April 2010 SPOCC net Provider Guidance V1 Add New Client Schedule Returning Client On occasion especially for floating support services a client may have exited the service and subsequently return to the service at a later date In these circumstances the client schedule will have been ended and needs to be reactivated by following the procedures outlined below SPOCC Net Secure Services Supporting People Hoating Supporting People Floating Support Ballymena Client Schedules Manage another service Reference Service Level Units Start Date Blue Mr John 27096 Service Level 1 1 00 12 01 2010 Brown Miss Janet 27095 Service Level 1 1 00 11 01 2010 Martin Eva 27100 Service Level 1 1 00 30 01 2010 Pink Miss Jenny 27097 Service Level 1 1 00 04 02 2010 Request New Schedule Return to secure services In the Client Schedules tab of the Manage Services section select Request New Schedule Details
35. kbook should be completed in accordance with the guidance provided If macros have been disabled the workbook can not be fully completed and you will receive a prompt message similar to that below fe L ODPM SPP 2004 a xis SUPPORTING PEOPLE PERFORMANCE INDICATOR WORKBOOK O1 April 2004 This performance indictor workbook is for use from 1st April 2004 It includes an SPLS PI Data page to enable administering authorities to extract performance data directly into the SPLS system Details of the contract should be entered on the Contract page before the performance data is entered on the pages labeled Quarter 1 Quarter 2 Quarter 3 and Quarter 4 1 Complete the Contract fet telte1 gan m lt ot Macros are disabled because the security level is set to High and a digitally signed Trusted Certificate is not attached to the macros To run the macros change the security level to 4 lower setting not recommended or request the macros be signed by the author using a certificate issued by a Certificate Authority Hide Help lt lt Open in Help Window You may encounter this error for the following reasons 1 ie ro security is very High and he ol cation encounters 4 signed macro but the macro was automatically disabled Use the Following procedure to enable the macro 1 Select the Tools menu option and then select Macro and Securi os In the resulting Security dialog set the security level to High
36. l be available to the public in the service directory and will be visible to the SP Team on their SPOCC system They have no effect on any payment calculations and are included for information purposes only The number of available places in a service can be updated as often as required 29 April 2010 SPOCC net Provider Guidance V1 8 2 Requesting Changes to Other Service Details Additional details concerning a service can also be requested by clicking on the request update link to open the Service Details update screen SPOCC SPOCC Net Secure Services Supporting People Sheltered FO Supporting People Sheltered Service Service Details Manage another service Service Details r updates to this service s details apility Use this form to make immediate changes to the service availability Leave the available places blank if you d like the service to appear in public searches based on available places as derived by contract and client scheduled services information relevant on the date the search is performed Available Places 3 Last Updated Tue 09 Feb 2010 11 29 33 GMT Return to secure services Public Service Name Description Supported Religions Buddhist A Leasehold Units Funded Christian gt Hindu Jewish Tenure Type Across all Tenure Muslim Supported Languages Arabic Location Rural Bengali Urban British Sign Langua
37. m using PortWise the remote access management software used by the NIHE This means that there will be an additional layer of security required and it will not be possible for users to log directly into SPOCC net Each time a user wants to use SPOCC net they will firstly have to gain access to the NIHE system through PortWise This will involve entering a user name and pin number which will allow you to generate the one time password needed to log on to the PortWise Portal When you have accessed the NIHE system you will then be able to access SPOCC net by entering your SPOCC net password Housing Welcome to the Northern Ireland Housing Executive Executive The Regional Housing Authority NANA _ B PortWise P R on with your Active Directory user name and F 03 68 Gb j Clear Overview of PortWise Set Up Process Each user will need to have a PortWise account before they can use SPOCC net and the PortWise software will have to be installed on their PCs For PortWise accounts to be issued provider organisations must complete and return a Conditions of Connection form This document is designed to ensure that all NIHE information held or accessed by a third party via remote access is protected and remains secure at all times Set up of accounts will be completed by the Housing Executive s strategic partner BT Users can install the PortWise software themselves a User Manual containing detailed instructions will be s
38. n paste it using Ctrl V straight into the OTP field Type the following address into your internet browser httos access nihe gov uk ing Welcome to the Northern Ireland Housing Executive Executive The Regional Housing Authority Active Director ee select Synchronized You will be prompted to supply your User Name and OTP 9 April 2010 SPOCC net Provider Guidance V1 Housing Welcome to the Northern Ireland Housing Executive Executive The Regional Housing Authority User Name OTP d Change PIN When you enter these details and click Submit you will be prompted for the second phase of authentication Domain authentication Housing Welcome to the Northern Ireland Housing Executive Executive The Regional Housing Authority Please log on wth your Active Directory user name and password User Hame PORTWISETEST Password Clear Enter your Domain Password and click Submit And you will be taken to the Portal Resources page where you can select the applications you need access to 10 April 2010 SPOCC net Provider Guidance V1 5 4 Accessing SPOCC net After completing the synchronised authentication process using PortWise users will be prompted to select the application they need to access from the Portal Resources Page You select the icon SP LIVE in order to access SPOCC net Housing Welcome to the No
39. name and password into SPOCC net users will have to complete the synchronised authentication process in PortWise All users should have been provided with the user manual for PortWise detailing this process A summary is also provided below Factor Synchronised Authentication lf the software is not already open go to Start gt All Programs gt PortWise gt Mobile ID gt PortWise Mobile ID Enter the PIN that has been supplied to you or the PIN you have changed it to by clicking each number in the sequence with your mouse PortWise Mobile D E X File Seed Help Enter PIN lf you make a mistake while entering your PIN click the refresh button in the bottom right corner and re enter your PIN Security Note Each time you click refresh the keypad the numbers are shuffled This ensures that software such as key loggers cannot learn your PIN and therefore this method helps ensure only authorised personnel are accessing the system April 2010 SPOCC net Provider Guidance V1 One time Password Your OTP When you have entered your PIN correctly the Mobile ID Client will generate you a One Time Password OTP As the name suggests this password can be used only once to access PortWise This must be entered during the first phase of authentication with the portal page Note once the OTP appears it is automatically copied to your Windows Clipboard so by opening the Synchronized logon page you ca
40. nd the client schedule as requested by the SP Team 23 April 2010 SPOCC net Provider Guidance V1 Add New Client Schedule New Service User SPOCC Net Secure Services Supporting People Floating Supporting People Floating Support Ballymena Client Schedules Manage another service Reference Service Level Units Start Date Blue Mr John 27096 Service Level 1 1 00 12 01 2010 Brown Miss Janet 27095 Service Level 1 1 00 11 01 2010 Martin Eva 27100 Service Level 1 1 00 30 01 2010 Pink Miss Jenny 27097 Service Level 1 1 00 04 02 2010 Request New Schedule Return to secure services Pe In the Client Schedules tab of the Manage Services section select Request New Schedule Details of the new client and their service can now be entered on the form that appears The bold fields are mandatory Request New Schedule Use this form to request a new client schedule Mandatory fields appear in bold Service Supporting People Floating Support Ballymena Service Level 1 Service Level 1 Property None M Title Forename Surname Address 1 Address 2 Address 3 Address 4 Town Postcode UPRN Copy Address from Propert The address for the individual service user should be entered rather than the address for the service as a whole users can click on the copy property address
41. ound tasks that are set by the SP team and need to be completed by the assigned person within a specified time frame 15 2 These actions can be managed by clicking on the Manage Actions link on the homepage which will open the Manage Actions screen Welcome to SPOCC Net secure services Welcome to SPOCC Net Manager Generate Reports p Perfor mance Measurement Manage Services w File Management a Manage Contract Documents j document not signed Fg Requests Sent to Local Authority r View status of requests sent in the past 1 month s S u Manage Contacts oo Change Password H 15 3 Any current actions will be listed This list can be limited to either actions for the logged on User or for the Service as a whole Check the appropriate box and click on the Filter button to limit the list SPOCC SPOCC Net Secure Manage Actions Manage Actions Filter actions by who they are assigned to You SPOCC net Test Provider Use this page to amend actions assigned to SPOCC net Test Provider Action Due Date To Be Done By Priority Please submit your annual returns for 2009 10 for all services 07 12 2009 Manager High Please submit Accreditation application 15 02 2010 Manager High Pleae check start date for client James Hamilton no scheduled service for 17 02 2010 Manager Medium this date Return to secure services pd 41 April 2010 SPOCC net Provi
42. pe Floating Support Service Se Manager Manager Places currently available 46 00 Current capacity 50 00 Description A flexible floating support service provided to young people who are homeless or are at risk of homelessness in the Ballymena area The service is designed to enable these clients to establish independence in their own homes Client Groups Primary Client Group e Single Homeless with Support Needs Household Types e Single people Age Groups e 18 25 Support Type of support provided e Floating Visiting Support Support Duration Less Than 2 Years Support Tasks Help in establishing social contacts and activities Help in gaining access to other services Emotional support counselling and advice Help in managing finances and benefit claims Help finding other accommodation Developing domestic life skills Help in setting up and maintaining home or tenancy Referral Routes e Other Agency e Health and Social services e Self Referral e NIHE e Housing association The Public Services Directory will be launched in early summer 2010 April 2010 4 0 4 1 4 2 4 3 4 4 4 4 1 4 4 2 4 4 3 SPOCC net Provider Guidance V1 Security amp Access to SPOCC net SPOCC net is a Secure provider area of the SPOCC system and is only available to authorised users who can only access information relevant to their own organisation Users will access SPOCC net through the NIHE s syste
43. rthern ireland Housing Executive Execute The Regional Housing Authority am Aikat fo fhe HIRE Borie Th reehouroes you Fine bitei bo i cheep below To shark a reece dik the ponnespordng moon Users must bepp thee Getads vodated unig the Sef Secvice loom on the portal Pinasa remeber te LOeOFP thee puta wham hited D Resources cs pm eee Fault Aprire Mobele ID Chara Riche Acca U Pl ina ae ae Leb daierce Eh E Access Client Loader Windows Internet Explorer gt Fi H https ffaccess nihe gov uk wa webclient 162r8ga79urk v 4 oP This website wants to run the Following add on Access Client web loader from PortWise IF X you trust the website and the add on and want to allow it to run click here Loading Access Client Did you notice the Information Bar The Information Bar alerts you to security related conditions for example if a potentially unsafe file or pop up was just blocked If a webpage does not display properly look for the a amp Internet Information Bar at the top of the page and click it C Don t show this message again E EA E Windows Internet Explorer Learn about the Information Bar You must accept the ActiveX client in order to proceed Click OK and then select Install From the security bar a gt Browse Documents IF you Cancel this dialog the Java version will be loaded instead 7 Browse Templates Advertisem
44. s the web front end to the SPOCC product which provides a secure online link for data access and exchange between providers and the SP Team Internet based data exchange will offer benefits for both SP and housing support service providers Examples include reducing workload and improving business efficiency through the minimisation of paper based transactions and quicker more accurate updating of information 3 April 2010 2 3 3 0 3 1 3 2 SPOCC net Provider Guidance V1 By logging into SPOCC net service providers will be able to view the information held by SP on their own services and clients and perform key actions such as e Generate reports e g subsidy payment schedules o save and print subsidy schedules o import data into spreadsheets or other packages for further analysis e Manage services o submit changes to service details and property information o make additions and changes to service client and schedule information e Manage contacts o Add update and submit changes to contacts in their organisation e Performance management o submit monitoring information to SP via workbooks which are pre populated with the relevant core data o complete and submit QAFs e Manage actions and requests from SP which can be managed either by individual users or for the whole organisation About the Public Services Directory In the 2 phase of the Modernising project SP is also developing a public services directory for SP
45. ting People Floating Support Ballymena Client Schedules Client Details Propertie JAF ervice Detalls Manage another service Client Schedules The following clients are scheduled for this service Client Reference Service Level Units Start Date Blue Mr John 27096 1 Service Levell 1 00 12 01 2010 Brown Miss Janet 27095 Service Level 1 1 00 11 01 2010 Martin Eva 27100 Service Level1l 1 00 30 01 2010 Pink Miss Jenny 27097 Service Level 1 1 00 04 02 2010 Request New Schedule 1 pending Return to secure services 21 April 2010 SPOCC net Provider Guidance V1 lf the client schedule is accepted by the SP Team the client will reappear on the list of current client schedules for the relevant service with the start date of their return to the service Their previous support service details can be viewed by selecting Include Non Current Items SPOCC Supporting People Floating Support Ballymena SPOCC Net Secure Services Supporting People Floating Client Schedules Client Details Properti JAI vice Deta Manage another service Client Schedules Request New Schedule The following clients are scheduled for this service Exclude Non Current Items Client Reference Service Level Units Start Date End Date Reason Blue Mr John 27096 1 Service Level 1 1 00 12 01 2010 Brown Miss Janet 27095 1 Service Level 1 1 00 11 01 2010 Martin Eva 1 Service Level 1 1 00 30 0
46. tus of any requests on a regular basis if 35 a request has been rejected you should seek to rectify this as soon as possible April 2010 SPOCC net Provider Guidance V1 12 0 Manage Contacts changing staff details 12 1 Within SPOCC net providers can update staff details or can add new Staff 12 2 From the home page users should select manage contacts SFOC SPOCC Net Sec Welcome to SPOCC Net secure services Welcome to SPOCC Net Mrs Leona Karrpett am Generate Reports gt Performance Measurement Fe Manage Services et File Management f Manage Contract Documents ged ea mad io EF Requests Sent to Local Authority View status of requests sent in the past 1 month s Go ff Manage Actions oo Change Password EH Log out This is a secure system View the policy on privacy amp security Get help in the 4 user guide 12 3 The screen below will then be displayed and the user should select the staff member whose details need to be updated SPOCC SPOCC Net Secure Contacts B Manage Contacts for SPOCC net Test Provider Use this page to make amendments to contact details Name Address Telephone Email Admin 2 Adelaide Street Belfast Contact New 2 Adelaide Street Belfast 028 38831768 Manager ArmaghH 2 Adelaide Street Belfast Manager 2 Adelaide Street Belfast Worker 1 2 Adelaide Street Belfast Worker 2 2 Adelaide Street Belfast Add New Contact
47. upplied to users by BI along with PortWise account access details For providers who may require assistance with the installation process a member of staff from the Housing Executive s I T department on 6 April 2010 4 5 4 5 1 4 5 2 SPOCC net Provider Guidance V1 request will visit your organisation and install the PortWise software on each user s PC Support Arrangements Following installation The Housing Executive s strategic partner BT will provide support to providers to assist with any PortWise issues This will be done remotely through the Service Desk and no further on site support will be provided The contact details for the BT Service Desk are shown below Email address servicedesk nihe gov uk Telephone 028 90 318 666 Once PortWise and SPOCC net are operational all technical queries relating to PortWise SPOCC net should be raised with the BT Service Desk For any other queries relating to the general use of SPOCC net users can contact a member of the Modernising Services Project Team Contact details are Caroline Connor caroline connor nihe gov uk 028 90318402 Julie Alexander iulie alexander nihe gov uk 028 90318819 Darren Stockdale darren stockdale nihe gov uk 028 90318692 David Mayne david mayne nihe gov uk 028 90318800 James Taylor james taylor nihe gov uk 028 90318820 7 April 2010 5 0 5 1 5 2 5 3 SPOCC net Provider Guidance V1 Logging onto SPOCC net Before entering your user
48. y at the startof the quarter 15 5 Change in capacity from Any change in capacity in the quarter will Postcode BT2 8PB Capacity at the end ofthe quarter 15 not be recorded unless the date of the Telephone Homeless families with support needs change is also recorded in the box Emaii Direct access Short term time limited labelled from SERVICE AVAILABILITY SERVICE UTILISATION Select daily or weekly method for recording service availability daily Select daily or weekly method for recording service utilis ation Total number of unit days based on capacity in the quarter 1 365 Total number of available unit days in the quarter Total number of available unit days in the quarter 1 300 Total number of occupied unit days in the quarter Available units as a percentage of capacity 95 2 Occupied units as a percentage of available units Users who Users at died or left THROUGHPUT LENGTH OF STAY end of during the quarter the quarter How many units were occupied on Sun 4 Jly 2010 Length of time with the service How many service users died during the quarter please exclude suicides add any suicides to answer c g More than two years How many service users other than those who died ceased to use the service during the quarter h Between one and two years 2 Total number of service users in the quarter i Up to one year 13 Capacity ofthe service at the end ofthe quarter j Total 15 Throughput total num ber of service users in the

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