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1. cee eee es 88 External Keyboard problems o o 88 Unexpected characters o e e e 89 Lockups and Software Problems 89 The computer does not startup o o o o 89 The computer stops responding o o o 89 A program stops responding or crashes repeatedly 89 A program is designed for an earlier Microsoft Windows Operating system oaa 89 A solid blue screen appears o o a 90 Other software problems n ooa aaa a 90 Memory Problems 0 0000 eee 90 Contents 7 12 13 14 Network Problems 91 Generals geum mon rt ds a o A add 91 Wireless Local Area Network WLAN 91 Mobile Broadband Wireless Wide Area Network 91 PC Card Problems o 92 Power ProblemS o o 93 Ensuring Sufficient Power for YourComputer 94 Docking Power Considerations 00000 94 Printer Problems 20 i234 cate AG pave ie AG roe wehbe At he 94 Scanner Problems 0 00000 eee eens 95 Sound and Speaker Problems o 95 No sound from integrated speakers 95 No sound from external speakers o o 96 No sound from headphones o o o o e 96 Touch Pad or Mous
2. 73 If Your Computer Is Lost or Stolen 73 Cleaning YourComputer 00 000000 75 Computer Keyboard and Display 15 TouchPad Asia o ot ia DES oe a 15 MO Se gt 03 do E OEA ds ee ee RS 15 Contents Floppy Drive 53s ad ea due ee ee he ee 76 CDs and DVDS ooh Sat Ace a ae do a oe ae 76 11 Troubleshooting exactas e dt 71 Dell Technical Update Service 77 Dell Diagnostics aa aaa a 77 When to Use the Dell Diagnostics 71 Starting the Dell Diagnostics From Your Hard Drive 71 Starting the Dell Diagnostics from the Drivers and Utilities Media 78 Dell Diagnostics MainMenu 222000 19 Dell Support Utility o o 80 Accessing the Dell Support Utility 80 Clicking the Dell Support Icon o o o o o 80 Double Clicking the Dell SupportlcON 81 Drive Problems ninaa aaea a ee RSS 81 Media drive problems o o o e 81 If you cannot eject the CD CD RW DVD or DVD RW drive tray 82 If you hear an unfamiliar scraping or grinding sound 82 Hard drive problems 2 0 0000 e eee 82 E Mail Modem and Internet Problems 82 Error Messages o 84 IEEE 1394 Device Problems o o o 87 Keyboard Problems
3. 4 serial connector 5 video connector 6 AC adapter connector 7 air vents A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NETWORK CONNECTOR RJ 45 NOTICE The network connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector Connects the computer to a network The two lights next to the connector indicate status and activity for wired network Ty connections For information on using the network adapter see the device user s guide supplied with your computer About Your Computer 21 22 MODEM CONNECTOR RJ 11 Connect the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with your computer see Finding Information on page 11 e USB CONNECTORS Connects USB devices such as a mouse keyboard or printer SERIAL CONNECTOR Connects serial devices such as a mouse or handheld device VIDEO CONNECTOR Connects video devices such as a monitor AC ADAPTER CONNECTOR Connects an AC adapter to the computer i About Your Computer The AC adapter converts AC power to the DC power required by the computer You can connect
4. Use the Drivers and Utilities media to install the drivers and utilities for your computer see Reinstalling Drivers and Utilities on page 108 Adding and Replacing Parts 133 Media Bay K NOTE If the device locking screw is not present you can remove and install devices while the computer is running and connected to a docking device docked Removing Media Bay Devices NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 If present remove the device locking screw from the bottom of the computer 2 Ifthe computer is running double click the Safely Remove Hardware icon on the taskbar click the device you want to eject and click Stop 3 Press the device latch release 1 optical drive 2 device latch release 4 Pull the device out of the media bay To install a device push the new device into the bay until it clicks into place FCM Flash Cache Module The FCM or Flash Cache Module is an internal flash drive that helps improve the performance of your computer 134 Adding and Replacing Parts K NOTE This card is only compatible with the Microsoft Windows Vista operating system K NOTE If you ordered a FCM card with your computer the card is already installed 1 Follow the procedures in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on p
5. A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UAC user account control Microsoft Windows Vista security feature that when enabled provides an added layer of security between user accounts and access to operating system settings UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielde
6. 3 Click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Click Start gt Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer gt Next 4 On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive gt Next al Insert the removable media such as a writable CD and click OK When the disk creation completes and the Now go to your old computer message appears do not click Next 7 Goto the old computer To copy data from the old computer Transferring Information to a New Computer ow u O 0 A On the old computer insert the wizard disk Click the Start gt Run In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer Next On the Select a transfer method screen click the transfer method you prefer On the What
7. K NOTE The smart card feature may not be available on your computer About Smart Cards Smart cards are portable credit card shaped devices with internal integrated circuits The top surface of the smart card usually contains an embedded processor under the gold contact pad The combination of the small size and integrated circuits make smart cards valuable tools for security data storage and special programs Using smart cards can improve system security by combining something a user has the smart card with something only the user should know a PIN to provide more secure user authentication than passwords alone Securing Your Computer 67 Installing a Smart Card You can install a smart card in the computer while the computer is running The computer automatically detects the card To install a smart card 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot 1 gold contact pad 2 smart card top 2 Slide the smart card into the smart card slot until the card is completely seated in its connector The smart card will protrude approximately 1 2 inch from the slot The smart card slot is located below the PC Card slot If you encounter too much resistance do not force the card Check the card orientation and try again 68 Securing Your Computer Passwords Passwords prevent unauthorized access to your computer When using passwords observe the following guidelines
8. bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help 153 Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Del
9. down left and right NOTICE You can damage an external monitor by using an unsupported refresh rate Before adjusting the refresh rate on an external monitor see the user s guide for the monitor Dual Independent Display Mode You can attach an external monitor or projector to your computer and use it as an extension of your display known as dual independent display or extended desktop mode This mode allows you to use both screens independently and drag objects from one screen to the other effectively doubling the amount of viewable work space 1 Connect the external monitor TV or projector to the computer 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Inthe Display Properties window click the Settings tab K NOTE If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values For more information see your operating system documentation 5 Click the monitor 2 icon click the Extend my Windows desktop onto this monitor check box and then click Apply 6 Change Screen resolution to the appropriate sizes for both displays and click Apply Using the Display 47 48 8 9 10 If prompted to restart the computer click Apply the new color setting without restarting and click OK If prompted click OK t
10. on page 90 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory Problems on page 90 90 Troubleshooting Run the Dell Diagnostics see Dell Diagnostics on page 77 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Memory Problems on page 90 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Memory Problems on page 90 Run the Dell Diagnostics see Dell Diagnostics on page 77 Network Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide General CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning Wireless Local Area Network WLAN
11. screen click New Computer and click Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next Transferring Information to a New Computer 27 28 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System media On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer un Oo 391 Eh amp N On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears
12. 0002 eee 115 Turning Off YourComputer 2 00000 115 Before Working Inside Your Computer 115 Hinge Cover sous pla LEA a a as 117 Keyboard s oi ta RS 117 Internal Card With Bluetooth Wireless Technology 119 Coin Gell Battery zs na 3s ca a ON Pe a Y 120 MOMO s 203 5 Scie arise ard eg tet Be eae th tia aha ee 121 Wireless Local Area Network WLAN Card 126 Mobile Broadband Card o 128 Subscriber Identity Module SIM Card 131 Hard DriVe ig 5 Lado dl a ed tine ds del 132 Media Bay ni on rea 20 0 eee a ada a a Sw A 134 Removing Media Bay Devices o o 134 FCM Flash Cache Module 134 Contents 9 17 Dell QuickSet 0 0 00 0 0 0005 137 18 Traveling With YourComputer 139 Identifying Your Computer o 139 Packing the Computer o o 139 MravelTipS Apis te e eet es e oe era a ek as co eS 139 Traveling by Alt 206040 4564 a a a nY 140 19 Specifications 0 0 0 0 0000 141 A O tose ee a 149 Obtaining Assistance 0 000000 eee 149 Technical Support and Customer Service 149 DellConnects 52 26 a wee Se eR ee 150 Online SEIVICES lt 2 2 e ana rs td eda awa Pe ees 150 AutoTech Service 2 2 o e e 151 Automated
13. BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as system setup bit The smallest unit of data interpreted by your computer Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer attempts to boot bootable media A DVD CD or floppy disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have bootable media available Your Drivers and Utilities media is bootable media bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information byte The basic data unit used by your computer A byte is usually equal to 8 bits Glossary 159 C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special h
14. CD recording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase rewrite or update information on the CD later Blank DVD Rs can be used to permanently store large amounts of data After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on the disc later Using Multimedia 59 CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives 60 Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Roxio Creator Plus and open a Creator project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs may not play in many home or car stereos You cannot create audio DVDs with Roxio Creator Plus
15. Card ExpressCards 1 Place the ExpressCard in the adapter the adapter is included with the ExpressCard 2 Install the ExpressCard with the adapter the same way as a PC Card See PC Cards on page 63 Using Cards Removing a Card or Blank A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Click the oa icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out Using Cards 65 66 Using Cards Securing Your Computer Security Cable Lock K NOTE Your computer does not ship with a security cable lock A security cable lock is a commercially available antitheft device To use the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Smart Card K NOTE For information on how to secure your computer while traveling see Traveling With Your Computer on page 139
16. DIMM with DDR2 DRAM chips and an Advanced Memory Buffer AMB that speeds communication between the DDR2 SDRAM chips and the system FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit fingerprint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and int
17. EJ and click Connect To gt Set up a connection or network 2 Select an option under Choose a connection option 3 Click Next and then follow the instructions in the wizard Wireless Local Area Network A wireless local area network WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer In a WLAN a radio communications device called an access point or wireless router connects network computers and provides Internet or network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need e High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working e A wireless router or access point e A wireless network card for each computer that you want to connect to your WLAN e A network cable with a network RJ 45 connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To confirm that your computer has a wireless network card and to determine the type of card use one of the following e The Start button and the Connect To option e The order confirmation for your computer Start Button and Connect
18. For information about troubleshooting wireless local area networks see Wireless Local Area Network on page 50 Mobile Broadband Wireless Wide Area Network K NOTE The Dell Mobile Broadband Card Utility user s guide is available through the Windows Help and Support Center To access the Help and Support Center click Start gt Help and Support You can also download the Dell Mobile Broadband Card Utility user s guide from support dell com K NOTE Remove any network cables from the computer and disable the WLAN card To disable the WLAN card click Start Connect To Wireless Network Connection Disable K NOTE The Ll icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed Double click the icon to launch the utility Once the utility has launched the icon appears in the notification area Troubleshooting 91 CANNOT CONNECT The Dell Mobile Broadband Card must be activated on the network in order to connect Once the Dell Mobile Broadband Card Utility has been launched position the mouse over the Ll icon in the taskbar to read the status of the connection If the status indicates the mobile broadband card is not activated see Activate your Mobile Broadband card on page 92 for more information If problems persist contact your Mobile Broadband service carrier for details on your plan CHECK YOUR MOBILE BROADBAND NETWORK SERVICE Contact your Mobile Broadband service carrier to
19. Help and Support The user s guide is also available on the Dell Support website at support dell com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer PC Card Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE CARD Ensure that the card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED CARD Contact Dell see Obtaining Assistance on page 149 IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL Contact the card manufacturer 92 Troubleshooting Power Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHARGE
20. Order Status Service o o 151 Problems With Your Order 151 Product Information o o oo oo 151 Returning Items for Warranty Repair or Credit 152 Before You Call oo oo o o o ooo moon 152 Contacting Dell o 154 21 Appendix a see ae ee RS 157 FCC Notice U S Only o o 157 ECCGlasS Borris eesti ak aot eo ed Beta ee 157 Macrovision Product Notice o a 158 EE AA 159 10 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers and Utilities Media e Drivers for my computer NOTE The Drivers and Utilities media may be optional and My device documentation may not ship with your computer e Notebook System Software NSS Documentation and drivers are already installed on your computer You can use the media to reinstall drivers see Reinstalling Drivers and Utilities on page 108 or to run the Dell Diagnostics see Dell Diagnostics on page 77 Readme files may be included on your media to provide last minute updates about technical changes to your computer or advanced technical r
21. Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Roxio Creator Plus and then click the question mark icon in the upper right corner of the window How to Copy Media K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus 1 Open Roxio Creator Plus 2 Under the Copy tab click Disc Copy 3 To copy media e Ifyou have one media drive ensure that the settings are correct and then click Disc Copy The computer reads your source media and copies the data to a temporary folder on your computer hard drive When prompted insert a blank media into the drive and click OK e If you have two media drives select the drive into which you have inserted your source media and then click Disc Copy The computer copies the data from the source media to the blank one Once you have finished copying the source media the media that you have created automatically ejects Using Blank Media CD RW drives can write to
22. Primary or system Protects the computer from unauthorized access Administrator e Gives system administrators or service technicians access to computers for repair or reconfiguration e Allows you to restrict access to system setup in the same way a primary password restricts access to the computer Can be used instead of the primary password Hard drive e Helps protect the data on your hard drive from unauthorized access K NOTE Some hard drives do not support hard drive passwords NOTE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof For security the Dell Latitude D630 630c ships with a smart card reader When using passwords observe the following guidelines Securing Your Computer 69 e Choose passwords that you can remember but not ones that are easy to guess For example do not use the names of family members or pets for passwords e It is recommended that you do not write down passwords If you do write it down however ensure that the password is stored in a secure place Do not share passwords with other people Ensure that people are not watching you when you type your password s NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or P
23. Remove the hinge cover see Hinge Cover on page 117 Remove the keyboard see Keyboard on page 117 120 Adding and Replacing Parts 1 battery connector 2 coin cell battery 3 mylar 4 Remove the battery connector from the connector on the system board 5 Being careful not to break the plastic slightly raise the corner of the mylar above the battery 6 While holding the mylar grasp the battery and pull out of the battery compartment Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 141 for information on the memory supported by your computer Install only memory modules that are intended for your computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE If your computer has only one memory module install the memory module in the connector labeled DIMMA NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance K NOTE Memory modules purchased from Dell are covered under your computer warranty Your computer has two user accessible SODIMM sockets one accessed from
24. THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell see Obtaining Assistance on page 149 CHECK THE BATTERY TEMPERATURE lf the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the exten
25. all Intel AM T chipset features such as e Remote Firmware Update e ASF e Wake from ME K NOTE You must always set Idle Timeout to 0x0 K NOTE You can select the Remote Firmware Update option and the Enable ASF option however these options are not functional You can update your ME firmware using the updates available at support dell com Intel Active Management Technology 101 102 Intel Active Management Technology System Setup Program Overview K NOTE Your operating system may automatically configure most of the options available in the system setup program thus overriding options that you set through the system setup program An exception is the External Hot Key option which you can disable or enable only through the system setup program For more information on configuring features for your operating system access the Help and Support Center click Start Help and Support You can use the system setup program as follows e To set or change user selectable features for example your computer password e To verify information about the computer s current configuration such as the amount of system memory After you set up the computer run the system setup program to familiarize yourself with your system configuration information and optional settings You may want to write down the information for future reference The system setup screens display the current setup information and settings for your c
26. and Sleep Mode o o Contents 3 4 Hibernate Mode 0 eee a 36 Configuring Power Management Settings 37 Accessing Power Options Properties 37 Charging the Battery o 31 Replacing the Battery o o o o o 38 Storing a Battery sh be ia A ee eS 38 Battery Errors Es ved ee sn oe SONS ee ee 39 Using the Keyboard 0 000000 oo 41 Numeric Keypad o o 41 Key Combinations o 41 System Functions s s eenean io niade da i e daat Ea e 41 Batt ry 00 a a a aa A a a ee ae ae ee 41 Display Functions neta a a ea a a a E a O a ee 42 Power Management oana eee ee ee es 42 Microsoft Windows Logo Key Functions 42 Touch P d sg 02 42 6 otadh 2 Awe Reel eh gee eee 43 Customizing the Touch Pad and Track Stick 44 Changing the Track Stick Cap 44 Using the Display o o oooooooo momo 45 Adjusting Brightness o a 45 Using the Ambient Light Sensor 45 Switching the Video Image 46 Setting Display Resolution and Refresh Rate 46 Dual Independent Display Mode 47 Swapping Primary and Secondary Displays 48 Contents 7 Setting Up and Using Netwo
27. and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 77 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet Otherwise activate hibernate mode or shut down the computer IEEE 1394 Device Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell see Obtaining Assistance on page 149 or the IEEE 1394 device manufacturer ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Troubleshooting 87 Keyboard Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information
28. as a boot device No BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Obtaining Assistance on page 149 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 77 NoT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see Drive Problems on page 81 If the problem persists contact Dell see Obtaining Assistance on page 149 OPTIONAL ROM BaD CHECKSUM The optional ROM apparently failed Contact Dell see Obtaining Assistance on page 149 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive For instructions access the Help and Support Center click
29. back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered an internal card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on page 117 1 card cable 2 card 3 metal tab NOTICE Be careful when removing the card to avoid damaging the card card cable or surrounding components 3 Carefully remove the card cable from its routing guide 4 While grasping the card cable with one hand use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand 5 Lift the card from the compartment ensuring that you do not pull on the card cable with excessive force Adding and Replacing Parts 119 6 Disconnect the card from the cable and remove the card from the computer Coin Cell Battery A CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Follow the procedures in Before You Begin on page 115
30. between the touch pad and the surrounding palm rest To clean your monitor screen lightly dampen a soft clean cloth with water You can also use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating Wipe the keyboard computer and monitor plastics with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Touch Pad 1 Shut down and turn off your computer 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries see Replacing the Battery on page 38 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Mouse NOTICE Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally clean the mouse Cleaning a Non Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution 76 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint oF Ww N If the rollers inside the ball cage are d
31. e Choose a password that you can remember but not one that is easy to guess For example do not use the names of family members or pets for passwords e It is recommended that you do not write down your password If you do write it down however ensure that the password is stored in a secure place Do not share your password with other people e Ensure that people are not watching you when you type your password NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards with encryption features Use the User Accounts option in the Control Panel in the Microsoft Windows operating system to create user accounts or to change passwords Once you create a user password you must enter it each time you turn on or unlock your computer If you do not enter a password within 2 minutes the computer returns to its previous operating state For more information see your Windows documentation About Passwords K NOTE Passwords are disabled when you receive your computer A primary or system password an administrator password and a hard drive password all prevent unauthorized access to your computer in different ways The following table identifies types and features of passwords available on your computer Type of Password Features
32. embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is Glossary 167 eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is ampere of current flowing at volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection
33. form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor antivirus software A program designed to identify quarantine and or delete viruses from your computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer
34. frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S SAS serial attached SCSI A faster serial version of the SCSI interface as opposed to the original SCSI parallel architecture SATA serial ATA A faster serial version of the ATA IDE interface ScanDisk A Microsoft utility that checks files folders Glossary 165 and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding SCSI small computer system interface A high speed interface used to connect devices to a computer such as hard drives CD drives printers and scanners The SCSI can connect many devices using a single controller Each device is a
35. hole connector 4 pin mini standard D Dock connector for devices such as D Dock advanced port replicators and expansion stations standard D Port connector Communications Modem Type v 92 Data Fax MDC Modem Controller softmodem Interface HDA Bus Network adapter 10 100 1000 Ethernet LAN on system board Wireless internal WLAN WWAN and Bluetooth wireless support if optional cards are purchased Video NOTE Your Dell Latitude D630 computer has both integrated and discrete video options Video type Data bus Video controller Video memory integrated and discrete on system board hardware accelerated integrated video or PCI E graphics x16 Intel Extreme or NVIDIA Quadro NVS 135M Graphics integrated video up to 128 MB discrete 128 MB dedicated memory additional NVIDIA Turbo Cache available Audio Audio type Audio controller Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls two channel high definition audio Azalia IDT STAC9205 Codec 24 bit analog to digital and digital to analog high definition audio Azalia codec microphone in connector stereo headphones speakers connector one 4 ohm speaker 2 W channel into 4 ohms volume control buttons program menus Specifications 143 www dell com support dell com Display Type active matrix TFT Active area X Y Dimensions Heigh
36. labels If covered up the ambient light sensor automatically sets the display brightness to the minimum level Using the Display 45 1 ambient light sensor The ambient light sensor is disabled when your computer is shipped to you If you enable the ambient light sensor and then use any of the display brightness key combinations the ambient light sensor is disabled and the display brightness is increased or decreased accordingly K NOTE The ambient light sensor is disabled when your computer is connected to an electrical outlet Dell QuickSet allows you to enable or disable the ambient light sensor You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature For more information about QuickSet right click the 5 icon in the taskbar and click Help K NOTE Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled K NOTE The ambient light sensor adjusts the display backlighting on your portable computer only It does not control the brightness on any external monitors or projectors Switching the Video Image When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press lt Fn gt lt F8 gt to switch the video image between the display only the external device only or the dis
37. lt Enter gt If you do not enter a password within two minutes the computer returns to its previous operating state If you enter the wrong password a message tells you that the password is invalid Press lt Enter gt to try again If you do not enter the correct password in three attempts the computer tries to start from another bootable device if the Boot First Device option in system setup is set to allow start up from another device If the Boot First Device option is not set to allow the computer to start from another device the computer returns to the operating state it was in when you turned it on If the hard drive password the external hard drive password and the primary password are the same the computer prompts you only for the primary password If the hard drive password is different from the primary password the computer prompts you for both Two different passwords provide greater security K NOTE The administrator password provides access to the computer but it does not provide access to the hard drive when a hard drive password is assigned Trusted Platform Module TPM K NOTE Computers shipping into China are not equipped with the TPM feature K NOTE The TPM feature may not be supported in all countries K NOTE The TPM feature supports encryption only if the operating system supports TPM For more information see the TPM software documentation and the help files that came with the software TPM is a h
38. occurrence restart the modem software program Card Types PC Cards See PC Card on page 141 for information on supported PC Cards K NOTE A PC Card is not a bootable device The PC Card slot has one connector that supports a single Type I or Type I card The PC Card slot supports CardBus technology and extended PC Cards Type of card refers to its thickness not its functionality ExpressCards See PC Card on page 141 for information on supported ExpressCards K NOTE An ExpressCard is not a bootable device ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory wired and wireless network communications including Mobile Broadband network also known as WWAN communications multimedia and security features to your computer To use an ExpressCard in the PC Card slot you must use an adapter optional Smart Cards Smart cards provide valuable tools for security data storage and special programs see Smart Card on page 67 Card Blanks Your computer shipped with a plastic blank installed in the card slots Blanks protect unused slots from dust and other particles Save the blank for use when no card is installed in the slots blanks from other computers may not fit your computer To remove a blank see Removing a Card or Blank on page 65 Extended Cards An extended PC Card for example a wireless network adapter is longer than a standard PC Card and extends outside
39. on computers equipped for smart cards S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an 166 Glossary analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV
40. out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also known as the motherboard system setup A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on TPM trusted platform module A hardware based security feature that when combined with security software enhances network and computer security by enabling features such as file and e mail protection travel module
41. remove all external cables from the computer to avoid possible connector damage To remove the battery 1 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 2 Ensure that the computer is turned off Slide the two latch releases on the bottom of the computer and then remove the battery from the bay To replace the battery follow the removal procedure in reverse order Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Battery on page 37 before you use it PUsing a Battery Battery Errors To address error codes generated by the battery refer to Error Messages on page 84 PUsing a Battery 39 40 PUsing a Battery Using the Keyboard Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down lt Fn gt and press the desired key e To enable the keypad press lt Num Lk gt The light indicates that the keypad is active e To disable the keypad press lt Num Lk gt again Key Combinations System Functions lt Ctrl gt
42. six pin connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices ona network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual
43. the AC adapter with your computer turned either on or off A CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire About Your Computer 23 24 Bottom View 3 _ 7 4 a y o Ec gt o ee 6 5 1 battery charge gauge health 2 battery 3 battery bay latch releases 2 gauge 4 device locking screw if 5 memory module cover 6 docking device connector present 7 airvents 8 hard drive 9 device locking screw BATTERY CHARGE GAUGE HEALTH GAUGE Provides information on the battery charge see Checking the Battery Charg
44. to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged e Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time See Power Management Modes on page 36 Use the Power Management Wizard or the Power Options Properties window to select options to optimize your computer s power usage These options can also be set to change when you press the power button close the display or press lt Fn gt lt Esc gt K NOTE See Configuring Power Management Settings on page 37 for information on conserving battery power PUsing a Battery 35 Power Management Modes Standby and Sleep Mode Standby mode sleep mode in Microsoft Windows Vista conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits standby or sleep mode it returns to the same operating state it was in before entering standby or sleep mode NOTICE If your computer loses AC and battery power while in standby or sleep mode it may lose data To enter standby mode in Windows XP click the Start button click Turn off computer and then click Stand by To enter sleep mode in Windows Vista click the Windows Vista Start button EJ and then click Sleep Depending on how you set the power manag
45. to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Press any key to Boot from CD ROM Follow the instructions on the screen to complete the installation Reinstalling Software 113 114 Reinstalling Software Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 115 and Before Working Inside Your Computer on page 115 e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Small Phillips screwdriver e Small plastic scribe e Flash BIOS update program CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut dow
46. want to test displays in system setup and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 154 1 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Ensure the computer is connected to a known good electrical outlet Turn on or restart your computer Diagnostics can be invoked one of two ways a When the DELL logo appears press lt F 12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt Troubleshooting 77 K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE Before attempting option B the computer must be powered down completely b Press and hold the lt Fn gt key while powering the computer on K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard display memory hard dr
47. when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WWAN wireless wide area network A wireless high speed data network using cellular technology and covering a much larger geographic area than WLAN WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 168 Glossary Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data
48. you order your Dell computer or you can contact your Dell sales representative for information about this security feature K NOTE Computer tracking software may not be available in certain countries K NOTE If you have computer tracking software and your computer is lost or stolen you must contact the company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen e Calla law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer K NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If you do not know call a law enforcement agency where you live e If the computer belongs to a company notify the security office of the company e Contact Dell customer service to report the missing computer Provide the computer Service Tag the case number and the name address and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for techni
49. C Cards with encryption features If you forget any of your passwords contact Dell see Contacting Dell on page 154 For your protection Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer Using a Primary or System Password The primary password allows you to protect the computer from unauthorized access When you first start your computer you must assign a primary password at the prompt If you do not enter a password within 2 minutes the computer returns to its previous operating state NOTICE If you disable the administrator password the primary password is also disabled To add or change passwords access User Accounts from the Control Panel If you have assigned an administrator password you can use it instead of the primary password The computer does not specifically prompt you for the administrator password Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration The administrators or technicians can assign identical administrator passwords to groups of computers allowing you to assign a unique primary password To set or change administrator passwords access User Accounts from the Control Panel When you set an administrator password the Configure Setup option becomes available in system setup The Configure Setup optio
50. Connecting a Network or Broadband Modem Cable on page 49 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation media Installation media usually contain installation and troubleshooting information Install the required software according to the instructions provided by the router manufacturer 4 Shut down your computer and any other wireless enabled computers in the vicinity through the Start or T menu 5 Disconnect your broadband modem power cable from the electrical outlet 6 Disconnect the network cable from the computer and the modem 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router K NOTE Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup 8 Insert a network cable into the network RJ 45 connector on the unpowered broadband modem 9 Connect the other end of the network cable into the Internet network RJ 45 connector on the unpowered wireless router 10 Ensure that no network or USB cables other than the network cable connecting the modem and the wireless router are connected to the broadband modem Setting Up and Using Networks 51 NOTE Restart your wireless equipment in the order described below to prevent a potential connection failure 11 Turn on only your broadband modem and wait for at least 2 minutes for the broa
51. Dell Latitude D630 D630c User s Guide Model PP24L www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2007 2008 Dell Inc All rights reserved Trademarks used in this text Dell the DELL logo Latitude ExpressCharge TravelLite Strike Zone Wi Fi Catcher and Client Manager are trademarks of Dell Inc Core Active Management Technology Centrino and Intel are registered trademarks of Intel Corporation Microsoft Outlook Windows Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license TouchStrip is a trademark of UPEK Inc EMCis aregistered trademark of EMC Corporation ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENE
52. Guide K NOTE Use the integrated keyboard when running the Dell Diagnostics or the system setup program When you attach an external keyboard the integrated keyboard remains fully functional External Keyboard problems K NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 5 Type some characters on the internal keyboard and verify that they appear on the display If the charact
53. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at sonic com for additional information Using Multimedia Adjusting the Volume K NOTE When the speakers are muted you do not hear the media playing 1 Open the Volume Control window 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either click the QuickSet icon in the taskbar and select or deselect Disable On Screen Volume Meter or press the volume control buttons to enabl
54. RGY STAR guidelines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP24L March 2008 P N HN566 Rev A02 Contents Finding Information 0 000 000 eeu About Your Computer 00 Front View alert dls PS oe es LeftSideView 2 0 00 02 a a a e ee Right Side View 2 20 0 0 00 es Back View oo a AV ARE eee GES Saeed Bee bes Bottom View cio ee ee a Me ee Transferring Information to a New Computer Microsoft Windows XP eee Running the Files and Settings Transfer Wizard With the Operating System Media a Running the Files and Settings Transfer Wizard Without the Operating System Media a Microsoft Windows Vista Easy Transfer Cable for Windows Vista PUsing ADAME io ire AE 44 Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter o Microsoft Windows Power Meter o Charge Gdlige ia a ad See Bey Bad E Low Battery Warning ooa a ee Conserving Battery Power o Power Management ModeS Standby
55. Start gt Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive Troubleshooting SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 77 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program If the message reappears contact Dell see Obtaining Assistance on page 149 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require replacement see Coin Cell Battery on page 120 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options see System Setup Program on page 103 TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 77 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests
56. TION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB 94 Troubleshooting REINSTALL THE PRINTER DRIVER Sce the printer documentation for instructions Scanner Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical
57. To Option In Microsoft Windows XP click Start gt Connect To gt Show all connections In Microsoft Windows Vista click Start gt Connect To View network computers and devices 50 Setting Up and Using Networks If Wireless Network Connection does not appear under LAN or High Speed Internet you may not have a wireless network card If Wireless Network Connection appears you have a wireless network card To view detailed information about the wireless network card 1 Right click Wireless Network Connection 2 Click Properties The Wireless Network Connection Properties window appears The wireless network card s name and model number are listed on the General tab K NOTE If your computer is set to the Classic Start menu option you can view network connections by clicking the Start gt Settings Network Connections If Wireless Network Connection does not appear you may not have a wireless network card The Order Confirmation for Your Computer The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection see
58. age 117 3 Remove the keyboard see Keyboard on page 117 4 Ground yourself by touching one of the metal connectors on the back of the computer K NOTE If you leave the area ground yourself again when you return to the computer 5 Slide the antenna cables out of the protective sleeve and away from the top of the FCM card 6 Release the card by pushing the metal securing brackets away from the card until the card pops up slightly 1 FCM card 2 antennae cables 2 3 metal securing brackets 2 7 Lift the card out of its connector Adding and Replacing Parts 135 1 FCM card NOTICE When installing this card ensure the two antenna cables are not under the card The antenna cables are designed to lay across the top of the FCM card and into the protective sleeve Installing the card on top of these antenna cables may cause damage to your computer Also do not install the FCM card in the WLAN card connector The FCM card is designed to work in the WWAN card connector Installing the card in the wrong slot may cause damage to your computer 136 Adding and Replacing Parts Dell QuickSet K NOTE This feature may not be available on your computer Dell QuickSet provides you with easy access to configure or view the following types of settings e Network connectivity e Power management e Display e System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double c
59. agnostics on page 77 REINSTALL THE TOUCH PAD DRIVER Sce Reinstalling Drivers and Utilities on page 108 Video and Display Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the display is blank K NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center click Start gt Help and Support SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press lt Fn gt lt F8 gt to switch the vi
60. ardware based security feature that can be used to create and manage computer generated encryption keys When combined with security software the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e mail The TPM feature is enabled through a system setup option NOTICE To secure your TPM data and encryption keys follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide In the event of these backups being incomplete lost or damaged Dell will be unable to assist in the recovery of encrypted data Securing Your Computer 71 Enabling the TPM Feature 1 Enable the TPM software a Restart the computer and press lt F2 gt during the Power On Self Test to enter the system setup program b Select Security gt TPM Security and press lt Enter gt c Under TPM Security select On d Press lt Esc gt to exit the setup program e If prompted click Save Exit 2 Activate the TPM setup program a Restart the computer and press lt F2 gt during the Power On Self Test to enter the system setup program b Select Security TPM Activation and press lt Enter gt c Under TPM Activation select Activate and press lt Enter gt K NOTE You only need to activate the program once d Once the process is complete the computer either restarts automatically or prompts you to restart your computer Security Management Software The sec
61. arge status Turns on when wireless devices are enabled Turns on when Bluetooth wireless technology is enabled To enable or disable Bluetooth wireless technology move the wireless switch to the on position See wireless switch on page 19 for more information NOTE Bluetooth wireless technology is an optional feature on your computer so the icon turns on only if you ordered Bluetooth wireless technology with your computer For more information see the documentation that came with your Bluetooth wireless technology ve Qu If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged Off The battery is adequately charged or external power is not available to charge the battery If the computer is running on a battery the light operates as follows 16 About Your Computer Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low DISPLAY For more information about your display see Using the Display on page 45 DISPLAY LATCH Keeps the display closed DISPLAY LATCH BUTTON Press this button to release the display latch and open the display KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on
62. art your computer Microsoft Windows Vista 1 Click the Windows Vista start button EJ and right click Computer 2 Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager Double click the type of device for which you are installing the driver for example Audio or Video Double click the name of the device for which you are installing the driver Click the Driver tab Update Driver Browse my computer for driver software Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click the name of the driver OK gt Next 0 Nu SO dl E Ww Click Finish and restart your computer Using the Hardware Troubleshooter Tool If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Microsoft Windows XP 1 Click Start gt Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the Fix a Problem section click Hardware Troubleshooter Reinstalling Software 4 In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Micr
63. assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION Sce the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click Start gt Control Panel gt Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press lt Fn gt lt End gt to disable mute or reenabl
64. ata to the new computer over a network serial connection or on removable media such as a writable CD K NOTE You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input output 1 0 ports of the two computers To transfer data over a serial connection you must access the Network Connections utility from the Control Panel and perform additional configuration steps such as setting up an advanced connection and designating the host computer and the guest computer For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base 87uArticle 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System Media K NOTE This procedure requires the Operating System media This media is optional and may not be included with all computers To prepare the new computer for the file transfer 1 Start the Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this
65. ay of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 Hz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic
66. beneath the keyboard DIMM A and the other accessed from the bottom of the computer DIMM B To add or replace a memory module in the DIMM A connector Adding and Replacing Parts 121 1 Follow the procedures in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on page 117 3 Remove the keyboard see Keyboard on page 117 1 memory module DIMM A 2 securing clips 2 NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 4 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 122 Adding and Replacing Parts TAS 1 securing clips 2 per connector 2 memory module 5 Ground yourself and install the new memory module K NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure a Align the notch in the module connector with the tab in the connector slot b Slide the module firmly into the slot at a 5 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it To add or replace a memory module in the DIMM B connector NOTICE If you need to install memory modul
67. cal assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and address of the caller Dell will then contact the law enforcement agency to which you reported of the missing computer Securing YourComputer 73 74 Securing Your Computer Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Computer Keyboard and Display A CAUTION Before you clean your computer disconnect the computer from the electrical outlet and remove any installed batteries Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a can of compressed air to remove dust from between the keys on the keyboard NOTICE To avoid damaging the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product Moisten a soft lint free cloth with either water or a display cleaner and wipe the display until it is clean NOTICE To prevent damage to the antiglare coating do not wipe the display with soap or alcohol Moisten a soft lint free cloth with water and wipe the computer and keyboard Do not allow water from the cloth to seep
68. ccessed by an individual identification number on the SCSI controller bus SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user
69. changes take effect as soon as you save the changes and exit the system setup program Performing a One Time Boot You can set a one time only boot sequence without entering the system setup program You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 104 System Setup Program 2 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Connect the computer to an electrical outlet Turn on the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again 5 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector To determine the correct mode to use see the documentation that came with the device Setting Parallel Mode to Disabled disables the parallel port and the port s LPT address which frees computer resources for another device to use Changing COM Ports Serial Port a
70. core A technology in which two physical computational units exist inside a single processor package thereby increasing computing efficiency and multi tasking ability dual display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable version of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interf
71. d solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to http support dell com technicalupdate Dell Diagnostics Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 89 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities media is optional and may not ship with your computer Enter the System Setup Program see System Setup Program on page 103 review your computer s configuration information and ensure that the device you
72. d wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its
73. dband modem to stabilize After 2 minutes proceed to step 12 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize After 2 minutes proceed to the step 13 13 Start your computer and wait until the boot process completes 14 See the documentation that came with your wireless router to do the following in order to set up the wireless router e Establish communication between your computer and your wireless router e Configure your wireless router to communicate with your broadband router Find out your wireless router s broadcast name The technical term for the name of your router s broadcast name is Service Set Identifier SSID or network name 15 If necessary configure your wireless network card to connect to the wireless network see Connecting toa WLAN on page 52 Connecting to a WLAN K NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network on page 50 K NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network using wireless technology Specific network names and configuration details vary See Wireless Local Area Network on page 50 for more information about how to prepare for connecting your computer to a WLAN Your wireless network card requires specific so
74. deo image to the display If the display is difficult to read ADJUST THE BRIGHTNESS Press lt Fn gt and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances Troubleshooting 97 98 ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution RUN THE VIDEO DIAGNOSTICS TESTS If no error message appears and you still have a display problem but the display is not completely blank run the Video device group in the Dell Diagnostics If the problem persists contact Dell see Obtaining Assistance on page 149 SEE ERROR MESSAGES If an error message appears see Error Messages on page 84 ge app 8 pag If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor b
75. do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1 2 3 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer K NOTE For more information about this procedure search support dell com for document PA1089586 How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System K NOTE Access to the Dell Knowledge Base document may not be available in some countries Microsoft Windows Vista Easy Transfer Cable for Windows Vista 1 Insert the Easy Transfer Cable for Windows Vista Application Software media into the computer you are transferring data from Follow the on screen instructions until you are prompted to connect the Transfer Cable Connect the Easy Transfer Cable to the source computer You are prompted to select a device option Continue until you are prompted to
76. e on page 34 BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet see PUsing a Battery on page 33 BATTERY BAY LATCH RELEASES Releases the battery see Replacing the Battery on page 38 for instructions DEVICE LOCKING SCREW If present locks devices such as an optical drive in place DOCKING DEVICE CONNECTOR Lets you attach your computer to a docking device See the Dell documentation that came with your docking device for more information MEMORY MODULE COVER Covers the compartment that contains the second memory module connector DIMM B see Memory on page 121 About Your Computer AIR VENTS The computer uses an internal fan to create airflow through the fan air vents which prevents the computer from overheating About YourComputer 25 26 About Your Computer Transferring Information to a New Computer You can use your operating system wizards to help you transfer files and other data from one computer another For instructions see the following section that corresponds to the operating system your computer is running Microsoft Windows XP The Microsoft Windows XP operating system provides the Files and Settings Transfer wizard to move data from a source computer to a new computer You can transfer data such as e E mail messages e Toolbar settings e Window sizes e Internet bookmarks You can transfer the d
77. e the integrated speakers REINSTALL THE SOUND AUDIO DRIVER Sce Reinstalling Drivers and Utilities on page 108 Troubleshooting 95 No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER Sce Reinstalling Drivers and Utilities on page 108 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 77 K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely
78. e Problems 96 Video and Display Problems o 91 Ifthe displayisblank 0 00 00 2000000 97 If the display is difficultto read o o o 97 If only part ofthe display is readable 98 Intel Active Management Technology 99 A A O E 99 System Setup Program 103 DVOIVIOW jf da et BA SA A An hy 103 Viewing the System Setup Screens 103 System Setup Screens 2 0000002 e aes 103 Commonly Used Options o 104 Changing the Boot Sequence o o e 104 Changing Printer Modes o o 105 Changing COMPortS o o o 105 Contents 16 Drivers o ey s 4 a ee Be hae Bee ee SA bay 107 WhatlsaDriver o s eid e e hae ee ee 107 Identifying Drivers naaa ee 107 Reinstalling Drivers and Utilities 108 Using the Hardware Troubleshooter Tool 110 Microsoft Windows XP o o o o oe e 110 Microsoft Windows Vista o o o 111 Restoring Your Operating System 111 Using Microsoft Windows System Restore 111 Using the Operating System Media 112 Adding and Replacing Parts 115 Before YouBegin 0 00 eee eee es 115 RecommendedTools 20
79. e Windows XP and Windows Vista operating systems provide wizards to help guide you through the process of networking computers For more information about Networking access the Help and Support Center click Start Help and Support Connecting a Network or Broadband Modem Cable Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it 1 Connect the network cable to the network adapter connector on the back of your computer K NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector K NOTE Do not use a network cable with a telephone wall connector Setting Up a Network in the Microsoft Windows XP Operating System 1 Click Start gt All Programs Accessories Communications Network Setup Wizard gt Next gt Checklist for creating a network Setting Up and Using Networks 49 K NOTE Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 2 Complete the checklist 3 Return to the Network Setup Wizard and follow the instructions in the wizard Setting Up a Network in the Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button
80. e keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the computer has been exposed to extreme temperatures allow it to acclimate to room temperature for 1 hour before turning it on Protect the computer the batteries and the hard drive from hazards such as extreme temperatures and overexposure to sunlight dirt dust or liquids Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment Travel Tips NOTICE Do not move the computer while using the optical drive to prevent loss of data NOTICE Do not check the computer as baggage Traveling With YourComputer 139 140 Consider disabling wireless activity on your computer to maximize battery operating time To disable wireless activity use the wireless switch see Enabling Disabling the Dell Mobile Broadband Card on page 55 Consider changing your power management options to maximize battery operating time see Configuring Power Management Settings on page 37 If you are traveling internationally carry proof of ownership or of your right to use the computer if it is company owned to speed your passage through customs Investigate the customs regulations of the countries you plan to visit and consider acquiring an in
81. e or disable the Volume Meter on the screen wee 2 4 1 volume icon 2 Volume Meter 3 mute icon When the meter is enabled adjust the volume with the volume control buttons For more information about QuickSet right click the icon in the taskbar and click Help Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties Microsoft Windows XP Operating System 1 Click Start Control Panel Appearance and Themes Under Pick a task click Change the screen resolution In the drop down menu under Color quality click Medium 16 bit Click OK 2 3 Under Screen resolution click and drag the bar to reduce the resolution setting 4 5 Using Multimedia 61 Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button ESB and click Control Panel gt Appearance and Personalization 2 Under Personalization click Adjust Screen Resolution 3 Under Resolution click and drag the bar to reduce the resolution setting 4 In the drop down menu under Colors click Medium 16 bit and click OK 62 Using Multimedia Using Cards K NOTE Electrical and electronic devices are sensitive to electrostatic discharge ESD If a substantial ESD occurs the device may reset and the device software may attempt to reinitialize a connection If the software is not operational after an ESD
82. e safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on page 117 3 Remove the keyboard see Keyboard on page 117 128 Adding and Replacing Parts 1 Mobile Broadband card 2 antenna cables 2 NOTICE To prevent damage to the connector do not use tools to spread the securing clips 4 Ifa Mobile Broadband card is not already installed go to step 5 If you are replacing a Mobile Broadband card remove the existing card a Disconnect the Mobile Broadband card from any attached cables Adding and Replacing Parts 129 1 Mobile Broadband card 2 metal securing tabs 2 b Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly c Slide and lift the Mobile Broadband card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card NOTE Do not insert a WLAN card into the Mobile Broadband card slot RE O NOTICE The Mobile Broadband card may have one or two connectors depending on the type of card you ordered 5 To install a Mobile Broadband card a Move any antenna cables out of the way to make space for the Mobile Broadband card b Align the card with the connector at a 45 degree angle and press the card into the connector until you feel a click 130 Adding and Replac
83. e taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the E icon on the taskbar If the computer is connected to an electrical outlet a Le icon appears Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery you can check e Battery charge check by pressing and releasing the status button Battery health check by pressing and holding the status button The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health That is a battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge PUsing a Battery Check the Battery Health 4 NOTE You can check battery health in one of two ways by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet For information about QuickSet right click the
84. ead apart the metal securing tabs until the card pops up slightly c Slide and lift the WLAN card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card NOTE Do not insert a Mobile Broadband card into the WLAN card slot NOTE The WLAN card may have two or three connectors depending on the type of card you ordered 1 WLAN card 2 metal securing tabs 2 5 To install a WLAN card a Move any antenna cables out of the way to make space for the WLAN card b Align the WLAN card with the connector at a 5 degree angle and press the card into the connector until you feel a click Adding and Replacing Parts 127 1 WLAN card 2 antenna cable connectors NOTICE To avoid damaging the WLAN card never place cables on top of or under the card K NOTE Your WLAN card may have two or three connectors depending on the type of card you ordered K NOTE For more specific information about which cable to connect to which connector see the documentation that came with your WLAN card c Connect the antenna cables to the WLAN card ensuring that you route the cables correctly Mobile Broadband Card K NOTE Mobile Broadband cards may not be available in all regions If you ordered a Mobile Broadband card with your computer the card is already installed A CAUTION Before you begin any of the procedures in this section follow th
85. edures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used Be careful when removing the hinge cover Follow the procedures in Before You Begin on page 115 Turn the computer top side up and then open the display all the way 180 degrees so that the display rests on your work surface NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously Removing the hinge cover in a different way than described may cause the plastic to break hinge cover 2 plastic scribe 3 indent Starting on the right side of the computer use a plastic scribe to pry up the hinge cover Lift the cover away from the computer going from the right toward the left and lay the cover aside To replace the hinge cover insert the left edge of the cover into place Press from left to right until the cover snaps into place Keyboard A CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as
86. eference material for technicians or experienced users ALREADY INSTALLED ON YOUR COMPUTER NOTE Drivers and documentation updates can be found at support dell com e How to set up my computer Quick Reference Guide e Basic troubleshooting information NOTE This document may be optional and may not ship with How to run the Dell Diagnostics your computer e How to open my computer aping souasajay 9D NOTE This document is available as a PDF at support dell com Finding Information 11 What Are You Looking For Find It Here e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions Product istornaton Guise Regulatory information e Ergonomics information End User License Agreement Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support 12 Finding Information What Are You Looking For Solutions Troubleshooting hints and tips articles from technicians and online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive a
87. ement options in the Power Options Properties window or the QuickSet Power Management Wizard you may also use one of the following methods e Press the power button e Close the display e Press lt Fn gt lt Esc gt To exit standby or sleep mode press the power button or open the display depending on how you set the power management options You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad or track stick Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode in Windows XP click Start Turn off computer press and hold lt Shift gt and click Hibernate For information about the hibernate mode in Windows Vista search for the keyword hibernate in Windows Help and Support click Start Help and Support Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard you may also use one of the following methods to enter hibernate mode e Press the power button e Close the dis
88. er charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours Charge time is longer with the computer turned on You can leave the battery in the computer for as long as you like The battery s internal circuitry prevents the battery from overcharging If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For information about resolving problems with a battery see Power Problems on page 93 PUsing a Battery 37 38 Replacing the Battery A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer A CAUTION Before performing these procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer NOTICE You must
89. erence Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs in an expansion slot on the system board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed Glossary 161 F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FBD fully buffered DIMM A
90. erfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics 162 Glossary modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz iAMT Intel Active Management Technology Delivers more secure systems management capabilities regardless of whether the computer is turned on or off or the operating system is not responding IC integrated circuit A semicond
91. ers appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see Obtaining Assistance on page 149 RUN THE KEYBOARD DIAGNOSTICS TESTS Run the PC AT Compatible Keyboards tests in the Dell Diagnostics see Dell Diagnostics on page 77 If the tests indicate a defective external keyboard contact Dell see Obtaining Assistance on page 149 88 Troubleshooting Unexpected characters DISABLE THE NUMERIC KEYPAD Press lt Num Lk gt to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit Lockups and Software Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding or crashes repeatedly K NOTE Software usually include
92. ervices on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses 150 Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only Getting Help sales_canada dell com Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see xx Contacting Dell Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can cal
93. es in two connectors install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB Insert memory modules at a 45 degree angle to avoid damaging the connector 1 Follow the procedures in Before You Begin on page 115 Adding and Replacing Parts 123 2 Tur the computer bottom side up loosen the captive screw in the memory module cover and then remove the cover 1 memory module cover 2 captive screw NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 3 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 124 Adding and Replacing Parts 1 securing clips 2 per connector 2 memory module NOTICE Insert memory modules at a 45 degree angle to avoid damaging the connector 4 Ground yourself and install the new memory module K NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click re
94. ess network card To determine which wireless configuration utility is managing your wireless network card in Windows Vista 1 Click Start gt Connect To Manage wireless networks 2 Double click a profile to open the wireless network properties screen For specific information about the wireless configuration utility installed on your computer see your wireless network documentation in the Windows Help and Support Center click Start gt Help and Support Completing the Connection to the WLAN When you turn on your computer and a network for which your computer is not configured is detected in the area a pop up appears near the network icon in the notification area in the lower right corner of the Windows desktop Follow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless network that you selected another pop up notifies you that your computer is connected to that network Thereafter whenever you log on to your computer within the range of the wireless network that you selected the same pop up notifies you of the wireless network connection K NOTE If you select a secure network you must enter a WEP or WPA key when prompted Network security settings are unique to your network Dell cannot provide this information K NOTE Your computer can take up to 1 minute to connect to the network Monitoring the Status of the Wireless Network Card Thr
95. f memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P parallel connector An I O port often used to connect a parallel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card I
96. ftware and drivers for connecting to a network The software is already installed K NOTE If the software is removed or corrupted follow the instructions in the user documentation for your wireless network card Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support dell com For information on the type of wireless network card that is installed in your computer see Checking Your Wireless Network Card on page 50 Determining the Wireless Network Device Manager Depending on the software installed on your computer different wireless configuration utilities may manage your network devices e Your wireless network card s client utility The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP 52 Setting Up and Using Networks 1 Click Start Settings Control Panel Network Connections 2 Right click the Wireless Network Connection icon and then click View Available Wireless Networks If the Choose a wireless network window states Windows cannot configure this connection the wireless network card s client utility is managing the wireless network card If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information the Windows XP operating system is managing the wirel
97. ge 77 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay see Drive Problems on page 81 ERROR READING PCMCIA carp The computer cannot identify the PC Card Reinsert the card or try another PC Card see Installing a PC Card or ExpressCard on page 64 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Obtaining Assistance on page 149 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them see Memory Problems on page 90 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action 84 Troubleshooting HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see Hard drive proble
98. h Bluetooth wireless technology see Dell Wi Fi Catcher Network Locator on page 56 About Your Computer 19 1 off position Disables wireless devices 2 on position Enables wireless devices 3 momentary position Scans for WLAN networks see Dell Wi Fi Catcher Network Locator on page 56 4 Wi Fi Catcher light WI FI CATCHER LIGHT The light operates as follows Flashing green Searching for networks Solid green Strong network found Solid yellow Weak network found Flashing yellow Error Off No signal found PC CARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed see Card Types on page 63 HARD DRIVE Stores software and data Right Side View 1 optical drive in media bay 2 media bay device latch release 3 USB connectors 2 MEDIA BAY Supports a floppy or an optical drive second battery second hard drive or a Dell TravelLite module see Using Multimedia on page 57 DEVICE LATCH RELEASE Press the latch release to eject any device installed in the media bay 20 About Your Computer USB CONNECTORS Connect USB devices such as a mouse keyboard or printer gt Back View ee 1 1 network connector RJ 45 2 modem connector RJ 11 3 USB connectors 2
99. he device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 77 If all tests run successfully the error condition is related to a software problem Memory Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Memory Problems
100. he item s being returned power cables software floppy disks guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available A CAUTION Before working inside your computer follow the safety instructions in your Product Information Guide 152 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag
101. iFi network connections For more information on the Wi Fi Catcher Network Locator and to enable the feature through Dell QuickSet right click the QuickSet icon in the taskbar and select Help Microsoft Windows Firewall Windows Firewall provides basic protection from unauthorized access to your computer while it is connected to the Internet Windows Firewall is automatically enabled when you run the Network Setup Wizard When Windows Firewall is enabled for a network connection the firewall icon appears with a red background in the Network Connections section of the Control Panel K NOTE Enabling Windows Firewall does not reduce the need for virus checking software For more information click Start Control Panel gt Security Windows Firewall or access the Help and Support Center click Start gt Help and Support Setting Up and Using Networks Using Multimedia Playing Media NOTICE Do not press down on the media tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer while playing media 1 Press the eject button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle K NOTE If you use a module that shipped with another computer you need to install the drivers and software necessary to play DVDs or write data For more information see the Drivers and Utili
102. ia menu and press lt Enter gt to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test you want to run 78 Troubleshooting Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Obtaining Assistance on page 149 K NOTE The Service Tag for your computer is located at the top of each test screen If you contac
103. iagnose problems 2 Under Tools click My Computer Information Find information about the hardware installed on this computer On the My Computer Information Hardware screen you can view the type of Mobile Broadband card installed in your computer as well as other hardware components K NOTE The Mobile Broadband card is listed under Modems 54 Setting Up and Using Networks Connecting to a Mobile Broadband Network K NOTE These instructions only apply to Mini Cards They do not apply to internal cards with wireless technology K NOTE Before you connect to the Internet you must activate Mobile Broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center click Start Help and Support The user s guide is also available on the Dell Support website at support dell com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet 1 Click the Dell Mobile Broadband Card Utility icon Lal on the Windows desktop to run the utility 2 Click Connect K NOTE The Connect button changes to the Disconnect button 3 Follow the instructions on the screen to manage the network connection with the u
104. ick the Hardware tab and click Device Manager Microsoft Windows Vista 1 Click the Windows Vista start button EJ and right click Computer 2 Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon Reinstalling Software 107 108 If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 108 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Installing Drivers in the Correct Order Microsoft Windows XP with service pack 2 and later does not require a system driver installation order However the following order preference works best K NOTE The list below is a general overview of Dell desktop and portable systems Actual system configurations may vary e Desktop System Software DSS or Notebook System Software NSS A compilation of critical Microsoft updates e Intel Chipset Helps Windows control system board components and controllers e V
105. icon in the taskbar and click Help To check the battery health using the charge gauge press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery is in good condition and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See Charge Gauge on page 34 for more information about the battery operating time Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet or install a second battery in the media bay If the battery runs completely out of power hibernate mode begins automatically A pop up window warns you when the battery charge is approximately 90 percent depleted If two batteries are installed the low battery warning means that the combined charge of both batteries is approximately 90 percent depleted The computer enters hibernate mode when the battery charge is at a critically low level You can change the settings for the battery alarms in QuickSet or the Power Options Properties window See Configuring Power Management Settings on page 37 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions
106. ideo Card Enhances video performance e Network Interface Card NIC Enables and enhances the network controller Sound Card Enables and enhances the audio controller Modem Enables and enhances the modem e Wireless Network Card Enables and enhances the wireless network controller e BlueTooth Module Enables and enhances the Bluetooth controller e PCMCIA Smartcard controller Enables and enhances the PEMCIA SmartCard controller Touch Pad Track Stick Pointer Enhances the pointing device features Other Other devices and peripherals such as printers and digital cameras that are connected to the computer Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows Device Driver Rollback to replace the driver with the previously installed version Microsoft Windows XP 1 Click Start gt My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver Reinstalling Software Microsoft Windows Vista 1 2 3 4 Click the Windows Vista start button EJ and right click Computer Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager Right click the device for which the new dr
107. igh speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate CMOS A type of electronic circuit Computers use a s
108. ight 8 PC Card slot 9 hard drive AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire K NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer see Security Cable Lock on page 67 About Your Computer AUDIO CONNECTORS Attach headphones or speakers to the connector Attach a microphone to the connector SMART CARD SLOT WITH BLANK Supports one smart card Smart cards provide a variety of functions including security features and data storage The blank prevents foreign matter from entering the interior of the computer when a smart card is not installed in the smart card slot For more information and instructions on removing the blank see Smart Cards on page 63 WIRELESS SWITCH When enabled through Dell QuickSet this switch can scan for a wireless LAN WLAN in your vicinity You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards wit
109. imary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items e Dell Operating System media e Dell Drivers and Utilities media K NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System media provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs that are installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so Save and close any open files and exit any open programs Insert the Operating System media Click Exit if the Install Windows message appears Aa WwW N Restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE If you wait too long and the operating system logo appears continue
110. in a cellular data coverage zone What You Need to Establish a Mobile Broadband Network Connection K NOTE Depending on your computer you can use a Mini Card to establish a Mobile Broadband network connection To set up a Mobile Broadband network connection you need e A Mini Card e An activated Subscriber Identity Module SIM for your service provider NOTE Only Cingular and Vodafone need a SIM card Verizon Sprint and Telus do not use a SIM The Dell Mobile Broadband Card Utility already installed on your computer if you purchased the card when you purchased your computer or on the media that accompanied your card if purchased separately from your computer If the utility is corrupted or deleted from your computer see the Dell Mobile Broadband Card Utility user s guide for instructions The user s guide is available through the Windows Help and Support Center click Start Help and Support or on the media that accompanied your card if you purchased it separately from your computer Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To determine your computer configuration see one of the following e Your order confirmation e Microsoft Windows Help and Support Center To check your Mobile Broadband card in the Windows Help and Support Center 1 Click Start Help and Support Use Tools to view your computer information and d
111. ing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Search for the keyword standby in the Windows Help and Support Center for information on power management modes To access the Help and Support Center click Start gt Help and Support CHANGE THE WRITE SPEED TO A SLOWER RATE Sce the help files for your media creation software If you cannot eject the CD CD RW DVD or DVD RW drive tray 1 Ensure that the computer is shut down 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound e Ensure that the sound is not caused by the program that is running Ensure that the disk or disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on Run CHECK Disk 1 Click the Start button and click My Computer Right click Local Disk C Click Properties Click the Tools tab Under Error checking click Check Now Click Scan for and attempt recovery of bad sectors Click Start u OO Oo FS q N E Mail Modem and Internet Problems Fi
112. ing Parts 1 Mobile Broadband card 2 antenna cables 2 NOTICE To avoid damaging the Mobile Broadband card never place cables on top of or under the card and ensure that you route the cables properly K NOTE For more specific information about which cable to connect to which connector see the documentation that came with your Mobile Broadband card c Connect the white antenna cable to the connector on the card marked with a white triangle connect the black antenna cable to the connector on the card marked with a black triangle Subscriber Identity Module SIM Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Only Cingular and Vodafone need a SIM card Verizon Sprint and Telus do not use a SIM 1 Remove the battery see Replacing the Battery on page 38 Adding and Replacing Parts 131 1 SIM card 2 metal brackets 2 NOTICE Do not touch the SIM card connectors to protect the card from electrostatic discharge ESD To prevent ESD hold the card in your hand before you insert or remove the card 2 With the cut off corner on the card facing away from the card slot insert the SIM card into the slot so that it slides under the metal tabs on the sides Hard Drive A CAUTION If you remove the hard drive from the computer when the drive is hot do not fouchthe metal housing of the hard drive A CAUTION Before worki
113. inserted into the headphone connector ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Tum on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it 96 Troubleshooting If the touch pad operates correctly the mouse may be defective CHECK THE SYSTEM SETUP PROGRAM SETTINGS Verify that the system setup program lists the correct device for the pointing device option The computer automatically recognizes a USB mouse without making any setting adjustments TEST THE MOUSE CONTROLLER To test the mouse controller which affects pointer movement and the operation of the touch pad or mouse buttons run the Mouse test in the Pointing Devices test group in the Dell Diagnostics see Dell Di
114. ion It includes two categories of profile settings e Location Profile Settings e General Mobility Settings Setting Up and Using Networks 55 56 You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office home or other public places with Internet services General Mobility Settings allows you to change the way network connections are handled The profiles consist of different network settings and equipment that you need when using your computer in different locations For more information about Dell QuickSet right click the QuickSet icon in the taskbar and select Help Dell Wi Fi Catcher Network Locator The wireless switch on your Dell computer uses the Dell Wi Fi Catcher Network Locator to scan specifically for WiFi WLAN in your vicinity For more information about the wireless switch see wireless switch on page 19 To scan for WiFi WLAN slide and hold the switch in the momentary position for a few seconds The Wi Fi Catcher Network Locator functions regardless of whether your computer is turned on or off in hibernate mode or in standby mode as long as the switch is configured through Dell QuickSet or the BIOS system setup program to control WiFi network connections Because the Wi Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you you must first use Dell QuickSet to enable and configure the switch to control W
115. irty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 6 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 7 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Cleaning an Optical Mouse Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air product Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To avoid damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a dilute
116. ive etc During the assessment answer any questions that appear e If a failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt N gt to continue to the next test press lt Y gt to retest the component that failed press lt R gt e If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell If the Pre boot System Assessment completes successfully you will receive the following message Booting Dell Diagnostic Utility Partition Press any key to continue 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics from the Drivers and Utilities Media 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight IDE CD ROM DeviceCD DVD CD RW Drive and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the med
117. iver was installed and click Properties Click the Drivers tab gt Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 111 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore see Restoring Your Operating System on page 111 does not resolve the problem then reinstall the driver from the Drivers and Utilities media 1 2 Save and close any open files and exit any open programs Insert the Drivers and Utilities media In most cases the media starts running automatically If it does not start Windows Explorer click your media drive directory to display the media contents and then double click the autorcd exe file The first time that you run the media it might prompt you to install setup files Click OK and follow the instructions on the screen to continue From the Language drop down menu in the toolbar select your preferred language for the driver or utility if available At the welcome screen click Next and wait for the media to complete the hardware scan To detect other drivers and utilities under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your com
118. key and lt e gt Windows logo key and lt r gt Windows logo key and lt f gt Windows logo key and lt Ctrl gt lt f gt Windows logo key and lt Pause gt Minimizes all open windows Restores all minimized windows This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and lt m gt key combination Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the Search Results Computer dialog box if the computer is connected to a network Opens the System Properties dialog box 42 Using the Keyboard To adjust keyboard operation such as the character repeat rate open the Control Panel click Printers and Other Hardware and click Keyboard For information about the Control Panel access the Help and Support Center click Start Help and Support Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse To move the cursor lightly slide your finger over the touch pad e To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button e To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by slidi
119. klist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad track stick or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program If the problem persists contact Dell see Obtaining Assistance on page 149 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Obtaining Assistance on page 149 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer see Dell Support Utility on page 80 DATA ERROR The hard drive cannot read the data see Dell Support Utility on page 80 DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory Problems on page 90 Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics on pa
120. l that is convenient for you 154 Getting Help Getting Help 155 156 l Getting Help Appendix FCC Notice U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna e Relocate the system with respect to the recei
121. l the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see xx Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see xx Contacting Dell Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see xx Contacting Dell Getting Help 151 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see xx Contacting Dell 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 153 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see xx Dell Diagnostics 4 Include any accessories that belong with t
122. licking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help Dell QuickSet 137 138 Dell QuickSet Traveling With Your Computer Identifying Your Computer Attach a name tag or business card to the computer Write down your Service Tag and store it in a safe place away from the computer or carrying case Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell Create a file on the Microsoft Windows desktop called if_found Place information such as your name address and phone number in this file Contact your credit card company and ask if it offers coded identification tags Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards To make the computer as light as possible replace any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from th
123. ll out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 82 Troubleshooting K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e Ifyou have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM DIAGNOSTIC Toot Click
124. ll the memory modules and if necessary replace them see Memory Problems on page 90 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation Troubleshooting 85 86 MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory Problems on page 90 and if necessary replace them MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory Problems on page 90 and if necessary replace them MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory Problems on page 90 and if necessary replace them MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory Problems on page 90 and if necessary replace them No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned
125. llows you to map the serial port COM address or disable the serial port and its address which frees computer resources for another device to use System Setup Program 105 106 System Setup Program Reinstalling Software Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 In the System Properties window cl
126. lt Shift gt lt Esc gt Opens the Task Manager window Battery lt Fn gt lt F3 gt Displays the Dell QuickSet Battery Meter see Dell QuickSet Battery Meter on page 34 Usingthe Keyboard 41 Display Functions lt Fn gt lt F8 gt lt Fn gt lt F7 gt Switches the video image to the next display option The options include the integrated display an external monitor and both displays simultaneously Scales between wide screen and standard aspect ratio video resolutions lt Fn gt and left arrow key Activates the ambient light sensor which controls brightness of the display based on light level in the current environment lt Fn gt and up arrow key lt Fn gt and down arrow key Increases brightness on the integrated display only not on an external monitor Decreases brightness on the integrated display only not on an external monitor Power Management lt Fn gt lt Esc gt lt Fn gt lt Fl gt Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window see Accessing Power Options Properties on page 37 Puts the computer into hibernate mode Dell QuickSet is required see Dell QuickSet on page 137 Microsoft Windows Logo Key Functions Windows logo key and lt m gt Windows logo key and lt Shift gt lt m gt Windows logo
127. mall amount of battery powered CMOS memory to hold date time and system setup options COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID 160 Glossary Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM dual in line memory module A circuit board with memory chips that connects to a memory module on the system board DIN connector A round
128. move the module and reinstall it 5 Replace the cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer Adding and Replacing Parts 125 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Tum on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click Start gt Help and Support and then click Computer Information 8 Replace the memory module cover Wireless Local Area Network WLAN Card If you ordered a WLAN card with your computer the card is already installed A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on page 117 3 Remove the keyboard see Keyboard on page 117 1 WLAN card 2 antenna cables 2 126 Adding and Replacing Parts NOTICE To prevent damage to the connector do not use tools to spread the securing clips 4 Ifa WLAN card is not already installed go to step 5 If you are replacing a WLAN card remove the existing card a Disconnect the WLAN card from any attached cables b Use your fingertips to carefully spr
129. ms on page 82 and boot the computer from media Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 77 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard drive problems on page 82 and boot the computer from media Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 77 HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard drive problems on page 82 and boot the computer from media Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 77 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see Hard drive problems on page 82 and boot the computer from media Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostic
130. n allows you to restrict access to system setup in the same way that a primary password restricts access to the computer The administrator password can be used instead of the primary password Whenever you are prompted to enter the primary password you can enter the administrator password NOTICE If you disable the administrator password the primary password is also disabled K NOTE The administrator password provides access to the computer but it does not provide access to the hard drive when a hard drive password is assigned 70 Securing Your Computer If you forget the primary password and do not have an administrator password assigned or if you have both a primary and an administrator password assigned but forget them both contact your system administrator or contact Dell see Obtaining Assistance on page 149 Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access To assign or change a hard drive password enter system setup see System Setup Program on page 103 After assigning a hard drive password you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode If the hard drive password is enabled you must enter it each time you turn on the computer A message appears asking for the hard drive password To continue enter your password with no more than eight characters and press
131. n the operating system a Save and close any open files exit any open programs click Start gt Shut Down gt Shut down gt OK The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Adding and Replacing Parts 115 116 A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull con
132. nd the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Dell Technical Update Service Proactive e mail notification of software and hardware updates for your computer Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for processors optical drives USB devices and so on NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration Software upgrades and troubleshooting hints Frequently asked questions hot topics and general health of your computing environment How to use Windows XP How to work with programs and files How to personalize my desktop Find It Here Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Notebook System Software 1 Go to support dell com select your region o
133. nectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Ensure that the work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer on page 115 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall connector Disconnect any telephone or network cables from the computer Close the display and turn the computer upside down on a flat work surface NOTICE To avoid damaging the system board you must remove the main battery before you service the computer Remove any installed modules including a second battery if installed see Media Bay on page 134 Disconnect your computer and all attached devices from their electrical outlets Remove the battery see Replacing the Battery on page 38 Press the power button to ground the system board Remove any installed PC Cards from the PC Card slot see Removing a Card or Blank on page 65 Adding and Replacing Parts Hinge Cover A CAUTION Before you begin any of the proc
134. ng your finger over the surface e To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice You can also use the track stick to move the cursor Press the track stick left right up or down to change the direction of the cursor on the display Use the track stick and track stick buttons as you would use a mouse Usingthe Keyboard 43 Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings 1 Open the Control Panel and then click Mouse For information about the Control Panel access the Help and Support Center click Start gt Help and Support 2 Inthe Mouse Properties window e Click the Device Select tab to disable the touch pad and track stick e Click the Touch Pad tab to adjust touch pad and track stick settings 3 Click OK to save the settings and close the window Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color You can purchase additional caps by visiting the Dell website at dell com 1 Pull the cap off the track stick 2 Align the new cap over the square track stick post and gently press the cap down onto the post NOTICE The track stick can damage the display if it is not properly seated on the post 3 Test the track stick to ensure tha
135. ng inside your computer follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive K NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell To replace the hard drive in the hard drive bay 1 Follow the procedures in Before You Begin on page 115 132 Adding and Replacing Parts 1 screws 2 2 hard drive K NOTE The number of hard drive screws may vary 2 Remove the hard drive screws on the bottom of the computer NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting 3 4 Against Electrostatic Discharge in the Product Information Guide Slide the hard drive out of the computer Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector Slide the hard drive into the bay until it is fully seated Replace and tighten the screws Use the Operating System media to install the operating system for your computer see Using the Operating System Media on page 112
136. ng system is already installed on your computer To reinstall your operating system use the Operating System media see Reinstalling Windows on page 113 After you reinstall your operating system use the optional Drivers and Utilities media to reinstall ares drivers for the devices that i came with your computer DEL Your operating system product key label is located on your computer NOTE The color of your media varies based on the operating system you ordered ALREADY INSTALLED ON YOUR COMPUTER Systems Management Administrator s Guide NOTE iAMT is available for Dell Latitude D630c computers with iAMT capability only To view the Systems Management Administrator s Guide go to support dell com 14 Finding Information About Your Computer Front View 1 display latch 2 display 3 power button 4 device status lights 5 keyboard 6 touch pad 7 fingerprint reader optional 8 touch pad buttons track stick 9 track stick buttons 10 keyboard status lights 11 volume control buttons 12 ambient light sensor 13 mute button About Your Computer 15 DEVICE STATUS LIGHTS 0 Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data O NOTICE To avoid loss of data never turn off the computer while the O lightis flashing Turns on steadily or blinks to indicate battery ch
137. ng the Picture o ee 61 Microsoft Windows XP Operating System 61 Microsoft Windows Vista Operating System 62 Contents 5 6 9 10 Using Cards arden A as 63 Card Types ooo a a ads 63 A A a eo S 63 ExpressCards teste Stak a oe he Bald et wae wah amp ei 63 SMartiCatds 4024 degelu aa e ee tS bie Bad ht 63 Gard Blank darias hed ee oe ee eee AS 63 Extended Cards tod Bie ded at ee eh one 63 Installing a PC Card or ExpressCard o 64 PC Cardia ai A a ee a BS 64 EXpressbardsio all a eet ee Pe ae E 64 Removing a Card orBlank o 65 Securing Your COMputer oooo o o o o 67 Security Cable Lock o o o o o 67 Smart Card A SA A IN 67 AboutSmartCardS o o e 67 Installing a SmartCard o o 68 Passwords o A Be es 69 About PassWord ras a a eS a 69 Using a Primary or System Password 70 Using an Administrator Password o o o 71 Using a Hard Drive Password o o e 71 Trusted Platform Module TPM 72 Enabling the TPM Feature o a 72 Security Management Software o o o 72 Activating the Security Management Software 13 Using the Security Management Software 13 Computer Tracking Software
138. nnel 2 64 bit buses Processor address bus width 36 bits Flash EPROM 2 MB Graphics bus internal or PCI E graphics PEG PCI bus 32 bits PC Card CardBus controller 02Micro OZ711EZ1 PC Card connector Cards supported one supports one Type I or Type II card PC Card 3 3 V and 5 V PC Card connector size 80 pins PCI E Card Flash Card Module FCM 512 MB 1 GB Memory Memory module connector two user accessible SODIMM sockets Specifications 141 www dell com support dell com Memory continued Memory module capacities Memory type Minimum memory Maximum memory 512 MB 1 GB 2 GB 4 GB capable DDR2 SODIMM 512 MB 4 GB 8 GB capable Smart Card Read write capabilities Cards supported Program technology supported Interface speed EMV level WHOL certification Compatibility Insert eject cycles reads and writes to all ISO 7816 1 2 3 4 microprocessor cards T 0 T 1 3 Vand5 V Java cards 9600 115 200 BPS level 1 certified PC SC compatible within a PKI environment certified for up to 100 000 cycles Ports and Connectors Serial Audio Mini Card Modem Network adapter USB Video IEEE 1394 D Dock D Port 142 Specifications 9 pin connector 16550C compatible 16 byte buffer connector microphone connector stereo headphone speakers connector two Type IHA Mini Card slots RJ 11 port RJ 45 port four 4 pin USB 2 0 compliant connectors 15
139. nternational Association The organization that establishes standards for PC Cards PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant arr
140. o resize your desktop If prompted click Yes to keep the settings Click OK to close the Display Properties window To disable dual independent display mode 1 Click the Settings tab in the Display Properties window 2 Click the monitor 2 icon uncheck the Extend my Windows desktop onto this monitor option and then click Apply If necessary press lt Fn gt lt F8 gt to bring the screen image back to the computer display Swapping Primary and Secondary Displays To swap your primary and secondary display designations for example to use your external monitor as your primary display after docking 1 2 3 Click the Start button and click Control Panel Under Pick a category click Appearance and Themes Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display Click the Settings tab Advanced gt Displays tab See the documentation that came with your video card for additional information Using the Display Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet another computer or a network For example with a network set up in a home or small office you can print to a shared printer access drives and files on another computer browse other networks or access the Internet You can set up a local area network LAN using a network or broadband modem cable or set up a wireless LAN WLAN Th
141. omputer such as e System configuration Boot order e Boot start up configuration and docking device configuration settings e Basic device configuration settings e System security and hard drive password settings NOTE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Tum on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again System Setup Screens K NOTE For information about a specific item on a system setup screen highlight the item and see the Help area on the screen System Setup Program 103 On each screen the system setup options are listed at the left To the right of each option is the setting or value for that option You can change settings that appear as white type on the screen Options or values that you cannot change because they are determined by the computer appear less bright The upper right corner of the screen displays help information for the currently highlighted option the lower right comer displays information about the computer System setup key functions are listed across the bottom of the screen Commonly Used Options Ce
142. on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click the Start button and point to Programs 2 Click Dell Support and point to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked K NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks e Check your computing environment Troubleshooting e View the Dell Support Utility settings e Access the help file for the Dell Support Utility e View frequently asked questions e Learn more about the Dell Support Utility e Turn the Dell Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell S
143. onnected to the network and to an electrical outlet K NOTE Power is supplied to the DIMMs even when the computer is turned off Accessing iAMT setup Intel s MEBx interface controls the Latitude D630c iAMT features and setup options MEBx is used to Tum on or off iAMT Set iAMT modes e Set iAMT configuration modes To view the MEBx setup screen press lt Ctrl P gt during system post or system boot Your default MEBx password is admin K NOTE To make configuration setting changes the default MEBx password must be changed Turning off iAMT iAMT is enabled in the ME firmware by default However you may choose to turn off the iAMT feature 1 Press lt Ctrl P gt to enter the MEBx setup and enter your password 2 Select Intel ME Configuration gt Intel ME Features Control Manageability Feature Selection 3 Select None 4 Select Return to Previous Menu twice The changes are applied and the computer reboots USB Provisioning AMT can be provisioned using a USB key and Dell Client Manager The USB key must Be formatted using the FAT16 file system with no system files e Contain only the setup bin file K NOTE The USB key should not be bootable To provision iAMT using a USB key insert the USB key into a USB port prior to boot During POST the BIOS displays a message stating that the computer is being provisioned 100 Intel Active Management Technology Unsupported AMT Features Your computer does not support
144. osoft Windows Vista 1 Click the Windows Vista start button IES and click Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore and Microsoft Windows Vista System Restore return your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files e Ifyou received an Operating System media with your computer you can use it to restore your operating system However using the Operating System media also deletes all data on the hard drive Use the media only if System Restore did not resolve your operating system problem Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible NOTICE Make regular backups of your data files System Restore does not monitor your data files or
145. ough Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer s wireless devices To turn the wireless activity indicator on or off click the QuickSet icon in the taskbar and select Hotkey Popups If Wireless Activity Indicator Off is not checked the indicator is on If Wireless Activity Indicator Off is checked the indicator is off The wireless activity indicator displays whether your computer s integrated wireless devices are enabled or disabled When you turn the wireless networking function on or off the wireless activity indicator changes to display the status For more information about the Dell QuickSet wireless activity indicator right click the QuickSet icon in the taskbar and select Help Setting Up and Using Networks 53 Mobile Broadband or Wireless Wide Area Network A Mobile Broadband network also known as a Wireless Wide Area Network WWAN is a high speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN which typically covers only from 100 to 1000 feet Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular data coverage zone Contact your service provider for coverage of a high speed digital cellular network K NOTE Even if you are able to make a call from your cellular phone in a specific geographical location that location may not necessarily be with
146. pically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equal
147. play e Press lt Fn gt lt FI gt 36 PUsing a Battery K NOTE Some PC Cards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card see Removing a Card or Blank on page 65 or simply restart reboot your computer To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick For more information on hibernate mode see the documentation that came with your operating system Configuring Power Management Settings You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer For more information about QuickSet right click the QuickSet icon in the taskbar and click Help Accessing Power Options Properties Windows XP Click Start gt Control Panel Performance and Maintenance Power Options Windows Vista Click Start gt Control Panel System and Maintenance Power Options Charging the Battery When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge K NOTE With Dell ExpressCharge when the computer is turned off the AC adapt
148. play and the external device simultaneously Setting Display Resolution and Refresh Rate To display a program at a specific resolution both the graphics card and the display must support the program and the necessary video drivers must be installed 46 Using the Display Before you change any of the default display settings make a note of the default settings for future reference K NOTE Use only the Dell installed video drivers which are designed to offer the best performance with your Dell installed operating system If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Inthe Display Properties window click the Settings tab 5 Try different settings for Color quality and Screen resolution K NOTE As the resolution increases icons and text appear smaller on the screen If the video resolution setting is higher than that supported by the display the computer enters pan mode In pan mode the entire screen cannot be displayed at one time For example the taskbar that usually appears at the bottom of the desktop may no longer be visible To view the rest of the screen use the touch pad or track stick to pan up
149. plug the other end of the Easy Transfer Cable into the destination computer The screen indicates that a connection has been made Transferring Information to a New Computer 29 5 At the computer you are transferring data from follow the on screen instructions to select the settings and files you want to transfer 6 You will come to a screen that indicates you are ready to transfer files From the destination computer view the transfer and wait for the indication that the transfer is complete 8 Select Close You are prompted to restart the computer 30 Transferring Information to a New Computer 9 Select Yes The computer reboots and the transfer is complete Transferring Information to a New Computer 31 32 Transferring Information to a New Computer PUsing a Battery Battery Performance K NOTE For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times One battery is supplied as standard equipment in the battery bay K NOTE Because the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery i
150. puter Click the link of a specific driver or utility to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the extracting instructions and then read the readme file If instructed to navigate to the driver files click the media directory on the driver information window to display the files associated with that driver Reinstalling Software 109 110 Manually Reinstalling Drivers K After extracting the driver files to your hard drive as described in the previous section reinstall the drivers Microsoft Windows XP 1 Click Start gt My Computer gt Properties Hardware Device Manager Double click the type of device for which you are installing the driver for example Audio or Video Double click the name of the device for which you are installing the driver Click the Driver tab gt Update Driver Click Install from a list or specific location Advanced gt Next Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click Next onrwr iow Eh Ww N Click Finish and rest
151. r business segment and enter your Service Tag 2 Select Drivers amp Downloads and click Go 3 Click your operating system and search for the keyword Notebook System Software NOTE The support dell com user interface may vary depending on your selections Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer This support provides real time health scans of your computing environment software updates and relevant self support information Access the Dell Support Utility from the icon in the taskbar Windows Help and Support Center 1 Click Start Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 13 What Are You Looking For Information on network activity the Power Management Wizard hotkeys and other items controlled by Dell QuickSet How to reinstall my operating system Intel Active Management Technology AMT features and management Find It Here Dell QuickSet Help To view Dell QuickSet Help right click the QuickSet icon in the Microsoft Windows taskbar For more information on Dell QuickSet see Dell QuickSet on page 137 Operating System Media NOTE The Operating System media may be optional and may not ship with your computer The operati
152. r remotely regardless of the state of the operating system Advanced Functionality K NOTE Additional management software is required for the following features e Ability to do remote issues remediation 1 to 1 through text based console redirection serial over LAN and IDE redirection Hardened security through agent presence enables detection of removed agents and network access control circuit breaker and software version control Your computer aids in troubleshooting AMT by providing the following AM Trrelated error messages Error Message Description AMT mode Set manageability Alert Standard Format ASF mode is enabled instead of mode to AMT or none AMT Set manageability mode to AMT or None in the Management Engine BIOS Extension MEBx setup MFG MODE jumper The security Do not populate the MFG_MODE jumper iAMT will override jumper is installed not function properly Only Manufacturing uses this jumper Error Message Description MEMORY Unsupported memory Unable to launch Management Engine ME iAMT configuration Populate functionality is broken when DIMM1 is not populated DIMM1 Out of Band Management Out of Band term refers to the ability to manage the computer in the absence of an operating system or with the operating system in an unusable state or with the computer turned off The only requirement for managing such a computer is the AMT capability as well as computer being c
153. recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Microsoft Windows XP 1 Click Start All Programs Accessories gt System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts Reinstalling Software 111 Microsoft Windows Vista 1 Click the Windows Vista Start button ea and click Help and Support 2 In the search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Microsoft Window
154. rightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell see Obtaining Assistance on page 149 Troubleshooting Intel Active Management Technology K NOTE iAMT is available for Dell Latitude D630c computers with iAMT capability only Intel Active Management Technology AMT part of Intel Centrino Pro Technology is intended to deliver more secure systems management capabilities that reduce IT costs and allows better discovery healing and protection of networked computing assets With AM T PCs can be managed whether the computer is turned on or off or the operating system is not responding K NOTE iAMT can be configured using Dell Client Manager DCM 2 1 For complete information about how to configure iAMT see the Dell Client Manager 2 1 documentation at dell com openmanage For more information about Dell s AMT implementation see the Systems Management Administrator s Guide at support dell com Key benefits of iAMT are e Reduced desk side visits e Automation of more management functionality through enablement of systems management console software e Improved security AMT Features Basic Functionality e Ability to discover track and inventory assets in the presence or absence of the operating systems The computer must be connected to the network and to an electrical outlet e Ability to turn on and off the compute
155. rks 49 Connecting a Network or Broadband ModemCable 49 Setting Up a Network in the Microsoft Windows XP Operating System 49 Setting Up a Network in the Microsoft Windows Vista Operating System 50 Wireless Local Area Network 50 What You Need to Establish a WLAN Connection 50 Checking Your Wireless Network Card 50 Setting Up a New WLAN Using a Wireless Router and a Broadband Modem o o o e 51 Connecting to a WLAN o o o o oo o 52 Mobile Broadband or Wireless Wide Area Network 54 What You Need to Establish a Mobile Broadband Network Connection 54 Checking Your Dell Mobile BroadbandCard 54 Connecting to a Mobile Broadband Network 55 Enabling Disabling the Dell Mobile Broadband Card 55 Managing Your Network Settings Through the Dell QuickSet Location Profiler 2 200000 eee eee 55 Dell Wi Fi Catcher Network Locator 56 Microsoft Windows Firewall 56 8 Using Multimedia 57 Playing Media o es 57 Copying Media o so 58 Howto Copy Media o eee eee 59 Using Blank Media o o o 000000 eee eee ee 59 HelptUllIPS 2 0 st 202 pal EA a A a a 60 Adjusting the Volume o 61 Adjusti
156. rtain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Order page of the system setup program K NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 104 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following e Diskette Drive e Modular bay HDD e Internal HDD e Optical Drive During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list e To enable or disable a device highlight the item and press the space bar Enabled items appear as white and display a small triangle to the left disabled items appear blue or dimmed without a triangle e To reorder a device in the list highlight the device and then press lt u gt or lt d gt not case sensitive to move the highlighted device up or down Boot sequence
157. s and NICs A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card Mini Card A small card designed for integrated peripherals such as communication NICs The Mini Card is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail module bay See media bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type 164 Glossary o
158. s on page 77 INSERT BOOTABLE MEDIA The operating system is trying to boot to nonbootable media Insert bootable media INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program see System Setup Program on page 103 KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 77 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 77 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 77 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics on page 77 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinsta
159. s 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings media bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access Glossary 163 memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for integrated peripheral devices with an emphasis on communications such as modem
160. s XP 1 Click Start gt All Programs Accessories System Tools System Restore 2 Click Undo my last restoration and click Next Microsoft Windows Vista 1 Click the Windows Vista Start button E and click Help and Support 2 In the search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next Enabling System Restore K NOTE Windows Vista does not disable System Restore regardless of low disk space Therefore the steps below apply only to Windows XP If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start gt Control Panel Performance and Maintenance gt System 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked Using the Operating System Media Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback see Using Windows Device Driver Rollback on page 108 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver see Using Microsoft Windows System Restore on page 111 112 Reinstalling Software NOTICE Before performing the installation back up all data files on your pr
161. s fully charged To view battery charge status check the Power Meter in Power Options see Accessing Power Options Properties on page 37 Battery operating time varies depending on operating conditions You can install an optional second battery in the media bay to significantly increase operating time K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD Operating time is significantly reduced when you perform operations including but not limited to the following e Using optical drives Using wireless communications devices PC Cards media memory cards or USB devices e Using high brightness display settings 3D screen savers or other power intensive programs such as complex 3D graphics applications Running the computer in maximum performance mode See Configuring Power Management Settings on page 37 for information about accessing Windows Power Options Properties or Dell QuickSet which you can use to configure power management settings You can check the battery charge before you insert the battery into the computer You can also set power management options to alert you when the battery charge is low A CAUTION U
162. s installation instructions in its documentation or on a floppy disk or CD END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Task Manager 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows operating system environments 1 Click Start gt All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Troubleshooting 89 Asolid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that t
163. sing an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a hattery from other computers with your computer A CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Gu de PUsing a Battery 33 34 A CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and y icon the battery charge gauge and health gauge and the low battery warning provide information on the battery charge Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter The Battery Meter displays status battery health charge level and charge completion time for the battery in your computer For more information about QuickSet right click the QuickSet icon in th
164. sion cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Configuring Power Management Settings on page 37 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory Problems on page 90 Troubleshooting 93 Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65 W or higher AC adapter Using AC adapters that are less powerful than 65 W will cause you to receive a WARNING message Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D Dock normal computer operation is not possible on battery power alone Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D Dock Docking While the Computer Is Running If a computer is connected to the Dell D Dock or Dell D Port while the computer is running presence of the docking device is ignored until the AC adapter is connected to the computer AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D Dock or Dell D Port the computer immediately goes into low performance mode Printer Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAU
165. support dell com Battery continued Charge time approximate Computer off Operating time Life span approximate Temperature range for standard 6 cell battery approximately hour to 80 capacity approximately 2 hours to 100 capacity Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See PUsing a Battery on page 33 for more information on battery life 300 charge discharge cycles Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output current Output power Rated output voltage Dimensions Height Width Depth Temperature range Operating Storage Specifications 4 34 A maximum at 4 second pulse 3 34 A continuous 65 W or higher 19 5 1 0 VDC 32 mm 1 27 inches 337 mm 13 31 inches 238 mm 9 3 inches 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F Fingerprint Reader optional Type UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel sensing technology Physical Height 32 3 mm 1 27 inches Width 337 mm 13 3 inches Depth 238 mm 9 3 inches Weight with 6 cell battery and CD drive 2 27 kg 5 Ib Environmental Temperature range Operating Storage Relati
166. supported keyboard shortcuts see Using the Keyboard on page 41 KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following a Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode NOTICE To avoid losing data shut down your computer instead of pressing the power button FINGERPRINT READER OPTIONAL Helps to keep your Dell computer secure When you slide your finger over the reader it uses your unique fingerprint to authenticate your user identity For information on how to activate and use the security management software that controls the fingerprint reader see Security Management Software on page 72 About YourComputer 17 18 AMBIENT LIGHT SENSOR Detects available environmental light and automatically increases or decreases the display backlighting to compensate for low light and high light environments Press the lt Fn gt and left arrow keys to enable or disable the sensor Using the Ambient Light Sensor on page 45 Left Side View a m A Om p J s 2 345 6 7 8 9 1 security cable slot 2 airvents 3 audio connectors 2 4 smart card slot with blank 5 1394 connector wireless switch 7 Wi Fi Catcher l
167. t Width Diagonal Operating angle Viewing angles WXGA Horizontal WXGA Vertical WXGA Horizontal WXGA Vertical Pixel pitch WXGA WXGA Power Consumption panel with backlight typical WXGA or WXGA 303 74 x 189 84 206 mm 8 11 inches 320 mm 12 6 inches 358 14 mm 14 1 inches 0 closed to 180 40 40 15 30 40 40 15 30 0 2373 0 2109 WXGA 6 2 W max with no inverter losses WXGA 7 5 W max with no inverter losses Keyboard Number of keys Layout 87 U S and Canada 88 Europe 91 Japan OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode Size Width Height 144 Specifications 240 cpi 73 0 mm 2 9 inch sensor active area 42 9 mm 1 7 inch rectangle Track Stick X Y position resolution graphics table mode 250 count sec 100 gf Size protrudes 0 5 mm higher than surrounding keycaps Battery Type 9 cell smart lithium ion 85 WHr 6 cell smart lithium ion 56 WHr 4 cell smart lithium ion 35 WHr Dimensions 185 22 4 cell and 6 cell lithium ion batteries Depth Height 9 cell lithium ion batteries Depth Height Weight Voltage 66 6 mm 2 62 inches 19 2 mm 0 76 inch 93 3 mm 3 67 inches 20 59 m 0 81 inch 0 51 kg 1 12 Ib 9 cell 0 33 kg 0 73 Ib 6 cell 0 24 kg 0 53 Ib 4 cell 11 1 VDC 6 cell and 9 cell 14 8 VDC 4 cell Specifications 145 www dell com
168. t Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Troubleshooting 79 80 Tab Function continued Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities media remove the media 5 When the tests are complete close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon
169. t the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the Dell Support see Technical Support and Customer Service on page 149 K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers Getting Help 149 To contact Dell s support service see Before You Call on page 152 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and s
170. t the cap is seated properly 44 Using the Keyboard Using the Display Adjusting Brightness When a Dell computer is running on battery power you can conserve power by setting the brightness to the lowest comfortable setting by pressing lt Fn gt and the up or down arrow key on the keyboard K NOTE Brightness key combinations only affect the display on your portable computer not monitors or projectors that you attach to your portable computer or docking device If your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter may appear but the brightness level on the external device does not change You can press the following keys to adjust display brightness e Press lt Fn gt and the up arrow key to increase brightness on the integrated display only not on an external monitor e Press lt Fn gt and the down arrow key to decrease brightness on the integrated display only not on an external monitor Using the Ambient Light Sensor The ambient light sensor is located on the bottom of the computer display panel The ambient light sensor detects available environmental light and automatically increases or decreases the display backlighting to compensate for low light and high light environments You can enable or disable the ambient light sensor by pressing the lt Fn gt and left arrow key combination K NOTE Do not cover the ambient light sensor with any adhesive
171. ternational carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Traveling by Air NOTICE Do not walk the computer through a metal detector Send the computer through an X ray machine or have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing Traveling With Your Computer Specifications K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Processor type Ll cache L2 cache External bus frequency System Information Intel Core 2 Duo and Solo processors 32 KB per instruction 32 KB data cache per core 2 MB per core 800 MHz System chipset Intel GM965 Express chipset for integrated graphics Intel PM965 Express chipset for discrete graphics Data bus width 64 bits DRAM bus width dual cha
172. the Start button point to All Programs and then click Modem Diagnostic Tool Follow the instructions on the screen to identify and resolve modem problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Troubleshooting 83 Error Messages Fill out the Diagnostics Checklist see Diagnostics Chec
173. the back panel on the computer Adding and Replacing Parts 117 118 1 Follow the instructions in Before You Begin on page 115 2 Remove the hinge cover see Hinge Cover on page 117 o screws 3 2 keyboard tabs 5 3 palm rest pull tab 5 keyboard cable locking arm 6 keyboard cable connector NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard Remove the three screws across the top of the keyboard NOTE Lift the keyboard carefully in step 4 to ensure that you do not pull on the keyboard cable Rotate the keyboard up 90 degrees and lay it on the palm rest to gain access to the keyboard connector If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector carefully pivot the lock arm upward to uncover the cable Pull up on the pull tab to disconnect the keyboard cable connector from the keyboard connector on the system board NOTE When you replace the keyboard ensure that the keyboard tabs are completely in place to avoid scratching the palm rest Adding and Replacing Parts Internal Card With Bluetooth Wireless Technology A CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the
174. the computer Follow these precautions when using extended PC Cards Protect the exposed end of an installed card Striking the end of the card can damage the system board Using Cards 63 64 Always remove an extended PC Card before you pack the computer in its carrying case Installing a PC Card or ExpressCard You can install a PC Card or ExpressCard in the computer while the computer is running The computer automatically detects the card PC Cards and ExpressCards are generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide PC Card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again The computer recognizes most PC Cards and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC
175. ties media the Drivers and Utilities media is optional and may not be available for your computer or in certain countries 4 Push the tray back into the drive To format media for storing data to create music media or to copy media see the media software that came with your computer K NOTE Ensure that you follow all copyright laws when you create media Using Multimedia 57 ACD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A z VD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter D NONA BEE AANO Eject For more information on playing media click Help on the CD or DVD player if available Copying Media K NOTE Ensure that you observe all copyright laws when creating media This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of media drives offered by Dell may vary by country 58 Using Multimedia The following instructions explain how to make a copy using Roxio Creator Plus Dell Edition You can also use Roxio Creator
176. tility Or Click Start All Programs Dell Wireless 2 Click Dell Wireless Broadband and follow the instructions on the screen Enabling Disabling the Dell Mobile Broadband Card K NOTE If you are unable to connect to a Mobile Broadband network ensure that you have all the components for establishing a Mobile Broadband connection see What You Need to Establish a Mobile Broadband Network Connection on page 54 and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch You can turn your Mobile Broadband card on and off using the wireless switch on your computer You can turn your computer s wireless devices on and off with the wireless switch on the left side of the computer see Left Side View on page 18 If the switch is in the on position move the switch to the off position to disable the switch and the Mobile Broadband card If the switch is in the off position move the switch to the on position to enable the switch and the Dell Mobile Broadband card For information about the wireless switch positions see wireless switch on page 19 To monitor the status of your wireless device see Monitoring the Status of the Wireless Network Card Through Dell QuickSet on page 53 Managing Your Network Settings Through the Dell QuickSet Location Profiler The Dell QuickSet Location Profiler helps you manage network settings that correspond to your computer s physical locat
177. uctor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in T O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices T O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP ty
178. upport Utility click the question mark at the top of the Dell Support screen Drive Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 77 Media drive problems K NOTE High speed media drive vibration is normal and may cause noise which does not indicate a defect in the drive or the media K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Troubleshooting 81 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writ
179. urity management software is designed to utilize four different features to help you secure your computer e Log in management e Pre boot authentication using a fingerprint reader smart card or password e Encryption e Private information management Activating the Security Management Software K NOTE You must first enable the TPM in order for the security management software to have full functionality 1 Enable the TPM feature see Enabling the TPM Feature on page 72 2 Load the security management software a Turm on or restart your computer b When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again c In the drop down menu select Wave EMBASSY Trust Suite and press lt Enter gt to create the icons for the software components on the computer desktop 72 Securing Your Computer d Press lt Esc gt to exit the setup program e If prompted click Save Exit Using the Security Management Software For information about how to use the software and the different security features see the Getting Started Guide for the software Click Start gt All Programs Wave EMBASSY Trust Suite Getting Started Guide Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is optional and may be purchased when
180. ve humidity maximum Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating Storage Altitude maximum Operating Storage 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 66 GRMS 1 3 GRMS 143 G 163 G 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft Specifications 147 www dell com support dell com 148 Specifications Getting Help Obtaining Assistance If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Troubleshooting on page 77 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 77 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostics Checklist on page 153 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 150 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 154 K NOTE Call Dell Support from a telephone near or at the computer so tha
181. ver e Move the system away from the receiver e Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations e Product names Dell Latitude D630 and Dell Latitude D630c e Model number PP24L e Company name Dell Inc Worldwide Regulatory Compliance amp Environmental Affairs Appendix 157 One Dell Way Round Rock TX 78682 USA 512 338 4400 K NOTE For further regulatory information see your Product Information Guide Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 158 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The
182. verify coverage plan and supported services CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY Click the fig icon on the Windows desktop to launch the utility Check the status in the main window No card detected Restart the computer and launch the utility again e Radio Off Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility If the card is disabled enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility e Searching The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband network If the searching state persists ensure that the signal strength is adequate e No service The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network Ensure that the signal strength is adequate Restart the Dell wireless utility or contact your Mobile Broadband network provider e Check your Mobile Broadband Network Service Contact your Mobile Broadband network service provider to verify coverage plan and supported services ACTIVATE YOUR MOBILE BROADBAND CARD Before you connect to the Internet you must activate the Mobile Broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center click Start gt

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