TIONS - Car hire Barcelona
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1. Car Hire Conditions MALAGA SEVILLE amp ALICANTE TRAIN STA TIONS Commercial Doc 2013 Table of Contents Included in the Price PAGE 3 Important Information PAGE 3 Fuel PAGE 4 Payment Details PAGE 4 Extras and Additional Charges PAGE 5 Mileage limited PAGE 7 Optional Insurances PAGE 7 Travelling Outside of Spain Special Conditions and Insurances Not Included in any Insurance Package Goldcar Offices PAGE 10 Train Station offices Vehicle Availability PAGE 12 Special Vehicle Groups Extensions of the Rental Period Returning Vehicles Early Customer Services PAGE 13 Grace Period Roadside Assistance S O S Reservation Department Claims Department N Goldcar rental Le Limited Mileage Please see the Mileage Limited section for more information The rental rates include Compulsory Automobile Insurance and the Supplementary Civil Li ability coverage for the damage involving third parties arising from use and circulation of the vehicle CDW Collision Damage Waiver with excess Not covered under the included insurance Tires Wheels Rear view and side mirrors Win dows Hubcaps Taxi transportation Towing costs Locks Battery Motor Undercarriage and Interior of car Clutch Replacement Keys Copy of the key and delivery of the key to the closest Goldcar office Damage to oil sump Catalytic convertor Radiator 500 deposit if a replacement vehicle is needed and Repair Perio2. the Priority Check in Express service will NOT be booked High season periods 01 07 13 to 31 08 13 amp 26 12 13 to 31 12 13 6 Goldcar rental 0 We have limited mileage in these offices The limitation of kilometres per day will be From 1 to 3 days 350 km per day From 4 to 6 days 250km per day From 7 to 14 days 150 km per day From 15 days on 100 km per day The limited mileage fee will be Small car groups X AA BB CC R amp S 0 15 per kilometre Medium car groups D DD E F FF L LL amp T 0 18 per kilometre Large car groups I J K G P amp PP 0 23 per kilometre Goldcar vehicles rented in mainland Spain are not allowed to travel outside of the mainland Also Goldcar vehicles may never travel in the Spanish communities of Ceuta or Melilla Customers who pick up their vehicles at our Sevilla amp M laga train station offices may travel to Portugal and Gibraltar An additional insurance is necessary for these customers The cost of this additional insurance is 8 5 per day of the total rental period with a minimum charge of 22 and with a maximum charge of 85 Special Conditions amp Insurances Destinations with Excess 7 Goldcar rental Please check the spread sheet attached for more information Purchasing this insurance the CDW Excess is waived Please check the spread sheet attached for more information Purchasing this insurance the CDW Excess is waived a
3. AGA TRAIN STATION OFFICE located outside the train station DIRECCION Calle Explanada de la estaci n 6 Bajo 29002 Malaga TEL 965233104 FAX 952332128 E MAIL agt goldcar com Hours of Operation Monday Sunday 06 00 to 23 59 Train details are essential COLLECTION OR DROP OFF AFTER 23 59 OR BEFORE 06 00 ARE NOT POSSIBLE How to find the office Please leave the station through the main Exit Gate located at the front cross the road and after walking around 50 metres on the left you will find our GOLDCAR office in the Street Calle Explanada de la estaci n n2 6 How to return the vehicle Please go to the Street Calle Explanada de la estaci n n2 6 opposite the AVE train station Maria Zambrano VIALIA and you will find our office in the corner with the street Calle Men divil where you can park the car while you hand in the keys in our office MAP GPS Coordinates lat 36 712 y long 4 431 Goldcar rental ALICANTE TRAIN STATION OFFICE located outside the train station DIRECCION Avenida de la Estaci n 22 03005 Alicante TEL FAX E MAIL alt goldcar com Hours of Operation Monday Sunday 06 00 to 23 59 Train details are essential COLLECTION AFTER 23 59 OR BEFORE 06 00 ARE NOT POSSIBLE How to find the office The customers have to leave the station and on the left they have to go to the nearest traffic light They have to cross the road and continue straight on to the Avenida de la Estaci
4. BY SEATS BOOSTER SEATS MAXI COSI 4 96 taxes excluded per day with a Maximum charge of 59 50 taxes excluded Baby seats Booster seats must be fitted by the parent or guardian Our staff is not permitted to help with the fitting of these items The customer will always be responsible for fitting the seat MINIMUM AGE REQUIRED DRIVING LICENCE MINIMUM PERIOD Drivers must be over 21 years and have held a valid driving licence for a minimum of 12 months Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge per day with a maximum charge of per rental please see the specific costs in the table below The customers who are 25 will not pay this surcharge We took this decision given the high risk of accidents in customers of this age group The customers who have held the driving license for less than 4 years will also have to pay a fee per day with a maximum charge per rental please see the specific costs in the table below We will apply only one charge of 9 per day with a max imum of 108 if the customer is under the age of 25 and has had a driving li cense less than 4 years PRICE 9 per day maximum charge 108 GPS We have GPS available at many of our locations although it cannot be reserved in ad vance If the customer would like GPS they must check the availability upon arrival at the pick up location The cost of GPS is 8 5 per day with a maximum c
5. Services Departments Sophie Servranckx Email address sophieservranckx goldcar com Laura Collins Email address lauracollins goldcar com The translations of these general terms and conditions are for information purposes only and are not legally binding 15 Goldcar rental
6. ance Department We offer 24 hour roadside assistance for our clients Telephone assistance is free for every customer on weekdays between 09 00 18 30 There will be a service charge that will not ex ceed 30 for contacting Roadside Assistance outside of these hours unless the customer has selected the optional Relax Insurance Package To contact the S O S department Tel 902 10 52 76 Fax 965 93 92 12 E Mail sos goldcar com S O S Roadside Assistance must be notified within 48 hours if Theft All thefts must be reported to the police and an original copy of the report must be ob tained by the customer Accident In case of accident or collision the client must correctly fill out the provided form declaraci n amistosa de accidente de autom vil which can be found in the glove box of the rental vehicle All claims must be registered within 30 days of the drop off of the vehicle through the agency section of our website www goldcar es You will receive a confirmation email with the details and file number that have been assigned to the claim This file number must be quoted in the subject line of any further corre spondence regarding the file in order to process the claim correctly In order to access this information you will need your agency number and password which will be provided to you by our sales department A complete user s manual will also be provided To contact the department heads of the Customer
7. ble as this reduces waiting time at check out as well as anxiety related to filling up the fuel tank before dropping off the car FUEL POLICY FULL EMPTY with the exception compared to the other destina tions that we refund the client s credit card with the equivalent value of the fuel left in the tank for rentals longer than 3 days but as an exception on the rule in these locations we will refund the petrol in all durations The customers must NOT refill the tank The cost of the petrol will be paid when the client picks up the vehicle and the price will depend on the make and model of the vehicle the customer receives The cost of petrol will be between 50 and 150 depending on the make model of the rental vehicle supplied to the client Diesel vehicles are available normally at an additional charge of 2 per day but diesel vehicles can never be confirmed to the client before pick up If the client wants to hire a diesel car he should ask for it upon arrival Our agents will receive daily rates and these prices are subject to future modifications If the rental period is for more than a week we estimate the cost of a week and divide it by 7 Then multiply the result by 8 9 days You will receive the rates prices without taxes You will receive an Excel document xls with the taxes excluded and included We accept credit cards to pay the costs of cars rental fuel and other local extras The main
8. d Please see more in the Optional In surances Section Third Party Insurance Vehicle Theft Protection Insurance fortuitous fire and vandalism acts as long as the condi tions stated in the contract are fulfilled VAT Telephone assistance is free for every customer on weekdays between 09 00 and 18 30 There will be a service charge that will not exceed 30 for contacting Roadside As sistance S O S outside of these hours unless the customer has selected the optional Relax Insurance Package Please see the Optional Insurance section for more infor mation Goldcar gives a 59 minute grace period for the drop off of vehicles without any addition al costs to the customers Therefore Goldcar permits customers to return their rental ve hicles up to 59 minute later than the time stated on the rental contract The car hire contract may have a maximum duration of 28 days After 28 days a new con tract is required Please see the section Extensions of the Rental Period for more in formation The following documents are necessary to be able to rent a vehicle Passport or Identifica tion card international driving license written in Roman letters and a valid credit debit card Please see the section Payment Details for more information 3 Goldcar rental Returning rental vehicles is done in seconds as Goldcar delivers its vehicles with a full tank of fuel and clients should return the vehicle with the least amount of fuel possi
9. driver of the car rental contract must be the cardholder of one of the following valid credit cards MasterCard and VISA We also accept debit cards and EC Karte which implies the following conditions Destinations with Excess The customers will be charged the corresponding Ex cess Please take into account that due to the foreign exchange rate and other possible banking charges not related to Goldcar the customer will have to take responsibility for the possible expenses involved when we charge refund the aforementioned deposit Excess t is essential that after the rental period the customer goes to our office to return the vehicle and asks for the refund of the deposit Excess if the car is returned in good condition the vehicle has not been involved in any accident breakdown etc Please take into account that it is not possible to make any refund on a debit card if we do not physically have the card We do not accept payment by American Express Postepay or Diners Nor will ac cept payment in cash We have always been very flexible in accepting payment in cash but unfortunately due to increased thefts of vehicles we have been forced to take such decision 4 Goldcar rental DIESEL Diesel vehicles are available at additional charge Please see Fuel section for more in formation ADDITIONAL DRIVERS 4 96 taxes excluded per day with a Maximum charge of 59 50 taxes excluded per driver BA
10. e If for any reason the rental period cannot be extended then the custom er is obligated to return the rental Vehicle at the location time and date agreed upon on the rental contract IMPORTANT For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made The extension cannot be sent as a new booking It will always be an extension of an existing contract The car hire contract may have a maximum duration of 28 days After 28 days a new con tract is required When a customer needs a vehicle for a rental longer than 28 days we will have the following option MAKE A NEW CONTRACT A new booking has to be made applying the rate at the time the booking is confirmed and ac cording to the pick up date of the new booking it is NOT possible to use the rate applied to the previous booking contract 13 Goldcar rental A new vehicle will be provided the previous vehicle is returned The local extras have to be paid again in the new contract Additional drivers Additional in surances Diesel etc The fuel tank of the new contract vehicle has to be paid In the event the vehicle is returned later than the agreed rental drop off time stated in the contract the insurance will no longer be valid and the customer will be responsible for paying a 37 per day late fee In addition to the corresponding late fees the customer must also pay the dai
11. harge of 85 per rental It is necessary to leave a deposit of 9O which will be refunded when the GPS is returned in good condition GPS are available on one way rentals SPECIAL CLEANING A charge up to 150 will be applied if the returned car requires special cleaning ONE WAYS One way charges apply for all rental periods Please find attach the tables with the One ways prices IMPORTANT one of the tables is for High Premium Season 01 07 13 31 08 13 amp 26 12 13 31 12 13 5 Goldcar rental V AFTER HOURS COLLECTION It is only possible to collect the vehicle during the hours of operation FINES We charge a 37 administration fee to the client if we receive a traffic fine We are obliged to provide Direcci n General de Tr fico with the details of the customers who receive a fine during the hire period This fee does not include the payment of the fine The customer must pay the fine directly to the corresponding Spanish Authorities LOSS OF THE VEHICLE DOCUMENTS If a customer returns a vehicle and the vehicle documents are not in the car after check ing the car we will proceed to charge this fee The cost of this fee will be as follows Spain 30 per vehicle VEHICLE ABANDONED Customers who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rent al for the transport of the vehicle to
12. le they should communicate this at the moment they pick up the vehicle Please see the Fuel section for more information All vehicles with the only exception being special groups will receive instant confirmation through the automatic booking system they select The collaborator will receive vehicle availability reports stop sale reports on a regular basis These reports can also be viewed through the web agency area The special groups depending on the availability will be confirmed or denied You will receive the response of our automatic system in the same period of time used for the free sale groups NOT AVAILABLE AT THESE LOCATIONS FOR THE MOMENT As all special vehicles are on request the hire contract cannot be extended without prior notice and agreement with Goldcar Normally vehicles on free sale can be extended without prior no tice however during stop sale periods acceptance by Goldcar is required The collaborator must send any vehicle hire extension to Goldcar to the corresponding office airport by e mail or fax and always send a copy of this extension by e mail to the following e mail address as well extensions goldcar com The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract The customer must also travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract Rental periods cannot be ex tended by telephon
13. ly rental rate Customers who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop off loca tion as well as the corresponding daily rental charges and 37 daily penalization fee If a customer returns the vehicle earlier than the agreed upon drop off date stated in the rent al contract Goldcar will not refund the customer for any unused days There is one hour grace period for the return of all rental vehicles In the event the vehicle is returned later than 59 minute past the agreed rental drop off time stated in the contract the insurance will no longer be valid and the customer will be responsible for paying a 37 per day late fee In addition to the corresponding late fees the customer must also pay the dai ly rental rate All reservations are to be made through one of our automatic booking system Please see section How to make a Booking IMPORTANT Please send all last minute bookings within 24 hours of pick up with pick ups at our downtown and off airport offices directly to the pick up office To contact the reservations department reservations goldcar com Tel 00 34 965 94 31 86 Fax 00 34 965 65 06 38 Hours of Operation Monday Thursday 09 00 18 30 and Fridays 09 00 15 00 14 Goldcar rental Goldcar is proud to have its very own Roadside Assist
14. n and they will find our office after about 5 meters In our office the customers will receive a ticket to collect the car from the subterranean car park floor 1 situated in front of our GOLDCAR office Avenida de la Estaci n Please take into account that the customers will have to go to the control post to show the ticket before taking the car out of the car park How to return the vehicle The customers have to park the car in one of the available car park spaces in the subterranean car park floor 1 situated in front of our GOLDCAR office Avenida de la Estaci n and hand the car key and the car park ticket they get at the car park in to our office If the office is closed drop off out of hours The customers have to leave the key and the car park ticket in the key box with Goldcar signs situated next to the car park spaces MAP auam gf 3 gt eal gs a Alacant Terminal A g c Cactus Y ou Cantina Av Salama i Restaurante Burger King Av Ma ECM Q GPS Coordinates lat 38 345 y long 0 494 These Goldcar offices will close at 20 00 on Christmas Eve No reservations with pick up times after 20 00 will be accepted These Goldcar airport offices will close at 22 00 at New Year s Eve No reservations with pick up times after 22 00 will be accepted 12 Goldcar rental Specific details on all car groups can be found on the price list In the case a customer would prefer a diesel vehic
15. nd we cover also the following FREE 24 hours Telephone Roadside Assistance Wheels Tires Hubcaps Locks Windows Side and Rear view Mirrors Undercarriage Motor Towing service after accident Taxi transporta tion Clutch Battery Locks Copy of the key and delivery of the key to closest Goldcar office Damage to oil sump Catalytic convertor Radiator and Exempt of 500 deposit for replace ment vehicle in case of accident or breakdown and the Repair Period Please check the spread sheet attached for more information If the customer declines this insurance he will be liable for damages caused to Windows Tires and Wheels Towing costs or any other expenses are not covered under this insurance Hubcaps Taxi transportation Locks Replacement keys Copy of the key and delivery of the key to the closest Goldcar office Damage to oil sump Catalytic convertor Radiator 500 de posit if a replacement vehicle is needed Repair Period Battery Motor Clutch Undercarriage and Interior of the car Rear view and side mirrors will also not be covered under this insur ance The CDW is not covered by this insurance Le Traffic fines sanctions and judicial costs related to traffic violations or law and tolls All costs derived from the use of the incorrect and or lack of petrol Goldcar is not to be held liable for items stolen forgotten or lost inside the vehicle It is recommended having these items covered through personal t
16. ravel insurance The loss of the vehicle documents Lo If customers load the car with more than the stated capacity or vehicles are taken off road unpaved roads It is not permitted to remove the vehicles seats If the driver is found to be under the influence of alcohol or drugs and or found using their cellular phone at the time of the accident 8 Goldcar rental NEGLIGENCES The use not permitted includes and is not limited to the following cases mentioned by way of example Pushing or towing another vehicle Driving in areas not suited to public transport such as beaches race tracks forestry roads back roads etc Driving on dirt roads and very poorly paved roads that could cause damage to the un derside of the vehicle Driving the vehicle in restricted areas and more specifically on airport roads and other roads for aeronautical and or military use Negligent behaviour when the vehicle s indicators show an alert that customers state are known to them when they sign the agreement Transport of goods or animals and in particular substances that are hazardous in flammable and or poisonous for the vehicle and its occupants The transport of individuals or goods for which the customers receive direct or indirect payment Sub leasing the vehicle Using the vehicle for unlawful activities Transporting a number of passengers and amount of luggage not authorised for the ve hicle conce
17. rned Manipulation of the speedometer Customers must report any malfunction of the speedometer to Goldcar immediately Transport of luggage or any other item on the vehicle s roof even when an adequate luggage rack is used for the purpose Damage to the vehicle caused by leaving tempting items in plain sight inside the vehi cle Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use Driving the vehicle when tired not feeling well and under the influence of alcohol medi cine or drugs Reckless driving Using the vehicle to give driving lessons under any circumstance and or to teach special driving techniques Driving against the traffic regulations The vehicle is driven by a person who is not authorised to do so in the agreement as ei ther a customer and or a supplementary driver 9 Goldcar rental Driving a hired vehicle beyond the borders of continental Spain and vehicles hired in the Balearic or Canary Islands that are not allowed to leave the island where they were hired unless they have express written permission to do so and the relevant extra insur ance has been taken out Continued use of the vehicle after the rental period has ended In all these offices it will not be possible to reserve last minute bookings for the same day af ter 22 00 and until the office is open in the morning again Please take into account that this is only applicable
18. the agreed upon drop off location as well as the corresponding daily rental charges and 35 daily penalization fee TELEPHONE ASSISTANCE SOS Telephone assistance is free for every customer on weekdays between 09 00 and 18 30 There will be a service charge that will not exceed 30 for contacting Road side Assistance S O S outside of these hours unless the customer has selected the op tional Relax Insurance Package Please see the Optional Insurance section for more information SUBSTITUITION VEHICLE In the cases of an accident or Vehicle breakdown a 500 deposit will be necessary for the collection of a substitution vehicle The deposit will not be necessary for any customers whom have contracted the optional Relax Insurance Package EXPRESS PRIORITY CHECK IN SERVICE The customers who purchase this service will have the advantage of not having to wait to pick up the car We will have a priority check in desk for immediate pick up The cost of this service is between 18 and 45 in high season VAT included per booking Please take into account that this special service is limited to a certain number of bookings per hour in each location Once we have reached our limit of bookings requesting this service 8 pick ups per hour and location it will not be possible to make any more bookings with Priority Check in Express service This means that the bookings will not be rejected These bookings will be confirmed but
19. to last minute bookings you can still send bookings after 22 00 for other dates We will only deliver Goldcar rental vehicles to customers at our offices In no case will we make the delivery of our vehicles to any locations other than one of our offic es IMPORTANT Please send all last minute bookings within 24 hours of pick up with pick ups at our downtown and off airport offices directly to the pick up office SEVILLA TRAIN STATION OFFICE located outside the train station DIRECCION Avda De Kansas City s n esquina con C J ose Laguillo 41007 Sevilla TEL 965233105 FAX 954536218 E MAIL svt goldcar com Hours of Operation Monday Sunday 06 00 to 23 59 Train details are essential COLLECTION OR DROP OFF AFTER 23 59 OR BEFORE 06 00 ARE NOT POSSIBLE How to find the office Please go up one level from the train platform on the left side Afterwards leave the train sta tion through the exit D Go down the steps and you will find our GOLDCAR office in the car park corner Avda Kansas City amp Jos Laguillo How to return the vehicle Please follow the indications to Santa J usta station Enter the Avda Kansas City car park which is located opposite the Station Please park the car in one of the available car park spaces in front of our GOLDCAR office and hand in the key in to our office 10 Goldcar rental MAP Sevilla Santa Juste o LC SF GPS Coordinates lat 37 40 y long 5 9611 MAL
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