Home

Userguide - ProVu Communications

1. STATUS SYSTEM CONTACTS SERVICING Local Directory Blacklist Local Directory ny Select all O Sort By Last Name Total 21 First Name Last Name Ringer Tone Work Mobile Other Account o Angela Martin oO 7325550118 1 Bronwyn McDonald 0 2325550140 1 Edit Charlie Johnson 0 5550198 1 o Dale Appleton 0 6045550135 1 oO David Carter 3 2325550194 2325550177 2 Edit o Davis Swerdlow 0 2325550172 1 O Elkhart Taxi o 6045550155 1 o Graham Ball oO 2325550176 1 Edit Kathryn Dolphy 0 6045550195 1 o Linda Miller 0 6045550117 2 o Lydia Braithwaite 0 2325550157 1 Edit o Martin Meyers o 2325550122 1 oOo Mary Williams 0 6045550145 6045550146 1 O Richard Serling 0 6045550141 7875550181 2 Edit o Robert Brown v3 6045550105 2 O Sandro Voss o 2325550149 1 o Stefan Wheeler 0 2325550161 T Edit O Susan Ballance 0 6045550170 1 o Terry Ng 0 2325550187 1 m Ursula Baldwin oO 6045550166 1 Edit First 1 Import Local Directory No File Chosen Export Local Directory WebUl Directory continued Local Directory View the next page of entries Delete Selected Entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Delete all Directory entries To add a new directory entry 1 Click Add New Entry The Create Local Directory Entry page appears status SYSTEM CONTACT SERVICING Local Directory Blacklist Cre
2. 62 Display ian 63 AUGIO 2s poestadiaeshvnattesteitienioetaieneest 64 Configuring the programmable keys 67 WebUI Using the WebUI eee 68 SALUS srren inaen eiA 70 Call Settings oe eeeeeeeeeeeeenees 71 User Preferences 2 00c0e 73 Programmable KeyS ccceeees 75 Directory ip c0fcccnctteeeseceseaeedecdaneseseecnees 78 Speed Dial cececeeeeeeeeeetee 81 Troubleshooting General ISSUE Seanina 82 Specifications Electrical and environmental Specificato NSn annas 83 Soft Keys Index of soft keys 84 Special Characters Entering special characters 85 Maintenance Taking care of your telephone 86 GPL License Information GPL code requests cceeee 87 Introduction This user s manual contains detailed instructions for using your VSP735A deskset Please read this user s manual before using your telephone Deskset features The VTech VSP735A deskset is full featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on premise SIP PBXs Once you have ordered and configured your PBX service the deskset enables you to make and receive calls as you would with any other business phone The deskset provides calling features such as hold transfer conferencing speakerphone quick dial numbers and one touch voicemail access There are two ports known as the Ethernet port and PC port at the back of the des
3. Configuring the Phone Audio continued To use the Audio menu 1 When the phone is idle press The User Settings menu appears 2 Press W to highlight Audio and then press SELECT The Audio menu appears Audio 1 Ringer tone 2 Key tone 3 Audio mode Back Select To select different ringer tones for each line 1 From the Audio menu ensure that Ringer tone is highlighted and then press Select On the Ringer tone menu press W if necessary to highlight a line for which to select a ringer tone and then press Ringer tone kd LINE 1 LINE 2 LINE 3 gt LINE 4 LINE 5 Cancel Save On the selected line screen press lt or gt to select one of ten ringer tones The default is 1 Ringer tone samples play when selected After selecting the desired ringer tone press To exit without saving a new ringer tone press EE 65 Configuring the Phone Audio continued To set the key tone 1 From the Audio menu press to highlight Key tone and then press SELECT The Key tone menu appears Key tone Key tone On Cancel Save 2 On the Key tone menu press lt or P to turn key tones on or off When off key presses are silent 3 Press To set the audio mode 1 From the Audio menu press W to highlight Audio mode and then press SELECT The Audio mode menu appears Audio mode 1 Speaker
4. Select 4 On the Product Info screen find Firmware Ver Product Info Serial No VK900001923 MAC 001224461388 Boot Version 1 X X Firmware Ver 1 X X V Series 1 xx xx 0 ENG Hardware Ver 1 59 Configuring the Phone You can configure the phone using one of two methods 1 The User Settings menu on the phone 2 The WebUI which you access using your Internet browser This section describes the User Settings menu For information about the WebUI see page 68 Using the User Settings menu To view the User Settings menu User settings kd 1 When the phone is idle press i 1 Preferences The User Settings menu appears 2 Display You can also view the User Settings by pressing 3 Audio the MENU key and then pressing 4 Programmable keys e V to highlight User Settings and then 5 DECT headset pressing SELECT e 3 User Settings on the dial pad The User Settings are 1 Preferences Language Date amp Time Clock time Clock date Time zone NTP server Set manually Restart phone 2 Display Contrast Level 1 7 Backlight ON Off Low Medium High Backlight idle Off Low Medium High Timeout 10 60 seconds 3 Audio Ringer tone Line 1 Line 2 Key tone On Off Audio mode Speaker Headset 4 Programmable keys Keys 1 to 32 5 DECT headset Register Deregister 60 Configuring the Phone Preferences Use the Preferences menu to set the language date
5. 22 Using the Phone 5 Press CANCEL to cancel an operation exit the menu display or return to the idle screen Main menu items 1 Features see page 41 3 User Settings see page 60 2 Status see page 59 4 Admin Settings available only to your system administrator Making calls You can make a call at any time by choosing an off hook method such as lifting the handset pressing a Line key or pressing HEADSET or SPEAKER and then dialing a number When the phone is in idle mode or has calls on hold you can make a call by pre dialing a phone number and then going off hook To go off hook and make a call 1 To use the default line lift the handset press HEADSET or press SPEAKER To use a specific line press a Line key You hear a dial tone 2 Use the key pad to enter the desired phone number 11 09pm 01 25 14 1 14 Line 1 232 555 Note that the dialing screen soft keys are programmable and may differ from what is shown here Cancel Backspc 123 Dial e Press if you enter an incorrect digit e Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 3 Press JEM or if the phone accepts the number as valid it dials the number after a short delay 11 09pm 01 25 14 1 1 Line 1 Calling If Hotline is enabled then the phone will automatically dial a pre programmed number after going off hook 2325550178 End 23
6. Phone Features Call history continued e Dialed calls all outgoing calls You can use this as a redial list To view the call history 1 Press the CALL HISTORY key or a When the phone is idle press Menu b If necessary press A or to highlight Features then press SELECT c Press A or F to highlight Call History then press SELECT The Call history menu appears Call history 1 All calls 2 Missed calls 3 Received calls 4 Dialed calls Back Del all View Press W to highlight the desired call history folder 3 Press to see call history entries in the highlighted folder The first entry appears All calls 1l4e Charlie Johnson 04 44pm 01 25 14 A David Carter 03 57pm 01 25 14 a Angela Martin 12 17pm 01 24 14 sA Delete Dial Edit Dial Save If the folder is empty the message No entries to display appears 4 Press W to view more entries The call history entry screen shows the time date name and number of the call the number of entries in the folder along with an icon indicating the type of call k Received call A Dialed call wA Missed call 51 Phone Features Call history continued The following soft keys are available when viewing a call history entry Returns DOGGE Deletes the Displays additional to the Call entry call information History list such as time and duration Dials the ehiaBelmm Displays the Saves the call entry predial screen inform
7. 2 Headset Back Select 2 On the Audio mode menu press to highlight the desired audio mode Speaker Headset or DECT Headset 3 Press SELECT When you press a Line key or the call is started or answered using the selected audio mode Lifting the handset takes priority in all instances 66 Configuring the programmable keys You can configure the Programmable Keys on the Deskset You can also configure these keys on the WebUI see Programmable Keys on page 75 To configure the programmable keys 1 Press MENU then select User Settings or press 3 The User Settings menu appears 2 Press W to highlight Programmable keys and then press SELECT The Programmable keys menu appears 3 Select the key to configure and then press ER Programmable keys Rey tne Key 2 Line Key 3 Line Key 4 Directory Key 5 Call History Key 6 Redial Key 7 Messages 4 Select a PFK type and then press SELECT Depending on the PFK type the screen may prompt you to configure additional settings For more details on PFK types see Programmable Keys on page 72 67 WebUI Using the WebUI Use an Internet browser to access the Web User Interface WebUI that resides on your deskset After you log on to the WebUI you can configure the following features Call Settings User Preferences Programmable Keys Speed Dial Local Directory Blacklist Call History User Password The WebUI also has a
8. 4 Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset marked by If the deskset is not using power from a PoE capable network router or switch connect a power adapter to the deskset power jack Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate Push the phone down until it clicks securely in place Y Bundle the Ethernet cable and power adapter cord neatly with twist ties Plug the Ethernet cable into the router your console is connected to and the power adapter into an electrical outlet not controlled by a wall switch if you are not using PoE 19 Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position follow the steps below 1 Ifthe Ethernet cable and power adapter cord are bundled untie them first 2 Push the phone up to remove it from wall Unplug the Ethernet cable from the router and the power adapter from the power outlet 3 See Installing the phone section above t 20 Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service The Idle screen indicates that you have no active or held calls vtech From the Idle screen you can press
9. To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the telephone base or handset other than specified access doors may expose 13 14 15 16 17 18 19 20 21 you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled onto the product C Ifthe product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operation instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation E Ifthe product has been dropped and the telephone base and or handset has been damaged F Ifthe product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstanc
10. Using the phone Making calls continued To make a call by pre dialing 1 Use the key pad to enter the desired phone number 11 09pm 01 25 14 Line 1 232555 Cancel Backspc 123 Dial e Press if you enter an incorrect digit e Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 2 Dial the number by Pressing EDA The phone will use the preferred audio mode speaker or headset until you lift the handset e Lifting the handset e Pressing the desired Line key e Pressing SPEAKER or HEADSET When the call is answered the active call screen appears 11 09pm 01 25 14 1 1 Line 1 On a call 0 01 25 Angela Martin 7325550118 End Hold Transfer Conf To end the call hang up or press If you are on speakerphone and the handset is on hook press SPEAKER to end your call To make a call using quick dial Press the desired quick dial programmable key or press and hold a dial pad key that matches the number of the desired speed dial entry For example to dial speed dial entry 4 press and hold 4 on the dial pad See Speed Dial on page 54 24 Using the Phone Answering calls To answer a Call Lift the handset or press SPEAKER or HEADSET 11 09pm 01 25 14 1 1 Line 1 Call from Angela Martin 7325950118 NISC MRCOG MERONICICN EIC e You can also press a flashing green Line key to answe
11. e to select another line When you Line 1 make a call the phone will use this line See Making calls on page 23 Note appears only if more than one 11 09pm 01 25 14 Line ORE DEO EAA Your system administrator can add SIP account is registered to your phone a custom logo to the Idle screen The appearance of your idle screen eal to configure Call Forward settings may differ from that shown to view the directories See Using the local directory on page 47 G to view the User settings menu See Configuring the Phone on page 60 Idle mode screen icons In idle mode the following screen icons indicate your phone s current settings Call Forward All is on See To set Call forward on page 43 EJ The ringer is off CE Do Not Disturb is on See To set Do Not Disturb on page 43 E The Ethernet cable is unplugged or the network is down Active call screen icons During a call the following screen icons indicate the call s status Audio is coming through a headset after the HEADSET key was pressed a The call is being handled by the Cordless Handset optional accessory The speakerphone is active 4 2 Callcounter more than one call is active counter more than Call counter more than one call is active s s sidY call is active Ea More than one call is active Press W or A to view another call Using the Phone Programmable feature
12. 255 0 0 Link Status Connected Gateway 10 88 3 149 Primary DNS 10 88 162 31 Secondary DNS 10 88 162 10 Cordless Status Network Time Settings Headset Handset us pool ntp org Not Registered Registered 70 WebUI Call Settings To view the call settings click SYSTEM in the WebUI header and then click Call Settings in the sidebar You can configure call settings for each account that is available to your phone Click Account 1 Account 2 and so on to select the call settings page for the desired account Call Settings include Do Not Disturb and Call Forward settings You can also set Do Not Disturb and Call Forward using the desket See Using the Call menu on page 42 When you have finished changing settings on this page click Save to save them STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 SYSTEM CALL SETTINGS 1 Account 2 Account 3 General Call Settings Account 4 REE Anonymous Call Reject Enable Anonymous Call User Preferences Programmable Keys Do Not Disturb Speed Dial Enable DND Incoming calls Show M Call Forward Enable Call Forward Always Target number Enable Call Forward Busy Target number Enable Call Forward No Answer Target number Delay 6 rings v General Call Settings Description Anonymous Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove
13. 4 off Line 5 off Cancel EZ When the desired line is highlighted press lt or gt to turn Do Not Disturb On or Off Press When Do Not Disturb for your default line is on DND appears on the idle screen To set Call forward 1 2 From the Call menu press WV to highlight Call forward Press SELECT The Call forward menu appears Call forward LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 Back Select Highlight the line for which you want to configure call forward settings and then press SELECT 43 Phone Features Using the Call menu continued 4 11 On the next screen press W to highlight the desired option e Call forward always e Call forward busy e Call forward no ans LINE 1 Call forward always Call forward busy Call forward no ans Back Select Press SELECT On the next screen press lt or gt to turn call forwarding On or Off LINE 1 Always off kld Number Cancel EZ Press V Enter the number to which you would like to forward calls If you selected Call forward no ans earlier Press V If you selected Call forward no ans earlier Press lt or gt to set the No answer delay between 1 to 10 rings Press When Call forward for your default line is on FWD appears on the idle screen Note Your system administrator can also configure programmable keys to turn Call forward always Call forward busy
14. Putting a call on hold this way can be useful if you want to hand off the call to someone else or if you want to pick up the held call at another deskset e You can also put a call on private hold which means that other users cannot see that the call is on hold Their Line key LEDs continue to show a steady orange indicating that the call is active This is useful if you plan to resume the held call on the same deskset 36 Using the Phone Putting a shared line call on hold continued When you transfer a call or start a conference call the other call is put on private hold automatically During the transfer or conference setup process no other desksets can retrieve the call on hold As well when you are on a call and you answer 11 09pm 01 25 14 T another incoming call or retrieve another call Tine on hold your first call is put on private hold Was automatically Private hold 0 01 30 To put a call on private hold manually Angela Martin e Press and hold the HOLD key for 2 seconds 7325550118 End New Resume Transfer Barging in When you have a shared line it may be possible to barge in that is join a call in progress at another deskset that uses that shared line The result of barging in is that you create a bridged call between you and the people whose call you joined You and the others can then converse Note that any other shared line user can barge in on the call as well No
15. Services POTS 3 Read and understand all instructions Follow all warnings and instructions marked on the product 5 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 6 Do not use this product near water such as near a bath tub wash bowl kitchen sink laundry tub or swimming pool or in a wet basement or shower 7 Do not place this product on an unstable table shelf stand or other unstable surfaces 8 Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided 9 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supplied at the premises consult your dealer or local power company 10 Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on 11 Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product 12
16. and time formats and restart the phone To use the Preferences menu 1 When the phone is idle press z The User Settings menu appears User settings 2 Display 3 Audio 4 Programmable keys 5 DECT headset Back Select 2 On the User Settings menu ensure that Preferences is highlighted and then press SELECT The Preferences menu appears Preferences 1 Language 2 Date amp Time 3 Restart phone 3 Press A or W to highlight the desired option and then press SELECT The available options are e Language e Date amp Time e Restart phone Setting the language 1 From the Preferences menu press A or to highlight Language and then press SELECT The Language menu appears 61 Configuring the Phone Setting the language continued Language 1 English US 2 English GB 3 Spanish 4 French 5 German 6 Italian Back Select 2 Press A or W to highlight the desired language 3 Press SELECT Setting the date and time 1 From the Preferences menu press W to highlight Date amp Time and then press SELECT The Date amp Time menu appears Date amp Time Clock Time 12am pm 4 Clock date MM DD YY Time Zone DST Enabled NTP server Enabled Set manually Cancel Save To set the time format 1 From the Date amp Time menu ensure that Clock Time is highlighted 2 Press lt or gt to select a 12 hour clock 12am p
17. hold you may see the message Held by far end This message depends on compatibility between phones and PBX types and may not always appear You can press to end the call 11 09pm 01 25 14 1 Line 1 Held by farend 0 01 30 Angela Martin 7325550118 End 26 Using the Phone Managing calls with FLASH The FLASH key can be used to make or answer an additional call when already on a call e During a call press FLASH to make a new call Your current call will be put on hold 11 09pm 01 25 14 11 11 09pm 01 25 14 212 Line 1 Line 1 On a call 0 01 25 gt Angela Martin 7325550118 Cire ECS Es Dial During a call press FLASH to answer an incoming call Your current call will be put on hold 11 09pm 01 25 14 212 11 09pm 01 25 14 212 Line 1 Line 1 Call from On a call 0 00 17 gt Mark Lee Mark Lee 5551231234 5551231234 Nee Eo Ge EON e During a call press FLASH to retrieve a held call Your current call will be put on hold 11 09pm 01 25 14 212 11 09pm 01 25 14 1 24 Line 1 Line 1 On a call 0 00 17 On a call 0 01 25 gt Mark Lee Angela Martin 5551231234 7325550118 End DE a Bet Note The FLASH key will not function if you are managing three or more calls 27 Using the Phone Forwarding calls You can forward an incoming call to another number either by entering the number yourself or by selecting a number from the directory redial list o
18. key to access the Message menu You can then press the key to view the Message menu Do Not Disturb Configures the key to turn Do Not Disturb on or off The key is lit orange when DND is on Call Forward All Configures the key to turn Call Forward All on or off In the Account column select the account for which Call Forward All will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Call Forward No Answer Configures the key to turn Call Forward No Answer on or off In the Account column select the account for which Call Forward No Answer will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Call Forward Busy Configures the key to turn Call Forward Busy on or off In the Account column select the account for which Call Forward Busy will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Quick Dial Configures the key to dial a number on the selected line After selecting Quick Dial enter the number to be dialed in the Value column In the Account column select the account on which the number will be dialed out BLF Busy Lamp Field Configures the key to monitor another extension In the Value column enter the URI of the extension you want to monitor with this key For example 2325552001 sipservice com ACD Automatic Call Configures the key to display the A
19. turn call waiting alerts on Yes or off No 4 Press When Show alert is on and you are on a call incoming calls are displayed on the screen When Show alert is off incoming calls are rejected and no notification appears on the screen See also Call Waiting Settings on page 74 46 Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory Once directory entries are saved you can dial them directly from the directory You can also search directory entries by first or last name When adding an entry you can enter numbers for work mobile and other You can also select a ringtone for that contact Later you can edit entries if their contact information changes To view the local directory 1 Press the DIRECTORY key or a Press MENU b With Features highlighted press SELECT c Press to highlight Directory and then press SELECT The Directory menu appears listing all your available directories and the blacklist Any directories other than Local and Blacklist are server based and will vary with your installation You can edit the Local directory and the Blacklist Directory 1 Local 2 Blacklist Back Select 2 With Local highlighted press SELECT The Local directory appears showing the first entry sorted alphabetically by first name Local 1 55 1 Angela Martin Work 7325550118 2 Bronwyn McDon
20. your own caller ID information Do Not Disturb Settings Setting Description Range Default Enable DND Turns Do Not Disturb on or off Disabled Disturb is on Incoming Calls Selects whether the phone displays Show Reject Reject incoming call information while Do Not 71 Call Settings continued Call Forward Settings Setting Description S Enable Call Forward Select to enable call forwarding for all calls on that account Always Target Number Enter a number to which all calls will be forwarded Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account Target Number Enter a number to which calls will be forwarded when the line is busy Enable Call Forward Select to enable call forwarding for unanswered calls on that No Answer account Target Number Enter a number to which unanswered calls will be forwarded Delay Select the number of rings before Range 1 to 10 rings unanswered calls are forwarded Default 6 rings 72 WebUl User Preferences On the User Preferences page you can configure some basic settings for your phone and set how your phone responds to calls After changing any settings on this page click Save to save them STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 2 General User Settings Account 2 Account 3 WebUI Language English v Account 4 Phone Language English bs Accoun
21. 25 Conference with gt Angela Martin 7325550118 End Hold ff Transfer Conf 2 Dial the second number for the other party you want to join your conference You can also use a number from a list such as the Directory or Call History 3 When the second call is established press The conference begins and the conference screen appears 11 09pm 01 25 14 2 2 11 09pm 01 25 14 1 1 Line 1 Line 1 On a call 0 00 15 Conference 0 01 20 gt 7325550118 2325550033 2325550033 End Split Conf End Hold Split Bridge To cancel the conference setup press e on the conference setup screen The active call screen reappears when the second call is established You will hang up on the second call and return to your first call Sig when the second call is established You will remain on the second call and your first call remains on hold When you have an active call and a held call you can also create a conference with the held call 33 Using the Phone Making a conference call continued To create a conference with a held call 1 During a call press lt or P to view the next set of soft keys 2 Press The call is automatically put on hold and a Conf with target screen showing all calls on hold appears 3 Highlight the desired call and press You can now talk to the caller you selected 11 09pm 01 25 14 1 24 Conf with target Line 1 Charlie Johnson 212 On
22. AND NETWORK CABLE FROM THE WALL then pull the unit out by the unplugged cords 86 GPL License Information GPL code requests Portions of the software associated with this product are open source and fall within the scope of the GNU General Public License GPL Accordingly those portions of code are available to the public consistent with the requirements of the GPL in either source code format or object code format depending upon the nature of the code at issue If you would like to exercise your right to receive the available code please send a cashier s check payable to VTech Communications Inc in the amount of 15 00 U S to VTech Communications Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VSP735A GPL code request along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no responsibility to you whatsoever concerning the code including without l
23. CD State menu In the Distribution Account column select the account that is subscribed to the ACD service 76 WebuUI Programmable keys continued Multicast Page Park Call Retrieve Park Call In Call DTMF Configures the key to call one or a group of phones Pressing the key dials the Paging feature access code Your System Administrator must configure the feature access code for Paging Configures the key to make outgoing multicast pages In the Value column enter a valid Paging Zone ID ranging from 1 to 10 Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server To use multicast paging your System Administrator must first set up paging zones on the WebuUI Enables you to park a call Pressing the key dials the Call Park feature access code FAC Your System Administrator must configure the feature access code and any other settings for Call Park Enables you to retrieve a parked call Pressing the key dials the Parked Call Retrieval feature access code FAC Your System Administrator must configure the feature access code and any other settings for Retrieve Park Call Configures the key to dial a string of numbers while you are on a call For example pressing the key might dial a conference access code After selecting In Call DTMF enter the number to be dialed in the Value column Call Return Configure
24. Empty gt 5 lt Empty gt 6 lt Empty gt Back Add Back Backspc ABC Save A blank speed dial entry appears Use the dial pad keys to enter the name and number e Press to switch between entering numbers lower case letters and upper case letters e When you start entering characters the soft key changes to Press to delete incorrect characters e After completing a line press V to move to the next line Press W and then press lt or P to select the line you want to use for this speed dial entry When you have entered the desired information press 54 Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP735A deskset When a deskset has a cordless accessory the deskset and headset are all part of the same extension and only one device can be used at a time Note The headset must be in the charger otherwise registration cannot proceed To register the cordless headset 1 When the phone is idle press MENU 2 Press W to highlight User Settings and then press SELECT 3 Press W to highlight DECT headset and then press SELECT The DECT headset menu appears DECT headset 1 Register 2 Deregister Back Select 4 Lift the cordless headset out of its charging base and then place it back in the charger 5 With Register highlighted press SELECT on the deskset Registering appears while the deskset searche
25. P server or do not manually assign static IPs you will not be able to access the WebUI and or enable automatic time updates from an NTP server A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates If necessary the system administrator can also download upgrade files and use the WebUI to update the deskset firmware and or configuration settings manually 14 Deskset Installation Location Avoid placing the deskset too close to Communication devices such as television sets DVD players or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of a washing machine or work bench Cordless Headset optional VSP735A IP Phone Computer connected through PC port Router LAN Switch Required if sufficient router Ss ports are not available Hosted IP PBX 15 Deskset Installation Connecting the phone Plug the other end of the Ethernet cable into the router connecting to your console Router To electrical outlet if not using PoE Route the Ethernet cable and power cord through these slots Plug the small end of the phone power adapter into the p
26. Power over Ethernet PoE Class 3 If you are not using PoE install the phone near a power outlet not controlled by a wall switch The phone can be placed on a flat surface or vertically mounted on the wall For customer service or product information please contact your distributor or dealer Network requirements A switched network topology is recommended for your LAN The office LAN infrastructure should use Cat 5 Cat 5e cable The LAN connections to the deskset s should all be wired However wireless connections to other devices such as laptops in your office will not impede performance All desksets must reside on a single subnet A Dynamic Host Configuration Protocol DHCP server is recommended and must be on the same subnet as the desksets so that IP addresses can be auto assigned In most cases your network router will have a DHCP server By default the deskset has DHCP enabled for automatic IP address assignment Note Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network You should log in to your server to confirm that the IP range is sufficient If no DHCP server is present you can assign static IPs to desksets You can assign a static IP address using the deskset menus From the deskset Main Menu go to Admin settings gt Network setting gt Set static IP See the Administrator and Provisioning Guide for more information If you do not have a DHC
27. Speed Dial ney L Default Key 6 Default Key 7 Default Key 8 Default Key 9 Default Key 0 E Default To enter speed dial numbers 1 Inthe Name column enter a speed dial label for the desired key 2 In the Value column enter a phone number for the desired key 3 In the Account column select the account that this speed dial number will use 4 Click Save 81 Troubleshooting If you have difficulty with your telephone please try the suggestions below For customer service please contact your distributor or dealer General issues Screen is blank e Ensure power is connected If powered by an AC adapter check that adapter is plugged into a wall socket and the Deskset power jack If powered by PoE ensure that the network switch is providing power through the correct ports The DECT headset doesn t register Registration failed appears on the screen e Deregister the headset from the deskset to which it had been registered e Remove and replace the headset in its charger before pressing Register Pages are not received Your phone can be configured to answer a page automatically See your system administrator if your phone doesn t answer a page automatically Calls are answered on the headset rather than the speakerphone after press a Line key or Answer to answer a call e Change the audio mode from Headset to Speaker See To set the audio mode on page 66 Incoming calls do not
28. Status page where you can view network status and general information about your phone To access the WebUI 1 Ensure that your computer is connected to the same network as your deskset Your computer may already be connected to the network through the PC port on the back of your deskset Find the IP address of your phone a When the phone is idle press MENU b Press W to highlight Status and then press SELECT The Status menu appears Status 1 Network 2 Line 3 Product Info 4 Cordless Accessories Back Select c On the Status menu ensure that Network is highlighted and then press SELECT The Network screen appears 68 WebuUI Using the WebUI continued Network IP DHCP Subnet Mask Gateway DNS 1 DNS 2 SNTP 10 88 51 133 Enable 255 255 0 0 10 88 3 120 10 88 126 31 10 88 126 10 us pool ntp org d On the Network screen note the IP Address 3 On your computer open an Internet browser Depending on your browser some of the pages presented here may look different and have different controls 4 Type the phone IP address in the browser address bar and press ENTER on your computer keyboard A Login page appears hitp 10 88 51 133 Under User Name enter user 6 Under Password enter user or your own password if you have created one You can create or change a password after you log on 7 Click Log In The WebUI appears Click topi
29. a call 0 01 25 casa gt Angela Martin 7325550118 Back Select 4 Press The conference begins and the conference screen appears 11 09pm 01 25 14 2 2 11 09pm 01 25 14 1 Line 1 Line 1 On a call 0 00 15 Conference 0 01 20 gt Charlie Johnson 7325550118 2325550033 2325550033 End Split Conf End Hold Split Bridge To end a conference call Press one of the following soft keys EILE which hangs up on both calls which puts both calls on hold The screen shows information for the second call which joins both calls and returns your phone to idle mode Setting up a Network Conference A Network Conference is hosted by your service provider and allows multiple parties to join a conference A Network Conference works in a similar way to the regular conference described above except that the and functions will not be available In addition the soft keys and or will appear during a conference allowing you to add more parties to the ongoing conference call 34 Using the Phone Retrieving messages The phone alerts you when you have a new message The Message Waiting indicator also illuminates whenever you have new messages 11 09pm 01 25 14 lt A gt On the New Message alert screen you can press LINE 3 vtech Line 1 New message Message LINE 1 LINE 2 to return to the Idle screen LINE 4 to access your messages The LINE 5 Message menu appears The Message menu
30. al characters you can enter with Bu ue the dial pad see page 85 wB w9 MUTE oO a During a call press to prevent ES o HEADSET a Deng nate When a headset is connected VOLUME to the deskset press to make During a call press to adjust answer or hang up a call the listening volume e During message playback press to adjust the playback volume e When the phone is idle press to adjust the ringer volume TRANSFER FLASH Press to transfer a call During a call press to answer to an extension an incoming call when FLASH TRANSFER CONFERENCE receive a call wailing alert Press to add another extension HOLD CONFERENCE PAT HOLD or outside line to an existing call Press to put a call on hold n REDIAL Press to view list of dialed calls DND Press to turn Do Not OSRE SPEAKER Disturb on or off Press to turn the speakerphone on or off Rear panel connection ports Ethernet LAN port Power adapter jack PC port Reserved for future use Do not connect to other equipment 12 Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys The key assignments on your phone may be different Some keys may be programmed as Quick Dial keys for example Ask your system administrator about your phone s programmable key configuration Key Number Setting can assign more than one Line 1 you might be able to e eee or keys 3 and 4 Consult you
31. ald Work 3 Charlie Johnson Work 2325550198 Back ff LastNme Type Dial 3 Press A or F to view other entries 47 Phone Features Using the local directory continued The following soft keys are available when viewing a directory entry Returns to EGAM Sorts the list Displays the Directory menu by last name contact s other from the top of numbers Work the list Mobile Other Dials the entry i Allows you to Serie Allows you to change the search the list entry alphabetically by first or last name Allows you to DOGCES Deletes the a EIIE Deletes all entries add anew enty oo entry To call a contact 1 Press A or Y or to view the desired directory entry 2 To view other numbers for the entry press 3 When the desired number appears press EDAN Note If you view a directory entry when you have already entered a in dial mode an soft key appears instead of DE Press to add the entry s number onto the existing digits You can use this feature when making a call forwarding a call transferring a call and setting up a conference call To add a directory entry 1 When viewing a directory entry press lt or until the soft key appears 2 Press A blank directory entry appears 3 Use the dial pad keys to enter the first name last name and contact numbers e Press to switch between entering upper case letters lower case letters and numbers e Press to delete incorrect ch
32. alls continued 3 Dial the number to which you want to transfer the call You can also use a number from a list such as the Directory or Call History 4 Press BANSA or wait for the phone to automatically dial once it recognizes a valid number The Call transferred screen appears and your phone returns to idle mode If the blind transfer fails then the transferred call will ring your phone back To transfer a call to a held call 1 During a call press lt or P to view the next set of soft keys 2 Press The call is automatically put on hold and a list of held calls appears 11 09pm 01 25 14 1124 Transfer to Line 1 Charlie Johnson 2 2 On a call 0 01 25 gt cl Ss Angela Martin 7325550118 i Back Blind Select 3 On the Transfer to target screen press to talk to the held call and then press to transfer the first call E and then press to transfer the first call to the held call immediately The Call transferred screen appears and your phone returns to idle mode 11 09pm 01 25 14 2 2 Line 1 E Call transferred 32 Using the Phone Making a conference call You can hold a conference call between yourself and two other callers To make a conference call 1 During a call press The call is automatically put on hold and the conference setup screen appears 11 09pm 01 25 14 1 1 11 09pm 01 25 14 2 2 Line 1 Line 1 On a call 0 01
33. and Call forward no answer on or off 44 Phone Features Using the Call menu continued To block anonymous callers 1 From the Call menu press WV to highlight Block anonymous 2 Press SELECT The Block anonymous menu appears Block anonymous kd Line 1 off d Line 2 off Line 3 off Line 4 off Line 5 off Cancel EZ 3 Highlight the desired line and then press lt or gt to turn anonymous call blocking On or Off for that line 4 Press To dial as an anonymous caller 1 From the Call menu press to highlight Dial as anonymous 2 Press SELECT The Dial as anonymous menu appears Dial as anonymous inet or Line 2 Off Line 3 Off Line 4 Off Line 5 Off Cancel EZ 3 Highlight the desired line and then press lt or to turn anonymous call dialing On or Off for that line 4 Press 45 Phone Features Using the Call menu continued To enable missed call alerts 1 From the Call menu press W to highlight Missed call alert 2 Press SELECT The Missed call alert menu appears Missed call alert Show alert Yes d Cancel Save 3 Press lt or gt to turn missed call alerts on Yes or off No 4 Press To enable call waiting alerts 1 From the Call menu press W to highlight Call waiting 2 Press SELECT The Call waiting menu appears Call waiting Show alert Yes Cancel Save 3 Press lt or P to
34. appears 11 09pm 01 25 14 1 1 11 09pm 01 25 14 2 2 Line 1 Line 1 On a call 0 01 25 Transfer to gt Angela Martin 7325550118 End Hold Transfer Conf Cancel 123 Blind 2 Dial the number to which you want to transfer the call You can also use a number from a list such as the Directory or Call History 3 When the second caller answers you can talk to the caller to notify them of the transfer and then press to transfer the call 11 09pm 01 25 14 2 2 Line 1 On a call 0 00 15 2325550033 End Split Transf 30 Using the Phone Transferring calls continued The Call transferred screen appears and your phone returns to idle mode 11 09pm 01 25 14 2 2 Line 1 E N N1 Call transferred To cancel the transfer press on the transfer setup screen The active call screen reappears when the second call is active You will hang up on the second call when the second call is active You will stay connected to the second call Your first call remains on hold To transfer a call blind 1 During a call press The call is automatically put on hold and the transfer setup screen appears 11 09pm 01 25 14 1 1 11 09pm 01 25 14 2 2 Line 1 Line 1 On a call 0 01 25 gt Transfer to Angela Martin 7325550118 Cancel 123 Blind 2 Press i 11 09pm 01 25 14 2 2 Line 1 Blind transfer to 123 31 Using the Phone Transferring c
35. aracters e After completing a line press V to move to the next line 4 When you have entered the desired information and selected the ringtone you want to use for this contact press To edit a directory entry 1 When viewing the desired directory entry press lt or P until the soft key appears 2 Press The directory entry edit screen appears 48 Phone Features Using the local directory continued 3 Use the dial pad keys to change the first name last name and contact numbers as desired You can edit the name and numbers and change the ringtone Press to switch between entering upper case letters lower case letters and numbers Press to delete incorrect characters After completing a line press W to move to the next line 4 Press To search directory entries 1 From the Directories screen or from a directory entry press The Local directory search screen appears Local By First name kld Search Cancel Search 2 To filter your search by first name or last name press lt or P 3 Press V to move to the Search field Local By First name Cancel Backspc ABC Search 4 Press a dial pad key to enter a letter for your first name or last name search Press 2 once for A or three times for C for example 5 Press The deskset searches for the first name or last name beginning with the letter you entered 49 Phone Features Using the local direc
36. ate Local Directory Entry Call History First Name Last Name Ringer Tone Ato Account Defaut Account Work Number Mobile Number Other Number 2 Enter the required information At minimum a first and last name are required Enter the appropriate names in these fields n a n a Ringer Tone Sets a unique ringer tone for calls from this Auto Auto directory entry Tone 1 10 Account Sets the account used when you dial this Default Default directory entry Account Account Account 1 Account 5 Work Number _ Enter the appropriate numbers in these Mobile Number fields Other Number 79 WebUI Directory continued 3 Click Save To edit a directory entry 1 Click Edit for the entry you want to edit The Edit Local Directory Entry page appears STATUS SYSTEM CONTACTS SERVICING Edit Local Directory Entry First Name John Last Name Smith Ringer Tone Auto Account Default Account Work Number 55512312 34 Mobile Number 5558729863 Other Number 5556126549 2 Edit or add the desired information 3 Click Save Import Local Directory You can import an existing local directory file Importing a directory file replaces all your previous local directory entries After importing a directory file you can add edit or delete entries as desired Note Directory files are xml files containing contacts and contact information For more information about creating or editi
37. ation to the so you can edit local directory the number before dialing To call a call history entry 1 While viewing the desired entry press JEM The phone dials the number immediately Press The predial screen appears allowing you to edit the number before pressing Note If you view a call history entry when you have already entered ic in dial mode an soft key appears instead of DE Press to add the entry s number onto the existing digits You can use this feature when making a call forwarding a call transferring a call and setting up a conference call To add a call history entry to the directory 1 While viewing the desired entry press lt or gt All calls 114 until the soft key appears Charlie Johnson p 04 44pm 01 25 14 ress David Carter 3 On the Save to menu select the location to 03 57pm 01 25 14 w which you want to save the entry Angela Martin 12 17pm 01 24 14 v e To save the entry to your directory highlight Local and then press Save to 1 Local 2 Blacklist Back Select 52 Phone Features Call history continued e To save the entry to your blacklist highlight Blacklist and then press 4 The directory add edit screen appears The deskset automatically fills in the 2 name and number if available Last name Work 2325551234 Mobile Home Ringer Auto Line Default Cancel Backspc ABC Save e If necessary edit
38. cs from the navigation bar at the top of the page and then click the desired setting on the left side of the WebUI to see the page for that setting You view and change settings in two different types of fields drop down lists and entry fields into which you type information For your security the WebUI times out after 10 minutes so if it is idle for that time you must log on again The remaining procedures in this section assume that you have already logged on to the WebUI 69 WebuUI Status The Status page shows e General information about your phone including model MAC address and firmware version e Account Status information about your SIP account registration e Network information regarding your phone s network address and network connection e Cordless Status indicating whether a cordless headset is registered to the deskset The Status page has no settings that you can change You may need some of the status information for troubleshooting purposes STATUS SYSTEM CONTACTS SERVICING System Status General Model VSP735 Serial Number UK900001923 MAC Address 00 12 2A 46 15 88 Boot Version 1 04 Firmware Version 1 0 5A V Series Hardware Version 1 23 20 0 ENG EMC Version Account Status Account 1 Registered Account 2 Registered Account 3 Registered Account 4 Not Registered Account 5 Not Registered Network LAN Port IP Address 10 88 51 189 IP type DHCP Subnet Mask 255
39. displays the mailboxes you can access from your phone If your phone has more than one line you may be able to access multiple mailboxes Press A or W to highlight the desired mailbox and press SELECT to access messages in that mailbox When there is no New Message alert screen you can access the Messages menu using the deskset menu To view the Messages menu 1 When the phone is idle press Menu 2 With Features highlighted press SELECT 3 Press W to highlight Message and then press SELECT The Message menu appears Features x 1 Call 2 Directory 3 Call history 5 Speed dial Back Select Message kd gt LINE 5 Back Select 4 On the Message menu highlight the desired line and then press SELECT 35 Using the Phone Using a shared line Your phone may be configured to have one or more shared lines This means that a group of phones including yours can make and receive calls on the same line The shared line can have more than one programmable key assigned to it Ask your system administrator for the configuration that applies to your deskset Incoming calls on a shared line will ring every deskset that shares that line When someone answers the call the other desksets stop ringing and return to idle mode In contrast calls on a private line will ring only your deskset Incoming calls on a shared line look identical to 14 09pm 01 25 14 1 private line calls e
40. eld BLF keys However BLF keys and LEDs represent activity on an individual deskset not on a line Keys configured for BLF allow you to monitor call activity for the extension only You can use the BLF key as a quick dial key to call the extension and intercept ringing calls Note Your system administrator sets up Busy Lamp Field keys Your key labels should identify the BLF keys and which extensions they monitor The BLF feature may not be available on your deskset For BLF LED states see Programmable feature key lights on page 22 To dial a monitored extension 1 Press the BLF key for that extension The monitored extension can be idle or have an active or held call Your deskset dials the extension using the first available line key When the other person answers your deskset indicates two active calls one active call on the line key that you dialed out on and one active call on the BLF key of the monitored extension you called To answer a call ringing at a monitored extension 1 Press the flashing orange BLF key for the desired extension Your deskset answers the call on the first available line key 38 Using the Phone Paging Your phone supports two types of paging server based paging and multicast paging An incoming page may interrupt any active calls you are on depending on how your system administrator has configured the paging function As well when you are on a call and you answer another
41. es a spark may be created when the adapter is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet and should not put a charged handset into the cradle if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Only put the handset of your telephone next to your ear when it is in normal talk mode The power adapters are intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible In wall mounting position make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate Then slide 5 t
42. gating menus To select a submenu on a numbered list you can e Press A or W to highlight the desired menu and then press SELECT e Press the dial pad key that matches the number of the desired menu To access the Features menu 1 When the phone is idle press MENU The Main Menu appears 2 If necessary press A or W to highlight Features and then press SELECT The Features menu appears Features kd 1 Call 2 Directory 3 Call history 4 Message 5 Speed dial Back Select The Features menu includes the following items See boas Description page 1 Call Manages how your phone handles incoming calls 2 Directory Stores contact information and call contacts 2 Di 7 3 Cal History 50 Lists incoming and outgoing call information 5 4 5 7 5 Speed dial Accesses your list of speed dial numbers 41 Phone Features Using the Call menu On the Call menu you can manage how your phone handles incoming calls The settings available on the Call menu include a page 1 Do Not Disturb Silences incoming ringing and paging Do Not Disturb DND is set on a per line basis The system 2 Call forward administrator can enable you to answer incoming calls when DND is on When DND answering is enabled the Line key flashes for incoming calls and the incoming call screen appears If DND answering is disabled the incoming call will be terminated 3 Block anonymous 4 Dial a
43. havior To use the Display menu 1 When the phone is idle press The User Settings menu appears 2 Press Aor W to highlight Display and then press SELECT The Display menu appears 63 Configuring the Phone Display continued Display 7 Contrast Level 5 q Backlight ON off Backlight idle off Timeout 30 Seconds Cancel Save To set the contrast level 1 From the Display menu ensure that Contrast is highlighted 2 Press lt or P to set the contrast level from 1 to 7 4 is the default setting 3 Press To set the backlight level that applies when the phone is active 1 From the Display menu press W to highlight Backlight ON 2 Press lt or gt to select Off Low Medium or High High is the default setting 3 Press To set the backlight level that applies when the phone is idle 1 From the Display menu press WV to highlight Backlight idle 2 Press lt or P to select Off Low Medium or High Off is the default setting 3 Press To set the backlight off timeout 1 From the Display menu press WV to highlight Timeout 2 Press lt or gt to select between 10 and 60 seconds at 5 second intervals 30 seconds is the default setting 3 Press Audio Use the Audio menu to pick one of ten ringer tones turn key tones on and off or select the default audio mode Note To adjust the ringer volume press the deskset VOLUME VY or A keys while the phone is idle 64
44. he telephone base down on both mounting studs until it locks into place Refer to the full instructions in Deskset Installation in this user guide 22 CAUTION Keep small metallic objects such as pins and staples away from the handset receiver SAVE THESE INSTRUCTIONS Declaration of Conformity Hereby VTech declares that this VSP735A is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC ErisTerminal SIP Deskset VSP735A User Guide Table of Contents Important Safety Information Important safety instructions 4 Declaration of Conformity Introduction Deskset features 10 Quick Reference Guide Front panel features c0ccc0 11 Dial pad and audio keys 00 12 Rear panel connection ports 12 Programmable keys 13 Deskset Installation OVGIVIGWsicciiitisndecane diesen 14 Network requirements 005 14 LOCATION eceeeeeeeeeeeeeeeeeeteesteteees 15 Connecting the phone s s 16 Installing the phone eee 17 To mount the phone on the wall 18 Wall mount to tabletop installation 20 Using the Phone Idle SCFM anpii nidii naisiin 21 Idle mode screen icons 0005 21 Active call screen icons 0 21 Programmable feature key lights 22 Using the Menu e 22 Main menu items ecc 23 Making calg svcvccscsessenncsecvacncsenti reacts 23 Answering calls 25 Put
45. imitation any responsibility to provide explanation support upgrade or any communication whatsoever Your review or use of the available code is at your sole risk and responsibility United Kingdom Tel 44 0 1706 694070 Email support_ukbusinessphones vtech com Website www ukbusinessphones vtech com Middle East Tel 97142880786 Email support exceldistribution co Website www mebusinessphones vtech com VTech Telecommunications Ltd Amember of THE VTECH GROUP OF COMPANIES VTech is a registered trademark of VTech Holdings Limited ErisTerminal is a registered trademark of VTech Communications Inc registered in the United States Specifications are subject to change without notice Copyright 2015 for VTech Telecommunications Ltd All rights reserved Printed in China Version 1 08 15 87
46. incoming call or retrieve another call on hold your first call is put on private hold automatically To send a server based page 1 Press the Page feature key Your phone dials out the Page Feature Access Code 11 09pm 01 25 14 11 09pm 01 25 14 1 1 Line 1 vtech Calling Line 1 97 Line CallFwd f Directory Settings End 2 Follow the voice prompts to page To send a multicast page 1 Press the Multicast Page feature key You hear a paging tone before your phone broadcasts a page to the assigned paging zone 11 09pm 01 25 14 11 09pm 01 25 14 LE vtech gt Paging 0 00 07 Marketing Line 1 Line CallFwd f Directory Settings End 2 Press to terminate the page 39 Using the Phone Automatic Call Distribution If you are subscribed to Automatic Call Distribution ACD pressing the ACD feature key will display the ACD State Menu To set your ACD state 1 Press the ACD feature key The ACD State menu appears ACD state kd 2 Available 3 Unavailable 4 Wrap Up 5 Sign Out Back Select 2 Press VW or A to select the desired state and then press SELECT If you select Unavailable you will have the option of entering a reason code 40 Phone Features Using the Features menu On the Features menu you can manage incoming calls use the Directory access your messages view your call history and manage your speed dial numbers Navi
47. inder tone seconds seconds Call Waiting Settings Default Call Waiting Off Rejects additional incoming calls No n a Select Disabled notification appears on the screen to enable Call Waiting On Shows additional incoming calls on n a Select Enabled the screen to enable Enable Call Waiting Enables or disables Call Waiting Tone n a Select Enabled Tone to enable Tone Interval secs Sets the interval for the call waiting 10 60 30 tone seconds seconds 74 WebuUI Programmable Keys The deskset has 16 dual function programmable keys You can assign up to 32 functions to the programmable keys on the Programmable Keys page Keys can have identical functions depending on the Type of key For example you can assign several Line type keys to Account 1 so that you can manage multiple calls on Account 1 You can also assign multiple Quick Dial keys For the programmable key default settings see Programmable keys on page 13 STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 Programmable Keys Account 2 Key Type Value Account Scams Key 1 Line v Account 1 M Acon Key 2 Line v Account 1 Account 5 User Preferences Keys a l Account 1 M Programmable Keys oe piecie M Arcam M Speed Dial Key 5 Call Hi
48. key lights The programmable feature key lights indicate call status and other information Light Activity Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Held call Steady ORANGE Cordless Handset in use Shared line key Steady ORANGE The shared line is on a call presse y tnngonance esheets Do not disturb Off DND is off pee asyo omose O Call forward Off Call forward All is off en SSeyonmos fooremasainon Busy lamp field Off Monitored phone is idle Steady ORANGE Monitored phone is on a call or has a held call Quickly flashing ORANGE The monitored phone is ringing Flashing ORANGE Registration error Automatic Call Quickly flashing GREEN ACD agent wrap up state Distribution Steady GREEN ACD agent ready state Slowly flashing GREEN ACD agent unavailable state Steady ORANGE ACD logged on Slowly flashing ORANGE _ ACD loged off Quickly flashing ORANGE ACD subscription error Using the menu 1 Press MENU to show the main menu 2 Press V or A to highlight menu items Main Menu 3 Press SELECT to select a highlighted menu 1 Features item Note You can also press a dial pad 2 Status key for a numbered item For example after 3 User settings pressing MENU you can press 3 on the dial pad to view the User settings menu 4 Admin settings 4 Press SELECT or an appropriate soft key to save changes
49. kset The Ethernet port allows the VSP735A deskset to connect to the hosted IP PBX via a router The PC port is for another device such as a personal computer to connect to the local area network through the deskset The VSP735A deskset supports paging and call transfers between system extensions and can connect you and two other parties on the same conference call The telephone also has 16 dual function programmable keys You or your system administrator can program these keys for functions such as quick dial redial Do Not Disturb call forwarding message retrieval and call parking The keys can also be programmed to monitor other desksets in the system You can press the key for a monitored extension to answer a call at your own deskset The programmable keys have two color LEDs to indicate call activity For more information about the programmable keys see page 12 The VSP735A IP Phone features include e Large backlit Liquid Crystal Display e Speakerphone Hold and Mute e Upto 5 lines e Up to 6 active calls 3 way conferencing e 16 dual function programmable keys e Message Waiting alert LED e Dual GigE Ethernet ports e Power over Ethernet enabled e DECT cordless headset and corded headset support e 200 entry local directory 10 Quick Reference Guide Front panel features MESSAGE WAITING indicator IIluminates when you have a new voice message Programmable keys Can be programmed to perform various functio
50. m or 24 hour clock 3 Press To set the date format that appears on the idle screen 1 From the Date amp Time menu press F to highlight Clock date 2 Press lt 4 or P gt to select the desired date format DD MM YY MM DD YY YY MM DD 3 Press 62 Configuring the Phone Setting the date and time continued To set the Time Zone 1 From the Date amp Time menu press W to highlight Time Zone 2 Press 3 Press A or W to select your time zone 4 Press To enable or disable the NTP Network Time Protocol server 1 From the Date amp Time menu press W to highlight NTP server 2 Press lt or gt to select Enabled or Disabled 3 Press Note If the NTP server is disabled you must manually set the time and date This setting is valid only if the system administrator has already configured the Network Time settings For more information see the VSP735A Deskset Administrator and Provisioning Guide To manually set the Year Month Day Hour and Minute 1 From the Date amp Time menu press WV to highlight Set manually 2 Press SELECT Note If the NTP server is enabled you cannot modify this setting See To enable or disable the NTP Network Time Protocol server above 3 For each setting press lt or P to select the desired setting and then press Vv to move to the next line 4 When you have finished press Display Use the Display menu to set screen appearance and backlight be
51. ng a directory file consult your system administrator To import a local directory file 1 Click Choose File 2 In the Choose File to Upload window navigate to the directory file 3 Click the file and then click Open 4 On the WebUI click Import Export Local Directory You can export the directory and save it as an xml file on your computer To export the local directory 1 Click Export 2 At your browser s prompt save the file to the desired location on your computer 80 WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press To view the speed dial keys click SYSTEM in the WebUI header and then click Speed Dial in the sidebar On the Speed Dial page you can enter up to 10 numbers that you dial frequently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press 0 For each speed dial number you enter you must assign the account on which the number will be dialed out You can also add speed dial entries using the deskset The Speed dial list is accessed through the Features menu See Speed Dial on page 54 After entering information on this page click Save to save it STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 Speed Dial armuma Key Name Value Account Account Key 1 l Default Account 4 Key 2 Default Account 5 Key 3 Default User Preferences Key 4 Default Programmable Keys
52. nger 2 Stops current call screening 3 Silences chime tone Special Characters Entering special characters When entering text using the dial pad the following special characters are available Press the 1 star 0 or pound sign keys to enter special characters JOOQO lt gt 85 Maintenance Taking care of your telephone e Your telephone contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the corded handset down gently e Save the original packing materials to protect your telephone base if you ever need to ship it Avoid water e You can damage your telephone if it gets wet Do not use the corded handset in the rain or handle it with wet hands Do not install the telephone near a sink bathtub or shower Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone e Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If the telephone should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD
53. not using power from a PoE capable network router or switch a Connect the supplied power adapter to the deskset power jack b Plug the power adapter into an electrical outlet that is not controlled by a wall switch If there is a networked computer and no extra Ethernet wall ports near the phone then the phone and PC can share the same network connection To share a network connection with a PC 1 Plug a Cat 5 Ethernet cable into the PC port on the phone marked by Ec 2 Plug the other end of the Cat 5 Ethernet cable into your computer s Ethernet port e Ifa PC is connected to your network through a phone any phone resets and power or network interruptions will disrupt the PC s connection to the network To mount the phone on the wall 1 Prepare the wall mount screws The deskset will fit onto wall mount screws with centers 3 1 4 inches 8 2 cm or 4 inches 10 2 cm apart Most standard wall plates have screw centers 3 inches 8 2 cm apart 2 If the deskset stand is attached detach the stand a Lift the phone front panel to release the kickstand from the grooves b Snap the stand off the two snap points on the deskset base 3 Put the corded handset aside Use a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the phone is mounted on the wall Protruding edge ae Handset tab a 18 Deskset Installation To mount the phone on the wall continued
54. ns or access various features For example Press to access a line to make a call vtech ee ee e Press to dial a monitored extension o or a quick dial number Press to turn a feature such as Do Not Disturb on and off Key label card To write labels remove the plastic cover secured by tabs top bottom and sides Corded headset input on side LOWER Press to access the second level alternate function of a programmable key MIC SPEAKER Press to turn the speakerphone on or off MENU Press to display the deskset SCREEN menus Displays call information soft key labels and vtech z MESSAGE Cec Press to select a mailbox deskset menus CALL HISTORY SOFT KEYS Press to access Call History Perform different actions depending on the on screen labels DIRECTORY Press to select a Directory CANCEL While in a menu press to cancel an operation and exit the menu NAVIGATION KEY While in menus press Y or A to scroll through the menu highlight items or change settings While entering names numbers or other text press lt or P to SELECT move the cursor left or right Press to select a menu item 11 Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and sea Gat enter text For a list of speci
55. ower jack at the back of the phone if PoE cannot be provided through Ethernet cable Plug one end of the Ethernet cable into the Ethernet port at the back of the phone IMPORTANT INFORMATION 1 If you do not connect the deskset to a PoE capable network router or switch use only a compatible VTech power adapter purchased separately from your distributor or dealer 2 The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet 16 Deskset Installation Installing the phone A Make sure you plug in the Ethernet cable before powering up the phone 1 Lift the kickstand and flip it back Let it rest at its maximum angle T n a A 2 Snap the stand onto the two snap points on the deskset base 3 Plug the end of the coiled handset cord into the jack on the left side of the telephone 4 Lift the deskset base to the desired angle There are three pairs of grooves designed to hold the phone at different angles for optimum visibility 5 Snap the kickstand into the desired grooves until it locks into place Deskset Installation Installing the phone continued 6 Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset marked by ty and plug the other end of the cable into your network router or switch If the deskset is
56. r Call History administrator regarding C E Other possible programmable key settings e Quick Dial e BLF Busy lamp field keys let you monitor other phones The key LED indicates call status See Programmable feature key lights on page 22 e ACD Ilf you are subscribed to this feature pressing the Automatic Call Distribution ACD key displays the ACD state menu e Call Forward Busy or Call Forward No Answer e Page lf enabled press the Page key to call one or more phones e Multicast Page This feature allows you to call up to ten paging zones e Park Call Dials the access code to park your current call e Retrieve Parked Call Dials the access code to retrieve a parked call e In Call DTMF Dials a string of numbers while you are on a call e Call Return Dials the number of the last missed call e Group Call Pickup Dials the Group Call Pickup code allowing you to answer a call ringing at another extension e Direct Call Pickup Dials the Direct Call Pickup code allowing you to answer a call ringing at a specific extension After pressing the key you may need to enter the extension number manually 13 Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location Install the phone close to a router or network switch You can power the phone using the supplied power adapter or
57. r call history Note Your deskset Call Forward No Answer setting will cancel the manual forwarding process if it takes effect first For example your deskset may be set to forward calls to voicemail after a call rings for 10 seconds before you can reach the deskset to forward the call yourself If you have problems forwarding calls because of the Call Forward No Answer setting ask your system administrator to extend your Call Forward No Answer delay See also Using the Call menu on page 42 To forward a call using manual entry 1 When an incoming call appears press The deskset stops ringing and the Forward to screen appears 11 09pm 01 25 14 Line 1 Forward to If you press the deskset begins ringing again and the incoming call screen reappears 2 Enter the number to which you want to forward the call 11 09pm 01 25 14 Line 1 Forward to 2325551234 Cancel Backspc 123 Forward 3 Press Your phone returns to idle mode if you have no other active calls 28 Using the Phone Forwarding calls continued To forward a call using the directory redial list or call history 1 When an incoming call appears press The deskset stops ringing and the Forward to screen appears 11 09pm 01 25 14 Line 1 Forward to 2 Press DIRECTORY REDIAL or CALL HISTORY or a programmable key if available to display the directory redial list or call history You can al
58. r that incoming call e If you have multiple incoming calls as indicated by press V or A to select the call you want to answer On the incoming call screen you can also press to terminate the incoming call to forward the call to another number to mute the ringer If you don t respond to an incoming call the phone displays a missed call alert screen 11 09pm 01 25 14 vtech Line 1 3 missed calls Clear View Callback If a missed call alert screen appears you can press to return to the Idle screen to see the caller s information in the call history to immediately dial the caller s number 25 Using the Phone Putting a call on hold Use this feature to hold one call while you access another The deskset also puts calls on hold automatically when you answer another call transfer a call or create a conference See also Putting a shared line call on hold on page 36 To put a call on hold During a call press HOLD on the deskset The On hold screen appears The programmable key for that line flashes green slowly 11 09pm 01 25 14 1 1 Line 1 On hold 0 01 30 Angela Martin 7325550118 End New Resume Transfer From the On hold screen you can press to end the call to dial a new call e to take the call off hold to transfer the held call to another party e to start a conference with the held call If another party puts you on
59. ring on the deskset when using a cordless handset e Ifyou are on a call using the handset then additional incoming calls will emit a call waiting tone on the handset but the deskset ringer will be silent My computer can t connect to the network after plugging the Ethernet cable through the PC port e Make sure the deskset is connected to power The PC port does not work when the deskset does not have power source or during a power outage e Make sure you plug the Ethernet cable connected to the router into the deskset Ethernet port and the Ethernet cable connected to the computer into the deskset PC port My caller ID isn t working e Caller ID is a subscription service Your telephone service provider may require subscription to this service for this feature to work e The caller must be calling from an area that supports caller ID e Both your telephone service provider and your caller s service provider must use caller ID compatible equipment 82 Specifications Electrical and environmental specifications RF frequency band 1881 792 1897 344 MHz Operating temperature 32 122 F 0 50 C AC adapter output voltage 5 1 Vdc 1 7 A Ethernet network jacks GigE RJ 45 ports 83 Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys Forward No 84 Soft Keys Index of soft keys continued Silence 1 Silences ri
60. s anonymous 45 Enables the phone to make outgoing calls with the Caller ID hidden from the far end 5 Missed call alert Enables the missed call alert screen 6 Call waiting 46 Enables or disables incoming call alerts while you are on another call To use the Call menu if all your available lines are busy Call forward no ans incoming calls are forwarded after the no answer delay expires Enables the phone to reject incoming calls that have no caller ID 4 Automatically forwards incoming calls depending on the setting You can enable the following types of call forwarding Call forward always incoming calls are forwarded immediately and the phone does not ring Call forward busy incoming calls are forwarded 3 3 5 6 1 When the phone is idle press MENU Call 2 If necessary press A or W to highlight 1 Do Not Disturb Features and then press SELECT 2 Call forward 3 If necessary press A or W to highlight Call 3 Block anonymous and then press SELECT 4 Dial as anonymous The Call menu appears 5 Missed call alert 6 Call waiting EZE Select 42 Phone Features Using the Call menu continued To set Do Not Disturb 1 2 3 From the Call menu if necessary press A or W to highlight Do Not Disturb Press SELECT On the Do Not Disturb menu highlight the line for which you want to turn Do Not Disturb On or Off Do Not Disturb kd Line 1 Off d Line 2 off Line 3 off Line
61. s for the headset When registration is complete Registration succeeded appears and the ON OFF light on the cordless headset turns solid blue The DECT headset menu appears Note Registration can be terminated by pressing CANCEL on the deskset If the cordless headset was registered to another deskset it must be deregistered first See Deregistering a cordless headset 55 Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset To deregister a cordless headset 1 When the phone to which the headset is registered is idle press MENU 2 Press W to highlight User Settings and then press SELECT 3 Press W to highlight DECT Headset and then press SELECT The DECT headset menu appears 4 Press W to highlight Deregister and then press The deskset screen displays DECT headset is deregistered The cordless headset ON OFF light flashes twice every five seconds to indicate it is not registered The DECT headset menu appears Deregistering the cordless headset without the deskset Cordless headsets can also be deregistered using the headset You can use this method when you cannot use the deskset for standard deregistration The deskset may be out of range or may have been removed from the system To deregister the cordless headset when the deskset is not available On the headset press VOL gt ON OFF g
62. s the key to dial the number of the last missed call Group Call Pickup Direct Call Pickup Enables you to answer a call ringing at another extension the call can be ringing at any extension in your phone s call pickup group Pressing the key dials the Group Call Pickup feature access code FAC Enables you to answer a call ringing at a specific deskset Pressing the key dials the Direct Call Pickup feature access code FAC Depending on the server requirements you may then need to enter the number of the ringing extension 77 WebUI Directory To view the local directory click CONTACTS in the WebUI header and then click Local directory in the sidebar On the Local Directory page you can manage your local directory entries You can sort edit delete and add contact information for up to 200 entries The page also allows you to export your phone s local directory or import a local directory file The export function lets you back up your contacts to your computer Phone numbers appear as links If your service provider s click to dial feature is enabled you can dial a number by clicking its link The Local Directory lists entries on up to 10 pages with 20 entries per page Click Next First Last or a page number to view the desired page of entries Note You can also use the phone menu to manage your local directory entries For more information see Using the local directory on page 47
63. set The Main Menu appears Registration 2 Press to scroll to User settings and press SELECT 3 Press W to scroll to Registration and press SELECT 4 Press W to highlight Deregistration and press SELECT 5 Enter the PIN and then press OK to begin deregistration The default PIN is 0000 all i Deregistration To deregister using the deskset Fes 1 On the deskset press MENU when idle 2 Press to highlight User Settings and then press SELECT EWA OK 3 Press W to highlight DECT handset and then press SELECT The DECT handset menu appears DECT handset 1 Register 2 Deregister Press to highlight Deregister then press 5 Press to confirm deregistration The deregistration process takes up to 10 seconds to complete The deskset screen displays DECT handset is deregistered Note The handset enters an energy saving charging mode after being deregistered All cordless telephone functions except handset battery charging are disabled Energy saving charging mode is deactivated after the handset registers to the deskset 58 Status Finding the firmware version To view the firmware version of your phone 1 When the phone is idle press MENU 2 On the Main menu press to highlight Status and then press SELECT 3 On the Status menu press to highlight Product Info and then press SELECT Status ka 1 Network 2 Line 3 Product Info 4 Cordless Accessories Back
64. so navigate to the call history or directory using the deskset Features menu Call history 1 All calls 2 Missed calls 3 Received calls 4 Dialed calls Back Del all Select the call history folder or directory you want to access T Directory 1 Local 2 Blacklist View All calls Charlie Johnson 04 44pm 01 25 14 David Carter 03 57pm 01 25 14 Angela Martin 12 17pm 01 24 14 Delete Dial Edit Dial 114 A if A Save Back EZE F EZS r Select Local 1 Angela Martin Work 7325550118 2 Bronwyn McDonald Work 3 Charlie Johnson Work 2325550198 Back LastNme Type 1 55 Dial 3 If necessary press lt or gt until BDA appears and then press JRE to forward the call to the number Your phone returns to idle mode if you have no other active calls Using the Phone Transferring calls You can transfer a call to someone else at another phone If you talk to the transfer recipient before completing the transfer you are making a supervised transfer However the transfer recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer a call to a held call To transfer a call supervised 1 During a call press The call is automatically put on hold and the transfer setup screen
65. story M Account 1 M Key 6 Redial v Account 1 w Key 7 Messages v Account 1 v Key 8 Do Not Disturb v Account 1 M Key 9 Call Forward All v Account 1 M Key 10 N A Account 1 M Key 11 NIA v Account 1 v Key 12 N A M Account 1 v Key 13 NIA v Account 1 v Key 14 N A v Account 1 v Key 15 N A x Account 1 y Key 16 N A v Account 1 M Key 17 N A v Account 1 M Key 18 N A v Account 1 v Key 19 NIA v Account 1 v Key 20 N A v Account 1 v Key 21 NIA v Account 1 v Key 22 N A v Account 1 v Key 23 NIA v Account 1 v Key 24 N A v Account 1 v Key 25 N A v Account 1 v Key 26 N A v Account 1 M Key 27 N A v Account 1 v Key 28 N A v Account 1 M Key 29 N A v Account 1 iv Key 30 NIA v Account 1 v Key 31 N A v Account 1 v Key 32 N A v Account 1 M Programmable keys continued 75 WebuUI Programmable keys continued Line Configures the key for accessing an account You can make or answer calls by pressing these keys The key LED will change according to call activity After selecting Line in the Type column select the account number in the Account column Directory Configures the key to access the Directory menu You can then press the key to view the Directory menu Call History Configures the key to access the Call History list You can then press the key to view the Call History list Redial Configures the key to access the Redial list You can then press the key to view the Redial list Messages Configures the
66. t VOL gt ON OFF gt VOL gt VOL gt ON OFF Cordless accessory registration and deregistration time out If the cordless device is registered to another deskset or telephone it must be deregistered first See Deregistering a cordless headset For security reasons the registration process on both the deskset and the cordless accessory terminates after the time out period of two minutes if registration is not successful If the registration process times out on the cordless accessory the cordless accessory resets itself If the registration process times out on the deskset it displays Registration Failed and returns to Idle mode If cordless headset registration fails the ON OFF light on the headset flashes twice every five seconds To reset the headset lift the headset out of its charging base place it back in the charger and try the registration process again 56 Cordless Handset Registering an optional cordless handset You can register one VSP601A DECT cordless handset to a VSP735A deskset When a deskset has a cordless accessory the deskset and handset are all part of the same extension and only one device can be used at a time Note Make sure the handset has a charged battery before proceeding Also make sure the deskset is powered on and is idle To register the cordless handset F 1 Press MENU on the handset The Main Menu appears Main Menu 2 Press to scroll to User set
67. t 5 Backlight Timer secs 30 x User Preferences Ringer Volume Off 7 Programmable Keys Default Audio Mode Speaker M Speed Dial Call Hold Reminder Enable Call Hold Reminder Tone Tone Interval secs 60 M Call Waiting Call Waiting Off Reject Incoming Call if already on a Call Call Waiting On View Incoming Call if already on a Call Enable Call Waiting Tone Tone Interval secs 60 v General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebuUI by your phone For example English French Spanish etc Phone Sets the language that Any language supported English Language appears on your phone by your phone For example English French Spanish etc Backlight Timer Sets how long the screen 10 to 60 seconds 30 backlight stays on after the last seconds button press Ringer Volume Sets the ringer volume for 5 incoming calls You can also use the VOLUME Y or A keys on the deskset Default Audio Sets how calls are answered Speaker Headset Speaker Mode when you press a line key or See also Audio on page 64 73 WebUI User Preferences continued Call Hold Reminder Settings Range _ Default Enable Call Hold Enables or disables the call hold n a Select Enabled Reminder Tone reminder tone to enable Tone Interval secs Sets the interval for the call hold 10 300 30 rem
68. te The ability to barge in on calls is a configurable setting for your deskset Only your system administrator can enable this setting Your deskset may have shared lines but be unable to barge in on calls Bridged calls differ from conference calls in that you can join a call in progress at any time However because the caller ID of the active call is not visible to you other participants in the call may need to notify you of an appropriate time to join Bridged calls can also have any number of participants unlike conference calls The number of participants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabilities To barge in on a call e Press the desired line key that has a steady orange LED indicating an active call on a shared line You join the call already in progress To leave the call press The other participants can continue their bridged call Note If you are unable to barge in on a call it may be because the other call is not currently in progess A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset or that the other deskset is dialing a number and no call is established yet As well If barging in is disabled on your deskset pressing the key with the steady orange LED will do nothing 37 Using the Phone Busy lamp field As with shared lines you can monitor call activity using Busy Lamp Fi
69. the name and number Press W to move the cursor to the next line e Press to delete incorrect characters Press to save the entry To delete a single call history entry 1 While viewing the desired entry press To delete multiple call history entries 1 2 3 While viewing the list of call history folders press W to highlight the folder for which you would like to delete all entries All calls Missed calls Received calls or Dialed calls Press BERET When the confirmation screen appears press Call history 1 All calls 2 Missed calls Dede di 3 Received calls p AlI calls A Entries 4 Dialed calls Back Del all View Yes No 53 Phone Features Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press and hold 0 You can also enter speed dial numbers using the WebUI See Speed Dial on page 81 Entering speed dial numbers To add a speed dial entry 1 2 3 When the phone is idle press Menu With Features highlighted press SELECT Press W to highlight Speed dial and then press SELECT The Speed dial menu appears Press to highlight a speed dial entry marked lt Empty gt Press Speed dial Speed dial 2 lt Empty gt Number 3 lt Empty gt gt Line Default 4 lt
70. ting a call on hold cee 26 Managing calls with FLASH 27 Forwarding calls ceeeseeeseeees 28 Transferring calls 0c ceeeeeeeeeeeee 30 Making a conference call 33 Setting up a Network Conference 34 Retrieving MESSAGES eee 35 Using a shared line eee 36 Call monitoring 36 Putting a shared line call on hold 36 BANGING EE E 37 Busy lamp field 0 0 0 eceeeeeeeeeeees 38 PAGING wivescctteeceescetetiessenseeiiiseeieees 39 Automatic Call Distribution 40 Phone Features Using the Features menu 41 Navigating Menus 41 Using the Call menu ee 42 Using the local directory 47 Blacklist is cctceviees secetetestectevnes beccevice 50 Call HSN iets st giectoncenree naa 50 Speed Dial arreado 54 Entering speed dial numbers 54 Cordless Headset Registering an optional cordless Deregistering a cordless headset 56 Deregistering the cordless headset without the deskset 00 086 56 Cordless accessory registration and deregistration time out 56 Cordless Handset Registering an optional cordless handset isot 57 Deregistering the cordless handset 58 Status Finding the firmware version 59 Configuring the Phone Using the User Settings menu 60 Preferences i sssectsteiencestevieeaiieass 61 Setting the language 61 Setting the date and time
71. tings and press SELECT sty 3 Press W to scroll to Registration and press SELECT Status 4 With Handset highlighted press SELECT The handset asks E EN you which device you want to register to Press 2 5 The handset screen displays instructions Press to User settings i continue reading the instructions Low batt tone On the phone press Menu n 6 7 Press to highlight User Settings and then press SELECT eae I 8 Press W to highlight DECT handset and then press SELECT BACK balls al The DECT handset menu appears Which device do you want DECT handset ha t ister th A O register tne 1 Register handset to 2 Deregister Back Select 9 With Register highlighted press SELECT on the deskset Registering appears while the deskset searches for the handset 10 Press the key on the handset The screen shows Please wait The registration process takes up to 10 seconds When registration is complete Registration succeeded appears on the deskset The handset displays Handset Registered If the handset fails to register place it in the charger for a few seconds remove it and repeat the registration procedure 57 Cordless Handset Deregistering the cordless handset Before using the cordless handset with a different deskset you must deregister the handset from the device to which it is currently registered To deregister using the handset Jl ror 1 Press MENU on the hand
72. tory continued The first entry found appears If more than one entry was found press A or Vv to view other entries To delete a directory entry 1 Press A or V or to view the desired directory entry 2 Press lt or until the soft key appears Local 1155 1 Angela Martin Work 7325550118 2 Bronwyn McDonald Work 3 Charlie Johnson Work 2325550198 Edit Search Add Delete 3 Press 4 When the confirmation screen appears press To delete all directory entries 1 From a directory entry press A or Y until the REET soft key appears 2 Press BERET 3 When the confirmation screen appears press Blacklist The directory also includes a blacklist which is a list of numbers that cannot reach your phone If you experience nuisance calls you can add the callers contact information to the blacklist Calls from blacklisted numbers will not ring your phone or be recorded in your call history The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing Call history The call history provides available name and number information for the last 200 incoming and outgoing calls The newest entries replace the oldest You can view call history information for e All calls all categories of calls e Missed calls incoming calls that were not answered e Received calls incoming calls that you answered forwarded or rejected 50
73. vtech ErisTerminal SIP Deskset VSP735A User Guide Be AD Sg S amp Congratulations on your purchase of this VTech product Before using this product please read Important Safety Information on page 4 of this manual Please thoroughly read this user s manual for all the feature operations and troubleshooting information necessary to install and operate your product For customer service or warranty service please contact our regional offices or distributors in the country or region where you purchased your product Please note the serial number of your product which can be found on the back of the deskset Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Important safety instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following 1 This product should be installed by a qualified technician 2 This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network PSTN or Plain Old Telephone
74. xcept that the softkey Line1 does not appear on the incoming call screen Call from When to Use a Private Line Instead of a Shared ate Angela Martin Your system administrator should label your 7325550118 deskset feature keys according to the type of line The labels should indicate which keys apply to the remy Reject Silence shared line s and which keys apply to private lines In general you should use private lines for direct calls to other desksets within your organization If you use a shared line to call other desksets all the other desksets that use that line will ring Call monitoring One of the main features of shared lines is the ability to monitor call activity You can monitor the call activity by observing the Line key LED On your deskset the LED is steady orange when a call has been answered at another deskset and flashes orange slowly when the user at another deskset puts a call on hold See Programmable feature key lights on page 22 Putting a shared line call on hold After you answer a call on a shared line you have two options for putting that call on hold e You can put a call on hold by pressing the HOLD key This puts a call on normal hold On a shared line this means that other shared line users can see that the call is on hold as indicated by the flashing orange Line key LED Other users can retrieve the call by pressing the flashing Line key Your deskset will return to idle mode

Userguide - ProVu Communications

Contents

Download Pdf Manuals

Related Search

Related Contents