Acson e-Feedback User Manual
Contents
1. acsonh Welcome Demo One international ACSON DEMO e Biz e Service e Product User Admin View Search all complaints View Search all complaints status New Acknowledged Pending OYL Replied Current Complaints 1 Sorted by Date Updated Descending Search Complaints fitter by All Status he Search Clear ITE am NN 3 200 Water Dripping Date Updated aw ions Oct 4 2004 12 31PM amp Done a Local intranet Figure 26 Legend of feedback complaint status gt Ld new a new feedback complaint lodged by User gt Acknowledged OYL has acknowledged the new feedback complaint and it is being attended to by the relevant person in OYL gt LI Pending awaiting OYL s response to User s most recent reply gt L1 ovLRegiea OYL has replied on the feedback complaint gt Closed the feedback complaint has been closed by User or OYL 20 ACSON e Feedback User Manual Z Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help ay z OD JO sear rch SF avori ites Gi Meda 2 Q ih inl Links Welcome Der Inter tational ACSON DCEMC amp e Proguct ea atus New J Create NAv Fe ck View Incominc 7 Current Complaints 1 Sorted by Date Updated Descending 3 New 3 Acknowledged 3 Pending B OYL Replied Closed S arch Complaints filter by All Status Search Clear Page 1 Date Created aw Date Updated aw ions2. No av Title av 3 416 RT1004 Coil Leaking O 417 TEST L3 279 test c Done Status Preview Complaint 416 Close Window Print Reply Title RT1004 Coil Leaking Company Created ACSON DEMO 9998 Mov 28 2004 7 19PM Last Updated Nov 30 2004 4 33PM Product Items e ART1004 20476011 00001 e ART1004A 20476011 00002 Customer PIC s email ongwp oyl com my Attachment 2004 11 28 19 28 17 Getting Started Tips doc Download L3 Staff Replied Contents TEST REPLIES Author Content Y our reply OYL Your complaint is being attended to Please wait while we investigate the situation and 2004 11 29 8 37 52111 txt Download test test 2004 11 29 8 43 51111 txt Download get back to you za href oylm distributor dist_eProduct asp status 2 amp pkCategory 3 amp brandz12 Testingz a Our Reply Date Created Nov 28 2004 8 28AM Mov 29 2004 8 30AM Nov 29 2004 8 35AM Nov 28 2004 2 31PM Links Home Logout ding L oyi Repied Ll ciosed Page 1 View Reply Email Close View Reply Email Close View Reply Email Close 4B Internet Figure 14 17 Pop up window ACSON e Feedback User Manual li http www acson international com Preview Complaint 416 Sele _ G e Print Reply Preview Complaint 416 Close window Title RT1004 Coil Leaking Company ACSON
3. Oct 4 2004 12 30PM Oct 4 2004 12 34PM View Reply Email Cose Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Tegms and conditions amp J Local intranet Figure 27 1 Status of feedback shows the status or progress of each feedback complaint and reference number 2 Title Title of correspondence 3 Date Created Date of initial feedback complaint creation 4 Date Updated Date of latest update on feedback complaint 5 Options View to view details of correspondence click to view pop up window Heply to reply to OYL Email enable User to e mail the information to relevant person gt Closed enable User to close a feedback complaint 6 Quantity of pages for all feedback complaints 7 Filter to filter based on status of each feedback complaint 8 Current Feeabacks Quantity of all active feedback complaints 9 Search allow User to run keyword search for a particular feedback complaint 10 View Incoming button click on this button redirects User to View Incoming page 11 Create New Feedback click on this button redirects User to Create New Feedback page 12 View Archive click on this button redirects user to View Archive page 30 ACSON e Feedback User Manual 5 2 View pop up window B http Pveww acsan International com Preview Complaint 416 eles I I Preview Complaint 416 Clore Window Gi print Reghy Tithe RTT1OQ
4. New product If New product select the capacity Range ACSON e Feedback User Manual e Service onl RUNE quu A4LC30C FFBA Example D AAA Model 20450908 VOX 00025 Serial Number Nomenclature Figure 5 ACSON e Feedback User Manual 2 Welcome to Acson International Distributor Main Microsoft Internet Explorer ES File Edit View Favorites Tools Help ae Q es amp ix a A P Search jf Favorites A media 2 Nahe Lj Links acson Boulder ACSON DEMO e Biz e Service e Product User Admin Create New Feedback Step 2 of 2 If h any attachments please zip up all files in one ZIP file before uploading and click finish Else just leave the Attachment blank File Attachment Attachment Lopyright 2002 3 OYL ManuNeeteemimem ee rne Terms and conditions Look in My Documents O Adobe KJ a My Music My Recent my Pictures Documents i e Feedback graphics Lal MCMOSODR Water Dripping Desktop J My Network File name o zl Places Files of type Al Files Cancel Figure 6 12 Attachment The user can attach pictures or documents by clicking browse button search and attach relevant files It is required to archive multiple files into a single ZIP file Just leave it blank if there is no attachment to be sent 13 Finish button Click Finish button to proceed to next screen 14 Cancel button Click Cancel bu
5. a uf Search jf Favorites QU media B em T x acson MESURE 1 nternationa ACSON DEMO e Biz e Service e Product Links User Admin View Archieve View archieved feedbacks status is Closed d Create New Feedback view Search All Active Current Complaints 12 Sorted by Date Updated Descending B New B Acknowledged L3 Pending B OYL Replied Page 1 B Closed Copyright 2002 OYL Manufacturing Co Sdn Bhd All Rights Reserve d Terms and conditions amp Done J Local intranet Figure 22 5 The feedback complaint that was closed has been moved to Archive folder 6 The user can always re open that particular feedback complaint when necessary by clicking the Reply link to send a reply to OYL 25 ACSON e Feedback User Manual 4 0 Replacement Status Heplacement Status records up to date status of Replacement Parts Credit Note Our valued customer will be able to have first hand information on the status of replacement parts or credit note correspondence to a particular e Feedback You can access the Replacement Status section through the e Distributors Main Page 4 1 Access to Replacement Status 4 Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help Q ax M x a A P Search Pp Favorites e3i I w Lj rel 3 Ba a Address sy http www acson international com oylm distri
6. a A P Search ST Favorites A Media 4 d oc Links ef acson Welcome Demo One ACSON DEMO e Biz e Service e Product User Admin View Incoming Reply TRA TS Tn aS n inhabi Current Gwnplaints 1 Sote Poir lae Lia E cea iis L New 3 Acknowledged L3 Pending 3 OYL Replied Closed Page 3 200 Water Dripping EE M Oct 4 2004 3 17PM View Reply Email Close Copyright 2002 3E OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions a J Local intranet Figure 8 1 Click Reply link to access the reply page 1 ACSON e Feedback User Manual A Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help ar Q pack ce ix a A yo Search jf Favorites QU media O LJ Links y acson B DERE Internationa ACSON DEMO e Biz e Service e Product User Admin Send New Reply Step 1 of 2 Send new reply to selected complaint Time Remaining 59 minutes and 26 seconds Reply to Complaint 200 Water Dripping Preview Complaint 200 Close Vvindow a Print Reply Reply Title Water Dripping E amp vl A4 Bru amp Esz i i ec Company ACSON DEMO 9998 Created Nov 28 2004 7 19PM Last Updated Nov 30 2004 4 33PM RCMO50DR AFAB 20440406 00263 ellipsis RCMO050DR AFAB 20440406 00272 Customer PIC s email ongywp oyl com ny Attachment 2004 10 1 7 31 Water Dripping jpg D
7. a B im Links J acson Welcome Demo One ACSON DEMO e Biz e Service e Product User Admin View Search all complaints i View Search all complaints status New Acknowledged Pending OYL Replied F 4 Creole New Feedback iii Se Current Complaints 1 Sorted by Date Updated Descending 3 New B Acknowledged Pending 3 OYL Replied Closed Search Complaints fiter by All Status he Search Clear Page 1 M L3 200 Water Dripping Oct 4 2004 12 30PM Oct 4 2004 12 31PM Terms and conditions ViewgReply Email Close Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved o Done a Local intranet Figure 16 1 Click Email link to access the Email Feedback page 19 ACSON e Feedback User Manual Z Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help 4 BEKA v Q sack amp x El 79 Search jf Favorites QI Media 2 e mee LJ acson Bu uer ACSON DEMO e Biz e Service e Product User Admin Email Feedback You can send this feedback to others Email Feedback 200 Water Dripping Recipient s email address an ame Your email address J Add a personal message Email Feedback o Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions Done amp J Local intranet Figure 17 2 Key in the recipient s e mail addres
8. there are 4 sub sections e Create New Feedback to lodge a new feedback or complaint e Incoming Reply View all incoming acknowledgement or reply number in bracket indicates quantity of latest acknowledgement or reply e View Search Active list of all active feedback complaint e Archive list of all closed feedback complaint ACSON e Feedback User Manual 2 0 Create New Feedback To lodge a new feedback complaint click on the respective link as explained in section 1 1 Access to e Feeaback System In this sub section the following steps explain how a new correspondence is created e Biz Finished Goods and Spare Parts E Welcome to Acson International Distributor Main Microsoft Internet Explorer oE File Edit View Favorites Tools Help A O YA LJ abc IN ST Q pack gt x a A Search f Favorites Ls ue iw Ww rel 33 Address http www acson international com oylmdistributor dist complnt createNew asp source eBizFG v Eje Links acson Welcome Default Admin International ACSON DEMO Home e Biz e Service e Product User Admin e Feedback Lo qo ut Create New Feedback Step 1 of 2 eBizFG To lodge a new feedback please tell us by using this form Tim smaining 59 minutes and 49 seconds ViewrSearchall Actve fs New Feedback Details Title i ados j Hm RR AZ Baru une Welcome to Acson International Distributor Main M
9. DA Cod Leming Campa ACSON DEMO 935 z 5 rented Nov 28 2004 7 15PM Lest Updated Nov 30 2004 4 139M 1 Feedback Type Stack amp Delivery e ARTIDOA 204 76011 00002 e ARTiO0A 20476011 00001 Product Range Mew Product Below 8 KW Customer PICE email ogg com my Aitaehineni ti 1 28 19 28 17 Getting Stared Tips des Stalus staff Replied Contents TEST CREPLES Your reply Author Content ovl vour Complaint is being attended to 2004 11 29 2 37 52111 0xt Downoad Demo tes me Demo tesi One 2004 11 23 2 03 51 101 0 OL n hrefe icyimidisiributoridist eProduct asp sintusz 2apkCabegonys 35brnnds z Testing Cur Reply Dole Creabed Bov 29 22404 SAM Now 29 2004 AMAM More 28 2004 TAH HPH Figure 28 1 Shows the correspondence title 2 Shows the company name 3 Shows the date and time this feedback complaint was created and also the date and time of latest update 4 e Biz Finished Goods and Spare parts gt Shows Feedback Type affected e ServiceBiz gt Shows all affected models with batch and serial number e Product gt Show Product range 31 ACSON e Feedback User Manual 5 Shows the preferred e mail address of User in receiving notifications 6 Shows the attachment file of the initial complaint feedback and enable User to download the attachment to local hard disk 7 Show
10. DEMO 99 Created Moy 28 2004 7 18PM Last Updated Mov 30 2004 4 53PM ARTIO04 2047601 1 00001 Product Items e ARTIODA 20475011 D0002 Customer PIC s email angvvpieovl com my Attachment 2004 11 26_19 26 1 7 Getting Started Tips Download Status L3 Staff Replied Contents TEST REPLIES Your reply Our Reply Author Content Date Created ove Your complaint is being attended to Please wait while we Moy 29 2004 investigate the situation and get back to you B 294M 2004 11 29 8 37 52111 txt Download test Moy 29 2004 B 30M test Moy 29 2004 2004 11 29 3 413 51111 txt 8 35AM Download za hrefz ovlm distributor dist ePraduct asp Moy 29 2004 status 2 amp pkCategory 3sbrandz12 Testingz a 2 31PM L Internet Figure15 2 Click Reply link to access the reply page Follow steps 2 to 8 in section 3 1 View Incoming Reply page to create and submit a reply to OYL 3 Print Click Print link to print the contents of the pop up window 4 Close Window Click Close Window link or button to close the pop up window 5 Download Click Download link to save attachments into local hard disk 18 ACSON e Feedback User Manual 3 4 Email link The User can e mail the correspondence of a particular feedback complaint to relevant personnel amp Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help ae Qe amp x a i Search Sf Favorites QU media
11. International ACSON e Feedback User Manual ACSON e Feedback User Manual Table of Contents e Feedback System 1 0 e Distributors Main Page 1 1 Access to e Feedback System 1 1 1 Top Menu 1 1 2 Page Content 2 0 Create New Feedback 3 0 Handling a Feedback 3 1 View Incoming Reply page 3 2 View Search All Feedbacks page 3 3 View link 3 4 Email link 3 5 Close link 4 0 Replacement Status 4 1 Access to Replacement Status 4 2 View Replacement Status 5 0 Glossary 5 1 View Search All Feedbacks page 5 2 View pop up window 5 3 View Incoming Reply page 5 4 View Archive page Fourth Edition Copyright 2006 O Y L Manufacturing Co Sdn Bhd Malaysia 20 26 26 2 29 29 31 32 33 ACSON e Feedback User Manual e Feedback System e Feedback is an electronic feedback system which provides an effective and systematic feedback channel for our valued customer to feedback technical questions or to feedback on quality issues e Feedback System will be able to capture in chronological order all correspondence so that the history of any correspondence is available at any point in time You can access the e Feedback section through the e Distributors Main Page or Top Menu List 1 0 e Distributors Main Page e Distributors Main Page provides links to all the features functions that are available in e Distributors 4 Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View F
12. al Distributor Main Microsoft Internet Explorer BAX Ld File Edit View Favorites Tools Help 9 e Biz aaa CL DUE e Biz O e Service Stock Delivery e Praduct Accounts and Documents e Biz dose teet dabunt merde 9 Finished Goods Spare Parks Q e Biz Q e 5ervice 9 e Product e Product New Product Create Mew Feedba Information and gt gt Finished Goods Repl Enquiry Create New Feedback dite OE Auot asit Incoming Reply 0 View Search active Bene Archive e Service e Service O e Praduct Product Technical e Service Sont in uud Create New Feedb ERSE incamna Renk ld AAA View Search active Archive Replacement Status 2 Delivery Status Proforma Invoice I I e Product Letter of Credit i Shipping Advice JP i al Manual ACC D 2005 Hheet to include New R410 e Product 2 Marketing Buletin 2 Products O e eiz B Q e Service 2 O e Product 2 Acson Marketing Bulletin New Products Current Products Future Development Internet Figure 3 Under e Feedback section select the correct feedback section and click on the hyperlink under the e Feedback section that have selected e Biz Finished Goods e Biz Spare Parts e Service e Product to be redirected to that sub section s main page 1 In the e Feedback section
13. avorites Tools Help Q see E gt ix a A P Search T Favorites vt jw E L rel 3 Address http www acson international com oylm distributor default asp Google v C Search 9 amp 0blocked 8 Check Autolink fa Options acson bs Jr rs nternational ACSON DEMO e Biz e Service e Product User Admin e Feedback e Biz 2 e PO 2 Finance 2 Delivery Status Incoming 10 Product Ordering Credit Information Proforma Invoice Products PO 5 Spare Parts Ordering Statement Of Account Letter of Credit PO Approval a Sales History Shipping 4dv Packing List Air Way Bill s Prolbess THER aD a PO Status History a Invoice UPS Tracking Invoice 0 e hir TE Order Acknowledgement hae arie Bere 0 Pending Order Feedback e BizSP 0 PO Direct Feedback e Service 0 Feedback e Product 0 Rolling Forecast Draft PO 53 e Service Products PO 31 Spare Parts PO 22 2 Technical Buletin 2 Technical Info 2 Online Tools 4 amp P order Forms Equipment Performance Application Manual Equipment Selection Certificates Psychrometrics General Message 25 June 2006 Spare Parts P N start with e Distributor User Manual Product Specifications PNR e Feedback User Manual Troubleshooting Financial Message a Handset Operational Manual Sound Calculations a Installation Manual Technical Message 30 June 2006 Product Pictures New softwar
14. butor deFault asp v Go Links Google w G Seach 9 0blocked 5 Check amp Autolink acson Lbs drug ACSON DEMO e Biz e Service e Product Options e Feedback e Biz Finished Goods e Biz Spare Parts User Admin e Biz e Service ER Create New Feedback e Product sormeneimm Incoming Reply a Letter ol View Search Active Shipping Archieve a e PO a Finance Product Ordering Credit Information Spare Parts Ordering PO Approval PO Status History Order Acknowledgement Pending Order PO Direct Rolling Forecast Statement Of Account Sales History Invoice e Service 2 Technical Buletin 2 Technical Info 2 Online Tools Year 2001 a Year 2002 Year 2003 Year 2004 Year 2005 Year 2006 A amp P order forms Application Manual Certificates a Equipment Performance Equipment Selection Psychrometrics Product Specifications Troubleshooting Sound Calculations e Distributor User Manual e Feedback User Manual Handset Operational Manual Installation Manual Online Tools User Manual Product Pictures Service Guide Book Software Tools Technical Manual a Training Home Logout Incoming 10 Products PO 5 Spare Parts PO 5 Order Ack 0 Proforma Invoice 0 Invoice 0 Shipping Advice 0 Feedback e BizFG 0 Feedback e BizSP 0 Feedback e Service 0 Fe
15. e Interceptor Software Service Guide Book m 2006 Software Tools New Technical Bulletin TEQ03A06 Technical Manual 19 June 2006 ge Updated OYLES 1 3 1 product Training database 13 June 2006 New Technical Bulletin TBO02406 b Internet Online Tools User Manual Figure 1 ACSON e Feedback User Manual 1 1 Access to e Feedback System There are two ways to access the e Feedback System 1 1 1 Top Menu spyice Product Figure 2 User Admin e Feedback e Biz Finish Goods 200 oy E Bi e Biz spare Parts pem New Feedback diee Incoming Reply Tan iius I i view Search Active Archieve Mame pn Pt RE MER J Click on the sub menu list to be redirected to that sub section main page 1 Menu List When the mouse pointer moves over the e Feedback option a primary sub list will be shown Move the mouse pointer to respective area under primary sub list to show secondary sub list as shown in Figure 2 Explanation on primary sub list e e Biz Finished Goods Stock Delivery Accounts and Documents for finished goods e e Biz Spare Parts Stock Delivery Accounts and Documents for spare parts e e Service Product Technical Enquiry and Quality Feedback e e Product New Product Information and Enquiry ACSON e Feedback User Manual 1 1 2 Page Content Welcome to Acson Internation
16. edback e Product 0 Draft PO 53 Products PO 31 Spare Parts PO 22 General Message 26 June 2006 Spare Parts P N start with RASA AAA Financial Message Technical Message 30 June 2006 New software Interceptor Software V1 1 21 June 2006 New Technical Bulletin TBO03406 19 June 2006 Lipdated OYLES 1 3 1 product database 13 June 2006 New Technical Bulletin TBO02406 Figure 23 26 8B Internet ACSON e Feedback User Manual 4 2 View Replacement Status 5 Welcome to Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help aw Q Back amp ix a A fp Search sie Favorites O Gy m w LJ e rel X Address amp http wwWw acson international com oylm distributor claimlist asp v Go acson Welcome Default Admin ACSON DEMO e Biz e Service e Product User Admin e Feedback international Select Claim Date 2006 v Status Please Select 10 Jan 2006 Pipe broke CNO5060023 pending 10 Jan 2006 Pipe broke CNO5060024 pending 10 Jan 2006 Pipe broke CNO5060025 pending 4 Jan 2006 Pipe broke CNO5060026 pending 9 Jan 2006 Phase sequencer CNOSO60028 collecting data 4 Jan 2006 Pipe broke CNOS5060030 pending 10 Jan 2006 Pipe broke SNO5060024 pending 10 Jan 2006 Pipe broke SNOS060025 pending 10 Jan 2006 Pipe broke SNO5060026 pending 9 Jan 2006 Phase sequencer Sp 5060028 collecting data Page 1 of 2 Next 1 documen
17. ettings on controller ambient temperature room temperature etc 3 Feedback Type e Biz gt Finished Goods and Spare Parts only l Select the feedback type 4 Your email s contact Enter the e mail address to receive e mail notification whenever there is any update or reply on the correspondence Multiple e mail addresses can be entered Use a comma to separate each e mail address Ne 5 Go to Step 2 Click Go to Step 2 button to save the information and to proceed to the next screen 6 Cancel Click the Cancel button to return to previous screen 7 Model Batch Number and Serial Number e Service only Key in the model batch number and serial number of affected unit s as found on the unit nameplate It is required to key in the full details of the model as shown in the example below 8 Add Product button e Service only Click this button to add information in step 3 above model batch number and serial number into Feedback Products text box 9 Feeaback Products Model Batch Serial e Service only Lists all models entered by user in steps 3 and 4 Multiple units can be captured by repeating steps 3 and 4 10 Delete Product button e Service only This function allows the user to delete wrong information mistakenly entered in Feedback Products text box This is done by highlighting a particular model and to click on the Delete Product button 11 Product Range e Product only Select Existing or
18. file Look in L3 My Documents 4 O Adobe EG a My Music My Recent my Pictures Documents R e Feedback graphics E MCMOSODR Water Dripping Desktop My Documents i My Network File name o m Places Files of type Al Files v Cancel Figure 10 5 Attachment The user can attach pictures or documents by clicking browse button to search and attach a particular file It is required to archive multiple files into one single ZIP file If there is no attachment to be sent just leave it blank 6 Finish button Click Finish button to proceed to next screen Cancel button Click Cancel button to return to previous screen 13 ACSON e Feedback User Manual Welcome to Acson International Distributor Main Microsoft Internet Explorer Eel File Edit View Favorites Tools Help ae Q Bak QJ ix a A T1 Search S Favorites e Media 4 e S acson Bx d uer ternational ACSON DEMO e Biz e Service e Product User Admin Send New Reply You have successfully created a new reply for complaint 200 Water Dripping Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions amp Done a Local intranet Figure 11 8 OK button A new reply has been created successfully Click OK button to end the session and return to View Incoming Reply screen 14 ACSON e Feedback User Manual 3 2 View Search All Feedbacks page Clic
19. icrosoft Internet Explorer Sex File Edit View Favorites Tools Help Q sack QJ ix a A J gt Search 5 2 Favorites E2 e3 EN Lj v v 2 Address c http www acson international comfoylm distributor dist_complnt_createNew asp source eBizSP acson Welcome Default Admin ACSON DEMO Home e Product v Sd Go Links 9 International Logout e Biz e Service User Admin e Feedback Feedback Type Your email s contact Create New Feedback Step 1 of 2 eBizSP To lodge a new feedback please tell us by using this form Time Remaining 59 minutes and 53 seconds View Search al Active New Feedback Details Title Done Content EE RRA YZ Bru EZ SIL Feedback Type Your email s contact Cancel Copyfight 2002 X OYL Mapufacturing Co Sdn Bhd All Rig Terris and cg c Done 4D Internet ACSON e Feedback User Manual e Service 21 Welcome to Acson International Distributor Main Microsoft Internet Explorer E 1x i Ew Edt vew Fome Took Hep Qm Od f sen deren 2 2 8 170 7 3 AE http unznz Acson international com eylm distributor dist complnt ereateNeur asp sourceseService Ge ACSOH Welcome Default Admin mm Eu os ePi Sari Predut Liper Arim n p Feecback Create Haw Feedback Step of 2 Service Ta kxage a nerve peeupsck pesas Ded us ry iag this Pore Wire Fa
20. ion to relevant person enable User to close a feedback complaint click on this button redirects User to View Archive page click on this button redirects user to View Search All page click on this button redirects user to Create New Feedback page Quantity of incoming replies 10 Quantity of pages for all incoming replies 5 4 View Archive page E Wem i Bee ene Giireuier Main Mcrae mient Exar Kef Fie Edit view Favorites Tools Help ae m Q sack T J x aA 5 A Search 5 2 Favorites y M LJ X Links Welc emo One ACSO 40 v wor pe g255 Water Dripping 253 Water Drigping 254 Water Drigping 66 test Figure 30 1 Status of feedback 2 Title 3 Date Created 4 Date Updated 5 Options gt View gt Reply User Admin Copyright 2002 X OYL Manufact L New L3 Acknowledged 3 Pending L3 OYL Replied Closed Date Created aw Date Updated aw Options Sep 30 2004 11 464M Nov 23 2004 8 03AM View Reply Email Sep 30 20040 1 13 4M Sep 30 2004 11 42AM View Repk Email Sep 30 200411 354M Sep 30 2004 11 424M View Reply Email Jun 3 2004 3 23PM Sep 30 2004 11 17AM View Reply Email Bhd All Rights Reserved Terms and condition aD Internet shows the status or progress of each feedback complaint and reference number Title of correspondence Date of initial teedback complaint creation Date of lates
21. k in the archieve section Q Copyright 2002 3E OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions Done 3 Local intranet Figure 20 3 OK button Feedback is now closed Click OK button to end the session and return to View Search All Feedbacks screen 23 ACSON e Feedback User Manual A Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit view Favorites Tools Help Ld Q seek QJ X xw A PO Search f Favorites QI Media SIM Hy Lj gt Links acson B DERE International ACSON DEMO e Biz e Service e Product Home Logout User Admin View Search all complaints View Search all complaints status New Acknowledged Pending OYL Replied Current Complaints 1 Sorted by Date Updated Descending i F 3 L New 3 Acknowledged B Pending 3 OYL Replied l Closed Search Complaints fitter by All Status Search Clear Page 1 M B 200 Water Dripping Oct 4 2004 12 30PM Oct 4 2004 12 31PM View Reply Email Close Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions ES Done J Local intranet Figure 21 4 Click on View Archive button to access View Archive page 24 ACSON e Feedback User Manual amp Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help Seles a Q e Q ix
22. k on the respective link as explained in section 1 1 Access to e Feedback System to get to this page from the Main page A Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help Q tack amp ix a A P Search Sie Favorites QI media 2 bs acsem Welcome Demo One ACSON DEMO e Product User Admin L3 New Ld Acknowledged LA pending LA ovi Rep ea LJ Closed Page 1 B jj r e EE B 200 at rippin Oct 4 2004 12 31PM View Reply Email Close c Done i J Local intranet Figure 12 1 Click Reply link to access the reply page 2 Follow steps 2 to 8 in section 3 1 Incoming Reply Link to create and submit a reply to OYL 15 ACSON e Feedback User Manual 3 3 View link View link can be found in both the View Incoming Reply and View Search All Feedbacks screen Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edi View Favorites Tools Help aw gt gt inh e Back gt x 2 Search d Favorites a Media A Links Acson Welcome Demo One ACSON DEMO e Biz e Service e Product User Admin Current Complain L New L3 Acknowledged L3 Pending 3 OYL Replied Closed Page 1 3 200 Weter Dripping Oct 4 2004 12 30PM Oct 4 2004 3 17PM View Reply Email Close oapwriaht i 200 O0 vlanura ing o Sdn Bhd All Riah Rese ec E Welcome to Acs
23. on International Distributor Main Microsoft Internet Explorer mE File Edit Yiew Favorites Tools Help Q sax amp x aA m Search Sf Favorites QI media A i i L en e oS C If Welcome Demo One ti ACSON DEMO e Product Links e Biz e Service User Admin New Bcknowledged Psadging OYL Replied b d 0 3 4 AL Westone New Feedback ver nearing a CiXrent Nomplaints 1 Sorted by Date Updated Descer 3 New a Acknowledged 3 Pending 3 OYL Replied Closed Seardy ComNaints fitter by All Status Vv Sea Page 1 mJ No aw Tihe aw Date Created aw Date Updated aw Options sd 3 200 VYaterNQripping Sei4 2004 12 30PM Oct 4 2004 12 31PM View Reply Email Close Copyright 2002 BROEYL igi buen Co Sdr Bkd All Rights Reserved View Search all feedbacks t Done j a Local intranet Figure 13 1 Click View link to access the view page A pop up window appears as shown in Figure 14 16 ACSON e Feedback User Manual Welcome to Acson International Distributor Main Microsoft Internet Explorer Qs 0O x n A http www acson international com Preview Complaint 416 Sele Address a http www acson international co Welcom View Search all complaints View Search all complaints status New Acknd Create New Feedback Current Complaints 3 Sorted by Date Upda Search Complaints fiter 1
24. ownload Status L3 staff Replied Contents We are facing the problem of water dripping water drops from coil outside drain pan and the drop slides onto the swing louver then drips outside REPLIES Your reply Our Reply E Author Content Date Created OYL Your complaint is being attended to Please wait while we investigate the situation Oct 5 2004 12 31PM and get back to you Copyright 2002 X OYL n All Rights Reserve c Done Local intranet Figure 9 2 Reply The user can key in the reply in this space 3 Next button Click Next button to proceed to next screen 4 Cancel button Click Cancel button to return to previous screen 5 Time Remaining l This indicator indicates the remaining time that the user has in replying that particular feedback When Time Remaining Maximum 1 hour expires the systems will logout automatically 12 ACSON e Feedback User Manual 2 Welcome to Acson International Distributor Main Microsoft Internet Explorer meS Fie Edit View Favorites Tools Help aw x Qs amp ix a A Search jf Favorites QU media ei da Q Links acson BERE ACSON DEMO e Biz e Service e Product User Admin international Create New Feedback Step 2 of 2 I a attachments please zip up all files in one ZIP file before uploading and click finish Else just leave the Attachment blank File Attachment Attachment asbaight 2002 SE OYL Manufacturing Co Sd Choose
25. re ra a h nil Ai Tie Renaming S9 minutes and 558 seconds TB Mene X mm Ri A4 aru FFI ES 3 4 ha MI X AIL amid CLICK op le Au Prod Epit ic arid Matih mie dg peeked Batch Humber Serial umbe HAL Lisbon sna Dei a prerii isa baee QolySlep 2 an conditiess e Product Welcome to Acson International Distributor Main Microsoft Internet Explorer Joe File Edit View Favorites Tools Help E A P abc RI Q Back gt x e Ay A Search ste Favorites e DS c LJ ye rel 33 Address http jfw acson international com oylm distributor dist_complnt_createNew asp source eProduct Bd Go Links acson Welcome Default Admin International ACSON DEMO e Biz e Service e Product User Admin e Feedback Home Logout Create New Feedback Step 1 of 2 eProduct To lodge a new feedback please tell us by using this form ViewiSserch all Active Time Remaining 59 minutes and 50 seconds New Feedback Details Title up E amp amp IRA 4 Bru Product Range O ExislWna D New Capacity Range New Product ________ Select lw Your email s contact 8 01 VV 17KYY above 17KVY Ade DRA All Di 4D Internet ACSON e Feedback User Manual Title Fill in the title of feedback complaint Content Describe the feedback complaint in as much detail as possible Examples include failure mode parameter s
26. s The feedback complaint can be sent to multiple recipients by using a comma to separate each recipient s e mail address 3 Key in User s name 4 Key in User s e mail address 5 Key in messages if any intended for the recipients 6 Email Feeaback button Click Email Feedback button to proceed to next screen Cancel button Click Cancel button to return to previous screen 20 ACSON e Feedback User Manual Zi Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit view Favorites Tools Help ay Q Back ix a 5 x Search Sj Favorites H Rr i LJ 3 Address http www acson international com oylm distributor default asp Go Links acson Welcome Demo One international Ne DEMO e Biz e Service e Product User Admin Feedback Sent Feedback has been sent to recepients Copyright 2002 OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions Done 8B Internet Figure 18 8 OK button A new reply has been created successfully Click OK button to end the session and return to View Search All Feedbacks screen 2 ACSON e Feedback User Manual 3 5 Close link When sufficient solution is provided to the user by OYL the user can close the feedback complaint moving the feedback complaint to the Archive folder This sub section will explain the method to close a feedback complaint A Welcome to Acson International Dis
27. s the latest status or progress of the feedback complaint 8 Shows the description of the initial teedback complaint 9 Legend of reply party our repy replies by User OurReply replies by OYL 10 History of correspondences 5 3 View Incoming Reply page Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edi View Favorites Tools Help Q pak z J x a P Search jT Favorites A Media y W Links Welco purs One ACSON User Admin eMac cknow d OYL Replied Current Complaints 1 Sorted by Date Updated Descending Date Created aw Date Updated aw Options cea 200 Water Dripping Oct 4 2004 12 30PM Oct 4 2004 3 17PM View Reply Email Close Copyright 2002 3E OYL Manufacturing Cp Sdn Bhd All Rights Reserved Terms and condifions amp amp J Local intranet Figure 29 1 Status of feedback shows the status or progress of each feedback complaint and reference number 2 Title Title of correspondence 3 Date Created Date of initial feedback complaint creation 4 Date Updated Date of latest update on feedback complaint 5 Options View to view details of correspondence click to view pop up window Heply to reply to OYL 32 ACSON e Feedback User Manual gt E mail gt Closed 6 View Archive 7 View Search All 8 Create New Feedback 9 Current Feedbacks enable User to e mail the informat
28. t update on feedback complaint to view details of correspondence click to view pop up window to reply to OYL 33 ACSON e Feedback User Manual gt E mail enable User to e mail the information to relevant person 6 View Search All click on this button redirects user to View Search All page 7 View Incoming click on this button redirects User to View Incoming page 8 Create New Feedback click on this button redirects user to Create New Feedback page 9 Current Feeabacks Quantity of incoming replies 10 Quantity of pages for all incoming replies 34
29. tributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q ee Q a A ps Search f Favorites QI media 2 e3 a E LJ Links i acson LEZEA international ACSON DEMO e Biz e Service e Product User Admin View Search all complaints j View Search all complaints status New Acknowledged Pending OYL Replied F Current Complaints 1 Sorted by Date Updated Descending 3 Mew B Acknowledged 3 Pending 3 OYL Replied Closed Search Complaints titer by All Status v Search Clear Page 1 B 200 Water Dripping Oct 4 2004 12 30PM Oct 4 2004 12 31PM View Reply Email Close Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Microsoft Internet Explorer EJ 1 Do you wank bo close this Feedback i Cancel Figure 19 1 Click on Close link 2 A pop up window appears asking confirmation from the User to close this feedback complaint e Click OK button to proceed e Click Cancel button to return to previous page 22 ACSON e Feedback User Manual Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help Q Back 7 D ix a A a Search Sf Favorites QU media 2 M GH 7 Links w acson Welcome Demo One I nternationa ACSON DEMO e Service e Biz e Product User Admin Close Feedback Feedback is now closed You can reopen back by replying to the feedbac
30. ts Copyright 2002 OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions Done ib Internet Figure 24 1 Date The user can search based on year 2 Status he user can search based on the replacement status status Please Select Please Select pending collecting data processing approved credit note issued parts issued rejected close Figure 25 27 ACSON e Feedback User Manual 3 4 5 6 7 2 1 Pending Pending for physical parts 2 2 Collecting Data Pending information from customer 2 3 Processing The replacement parts or credit note is under processing 2 4 Approved he replacement parts have approved 2 5 Credit Note Issued Credit Note issued to customer 2 6 Parts Issued Replacement parts sent to customer 2 7 Rejected Replacement parts or credit note has rejected 2 8 Close Case closed Search Click Search button to view on selection done on item 1 Date Warranty Title Claim No Status and 2 Date of warranty case created Title of the warranty case Reference number related to warranty case Status of warranty claim 28 ACSON e Feedback User Manual 5 0 Glossary 5 1 View Search All Feedbacks page Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help ar Q pack Q x a 5 if Search S T Favorites QU media eT 2 Q LJ Links a
31. tton to return to previous screen 15 Time Hemaining This indicator indicates the remaining time that the user has in creating that particular feedback When Time Remaining Maximum 1 hour expires the systems will logout automatically ACSON e Feedback User Manual A Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help Q see QJ x a A p Search ST Favorites QU media ei L Links x Welcome Demo One ACSON DEMO e Biz e Service e Product User Admin Create New Complaint Thank You Your complaint has been successfuly created An email notification has been sent to OYL Technical Staff Copyright 2002 X OYL Manufacturing Co Sdn Bhd All Rights Reserved Terms and conditions Elone 3 Local intranet Figure 7 15 OK button A new feedback has been successfully created Click OK button to end the session and to return to the Main page 10 ACSON e Feedback User Manual 3 0 Handling a feedback There are a few ways to reply to feedbacks from OYL In this sub section the different ways of replying to a feedback will be explained 3 1 View Incoming Reply page Click on the respective link as explained in section 1 1 Access to e Feedback System to get to this page from the Main page Welcome to Acson International Distributor Main Microsoft Internet Explorer File Edit View Favorites Tools Help a Q pack M J x
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