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1. Occurs when enrollment URL is incorrectly set on NETira CA device lt PrinterUID gt Register NETira CA application again with AirWatch Printer Wrong status alert received Occurs when printer has sent incorrect payload values in the Alert request from DevicelD lt PrinterUID gt Firmware is outdated Update the printer firmware 41 NETira CA Failed to copy lt filename gt Occurs when Install File command from AirWatch fails to Device lt filename gt Printer is not accessible to NETira CA Reboot printer B 2 HTTP Status Codes Status Code 200 Ok 401 Unauthorized 403 Forbidden 404 Not Found 500 Internal Server Error Cause Indicates HTTP GET or HTTP POST was successful Indicates that printer either needs to authenticate with the server or failed to authenticate with the remote server Indicates that the authentication was provided and valid however the user does not have access to the requested resource Indicates that the remote URL provided points to an invalid location on the server Indicates that the server encountered an unexpected condition that prevented it from fulfilling the request 42 right by our customers datamax o neil by Honeywell2. right by our customers datamax onell Contents DPT CC e A E a E ses anise oe eceree A 1 1 1 Be OUTS a E a e 1 12 res COV recan Ile USE Cie ea O 1 13 Wh Should Use this GUIE ctecee si pcteecnmceanbegtesaes cnt tsapeautecuessunasap Ea oee aTi 1 1 4 Legal DIS Cl LUNA NS ie rte nares anaes tenae rh ea anna tona oe hacia gna ase ena ania aagonaenum naceiua ea yoaaeemeo 1 1 4 1 FCS SIONS 01 SO a eE E E EE E 1 1 4 2 Liability LIMITATIONS ee ccc eece cece ee eeceeeeseeeeeeeeseeeeseeeseaeeseueeseeseueeseeesaneeseeeeaes 1 1 4 3 Warranty DISCIAIMEL ccccccceecceeeceeeseeceeeceueceeeceueseeeseesseesaeeseeeseeeseeeseesseeeseees 2 Teese SMN S n esa aeetan suse eenemeised sacune eaahenustioekcuuaneananceba same esaneenaneencuuaewences 2 ZW OCI CON rac os se nse vega ng radeon sae EA EEE A 3 2l 051210 OVEN W eee eee eee a ee eee eee 3 2 1 1 NETira Connect for AirWatch amp NETira Printer Service ccccccceseeeeeeeeeeeeeeeeees 3 2 1 1 1 NE TTA A rE E EE scan dete passe entecnsecscaresanetanncesmsecnseanad 3 2 1 1 2 NETTI E reie E E E E E EA E E dace 3 Zee AN a ee ee eee ee een eee eee ee 3 2 1 3 NETira Configuration Tool NETira CT ccccccccccccseeeseeeeseeeseeeeseeeeseeeseeeeseeeeaeeess 3 2 2 Requirements for Installation and COnfiQuration cccccccccseeeceeeseeeeceeeeseeeseeeeseeeseeeess 3 RS 0 9 918 210 PA gt Come ee eee ene ere ere eer ere et een tee eer ee etre reer 5 MUS UO oir
3. lt Select More on the upper right next to Query and on the drop down menu click on Soft Reset under the Management column to initiate a soft reset of the printer Datamax O Neil Irvine v ew gt Devices gt f ters gt List Vie DANKY_RL4E_J 2 Dashboard List View RL4e Ownership Corporate Dedicated ae Query Managemen t gt Lifecycle gt Profiles General Battery Media Label Print Control System Setting Factory Reset gt Compliance Policies gt Certificates Type Datamax O Neil Printer gt Products Model RL4e v Printers Name DANKY_RL4E_J_2 Model Number RL4e Printer Serial No DANKY_RL4E_J_2 Click OK when asked if you are sure you want to perform the soft reset action on the printer 4 Click OK when the message appears indicating the soft reset command was sent to the printer 5 The printer will reboot if the AirWatch console and the printer are communicating properly 23 7 Creating and Installing Printer Profiles This section explains how to create and install printer profiles A printer profile is a set of printer settings that can be applied to other printers to save setup time 7 1 Creating a Printer Profile 1 Open and log into the AirWatch console 2 Select the Devices icon on the menu on the left then go to Printers gt Printer Settings gt Printer Profiles 3 From the Printer Profiles screen click Add Profile located directl
4. x86 D atamax O Neil NE Tira Connect for Airwatch Browse Disk Cost Cancel e On the Confirm Installation screen click Next gt to start installation of NETira CA Confirm Installation The installer is ready to install NE Tira Connect for Airvatch on your computer Click Next to start the installation Cancel lt Back f When you receive the screen message telling you that installation is complete click Close to exit the installation program Installation Complete NETira Connect for Airw atch has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework 4 NETira CA and AirWatch Configuration 4 1 NETira CA Configuration Part 1 oe 1 After installing NETira CA exe a shortcut icon to NETira CA that looks like this will appear on the desktop 2 Double click on the shortcut icon to create a shortcut in the sistray at the bottom right of the screen Double click on the NETira CA icon in the sistray 4 Enter admin for the User Name and admin for Password Click Login NOTE The User Name is not case sensitive the Password is case sensitive User Name admin 5 From the NETira Connect for AirWatch Configuration screen that appears with pre populated data write down the data in the Print Server UID section The data in the Print Server UID section will be used later
5. 2 Introduction 2 1 System Overview The overall system is composed of three programs systems NETira Connection for AirWatch NE Tira CA or NETira Printer Service NETira PS AirWatch and NETira Configuration Tool NETira CT NETira CA NETira PS and AirWatch are the primary programs utilized on a day to day basis and work together to control and monitor the printers NETira CT is used to setup configure the system and printers 2 1 1 NETira Connect for AirWatch amp NETira Printer Service 2 1 1 1 NETira CA NETira Connect for AirWatch NETira CA is software from Datamax O Neil that resides on your server works over the Internet with a remotely installed system called AirWatch and interfaces with the Datamax O Neil printers on your printer network NETira CA serves as the intermediary control between the remote AirWatch system and your network printers through its AirWatch Console interface that is accessed on your computers The AirWatch Console functions also provide extensive information regarding printer usage and diagnostics Some of the available managed tasks are e Alerts status enrollment requests sent from the printers to the AirWatch Console e Files and settings sent from the AirWatch Console to the printers 2 1 1 2 NETira PS NETira CA software will run as a Windows Application hence It can be launched only after a user logs into the server Instead NETira PS software can be used if the application has to be run as a
6. AirWatch console are communicating properly send the printer a soft reset command The soft reset command will not change any printer settings If the printer resets as commanded by the AirWatch console then the printer and AirWatch console are communicating properly 1 2 3 In the AirWatch console go to Devices gt Printers gt List View and click on the friendly name of the printer to see the specific details of this printer Datamax O Neil Irvine v Devices gt Printers gt ListView gt DANKY_RL4E_J 2 RL4e Ownership Corporate Dedicated Dashboard List View gt Lifecycle evices gt Profiles General Battery Media Label Print Control System Settings Miscellaneous Wi Fi More gt Compliance Policies gt Certificates Type Datamax O Neil Printer gt Products Model RL4e v Printers Name DANKY_RL4E_J 2 Conten List View Model Number RL4e Details View Printer Serial No DANKY_RL4E_J 2 Alerts Date Time 03 18 2015 13 51 33 Printer Settings Boot Version 11 00 0000 Status Enrolled Devices Settings Boot1 Architecture 3 0 Last Seen A 3 18 2015 8 54 43 PM Boot2 Version 12 00 0000 Enrollment Date 3 18 2015 8 48 41 PM Boot2 Architecture 3 0 UDID DANKY_RL4E_J 2 Version Info VER RL4e 18 05 _0062 0004 Mar 15 2015 AVR_VER 04 2 xAVR_VER A 14 12 17 Wi Fi MAC Address 008092682800 WIFI Type 4 Odometer 0 Bluetooth Device 008092682801 Address about Powered by ainw
7. F PowerRadioOn Printer Component Auto Update S Printer Information te Smart Battery Media Label L __ Beeper On on bs a Memory Modules Configuration File Name 255 chars Max DOIMFIUP1lupdate cig IDO MFIUP 1 update cfg ie Print Control FTP Feedback File Mode Disabled Disabled System Settings j z i f FTP Feedback File Subdirectory i a Sensor Calibration ffi FTP Feedback Template File 5 FTP Password WRITE ONLY FTP Server Name 255 Chars Max or IP a 192 168 99 1 FTP Server Port 21 FTP Username dankyuser Menu Name Display Mode after Auto Updat Display Always Menu Name to be displayed after Auto Upd Print M Mode after Auto Update Pro Print Alw lessage r pdate Pro if ays Print losin Stored Label for Auto Updat Print Server ection Mode HTTPS Include Name a Current Value Status New Value O 192 168 99 1 21 dankyuser Display Always Menu Language Files E Auto Update Avalanche Enabler Lo jy Airwatch Prctaways HTTPS wae General Network i Wireless General Network kd WIFI 3 Bluetooth LE OO oi OD o a a a o LIAA IAKA Print Server IP Addre 192 168 99 1 a O DPS Print Server Po 10000 Printing Mode for Status Message Print Rotate status mes Print Rotate status mes Security Credential File Format Default m Default C oe sable Natch TEE 2015 01 14_1432 EEIT
8. The public facing IP address of the WiFi network of the server hosting NETira CA e The normal and secure port number you recorded in Section 4 3 Step 4 e Aprinter connected to the network of the host computer running NETira CT 6 1 1 Enrolling a Printer with AirWatch 1 Click on the NETira CT shortcut icon on the desktop 2 Click on Auto Update in the list under Printer Component on the left File Tools Help oS B amp ad RS232 Printer Component Printer Information A jt Smart Battery iz Media Label 3 Memory Modules 2 Print Control i System Settings Sensor Calibration C3 Miscellaneous Fonts ME Images lt gt Stored Labels Menu Language Files Be auto Update Avalanche Enabler gy Airwatch 4 RS232 pam General Network S22 Wireless General Netwol he VAMC lt gt 3 On the Auto Update window perform the following tasks a On the Print Server Connection Mode line select HTTP for normal or HTTPS for secured connection in the New Value column b On the Print Server IP Address line type the address of the server hosting NETira CA in the New Value column On the Port line enter the normal or secure port number recorded in Section 4 3 Step 4 d Onthe Type line select AirWatch from the drop down menu in the New Value column e When done Click Send 21 File Settings Tools Help eS B amp E rs232 in O74 AlE B BBs
9. e Subscription to AirWatch services and AirWatch customer number e Printer manuals may be required to create the printer profiles e Signed Certificate e Private Key File for Certificate e FQDN name associated with Signed Certificate e Public facing IP address of WiFi network of server hosting NETira CA 2 3 Supported Printers Datamax O Neil RL3 Firmware version 8 05 0066 or newer Datamax O Neil RL4 Firmware version 8 05 0066 or newer Datamax O Neil RL3e Firmware version 18 05 0066 or newer Datamax O Neil RL4e Firmware version 18 05 0066 or newer It is highly recommended that you utilize the current firmware version on your printers 3 Installation 3 1 Required AirWatch Information NOTE You must already have an AirWatch account and AirWatch Console Version 8 or newer installed 1 To set up the AirWatch Console software for NETira CA you must have available or create and write down the following information that will be required for later steps a b C User Name This is the user name you use to long onto the AirWatch Console Password This is the password you use to log onto the AirWatch Console Login Screen URL Address This is another name for the Environment URL or the unique company URL to access your company s AirWatch admin console This should have been provided to you by your AirWatch Account Manager or other AirWatch representative at time of installation of the AirWatch system along w
10. in the AirWatch Add Print Server dialog box in Section 4 2 Step 6 Example of PrintServer UID 9ab41b5c D70a 4ad8 9a1c 05efea6c3d7e Print Server Configuration Print Server UID Sab4 1b5c D70a 4ad8 9a 1c D5efeaicid7e AirWatch Notify Point Certificate file NETira CA pfx Normal Port 9090 Secure Port 10000 so toed Group ID Print Server Version 1 0 1 2 Register Server AirWatch Server Configuration Change Password HMAC Key Registration URL Le Enrollment URL Manage Printers Command URL Alert URL AirWatch Version Please register the server Other Settings Maximum Number of Enrollable Printers 1000 Current Number of Enrolled Printers 0 _ Enable Logging Enable Data Logaing View Activity Logs 10 6 Enter the Printer Server Registration URL information from Section 3 1 Step 1d in the AirWatch Registration URL box Example of Print Server Registration URL http do_airwatch airwatch com deviceservices periperalservice v1 register Print Server Configuration Print Server UID Jab4 1b5c 070a 4ad8 Sa 1c D5efeaic 3d 7e Refresh AirWatch Notify Point Certificate file N ETira CA pfx liaa Normal Port 3090 Secure Port 10000 Group ID Print Server Version 1 0 1 2 AirWatch Server Configuration Chinas Raced HMAC Key Registration URL s do_airwatch airwatch com deviceservices peripheralservice vis i nro Enrollment URL i PE Printers Command URL Alet URL AirWatch Version Please register
11. related to the Applications that we make available to you the Documentation Any patch update upgrade modification or other enhancement provided by us with respect to tha Annlicatinne ar tha Nacumoantatinn chall ha ineludad sasithin tha bd C I Do Not Agree Agree ma aa C On the Shortcut screen check Create Desktop Shortcut if you want to create a convenient NETira Connect for Airwatch NETira CA shortcut icon on the Desktop to quickly access NETira CA when needed Check Launch on Windows Startup if you want NETira CA to start up automatically when the user first logs into the computer Click Next gt Setup can create shortcut to NE Tira Connect for Airwatch on your Desktop or can configure to launch automatically after system login Would you like Setup to enable those Create Desktop Shortcut Launch on Windows Startup Cancel lt Back On the Select Installation Folder screen you can choose the location where the NETira CA software will be installed To change the suggested default location click Browse and select the desired location When you have selected where it will be installed click Next gt Select Installation Folder The installer will install NE Tira Connect for Airvatch to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder fC Program Files
12. the server Other Settings Maximum Number of Enrollable Printers 1 000 Curent Number of Enrolled Printers 0 _ Enable Logging Enable Data Logging View Activity Logs 7 Enter the Fully Qualified Domain Name FQDN name associated with a signed certificate in the AirWatch Notify Point line Follow the FQDN name with a colon and the appropriate port number followed by aw notify You can find the non secure port number listed next to Normal Port and the secure port number listed next to Secure Port You can use either port number a FQDN name examples b https airwatchNETira CA com 10000 aw notify Secure site URL http airwatchNETira CA com 9090 aw notify Non secure site URL PrintServer Configuration Print Server UID Sab41b5c 070a 4ad8 9a 1c OSefeabic3d7e Hh AirWatch Notify Point ETIME ECNE Th eure Certificate file NETreCApR a Normal Port 9090 Secure Port 10000 Group ID Print Server Version 1 0 1 2 AirWatch Server Configuration Change Password HMAC Key a E _ tipe do_arwatch arwaich com deviceservices perpheralecrvioe v register syst Enrolment URL Manage Printers Command URL Alert URL AirWatch Version l Please register the server Other Settings Maximum Number of Enrollable Printers 1000 Curent Number of Enrolled Printers 0 _ Enable Logging Enable Data Logging View Activity Logs 11 8 Enter the AirWatch Organization Group ID into the NETira Co
13. 0 0000 3 0 12 00 0000 3 0 VER RL4e 18 05_0062 0004 Mar 15 2015 AVR_VER 04 2 xAVR_VER A 14 12 17 008092682800 4 3 Printer will reboot 35 10 3 Factory Reset Restores factory setting for printer attributes 1 Goto Devices gt Printers gt List View and a list of printers will appear Select the desired printer by clicking its friendly name 6 Dashboard on List View List View A WA Lifecycte Filters T gt Profiles Last Scen Friendly Name Type Compliance Policies ad B DANKY_RL3_017 Datamax O Ned Printer a Certificates H gt Products amp B RL3_ 35298008 Datamax O Neil Printer is a Printers E Oe RE eee a Details View f x Ne Dashboard DANKY_RL4E_J 2 Vv eee Ri4e Ownership Corporate Dedicated Lifecycle x gt F r Devices Query Alt Soft Reset Change Organization Group gt Profiles General Battery Media Label Print Control System Settings Miscellane Edit Device Delete P gt Compliance Policies gt Certificates Type Datamax O Neil Printer gt Products Model RL4e Name DANKY_RL4E_J 2 Model Number RL4e Details Vie Printer Serial No DANKY_RL4E_J 2 Alerts Date Time 03 18 2015 14 32 22 gt Printer Settings Boot Version 11 00 0000 ji Status Enrolled Devices Settings Boott Architecture 3 0 Last Seen 3 18 2015 10 28 11 PM Boot Version 12 00 0000 Enrollment Date 3 18 2015 8 48 41 PM Boot
14. 00003 Package Version 2015 03 18_1453 F Temp UpdatePackage RL4_8 05_0062_S6755 bin F Temp UpdatePackage RL4_Boot 1_V1 26_S5508 bin F Temp UpdatePackage RL4_Boot2_V2 26_S5441 bin Configuration L Configuration Byte count 0 FileName Labe Size bytes TypeValue File Count 0 Create JSON File _F Temp UpdatePackage update pkg JSN Ready Find the folder with the update package files and compress it into a zip file Manually change the file extension from zip to dat AirWatch will not allow zip extensions for files Make a note of where this file is located because you will need it in Section 8 Step 19 8 Inthe AirWatch console on the menu on the left go to Devices gt Printers gt Printer Settings gt Printer Files Then click on Add New File at the top of the Printer Files screen airwatch console Dashboard List View Datamax O Neil v Printer Files Lifecycle gt Profiles Devices gt Compliance Policies gt Certificates gt Products v Printers List View Alerts v Settings Printer Profiles Printer Files Print Server Settings Add New File Status Publish Platform Active v All Y Zebra Printer v Organization Group Datamax O Neil Status Active Publish All Platform Zebra Printer Setting Group All Active File Name Type Platfo
15. 1432 SA SendAuto Update Request COM1 9600 8 One None Control Code Standard 4 Click on the AirWatch button in the Printer Component menu at left 5 Type in the friendly name for the connected printer in the New Value column When done click Send File Settings Tools Help oS B lA ads Rs232 lanier O gt y amp H 2 BIBA B F PowerRadioOn Printer Component Print Control gP System Settings ap Sensor Calibration _ g Miscellaneous A Fonts Be nee Include Name a Current Value Status New Value B Send Printer Name to be used with Airwatch DANKY_RL4E_J_7 DANKY_RL4E_J_2 6 Remove and reinstall the battery in the printer you are enrolling and restart it On printer start up a printer enrollment request will be sent to AirWatch Click on the AirWatch console 8 Under the Devices icon on the left select Printers gt List View to see the currently enrolled printers If the friendly name of the printer is on this list the printer is enrolled Search AirWatch Datamax O Neil Irvine v i gt Compliance Policies Li e ist View gt Certificates z Filters gt g g Search List gt Products a Last Seen Friendly Name Model Organization Group av Printers lt a Details View Ri ear z DANKY_RL4E_J_2 Datamax O Neil Printer Irvine Alerts 22 6 1 2 Testing a Printer with AirWatch To test whether a printer and the
16. 2 Architecture 3 0 UDID DANKY_RL4E_J 2 Version Info VER RL4e 18 05_0062 0004 Mar 15 2015 AVR_VER 04 2 xAVR_VER A 14 12 17 WI FI MAC Address 008092682800 WIFI Type 3 All currently installed attributes and settings will be replaced by factory attributes and settings 36 Appendix A Definitions and Alerts A 1 Definitions AirWatch Notify Point Address or URL at which NETira CA receives all the requests or Notifications from AirWatch Connection Mode Type of connection between NETira CA and Printers secure HTTPS or normal HTTP Factory Reset Command to restore the factory setting for a printer Factory Reset will not alter the Networking Settings e g Wi Fi setting of the printer is remained the same FQDN Fully Qualified Domain Name Group ID The ID associated with an Organization Group of AirWatch HMAC Key Hash based Message Authentication Code AirWatch generates this key automatically for each Print Server NETira CA NETira Connect for AirWatch Middleware software solution that allows AirWatch to manage Datamax O Neil printer NETira CT NETira Configuration Tool Software program for configuration of the Datamax O Neil printer PFX File Personal Information Exchange File In NETira CA context this file contains the Certificate and Private Key information Print Server UID A unique ID to represent an instance of NETira CA or Datamax O Neil Print Server on AirWatch S
17. 3 14 PM Irvin DANKY_RL4E_J 2 Ri4e Ownership Corporate Dedicated Profiles Compliance Policies Certificates Products Printers List View Alerts Printer Settings Devices Settings 5 Physically open the media door on the printer and leave it open Be sure the printer is powered ON 6 Wait 10 seconds and then press the F5 key on the computer keyboard to refresh the screen 32 7 Inthe Alert Type column you should now see the Head Open alert with an orange triangle with an exclamation mark in the Status column for that printer DANKY_RL4E_J 2 Ri de Ownership Corporate De ste Sample Time Close the media door on the printer Wait 10 seconds and then press the F5 key on the computer keyboard again to refresh the screen 10 After the screen refreshes you should see the Head Open alert but the orange triangle with an exclamation mark should have been replaced by a blue circle with a check mark showing that there is no longer an alert for that function If this test is successful you have verified that the printer is able to send alerts to the AirWatch console DANKY_RL4E_J 2 RI 4e Ownership Corporate Dedicated NOTE Both the Status icon and the Sample Time will update on the Alerts screen each time the status changes 33 10 Managing Datamax O Nell Printers from AirWatch This section coves the management of Datamax O Neil printers from AirWatc
18. Configuring AirWatch Server e Adding and setting up system printers using NETira CT e Testing system printers e Managing system printers 1 3 Who Should Use this Guide e IT staff e System administrators e System integrators e AirWatch Ecosystem users Note It is important that users have some familiarity with AirWatch ecosystems and know how to manage and navigate AirWatch consoles because this User Guide does not cover operation of the AirWatch Console For information guidance and training on AirWatch systems and products including the AirWatch Console contact AirWatch 1 4 Legal Disclaimers 1 4 1 Permissions of Use This document may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior written consent from Datamax O Neil Corporation Datamax O Neil The information in this documentation is subject to change without notice 1 4 2 Liability Limitations In no event shall Datamax O Neil or anyone else associated with the creation content and delivery of this guide be held liable for any error or for any incidental indirect special or consequential damages including but not limited to any lost revenues profits business opportunity data or use in connection with the furnishing performance or use of this manual and or the use of the software hardware associated with Datamax O Neil or the examples herein 1 4 3 W
19. RL Command URL Alert URL and AirWatch Server Version Write down the number in the box next to Secure Port It will be needed to enroll printers in Section 6 1 1 Step 3c Print Server Configuration Print Server UID Sab4 1b5c 070a 4ad8 Sa 1c D5efeaGc3d7e AirWatch Notify Point https airnwatchNETire CA com 10000 aw notify Certificate file NETire CA pfx Normal Port 9090 Secure Pot 10000 Stop Server Group ID datamaxoneil Print Server Version 1 0 1 2 Register Server AirWatch Server Configuration Change Password HMAC Key dce5c849 8363 4d0c b087 da2e694 lfe4f M U Registration URL https do_airwatch airwatch com deviceservices peripheralservice v 1 register ee Enroliment URL https do_airwatch airwatch com Device Services pernpheralservice Vv 1 enrolldevice Manage Printers Command URL https do_airwatch airwatch com DeviceServices peripheralservice v 1 checkin Alert URL https do_airwatch airwatch com Device Services peripheralservice V 1 alert AirWatch Version hirwatch 8 0 Other Settings Maximum Number of Enrollable Printers 1000 Current Number of Enrolled Printers 0 _ Enable Logging Enable De View Activity Logs NOTES The Stop Start Server button can be used to start and stop the NETira CA If Normal Secure port value is changed the user must stop and restart the NETira CA The Change Password button can be used to change the password of the currently logged in user Only Admin can us
20. The software is not printer specific Once the NETira CT Configuration Utility has downloaded unzip NETira CT_Setup XXXX zip to install it Open NETira CT_ Setup exe to launch the install program and add a shortcut icon to NETira CT on your desktop do Customer Center login Contact us Print page Search a by Honeywell Die UCM E ee ia es me Support amp Downloads Erria rm eee Mea ilk 7 Downloads amp Drivers Home gt Support amp Downloads gt Downloads amp Drivers gt Remote Access Support gt FAQ s Select your product RL4e v gt Standard Warranty Service Programs Technical Downloads Software amp Tools D Certified Service Centers gt RMA Request Accessory Option Guides p Drivers RL 2 Bay Charger SDK gt Discontinued Products A RL 2 Bay Charger b T i 2 Utility gt Warranty Registration A RL Multiple Unit Charging Adapter bad A BT Management for Wavelink Avalanche Printer Express Request A RL Power Converter i gt o D O Package Builder gt Contact Technical Support A RL Printer Mounting System A RL Swivel Lock Bracket Kit F NETira CT Configuration Utility Ver 59 l De Size 2853 51 ko Date 16 07 2014 Download document 20 6 1 Enrolling and Testing a Printer This section will show you how to enroll a printer and test it to be sure it is communicating properly with the AirWatch Console To complete this section you will need the following e
21. W gt Ufecycle gt Profiles gt Compliance Policies gt Certificates gt Products v Printers Ust View Alerts w Printer Settings how printer profiles should be sent to printers with their Assignment Type set to atch console navigate to Devices gt Printers gt Printer Settings gt Printer Profiles Add Profile Platform Any Status Actwe Setting Group Al 3 a 3 Organization Group Datamax O Neil Status Active Publish All Platform Amy Setting Group All ive Profile Name e Danky_PP_MediaSetting Auto Datamax O Neil Printer tems 1 1 of 2 Click on the magnifying glass icon on the right of the printer profile that you want to install It must be Optional under Type v Printers List View Details View Alerts v Printer Settings Printer Files Print Server Smart Groups Devices Settings a r Search AirWatch Datamax O Neil Irvine v De es gt ers gt f ter Sett Printer Profiles Add Profile Publish All Platform Any Status Active Setting Group v v v All Organization Group Datamax O Neil Irvine Status Active Publish All Platform Any Setting Group All Active Profile Name Platform Published Version Media_Printer_Profile optional Spatemax o Neil Printer Irvine Items 1 2 of 2 Type Managed By Installed Assigned Danky_PP_MediaSett Auto Datamax O Neil Printer Datamax O Neii 2 3 A list of printers for the selected S
22. abase 4 2 AirWatch Console Configuration 1 Goto the Login Screen URL Address that you wrote down in Section 3 1 Step 1c When you get to the AirWatch Console login screen enter the user name and password you wrote down in Section 3 1 Steps 1a and 1b to log in gt PN Console Username ser Password 2 On the first screen that appears after you have successfully logged in click on the Devices icon on the left and then select Printers gt Printer Settings gt Print Server from the drop down menu that appears This starts the process of adding NETira CA services to the AirWatch Console DE Saleyey lae There are 0 devices at this Organization Group level Add at least one device to view the Device Dashboard 3 Select Add Print Server to add a new print server Here you will be adding NETira CA as the print server Datamax O Neil System System Peripherals Print Server Getting Started Branding Enterprise Integration Help UID Notification Endpoint Username Organization Group HMAC Token Version Add Print Server Search List GC Yv NOTE If you currently have print servers already installed on your AirWatch Console they will be listed If no printers are installed none will be shown 13 You will be able to enroll printers later in Section 6 Datamax O Neil System System Peripherals Print Server Getting Started Branding gt Enterprise Integration Help v
23. arranty Disclaimer Although every effort has been made to ensure the accuracy of the content of this manual Datamax O Neil makes no warranties with respect to the content or accuracy of this documentation Datamax O Neil warrants that the NETira software will perform in substantial compliance with published specifications and will be free from defects in materials and workmanship under normal use for the corresponding warranty period specified on Datamax O Neil s website This limited warranty is in lieu of all other warranties express or implied including warranties of merchantability or fitness for a particular purpose The rights and remedies provided herein are exclusive and in lieu of any and all other rights or remedies 1 4 4 Trademarks NETira is a registered trademark of Datamax O Neil in the United States and certain international markets Datamax O Neil is licensed to use other trademarks in the United States and internationally all of which are the property of their respective owners Microsoft Corporation Windows Windows NT Windows Server and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective owners 2015 Datamax O Neil Corporation All rights reserved
24. e the Manage Users to add delete users and or to reset the password of a user Manage Printers allows admin user to manage currently enrolled printers Check the box next to Enable Logging to log all activities The Open Logs Folder button will show you the logged activity file Check the box next to Enable Data Logging to log all data transmitted through the networks among NETira CA printers and the AirWatch Console 17 4 4 NETira Printer Service If NETira PS software is used instead of NETira CA then make sure that NETira PS Service is added in the Windows services list and also confirm that service is started 1 Goto Windows gt Control Panel gt Administrative Tools gt Services 2 Search for NETira PS Service in the services list 3 Confirm NETira PS Service is started as seen below File Action View Help es Flo as Ba gt m n p NETira PS Service Stop the service Restart the service Description Service Instance of NETira Printer Service Name E Net Driver HPZ12 ct Net Msmq Listene aig Net Pipe Listener aig Net Tcp Listener A ZE Net Tcp Port Shari 4a NETira PS Service isd Netlogon E Network Access P ck Network Connecti ck Network List Service EE Network Location ZE Network Store Int Description Receives act Receives act Receives act Provides abi Service Inst Maintains a The Netwar Manages a Identifies th Collects an Thi
25. e used to associate the print server to the appropriate Organization Group in AirWatch This key will need to be entered into the relevant Print Server configuration File HMAC Token dce5c849 8363 4d0c b087 da2e694 1fe4f USER Select the appropriate enrollment user that will be associated to the Print Server This user may be associated to multiple Print Servers User id dankyt Enter the Print Server UID of NETira CA that you obtained in Section 4 1 Step 5 in the Service UID box in the UID section of the page Add Print Server HMAC TOKEN The HMAC key auto generated below will be usec to associate the print server to the appropriate Organization Group in AirWatch This key will need to be entered into the relevant Print Server configuration File HMAC Token dce5c849 8363 4d0c b087 da2e694 1fe4f USER Select the appropriate enrollment user that will be associated to the Print Server This user may be associated to multiple Print Servers Userid dankyt v Service Uid 9ab41b5c 070a 4ad8 9atc 05efea6c3d7 e 14 7 Click Save and the NETira CA print server will be shown as Pending Registration Datamax O Neil System System Peripherals Print Server Getting Started Branding gt Enterprise Integration Help UID Notification Endpoint Username Organization Group HMAC Token Version gt Security gt Localization v Peripherals r Print Server gt Reports amp A
26. eboot Occurs when CLC terminal is open for printer by other interfaces Close CLC terminal used by other interfaces Printer Command error Connection Occurs when printer has lost Network connection during to printer is failed in between for package profile download or Printer Query device Restore the Network Connection of the printer Error A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond Occurs after firmware upgrade using AirWatch autoupdate NETira CA will acquire connection with printer after upgrade and reboot Occurs when AirWatch sends command request other than Reset ResetDefaults Delete PrinterQuery InstallProfile InstallFile NETira CA application version is outdated Install the new version of NETira CA MDM Wrong command payload received Occurs when printer is deleted from AirWatch console and MDM Alert request lt AlertType gt Printer Delete Notification is missed at NETira CA lt alert ltem gt failed from device Re enroll the Printer if it is to be added to AirWatch lt Deviceld gt Reconfigure the printer Set Auto update type to a value other than AirWatch 5 Printer Wrong enrollment request Occurs when Printer has sent incorrect payload values in Firmware is outdated Update printer firmware MDM Enrollment request failed from
27. eeecsuseseuecsaeeseueseeeessusesseeseas 24 7 2 Managing Printer Profiles with Optional Assignment Type c cccseccseeeeeeeeeeeees 2 8 Sending Install File Commands to a PLINTCL 1cccsescccnnsecennnenennnenenensnenenseenneseneness 28 9 Receiving and Testing Alerts from a Printer 11scccnsccensccennecennesensesensesennesensesenes 32 10 Managing Datamax O Neil Printers from AlirWat ch 11cc1cccsscsenssenssnnsseensenses 34 OT 8 6 A emer eee eee eee eee eee 34 10 2 Soft RESOt c cece cccccccccceccccccccecececccecececaccceacececaceceauacetececeausuetececeauecetececeavsneneneneas 35 TOL FACIO ROSE bann 36 Appendix A Definitions and AlettsS 1sccssccensccnsccennsennscnnesennsensseensenssensseensenssensssenses 37 A DEINO erae nants puaueuaanniennin puaueuaasnaanansuaueuaannaeatnn amends 37 AL AOI A E team atanenaatn ean anes 38 Appendix B Troubleshooting 1 cccsscccnscnenscnennenennenennenenssnensenensssenssseesssensenenssseensnennsnes 40 B 1 NETira CA Troubleshooting Messages and SOlutions cccccceeeecseeeeeeeeeeeeeeseeeenees 40 B2 HUP Status CodeS enee a a a A 42 1 Preface 1 1 Purpose The purpose of the NETira Connect for AirWatch User Guide is to provide step by step instructions to complete basic tasks to set up and use NETira Connect for AirWatch 1 2 Steps Covered in this User Guide This User Guide covers the following steps e Installing NETira CA software e
28. eneral amp Print Control T System Settings 5 Auto Update General Network Media Label c RS232 ahaa gt Wi Fi Miscellaneous Bluetooth gt Custom Settings Save amp Publish Cancel 25 8 The profile for that profile category will appear with some of the data already populated Change any settings as necessary You may need to consult the printer manual to complete some of the fields Below is the Media Label category as an example Media Label Imperial 200 1000 Continuous Bluetooth FSR Maean 412 Save amp Publish Cance Here is an example of the typical data that could be used for the Media Label profile Units of Measure Imperial Present Distance 0 Allow Present Backup E Enabled Label Length 200 Maximum Label Length 1000 Sensor Type C Continuous Gap Alternate Mode D Disabled Back After Print N No Label Width 412 Paper Out Distance 25 TOF Precedence N No Clean Head Counter 0 Stop Location A Auto 9 When you have completed entering the desired fields in the profile category click Save amp Publish NOTE AirWatch will immediately send push the printer profiles to the printers belonging to the selected smart groups with an Assignment Type of Auto set in Section 7 1 Step 6 26 7 2 Managing Printer Profiles with Optional Assignment Type The following describes Optional 1 From the Air
29. h console by sending Query All Soft Reset and Factory Reset Commands Query All Displays printer attributes and settings on a detail page on AirWatch console Go to Devices gt Printers gt List View and a list of printers will appear Select the desired printer by clicking its friendly name Datamax O Nell Ivine Dashboard r DANKY_RL4E_J 2 vi soos Ri4e Ownership Corporate Dedicated Lifecycle 5 Devices j Profiles Genera Battery Media Label Print Control System Settings j Reset Edit Devic Deiet gt Compliance Policies gt Certificates Type Datamax O Neil Printer gt Products Model RL4e V Printers Name DANKY_RL4E_J 2 List View Model Number RL4e Details View Printer Serial No DANKY_RL4E_J 2 Alerts Date Time 03 18 2015 14 32 22 gt Printer Settings Boot Version 11 00 0000 Status Enrolled Devices Settings Boot1 Architecture 3 0 Last Seen A 3 18 2015 10 28 11 PM Boot Version 12 00 0000 Enrollment Date 3 18 2015 8 48 41 PM Boot2 Architecture 30 UDID DANKY_RL4SE_J 2 Version Info VER RL4e 18 05_0062 0004 Mar 15 2015 AVR_VER 04 2 xAVR_VER A 14 12 17 Wi Fi MAC Address 008092682800 WIFI Type 3 3 After 10 15 seconds hit the F5 key to refresh the screen and a list of updated printer attributes and settings will appear 34 10 2 Soft Reset Sends command to reboot the printer but not change any settings 1 Goto Devices gt Printers gt List View and a list of pri
30. he LCD screen on the printer will show the progress status of the installation and the File status in AirWatch will be labeled as Installed upon completion 31 9 Receiving and Testing Alerts from a Printer In this section you will conduct a test to confirm that the AirWatch console receives alerts from the printer 1 Inthe AirWatch console using the menu on the left go to Devices gt Printers gt List View 2 Select the printer you want to test from the list Datamax O Neil tirvine v Dashboard List View List View gt Lifecycle Profiles ast Seen Type gt Compliance Policies gt Certificates Datamax O Neil Printer gt Products v Printers RLI 35298002 Datamax O Neil Printer Details View ALS 35298011 Datamax O Nell Printer Alerts Printer Settings Datamax O Neil Printer Devices Settings Datamax O Neil Printer Datamax O Neil Printer xO Neil j vine v Dashboard DANKY_RL4E_J 2 vi exec Ri4e Ownership Corporate Dedicated gt Lifecycle gt Profiles Genera Battery Media Label Print Control System Settings Miscellaneous Wi Fi Compliance Policies Auto Update gt Certificates Type Datamax O Neil Prite General Network Model RL4e Bluetooth Name DANKY_RL4E_J 2 f RS232 Model Number Ri4e Printer Serial No DANKY_RL4E_J 2 Alerts Date Time 03 18 2015 14 32 Printer Settings Boott Version 11 00 0000 Enrolled Devices Settings Boott Architecture 3 0 A 3 18 2015 10 1
31. igned Certificate Files Certificate signed by a known Certificate Authority Private Key File Information used to decrypt the cipher data Registration URL Address or URL that NETira CA uses to register itself to AirWatch Soft Reset Command to reboot the printer System Files Files on printer including LUA Script file JSON Menu File Configure File and Database File Trusted Certificate Authority Known organization that issues Certificates 37 A 2 Alerts Ti T Prnchesdisnotiockesenposion SCS iEAD OPEN a Towe ero o veee ea hk aa iN hk Ss h 38 39 Appendix B Troubleshooting B 1 NETira CA Troubleshooting Messages and Solutions NETira CA Registration P eh Occurs when incorrect data sent to AirWatch from NETira CA por pact oaneee p Enter correct values Print server UID Group ID Registration URL and try registering Print server Occurs when incorrect data sent to AirWatch from NETira CA Registration failed 400 Bad Reques Enter correct values Registration URL and try registering Print server Occurs when authentication provided but user does not have access requested AirWatch provided HMAC key for particular print server has to be used in NETira CA configuration window Occurs when Print server UID provided in the NETira CA does Registration request failed not match with UID of Print server added in AirWatch 403 Forbidden Provide co
32. ip Notification Endpoint Username Organization Group HMAC Token Version Device Count Add Print Server Search List A gt Security 97Fob94F 9e39 45fcbaed 2 _ Pending Registration Mfairchild Datamax O Neil OSb2ccef 38F3 4322 8072 3 0 SR Y gt Localization v Peripherals ed889664 Bacc 468F 96c0e http 70 178 31 148 9090 MFairchild Datamax O Neil BacS6e36 17Se 4030 9d0a _ 1 0 1 1 1 fR Print Server gt Reports amp Alerts Bbccbode 4d15 4305 Beta http 38 65 78 19 9090 aw do_usert Datamax O Neil 1ecBOc77 Obfb 43a8 be43 7 1 0 1 1 1 fR Y Terms of Use S MIME dankyps1 https netiraca com 10000 dankyt Datamax O Neil 6F7b191 783a 4a49 25e4 9 1 0 1 3 1 fR Y gt Advanced tems 1 4 of 4 Page Size 59 z Devices amp Users Apps Content Email Admin Installation Write down the HMAC Token that is automatically provided in the HMAC Token section of the page You will need it while completing configuration of NETira CA in Section 4 3 Step 2 Add Print Server HMAC TOKEN The HMAC key auto generated below will be used to associate the print server to the appropriate Organization Group in AirWatch This key will need to be entered into the relevant Print Server configuration file HMAC Token PAAA ERRE e E T PAE GE Select the User Name you wrote down in Section 3 1 Step 1a in the User ID box in the User section of the page Add Print Server HMAC TOKEN The HMAC key auto generated below will b
33. ith the login credentials The Login Screen URL Address is the site where you will set up the connection between your NETira CA system and AirWatch This will be used later in Section 4 2 Step 1 Printer Server Registration URL You will need to create your Printer Server Registration URL using the following example as a guide httos lt Environment URL gt deviceservices peripheralservice v1 register The Environment URL is the unique company URL to access your company s AirWatch console you wrote down in the previous step This should have been provided to you by your AirWatch Account Manager or other AirWatch representative at the time of installation of the AirWatch system along with the login credentials The remainder of the URL is static and must be entered exactly as shown The Printer Server Registration URL is required for the NETira CA software to register the print server with AirWatch during the setup process This will be entered later in Section 4 1 Step 6 If you have any questions or need assistance regarding the steps above please contact your AirWatch account representative or AirWatch support 3 2 Installing NETira CA 1 Go to the Datamax O Neil website at www datamax oneil com gt Support amp Downloads and download NETira CA_Setup msi NOTE a The NETira PS software also can be downloaded from the same location b NETira CA and NETira PS is not printer specific 2 Once it has downloaded unzip
34. ivate key of the signed certificate e cert crt is the name of the signed certificate file 4 After you have created the pfx file go to the currently open Configuration screen of NETira CA Click on the button next to the Certificate file line to browse for the pfx file Select the pfx file and click the Open button tT jy Local Disk C gt Program Files x86 Datamax O Neil NETira Connect for AirWatch Organize v New folder Name VW Favorites E Desktop E html Downloads E NETira CA pfx Recent places d Google Drive een r File name NETira CA pfx v Certificate Files pfx Open Cancel 7 The pfx file will now be listed in the box next to Certificate file PrintServer Configuration Print Server UID Sab4 1b5c 070a 4ad8 9a 1c D5efeabc3d7e Refresh AirWatch Notify Point https ainwatchNETira CA com 10000 aw notify Certificate file NETira CA phd Stop Server Normal Port 9090 Secure Port 10000 19 6 Setting Up and Testing Printers NETira CT from Datamax O Neil is used to get information about and update printers If you have not already downloaded NETira CT do so now by going to the Datamax O Neil website at www datamaxoneil com gt Support amp Downloads gt Downloads amp Drivers and select your product RL4e or RL3e Under Software amp Tools select Utility and download NETira CT Configuration Utility Ver 65 or later NOTE
35. lerts Terms of Use S MIME Advanced Add Print Server Search List re 9ab41bSc 070a 4ad8 Pending Registration dankyt Datamax O Neil cce5c849 8363 4c0c a x y 15 4 3 NETira CA Configuration Part 2 1 Go back to the NETira Connect for AirWatch Configuration screen 2 Enter the HMAC Token from Section 4 2 Step 4 in the box next to HMAC Key and click Save Data Print Server Configuration Print Server UID Sab4 1b5c 070a 4ad8 Sa 1c 05efeac3d7e AirWatch Notify Point https airwatchNETira CA com 10000 aw notify i eS Sii Data Certificate file NETira CA pfx z z Normal Port 9090 Secure Port 10000 Group ID datamaxoneil Print Server Version 1 0 1 2 Register Serve AirWatch Server Configuration a Pam Registration URL hitps do_ainwatch ainwatch com deviceservices peripheralservice v 1 register Manage Enrollment URL l a Command URL Alet URL AirWatch Version i Please register the server Other Settings Maximum Number of Enrollable Printers 1000 Current Number of Enrolled Printers 0 _ Enable Logging Enable Data Logging View Activity Logs 3 Click Register Server to register NETira CA to AirWatch and you will see a message box with Registration request Success 16 4 Upon successful registration of NETira CA the AirWatch Server will automatically update the following fields on the NETira CA configuration form Registration URL Enrollment U
36. mart Group will appear Click on the arrow down circle icon on the line of the selected printer in order to send the printer profiles to that printer Status column will display Pending Install and Updated column will display current day date View Devices Medi Last Update Wednescay March 18 Status Friendly Name Not Installed DANKY_RL4SE_J 2 Not Installed HUNG_RL4_001 Items 1 2 of 2 a_Printer_Profile 2015 2 26 PM All v Ce C E S User Platform OS Model Phone Organization Group Updated C ank DatamaxONeilPrinter 0 0 0 Irvine e lt f gt dankyt DatamaxONeilPrinter 0 0 0 Irvine 3 Mi lt gt Page Size 20 2 8 Sending Install File Commands to a Printer This section provides guidelines for using the AirWatch console to create a group of files that contain items such as firmware fonts graphics etc to be sent to printers 1 Download and install the Datamax O Neil Package Builder from the Datamax O Neil website Go to www datamax oneil com select Support amp Downloads gt Downloads amp Drivers In the drop down menu to the right of Select Your Product select Remote Management and download the file Datamax O Neil Package Builder It must be version 1 0 0 12 or later by Honeywell eet Mee lie a Support amp Downloads Or L eer Me eRe Mee im ai Home gt Support amp Downloads gt Downloads amp Drivers gt Select your product Remote Managemen
37. nne EEE EEEE EEE STEE 6 3l RECUIFGC AVY AIC i IMOMAT Meses 6 See AIS TNNNIG INE IR ar OCA tect seceesenesapecutecesecusdeasbechesapacenecusSeasccapscuneeansepberapesnneeneseutecesecenaeapseos 6 4 NETira CA and AirWatch Configuration 11ccccsscccensccennsesenenenenenenensnenenssseennsseneness 10 4 1 NETira CA Configuration Part 1 cc cccccccccccseceeseeeeseeeeseeeeeseesesseeeeseeeesseeesaeeesaaees 10 4 2 AirWatch Console Configuration ccccccccccsscceceeceeseececeeeeseeeeseeeesseeeeseeeesseeesseeeesaees 13 4 3 NETira GA C niiguration POM 2 ak scesstecnenccadoeneseeeescescadauaastenassastadcacascieancnstet seenotenasenacen 16 4 4 NETira Printer Service ccccccccccecccseeeeceeeeceeeeeceeeesseeeeseeessueeeseeessaeeeseeeesseeesseeeessaees 18 5 Installing pfx Certificate File for NE TIra CA 11 ccssccssccsecsennscnscssensennsenensennsenses 19 6 Setting Up and Testing Printers sesiisesssrirertacuorntoisesstioeseundeunnentennaemndononeineernnsends 20 6 1 EMONG and Testing a PrO escep epr EE AEEA 21 6 1 1 Enrolling a Printer with AirWatch ccccccceecceeeceeeeeeeeeeeseeeseeeseeeseeseeeeeetseseeens 21 6 1 2 Testing a Printer with AirWatch ccccccccccseeeeeeceeeseeeseeeseeeseeeseeeseeseeeteeeneeeeeeees 23 7 Creating and Installing Printer Profiles 1scccsscccnscnenscsenscsensesensssensnsenessenessenenss 24 7 1 Creating a Printer Profile ccccccccseccceseccececececeeeceuseceuse
38. nnect for AirWatch Configuration screen See the AirWatch User Manual for instructions to create an organization group Print Server Configuration Print Server UID AirWatch Notify Point https airwatchNETira CA com x 10000 aw notify Certificate file NETira CA pfx Normal Port 9090 Group ID datamaxoneil AirWatch Server Configuration HMAC Key Registration URL https do_airwatch ainwatch com deviceservices peripheralservice v 1 register Enrollment URL Command URL Alert URL AirWatch Version Please register the server Other Settings Maximum Number of Enrollable Printers 1000 Current Number of Enrolled Printers _ Enable Logging Enable Data Logging View Activity Logs Datamax O Neil v v Groups gt Group Organization Group Details v Organization Groups List View iub i Organization Group Details Neme Datamax O Neil Group Types Type Customer User Groups Country United States Smart Groups App Groups TimeZone GMT 08 00 Pacific Time US amp Canada Admin Groups All Settings 12 tocaie English United States English United States Stop Server Register Server Change Password Manage Users Manage Printers OENE EA Ae Add Child Organization Group 7 Y v Y 9 Click Save Data to update changes into the NETira CA dat
39. nters will appear Select the desired printer by clicking its friendly name Dashboard List View Ust View gt Ufecyde Filters gt gt Profiles jj Last Scen Friendty Name Type aa DANKY_RL3_017 a gt Certificates i Products RL3_35298008 a i Printers id a Organization Group i at ON gt r Compliance Policies Detamax O Nell Printer irvine Datamax O Neil Printer Dstamax O Ned Printer irvine Details View lt items 1 12 of 12 Page Size 50 Y 2 Select Soft Reset from upper More button drop down menu under Management Dashboard DANKY_RL4E_J_2 RL4e Ownership Corporate Dedicated Query Y More List View Query Man nent Admin g Lifecycle Profiles General Battery Media Label Print Control System Settings Miscellane Factory Reset Edit Device Change Organization Group Delete Printer gt Compliance Policies gt Certificates Type Datamax O Neil Printer Products Model Ri4e v Printers Name DANKY_RL4E_J 2 List View Details View Alerts Printer Settings Status Enrolled Devices Settings Last Seen 4 3 18 2015 10 28 11 PM Enroliment Date 3 18 2015 8 48 41 PM UDID DANKY_RL4E_J 2 Model Number Printer Serial No Date Time Boott Version Boot Architecture Boot2 Version Boot2 Architecture Version Info WI FI MAC Address WIFI Type RL4e DANKY_RLSE_J 2 03 18 2015 14 32 22 11 0
40. rm Managed By B abcFile Auto Zebra Printer Datamax O Neil A Packages Auto Zebra Printer Datamax O Neil Items 1 2 of 2 9 Select Datamax O Neil Add Profile Datamax O Neil 10 On the next screen name the file For example Update Packet 1 29 11 Type in any desired description 12 Select Auto or Optional for Assignment Type 13 Select any desired Smart Groups 14 Click on File in the left column and select Config Add New File AS General o Name UpdatePackage1 Version 1 Description Update Firmware Package Assignment Type Optional v Managed By Irvine E Assigned Smart Groups RL4_RL4e_Smeart_Group Irvine x Start typing to add a smart group a View Device Assignment EE Aa N Cancel 15 Type the name you want to call the file in File Name 16 Type any version number you want to use in File Version 17 For the line Upload New File select Upload Add New File General File File Name FirmwareU pdatePackage O y File Version 1 Upload New File update dat fa Max Size 100 MB EEA Cancel 30 18 Select Choose File 19 Click Browse and locate the dat file from Section 8 7 20 Click Open 21 Click Save 22 The dat file will show under Upload New File 23 Click Save amp Publish 24 Screen will show a lis
41. rrect Print server UID which is added in AirWatch console Occurs when Group ID provided in NETira CA does not match with Group ID set in AirWatch under Organizational group details Groups amp settings gt Groups gt Organizational groups Provide correct Group ID which is provided in AirWatch console Printer Enrollment Error Message on Printer Ul Cause Solution Occurs when Print Server IP Address Port Number and Print Server Connection Mode configuration on printer are incorrect Reconfigure printer with correct values and try to enroll printer Enrollment request Failed Occurs when NETira CA is not registered with AirWatch Register NETira CA with AirWatch and enroll printer 40 NETira CA Logs Error Message on Ul Cause Solution Occurs when Print Server Connection Mode is set to secure connection HTTPS and Certificate files are not installed Printer will enroll but will not be able to receive and respond to commands from NETira CA Install Printer Certificate files in the correct Printer Module path and Restart the printer Occurs when printer has lost Network IP Printer Command error Printer is not Check the Wi Fi configuration on the printer connected or not alive Check if the network that is being used is active Occurs when Print server IP Port Number Print Server Connection Mode and AutoUpdate type is modified on the printer Re configure the printer with correct settings and r
42. s service Status Started Started Started Started Startup Type Automatic Disabled Disabled Disabled Disabled Automatic Log On As Local Service Network Service Local Service Local Service Local Service Local System Network Service Local Systern Local Service Network Service Local Service 4 If NETira PS Service is not started right click on the service name and choose start option from the context menu 18 5 Installing pfx Certificate File for NETira CA This step requires that you already have the following e Signed Certificate file e Private Key file for Certificate To create a pfx file combine the Signed Certificate file and the Private Key file Assign this pfx file to the Certificate file from the Configuration screen of NETira Connect for AirWatch To create the pfx file 1 Create a new folder The name of the folder is not important 2 Place the Private Key file and the Signed Certificate file into the new folder 3 Create the pfx file by using openssl exe or a similar tool You can obtain openssl exe from httos www openssl org Here is an example of a command line to use with openssl to create the pfx file gt openssl pkcs12 export out NETira CA pfx inkey private key in cert crt Explanation of the example above e NETira CA pfx is the name of the pfx file we are creating to use as the certificate file for NETira CA e private key is the name of the pr
43. t _ Software amp Tools Certified Service Centers RMA Request gt Utility oO D O Package Builder For use with ORMS NETira RM MSP Agents Wavelink Warranty Registration and NETira CT s Auto Update function Discontinued Products Size 500 00 ko Printer Express Request Date 26 03 2013 Download document Contact Technical Support 2 Double click on the downloaded zip file called PackageBuilder to install the Package Builder and put a shortcut icon on your desktop Click on the Package Builder icon to launch the application 3 Click on the New Package button oj Manage Package Y About Grew Pow ea Poems Gm Version 1 0 0 12 4 Enter a New Package File Name screen will appear Select a folder to save the new update package Enter the name of the update package on the File Name line and click Open v 4 gt ThisPC WD2TB F Temp gt UpdatePackage v Search UpdatePackage Pp Organize v New folder fi Date modified Type Siz f OneDrive No items match your search Homegroup jm This PC je Desktop F Documents i Downloads gt File name update pkg v Update Packages pkg J Ee 28 5 The Manage Update Package screen will appear Locate and select the desired files and firmware you wish to upload to the printer s to create one package for a specific printer and click Save F Temp UpdatePackage update pkg
44. t of the printers in the selected Smart Groups that will receive the new files View Device Assignment e Assignment Status AI Assignment Status Friendly Name User Platform OS Model Phone Number Organization Group Unchanged DANKY_RL4E_J 2 dankyt DataMaxONeilPrinter RL4e Irvine Items 1 1 of 1 20 Page Size 25 Click Publish 26 Screen will show a list of the printer files Click on the magnifying glass icon next to file with Type Optional to install Datamax O Neil Irvine v Printer Files P gt Compliance Policies Add New File gt Certificates Status Platform Setting Group All Active v x Any gt Products za Organization Group Datamax O Neil Irvine Status Active Publish All Platform Any Setting Group All 5 Result s Found Active File Name Type Platform Managed By Published Version Installed Assigned Details View amp UpdatePackage1 Optional Datamax O Neil Printer Irvine 1 0 1 f Alerts v Printer Settings Printer Profiles 27 Click on the arrow down circle button to install the files View Devices UpdatePackage1 All O N Search List J e Last Update Wednesday March 18 2015 3 18PM Status Friendly Name C E S User Platform OS Model Phone Organization Group Updated J Not installed DANKY_RL4E_J 2 dankyt DatamaxONeilPrinter 0 0 0 Irvine e lt gt Y items 1 1 of 4 Page Size 20 oy 28 T
45. the file NETira_CA_Setup_XXXX zip XXXX represents the version number and will change as the software is updated Once the file has unzipped run NETira CA_Setup msi a This will take you to the Welcome to the NETira Connect for Airwatch Setup Wizard screen which Starts the installation program Click Next gt Welcome to the NETira Connect for Air YYatch Setup Wizard The installer will guide you through the steps required to install NE Tira Connect for Airvatch on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil of criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel lt Back b Next select the I Agree radio button on the End User License Agreement to continue and then click Next gt License Agreement KP ES Please take a moment to read the license agreement now If you accept the terms below click I Agree then Nest Otherwise click Cancel End User License Agreement This is an Agreement between the end user you and Datama O Neil its affiliates and or subsidiaries including without limitation Datamax O Neil Corporation we us or our This Agreement covers executable files that you may download the Applications and written materials
46. windows service NETira PS provides all functionalities similar to NETira CA application NETira PS will be launch automatically after the server is powered on Installation and configuration of NETira PS can be done in the same way as that of NETira CA 2 1 2 AirWatch AirWatch is a proprietary printer control system hosted and maintained by AirWatch a division of VMware that resides on a remote site and communicates works with your NETira CA system via the Internet 2 1 3 NETira Configuration Tool NETira CT NETira Configuration Tool NETira CT is software from Datamax O Neil used to set up and configure the NETira CA system and printers 2 2 Requirements for Installation and Configuration e PC based computer running Windows 7 or newer e Windows Server 2008 R2 or newer e All printers equipped with the latest firmware 8 05 0066 or 18 05 0066 or newer e NETira CT version 1 0 0 65 or newer Available on the Datamax O Neil website at www datmax oneil com gt Supports amp Downloads gt Downloads amp Drivers and select your product RL4e or RL8e Under Software amp Tools select Utility and download NETira CT Configuration Utility v 65 or later e Datamax O Neil Package Builder v1 0 0 12 available on the Datamax O Neil website at www datamax oneil com gt Support amp Downloads gt Downloads amp Drivers gt RL4e gt Utility gt D O Package Builder e AirWatch Console version 8 x or newer already installed
47. y under the Printer Profiles header to add a new printer profile Add Profile Status Publish Platform Active z All z Any Organization Group Datamax O Neil Si Active Publish All Platform Any Setting Group All 4 Click on the Datamax O Neil logo Add Profile Datamax O Neil 24 5 You will now be on the General screen On the first two lines fill in the Name and Description of the profile General Media Label amp Print Control Name Required Field Z System Settings Version 1 gt Auto Update Description General Network Assignment Type Auto z c RS232 Managed By Datamax O Neil Wi Fi Assigned Smart Group Start typing to add a smart group Q Miscellaneous Bluetooth Le J Custom Settings View Device Assignment Save amp Publish Cancel 6 For Assignment Type select one of the two choices from the dropdown list e Auto The profile will be sent automatically to the printers within the Assigned Smart Groups For information and instructions on using Smart Groups contact AirWatch e Optional The profile will be assigned to select Smart Groups but it must be manually sent to the printers belonging to the selected Smart Groups 7 The Device menu on the left will list a number of profile categories Any of the items in the profile categories can be reconfigured as necessary To configure a profile category select the desired profile category and click Configure G
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