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1. 46 12 10 2 Call Reverse enabled 47 12 11 Factory Reset of the AMC 2 000 0050004 ra eA ARA ee 47 12 12 FMC Numbers 43 ar A a dew 48 12 12 1 PBX Dialing in Number oa eet ae be i 64 Re OER e 48 12 12 2 Voice Mail Number lt lt 48 12 12 3 SIM Switch Number 48 12 12 446 Numer s baaa A a 49 12 125 Fast Forwarding INUMDET lt lt Sie dee 49 12 13 Server Settings o sca s me eee a bed A EY 50 12 14 User ACCOUN ori cd ede aae de a wee hae Bebe eee 50 12 14 1 Registrar and Port Settings 50 12 14 2 Username and Password o 50 12 15 Cellular Dialing e sr robo 4 3 ed A e 50 1216 Tracing sa aie o a ca e e E ri 51 13 Manual download from the Aastra portal o 52 amc 3_iPhone_ug en 2012 10 4 1 Welcome to Aastra 1 Welcome to Aastra Thank you for choosing this Aastra Mobile Client product Our product meets the strictest requirements with regard to quality and design The following user s guide will assist you in using the Aastra Mobile Client AMC 3 application and answer most of the questions that may arise If you require further technical support or information about other Aastra products please refer to our website at http www aastra com It provides additional notes and hints on the product The Aastra Mobile Client brings system telephony features to your mobil
2. Admin User Guide for iPhone amc 3_iphone_ug_en_2012 10 October 29 2012 Contents Contents 1 Welcome to Aastla 5 Lal OVEIVIOW 1466442 i 40c 632 da Se ELS OK Oe OGLE 5 1 2 Fixed Mobile Convergence o o o e e 5 2 Introduction to the User Guide 6 3 Introd ction tothe AMG ssaa ode be are EN a ec 7 3 1 6 Feature Overview soe a adh eoe a a a ERA 7 3 2 Howto read this Manual LOR es 8 A Resthictions a sa a Gel eek o hr A A Be A 9 A JOS ise A A A AA eS 9 4 2 Ringer and Alerts for VoIP CallS 9 4 3 DetailS sacs ci a a a ee RR A A ds Bde E 10 5 Data Usage Overview 2 ise eke ease rr 12 6 Installation and AMC configuration from the AMC Portal 13 6 1 Installation ada dad A ba BA Pee ae we A 13 7 General Operation of the AMC oo ee es 14 7 1 Configure Access Points APS ocio ica dd 14 7 2 Home Screen Navigation vv aa 15 fis Registration SIMS 220 42d a 54 15 74 T00lbar 2204 c04 685 hie eeoo Rede hE Re LEE ESE EE PE ES 17 7 4 1 Contacts and Corporate Phonebook 17 TA 2 Call List lt soe sora ek A 18 7 4 3 Features aaa aaa a 18 7 4 4 About and Settings e ee 19 9 Peatures ofthe AMG sets as e a e E a a E eH SI BR eee 20 el Placing Calls Caza eri dee eek Cees AAA 20 ee Accepting Calls sss AA AA BES 22 8 2 1 Cellular Networks a aoaaa e 22
3. oo eee eee eae 31 q ATIPS Callback esca a ee Ow RA oe 31 9 27 Gall Reverse so acc eke Al eet ee oe Bd cee Eee Ge a 32 930 SIM SWIC ace ee es Bk A A AA A ee es a E 32 10 IM and Presence 3 6 cad a a a we ES 33 10 1 Adding Contacts acia a dde a a A 33 10 2 Chatting saa s ae Aa EN A a e 34 10 3 Parallel Chats 20 44 a 40 46 4 3 54 e a oe a a a 34 10 4 Setting the Presence Status eee 34 11 User Settings ses a sorig dos a a oe pee ees 35 IT Roaming sacs s oa a e A SRP E de 35 11 2 Network Mode 0 eee ee 35 11 24 Packet Data cuicos ae aa e Gk Ba ee Ad Sm E 35 142 2 GPRS D n amie VOIP 24 444 2A 4282 ERS oes HES 36 11 23 Dual Mode Sends s ss s ea mona a 244244604 44408 x 36 11 3 Operator Supported Dialing OSD aoaaa a a 37 11431 OSD Siats encantadora Ad RS eee 37 11 4 UlPreferences e ee 37 11 4 1 Starting Screen 37 HAZ UC ed Be oye he RE a oh ee 37 11 43 Ring TONG waa oR e aaa EA 38 TAA Vibrate ssa EA RAL a ORES a G 38 11 5 Premium Service Numbers ise da a o de beh de ws 38 11 6 Settings Update s sss ra coras a a aa ee Re ek 38 Whe Features ioi scias a Mia a dow a O Woe Se a Ae Se 38 iie LCR os talas E Be AAN Alia Boe x 39 11 9 Factory Reset of the AMC o o e 39 MAG acing sesos usd aa o ek E aaa 40 12 Administrator Settings 2 cs 5001500000 eed era BS GOO er 41 12 1 ROAMING eos ad
4. 10 8 4 1 Call This is either a VoIP call if the needed regis tration is available or a Call Through call for cellular connections 8 4 2 Callback Demand a Callback and let yourself be con nected with the called party No call will be es tablished from your smartphone This may have a favorable effect on costs A Callback is re quested via HTTPS To use the HTTPS Callback the HTTPS Port must be set refer to 12 2 5 Generally the call type selection panel will be presented when the user holds one of the items below somewhat longer than just touching it e the call button in the dial screen e acontact to setup a call e an entry in the call list 24 8 Features of the AMC 8 4 3 Call through Call If there is no registration or if the AMC is only registered for signaling blue registration icon you will have the option to select a call through call to ensure that your call is routed through the system Otherwise i d if you are registered for VoIP green icon this call type will not be offered 8 4 4 Direct Call Mobile call without passing the PBX This option gives you the possibility to place a call directly through the mobile network Such a call will then not be routed through your enterprise network 8 4 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Further
5. 6 2 2 In Stand by VOIP ce oc rs e 22 8 3 Emergency Calls 3er cia Go a amp Be Gd 22 8 4 Call Types eae amp eat ee ee Sar ene Gente amp Sees Beek 24 84i Gall a na eck g Goer ee Da cd ane eet 24 8 42 Callback s c asie 64 Bad Bae HP a ee A 24 8439 GCall through Gall p p 6 46 04 e956 ode ea Be ee ee 25 8 44 Direct Call Mobile call without passing the PBX 25 245 Anonymous Call 22222240088 te eH4 442 2434 454 25 8 5 In CallFeatures o 26 5 1 TOUCH TONG 4424 2 446 4 Wed oH ee SEER ED LDH 26 8 5 2 Hold Callll sic so ee ek e a a a oe E 26 8 5 3 Enquiry Consultation 00002 eee eae 26 8 5 4 Blind Transfer 02 00 eee eee eee ee 26 8 5 5 Toggle Complete Transfer and Conference 26 amc 3_iPhone_ug en 2012 10 2 Contents 8 5 6 Fast Forwarding gt essa ma ssaa os OSS ee See a 27 8 5 7 Handover to Cellular Networks GSM 27 8 5 8 Handover to VoIP 2 2 00 eee eee ee 27 8 6 Out Of Call Features oi cw eee Reed eee eS 28 8 6 1 GallForwarding s scs s cod gaoto ra pi a Ae ee ES 28 8 0 2 Gall PickUp sm mease cae obs 6 hoe ag Se A Ss 28 8 6 39 Gall Retrieve s poii mon a e ae 48 ka 6 Sw ow Oe 28 8 6 4 Activate and Deactivate DnD 29 8 6 5 Absence Info 0 cc a a a ee ws 29 8 6 6 SIM Switch cia rar ddeed dean pai dw A 29 8 6 7 Call Voice Mail cc art nr a ak EO oe 2 30 9 Mobile Least Cost Routing MLCR
6. Direct calls where the AMC should be inactive Please make sure these are not part of your number plan OS For phone calls in a single tasking scenario this means that if a call is received in a cellular network non Wi Fi the AMC is closed automatically and the native phone application is in the foreground This gives fundamental differences in what is required by an external application implementation and is the reason why the AMC only supports the multitasking version of the OS The AMC is able to use the multitasking capability on iOS devices 3GS or later with OS 5 0 6 0 This means that the AMC keeps running in the background even if you leave the AMC application You can quit the AMC like any other application running on OS with multitasking support Please refer to the device documentation to learn how this is done If Dual mode usage is part of the solution you must make sure the Wi Fi network is Voice ready 2 Ringer and Alerts for VoIP Calls The native iPhone setting Ringer and Alerts Settings Sounds applies to indirectly to the AMC If Ringer and Alerts is on in call volume ringer volume and touch tone amc 3_iPhone_ug_en_2012 10 9 4 Restrictions volume can be modified with the volume keys wether the AMC is in the fore or back ground e Calls cannot be accepted with the headset button unless the AMC is in the fore ground e Which possibilities exist to present Caller ID information
7. G Airplane Mode OFF Wi Fi on B Wi Fi Comdasys gt Choose a Network Fetch New Data 15 min gt Y Acess Point ae O Access Point 2 azo w Sounds Accass Pe a2 ES eviorinoss CIO ojwje r T vJufifofr Wallpaper Htc A s p F c H 4 Kk _ Ask to Join Networks MSW E enera amp fzix c v s nimi Known networks will be joined automatically If no known networks are available you B Mail Contacts Calendars will be asked before joining a new network 123 a Figure 1 Configure access points on iOS amc 3_iPhone_ug_en_2012 10 14 7 General Operation of the AMC 7 2 Home Screen Navigation ull Telekom de gt 22 Registered ES Status Bar contains registration status and icons for missed voice messages active call forwarding rules and your presence status i Application Bar contains the chat icon if this feature is in use and configured A small red and white circle indicates missed chat messages le Dial Field start dialing in this part of the touch screen to make calls You do not have the possibility to add contacts in this screen Figure 2 Explanation of the AMC home screen on iOS 7 3 Registration Status The Status Bar displays your current registration status There are different icons de pending on the type of registration This registration icon indicates that there is a VolP capable data connection This data connection may be Wi Fi or Packet Data refer to 12 2 1 for informa tion ab
8. Supported SIM the destination number will in this case be sent over DTMF e Dialing numbers of contact entries from within the AMC with an appended letter P and the like is not supported e f contact is exited in the AMC just as a call comes in it may occur that the ring tone is replayed only once However the call can always be answered e The service GSM Callback is not available on iPhone e Caller ID display on iPhone is supported if 1 a data channel is available and 2 if a local phone book is stored on the device However contact synchronization via iCloud is not supported amc 3_iPhone_ug_en_2012 10 11 5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser vices of the AMC The settings governing the allowed usage of cellular data channels are described in 12 2 1 on page 41 Setting Available Services and required data volumes Packet Data Off OKB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Packet Data Local Net 30KB per hour for registrations and keepalives with work amp GPRS Dynamic MWI but without IM Presence 100KB for average IM Presence usage per hour 300 500KB per hour for feature usage in calls VoIP over 3G Approx 25 MB per hour with iLBC and up to 78MB per hour with P
9. a specific user The LCR file provides information on how calls shall be routed for this user amc 3_iPhone_ug_en_2012 10 52 SEA 2012 Aastra Technologies Limited All rights reserved This document contains proprietary information which is protected by copy right No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information stor age and retrieval system or trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE Aastra shall not be liable for errors contained herein neither for inciden tal nor for consequential damages in connection with the furnishing per formance or use of these materials CE AASTRA
10. en_2012 10 21 8 Features of the AMC 8 2 1 Cellular Networks Due to properties of iOS the AMC is put to the background if there is an inbound call from cellular networks However as soon as the call is picked up and established and if Apple Push Notifications are activated on the AMCC Global Settings a pop up will ask you if the AMC should be started The AMC will automatically register itself on the AMCC if a data channel is available and in call features will consequently become available The Apple Push Notification APN is a service offered by Apple In the Sys tem Status tab of the AMCC you can verify if the service is currently available 8 2 2 In Stand by VoIP If the iPhone is in stand by while an AMC VoIP call comes in unlocking it with the slider means accepting the call This behavior is the same whether or not the AMC is in the background In VoIP there is also a pop up informing you about the caller s ID this is done via local push O Caller ID The AMC for iOS supports the transmission of Caller IDs see who s calling via the AMCC To make use of this possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers the following settings have to be applied 1 The contact data must be available locally i e on the device Contact synchronization via iCloud is not supported 2 Packet Data has to be set to GPRS Dynamic or Local Network
11. refer to 12 2 1 3 The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the signaling For the Caller ID transmis sion to work properly the MTC Number has to match 100 a matching prefix is not enough refer to 12 12 4 Emergency calls have to be placed as direct calls i e not with the AMC amc 3_iPhone_ug_en_2012 10 22 8 Features of the AMC This is done automatically for the major emergency numbers such as 112 and 911 Local emergency numbers that have to be dialed directly can be specified as Exception Numbers Refer to 12 6 on page 45 amc 3_iPhone_ug_en_2012 10 23 8 Features of the AMC 8 4 Call Types There are several call types that you can select before dialing They give you man ual access to the potentially cost saving features of the AMC Please see the picture below Automatic Routing Administrators may specify and deploy routing rules for Callback etc with in an M LCR Table and deploy it to the AMC Note Which of the following call types are available and or how they are routed VolP cellular depends your AMC s settings and on your registration status For example Callback will not be offered if you are registrered for VoIP because there is no advan tage in using it Direct Call Anonymous Call Cancel Figure 4 Enter a number and hold the phone button to select one of the available call types amc 3_iPhone_ug_en_2012
12. the issue that is observed with the AMC the Trace Type should be nar rowed down to e Audio If the voice quality seems insufficient etc e Call Setup Problems occur when a call is initiated e Crash The AMC shuts down unexpectedly e Network For registration issues etc The collected traces can then be forwarded by email Simple Logging If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file iPhone_simple_log txt amc 3_iPhone_ug en 2012 10 51 13 Manual download from the Aastra portal 13 Manual download from the Aastra por tal On top of the automatic download of information from the Aastra portal that the AMC initiates it is also possible for you as a user to manually request download of informa tion The options in the AMC menu are e Download configuration e Download Feature file e Download mobile LCR file Download configuration downloads all the settings for the AMC and also the license for the application when it is created in the portal Download Feature file downloads the Feature file that is assigned for the user There can be several Feature files on the portal but only one will be assigned to a specific user The feature file provides the in and out call features that will be accessible from the AMC Download LCR downloads the LCR file There can be several LCR files on the portal but only one will be assigned to
13. CMU or PCMA codecs amc 3_iPhone_ug_en_2012 10 12 6 Installation and AMC configuration from the AMC Portal 6 Installation and AMC configuration from the AMC Portal Currently the easiest way to download and install the AMC on your phone is by using the iStore O Important Notes Note Make sure your mobile operator s service numbers do not conflict with the number series of your PBX Using the AMC portal it is possible to deploy a download link via SMS or Email Follow the link and install the AMC Client like any other application on your smartphone Please refer to your smartphone s documentation for more information This way of downloading enables you to centralize the download of the AMC Client for OS It gives every user the possibility to actively download the AMC Client or an upgraded version of the client This is an ideal way to facilitate mass deployments It is mandatory that an access point is configured on your Smartphone If this is not the case this option for the installation of your AMC Client s is not possible This configuration is also important for later registrations of the AMC Client with the AMC Controller Make sure that your device is configured for Internet access Please consult your handset manual for information about this With Internet access enabled on your phone it should now be possible to download the Client from the AppStore e Open the browser of your iOS phone and type in the
14. Configuration 1 This is a PBX driven feature Not every PBX supports this 2 The Anonymous Call Prefix has to be set in the Settings of your AMC refer to 12 3 2 3 An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX please refer to the Aastra Mobile Client Controller Administrator Manual amc 3_iPhone_ug_en_2012 10 25 8 5 In Cal Features 8 Features of the AMC If a data channel Wi Fi or Packet Data is available during a call your AMC will enable the in call features of your PBX For example The in call menu will not be available during a 2G call as no data access is possible during call if no Wi Fi is available for signaling mt Telekom de 4 Network quality 10 03 Doe John Touch tone Fast forward 7 3001 Hold call Enquiry Blind Transfer End call 8 5 4 Blind Transfer 8 5 1 Touch Tone A click on this option opens a screen to send DTMF Dual Tone Multi Frequency This can be used to enter a conference room where a pass word in the form of tone signals has to be used 8 5 2 Hold call A party can be put on hold by clicking the Hold option on the screen You can resume the call at any time 8 5 3 Enquiry Consultation Clicking on this option in the in call features screen puts the currently active call on hold and opens the call screen where you can call a sec ond party A reconnect tone will be playe
15. MC was activated If your provider supports OSD and if you would like to use it set this setting to On 12 4 1 OSD Status Turn OSD on or off by changing the OSD Status This will only be applied when you are not in a Roaming refer to 12 1 state 12 4 2 Feature Access Note This setting is only needed if Operator Supported Dialing OSD is used Refer to 12 4 Enter a number here that makes your PBX route a call to the AMCC This number will then be dialed to ensure the functionality of out call features such as Call Forwarding in conjunction with OSD nc D D 12 5 Ul Prefere 1c a The following settings let you personalize your AMC 12 5 1 Starting Screen As mentioned earlier there are two possible Starting screens to choose from for your AMC the Dialer and the Contacts screen amc 3_iPhone_ug en 2012 10 44 12 Administrator Settings 12 5 2 UC Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 10 to learn more about this functionality 12 5 3 Ring Tone Specify the ring tone that your AMC shall use The setting Default Ringtone is an AMC specific ring tone 12 5 4 Vibrate This gives you the possibility to switch vibration on or off for calls handled by the AMC In Wi Fi mode only one single alert or vibration for 10 secs will take place at an incoming call with the AMC in the background 49 6 12 0 Premium Service Numbers Specif
16. URL of the file alternatively open the link you received via Email or SMS e Select Download and confirm e Your OS phone will now execute the download notify you of its success and depending on the device prompt you to reboot the phone e After this reboot or immediately after the download of the file your AMC OS will be ready to use amc 3_iPhone_ug_en_2012 10 13 7 General Operation of the AMC 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on and tries to closely match the functionality of your smartphone s native phone application The following chapter contains all user relevant information for the AMC how to navigate within the AMC and how to use in and out of call features 7 1 Configure Access Points APs An essential service of the AMC is VoIP telephony It is therefore crucial to be connected to an access point in order to use the features of your AMC Please consult the documentation of your iPhone for detailed information A short sum mary follows below e Open the Settings in your iPhone s main menu and click on Wi Fi e A list of available networks will be displayed below Choose a Network e Click on Other to configure a new access point e Then enter all necessary information for the chosen access point picture to the right 12 16 No SIM gt 12 08 gt Settings Settings Wi Fi Networks Other Network Cancel
17. a contact 8 5 7 Handover to Cellular Networks GSM Select the icon to trigger a manual Handover to GSM cellular networks You can find it in the second screen of the in call features The handover is done through a request towards the AMCC resulting in an incoming call in the background that has to be answered 8 5 8 Handover to VoIP The AMC supports automatic handovers from cellular networks to VoIP from version 1 3 on This however can only be done by manually bringing the AMC to the front during an ongoing cellular call because the AMC is pushed to the background whenever a cellular call comes in If there is a VoIP access point available at that time the AMC will automatically hand over this call If the access point provides a VoIP over 3G Packet Data set to Full Dynamic it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP address At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed 1 Due to platform properties this feature will force the AMC to close However you will receive an incoming call which will reconnect you to the second party 2This is also due to platform properties The iPhone operating system grants priority to incoming cellular calls over any third party application amc 3_iPhone_ug_en_2012 10 27 8 Features
18. arge since it is never really established If the SIM Switch request was unsuccessful you will not be able to make calls from now on since the AMCC cannot authenticate you Such a failure should not happen unless your new SIM number was configured incorrectly on the AMCC What to do if SIM Switch doesn t work If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until a AMC was restart Restart the AMC to see if the problem persists Your previously used SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be located at the AMCC If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct the reason could be an improper Caller ID sent from your new SIM card In those cases the switch has to be conducted manually on the AMCC 12 12 4 MTC Number s MTC stands for Mobile Terminated Call The MTC Number will be associated as Caller ID for your corporate system AMCC You could say that this is the identification the AMCC uses towards the AMC If the MTC Number is set all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC In order to make sure that the number is positively matched you have to enter your PBX number in international format Us
19. ation from the Aastra portal mk Currently the Roaming status has to be set manually because this information cannot be retrieved on iOS If a user is abroad or making calls from any other than his home cellular network this status should be adjusted This ensures that call routing is done as desired i e as it is configured in the LCR Settings Note This might change with later releases of iOS 11 21 Packet Data Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data amc 3_iPhone_ug_en_2012 10 35 11 User Settings The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allo
20. avior to your preferences but hopefully this will change with future versions of the iPhone e The AMC for iPhone can perform automatic handovers from GSM to Wi Fi If a call is setup in a cellular network manual handovers to Wi Fi will not be available Wi Fi to cellular handovers have to be done manually After that a manual handover to VoIP Wi Fi will be available The handover feature on iPhone is presently on a level where a single handover during a call can be expected to work To retain speech quality at the highest level possible a handover is done when the connection is seen as stable amc 3_iPhone_ug_en_2012 10 10 4 Restrictions e iPhones do not provide an API to enable the AMC to detect automatically if the phone is in a roaming state or not Therefore this Roaming state has to be manually activated in the AMC in the About Status menu page to enable the required behavior when users roam outside their home mobile network e iPhone OS requires data access during a call to show the in call services menu A 2G data connection does not allow data access during a call e As iOS also does not allow a call to be terminated directly by the AMC a data channel is required to request the AMCC to end it e The establishment of a mobile data connection when the AMC has been logged off or is activated from sleep mode can be perceived as slow Until the AMC is fully registered call setup time will be longer With a non Operator
21. d back if the Enquiry fails called party unavailable 4The name of this feature differs depending on the used Aastra Enterprise Communications PBX It is either Enquiry or Consultation Transfer a call to a second party Select this feature and choose a contact or select a number Your call will be terminated and disappear from the home screen as soon as the other party has picked up 8 5 5 Toggle Complete Transfer and Conference If there are two active calls one of them on Hold you can Toggle back and forth between them enter a three party conference Complete conference or join the two calls Complete transfer and terminate the calls on your end amc 3_iPhone_ug_en_2012 10 26 8 Features of the AMC 8 5 6 Fast Forwarding This option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC offers you the possibility to Resume the call the transfer will be interrupted Please note that this feature is executed like a Blind Transfer If your PBX does not support Blind Transfers the Fast Forwarding feature will not be available For immediate transfer a Fast Forwarding Number has to be set refer to 12 12 5 If no Fast Forwarding Number has been set the AMC will open a keypad with which you can dial or choose
22. d not their full numbers It also ensures that your corporate phone number is displayed to the called party and not the number of your currently used SIM card AMCC Side This number has to be configured for the PBX Dialing in purpose on the AMCC O E 164 Format The PBX Dialing in Number has to be configured in E 164 format to ensure that the AMC is always able to dial it independently from its location 12 12 2 Voice Mail Number If your Voice Mail is configured here you have the possibility to access your corporate voice mail messages via the AMC 12 12 3 SIM Switch Number If you select Activate SIM Card in the main menu the AMC uses this number to com municate to the AMCC that a new SIM card has been inserted If the number of this SIM card is configured for your User Account on the AMCC your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution Advantage of SIM Switch All of the services offered by the AMC are exclusively available for configured users However some users might have several SIM cards mostly for taking advantage of lower tariffs in different countries It is possible to configure up to ten cell phone SIM card numbers per user but only one at a time will be active How it works amc 3_iPhone_ug_en_2012 10 48 12 Administrator Settings A call to SIM Switch number is placed and hung up immediately This guarantees that the call is free of ch
23. determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed amc 3_iPhone_ug_en_2012 10 41 12 Administrator Settings 12 2 2 GPRS Dynamic VoIP To allow general usage and Voice over 3G use GPRS Dynamic VoIP Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect O Costs and Battery Life Please note that the usage of data channels especially with Voice over 3G GPRS Dynamic VolP may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 12 contains information about the amount of data consumed by certain features 12 2 3 Dual Mode Settings Select Single Mode or Dual Mode In Single Mode it al
24. e Most XMPP servers are case sensitive Please make sure that email ad dresses are entered exactly as they are configured on the XMPP server If this is not the case Presence subscriptions will most likely fail O Limitation Please note that once added to the IM roster a contact cannot be deleted blocked or ignored An option to delete IM contacts will be implemented in a later version of the AMC all E Plus gt 10 34 Back iPhone User 8 10 2 Chatting iPhone User ae ee Ne To start a chat touch the speech bubble icon in the Dial Colleague screen again Client Then touch the option Start Chat oe You have then the option to enter a chat ID manually or assem to choose one of your contacts Once the Chat screen is alright open see screenshot to the left simply type in a mes sage and click return to send your message ojwjejrfr vfu 1fofr 10 3 Parallel Chats A s D A g H B K It is also possible have several conversations at the same Mz x c v s n mf tme All ongoing chats will be displayed as a list in the Chat screen Dismiss Set presence 10 4 Setting the Presence Status Start Chat By default your first presence status will be Of fline To change this touch the speech bubble icon in the Dial screen of your AMC Touch the option Set presence in the following screen In T the screen shot to the left Online and Offline are the supported Presence States Simply select O onine the one you
25. e Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls A 100 match of the MTC Number is required for the transmission of Caller IDs refer to 8 2 2 Note To be able to present some Caller ID information when an operator uses CLIP call screening the AMC introduces an entry in the Contacts if an MTC number is set in the client configuration 12 12 5 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number amc 3_iPhone_ug_en_2012 10 49 12 Administrator Settings The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number 1213 Se IZ 1Y NE The IP address is the IP address or host name of your AMCC or the first network device in between AMC and AMCC The default port is 5062 12 14 12 14 1 Registrar and Port Settings The IP address and port that have to be entered here as well as your user credentials should be given to you by your system administrator 12 14 2 Username and Password The Username is the username that has been registered on the AMCC Usually it is your corporate phone number to make it unique in the system The Password is the one that belongs to your username i
26. e telephone It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it Fixed Mobile Convergence FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile Client Plus software AMC allows you to access the Aastra communications system services from your mo bile phone enabling complete integration with the communications system as a normal extension e Use your mobile phone with the Aastra communications system the familiar com munications environment accompanies you around the world and is always avail able e Switch at any time from mobile telephone to system telephone even in the middle of a call Depending on the situation select the mobile telephone or stationary system telephone accessible worldwide with the best audio quality e Always be accessible under one single number free people calling you from having to keep track of several network and call numbers amc 3_iPhone_ug_en_2012 10 5 2 Introduction to the User Guide 2 Introduction to the User Guide This user s guide describes the AMC application You will find the user s guide and other documents for your application at www aastra com or www aastra com docfinder For more information please refer to the documentation or to your dealer s homepage It is your responsibility to inform you
27. e title to open the settings view refer to section 11 No SIM 10 17 Aastra AMC 3 V3 5 0 Build 2841 No SIM Y 10 17 a Copyright 2009 Aastra Technologies Ltd Roaming Roaming status 5 OFF Network Mode GPRS Signaling GPRS Dynamic gt Dual Mode Settings Dual Mode gt Operator Supp Dialling OSD status F OFF UI Preferences Starting screen Dialler gt EE Figure 3 About and Settings page on iOS amc 3_iPhone_ug_en_2012 10 19 8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC O General Availability of Features Available in and out call features depend on your PBX for some features please consult your PBX documentation More or less features than the ones described below might be available in your specific case Features displayed by the AMC can be configured through the feature file and can hence even vary on a per user basis The Feature file is downloaded when you start your AMC the first time It can also be downloaded manually There can be several feature files available but only one is assigned per user O Contacts Sorting Sorting in the AMC is always done by Family name This is not configurable as might be the case in the native Contacts The reason is that access to this capability can differ widely 8 1 Placing Calls To place a call using the AMC type a number into the dial field and press the
28. eap 12 10 2 Call Reverse enabled If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is initiated Refer to 12 10 1 for a description of Call Reverse The option Maintain 3G Connection is automatically enabled if Call Reverse is enabled 12 11 Factory Reset of the AMC Settings Done Factory reset It is possible to do a quick but complete factory reset Open the About screen and click on Status top navi Local data and settings gation scroll down to the options Factory Reset Local Data and Factory Reset Local Data and Settings Local Local data HNE krini l Data only resets the parameters that can be entered iia dag Ao within the AMC Status page Local Data and Settings Trace running oFF also resets the parameters saved in the Settings AMC Simple Logging OFF interface Send Powered by InAppSettingsKit amc 3_iPhone_ug_en_2012 10 47 12 Administrator Settings 12 12 FMC Numbers In order to take advantage of the available AMC Solution features the AMC and the AMCC communicate via special numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks 12 12 1 PBX Dialing in Number The PBX Dialing in Number is used for cellular calls It is used by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers an
29. eature is explained in 12 12 3 on page 48 amc 3_iPhone_ug_en_2012 10 32 10 IM and Presence 10 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone Immediately after the required settings have been configured see infobox below the Online Offline Presence Status will be displayed in the Home screen fre teseeeereceresersesesesesessssssess DR Your current Presence Dismiss Edit state Set presence 5 gt der Start Chat gt Manage your current Chats Bi i chats E gt E Colleague X gt E Figure 6 Overview of IM and presence icons and options 4 Required Settings UC has to be turned On refer to 12 5 and profiles of XMPP Endpoints and XMPP User Accounts or SIMPLE User Accounts have to be created on the AMCC 10 1 Adding Contacts The AMC for iOS adds contacts automatically to the chat roster if an Instant Messaging ID is found in the contact entry e To add acontact open the native Contacts directory open a contact and click Edit e Click on Add field then click on the setting Instant Message Enter the ID of the user tap the default AIM setting select Jabber as protocol way of chatting and save your changes Note Please make sure that entered email addresses pass a validity test i e they have to constist of the following name domain xx amc 3_iPhone_ug_en_2012 10 33 10 IM and Presenc
30. ectly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here With these settings you can e Set your preference for configuration updates automatic On Off e Check the date of the last configuration update update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet Update Settings with this option all settings available on the AMCC will be up dated atures 11 Tap Feature File Download to download the latest feature file from the AMCC in and out call feature codes amc 3_iPhone_ug_en_2012 10 38 11 8 LCR With these settings you can 11 User Settings e Set your preference for using least cost routing rules automatic routing On Off e Check the date of the last configuration LCR update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet e Update LCR with this opti
31. ed please verify that your PBX supports this feature and contact support if the problem persists amc 3_iPhone_ug en 2012 10 28 8 Features of the AMC 8 6 4 Activate and Deactivate DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VoIP and cellular Deactivate DnD to be available for inbound calls again 8 6 5 Absence Info By selecting the Absence Info menu you can set the absence reason and in some cases the day time of return in your PBX as well as cancelling already set information 8 6 6 SIM Switch This is a least cost routing feature explained on page 48 Use this option to activate a new SIM card the number must be assigned to your user account in the system If Automatic Start is activated and if the SIM card requires PIN activation the AMC won t detect the new SIM card until a AMC was restarted amc 3_iPhone_ug_en_2012 10 29 8 Features of the AMC 8 6 7 Call Voice Mail Listen to your corporate voice mail with this option Click on the line Call Voice Mail in the Features screen to start the call all Telekom de 53 Registered A waiting voice message will be indicated by a small cassette icon on the right side of the top bar in the Dial screen Once you have listened and deleted your received voice mail s this icon will disappear amc 3_iPhone_ug_en_2012 10 30 9 Mobile Least Cost R
32. elf General pieces of information will be marked with the i icon to the left Information for technicians and or administrators will be given throughout this manual Those pieces of information will be marked with the icon to the left amc 3_iPhone_ug_en_2012 10 8 4 Restrictions 4 Restrictions There is a major difference between iOS before version 4 and after namely support for multitasking This also affects the behavior of the AMC New smart phone types models are released every week To avoid solution complexity and to ease management it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models A smart phone is like a computer You have to reboot them now and then to ensure consistent behavior the recommendation is once a day on average The AMC is a powerful application and if you have all features turned on the AMC as well as the data connections battery life can in worst cases be 50 shorter dependent on phone type OS version network and user scenarios Some mobile network operators does not send out their Identity in the signaling avail able for the AMC to present in a Network status bar If this is the case only Cellular Network will be presented There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which together with your mobile operator s service num bers will result in pure cellular calls
33. green phone button You can also dial from the Contacts screen refer to 7 4 1 or Call List screen 7 4 2 As soon as a call has been established in call features refer to 8 5 will become avail able If a Wi Fi or Packet Data connection is available the AMCC will give feedback about the status of the call s This feedback will be displayed in the in call screen amc 3_iPhone_ug_en_2012 10 20 8 Features of the AMC O Call Quality The AMC displays the current Call Quality voice quality in a bar in the home screen during a call Please note that for pure cellular calls the quality will always be at 100 because measuring values for the calculation of the call quality are not possible Redial A double touch of the green phone button will redial the last dialed number O Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application because the call is set up via the call manager AMCC in the enterprise network If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds If the phone does not have access to data the call setup is done via DTMF which usual takes approx 10 20 seconds Note lt is advisable to disable the call waiting function of the native dialer since this might lead to confusion of the call legs you would have to switch from the native appli cation to the AMC and back in certain situations amc 3_iPhone_ug
34. loaded at least once Contacts are loaded as soon as you open the Contacts screen in the AMC They have to be reloaded after a restart Later versions of the AMC also offer a Refresh button at the bottom of the screen highlighted in the screenshot above 7 4 2 Call List NES 17 15 36 m Dialed Answered Missed Tj 3013 13 07 12 17 1 3013 00 04 lt 3005 13 07 12 17 14 unknown 00 S 015150113139 13 07 12 17 14 unknown 00 02 Test Hermann 13 07 12 17 1 mobile a 4989548433305 13 07 12 17 14 O nknown 00 03 7 4 3 Features The Call List screen is similar to the Recents screen in the native menu of your phone However as you can see in the picture to the left there are some differences e Your AMC categorizes calls as Dialed Answered and Missed e The Call List view only shows calls Dialed An swered and Missed via the AMC not the calls made via the native dialer e Touching the entry initiates an automatic callback to the entry s phone number e The arrow on the right hand side of each call log entry opens the details view where you can initiate a Call Type refer to 8 4 How to operate the out call features located on this screen is explained in section 8 6 amc 3_iPhone_ug_en_2012 10 18 7 General Operation of the AMC 7 4 4 About and Settings The last screen that is directly accessible from the home screen shows some informa tion About your AMC Press Settings in the pag
35. lows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the OS device sup ports Wi Fi and that the required settings in the native OS are made O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 2 1 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native OS application If a preferred Wi Fi network is available this network will be used for the data channel 12 2 4 HTTP HTTPS Choose HTTP or HTTPS The port on the AMCs 12 2 5 and the AMCC has to be set accordingly if non default ports are to be used amc 3_iPhone_ug_en_2012 10 42 12 Administrator Settings 12 2 5 HTTP S Port If a port is configured here and if HTTP S has been activated on your AMCC data con nections will be established automatically whenever necessary for Callbacks to access the Corporate Contacts etc 12 2 6 Transport The AMC supports the following transport protocols TCP and TLS If TLS is used the AMC will negotiate certificates with the AMCC The manual installation of a ce
36. n the AMCC 12 15 Cellular Dialing The Maximum Number Length determines after how many digits of a phone number the AMC will send DTMF in cellular networks In most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this value to o O Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same level as with operator supported dialing OSD functions en abled This feature will attach the destination number to the Call through number lt does not require a data connection You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits amc 3_iPhone_ug_en_2012 10 50 12 Administrator Settings 12 16 Tracing A support trace can be initiated on the Status page just like a factory reset Please note that users should only use the trace service if asked to do so by their system administrator 10 21 gt siil Telekom de 16 27 m 1 Fact t ato Please select the Support Trace Type Local data Local data and settings Call Setup Tracing Trace type Audio Trace running OFF Simple Logging gt OFF Send Ok Cancel Powered by InAppSettingsKit Figure 8 Open the Trace Type screen Depending on
37. of the AMC 8 6 Oul Call Features Out of call features give you the possibility to use your smartphone as a full fledged equivalent of a desk phone You can access the Features screen via the tool bar navi gation in the home screen of the AMC 8 6 1 Call Forwarding You have the option to configure rules about when and to which destination Call For warding is to be done There are three different rules Always On no Reply and on Busy A different number may be configured for each of them Rules can be cancelled globally with Cancel call forwarding or switched on and off with Toggle On Off O If a call has been forwarded to your AMC this will be indicated by a diversion arrow in front of the caller s number 8 6 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound call for your pick up group the AMC will notify you with a pop up window and give you the option to pick up the call Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick up group Q Pickup Groups There might also be adjustments to be made on the AMCC and PBX side Please consult the Aastra Mobile Client Controller Administrator Manual keywords PBX Access Codes Pickup Groups 8 6 3 Call Retrieve This out call feature enables you to fetch a call from the waiting loop If this does not work as expect
38. on LCR rules will be updated 11 9 Factory Reset of the AMC Settings Done Factory reset Local data Local data and settings Tracing Trace type Audio gt Trace running gt OFF Simple Logging gt OFF Send Powered by InAppSettingsKit amc 3_iPhone_ug_en_2012 10 It is possible to do a quick but complete factory reset Open the About screen and click on Status top navi gation scroll down to the options Factory Reset Local Data and Factory Reset Local Data and Settings Local Data only resets the parameters that can be entered within the AMC Status page Local Data and Settings also resets the parameters saved in the Settings AMC interface 39 11 User Settings 11 10 Tracing A support trace can be initiated on the Status page just like a factory reset Please note that users should only use the trace service if asked to do so by their system administrator 10 21 gt siil Telekom de 16 27 m 1 Fact t ato Please select the Support Trace Type Local data Local data and settings Call Setup Tracing Trace type Audio Trace running OFF Simple Logging gt OFF Send Ok Cancel Powered by InAppSettingsKit Figure 7 Open the Trace Type screen Depending on the issue that is observed with the AMC the Trace Type should be nar rowed down to e Audio If the voice quality seems insufficient etc e Call Setup Problems occur when a call is initiated e Cra
39. os 03 4 Bee o SA ee Y RE ROE ee HE 41 12 2 Network Mode 2 4 4 4 4 04 24442484686 4444 44 bb ae le E 41 12 21 Packet Dala 0 554 io ob eS Bi we ae BOR es Ad E 41 amc 3_iPhone_ug en_2012 10 3 Contents 12 2 2 GPRS Dynamic VolP 24 4 Be Se aes EES aa EM Bee 42 12 2 3 Dual Mode Settings 224 c12 424 0 84 64 eee Pee 42 1224 HTTP HTTPS spore are eS a lina 42 1225 HTTP S PO idea end 43 12 2 6 Transport sd 0 9 dra Eb Gok A SHOR Be A 43 12 27 COdEC 24 64 4 nade o RP A A A 43 122 8 International Prefix osos c a ea aois w era Ad 46 a 43 12 3 Enhanced Network Settings oaoa eaa e eee 43 12 3 1 Jitter Buffer sisa ca saamata a a a a a a 43 12 3 2 Anonymous Call Prefix aoaaa a 44 12 4 Operator Supported Dialing OSD aoaaa a a 44 12 4 1 OSD Status tas as es we ees ee Be 44 12 4 2 PSaturs ACCESS anin ao ee a e aa Yee Se ae ee os 44 12 5 WI Preferences sor 6 Sisa E wees Yee Be a eo 44 12 54 Starting SCs 2c8 dE Sie Bee e ee KO 44 1252 WC BSA eS eet eS CERES BoA RSG ae es 45 1253 Ring TONG os ce saca des eee eed Le Ged ak es 45 12 5 4 Vibrate sia woe Abo ae Ao A a we ae he 45 12 6 Premium Service Numbers o o ee een nee 45 12 7 Settings Update dare e we eens e E area ee Bee 45 12 8 Features 0 2 Bie peer ee SS ee eee ae oo eR et 46 129 LCR lt lt cuen sia Be od BA OE Be ae oe e 46 12 10 Call Reverse enabled 2 lt lt 46 12 10 1 Call Reverse Number
40. out Packet Data settings This icon indicates that a system registration is in progress The red icon appears if the system registration has failed This may be caused by faulty user credentials Please contact support if this problem persists ma ice nn amc 3_iPhone_ug_en_2012 10 15 7 General Operation of the AMC You will see this icon if there is currently no data connection available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note that system registration data access is needed for fast mode call setup method Registrations in Data Networks other than Wi Fi ww Please note that certain settings have to be enabled for the AMC to register over Packet Data refer to 12 2 1 QQ Static Roaming When the AMC is turned off calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user If Static Roaming is deactivated on the AMCC the AMC will not be available in cellular only networks amc 3_iPhone_ug_en_2012 10 16 7 General Operation of the AMC 7 4 Toolbar The toolbar of the AMC for iOS contains the following screens 7 4 1 Contacts and Corporate Phonebook There are some differences between this contact screen and the native contact screen The AMC also has some additional services for example access to your Corporate Contacts No
41. outing MLCR 9 Mobile Least Cost Routing MLCR The following explains how to actively use the features Callback Call through and SIM Switch Roaming iOS does not provide information to the AMC application if the phone is roam ing or not roaming Therefore the user has to change this manually Go to the About Status screen and change the roaming status when traveling inter nationally Q About MLCR It is possible to configure number patterns first couple of digits of a phone number which will trigger an automatic least cost routing These rout ing rules can be deployed to the AMC from the Aastra administration por tal by the Administrator The Administrator can configure several different MLCR lists in the Portal to customize the MLCR rules for each user if nec essary However a different routing feature can be selected manually by the user even if these routing rules are present refer to 8 4 Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 4 on page 24 If your company makes global use of the MLCR dialing certain phone numbers might trigger a Callback automatically Rules for automatic routing can be made and deployed to the AMCs using the AMCC Note The HTTPS Callback request goes through a data connection that might not be available or fail In the case of failure the AMC will a
42. re file from the AMCC in and out call feature codes With these settings you can e Set your preference for using least cost routing rules automatic routing On Off e Check the date of the last configuration LCR update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet e Update LCR with this option LCR rules will be updated 12 10 Call Reverse enabled 12 10 1 Call Reverse Number The Call Reverse Number is only mandatory if the feature is to be used It has to be a number again in international format that has been configured for the Call Reverse purpose on the AMCC O This can be enabled and disabled globally refer to 12 10 2 How it works The calling party will basically be put on hold by the AMCC as a consequence a Call Reverse from the calling party s perspective is no different from a normal call The AMCC will even play back a ring back tone O Only inbound calls coming from the AMCC are affected by this Regular inbound calls to your SIM card remain untouched amc 3_iPhone_ug_en_2012 10 46 12 Administrator Settings Advantages of Call Reverse Call Reverse turns inbound calls into outbound calls and thus reduces cost especially in Europe and other countries with high termination charges Through these charges calls from fixed line to mobile are expensive whereas calls from mobile to fixed line are typically ch
43. received by cellular chan nel are limited by the mobile platform as such e Whenever an unanswered cellular call is terminated iOS does not return to the last used application The user has to manually re enter AMC This can be ob served for example with a SIM switch call is made which is only placed but never actually established for the activation of the new SIM card e Muting or changing the call volume during cellular calls always has to be done via the native menus buttons which means that you could have to leave the in call screen of the AMC e The AMC cannot recognize the connection of a headset Headsets have to be activated manually by using the option Loudspeaker in the in call menu of the AMC e Bluetooth headsets could interfere with Wi Fi systems as both systems use 2 4 GHz frequency band contention can be an issue Each Wi Fi transmitter blocks out 20 of the available 79 Bluetooth channels This is specifically valid for lower end Bluetooth headsets e If PIN has been activated to unlock the screen an incoming call cannot be an swered until the PIN has been entered e On an iPhone incoming VoIP calls are signaled via a notification dialog if the phone is in stand by This local notification dialog is controlled by the system It controls both the ringing and the vibration It might deviate in behavior and sound from the normal ringtone Unfortunately the system provides only little control for configuring this beh
44. rself about the scope of functions operation and proper use of your equipment e Check whether you have all the user information available on your product whether it conforms to your product s version and whether it is up to date e Read through the user information carefully before using the AMC e Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application e If individual features differ on the Aastra communications systems a reference is made in this user s guide amc 3_iPhone_ug_en_2012 10 6 3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for OS based mobile phones The AMC is a fixed mobile convergence FMC application and runs on most phones based on the iOS 5 0 6 0 Fixed Mobile Convergence FMC is the integration of mobile phones into the fixed line communications system of an enterprise The AMC installed on your mobile phone behaves like this It acts as a regular desk phone supporting all of the important PBX features using mobile networks The AMC Solution utilizes existing networks thereby avoiding additional installation costs To start with the existing mobile network or Wi Fi access point can be used 3 1 Your AMC is the key to a variety of communication services like 1 Integrated usage of cellular networks via your corporate PBX Access to PBX features Conference Consultation e
45. rtificate is not necessary The default setting is TCP 12 2 7 Codec These settings should not be altered The factory default values of the AMC are nor mally apt to a variety of network configurations There should hence be no need for modification The AMC for iPhone supports U law A law and iLBC 12 2 8 International Prefix In this field you can specify with which characters a leading plus should be replaced whenever it is signaled in DT MF The first two settings here should not be altered The third setting enables the call type refer to 8 4 Anonymous Call Call 12 3 1 Jitter Buffer This setting should not be altered The factory default values of the AMC are normally apt to a variety of network configurations There should hence be no need for modifica tion amc 3_iPhone_ug_en_2012 10 43 12 Administrator Settings 12 3 2 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter the neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button an entry in the contacts or call log screen Q This has to be configured as a PBX Access Code on the AMCC 12 4 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your A
46. sh The AMC shuts down unexpectedly e Network For registration issues etc The collected traces can then be forwarded by email Simple Logging If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file iPhone_simple_log txt amc 3_iPhone_ug_en_2012 10 40 12 Administrator Settings 12 Administrator Settings Tap the title bar Settings three times to open a prompt to enter the passphrase for access to the administrator settings Passphrases change over time every day 24h and can be retrieved from our support team These settings are blocked from user modification to ensure aptness of settings Q Administrators Use the AMC Portal to configure settings remotely 12 1 Roaming Currently the Roaming status has to be set manually because this information cannot be retrieved on iOS If a user is abroad or making calls from any other than his home cellular network this status should be adjusted This ensures that call routing is done as desired i e as it is configured in the LCR Settings Note This might change with later releases of iOS 12 2 1 Packet Data Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allow you to
47. tc Voice over IP VoIP telephony via Wi Fi or mobile data channel Automatic handovers VoIP cellular network cellular network VoIP Mobile Least Cost Routing HTTPS call back amp Travel SIM Corporate directory search IM and Presence oOo N O 0d FR WO N Encrypted VoIP Furthermore as part of our AMC Solution your AMC offers a range of features to make use of mobile least cost routing LCR which enables you to make dynamic use of the most favorable rates depending on your location and on available networks All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual O The features marked with require a license or depend on the used provider the available network and the configuration by the administrator amc 3_iPhone_ug_en_2012 10 7 3 Introduction to the AMC 3 2 How to read this Manual This manual is designed to guide you step by step through the installation configuration and usage of your AMC providing you with useful hints and advice to facilitate the handling of your AMC Throughout this manual we will print any terminology used in the AMC or in the main menu of your mobile phone in italic letters O This manual does not describe how to operate the other functionality of your mobile phone Please refer to the documentation of the available desktop software or the user manual of the device its
48. te This is an optional feature and will only be visible if access on the AMCC side has been enabled and your device has data connectivity The Contacts view offers the possibility to search your local phonebook or your Corporate Contacts in many cases an Active Directory server data channel required or both at the same time by using the filter options Con tacs Corp Contacts and All Contacts in the top menu bar Enter at least two letters of the beginning of aname The AMC will search your Corporate Contacts and display the found results after a couple of seconds ServiceCenter Test Hermann Travel Ausland Verkehr Ausland Vermittlung Nexe lt eo Jive zeze Me meoe gt 7 Dial Contacts History Features O Search Corporate Contacts Type in at least two letters into the search field and press the icon to start the search Upon a search request the AMCC will only forward the first 25 results to the AMC If that list does not contain the contact you are looking for provide a more specific request Example lf entering the first four letters returns more than 25 items and the one you are looking for is missing enter the first 5 or 6 letters to further specify your search amc 3_iPhone_ug en 2012 10 17 7 General Operation of the AMC O Avatar Pictures Note that avatar pictures of your Contacts are only shown for inbound and outbound calls if the contacts have been
49. u have chosen in the native iOS application If a preferred Wi Fi network is available this network will be used for the data channel 11 3 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On 11 3 1 OSD Status Turn OSD on or off by changing the OSD Status This will only be applied when you are not in a Roaming refer to 12 1 state 11 4 Ul Preferences The following settings let you personalize your AMC 11 4 1 Starting Screen As mentioned earlier there are two possible Starting screens to choose from for your AMC the Dialer and the Contacts screen 11 4 2 UC Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 10 to learn more about this functionality amc 3_iPhone_ug_en_2012 10 37 11 User Settings 11 4 3 Ring Tone Specify the ring tone that your AMC shall use The setting Default Ringtone is an AMC specific ring tone 11 4 4 Vibrate This gives you the possibility to switch vibration on or off for calls handled by the AMC In Wi Fi mode only one single alert or vibration for 10 secs will take place at an incoming call with the AMC in the background 11 5 Premium Service Numbers Specify numbers that must be dialed dir
50. utomatically fall back to a Call through call The call is still placed through the PBX however you do not have the cost benefits anymore A Callback is invoked via HTTPS The AMC also sends the phone number that you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Further Configuration HTTPS Callback HTTPS is enabled automatically on the AMCC On the AMCs the use of packet data refer to 12 2 1 has to be allowed amc 3_iPhone_ug_en_2012 10 31 9 Mobile Least Cost Routing MLCR FT Request for Callback Client Calls the client back 2 Sy Legend Destination no E calls and data channels merge of 2 call legs Figure 5 Simplified functionality of Callback 9 2 Call Reverse If Call Reverse is enabled inbound calls to the users mobile number can be trans formed into outgoing calls to make use of favorable tariffs for calls from the cellular network This happens automatically so from the user perspective a Call Reverse completely resembles an inbound call you can decline or accept it Requirements This service requires a data channel General setup and functionality are explained in section 12 10 1 on page 46 9 3 SIM Switch The SIM Switch feature can also help save calling costs Especially when using local SIM cards abroad As an out call feature the usage of this f
51. wed 11 2 2 GPRS Dynamic VoIP To allow general usage and Voice over 3G use GPRS Dynamic VoIP O Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect O Costs and Battery Life Please note that the usage of data channels especially with Voice over 3G GPRS Dynamic VoIP may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 12 contains information about the amount of data consumed by certain features 11 2 3 Dual Mode Settings Select Single Mode or Dual Mode In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the OS device sup ports Wi Fi and that the required settings in the native OS are made amc 3_iPhone_ug_en_2012 10 36 11 User Settings O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 2 1 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences yo
52. would like to apply S Offline Do not Disturb This presence state is set auto matically if there is an ongoing call It will return to the previously set presence status after the E Unavailable call has been terminated O Away Chats Colleague X Do not Disturb amc 3_iPhone_ug_en_2012 10 34 11 User Settings 11 User Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC s features All settings mandatory and optional are explained in this chapter O Configuration Loss with Firmware Updates With a firmware update the AMC application will not be deleted However the configuration of your AMC will be lost and must be reloaded To download the configuration data manually open the Settings section of your AMC and re enter the Registrar Username and Password settings If the Hide settings checkbox has been set by the Admin in the AMC Portal some of them might not be visible to the user Never change preconfigured Settings eo Every number has to be configured on the AMCC and will hence in most cases be preconfigured on the AMC If one of them does not work properly ask your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may want to consult it to fully understand how your AMC works The AMC downloads the configur
53. y numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here 2 7 Settings Uf With these settings you can e Set your preference for configuration updates automatic On Off e As an administrator passphrase must be entered to access administrator set tings refer to 12 you also have the option to enter the OTA URL here check the longer description in the next section e Check the date of the last configuration update update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet amc 3_iPhone_ug_en_2012 10 45 12 Administrator Settings e Update Settings with this option all settings available on the AMCC will be up dated OTA URL The OTA URL is the link to the Aastra administration portal from where the AMC will download the configuration including license Feature file and LCR file Tap Feature File Download to download the latest featu

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