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CLEAR-COM CONCERT V2.5.0

1. ccccceeseccceeseeeeeeeeeeees 2 44 AGJOSTING AUGIO Level aloe vidakin tea gousdintetiadtnesecdabatetseWanseelvice 2 45 FRA Oa Fiestas tacts oats ce E E 2 46 Supported USBDEVICES 22 tines hae teen iit ersselebateceeeacan ates 3 1 M Audio Fast Track Pro Front ccccccccsesssecceeseeesecceeeeeeeeeees 3 2 Clear Com Communication Systems viii Clear Com Concert v2 5 0 Client User Manual Clear Com Communication Systems M Audio Fast Track Pro Back cccccccccesssecceeeeeseceeeeeeeeeees 3 4 M Audio Fast Track ULtra Front cccccccceeeseccceeeesseeceeeeeeeeees 3 5 M Audio Fast Track Ultra Back cccccccseseseeceeeeeseeeeeeeeeeeeees 3 6 DEVICE DIIVENS ideretcdieienceosdsanetodsaaseescavenctodouase dyed cnetaniessi eves cane totisens denies 3 7 TROUBLESHOOTING xecccesessuetscteiesti cess testis n tec ae ae 4 1 Messages and Notifications renen a 4 1 FAO a a nae ahacuanes 4 2 SOUND DEVICE PROBLEMS ws ssectidivac Agionicinaieiis a 4 2 CLIENT CO NINE GIVI seues sayeiaiebintess 4 2 AUDIO PROBEEM Scrios enin ra EE A 4 4 SIMPLE MODE mrena A 4 5 ADVANCED MODE siure n E 4 6 Limited Warranty ereid ila ae eae i Technical Support amp Repair POlicy cccccccsssecceesscceceseceeseeceeeeeeeeeseees V RETURN MATERIAL AUTHORIZATION POLICY vii REPAIR POLICY neiaa a Mout aaatehlrteat cat ied sieeeicbalanil deacieieutes viii Clear Com Concert v2 5 0 Client User Manual ix FIGURES Fi
2. Refresh Save Cancel 1 From the Ringing dropdown list in the Ringing Sound Device area select your preferred ringing device Note If the selected ringing device is later disconnected for some reason Concert will attempt to use another device from the list when a call is received 2 Totest this device click Test Ringing Note The label on the Test Ringing button changes to Stop Test 3 To end the test click Stop Test Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CONFIGURING THE SECONDARY SOUND DEVICE The last configuration step is to specify the preferred secondary sound device configuration For example your preferred primary device could be your headset and your preferred secondary device could be a personal duplex speakerphone for hands free audio This device will be enabled automatically when you switch to the secondary device on the client Clear Com Concert Configuration 03 dik Primary Sound Device Default General Audio in USB Audio Device r Pref USB Audio Dewice W Audio out USB Audio Device Pref use Audio Dewice Devices _Test Primary Device s Ringing Sound Device Notifications Ringing IDT Audio Pref USB Audio Device Test Ringing ib Secondary Sound Device Audio in USB Audio Device Pref USB Audio Device Server Audio out USB Audio Device Pref USB Audio Device USB Audio Device p ICT Audio ME
3. Edit Suite London Edit Suite New York Meeting Room ee eee ee ae Drag and Drop 4 Conference or a Contact to establish a call Available OHH Figure 2 11 Conference Setup 2 Select one of the available conferences from the list When you do this you will see a set of icons representing your access permissions for the conference In Figure 2 12 below Emily has both Talk and Listen privileges to Conference 2 3 To join a conference with Talk Listen privileges click on the amber microphone icon Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 4 To join a conference with Listen only privileges click on the green speaker icon 5 To join a conference with Talk only privileges click on the red Speaker icon Clear Com Concert Emily J Sele File View Config Help 260 ob Contacts q Conferences 6 Conference 1 Conference 7 1 0 Corp Weekly Edit Suite London Meeting Room Edit Suite New York ee ee ee Drag and Drop 4 Conference or a Contact to establish a call y Available Figure 2 12 Join a Conference Once you have joined a conference the conference icons will change to show the new options that are available The indicator beside the conference name will change from blue Not active to either amber Talk Listen green Listen or red Talk only Clear Com Communication Systems Clear Com Concert
4. To continue click Nest IF you would like to select a different folder click Browse Browse Don t create a Start Menu folder Figure 1 4 Concert Start Menu Name 7 Specify the name of the shortcut that will be placed in the Start Menu folder 8 Click Next to continue Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual The Select Additional Tasks screen appears Setup Concert Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing Concert then click Hert Additional icons Create a desktop icon Create a Quick Launch icon Figure 1 5 Concert Start Icons 9 If you want to create either a desktop shortcut or a Quick Launch icon select the appropriate checkboxes Setup Concert See Ready to Install Setup is now ready to begin installing Concert on your computer Click Install to continue with the installation or click Back if you want to review or change any settings User information Emily Johnzon Clear Com Destination location C Program Files Concert Start Menu folder Concert Additional tasks Additional icons Create a desktop icon Figure 1 6 Concert Installation Complete Confirmation Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 5 1 6 10 Click Install to proceed with the installati
5. device Note You will be prompted to install the M Audio driver each time you connect an M Audio device to a new USB port Note Connecting USB 4 wire devices to any type of external USB hub or port replicator is not supported by Concert Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 3 1 M AUDIO FAST TRACK PRO FRONT M AUDIIZ TRACK PRO m Stereo o Signal Pad Mix Output MIDI In i 4 gt Feature Desorpion Instrument Line Selector Button Selects the input a level of the front panel 1 4 inch inputs does not affect Use In position for line level XLR i eval inputs input level e In position Accepts line level inputs e Out position Inputs accept instrument level signal Microphone Instrument Inputs Combo connectors XLR or 1 4 inch TS for powered microphone or instrument level inputs Input Gain Level Knob Controls input level of associated Mic Inst input 2 Variable gain range is gt 40dqB Stereo Mono Button Toggles the direct input monitoring between stereo and mono operation Input Playback Mix Level Knob Controls the audio mix sent to the line outputs fading between the input signals and the output signal from any audio application software Adjust knob to full clockwise position PB e Clockwise PB Only output signal from DAW software is heard at line outputs e Counter
6. CLEAR COM CONCERT V2 9 0 CLIENT USER MANUAL Clear Com Concert Client User Manual 2008 2010 Vitec Group Communications Ltd All rights reserved Part Number 810391Z Rev 4 Vitec Group Communications LLC 850 Marina Village Parkway Alameda CA 94501 U S A Vitec Group Communications Ltd 7400 Beach Drive IQ Cambridge Cambridgeshire United Kingdom CB25 9TP The Vitec Group plc Beijing Representative Office Room 706 Tower B Derun Building YongAn Dongli A No 3 Jianwai Ave Chaoyang District Beijing P R China 100022 Clear Com Research 1440 Hocquart Street Suite 221 St Bruno Quebec Canada J3V 6E1 na Clear Com Clear Com Communication Systems A Vitec Group brand Clear Com Concert v2 5 0 Client User Manual Vitec Group Communications SOFTWARE LICENSE IMPORTANT CAREFULLY READ THE FOLLOWING BEFORE USING THIS SOFTWARE USING THE SOFTWARE INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THE FOLLOWING AND AGREE TO ITS TERMS IF YOU DO NOT AGREE RETURN THE SOFTWARE COMPLETE TO VITEC GROUP COMMUNICATIONS LIMITED OR CANCEL THE INSTALLATION THIS IS YOUR PROOF THAT YOU HAVE A VALID LICENSE PLEASE TREAT IT AS VALUABLE PROPERTY VITEC GROUP COMMUNICATIONS LIMITED OR VITEC GROUP COMMUNICATIONS INC as the case may be hereinafter referred to as VGC offers you this storage media containing a computer program and files the SOFTWARE and offers to grant to you a non exclusive and no
7. F Interfaces Save Cancel Figure 1 16 Login and Routing Server Advanced Options 1 Ifthe system administrator has specified settings in addition to the Login server address then click Advanced gt gt to specify these advanced media server settings 2 Update the Login Server Port if specified differently by your system administrator 3 Select the Specify a Media Server different than Login Server checkbox 4 Enter the address IP Address or hostname of the Concert Media Server specified by the system administrator The media server routes the audio packets to other clients connected within the Concert system 5 Update the EMS Media Server Port if specified differently by your system administrator An example of a Concert system with two media servers but only one login server is shown in Figure 1 17 below Clear Com Communication Systems 1 20 Clear Com Concert v2 5 0 Client User Manual SERVER2 SERVER2 COM Local Router Routes the Audio IP Packets acke i lea RT ASCO 7 WialtaVvast G rl X i h Local Router TSn ek Routes The A IC 7 wr S f A i Figure 1 17 Example of Split Site Concert Configuration The configuration page also displays the Eclipse access parameters These parameters show whether the client has been granted access to an Eclipse system by the system administrator Note These parameters are not editable within the client N
8. Fora high bandwidth 40 80 ms should be fine e Verify your Loss Protection Off Low Medium High settings Loss protection provides a system to recover packets lost during network transit If you experience poor audio quality you may want to increase this value Ona LAN it may be set to Off f you are connected through the Internet slow bandwidth we recommend that you choose Medium Note In the case that the Network Connectivity icon is consistently displaying either a yellow or red circle downgrade your network setting to either WAN or Internet to improve your audio quality 15 How can adjust my sound options You can select devices in Concert Client through the Config gt Devices menu option or by selecting the Configuration icon on the Client status bar Make sure that you are using the correct devices and verify which of the primary or secondary devices you are currently using Clear Com Communication Systems 4 6 Clear Com Concert v2 5 0 Client User Manual LIMITED WARRANTY This document details the Clear Com Standard Limited Warranty for all new products for sale within all regions with the exception of Military Aerospace and Government MAG EXCEPT AS SET FORTH HEREIN LIMITED WARRANTY CLEAR COM MAKES NO OTHER WARRANTIES EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY NONINFRINGEMENT OF THIRD PARTY RIGHTS OR FITNESS FOR A PAR
9. Move bo another group Drag and Drop 4 Conference or a Contact to establish a call Available x Oe Figure 2 18 Contacts 3 To display expanded options e g remove contacts from the contact group view chat archives right click on the contact name Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 19 DETERMINING CONTACT PRESENCE The Presence feature provides real time online status information for all users within the system On the Contacts page there is a presence status indicator for every contact in the list However other status types exist You can manually adjust your own status by clicking on the availability icon in the lower left corner of the application window This will display the following possible statuses for a user ojom o efem When you select one of these other status types it will be displayed against your name in any contacts pages that contain it Note If you sign out or exit Concert your selection will be saved The main functions of the application are available through the Windows taskbar icon You can call a contact join a conference or change status through the taskbar see Taskbar Navigation on page 2 27 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CREATING A CONTACT GROUP In or
10. P Clear Com Concert Intercom Panel Emily Johnson Partyline2 Flor Gagn Partyline1 Prom Feed Public Adr Jowa Sing Figure 2 48 Channel Keys Either portion of a channel key or both can be active or inactive depending on the configuration of the channel see nterface Options on page 1 22 TO open a connection to a channel click on the appropriate portion of the channel key It will light up to indicate that the connection has been established To close the connection click again on the same portion of the channel key Prg Feed Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 43 Operating Intercom with Eclipse Eclipse keys are configured through the Eclipse Configuration System ECS similar to a hardware panel Eclipse keys configured by ECS are automatically displayed on the panel when it is launched i e Intercom mode Listen Party line Listen Number of Eclipse Page tabs key Key active listens active connection Clear CoprConcert Intergom Panel Brige Lee nm woe Mic on off BSS Pace 2 Page 3 Page 4 BEL obs 2al Configure Open Concert yA window Volume Talk Talk Listen Clear Reply Reply stack key key answerback key scroll keys stack Figure 2 49 Intercom Panel Connected to Eclipse Eclipse keys in the Concert Intercom panel behave as hardware pushbuttons The keys can only act as Talk Listen or Talk Listen keys depending on the f
11. The following dialog appears Options Help Speaker Microphone Balance Balance gt gt gt 4 p Volume Volume Mute all USB Audio Device Figure 2 39 Volume Controls Note The volume control panel may show different controls depending on the available hardware NETWORK CONNECTION QUALITY When you are logged in to the server an icon in the status bar represents the connection quality Available D gt dil oH ed Connection Quality Excellent Recyv 0 Recovered 0 Loast o Drops Too late 0 Oyverrun 0 Reduction 0 Figure 2 40 Connection Quality There are three levels with a different color associated to each Good No packets lost or recovered e Medium Some packets recovered Bad Some packets lost Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual To view these statistics averaged over the last 10 seconds hover the mouse over the connection status icon If your network connection quality is frequently medium or bad you may encounter poor audio quality You may be able to fix the audio quality problem by changing your network settings refer to Audio Options on page 1 15 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 35 INTERCOM MODE Concert v2 5 0 includes a virtual Intercom panel This feature allows you to communicate with both Concert and Eclipse users simultaneou
12. liquid damage or mishandling The Customer Service Center will provide the Customer with a cost estimate for any such repairs prior to undertaking the work Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual
13. However your bandwidth may be lower between two offices or sites Internet Uncontrolled unstable and low bandwidth available b Verify your Options Settings Echo Cancel Reduces echo Useful when Concert Client is used with speakers Noise Filter Reduces background noise Auto Gain Control Auto adjusts microphone volume Audio Buffer Windows Sound Channel Buffers On slow computers or with the Windows Vista operating system increasing Audio Buffer increases audio quality On Vista this value must be over 8 For Windows XP a value of 5 is generally sufficient but you may need to increase it on slower computers Note Increasing the Windows Sound Buffer may also increase the audio delay Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 4 5 ADVANCED MODE This mode provides more options for experienced users c Verify your Bandwidth Settings High Medium Low settings Make sure you choose the value corresponding to the available bandwidth If you choose High audio quality will be better only if you have enough bandwidth Otherwise it can become choppy d Verify your Min and Max Jitter settings Audio jitter buffer setting specifies the amount of audio data held in the buffer before the audio data is played Its goal is to minimize the effect of network congestion on audio quality If you have a slow connection select a higher Min and Max Jitter e g 80 200 ms
14. Received notification No role associated to this username Please contact your system administrator This messages means that your username and password were entered correctly but your account is not associated to any role A user must belong to a role before access can be granted to the Concert system Contact the system administrator 10 Received notification Maximum number of users exceeded in the system Please contact your system administrator This message indicates that the number of Concert users currently within the database exceeds the allowed number of licensed users This can occur if the database is restored from an archive containing more than the licensed number of users During this state users will be denied access to Concert until the administrator does one of the following e Delete excess users from the system so that the number of users equals the number allowed by the license key e Update the license key e Contact Clear Com for details on purchasing a new license Key 11 Received notification Trial period has expired Please contact your system administrator This message means that the trial period 60 days has expired To continue using Concert the system administrator will need to contact Clear Com for details on purchasing a license key 12 Received notification Connection to media server failed Check media server address or your network connection and try again
15. a Limited Warranty of one year 4 UHF WBS Analog wireless intercom systems have a Limited Warranty of three years 5 All software products including Concert Client and Server ECS Production Maestro and Logic Maestro are warranted for one year and shall substantially conform to published specifications The media on which the Software is furnished is warranted to be free of defects in material and workmanship under normal use for a period of one year 6 Any Clear Com products that are listed within the last time buy period have the same Limited Warranty for their type 1 1 1 1 1 5 as above d Any Clear Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall inherit the remaining warranty period from the original product e Standard Warranty Period Start Date i Dealer Distributor Sales In view of Dealer or Distributor stocking practices the Standard Warranty Period for products sold through Dealers or Distributors will commence from the Clear Com invoice date and will include an automatic extension of three months Any valid warranty claim within the Standard Warranty Period as determined by the Clear Com invoice date will be covered without further Supporting evidence All warranty claims after this date must be supported by the Customer s proof of purchase that demonstrates the product is still within the Standard Warranty Period as detailed in Section 1 c i above plus th
16. amber Talk Listen icon this user can create a bi directional conference with the Party Line users An M Audio PCI interface has been connected to the Concert server The administrator has assigned various channels to physical ports on the device Channel 5 Program Feed has been assigned to an input port Port 4 If this channel is also associated to the above mentioned conference then all users will hear the Program Feed through the conference Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual MANAGING CONTACTS The Contacts page displays a configurable list of Concert users which are sub divided into contact groups As discussed earlier you can use your contact list for making direct calls By default every user has a contact group containing all the users within his partition the contact group name is the same as the partition name If a contact s name is displayed in bold then the contact is online Offline contacts are always displayed after the online contacts 1 To display your contacts double click on the default contact group In this example Broadcast is the contact group Clear Com Concert Emil M af File wiew Config Help 4 AA Contacts Conferences bo Inte Broadcast 0 16 a Alex Smirnow Emma Martin Ethan Wilson Florence Gagnon Hannah Smith Jack Brown Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Drag and Drop 4 Conference or
17. i e settings h CE a epee EE Interfaces Refresh Save Cancel Figure 1 10 Configuring Secondary Sound Device 1 From the Audio in dropdown list in the Secondary Sound Device area select your secondary audio input device Note The device dropdown lists display only the hardware devices that are currently connected installed and enabled on your computer 2 From the Audio out dropdown list select the secondary audio output device 3 Click Test Secondary Device settings to test the secondary sound device configuration Note The label on the Test Secondary Device settings button changes to Stop Test Clear Com Communication Systems 1 10 Clear Com Concert v2 5 0 Client User Manual 4 Note lf the audio test of the secondary sound device is satisfactory click Stop Test Once all three configurations have been completed and tested click Save or click Cancel to exit the configuration without saving You can modify the client audio or server configuration at any time through the Concert menu Config gt Devices USER CONFIGURATION OPTIONS In addition to Devices there are five other configuration categories Note Clear Com Communication Systems e General e Notifications e Audio e Server e Channels displayed only if the administrator has granted channel configuration rights to the user The default configuration for General Notifications and Audio should be sufficient f
18. v2 5 0 Client User Manual 2 11 Status and presence information for the channel appear in the My Calls area along with any other Concert users who have joined the conference Clear Com Concert Emil Sel File View Config Help 4 Conferences bo Interfaces GO His gt P G Conference 1 Conference 7 Meeting Room Production Team 1 Production Team q amp Conference 1 Listening only bo Party Linel Jowar Singh Florence Gagnon Available Fis Si T fu i UE Figure 2 13 Conference Status and Presence Upon joining a conference a timestamp will appear in the user status area of My Calls indicating how long you have been in the conference Note The above example shows a conference that includes a channel called Party Line1 For more information see Channels on page 2 14 Clear Com Communication Systems 2 12 Clear Com Concert v2 5 0 Client User Manual Restrictions on Joining Conferences You may join any public conference that your assigned role allows by dragging and dropping one of the join leave icons from the conference into the My Calls area Where two or more users are linked by direct calls made through the Contacts list this is described as a private conference Private conferences are not visible to other users other users can only join a private conference if they are invited by a participant of that conference The following op
19. 16 11 50 25 Conference Joined Drag and Drop 4 Conference or a Contact to establish a call Available lo eh jn Figure 2 31 History of Conferences and Direct Calls 2 To clear history go to the Config menu and choose General gt Clear Event History Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 29 STARTING A CHAT To initiate a chat with another contact 1 Select the Contacts tab 2 Select a contact from the list 3 Click on the icon The chat window will open with a title bar specifying the name of the contact with whom you are chatting A timestamp will be displayed next to each message sent or received Emma Martin Clear Com Concert Chat Smid EJ Emma Martin is Available Emily Johnson Hi Emma Figure 2 32 Start a Chat Located at the bottom left of the chat window are various configuration controls Keep the chat window always on top of other windows Set the window transparency level Place a direct call with the user Display past conversations with this user Each click will display the last five messages Note Chat archiving must be enabled within the General configuration page for this feature Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Broadcasting a Message This feature allows you to broadcast a chat message to all of the contacts in a group Clear Com Concert Emil Sel File View Con
20. 7 62MB From www m audio com While files from the Intemet can be useful this file type can potentially ham your computer f you do not trust the source do not run or save this software What s the risk Figure 3 2 Device Driver Installation 9 Click Run to install the driver Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual TROUBLESHOOTING This chapter provides information on adjusting the Concert Client setup and troubleshooting problems with the Concert Client MESSAGES AND NOTIFICATIONS 1 Warning Cannot find any audio device You must configure your sound device and try again 2 Warning Cannot load your sound device You must configure your default sound device and try again 3 Warning Cannot load your sound device You must configure your default sound device and try again 4 You have been disconnected This user was logged in on another computer 5 Login time out Cannot perform login Verify the media server port or your network connection and try again Contact your system administrator if your problem persists 6 Login time out loading user data Your network connection may be too slow Please try again or contact your system administrator 7 Your username and password were not recognized Please check and try again 8 No role associated to this username Please contact your system administrator 9 Maximum number of users exceeded in the syste
21. Configuration 6 1 21 Figure 1 18 Interface Configuration Dialog ccccccsssecceeeseeeceeeeees 1 22 FISUFE 1219 DEVICE SELOCTION esisinestariceacud cicouaiet ae 1 23 Figure 1 20 Input Channel Selection ccccccccsseccecesseceeeeseceeeeneees 1 24 Figure 1 21 Connecting Channels cccccccssseccccsseccccesseceeeeseceseenecss 1 25 Figure 2 1 Concert LOBIN taal ada oie oes 2 1 Figure 2 2 Concern ADOUE cassie u a ai 2 2 Figure 2 3 Config MENU sssssssseesesrersssrrrssrresssreresereessrereserersseereserereseeee 2 3 Figure 2 4 Change Password Dialog csssccccsssececcesecceeeesceeseeseeeeas 2 4 Hgare 2 5 TaD Balane a T 2 5 Figure 2 6 Client Window Left docked cccccessececeesecceeeeeeeeeeeseeeees 2 5 Fieure 2 7 Placing a Call sai ccricstentnet a enidete a NRT 2 6 Figure 2 8 Incoming Direct Callicut ideas paket A NN 2 7 Figure 2 9 Direct Call in Progress csssscresscssressenssscnesssrencessrensensresss 2 8 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual xi xii Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 2 24 Figure 2 25 Figure 2 26 Figure 2 27 Figure 2 28 Figure 2 29 Figure 2 30 Figure 2 31 Figure 2 32 Figure 2 33 Figure 2 34 Figure 2 35 Figure 2 36 Figur
22. ORIZATION POLICY a Authorizations All products returned to Clear Com or a Clear Com Authorized Service Partner must be identified by a Return Material Authorization RMA number b The Customer will be provided with an RMA number upon contacting Clear Com Sales Support as instructed below c The RMA number must be obtained from Clear Com via phone or email prior to returning product to the Service Center Product received by the Service Center without a proper RMA number is subject to return to the Customer at the Customer s expense d Damaged equipment will be repaired at the Customer s expense e Returns are subject to a 15 restocking fee f Advance Warranty Replacements AWRs During the first 30 days of the Standard Warranty Period Once the equipment fault has been verified by Clear Com or its authorized representative Clear Com will ship a new replacement product The Customer will be provided with an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement or will be invoiced for the list price of a new product li During days 31 90 of the Standard Warranty Period Once the equipment fault has been verified by Clear Com or its authorized representative Clear Com will ship a like new fully refurbished replacement product The Customer will be provided with an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement or will be inv
23. PC Incorrect firewall setup by the system administrator Blocked by locally running firewall software 6 Received error notification Login time out Cannot perform login Verify the media server port or your network connection and try again Contact your system administrator if your problem persists This message is displayed under two conditions If the media server port is wrong or if the network LAN is very slow To check the media port click on Config gt Server gt Advanced Make sure the Media Server Port is set correctly Contact your system administrator for the exact value the default value is 6001 7 Received notification Login time out loading user data Your network connection may be too slow Please try again or contact your system administrator This messages means that the login was successful but due to abnormal network conditions e g network too slow Concert Client timed out while receiving setup information from the server Contact your network administrator if the problem persists 8 Received notification Your username and password were not recognized Please check and try again This means you have entered the wrong username the wrong password or both It may also mean that this user name does not exist in the database If the problem persists contact the system administrator Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 4 3 4 4 9
24. Re enter new Password eck on ewe Figure 2 4 Change Password Dialog 2 Enter your Current Password Note If you do not know your current password contact your Concert system administrator 3 Enter your New Password Re enter your New Password Click OK to complete the change or Cancel to abandon the change NAVIGATION TOOLBAR There are three buttons on the Concert client toolbar above the tabs These provide shortcuts for adding a contact opening the configuration dialog or displaying the Intercom panel Opens the dialog to add a new contact to a group Opens the client configuration dialog Enables the Intercom mode and opens the Intercom panel r window Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual TABS You can change the order of the tabs if required by dragging a tab and dropping them in a new position on the tab bar The new tab positions will not be saved when you exit the client Clear Com Concert Emil Sel File View Config Help Conferences bo Inter Figure 2 5 Tab Bar You can also scroll horizontally through the tabs using the arrow buttons at either end of the tab bar DOCKING Concert allows you automatically align the client window to either the left or right side of your desktop If you are in Intercom mode then the virtual Intercom panel will also be aligned to the left or right 1 To dock your cl
25. S vitecgroup com li Europe the Middle East and Africa Hours 0800 midnight Central European Time Days Monday Friday Tel 49 40 853 999 700 Email TechnicalSupportEMEA vitecgroup com iii Asia Pacific Hours 0800 1700 Pacific Time Days Monday Friday Tel 1 510 337 6600 Email CustomerServicesAPAC vitecgroup com d Email Technical Support is available for all Clear Com branded products free of charge for the life of the product or two years after a product has been classified as obsolete whichever comes first e Support for Distributor and Dealer Sales i Distributors and Dealers may utilize the Customer Service Centers once a system has been installed and commissioned Clear Com Systems and Applications Engineers will provide support to the Distributor from the pre sales stage through to satisfactory installation for new system purchases Customers will be encouraged to contact their Dealer or Distributor with their installation and technical support enquires rather than using the Customer Service Centers directly f Support for Direct Sales i Customers may utilize the Customer Service Centers once a system has been installed and commissioned by Clear Com Systems and Applications Engineers or in the case of project installations once the Project Team has completed the hand over to the Support Centers Clear Com Communication Systems vi Clear Com Concert v2 5 0 Client User Manual RETURN MATERIAL AUTH
26. TICULAR PURPOSE ALL OF WHICH ARE EXPRESSLY DISCLAIMED 1 Standard Limited Warranty Clear Com Communication Systems Clear Com warrants its products including supplied accessories against defects in material or workmanship for the time periods as set forth below provided it was purchased from an authorized Clear Com dealer or distributor a Pursuant to this Limited Warranty Clear Com will at tts option i repair the product using new or refurbished parts or li replace the product with a new or refurbished product b Remedies In the event of a defect the rights detailed in 1 a are your exclusive remedies For purposes of this Limited Warranty refurbished means a product or part that has been returned to its original specifications c Standard Warranty Period by Product i All Clear Com brand systems and products including belt packs have a Limited Warranty of two years with the exception of 1 Cables accessories components amp consumable items have a Limited Warranty of 90 days 2 Any Clear Com product that has been classified as obsolete at the time of sale has a Limited Warranty of 90 days from sales and will be replaced with the same product or a sales credit will be issued at the sole discretion of Clear Com Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual i 3 Headsets handsets microphones and associated spare parts as well as UHF wireless IFB products have
27. The number of available analog ports displayed will correspond to the type of device selected Clear Com Communication Systems 1 22 Clear Com Concert v2 5 0 Client User Manual Clear Com Concert Configuration 03 Input General Wi SelectaDevice se Select a Device and Microsoft Sound Mapper Input IDT Audio USB Audio Device Fast Track Pra In 1 2 Fast Track Pro In S PDIF Devices Notifications Output ai Select a Device Suto Connect Port Channel Status Action Server hss R Interfaces l Connect all Disconnect all Save Cancel Figure1 19 Device Selection Note When you select a device the drop down list the capabilities of that device are automatically retrieved by the Concert client Some devices such as an onboard sound card may unexpectedly display two ports This usually occurs when the device supports stereo input or output Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 23 Clear Com Concert Configuration o gt Input General Wh Fast Track Pro In 1 2 wi Auto Connect Part Channel Status Action Select a channel Devices Party Linel s Party Line2 i i Program Feed input Notifications g input Output Public Address output Select a Device Futo Connect Port Channel Status Fetion amp Server e F Interfaces E Connect all Disconnect all Figure 1 20 Input Channel Selecti
28. This message is displayed if the media server address is wrong To check the media address click on Config gt Server gt Advanced Make sure the Media Server Address is set correctly Contact your system administrator for the exact value AUDIO PROBLEMS 13 My headset is not working What s wrong no audio etc e Check that the headset is correctly plugged in and perform a Test Primary Devices in Config gt Devices see p 1 7 e Verify mixer settings for both your input and output devices also verify that you are not muted Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual e Verify that the appropriate device is selected within the client window i e primary or secondary device e Verify that the recipient s audio device configuration has also been checked 14 My audio is choppy What should I do e Check your audio settings in Config gt Audio see below SIMPLE MODE The configuration options that are available in simple mode will normally be sufficient to solve your problems a Verify your Network Settings Make sure you specify the appropriate network type An incorrect configuration is the primary cause for poor audio quality LAN Corporate LAN with high and stable bandwidth available If set to LAN but you are in fact on the Internet e g home hotel airport you may experience choppy audio and or packet loss WAN Corporate WAN controlled network environment
29. a Contact to establish a call y Available lt iall l Figure 2 16 Managing Contacts Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 17 Note The presence status of each contact is indicated by an icon to the left of the contact name see Determining Contact Presence on page 2 19 Clear Com Concert Emil olx File wiew Config Help D00 4 A Contacts Conferences b Inte gt gt Broadcast 1 16 r Alex Smirnow T Emma Martin Ethan Wilson e oo E Hannah Smith Jack Brown Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Drag and Drop 4 Conference or a Contact to establish a call Available EA in J ja z Figure 2 17 Contact Call Options 2 To display the connection options for a contact click on the contact name Placing a direct call Initiating a chat Inviting the contact to a conference Note A tooltip is displayed when you hover your mouse pointer over an icon Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Clear Com Concert Emil File View Config Help i 4 A Contacts conferences Broadcast 1 16 A Alex Smirnow Emma Martin Ethan wilson i Florence Garr il 3 K amp Place a direct call Hannah Smith E Stark Chat Jack Brown Jacob Lee amp Invite to conference call Jowar Singh Lucas Muller ea Chat Archives Maria Hernanc eT oe Remove From Contacts
30. abled e Enable automatic answer on incoming calls e Enable automatic answer on incoming calls from Clear Com Communication Systems 1 12 Clear Com Concert v2 5 0 Client User Manual Clear Com Communication Systems 5 If you select the last option you will need to specify the contacts from which to auto accept calls a Inthe Choose contacts list select one or more contacts use lt Shift gt click or lt Ctrl gt click to select multiple contacts b Click Add to move these contacts to the Answer calls from list History The History area provides a means of removing old event and chat history files click the appropriate button Enabling chat message archiving allows you to display past conversations with another user within the chat window 6 Once the settings are satisfactory click Save or click Cancel to abandon the changes Notification Options Within the Notification configuration page you can select the events that will generate a notification in the task bar area You can also specify the transparency level of the message and how long it will remain visible 1 To access this page click on the Notifications icon Clear Com Concert Configuration o gt Notify me when contact is available General goes offline status has changed J W calls me W starts a chat with me Devices W sends me chat messages amp Duration seconds Notifications Transparency Yo si a
31. aioe 2 33 INPUT Volume Controls acai tcsis cate aa 2 33 Volume CONTIONS reao 2 34 Connection Quality sesser a A 2 34 Displaying the Virtual Intercom Panel 2 36 Concert Intercom Panel LayOut ccccccesccecesseeeeeeeeees 2 37 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Clear Com Communication Systems Figure 2 43 Concert Intercom Panel with USers sccccccssseeeeees 2 38 Figure 2 44 Incoming Call on the Intercom Panel cccccsseeeeeees 2 40 Figure 2 45 Incoming Talk on Intercom Panel c cccescccesseceeeeeeees 2 41 Figure 2 46 Removing Call Button ccccccssecccesecceeesececeeseceseeneees 2 42 Figure 2 47 Using Conference Ke YS ccccccsssececeesececeesecceeesecesaeneees 2 42 Figure 2 487 Channel KEYS asrasin e dneenteanetolduenats 2 43 Figure 2 49 Intercom Panel Connected to Eclipse ccescceeeeeees 2 44 Figure 2 50 Audio Level Adjustment cccccccssssseececeeeeeeceeeeeaeeeess 2 45 Figure 2 51 Eclipse Panel Key cccccccsssecccesseccceeseccceeseceseesecesseneces 2 45 Figure 3 1 DEVICE Driver SCANCMcciuiicctiiiienetuseveraguniadeapuiadivatid srania 3 7 Figure 3 2 Device Driver Installation enni 3 8 xiii Clear Com Concert v2 5 0 Client User Manual INSTALLATION CLEAR COM CONCERT INTERCOM SOFTWARE Clear Com Concert is a multi user conferencing and intercom application It enables business users and
32. and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 or clause 18 52 227 86 d of the NASA Supplement to the FAR as applicable Contractor manufacturer Vitec Group Communications Limited 7400 Beach Drive Cambridge England CB25 9TP or Vitec Group Communications LLC 850 Marina Village Parkway Alameda CA 94501 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual V 9 OTHER ISSUES yi a Any failure by VGC to insist on its strict rights under this Agreement shall not be deemed to be a waiver of those or any other rights and only a duly executed written release shall constitute such a waiver b If any of these conditions is deemed invalid or unenforceable the remainder shall be unaffected c VGC s dealings with you shall be governed by English law if you are resident in the EMEA region and California law if you are resident elsewhere The federal and state courts of California for Non EMEA Customers and English Courts for EMEA Customers shall have exclusive jurisdiction to adjudicate any dispute arising out of this Agreement d If any document is written in more than one language the English text shall prevail e Capitalized terms not defined herein shall have the meanings set forth in Vitec Group Communications Terms and Conditions as amended from time to time Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CONTENTS INSTALLA ION arod
33. cation Systems Clear Com Concert v2 5 0 Client User Manual Server Options The Server settings allow you to specify the Concert server to which you will connect 1 To access the Server configuration page click on the Server icon Clear Com Concert Configuration 03 Login Server General Login Server concert mrycompanyname com W Advanced gt gt Devices s Notifications Server p F Interfaces Save Cancel Figure 1 15 Login Server Only 2 Inthe Login Server field enter the address IP address or hostname of the Concert server specified to you by the system administrator Note If the system administrator has provided you with the Concert server address only then only this field needs to be completed Otherwise proceed to the Advanced Options section below 3 Once the settings are satisfactory click Save or click Cancel to abandon the changes Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 19 Clear Com Concert Configuration o gt Login Server General Login Server concert mrycompanyname com Advanced lt lt Devices Login Server Port 6001 Media Server W Specify a Media Server different than Login Server Notifications Media Server mconcert mycompanyname com Media Server Port 001 Eclipse Parameters Eclipse Access DISABLED Eclipse Status Disconnected Login Mame Login Server Media Server Server p
34. clockwise IN Only input signals are heard at line outputs Clear Com Communication Systems 3 2 Clear Com Concert v2 5 0 Client User Manual Feature Destin A B Monitor Selector Button Selects output source sent to Level knob 8 Use Out position A to select Out position A Main line output signal is sent ene peer ae to headphone outputs In position B Signal assigned to S PDIF output is sent to headphone outputs not supported by Concert Headphone Output Level Knob Controls output level to Headphone output 10 Independent of main Output Level knob 9 Pad Button In position 20dB pad is inserted into input circuit Output Level Knob Controls signal level at line clockwise position neutral outputs independent from the Level knob 8 position is recommended DO NOT use Off full counter Headphone Output 14 inch stereo TRS headphone jack Output level is controlled by Level knob 8 source is selected by A B button 7 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 3 3 M AUDIO FAST TRACK PRO BACK 1 2 O O G K a7 2 P ye On Off S PDIF Output Out in AA m WF V wy St a Power Button Press to power on Unit must be connected to host computer s USB bus or optional external power supply Power Supply Connector Connect optional 9V DC 500mA power supply when using as stand alone unit MIDI Ou
35. collaborative workgroups to instantly and reliably intercommunicate This manual describes how to install navigate and use Concert The minimum recommended system requirements are Interface enabled client Processor Intel Pentium 4 Processor 2 8GHz or comparable Either client RAM 512GB Hard Drive 60MB free hard disk space Network Card 100MB Ethernet interface or better OS Windows XP or Windows Vista Audio Device Plantronics USB headset recommended e Other compatible headsets include Plantronics Audio 400 USB best Plantronics Audio 470 USB Plantronics Audio 750 USB Jabra USB conference phones may also be used with Concert Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 1 INSTALLING CONCERT 1 To begin the installation procedure double click on the self extracting Concert installation file provided by the system administrator x Concert 2 5 0 a34 setup exe Concert Setup ClearCom This will launch the Concert Setup Wizard Setup Concert Welcome to the Concert Setup Wizard This will install Concert 2 5 0 34 on your computer Ibis recommended that you close all other applications before Continuing Click Hest to continue or Cancel to exit Setup Cancel Figure 1 1 Concert Setup Wizard 2 Click Next to proceed with the setup process Clear Com Communication Systems 1 2 Clear Com Concert v2 5 0 Client User Manual The Us
36. coming calls from other Intercom panels For each call accepted a call item temporary key is created in the My Calls area of the panel Multiple received calls will stack down in this area In the case of a call from a non Intercom user Talk Listen the temporary key displays three quarters amber and one quarter red with an X on it P Clear Com Concert Intercom Panel Emily Johnson Mrs Pae Page 3 Page 4 Alex Smir Figure 2 44 Incoming Call on the Intercom Panel You can toggle to Listen only mode by clicking on amber portion of the call item The key will change to green see below To toggle back to Listen only mode click on the green portion of the call item To end the call click on the red X The key will be cleared from the My Calls area and any user key will return to its original state Clear Com Communication Systems 2 40 Clear Com Concert v2 5 0 Client User Manual Intercom to Intercom To place a direct call to from your Intercom panel to another Intercom contact click once on the appropriate portion of the contact key Talk and or Listen There is no ringing and the audio connection is immediate To connect with the other panel in Listen only mode click on the green portion of the key It will light up to indicate that the connection has been established To connect with the other panel in Talk only mode click on the red portion of the key You can be connected in both mod
37. contact group is not empty the group deletion option will not be available Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Auto add Functionality The auto add feature allows you to easily add a user to your contact list upon receiving a chat request If you receive a call from a user who is not already in your contact list the following dialog appears Chat from new Contact Emmah Eg Message From new Contact EmmaM ma typing om Do you want to add EmmaM to your contacts List Cancel Figure 2 26 Auto add a New Contact 1 To add the caller to the current contact group click OK or Cancel to disregard the request TASKBAR NAVIGATION The main functions of the application are available through the Concert Online icon in the Windows taskbar which allows you to call a contact join a conference or change your status 1 To display the menu options right click on the Online icon Online away TE Be Right Back gt Open Clear Com Concert ii Sway For lunch P Open Clear Com Concert Intercom Panel Not sinus contacts Co not disturb sein Room 2 Invisible 7 Change Status BS Sign out EJ Quit Clear Com Concerk Figure 2 27 Taskbar Navigation Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 27 2 28 E Open Clear Com Concert G Meeting Room j Pie Open Clear Com Concert Intercom Panel G Production Tea
38. der to more easily manage your contacts Concert allows you to create contact groups The contact group that you create will appear at the bottom of your contact list Clear Com Concert Emil Se aE View Config Help Sign Out Manage Contacts 4dd a Contact Save Intercom Panel Layout Quit Emma Martin Ethan Wilson Florence Gagnon Hannah Smith Jack Brown Jacob Lee Jowear Singh Lucas Muller Maria Hernandez x Drag and Drop a Conference or a Contact to establish a call Available lt iall i Figure 2 19 Create Contact Group 1 To add a contact group follow the menu path File gt Manage Contacts gt Create a Group Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 21 2 22 A dialog prompts you for the name of the new contact group Create a Group Group Name enter group name DK Cancel Figure 2 20 New Contact Group 2 Enter the new name and then click OK to create the group and add it to the list of contact groups or Cancel to abandon the creation of a new group Clear Com Concert Emil SEE File View Config Help 4 Eia Contacts Conferences bo Inte Jack Brown at Jacob Lee J Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Miguel Garcia Olivia Taylor Ruby Jones Sophia Rossi Thomas Wong E Production 0 0 Drag and Drop 4 Conference or a Contact to establish a call Available oll
39. e 2 37 Figure 2 38 Figure 2 39 Figure 2 40 Figure 2 41 Figure 2 42 Direct Call Rejected sitiena a Ea 2 8 Conlerence SetUPaonu nnion a ANAE 2 10 Joina COMPETENC Cassi cord felons a Tt 2 11 Conference Status and PreSence cccccccccsesssseseeesseeeeees 2 12 Channels VA see cteaceccnceurirareaantedenscenredatanceateaueeceanptecidrneds 2 14 Sample CONMBUATION srein ee aA 2 16 Managing Contacts eosin E 2 17 Contact CallOpUONS ainnean a a 2 18 COMAC sieca E ON 2 19 Create Contact GrOUD cerre NE 2 21 New Contact Grou consin EE A 2 22 New Contact Group Added cscccssseccesseecessceeeeeeeees 2 22 Add New Contatti enncceokeiennn nnn 2 23 Adding a New Contact essesseessereerresreereeresreesreererresreens 2 24 CONTACTS aE E a 2 25 Empty Group Deletion soceri rn 2 26 Auto add a New Contact ccccccccssssseccceesesseceeesseeeeeees 2 27 Taskbar Navigation ccccccccsssccccsssececeeseceeeeeceeseeseeenes 2 27 Taskbar Navigation Zriniani a oad 2 28 CONTACT IS Onlineen a nesiccebacaaeers 2 28 CONTACE IS AWAY inson n aa a 2 28 History of Conferences and Direct Calls sseeseseeeseseen 2 29 a ACh Erana aA n iene 2 30 Broadcast a Me SSABEC ccsscccssecccssecceesceceesceseeecessueeeeees 2 31 Audio Device Selecto sieniin iiaa 2 32 Secondary Device Selected ccccccesseccccssseceeeseeeeseneees 2 32 Audio Device Selector Options cccceseccceeseeeeeeeseeeees 2 32 Audio DEVICE asac
40. e Series Miscellaneous Manuals FAQ Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 3 7 DEVICE DRIVERS You can find the latest device drivers for M Audio products on their company website 1 In the Address field of your browser type http Awww m audio com and then press Enter Under Quick Links choose Drivers Updates The Drivers and Software Search page appears Audiophile USB Windows XP SP3 Fast Track Pro Fast Track Ultra Fast Track Ultra 6R Fast Track USB indows Vista 32 Bit SP1 indows Vista 32 Bit SP2 findows Vista 64 Bit indows Vista 64 Bit SP1 indows Vista 64 Bit SFZ indows 7 32 Btt indows 7 64 Btt KeyStudio 49i M Audio Black Box Start Ower Figure 3 1 Device Driver Search In the left hand panel choose USB Audio Series In the center panel choose your device model e g Fast Track Pro In the right hand panel choose your operating system e g Windows XP SP2 The driver file appears in the Results area at the bottom of the page Click on the filename Completion of the survey is optional and is not required to download the driver Scroll down to the bottom of the survey To download the driver click on the filename 2009 Avid Technology Inc Used with permission The following dialog appears File Download Secunty Warning Do you want to run or save this file a Name FastTrackPro 60 7 5 10 0 5134 ene Type Application
41. e automatic three month extension from their purchase date li Direct Sales The Standard Warranty Period will commence from the date the product was shipped from Clear Com to the Customer The Standard Warranty Period start date for contracts that include commissioning will be the date of the Site Acceptance Test SAT or one month from conclusion of the commissioning project whichever is earlier f Invalidation of Warranty i This Limited Warranty shall be invalidated if the product s outer case has been opened and internal modifications have been made or damage has occurred or upon the occurrence of other damage or failure not attributable to normal wear and Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual tear Authorized modifications with Clear Com s express written permission will not invalidate the warranty g Software Updates i Software Updates are released periodically to correct discovered program bugs During the Warranty Period software updates are available to Customers free of charge h Software Upgrades i Software Upgrades include new Features and or Functional Enhancements and are not included as part of the Standard Warranty but may be purchased at the published rates li Note In the absence of a Software Update containing a program correction and no available workaround to mitigate the problem at the discretion of Service Sales Engineering or Product Management the Cust
42. e caused by the use of a speakerphone being in close proximity to other participants or possibly a high speaker volume on the headset default Disabled Note It is strongly recommended that you use USB devices that provide built in echo cancellation e Noise Filter Voice Activity Detection Reduces background noise and enables the microphone when speech is detected default Enabled e Auto Gain Control Auto adjusts microphone gain default Enabled e Audio Buffer Adjusts the Windows Sound Channel Buffer This improves audio quality For Windows Vista level 9 is recommended for slow computers level 6 is recommended Note that this will also increase audio delay default Medium Clear Com Communication Systems 1 16 Clear Com Concert v2 5 0 Client User Manual Advanced Mode Note This mode should be used by advanced users only 1 To display the advanced mode options deselect the Simple Mode checkbox Clear Com Concert Configuration t 3 Simple Mode Bandwidth Settings General Bandwidth Medium L Options Devices Min Jitter Concert E Max Jitter Concert 200 Echo Cancel E amp Noise Filter Yoice Activity Detection W Notifications Loss Protection Low ka Auto Gain Control w DAS Audio Buffer Medium udi Server e R Interfaces Save Cancel Figure 1 14 Advanced Audio Options 2 Inthe Bandwidth Settings area choose the appropriate bandwidth optio
43. ed or green depending on whether it has been configured in ECS as a Talk red or Listen green route or a Talk and Listen amber route e When you click on a key to establish a connection the illumination will change to bright red or green e When you click on the key again to cancel the connection it will once again appear dim Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 45 2 46 Reply Key An incoming call will be signaled by a flashing red Reply key in the My Calls area with the incoming source label shown inside the key 1 To pick up the call click on the Reply key If the client receives multiple incoming calls they will be stacked inside the Reply key 2 Use the scrolling arrows to the right of the Reply key to switch between callers 3 Use the Clear button red X to delete all incoming calls from the Reply key stack Note After a pre determined period of time a timeout occurs which removes the Reply key Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual SUPPORTED USB DEVICES This section describes the USB audio devices that are currently supported by Concert e M Audio Fast Track Pro e M Audio Fast Track Ultra Note If you connect a second M Audio device to a USB port after disconnecting the first one it will not be recognized To avoid this use different ports if you are using more than one type of M Audio
44. er Information screen appears Setup Concert User Information Please enter your information User Mame l enter your user name Organization enter your organization l Figure 1 2 Concert Setup User Information 3 Enter your User Name and Organization if applicable 4 Click Next to enter the installation location Setup Concert Select Destination Location Where should Concert be installed re cd Setup will install Concert into the following folder To continue click Nest IF you would like to select a different folder click Browse C Program Files Concer Browse At least 20 7 MB of free disk space is required Figure 1 3 Concert Default Installation Directory Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 3 5 Specify the installation folder for the Concert application It is recommended that you accept the default location C Program Files Concert if possible The amount of disk space required for the installation will be displayed Note You should ensure that the required disk space is available before continuing with the installation additional space may be required by the client after installation 6 Click Next to continue Setup Concert See Select Start Menu Folder Where should Setup place the program s shortcuts r amp F Setup will create the program s shortcuts in the following Start Menu folder
45. ers such as fitness for purpose compliance to description negligence and quality are expressly excluded from this agreement and you agree to accept the foregoing warranty in lieu of all such items b INNO EVENT SHALL VGC BE LIABLE FOR ANY LOSS OF PROFITS LOSS OF BUSINESS LOSS OF DATA OR USE OF DATA INTERRUPTION OF BUSINESS OR FOR INDIRECT SPECIAL INCIDENTAL EXEMPLARY MULTIPLE PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHETHER BASED ON CONTRACT TORT INCLUDING WITHOUT LIMITATION NEGLIGENCE WARRANTY GUARANTEE OR ANY OTHER LEGAL OR EQUITABLE GROUNDS EVEN IF VGC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES c The warranty is personal to you or end user if you have made it clear that you are not the end user and may not be transferred except as permitted expressly above d VGC shall not be a liable for failure to perform any obligation to you where such failure is due to circumstances beyond VGC s reasonable control e VGC offers extended warranties and if you are not satisfied with the above you should consider such warranties or consider separate insurance 8 RESTRICTED RIGHTS lf this Software is acquired by or for the U S Government then it is provided with Restricted Rights Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1
46. es simultaneously Flor Sagn To cancel the call click on the caller key so that it returns to its original color In the case of a Talk only call from another Intercom user the receiving panel will display a red key with a flashing border in the My Calls area To accept the incoming talk call click on the My Calls item The key borders will stop flashing and the key color will change to dark red Q Any time another Intercom user is listening through your panel the Listeners icon appears above the My Calls area and the listener count increases by one Incoming Flashing Key Talk Call Border P Clear Com Concert Intercom Panel Emily Johnson MTree Page 2 0 Page 3 Page 4 Alex Smir Flashing Portion of User Key Conference Key Figure 2 45 Incoming Talk on Intercom Panel Note The caller key will remain in the My Calls area until you remove it Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 41 P Clear Com Concert Intercom Panel Emily Johnson _Page 2 Page 3 Page 4 My Calls Alex Smir K Remove this button x C Figure 2 46 Removing Call Button To remove a caller key right click on the key to display the Remove this button prompt and then click on it Conference Calls Conference keys are initially divided into green and amber portions 1 To join a conference in Talk Listen mode click on the amber portion of the key The conference button wi
47. es e EEA EE EN 1 1 CLEAR COM CONCERT INTERCOM SOFTWARE ccccccccsseseeeeeeees 1 1 INSTALLING CONCERT ieaie N E NAN 1 2 CONFIGURING CONCER Terere tie a a A 1 7 Configuring the Primary Sound Device ccccccseseeceeeseceeeeeeees 1 7 Preferred D vice OperatiON siosioina cinne ein a 1 8 Configuring the Ringing Sound DeviCEe ssssseseseserrerrrrrrrrrresrn 1 9 Configuring the Secondary Sound DeEviCeE essecseerrssrrrerrreern 1 10 USER CONFIGURATION OPTIONS sssseeeeececseeeseeeeeeeeeseaes 1 11 General Configuration Options cccccccssseceeeeseeeeeeeeeeees 1 12 NOtificatiION Option Seeon A 1 13 Audio ODON S aerie nebaddebersieratieerseanemeict wes 1 15 Server OptiOnS sessessessessessssssrsresressrsrrsrrsrrssessessresessesseesee 1 19 INterlaCe Options wede Ea 1 22 OPERATION ucoir a E E E 2 1 EOGGING IN carona a a 2 1 Changing VOUr PassWwordasoeries aera e A A TEN 2 3 NaVI UON aaea E E A 2 4 TOOLBAR ceee EA 2 4 TAB een E A a tee thane 2 5 DOCKING La a AN 2 5 Operatora a a a aN 2 6 Placing a Direct Call cnsc5 sad esodsavatencaalutetdagaudd ead seamebotuatansantuboldeshnt 2 6 RECEIVING a DIRECT Callsign dciste tere cocvaliudatia meas ted eather vehulndes 2 7 Setting Up a Voice Conference cccceeseccceeseceeeeeeececeeseceeeeneees 2 10 Restrictions on Joining Conferences ccccceesseceeeeeeceeeeees 2 13 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Man
48. fig Help 4 Ab Contacts Conferences bo Inte ae A Alex a Emme Ethar Florence Gagnon Hannah Smith Jack Brown Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Send Chat msg to Group 4dd a Contact Drag and Drop 4 Conference or a Contact to establish a call y Available inthis Figure 2 33 Broadcast a Message 1 To broadcast a chat message right click on the group name 2 Select the option Send Chat Msg to Group All of the contacts in the group will receive your chat message The reply message will only be sent to the initiator of the group message Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 31 STATUS BAR VOLUME CONTROL The volume controls are located in the bottom right corner of the Concert window The following icons are available Audio Device Switch Toggles between primary and secondary audio devices E Microphone Mixer Displays controls for the audio input device E Player Mixer Displays controls for output audio device AUDIO DEVICE SWITCH The audio device can be changed to primary or secondary directly from the status bar y Available lt e lanl th Figure 2 34 Audio Device Selector 1 To switch to the Secondary Audio Device click on the dib icon The icon will be updated to the secondary audio device b icon Available ii lhi Figure 2 35 Secondary Device Selected Click again to to
49. ggle back to the primary audio device For more options right click on the icon to display the device selector context menu le Syailable lt 2 ts Del di Switch to Secondary Device Hall Show Audio Device Manager Figure 2 36 Audio Device Selector Options 4 Todisplay the device in use hover your mouse pointer over the icon see below Clear Com Communication Systems 2 32 Clear Com Concert v2 5 0 Client User Manual Available ii thie Using Primary Device Player Crystal WDM Audio Recorder Crystal WDM Audio Left Click bo switch to Secondary Device Figure 2 37 Audio Device Microphone Mixer To display the controls for the audio input device click on the yt icon or right click on the icon and choose Show the Microphone Mixer y Available E JHH Show the Microphone Mixer He Show Audio Device Manager Figure 2 38 Input Volume Controls Microphone mute un mute options are also available within this context menu as well as the ability to open the Device Manager dialog This is the same as choosing Devices from the Config menu Player Mixer Available lt lial eh ld E Show the Player Mixer Hal Show Audio Device Manager To display the controls for the output audio device click on the Player Mixer 4 icon or right click on the icon and choose Show the Player Mixer Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 33
50. going restriction is expressly prohibited by applicable law d Rent lease assign or transfer the Software except as set out above or e Modify the Software or merge all or any part of the Software in another program TERM a This License shall continue for as long as you use the Software However it will terminate if you fail to comply with any of its terms or conditions You agree upon termination to destroy all copies of the Software The Limitations of Warranties and Liability set out below shall continue in force even after any termination Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 6 LIMITED WARRANTY a VGC warrants that the storage media in this Software will be free from defects in materials and workmanship for 90 days from the date you acquire it If such a defect occurs return it to us at the address below and we will replace it free This remedy is your exclusive remedy for breach of this warranty b After the initial 90 days THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE PERFORMANCE ACCURACY RELIABILITY OR NON INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS This constitutes an essential part of this License 7 LIMITATION OF LIABILITY a For the avoidance of doubt all conditions imposed by law covering matt
51. group or Cancel to abandon the action Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Clear Com Communication Systems The contact is automatically removed from the original group Clear Com Concert Emil File View Config Help 4 A Contacts Conferences bo Inter Jack Brown Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Miguel Garcia Olivia Taylor Ruby Jones Thomas Wong Production 0 1 Sophia Rossi Drag and Drop 4 Conference or a Contact to establish a call Available Figure 2 24 Contacts Clear Com Concert v2 5 0 Client User Manual 2 25 2 26 Removing Empty Groups 1 To remove empty contact groups from the system right click on the group name and choose Delete Empty Group You will be asked to confirm the action Clear Com Concert Emil Sele File View Config Help 4 oh Contacts Conferences bo Inte o Jack Brown a Jacob Lee p Jowar Singh o Lucas Muller Maria Hernandez Michael Tanaka Miguel Garcia Olivia Taylor Ruby Jones o Sophia Rossi Thomas Wang Production 0 0 UL Delete empty Group Add a Contact Drag and Drop a Conference or a Contact to establish a call y Available E PECE Figure 2 25 Empty Group Deletion 2 Click OK to remove the empty contact group or Cancel to abandon the action Note Ifthe
52. gure 1 1 Concert Setup WIZard cccccsecccssececeseeeeeseeeeeeceeeeceneeeees 1 2 Figure 1 2 Concert Setup User Information cccccesecceeeseeceeeeseeeees 1 3 Figure 1 3 Concert Default Installation Directory ceecccceeeeeeeees 1 3 Figure 1 4 Concert Start Menu NamMe cccccscccseccseecseceseeeseeeseeeseenes 1 4 Figure 1 5 Concert Start ICONS s ssessessessesssrssrsersresrrsresrrssessessessessese 1 5 Figure 1 6 Concert Installation Complete Confirmation 0000 1 5 Figure 1 7 Concert Install Completion sseseseeseseensesreessrrrssrrrresrreseseeee 1 6 Figure 1 8 Configuring Primary Sound DeviCeE sseseseessssresssrrresrrrsereee 1 7 Figure 1 9 Ringing Device Configuration essssssseeseseesesrrrssrreresrrrssseeee 1 9 Figure 1 10 Configuring Secondary Sound DeVICE ccccesseeeeeeeeees 1 10 Figure 1 11 General Configuration Options ccccccsssccceesseeeeeeeeees 1 12 Figure 1 12 Notification Options cccccccssseccceesececceeseeceeeseceeeeneees 1 13 Figure 1 13 Simple Mode Audio OPtions cccceeeccccsssececeeseceeeeeeees 1 15 Figure 1 14 Advanced Audio Options ccccsecccsseccesseeeeesceeeneeeeenees 1 17 Figure 1 15 Login Server On ly cccccccssseccceesececeeecceeesececeeneceseuneees 1 19 Figure 1 16 Login and Routing Server cccccscccsseccesseeceeececeeeenenees 1 20 Figure 1 17 Example of Split Site Concert
53. ient window choose Docking from the View menu 4 A Contacts Broadcast 2 16 Alex Smirnov Florence Gagnon LS Emma Martin a S Ethan Wilson P Clear Com Concert Intercom Panel Alex Smirnov Aa ETE Paoe 2 O Page 3 Page 4 L gt Jacob Lee Jowar Singh Emil John gt Lucas Muller S Maria Hernandez Figure 2 6 Client Window Left docked 2 Choose Right docking or Left docking as required The client window cannot be dragged once it is docked the panel remains free to move 3 To turn off docking choose Docking gt UnDock from the View menu Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 5 2 6 OPERATION PLACING A DIRECT CALL One method for Concert users to communicate with each other is to make a direct call to a contact This feature allows you to call any online contact s in your Contact list Clear Com Concert Emil Sel File View Config Help i 4 A Contacts Conferences b Char gt gt gt Broadcast 7 16 A Alex Smirnov Florence Gagnon Emma Martin Ethan Wilson Hannah Smith Jack Brown Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Jay Florence Gagnon Calling Florence Gagnon vize 13 39 50 Available EOI Figure 2 7 Placing a Call There are four methods for doing this e Click the mouse pointer on the contact and then click the telephone icon e Drag and drop the contact in
54. indows detects 3 Received error message Warning Cannot load your sound device You must configure your default sound device and try again This message is displayed when the sound device in use is unplugged while Concert Client is open Concert Client will automatically switch to the next available sound device You can reconfigure the device through the configuration CLIENT CONNECTIVITY 4 Received notification You have been disconnected This user was logged in on another computer This message is displayed when a user is already logged in and tries to log in to Concert Client from another location another computer Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 5 Received notification Connection to login server failed Check login server address and port or your network connection and try again This message is displayed when the Concert client cannot reach the EMS server This may be due to one or more reasons not limited to the following e The Login Server address and or Port are wrong To check the login address and port click on Config gt Server gt Advanced Make sure the Login Server Address and Port are set exactly as specified by the system administrator e The network connection is broken This may be due to one or more of the following conditions Loss of connection to your ISP Network cable unplugged Improper network settings on your
55. l Figure 2 21 New Contact Group Added Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual ADDING CONTACTS TO A GROUP 1 To add a contact to a contact group follow the menu path File gt Manage Contacts gt Add a Contact or right click on the contact group gt Clear Com Concert Emil Sele File View Config Help 4 oh Contacts Conferences b Inter Jack Brown A Jacob Lee B Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Miguel Garcia Olivia Taylor Ruby Jones Sophia Rossi Thomas Wong Production 0 0 AM Delete empty Group Sod a ontact mt Drag and Drop 4 Conference or a Contact to establish a call Available lt iah i Figure 2 22 Add New Contact 2 Select the group to which the new contact will be added Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 23 2 24 The Add Contact dialog appears Add Contact Group Production sd User Sophia Rossi Add Cancel Figure 2 23 Adding a New Contact 3 Enter either the unique username for the contact or the contact s login ID Note A user must be removed from any other contact group before being added to a new group Note You can also drag and drop contacts from one group to another or right click on the contact and choose Move to another group 4 Click Add to add the user to the contact
56. l create a local loopback channel directing any input audio to the specified output device Try speaking a few words to verify that the configuration is working properly The label on the Test Primary Device button changes to Stop Test To stop the test click Stop Test Preferred Device Operation Concert will attempt to use the preferred audio input and output devices whenever you log in If a device is not available Concert will try to use another device within the list such as an onboard sound card Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CONFIGURING THE RINGING SOUND DEVICE Next you will need to specify an audio device to output the ring sound when a call from another Concert user is received This is usually the same output device selected above but could also be an external speaker if desired Clear Com Concert Configuration ie General Devices Notifications Server e fa R Interfaces dik Primary Sound Device Default Audio in USB Audio Device Pref S Audio Dewice Audio out USB Audio Device Pref USB Audio Device Ringing Sound Device Ringing U56 Audio Device Pref USB Audio Dewice USB Audio Device IDT Audio db Secondary Sound Device Audio in USB Audio Device Pref USB Audio Dewice Audio out USB Audio Device Pref USB Audio Device Test Secondary Device settings Figure 1 9 Ringing Device Configuration
57. ll change to display three quarters amber and one quarter red with an X on it See below 2 To join the conference in Listen only mode click on the green portion Again the key will change to display three quarters green and one quarter red with an X on it To exit the conference click on the red part of the button To switch between Talk Listen and Listen only mode click on the amber or green section of the button Click on amber Click on red X section for Talk Listen to exit conference conference Click on amber to change to Compl Listen only Click on green Comi to change to TalkListen Click on red X to exit conference Click on gree section for Listen only conference Figure 2 47 Using Conference Keys Clear Com Communication Systems 2 42 Clear Com Concert v2 5 0 Client User Manual Channels You will recall that a Concert channel represents a potential connection with a physical port on an audio device You can drag and drop a channel from the Concert client onto a key in the Intercom panel This feature allows you to monitor the status and control the permissions for any channels that you add to the panel Channel keys are identified by a channel p icon in the top left corner of the key This icon indicates the connection status of the channel Channel keys appear as split green Listen only and red Talk only when online Otherwise they are grey
58. m ig Server e k Interfaces Figure 1 13 Simple Mode Audio Options 2 To work in simple mode select the Simple Mode checkbox 3 Inthe Network Settings area specify the type of network connection that best describes your network environment the default value is WAN If you are not sure which setting to use ask your system administrator Note Be mindful that an incorrect configuration may cause audio problems e LAN You select this setting when you use Concert on your corporate LAN same office and you have high and stable bandwidth available Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 15 e WAN You select this setting when you use Concert on a corporate WAN controlled network environment however your bandwidth may be lower between two offices or sites e INTERNET You select this setting wnen you use Concert on the Internet uncontrolled unstable and low bandwidth available example at home or remote site Note The LAN setting sets the audio sampling rate at a higher rate resulting in very high audio quality However it uses more bandwidth The INTERNET setting sets the audio sampling rate at a much lower rate resulting in a lower audio quality However it uses less bandwidth 4 Inthe Options area you can configure various Quality of Service settings to reduce latency echo and improve the overall audio quality e Echo Cancel Reduces echo which can b
59. m Please contact your system administrator 10 Trial period has expired Please contact your system administrator 11 Connection to Login Server failed Check Login Server address and port or your Network Connection and try again 12 Connection to Media Server failed Check Media Server Address or your Network Connection and try again Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 4 1 4 2 FAQS 13 My headset is not working Whats wrong can t hear etc 14 My audio is choppy What should do 15 How can adjust my sound options SOUND DEVICE PROBLEMS 1 Received error message Warning Cannot find any audio device You must configure your sound device and try again This message is displayed when Concert Client tries to load a sound device and cannot find any You need to install a sound card or USB headset in order to use Concert Client 2 Received error message Warning Cannot load your sound device You must configure your default sound device and try again This message is displayed when Concert Client tries to load a sound device that is not configured in Windows Example The first time you start Concert Client you are using a Plantronics Device You quit Concert Client you unplug the Plantronics device then you restart Concert Client Concert Client tries to load the Plantronics device but does not succeed and instead uses the first sound device that W
60. m 1 j i A Contacts j G Production Team 2 ae Join Room Change Status IE sign out E3 Quit Clear Com Concert Figure 2 28 Taskbar Navigation 2 During a status change event contact status change notifications will appear just above the taskbar These notifications are meant to provide an awareness of contact presence Examples of such notifications are shown below Notice in the Online notification that you have the option of either initiating a direct call or chatting with the contact Florence Gagnon is onilne Figure 2 29 Contact is Online Florence Gagnon Is away 8 o Figure 2 30 Contact is Away Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual VIEWING HISTORY The History page provides a chronological history of all conference join leave actions as well as all direct calls made and received 1 To display join leave history follow the menu path View gt Show History The History tab appears in the Concert window Clear Com Concert Emil Sel File View Config Help 4 Interfaces G History q 2009 12 16 13 46 06 Conference 2 G 2009 12 16 13 45 17 Conference 2 G 2009 14 16 l2 A Meeting Room G 2009 14 16 122420 Meeting Room G 2009 14 16 122347 Meeting Room q 2009 14 16 1223 26 Meeting Room G 2009 12 16 12 12 01 Conference 2 q 2009 14 16 12 11 01 Meeting Room q 2009 12 16 12 10 52 Conference 2 q 2009 14 16 11 51 38 Meeting Room q Meeting Room 2009 12
61. mp Server rd pa R Interfaces Preview Cancel Figure 1 12 Notification Options Clear Com Concert v2 5 0 Client User Manual 1 13 1 14 Note In the Notify me when contact area select the appropriate options In the Duration area drag the slider to specify the number of seconds a notification will remain visible defaults to 5 seconds Inthe Transparency area specify the transparency of the message defaults to 25 percent To test the settings click Preview Once the settings are satisfactory click Save or click Cancel to abandon the changes If you click Cancel any changes you have made in any of the configuration pages will be lost Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual Audio Options The Audio configuration dialog facilitates the configuration of more advanced audio Quality of Service QOS settings Simple mode allows you to perform an easy setup of the connection while advanced mode is reserved for experienced users or administrators Simple Mode 1 To access the Audio configuration page click on the Audio icon Clear Com Concert Configuration o3 W Simple Mode Network Settings General Concert Network WAM W W Get Eclipse Network from server default Eclipse Network Devices s Options Echo Cancel E Notifications Moise Filter Yoice Activity Detection W Auto Gain Control w Audio Buffer Mediu
62. n based on the bidirectional speed of the network that the Concert system is using Note The bandwidth selection is equivalent to the Network Settings in Simple mode 3 Inthe Options area you can configure various Quality of Service settings to reduce latency echo and improve the overall audio quality e Jitter Smoothes out the audio in high latency environments default 60ms 200ms e Echo Cancel Reduces echo which can be caused by the use of a speakerphone being in close proximity to other participants or possibly a high speaker volume on the headset default Disabled Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 17 1 18 e Noise Filter Voice Activity Detection Reduces background noise and enables the microphone when speech is detected default Enabled e Loss Protection Forward Error Correction FEC This should be enabled if your network is experiencing packet loss default Low e Auto Gain Control Auto adjusts microphone gain default Enabled e Audio Buffer Adjusts the audio buffer size for Windows Higher settings increase latency but can resolve issues with choppy audio Lower settings decrease latency but may cause audio quality issues The performance level of the PC will also be a factor in determining the correct audio buffer setting Once the settings are satisfactory click Save or click Cancel to abandon the changes Clear Com Communi
63. n transferable License to use the Software on the following terms Any new revision or update of the Software provided by VGC to Customer under this License shall be governed by the terms and conditions of this License 1 APPLICATION a These terms supersede all prior agreements representations and understandings between you the Customer and VGC and their authorised representatives relating to the subject matter hereof i e the Software but shall otherwise be subject to Vitec Group Communications Terms and Conditions as amended from time to time For the avoidance of doubt in the event of conflict these terms shall prevail b No variation to these terms nor any other terms or conditions proposed by you shall be of any effect unless recorded in a written document signed by VGC You confirm that any statement made to the contrary by you or on your behalf shall not apply to this License c You confirm that you are not relying on any statement made by or on behalf of VGC other than statements recorded in a written document signed by VGC d VGC and its licensors reserve all rights not expressly granted to you VGC s licensors are intended third party beneficiaries of this Agreement and have the express right to rely upon and directly enforce the terms set forth herein e You agree that the Software belongs to VGC and its licensors You agree that you neither own nor hereby acquire any claim or right of ownership to the Software or to a
64. nference or channel USING THE INTERCOM PANEL If you have both the client and Intercom panel open at the same time a call from another Concert user will be displayed on both panels User Keys The user keys on the Intercom panel appear initially as Blank if no user has been assigned to the key Grey if the user is either not online or the user s status has been set to Invisible wae Intercom user Split green Listen and red Talk i if the user is available to call in either mode mrz Non Intercom user Amber if the user is aaa available to call in Talk Listen mode Note If you place your mouse pointer on a user key the user status will be displayed e g Available Offline or Online No status is displayed for conference keys Clear Com Communication Systems 2 38 Clear Com Concert v2 5 0 Client User Manual Clear Com Communication Systems Conference Keys The conference keys on the Intercom panel appear initially as Conf2 Split green Listen and amber Talk Listen indicating that you can join the conference in either mode Solid green indicating that you can join the conference in Listen only mode Solid red indicating that you can join the conference in Talk only mode Conf2 Channel Keys The channel keys on the Intercom panel appear initially as i Grey indicating that the port channel is offline ee see Interface Options on page 1 22 pup Split g
65. ntified by a Repair Authorization RA number see above b The Customer will be provided with an RA number upon contacting Clear Com Customer Services as instructed below c The RA number must be obtained from Clear Com via phone or email prior to returning product to the Service Center Product received by the Service Center without a proper RA number is subject to return to the Customer at the Customer s expense d Return for Repair Clear Com Communication Systems viii Clear Com Concert v2 5 0 Client User Manual i Customers are required to ship equipment at their own cost including transportation packing transit insurance taxes and duties to Clear Com s designated location for repair 1 Clear Com will pay for the equipment to be returned to the Customer when it is repaired under warranty 2 Shipping from Clear Com is normal ground delivery or international economy Requests for expedited shipping e g Next Day Air and insurance are the responsibility of the Customer ii Clear Com does not provide temporary replacement equipment loaner during the period the product is at the factory for repair Customers should consider a potential prolonged outage during the repair cycle and if required for continuous operations purchase minimum spare equipment required or purchase an AWR Warranty Extension iii No individual parts or subassemblies will be provided under warranty and warranty repairs will be completed
66. ny related patents copyrights trademarks or other intellectual property VGC and its licensors retain all right title and interest in and to the Software and all copies thereof at all times regardless of the form or media in or on which the original or other copies may subsequently exist This license is not a sale of the original or any subsequent copy Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual iil 2 COPYRIGHT a The copyright and all other rights in the Software produced by VGC shall remain with VGC or its suppliers You must reproduce any copyright or other notice marked on the Software on any copies that you make YOU MAY a Use the Software only on a single PC If you wish to use the Software on more than one PC you must contact VGC and if required purchase further Licenses b Make one copy of the Software for archival or back up purposes and c Transfer the Software to an end user of a VGC product only if you have made it clear to VGC that you are not the end user and you assign all of your rights under this License and make no use of the Software yourself YOU MAY NOT a Use the Software or make copies of it except as permitted in this License b Publish or distribute the computer images sound files or fonts included with the Software as computer images sound files or fonts c Translate reverse engineer decompile or disassemble the Software except to the extent the fore
67. oiced for the list price of a new product iii To obtain an RMA number or request an AWR 1 North and South America Asia Pacific and US Military Hours 0800 1700 Pacific Time Days Monday Friday Tel 1 510 337 6600 Email SalesSupportUS vitecqroup com Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual vii 2 Europe the Middle East and Africa Hours 0800 1700 GMT 1 Days Monday Friday Tel 44 1223 815000 Email SalesSupportEMEA vitecaroup com iv Note AWRs are not available for UHF WBS Analog wireless intercom systems UHF WBS Analog wireless intercom systems out of box failures must be returned to Alameda for repair v Note Out of box failures returned after 90 days will be repaired and not replaced unless approved by Clear Com Management vi Note AWRs are not available after 90 days of receipt of product unless an AWR Warranty Extension is purchased at the time of product purchase vil Note Shipping charges including duties taxes and insurance optional to Clear Com s factory is the responsibility of the Customer Shipping AWRs from Clear Com is at Clear Com s expense normal ground or international economy delivery Requests for expedited shipping e g Next Day Air and insurance are the responsibility of the Customer REPAIR POLICY a Repair Authorizations All products sent to Clear Com or a Clear Com Authorized Service Partner for repair must be ide
68. omer may be provided a Software Upgrade under warranty 2 Exclusions Services do not cover damage or failure caused by any occurrence beyond Clear Com s reasonable control including without limitation acts of God fire flooding earthquake lightning failure of electric power or air conditioning neglect misuse improper operation war government regulations supply shortages riots sabotage terrorism unauthorized modifications or repair strikes labor disputes or any product failure that Clear Com determines is not a result of failure in the Services provided by Clear Com Further Services excluded from this Agreement include services required due to errors or omissions in Customer purchase orders installation or maintenance of wiring circuits electrical conduits or devices external to the products replacement or reconditioning of products which in Clear Com s opinion cannot be reliably maintained or properly serviced due to excessive wear or deterioration Customer s failure to maintain the installation site in accordance with the environmental specifications of the products or service on products removed from the location originally specified by Customer and or reinstalled without the prior written approval of Clear Com Customer will pay Clear Com s then current published charges to restore such Covered Products to a condition eligible for further service under this Agreement Clear Com shall be excused from and shall not be liable fo
69. on 3 Inthe Channel field for each input port select the channel to be assigned The channels listed in the dropdown are those that are currently associated to your role as configured by the system administrator Note If the list is empty contact the system administrator 4 For each input port use the Auto Connect checkbox to specify whether the port channel configuration should be automatically re established every time you log in or the device is connected to your PC while already logged in Outout Devices 5 Inthe Output area lower part of the page select your output device from the dropdown list The corresponding number of ports is displayed 6 Inthe Channel field for each output port select the channel to be assigned The channels listed in this dropdown are those that are associated to your role 7 For each output port use the Auto Connect checkbox to specify whether the port should be automatically reconnected every time you log in or the device is connected Clear Com Communication Systems 1 24 Clear Com Concert v2 5 0 Client User Manual Note The Status indicator represents the connection status that each port channel configuration has with Concert 8 Use the Action buttons on the right side of the page to manually connect or disconnect individual channels Clear Com Concert Configuration General Channel Program Feed finput Seleck a channel Devices Notifications Ou
70. on process or click Back to change your entries A progress bar indicates the progress of the installation As soon as the installation completes the Completing the Concert Setup screen appears Setup Concert Completing the Concert Setup Wizard Setup has finished installing Concert on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Launch Concert Figure 1 7 Concert Install Completion 11 If you want to start the application immediately select the Launch Concert checkbox 12 Click Finish to exit the installation wizard When the Concert application is started for the first time some configuration will be necessary The configuration procedure is described in the following section Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CONFIGURING CONCERT Once the Concert application has been installed it will need to be configured for the audio devices available on your computer You will also need to specify your notification and server options When you start Concert for the first time a device configuration window will display automatically requiring you to set up your audio device profiles i e primary sound device ringing sound device and secondary sound device CONFIGURING THE PRIMARY SOUND DEVICE The primary sound devices are the default audio input microphone and output headset or speakers devices tha
71. only by Clear Com or its Authorized Service Partners iv Customers requesting a non warranty repair will be provided an estimate of the total repair cost prior to the return of the equipment In the event that Clear Com is unable to estimate the cost of repair the Customer may elect to return the product to the factory for an estimate The Customer is responsible for shipping costs both to and from the factory in the event they choose not to accept the estimate v The Customer must provide either a purchase order for the repair work or will be required to make an advance payment as a debit against the Dealer s line of credit or credit card prior to the repaired product being returned to the Customer vi For requesting a Repair Authorization number 1 North and South America Asia Pacific and US Military Hours 0800 1700 Pacitic Time Days Monday Friday Tel 1510 337 6600 Email CustomerServicesUS vitecgroup com 2 Europe the Middle East and Africa Hours 0800 midnight Central European Time Days Monday Friday Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual ix Tel 49 40 853 999 700 Email TechnicalSupportEMEA vitecgroup com vil Note Clear Com s Limited Warranty does not cover normal wear and tear The Customer will be charged the full cost of the repair if their equipment has been tampered with by non approved personnel or has been subject to damage through electrical failure
72. or normal use However the Concert server address will need to be specified within the Server option before a connection to Concert can be established Therefore you may skip to the Server section at this time Clear Com Concert v2 5 0 Client User Manual 1 11 General Configuration Options The General configuration window provides you with control options for application startup automatic call answering and cleanup of history files 1 To access this window click on the General icon Clear Com Concert Configuration 3 Startup Start Clear Com Concert when computers skart General i Sign me in when Clear Com Concert starts C Automatic call answering Disabled Devices C Enable automatic answer on all incoming calls C Enable automatic answer on incoming calls From s Choose contacts Answer calls Fom Notifications Audio Remove History Clear Event History Clear Chat Archives W Archive Chat messages Interfaces Save Cancel Figure 1 11 General Configuration Options Startup 2 Inthe Startup area you can specify that you want to automatically start and or log in to Concert whenever your computer starts 3 If you prefer to start and log in to Concert manually leave these checkboxes blank Automatic Call Answering Note You must be online to configure the third option listed below 4 Inthe Automatic Call Answering area select the appropriate option e Dis
73. ote The Eclipse connection parameters for the Intercom panel mode must initially be set up in EMS Contact your system administrator for assistance 6 Once the settings are satisfactory click Save or click Cancel to abandon the changes Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 21 Interface Options The nterfaces configuration page allows you to configure locally connected devices by assigning a Concert channel to a physical port on the device see Supported USB Devices on page 3 1 Note The ability to configure interfaces must be enabled for you by the system administrator Note You must be logged in to the server before you can access this dialog 1 To access the Interface configuration dialog click on the Interfaces icon Clear Com Concert Configuration o gt Input General WH Select a Device wi Auto Connect Port Channel Devices lt s Notifications Output Select a Device Auto Connect Part Channel Status Action s ii Server D F Interfaces eT Connect all Disconnect all Figure 1 18 Interface Configuration Dialog Note Input and output devices allow you to bring audio into or out of Concert through an external device They are configured separately in order to provide additional flexibility Inout Devices 2 In nout area upper part of the page select your input device from the dropdown list
74. r any failure or delay in performance under this Agreement due to the foregoing or any causes beyond its reasonable control 3 Limitation of Liability INNO EVENT WILL CLEAR COM BE LIABLE UNDER THIS AGREEMENT FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS REGARDLESS OF THE FORM OF ACTION EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual iil 4 Assignment Neither party may assign this Agreement or any portion thereof without the prior written consent of the other except in the event of a merger sale of all or substantially all of the assets or other corporate reorganization 5 Ownership of replaced parts or product All replaced parts or products become the property of Clear Com 6 Entire Agreement This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous proposals oral or written and all other communications between them relating to the subject matter of this Agreement Clear Com Communication Systems iv Clear Com Concert v2 5 0 Client User Manual TECHNICAL SUPPORT amp REPAIR POLICY NOVEMBER 1 2008 In order to ensure that your experience with Clear Com and our World Class products is as beneficial effective and efficient as possible we would like to define the policies and sha
75. re some best practices that can accelerate any problem solving processes which we may find necessary and to enhance your customer service experience Our Technical Support Return Material Authorization and Repair Policies are set forth below These Policies are subject to revision and constantly evolve in order to address our Customers and the Market s needs Accordingly these are provided by way of guidance and for information only and may be changed at anytime with or without Notice TECHNICAL SUPPORT POLICY a Telephone online and e mail technical support will be provided by the Customer Service Center free of charge during the Warranty Period b Technical support will be provided free of charge for all software products under the following conditions i The application operating and embedded software is installed on a product covered by Clear Com s Limited Warranty and 1 The software is at the current release level or 2 The software is one 1 version removed from current li Older versions of software will receive best effort support but will not be updated to correct reported bugs or add requested functionality c For Technical Support Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual V 1 North and South America inc Canada Mexico and the Caribbean amp US Military Hours 0800 1700 Pacific Time Days Monday Friday Tel 1 510 337 6600 Email CustomerServicesU
76. reen Listen only and red Talk only i indicating that you can join the conference in either mode Placing a Direct Call To place a direct call to a contact click once on the corresponding contact key If the contact is a non Intercom user this will initiate the call and ring their Concert client To place a Talk Listen call to a non Intercom enabled user click on the amber contact key for the user _ To place a call to an Intercom enabled user click oe on the appropriate portion of the contact key e Listen only Click on the green portion of the key It will light up to indicate that the call has been placed Flor Sagn e Talk only Click on the red portion of the key It will light up to indicate that the call has been placed e Talk and Listen Click on one portion and then the other Both will light up Clear Com Concert v2 5 0 Client User Manual 2 39 When you connect to an Intercom enabled user the contact key will change to three quarters amber Talk Listen and one quarter red with an X on it You can toggle to Listen only mode by clicking on the amber portion The key will change to green see below To toggle back to Listen only mode click on the green portion of the key To end the call click on i the red X The key will change to its original state full amber Receiving a Direct Call When you are in Intercom mode your Intercom panel will automatically accept any in
77. sly through a single interface This virtual Intercom panel operates similar to the way an Eclipse V Series pushbutton panel operates By default the Intercom panel is not initially displayed To switch to Intercom mode open the Config menu and select Intercom Mode Clear Com Concert Emil Sel File View elie Help General Devices Notifications Audio Server Channels Change Password Intercom Mode Jacob Lee Jowar Singh Lucas Muller Maria Hernandez Michael Tanaka Drag and Drop 4 Conference or a Contact to establish a call Available b lt ii His Figure 2 41 Displaying the Virtual Intercom Panel Clear Com Communication Systems 2 36 Clear Com Concert v2 5 0 Client User Manual In Intercom mode the Concert client will continue to be displayed along with the virtual Intercom panel If an Eclipse connection has been configured for you by the system administrator Concert will attempt to establish that connection see Operating Intercom with Eclipse on page 2 48 Page Control Tabs Key Output Level P Clear Psm Concert tercom Panet Emily Johnsen __Page 2 Page 3 Page 4 My Calls Eclipse te Connection Microphone Mute Configuration Open Concert Window Figure 2 42 Concert Intercom Panel Layout INTERCOM PANEL CONTROLS The controls on the right side of the panel provide the basic facilities for the Concert Intercom panel Output Level To change the a
78. ssociated to your profile To the left of each channel is an icon that identifies its presence status W Channel is online X Channel is offline Channel is listening Channel is talking Channel is talking and listening When you join a conference that has an associated channel the channel is connected automatically Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 15 Program Feed Sample Configuration Clear Com Concert Emil SEE File View Config Help 4 Channels G9 History gt Party Line Oo 8 Program Feed PCI Interface Concert Server Concert Channels Device Ports YO 4 ogo La Ww a JC Device Concert Ports Channels An O PLG 2 5 4 gt gt C Xc 7 be 2 EX CO NO OO PWN oO OnN Oo BPW PP na User B O lt q USB Interface rs en ee oe ee ee Party Line Figure 2 15 Sample Configuration In this example Users A and B can communicate over IP using the direct call feature Depending on their roles they could also join a pre defined conference see below A USB audio device has been connected to one of the client computers and User B has assigned Channel 1 Party Line to an I O port Port 1 on the device User A has Talk Listen privileges to the Party Line channel By clicking on the
79. t will be used by Concert Clear Com Concert Configuration 03 dik Primary Sound Device Default General Audio in USB Audio Device Pref USB Audio Dewice Audio out USB Audio Device Pref USB Audio Dewice USG Audio Device Devices IDT Audio ao ewig Ringing Sound Device Notifications Ringing USB Audio Device Pref USE Audio Device Test Ringing ib Secondary Sound Device Audio in USB Audio Device Pref USB Audio Dewice Server Audio out USE Audia Device w Pref USE Audio Device p Test Secondary Device settings o O Eee Interfaces Refresh Save Cancel Figure 1 8 Configuring Primary Sound Device 1 From the Audio in dropdown list in the Primary Sound Device area select your preferred audio input device Note The device dropdown lists display only the hardware devices that are currently connected installed and enabled on your computer Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 7 Note For each item on this screen the first device you select from a list will be automatically set as the preferred device displayed to the right of the item From the Audio out dropdown list select your preferred audio output device In the above example the same device was selected for both the primary input and output device 3 Note To test the primary sound devices configuration click Test Primary Device This wil
80. tems Clear Com Concert v2 5 0 Client User Manual 2 1 2 2 1 Enter your assigned Username and Password 2 To launch Concert automatically when the computer is started or sign in automatically select the appropriate checkbox optional 3 Click Sign in to log in to the Concert system Note If you have selected the automatic login option then Concert will no longer require you to enter your username and password e To display the client version number click About on the Concert menu bar About Clear Com Concert EJ me Clear Com Concert 2 5 0 40 w Copyright 2009 Vitec Group Clear Com Communication Systems WIA Car COM com Figure 2 2 Concert About Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual CHANGING YOUR PASSWORD To change your password you must first log in either manually or automatically Clear Com Concert Emily J Sele File view apie General Devices Notifications Audio Server Channels Change Password Intercom Mode Edit Suite New York Meeting Room Production Team 1 Drag and Drop 4 Conference or a Contact to establish a call Available Figure 2 3 Config Menu 1 From the Config menu choose Change Password The Change Password dialog appears Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 3 Clear Com Concert Change Password Current Password kkkt New Password asst
81. the call If Emily clicks on the amber Accept icon she will accept the call initiated by Florence Both users will then be able to converse with each other through their configured audio devices However if Emily clicks on the Cancel icon to refuse the call Florence will be notified of the refusal Florence Gagnon 7X Talking and Listening 00 00 08 Gh x Florence Gagnon mi HH Available Oils Figure 2 9 Direct Call in Progress Ja Emily Johnson Emily Johnson has rejected the call 14 06 38 Available a GHN Figure 2 10 Direct Call Rejected Florence would then need to click on the checkmark icon to acknowledge and clear the response from the remote user If left unanswered the ring will terminate after one minute resulting with the following message displayed to the caller Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual fg Alex Smirnov Alex Smirno Alex Smirnoy did not answer your call 18 25 58 Available x i ih 2 Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual SETTING UP A VOICE CONFERENCE 1 Click on the Conferences tab The Conferences page lists all of the authorized conferences for your assigned role Clear Com Concert Ae PAR Sele File View Config Help i AS Contacts q Conferences Conference 1 Conference Corp Weekly
82. tions are available eo Leave the conference at any time o Listen only Talk Listen Talk only The always visible My Calls area in the lower part of the window displays status and presence information about all joined conferences and calls Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 13 Channels A Concert channel represents a potential connection with a physical port on an audio device Calling a channel is similar to calling a personal contact as described earlier except that you connect through the Channels tab Such calls are answered immediately no ringing If the system administrator has granted you access to one or more channels then the Channels tab will be visible in your Concert window Clear Com Concert Emil Sel File View Config Help i 4 bo Channels GY History po Party Linel amp T E Party Line i po Program Feed input 7 p Pubic Address output Drag and Drop 4 Conference or a Contact to establish a call Available es ib J E A Figure 2 14 Channels Tab Note If the channel is also associated to your user profile then you will have the ability to modify its permissions Talk Listen Listen only through the Channels tab Clear Com Communication Systems 2 14 Clear Com Concert v2 5 0 Client User Manual This tab displays all of the channels that have been configured for your partition not just the ones a
83. to the My Calls area e Double click on a contact name Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual e Click on the Direct Call icon within the chat dialog Any of these methods will initiate the call and ring the contact s Concert station The call will only be established if the contact accepts the call unless Automatic Answer was enabled by your contact In this case the connection will be automatic RECEIVING A DIRECT CALL When you receive a call the caller is displayed in the My Calls area You have the option of accepting or rejecting the call unless automatic answer was enabled by your contact In this case the connection will be automatic Clear Com Concert Jowar i mfx File View Config Help AA Contacts conferences gt Broadcast 27 16 Alex Smirnow Emily ars Emma Martin Ethan Wilson Florence Gagnon Hannah Smith Jack Brown Jacob Lee Lucas Muller Maria Hernandez Jay Emil Aaron Je Florence Gagnon Florence Gagnon is inviting you on a private conference 13 41 05 y Available On His Figure 2 8 Incoming Direct Call Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 7 2 8 In the example above user Florence Gagnon is calling user Emily Johnson As shown in Figure 2 7 there is a notification of this action in the My Calls area and a prompt to either accept or reject
84. tput Fast Track Pro Quek 1 2 Suto Connect Port Channel Status Action 1 Public Address output Connect Server E 2 Select a channel r p F Interfaces o MM of Connect all Disconnect all Save Cancel Figure 1 21 Connecting Channels Note A tooltip is displayed when you hover your mouse pointer over a button as shown above for the output Port 1 Connect button Other Controls Connect All Connects all configured port channel configurations on this client only Disconnect All Disconnects all connected port channel configurations on this client only Saves changes made in other pages only changes in this page are made dynamically Cancels changes made in other pages Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 1 25 OPERATION This chapter covers the use of the Concert system and how to modify configuration settings LOGGING IN Once the Concert application has been configured it will display the user login screen unless automatic login has been set up Before logging in to the network you will need to have a user account set up by your Concert system administrator Clear Com Concert Disconnected Mee File View Config About MS Concert Username samples Be os oot i Password Start automatically Sign in automatically Sign in Offline dub fH md Figure 2 1 Concert Login Clear Com Communication Sys
85. tput Not supported by Concert MIDI Input Not supported by Concert Phantom Power Switch Slide to On position to send 48V power to front panel XLR inputs for use with powered microphones Unbalanced Outputs 1 and 2 Unbalanced outputs on RCA connectors Mirrors signal to TRS Outputs 1 and 2 17 Balanced Outputs 1 and 2 Balanced 14 inch TRS jacks Output signal is controlled by front Output Level 9 and Input Playback Mix Level 6 Cable Lock Port Accepts security cable to protect device from theft USB Input Connect standard USB cable to this port from host computer S PDIF Output Not supported by Concert Clear Com Communication Systems 3 4 Clear Com Concert v2 5 0 Client User Manual Feature Description oa S PDIF Input Not supported by Concert Unbalanced Outputs 3 and 4 Unbalanced outputs on RCA connectors Mirrors signal from S PDIF output 20 not supported by Concert nser ts 1 and 2 Not supported by Concert M AUDIO FAST TRACK ULTRA FRONT XLR Connectors for powered microphone or instrument level inputs not used with Concert Always use In position for line level inputs Front Rear Switches Select between the front XLR inputs and rear panel line inputs Press to select rear inputs Mic Instrument Gain Pad 1 4 Adjust input gain for Ports 1 4 Pull Knobs out to engage a 20 dB pad on input not used with Concert Main Output Adjusts le
86. ual vii Channel E renren E a 2 14 MANAGING CONTACTS orcarina a eanacaabolts 2 17 Determining Contact Presence ccccccseccseccseecseeceeceeeeeeeeeeeees 2 20 Creating a Contact GrOUD crne ee E 2 21 Adding Contacts toa GrOUD miata cidecshivaceeheo a N 2 23 AvIKO AdGIEUNCTIONAINY aeon e as 2 27 TASKBAR NAVIGATION snrccsisenren tuonmveeseteens 2 27 Viewing Histol y sescesvatesccnessniceteiantavesseieuewsteanest a 2 29 Stanne a Chaga en a 2 30 Br adcasting a MESSdgEisiiin an a nia 2 31 STATUS BAR VOLUME CONTROL cccccssssssseeeeeceeseeeeseeeeeeees 2 32 AUDIO DEVICE SWITCH ccesseseecccccseeeessseeeecessseeesseseseess 2 32 Microphone Miker rrenan ices aeons teeta 2 33 Player IMIXOR o2iici itera caiterond tee A eee estore teoncees 2 33 NETWORK CONNECTION QUALITY cssecccccecsseesseeeeeeseeseaes 2 34 INTERCOM MODE vernon tides nes auansyansaccnnhocranratudacneess 2 36 INTERCOM PANEL CONTROLG cccccccssssseeeceeecseeeeseeeeeeeeeseaes 2 37 INTERCOM PANEL CONFIGURATION ccccccecsesssseeeeeeeenenes 2 37 Using the lintercOm PANG lcarccnc cies ospstercseeevcvdesaetesas need ieemneietcas 2 38 Placing a Direct Calilisiaut socscunstiactad aai a toate 2 39 RECEIVING a Direct Call esramen oicuroneecatecasta moans 2 40 Conference Calls x cthcetcccrs abet teri cett eal hati cetacean eh ae mbenemales 2 42 CIVIC Sepsct recta tioSveacacecerecuesaton ct cena EO E 2 43 Operating Intercom with ECIiPSe
87. udio level of the preferred audio output device use your mouse to drag the output level slider up or down Microphone Mute Click this button to toggle the audio input device on or off When the microphone is muted the button displays a red X Configuration Click this button to open the configuration facility used by the Concert client see User Configuration Options on page 1 11 Concert Button Click this button to switch back to the Concert client Page Tabs The Intercom panel supports four pages each comprising 24 user defined keys To view a different page click on the appropriate page tab INTERCOM PANEL CONFIGURATION To configure the Intercom panel with Concert users conferences or channels drag and drop the appropriate items from either your Contact list Conferences tab or Channels tab onto available keys on the panel Once these keys appear on the panel you can use them to call other Concert or Eclipse users join a conference or connect to a channel Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 2 37 Concert User Not Logged On P Clear Com Concert Intercom Panel Emily Johnson Page 1 M 2 Page 3 Page 4 Alex Smir Concert User Conference Logged On Key Figure 2 43 Concert Intercom Panel with Users The text displayed on each of the configured keys is the key name specified by the system administrator during the creation of that user co
88. unction assigned to them in ECS Push to talk PTT The keys normally default to latching unless the non latching option is selected in ECS under Global Settings Latch Disable set to True In this case if the key is clicked normally it will latch If it is held momentarily it will not latch PTT and the connection will terminate as soon as the key is released Clear Com Communication Systems 2 44 Clear Com Concert v2 5 0 Client User Manual ADJUSTING AUDIO LEVEL Eclipse keys include an audio level bar at the bottom of the key to indicate the current level setting for the audio 1 To allow the audio level to be adjusted right click on the key Listen Party line Listen Number of Eclipse Page tabs key Key active listens active connection Clear Cop Concert Intergom Panel Bruce Lee T A Mic on off Be Pagla Page 3 Page 4 es gal Configure Open Concert window Volume Talk Talk Listen Clear Reply Reply stack key key answerback key scroll keys stack Figure 2 50 Audio Level Adjustment Click to decrease Level Click to increase audio level indicator audio level Figure 2 51 Eclipse Panel Key 2 To increase or decrease the audio level setting click on the i and co symbols in the bar lf no activity is detected after five seconds the level is set and the key reverts to its normal appearance When a key Is inactive no talk or listen connection established the key will appear dim r
89. vel for rear output ports 1 amp 2 Headphone Output Knobs Adjust volume for two headphone outputs Clear Com Communication Systems Clear Com Concert v2 5 0 Client User Manual 3 5 Feature Desorption 7 Headphone Outputs Two 1 4 inch TRS jacks controlled by Headphone Output knobs 6 M AUDIO FAST TRACK ULTRA BACK a1 a O a O 8 Phantom Power Switch Sends 48V power to front XLR inputs for use with powered microphones Power Button Press to power on the Fast Track Ultra The unit must be connected to the host computer s USB bus or the external power supply Power Supply Connector Connect optional 9V DC 500mA power supply when using as stand alone unit front panel main output knob USB 2 0 Connector Accepts standard USB cable from host computer MIDI Inputs Not supported by Concert S PDIF Outputs Not supported by Concert Line Inputs Six 1 4 inch TRS jacks provide balanced unbalanced analog inputs Inserts Not supported by Concert Always use In position on front panel buttons to activate these ports Line Outputs Six balanced 1 4 inch TRS jacks provide analog outputs Ports 1 and 2 are controlled by Clear Com Communication Systems 3 6 Clear Com Concert v2 5 0 Client User Manual Drivers U pdates Drivers and Software Search USB Audio Series Control Surfaces Keyboard Series Midisport Series Revolution Series DJ MicroTrack Sottware Series Microphon

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