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Totally Automated Store - Confluence

1. 004 12 00P Crystal 6 004 12 00P Val E 00A 12 00P Crystal amp 00A 200PElsine E 004 12 00P Elaine amp 00A 1200PElsine 600A 1200P Elaine Smith 12 00P 8 00P Elaine Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 6 00P Val 12 00P 6 00P Karen 12 00P 6 00P Val 6 00P 11 59P Karen 12 00P 6 00P Elaine 00P 11 59P Crystal Smith 6 00P 11 59P Crystal 6 00P 11 59P Val 00P 11 59P Karen E 00P 11 59P Val Smith E 00P 11 68P Karen Smith 19 21 24 25 6 004 12 00P Crystal 6 004 12 00P Val 6 00A 12 00P Crystal 6 00A 12 00P Elaine 6 00A 12 00P Elaine 6 004 12 00P Elaine 004 12 00P Elaine Smith 12 00P 6 00P Crystal Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 6 00P twanette 12 00P 8 00P twanette 12 00P 6 00P Karen Smith 12 00P 8 00P Elaine 6 00P 11 59P Crystal Smith 6 00P 11 59P Karen 6 00P 11 59P Karen 6 00P 11 58P Elaine 6 00P 11 59P Karen 6 00P 11 59P Val Smith 6 00P 11 59P twanette 26 21 28 1 2 3 4 E 004 12 00P Crystal 8 004 12 00P Val 6 00A 12 00P Crystal amp 00A 200PElsine 0041200P Elaine amp 00A 1200P Elaine E 004 12 00P Val Smith 12 00P 8 00P Elaine Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 8 00P Val 12 00P 6 00P Karen 12 00P 6 00P Val 6 00P 11 59P Karen 12 00P 6 00P Elaine 6 00P 11 59P Crystal Smith 6 00P 11 59P Karen 6 00P 11 00P twanette 00P 11 59P Karen 8 00P 11 59P Val Smith 6 00P 11 59P Karen 5 L 8 10 11 6 00A 12 00P Crystal 6 004 12 00P Val 6 00A 12 00P Crystal 6 00A 12 00P Elaine 6 00A 12 00P Elaine 6 00A 1
2. Good Laundry 1234 Anywhere St Yourtown End Period Date 8 6 2004 2 16 14 PM Retresh Report X Chenger 1 0 00 0 00 X Changer 2 0 00 0 00 X Changer 3 0 00 0 00 X Changer 4 0 00 0 00 Total for X Changers 0 00 0 00 Double Loader 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Total for All Machines 0 00 0 00 Credit Balance 0 00 0 00 Figure 32 54 Weekly Totals The weekly summaries can be accessed using the Weekly Summary report The weekly summaries are customizable by date range to show the sum each type of machine collects per week The Weekly Summary shows the total sum for the store and the money added to the X Changers This function is effective in giving a focused view of machine history within a given week A manager may use this report to spot usage trends at the store 3 Period Averages Report Microsoft Internet Explorer Be Ek yew Fote ok twp Gk d Aseoch 4 868 GS d STR Adress E 168 1 101 c0_0Maver age loka weekty Ca aber e yo e Good Laundry 1234 Anywhere St Yourtown Transactions between 7 6 2004 and 55 2004 T Show POS items ESP Equip Name Sum per Week Triple Loader 12 00 24 2004 Store Total 12 00 7 18 2004 7 24 2004 Money Added 21 00 7 18 2004 7 24 2004 Figure 33 Average Usage The Average Usage report shows the manager a breakdown of individual cards accounts used in the store using a fully c
3. Out of Order you must disable the card reader on the machine To do this insert your card into the X Changer and choose the Technician s screen Then choose the machine to disable from the equipment grid Figure 2 Ww Equipment MEME DER ESA EE OT EL EZ EIER ERR 1 153 2163 ELSA PISI E208 E213 P223 12253 024 101 102 103 104 105 106 107 108 t2 e t2 Figure 2 On the next screen Figure 3 choose the reason for disabling it This prevents customers from using a defective piece of equipment Then select DONE or remove your catd 18 Model HC80Y 20050615 Serial 1234123489009 In Service from 1 9 2006 Machine Number 11 Figure 3 To bring the machine back in service after it s repaired put your card into the X Changer select the machine number and when the Status screen appears touch 1 MACHINE OK This will prompt you with a solutions screen Figure 6 You may select multiple options on the scteen when ready press SAVE on the screen to complete the transaction Your name date time and reason will be recorded in a history record for this machine for the owners review Select Services Performed 19 To stop the timer on a card reader do the exact same steps as above only change the status from 2 MACHINE IN USE to 1 MACHINE OK In 20 to 40 seconds the timer on the card reader will be reset and will be available for restarti
4. out of service Card readers are devices that read your LaundryCard and start equipment Card readers are installed on machines throughout the store You may also see card readers on doors The card reader has a display that tells you your account balance and the price of the specific machine The display also acts as a timer to let you know how much time is left on a machine before it is available again X Changer is the machine that lets you get a new LaundryCard add value to it or check its balance It has four parts 10 The TV screen monitor touch this to choose what you want to do 11 The bill acceptor to the right of the monitor this is where you put in bills to get a new card or add value to a card 12 The card dispenser above the bill acceptor gives you a new card 13 The card reader below the monitor put your card here to check its value or if you want 15 The credit card reader either mounted directly to the right of the bill acceptor or integrated into the bill acceptor Optional may not be available at all locations The credit card reader will allow you to scan your credit card and transfer value from your credit card to your laundry card Overview of Attendant Functions Below is a list of the functions you need to know e Geta new Attendant Card e Clock In e Start a machine e Stop the display timer on a card reader e Check the status of all the equipment in the store e Taga m
5. Card Ovetview screen less the graphical view It is a simpler view that is easier and faster to print A similar result is achieved by clicking on Download in the top right hand corner of the screen Download should be used when the manager is accessing the manager screens from a remote computer and wants the information to appear on the remote computer screen in a simpler database format Press the CTL F keys to bring up a find window and enter the account number of the card you want to see You may also search by user name The search utility will find the card and highlight it in the background Click or touch on the account or card you wish to view This will display the account detail screen Figure 13 730 Birginal Dr 60106 630 850 1650 cm Figure 13 Here you can change add or update any information about this person s card These functions are made using a keyboard or mouse e Type The type of user Manager Attendant Technician Collector or Customer e Language The language that the user selected when the card was dispensed Only the manager can change the default language on a user s catd 33 e Status Use this option to make a card invalid if it is lost or stolen Once a card is marked invalid it will no longer be usable in the store If a lost card is recovered you may go back and mark it valid again for use e Discount Each catd may have a unique discount Enter the discoun
6. 00P Val 00P 11 59P Karen 12 00P 6 00P Elaine 00P 11 59P Crystal Smith 6 00P 11 59P Crystal 6 00P 11 59P Val 00P 11 59P Karen amp 00P 11 59P Val Smith 8 00P 11 59P Karen Smith 22 004 12 00P Crystal 6 00A 12 00P Val E00A 12 00P Crystal 00A 12 00P Elaine 8 00A 12 00P Elaine 6 004 12 00P Elaine 004 12 00P Elaine Smith 12 00F 5 00P Crystal Smith 12 00F 5 00P Val 12 00P 8 00P Crystal 12 00P 6 00P twanette 12 00P 6 00P twanette 12 00P 6 00P Karen Smith 12 00P 6 00P Elaine amp 00P 11 59P Crystal Smith 6 00P 11 59P Karen 8 00P 11 59P Karen 00P 11 59P Elaine 8 00P 11 59P Karen 00P 11 59P Val Smith 8 00P 11 59P twanette 26 7 8 3 2 3 4 00A 12 00P Crystal 6 00A 12 00F Val 004 12 00P Crystal 00A 12 00P Elaine 8 004 12 00P Elaine 8 004 12 00P Elaine 6 00A 12 00F Val Smith 12 00P 00P Elaine Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00F 5 00P Val 12 00F 5 00P Karen 12 00P 6 00P Val 6 00P 11 59P Karen 12 00P 6 00P Elaine 8 00P 11 59P Crystal Smith 6 00P 11 59P Karen 8 00P 11 00P twanette 00P 11 59P Karen 00P 11 59P Val Smith 00P 11 59P Karen 3 6 1 8 9 10 11 8 004 12 00P Crystal 6 00A 12 00P Val 8 004 12 00P Crystal 6 00A 12 00P Elaine 6 00A 12 00P Elaine 6 004 12 00P Elaine 6 00A 12 00P Elaine Smith 12 00P 6 00P Crystal Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 6 00P Val 12 00P 6 00P twanette 12 00P 00P Karen Smith 12 00P 6 00P Elaine 00P 11 59P Crystal Smit
7. Grand Totals 205 00 Figure 40 e Attendant Duties Report Is a list of all of the completed amp uncompleted tasks that the attendants been assigned This report details the specific date time task description Status as well as who completed the task Likewise if a task is not completed it will show the attendant that was on the clock who did not complete the task This report is helpful in determining if the tasks you schedule are getting completed on time figure 41 File Edit View Favorites Tools Help O Attendant Duties 20050727 Download Express Wash 2 1724 Jefferson Joliet IL E Duties between 2 20 2006 11 59 59 PM Refresh Report Scheduled Scheduled Completion Task Description Complete Date Time Attendant Sweep spot wash 2 20 2006 2 20 2006 floors 6 00 00 AM 9 59 59 AM Stainless washers 2 20 2006 2 20 2006 soap dish 6 00 00 AM 8 59 59 AM Top load E 2 20 2006 2 20 2006 washers inside and 6 00 00 AM 11 59 59 AM outside Check inside 2 20 2006 6 washers dryers for in Ta pens etc 6 00 00 AM 1 59 59 PM Exchangers clean 2 20 2006 2 20 2006 Screens 6 00 00 AM 11 59 59 AM 2 20 2006 2 20 2006 SHE 6 00 00 AM 11 59 59 AM clean office amp 2 20 2006 2 20 2006 microwave fridge 6 00 00 AM 11 59 00 PM 2 20 2006 2 20 2006 Bathroom cleaning 5 00 00 AM 10 59 59 AM Figure 41 60 e Multi Vend Analysis Report This report is
8. History report shows the 52 X Changer s financial history as well as the machine s financial history Refund totals Credit balance and the number of cards sold ate also given The manager may view the details for each machine by checking the box next to Show Details for each machine The ending date for the report may be changed by the manager next to End Period Date The Totals History report is the overall complete financial report on the X Changer system Totals Microsoft Internet Explorer Sok 0 2 Ah Me GD aN ag Address j1sa 16 1 101 co asp Car dub gs ee De gi yew rete ook 9 EI urbs p Es yoy m TotalsiHistory Cood Laundry 1234 Anywhere St Yourtown show Details for each Machine End Period Date 8 6 2004 215 36 PM X Changer 1 0 00 x 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 hanger 2 0 00 0 00 0 00 Refund X Changer 3 0 00 0 00 0 00 Refund X Changer 4 0 00 0 00 0 00 Total for Refund 0 00 0 00 0 00 Double Loader 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Total for All Machines 0 00 0 00 0 00 Credit Balance 0 00 0 00 0 00 Number of cards sold 0 0 0 Figure 30 Starts History Report In order to view the total machine starts in the store the manager will view the Starts History re
9. S Greenbay Rd Employee Hours Name Clock In David Dsorio 7 12 01 60228 PM 7 13 01 6 03 39 PM Dion Marcionem 7 15 01 1 2033 PM Isabel Mozo 711 01 557 56 PM 111 01 8 35 27 PM 7 2 01 1 43 23 PM 712 01 2 06 55 PM Mary Ellen 7 1101 6 13 59 AM Miguel Medina 7 4 01 4 14 51 PM 7 15 01 4 02 50 PM Nancy Colon 7 2 01 5 55 01 AM 7 12 01 143 52 PM 7 13 01 5 51 13 AM Tiffany 7 4 01 21446 PM 7 14 01 250 21 PM Veronica Jimenez 7 14 01 55105 AM 7 15 01 8 36 00 AM 7 Total for all employees Clock Out 7 12 01 11 03 28 PM 7 13 01 11 04 46 PM 7 15 01 5 09 41 PM 7111 01 558 23 PM 7 1001 11 16 44 PM 7 12 01 1 43 27 PM 7 12 01 6 04 02 PM 7 13 01 6 06 50 PM 7 4 01 11 24 57 PM 7 15 01 11 18 23 PM 7 12 01 1 43 42 PM 7 12 01 144 54 PM 1113 01 2 07 33 PM 7 14 01 250 08 PM 7 14 01 5 03 31 PM 7 14 01 10102 PM 755 01 1 12 18 PM Figure 24 End Period Date 7 18 01 11 3555 AM 83 46 118 1256 a Retresh Report e Collection Report This report shows all the collections that have been done You enter the start date at the top of the screen and all subsequent reports appear below As an important security feature each collection report is numbered sequentially This flags your attention if someone else is collecting but fails to turn in each report 49 Start Date 07 5 00 Refresh Report Express Wash I 39 41 S Greenbay Rd Money Collections Back Name 7 5 01 4 12 05 PM Dion Marcionett
10. card reader will display See Attendant rather then the normal Machine Out of Service message When changing the status from 3 or 11 back to 1 it may take longer for the card reader to respond as long as 10 minutes e Resting the timer on a card reader at the card reader can be done if you have used your card to start it Simply re insert your card and the system will reset the timer and allow the card reader to accept a card again This will not stop the machine if it is in cycle Frequently Asked Questions What if lose my card Report it immediately to the management who can disable the card so it won t be used by anyone else put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in the reader to see your information Otherwise the machine gets ready for the next customer 14 Chapter Attendants Wekome to LameryCard M Attendants play an important rok in the Laundromat The LaundryCard system helps you improve the level of service you provide to customers Terminology This manual refers to certain terms that may not be familiar to you These terms are listed and described below LaundryCard s are the plastic charge cards used in this Laundromat in place of coins Customers can start equipment and buy products or services in this store with these cards Attendant Cards are used to clock you in to start equipment for customers and to tag equipment
11. for use normally when your store opens for the day End Hours This is the time each day that this type of equipment will be disabled for use normally when your store closes each day once this time is reached the equipment will no longer be available until the following start time Cycle Time This is the time in seconds of how long this type of equipment takes for a complete cycle of setvice If a catd reader has time left in its cycle it will not accept another card Note that this is on a timer within the computer system tt does not start or stop a machine On dryers you may want to set the cycle time to 0 This allows customers to use their card multiple times in a row if they know it will take longer than one cycle to dry their clothes Pulse Length The card readers on a particular type of machine communicate with the machine itself using the pulse length This field may need to be adjusted after initial setup to find a suitable length for the communication between card reader and the laundry machine Sensor This option is only used when initially setting up equipment it allows compatible equipment to allow the reader to sense whether the door is closed Do not change this option once your system s integrator has set up your store Time of day pricing This lets you offer special prices at certain times If you find that machine use is slow on a certain night of the week for instance offer reduced prices t
12. in soda pop order 2 20 2006 6 00 00 AM 2 20 2006 10 59 59 AM Edit Delete 1050 Check inside washers dryers for pens etc 2 20 2006 8 00 00 AM 2 20 2006 9 59 59 AM Edit Delete 1041 Stainles washer wipe down tops fronts 2 20 2006 9 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1036 Stainless washers soap dish 2 20 2006 10 00 00 AM 2 20 2006 1 59 59 PM Edit Delete 1051 Check inside washers dryers for pens etc 2 20 2006 10 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1062 Top Load washers inside and outside 2 20 2006 10 00 00 AM 2 20 2006 1 59 59 PM Edit Delete 1033 Sweep spot wash floors 2 20 2006 10 00 00 AM 2 20 2006 1 59 59 PM Edit Delete 1047 Clean front window glass 2 20 2006 12 00 00 PM 2 20 2006 5 59 59 PM Edit Delete 1070 Clean office microwave fridge 2 20 2006 12 00 00 PM 2 20 2006 5 59 59 PM Edit Delete 1067 Tables amp chairs wash 2 20 2006 12 00 00 PM 2 20 2006 5 59 59 PM Edit Delete 1059 Exchangers clean screens 2 20 2006 12 00 00 PM 2 20 2006 5 59 59 PM Edit Attendant Work Schedule can be entered into the system by accessing the Attendant menu through the managers main menu The Attendant work schedule allows managers and designated head attendants to modify work schedules When managers access the work schedule extra configuration settings are available at the bottom of the screen not normally viewable or editable by attendants Figure 21c Simply click on a date within the calendar page to access t
13. only available on systems where the Multi Vend option has been purchased and installed This report shows which cycle options customers are using If you are charging different amounts for different cycles then this report is valuable in determining what percentage of machine starts are using which cycle Figure 42 Multi Vend Selection Percent Windows Internet Explorer 2 8 http 10 0 0 101 cc_0 MMVSelectionPercent asp Cardiumber 39 File Edit View Favorites Tools Help TP muti vend Selection Percent 20050727 Download Express Wash 2 1724 Jefferson Joliet IL Starts between 1 20 2006 and 2 20 2006 23 59 Refresh Report MDB Toploaders Total Starts 477 10096 Heavy Hot Water 312 65 4196 Normal Warm Water 84 17 6196 Perm Press Cold Water 32 6 7196 Delicate 49 10 2796 Figure 42 e Download Table If the manager cannot find the specific information needed in one of the established reports the manager can then create their own report by downloading the information from the database Once the information is downloaded it will be displayed in a spreadsheet format saved on the manager s remote computer The end date for the report may be entered by the manager for further customization Note Many data tables contain large amounts of information Download times can be slow because of the dial up connection The manager should keep the date ranges close when downloading a report t
14. s bill stacker 20030529 Money Return Card Number 049000014997 Card Balance 3 00 Card Deposit 0 00 Return to Customer 3 00 Return money to the Customer and press Done button Or press Cancel to stop the operation Refund Screen 21 Scheduled Duties can be scheduled by the Manager these scheduled tasks can be one time tasks or reoccurring items that returned on a scheduled basis As an attendant if a Blue bar appears at the top of the screen then this indicates a scheduled task is pending and requires completion d Clock In Card Balance 10 3 2005 156 00 8 35 53 AM Please Select an Option Screen Check Messages CER HA o The Attendant inserts his her card and clicks the Scheduled Duties button from the Attendant menu to view jobs that should be done A new screen appears that shows all jobs scheduled for the current time DONE Attendant Scheduled Duties emen voles gayen COMPLETE eae wes Saas COMPLETE 9 30 2005 9 30 2005 ER My aba 10 00 00 AM 3 59 59 PM COMPLETE 9 30 2005 9 30 2005 SEXES Droit 3 00 00 PM 4 59 59 PM COMPLETE 22 Tasks listed will have a start and end time shown it is expected that the Attendant on duty will complete these tasks within the time frame posted Once the task is completed the Attendant who performed the task should return to the X Changer and select COMPLETE from the screen the attendant will receive credit for completi
15. the timer from the X Changer rr enne nre enne E EEEE Th Store tatus SCI tiet e gs To Check Qut oen eere aem ne aime aiU Shortcuts BU AAN 13 7 14 LD T rnih l gy varias ex t tte tet ER e bete tt put eb ee ied eie pete tte 15 CODI O Atendan Dutton s ene e RR ee REESE RE eU RN GR REEF RARE HERBA 16 Detail of Attendant ENNAN ia Attendant Cards oi tiere is Clocking Tis 25e aeta odia ote n AEn m Epit Clocking Out carentes be no a ben mE p med eris To start a machine sn tdeo snc ante eain ne eo rg een np lc Tag Machine Out of Service nde ec eed e nba neo lobos To bring the machine back in service after it s repaired Stop the timer on a card reader see To merge cards To view customer card activity To check 0500 To power cycle the bill acceptor a E E TER A RE Restart the X Changer Programs ia 21 TToassue a tefund eer rem Ad aaa 21 Scheduled DAD CEA creto tote direi te e tan eee e E 22 Attendant Work Schedule eet tete teet es E netas de ees eu dere ree pe i eese reg 23 M TANE E testes ne A sado na en atadas 23 Frequently Asked Ones Homs eissidein dons pira cust ute eco eee ues ed na sesta cete reg cus eese ees dons pda raspado desti eie Desks te cesa dads 24 Chapter ET T 25 0 0 25 Details of Coletor EUNCROMS A A ia 26 How to collect from your Laund
16. user has spent in your laundry since he or she got a card e Last Used This is the date and time this card was last used e Last Added This is the amount added to the card e Last Amount This is the amount last deducted from the card e Last Machine This is the machine number last used by the user If you make any changes to this screen select the SAVE option at the bottom of the screen and a ted Data Saved message appears Press DONE when finished and remove your manager s catd 34 If desired select CARD ACTIVITY at the bottom of this screen to show this user s account detailed usage This information can be filtered by date if desired To configure your equipment select EQUIPMENT SETUP from the manager s main menu Then select EQUIP TYPE from the equipment menu screen A list of equipment types installed in this store appears Figure 14 Click on the type to edit the prices and configuration EQUIPMENT SETUP OVERVIEW Mech Type end ce Stat Step E Toploaders 149 05 00 2300 30 Pounders 319 0600 2300 1 Express Washers 410 0600 2300 40 Pounders 429 0600 2300 1 75 Pounders 659 0600 2300 2 Stack Dryers 030 0600 0 Soap Vendor 0 65 06 00 0 X Changer 0 00 00 00 0 Figure 14 Other details about this equipment type can also be adjusted from this screen EQUIPMENT SETUP DETAILS Machine Type Toploaders Start Hours foo Free Dry Awards no En
17. 2 00P Elaine 8 004 12 00P Elaine Smith 12 00P 8 00P Crystal Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 6 00P Val 12 00P 6 00P twanette 12 00P 6 00P Karen Smith 12 00P 6 00P Elaine 6 00P 11 59P Crystal Smith 6 00P 11 59P Karen 6 00P 11 59P Karen 6 00P 11 59P twanette 00P 11 59P Karen 6 00P 11 59P Val Smith 8 00P 11 59P twanette By touching the months at the top of the screen will allow you to switch the viewable month If the store s printer is accessible you may also print the schedule Check with the store manager before printing schedules Shortcuts Hints If a customer has more then two cards to merge it is possible to repeat the merge process until all of the card balances have been moved to a single card When metging a card the name and registration information is not transferred to the new card If your store captures registration information from customers it is important that you re register the customets final catd If you run into a situation where the Bill Acceptor will not accept money it s always a good idea to try a BNA Power cycle 23 Always watch the top of the X Changers the Grey bar at the top of the screen is a status indicator If you see the bar turn Red it could indicate that there is problem or the system needs something check the problem with the CHECK MESSAGES button from your main menu Frequently Asked Questions What if lose my card Report it immediately to the management who can disable
18. Each chapter is organized with a common structure relevant system terminology definition of User overview of functions detail of each function shortcuts helpful hints and finally frequently asked questions Chapter Laundry Customers Welcome to LaundryCard This system has been installed to make your experience here more enjoyable This chapter describes how you use this system Terminology With the LaundryCard you have the convenience of using the laundry without the hassles of carrying coins to start equipment You may also get bonuses that the store is offering as a reward for your business This manual refers to certain terms that may not be familiar to you These terms are described below LaundryCard s are the plastic charge cards used in this Laundromat in place of coins They can start equipment and buy products and services in this store You get your card here add value to it and use it only at this location Card readers are the small devices that read your LaundryCard Card readers are installed on laundry machines some vending machines and possibly even on doors The card readers show how much it costs to run a machine and after you swipe your card it also tells you the remaining balance on your card When a machine is running it shows approximately how much time is left on a machine before it is available again X Changer is the machine that lets you get a new LaundryCard add val
19. Figure 37 Credit Card Detail Report The credit card detail report is only viewable if the credit card option has been purchased and installed This report shows a list of available daily summary reports for all credit card transactions for any given day Figure 38 This report may be useful in balancing credit card transactions against reports generated by yout credit card merchant company The links on the screen are labeled with a date code for example the report for Januaty 18 2006 would be labeled CCDetail_01182006 rtP Clicking on the link will attempt to open the report in a word processing program alternatively you may choose to right click on the link and Save As the file to a location on your remote computer Figure 39 shows an example of a Credit Card Detail Report 58 OF 9 INE I Peoseoze Available PCCharge Reports Figure 38 Credit Card Detail Report Wednesday January 18 2006 12 00 25 AM TromD Date Ln Dp Sam Member AYS Ropenic Tam Ame Active Ahe Act Acme D o ss Totals for Merchan 5 Me Massy Estud Teak 6100 Sale 55100 Not diad w Tordo Credits 000 Voids 0 00 Pre Auths 0 00 Post Auths 000 Reversals 0 00 Sales w Gratuity 500 Books 000 Skip s000 This report was generated using the following filters Start Date Time Tuesday January 17 2006 12 00 00 AM End Date Time Tuesday January 17 2006 11 59 59 PM Member Card TID All Card Type al
20. Serial Number as well as the date the machine was put into service This information is located in the upper left hand corner of the screen This information should have been entered into the system when either the machine was added to the store ot when the card system was installed If this information is not displaying it can be added through the manager s functions This screen also will display the last card that was used to start this machine this information is located just beneath the machine number in Blue text To repair a machine first check its status using the two Equipment screens as described above to find out what s wrong with the machine Then remove vour card and take it with you while you repair the equipment To bring the machine back in service after it s repaired put your card into the X Changer select the machine number and when the Status screen appears touch 1 MACHINE OK This will prompt you with a solutions screen Figure 4 You may select multiple options on the screen when ready press SAVE on the screen to complete the transaction Your name date time and reason will be recorded in a history record for this machine for the owners review m N Select Services Performed Figure 4 To start a machine insert your card into a machines card reader and remove it immediately The machine starts if there is enough value on the card This is the same as with a customer s LaundryCard M To stop the di
21. TOTALLY AUTOMATED STORE Laundromat Debit Card System LaundryCard System Manual TAS Totally Automated Store LAUNDROMAT DEBIT CARD SYSTEM LaundryCard TAS System Manual Card Concepts Inc 2006 302 S Stewart Ave Addison IL 60101 Phone 630 930 5115 Fax 630 628 6505 Table of Contents Chapter 1 T A S Totally Automated Store ooooommmsms Y Welcometo EaundryG rd iia eie estet der esie do entalado tie oor e e edel 5 Chapter 2 Laundry Customers Ms d 6 Overview of Customer Functions Details RS RT EE DEN RE OS Rn AS AA e To start a machine To check the balance on a card To add value to a card s iiie ete etre id ShoFIculs d HInls a s teen eie ien e Dina CA UA US 8 Frequently Asked Questions ii eras Re e o RE te b deep a ia 6 Chapter 3 Technicians TIE O VELIT AE 9 Overview of Technician Functions 10 Detail of Technician Functions Issuing Techician S Card eee REE To Check In ai ete ette FR ERE ERE DRE TEMERE RR CERT To dis ble card reader oho tee tbe eee ehe HR td The Machine Status 0 oT ER ET iei bcne tee rte nato te eoe Soak 7 To bring the machine back in service after it s repaired To start machista To stop the display timer on a card reader sss sese To reset
22. Technician is called in To Check In Insert your Technicians card into either of the two X Changers You will be prompted with a confirmation screen Figure 1 This confirmation screen will display the current date and time and allow you to check in To disable a card reader insert your card into the X Changer An Equipment screen appears Figure that shows every machine number on a grid The numbers are color coded black means the machine is okay and red means the machine is disabled 10 Hello J O the Service Tech Are You Checking In 1 11 2006 11 01 53 AM Figure 1 rx Equipment 29 ES ES EA Ba RO EZ ES RS ELO ES ERA ROS RA 58 lod E73 PUSE BISA 208 E213 E293 DA 101 102 103 104 105 106 107 108 200 201 Figure 2 11 Model HC80Y 20050615 Serial 1234123489009 1 In Service from 1 9 2006 Machine Number 11 GurrentiStatus A IA 11 12 ED O 9 aue gt 10 7 onam Y 12 Figure 3 The Machine Status Screen This screen has a Current Status at the top which indicates whether the machine is okay Status 1 whether its currently running Status 2 or why it s out of service Status 3 12 Select the closest description for why the machine is not functioning properly The new status number will appear at the top Touch DONE to exit Notice that on the Equipment screen that machine now appears red This screen also will display the selected machines Model and
23. achine Out of Order so no one uses it e Enable a card reader e Merge Cards e View the activity on a customer s card e Recycle power to the bill acceptor e Restart the CCI TAS programs e Check error messages Conduct customer refunds e Scheduled Duties Scheduled Task Lists Attendant Work Schedule e Clock Out 16 Detail of Attendant Functions Attendant cards are issued by the manager who may also put value on the card so that you can start machines To clock in when you arrive insert your card into the X Changer at the beginning of your shift Your card will not work unless you are clocked in You will be prompted with the current date and time select YES to clock in Once you have clocked in you will see the attendant main menu Figure 1 In the upper left corner of the screen the system will always show you yout Clock In time for your active shift The upper right corner of your screen will show you the balance on your attendant card Clock In Card Balance 12 00 00 AM 0 00 Please Select an Option Screen Check Messages Figure 1 To clock out at the end of your shift insert your card and choose CLOCK OUT from the attendant s menu The system asks you to confirm your selection To start a machine insert and remove your card The machine starts if there is enough value on the card Sometimes you will start a machine for a customer rather than give a cash refund 17 To tag a machine
24. appears it could mean that the system needs service If a message does not contain clear instructions on what the problem is then contact the store manager for further assistance NEVER IGNORE A RED LINE To power cycle the bill acceptor select the BNA POWER CYC button from the attendant menu The screen will ask you to wait 2 to 3 minutes Selecting this option will recycle power to the bill acceptor The BNA POWER CYC button is useful for clearing occasional bill jams 20 To restart running X Changer programs the Attendant should press SCREEN RESET This button allows the Attendant the ability to reset the running programs at the X Changer without needing access to the keyboard and mouse This is not the same as restarting the computer The computer will always be running throughout this process only the programs ate reset This function is useful for occasional maintenance on the system allowing the TAS system to refresh Reset X Changer You are using X Changer 1 to perform the reset Reset AX Changer Reset DARIA 101 fco Berna rera eter rrr Figure 7 To issue a refund the Attendant may use the REFUND button If a customer needs a dollar amount reimbursed for any reason the Attendant should use this button in order to keep balanced records REFUND is how the credit balance is adjusted When performed it is assumed that the Attendant performing this function will refund cash from a source other than the X Changer
25. customers eatn bonus dollars Other bonus programs you can implement e The Free dry program allows storeowners to give customers pre determined free dry statts depending on the type of washers they used You could for example give them mote free dries when they use a larger machine See the Change Vend Prices section of this manual on how to reward customers with free dry starts e The Discount bonus program allows you to establish many marketing and promotional programs These encourage customets to register with the store to receive special pricing For instance you could give senior citizens a 10 discount See the View Edit cards section of this manual on how to assign a discount to card Changing system messages is possible for some screens where there might be store specific details that may need to be displayed Use the EDIT MESSAGES button to access the editable messages every message has English and a Spanish version The system does not automatically translate English to Spanish it must be typed in as you wish it to appear on the screen Setting the System Time can be performed by clicking the SYSTEM TIME option from the managers menu Figure 18b The system time should always be set on both computers failure to do so may cause the new time not to be saved 40 System Time 2 20 2006 2 39 34 PM 02 20 2006 Time 14 39 use MM DD YYYY format for Date use 24 hours format for Time Figure 18b Edit
26. d Hours foo Vending Price han Cycle Time fisoo Bonus Allowed Y Pulse length 199 Discount Allowed Y Sensor on off Time of Day Pricing Clear All Time of Day Pricing Day Start Stop Vend Price Start Stop Vend Price Sun ooo ooo soo ooo foo soo Mon 00 00 0 00 0 00 b0 00 00 00 0 00 Tue 00 00 00 00 0 foooo 00 00 sho Wed 50 00 00 00 0 00 b0 00 00 00 o oo gooo foo 00 oo sho gooo 00 00 00 00 sooo o0 00 0 00 Figure 15 35 Machine Type This field tells which group type the machine being setup is This field is customizable Free Dry Awards This is the number of free dry starts bonuses to the customer for using this type of machine The dry Ze still depends on the dryer s built in timer Vending Price This is the normal cost to use this type of equipment These prices can be adjusted to the penny Note that you can also create special time of day pricing See below for instructions Bonus Allowed Checking this box will determine whether or not bonuses can be used on this type of machine For example you may choose not to have bonuses apply to soap vending machines Discount Allowed Checking this box will determine whether or not discounts can be used on this type of machine 1 6 soap vendors or other vending equipment Start Hours This is the time each day that this type of equipment will be available
27. e hetc 192 168 1 101 cd 0 MEmployeeUsaoeftep ap 30 i Go uis AMAR 52 Employee Concepts f Usage Report Good Laundry 1234 Anywhere St Yourtown E End Period Date 6 6 200421718 PM Refresh Report Card and Employee Name 044000010003 0 00 0 00 0 00 1044000010004 0 00 0 00 0 00 044000010008 0 00 0 00 0 00 054000010003 0 00 0 00 0 00 99 Manager 0 00 0 00 0 00 997000000159 0 00 0 00 0 00 997000000241 0 00 0 00 0 00 3997000000297 0 00 0 00 0 00 999234567690 Setup Manager 0 00 0 00 0 00 Total for Paid Machines 0 00 0 00 0 00 044000010003 0 00 0 00 0 00 044000010004 0 00 0 00 0 00 044000010005 0 00 0 00 0 00 054000010003 0 00 0 00 0 00 99 Manager 0 00 0 00 0 00 997000000159 0 00 0 00 0 00 997000000241 0 00 0 00 0 00 997000000297 0 00 0 00 0 00 999234567890 Setup Manager 0 00 0 00 0 00 Total for Bonus Machines 0 00 0 00 0 00 044000010003 0 00 0 00 0 00 j Done rT Figure 35 Monthly Reports Monthly reports are accessed differently than other reports The manager can access the reports by clicking on one of the files listed under Available Reports The files are of two types csv and htm The csv files will show the report in a spreadsheet format while the htm files are displayed identical to the customary report 56 format The Monthly Reports allow the manager to view previous month s reports when needed Monthly reports are i
28. ed remotely allowing cards to be dispensed at the store even if the manager is not there For example if the attendant was to forget their card the store owner could connect remotely and dispense a new card from their home or office It s important to remember that the card will dispense on the A X Changer and will only dispense if the screen on the X Changer is sitting idle at the Welcome Screen The Assign Cards Function is used to create pre valued laundry cards with a specific balance bonus or discount Use this function to produce powerful marketing programs and then notify people of the promotion For example you might advertise that the first 50 customers to come in at a certain time would receive a card with a starting value of 5 To issue this type of card select ASSIGN CARDS from the managers main menu screen Use the keypad on the next screen Figure 17 to enter the starting card number and the ending card number for this batch of cards The cards will be numbered in sequence Then enter the value balance bonus deposit and or discount information to be applied and finally choose Create Cards Warning This function cannot be undone Make sure the information is correct and that the cards stay secure affer creation 38 Pre Valued Laundry Cards Figure 17 Bonus programs offer an important advantage that card stores have over coin stores Managers may reward customer patronage and give incentives that ma
29. ede A 3 3 E R Address E http J192 168 1 101 cci_OJMWasherDryerStarts asp CardNumber 99 20030821 Good Laundry 1234 Anywhere St Yourtown CEQ FT Show Cards End Date 8 6 2004 2 19 45 PM Refresh Report Total Total Total 29 cards with Free Dries Earned Figure 20 Wash to Win is an integrated frequency program that allows you as the store owner to reward customers who are loyal to your business It gives Wash Points to customers based on their spending and then rewards them for achieving point goals with free wash credit The details of the program can be customized by you the store owner through the Wash to Win button You re a Winner You re a Winner Wash More Earn Morel Wash More Earn Morel Wash to Win Start Date This field should be set to the date you wish to have the Wash to Win promotion to start You may choose to have the promotion start any time in the future 43 Wash to Win End Date This field should be set to the date you wish to have the Wash to Win promotion to end It s important to remember that if the current date is not within the promotion time designation the Wash to Win will not be active and running Points Accumulation Percentage Rate This field designates the rate in which customers will accumulate points The system associates points to dollars 0 01 to a 1 point For example if thi
30. em Insert your collector s card into an X changer and select COLLECT from the menu Figure Then remove your card The machine goes out of setvice temporarily while the money is collected from this machine Figure 8 Your keys open the locks on the X Changer cabinet from either the front or the rear depending on its installation Remove the locks on the cabinet which will expose a Hex style closing bolt Use the provided T handle to unscrew the bolts and open the cabinet Remove the stacking device by lifting the release latch located on the bottom of the device Take the currency and place in a secure travel bag Then close the door tighten the closing bolt replace and secure the lock Re insert your card at the front of the X Changer to place the machine back in service The printer produces a collection report that should be kept with the cash for counting later There is a place for you to sign the collection report before submitting it to the manager Each X Changer is independent and needs to be collected separately Repeat this process for each X Changer 26 Shortcuts amp Hints There are a few shortcuts that you will learn as you use the system Frequently Asked Questions What if lose my card Report it immediately to the management who can disable the card so it won t be used by anyone else put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in t
31. es Edit store information Adjust employee hours Schedule reoccurring tasks for Attendants 29 e Edit and review Attendant work Schedules e Setup and manage Wash To Win Optional Software Activate new cards e Generate reports View amp edit machine information e Remotely access system e Trouble Shooting System Detail of Manager Functions The manager s card works in tandem with a PIN number for security reasons Be certain to remove the manager s card to return the X changer to the welcome screen when you have completed your work Note some of the functions below require the use of a keyboard or mouse Insert your managers card into the X changer and enter the PIN number The following screen Figure appears 0050531 Hello Attendants Manager Val 1 11 2006 11 55 42 AM Shutdown Figure 9 The Manager Main Menu is the first screen you will see when inserting your Mangers card It will give you access to all of the functions of the system This screen will also display any Attendants or Service Techs that are currently Clocked In as well as their clock in time To access the technician functions select TECHNICIAN from the menu See Chapter 2 for more information on how to use the technician functions To access attendant functions select ATTENDANT from the menu See Chapter 3 for more information on how to use the attendant functions To access the collector functions select COLLECT f
32. function allows a clean slate to start from for the new ownership The catd tables customer information accounts DO NOT get zetoed out so the inheriting owner may continue using the system Editing employee hours is simply done by pressing EMP HOURS EDITOR When selected the employee editor allows the Manager to call up the employee by either card number or name when the employee s name is registered on the card The search is then conducted using the desired date range Once dates are selected the Manager may then press GET DATA Once GET DATA is pressed clock in out transactions within the selected date range are listed pertaining to the employee in question The Manager then only needs to select the check in date time to make any necessary changes 44 de TT Tome Figure 21 Attendant Duties Schedule is a valuable tool that can be used to establish a task list of responsibilities that should be addressed in the store These tasks can be scheduled to repeat on an hourly daily weekly or monthly basis Pending tasks appear on attendants screens and give the employee the ability to Complete the task in the system The tasks can be reviewed for completion using the Attendant Duties Report Figure 21a shows the Attendant Duties setup screen from here you can add edit and remove tasks Tasks that are setup on this screen take 24 hours to become active and scheduled It is possible to set a One Time task by accessi
33. h 6 00P 11 59P Karen 8 00P 11 59P Karen 8 00P 11 59P twanette 6 00P 11 59P Karen 8 00P 11 59P Val Smith 8 00P 11 59P twanette Grace Period minutes 30 Maximum Clock In Duration hours 10 Copy 7 days starting from 1 29 2006 to the period starting from 2 26 2006 Head Attendants Elaine Remove To Add Head Attendant select from the list and click Add Crystal Smith Figure 21c Grace Period Set the grave period in minutes to all allow employees a window of time after their scheduled shift end time to clock out For example if the grace period is set for 30 minutes employees are allowed to clock out up to 30 minutes after their scheduled time if they do not clock out within the grace period the system will automatically clock them out at their scheduled time Maximum Clock In Duration Setting the maximum clock in duration is valuable for unscheduled attendants and technicians that forget to clock out This feature will automatically clock out employees once they reach the maximum clock in duration The Copy function is a time saving feature that allows you to copy a duration of the schedule and paste a copy into future days This is valuable if the schedule does not change often from week to week and eliminates the need to have to key in the same schedule each week Simply key in the number of days to copy the date of the day you wish to start the copy then the date you wish to paste the copied days star
34. hat days schedule Figure 21d Enter a start and end time for a specific shift select an attendant from the list and click ADD It is also possible to edit and delete shifts from the screen 46 Attendant Schedule Back to Menu January February 2006 March Print 2 30 M 1 2 3 4 00 2 00P Crystal Smith 6 004 12 00P Elaine 6 00A 12 00P Crystal amp 00A 1200P Elaine 6 004 12 00P Elaine 6 004 12 0P Elaine 6004 12 00P Val 2 00P 11 59P Karen 12 00P 6 00P Val Smith 12 00P 6 00P Val 12 00P 00P Crystal 12 00P 8 00P Val 12 00F 6 00P Karen amp 00P 11 59P Karen 12 00P 6 00P Elaine amp 00P 11 59P Crystal Smith amp 00F 9 00F Elaine 00P 11 00P twanette amp 00P 11 59P Karen Smith 8 00P 11 59P Karen 9 00P 11 59P Karen 5 6 1 8 9 10 1 00A 12 00P Crystal 6 00A 12 00F Val 8 00A 12 00P Crystal 6 00A 12 00P Elaine 8 00 12 00P Elaine 8 00A 12 00P Elaine 00A 12 00P Crystal Smith 12 00P 6 00P Elaine Smith 12 00P 8 00P Val 12 00P 8 00P Crystal 12 00P 8 00P Crystal 12 00P 8 00P Karen 8 00P 11 59P Karen 12 00P 8 00P Elaine 6 00P 11 59P Crystal Smith Smith 12 00P 11 59P Karen 00P 11 59P Elaine 6 00P 11 59P Val Smith 8 00P 11 59P Elaine 6 00P 11 59P Karen 12 13 14 15 16 7 8 00A 12 00P Crystal 6 00A 12 00F Val 004 12 00P Crystal amp 00A 12 00P Elaine 8 004 12 00P Elaine 8 004 12 00P Elaine 004 12 00P Elaine Smith 1200P 6 00P Elaine Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 6 00P Val 12 00P 8 00P Karen 12 00P 8
35. he reader to see your information Otherwise the machine gets ready for the next customer 27 Chapter Managers Welome to LaunaryCand M Managers in a LaundryCard store have the most functions and tools availabe Terminology This manual refers to terms that may be unfamiliar to you These terms ate listed and described below LaundryCard s are the plastic charge cards used in this Laundromat in place of coins Customets can start equipment and buy products or services in this store with these cards Technician s Cards are used to check the status of equipment to temporarily disable equipment for service and to restore equipment to service after it s been repaired Configuration Cards are also similar in appearance to LaundryCard s but are used during installation and troubleshooting Attendant cards are distributed only through the management They are used as a time card to statt a machine for a customer rather than giving a cash refund and to take a machine out of service until it can be repaired Collector Cards ate distributed only through the management They are used to collect money and produce collection reports Manager Cards provide access to all the employee functions plus a vast array of management reports and management screens Card readers are the devices that read LaundryCard Ms They are installed on equipment throughout the store They may also be on access doors The card readers ha
36. i X Changer 1001 8 00 7 7 01 5 33 58 PM Dion Marcionetti X Changer 1001 201 00 7 8 01 5 59 06 PM Dion X Changer 1001 164 00 7 11 01 5 55 03 PM Dion X Changer 1001 275 00 7 13 01 4 04 01 PM Dion X Changer 1001 206 00 7 4 01 3 23 09 PM Dion Marcionetti X Changer 1001 96 00 7 15 01 4 19 28 PM Dion Marcionetti X Changer 1001 235 00 7 5 01 4 09 32 PM Dion Marcionetti X Changer 1002 12 00 717101 5 33 44 PM Dion Marcionetti X Changer 1002 441 00 7 8 01 5 58 53 PM Dion X Changer 1002 280 00 7 11 01 5 54 29 PM Dion X Changer 1002 264 00 7 13 01 4 03 40 PM Dion X Changer 1002 154 00 7 14 01 3 22 53 PM Dion Marcionetti X Changer 1002 288 00 7 5 01 4 19 15 PM Dion Marcionetti X Changer 1002 420 00 E Figure 25 e Starts Report The starts report is similar to the totals report differing only in that this report shows only the number of times each machine has been started not the total value a machine has earned F Show Details for each Machine End Period Date 7 16 01 11 3840 AM h Repon Express Wash 1 39 41 S Greenbay Rd Machine Starts ER Last Equipment Type Today WT Month Toploaders 6 81 397 0 1 30 Pounders 5 50 200 0 200 Express Washers 0 0 4 0 4 40 Pounders 1 39 116 0 116 75 Pounders 0 10 7 0 4 Stack Dryers a m 1721 o va Soap Vendor 5 5 103 o 163 Total for All Machines 36 551 249 n 2349 Figure 26 50 Service History Report The Service History report is used to show all
37. ing the store information is done during the install process but there are other important features to edit Choose the GENERAL INFO option from the managers main menu to see this screen Figure 19 Express Wash 2 Express Wash LLC 1724 Jefferson Jobet IL 1FREE DRY per Frontload Wash o get bonus insert 20 or more O getbonus insert 20 or more _ FREE DRY per Frontioad Wash 9 get bonus insert 20 or more A 8 Figure 9 21 After the store information enter the new card deposit the amount that is held as a deposit when a customer first gets a Laundry Card The manager chooses whether this deposit will be refundable if the customer no longer wants a card Enter the bonus percent amount This is an extra feature of bonuses As the manager you can decide how much of the bonus is applied to each transaction If the amount is set to 50 then only 50 of the vend amount is deducted from the bonus and the rest must come from the value the customer has added to the card This prevents a customer from putting 20 on a card for instance using the 2 balance immediately and then asking the attendant to refund the original 20 Using the system messages is a valuable way to communicate with the customers and let them know what bonus programs are available This scrolling message appears on the Welcome screen when the screen is idle A message editor accessed through the Manager s main menu GENERAL INFO option lets
38. l Result Approved User Batch Number Ticket Amount Detaited Transaction Report loft 18 Jan 06 12 00 AM Figure 39 Credit Card Transaction Report This report will give you a detail of transactions between a specified date range The report details which X Changer generated the sale as well as a customers laundry card that performed the transaction This report is especially helpful when trying to find a customer by their credit card number Figure 40 59 Credit Card Transacti 20050914 Download Express Wash 2 1724 Jefferson Joliet IL Transactions between 2 13 2006 00 00 and 2 20 2006 5 09 11 AM Refresh Date Time Laundry Card amp 2 18 2006 6 14 16 AM 004000031385 1001 15 00 xxxxxxxxxxxx1590 2 18 2006 9 15 02 AM 004000037268 1001 10 00 xxxxxxxxxxxx7471 2 18 2006 9 36 22 AM 004000032823 1002 30 00 xxxxxxxxxxxx8847 2 18 2006 1 39 58 PM 004000030718 1001 20 00 xxxxxxxxxxxx7046 2 18 2006 5 31 41 PM 004000034582 1002 20 00 xxxxxxxxxxxx0783 2 18 2006 10 13 04 PM 004000037315 1002 20 00 xxxxxxxxxxxx8236 2 19 2006 6 14 17 AM 004000034297 1001 20 00 xxxxxxxxxxxx9656 2 19 2006 10 28 10 AM 004000036104 1002 20 00 xxxxxxxxxxxx9063 2 19 2006 6 10 51 PM 004000031143 1002 20 00 xxxxxxxxxxxx9086 2 19 2006 7 31 58 PM 004000038579 1002 20 00 xxxxxxxxxxxx1016 2 19 2006 8 03 41 PM 004000037294 1001 10 00 xxxxxxxxxxxx5018 Totals for 1001 75 00 Totals for 1002 130 00
39. le E e tet eret Bevis 42 Credit Card Merchant Number 42 Promotions cutis id Hea od Grae fad e a DEA re n e ec eee d haces 42 Wash to Wi is ce tends esc tete ee a b NO UAI HO Bidder e i kd AER RN cai 43 Clear All Transaction hi D Pea d ee ER ETE aid 44 Editing employee hours ah eene tt BI Tee en angue 44 Attendant Duties Schedule a anita da a e RR e EE e E 45 Pending Attendant Dulcinea 2 eit e des 45 Attendant Work Schedule t t re ee t e eee e vs ERR E D eee 46 Activate Cards a een e pita 5 0 50 a itn nao es ERR EINE aces 48 Generating g D 48 Totals 10 1 y oet e hne e eg me AI am emu RU e aue 48 Employees Hours 12 1 9 nee eerte t rr HR e ete EUR ERE IEEE 49 Collection Report 2 oot a pee mo 49 jrigratigu uL 50 Service History Report onere peo etri iie foe esti eese rere nere td 51 Bonus Totals Report 2 eee ea etie etam p coiere dd 51 Average Totals RepoEt 5 oo ee emet nietos ret le tegens 52 Totals History Report oo pen tree dual ASUS RU Aa 52 Starts History Report oom a e pen te ei eset ehem ected aa 53 Bonus History Report oon tee pen fet Seal UE tU pet Soraia epe Soon 54 Weekly Totals ne et ro rea a e REO S E ON 55 Average 6 onoaieiieos iaiaioamsonas 55 Employee Usa ges 56 Monthly Reports 5 rmt o OP a E erret ote pea der 56 Machine Activity ince re RR OR Odor red COD ER REOR S 57 Credit Card Detail Report 4 to e
40. mportant for the manager s records and are also effective towards tracking the stores financial progress Saved Totals Reports Microsoft Internet Explorer Ele Edt yew Favortes Icos Qd er utes Gedo 3 23 49 5 Address reto ij192 168 1 101 eci 0945007065 rahate we 50604 Available Reports Totals20040430 csv Totals20040430 htm Totals200405 3 htm Totals20040630 czv Tetals20040630 htm Totals20040731 csv Totale20040731 htm E ore O riem Figure 6 Machine Activity The Machine Activity report allows the manager to view the activity of a single machine within a manager appointed date range The manager can specify which machine to investigate by inputting the machine number next to Machine ID Once the machine ID is entered along with the date range the manager can see which card accessed the machine in question along with the card type and the date Machine activity is useful for investigating claims made by customers as well as determining who may have left a machine full Machine Activity is especially effective if the manager registers customer cards 57 Tp Machine Activity Microsoft Internet Explorer De Cdt Yew Partes Tos eb dead 2903 A o um id dm 2308 ts 20030821 al Es y ae Repont ED Good Laundry 1234 eee St Yourtown Machine ID Activity between EN 16 2004 00 00 end 875 20042 18 04PM Ords Found
41. ng NOTE this has no effect on the machine only on the timer on the card reader To merge cards insert your card and select the MERGE option from the main menu Then remove your card and insert the first customer card into the card reader At the prompt remove the first card and insert the second card This second card will receive the balance taken from the first card Select CONFIRM to complete the transaction Give the first card to management and return the second card to the customer Transferring balances like this is helpful if customers end up with two catds To view customer card activity insert yout card and select CARD ACTIVITY option on the main menu Then remove your card and insert the customer s card The screen will show the most recent card activity at the top of the list Time date machine number transaction amount and account balance ate all available through this screen Figure 4 Express Wash I 39 41 S Greenbay Rd Activity for Card 003000004329 ER All transactions between 57 01 00 and PAED 113341 AM Retresh Figure 4 To check messages the Attendant may click on the CHECK MESSAGES button The Attendant may wish to do this if a red bar appears on the X Changer screen This function will show a general overview of what is causing the red bar This function is an invaluable tool in the unlikely event of a red bar appearance It is important to always monitor the system for the presence of a Red Bar if one
42. ng the Pending Attendant Duties screen from the Managers menu The pending attendant duties screen shows the activities that have been scheduled for that day You can edit any of these tasks from here as well as set a one time task one time tasks that are entered here appear immediately at the designated time and do not require 24 hours to display Figure 21b Attendant Scheduled Duties E ERN RE ETA EE ERUNT ev gt gt gt m s fosoa fix E 45 Attendant Scheduled Duties today Back to Menu Task 1D Figure 21b Delete 1035 Stainless washers soap dish 2 20 2006 6 00 00 AM 2 20 2006 9 59 59 AM Edit Delete 1040 Stainles washer wipe down tops fronts 2 20 2006 6 00 00 AM 2 20 2006 8 59 59 AM Edit Delete 1032 Sweep spot wash floors 2 20 2006 6 00 00 AM 2 20 2006 9 59 59 AM Edit Delete 1046 Clean front window glass 2 20 2006 6 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1061 Top Load washers inside and outside 2 20 2006 6 00 00 AM 2 20 2006 9 59 59 AM Edit Delete 1058 Exchangers clean screens 2 20 2006 6 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1066 Tables amp chairs wash 2 20 2006 6 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1069 Clean office microwave fridge 2 20 2006 6 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1072 Bathroom cleaning 2 20 2006 6 00 00 AM 2 20 2006 11 59 59 AM Edit Delete 1073 Call
43. ng the task on time If the task is not completed within the posted time frame the task will be removed from the screen and a report is generated showing the attendants that were on the clock at the time the task was NOT completed Once all of the tasks have been removed from the screen the Blue bar at the top of the screen will disappear Attendant Work Schedule can be selected to view the current and future wotk schedule as set by either the Head Attendant or the manager Attendant Schedule Back to Mona January February 2006 March Print 29 30 EJ 1 2 3 4 004 2 00P Crystal Smith 00A 12 00P Elaine 8 004 12 00P Crystal 00A 12 00P Elaine amp 00A 1200P Elaine amp 00A 200PElsine 6004 1200P Val 3 00P 11 59P Karen 12 00P 6 00P Val Smith 12 00P 6 00P Val 12 00P 6 00P Crystal 12 00P 6 00P Val 12 00P 6 00P Karen 6 00P 11 59P Karen 12 00P 8 00P Elaine 00P 11 59P Crystal Smith 6 00P 9 00P Elsine 8 00P 11 00P twanette 00P 11 59P Karen Smith E 00P 11 59P Keren 9 00P 11 59P Karen 5 6 1 8 3 10 11 E00A 12 00P Crystal 6 004 12 00P Val 6 00A 12 00P Cristal amp 00A Z00P Elaine 0041200P Elaine amp 00A 1200PElsine 600A 1200P Crystal 12 00P 8 00P Elaine Smith 12 00P 6 00P Val 12 00P 8 00P Crystal 12 00P 8 00P Crystal ith 12 00P 6 00P Karen 6 00P 11 59P Karen 12 00P 6 00P Elaine 6 00P 11 59P Crystal Smith Smith 12 00P 11 59P Karen 00P 11 59P Elaine 8 00P 11 59P Val Smith E00P 11 59P Elaine 6 00P 11 59P Karen 2 14
44. o increase traffic at that time 36 There are two 2 special price schedules that can be set for each type of equipment and for each day of the week Enter the start and stop times and the special price During these times the system overrides the normal price entered at the top of this screen You may also clear all of the pricing schemes by clicking on the clear button Select SAVE when finished with all changes Machine Info is available though the Equipment Setup option on the mangers main menu from here you can review the current status of all of the equipment in the store as well as access the individual service history of that machine The Model Serial and Date in Service information are also viewable here if this information has been entered in IT IS NOT AUTOMATICALLY ENTERED You may enter this info through the Additional Machine Info Screen The vend amount column shows the total vend amount each machine has accumulated since it was put into setvice Figure 15b Figure 15b 37 The Dispense Cards Function is used to create any type of card and dispense it from the X Changer Emo www 0 00 m C ow MEX UE EN BE Jia aca E Figure 16 Simply enter the value you wish to have added to the new card if any enter a deposit value if any and select the language Then select which type of card to be dispensed The system will dispense the appropriate type of card This function can also be perform
45. o get a new card or add value to a catd 8 The card dispenser above the bill acceptor gives you a new catd 9 The card reader below the monitor put your card here to check its value or if you want f The credit card reader either mounted directly to the right of the bill acceptor or integrated into the bill acceptor Optional may not be available at all locations The credit card reader will allow you to scan your credit card and transfer value from your credit card to your laundry card Overview of Technician Functions Below is a list of the functions that you might use Get a new Technician s Card Check In Mark the time you arrived to service a store Check Out Mark the time you departed the store Check the status of all the equipment in the store e Check the last card that started a machine Review the Model and Serial number of a machine Disable a card reader make it so a customer cannot use the machine Enable a card reader in other words bring a repaired machine back into service Record the solution that repaired the out of service machine Start a machine Reset the display timer on a card reader Detail of Technician Functions Issuing a Technician s card is done by the store manager who may also either add value to your card directly or reimburse you for money you add to your card Note an attendant typically disables a card reader when the machine breaks and then the
46. o save time Shortcuts amp Hints A few shortcuts help you use the LaundryCard system easily These steps will come naturally as you become familiar with the system Download Links On many of the report screens you will find a Download link located in the upper right hand corner of the screen This link f available allows you to download the information on the screen you your remote computer in a csv format This can usually be opened with any spreadsheet program like Microsoft Excel or Access 61 Frequently Asked Questions What if a card is lost Invalidate the card immediately so it won t be used by anyone else put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in the reader to see your information Otherwise the machine gets ready for the next customer Troubleshooting Troubleshooting and technical articles are available on the secured support channel of our website www laundrycard com Username s and Passwords can be obtained from CCI technical support Here you will find the latest troubleshooting information 62
47. of the service activity for all of the machines in the store Enter a desired date range and then click on Refresh to see the activity Express Wash I 39 41 S Greenday Rd En Service RES Status changed between 01 01 00 and n TAM Ratresh A TOR 1 Chris Marone 0030 11351 PM 0 nre 003 19 01 64443 12 Disable Other Disabitty David Daens TelePro 002000000829 Not Filing Isabel Mozo 003000004012 Not Filing Isabel Mozo 003000004012 Disable Not Filing Isabel Mozo 003000004012 Dion Marci nesa 003000004111 Not Filing Dion Maecionett 003000004111 Dion Marcionett 003000004111 Comm Error Dion Marcioneth 003000004111 n 7701 T OK 00300000000 oK 003000000001 11 44 42 AM 2 7701 sable Comm Erro 003000000001 115046 4 PES VRAC x x Figure 27 Bonus Totals Report The Bonus Totals report shows the bonus activity for the store The bonus information is shown for both the X Changers and the machines in the store The dollar amounts in this report ate reflected as year to date month to date week to date last month and today s bonus amounts Total bonus amounts ate also shown for both the X Changers and the machines The Bonus Totals report allows the manager to see where and how bonuses ate being distributed throughout the store 51 b Totals Bonus Microsalt Internet Explorer Be ER yew favores Joos Hep Hek gt OA A 090 45 Greda J y 2 8 ATR Address i hetp J 192 168 1 101 eei Dafa al
48. on ber ap 90 ES y m Ay Repare Good Laundry 1234 Anywhere St Yourtown End Date 0 6 2004 2 14 50 PM Last Month X Changer 1 432 00 X Changer 2 65 00 24 00 16 00 Total for X Changers 139 00 Equipment Type Today WID MID Double Loader 7 00 Tnple Loader 76 00 45 50 0 00 0 00 Total for All Machines 120 50 Credit Balance 10 50 Figure 28 e Average Totals Report The Average Totals report displays the average dollar amount used on the vatious types of machines in a location along with a store total The average is based on a date range the manager inputs in the area next to Transactions between This is an effective tool for finding the busy machines in the store which could be used for applying incentives for customers or for monitoring machine wear due to heavy usage Be EM gem rte look te 8 gt DI Pb Ah Gros 999 GD ab 8 4 OR Address e Mtp 192 168 1 101 00_QMiwer age Totals asp Cada vo TAB pss Good Laundry 1234 Anywhere St Yourtown Transactions between 7 2004 and F Show POS items Average per Day Double Loader 0 00 Triple Loader 0 39 Super Loader 0 00 Dryor 0 00 Door 0 00 Store Total 0 39 X Changer 0 60 tome ima E Figure 29 e Totals History Report The Totals History report is a robust function that allows the manager to view the transaction totals of the store The Totals
49. ping your credit card entering a value to transfer and processing the transaction A receipt may be available from a remote printer in the store see the store attendant for the location of the receipt printer Shortcuts amp Hints As you use the card it will get easier and easier to do it quickly You only have to pick the language once after that all instructions will be in the right language As you become more familiar with using the system it is not necessary to touch the screen to add value or check the balance of your card simply insert your card at any time and the system will respond and display your catd balance and allow you to add value Frequently Asked Questions put in 5 when got my card but my balance is only 4 40 Why In some stores a deposit is required to get a new card This small deposit keeps customers from throwing away their cards If there is a 60 deposit for example it will be taken when you get your card This deposit is only taken ONCE not every time you add money Many stores will give you your deposit back if you turn in the card to the attendant put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in the reader to see your information Otherwise the machine gets ready fot the next customet Chapter Technicians Wekome to LaundryCard M This system should make your time here more productive Terminology This manual may refer to
50. port The Starts History report shows the month to date week to date and today s starts history The report is shown based on types of machines The ending date for the report may be changed by the manager next to End Period Date The Starts History is effective towards viewing frequently used machines in the store 53 b Starts Hist Microsoft Internet Explorer B Edt Yew Favortes Too 6 0 2 A As gt 865 d d SR AOR Address hito 1 192 160 1 101 cd OMR Rep asp CardNumbered Stars Good Laundry 1234 Anywhere St Yourtown End Period Dato 0 5 2004 15 66 PM Double Loader Triple Loader Super Loader Total for All Machines Figure 31 Bonus History Report The bonus History report is similar to the Bonus Totals report only more focused on the general history of bonuses in the store The Bonus Histoty report allows the manager to view the month to date week to date and current history in a customizable manner Credit refers to the float of current bonuses issued The ending date for the report may be changed by the manager next to End Period Date The Bonus History report offers the manager a view of how a bonus program is progressing within the store It tells the manager how frequently bonuses are being used which is necessaty towards determining the progress of an implemented bonus program a st soso ee De Est yew Favotes Ios t QUO Quee rene Que Y 338 308
51. rom the main menu See Chapter 4 for more information on how to use the collector functions To reboot the X Changer select SHUTDOWN from the main menu The manager is given the option to reboot the machine being used by selecting Reboot this machine The manager may also reboot both machines by selecting Reboot both machine If the machine that the manager is using is the primary a k a master machine and the manager wants the other machine to be in primary mode instead the manager may select Fail over to Backup S Figure 0 To view and edit cards select MANAGER from the menu and then select CARDS from the Manager s menu Figure 11 31 Hello Manager Equip Setup Figure 11 This reveals a list of card numbers sorted by type Figure 12 a Card Overview Microsoft Internet Explorer Ele Edit view Favorites Tools Help Heak gt OA A Qsearch 45 de F Dr 3 N E 0 Address E hetp 192 168 1 101feci_OjMCard_Overview asprcardNumber 99 Links po b IT Bist Card Num User Name Expenditure Balance Bonus Deposit Sr Potes 0m0 ome fom om 99 mee 00 00 oo 000 044000010005 om om om oo 32 The manager may also see listed all of the active Laundry Cards by checking the box next to Show Laundry cards and clicking on Refresh By clicking on Printer Friendly the manager is given a screen with all data from the
52. ryCard system eese eene ene nennen nre 26 SPOS LIME ssa cise sibs v te ERN A ce m d ERR FE Rad AREE ERE REEL ada 27 Frequently Asked Ones HOn ia bes dtp 27 8 Jr co sudo tada 28 Orermov of Manager POT ss 2 2 E fet re apa tee hese hie indi de re dra deter 29 Detail of Manager Punehongz a ie deer aided i det eee ptt ipe ica iret eb eiut deeds 30 The Manager Man 1 1 31 To access the technician functions TRO enne Ea TAS LT TER enne 31 7 0466685 attendant functiOris ie tee ri aee pe RET RR HER C tere FIERE 31 T access the collector TUnCtiOnS entrer repe teer AA pe en a 31 To reboot the X Changer eee eno ma fasso HERR RE HUE OE ee emeret 31 To view and edit Cards e teo epe ri Ca p eet pedes 31 To configure your equipment nennen nenne a a teen nena trennen trennen REE enne nnenne 35 Machine Info 37 Additional Machine Info etcetera tee etd eer erbe edet d dee e rd eren 37 The Dispense Cards Function 38 The Assign Cards Function 2 ener teda enr ile 38 Bonus 7 39 Other bonus programs you can implement sese ee eee ee eee eee eee enne ener nennen enne 40 Changing system messages rece enne VAE EEE tnee trennen innen enne i 40 Settine th System Time 2 nnd e e n UD eta m e ei e a y d n e ete a 40 Editing the store mformation 41 System MESSAGES xi ste dg ene AIR dna das ge e Ed eet Saga d
53. s field is set to 30 then customers will earn 30 points for every dollar spent on qualifying equipment If a machine costs 2 00 then the customer will earn 60 wash points for using that machine Conversion Points Value This filed designates the goal the customer must achieve in order to be rewarded It also designates the amount of the reward If the field is set to 300 then the customer must earn 300 points in order to be rewarded In this same example the reward is determined by taking the 300 points and converting it back to dollars at the same rate it was accumulated 1 point 0 01 In this example the customers attaining their goal would be rewarded with 3 00 in free wash credit The easiest way to understand the Wash to Win program is to consider the accumulation rate as the discount you wish to reward your loyal customers Setting this field to 30 essentially gives your customers a 30 discount for achieving the goal The conversion points value sets how loyal a customer has to be in order to receive the discount It s advised that in order to set these fields correctly that you evaluate how much your customers spend an average in a week and set the goal to reward them for 3 to 4 weeks of loyal patronage Clear All Transaction is a function that allows the manager to zero out information in the X Changer system This function was added as a convenience for the manager in case the store changes ownership This
54. splay timer on a card reader re insert your card while the machine is running This lets you service the machine immediately Only a technician s card stops the timer Note This process only works if you the technician started the machine Otherwise you must go to the X Changer to stop a machine s timer see next paragraph To reset the timer from the X Changer insert your catd and select the machine Change its status from in use to Machine Okay Then touch DONE to exit the screen Note however that if you want to record a reason why you are re starting the timer first disable the machine with the appropriate code and then return its status to Okay The Store Status screen is a technical analysis of the store s X Changer system This function is primarily used by Card Concepts representatives to supplement technical support To Check Out insert yout card and select the Check Out option from the bottom of the screen Note Your name and card number will be recorded for each transaction or change made Shortcuts amp Hints e Changing the status of a card reader may take anywhere from 20 to 60 seconds depending on the number of machines in a store If the X Changer grid shows the status differently than the card reader just wait a few moments till the card reader is updated by the system 13 e Selecting options 3 or 11 from the machine status screen will put the card reader into a special Off Line mode and the
55. ste eo mme ios 58 Credit Card Transaction Report mre peter n eeepc 59 Attendant Duties Report o no meinen P roles 60 Multi Vend Analysis Report cool 61 Download Tables 61 0 61 Dreguenty Asked QUESTO a 15 nescit stt Seda qu dos tete ucts tu ERR ERU NOR DE Sao sussa 62 Chapter LaundryCard T A S Totally Automated Store Laundry and M TAS is the fast Totali Automated Store system designed specifically to automate Laundromats X elcome to LaundryCard This system has been designed for Laundromat customers service technicians attendants collectors and managers The results of this design are a smooth installation and easy implementation This guide will help you your customers and your employees understand the LaundryCard System As with many new technologies the best way to become a savvy user is to study the guides and manuals so good luck and enjoy LaundryCard TAS This manual was organized so that it can be separated and given to each member of a Laundromat staff There are five different user types Laundry Customers Technicians Attendants Collectors and Managers Each chapter is dedicated to a specific user of the LaundryCard system and details how that user performs functions within the system Some topics may repeat from chapter to chapter so that users who do not get a full copy of this manual will be able to understand the concepts in their respective chapters
56. t percentage between O and 100 for that user If a card is given 100 discount then it will start any machine for free if that machine accepts discounts Customer cards default to 0 discount e Free Dries This is a hidden account that stores the number of Free Dry starts that the user has earned If a free dry is not offered by the store done through the equipment type setup then users do not accumulate free dry time e PIN All user types except customers may have a Personal Identification Number assigned This PIN is then required for access to that user s functions e Name Information Enter your employees names and address information and attach it to their card numbers You may also enter customers name and address information If you do then you can search for card by name as well as card number You can also use this information for mailings e Date Issued This is the date and time this card was dispensed and issued to the user e Deposit This is the amount the system took from the customer when a new card was issued This amount can be different on each card depending on how you have set your deposit price over time If a catd is merged with another card the deposit amount is also merged e Balance This is the amount of value remaining on the user s card e Bonus If you award bonus money to users this is where the amount of bonus is stored e Expenditure This is the total amount this
57. terms that are unfamiliar to you These terms are listed and described below LaundryCard s are the plastic charge cards used in this Laundromat in place of coins Customers can start equipment and buy products in this store with these cards Technician s Cards look like customer LaundryCard s but they also show you which machines are out of service and why Once you have repaired a machine you tell the system that the machine is again ready for use The manager can also put value on your card so that you can use it to start machines Diagnostic Cards are also similar in appearance to LaundryCard s but are used during installation and troubleshooting Card readers are the devices that read your LaundryCard The card reader acts as an electronic coin drop designed with a pulse relay that simulates the native pulse from a coin drop Card readers are installed on equipment throughout the store You may also see card readers on doors The card readers have a display that tells you your account balance and the price of the specific machine The display also acts as a timer to let you know how much time is left on a machine before it is available again X Changer is the machine that lets you get a new LaundryCard add value to it or check its balance It has four parts 6 The TV screen monitor touch this to choose what you want to do Ta The bill acceptor to the right of the monitor this is where you put in bills t
58. the card so it won t be used by anyone else put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in the reader to see your information Otherwise the machine gets ready for the next customer 24 Chapter Collectors Welome to LaundryCard M Collars carry a large responsibility in the Laundromat LamaryCardM has been designed to make collecting fast easy reliable and secure Terminology LaundryCard s are the plastic charge cards that are used in this Laundromat in place of quarters They can be used to start equipment and buy products and services throughout the store Primarily Laundromat customers use these cards Collector Cards ate similar in appearance to LaundryCard s but have a very specific function they are used for collecting money and producing collection reports X Changer is a device that can dispense a LaundryCard M check on its value or add value to it It has four parts 1 The monitor s touch screen lets you control the machine Onscreen instructions help you do this 2 The bill acceptor to the right of the monitor accepts your currency to get a new card or add value to a catd 3 The card dispenser mounted above the bill acceptor gives you a new card 4 The catd reader below the monitor lets you add value or check the balance on your catd 25 Details of Collector Functions How to collect from your LaundryCard syst
59. ting point It s possible to give the schedule responsibility to a Head Attendant At the bottom of the screen you can add and remove attendant who have this responsibility Head Attendants can enter modify work schedules only if the store is equipped with a POS station 47 Attendant Schedule for 2 20 2006 Backto Schedule Delete 8 06 00 00 12 00 00 EDITH E Delete 259 12 00 00 18 00 00 eddie m 4 Delete 0 18 00 00 23 59 00 ALEX ALEX J m 2 Figure 21d Work schedules do lock attendants from clocking in or out but rather assist in limiting unnecessary overtime If an attendant is scheduled to work within the system and is scheduled until 6 00pm the system will automatically clock that Attendant out at 6 00pm if he or she forgets to clock out Activate Cards is used when the owner receives a new batch of cards This function is implemented for the owner s security to prohibit fraudulent cards All the owner needs to do is select ACTIVATE CARDS remove the Manager Card when prompted and swipe the Activation Card that is provided to the owner with the new batch of cards Note Cards will not function without activation Generating reports is a key tool used in making important business decisions Select REPORTS from the manager s main menu to see this menu Figure The reports can be viewed on the screen or printed using the CTRL P keys on the ke
60. ue to it or check its balance It has four parts 1 The TV screen monitor touch this to choose what you want to do 2 The bill acceptor to the right of the monitor this is where you put in bills to get a new card or add value to a card 3 The card dispenser above the bill acceptor gives you a new catd 4 The card reader below the monitor put your card here to check its value or if you want 2 The credit card reader either mounted directly to the right of the bill acceptor or integrated into the bill acceptor Optional may not be available at all locations The credit card reader will allow you to scan your credit card and transfer value from your credit card to your laundry card Overview of Customer Functions These ate the things you can do with your LaundryCardTM Get a new card Start a machine Add money to the card Check the balance on your card Detail of Customer Functions Details of Customer Functions To get a new card At the X Changer touch ENGLISH or SPANISH on the screen to pick which language to use Insert paper money follow the big arrow After each bill the screen shows how much money is on your card Also if you add a lot of money 10 or 20 you might get a bonus Touch FINISHED and your new card will come out In some locations it may be possible to use your credit card to purchase a new card If this feature 1s available then you will see an option on the screen that
61. ustomizable date range The catd number is listed on the left of the screen followed by the customers name if collected the numbers of visits the customer has made within the date range and the average sum used per visit Average usage can be a powerful tool for loyalty rewards and marketing at the location If a customer uses the store frequently a manager may wish offer a discount to the customer If a customer has only come in once in 6 months the manager may wish to send a letter with a discount to this customer to encourage further visits 55 5 0 4 5 9 ODS Quem Seer medo 2 Address 6 hetp 192 168 1 101 fcc OpMCustomertisagee art Good Laundry 1234 Anywhere St Yourtown Transactions between 7 6 2004 end RW E Number Average per Card Number Customer Name of visits Visit 1 Total for the period 12 00 044000010001 1 12 00 Figure 34 Employee Usage Employee usage is easily accessible by the manager using the Employee Usage report This function allows the manager to see a date range sensitive list of employee s card usage The accounts are shown in month to date week to date and today s transactions A manager is able to see which machines including vending the employees at the store are using and when they were used Tj imployee Usage Report Microsoft Internet Explorer Elo ER yow frie Iob Help E ra QUO diem Groce Qua YI JOR Mr
62. ve a display that tells the customers their account balance and the price of the specific machine The display also acts as a timer to let you know how much time is left on a machine before it is available again X Changer is the machine that lets you get a new LaundryCard add value to it or check its balance It has four parts 28 14 15 16 17 18 The TV screen monitor touch this to choose what you want to do The bill acceptor to the right of the monitor this is where you put in bills to get a new card or add value to a card The card dispenser above the bill acceptor gives you a new card The card reader below the monitor put your card here to check its value or if you want The credit card reader either mounted directly to the right of the bill acceptor or integrated into the bill acceptor Optional may not be available at all locations The credit card reader will allow you to scan your credit card and transfer value from your credit card to your laundry card Overview of Manager Functions Managers are the top level user of the LaundryCard system They have access to all of the functions of customers and other employees plus other key procedures for managing the store Any attendant functions Any technician functions Any collector functions View amp edit cards Create employee cards Change vend prices Dispense Cards Assign Cards Set up bonus programs Change system messag
63. ximize store usage Most of these bonus programs can operate independently or in conjunction with each other Bill Values From the manager s Main Menu select BONUS This screen Figure allows you to reward customers for adding more money to their cards at one time For example on the screen below no bonus is given for 1 or 5 their values are entered at face value However if a customer adds 10 she is given a bonus of 1 for a total of 11 in value on the catd Figure 18 39 To complete this screen enter a value for each denomination of bills If you enter a value greater than the face value 22 for a 20 dollar bill for instance you are giving the bonus to the customer with 2 There is also a checkbox after the value of each denomination labeled Accumulate w Smaller Bills If you mark this checkbox the customer receives the bonus no matter how the value is added either with 20 1 bills or with one 20 bill If you leave the checkbox unmarked he sust put in a 20 bill to receive the bonus Regardless if Accumulate w Smaller Bills is checked or not money must be added within the same transaction in order to receive the bonus Once the customer removes his her card that transaction is over If you are excepting credit cards you may select if customers are able to earn bonus dollars when they add value to their card with credit cards Check the appropriate box next to the dollar amount you wish to have
64. yboard They can be viewed not only at the stote but also from your off site computet COME U L me m m Prem e Figure 22 e Totals Report Shows real time sales information sorted by type of machine The report can also be expanded to show the detail of any individual machine Click on the checkbox in the upper left hand corner and then select REFRESH REPORTS 48 F Show Details for each Machine End Period Date 7 16 01 11 36 42 AM Express Wash I 39 41 S Greenbay Rd Totals Last Equipment Type Today WTD MTD 2 y Month X Changer 1001 2000 28900 1220 mo X Changer 1002 2300 507 00 2 06800 000 Total for X Changer 4300 796 00 3 790 00 0 00 Toploaders 894 1122 54092 000 30 Pounders 495 166 92 sanm 0 00 Express Washers 000 0 00 1538 0 00 40 Pounders 4129 133 4073 000 75 Pounders 000 33 VER 0 00 Stack Dryers 3 8 000 Soap Vendor 325 34 45 118 95 som 77 Total for All Machines 3 6 570 50 2 410 20 0 00 Credit Balance 905 175 971 72 000 Number of cards sold 3 50 35 0 Figure 23 5122200 2 058 00 3 790 00 540 92 823 02 1538 450 73 205 32 ss 11895 2 410 20 871 72 Retesh Repon e Employees Hours Report The manager enters any start and end date and the report shows houts with a subtotal for each employee and a grand total for the pay period Stan Period Date 7 11 01 11 3555 AM Express Wash I 39 41
65. you enter any message up to a 50 characters per line and update it as often as you like Credit Card Merchant Detail information is entered at the bottom of the screen Normally this information is only updated during initial setup There are options to set a Minimum and Maximum credit card transaction allowed Customers will not be permitted to enter in credit card values outside of these parameters Ihese extra fields are only valid in stores where the Credit Card option has been purchased See you local reseller about upgrading your system to accept credit cards or visit www laundrycard com for more details Promotions for the X Changer system are easily accessed by selecting the Promotions button on the Manager screen Some promotions are optional enhancements Within the Promotions screen is listed the various promotions available to the store The optional FREE DRY ANALYSIS when accessed displays a report listing activities pertaining to the stores free dry promotions The report summarizes e Cards with free dry activities as well as how many cards with Free Dries earned e How many Free Dties are available for the cards listed e How many Free Dties have been earned by the cards listed e How many Free Dties have been used by the cards listed e Totals of paid dries in the store e Totals of paid washes 42 Z Loaylty Bonus Microsoft Internet Explorer Ele Edit view Favorites Tools Help Heak gt OA 2 Qsearch j
66. you may select to use a credit card Once this option is selected you will be prompted and guided through swiping your credit catd entering a value to transfer and processing the transaction A receipt may be available from a remote printer in the store see the store attendant for the location of the receipt printer To start a machine Put your card in the card reader on the machine and then take it out right away det Wad The machine starts The card reader shows you how much is left on your card and how long this machine will be busy Problems Is this machine disabled for repair See the attendant If the machine is been taken out of service it won t take any money from your card Is there enough money on your card to run the machine Add more money to the card and try again To check the balance on a card Insert your card into the X Changer and the correct balance appears Remove your card when you ate done To add value to a card put your card into the card reader on the X changer and the balance shows on the screen Leave your catd in while you do the other steps Add bills in and the new amount shows Touch FINISHED and remove your catd In some locations it may be possible to use your credit card to add value to your card If this feature 1s available then you will see an option on the screen that you may select to use a credit card Once this option is selected you will be prompted and guided through swi

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