"user manual"
Contents
1. Ex Creche Cnire deb Mirme Seen Seed Campera amat 7 Cups Leere uet Caen Work Phasa E Gparator Training Online Challsnqa Cauda a Tre Tak O mes O Ereda Bapes _1 Aeara Leader The Aftermarket Distribution List has several Interest Categories Check the Interest categories that you would like to receive occasional emails about Then fill out your contact information and save your changes Distance Learning The Distance Learning Area of the Hyster Aftermarket Training website includes links to web cast information and to Self Directed Online Training which will be discussed later in this module See Figure 39A Filename Internet Capabilities Version 2 doc 31 of 46 Figure 39A H STER AFTERMARKET TRAINING amp rhonls Toolbox Distance Learning Wel casts E Openabor Training inline Training Email Feedback Form Desanze Laarfeng Web Operar Trang Hyster Aftermarket Training Distance Learning STANCE fd EARNING Our Distance Learning goal is tn provide sereces that will deler an economi Productive and real time capability for dealers ef hue Online Training ui k THE Pohe i Eecoma at an Mhennakel peferona Wih Catta Far gaiis Tram of Oparalor Train cali 252 331 5707 HYSTER To access web ca2. Search Click on the Parts amp Service Publication link in the left menu bar A truck listing will load Figure 9a From here you will select a type of truck Filename Internet Capabilities Version 2 doc 14 of 46 Figure 9A HYSTER DIGITAL DEALER Home Top 10 Reasons Merchandise Catalog Industrial Track Parts and Service Publications bck the pecture oc ted to access that classes manuals Ripaa Class I Class I Charice 111 Class M W Epio Huber Tracks Meri biad Haad Trucks Gunean Tre rocks Puke Other Materials Ender tie Software Mascellanenas annals amd Supplies appraximatg part Ears Miedo numlrer you are searching for and Parts and press Search Service Manuals Warranty and Part Heturn nn CI and DWT Enach In this example below we will select Class Il Narrow Aisle Trucks You will be taken to page that requests for you to select a vehicle type Figure 10A Filename Internet Capabilities Version 2 doc 15 of 46 Figure 10A HYSTER DIGITAL DEALER Home Top 10 Reason Merrhandse Catalog m Selection fnam this ism Ester the approximate part yeu searching for and press Search sanch Make a selection from the drop down list In the example below we will select N25XMDR3 Figure 11A Figure 11A inani A page will load that contains all of the parts amp servi
3. Treck Rating Software Training Date amp Time Wednesday 3122 2003 1130 AM EST Division Application Engineering Presenter Fick Bum amp Kan roam Ergin Cot 4 parim nreala par zonrescice 20 960 miniis Ceol ol seb Cari pleaead ia aren iene Pur dee ab drhy ef do Sha sili ail ies miko pases Eo accuracy asi mats Ies gl a bei Heg dere pea gear vega the ager fer capacity arimuarar of mecs difiamrE aquipriant cond guurtican oof im being bis a disse primera d lio Mdend Ta Thig ders ce pansin asd pube pde wen Hals Harisa dd Apel bhim do Heg Ha FL albis dolendi Thari yal be a 7 pir minui ceris actiar chaga Unko Ragirier Jan or iaw Racording 2 10 2DQ T1 FarisaT sa iria cn h m iam Cart Contest bral Brana aiia Web Cast ID 50 RECORDING A Eamery CH Battery Tips Be A Solution Provider Ta Your Customers hans E Time Thilo 709000 11 381 AM FT Filename Internet Capabilities Version 2 doc 20 of 46 HYSTER AFTERMARKET TRAINING Another Internet resource that is available for dealers is the Hyster Aftermarket Training website Located at the following unsecured URL www HysterAftermarketTraining com it contains many resources for dealers with regards to the Aftermarket It can also be accessed via a link on t
4. names will appear on the Who s Certified page of the Self Directed Online Training website and will be kept on record in the Aftermarket Training department Filename Internet Capabilities Version 2 doc 45 of 46 Figure 36A Nt H Wester Aftermarket Training diwaris This Certificate To TOUR NAME jfor the successful completion of Level 1 Level d Aftermarket Professional ppm um ee fee erg Summary These are all of the resources that we have chosen to cover in this edition of this Self Directed Online Training module Feel free to print this module s study documentation and keep it handy for use in your day to day operations If you have any questions regarding this module or any of the other Self Directed Online Training modules feel free to contact the Self Directed Online Training Administrator Kim Lynch by email at aaklynch nmhg com or by phone at 252 931 5781 Filename Internet Capabilities Version 2 doc 46 of 46
5. Figure 24A M CR Cumas Fiial Ma lie Tiii seil bma mm bmp Pe About The Program On the Self Directed Online Training web site the About The Program page supplies you with information on the following e Different Levels of Certification o Currently 2 levels are available e Passing Scores amp Earning Certification o A passing score is 7596 o Passing 3 modules earns Level 1 certification After achieving Level 1 certification passing 3 more modules earns Level 2 certification e Module Subjects o Currently there are 7 Understanding The PDC Parts Order Types Service Marketing Opportunities How To Use The Interactive Parts Order amp Inquiry System Understanding Internet Capabilities How To Use The EXCLAIM Parts Return System Knowing The Parts Return Policies and Procedures Operator Training Dispelling Myths amp Complying With OSHA Regulations e How To Get Started o To get started go to the Study page and start studying E Library The E Library page of the Self Directed Online Training web site contains downloadable supplemental module support materials Their purpose is to help Filename Internet Capabilities Version 2 doc 39 of 46 you better understand a particular Self Directed Online Training module Some of the support materials included on the E Library page are e Service
6. Marketing Opportunities Module o PM Drop User Manual html o Remanufactured Engines PowerPoint o Chain Inspection amp Maintenance PowerPoint o Fork Inspection amp Maintenance PowerPoint o Periodic Maintenance For Service Techs PowerPoint e Understanding The PDC Parts Order Types Module o Parts Order Types Chart Adobe Acrobat How To Use The Interactive Parts Order amp Inquiry System Module o Server Access Request Form Excel e Understanding Internet Capabilities Module o Hyster USA Online Nameplate Request Instructions HyPass Online User Manual o Hyster Aftermarket Training e Operator Training Dispelling Myths amp Complying with OSHA Regulations o Electric Truck Daily Checklist Excel o Gas LP Diesel Truck Checklist Excel o Frequently Asked Questions About Powered Industrial Truck Operator Training Word o OSHA Regulations Word o Sample Powered Industrial Truck Operator Training Program Outline Word o Guide for Users of Industrial Lift Trucks Order via the Literature Distribution Center e How To Use The SMH IRMN Parts Order And Inquiry Web Portal o UNISOURCE IRMN Logon Filename Internet Capabilities Version 2 doc 40 of 46 Study The Study page of the Self Directed Online Training web site contains all the supporting documents that you will need to study for certification quizzes From the Study page you can view a description of a particular module Figure 25A or load the module docume
7. Sto Li LLL LA Lad 31 Registering For A Web nennen 33 Viewing A Web Cast Recording 34 Self Directed Online Training s asco nerve ete p retratos rx rad 35 Operator cea ioc e e ED M Seed ibn 35 Program Malerals uio teri eoo ee al ehe eet re eure 37 Sample Operator Training 37 Self Directed Online 38 AboBUETEBSPIOGI TE 39 E bibra 39 Filename Internet Capabilities Version 2 doc 2 of 46 Filename Internet Capabilities Version 2 doc 3 of 46 UNDERSTANDING AFTERMARKET INTERNET CAPABILITIES Objectives There are many tools and resources available to Hyster Aftermarket professionals on the Internet The purpose of this module is to acquaint you with those tools and resources The two websites that we will focus on in this module will be HysterUSA com and HysterAftermarketTraining com Filename Internet Capabilities Version 2 doc 4 of 46 DEALER SECURED AREA OF HYSTERUSA COM One of the Aftermarket Internet resources that are available to you is the dealer secured area of HysterUSA com This area contains the latest announcements documents and information that are important to dealers with regards to Hyster Company For th
8. Sub Tae PERDERE Bo Janum 4 COHTACTOR PAHEL COHTR L Parc euge TRE ete regne 1 1 OPO MOTOR TPL TEH BTRERHROMG PRERHTECARIE MADE E L raT cvuMOER YET H MTERHAL Pia ES rr ELECTRICAL FUEL LH TALL ct JH JAEP MEHTERAHCE Timi Concer neers IAH E Line iJ Interactive Related Parts Selling Database If you select the Interactive Related Parts Selling Database the database application will load that allows you to select a repair job from a drop down menu and press a button to view parts to recommend Figure 214 2 Filename Internet Capabilities Version 2 doc 26 of 46 Figure 21A 2 H STEHR Salact A Category UNE Dislance Lewning sh Cis Operanr Training Appearance Contactor Panel Control Panel Interactiv Cooling System Electical Fuel System Hydraulic System Power Llnii To eure your Motor Hoist parts they need when they are in commersabion Water Sheer essentia that ALi related party bur A oto Tractinn have now made avallable tis handy Parts Selling Database Abase Related Parts Selling Mania Interactive ge Basic eri pre hens ae Steering b dlown fist and click on the Show Parts n Tilt Cylinder mar warnt to suggest io vor customer Transmission Lina pongi bam age Category Select Laligar Show Paris To Recommend Par
9. eh Bs ee eee D e m ey py ee pee ee ee ee ee ee pemg pe mmi Gae qp LII LJ mem i mi a pe pee e ee ee ey ee ee M ee ed chi dus oa momo M M Q9 X he p The correct answer will be indicated with a check mark The incorrect answer which you supplied will be indicated with a red x You can also access your results from the Quizzes amp Surveys area main menu show in Figure 35A below Filename Internet Capabilities Version 2 doc 44 of 46 Figure 35A Liner Quizzes I To retake a quiz simply click go back to the Quizzes amp Surveys area and select the Quiz name to begin You can retake a quiz as many times as necessary to pass However you cannot go back to specific questions and answer only the questions you got wrong You must take the entire quiz over again Note If you cancel a quiz all remaining questions on that quiz will be scored as incorrect and you will have to re take the entire quiz to answer those questions You are allotted 60 minutes to take a quiz This is not an indicator that it will take you 60 minutes to complete a quiz It is simply a standard time limitation that is set on all quizzes Most quizzes will take between 5 and 30 minutes to complete All students that achieve certification level will receive a framed certificate that will be formally presented by their supervisor See Figure 36A Also their
10. the Hyster Aftermarket Training web site See Figure 37A Filename Internet Capabilities Version 2 doc 29 of 46 Figure 37A Hi 5STEHR S Her Cola Leann Aab Ciia Cparalor Trang Schools Toolbox Distance Learning Web Casts a Dperator Training Onlin Training Emad Feedback Form Jain The Hyster Aftermarket Training List To jin our ernail distr bution fist or update your contact and interest information enter your email address in the field below then click on Ga doin the Hyster Aftermarket Training mailing list Email HYSTER For quadliend aboul Traning er Operates Trains call 252 331 5237 Type your email address in the field provided and click on Go A page similar to the one displayed in Figure 38A below will load on your PC Filename Internet Capabilities Version 2 doc 30 of 46 Figure 38A Mailing List Registration Thasb peu bai Myst s bet e kak frapi pun a me labe Pen flere iss nhe lulu Your Erai Address crm Cheacer your Aftermarket beresi Tairg erime Your Cerbact pisii the acce of dee shih ppu ardd lcs Fo anaiona Fleape praside reat pivot eraa bine mabed pith an regne em ben Aptian at neporgs tar E Afturrrarkat Gas ral rires First Hama O Story Last
11. Far Hyster Server Access fam an your behal to obtain your usar logon credaniiats About V Dealers M i Home 7 30 Reasons N Hester Capital 7 Pilest Hatianal amp crouriz ii harchandirs Catalog Terme af Liza Piracy Policy aks Z003 Company Once you have logged on to the dealer secured area a page similar to the one in Figure 4A will load It contains a menu on the left side of the page with links to various Internet resources When you hover over one of these links a submenu of items pertaining to that link topic will expand from the original menu The menus may continue to expand several levels depending on which link you select Filename Internet Capabilities Version 2 doc 6 of 46 Figure 4 Raa DIGITAL DEALER HYSTER DEALER Welcome back Vie hope vou enjoy fe new and imgpraved Digital Dealer your mouse over the links on the baft to view yow options Aboud N Producz N Dealer W F Y Home N Top 10 Heier Capial N Fissi amicas Malipnal Accent Catatsg i Teima ol Urs 2 Fevary Policy Copyright 2003 Hater Compii For purposes of this Self Directed Online Training module we will only focus on some of these resources Parts Pricing Investigation Resources There are 2 parts pricing resources available in the dealer secu
12. Receive Emad Fessdback Form School amp Seminar Information School amp Seminar Deszrr ptionz Register For amp School Mns gE Direc School Photos 3 videns Submit Travel Information From here you can access school descriptions online registration forms travel information submission forms maps to school locations and previous school pictures and summaries Toolbox The Toolbox page Figure 20A contains links to various tools that can be utilized by the Aftermarket to help sell related parts and direct ship products Figure 21A Filename Internet Capabilities Version 2 doc 23 of 46 Figure 20A H STEH AFTERMARKET TRAINING Mame Laarnang teh Operio Schools Toolbex Distance Learning eb Casts Operator Training Ondine training Receive Email Feedback Form Training Toolbox Belated Parts Selling Tools Viewing ohing ar cownibading some f the resources fram tus web site requiras Pagar Jf pow ab not lever fr rona nriman an yaur PC pou car King he fw Ik Demise Aunbe Jo mbar Feader HYSTER Por quethons about Rermarka Traning or Spearsia Training call 202 9017 90707 Filename Internet Capabilities Version 2 doc 24 of 46 Related Parts Selling Tools The Related Parts Selling Tools are designed to assist with pinpointing just what parts are needed to complete various re
13. Understanding Aftermarket Internet Capabilities Filename Internet Capabilities Version 2 doc TABLE OF CONTENTS TABLE OF CU RE IRE EUCEUARA USE CARTER UC EEA RR 2 UNDERSTANDING AFTERMARKET INTERNET CAPABILITIES 4 Qo e SPENT 4 DEALER SECURED AREA OF HYSTERUSA COM 5 Parts Pricing Investigation Resources ccccceeeeeeeeeeeeeeceeeeeeeeeeeeeeeenaeeees 7 FIV PASS Omines weet n be deed bed 10 HyPass Online Hardware Requirement 12 HyPass Online Software 12 HyPass Online Questions and Answers 12 HYSTER Parts amp Service Literature 14 Online Nameplate Request 17 Driving nennt nnns 19 Distance Learhingcs ctio EE 19 HYSTER AFTERMARKET TRAINING Ee ar dez aaa 21 Schools du 22 A valet 23 Related Parts Selling Tools ssseeeenneeenene 25 Pie GeV GEMM im erea EE 29 Bistanee Eearniues mo oca
14. Using The SMH IRMN System then the PlaceWare Replay option will be available This option allows you to view any real time application demonstration that was recorded during the web cast along with an static presentation slides and the audio that accompanies them The other 3 formats available to you allow you to view static presentation slides and hear the audio that went along with those slides but does not support application demonstration For web casts that do not incorporate an application demonstration these 3 formats will be suitable for viewing the web cast You should select the one that best suits your PC and Internet capabilities Self Directed Online Training This component of Distance Learning has it s own section in this module Click here to jump to that section Operator Training The last area of the Hyster Aftermarket Training website that we will cover is the Operator Training area It can be accessed by clicking on the Operator Training link in the top border of the website See Figure 45A Filename Internet Capabilities Version 2 doc 35 of 46 Figure 45A H STEH Hom amp LDekancelaarreng Web las Trainer Schools Toolbox Distance Learning Web casts Train Online Taming Racer Email Aeedisack Farm Operator Training Our goal is to provide Hyster dealers comprehensive Operator Training programs that focus on the importance nf a safe operating aneironment
15. ce publications for that particular truck To order place a check in the box beside each item that you Filename Internet Capabilities Version 2 doc 16 of 46 would like to purchase add those items to your shopping basket and proceed to check out See Figure 11B Figure 11B HYSTER Types OM Opersting Sd Complete Fence Maes Sectionals manuals conbe nns of aach applicable SRE section Pats SRMeSerrice Kinare Step l Plmks ude the check bowed to select Che yeu Eki 10 onder 59 2 Then press the Ada tems to Basket Botton bebyo o iari 1000 EH RGUSMURG INASRE PBOKMAJ MANHAJ AMOS 1487038 EI PM NOSXMDR3 MAMA Fasc 1 1426168 SM _ MOA KORXMDR3 NSOXME3 ISIHDXIEG oO 1487040 SRM 9B DIAGRAME o 2 528 SEM V7 PEM ODIT O 1503619 500 SRMYTI REACH CARRIAGES 1503622 yann SRM 972 CAPACMES and SPECIFICATIONS o 1503523 tii SEM 973 HYDRAULIC SYSTEM Online Nameplate Request Form Hyster dealers now have the ability to request Aftermarket and field replacement nameplates via the HysterUSA dealer secured area To access the request form hover over the following expanding menu selections Aftermarket Aftermarket Tools Nameplate Request The following form will load Figure 134A Filename Internet Capabilities Version 2 doc 17 of 46 Figure 13A Beier Haneplur Rrge
16. currant technology compy with OSHA dd amd are approved by fe Law and Manage merit team i Operator Training videns Order Program Materials a Submit Your Order Online yj 5 Fax Your Order In Flyers amp Brochures Operator Teaming Program Information Flyer Well T tainei Oper ator a Program Leting And Price List D Program D For quadierd abs ERarmarkal Traning of Oparalor Trening cal 252 331 5707 From the Operator Training main page you can access many resources of these resources is the Programs Listing And Price List page which contains a listing of various program materials See Figure 46A Filename Internet Capabilities Version 2 doc 36 of 46 Figure 46A HYSTER ae Detailed Program Desoriptions Programs Price List Celene Learn Wet Coparalur Trang ALL PRICES ARE SUBJECT TO CHANGE ORDER WOW Operster Traming Materials PLACE ORDER FOR 10 OR MORE STAND ALONE TOROS RECEIVE PRECE BREAK 279 PER TAPE Bar Operator Training Program BOT In English Spanish and French Canadian Al Pricey 4 Desar Hai Complete Operator Training 1 BIEI Fr nductieity In Motion LCD Eia 575 00 Dealer Het Cu hera for acies Ose Inches CD Frog an Zaminietration Operator Manw ang Asfruchar s Gale 79297 Praducthety In Motion iden 225 DO Ceser Het hera for acit S
17. e purposes of this module we will focus on the Aftermarket resources To access the dealer secured area of HysterUSA com browse to www HysterUSA com and click on the Dealer Logon link at the bottom left of the page and that is displayed in Figure 1A below Figure 1A ABOUT DEALERS AFTERMARRET CONTACT LAM H USTER 444553 Welcome to Hysterusa corm name of more than 130 ofthe biggest baddestlifiinirks on the planet all gathered in one place That means Hyster Company has a durable productive solution no g matter how challenging the arnmirarmerid you re working in And pur network of dealers has the _ hrains to back up aur brawn to help vou maximize your equipment uliliealion Filename Internet Capabilities Version 2 doc 5 of 46 Once you have clicked the Dealer Logon link you will see a Digital Dealer logon page Figure 2A To logon to the dealer secured area enter your User name and Password then click on Login If you do not have a logon user name and password for this area contact your dealership s security administrator Figure 2A rs Ter Enter User Hame and Password Uger mane Password f ynu do reat have your Logan Credentials for the secure portion ofthe Fyster zie we apologize You will need to cartact the MIS Security Administrator at pour local dealership They can submit the Dealer Request
18. formation in the new millennium The conclusion of this team was that the batch processing of data and the time it takes to produce and distribute the CDs makes it almost impossible to meet the objective of up to date parts and service information for dealers The only viable long term solution is electronic access to a real time technical database for our dealers In October 2000 this team was given the charter to implement this recommendation and it started immediately to work on the development of HyPass Online Filename Internet Capabilities Version 2 doc 11 of 46 The pages in the website contain all of the latest information available regarding HyPass Online e Real time access to the most current parts and service information on the Internet e Technical Reference Data that represents the truck as built and subsequently modified Once you sign on to HyPass Online there are a variety of Online Help topics and FAQs Frequently Asked Questions that are available You can consult this information at any time by clicking the Online Help button on the left of the screen The HyPass Online Feedback System allows you to report problems with parts service or support data or the HyPass Online system itself You can click the data error icon to report errors or omissions with a specific item Once a data error or omission report is opened you can track its progress through the system until the problem is resolved HyPass Onli
19. gh the internet ta provide the authorized end uzer with uptodate parii and service infarmation SF erage User Profile E onore A Quick Guide Te Finding Parts Emit axkhynchinnhg com Publination Shopping Carl Infermation You dant hares open pubbcatian shopping cart night Unsure how tp find parts for wour truck Here s 3 SEN quick guide to finding parts Information Tii snage Publcstian Shopping Your Email Address Correct arts Mares of the feekturer thir depend upan the correct email address being stored wethin Open Reports your User Profile Please take a moment to make sure m Feedback Sitam your idres i correct Tou dant hart Open error qum right ri jy Order Publication Getting Help ih ra All Ra parti Questions are available You can consult this OF Switch Brand Information at any time by clicking the Onine Help button the left of the Current Pick List os Reporting Problems Open The Feedback System aliae wou to repart probleme HYPASS was developed to distribute technical reference data for part number identification and service instructions In the years since the introduction of HYPASS the Hyster product line has expanded significantly In 1999 a world wide task team of 50 people was appointed to establish what would be required to meet the market needs with respect to parts and service in
20. he Hyster dealer secured area main page Since it is unsecured it can be accessed without a username and password by going directed to the URL However this resource is intended specifically for Hyster dealers and is not intended for customer use From the home page you can access several areas of the website The 4 main areas of the website are the Schools area the Distance Learning area the Web Casts area and the Operator Training area See Figure 18 Filename Internet Capabilities Version 2 doc 21 of 46 Figure 18A HYSTER AFTERMARKET TRAINING Home DueiancsLsarung Wen tut Opersior frarang Welcome To Hyster Aftermarket Training CHECK OUT OUR LATEST CLASSROOM OFFERINGS BELOW OCTOBER S AFTERMARKET SALES amp PRODUCT SCHOOL Learn More ar Regisber TRAIN THE TRAINER FOR OPERATOR TRAINING PROFESSIONALS Learn More or Register For question acu Afenmarkel Training or Operador Training call 252 331 5707 Schools amp Seminars To access Aftermarket schools and seminars information and resources click on the Schools link in left menu bar of the page See Figure 19A Filename Internet Capabilities Version 2 doc 22 of 46 Figure 19A HYSTER about Traning or Opara Trana call 252 331 5707 AFTERMARKET TRAINING Hera Dila learned Bab Cria 9 Oparalor Tr ning Schools Toolbox Distance Learning Web Casts Dperator Training Online Training
21. line Or View Dn Acrobat Reader F r gadaa boul Trang or Training cal 252 331 5707 Users can either view the guide online or view it in Acrobat Reader format Once a user has selected how they want to view the guide they can access an online table of contents containing various Direct Ship Products and an alphabetical symptom application listing which directs them to solutions for customer needs In addition to viewing applicable product solutions users will be directed to use the Extra Value Catalog and or the Direct Ship Coordinator who is responsible for a particular product Filename Internet Capabilities Version 2 doc 28 of 46 Figure 21C aa CASCADE KENHAR FORKS SYMPTOMS APPLICATIONS Bent or Broken Forks e Worn Fork Heels e Uneven Fork Tips Special Blade Size Requirements SOLUTIONS e Precision Forged Best Warranty Coverage in the Industry Full Line of Standard and Specialty Sized Forks e Magnetic Particle Inspected For additional product information contact this product s Direct Ship Program Coordinator Luanne Gaston by email or by phone at 252 931 5810 Table Of Contents 9 Symptoms Applications and Solutions Listing Receive Email To remain informed about the latest offerings from Aftermarket Training you can sign up to be included in our Aftermarket Training distribution list To do so go to the Receive Email link of
22. m hover over the following expanding menu selections Aftermarket Parts Pricing Pricing Inquiry Form See Figure 6A for an example of this form Filename Internet Capabilities Version 2 doc 9 of 46 6 HYSTER DIGITAL DEALER Parte Pricing Inquiny Form Tou can inquire on B parts wilh This farm Should you need bo imquee an addilianal parts lease submit another request Fill outthe form below as completely as possible then click the Suber buon fa send us your Faris Pricing Inquiry torn indicates required field You can nat use non cantarmang characters In any of these felts such as or Daalarship Mame pealer Cade Date F hen rie Bendar s Mame You must include 500 Package Number amp Masi Number tor SPED part nunibers Inquiry 1 LETT HyPass Online HyPass Online is an Aftermarket Information Database accessed through the HysterUSA dealer secured area to provide the authorized user with up to date parts and service information To access HyPass Online hover over the following expanding menu selections Aftermarket HyPass Online You will automatically be logged on to the HyPass Online system See Figure 6B Filename Internet Capabilities Version 2 doc 10 of 46 6 Home tky Online Welcome KIM to Hypass Online Uber Identiicatiors sakhnch Hepacs Cine is an Aftermarket Information stabsse Company throu
23. nding upon their needs Q How do I obtain access to the Dealer Secured section of the hysterusa com website for other members of my organization A We are finalizing the process that will ensure that select individuals from each dealership have been assigned passwords to access this section of the website It will be up to the management of the dealership to identify those to whom they grant access How can submit a question about HyPass Online A If you have questions about HyPass Online other than what is detailed within the pages of this website please e mail us at trd support oneil com Filename Internet Capabilities Version 2 doc 13 of 46 HYSTER Parts amp Service Literature Website The link to the Hyster Parts amp Service Literature Website will take you to an area where you can order various Hyster Publications To access this area hover over the following expanding menu selections Aftermarket Parts Publications Parts Service Literature This will take you to the Literature Website Figure 8A Figure 8A H STEH DIGITAL DEALER Welcome to Hvster Literature Distribution This is a new fast and convenient way to order your Hyster publications online There are several easy ways t navigate threugh the site Use the search fonction at the top left of the screen Vee the mea bar tiles bo the Left to down Enter the approximate pan number you are searching amd press Search
24. ne Hardware Requirements Recommended hardware requirements the computer must be connected to the Internet to access the system minimum connection speed is 28 8 bps the recommended connection speed is 56 0 bps HyPass Online Software Requirements Recommended software requirements Microsoft Internet Explorer 4 0 or above or Netscape Navigator Communicator 4 or above or a browser with support for HTML 4 01 and CSS Level 1 specifications HyPass Online Questions and Answers Q What is HyPass Online Filename Internet Capabilities Version 2 doc 12 of 46 A HyPass Online is an Aftermarket Information Database accessed through the Internet to provide the authorized user with up to date parts and service information Q Who should have access to HyPass Online A Individuals currently utilizing HyPass in the Hyster parts and service organization will benefit from the use of HyPass Online Q Will HyPass content be available in forms other than the online version A Paper copies and CD ROM version of selected series or specific trucks will be available for purchase However these variations will not have the real time advantage of HyPass Online Additional information on this topic will be forthcoming Will be able to print out what I view online A With HyPass Online the user will have the capability to print the web pages that they view Small sections or entire pages can be printed at the user s local printer depe
25. ntation Figure 26A on your PC for viewing Figure 25A Take Quizzes amp Review Results Once you have studied a module s supporting documentation you can move on to the Take Quizzes area Figure 27A To begin taking Quizzes you will need to register yourself and log on to the Quizzes and Surveys area of the Self Directed Online Training classroom Registration involves filling out a very brief form You will be able to log on immediately after you have registered Once you are logged on you will be able to take Quizzes and review your results Filename Internet Capabilities Version 2 doc 41 of 46 Figure 27A Logon to the Quizzes amp Surveys area to begin taking a quiz See Figure 28A below Figure 28A DEM ue Tinting ioe If you are not already a registered user click Please Register fill out the User Registration form in Figure 29A below Note For the Suburb field fill in your address city Figure 29A E n ddim Tinting Once logged on to the Quizzes and Surveys area you will be able to click on a Quiz and answer its questions In the example below in Figure 30A the Service Filename Internet Capabilities Version 2 doc 42 of 46 Marketing Quiz is being selected Figure 31A shows what the first Quiz question looks like Figure 30A La Quin tien Figu
26. pair jobs If you select the Related Parts Selling Tools link you will have 2 options to choose from The Related Parts Selling Manual and The Interactive Related Parts Selling Database Related Parts Selling Manual If you select the Related Parts Selling Manual the following page will load Figure 20B Figure 20B HYSTER AFTERMARKET TRAINING Interactive Related Parts Selling Database Related Parts Selling Manual home Leeming Wieb caris Ciperalrr Triang Related Parts Selling Manual So often a customer will over koak the need for a gasket c ring thermostat seal brake Fluid copper washer spring or complete repair kit To assist with pr panting just what parte are reeded m complet various renair jobs use the Related Parts Selling Manual by displaying it in your parts department making sure it visible to your customers so yvour dealership can realize incremental sales from Salling Related Parts Dr View In Acrobat Reader Download Compressed Zip File 412 KH HYSTER For questions about Treng of Operador Tram nsg col 252 03 25707 Filename Internet Capabilities Version 2 doc 25 of 46 If you select to Download Or View In Acrobat Reader the page shown in Figure 21A below will load In the bookmarks listed on the left hand side of the page click on a type of repair job to view all related parts TABLE OF CONTENTER R L
27. re 31A cies Lf mcm At the end of a Quiz the Quiz results are shown and you can review your answers to determine which questions you answered incorrectly by clicking on the Review button See Figure 32A Figure 32A SERVICE MARKETING Results of your que are Your Score 93 Total Questions 30 Questions Attempted 30 Correct Answers 28 Time Allowed mins 60 Time Taken mins 2 00 Review Finish Filename Internet Capabilities Version 2 doc 43 of 46 Once you click on the Review button all Quiz questions will be listed The questions that you answered incorrectly will be marked with a red x See Figure 33A Figure 33A EE ie T ailne Timiming i pee Elldbad ume erh mii epe ee he e e m m i e bie p p ae e p e Ba b F ai ia e ALS eh B Bl Bald iiid be Slip ee pu qu et Ei Ja E par BAR Pauw PUN Uc Cus Gc E GF Held URBES Li man ee sd dis E NEL audias E or mmi Ber mei ees mecum ream reform Por 534 Prem rere tp n ruere uem ei y ee m ie ir c do dnd RUE id To view how you answered that question and what the correct answer is click on the question text and the results for that question will be displayed as in Figure 34A below Figure 34A c mus ddim Tinting m Soe
28. red area of HysterUSA com One is the Parts Price Investigation Request If you have a question about the price of a part you can use this form to submit a request for an investigation into the price of the part To access this form hover over the following expanding menu selections Aftermarket Parts Pricing Parts Investigation Form See figure 4B for an example of the menu expansion Filename Internet Capabilities Version 2 doc 7 of 46 4 HYSTER ABOUT PADOUCTS area CONTACT Uum rrj i m About M Products X c asigid i Hai Capilal U M Hationgl Aozcgser Merchandise agile at Lies af Prreacy Policy Ceppighld 2003 Heater Compass See figure 5A for a Parts Price Investigation form example Filename Internet Capabilities Version 2 doc 8 of 46 5 HYSTEF DIGI A 28 I ABUUT PRODUCTS DEER S Pans Price imesiigalion Request Form Fill out the fom bekmw a8 completely as possible then click fie Submit button bo samd us your Parts Pricing Ireestigatiom Request Indicates required Neki Hate You can not use non confoming characters in am ofthe fields such as Dealgrship Hama Code Date Address 1 Address 2 Ci Blata Zip Pharig Fax The second form is the Parts Pricing Inquiry Form that can be used to request the price of a part or parts To access this for
29. rey Inciages boca Jrestructor F Gant answer ay Operatori Manuak cantfcatas Author HORA n Can Program Materials The Program Material page contains summaries of what is contained in the various programs and links to detailed descriptions of those contents It also contains a price listing Sample Operator Training Videos You can also access sample videos from the Operator Training main page These are excerpt from our Operation Training program kits See Figure 46B Filename Internet Capabilities Version 2 doc 37 of 46 Figure 46A HYSTER AFTERMARKET TRAINING Container Handling Broadband Engish Dekancalaameng Wieb Caii Operor Training Oron LE Self Directed Online Training One of the newest areas added to the Hyster Aftermarket Training website and a component of Distance Learning is Self Directed Online Training Self Directed Online Training is an online certification program designed to aid Aftermarket Professionals in gaining knowledge of the Aftermarket and their job duties The Self Directed Online Training web site contains all of the resources you will need to complete this Aftermarket training and certification program It can be accessed by clicking on the Self Directed Online Training link that is located on almost any page of the Hyster Aftermarket Training web site See Figure 24A Filename Internet Capabilities Version 2 doc 38 of 46
30. rt Damm uum be het Form truck Filename Internet Capabilities Version 2 doc This form will enable you to submit a request for a nameplate for a Hyster lift 18 of 46 Driving Force Driving Force is a publication dedicated to the hard working individuals that make the publication possible Hyster Dealers It contains success stories and helpful information To access Driving Force hover over the following expanding menu selections Marketing Communications Driving Force Newsletter When the page loads you will be able to view the latest edition Figure 14A Figure 14A 3 Distance Learning Hyster s Distance Learning area contains links to register for upcoming Distance Learning web casts as well as recordings of previous Distance Learning web casts To access this area hover over the following expanding menu selections Training Distance Learning The page in Figure 17A will load Web casts procedures will be covered more in depth in the Hyster Aftermarket Training section of this document Filename Internet Capabilities Version 2 doc 19 of 46 Figure 17A Web Cast Schedule B Recordings Ster Company wugu TEADE Donnie tht iret Administrator Login Web Cast Schedule amp Recordings This listing contains both necarded and upcoming web sr soad kem ISTANCE EARNING Web Cast ID 48 Hyster H Y Rates
31. st information click on the Web Casts link in the top border of the page or click on the Web Casts button in the menu on the left of the page The Web Cast page contains links to various types of Aftermarket web cast information See Figure 40A e Schedule amp Recordings e PIN Numbers Required for connecting to the web cast teleconference to receive audio e Web Cast Feedback Filename Internet Capabilities Version 2 doc 32 of 46 Figure 40A HYSTER TRAINING Schools Toolbox Distance Learning Web Casts J Operator Train Online Training Receive Email Feedback Farm Home Delancabaarrures Cals Coparalor Trarung Aftermarket Web Casta Web Casts are initeractive web conferences where presenter heard live via a teleconference and a presentation is viewed simultaneously via the Internet Get connected ith our real time interactive web conferences and meetings ower the Intemet All you need i amp a web browser and a phone Register For A Web Cast Or View Recordings Hyster Aftermarket Training is utilizing web cast Jump To A Page technology to get as much information as possible WT about market Parts Services and Sales Techniques to cur dealerships Be sure to take Schedule amp Recordings Ga ahantage of our upcoming web casts as well as archived recordings To participate in a live web cast sou will reed dealer teleconiference number HYSTEH Fer qua
32. tierd abet BRarmarkal Trang of Oparaler Trang cal 252 331 E007 Registering For A Web Cast The Web Cast Schedule amp Recordings page contains links to register for upcoming web casts and links to view recordings of previous web casts To register for a web cast simply click on the Register For A Web Cast Or View Recording link on the Web Cast main page then select View Upcoming Schedule That month s calendar will load See Figure 40B If there are any upcoming web casts scheduled you will be able to click on the web cast link and follow the on screen prompts to register Filename Internet Capabilities Version 2 doc 33 of 46 Figure 40 Viewing A Web Cast Recording To view a web cast recording simply click on the Register For A Archived Web Cast Recordings A listing of previously recorded web casts will load Click on the View Recording button for the web cast that you would like to view Then the screen in Figure 43A will appear Figure 43A eg Tie ass ges nom Hei di cu ertag ee 9 ad i imm beme mii Hmmm Choose a recording iomal te view mamomum eee eee ee E AU LM o ee sd NM h Filename Internet Capabilities Version 2 doc 34 of 46 You are given several selections to choose from If the web cast incorporated application demonstration such as the web cast entitled Advanced Techniques For
33. ts Recommend Booster Clutch Booster Clutch Saal Clutch Cover Clutch Housing Gaskets Aftermarket Product Symptoms And Solutions Guide Another tool on the Toolbox page Figure 20A of the Hyster Aftermarket Training Website is the Aftermarket Product Symptoms amp Solutions Guide See Figure 21B The Aftermarket Product Symptoms amp Solutions Guide is an electronic handbook designed to be used by Aftermarket Sales Representatives and Inside Parts Sales Specialists in their efforts to match customer needs to identifiable product solutions Filename Internet Capabilities Version 2 doc 27 of 46 Figure 21B HYSTER AFTERMARKET TRAINING Related Parts Seling Tools Symptoms Be Solutions Guide Homie Learning Web Cals Oparalor Trang Aftermarket Product Symptoms Solutions Guide The Aftermarket Product Symptoms amp Solutions Guide is an electronic handbook that designed to be used by Aftermarket Sales Representatives and Inside Parts Sales Specialists in their efforts to match customer needs to identifiable product solutions Users can access an online table of contents containing various Direct Ship Products and an alphabetical symptom application listing which directs them to solutions for customer needs In addition to viewing applicable product solutions users will be directed to the Direct Ship Coordinator wha is responsible for a particular product view The Guide On
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