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HT502 User Manual - Atel Electronics

1. HT 502 Front View HT 502 M Y Back View D Buttons green red RJ 45 Ports RJ 11 FXS Ports 10 100 Mbps 45V 1200mA Phone TABLE 1 DEFINITIONS OF THE HT 502 CONNECTORS Power Cable Power adapter connection WAN Port RJ 45 Connect to the internal LAN network or router LAN Port RJ 45 Connect the LAN port with an Ethernet cable to your PC RESET Factory Reset button Press for 7 seconds to reset factory default settings PHONE 1 RJ 11 FXS port to be connected to analog phones fax machines PHONE2 RJ 11 FXS port to be connected to analog phones fax machines Grandstream Networks Inc HT 502 User Manual Page 5 of 34 Firmware 1 0 0 39 Last Updated 03 2007 GH Inmovativo IP Voice amp Vx There are five 5 LED buttons that help you manage the status of your HandyTone TABLE 2 DEFINITIONS OF THE HT 502 LEDs Power LED Indicates Power Remains ON when Power is connected and turned ON WAN LED Indicates LAN or WAN port activity LAN LED Indicates PC or LAN port activity PHONE1 Indicate status of the respective FXS Ports PHONE1 PHONE on the back PHONE2 LED panel Busy ON Solid Green Available OFF Slow blinking FXS LEDs indicates voicemail for that port NOTE All LEDs display green when ON Slow blinking of Power WAN and LAN LED together indicate the product in firmware upgrading or provision state CONFIGURE YOUR ATA The HT 502 is easy to configure using the embed
2. Grandstream Networks Inc HT 502 User Manual Page 22 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Genn Innovative IP Voice SIP User ID Authenticate ID Authenticate Password Name Use DNS SRV User ID is Phone Number SIP Registration Unregister on Reboot Outgoing Call w o Registration Register Expiration Local SIP port Local RTP port Use Random Port Refer to Use Target Contact DTMF Payload Type DTMF in audio DTMF via RFC2833 DTMF via SIP INFO Send Flash Event Enable Call Features Offhook Auto Dial Grandstream Networks Inc User account information provided by VoIP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID SIP service subscriber s account password SIP service subscriber s name for Caller ID display Default is No If set to Yes the client will use DNS SRV to look up server If the HT 502 has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request Controls whether the HT 502 needs to send REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information will be cl
3. GS LOG device MAC address error code error message Example May 19 02 40 38 192 168 1 14 GS LOG 00 0b 82 00 a1 be 000 Ethernet link is up TABLE 10 HT 502 INDIVIDUAL ACCOUNT SETTINGS DEFINITIONS Profile Active SIP Server Outbound Proxy SIP transport NAT Traversal STUN When set to Yes the FXS port is activated SIP Server s IP address or Domain name provided by VoIP service provider IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by HT 502 for firewall or NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem User can select UDP or TCP or TLS This parameter defines whether or not the HT 502 NAT traversal mechanism is activated If activated by choosing Yes and a STUN server is also specified then the HT 502 performs according to the STUN client specification Using this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the HT 502 will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the HT 502 will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open
4. Pressing pound sign will serve as Re Dial key Grandstream Networks Inc HT 502 User Manual Page 13 of 34 Firmware 1 0 0 39 Last Updated 03 2007 GH Inmavativo IP Voice amp Vidao SENDING AND RECEIVING FAX HT 502 supports fax in two modes 1 T 38 Fax over IP and 2 fax pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used If you have problems with sending or receiving Fax toggle the Fax Tone Detection Mode setting CONFIGURATION GUIDE CONFIGURING THE HT 502 ViA VoicE PROMPTS DHCP MODE Select voice menu option 01 to enable HT 502 to use DHCP STATIC IP MODE Select voice menu option 01 to enable HT 502 to use STATIC IP mode then use option 02 03 04 05 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server CONFIGURATION SERVER IP ADDRESS Select voice menu option 14 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 15 to choose firmware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among
5. amp 2 ETSI BT NTT and DTMF based CID Polarity Reversal Yes Wink EMO ENSSO22 ENS5024 and FCC partis Class B 0 0 Safety 1 ee EE Grandstream Networks Inc HT 502 User Manual Page 8 of 34 Firmware 1 0 0 39 Last Updated 03 2007 TABLE 4 HT 502 HARDWARE SPECIFICATIONS C ina Inmavativo IP Voice LAN Interface 2 x RJ45 10 100Mbps integrated router LED 5 LEDs GREEN Universal Input 100 240V AC 50 60Hz 0 5A Max Switching Output 12V DC 1 25A Power Adaptor UL certified Dimension 115mm L x 75mm W x 27mm H Weight 94 g 0 21lbs Temperature 32 104 F 0 40 C Humidity 1096 9096 non condensing Compliance FCC CE BASIC OPERATIONS BECOMING FAMILIAR WITH THE VoicE PROMPTS HT 502 stores a voice prompt menu Interactive Voice Response or IVR for quick browsing and simple configuration The IVR menu and the LED button work with any of the FXS port To enter the IVR menu pick up the handset and dial TABLE 5 HT 502 IVR MENU DEFINITIONS Main Menu Enter a Menu Option 01 DHCP Mode Static IP Mode 02 IP Address IP address 03 Subnet IP address 04 Gateway IP address 05 DNS Server IP address 07 Preferred Vocoder Grandstream Networks Inc Menu Voice Prompt Options n Press for the next menu option Press fF to return to the main menu Enter 01 05 07 10 12 17 47 or 99 menu options Press 9 to toggle the
6. clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header DHCP Server Client Yes NAT Router or Switched Mode _ Telnet Server Yes Fax over IP T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through pending Fax Datapump V 17 V 19 V 27ter V 29 for T 38 SE fax relay EE QoS Diffserve TOS 802 1 P Q VLAN tagging IP Transport RTP RTCP DTMF Method Flexible DTMF transmission method user interface of In audio RFC2833 and or SIP Info _IP Signaling SIP RFC 3261 _ Provisioning TFTP HTTP HTTPS pending Contro TLS SIPS SIP over TCP TLS Management oyslog support HTTPS and telnet pending remote management using Web browser Support Layer 2 802 1Q VLAN 802 1p and Layer 3 QoS Tos DiffSery MPLS Auto manual provisioning system _Dial Plan YeS UPnP Yes Power Output 12VDC Input 100 240 VAC S0 60 Hz 0 Environmental Operational 32 104 F or 0 40 C l Storage 10 130 F Humidity 10 90 Non condensing Dimensions 115mm L x 75mm W x 27mm H HxWxD Short and long haul RENS Uptoi50fton 24 AWG line n Call Handling Caller ID display or block Call waiting caller ID Call waiting flash Call transfer Features hold forward mute 3 way conferencing message waiting Do Not Disturb DND call return service Caller ID Bellcore Type 1
7. A can place a call on hold and wait for one of three situations 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Continuous busy tone The phone has timed out Note continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release Attended Transfer Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone for dial tone 2 Caller A then dials Caller C s number followed by or wait for 4 seconds 3 If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B NOTE When Attended Transfer fails and A hangs up the HT 502 will ring back user A to remind A that B is still on the call A can pick
8. Default is Yes If Yes call features using star codes will be supported locally This parameter allows users to configure a User ID or extension number to be automatically dialed upon off hook Only the user part of a SIP address needs is entered here The HT 502 will automatically append the Q and the host portion of the corresponding SIP address HT 502 User Manual Page 23 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Genn Innovative IP Voice Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT Firewall Use NAT IP NAT IP address used in SIP SDP message Default is blank Distinctive Ring Tone Custom Ring Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Disable Call Waiting Default is No Disable Call Waiting Default is No This is to disable the stutter Call Waiting Tone when a Call Tone Waiting call arrives The CWCID will still be displayed Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time No Key Entry Default is 4 seconds Timeout Early Dial Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE e
9. Layer 3 QoS This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Layer 2 QoS Value used for layer 2 VLAN tag Default setting is blank STUN Server IP address or Domain name of the STUN server Keep alive interval This parameter specifies how often the HT 502 sends a blank UDP packet to the SIP server in order to keep the hole on the NAT open Default is 20 seconds Minimum value is 20 seconds Firmware Upgrade Enables HT 502 to download firmware or configuration file through either the and Provisioning TFTP or HTTP server Grandstream Networks Inc HT 502 User Manual Page 20 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Cana Innovative IP Voice Via TFTP Server This is the IP address of the configured TFIP server If selected and it is non zero or not blank the HT 502 retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and will start the boot process using the existing code image in the Flash memory f a TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the network environment this process can take up to 15 or 20 minutes Via HTTP Server The URL for the HTTP ser
10. Protocol is one of the core protocols of the Internet protocol suite Using TCP applications on networked hosts can create connections to one another over which they can exchange data or packets The protocol guarantees reliable and in order delivery of sender to receiver data TFTP Trivial File Transfer Protocol is a very simple file transfer protocol with the functionality of a very basic form of FTP It uses UDP port 69 as its transport protocol Grandstream Networks Inc HT 502 User Manual Page 33 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmovativo IP Wole UDP User Datagram Protocol UDP is one of the core protocols of the Internet protocol suite Using UDP programs on networked computers can send short messages known as datagrams to one another UDP does not provide the reliability and ordering guarantees that CP does datagrams may arrive out of order or go missing without notice However as a result UDP is faster and more efficient for many lightweight or time sensitive purposes VAD Voice Activity Detection or Voice Activity Detector is an algorithm used in speech processing wherein the presence or absence of human speech is detected from the audio samples VLAN A virtual LAN known as a VLAN is a logically independent network Several VLANS can co exist on a single physical switch It is usually refer to the IEEE 802 1Q tagging protocol VoIP Voice over the Internet VolP encompasses many protocols All the
11. and iLBC KEY FEATURES Ethernet FXS PSTN Pass Voice Mail Remote Ports Port through Indicator elles ce Configuration ILBC G 711 G 723 2 RJ 45 LAN Server Client No Yes G 726 16 24 32 48 TFTP HTTP T 38 G 729A B E Grandstream Networks Inc HT 502 User Manual Page 7 of 34 Firmware 1 0 0 39 Last Updated 03 2007 TABLE3 HT 502 TECHNICAL SPECIFICATIONS HT 502 Analog Telephone Adaptor Telephone Interfaces 2 FXS ports 2 SIP accounts we a e e be ee ee be e e e e e e e e e e e e a a a OROA _ Network Interface Two 2 10M 100 Mbps RJ 45 _LED Indicators Power WAN LAN PHONET and PHONE On Reset Button Factory Reset button Voice over Packet Voice Activity Detection VAD with CNG comfort noise generation and PLC Capabilities packet loss concealment Dynamic Jitter Buffer Modem detection amp auto switch to G 711 Packetized Voice Protocol Unit supports RTP RTCP and AAL2 protocol G 168 compliant Echo Cancellation LEC line echo cancellation with NLP Asymmetric RTP stream Voice Compression G 711 Annex PLC Annex Il VAD CNG format encoder and decoder G 723 1A G 726 ADPCM G 729A B E BC G 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer
12. in Choice 8 G723 Rate Defines the encoding rate for G 723 vocoder By default 6 3kbps rate is chosen iLBC Frame Size Sets the iLBC frame size in 20ms or 30ms ILBC Payload type Defines payload type for iLBC Default value is 97 The valid range is between 96 and 127 726 16 Payload Default value is 98 Range is from 96 to 127 type G726 24 Payload Default value is 99 Range is from 96 to 127 type G726 32 Payload Default value is 100 Range is from 96 to 127 type G726 40 Payload Default value is 103 Range is from 96 to 127 type G729E payload type Default value is 102 Range is from 96 to 127 VAD Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Symmetric RTP Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device Fax Mode T 38 Auto Detect FolP by default or Pass Through must use codec PCMU PCMA Fax Tone Detection Default is Callee This decides whether Caller or Callee sends out the re Mode INVITE for T 38 or Fax Pass Through Jitter Buffer Type Select either Fixed or Adaptive based on network conditions Jitter Buffer Length Select Low Medium or High based on network conditions SLIC Setting Dependent on standard phone type and location Caller ID Scheme Bellcore Telcordia ETSI FS
13. is blank Used by clients and servers to exchange vendor specific information Default is HT500 PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Default is blank Controls how the date time is displayed according to the specified time zone It uses the standard GLIBC TZ syntax http ftp gnu org gnu Manuals glibc 2 2 5 html node TZ Variable htmlz TZ9e20 Variable Languages supported with voice prompt This parameter controls whether the device is working in NAT router mode or Bridge mode Save the setting and reboot prior to configuring HT 502 If set to Yes the HT 502 would act as an UPnP gateway for your UPnP enable applications UPnP Universal Plug n Play If set to Yes the HT 502 will respond to the PING command from other computers but it also is vulnerable to the DOS attack Default is No HT 502 User Manual Firmware 1 0 0 39 Page 18 of 34 Last Updated 03 2007 WAN side HTTP Telnet Access Cloned WAN MAC Addr LAN Subnet Mask LAN DHCP Base IP DHCP IP Lease Time DMZ IP Port Forwarding Ge Inmavativo IP Voice lf set to Yes user can access the configuration page through the WAN port instead of through the PC port Warning this configuration is less secure than default option De
14. protocols do some form of signaling of call capabilities and transport of voice data from one point to another e g SIP H 323 etc Grandstream Networks Inc HT 502 User Manual Page 34 of 34 Firmware 1 0 0 39 Last Updated 03 2007
15. restore factory default setting See Restore Factory Default Setting section Invalid Entry Automatically returns to main menu Five Success Tips when using the Voice Prompt re qe E 9i gt shifts down to the next menu option returns to the main menu 9 functions as the ENTER key in many cases to confirm an option All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For IP address add O before the digits if the digits are less than 3 i e 192 168 0 26 should be key in like 192168000026 No decimal is needed Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS il 2 Dial the number directly and wait for 4 seconds Default No Key Entry Timeout or Dial the number directly and press Use as dial key must be configured in web configuration Examples Dial an extension directly on the same proxy e g 1008 and then press the or wait for 4 seconds 1 2 Dial an outside number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VoIP service provider for further details on prefix numbers Grandstream Networks Inc HT 502 User Manual Page 10 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Wole DiRECT IP CALLS Direct IP calling all
16. selection If using Static IP Mode configure the IP address information using menus 02 to 05 If using Dynamic IP Mode all IP address information comes from the DHCP server automatically after reboot The current WAN IP address is announced If using Static IP Mode enter 12 digit new IP address Same as menu 02 Same as menu 02 Same as menu 02 Press 9 to move to the next selection in the list e PCMU e PCMA e iLBC e G 726 e G 723 HT 502 User Manual Page 9 of 34 Firmware 1 0 0 39 Last Updated 03 2007 10 12 13 14 15 16 17 47 99 Cim Inzavativa IP Wole e 3 729 MAC Address Announces the Mac address of the unit WAN Port Web Access Press 9 to toggle between enable disable Firmware Server IP Announces current Firmware Server IP address Enter Address 12 digit new IP address Configuration Server IP Announces current Config Server Path IP address Enter Address 12 digit new IP address Upgrade Protocol Upgrade protocol for firmware and configuration update Press 9 to toggle between TFTP HTTP Firmware Version Firmware version information Firmware Upgrade Firmware upgrade mode Press 9 to toggle among the following three options always check check when pre suffix changes never upgrade Direct IP Calling Enter the target IP address to make a direct IP call after dial tone See Make a Direct IP Call RESET Press 9 to reboot the device Enter MAC address to
17. with certain special provisioning settings At boot up Grandstream devices by default point to Grandstream provisioning server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customers TFTP or HTTP server for further provisioning Grandstream also provide GAPSLite software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files The GAPSLite configuration tool is now free to end users The tool and configuration template are available for download from http www grandstream com configurationtool html Grandstream Networks Inc HT 502 User Manual Page 27 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Voic SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP or HTTP respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP server server name can be in either FQDN or IP address format Here are examples of some valid URL e g firmware mycompany com 6688 Grandstream 1 0 0 39 e g 168 75 215 189 NOTES TFTP server in IP address format can be configured via I
18. BUTTON res ie ie e tacuit e Sante asks tut bat mit loves Ernestus Duk n pe ty m ali pi am nnt 30 RESET VANN FA d DRT 30 GLOSSARY OF TERMS AN N N 31 Grandstream Networks Inc HT 502 User Manual Page 2 of 34 Firmware 1 0 0 39 Last Updated 03 2007 TABLE OF FIGURES HT 502 USER MANUAL FIGURE 1 CONNECTING THE HT 5092 b00tttetteereoeereseoooeeooeeeoooeeoooeooooeoooneoooaeoooeoooeeoouneooonooooneoooneooneoonesoneoooneoonnn 5 FIGURE 2 CONFIGURING THE HT 502 000etteeteeeereseooeeeooeeeooueeooueooooeooueooooeoooeeoooneeoonoooonoooonesooneooneeoneooneeonneoonns 6 FIGURE 3 SCREENSHOT OF CONFIGURATION LOG IN PAGE eene enne nnnnnnnn nnne rns n denn 16 FIGURE 4 SCREENSHOT OF SAVE CONFIGURATION HAGEN 26 TABLE OF TABLES HT 502 USER MANUAL TABLE 1 DEFINITIONS OF THE HT 502 CONNECTORS 0 kte tate ttataaa taa taa RI Ie me e nenne nne nere ree rie rear se ine naonna annann 5 TABLE 2 DEFINITIONS OF THE HT 502 LED 6 TABLES HT 502 TECHNICAL SPECIFICATIONS ka Lt tata taa taa taa taa aaa me nennen nenne nne rie nere rers rese se rers rennen 8 TABLE 4 HT 502 HARDWARE SPECIFICATIONS kb kat taa taa taa taa eI nene nennen ne nne nne rers rers eer s e rers enn nnn 9 TABLE 5 HT 502 IVR MENU DEFINITIONS 0e tt ttettettettateaeaaaeaeoeesaeooetereoeeoeeseeoeoueoeooeoeooeoonooeooeooeooonooeoonononnonnonn 9 TABLE 6 HT 502 CALL FEATURE DEFINITIONS aaa t
19. CC n Innovative IP Voice amp Video Grandstream Networks Inc HT 502 Dual FXS Port Analog Telephone Adaptor HT 502 User Manual WWW grandstream com Firmware Version 1 0 0 39 support grandstream com TABLE OF CONTENTS HT 502 User Manual CERCO X X m5Amn V 7 EE mm 4 SABBIVOOMPLIANOES gan oue fl de rtat sale testen ex ii ica dana dune Coran an l exa a Sd na p AE 4 AWAY e EEN 4 CONFIGURE YOUR FS A eee ii a a a C SAR uc Ec n Nd t M a a 5 EQUIPMENT PACKAGING enan ott eta tate ten e a e ees 5 CONNECT OORA TA To 5 CONFIGURE d ei BIER EE 6 Five easy steps to Configure fehlt AU 6 PRODUCT OVER EEN 7 EE Eeer 7 BA OPEN A TIN iii tail wit ik ai ai etc a n ak a a cena a a n a ace tnd tae eid a a a W a l ak al l ka kk ke n a a l a a UM ka ak 9 BECOMING FAMILIAR WITH THE VOICE PBpoMbTrg rer rre rre rentrer tret rentre rn nnne 9 BEG ING PHONE CAL E 10 Fhone or Ee Eeler 10 EE EEN 11 SCENE 11 ERT 11 C NE TIRAN EE 12 WAY el dee 12 GADE OT WEM Nee 13 SENDING AND RECEIVING FAX sanse dwa S ten ol owana s f tises n kodase f n bean badd is reste Soca ves poc sese co bo ks piske mase b ks k done 14 CONFIGURA ON Kell 14 CONFIGURING THE HT 502 VIA VOICE PROMPTS aaa taa taa taa taaataaestesateosteosoesosessosososesooosoonen 14 DR FOO LI I i ILI M M EE 14 RER 14 Firmware Server
20. K ETSI DTMF SIN 227 BT NIT Japan Polarity Reversal Default is No If set to Yes polarity will be reversed upon call establishment and termination Loop Current Set it to Yes if the traditional PBX you are using with HT502 uses this method Disconnect for signaling call termination Default is No Hook Flash Timing Time period when the cradle is pressed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value Grandstream Networks Inc HT 502 User Manual Page 25 of 34 Firmware 1 0 0 39 Last Updated 03 2007 GH Inmaovativo IP Voice amp vidoo Gain Handset volume adjustment e RX is for receiving volume e 1X is for transmission volume Default values are OdB for both parameters Loudest volume 6dB Lowest volume 6dB Call Progress Ring Configure ring or tone frequencies according to preference By default tones Tones are set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable high pitch sounds SAVING THE CONFIGURATION CHANGES Click the Update button in the Configuration page to save the changes to the HT 502 configuration The following screen confirms that the changes are saved Reboot or power cycle the HT 502 to make the changes take effect FIGURE 4 SCREENSHOT OF SAVE CONFIGURATION PAGE Grandstream Device Configuration Your configuration changes have been saved Th
21. Last Updated 03 2007 Genn Innovative IP Voice Port Status Shows several information regarding the individual FXS ports Registration Busy Delayed Forward Forward FXS1 On Hook Registered Yes 613 J FXS2 On Hook Registered No 614 Both FXS port1 and FXS port2 are registered with this SIP Server e FXS Port 1 user has set Do Not Disturb e FXS Port 1 user has set his calls to be forwarded unconditionally to ext 613 e FXS Port 2 user has set his calls to forward to 614 when his phone is busy ADVANCED USER CONFIGURATION Log in to the advanced user configuration page the same way as for the basic configuration page The password is case sensitive and the factory default password for Advanced User is admin Advanced User configuration includes the end user configuration and the advanced configurations including a SIP configuration b Codec selection c NAT Traversal Setting and d other miscellaneous configuration HT 502 each FXS SIP account has its own configuration page Their configurations are identical TABLE 9 HT 502 ADVANCED CONFIGURATION PAGE DEFINITIONS Admin Password This contains the password to access the Advanced Web Configuration page This field is case sensitive Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters
22. NAT friendly TFTP server on the public Internet for firmware upgrade Please check the Services section of Grandstream s Web site to obtain our public TFTP server s IP address Alternatively user can download a free TFTP or HTTP server and conduct local firmware upgrade A free windows version TFTP server is available for download from http support solarwinds net updates New customerFree cfm Our latest official release can be downloaded from http www grandstream com y firmware htm Directions to Download TFTP Server 2 3 4 5 6 Unzip the file and put all of them under the root directory of the TFTP server Put the PC running the TFTP server and the HT 502 device in the same LAN segment Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Start the TFTP server in the phone s web configuration page Configure the Firmware Server Path with the IP address of the PC Update the change and reboot the unit User can also choose to download the free HTTP server from http httpd apache org or use Microsoft IIS Web server Grandstream Networks Inc HT 502 User Manual Page 28 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Voic CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP Config Server P
23. The standard tone pairs used on telephone terminals for dialing using in band signaling The standards define 16 tone pairs 0 9 and A F although most terminals support only 12 of them 0 9 and Grandstream Networks Inc HT 502 User Manual Page 31 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP olc FQDN Fully Qualified Domain Name A FQDN consists of a host and domain name including top level domain For example www grandstream com is a fully qualified domain name www is the host Grandstream is the second level domain and and com is the top level domain FXS Foreign eXchange Office An FXS device can be an analog phone answering machine fax or anything that handles a call from the telephone company like AT amp T They should also operate the same way when connected to an FXS interface e An FXS interface will accept calls from FXS or PSTN interfaces All countries and regions have their own standards e FXS is complimentary to FXS and the PSTN FXS Foreign eXchange Station An FXS device has hardware to generate the ring signal to the FXS extension usually an analog phone e An FXS device will allow any FXS device to operate as if it were connected to the phone company This makes your PBX the POTS PSTN for the phone e he FXS Interface connects to FXS devices by an FXS interface of course DHCP The Dynamic Host Configuration Protocol DHCP is an Internet protocol for automating the configura
24. VR Please refer to section CONFIGURATION GUIDE for instructions If TFTP server is in FQDN format it must be set via web configuration interface End users recommended using our TFTP server Its address can be found at http www grandstream com firmware html Currently the TFTP server your HT502 can be upgraded from has an IP address 168 75 215 189 For companies we recommend to maintain their own TFTP HTTP server for upgrade and provisioning procedures Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the HT ATA will attempt to retrieve the new image files by downloading them into the HT 502 s SRAM During this stage the HT 502 s LEDs will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash If TFTP HTTP fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the HT 502 will stop the TFTP HTTP process and simply boot using the existing code image in the flash Firmware upgrade may take as long as 1 to 20 minutes over Internet or just 20 seconds if it is performed on a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have a local firmware upgrade server Grandstream provides a
25. Voice TABLE 7 HT 502 BASIC CONFIGURATION SETTINGS DEFINITIONS End User Password Web Port Telnet Server IP Address DHCP hostname DHCP domain DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Name Service Time Zone Self Defined Time Zone Language Device Mode Enable support UPnP Reply to ICMP on WAN port Grandstream Networks Inc Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters By default HTTP uses port 80 This field is for customizable web port Default is set to YES There are two modes to operate the HT 502 DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The HT 502 acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The HT 502 will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is blank This option specifies the domain name that client should use when resolving hostnames via the Domain Name System Default
26. aa aaa teaatoateaeoteoeoeeeoeeooeoooeooesooeoooosneoooooneoonoononn 13 TABLE 7 HT 502 BASIC CONFIGURATION SETTINGS DEFINITIONS eene ener nnne 18 TABLE 8 HT 502 DEVICE STATUS PAGE D EEINDTIONS taa taaeaeateaenteooeeseeooeooeeooeooesoneooooonesoooonoeo 19 TABLE 9 HT 502 ADVANCED CONFIGURATION PAGE DEFINITIONS eee me nnne neni 20 TABLE 10 HT 502 INDIVIDUAL ACCOUNT SETTINGS DEFINITIONS eee em nnne nennen nennen 22 CONFIGURATION GUI INTERFACE EXAMPLES HT 502 USER MANUAL http www grandstream com user manuals GUI GUI HT502 rar SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE SCREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE SCREENSHOT OF FXS PORT 2 CONFIGURATION PAGE SCREENSHOT OF STATUS CONFIGURATION LoG IN PAGE Ce ge x 9 Xo Grandstream Networks Inc HT 502 User Manual Page 3 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Voic WELCOME Thank you for purchasing Grandstream s HT 502 the affordable feature rich Analog Telephone Adaptor Grandstream HandyTone 502 is a new addition to the popular HandyTone ATA product family It features the rich audio quality a broad range of voice codecs and functionality of the HT 502 including two 2 FXS ports each with independent SIP accounts This manual will help you learn how to operate and manage your HandyTone 502 Analog Telephone Adaptor and make the best use of its many upgraded features including simple
27. ach time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5 seconds have elapsed if the user forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct IP to IP calling Dial Plan Prefix Sets the prefix added to each dialed number Use as Dial Key Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If set to No this key can be included as part of number Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 2 2 Grammar x any digit from 0 9 a Xx at least 2 digit number b exclude c 8 5 any digit of 3 4 or 5 d 147 any digit 1 4 or 7 e 2 011 replace digit 2 with 011 when dialing e Example 1 369 11 161 7xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 f
28. and quick installation 3 way conferencing and direct IP IP Calling This HT 502 is very easy to manage and configure and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the tele worker SAFETY COMPLIANCES The HT 502 phone complies with FCC CE and various safety standards The HT 502 power adaptor is compliant with UL standard Only use the universal power adapter provided with the HT 502 package The manufacturers warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your HT 502 from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Please do not use a different power adaptor with the HT 502 as it may cause damage to the products and void the manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please download these examples http www grandstrea
29. ath is the TFTP or HTTP server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named C QXXXXXXXXXXXX where xxxxxxxxxxxx is the LAN side MAC address of the device i e Cfg000b8201 02ab The configuration file name should be in lower cases FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it the possible to store ALL of the firmware with different version in one single directory Similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre suffix changes is set to Yes the device wi
30. atic Gain Control is an electronic system found in many types of devices Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions ARP Address Resolution Protocol is a protocol used by the Internet Protocol IP RFC826 specifically IPv4 to map IP network addresses to the hardware addresses used by a data link protocol The protocol operates below the network layer as a part of the interface between the OSI network and OSI link layer li is used when IPv4 is used over Ethernet ATA Analogue Telephone Adapter Covert analogue telephone to be used in data network for VoIP like Grandstream HT series products CODEC Abbreviation for Coder Decoder It s an analog to digital A D and digital to analog D A converter for translating the signals from the outside world to digital and back again CNG Comfort Noise Generator generate artificial background noise used in radio and wireless communications to fill the silent time in a transmission resulting from voice activity detection DATAGRAM A data packet carrying its own address information so it can be independently routed from its source to the destination computer DECIMATE To discard portions of a signal in order to reduce the amount of information to be encoded or compressed Lossy compression algorithms ordinarily decimate while sub sampling DECT Digital Enhanced Cordless Telecommunications A standard dev
31. ded GUI pages and the following five 5 steps FIVE EASY STEPS TO CONFIGURE THE HT 502 1 Connect a standard touch tone analog telephone or fax machine to first FXS port 2 Connect another standard touch tone analog telephone or fax machine to second FXS port 3 Insert the Ethernet cable into the WAN port of HT 502 and connect the other end of the Ethernet cable to an uplink port a router or a modem etc d Connect a PC to the LAN port of HT 502 5 Insert the power adapter into the HT 502 and connect it to a wall outlet FIGURE 2 CONFIGURING THE HT 502 Internet ADSL Cable Modem Ethernet Analog Phone Analog Phone WAN Cordless Phone Cordless Phone LAN eae Grandstream Networks Inc HT 502 User Manual Page 6 of 34 Firmware 1 0 0 39 Last Updated 03 2007 e Znstean Inmovativo IP Voice amp vidoo PRODUCT OVERVIEW The HT 502 is a full feature voice and fax over IP device that offers a high level of integration including dual 10M 100Mbps network ports with integrated router NAT DHCP server dual port FXS telephone gateway market leading sound quality rich functionalities and a compact and lightweight design The HT 502 fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market Moreover it supports comprehensive voice codecs including G 7 11 a u law G 723 1 G 726 16 24 32 48 bit rates G 729A B E
32. e delivery and packaging of multimedia data but does not transport any data itself It is used periodically to transmit control packets to participants in a streaming multimedia session The primary function of RTCP is to provide feedback on the quality of service being provided by RTP RTP Real time Transport Protocol defines a standardized packet format for delivering audio and video over the Internet It was developed by the Audio Video Transport Working Group of the IETF and first published in 1996 as RFC 1889 SDP Session Description Protocol is a format for describing streaming media initialization parameters It has been published by the IETF as RFC 2327 SIP Session Initiation Protocol An IP telephony signaling protocol developed by the IETF RFC3261 SIP is a text based protocol suitable for integrated voice data applications SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H 323 All Grandstream products are SIP based STUN Simple Traversal of UDP over NATs is a network protocol allowing clients behind NAT or multiple NATs to find out its public address the type of NAT it is behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between two hosts that are both behind NAT routers The protocol is defined in RFC 3489 STUN will usually work well with non symmetric NAT routers TCP Transmission Control
33. eared on reboot Default is No If set to Yes user can place outgoing calls even when not registered if allowed by ITSP but is unable to receive incoming calls This parameter allows the user to specify the time frequency in minutes the HI 502 refreshes its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Defines the local SIP port the HT 502 will listen and transmit The default value for FXS port 1 is 5060 The default value for FXS port 2 is 5062 Defines the local RTP RTCP port pair the HT 502 will listen and transmit It is the base RIP port for channel 0 When configured channel 0 uses this port value for RTP and the port_value 1 for its RTCP channel 1 uses port value 2 for RTP and port value 3 for its RTCP The default value for FXS port 1 is 5004 The default value for FXS port 2 is 5012 This parameter forces the random generation of both the local SIP and RTP ports when set to Yes This is usually necessary when multiple HT 502 are behind the same NAT Default is NO If set to YES then for Attended Transfer the Refer To header uses the transferred target s Contact header information Sets the payload type for DTMF using RFC2833 Send DTMF as inband in audio Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is No If set to yes flash will be sent as DTMF event
34. ee 14 GONHOQUIATION Sever IP AOGICSS EE 14 UTA FT OO O MN cs tc E E Um 14 Firmware Upgrade Mode EE 14 WAN FOR E Bee 14 CONFIGURING THE HT 502 USING THE WEB Bpowern 15 Access the Web Configuration Menu 15 END USER CONFIGURATION EEN 16 IMPORTANT SE NGS eebe 16 ANE YOU NOE tait ap in 16 DT AW A NO E 17 Preferred VOCODER CGodec RETE EEEE E AER 17 ADVANCED USER CONFIGURATION kk tk kt kte kwa kaa kaa kaa kaa kaa aaa taa aa aa aaa tre rre tree rentrer rentre tree rte trte reet rer rsen 20 SAVING THE CONFIGURATION CHANGES kl kte tb tk t e taw taa kaa kaa kaa aaa taa aaa tea a aaa see teeeseereeoseeooesseesoeoseesoeosonsoeosnnsnnennn 26 REBOOTING THE HT 502 FROM REMOTE hbe bb kb tt tate tata m II aaa aaa taa taa taaesaaeateosteosteosteoseesseeosoeosoeosaoooseooonns 26 CONFIGURATION THROUGH A CENTRAL SERVER l bbl tbt bb tee a wate a aa taa aaa taa aaa teaeaaesaeraeesaeoeeoseesoeoseesoeosnnsooosnnen 26 GAPS GRANDSTREAM AUTOMATED PROVISIONING DvSTEM 26 SOFTWARE UPGHADBE ii mi kiba ni oeil n nt mf ii kai it tt MEER n ka ki an n it kk n ak a ik 28 FIRMWARE UPGRADE THROUGH IEIRIHITIR nene 28 CONFIGURATION FILE DOWNLOAD 29 FIRMWARE AND CONFIGURATION FILE PREFIX AND BOS 29 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD 29 RESTORE FACTORY DEFAULT SETTING 1 eeeeeeeeeeeeee eene nhennhnnnhnn nnn nnm n arra msan sanas naa nasa nan 30 RESET VIA THE RESET
35. eloped by the European Telecommunication Standard Institute from 1988 governing pan European digital mobile telephony DECT covers wireless PBXs telepoint residential cordless telephones wireless access to the public switched telephone network Closed User Groups CUGs Local Area Networks and wireless local loop The DECT Common Interface radio standard is a multi carrier time division multiple access time division duplex MC TDMA TDD radio transmission technique using ten radio frequency channels from 1880 to 1930 MHz each divided into 24 time slots of 10ms and twelve full duplex accesses per carrier for a total of 120 possible combinations A DECT base station an RFP Radio Fixed Part can transmit all 12 possible accesses time slots simultaneously by using different frequencies or using only one frequency All signaling information is transmitted from the RFP within a multi frame 16 frames Voice signals are digitally encoded into a 32 Kbit s signal using Adaptive Differential Pulse Code Modulation DNS Short for Domain Name System or Service or Server an Internet service that translates domain names into IP addresses DID Direct Inward Dialing The ability for an outside caller to dial to a PBX extension without going through an attendant or auto attendant DSP Digital Signal Processor A specialized CPU used for digital signal processing Grandstream products all have DSP chips built inside DTMF Dual Tone Multi Frequency
36. es NAT SETTINGS If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage This setting depends on your network settings Generally if you have multiple IP devices under the same network it should be set to Yes lf using a Public IP address set this parameter to No 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network Grandstream Networks Inc HT 502 User Manual Page 16 of 34 Firmware 1 0 0 39 Last Updated 03 2007 GH Inmavativo IP Voice amp Vidao DTMF METHODS DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e DTMF via SIP INFO Enable one or more DTMF methods based on your PBX system PREFERRED VOCODER CODEC The HT 502 supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e PCMU SA or G711p a e G729 A B E e G723 e G726 16 24 32 40 e iLBC Grandstream Networks Inc HT 502 User Manual Page 17 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Genn Innovative IP
37. ey will take effect on next reboot En cN REBOOTING THE HT 502 FROM REMOTE Remotely reboot the HT 502 by clicking the Reboot button at the bottom of the configuration page When finished re login to the HT 502 after waiting for about 30 seconds CONFIGURATION THROUGH A CENTRAL SERVER Grandstream HT 502 can be automatically configured from a central provisioning system When HT 502 boot up it will send TFTP or HTTP request to download configuration file cfgOOOb8Z2xxxxxx where 000b82xxxxxx is the LAN side MAC address of the HT 502 Download the configuration files via TFTP or HTTP from the central server A service provider or an enterprise with large deployment of HT 502 can easily manage the configuration and service provisioning of individual devices remotely from a central server GAPS GRANDSTREAM AUTOMATED PROVISIONING SYSTEM Grandstream provides a licensed provisioning system called GAPS Grandstream Automated Provisioning System that is used to support automated configuration of HT 502 GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual HT 502 for firmware upgrade remote reboot etc Grandstream Networks Inc HT 502 User Manual Page 26 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmovativo IP Wole Grandstream provides GAPS service to VolP service providers Use GAPS for either simple redirection or
38. fault is No This allows you to change set the MAC address on the WAN interface Sets the LAN subnet mask Default value is 255 255 255 0 Base IP for the LAN port which functions as a Gateway for the subnet Default value is 192 168 2 1 Value is set in units of hours Default value is 120 hrs 5 Days The time IP address is assigned to the LAN clients Forward all WAN IP traffic to a specific IP address if no matching port is used by HT 502 or defined in port forwarding Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port In addition to the Basic Settings configuration page end users also have access to the Device Status page TABLE 8 HT 502 DEVICE STATUS PAGE DEFINITIONS MAC Address WAN IP Address Product Model Software Version System Up Time PPPoE Link Up The device ID in HEX format This is needed for ISP troubleshooting Note there are separate MAC addresses for the WAN side and the LAN side Shows WAN IP address of HT 502 Contains the product model info Program This is the main software release Boot and Loader are seldom changed Shows system up time since the last reboot Indicates whether the PPPoE connection is up if the HT 502 is connected to DSL modem NAT Indicates the type of NAT connection used by the HT 502 via its WAN port Based on STUN protocol Grandstream Networks Inc HT 502 User Manual Page 19 of 34 Firmware 1 0 0 39
39. his protects the File configuration from an unauthorized change Firmware Key Used for firmware encryption Should be 32 digit in hexadecimal representation End user should keep it blank Lock Keypad If set to Yes the configuration update via keypad is disabled Update Disable Voice Default is No Prompt Grandstream Networks Inc HT 502 User Manual Page 21 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Genn Innovative IP Voice Disable Direct IP IP Default is No Calling NTP server Syslog Server Syslog Level URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider Select the HT 502 to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events 1 product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level SLIC chip exception WARNING and ERROR levels 0 memory exception ERROR level mc ine NE SpA I pe RS The Syslog uses USER facility In addition to standard Syslog payload it contains the following components
40. ion page by the following URI via WAN port http HandyTone IP Address the HT IP Address is the WAN IP address for the HT 502 NOTE If using a web browser to enter the configuration page strip the leading O s because the browser will parse in octet i e if the IP address is 192 168 001 014 please type in 192 168 1 14 Grandstream Networks Inc HT 502 User Manual Page 15 of 34 Firmware 1 0 0 39 Last Updated 03 2007 e Znstean Inmaovativo IP Voice amp Vidao END USER CONFIGURATION Once the HTTP request is sent from a web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level Only Status and Basic Settings Administrator Level Browse all pages Only an administrator can access the ADVANCED SETTINGS configuration page FIGURE 3 SCREENSHOT OF CONFIGURATION LOG IN PAGE P gm n EA s ort mom ken ni m ER za Co ken pn za on Grandstream Device Lonfiguration NOTE If you cannot log into the configuration page by using default password please check with the VolP Service provider The service provider may have provisioned and configured the device for you The Basic Configuration Page is the first web GUI the user will see Important Settings The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default valu
41. is played in the middle 69 Call Return Service Dial 69 and the phone will dial the last incoming phone number received 70 Disable Call Waiting per call Dial 70 number No dial tone is played in the middle Ti Enable Call Waiting per call Dial 71 number No dial tone is played in the middle 72 Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait for dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward To cancel Unconditional Call Forward dial 73 wait for dial tone then hang up 78 Enable Do Not Disturb DND When enabled all incoming calls are rejected 79 Disable Do Not Disturb DND When disabled incoming calls are accepted 87 Blind Transfer 90 Busy Call Forward Dial 90 and then the forwarding number followed by Wait for dial tone then hang up 91 Cancel Busy Call Forward To cancel Busy Call Forward dial 91 wait for dial tone then hang up 92 Delayed Call Forward Dial 92 and then the forwarding number followed by Wait for dial tone then hang up 93 Cancel Delayed Call Forward To cancel Delayed Call Forward dial 93 wait for dial tone then hang up Flash Hook Toggles between active call and incoming call call waiting tone If not in conversation flash hook will switch to a new channel for a new call
42. it switched connections of the public switched telephone network PSTN The basic steps involved in originating an IP Telephony call are conversion of the analog voice signal to digital format and compression translation of the signal into Internet protocol IP packets for transmission over the Internet or other packet switched networks the process is reversed at the receiving end The terms IP Telephony and Internet Telephony are often used to mean the same however they are not 100 per cent interchangeable since Internet is only a subcase of packet switched networks For users who have free or fixed price Internet access IP Telephony software essentially provides free telephone calls anywhere in the world However the challenge of IP Telephony is maintaining the quality of service expected by subscribers Session border controllers resolve this issue by providing quality assurance comparable to legacy telephone systems IVR IVR is a software application that accepts a combination of voice telephone input and touch tone keypad selection and provides appropriate responses in the form of voice fax callback e mail and perhaps other media Grandstream Networks Inc HT 502 User Manual Page 32 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Wole MTU A Maximum Transmission Unit MTU is the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network such as the Inte
43. ll only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FiLE DOWNLOAD When Automatic Upgrade is set to Yes Service Provider can use P193 Auto Check Interval in minutes default and minimum is 60 minutes to have the devices periodically check with either Firmware Server or Config Server whenever they are defined This allows the device periodically check if there are any new changes need to be taken on a scheduled time By defining different intervals in P193 for different devices Server Provider can spread the Firmware or Configuration File download in minutes to reduce the Firmware or Provisioning Server load at any given time AutomaticUpgrade E E E Check every day Check every week Grandstream Networks Inc HT 502 User Manual Page 29 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmavativo IP Voice RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider There are two ways to reset the device RESET VIA THE RESET BUTTON Locate a needle sized hole on the back panel of the HT 502 unit next to the power connection 2 Insert a pin in this h
44. m com user manuals GUI GUI HT502 rar for your reference e This document is subject to change without notice The latest electronic version of this user manual is available for download 9 http www grandstream com user manuals HT502 User Manual pdf e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose is not permitted without the express written permission of Grandstream Networks Inc Grandstream Networks Inc HT 502 User Manual Page 4 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmovativo IP Voice amp Viioo CONFIGURE YOUR HT 502 Configuring your HT 502 and connecting the unit to the VoIP network is very simple The HT 502 is easy to configure using the embedded GUI pages and the following five 5 steps outlined below Examples of the GUI Interfaces can be downloaded from http www grandstream com user manuals GUI GUI HT502 rar Before you begin please verify the contents of the HT 502 package EQUIPMENT PACKAGING Unpack and check all accessories Equipment included in the package e one 12V universal power adapter e one Ethernet cable e one device unit e one HT502 stand CONNECT YOUR ATA First familiarize yourself with the features of the HT 502 The HT 502 has two FXS ports Each FXS port can have a separate SIP account This is a key feature of HT 502 Both ports can make calls concurrently FIGURE 1 CONNECTING THE HT 502
45. n 47 then 192 168 0 160 5062 followed by pressing the key If itis configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You cannot make direct IP calls between FXS1 to FXS2 since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to release the previously held Caller and resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop a call using hook flash CALL WAITING Call waiting tone 3 short beeps indicates an incoming call if the call waiting feature is enabled Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls Grandstream Networks Inc HT 502 User Manual Page 11 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Cim Inzavativa IP Wole CALL TRANSFER Blind Transfer Assume that call Caller A and B are in conversation A wants to B ind Transfer B to C 3 Caller A presses FLASH on the analog phone to hear the dial tone 4 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 5 Caller A will hear the confirm tone Then A can hang up NOTE Enable Call Feature must be set to Yes in web configuration page Caller
46. ole and press for about 7 seconds The back LEDs for LAN and WAN will be solid on to indicate the reset 3 Take out the pin All unit settings are restored to factory settings RESET VIA IVR 1 NOTE Find the MAC address of the device It is a 12 digits HEX number located on the bottom of the unit Encode the MAC address Please use the following mapping 0 9 0 9 A 22 B 222 C 2222 D 33 E 333 F 3333 For example if the MAC address is 000b8200e395 it should be encoded as 0002228200333395 To perform factory reset Pick up the headset and dial for voice prompt Enter 99 and get the voice prompt Reset Enter the encoded MAC address of the device Wait for 15 seconds The device will reboot automatically and restore to factory default setting 1 Factory Reset will be disabled if the Lock keypad update is set to Yes 2 Please be aware by default the HT 502 WAN side HTTP access is disabled After a factory reset the device s web configuration page can be accessed only from its LAN port Grandstream Networks Inc HT 502 User Manual Page 30 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Cim Inzavativa IP ake GLOSSARY OF TERMS ADSL Asymmetric Digital Subscriber Line Modems attached to twisted pair copper wiring that transmit from 1 5 Mbps to 9 Mbps downstream to the subscriber and from 16 kbps to 800 kbps upstream depending on line distance AGC Autom
47. or any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing 3 Default Outgoing x Subscribe for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Grandstream Networks Inc HT 502 User Manual Page 24 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Genn Innovative IP Voice Send Anonymous If this parameter is set to Yes the From header along with Privacy and H Asserted_ldentity headers in outgoing INVITE message will be set to anonymous blocking Caller ID Anonymous Call Default is No If set to Yes incoming calls with anonymous Caller ID will be Rejection rejected with 486 Busy message Special Feature Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Preferred Vocoder The HT 502 supports up to 5 different Vocoder types including G 711 A U law G 726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E and iLBC The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 The last Vocoder is entered by choosing the appropriate option
48. ows two parties that is a FXS Port with an analog phone and another VoIP Device to talk to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both HT 502 and other VoIP Device have public IP addresses or Both HT 502 and other VoIP Device are on the same LAN using private IP addresses or 3 Both HT 502 and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ HT 502 supports two ways to make Direct IP Calling Using IVR 1 Pickup the analog phone then access the voice menu prompt by dial 2 Dial A7 to access the direct IP call menu 3 Enter the IP address after the dial tone and voice prompt Direct IP Calling Using Star Code 1 Pick up the analog phone then dial 47 2 Enter the target IP address Note NO dial tone will be played between step 1 and 2 Destination ports can be specified using encoding for followed by the port number Examples a Ifthe target IP address is 192 168 0 160 the dialing convention is 47 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specified b Ifthe target IP address port is 192 168 1 20 5062 then the dialing convention would be 47 or Voice Prompt with optio
49. rnet The maximum for Ethernet is 1500 byte NAT Network Address Translation NTP Network Time Protocol a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP SBC Outbound Proxy or another name Session Border Controller A device used in VolP networks OBP SBCs are put into the signaling and media path between calling and called Caller The OBP SBC acts as if it was the called VolP phone and places a second call to the called Caller The effect of this behavior is that not only the signaling traffic but also the media traffic voice video etc crosses the OBP SBC Without an OBP SBC the media traffic travels directly between the VoIP phones Private OBP SBCs are used along with firewalls to enable VoIP calls to and from a protected enterprise network Public VoIP service providers use OBP SBOs to allow the use of VoIP protocols from private networks with internet connections using NAT PPPoE Point to Point Protocol over Ethernet is a network protocol for encapsulating PPP frames in Ethernet frames It is used mainly with cable modem and DSL services PSTN Public Switched Telephone Network The phone service we use for every ordinary phone call or called POT Plain Old Telephone or circuit switched network RTCP Real time Transport Control Protocol defined in RFC 3550 a sister protocol of the Real time Transport Protocol RTP It partners RTP in th
50. the following three options 1 always check 2 check when pre suffix changes and 3 never upgrade WAN PoRT WEB ACCESS Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages Grandstream Networks Inc HT 502 User Manual Page 14 of 34 Firmware 1 0 0 39 Last Updated 03 2007 Gon Inmaovativo IP Voic CONFIGURING THE HT 502 USING THE WEB BROWSER HT 502 has an embedded Web server that will respond to HTTP GET POST requests It also has embedded HTML pages that allow users to configure the HT 502 through a web browser such as Microsoft s IE and AOL s Netscape ACCESS THE WEB CONFIGURATION MENU The HT 502 HTML configuration menu can be accessed via LAN or WAN port From the LAN port 1 Directly connect a computer to the LAN port Open a command window on the computer Type in ipconfig release the IP address etc becomes O Type in ipconfig renew the computer gets an IP address in 192 168 2 x segment by default Open a web browser type in the default gateway IP address http 192 168 2 1 You will see the login page of the device CI e e I9 From the WAN port The WAN port HTML configuration option is disabled by default from factory To access the HTML configuration menu from the WAN port 1 Enable the WAN Port Web Access option via IVR option 12 2 Find the WAN IP address of the HT 502 using voice prompt menu option 02 3 Access the HT 502 Web Configurat
51. tion of computers that use TCP IP DHCP can be used to automatically assign IP addresses to deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information such as the addresses for printer time and news servers ECHO CANCELLATION Echo Cancellation is used in telephony to describe the process of removing echo from a voice communication in order to improve voice quality on a telephone call In addition to improving quality this process improves bandwidth savings achieved through silence suppression by preventing echo from traveling across a network There are two types of echo of relevance in telephony acoustic echo and hybrid echo Speech compression techniques and digital processing delay often contribute to echo generation in telephone networks H 323 A suite of standards for multimedia conferences on traditional packet switched networks HTTP Hyper Text Transfer Protocol the World Wide Web protocol that performs the request and retrieve functions of a server IP internet Protocol A packet based protocol for delivering data across networks IP PBX IP based Private Branch Exchange IP Telephony Internet Protocol telephony also known as Voice over IP Telephony A general term for the technologies that use the Internet Protocol s packet switched connections to exchange voice fax and other forms of information that have traditionally been carried over the dedicated circu
52. up the phone to resume conversation with B 3 WAY CONFERENCING The HT 502 supports Bellcore style 3 way Conference Instructions for 3 way conference Assue that call party A and B are in conversation Caller A HT502 wants to bring third Caller C into conference 1 A presses FLASH on the analog phone or Hook Flash for old model phones to get a dial tone A dials C s number then or wait for 4 seconds If C answers the call then A presses FLASH to bring B C in the conference If C does not answer the call A can press FLASH back to talk to B If A presses FLASH during conference C will be dropped out ot x E Ie Grandstream Networks Inc HT 502 User Manual Page 12 of 34 Firmware 1 0 0 39 Last Updated 03 2007 C inm Inmavativo IP Voice Call Features The HT 502 supports all the traditional and advanced telephony features TABLE 6 HT 502 CALL FEATURE DEFINITIONS Key Call Features 30 Block Caller ID for all subsequent calls 31 Send Caller ID for all subsequent calls A7 Direct IP Calling Dial 47 IP address No dial tone is played in the middle Detail see Direct IP Calling section on page 12 50 Disable Call Waiting for all subsequent calls 51 Enable Call Waiting for all subsequent calls 67 Block Caller ID per call Dial 67 number No dial tone is played in the middle 82 Send Caller ID per call Dial 82 number No dial tone
53. ver used for firmware upgrade and configuration via HTTP For example ttp provisioning mycompany com 6688 Grandstream 1 0 0 34 6688 is the specific TCP port where the HTTP server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No HT 502 will only do HTTP download once at boot up Firmware Server IP address or domain name of firmware server Path Config Server Path IP address or domain name of configuration server Firmware File Prefix Default is blank If configured HT 502 will request firmware file with the prefix This setting is useful for ITSPs End user should keep it blank Firmware File Default is blank End user should keep it blank Postfix Config File Prefix Default is blank End user should keep it blank Config File Postfix Default is blank End user should keep it blank Automatic Upgrade Choose Yes to enable automatic upgrade and provisioning In Check for new firmware every field enter the number of days to enable HT 502 to check the server for firmware upgrade or configuration in the defined period of days When set to No HT 502 will only do upgrade once at boot up Always check for New Firmware Check New Firmware only when F W pre suffix changes Firmware Key Used for firmware encryption Should be 32 digit in hexadecimal representation End user should keep it blank Authenticate Conf If set to Yes config file is authenticated before acceptance T

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