User Manual - CyberPower
Contents
1. berPower Reliability Quality Value Cy BRG8 amp 50AVRLCD BRG1000AVRLCD User s Manual K01 0000351 00 PRODUCT REGISTRATION Thank you for purchasing a CyberPower product Please take a few minutes to register your product at www cpsww com registration Registration certifies your product s warranty confirms your ownership in the event of a product loss or theft and entitles you to free technical support Register your product now to receive the benefits of CyberPower ownership IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This Manual Contains Important Instructions that should be followed during Installation and Maintenance of the UPS and batteries CAUTION To prevent the risk of fire or electric shock install in a temperature and humidity controlled indoor area free of conductive contaminants Please see specifications for acceptable temperature and humidity range CAUTION To reduce the risk of electric shock do not remove the cover except to service the battery Turn off and unplug the unit before servicing the batteries There are no user serviceable parts inside except for the battery CAUTION Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected CAUTION The UPS must be connected to an AC power outlet with fuse or circuit breaker protection Do not plug into an outlet that is not grounded If you need to de energize this equipment turn off and unplu2. TELLE Normal Mode Battery Mode Battery CYBERPOWER GREENPOWER UPS TECHNOLOGY Advanced Energy Saving Patented Bypass Technology CyberPower s patented GreenPower UPS with Bypass Technology reduces UPS energy costs by up to 75 compared to conventional UPS models Even when utility power is normal conventional UPS models constantly pass power through a transformer By contrast under normal conditions the advanced circuitry of a GreenPower UPS bypasses the transformer As a result the power efficiency is significantly ENERGY SAVING TECHNOLOGY increased while decreasing waste heat using less energy and reducing energy costs When an abnormal power condition occurs the GreenPower UPS automatically runs power through its transformer to regulate voltage and provide safe power Since utility power is normal over 88 of the time the GreenPower UPS operates primarily in its efficient bypass mode The GreenPower UPS is also manufactured in accordance with the Restriction on Hazardous Substances ROHS directive making it one of the most environmentally friendly on the market today Limited Warranty and Connected Equipment Guarantee Read the following terms and conditions carefully before using the CyberPower BRG850AVRLCD BRG1000AVRLCD the Product By using the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and Connec
3. CyberPower RB1280A for the BRG850AVRLCD and CyberPower RB1290 for the BRG1000AVRLCD 2 CAUTION Risk of Energy Hazard 12V maximum 9 Ampere hour battery Before replacing batteries remove conductive jewelry such as chains wrist watches and rings High energy conducted through these materials could cause severe burns CAUTION Do not dispose of batteries in a fire The batteries may explode CAUTION Do not open or mutilate batteries Released material is harmful to the skin and eyes It may be toxic 5 CAUTION Abattery can present a risk of electrical shock and high short circuit current The following precautions should be observed when working on batteries 1 Remove watches rings or other metal objects 2 Use tools with insulated handles CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO LOCAL REGULATIONS BATTERY REPLACEMENT PROCEDURE Turn off and unplug all connected equipment Turn the UPS off and unplug it from the AC power source Turn the UPS on its side Remove the front panel retaining screws located on the bottom of the UPS Slide the battery compartment cover front panel completely off of the unit Disconnect the battery wires from the battery Remove the battery from the compartment Put the battery back into the compartment Install the replacement battery by connecting the red wire and black wire to the same color connectors from the battery p
4. at a time until the icon turns off and the alarm stops 8 SCHEDULE Users can setup the schedule to turn on and shut down the computer and UPS through PowerPanel Personal Edition software The LCD display will show how much time is left before the UPS will turn back on or shut down 9 ESTIMATED RUNTIME This displays the run time estimate of the UPS with current battery capacity and load 10 OUTPUT Meter This meter measure in real time the AC voltage that the UPS system is providing to the computer such as normal AC line mode AVR mode and battery backup mode Note The OUTPUT meter shows the status of the battery backup outlets in terms of load frequency and voltage 11 INPUT Meter This meter measures the AC voltage that the UPS system is receiving from the utility wall outlet The UPS is designed through the use of automatic voltage regulation to continuously correct output voltage to connected equipment to a safe 110 120 voltage output range In the event of a complete power loss severe brownout or over voltage the UPS relies on its internal battery to supply consistent 110 120 output voltage The INPUT voltage meter can be used as a diagnostic tool to identify poor quality input power 12 EVENT This meter records the number of power outages 13 MUTE This icon appears whenever the UPS is in silent mode However when there is a problem with the UPS the alarm will still beep even in silent mode 14 AVR Automatic Voltage Reg
5. claims cpsww com for instructions within 10 days of the occurrence 2 When you contact CyberPower identify the Product the Purchase Date and the item s of Connected Equipment Have information on all applicable insurance or other resources of recovery payment that are available to the Initial Customer and Request a Claim Number 3 You must provide a dated purchase receipt or other proof of the original purchase and provide a description of the damage to your connected equipment 4 Pack and ship the product to CyberPower and if requested the item s of Connected Equipment a repair cost estimate for the damage to the Connected Equipment and all claim forms that CyberPower provides to you Show the Claim Number on the shipping label or include it with the product You must prepay all shipping costs you are responsible for packaging and shipment and you must pay the cost of the repair estimate How Long Do I Have To Make A Claim All claims must be made within ten days of the occurrence What Will We Do To Correct Problems CyberPower will inspect and examine the Product If the Product is defective in material or workmanship CyberPower will repair or replace it at CyberPower s expense or if CyberPower is unable to or decides not to repair or replace the Product if defective within a reasonable time CyberPower will refund to you the full purchase price you paid for the Product purchase receipt showing price paid is required If
6. displays the approximate output load level in 20 increments of the UPS battery outlets Sensitivity setup This meter is also used to setup the UPS sensitivity when you are in the programming mode If the connected equipment can tolerate more power events example unstable power often associated with stormy weather select Low Sensitivity and the UPS will go to Battery Mode less often If the connected equipment is more sensitive to power events select High Sensitivity and the UPS will go to Battery Mode more often 5 BATTERY capacity This meter displays the approximate charge level in 20 increments of the UPS s internal battery During a blackout or severe brownout the UPS switches to battery power the BATTERY icon appears and the charge level decreases 6 FAULT This icon appears if there is a problem with the UPS Press the POWER button to turn the UPS off F01 Battery Mode or AC Utility Power Mode Overload fault Unplug at least one piece of equipment from battery outlets and turn the UPS on again F02 Battery Output Short fault Unplug at least one piece of equipment from battery outlets and turn the UPS on again F03 Charger Fault Contact CyberPower Systems for support F04 Internal Fault Contact CyberPower Systems for support 7 OVER LOAD This icon appears and an alarm sounds to indicate the battery supplied outlets are overloaded To clear the overload unplug one piece of equipment from the battery supplied outlets
7. ack e eo oe oe ee NY 0 Slide back the battery compartment cover and tighten the retaining screws 1 Recharge the UPS for 8 16 hours to fully charge the battery REMINDER Batteries are considered HAZARDOUS WASTE and must be disposed of properly Most retailers that sell lead acid batteries collect used batteries for recycling as required by local regulations DEFINITIONS FOR ILLUMINATED LCD INDICATORS 1 ONLINE The UPS is supplying utility power to connected equipment q ka 4 2 BATTERY During a severe brownout or blackout this icon appears and an alarm sounds SENSITIVITY TJ cae two short beeps followed by a pause to indicate the UPS is operating from its internal batteries ONONE Sai eee Cg EE x rN 3 AVR_ MUTE SCHEDULE LOAD FAULT 3 Energy Saving The UPS is in energy saving bypass mode See CyberPower gt SETTING TIME TO TURN O nape f 7 EVENT TIME TO SHUT DOWN 8 oe OF Op OS kW p ae os oe a O RUN Time Coal Lal Lal tin ee ee SAE EAEN E E S PLL E Seam EIN PRD E LET Tener TEE eS During a prolonged brownout or blackout the alarm will beep rapidly every 1 2 second to indicate Q Gah the UPS s batteries are nearly out of power You should save files and turn off your equipment eee immediately or allow the software to shut the system down GreenPower UPS Technology section for more information 4 LOAD capacity Sensitivity setup LOAD capacity This meter
8. ack outlet to the IN jack of the UPS Connect a telephone cable or network cable from the OUT jack of the UPS to a fax machine telephone modem or network devices 5 Plug the UPS into a 2 pole 3 wire grounded receptacle wall outlet Make sure the wall branch outlet is protected by a fuse or circuit breaker and does not service equipment with large electrical demands e g air conditioner copier etc The warranty prohibits the use of extension cords outlet strips and surge strips 6 Press the power switch to turn the unit on The Power On indicator light will illuminate and the unit will beep If an overload is detected an audible alarm will sound and the unit will emit one long beep To correct this turn the UPS off and unplug at least one piece of equipment from the battery power supplied outlets Make sure the circuit breaker is depressed and then turn the UPS on 7 To maintain optimal battery charge leave the UPS plugged into an AC outlet at all times 8 To store the UPS for an extended period cover it and store with the battery fully charged While in storage recharge the battery every three months to ensure battery life 9 Ensure the wall outlet and UPS are located near the equipment being attached for proper accessibility BASIC OPERATION DESCRIPTION as Power Switch Used as the master on off switch for equipment connected to the battery power supplied outlets 2 Power On Indicator This LED is illum
9. al or consequential damages so the above limitation may not apply to you 6 The Product is not for use in high risk activities or with aquariums The Product is not designed or intended for use in hazardous environments requiring fail safe performance or for use in any circumstance in which the failure of the Product could lead directly to death personal injury or severe physical or property damage or that would affect operation or safety of any medical or life support device collectively High Risk Activities CyberPower expressly disclaims any express or implied warranty of fitness for High Risk Activities or with aquariums CyberPower does not authorize use of any Product in any High Risk Activities or with Aquariums ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT Where Can I Get More Information The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded CyberPower is the warrantor under this Limited Warranty For further information please feel free to contact CyberPower at CyberPower Systems USA Inc 4241 12 Ave E STE 400 Shakopee MN 55379 call us at 877 297 6937 or send us an e mail message at claims cyberpowersystems com CyberPower Systems encourages environmentally sound methods for disposal and recycling of its UPS products Please dispose and or recycle your UPS and batteries in accordance to the local regulations of your state All rights reserve
10. aser printer paper shredder copier space heater vacuum Sump pump or other large electrical devices into the Battery and Surge Protected Outlets The power demands of these devices may overload and damage the unit 9 Full Time Surge Protection Outlets The UPS has five surge suppression outlets to provide protection against surges and spikes 10 Circuit Breaker Located on the back of the UPS the circuit breaker provides overload and fault protection 11 Serial USB Ports to PC The USB port allows connection and communication between the USB port on the computer and the UPS 12 Communication Protection Ports Communication protection ports will protect any standard modem fax telephone line network or Ethernet connection RJ11 RJ45 13 Wiring Fault Indicator red This LED indicator will illuminate to warn the user that a wiring problem exists such as bad ground missing ground or reversed wiring If this is illuminated disconnect all electrical equipment from the outlet and have an electrician verify the outlet is properly wired The UPS will not provide surge protection without being plugged into a grounded and properly wired wall outlet 14 Coax Cable DSS Surge Protection The Coax Cable DSS protection ports will protect any cable modem CATV converter or DSS receiver REPLACING THE BATTERY Replacement of batteries located in an OPERATOR ACCESS AREA 1 When replacing batteries replace with the same number of the following battery
11. d Reproduction without permission is prohibited
12. f the rated capacities of the units are exceeded an overload condition may occur and cause the UPS to shut down or the circuit breaker to trip 2 There are many factors that can affect the amount of power that your computer system will require Itis suggested that the load placed on the battery outlets not exceed 80 of the unit s capacity HARDWARE INSTALLATION GUIDE 1 Your new UPS may be used immediately upon receipt However after receiving a new UPS to ensure the battery s maximum charge capacity it is recommended that you charge the battery for at least 8 hours Your UPS is equipped with an auto charge feature When the UPS is plugged into an AC outlet the battery will automatically charge whether the UPS is turned on or off 2 Note This UPS is designed with a safety feature to keep the system from being turned on during shipment The first time you turn the UPS on you will need to have it connected to AC power or it will not power up 3 With the UPS unit turned off and unplugged connect your computer monitor and any other peripherals requiring battery backup into the battery power supplied outlets DO NOT plug a laser printer paper shredder copier space heater vacuum sump pump or other large electrical devices into the Battery and Surge Protected Outlets The power demands of these devices may overload and damage the UPS 4 To protect a fax phone or modem connect a telephone cable or network cable from the wall j
13. g the unit CAUTION To avoid electric shock turn off the unit and unplug it from the AC power source before servicing the battery CAUTION Not for use in a computer room as defined in the Standard for the Protection of Electronic Computer Data Processing Equipment ANSI NFPA 75 CAUTION To reduce the risk of fire connect only to a circuit provided with 20 amperes maximum branch circuit over current protection in accordance with the National Electric Code ANSI NFPA 70 DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT CyberPower Systems does not sell products for life support or medical applications DO NOT use in any circumstance that would affect the operation and safety of life support equipment medical applications or patient care DO NOT USE WITH OR NEAR AQUARIUMS To reduce the risk of fire or electric shock do not use with or near an aquarium Condensation from the aquarium can cause the unit to short out DO NOT USE THE UPS ON ANY TRANSPORTATION To reduce the risk of fire or electric shock do not use the unit on any transportation such as airplanes or ships The effect of shock or vibration caused during transit and the damp environment can cause the unit to short out INSTALLING YOUR UPS SYSTEM INTRODUCTION Thank you for selecting a CyberPower Systems UPS product This UPS is designed to provide unsurpassed power protection operation and performance during the lifetime of the product UNPACKING Inspect the UPS upon receip
14. inated when the utility power is normal and the UPS outlets are providing power free of surges and spikes 3 LCD module display The LCD display shows all the UPS information using icons and messages For more information please review the Definitions for Illuminated LCD Indicators section below 4 Down Display Button The button can be used to select the LCD display contents including Input Voltage Output Voltage and Estimated Run Time Short press the button to scroll down the function menu Pressing the button for 2 seconds will keep the LCD display always on or turn the LCD display off while in AC Utility power mode For more information about the Down Display Button please refer to the Function Setup Guide 5 Up Mute Button Short press the button to scroll up the function menu Holding the button for more than 2 seconds will silence the alarm For more information about the Up Mute Button please refer to the Function Setup Guide 6 Enter Setup Button Press the button for 2 seconds to enter the setup menu and then select the functions for configuration For more information about the Enter Setup Button please refer to the Function Setup Guide 7 USB Charging Ports The USB Charging ports provide 5V 2 1A power output 8 Battery and Surge Protected Outlets The UPS has five battery powered surge suppression outlets for connected equipment to ensure temporary uninterrupted operation of your equipment during a power failure DO NOT plug a l
15. it appears that our Product failed to protect any equipment plugged into it we will also send you forms for making your claim for the connected equipment We will repair or replace the equipment that was damaged because of the failure of our Product or pay you the fair market value NOT REPLACEMENT COST of the equipment at of the time of the damage We will use Orion Blue Book or another a third party valuation guide or eBay craigslist or other source to establish that amount Our maximum liability is limited to 250 000 for the BRG850AVRLCD and 350 000 for the BRG1000AVRLCD Who Pays For Shipping We pay when we send items to you you pay when you send items to us What isn t covered by the warranty 1 This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product or any data that is lost as a result of the failure or the restoration of data or records or the reinstallation of software 2 This Warranty does not cover or apply to misuse modification operation or storage outside environmental limits of the Product or the equipment connected to it nor for damage while in transit or in storage nor if there has been improper operation or maintenance or use with items not designed or intended for use with the Product such as laser printers appliances aquariums medical or life support devices etc What are the Limitations The sole and exclusive remedies of the Initial Customer are
16. lowing 1 Loss of or damage to data records or software or the restoration of data or records or the reinstallation of software 2 Damage from causes other than AC Power Line Transients spikes or surges on properly installed grounded and code compliant 120 volt power lines in the United States and Canada transients surges or spikes on standard telephone land lines PBX telephone equipment lines or Base 10T Ethernet lines when properly installed and connected This exclusion applies for example to fluctuations in data transmission or reception by CATV or RF transmission or fluctuations or by transients in such transmission 3 Damage from any circumstance described as excluded above with respect to the Product Damages from fire flood wind rain rising water leakage or breakage of plumbing abuse misuse or alteration of either the product or the Connected Equipment 5 CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee CyberPower excludes any liability for direct indirect special incidental or consequential damages whether for damage to or loss of property EXCEPT FOR AND ONLY FOR the specific limited agreement of CyberPower to provide certain warranty benefits regarding Connected Equipment under this Warranty loss of profits business interruption or loss of information or data NOTE Some States or Provinces do not allow the exclusion or limitation of incident
17. n is The USB serial cable is connected Check the back of the computer for an additional USB inactive all icons are gray to the wrong port serial port Move the cable to this port Shutdown your computer and turn the UPS off Wait 10 seconds and turn the UPS back on This should reset the unit The USB serial cable is not connected The unit is not providing battery power The USB power port has Over Current Protection design When the total current of connected devices is over 2 1A the USB power ports will stop providing power to the connected devices The USB power ports are not providing power to the connected devices Turn the UPS off and unplug at least one of devices connected to the USB power port and then turn the UPS on Additional troubleshooting information can be found under Support at www CPSww com TECHNICAL SPECIFICATIONS Oo e e e O m n oo Max Load for Full Time Surge Protection outlets 12 Amp 10 Outlets Capacity 120Vac t 5 1000VA 600W On Battery Output Wave Form Simulated Sine Wave Operating Temperature Operating Relative Humidity 0 to 90 non condensing 32 F to 104 F 0 C to 40 C Typical Battery Life SYSTEM FUNCTIONAL BLOCK DIAGRAM Surge Suppressor 15 0lbs 6 8kg CyberPower RB1290 8 hours to 90 capacity from total discharge Sealed Maintenance Free Lead Acid Battery UL1778 UPS cUL107 FCC DoC Class B Input Inverter a e
18. t The box should contain the following a UPS b User s manual c USB A B type cable d Function Setup Guide PowerPanel Personal Edition software is available on our website Please visit www cpsww com and go to the Software Section for free download OVERVIEW The BRG850AVRLCD BRG1000AVRLCD provides complete power protection from utility power that is not always consistent The BRG850AVRLCD BRG1000AVRLCD features 1080 Joules of surge protection Both units provide long lasting battery backup during power outages with maintenance free batteries The BRG850AVRLCD BRG1000AVRLCD ensures consistent power to your computer system and includes software that will automatically save your open files and shutdown your computer system during a utility power loss AUTOMATIC VOLTAGE REGULATOR The BRG850AVRLCD BRG1000AVRLCD stabilizes inconsistent utility power voltage to nominal levels that are safe for equipment Inconsistent CONSISTENT SAFE POWER incoming utility power may be damaging to important data files and hardware but with Automatic Voltage Regulation AVR damaging voltage levels are corrected to safe levels AVR automatically increases low utility power or decreases high utility power to a consistent and safe 110 120 volts HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT 1 Ensure that the equipment plugged into the outlet does not exceed the UPS s rated capacity 850VA 510W for BRG850AVRLCD 1000VA 600W for BRG1000AVRLCD I
19. ted Equipment Guarantee together referred to as this Warranty If you do not agree to the terms and conditions of this Warranty you should return the Product for a full refund prior to using it Who is Providing this Warranty CyberPower Systems USA Inc CyberPower provides this Limited Warranty What Does This Warranty Cover This warranty covers defects in materials and workmanship in the Product under normal use and conditions It also covers equipment that was connected to the Product and damaged because of the failure of the Product What is the Period of Coverage This warranty covers the Product for three years and connected equipment for as long as you own the Product Who Is Covered This warranty only covers the original purchaser Coverage ends if you sell or otherwise transfer the Product How Do You Get Warranty Service 1 Before contacting CyberPower identify Your Product model number the Purchase Date and each item of Connected Equipment E G Computer tower Computer Monitor Ink Jet Printer Cable Modem etc Visit our web site at http www cpsww com support or Call us at 877 297 6937 3 If your product requires warranty service you must provide a copy of your dated purchase receipt or invoice How Do You Open A Connected Equipment Claim 1 Call us at 877 297 6937 or write to us at Cyber Power Systems USA Inc 4241 12th Ave E STE 400 Shakopee MN 55379 or send us an e mail message at
20. those provided by this Warranty 1 This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly wired and grounded outlets including compliance with electrical and safety codes of the most current electrical code without the use of any adapters or other connectors 2 The Product must have been plugged directly into the power source and the equipment connected to the Product must be directly connected to the Product and not daisy chained together in serial fashion with any extension cords another Product or device similar to the Product surge suppressor or power tap Any such installation voids the Limited Warranty 3 The Product and equipment connected to it must have been used properly in a suitable and proper environment and in conformance with any license instruction manual or warnings provided with the Product and the equipment connected to it 4 The Product must have been used at all times within the limitations on the Product s VA capacity The Product was designed to eliminate disrupting and damaging effects of momentary less than 1ms voltage spikes or impulses from lightning or other power transients If it can be shown that a voltage spike lasting longer than 1ms has occurred the occurrence will be deemed outside the rated capabilities of the Product and the Limited Warranty is void CyberPower Does Not Cover or Undertake Any Liability in Any Event for Any of the Fol
21. ulation This icon appears whenever your UPS is automatically correcting low or high AC line voltage without using battery power This is a normal automatic operation of your UPS and no action is required on your part For more information about functions setup please refer to the Function Setup Guide TROUBLESHOOTING Problem Possible Causes soiorn Circuit breaker button is a Turn the UPS off and unplug at least one piece of eae Circuit breaker has tripped due to an i ae projecting from the back of the Sede equipment Wait 10 seconds reset the circuit breaker by unit i depressing the button and then turn the UPS on Battery not fully charged Recharge the battery by leaving the UPS plugged in Contact CyberPower Systems about replacement batteries at tech cpsww com The UPS does not perform expected runtime Battery is worn out The on off switch is designed to prevent damage from rapidly turning it off and on baini APO EAA The unit must be connected to a 120V 60Hz outlet The battery is worn out Contact CyberPower Systems about replacement batteries at tech cpsww com Turn the UPS off Wait 10 seconds and then turn the UPS on The UPS will not turn on Mechanical problem Contact CyberPower Systems at tech cpsww com Connect the USB serial cable to the UPS unit and an open USB serial port on the back of the computer You must use the cable that came with the unit PowerPanel Personal Editio
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