User`s Guide: Maintenance/Troubleshooting
Contents
1. z A gt z S bizhub c3100P e User s Guide Maintenance Troubleshooting ET Table of contents 1 Cleaning this Machine 1 1 1 2 1 2 1 1 2 2 1 2 3 Before getting started NAALAGAAN GAGA 1 2 TIL 1 4 Cleaning the outside of this machine 1 4 Control Panel EE 1 4 Exhaust Aim BU o PEERS 1 4 Wl Ee c 1 4 Cleaning the Paper Feed Rollers ccccccessscesereneccenecceeessceeseseeneesaneeseeeessseeseseeeeseseeeessenenenesenesoees 1 5 Cleaning the Paper Feed Rollers of the Manual Feed Tray pp 1 5 Cleaning the Paper Feed Rollers of Tray 1 2 4 1 6 Cleaning the Transport Roller of Tray 2 4 1 6 Cleaning the Laser Lenses eeseeeesessisieeseeeeeeeeeme nennen nennen nn nmn ennt nens nn radi NAAA daaa KAT 1 7 2 Checking and Replacing Consumables 2 1 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 5 2 2 6 Checking the status Of consumables aaa 2 2 Consumables replacement messages 2 2 Replacing consumables ANDANAR BABA 2 3 Replacing e Toner Cartridge ii icssccsciasecsancticeccacescseasancavanenedecaceseuazaeasdecesdacteasateciteadcapsctanesaiaceaueadsasaveeas 2 3 Handling a Toner eu de e EE 2 3 Storing Toner Cantnagesiisseiei vives NAG NANA BABA ALAGAAN AA 2 3 Replacement procedure es 2 4 Replacing Ein Blue oe A TEEN 2 8 Replacing a Waste Toner Bottle EE 2 13 Replacing the Transfer Holler2. M 4 8 Maintenance Troubleshooting Contents 1 Error messages a pai NANANA NAALAGAAN Ra e dan paa adus 4 9 Service Call m 4 9 5 Checking Counters 5 1 Checking the counter nA AA Aa aa aan 5 2 6 Index Maintenance Troubleshooting Contents 2 1 Cleaning this Machine 11 Before getting started 1 1 Cleaning this Machine NOTICE Thoroughly read all the precautions and warning labels and be sure to follow their instructions These labels are provided inside the door of this machine or inside the machine 1 1 Before getting started Carefully handle this machine so that you can use it for an extended period of time A failure caused by in correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine it may reduce printing quality We recommend that you periodically clean this machine Follow the guideline shown below When cleaning the inside of this machine or clearing a paper jam exercise care not to touch around the Fuser Unit because internal components such as the Fuser Unit may be hot Do not place any objects on this machine To clean this machine use a soft cloth Do not spray detergent directly on the surface of this machine If detergent gets into this machine through holes slots etc it may damage internal circuits Do not use abrading or corrosive agent
3. A paper jam has not yet cleared Recheck the paper path then check that all paper jams are cleared Maintenance Troubleshooting 3 3 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the paper tray 3 Tips Paper is not loaded in the correct position in the paper tray Remove the jammed paper then correctly load paper into the pa per tray The number of sheets in the pa per tray exceeds the maximum capacity Remove excessive sheets in the paper tray then re load paper into the paper tray The width of the paper guide has not adjusted to the paper size Adjust the paper guide in the pa per tray to the paper size Bent or creased paper has been loaded into the paper tray Remove the bent or creased pa per then load new paper into the paper tray Paper is damp Remove damp paper then load new dry paper into the paper tray Envelopes are loaded in Tray 1 2 Load envelopes into the Manual Feed Tray Thick paper label sheets post cards glossy paper or letter heads are loaded in Tray 2 Load thick paper label sheets postcards glossy paper or let terheads into Tray 1 or the Man ual Feed Tray Label sheets are loaded in an in correct orientation Correct the orientation of label sheets Envelopes are loaded in an in correct orientation Place an envelope with the flap facing upwar
4. d 2 tr o E apa o o 9 O 9 3 12 Maintenance Troubleshooting Troubleshooting for paper jam Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a stack of paper Sheet edges are not aligned Remove sheets align their edg es then load them into a tray again Paper is damp Remove the damp paper then replace it with new dry paper A paper jam message persists This machine must be reset Open and close the Right Door of this machine to reset A jammed paper or slip of paper remains inside this machine Recheck the paper path then check that all paper jams are cleared A paper jam has occurred during 2 sided printing Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 5 Load ing Paper in User s Guide In troduction 2 sided printing is available for plain paper recycled paper of 15 15 16 to 23 15 16 Ib 60 to 90 g m or thick paper of 24 3 16 to 55 7 8 Ib 91 to 210 g m Specify the correct paper type using the printer driver For information on the available paper refer to Chapter 5 Load ing Paper in User s Guide In troduction Do not load sheets of different types together Do not use an envelope label sheet postcard glossy paper or single side only paper for 2 sided printing
5. If test printing fails resolve any problems that may be occurring in the machine or with the printer driver There may be an error in the application software settings Refer to the user s manual of the application soft ware to check the settings Are the file printing set tings correct Change the settings and try to print again Maintenance Troubleshooting 4 8 Cannot print Description of problem Check points Remedy Print processing on the computer has finished but printing does not start Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Has an error occurred on the machine Check the Control Panel of this machine Are unprocessed jobs queued on the machine Select Job Current jobs in Web Connection then check the job order Did you specify Store Job when executing the print job Check whether or not the target file is saved on the HDD Did you specify Secured Job when executing the print job Check whether the target file is saved on the HDD If account track is ena bled are the account name and password correct Enter the correct account name and password If user authentication is enabled are the user name and password correct Enter
6. E 3 5 S Service Call rice rette hasan 4 9 T Toner Gartridg re AA Ra 2 3 Eure 2 3 Selle 2 4 ea ce XR 2 3 Transfer Belt REPIACS TE 2 17 Transfer Roller SIE 2 15 Troubleshooting Message Window ppp 4 2 Paper 3 13 Power supply eseeeeesceeeeeeeeeeeenerentnne 4 2 mue 4 3 Nie ET 4 5 W Waste Toner Bottle REPLACE qe 2 13 Maintenance Troubleshooting A6DR 9222 03A KONICA MINOLTA http konicaminolta com 2013 KONICA MINOLTA INC 2015 2
7. Printer is not connect ed or Print Error ap pears on the computer screen Is the power turned on Check the Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in ErP Auto Pow er Off mode If the machine is placed in ErP Auto Power Off mode it cannot receive any jobs Press the Pow er key to release the ErP Auto Power Off mode Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Has an error occurred on the machine Check the Control Panel of this machine Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver A postscript error ap pears on the computer Screen Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage
8. contain paper of the correct size orientation Problems on print quality Description of problem Cause Load paper of the appropriate size and orienta tion into the paper tray Remedy No data is printed A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit Paper is damp Adjust the humidity of the paper storage place Remove the damp paper then replace it with new dry paper The paper setting of the printer driver does not match the paper that is actually loaded on this machine Load the correct paper in this machine The power supply does not match the specifica tion of this machine Use the power supply that matches the specifi cation Multiple sheets are fed out simultaneously Remove paper from the paper tray then check it for static electricity Flip through the paper then return it into the paper tray Paper is not correctly loaded into the paper tray Remove paper align its edges return it into the paper tray then adjust the paper guide Printed in jet black or all over in color A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Un
9. jam has occurred 3 2 3 2 1 3 2 2 When a paper jam has occurred To prevent a failure carefully remove jammed paper so that it does not tear Even if only a large or small slip of paper is left in this machine it will cause a paper feed failure resulting in a paper jam Z CAUTION e A print image is not fused before it is processed in the fuser unit If you touch the print side your hand may become stained with toner When removing jammed paper be careful not to touch the print side Also do not spill toner inside this machine e Toner that is not fused may stain your hand or clothes If your clothes become stained with toner try to clean off as much as you can If a stains remain on your clothes wash with cool water not hot water If your skin is stained with toner wash with water or neutral detergent e If any toner enters your eyes immediately wash them with cool water then contact your doctor Paper jam message screen If a paper jam occurs on this machine a message notifying that a paper jam has occurred is displayed in the Message Window T Tips If a paper jam message remains displayed after a paper jam has been cleared open and close the door of this machine Clearing a paper jam in the Manual Feed Tray or Transfer Roller CAUTION AHigh temperature The area around the fuser unit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case y
10. operating life of the Fuser Unit has expired Print page 2 22 ing is possible but the printing quality is not assured Replace the Fuser Unit WASTE TONER NEAR The Waste Toner Bottle will become full soon FULL Prepare a new Waste Toner Bottle WASTE TONER FULL The Waste Toner Bottle will become full soon page 2 13 Replace the Waste Toner Bottle TRANS ROLLER END OF The operating life of the Transfer Roller has expired page 2 15 LIFE MA Reference Printing is possible but the printing quality is not as sured Replace the Transfer Roller If a warning such as for toner replacement or a paper jam occurs on this machine it can be sent to a registered E mail adaress For information on the setting procedure refer to Chapter 1 Using Web Connection in Us er s Guide Applied Functions Maintenance Troubleshooting 2 2 Replacing consumables 2 2 2 Replacing consumables NOTICE A failure which was caused because you did not follow the procedures described in this user s guide is not included in the warranty 2 2 1 Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge be careful of the following This machine supports four Toner Cartridge black yellow magenta and cyan When handling a Ton er Cartridge take care not to spill toner on this machine or your hand Replace a Toner Cartridge with an unused product If a Toner Cartridge is replaced with a used o
11. the correct user name or password Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver If network connection is in place is the printer controller connected to the network Check with the network administrator A file saved on the HDD has disappeared from a computer Is the setting for deleting files on the HDD config ured on the machine Check the HDD settings for the machine For in formation on the HDD file deletion setting refer to HOLD JOB in Chapter 5 Administrator Set tings of User s Guide Description of Utility Keys Printing in user authenti cation or account track mode is not available Are the user name or ac count name and pass word correct Enter the correct user name account name and password Is the user authentica tion or account track en abled in the printer driver Enable user authentication or account track on the printer driver Is the entered user name or account name author ized Check that printing of the current user name ac count name is permitted Printing is not available when you have selected PUBL
12. to lock it 3 Carefully return the lever at the front to its original position If the lever is not returned to its original position the Front Door is not closed 17 Close the Front Door 2 2 3 Replacing a Waste Toner Bottle If the Waste Toner Bottle becomes full this machine stops printing and restarts printing after the Waste Toner Bottle is replaced Open the Front Door Maintenance Troubleshooting 2 13 2 2 Replacing consumables 2 2 Press up the Waste Toner Bottle to unlock 3 Hold the handles at the right and left of the Waste Toner Bottle then carefully pull out the Waste Toner Bottle 3 Inclining the Waste Toner Bottle may cause toner to spill ZAAWARNING Do not throw a toner or a toner container into a fire Doing so may cause toner to splatter which may result in burn injuries 4 Take a new Waste Toner Bottle out of the package box 3 Put the used Waste Toner Bottle in the plastic bag included in the package then store it in the package box 3 To dispose of the used Waste Toner Bottle use the recovery service or follow the regulations in your region Maintenance Troubleshooting 2 2 Replacing consumables 2 5 Push the Waste Toner Bottle to the back to lock it 6 Close the Front Door 2 2 4 Replacing the Transfer Roller After the Transfer Roller replacement message has appeared printing is possible but the printing qua
13. 2 10 Pull the lever to the right to lock it 3 Carefully return the lever at the front to its original position If the lever is not returned to its original position the Front Door is not closed gt f it is difficult to operate the lever push the lever unit to the back 1 2 Close the Front Door Maintenance Troubleshooting 2 7 2 2 Replacing consumables 2 2 2 2 Replacing an Imaging Unit The following example shows how to replace a yellow Imaging Unit NOTICE Do not touch the surface of the OPC drum Doing so may cause reduce printing quality 1 Check the color of the Imaging Unit to be replaced in the Message Window of the Control Panel Open the Front Door Maintenance Troubleshooting 2 8 2 2 Replacing consumables 2 4 Hold the handle of the Toner Cartridge then pull out it 3 Inclining the Toner Cartridge may cause toner to spill 5 6 Hold the handles at the right and left of the Waste Toner Bottle then carefully pull out the Waste Toner Bottle 3 Inclining the Waste Toner Bottle may cause toner to spill Maintenance Troubleshooting 2 9 2 2 Replacing consumables 2 7 While pushing the lock lever with PUSH indicated of the Imaging Unit to be replaced pull out the Imaging Unit gt To dispose of the used Imaging Unit use the recovery se
14. 2 15 Replacing the Transfer Belt Unnt GAGANA NANANA 2 17 Replacing a Fuser Unit NANG eia etra to eth ave hen eara KE Rx uo Ee go eh to FN aa FL ASARAN 2 22 3 Clearing a Paper Jam 3 1 TO prevent a paper Jam neret decente tnc onu ste eint aeaa eES exi pines ENEE Eed Een 3 2 3 2 When a paper jam has occurred ee eorr rre nene nannten AASA GUBAT A ASARAN 3 3 3 2 1 Paper jam message sent Na ana aba AD aded e caus aca era EHE nep DAA 3 3 3 2 2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller pp 3 3 iG dieere e EET U 3 4 3 2 3 Clearing a paper jam in He VAN TEE 3 5 Clear proceqQut EE 3 5 3 2 4 Clearing a paper jam lt VE 3 7 3 2 5 Clearing a paper jam in the Duplex Option 3 8 3 2 6 Clearing a paper jam in the Fuser Unit ee 3 9 Clear procedure 3 9 3 3 Troubleshooting for paper Jatm oec ANING 3 13 4 Troubleshooting 4 1 The power is not t rned oh NAA ti cootra cc ciao oe ccce t eere ceto sooo Peres EENEG 4 2 4 2 When the Message Window is not displayed eeeeeeeeseeeeeeeeeeeeenne nennen nnn 4 2 4 3 Cannot print 2NG ma T E E 4 3 4 3 1 zn AA AN aaa EE TENA aa Ea 4 3 4 3 2 Problems momen 4 5 4 3 3 When the bit count does not match between the server and the client 4 6 4 4 Major messages and actions ANAND 4 8 Warning MESSAGES wis eesh E
15. IC USER in user authentication Is printing by public us ers permitted on the ma chine Check whether printing by public users is permit ted If not grant printing permission to public us ers Selection of items failed in the printer driver Selection may not be en abled for certain combi nations of functions Grayed out items cannot be configured Maintenance Troubleshooting 4 4 Cannot print Description of problem Check points Remedy A conflict message saying unable to config ure or function will be canceled appears Have you set up func tions that cannot be used in combination Check what functions are enabled and redo the selection of functions Cannot print according to the settings you have configured The settings may not be configured correctly Even though a combina tion of functions may be enabled in the printer driver that combination may not be available on this machine Check the setting of each item of the printer driv er The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing Correct the settings in the application Images are not printed correctly Is there sufficient com puter memory available Simplify the images to reduce the data size Paper is not fed from the specified paper tray Does the specified paper tray
16. On the print server side the system drive of the client computer is assigned as the network drive Con figure the setting to share the drive to be assigned in advance This example shows the operation when installing Windows Server 2008 32 bit version on the print server and Windows Vista 64 bit version on the client computer 1 Configure the setting to share the drive ordinarily drive C where the client computer s operating sys tem is installed Maintenance Troubleshooting 4 6 4 3 Cannot print 4 4 Onthe print server assign the drive example C of the client computer which is shared in Step 1 as the network drive example z J Install the 32 bit operating system driver on the print server t Open the Properties screen in the driver installed Select the Sharing tab and select the Share this printer check box Click Additional Drivers The Additional Drivers page appears l Select the x64 check box in the Processor column and click OK 8 Specify the folder that contains the 64 bit operating system driver This displays a page to request a setup information file 9 Click Browse and specify the setup information file ntprint inf on the client computer to which the network drive is assigned gt Specify the following file z Windows System32 DriverStore FileRepository ntprint inf_xxx In the path above z represents the assigned network drive _xxx at the end of this path v
17. Waste Toner Bottle refer to page 2 13 Inclining the Waste Toner Bottle may cause toner to spill gt For information on how to remove an Imaging Unit refer to page 2 8 Cover the removed Imaging Unit with a cloth to keep from being affected by light Pull the lever 1 then open the Right Door 2 gt When opening the Right Door be sure to fold the Manual Feed Tray in advance Insert the protection sheet under the Transfer Belt Unit gt Insert the protection sheet until it stops Maintenance Troubleshooting 2 18 2 2 Replacing consumables 2 6 Lower the Transfer Belt Unit guide Hold the handles at the right and left then carefully pull out the Transfer Belt Unit 3 Pull out the Transfer Belt Unit horizontally Not doing so may damage the surface 3 After pulling out the Transfer Belt Unit halfway draw out it while holding the handles on the right and left sides 8 Takea new Transfer Belt Unit out of the package box gt Do not touch the surface of the Transfer Belt Unit Also do not remove the blue lever Maintenance Troubleshooting 2 19 2 2 Replacing consumables 2 9 Remove the protection materials of the new Transfer Belt Unit 10 Carefully insert the new Transfer Belt Unit along the guides at the right and left gt Insert the Transfer Belt Unit horizontally Not doing so may damage the surface 3 Insert the Transfer Belt to the back 11 Lift the Transfer B
18. al Lower Feeder Unit is installed be sure to carry it separately from this machine Also do not hold handles drawers of the Lower Feeder Unit or Right Door Doing so may damage the Low er Feeder Unit D Before connecting the power cable of this machine to the power outlet check that internal components removed at the time of cleaning have been installed to their original positions e If your hand is stained by toner wash it with cool water and neutral detergent WARNING D Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock NCAUTION e When moving this product be sure to hold the places specified in the user s guide and other guidance information Not doing so may cause injuries due to the product being dropped H If any toner enters your eyes immediately wash them with cool water then contact your doctor D The Fuser Unit is heated The temperature of the Fuser Unit slowly reduces wait for 1 hour Maintenance Troubleshooting 1 3 1 2 Cleaning 1 1 2 Cleaning WARNING e Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock 1 2 1 Cleaning t
19. ance Troubleshooting 1 9 1 2 Cleaning 1 10 Close the Front Door 11 Pull out Tray 1 12 Return the Laser Lens Cleaning Tool to the holder in Tray 1 EI 13 Close the cover 14 Close Tray 1 15 In the same way clean the laser lens at the position corresponding to each Imaging Unit 3 The Laser Lens Cleaning Tool is an accessory of this machine Return the Laser Lens Cleaner to the laser lens cleaner holder so that you do not lose it Maintenance Troubleshooting 1 10 2 Checking and Replacing Consumables 2 1 Checking the status of consumables Checking and Replacing Consumables 2 2 1 Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen Message Description Reference TONER LOW The toner is about to run out Prepare the specified Toner Cartridge TONER OUT Toner is depleted Replace the Toner Cartridge page 2 3 I UNIT LOW The operating life of the Imaging Unit will expire soon Prepare the specified Imaging Unit I UNIT LIFE The operating life of the Imaging Unit has expired page 2 8 Replace the Imaging Unit TRANS BELT END OF LIFE The operating life of the Transfer Belt Unit has ex page 2 17 pired Printing is possible but the printing quality is not assured Replace the Transfer Belt Unit FUSER UNIT END OF LIFE The
20. aries depending on the driver version gt The setup information file may be stored at a different location depending on your client computer If folder amd64 resides in the same hierarchy as that of ntprint inf specify a setup information file for 64 bit operating system under that folder To additionally install a 32 bit operating system driver specify a setup information file under folder i386 that is in the same hierarchy as that of ntprint inf 10 Click Open Installation starts 11 When the installation is complete click Close Additional installation of the 64 bit operating system driver is then completed Maintenance Troubleshooting 4 7 4 4 Major messages and actions 4 4 Major messages and actions Check the displayed message then take the appropriate action If messages other than those listed below have been displayed follow them to perform processing Warning messages Message Description Remedy UNABLE TO COLLATE JOB Because there is insufficient free space on the HDD printing ona set basis is not possible Only one copy is printed and this function is automatically canceled HDD NEAR FUL The HDD free space is insuffi cient Delete data saved on the HDD if necessary I UNIT LIFE The operating life of the Imaging Replace the Imaging Unit Unit has expired For details refer to page 2 8 TONER OUT Toner is depleted Replace the Toner Cartrid
21. ce it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The density is uneven A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it Toner is running out in one or more Toner Car tridge or any Toner Car tridge is damaged Replace the Toner Cartridge This machine has not been placed on a level location Place this machine on a flat hard stable and horizontal surface inclination within 1 de gree When the bit count does not match between the server and the client If the print server is Windows Server 2008 Server 2008 R2 Server 2012 Server 2012 R2 and its OS bit count does not match that of the client computer an additional driver may not be installed normally in the print serv er To solve this problem specify the setup information file ntprint inf of the operating system with a different bit number when installing the additional driver on the print server The following describes how to install the additional driver by specifying a setup information file on a different computer from that of the print server l Tips e Before starting this procedure prepare to configure a different client computer from that of the print server and install the operating system that has a bit number different from that of the print server e
22. d When the flap is in the long side of an envelope load it in the ma chine side Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 5 Load ing Paper in User s Guide In troduction The Paper Feed Rollers are dirty Clean the Paper Feed Rollers For details refer to page 1 5 If a paper jam frequently occurs in a specific place carry out checks repairs or cleaning focusing on the jam location Maintenance Troubleshooting Troubleshooting 4 1 The power is not turned on 4 D 4 Troubleshooting 4 1 The power is not turned on Check the status of the Power Switch H Check whether the power plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped e Check that the Power Switch is turned on 4 2 When the Message Window is not displayed If a certain length of time has elapsed without any operations being carried out on this machine the Message Window may turn off Check the following items H On the Control Panel press the Power key If this machine is in Power Save mode press the Power key to display the Message Window e Check that the Power Switch is turned on Maintenance Troubleshooting 4 2 Cannot print Cannot print Cannot print Description of problem Check points Remedy A message saying
23. different from those of the paper loaded in the tray on the main unit Load the paper of the appropriate size and type into the tray then specify the correct size and type for the loaded paper on the Control Panel The size and type of the paper in the tray that are specified on the Control Panel do not match those of the paper actually load ed in the tray Load the paper of the appropriate size and type into the tray then specify the correct size and type for the loaded paper on the Control Panel MEMORY FULL Data has been received over the maximum memory size Cancel the job to reduce the amount of data then execute the job again HOLD JOB ERROR The option configuration is dif ferent from that specified when a job was saved Return to the option configuration specified when a job was saved HDD NEAR FULL The HDD capacity has become full Delete data saved on the HDD if necessary COUNTER LACK ERR The accounting level has reached 0 while executing a job Cancel the job USB CONN ERR The same type of USB device is connected Disconnect the USB device JOB LOG ERROR Service call The job log storage area on the HDD is full If a service call has appeared restart this machine Delete job logs If the problem is not resolved after this machine has been restarted check the displayed trouble code num ber then contact your service repre
24. e Troubleshooting 4 4 Major messages and actions Error messages Message Description Remedy CONFIGURATION ERR The option configuration was changed while the power was turned on Restart this machine COVER OPEN The cover is opened Close the cover PAPER JAM A paper jam has occurred Check a paper jam location then re move the jammed paper I UNIT MISSING The Imaging Unit is not installed correctly Correctly install the Imaging Unit then close all doors TONER MISSING The Toner Cartridge is not in stalled correctly Remove and install the Toner Car tridge and close all doors WASTE TONER FULL The Waste Toner Bottle has be come full Replace the Waste Toner Bottle For details refer to page 2 13 I UNIT END The operating life of the Imaging Replace the Imaging Unit Unit has expired For details refer to page 2 8 TONER OUT Toner is depleted Replace the Toner Cartridge For details refer to page 2 3 MANUAL SIZE ERR TRAY1 SIZE ERR TRAY2 SIZE ERR Paper of the specified size is not loaded into a tray Load the correct paper into the dis played tray PAPER EMPTY No paper is loaded in the tray Add paper to the tray or change the tray to make prints MANUAL PAPER ERR TRAY1 PAPER ERR TRAY2 PAPER ERR The size and type of the paper loaded in the tray specified from the printer driver are
25. e the cover The cover is used later Do not return it to the original position Remove Laser Lens Cleaning Tool from Tray 1 Close Tray 1 Maintenance Troubleshooting 1 7 1 2 Cleaning 1 5 Open the Front Door 3 O 3 For information on how to remove a Toner Cartridge refer to page 2 3 Inclining the Toner Car tridge may cause toner to spill gt For information on how to remove a Waste Toner Bottle refer to page 2 13 Inclining the Waste Toner Bottle may cause toner to spill gt For information on how to remove an Imaging Unit refer to page 2 8 Cover the removed Imaging Unit with a cloth to keep from being affected by light Install the cover on the removed Imaging Unit Maintenance Troubleshooting 1 8 1 2 Cleaning 1 8 Insert the Laser Lens Cleaning Tool into the cleaning hole located at the bottom of the Imaging Unit with the sponge side facing downward then move it back and forth several times 9 Install all of Toner Cartridge Waste Toner Bottle and Imaging Unit gt NCAUTION Do not touch the copper terminals of the Toner Cartridge and Imaging Unit Doing so may cause static electricity to damage the product 3 For information on how to install a Toner Cartridge refer to page 2 3 3 For information on how to install a Waste Toner Bottle refer to page 2 13 3 For information on how to install an Imaging Unit refer to page 2 8 Mainten
26. elt Unit guide Maintenance Troubleshooting 2 20 2 2 Replacing consumables 2 13 Close the Right Door 14 Install all of Toner Cartridge Waste Toner Bottle and Imaging Unit CAUTION Do not touch the copper terminals of the Toner Cartridge and Imaging Unit Doing so may cause stat ic electricity to damage the product 3 For information on how to install a Toner Cartridge refer to page 2 3 3 For information on how to install a Waste Toner Bottle refer to page 2 13 3 For information on how to install an Imaging Unit refer to page 2 8 Maintenance Troubleshooting 2 21 2 2 Replacing consumables 2 15 Close the Front Door d E dt IO Connect the power cable then turn the power of this machine on 17 Select UTILITY ADMIN SETTINGS LIFE REPLACE TRANS BELT then reset the counter 2 2 6 Replacing a Fuser Unit After the Fuser Unit replacement message has appeared printing is possible but the printing quality reduc es Immediately replace it 1 Turn off the power of this machine 2 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance 3 Open the Top Door Maintenance Troubleshooting 2 22 2 2 Replacing consumables 2 4 Open the Fusing Cover then wait for 20 minutes or more CAUTION A High temperature The Fuser Unit is too hot This may cause burn
27. ge For details refer to page 2 3 TRANS BELT END OF LIFE The operating life of the Transfer Belt Unit has expired Printing is possible but the printing quality is not assured Replace the Transfer Belt Unit For details refer to page 2 17 TRANS ROLLER END OF LIFE The operating life of the Transfer Roller has expired Printing is possible but the printing quality is not assured Replace the Transfer Roller For details refer to page 2 15 FUSER UNIT END OF LIFE The operating life of the Fuser Unit has expired Printing is pos sible but the printing quality is not assured Replace the Fuser Unit For details refer to page 2 22 WASTE TONER NEAR The Waste Toner Bottle will be Prepare a new Waste Toner Bottle FULL come full soon I UNIT LOW The operating life of the Imaging Prepare the specified Imaging Unit Unit will expire soon TONER LOW The toner is about to run out Prepare the specified Toner Car tridge PAPER EMPTY No paper is loaded in the tray Add paper DEVICE NOT SUPPORTED An incompatible USB device has been connected to the USB port Disconnect the USB device AUTH TIMEOUT IEEE802 1x authentication has not been executed normally causing a timeout Restart this machine PORT AUTH ACTIVE IEEE802 1X authentication is currently executed Wait until authentication is complet ed Maintenanc
28. h the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller Close the Right Door amp Pullout Tray 1 then remove any paper left in the tray 5 Flip through the removed paper then align the edges 6 Load paper into Tray 1 then close the tray Maintenance Troubleshooting 3 6 3 2 When a paper jam has occurred 3 2 4 Clearing a paper jam in Tray 2 w Tray 2 is available when the optional Lower Feeder Unit is installed Open the Right Door of Tray 2 gt When opening the Right Door of Tray 2 be sure to fold the Manual Feed Tray in advance Close the Right Door of Tray 2 4 Pull out Tray 2 then remove any paper left in the tray Flip through the removed paper then align the edges 6 Load paper into Tray 2 then close the tray Maintenance Troubleshooting When a paper jam has occurred 3 2 Clearing a paper jam in the Duplex Option 3 2 5 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance Carefully pull out the jammed paper 2 9 Close the Right Door 3 8 Maintenance Troubleshooting 3 2 When a paper jam has occurred 3 3 2 6 Clearing a paper jam in the Fuser Unit CAUTION A High temperature The area around the fuser u
29. he outside of this machine Control Panel Exhaust Air Duct Outer Covers Maintenance Troubleshooting 1 4 1 2 Cleaning 1 1 2 2 Cleaning the Paper Feed Rollers If the Paper Feed Rollers have been stained with paper powders or dust a paper feeding failure may occur Cleaning the Paper Feed Rollers of the Manual Feed Tray Open the Manual Feed Tray 2 Press up the center of the flip top plate until the lock latches white at the right and left are locked 4 Close the Manual Feed Tray Maintenance Troubleshooting 1 5 1 2 Cleaning 1 Cleaning the Paper Feed Rollers of Tray 1 2 v Tray 2 is available when the optional Lower Feeder Unit is installed 1 Open the tray Wipe off the Paper Feed Rollers with a soft and dry cloth Close the Tray Cleaning the Transport Roller of Tray 2 v Tray 2 is available when the optional Lower Feeder Unit is installed Open the Right Door of Tray 2 gt When opening the Right Door of Tray 2 be sure to fold the Manual Feed Tray in advance No 2 Wipe off the Transport Roller with a soft and dry cloth Close the Right Door of Tray 2 Maintenance Troubleshooting 1 6 1 2 Cleaning 1 1 2 3 Cleaning the Laser Lenses This machine has four laser lenses Follow the steps shown below to clean all the laser lenses vY The Laser Lens Cleaning Tool is stored in the Tray 1 1 Pull out Tray 1 Remov
30. injuries therefore turn the power off and leave the Fuser Unit for 20 minutes or more with the cover and each door open until it reaches room temperature Then replace the Fuser Unit with a new one CAUTION High temperature 5 Maintenance Troubleshooting 2 23 2 2 Replacing consumables 2 6 Remove the Fuser Unit CAUTION A High temperature Do not touch the roller Doing so may cause a burn injury CAUTION High temperature Take anew Fuser Unit out of the package box gt Do not touch the surface of the Fusing Roller Maintenance Troubleshooting 2 24 2 2 Replacing consumables 2 8 Lower the lever at the bottom 9 Insert a new Fuser Unit to the back until it is fixed CAUTION Securely lock the lever If the lever is not sufficiently locked a setting error may be detected 10 J Lift the lever at the bottom Maintenance Troubleshooting 2 25 Replacing consumables 2 2 11 Close the Fusing Cover A o o a Q o o fal d o o Q O 12 13 Close the Right Door 2 If the Right Door is not closed check that the Fuser Unit is installed correctly 14 Select UTILITY ADMIN SETTINGS LIFE REPLACE FUSER UNIT then reset the counter 2 26 Maintenance Troubleshooting 3 Clearing a Paper Jam 3 1 To prevent a paper jam 3 IR 3 Clearing a Paper Jam 3 1 To prevent a paper jam To p
31. it are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit Maintenance Troubleshooting 4 3 Cannot print 4 3 3 Description of problem Cause Remedy A print is faint The laser lens is dirty Clean the laser lens Paper is damp Remove the damp paper then replace it with new dry paper Toner is running out in the Toner Cartridge Replace the Toner Cartridge A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The correct paper type is not specified When printing on thick paper envelope label sheet postcard glossy paper single side only paper special paper or letterhead specify the paper type using the printer driver A print is dark A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it One or more Imaging Unit are damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit Image colors run The background is dirty The degree of gloss is uneven A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re pla
32. lity reduces Immediately replace the Transfer Roller Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance Maintenance Troubleshooting 2 15 2 2 Replacing consumables 2 2 While pushing two tabs from both sides to the inside 1 tilt the roller holder to the front side 2 4 72 9 4 Take a new Transfer Roller out of the package box 5 while holding the tabs insert the shaft of the Transfer Roller into the bearing in the machine Maintenance Troubleshooting 2 16 2 2 Replacing consumables 2 6 While holding down the roller press it inward until it clicks 7 Close the Right Door 8 Select UTILITY ADMIN SETTINGS LIFE REPLACE TRANS ROLLER then reset the counter 2 2 5 Replacing the Transfer Belt Unit After the Transfer Belt Unit replacement message has appeared printing is possible but the printing quality reduces Immediately replace the Transfer Belt 1 Turn the power of this machine off then disconnect the power cable and interface cable 2 Open the Front Door Maintenance Troubleshooting 2 17 2 2 Replacing consumables 2 Remove all of Toner Cartridge Waste Toner Bottle and Imaging Unit 3 For information on how to remove a Toner Cartridge refer to page 2 3 Inclining the Toner Car tridge may cause toner to spill 3 For information on how to remove a
33. ne the Message Window may not be cleared or the toner level may not be displayed correctly Do not forcibly open the Toner Cartridge If toner has leaked avoid toner inhaling or skin contact as much as possible If your clothes or hand has been stained with toner wash it off with soap and water If you have inhaled toner move to a fresh air place then gargle well with a large amount of water If you have had a symptom such as a cough see your doctor If any toner enters your eyes immediately wash them with running water for 15 minutes or more If pain persists see your doctor If you have drunk toner wash your mouth out well then drink one or two glasses of water See your doctor if necessary Keep Toner Cartridge out of reach of babies and children When handling a Toner Cartridge do not touch the printed circuit board installed on the Toner Car tridge When replacing a Toner Cartridge do not touch the spring contact of the main unit Do not store any toner container Toner Cartridge Photoreceptor Unit Imaging Unit or Development Unit near a product that is affected by magnetism such as precision measuring equipment or storage media It may damage functions of such products Storing Toner Cartridges Store Toner Cartridge as shown below Do not open the protection bag before installing a Toner Cartridge Store Toner Cartridges in a cold dark place away from direct sunlight Store Toner Cartridges in a place in
34. nit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance CAUTION High temperature Clear procedure 1 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance 2 Open the Top Door Maintenance Troubleshooting 3 9 When a paper jam has occurred 3 2 Press up the levers 2 places 3 4 Open the Fuser Cover Do not touch the roller Doing so may cause a burn injury CAUTION AHigh temperature 2 O 2 C O High temperature 3 10 Maintenance Troubleshooting When a paper jam has occurred 3 2 If you touch the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be 3 If you cannot remove the paper downward remove it from the upper side of the Fuser Unit careful not to touch the surface of the Transfer Belt Unit or Transfer Roller Carefully pull out the jammed paper Close the Fuser Cover NOTICE 5 b 6 3 11 Maintenance Troubleshooting When a paper jam has occurred 3 2 Press down the levers 2 places 7 N yi RC ex ug ASA INS WAT LY K A gi NAN Close the Top Door x o o a
35. our hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance CAUTION High temperature Maintenance Troubleshooting 3 3 3 2 When a paper jam has occurred 3 Clear procedure 1 Pull the lever 1 then open the Right Door 2 3 When opening the Right Door be sure to fold the Manual Feed Tray in advance 2 Carefully pull out the jammed paper NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller it may reduce printing quality Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller Maintenance Troubleshooting 3 4 3 2 When a paper jam has occurred 3 3 Close the Right Door 3 2 3 Clearing a paper jam in Tray 1 A CAUTION A High temperature The area around the fuser unit is hot To avoid a burn injury be careful not to touch any parts except for the specified knob and dial In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance CAUTION High temperature Clear procedure 1 Pull the lever 1 then open the Right Door 2 gt When opening the Right Door be sure to fold the Manual Feed Tray in advance Maintenance Troubleshooting 3 5 3 2 When a paper jam has occurred 3 2 Carefully pull out the jammed paper NOTICE If you touc
36. revent a paper jam check the following points e Do the paper match the specifications of this machine e Is the paper in particular the feeding side even D Is this machine installed on a stable and horizontal location that has a hard and even surface D Is the paper kept away from humid conditions e Do you always align the paper guide to the paper size after loading paper into a tray If the paper guide is not aligned to the paper size it may reduce printing quality cause a paper jam or damage the ma chine Is the paper loaded into a tray with the required side facing upward The arrow indicating the print side of paper may be shown on the packing label of paper To prevent a paper jam avoid the following actions Do not load paper that is folded creased embossed or bent into a tray Do not load jammed paper into a tray more than once Do not load a stack of paper into a tray When a stack of paper is fed remove it from the tray once then flip through the paper to separate sheets Do not load paper of different types sizes or weights together into a tray Do not load a quantity of paper that exceeds the maximum capacity of the paper tray in the tray Do not leave a quantity of paper that exceeds the maximum capacity of the paper tray Up to 200 sheets can be output from the output tray If 200 or more sheets are left in the tray it may cause a paper jam Maintenance Troubleshooting 3 2 3 2 When a paper
37. rvice or follow the regulations in your re gion ANWARNING Do not throw a toner or a toner container into a fire Doing so may cause toner to splatter which may result in burn injuries 8 Check the color of the new Imaging Unit 9 Take the Imaging Unit out of the bag Maintenance Troubleshooting 2 10 2 2 Replacing consumables 2 10 Hold a new Imaging Unit with both your hands then shake it several times as shown in the figure 3 Do not touch the bottom of the Imaging Unit Doing so may damage it and subsequently reduce printing quality 12 Remove the paper of the Imaging Unit Remove the protection cover of the Imaging Unit Maintenance Troubleshooting 2 11 2 2 Replacing consumables 2 13 Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit then push the Imaging Unit to the back CAUTION Do not touch the copper terminal of the Imaging Unit Doing so may cause static electricity to damage the product 15 Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit then push the Toner Cartridge to the back gt Push the Toner Cartridge to the back gt NCAUTION Do not touch the copper terminal of the Toner Cartridge Doing so may cause static electricity to damage the product Maintenance Troubleshooting 2 12 2 2 Replacing consumables 2 16 Pull the lever to the right
38. s including solvents such as alcohol benzene or thinner to clean this machine When using detergent such as neutral detergent try it on an obscure part of this machine to check its effectiveness To clean this machine do not use a sharp or textured object such as a wire plastic cleaning pad or brush When you close the door of this machine do it carefully Do not do anything that might make this ma chine oscillate Do not cover this machine directly after using it Turn the power off then wait until this machine be comes cool Do not leave the door of this machine open for a long period of time Especially in bright light Imaging Unit may be damaged Do not open any door of this machine during printing Do not align sheets of paper at the top of this machine Do not grease or disassemble this machine Do not set this machine on an incline Do not touch the electric wiring gears or laser beam unit Doing so may lead to a machine failure or reduce printing quality Do not load an excessive number of sheets of paper in the output tray Doing so may cause a paper jam or paper curling When moving this machine at least two people are required to do so To prevent toner from spilling keep this machine horizontal when carrying it Maintenance Troubleshooting 1 2 11 Before getting started 1 e When carrying this machine be sure to fold the Manual Feed Tray and hold the parts shown below e When the option
39. sentative Maintenance Troubleshooting 5 Checking Counters 5 1 Checking the counter 5 es 5 5 1 Checking Counters Checking the counter The counter indicates the total number of pages printed on this machine on a function or color basis This information will help you gain an understanding of the usage status of this machine 1 On the Control Panel press the Menu Select key 2 Select COUNTER 3 Check the total number of pages printed after the count starting date MA Reference Counter information of this machine can be sent to a specified E mail address Arrange a notification sched ule for example weekly or monthly around your system environment For details on how to configure set tings refer to Chapter 1 Using Web Connection in User s Guide Applied Functions Maintenance Troubleshooting 5 2 LIII 6 Index C Cleaning Control Panel aa AGAR AA 1 4 Exhaust Air DUCE 5 1 ect tie Dee Lene 1 4 Laser Lenses 3 nee Eire HE Rede Race 1 7 Lower Feeder Unit pp 1 6 Manual Feed Tray ppp 1 5 Outer Covers RN 1 4 KAYA Rc 1 6 Consumables Replaka kanaman a Anand 2 3 Scd AA AP 5 2 F Fuser Unit Replace eem 2 22 l Imaging Unit Replace nerit Bian 2 8 M E EE 4 8 Consumables replacement pp 2 2 lg T EET 4 9 WANTING t 4 8 P Paper Jam D plex OptlOn Lana ANAN eir ete 3 8 Fuser Unit E 3 9 Lower Feeder Unit ppp 3 7 Manual Feed Tray pp 3 3 Transfer Roller AA 3 3 Uc E
40. w of the Control Panel 2 Open the Front Door Pull the lever at the front left Maintenance Troubleshooting 2 2 Replacing consumables 2 4 Hold the handle of the Toner Cartridge to be replaced then pull out it NOTICE When replacing the Toner Cartridge be careful not to spill any toner If toner has spilled immediately wipe it off using a soft and dry cloth ANWARNING Do not throw a toner or a toner container into a fire Doing so may cause toner to splatter which may result in burn injuries 5 Check the color of the new Toner Cartridge 3 To prevent toner from spilling do not take the Toner Cartridge out of the bag until Step 4 is exe cuted 6 Take the Toner Cartridge out of the bag vz y Ko Maintenance Troubleshooting 2 5 2 2 Replacing consumables 2 Holdanew Toner Cartridge upside down in your hands then shake it several times in each of the ver tical horizontal and longitudinal directions 8 Remove the seal of the protection film of the Toner Cartridge x 9 Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit then push the Toner Cartridge to the back CAUTION Do not touch the copper terminal of the Toner Cartridge Doing so may cause static electricity to dam age the product Maintenance Troubleshooting 2 6 2 2 Replacing consumables
41. which the temperature is 95 F 35 C or less and the humidity is 8596 or less with no dew condensation If a Toner Cartridge is moved from a cold place to a warm place with high humidity a dew may form which may affect printing quality Before using a Toner Car tridge leave it for approximately one hour to adjust to the ambient environment Keep Toner Cartridges horizontal Do not place a Toner Cartridge in the reverse direction from that specified Doing so may cause toner in a Toner Cartridge to become hard or uneven Do not touch salty air or corrosive gases such as aerosol Tips Guidance for recovering used Toner Cartridge Put the used Toner Cartridge in a bag place the bag in the box in which the Toner Cartridge was in cluded at the time of purchase then send the box to us Securely seal the bag and box with tape being careful of the toner in the Toner Cartridge The recovered Toner Cartridge and Imaging Unit are re cycled Maintenance Troubleshooting 2 3 2 2 Replacing consumables 2 Replacement procedure The following example shows how to replace a Yellow Toner Cartridge NOTICE Do not use a recycle Toner Cartridge other than our genuine product A failure or problem that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty Such a failure or problem is not subject to technical support 1 Check the color of the exhausted toner in the Message Windo
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