GL Phone User Manual
Contents
1. Ga PFOne GL Phone User Manual Contents Chapter 1 Introduction 8 nn 9 neon en ne ee es ii 1 Chapter 2 Keypad 2 Chapter 3 1 How to Connect the Cables 5550 5 2 Connection Setup lt 9 9 0 9 2220202 50006002005 5 6 a Integrated Router DSL Modem 6 b DSL Modem Connection 7 c Direct Internet Connection 8 d Final Step 9 Chapter 4 Becoming Familiar with LCD LED 10 Chapter 5 911 Registration s6 5 5 lt 12 Chapter 6 Making Telepnone Calls lt s s 2 2 esesseeeeacesseeraae 14 1 Handset Speakerphone and Headset Mode 14 22 Making Call qsessossscssceeeeseeeseseaaeeseaee san sores eseenaasases 14 3 Answering Incoming Calls 14 4 Call Hold 14 5 Call Waiting and Call Flashing 14 6 Call Transfer s 465 eness 5 e 5a se a seca ae aeaeeSeee aes cae 15 7 Conference Call testeseeenssitearetoneasSrenemaneeaenesersaeeanaeas 15 8 Checking Messages and Message Waiting Indicator2. 15 9 Mute and Delete ssessesse s4ooseseeceeeSnaeee see ee eeeeeesetss 15 Chapter 7 Star Command Services and Messages 16 Chapter 8 Using Voicemail 18 Chapter 9 Frequently Asked Questions 19 Gold Line Group Tel 647 438 3800 180 West Beaver Creek Road 1 866 709 4545 Richmond Hill Ontario Fax 905 709 1910 L4B 1B4 Canada 1 877 800 6421 www GLipfone com Sea pronz Chapter 1 Introduction Gold Line Group is proud to announce its revolutionary new product Gold Line IP Phone GL Phone a state of the art IP based telephony service that is used with your Internet connection GL Phone is a telephone that operates over Internet rather than over telephone lines It is a voice over IP VoIP telephone service that converts voice into IP packets and vice versa Because it is VoIP telephone calls are very cost effective and can be made from wherever an Internet connection is available When you subscribe to GL Phone for the first time you will receive a package containing the following items Phone IP Phone Handset Power Adaptor Input 100 240V 50 60Hz Output 5 VDC 1 2A 6W Network Cable RJ 45 Handset Cord Zn Lanne SS GL PHONE Chapter 2 Keypad GRANDSTREAM EGH UP Down Key Menu Red LED Message Called Callers H
3. 9 accessed 41 speed dial number 1 area code number Speed Dial 51 0 99 41 speed dial number 011 country code number Activate or deactivate Activate Duration announcement of credit Credit Balance r527 Announcement is ON Announcement balance at the start of or OFF each call Speed dial number is The Speed Dial you between 0 to 99 specified was set Send all Calls to All calls will be Send All Calls To N 53 forwarded to voice Voicemail is ON or Voicemail ee mailbox without ringing OFF Call Forwarding is ON or Call 61 1 area code number Calls to callee s principal POr ie ser ty a chargeable Call Forwarding 71 number are forwarded numea Bisse 61 011 country code number to another number Sens hat your account has enough funds Forward No Answer If the callee doesn t EAS Or eA 62 1 area code number Answer is set to a Forward No answer a Call call is Answer STE forwarded to another ene eE e a Abies 62 011 country code number _ Please ensure that number or to voicemail your account has enough funds Forward Busy is ON If the callee is busy on ajor Forward Busy is 63 1 area code number call a Second incoming set to a chargeable Forward Busy 73 Call is forwarded to number Please 63 011 country code number voicemail or another ensure that your number account has enough funds 416 Ga PFOne Callee rejects all Do Not Disturb x64 4 x74 4 inc
4. user can either hang up or make another call A quick busy tone followed by a restored call on supported platforms only The busy tone is just to indicate that the transfer has failed Continuous busy signal This means the phone has failed to receive a response and has decided to time out Be advised that this does not indicate a successful or unsuccessful transfer b Attended Transfer User can transfer an active call to a third party with announcement User presses FLASH hears a dial tone then dials the third party s phone number followed by pressing SEND If the call is answered press TRANSFER to complete the operation and hang up If the call is not answered press FLASH to resume the original call NOTE If attended transfer fails and caller hangs up the GL Phone will ring back again as a reminder that another caller is still waiting 8 Conference Call GL Phone supports 3 way conferencing Assuming that A and B are in conversation and A wants to bring C into a conference 1 A presses the CONFERENCE button to get a dial tone and automatically puts B on hold 2 A dials C s number then presses the SEND button to make the call 3 Once C answers the call A presses the CONFERENCE button to connect all 3 together 4 If C does not answer the call A can press FLASH to return to B NOTE During the conference if B or C drops the call the remaining two parties can still talk However
5. refer to Chapter 7 of this manual 20 Q How do voicemail email attachments work A When you receive a voice message an email will automatically be sent to your email account containing a wav file This file can then be played using any audio player on your computer 21 Q How long will the phone ring before a call is forwarded to Voicemail A The phone will ring for 30 seconds 20 GL PONE Why are all my calls going to Voicemail You may have activated the send all calls to voicemail service Dial 53 to deactivate it 23 Q I forgot my Voicemail PIN How do I get a new one A Call our customer service center by dialing 0 or Toll free number 1 866 709 4545 The representative will ask you some questions for identification purposes and will give you a new temporary PIN 24 Q How do I activate and deactivate the GL phone services A Please refer to Chapter 6 of this manual 25 Q Why are all my forwarded calls going to my GL Voicemail A Your account has insufficient funds Call customer service or go to www GLipfone com to recharge your account 26 Q How many voicemail messages can I have in my mailbox at any one time A There is no limit to the number of messages you are able to have 27 Q How can I personalize my Voicemail PIN A Dial 4 Select the advanced options Press 5 to change your PIN 28 Q I have more than one telephone number assigned to my account How many voicemail account
6. 5 cable through PC port of the IP Phone Remember that there is no need to change the configuration for this type of connection To Power Adapter To PC T To Wall Jack GL PONE Final Step Within 10 seconds after connecting the cables and configuring the IP Phone the following patterns will appear on the LCD display GRANDSTREAM Budge Tone 200 GRANDSTREAM Date and Time Budge Tone 200 S Chapter 4 Becoming Familiar with LCD LED GL Phone has a backlit numeric LCD of 64mm x 24mm size with a small red LED status reminder Below is the display when all segments are illuminated CL PFONE IB B DPM When phone is in an idle state the backlight is off When there is a call the backlight will turn on automatically to bring the user s attention to the LCD In addition if Voicemail is configured and there is a Voicemail waiting the red LED will blink Network Status Icon Blinks when an Ethernet link failure occurs or if phone is not properly registered OFF if IP address or SIP server is not found ON if IP address and SIP server are located Phone Status Icon OFF when the handset is on hook ON when the handset is off hook Speakerphone Headset Status Icon Blinks when phone rings OFF when speakerphone headset is off ON when speakerphone headset is on Handset and Speakerphone Headset Volume Icons 0 7 scale to adjust handset speakerphone volume Call Logs 01 10 for C
7. ALLED history Dialed Numbers 01 10 for CALLERS history Incoming Caller ID Time Icon AM for morning PM for afternoon 30 San pronz Numerical Numbers and Characters 0 9 L Xx 4 A b C c d E F G Aeh LE n O 0 P Real time Clock Synchronized to Internet time server 11 Gan pronz Chapter 5 911 Registration GL Phone service does not support traditional 911 or E911 access to emergency services We offer a feature known as 911 Dialing which is a limited emergency calling service that differs from traditional 911 or E911 emergency services calling You should familiarize yourself with the contents of this page and follow all necessary requirements and directions Failure to do so could result in unavailability of 911 services Our 911 Dialing feature is not automatic In order to activate the 911 Dialing feature you must take affirmative steps to register the address where you will be using your GL Phone You must do this for each GL Phone number that you obtain When you move your GL Phone to another location you must register the new location through our web page If you do not register your new location any calls you make using the 911 dialing feature may be sent to an emergency centre near your old address When traveling with your GL Phone you should be aware that the call center that answers 911 calls will only have access to your previously registered addres
8. This means that you can use slow internet connections to operate your GL Phone Q Will my service still work if I have a power loss or if I lose my Internet connection No the service will not work in these situations It will be automatically reconnected when your Internet connection is re established or when power is restored Will my VPN Virtual Private Network work over the PC port of GL Phone Yes VPN is fully compatible with GL Phone PC port Does GL Phone work with my Satellite Internet connection Yes all Internet connection types are compatible with GL Phone How will I know if my registration has failed What should I do in this case If you see the m blinking or is OFF your registration has failed Please contact Customer Service to solve the problem Is it necessary to test my 911 service No there is no need to test 911 to make sure that the service is working Our technical department has tested the service thoroughly for your convenience What is the difference between 911 and E911 E911 is the capability of a carrier to send location information to public Safety answering points when a 911 emergency call is received By FCC regulations carriers must eventually be able to track most of their calls to within 150 feet Rollout of these services is expected to be completed by 2006 19 Gea pronz 10 Q If I live abroad what happens to my 911 service A Our sys
9. f the handset cord into the socket on the left side of the IP Phone and the other end of the handset cord into the socket in the lower end of the handset Figure 1 WYJYLSANYY9 Figure 1 Step 2 Plug the power adaptor into the power socket of the IP Phone Figure 2 Figure 2 me Ga Pron 2 Connection Setup Three Ways of Connection Setup There are 3 different ways to setup and connect the GL Phone depending on your Internet connection type a Integrated Router DSL Modem Connection If you have an integrated router DSL modem connect the devices as shown in the diagram below Remember that there is no need to change the configuration of your IP Phone wapo Sd OL Ga Pron me DSL Modem Connection If you connect to the Internet through your telephone line DSL modem connect your IP phone as shown below One RJ 45 cable connects the DSL modem to the LAN port in your IP phone and another RJ 45 cable connects your PC or LAPTOP to the internet through the PC port socket of your IP Phone Se ptron me To configure your IP Phone using a DSL Modem connection please call customer service and follow the instructions provided by one of the representatives Direct Internet Connection If you connect to the Internet directly through a wall jack via a RJ 45 cable simply connect the wall jack to the LAN port of your IP Phone and connect your PC to Internet via another RJ 4
10. hange Exit 1 Old msgs folder 3 1 Prepend the msg 2 Work pea ar Advanced Enter the 3 Family msgs options extension Forward without 4 Friend msgs 0 prepending Mailbox 0 New msgs options Exit 1 Old msgs Help 2 Work msgs 5 Leave ams i 9 Exit 3 Family msgs Return to main menu 4 Friend msgs Exit 1 Record your unavailable msg 2 Record your busy msg 3 Record your name 1 Accept 4 Record your temporary greeting 2 Listen 5 Change your password 3 Rerecord Return to main menu 1 New Messages 2 Change Folders Enter new Password gt Enter new Password 3 Advanced options 0 Mail Box Option Help Exit O Ly Goodbye 18 S Chapter 9 GL PFONE Frequently Asked Questions 1 Q A 4 A 5 Q A 6 Q A 7 Q A 8 Q A 9 Q A What are the customer service access numbers You can contact a customer service representative from your GL Phone by dialing 0 If you are calling from a phone other than GL Phone please use the following access numbers Toll free 1 886 709 4545 Local Toronto 1 647 438 3800 I cannot access the Internet through the PC port of my GL Phone Check your Internet connection and also check the connections at the back of the GL Phone Make sure all cables are connected properly What is the minimum Internet bandwidth necessary to use the GL Phone The minimum bandwidth to place a call is 32 Kb s
11. if A the conference initiator hangs up all calls will be terminated 9 Checking Messages and Message Waiting Indicator When GL Phone is in idle status pressing the MESSAGE button will trigger the phone to call the voicemail center The MWI Message Waiting Indicator LED will blink in red when there is a message waiting for you 10 Mute and Delete When in conversation pressing MUTE DEL will mute the conversation You can hear the other party but the other party will not be able hear you Pressing the button again will resume the conversation When dialing a number pressing MUTE DEL will delete the last entered digit 2154 YTD GL PFONE Chapter 7 Star Command Services and Messages GL Phone like other telephone services provides many different services for its users All these services are available by default in the factory settings of the phone Commands start with and are followed by one or two numbers or characters For ease of use these services are activated and deactivated using almost the same procedure For instance call waiting is activated by 68 and is deactivated by 78 Dial 99 to reset all star commands to the default mode access response At this time you Credit T Balance check through have dollars and 1 Announcement star commands cents available for this call Access to voicemail Check Voicemail 4 option with a personal Enter your password password A list of services will be
12. lick on I Agree 6 Click on Submit 442 Ga prone Terms of Service By accepting the Terms of Service the Customer acknowledges and understands the following 911 Services are not automatically set for this phone service and it is the responsibility of the Customer to activate such services It is the responsibility of the Customer to ensure that his her family and other potential users of this Service are aware as to how to use the 911 Services It is the responsibility of the Customer to ensure that the Provider is aware of his her current address at all times The Customer acknowledges and understands that calls made using this 911 service will be routed to a Call Center Public Safety Answering Point or Emergency Local Service and that it is the Customer s responsibility that accurate and detailed information including but not limited to the EXACT LOCATION of the Customer is provided to the 911 router and that failure to do as such may significantly increase the response time for the emergency service to be provided or may result in the failure of 911 services to the Customer The Customer acknowledges that 911 Services may not be available on a 24 7 basis 911 services are only available for Customers who have subscribed to our prepaid LD services and can make calls to non GL phones Service is NOT available if the Customer has ONLY subscribed to basic IP to IP calling The Customer further ackno
13. ng pattern For North America Dial 1 Area Code Telephone Number Worldwide Dial 011 Country Code Area Code Telephone Number 3 Answering Incoming Calls There are two ways to answer incoming calls a Pick up handset b Press SPEAKERPHONE 4 Handset Mode Speakerphone Headset Mode 5 Call Hold While in conversation pressing the Hold button will put the other party on hold Pressing the Hold button again will release the held call 6 Call Waiting and Call Flashing If the call waiting feature is enabled while the user is in a conversation he will hear a special beep tone if there is another incoming call User can then press the FLASH button to put the current call on hold and switch to the new call Pressing the FLASH button toggles between two active calls 7 Call Transfer There are two ways to transfer a call a Blind Transfer User can transfer an active call to a third party without announcement User presses the TRANSFER button and if the other voice call is available i e there is no other active conversation besides the current one user will hear a dial tone and can then dial the third party s phone number followed by pressing the SEND button 14 S GL PFONE NOTE Caller A can wait for one of the three following ring patterns A quick confirmation tone call waiting indication followed by a dial tone This indicates the transfer was successful At this point
14. old Transter Conference Flash Mute Del Send Speaker Figure 3 Button Press MENU button to access MENU options Once you have accessed the MENU it also functions as ENTER button Called Callers Transfer GL PFONE Image CALLED TRANSFER Increases or decreases ring tone volume while handset is in place Increase or decrease handset or speaker phone volume while handset is off hook Previous or next menu item browsing while phone is in IDLE mode and after MENU button pressed Pick up Handset to exit To display the last 15 numbers dialed pick up the handset and press the CALLED button To make a call press the SEND button once the desired number is displayed To display the last 15 callers pick up the handset and press the CALLERS button To make a call press the SEND button once the desired number is displayed Retrieves voicemail Temporarily holds the active call Transfers the active call to another party GL PFONE Image Conference Establishes 3 way conferencing CONFERENCE Switches between two calls FLASH Dials a new number or redials the last number dialed After entering the phone number pressing this key forces a call to be made immediately before timeout me Ga Pron Chapter 3 1 How to connect the cables Step 1 Take the IP Phone and handset out of the package Connect the handset to the IP phone by plugging one end o
15. oming calls by Do not disturb is On forwarding calls to Off voicemail Caller s phone number Caller Id Block is ON x x Anonymous Call A call with a blocked id AUTetnyimnietie Call 66 76 Rejection is ON or Reject is rejected by callee OFF Caller s phone number Call Id Block per is hidden if command is cau 67 011 country code number eon te auriber 67 1 area code number Alerts of incoming calls Call waiting is ON or Call Waiting 68 78 and allows switching OFF g between calls i Dial Last Missed 69H Call reaa ooo w o o o Dial Last Received x81 Call English Language KL Language Is set to English Language is set to xK K Reset the services to This ts for Reset Services a initialize to default default settings settings 17 Chapter 8 Using Voice Mail Date amp Time Announcement 1 New Messages 4 2 Change Folders Enter your password 3 Advanced Options 0 Mail Box Options You have Help Exit YT GL PFONE me 3 Advanced options 5 Repeat 6 Next msg Date amp Time 7 Delete Announcement 8 Forward To another user 9 Save Help Exit 1 1 Send a reply 3 Hear the msg envelop 5 Leave a msg Return to main menu 4 Previous msg 3 Advanced options 5 Repeat current msg 6 Play the next msg 7 Delete 8 Forward to another user Current 9 Save folder Help 0 New msgs 2 C
16. s do I have A Your voicemail is assigned to your unique GL Phone number So it is not necessary to configure another account for you TE ee Sa prone Gold Line Group
17. ses therefore you must be able to provide the 911 call center with your current location We contract a third party to use the address of your registered location to determine the nearest emergency response centre They then forward your call to a general number at that centre When the centre receives your call the operator may not have your address and or phone number You must therefore provide your address and phone number in order to get help You hereby authorize us to disclose your name and address to third party service providers including without limitation call routers call centers and public service answering points for the purpose of dispatching emergency services personnel to your registered location Please be aware that GL Phone requires an internet connection at all times in order to operate Therefore any interruptions to your internet connection and or power failure will result in unavailability of the service which will include 911 dialing Please visit our Terms of Services for complete details about 911 calling its requirements and limitations on liability How to Register 1 First type the address below in the address bar of internet browser https shop goldline net glipfone home as 2 Click on the Registration on the left bar 3 Enter you pin number 4 On new page provide your First Name Last Name Street Number Apt Suite Street Name Town City Province Postal Code 5 Read the 911 Terms of Service and c
18. tem will automatically detect your location but the service will not be accessible if you are not located in North America 11 Q How do I add an additional number with a different area code to my account A Call our customer service for additional information regarding cost and area codes available 12 Q What area codes do you offer A For the time being we offer US and Canadian area codes In the near future we will also offer European and Middle Eastern area codes 13 Q How will I be charged for call forwarding feature A When you forward your telephone number to another phone number you will be charged according to the rate of the forwarded phone number Remember that if you forward your phone to another GL Phone number it is absolutely free 14 Q Can I turn call waiting off A Yes Enter 78 to deactivate the service 15 Q How can I find the rates and area codes for international calls A Go to www GLipfone com and click on Rates 16 Q Can I talk to other GL Phone subscribers for free A Yes talking with other GL Phone subscribers is absolutely free 17 Q Can I use the GL Phone overseas A Yes the GL Phone works wherever there is an Internet connection available 18 Q How do I access my voicemail account from my GL Phone A Dial 4 Enter your password your temporary password is the last 4 digits of your GL Phone number Follow the instructions 19 Q How do I set up my voicemail account A Please
19. wledges that the Provider cannot be held liable for any interruptions in phone service for any reason whatsoever Acceptance of the Services provided by the Provider to the Customer shall be deemed acceptance of the terms and conditions as to the availability of 911 Services as provided hereunder and as to the limits of liability imposed hereunder cae Gan pronz Chapter 6 Making Telephone Calls 1 Handset Speakerphone and Headset Mode Handset can be switched between speaker hands free and headset mode However when headset is plugged in speaker mode will automatically switch to headset mode Pressing the hook switch or speakerphone button will switch between these two modes Handset mode and Speakerphone Headset mode cannot be enabled at the same time 2 Making Calls There are four ways to make phone calls Pick up handset or press SPEAKERPHONE Then enter phone number Press SEND to call the number last dialed Once pressed the last dialed number will be displayed on the LCD as the corresponding dialing tones are played out and outgoing call is made Browse the CALLED CALLER history and press SEND REDIAL button Pick up handset or press the SPEAKERPHONE Then press CALLED or CALLERS to browse through the last 10 numbers dialed or received Once the desired number is displayed on the LCD press SEND and a new call will be made to that number Examples To dial a local number enter the followi
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