SOYO – G668 VOIP – IP PHONE USER MANUAL
Contents
1. button until the screen display read Password then enter 1234 again press Hand free Speaker Network Settings will be displayed on the LCD screen You have entered the Network Settings menu and you are ready to configure your IP Phone This is a list of functions corresponding to the keys Keys Function Enter change mode to change parameter Local IP Enter Sub menu confirm changes Speaker Exit current manual exit change mode Redial Turn over manual backward Volume Turn over manual forward move cursor back in change mode Volume Modify parameters Number Keys PP Note Press to shift between upper and lower case 11 SOYO G668 Ethernet IP Phone User Guide Configuration for PPPoE This setting is for users using DSL modem without a router You will need the username and password from you ISP to setup your IP phone Please make sure you have entered the networking settings before proceeding LCD SCREEN network settings ip type 1 DHCP ip type 2 PPPoE pppid ppppin save settings save are you sure Ready for calls SOYO_Group INSTRUCTION Press Speaker Press Local IP then 2 then press Speaker Press Volume until you see pppid Press Local IP input DSL user s name then press Speaker Press Local IP input DSL pin press Speaker then press2. EZ e Sa RSA a i NN J lt User Manual Ethernet RJ 45 Cable SOYO G668 Ethernet IP Phone User Guide Front Panel of SOYO G668 IP phone lt gt Indicator cara Indicator Local IP Subnet Mask Phone Number i T Fu nacion ee Dialed Calis Received Calis Missed Calls See IN Number Keys G Speed Dial SOYO G668 Ethernet IP Phone User Guide Keys Functions Local IP Without lifting the handset press to get the IP address of this IP phone Subnet Mask Without lifting the handset press to get the Subnet Mask Phone Number Without lifting the handset press to get the phone number Dialed Calls Without lifting the handset press to get the list of the dialed numbers Received Calls Without lifting the handset press to get the list of the received numbers Missed Calls Without lifting the handset press to get the list of the missed call numbers Speed Dial Use the number key pad to enter the speed dial number position of the phone book entry and press speed dial to connect refer to page 17 for detail Backspace Hold Press this key to put a call on hold Redial Redial the last dialed phone number Speaker Press this key to make a call without lifting the handset Volume Increase the volumes of handset or speaker Volume Decrease the volumes of handset or speaker SOYO G668 Ethernet IP Phone User Guide Rear Side of SOYO
3. Book Upgrade Firmware Network Settings iptype Set how IP phone gets relevant network parameters by selecting corresponding item from drop down list static ip Select this item to authorize users set IP address subnet mask and router IP address of IP phone manually 14 SOYO G668 Ethernet IP Phone User Guide dhcp Select this item to enable DHCP mode With this system your LAN or router automatically assigns all the required network parameters to any device connected to it when the device log on So if your LAN or router is configured to use DHCP addressing the IP phone s LAN parameters will automatically be configured as soon as it is connected to the LAN or router and powered up pppoe Select this item to enable PPPoE protocol Some DSL providers require PPPoE setup For more information please contact your DSL provider modem This function is not supported ppp id With pppoe or modem selected in iptype drop down list please enter the user name here ppp pin With pppoe or modem selected in iptype drop down list please enter the password here local ip With static ip selected in iptype drop down list please enter IP address of IP phone here subnet mask With static ip selected in iptyoe drop down list please enter subnet mask of IP phone here router ip With static ip selected in iptype drop down list please enter router IP address of IP phone here dns With static ip selected in iptype drop down
4. Configuration for PPPoE oocconnnccinccccnccccnonnnononnnnnnccnnn cana nnnnnnnc cnn narran 12 Configuration for Static IP ooonnnninncicidninnnnconnconnncccnnrccn arar nn nc cc rnrnnnnrrnnnncnnn 12 CONFIGURATION VIA WEB BROWSE R cccccsssseseseeeeeeeeeeeeeeeseenes 14 Network Setting cui eiiiai ieai ia ar iiaiai 14 Protocol Settings iii IAE eel 15 Phone Settings tii i ae aaa i i ee 16 Other Setting A eiai n i ai eed ve 17 Save RED ditu lA aa ae ae evi 17 Address BOOK tierra titi EEEN E eSEE EKS EETS 17 SOFTWARE UPGRADINGcciicacicincescinacainicnaznnaniannacinna da ieonenn nata canin 19 TROUBLESHOOTIN Gusana 20 APPENDIX PORT FORWARDING c oocccoccccccnncccoaccnonanonanacnnnnanananannns 22 SOYO G668 Ethernet IP Phone User Guide Safety Information The SOYO IP Phone has been tested and approved by the highest standards of safety regulations However safety is your responsibility too Use only the power adapter provided Do not disassemble this product without guidance no serviceable parts for user Never spill liquid of any kind on the product Do not cut power off in the process of configuration and upgrading The specifications herein may subject to change without notice Therefore please visit our website at http phone soyo com for latest update and amendment Introduction SOYO G668 IP phone is an advanced Internet Protocol IP device allowing its users to experience superb voice communications over the I
5. for Calls appears on the LCD screen as shown above your IP phone is ready to use Now you can pick up the hand set and start making phone calls Important It may take about 20 seconds for the phone to initialize during setup please be patient and wait till the initialization completed If you are using a DSL modem and the LCD screen displayed Wait Logon or Logon Failed you may need to enable the PPPoE setting on your IP phone as described in Configuration for PPPoE section on page 12 If you are using a static IP for the phone and you see Wait Logon on LCD display you may need to change the IP setting on your IP phone as described in Configuration for Static IP section on page12 If you still have problems logging on please refer to Troubleshooting on page 20 If problem persist then contact your VoIP provider SOYO G668 Ethernet IP Phone User Guide Installation within a Home or Office Network Computer 1 Computer 2 Computer I 1 Optional l Broadband Modem WAN 1 Connect one end of the Ethernet RJ 45 cable to an open Ethernet LAN port on your router and connect the other end of the cable to the WAN port at the rear of the G668 IP phone 2 Using another RJ 45 cable you can connect one end of the Ethernet RJ 45 cable to your computer and connect the other end to the LAN port at the rear of the G668 IP phone This is an optional step IP phone can work
6. list please enter IP address of DNS server here dns 2 With static ip selected in iptype drop down list please enter IP address of backup DNS server here mac MAC address is the physical address supplied by the Ethernet NIC Centrality PA168S phone is shipped from the factory with a unique algorism MAC address printed on the back of the base Protocol Settings Note Please check with your VoIP service provider for the protocol settings Changing the settings without proper guidance may result the IP phone not functioning nat traversal NAT traversal method the IP phone uses 15 SOYO G668 Ethernet IP Phone User Guide nat addr The NAT IP address required by certain type of traversal method phone number Virtual IP phone number the caller ID that will show up on the recipient s IP phone account H 323 ID of the IP phone rtp port RTP port is the port transferring and receiving voice flow using UDP Please fill an even number between 1024 and 65535 into this field register port Register port is the source port used by the IP phone to register to the gatekeeper Please enter a number from 1024 through 65535 into this field signal port Signal port is Q 931 port using TCP It is arranged from 1024 65535 control port This port is H 245 port using TCP Please enter a number from 1024 through 65535 Note All above ports are the source ports that IP phone use to communicate with gatekeeper server Please mak
7. Allow a few seconds for the system to boot the new configuration and you are ready to make calls Users are not allowed to change protocol settings phone settings or audio settings without proper guidance from the VolP Service Providers or Carriers 13 SOYO G668 Ethernet IP Phone User Guide Configuration via Web Browser First find out the IP address of the phone by pressing the Local IP button on the keypad of the phone Then on a PC connected to the IP phone or at the same network segment of the IP phone open the IE browser Input the IP address of the phone and then input password default 1234 of the phone into the following page Now you will see following screen ala File Edit view Favorites Tools Help a Q x Y E x a A p Search Se Favorites A meda amp B Sa z 3 Address El http 110 0 1 223 3 Es network settings iptype dhcp y ppp id a PPP pin e local ip 10 0 1223 subnet mask 255000 router ip fooi as oaa O ZN protocol settings nat traversal disable nat addr phone number 9501111 account sy00 9501111 rtp port 1722 register port 1720 signal port 1720 control port 1722 phone settings ring type dtrnfO bd forward number fwd always O fwd noanswer ml fwd powerof C fwd busy D answer 30 other settings password 1234 upgrade addr fupgrade soyo com sntp ip 210 59 157 10 use daylight timezone GMT 08 00 Pacific Time U S amp Canada bd Address
8. G668 IP phone das i E To Modem Switch To AC Power or Router To Computer optional SOYO G668 Ethernet IP Phone User Guide Installation Depending on your network environment you will need to perform one of the following installations Installation with a Single Computer Installation with a Home or Office Network Installation with a Single Computer Note Some Internet Service Providers provide only one public IP address Therefore the computer and the IP phone can NOT be online at the same time Using a router is highly recommended Broadband Computer i Modem 1 Optional Ethernet port Ethernet port IP Phone 1 Connect one end of the Ethernet RJ 45 cable to the broadband modem and connect the other end of the cable to one of the RJ 45 WAN ports at the rear of the G668 IP phone 2 Connect one end of another Ethernet RJ 45 cable to your computer and connect the other end of the same cable to the LAN ports at the rear of the G668 IP phone This is an optional step IP phone can work without the computer 3 Connect the power adapter to the AC outlet and the power jack at the rear of G668 IP phone 4 Once the IP Phone is powered up the booting sequence will begin You will see the following information displayed on the LCD screen SOYO G668 Ethernet IP Phone User Guide Booting Y DHCP Connecting Vv Ready For Calls SOYO Group If Ready
9. IP PHONE USER MANUAL SOYO Gees Ethernet IP PHONE SOYO G668 VOIP gyi INGLOS NETWORKS INDUSTRIAL GLOBAL SOLUTIONS 27 WESTOVER DRIVE WEBSTER NY 14580 TEL 585 217 9864 FAX 585 872 9627 U M WY TAE g N VORP APPROVED VENDOR FOR SOYO GROUP Ssoyo Inglos Networks Industrial Global Solutions g Tel fono 1 585 217 9864 Fax 1 585 872 9627 Email jmesen inglos com Table of Content SAFETY INFORMATION aicincicinodcnacndnsrcdai cid cinco ranna cial caida 1 INTRODUCTION cusco Greene he cetera ahaaa aiaa 1 Configuration with a Single Computer ccceeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeneeteaees 1 Configuration within a Home or Office Network ceccceeeeeeesteeeeeeeeeeeees 2 Package CONTEM Sinisi iiini a did aan add aas 3 Front Panel of SOYO G668 IP phone ococcocccccccccocccononaconananonn conan nc canon rancios 4 Rear Side of SOYO G668 IP phone eceeeececeeeeeeeeeeeeeeeeceeeeeseaeeeeeeeeeneeeaas 6 INSTALLATION cita ds 7 Installation with a Single COMputlT ooooccconnnccnoniccconccnnonanonacnnnnancn anna nn cnn 7 Installation within a Home or Office Network ccccssseeeseeeeeeeeeeeeeeeeeeeeees 9 CONFIGURATION VIA IP PHONE KEYPAD eeeeeeseeeeeeeseeeee 11 Configuration for DHCP default coonoccinnnnnnnccnnnnnnncconnncccnoncccn nara nan cnr nc 11 Entering Configuration Mode oooccccncccnnccnnnocnoncccnonnnn noc na nn cc ronca nora 11
10. Redial until you see save settings Press Speaker Press Speaker again to confirm the changes Allow a few seconds for the system to boot the new configuration and you are ready to make calls Configuration for Static IP If your ISP gives you a static IP address you will need to configure your IP phone based on following instruction Please have the static IP address subnet mask router address and DNS address ready from your web administrator or ISP Please make sure you have entered the networking settings before proceeding 12 LCD SCREEN network settings ip type 1 DHCP ip type 2 PPPoE ip subnetmask router dns save settings save Are you sure Ready for calls SOYO_Group Warning SOYO G668 Ethernet IP Phone User Guide INSTRUCTION Press Speaker Press Local IP then 0 then Speaker Press Volume until you see ip Press Local IP input your static IP and press Speaker then press Volume until you see subnetmask Press Local IP input specific network mask and press Speaker then press Volume until you see router Press Local IP input specific router IP and press Speaker then press Volume until you see dns Press Local IP input specific DNS address and press Speaker then press Redial until you see save settings Press Speaker Press Speakerto confirm the changes
11. d the LCD always shows Please Dial Power off and power on the IP phone and try again The voice quality is very poor during my conversation There are very heavy internet activities in your network such as uploading or downloading a huge amount of data from the Internet Try to limit such activities to improve the quality can make outbound calls but can not receive incoming calls Refer to Configuration via Web Browser section and check the phone settings area make sure the ring type and ring volume are set properly If you are using a router or firewall check with your VoIP provider to make sure it supports NAT traversal and find out which port s is needed to allow incoming calls Then follow the instruction in Appendix to enable the Port Forwarding LCD shows incorrect date and time Refer to Configuration via Web Browser section and in other setting area Check the snip ip or try another time server address Check the timezone setting Check the daylight saving option If you have further questions please contact SOYO Group Inc technical support department by Web http phone soyo com Email phone soyousa com Tel 909 292 2560 21 SOYO G668 Ethernet IP Phone User Guide Appendix Port Forwarding Note Try port forwarding only when you have router or firewall in your network and your IP phone do nat function correctly Applications running on TCP IP open c
12. e sure the network firewall does not block them Note If there are many IP phones traversing in the NAT at the same time each IP phone should be assigned with different port numbers Phone Settings Note Please check with your VoIP service provider for the phone settings Changing the settings without proper guidance may result the IP phone not functioning ring type The ring tone the caller will hear when he calls this IP phone forward number Enter the phone number that will receive forwarded calls into this field fwd always Forward all calls by checking this box fwd noanswer Forward calls without answering by checking this box fwd poweroff Forward calls if power off by checking this box fwd busy Forward calls if busy by checking this box answer Enter a number from 0 through 60 to set the entries of the seconds before the phone forward the calls 16 SOYO G668 Ethernet IP Phone User Guide 4 Note Some VoIP providers do not provide call forwarding function Other Settings password Set the password of the phone setting Default password is 1234 upgrade addr Enter IP address or domain name of the FTP server supplying the update programs Check with your VoIP service provider for detail sntp ip Enter IP address of the Internet time server here use daylight Enable disable daylight by checking unchecking this box timezone Select correct time zone of your city Save Reboot Click this button t
13. enter the speed dial number corresponding to your phone book entry then press speed dial key to dial the number i e dial 1 and press speed dial the phone will call Tom s number 14081234567 18 SOYO G668 Ethernet IP Phone User Guide Software Upgrading Users can upgrade SOYO G668 IP phone to the latest software version by the following procedure make sure the upgrade address has been entered into the setting page correctly then from keypad dial Hand free Speaker input 12348 and then press Local IP the software of SOYO G668 IP phone will be automatically upgraded to the latest version 4 Note The upgrading process may not start if you already have the latest version of the software Note Software upgrading should be done when the phone has been successfully restarted and when the phone is in stable working conditions 19 SOYO G668 Ethernet IP Phone User Guide Troubleshooting ISSUE SOLUTION LCD reads Press Local IP button to find the IP address of your IP phone If it shows 0 0 0 0 it means the Internet connection is down wait logon or logon failed please check the LAN cable and modem If you are connecting the phone to a router the IP address should normally be 192 168 xxx xxx or 10 0 xxx xxx If it is not you need to check the RJ 45 cable connection and make sure the LAN port on your router is on and flashing If you are using the static IP please check the network settin
14. g and make sure the static IP address subnet mask and gateway address are entered and set correctly If you are using PPPoE please check the network setting and make sure the ppp id and ppp pin is set correctly Use web browser to visit the IP phone setting page Consult with your VolP service provider and compare the phone numbert and account fields of the protocol settings area Then click update button to reboot the phone Possible causes Firewall When network firewall is enabled it may cause logon failed We suggest user open the UDP ports 1719 and 1115 TCP ports 1720 80 and 8080 Also open UDP port above 5000 Modem compatibility Some 2 in 1 modem router device may have compatibility issue with VolP devices Please try to use a separate router can not hear dial tone from the Make sure the phone cord is tightly connected to both IP phone hand set handset and phone set Check the volume level by pressing the volume button When dial a phone number When dial the phone number make sure you follow the always hear fast busy tone dialing rule of your VoIP service provider i e 1 area code 888 1234 for US phone numbers Please check with your VoIP service provider for detail If you are using pre paid VoIP service please make sure you have enough balance on your account 20 SOYO G668 Ethernet IP Phone User Guide When dial a phone number can not hear any sound an
15. nternet It works as a standalone device no PC is needed with any broadband Internet connection This Internet connection can be either A Digital Subscriber Line DSL Internet service from a telephone company A cable modem Internet service from a cable television company Other high speed Internet connection such as ISDN and T1 You can use G668 IP phone in your home or office network with any broadband DSL or Cable modem Ethernet router switch and your computer Configuration with a Single Computer You can connect G668 IP phone directly to any broadband modem and continue to surf the internet using your computer SOYO G668 Ethernet IP Phone User Guide Ethernet Cable IP Phone Broadband Modem Computer 4 Note Some Internet Service Providers provide only one public IP address Therefore the computer and the IP phone can not be online at the same time Please refer to the following configuration Configuration within a Home or Office Network You can connect G668 IP phone to any router on a network with broadband Internet connection such as DSL Cable or T1 Internet Broadband Modem Computer _ IP Phone Computer optional SOYO G668 Ethernet IP Phone User Guide Package Contents Make sure the following contents are included in the G668 IP phone package One SOYO G668 IP phone One DC 7 5V 0 45A Power Adapter User Manual One Ethernet RJ 45 Cable SOYO G668 IP phone Power Adapter
16. o save the configuration and restart the phone Once the phone restarts successfully the new configuration is effective Note After entering setup page if Save Reboot button is not clicked within 5 seconds then when you click it again the index page asking for pin will pop up again Then please input the password again to enter the set page and then click Save Reboot button to confirm the modification Address Book Click this button to open the following speed dial settings page 17 SOYO G668 Ethernet IP Phone User Guide A v1 20 Microsoft Internet Explorer DER File Edit View Favorites Tools Help Oe O A A A seach 7 Favorites Addres http 192 168 1 102 a Phone Book Name Phone Number No Phone Number Tom 14081234567 002 13101234567 Tech support 8081001 004 011447830254635 Jose 0115631247856 006 003 010 012 014 016 018 020 022 024 026 028 030 032 034 036 In this page you can set and save the speed dial number by typing the name into the Name field and then entering the corresponding number following the name For example input Tom in Name field following 001 and then input the number 14081234567 into Phone number field So Tom s number 14081234567 is saved in the phone book Then please click Save Back button at the bottom of the screen Make sure click the Save Reboot button to save them into the phone To use the speed dial feature just use the keypad number keys to
17. onnections to other computers or Internet devices using something called ports Sometimes your router or firewall will block certain communication ports between your network and outside traffic These ports might be the ones needed by the IP phone to communicate with the Internet You will need to configure your router or firewall so that certain port s in your network is accessible from the outside Different router manufactures have different process for port forwarding So you will need to refer to your router manual for port forwarding configuration instruction Different VoIP protocols require different ports for communication So you will need to consult your VoIP service provider to find out what port ranges should be opened and forward these ports to the IP address of your IP phone 22
18. without the computer IP Phone 3 Connect the power adapter to the AC outlet and the power jack at the rear of G668 IP phone 4 Once the IP Phone is powered up the booting sequence will begin You will see the following information displayed on the LCD screen Booting y DHCP Connecting Y Ready For Calls SOYO Group SOYO G668 Ethernet IP Phone User Guide If Ready for Calls appears on the LCD as above your IP phone is ready to use Now you can pick up the hand set and start making phone calls If you still have problems logging on please refer to Troubleshooting on page 20 If problem persist then contact your VolP provider 10 SOYO G668 Ethernet IP Phone User Guide Configuration via IP Phone Keypad Configuration for DHCP default The SOYO G668 s default setting is set on DHCP enabled If you have a router with DHCP support or if you connect the IP phone directly to the cable modem with dynamic IP address from the ISP you don t need to perform any of the following configurations If you are using PPPoE or static IP you will need to follow the instructions below to setup the phone Please make sure the IP phone is powered on and all the cables are securely connected before performing the following Entering Configuration Mode Go to the dial pad and press Hand free Speaker or picking up the handset and enter 1234 the default code and press the
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