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Corporate manual - Erste & Steiermärkische banka

1. IA Select accourt EL Select accourt S mn l gt Select seco S ior Ha Sed wecourt Mise MC Send ea cor nmaticn at O transaction mandatory hade or Fans j Erste Suter mir techs Benk dd 0107 2010 10293 Cotomar sermice 062 6565 006 22 Figure 22 FX order A list of banks is available on the following banks link By selecting the name of the bank in the list information on the selected recipient bank is automatically filled in field 4 Bank costs Field 3 The 1 at the expense of the customer OUR option should be selected here BIC address Field 4 This field is mandatory if the PriEURO option is selected or if payment is being conducted through one of the banks of Erste Bank Group in which case the regular fee for execution of fx orders is reduced by 25 only possible for payment in EUROs Country code which can be entered or selected from the List of countries IBAN of the recipient no of the account optional IBAN of the recipient must be entered for payment to some countries Country code which can be entered or selected from the List of countries Basis of payment field 6 which can be entered or selected from the List of payments basis It is not mandatory if the FX order has a specification Date of payment field 12 The date of payment can be immediate or can be set up to 30 days in advance In order to process the payment with the current date the co
2. overview of invalid orders for easier locating invalid orders if there are any in the file The last 50 files are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 files These options are inactive until the conditions for their use are met or until the list of orders is less than 51 By clicking on the Upload number of an individual file all orders from this file will be displayed All options available in the overview of non authorised orders are also available for the displayed orders It is necessary to authorise the displayed orders by selecting all the authorisation fields on the left of each order and selecting the Authorise selected option Authorisation will be available for all orders which have been entered correctly while an error will be displayed for invalid orders and you will not be able to authorise the orders until the errors are corrected If two or more users are required for authorisation the authorisation field will be available for orders which are entered correctly and if the orders are already authorised the full name of the user which has authorised the order will be displayed with the date and time of authorisation of the first authorisation When the 39 second authoriser logs in the name surname date and time of verification of the first authoriser will be displayed underneath each order After all authorisation has been performed
3. 1 By clicking the Search option above the display of cancelled transactions the possibility of setting conditions by which you can filter the results is displayed 2 The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 3 By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each cancelled payment order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link Payments Payment order HUB1 NetBanking Payment order HSYP order Purchase and sale of user IME PREZIME for FIRMA D O O print F instructions foreign currency FX order Templates Payment orders 2402006 1100479680 Poslovni ra un FX orders Payer s account number A Orders ERSTE CARD CLUB D D zagreb Mode Charge reference no 99 J Amount charged 1 20 HRK HRK 1 20 2330003 SOCIETE GENERALE SPLITSKA BANKA D D 1100000094 Recipient s account number 3 MATULIC MAJDA UGOST OBRT KONOBA DISPET Mode Reference No 99 Fill in rules Payment description code 01 2 Fill in rules Description res Statistical mark 0000 is not used Date of execution 17 06 2010 al Save as non authorised Sen
4. 11 Label and number of security 12 Date of payment 01 07 2010 Detailed overview of a non authorised FX order For a detailed listing of each non authorised FX order it is possible to authorise it by clicking the lt authorise selected gt option change it by clicking the lt change gt option cancel it by clicking the lt cancel gt option enter a new order based on the displayed order by clicking the lt enter new gt option create a template based on the displayed order by clicking the lt template gt option By clicking the Search option the possibility of setting conditions by which you can filter the results by account type and date of payment is displayed 6 2 2 Overview of authorised FX orders The overview of authorised payment orders includes an overview of authorised orders which are waiting to be executed on the entered date of execution when they will be transferred to the overview of orders being processed The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this screen you can cancel the order by clicking on the X in the Cancel column By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction 33 amount name
5. 14 Figure 39 Payment of employees salaries Once both fields have been filled in for all employees the transaction is confirmed by selecting the Save option or pressing the Enter key on the keyboard after which all entered data can be seen in the File overview menu under Salary payment The order number of the package and total amount of the transaction are displayed in the header of the table beside the date of execution The name and surname of the person in benefit of who s account the payment is being conducted is displayed next to each filled in order in the Description column Not all employees need to be entered at once You can confirm the entry for every individual employee by pressing Enter In this case after the first entry has been confirmed the number of the package and total amount of the transaction will be displayed With each new entry the total amount will be increased for the amount of the entered salary If there are more than 50 employees you can continue entering them by selecting next to display the next screen You can return to the previous screen by selecting the previous option If an invalid account number is entered od any other error is made the reason why the transaction can not be conducted will be indicated underneath the account number Once all orders have been correctly entered and the entry confirmed they are moved to the overview of salary payments By selecting the Execute option a paym
6. Amount charged HRK Recipient s account number Select bank v Mode Reference No oo Fill in rules Payment description code 01 Fill in rules Description Date of execution 01 07 2010 Save as non authorised C send e mail confirmation of a transaction compulsory fields Check Cancel Figure 20 HSVP order 5 1 3 Purchase and sale of foreign currency The Purchase and sale of foreign currency option allows the purchase sale and conversion of foreign currency Orders can be entered up to 16 o clock after which it will be entered with the following work day For purchase of foreign currencies it is necessary to select a domestic currency account in the charge to account field and foreign currency account in the credit to account field and the respective currency In order to sell foreign currency it is necessary to select the opposite combination of fields If you have filled in the amount charged field you do not need to fill in the amount credited This field is filled in when you know the exact amount for which you wish to charge the account for example if you are selling 100 EUR from your foreign currency account you need to enter 100 in the amount charged field and select EUR as the currency On the other hand if you know the exact amount you wish to pay to a certain account you need to fill in the amount credited field For example if you wish to purchase 100 EUR
7. bankarstvo 2 Obrazac za savjetnik E korisnik 7 2200 7 2705 73200 2008 Diners Club z godinu Kartcal 5 2205 53570 45 4855 E 48490 48662 5 0874 VISE vi e E VISE vi e 79454 61407 5 3360 Kontakt Mapa weba Poslowna mre a Bankomati Op i uwjeti Figure 1 Accessing the NetBanking service Once the user has access to Bank web site they need to select the NetBanking option circled in Figure 1 By clicking on the NetBanking menu the login screen to Erste NetBanking will appear Logging on to the service enables you to view the balance and transactions per your accounts conduct transactions and activate a range of services in a quick and easy way 2 LOGIN Users can log in to the Erste NetBanking service in two steps 1 The first step is to enter the username and password given to you by the Bank upon activating the service First enter your username in the Username field and password in the Password field After entering your username and password it is necessary to confirm the entry by selecting lt Enter gt on the keyboard or clicking lt Login gt with your mouse The username and password consisting solely of numeric characters The username consists of 11 numeric characters with the first 6 being the date of birth of the user and the remaining 5 a unique number for each user Passwords must consist of at least 8 numbers with each user selecting their desired combination of numbers Help Contact
8. A till date of execution EN Description Outbound payments Other costs and fees PLA ANJE DOZNAKE U INOZEMSTVO 1 204 00 PLA ANJE DOZNAKE U INOZEMSTYO 1 383 79 Naknada za devizne dnevnice 57 96 Devizne dnevnice 8 796 00 JODA Naknada za devizne dnevnice 60 00 Devizne dnevnice 7 33 Naknada za devizne dnevnice 60 00 Devizne dnevnice 7 33 Naknada za devizne dnevnice a7 96 Devizne dnevnice 8 796 00 Naknada za devizne dnevnice 60 00 Naknada za devizne dnevnice 73 60 Devizne dnevnice 7 360 00 PLACANJE DOZNAKE U INOZEMSTWO 468 00 ERSTE BOND FOND INVESTICIJSKI FOND KUPNJA UDJELA 400 00 ERSTE BOND FOND INVESTICIJSKI FOND KUPNJA UDJELA 400 00 POKRICE ZA DEVIZNU DOZNAKU 7 34 NAPLATA NAKNADE 100 00 POKRICE ZA DEVIZNU DOZNAKU 63 40 NAPLATA NAKNADE 100 00 fies funds v Z Hrvatski Select client BLog off services NetBanking El print Y instructions Display Inbound payments 10 000 00 Balance 2 999 99 4 203 99 5 587 78 5 675 74 14 471 74 4 471 74 4 531 74 4 539 07 4 599 07 4 606 40 4 694 36 13 490 36 13 550 36 13 623 96 20 983 96 21 451 96 21 851 96 22 251 96 22 259 30 22 359 30 22 422 70 12 Options for the display of transactions per the account are e the chronological display of the last 50 transactions on screen while you need to select next to view the next 50 transactions and previous to view the previous 50 e search through transactions by date of execution e insigh
9. Settings Cancellation Tools Selecttool So Hrvatski A Log off ERSTE balance payments overview of payments files funds services of payments files funds services Payments 5 Payment order templates NetBanking Payment order HSWP order Purchase and sale of user IME PREZIME for FIRMA D O O print E instructions foreign currency FX order Templates Create a new template select v Payment orders FX orders Template filter ABCCCOBRELGHLZKEMMORARS STUY WXYZ Z alll DEMO AGENT D D 2402006 110000001 1 change transactions Figure 24 List of templates 24 5 2 2 Creating a template A drop down menu with types of orders for which templates can be created is located at the top of the screen displaying a list of created templates After selecting the type of order for which you wish to create a template a screen which contains the same fields and is filled in the same way as all other orders will be displayed Templates only differ from other orders by one additional field the Template Name The process of creating a template is almost identical to filling in orders with less mandatory fields and less checks of the entered data ex the correctness of the reference number is not checked To finish creating a template you need to click Check and then Confirm Pomoc Kontakt Provjera transakcije Postavke Storno Alati Odaberite alat SS English Odabir klijenta A Kraj rada ERS
10. View transaction status Toots Select tool Y SS Hrvatski BLog off Retail Netbanking PB Manual General conditions AB Application form A Data change request A Fees Login to Erste NetBanking NetBanking Corporate Netbanking Username A Manual M General conditions PM Application form Login MA Data change request Fas learn new login data Password Ifyou suspect that your account has been misused please enter your username and Block account press the button Verisign Secured Vemipye Crete d Steier m rkizgha Mank dd 04 06 2010 13 13 28 Customer serios 062 556 655 Figure 2 Logging in to the Erste NetBanking service If any of the entered data is incorrect a message indicating the error will be display After correcting the error it is necessary to repeat the login attempt by clicking Login Login to Erste NetBanking NetBanking Unknown username and password Message No 015007 Username 2509836502 Password learn new login data Ifyou suspect that your account has been lt misused please enter your username and Block account press the button Figure 3 Invalid entry of a username In the case of three invalid entries the service is automatically blocked for the user identified by the user name Login to Erste NetBanking NetBanking Incorrect authentication data Access to e services is forbidden Message No 015201 Username
11. the Browse option after which a menu will appear from which the customer selects the desired file Once the file has been selected the client should select the Send button to begin the upload Upon completion of uploading the file the screen will automatically be redirected to the Overview of domestic currency payment files screen 38 Help Contact View transaction status Settings Cancellation Tools Select tool v Z Hrvatski Select client Log off Entry balance payments overview of payments funds services Overview of HRK payment files NetBanking File upload Payment of employees salaries user IME PREZIME for FIRMA D 0 0 print F instructions Payment of employees credit installments File overview domestic currency Humber Total izvr eno Authorised invalid Canceled transactions of Cancellation Date foreign currency transfers gincorect orders amount orders amount orders amount orders orders transactions 10003045 12 1 101 694 12 1 101 694 12 salary payment payment of credit installments File format A domestic currency payment A foreign currency payment A salaries and loans Fees L Customer serice 062 555 555 Figure 38 Overview of domestic currency payment transactions The overview of domestic currency payments files screen consists of an overview of all the uploaded files with a serial number of the upload date of uploading the total number of orders inside an indivi
12. Cancel column By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction amount name of recipient and date of payment is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed 34 Help Contact View transaction status Settings Cancellation Tools Select tool w SS Hrvatski 6 Log off ERSTE balance payments overview of payments files funds services of payments files funds services Payments Payment order HSYP order Purchase and sale of foreign currency FX order Templates Payment orders FX orders PriEUIRG 1 Instrument of payment 2 Payment amount 3 Bank costs BIC address SWIFT Name of recipient s bank Foreign exchange order 14 user ZVJEZDAHA KUSERBAMJ for ERSTE CARD CLUB D D ZAGREB NetBanking print instructions Cancel Enternew Template PriEURO orders are executed within 4 hours of submitting a proper order meaning that within 4 hours of delivering orders funds will be paid to the recipient s account abroad The order is valid if cover for the order and fees is provided and all required documentation delivered PriEURO orders can be implemented only with payments in EUR through the following banks
13. Password Login learn new login data Ifyou suspect that your account has been ae misused please enter your username and Block account press the button Figure 4 Blocking of the service due to invalid entries of the password The Block function which allows the user to block access to the service if they wish to for any reason is located on the login page Blocking is done so that the user enters a username and clicks Block This opens a page where it is necessary to enter your name and surname in order to verify the process After this procedure all access to the Erste NetBanking service is disabled 2 The second step is to enter a number from the TAN card which each user receives at their home address upon activating the service On the TAN card entry screen the serial number of the TAN card is displayed as well as the row and column of the TAN which the user must enter For example if row 4 column 2 is displayed it is necessary to find the value of the TAN from the fourth row and second column and enter it into the TAN field Each card consists of 32 TAN numbers Upon each login you will be asked to enter a different number from the TAN card with the numbers being periodically repeated lf a user suspects that someone has come into unauthorised possession or have lost their TAN card they are required to report it to the Bank and order a new TAN card After entering the correct number from your TAN c
14. Processing is begun at 6 am and orders must be submitted on weekdays no later than 12h 10 Remittance Ds 100 000 00 Currency 978 EUR 2 debit to recipient BEN GIBAATIW_ or_ Erste group banks IA lf the transfer is being executed within the Erste Group in EUR a 25 discount will be deducted from the current fee ERSTE BANK DER OESTERREICHISCHEN Address and city VIENNA bank code BLZ ABICAB SCN ex BLZ 20 111 Country code 040 dis surname name of DFG Address street and number DFG y DFG AT832040400000000018 User code 1 legal entity Country code 040 6 Basis of payment 11 0 7 Costs of foreign trade job O basic deal 154 invoice INVOICE 8 Payment details 9 Contract from the control book Number 135 Year 2009 10 Credit application number 11 Label and number of security 12 Date of payment 31 05 2010 a Figure 34 Detailed view of a FX order pending transaction For a detailed listing of each payment order being processed it is possible to e cancel it by clicking the lt cancel gt link e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link Orders in the overview of authorised orders can only be cancelled by a user with rights to authorise an order If funds have not yet been forwarded to the recipient it will be pos
15. STEIERMARKISCHE BANK D D RH BAN 2402006 3200162696 00 1 TEST ERSTE amp STEIERMARKISCHE BANK D D RH BAH 2402006 3200162696 00 1 TE1 ZA TITAR SU I D 0 0 2402006 1100000094 00 1 test Overview of completed payment orders Curr 191 191 191 191 NetBanking print H instructions 4 For each completed payment order you can view a receipt of payment on screen as well as send the receipt to your e mail address Payment orders Non authorised Authorised 3 Being processed 340 Completed Non completed Canceled VivE E vB o a x orders Non authorised Authorised 1 Pending transactions 6 Completed Non completed Canceled VlVE VE Ev Figure 30 Overview of the payment order user IME PREZIME for FIRMA D O O Platitelj Hitnost rs 4 Model ERSTE CARD CLUB D D zagreb Primatelj ERSTE STEIERMARKISCHE Poziw na broj zadu enja Model 00 BANK D D RN BAN Statisti ko obilje je Datum valute uplatesisplate Sifra opisa placanja 01 Opis pla anja TEST Ovjera nalogodavca 15 06 2010 Datum pednosenja 14 06 2010 Potpis primatelja Display of a receipt of payment 6 1 5 Overview of non completed payment orders next 2 Charge to In benefit of Amount in Receipt Amount Curr Amount HRK 4 1 00 191 1 00 1 00 1 00 191 1 00 1 00 4 00 191 1 00 1 00 E 6600 191 66 00 66 00 NetBanking print instructions Broj ra una platitelja
16. adequate rights to authorise orders or if two signatures are required for authorisation the order is first placed in the overview of non authorised orders At the time the order is authorised with the required number of signatures the order will immediately leave the overview of non authorised orders and moved to the overview of authorised orders The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this screen you can cancel the order by clicking on the X in the Cancel column The user can only cancel orders they have entered that is orders that they or other users with rights to enter orders have entered If the order has been changed or authorised by another user only a user with rights to authorise orders can cancel it The authorisation field is displayed by a check box on the left side of the table display under the Order designation column By clicking the checkbox a check will appear in the box which indicates that the corresponding order is selected for authorisation The authorisation will be completed by selecting the Authorise selected button at the bottom of the screen circled on the picture above The fields for authorisation of orders are disabled for users who do not have adequate rights to
17. at the expense of your current account you enter 100 in the amount credited field and EUR as the currency You do not need to calculate the Kuna equivalent of the payment as it is done automatically according to the current exchange rate It is necessary to briefly describe the purpose of the order in the purpose of the order field In the case of purchasing foreign currency the domestic currency account is charged on the date of the order with the foreign currency being transferred to the account in two days In order to finish the purchase sale you need to select the date on which the purchase sale will be executed If the user has selected the option to send an e mail receipt after execution of the transaction an e mail will be sent to the users e mail address after the payment has been executed After filling in the order you need to click on the Check button in order to verify the correctness of the entered data If an error is found a warning will be displayed indicating the error which needs to be corrected When all data is entered correctly the Confirm option marked red will be appear after clicking Check and information on the payment will be displayed on the right side of the order After the Confirm button has appeared you cannot change the entered data but it is still possible to return to the previous step and edit the order by selecting Cancel By clicking the Confirm option the user approves the execution of the t
18. does not have adequate rights to access the screen is displayed Users who have authorisation to view salary payments will have the new file option available when they click the file upload serial number By selecting it a new salary payment package is created in non authorised files Users who do not have the right to view salary payment files have the right to upload them and therefore enter the specification of salaries manually After you have selected this overview all non completed transfers will be displayed If you wish to see those pending transaction or completed select the pending transaction or completed link You can return to the overview of non completed payments by selecting the Non completed link All of these options are located above the summary table circled in the figure below If there are more files than what fits on one screen more than 50 you can navigate to the following screen by selecting the Next option at the bottom of the screen You can return to the previous screen by selecting the Previous button These 2 options are inactive until the conditions for their use are met or so long as the list of files is lesser than 51 By selecting the upload number of an individual non completed file all individual salary payment orders from the file will be displayed Changes can be made in the displayed data Once all fields have been correctly filled in by selecting Execute a payment order is automatically crea
19. employees loan installements NetBanking A File upload Payment of employees salaries user ZVJEZDANA KUSERBAMJ for ERSTE CARD CLUB D D ZAGREB print instructions Payment of employees credit installments Charge to account 1100479680 Poslovni ra un File overview domestic currency Date of execution 01 07 2010 5 File number Total 0 00 HRK transactions foreign currency Hum In behalf of Amount in HRK Description transactions 1 A salary payment gt paymentof credit installments 3 4 4 File format 5 A domestic currency payment A foreign currency payment 6 A salaries and loans 7 5 9 10 ti 12 LE 14 Figure 40 Employee s credit instalment payment Once both fields have been filled in for all employees the transaction is confirmed by selecting the Save option or pressing the Enter key on the keyboard after which all entered data can be seen in the File overview menu under Payment of credit instalments The order number of the package and total amount of the transaction are displayed in the header of the table beside the date of execution The name and surname of the person from which s salary the deduction is being conducted is displayed next to each filled in order in the Description column Not all employees need to be entered at once You can confirm the entry for every individual employee by pressing Enter In this case after the first entry has been confirmed the number of the pac
20. fund such as e the name of the fund e the type of the fund e the date of the price e the price of the share e the PGP from foundation e the yield in the past year e the prospectus By clicking the name of the fund detailed information on the selected fund is displayed including e the ID card of the fund e Quarterly information e the statute and prospectus e the reduced statute and prospectus By clicking the Prospectus display link a reduced prospectus of the investment fund is opened within which the expanded prospectus and statute can be opened by clicking the Expanded prospectus and statute of the fund link 8 2 2 Purchase of shares in investment funds It is possible to purchase shares in investment funds by selecting the Purchase option from the Funds menu In order to purchase shares in an investment fund you must e select a representative authorised person e select the fund in which you wish to purchase shares e select the account you wish to charge for the purchase e enter the amount of the share in the amount field e accept the General conditions 45 e if you wish to enter an alternative e mail address other than one already entered click the alternative address link Help Contact View transaction status Settings Cancellation Tools Select tool mi SO Hrvatski 6 Log off ERSTE balance payments overview of payments files payments overview of payments file
21. in Erste NetBanking by select the I accept the general conditions option and uncheck all activated options 9 2 BON 2 You can send a request for delivery of a BON 2 form in the Services menu 48 9 2 1 Request for BON 2 The option of initializing requests for BON 2 is located on the Request for BON 2 screen under the Services menu Only users with the right to authorise orders may initialize the request To initialize a request for BON 2 you must select your account for which the BON 2 is being requested from the drop down menu The BON 2 form can also be ordered from the accounts of other legal entities if they agree to it In this case it is necessary to enter the account number in the Other companies account field If you want a cumulative BON 2 it is necessary to select all accounts cumulative BON 2 from the dropdown menu If you want a cumulative BON 2 for another company select the above mentioned option all accounts cumulative BON 2 and enter the account number of other companies in the Other companies account field The lower field on the screen contains the mail address to which a copy of the form will be sent The e mail address for the delivery of copies of the form can be changed turned off In addition to sending to e mail mandatory it is necessary to select one other way of sending the original document o If you select sending to fax it is necessary to mark the first field for sending the fax and
22. located above the display of cancelled payment orders By clicking the Search option the possibility of setting conditions by which you can filter the results is displayed search Payment order amount v v Name of recipient Date of payment From Begin search _ Figure 36 Search of cancelled payment orders The user selects the combination of fields which will be filled in by their own needs After filling in the desired conditions it is necessary to select the Search option and the cancelled FX orders which meet the specified criteria will be displayed 7 FILES By selecting the File menu at top of the screen the user will be given the option to upload the following files Domestic currency transactions 7 Foreign currency transactions Salary payment Payment of credit instalments In the left side menu users are given the following options Entry File overview File format e File upload e Domestic currency transactions e Domestic currency payment e Payment of employees salaries e Foreign currency transactions e Foreign currency payment e Payment of employees credit e Salary payment e Salaries and loans instalments e Payment of credit instalments 37 7 1 ENTRY If you wish to conduct a number of orders at once this option enables the upload sending of a a specified file with orders which have been previously created The format of the file must be compatible with FINA aggregate orders for tr
23. selected order is displayed For a detailed listing of each completed FX order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link An e mail receipt can be requested for every completed FX order 6 2 5 Overview of non completed FX orders Non completed FX orders can be viewed by selecting FX_orders Non completed in the Overview of payments menu The overview of non completed FX orders includes an overview of all orders which could not be executed on the given date for some reason ex insufficient funds in the account 1 By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction amount name of recipient and date of payment is displayed 2 The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 3 By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each announced payment order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link All non completed FX orders are automatically deleted after
24. statements screen by clicking on the Stat amp icon The user can request a statement of transactions per an account for a certain period and in a certain format and send it to his e mail address or fax number Statements can be viewed individually or collectively by the selected criteria After defining the desired criteria you need to click the View option All statements that satisfy the defined criteria are displayed on the same screen and can be viewed in these formats e HTML format e FINA format reduced without the leading and final record of the file record O and record 9 e Erste format e Excel csv format By clicking on the download option for a certain format the statement will be displayed on screen Heip Contact View transaction status Settings Cancellation Tools Select tool Y Hrvatski Select client B Log off El IS i E balance payments overview of payments files funds services User notifications Statement overview NetBanking Messages NetBanking News user IME PREZIME for FIRMA D O O print F instructions Non authorised Payment orders 1 FX orders Pu Kuna files Charge to account A racun Foreign currency files 1 Currency 191 HRK vw Statements Sort tems book first debt then demand entries O chronological Order statements O by date from 30 06 2010 to 30 06 2010 34 Overview of statements fen re Change method of delivery D
25. the Change button The password must consist of at least eight only numeric characters Contact information By selecting the Change contact information link users can change their contact information By changing the e mail address the e mail address to which login receipt mails receipt of transactions via NetBanking statements are sent will be changed If you wish to change this information it is necessary to enter new information and click on Check to check the correctness of the entered data and then Confirm to save the data O CANCELLATION By selecting the Cancellation option you can send a request for cancellation of a transaction It is necessary to fill in the fields with information on the order you wish to cancel and click Send This is not an automatic cancellation of orders but only forwards the request for cancellation to the Bank and the user will subsequently be notified of the result If the order has not yet been processed it will be cancelled If the order has already been completed it cannot be cancelled but the Bank can make a request for a refund in behalf of the recipient on his request J TOOLS By selecting the Tools option the following options are displayed Exchange rates Loan calculator Savings calculator Erste Invest calculator Currency calculator J SELECT CLIENT If a user uses the same username password and TAN card to access services of several different
26. to enter the number of the fax to which the BON 2 will be sent o Another way is to send the form by mail For this method it is necessary to mark first field then enter the number of copies of the form you wish to receive and enter the address to which the form is to be sent in the following four fields the name of the business entity street and house number zip code and city name The date of issuing the BON 2 form is initially set to the current date Once you have filled in all fields you need to click Check in order to verify the correctness of the entered data If there are errors you will see a warning indicating the data which needs to be corrected If a user who does not have adequate rights to authorise orders tries to enter the request an error will also be displayed indicating that requests can only be entered by users with rights to authorise orders When all information is correct Confirm will appear instead of the Check button After the red Confirm option has appeared it is no longer possible to change your entries If you wish to cancel the opening of the service you can do so by selecting the Cancel option Help Contact View transaction status Settings Cancellation Tools Select tool SS Hrvatski Select client 6 Log off balance payments overview of payments files funds services Erste SMS Request for BON 2 NetBanking Overview of open Erste SMS services Activate t
27. you wish to sell shares e enter the amount in HRK or number of shares you wish to sell e enter the number of the account to which funds will be paid e accept the General conditions e if you wish to enter an alternative e mail address other than one already entered click the alternative address link After filling in he required fields click Check to verify the correctness of the entered data and if everything is correct click Confirm 46 8 2 4 Swap of shares in investment funds It is possible to sell shares in investment funds by selecting the Sale option in the Funds menu In order to swap shares in investment funds you must e select the funds between which the swap will be conducted from which fund to which e select a representative authorised person e enter the amount in HRK or number of shares you wish to swap e accept the General conditions e if you wish to enter an alternative e mail address other than one already entered click the alternative address link After filling in he required fields click Check to verify the correctness of the entered data and if everything is correct click Confirm 8 2 5 Non completed requests Non completed requests in dealings with investment funds that is requests which where entered but were never completed can be viewed by selecting the Non completed requests option in the Funds menu The last 50 transactions are displayed on screen To view the next 5
28. 0 completed ADRIAGEHT D D 29 06 2010 29 06 2010 2402006 1 100330000 99 191 100 00 191 100 00 100 00 Payment order Usluga po spec rn Figure 8 A completed payment order By entering the transaction number and the recipient s account number and selecting Check the status of the selected transaction is displayed on screen View transaction status NetBanking user IME PREZIME for FIRMA D O O print A instructions You can only use the View transaction status option for payment orders HUB1 Transaction number 1001415293903 Recipient s account 2402006 ERSTE amp STEIERMARKISCHE BANK 1110004959 Date of execution 21 04 2009 Amount 123 99 Reference number 00 12345 122 Status of review Transakcija izv ena nije ju mogu e stornirati Mandatory field ls SE 1 Hew review Figure 9 Viewing the status of a transaction To check the status of some other transaction you need to select the View new status option Y SETTINGS By selecting the Settings option from the menu at the top of the screen the user is able to change settings of the Erste NetBanking service In the Settings menu you are able to change your Password By selecting the Change password link a screen where you can change the current password is displayed You then need to enter the current password into the Password field and your arbitrary new password in the New Password and Repeat new password field and then click
29. 0 it is necessary to select next and previous to return to the previous 50 transactions 9 SERVICES By selecting the Services menu an overview of electronic banking services the user may request pursuant to their authorisation will be displayed The Services menu includes the following options Erste SMS Overview of open Erste SMS services Activate the Erste SMS service BON 2 Request for BON 2 9 1 ERSTE SMS 9 1 1 Overview of open SMS services The overview includes information on open SMS services For each individual account for which the service is activated the type of messages which are activated is specified the status of the service and the mobile phone number to which SMS messages are sent By clicking on the account number the user can view detailed criteria by which the service is contracted 9 1 2 Activate the Erste SMS service Erste NetBanking offers contracting of the SMS service which allows you to receive information on the balance and changes to the account via mobile phone Only users with rights to authorise transactions can enter the request The Erste SMS service in accordance with the defined options on the screen for contracting the services provides the following information on a business account 47 Daily information on the current balance of funds in the account the possibility of receiving up to three messages a day with the first one between 07 08 o clock while the time of
30. 0 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this screen you can cancel the order by clicking on the X in the Cancel column By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction amount name of recipient and date of payment is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed 28 Help Contact View transaction status Settings Cancellation Tools Select tool v SS Hrvatski 6 Log off ERSTE balance payments overview of payments files funds services of payments files funds services Payments A Payment order HUB1 NetBanking Payment order HSWYP order Purchase and sale of user ZVJEZDANA KUSERBAI for ERSTE CARD CLUB D D ZAGREB print F instructions foreign currency FX order Templates Payment orders 2402006 1100479680 Poslovni ra un FX d Payer s account number orders ERSTE CARD CLUB D D zagreb Mode Charge reference no 39 Amount charged 1 00 HRK HRK 1 00 2340009 PRIVREDNA BANKA D D ZAGREB 3200162696 Recipient s account number PRIVREDNA BANKA D D ZAGREB Mode Reference No 00 z 1 Fill
31. 062 372 900 I wish to pay immediately Charge to account 11 00479680 Poslovni ra un Ka Amount HRK Note o Please fill in the MANDATORY red fields in the extended Request for additional information about the client in PDF format with every Request for purchase of shares in Erste investment funds After filling inthe form please print and sign it and then send the scanned form by e mail to boeinvi erstebank com with a note of the fund name in the title of mail eg SPN MONEY If you are not able to send the scanned request you can submit it via fax to the 062 37 2902 Please note that the depth analysis of citizens and legal persons is being conduced when purchasing shares in investment funds managed by Erste Invest as well as other measures related to the prevention of money laundering and financing of terrorists conducted in accordance with the provisions of the anti money laundering and terrorist financing act and HANFA law enforecement Guidelines Figure 43 Purchase of shares in investment funds After filling in he required fields click Check to verify the correctness of the entered data and if everything is correct click Confirm 8 2 3 Sale of shares in investment funds It is possible to sell shares in investment funds by selecting the Sale option in the Funds menu In order to sell shares in an investment fund you must e select a representative authorised person e select the fund of which
32. 180 days By clicking the Search option the possibility of setting conditions by which you can filter the results by account name of recipient and date of payment is displayed The user selects the combination of fields which will be filled in by their own needs After filling in the desired conditions it is necessary to select the Search option and the cancelled payment orders which meet the specified criteria will be displayed 6 2 6 Overview of cancelled FX orders Cancelled FX orders can be viewed by selecting FX orders Cancelled in the Overview of payments menu The overview of cancelled payment orders displays all cancelled transactions 36 1 By clicking the Search option above the display of cancelled transactions the possibility of setting conditions by which you can filter the results is displayed 2 The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 3 By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each cancelled FX order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link All cancelled FX orders are automatically deleted after 180 days The Search option is
33. 2402006 1100479680 Broj ra una primatelja 2402006 3200162696 Ovjera banke W10061423361056 Non completed payment orders can be viewed by selecting Payment orders Non completed in the Overview of payments menu The overview of non completed payment orders includes an overview of all orders which could not be executed on the given date for some reason ex insufficient funds in the account 1 By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction amount name of recipient and date of payment is displayed 2 The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 30 3 By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each non completed payment order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link All non completed payment orders are automatically deleted after 180 days 6 1 6 Overview of cancelled payment orders Cancelled payment orders can be viewed by selecting Payment orders Cancelled in the Overview of payments menu The overview of cancelled payment orders displays all cancelled transactions
34. ERSTES Erste NetBanking user manual for legal entities May 2010 O ee 5 6 GENERAL s 4 e 4 MENU Sia 6666666 8 BALANCE OVERVIEW sirtni venues onions cuaua ances aneus evaaseaneusseseveruaneahourenecsuweevennes 11 4 1 STATEMENT oar gots 15 ous uameceneuauenoessuseneeviaseeceses 17 5 1 A o E E II A o A sevanmaeeansem snesennecuetasons 17 SLE Paymentorder HUB a aia 17 5 1 2 ASP Oder o 19 SA43 Purchase and sale 0l TOPEIEM CU ena atedsageadataGel ooap numadensbatolsgakeuadataeiaueeavunssetabelaladanoens 20 A os o yo AMA A sea ea aes sa es 21 5 2 TEMPLATE Scout da 24 5 2 1 Overview of template 4 4 24 522 Creatinga oi aicds 25 OVERVIEW OF PAYMENTS csi ci 26 6 1 PAYMENT ORDERS 26 6 1 1 Overview of non authorised payment OrderS eeee 26 61 2 Overview Of autnorsedPpayMent orders 28 6 1 3 Overview of Orders DEINE processed nai A A 28 6 1 4 OVERVIEW OF completed payment ordei mia da 29 6 1 5 Overview of non completed payment orders oocccccccocccnncncnnccnnnncnnconnnononcnnnnonnnnnnnnnnnnrnnnnnnnnrnnnnnnnnncnnnnnnnoos 30 6 1 6 Overview of cancelled payment orders 31 6 2 FX ORDERS Aisa A S 32 6 2 1 OVERVIEW Of non authorised A a e o 32 6 2 2 Overview OF authorised FX Orders scr 33 6 2 3 Overview Of FXorders pending transaccion cia iaa 34 624 OvenvieW ORCcOMmpleted FX Or Sd ada 35 6 2 5 Overview of non completed FX OrderS ccccssssscccccssssccccceeeecc
35. TE _ pregied stanja stanja pla anja _pregied pla anja datoteke fondovi usiuge_ pla anja datoteke fondovi usluge Pla anja Predlo ak naloga za pla anje NetBanking Nalog za pla anje Nalog za HSVP Kupnja i prodaja deviza korisnik IVAN HORVAT za FIRMA D O O ispis F uputa Devizni nalog Predlo ci ES Naziv predlo ka Nalozi za placanje Devizni nalozi Broj ra una platitelja 12402006 1100389993 Poslovni racun y Model Poziv na broj zadu enja 99 gt j iznos na teret Y HRK Broj ra una primatelja Odaberite banku y q Model Poziv na broj odobrenja 00 y E Pravila popunjavanja ifra opisa pla anja 01 Pravila popuniavania Opis pla anja n Statisticko obilje je 0000 ne koristi se obavezna polja Provjeri Odustani Povratak Op i uvjeti Naknade Korisni ka podr ka 062 555 555 Figure 25 Creating a template 25 6 OVERVIEW OF PAYMENTS The Payment overview menu provides an overview of payments entered and conducted by way of Erste NetBanking and includes the following options Overview of payment orders _non authorised authorised being processed completed non completed cancelled Overview of FX orders non authorised authorised pending transaction completed non completed cancelled The number of non authorised authorised being processed pending transaction or
36. accounts and accounts the user has power of attorney for are listed currency of the account amount which will be charged to the selected account name and surname of the payer if not entered this field is automatically filled in with the user s name and surname C information on the recipient the account to which funds are being paid which is selected by selecting the bank code VBDI from the drop down menu and entering the account number in the next field Model and reference number which must be entered in accordance with the rules for creating a reference number the amount that will be paid to the specified account You do not need to fill this field in if the amount charged field is filled in This field is filled in when paying from your foreign currency account for example if you wish to pay 200 HRK from your foreign currency account you can leave the amount charged field empty and enter 200 Kuna in the amount credited field you do not need to calculate the Kuna equivalent of the payment as it is done automatically according to the current exchange rate C other information on the payment the description of payment code in accordance with the Croatian National Bank regulations By selecting the Fill in rules a screen with Guidelines for the filling in of cash flow codes will appear which explains how to fill in this field description and purpose of the transaction date of executing the trans
37. action option to send an e mail receipt upon execution of the transaction Payment order HUB1 user IME PREZIME for FIRMA D 0 0 Payer s account number 2402006 1100000000 Poslovni racun Mode Charge reference no 99 v Amount charged i HRK Recipient s account number Select bank Mode Reference No 00 Eilin rules Payment description code 01 Filin rules Description Statistic mark 0000 fis not used Date of execution 01 07 2010 Save in non authorised C confirmation of L Check Cancel Figure 19 Payment order HUB1 NetBanking print a instructions compulsory fields After filling in the order you need to click on Check in order to verify the correctness of the entered data If an error is found a warning will be displayed indicating the error which needs to be corrected When all data is entered correctly the Confirm option marked red will be appear after clicking Check and information on the payment will be displayed on the right side of the order Figure 15 After the Confirm button has appeared you cannot change the entered data but it is still possible to return to the previous step and edit the order by selecting the Cancel option By clicking on Confirm the user approves the execution of the transaction If the date of execution is set to the current day the order is immediately executed If it is set in advance the order will be visi
38. and all orders have been successfully authorised they will be moved to the overview of payment orders being processed 7 1 2 Payment of employees salaries Salaries of all employees of a certain legal entity that have a current account at Erste Bank amp Steiermarkische Bank can be paid to their accounts through this option It is necessary to fill in the specification that is the following fields on the screen charge to account date of execution in behalf of account enter the account number of the current account of employees who wish to receive their salaries this way amount enter the amount of the salary or the amount of money which is to be transferred to the previously entered account Y Z Hrvatski Select client BLog off ERSTE 2 balance payments overview of payments funds services Entry File upload Payment of employees salaries user IME PREZIME for FIRMA D 0 0 print A instructions Payment of employees credit installments Payment of employees salaries NetBanking _ Charge to account 1100000000 Poslovni ra un File overview E domestic currency Date of execution 01 07 2010 ES File number Total 0 00 HRK transactions r foreign currency Hum In behalf of Amount in HRK Description transactions A salary payment payment of credit installments D File format amp domestic currency payment A foreign currency payment amp salaries and loans oO AD 6 a a w V 1 00
39. ansfer Files are most commonly created using accounting programs and are used to send multiple orders at once Instructions for creating these files are located on the left hand side of the screen under File format 7 1 1 File upload The file upload option includes the upload of the following files Domestic currency payments Foreign currency payments Payment of employees salaries Payment of employees credit instalments Entry File upload Payment of employees salaries user IME PREZIME for FIRMA D 0 0 El print F instructions Payment of employees credit installments Help Contact View transaction status Settings Cancellation Tools Select tool w Z Hrvatski Select client Log off balance payments overview of payments files funds services File upload NetBanking File overview Type O domestic currency payment foreign currency payments payment of salary O Credit installment domestic currency we Browse _ transactions foreign currency Send transactions salary payment payment of credit installments Bv File format A domestic currency payment amp foreign currency payment A salaries and loans Figure 37 File upload All uploads are conducted in the same way for an example we will show how to upload domestic currency payment files The file upload screen is used to select the previously created file from your disk To select the file you need to select
40. ard the user should click the Login button to enter the service If the TAN you have entered is incorrect a message indicating a false entry will appear on the screen In case of three invalid entries the service will automatically be blocked for the user identified by the user name Enter TAN number NetBanking Enter TAN from card 0061229 row 6 column 3 _ Login Figure 5 TAN entry In the case of blocking access to the service while logging in by entering an incorrect password or TAN number unblocking can be achieved by calling Customer Support at 062 555 555 or visiting the nearest branch In order to increase security within the Erste NetBanking service if a user logs in to the application but does not use it for some time the application will automatically log off For further use of the service you will have to log in again The following options are available on the login screen O FORMS AND DOCUMENTS e User manual e General conditions e Request for activation e Request for change of data e Fees Y HELP By selecting the Help option the Frequently asked questions screen is displayed You can find answers to some of the most common questions and ambiguities in the use of NetBanking services here In addition to the frequently asked questions instructions for use of Erste NetBanking are located within this option Prior to using Erste NetBanking for the first time each user should read the user ma
41. authorise orders by themselves if two or more users are required for authorisation The name and surname of the user which has authorised an order as well as the time and date of authorisation is displayed underneath the order which has been authorised If there is more than one order which the user wishes to authorise they can do so by simply clicking the checkboxes of multiple orders or selecting Select all After selecting the Authorise selected option only orders which are not selected will authorised will remain in the non authorised orders category Once an order has been authorised the authorisation fields will be disabled The authorisation field can also be disabled if the order is invalid in which case it is necessary to click on the number of the account and correct the error Once the order has been corrected it can be authorised All successfully authorised orders will be moved to the authorised orders category A detailed view of the order is available by clicking on the account number next to each order 32 Help Contact View transaction status Settings Cancellation Tools Select tool SS Hrvatski 6 Log off ERSTE balance payments overview of payments files funds services of payments files funds services Payments Payment order HSYP order Purchase and sale of foreign currency FX order Templates Payment orders FX orders Figure 33 Foreign exchange order 14 u
42. ble in the Payment overview menu as announced and shall be executed to the selected date Help Contact View transaction status Settings Cancellation Tools Select tool v SS Hrvatski Select client 6 Log off El is i E balance payments overview of payments files funds services of payments files funds services Payments s Payment order HUB1 NetBanking Payment order HSYP order Purchase and sale of user IME PREZIME for FIRMA D O O print A instructions foreign currency FX order Templates 2402006 11 00000000 Poslovni ra un Payer s account number Payment orders FIRMA D 0 0 Fx orders Mode Charge reference no 00 J 1 2345 55 Amount charged 100 00 HRK HRK 100 00 2360000 ZAGREBA KA BANKA DD 1500000000 Recipient s account number TELEKOMUNIKACIJE D O O Mode Reference No o0 1 2345 Fill in rules Payment description code 16 Fill in rules Fee HRK 1 00 Description Bill payment Statistic mark 0000 is not used Date of execution 01 07 2010 ay Save in non authorised Send e mail confirmation of transaction compulsory fields confirm cancel Fees Customer service 062 555 555 Payments in benefit of accounts in Erste Bank set for execution by 20 00h on weekdays will be executed on the same day while transactions after that time will be set for execution on the following work day Payments in benefit of accounts outside Erste Bank set f
43. ccceeeececseeseccessueneecessueneecesseeaeeeesseugeceessagaees 36 620 OYervMewor Cancelled Orale Sica 36 A A 37 7 1 ENTR ida 38 7 1 1 FISD E O 38 7 1 2 Paymentotr employees Salares ia 40 Figs Paymentoremployees credit 41 7 2 FILE OVERVIEW css 41 7 2 1 Overview of domestic currency transaction files o ooonnccnncononnnnncnnononnnonnnncnnnnnnnnononononnnnnnnnnnncnnnnnos 42 7 2 2 Overview of foreign currency transaction Mesa o 42 Hz Overview orsay Da Meat ii 43 7 2 4 Overview of credit instalment payment files occccccoooccnnncnnnnnnnnnnononnnnnnnnnonnnnnnnonnnnonnnrcnnnnnnnncnnnnnonoss 43 7 3 PEEFOR MAT ad ia dada 44 FUNDS Aita 44 8 1 44 8 2 INVESTMENTFONDS ones do 45 8 2 1 General information on investment FUNCS cccccececcccecececcccececsccceececscseceeececsescaseeeecscucaeeesscseueaeuesseaees 45 8 2 2 Purchase of shares in investment fundS sd stars 45 823 Sale 0r shares INVESTMENT 46 3 24 Swap ofsharesininvestment ada 47 8 2 5 Non compieted Te gue Sto eue iaae o al ltd 47 SERVICES iaa e 47 9 1 ERSTE SMS E can 47 9 1 1 OVErVIEW OF open MS SERVICES a 47 JE Avate the Erste SIVIS SCRVI 47 9 2 DON erre esoo 48 92 Reg est Tor BONZI id 49 1 GENERAL The Erste NetBanking service allows users to view the balance and transactions per their accounts pay bills purchase shares of investment funds and conduct other financial transactions 24 hours a day every day of the week Access to the service
44. clients for themselves as citizens and other businesses they can log in as another user by selecting the Select client option without re entering login information Figure 4 In addition to the Help option at the top of the screen the instructions option which is located on every screen can assist the user with a brief description of how to use the selected option Retail Netbanking A Manual B General conditions A Application form B Data change request Help Contact View transaction status Tools Select tool i Y SS Hrvatski A Log off Select client NetBanking Fees Erste NetBanking for citizens Corporate Netbanking NAME SURNAME 0000001 E Manual A General conditions B Application form B Data change request COMPANY D 0 0 0000002 Fees Figure 10 Selecting a user In addition to the Help option the instructions option at the top of each screen can be helpful to users The instructions option gives a brief description of how to use options on the selected screen Help Contact View transaction status Settings Cancellation Tools Select tool Ka SS Hrvatski Select client BLog off BANK f batance payments overview of payments files funds services _ overview of payments files funds services User notifications Balance overview NetBanking user IME PREZIME for FIRMA D O O This option lets you view the balance of your accounts in Erste Bank foreign
45. currency and giro accounts deposits and term deposits business cards loans guarantees letters of credit bills of exchange shares in funds and view account balances in other banks if you have this option FX orders a ina file contracted In addition to this F HRS fi 1 e by clicking on the number of an account transactions for the selected account will be displayed oreign currency files 1 e by clicking on the type of account details of the selected account will be displayed e by selecting invoices click on the icon a screen on which you can order or view a monthly invoice of payments will appear Messages NetBanking News Non authorised Payment orders 1 Statements e by selecting statement click on the icon a review of statements for the selected account is available Order staternents e by clicking on the total amount to be charged a detailed insight into the tems that have yet to be charged will be displayed Overview of statements Change method of delivery close of statements ACCOUNTS Humber Type of account Stat Inv Curr Overdraft Balance To be charged Available 1100000000 Poslovni ra un amp amp HFK 0 00 21 451 96 1 00 21 450 96 INVESTMENT FUNDS Price Value of Value of sido Date of Humber of 3 Humber Hame of fund z of sharesin shares in price shares blocked shares HRK currency shares 5100014666 ERSTE MONEY 21 01 2010 134 14 0 0000 0 00 000 0 0000 Figure 11 A brief instruction on the screen Each pa
46. d e mail confirmation of transaction Transaction number AM 0061417400928 compulsory fields Figure 31 Detailed display of a cancelled order All cancelled payment orders are automatically deleted after 180 days The Search option is located above the display of cancelled payment orders By clicking the Search option the possibility of setting conditions by which you can filter the results is displayed 31 Search Charge to account 1100473660 Poslovni racun bl Amount lt R v In benefit of account Mi Amount lt R v Type of payment All orders O Payment order OHSYP order Purchase and sale of foreign currency Date of entry from S to J Date of execution from A to Begin search Figure 32 Search of cancelled payment orders The user selects the combination of fields which will be filled in by their own needs After filling in the desired conditions it is necessary to select the Search option and the cancelled payment orders which meet the specified criteria will be displayed 6 2 FX ORDERS 14 The overview of foreign exchange orders contains a list of all FX orders set by Erste NetBanking and Erste FonBanking services sorted by status announced completed non completed and cancelled By selecting a certain type of order a list of the selected type of orders is displayed 6 2 1 Overview of non authorised FX orders If the order has been entered by a user who does not have
47. ders is stated to the right of the specified categories of the orders The number states the number of orders which have not yet been executed and are in the specified status 6 1 PAYMENT ORDERS The overview of payment orders includes a list of all orders excluding foreign exchange orders classified according to status non authorised authorised completed non completed and cancelled By selecting certain types of orders a list of the selected types of orders will be displayed 6 1 1 Overview of non authorised payment orders If the order has been entered by a user who does not have adequate rights to authorise transactions or if at least two signatures are needed to authorise the order the order is first placed in the overview of non authorised orders Once the order has been authorised it is immediately moved to the overview of authorised payment orders The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this screen you can cancel the order by clicking on the X in the Cancel column Users with rights to only enter orders can only enter them that is they can enter them or other users with the same rights If a user with the right to authorise orders has changed or authorised the order users with the rig
48. dit installments File overview domestic currency Humber of File status Total of Executed Authorised Invalid Canceled a SS transfers orders orders orders orders orders foreign currency 10 23 1 1 transactions salary payment paymentof credit installments File format B domestic currency payment E foreign currency payment amp salaries and loans Fees Customer service 062 555 555 E Figure 41 Overview of FX order files If two or more users are required for authorisation the authorisation field will be available for orders which are entered correctly and if the orders are already authorised the full name of the user which has authorised the order will be displayed with the date and time of authorisation of the first authorisation When the second authoriser logs in the name surname date and time of verification of the first authoriser will be displayed underneath each order After all authorisation has been performed and all orders have been successfully authorised they will be moved to the overview of payment orders pending transaction 42 7 2 3 Overview of salary payment files The overview of salary payment files includes all uploaded files with the upload serial number date of payment the total number of orders in each file the total amount of all orders in the file the number of invalid orders and the option of deleting the whole file To view this information you must specify which users will have authorisa
49. dual file the total amount of all orders in a file number and total amount of completed orders number and amount of authorised orders and the number of invalid orders in an individual file The following are located behind the serial number of the upload and the status label of which state the package currently is in checkbox automatic authorisation of the orders selected Upon completion the user will receive an e mail with all orders from the package This option is not possible if the file contains orders with errors in which case it is not possible to authorise the entire file If orders are authorised by the first authoriser but additional authorisation is required the first authoriser will not have the authorisation option the option is disabled and the second authorised will be able to authorise the package X cancellation of orders in the package By clicking the X mark next to the upload number users can cancel the whole file and orders in it if they are the user which has authorised the order Therefore orders which the user has authorised are cancelled along with the non authorised orders in the file In the case when two users are required for authorisation first user which has authorised the orders will delete all the orders in the file which they have authorised while the second user will be able to delete only the non authorised files All cancelled orders will be moved to the overview of cancelled payment orders
50. e NetBanking application the customer support number 062 555 555 is displayed Customer support where users can get all information related to Erste NetBanking is available every day from 0 to 24h except holidays Before first using the service we advise all users to read the Erste NetBanking user manual 3 Al Retail Netbanking B Manual amp General conditions A Application form E Data change request Fees Corporate Netbanking E Manual A General conditions A Application form E Data change request Fees Figure 6 Log in screen MENUS Help Contact View transaction status Tools Selecttool SS Hrvatski Log off Login to Erste NetBanking Username Password i Login NetBanking L Ifyou suspectthatyour account has been _learn new login data misused please enter your username and Block account press the button options in NetBanking are divided into six main menus BALANCE e Accounts e Savings and deposits e Credit cards e Loans e Guarantees Letters of credit bonds e Investment funds e Statements PAYMENTS e Payments Payment order HSVP order Purchase and sale of foreign currency FX orders e Templates Payment orders FX orders OVERVIEW OF PAYMENTS e Payment orders Non authorised Authorised Being processed Completed Non completed Cancelled FX order 14 Non authorised Authorised P
51. e proper ceder meaning Pat WENN 4 Payment orders PELRO presidir and pagina er Sanat mane pred toy Pote bro O Fxorders implemented oriy wth payments in BUR through the folowing banks Processing is bagun at B am and orders must be subndied on wears no beter than 1M 1 instrument of payment 10 Remtinnce O 2 Payment amount 10O Guivency S79 EUR Y 3 Damcon 2 dat to recipient BEN BC address 9AF T t Meme of recente bans ERSTE BANK DER OESTERREICHSCHEN Sl Address ani cty MENM PP bark code BLE iNT Country code 040 Lat of countries ae IHAME SURNAME Address street ane numas ADDRESS 5 Oe Cum to araje ATU32040400000000018 Utar coge 1 mgs entity mi Country code 040 Last at countries 5 Base of payment 636 Lest of basis of paremerd 7 Costs of foreign trade job 0 bonco M wore linolie 3 Payment ets D Contract from live contri back Number Year 10 Credit apotceton number MS 11 Label ancl number of securty 12 Date ot payment 0107 2010 E 13 Mote 14 Speoricaton NoO ves Coves of fee Charge lee to secante Currency crag art Tow tee Ti _ 1100475680 ERSTE CARD CLUB DD zogeb Y 131 HX M Regia mao ET Coves of order Charge toreign echange order o account currency 2 ERES Status 1 1100678600 ERSTE CARD CLUBDD zogeo Y 1st He W Select ect Select account ima Select
52. een you can cancel the order by clicking on the X in the Cancel column By clicking the Search option the possibility of setting conditions by which you can filter the results by transaction amount name of recipient and date of payment is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each non completed payment order it is possible to e change it by clicking on the lt change gt link e cancel it by clicking on the lt cancel gt link e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link Orders in the overview of authorised orders can only be cancelled by a user with rights to authorise an order 6 1 3 Overview of orders being processed An order is transferred to the overview of orders being processed when all conditions for its execution are met sufficient funds in the account e date of execution reached etc Orders will be included in this overview until the Bank receives feedback from the bank where the funds are being sent that the order has been executed Upon receipt of this information the order will be transferred to the overview of completed orders The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 5
53. ending transaction Completed Non completed Cancelled FILES Entry File upload Payment of employees salaries Payment of employees credit instalments File overview Domestic currency transactions Foreign currency transactions Salary payment Payment of credit instalments e File format Domestic currency payments Foreign currency payments Salaries and loans 5 FUNDS e Investment funds General information Balance of shares Purchase Sale Swap Non completed requests 6 SERVICES e Erste SMS Overview of open Erste SMS services Activate the Erste SMS service e BON 2 Request for BON 2 The active menu is marked with a light blue background and its options are listed in the left side column The content of each individual menu and every option within the menu is selected by clicking the menu name or the name of the individual option within the menu Help Comac View transaction Labs Settee Cancellation Toole Select hol chent Blog off ERSTES Payanente Payment order HUB1 NetBanking O Payne order nt H O HSWP order Purchase aid sale of user IME PREZIME tor FIRMA 0 0 0 pant inatructens foreign currency O Fx onder Tenmpinos Peyer s socout number 2402006 1100000000 Postowri ra un O Payment orders Mode Charge reference no 39 v Fx orders AN Cad HAH Figure 7 Menus within the Erste NetBanking service At the top of each screen of Erste NetBanki
54. ent order HUB 1 is automatically created with the total amount which is stated in the header of the specification In order for the payment order to be executed it is necessary to authorise it The process of authorisation has been explained in the previous chapter of the manual The salary payment will be visible on the account of the employee 40 7 1 3 Payment of employees credit instalments For employees of a certain legal entity which are paying credit instalments loans through deductions to their salaries the employer can pay the bank the amount of deductions in this way It is necessary to fill in the specification that is the following fields on the screen Salaries of all employees of a certain legal entity that have a current account at Erste Bank Steierm rkische Bank can be paid to their accounts through this option It is necessary to fill in the specification that is the following fields on the screen charge to account date of execution in behalf of account enter the account number of the current account of employees who wish to receive their salaries this way amount enter the amount of deductions or payments in behalf of the bank s accounts Help Contact View transaction status Settings Cancellation Tools Select too v Hrvatski BLog off ERSTE balance payments overview of payments payments overview of payments files funds services services Entry x Payment of
55. fter a single payment payments greater than a certain amount Message after payment which is greater than or equal to ais Message after payment which is HRK greater than or equal to Mobile phone number 385 l accept the General conditions compulsory fields h Cancel Figure 44 Activating the Erste SMS service In order to open the service it is necessary to select an account select the type of messages with at least one time of sending or amount for the third type of messages and mobile phone number to which messages will be sent When entering the mobile phone number enter the network prefix without the leading zero 98 91 etc and the phone number in the last field without dashes and spaces After all fields have been filled in check the I Accept the General conditions checkbox and select Check to verify the correctness of the data entered If there are errors you will see a message indicating the error which needs to be corrected When all information is correct Confirm will appear instead of the Check button After the red Confirm option has appeared it is no longer possible to change your entries If you wish to cancel the opening of the service you can do so by selecting the Cancel option By clicking the Confirm button information on activating the service will appear on screen The user will also receive information on activating the service to his e mail address The service can be cancelled
56. ge can be printed by selecting the print option 4 BALANCE OVERVIEW 11 The balance overview menu provides an insight into the current state of and transactions to the user s accounts current giro savings account term deposits credit cards loan accounts investment and pension funds The overview also includes a display of accounts for which the user has power of attorney As shown in Figure 7 each account except pension and investment funds is displayed with it s account number description an icon for ordering statements currency of the account overdraft limit account balance amount pending to be charged and amount available on the account Help Contact View transaction status Settings Cancellation Tools Select tool y SS Hrvatski Select client YB Log off funds services balance Berane overview of payments files User notifications Balance overview NetBanking Messages NetBanking News user IME PREZIME for FIRMA D 0 0 El print F instructions Non authorised Paymentorders 1 FX orders ACCOUNTS Kuna files Humber Type of account Stat Inv Curr Overdraft Balance Tobe charged Available EOI CANENTES a 1100000000 Poslovni ra un S B HK 000 21 451 96 100 21 450 96 Statements Order statements S INVESTMENT FUNDS Overview of statements Number Change method of delivery Dateor PMCS umber of ale of Value of of statements Number Name of fund rice theres a chad P shares HRK cur
57. he Erste SMS user IME PREZIME for FIRMA D O O print instructions service BON 2 F Own account Account of other company Request for BON 2 BON 2 for account O Y Select account v Send to fax 051 1555555 Send by mail Number of copies 1 Name Street and number RIVA 25 Postal code and location 51000 RIJEKA Enter the full name from list of towns Date of issuing BON 2 16 01 2010 lt 3 send BON 2 receipt to firm a firm ahr e mail mandatory fields Check Cancel Fees Customer service O62 555 555 Figure 45 Request for BON2 49
58. he user returns to the initial Erste NetBanking news screen Y NON AUTHORISED In the menu on left side it is possible to view all non authorised orders which the user needs to authorise if they want them to be executed in one place The overview is divided according to the following criteria e Payment orders e FX orders e Domestic currency files e Foreign currency files The number of non authorised orders is visible next to each type of order if there are any while an overview of the orders is displayed by clicking on for ex payment orders User notifications Messages NetBanking News Non authorised Payment orders FX orders Kuna flesk Foreign currency filesi Statements Order statements Overview of statements Change method of delivery of statements Figure 16 Number of non authorised orders 4 1 STATEMENTS If the user wishes to order a statement of transactions per an account they can do so by selecting the statement option Statements for domestic currency accounts are created with a one day delay after the current day has finished creation of the statement for that day is begun It only possible to view transactions of the current day using the order statements option in the overview of payments menu while statements with the current date will not be visible until the next day Statements for foreign exchange accounts are most commonly created with a two day delay Stat You can access the
59. ht to enter orders cannot cancel them as this can only be done by the user who authorised the order The authorisation field is displayed by a check box on the left side of the table display under the Order designation column By clicking the checkbox a check will appear in the box which indicates that the corresponding order is selected for authorisation The authorisation will be completed by selecting the Authorise selected button at the bottom of the screen circled on the picture above The fields for authorisation of orders are disabled for users who do not have adequate rights to authorise orders by themselves if two or more users are required for authorisation The name and surname of the user which has authorised an order as well as the time and date of authorisation is displayed underneath the order which has been authorised If there is more than one order which the user wishes to 26 authorise they can do so by simply clicking the checkboxes of multiple orders or selecting Select all After selecting the Authorise selected option only orders which are not selected will authorised will remain in the non authorised orders category Once an order has been authorised the authorisation fields will be disabled The authorisation field can also be disabled if the order is invalid in which case it is necessary to click on the number of the account and correct the error Once the order has been corrected it can be authorised All s
60. in rules Payment description code 101 Filin rules Description test Statistical mark 9000 is mot used Date of execution 15 06 2010 Save as non authorised send e mail confirmation of transaction Transaction number 410061 4158010255 compulsory fields ches L E B Back Fees Erste amp Steiermarkische Bank d d 01 07 2010 10 53 04 Customer service 062 555 555 ll Figure 28 Detailed display of a payment order being processed For a detailed listing of each payment order being processed it is possible to e cancel it by clicking the lt cancel gt link e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link Orders in the overview of authorised orders can only be cancelled by a user with rights to authorise an order If funds have not yet been forwarded to the recipient it will be possible to cancel the order If funds have been sent to the recipient the order can not be cancelled but the bank on the user s request can seek reimbursement from the recipient 6 1 4 Overview of completed payment orders Completed payment orders can be viewed by selecting Payment orders Completed in the Overview of payments menu 1 By clicking the Search option the possibility of setting conditions by which you can filter the results is displayed 2 The last 50 transactions are displayed o
61. is necessary to contact the international payment department at 062 37 3244 5 2 TEMPLATES Templates help simplify payments which are repeated on a regular basis A template is a payment order created in advance from which you can conduct a new payment It is possible to create templates for e payment orders e FX orders 5 2 1 Overview of templates You can view created templates by selecting the type of template in the payment menu A list of templates will appear which can additionally be filtered according to alphabetical order In the overview of templates it is possible to click on the e name of the template The order will be displayed with the fields filled in when creating the template If you wish to you can change certain the fields and execute the order in accordance with the rules mentioned in the previous chapters e change option The order will be displayed with the possibility of changing all fields By clicking on Check the entered data will be checked By clicking on Confirm the template will be saved If the user wishes to delete a template from the list of templates they can do so by selecting the Delete template option e transactions option A list of the last 50 transactions executed using the template is displayed In order to view the next 50 transactions choose next For a detailed overview of each payment it is necessary to click on the account number Help Contact View transaction status
62. is possible from anywhere in the world where Internet access is available including public places such as hotels Internet kiosks etc All that is needed is to access the Erste Bank site at http www erstebank hr Gra anstvo Erste Club za mlade Mali poduzetnici Gospodarstvo Elektroni ko bankarstvo Financijska tr i ta amp IB Press O nama U poslovnici Erste banke mogu ugovoriti O investicijski plan u otvorene fondove dobrovoljni mirovinski fond 3 stup ivotno putno ili osiguranje imovine stambenu tednju brokersko zastupanje O sve navedenog ali znaolla sam samo za ra une tednju i kredite Posalji Rezultati JARA Erste banka ponovo inovativna adovol stuo nam je predstaviti Yam unaprijedenu ponudu usluga elektroni kog bankarstva Obodgatili smo ponudu novim uslugama ali smo ive postoje e usluge znatno pobolj ali kako bi Varn se omogu ilo jos jednostavnije i bolje kori tenje Ll nastavku donosimo i Pro i eni tekst Opcih ujeta Alati Kreditni kalkulator Kalkulator tednje S leasina kalkulator Erste Invest kalkulator Erste Factoring kalkulator Limiti kartica Kalkulator valuta Te ajna lista wi og Inmjesca Dnevno financijsko izvje e Erste Invest vrijednost udjela Erste Euro Money 102 30 Eur kori tenja usluga vise A Postanite DOH E do Erste kupovni srednji prodajni Privatno
63. isplay O by statement number from number O 2010 to number 0 f 2010 of statements O All non downloaded statements each statement individually Overview 5 O cumullative by selected criteria statement overview is only available starting from 01 08 2009 Display Back Fees Customer service O62 555 555 i Figure 17 Overview of statements The user can select the Order statement option from the left menu Using this option the user can request a statement by the same criteria as the Statement overview option to their e mail address or fax By selecting Change method of delivering statement in the left menu the user selects the account for which they wish to order change method of delivery of a statement By clicking the Display option the current method of delivery of the statement is displayed and can be arbitrary changed Only users with the rights to authorise orders can change the method of delivery of orders The user can select four methods of delivery e e mail e Fax e Branch office e Mail The e mail option allows the additional definition of criteria for sending the order in the following formats e HTML format e FINA format e FINA format reduced without the leading and final record of the file record O and record 9 e Erste format e Excel csv format And according to period e Daily per change e Weekly e Monthly 16 5 PAYMENTS 5 1 PAYMENTS By selecting the paymen
64. it instalment payments manually After you have selected this overview all non completed transfers will be displayed If you wish to see those pending transaction select the pending transaction link You can return to the overview of non completed payments by selecting the Non completed link circled in the picture below If there are more files than what fits on one screen more than 50 you can navigate to the following screen by selecting the Next option at the bottom of the screen You can return to the previous screen by selecting the Previous button These 2 options are inactive until the conditions for their use are met or so long as the list of files is lesser than 51 By selecting the upload number of an individual non completed file all deductions from salaries that is credit instalment payments will be displayed Changes can be made in the displayed data Once all fields have been correctly filled in by selecting Execute a payment order is automatically created with the total amount in the header of the specification selecting In order for the order to be completed you must authorise it The authorisation process has already been explained in the previous chapters 7 3 FILE FORMATS In the file formats option it is possible to view the specifications of formats for all files that can be uploaded in Erste NetBanking Domestic currency transactions e Foreign currency transactions o Salary payments o Payment of credi
65. kage and total amount of the transaction will be displayed With each new entry the total amount will be increased for the amount of the entered deductions If there are more than 50 employees you can continue entering them by selecting next to display the next screen You can return to the previous screen by selecting the previous option If an invalid account number is entered od any other error is made the reason why the transaction can not be conducted will be indicated underneath the account number Once all orders have been correctly entered and the entry confirmed they are moved to the overview of credit instalment payments By selecting the Execute option a payment order HUB 1 is automatically created with the total amount which is stated in the header of the specification In order for the payment order to be executed it is necessary to authorise it The process of authorisation has been explained in the previous chapter of the manual 7 2 FILE OVERVIEW Under the File overview option it is possible to view the following files 41 e domestic payment transactions e foreign currency payments e salary payment e payment of credit instalment 7 2 1 Overview of domestic currency transaction files This screen has already been explained in chapter 6 1 1 File upload 7 2 2 Overview of foreign currency transaction files The overview of foreign currency payment files including all uploaded files with the upload serial nu
66. mber status of the file the total number of orders in each file and the number of completed authorised and invalid orders If the file is longer than what fits on one screen more than 50 you can navigate to the next screen by selecting next at the bottom of the screen To view the previous 50 select previous These 2 options are inactive until the conditions for their use are met or so long as the list of files is lesser than 51 By selecting the upload serial number of a certain file all orders from the selected file will be displayed All options available in the overview of non authorised orders are also available for the displayed orders It is necessary to authorise the displayed orders by selecting all the authorisation fields on the left of each order and selecting the Authorise selected option Authorisation will be available for all orders which have been entered correctly while an error will be displayed for invalid orders and you will not be able to authorise the orders until the errors are corrected Help Contact View transaction status Settings Cancellation Tools Select tool v Hrvatski Select client Log off ERSTE balance payments overview of payments payments overview of payments files funds services services Entry gt z z Overview of foreign exchange files NetBanking Payment of employees salaries user IME PREZIME for FIRMA D 0 0 print instructions Payment of employees cre
67. n screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 3 By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed list of each completed payment order it is possible to e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link 29 Help Contact View transaction status Settings Cancellation Tools Select tool SS Hrvatski Log off El is i E balance payments PUE overview of payments files funds services funds services Payment orders Non authorised Authorised 3 Being processed 340 Completed Non completed Canceled 1 VEEE EEV A x orders Mon authorised Authorised 1 Pending transactions 6 Completed Non completed Canceled VEVEVEVEV Ee Figure 29 Payment orders completed user IME PREZIME for FIRMA D O O Search Date of Date of entry execution 1100479680 completed 14 06 2010 15 06 2010 Payment order 1100479680 completed 14 06 2010 15 06 2010 Payment order 1100479650 completed 14 06 2010 15 06 2010 Payment order 1100479680 completed 14 06 2010 15 06 2010 Payment order Description of transaction ERSTE amp STEIERMARKISCHE BANK D D RH BAN 2402006 3200162696 00 1 TEST ERSTE amp
68. ng an additional menu is available which contains the same options as the login screen as well as J HELP By selecting the Help option the Frequently asked questions screen is displayed You can find answers to some of the most common questions and ambiguities in the use of NetBanking services here In addition to the frequently asked questions instructions for use of Erste NetBanking are located within this option Prior to using Erste NetBanking for the first time each user should make sure to read the user manual O CONTACT By selecting the Contact option a form through which you can send a request to the Bank is displayed In order to send a query you must fill in the displayed fields and click Send O VIEW TRANSACTION STATUS You are able to view the status of individual transactions by selecting the View transaction status option and entering the transaction number and account number of the recipient of funds The transaction number can be found in e the receipt of transaction that is sent to the user by e mail e the receipt of transaction screen within the View payments menu under the Payment orders Completed option more details in section 6 1 2 Overview of completed payment orders To use this option you do not need to be a user of the Erste NetBanking service or even be logged in to the service All that is required is to know the transaction number and account number of the recipient of funds 110000000
69. non authorised payment order it is possible to authorise it by clicking the lt authorise selected gt option change it by clicking the lt change gt option cancel it by clicking the lt cancel gt option enter a new order based on the displayed order by clicking the lt enter new gt option create a template based on the displayed order by clicking the lt template gt option By clicking the Search option the possibility of setting conditions by which you can filter the results by account type and date of payment is displayed 27 Search Charge to account 1100479680 Poslovni racun Y Amount lt v i ad bd In benefit of account vl Amount lt f y Type of payment All orders Payment order OHSYP order Purchase and sale of foreign currency Date of entry from Date of execution from Begin search Figure 27 Search of announced orders 6 1 2 Overview of authorised payment orders The overview of authorised payment orders includes an overview of authorised orders which are waiting to be executed on the entered date of execution when they will be transferred to the overview of orders being processed The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this scr
70. nual O CONTACT By selecting the Contact option a form through which you can send a request to the Bank is displayed In order to send a query you must fill in the displayed fields and click Send O VIEW TRANSACTION STATUS You are able to view the status of individual transactions by selecting the View transaction status option and entering the transaction number and account number of the recipient of funds The transaction number can be found in e the confirmation of transaction that is sent to the user by e mail e the receipt of transaction screen within the View payments menu under the Payment orders Completed option more details in section 6 1 2 Overview of completed payment orders By entering the transaction number and the recipient s account number and selecting Check the status of the selected transaction is displayed on screen To check the status of some other transaction you need to select the View new status option To use this option you do not need to be a user of the Erste NetBanking service or even be logged in to the service All that is required is to know the transaction number and account number of the recipient of funds O TOOLS By selecting the Tools option the following options are displayed e Exchange rates e Loan calculator e Savings calculator e Erste Invest calculator e Currency calculator J CUSTOMER SUPPORT On the login screen as well as any other screen within the Erst
71. of recipient and date of payment is displayed By clicking the account number on the left side of each order a detailed view of the selected order is displayed For a detailed listing of each non completed FX order it is possible to e change it by clicking on the lt change gt link e cancel it by clicking on the lt cancel gt link e enter anew order based on the displayed order by clicking on the lt enter new gt link e create a template based on the displayed order by clicking on the lt template gt link Orders in the overview of authorised orders can only be cancelled by a user with rights to authorise an order 6 2 3 Overview of FX orders pending transaction An order is transferred to the overview of orders pending transaction when all conditions for its execution are met sufficient funds in the account date of execution reached etc Orders will be included in this overview until the Bank receives feedback from the bank where the funds are being sent that the order has been executed Upon receipt of this information the order will be transferred to the overview of completed FX orders The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions These options are inactive until the conditions for their use are met or until the list of orders is less than 51 On this screen you can cancel the order by clicking on the X in the
72. ons etc Messages can be viewed and deleted as follows e clicking the title of the message opens the message e clicking the checkbox next to the message and clicking delete deletes the individual message e clicking select all selects all received messages e clicking delete deletes all selected messages By opening an individual message you have the option to delete the message by clicking delete or close the message by clicking close after which the user returns to the initial Messages screen Pomo Kontakt Provjera transakcije Postavke Storno Alati Odaberite alat v ES English Kraj rada ERSTES Obavijesti korisniku Poruke 1 NetBanking Novosti 4 pregled stanja pla anja pregled pla anja stednja fondovi usluge Poruke NetBanking korisnik IVAH HORVAT ispis Pl uputa Datum i vrijeme Haslou poruke C 26 02 2010 16 28 14 Neizursena transakcija Kraj prikaza podataka Oznatisve 0 Predlo ci gt Kreirajte predlo ak naloga za prijenos izme u ra una 2 7 2 vise Op i uvjeti i Naknade l Erste amp Steiermarkische Bank d d 27 02 2010 15 14 37 Korisni ka podr ka 062 555 555 1 ERSTE NETBANKING NEWS Via the NetBanking news option you can view all news related to the Erste NetBanking service and other services of Erste Bank By clicking on the title an individual notification is opened By clicking on Close the notification is closed and t
73. or execution by 14 30h on weekdays will be processed and forwarded the same day while transactions after that time will be executed with the following date Payment orders can be set with the date in advance and will be executed on the given date If there are insufficient funds in the account at the time of execution NetBanking will attempt to execute the order through the next fifteen days If there aren t sufficient funds in the account even after that period the transaction will not be executed at all and will be saved in non completed orders If the user has selected the option to send an e mail receipt after execution of the transaction an e mail will be sent to the users e mail address after the payment has been executed 5 1 2 HSVP order If using a HSVP order all orders are executed through the Croatian Large Value Payment System in the shortest possible time but the fees are higher than fees for ordinary orders HSVP orders can be set up to 16 o clock on weekdays and will be executed in the shortest possible time After 16 o clock HSVP orders can no longer be entered If the account does not have sufficient funds to carry out the order you will not be able to enter the order Orders can be only be set with the current date 19 HSVP order NetBanking user IVAN HORVAT for ERSTE CARD CLUB D D ZAGREB print A instructions Payer s account number 2402006 1100479680 Poslovni ra un Mode Charge reference no 39 Y
74. r 15 TOUTE CIE GES Tor Exchange Amount inthe currency of Charge foreign exchange order to account Currency order aki Status on 01 07 2010 pay 1100473650 ERSTE CARD CLUB D D zagreb 1131 HRK 724 00 7 240000 10000 OK Select account 191 HRK Select account 191 HRK Figure 23 Checking a FX order By selecting the Confirm option the order is entered The selected account to cover the fee and order will automatically be charged according to the exchange rate valid on the specified date After execution of the order the user will receive an e mail receipt containing all information on the order if this option is selected when filling in the fx order 23 It is possible to enter a FX order even if there are insufficient funds in one of the selected accounts covering the order or fee In this case the amount which is missing will be displayed in the Status field NetBanking will attempt to execute the order through the next 15 days until the account has sufficient funds to cover the order according to the exchange rate on the date of execution If the order has not been executed during the 15 days because there are still insufficient funds in the account NetBanking will no longer attempt to execute the order and it will be saved in non completed transactions When paying using basis of payment codes 510 710 745 810 845 the account selected to cover the order will not be charged automatically as it
75. ransaction If the date of execution is set to the current day the order will immediately be executed If it is set in advance the order will be visible in the payment overview menu as announced and will be executed on the selected date Orders for the purchase or sale of foreign currency can be set for execution with a date in advance Upon execution the current exchange rate on the day of execution will be applied If there are insufficient funds in the account at the time of execution NetBanking will attempt to execute the order throughout the next fifteen days using the exchange rate on the date of execution 20 Purchase and sale of foreign currency NetBanking user IVAN HORVAT for ERSTE CARD CLUB D D ZAGREB KE peril re Sei at eras i 1100479680 Poslowni ragun Currency 191 HRK vi Amount charged A In benefit of account 11 00479680 Poslovni ra un 7 Currency 191 HRK El Amount credited I o Purpose of the order A Date of transaction 01 07 201 0 Es Save as non authorised F Send e mail confirmation of O transaction compulsory fields compulsory entry of amount in benefit or amount at expense of Check Cancel Orders can be set to 16 00 o clock with the current date after which they will be set for the next working day Orders can be set up to 30 days in advance in which case the current exchange rate on the day of execution will be applied lf there are in
76. receiving the other two messages can be defined as desired Daily information on the current balance and the total transaction per the account on the current day the possibility of receiving up to three messages a day at times the client desires If you have the first type of service open the user will receive this message only if there have been changes to your account in relation to the previously sent message A notification on the account balance after an individual payment and or payments from the account larger than an amount specified by the user Erste SMS Help Contact View transaction status Settings Cancellation Tools Select tool v Hrvatski 6 Log off balance payments overview of payments files funds services Active Erste SMS NetBanking Overview of contracted Erste y SMS services 5 Activate the Erste SMS user IME PREZIME for FIRMA D 0 0 print a instructions service BON 2 Charge to account 1100479680 Poslovni ra un Y Request for BON 2 C Information on the current account balance Messages are delivered only each full hour 1 1 First message at OF 08 hours 1 2 Second message at i hours 1 3 Third message at hours F Podaci o trenutnom stanju i prometu po ra unu Poruke se isporu uju isklju ivo u puni sat 2 1 First message in DF 08 hours 2 2 Second message at hours 2 3 Third message at hours A Message about the current state of the account a
77. rency shares 5100014666 ERSTE MONEY 21 01 2010 134 14 0 0000 0 00 000 0 0000 Figure 12 Balance overview Other options on this screen are Y TRANSACTIONS By clicking the invoice number a screen showing the transactions per the account is displayed User notifications Messages MetBanking News Non authorised B Payment orders 1 FX orders Kuna files Foreign currency files 1 VE VE Statements Order statements Overview of statements Change method of delivery of statements Figure 13 Help Contact View transaction status Settings Cancellation Tools Select tool balance Transactions per account user IME PREZIME for FIRMA D O O Poslovni racun 1100000000 HRK from date of execution 3 To be charged 1 00 Available 21 450 96 Date of entry 08 02 2010 04 02 2010 04 02 2010 04 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 02 02 2010 23 01 2010 25 01 2010 24 01 2010 24 01 2010 21 01 2010 21 01 2010 Overview of transactions per the account Date of execution 08 02 2010 04 02 2010 04 02 2010 04 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 03 02 2010 02 02 2010 26 01 2010 25 01 2010 24 01 2010 24 01 2010 21 01 2010 21 01 2010 payments overview of payments
78. rrectly filled in order must be submitted on weekdays no later than 14 00 o clock Orders set in advance will be executed on the selected date according to the exchange rate on the date of execution Specification field 14 If a specification has been indicated for the order a screen for the input of the specification will appear after the FX order has been filled in In this case you do not need to fill in field 6 Basis of payment Cover of fees field 15 You must choose a currency and account from which the fee will be covered Cover of orders Up to 7 different sources to cover orders can be selected domestic currency and foreign currency accounts in Erste Bank ESB loans claims or refunds The amount which will be charged to each account is entered for each account except the last which is calculated automatically After filling in the order you need to click on Check in order to verify the correctness of the entered data If an error is found a warning will be displayed indicating the error which needs to be corrected When all data is entered correctly and Check selected the fee amount and amount of the order will appear calculated according to the current exchange rate Cover of fee mount charged for Exchange Total fee Charge fee to account Currency e AS on 01 07 2010 Status 01 07 1100473680 ERSTE CARD CLUB D D zagreb 1191 HRK 75 00 1 7500HRK OK Regular PriEURO SSR SWIFT cost 75 00 Cover of orde
79. s funds services Investment funds 2 a Purchase of shares in the investment fund NetBanking General information Balance of shares Purchase user IME PREZIME for FIRMA D 0 0 print a instructions Sale Swap Non completed reguests Name FIRMA D O O Registration number 9876543 Address ULICA Location RIJEKA Postal code 51000 State REPUBLIKA HRVATSKA E mail firmag tirma hr Alternative address show alternative address Y Information on legal representative authorized person JMBG select representative y or enter JMBG ist representative q AAA m OIB or enter OIB 4 JMBG select representative or enter JMBG 2nd representative x QIB or enter OIB recommended duration of Select fund minimum investment amount fond category investment O Erste Money 400 00 money market more than 3 days Erste Bond 400 00 bond more than 1 year O Erste Balanced 400 00 balanced more than 2 years O Erste Adriatic Equity 400 00 equity more than 2 years Erste Total East 400 00 equity more than 2 years O Erste Euro Money 400 00 money market more than 30 days tis possible to contract an investment plan by way of standing order for a period of at least 12 months with a minimum investment of 100 HRK and the regular purchase by standing order with a minimum investment of 400 HRK For more detailed information call 062 555 555 or visit your nearest branch of Erste Bank or contact Erste Invest directly at
80. ser ZVJEZDAHA KUSERBAMJ for ERSTE CARD CLUB D D ZAGREB PriEURO Instrument of payment NetBanking print instructions Verify Change Cancel Enternew Template PriEURO orders are executed within 4 hours of submitting a proper order meaning that within 4 hours of delivering orders funds will be paid to the recipient s account abroad The order is valid if cover for the order and fees is provided and all required documentation delivered PriEURO orders can be implemented only with payments in EUR through the following banks Processing is begun at 8 am and orders must be submitted on weekdays no later than 12h 10 Remittance 2 Payment amount 100 00 Currency 978 EUR 3 Bank costs 2 debit to recipient BEN GIBAATWW or Erste group banks IA BIC address SWIFT If the transfer is being executed within the Erste Group in EUR a 25 discount will be deducted from the current fee Name of recipient s bank ERSTE BANK DER OESTERREICHISCHEN Address and city VIENNA bank code BLZ ABICAB SCN ex BLZ 20 111 Country code 040 dis surname name of NAM E SURN AME Address street and number ADDRESS City CITY AT832040400000000018 User code 1 legal entity Country code 705 6 Basis of payment 291 7 Costs of foreign trade job O basic deal invoice INVOICE 8 Payment details 9 Contract fromthe control book Number Year 10 Credit application number
81. sible to cancel the order If funds have been sent to the recipient the order can not be cancelled but the bank on the user s request can seek reimbursement from the recipient 6 2 4 Overview of completed FX orders Completed FX orders can be viewed by selecting FX orders Completed in the Overview of payments menu 1 By clicking the Search option the possibility of setting conditions by which you can filter the results is displayed 2 The last 50 transactions are displayed on screen To view the next 50 it is necessary to choose next and previous to return to the previous 50 transactions 35 Help Contact View transaction status Settings Cancellation Tools Select tool v SS Hrvatski 6 Log off Payment orders balance payments overview of payments files funds services Foreign exchange orders completed NetBanking Non authorised Authorised 3 Being processed 340 user IME PREZIME for FIRMA D O O print F instructions Completed Non completed Canceled A Search FX orders next Non authorised 4 Date of ipti i sed 1 Order number Description Currency Amount Receipt Authorised 1 id i Pending transactions 6 21 05 2010 100521 08174492 ROYAL BANK OF SCOTLAND 978 125705 89 E Completed completed 3150046801 MOLIMO VALUTU S DANASNJIM DANOM Mon completed Canceled Figure 35 Completed FX orders 3 By clicking the account number on the left side of each order a detailed view of the
82. sufficient funds on the date of transaction the order will attempt to be executed through the next 15 days with the current exchange rate on the day of execution When purchasing foreign currency your kuna account is charged on the date of the transaction while the foreign funds are transfered to your foreign currency account two working days later Figure 21 Purchase and sale of foreign currency 5 1 4 FX orders order 14 Funds from your account in Erste Bank can be transferred to another bank in the country or abroad using a FX order As with other orders it is necessary to fill in the fields marked with a red asterix when filling in FX orders with the following reminders e PriEURO Field 1 If this option is selected the order will be executed within 4 hours of submitting a correctly filled in order with processing begun at 8 am In this case the order must be submitted on weekdays no later than 12 o clock The order is valid if cover for the order and fees has been provided and all required documents delivered PriEURO orders can be submitted for payments in EUR through banks and savings banks of the Erste Bank Group 21 9 Payment order Foreign exchange order 14 NetBanking SVP ordor ae RAEN eS Purchase and sate of usar ZVJEZDANA KUSERBAM tor ERSTE CARD CLUB B D 2AGREB MWp Fastin foreign currency D FX onder Tomplatos EURO orders we executed wahin 4 hare ot eri
83. t instalments 8 FUNDS By selecting the Funds menu an overview of all previous purchases and sales in individual funds will be displayed The Funds menu provides the following options Investment funds General information Balance of shares Purchase Sale Swap Non completed requests 8 1 Balance of shares in funds You can view shares in Erste Investment Funds by selecting the Balance of shares option in the Funds menu The Balance of shares screen displays general information on shares in investment funds The Balance of shares displays the following information account number name of the fund 44 date of price price of share number of shares the value of shares in HRK the value of shares in foreign currency the number of blocked shares By clicking the account number a list of transactions per the selected fund will be displayed You can view details on the selected fund by clicking the name of the fund The last 50 transactions are displayed on screen To view the next 50 it is necessary to select next and previous to return to the previous 50 transactions 8 2 INVESTMENT FUNDS The following options related to Investment funds are available in the Funds menu General information Purchase Sale Swap Non completed requests 8 2 1 General information on investment funds The General information option displays basic information on each
84. t into the details of each transaction if the description of the transaction is underlined the details of the transaction will be displayed by clicking on the description name ACCOUNT DETAILS By clicking on the name of the account details of the selected account will be displayed with a description of the account by various parameters If the user wishes to they can change the name of the account by clicking on the underlined name of the account In the account name field they must enter the desired name of the account and then click change Henceforward the account will be displayed in Erste NetBanking by the chosen account name If the user wishes to restore the original name of the account after some time they may do so by selecting the Original name option Help Contact View transaction status Settings Cancellation Tools Select tool w SS Hrvatski Select client Log off balance payments overview of payments files funds services User notifications Business account details NetBanking Messages NetBanking News user IME PREZIME for FIRMA D 0 0 print F instructions Non authorised Paymentorders 1 FX orders Poslowni racun 1100000000 HRK Kuna files Account description Poslovni ra un Foreign currency files 1 Account number 1100000000 Statements Date of opening account 24 01 2002 Order statements Account balance 21 451 96 Change method of delive i 1 00 g ry cumulative of statements A
85. ted with the total amount in the header of the specification selecting In order for the order to be completed you must authorise it The authorisation process has already been explained in the previous chapters The transaction will be summary accounts of employees will be visible to the payment of salaries Example of an overview of completed files 7 2 4 Overview of credit instalment payment files The overview of credit instalment payment files includes all files with the upload serial number date the total number of orders in each file the total amount of all orders in a file the number of invalid orders in a file and the option of deleting the whole file To view this information you must specify which users will have authorisation to view salary and credit instalment files in the application form If a user without proper authorisation to view credit instalment payments tries to access this screen a message stating that the user does not have adequate rights to 43 access the screen is displayed Users who have authorisation to view credit instalment payments will have the new file option available when they click the file upload serial number in the completed pending transaction files category By selecting it a new credit instalment payment file is created in non authorised files Users who do not have the right to view credit instalment payment files have the right to upload them and therefore enter the specification of cred
86. tion to view salary and credit instalment files in the application form ERSTES Help Contact View transaction status Settings Cancellation Tools Select tool v Z Hrvatski BLog off balance payments overview of payments funds services Entry Overview of salary payment files NetBanking Paymentofemployees salaries user IME PREZIME for FIRMA D 0 0 print instructions Payment of employees credit installments File overview incomplete pending transactions O completed Domestic currency transactions File Total number of Total Invalid Incorrect Foreign currency number ai orders amount order amount Peleting transactions 09 003561 30 06 2009 3 1 341 175 80 3 1 341 175 80 Salary payment 09 000489 28 01 2009 90 338 607 83 0 00 Payment of loan 084005117 03 10 2008 99 820 800 09 41 6 314 96 installments 07005315 02 11 2007 48 447 863 21 0 00 File format 07004271 04 09 2007 33 332 703 27 0 00 amp domestic currency payment PRAIS 99 000 00 1 4 500 00 El foreign currency payment 071003034 26 06 2007 22 39 000 00 1 4 500 00 B salaries and loans 07 002636 04 06 2007 19 205 268 67 0 00 End of review Fees Erste amp Steiermarkische Bank d d 01 07 2010 14 39 27 Customer service 062 555 555 i Figure 42 Overview of a salary payment file If a user without proper authorisation to view salary payments tries to access this screen a message stating that the user
87. ts menu at the top of the screen the user will be offered the following options Payments Templates e Payment order e Payment orders e HSVP order e Foreign currency orders e Purchase and sale of foreign currency e Foreign currency order Help Contact View transaction status Settings Cancellation Tools Select tool y Hrvatski Select client B Log off DESIA payments AS of payments files funds services Payment order HUB1 NetBanking ERSTES Payments Payment order Payment order Purchase and sale of user IME PREZIME for FIRMA D 0 0 print A instructions foreign currency FX order Templates Payer s account number 2402006 11 00000000 Poslovni ra un Y Payment orders Mode Charge reference no 99 FX orders Amount charged HRK Recipient s account number Select bank Mij Mode Reference No 00 Mi Fill in rules Figure 18 Payments menu Payments can be implemented if the user has the rights to authorise transactions 5 1 1 Payment order HUB1 Payment orders HUB1 allow the payment of all bills ex electricity bills telephone or any other bills and the general transfer of funds to accounts of recipients in other banks When placing a payment order it is necessary to fill in the following information 1 information on the payer the account from which payment will be carried out which is selected from the drop down menu in which the user s
88. uccessfully authorised orders will be moved to the authorised orders category A detailed view of the order is available by clicking on the account number next to each order Help Contact View transaction status Settings Cancellation Tools Select tool SO Hrvatski Select client 6 Log off _ balance payments overview of payments files funds services of payments files funds services Payments Payment order HS P order Purchase and sale of foreign currency FX order Templates Payment orders Payment order HUB1 Payer s account number user IME PREZIME for FIRMA D 0 0 NetBanking print F instructions 2402006 1100000000 Poslovni ra un FX orders FIRMA D O O Mode Charge reference no 00 1 2345 55 Amount charged 100 00 HRK HRK 100 00 2360000 ZAGREBA KA BANKA D D 4 500000000 Recipient s account number kate ari TELEKOMUNIKACIJE D O O Mode Reference No 00 E 11 234 5 Fill in rules Payment description code 1 6 Fill in rules Fee HRK 1 00 Description Pla anje ra una Statistic mark 0000 is not used Date of execution Ot 07 2010 Save in non authorised Send e mail confirmation of transaction Transaction number W1 0070118064662 compulsory fields Lu Check J Cau Back Fees i Customer service 062 555 555 Figure 26 Detailed display of a non authorised order For a detailed listing of each
89. vailable amount 21 450 96 Back Figure 14 Details on the business account 1 INVOICES Inv If a client wishes to view a monthly invoice of payments they can do so by clicking on the inv icon for the selected account The monthly invoice of payments can be displayed on the selected screen by the following criteria e A specific month and year e Detailed collective view on screen a detailed view displays every invoices individually by day of entry while the on the screen collectively displays all items collectively on a monthly basis e To e mail while your e mail addresses is entered in the Settings menu you can enter a different e mail address for the invoice to be sent to in this field TO BE CHARGED The to be charged screen displays a detailed insight into the items that have been announced meaning funds which have not yet been charged but have been deducted from the available amount in the account These may be credit card transactions various claims and the like Number Type of account Stat Inv Curr Overdraft BalancejTo be charged Available 1100000000 Poslovni ra un B B HRK 0 00 21 451 96 1 0084 21 450 96 Figure 15 Display of the amount To be charged J MESSAGES To the left of the Balance overview menu is the Messages option The Messages option contains personalized messages about accounts and services sent to the user by Erste Bank ex messages regarding non completed transacti

Corporate manual - Erste & Steiermärkische banka

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Corporate manual - Erste & Steiermärkische banka