myHalo™ Personal Monitoring and Alert System Quick Start and
Contents
1. Current Skin Temp 91 9 F Current Heartrate w Activity f w Steps w Orientation Recent Events View All Thu Sep 17 2009 03 09 08 PM Thu Sep 17 2009 03 39 36 PM ak Y hesesare Wf 30 Min Today Week Month 7 Ae Chris GwAlarmButton Thursday Sep 17 1 52 PM Select View All to access the All Events page Figure 16 Accessing the All Events Page When viewing the events listed on the All Events page the most current event appears at the top of the list Additional events can be viewed by scrolling to the bottom of the page and using the navigation arrows to continue through the additional pages see Figure 17 on page 25 NOTE To return to the main page at any time click My Links then Chart Copyright 2010 Halo Monitoring 24 Choose a date range to view events for a specific time period if desired Event Type Alert Group Select Event Type OR Select Alert Group Submit Begin Time Central End Time Central O ULL All Events Date Time Mon Mar 29 2010 at 06 34PM CDT Mon Mar 29 2010 at 05 54PM CDT Mon Mar 29 2010 at 05 42PM CDT Mon Mar 29 2010 at 05 07PM CDT Mon Mar 29 2010 at 05 06PM CDT Mon Mar 29 2010 at 05 05PM CDT Description Device Unavailable out of range or battery dead for at least 5 minutes server Mon Mar 29 2010 at 06 34PM CDT Device Available back in range or battery alive again server Mon Mar 29 2010 at 05 54PM C2. 30 Min Today Week or Month Copyright 2010 Halo Monitoring 16 lg halon Snitoring he P f e Using the Dashboard The second general area of the main page is the Dashboard This area indicates current strap status wireless transmitter battery level time of last information update and current skin temperature and heart rate See Figure 8 for more details The Dashboard also lists the most recent events Events can range from the strap being fastened to a user falling View more event details by clicking on its hyperlink the underlined item in blue View a full event history by clicking View All These events are explained in greater detail in the section Viewing Events on page 24 Displays the last time all R 2 Icon indicates connectivity information in status See Table 1 on dashboard was updated Battery page 17 52 Icon and percentage Displays current indicate amount of Current skin Temp skin temperature battery charge remaining 935 F Current Heartrate Displays current Lists most recent events 96 bpm heartrate Recent Events View All hdonday hlar 29 6 34 F hd Brandon DeviceUnaysilablesAlert Monday Mar 29 5 54 Pha Brandon Dewicewailablesl ert Figure 8 Dashboard Table 1 Dashboard Status Icon Descriptions In range The myHalo User is in range of the home gateway and the strap is fastened This icon is available only to users with an Internet connection to their hom
3. 4256 to make modification to this profile Email halo_senior chirag name First Name Merle Last Name McGee Address 1455 Grand Ave 3 Cross St poss Ci Chicago Zipcode 60642 Home Phone 5 78178864 Work Phone 9178178864 Cell Phone 9178178864 Verizon Time Zone GMT 06 00 Central Time US amp Canada Sex M F male Female Birth Date Ja z April 2010 x Premises Access Combination Lockbox Code Key Location Door to break into if no key Pet Information Hospital Preference Hospital Number or Name Perfor Name __ Doctor Phone Medical equipment in the home Medications T Diabetes I Cancer T Seizures IM Stroke CVA TIA I Cardiac history I Pacemaker Additional Info Figure 15 Viewing myHalo User Profile 23 Copyright 2010 Halo Monitoring halo on itoring Viewing Events Events are activities that are logged by the system that can range from normal events like fastening the strap to severe events such as the myHalo User falling Each event is logged by the system and viewed on the All Events page You can view the All Events page by clicking View All in the Recent Events section of the Dashboard on the main page shown in Figure 16 Welcome Chris 1 Logout My Links halo itoring 7 Independence Redefined Last Reading 0 mins 26 secs ago Taken Disp lay Legend wv Heart Rate VI Vanab ity a W Skin Temp 73
4. guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception receiver the user or technician is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiver s antenna e Increase the separation between the myHalo device and the receiver e Connect the myHalo device into an outlet on a circuit different from that to which the receiver 1s connected e Consult a qualified technician or an experienced radio TV technician for help Possible interference can be determined by taking the following action e For the home gateway turning the device off and on e For the wireless transmitter moving away from the receiver while wearing it or charging the battery in a different location Copyright 2010 Halo Monitoring 4 a A halon Snitoring e a ti Overview Welcome to the myHalo Personal Monitoring and Alert System This guide provides you with the information necessary for wearing and caring for the system If you have a computer and an Internet connection available you can access the web portal to view the myHalo User s status and manage account settings Features of the myHalo System The myHalo System is designed for seniors or other home health patients and their Caregivers It is much more than just a panic button worn for emergency situations With tho
5. natural rubber latex Strap Type B Fabric nylon lycra polyester silk and natural rubber latex Copyright 2010 Halo Monitoring 26 Appendix B Indicators The home gateway has multiple indicators on the front see Figure 18 that provide information about its current state These indicators are LEDs that illuminate in various colors depending on the status Refer to Table 3 for descriptions of each indicator Figure 18 Home Gateway Front Panel Table 3 Indicators POWER LED Solid green The home gateway is powered on STATUS LED _ Flashing green once per second Conditions are normal WAN LED The WAN LED represents the status of the Internet or phone line connection depending on which method is being used Internet connected systems Solid green The home gateway has established a connection with the health server Solid red There 1s a problem with the connection Phone Line connected systems Off Normal Solid green Normal gateway is using the line Solid amber Line is in use or off hook Solid red Gateway is unable to dial in or communicate with the server PAN LED Solid green The home gateway has established a connection with the wireless transmitter Solid red There 1s a problem with the connection BATTERY LED Solid green The battery level is above 40 Solid amber The battery level is between 20 and 40 Solid red The battery level is below 20 and needs charging Flashing The w
6. support 1 888 971 HALO ext 4256 Copyright 2010 Halo Monitoring 18 a A halon Snitoring e a ti As explained previously most changes to Caregiver accounts must be made by contacting technical support to ensure information accuracy in the event of an emergency From the Critical Alert Settings page shown below in Figure 10 you may do things such as view the Caregiver list and enable disable email and text message notification for critical alerts The callouts in Figure 10 and the sections which follow the figure provide additional information on settings related to Caregiver accounts Caregivers are listed here in the order that they are contacted in the event of a critical alert To change this order contact technical support See Caregiver List for Critical Alert Notification on page 19 for more details nN Merle McGee s Caregivers Order Halo Caregiver O ist Maggie McGee amp 2nd lt lt Back To Chart If this Caregiver is configured to receive a phone call in the event of a critical alert their phone icon is green See Caregiver Contact Methods for Critical Alert Notification on page 20 for more details The current status enabled for the Caregiver appears green See Caregiver Status Active Away on page 19 for more details Status Call Email Text Remove ama Add Caregiver Enable email and text notification methods by clicking the corr
7. DT Device Unavailable out of range or battery dead for at least 5 minutes server Mon Mar 29 2010 at 05 42PM CDT Gateway Alarm button has been pushed for Brandon Hydrick on Mon Mar 29 2010 at 05 07PM CDT server Mon Mar 29 2010 at 05 08PM CDT Device Available back in range or battery alive again server Mon Mar 29 2010 at 05 06PM CDT Gateway Alarm button has been pushed for Brandon Hydrick on Mon Mar 29 2010 at Heartrate N A Skin Temp Body Position N A N A Not Resting Not Resting Not Resting Not Resting Not Resting 05 05PM CDT server Mon Mar 29 2010 at 05 06PM CDT Device Unavailable out of range or battery Not Resting dead for at least 5 minutes server Mon Mar 29 2010 at 04 22PM CDT Mon Mar 29 2010 at 04 22PM CDT Brandon Hydrick 73 fell at Mon Mar 29 2010 Not Resting at 04 18PM CDT server Mon Mar 29 2010 at 04 35PM CDT Mon Mar 29 2010 at 04 18PM CDT Brandon Hydrick 73 fell at Mon Mar 29 2010 Not Resting at 04 18PM CDT server Mon Mar 29 2010 at 04 35PM CDT Mon Mar 29 2010 at 04 18PM CDT Previous 123456789 42 43 Next Use the navigation buttons to view additional events Figure 17 Viewing Events Event information includes the date and time the event occurred the type of event and a description of what happened It also indicates the myHalo User s heartrate skin temperature and body position at the time of the event There are thr
8. ate to oe eee My Profile the Edit Profile page Lo I za Caregivers Support Buy Online Figure 11 Accessing Caregiver Profile from My Links Menu Edit Profile Maggie McGee Please call tech support 1 8388 971 HALO 4256 to make modification to this profile Email Zipcode halo_caregiver chirag_name 1 1211 First Name Home Phone Maggie 9178178864 Last Name Work Phone McGee Address Cell Phone 151 Kent Ave 106 Cross St Select Cell Provider for Text Msg Time Zone City GMT 06 00 Central Time US amp Canada x Chicago Sex M F Male Female Birth Date 31H Macen H 2010 H Figure 12 Viewing Caregiver Profile 21 Copyright 2010 Halo Monitoring halo no Mn itoring Se P F Caregiver Non Critical Alert Notification There are a number of non critical alert types that can be sent to the Caregiver either by email or text message To change these alert notifications first click the Non critical Alerts link on the corresponding Caregiver s row refer back to Figure 10 on page 19 The Alerts page shown below in Figure 13 appears On this page you may scroll through the list of non critical alerts and click the corresponding email and or text message icons to activate deactivate the alert notification If the icon is green it is enabled for that alert type You do not have to select a notification method for all of the alert types To enable a notification method select
9. e Refer to the UPS manufacturer s installation instructions for setup NOTE The UPS cannot guarantee communication through the Internet connection Copyright 2010 Halo Monitoring 6 e Surge Protector If a UPS 1s not used as described above it is advised that you install a UL rated surge protector to protect both the power connection and any phone line connections to the equipment In the event of a power surge or line spike the equipment could be damaged and become inoperable Caregiver Requirements e A means of contacting the Caregiver such as a standard phone or cell phone e Optional A cellular phone with text messaging support Optional for viewing the status of the loved one on the web e A computer with an Internet connection e Internet Explorer 7 or later or Mozilla Firefox 2 or later e Adobe Flash Player 9 0 124 or later 7 Copyright 2010 Halo Monitoring in halo onitoring a Wearing and Caring for Your System Wearing and caring for your system is easy and requires only a few steps Refer to the guidelines in the following sections e Wearing the Wireless Transmitter and Chest Strap nyHalo Complete on page 8 e Wearing the Wireless Transmitter with Belt Clip myHalo Clip on page 10 e Charging the Wireless Transmitter Battery on page 11 e Frequently Asked Questions on page 12 Wearing the Wireless Transmitter and Chest Strap myHalo Complete Follow these steps to ensure a prope
10. e 17 Click My Links to access a drop down list of other useful Indi ndicates user logged web portal pages in to the system halo itoring oo Independence Bedofinad Disp lay Legend Last Reading 0 mins 26 secs ago Taken Ji wv Hearn Rate mae a Variab tiny ee 73 Current Skin Temp 91 9 F Current Heartrate Aativity 80 bpm Steps w Orientation Recent Events View All Thursday Sep 17 3 33 PM Chris AccessMode eZ y T w d WE Thursday Sep 17 1 56 PM Chris GwAlarmButton 30 Min Today Week Month j Thu Sep 17 2009 03 09 08 PM Thu Sep 17 2009 03 39 36 PM Thursday Sep 17 1 52 PM Chart Area Dashboard Area Figure 6 Web Portal Main Page 15 Copyright 2010 Halo Monitoring in hal itorin Using the Chart The Chart is displayed in the left portion of the main page This area of the main page consists of two graphs The top graph displays the myHalo User s heart rate variability and skin temperature see note below Each of these items can be hidden from view by deselecting the checkbox to the right of the chart The bottom graph displays activity information number of steps taken or orientation depending on which one you enable Activity information is also summarized in the pie chart on the right indicating either resting or not resting The myHalo User must be horizontal for the system to register them as resting Specif
11. e gateway as opposed to a dial up phone line Unhooked The strap is not fastened Device unavailable The wireless transmitter is out of range or the battery is dead Offline The home gateway is offline In dial up mode The home gateway has an active phone line connection 17 Copyright 2010 Halo Monitoring a halo i n itoring WI Viewing Caregivers Information To view Caregiver information use the My Links selection from the menu bar at the top of the page shown in Figure 9 Select Caregivers from the drop down list This opens the page shown in Figure 10 on page 19 Select Caregivers from My Links to navigate to Welcome Maggie McGee 449 Logout My Links aia z i My Profile the Critical Alert Settings i wi 7 Caregivers Chart page F a Support Buy Online Figure 9 Using My Links NOTE For your protection important information which affects the critical alert notification process may only be modified by contacting technical support These changes are then implemented using a Secure Verification Process ensuring accuracy and consistency throughout the system Changes requiring technical support assistance include adding a Caregiver to the account changing the order in which Caregivers are called enabling disabling call notification setting Caregiver status and editing profile information for both Caregivers and myHalo Users To make any of these changes please contact technical
12. ee event categories SEVERE indicated in red CAUTION indicated in yellow and NORMAL indicated in green NOTE Heart rate skin temperature and strap on off detection are provided with the myHalo Complete System only 25 Copyright 2010 Halo Monitoring n halo n itoring Appendix A Specifications This appendix provides standard specifications for the myHalo Personal Monitoring and Alert System including the strap worn by the myHalo User Intended Use This product is intended to be used as a home health care personal monitoring and alert system for seniors or other home health patients and their Caregivers The wireless transmitter contains an accelerometer that senses rapid change in direction such as a fall Technical Power output 1 mW maximum Operating frequency 2400 2483 5 MHz Operating channel 11 Operation mode direct sequence spread spectrum DSSS Data rate 250 CBS max burst Optimum Operating temperature range 32 to 95 F Optimal Storage temperature range 0 to 113 F Accuracy of heart rate monitor 4 bpm under steady state conditions Physical Properties Wireless Transmitter Battery type Factory installed lithium polymer not user accessible Battery life rating 1 year Case lexan polycarbonate plastic Strap Material Skin temperature sensor copper with trivalent chrome finish or stainless steel Strap material polyurethane Strap Type A Fabric nylon polyester and
13. esponding icon Icons are green when method is active See Caregiver Contact Methods for Critical Alert Notification on page 20 for more details Click to view the Caregiver s profile information See Caregiver Profile Information on page 21 for more details Click to set up notification More methods for non critical Edit profile alerts See Non critical Alerts p wa Caregiver Non Critical Alert a Notification on Edit Profile Non critical Alerts page 22 for more details A To add or remove a Caregiver contact technical support See Caregiver List for Critical Alert Notification on page 19 for more details Figure 10 Viewing Caregiver Accounts Caregiver List for Critical Alert Notification Caregivers are listed on the Critical Alert Settings page in the order in which they are contacted when a critical alert event occurs To add a Caregiver to the list or to change the Caregiver notification order contact technical support 1 888 971 HALO ext 4256 Caregiver Status Active Away If a Caregiver is going to be unavailable for contact such as when on vacation or away for a period of time contact technical support 1 888 971 HALO ext 4256 to have their status changed to Away This temporarily disables critical alert notifications for this Caregiver 19 Copyright 2010 Halo Monitoring Caregiver Contact Methods for Critical Alert Notification You can choose to activate any comb
14. he audible reminder is cancelled by charging the transmitter Q I want to remove the strap and or wireless transmitter for a period of time Is that okay A Yes but the system provides the greatest protection when the transmitter is being worn For that reason we recommend that you wear it as much as possible The strap or belt clip transmitter can be removed for short periods of time If you forget to replace the strap with the myHalo Complete System a notification reminder is sent to your Caregiver A second strap can be purchased for use while the other strap is being laundered Q What happens if I push the grey button A While the wireless transmitter is designed to provide automatic emergency response with no action on your part there may be times when you feel the need to call for help The square button in the center of your strap is for your peace of mind and to be used in emergencies When you are wearing the transmitter it should be easy to find the button even through clothing If you press the button one of our operators attempts to call you at home and or contact your designated Caregiver s If the operator does not receive an answer they call an emergency responder Q How do I know my system is working A The LEDs on the home gateway indicate the system status Refer to Table 3 on page 27 for a description of the LEDs If we detect that your device is not working for any reason we notify your Caregiver so the proble
15. hest strap has a clip and a loop to attach or remove the strap from your chest and the transmitter snaps on to the middle of the fixed non elastic portion of the strap follow these instructions Otherwise refer back to Instructions for Strap Type A on page 8 Step 1 Remove the chest strap and the wireless transmitter from the myHalo box Pre adjust the strap length to three inches less than your chest measurement just above your sternum Then snap the transmitter into the snaps on the front of the strap Step 2 Under your clothing wrap the strap around your upper torso and connect the strap s clip hook into the strap s loop on your left side Make sure the Halo emblem is right side up and appears as shown in Figure 2 Note proper location of Halo emblem Figure 2 Proper Fitting of the Chest Strap and Wireless Transmitter Step 3 Applies to both Strap Types A and B Adjust the strap to fit properly Follow these simple guidelines and refer to Figure 2 for optimum transmitter performance e Wear the strap on your upper abdomen no more than two inches below your sternum e When the strap is tight enough you should be able to fit two fingers between the strap and your skin however the strap should not be so tight that it is uncomfortable nor so loose that it slips down as you walk e Wear the strap daily We recommend that you wear the strap continuously and only remove it when charging CAUTION Although the wireles
16. ic details are displayed on the chart at any point in time by hovering the mouse arrow over an area of the chart NOTE Heart rate skin temperature and strap on off detection are provided with the myHalo Complete System only View myHalo Select or deselect User vital data kaa wakakaa izi Statistics to display Indicates resting or activity data in the ka chart i 5 in the top chart bottom chart p not resting activity during interval User i must be horizontal to Current Data for Brandon Hydrick i la af indicate resting Display Legend W Heart Rate i w Variability ha Ten a af x Choose to display SAY WW wey VAA ANAA I Eo information on activity steps or orientation in the graphical display in the bottom chart YA B KA Calendar allows ii ii F AE display of data for d i i lit ll HMI a specific start and Mon Mar 29 2010 05 56 58 Phl hon Mar 29 2010 06 28 58 PM end dat s iy x v E 20 Mlin Today week Wionth Use these four Use the slide bar buttons to quickly controls to change the chart change the chart time interval time interval Figure 7 The Chart The time interval shown in the chart can be altered by clicking and dragging either side of the slide bar at the bottom of the chart The date and time displays in the boxes provided on either side of the slide bar Buttons are provided to quickly change the time period shown Choose
17. ination of the following Caregiver contact methods for critical alerts phone call email or text message For email and text notification select the corresponding icon to activate it refer to Table 2 The icon turns green when it is enabled To enable or disable phone call notification contact technical support 1 888 971 HALO ext 4256 Click Edit Profile to view the Caregiver s profile and verify that the phone numbers and email addresses are correct If any changes are needed contact technical support NOTE Ifthe phone option is not activated the Caregiver will not receive phone calls from the care center Table 2 Methods for Alert Notification Description Enables phone call notification Applies to critical alerts only Enables email notification Enables text message notification Copyright 2010 Halo Monitoring 20 Caregiver Profile Information The profile information of the Caregiver s account consists of contact information such as name email address street address and phone number When logged in as the Caregiver this information can be viewed by selecting My Profile from the My Links menu shown in Figure 11 or you may select Edit Profile on the Critical Alert Settings page The Edit Profile page is displayed If any changes are needed on this page contact technical support 1 888 971 HALO ext 4256 Select My Profile from Welcome Maggie McGee 449 Logout My Links My Links to navig
18. ing Caregivers Information on page 18 e Viewing myHalo User Account Information on page 23 e Viewing Events on page 24 NOTE Heart rate skin temperature and strap on off information is not available for myHalo Users who have opted for the myHalo Clip System Logging in to the System An email allowing you to activate your account was sent to you when the system was installed Click the link in the email to configure your username and password Once you have set your username and password follow the instructions below to log in to the system Launch your chosen web browser Internet Explorer 7 or later and Mozilla Firefox 2 or later are supported Enter the web address http www myhalomonitor com Log in with your username and password as shown in Figure 5 halo itoring Independence Redefined EE AA Enter your username H gt and password Password ea Click to log in Halo Monitoring Terms of Service Privacy Policy Figure 5 Web Portal Log In Page Copyright O 2010 Halo Monitoring 14 Understanding the Main Page The main page is displayed each time you log in to the web portal To return to the main page at any time click My Links then Chart This page has two general areas that provide you with the information being gathered by the wireless transmitter the Chart and the Dashboard These two areas are shown in Figure 6 and explained in Using the Chart on page 16 and Using the Dashboard on pag
19. ireless transmitter before consulting with a physician not applicable for myHalo Clip System e Ifyou have a known skin allergy or if you suspect an allergic reaction from using the myHalo chest strap and wireless transmitter please check the materials listed in Appendix A Specifications on page 26 before using this product e CAUTION The red reset button on the front of your myHalo home gateway is for clearing the emergency response ONLY PRESS THIS BUTTON TO CLEAR A FALSE ALARM e The wireless transmitter should be charged periodically as discussed in later sections of this user guide Ifthe transmitter is not in use for an extended period of time for any reason it should still be charged at least once every three months to prevent reduced capacity or shortened battery life e For optimum battery life the wireless transmitter should not be subjected to temperatures exceeding 95 F during operation or stored at temperatures above 113 F for an extended period Ifthe user is not wearing the wireless transmitter for any reason keep it out of the sun and away from other heat sources Do not leave it in an extremely hot or cold automobile for an extended period e Do not submerse the wireless transmitter in water and do not put it in a microwave oven for any reason e Never attempt to repair the Halo equipment yourself it contains no user serviceable parts and should never be opened by the user The rechargeable battery in the wireless
20. ireless transmitter is plugged in and the battery is being charged The LED color indicates the current charge level as specified above ALARM LED Solid red LED and audible alarm An alarm condition is detected To disable RESET Button the alarm press the RESET button on the home gateway s front panel 27 Copyright 2010 Halo Monitoring halo onitoring P independence Redefined Halo Monitoring Inc 515 Sparkman Drive Huntsville Alabama 35816 Telephone 1 888 971 HALO 4256 Website www halomonitoring com E mail support halomonitoring com Copyright 2010 Halo Monitoring P N 72001030 1E
21. luding damage during shipment or damage from lightning The following products are included in this category e Home gateway e Wireless transmitter does not include battery or fabric electrode strap Contact our Technical Support Department as described in the Contact Information section below to request assistance Exclusion of Warranties Neither Halo nor provider nor any of Halo s licensors make any other warranty expressed or implied with respect to the Halo system and all other warranties whether expressed or implied are hereby disclaimed including without limitation the implied warranties of merchantability and fitness for a particular purpose In no event shall Halo be liable for any incidental indirect special consequential or punitive damages losses costs or expenses of any kind however caused and whether based in contract tort strict liability or any other theory of liability Contact Information e Visit us online at http www halomonitoring com e Call us toll free at 1 888 971 HALO 4256 e Send us an email message at support halomonitoring com 1 Copyright 2010 Halo Monitoring Te hal nitoring E Warnings and Disclaimers NOTE The following section contains important notes cautions and warnings Failure to follow these instructions could result in equipment damage or personal injury e Ifyou have a pacemaker or other intravenous cardiac device DO NOT use the myHalo chest strap and w
22. m can be resolved quickly Q How do I clean my strap wireless transmitter or the home gateway A Wipe the transmitter with a clean cloth slightly dampened with water or isopropyl alcohol Be careful not to accidently push the panic button on the transmitter As needed hand launder the strap in warm water with a mild laundry detergent containing no bleach or fabric softener and rinse well in warm water Towel dry the strap and finish by line drying it Do not soak the strap longer than it takes to hand wash and rinse it Be sure to remove the transmitter before washing the strap The home gateway may be dusted with a dry cloth but do not use a spray cleaner or water Copyright 2010 Halo Monitoring 12 lg halon Snitoring Ne d aie a Q What should I do if the wireless transmitter is accidently submerged in water A If submerged in less than four inches of water for less than 15 seconds remove it from the water and dry it off Open the battery charger port cover and with the opening pointed downward shake it while carefully observing if any water comes out of the port If water does come out do not use the transmitter Contact customer service for further instructions Q Can I charge the wireless transmitter battery while wearing it A No always remove the transmitter before charging the battery Q What happens to the system during a home power failure A During a power failure the wireless transmitter co
23. myHalo Personal Monitoring and Alert System Quick Start and User Guide halo onitoring S Independence Redefined a A halon Snitoring e a ti Trademarks amp Patents Halo myHalo myHalo Complete myHalo Clip and Halo Monitoring are trademarks of Halo Monitoring Systems Halo Monitoring has several patents pending related to the products described in this manual Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation Mozilla and Firefox are registered trademarks of the Mozilla Foundation Adobe and Flash Player are registered trademarks of Adobe Systems Incorporated in the United States and or other countries All other trademarks mentioned in this document are the property of their respective owners Warranty Information Unless otherwise specified all equipment has a 12 month limited warranty from the date of purchase against defects in material and workmanship Any defective part will be replaced or repaired if used in the manner described in the myHalo Personal Monitoring and Alert System user guide Limited Lifetime Warranty on Select Products Select product equipment has a limited lifetime warranty which applies to all subscribers who have a continuous monthly subscription with payments up to date Any defective part will be replaced or repaired if used in the manner described in the user guide The warranty does not protect against intentional misuse or damage inc
24. ne is not necessary e Enough table space for the myHalo home gateway L x W x H approximately 7 x 9 x 2 e An AC power receptacle that is not controlled by a wall switch e Properly configured Internet ports If the user s equipment is installed in a facility using the Internet please notify the network administrator that UDP port 123 and TCP ports 443 and 37215 must be unblocked to allow the service to work properly e Optional RJ31X phone jack If the user s telephone line is occupied the equipment is not able to obtain access to the phone line unless the user has his or her telephone provider install an RJ31X jack for connecting the phone line to the myHalo home gateway If the user has the jack installed the equipment interrupts the user s telephone in the event it detects an emergency or life threatening situation This is necessary to ensure the call center receives notification of the event Contact a professional phone line installer for further details If you have a home alarm system connected to the phone line the installer should coordinate with the alarm system company to ensure that your home alarm service is not disabled or disrupted e Optional Uninterruptible power supply UPS Using a UPS in conjunction with the myHalo equipment provides battery backup power for the myHalo home gateway during an AC power failure and allows continued communication between the home gateway and the phone line during the power outag
25. ntinues to collect and record vital data When the power is restored the home gateway receives and sends the data via the Internet or phone line If you provide an AC power backup source for the home gateway such as a UPS the home gateway continues to operate with the phone line connection as long as the battery in the UPS is able to provide power Q Do I need an Internet connection as well as a standard phone line A The myHalo home gateway supports either the Internet or a standard phone line as the primary connection to the call center for transmitting data collected from the wireless transmitter When the Internet is the primary connection and is down or inoperable for any reason the home gateway uses the standard phone line as a backup connection A compliant cable and modular plug is provided with this product for connecting to the phone line Q How do I contact Technical Support e Visit us online at http www halomonitoring com e Call us toll free at 1 888 971 HALO 4256 e Send us an email message at support halomonitoring com 13 Copyright 2010 Halo Monitoring a n halo Gnitoring Navigating the Web Portal The web portal allows you to monitor the status of your loved one from any location with Internet access Monitoring daily status and managing the related account settings 1s explained in the following sections e Logging in to the System on page 14 e Understanding the Main Page on page 15 e View
26. r fit when wearing the chest strap and wireless transmitter included in the myHalo Complete System NOTE There are two different types of chest straps available with the myHalo Complete System Be sure to follow the instructions in this section which correspond with the strap type you have Instructions for Strap Type A If your chest strap opens in the middle and the ends attach to the wireless transmitter as shown in Figure 1 follow these instructions Otherwise see nstructions for Strap Type B on page 9 Step 1 Remove the chest strap and the wireless transmitter from the myHalo box Pre adyjust the strap length allowing for the length added by the wireless transmitter to three inches less than your chest measurement just above your sternum Then snap it to the transmitter on one side Be sure to match the strap s LEFT side to the transmitter s left L side Carefully align the snaps and press firmly to connect See Figure 1 Match the strap s LEFT side with the transmitter s left L side STRAP TRANSMITTER BACK Figure 1 Connecting the Strap to the Wireless Transmitter Step 2 Under your clothing wrap the strap around your upper torso and connect the strap s RIGHT side to the transmitter s right R side Make sure the Halo emblem is right side up and appears as shown in Figure 2 Copyright 2010 Halo Monitoring 8 lg halon Snitoring he P f e Instructions for Strap Type B If your c
27. s transmitter is water resistant it cannot be submerged in water Do not wear the device in a pool or bathtub Showering while wearing the device is fine as long as the battery charger port cover is closed 9 Copyright 2010 Halo Monitoring a halo i in itoring WI Wearing the Wireless Transmitter with Belt Clip myHalo Clip Follow these steps and refer to Figure 3 to ensure a proper fit when wearing the belt clip and wireless transmitter included in the myHalo Clip System Step 1 Slide the open end of the belt clip over your waistband or belt Step 2 Position the wireless transmitter as shown in Figure 3 NOTE The myHalo Clip is sensitive to motion Use care when handling attaching and removing the wireless transmitter to avoid accidentally triggering the fall detection sensor O O Ll Figure 3 Proper Positioning of the Wireless Transmitter with Belt Clip Copyright 2010 Halo Monitoring 10 Charging the Wireless Transmitter Battery Keep the wireless transmitter charged It is recommended that you charge the transmitter once a day If necessary the home gateway issues an audible reminder consisting of a one second beep followed by three shorter beeps to indicate that the transmitter battery requires charging promptly 1 Remove the strap e From your chest myHalo Complete by disconnecting one of the snaps using a slight twisting motion to unsnap the strap from the transmitter module or e From
28. se systems the user must be conscious and physically able to push the panic button to summon help The advanced technology and reliability built into the myHalo System allows myHalo Users who are temporarily unable to call for help to still be protected This system comes in two different product offerings The myHalo Complete System includes a chest strap and wireless transmitter The myHalo Clip System includes a wireless transmitter with a belt or waistband clip Both of these systems offer the following features e Advanced fall detection and alerts without user initiation since the wireless transmitter 1s able to detect most falls and automatically contact the call center e Monitoring and tracking level of activity and sleep wake patterns e Cell phone text messages and email alerts to the Caregiver s e 24 7 call center monitoring support e User friendly easy to read and private web portal interface for the myHalo User and or the Caregiver s e Comfortable wireless transmitter worn by the myHalo User The myHalo Complete System which includes a chest strap also provides e Monitoring of heart rate and skin temperature e Strap on off detection Equipment Included e One chest strap optional second chest strap if purchased or one belt clip Chest strap is included in the myHalo Complete System Belt clip is included on the wireless transmitter in the myHalo Clip System e One wireless transmitter e One home gatewa
29. tery port when it is opened for charging the battery If you observe this do not touch the liquid Carefully place the transmitter in a zip lock type plastic bag and contact Halo for return instructions If any liquid contacts your skin wash it off thoroughly If there is contact with the eyes DO NOT RUB Rinse eyes with clean running water and seek IMMEDIATE medical attention See the FAQs on page 12 and read this entire user guide for further precautions Copyright 2010 Halo Monitoring a hal in itorin Regulatory Information UL 1637 Home Health Care Signaling Equipment UL 1635 Digital Alarm Communicator System Units Federal Communications Commission FCC Information Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the installation instructions may cause harmful interference to radio communications However there is no
30. the icon representing it A green icon indicates it is enabled It is not required that you select a method for all alert types Alerts Non Critical Alert Type Battery Charge Complete Battery Unplugged Battery Plugged Strap Fastened Strap Removed Device Unavailable Alert Gateway Offline Alert Device Available Alert Gateway Online Alert Click here to AA return to the rae Critical Alert Settings page Access Mode Battery Reminder Dial Up Status Back to Critical Alert Settings Figure 13 Setting Non Critical Alert Notifications Copyright 2010 Halo Monitoring 22 Viewing myHalo User Account Information The profile information of the myHalo User s account consists of contact information such as name email address phone number as well as other important information to aid in the event of an emergency such as medical information hospital preference etc When logged in as the myHalo User 1 e not as the Caregiver this information can be viewed by selecting My Profile from the My Links menu shown in Figure 14 The Edit Profile page is displayed If any changes are needed on this page contact technical support 1 888 971 HALO ext 4256 Select My Profile from My Links to navigate to the Edit Profile page Welcome Merle McGee 448 Logout My Links My Profile Configure Alerts we Myc JE aregivers vents Chart Support Buy Online Please call tech support 1 888 971 HALO
31. transmitter is a factory only replaceable item which should be replaced when the transmitter requires recharging more frequently than once a day after receiving a full charge of approximately 1 5 hours Contact the Halo Partner Dealer who rented you the Halo equipment or if you rented the equipment directly from Halo contact us at the support number or the email address listed on page of this user guide to return the transmitter for battery replacement e The Halo wireless transmitter and home gateway both contain a battery and electronic components If you are terminating your use of the equipment and it has been rented the equipment must be returned to the renting company This is typically Halo or a Halo Partner Dealer If you purchased the equipment it may be returned to Halo by calling the Halo Support number see page 1 or it can be disposed of if you no longer have a need for it Disposal should be in accordance with regulations for electronic device disposal in your area Equipment should not be crushed punctured incinerated or burned Contact your local waste or recycling company to determine the disposal method for your area Do not put any equipment directly in the trash since it can harm the environment e Ifthe wireless transmitter battery should leak which is not likely if the previously mentioned cautions are observed this is evidenced by a small amount of fluid coming Copyright 2010 Halo Monitoring 2 from the bat
32. y with wireless interface to the transmitter e One power adapter for the home gateway and one power adapter for charging the wireless transmitter battery e Two cables for use during installation of the home gateway e One myHalo Personal Monitoring and Alert System quick start and user guide 5 Copyright 2010 Halo Monitoring Te hal nitoring E Installation Install the myHalo System using the user installation instructions included with the myHalo kit or if preferred you may have equipment installed by a Halo trained technician where available Requirements for Installation myHalo User Requirements e Either a standard phone line or a broadband Internet connection for the home gateway s primary connection to the call center When the Internet rather than a phone line provides the primary connection it is recommended you use a phone line as a backup connection e An Internet connected home gateway requires an available Ethernet port on the user s home router or on the cable or DSL modem If Internet is provided through a DSL connection a DSL filter usually supplied by the Internet service provider needs to be placed on the phone line connecting to the home gateway e In the event the Internet connection is down and power is still available the gateway is designed to use the phone line as a backup connection to reach the call center NOTE Ifa phone line is used for the primary connection a second phone li
33. your waist myHalo Clip by grasping the transmitter and removing it carefully to avoid triggering the fall detection sensor 2 Open the battery charge port by pulling on the plastic plug Insert the charger plug into the charge port Connect the other end to your electrical outlet as shown in Figure 4 3 Remove from the charger after 1 to 1 5 hours or when the battery is fully charged refer to the section Frequently Asked Questions on page 12 item 1 Close the battery plug to ensure the device remains water tight and put the transmitter back on your body TRANSMITTER BOTTOM 7 i TRANSMITTER PLUG Type G TRANSMITTER FRONT Figure 4 Charging the Battery 11 Copyright O 2010 Halo Monitoring Te hal nitoring E Frequently Asked Questions This section provides answers to questions asked frequently by users of the myHalo System Please contact us if your questions are not answered here Refer to page 1 for contact information Q How do I know when my battery needs charging A Daily charging is recommended The BATTERY indicator on your home gateway turns red when the battery becomes extremely low You can also monitor the battery charge level by logging in to the web portal at www myhalomonitor com If necessary the home gateway issues an audible reminder consisting of a one second beep followed by three shorter beeps to indicate that the wireless transmitter battery requires charging promptly T
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