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1. Name Supervisor Timekeeping Time Punch Tracking Status Worker Status Forms Landmarks Orders Setup Messaging Clocked In Clocked Out ak Asterisk O Camera Release 1 0 28 Use Main Menu Screens Supervisors can change worker time statuses remotely Manage workday time events such as clocking in clocking out on break and off break Manage your own time events and other worker s if you know the necessary credentials Time Punch differs from Supervisor Time Entry in that you cannot see current statuses for all workers Monitor asset locations Update worker statuses Workers or supervisors can add forms to represent any type of job function such as a service call delivery etc Add a landmark for a specified location Update information associated with orders and order entry Enter Account Number User Number set up scanning devices or configure worker time event behavior Send and receive messages from the home office New messages are indicated by an asterisk on the envelope Shows the handset user s clocked in status in the upper right corner of the screen Shows the handset user s clocked out status in the upper right corner of the screen Displays next to a form field that has pre set values for completion Additionally the asterisk indicates that the field is required Displays next to a camera activated form field December 13 2012 11 mComet for CDMA2. Submenu options change depending on where you are in the application Choose Menu to display the submenu for the screen you are on For example when you are on a Forms screen you can display the submenu to select Save or Cancel Or on the Child Fields screen you can display the submenu to select options for working with child records Required Fields and Lists 12 Lists allow you to select specific values for fields Your system administrator creates these values in Comet Tracker For example in Timekeeping you may have to choose from specific values on clock in such as Vehicle Number or Employee Number Additionally your administrator may allow you to enter unique data Required fields are designated by an asterisk List fields are designated by either a drop down arrow Asterisked fields will accept any combination of alphanumerical characters To enter data in drop down arrow fields press the center of the navigation key and use up or down navigation to make a selection On the Child Fields screen below the Part Number field is required As indicated by the drop down arrow it also features data options to choose from m omet 11 37 20 AM Child Fields Hews 0 Part Humber n ih Company Hen Actsoft Inc Rev 3 0 www actsoft com mComet Setup Setting Up mComet On installation mComet will perform an automatic setup using your PTN personal telephone number if it has been configured in Comet Tracker I
3. December 13 2012 iii mComet for CDMA What s New in this Guide mComet Release 1 0 28 is a maintenance release No new software changes have been made However improvements have been made to existing features Revision History Version Date Comments 1 0 Manual redesign 2 0 Manual redesign 3 0 Manual restructure Symbols Used Frequently in this Document Type What it Means E Important Note D Warning action may adversely affect application or handset performance O Hot key use the handset key shortcut s to access application functions iv Actsoft Inc Rev 3 0 www actsoft com Introduction Contents Contents o A Mime ene eset oy ene RO Sone nen nen ie est a ka on man Anarene ne om men rene i installing MCOME issan aaa dia a Ea ADA da Daaa 7 UnnstalineMCcOoMmertici a ii a 7 Handset Navia lO ia A A A 9 Getting to Know the Application iii AAA A A 11 MentICONS ricino acopio 11 Required Fields Nadia 12 SO CLIT UD MCO MET li A A a 13 Setting a PIN COCO ai AAA AAA AAA AAA AAA AAA AAA 14 CAS i Sl Se Me OCS rada dad 15 Using TIE A PDICAION dini A A senate 17 CIOCKINE IN aa AAA A A AAA AAA AAA AAA AA AA A 17 Clocking OU 18 Clocking On and OM Break suser ii 19 Clockine On and OM Lunch as 20 Usine Worker Status ic aos 21 Repeat TIME rA S aana A T O T 22 Working with Time EN aa aaa aaa a a a a a e aa 23 Setting Up S p rvis r MME ENV iia 23 Usine SUDEV Sor Tara EN E TET ceds 25 Setting Up Worker TI
4. icon 11 Clock out icon 11 Clocking in 17 icon 17 Clocking on and off break 19 Clocking on and off lunch 20 Clocking out 18 icon 18 Creating child forms 35 Data service plan ili Device pairing 49 Devices supported Displaying the submenu 12 Drop down fields 30 Employee number field on Options screen 23 26 Enabling bluetooth 49 Expandable fields 30 Forms 30 advanced 36 Archived 32 child 35 icon 11 GPS status 46 Handset requirements iii Release 1 0 28 Index supported Images 34 Installing mComet 7 IP address private iii public iii Landmarks creating 28 icon 11 option 28 Lists 12 mComet installation 7 setup 13 uninstalling 7 Menu icons main menu screen 11 Messages sending and receiving 47 Messaging 47 icon 11 Navigating mComet 9 Options screen panic resume timeout 29 Order alerts 43 Orders 43 icon 11 refreshing 45 Pairing devices 49 Panic mode 29 activating deactivating 29 icon 29 Panic resume timeout 29 Pin code 23 26 changing 14 15 for bluetooth 50 setting 14 PTT button on handset 9 Reading orders 43 Refreshing orders 45 tracking status 46 Repeatable fields 30 49 Required fields 12 Returning from suspended status 27 Set auto form timeout 30 Setting pin code 14 Supervisor Status pin code 14 Setup Bluetooth 49 supervisor time entry 23 worker time entry 26 Setup December 13
5. mComet for CDMA User Guide Release 1 0 28 Introduction About mComet About mComet Release 1 0 28 Actsoft mComet Cellular Application User Guide December 13 2012 2012 Actsoft Inc All rights reserved Actsoft Confidential and Proprietary This document contains proprietary information subject to a non disclosure agreement and is not to be released without prior written authorization from Actsoft Inc mComet Comet Tracker and the Comet Tracker logo are trademarks of Actsoft Inc The Sprint name and logo are trademarks of Sprint Sanyo and Kyocera are registered in the U S Patent Trademark Office All other product names and services are the property of their respective owners Copyright Information The material contained in this document is protected by copyright laws of the United States of America and other countries It may not be reproduced distributed or altered in any fashion by any entity without the express written permission of Actsoft Inc Statement of Accuracy Every effort has been made to ensure that the information in this document is complete and accurate at the time of printing However the information in this document is subject to change without notice Supported Devices Handsets Software This release of the mComet User Guide for CDMA should be used with the following Kyocera handsets DuraXT DuraMax Pro 820 DuraCore Pro 720 DuraPlus 375 and also the Sanyo E4100 Taho handset
6. 2012 53 mComet for CDMA icon 11 Stand Alone mode 13 36 47 Status advancing multiple 26 GPS 46 updating orders 44 worker 21 Submenu displaying 12 Supervisor icons 11 time entry 25 Supervisor time entry panic resume timeout 29 setup 23 Supported devices handsets i scanners Suspending mComet 27 Time entry supervisor 25 Time Punch 27 icon 11 54 www actsoft com ACIS Time records deleting 26 Timekeeping icon 11 Timekeeping break 26 Timekeeping lunch 26 Tracking status icon 11 refreshing 46 screen data 46 Updating order status 44 Using time punch 27 Viewing GPS status 46 Worker status icon 11 Worker time entry 27 setup 26 Working with forms 30 Working with messages 47 Working with orders 43 Rev 3 0 Glossary Account number Advanced form Archived form Asset Auto form Camera activation field Child Field Comet Tracker CT Release 1 0 28 Glossary An Actsoft issued number used for access to the mComet application on the handset A special form type created in Comet Tracker to capture data on the handset for any company process Advanced forms can include screen elements such as buttons drop down lists and checkboxes Additionally conditional sections display that will generate other sections based on the responses entered on the handset A form that has been saved to the handset but not sent to the server The number of ar
7. 3 To end your break choose End Break Clocking On and Off Lunch Use Timekeeping to indicate when you are on or off lunch Lunch status time and date are automatically recorded and displayed on the CT workstation 1 Select Timekeeping from the main menu See Time Punch on page 27 for more information on using Time Punch for clocking on or off lunch 2 Display the submenu and choose Start Lunch The screen indicates that you are on lunch and starts recording your lunch break momet 10 10 40 AM Hp Timekeeping On Lunch 0 00 05 Started Break 10 03 An Stopped Break 10 10 AM Started Lunch 10 10 An End Lunch 3 To end your lunch select End Lunch 20 Actsoft Inc Rev 3 0 www actsoft com Using the Application Using Worker Status Release 1 0 28 Use Worker Status to communicate with the office on your availability or the status of a job Before you choose a status No Status displays on the title bar of mComet After you choose a status it will display on the handset and on the Comet Tracker workstation This allows the home office to easily determine worker availability Certain statuses can be associated with additional information For example the Available or Unavailable statuses can be associated with information such as when the worker will be available From Time and To Time The Worker Status feature is configured by your Comet Tracker administrator 1 Select Worker St
8. From an idle screen press the center navigation key to open the handset s main menu 2 Choose the Settings option and verify that Location is set to On 3 Return to the menu options and choose the Web o menu option 4 Use the keypad to enter www actsoft com ota mcomet into the browser s URL field and choose Done My Account Messaging My Portal Downloads News DONE OPTIONS 5 On the Comet Tracker download site choose Standard OED Version mComet will download and install 6 Choose Run mComet when the application download is complete If the option to run mComet does not display press the center navigation key go to My Stuff gt Applications and run mComet from there 7 Atthe mComet Setup screen enter your account number and user number and choose Done 8 Choose Always Allow at the prompt to access GPS API and then choose OK Uninstalling mComet Uninstall mComet before installing a new version of the application Contact Actsoft Technical Support at 813 936 1511 for assistance with all uninstalls Release 1 0 28 December 13 2012 7 mComet for CDMA 8 Actsoft Inc Rev 3 0 www actsoft com Navigating mComet Handset Navigation mComet uses the navigation tools available on your handset to move through screens and menus In this document handset keys are represented using the keys available on the Sanyo Taho illustrated here If you are using a different handset model key
9. Hardware Peripherals e Flic Cordless e ROV e RoadRunner BRR e CV Marc BT e Cordless e BL1000 e ExpeData Pen December 13 2012 i mComet for CDMA Handset Functionality Instructions in this document are independent of any particular handset brand make or model As such only the software interface will be shown in most instances Refer to the user manual for your unique handset for specific instructions on button placement and features Document Ordering To order a copy of this or any other document in the Actsoft documentation suite contact your sales representative Documentation will be supplied to clients of Actsoft Inc only Technical Support and Training For technical support contact Actsoft at Email support comettracker com Phone 813 936 1511 Fax 813 600 4539 Mail Actsoft Inc 10006 N Dale Mabry Hwy Ste 100 Tampa FL 33618 For training on the Actsoft product suite contact Scheduling 813 936 2331 then select menu option 3 Using mComet The mComet handset application used with the Comet Tracker workstation application allows employees in the field to communicate efficiently with the home office Use mComet to clock in and out of work shifts enter information about jobs and receive updated tasks while in the field The mComet cellular application uses built in GPS tracking function to gather location information at specified time intervals and transmit the resulting data to the hos
10. choose Yes Your Comet Tracker system administrator may have created additional fields required for clock in These will display on the Clock In screen as shown Clock In Emp Mum Clock In Release 1 0 28 December 13 2012 17 mComet for CDMA 4 Complete the fields using the handset keypad or with the scanner if required If no fields are required for completion you will be returned to the main screen Clock In screen fields are specified by your CT administrator For information on completing Clock In fields using a barcode scanner see Using the Barcode Scanner on page 49 5 Choose Clock In again The mComet main menu displays with the options available to you The clocked in icon displays in the upper right portion of the screen mComet 11 25 30 AM No Status Worker Status a The Forms and GPS Status options are available only if they have been set up by your system administrator The Landmarks option must be enabled by Actsoft Technical Support Clocking Out Clock out when you have completed your workday The time and date are automatically recorded and displayed on the Comet Tracker workstation Your administrator creates the available Clock Out data fields Administrators can also set automatic clock out Do not clock out if your handset is set to clock out automatically 1 Select Timekeeping from the main menu See Time Punch on page 27 for more information on using Time Punch for clocking
11. mComet 12 01 59 PM H PLUMBING FORT Return Date 9 DEC 2010 17 06 Contact Phone Menu Additionally you can select Save as Template if a form has certain data that you want repeated in subsequent forms such as address and contact information 42 Actsoft Inc Rev 3 0 www actsoft com Using the Application Working with Orders Release 1 0 28 mComet Orders works with the CT and Comet Mobile Worker applications Workers use the handset more for updating delivering and confirming orders Contact your system administrator to find out if you should use the Orders function Order Alerts You may receive an order alert to inform you when a new order has been dispatched or if an order has changed New order alerts will display on the handset s status bar You must be within the network coverage area to receive new order alerts When an order alert message displays click on the alert from the status bar to refresh the order information Reading Orders You can receive view and update information about dispatched orders You can also enter additional information about orders and update order status Up to 200 orders at a time can be displayed on the handset When you reach 200 you must purge viewed orders to receive new orders When you choose Orders all orders assigned to you are displayed If you are on the Orders screen an audible alert will sound when the device receives a new order lf there are no orders
12. through the information Tracking Status Last Position Time 10 12 9 26 38 Ah Type Hone Sats Lat Lon Stored 1 Update Note If GPS permissions have not been granted by the user a value of Restricted will display in the Type field 3 Torefresh the tracking data select Update 4 The updated tracking status information displays the latest position information When finished select Back Tracking Status Screen Data Data Definition Last Position Last position obtained by the handset Time Time the last position was obtained in LCL Local time on the handset clock Type Source used to determine the last position Values GPS GPS satellites Cell Cell sites and Restricted Source information unavailable Sats Number of satellites used to determine the last GPS position Lat Latitude of the last position Lon Longitude of the last position Stored Number of GPS positions currently stored on the handset LCL Local time on the handset clock UTC Universal Time Coordinated 46 Actsoft Inc Rev 3 0 www actsoft com Using the Application Working with Messaging Use Messaging to communicate with supervisors and with users in special groups configured by your system administrator A red circle asterisk on the main menu envelope icon indicates that new messages have been received Note Messaging is also a Standalone mode function of mComet 1 Choose Messaging from the mai
13. 0 Part Humber Company Henu 2 Complete the fields entering up to 30 characters in each field For information on how to complete fields using an optional barcode scanner see Using the Barcode Scanner on page 49 3 To add another child form select More or display the submenu for more child form options 4 Choose Done when you are finished with the Child Form 5 On the main form choose Send to send both forms to the server Or display the submenu and choose from Save or Cancel mComet 11 35 30 Ah G a SERVICE CALL Release 1 0 28 December 13 2012 35 mComet for CDMA Advanced Forms 36 Advanced forms allow companies to customize work process flows or existing paper forms to their specific operations For example form structures can be designed in Comet Tracker to follow a service process from beginning to end The corresponding forms display on your handset Additionally advanced forms are a Stand Alone function of mComet Anatomy of an Advanced Form In Comet Tracker your administrator creates forms that include various screen elements such as radio buttons drop down lists and checkboxes A main form is created and then conditional sections are added based on the data to be gathered Repeatable forms are also created to list multiple items of the same type Conditional sections display on the handset based on your entries and choices as you complete the form The following scenario illust
14. A shaded area of a handset form that contains data that the user must respond to Depending on the user s response additional sections may display for completion An mComet feature used to record information on the handset A form can be set up for any type of job function service call delivery customer visit etc Forms is available only if it has been configured by your system administrator Your system administrator creates the customized fields for data capture An mComet screen from which the user can choose a New or Archived form for completion Global System for Mobile communications GSM is a digital mobile telephony system widely used in Europe and other parts of the world It uses a variation of time division multiple access TDMA and is the most widely used of the three digital wireless telephony technologies TDMA GSM and CDMA GSM digitizes and compresses data then sends it down a channel with two other streams of user data each in its own time slot It operates at either the 900 MHz or 1800 MHz frequency band A satellite based radio navigation system that consists of three segments the satellite constellation ground control network and user equipment People use GPS on their mobile devices for navigation software applications A geographical place that users can mark and store in the handset for retrieval such as an address ona delivery route The latitudinal GPS position of the handset as recorde
15. Done Any forms linked to your chosen status will display If only one other status is available it will update automatically when you choose Change Status The statuses available on your handset are set by your CT administrator 3 When you are finished completing any linked forms display the submenu and choose Done to submit the information to the server The updated status displays in the order summary information on the handset and on the CT workstation 44 Actsoft Inc Rev 3 0 www actsoft com Using the Application 4 Tocancel the status change and choose a different status display the submenu and choose Cancel Refreshing Orders 1 From any Order Screen display the submenu and choose Refresh Orders 2 Refresh Orders Select 2 Any new orders assigned to you are then displayed on the Order Screen with an asterisk on the left The asterisk indicates that the order has not been read Order Screen 1102 ON SITE STANDARD 10 11 200 1105 DISPATCHED STANDARD 10 1308 DISPATCHED STANDARD 1 14 1309 DISPATCHED STANDARD 1 24 1310 DISPATCHED STANDARD 1 24 Read Order Menu Release 1 0 28 December 13 2012 45 mComet for CDMA ri C S Viewing Tracking Status Review your location using the GPS Status option You may need to clock in to access GPS data 1 Select GPS Status from the main menu E 2 Review the information on the Tracking Status screen Use the handset navigation to scroll
16. Enabling Bluetooth and Pairing the Devices Archived Forms You can enter and save archive form data directly to the handset retrieve it later and edit it The number of archived forms that can be stored is limited to the handset s memory If you change the user and account number on a handset with stored forms all the archived forms will be deleted A warning message will display before you can proceed i Forms cannot be archived when combined with Orders 32 Actsoft Inc Rev 3 0 www actsoft com Using the Application To begin working with forms 1 Select Forms from the main menu O 2 Select a form from the Form Selection screen The Form Selection screen lists customized forms blank forms and archived forms mComet 11 21 27 AM Ha Form Selection 1 1 Default 3 Use the handset keypad to complete the form Fields with asterisks are required Press the navigation key when you are in a field to display available options mComet 11 35 30 Ah SERWICE CALL Order Number Henu 4 Choose Send to send the information to the server or display the submenu and choose Save to save the form to the handset If you choose Cancel you will have to confirm the action 5 To work with an archived form choose a saved form from the Form Selection screen mComet 2T Ah o Form Selection Release 1 0 28 December 13 2012 33 mComet for CDMA For information on how to complete form fields using a b
17. out The Timekeeping screen displays with your status of Clocked in 18 Actsoft Inc Rev 3 0 www actsoft com Using the Application A 4 Timekeeping Clocked In 1 24 31 10711710 Clocked In 11 19 Ah Meng 2 Display the submenu and choose Clock Out 3 Atthe Really clock out confirmation message select Yes Or complete Clock Out fields using the keypad or with a scanner if required For information on completing fields with a barcode scanner see Using the Barcode Scanner on page 49 4 Choose Clock Out again The clocked out icon in the top right corner of the screen indicates that you are currently clocked out Clocking On and Off Break Use mComet to indicate when you are on a break Break status time and date are automatically recorded and displayed on the Comet Tracker workstation i You cannot use any of the mComet functions outside Timekeeping while on break TY 1 Select Timekeeping from the main menu amp See Time Punch on page 27 for more information on using Time Punch for clocking on and off break 2 Select On Break 2 Clock Out 3 Start Break The mComet screen indicates that you are currently on break and immediately begins to record the length of your break Release 1 0 28 December 13 2012 19 mComet for CDMA momet 10 03 21AM Timekeeping On Break 0 00 05 1111210 Clocked In 10 00 Ah Started Break 10 03 An End Break
18. you do not have to manually enter data into form fields 1 Navigate to one of the four 4 screens that allow barcode scans e Form Child form e Repeatable field o Clock In o Clock Out 2 Activate your scanner and scan barcodes according to the manufacturer s instructions Q Scans may be unsuccessful if the data conflicts with form field constraints Enabling Bluetooth and Pairing the Devices You only need to pair the devices once To do this 1 Choose Setup from the main menu FS 2 From the Setup screen display the submenu and choose Device 2 Back 3 Options Select mComet will search for and display a list of available devices 3 Select your device and choose Select If no devices display display the submenu and choose Search to find all nearby devices Device Setup C iFlic Bluetooth RoadRunner IROV C CV Mare Bluetooth Bixolon Printer Select Release 1 0 28 December 13 2012 49 mComet for CDMA 4 When your device is found it will display on the screen Highlight it and choose Select Bluetooth Devices 12397 5M CA 0037418870 Nokia 310 Supernova 002 12748 SM CA 0012100031 SPH M800 0023395E1979 KES50 00319SESE89 Select The device will emit a corresponding tone and the handset will prompt you to enter the pin code for the device 5 Enter the default passcode for your device in the passcode field and choose OK Use the Back key to co
19. ME ENI Y oreraa a A a a 26 Eia ARa SA na ELE A E AE A E E E E E EITE E EEEE ETE EEE E E 27 SUSDENGINE and Returning t MCOMEL nina 27 Creatine Landinar Koei nananana iia io cis 28 Panie MOOG irenor onn A S 29 ACtiva une Panie ModE ii 29 WOrKINO N 30 AUTO FON IM iaa a aaaea a aa a cad a aa a aa aa aaa a a aa adi ain 30 SECLING AUTO TOM TIMO Eo 30 USE AUTO FOTIT estadal adadado diodo data idad 31 PE GIVI OO MS dia 32 Release 1 0 28 December 13 2012 V mComet for COMA s CISC Adding Images to FOrMS riadas 34 creatine ChA o ga soninn e e rr US UE OE NON aaa RRENAK 35 A e 36 Sample Service Call GT ON rre au 37 WOM WIN OORT Sirsa cee ace eee e ene beens embiece wens bodeectae cadeechedcnsnceamene lt teeeeect tias 43 OSA ara 43 FS CUS 9 40 0 PPP Pu O O 43 Ubdatine Order Status rasrasan a ATANAN AN TEANTA s 44 Refreshing Orders iii E 45 VIeWwINne TRACKING Status murciana taaan iba 46 Working With IMCSSAQUAG siaricsissnaci ni 47 USD INe Barcode SCAN usais iria 49 Enabling Bluetooth and Pairing the Devices pniriisiniiana nic 49 Resettine te SCANMEN a bas tb 50 o A 53 GOSS NY rancia E EE E E A E E E E 55 vi Actsoft Inc Rev 3 0 www actsoft com Installing Uninstalling mComet Installing mComet Install the application on your handset before using mComet For new releases of the application you must uninstall the existing version of mComet see Uninstalling mComet and re install the latest version of the application 1
20. a eh Hum Clock In After you have entered data for a single worker or for multiple workers the Supervisor screen will display a listing of all worker status records mComet 4 59 24 Ph pe Supervisor Clocked In 4 52 12 Ph 0 01 11 Release 1 0 28 December 13 2012 25 mComet for CDMA ACTSC 4 Torecord the next event for one worker select the worker and choose an event 5 To advance multiple worker statuses check multiple workers display the submenu and choose an event such as Clock In or Lunch Only the statuses logically affected by your selection will change 6 To delete a record select the desired worker display the submenu and select Delete To delete records display the submenu and choose Delete or Delete All Setting Up Worker Time Entry 26 Worker time entry uses the Time Punch feature to allow individual workers to advance themselves or any other worker to the next time cycle event 1 Select Setup from the main menu FS If prompted enter the Pin Code on the Pin Code screen If no pin code has been set the Pin Code screen will not display 2 Onthe Setup screen display the submenu and choose Options The Options screen displays 3 On the Options screen enter the number of the field that contains the Employee Number in CT into the Employee Field field See your CT administrator for this number You cannot enter a value greater than the number of available Clock In fields A
21. arcode scanner see Using the Barcode Scanner on page 49 Adding Images to Forms Add images to form data to provide more detail Forms with images must include a data value Use the following instructions to add images to forms 1 With a form or child form onscreen display the submenu and select Camera 2 Camera 2 Or navigate to a camera field and press the center navigation key to invoke the camera Camera activated fields are marked with a camera icon O 3 When the handset changes to image mode choose Capture to take your image mComet 11 52 22 Ald a Image displayed here 4 After you have captured your image choose Accept to keep the image or Discard to retake the image 5 Display the submenu and choose Image List to view all images captures for the form 6 Choose Send when you have finished entering all form data 34 Actsoft Inc Rev 3 0 www actsoft com Using the Application Creating Child Forms Create a child form to enter more information for a main form The Child form option must be configured by your system administrator 1 From a Form screen choose More and then choose Child Form 1 Send Child Form 3 Cancel The Child Fields screen the title bar shows the number of the current record and the total number of child records Fields with camera icons on the ends activate the handset camera Asterisked fields are required mComet 11 37 20 AM Child FieldstHew
22. assigned to you No Orders displays at the top of the screen New unread orders will display an asterisk before the order 1 Choose Orders from the main menu 2 On the Orders screen use the navigation keys to highlight an order and then choose Read Order m omet 12209A 4 Order Sereen 5172010 4 21 35 PM 5 177 xL 2010 42035 Ph Sire xir 2010 4 21 36 Ph Sire WoL 2010 422057 PM eli re eo 201 42037 PM SiTe Read Order Henu 3 Review the order information December 13 2012 43 mComet for CDMA mComet 11 22 48 AM 1025 RECEIWED 3172010 4 21 35 PM QUE BY 5172010 12 17 08 Pr ORD 1025 STATUS DISPATCHED SWIC RUSH PANAF Menu 4 When you are finished choose Back The Order Screen redisplays When an order has been read the asterisk no longer displays in front of the order Updating Order Status When you use the handset to update order statuses the updated status is displayed on the CT workstation You must be clocked in to use the Status option with orders Your CT administrator may set statuses so that they must be selected in a certain order If you choose a status that is out of order mComet will display the message You must choose a different status first 1 Onthe Orders Screen choose an order display the submenu and then choose Change Status 1 Back 2 Next Status 3 Change Status Select 2 Select a status and choose
23. atus from the main menu 2 Navigate to the desired status and choose Select Default statuses are On Duty and Off Duty mComet 10 14 05 AM Worker Status 1 1 ON DUTY 2 1 OFF OUT 3 0N SITE The first 10 available worker statuses can be quickly selected using the corresponding number keys on the handset keypad 3 Complete any forms linked to the status you have chosen if necessary 4 Choose Select The new status will display on the mComet title bar Now your login will be associated with your selected status until you change it If you choose an incorrect status repeat the process December 13 2012 21 mComet for CDMA 22 ACTS Repeat Timer Alerts Repeat timer alerts can be linked to worker statuses to provide ongoing status updates Each time the alert message is cleared the updated status is sent to the CT workstation For example a 15 minute timer can be associated with a Started Route status to estimate how long it takes a worker to reach a destination This information can help administrators assign jobs and manage workloads more efficiently When repeat timer alerts are set up for your handset in Comet Tracker the handset will e resume mComet for validation if mComet has been suspended e display a repeat timer message e sound an audible alert e vibrate the handset When the repeat timer alert sounds the handset will display the onscreen message This status lt name gt requir
24. c mode by again pressing the volume key for 5 seconds Panic Resume Timeout Using the Panic Resume Timeout option supervisors can set the number of minutes that will pass before mComet will be resumed if it has been suspended This allows a worker to quickly access mComet and press the appropriate button or key to alert the office to an emergency 1 Select Setup from the main menu 2 Display the submenu and choose Options 3 On the Options screen enter a value in the Panic Resume Timeout field and choose Done mComet 10 44 16 Ah Options Panic Resume Timeoutimi Cone December 13 2012 29 mComet for COMA s CISC Working with Forms Use Forms feature to record and store information on the handset You can create a form for any type of job function service call delivery customer visit etc Forms is available only if it has been configured by your system administrator Your system administrator creates the form fields When workers send completed form information from the handset CT automatically records the date and time of completion You can also create child records to enter more information about a main form Forms have been enhanced to maximize handset space and usability Depending on CT configuration forms on your handset may have the following features e Checkboxes e Repeatable fields See Advanced Forms on page 36 for more information e Expandable fields Related form data can be expa
25. chived forms that can be stored on a handset are limited to the handset s memory Note Archived forms are deleted when the handset setup is modified mComet will display a dialog message to confirmation the action Archived forms can be deleted from the Comet Tracker workstation also Any company owned object that can be tracked such as equipment A feature in which mComet automatically moves to the next editable data entry field when scanning barcodes Additionally it is combined with an editable value in seconds that mComet will wait before sending the data to the server without confirmation from the user This value can be edited on the Options screen Auto form can also be used to scan data when mComet is suspended mComet will open and go to the first available field for data entry A field on the Forms screen that will when highlighted automatically open the camera for image capture A subform that provides additional information about the main form to which it is added The suite of applications used to configure GPS monitoring and the mComet application on the handset There are four 4 versions of Comet Tracker e Comet EZ Web version e Comet Tracker e Comet Mobile Worker e Comet Tracker Lite handset tracking only no desktop application required December 13 2012 55 mComet for CDMA Conditional section Form Form Selection screen GSM GPS Landmark Lat LCL Lon mComet 56
26. d by the satellite s Found on the Tracking Status screen The current local time Found on the Tracking Status screen The longitudinal GPS position of the handset as recorded by the satellite s Found on the Tracking Status screen The handset application used with the CT workstation application that allows workers in the field to communicate efficiently with the home office It is used to record worker time enter job information and receive updated forms while in the field mComet uses built in GPS tracking function to gather location information at specified time intervals and transmit the resulting data to the hosted server Actsoft Inc Rev 3 0 www actsoft com Panic mode Pin code Repeatable field ROV Sats SMS Stand Alone mode Supervisor time entry Time Punch Time status cycle Tracking status Release 1 0 28 Glossary An mComet mode that tracks handset users in an emergency mComet will track and submit positional information at more frequent intervals to the server The handset will vibrate briefly when the panic mode is activated A user defined 30 character limit numerical field that is used as a password for access to certain options You do not have to set up a Pin code field to use mComet An Advanced form element used to list multiple items of the same type For example a parts listing can be entered into the handset as a repeatable fields Remotely Operated Vehicle The n
27. dditionally the Employee Number field defaults to 1 if setup data has not been downloaded before this field is specified 4 Select Use Timekeeping Break to include the On Break and Off Break events in the time status cycle If a worker is currently clocked in the next event is On Break mComet 10 40 40 Ah a Options se Timekeeping Break vi Use Timekeeping Lu Panic Resume Timeoutimi Cone 5 Select Use Timekeeping Lunch to include the On Lunch and Off Lunch events in the time status cycle Actsoft Inc Rev 3 0 www actsoft com Using the Application mComet 10 43 08 An Hp Options As Timekeeping Er Use Timekeeping Panic Resume Timeouttm Cone Back Using Time Punch o 1 Select Time Punch from the main menu The Time Punch screen displays Note that fields on the screen may vary mComet 10 42 40 Ah Time Punch EMP Menu 2 Complete any required fields 3 Display the submenu and choose a time status 4 Choose Ok to confirm the status change O The worker s changed time status will not display onscreen Suspending and Returning to mComet If you need to exit mComet press the End key twice in rapid succession and choose Send to Background mComet is suspended but you are still logged in and the application continues to obtain and transmit data in the background To return to the mComet menu resume the application Release 1 0 28 Dece
28. ded and the Setup screen redisplays For Supervisor screens 1 Select Supervisor from the main menu 2 Onthe Supervisor screen display the submenu and choose Set Pin T Back a Set Pin 3 On the Pin Code screen enter the desired pin code and select OK 14 Actsoft Inc Rev 3 0 www actsoft com mComet Setup m omet 11 36 40 AM E Pin Code Enter Hew Pin Code The pin code is recorded and the Supervisor screen redisplays Changing the Pin Code 1 Enter the old pin code in the Enter Old Pin Code field and select OK moomet 11 36 40 AM Pin Code Enter kd Pin Code m omet 11 36 40 AM Pin Code Enter Hew Pin Code Release 1 0 28 December 13 2012 15 Using the Application Using the Application Clocking In When you are ready to begin work for the day clock in to mComet The date and time that you start work are displayed on the CT workstation Additionally you may need to clock in to access all of the mComet features The arrow icon remains in the upper right corner of all screens to indicate your clocked in or clocked out status Clocked out E Clocked in 1 Select Timekeeping from the main menu See Time Punch on page 27 for more information on using Time Punch for clocking in The Timekeeping screen displays with your status of Clocked Out mComet 11 09 33 AM a Timekeeping Clocked Out Clock In 2 Choose Clock In 3 Atthe Really clock in prompt
29. e English Lab Under Warranty L Jes Send Menu On the form below the Estimate Performed section is complete When you choose Yes another section displays in which you can describe the work to be performed mComet 11 45 06 Ah PLUMBING FORM Henu 3 Enter the estimate dollar value in the Estimated Cost field and select an answer to Customer Accept Estimate Note that both the Estimate Performed and Customer Accept Estimate sections are shaded indicating that they are conditional sections 38 Actsoft Inc Rev 3 0 www actsoft com Using the Application mComet 11 48 05 AM e PLUMBING FORT Estimated Cost 40 00 Menu 4 When you select Yes to Customer Accept Estimate the Parts Used repeatable form displays for completion The Parts Used section is a repeatable form as indicated by the multiple page icon mComet 11 49 22 AM H PLUMBING FORM Menu 5 Click on the Parts Used section and the repeatable form displays as shown below Choose More to create and complete this form as many times as needed to list all parts used mComet 11 51 01 AM A PLUMBING FORT Repeatable form gt lt ity Parts Used Send Menu 6 Add more information about the part type s used on the repeatable screens that follow and choose Done Release 1 0 28 December 13 2012 39 mComet for CDMA mComet 11 52 22 Ah a a EA Part FLANGE Qua
30. es a check in every lt n gt minutes Choose Ok to confirm your status The repeat timer continues to time your activity or status in the background When you have completed the conditions of the timer alert return to the Worker Status and change the status See Using Worker Status on page 21 for more information Actsoft Inc Rev 3 0 www actsoft com Using the Application Working with Time Entry Supervisor and workers can advance any worker to the next time cycle event using time entry Configure time entry on the Options screen For example Use Employee Break or Use Timekeeping Break will include the Break event in the worker s time status cycle For timekeeping the following options are available e Use Employee Break supervisor time entry e Use Employee Lunch supervisor time entry e Use Timekeeping Break worker time entry e Use Timekeeping Lunch worker time entry Time entry records are available on the Comet Tracker workstation and can be modified as necessary Supervisor and worker time entry must be activated for your account by Actsoft Comet Tracker Support Setting Up Supervisor Time Entry 1 Select Setup from the main menu If prompted enter the Pin Code on the Pin Code screen 2 Display the submenu and select Options 2 Back 3 Options 3 On the Options screen enter the number of the field that contains the Employee Number in CT into the Employee Field field See your CT adminis
31. f your PTN has not been configured enter your Account Number and User Number manually on the setup screen Complete the setup process while you are in network coverage Your account and user number are stored on the handset Choose Setup to change this information Setup is also included in the mComet Stand Alone mode l All archived forms on the handset will be deleted if the handset setup is modified 1 Select mComet from the handset s Applications menu 2 Select Setup from the main menu ry 3 Enter your Account Number and User Number Use the Back handset key to delete any errors Setup Screen ACCOUNT ALI USER AUN Done 4 Select Done mComet sends the account and user information and downloads the handset settings from the server The mComet menu displays and user setup is now complete q Menu options are set by your system administrator You may need to clock in to view additional options Release 1 0 28 December 13 2012 13 mComet for CDMA Setting a Pin Code mComet allows you to set a Pin code in two 2 areas to restrict access to e Application setup screens e Supervisor screens For Application setup screens 1 Choose Setup from the main menu PA 2 Onthe Setup screen display the submenu and choose Set Pin 4 Device J Set Pin 3 On the Pin Code screen enter the desired pin code and select OK mComet 11 36 40 Ah A Pin Code Enter New Pin Code The pin code is recor
32. mber 13 2012 27 mComet for CDMA 1 Press the Center Navigation key 2 Goto My Stuff and then choose Applications 3 Choose mComet Creating Landmarks You can create a landmark based on your current location or any other location The landmark is stored in the database and is available on the CT workstation The landmark feature must be activated for your account by Actsoft Comet Tracker Support Additionally you may need to clock in to access this option 1 Choose Landmark from the main menu el mComet will use GPS to automatically populate the Latitude and Longitude fields 2 Enter a name in the Name field mComet 10 33 01 AM Landmark Latitude 3 Choose Done when you are finished The landmark data is sent to the application server and is available on the CT workstation 28 Actsoft Inc Rev 3 0 www actsoft com Using the Application Panic Mode Release 1 0 28 Activating Panic Mode Panic mode tracks handset users during an emergency When panic mode is activated mComet obtains and transmits new position information every 5 seconds Additionally the CT workstation shows that the user has activated panic mode Panic mode is set up to work using the Volume keys on the left side of the handset 1 To activate panic mode press the up or down volume key for 5 seconds The handset vibrates briefly and a red circle panic icon blinks in the upper right corner of the screen 2 Deactivate pani
33. n menu Current messages in your Inbox will display 2 Use the navigation keys to choose and display a message mComet 4 09 38 Ph Message Screen Unbox 9 14 10 FROM ADMIM 12 04 31 Driver 2 s route 3 Review the message When the message is opened a Read receipt message is sent back to the sender mComet 4 10 25 Phd Driver 2 s route Driver 2 s route Message Take Driver 2 s Route Send confirmation message on arrival Reply 4 To type a response choose Reply 5 Press the center of the navigation key to display and add more recipients for your message response 6 Navigate to the Message field type a response and choose Send or Cancel Release 1 0 28 December 13 2012 47 48 mComet for CDMA mComet 4 11 03 Pr Reply E Subject RE Driver 2 s route Message Cancel Display the submenu and choose Refresh to display new messages Sent Items to view sent messages or Compose to begin a new message Or choose Delete to discard the message From the Message screen choose multiple messages for deletion by highlighting each message individually and pressing the pound key Display the submenu and choose Delete Deleted handset messages are kept on the CT server Actsoft Inc Rev 3 0 www actsoft com Using the Application Using the Barcode Scanner mComet can connect with a handheld scanner to scan barcodes When you use a scanner
34. nded or collapsed to improve viewing These fields are differentiated from the rest of a form by a blue background and a bolded name Select the expandable field to complete the contents and then reselect it to collapse the contents e Drop down fields Auto Form The Auto form feature allows you to scan barcodes or RFID tags without having to navigate to the Forms screen When you scan a barcode or tag the Form screen automatically opens Data is recorded in the first editable form field After you scan a barcode or RFID tag mComet automatically opens a new blank form record You cannot use the Auto form function for camera activation fields Setting Auto form Timeout Set the Auto form Timeout option to automatically send the data to the server after a specified time if no new data has been entered 1 Select Setup from the main menu 2 Display the submenu and choose Options 30 Actsoft Inc Rev 3 0 www actsoft com Using the Application 3 Enter the number of seconds between 1 immediate and 999 before sending the scanned data to the server Zero 0 is the default setting mComet 11 12 03 Al G a Options Auto Form Timeout is Employee Field Dore Using Auto Form There are two ways to use Auto form e Directly from the mComet main menu screen if a default form exists in Comet Tracker e From an order listing on the Orders screen if the order status has an associated form set From the Main Me
35. ng Status screen User number An Actsoft issued number used for access to the mComet application on the handset UTC Universal Time Coordinated Found on the Tracking Status screen Worker status An mComet feature used to communicate information on the availability of a worker or the status of a job or form When workers update their status on the handset the status information is displayed on the Comet Tracker dashboard The home office can now easily determine the availability of a worker whether they are clocked in or out Worker time entry Workers can use the Time Punch feature to enter time cycle events for themselves or other workers 58 Actsoft Inc Rev 3 0 www actsoft com 02012 Actsoft Inc All rights reserved mComet Comet Tracker and the Comet Tracker logo are trademarks of Actsoft Inc Sanyo and Kyocera are registered in the U S Patent Trademark Office All other product names and services are the property of their respective owners The Sprint name and logo are trademarks of Sprint All other product names and services are the property of their respective owners ACES
36. ntity 1 More Menu mComet 11 53 45 AM PartsiHew 1 ENSd0res732049 1 Quantity More Menu After you complete all necessary repeatable forms display the submenu and choose Done to redisplay the main form 7 Continue to the next conditional section of the form Job Completed Select No mComet 11 54 50 Ah PLUMBING FORM Hen 8 Enter the reason for the job status and proceed to the Parts Needed repeatable form section mComet 11 55 40 AM PLUMBING FORM Heed Parts Escalation Heni 40 Actsoft Inc Rev 3 0 www actsoft com Using the Application mComet 11 56 27 Ah PLUMBING FORM Menu 9 Enter the parts needed in the repeatable form Select More to add more repeatable forms and Done when you are finished moomet 11 57 37 AM Mew Repeatable FormiNewr 0l Fart WATER VALVE Quantity 1 More Hen 10 Back on the main form continue with the next portion the Return Date Use the center navigation key to select the field and then use the up or down buttons on the outer navigation key to make a selection Note In this release you can select a date only time is not available meomet 12 00 45 Pr PLUMBING FORTI Return Date 29 IA Contact Phone Menu 11 Enter the Contact Phone and choose Send Or display the submenu and choose Save to return to the form later Release 1 0 28 December 13 2012 41 mComet for CDMA
37. nu screen 1 Begin scanning from the mComet main menu screen You can also scan in suspended status if mComet was suspended from the main screen The Default form screen will be displayed and the first editable field will be populated with the scanned data mComet 11 15 06 Ah HH Default Menu As you continue to scan the next editable field continues to be highlighted until you reach the last field If you continue to scan after all fields are populated the contents of the last field will be overwritten Release 1 0 28 December 13 2012 31 mComet for CDMA From an Order Listing ES 1 Choose Orders from the main menu 2 Choose an order and begin scanning mComet 11 22 09 Ah A Order Screen 51742010 421 35 PM 5417 HF LP P2010 42035 PM ari HELP P2010 4 21 36 Pr oie HF LF P2010 d 21 37 PM ei z HF LF P2010 42037 PM oe ie Read Order Henu The first field for the order is populated and the next field is highlighted mComet 11 15 06 Ah a Default ER BA RS TIAS j a o a Menu As you continue to scan the next field is highlighted and filled until you reach the last field If you continue to scan after all fields are complete the contents of the last field will be overwritten qo The scanner must be re enabled if it goes into Sleep mode the LED stops blinking or if you walk out of the scanner s range A Scanner Disconnected message will display on the handset Repeat steps 1 6 in
38. rates how advanced forms can be used Actsoft Inc Rev 3 0 www actsoft com Using the Application Below is the process flow of the preceding scenario Sample Service Call Workflow Legend Conditional Section o Non Conditional Data Action Repeatable Fields Start Customer Name Yes Under Warranty Yes III no A Perform Work Aa Description of Work gt 3 Estimated Cost Ein PS P gt End Svc Call E No Yes e End Svc Call p Parts Needed Escalation gt gt Return Date Contact Phone d End Svc Call End The following pages illustrate the handset screens and steps that correspond to the preceding service call flow and scenario Release 1 0 28 December 13 2012 37 mComet for CDMA 1 Select a form type from the Form Selection screen Form Selection 1 Default 2 PLUMBING FORM 3 SERVICE CALL Select 2 Begin the form entering any required information Click in each field to display data for selection For fields with drop down arrows click inside the field and press the navigation key to display the data options Conditional sections are shaded note that additional information will display based on the choice you make for Estimate Performed mComet 11 43 15 AM a PLUMBING FORM Ustomer Name Th
39. rrect any errors Bluetooth Devices Enter PIN Code for O0037A31B870 Po OK Back 6 Choose Back and continue to do so until you are at the idle screen again After a successful pairing the handset will emit a tone and return to the main mComet menu You are now ready to begin scanning Resetting the Scanner If the scanner fails to connect properly or disconnects immediately you may need to reset the scanner to the factory defaults Exit mComet before resetting the scanner 1 Follow the instructions included with your handset for navigating to and deleting Bluetooth devices Select the scanner that is not functioning properly and delete it from the list 2 Refer to the instructions included with your scanner for resetting the scanner 50 Actsoft Inc Rev 3 0 www actsoft com Using the Application 3 To re enable the scanner see Enabling Bluetooth and Pairing the Devices on page 49 Release 1 0 28 December 13 2012 51 Index Adding images to forms 34 Advanced forms 36 Advancing multiple time statuses 26 Alerts repeat timer 22 Application requirements iii setup 13 Auto form 30 setting 30 Auto form timeout setting 30 Barcode scanners important notes 51 resetting 50 supported using 49 Barcode scans allowable fields 49 Bluetooth default pin 50 enabling 49 passcode 50 Breaks clocking on and off 19 Changing pin code 15 Supervisor Status pin code 14 Clock in
40. s may appear differently on your handset q For detailed information on using your handset model refer to your handset user guide Sprint Navigation key OK key Left softkey Right softkey Camera key Back key Volume keys End Power key Talk key Space key Sanyo Taho Release 1 0 28 December 13 2012 9 mComet for CDMA Back key Camera key End Power key Navigation key OK key Soft keys Space key Talk key Volume key s 10 To backspace and delete a character press the Back key To activate the camera press the Camera key To return to the handset idle screen or to make a call press the End Power key To scroll through menus or lists use the 4 way navigation keys Press the appropriate side of the circle to move up down left or right To select a highlighted item on a menu or list press the OK key The OK key is located in the center of the Navigation key To perform an action press the left or right softkey below the desired option on the screen These keys appear on the left and right of the bottom of the screen To insert spaces between letters or words use the Space key To make a call from the handset press the Talk key before entering the phone number To enable or disable panic mode press and hold the volume up or down key for 5 seconds Actsoft Inc www actsoft com Rev 3 0 Getting to Know the Application Getting to Know the Application Menu Icons
41. ted server Actsoft Inc Rev 3 0 www actsoft com Introduction Release 1 0 28 About mComet Purpose and Audience This document is intended for users and administrators of the mComet cellular application It provides the following information e Installation and setup e Configuration modification e Modifying worker time statuses e Working with various forms and orders e Receiving communications in the field Detailed information on the Comet Tracker software is not provided in this document Application Requirements e Supported cellular handset e Unlimited or similar data service plan e Management application either of the following o Comet Tracker o Comet EZ e Program space requirement 191K minimum e Public IP address e Minimum Maximum OS 1 000SP Q Please contact Technical Support regarding additional requirements for your handset software version and or handset model Special Note Other services such as phone services and SMS messages are blocked while you are sending or receiving information mComet can access GPS satellites and determine location while you are on a call However in order to transmit location data while to the server the phone line must not be in use If you have a data service plan with a public IP address and are on a call while GPS information is updated mComet stores your location on the phone When you finish your call mComet sends the stored position information to the server
42. trator for this number You cannot enter a value greater than the number of available Clock In fields Additionally the Employee Number field defaults to 1 if setup data has not been downloaded before this field is specified Release 1 0 28 December 13 2012 23 mComet for CDMA mcomet 10 37 43 An Options Auto Form Timeout is Employee Field 1 Cone Use Employee Break Choose Use Employee Break to include the On Break and Off Break events in the time status cycle For example if a worker is currently clocked in the next event will be On Break The On Break event will be available on the Supervisor screen m omet 10 38 55 Am e Options Done Use Employee Lunch Select Use Employee Lunch to include the On Lunch and Off Lunch events in the time status cycle The lunch event will be available on the Supervisor screen moomet 10 39 45 AM Options Use Employee Break Use Employee Lunch As Timekeeping Er Done 24 Actsoft Inc Rev 3 0 www actsoft com Using the Application Using Supervisor Time Entry The fields that display for completion on the time entry screens are specified by your CT administrator 1 Select Supervisor from the main menu E The Supervisor screen displays mComet 4 56 45 Ph k a Supervisor Menu 2 Choose Add to add a worker and modify his her time status 3 Complete any required clock in fields and choose Clock In Clock In E
43. umber of satellites used for getting the current location Found on the Tracking Status screen A communication service standardized in the GSM mobile communication system using standardized communications protocols allowing the interchange of short text messages between mobile telephone devices An mComet mode that features only the Setup Advanced Forms and Messaging functions of mComet A feature in mComet that allows supervisors to remotely send any worker through the time status cycle Supervisors can clock any worker in or out on break or off or on and off lunch Supervisors must be set up as a supervisor and as a worker to perform time entry functions An mComet function that workers can use to change time status information for themselves and other workers Time punch differs from Supervisor Time Entry in that workers cannot see status data for all workers An internal linear collection of user work statuses used in mComet to advance a clocked in or clocked out worker The mComet normal time status cycle is Clock In gt On Break gt Off Break gt On Lunch gt Off Lunch gt Clock Out However time status cycles can be customized by your Comet Tracker system administrator A collection of handset user position data consisting of Last position Lat Time Long Type Stored Sats LCL UTC December 13 2012 57 mComet for COMA s CISC Type The source type s used for the latitude and longitude Found on the Tracki
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