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1. CONFIGURATION FILE DOWNLOAD The GXP2124 can be configured via Web Interface as well as via Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 4 digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the link below to download the corresponding configuration template of the firmware http Awww grandstream com support tools Once the GXP2124 boots up or re booted it will request a configuration file named cfgxxxxxXxxXxxxxx followed by a request for configuration XML file named cfgxxxxxxxxxxxx xml where xXxxxXXxXxXXXxx is the MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases For more details on XML provisioning please refer to http Awww grandstream com support Managing Firmware and Configuration File Download When Automatic Upgrade is set to Yes a Service Provider can use P193 Auto Check Interval in minutes default and minimum is 60 minute
2. Compliance Grandstream Networks Inc E sen Innovative IP Voice amp Video Support for G 723 1 G 729A B G 711u a law G 726 G 722 wideband and iLBC in band and out of band DTMF in audio RFC2833 SIP INFO Hold transfer forward 5 way conference busy lamp field BLF call park pickup shared call appearance SCA bridged line appearance BLA downloadable phone book XML LDAP up to 2 000 items call waiting call log up to 500 records XML customization of screen off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones and music on hold server redundancy and fail over Yes both on handset and speakerphone RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Yes allow 2 angel positions Yes Layer 2 802 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS User and administrator level passwords MD5 and MD5 sess based authentication AES based secure configuration file SRTP TLS 802 1x media access control English German Italian French Spanish Portuguese Russian Croatian Chinese Korean Japanese Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or encrypted XML configuration file Universal power adapter included Input 100 240VAC 50 60Hz Output 5VDC 800mA Integrated Power over Ethernet 802 3af Max power consumption 3W power adapter or 3 5W PoE Dimension 222mm W x 210mm H x 93mm D
3. No Specify the idle screen XML server path Enter the xml application server path and soft key label to display on the LCD When pressing the softkey it will initiate the HTTP request to the HTTP server to start the application To configure a User ID extension to dial automatically when the phone is taken offhook By default is Yes Phone will auto recover and work normal if set to Yes The IP address or URL of System log server This feature is especially useful for ITSPs Select the syslog level for GXP2124 to report Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e Ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GXP 2124 device MAC address firmware version error message For example Nov 30 07 55 46 10 131 28 27 GXP2124 GUI 00 0b 82 2b 3c a4 1 0 1 108 LCD IdleScreen XmlApp is now visible When set to Yes phone will send out SIP Log to syslog server Default setting is
4. e Both phones have public IP addresses or e Both phones are on asame LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow these steps 1 Press MENU button to bring up MAIN MENU Select Direct IP Call using the arrow keys Press OK to select Input the 12 digit target IP address for IPv4 Please see example below Press OK softkey to initiate call IREN For example If the target IP address is 192 168 1 60 and the port is 5062 e g 192 168 1 60 5062 input the following 192 168 1 6045062 The key represent the dot The key represent colon Press OK to dial out Grandstream Networks Inc GXP2124 User Manual Page 15 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Quick IP Call Mode The GXP2124 also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended Setting up the phone to make Quick IP calls To enable Quick IP calls the phone has to be setup first This is done through the web setup function In the web GUI
5. parameter will be attached to the From header in SIP request SIP Registration This parameter controls sending REGISTER messages to the proxy server The default setting is Yes Unregister on Default is No If set to Yes the SIP user s registration information will be cleared Reboot on reboot Register Expiration This parameter allows user to specify the time frequency in minutes that GXP2124 Grandstream Networks Inc GXP2124 User Manual Page 41 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video refreshes its registration with the specified registrar The default interval is 60 minutes The maximum interval is 65 535 minutes about 45 days Reregister Before This parameter allows user to specify the time frequency in seconds that GXP2124 Expiration sends out a re registration request before the Register Expiration By default is 0 second Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value for Account X is Account 1 5060 Account 2 5062 Account 3 5064 Account 4 5066 SIP Registration Retry registration if the process failed Default is 20 seconds Failure Retry Wait Time SIP T1 Timeout RFC 3261 SIP T1 timer Default is 0 5 second SIP T2 Interval RFC 3261 SIP T2 timer Default is 4 seconds SIP Transport Choose SIP Transport between UDP TCP and TLS TCP Default is UDP SIP URI Scheme
6. Paging e Dial the phone number you want to Page Intercom e Press SEND key 6 VIA CALL RETURN On the GXP2124 the Multiple Purpose Key programmable hard key has to be configured as Call Return under Web GUI gt Basic Settings configuration No user name and user ID has to be set on the Multiple Purpose Key for Call Return After pressing the Call Return key the last answered number will be dialed out e Take handset off hook e Press the configured Call Return key NOTE e Dial tone and dialed number display occurs after the handset is off hook and the line key is selected The phone waits 4 seconds by default No key Entry Timeout before sending and initiating the call Press the SEND or button to override the 4 second delay Speed Dial The Multi Purpose Key buttons located on the right hand side of the phone can be configured for speed dial Press the speed dial button to automatically call the assigned extension If Speed Dial Via Active Account is selected instead of Speed Dial on that Multi Purpose Key it will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active by pressing this key it will call the configured speed dial number using account 4 Making Calls using IP Addresses Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if
7. gt Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and xxx lt 255 a direct IP call to aaa bbb ccc XXX is completed aaa bbb ccc is from the local IP address regardless of subnet mask The numbers xx or x are also valid The leading 0 is not required but Ok For example 192 168 0 2 calling 192 168 0 3 offhook the phone dial 3 followed by DIAL softkey or SEND 192 168 0 2 calling 192 168 0 23 offhook the phone dial 23 followed by DIAL softkey or SEND 192 168 0 2 calling 192 168 0 123 offhook the phone dial 123 followed by DIAL softkey or SEND 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE e If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls ANSWERING PHONE CALLS Receiving Calls 1 Incoming single call Phone rings with selected ring tone The corresponding account LINE flashes red Answer call by taking Handset SPEAKER Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button 2 Incoming multiple calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Next available lines will flash red Answer the incoming call by pressing its corresponding LINE button The current activ
8. such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Grandstream Networks Inc GXP2124 User Manual Page 33 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Table 14 Device Configuration Settings Advanced Settings Admin Password Confirm Password Layer 3 QoS Layer 2 QoS Local RTP port Use Random Port Keep alive interval Use NAT IP STUN Server Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name Enter new administrator password Only the administrator can access the Advanced Settings and Account Settings page Password field is purposely blank for security reasons after clicking update and saved This field is case sensitive with a maximum length of 25 alphanumeric character Enter the end user password again as above to confirm new password This field defines the layer 3 QoS parameter It is the value used for IP Precedence or Diff Serv or MPLS Default value is 12 This contains the value used for layer 2 802 1Q VLAN tag and 802 1p priority value Default setting is 0 Note VLAN supported equipment is required when configuring these settings This parameter defines the local RTP port pair used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port value for RTP channel 1 will use port_value 2 for RTP Lo
9. under Advanced Settings page This setting depends on your network settings When set to Yes it will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT If using a Public IP address set this parameter to No e NAT Traversal under Account Setting page Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with STUN server path configured too or other option according to the network setting Public Mode The GXP2124 supports hot desking using public mode Under public mode users could login the GXP2124 with the SIP account user ID and password Please following the steps below to configure the phone for public mode e Under web GUI gt Account 1 setting page fill up the SIP server address for account 1 Update e Under web GUI gt Advanced setting page set Public Mode option to Yes Update and reboot e When phone boots up SIP user name and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to log in to the phone When entering the account information press softkey 123 abc to toggle input method e After using the phone go to LCD MENU gt LogOut to log off the public mode Grandstream Networks Inc GXP2124 User Manual Page 27 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innova
10. 19 Last Updated 03 2012 Stock Update Currency Update LCD Backlight Brightness LCD Contrast Date Display Format Time Display Format Disable in call Lues Innovative IP Voice amp Video Weather information is displayed on GXP2124 LCD when Enable Weather Update is set to Yes and pressing the SwitchSCR soft key once By default Enable Stock Update is set to Yes If set to No stock information will not display on the phone Settings to customize the display of stock via e Stock Code Enter stock code Stock information is displayed in GXP2124 LCD when Enable Stock Update is set to Yes and pressing the SwitchSCR soft key twice By default the stock code configured on the GXP2124 is DJl IXIC INX FTSE STOXX50E FCHI N225 BSESN HSI TWI By default Enable Currency Update is set to Yes If set to No currency information will not display on the phone Settings to customize the display of currency via e Currency Code Enter currency code Currency information foreign currencies to US dollar is displayed in GXP2124 LCD when Enable Currency Update is set to Yes and pressing the SwitchSCR soft key three times By default the stock code configured on the GXP2124 is EUR USD GBP USD CAD USD AUD USD CNY USD JPY USD Set the LCD brightness level for idle state and active state Range from 0 to 8 where 0 means off a
11. GXP2124 Enterprise IP phone supports 1 XML Custom Screen 2 XML Downloadable Phonebook and 3 XML application Please refer to the following link for documentation and templates 1 XML Custom Screen custom idle screen logo softkey layout and etc http Awww grandstream com products gxp_series general documents GXP21xx_1450_ XML Screen Customizatio n rar For GXP2124 please make sure the default idle screen file name is gs idle screen xml 2 XML Downloadable Phonebook http Awww grandstream com products gxp_series general documents gxp_ wp xml phonebook pdf Grandstream Networks Inc GXP2124 User Manual Page 21 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video Configuration Guide The GXP2124 can be configured in two ways Firstly using the Key Pad Configuration Menu on the phone secondly through embedded web configuration menu CONFIGURATION VIA KEYPAD To enter the MENU press the MENU OK round button in the center of the navigation arrow keys Navigate the menu by using the arrow keys up down and left right Press the MENU OK button to confirm a menu selection The phone automatically exits MENU mode with an incoming call the phone is off hook or the MENU mode if left idle for 60 seconds The menu options available are listed in table 11 as below Table 11 Key Pad Configuration Menu ee Pese rp tion Call History Displays histories of answered dialed missed transfer
12. Mount Yes Quick Start Guide Yes CONNECTING THE GXP2124 Table 2 GXP2124 Connectors PC 10 100Mbps RJ 45 ports for PC downlink connection LAN 10 100Mbps RJ 45 port for LAN uplink connection Supports PoE 802 3af Power Jack 5V DC power port UL Certified Headset Jack RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Handset Jack RJS To setup the GXP2124 follow the steps below 1 Connect the handset and main phone case with the phone cord 2 Connect the LAN port of the phone to the RJ 45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 3 Connect the 5V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet 4 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up 5 Using the phone embedded web server or keypad configuration menu you can further configure the phone using either a static IP or DHCP Grandstream Networks Inc GXP2124 User Manual Page 4 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 ndstream Innovative IP Voice amp Video SAFETY COMPLIANCES The GXP2124 complies with FCC CE and various safety standards The GXP2124 power adaptor is compliant with the UL standard Only use the universal power adaptor provided with the GXP2124 package The manufacturer s warranty does not cover damages to the phone caused by
13. Reset SIP Password Layer 2 QoS SIP Transport Headset Type Audio Back Save Factory Function eae Audio Loopback Upgrade Network IP Setting PPPoE Settings IP Netmask Gateway DNS Server 1 DNS Server 2 802 1X Back Call Features LDAP Configuration Select Filter Filter Value Back Do Not Disturb Firmware Server Config Server Upgrade Via Back L ayer 2 QoS 802 1Q VLAN Tag Priority value Reset Vian Config Back Account X Account 1 Account 2 Account 3 Account 4 Forward All Forward Busy Forward No Answer No Answer Timeout GXP2124 User Manual Firmware version 1 0 3 19 Page 25 of 50 Last Updated 03 2012 Lues Innovative IP Voice amp Video CONFIGURATION VIA WEB BROWSER The GXP2124 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE Mozilla Firefox and Google Chrome Access the Web Configuration Menu To access the phone s Web Configuration Menu e Connect the computer to the same network as the phone e Make sure the phone is turned on and shows its IP address e Start a Web browser on your computer e Enter the phone s IP address in the address bar of the browser e Enter the administrator s password to access the Web Configuration Menu The Web
14. Unit weight 0 98KG Package weight 1 63KG 32 1049F 0 40 C 10 90 non condensing GXP2124 phone handset with cord base stand universal power supply network cable Quick Start Guide FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN 60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter GXP2124 User Manual Page 8 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Using the GXP2124 SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP2124 has a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active screen Table 7 LCD Display Definition Displays the current date and time Can be synchronized with Internet BEND tl time servers LOGO Displays company logo name This logo name can be customized via xml screen customization NETWORK STATUS Displays the status of the phone and network It will indicate whether the network is down or running IP address Displays the name of the account that is in use Select another account SE by pressing the LINE key on the left side e SwitchSCR Press this button to toggle between different idle screens default idle screen weather information stock information and currency information e ForwardAll Unconditionally forward the phone line account 1 to another phone e MissedCalls This option s
15. When TLS TCP is used in SIP Transport select sip or sips in this mode when using TLS Default is sips Use Actual Enable to use actual ephemeral port in contact with TCP TLS Default is No Ephemeral Port in Contact with TCP TLS Check Domain Enable to check the domain certificate Default is No Certificate Remove OBP from The SIP Extension notifies the SIP server that it is behind a NAT firewall Route Validate Incoming This configuration selects whether or not the incoming messages should be validated Messages Support SIP Selects whether or not SIP Instance ID is supported Instance ID NAT Traversal This parameter activates the NAT traversal mechanism It has options No STUN Keep Alive UPnP Auto VPN If selecting STUN and a STUN server is also specified the phone performs according to the STUN client specification Using this mode the embedded STUN client detects if and what type of NAT Firewall configuration is used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the phone will use its mapped public IP address and port in all of its SIP and SDP messages If selecting Keep Alive with no specified STUN server the GXP2124 will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP Grandstream Networks Inc GXP2124 User Manual Page 42 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovati
16. as well as intercom paging and BLF Table 10 GXP2124 Call Features 30 Block Caller ID for all subsequent calls Offhook and dial 30 31 Send Caller ID for all subsequent calls Offhook and dial 31 67 Block Caller ID per call Offhook dial 67 and then enter the number to dial out 82 Send Caller ID per call Offhook dial 82 and then enter the number to dial out 70 Disable Call Waiting per Call Offhook dial 70 and then enter the number to dial out 71 Enable Call Waiting per Call Offhook dial 71 and then enter the number to dial out 72 Unconditional Call Forward Offhook dial 72 Then enter the number to forward the call Press OK softkey or Grandstream Networks Inc GXP2124 User Manual Page 20 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video SEND button 73 Cancel Unconditional Call Forward Offhook dial 73 and the phone will hang up 90 Busy Call Forward Offhook dial 90 Then enter the number to forward the call Press OK softkey or SEND button 91 Cancel Busy Call Forward Offhook dial 91 and the phone will hang up KE Delayed Call Forward Offhook dial 92 Then enter the number to forward the call Press OK softkey or SEND button 93 Cancel Delayed Call Forward Offhook dial 93 and the phone will hang up CUSTOMIZED LCD SCREEN amp XML Grandstream
17. binding to the account Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account Transfer This option will allow user to enter the extension number to transfer with during the call Intercom This option allows user to enter the extension number to intercom The functions in 3 4 5 6 7 10 11 are connected to one of the accounts and have target username for description purpose in web GUI and UserID GXP2124 User Manual Page 29 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Line Key 5 This allows the user to configure line key 5 to line key 8 which has similar functions Line Key 6 as Multi Purpose Keys Options available for Key Mode are Line Key 7 Line Key 8 1 Speeddial 2 BLF Busy Lamp Field line keys on the This option has to be supported on the PBX and it indicates the status of the right side of LCD extension The three possible states are idle green busy red ringing blinking red 3 Presence Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone 4 Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature 5 Speeddial via active account Th
18. e ConfCall Conference the active calls e ReConf Re establish the conference among the calls on hold Call Parking Please refer to GXE5024 5028 Online User Manual for more SPECIAL SOFTKEYS zue Only When Integrated with GXE5024 5028 e CallPark When a GXP2124 dials out the Call Park softkey will display on screen To park the call press the Call Park button Grandstream Networks Inc GXP2124 User Manual Page 10 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 GC Innovative IP Voice amp Video e PickUp When another GXP2124 goes off hook the Call Pickup softkey will display on screen To pick up the parked call press the Call Pickup button Call Queue Please refer to GXE5024 5028 Online User Manual for more information e Signin Press this button to sign in to the call queue Agent will be prompted in the LCD display to select the call queue to join Press menu button on keypad to select ok Once the agent completely signs in the agent will be brought back to the main screen e SignOut Press this button to sign out of the call queue Press menu button on keypad to select ok This will be displayed once the agent is signed in to the call queue STATUS ICON Shows the status of the phone using icons as shown in the next table Table 8 LCD Icons RSR EE DND idle ON when Do Not Disturb is activated in idle screen f gt Forward All All incoming calls
19. make phone calls via handset speakerphone or headset mode During the active calls the user can switch between the handset and the speaker by pressing the speaker key or switch between the handset and headset by pressing the headset key For headsets to operate the user must plug the headset to an RJ9 port on the phone which allows the user to pick up speak or hang up calls Multiple SIP Accounts and Lines GXP2124 can support up to 4 independent SIP accounts Each account is capable of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard For example Configure ACCOUNT 1 and ACCOUNT 2 with Account Name as VoIP 1 VoIP 2 respectively and ensure that they are active and registered When LINE1 is pressed you will hear a dial tone and see VoIP 1 on the LCD display when LINE2 is pressed you will hear a dial tone and see VoIP 2 on the LCD display Grandstream Networks Inc GXP2124 User Manual Page 13 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video To make a call select the line you wish to use The corresponding LINE LED will light up in green User can switch lin
20. unsupported power adaptors WARRANTY If you purchased your GXP2124 from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Grandstream Networks Inc GXP2124 User Manual Page 5 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video Product Overview Table 3 GXP2124 Feature Guide LCD Display 240x120 pixel backlit graphical LCD 8 level grayscale Number of Lines 4 lines with 4 SIP accounts Programmable Speed dial BLF Keys 24 4 XML Programmable Soft Keys 4 Table 4 GXP2124 Key Features in a Glance Open Standards Compatible SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x LLDP LDAP TR 069 TLS SRTP IPV6 Superb Audio Quality HD wideband audio superb full duplex hands free speakerphone with advanced acoustic echo cancellation and excellent double talk performance Network Interfaces Dual switched auto sensing 10 100mbps Network ports with integrated PoE Feature Rich Traditional voice features including caller ID call waiting hold transfer forward block au
21. will be forwarded to the configured number 9 Forward on Busy Calls will be forwarded when phone is busy CG Forward on No Answer Calls will be forwarded if the phone does not answer 5 Forward All and No Answer Calls will be forwarded if Forward All and Forward on No 4 Answer are enabled Gi Keypad Locked ON when the keypad is locked EK Enter Keypad Unlock Password E Voice Mail ON when there are new voice messages e Instant Message ON when there are new instant messages ep Voice Mail and Instant Message ON when there are both new voice messages and new instant messages Grandstream Networks Inc GXP2124 User Manual Page 11 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video ka Network Status Network is down eg Missed Call Icon Indicates missed call s Save Call Record Indicates phone system writing the call records into the flash It might take 10 to 20 seconds to finish the process The saving interval can be configured under GXP2124 web GUI gt Basic settings Call History Flash Writing 4 Waiting For Response Please wait for the phone system to response before the keypad entry EG Handset Mode Speaker Mode Headset Mode Calling out Phone is calling out Calling in Phone is ringing with incoming call Incoming Call The current call is an incoming call Outgoing Call The current call is an outgoing call Call Failed Fail to establish call SRTP SRTP i
22. 02 3af standard Input 100 240VAC 50 60 Hz Output 5VDC 800mA UL certified 222mm W x 210mm L x 93mm H Unit weight 0 98KG Package weight 1 63KG 32 104 F 0 40 C 10 90 non condensing FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN 60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter Table 6 GXP2124 Technical Specifications Protocols Standards Network Interfaces Graphic Display Feature Keys Grandstream Networks Inc SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x LLDP LDAP TR 069 TLS SRTP IPV6 Dual switched 10 100Mbps ports with integrated PoE Backlit 240x120 graphic LCD display with up to 8 level grayscale 4 line keys with up to 4 SIP accounts 4 XML programmable context sensitive soft keys 24 4 speed dial BLF extension keys with dual color LED 5 navigation menu Keys 9 dedicated function keys for MUTE PHONEBOOK MESSAGE with LED Indicator HEADSET TRANSFER CONFERENCE SEND REDIAL SPEAKERPHONE VOLUME GXP2124 User Manual Page 7 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Voice Codec Telephony Features HD Audio Headset Jack Base Stand Wall Mountable QoS Security Multi language Upgrade Provisioning Power and Green Energy Efficiency Physical Temperature and Humidity Package Content
23. NEx button to make a call and automatically place the ACTIVE LINE on HOLD Once the call is established press TRANSFER button then press the LINE key of the waiting line to transfer the call Hang up the call after transfer is successful 3 Auto Attended Transfer To make attended transfer in an easy way users could enable Auto Attended Transfer under Web GUI gt Advanced Setting Page To complete attended transfer using Auto Attended Transfer mode follow the steps below GXP2124 is in an active call Press TRANSFER button It will bring up another line using the current account and put the previous call on hold Enter the number and press SEND key to establish the second call If pressing Transfer softkey after entering the number it will do blind transfer instead After the second call is established press TRANSFER button again Now the phone will hang up and the call will be transferred NOTE e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains Blind transfer will usually use the primary account SIP profile 5 Way Conferencing GXP2124 can host conference calls and supports up to 5 way conference calling 1 Initiate a Conference Call Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Grandstream Networks Inc GXP2124 User Manual Pa
24. No GXP2124 User Manual Firmware version 1 0 3 19 Page 37 of 50 Last Updated 03 2012 NTP server Allow DHCP Option 42 to override NTP server Public Mode SSL Certificate SSL Private Key SSL Private Key Password Distinctive Ring Tone System Ring Tone Call Progress Lues Innovative IP Voice amp Video This parameter defines the URI or IP address of the NTP Network Time Protocol serve It is used to display the current date time Default is Yes This allows device gets provisioned for DHCP Option 42 from the local server automatically Enable to turn on hotdesking feature To use it fill up the SIP server address in Account 1 setting page first Then set public mode to Yes update and reboot the phone When phone boots up SIP user name and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to use the phone After using the phone go to LCD MENU gt LogOut to log off the public mode The user specified SSL certificate used for SIP over TLS The user specified SSL private key used for SIP over TLS User specified password to protect the private key above Select a Distinctive Ring Tone 1 through 3 for the caller ID The Caller ID can be configured as a particular caller ID or Alert Info text When a particular call ID is configured in the Caller ID the selected ring tone will be used when the incoming call is from the Call
25. Purpose Key buttons can be configured for eventlist BLF PBX server must support evenlist BLF for the phone to use it Follow the steps below to configure the phone to use eventlist BLF e Under web GUI gt Account setting page configure eventlist BLF URI as set up in the server side For example BLF12345 e Under web GUI gt Basic setting page configure the Muti Purpose Key mode to eventlist BLF for the selected account e For each eventlist BLF key enter the userID to be monitored The userID needs to be configured under the evenlist BLF group in the server side already When eventlist BLF is configured on the Multi Purpose Keys the Speed Dial function will work when that line is not in use Shared Call Appearance SCA The GXP2124 phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group Grandstream Networks Inc GXP2124 User Manual Page 19 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Ae Innovative IP Voice amp Video will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outg
26. able LINE key activates speakerphone the corresponding LED will be red e Press the SEND button or press the REDIAL softkey 3 USING CALL HISTORY To call a phone number in Call History When using the call history the phone will use the same SIP account as was used for the last call call attempt Thus when returning a call made to the third SIP account the phone will use the third SIP account return the call e Press the MENU button to bring up the Main Menu e Select Call History and then Answered Calls Dialed Calls Missed Calls Transferred Calls or Forwarded Calls depending on what your needs e Select phone number using the arrow keys e Press DIAL softkey to dial 4 USING THE PHONEBOOK To call a phone number from Phonebook Each entry in the phonebook can be attached to an individual SIP account The phone will use that SIP account to make the phone call e Press PHONEBOOK key to bring up the phonebook e Select phonebook entry using the arrow keys e Press DIAL softkey to dial Grandstream Networks Inc GXP2124 User Manual Page 14 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video 5 PAGING INTERCOM The paging intercom function can only be used if the SERVER PBX supports this feature and both the phones and PBX are correctly configured e Take the Handset SPEAKER Headset off hook or press LINE key e Press MENU OK key to toggle from Dialing to
27. address or Domain name of Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environment If the system detects symmetric NAT STUN will not work ONLY outbound proxy can provide solution for symmetric NAT SIP User ID User account information provided by VoIP service provider ITSP either an actual phone number or formatted like one Authenticate ID SIP service subscribers Authenticate ID used for authentication It can be identical to or different from SIP User ID Authenticate SIP service subscriber s account password for GXP2124 to register to SIP servers Password of ITSP Name SIP service subscriber s name that is used for Caller ID display DNS Mode The default is set to A Record If users wish to locate the server by DNS SRV users may select SRV or NATPTR SRV When Use Configured IP option is selected if SIP server is configured as domain name phone will not send DNS query but use Primary IP or Secondary IP to send sip message if at least one of them are not empty Primary IP This option applies only if Use Configured IP is selected the phone will send DNS query to the Primary IP Insert IP address here Backup IP 1 Insert the first back up IP here Backup IP 2 Insert the second back up IP here TEL URI Default is Disabled If the phone has an assigned PSTN telephone number this field should be turned on and a User Phone
28. ally switch on speaker to answer the incoming call Set to Intercom Paging mode it will answer the call based on the SIP info header from the server If the Call Info header contains answer after 0 the call be answered automatically This fields need to be set to Yes if users would like to have the phone to be paged intercom Default is No If set to Yes then for Attended Transfer the Refer To header uses the transferred target s Contact header information Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up Default is No Check the SIP User ID in Request URI If they don t match the call will be rejected Grandstream Networks Inc GXP2124 User Manual Page 45 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 INVITE Preferred Vocoder SRTP Mode Symmetric RTP Silence Suppression Voice Frames per TX No Key Entry Timeout Use as Dial Key Lues Innovative IP Voice amp Video GXP2124 supports up to 7 different Vocoder types including G 711 a u also known as PCMU PCMA G 723 1 G 729A B G 726 32 iLBC G 722 wide band Configure Vocoders in a preference list that is included with the same preference order in SDP message Enter the first Vocoder in this list by choosing the appropriate option in Choice 1 Similarly enter the last Vocoder in this list by choosing the appropriate option in Choice 8 Enab
29. as to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on call hangup is turned on e When using Easy Conference mode press SEND button to establish the second call after entering the number instead of using e For the 4 way and 5 way traditional conference call PCMU and PCMA are supported for the codec being used in the conference Voice Messages Message Waiting Indicator A blinking red MWI Message Waiting Indicator indicates a message is waiting Press the Message button to retrieve the message An IVR will prompt the user through the process of message retrieval Press a specific LINE to retrieve messages for a specific line account NOTE e Each line has a separate voicemail account Each account requires a voicemail portal number to be configured in the Voicemail User ID field e To check which line account has a message 1 press MENU gt Voice Mails or 2 the message button or 3 check each line for stutter tone or 4 check missed calls using the menu Busy Lamp Field The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account When BL is configured on one of the multi functional buttons the Speed Dial function will work when that line is not in use Call Pick Up is supported when user presses a flashing BLF key Eventlist BLF The Multi
30. aximum value for PCM is 10 x10ms frames for G 726 it is 20 x10ms frames for G 723 it is 32 x30ms frames for G 729 G 728 64 x10ms and 64 x2 5ms frames respectively Please be careful when editing these parameters Adjusting these parameters will also change the dynamic jitter buffer The GXP2124 has a patent dynamic jitter buffer handling algorithm The jitter buffer range is 20 200 ms We recommend using the default settings provided We do not recommend adjusting these parameters if you are an average user Incorrect settings will affect the voice quality Default is 4 seconds After the timeout the phone will send out the dialed number This parameter allows users to configure the key as the Send or Dial key If set to Yes the key will immediately send the call In this case this key is essentially equivalent to the Re Dial key If set to No the key is included as part of the dial string Grandstream Networks Inc GXP2124 User Manual Page 46 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Ae Innovative IP Voice amp Video G723 Rate Encoding rate for G723 codec By default 6 3kbps rate is set G726 32 Packing Select ITU or IETF for G726 32 packing mode Mode iLBC Frame Size iLBC packet frame size Default is 20ms For Asterisk PBX 30ms might be required iLBC Payload Type Payload type for iLBC Default value is 97 The valid range is b
31. cal RTP port ranges from 1024 to 65400 and must be even The default value is 5004 This parameter when set to Yes will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT Default is No This parameter specifies how often the GXP2124 sends a blank UDP packet to the SIP server in order to keep the NAT pin hole open Default is 20 seconds NAT IP address used in SIP SDP message Default is blank IP address or Domain name of the STUN server STUN resolution result will display in the STATUS page of the Web UI Allows the user to select the following options for firmware upgrade e Always Check for New Firmware e Check New Firmware only when F W pre suffix changes e Always Skip the Firmware Check Firmware upgrade may take up to 10 minutes depending on network environment Please do not interrupt the firmware upgrading process Note Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade Please DO NOT interrupt the upgrade process especially the power supply as this will damage the device The password used for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server HTTP HTTPS The password for the HTTP HTTPS server Password Upgrade Via This field allows th
32. dec via RTP RFC2833 via SIP INFO DTMF Payload Sends DTMF using RFC2833 The default is 101 Type Early Dial Default is No Use only if proxy supports 484 responses Dial Plan Prefix Sets the prefix added to each dialed number Dial Plan Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a xx at least 2 digit numbers b xx only 2 digit numbers c exclude d 3 5 any digit of 3 4 or 5 e 147 any digit of 1 4 or 7 f lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand Grandstream Networks Inc GXP2124 User Manual Page 43 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 BLF Call pickup Prefix Delayed Call Forward Wait Time Enable Call Features Call Log Session Expiration Min SE Lues Innovative IP Voice amp Video e Example 1 869 11 1617xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed 3 Default Outgoing x Allow any length of numbe
33. e call will be put on hold 3 Paging Intercom Enabled Phone beeps once and automatically establishes the call via SPEAKER PBX or Server must also supports this feature Do Not Disturb Enable DND feature in MENU gt Preference the corresponding icon will be on the right hand side of the screen When DND is enabled the phone will not ring and send caller directly to voicemail PHONE FUNCTIONS DURING A PHONE CALL Call Waiting Call Hold 1 Hold Place a call on hold by pressing the HOLD softkey during the call Grandstream Networks Inc GXP2124 User Manual Page 16 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video 2 Resume Resume call by pressing the corresponding blinking LINE 3 Multiple Calls Automatically place ACTIVE call on HOLD by selecting another available LINE to place or receive another call Call Waiting tone stutter tone audible when line is in use Mute 1 Press the MUTE button to enable disable muting the microphone 2 The LCD will show MUTE or Talking to to indicate whether the microphone is muted Call Transfer GXP2124 supports both Blind and Attended transfer Also users could make auto attended transfer when this feature is enabled from web GUI 1 Blind Transfer Press TRANSFER button then dial the number and press the SEND button or Transfer softkey to complete transfer of active call 2 Attended Transfer Press LI
34. e user to choose the firmware upgrade config server path method Grandstream Networks Inc GXP2124 User Manual Page 34 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Firmware Server Path Config Server Path Firmware File Prefix Postfix Config File Prefix Postfix Allow DHCP Option 43 and Option 66 to override server Un Innovative IP Voice amp Video TFTP HTTP or HTTPS TFTP GXP2124 retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time If there is no new firmware file or configuration file the system will start the boot process using the existing firmware or config file If a TFTP server is configured and new firmware files are retrieved the new downloaded image is saved into the Flash memory Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device HTTP GXP2124 retrieves the new firmware files or new configuration file from the specified URL or IP for the HTTP server For example provisioning mycompany com 6688 Grandstream 1 0 0 6 Note 6688 is the specific TCP port where the HTTP server is listening Omit if using default port 80 e HTTPS GXP2124 retrieves the new firmware files or new configuration file from the specified URL or IP for the HTTP server via a secured HTTP connection For example provisioning mycompany com Note HTTPS default port is 443 Defines the ser
35. elect Reboot from the Main Menu to reboot the phone Web Configuration Interface To configure the Upgrade Server via the Web configuration interface open the web browser Enter the GXP2124 IP address Enter the admin password to access the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Firmware Server Path field Select TFTP or HTTP upgrade method Update the change by clicking the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process Please do NOT disrupt or power down the unit If a firmware upgrade fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the phone will stop the upgrading process and re boot using the existing firmware software Firmware upgrades take around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible No Local TFTP HTTP Server For users who do not have a local TFTP HTTP server we provide a HTTP server on the public Internet for users to download the latest firmware upgrade automatically Please check the Support Download section of our website to obtain this HTTP server IP address http Awww grandstream com support firmware Alternativ
36. ely download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades A free Windows version TFTP server is available http support solarwinds net updates New customerFree cfm Grandstream Networks Inc GXP2124 User Manual Page 48 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video INSTRUCTIONS FOR LOCAL TFTP UPGRADE 1 Unzip the file and put all of them under the root directory of the TFTP server 2 The PC running the TFTP server and the GXP2124 should be in the same LAN segment 3 Go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit User can also choose to download the free HTTP server from hitp httod apache org or use Microsoft IIS web server NOTE e When GXP2124 phone boots up it will send TFTP or HTTP request to download configuration file cfg9000b82x000xx where OOOb82xxxxxx is the MAC address of the GXP2124 phone This file is for provisioning purpose For normal TFTP or HTTP firmware upgrades the following error messages in a TFTP or HTTP server log can be ignored TFTP Error from IP ADRESS requesting cfg000b82023dd4 File does not exist Configuration File Download
37. enabled computer has to be connected to the same sub network as the phone This can easily be done by connecting the computer to the same hub or switch as the phone is connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the phone using the PC port on the phone De If the phone is properly connected to a working Internet connection the phone will display its IP address This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 You will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use http 192 168 0 60 in the address bar your browser wo The default administrator password is admin the default end user password is 123 Administrator level could access all the pages end user level could access status and basic setting pages NOTE e When changing any settings always SUBMIT them by pressing UPDATE button on the bottom of the page If after having submitted some changes more settings have to be changed press the menu option needed e All the options under Basic Setting and Account Setting and most of the options under Advanced Setting do not require reboot after submitting the changes Under Advanced Setting the parameters on network configuration require reboot after update e If you cannot log into the web GUI by using the default password please check with the VoIP ser
38. er ID System Ring Tone will be used for all other calls If server supports Alert Info the Alert Info text can be mapped to the 3 customized ring tones For example if you configure the custom ring tone 1 user ID to priority that ring tone will be used if we receive INVITE with Alert Info header in the following format Alert Info info priority System ring tone Default is North American standard Users could adjust system ring tone frequencies and cadences based on local telecom standard Using these settings users can configure ring or tone frequencies based on Tones parameters from local telecom By default they are set to North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 val c on1 off1 on2 off2 on3 off3 Frequencies are in Hz Cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Grandstream Networks Inc GXP2124 User Manual Page 38 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Disable Call Waiting Disable Call Waiting Tone Disable Direct IP Calls Use Quick IP Call Mode Disable Conference Enable MPK Sending DTMF Disable DND Button Disable Transfer Auto Attended Transfer Configurat
39. es We recommend rebooting or powering cycle the IP phone after saving changes REBOOTING THE PHONE REMOTELY Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait about 30 seconds to log in again Grandstream Networks Inc GXP2124 User Manual Page 47 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Software Upgrade amp Customization Software or firmware upgrades are completed via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP select TFTP or HTTP upgrade method Upgrade Server needs to be set to a valid URL of a HTTP server Server name can be in either FQDN or IP address format Here are examples of some valid URLs e firmware mycompany com 6688 Grandstream 1_0_3_19 e 72 172 83 110 There are two ways to set up the Upgrade Server to upgrade firmware via Key Pad Menu or Web Configuration Interface Key Pad Menu To configure the Upgrade Server via Key Pad Menu options select Config from the Main Menu then select Upgrade Under this sub Menu user can edit Upgrade Server in either an IP address format or FQDN format Choose Save and use TFTP or Save and use HTTP to select upgrade method S
40. es before dialing any number by pressing the same LINE button one or more times If you continue to press a LINE button the selected account will circulate among the registered accounts For example when LINE1 is pressed the LCD displays VoIP 1 If LINE1 is pressed twice the LCD displays VoIP 2 and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the GXP2124 will flash the next available LINE in red Completing Calls There are six ways to complete a call 1 DIAL To make a phone call e When the phone is onhook enter the number and press SEND key to use account 1 to dial out OR e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone e The line will have a dial tone and the primary line LINE1 LED is red If you wish select another LINE key alternative SIP account e Enter the phone number e Press the SEND key or press the DIAL softkey 2 MEDIAL To redial the last dialed phone number When redialing the phone will use the same SIP account as was used for the last call Thus when the third SIP account was made for the last call call attempt the phone will use the third account to redial e When the phone is onhook press SEND key directly to redial OR e Take Handset SPEAKER Heacset off hook or press an avail
41. etween 96 and 127 Jitter Buffer Type Jitter buffer type Fixed or Adaptive Default value is Adaptive Jitter Buffer Length Jitter buffer length Default value is 300ms The valid range is between 100ms and 800ms Eventlist BLF URI If the server supports this feature user needs to configure an eventlist BLF URI on the service side i e BLF1006 myserver com On the GXP2124 under Account page fill in the eventlist BLF field with the URI without the domain i e BLF1006 Under Basic Settings please select eventlist BLF in the Multi Purpose Key then choose account number enter username and user id Conference URI Configure the conference URI when using Broadsoft N way calling feature Special Feature Default is Standard Choose the selection to meet special requirements from Soft Switch vendors Contacts Under web GUI gt Contacts page users could view and edit the phone s phonebook information Filter by different groups ie All Groups Family Friends Work Search Phonebook entries Add New Contact Export Current phonebook XML from phone to local PC Import Current phonebook XML from local PC Click on the contact number to make a call to it The call will be dialed out directly from GXP2124 SAVING THE CONFIGURATION CHANGES After the user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved chang
42. fore using the headset GXP2124 User Manual Page 23 of 50 Grandstream Networks Inc Firmware version 1 0 3 19 Last Updated 03 2012 Factory Functions Network Call Features Voice Mails Reboot Exit E sen Innovative IP Voice amp Video Press MENU to display the factory function items including e Audio Loopback Speak into the handset or speaker If you hear your voice from handset or speaker the audio is working fine Press MENU button or OK softkey to exit the audio loopback mode e Diagnostic Mode All LEDs will light up Press any key on the keypad to display the button name in the LCD Lift and put back the handset or press MENU button to exit the diagnostic mode e Keyboard Diagnostic Press all available keys When done press HOOK to exit keyboard diagnostic mode Press left arrow button or follow the softkeys to return to the main menu To select IP mode DHCP Static IP PPPoE to setup PPPoE IP address Netmask Gateway address DNS Server 1 and DNS Server 2 to set up 802 1X mode Mode ldentity MD5 Password To enable disable and configure Forward All Forward Busy Forward No Answer No Answer Timeout press Call Features and select the Account x to set the forward call features on this account To view voice message information for each account If voice mail user id is configured for the selected account in web GUI gt Account setting page press MENU OK button on the selected the account w
43. ge 17 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 andstream Innovative IP Voice amp Video Repeat previous two steps for all other parties that would like to join the conference This can be done at any time 2 Hold Conference During the conference pressing Hold softkey or a new established call can put the current conference call on hold When the GXP2124 is on screen with all conferenced lines on hold press ReConf softkey to re establish the conference call When the conference call is put on hold users could also press the separate line key to talk to each line However in this case the host will have to individually re join the held lines back into the conference by pressing CONF button and selecting the line for each line 3 Cancel Conference H after pressing the CONF button a user decides not to conference anyone press the current active LINE button or Cancel softkey This will resume two way conversation with the current line 4 End Conference Press HOLD to end the conference call and put all parties on hold To speak with an individual party select the corresponding blinking LINE GXP2124 also supports Easy Conference mode In Easy Conference mode users can initiate conference by calling another number when the current line is in talking or conference Also the conference can be re established by pressing the ReConf softkey when the conference is on hold Easy Co
44. he change or Cancel softkey to exit e Download SCR XML The phone will download the custom idle screen if available e Erase Custom SCR Custom idle screen will be erased and will be replaced with default logo e Display Language Users can choose English Simplified Chinese Traditional Chinese Korean Japanese Italian Spanish French German Portuguese Russian Croatian Hungarian Polish Slovenian Arabic Hebrew or Dutch which are built in the phone Users could select Automatic for local language based on IP location if available Also the phone will download secondary language if available e Time Settings Users can set the date and time on the phone Press MENU button to select the sub menu Press left arrow button or follow the soft keys to return to the main menu Config Press MENU button to display the configuration selections SIP To change SIP server settings for SIP account SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio Upgrade To configure the firmware server and Config server for upgrading or provisioning the phone Factory Reset Reset the phone to factory default setting Do not use Factory Reset unless you want to restore factory settings Layer 2 QoS Configure 802 1Q VLAN Tag and priority value Headset Type Select GXP2124 to use normal headset or Plantronics EHS headset Please make sure headset is plugged in the RJ9 port on the back of the phone be
45. hony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading IP PBX Soft Switch IMS platforms It is an ideal solution for enterprise users looking for a high quality feature rich multi line IP phone with many extension keys Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adaptor with the GXP2124 as it may cause damage to the products and void the manufacturer warranty e This document is subject to change without notice The latest electronic version of this user manual is available for download from http www grandstream com support e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXP2124 User Manual Page 3 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 io Innovative IP Voice amp Video Installation EQUIPMENT PACKAGING Table 1 Equipment Packaging SR 2208 Main Case Yes Handset Yes Phone Cord Yes Power Adaptor Yes Ethernet Cable Yes Phone Stand Yes Wall
46. hows up unanswered calls to this phone e Redial Redial the last dialed number in idle screen when there is existed SOFTKEYS Idle Screen call log e EndCall Hang up phone when dialing out or talking e RefreshStock Refresh the stock information when stock is enabled e ReverseCur Display the currency information in reverse order e RefreshCur Refresh the currency information when currency is enabled Note If XML application is used the softkey for XML application will show up in idle screen as configured Grandstream Networks Inc GXP2124 User Manual Page 9 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video The softkeys are context sensitive and will change depending on the status of the phone e Redial Redial the last dialed number after offhook when there is existed call log e Dial Dial the call out after offhook and entering the number e Hold Put the current active call on hold e AnswerCall Answer the incoming call when the phone is ringing e RejectCall Reject the incoming call when the phone is ringing SOFTKEYS Call Screen e EndCall End the active call e Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer e Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status
47. ice Configuration Settings Basic Settings End User Password Confirm Password Internet Protocol IP Address This contains the password for end user to access the Web Configuration Menu Users can enter new password here This field is case sensitive with a maximum length of 25 alphanumeric character Enter the end user password again as above to confirm new password Select Prefer IPv4 or Prefer IPv6 for GXP2124 to obtain IP address The GXP2124 operates in three modes 1 DHCP mode The GXP2124 acquires IP address from the first DHCP server it discovers on the LAN The DHCP option is reserved for NAT router mode In DHCP mode all the field values for the Static IP mode are not used 2 PPPoE mode Set PPPoE account ID PPPoE password and PPPoE service name for the GXP2124 to establish PPPoE sesstion GXP2124 User Manual Grandstream Networks Inc Page 28 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Allow DHCP Option 120 to Override SIP Server 802 1x Mode Line Key 1 Line Key 2 Line Key 3 Line Key 4 line keys on the left side of LCD 3 E sen Innovative IP Voice amp Video Static IP mode Configure IP address Subnet Mask Gateway DNS Server 1 DNS Server 2 and Preferred DNS Server if Static IP mode is used Enable DHCP Option 120 to override SIP Server By default it s No This option allows the user to enable disable 802 1x mode on the phone The default value is disabled To e
48. ill directly dial into the voicemail Reboot Exit from this menu In next page Figure 1 shows the Keypad GUI flow for GXP2124 FIGURE 1 KEYPAD GUI FLow Grandstream Networks Inc GXP2124 User Manual Page 24 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 MENU Call History Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Network Call Features Voice Mails Reboot Exit Grandstream Networks Inc ndstream Innovative IP Voice amp Video Call History Call History Items Answered Calls Dialed Calls gt Delete All Entries Missed Calls Transferred Calls New Entry Forwarded Calls Geng All First Name Es Last Name Phone Book Number Acct cee Confirm Add New Entry Cancel amp Return Search Download Phonebook XML Delete All Entries Back LDAP Directory View Directory Download Directory LDAP Configuration Back Diagnostic Mode Keyboard Diagnostic Back Instant Message Enable DND Disable DND Clear All Back Back Preference Ring Tone Do Not Disturb Forward Call Default Ring Ring Tone gt Ringi Ring Volume Ring2 LCD Contrast Ring 3 LCD Brightness Back Download SCR XML Erase Custom SCR Display Language SIP Time Settings Back Account Config SIP Proxy Outbound Proxy SIP EI SIP User ID Upgrade SIP Auth ID Factory
49. ion via Keypad Menu Enable STAR key Keypad locking Password to Lues Innovative IP Voice amp Video Up to three cadences are supported Default is No If set to Yes the call waiting feature will be disabled Default is No If set to Yes the call waiting tone will be disabled Default is No If set to Yes direct IP calls will be disabled Dial an IP address under the same LAN VPN segment by entering the last octet in the IP address In the Advanced Settings page there is an option Use Quick IP call mode Default setting is No When set to Yes offhook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or HX are also valid so leading 0 is not required but OK See Quick IP Call Mode section for details Default is No If set to Yes conference will be disabled Default is No If set to Yes Multi Purpose keys can be sent as DTMF during the call Default is No If set to Yes the DND button on keypad will be disabled Default is No If set to Yes transfer will be disabled Default is No If set to Yes the phone will use attended transfer by default Configures the access control of configurations via the phone keypad menu There are three modes e Unrestricted e Basic Setting
50. is option will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 6 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserID field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account 7 Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account 8 Transfer This option will allow user to enter the extension number to transfer with during the call 9 Intercom This option allows user to enter the extension number to intercom Note The functions in 1 2 3 4 5 10 11 are connected to one of the accounts and have target username for description purpose in web GUI and UserID Multi Purpose Keys These options are used to assign a function to the corresponding Multi Purpose Key Options available are Grandstream Networks Inc le 2 Speed Dial BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Presence Watcher This option has to be supported by a presence server and it is tied to the D
51. le SRTP mode based on selection Default is No Selects whether or not symmetric RTP is supported This controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled This field contains the number of voice frames to be transmitted in a single Ethernet packet be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte or 120kbps When setting this value be aware of the requested packet time ptime used in SDP message is a result of configuring this parameter This parameter is associated with the first codec in the above codec Preference List or the actual used payload type negotiated between the 2 conversation parties at run time E g if the first codec is configured as G 723 and the Voice Frames per TX is set to 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G 723 voice frame contains 30ms of audio Similarly if this field is set to 2 and the first codec is G 729 or G 711 or G 726 then the ptime value in the SDP message of an INVITE request will be 20ms If the configured voice frames per TX exceeds the maximum allowed value the IP phone will use and save the maximum allowed value for the corresponding first codec choice The m
52. lified Chinese and Traditional Chinese Note The Automatic setting in language refers to Grandstream s IP2Location client which when connected to Internet would attempt to lookup a database driven by Grandstream with the IP address for its geographical location Language file postfix allows the language file to have different postfixes so the phone can request a particular file It will append an underscore _ plus the string in the language file postfix The default language file name is gxp txt If the field Language File postfix has NL string in it then the phone will request gxp_NL txt instead of gxp txt User can only load one secondary language Supported downloadable language Czech Croatian Estonian French German Italian Polish Portuguese Slovak Slovenian and Spanish How to set up Download Language This is similar to updating firmware in your local network environment 1 Get the language file gxp txt ready Make sure the file is using UTF 8 encoding 2 Copy gxp txt to the firmware server directory using your local TFTP or HTTP server 3 Access the advanced settings of the Web GUI set Display Language to Download Language and enter the server path in Firmware Server Path Select TFTP or HTTP for firmware upgrade 4 Update and reboot the phone Download Device Download the current device configuration txt file In the txt file all the P values will be Configura
53. nable 802 1x mode this field should be set to EAP MD5 Once enabled the user would be required to enter the following information below to be authenticated on the network 1 2 Identity MD5 Password This allows the user to configure line key 1 to line key 4 and enable Shared Call Appearance for the line Options available for Key Mode are 1 2 oF 4 Note Grandstream Networks Inc Line Shared Line Speeddial BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Presence Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature Speeddial via active account This option will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserID field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not
54. nd 8 means the brightest Default setting is 6 for active and 2 for idle Set LCD contrast Range from 0 to 20 Default is 11 LCD date display in the idle screen The following formats are supported e yyyy mm dd 2011 11 17 e mm dd yyyy 11 17 2011 e dd mm yyyy 17 11 2011 e dddd MMMM dd Thursday November 17 e MMMM dd dddd November 17 Thursday LCD time display in 12 hour or 24 hour format Default is No This field is used to hide the keypad input during a call DTMF display Disable Missed Call Default is No By default LCD backlight will light up whenever there is a missed call Backlight Always Ring Default is No This options is used when Headset is used on Toggle Speaker Headset Speaker mode If selected to Yes when the phone is in Headset mode both headset and speaker Grandstream Networks Inc GXP2124 User Manual Page 32 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 HEADSET Key Mode Headset Type Call History Flash Writing Max Unsaved Log Headset TX gain dB Headset RX gain dB Handset TX gain dB Lues Innovative IP Voice amp Video will ring on incoming call When headset is connected to GXP2124 users could use the HEADSET button in two different modes 1 Default Mode e When GXP2124 is in idle press HEADSET button to offhook the phone and make calls by using headset Headset icon will display on the top of the call screen in dialing talking statu
55. ndstream Innovative IP Voice amp Video Grandstream Networks Inc GXP2124 SIP Enterprise Phone GXP2124 User Manual www grandstream com Firmware version 1 0 3 19 http esupport grandstream com TABLE OF CONTENTS GXP2124 USER MANUAL WELCOME aa 3 INSTALLATION He 4 EQUIPMENT PACKAGING ccciscecedccsenehacdsessensee szeusevece ee doscesceesdvedeuecdssddaesuuvevenccsyeeeresonesdeedsnencaceeseeeee 4 CONNECTING THE GXP2124 name age ee ee 4 SAFETY COMPLIANGES nrrnrnvnnnrnnnnnnnrnnnnenrrnnnrenrrnnnrenrnnnnrternnnnerennrnnseennrnnenennunseerernnneesnrnnneesnnnnnereennnn 5 WARRANTY cccccceeeeececeeecceceucececeaucececeaueececeaueeeecaaaesecanaeseesaaaecensauaesesecuaaeesscauaeesscaseesesaneeeesaaaaess 5 PRODUCT e 47 ATTEN 6 USING THE GXP2124 SIP ENTERPRISE PHONE m eannnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnennr 9 GETTING FAMILIAR WITH THE LCD 9 MAKING PHONE CALLS usa dk EEN 13 ANSWERING PHONE CALLS iunnnevnnnvrnnnnrrnnnnnnnnnnnnnnernnsrennnsrnnnrrrnnerennsrennnsrnnnsernnerennsrennneennnseennseennnnen 16 PHONE FUNCTIONS DURING A PHONE CAL 16 GALL FEATURES medias 20 CUSTOMIZED LCD SCREEN A AM 21 CONFIGURATION GUIDE iii sivesivccesdevec face dawesececdevecedsvdeatdeeatdeceuadeendauctacdec adeavadeussweadduceuseesudassudawe 22 CONFIGURATION VIA KEYPAD rarernnnrnnnnnvnnnnnrnnnrrnnnrrnnnnnnnnnrrnnanennnennnsnnnnernnansnnnnsnnnnsnnnnesnnnnennnnennnne 22 CONFIGURATION VIA WEB BROWSER ssnnssnneennnennnnnnnrrnrrr
56. nference mode can be used combined with the traditional ways to establish the 5 way conference above 1 Initiate a Conference Call Establish one call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the second call Press CONF button again or press the ConfCall softkey to establish the 3 way conference 2 Join More Parties in Existed Conference Establish conference call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the new call Press CONF button again or press the ConfCall softkey to join the new party in the existed conference 3 Hold Conference During the conference press HOLD button and the conference will be put on hold To resume the conference press the ReConf softkey To split the conference and resume the call with each party press the corresponding line key 4 End Conference f the users decide not to conference after establishing the second call press EndCall softkey instead of ConfCall softkey CONF button It will end the second call and the screen will show the first call conference is on hold During the conference press EndCall softkey or hang up to end the conference Grandstream Networks Inc GXP2124 User Manual Page 18 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video NOTE e The party that starts the conference call h
57. nfiguration Menu n uuavnvsnsasnnsnnienvenbuukasnnve igjenn 22 Table 12 Device Configuration Status Lu uucsuamnenuuni me teite 28 Table 13 Device Configuration Settings Basic Settings sessseeeessseneernrerserrr neee 28 Table 14 Device Configuration Settings Advanced Gettngs ees 34 Table 15 SIP Account Settings seccceccerecncsnzacycieeduassiectienmenstctecscrtsateesdeateaniesaeciaameneterennet 40 GUI INTERFACE EXAMPLES GXP2124 USER MANUAL http Awww grandstream com products gxp_series qeneral documents gxp2124 gui zip 1 SCREENSHOT OF CONFIGURATION LOGIN PAGE 2 SCREENSHOT OF STATUS PAGE 3 SCREENSHOT OF BASIC SETTING CONFIGURATION PAGE 4 SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE 5 SCREENSHOT OF SIP ACCOUNT CONFIGURATION PAGE 6 SCREENSHOT OF CONTACTS PAGE 7 SCREENSHOT OF SAVED CONFIGURATION CHANGES PAGE 8 SCREENSHOT OF REBOOT PAGE Grandstream Networks Inc GXP2124 User Manual Page 2 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 ndstream Innovative IP Voice amp Video Welcome GXP2124 is a next generation enterprise grade IP phone that features 240x120 backlit graphical LCD 4 line keys with up to 4 SIP accounts 4 dedicated XML programmable context sensitive soft keys 24 4 XML programmable speed dial BLF extension keys dual network ports with integrated PoE 5 way conference and Electronic Hook Switch EHS The GXP2124 delivers superior HD audio quality rich and leading edge telep
58. ng only Missed calls NOT recorded Disable Call Log The SIP Session Timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE Once the session interval expires if there is no refresh via a UPDATE or re INVITE message the session is terminated Session Expiration is the time in seconds at which the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds Defines the minimum session expiration in seconds Default is 90 seconds Grandstream Networks Inc GXP2124 User Manual Page 44 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Enable 100rel Account Ring Tone Ring Timeout Line seize Timeout Send Anonymous Anonymous Call Rejection Auto Answer Allow Auto Answer by Call Info Refer To Use Target Contact Transfer on Conference Hangup Check SIP User ID for Incoming Lues Innovative IP Voice amp Video If set to Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If set to Yes the phone will use session timer even if the remote party does not suppor
59. nrrrnrtrrrrrr rttr r rtre rrer EPEE E EErEE errer EEEren erenn 26 SAVING THE CONFIGURATION CHANGES rrernnrrnnnnnnnnnnrrnnnrrnnnrennnnrennnernnnnennanennnnrennnesnnnnsnnnnsennneeenne 47 REBOOTING THE PHONE REMOTELY sunnnnnnnnnnnnnnnennnnnnrnnnennnnnnnnnernnnnernnnernnnerruneenunsennnnerrunerrnneennssenn 47 SOFTWARE UPGRADE amp CUSTOMIZATION eanunnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 48 FIRMWARE UPGRADE THROUGH TEITROHTTIR 48 CONFIGURATION FILE DOWNLOAD 49 RESTORE FACTORY DEFAULT SETTING aunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnunnnnunnnnnnnnnnunnnnunnnner 50 TABLE OF FIGURES GXP2124 USER MANUAL FIGURE 1 KEYPAD GUI FLOW arernnnrnnnnvnnnnnrennnnnnnnnerrnnnernnnrnrnnernnnnernnnnsrnneernnnenrunernnneernnnernnneennnsenn 24 Grandstream Networks Inc GXP2124 User Manual Page 1 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 io Innovative IP Voice amp Video TABLE OF TABLES GXP2124 USER MANUAL Table 1 Equipment Packaging sce garasussdessauemenmeemedsmedmnngn 4 Table 2 GXP2124 Connectors 2 cms coves contg dendtenasancangedecnndaaectersncaassceetenedsans 4 Table 3 GXP2124 Feature Guide EEN 6 Table 4 GXP2124 Key Features ImaGolance EE 6 Table 5 GXP2124 Hardware Specifications ENEE 7 Table 6 GXP2124 Technical Specifications ENNEN 7 Table 7 LCD Display Definition AAA 9 Table 8 LCD TCO E 11 Table 9 GXP2124 Keypad Buttons Au 12 Table 10 GXP2124 Call EE 20 Table 11 Key Pad Co
60. nually edited entries on Downloads LDAP Directory Lues Innovative IP Voice amp Video Default is No Choose Yes to enable automatic HTTP upgrade and provisioning In Check for upgrade every field enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes When set to No the phone will only perform HTTP upgrade and configuration check once at boot up Note This function is used by ITSP End user should NOT touch these parameters Default is No If set to Yes configuration file would be authenticated before acceptance End user should use default setting Enable TR 069 Default is No URL for TR 069 Auto Configuration Servers ACS Enter ACS username for TR 069 Enter ACS password for TR 069 Enable periodic inform Default is No If set to YES device will send inform packets to the ACS When enabling periodic inform set up the periodic inform interval to send the inform packets to the ACS Enter the connection request username This is the user name for the ACS to connect to this device Enter the connection request password This is the password for the ACS to connect to this device Select the authentication method among No authentication Basic or Digest Enter the connection request port This is the port for the ACS to connect to this device Selects the file download mode for the download server User
61. o not disturb status of the phone Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature Speed Dial Via Active Account This option will act just like speed dial but based on the current active GXP2124 User Manual Page 30 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Time Zone Self Defined Time Zone Lues Innovative IP Voice amp Video account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 6 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserlD field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account 7 Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account 8 Transfer This option will allow user to enter the extension number to transfer with during the call 9 Intercom This option allows user to enter the extension number to intercom Note The functions in 1 2 3 4 5 8 9 are connected to one of the accounts and have target username for description purpose in web GUI and UserID This parameter control
62. oing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold With the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on one of the accounts on the phone In addition they would need to navigate to Settings gt Basic Settings on the web UI and set the line to Shared Line with the corresponding account If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account For more information on configuring SCA to work on Broadsoft platform please refer to the link below http www grandstream com products gxp_series general documents gs sca guide pdf CALL FEATURES The GXP2124 supports traditional and advanced telephony features including caller ID caller ID w name call forward transfer park hold
63. red and forwarded calls Status Displays the network status account status software version MAC address and hardware version of GXP2124 Phone Book Displays the phonebook edit entries search entries and downloads phonebook XML file from the server path as configured in phone s web GUI gt Advanced setting page LDAP Directory Displays the LDAP directory downloads directory and configure LDAP filter Instant Messages Views received instant messages Direct IP Call Dials IP address for direct IP call Preference Press MENU button to enter this sub menu including e Do NOT Disturb DND Do Not Disturb function could be turned on or off in the Do Not Disturb menu e Forward Call Configure call forward type Call Forward Immediate Call Forward Delayed and call forward number for each account e Ring Tone Choose different ring tones in the Ring Tone menu e Ring Volume Press left right arrow key to adjust and hear the selected ring volume Press OK softkey to confirm the change or Cancel softkey to exit e LCD Contrast Press left right arrow key to adjust the LCD contrast Press OK softkey to confirm the change or Cancel softkey to exit Grandstream Networks Inc GXP2124 User Manual Page 22 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 E sen Innovative IP Voice amp Video e LCD Brightness Press left right arrow key to adjust the LCD brightness for active idle screen Press OK softkey to confirm t
64. rs Example of a simple dial plan used in a Home Office in the US 1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e A1900x prevents dialing any number started with 1900 e lt 161 7 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Default is This prefix is prepended when answering call with BLF key Time waited before the call is forward to a number or VM Default is 20 seconds Default is Yes If set to No Call transfer Call Forwarding amp Do Not Disturb are supported locally provided ITSP support those features In addition ForwardAll softkey will be hidden if call feature code is disabled for Account 1 Enable disable Call Log and select type of calls to log Log All Calls Log Incoming Outgoi
65. s e When there is an incoming call press HEADSET button to pick the call by using headset e When there is an active call using headset press HEADSET button to hang up the call e When Speaker Handset is used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call or press Speaker Handset to switch back to previous mode 2 Toggle Headset Speaker e When GXP2124 is in idle press HEADSET button to switch to Headset mode The idle screen will display a Headset icon In this mode if pressing Speaker button or softkey headset will be used by default e When there is an incoming call press LINE button Answer softkey or Speaker button headset will be used e When there is an active call press HEADSET button to toggle between Headset and Speaker Set headset type to Normal for regular RJ9 headset or Plantronics EHS for Plantronics EHS headset This defines the interval to save the call history to phone s flash By default it s 300 seconds The valid range is 30 to 3600 seconds This defines the number of existed logs before they are saved to phone s flash By default it s 200 entries The valid range is 0 to 500 Set headset TX gain to 6 0 or 6 Default is 0 db Set headset RX gain to 6 0 or 6 Default is 0 db Set handset TX gain to 6 0 or 6 Default is 0 db Advanced User configuration includes not only the end user configuration but also advanced configuration
66. s to have the devices periodically check for upgrades at pre scheduled time intervals By defining different intervals in P193 for different devices a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time Grandstream Networks Inc GXP2124 User Manual Page 49 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 GC Innovative IP Voice amp Video Restore Factory Default Setting WARNING Restoring the Factory Default Setting will delete all configuration information of the phone Please backup or print all the settings before you restoring factory default settings We are not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider INSTRUCTIONS FOR RESTORATION Step 1 Press OK button to bring up the keypad configuration menu select Config press OK to enter submenu select Factory Reset Step 2 A warning window will pop out to make sure a reset is requested and confirmed Step 3 Press the OK confirm and the phone will reboot Otherwise it will exit to previous keypad menu interface Grandstream Networks Inc GXP2124 User Manual Page 50 of 50 Firmware version 1 0 3 19 Last Updated 03 2012
67. s Only CONFIG option will not display in keypad MENU e Constraint Mode CONFIG FACTORY FUNCTIONS and NETWORK options will not display in keypad MENU Default is enabled When the phone is in idle screen press and hold STAR key for 4 seconds and the keypad will be locked To unlock the keypad press and hold STAR key for 4 seconds Enter the password to unlock in the prompted window and then press MENU key to enter The password to lock unlock can be configured If users forget the password to unlock it log into web GUI and change the password Update and reboot the phone When the phone boots up press and hold STAR key for 4 seconds and enter the new password to unlock it Enter the password to lock the keypad in web GUI Grandstream Networks Inc GXP2124 User Manual Page 39 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video lock unlock To unlock the keypad enter the password in the prompted window in the phone s LCD screen China Telecom Enable or disable China Telecom Mode Mode Do not escape Default is No By default will be replaced as 23 in SIP URI as 23 in SIP URI Display Language Allows user to choose preferred display language in web UI and keypad Ul Currently the phone supports these languages Arabic Czech German English Spanish French Hebrew Croatian Hungarian Italian Japanese Korean Dutch Polish Portuguese Russian Slovenian Simp
68. s can choose from TFTP HTTP No The URL IP address of the phonebook download server The interval at which the phonebook will be downloaded from the download server in minutes The default setting is 0 If set to Yes the phone will remove the manually edited entries in the old phonebook list before downloading the new file The default setting is set to Yes Note If there is a duplicate entry same name same number and same index added both manually and from phonebook xml file only 1 entry will be saved and displayed IP address or domain name of LDAP script server Grandstream Networks Inc GXP2124 User Manual Page 36 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Idle Screen XML Download Download Screen XML At Boot up Use custom filename Idle Screen XML Server Path XML Application Offhook Auto Dial Auto recover from abnormal Syslog Server Syslog Level Send SIP Log Grandstream Networks Inc Lues Innovative IP Voice amp Video Enable XML Idle Screen download via TFTP or HTTP Select whether to Use Custom Filename or not and define the XML server path Please refer to the section customized LCD screen and XML for more information The phone will download the idle screen xml file at boot up if set to Yes The default setting is No The phone will use custom filename specified in XML server path if set to Yes The default setting is
69. s the date time display according to the specified time zone If Allow DHCP Option 2 to override Time Zone setting is checked the time zone will be overridden by the DHCP server This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday ist Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the first Sunday of April to the 1st Sunday of November Weather Update By default Enable Weather Update is set to Yes H set to No weather information will not display on the phone Settings to customize the display of weather via e City Code Enter city code for example USCA0638 is the city code for Los Angeles CA US e Update Interval Refresh time in minutes e Degree Unit Select Automatic Fahrenheit or Celsius Grandstream Networks Inc GXP2124 User Manual Page 31 of 50 Firmware version 1 0 3
70. s used during the call MUTE Call On Hold Call Active Conference Call PH OAN R E64 Fe 9B Core dump Core dump available under web GUI gt Status page Table 9 GXP2124 Keypad Buttons LINE KEYS Line keys with LED can be configured to 4 different SIP profiles Fa SEND REDIAL Enable Disable handset mode Ke Transfer an ACTIVE call to another number Grandstream Networks Inc GXP2124 User Manual Page 12 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Ga Innovative IP Voice amp Video G Press CONF button to connect Calling Called party into conference ER Mute an active call GJ EE Helst key to answer hang up phone calls while using headset user to toggle between headset and speaker CS Enter to retrieve voice mails MA Brings phonebook on screen Ep Enable Disable hands free speaker m Volume up or down Menu OK key in the center of the navigation keys Press to enter menu when phone is in idle Use it as OK key in keypad configuration 1 J Navigation keys Up Down Left and Right e Press to navigate in menu options Ce e During the call press Up Down to adjust volume 0 9 Standard phone keypad press key to send call press key to for IVR Ste functions 24 MPKs on the right side of the phone and 4 MPKs on the right side of the Mal ere Ose Keys ee EEN MAKING PHONE CALLS Handset Speakerphone and Headset Mode The GXP2124 allows you to
71. t this feature If set to No the session timer is enabled only when the remote party supports this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is required to support PSTN inter networking There are 4 uniquely defined ring tones e System Ring Tone when selected all calls will ring with system ring tone e 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone Defines how long the phone will ring when receiving a call Default is 60 seconds Defines how long before the line can be seized when Share Line is used Default is 15 seconds If this parameter is set to Yes the From header in outgoing INVITE message will be set to anonymous essentially blocking the Caller ID from displaying Default is No If set to Yes anonymous call will be rejected Default is No If set to Yes GXP2124 will automatic
72. tion displayed except for the password fields GXP2124 has up to 4 line appearances each with an independent SIP account Each SIP account requires its own configuration page Their configurations are identical Table 15 SIP Account Settings Account Active This field indicates whether the account is active The default value is Yes Account Name The name associated with each account displayed on LCD SIP Server SIP Server s IP address or Domain name provided by VoIP service provider Grandstream Networks Inc GXP2124UserManual gt Page40of50 Firmware version 1 0 3 19 Last Updated 03 2012 Lues Innovative IP Voice amp Video Secondary SIP This field contains the URL or the IP address of a second SIP server Server When this field is configured GXP2124 will send out Registration requests and Subscribe messages except for message waiting to the SIP Server and Secondary SIP Server for the same account When making a call GXP2124 will use the registered primary SIP server first If this primary SIP Server is not available the registered Secondary SIP Server will be used If the primary SIP Server is not registered but Secondary SIP Server can be registered GXP2124 will use the Secondary SIP Server directly when making a call Note Please do not configure duplicate SIP Server address in SIP server and Secondary SIP Server Outbound Proxy IP
73. tive IP Voice amp Video Table 12 Device Configuration Status MAC Address IPv4 Address IPv6 Address Product Model Part Number Software Version System Up Time System Time Registered PPPoE Link Up Service Status Core Dump The device ID in HEXADECIMAL format This will be used for provisioning and is written on the label in the original box as well as on the label located on the back panel of the device This field shows IPv4 address of GXP2124 This field shows IPv6 address of GXP2124 when IPv6 is used This field contains the product model information This field contains the product part number e Prog This is the main firmware release number which is always used for identifying the software or firmware upgrade version Boot Booting code version number e Core Core code version number e Base Base code version number e DSP DSP code version number Aux Aux code version number For GXP21 24 it shows unknown on aux version This field shows system up time since the last reboot This field shows the current time on the phone system Indicates whether accounts are registered to the related SIP server Indicates whether the PPPoE connection is enabled if connected to a DSL modem NAT type will display here too e GUI shows the GUI status running or stopped e Phone shows the phone status running or stopped Download core dump file for troubleshooting when necessary Table 13 Dev
74. to answer off hook dial Advanced Features Multi line support with dual color LED multi party conferencing line extension interface large backlit graphic LCD 4 navigation keys dedicated buttons for send redial speakerphone headset transfer conference for up to 5 parties mute message phonebook and volume large phonebook up to 2000 contacts and call history up to 500 records Advanced Functionality Customized downloadable ring tones multi language support LCD content customization via XML XML application built in personalized application service e g local weather stock currency and etc adjustable positioning angles wall mountable Automatic provisioning using TR 069 or encrypted XML configuration file TLS SRTP HTTPS for advanced security protection 802 1x for media access control Grandstream Networks Inc GXP2124 User Manual Page 6 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 oa Innovative IP Voice amp Video Table 5 GXP2124 Hardware Specifications LAN Interface Ethernet ports Two 2 10 100 Mbps Full Half Duplex Ethernet Switch with LAN and PC Graphic LCD Display Expansion Module Support Headset Jack Call Appearance LED Power over Ethernet Universal Switching Power Adaptor Dimension Weight Temperature Humidity Compliance port with auto detection 240x120 pixel No RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Dual color green red IEEE 8
75. ve IP Voice amp Video server to keep the hole on the NAT open SUBSCRIBE for Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will MWI be sent periodically SUBSCRIBE for Default is No When set to Yes a SUBSCRIBE for Registration will be sent Registration periodically Feature Key Default is No This option is to synchronize DND Call Forward features with Synchronization Broadsoft platform When set to Yes a SUBSCRIBE will be sent out periodically to the server Then when DND Call Forward features Call Forward No Answer Unconditional Call Forward and Call Forward on Busy are configured or changed on the phone and Broadsoft server side those features will be synchronized on the phone side and Broadsoft server side PUBLISH for Enable Presence feature Presence Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT Firewall Voice Mail UserID When configured user can access messages by pressing MSG button This userlD is usually the VM portal access number Note If server side feature code is used for VM portal access number please also configure Enable Call Features to No under account setting page to use non local feature code Send DTMF This parameter specifies the mechanism to transmit DTMF digit There are 3 supported modes In audio DTMF is combined in audio signal not very reliable with low bit rate co
76. ver path for the firmware server It can be different from the Configuration server which is used for provisioning For example firmware mycompany com 6688 Grandstream 1 0 0 6 Defines the server path for provisioning it can be different from the firmware server For example provisioning mycompany com 6688 Grandstream gxp2120 Default is blank If configured GXP2124 will request the firmware file with the prefix postfix and only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank Default is blank If configured GXP2124 will request the config file with the prefix postfix and only the file with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank Default is Yes This allows device gets provisioned from the server specified path automatically Grandstream Networks Inc GXP2124 User Manual Page 35 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Automatic Upgrade Authenticate Conf File Enable TR 069 ACS URL TR 069 Username TR 069 Password Periodic Inform Enable Periodic Inform Interval Connection Request Username Connection Request Password Authentication Method Connection Request Port Phonebook XML Download Phonebook XML Server Path Phonebook Download Interval Remove Ma
77. vice provider It is most likely the VoIP service provider has provisioned the device and configured for you therefore the password has already been changed Definitions This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the end user are e Status Displays the network status account status software version and MAC address of the phone e Basic Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Grandstream Networks Inc GXP2124 User Manual Page 26 of 50 Firmware version 1 0 3 19 Last Updated 03 2012 Un Innovative IP Voice amp Video e Contacts To view and edit phonebook import and export phonebook XML Additional functions available to administrators are e Advanced Settings To set advanced network settings codec settings and XML configuration settings e Account X To configure each of the SIP accounts Important Settings NAT Setting If the devices are kept within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario e STUN Server under Advanced Settings page Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank e Use Random Ports

Grandstream Networks, Inc.

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