Manual - Nel-Tech Labs, Inc.
Contents
1. 13959589 USB Dyg Messager USB Duo amp Duo Wireless Adapter by Nel Tech Labs Inc Installation amp User Manual Index lu uen GIT EFE FF FEN DN FETH E DN EN FF FA FFF 3 Messager USB Duo Layout Um ai Ys iA YG dwn Sd DNA ONN od FRO RUN 4 Duo Wireless Adapter Layout Suna 5 Ialia 6 7 es PROSS RARE E RE RAS RR YU IAN NOTTE 8 Audio Content Pre par Otto id eT o bw FAU FR Ry YF 9 TrOUDleshoB iena 10 VOGA he doa cutee aaa OO RH WN T R HIR NN YF WN 11 Introduction The Messager USB Duo is a message on hold digital repeater with an integrated 2 line on hold circuit When paired with the Duo Wireless Adapter it adds a full featured on hold circuit to virtually any 1 or 2 line telephone Unpacking and Inspection Before you begin installation unpack and verify you have all the correct parts 1 Messager USB Duo amp Duo Wireless Adapter 1 USB flash drive 1 12VDC 500mA power supply 1 RJ11 to RJ11 cord 1 Line Combine Kit Splitter Joiner In line Adapter amp 6 RJ 11 Cable 2 Wall mount screws 4 Rubber feet 1 Antenna If not already attached 1 Instruction manual If you are missing any of these parts STOP and call your dealer Important Notes Some USB drives have an indicator LED This LED may blink slow fast or may stay solid during playback Any description in the manual about the LED is referring to the BLUE STATUS LED on the player If unit is equipped wit2. l l p GA Installation Diagram we Messager USB Duo amp Duo Wireless Adapter Operation Step 1 To place a caller on hold press the corresponding line button on the Duo Wireless Adapter and place the phone handset back in its cradle or set the phone down Duo ON HOLD ADAPTER Line 1 O O Line 2 Hold Button Hold Button 1 2 Step 2 The LED above the line button will blink about twice a second to signify the line is on hold If any other Duo Wireless Adapters are used thoughout the office then these will blink as well showing the current line status N Duo Line 1 Line 2 LED ON HOLD aiaa E LED O O 1 2 Step 3 When in the on hold mode the calling party will hear a message on hold audio program that is playing from the USB stick that was inserted into the Messager USB Duo from the previous installation steps The receiving party or anyone else in the office that picks up the phone to use the line will hear a beep every few seconds to signify the call is on hold Step 4 To take the call off hold pick up the phone handset then press the corresponding line button on the Duo Wireless Adapter The LED above the line button will stop blinking on all Duo Wireless Adapters and the caller will be taken off hold Messager USB Duo Audio Content Preparation All messages that are a
3. Duo Wireless On Hold Adapter Layout Summary Top of Unit LED INDICATOR ON HOLD ADAPTER LED INDICATORS The STATUS LED indicators will BLINK BLUE when line is on hold LINE 1 amp LINE 2 BUTTONS When pressed the corresponding line is placed on or off hold 6VDC From rear of unit Connect the attached power pack to a wall outlet Channel Setting Factory Set to A Both the Messager USB Duo and Duo Wireless Adapter are preset at the factory to CHANNEL A In the remote occurence that you are getting interference or false triggering then switch to an alternate channel All devices MUST BE on the same channel O O x CHANNEL BL c4 E pl OFF ON O O Bottom of Messager USB Duo Inside of Duo Wireless Adapter Messager USB Duo Installation The Messager USB Duo should be installed using the following steps Step 1 Wall or shelf mount the Messager USB Duo near the incoming phone lines Screws and rubber feet are supplied in the accessory kit Step 2 Attach the antenna by screwing it onto the ANT jack If not already attached Step 3 Connect the incoming phone lines to the TELCO IN jack hwT 9 A GY T If this is a two line installation AND both lines are on seperate wires then see the diagram below If both lines are already on one wire then skip this section The accessory kit includes a splitter in line adapter and cable
4. to allow the lines to be combined onto one wire This step will place Line 1 on the center two pins and Line 2 on the two outside pins of the plug being inserted into the TELCO IN jack Splitter 6 RJ 11 Cable i LIND lt 12 lt EL L1 sE Female to female eo Incoming Telco Lines in line adapter E iaia aa aaa E E E SS E eee a SS Step 4 Connect the wire going to the phones throughout the building to the PHONE OUT jack Step 5 Attach the included power pack to a wall outlet then attach the other end to 12VDC jack Step 6 Plug the USB stick that was included with the unit into the USB jack on the front of the unit Step 7 Adjust the volume level with pot labeled VOLUME on the rear of the unit Call into the phone system and be placed on hold to fine tune volume Volume up is clockwise volume down is counter clockwise Duo Wireless Adapter Installation The Duo Wireless Adapter should be installed using the following steps Step 1 Place a Duo Wireless Adapter next to each phone Step 2 Plug the attached power pack to a wall outlet TELCO PHONE 12VDC VOLUME IN our 500mA ANT oec m gt
5. h Sonocrypt Level 3 encryption then it will only play encrypted MP3 files Talk to your dealer or service provider for more information Messager USB Duo Layout Summary Front of Unit Messager USB Dy 6 O STATUS SPEAKER The SPEAKER switch can be turned ON and OFF to monitor audio playback The switch has no effect on the audio output connections on the rear of the unit Switch should normally be kept OFF NOTE The monitor speaker volume is fixed and is independent of the Volume control on back of the unit USB JACK The USB drive is inserted here to play or load audio If insertion of drive is difficult turn the drive over and try reinserting Drive should slide into jack smoothly and be left in the unit STATUS The STATUS indicator isa BLUE LED that during normal operation will be SOLID during playback If there is a problem with the drive it is not inserted or is empty the LED will BLINK Rear of Unit VOLUME ANT O ANT Connect the supplied antenna to this connection VOLUME This pot is used to control the output level of the stored messages when a customer is placed on hold Volume up is clockwise volume down is counter clockwise TELCO IN Connection for incoming phone lines Middle two pins are Line 1 Outside pins are Line 2 PHONE OUT Connection to telephones Middle two pins are Line 1 Outside pins are Line 2 12VDC This is where the supplied 12VDC 500mA power pack is connected
6. ile not compatible with unit encrypted file Popping audio File was encoded using too high of a bit rate File incompatible with unit File audio starting too close to beginning of file Distorted audio Check to make sure volume is not too high Check MP3 file quality File was encoded using too high of a bit rate File was encoded using too low of a bit rate File incompatible with unit Troubleshooting Duo Wireless Adapter Possible Reason Line LED OFF Power pack not plugged in or on a switched outlet Line not currently on hold If hold was activated the Duo Wireless Adapter out of range Line LED BLINKING Line is on hold Can not put caller on or off hold Duo Wireless Adapter out of range Channels do not match Default is Channel A Power pack not plugged in or on a switched outlet Antenna Range Note The wireless transmitter and receiver combination have a range of 100 to 150ft line of sight As with any wire less device building construction and location of devices will effect range 10 Limited Warranty TERMS Nel Tech Labs warrants to the original purchaser Buyer that the Product sold is free from defects in material and workmanship at the time of purchase The warranty period begins at the time of Product s original purchase by the first end user The warranty applies for five 5 year from the original date of purchase or as long as the product is owned by the original purchaser whichever comes first Included in
7. mply within the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of the equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct interference at his own expense In order to maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio amp television reception Changes or modifications not expressly approved by Nel Tech Labs could void the users authority to operate the equipment IC ES 003 This Class A digital apparatus complies with Canadian ICES 003 C et appareil num rique de la classe A est conform e a la norme NMB 003 du Canada C 11 Nel Tech Labs Inc 4 Ash Street Extension Derry NH 03038 1 603 425 1096 www nel techlabs com Rev 10 12 Copyright O 1984 2012 by Nel Tech Labs Inc
8. the warranty are parts and labor Buyer must provide written notice to Nel Tech Labs of any defective part or conditions within the warranty period If the defect is not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment Nel Tech Labs or its authorized representative shall either replace or repair the defective Product at Nel Tech Labs s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs are invoiced at the current Nel Tech Labs hourly rate plus the cost of parts shipping and handling In the event that the product serial number is missing or has been tampered with in any way the foregoing warranty is void and without effect and Nel Tech Labs shall have no liability whatsoever on account of defects to such product LIMITATIONS Except as stated above there are no warranties express or implied that extend beyond the specifications for the product Nel Tech Labs expressly disclaims any warranty express or implied that equipment sold hereunder is of merchantable quality or that it can be used or is fit for any particular purpose Buyer purchases and accepts equipment solely on the basis of the warranty here in above expressed Under no circumstances shall Nel Tech Labs be liable by virtue of this warranty or otherwise for any special indirect secondary or consequential damages to any person or propert
9. vailable for the Messager USB Duo to play are stored on an industry standard USB flash drive Messages should be formatted as a mono MP3 file not to exceed 128Kbps a 48KHz Follow these steps to add or remove files from a USB flash drive Step 1 Plug the USB flash drive into an available USB port on a any PC or MAC compatible computer The flash drive should show up as a Removable Disk on the computer mer s Removable Disk M Step 2 Drag n drop the file s to the USB flash drive in the order you want them to be played on the unit If removal of files are reguired then select the files and press the lt delete gt key on the keyboard Step 3 Remove the USB flash drive from the computer Step 4 Plug the USB flash drive into the Messager USB Duo for playback If the USB drive ever needs to be erased completely then it can be formatted using your computer Drives smaller than 2GB can be formatted using FAT and drives 2GB or larger can use FAT32 Note Audio files should be named using alpha numeric labels A Z 0 9 Any other characters or symbols such as amp etc should NOT be used Troubleshooting Messager USB Duo Files are encrypted with Sonocrypt or improperly named MOH message not playing Check USB media for missing improperly named or encrypted file Check volume output level by adjusting the VOLUME pot Check OUTPUT connection from unit to phone Skipping over files F
10. y arising out of the use or inability to use the product REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through a Nel Tech Labs dealer only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to Nel Tech Labs must be securely packaged to prevent damage in transit freight prepaid and insured for replacement value A return authorization number assigned by Nel Tech Labs must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to Nel Tech Labs without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase is refused CONTACT Please contact Nel Tech Labs at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence or a RMA authorization number in the absence of a serial number Nel Tech Labs 4 Ash Street Extension Derry NH 03038 Phone 1 603 425 1096 COPYRIGHT NOTICE Unauthorized or unlicensed use of copyrighted audio content is illegal and Nel Tech Labs Inc takes no responsibility for such action by the user of this equipment FCC Part 15 This equipment has been tested and found to co
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