RHUB User Manual
Contents
1. ssssseseeeeeeeeenn nennen nnne nnns 27 5 5 Rebooting from Remote and Auto Rejoining oocccccconnnconccccnonconcconnnnconcnonancnnonnnnos 27 5 6 Closing Remote Support Session and Locking Computer 28 5 7 Remote Support One To One File Transfer sese 29 Gi SENN ANS REL DO LLL DIL 30 s MEME icianeE e eme EP 30 6 2 INVITING ATIENGGeS wines einai eee eee 31 6 3 JOMINGsa SEMIN Aes cele is eal hea 31 10 11 6 4 Inviting Meeting PanelistS occcccoccnococonnnccnnononcnnononononnnnononnnnonnnnnnnonannncononnnnnnnas 31 Remote Access to THIS COMPUTER coiere doe id IA 32 7 1 Starting a Meeting for Remote Access ooonccccnncccccccnonccnnnncononnnanncnnnnnnonnnnncnnnnnnnnnnnnos 32 7 2 Remotely Accessing my PG seco rie raso dane ec eto rere ea teet 33 Unattended SUD DONE ee RE 34 Scheduling MeetihigS iicet A EE A 39 g1 Scheduling Mi Re EE RUM 39 9 2 Editing a Scheduled Meeting riders oca hdi a aa kob ornare nag Gees 40 9 3 Starting a Schedule Meeting ordrerne aa eraa a 40 9 4 Deleting a Schedule Meeting ccccccccocconnccnnnnccnonononccnnnnnononannnnnnnnnnnononannnnnnnnnnnnnanos 40 MANAGING nd go Midi IE 41 SUDDOFE CONTAC PEE E dee A dea evo e euin aa dox ce eine wav acc Ev ctu AN VPE Uus eh risler je ere diia 42 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Int2. 20 416 Changing DOS cit 20 4 17 Stop Additional Attendees ccccoonnconcccconnconcccononcnnnonnononnnnononnnnnnonnnnnnnnnonannnnnnnnnnns 20 4 18 Remove Attendees as 21 4 19 Change Language for TurboMeeting Ul cccccoconncnnccccconcnnnccnonnnnnnnnnnconnononons 21 4 20 Display Transparent Windows cccccconcnncconcnnconoccnncnnnconconanononnncononnnnnnnnnanennnnnnranonnos 21 4 21 Auto Uninstall TurboMeeting from Attendee Computers ssuuusus 21 4 22 Show Presenter s Desktop When Meeting Starts ccccccecesssseeeeeeeeeeeeeeeeeeeeees 22 4 23 Remote Printing ccoooccncconcnncoconnncnconnononnnnnnnnnnnnnononnnnonnnnnnnnnnnnnnonannnnennnnnnennananenaness 22 4 24 Outlook Integrati0N coooccnnnccnnnccccoconnnccnnnnnnnononnnnnnnononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnanenos 23 4 25 Multiple Monitors for Presenter occccconncccccocnococoncnncononononannnnononcnnnnnannnconannnnonnns 24 4 26 Multiple Monitors for SUPpOFteT occccccconncccnncccccccoonncnnnnnonononannnnnnonononannnnnnnnnnonenanennnns 25 Dl REmote SUPPO Dette tm M d 26 5 1 Starting a Remote Support Meeting sess 26 2 2 Inviting te ANENE S eae etude a feodo a su ia tebe dur eet wh Senet ea kloden 26 5 3 Providing Multi Tier Support oooccccnccccccococonnnccnnnccncnnonnncnonnnonnnnnncnnnnnonononnnnncnnnnnnnnnnnnos 27 5 4 Switching to Training Mode
3. 4 Meeting Password No password needed 5 Edit Conference Call E dit Access Code OR invite by Email T then paste it 2 Join a view only meeting easy and reliable no download Call attendee and say Please go to this UAL http fay turbomeet com rd 16263313 Edit Conference Call Edit Access Code m Email muc then paste t Two ways to invite attendees 11 3 Joining a Meeting When you receive an invite from the host open your browser and 1 2 3 Go to the meeting server s address Click the Join Meeting icon Fill in the Meeting I D Meeting Password and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Name the name shown in the meeting doin Meeting Joining a meeting If the meeting is a seminar which does not require any download you now join the meeting If the meeting is not a seminar and you have a Java Virtual Machine JVM installed in your system a message will prompt for you to install TurboMeeting Click Accept Otherwise you have to download the TurboMeeting client and run it If you have already installed the TurboMeeting client follow these steps to join a meeting 1 2 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop i Lat T ar Click the Join a Meeting button Pa Jon a meeting Option to join a meeting 12 3 Enter the Meeting Server Address Meeti
4. Reboot Are you sure you want to reboot the remote computer Confirmation for rebooting a remote computer Note that even if you exit the TurboMeeting application from your computer at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and different times You can use the Zoom option Fit to screen to fit the screen of the remote computer to the size of your screen In addition the Zoom option can show the remote computer s screen as a certain percentage of its original size 33 8 Unattended Support Unattended Support is a support session that occurs when the person being supported the supportee is not present when their computer is receiving support To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Si Turbo Meeting f x File Tools Help Home Active Profile Sign Cut Meeting Type f Interactive Meeting f Seminar f Remote Support eoo Remote Access to This Computer Subject E Lacey laptop Password Continue Powered By R HL B Supporter starts a Remote Support meeting 34 On the supportee s system the supportee installs TurboMeeting and joins this Remote Support meeting with the generated Meeting ID DAT TurboMeeting _ x File Tools Help Home Meeting Server Address wv turbo
5. Recording During a meeting you can record the actions on the presenter s screen It also records the voice captured by the microphone on the presenter s computer To record meeting conversation you need to turn on your speaker phone and move it close to the microphone on the presenter s computer in order to capture conversations Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable Just run the file and it will replay the entire recording session 4 9 Using WebCam During a meeting each presenter can start their own web camera or WebCam The presenter s WebCam video will be visible to all attendees If the presenter is changed the new presenter can start their own WebCam although only the current presenter s WebCam is visible to attendees 0 Start Webcam WebCam option If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab Are vou having problems with your graphics hardware These settings can help you troubleshoot displau related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by
6. pour graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration Disable all but basic accelerations Use this setting to correct mare severe problems v Enable write combining Windows graphics card Hardware acceleration setting 18 4 10 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboMeeting is used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer amp nnotation Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting Emphasis using Annotation feature You can change the size of the annotation pen Click the Tools menu item then Annotation Pen Size and select a new size 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a p
7. Click Profile S TurboMeeting a x File Tools Help Home Active Profile Sign Cut First Mame Last Name E mail Password Retype Phone Time Zone Jahn Doe doeravaho0 com 913 623 7970 GMT 08 00 Pacific Time m7 Powered By R HL B Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your contact number Choose the relevant time zone Click Submit 4 11 Support Contact If you purchased the TurboMeeting Appliance from a RHUB value added reseller please contact them for support If your reseller is not able to provide you adequate support your reseller will contact us or you can contact us directly RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 642 5221 Fax 408 516 9612 support rhubcom com http www rhubcom com 42
8. at http www turbameet com join id 16021398 amp pwd Meeting ID 1602 1398 Meeting Password No password needed Subject Staff Meeting Conference Call Number 12 338 7502 Access Code 16021398 Time Zone GMT 08 00 Pacific Time US amp Canada Date Tuesday December 06 2009 Time 5 00 00 PM Choose TurboMeeting Printer to send output to attendee s printer 25 4 25 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor TurboMeeting x File Tools Help i Showing my scree an 2 O e Chat Send Files Record 1 Meeting Server Address www turbomeet com 2 Meeting ID 1535 8976 Invite Attendees Powered By R HUB Multiple Monitor selection in TurboMeeting 24 Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed Zia io ET n i 1 I i E LI MAATTI Multiple Monitor view if entire Desktop shown 4 26 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 2 5 Remot
9. HUB Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password computer Name Stacey laptop Meeting Password HEEE Supporter enters supportee s computer name and a meeting password 37 The supportee should accept that the supporter can provide unattended support E uL Do you allow this computer to be accessed by the supporter all time bi Ca a Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able access this meeting from their Active meeting list _ x File Tools Help Home Active Profile Sign Qut Search Refresh Active meetings Subject Computer 1028 8825 Stacey laptop Powered By R HUB Supporter will always see this Remote Access meeting in their Active list 38 9 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click Schedule a meeting 2 TurboMeeting 2 E File Tools Help Home Active Profile Sign Qut Meeting Type Interactive Meeting Seminar a Remote Support a Remote Access to This Computer Subject Discuss t
10. Meeting shortcut from the desktop a Te A d Y WET LCR Pe CIETE TurboMeeting shortcut 2 Enter the login credentials and Sign In 3 In the meeting control pane the options and List of scheduled meetings are displayed o Host an unscheduled meeting o Joina meeting o Schedule a meeting TurboMeeting x File Tools Help Home Active Profile Sign Cut Hast an unscheduled meeting e FA Joi i ZU Join a meeting Py Schedule a meeting List of scheduled meetings Available meeting rooms 2 Available participante 10 Meeting control pane Click Host an unscheduled meeting to host an impromptu meeting Select the Interactive Meeting type Optionally enter a Password f you enter a password the invitees also need to enter the same password For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses Click Continue 1 TurboMeeting Sa File Tools Help Home Active Profile Sign Cut Meeting Type Interactive Meeting amp 3 Seminar amp 0 Remote Support amp Remote Access to This Computer amp Subject Password Security 1 Only attendees from my network amp Continue Powered By R HL B Meeting selection This screen displays the Attendees the Meeting Server Address and the M
11. RH U i5 TurboMeeting User Manual For PC Users RHUB Communications Inc 4340 Stevens Creek Blvd ouite 282 San Jose CA 95129 support rhubcom com http Awww rhubcom com Contents mile te 4 COnganiz alioi usd tees canes O cu aded pud emite ic d eap ind esu M mte On USt Re 4 TENIAN OVE 4 OMS ANN S oe ae dase eios tontos A Scope Meer te ei ra 5 T SEUNG up TurboMeellng iiri mend et Eom dee quet Eoo tuus Ih eec ori ie eu ev eser deae 6 2 Hosting an Interactive Meeting esee EU eee rere enirn eene nnne nennen nnn 8 Sz InIhieg Mu met 12 4 Common Features oem etii beret sare A A a 14 4 1 Pausing and Starting Application Sharing ooooonccnnncccncnnnnnccnnnncnnnnnnancnonnnnonnnanenonos 14 42 Ghangimg Application Shar tii caia e Oo bd Pugia a ee prs een Eo co En aars E 14 4 3 Show Specific Monitor in Multiple Monitor Setup cccccccocnccnnncccccccoonncnnnnnonononanonos 14 44 A etn a ut el e aa aa 15 4 5 GiianiGing Controller x LES 15 4 6 E UN E NULL TEE ERRANT 15 41 SendigTlless bi A di I DPA ee 16 AO MECO PNE 18 49 USO A o e e do tos bl 18 4 10 Using WhiteDOSL G dui eR beati eere Pope ebbe lectus onec bestias 19 4011 Using AMOO Nat titi cd 19 ATZ ein c 19 4 13 Hide the Attendee stan 20 4 14 Disable Recording FUNCIION ccccccconncnnccccnnncnncccnnnncnnnnononnconnonanononononnnncnnononannnnnennnnns 20 ANS TRODOMMNG scan
12. attendee to be the presenter as a meeting panelist All attendees including the host will be able to see the new presenter s screen 31 7 Remote Access to This Computer Using this meeting type you can allow your computer to be remotely controlled For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client should be installed in both the computers AN gt Remote Control e Y z NS MA CM UN E a didi Host remote computer at Location A Attendee at Location B You have to host a remote access meeting in the computer at location A before another computer at location B could access this particular remote computer Some of the features of this meeting type are 7 1 Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection Starting a Meeting for Remote Access Follow the following steps for the computer at Location A l 2 3 Launch TurboMeeting by clicking the TurboMeeting s
13. can be either the Host or an Attendee e The Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in TurboMeeting system The Host or an attendee can either be e he presenter showing their computer to all participants e Acontroller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter e he presenter can assign any participant or all participants to be a controller 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client You can do a manual or automatic download of TurboMeeting Manual download 1 Ina web browser go to your meeting server web address A A A Join Join Meeting Host Meeting Host You need a user account in order to Host a Meeting Reqister here t Quick User Guide Download TurbaMeeting if your browser falls to auto launch a meeting Manage User Accounts This demo unit doesn t show the complete configurations due to the public use Password Assistance Home Page 2 Click the Download TurboMeeting link 3 Download TurboMeeting and run it Automatic download 1 In a web browser go to your
14. ch files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer Fie Mare Size Last Modehed File Hame Sze LasiModfied avra amn 31661728 09 18 08 10 10 Pl spybatsd182 1549960 09 16 09 10 07 File Transfer SS EN m 1 pcs File Transfer window during Remote Support session 29 6 Seminars The Seminar meeting type allows you as the host to conduct easy and reliable seminars Attendees can join the seminar without downloading the TurboMeeting client and view the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the seminar interactively Meeting panelists can show their computer screens to all the meeting participants which is different from view only attendees 6 1 Starting a Seminar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click Host a Meeting Enter your Meeting Server Address Email Address and Password and click Sign In a Due NINA JES In the meeting control pane the List of scheduled meetings and the options displayed are o Host an unscheduled meeting o joina meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting 5 n the next step choose the Seminar meeting type 6 Optionally enter a Password f you ent
15. dow e Type in the text and click Send To save the chat transcript click Save Browse to the location and save the file The chat is saved as a text file or a rich text file 4 7 Sending Files During a meeting there may be a need to send some files between meeting participants Instead of opening a mailing client and sending files a participant can send files using TurboMeeting To send files e Click Send Files to open the File Transfer dialog box d Send Files Send Files button e Click Add Files Folders 16 WE ile Transfer Add File Folders i Files Folders to send ep heading txt Total File Size 11 KB Total number of Files 1 To ALL File Transfer dialog Select a particular folder from the drop down list All the folders and files in that directory are displayed Folder selection dialag Select C de Appilata He Music E Contacts n Office Genuine Advantage Desktop FE Pictures E Documents Je Saved il Downloads Saved lames E Favorites Vil Searches e FitHesseRoot Videos il Links j Rtuser dat LOG 1 3 Folder Selection dialog Select the files folders or both and click OK They are added to the list of files folders to be sent In the File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants Click Send Files 17 4 8
16. e Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 5 1 Starting a Remote Support Meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o oin a meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu support meeting 4 n the next step choose the Remote Support meeting type 5 Enter the Password which is optional If you enter a password the invitees also need to enter in the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another instance could be a situation where more than one person is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue n such a case your team leader can initiate a Rem
17. e monitor setup The Show My drop down list shows each monitor as a separate viewable choice Show Mu Dasltan hd 4 Desktop A Monitor 1 D L Monitor 2 Yahoo Mozilla Firefox Option to show single monitor in multiple monitor setup 14 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter a Change Fresenter Option to change presenter 4 5 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Change Controller You can assign control directly to a specified participant or to all Change Controller Change Controller option Click Change Controller then Reclaim Controller to reclaim control from the specified controller s 4 6 Chatting While convening a meeting you can also chat with attendees To chat with the attendees e Click Chat o Chat Chat button e Inthe Chat window you have the option of choosing the attendees with whom you want to chat Click the drop down arrow and select the attendees 15 Chat win
18. eeting ID S TurboMeeting XJ File Tools Help amp Showing my screen in 2 3 Record Show My Desktop hd Attendees John Doe Host Me TE Ene O whiteboard Fresenter Controller amp Annotation Invite Attendee 1 Meeting Server Address www turbomeet com 2 Meeting Ib 1626 3313 Invite Attendees Powered By R HL B Meeting screen You can now invite attendees to join the meeting To invite attendees 8 Click Invite Attendees There are two ways the attendees can join the meeting o Join interactively Using this option an attendee can present and contro remotely via the Internet the presenter s computer using the keyboard and the mouse The steps that the attendee has to follow to attend the meeting are listed later Click Email to mail the steps to the invitees or click Copy and paste the details to the attendees via online messaging tools 10 O Join a view only meeting Using this option the invitees can attend the meeting without downloading TurboMeeting client Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees E Two ways for attendees to join your meeting 1 Join interactively Attendee may present and remote control Call attendee and say 1 Go ta the Meeting Server http Zwww turbomeet com 2 Click the Join Meeting button 3 Enter the Meeting ID 1626 3313
19. er a password the invitees also need to enter the same password 7 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 30 6 2 Inviting Attendees To invite attendees 8 Click Invite Attendees 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees Call attendee and say Please go to this UAL http www turbomeet com id 33522241 Edit Conference Call 218 339 2406 Edit Access Code 33522241 OR invite by EU then paste it Email Invite attendees for a seminar 6 3 Joining a Seminar The meeting invite you receive from the host will contain the URL along with the seminar ID Go to the specified URL to join the seminar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the seminar 6 4 Inviting Meeting Panelists In the seminar mode the host sends the URL details of the meeting to the attendee via email The attendee who joins the seminar by clicking the above URL can also become an interactive attendee by clicking the Switch to I nteractive Meeting button Switch To Interactive Meeting Switching to interactive meeting If TurboMeeting is not previously installed it will be downloaded automatically The host must assign an interactive
20. ernet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration 2 Remote Support This function simplifies the connection to another computer to control and support it and provides a remote reboot capability for unattended support 3 Seminars This function ensures seminars that are easy fast and reliable to join You can join without any downloads 4 Remote Access to Computers This function provides access anywhere anytime to remote computers such as your office or home computers even if your computer has power cycled and even if Internet has disconnected and has reconnected later Depending on the product model you buy some of the meeting types may not be available to you Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Seminars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managing Profile Section 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant
21. he new project Password Optional Dates Time Recurring Meeting Date Monday November 23 2009 Stat 10 00 AM End 11 30 708 Security E Only attendees from my network E C To be published a Submit Powered By R HUB Scheduling meetings 3 Select the Meeting Type 39 4 Mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types but Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 9 3 Starting a Schedule Meeting To start a scheduled meeting click the Start link for the respective meeting 9 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete link of the respective meeting After a confirmation dialog a message box says that the schedule meeting has been deleted CH TurbolMeeting The scheduled meeting Is deleted Alert after the meeting is deleted 40 10 Managing Profile Follow these steps to manage your profile 1 2 gt ee Se FR Log into TurboMeeting
22. hortcut from the desktop Enter the login credentials and Sign In In the meeting control pane the List of scheduled meetings and the options displayed are e Host an unscheduled meeting e Join a meeting e Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password The Password is mandatory Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 32 7 2 Remotely Accessing my PC After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to remotely control the computer at Location A e Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting Server Address Meeting I D Meeting Password and Your Name n this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer E Ctrl Alt Del Reboot A Zoom Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation
23. meet com Meeting ID 028 0029 Meeting Password Y aur Name Stacey Join Meeting Powered By R HLIB Supportee joins the Remote Support meeting The supportee should accept the default answer Control and view your computer Join Meeting Do vau allow the support host ta f Control and view your computer View your computer only t Do nothing Continue Supportee allows supporter to Control and view your computer 35 If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer m TurboMeeting x File Tools Help 2 Runas Admin Record Please input the login name and password of the administrator Powered By R HUB For Windows non Admin users specify an admin name and password 36 On the supporter s computer choose Tools Change to unattended support session File MES Help Y Attendees can view attendee list amp v Attendees can Record Annotation Pen Size Report Change Color d stop additional attendees Options Change to unattended support session B 3 Start Webcam a a wire Change Change Prezenter Controller e Annotation Invite Attendee 1 Meeting Server Address www turbomeet com 2 Meeting ID 1028 8825 Invite Attendees Powered By R
24. meeting server web address 2 Click the Host Meeting icon 3 If a Java Virtual Machine J VM is installed in your system a message will prompt for your permission to install TurboMeeting Click Accept Click Yes or Always if prompted Meeting Manager downloaded percent 2356 EM O If TurboMeeting does not start within one minute manually download TurboMeeting Automatic download After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting s T e i e ay TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Meeting Server Address e Email Address e Password Hi TurbaMeeting Sa File Tools Help Home Sign in En host a meeting Meeting Server Address Email amp ddress Password Remember Me Forget Password Powered By R HL B Signing in to host a meeting 2 Hosting an Interactive Meeting Using TurboMeeting 4 in 1 products you can host four types of meeting You can choose the type of meeting you want to host This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either PC or Mac can interact in the meeting and can be the Presenter or a Controller 1 Launch TurboMeeting by clicking the Turbo
25. ng I D Meeting Password if required and Your Name EH TurboMeeting _ _ File Tools Help Home Meeting Server Address win turbbomeet com Meeting ID 6566 6796 Meeting Password our Mame John Doe Join Meeting Powered By R HLB Details required while joining a meeting 4 Click Join Meeting 13 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Pausing and Starting Application Sharing When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown Icon indicating active application sharing To pause showing your screen click the Pause am button The red icon indicates that the meeting is being paused 0 Paused Icon indicating that application sharing is paused To start showing your screen click the Start wd button The icon will now become green 4 2 Changing Application Sharing By default your desktop is shown to the other attendees The Show My drop down list displays all the applications open in your system To show another application click the Show My drop down and choose a running application from the list Show My Desktop Option to change application sharing 4 3 Show Specific Monitor in Multiple Monitor Setup The presenter can optionally choose to show a specific monitor in a multipl
26. ote Support Meeting and invite you to support the system facing problems By clicking Invite Attendees the meeting details can be emailed The option to Join a view only meeting is not available for Remote Support 26 5 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and follow the steps below 1 Follow the path Start menu gt Programs gt TurboMeeting gt Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o Join a meeting o Schedule a meeting Click Join a meeting to host an impromptu support meeting 4 There are two different ways in which you can join the meeting supporter or Supportee Select a role to join this remote support session want my computer to be supported Options to join Remote Support Meeting Here you choose the option I want to work with the Meeting Host to support other 5 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available a
27. resentation while still providing buttons for the most common features of TurboMeeting 19 n cay o Es ar x Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the Tools menu item and then uncheck Attendees can view attendee list 4 14 Disable Recording Function As the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the Tools menu item and then uncheck Attendees can record 4 15 Reporting The reporting feature is covered in the Administrator Manual 4 16 Changing Colors There are three color options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest e High Quality e True Color slowest To change the color choose the menu item Tools then Change Color and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the Tools menu item then Options and check Stop additional attendees 20 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee A
28. t the system throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 2 Reboot NETTEN EL MEE TurboMeeting gt x File Tools Help d To ALL Powered By R HUB The view window of the remote support host You can ask the attendee to input his computer password so that after reboot the remote computer can auto login This is important for unattended support Follow the steps below e Click the Auto Login on the meeting panel e Input the password of the computer 5 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 28 5 7 Remote Support One To One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the Send Files button in TurboMeeting The host then chooses whi
29. ting Remote printing is the ability to print directly from the host computer to a printer on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To print to an attendee s printer open the file to print and select Print Choose the TurboMeeting Printer and click OK Print Printer Mame TurboMeeting Printer I Properties Status 3 TYDE Turbomeeting Printer Driver FR where Print to File Comment Print style Copies Sky Page Setup Number of pages All Define Styles Number of copies 1 Memo Style Collate copies Print range gu a All rows Only selected rows Cancel Preview Choose TurboMeeting Printer to send output to attendee s printer 22 4 24 Outlook Integration Outlook messages with calendar events are automatically generated when a TurboMeeting user schedules a meeting An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting A Join my Turbobdeeting session Staff Meeting Message lo ED a File Edit View Insert Format Tools Table Window Help FF Sidse rel 100 s EA Send Accounts 418 14 1 4 H Options BA To li cc Lil Bec Subject Join my TurboMeeting session Staff Meeting Attach al TMScheduledMeeting ics 732 B Attachment Options Please join my TurboMeeting session
30. ttendees La Jahn Doe Host Me Esene Cervenka Remove this attendee Me 4 19 Change Language for TurboMeeting UI Each TurboMeeting user can change the language of their TurboMeeting user interface Click the Tools menu item then Options and select a language from the drop down list Options Select Language Default Language Show all windows on my desktop Remove Turbaldeeting from attendee computers at the end of sessions Shaw my desktop when a meeting starts Options dialog 4 20 Display Transparent Windows As the meeting presenter you can display all transparent windows on your screen Attendees cannot see the host s TurboMeeting and its associated windows by default since we treat them as transparent Click the Tools menu item then Options and check Show all windows on my desktop 4 21 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the Tools menu item then Options and check Remove TurboMeeting from attendee computers at the end of sessions 21 4 22 Show Presenter s Desktop When Meeting Starts As the meeting presenter you can display all transparent windows on your screen when a meeting starts Click the Tools menu item then Options and check Show my desktop when a meeting starts 4 23 Remote Prin
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