User Manual - Leakage Detection DSG1
Contents
1. This equipment gen erates uses and can radiate radio frequency energy and if it is not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications Operation of this equipment in a resi dential area is likely to cause harmful interference in which case the user will be required to correct the interference at his owns expense NOTE Any modifications made to this device that are not approved by Effigis Geo Solutions Inc may void the authority granted to the user by the FCC to operate this equipment 1 4 Technical Support Effigis Technical Support Service is available from Monday through Friday from 9 00 AM to 5 00 PM Eastern Time Toll free from U S and Canada 1 888 495 6577 International 1 514 495 0018 Fax questions anytime to 1 514 495 4191 cpat effigis com 1 5 Calibration Your DSG1 unit has been calibrated and tested in the factory and does not need further calibration before use However if the unit suffers damage and needs repair it is recommended that the unit be returned to an authorized Effigis service center where it will be properly recalibrated If your company requires regular calibration of all equipment or requires a calibration certifi cate for the DSG1 a calibration service is available through Fffigis For more information on calibration services please contact your Effigis representative 1 6 Effigis Website Effigis w2. 000 SetModulationDepth E SetTagFrequency 20 t Hz DSG1 permanent local settings Name PRN Modulation Depth Tag Frequency 129 000 000 z 1 o Export Import When a DSG1 is selected the currently applied settings are summarized in the Monitoring panel All Lab volatile settings functions become available for modification if necessary You can edit the attenuation frequency and level of both bands within the allowed limits However since these settings are volatile any changes will be lost after a reboot of the DSG1 and the default settings will be applied until you edit them again A Refresh button is available between the two outputs in the Monitoring panel to perform a new current settings query An Export button is available in the DSG1 Permanent local settings when pressed the default settings CPU and FPGA firmware version FTP URL and user name startup fre quency mode and level for each band Transmission activation and startup PRN are fetched from the DSG1 and displayed in the DSG1 Permanent local settings panel 14 CPAT FLEX DSG1 Lab volatile settings SetAttenuation Mid 0 0 SetLevel Mid 25 SetFrequency Mid _ 126 000 000 SetModulationDepth DSG1 permanent local settings Name DSG1 10006 CPU Firmware 1 0 Transmission No Yes FTP site ftp viasat geo com PRN 0 3 Mid Frequency 126 000 000 Modulation Depth 3 Mid Mode 0 Tag Frequency 100 Hz Mid Leve
3. Ethernet cable to a device offering DHCP service This service can be offered by the router to which your computer is connected or available directly through a standalone laptop computer with a DHCP server installed on it The DSG1 exchange files with the CPAT FTP server every 5 minutes It looks for parameters file less than 1 Kb 12 CPAT FLEX DSG1 effigis com 4 3 3 Using the DSG1 settings applications Monitoring Lab volatile settings At startup the DSG1 settings application displays a DSGT button When you click it the application starts looking for all DSG1 units connected on the network If several DSG1 units are found the first DSG1 found is selected by default To select a dif ferent DSG1 choose another DSG1 from the dropdown menu next to the DSG7 button If no DSG1 units are found the system displays a special message No DSG1 found on the network Make sure that e the DSG1 is connected to the network or laptop e a DHCP server is available e the IP address family of the DSG1 displayed on the LCD screen is reachable by the computer e no firewall is blocking UDP port 9051 used by the DSG1 on first connection Operation Manual 13 CCE2 AT ri ex CONTINUOUS MONITORING SYSTEM Lab volatile settings SetAttenuation Mid 0 0 t Setattenuation LTE 0 0 SetLevel Mid 20 SetLevel LTE 30 SetFrequency Mid 127000000 5 SetFrequency LTE _ 614 000
4. all users read this manual Use of this product other than for its intended application may com promise the unit s safety features 1 2 Explanation of Symbols Used The following symbols are used in this Manual Symbol Explanation Caution Indicates that operations or procedures if carried out without caution may cause personal injury or damage to the unit LA Note Indicates additional information about the product 1 3 Certifications This section describes the certifications the DSG1 complies with 1 3 1 Test Specifications FCC 47 CFR Part 15 Subpart B Verification ICES 003 NMB 003 Issue 4 February 2004 Electrical equipment for measurement control and laboratory use EMC requirements Part 1 Generic requirements 1 3 2 Compliance n This Class A digital apparatus complies with Canadian ICES 003 NMB 003 This Class A digital apparatus also complies with European EN61326 1 2006 n This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Operation Manual 5 CCE2 AT Fi ex CONTINUOUS MONITORING SYSTEM NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment
5. be returned at Effigis s expense to Cus tomer Canada USA or Effigis representative all other countries B 2 Limited Product Warranty B 2 1 Hardware Fffigis warrants to the original end user Customer that the new Fffigis branded products will be free from defects in workmanship and materials under normal use for one 1 year from the date of original shipment Effigis warrants repaired products for ninety 90 days from date of shipment Any Product repaired or replaced under warranty is only warranted for the period of time remaining in the original warranty for the Product Any third party products including software included with Effigis products are not covered by this Effigis warranty and Effigis makes no representations or warranties on behalf of such third parties Any warranty on such products is from the supplier or licensor of the product B 2 2 Software Effigis warrants to the Customer that new Effigis branded software and firmware will perform in substantial conformance to program specifications for a period of ninety 90 days from the date of original shipment Effigis warrants the media containing software against failure during the warranty period Effigis makes no warranty or representation that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected B23Exdusions 500222222 eR This warranty excludes e Damage to th
6. of the unit PWR power e When steadily lit RED the system is booting takes about 1 minute to boot e When steadily lit GREEN the system is powered up and booted DIAG diagnostic e When OFF the system is working normally e When flashing RED an error has occurred The LCD screen provides information about the unit It scrolls through the settings to display the following information e Output frequencies for Mid and LTE bands e Output levels for Mid and LTE bands e P address When there is a problem several messages can be displayed e NO IP ADDRESS No IP address is assigned to the unit Verify that the network cable is plug into the Ethernet jack e FTP ERROR The DSG1 unit cannot transmit data to the Effigis FTP server Make sure that the unit has access to the Internet Note that the unit can acquire a valid IP address but if there is no routing to the Internet this message will be displayed 5 3 Communication The DSG1 exchange files with the CPAT FTP server every 5 minutes It looks for parameters file less than 1 Kb 16 CPAT FLEX DSG1 effigis com 5 4 Shutdown There are two ways to power off the unit Normal and Force Shutdown The preferred mode is Normal shutdown to avoid undesired flash memory corruption The Force Shutdown function should be used ONLY if the device is not responding 5 4 1 Normal Shutdown In normal running mode press the front panel ON OFF push button for 1 second t
7. CPAT FLEX Operation Manual DSG1 IM m 2 V1 CONTINUOUS MONITORING SYSTEM v 1 4 2015 05 27 2015 Effigis All rights reserved 006 000038 105 CCE2 AT Fix CONTINUOUS MONITORING SYSTEM This document provides information proprietary to Effigis and cannot be used or disclosed without Effigis written authorization Fffigis reserves the right to make changes without notice Changes affecting the operation of any component in this manual will be reflected in a subsequent revision Effigis assumes no responsibility for any omissions or errors that may appear in this document or for any dam ages that may result from the use of information contained herein DSG1 User Manual First edition v1 1 June 2014 Second edition v1 2 October 2014 Third edition v1 3 November 2014 Fourth edition v1 4 May 2015 Part No 100 00002 001 Published by Effigis 4101 Molson Street Suite 400 Montreal QC Canada H1Y 3L1 Telephone 1 514 495 0018 Toll free North America 1 888 495 6577 Fax 1 514 495 4191 Copyright 2015 Effigis All rights reserved 2 CPAT FLEX DSG1 effigis com Contents 1 General Information 5 T 1 Aboubtnis MANU Alia 2e ii inst indus ENS 5 1 2 Explanation of Symbols Used 5 1 9 CerliflGallOr18 o hie Rh E ans Antenne Haga ea hee 5 1 3 1 Test Specifications 5 TS A COMPAN 425 Seek p
8. JJ JoAJ9S 1 VdO 0 uonoeuuo 1euJeju h uieJ6eiq 2neueuos L9SA X13 iNvcio 23 Operation Manual effigis GEO SOLUTIONS effigis com 1 888 495 6577
9. Rem hes 17 5 4 2 Force SNUIGOWN s ce recEEEPEERRDREPERERUECERRECERS 17 Operation Manual 3 CCE2 AT Fix CONTINUOUS MONITORING SYSTEM 6 System Maintenance 18 6 1 Cleaning th Equipment erepta 18 6 2 Preventive Male rario6 er tete Rn 18 7 Updates and Recovery 18 LA Automatic WO DATS x s cuc rca iK n e te ira 18 7 2 Manual System Recovery 18 8 Remote Troubleshooting 18 Appendix A Specifications 19 D Boc T 19 B2 PINSICAR resumen ter src etum da EU PEERS 19 Appendix B Our Services 20 SMIESYEISMPEESESEREREEES EIER SEE 20 B 1 1 Equipment Return Instructions 20 B 2 Limited Product Warranty 21 B 2L Hardwate s schemes ou ee hehe ence era ei ee 21 B 2 2 SONWANE o osten en thence Ren Se heb eden e s 21 B 2 9 EXCIUSIOTIS s erst t RR Tx EFFRETPUMEUEPEEEVLRER S 21 B 2 4 Refurbished Parts and Prior Testing 22 B 2 5 Exclusive Remedies verre eer 22 B 2 6 DISCIAIITI E 2 itr odore de Pp ba SIC dent 22 4 CPAT FLEX DSG1 effigis com 1 General Information 1 1 About this Manual This manual describes the components installation and operation of the CPAT FLEX DSG1 unit You will find important safety information in this manual We strongly recommend that
10. U S and Canada can dial 1 888 495 6577 toll free number e International callers can dial 1 514 495 0018 Make sure no items are missing Your package should contain all the standard items as well as any accessories you may have ordered If you ordered the DSG1 Head end Based Digital Signal Generator kit the following items are included e DSG1 rack mount unit e 2rack mount right angle brackets e AC DC adapter e Operation manual this manual Operation Manual 7 CCE2 AT Fi ex CONTINUOUS MONITORING SYSTEM Figure 1 DSG1 rack mount brackets and AC DC adapter If any of the standard accessories are lost or damaged you can order a replacement for the DSG1 Please quote the following part numbers when placing an order Part No Accessory Description 1 150 00030 001 DSG1 AC DC adapter 2 100 00002 001 DSG1 Operation Manual this guide To place an order please call Effigis at 1 888 495 6577 or 1 514 495 0018 CPAT FLEX Operation Manual DSG1 8 CPAT FLEX DSG1 effigis com 3 Installation This section describes how to install the DSG1 You may also refer to the installation diagram at the end of this manual 3 1 Mounting the DSG1 in an Equipment Rack CAUTION A Leave space for front back and lateral ventilation 3 2 Connecting RF Outputs The RF outputs should be connected directly into the cable network s RF forward combiners CAUTION In order to avoid unwanted interferen
11. Warranty or ii issue a credit to Customer for the amounts paid for the Product in exchange for return of the nonconforming Product in which case Customer s licenses to any Firmware shall be automatically revoked Customer hereby transfers to Effigis title and ownership of any parts that Effigis replaces B 2 6 Disclaimer THE REMEDIES EXPRESSLY PROVIDED IN THIS SECTION WILL BE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES AND SHALL BE IN LIEU OF ANY OTHER RIGHTS OR REMEDIES CUS TOMER MAY HAVE AGAINST EFFIGIS WITH RESPECT TO ANY NON CONFORMANCE OF PRODUCTS EXCEPT AS SPECIFIED IN THIS LIMITED PRODUCT WARRANTY EFFIGIS MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES WITH REGARD TO ANY PRODUCT EF FIGIS DISCLAIMS ALL IMPLIED WARRANTIES CONDITIONS AND REPRESENTATIONS IN CLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH IMPLIED WARRANTY MAY BE BASED INCLUDING WITHOUT LIMITATION CONTRACT COURSE OF DEALING USAGE OR TRADE PRACTICE 22 CPAT FLEX DSG1 effigis com e qeo eixeoo 69 94 eiqeo exeoo 65 9 Si61J3 Ajddns eod x1omeu Buriurquioo UIJ amp aJ SUMOD 0 98UU09 ysomyou Buriurquioo WE91 SUMOP 0 98UU09 Joeu WYO SZ JojeuiuuJe WYO SZ OWA 021 inaano anvaan Ye inaino anva 317 eJ SLYOd LNdNO 3H 1984 1 eseg 001 01 1euJeui3 jueljo YOUMS JOUIOUIA EE SITE 1u0
12. ce with the QAMs in the cable network first set up the frequencies and output levels as described in section 4 before connecting the RF outputs NOTE t Do not leave any RF outputs unterminated If one of the outputs is not connected to the network put a 75 Ohms F terminator on the output Operation Manual 9 CCE2 AT Fix CONTINUOUS MONITORING SYSTEM 3 3 Electrical Installation The AC DC adapter is supplied with the equipment It is compatible with 110V 220V and 50 60 Hz power distribution networks 3 4 Internet Connection optional The DSG1 can utilize an Internet connection to read operating parameters from the CPAT servers and to update firmware automatically The Internet connection might also be useful for remote diagnostics if needed When connected the unit checks for new parameters or updates every 5 minutes Transfers amount to a few hundred kilobytes per day To ensure that the DSG1 can communicate with the CPAT FTP server and obtain its param eters and update files you must have the following e DHCP enabled on the network The DSG1 s IPv4 address is acquired through dynamic host configuration protocol DHCP If no DHCP server is present on the network the system will not be able to transmit data over the network e FTP port 21 must be open Make sure the unit can access the Internet and that file transfer protocol FTP port 21 is open Without this access the unit will not be able to communicate with t
13. e physical surface of the product including cracks or scratches to any part e Damage caused by misuse neglect improper installation or testing unauthorized attempts to open repair or modify the product or any other cause beyond the range of the intended use e Use of the product with any non recommended device or service if such device or service causes the problem e Installation or maintenance of Product by someone other than Effigis or persons certified by Effigis e Changes to the Customer environment in which Product was installed Operation Manual 21 CCE2 AT Fi ex CONTINUOUS MONITORING SYSTEM e Damage caused by accident fire power changes other hazards or acts of nature e Consumable Product or parts thereof e g parts with an expected useful life of less than ninety 90 days e Product not returned in accordance with Effigis RA procedure B 2 4 Refurbished Parts and Prior Testing Product may incorporate reconditioned or refurbished parts or subassemblies and may have been used in testing prior to sale B 2 5 Exclusive Remedies If any Product materially fails to conform to the limited warranty set forth in this Section Lim ited Warranty and actually fails during the applicable warranty period and under normal use Fffigis shall at its sole discretion i repair or replace the non conforming Product to remedy the nonconformity identified by Customer in accordance with this Section Limited Product
14. ebsite contains product specifications information press releases brochures downloads and Frequently Asked Questions FAQs Please visit our website at http effigis com 6 CPAT FLEX DSG1 effigis com 2 System Components 2 1 Product Overview This section describes the DSG1 unit including its accessories The DSG1 is a dual band signal generator that inserts an ultra low level signal between quadrature amplitude modulation QAM channels without causing interference or MER deg radation The DSG1 can be operated simultaneously in both aeronautical and LTE bands us ing two separated RF outputs The first band operates from 118 140 MHz to satisfy govern ment cable leakage regulatory requirements and the second band operates from 572 960 MHz to cover cable leakage affecting operation of the long term evolution LTE cellular band Fach individual carrier can be inserted in the downstream cable network by connecting the two RF outputs to the forward signal combiner One physical RF output is used per carrier The global operating status is shown on the LCD display located on the DSG1 s front panel Once installed this unit requires no further mechanical setup 2 2 Initial Verification Your DSG unit is calibrated and ready to use right out of the box Upon reception visually inspect each item for any damage that may have occurred during shipping If you see any signs of physical damage please contact Effigis e Callers from the
15. ects phn pets coli hk eines 5 19 9 NOTOG aea a i s NN SN NN tst deities 5 1 4 T chinical SUPON niter tee E erhebt 6 1 5 CallD atiOn ioi eter eee eee ele tae D ERE Ed 6 1 6 BlTIgISWODSIO cete p ha en Ran ean bene reete 6 2 System Components 7 2 PEOGBOLOVOIVIGW in ae ca eid lee ERE RR oe Rect RES 7 2 2 Initial VerifiGationi 2 LL IICCERUC ae 7 S ANStallatiOn eire dus eae wie eee ae dog ee ema aa 9 3 1 Mounting the DSG1 in an Equipment Rack 9 3 2 Connecting RF OUIDUIS rer RREPR ER REC EYE ET 9 3 9 Electrical Installation me t ns 10 3 4 Internet Connection optional 10 4 Setup 22 ccc denied RR ERR ER ERE ee RR 11 4 1 Determining Frequencies and Output Levels 11 4 2 Set Parameters Remotely 12 AOA FTP CONNECTION us se du eds dessein 12 4 2 2 Set DSG1 operating parameters 12 4 3 Set parameters using the DSG1 settings application 12 4 3 1 Download and install the application 12 4 3 2 COnnection SUD sosie raser ons 12 4 3 3 Using the DSG settings applications 13 5 System Operation 16 S POWE O Ie sas eme des ee en en 16 5 2 LED and LCD Information 16 0 3 COMMUNICAUION at tte RR REA RAS 16 54 SBULdOWIIL x sommes nent here 17 54 1 Normal Shutdowr e me
16. he CPAT FTP server nor download its parameters and update files NOTE It is recommended that you install the DSG1 behind a firewall or a router with an integrated firewall 10 CPAT FLEX DSG1 effigis com 4 Setup CAUTION Any changes to the setup of the DSG1 carriers must also be made to the DRV3 receivers deployed on the field Using different parameters will prevent the leakage detection from working as intended The table below details parameters that can be set Band Parameter vas o Mi a NOTE 54 When changing the frequencies on the DSG1 and DRV3 make sure that you use the appropriate antenna on the DRV3 units to match the selected frequencies NOTE Allow a bandwidth of 100 kHz for the DSG1 signal 4 1 Determining Frequencies and Output Levels To avoid interference the frequency of both carriers Mid and LTE bands must be set to fit between the adjacent QAMs Hence the frequency of DSG1 s carriers is set right on the center of the gap between the adjacent QAMs Operation Manual 11 CCE2 AT rex CONTINUOUS MONITORING SYSTEM The recommended output level is from 20 to 30 dB below the adjacent QAM level Higher levels will increase leakage detection efficiency but might cause MER degradation to adja cent QAMs The reference level of the QAM must be measured on the whole QAM channel bandwidth 6 MHz 4 2 Set Parameters Remotely You can set the DSG1 operating parameters by remote t
17. hen let the DSG1 shut down each process properly A message will then appear on the front LCD screen and the device will turn off 5 4 2 Force Shutdown To force the DSG1 to power down when it is running press the ON OFF button on the front panel for 3 seconds When the unit has shut down release the button Use this shutdown method only if the normal shutdown method fails Operation Manual 17 CCE2 AT ri ex CONTINUOUS MONITORING SYSTEM 6 System Maintenance 6 1 Cleaning the Equipment Your DSG1 unit can be wiped clean with a damp cloth Do not immerse the unit in water Avoid solvents and commercial cleaners 6 2 Preventive Maintenance The technician shall perform periodic visual inspections on the RF connections to make sure that there is nothing loose or broken which could affect the performance of the system If any replacement parts are required please contact Effigis for more information 7 Updates and Recovery The DSG1 device can be updated manually or automatically obtaining its firmware when needed via updates provided from the CPAT FTP server 7 1 Automatic Update The DSG1 device is usually automatically updated when needed The updates are distributed from the CPAT FTP server to the device All update are tested to ensure high quality and ef ficiency in Effigis products There is no need for external intervention on the device to update it when using the automatic update function 7 2 Manual System Recove
18. hrough the CPAT web application It stores active parameters in its database and stores a copy in a text file that can be down loaded automatically by the DSG1 4 2 1 FTP connection Once step 3 4 Internet Connection has been completed make sure that the unit has ac cess to the Internet and that FTP port 21 is open This is required in order for the DSG1 to communicate with the CPAT FTP server 4 2 2 Set DSG1 operating parameters That step must be completed by the CPAT support team To modify one or more parameters you must provided the DSG1 serial number e g DSG1 10001 its location optional and the parameters you want to modify The update will be entered in the CPAT database and a few minutes later automatically downloaded by the DSG1 4 3 Set parameters using the DSG1 settings application 4 3 1 Download and install the application The DSG1 settings application is a standalone WinForms desktop application named DSG1Settings exe It is available for download at http effigis com produits cpat monitor ing des reseaux hfc ressources cpat in the Product download section NET Framework 3 5 is a prerequisite and can be downloaded from http www microsoft com en us download details aspx id 22 about 2 8 MB The Application can be saved anywhere on your computer and needs no further installation or configuration 4 3 2 Connection setup To be able to communicate the DSG1 must be physically connected with an RJ 45
19. l 25 o Export effigis com _ SetAttenuation LTE 0 0 Settevei LTe 2s SetFrequency LTE _ 603 000 000 SetTagFrequency 100 Hz FPGA Firmware 1 0 FTP Client cpat_client_36 LTE Frequency 603 000 000 LTE Mode dBmv LTE Level e Import After the first successful Export an Import button becomes available in the DSG1 Perma nent local settings The Import function applies the DSG1 s editable default settings startup frequency mode and level for each band transmission activation and startup PRN These settings are effective immediately and they become the new default settings for the next startup NOTE The DSG1 will always try to connect to the CPAT FTP server If it succeeds the DSG1 will download the active parameters file and overwrite the current one To avoid this do not connect the DSG1 to the Internet until the parameters have also been set on the CPAT database and stored on the FTP server Operation Manual 15 CCE2 AT Fi ex CONTINUOUS MONITORING SYSTEM 5 System Operation 5 1 Power On To power on the unit make sure that the power cable is properly connected to a surge protected outlet recommended and to the DSG1 Press the ON OFF button on the front panel for 3 seconds and then release it You should see both lights on the front panel turn green and then the PWR light will turn red 5 2 LED and LCD Information The two front LEDs indicate the status
20. ry See the Remote Troubleshooting section 8 Remote Troubleshooting It is possible to access the DSG1 for remote assistance Also manual firmware and script up dates can be achieved If the problem is the Internet connection it will not possible to do so Contact support see section 1 4 Technical Support 18 CPAT FLEX DSG1 effigis com Appendix A Specifications A 1 System Modulator type Dual band digital signal modulator Frequency range output 1 of 2 Agile from 118 to 140 MHz Mid band Frequency range output 2 of 2 Agile from 572 to 960 MHz LTE band quen Fre Cy stability Mid band 500 Hz LTE band 2 5 kHz A 2 Physical Dimensions Standard 1RU chassis 4 4 cm x 21 cm x 33 cm 1 75 x 8 x 13 H xW x D Operating temperature 20 to 60 C 4 to 140 F Operation Manual 19 CCE2 AT Fix CONTINUOUS MONITORING SYSTEM Appendix B Our Services Effigis offers a portfolio of services to deploy and support purchased equipment through its Customer Support organization Customer Support is standard with every product sale and consists of business hour technical assistance in warranty repair and calibration B 1 System Customer Support is accompanied with the sale of every Effigis product Customer Support services include e Product and Service Literature e Technical Assistance Business Hours e Equipment Repair Under Warranty Repair and Calibration Services e Eq
21. uipment Return Authorizations Contact a Customer Support representative through your local distributor or by visiting www effigis com for information on calibration and warranty policies B 1 1 Equipment Return Instructions Please contact your local Customer Support location via telephone for Return Authorization to accompany your equipment For each piece of equipment returned for repair attach a tag that includes the following information e Owner s name address and telephone number e The serial number product type and model e Warranty status If you are unsure of the warranty status of your instrument contact Effigis Customer Support e A detailed description of the problem or service requested e The name and telephone number of the person to contact regarding questions about the repair e The return authorization RA number If possible return the equipment using the original shipping container and material If the original container is not available the unit should be carefully packed so that it will not be damaged in transit when needed appropriate packing materials can be obtained by con tacting Effigis Support Effigis is not liable for any damage that may occur during shipping The customer should clearly mark the Effigis issued RA or reference number on the outside of the package and ship it prepaid and insured to Effigis 20 CPAT FLEX DSG1 effigis com Equipment repaired or replaced under warranty will
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