MySchoolMoney Parent User Manual
Contents
1. 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 24 1 7 2 Add New Students e Click Add New Student Manage Students Add New Student District 123 assigns an amp or 9 digit number to each student This number can be found on your student s schedule or report card If you are unable to obtain this number please contact your student s school directly Student Number 1212121212 First Name LANDON Last Name CORBETT School Eastlawn Elementary Save Student e Enter the Student Number First Name and Last Name in the respective text fields and select the School from the School dropdown list o Student Number and the student s Last Name must match the school records exactly o The Student Number digit length is determined by your district ET Y Why do we require an exact match on last name and student number For security we require that the parent provide at least these two pieces of information Then the verify feature can be used to fill in the first name and school This makes the registration process easier if parents are not sure exactly how their child s first name is spelled in the school records while still providing confidentiality e Click Save and it will search the database for a match Message from webpage A Your Student ts successfully VERIFIED at Southern Washing High 2013 Education Management Systems Inc 800 52. MySchoolMoney com Parent User Manual Gi Meals Plus Keeping the lunchline moving Education Management Systems Inc 4110 Shipyard Blvd Wilmington NC 28403 www mealsplus com or 800 541 8999 Table of Contents 1 0 Welcome to MySchooIMOoney com scsscscscsccscsceccccscsceccccscsceccccscscescccecscesess 1 1 1 EESE i E E E E TEE E E E E EE AE 1 1 2 NOW USOT orar E A E E S 2 1 3 PUGH CIR SCI ONS cernir aE EEEE 4 1 4 OTIS ON SC e E aun ansecesaeaneuescons 5 1 5 PIV AC V POUC oore E E 5 1 6 ADOUT US rna E E EE E E EE E 6 1 7 OECTA VISE e E E T E vanceoseseaeeeens 6 1 8 AEII A ar EEEE E E E E EAE A 7 1 8 1 Frequently Asked QUESTIONS sessseeeseessseesssersserrssrrrsseerssreessrreseereseeesseeesseee 7 1 9 NIECE NOM PRO Pia UO sena E E E E TA 11 LIO FUNGUS on FAC OOK secseseccetecacceuerspaveceeiacscnarsneces E Er E EEEE ADT 11 1 11 Signing into WWW MySChoolIMOney cCOmM cccccssecccssececesceccenececeecessescesaesess 12 2 0 Parent FUNC UOS euena E EEE EE ETE E E EES 13 2 1 Peo SHOE Pane een co 13 CLZ Parent FUNCTIONS eee E E EE iss 13 2 2 Studentin ormaliON sorinrearir rer o NEE ON ANEN A 14 2 2 Se aee ia SS E T TEE E aac oer aie E E AT TS 15 2 3 DVT IGP a VMN CIO anaana E EEE A E i 16 2 4 Recurring Payments pessera a EEE 18 2 5 Manage PFO WIG serrera r EE E T 19 2 6 Man OV Case si scarse tsa as pisses ceases EA 21 2 7 DVS eS C0 OIG ear E AA rea ieee ananeentauermece neces 23 L72 Add New Students aces
3. Wallet Account AmEx Payment Frequency WEEKLY every Monday moming Number of Payments 6 Lunch Payments Student Name Amount RODNEY CORBETT 20 00 MAKAYLA CORBETT 20 00 Schedule Payments e Select the wallet account to be used from the Wallet Account dropdown list e Select Monthly first of every month or Weekly every Monday morning from the Payment Frequency dropdown list e Enter the number of payments to be scheduled in the Number of Payments field e Click Schedule Payments cae o You will get a message that tells you when the next payment will be made 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 19 Message from webpage i Payments scheduled successfully Your first payment will occur on 03 16 2015 e The page refreshes The Wallet Account Payment Frequency and Next Payment will display with the parent s selections as well as the Student Name and Amount of the recurring payment e The amount of payments remaining will display in the Next Payment field Wallet Account AmEx Payment Frequency WEEKLY every Monday morning Next Payment 03 18 2013 6 payments remaining Lunch Payments Student Name Amount RODNEY CORBETT MAKAYLA CORBETT 20 00 Total Lunch Payments 2 00 Convenience Fee 40 00 2 00 42 00 Unschedule Payments e The total amount charged to the parent for each payment will display belo
4. e Select the Account Type from the Account Type dropdown list e Enter the credit card billing name and address card number and expiration date in the appropriate text fields o Verify it matches the credit card s billing information e Click Save Account hen completed 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 23 Manage Wallet MySchoolMoney com accepts payments from Visa MasterCard American Express and Discover Save time making payments by storing account information in up to 5 secure Wallet accounts Nickname Card Ends With Expiration Type AmEx 84 01 2014 Main account 345 01 2015 Recurring Payment Add New Account e To set up another account click Add New Account Up to five accounts can be saved e To delete or change an account click Edit o There will be a Delete Account option if no recurring payments are attached to the account 2 7 Manage Students Parents can Add or Delete students or modify student information in Manage Students MySchoolMoney will verify that the information provided is correct Manage Students Student Number Student Name 1290168 RODNEY CORBETT Southern Alamance High 1478756 MAKAYLA CORBETT Southern Alamance High Add New Student l 1 WY Why do students need to be verified This is done to ensure that a POS account exists for this student and that the correct student gets credit for the payments
5. Main Drive City State Province Vellnnairegton North Garglina Credit Card Humber Card Code What is this SESS EE EJ Card Expiration Month Card Expiration Yaar m 214 r I have read and abide by the rules and regulations stated in the Terms of Use and Privacy Policy Make Payment eo 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 17 LUNCH PAYMENTS e To make a lunch payment enter the payment amount for each student in the Price field Only verified students will show here e If aschool fee displays and is optional or you do not want to pay it at the same time as the lunch payments you may remove it Click the Remove box and click Update Cart o Aschool fee can be added later Payment Summary This displays a summary of the payments you are making that includes Lunch Payments School Fees payments all Service Charges and Total charges Payment Summary TOTAL LUNCH PAYMENTS TOTAL SCHOOL FEE PAYMENTS CONVENIENCE FEE 2 00 TOTAL CREDIT CARD CHARGES CHOOSE A WALLET ACCOUNT e If you select a Wallet Account it will automatically fill in the information that was entered in Manage Wallet OR ENTER YOUR ACCOUNT INFORMATION If you do not want to use or have not set up a wallet account you can enter the required information on this screen e Enter the name address and zip code exactly as it appears on the credit card bill in the appropriate
6. aioe scsncacendennabstensnadeusaianesooanibdesdianabeeaandeusenmenananseoedeanes 24 2 7 2 Edit gt 0d 24s U0 ce ee en ee eee 25 2 8 School Fees Parent le oa ceca tscceciaicetgerues csennnsasieseavatauesnviresansne aver edassdeemueteeaoe 26 2 9 Payment History User PAB wccisisansesdsesvecevieawssssescesatenseasdanavanacduasesscensenastiearees 27 2 10 District Menu Parent Page cceccssccssccssccsccesecesecesccecccsecesecesecesscaseeasetaes 28 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 1 1 0 Welcome to MySchoolMoney com The MySchoolMoney site has several functions for parents at participating schools e Parent functions include but are not limited to o Apply money to lunch payments o Pay fees for field trips uniforms books etc 1 1 Homepage Participating Schools Create New User Help amp FAQs SIGN IN HERES User Name Password GO Forgot Login Info DON T HAVE AN ACCOUNT REGISTER NOW 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 2 1 2 New User To set up a new user account click on Create New User at the top center of the www MySchoolMoney com homepage page The Create New User page appears Create New User Begin by selecting a participating state where your child is currently enrolled State North Carolina Distr
7. link will not display o Click the student s name in blue to go to the Manage Students page o Make any corrections needed for the student to be verified Please see Verifying Students 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 2 2 School Fees A parent can select school fees to be paid in MySchoolMoney com Any MySchoolMoney user can make payments for school fees associated with any site School Fees 15 Welcome to the MySchoolMoney com School Fee payment service Click the Add button to add items to your Shopping Cart Payments for School Fees are processed from the Make Payment page All School Fees for LPP District 123 are available for purchase School Title Category ALL SHIRT ALTAMAHAW NEW FEE SOCCER SOCCER BAND TRIP TO CAROWINDS RALEIGH TRIP 2013 MT VERNON FIELD TRIP School LPP District 123 Altamahaw Ossipee Elem Altamahaw Ossipee Elem Altamahaw Ossipee Elem Broadview Middle Eastern Alamance High Eastlawn Elementary Graham High School Student RODNEY x RODNEY MAKAYLA RODNEY x MAKAYLA RODNEY x RODNEY RODNEY x You can filter the list by selecting a School or Category from the dropdown lists Or if you already know the name of the fee enter it in the Title text field To purchase an item select a student fro
8. your account Again depending on your 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 11 credit card company s policy it may take a day or two for the temporary hold to be removed Please note that Myschoolmoney com has no control over this process 1 9 Nutritional Information Nutritional Information provides links to nutritional resources Nutritional Information Below is a list of school nutrition related websites School Nutrition Association National School Lunch Program Food and Nutrition Service American Dietetic Association Children s Nutrition Research Center Vegetables i Protein Choose e Click any of the links to read more information on those topics 1 10 Find us on Facebook This provides instructions for accessing MySchoolMoney com on Facebook The Facebook app allows the parent to make lunch payments pay school fees view payment history and the district menu contact their district or manage students 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 12 E facebook Check meal history amp make payments right on your Facebook page p e Click the link on www MySchoolMoney com to go to Facebook or search myschoolmoney com in the toolbar on Facebook e The Facebook app will open and functions similarly to www MySchoolMoney com facebook Search for pe
9. 13 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 29 Index Nutritional Information 10 About Us 5 P Add New Students 23 Parent Functions 12 Participating Schools 4 C Payment History User Page 26 Privacy Policy 5 Contact Us 5 R D a Recurring Payments 17 District Menu User Page 27 S E Edit Existing Students 24 School Fees 14 rene enna School Fees User Page 25 Student Information 13 F Find us on Facebook 11 T Frequently Asked Questions 6 Terms of Use 5 u U Make Payment 15 Manage Profile 18 Manage Students 22 Manage Wallet 20 W MySchoolMoney com Website 11 Users Menu 12 Welcome 1 N New User 2 2013 Education Management Systems Inc 800 541 8999 www mealsplus com
10. 41 8999 www mealsplus com MySchoolMoney Parent User Manual 25 e fa match is found click OK It will be verified immediately and the account will be ready to accept payments e If no match is found the student cannot be instantly verified o Verify the Student Number and Last Name are entered correctly o MySchoolMoney will automatically attempt to verify the student when the auto updates run o Ifitis not verified with 24 hours please refer to Verifying Students Message from webpage a A Your Student has been SAVED but could NOT BE VERIFIED The information you provided must match the information provided by LPP District 123 If you feel your Student information ts correct it is likely that your District has not updated MySchoolMoney com with their latest Student information This process occurs every 24 hours Your Student will be automatically VERIFIED once the information matches If the problem persists please contact your District Administrative Offices at 111 222 3335 o Click OK to return to the Add New Student page 2 7 2 Edit Existing Students Manage Students Student Number Student Name 1290168 RODNEY CORBETT Southern Alamance High 1478756 MAKAYLA CORBETT Southern Alamance High 1212121212 LANDON CORBETT Eastlawn Elementary Add New Student e Click the Edit button on that student s line e You will get a screen similar to the new student setup o Once a student is verified Grade and Teacher f
11. anual 28 e You can click on any the Receipt link to view and print a receipt of the transaction MySchoolMoney com Transaction Statement 14 2013 11 01 31AM UserName cassattack Nante Stroehmer Cass District LPP District 123 Payment Type AmerncanExpress XOXO M64 56 Transaction Date 7112013 1 36 46PM Payment ld 1 308 00 Payment Amount Transaction Id 40 00 Approval Code 4C45857DA 1 204B08SDD00EDDRSE3AF 32 Status Code Message i19FDJC 00 Transacton Approved Service Charge Payment Amount Transaction Id 2 00 Approval Code Status Code Message Payment Summary Lunch Payments School Fee Payments Convenience Fee Total Lunch Payment Student Description i Applied MAKAYLA CORBETT LUNCH FAYMENT RODNEY CORBETT e The report shows all the Lunch Payments and School Fees paid with this transaction o Lunch Payments will always be associated with a Student name o Ifa Lunch Payment has not been applied to the student s cafeteria account yet it will have N in the Applied column It will be applied the next time the automatic system update runs o School Fees will have a Student name if a student was selected in the Shopping Cart They will always show N A in the Applied column since they are not handled by the automatic update 2 10 District Menu Parent Page This is a link to the School District s lunch calendar website e Ifthe web address needs to be updated please contact Meals Plus support 20
12. chool is not listed If your student s school is not listed in the dropdown box you will need to check with your school district directly They will be able to tell you if the school will be added to our program How do I set up a low balance notification Go to Manage Profile and enter the Low Balance amount Check Send Notifications You will receive an e mail when the balance drops below the amount you set You must have Premium service to use this feature How do find out what my student has been buying for lunch On your home page click on Meal History next to the student s name You must have premium service to use this feature How do pay School Fees using MySchoolMoney com Log in to your www MySchoolMoney user account It doesn t matter whether it is Premium or Basic If you have verified students associated with your account any fees that the school has assigned to your students will display If your school or district has other fees that are not student specific those can be viewed by clicking on View All Fees Click Add to select the fees to be added to your shopping cart You can enter multiple quantities if desired Click Shopping Cart to view the list of items Click Make Payment to process your payment The school will be notified that the payment has been made What if I forget my user name or password Click on Forgot Login Info on the Login screen Send us your registered e mail address and we
13. e a school district to view participating schools AH i View Schools e Select a state from the Choose a State dropdown list e Select a district from the Choose a school district to view participation schools dropdown list e Click View Schools e The participating schools will display 1 4 Terms of Use Terms of Use displays the terms and conditions set forth below that apply to your use of the MySchoolMoney com website call center payment service and related facilities e Please read before registering 1 5 Privacy Policy Education Management Systems Inc takes your privacy seriously Please read this section to learn more about our privacy policy 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 6 1 6 AboutUs About Us provides a brief description of Educational Management Systems as well as the company s vision About Us Education Management Systems is dedicated to providing quality software and services for the management of the K 12 Education environment We provide cafeteria management software along with financial packages developed specifically to meet the needs of today s school administrators and business managers We are totally committed to this environment and only it and will always strive to provide product updates that lead to the highest quality of software possible Over 20 years of providing solutions Ov
14. er 30 years of education experience Excellent support from our Help Desk staff Our Contact Information Education Management Systems Inc 4110 Shipyard Boulevard Wilmington NC 28403 Email ContactUs MySchoolMoney com 1 7 Contact My District If a logged in user submits a message from Contact My District an email will be sent directly to the District Administrator for your district The email text will include the User Name and Student Names and Numbers Your Name Your E mail Confirm E mail j Your Telephone i School District Comments 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 7 1 8 Help FAQ This information can also be viewed from the MySchoolMoney website by clicking Help FAQ 1 8 1 Frequently Asked Questions What is my child s Student Number The Student Number is a unique number assigned by your school district office It is usually not the same as the 3 or 4 digit lunch number that is used in the cafeteria It is usually printed on report cards and correspondence that you receive from the school Please contact your district office if you do not know what number to use Why are there fees for this service The fees cover the costs of maintaining the secure website and the fees that are charged to us for processing credit card payments School districts usually do not have funds available for this type of expense Wha
15. fields e Enter the Credit Card Number Card Code Expiration Month and Year e You must check the Terms of Use box to process the payment o Click Glinki AMA to process the payment o It will give a confirmation message and also send an email if Send Notification is checked in Manage Profile Confirm Payment KEEKKREKEEEEEEEEREEEEEREREEEEEEEERERERREEREEREEEREREE Pay From Credit Card 8456 USD 27 00 Payment Amount USD 27 00 Payment Date 03 13 2013 KEERKEKEKERERERERREAEREREREEREREREREERRREREREREEREAREE Continue Cancel 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 18 e Click Continue to finish processing the payment or Cancel to go back to the Shopping Cart Make Payment page e Click Print Receipt on the confirmation screen if you would like a printed copy o You can also print a receipt for any transaction from the Payment History page 2 4 Recurring Payments This page allows you to schedule recurring payments on a monthly or weekly basis NOTE A Wallet Account is required for recurring payments Recurring Payments Recurring Payments will automatically transfer funds from your Wallet account to one or more student Lunch accounts WARNING Payments can only be applied to VERIFIED students If any student is scheduled for recurring payments and becomes un verified or deleted the recurring payment will be automatically unscheduled
16. ict LPP District 123 c User Name username E mail use mealsplus com Password evvcceee Confirm Password TETTEIT Phone 910 123 1234 First Name FirstName Last Name i LastName Address at 10 Shipyard Blvd Address2 City wilmington State Zip NC 28411 User Type Premium Basic Features Meal History View Balances Low Balance Notifications School Fees Notifications Online Payment Registration Fee Lifetime Transaction Fee have read and abide by the rules and regulations stated in the Terms of Use and Privacy Policy Registration fees are non refundable Register Me e Select a state from the State dropdown list e Select the school district where the students are enrolled from the District dropdown list o Once the district is selected the chart showing fees for that district will display e Enter a user name for your MySchoolMoney parent account in the User Name text field 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 3 e Enter an email address in the E Mail text field This is required and will be used only for MySchoolMoney correspondence e Create a password by entering it in the Password test field A password is required for security Re enter the password in the Confirm Password text field to ensure the correct password has been created e Enter parent s name address and phone numbe
17. ields will display and automatically populated if information is available These are read only 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 26 e Update the information and click Save e You can also Delete students on the Edit screen NOTE If a Student Number needs to be changed ona student that is already verified you will need to delete that student and add as a new student 2 8 School Fees Parent Page A parent can select school fees to be paid in MySchoolMoney com Any MySchoolMoney user can make payments for school fees associated with any site School Fees Welcome to the MySchoolMoney com School Fee payment service Click the Add button to add items to your Shopping Cart Payments for School Fees are processed from the Make Payment page All School Fees for LPP District 123 are available for purchase School ALL Title Category ALL School Student SHIRT LPP District 123 RODNEY ha Altamahaw Ossipee Elem ALTAMAHAW RODNEY gt Altamahaw Ossipee NEW FEE MAKAYLA Elem Altamahaw Ossipee Elem SOCCER RODNEY SOCCER Broadview Middle MAKAYLA BAND TRIP TO Eastern Alamance RODNEY CAROWINDS High T gt T T D J RALEIGH TRIP 2013 Eastlawn Elementary RODNEY Bi MT VERNON FIELD TRIP Graham High School RODNEY ha e You can filter the list by selecting a School or Category from the dropdown list
18. igate the site Parent Functions t Home Make Payment Recurring Payments O Manage Profile Manage Wallet gh Manage Students School Fees a Payment History Ol District Menu 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 14 Click any link to go to that page 2 1 2 Student Information The page will display a list of all their students along with a green check if the student is verified The last MySchoolMoney Payment that was made for each student will display Premium users will also see each student s Balance from Point of Sale and a button for looking up Meal History LPP District 123 111 222 3335 Student Name MAKAYLA CORBETT 181 24 RODNEY CORBETT 135 00 Click on the View button under Meal History to display a list of all the transactions for that student Description Balance Voided 03 11 2013 NET PAYMENT 20 00 181 24 02 18 2013 NET PAYMENT 20 00 161 24 02 13 2013 NET PAYMENT 15 00 141 24 02 13 2013 NET PAYMENT 25 00 126 24 02 13 2013 NET PAYMENT 20 00 101 24 02 13 2013 NET PAYMENT 20 00 81 24 02 13 2013 NET PAYMENT 5 00 61 24 02 13 2013 NET PAYMENT 3 99 56 24 02 13 2013 NET PAYMENT 20 00 52 25 02 11 2013 NET PAYMENT 12 25 32 25 02 08 2013 NET PAYMENT 20 00 20 00 A student must be verified before lunch payments can be made If a student is Not Verified a Meal History
19. it If you suspect a cashier error or wonder if another student may be borrowing your student s account number please contact your school district directly I m getting some sort of error while trying to make a payment What do I do It s possible that your credit card information that you ve entered on the website does not match the information on file with your credit card company Delete and re enter your credit card information paying particular attention to your address and name If that does not work send an email to ContactUs Myschoolmoney com PLEASE NOTE THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE If make payments in the cafeteria will they appear on MySchoolMoney com When you view Payment History the page only displays the payments made through our website Any payments made in the cafeteria will be shown on the Meal History page for each student Why do I sometimes get an error while making a payment and then find a charge on my credit card anyway All credit cards are processed through a third party service that verifies all the credit card information and payment amount The service verifies that your name address card number and card code match exactly to what your credit card company has on file If there is a mismatch the service sends a message to us that the charge failed Depending on your credit card company s policy the payment amount may still show as a Pending or a Temporary Hold against
20. m the Student dropdown list and click Add o You can purchase multiple quantities of the same item by adjusting the Qty A message stating the shopping cart is updated will appear Message from webpage A SHOPPING CART I5 UPDATED 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 16 e Click OK to close the message e To view the shopping cart at any time click Shopping Cart on the top of page o The number in parenthesis denotes the number of items currently in the shopping cart A MySchoolMoney Home Shopping Cart 2 Help amp FAQs e This will return you to the Shopping Cart Make Payment page e Click Continue Shopping if you want to add more items e Click Make Payment to go to the payment screen 2 3 Make Payment Make Payment is where both lunch payments and school fee payments are made Shopping Cart Make Payment LUNCH PAYMENT Southern Alamance High ROOMEY LUNCH PAYMENT Southern Alamance High MAKAYLA BAND TRIP TO CAROWINDS Eastern Alamance High RODHEY Update Cart Payment Summary TOTAL LUNCH PAYMENTS TOTAL SCHOOL FEE PAYMENTS CONVEMIENCE FEE 2 00 TOTAL CREDIT CARD CHARGES Choose a Wallet Account AmEx Or enter your Account Information First ame s i appears on Creede Curd Last Hame gis it appears on Credit Card Mary Corbett Address Ling 1 Address Lime Zs 2906
21. mealsplus com MySchoolMoney Parent User Manual 8 Do have to pay a separate registration fee for each student No one registration fee covers all the students in your family who attend school in the same district What does the registration fee include The registration fee gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set It includes all the students in your family who attend school in the same district How long from the time I register as a New User can make a lunch payment This process usually takes less than a day Students must be verified before we can accept payments This can usually be done instantly however in some cases it can take up to 24 hours Once this process has completed you can make payments directly to your student account from www Myschoolmoney com Why is the verification process necessary for lunch payments This is how we make sure that your payment is credited to the correct student s cafeteria account We check for a match on the student s last and first name school and student Number This can usually be done instantly however in some cases it may take up to 24 hours Once a student has been verified lunch payments are processed by a service that runs automatically throughout the day If it has been more than 24 hours please contact your school district office and ask for the Student Nut
22. ons box for notifications when any school fees have been assigned to your child ren e Select a number of days in the dropdown list if you also want an email notification sent that many days before the due date 2 6 Manage Wallet This feature is optional and allows the user to save credit card information so it does not need to be retyped every time a payment is made e On the Manage Wallet page click Add New Account Manage Wallet MySchoolMoney com accepts payments from Visa MasterCard American Express and Discover Save time making payments by storing account information in up to 5 secure Wallet accounts Your wallet does not contain any accounts Add New Account 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 22 e The form will appear to add a new account Manage Wallet Nickname Main account Account Type MasterCard Credit Card Information First Hame As it appears on Credit Card Last Name As it appears on Credit Card May Cometh o O o Address Line 1 Address Line 2 2906 Main Drive d City State Province ip Wilmington i North Carolina 28405 i Credit Card Humber esescccesoccesoe i Card Expiration Month Card Expiration Year 01 2014 Save Account Cancel e Enter a Nickname for this card in the Nickname text field This is used to make it easy to tell which card is being selected
23. ople places and things Thank you for using MySchoolMoney com There are currently no students assigned to your account Please go to the Manage Students page to add your students Would you like to view your Student s Balance and Meal History Upgrade your membership now for only receive low balance e mail notifications when their student s balance drops below an amount which you can specify Premium members can also elect to 1 11 Signing into www MySchoolMoney com e Enter your parent User Name and Password and click Sign In 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 13 2 0 Parent Functions 2 1 Parent s Home Page a MvSchool loney Welcome Shopping Cart 1 Help amp FAQs LunchPrePay com SECURITY A TRUST GUARD Parent Functions Passed 03 12 13 CONFIRM NOW gt A Home Make Payment Home E Recurring Payments LPP District 123 111 222 3335 Meal i Student Name Hee 73 oat Verified Manage Profile Balance History Fees MAKAYLA CORBETT 181 24 VIEW NOFEES S Ges Manage Wallet RODNEY CORBETT 135 00 VIEW NO FEES wi gr Manage Students School Fees a Payment History Ol District Menu General About Us Contact My District Help FAQ Nutritional Information Find us on Facebook 1 1 2 Parent Functions On the left side of the Parent s Home Page there is a list of all the Parent Functions to nav
24. r in the Name Address Phone text fields This is the contact information in case we need to reach a parent and email is not available First and Last name are required Address and phone are requested but not required e Select Premium or Basic from the User Type field The chart shows the features and costs o Basic users can upgrade to Premium at any time e Check the Terms of Use box to agree to Terms of Use and Privacy Policy r 4 e Click ETSE 4 If an annual fee applies the payment screen will appear Enter the credit card information 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 4 This fee is non refundable Process Registration Fee VIERICAN MasterCard RESE e The information you enter here must match the credit card s billing information e f Save to Wallet is checked it will save your credit card information to Manage Wallet so the information will not need to be re entered This feature is optional e After the Registration is done the next step is to Add Students under Manage Students 1 3 Participating Schools Participating Schools allows the user to verify that MySchoolMoney is available for their child s school before registering 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 5 Participating Schools Choose a State North Carolina Choos
25. rition Department They will be able to assist you How long does it take for the payment to show at my student s school Generally all lunch payments are applied within 24 hours How do know it is safe to enter my credit card information on www MySchoolMoney com www MySchoolMoney com has 128 Bit Encryption provided by Thawte Thawte is the most trusted name in online shopping All information submitted is protected by our secure server which automatically encrypts your personal information so that it cannot be read while traveling over the Internet What do do if do not see all my students listed on the payment screen If all the students you have entered do not show up on the payment screen it is possible the information you supplied could have been typed incorrectly Please go to the Manage Student page and check the student s first and last name school and Student Number Correct any errors and save your changes This student account will be available as soon it is verified with the school s information 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 9 Why do I not see my district s name listed under Participating Schools If your district name is not listed under the Participating Schools page then they have not signed up with Education Management Systems Inc to participate in MySchoolMoney com Please encourage them to contact us What if my student s s
26. s e Or if you already know the name of the fee enter it in the Title text field e To purchase an item select a student from the Student dropdown list and click Add 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 27 o You can purchase multiple quantities of the same item by adjusting the Qty e Amessage stating the shopping cart is updated will appear Message from webpage A SHOPPING CART IS UPDATED ox e Click OK to close the message e To view the shopping cart at any time click Shopping Cart on the top of page o The number in parenthesis denotes the number of items currently in the shopping cart GA MySchoolMoney Home Shopping Cart 2 Help amp FAQs e This will return you to the Shopping Cart Make Payment page e Click Continue Shopping if you want to add more items e Click Make Payment to go to the payment screen 2 9 Payment History User Page Payment History shows all the www MySchoolMoney com payments made on this account since the beginning of the current school year Payment History Transaction Date Amount Approval Code View Receipt 03 11 2013 19FDJC TE Receipt 02 18 2013 YNA652 Receipt 02 13 2013 H8JONS TE Receipt 02 13 2013 IZCVR1 7 Receipt 02 13 2013 KZKAYN 7 Receipt 02 13 2013 7 Receipt 02 13 2013 7 Receipt 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User M
27. t does the service cost The cost depends on the level of service Premium or Basic that you select and the school district that your students are in When you select your school district during registration it will show the fees that apply in that district You will always be provided with the cost information before any payment is processed For Premium membership there is a one time registration fee This gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set The fee varies per school district With Basic membership you can still make payments for meals and school fees online but you will not be able to look up your student s balance or meal history and you will not receive Low Balance notifications The regular payment fees will apply but there is no registration fee You can upgrade to premium service at any time if the service is available in your district When you make Payments a fee will be added to cover the cost of processing the credit card transaction One online payment can be split among all of the students attached to your account with no additional cost What does the processing fee cover The payment fee covers the fees that the credit card company charges for processing the transaction In some areas the fee is partially paid by the school district 2013 Education Management Systems Inc 800 541 8999 www
28. w the student name e To delete a scheduled payment go to the Recurring Payments page and click Unschedule Payments 2 5 Manage Profile Manage Profile is where the parent can change their password email address and other account information NOTE This information is used ONLY for managing MySchoolMoney accounts it is never shared with anyone else 2013 Education Management Systems Inc 800 541 8999 www mealsplus com Manage Profile District E mail First Name Last Name Address 1 Address 2 City State Zip Phone Password Confirm Password Security Question Ansvrer MySchoolMoney Parent User Manual LPP Detict 123 mary gmail com Mary Corbett 2906 Main Drive Wilmington North Carolina 28405 999 505 1111 os EE What is the name of your best friend from childhood Anne Low Balance Notifications Send Lov Balance E mail Notifications when my balance is below 5 00 Text Message Phone Number 910 352 0000 Carrier werzon School Fee Notifications Send School Fee E mail Notifications when Fees are assigned to my Students Also send E mail Notifications 5 Days before the Due Date Save Profile 20 Select your child s school district from the District dropdown list e Enter the email you would like MySchoo Money to contact you with if necessary in the E mail text field e Enter your first name in the First Name text field e Enter
29. will send you a return e mail with your information What if can t remember what e mail address used or it is no longer available Contact your school district administrator and they will assist you 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 10 know that my student should have meal history or money in their account so why does the balance show N A There are a couple of reasons that Myschoolmoney com displays balance as N A The most likely reason is the link between our website and the school s cafeteria server was broken during a nightly upload When this occurs we display N A to avoid showing inaccurate information or because no information is available What if am currently using MySchoolMoney com and am transferring to from another district that also uses MySchoolMoney com Please send an email to ContactUs Myschoolmoney com requesting your school district to be changed Please provide your username and email address when contacting us The change will be made within 24 hours PLEASE NOTE THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE Any money left in your student s account cannot be transferred between districts You must withdraw any outstanding balance from the school cafeteria you are leaving Contact your student s cafeteria for more information have a question about one of the charges on my student s account How do dispute
30. your last name in the Last Name text field e Enter your address in the Address 1 and Address 2 text fields e Enter your City State and Zip Code in the appropriate text fields e Enter your phone number in the Phone text field It will automatically be formatted 2013 Education Management Systems Inc 800 541 8999 www mealsplus com MySchoolMoney Parent User Manual 21 LL Y Why do we need name and address here since it is also listed with the credit card information Name and address are required here in case we have to contact the parent about their account The credit card information is ONLY used for processing payments Itis not available to the District Administrator or MySchoolMoney support staff e Enter a password for your account in the Password text field e Enter the same password in the Confirm Password text field e Select a security question from the Security Question dropdown list If you select Write your own question enter the question in the text box below e Type the answer to the security question in the Answer text field LOW BALANCE NOTIFICATIONS e Check the Send Low Balance E mail Notification box if you would like receive notifications for low balances If the box is checked enter the following o The amount at which you want to be notified o Your mobile number and carrier if you would also like to be texted for low balances SCHOOL FEE NOTIFICATIONS e Check the Send School Fee E mail Notificati
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