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Using Avaya 9601 IP Deskphone SIP

1. 26 changing language ooooWoWoWoWoWoW oom 28 changing ring pattern aaa 24 configuring visual alerts 20 mute alert settings Woo 81 phone screen on calling oooWoWoo 18 redial settings o oooWooo Wo 20 Setting Autodial numbers oooooo 73 setting call pickup ring tone 26 Setting dialing Options aa 21 Setting favorites ooooWoooocm 22 Setting speed dial numbers ssssseeseeeeeeeeerneee en gt outgoing calls 37 47 making asal Mai nuansa enakan 37 making a call on a bridged line 47 Using Avaya 9601 IP Deskphone SIP Outgoing CallS ress ia nede E 38 redialing a number 38 Outgoing CAIIS esa 39 75 76 blocking extension display 75 edit dialing a number aaa 39 unblocking extension display 76 P page ME a aaa Aa 81 Parking Gal IS cesna aa 76 Phone Screen on ringing Woo WWW 19 E ue ende aa na kanak 19 Phone Screen Options on calling 18 SELLING EE 18 Phone Settings 17 ADO eaa lr aa 17 Picking up calls eek 78 gl 61 Presenceicons 19 Priority Gall aNG anak 80 problems witht
2. If you have personalized labels for any of the features available to you the personalized label displays instead of the feature abbreviations shown here Monitoring other extensions at a glance About this task If your job reguires that you cover or monitor phones for others your system administrator may set up busy indicators so that you can see whether an extension you cover is idle or busy at a glance Extensions you can monitor with busy indicators show the word Busy next to the extension number Procedure 1 From the Phone screen gain access to the System Numbers menu 2 If necessary scroll to the line button for the extension you want to check If that extension is in use the busy indicator displays next to the word Busy 3 To call a monitored extension scroll to the applicable line and press the line button associated with that extension Assigning labels to auto dial numbers About this task Autodial numbers are frequently called numbers in your office or organization for example a Help desk number Your system administrator sets up Autodial numbers but you can assign and edit their labels The administrator might just allot a specific button to be an Autodial number but leave the number itself blank in this case you can add the number yourself Using Avaya 9601 IP Deskphone SIP November 2013 73 About Features Procedure 1 From the Phone screen scroll right twice to display the System Numb
3. Using Avaya 9601 IP Deskphone SIP November 2013 27 Avaya Menu Setting key repeat delay About this task Use this procedure to set the time for which you must press the navigation key to start the auto repeat process You can select from the following options No Repeat e Default Short Long Very Long Procedure 1 Press Avaya Menu 2 Press Select to select Options 4 Settings 5 Screen 4 Sound Options 5 Key Repeat Delay 3 Press Change to select the required option 4 Press Save Changing the language Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Language Select a display language Press Select or OK Press Yes to confirm the selected language Oo ON o Om BEN gt 28 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Using options and settings Setting the time format You can change the way the time displays on your screen The time format is either 12 or 24 hours Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Time Format Press Select or OK Press Change or OK or use the Right Left arrows to change the time format O N Oa Om BEN gt Press Save Setting headset profile About this task Us
4. Once the transition to a new server has occurred bridged call appearances are available Despite a Log Bridged Calls option setting of yes bridged calls are not logged during failover but are available once the phone transitions to the alternate server Using Avaya 9601 IP Deskphone SIP November 2013 87 Limited access during failover 88 The Message Waiting Indicator is cleared but voice mail may still be available if the voice mail server to which calls are being sent is not in failover Once the transition to a new server has occurred advanced features like Call Park Unpark Priority Call or Automatic Callback may be available Favorite features are not available during failover but should be available after transition to the alternate server depending on your system s failover structure e Autodial numbers are available on the System Numbers screen during failover e If your phone operates under the latest software Contacts can be accessed and changed during failover to the alternate server However contact changes and new entries are limited to no more than 25 and only one change to a specific contact is allowed Also contact searches may be limited in this case the message Limited Search results available displays Once the transition to a new server has occurred if you are part of a corporate Directory or database access may be limited to local contacts only You can access the Web applications during f
5. 4 Press Change or OK to turn call history logging on or off 5 Press Save Using Avaya 9601 IP Deskphone SIP November 2013 59 Call History 60 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 10 Tracking presence information You can use the Track Presence feature to view presence information of users in your Contacts list With the Track Presence feature you can see whether the person you want to get in touch with is available or not and receive an indication of when that person is available to receive a call In addition when you are on a call other users can see that you are busy and they can call you later or contact you using another method To see the presence information of a contact you must first set the Track Presence option to Yes for that particular contact You can turn on the Track Presence option while adding a contact You can also choose to turn the Track Presence option on or off by editing the details of a contact For more information on adding and editing a contact see the chapter Using the contacts feature Note You can see the presence information of your contacts only if your system administrator enables the presence feature for your extension To view the presence information about your contacts press CONTACTS The deskphone displays presence icons in your contacis list to snow the status of your contacis For more information on presence icons see Pre
6. Assigning ring tone banana 25 monitored station oooooc 25 Team Button ooooo Wo mana 25 audio Re EE 21 Oren Oo Ka la aan 21 Auto intercom Call 74 AutodialiNG TE 38 73 calling a person ooooooWoWooca 38 setting up labels oocooooooc z3 automatic callback 74 Avaya MENU paan banana aan 17 POU en enable an daki ban ate ra ananda daan 17 lee 17 B bridged call appearance aaa 47 IL AA 47 Bridged call appearance oo 47 PD OUTS eege 47 Bridged Calls aaa Ata ae 47 ANSWEFING 47 BIO QING ee ikale era na aa masa 48 Browser WML 32 DUSY indicator sa ia agen aa RSR z3 button click sounds 722 aa 27 CON GUTING iii Pee ea aa 27 Button labels Woo 23 personalizing sn sean AN ANA AA 23 Button labels restoring to default labels 23 Using Avaya 9601 IP Deskphone SIP Cc E E TEE 85 e e e ics canna te sineas beban kaka Mina 85 reminders naa ln An Men maka 85 reviewing appointments On Woo 85 Calendar preferences 30 Calendar setup 22 eee aaa ena an anna nana n amanah 30 call AA HARA 80 Call BACK irisi inanir lira aaa 74 Callhiston aaa maba germ sal ilam 40 calling from Wina 40 SC Uwe NEE 43 leie 43 Call history l g na aaa deeg eege
7. Press Save Setting up speed dialing About this task Use this task to assign speed dial numbers to your contacts You can assign speed dial numbers to up to 10 contacts Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Scroll to Set Speed Dials Press Select or OK Tounassign an existing speed dial contact scroll to the line you want to un assign and Clear Proceed to the next step to reassign that number Oona A OUO N gt N To add a speed dial contact scroll to the first unassigned line and press Assign 8 Scroll to the contact you want to assign and Select 9 Select the telephone number you want to assign 10 Press Select or OK Setting up favorites About this task Use this task to create a list of favorite contacts or features for quick access You can include up to nine favorite items in the favorite list Procedure 1 Press Avaya Menu 22 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Using options and settings 2 Press Select to choose Options amp Settings 5 Assign Favorite Entries Set Favorites 3 Perform one of the following actions To add a favorite contact press Contacts To add a favorite feature press Features 4 Press Select to choose the required contact or feature Gaining access to the favorite list About this task Use this task to gain access to the favorite list for quick
8. VOICE mal 34 sending an incoming call 34 Voice mail logging iN WWW WWW 69 Voice Mail transferring bridged call to 48 W Whisper page o oocooWoWooW W maan 81 WML browser broweser Wo 32 November 2013
9. default action For example when you select an entry in your contacts list pressing the OK button places a call to that person You can also select a line or feature without scrolling by pressing the corresponding line button About icons The icons in the following table indicate the state of a call navigation choices or the status of a contact whose presence you are tracking Icon Description x Missed call a call was not answered or was forwarded to voice mail A Incoming call is alerting Call is active 12 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com About icons Icon Description Call is on hold 3 Your calls are being forwarded C Conference is active Conference is on hold Use the Display More key to see more information on the selected line Mm NA The call in progress is muted The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button Presence icon indicating this contact s phone is busy with the Send All Calls feature active This icon also designates that a feature is not available at this point of a call A Icon indicating the telephone is not connected to its network and is operating in failover mode Some features may not be available or work correctly See Limited access during failover for informatio
10. gt Screen amp Sound Options gt Call Fwd Ring 3 Press Change to select one of the following Caller To hear the ring tone that you specified for the caller Forwarder To hear the ring tone that you specified for the first deskphone that forwarded the call 4 Press Save Setting a ring tone for Team Button About this task Use this task to set a ring tone for deskphones that you monitor Procedure 1 Press Avaya Menu 2 Press Select to select Options 4 Settings gt Screen amp Sound Options gt Team Button Ring Type 3 Press Change to select the required ring tone Using Avaya 9601 IP Deskphone SIP November 2013 25 Avaya Menu Setting a call pickup ring tone About this task You can set ring tones to alert you when you receive an incoming call Procedure Press Avaya Menu Select Options amp Settings Select Screen amp Sound Options Press Select or OK Select Call Pickup Ring Type O a BEN gt Press Change or OK or use the Right Left Arrows to toggle from one ring tone number to another Each tone sounds briefly as you move to it N If desired press Play or OK to listen to the ring tone 8 Repeat the last two steps until you find the ring tone you want for calls within your pickup group 9 Press Save to make it your call pickup ring tone Setting an alert for a call pickup group About this task Use this task to set a call pickup group alert o
11. Adjusting the contrast of the display Procedure Press Avaya Menu Select Options amp Settings gt Screen amp Sound Options gt Contrast Press Change or OK Scroll right or left to adjust the contrast a BEN gt Press Save or OK Changing the ring pattern Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Scroll to and select Personalized Ringing The ring tone currently selected displays on the status line and a list of all eight ring tones within that category displays with a checkmark next to the pattern currently selected The first softkey indicates the other ring tone category to allow you to switch between categories O O A OUO N gt 7 Press Change to move from one ring tone to the next 24 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Using options and settings 8 Repeat the last step until you find the ring pattern you want 9 Press Save to make it your ring pattern Setting a ring tone for incoming forwarded calls About this task Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to your deskphone You can hear the ring tone that you specified for the Caller First deskphone that forwarded the call Procedure 1 Press Avaya Menu 2 Press Selectto select Options amp Settings
12. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COMILICENSEINFO ARE APPLICABLE TO A
13. Log is cleared 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Speed dialing a person Procedure On the Phone screen press and briefly hold the dialpad key assigned to the person you want to call Or if speed dial numbers are assigned to a button module attached to your phone press the button assigned to the person you want to call To assign speed dial numbers to up to 10 contacts see Setting up speed dialing on page 22 Autodialing a pre assigned number About this task Your system administrator may set up freguently called numbers such as Information Technology or the Help Desk as Autodial numbers so you can dial them with one touch 38 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Making a call using edit dialing Procedure 1 From the Phone screen scroll right twice to gain access to the System Numbers menu To assign labels to or edit labels for your Autodial numbers see Assigning labels to pre assigned Autodial numbers on page 73 2 Select the number you want to call 3 Press the Call softkey or the OK button Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 21 About this task Using Edit dialing feature you can edit th
14. November 2013 67 About Team Button 68 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 13 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The Message button and the Message Wait Indicator at the upper right corner glows red to indicate that you have a message You can use this feature only if your administrator has enabled this feature Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Using Avaya 9601 IP Deskphone SIP November2013 69 Receiving your messages 70 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 14 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward calls from your desk phone to your cell phone Other features like Call Park Call Pickup Extended and Transfer to Voicemail may be available on your Features menu The features available depend on what your administrator has assigned to your phone Accessing the Features menu About this task Use this task to gain access to the Features menu The option
15. Quality of Service Interfaces Your system administrator will instruct you further as to which network information options and settings are needed Using Avaya 9601 IP Deskphone SIP November 2013 15 Introduction to the 9601 SIP Deskphone 16 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 2 Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press Avaya Menu you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Note The menus and sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Contact your System Administrator if you have any guestions e Options amp Settings e Browser Network Information About Avaya one X Log Out Options amp Settings lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern set up favorites assign speed dial entries and more Browser contains additional Web based applications If your administrator did not configure the browser option for your deskphone your deskphone will not display the browser option Network Information shows a summary of network related parameters
16. This feature is available only if your administrator has set up the feature on your telephone Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to OTR and press OK or just press the corresponding line button to start recording the call 0 Important Some countries states and localities have laws that determine if and under what circumstances you can record telephone conversations Before using the OTR feature you must understand and comply with these laws 3 Hang up to stop recording Making a priority call About this task Use the Priority Calling feature to provide a special type of call alerting between internal telephone users including the attendant The called party hears a distinctive ringing when the calling party uses Priority Calling 80 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Interrupting a call with a whisper page Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Priority Call and press OK or just press the corresponding line button 3 Enter the extension you want to call 4 Press Enter or OK to immediately start dialing the priority call to that extension where the call appearance will show the incoming call as a priority call Interrupting a call with a whisper page About this task Use the Whisper P
17. access to a contact or a feature Procedure 1 Scroll past through the last call appearance 2 Highlight the required contact or feature 3 Press Call or Select as applicable Personalizing button labels About this task You can change the labels that are displayed for your extensions features and system numbers or speed dial buttons For example you can change the label for your extension to My Line You cannot edit Autodial buttons labels using this procedure For information see Assigning labels to pre assigned Autodial numbers on page 73 Procedure Press Avaya Menu Select Options 4 Settings Select Application Settings Select Personalize Labels Press Select or OK Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit If the label you want to edit is O O BEN Using Avaya 9601 IP Deskphone SIP November 2013 23 Avaya Menu on the System Numbers menu scroll right twice to access the System Numbers menu and select the label you want to personalize 7 Press Edit 8 Edit the label using up to 13 characters Press More then Clear to clear all text fields and start over 9 Press Save or OK 10 You may revert back to the default button labels by selecting Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Default
18. ana Jai an Ann an Ai e e AA AA ES Enabling call E E aaaes Sr Ee A3 Disabling call TOrwarding css san Ahok E e e e TA e ran nini 44 Chapter 6 Using the conference feature NEN AA NR 45 Seng up a conme el e Gal am kB ARR e a a ee Me 45 Adding a person on hold to a conference BR seaside danesi mana AD te cal orn AA A A RK A YY AN AA 46 Chapter 7 Using bridged call appearances oooo Woo 47 Ane sing Sal RE ER e ann sanak amalan anna OEE Joining a call on a bridgedline mau es sa GER Making an outgoing call on a bridged PA NA a EE 47 Excluding others from bridgingontoyourcall serme a malag aaa 48 Transferring a bridged call to its own voice MA aaa asma Ba anakan AB Independent alerting for each Bridged Call Appearance aan ii sadna AG Chapter 8 Using the contacts TeSLUTO o ooooooooooooooooooc oooooooooomooo 51 S KA kaaa am sala lm gal lal sl SAN SAR GA NB KS NAN SAK ald 51 Extended searching aan dn e e e ee kas Gl Viewing a contact s details aa naa 52 An Me ea AA Oe ss kn A AY MA A A AP 54 Assigning specific ring tone to a a em lm amme a an idadi 54 PN ee ee e KE NAN e e e E 55 Accessing Exchange contac s ads elang e NN Ia RU aag Bo aa an ai AA 57 a AA AE 57 Viewing call history de EE aa aa 58 Adding an entry from the call history to your Fbohtaeta Ka a e A A VENA 58 Removing an entry Tom Call MEY E Clearing all call dei dua akad 59 Turning off call history AA
19. calls to another extension Viewing the status of monitored stations Procedure 1 Go to the Features screen 2 Scrollto view the status of all the monitored stations Note The Team button screen remains active till you close the screen Using Avaya 9601 IP Deskphone SIP November 2013 65 About Team Button Answering an active call on a monitored extension Procedure 1 Goto the Features screen 2 Scrollto choose the monitored extension for which you want to answer the incoming call 3 Press Select or OK Speed dialing to a monitored extension About this task Use this task to make a call to a monitored extension Ensure that the monitored station to which you make the call is in an idle state Procedure 1 Go to the Features screen 2 Scroll to choose the extension that you want to call 3 Press Select or OK The deskphone makes a call to the selected extension Assigning ring tone to a monitored station About this task Use this task to set a ring tone for a specific monitored station Procedure 1 Press Avaya Menu 66 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Assigning ring tone to a monitored station 2 Select Options amp Settings 5 Screen amp Sound Options 5 Team Button Ring Type 3 Scroll through the list to select the monitored deskphone 4 Select the required ring tone from the list Using Avaya 9601 IP Deskphone SIP
20. for your phone and provides diagnostic information If your administrator has set up Web applications this option appears under the Phone Settings menu instead About Avaya one X provides the release number of your telephone software Log Out lets you sign off the phone to protect your settings or to allow another user to log in Using options and settings The Options amp Settings menu contains the following submenus Submenu names Description Call Settings Includes choices for automatically displaying the Phone screen when you get an incoming Using Avaya 9601 IP Deskphone SIP November 2013 17 Avaya Menu Submenu names Description call when you place a call or when you answer a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Set Speed Dials Lets you assign speed dial numbers for up to ten contacts so a long press of a single digit initiates a call to that person See Setting up speed dialing on page 22 for more information Set Favorites Lets you build a list of up to nine favorite contacts or features See Setting up favorites on page 22 for more information Application Settings Includes choices for personalizing button labels turning call on or off and including bridged calls in your call History Screen amp Sound Options Includes choices for adjusting your phone s brightness and contrast ring pattern bac
21. from the call history to your contacts list Procedure Press History Select the number you want to add to your Contacts list Press More and then press Contact f necessary edit the name and telephone number a BEN gt Press Save Removing an entry from call history Procedure 1 Press History 2 Selectthe number you want to delete 3 Press More and then press Delete 58 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Clearing all call history entries 4 Press Yes to confirm the deletion Clearing all call history entries About this task Clearing all entries from the call history deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted Procedure 1 Press History 2 Press More twice and then press Clear All or OK 3 Press Yes to confirm Turning off call history Use this task to turn History on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure 1 Press Avaya Menu 2 Select Options amp Settings Application Settings 3 To select the type of call logging that you want to turn off perform one of the following actions To turn off logging your calls select History To turn off logging the bridged lines select Log Bridged Calls
22. on the Features menu display one of the following icons The Llicon Indicates the feature is available The M icon Indicates the feature is activated i The GC icon Indicates the feature is not available For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on Procedure Use the right navigation button to gain access to the Features menu To return to the main Phone screen press Phone or scroll to the left Feature Table Feature names are often abbreviated to fit your deskphone or button module display area Use this table as a cross reference to standard feature names and their corresponding common abbreviations Depending on how your system is administered not all features shown here may be available to you For detailed information about a feature click its link in the Feature Name column Using Avaya 9601 IP Deskphone SIP November 2013 71 About Features 72 Feature Name Common Abbreviation Autodialing a pre assigned number on page 38 Phone number or extension set up by your administrator as an auto dial number followed by a telephone icon or Autodial Making an auto intercom call on page 74 Auto Icom Auto In Setting up automatic call back on page 74 Auto Callback Forwarding calls on page 43 Cfrwd or CFrwd with a third party s extension if applicable Call Forwarding w
23. scroll down to Directed Call Pickup and press OK or just press the corresponding line button 3 Answer the call Picking up a call to another call pickup group About this task When your administrator has set up this feature you can answer a call ringing at a phone in a call pickup group other than your own Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Extended Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would Answering a call for a call pickup group member About this task When your administrator has set up your phone as part of a pickup group use the Call Pickup feature to answer any other phone in the group 78 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Calling someone in your intercom group Procedure 1 From the Phone screen gain access to the Features menu 2 Scroll to Call Pickup and press OK Calling someone in your intercom group About this task If your system administrator has set up an intercom group you can call anyone in that group by pressing a few numbers Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Dial Icom and press OK or just press the corresponding line button The intercom group number shows next to the Dial Intercom feature and the next de
24. your appointments For example setting the value to 120 will cause a reminder to appear two hours before the appointment start time and setting the value to 5 will cause a reminder to appear five minutes before the start time of appointment Setting the value to 0 minutes will cause the reminder to be displayed at the start time of the appointment To enter minutes select More then 123 and type the number of minutes e Whether you want the appointment reminder to reappear after a snooze period in minutes you specify For example setting the Exchange Snooze Time value to 5 will cause a Reminder popup to reappear five minutes after you have snoozed it e Whether or not you want to hear a tone with a reminder popup window Press Change to change the Exchange Reminder Tone setting to Yes or No 6 To change your contacts preferences select Contact and configure the following e Whether or not you want your phone to remind you of items on your calendar Press Change to change the Use Exchange Contacts setting to Yes or No If you want to change the Exchange subscription period specify in the Use the Exchange Subscription Period field 7 Press Save to save your settings and preferences Using Avaya 9601 IP Deskphone SIP November 2013 31 Avaya Menu Note When Exchange calendar is active a Calendar label displays beneath your last call appearance on the Phone screen Browser Your deskphone includes WML Web bro
25. 57 about AA 57 Call parking nanea a santa 76 Call pickup in SEENEN 78 call pickup alert indication oooo 26 SONG AA AA en aa Aan na 26 Call TImers ET 19 GISPIAYING naa cae aan 19 Calllunparking aaa ada diaa Z Call Bridged A 48 transferring to its voice Mail 48 Calling isa sanmam na aa nakas 41 using a click to dial link 2 2 0 0 ceeeeeeeeeereetteeees 41 Calling a number 38 using nol laka GN 38 calling a person Woo 38 using speed dial aaa aaa a AGANG 38 calling a person from the contacts list 39 calling intercom group Woo Wo Wo Woo WWW 79 Calling using intercom oooooooW maa 79 Calling using intercom oooooooW ka 74 Clicktodial 41 making a call USING aan 41 Conferencecalls 45 46 e 8 GR ME AA A 45 putting a call on hold aan 46 seting UP ET 45 Conference CallS Woo 45 addingapersononhold 45 COMACHS a ad 39 51 52 54 55 58 adding from call history a s 58 calling a person o ooo oW Woman 39 November 2013 91 deleting editing searching selecting Contacts D Dial intercom call Dialing Options setting Directed call pickup Directory searching Directory calling from Disconnects display adjusting contrast Display more Edit CHANING ani ian
26. 6 Taming button click sounds on and Off ka han Ih la asal 27 Tumino error tones on or O anan aan an ea e e e ma aa 27 Seting key repeat AY emak kk kasa 28 E Te E ois aa AL ai ni AA AA 28 Seting Me MINIS Omal nb ba aka bkan ba Ea an aa 29 Seling headset AA 29 Tumming automate gain contol on of LE sad ea ESA 30 integrating other applications with your DENG sis aa e basa lal ra IR AAA mm 30 EE aa E A en TANA Na Ia li ekol 32 Ree VNE Pe RA aa aa AA ma aol Bice uan 32 Chapter 3 Answenng ER UE 33 Sending an active Call ta voicemail na ahh hana ka ak kaya 34 ela an meommg ANN PR RN AA 34 Puting cal Oi VO E 34 E ALAN EKO AA NU KKN RENA ANE ANA 35 Switching to another deskphone during an active CaAll saaan 35 Using Avaya 9601 IP Deskphone SIP November 2013 5 Transferring a call ea kerena Aa EE degen SEH Chapter 4 Making a E e E A 37 Making an emergency call EE Se kabagalan aaa E pula Dana ari 37 ne AA Pi e PR a 38 Speed dialing a person PE Autodialing a pre assigned number 38 Kamalian E 39 Calling a person from the contacts Ist o o Wo Woo ella aa AGA NAGA Oo Calling a person from the call e e ke a ER Ne Pe e GRE MERA ee 40 Calling a person Tom the di Beton asa aa 40 Bang AE IL e ea ian LAN AD YA YAY US AN aa 41 Making a call using a Cilek t0 da limo bea aa ik ile Glen ka an banten AT Chapter 5 About Khas kh o E ENT AA SP PN AA PPPA E AAN 43 Beng All Calle
27. AA A Chapter 10 Tracking presence NANA GA ANAND ANA MA 61 EU A 63 Chapter 12 About Team BUTON ia AN NI Dam 65 Viewing the status of monitored SHANG A RA Aa AN KARENA 65 6 Using Avaya 9601 IP Deskphone SIP November 2013 Answering an active call on a monitored extension ooooroooWo Wo Woman eke 66 Speed dialing to a monitored BTN an ba AR RA LAN A KR AS Ge 66 Assigning rng tone to a monitored SENON en an an an an na olmal 66 Chapter 13 Receiving your messages oom 69 Logging into your voice mail PN NN O AO kanan ied OS Chapter 14 About Features E a a aa ee ere ees eee eee 71 Accessing Ine Featires MENU iii sila setae neta Ram lane a eases peddle ap 71 Feature Table osis ma na Monitoring other extensions at a glance EEN 73 Assigning labels to auto dial numbers banana BB ant e Setting up a tomatie call AA AA 74 Making omaro mercon EE 74 Enabling call forwarding when your line is busy or you do not NEON EE E PEE DA 75 Blocking your extension from displaying during Calle AA 75 Displaying your extension on outgoing CN O YY maketeneiewieiee 76 F N ai AA NN 76 en le Salaman aa NUN NAN dane 77 Setting up enhanced call pickup Be PENTE aa BAN OE AN AA 77 Picking up a call to another B M aa red EN MAA ha BN AKA s m ren TG Picking Up a call to another call pickup group esek en roman BG AA kapsa sapar Kama belanak 78 Answering a call fora Call pickup group MEME es aa Wo
28. AVAYA incovo communicate smarter interact better Using Avaya 9601 IP Deskphone SIP Release 6 3 Issue 2 November 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subseguent modifications additions or deletions to this documentation to the extent made by End User
29. Answering a call Sending an active call to voicemail Procedure To send an active call to voicemail from the Features menu select Transfer to Voicemail Ignoring an incoming call About this task Use this task to turn off the ringer for an incoming call Procedure From the Phone screen presslgnore to turn off the ringer for an incoming call Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 19 4 Press Resume or the line button of the held call to retrieve the call Your system administrator may have administered the Hold Recall feature which alerts you visually and with a priority ring to remind you of a held call after a certain period of time 34 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Muting a call Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute aga
30. NYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER 2 Using Avaya 9601 IP Deskphone SIP REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacit
31. add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off Extending a call to your cell phone EC500 About this task You can use the Extend Call feature to receive a call that is active on your office deskphone on your mobile phone The Extend Call feature uses EC500 Extension to Cellular You to transfer an office call to your mobile phone and move away from your desk This feature is programmed by your system administrator Note Only your administrator can set the destination mobile number Procedure 1 During an active call gain access to the Features menu 2 Scrollto Extend Call and press OK to forward the call to your mobile phone 3 Answer the call on your cell phone The call remains active on your deskphone so you can switch back to your deskphone at any time Using Avaya 9601 IP Deskphone SIP November 2013 83 About Features 84 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 15 Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu gt Advanced Options you can integrate the Microsoft Exchange Server calendar with your phone When Exchange Calendar is active the phone displays the Calendar label beneath your last call appearance on the phone screen The p
32. age 77 Unparking a call About this task Use the Call Unpark feature to release a call from the extension at which it was parked when the extension is part of a coverage or hunt group Procedure 1 From the Phone screen gain access the Features menu 2 Press OK or the corresponding line button to choose Call Unpark 3 4 Press Enter or OK to release the call Enter the original extension from which the call was parked Setting up enhanced call pickup alerting About this task Use this feature to configure audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing Procedure O A O Om BEN gt Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Scroll to Call Pickup Ring Type Select the ringtone using the navigation keys To set the type of alerts for call pickup select Call Pickup Indication Select the call pickup indication type using the right or left navigation keys Using Avaya 9601 IP Deskphone SIP November 2013 77 About Features 10 Press Save Picking up a call to another extension About this task When your administrator has set up this feature you can answer a call ringing at another extension without having to be a member of a pickup group Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary
33. age feature to interrupt or barge in on another user s call and make an announcement This feature is unique because only the person on the paged extension can hear the page Other parties on the call cannot hear the page and the person who makes the page cannot hear anyone on the call If the paged user has a display telephone the paged user can see your caller ID For example users A and B are on a call You have an urgent message for user A and make a whisper page All three users hear the tone that signals the page but only user A hears the page itself You cannot hear user B Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Whisper Page and press OK or just press the corresponding line button 3 Enter the extension you want to call 4 Press Enter or OK to immediately start dialing and deliver your message when the person you called answers Setting mute alert About this task You can use the mute alert feature to get an alert if you start to speak while you have put your phone on mute You can select any of the following alerts Using Avaya 9601 IP Deskphone SIP November 2013 81 About Features e Audible If you put a call on mute and start speaking the deskphone produces a beep after 15 seconds to notify that you have muted your phone Visual If you put a call on mute and start speaking the phones displays the Phone on mute message after 15 seconds on
34. ailover However any click to dial links will not work until the phone transitions to the alternate server e Transitions back to the normal server will restore all original functionality Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 17 Locking and logging in to and logging out of your deskphone Logging in and out maintains your preferences call information and options if you share a telephone with other users Logging in to your deskphone About this task Use this task to log in to your deskphone Avaya Deskphone SIP 6 3 supports Multiple Device Access MDA using which you can register up to 10 SIP devices with your extension If you register to multiple devices you can perform functions such as switching to another registered device during an active call or bridging on to calls at multiple registered devices Procedure 1 On the login screen enter the extension number that your system administrator has assigned to you for login 2 Press Enter or OK 3 Enter the password that your system administrator has assigned to you 4 Press Enter or OK Locking and unlocking your telephone About this task Locking your phone when it is idle prevents it from being used to make a call with the exception of an emergency call When locked a padlock symbol displays and the only actions you can take are to receive calls make an emergency call or unlock the phone Locking your phone d
35. alls You can turn the call timer display on or off Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK or use the Left Right arrows to change the setting N Oo Om A OO N gt Press Save Using Avaya 9601 IP Deskphone SIP November 2013 19 Avaya Menu Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK or the Right Left Arrows to toggle between One Number and List 8 Press Save N Oa OO BEN gt Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure Press Avaya Menu Select Options amp Settings Select Call Settings Select Visual Alerting GO BEN gt Press Change or OK or use the Right Left arrows to turn Visual Alerting on or off 20 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Using options and settings Setting the audio path You can set your ph
36. d and if the Phone screen is not displayed incoming calls display on the top line of the screen You can press the corresponding line button LED to answer the call Procedure Answer an incoming call in one of the following ways If you are not on another call lift the handset or press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset e If you are on another call from the Phone screen scroll to the line with the incoming call and press Answer or OK The deskphone automatically answers the incoming call and puts the previous call on hold e If you are on another call and the deskphone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Answer to automatically put the first call on hold when you answer the new call Alternately you can press Ignore to turn off the ringer for an incoming call To automatically display the Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes Note To automatically display the Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes For more information see Displaying the Phone screen on receiving a call Using Avaya 9601 IP Deskphone SIP November 2013 33
37. e from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call About this task Use this task to set up a conference call and add participants to the conference call Procedure 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the contacts list or the History list 4 Press Join when the person answers the call 5 To add another person press Add and repeat Steps 3 to 4 Adding a person on hold to a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that you want to add to the conference 4 5 Press Join or Conf to add the person to the conference call Press Resume to take the call off hold Using Avaya 9601 IP Deskphone SIP November 2013 45 Using the conference feature Putting a conference call on hold About this task When you put a conference call on hold the other parties can still talk to each other Procedure 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call 46 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 7 Using bridged call appearances In addit
38. e number before actually dialing by using the Bksp softkey Using softkeys you can change the number character format or backspace to edit the number before actually dialing it Using the Bksp softkey you can edit the number before actually dialing it Procedure 1 From the Phone screen enter the number you want to call 2 To edit the number press Bksp to erase the previous character one character at atime To change the character format press More and then press 123 abc ABC 3 Press Call or OK Calling a person from the contacts list About this task You can call any contact that is listed in your contacts list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list Using Avaya 9601 IP Deskphone SIP November 2013 39 Making a call Procedure 1 Press Contacts 2 Select the person or number that you want to call 3 Press More twice 4 Locate the contact that you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his firstname Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 5 Press Call OK or the line appearance to call the selected contact Calling a per
39. e the following On The deskphone plays a ringtone when there is a call on the bridged appearance Off The deskphone does not play an alert ringtone when there is a call on the bridged appearance e Delayed The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered Your administrator can configure the delay Abbreviated The deskphone plays a single beep to indicate a call on the bridged appearance Using Avaya 9601 IP Deskphone SIP November 2013 49 Using bridged call appearances 50 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 8 Using the contacts feature Searching for a contact About this task Use this task to search for a contact that already exist in your contacts list You can jump to a certain group of letters in your contacts list by pressing the associated dial pad button For example if you press 3 the deskphone displays entries starting with D E or F depending on the names of contacts that you might have in the contacts list that start with any of these letters With each successive dialpad key press the deskphone displays the matching entries Procedure 1 Press CONTACTS 2 Use the dialpad to type the name that you want to search If you set up your contacts in the Last Name and First Name format type the letters of the last name If you have set up your contacts using a different format type the most lik
40. e this task to select an appropriate headset profile that best matches the acoustic of deskphone with your headset Procedure 1 Press Avaya Menu 2 Press Select to select Options amp Settings gt Advanced Options gt Headset Profile 3 Press Change to select the profile that matches your headset For more information on headset profiles that Avaya supports see the document Avaya one X 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website 4 Press Save Using Avaya 9601 IP Deskphone SIP November 2013 29 Avaya Menu Turning automatic gain control on or off About this task The automatic gain control AGC automatically adjusts the audio output level to achieve a constant and better quality audio Procedure Press Avaya Menu Options amp Settings Press Select or OK Advanced Options Press Select or OK Automatic Gain Control Press Select or OK Select the Handset Headset or Speaker for which you want to turn AGC on or off Change or OK to turn AGC on or off 10 Save N O OF OO N gt Integrating other applications with your phone About this task If your administrator has set up this option you can integrate Microsoft Exchange Server calendar and contacts with your phone First establish your credentials by entering the user name and password you use for Microsoft Exhange Server email purposes and the domain of your Exchange Server Afte
41. elephone 87 R recording a call 80 Redial un aa ma aa ma EE 38 redial OptiONS La GAAN ima kaa 20 ne sites kanan a umk hentai 20 Ring Paten eseu amankan akan atau 24 changing aa ARINA NANA sana 24 Ring tong daa asean Duma 26 setting for call pickup ooWoW Woo 26 S scrolling and navigation aaa 12 DOU EE 12 ENG NE ii an aan dan a a anda ma aaa la 52 database An Ann A A AA A EE 52 extended nn A PAPA ii aini 52 SENDALL nh ha aa ba man anes 43 SERING NE RM Pen EM deeds 29 headset profile nn 29 setting headset profile oooooWW Wo 29 Opeaker ee ea ND BIND GTA akan 30 speeddialing entern tnr nnnssrretennrnnnn n 38 calling Ke E EE 38 Speed Dialing oooooWo Woo manaannnnnnnn 22 SEUNG UD sisme mallar aaa 22 switching deSkphone esa 35 November 2013 93 T team DUON EE 66 speed dialing semaya Barlak 66 Team Button 65 66 Telephone display icons Wo 12 Lee LEE 2 Telephone stand ANAKAN ANNA Nima GG 15 lela nanan ce enakan 15 Time format nn aan an ialah Kanan 29 tracing calls oo Women 79 80 Transferne al aa da anna ana 35 U Unparking calls ooooWooooWWaa 77 94 Using Avaya 9601 IP Deskphone SIP V Visiting user logging in AS iesene 89 VisualAlerts 20 configuring 20
42. ely letters that matches the contact that you want to find 3 When the deskphone displays the required match you can perform any of the following actions To call the contact press Call e To edit the contact information press More gt Edit Next steps If your administrator has set up a corporate contact list or database you can extend a search For information see Extended searching on page 52 Using Avaya 9601 IP Deskphone SIP November 2013 51 Using the contacts feature Extended searching About this task If your system administrator has set up a corporate contact list or database and has made the extended searching feature available you can make a call to other users in your system by name Procedure 1 Press Contacts 2 Press More gt Search 3 Use the dialpad keys to enter all or part of the first and last name of the person that you want to call 4 Press Search to start the search 5 Ifthe search displays the name and number of the person that you want to call select the line on which the name appears and select an appropriate softkey from the following sofkeys Call To dial the number of the selected person Details To see detailed information about the selected person More and tContacts To add the selected person to your Contacts list Cancel To return to the Search screen 6 Ifthe search does not locate the person that you are seraching press Cancel and use this proced
43. ers menu Scroll to the line to which you want to assign a label or number Some labels are not editable If you can t scroll to a certain line or hear an error tone when you press the line button you cannot edit that label 3 Press Edit 4 Use the dialpad to enter the label text or the Autodial number 5 Press Save Setting up automatic call back About this task When an extension you call is busy use Automatic Call Back to receive a return call automatically as soon as that extension is free Procedure 1 Gain access to the Features menu when you get a busy signal from the extension that you called 2 Scroll to Auto Callback 3 Press OK or press the corresponding line button When you hang up the callback call the feature deactivates automatically Making an auto intercom call About this task Use the Auto Intercom feature to call a specific extension or intercom group Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Auto Icom and press OK or just press the corresponding line button Two numbers display with the Auto Icom feature for example Auto icom 2 3 The first number denotes the intercom group number for the Dial Intercom feature The 74 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Enabling call forwarding when your line is busy or you do not answer next numbe
44. eys at the bottom of the display to determine the actions you can take during failover also try the Phone button to display the Home screen for possible actions Q Important Do not log your telephone off during failover or until normal service is restored on your original telephone server Logging off during failover during transition to or from an alternate server or while your phone is active on an alternate server may cause your phone to become inoperable The following conditions apply when your telephone is in failover mode Messages like Acquiring service if telephone registration has not completed Link recovery Limited phone service if the telephone is unable to log in to any of the servers and Calls may be lost may inform you of a failover situation e If you are on a call when failover occurs that call will remain active You cannot initiate new calls while your phone transitions to the alternate server Certain softkeys may not display and their related functions may be unavailable until transition to the alternate server is complete e Call connection may take longer than usual During the transition to a new server any active conference calls call transfers and held calls may be dropped Incoming calls may not reach you such calls may go to voice mail Emergency calls may or may not work depending on the stage of failover and the functionality available on the alternate server
45. hen your line is busy or if you do not answer on page 75 CFBDA Parking a call on page 76 Call park Picking up a call from your pickup group on page 78 Call pickup Blocking your extension from displaying during calls on page 75 CPN Block Displaying your extension on outgoing calls on page 76 CPN Unblock Calling someone in your intercom group on page 79 Dial Icom Picking up a call to another extension on page 78 Dir Pickup Configuring simultaneous ringing for multiple phones using EC500 on page 82 EC500 Excluding others from bridging onto your call on page 48 Exclusion Extending a call to your cell phone EC500 on page 83 Extend Call Picking up a call to another call pickup group on page 78 Ext Pickup Tracing a malicious call on page 79 MCT Act Recording a call on page 80 Audix Record Making a priority call on page 80 Priority Call Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Monitoring other extensions at a glance Feature Name Common Abbreviation Send All Calls on page 43 SendAllCalis SAC or SAC with a third party s extension if applicable Interrupting a call with a whisper Whisper Act page on page 81 Presence Information on page 61 Presence Bridge Call Appearance on page BCA 47 Note
46. hone displays the appointments in the order of their start times and removes them once the meeting time expires Calendar information is updated when you Log in to your phone Change the calendar settings Go to the Calendar Press the Refresh softkey while viewing an appointment Calendar appointment reminders About this task If you have set the Exchange Reminder Time option to Yes the phone displays a pop up to remind you of the upcoming calendar appointments when the Exchange Reminder Time that you set is reached Procedure When you get a reminder perform one of the following actions To ignore the reminder now but to be reminded after the snooze period press Snooze To ignore the reminder completely press Dismiss Reviewing your appointments About this task Use this task to view your calendar appointments on your deskphone Using Avaya 9601 IP Deskphone SIP November 2013 85 Using the Calendar Procedure 1 On the Phone screen scroll to choose Calendar The phone displays the appointments in the start time order 2 Perform one of the following actions To move backward or forward from one appointment to another press Prev or Next e To call the person with whom you have the appointment press Call Note The number of the person whom you want to call must be present on the Appointment Detail To update the calendar with any new appointments that you have set up on your calenda
47. in to unmute the call Note When the call is muted the Mute button light is on and the top line displays the Mute icon Switching to another deskphone during an active call About this task Use this task to switch to another registered deskphone during an active call when you have registered more than one deskphone with your extension Procedure 1 Answer the incoming call from your deskphone 2 To switch to the other deskphone press Bridge on that deskphone Transferring a call Procedure 1 Select the active call appearance line on which the call that you want to transfer appears 2 PressTransfer Using Avaya 9601 IP Deskphone SIP November 2013 35 Answering a call 3 Dial the number or call the person from the contacts list or from the history list 4 If your administrator configured unattended transfers for your deskphone you can hang up without announcing the call Otherwise pressComplete or press OK Note Unanswered transfers may be returned to your telephone as a recalled transfer In this case you hear a priority ring and see the display message Return next to the call 36 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 4 Making a call About this task If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time When the Phone screen is d
48. ion to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Press Answer Joining a call on a bridged line Procedure 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line About this task When you make a call on a bridged line you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming Using Avaya 9601 IP Deskphone SIP November 2013 47 Using bridged call appearances from the person whose line you are using If you have any guestions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 P
49. isplayed press Phone to move to the top of the call appearance list Procedure Lift the handset or press Speaker or Headset if applicable or a line button for an available line Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Q Important During telephone failover switching between telephone system servers during a system failure the Emergency softkey may not be available until your telephone is connected with an alternate server usually within several seconds Procedure 1 On the Phone screen press Emerg 2 Press Yes when the deskphone displays a prompt Some call servers will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker by going off hook 3 To end the emergency call press End Call or press Speaker Using Avaya 9601 IP Deskphone SIP November 2013 37 Making a call Redialing a number Procedure 1 From the Phone screen press Redial The last number is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 20 Note The last number dialed and redial list are cleared if the Outgoing Call
50. kground logos and button clicks and error tones text size and phone screen width Language amp Region Includes choices for setting the display language and the time format Advanced Options Includes choices for integrating other applications like Microsoft Exchange Server with your phone You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Setting the Phone Screen on calling About this task Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Procedure 1 Press Avaya Menu 2 Select Options amp Settings 3 Press Select or OK 4 Select Call Settings 18 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Using options and settings 5 Press Select or OK 6 Select Phone Screen on Calling 7 Press Change or OK or use the right or left navigation arrows to set the option to Yes or No depending on the current setting 8 Press Save Displaying the phone screen when you get an incoming call About this task Use this task to automatically display the phone screen when you get an incoming call Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Call Settings gt Phone Screen on Ringing 3 Press Change or OK to set the option to Yes 4 Press Save Displaying call timers About this task You can set your call settings to display the duration of c
51. kphone Administrative messages Your administrator can send important messages such as notification of an early office shut down due to inclement weather or information about an imminent service interruption to your deskphone 14 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Telephone stand These types of messages can take any of the following forms A text message streaming across the top display line accompanied by an audible alert An audible alert broadcast through the Speaker or the headset if that device is active An interrupt screen notifying you that you are receiving an audio alert While receiving an audible alert you can switch between the Speaker handset and headset can terminate the pushed audio content by going on hook and can adjust the volume as you normally would during a call Telephone stand If you have placed the phone vertically for wall mounting reverse the tab located under the switchhook in the top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Viewing network information Your system administrator might ask you to check certain phone or network settings to investigate problems You can obtain network information from the Avaya Menu Network Information has seven different screens for viewing the options Audio parameters IP Internet Protocol parameters
52. kphone plays when your deskphone receives a call from a contact in your local phone book Hence when you receive an incoming call you can identify the caller based on the ringer that your deskphone plays If you have not specified a ringtone for a contact the deskphone plays the default ringtone Procedure 1 Press CONTACTS 2 Select the contact for which you want to assign a ring tone and press Details 3 Press Edit Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Deleting a contact 4 Scroll to Ringer 5 Press OK 6 Use the Up and Down navigation keys to choose the ring tone of your choice and press OK 7 Press Back 8 Press Save Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Yesto confirm or No to cancel Accessing Exchange contacts About this task You can now access and download your Calendar contacts into your phone using your exchange credentials You can synchronize and download about 1000 contacts to your phone These contacts are available under the new screen Exchange Contacts You can also access your local PPM contact numbers under the Local Contacts screen and add the exchange contacts under the PPM However presence information would be available only for your local contacts Note This feature is available only if your administrator has configured your extension for the feat
53. lls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select Send All Calls 3 Press OK or press the line button on which Send All Calls appears to turn Send All Calls on or off Enabling call forwarding About this task Use this task to forward your calls to a specified number Procedure 1 Press the right navigation button to gain access to the Features menu 2 Select the forwarding feature that you want to activate Using Avaya 9601 IP Deskphone SIP November 2013 43 About forwarding calls 3 Press Select or OK to turn the call forwarding feature on 4 Enter the destination number to which you want to forward your calls and press Enter Disabling call forwarding About this task Use this task to turn off any call forwarding feature that you activated Procedure 1 Press the right navigation button to gain access to the Features menu 2 Select the active call forwarding feature that you want to turn off 3 Press OK 44 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 6 Using the conference feature You can use conference calls to speak with peopl
54. n Call history icons The following icons indicate the types of calls Icon Name Description gt Missed call Indicates that you did not answer the call or had forwarded the call to your voice mail at Answered call Indicates that you have answered the call e Outgoing call Indicates that you have made the call Presence icons The following icons indicate the presence status of a contact Using Avaya 9601 IP Deskphone SIP November 2013 13 Introduction to the 9601 SIP Deskphone Icon Name Description H Available Indicates that the contact is available that is the contact is registered or logged in and the phone of the contact is in an idle state a Phone in use Indicates that the contact is currently using the phone Not available Indicates that the contact is not logged in or is unregistered Do e Busy Indicates that the phone of the contact is busy with the Send All Calls feature active This icon also designates unavailability of a feature during a call Phone locked Indicates that the screen saver of the phone is on or the phone is locked Ma No presence Indicates that although you have set up the presence tracking for a contact you cannot track the contact due to telephone server differences Bo Note You can view presence icons only if the presence tracking feature is configured for your des
55. n number you do not want the called party to see 5 Press Enter or OK to start calling party number blocking Displaying your extension on outgoing calls About this task If you used the CPN Block feature to block your extension s display on calls you make you can change it back using CPN Unblock CPN Calling Party Number Unblock lets parties you call see your extension Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select CPN Unblock To set up calling party number blocking see Blocking your extension from displaying during calls on page 75 3 Press OK 4 Enter your extension number 5 Press Enter or OK to stop calling party number blocking Parking a call 76 About this task Use the Call Park feature to answer a held call at another extension if you are part of a telephone coverage or hunt group For example if you need to go to another location to verify some information you can park your current call and answer it at another location within your group Procedure 1 During an active call gain access to the Features menu 2 Press OK or the corresponding line button to choose Call Park After parking the call successfully the deskphone provides a confirmation tone Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Unparking a call Next steps For answering a parked call from the parked extension see Unparking a call on p
56. n your deskphone The call pickup group alert provides a visual or an audio alert on your deskphone when a member in your call pickup group gets a call Procedure 1 Press Avaya Menu 2 Press Select to select Options amp Settings gt Screen amp Sound Options gt Call Pickup Indication 3 Press Change to select one of the following e Audible Provides an audio alert e Visual Provides a visual alert Both Provides both audio alert and visual alert None Provides no call pickup alert 26 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com 4 Using options and settings Press Save Turning button click sounds on and off Procedure N O GO A OO N gt Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK or use the Right Left arrows to turn sounds on or off Press Save Turning error tones on or off Your telephone beeps if you make amistake ortake an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure o a OD o kb WD a Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK or use the Right Left arrows to turn error tones on or off Press Save
57. nan da anan Emergency call encrypted call Error tones turning off Exchange contacts Excluding others from bridging exclusion Extension blocking display of unblocking display of F failover Favorites setting up Feature abbreviations Feature table Features 92 Using Avaya 9601 IP Deskphone SIP 87 22 22 71 71 rail 71 71 forwarding 43 tuming Off WE 44 Forwarding saniser daralma dansla enaz 75 A CAN PAA 75 Forwarding de 43 about na es 43 H Handset AGC nan aaa 30 Headset ACC 30 headset te UE 29 SERING pen RE aden MN 29 AU el start ARNAN nana 40 calling from re 40 HISTO E 57 59 clearing all call entries 59 Of gt Sisi NB AGA a a AN 57 removing a Call from oom 58 turning Off ade inna benak a 59 viewing call details 58 Viewing for calls Woman 57 ale alen a am AA IA 34 46 putting a call on hold oooooooWoWoooo 34 putting a conference call on hold 46 Kaha nA e ae 63 Icons in telephone display ooooWoWo 12 Lee TEE 2 INCOMING Call aaa selman asean 34 II NOTING Ae en ana aan 34 incoming Calls ama NAN alarma ale 35 43 forwarding Aaah 43 sending to coverage o oooooooW W WWW oo 43 transferring oWoo Wo oom mmnnannnnnnnnnnnnaa 35 INCOMING CANIS iie elele laik 33 82 ANSWEMING ii iskelesi celi akal naa 33 directing to mul
58. navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor Selectthe next field Enter the number Select the next field N OO O A To know the presence information for this person select Yes on the Track Presence field If presence information is available for this person presence icons will subseguently appear next to this person s name number on the Phone or Contact screen 8 Select the next field Using Avaya 9601 IP Deskphone SIP November 2013 53 Using the contacts feature 9 Select the type of number entered Work Home Mobile 11 12 Press More Primary if applicable The primary number is the one that will always display without having to go into contact details If you have another number for this contact select the next field and repeat from step 5 You can add up to five additional numbers for this contact but you can designate only one number as primary Press Save or OK Editing a contact Procedure Oona A OUO N gt Press Contacts Search for and select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save Assigning specific ring tone to a contact 54 You can configure the ringtone that your des
59. notes the extension your administrator has predefined as your automatic intercom destination extension 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM Tracing a malicious call About this task Use the Malicious Call Trace MCT feature to trace a malicious call Activating MCT alerts a controller to begin call tracing and provide information for reporting this call This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to MCT and the corresponding line button to start the trace Using Avaya 9601 IP Deskphone SIP November 2013 79 About Features An alerting tone and or flashing LED signifies the trace is active Hanging up deactivates MCT Q Important Some countries states and localities have laws that determine if and under what circumstances you can use Malicious Call Trace MCT Before using the MCT feature you must understand and comply with these laws Recording a call About this task Use the One Touch Recording OTR feature to record a malicious call on your voice mail system
60. nvironment it may cause radio interference Install and use the eguipment according to the instruction manual Using Avaya 9601 IP Deskphone SIP November 2013 3 4 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Contents Chapter 1 Introduction to the 9601 SIP Deskphone 0000000 een 9 aa e ee e ng 10 ni aa i a a ilan ba AA dl ai 12 a AA AA e e e TA 12 Kee Mi a a ld lal Ter rere et 13 NENE G aa aa AG NAA AA Ee 13 Administralve EE 14 EH el AN AA AA a AA 15 Viewing network INTONTAION ama aan DAA AIRA saka kk kaka 15 Chapter 2 Avaya RM NN AA NM AA 17 WORST ge a ana AA lke al al elk ila lil edile Pl 17 Seng ihe Phone Scresrnon e e AA al E 18 Displaying the phone screen when you get an incoming Call o ooo o o oom 19 RI El Sa ena ANN AN 19 EE AA AA 20 bangun na AN ena l e bl e ll ala lal 20 Seting Me lanla AA 21 Seting Jang G R anisa bense Ak RIANA ONE 21 Ae akala Bal na an Aa an AA AA TT 22 Seting RETTEN ea aka aka bana aa balda EK 22 Gaining access to ihe favorite Ist sa alaka ha enakan akan aa asa kn Gan 23 Personalizing button dabel dana aka aa 23 Adusting the contrast of the display aan sman sa dai AN dai adadan 24 EE e ae Tn RA A e A 24 Selling a ring tone for incoming forwarded CANS se a dg aan 25 Seting Ting tone for Team BO ea na ee 25 Seng cal pikap ANG ONE a BABA A BANTEN ORA MO 26 selingan alert ora call PICKUP Go Pa aa ana 2
61. o J0m ha ana Deretan PG Calling someone In your intercom group aa AA ban ap a Ba KE na ana 79 Teacing 9 malt ous al Aan aa aa Hi ab bian mam ana esa TG eye a ke niz T RR eye Mey NA EN AA NN na 80 Maga pony Call anal bakal aka an na an 80 Interrupting a call with a whisper Pe i rasim sima a NA BR ea ya 81 Setting mute alert PEE EE AA E A E ee EE ee A e 81 Visual alert for an encrypted call GA UNG AG e PA See E ES 82 Configuring simultaneous ringing for multiple phones using EC500 A pA PNG AA 82 Extending a call to your cell phone EC500 sana nasa an 83 Chapter 15 Using the Calendar ny 85 Calendar appointment reminders aa AA ee 85 AN E 85 Chapter 16 Limited access duringfailover oom 87 Chapter 17 Locking and logging in to and ak out of your paisa a HA 89 Logging m 1o PONG e aa an NE EA BI Locking and unlocking your LEE PO bsa NAN AAA AN AAA 89 Logging out of your deskphone extension e aa bile i PA hee EE 90 Ll AA 91 Using Avaya 9601 IP Deskphone SIP November 2013 7 8 Using Avaya 9601 IP Deskphone SIP November 2013 Chapter 1 Introduction to the 9601 SIP Deskphone Your deskphone provides many features that include e Viewing and managing your calls call logs and contacts list e Customizing your deskphone e Accessing your voice mail Using integrated WML browser Your administrator might not have configured all functions and featu
62. oes not log it out you are still logged in but must enter your login password when you unlock the phone If you press a button that is not allowed on a locked phone an error beep sounds Using Avaya 9601 IP Deskphone SIP November 2013 89 Locking and logging in to and logging out of your deskphone Note Ensure that you do not have any active calls when you lock the phone Procedure 1 From the Phone screen or the Features menu screen press Phone Lock 2 Press Lock 3 To unlock your phone pressUnlock and enter the password you use for telephone login Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Press Log Out to choose Log Out 3 Press Yes when the deskphone prompts for confirmation 90 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Index A ACCESS Sea Na A 87 limited during failover oooooo 87 ACTIVE CAIIS si e e ta dam nina 83 directing to cell phone ooooocoo 83 Administrativemessages 14 e RE EE e 14 Ee na 30 answering call on a monitored extension 66 ADpPliCatlon ET 17 Appointment nananaksak nananaksak 85 reviewing calendar Woo 85 Assigning ring tone oom Wo Wo 25 66 forwardedcalls 25 monitoredstation 66
63. one to go off hook on the Speaker or the Headset when you make an on hook call Procedure Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK or use the Right Left arrows to change the Speaker or Headset setting N Oa O BEN gt 8 Press Save Setting dialing options About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want off hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Dialing options Oona BEN gt Using Avaya 9601 IP Deskphone SIP November 2013 21 Avaya Menu If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK or the Right Left Arrows to toggle between On hook and Editable When on hook dialing is in effect dialpad edit dial searches are not available 8
64. or view network information Volume Press Volume to adjust the volume of the handset headset speaker and ringer 14 Mute Press Mute to mute a call in progress To take a call off mute press Mute again Using Avaya 9601 IP Deskphone SIP Overview November 2013 11 Introduction to the 9601 SIP Deskphone No Name Description 15 Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset or press Headset 16 Headset Press Headset to use the headset if connected Note Only HIS headset cords are compatible with your phone Scrolling and navigation When navigating through the options and features on your telephone display use the navigation arrows to scroll and buttons to select lines or options Use the up and down navigation arrows to scroll up or down through lists holding either arrow for a few seconds produces a fast scroll Use the right and left navigation arrows to move between the Phone screen and Features list or the Features list and System Numbers list or to move the cursor right or left when entering text Use the Display More key to scroll the selected line when the double chevron symbol gt gt appears in the display When you scroll to a line on the display that line is selected The softkey labels will change according to the options available for the selected line The OK button is a shortcut for the
65. ou may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with you
66. r press More gt Refresh e If you pressed More and want to re display the previous set of softkeys press More again e To exit the calendar and return to the Phone screen press More gt Exit 86 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 16 Limited access during failover One or more telephone system servers provide your phone with its connectivity features and functionality If a disconnect or switch from one server to another occurs your phone goes into failover mode to keep it operating while alternate server resources are established Depending on the server your phone is on a Failover icon may appear on the top display line to notify you that failover is in effect Failover has different stages For example while your phone transitions to a new server it is in limbo and functionality may be limited Then when the alternate server is active your phone assumes the functionality available on that server which may not be the same as your original server When the original server is restored your phone transitions back failback and functionality may again be limited during the transition When your phone is back on the original server normal functionality is restored Failover and failback are automatic you have no control over failure mode Keep in mind that during failover certain features may not be available and telephone functionality may be limited Check the softk
67. r denotes the extension your administrator has predefined as your automatic intercom destination extension 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM Enabling call forwarding when your line is busy or you do hot answer About this task Use this task to set a number to which your calls are forwarded when your line is busy or when you do not answer a call You must enter the telephone number where the calls are forwarded each time you enable this feature Procedure 1 From the Phone Screen gain access to the Features menu 2 Press Select to choose Call Fwd Busy No Ans 3 Enter the number to which you want to forward your calls 4 Press OK to turn call forwarding off if it is already on Blocking your extension from displaying during calls About this task You can override the system default setting to display your extension on outgoing calls Use the Calling Party Number Blocking feature to prevent your number from displaying Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select CPN Block To stop calling party number blocking see Displaying your extension on outgoing calls on page 76 3 Press OK Using Avaya 9601 IP Deskphone SIP November 2013 75 About Features 4 Enter the extensio
68. r establishing your credentials you can set your calendar preferences Procedure 1 Press Avaya Menu 2 Press Select to select Options amp Settings gt Advanced Options gt Exchange Integration 30 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Integrating other applications with your phone 3 If you have already set up your credentials and do not want to change them proceed to Step 9 To establish or change your credentials select Email Name amp Password and enter the following Your Microsoft Exchange server email user name Your Microsoft Exchange server email password e The location domain or the IP address of the server on which Microsoft Exchange runs e Whether you want the deskphone to display a prompt to enter your user name and password every time you access Microsoft Exchange calendar on your phone Press Change to change the setting as reguired 4 Press Save or OK 5 To set or change your calendar preferences select Calendar and enter the following e Whether or not you want your phone to activate the calendaring feature Press Change to change the Use Exchange Calendar setting to Yes or No e Whether or not you want your phone to remind you of items on your calendar Press Change to change the Enable Exchange Reminder setting to Yes or No e If you want to be reminded of calendar items indicate in minutes how far in advance you want to get a reminder for
69. r system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya November 2013 Comments infodev avaya com Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support VCCl Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic e
70. r system number is enabled or disabled in the Feature or System Numbers View The green LED glows to indicate that a feature is enabled When you turn off the feature the LED turns off Softkeys Use the softkeys to act on the highlighted line on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed The QTP displays the options that are administered for the extension such as EC500 or Call Forwarding Softkey Labels The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed Display More Use the Display More key to scroll the selected line when the gt gt symbol appears Message Press Message to connect directly to your voice mail system This button is illuminated when you have voice mail messages waiting Navigation Arrows Use the right and left navigation arrows to navigate between menus or to move the cursor during text input Use the up and down navigation arrows to move from one line to another Phone Press Phone to view and manage your calls 10 Contacts Press Contacts to view the entries in your contact list 11 History Press History to view the history of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browser log out
71. re answered by someone else in your pickup group are shown with a Forwarding icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the History button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 40 Viewing the call history Procedure 1 Press History You can go to the top of the list by pressing History again 2 Scroll to the right or left to view separate lists of all answered outgoing or missed calls Note When contacts whose presence you have set up to track have called you the applicable presence icon displays along with their call information See About icons on page 12 for a description of the icons 3 Scroll up or down to view the entries on the list Using Avaya 9601 IP Deskphone SIP November 2013 57 Call History Viewing call history details Procedure 1 Press History 2 Select the number you want to view 3 Press Details If you are logging bridged calls as well as your own bridged call details are identified by either CALL FOR calls made to the bridged line or CALLED FROM calls made from the bridged line preceding the applicable number To log not log bridged calls see Turning off call history on page 59 4 To return to the list view press More and then pressBack Adding an entry
72. res described in this user guide Using Avaya 9601 IP Deskphone SIP November 2013 9 Introduction to the 9601 SIP Deskphone Overview The following section describes the display keys buttons and the associated features that are available on the deskphone gt gt 2 Abcdefghijklmnop Abcdefghijkimnop Softkey1 Softkey 2 Softkey 3 4 Figure 1 A 9601 deskphone The following table provides descriptions of buttons and features of the 9601 deskphones No Name Description 1 Message waiting An illuminated red light in the upper right corner of your indicator phone that indicates that you have a voice mail If Visual Alerting is enabled this light flashes when you receive an incoming call In addition to the message waiting indicator the Message button is also illuminated when you have voice mail 10 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com No Name Description Top Line The Top Line shows status information such as the time and date error indications and missed calls Features and call appearance lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line In case of an incoming call the green LED blinks While the deskphone is off hook both the red and the green LED glow Lines also indicate if a feature o
73. ress OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list Excluding others from bridging on to your call About this task Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call You can activate exclusion only during an active call Procedure 1 Access the Features menu during an active call 2 Scroll down to Exclusion and press OK or just press the corresponding line button When you activate Exclusion during a call all parties except you and the calling and the called party are dropped from the call Transferring a bridged call to its own voice mail About this task Use the Transfer to Voice Mail feature to transfer a call you took on a bridged line to its voice mail Procedure 1 During an active bridged call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Transfer to Voice Mail 3 Press OK or Enter to transfer the bridged call to its respective voice mail system 48 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Independent alerting for each Bridged Call Appearance Independent alerting for each Bridged Call Appearance You can use the Independent alerting for each Bridged Call Appearance feature if your system administrator has enabled the feature for your extension The four options available ar
74. sence icons on page 13 Using Avaya 9601 IP Deskphone SIP November 2013 61 Tracking presence information 62 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 11 About Hotline You can use the Hotline feature to dial a preconfigured number that your system administrator has already set for you To dial the hotline number lift your handset or press SPEAKER Alternatively if you are using a headset press HEADSET The deskphone automatically dials the number that your system administrator has configured for you Using Avaya 9601 IP Deskphone SIP November 2013 63 About Hotline 64 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 12 About Team Button You can use the Team Button feature to Monitor the status of the extensions of your teammates from your deskphone Answer any incoming call to the monitored station from your deskphone Speed dial to call a monitored station that is idle e Hear audible alerts for the monitored extensions on your deskphone The following table shows different icons of the Team Button feature Icon Indication Gi The monitored extension is idle The monitored extension is on another call to a different extension o D The monitored extension is idle but the user has forwarded all incoming calls The monitored extension is on another call and the user has forwarded all incoming
75. son from the call history Procedure 1 Press the History button 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to call 5 Press the Call softkey or the OK button Calling a person from the directory About this task If your administrator has set up a company directory you can use the Contacts button to search through the directory then call the person you found Note Use the Contacts button on the phone to initiate either a directory search as described here or to find a contact on your personal Contacts list To locate a person on your Contacts list see Searching for a contact on page 51 40 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Dialing an E 164 number Procedure N O Gi 1 Press Contacts 2 Press More 3 4 Enter the person s full or partial first name if desired To enter all or part of the last Press Search name only skip this step and the next and scroll down to the Last Name field Press OK Enter the person s full or partial last name Press Search or the OK button to start searching the directory When the person you want displays press Call to call the person Dialing an E 164 number About this task E 164 is a standard format of interna
76. the phone status line Both Combines the actions and options of both audible and visual alerting If the mute alert feature is active and you put a call on mute the phone displays the Mute Alert on status on one of the call appearance lines You can press the line to deactivate the mute alert feature Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Mute Alerting N Oa OO BEN gt Press Change or OK to toggle between the choices None Audible Visible and Both 8 Press Save Visual alert for an encrypted call Using your Deskphone you can now see whether an incoming or an outgoing call is encrypted The secure status is indicated by the secure icon a padlock on the call status line Note Only the connection to and from the phone instrument is encrypted This encryption may not extend beyond the call server Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you 82 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Configuring simultaneous ringing for multiple phones using EC500 can answer office calls while you are away from your desk The system administrator has to
77. tional public telephone numbering An E 164 number can have up to 15 digits and is preceded by a plus sign Use the following procedure to dial an E 164 number Procedure 1 Press asterisk twice or press to display the plus sign If you are using the SPEAKER the HEADSET or the call appearance line the phone displays the plus softkey on the screen 2 Dial the number that you want to call Making a call using a Click to dial link Procedure 1 Select the line with the link for the person or number you want to call 2 Press the line button corresponding to the line with the link or press OK Using Avaya 9601 IP Deskphone SIP November 2013 41 Making a call The deskphone initiates a call to the person or number associated with the click to dial link 42 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 5 About forwarding calls You can forward your incoming calls to another number or to voice mail When the Forward button light is on one or more of the forwarding features are active The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming ca
78. tiple telephones 82 Incoming Calls oooooco ooooo Wa 75 forwarding when busy or no answer 75 ntercomgroup e 79 K key repeat delay aaa havalar 28 November 2013 L Language Hina menahan aa aan anna 28 Changing an aasa aman 28 legal notices m 2 Logging in to your deskphone extension 89 Logging in to your telephone 89 Logging out of your telephone extension 89 M malicious call tracing ooooowoo 79 Messages o ooooWo ooooo mna 14 69 About anG anG Ne AN Gham 14 TECEIVING esen ekekeke a san san naaa a kanan 69 Microsoft Exchange integration 30 monitoring other extensions a 73 multipledeviceaccess 35 NEIE dE 81 SETTING aa Na anne an a 81 mutingcalls nne nn 35 N navigation ATTOWS 12 nghtand ett am nona 12 upanddown 12 Network information ooooo 15 VIEWING aaa 15 O On hook dialing nanana a anannasnnsnann 21 Options amp Settings 17 18 20 22 24 26 28 59 73 81 APO arr aka NAA MA ai in LE call HISTORY maa AGAD 59 call pickup alert settings
79. ure Using the Exchange Contacts feature you can perform the following actions on your Outlook contacts from your Deskphone View the contacts Search for a particular contact Call a contact View the details of a contact Copy a contact to your local contacts Using Avaya 9601 IP Deskphone SIP November 2013 55 Using the contacts feature 56 You can not edit or delete an Exchange contact from your Deskphone You must copy the contact to your local contacts before you modify any details of that contact Before using this feature you must first enter your Exchange server credentials To know how to enter your Exchange server credentials see Procedure 1 Press CONTACTS 2 Press More Exchange 3 4 On the Contact Edit screen specify the name telephone numbers and telephone To copy a contact from the Exchange server to the contacts list press Local types for the contact Press Save Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 9 Call History The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged calls If you are a member of a call pickup group any calls you picked up for another person or you missed and we
80. ure to perform a different search For example if you entered a partial first and last name enter the name in its entirety and search again Viewing a contact s details Procedure 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 52 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Adding a new contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact About this task You can add up to six numbers for a contact Selecting track presence as a type allows you to track the contact s telephone presence for example not logged in logged in in use or sending all calls to another number Procedure 1 Press Contacts 2 Press New 3 Enter the first and last name using the dialpad Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed e If the characters are on the same key pause before entering the next character To enter a space press 0 Enter remaining letters or numbers To delete the last character press the Bksp softkey Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right
81. wser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone For more information contact your system administrator Access the browser through Avaya Menu If you do not see the Browser option on Avaya Menu Web applications are not available for your deskphone Note The 9601 deskphone does not support displaying images through the browser Using the WML browser Procedure 1 Press Avaya Menu 2 Scroll to Browser 3 Press Select or OK The WML browser opens the home page 4 Scroll to the link that you want to view 5 Press OK to open the link 6 Perform any of the following actions e To stop loading the current page press Cancel To reload the current page press Refresh To open the home page press Home To close the browser press PHONE 32 Using Avaya 9601 IP Deskphone SIP November 2013 Comments infodev avaya com Chapter 3 Answering a call About this task When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Go to Phone on Ringing option enabled you must press Phone to choose a line or view call options If you do not have the Go to Phone Screen on Ringing option enable
82. y is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases Y

Using Avaya 9601 IP Deskphone SIP

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