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Troubleshooting

1. 6 12 Permitting printing by public users 2 220220002002a00nan0nnunnnnnnannnanunannnununnnnnnnnnnnunnnnnnnnnnunnnunununnen 6 13 Cannot perform network fax network scan uu nauunnan00nanunnnnunnununnnnunnnnunnnnunnununnnnunnnnunnununnnnnnnn 7 3 ada do A 7 6 Transmission system error Code 0z220 20000200000nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnn une 7 6 RECEPTION system error COde uuessnenonnnenonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnen 7 8 Printing a destination MS aiii 7 9 d Color MF 752 652 Contents 1 10 11 12 13 Cannot Use the Fax Function 8 1 Cannot transmit faxeS vir aan goga Ba Saale sg ecu aaa Gust Oua eu asaltat mariana 8 3 8 2 Ganor receive fakes BORER ARSI a Ai NN RAI IM ON EVER e ee 8 4 8 3 G3 Tax error code AAA o o o Gia a aa aaa oaia iau btu ada 8 5 TRANSMISSION systemertol COGO asi citoon pieces ata ti i Daiana AC Sa ss 8 5 Reception System eror COGS a 8 6 8 4 Main messages and remedies uu0na000nan0nnanunnnnnnnnnnnnnnnnnnnnnanunnanunnnnunnannnnanunnununnununnannnnannnn nun 8 7 8 5 setting Dialing Method aa ai 8 8 8 6 Setting Check DESL amp Send nidad 8 9 8 7 Setting the number of RX call rings eere eee eere eee eere enne nennen nnne nnn nnn nn nnne 8 10 Cannot Copy 9 1 Cannot A PEE 9 3 9 2 Main mess
2. 1 4 When a paper jam is occurring at the right side door The following illustrations show how to fix a paper jam occurring at the right side door A CAUTION The area around the fusing unit is hot e To avoid a burn injury be careful not to touch any parts except for the specified knob and dial e In case your hand or any other part of your body comes in contact with the heated section immediately run it under cold water and seek medical assistance A CAUTION e Carry out this work carefully so that you keep the inside of the machine your clothing and hands free from toner contamination If any toner does get on your hand wash it off using water or neutral detergent If any toner gets into your eyes immediately wash it out with water and consult your doctor 1 6 d Color MF 752 652 1 5 When a paper jam is occurring in a paper tray 4 1 5 When a paper jam is occurring in a paper tray The following illustrations show how to fix a paper jam occurring in the paper tray Tips e The figure above shows the optional Large Capacity Unit LU 301 installed NOTICE When closing the Top Hight Door press around the center of the Top Hight Door and ensure that it is se curely closed Be careful not to touch the surface of the film or Paper Feed Hollers with your hand d Color MF 752 652 1 7 4 When a paper jam is occurring on the Finisher FS 534 1 6 1 6 When a paper jam is occurring on the Finisher FS 534 T
3. 2265 Parameter of the certificate verification is invalid 2266 Internal error of the certificate verification management module 2267 The device certificate does not exist 2268 No certificate is sent from the communications peer d Color MF 752 652 11 19 1 1 Error code list 11 3 11 20 d Color MF 752 652 1 2 When the Bit Count Does Not Match between the Server and the Client 12 MIRA RRRR 12 When the Bit Count Does Not Match between the Server and the Client If the print server is Windows Server 2008 2008 R2 and its OS bit count does not match that of the client computer an additional driver may not be installed normally in the print server To solve this problem specify the setup information file ntprint inf of the operating system with a different bit number when installing the additional driver on the print server The following describes how to install the additional driver by specifying a setup information file on a different computer from that of the print server Tips e Before starting this procedure prepare to configure a different client computer from that of the print server and install the operating system that has a bit number different from that of the print server e On the print server side the system drive of the client computer is assigned as the network drive Con figure the setting to share the drive to be assigned in advance This exam
4. Functions LDAP Code Description 1 An invalid operation occurred 4 The number of search results has exceeded the maximum number of items allowed 7 The LDAP server does not support SASL 10 Unable to trace the link although Referral is specified 32 Cannot find the search route 49 Failed to log in to the LDAP server 80 An unexpected error occurred 85 The connection has timed out 86 The supported SASL does not match the LDAP server side 88 Cancelled by the user 90 A memory shortage has occurred 91 Unable to connect to the LDAP server 92 The supported LDAP version does not match the LDAP server side 128 Failed to resolve the LDAP server name using the DNS server 129 The certificate of the LDAP server has expired 130 Mutual authentication using GSS SPNEGO Kerberos v5 failed 131 The search result remains 2238 The CN field of the LDAP server certificate does not match the server address 2239 The LDAP server certificate does not have the expected usage for a server 2240 The LDAP server certificate is not trusted To trust the certificate the certificate must be registered to the system 2241 The LDAP server certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out 2244 Unable to check for expira
5. 1 Network fax error code 7 2 Reception system error code If the machine encounters a problem while receiving a network fax an error dialog will appear and error codes will be displayed in Nxx format Take corrective actions by referring to the table below ror Code Type Descrip Corrective Actions tion N50 SMTP re SMTP re If SMTP reception does not start 60 minutes later after an ception ception er incoming call was connected this error occurs ror Ask the sender to resend the fax N51 Decoding Originaltoo Ask the sender to shorten the length of original to be sent long error before resending the fax N52 Decoding Received Ask the sender to reduce the number of pages to be sent page too before resending the fax long error N53 Decoding File error Ask the sender to resend the fax in a correct format shown below Internet fax TIFF IP Address Fax PDF or TIFF N54 Decoding Decode er Fax received contains data in an invalid format Ask the sender to resend the fax in a correct format 7 8 d Color MF 752 652 7 3 Printing a destination list 7 3 Printing a destination list 1 Tap Utility then select Administrator Settings Enter the password then tap OK Select items to print from the address registration list O b N tinations then tap Print Specify the number of destinations you wish to print up to 100 BOOKNAFK Administrator Set gt One Touch User Box
6. Bi 1 Next Box Job Next Fax Scan Job Check the following items e Check for any pieces of paper left in the back of the section indicated on the Touch Panel If the paper cannot be easily removed do not continue instead contact your service representative e Once again open and close the door at the section with the location number indicated on the Touch Panel This action may clear the message Contact your service representative if the paper jam indication persists even after you have checked d Color MF 752 652 2 3 When an error message appears 2 2 3 When an error message appears When an error is detected the following message appears Take the appropriate action according to the message displayed on the screen If you cannot resolve the error write down the Trouble Code and contact your service representative with the power plug disconnected from the power outlet In normal circumstances the phone number and fax number for your service representative appear in the center of the screen lower front door If the trouble code appears again contact your Service Representative Job List 1 An internal has error occurred Open and close the TEL FAX Trouble Code CAEN NOTICE f a defective part can be separated in order to be able to continue operations after a problem has been de tected Continue or Recover Data is displayed To continue operations select any key Howeve
7. Cannot print Description of problem Print processing on the compu ter has finished but printing does not start Check points Is there sufficient available com puter memory Remedy Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the print er driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver For the test printing procedure refer to page 6 9 If network connection is in place is the printer controller connect ed to the network Check with the network adminis trator Is the machine in enhanced se curity mode Configure authentication set tings in enhanced security mode For details on authentication set tings in enhanced security mode refer to User s Guide Print Op erations Printing order is disturbed a job sent later is printed before the preceding jobs Has an error occurred in this ma chine for example the paper has run out When Job Priority Operation Settings is enabled in the Ad ministrator Settings of the print er only the jobs that are not experiencing problems are proc essed and those with any prob lem are held in queue Secure printing cannot be proc essed Is Password Rules set to Ena ble on this machine I
8. Risoluzione del problemi Troubleshooting Fehlerbehebung Depannage Resolucion de problemas d COLOR MF652 d COLOR MF752 A Code 572404 PUBLICATION ISSUED BY Olivetti S p A Gruppo Telecom Italia Via Jervis 77 10015 lvrea ITALY www olivetti com Copyright 2012 Olivetti Allrights reserved The mark affixed to the product certifies that the product satisfies the basic quality requirements The manufacturer reserves the right to carry out modifications to the product described in this manual at any time and without any notice ENERGY STAR is a U S registered mark ENERGY STAR The ENERGY STAR program is an energy reduction plan introduced by theUnited States Environmental Protection Agency in response to environmental issues and for the purpose of advancing the development and utilization of more energy efficient office equipment Your attention is drawn to the following actions which could compromise the conformity attested to above as well as the characteristics of the product e incorrect electrical power supply e incorrect installation incorrect or improper use or use not in compliance with the warnings provided in the User s Manual supplied with the product e replacement of original components or accessories with others of a type not approved by the manufacturer or performed by unauthorised personnel All rights reserved No part of this material may be reproduced or transmitted
9. 1 1 Screen that appears when a paper staple jam has occurred If any paper staple jam has occurred on this machine as shown in the screen shot below the Touch Panel shows the section where the jam has occurred In an occurrence of a paper staple jam check the Touch Panel to see where it is occurring and follow the guidance regarding corrective actions to take The blinking number enclosed in a circle represents the section where a paper staple jam is occurring Tap Start Guidance and follow the guidance instructions to remove jammed paper If the jam is not completely cleared the following message appears Paper remaining in device Remove pa per according to instructions Follow the guidance again to remove paper g Paper Jam Job List Maintenance procedures are described Misfeed detected Remove paper according to the instructions Start Guidance Next Box Job Next Fax Scan Job ltem Start Guidance Description Tap this key to start animated instructions showing how to remove pa per staple jam Number enclosed in a cir cle indicating the location number for the section with a paper staple jam A section chart is displayed with a location number enclosed in a circle for a section where a paper staple jam has occurred d Color MF 752 652 When a paper staple jam is occurring 1 2 1 2 When a paper staple jam is occurring Take action referring to the following pages For informa
10. Otherwise tap Zoom on the copy main screen to select Au to and perform reduced copy ing at a zoom ratio matching the paper Cannot switch to the 2 Sided gt 1 Sided or 2 Sided gt 2 Sided function Have settings been selected that cannot be combined Check the combinations of the selected settings On a device with account track enabled copying would not start even after entering the password Did the message The counter for the account has reached its maximum allowance appear Contact your administrator The staple position deviates by 90 degrees Has the staple position been cor rectly specified Specify the staple position cor rectly For information on how to configure the staple settings re fer to User s Guide Copy Oper ations d Color MF 752 652 Cannot copy Description of problem Ejected paper is not get stacked evenly punch holes or staple positions do not line up Check points Is the paper curled Remedy Remove the paper from the pa per tray turn it over and then load it again Is there a gap between the Lat eral Guide in the paper tray and the sides of the paper Slide the Lateral Guide in the paper tray against the sides of the paper so that there is no gap Is the paper type configured cor rectly Configure the paper type of the selected tray correctly d Color MF 752 652 9 5 9 Main messages and
11. e Check to see that the Main Power Switch and the Power key are turned ON In case the Touch Panel does not appear even after checking it contact your service representative d Color MF 752 652 6 Cannot Print 6 1 Cannot print IE 6 Cannot Print 6 1 Cannot print Description of problem A message saying Printer is not connected or Print Error ap pears on the computer screen Check points Is the power turned on Remedy Check the Main Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in the ErP Auto Power Off mode If the machine is placed into the ErP Auto Power Off mode it can not receive any jobs Press the Power key to release the ErP Auto Power Off mode For the ErP Auto Power Off mode refer to User s Guide Control Panel Is another printer specified Check the specified printer name Is the network or USB cable dis connected Make sure that the cables are correctly connected If a hub is used also check the connection with the hub Has an error occurred on the ma chine Check the Control Panel of this machine Is there sufficient available com puter memory Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the print er driver In this case remove the cause of memory short
12. 7 9 Is the telephone line setting cor rect Does the setting in Dialing Meth od match the telephone line be ing used Check the setting and correct it if an error is found For the dialing method setting refer to page 8 8 Also is the correct telephone line specified in Select Line Check that the line registered in the address book and the line set at the time of fax transmission are correct Is the modular cable connected correctly Is the modular cable connected Check the modular cable con nection and if unplugged plug it in securely Also is the line specified in Se lect Line correctly connected Check the connection of the line you have specified Is there a problem with the re ceiving machine Is the power of the receiving fac simile turned off is it out of paper or is there another problem Call the recipient to determine whether there is a problem If it is a password TX job have you sent the correct password Check the recipient s password then resend the fax using a cor rect password Was the sender s fax number correctly registered with Check Dest amp Send Check that the fax number regis tered with the recipient is cor rect Or set Check Dest amp Send to No and then send a fax For details on the setting of Check Dest amp Send refer to page 8 9 d Color MF 752 652 8 Cannot receive faxes 8 2 8 2 Cannot rece
13. Also a message appears when the Slit Scan Glass is dirty Replace consumables mentioned in the displayed message or clean the Slit Scan Glass Program Quick Copy Job List F Ready to Copy NumberofSets EINEN Toner Y is low Replace when indicated Check Setting BE DoNot Printed i 2 B E f Staple Original Type Color Booklet Paper Duplex Finishing Combine A message recommending that parts be replaced indicates that certain consumables are running out Al though you can still continue to print for a while after the message is displayed it is advisable to promptly prepare replacement consumables e For a Toner Cartridge Toner is low Replace when indicated appears followed by Replace Toner Cartridge Replace the Toner Cartridge based on the maintenance contract e For Imaging Unit When the message The Imaging Unit needs to be replaced appears replace it based on the maintenance contract Contact your service representative if the messages continue to appear even after replacement or cleaning has been carried out d Color MF 752 652 2 3 When a paper jam message persists 2 2 When a paper jam message persists There may be a paper jam occurring in sections other than those indicated on the Touch Panel Check the sections again not shown on the Touch Panel Paper Jam Maintenance procedures are described Misfeed detected Remove paper according to the instructions Start Guidance
14. In Windows 7 Server 2008 R2 open the Start menu then click Devices and Printers Right click the icon of this machine and click Properties or Printer Properties In the General tab click Print Test Page If test printing has succeeded click OK gt f test printing has failed click Troubleshoot to find out how to solve the problem d Color MF 752 652 6 9 6 Printing a file from a User Box 6 4 6 4 Printing a file from a User Box Tap User Box on the main menu Select the desired User Box then tap Open Select the target file then tap Print Change print settings as necessary and click Start 6 10 d Color MF 752 652 6 5 Setting an encryption passphrase for the printer driver 6 6 5 Setting an encryption passphrase for the printer driver Open the Printers window or Printers and Faxes window 3 In Windows XP Server 2003 open the Start menu then click Printers and Faxes If Printers and Faxes is not displayed on the Start menu in Windows XP Server 2003 open the Start menu then click Control Panel Printers and Other Hardware Printers and Faxes When Control Panel is displayed in Classic View double click Printers and Faxes gt In Windows Vista Server 2008 open the Start menu then click Control Panel Hardware and Sound Printers When Control Panel is displayed in Classic View double click Printers gt In Windows 7 Server 2008 R2 open the Start me
15. RX enabled If Memory RX is enabled print the fax from the Memory RX User Box For details on Memory RX refer to User s Guide Box Opera tions Is paper in the machine If no paper is loaded the paper supply icon blinks and the ma chine stores received faxes in the memory Add paper Is paper jammed in the machine If a paper jam is occurring the machine stores received faxes in the memory Clear the jammed paper Is the machine out of toner No fax can be received if the ton er is exhausted Replace the Toner Cartridge For details on how to replace the Toner Cartridge refer to User s Guide Maintenance d Color MF 752 652 8 3 G3 fax error code 8 3 G3 fax error code Transmission system error code If the machine encounters a problem while sending a G3 fax an error dialog will appear and error codes will be displayed in Txx format Take corrective actions by referring to the table below Code Corrective Actions TOO e Check to see if the destination is correct e Check the state of the recipient TO5 Check the state of the recipient TO8 Check the line status 118 Check the state of the recipient 128 Check the state of the recipient 132 Check the line status 142 Check the line status 143 Check the line status 148 e Check to see if the destination is correct e Check that the fax number registered with the
16. Send Tap Utility then select One Touch User Box Registration 2 Select Create One Touch Destination Address Book Public Fax 3 Select the target one touch destination then tap New 4 Tap Line Settings set Check Dest amp Send to No then tap OK Select the fax transmission conditions Utility gt New Fax gt Line Settings SSE yest Select Line lm Display Keypad Utility Overseas TX Yes Line 1 mur uee Address Book ublic 3 z els e Fax mor y V34 OFF New 07 27 2011 10 46 B 5 Tap OK d Color MF 752 652 Setting the number of RX call rings 8 7 Setting the number of RX call rings 1 Tap Utility then select Administrator Settings 2 Enter the password then tap OK 3 Select Fax Settings Line Parameter Setting 4 Select Number of RX Call Rings tap to set it to 0 then tap OK Select job setting CI i ca i a i i Administrator Settings gt Fax Settings gt Line Parameter Setting Dialing Method MOE Receive Mode Display Keypad LIND Job Setting Utility 0 15 Administrator ettings Number of Redials ME Redial Interval MEE mw Air 3 4 07 27 2011 Fax Settings Tint 13 53 ae EE d Color MF 752 652 9 Cannot Copy 9 1 Cannot copy D 9 Cannot Copy 9 1 Cannot copy De
17. When Job Priority Operation Settings is enabled in the Ad ministrator Settings of this ma chine only the jobs that are not experiencing problems are proc essed Did you specify Save in User Box when executing the print job Check if the target job is saved in a User Box If a file is saved in a User Box print it from the User Box For the procedure for printing a file from a User Box refer to page 6 10 Did you specify Secure Print when executing the print job Check if the target job is saved under Secure Print If itis saved under Secure Print print the file from the Secure Print User Box For details on the Secure Print function refer to User s Guide Print Operations Is Secure Print Only specified on the machine Execute the print job in Secure Print mode For details on the Secure Print function refer to User s Guide Print Operations If account track is enabled are the account name and password correct Enter the correct account name and password If user authentication is enabled are the user name and password correct Enter the correct user name or password Does the encryption passphrase match between the printer driver and the machine Specify the same encryption passphrase for this machine and the printer driver For the encryption passphrase setting procedure for the printer driver refer to page 6 11 d Color MF 752 652 6 1
18. been interrupted 62 The device is not connected to the network 70 The network connection is busy 450 The file has not been deleted 451 The file transfer failed e g due to insufficient server capacity 452 The file transfer failed e g due to insufficient server capacity 501 Syntax error in parameters or arguments 530 Incorrect login name or password 550 The specified folder does not exist 592 The file operation failed e g due to insufficient server capacity SMB transmission 42 The protocol is not initialized 52 MIO was reset during forwarding 55 An I O buffer capacity shortage occurred 57 Failed to connect to the server 62 The device is not connected to the network The connection has been interrupted 70 The network connection is busy 4096 The host name is not specified The specified host name does not exist on the network 4097 The user name is not specified Unable to log in with the specified user name and password The user does not have write permission to the folder Failed to log in due to an SMB protocol error 4098 The folder name is not specified The specified folder does not exist 4099 The user name is not specified Unable to log in with the specified user name and password The user does not have write permission to the folder Failed to log in due to an SMB protocol error 4100 The specified file name is invalid 4101 The specified file already exists and is write protected The folder and the disk are wr
19. configured to use the hard disk it is unable to perform verification because the hard disk path has not been specified 12264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 12266 Internal error of the certificate verification management module d Color MF 752 652 11 3 Error code list 11 Functions Code E Mail Description Failed to log in to the E mail server Internet Fax An internal error occurred Failed to connect to the server The connection has timed out Decoding failed due to invalid MIME format or S MIME format Available free memory is insufficient Reception is not possible NiO oO 2c D Job ID is invalid Failed to delete an E mail message The mail box is full 11 Failed to search the certificate 12 Failed to retrieve the device certificate or private key 13 An I O error occurred A hard disk operation error has occurred or memory capacity of the computer may be insufficient 14 The S MIME function is disabled 15 The hard disk is invalid 16 The format of the certificate from the E mail sender is invalid 2236 The certificate has expired or the validity period has not yet start ed 2238 The CN field of the certificate does not match the server address 2239 The certific
20. correct if wireless con nection is used Or replace it with a wired connection e fno packets are sent out from this machine check the IP settings on this machine e Check that the IP address of the destination is correctly registered d Color MF 752 652 7 1 Cannot perform network fax network scan Description of problem When sending scanned data by SMB transmission to a speci fied computer a login error occurs Check points Is the File Path set correctly for the destination Remedy Check that the File Path of the destination is correctly regis tered Are you operating as a domain user If you are operating as a domain user create a domain user name that is different from the local user name lf your domain user name is the same as the local user name use the same pass word for both Printing does not take place Is Memory RX enabled If Memory RX is enabled print the fax from the Memory RX User Box For details on Memory RX refer to User s Guide Box Opera tions Is paper in the machine If the paper supply icon is blink ing in the screen it indicates that the paper in the paper tray has been used up and that the re ceived original data are stored in the memory Add paper Is paper jammed in the machine When a paper jam is occurring received original data stay in the memory Clear the jammed pa per For information on handling of a pap
21. gt Address Book List Arm hom Display Keypad Utility y Administrator Settings y One Touch User Box Reg Print Destination List by Type VEN Destinations MN SMB User Box 1 100 Fax IP Address Fax List Output Number y Internet Fax WebDAV Address _ has ion 4 07 29 2011 10 03 Cancel 6 Specify a paper tray and simplex or duplex print then tap Start Select One Touch User Box Registration One Touch User Box Registration List Set the starting number of addresses to print the number of destinations to output and the type of des d Color MF 752 652 1 9 Printing a destination list 7 3 d Color MF 752 652 8 Cannot Use the Fax Function 8 1 Cannot transmit faxes NNE 8 Cannot Use the Fax Function 8 1 Cannot transmit faxes Description of problem Cannot send faxes Check points Was the transmission procedure carried out correctly Remedy Check the transmission proce dure and then resend the fax Is the fax number you entered for the destination correct Were the address book destina tion and program destination registered correctly If you are using a destination in the Address Book or Program the fax number registered may be incorrect Print the Speed Dial list to check whether the numbers are regis tered correctly For the proce dure for printing the list of destinations refer to page page
22. must be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out 2244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1 MB 2261 The format of the certificate is invalid 2263 Failed to initialize the certificate verification 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2266 Internal error of the certificate verification 2267 The device certificate does not exist 2268 No certificate is sent from the server 11 14 d Color MF 752 652 11 3 Error code list 11 Functions SMB browsing Code Description 32 The connection has been interrupted 42 The specified protocol is unavailable 57 Failed to connect to the server 62 The device is not connected to the network The internal channel detected an error immediately before estab lishing communication 67 The host PC is shut down 4096 The group name host name is not specified The specified group name host name does not exist on the net work 4097 The user name is not specified U
23. recipient is correct 158 The document to be sent by polling is not registered in the sender s machine Ask the sender to set the document T60 Register the document that is sent to the recipient by polling T61 Check whether the document to be sent by polling from the bulletin board is registered T62 Inform the recipient of the correct bulletin board number T80 Check the line status 181 Check the line status 182 e Check to see if the destination is correct e Check the state of the recipient T85 Check the line status T89 Check the balance in the billing management device T95 Check the line status T97 Check the state of the fax board Contact your service representative T98 Forwarding is not available for that combination Check the forwarding settings T99 Check the destinations registered in the address book d Color MF 752 652 8 5 G3 fax error code 8 3 Reception system error code If the machine encounters a problem while receiving a G3 fax an error dialog will appear and error codes will be displayed in Rxx format Take corrective actions by referring to the table below Code Corrective Actions R18 Check your machine If toner or print paper is empty supply them If the memory is full empty the memory R21 Turn the Closed Network RX function off or inform the recipient of the correct password R22 Turn the Closed Network RX function off or inform the recipien
24. size or paper orienta tion specified in the application may take precedence over the settings in the printer driver when printing Correct the settings in the appli cation The watermark cannot be print ed Is the watermark set correctly Check the watermark settings For information on how to con figure the watermark setting re fer to User s Guide Print Operations Is the watermark density set too low Check the watermark density setting For information on how to con figure the watermark setting re fer to User s Guide Print Operations Some graphic applications do not print watermarks When using such a program the watermark cannot be printed The staple function cannot be specified The staple function requires the optional Finisher Install the required optional product and enable them on the printer driver The staple function is disabled if envelopes postcards Thick 3 Thick 4 papers or transparencies are specified Check the setting of each item of the printer driver For information on paper types supported by the staple function refer to User s Guide About This Machine Cannot staple When printing a large number of pages stapling cannot be per formed Change the number of pages to be printed Does the document to be printed contain pages of a different pa per size Check the document you are printing The stapling position
25. the expiration list is too large 2261 The format of the certificate is invalid 2263 Although the environment is configured to use the hard disk it is unable to perform verification because the hard disk path has not been specified 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2265 Parameter of the certificate verification is invalid 2266 Internal error of the certificate verification management module 2267 The device certificate does not exist 2268 No certificate is sent from the server Scan server sending 1 The action is not supported 2 The specified parameter is invalid 3 The operation failed 4 A temporary error occurred on the scan server 5 An internal error occurred on the scan server 6 The scan server returned an error due to operation by an unau thorized user 11 18 d Color MF 752 652 11 3 Error code list 11 Functions Code Scan server sending 7 Description The scan server returned an error due to invalid request Addresses for secondary distribution are not supported The destination address is not included in PSP 10 The scan server returned an error due to access by an unauthor ized user 11 The scan server returned an error due to a request for invalid ac tion 12 The scan server returned an error due to transmission of un
26. to User s Guide Web Management Tool 11 4 d Color MF 752 652 11 3 Error code list 11 3 Error code list Functions IEEE802 1X Code Description 1 Connection has already been established 2 Setting error 3 Unable to find the destination AP SSID 4 The authentication mode does not match the AP IEEE8021X WPA EAP WPA PSK NONE 5 Negotiation of the EAP method failed 6 The EAP authentication failed user ID password certificate etc 7 Encryption negotiation with the AP failed TKIP CCMP 8 Failed to retrieve the client certificate 9 The client certificate has expired 10 Verification error of the server certificate EAP TLS EAP TTLS PEAP 11 Although the WPA PSK mode is selected the Pre Shared Key is not specified 12 An authentication error occurred in WPA PSK mode unmatched Pre Shared Key 13 The phase 2 method is not specified PEAP 14 Negotiation of the phase 2 method failed PEAP 15 Response from the server has timed out 16 Failed to allocate memory 17 Failed to start the supplicant task 18 The driver does not work 19 The server certificate has expired EAP TLS EAP TTLS PEAP 20 CA verification error of the server certificate EAP TLS EAP TTLS PEAP 21 Server ID verification error of the server certificate EAP TLS EAP TTLS PEAP 22 The CA certificate is not specified EAP TLS EAP T
27. 01 SMTP server error Syntax error in parameters or arguments 502 SMTP server error The command is not implemented 503 SMTP server error Bad sequence of commands 504 SMTP server error The command parameter is not implemented 521 SMTP server error The server does not receive mail 530 SMTP server error The access is rejected 534 SMTP server error The authentication mechanism is too weak 535 SMTP server error Authentication error 538 SMTP server error The requested authentication mechanism requires encryption 550 SMTP server error The requested action is not executed 551 SMTP server error The user is not connected locally 552 SMTP server error The requested E mail action is cancelled 553 SMTP server error The requested action is not accepted 554 An SMTP server error or an internal error when sending data The transaction failed 555 SMTP server error MAIL RCPT parameter error 599 SMTP server error An unsupported SMTP error code of 500s is received from the SMTP server 2236 The certificate has expired or the validity period has not yet start ed 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for e
28. 12243 The connection to the server that checks for expiration of the cer tificate has timed out 12244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1MB 12261 The format of the certificate is invalid 12263 Although the environment is configured to use the hard disk it is unable to perform verification because the hard disk path has not been specified 12264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 12266 Internal error of the certificate verification 11 16 d Color MF 752 652 11 3 Error code list 11 Functions Code WebDAV client 2 Description The ID of a client that is not active has been specified Receive time out occurred A receive error occurred Or an invalid request URL is specified The size of the content length or the receive size exceeds the max imum transferable size Or the size of the message body is too large The process is cancelled by a device reset Or the size of the mes sage body exceeds the maximum transferable size An internal error occurred Or the process is cancelled by an inter nal reset Failed to connect to the WebDAV server An error occurred while sending data to the WebDAV server 10 A timeout occurred while sending data to the WebDAV server 11 Failed
29. Charger Wire according to the following procedure 1 Open the Lower Front Door of the machine 2 Carefully pull out the Charger Cleaner towards yourself up to the position at which it stops Then carefully press it against the back side Repeat the steps above three times 3 Securely press the Charger Cleaner and close the Lower Front Door of the machine d Color MF 752 652 3 3 Cleaning the Print Head Glass 3 2 Cleaning the Print Head Glass Printing quality deteriorates if the Print Head Glass is dirty If this occurs clean the Print Head Glass ac cording to the following procedure 1 Pull out Tray 2 2 Remove the Printhead Cleaner from Tray 2 9 Open the Lower Front Door of the machine 3 4 d Color MF 752 652 3 2 Cleaning the Print Head Glass ES 4 Helease the Waste Toner Box Lock Lever then remove the Waste Toner Box 5 Slowly insert the Printhead Cleaner all the way to the back end of the Print Head Glass and then slowly pull it out 3 Repeat this operation approximately three times for all the Print Head Glass sections Install the Waste Toner Box Close the Lower Front Door of the machine Place back the Printhead Cleaner to Tray 2 O ON O Close Tray 2 d Color MF 752 652 3 9 Cleaning the Print Head Glass 3 2 3 6 d Color MF 752 652 When the Machine Cannot Be Powered On AAA 4 When the Machine Cannot Be Powered On This machine has
30. DAV Unable to upload data to the server 1002 The intermediate resource is not a collection directory e g the specified folder does not exist 1003 The target resource is a collection directory 1011 Although https is specified for the resource URL it is unavailable because the SSL library is not included for the modularity 1012 Although https is specified for the resource URL the connection is interrupted because the WebDAV server certificate has expired 1013 The CONNECT method is issued to the proxy server to establish an SSL connection via a proxy but it is rejected 1017 A communication error occurred while sending a request 1018 A communication error occurred while receiving a response 1027 nContentLength exceeds the maximum transferable size 1030 Although use of a proxy has been specified the proxy setting in formation is unavailable 1031 The connection to the proxy server failed including connection time out 1098 Failed in chunk TX to SharePoint Server 1099 Another internal error occurred e g memory shortage 2236 The certificate has expired or the validity period has not yet start ed 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate is not trusted To trust the certificate the certificate
31. TLS PEAP 23 The server ID is not specified EAP TLS EAP TTLS PEAP 24 Settings are combined normally 25 Connection and authentication are complete 26 The server certificate does not have the expected usage EAP TLS EAP TTLS PEAP 27 The server certificate has expired EAP TLS EAP TTLS PEAP 28 Access to the server to check for expiration of the server certifi cate is rejected EAP TLS EAP TTLS PEAP 29 Access to the server to check for expiration of the server certifi cate has timed out EAP TLS EAP TTLS PEAP 30 Unable to check for expiration because the CRL size that has been retrieved to check for the expiration of the server certificate ex ceeds the maximum capacity that can be retained 1MB EAP TLS EAP TTLS PEAP 31 Incorrect format of the server certificate EAP TLS EAP TTLS PEAP 32 Verification of the server certificate is invalid EAP TLS EAP TTLS PEAP 33 The hard disk path is not specified for the certificate verification PKI function EAP TLS EAP TTLS PEAP d Color MF 752 652 11 Error code list 11 3 Functions IEEE802 1X Code Description 34 The certificate verification PKI function is in the excessive multi plex processing status EAP TLS EAP TTLS PEAP 35 Parameter error of the certificate EAP TLS EAP TTLS PEAP 36 Internal error of the certificate verification PKI function EAP TLS EAP TTLS PEAP d Color MF 752 652 11 3 Error code list 11
32. The file size is too large 28 Insufficient memory of the device 32 The pipe is broken 42 The specified protocol is unavailable 51 Unable to reach the destination network 52 The connection aborted by the network 55 A buffer shortage occurred 57 The socket is not connected 58 The connection has been interrupted 60 The operation has timed out 61 The connection is rejected 62 The device is not connected to the network 67 The host is shut down 70 The operation is expected to be blocked 421 SMTP server error Since the service is unavailable the transfer channel is closed 432 SMTP server error The password must be changed 450 SMTP server error Unable to access to the mail box 451 SMTP server error The requested action has been cancelled because an error oc curred while processing a job 452 SMTP server error Shortage of the system storage capacity 453 SMTP server error No E mail massage 454 SMTP server error Temporary authentication failure 458 SMTP server error Unable to queue a message to the node 459 SMTP server error The node is not permitted d Color MF 752 652 11 11 11 Error code list 11 3 Functions SMTP transmission Code Description 499 SMTP server error An unsupported SMTP error code of 400s is received from the SMTP server 500 SMTP server error Syntax error command unrecognizeo 5
33. When the ADF is in use Clean the Slit Scan Glass Is the lateral guide of the paper tray correctly aligned with the paper Align the Lateral Guide with the edges of the paper Has curled paper been loaded into the paper tray Manually flatten the paper and re load it into the paper tray An output copy is curled Curls may appear depending on the paper type recycled paper for example Remove the paper from the pa per tray turn it over and then load it again Replace with new dry paper The area around an image gets smudged Is the Original Pad dirty Clean the Original Pad with a soft cloth dampened with a mild detergent Is the paper selected of a size larger than the original size When copying at full size or 100 0 zoom ratio Select a paper size that is the same size as the original Otherwise tap Zoom on the copy main screen to select Au to and perform enlarged copy ing at a zoom ratio matching the paper Is the size or orientation of the original different from that of the paper When copying at full size or 100 0 zoom ratio Select a paper size as large as the original Otherwise re load paper in the same orientation as the original Have you selected the zoom ra tio for reduced copying that is suited for the paper size When the reduced copying zoom ratio has been selected manually Select the zoom ratio that matches the paper size
34. age If test printing fails resolve any problems that may be occurring in the machine or with the printer driver For the test printing procedure refer to page 6 9 A postscript error appears on the computer screen Is there sufficient available com puter memory Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the print er driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver For the test printing procedure refer to page 6 9 There may be an error in the ap plication software settings Refer to the user s manual of the application software to check the settings Are the file printing settings cor rect Change the settings and try to print again d Color MF 752 652 Cannot print 6 1 Description of problem Print processing on the compu ter has finished but printing does not start Check points Is another printer specified Remedy Check the specified printer name Is the network or USB cable dis connected Make sure that the cables are correctly connected Has an error occurred on the ma chine Check the control panel of this machine Are unprocessed jobs queued on the machine Tap Job List to check the job sequence
35. ages and remedies cei eoa rotae aaa ti ae vuU ud ada dala tai 9 6 Cannot Save in a User Box 10 1 Cannot save ma User Box 10 3 10 2 Main messages and remedies miza oo rec ee 10 4 10 3 Deleting Tiles from a User BOX u a sehen 10 5 Network Error Codes 11 1 About network error codes u uauauanaunnanananananunanunununnnunn nn nn nn un nn an sucus suu uua Ra uou nana a use anne 11 3 11 2 Displaying network error codes sia aicea sa coala oa ol nen RE a d ua i 11 4 11 3 Error code 1St u u cca aaa nea cara r Di ara ar ntr a er aiva lu dar rain 11 5 When the Bit Count Does Not Match between the Server and the Client When a Message Appears to Replace Consumables or Carry Out Cleaning When staples in the finisher have run OUt oonccncnccconccconccconccnonccnonccnnnncnoncnnnncnnnnnnnnnnnonnnonannnnannnnnnenons 13 3 When the punch serap box Is full ana ao ate al i a a iai a a ati a a i 13 3 When toner is running out in the Toner Cartridge eee nennen 13 4 When the Imaging Unit needs to be replaced occnccoocnnccccnnoconenononeneccnannononanononanonnnancnnonanenonaness 13 4 When a Waste toner box 1S Tull Saca uta a ia aaa da mail ol Bta ale au 13 5 Contents 2 d Color MF 752 652 1 When a Paper Staple Jam Is Occurring 1 1 Screen that appears when a paper staple jam has occurred 1 A AS 1 When a Paper Staple Jam Is Occurring
36. al Authorities who will give you the practical information you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar to the one purchased to our dealer for disposal The crossed dustbin symbol on the device means that when it to be disposed of the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste AS The producer guarantees the activation of the treatment collection recycling and disposal procedures in accordance with Directive 2002 96 EC and subsequent amendments 2 FOR OTHER COUNTRIES NOT IN THE EU The treatment collection recycling and disposal of electric and electronic devices will be carried out in accordance with the laws in force in the country in question
37. ass dirty Wipe the Original Glass with a soft dry cloth Is the Slit Scan Glass dirty Clean the Slit Scan Glass Is the Original Pad dirty Clean the Original Pad with a soft cloth dampened with a mild detergent Is the Electrostatic Charger Wire dirty Clean the Electrostatic Charger Wire For information on how to clean the Electrostatic Charger Wire refer to page 3 3 Was the original printed on highly translucent material such as dia zo photosensitive paper or OHP transparencies Place a blank sheet of paper on top of the original Is a 2 sided original being cop ied If a thin 2 sided original is being copied the print on the back side may be reproduced on the front side of the copy In the Back ground Removal screen select a lighter background density For details on the background removal refer to User s Guide Copy Operations d Color MF 752 652 Cannot copy 9 1 Description of problem Images are tipped Check points Is the original positioned correct ly Remedy Correctly position the original against the Original Scale Load the original into the ADF and slide the adjustable Lateral Guide to fit the size of the origi nal Is the original incorrectly posi tioned in the ADF If the original cannot be fed cor rectly through the ADF make copies by positioning the original on the Original Glass Is the Slit Scan Glass dirty
38. ate does not have the expected usage 2240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out 2244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1 MB 2261 The format of the certificate is invalid 2263 Failed to initialize the certificate verification 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2266 Internal error of the certificate verification 2267 The device certificate does not exist 2268 No certificate is sent from the server d Color MF 752 652 11 Error code list 11 3 Functions Code Description FTP TX 22 Parameter error e g the file name is NULL 21 Parameter is invalid 42 The specified protocol is unavailable 52 The process is cancelled by a device reset 99 A memory shortage has occurred 56 The FTP connection is already open 57 Failed to connect to the server 60 The connection has timed out 61 The connection has
39. ate error The device certificate cannot be used in the S MIME function One possibility among others is that the type of encryption key is not RSA 3018 An invalid encryption algorithm is specified 3019 An invalid signature algorithm is specified 3020 The E mail address included in the destination certificate does not match the destination address To Cc Bcc 3021 The E mail address included in the certificate does not match the sender From address 3022 Format error of the certificate 3023 Parameter error Disposition Notification To 3024 Message syntax error of the receiver side 3025 The SMTP server does not support the STARTTLS command 3026 PKI card access error WebDAV transmission 22 The format of the URL of the target resource is invalid Parameter error 27 Attempted to send data that exceeds the maximum transferrable size for transfer coding 42 WebDAV send is disabled 52 The process is cancelled by a device reset 55 A buffer shortage occurred 56 The connection has already been established 57 The connection to the WebDAV server failed including connection time out 62 The device is not connected to the network d Color MF 752 652 11 13 11 Error code list 11 3 Functions Code WebDAV transmission 70 Description MIO is busy 12 The connection has been interrupted with the condition that is in sufficient to the specified size 1001 The server does not support Web
40. curring on the Finisher FS 535 4 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing E LJ EJ E O A NS H El MENS NA VN Saddle Stitcher Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and Punch Kit PK 521 NOTICE When moving the Saddle Stitcher be sure to only hold the handle Otherwise your hand or finger may get caught n the machine d Color MF 752 652 1 11 When a paper jam is occurring on the Z Folding Unit ZU 606 1 8 1 8 When a paper jam is occurring on the Z Folding Unit ZU 606 The following illustrations show how to fix a paper jam occurring on the Z Folding Unit ZU 606 Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 Punch Kit PK 521 and Z Folding Unit ZU 606 NOTICE When moving the Z Folding Unit ZU 606 be sure to only hold the handle Otherwise your hand or finger may get caught n the machine 1 12 d Color MF 752 652 1 9 When a paper jam is occurring on the Post Inserter Pl 505 1 9 When a paper jam is occurring on the Post Inserter PI 505 The following illustrations show how to fix a paper jam occurring on the Post Inserter PI 505 Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 Punch Kit PK 521 and Post Inserter PI 505 NOTICE When returning the U
41. curring on the Job Separator JS 602 eese 1 14 When a staple jam is occurring on the Finisher FS 534 1 e ceee eene nennen 1 15 When a staple jam is occurring on the Saddle Stitcher SD 511 1 16 When a staple jam is occurring on the Finisher FS 535 ccce eee eee eere nennen 1 17 When a staple jam is occurring on the Saddle Stitcher SD 512 1 18 When a message appears to replace consumables or carry out cleaning 2 3 When a paper jam message persists sosa 2 4 When an error message appears servirte iria 2 5 When Stabilizing image appears miami 2 6 Cleaning the Electrostatic Charger Wire u2200200000000000n0aa00nnnnn0nnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 3 3 Cleaning the Print Head Glass uu200020000000000naan00nnanunnnnnnunnnnnunnunnunnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnn 3 4 o 6 3 Main messages arid remedies incita c t cutanata ii 6 8 MRSS Mel 4 a ci SR ORE N RR EEE UE E ROS RI vacua tcnceswescus 6 9 Printing a file from a User BOX aci 6 10 Setting an encryption passphrase for the printer driver 2 220222000nan00nnn0nnnnunnnnnnnnnnnnn 6 11 Enabling user authentication or account track on the printer driver
42. e agreement replace the indicated Toner Cartridge Toner has been depleted Re placed the Toner Cartridge ac cording to the instructions Toner is depleted According to the maintenance agreement replace the indicated Toner Cartridge No more staples Replace the Staple Cartridge or cancel sta pling The staples have run out Replace the Staple Cartridge Misfeed detected Remove pa per according to the instruc tions Copying cannot be performed due to a paper jam Follow the guidance instruc tions to remove jammed paper 9 6 d Color MF 752 652 9 2 Main messages and remedies Message Hole Punch scrap box is full Empty hole punch scrap Cause 1 The waste box has become full of punch hole scraps 2 The Punch Scrap Box is not loaded Remedy 1 Dispose of punch hole scrap stored in the Punch Scrap Box 2 Load the Punch Scrap Box Reset the following number of originals OO After removing a paper jam you need to restore the original pag es ejected from the ADF Re load the indicated number of original pages into the ADF An internal has error occurred Open and then close the lower front door to remedy a problem If the trouble code appears again contact your Service Representative An internal has error occurred Turn the main switch OFF and ON If the trouble code appears again contact your Service Representa
43. er jam refer to page 1 4 Is the machine out of toner No fax can be received if the ton er is exhausted Replace the Toner Cartridge For details on how to replace the Toner Cartridge refer to User s Guide Maintenance d Color MF 752 652 1 5 Network fax error code 7 2 7 2 Network fax error code Transmission system error code If the machine encounters a problem while sending or receiving a network fax an error dialog will appear and error codes will be displayed in Nxx format Take corrective actions by referring to the table below Code Type Descrip Redial ON Corrective Actions tion or OFF NOO Connec Address er OFF e Check to see if the destination is cor tion error ror rect e Check the recipient s state and then re send the fax NO1 Recipient Recipient ON e Check the state of the recipient busy busy e Retry sending after a while NO3 Server Global error OFF e Check the recipient s state and then re send the fax N04 LAN con Connec OFF e Check to see if the destination is cor nection tion timeout rect e Verify that the cables and cords are se curely connected and that there is no network failure NO6 Protocol Status OFF e Check the recipient s state and then re code error send the fax N10 Connec Server con OFF e Check the state of the recipient tion error nection er e Check the network settings for the ma ror chine e A
44. f Password Rules is set to En able set a password that satis fies the password rules Does the encryption passphrase match between the printer driver and the machine Specify the same encryption passphrase for this machine and the printer driver For the encryption passphrase setting procedure for the printer driver refer to page 6 11 A file has disappeared after be ing saved in a User Box from a computer Is the setting for deleting files ina User Box configured on the ma chine Check the User Box settings for the machine For information on configuring the setting to delete files in a User Box refer to Us er s Guide Box Operations Printing in user authentication or account track mode is not avail able Are the user name or account name and password correct Enter the correct user name ac count name and password Is the user authentication or ac count track enabled in the printer driver Enable user authentication or ac count track on the printer driver For the procedure for enabling user authentication and account track in the printer driver refer to page 6 12 Does the encryption passphrase match between the printer driver and the machine Specify the same encryption passphrase for this machine and the printer driver For the encryption passphrase setting procedure for the printer driver refer to page 6 11 Printing in user authentication or account track
45. he displayed guidance to take an action Maintenance procedures are described E Replace Imaging Unit The Imaging Unit needs to be replaced Contact your Service Representative To continue touch Continue Operation Continue RA Reference For details on the replacement procedure refer to User s Guide Maintenance d Color MF 752 652 13 4 13 When a waste toner box is full When the Waste Toner Box is full the following message appears at replacement by user Tap Start Guid ance then follow the displayed guidance to take an action Fa Waste Toner Box Full Waste Toner Box needs to be replaced Replace Waste Toner Box according to the instructions Start Guidance Ra Reference For details on the replacement procedure refer to User s Guide Maintenance d Color MF 752 652 13 5 13 13 6 d Color MF 752 652 DIRECTIVE 2002 96 EC ON THE TREATMENT COLLECTION RECYCLING AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS INFORMATION 1 FOR COUNTRIES IN THE EUROPEAN UNION EU The disposal of electric and electronic devices as solid urban waste is strictly prohibited it must be collected separately The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the environment Offenders will be subjected to the penalties and measures laid down by the law TO DISPOSE OF OUR DEVICES CORRECTLY a Contact the Loc
46. he following illustrations show how to fix a paper jam occurring on the Finisher FS 534 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing Tips e The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch Kit PK 520 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing 1 8 d Color MF 752 652 1 6 When a paper jam is occurring on the Finisher FS 534 4 Saddle Stitcher Tips e The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch Kit PK 520 NOTICE When moving the Saddle Stitcher be sure to only hold the handle Otherwise your hand or finger may get caught in the machine d Color MF 752 652 1 9 4 When a paper jam is occurring on the Finisher FS 535 1 7 1 7 When a paper jam is occurring on the Finisher FS 535 The following illustrations show how to fix a paper jam occurring on the Finisher FS 535 Sections inside the finisher prone to paper jams vary depending on the settings for Finishing Sensor pin Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and Punch Kit PK 521 NOTICE Do not strongly press or pull out the Sensor pin in the Horizontal Transport Unit Doing so may cause a damage of the Horizontal Transport Unit d Color MF 752 652 1 7 When a paper jam is oc
47. in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without permission in writing from the Publisher ALL Table of contents 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 1 10 1 11 1 12 1 13 1 14 2 1 2 2 2 3 2 4 3 1 3 2 6 1 6 2 6 3 6 4 6 5 6 6 6 7 7 1 7 2 7 3 Screen that appears when a paper staple jam has occurred eene 1 3 When a paper staple jam is OCCUFriNQ ooncocnncocnnccnonccnanccnnnronnnrnnanrnnanrnnanrnnnrrnnnrrnnnrrnnnrrnnnrenanennanenns 1 4 When a paper jam is occurring in the ADF 2 2u22200 220002000a00nan0nnnunnnunnnnnnnunnnnnnannnununnnnnnnnnnnnnnn 1 5 When a paper jam is occurring at the right side door cere eere eere 1 6 When a paper jam is occurring in a paper tray uuuuuu0au000au0nan0nnnnnannnnnunnnunnnnnnnnnnnnnnanunnnnnnnnnnnnnnn 1 7 When a paper jam is occurring on the Finisher FS 534 Leere e eere nene nnn 1 8 When a paper jam is occurring on the Finisher FS 535 eere eene eene nnn 1 10 When a paper jam is occurring on the Z Folding Unit ZU 606 1 12 When a paper jam is occurring on the Post Inserter PI 505 1 13 When a paper jam is oc
48. inations to check that the numbers are registered correct ly For the procedure for printing the list of destinations refer to page page 7 9 Is there a problem with the re ceiving machine Is the power of the receiving fac simile turned off is it out of paper or is there another problem Call the recipient or otherwise to determine whether there is a problem d Color MF 752 652 Cannot perform network fax network scan 7 1 Description of problem Cannot receive faxes Check points Is the power turned on Remedy Check the Main Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in the ErP Auto Power Off mode If the machine is placed into the ErP Auto Power Off mode it can not receive any jobs Press the Power key to release the ErP Auto Power Off mode For the Erp Auto Power Off mode refer to User s Guide Control Panel Are cables connected correctly Make sure that the cables such as network and modular cables are correctly connected Is the memory full or does the hard disk lack sufficient available space Check the remaining amount of memory or hard disk space If there is insufficient memory or hard disk space the machine will fail to receive faxes or if it re ceives faxes will fail to print them Scanned data cannot be sent by SMB transmission to a specified computer Is the folder correctly s
49. is not as expected Is the stapling position or orien tation appropriate Checkthe stapling position in the printer driver settings before printing For information on how to con figure the staple settings refer to User s Guide Print Operations For the original orientation set ting refer to User s Guide Print Operations d Color MF 752 652 Cannot print Description of problem Cannot specify the punch func tion Check points The optional Finisher and Punch Kit are required Remedy Install the required optional product and enable them on the printer driver If the booklet transparency or envelope is specified the punch function is not available Check the setting of each item of the printer driver For information on paper types supported by the punch func tion refer to User s Guide About This Machine Cannot punch Is the paper that has been load ed into the paper tray in the cor rect orientation Check the orientation of the pa per in the paper tray The punch position is not as ex pected Is the stapling position or original orientation appropriate Check the punching position in the printer driver settings For information on how to con figure the punch settings refer to User s Guide Print Operations For the original orientation set ting refer to User s Guide Print Operations The overlay is not printed prop erly Is the
50. istered Not enough memory to contin ue scanning Send as much as scanned by pressing the Send key or press the Delete key All the available space in the memory has been used up by document scanning Press the Start key to send doc ument pages that have already been then press the Stop key to abort the job Transmission failed Please check line connection The modular cable may be dis connected Check the modular cable con nection and if unplugged plug it in securely Server connection error 1 The network cable is not con nected correctly 2 Under Administrator Set tings Network Settings are not set correctly 1 Make sure that the network cable is correctly connected 2 Under Administrator Set tings check that Network Set tings are set correctly Cannot select address for TX Exceeded the maximum number of addresses allowed for broadcasting The number of destinations specified exceeds the number possible for a broadcast trans mission Reduce the number of broadcast destinations or send the trans mission in multiple batches The document could not be saved in the User Box due to in sufficient HDD capacity Check log The hard disk is full Delete unnecessary data then try saving the data again The number of registered boxes has reached the maximum limit No additional boxes can be cre ated The number of User Box tha
51. ite protected 4102 The specified media to be written is not formatted The file system of the specified media to be written is faulty 4103 The server capacity is full 4104 The server capacity has become full while writing data 4105 Other errors to which an error code is not assigned 10000 Failed in authentication using a PKI card PKI token 12236 The certificate has expired or the validity period has not yet start ed 11 10 d Color MF 752 652 11 3 Error code list 11 Functions Code Description SMB Transmission 12239 The purpose of the certificate is not right 12240 CA that cannot be trusted or is not registered 12241 The certificate has expired 12242 The CA server rejected the connection 12243 The connection to the server that checks for expiration of the cer tificate has timed out 12244 The size of the expiration list is too large 12263 Failed in initialization of certificate verification The path of the hard disk for saving certificates is not specified 12264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 12266 Internal error of the certificate verification 12267 The device certificate does not exist 12268 No certificate is sent from the server SMTP transmission 22 Invalid argument 27
52. ive faxes Description of problem Cannot receive faxes Check points Is the power turned on Remedy Check the Main Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in the ErP Auto Power Off mode If the machine is placed into the ErP Auto Power Off mode it can not receive any jobs Press the Power key to release the ErP Auto Power Off mode For the ErP Auto Power Off mode refer to User s Guide Control Panel Is the Receive Mode set to Man ual RX When Receive Mode is set to Manual RX receive faxes man ually Is the modular cable connected correctly Is the modular cable connected Check the modular cable con nection and if unplugged plug it in securely Is Closed Network RX enabled If Closed Network RX is ena bled the machine accepts faxes sent from specific recipients For details contact your administra tor Has a wrong SUB been sent in F code from the sender side If a wrong sub address is re ceived with the Confidential or Relay User Box set a communi cation error may occur causing failed reception Check the send er side to see if the sub address is set No printout produced Is PC Fax RX enabled Check the User Box used by the PC Fax RX function to save data Is TSI Distribution enabled Check the User Box used by the TSI Distribution function to save data Is Memory
53. mode is not avail able Is the entered user name or ac count name authorized Check that printing of the current user name account name is per mitted For information on how to check the permitted functions refer to User s Guide Web Manage ment Tool d Color MF 752 652 6 5 Cannot print 6 1 Description of problem Printing is not available when you have selected Public User Access in user authentication Check points Is printing by public users per mitted on the machine Remedy Check whether printing by public users is permitted If not grant printing permission to public us ers For the procedure for permitting printing by public users refer to page 6 13 Selection of items failed in the printer driver Selection may not be enabled for certain combinations of func tions Grayed out items cannot be con figured A conflict message saying unable to configure or func tion will be canceled appears Have you set up functions that cannot be used in combination Check what functions are ena bled and redo the selection of functions Cannot print according to the settings you have configured The settings may not be config ured correctly Even though a combination of functions may be enabled in the printer driver that combination may not be available on this ma chine Check the setting of each item of the printer driver The paper
54. mory er Memory er OFF Memory is full ror ror e Check that there are no other jobs being processed e Reduce the number of pages to be sent or reduce the scanning resolution to re send the fax N21 HDD error HDD error OFF The hard disk is full e Delete unnecessary files e Reduce the number of pages to be sent or reduce the scanning resolution to re send the fax N22 Conversion Conversion OFF Turn the Main Power Switch off and back error error on and then resend the fax For details on how to turn the Main Power Switch off or on refer to User s Guide In troduction N25 Memory Memory full OFF Memory is full overflow e Check that there are no other jobs being processed e Reduce the number of pages to be sent or reduce the scanning resolution to re send the fax N30 Sequence A request OFF e Delete the send job and turn the Main error for send ini Power Switch off and on tiation has For details on how to turn the Main Power come from Switch off or on refer to User s Guide In an upper troduction node while e Check that the destination address is the ma correct and that the cable is connected chine is dis or that any other network error is not oc connected curring then retry sending from the LAN N31 Sequence A request OFF Retry sending after a while error for send ini tiation has come from an upper node be fore SDK initializa tion is com pleted d Color MF 752 652
55. nable to log in with the specified user name and password Failed to log in due to an SMB protocol error 4098 Administrative shares do not exist The shared resource name is not specified The shared resource does not exist 4099 The user name is not specified Unable to log in with the specified user name and password Failed to log in due to an SMB protocol error 4102 The specified media to be written is not formatted The file system of the specified media to be written is faulty 4105 Other errors to which an error code is not assigned 4352 The browser machine master browser backup browser is not found 4353 Unable to log in to the browser machine master browser backup browser 4354 The sub folder does not exist 4355 The request is not accepted due to an invalid call sequence etc 4368 The number of groups is too large 4369 The number of host PCs is too large 4370 The number of shared resources is too large 10000 Failed in authentication using a PKI card PKI token 12236 The certificate has expired or the validity period has not yet start ed 12239 The purpose of the certificate is not right 12240 CA that cannot be trusted or is not registered 12241 The certificate has expired 12242 The CA server rejected the connection 12243 The connection to the server that checks for expiration of the cer tificate has timed out 12244 The size of the expiration list is too large 12263 Failed in initialization of cer
56. not perform network fax network scan I 7 Cannot Perform Network Fax Network Scan 7 1 Cannot perform network fax network scan Description of problem Cannot send data Check points Is the volume per E mail to be sent exceeding the maximum re ceiving capacity of the SMTP server Remedy If the volume of one E mail mes sage exceeds the maximum ca pacity of the SMTP server for reception an error occurs which will prevent transmission Was the transmission procedure carried out correctly Check the transmission proce dure and then resend the fax Are the network settings and connection correct Check the network settings and connection For information on how to con figure the network settings refer to User s Guide Network Fax Operations Is the correct E mail address set for this machine Check the E mail address of the machine and configure it For information on how to con figure the E mail address setting refer to User s Guide Network Fax Operations Are cables connected correctly Make sure that the cables such as network and modular cables are correctly connected Are the fax number and address you entered for the destination correct Were the address book destina tion and program destination registered correctly If you are using a destination in the Address Book or Program the fax number registered may be incorrect Print the list of address book dest
57. nu then click Devices and Printers Right click the icon of this machine and click Properties or Printer Properties In the Configure tab check the Encryption Passphrase and enter the encryption passphrase set on this machine Click OK d Color MF 752 652 6 11 6 Enabling user authentication or account track on the printer driver 6 6 6 6 Enabling user authentication or account track on the printer driv Open the Printers window or Printers and Faxes window 3 In Windows XP Server 2003 open the Start menu then click Printers and Faxes If Printers and Faxes is not displayed on the Start menu in Windows XP Server 2003 open the Start menu then click Control Panel Printers and Other Hardware Printers and Faxes When Control Panel is displayed in Classic View double click Printers and Faxes gt In Windows Vista Server 2008 open the Start menu then click Control Panel Hardware and Sound Printers When Control Panel is displayed in Classic View double click Printers gt In Windows 7 Server 2008 R2 open the Start menu then click Devices and Printers Right click the icon of this machine and click Properties or Printer Properties From Device Option on the Configure tab select User Authentication or Account Track and select the target option from Setting NOTICE Configure settings to fit the machine side If settings are different from those of
58. on is enabled You must enter your user name and correct password to perform copying Enter your user name and cor rect password Enter Account Name and Pass word and then touch Login or press the ID key Account track settings have been configured You must enter your account name and correct password to perform copying Enter the account name and cor rect password The counter for the account has reached its maximum allow ance There is a limit to the number of pages that can be printed by ac count Contact the administrator of the machine The part indicated by is open Ensure that it is property closed Copying failed as the door or cover of this machine is open or the optional device is not secure ly closed Be sure to securely close the door or cover of this machine that is marked with and the door or cover of the optional de vice Install Toner Cartridge The Toner Cartridge is not in stalled correctly Reinstall each consumable and replaceable part Otherwise contact your service representa tive Replenish Paper The indicated tray has run out of paper Add paper into the indicated tray Toner is low Replace when in dicated The toner is about to run out According to the maintenance agreement prepare a spare Toner Cartridge Replace Toner Cartridge The toner is about to run out According to the maintenanc
59. operating system under that folder To additionally install a 32 bit operating system driver specify a setup information file under folder i386 that is in the same hierarchy as that of ntprint inf Click Open Installation starts When the installation completes click Close The additional installation of the 64 bit operating system driver is then completed d Color MF 752 652 12 3 12 12 4 d Color MF 752 652 1 3 When a Message Appears to Replace Consumables or Carry Out Cleaning 13 Hu TE 1 M 13 When a Message Appears to Replace Consuma bles or Carry Out Cleaning When staples in the finisher have run out When staples in the Finisher have run out the following message appear Take action while referring to the label inside the machine Program Quick Copy Job List Number of Sets pisi F Ready to Copy Memory Replace the Staple Cartridge 1 100 K Check Setting Eu Ma Function 2 Booklet e ta Zur Application Combine RA Reference For details on how to replace the Finisher FS 534 refer to User s Guide Maintenance For details on how to replace the Saddle Stitcher SD 511 refer to User s Guide Maintenance For details on how to replace the Finisher FS 535 refer to User s Guide Maintenance For details on how to replace the Saddle Stitcher SD 512 refer to User s Guide Maintenance When the punch scrap box is full When the punch scrap bo
60. pecified A path for a destination folder containing slash is not valid Use V to specify the path for the destination folder Are you using the correct au thentication method When sending data to a destina tion PC running operating soft ware earlier than Mac OS X 10 3x use the NTLMv1 authenti cation To a destination PC run ning operating system later than Mac OS X 10 4x send data using the NTLMv2 authentication Have you specified a folder name using more than 13 characters When sending data to a folder on a PC running Mac OS X specify a folder name using up to 12 characters When sending scanned data by SMB transmission to a speci fied computer operations take place slowly Is LLMNR Setting enabled Disable LLMNR Setting For in formation on LLMNR Setting refer to User s Guide Web Man agement Tool When sending scanned data by SMB transmission to a speci fied computer a Server con nection error occurs Is the Host Name registered in lower case letters Register the Host Name using upper case letters Is the network cable connected Make sure that the network cable is correctly connected Do packets from this machine reach the destination Check that packets from this machine reach the destination If not take check the action indi cated below e Replace the network cable with a new one e Check if the wireless settings are
61. ple shows the operation when installing Windows Server 2008 32 bit version on the print server and Windows Vista 64 bit version in the client computer Configure the setting to share the drive ordinarily drive C where the client computer s operating sys tem is installed On the print server assign the drive example C of the client computer which is shared in Step 1 as the network drive example z Install the 32 bit operating system driver on the print server Open the Properties screen in the driver installed Select the Sharing tab and select the Share this printer check box Click Additional Drivers The Additional Drivers page appears Select the x64 check box in the Processor column and click OK Specify the folder that contains the 64 bit operating system driver This displays a page to request a setup information file Click Browse and specify the setup information file ntprint inf in the client computer to which the net work drive is assigned 3 Specify the following file z Windows System32 DriverStore FileRepository ntprint inf_xxx In the path above z represents the assigned network drive _xxx at the end of this path varies depending on the driver version gt The setup information file may be stored at a different location depending on your client computer If folder amd64 resides in the same hierarchy as that of ntprint inf specify a setup information file for 64 bit
62. pper Unit of the Post Inserter PI 505 be careful not to get your fingers caught d Color MF 752 652 4 When a paper jam is occurring on the Job Separator JS 602 1 10 1 10 When a paper jam is occurring on the Job Separator JS 602 The following illustrations show how to fix a paper jam occurring on the Job Separator JS 602 Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 Punch Kit PK 521 and Job Separator JS 602 1 14 d Color MF 752 652 1 11 When a staple jam is occurring on the Finisher FS 534 1 11 When a staple jam is occurring on the Finisher FS 534 The following illustrations show how to fix a staple jam occurring on the Finisher FS 534 MW Sn ES zz pan Kay Tips e The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch Kit PK 520 NOTICE When removing a staple jam do so carefully to prevent being injured d Color MF 752 652 When a staple jam is occurring on the Saddle Stitcher SD 511 1 12 1 12 When a staple jam is occurring on the Saddle Stitcher SD 511 The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD 511 Saddle Stitcher e gt gt o Tips The figure above shows the optional Finisher FS 534 equipped with Saddle Stitcher SD 511 and Punch Kit PK 520 NOTICE When moving the Saddle Stitcher be sure
63. r the prob lem has not been resolvea so contact your service representative immediately d Color MF 752 652 2 5 2 When Stabilizing image appears 2 4 2 4 When Stabilizing image appears This automatically performs a function to adjust printing quality in order to maintain a certain level of color reproduction quality This printing quality adjustment is referred to as image stabilization Program Quick Copy Job List P Stabilizing image Ready to scan Nombor ot e Use the keypad and C to change the number of sets 10 D Check Setting EU ETE iron Combine Image stabilization is performed while a large number of copies are being output or the temperature or hu midity inside the machine has changed Upon completion of image stabilization printing is automatically resumed Wait for a moment In case image stabilization does not finish after a short while contact your service representative NOTICE You cannot interrupt or prohibit image stabilization To perform image stabilization on a voluntary basis refer to the User s Guide Copy Operations 2 6 d Color MF 752 652 3 When Printing Quality Has Deteriorated 3 1 Cleaning the Electrostatic Charger Wire ES DOI 3 When Printing Quality Has Deteriorated 3 1 Cleaning the Electrostatic Charger Wire If the Electrostatic Charger Wire is dirty linear smudges may appear on a print image If this occurs clean the Electrostatic
64. re sufficient available com puter memory Simplify the overlay to reduce the data volume Paper is not fed from the speci fied paper tray Does the specified paper tray contain paper of the right size orientation Load paper of the appropriate size and orientation into the pa per tray d Color MF 752 652 6 7 6 Main messages and remedies 6 2 6 2 Main messages and remedies Message Server connection error Cause 1 The network cable is not con nected correctly 2 Under Administrator Set tings Network Settings are not set correctly Remedy 1 Make sure that the network cable is correctly connected 2 Under Administrator Set tings check that Network Set tings are set correctly d Color MF 752 652 6 3 Test printing 6 6 3 Test printing Open the Printers window or Printers and Faxes window 3 In Windows XP Server 2003 open the Start menu then click Printers and Faxes If Printers and Faxes is not displayed on the Start menu in Windows XP Server 2003 open the Start menu then click Control Panel Printers and Other Hardware Printers and Faxes When Control Panel is displayed in Classic View double click Printers and Faxes gt In Windows Vista Server 2008 open the Start menu then click Control Panel Hardware and Sound Printers When Control Panel is displayed in Classic View double click Printers gt
65. regis tered PSP to the scan server 13 The scan server returned an error due to a request for invalid ac tion 14 The scan server returned an error due to use of a format that is not supported 22 The specified parameter is invalid 42 The WebService or WSD Scan function is invalid 92 The connection aborted by the network 93 The connection is suspended 55 The I O buffer capacity is in short of No connection exists with the client 62 The connection has been interrupted 70 NICFUM is busy 2236 The SSL certificate has expired 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate could not be trusted To trust the certificate the certificate must be registered to the system 2241 The certificate has expired 2242 Cannot connect to the CA server upon certificate verification 2243 Time out occurred at the time of the certificate verification 2244 The size of the expiration list is too large 2261 The format of the certificate is invalid 2263 No verification can be performed as he hard disk path has not been specified yet 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20
66. remedies 9 2 9 2 Main messages and remedies Message Originals left on glass Cause The original has been left on the Original Glass Remedy Remove the original from the Original Glass Paper of matching size is not available Select the paper size Paper of a suitable size is not loaded in a paper tray Either select paper of a different size or load paper of a suitable size Load paper into bypass Tray Paper of a suitable size is not loaded in the Bypass Tray Load paper of the appropriate size into the Bypass Tray The original size cannot be de tected Select the paper size 1 The original is not loaded cor rectly 2 The original is a custom size or a small size that cannot be de tected 1 Position the original correctly 2 Selectthe paper size and start copying The image will not fit in the se lected paper size Position the original in a different orienta tion The image will be cut off with the current orientation of the original Rotate the original by 90 degrees to load it correctly The output tray has reached its capacity Remove paper from the tray indicated by Copying failed as the Output Tray of the Finisher Job Sepa rator marked with gt has reached its capacity Remove all paper from the tray marked with Enter a login User Name and Password and then touch Login or press ID User authenticati
67. scription of problem Copying does not start Check points Are the doors of the machine se curely closed Remedy Close the doors of the machine securely Has paper of the correct size for the original been loaded into the paper tray Load paper of the appropriate size into the paper tray The original does not feed Is the ADF slightly open Securely close the ADF Is the original one that does not meet the specifications Check that the original is one that can be loaded into the ADF Has the original been positioned correctly Position the original correctly The image is light Is Light specified for the density setting Tap Density on the copy main screen to adjust density Is the paper damp Replace with new dry paper The image is dark Is Dark specified for the density setting Tap Density on the copy main screen to adjust density Was the original not pressed close enough against the Origi nal Glass Position the original so that it is pressed closely against the Original Glass The image is partially obscured or blurry Is the paper damp Replace with new dry paper Was the original not pressed close enough against the Origi nal Glass Position the original so that it is pressed closely against the Original Glass The entire area of a copy gets smudged Thread like smudges appear on a copy Is the Original Gl
68. sk the network administrator to ensure that the network is running successfully N11 Connec Connec OFF Reception refused Check the state of the tion error tion refused recipient N12 Connec Line dis ON Verify that the cables and cords are secure tion error connected ly connected and that there is no network failure N13 Connec No net OFF e Check the state of the recipient tion error work re e Check the network settings for the ma sponse chine e Ask the network administrator to ensure that the network is running successfully N14 Connec Mail distri OFF Check the recipient s state and then resend tion error bution error the fax N15 Recipient Recipient ON Check the recipient s state and then resend resetting connection the fax reset N16 Recipient Recipient ON Check the recipient s state and then resend busy busy the fax N17 LAN con Connec OFF Check the recipient s state and then resend nection tion timeout the fax N18 Network er Network er OFF e Check that the network fax settings are ror ror correct e Verify that the cables and cords are se curely connected and that there is no network failure e Turn the Main Power Switch off and back on and then resend the fax For details on how to turn the Main Power Switch off or on refer to User s Guide In troduction 7 6 d Color MF 752 652 7 2 Network fax error code Code Type Descrip Redial ON Corrective Actions tion or OFF N20 Me
69. ssible Delete unwanted documents then retry registration The number of pages registered in a User Box has reached the maximum number The registered document pages have reached the maximum that can be registered in one User Box Delete unwanted documents then retry registration The number of programmed jobs has reached the max al lowance Wait until a pro grammed job is completed The number of jobs that can be programmed has reached the maximum number possible Wait until a job has been com pleted or delete a current job 10 4 d Color MF 752 652 10 3 Deleting files from a User Box 10 10 3 Deleting files from a User Box Tap User Box on the main menu Select the desired User Box then tap Open Select files to delete then tap Delete Tap Yes d Color MF 752 652 10 5 1 0 Deleting files from a User Box 10 3 10 6 d Color MF 752 652 1 1 Network Error Codes 11 1 About network error codes 1 1 A T 11 Network Error Codes 11 1 About network error codes They refer to codes displayed when an error occurs in the network You can check the action to take as well as a description of the error by referring to the code in the error code list d Color MF 752 652 11 Displaying network error codes 11 2 11 2 Displaying network error codes Use Web Connection to configure so that network error codes are displayed For details refer
70. t can be registered has reached the maximum number possible Delete unnecessary User Boxes then retry registration The number of documents in the box has reached the maxi mum limit No additional docu ments can be stored The number of documents that can be saved in a User Box has reached the maximum number possible Delete unnecessary documents then retry registration The number of programmed jobs has reached the max al lowance Wait until a pro grammed job is completed The number of jobs that can be programmed has reached the maximum number possible Wait until a job has been com pleted or delete a current job d Color MF 752 652 8 7 Setting Dialing Method 8 5 Setting Dialing Method 1 2 3 4 Tap Utility then select Administrator Settings Enter the password then tap OK Select Fax Settings Line Parameter Setting Select Dialing Method and enable settings that match your telephone line currently used then tap OK Display Keypad Select job setting Bookmark Administrator Settings gt Fax Settings gt Line Parameter Setting UML nl Job Setting Utility PB Receive oc ET uec sms o ENENTEEENI ropes Number of Redials Fax Settings mee m Redial Interval niad 1 3 y 07 27 2011 10 39 d Color MF 752 652 8 6 Setting Check Dest 8 Send 8 6 Setting Check Dest amp
71. t of the correct password R32 Change the setting for Auto Create User Box or inform the recipient of the correct Confi dential User Box number R50 Check the line status R60 Check the line status R63 Check the line status R69 Check the line status R72 Ask the sender to shorten the length of original to be sent before resending the fax R78 Turn the Main Power Switch off and back on R79 Turn the Main Power Switch off and back on R93 After checking with the sender register a Confidential User Box for confidential recep mm the password for the Confidential User Box H94 e After checking with the recipient register a Relay User Box for relay distribution e Check the password for the Relay User Box H95 Check Forward TX Setting H96 Inform the recipient of the correct number for the Confidential User Box H97 Check PC Fax RX Setting H99 Turn the Main Power Switch off and back on d Color MF 752 652 Main messages and remedies Main messages and remedies Message TX failed due to error Please check Job History Cause Redial was attempted the number of times specified how ever transmission failed be cause the recipient was busy or due to other reasons Remedy Check the recipient s state and then resend the fax Unable to check sender The machine failed to verify the recipient with Check Dest amp Send set to ON Check that the recipient s fax number is correctly reg
72. the System Administrator The write area of the job log has reached the maximum allowed Obtain job logs via Web Con nection No Animation Guide available Contact your service rep Animation guide data is not in stalled For details on installing anima tion guide data contact your service representative d Color MF 752 652 9 7 Main messages and remedies 9 2 9 8 d Color MF 752 652 1 0 Cannot Save in a User Box 10 1 Cannot save in a User Box 10 gt 10 10 1 Description of problem Files cannot be saved in a User Box Cannot Save in a User Box Cannot save in a User Box Check points Are the network settings and connection correct Remedy To save files in a User Box from a computer the network settings must be configured correctly Check the network settings and connection For information on how to con figure the network settings refer to User s Guide Box Opera tions Is the User Box full If the User Box is full remove un necessary files then carry out the saving operation again For the procedure for deleting unnecessary files from a User Box refer to page 10 5 Has the maximum allowance for saving files been exceeded If the maximum number of files one User Box can save has al ready been reached delete un necessary files and then carry out the saving operation again For the procedure for deleting unnecessar
73. the machine side they are disabled Click OK d Color MF 752 652 6 7 Permitting printing by public users 6 7 Permitting printing by public users 1 Tap Utility then select Administrator Settings 2 Enter the password then tap OK 3 Select User Authentication Account Track User Authentication Settings User Registration 4 Tap T to select 000 Public and also tap Edit After selecting the user touch Edit Bookmark LIND Administrator Settings gt User Authentication Settings gt User Registration IT Display Keypad Utility Administrator Settings di User Authentication Account Track User Auth Settings Registration 07 27 2011 09 34 5 Tap Function Permission 6 From Print select Full Color Black or Black Only then tap OK Function permissions can be sei for the selected user Touch A11 Users to apply the settings to all users Bookmark oll Administrator Settings gt Edit gt Function Permission Print Black Only Print Scan Fax TX Black Only 2 4 y 07 27 2011 09 39 LU Display Keypad Utility Administrator Settings User Registration Edit mid Tap OK d Color MF 752 652 Permitting printing by public users 6 7 d Color MF 752 652 Cannot Perform Network Fax Network Scan 7 1 Can
74. tificate verification The path of the hard disk for saving certificates is not specified 12264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 12266 Internal error of the certificate verification 12267 The device certificate does not exist 12268 No certificate is sent from the server d Color MF 752 652 11 15 11 Error code list 11 3 Functions User Authentication Code Description 1 Invalid parameter e g the number of characters exceeds the limit blank The authentication function setting is disabled 2 Failed to resolve the name using the DNS server 3 Unable to find the authentication server 4 Failed to authenticate 5 Failed to allocate memory An unexpected error occurred which does not occur under nor mal usage conditions 6 An authentication request is received while an internal task of the user authentication client is being performed T MIO was reset during forwarding 10000 Failed in authentication using a PKI card PKI token 12236 The SSL certificate has expired 12239 The certificate does not have the expected usage 12240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 12241 The certificate has expired 12242 The CA server rejected the connection
75. tion 2267 The device certificate does not exist 2268 No certificate is sent from the server d Color MF 752 652 11 17 11 Error code list 11 3 Functions Code Description WS scan 1 The specified client is not registered 2 Parameter is invalid 3 The Web service or WS scan function is disabled 4 The device is not connected to the network 5 Waiting for connection from CP 6 The SSL certificate of the destination computer is not valid when the validity period of an SSL certificate is checked 22 Invalid argument 42 The specified protocol is unavailable 52 The connection aborted by the network 53 The connection has been interrupted 55 A buffer shortage occurred 57 The socket is not connected 60 The operation has timed out 70 The operation is expected to be blocked 72 The Retrievelmage waiting period has timed out 2236 The SSL certificate has expired 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out 2244 The size of
76. tion about handling a paper jam in the ADF refer to page 1 5 For information about handling a paper jam at the right side door refer to page 1 6 For information about handling a paper jam in a paper tray refer to page 1 7 For information about handling a paper jam on the Finisher FS 534 refer to page 1 8 For information about handling a paper jam on the Finisher FS 535 refer to page 1 10 For information about handling a paper jam on the Z Folding Unit ZU 606 refer to page 1 12 For information about handling a paper jam on the Post Inserter PI 505 refer to page 1 13 For information about handling a paper jam on the Job Separator JS 602 refer to page 1 14 For information about handling a staple jam on the Finisher FS 534 refer to page 1 15 For information about handling a staple jam on the Saddle Stitcher SD 511 refer to page 1 16 For information about handling a staple jam on the Finisher FS 535 refer to page 1 17 For information about handling a staple jam on the Saddle Stitcher SD 512 refer to page 1 18 d Color MF 752 652 1 3 When a paper jam is occurring in the ADF 4 1 3 When a paper jam is occurring in the ADF The following illustrations show how to fix a paper jam occurring in the ADF NOTICE When closing the Opening and Closing Guide press the Hand mark in the center and check that is locked securely d Color MF 752 652 1 5 When a paper jam is occurring at the right side door 1 4
77. tion because the CRL size exceeds the maximum capacity that can be retained 1MB 2261 The format of the LDAP server certificate is invalid 2263 Although the environment is configured to use the hard disk it is unable to perform verification because the hard disk path has not been specified 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2266 Internal error of the certificate verification management module 2267 The device certificate does not exist 2268 No certificate is sent from the communications peer 10000 Failed in authentication using a PKI card PKI token 12236 The ticket certificate has expired 12239 The ticket certificate does not have the expected usage for a serv er 12240 The ticket certificate is not trusted To trust the certificate the cer tificate must be registered to the system d Color MF 752 652 11 Error code list 11 3 Functions LDAP Code Description 12241 The ticket certificate has expired 12242 The CA server rejected the connection 12243 The connection to the server that checks for expiration of the cer tificate has timed out 12244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1 MB 12261 The format of the ticket certificate is invalid 12263 Although the environment is
78. tive The machine malfunctioned and is unable to make copies Take the appropriate action ac cording to the message dis played on the screen If the problem is not resolved or released inform your service representative ofthe malfunction code displayed on the screen An internal has error occurred Please contact your Service Representative The machine malfunctioned and is unable to make copies Inform your service representa tive of the malfunction code dis played on the screen Clean the slit scan glass locat ed to the far left of the ADF with a dry cloth If you continue to use the device in its current con dition lines may appear on the printed output The Slit Scan Glass is dirty Clean the Slit Scan Glass using a dry cloth Now Connecting to the Firmware server 1 Your service representative is performing CS Remote Care 2 Internet ISW is being down loaded While the message is displayed do not turn the Power key OFF If the Power key is turned OFF turn the Main Power Switch OFF and contact your service representative The authentication information entered is invalid due to failed access attempts Contact your Administrator The authentication information has become invalid since the au thentication attempts have failed the specified number of times Contact the administrator of the machine The job log has reached the maximum allowed Contact
79. to connect to the proxy server 12 The proxy server rejected the connection request 13 While the proxy server specification is valid the host of the proxy server is not specified 14 Failed to authenticate the proxy server 15 Other error was returned from the proxy server 16 An internal error occurred 17 The process is cancelled because MIO_REQBODY_ERROR is specified by the device application 2236 The certificate has expired or the validity period has not yet start ed 2238 The CN field of the certificate does not match the server address 2239 The certificate does not have the expected usage 2240 The certificate is not trusted To trust the certificate the certificate must be registered to the system 2241 The certificate has expired 2242 The CA server rejected the connection 2243 The connection to the server that checks for expiration of the cer tificate has timed out 2244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1 MB 2261 The format of the certificate is invalid 2263 Failed to initialize the certificate verification 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2266 Internal error of the certificate verifica
80. to only hold the handle Otherwise your hand or finger may get caught in the machine d Color MF 752 652 1 13 When a staple jam is occurring on the Finisher FS 535 1 13 When a staple jam is occurring on the Finisher FS 535 The following illustrations show how to fix a staple jam occurring on the Finisher FS 535 Tips e Punch Kit PK 521 NOTICE When removing a staple jam do so carefully to prevent being injured d Color MF 752 652 The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and When a staple jam is occurring on the Saddle Stitcher SD 512 1 14 1 14 When a staple jam is occurring on the Saddle Stitcher SD 512 The following illustrations show how to fix a staple jam occurring on the Saddle Stitcher SD 512 Saddle Stitcher Tips e The figure above shows the optional Finisher FS 535 equipped with Saddle Stitcher SD 512 and Punch Kit PK 521 NOTICE When moving the Saddle Stitcher be sure to only hold the handle Otherwise your hand or finger may get caught in the machine d Color MF 752 652 2 Main Messages and Remedies 2 1 When a message appears to replace consumables or carry out cleaning 2 eL E NN 2 Main Messages and Remedies 2 1 When a message appears to replace consumables or carry out cleaning A message appears indicating the time s that expiring consumables used in this machine should be re placed
81. two power sources Check the Main Power Switch and the Power key for the status e Check whether the Power Plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped vie gt Ca e Check to see that the Main Power Switch and the Power key are turned ON In case the machine cannot be powered on even after checking contact your service representative d Color MF 752 652 4 3 d Color MF 752 652 5 When the Touch Panel Is Not Visible I 7 5 When the Touch Panel Is Not Visible If a certain length of time has elapsed without any operations being carried out on this machine the Touch Panel may turn off Check the following items e Tap Accessibility and select Brightness Adjustment and select Low or High to adjust the contrast for the Touch Panel SD You can adjust the LCD Brightness Brightness Adjustment e Touch the Touch Panel In Power Save Low Power Sleep mode this machine returns from Power Save mode when the Touch Panel is touched or a key on the Control Panel is pressed and the Touch Panel appears normally e On the Control Panel press the Power key If the Weekly Timer setting has put the machine in Erp Auto Power OFF mode press the Power key to display the Touch Panel To use it outside the preset operating hours follow the on screen instructions Select function to use d Color MF 752 652 5 3
82. x is full the following message appears at replacement by user Take action while referring to the label inside the machine Program Quick Copy Job List F Ready to Copy Number of Sets poa al Empty the hole punch scrap box 1 Tr NE Check Setting m m Do Not Function 2 Sta le Functior 2 2 A a lk l Eie Booklet Paper Duplex Finishing Anplication Combine Application RA Reference For details on how to take an action using the Finisher FS 534 refer to User s Guide Maintenance For details on how to take an action using the Finisher FS 535 refer to User s Guide Maintenance For details on how to take an action using the Z Folding Unit ZU 606 refer to User s Guide Maintenance d Color MF 752 652 13 3 When toner is running out in the Toner Cartridge When toner is running out in Toner Cartridge a message appears as shown below at replacement by user Program Quick Copy Job List m Ready to Copy Number E 1 T 2011 Y Toner Y is low Replace when indicated 100 CheckSetting p 1 H FIEIEIES Auto Color N Aus 100 00 Original Type Color Booket Paper Zoom Duplex Finishing Combine RA Reference For details on the replacement procedure refer to User s Guide Maintenance When the Imaging Unit needs to be replaced When the replacement time has come for the Imaging Unit the following message appears at replacement by user Tap Start Guidance then follow t
83. xpiration of the cer tificate has timed out 2244 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained 1 MB 2261 The format of the certificate is invalid 2263 Failed to initialize the certificate verification 11 12 d Color MF 752 652 11 3 Error code list 11 Functions Code Description SMTP transmission 2264 Unable to perform verification because there are too many certifi cates to be verified the maximum number of certificates that can be verified at a time is 20 2266 Internal error of the certificate verification 2267 The device certificate does not exist 2268 No certificate is sent from the server 3000 An unexpected error occurred 3001 An unexpected error occurred within the library being used 3002 An invalid channel is specified 3003 SMTP server address is invalid 3004 Parameter error MIMEBodyHeader 3005 Parameter error DisplayName 3006 Parameter error character set 3007 Parameter error From address 3008 Parameter error To address 3009 Parameter error CC address 3010 Parameter error BCC address 3011 Parameter error EmailSet is NULL 3012 Parameter error destination certificate is NULL 3013 Parameter error E mail body 3014 The hard disk is invalid 3015 The S MIME function is disabled 3016 Self certific
84. y files from a User Box refer to page 10 5 d Color MF 752 652 10 3 10 Main messages and remedies 10 2 10 2 Main messages and remedies Message Server connection error Cause 1 The network cable is not con nected correctly 2 Under Administrator Set tings Network Settings are not set correctly Remedy 1 Make sure that the network cable is correctly connected 2 Under Administrator Set tings check that Network Set tings are set correctly Cannot select address for TX Exceeded the maximum number of addresses allowed for broadcasting The number of destinations specified exceeds the number possible for a broadcast trans mission Reduce the number of broadcast destinations or send the trans mission in multiple batches The document could not be saved in the User Box due to in sufficient HDD capacity Check log The hard disk is full Delete unnecessary data then try saving the data again The number of registered boxes has reached the maximum limit No additional boxes can be cre ated The number of User Box that can be registered has reached the maximum number possible Delete unnecessary User Boxes then retry registration The number of documents in the box has reached the maxi mum limit No additional docu ments can be stored The number of documents that can be saved in a User Box has reached the maximum number po

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