Grandstream Networks, Inc.
Contents
1. Ae Innovative IP Voice amp Video TABLE 1 DEFINITIONS OF THE GXW CONNECTORS LAN Connect the LAN port with an Ethernet cable to the uplink of network RESET Factory Reset button Press for 10 seconds to reset factory default settings DC 12V Power adapter connection FXS1 FXS24 FXS port to be connected to analog phones fax machines Once the GXW is turned on and configured the front display panel indicates the status of the unit FIGURE 2 Diagram of GXW4024 Display Panel GXW4024 a pe E re EE e Ee E in e GRANDSTREAM 1 ee FXS port status GXW4024 Display LEDs TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power Remains solid ON when Power is connected and ON Ready LED Remains solid ON if profile registered Blink slowly if not configured or lost registration LAN LED Indicates LAN port activity LEDs 1 24 Indicate status of the respective FXS Ports on the back panel Busy ON Solid Green Available OFF Slow blinking FXS LEDs indicates Voice Mail for that port NOTE e All LEDs display green when ON e Slow blinking of READY and or LAN LED together indicates that the box is in a firmware upgrade or provisioning state e LEDs of POWER READY and LAN are ON when device is up and running and successfully registered to the SIP Server e Slow blinking of READY LED indicates that device has not registered with SIP Server or Service provider Grandstream Networks Inc GXW402. Innovative IP Voice amp Video SIP UserlD and Authenticate ID entered Hunting group set to Active SIP UserID and Authenticate ID left blank Hunting Group set to 1 SIP UserID and Authenticate ID left blank Hunting Group set to 1 SIP UserID and Authenticate ID entered Hunting group set to Active SIP UserID and Authenticate ID left blank Hunting Group set to 4 SIP UserID and Authenticate ID left blank Hunting Group set to 4 SIP UserID and Authenticate ID entered Hunting group set to Active SIP UserID and Authenticate ID left blank Hunting Group set to 7 Hunt Group 1 contains ports 1 2 3 Hunt Group 4 contains ports 4 5 6 Hunt Group 7 contains ports 7 8 Please be aware the choice of 1 for ports 2 and 3 the choice of 4 for ports 5 and 6 the choice 7 for port 8 is required to indicate that the SIP account tied to port marked as Active will be used for all members of the same Hunting group Needless to say those members of the same Hunting group may not be sequential ports In following example ports 3 5 and 7 tied to SIP Account configured in Port 1 marked as Active and ports 4 6 8 tied to SIP Account configured in Port 2 marked as Active as well Example of non sequential configuration of a multiple hunt group FXS Port 1 FXS Port 2 FXS Port 3 FXS Port 4 FXS Port 5 FXS Port 6 FXS Port 7 FXS Port 8 SIP UserID and Authenticate ID entered Hunting group set to Active
3. SAFETY COMPLIANCES The GXW4024 is compliant with various safety standards including FCC CE Its power adaptor is compliant with UL standard Warning use only the power adapter included in the GXW4024 package Using an alternative power adapter may permanently damage the unit WARRANTY Grandstream has a reseller agreement with our reseller customer End users should contact the company from whom you purchased the product for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please download these examples http www grandstream com user_manuals GUI GUI_GXW4024 rar for your reference e This document is subject to change without notice The latest electronic version of this user manual is located at http www grandstream com user_manual GXW4024 User Manual pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Network
4. CONFIGURING GXW4024 WITH WEB BROWSER GXW4024 has an embedded Web server that will resoond to HTTP GET POST requests It also has embedded HTML pages that allow users to configure the GXW4024 through a Web browser such as Microsofts IE and AOL s Netscape There are six 6 screenshots that the end user should become familiar with during the configuration process Download these pages now http www grandstream com user_manuals GUI GUI_ GXW40xx rar and review the term definitions found in Tables 7 11 ACCESS THE WEB CONFIGURATION MENU The GXW4024 HTML configuration menu can be accessed via LAN port 1 Assuming the network having DHCP server and the GXW4024 get IP via DHCP 2 Connect an analogue phone to ANY FXS port using IVR Press then 002 to get the IP address of the box then type the IP into Browser to access the box 3 Access the GXW4024 Web Configuration page via the following URL http GXW4024 IP Address the GXW4024 IP Address is the IP address obtained from IVR NOTE If using a web browser to enter the configuration page strip the leading O s i e if the IP address is 192 168 001 014 please type in 192 168 1 14 Once the HTTP request is entered and sent from a Web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level Only Status and Basic Settings Administrator Level Browse all pages Only an adm
5. configuration and upgrade servers information can be obtained using DHCP option 66 from DHCP server located in customer s environment Automatic Choose Yes to enable automatic upgrade and provisioning When set to No GXW4024 will Upgrade only do upgrade once at boot up When Check every day or Check every week is checked user can specify Hour of the day 0 23 or Day of the week 0 6 Default time is Monday 1AM There are three options to choose from Always check for New Firmware at Boot up Check New Firmware only when F W pre suffix changes and Always Skip the Firmware Check Grandstream Networks Inc GXW4024 User Manual Page 22 of 35 Firmware 1 0 1 8 Last Updated 5 2008 Authenticate Conf File Firmware Key SSL Certificate SSL Private Key SSL Private Key Password System Ring Cadence Call Progress Tones Lock Keypad Update Disable Voice Prompt Disable Direct IP IP Calling FXO Gateway NTP server Syslog Server Grandstream Networks Inc andstream Innovative IP Voice amp Video If set to Yes config file is authenticated before acceptance This protects the configuration from an unauthorized change For firmware encryption It should be 32 digit in Hexadecimal Representation End user should keep it blank The GXW4024 series supports SIP over TLS It has built in private key and SSL certificate The user specified SSL certificate used for
6. ndstream Innovative IP Voice amp Video Grandstream Networks Inc Analog IP Gateway GXW4024 24 FXS Ports E n GXW4024 User Manual www grandstream com Firmware Version 1 0 1 8 support grandstream com GH Innovative IP Voice amp Video TABLE OF CONTENTS GXW4024 User Manual RRES EE 4 GATEWAY GX W4024 OVER VIEW secaccccccaceevaccaanswvceceane cactoest isee eE i E EE AEO A a inaa T a EEE a 4 e EC EE EE 4 WARRANT EE 4 CONNECT YOUR GXW4024 EE 5 POP MENT GIN EE EE 3 CONNECT TEGA WIO EE 5 APPLICATION DESCRIPTION WEE D EXAMPLES OF GX W4024 CONFIGURATIONS eege CES 7 GAW4024 EELER geegent get isebiemnecatabendedenesueneuewuensnes 8 SOFTWARE FEATURES OVER VIEW ege EENS anini a iee reeded Eeer 8 HARDWARE EEGEN 9 eS OP ENN e LEE 10 UNDERSTANDING GX W VOICE PROMPTS eier use EENS saree snes EENS e 10 PEACING EN Ka e AL EE 11 PHONE OR EXTENSION NUMBERS sasananananannnnannnannnnrarnrnnnnononrnonrnrnrnrnrnrnnorrrrrononrurnrnrnr naraon oroar a naran rrna nenne 11 DIRECT TEE 11 CH EE Te RE 12 EE Ee ee ee 12 ECH E ENN CET E E PIN E 12 ATTENDED VRAIN SFE rscieaierencaatcniieaeete peters coseeleintaadie urninsditeed eds aerainmiastdacweutatencuasscrsle dient diarestdadestind aeiehiecneuedio emo abalaouneeedawinecnnites 12 EES 13 NTSC CF CIN EE 13 IPRS POR Fe CALLIN EE 14 SENDING AND RECEIVING FAX cscnevcieve teu tiacivswaddavdcs ivewrdnathawdblousbesebteds taneiend aaa a a O eane a Eeee 14 SUPPORT RADIUS PROTOCOL ee 15 CAL
7. Caller ID Anonymous Default is No If set to Yes incoming calls with anonymous Caller ID will be rejected with 486 Call Rejection Busy message Special Feature Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Example of vendors Huawei CBCOM RNK Session Expiration Grandstream implemented SIP Session Timer The session timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE When the session interval expires if there is no refresh via a UPDATE or re INVITE message the session will be terminated Session Expiration is the time in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds Min SE The minimum session expiration in seconds The default value is 90 seconds Grandstream Networks Inc GXW4024 User Manual Page 29 of 35 Firmware 1 0 1 8 Last Updated 5 2008 Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Preferred Vocoder G723 Rate iLBC Frame Size iLBC Payload type AAL2 G726 16 Payload type AAL2 G726 24 Payload type AAL2 G726 32 Payload type AAL2 G726 40 Payload type G729E payload type VAD Symmetric RTP Fax Mode Fax Tone Detection Mode Jitter Buffer Type Grandstream Networks Inc andstream Innova
8. Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page Fora detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named CIQXXXXXXXXXXXX Where XxXXXXXXXXXxX IS the MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it possible to store ALL of the firmwares with different version in one single directory similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre suffix changes is
9. F 0 40 C 10 90 non condensing FCC CE C Tick GXW4024 User Manual Firmware 1 0 1 8 Page 9 of 35 Last Updated 5 2008 BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS andstream Innovative IP Voice amp Video GXW4024 has a built in voice prompt menu for simple device configuration To enter the voice prompt menu Press on the standard analog phone connected to ANY FXS port TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS Menu TTT Voice Prompt Main Menu Enter a Menu Option 001 002 003 004 005 007 010 013 014 015 016 017 047 701724 086 099 Grandstream Networks Inc DHCP Mode PPPoE Mode or Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address Firmware Server IP Address Configuration Server IP Address Upgrade Protocol Firmware Version Firmware Upgrade Direct IP Calling Phone calls between different ports of the same GXW in case no SIP server is in use Voice Mail BESET Invalid Entry GXW4024 User Manual User s Options Enter for the next menu option Enter to return to the main menu Enter 001 005 007 010 017 047 086 or 099 Menu option Enter 9 to toggle the selection If user selects Static IP Mode user need configure all the IP address information thro
10. 1 20 5062 then the dialing convention would be 047 or Voice Prompt with option 47 then 192 168 0 160 5062 followed by pressing the key if it is configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You can not make direct IP calls between FXS1 to FXS2 since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop a call using hook flash CALL WAITING Call waiting tone 2 short beeps indicates an incoming call if the call waiting feature is enabled Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls CALL TRANSFER Blind Transfer Assume that call Caller A and B are in conversation A wants to Blind Transfer B to C 1 Caller A presses FLASH on the analog phone to hear the dial tone 2 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 3 Caller A will hear the confirm tone Then A can hang up NOTE Enable Call Feature must be set to Yes in web configuration page Caller A can place a call on hold and wait for one of three situation
11. Fax Pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used If you have problems with sending or receiving Fax toggle the Fax Tone Detection Mode setting GXW4024 User Manual Firmware 1 0 1 8 Grandstream Networks Inc Page 14 of 35 Last Updated 5 2008 GH Innovative IP Voice amp Video SUPPORT RADIUS PROTOCOL GXW40xx supports RADIUS for authentication authorization and billing purposes Primary and secondary RADIUS server configurations are available to provide redundancy to this feature In case Primary Radius server becomes unusable RADIUS requests will be automatically sent to the secondary server When at least one RADUIS server was configured the device will allow users to make phone calls only after authorization from RADIUS server has been received CDR Call Detail Record is also sent to the RADIUS server for billing purposes RAIDUS server can send requests to terminate calls when run out of pre paid credit Grandstream Networks Inc GXW4024 User Manual Page 15 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video CALL FEATURES The GXW4024 supports the traditional telephony features available in a PBX as well as additional advanced telephony fe
12. SIP UserID and Authenticate ID entered Hunting Group set to Active SIP UserID and Authenticate ID left blank Hunting Group set to 1 SIP UserID and Authenticate ID left blank Hunting group set to 2 SIP UserID and Authenticate ID left blank Hunting Group set to 1 SIP UserID and Authenticate ID left blank Hunting Group set to 2 SIP UserID and Authenticate ID left blank Hunting group set to 1 SIP UserID and Authenticate ID left blank Hunting Group set to 2 NOTE A single call directed to the SIP account will NOT result in all ports ringing at the same time They will ring in the hunting group only This feature is applicable to incoming calls only INTER PORT CALLING In some cases user may want to make phone calls between GXW ports when GXW is placed as stand along unit and is used without any SIP server This feature will also be useful when GXW is configured in Hunting Groups mode and registered to SIP server only with one master number In such cases users still will be able to make inter port calls by using IVR feature For example user connected to port number 1 can reach user connected to port number 3 by dialing and 703 Number 7 indicated using inter port calling feature digit 03 indicates port number which should be reached At the same manner user connected to port 4 can reach user connected to port 18 by dialing and 718 SENDING AND RECEIVING FAX GXW4024 supports fax in two modes 1 T 38 Fax over IP and 2
13. default 6 3kbps rate is chosen Sets the iLBC frame size in 20ms or 30ms Use 30ms and payload 97 for Asterisk Default value is 97 Defines payload type for iLBC The valid range is between 96 and 127 Default value is 100 Range is from 96 to 127 Default value is 99 Range is from 96 to 127 Default value is 104 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device T 38 Auto Detect FolP by default or Pass Through must use codec PCMU PCMA Default is Callee This decides whether Caller or Callee sends out the re INVITE for T 38 or Fax Pass Through Select either Fixed or Adaptive based on network conditions GXW4024 User Manual Firmware 1 0 1 8 Page 30 of 35 Last Updated 5 2008 Jitter Buffer Length SRTP Mode SLIC Setting Caller ID Scheme Polarity Reversal Loop Current Disconnect Loop Current Disconnect Duration Hook Flash timing On Hook Timing Gain Ring Tones andstream Innovative IP Voice amp Video Select Low Medium or High based on network conditions Default is Disabled Other options are
14. efficient way to use hunt groups is to assign 2 or 3 ports to separate hunt groups One additional and popular way to use the Hunting Group feature is called multiplexed analog lines In this configuration a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 4024 ports configured as a hunt group The GXW can be registered to a SIP server provider using only one phone number If the SIP service provider allows multiple calls to the same number the GXW will allow 24 concurrent calls to the same SIP number All office members can be reached remotely using the same phone number in round robin fashion Example Configuration of a typical Hunting Group 1 Configure the SIP account from VoIP Service Provider on FXS port 1 under FXS Ports webpage 2 Select Active under the Hunting Group drop box for FXS port 1 3 For the remaining ports say 2 3 and 4 select 1 for Hunting Group Ports 2 3 and 4 are now active members of the hunting group associated with port 1 This configuration will route all calls directed to FXS port 1 to ports 2 3 and or 4 in round robin fashion respectively if port 1 is busy or times out You can configure the ring timeout on the Profile page Example configuration of a multiple hunt group Grandstream Networks Inc GXW4024 User Manual Page 13 of 35 Firmware 1 0 1 8 Last Updated 5 2008 FXS Port 1 FXS Port 2 FXS Port 3 FXS Port 4 FXS Port 5 FXS Port 6 FXS Port 7 FXS Port 8 GH
15. his SIP Server Advanced User configuration includes not only the end user configuration but also advanced configurations such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Grandstream Networks Inc GXW4024 User Manual Page 21 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Table 9 ADVANCED SETTINGS Admin Password Layer 3 QoS Layer 2 QoS STUN Server Keep alive interval Firmware Upgrade amp Provisioning Via TFTP Server Via HTTP or HTTPS Server Firmware Server Path Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 66 to override server Administrator password Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 0 Value used for layer 2 VLAN tag Default setting is blank IP address or Domain name of the STUN server This parameter specifies how often the GXW4024 sends a blank UDP packet to the SIP server to keep the hole on the NAT open Default is 20 seconds Enables GXW4024 to download firmware or configuration file through TFTP HTT
16. selected the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When Automatic Upgrade is set to Yes Service Provider can use P193 to have the devices periodically check with either Firmware Server or Config Server whenever they are defined This allows the device periodically check whether there is any new changes need to be taken similar to the AntiVirus Software to upgrade the Virus Definition files Screenshot is below Automatic Upgrade E No E Check every day a Check every week Hour of the day 0 23 Day of the week 0 6 If automatic upgrade is enabled service provider can further customize the behavior and distribute server load by setting hour of the day and or day of the week for upgrade Grandstream Networks Inc GXW4024 User Manual Page 34 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring Factory Default Setting will DELETE all configuration information in the GXW4024 Please BACKUP or PRINT out all the settings before you approach following steps Grandstream will not take any responsibility if you lose all the parameters and cannot connect to your VoIP service provider FACTORY RESET There are two 2 methods for resetting your unit Reset Button Reset default factory settings following these four 4 step
17. using a STUN server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server URI that you may have or look up a free public STUN Server on the internet and enter it on this field If using public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage It really depends on your network settings whether to set this parameter to Yes or No Generally if you have multiple VoIP devices under the same network it should be set to Yes If using a Public IP address set this parameter to No 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network DTMF Methods DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e DTMF via SIP INFO Enable one or more DIMF methods based on your PBX system Preferred VOCODER Codec The GXW4024 supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e PCMU A or G71 t a e G729 A B E e G723 e G 726 16 24 32 40 e iLBC Grandstream Networks Inc GXW4024 User Manual Page 19 of 35 Firmware 1 0 1 8 Last Updated 5 2008 DEFINITIONS andstream Innovative IP Voice amp Video This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the en
18. 24 User Manual Page 6 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video APPLICATION DESCRIPTION There are two scenarios where the GXW4024 series can be effectively used to enable any business to leverage the benefits of VoIP and the Internet EXAMPLES OF GXW4024 CONFIGURATIONS APPLICATION ONE GXW 4024 FXS GATEWAY CONFIGURATION Anywhere in the world Analog ke Phones 24 Ports GXW FXS Series FXS Gateway acts as a virtual office connecting analog phones directly to the gateway APPLICATION TWO GXW4024 amp GXW410x SCENARIO TOLL FREE CALLING BETWEEN LOCATIONS Branch A Boston MA 4 employees Analog Phones FXO Lines XW4024 GXW410x EE Branch B Denver CO 4 employees Grandstream Networks Inc GXW4024 User Manual Page 7 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video GXW4024 FEATURES The GXW4024 is a next generation IP voice gateway that is interoperable and compatible with leading IP PBXs soft switches and SIP platforms The GXW4024 gateway is auto configurable remotely manageable and scalable offering superb voice quality traditional telephony functionality easy deployment and 24 FXS ports respectively GXW4024 features flexible dialing plans and integrated call routing to support pure IP network calls SOFTWARE FEATURES OVERVIEW e 24FXS ports e One RJ 45 10 100MB auto sensing Ethernet port e Multiple
19. Enabled but not forced and Enabled and forced It uses SDP Security Description to exchange key Please refer SDES http www apps ietf org rfc ric4568 html SRTP http Awww apps ietf org rfc rfc3711 html Depends on standard phone type and locations Select the value according to the local Telco standard where the GXW4024 is installed Please refer to the pull down list to select Default is No If set to Yes polarity will be reversed upon call establishment and termination Set to Yes if the traditional PBX you are using with GXW4024 uses this method for signaling call termination Default is No Default is 200 In 100 1 0000 milliseconds range Time period when the cradle is pressed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value On hook timing is the minimum time for an on hook event to be validated Handset volume adjustment RX is for receiving volume direction FXS gt to analog phone TX is for transmission volume Analog phone to FXS Default values are OdB for both parameters Loudest volume 6dB Lowest volume 6dB Configure ring cadences according to preference SAVING THE CONFIGURATION CHANGES After user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved changes Grandstream recommends reboot or power
20. IP Address or FQDN of the primary RADIUS Server Primary Radius server authentication port Default value is 1812 Primary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration IP Address or FQDN of the secondary RADIUS Server Secondary Radius server authentication port Default value is 1812 Secondary Radius server accounting port Default value is 1813 Special secret string should be preconfigured according to RADIUS Server configuration Default value is 2 seconds The time between retries the GXW will send Access Request message to RADIUS server in purpose to authenticate it Default value is 3 times Number of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process This setting allows user to download a text file containing all the P values of each setting as configured on the unit Grandstream Networks Inc GXW4024 User Manual Page 24 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video TABLE 10 FXS PORTS SETTINGS FXS Port FXS Port Number SIP User ID User account information provided by VoIP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID
21. L SEET geed ee 16 ee EE geed 17 CONFIGURING GX W4024 VIA VOICE PpOMpT 17 CONFIGURING GX W4024 WITH WEB BROWSER 18 EECH 19 I Ee 19 EE 19 PREFERRED VOCODER EE EES 19 CONFIGURATION THROUGH A CENTRAL SERVER ccccccscccsscccscccscccuscccucccsccussseucscescceececesseesssseuseseusseuseseseceuscsenecs 32 SOFTWARE UPGRADE 0c0cceccscceccscescnecneceeceensceeeneeneneensenscnseeeesensensensoncnsensensensenenesnsensenensensscceensnesaeees 33 FIRMWARE UPGRADE THROUGH TEIRDHTIIROHTTITIBS ccceccseccecceccesscesscesscessesceeccesscessesseeseeeeens 33 CONFIGURATION FLE DOWNLOAD E 34 FIRMWARE AND CONFIGURATION FILE PREFIX AND BOS 34 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD 34 RESTORE FACTORY DEFAULT SETTING wu cece KKK REENEN RER KKK KENNEN KREE KEN KK KEEN EN RER KREE 35 TABLE OF FIGURES GXW4024 User Manual FIGURE 1 DIAGRAM OF GXW4024 BACK PANEL nann anananannnnnnnnnnnnnnnnnnanrnnnnnrnrnnanrnrnrnrnraranrnrnrrnanrrnne 5 FIGURE 2 DIAGRAM OF GXW4024 DISPLAY PANEL nananannnnnanannnnnnnnnnnnannnnnnnnnrananrnrnrnrnrnranrnrnrnnrnru 6 Grandstream Networks Inc GXW4024 User Manual Page 2 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video TABLE OF TABLES GXW4024 User Manual TABLE 1 DEFINITIONS OF THE GXW CONNECTORS cc cece cece cece e cece eee ceeeeeeeeuuaueeeeeeeeggaueeeeeeugguneeneenass 6 TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL ssasssnnusnnnunnnnrrnnnrnrnn
22. P or HTTPS server This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXW4024 retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and then it will start the boot process using the existing code image in the Flash memory Ifa TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the network environment this process can take up to 15 or 20 minutes The URL for the HTTP HTTPS server used for firmware upgrade and configuration via HTTP For example ttp provisioning mycompany com 6688 Grandstream 1 0 1 8 16688 is the specific TCP port where the HTTP server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No GXW4024 will only do HTTP download once at boot up IP address or domain name of firmware server IP address or domain name of configuration server Default is blank If configured GXW4024 will request firmware file with the prefix This setting is useful for ITSPs End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank If set to Yes
23. Password SIP service subscriber s account password for GXW4024 to register to SIP servers of ITSP Name Any Name to identify this specific user Profile ID Select the corresponding Profile ID 1 or 2 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number Each incoming call will be routed to first available port in round robin mode User may configure all ports as members of the same Hunt Group or it may configure different port combinations for more than one Hunt Group For example Ports 1 3 and 5 may be members of the same hunt group the rest of the ports may have separate numbers and may be reached independently Select appropriate value for Hunting Group feature The original SIP account should be set to Active while the group members should be set to the port number of the Active Port Example configuration of a multiple hunt group FXS Port 1 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 3 SIP UserlD and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 5 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 FXS Port 6 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 FXS Port 7 SIP UserlD and Authenticate ID entered Hunting group
24. SIP accounts amp profiles 24 accounts choice of 2 profiles per account e Supports Voice Codecs G711 a u and Annex amp Il G723 1 G726 ADPCM with 16 24 32 40 kbit s bit rate G729 A B E iLBC e 1 38 Fax e Comprehensive Dial Plan support for Outgoing calls e G 168 Echo Cancellation e Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC e Supports PSTN PBX analog telephone sets or analog trunks e 50 Pin Telco connector for easy Chassis or Rack connection TABLE 3 GXW4024 SOFTWARE FEATURES Telephone Interfaces RJ 11 24 FXS SIP accounts amp choice of 2 profiles Network Interface One 10M 100 Mbps LAN RJ 45 LED Indicators Power and Line LEDs Voice over Packet Voice Activity Detection VAD with CNG comfort noise generation and PLC Capabilities packet loss concealment AEC with NLP Packetized Voice Protocol Unit supports RTP RTCP G 168 compliant Echo Cancellation Adaptive Jitter Buffer Fax Modem detection amp auto switch to G 711 Voice Compression G 711 Annex PLC Annex II VAD CNG format encoder and decoder G 723 1 G 726 ADPCM with 16 24 32 40 bit rates G 729A B E iLBC G 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header DHCP Client Yes Fax over IP T 38 co
25. SIP over TLS is in X 509 format You may also customize the SSL Private Key The user specified SSL private key used for SIP over TLS is in X 509 format Enter SSL Private Key password here Configuration option for all FXS ports ring cadence for all incoming calls Syntax c on1 off1 on2 off2 on3 off3 Default is set to c 2000 4000 US standards Using these settings user can configure tone frequencies according to user preference By default the tones are set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable high pitch sounds ON is the period of ringing ON time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern e Dial tone e Ringback tone e Busy Re order tone e Confirmation tone Please refer the document below to determine your local call progress tones http www itu int IT U T inr forms tiles tones 0203 pdf If set to Yes the configuration update via keypad is disabled Disables the voice prompt configuration voice menu will be impossible Default is No If set to Yes accessing integrated Disables the Direct IP Call function Default is No If set to Yes to make direct IP call will be impossible IP Address or URI of the FXO GW URI or IP address of the NTP Network Time Pro
26. atures TABLE 6 CALL FEATURES TABLE STAR CODE Key Call Features 30 Block Caller for all config change 31 Send CallerID for all config change 67 Block Caller per call 82 Send CallerID per call 47 Direct IP Calling Dial 47 IP address No dial tone will be played in the middle Detail see Direct IP Calling section on page 12 50 Disable Call Waiting for all config change Di Enable Call Waiting for all config change 69 Call Return Service Dial 69 and the phone will dial the last incoming phone number received 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait for dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward Dial 73 and wait for dial tone then hang up 74 Enable Paging Call Dial 74 and then the destination phone number you want to activate in Paging mode 78 Enable Do Not Disturb DND When enabled all incoming calls will be rejected 79 Disable Do Not Disturb DND When disabled incoming calls will be accepted 87 Blind Transfer 90 Busy Call Forward Dial 90 and then the forwarding number followed by 3 Wait for dial tone then hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 and then the forwarding nu
27. cycle the IP phone after saving changes REBOOTING FROM REMOTE Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait 30 seconds to log in again GXW4024 User Manual Firmware 1 0 1 8 Page 31 of 35 Last Updated 5 2008 Grandstream Networks Inc GH Innovative IP Voice amp Video CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW4024 can be automatically configured from a central provisioning system When GXW4024 boots up it will send TFTP or HTTP HTTPS request to download configuration file cfgO00b82xxxxxx where 000b82xxxxxx is the MAC address of the GXW4024 A service provider or an enterprise with large deployment of Grandstream devices can easily manage the configuration and service provisioning of individual devices remotely from a central server Grandstream has a central provisioning system called GAPS Grandstream Automated Provisioning System GAPS supports automatic configuration of Grandstream devices GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual Grandstream device Grandstream provides GAPS service to VoIP service providers Use GAPS for either simple redirection or with certain special provisioning settings At boot up Grandstream devices by default point to Grandstrea
28. d port in all of its SIP and SDP messages lf the NAT Traversal field is set to Yes with no specified STUN server the GXW4024 will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open DNS Mode One from the 3 modes available for DNS Mode configuration A Record for resolving IP Address of target according to domain name SRV DNS SRV resource records indicates how to find services for various protocols NAPTR SRV Naming Authority Pointer according to RFC 2915 One mode can be chosen for the client to look up server The default value is A Record User ID is Phone If the GXW4024 has an assigned PSTN telephone number this field should be set to Yes Number Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request SIP Registration This parameter controls whether the GXW4024 needs to send REGISTER messages to the proxy server The default setting is Yes Unregister on Default is No If set to Yes the SIP user s registration information is cleared on reboot Reboot Outgoing Callw o Default is No If set to Yes user can place outgoing calls even when not registered if Registration allowed by ITSP but is unable to receive incoming calls Register Expiration Allows the user to specify the time frequency in minutes for the GXW4024
29. d user are e STATUS Displays the network status account status software version and MAC address of the phone e BASIC SETTINGS Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e ADVANCED SETTINGS To set advanced network settings codec settings and XML configuration settings e PROFILE X To configure each of the SIP accounts e FXS PORTS To configure each of the FXS ports and Hunting Groups etc TABLE 7 BASIC SETTINGS End User Password Web Port Telnet Server IP Address DHCP hostname DHCP domain DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Service Name Time Zone Grandstream Networks Inc Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters By default HTTP uses port 80 This field is for customizable web port Default is Yes There are two modes to operate the GXW4024 DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The GXW4024 acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The GXW4024 will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS S
30. dated 5 2008 GH Innovative IP Voice amp Video Five Success Tips when using the Voice Prompt 1 shifts down to the next menu option 2 returns to the main menu 3 9 functions as the Change Enter key in many cases to confirm an option 4 All entered digit sequences have known lengths 3 digits for menu option and 12 digits for IP address For IP address add 0 before the digits if the digits are less than 3 i e 192 168 0 26 should be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1 Dial the number directly and wait for 4 seconds Default No Key Entry Timeout or 2 Dial the number directly and press Use as dial key must be configured in web configuration or 3 Dial the number directly and if the dialed number matches a dial plan rule it will be sent out immediately Examples 1 Dial an extension directly on the same proxy e g 1008 and then press the or wait for 4 seconds 2 Dial an outside number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VoIP service provider for further details on prefix numbers DIRECT IP CALLS Direct IP calling allows two parties that is a FXS Port with an analog phone and another VoIP Device to tal
31. erver 1 primary DNS Server 2 secondary fields These fields are set to zero by default This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is blank This option specifies the domain name that client should use when resolving hostnames via the Domain Name System Default is blank Used by clients and servers to exchange vendor specific information Default is HT500 PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Default is blank Controls how the date time is displayed according to the specified time zone GXW4024 User Manual Firmware 1 0 1 8 Page 20 of 35 Last Updated 5 2008 Self Defined Time Zone Language andstream Innovative IP Voice amp Video The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time It is positive if the local time zone is west of the Prime Meridian and negative if it is east Prime Meridian nternational or Greenwich Meridian M3 2 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth i
32. erver on the public Internet for firmware upgrade e Grandstream s latest firmware is available hitp www grandstream com firmware html Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment e Alternatively user can download a free TFTP or HTTP server to upgrade local firmware Download a free TFTP server windows version from http tftod32 jounin net or http support solarwinds net updates New customerFree cfm Download a free HTTP server from http httpd apache org or use Microsoft IIS web server Grandstream Networks Inc GXW4024 User Manual Page 33 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video Instructions to Upgrade using Local TFTP Server 1 Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server and the GXW4024 device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Solarwinds TFTP only d Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP HTTPS
33. gs up the GXW4024 will ring back user A to remind A that B is still on the call A can pick up the phone to resume conversation with B 3 WAY CONFERENCING The GXW4024 supports Bellcore style 3 way Conference Instructions for 3 way conference Assuming that call party A and B are in conversation A GXW4024 wants to bring C in a conference 1 A presses FLASH on the analog phone or Hook Flash for old model phones to get a dial tone A dials C s number then or wait for 4 seconds lf C answers the call then A presses FLASH to bring B C in the conference If C does not answer the call A can press FLASH back to talk to B lf A presses FLASH during conference C will be dropped out If A hangs up the conference will be terminated for all three parties when configuration Transfer on Conference Hangup is set to No If the configuration is set to Yes A will transfer B to C so that B and C can continue the conversation oS te EP HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make receive calls Using this feature all ports active in same hunt group will have the same phone number and incoming calls will be distributed in a round robin manner among the ports active in that hunt group The number of hunting groups is limited by the number of ports each GXW model has Le each port can be its own hunt group The most practical and
34. inistrator can access the ADVANCED SETTINGS configuration page 1 There are six different tabs Status Basic Settings Advanced Settings Profile 1 Profile 2 and FXS Ports on the top of the screen after login To open each page click on the tab 2 Click on Profile 1 to enter your SIP Server SIP Proxy Registrar information Enter the IP Address or FQDN of the Server under SIP Server and or Outbound Proxy 3 Click on FXS ports to enter the extensions or account information You will need to fill in the following information for each extension Once the extensions are configured you are finished 4 604 604 Ext4 Profile1_ 5 Lon 605 CT Ext Profile 6 6o6 606 Ext Profile1__ 7 607 607 CT Ext 7 Profile teg Profile1 4 Click Update after changing any settings and then Reboot to confirm changes 5 After reboot check the Status Page to confirm the extensions are successfully registered You can now use your standard phones connected to ports FXS1 to FXS24 to make calls Grandstream Networks Inc GXW4024 User Manual Page 18 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT Settings If you plan to keep the gateway within a private network behind a firewall we recommend
35. k to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both GXW4024 and other VoIP Device have public IP addresses or 2 Both GXW4024 and other VolP Device are on the same LAN using private IP addresses or 3 Both GXW4024 and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ GXW4024 supports two ways to make Direct IP Calling Using IVR 1 Pick up the analog phone then access the voice menu prompt by dial 2 Dial 047 to access the direct IP call menu 3 Enter the IP address using format ex 192 168 0 160 after the dial tone Using Star Code 1 Pick up the analog phone then dial 047 2 Enter the target IP address using same format as above Note NO dial tone will be played between step 1 and 2 Grandstream Networks Inc GXW4024 User Manual Page 11 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video Destination ports can be specified by using encoding for followed by the port number Examples a Ifthe target IP address is 192 168 0 160 the dialing convention is 047 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the H key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specified b Ifthe target IP address port is 192 168
36. m provisioning server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customer s TFTP or HTTP server for further provisioning Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files The GAPSLITE configuration tool is now free to end users The tool and configuration template are available for download from http www grandstream com confiqurationtool html Grandstream Networks Inc GXW4024 User Manual Page 32 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video SOFTWARE UPGRADE software upgrade can be done via either TFTP or HTTP HTTPS The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP HTTPS To upgrade via TFTP or HTTP HTTPS the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP HTTP or HTTPS respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP HTTPS server server name can be in either FQDN or IP address format Here are examples of some valid URL e g firmware mycompany com 6688 Grandstream 1 0 1 8 e g 168 75 215 189 NOTES e TFIP server in IP address format can be configured via IVR Please refer to section CONFIGURATION GUIDE for instruc
37. mber followed by 3 Wait for dial tone then hang up 93 Cancel Delayed Call Forward Dial 93 for a dial tone then hang up Flash Hook If user hears call waiting beep flash hook will switch to the new incoming call Also used to switch to a new channel for a new call Pressing pound sign will serve as Re Dial key Grandstream Networks Inc GXW4024 User Manual Page16of35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video CONFIGURATION GUIDE CONFIGURING GXW4024 VIA VOICE PROMPT MODE Select voice menu option 001 to enable GXW4024 to use DHOP STATIC IP MODE Select voice menu option 001 to enable GXW4024 to use STATIC IP mode then use option 002 003 004 005 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 013 to configure the IP address of the firmware server CONFIGURATION SERVER IP ADDRESS Select voice menu option 014 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 015 to choose firmware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 017 to choose firmware upgrade mode between the following two options 1 always check and 2 never upgrade Grandstream Networks Inc GXW4024 User Manual Page 17 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video
38. mpliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax datapump V 17 V 19 V 27ter V 29 for T 38 fax relay QoS Diffserve ToS 802 1 P Q VLAN tagging IP Transport RTP RTCP Grandstream Networks Inc GXW4024 User Manual Page 8 of 35 Firmware 1 0 1 8 Last Updated 5 2008 DTMF Method IP Signaling Provisioning Control Management Dial Plan Power Mounting Short and long haul Caller ID Polarity Reversal Wink EMC Safety GH Innovative IP Voice amp Video flexible DTMF transmission method User choice of In Audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP and HTTPS TLS SIPS Syslog remote management using Web browser and telnet Yes Input 100 240 VAC 50 60 Hz Output 12VDC 3 0A Rack or Wall REN2 Up to150 ft on 24 AWG line Bellcore Type 1 amp 2 ETSI BT NTT and DIMF based CID Yes EN55022 EN55024 and FCC part15 Class B UL HARDWARE SPECIFICATION The hardware specifications of the GXW4024 are detailed in Table 4 TABLE 4 HARDWARE SPECIFICATION OF GXW4024 Ports LAN interface LED Universal Switched Power Adaptor Dimension Weight Temperature Humidity Compliance Grandstream Networks Inc 24 FXS Ports 1 x RJ45 10 100Mbps 24 LEDs for FXS port status GREEN Other LEDs for operation status Input 100 240V AC 50 60Hz Output 12V DC 3 0A UL certified 445mm L x 269mm W x 44 5mm H or 1U 6 3 Ibs 2 8 kg 32 104
39. r the Refer To header uses the transferred target s Contact header information Default is No In which case if conference originator hangs up the conference will be terminated When option YES is chosen originator will transfer other parties to each other so that B and C can choose either to continue the conversation or hang up Default is No If set to Yes the Outbound Proxy will be removed from the route header Default is Yes If set to Yes the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft Default is No If set to yes all incoming SIP messages will be strictly validated according to RFC rules If message does not pass validation process call will be rejected T1 is an estimate of the round trip time between the client and server transactions If the network latency is high select larger value for more reliable usage Maximum retransmission interval for non INVITE requests and INVITE responses Sets the payload type for DTMF using RFC2833 Send DTMF as inband in audio Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is NO If set to yes flash will be sent as DTMF event Default is Yes If Yes call features using star codes will be supported locally Allows the user to configure a User ID or extension number to be automatically dialed upon off hook Only the user part of a SIP address needs to be entered here The phone will a
40. r forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct IP to IP calling Dial Plan Prefix Sets the prefix added to each dialed number Use as Dial Key Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If set to No this key can be included as part of number Grandstream Networks Inc GXW4024 User Manual Page 28 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 xx at least 2 digits number xx at least 2 digits number exclude 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing e Example 1 869 11 161 7xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers e Example 3 1
41. rrnrnrrrnnnrrnnnunnnnrnnnaranrarnnrnnn 6 TABLE 3 GXW4024 SOFTWARE EEATURES 8 TABLE 4 HARDWARE SPECIFICATION OF OGANNAOZA 0 cc ccccc cece cece eee eee eeeeeeeeeeeugaeeeggaueeeeeeegguuneeeneaas 9 TABLE 5 DEFINITIONS OF THE GXW VOICE pop 10 TABLE 6 GALL FEATURES TABLE STAR GODES sme sccweagsirendewades oxinsstaeennecdedecnaasexaadaneeeniieenedenesthccaeeeoss 16 TABLE 7 BASIC Oe NING eene eer 20 TABLE 8 GTIATUSbRAGE cee ceccee eee eeeeaeeeeeeeeugaeeeeeeeuggaeeeeeeeuugueeeeeeeugaueeeeeeuguuneeueeugguueguuees 21 TABLE EENEG 22 TABLE 10 FAS PORTS SETTINGS siasncisciviacdansedacianindvsandeneruhessunaneasavausiwnnnseusens than deoeuadnmnianeaawedes 25 TABLE 11 PROFILE SETTINGS cece eee eeeeeenneeeeeeeeeeeeeeeeeeeguggaeeeeeeeeeeeeeeeeggggguueeeeeeauags 26 CONFIGURATION GUI INTERFACE EXAMPLES GXW4024 User Manual http www grandstream com user_manuals GUI GUI_GXW4024 rar SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE SCREENSHOT OF STATUS PAGE ot S eS iS Grandstream Networks Inc GXW4024 User Manual Page 3 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video WELCOME Thank you for purchasing the Grandstream GXW4024 Analog FXS IP Gateway The GXW4024 offers an easy to manage easy to configure IP communications solu
42. s 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates that the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means that the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Continuous busy tone The phone has timed out NOTE Continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release Attended Transfer Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone for dial tone Grandstream Networks Inc GXW4024 User Manual Page 12 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video Caller A then dials Caller C s number followed by or wait for 4 seconds 3 If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B NOTE When Attended Transfer fails and A han
43. s 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection 3 Insert a pin in this hole and press for about 10 seconds till the LED off and on and a minor click sound heard 4 Take out the pin and wait for the unit boot up All settings are now restored to factory default IVR Command Reset default factory settings using the IVR Prompt Table 5 Se Dial for voice prompt Enter O99 and wait for reset voice prompt Enter the encoded MAC address Look below on how to encode MAC address Wait the device to reboot automatically and restore factory settings Encode the MAC Address 1 Locate MAC address of the device It is the 12 digit HEX number on the bottom of the unit 2 Key inthe MAC address Use the following mapping 0 9 0 9 A B C D E F 22 press the 2 key twice A will show on the LCD 222 2222 33 press the 3 key twice D will show on the LCD 333 3333 For example if the MAC address is 000B8200E395 it should be keyed in as 0002228200333395 NOTE e Factory Reset will be disabled if the Lock keypad update is set to Yes Grandstream Networks Inc GXW4024 User Manual Page 35 of 35 Firmware 1 0 1 8 Last Updated 5 2008
44. s Inc is not permitted Grandstream Networks Inc GXW4024 User Manual Page 4 of 35 Firmware 1 0 1 8 Last Updated 5 2008 GH Innovative IP Voice amp Video CONNECT YOUR GXW4024 Connecting your GXW4024 is easy Before you begin please verify the contents of the GXW4024 package EQUIPMENT PACKAGING Unpack and check all accessories Equipment includes e one device unit e one Ethernet cable e one 12V universal power adapter CONNECT THE GXW4024 Managing the GXW and connecting the unit to the VoIP network is very simple Follow these three 3 steps to connect your GXW to the Internet and access the unit s configuration pages 1 Connect standard touch tone analog phones to ANY of the FXS ports 2 Insert the Ethernet cable into the LAN port and connect the other end of the Ethernet cable to an uplink port a switch router or a modem etc 3 Insert the power adapter into the GXW4024 and connect it to a wall outlet Follow instructions from topic Configuring GXW4024 with Web Browser for initial configuration The GUI pages will guide you through the remaining steps to set up your gateway Examples of the GUI Interfaces can be downloaded from hitp www grandstream com user_manuals GUI GUI_ GXW4024 rar FIGURE 1 Diagram of GXW4024 Back Panel GXW 4024 weelspu ES e 50 PIN Telco LAN Port Connector FXS Ports Grandstream Networks Inc GXW4024 User Manual Page 5 of 35 Firmware 1 0 1 8 Last Updated 5 2008
45. sable the stutter Call Waiting Tone when a Call Waiting call arrives Waiting Tone The CWCID will still be displayed Disable Visual message indicator is a special on hook caller ID type message that enables and Visual MWI disables the message waiting light on certain phones GXW4024 has this feature enabled by default However certain phones rare that do not support it may mistakenly treat this CID signal as an incoming call A configuration option is needed to turn on MWI in this case Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time Hunting Group Default is 20 seconds If call is not answered within this designated time period the call will Ring Timeout be forwarded to the next member of a Hunt Group Delayed Call Default value is 20 seconds In case this feature activated using codes 92 code the call Forward Wait Time will be forwarded after this preconfigured amount of time No Key Entry Default is 4 seconds Call will be completed within this time interval if no additional key entry Timeout occurs Early Dial Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5 seconds have elapsed if the use
46. set to Active FXS Port 8 SIP UserlD and Authenticate ID left blank Hunting Group set to 7 Hunt Group 1 contains ports 1 2 3 Hunt Group 4 contains ports 4 5 6 Hunt Group 7 contains ports 7 8 Grandstream Networks Inc GXW4024 User Manual Page 25 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video TABLE 11 PROFILE SETTINGS Profile Active When set to Yes the SIP Profile is activated SIP Server SIP Server s IP address or Domain name provided by VoIP service provider Outbound Proxy IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by GXW4024 for firewall or NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem SIP transport User can select UDP or TCP or TLS Please make sure you re SIP Server or network environment supports SIP over the selected transport method Default is UDP NAT Traversal This parameter defines whether the GXW4024 NAT traversal mechanism is activated or not If activated by choosing Yes and a STUN server is also specified then the GXW4024 performs according to the STUN client specification Under this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the GXW4024 will use its mapped public IP address an
47. teration of the weekday 1st Sunday 3rd Tuesday etc The 3rd number indicates Weekday 0 1 2 6 for Sun Mon Tue Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Default is English Languages supported with voice prompt and web pages In addition to the Basic Settings page end users also has access to the Device Status page TABLE 8 STATUS PAGE MAC Address IP Address Product Model Software Version System Up Time PPPoE Link Up NAT Port Status The device ID in HEX format This is needed for ISP provisioning or troubleshooting Shows IP address of GXW4024 Contains the product model info Program This is the main software release Shows system up time since the last reboot Shows whether the PPPoE connection is running if connected to DSL modem Shows type of NAT the GXW4024 is connected to It is based on STUN protocol Displays relevant information regarding the individual FXS ports Example a we eens e ez Forward GE FXS1 OnHook Registered No 613 FXS2 Toft Hooke e No sia FXS3 Not No e Registered FXS4 On Hook Registered Fieve niet as ar ae FXS24 On Hook Registered FXS port 4 user has set Do Not Disturb FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy FXS port 3 user is not registered with
48. tion for any business with virtual and or branch locations The GXW4024 supports popular voice codec and is designed for full SIP compatibility and interoperability with 3 party SIP providers thus enabling you to fully leverage the benefits of VoIP technology integrate a traditional phone system into a VolP network and efficiently manage communication costs This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation multi party conferencing and direct IP IP Calling This IP Analog Gateway is very easy to manage and scalable specifically designed to be an easy to use and affordable VoIP solution for the small medium business or enterprise GATEWAY GXW4024 OVERVIEW The new GXW4024 gateway has a compact and quiet design no fans and offers superb audio quality rich feature functionality strong security protection and good manageability It is auto configurable remotely manageable and scalable The GXW4024 features 24 port FXS interface for analog telephones 10M 100Mbps auto sensing Ethernet ports 50 pin Telco connector for easy Chassis or Rack connection It supports the option of 2 SIP Server profiles caller ID for various countries regions T 38 fax flexible dialing plans security protection SIPS TLS comprehensive voice codec including G 711 a u law G 723 1 G 726 16 24 32 48 kbit s G 729A B E and iLBC
49. tions If TFTP server is in FQDN format it must be set via web configuration interface e Grandstream recommends end user use the Grandstream TFTP server Its address can be found at hitp www grandstream com firmware html Currently the TFTP firmware server IP address is 168 75 215 189 For large companies we recommend to maintain their own TFIP or HTTP HTTPS server for upgrade and provisioning procedures e Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the GXW4024 will attempt to retrieve the new image files by downloading them into the GXW4024 s RAM During this stage the GXW4024 s LEDs will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash If TFTP HTTP HTTPS fails for any reason e g TFTP HTTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the GXW4024 will stop the TFTP HTTP HTTPS process and simply boot using the existing code image in the flash e Firmware upgrade may take as long as 15 to 30 minutes over Internet or just 5 minutes if it is performed on a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have a local firmware upgrade server Grandstream provides a NAT friendly TFTP s
50. tive IP Voice amp Video If selecting Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If selecting Yes the phone will use session timer even if the remote party does not support this feature Selecting No will allow the phone to enable session timer only when the remote party support this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer The GXW4024 supports up to 5 different Vocoder types including G 711 A U law PCMU A G 726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E and iLBC User can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 The last Vocoder is entered by choosing the appropriate option in Choice 8 Defines the encoding rate for G 723 vocoder By
51. to refresh its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Local SIP port Defines the local SIP port the GXW4024 will listen and transmit The default value for Profile 1 is 5060 and 6060 for Profile 2 Local RTP Port Defines the local RTP RTCP port pair the GXW4024 will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _value for RTP and the port_value 1 for its RTCP channel 1 will use port_value 2 for RTP port_value 3 for its RTCP and so on The default value for Profile 1 is 5004 and 6004 for Profile 2 Use random port Default is No If set to Yes the device will pick randomly generated SIP and RTP ports This is usually necessary when multiple devices are behind the same NAT Grandstream Networks Inc GXW4024 User Manual Page 26 of 35 Firmware 1 0 1 8 Last Updated 5 2008 Refer to Use Target Contact Transfer on Conference Hang up Remove OBP from Route Header Support SIP Instance ID Validate incoming message SIP T1 Timeout SIP T2 Interval DTMF Payload Type DTMF in audio DTMF via RFC2833 DTMF via SIP INFO Send Hook Flash Event Enable Call Features Off Hook Auto Dial Proxy Require Use NAT IP Distinctive Ringtone Disable Call Waiting andstream Innovative IP Voice amp Video Default is NO If set to YES then for Attended Transfe
52. tocol server Used by the phone to synchronize the date and time The IP address or URL of System log server Internet Telephone Service Provider This feature is especially useful for the ITSP GXW4024 User Manual Firmware 1 0 1 8 Page 23 of 35 Last Updated 5 2008 Syslog Level Primary RADIUS Server Primary RADIUS Auth Port Primary RADIUS Acct Port Primary Radius Server Secret Secondary RADIUS Server Secondary RADIUS Auth Port Secondary RADIUS Acct Port Secondary Radius Server Secret RADIUS Timeout RADIUS Retry Download Device Configuration andstream Innovative IP Voice amp Video Select the GXW4024 to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level 9 SLIC chip exception WARNING and ERROR levels 10 memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components EE GS_LOG device MAC address error code error message Example May 19 02 40 38 192 168 1 14 GS_LOG 00 0b 82 00 a1 be 000 Ethernet link is up
53. ugh menu 002 to 005 If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the device The current IP address is announced Enter 12 digit new IP address if in Static IP Mode Same as Menu option 002 Same as Menu option 002 Same as Menu option 002 Enter 9 to go to the next selection in the list e PCMU e PCMA e iLBC e G 726 e G 723 e G 729 Announces the MAC address of the unit Announces current Firmware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP HTTP and HTTPS Firmware version information Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 never upgrade Enter the target IP address to make a direct IP call after dial tone See Make a Direct IP Call User can make internal calls between different ports inside the same GXW even without being registered to SIP server By dialing and 7xx user can reach colleague connected to port ASA Announces the number of voice mails available Enter 9 to reboot the device or Enter MAC address to restore factory default setting See Restore Factory Default Setting section Automatically returns to Main Menu Page 10 of 35 Firmware 1 0 1 8 Last Up
54. utomatically append the and the host portion of the corresponding SIP address SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank Custom Ring Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Distinctive ring tones can be configured not only for matching whole number but also for matching prefixes In this case symbol star will be used If server supports Alert Info header and standard ring tone set Bellcore or distinctive ring tone 1 10 is specified then the ring tone in the Alert Info header from server will be used For example If configured as 617 Ring Tone 1 will be used in case of call arrived from Massachusetts Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page Default is No If set to YES Call Waiting indication information will not be provided to analog phone connected to this FXS port Grandstream Networks Inc GXW4024 User Manual Page 27 of 35 Firmware 1 0 1 8 Last Updated 5 2008 andstream Innovative IP Voice amp Video Disable Call Default is No This is to di
55. xxx 2 9 xxxxxx lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing paoop 3 Default Outgoing x Example of a simple dial plan used in a Home Office in the US 41900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e 41900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases user wishes to dial strings such as 123 to activate voice mail or other application provided by service provider In this case should be predefined inside dial plan feature and the Dial Plan will be x Subscribe for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Send Anonymous If this parameter is set to Yes the From header along with Privacy and P Asserted_Identity headers in outgoing INVITE message will be set to anonymous blocking
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