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Meridian 1 Attendant PC Software User Guide

1. Searching the directory Logging off the Attendant PC Working with the Config menu Console Configuration 0000 eee The ROKeyS AD zia kama pA BEDE HE LEA The Consoles tab The Attendants tab The Features tab The Flex Keys tab AS eb a cee amahan pana Raw EK IE The ICI Keys tab isi 400 Seba SEER EN oe ee he TOB tab Kuna SERE eA a a be Interface Properties SEE SE SS SE Es PAG Alertet lab 222225 OER ER ALA ek wes The Call Waiting tab SESSE SEE Es Ee The Handset tab arrossit Eea SS ES SE eee The Relay tab ESE SS ESE SE es ee The Diagnostics tab Configure POT iss ks beer RA de dee iat bee bed eds Change Password SEE SEE ESE ee Meridian 1 Attendant PC call processing 020000eeeeaee Answering a call a Extending a call to an idle extension Extending a call to a busy extension with Camp on PO891256 Standard 2 00 February 1999 23 25 26 27 29 36 37 38 38 39 42 44 45 46 47 54 55 57 58 60 60 61 62 63 64 65 65 67 68 69 Contents Page vii of xiv Extending a call to voice mall SE ESE SE ce eee eee 70 Extending a call to a busy extension with Hold 71 Holding a call on a loop key 0 0 00 ce
2. Access number for Express Mail Click the checkbox if a password is required to operate the Meridian 1 Attendant PC Indicate the location and name of the default WAV file for audible signaling Tip Requires an assigned access number assignment before the mail tool can be displayed on the main console display Make sure that End to End Signalling EES is defined as a flexible feature Indicate the pause length in milliseconds the duration of a delay that is generated when a comma appears in a typed in number for dialing Select the location and WAV file for audible Signalling by opening the folder icon P0891256 Standard 2 00 February 1999 Feature List Working with the Config menu Page 43 of 160 Figure 30 General tab display bir b km AE rml ae Ti TT facto ch Dia TER NG Este haan aha ko Eee Ha ki greed has Penn BES egar m apang mame ky agahan er mae gl a ter EE aan j rer eee aan tl el eo ee et eel Hen REE cd mi rt ae cs ak rike aap ad maa nie naman ag 1 ESELS gt Click the Play button to he Pd nd Eh be je ped br a mede GEE TEE er the selected default sound uwt a Pe ee re y Fa Tip z Click the Help button to see a lis Csi ms general configuration options The following procedure shows you how to configure the Voice Mail icon 1 First ensure that End to End Signaling EES is set up as a flexible feature
3. P0891256 Standard 2 00 February 1999 Working with the Config menu Page 45 of 160 Note There are a few keys that although valid are probably not good choices for hotkey assignments These would include the F1 key single key hotkeys that are numbers and other keys that you would normally use in the day to day operation of your console A two key combination such as Alt H is always preferable to a single key such as H The Consoles tab Consoles y We encourage you to register your Meridian 1 Attendant PC application by telephone as soon as you have installed the software Selectthe location and WAV file for audible signalling by opening the folder icon Click Register to display the Console Registration form ad The Consoles tab Figure 32 is where you register the Attendant PC console software and define the WAV file used for audible signalling by entering the following Console s serial number Full name of the console Name of WAV file designated for audible signalling Figure 32 Consoles display windows bi ln and Aa Hand GN NN N aal male E fie tom Dora Mt Tenten hu kc Her x 2 FR EE 1 PIT i gm hin mm er Mag com my hie k Te phere he sate VA Aa Ed HT Da kruie E Em led lE D Click the Play button to hear the selected default sound Gal E eind dee GE nl Erpel fie el eel eee bE Click Register to display th
4. e To assign flexible keys for the steps click Flex Select For each step entitled Press a flexible feature key select the appropriate flexible key from the Key list box When all flexible keys have been assigned for the required steps click OK Flex Key Selection Ed ou have selected one or more flexible feature keys to be pressed for this virtual feature Selecta Press a flexible feature key step in the Steps listthen select the feature key to be pressed for that step fram the Keys list Cancel Steps Keys nls Select an idle loop End to End Signalling EES Dial a number Static Pause for 2 seconds Press a flexible feature key Dial a number Static Press Release To assign ICI keys click ICI Select For each step entitled Press an ICI key select the appropriate ICI key from the Key list box When all ICI keys have been assigned for the required steps click OK P0891256 Standard 2 00 February 1999 Working with the Config menu Page 53 of 160 e To assign phone numbers click Dial Number For each step entitled Dial a number Static enter the number to be dialed When all numbers have been entered for the required steps click OK Static Dialing Assignment x You have selected one or more static dialing steps for this virtual feature DE Highlight each af the Dial a number Static steps inthe Steps listthen enter the number to be dialed for that step Cancel He
5. Me ae ee o F ad Ed did ba Pazma Alex Meridian 1 Attendant PC Software User Guide Page 30 of 160 Working with the Tools menu 2 Click on Directory to select the New page com a Here is where you enter General information for each person you want a listed in your directory Figure 18 pan 3 Click the Address tab to provide profile information for each personal korin entry Figure 18 General and Address tab displays After supplying the appropriate information for both General and Address pages 4 Click Apply and then OK The new entry is displayed in the Directory window The following procedures shows you how to set the properties for an entry in the Directory window Setting the Directory properties 1 Click Directory to select Properties The Directory Properties page displays five tabs that allows you to P0891256 Standard 2 00 February 1999 Columns Y Tip Double click on a column item to move it quickly between not displayed to displayed areas These Help topics contain green underlined text Y ou can click the green text to see descriptions for setting positioning and removing columns Working with the Tools menu Page 31 of 160 Specify the columns Figure 19 that appear on your directory display screen and in what order they should appear 2 Click Columns Figure 19 Columns display window Cias ees Dita inio moan sa Ban Cam Ce on e
6. Meridian 1 Attendant PC Software User Guide Page 148 of 160 List of terms DID Route Control A programmable feature key that enables you to direct calls coming in on DID trunks either to either to a set of extensions considered to be night destinations or to normal extensions Display Calls Waiting A flexible feature key that enables you to display the number of calls waiting to be answered at the console Display Destination A programmable feature key that enables you to display the phone number of a called party Display Source A programmable feature key that enables you to display stored numbers associated with Auto Dial Speed Call and Night Service Do Not Disturb Group A programmable feature key that enables you to place a predefined group of extensions in the Do Not Disturb mode Do Not Disturb Individual A programmable feature key that enables you to place an individual extension or a predefined group of extensions in Do Not Disturb mode DRC See DID Route Control DTMF Dual Tone Multi Frequency Tones generated when the keys ona telephone keypad are struck that enables the switch to signal the desired telephone that a caller wants to be connected Electronic Switched Network See ESN PO891256 Standard 2 00 February 1999 List of terms Page 149 of 160 Emergency transfer switch This feature accessible from your Attendant PC interface unit will present incoming calls from selected trunks to pr
7. Press a flexible feature key Dial a number Static Press Release To assign ICI keys click ICI Select For each step entitled Press an ICI key select the appropriate ICI key from the Key list box When all ICI keys have been assigned for the required steps click OK Meridian 1 Attendant PC Software User Guide Page 16 of 160 Working with the Tools menu e To assign phone numbers click Dial Number For each step entitled Dial a number Static enter the number to be dialed When all numbers have been entered for the required steps click OK static Dialing Assignment Dial a number Static Pause for 2 seconds Fress a flexible feature key Dial a number Static Fress Release 408 555 1214 8 Click OK P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 17 of 160 To use the Virtual Feature locate and double click the light blue shaded Virtual Feature from the Feature List Note Definitions for all features as well as ICI s Incoming Call Indicators and TGB s Trunk Group Busy keys are provided in the section List of Terms and also in the Glossary and other help screens on the Console Figure 6 Virtual List display window a a Virtual ml ap TAT Features 7 Tag Meridian 1 Attendant PC Software User Guide Page 18 of 160 Working with the Tools menu Using the ICI List o Claes o aja bp o ap O toop2 Jap O toet dd b gt
8. Some Help topics contain green underlined text m You can click the green text Cisi a gic avi maa riick Dagia Cv clic bacia ME mol da iran to see a definition of the term MAGAAN Hiskia ia Ha a a bha IPE CG heel Hai hipi sel a mi Represents a category Ce of topics debe er i heg n ee PI mrp ee AA nga FEE kes ii ee KAT Reveals book contents Na i umbi n Hulde irg in ee Fee eee i Dalang n ri ad Pe L mag Hd a aaa An ki ee a aasar A page represents key a aed a bor LA aang an individual topic AA fam Using the Index tab Use the Index tab to search console keywords for Help on a dex specific topic The Index serves as a traditional book index listing keywords and phrases alphabetically Figure 51 Index tab window J Tip S ELE Goes eri To scroll through the Help _ im im tee fees letters mac pang ie ee maa Index type the first few ia 4 q N STR MEE EET ET a T Dirk fe pime Ere pa ee ged Kan kk ee a e miba Hu simm na letters of the word you want to search for mm mm N eo ER EER om ETET Pe ee Double click on a console topic or click the Display button E EH ef vd pe ed F HEES pag dl kie Pa ve vd Pall Hul is aie he iniiai sarc amh a el orders i mikr ee PA laa mii ee makan gn nd LEIE PEE 2 van To return to the list of topics click Help Topics P0891256 Standard 2 00 February 1999 Using the Meridian 1 Attenda
9. ntry All directory information is transferred Ta change the DIN for Brown Judy from S672 7 dy di Ka nee enter the new DIN below and press OK All directory information for Brown Judy wil be EE Lancel Click the Help button to see Help Topics on changing the DN using the Contents Index New DN _ te and Find tabs Li Li M Change all directory entries for this DN rs ra we a e am EE m e oe Ci TT 2 Click OK Searching the directory Use the Search Directory function to locate directory entries by name or directory number Figure 29 Figure 29 Search Directory display Indicate a name first or last or MJ DN and click OK to start the search process P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 39 of 160 Logging off the Attendant PC Use the Log off function when you are ready to end your time at the console All of your personal console settings such as the ToolBox Directory and customized features lists are automatically saved For further information on any of the Tools topics discussed in this section consult the Help Facility to locate the following tabular subjects Setting up the directory dial display Ordering entries in the dialing a number directory Searching the directory column label Assign a status code status Dialing out dial Building a Toolbox toolbox Meridian 1 Attendant PC Software User Guide Page 40 of 160 Working with the Tools
10. 0 0000 es Ee 115 Testing Do Not Disturb a 116 End to end signaling 0 ccc eee eee ees 116 Enhanced Night Service 0 00 c eee eee 117 Turning Enhanced Night Service on and off 118 Enhanced Secrecy a0 haaa ORR PRE hie sth ae De 118 Malicious Call Trace ete ER EE ested beens La md 119 PO891256 Standard 2 00 February 1999 Contents Page ix of xiv Night Service ie coed BETER ED SES Sel ee die a Kha wes 120 Turning Night Service On and Off 120 Displaying and changing the Night Service option number 121 PadinEd sei EN EER ee dee ails eo eN RE 121 POSION BUSY sis KATYA KAG NAGING MEE DR DE ED Re EE 121 Radio Pag see DE ah dete Mee ie Ee AR Bake 122 Automatic pre selection ESE ESE ce EE Es 122 Automatic post selection 4 122 Manual post selection SEE EE SS aaa 123 Manual pre selection EE SE eee SE ee 123 Semi Automatic Camp On a 123 Series Call st desu AA oe Ee es 124 Speaking privately Splitting 0 0 eee ee 124 Speed I ES lak ec eee Bka AE RED AE a Ree eee 125 Calling a Speed Call number 00005 125 Storing a Speed Call number 0000002 ee 125 Stored Number Redial aa 126 Redialing a Stored Number 00 000 eee 126 Storing a Stored Number Redial number ahead of time 127 Storing a Stored Number Redial number during a call 127 S
11. Attendant PC call processing activity is initiated from this key resource The Directory also records individual records for fast information retrieval Overall the Directory functions as a mini console containing a two line display Position Busy Rls Dst CAS buttons Mini keypad and Directory icons and Directory Help facility Figure 14 You can also assign hot keys to one or more keys to activate a specific function if you prefer using keyboard shortcuts see The Hotkeys tab on page 44 Note The Directory console functions just like the main console except there is no global console Help dialpad numbers or loopkeys which allow you to assign an outgoing call or answer an incoming call PO891256 Standard 2 00 February 1999 Mini keyp ual Mi Hi Ti LI KU ad y Directory bag cuter Dey Position Busy Status indicator Working with the Tools menu Page 27 of 160 Figure 14 Directory console display i m henr eee ee a Dao Kai kiri ih Use the Rls Dst button to Rls Dat Bis Doj release a called party 5 rp unanswered ringing busy ee ap ae Signal or an extension aag C eee hive n Dad ja requesting a transfer pie 4 2 pisi A T imei Use the CAS button to via ml CAS automatically reroute calls ne to a centralized attendant at CoH tems i the main location Status Indicator p Busy Position Busy Als Ost Cas ma Position Busy Releas
12. Destination indicator flashes slowly Upon answer ringing stops and the LCD indicator goes on steadily 3 To exclude the called party from the connection click on Excl Dst You and the caller are reconnected Talk privately The Excl Src indicator goes off The Excl Dst indicator goes on 4 Toconnect yourself the caller and the called party click on the loop key The Excl Dst indicator goes off 5 To end your connection in the call click the Release button The Release indicator goes on indicating that you are now free to take other calls PO891256 Standard 2 00 February 1999 Speed Call Meridian 1 Attendant PC features Page 125 of 160 Note 1 The Secrecy feature automatically prevents a voice connection between caller and called party while you are extending a call Note 2 Splitting allows you to talk selectively and privately to caller and called party while you are extending a call or while you are actually connected to a call Calling a Speed Call number If your console is designated a Speed Call user you can place a call by dialing a one two or three digit access code 1 Click on an idle loop key The loop indicator goes on 2 Click on Speed Call 3 Dial the one two or three digit access code associated with the desired number The Speed Call indicator goes off the system automatically dials the full number Note After dialing the Speed Call code you can add extra digits to the number represented
13. This Help menu displays the current software version of the Meridian 1 Attendant PC application that you are presently using for example Version 1 1 Copyright 1996 1997 Nortel All rights reserved Note Not every feature is available on every Meridian 1 Attendant PC application Features available for the release of software on your Meridian 1 are described in the NTP X77 Software Features Guide 553 3001 305 P0891256 Standard 2 00 February 1999 Page 145 of 160 List of terms Alarm Auto Dial Automatic Wake up Barge In Break In Busy Verify Also called off hook alarm security Enables any call to be intercepted by a customer defined extension for example by security s extension A dialing feature available on a programmable feature key in which the telephone user programs the number into the Auto Dial key which will thereafter dial the number whenever the user presses the key A hospitality flexible feature which allows an overnight guest to state the time he she wants to be awakened The telephone system will ring the guest at the specified time This flexible feature key enables you to verify the status idle or busy of any trunk or special service access line A programmable feature key that enables you to enter an existing connection to offer a call or relay an important message international use only A flexible feature key that enables the attendant to verify the status idle or busy or
14. e Typeadescription of the feature in the Feature Description text box Type the label that is to appear on the console in the Key Label text box e Select Virtual in the Type group box 5 Click Processing Feature specification P0891256 Standard 2 00 February 1999 Working with the Config menu Page 51 of 160 6 Select the steps that make up the virtual feature Jan Dee s Pager Processing Procedure Available processing steps selected Steps OF Connect Audio in to He select an idle loop Connect Audio in to TA Dial a number static Connect Pox to Audio out Pause for z seconds Connect Ts to Audio out Press a flexible feature key Fles Balac Dial a number Dynamic Dial a number static Cancel Add Dial a number static Fress Release Disconnect Audio in from Rx BEMNGYE Dial Number Disconnect Audio in from Ta Disconnect Rox from Audio out alar Disconnect Ts from Audio out Pause fore seconds Press a flexible feature key Help Press an ICI key Press Release Fress the arcte lann LUI EE Highlight the appropriate processing steps in the Available Processing Steps list box and click Add The steps appear in the Selected list box Use the Remove button and the Arrow buttons to edit the Selected list box Meridian 1 Attendant PC Software User Guide Page 52 of 160 Working with the Config menu 7 Define each step in the Selected list box that requires a flexible key an ICI key or a number to be dialed
15. indicator flashes indicating that the extension is busy The Excl Src indicator goes on steadily while you are dialing Click Break In from the Feature List to interrupt the connection If the extension is idle the Break In indicator en goes off and you hear ringing List If the break in is temporarily denied you hear busy or fast busy tone and the Break In indicator flashes Click the Rls Dst key You can attempt a post dial break in after a few minutes or another pre dial break in immediately If break in is denied completely you hear a fast busy signal Click the Rls Dst button You are in a three way connection with the two parties in the established call Relay the message or announce the incoming call P0891256 Standard 2 00 February 1999 Feature List Meridian 1 Attendant PC call processing Page 89 of 160 Click Excl Dst to speak privately with the caller without ending the three way connection Ab Click the Release button to end the three way connection and remain connected to the caller 4c Click the Release button to end your connection in the call The incoming call is camped on if the called party is still busy or extended if the called party s extension is idle The Release indicator goes on you are free to process other calls Note 1 Ifthe requested extension does not allow camp on you hear a busy signal when you dial the extension step 1 the Destination
16. nen defined in this sample window To view the ICI Keys display bar click the to associate an ICI key with each number 0 19 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made Figure 38 ICI Keys display window Lists the TGBs that have been assigned ti a Click then selecta number choice 1 x r to associate an ICI key assignment using the New button NG B EEN ET i am ig Hr EST als K rE P TE Hua T kar ir Fi re E EP E F H 37 har E he Thara gana Ha seer RU Ed ae ais uier CO sal ba rd ka KI ic a O Dia 11 Click Help on how to assign ICI Keys to the ICI Feature List Meridian 1 Attendant PC Software User Guide Page 58 of 160 Working with the Config menu The TGB tab TGBs Trunk Group Busy keys enable you to deny users access to trunk groups and have calls to those trunk groups sent to your lob console instead The lamps in the TGB list window show the status of each group of trunks You can create up to 10 trunk group busy TGB keys that deny users access to one or more trunk groups from O to 9 An example of the TGBs window is shown below in Figure 39 Figure 39 TGBs display window Lier da Fle ankd Fi Lae ad um im Hulme re Eimi Paga Perm ch ite ma miie bees Ted a a blas Di a ee dee oer ee dra Bee eerie Gossard Hi nr Click New to create
17. or to reset the interface unit P0891256 Standard 2 00 February 1999 Configure Port Pde Daa Ps ig a Ca ae pal Working with the Config menu Page 65 of 160 The Configure Port option listed on the Config menu allows you to select a GOM Port which is required for your Meridian 1 Attendant PC Refer to Figure 47 An open COM port permits a connection between your PC workstation and the Meridian 1 Attendant PC Figure 47 COM Port display window Which COM part is the Interface i attached to Cancel 7 COM1 C COM COM2 COM4 Change Password ie aie eg led TE The Change Password option listed on the Config menu allows you to enter a new password and verify the change by re entering the password see Figure 48 Figure 48 Change Password display window Hew Password aaa Porn Cancel Mew password Reenter the new password Meridian 1 Attendant PC Software User Guide Page 66 of 160 Working with the Config menu For further information on any of the Console Configuration topics discussed in this section consult the Help Facility to locate the following tabular subjects To learn about Search the Help Index for Editing general parameters Requiring a password Setting up the voice mail icon Attendants Edit TGBs TGB List Adding a flexible key to the PC console screen Building an attendant s toolbox Creating a virtual feature Adding an ICI key to the PC cons
18. 00 February 1999 Working with the Tools menu Page 19 of 160 Adding an ICI key The following procedure describes how to add an ICI key 1 Click New to bring up the popup dialog shown in Figure 7 Figure 7 ICI specification window Tip The path and location pams T5 of the default directory aa EF Where the target WAV Fa Bj Click Help for detailed files reside are shown Frosty Hi Lomi gan 7 3 information on ICI specifications aS mea Lee af He a Le pirm ba ie ie l RE ETA Pe re Herma oar ee EX H Click the Play button to hear T Yar bomber bse vd Ler aled the selected default sound 2 Define anew ICI Description Key Label and path to the location of the default WAV file designated for audible signalling 3 Click OK to save the ICI key ICIs List The key label entry you created is now displayed on the ICI list that you selected from the Tools menu 4 Now while still in the ICIs window click the ICI Keys tab to associate a new ICI key with each number 0 19 as described in The ICI Keys tab on page 57 5 Click OK to save the ICI key 6 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made You can see a sample ICI List in Figure 8 on page 20 Meridian 1 Attendant PC Software User Guide Page 20 of 160 Working with the Tools menu Using the ICI Keys page Figure 8 displays the ICI Keys window on which
19. Meridian 1 Attendant PC Software User Guide Page 112 of 160 Meridian 1 Attendant PC features 3 Dial the extension you wish to check You hear a fast busy signal if the extension is disabled or not assigned You are able to speak to all parties and the Source and Destination indicators go on steadily if the extension is busy Parties hear a warning tone every six seconds The Source and Busy Verify indicators flash slowly if the extension is idle The extension is not rung 4 To ring the extension click on signal source If the called party answers the Source and Busy Verify indicators go on steadily 5 Click Release to end your connection in the call The Release indicator goes on indicating that you are now free to take other calls Charge Account Entering an account number after dialing a call Use this procedure to assign a Charge Account number to an Outgoing call after you have dialed the call 1 You have dialed an outgoing call for an extension at your location Click Charge The Destination indicator flashes the called party is automatically placed on hold The charge indicator goes on 2 Dial the Charge Account number The Destination indicator goes off the call is automatically reestablished The charge indicator goes off 3 Click Release to end your connection in the call The Release indicator goes on you are free to process other calls PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC feature
20. Monitor The Busy Verify lamp is in the flashing state indicating that the Attendant Monitor option is enabled 4 Dial the extension to be monitored Attendant Monitor is blocked when the extension is busy or maintenance disabled the extension is vacant the extension is in some transient state e g Conference or Transfer the extension is idle receiving busy tone or receiving overflow tone the extension is involved with another attendant Meridian 1 Attendant PC Software User Guide Page 106 of 160 Meridian 1 Attendant PC features the extension has activated the Hold key the extension is already involved in a monitored call by another attendant Attendant Monitor is active when the extension is busy The attendant is able to listen to all connected parties If the Attendant Monitor Customer Tone is denied TOD there is no indication given to the connected parties that the attendant is monitoring If the Attendant Monitor Customer Tone is allowed TOA a burst of tone is sent to the connected parties every 16 seconds When the monitored DN disconnects from the call Attendant Monitor is deactivated 5 Click the Release button to end Attendant Monitor The Release lamp is lit indicating that the attendant is now free to take other calls Deactivation occurs due to any one of the following The Release button on the Attendant PC is clicked Any DN involved in the monitored call dis
21. The Attendant PC ToolBox allows you to store the features that you use the most in one window Once you build a toolbox you no longer need to display the ICI and TGB directory windows except as needed All features fixed flexible and virtual are now available to you in one central display window Figure 11 instead of three Each attendant s toolbox is personalized When an attendant logs in no matter which console is being used the attendant s toolbox appears with the appropriate features To build your toolbox you will drag and drop features from the Feature List ICI Incoming Call Indicators List and TGB Trunk Group Busy List windows into the Toolbox window 7 Choose Toolbox from the Tools menu An empty Toolbox window is displayed on your desktop 8 Select Feature List from Tools on the Attendant PC main screen The Feature List window appears on your desktop 9 Select ICI List from Tools on the main screen The ICI List window appears on your desktop 10 Select TGB List from Tools on the main screen The TGB List window appears on your desktop 11 Drag and drop the features you use the most from the Feature List window to the Toolbox window see Figure 11 on page 24 12 Repeat step 3 for the ICI List keys and the TGB List key Meridian 1 Attendant PC Software User Guide Page 24 of 160 Working with the Tools menu Figure 11 Sample Toolbox window V 4 ToolBox for Administra E3 View Help Tip You can resiz
22. The Release indicator goes on you can now take other calls Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time you are automatically recalled by the caller 1 You receive a recall from a remote location Click on the loop key beside the flashing ICI indicator The appropriate ICI indicator is on 2 Click the RIs Dst button Ringing at the called extension stops 3 If the caller wishes to end the call click the Release button The Release indicator goes on you can now take other calls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Note Calling Line ID supplies the information regarding the source of the recall Meridian 1 Attendant PC Software User Guide Page 136 of 160 Meridian 1 Attendant PC network features Transferring a call to another remote extension A called party at a remote location can transfer a call back to you which you can then extend to another extension 1 You receive acall from a remote location Click on the loop key beside the flashing ICI indicator to answer the call The appropriate ICI indicator is on 2 The called party asks to have the caller transferred back to you Click the Ris Dst button to release the called party from the call You are connected to the caller 3 If the caller wishes to end t
23. Tocancel individual DND dial the extension to be removed from DND mode To cancel group DND click on dial the appropriate group identification code and then click on again The Do Not Disturb indicator goes on 4 Click on Do Not Disturb again The Do Not Disturb indicator goes off the dialed extension or group is now removed from DND mode 5 Click the Release button to end the procedure The loop and Source indicators go off The Release indicator goes on Note If you have Do Not Disturb Grp keys click on the Do Not Disturb Grp key beside a Do Not Disturb Grp indicator which is on to cancel DND for that group The Do Not Disturb Grp indicator flashes briefly then goes off Overriding Do Not Disturb A Do Not Disturb indicator which is on tells you that you have dialed an extension in Do Not Disturb mode You can temporarily override DND for that call using this procedure 1 Click on an idle loop key The loop indicator goes on 2 Dial the extension previously placed in DND mode You hear a busy signal The Source indicator flashes The Do Not Disturb indicator goes on 3 Click on Do Not Disturb You hear ringing The Source indicator flashes slowly The Do Not Disturb indicator goes off Meridian 1 Attendant PC Software User Guide Page 116 of 160 Meridian 1 Attendant PC features 4 The called party answers Click the Release button when you wish to end the call The Source indicator goes on steadily upon answer The l
24. a TGB description and Key Label uge E Lo Lists the TGBs that have been created Ha Click Edit to modify a new or existing using the New button J TGB description Click Remove to delete an TGB key description Ti h oes putes m CE Click Help on how to add a new TGB key to the console Note The customer data block CDB must be configured for ICl2 to use TGB keys The following procedure shows you how to add a TGB key Adding a TGB key TGBs List 1 Click New to bring up the popup dialog shown in Figure 40 2 Define a new TGB Description and Key Label 3 Click OK to save the TGB key The key label entry you created is now displayed in the TGB list that you select from the Tools menu P0891256 Standard 2 00 February 1999 Lists the TGBs that have been assigned using the New button TGBs List hire ie de ole F Working with the Config menu Page 59 of 160 Figure 40 TGB specification window paka o Bid rm 4 z 2a Sri k Bl og n mg f em aa pg aa LA N EES n ag WEL LI ka a iama mna OE N EEN N o N ia Di EN hl ke ee N N N CL EI ENE EE NEE HUN EE m mm n gem wa Click Help for detailed information on TGB specifications 4 While still in the TGBs window click the TGB Keys tab to associate a new TGB key with each number 0 19 as described earlier for Flex keys on page 54 Figure 41 TGB Keys display windo
25. accepted the telephone number represented by the Speed Call code is dialed automatically No confirmation tone is given unless Flexible Feature Code FFC is implemented If the Speed Call number is not accepted a fast busy signal indicates the number was rejected PO891256 Standard 2 00 February 1999 Page 129 of 160 Meridian 1 Attendant PC network features This appendix defines the Meridian 1 Attendant PC network features that are available for attendant operations The network features described in this section are divided into three groups Centralized Attendant Service CAS Network Attendant Service NAS Networking ESN ISDN Centralized Attendant Service Answering a call to a remote console With Centralized Attendant Service CAS attendant services for multiple locations can be provided from a single location As a CAS attendant you can handle calls that would normally be handled by the attendants at a remote location 1 You receive a call intended for a remote console Click on the loop key beside the flashing Source indicator or remote ICI to answer the call The tone stops and the loop and Source indicators go on steadily you hear two beeps before you are connected to the caller The remote ICI indicator is on 2 Respond to the caller s request If no further action is needed click the Release button to end the call The Release indicator goes on you can now take other calls Meridian 1 A
26. and called party Release and to end your connection in the call P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 69 of 160 Extending a call to a busy extension with Camp on After you have answered a call you can extend it to the extension the caller requests La EF a 1 mi ee el rr LE br a P Mme Pa Fils Dat 2b Release Dial the requested extension The Excl Src indicator goes on during dialing The Destination indicator flashes the extension is busy If you do not hear a busy signal and the caller wishes to wait you can camp the call onto the busy extension by clicking the Release button If you do hear a busy signal after dialing the requested extension either a call is already camped onto that extension or Camp on is not allowed on that extension The Release indicator goes on you are free to process other calls If you do hear a busy signal after dialing the requested extension and the caller wishes to call back later click the Rls Dst button and then the Release button to end your connection in the call The Destination indicator goes off the called extension is released from the console The Release indicator goes on you are free to process other calls Note If a camped call is not answered within the set time it is returned to you Meridian 1 Attendant PC Software User Guide Page 70 of 160 Meridian 1 Attendant PC call proc
27. another attendant With this feature you can call another attendant in your multiple console group Click an idle loop key The loop indicator goes on 9 Dial the attendant access code 3 Dial the appropriate attendant code You hear ringing The Source indicator flashes slowly Ba aa e r ee Pell Lk 4 The called attendant answers click the Release button Belcase when you wish to end the call Ringing stops The Source indicator goes on steadily The Release indicator goes on you are free to process other calls Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the Source indicator stays off Click Rls Src Note 2 If the called attendant is busy you hear ringback and the Source indicator flashes slowly Continue to wait and your call will be the next call presented to that attendant Note 3 If the called console is in position busy or night service mode your call cannot be completed You hear a fast busy signal and the Source indicator stays off click the Release button P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 87 of 160 Transferring a call to another attendant a IF Sr ov eli r Pr ee Jeriji With this feature you can transfer a call to another attendant in your multiple console group 1 The person to whom you are speaking wishes to speak to another attendant Dial the attendant access code then d
28. answer the VIP wake up call a message prints on the background terminal stating that the wake up was tried but unsuccessful With Barge In you can verify that a trunk is in working order or check the status busy or idle of a trunk 1 Click on an idle loop key The loop indicator goes on 2 Click Barge In in the Feature List The barge in indicator goes on 3 Dial the required trunk access code and route member number then click on You hear a fast busy signal if the trunk is disabled or not assigned You hear a fast busy signal and the Source indicator flashes if the trunk is blocked in the network Attempt Barge In again in a few minutes You are able to speak to all parties and the Source and Destination indicators go on steadily if the trunk is busy Parties hear a warning tone every six seconds You hear dial tone the Source indicator goes on steadily and the barge in indicator flashes if the trunk is idle 4 Click the Release button to end the procedure The Release indicator goes on indicating that you can now take other calls Note Barge in cannot be used to verify the status of release link trunks RLTs used with Centralized Attendant Service CAS With Busy Verify you can verify that an extension is in working order or check the status busy or idle of an extension 1 Click on an idle loop key The loop indicator goes on 2 Click Busy Verify in the Feature List The Busy Verify indicator goes on
29. any extension Meridian 1 Attendant PC Software User Guide Page 146 of 160 List of terms Call Forward Busy An ICI key that allows a call at a busy extension to be automatically routed to you because the extension was programmed this way Call Forward No Answer An ICI key that allows a call to an extension that does not answer to be automatically routed to you because it was programmed to do so Call Park A flexible feature key that enables you to place a call on hold without occupying a loop key on your console Call Waiting This light on the e console indicates the number of calls in queue to be answered If no calls are waiting the light is off If 1 3 calls are waiting the light is green If more than three calls are waiting the light is red and the number of calls waiting appears beside the light Calling Party Number A programmable feature key that enables you to record the calling party number on an incoming collect call or to assign a special billing code to an incoming collect call Camp on Routes one additional external call to a busy DN Applies only to attendant extended calls If the called party is not free within a specified time the caller is routed back to the attendant as a recall CAS Centralized Attendant Service One group of operators or attendants answers all telephone calls coming into a company s branch office within an assigned region Enables the attendant at a remote location to automat
30. button to end your connection in the call The Release indicator goes on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 78 of 160 Meridian 1 Attendant PC call processing Recall from an extension using Conference An extension user while talking to someone on the phone may recall you by clicking Conference and dialing your number The 0 ICI goes on 1 You receive a recall click the loop key beside the quickly flashing Source indicator The tone stops and the loop and Source indicators go on steadily you and the recaller are connected The 0 ICI is on When the recaller clicks Conference again you the KI rl recaller and the original caller are connected If the fa a a original caller wishes to be transferred dial the new paj jae her extension The Excl Src indicator goes on during dialing The Destination indicator flashes slowly 3 Click the Release button to end your connection in the call Note This recall procedure describes a call that was not originally extended through your console Source indicator active Destination indicator off P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 79 of 160 Recall to Same Attendant This feature functions the same way as normal call recall with an enhancement Previously calls recalled to the first available attendant With this feature enabled calls you extended can be queue
31. by the code Note If you wish to display the number stored against a speed call access code click on Disp Src after dialing the code Storing a Speed Call number If your console is designated a Speed Call controller you can store a number for Speed Call and use the Speed Call codes Also use this number storing procedure to change a number stored against a Speed Call code 1 When all loop indicators are off click on Speed Call The Speed Call indicator flashes 2 Dial the one two or three digit code to be associated with the phone number 3 Toseeif a number is already associated with the dialed code click on Disp Src from the Feature List The current speed call list entry if any is displayed Meridian 1 Attendant PC Software User Guide Page 126 of 160 Meridian 1 Attendant PC features 4 Dial the number to be stored Click on after every trunk access code to ensure a pause for dial tone 5 Click on Speed Call again The Speed Call indicator goes off the access code and phone number you dialed are stored together for speed calling Note 1 To cancel a number stored against a code click Speed Call enter the code and click on Note 2 Regarding Speed Call access codes e A one digit access code 0 through 9 allows a Speed Call list of up to 10 numbers e A two digit access code 00 through 99 allows a Speed Call slit of up to 100 numbers e A three digit access code 000 through 999 allows a Speed Call
32. by verifying it is listed in the Feature List under the Tools menu 2 Choose Console Configuration under the Config menu 3 Select the General tab 4 Type the access number for Express Mail in the appropriate text box Meridian 1 Attendant PC Software User Guide Page 44 of 160 Working with the Config menu The Hotkeys tab Hotkeys allow you to assign shortcut keyboard commands to commonly performed tasks To create a hotkey 1 Select Console Configuration from the Configuration menu Select the Hotkeys tab Hotkeys tab 2 3 Select a task from the Hotkey Activities window see Figure 31 4 Select New Hotkey 5 Type the new hotkey shortcut To select a two or three key combination hotkey press and hold one or more of the Alt Ctrl and Shift keys then press the desired hotkey 6 Click OK to exit Figure 31 Hotkeys tab display Meridiani Attendant PC Configurator Fles Keys ICls ICIKeys TGBs TGBKeys General Hotkeys Consoles Attendants Features Ose this page to customize the hotkey assignments To assign a new hotkey select an activity from the list below click on the Mew Hotkey button and press the key or key combination to be assigned to that activity To select a key combination such as Ak F press and hold either Alt key press the F3 key then release both keys Achvities Activities hotkey Hotkey Assigned List box Alt Search Dir C news D Cancel Apply Help
33. cd ja gre ui shortcuts seg The i ma a Samar Vera Hotkeys tab on dus Fide doar page 44 ai ala pa Tench Arra AE TEE Hek rm ram nd EE Tac Upa pie CI Tadeo Ca T 4 EE DE Ends Directory with mini console option P0891256 Standard 2 00 February 1999 Default Directory Working with the Tools menu Page 29 of 160 Creating a Directory entry Directory Help Fi Contents lt q E About Directory Y Tip To see additional details on an entry double click the text information in the entry gt A Directory entry or row listed in the work area of the Directory window Figure 17 relates to a record for that entry Each record defines a profile which is contained within the following two tabs General tab Extension DN Last and First Name and Title Access Code Status Address tab Street Address City State Postal Code Zip To obtain help at any time on Getting Started and Using the Directory click on Contents in the Directory Help facility Note You can browse a view of the Directory Window by pressing the F1 key The following procedure shows you how to create a directory entry 1 Select Directory from the Console s Tools menu Figure 17 Figure 17 Directory display window Tip Double click the icon or drag and drop an entry on the icon to dial a user s number 4 automatically sa _ _
34. check the display If the display is clear no night service extension has been assigned to the trunk If the display shows an extension number it is the night service extension assigned to the trunk 4 Toset up a Night Service connection dial the Night Service extension number to which the trunk is to be routed followed by To cancel an existing Night Service connection dial then Trunk answer from any station TAFAS is now allowed Turning Night Service On and Off Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended You can turn Night Service on or off for a single or multiple console system 1 Toactivate Night Service for a single console click on the Busy button Unplug the handset or headset 2 To cancel Night Service for a single console plug in the handset or headset 3 To activate Night Service for multiple consoles click on the Busy button at any console Unplug all handsets and headsets 4 To cancel Night Service for multiple consoles plug in at least one handset or headset Note When all consoles but one are in Position Busy mode and the attendant at the only active console clicks on the Busy key the system is automatically placed in night service mode PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 121 of 160 Displaying and changing the Night Service option numbe
35. for dial tone 4 Click on Auto Dial again The Auto Dial indicator goes off the dialed extension is stored for automatic dialing Automatic Wake Up Programming a wake up call With Auto Wake up you can instruct the system to provide automatic wake up calls at requested times If extension numbers are not the same as room numbers you must translate the room numbers into the corresponding extension numbers 1 A hotel guest calls to request a wake up call Click Automatic Wake Up If the displayed number is not the number requiring the wake up call dial the proper number now The wake up indicator goes on The ICI loop and Source indicators are on The current wake up time if any is displayed 2 Click If the wake up indicator remains on steadily the dialed number is valid If it flashes the number is invalid 3 If the dialed number is valid dial the requested wake up time using a 24 hour format If the wake up indicator remains on steadily the requested wake up time is acceptable see 4 If it flashes the time is not acceptable The next available time is displayed see 5 PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 109 of 160 4 Ifthe requested wake up time is acceptable click Autotmatic Wake Up again then click Release The Release indicator goes on you are free to process other calls 5 If the initial request was not accepted the next available time is displayed Enter the
36. gt Key feature assignment Click Remove to delete a flexible key feature assignment Td WE ME HIE PA a aan N Pare Click Help for detailed instructions on adding a new feature 4 Click OK Your feature is now displayed on the Features page of the Console Configuration menu shown above in Figure 34 the Flex Keys list shown in Figure 34 Note Many of these features described in later sections of this guide are defined briefly in the section List of terms on page 145 Creating Virtual feature keys One of the key benefits of the Attendant PC is the ability to create Virtual or customized Features to consolidate multiple keystrokes into one keystroke P0891256 Standard 2 00 February 1999 Working with the Config menu Page 49 of 160 For example today using the M2250 Attendant Console if you want to place a call to a pager several key presses are required select a loop key dial the pager number pause 2 seconds press End to End Signalling key input your return number end with a key press Release Creating a Virtual Feature for the above functions allows you to execute the functions with a single keystroke To create a Virtual Feature key 1 Choose Console Configuration from the Configuration menu 2 Select the Features tab 3 Click New Meridian 1 Attendant PC Software User Guide Page 50 of 160 Working with the Config menu 4 Complete the following information
37. indicator continues to flash when you click Break In step 2 you cannot extend the call or camp on to the extension step 4a click Rls Dst and redial the extension to extend the call Note 2 Ifthe call is from an internal source you cannot extend the call or camp on to the extension step 4b Note 3 Click the RIs Dst button and redial the extension to extend the call or camp on to the extension Meridian 1 Attendant PC Software User Guide Page 90 of 160 Meridian 1 Attendant PC call processing Break in pre dial You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties Use break in pre dial for extensions that have make set busy do not disturb hunting or call forward activated Feature Someone calls you and requests that you relay a List message or extend the call to someone already on a call Click Break In from the Feature List The Loop Break In ICI and Source indicators go on steadily 2 Dial the requested extension The Excl Src indicator goes on steadily while you are dialing The Destination Lamp indicator flashes indicating that the extension is busy 3 Click Break In in the Feature List to interrupt the connection If the extension is busy the Break In indicator goes off and you hear ringing Feature List If the break in is temporarily denied you hear busy or fast busy tone and the Break In indicator flashes Cl
38. is flashing then CFW is not active if RFW lamp is steady lit then CFW is active Proceed to step 4 Dial the password required followed by The console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steadily lit then CFW is active The user can now enter a new CFW DN or click the RFW key to activate or deactivate the stored CFW DN If anew CFW DN is entered it must be preceded by an RFW key click The console display will display the DN of the set to be forwarded followed by the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steadily lit then CFW is active Meridian 1 Attendant PC Software User Guide Page 98 of 160 BB Meridian 1 Attendant PC call processing sa 5 When the RCFW operation is in this state the user has three options a Click the Release button or the RIs Src key from the Feature List to complete RCFW operation b Click the RFW key to reverse the CFW status C Enter anew CFW DN to begin task of changing the CFW DN programmed The new CFW DN is not active until the RFW key is clicked again Click the RFW key again to activate the CFW DN on the display If the DN entered is invalid you hear overflow tone and the FRW key indicator flashes Reenter a valid DN Click the Release button This terminat
39. is already camped onto that extension If the caller wishes to wait put the call on silent hold Otherwise release the call Putting a call on silent hold When one call is already camped onto a busy extension and a third caller wishes to wait for a connection you can put the third caller on silent hold until camp on becomes possible You are automatically recalled by the caller after a set time 1 The caller wishes to wait for a connection but cannot be camped onto the busy extension Click on the key that forwards calls from a remote location to the main location You hear dial tone from the remote location the caller hears nothing The remote ICI loop and Source indicators are on 2 Dial the silent hold code You hear four to six beeps 3 Click the Release button to put the call on silent hold The Release indicator goes on you can take other calls Meridian 1 Attendant PC Software User Guide Page 132 of 160 Meridian 1 Attendant PC network features 4 When recall occurs check if camp on is possible If not either put the call back on silent hold steps 2 and 3 or end it by clicking the Rls Dst button and then the Release button Note When you place a call on silent hold the release link trunk RLT is held at the remote location When you use Hold the RLT is held at your location Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time
40. is automatically placed in Night Service Enhanced Secrecy The Enhanced Secrecy feature ensures that either the caller or the called party is always excluded from the call when you are talking to the other party 1 Dial the requested extension The Excl Src indicator goes on during dialing You hear ringing The LCD indicator flashes slowly 2 When the called party answers the Destination indicator goes on steadily The caller cannot hear conversation between you and the called party Click on the loop key beside the slowly flashing Source indicator to establish a three way connection You the caller and the called party hear a warning tone PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 119 of 160 3 Click the Release button or an idle loop key to release the call from the console You cannot reenter the call The caller and the called party remain connected The Release indicator and all other indicators go off If you want to be able to reenter the call later click on the Hold button then the Release button This step will exclude you from the call but keep it on hold at the console The caller and the called party remain connected The loop key flashes slowly 4 To reenter the call possible only if you follow the process outlined in the second paragraph of step 3 click on the loop key beside the slowly flashing Source indicator You the caller and the called party hear a warning tone Note
41. line display nananana ES EE SE eee eee Position Busy indicator aaaea AGA AA Lewes oa et LOOP KEY Sa ick iets dette Rion Cre eae ew mew ee ea me EE Incoming Call Indicator Keys Trunk Group Busy keys 0 000 cee ee ees Pacing ac sa kada MERE EE teas baat a ew NGA Using the Attendant PC online help Using the Help Index feature Exploring the Help Console OO NO Oa NAO B RAD O N Working with the Tools menu 9 Using the Feature List EE SE Se Ee eee 10 PICO lEalfes ss EER Ka Noa PALA Na NAAN AA 11 Flexible features 00 aaa 11 MIHUAITEAUKES paaa cue KA Kain DA EE Kan PU Di DE VR 12 Heing ie IE SU maaga KEER nab Aga elas AA 18 Adding an ICI key 22 24848 ad RR IE ak BA cde ER RA Ee N 19 Using the ICI Keys page SESSE SEE ee 20 Using the TOB Keys Hana mama Gawain DOER ESE REDE seo 21 AGING al GBKCY ua oo aces eee Got eee oy elect 21 Meridian 1 Attendant PC Software User Guide Page vi of xiv Contents Building a ToolBOX 034 0344 Adan a a Reps ew ee ee Accessing the CPLUS Directory Using the Directory 0 0 00 ESE SE Ee Starting the Directory Creating a Directory entry Exporting Directory dialing numbers Importing Directory dialing numbers Changing a directory number DN
42. list of up too 1000 numbers Note 3 The phone numbers assigned to Speed Call access codes can be 4 8 12 16 20 28 94 31 digits long including any asterisks inserted for dial tone pauses Stored Number Redial Redialing a Stored Number stored Number Redial can be used when you hear either dial tone or special dial tone This means that Stored Number Redial can be used during established calls to transfer or conference in a call 1 Click on an idle loop key The loop indicator goes on 2 Click on Stored Number Redial to redial the stored number The stored digits are automatically dialed 3 Dial further digits now if needed PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 127 of 160 Storing a Stored Number Redial number ahead of time With Stored Number Redial SNR you can store one number of up to 31 digits for later use 1 Click on Stored Number Redial The Stored Number Redial indicator flashes 2 Dial the number to be stored 3 Click on Stored Number Redial again The Stored Number Redial indicator goes off the previously stored number is erased Note 1 If more than 31 digits are entered you hear a dial tone Note 2 If snr is clicked on and no digits or more than 31 digits are dialed the Stored Number Redial memory is not changed the previously stored number remains unchanged Note 3 If snr is not clicked on a second time or the Stored Number Redial sequence is interrupted by
43. on and off 120 V virtual feature keys 48 voice mail 70 Meridian 1 Meridian 1 Attendant PC Software User Guide 1997 1999 Northern Telecom All rights reserved Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of the Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense SL 1 and Meridian 1 are trademarks of Northern Telecom Windows 95 and Windows NT are trademarks of Microsoft Publication number P0891256 Document release Standard 2 00 Date February 1999 Printed in the United States of America
44. party destination from a call Telecommunications line used with Centralized Attendant Service to connect callers from a remote location desiring an attendant at a main location PO891256 Standard 2 00 February 1999 Release source Remote Restricted O RLT Route access codes Signal destination Signal source Source Speed Call List of terms Page 153 of 160 A Fixed Feature key on the console which allows the attendant to disconnect the calling party Source from a call A key on systems equipped for CAS Centralized Attendant Service that indicates a call from a remote location routed over a release link trunk Key turns on when a call is from a fully restricted extensions which is denied access to all incoming and outgoing trunk lines Incoming calls for a fully restricted extension come to the attendant who can then extend them See Release Line Trunk Directs a call over a certain route to reach a specific destination The code may represent a specific line for a call Tie WATS or public trunk or an attendant console for placing or transferring a call The attendant pushes a key that signals a called party that he she is connected to the attendant The attendant pushes a key that signals a caller that he she is connected to the attendant In telephony the source of a call is the calling party A dialing feature available on a programmable feature key that enables you to dial any numbe
45. tones if feedback has been defined in software PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 117 of 160 3 Click on EES to end the procedure The EES indicator goes off Note The console can have only one party connected either source or destination Activating any feature that allows or requires an active party on the loop key Hold Call Park Charge Account Release will cancel end to end signaling Enhanced Night Service This feature modifies the existing Night Service operation by allowing Public Network Central Office CO Direct Inward Dial DID Foreign Exchange FEX and Wide Area Telephone service WATS trunks to be assigned to specific Directory Numbers DN during Night Service Enhanced Night Service allows you to address different night answering requirements establish different patterns to satisfy required night holiday or weekend Night Service answering needs modify the assignment when Night Service is not active a service change may also perform this modification To determine the Night Service setting 1 Click an idle loop key The loop key indicator lights steadily 2 Click the Busy button The indicator flashes You hear dial tone and the current Night Service Option number is displayed 3 Click the Release button The loop and Busy indicators light steadily and the display is cleared To select a new Night Service 1 Dial a one digit 0 9 op
46. you can pair up to ICI Keys tab twenty ICI s with one of the key numbers just three ICI keys are defined in this sample window To view the ICI Keys display bar click the to associate an ICI key with each number 0 19 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made Figure 8 ICI Keys display window Lists the ICIs that have been assigned using nies dem 1 pa n r Tl Hoes the New button Sa Cc EEN CE CQ KY COO E as ff ai tes T kar ir Hi res a kun dee e ia Ha 3 bank r 15 kl Pinang mei O w come P0891256 Standard 2 00 February 1999 Thai draers EE werd Hd Er eg oe tar CNO sai ba sagad ka FIT ko aar O Nal Click then select a number choice to associate an ICI key assignment Click Help on how to assign ICI Keys a em AL to the ICI Feature List Working with the Tools menu Page 21 of 160 Using the TGB keys TGBs Trunk Group Busy keys allow you to quickly and easily e determine if all trunks in a route or trunk group are busy e busy out particular routes to outgoing calls e deny certain users direct access to trunk groups The button lamps in the TGB List show the status of each group of trunks To activate a TGB key click on the TGB lamp in the TGB List TGB keys are programmed by the system administrator Note You can
47. 1 In step 1 click on Excl Dst to talk to the caller while the called party s extension is being rung The called party is excluded from the connection when the call is answered The caller hears ringing if you click on the Release button while the called party is being rung Note 2 In step 2 there is no connection between the caller and the called party if either has warning tone denied Class of Service Note 3 To establish yourself the caller and the called party ina connection that allows the called party to make another call click on Conference in the Feature List after step 4 Malicious Call Trace Malicious Call Trace lets you trace nuisance calls being presented to your console 1 Click Call Trace from the Feature List while the call is in progress The loop indicator is on The Source or Destination indicator is on Note A call trace report is printed on the maintenance terminal at your company The report identifies the source or destination or both Meridian 1 Attendant PC Software User Guide Page 120 of 160 Meridian 1 Attendant PC features Night Service Night Service allows you to connect incoming trunks to selected Night Service extensions You can assign any number of trunks to the same Night Service extension 1 Click on an idle loop key Click the Busy key You hear dial tone The loop indicator goes on 2 Dial the desired trunk access code and member number followed by 3 Click on Display Source to
48. 5 of 160 The ICI tab Adding an ICI key enables you to create labels and edit some features of ICIs ICIs are designated in the Meridian 1 by systems staff then assigned to a key in the console The software displays this list when you select the ICI s List from the Console Configuration menu The following procedure shows you how to list the ICI features that are available on your Meridian 1 An example of an ICIs window is shown below in Figure 36 The available ICI keys are Dial 0 Call Forward No Answer Call Forward Busy Intercept Interpositional Call Listed Directory Number LDO local line 0 LD1 Message Center Recall TIE WATS Fx Foreign Exchange Figure 36 ICIs display window m Beier Gomi Aa l o Mga Ep En cee ma l Click New to create an ICI description hai rang LAN ibaan pi wrd ed n som s Key Label and path to the location Lists the ICIs that have of the WAV file designated for audible l signalling been created using the New button Click Edit to modify a new or existing ICI description Click Remove to delete an ICI key description d Ti ED CEJ se Click Help on how to assign ICI Keys to the ICI Feature List Note ICI2 must be defined in your Meridian 1 in order to assign ICI keys 10 19 For further information regarding ICI2 consult your system administrator Meridian 1 Attendant PC Software User Guide Page 56 of 160
49. Click Semi Automatic Camp On in the Feature List The call is camped on the desired party The display shows the calling party s DN and the party to which the call is camped on the desired party Meridian 1 Attendant PC Software User Guide Page 124 of 160 Meridian 1 Attendant PC features Series Call 2 The desired party becomes idle The call is recalled to the attendant To ring the desired party after receiving the recall click Semi Automatic Camp On in the Feature List again The attendant designates the source call as a Series Call by clicking Series Call SECL from the Feature List Series Call may be clicked by the attendant while dialing talking to the destination party or while a call is ringing The associated indicator remains lit until the Series Call is canceled If the attendant tries to extend a call to an external station the SECL indicator flashes The attendant has to click Series Call to cancel the Series Call and extend the call as a standard call extension Speaking privately Splitting Splitting allows you to talk to a called party without the caller hearing or to talk to a caller without the called party hearing 1 A caller requests an extension To exclude the caller from the connection click on Excl Src in the Feature List The Excl Src indicator goes on 2 Dial the requested extension The called party answers Talk privately with the called party You hear ringing but the caller does not The
50. If a called extension does not answer within a set time usually 30 seconds the call is automatically returned to your console The recall incoming call indicator ICI goes on to signal this type of call 1 You receive a timed recall from an unanswered extended call Click the Loop key beside the flashing Source and slowly flashing Destination indicators The tone stops and the Loop and Source indicators go on steadily you are connected to the caller You hear ringing at the called extension The recall ICI is on Click the Rls Dst button Ringing at the called extension Fils Dat stops The Destination indicator goes off EE 3 If the caller does not wish to wait click the Release button Release a The Release indicator goes on you are free to process other calls If the caller wishes to wait dial the extension again If the Le rg rr caller wishes to be transferred to another extension instead ka IE of waiting or calling back later you can dial a new number nana Tee hem now The Excl Src indicator in the Feature List goes on during dialing The Destination indicator flashes slowly ETE EE 4 Click the Release button to end your connection in the call Belcasej The Release indicator goes on you are free to process other calls P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 75 of 160 Timed recall from an unanswered parked call A parked call if unanswered i
51. Meridian 1 Meridian 1 Attendant PC Software User Guide Document Number P0891256 Document Release Standard 2 00 Date February 1999 1997 1999 All rights reserved Printed in the United States of America Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of the Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense SL 1 and Meridian 1 are trademarks of Northern Telecom Windows 95 and Windows NT are trademarks of Microsoft Meridian 1 Attendant PC Software User Guide Tell us what you think This is your document Nortel wants it to work well for you Please take a few minutes to answer the questions on the other side of this page Fax it back to us a
52. NG tale be eae wad ates 139 Console Help FT sets SE Ee ER N N ee ma has 140 Using the Contents tab cc EE ss 141 Using the Index tab EE SEE ESE ees 142 Using the Find tab EE by Ed DEERE ELE EER EE 143 Using the Options Menu SE SEE ee 143 Accessing Glossary features 0 0 0 eee es 144 About Meridian 1 Attendant PC software 144 ist ol et MS avwksawier ecto uses Seek Ee 145 PO891256 Standard 2 00 February 1999 Page xi of xiv List of figures Figure 1 Meridian 1 Attendant PC console display 2 Figure 2 Attendant PC Help Topics 0 0 0 6 Figure 3 Attendant PC Help Index 0 0 00 eee 7 Figure 4 Help Console window ES SE SE ES SE Ee SE ee 8 Figure 5 Feature List display window oaa aana SS ES cece eee 10 Figure 6 Virtual List display window EE SEE SS ES eee eee 17 Figure 7 ICI specification window SEE ESE ESE ee 19 Figure 8 ICI Keys display window SS ESE ESE cece SE es ee 20 Figure 9 TGB specification window EE SS ESE SE SS es ee 21 Figure 10 TGB Keys display window SEE SS SE SE eee eee 22 Figure 11 Sample Toolbox window EE SEE SEE SEE eee 24 Figure 12 CPLUS Directory dialog SESSE SE SS ss se 25 Meridian 1 Attendant PC Software User Guide Page xii of xiv List of figures CPLUS Directory Look in display Directory mini console and Directo
53. Tools menu Page 33 of 160 Labeling tabs for the Directory The following procedure shows you how to label tabs so they Into appear in the Directory entry window 1 Click Info Figure 21 Info display window dare Has Bes i ie andes Fia Eme a SS ee E baa a EEN F all se Labang cari kaan be add Erg Ed EE a rak EE d Tiga kda her ac ib 1 mk DE maban Her An we Ap al i CC Taha nana baa Di kos Fa Il oOo 3 EE atong Sarg i Click the Help button to see information on o tr C creating label tabs 2 Click Apply and then OK Meridian 1 Attendant PC Software User Guide Page 34 of 160 Working with the Tools menu Access Codes Figure 22 are one or more digit s that are dialed by a console within the telephone system prior to dialing an outside call These codes determine access to features and trunk facilities so that the Meridian 1 Attendant PC can route calls correctly The following procedure shows how to define the access codes for dialing outside numbers Defining access codes 1 Click Access Codes Figure 22 Access display window Ds n Daa kada Marsa tea aa Panda namain ay aa arran eaa an ia vae ede access code If the access number must have Touch Tone DTMF include a T immediately before and after the portion that requires the tones ArH ER Valid characters include 0 9 T and comma All 7 other characters ar
54. Working with the Config menu The following procedure shows you how to add an ICI key Adding an ICI key 1 Click New to bring up the popup dialog shown in Figure 37 Figure 37 Tip ICI specification window The path and location NI js of the default directory Ed where the target WAV ET e EE l Click Help for detaile files reside are shown Fecir fi oi iga 1 information on ICI specifications DA aa si go g Lima ss Hie ale sirord ha makir amak va o AA AE HOA Click the P lay button to hear fo the selected default sound 2 Define anew ICI Description Key Label and path to the location of the default WAV file designated for audible signalling ICIs List 3 3 Click OK to save the ICI key pr The key label entry you created is now displayed on the ICI list that you selected from the Tools menu 4 Now while still in the ICIs window click the ICI Keys tab to associate a new ICI key with each number 0 19 as described earlier for Flex keys on page 54 5 Click OK to save the ICI key 6 Select the ICI List from the Tools Menu to see the new oval shaped button associated witethe ICI key assignment you just made You can see a sample ICI List in Figure 38 on page 57 P0891256 Standard 2 00 February 1999 Working with the Config menu Page 57 of 160 The ICI Keys tab Figure 38 displays the ICI Keys window on which you can pair up to twenty ICI s with one of the key numbers just two ICI keys are
55. age viii of xiv Contents Meridian 1 Attendant PC features 103 Attendant Blocking of Directory Number 104 ho DIOCK a DN id noe bee ie ese eee SS PAR AE aa 104 To place an outgoing call for the blocked DN 104 To release a blocked DN ees 104 To notify a blocked DN of an established call 104 Attendant Break in Busy indication and prevention 105 Attendant Monitor Monitoring a DN 105 Attendant Monitoring Monitoring a Trunk 106 Ale Dial AA 107 Calling an Auto Dial number EE EE EE ES es Ee es 107 Storing an Auto Dial number EE EE EE ES ss ee 108 Automatic Wake Up ESE ES EE SE SE eee 108 Programming a wake up call ESE EE eee 108 Canceling a wake up call 0 000 eee ees 109 Unanswered wake up calls 0 0000 ee eee eee 110 Making a VIP wake up call 00000 c eee eee 110 Balaam AG ee nem wees ees NG ek DE eee 111 BUSY VGINY AE SO Medea bee nea ae ea N 111 Charge ACCOUN orren rrarena HANG a Baca ae ah reer aed 112 Entering an account number after dialing a call 112 DID Route Conversion SE SEE SEE eee 113 DEo Not DIistUD GA WERE EE eRe mies ale eae 114 Setting up Do Not Disturb SEE Ee es se 114 Using Do Not Disturb 0 0 ec eee 114 Cancelling Do Not Disturtb 0 000 cee 115 Overriding Do Not Disturb
56. aling 1 6 dialog boxes Change Password 65 DID Route Conversion 113 DID routes controlling 113 Directory command on Tools menu 29 displaying changing Night Service option no 121 Do Not Disturb 114 cancelling 115 overriding 115 setting up 114 testing 116 PO891256 Standard 2 00 February 1999 E End to end signaling feature 116 Enhanced Night Service 117 enhanced night service turning on and off 118 Enhanced Secrecy feature 118 ESN authorization code 136 charge account 137 expensive route warning tone 137 routing control 138 Exit option 9 expensive route warning tone ESN 137 Extending a call to a busy extension with Camp on 69 to a busy extension with Hold 71 to voicemail 70 extending a call 68 off hook queueing ESN 137 to a busy remote extension 131 to idle remote ext NAS 135 to voice mail 70 F Feature List option 9 features commonly available 47 Features page 47 Flex Keys page Console Config sheet 54 G General page Console Config sheet 42 H Handset page Attendant PC Properties sheet 62 Help menu 6 139 choices 6 Console Help 6 Contents selection 6 Contents tab 141 Context Help selection 6 Find tab 143 Glossary 144 Index selection 6 Index tab 142 Options menu 143 Hold key 4 holding a call on a Ipk key 72 hotkeys 44 IADN 101 ICI keys how to set up 55 ICI List option 9 Incoming Call Indicator keys 18 Index tab 142 In
57. also drag TGB keys from the TGB List and drop them into your personal Toolbox Adding a TGB key TGBs List Lists the TGBs that have been assigned using the New button TGB Keys tab 1 Click New to bring up the popup dialog shown in Figure 9 2 Define a new TGB Description and Key Label 3 Click OK to save the TGB key The key label entry you created is now displayed in the TGB list that you select from the Tools menu Figure 9 TGB specification window Click Help for detailed information on TGB specifications 4 While still in the TGBs window click the TGB Keys tab to associate a new TGB key with each number 0 19 as described for TGB keys on page 58 Meridian 1 Attendant PC Software User Guide Page 22 of 160 Working with the Tools menu Figure 10 TGB Keys display window re Select a number choice to associate a TGB key assignment J i 5 3 EA J si Tete i i i Ep ow hiem T ere ee eee 7 LA Hana es h a on aaa a aa a EET N GESE EE ee ee CPE ME m F Erer E er l O a d Pe ra The TEE Pat ma Ley CC Ee ak RE Le 1 Click Help on how to add TGB Keys 5 Click OK to save the TGB key 6 Select the TGBI List from the Tools Menu to see the new J shaped button associated with the TGB key assignment you just made P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 23 of 160 Building a ToolBox
58. ased The Destination indicator goes off the recaller is disconnected If the caller wishes to be transferred dial the new extension The Excl Src indicator goes on during dialing The Destination indicator flashes slowly J IF Sr ov ee I Click the Release button to end your connection in the call The Release indicator goes on you are free to process other calls Note 1 This recall procedure describes a call that was originally extended through your console Source and Destination indicators both active Note 2 If you wish to activate the Secrecy feature which excludes the caller until connected to the called party click Excl Src before extending the call P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 77 of 160 Recall from an extension using Transfer An extension user while talking to someone on the phone may recall you by clicking Transfer and dialing your number The recall ICI goes on l You receive a recall click the Loop key beside the quickly flashing Source indicator The tone stops and the Loop and Source indicators go on steadily you and the recaller are connected The recall ICI is on When the recaller clicks Transfer again you and the original caller are connected If the caller wishes to be transferred dial the new extension The Excl Src indicator goes on during dialing The Destination indicator flashes slowly Click the Release
59. at Feature List List The Break In indicator from the Feature List goes off Click the Release button The warning tone is sent to the extension Note 1 You cannot cancel the warning tone It stops after a certain period of time or when the telephone s handset is put back on the hook Note 2 You cannot break in to an extension that is already receiving the warning tone Requeueing a call to the next available attendant You can requeue an incoming call or recall to the next available attendant 1 You receive a call The ICI indicator goes on and the Source indicator flashes The call is queued to the next available attendant 9 Ilf the system is in Night Service the call is queued to the next available Night Service number P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 95 of 160 Timed Reminder Recall Timed Reminder Recall calls you after a period of time to remind you that a transferred call has not yet been answered l You receive a call for transfer Dial the desired extension The Destination Lamp winks Click the Release button before the extension answers This starts the recall timer If the extension answers the call the timer stops If the extension does not answer you receive a reminder call The source lamp flashes and the destination lamp winks Click the Source key to connect with the calling party If the dialed extens
60. ation on using Attendant PC online help refer to Using the Meridian 1 Attendant PC Help Facility on page 139 Using the Help Index feature To locate information quickly choose Index from the Help menu Figure 3 Attendant PC Help Index Help Topics Nortel Meridian 1 PC Console OE Contents Index Find 1 Type the first few letters of the word you re looking for Consoles 2 Click the index entry you want and then click Display Console Configuration a Meridian 1 Attendant PC Software User Guide Page 8 of 160 Introducing the Meridian 1 Attendant PC Exploring the Help Console To locate comprehensive console information use either the Help Contents Find and or Glossary functions Figure 4 Help Console window LA HEER AN oe Te Smee n ma Click on Glossary for a list of Meridian 1 consele _ terms 3 a ae Click Help Topics to rs ge AO display the Help CDS PAC P0891256 Standard 2 00 February 1999 Daga iina ka weld aag es h ni aaa sk ea ed al a reer iN ar EG NI rm Ti ETE EE EE BEE N M wend ni REEN Ed Da Kai NEE EE Page 9 of 160 Working with the Tools menu Tools w Directory Feature List IC List TSB List ToolBox Plus Directory Log off Exit 4 Directory Feature List The Tools menu represents an important work area on the Attendant PC desktop as shown in Figure 5 This is where you transact administer and set up the funda
61. ator goes on during dialing you hear a beep if a route is not immediately available 2 Inform the caller that there will be a brief wait Meridian 1 Attendant PC Software User Guide Page 138 of 160 Meridian 1 Attendant PC network features 3 Click the Release button to end your connection in the call The Release indicator goes on you can now take other calls Network Speed Call With Network Speed Call you can extend calls to a selected number at an ESN location by dialing a one l two or three digit code 1 Click on a loop key The loop indicator goes on steadily 2 Dial the network access code the Network Speed Call list access number and the one to three digit code for the desired number The Source indicator goes on steadily The number is automatically dialed Routing control You can use ESN routing control to modify extension user s network access When routing control is on each extension usually has more restrictions Turning routing control off restores the Network Class of Service NCOS assigned to each ESN user 1 To turn routing control on click on Routing Controls in the Feature List The Routing Controls indicator goes on 2 Tocancel routing control click on Routing Controls The Routing Controls indicator goes off PO891256 Standard 2 00 February 1999 Page 139 of 160 Using the Meridian 1 Attendant PC Help Facility _ Online Help is essential to learning and using the Meridian 1 naa Atte
62. ator to reenter the call The loop indicator goes on steadily The Destination indicator is off you may extend the call to another party Note When you only wish to put a call on hold answer it click the Hold button and then Release P0891256 Standard 2 00 February 1999 Call Park Meridian 1 Attendant PC call processing Page 73 of 160 Call Park enables you to put a call on hold without occupying a loop key on your console You can for example hold a call on a Call Park extension while paging a called party Feature List l You wish to park a call perhaps because the caller requests you to page someone Click Park from the Feature List The Park indicator in the Feature List goes on If a Call Park extension is available it is assigned to the call and displayed automatically Make a note of the call and the Call Park extension The Destination indicator flashes slowly Click the Release button Page the called party and deliver the Call Park extension An unanswered parked call is returned to your console after a set time The Destination indicator goes off the call is parked The Release indicator goes on If no Call Park extension is available nothing is displayed Either take a message or place the call on Hold The Destination indicator flashes Meridian 1 Attendant PC Software User Guide Page 74 of 160 Meridian 1 Attendant PC call processing Timed recall from an unanswered extended call
63. ce eee 72 CP AR ETER IE OR IE N OO RO ER he 3 73 Timed recall from an unanswered extended call 74 Timed recall from an unanswered parked call 75 Recall from an extension using LINK or ATT RECALL 76 Recall from an extension using Transfer 17 Recall from an extension using Conference 78 Recall to Same Attendant 0 79 Calling an extension ees 80 Calling an outside number a 81 Trunk to trunk call 2 aaa 82 PMFOUGMEGIANNG Sers hada DRA ATA ne Khan Soma 83 COMPETENCE mana DRR AN a AK aca Oe en eine baa 84 Calling another attendant AA 86 Transferring a call to another attendant 87 Break in post dial cc eee 88 Break in pre dial ccc eee ees 90 Break in busy verify 0 a 92 Sending a warning tone to an extension in line lockout 93 Requeueing a call to the next available attendant 94 Timed Reminder Recall 0 0 0 0 eee eee 95 Centrex Exchange Line Switchhook Flash 96 Remote Call Forward a 97 Call Forward Hunt Override 0 0 AA 99 Attendant Console Autoline 0 0 AA 100 Individual Attendant Directory Number IADN 101 Attendant Emergency Codes aaa 101 Recovery on Misoperation of Attendant Console 102 Meridian 1 Attendant PC Software User Guide P
64. charge account code The Charge and Destination indicators go off when the last digit of the charge account code is entered 3 Dial the call as usual and click the Release button A charge record is produced when the trunk is accessed The Release indicator goes on you can now take other calls Expensive Route Warning Tone When an extension user requests an ESN location you may be signaled that only an expensive route is available The caller can accept the expensive route direct distance dialing or DDD or try again later 1 Acaller requests an extension at a distant ESN location Dial the requested number The excl source indicator goes on You hear three beeps if the only available route is the most expensive one 2 To accept the extensive route company policy permitting stay on the line The call is completed To reject the expensive route click the Release button The Excl Src indicator goes off you and the caller are reconnected 3 Click the Release button to end your connection in the call The Release indicator goes on you can now take other calls Extending a call Off Hook Queueing When an extension user requests an ESN location for which a trunk is not immediately available you can wait off hook until a trunk becomes available or release the connection and allow the caller to wait for the trunk 1 Acaller requests an extension at a distant ESN location Dial the requested number The Excl Src indic
65. clicking on another key the new entry is ignored the previously stored number remains unchanged Storing a Stored Number Redial number during a call You can use Stored Number Redial while trying to establish a call when the other end is ringing or busy or during an established call when you are talking to someone at the other end If on an established call go directly to step 3 See notes below 1 Click on an idle loop key The loop indicator goes on 2 Dial the required number 3 Click on Stored Number Redial from the Feature List You are on a call Meridian 1 Attendant PC Software User Guide Page 128 of 160 Meridian 1 Attendant PC features Note 1 When acall is active on the source and destination side the destination number is stored If only the source is active no number is stored Note 2 For internal calls the dialed digits must result in a busy signal or ringing If insufficient digits or an invalid extension is dialed the attempt to store the number is rejected and any previously stored number is not changed Note 3 For external calls if no trunk is available all digits dialed are stored even though some digits may be entered after an overflow or busy signal System Speed Call To make a System Speed Call from a Meridian 1 proprietary telephone or Attendant Console User 1 Click an idle loop key and click System Speed Call from the Feature List 2 Dial the Speed Call code If the Speed Call number is
66. connects Any DN involved in the monitored call at the customer location activates some form of call modification Attendant Monitoring Monitoring a Trunk 1 Click on an idle loop key The loop indicator is lit 2 Click on Barge in from the Feature List The Barge in indicator is lit 3 Click on Barge In again to enable the Attendant Monitor The Barge In indicator is in the flashing state indicating that the Attendant Monitor option is enabled 4 Dial the trunk access code and route member number then click on One of the following happens Attendant Monitor is blocked when the trunk is disabled or idle Attendant Monitor is blocked when the trunk is already being monitored by another attendant Attendant Monitor is active when the trunk is busy The attendant is able to listen to all parties on the trunk Ifthe Attendant Monitor Customer Tone is denied TOD there is no indication given to the connected parties that the attendant is monitoring PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 107 of 160 If the Attendant Monitor Customer Tone is allowed TOA a burst of tone is sent to the connected parties every 16 seconds 5 Click the Release button to end Attendant Monitor The Release indicator is lit indicating that the attendant is free to take other calls Deactivation occurs due to any one of the following Auto Dial The Release button on the Attendan
67. d party is present click the Release button to end your connection in the call The caller and called party are connected The Release indicator goes on you can now take other calls P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC network features Page 131 of 160 Extending a call to a busy remote extension You can route one call to a busy extension at a remote location if camp on is allowed at the busy end If the called extension does not become idle within a set time you are automatically recalled by the camped caller 1 The caller requests an extension at the remote location Click on the key that forwards calls from a remote location to the main location You hear dial tone from the remote location the caller hears nothing The remote ICI loop and Source indicators are on 2 Dial the requested extension If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller 3 If the caller does not wish to wait click the Rls Dst button then the Release button to end the call The Release indicator goes on you can take other calls If the caller wishes to be camped onto the busy extension click the Release button If recall occurs either re extend the call this paragraph or end it step 3 The Release indicator goes on you can take other calls Note If you dial the requested number at the remote location and hear only a busy signal with no beep then a call
68. d to return to you only when you are idle If you are busy the calls remain in queue until you are available The following types of calls and recall that can be queued to you for recall are listed below Interattendant calls Meter recalls Slow answer recalls Park recalls Camp On recalls Call Waiting recalls Meridian 1 Attendant PC Software User Guide Page 80 of 160 Meridian 1 Attendant PC call processing Calling an extension You can place a call to any extension within the system Click an idle loop key The loop indicator beside it goes on Dial the extension You hear ringing The Source indicator flashes slowly When the called party answers ringing stops and the Source indicator goes on steadily Click the Release button to end the call The Release indicator goes on you are free to process other calls P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 81 of 160 Calling an outside number You can place a call to a number outside the system by dialing a trunk access code followed by the desired number Click an idle loop key The loop indicator beside it goes on Dial the required trunk access code You hear dial tone The Source indicator goes on Dial the outside number You hear ringing When the called party answers ringing stops Click the Release button to end the call The Release indicator goe
69. dividual Attendant Directory Number 101 K key operation 4 L loop keys 4 M menus Help 6 Tools 9 monitoring by attendant DN 105 trunk 106 Page 159 of 160 N NAS Network Attendant Service answering a call from a remote console 153 extending a call to a busy remote ext 134 extending a call to idle remote ext NAS 135 features 133 remote recall 135 transferring a call to another remote ext 136 network features Centralized Attendant Service CAS 129 ESN ISDN 129 Network Attendant Service NAS 129 network speed call ESN 138 Night Service 120 displaying changing option number 121 enhanced 118 enhanced feature 117 turning on and off 120 O online help 139 overriding Do Not Disturb 115 P Paging feature 121 Position Busy feature 121 Procedure Create a Directory Entry 29 procedures Adding a flexible feature 47 Adding an ICI key 19 21 56 58 Setting up the Voice Mail icon 43 putting a call on hold 72 putting a call on silent hold 131 Meridian 1 Attendant PC Software User Guide Page 160 of 160 R Radio Paging automatic post selection 122 automatic pre selection 122 manual post selection 123 manual pre selection 123 recall remote CAS 132 remote NAS 135 transf to another remote ext 132 Recalls from an extension using Conference key 78 from an extension using LINK or ATT RECALL 76 from an extension using Transfer key 77 from an unanswered extend
70. e AE eo Click the Help button to see information on creating label tabs Add New Access Code Prompts you for the new access code for an entry dowe dje Dje ee mad a LE Delete an Access Code Click the Delete button to remove a selected access code ba TT mha AN j kc 2 Click Apply and then OK P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 35 of 160 Creating a status code Status Codes Figure 23 provide information about the user or the status Codes extension The status codes can be selected for an entry and displayed in the Directory window The following procedure shows how to create status codes for a selected entry 1 Click Status Codes Figure 23 Status display window A word or short phrase flim ees cates MO EE a0 that identifies the status EE ete EER EE EE ER such as VacationorIn a naa ME a a i a Pewee caer A brief description that Ma explains what the status _ gt OO These Help topics contain green underlined text You can click the mn 1 green text to see descriptions for AT kn Ef creating and assigning status codes to a user Add New Status Code Prompts you for the new status code for an entry Click the Delete button to remove the selected status code 2 Click Apply and then OK Meridian 1 Attendant PC Software User Guide Page 36 of 160 Working with the Tools menu Exporting Directory dialin
71. e Destination Click your mouse on Answer to connect to the current incoming caller Click on Hold to put the current caller on hold so you can answer another call or perform transferring or conferencing services Click on the Release key to disconnect the current calling party Click RIs Dst to release a called party unanswered ringing busy signal or an extension requesting a transfer Click CAS to automatically reroute calls to a centralized attendant at the main location Loop keys allow the attendant to answer and originate calls from the Attendant PC There are six loop keys numbered 0 5 There are two half diamonds next to each pickup key to indicate each loop s status for Source the half diamond on the left gives status at the call s source Destination the half diamond on the right displays status at the call s destination In either case the half diamond may be off flashing or steady on Off no activity is occurring on the line whose half diamond is off Flashing the caller is waiting to be connected or their line is on hold Steady on the caller is connected to another party Steady red the caller is busy P0891256 Standard 2 00 February 1999 Introducing the Meridian 1 Attendant PC Page 5 of 160 Incoming Call Indicator Keys Jj ICI key Incoming call indicators IG indicate the type of call coming to your console The ICI keys help t
72. e Console Registration window Provide the registration code and note your company s name address installation code and serial number before you telephone the software manufacturer Meridian 1 Attendant PC Software User Guide Page 46 of 160 Working with the Config menu The Attendants tab The Attendants tab Figure 33 displays a security page that allows privileges to each person identified by role and full name A Y indicates specific access rights for individual user profiles Figure 33 Attendants display window i TEE Ram Tip i Pasar ngaa Click the Help button to see a list of Ur aaa Attendant properties and descriptions Pal sam Paa nma Click each level of access F Lam b a aami E Et treme ag rights for a new or existing P Eis eed nearer F EMM ag TAPA iek attendant Ed reid Kaha F Es pror E a ap mka To add an additional attendant click New A New Attendant dialog box is displayed as shown below The user name is limited to 20 characters Prompts you for the new attendants name or user ID You can assign a password for each new attendant Assigning a password is optional Click the Delete button to remove an attendant from the list of identified attendant users P0891256 Standard 2 00 February 1999 Working with the Config menu Page 47 of 160 The Features tab The Features tab displays the following flexible features that are programmed in advance by the system administrat
73. e Destination A Centralized Attendant button button Service button Starting the Directory if ii LAGA You can launch the Directory in two modes with the mini console attached or with the default Directory List only The following procedure shows you how to enable the mini console option 1 Select the Tools menu and click Directory 2 Click the Directory menu and Properties to display the Directory Properties page Figure 15 3 Check the box labelled Include console functions 4 Click OK The Directory with attached mini console is displayed on your workstation desktop Meridian 1 Attendant PC Software User Guide Page 28 of 160 Working with the Tools menu Indicate a f in the box to Include console functions to launch the directory console Figure 15 Main Properties page Kakasa Live Costa nie ca aa ea Cana E m am a a ia a Aa paa im da oes oe mier mim hrp a gee Click the Help button to open a book or ust the Index tab to locate information on settir up the directory display Note Leave the box labelled Include console functions unchecked to display the Directory without the mini console option Figure 15 Figure 16 7 Directory mini console and Directory default displays Tip a re Hula Hi Derks Hame Asi Hede You can assign hot ry Keys to one or more sd keys to activate a ee G iynch Aasa specific function if you D pe Hawakan prefer using keyboard AM
74. e List display window Feature List MET View Help Use the View menu to display features as large or small icons or in a list as shown in this figure ma aes You can also use the cas and Fees fixed feature buttons on the console to reroute and release calls Fixed Features P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 11 of 160 Fixed features Fixed features are standard in all Attendant PC workstations and cannot be edited or removed The thirteen fixed features shown in Figure 5 are Alarm Centralized Attendant Service Call Waiting Conferencee Exclude Destination Exclude Source Make Set Busy Night Service Release Release Destination Release Source Signal Destination Signal Source Flexible features Flexible features are created when they meet the needs of the business they serve A flexible feature is assigned by a system administrator and given a key label and definition in the Attendant PC software Before a flexible feature may be accessed from the Feature List it must be configured under the Flex Keys tab To configure a flexible feature to appear in the Feature List 1 Select Console Configuration from the Configuration menu 2 Click the Flex Keys tab 3 Pull down on one of the available Flex Keys and select the desired feature Meridian 1 Attendant PC Software User Guide Page 12 of 160 Working
75. e be wee be ees od me ee ee ee ig ose n vd er eien Se cel gee Libaru rir babir Dae a Click the Help button to see instructions 1 setting up the directory display The User Data tab Figure 19 allows you to label custom columns Column labels that you type here appear on the Columns tab where they can be selected to display in the Directory window Note Custom columns can be used to order the directory For example if you label a column Site and display the column in the Directory window clicking on the column label for Site arranges the directory by site in ascending alphabetical order The following procedure shows you how to label custom columns for display in the Directory window Meridian 1 Attendant PC Software User Guide Page 32 of 160 Working with the Tools menu Labeling Custom Columns 1 Click User Data Figure 20 Figure 20 User Data display window Ekis vi kaha ee ee Ca Lea ee ee eee NE EE RGN aar CELI i ia m The Directory contains two user definable columns Entera short one or two word label for these columns Click the Help button to see information on labelling custom columns 2 Click Apply and then OK Use the Info tab Figure 21 to label tabs for storing additional information on directory entries You can label from 1 14 tabs For each label you enter a tab appears in the Directory Entry window P0891256 Standard 2 00 February 1999 Working with the
76. e extension or group is already in DND mode 4 Click on Do Not Disturb again The Do Not Disturb indicator goes on the dialed extension or group is now in DND 5 Click the Release button to end the procedure The loop Source and Do Not Disturb indicators go off The Release indicator goes on Note If you have a Do Not Disturb Grp key the procedure is simpler at any point click on the Do Not Disturb Grp key for the group of extensions you wish to place in do not disturb mode The Do Not Disturb Grp indicator flashes briefly then goes on Using Do Not Disturb 1 Click on an idle loop key The loop indicator goes on 2 To test individual DND dial the extension previously placed in DND mode To test group DND dial one extension within a group previously placed in DND You hear a busy signal The Source indicator flashes The Do Not Disturb indicator in the Feature List goes on PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 115 of 160 3 Click the Release button The loop Source and Do Not Disturb indicators go off The Release indicator goes on Cancelling Do Not Disturb You can cancel Do Not Disturb DND for a single extension or for a predefined group of extensions 1 Click on an idle loop key The loop indicator goes on 2 Click on Do Not Disturb in the Feature List You can now cancel individual or group DND The Source indicator goes on The Do Not Disturb indicator flashes slowly 3
77. e or expand the bottom edge and sides of the Toolbox window with the mouse to enlarge it in order to list more features and keys F eature List ICI List P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 25 of 160 Accessing the CPLUS Directory The following procedure shows you how to use the CPLUS Directory function to access CPLUSDIR BTR directory numbers from a diskette for uploading into the Meridian 1 Attendant PC Data folder for transfer to your personal Directory 1 Select CPLUS Directory from the Tools menu A dialog displays prompting you that the CPLUS directory file CPLUSDIR BTR cannot be found Figure 12 Figure 12 CPLUS Directory dialog FI Ti ei h bie PLE pF cha vd Di Pa Ed a Be ko Dade ek i ee 2 Click Yes to locate the CPLUS file The CPLUS Directory Look in window is displayed Figure 13 3 Click the E1 to display the 31 2 Floppy A drive icon Figure 13 CPLUS Directory Look in display Click here to access the drop down devices window 7 Tip Drag and drop a directo o e TEE entry to the tp icon to dial a user s number 4 Select the CPLUSDIR BTR file and click Open automatically The CPLUSDIR BTR file is uploaded to the Meridian 1 Attendant PC Data folder Meridian 1 Attendant PC Software User Guide Page 26 of 160 Working with the Tools menu Using the Directory The Directory is a principal component of the Tools menu All
78. ected to the caller PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC network features Page 133 of 160 3 If the caller wishes to end the call click the Release button The Release indicator goes on you can now take other calls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Network Attendant Service The following NAS features are processed the same as for local calls You can find these features elsewhere in the guide Attendant Routing Break In Call Extension Call Waiting Camp On Incoming Call Indication Night Service Off Hook Queueing Timed Reminder Recalls The next five features apply specifically to NAS situations Clicking the NAS key on your screen console makes you available for calls from all locations in the network Answering a call from a remote console With Network Attendant Service NAS attendant services for multiple locations can be provided from a single location As a NAS attendant you can handle calls that would normally be handled by the attendants at a remote location 1 You receive a call intended for a remote console Click on the loop key beside the flashing remote ICI to answer the call The tone stops and you are connected to the caller The appropriate ICI indicator is on 2 Respond to the caller s request If no furth
79. ed call 74 75 redialing a stored number 126 Relay page Attendant PC Properties sheet 63 Release key 4 routing control ESN 138 S setting up console Directory 29 Do Not Disturb 114 flexible features 54 ICI keys 19 20 21 55 56 58 TGB keys 58 Voice Mail icon 43 speaking privately feature 124 Speed Call 125 Speed Call number storing 125 speed call number network ESN 138 splitting feature 124 stored number redial store number during a call 127 storing ahead of time 127 stored number redial redialing 126 PO891256 Standard 2 00 February 1999 storing a Speed Call number 125 a stored no redial during a call 127 a stored number ahead 127 an Auto Dial number 108 Supplementary features Break in busy verify 92 Break in pre dial 90 System Speed Call 128 T testing Do Not Disturb 116 TGB keys 21 TGB List option 9 TGB s page diagram 58 through dialing 83 Timed recall from an unanswered extended call 74 from an unanswered parked call 75 Toolbox command on Tools menu 23 Toolbox option 9 Tools menu 9 Tools option 9 tracing a malicious call 119 Transferring a call to another attendant 87 transferring a call to remote ext NAS 136 Transferring a recall to another extension 77 transferring recall to remote ext CAS 132 Trunk Group Busy keys 21 trunk group busy keys status 5 trunk to trunk call 82 turning enhanced night service on and off 118 turning night service
80. er action is needed click the Release button to end the call The Release indicator goes on you can now take other calls Meridian 1 Attendant PC Software User Guide Page 134 of 160 Meridian 1 Attendant PC network features Note 1 Calls from remote locations travel over Integrated Service Digital Network ISDN trunks Calling Line ID is supplied to indicate the source of the call Note 2 You can also receive direct calls from extension users and attendants at the remote location The procedure is the same as for indirect calls outline above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal Extending a call to a busy remote extension You can route a call to a busy extension at a remote location if camp on is allowed at the busy end If the called extension does not become idle within a set time you are automatically recalled by the camped caller 1 You receive a call intended for a remote console Click on the loop key beside the flashing ICI key to answer the call The appropriate ICI indicator is on 2 The caller requests an extension at the remote location Dial the requested location The appropriate ICI indicators are on If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller 3 If the caller does not wish to wait click the Rls Dst button then the Release button to end the call The Release indica
81. es the session The DN is now forwarded P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 99 of 160 Call Forward Hunt Override pe IF Se out LE E Tr oe a Pell Dial the FFC for Call Forward Hunt Override and the DN of the wanted party If the telephone is idle the telephone is rung If the telephone s have displays the display s are updated If the display on the originating telephone is updated when the call is answered the Call Forward Hunt Override FFC will no longer be displayed If the dialed telephone is busy and Hunt is active the calling party will terminate on the wanted telephone and will receive a busy signal If the dialed telephone is idle but does not answer within the defined number of ringing cycles for Call Forward No Answer the call is not forwarded that is it continues to ring If the dialed telephone is busy the attendant can activate Camp On if Camp On is applicable In addition Ring Again can be placed against a telephone for which Call Forward Hunt Override was used and a busy telephone was encountered Meridian 1 Attendant PC Software User Guide Page 100 of 160 Meridian 1 Attendant PC call processing Attendant Console Autoline Feature List Feature List To place an Autoline call Click an idle loop key The loop indicator is lit Click Autoline from the Feature List The pre programmed Autoline number is automat
82. eselected telephones instead of to your console Use this feature only during an emergency when these telephones must have direct access to dedicated trunks End to End Signaling EES ESN Exclude Destination Exclude Source Fixed Feature Flexible Feature Foreign Exchange This flexible feature that you program on the Flex Keys sheet from the Config menu enables voice messaging Voice Mail and paging from the attendant Electronic Switched Network A telephone system that uses electronics to perform call switching and associated billing An attendant presses the Excl des button on the console so that he she can have a private conversation with the calling party source An attendant presses the Excl src button on the console so that he she can have a private conversation with the called party destination A fixed feature appears in all installations of the Attendant PC and cannot be edited or removed Fixed features include alarm call waiting CAS conference night service position busy release destination release source signal destination Source and exclude destination source A console feature assigned in the Meridian 1 by an engineer and given a key label and definition in the console See FX Meridian 1 Attendant PC Software User Guide Page 150 of 160 List of terms Fully Restricted FX ICI A call from a fully restricted extension A person using this extension ca
83. essing Extending a call to voice mail If a called party does not answer and or a call is recalled to the attendant you can extend the call to voice mail 1 Dial the requested extension 2 If the party does not answer or the call is recalled to the a attendant drag the number from the display and drop it on the Voice Mail icon in the toolbar You can also drag a number from the Directory and drop it on the Voice Mail icon in the toolbar Note If the Voice Mail icon does not appear in the toolbar contact your system administrator P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 71 of 160 Extending a call to a busy extension with Hold To extend a call to a busy extension which is not allowed camp on or which already has acall camped onto it you can place the caller on hold You must then reenter the call periodically to see if the extension is free ADs 2 mes 3a Gees 3b Dial the requested extension The Excl Src indicator in the Feature List goes on during dialing You hear a busy signal and the Destination indicator flashes the extension is busy and not allowed camp on Click the RIs Dst button The Destination indicator goes off the called extension is released from the console If the caller wishes to call back later click the Release button The Release indicator goes on you are free to process other calls If the caller wishes to wait c
84. g numbers The following procedure shows you how to export Directory sources 1 Click Directory to select Export Figure 24 2 Click New to enter a name for the new export job Figure 24 Export display window Enter a name for the new export job w p MAT Tip mu Click Edit Figure 24 to modify file d lt information and columns for the exported Click the Help button to _ ka directory job i AT see information on 7 fies 1 1 1 TOO a ee Ek EIE ee ee En Exporting jobs using the Contents Index and Led Find tabs Click Delete to remove an export directory job The Export Job window displays Figure 25 Figure 25 Export Job display window ee seer ma Sa paa Pan k mee re sora mar T HE ger vd ges BS NAA D bris Erisim a me a be mhii nir e a Liam Na E me a e AG Re a a Tip Double click ona column item to move it at AL quickly between not om dl displayed to er displayed areas maan a 3 Click OK P0891256 Standard 2 00 February 1999 Indicate File Information default is Comma Separated and Output File Name or location of the export job Select the columns you want included in the export file Working with the Tools menu Page 37 of 160 Importing Directory dialing numbers The following procedure shows you how to import Directory sources 1 Click Directory to select Import Figure 26 2 Click New to enter a name for the
85. have accessed the trunk the user is free to dial out You can provide through dialing to all but fully restricted extensions You receive a call from a restricted extension or tie trunk Click the loop key beside the quickly flashing Source indicator The tone stops The loop key and Source indicators go on steadily The appropriate ICI is on The caller requests access to a trunk Dial the required trunk access code and listen for dial tone The Excl Src indicator goes on during dialing The Destination indicator is on steady You can now complete the call by dialing the required number Click the Release button to connect the call back to the restricted user The Release indicator goes on you are free to process other calls After hearing dial tone click the Release button to end your connection The user can now dial the number The Release indicator goes on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 84 of 160 Meridian 1 Attendant PC call processing Conference You can set up a conference call for as many as six people including yourself at the request of either an extension user or an outside caller A maximum of two trunks can be in the conference at one time Click an idle loop key and dial the number of the first conference party The loop indicator goes on You hear ringing The Source indicator flashes slowly When the first party answers the Source indica
86. he attendant to e identify the type of incoming calls queued e prioritize call answering e verify how many calls are in queue e determine how long calls have been waiting To answer a call associated with an ICI key click on the flashing ICI lamp in the ICI List Trunk Group Busy keys X TGB key Trunk Group Busy Keys TGB enable you to deny users access to trunk groups and have calls to those trunk groups sent to your console instead The lamps show the status of each group of trunks You can create up to 20 trunk group busy TGB keys that deny users access to one or more trunk groups from 0 to 9 Refer to The TGB tab on page 58 for a detailed description of TGB keys The following indications display the status for each trunk group Steady on you busied out all trunks in the group by pressing the TGB key Off With the TGB lamp steadily lit press the TGB key to turn the indicator off and permit access to the trunk group Flashing All trunks in the group are busy Meridian 1 Attendant PC Software User Guide Page 6 of 160 Introducing the Meridian 1 Attendant PC Placing a call Dialpad numbers Directory The Attendant PC supports four methods to dial in house or outside Use your mouse to click on the dialpad numbers shown on the screen Use the numeric keypad on your PC s keyboard Drag and drop a highlighted telephone number into the mini keypad near the top lef
87. he call click the Release button The Release indicator goes on you can now take other calls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Networking ESN ISDN features Authorization Code When an extension user requests an ESN location you may have to enter an authorization code to override the access restrictions assigned to the user s extension Authorization codes are issued to extension users with special calling needs 1 Acaller requests an extension at a distant ESN location and provides an authorization code Dial the requested number The Excl Src indicator goes on You may hear the authorization code prompt e arecorded message followed by three beeps or e ten beeps followed by dial tone 2 Dial the user s authorization code The call is completed 3 Click the Release button to end your connection in the call The Release indicator goes on you can now take other calls PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC network features Page 137 of 160 Charge Account If your console has a Charge key you can assign a charge account number to a call about to be extended to an ESN location 1 Acaller requests an extension at a distant ESN location and wishes to charge the call to an account number Click on Charge The Charge indicator goes on The Destination indicator flashes 2 Dial the
88. her extensions and can place calls to the public network with the assistance of the attendant A hospitality feature that extends a VIP wake up call to your console Press an idle loop key followed by the Auto Wake up key If the DN is busy or the guest does not answer press the RLS key If the guest answers deliver a personal wake up message to the guest A console feature created entirely using software commands Meridian 1 Attendant PC Software User Guide Page 156 of 160 List of terms WATS Wide Area Telecommunications Service A discounted long distance service provided by all telephone companies Also a label on one or more of your Loop Pickup keys PO891256 Standard 2 00 February 1999 Index A adding a flexible feature 47 adding an ICI key 19 21 55 56 58 Alerter page Attendant PC Properties sheet 60 Answer key 4 answering a Call 67 answering a call to a a remote console 129 attendant break in busy indication 105 Attendant Console Autoline 100 Attendant Emergency Codes 101 attendant monitoring a DN 105 a trunk 106 Attendant PC Properties sheet Alerter page 60 Call Waiting page 61 Diagnostics page 64 Handset page 62 options pages tabs 60 Relay page diagram 63 Attendant Recall 76 authorization code ESN 136 Auto Dial 107 Auto Dial number storing 108 Autoline 100 Automatic Wake Up 108 B barge in 111 Page 157 of 160 break in by attendant to busy extension 105 bui
89. ial the appropriate attendant code The Excl Src indicator goes on the caller is automatically placed on hold The Destination indicator flashes slowly The Loop and Source indicators are on 2 When the called attendant answers click the Loop key The Excl Src indicator goes off and the Destination indicator goes on steadily you the called attendant and the caller are connected 3 Click the Release button to end your connection in the call The Release indicator goes on you are free to process other calls Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the Destination indicator stays off Click the RIs Dst button Note 2 Ifthe called attendant is busy you hear a busy signal and the Destination indicator continues to flash slowly Click the Release button to transfer the call to the attendant s queue Note 3 If the called console is in position busy you hear a busy signal and the Destination indicator flashes slowly Click the Release button Meridian 1 Attendant PC Software User Guide Page 88 of 160 Meridian 1 Attendant PC call processing Break in post dial You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties Someone calls you and requests that you relay a message or extend the call to someone already on a call Dial the requested extension The loop key ICI and Source indicators go on steadily The Destination
90. ically dialed The Source indicator winks The dialed party answers the call and the Source indicator is steadily lit To extend a currently active call to the Autoline DN Click Autoline from the Feature List The pre programmed Autoline number is automatically dialed The Destination indicator winks The dialed party answers the call and the Destination indicator is steadily lit To complete the transfer click the Release button PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 101 of 160 Individual Attendant Directory Number IADN To answer an IADN call 1 Click IADN from the ICI List The first IADN call in the queue is answered ICI ICI List x List Miew Help Attendant Emergency Codes To answer an emergency code call 1 You receive Priority Buzzing Check the ICI List to see which type of emergency calls are indicated by lit ICls ICI ICI List x List View Help 2 Click the appropriate ICI key which designates the For emergency The call is answered example Code Blue Meridian 1 Attendant PC Software User Guide Page 102 of 160 Meridian 1 Attendant PC call processing Recovery on Misoperation of Attendant Console The Recovery on Misoperation of Attendant Console feature provides a safeguard on the Meridian 1 to prevent calls from being inadvertently disconnected The following lists the console functions in the event of accidental misoperatio
91. ically reroute calls to a CAS attendant at the main location In addition this feature enables the CAS attendant at the main location to get a dial tone from a remote location to extend a call there PO891256 Standard 2 00 February 1999 Listofterms Page 147 of 160 Centralized Attendant Service Charge Account Codes Conference Console Controlled COS See CAS A flexible feature key that enables you to enter a charge account number for a call going out through your console On the Attendant PC Software User Interface this feature is activated with a mouse click These codes permit you to temporarily override the access restrictions assigned to an on site caller s extension Allows you to establish a conference with up to six parties on two trunks including yourself A telephone receiver that can perform operations on incoming and outgoing calls such as the large unit used by telephone attendants Controlled Class of Service A flexible feature key that enables the attendant to alter line restrictions for a group of users that all have the same Class of Service Call Waiting Indication Destination DID trunks One or more incoming calls are waiting to be answered a key lamp pair and a tone provide a warning One waiting call can be answered when current call is released In telephony the destination of a call is the called party Direct Inward Dial trunks trunks on which outside calls are presented
92. ick the Rls Dst key You can attempt a post dial break in after a few minutes or another pre dial break in immediately If break in is denied completely you hear a fast busy signal click the Rls Dst button P0891256 Standard 2 00 February 1999 Feature List Meridian 1 Attendant PC call processing Page 91 of 160 You are in a three way connection with the two parties in the established call Relay the message or announce the incoming call Click Excl Dst to speak privately with the caller without ending the three way connection Click the Release button to end the three way connection and remain connected to the caller Click the Release button to end your connection in the call The incoming call is camped on if the called party is still busy or extended if the called party s extension is idle The Release indicator goes on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 92 of 160 Meridian 1 Attendant PC call processing Break in busy verify You can check whether an extension is busy or idle before you attempt to break in Someone calls you and requests that you relay a message or extend the call to someone already on a call click an idle loop key The loop indicator goes on Click Break In from the Feature List Feature 2 The Break In indicator goes on 3 Dial the extension you wish to check If the DN is idle you hear ringing the loop indicator flashes sl
93. ick the object Press the CF1 key to get Help on the selected object Use the Esc key to close the current Help window Console Help F1 When you press the CF1 function key on your keyboard your terminal displays the Help Console window shown in Figure 49 This window contains an image of your console including its menu and also has its own four item menu bar displayed at the top The Help topics menu bar contains the following selections Help Topics Back Options Glossary P0891256 Standard 2 00 February 1999 Using the Meridian 1 Attendant PC Help Facility Page 141 of 160 Figure 49 Console Help window Help Topics menu bar AA a NG zena al Ma s dai Paa a ii i al Pied ai EELE F Ee Gama mas E HC Ls ha kd Si dp LE Batas Jan a Ee ml o Ta MP T gt TE jor id is ele wl ma Using the Contents tab Use the Contents tab from Help Topics to assist you in finding Ee Meridian 1 Attendant PC information quickly Figure 50 to provide TF step by step procedures as well as set up instructions for Using tents dr Fra the PC console screen for example Building an attendant s toolbox Extending a call to voice mail Adding an attendant Headset and handset operation Sizing a PC console screen Meridian 1 Attendant PC Software User Guide Page 142 of 160 Using the Meridian 1 Attendant PC Help Facility Figure 50 Y Contents tab window
94. ion answers while you are on the line a conference is established You can then complete the transfer If the called party does not answer you can release the source call Meridian 1 Attendant PC Software User Guide Page 96 of 160 Meridian 1 Attendant PC call processing Centrex Exchange Line Switchhook Flash Centrex Switchhook Flash THF allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three way calling 1 Click the Switchhook Flash key You hear a special dial tone P Click the DN before the tone ends When you hang up or click the Release button the original connection and the THF message terminate P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 97 of 160 Remote Call Forward J IF Sr me le Ie Ly ar tril l Click an idle loop key followed by Attendant Remote Call Forward RFW in the Feature List The RFW key is flashing The loop key is steadily lit Dial the DN of the set to be forwarded If the password is required the RFW key is winking and the console display shows PWD If the console does not support alpha characters the attendant display will be blank If the password is not required the console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp
95. is in night mode 5 Click the Release button to cancel the change All indicators go off Nothing is changed 6 Click on DID Route Conv to switch between day and night modes All indicators go off The mode of the DID route is changed Note When you turn on Night Service all DID routes automatically go into night mode You can however switch individual DID routes into day mode Meridian 1 Attendant PC Software User Guide Page 114 of 160 Meridian 1 Attendant PC features Note If you want to change all DID routes into night mode and only some of the routes are in day mode You have to first change all of the routes into day mode Note If the DID route has been changed at a telephone by the system administrator you cannot change it at your console Do Not Disturb Setting up Do Not Disturb An extension in Do Not Disturb DND mode is free to place calls but appears busy to all incoming calls You can put one extension or a predefined group of extensions into Do Not Disturb mode 1 Click on an idle loop key The loop indicator goes on 2 Click on Do Not Disturb in the Feature List You can now set up individual or group DND The Source indicator goes on The Do Not Disturb indicator flashes slowly 3 To set up individual DND dial the extension requesting DND To set up group DND click on then dial the appropriate group identification code then click on again The Do Not Disturb indicator goes off or goes on if th
96. ld the operator Toolbox 23 busy verify 111 C call answer from a remote console NAS 133 extending a call to an idle extension CAS 130 extending to busy remote ext NAS 134 extending to busy remote loc CAS 131 extending to idle remote ext NAS 135 extending with off hook queueing ESN 137 putting on silent hold CAS 131 transfer to another remote ext NAS 136 Call Park 73 call park 73 Call Waiting page Attendant PC Properties sheet 61 Calling an extension 80 an outside number 81 another attendant 86 calling an Auto Dial number 107 Speed Call number 125 Camp on 69 cancelling Do Not Disturb 115 Meridian 1 Attendant PC Software User Guide Page 158 of 160 CAS features answering a call to a remote console 129 extending a call to an idle extension 130 extending call to a busy remote ext 131 putting a call on silent hold 131 remote recall 132 transferring recall to remote extension 132 Centralized Attendant Service features 129 Centrex Switchhook Flash 96 Change Password dialog box 65 Charge Account 112 charge account ESN 137 Conference 84 conference call 84 Config menu submenu list 41 Console Config sheet Features page 47 ICI s page diagram 19 21 56 58 console keys using 4 Contents tab 141 create a Directory entry 29 creating hotkeys 44 creating virtual features 12 49 customizing keys 12 49 D Diagnostics page Attendant PC Properties sheet 64 di
97. lick the Hold button then the Release button to end your connection in the call The loop indicator flashes slowly The Release indicator goes on you are free to process other calls Check periodically to see if the extension is free To reenter the call click the loop key beside the slowly flashing loop indicator then dial the extension again The loop indicator goes on steadily Meridian 1 Attendant PC Software User Guide Page 72 of 160 Meridian 1 Attendant PC call processing Holding a call on a loop key In some cases you may receive a call from someone who wishes to be transferred to several different extensions in turn You can hold the call on a loop key so that the caller remains connected to your console when the called party hangs up Dial the requested extension ocr l oy ae per The Excl Src indicator in the Feature List goes on during ve nee far dialing You hear ringing The Destination indicator flashes slowly a Pell Click the Hold button before or after the called party Hold 2 answers The loop indicator flashes slowly Click the Release button to free yourself to answer calls ja 3 on other loop keys The Release indicator goes on 4 The called party answers The Destination indicator goes on steadily The loop indicator continues to flash slowly When the called party hangs up the Destination indicator goes off Click the loop key beside the slowly flashing loop indic
98. lp dit steps Select an idle loop Dial a number static Pause fore seconds Fress a flexible feature key Dial a number Static Enter the number to be dialed Press Release 408 555 1212 8 Click OK To use the Virtual Feature locate and double click the light blue shaded Virtual Feature from the Feature List Meridian 1 Attendant PC Software User Guide Page 54 of 160 Working with the Config menu The Flex Keys tab You can assign features called Flexible Features to Flex Keys which enable you to access flexible features quickly An example Flex Keys of the Flex Keys window is shown in Figure 35 1 Click the button to access the pull down menu that displays one Flexible Feature chosen by you for each key number The Flexible Features defined here have been predefined in advance by systems staff for the Meridian 1 Figure 35 Flex Keys display window Ene a ne i Fests o Oas TER Talia Assign a flexible feature to a flex key number and click OK Ze 2 3 2 Ff Ee amp f 2 Or ra AL ros Click Help on how to assign Flex Keys to the PC console screen To view the key or lamp that you will use to activate the feature 2 Select Feature List from the Console screen s Tools menu The new feature is displayed as a light blue lamp symbol in the Features List window Figure 34 P0891256 Standard 2 00 February 1999 Working with the Config menu Page 5
99. mental call processing activities It is also a unified work area for making decisions on how to process or route a call The Tools menu contains the following eight submenus Directory Contains directory names telephone numbers and other access information for you to use as needed Feature List Lists the features you selected from the Meridian 1 Attendant PC Config menu These features are accessible to you because they were programmed in advance on the Meridian 1 switch ICI List Lists the ICI Incoming Call Indication keys that are available to you because they are programmed on your Meridian TGB List Trunk Group Busy keys that are accessible to you ToolBox Contains features ICIs and TGB keys that you have customized to administer the PC Attendant console activities CPLUS Directory Enables you to upload CPLUS directory files from a diskette Log off Logs you out of the Attendant PC console Exit Quits the Meridian 1 Attendant PC software program Meridian 1 Attendant PC Software User Guide Page 10 of 160 Working with the Tools menu Using the Feature List The Feature List contains fixed features that are programmed by your system administrator To display these features select Feature List from the Tools menu A window displays Figure 5 listing the features accessible to your Meridian 1 Attendant PC console To activate a feature double click on the feature in the Feature List Figure 5 M Featur
100. menu PO891256 Standard 2 00 February 1999 Page 41 of 160 Working with the Config menu Console Configuration Interface Properties Configure Port Change Password This section describes how to set up your Meridian 1 Attendant PC console discusses considerations that affect how you configure your console and presents a series of step by step procedures designed to familiarize you with the fundamental aspects of configuring your console The Config menu displays four commands Console Configuration Lets you set up your Virtual Features ICI and TGB keys Interface Properties Lets you specify voice volume call waiting handset relay and diagnostic characteristics Configure Port Enables you to select a COM port for the Meridian 1 Attendant PC Change Password Permits you to set passwords for multiple attendants Meridian 1 Attendant PC Software User Guide Page 42 of 160 Working with the Config menu Console Configuration When you select Console Configuration Attendant PC displays the following tabs e General e Flex keys e ICl e Hotkeys e Cl keys e Consoles e TGB e Attendants e TGB keys e Features The General tab Within the General tab the system administrator or attendant must provide a response to each of the following items listed on the General page Figure 30 This ensures that your console is fully configured All items except the password optional must be supplied
101. n Clicking the Release Key or Loop Key is ignored when e Extending a call to a vacant number e Extending to a partially dialed number e Extending a Network blocked call e Extending a call to a restricted station or trunk e Extending to a station in the Do Not Disturb DND mode e Extending to a station in the Make Set Busy MSB mode e Extending to a maintenance busy station e Extending to a station in a line lockout state e Illegal call extension due to trunk barring e Extending to a busy station with no Camp on Call Waiting e Ilegal call extension due to Trunk to Trunk Conference Restriction e Illegal release from a conference connection Autohold on loop key the active loop is automatically placed on hold if the attendant clicks another loop key prior to extending the active call Does not allow the disconnection of a single excluded party or conference call If one of the parties on a loop is excluded the operation of the corresponding Release Source Key or Release Destination Key is ignored PO891256 Standard 2 00 February 1999 Page 103 of 160 Meridian 1 Attendant PC features This appendix describes the Attendant PC features that are available for attendant operations provided they are programmed in advance on the Meridian 1 switch Attendant Blocking of Attendant Break in Busy Directory Number indication and prevention Attendant Monitor Auto Dial Automatic Wake Up Barge In Bus
102. n inFigure 44 Note Make sure you plug the headset or handset into the Attendant PC correctly If you plug it in upside down callers will not be able to hear your voice Figure 44 Handset display window Select the device that is currently connected to the interface Handset T Headset 1 a a Sar ars on n N ca an a oll EIN Headset 2 Click Help indicate the type of device you are using and set the volume for voice communication ee lt r Note You must make a choice when you are using a headset Carbon headsets are not supported Headset 1 Applies to the Plantronics type headset Headset 2 Applies to the Liberation GN Netcom type headset P0891256 Standard 2 00 February 1999 Working with the Config menu Page 63 of 160 The Relay tab The Attendant PC uses relays to configure how a telephone may be answered when the attendant is not available such as during an emergency fire earthquake or off hours night or weekend service For example a recording may play during a call anda night weekend call may be transferred to someone in the company s security personnel Each relay triggers the applicable program from Meridian 1 software Refer to Figure 45 to see how you can select the mode you want Figure 45 Relay display window Meridian 1 Attendant PC Interface Indicate a M in the bo X for Select the desired state of the Meridian 1 Attendant PC Interface s General P
103. n place calls to and receive calls from other extensions and the attendant but is denied access to all incoming and outgoing trunk lines Incoming calls for a fully restricted extension come to the attendant who then extends them Foreign Exchange type of trunk fx is the label on an ICI key which receives calls from Foreign Exchange trunks Incoming Call Indicator A key on the Attendant PC interface unit that flashes to inform the attendant that an incoming call ona particular trunk is waiting to be answered An ICI key indicates the first call later calls light up the message waiting indication until the first call is released May also refer to the light that identifies the type of call coming to your console ICI such as internal external WATS tie trunk emergency and so on All incoming calls are queued automatically in the order of arrival and the appropriate ICI indicators go on You can click on a flashing ICI light to answer the call associated with it Set up your ICI keys from the ICI keys page on the Config Console menu Incoming Call Indicator Intercept Interpositional Call See ICI The call that activates this button may be from a caller who dialed the access code for a busy trunk group or from a caller encountering equipment or dialing irregularities such as a caller who dialed an extension in Do Not Disturb mode Finally this call may be from a restricted or semi restricted extension attempti
104. ndant PC There are two kinds of Help Help about a specific mua procedure and Help that gives you information about what you see on your screen About the Help facility The Help facility provides the following three functions describes the toolbar menu and console keys such as fixed keys loop keys and lamps provides definitions of call processing features such as Barge In Call Waiting Call Park and Malicious Call Trace gives setup instructions for feature keys trunk group busy keys TGB and incoming call indication ICI keys The Help menu This section introduces you to the Help facility and the options you can access to select Meridian 1 Attendant PC topics of interest ranging from Creating a Virtual Feature to understanding basic loop key operation The next section provides examples of object and topical information contained within the Help facility Meridian 1 Attendant PC Software User Guide Page 140 of 160 Using the Meridian 1 Attendant PC Help Facility Select a Help menu on your Console screen from the following options Help Console Help F1 Contents Contest Help Shift F About Meridian 1 Attendant PE Console You can also access Help for a dialog box object by using any of the following means Click the right mouse button on a Attendant PC object to display a What s This message Click the icon in the dialog box title bar to display a Help cursor then cl
105. new import job Figure 26 Import display window r 7 rai Tip Deo ikain so mad Erer mepe Tha mimaa DEM Click the Help button to m ar le jen _Click Edit Figure 24 to modify file rp Information and columns for the imported see information on ew directory job Importing jobs using pows the Contents Index BG paaa and Find tabs e Click Delete to remove an import directory job The Import Job window displays Figure 27 Figure 27 Import Job display window pena Le P H re d ang mm nal Er al Indicate F ile Information default is LERE A amasah amanahna Comma Separated and Output Tip dd EE EIE File Name or location of the import Double click on a ELE OE ri job column item to move it pase miram quickly between not nai displayed to displayed areas HEE T Select the columns you want included in the import file 3 Click OK Meridian 1 Attendant PC Software User Guide Page 38 of 160 Working with the Tools menu Changing a directory number DN The Change DN function enables you to quickly access and transfer a directory entry to a new directory number as shown in Figure 28 The following procedure shows you how to change an existing directory number 1 Click Directory to select Change DN The Change DN dialog box is displayed Figure 28 Figure 28 Change DN display window Indicate the new DN dialing number for a direct
106. new time click Automatic Wake Up then click Release The Release indicator goes on You are free to process other calls Note If the requested wake up time is not acceptable to the system the display shows alternative wake up times in this order 5 minutes earlier than the requested time 5 minutes later than the requested time the first available 5 minute interval before the requested time Canceling a wake up call Use this procedure to cancel a wake up call that has already been entered into system memory 1 A hotel guest calls to request that a wake up call be cancelled Click Automatic Wake Up If the displayed number is not the number requiring cancellation of the wake up call dial the proper number The Automatic Wake Up indicator goes on 2 Click then click Automatic Wake Up again If the indicator flashes quickly no wake up call was found for the dialed number Click Automatic Wake Up again The Automatic Wake Up indicator goes off the wake up request is canceled 3 Click Release to end the procedure The Release indicator goes on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 110 of 160 Meridian 1 Attendant PC features Unanswered wake up calls If a guest does not respond to the first wake up call the system makes up to two more attempts at 5 minute intervals If the guest does not answer after the third call the system if set for this option notifies y
107. ng to make a call that is not allowed Interpositional Call This ICI key indicates an incoming call from another attendant at your location PO891256 Standard 2 00 February 1999 LDN List of terms Page 151 of 160 Listed Directory Number This is an ICI key that indicates a call to a number for your organization that is found in the public telephone directory X11 release 20 and later allows each authorized user up to six LDNs When the feature Network Attendant Services is enabled the LDNs are recognized across the network Listed Directory Number Loop Malicious Call Trace See LDN A line that comes into the console over which the attendant can assign an outgoing call or answer an incoming call A flexible feature key that enables you to identify an internal obscene or otherwise objectionable call This feature can also trace static on the line Message Cancellation Message Center Message Indication NAS A flexible feature key that enables you to turn off the message waiting signal at an extension after you have delivered the message for that extension This ICI key indicates that a caller wants to leave or retrieve a message This indicator appears only on Attendant PCs programmed to handle message center features A flexible feature key that enables you to turn on the message waiting signal at an extension for which a message has been taken Network Attendant Services This feature allows attendant c
108. nt PC Help Facility Page 143 of 160 Using the Find tab Find Use the Find tab to initiate a full text search for any Attendant PC keyword or phrase in the Help facility Figure 52 Find tab window fet lees ee GL HE mog HE Lanie iai Fra Type the keyword or phrase ee oo you want to find 7 Ve Pag mana ai app en mede he aie n Gad oa r uie ed fg Ee ET IN ad Na Lal Sa To return to the list of topics click Help Topics topic or click the Display button Using the Options menu Use the Options menu to access enhanced console Help functions The menu contains the following selections Annotate Allows you to add notes to a topic Anata Copy Allows you to copy all or some selected topic text Print Topic Allows you to print selected topic Keep Help on Top Allows the Help window on top or in a default position Font Allows you to specify small normal or large font Use System Colors Allows you to display the Help system using specified colors Meridian 1 Attendant PC Software User Guide Page 144 of 160 Using the Meridian 1 Attendant PC Help Facility Accessing Glossary features The Glossary window Figure 53 provides a reference for reading about console features Click on any Attendant PC entry of interest to display a popup description for that feature Figure 53 Glossary window About Meridian 1 Attendant PC software
109. nt PC features Each submenu that follows introduces you to one of the following four menus ma 10015 ees Console fe an la Tools Console Config Help Two line display There is a two line display just above the Position Busy and Attendant PC indicators The first line displays information about the source of a call The second line displays information about the extended call ir Source of call J Busy Position Busy Rls Ds CAS I Position Busy Release Destination Centralized Attendant Status Indicator button button Service button lamp Destination of call trunk or access codes Position Busy indicator Just above the keypad Is a Position Busy indicator Use this key to prevent calls from being routed to your console When you first launch the Attendant PC the Position Busy lamp is on When all Attendant PC workstations are in Position Busy the system is automatically put into Night mode In Night mode all incoming calls are routed to a destination other than the Attendant PC For example incoming calls can be routed to a recorded message Meridian 1 Attendant PC Software User Guide Page 4 of 160 Introducing the Meridian 1 Attendant PC Fixed keys The Attendant PC fixed keys are described below Cang bota Belcase Rls Dist c5 Loop keys DT tops AE OD tod JJ kr O top3 JJ kb O Lam 2 EE n G dot d Er D la p i Lamp Sourc
110. nt clicks SACP or Sig Src from the Feature List The ringback tone is heard 3 If the source DN answers the attendant clicks Release to extend the call between the destination to the source To release a blocked DN The attendant clicks either SACP or Sig Src from the Feature List to ring the DN The attendant clicks either the Release or Ris Src to release the source DN which then becomes idle To notify a blocked DN of an established call The attendant clicks SACP or Sig Src from the Feature List PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 105 of 160 Attendant Break in Busy indication and prevention If an attendant during a break in operation dials a busy extension the Attendant Console display provides one of the following customer defined indications three dashes appended to the end of a digit display if the busy station is involved in an external call or a mode digit appended to the end of a digit display The operator can click on the break in key either before or after dialing the destination DN Break In operates slightly differently in these two situations Attendant Monitor Monitoring a DN The Attendant Monitor feature provides modifications to the Busy Verify and Barge In features 1 Click on an idle loop key The loop indicator is lit 2 Click on Busy Verify in the Feature List The Busy Verify lamp is lit 3 Click on Busy Verify again to enable Attendant
111. ole is in Position Busy mode You will now receive calls Meridian 1 Attendant PC Software User Guide Page 122 of 160 Meridian 1 Attendant PC features Note In a single console set up clicking on Busy places the system in Night Service In a multiple console setup the system is placed in Night Service when all consoles are put into Position Busy Radio Paging Automatic pre selection 1 Lift handset Set receives dial tone 2 Enter the RPAC FFC for initiating RPA Set receives paging tone if FFC is valid CTVN treatment if FFC is invalid congestion tone as configured if no trunk is available in a single system 3 Enter the DN of the part to be paged Set receives ringback tone call progress tones or silence as configured if paging was successful no tone from the Meridian 1 if speech path is provided CTVN treatment if DN is invalid congestion tone if no paging trunk is available busy tone if absence signal is received Automatic post selection 1 Lift the handset Dial tone is heard 2 Enter the DN of the party to be paged Set receives ringback or busy tone if DN is valid It receives CTVN treatment if DN is invalid 3 Click on the RPAG key for RPA Set receives ringback tone call progress tones or silence as configured if paging was successful If the paging call recalls the attendant can extend the call again Set receives CTVN treatment if FFC or DN is invalid Se
112. ole screen ICI Keys editing ICls PO891256 Standard 2 00 February 1999 General Features Page 67 of 160 Meridian 1 Attendant PC call processing Answering a call Calls are queued in order of arrival All calls are presented to loop 0 if idle If a call on loop O has been placed on hold the next call in queue will be presented to loop 1 and so on A maximum of six calls may be processed or held on the console 1 You receive a call You hear a tone The Source indicator flashes 2 Click the appropriate loop indicator The tone stops and the Source indicator goes on steadily you are connected to the caller Note To give priority to a certain type of call answer by clicking the ICI key rather than an idle loop key You are connected to the call regardless of its place in the queue Meridian 1 Attendant PC Software User Guide Page 68 of 160 Meridian 1 Attendant PC call processing Extending a call to an idle extension After you have answered a call you can extend it to the extension the caller requests 1 Dial the requested extension 2 Toend your connection before the called party answers click the Release button immediately If the called party does not answer within a set time usually 30 seconds you are recalled 3 Otherwise wait for an answer and talk to the called party before releasing The Destination indicator goes on steadily upon answer 4 Click the Release button to connect the caller
113. onsole positions to be dispersed in multiple locations within the network Pressing the NAS key on your console makes you available for calls from all network locations Meridian 1 Attendant PC Software User Guide Page 152 of 160 List of terms Night Service Paging Position busy Recall Release Release destination Release Line Trunk The system goes into night service when all consoles are unattended Then all incoming calls are routed to a destination other than the consoles such as to a security representative or to a Night Service Extension where callers may hear a recorded message A programmable feature key that enables you to connect to your organization s paging equipment Press the key for the duration of your announcement When an attendant will be leaving the console he she presses this button As a result the system transfers all calls incoming to the departing attendant s console to other attendants This ICI key indicates the return to you of a call that you have put through to an extension that is busy or does not answer within a set time usually 30 seconds This ICI can also indicate a call from an extension user who has activated the Attendant Recall feature Mouse operated key on the right side of the Attendant PC software screen display Enables the attendant to release a connection from the console A Fixed Feature key on the console which allows the attendant to disconnect the called
114. oop and Source indicators go off upon release The Release indicator goes on Note To override DND for an extension within a group that has been placed in Do Not Disturb click on an idle loop key click on the appropriate dnd group key then dial the extension as usual Testing Do Not Disturb When the Do Not Disturb indicator goes on steadily Do Not Disturb is functioning properly Use this procedure to determine whether DND is working properly for an extension or group of extensions 1 Click on an idle loop key The loop indicator goes on 2 To test individual DND dial the extension previously placed in DND mode To test group DND dial one extension within a group previously placed in DND You hear a busy signal The Source indicator flashes The dnd ind indicator goes on 3 Click the Release button The loop Source and Do Not Disturb indicators go off The Release indicator goes on A dnd group indicator stays on steadily while the extensions within the group are in Do Not Disturb mode End to end signaling You can send Dual Tone Multiple Frequency DTMF signals from your console to access devices that require Touch tone signalling such as Meridian Mail 1 You have an active call on either the Source loop or Destination loop Click on EES The EES indicator fast flashes 2 Dial numbers on the dial pad The connected party receives DTMF signals Your line display may display each number you dial You may hear the
115. or aie Auto Dial Automatic Wake Up Barge In Break In Busy Verify Call Park Calling Party Number Charge Account Controlled Class of DID Route Control Service Display Calls Waiting Display Destination Display Source Do Not Disturb Group Individual Malicious Call Trace Message Cancellation Message Indication Meter Paging Routing Control Speed Call Controller System Speed Call Controller Stored Number Redial Adding a flexible feature 1 Make alist of up to twenty features you would like on your Attendant PC Console Note Every preferred feature must be programmed in advance on your Meridian 1 for use from your PC workstation display After you have defined 2 Select Features to access the Features script page The Features your feature key and page is shown in Figure 34 click OK your new 3 A page is displayed with blank areas for entering the feature feature is displayed in description key label and type Virtual or Flexible Feature the features list Key Meridian 17 Meridian 1 Attendant PC Software User Guide Page 48 of 160 Working with the Config menu Figure 34 Features display window Pests h cee Ta e mie LEI nt c i P i Bele Paman gt Pars me Pma entire peered EE a ra a Bedard eee ah Peed AP B inr ke Med Pasa is 61 Click Edit to modify a flexible
116. or seconds Connect Ts to Audio out Fress a flexible feature key Flex Select Dial a number Dynamic Dial a number Static Cancel df Dial a number Static Press Release Disconnect Audio in from Res Eer Dial Number Disconnect Audio in from Tx Disconnect A from Audio out Gela Disconnect T from Audio out Pause for seconds Fress a flexible feature key Help Fress an IC key Press Release Press the Active Innn PU Fb Highlight the appropriate processing steps in the Available Processing Steps list box and click Add The steps appear in the Selected list box Use the Remove button and the Arrow buttons to edit the Selected list box P0891256 Standard 2 00 February 1999 Working with the Tools menu Page 15 of 160 7 Define each step in the Selected list box that requires a flexible key an ICI key or a number to be dialed To assign flexible keys for the steps click Flex Select For each step entitled Press a flexible feature key select the appropriate flexible key from the Key list box When all flexible keys have been assigned for the required steps click OK ou have selected one or more flexible feature keys to be pressed for this virtual feature Selecta Fress a flexible feature key step in the Steps listthen select the feature key to be pressed for that step from the Keys list Cancel Steps Keys nels select an idle loop End to End Signalling EES Dial a number Static Pause fore seconds
117. ou of an unanswered wake up call 1 A guest has not responded to three wake up calls You hear a continuous buzz The Automatic Wake Up indicator flashes quickly The extension number of the room that has failed to respond is displayed 2 Tocancel the notification click Automatic Wake Up The buzz stops The Automatic Wake Up indicator goes off 3 Click Release The Release indicator goes on you are free to process other calls Note When you are notified of an unanswered wake up call you may call the room again Making a VIP wake up call At the requested time you will provide a personal wake up call to a guest with VIP status 1 A VIP wake up call comes in to your console You hear a buzz and the Automatic Wake Up indicator fast flashes The Display shows VIP 2 Click an idle loop key then click Automatic Wake Up You hear ringing as the VIP s room DN is dialled automatically The Source indicator goes on and Automatic Wake Up goes off 3 If the guest does not answer or the DN is busy click Release The system will retry the VIP wake up call in five minutes 4 Ifthe guest answers the VIP wake up call you deliver a personal wake up message to the guest You may release the call when you have finished the personal wake up message PO891256 Standard 2 00 February 1999 Barge in Busy verify Meridian 1 Attendant PC features Page 111 of 160 Note After a maximum of three attempts if the guest still does not
118. owly and the Break In indicator goes off Click Break In to break in If the DN is disabled or unassigned you hear a fast busy signal overflow tone and the loop key and Break In indicators go off If the DN is busy you hear a busy signal and the loop indicator flashes Click Break In to break in If the DN is busy the Break In and loop indicators are Steadily lit You hear the intrusion tone P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 93 of 160 4 You are in a three way connection with the parties in the established call You can speak to the person on the extension 5 Click the Release button to end your connection in the Beicase call The Release indicator goes on you are free to process other calls Sending a warning tone to an extension in line lockout When a handset is left off a telephone for an extended period of time the telephone goes into a state called line lockout 1 Click an idle loop key The loop indicator goes on Feature List Click Break In from the Feature List The Break In indicator from the Feature List goes on 3 Dial the extension you wish to check A fast busy signal overflow tone is heard at the console Lj EF oa ee is re r be Fis Meridian 1 Attendant PC Software User Guide Page 94 of 160 Meridian 1 Attendant PC call processing To break in to the extension click Break In from the Fe
119. r Paging Position Busy Note As part of enhanced Night Service you can display and change the Night Service option number The Night Service option number tells you which night number to which incoming calls will be directed 1 To display the current Night Service option number click on an idle loop key then the Busy key You hear dial tone The loop indicator goes on 2 Tochange the current Night Service option number dial a one digit option number 0 9 The dial tone stops The old and new Night Service option numbers separated by a hyphen are displayed The dial tone stops The old and new Night Service option numbers separated by a hyphen are displayed 3 Click the Release button The loop indicator goes off You can page someone over your organization s paging equipment through your console if the two are connected 1 Click on an idle loop key The loop indicator goes on 2 Click on the Page key and hold it down while you make your announcement 3 Click the Release button to end the procedure The loop indicator goes off The Release indicator goes on indicating that you are now free to take other calls Position Busy allows you to make your console appear busy thus preventing incoming calls from reaching you 1 To activate Position Busy click the Busy button when your console is idle all loop indicators off You will receive no further calls 2 Tocancel Position Busy click the Busy button when your cons
120. r stored by the Speed Call Controller As an alternative you can enter the Speed Call SPRE code and then enter the code assigned to the desired number Meridian 1 Attendant PC Software User Guide Page 154 of 160 List of terms Speed Call codes SPRE codes Stored number redial Supervisory mode A feature available on a programmable feature key that uses a code to dial a programmed number automatically The Speed Call Controller assigns codes to the list of telephone numbers for dialing by the Speed Call feature key Special PREfix code one to four digits long that is assigned by your system administrator You use the code to operate a feature for which your console has no dedicated programmed feature key Pressing the correct flexible feature key allows a number to be stored after it has been dialed either before or during the connection for later automatic dialing Selecting the Make Set Busy key when your set is idle enables you to monitor other attendants call an attendant transfer a call to another attendant and receive a call from another attendant System Speed Call Controller Through dialing Tie trunk A flexible feature key that can overcome restrictions on individual telephones via programming so that the users can call out to s specific set of numbers such as for emergencies ambulance fire department 911 or to a company out of area branch office etc Extension or tie line users may request acces
121. ry default displays General and Address tab displays Figure 13 Figure 14 Directory console display Figure 15 Main Properties page Figure 16 Figure 17 Directory display window Figure 18 Figure 19 Columns display window Figure 20 User Data display window Figure 21 Info display window Figure 22 Access display window Figure 23 Status display window Figure 24 Export display window Figure 25 Export Job display window Figure 26 Import display window Figure 27 Import Job display window Figure 28 Change DN display window PO891256 Standard 2 00 February 1999 20 21 28 28 29 30 31 32 33 34 35 36 36 37 37 38 List of figures Page xiii of xiv Figure 29 Search Directory display aaa 38 Figure 30 General tab display a 43 Figure 31 Hotkeys tab display 0 aaa 44 Figure 32 Consoles display windows 0 45 Figure 33 Attendants display window a 46 Figure 34 Features display WINdOW 2 0 cee eee ees 48 Figure 35 Flex Keys display window 0 0 0 cee eee ees 54 Figure 36 ICIS display WINDOW ee EE ots KAN ER Mads eae Khe ae 55 Figure 37 ICI specification window 0 ce ee 56 Figure 38 ICI Keys display window 0 00 cee eee 57 Figure 39 TGBs display window a 58 Figure 40 TGB specification
122. s Page 113 of 160 Note 1 Charge account numbers may consist of up to 23 digits The system ignores extra digits Note 2 You can also enter Charge Account numbers before extending incoming calls to extensions Note 3 During a Conference call you can e assign portions of the call to different accounts by entering charge numbers as you add trunks to the conference e assign the entire call to a single charge account number DID Route Conversion Direct inward dialing permits incoming calls from outside lines that would normally be directed to the console to be routed to a preselected destination Incoming DID digit conversion translates the digits that are actually dialed into digits that correspond to internal extensions You can direct calls coming in on DID trunks to a set of extensions that are programmed as night destinations or you can direct them to normal extensions 1 Click on an idle loop key The loop indicator goes on 2 Click on DID Route Conv The DID Route Conv indicator goes on 3 Click on to see the status of all DID routes The DID Route Conv indicator goes on steadily to show that all routes are in day mode The DID Route Conv indicator flashes to show that some or all routes are in night mode 4 Dial the route access code to see the status of a specific DID route The DID Route Conv indicator goes on steadily to show that the route is in day mode The DID Route Conv indicator flashes to show that the route
123. s on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 82 of 160 Meridian 1 Attendant PC call processing Trunk to trunk call A user while outside the system may call to request access to an outgoing trunk 1 You answer an incoming trunk call and the caller requests Le lu LE access to an outgoing trunk Dial the trunk access code ma ae PEF then dial the requested number The Excl Src indicator mal All heer goes on during dialing You hear dial tone aiter dialing the trunk access code and ringing after the number The Destination indicator goes on steadily P When the called party answers you may talk privately The Destination indicator remains on The Excl Src indicator remains on 3 Click the Release button to connect the calling and called parties The Release indicator goes on you are free to process calls on other loop keys see Note Belcase Note If neither of the trunks involved in the call has answer supervision the call is automatically held on the loop key When both parties hang up the Source and Destination indicators remain on Click the loop key and then Ris Src from the Feature List and Rls Dst and Release again P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 83 of 160 Through dialing Extension or tie line users may request access to numbers or trunks which they are restricted from accessing themselves Once you
124. s returned to you after a set time l You receive a timed recall from an unanswered parked call Click the Loop key beside the flashing Source and slowly flashing Destination indicators The tone stops and the Loop and Source indicators go on steadily you are connected to the caller The recall ICI and call park indicators are on If the caller wishes to remain parked click the Release button The call is parked on the original call park number The Release indicator goes on you are free to process other calls If the caller wishes to end the call click RIs Dst then the Release button The call is unparked The Source indicator goes off and the Release indicator goes on you are free to process other calls Meridian 1 Attendant PC Software User Guide Page 76 of 160 Meridian 1 Attendant PC call processing Recall from an extension using LINK or ATT RECALL An extension user while talking to someone on the phone may recall you by clicking ATT RECALL or by clicking LINK once and dialing your number depending on the type of extension The recall ICI goes on 1 You receive a recall Click the Loop key beside the quickly flashing Destination indicator The tone stops and the Loop and Destination indicators go on steadily you the party originating the call and the original caller are connected The recall ICI and Source indicators go on me P Click the RIs Dst button if the recaller has not already Fils Dist rele
125. s to a number which requires use of a trunk which they are not allowed to access Access the trunk for the user Then the user can then dial out except onto fully restricted trunks A dedicated circuit linking two PBX s PO891256 Standard 2 00 February 1999 Trunk group List of terms Page 155 of 160 A set of telephone lines of a particular type such as WATS Tie public or Foreign exchange Trunk group busy TGB keys Trunk to trunk call Your console may have up to ten trunk groups but only if ICl2 is provisioned on the Meridian 1 Press a Trunk Group Busy key to deny users access to that trunk group Configure TGB keys from the TGB page from the Console Config choice on the Config menu A user while outside the system may call to request access to an outgoing trunk You dial the trunk access code than the requested number Press RLS to connect the calling and called parties Unanswered wake up calls If a hotel motel guest does not respond to the first wake up call the system makes up to two more attempts at 5 minute intervals If the guest does not answer after the third call the system if set for this option notifies you of an unanswered wake up call Unrestricted or Semi restricted VIP wake up Virtual feature Refers to a call from an unrestricted or semi restricted extension An unrestricted extension user can place and receive all types of calls A semi restricted extension user can place calls to ot
126. screen to set volume and pitch levels P0891256 Standard 2 00 February 1999 Working with the Config menu The Call Waiting tab The Call Waiting tab allows you to notify the system whether you T want a Call Waiting tone via a checkbox see Figure 43 In Call wating ie a addition a mouse operated slide is provided so you can determine the volume of the Call Waiting tone Figure 43 Call Waiting display window Herdian 1 Attendant PC Interface KI Alerter Call Waiting Handset Relay Diagnostics Indicate a f in the box for enabling of alert tones EE a Adjust volume and pitch with slide settings using the mouse These settings control the tone that is played for waiting calls for Call Waiting a os ja sms n ml n om less ha aam a el BW N a Bebot Non lebi coed n Be n n NN n as EE Ha aa si ai N Paid Ee om vam bi ee Wa NA ko Pa a ii E Hal O Na Pam ee ee AG AA E ane cd aa kl GE NG El Ha Pan lii bE To return to the list of topics click Help Topics Meridian 1 Attendant PC Software User Guide Page 61 of 160 Click Help on how to configure alert tones provided by the interface unit Page 62 of 160 Working with the Config menu The Handset tab You have a choice of connecting any of three receiving units to the Attendant PC Handset Headset 1 one earpiece Headset 2 two earpieces Click the name of the device you intend on using on the Handset page show
127. ssing tasks and points you to the exciting new features that come with the Attendant PC software You can access the console functions by using the mouse to activate Loop keys Incoming Call Indicator ICI keys Trunk Group Busy TGB keys Fixed keys Release Hold Answer RIs Dst CAS Flexible feature keys Virtual feature keys Hotkeys Meridian 1 Attendant PC Software User Guide Page 2 of 160 Introducing the Meridian 1 Attendant PC Starting the Attendant PC When your Attendant PC software is installed and a shortcut is created on your workstation desktop simply double click the icon HAO Shortcut to console exe to launch Attendant PC Figure 1 TEA displays the Attendant PC main screen console exe Figure 1 Meridian 1 Attendant PC console display di oe epee A Main lobby Attendant Ad IO E4 NGRTEL MERIDIAN Program Menus Mini keypad Directory Two line display N Busy Position Busy Position Busy Button and Lamp i A lec S Loop 5 Loop 5 lt gt l il lood It ka Jet MO o lod Ja 4 NG Loop 3 Loop 3 te gt ape Tau juma Dil Loop cl b gt oj Loop 1 sept ES K3 at Loop 0 opo Dialpad Numbers sop Keys j Fixed keys P0891256 Standard 2 00 February 1999 Introducing the Meridian 1 Attendant PC Page 3 of 160 Menus The Attendant PC menus located in the upper left corner provide access to many Attenda
128. t PC is clicked The trunk disconnects Any party at the customer location performs some form of call modification or activates hold Any party at the customer location disconnects Any trunk involved in the monitored call disconnects Calling an Auto Dial number After you have stored a number against an Auto Dial key you can dial it by clicking on Auto Dial 1 Click on an idle loop key The loop indicator goes on 2 Click on the required Auto Dial key The Source indicator lights the system automatically dials the stored extension Note If you wish to display the extension stored for automatic dialing click on Auto Dial then click on Disp Src Note You can store a number of up to 24 digits against an Auto Dial key If you need to dial more than 24 digits you can dial them after clicking on Auto Dial Meridian 1 Attendant PC Software User Guide Page 108 of 160 Meridian 1 Attendant PC features Storing an Auto Dial number With Auto Dial you can store a number including access codes if necessary against an Auto Dial key You can also change a number already stored against an Auto Dial key using this procedure 1 When all loop indicators are off click on Auto Dial The Auto Dial indicator flashes 2 Click on Disp Src The display shows the number already stored for automatic dialing if there is one 3 Dial the number to be stored for automatic dialing Click on after every trunk access code to ensure a pause
129. t corner of the console display Drag and drop highlighted text into the Directory icon near the top of the console display For more information on call processing and feature activation refer to Meridian 1 Attendant PC call processing on page 67 Using the Attendant PC online help Help Menu napana kag EET Kala lagna baa li a Ta M Come The onscreen Help provides information on using Attendant PC features configuring the PC console and reference sections which contains additional information such as a Glossary and Troubleshooting Figure 2 Attendant PC Help Topics Help Topics Nortel Meridian 1 PC Console Coens Index Fra Click a book and then cick Open Or click another tab such as Index 4 About Nortel Mendian 1 Attendant PL G Features G Using the PL console screen G Configuring the PC console screen G Reference P0891256 Standard 2 00 February 1999 Introducing the Meridian 1 Attendant PC Page 7 of 160 This user guide includes many references to Help Many sections in the manual contain a table like the one shown below that lists Help keywords for you to search on in the Help index This way we can provide the details when you need them and where you need them while you are administering to the typical operation of the Attendant PC To learn about Search the Help Index for adding a new operator new operator adjusting the sound volume volume For more inform
130. t receives congestion tone if no paging trunks are available Set receives busy tone if absence signal is received PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC features Page 123 of 160 Manual post selection 1 Lift the handset Dial tone is heard 2 Enter the DN of the party to be paged Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid 3 Click on the RPAG key for RPA Set receives ringback tone call progress tones or silence as configured if paging was successful CTVN treatment if FFC or DN is invalid congestion tone if no paging trunks are available Manual pre selection 1 Lift the handset Dial tone is heard 2 Enter the RPAC FFC for initiating RPA Set receives paging tone if FFC is valid DINN treatment if FFC is invalid congestion tone as configured if no paging trunk is available 3 Enter the DN of party you wish to reach Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid 4 Enter mode digit 5 Enter information to be sent 6 Enter for end of information Set receives ringback tone call progress tones or silence as configured if paging was successful Set receives busy tone if absence signal is received Semi Automatic Camp On When an attendant extends a call to a desired party who is busy the attendant can activate Semi automatic Camp On as follows 1
131. t the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training amp Documentation P O Box 833858 m s H300 Richardson Texas 75083 3858 USA Meridian 1 Attendant PC Software User Guide Fax to Documentation User Comments Survey Nortel Product Training and Documentation 1 972 684 8699 Document name Document NTP or PO number if available Please circle the most appropriate number on the scale for each question 1 Overall are you satisfied with this document Yes T 6 5 4 3 2 1 No 2 Is it easy to find information in this document Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 o 4 3 2 1 No Comments Optional Your name Fax Company PO891256 Standard 2 00 February 1999 Page v of xiv Contents Introducing the Meridian 1 Attendant PO sesse EE Re wae eee ER ER About ihieAiendant PC ss ks ka Mid hoa be alak Se N Bees Starting the Attendant PC SESSE SEE ESE es ee PVG NS done RENE DS IE EE ED a ates DE areas a Two
132. tee Jel b gt Laip Source Destination ICI Lists Use the ICls tab in the Console Configuration menu to assign a specific ICI for display in the ICI list ICIs tab The ICI List contains the ICI Incoming Call Indicator keys The ICI keys will help you to e identify the type of incoming calls queued e prioritize call answering e verify how many calls are in queue e determine how long calls have been waiting To answer a call associated with an ICI key click on the flashing ICI lamp in the ICI List You can answer call using the loop keys or you can give preference to a certain type of call using the ICI keys For example to answer a WATS call before you answer the other calls click the WATS ICI key All other ICI indicators go off and the WATS call is established Besides telling you the nature of a call the ICI indicator also gives you an idea of the number of calls of that type that are queued and how long the calls have been queued steady on One call has been queued for less than 20 seconds flashing Two or more calls are queued or one call has been queued for more than 20 seconds ICls are programmed by the system administrator then assigned to a key in the console The software displays this list when you select the ICI List from the Console Configuration menu Note You can also drag ICI keys from the ICI List and drop them into your personal Toolbox P0891256 Standard 2
133. tion number The old Night Service number X is shifted and the new Option number Y is displayed X and Y are separated by a hyphen e g Y X 2 Click the Release button The Position Busy indicator goes out The new Night Service option is stored The display is cleared Meridian 1 Attendant PC Software User Guide Page 118 of 160 Meridian 1 Attendant PC features Turning Enhanced Night Service on and off Enhanced Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended Your console may be equipped with either regular Night Service or enhanced Night Service but not both If necessary ask your System Administrator which version of Night Service is on your console 1 To activate enhanced Night Service for a single console click on the Busy button Unplug the handset or headset The current Night Service option number is displayed 2 Tocancel enhanced Night Service for a single console plug in the handset or headset 3 To activate enhanced Night Service for multiple consoles click on the Busy button at each console Unplug all headsets and handsets The current Night Service option number is displayed 4 To cancel enhanced Night Service for multiple consoles plug at least one handset or headset When all consoles but one are in Position Busy mode and the attendant at the only active console clicks on the Busy key the system
134. tor goes on you can now take other calls If the caller wishes to be camped onto the busy extension click the Release button If recall occurs either extend the call again this paragraph or end it step 3 The Release indicator goes on you can now take other calls Note If you dial the requested number at the remote location and hear only a busy signal with no beep then a call is already camped onto that extension If the caller wishes to wait put the call on hold Otherwise release the call PO891256 Standard 2 00 February 1999 Meridian 1 Attendant PC network features Page 135 of 160 Extending a call to an idle remote extension After answering a call to a remote console you can extend it to the desired extension at the remote location 1 You receive a call intended for a remote console Click on the loop key beside the flashing ICI key to answer the call The appropriate ICI indicator is on 2 Dial the requested extension You hear ringing at the remote location 3 If you wish to release before the called party answers click the Release button The Release indicator goes on you can now take other calls To ensure that the called party is present wait for an answer before releasing When call is answered ringing stops you can talk to the called party 4 Once you have ensured that the called party is present click the Release button to end your connection in the call The caller and called party are connected
135. tor goes on steadily Dial the number of the next conference party The Excl Src indicator goes on the first party is automatically placed on hold while you dial The Destination indicator flashes slowly When the second party answers the Destination indicator goes on steadily Click Conf Repeat steps 2 and 3 to add more parties to the conference The Excl Src and Destination indicators go off you and the first two conference parties are connected Feature List P0891256 Standard 2 00 February 1999 Meridian 1 Attendant PC call processing Page 85 of 160 4 If you want to hold the conference at your console click a the Release button The loop indicator flashes slowly The Source indicator remains on The Release indicator goes on you are free to process other calls If you want to release the conference from your console click Rls Src then the Release button The loop indicators and Source indicators go off The Release indicator goes on you are free to process other calls Feature List Note To reenter a conference that is being held at your console click the loop key beside the flashing loop indicator To end the conference call click the loop key beside the flashing loop indicator then RLS src then the Release button The console should be in normal mode when setting up a conference Meridian 1 Attendant PC Software User Guide Page 86 of 160 BB Meridian 1 Attendant PC call processing Calling
136. ttendant PC Software User Guide Page 130 of 160 Meridian 1 Attendant PC network features Note 1 Calls from remote locations travel over release line trunks RLTs Call source information consists of an RLT access code and member number Note 2 You can also receive direct calls from extension users and attendants at the remote location Handle the same as for indirect calls outlined above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal Extending a call to an idle extension After answering a call to a remote console you can extend it to the desired extension at the remote location 1 The caller requests an extension at the remote location Click on the key that forwards calls from other sites to the main location You hear dial tone from the remote location the caller hears nothing The remote ICI loop and Source indicators are on 2 3 Dial the requested extension You hear ringing at the remote location If you wish to release before the called party answers click the Release button You are recalled if the called party does not answer within a set time after you release from the call The Release indicator goes on you can now take other calls 4 If you wish to ensure that the called party is present wait for an answer before releasing When answered ringing stops you can talk to the called party Once you have ensured that the calle
137. urpose relay enabling General Purpose Relay Te Cee wa Laos Lii gt p General Purpose Relay Tin pmm mi pp em a a EER paaa 8 EER a HEHE ONE eee Nag Fo Pe TT AE OE LTT TEE AE OT Click Help for information on setting the General Purpose relay and to view the current state of the Night Service and Emergency relays Cancel Apply Meridian 1 Attendant PC Software User Guide Page 64 of 160 Working with the Config menu The Diagnostics tab The Diagnostics tab allows you or the system administrator to n perform the following actions see Figure 46 Self Test button to initiate a diagnostic self test on the Meridian 1 Attendant PC interface unit Reset button to reset the Meridian 1 Attendant PC interface unit to its default status Note Performing a Reset could result in loss of current information Send LoopBack button to check communications between the Meridian 1 Attendant PC and the Meridian 1 Figure 46 Diagnostics display window Self Test Press the Self Test button to run a diagnostic test on the Interface unit Self Test Lala ka ad Ka Pas a b Aa Ba M n Has He al es cee Ga amp Press the Reset button to force the interface unitb a reset i har ETE ER en ed WAN SLE CAUTION Curent information men be los E s s es ES ES Pe a ee re Reset DES Click Help for information on running Cancel a diagnostic test on the interface unit
138. w pi GG EE id E Carma Ors a a ra Select a number choice to ITT TI dd n ra associate an TGB key Err Jo at assignment EET TE E E FF BS hd he EN These TEE HEJETT GP c tle rd ber arr pe Tak 5 Click OK to save the TGB key 6 Select the TGBI List from the Tools Menu to see the new 2 shaped button associated with the TGB key assignment you just made Meridian 1 Attendant PC Software User Guide Page 60 of 160 Working with the Config menu Interface Properties The Interface Properties screen displays five tabs each of which allows you or your system administrator to perform a different setup task The Alerter tab The Alerter page shown in Figure 42 allows you to control alert tone characteristics The system plays the alert tone for operator alert conditions including incoming calls Figure 42 Alerter Alerter display window Alerter Call waiting Handset Relay Diagnostics These settings control the tone that is played for incoming calls and other attendant alert conditions Indicate a f inthe g Interface provides alert tones ER box for enabling ofalert bo sm Adjust volume and pitch with slide settings using the mouse Click Help on how to configure alert tones for incoming calls Note that the above screen provides a check box to indicate that you want alert tones provided mouse operated slides on the
139. window ESE SS ESE eee 59 Figure 41 TGB Keys display window aa 59 Figure 42 Alerter display window 2 000 cee eee 60 Figure 43 Call Waiting display window 0 000 SEE SS Ee ee 61 Figure 44 Handset display window 00 00 cee eee eee 62 Meridian 1 Attendant PC Software User Guide Page xiv of xiv List of figures Figure 45 Relay display window 0 0 cece eee eee 63 Figure 46 Diagnostics display WINdOW 0 0 0 cee ee ees 64 Figure 47 COM Port display window 0 0000 eee eee eee 65 Figure 48 Change Password display window 65 Figure 49 Console Help window a 141 Figure 50 Contents tab window 0 cee 142 Figure 51 Index tab window 6 ee eee 142 Figure 52 Find tab WINdOW man eke See eee eee ees ee 143 Figure 53 Glossary WINDOW 2 aids OER DE ue BANAAG ASG 144 PO891256 Standard 2 00 February 1999 Page 1 of 160 Introducing the Meridian 1 Attendant PC Welcome to the Meridian 1 Attendant PC software application The Attendant PC software allows you to perform attendant console and call processing functions on a computer workstation using a mouse pointing device or keyboard within a Windows 95 or Windows NT operating system environment About the Attendant PC This user guide describes how to set up the Tools menu configure features use the Attendant PC Help facility do common call proce
140. with the Tools menu Virtual features Virtual feature keys allow you to consolidate multiple key strokes into one keystroke Virtual features Figure 6 are created using the Features tab in the Console Configuration menu For example today using the M2250 Attendant Console if you want to place a call to a pager several key presses are required select a loop key dial the pager number pause 2 seconds press End to End Signalling key input your return number end with a key press Release Creating a Virtual Feature for the above functions allows you to execute the functions with a single keystroke To create a Virtual Feature key 1 Choose Console Configuration from the Configuration menu 2 Select the Features tab 3 Click New PO891256 Standard 2 00 February 1999 Working with the Tools menu Page 13 of 160 4 Complete the following information e Type adescription of the feature in the Feature Description text box e Type the label that is to appear on the console in the Key Label text box e Select Virtual in the Type group box 5 Click Processing Meridian 1 Attendant PC Software User Guide Page 14 of 160 Working with the Tools menu 6 Select the steps that make up the virtual feature Jan Dee s Pager Processing Procedure Available processing steps selected Steps Ok Connect Audio in to Fr Select an idle loop Connect Audio in to TA Dial a number Static Connect Rox to Audio out Pause f
141. y Verify Charge Account DID Route Conversion Do Not Disturb End to end signaling Enhanced Night Service Enhanced Secrecy Malicious Call Trace Night Service Paging Position Busy Radio Paging Semi Automatic Camp Series Call On Speed Call Speaking privately Splitting Stored Number Redial System Speed Call Meridian 1 Attendant PC Software User Guide Page 104 of 160 Meridian 1 Attendant PC features Attendant Blocking of Directory Number To block a DN 1 The attendant clicks an idle loop key 2 The attendant clicks Semi automatic Camp on SACP from the Feature List 3 The SACP indicator goes on 4 The attendant dials the source DN that is to be blocked If the dialed DN is idle the DN lamp will have the same state as a call put on hold but the DN will not ring If the DN is busy the attendant hears busy tone and the SACP indicator darkens If the dialed DN is idle it is blocked The DN lamp indicates a call on hold state although the DN will not ring for analog 500 2500 type telephones there is no indication that the DN is blocked On the Attendant Console the SACP indicator remains lit and the Source indicator begins blinking If the dialed DN is busy the attendant clicks Release or Rls Src to release the call To place an outgoing call for the blocked DN 1 The attendant establishes a call to the desired destination in the normal way 2 The attenda
142. you are automatically recalled by the caller 1 You receive a recall from a remote location Click on the loop key beside the flashing Source indicator or remote to answer the call The tone stops and the loop and Source indicators go on steadily you hear a beep before being connected to the caller The remote ICI indicator is on 2 Click the RIs Dst button Ringing at the called extension stops 3 If the caller wishes to end the call click the Release button The Release indicator goes on you can now take other calls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Note Recalls from remote locations travel over release link trunks RLTs Call source information consists of an RLT access code and member number Transferring a recall to another remote extension A called party at a remote location can transfer a call back to you which you can then extend to another extension 1 You receive a recall from a remote location Click on the loop key beside the flashing Source indicator or remote to answer the call The tone stops and the loop and Source indicators go on steadily you hear two beeps before you are connected to the called party The remote ICI indicator is on 2 The called party asks to have the caller transferred back to you Click the Ris Dst button to release the called party from the call You are conn
143. ystem Speed Call EES ESE SS eee 128 Meridian 1 Attendant PC network features 129 Centralized Attendant Service 0 00 c ee eee eee 129 Answering a call to a remote console 129 Extending a call to an idle extension 130 Extending a call to a busy remote extension 131 Putting acallonsilenthold 00000 131 Remote recall amp EE hd bee haan dk SR ED db wl de hee 132 Transferring a recall to another remote extension 132 Network Attendant Service 2 a 133 Answering a call from a remote console 133 Extending a call to a busy remote extension 134 Extending a call to an idle remote extension 135 Meridian 1 Attendant PC Software User Guide Page x of xiv Contents Remote recall aa 135 Transferring a call to another remote extension 136 Networking ESN ISDN features 136 Authorization Code EES ES eee 136 GRAJE ACCOUNT EE EE DE eaten idee Shard a 137 Expensive Route Warning Tone 137 Extending a call Off Hook Queueing 137 Network Speed Call 0 0 0 0 cee eee 138 ROUINO CONMOl sed Bese bane Gola NAGA Bie Rae 138 Using the Meridian 1 Attendant PC Help FaCuny paaa EERS SEE Re ES RE si bate 139 About the Help facility 0 0 cc Es SS se eee 139 The Help MENU es ae PAL DA

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