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Equinox / Hypercom t4220 User Manual

1. 1 19 Performing an Authorize Auth Only Transaction cece ttt 1 21 Offline or Forced Transaction mere me hen 1 22 Mail or Phone Order n rte Dadi hoa a Lane ne ane eee d 1 23 EBT Transactions ari REGIONE DIA E GE Meee eani nuce pean aug CR TERR UR RR 1 25 EBT Purchase Food Stamps soos e s y Rv va S Pe EE 1 25 EBT P rchase Cash Benefit Rene Veri eee cepe pei pem 1 27 Balance Inquiry on Debit EBT tenes 1 28 Additional Transaction Support 2 0 0 hmm rmn 1 29 Descriptor Code 5 eet nn 1 29 Invoice Number Processing a ii xe ms eere ic uod DE vac 8 pee pag 1 30 Lodging Processing ux ces weed kaa Goa nds bed ewe pee oka ee add wae A ee wea EIE 1 31 Restaurant Processing d vu ses ode aiene si E we een whe ee hy QE Ed uS 1 33 Settlement c 1 35 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation vii Chapter 2 Batch Functions Transactions
2. NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercorn Corporation 1 17 Chapter 1 Card Verification Before processing a financial transaction you can use Card Verification to verify that the host accepts the card It is not a stored transaction and the terminal does not print a receipt a Step by Step 3 To perform Card Verification before performing a transaction Step Terminal response Action 1 Press the Verify key SWIPE CUSTOMER CARD DATE TIME 2 CARD VER Swipe the card through the card reader SWIPE CUSTOMER CARD 3 CARD CARD VER Enter the desired amount you want to verify and AMOUNT press ENTER XX XX DATE TIME CARD CARD VER The following four prompts are typical The merchant receipt starts printing if Preprint is enabled in Term Master AMOUNT XX XX CARD CARD VER The terminal dials the host DIALING NOW CARD CARD VER The terminal connects to the host PROCESSING NOW CARD CARD VER This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The merchant receipt completes printing NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 18 T7Plus HyperWare Retail and
3. Step Terminal response Action 1 Press the key sequence Function 3 9 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACCUMALATION Press 1 then press ENTER 2 ISSUE 3 REDEEM 4 REFUND 3 LC ACCUM Swipe the loyalty card through the card reader or type the SWIPE LOYALTY CARD card number then press ENTER DATE TIME 4 LOYALTY LC ACCUM Type the amount then press ENTER AMOUNT XX XX DATE TIME 5 LOYALTY LC ACCUM The terminal dials the host DIALING NOW LOYALTY LC ACCUM The terminal connects to the host PROCESSING NOW LOYALTY LC ACCUM The transaction is approved The receipt finishes printing APPROVAL XXXXXX 6 6 NOTICE This terminal is end of life Your old machine may qualify for ELSE trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaurant So m ware Manual SPOS 07A 940365 005 rev C Transferring a Loyalty Card Balance Use this procedure to transfer any positive point balance from an old or damaged loyalty card to a new loyalty card s Step by Step d To transfer points to new loyalty SWIPE LOYALTY CARD Step Terminal response Action 1 Press the key sequence Function 3 9 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACCUMALATION Press backspace to view more options 2 ISSUE 3 REDEEM 4 REFUND 3 5 BAL INQUIRY Press 6 then press ENTER 6 TRNSFR BALANCE 4 LC TRNSFR Type the
4. END OF BATCH XXXXXX Press the Cancel key to return to the Idle prompt 2 16 NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So ware Manual SPOS 07A m 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Use this function to display the number of transactions and the total amount within the batch Step by Step To display transaction totals Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the Totals key The terminal scans the batch DATE TIME 2 TOTALS The terminal displays the total for all of the sales 09 SALES xx xx inthe current batch 01 REFUND XX XX Press the backspace lt to toggle between displays of net refund totals and net sales totals Press ENTER to review the net sales for the first card issuer 3 CARD TOTALS The terminal displays totals only for the card 09 SALES 159 05 issuers used CARD mpOTALs Press the backspace lt key to toggle between displays of net refund totals and net sales totals for each card issuer 02 REFUND 32 00 d Press ENTER to review the net sales for the next card or press CLEAR to review previous card totals When the terminal displays the
5. Report and Receipt Samples Training Receipt eae TRAINING MODE 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 58961131 MERCHANT 58961131 VISA 4446661234567892 SALE EXP 12 03 BATCH 000002 INVOICE 994728 DATE OCT 25 03 TIME 09 16 AUTH NO 501606 TOTAL 150 00 TEST CARD TRAINING MODE ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY 365 805 end of Your old machine ose malit amp a generous trade in value Visit www HypercomT7Plus com 8 9 Chapter 8 Summary HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 58961313 TRANSACTION TOTALS BY ISSUER OCT 25 03 VISA SALES 5 REFUNDS 0 0 00 TOTAL 5 30 54 DEBIT SALES 2 BASE 13 69 SURC 0 50 TIP 0 55 390 CASH 2 00 REFUNDS 0 0 00 TOTAL 2 16 74 GRAND TOTALS SALES 10 104 80 BASE 101 11 SURC 0 50 51 19 190 CASH 2 00 REFUNDS 0 0 00 TOTAL 10 104 80 8 10 NOTICE This terming j gg hY perware and Software Manual SPOS Report and Receipt Samples HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL LD 58961313 AUDIT REPORT OCT 25 03 0002 58961313 HYPERCOM INV TRANS CASHR AUTH CARD NUMBER CARD TYPE CASHBK
6. 0 00 81 50 8 1 2 NOTICE This terminal retail ard Restaurari Sofa RENRUSI SPOS 09 Visi weg SUI fev C Report and Receipt Samples Cashier Summary HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 58961313 TRANSACTION TOTALS BY ISSUER OCT 25 03 CASHIER 1 VISA SALES 2 10 00 REFUNDS 0 0 00 TOTAL 2 10 00 DEBIT SALES 1 12 50 BASE 10 00 SURC 0 50 CASH 2 00 REFUNDS 0 50 00 TOTAL 1 512 50 SALES 1 520 00 REFUNDS 0 0 00 TOTAL 1 520 00 GRAND TOTALS SALES 4 42 50 BASE 40 00 SURC 0 50 CASH 2 00 REFUNDS 0 0 00 TOTAL 4 42 50 TIP TOTAL 2 00 CASH TOTAL 2 00 TRANS TOTAL 42 50 365 805 end of Your old machine os 1915 trade in value Visit www HypercomT7Plus com 8 13 Chapter 8 Cashier Unadjust HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 CASHR UNADJ MAR 17 03 012345678901234 ALL ACQUIRERS CASHIER 1 INV TRANS CASHR AUTH CARD NUMBER CARD TYPE TIP TOTAL 065416 SALE 1 675723 1 10 TIP TOTAL 0 00 CASH TOTAL 0 00 TRANS TOTAL 1 10 TRANSACTION TOTALS BY ISSUER VISA SALES 1 BASE 1 10 TOTAL 1 10 REFUNDS 0 0 00 TOTAL 1 1 10 GRAND TOTALS SALES 1 BASE 1 10 TOTAL 1 10 REFUNDS 0 0 00 TOTAL 1 1 10 NOTICE This terming gg GR Pe BA e ta B
7. Finding a Transaction Function 21 The Find function a recalls specific transaction by the invoice number After you press Find the terminal requests an invoice number When it locates the invoice number in the current batch the terminal enters Batch Review mode and displays the specified transaction NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 2 10 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Use Tip Adjust to alter a transaction amount contained in the open batch of the terminal Be cautious when performing this transaction because additional amount are not sent to the host for authorization and a receipt is not printed The invoice number reflected on the receipt is required for this transaction The Adjust Allowed option must be enabled in Term Master Step by Step To Void a transaction in the current batch Step Terminal response Action 1 Press the Adjust key SWIPE CUSTOMER CARD DATE TIME 2 ADJUST Type the password then press ENTER ENTER PASSWORD DATE TIME 3 ADJUST If you do notwantto void the transaction amount ENTER INVOICE NUMBER press NO Otherwise press YES LDATE TIME 4 ADJUST To adjust press YES YES
8. Paymentech YS lt lt lt 31 SS Transaction Payment Systems VALULINK VALUTEC Visal Visa D Visa K Wells Fargo Bank 151515 NOTICE This terminal is end of life Your old machine may qualify for a T7Plus HyperWare Retail and Restaur nt So 2 4 ft enerous trade in value Visit www HypercomT 7 Plus com ware Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Function Keys The appropriate function sequence is as follows press Function the appropriate number then press Enter For example press Function 1 0 ENTER The following list describes each supported function Table 2 3 Function keys and use key Function Name Use to Test transaction Test the communications link to the selected acquirer A single acquirer terminal dials the acquirer telephone number A multiple acquirer terminal prompts for the host number and dials the selected host This is a host specific function Batch scroll Review each captured transaction in a current batch The transactions are available from most recent to first Information displayed for review is invoice number type of transaction amount approval code PAN sequence number date and time You can also review adjust reprint or
9. Press YES to select Training Mode SWIPE CUSTOMER CARD TRAINING MODE The Training Mode screen appears Step by Step To disable Training Mode Step Terminal display Action 1 SWIPE CUSTOMER CARD TRAINING MODE At the Training Mode prompt press the key sequence Function 1 2 ENTER TRAIN MODE ENTER PASSWORD Enter the password then press ENTER LEAVE TRAINING MODE YES OR NO Press YES to leave Training Mode SWIPE CUSTOMER CARD DATE TIME The terminal returns to the Idle prompt 4 2 NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So ware Manual SPOS 07A 940365 0 Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Accessing Merchant Functions The Merchant Functions enable several types of terminal and transaction related operations The most common merchant functions appear on single keys simplifying the user interface However you access less common functions only through a Function xx ENTER combination key sequence NOTE The xx in the combination key sequence is a numeric value Open Tab Function 20 1 Use the Open Tab function to open tabs This function is only available while processing t
10. Press the Cancel key to return to the Idle prompt NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercom Corporation 4 11 Chapter 4 Keyboard Test Function 84 Keyboard Test enables the user to test the keyboard The Shift and Paper keys are not included in the keyboard test Step by Step To perform a keyboard test Step Terminal display Action 1 Press the key sequence Function 8 4 SWIPE CUSTOMER CARD ENTER DATE TIME As you press each key the terminal sends out an KEYBOARD TEST audible key click and displays the column and CANCEL TWICE TO END row of the pressed key 2 This display is the result of pressing the Function COL 03 ROW 01 key CANCEL TRIES Press the Cancel key twice to end the test The Idle prompt is displayed SWIPE CUSTOMER CARD DATE TIME 4 12 NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com T7Plus HyperWare Retail and Restaur nt So ware Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Auto Settle Program Function 85 Enables the user to pre program auto settlement of all host batches resident in the
11. Debit Sale Plus Cash Retail transactions run when you enable the Allow Cash Back and Allow Cash Only options on the Debit Issuer Table in Term Master This transaction enables the customer to specify an amount greater than the sale amount and receive cash back Enter 0 00 for a Cash Only iz transaction Step by Step 3 To perform a Debit Sale Plus Cash transaction Step Terminal response Action 1 Press the Debit key then swipe the card through SWIPE CUSTOMER CARD the card reader DATE TIME 2 DEBIT SAL CSH Enter the sale amount then press ENTER For SALE AMOUNT the cash only option press ENTER without typing XX XX anamount DATE TIME 3 DEBIT SAL CSH Enter the cash amount then press ENTER CASH AMOUNT XX XX DATE TIME 4 TOTAL If the total is not correct press NO If the total is CORRECT XX XX correct press YES The terminal displays the following prompt YES OR NO 5 WAITING FOR PIN The customer enters the PIN then presses Enter on the PIN pad The Merchant receipt starts printing CARD SAL CSH The terminal sends the information to the host DIALING NOW CARD SAL CSH This display with an approval code from the host indicates successful authorization or host capture PROCESSING NOW CARD SAL CSH Thirty seconds after the transaction is completed or when you press the Cancel key the terminal displays the Idle prompt APPROVAL XXXXXX
12. dt 2 2 Supported HOS ss oues nrc EET REEL ERE vasi a DD E Tae oe dede Bus 2 4 Function Keys EP EQ Adae ce Quad dede ed 2 5 Finding a Transaction Function 21 1 0 m eh 2 10 Agjustng the oed gu as uber 2 11 Voidirig Transaction vbt E nb diee buen 2 12 Reviewing Lransaction oos pisarka ex no dex REC RE i dee PME E PERDE eR 2 13 Performing a Batch Log Number and Host ID Number Inquiry 2 14 Reviewing the Batch Function 1 m 9e e m 2 15 Reviewing the Totals 2e mx Rha ere PER ERE RH Ede dede e anui e peg 2 17 Performing a Settlement P PLIN VN ERR INE 2 18 Viewing the Settlement Status Function 29 2 19 Chapter 3 Report Functions Printing a Summary Hepotrt seess sg he Sed en oes Seeds dpud dd MS 3 1 Printing an Audit bbRI LO Ee bil P bebe 3 2 Printing a Batch History Report ved mer hys ve oral ES DECR EDO 3 3 Printing a Performance Report secs seine Rome EORR EE RR REC RR EG pon nae ale ane 3 4 Repr
13. NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Document Number 940365 005 rev C T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A Printed in the USA NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com
14. 1 00 Food Beverage TEST CARD X I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY 8 6 NOTICE This termina We tau au Bo RARE MIRI eio VSE viria due com Report and Receipt Samples Gift Card Sale Receipt GIFT HOST NAME GIFT HOST NUMBER TERMINAL LD 70000002 MERCHANT 4 HYPERCOM GIFTCARD 1999988001000459 GIFT SALE INVOICE 992023 BATCH 00001 TIME 10 17 DATE NOV 28 03 AUTHNO XXX0 TOTAL 1 00 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 365 805 end of Your old machine ose malit amp a generous trade in value Visit www HypercomT7Plus com 8 7 com Corp Chapter 8 Loyalty Card Redeemtion Receipt LOYALTY HOST NAME LOYALTY HOST NUMBER TERMINAL I D 70000002 MERCHANT LOYALTY CARD 4446661234567892 LC REDEEM BATCH 00001 INVOICE 992023 DATE AUG 24 03 TIME 07 35 AUTH NO XX REWARD BALANCE ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY 8 8 NOTICE This terming and Restaurant Software Nandan Vt pigri ug com
15. 194725 SALE n Fes 800 VIS 12 00 194726 SAL CSH 1 47 BOD DEB 5 00 19 50 194727 SALE 1 TEST 89 SALE 50 00 TIP TOTAL 5 00 CASH TOTAL 5 00 TRANS TOTAL 81 50 HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL LD 58961313 TRANSACTION TOTALS BY ISSUER OCT 25 03 VISA SALES 1 512 00 REFUNDS 0 0 00 TOTAL 1 512 00 GRAND TOTALS SALES 9 81 50 BASE 76 00 SURC 0 50 CASH 5 00 REFUNDS 0 0 00 TOTAL 3 81 50 365 805 end of Your old machine os Qus trade in value Visit www HypercomT7Plus com rev ra 8 11 Chapter 8 Cashier Audit HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL LD 58961313 CASHR AUDIT TERMINAL ALL ACQUIRERS CASHIER 1 INV TRANS CASHR CARD NUMBER CASHBK 194725 SALE 1 194726 SAL CSH 1 5 00 194727 1 CASH TOTAL 5 00 TRANS TOTAL 81 50 TRANSACTION TOTALS BY ISSUER VISA SALES 1 REFUNDS 0 TOTAL 1 DEBIT SALES 1 BASE 14 00 SURC 0 50 CASH 5 00 REFUNDS 0 TOTAL 1 SALES 1 REFUNDS 0 TOTAL 1 GRAND TOTALS SALES 3 BASE 76 00 SURC 0 50 CASH 5 00 REFUNDS 0 TOTAL 3 OCT 25 03 58961313 AUTH CARD TYPE TOTAL 113673 VIS 12 00 47 DEB 19 50 TEST EBT 50 00 OCT 25 03 12 00 0 00 12 00 19 50 0 00 19 50 50 00 0 00 50 00 81 50
16. 4446661234567892 SALE EXP 12 03 BATCH 00001 INVOICE 992023 28 03 TIME 12 20 BASE 20 00 TIP 2 00 TOTAL 22 00 DUPLICATE X I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY 385 805 ds end of life Your old machine os EDS SEATS trade in value Visit www HypercomT7Plus com 8 19 Chapter 8 Printer Test HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 ABCDEFGHIJ KLMNOPQRST UVWXYZ abcdefghij kimnoparst uvwxyz0123456789 4 lt gt 7 0 NORMAL DOUBLE 10 Firmware Version FTA10106 981026 8 20 NOTICE This terming j gg hY perware Hetall and Software Manual SPOS VISE RS US rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602 504 4990 Document Number 940365 005 rev C 1 2 9 10 The least useful aspect of this guide is In one word how would you describe this guide How do you use this guide read it from beginning to end read only the
17. DATE TIME CARD TRANS The Merchant receipt starts printing if Preprint is AMOUNT SAMT enabled in Term Master CARD TRANS The terminal dials the host DIALING NOW CARD TRANS The terminal connects to the host PROCESSING NOW CARD TRANS This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 1 32 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Restaurant Processing Restaurant Processing mode provides additional facilities to assist restaurants and other service organizations in handling tips This operating mode affects transactions by providing for two amount fields the base amount and tip amount Fz Step by Step 3 a To perform a transaction in Restaurant Processing mode Step Terminal response Action 1 Swipe the card through the card reader SWIPE CUSTOMER CARD DATE TIME 2 CARD SALE Enter the server number then press ENTER ENTER SERVER NUMBER DATE TIME 3 CARD SALE Enter the table number then press ENTER ENTER TABLE NUMBER
18. DATE TIME 4 CARD SALE Enter the base amount then press ENTER BASE AMOUNT XX XX DATE TIME 5 CARD SALE Enter the tip amount then press ENTER If you do TIP AMOUNT not know the tip press ENTER and adjust the XX XX transaction when you know the tip DATE TIME NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 33 Chapter 1 Step Terminal response Action 5 TOTAL Press YES and card processing continues The CORRECT Merchant receipt starts printing XX XX Press NO to re enter the base amount YES OR NO CARD SALE The terminal dials the host DIALING NOW CARD SALE The terminal connects to the host PROCESSING CARD SALE This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing 6 PRINT SECOND RECEIPT If you want a second receipt press YES The Customer receipt is printed ae If you do not want a second receipt press NO YES OR NO CARD SALE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus
19. During an Automated Clearing House ACH electronic check conversion transaction the T7Plus terminal prompts for check data The ACH Prior function is used for pre authorized ACH transactions similar to an offline transaction The following prompts in Term Master must be enabled ACH Check Prompt ACH Prompt and ACH Check Trans Step by Ste 1 To perform an ACH electronic check conversion transaction Step Terminal response Action 1 Press Check SWIPE CUSTOMER CARD DATE TIME 2 ACH CHECK Type the state code then press ENTER STATE CODE DATE TIME 3 ACH CHECK Type the MICR number then press ENTER ENTER MICR NUMBER DATE TIME 4 ACH CHECK Touch ACH Check AMOUNT XX XX DATE TIME 5 ACH CHECK Type the checking account number or run the check through ENTER CHECK ACCOUNT the check reader then press ENTER DATE TIME The following prompts vary depending on the ACH Check Prompt field settings in Term Master 6 ACH CHECK Type the transit number then press ENTER ENTER TRANSIT NUMBER DATE TIME 7 ACH CHECK Type the check number then press ENTER ENTER CHECK NUMBER DATE TIME COMMS The terminal dials the host DIALING NOW COMMS The terminal connects to the host PROCESSING NOW RESPONSE The transaction is approved The merchant receipt finishes printing APPROVAL 123456 7 4 NOTICE This terminal is end of life Yo
20. Function 22 1 Use this function to add numbered shifts to the terminal NOTE Shift Processing must be enabled in the terminal profile Fz Step by Step 3 add shifts by increments Step Terminal display Action 1 Press the key sequence Function 2 2 SWIPE CUSTOMER CARD ENTER DATE Sit TIME 2 1 INCREMENTAL SHIFT Press 1 ENTER to increment by one 2 RESET SHIFT i Terminal returns to the Idle prompt The Idle display changes 54 indicates the shift number SWIPE CUSTOMER CARD DATE Si TIME Reset Shift Numbers Function 22 2 Use this function to reset the work shift numbers One shift remains active Step by Step To reset Shift Numbers Step Terminal display Action 1 Press the key sequence Function 2 2 SWIPE CUSTOMER CARD ENTER DATE Sit TIME 2 1 INCREMENTAL SHIFT Press 2 ENTER to reset the terminal to one shift 2 RESET SHIFT Terminal returns to the Idle prompt SWIPE CUSTOMER CARD S1 indicates one shift DATE S1 TIME NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 4 7 Chapter 4 Deployment Function 0 Test Transaction tests communications and application level connection to the host This is a host specific function Step by Step T
21. SWIPE CUSTOMER CARD DATE TIME 2 1 ACTIVATE Press backspace lt to view more options 2 ADD VALUE 3 SALE 4 REFUND 3 5 BAL INQUIRY Press 6 then press ENTER 6 TRF BALANCE 4 GC TRNSFR Typethe card number from the old or damaged gift card then KEY IN OLD CARD press ENTER 5 GC TRNSFR Swipe the new gift card through the card reader SWIPE GIFT CARD GIFT CARD GC TRNSFR The terminal dials the host GIFT CARD GC TRNSFR PROCESSING NOW The terminal connects to the host GIFT CARD GC TRNSFR APPROVAL XXXXXX The transaction is approved The receipt finishes printing This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercorn Corporation 5 7 NOTICE 940365 005 rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Loyalty Card Functions Loyalty Card Overview The T7 Plus terminal supports loyalty card programs Loyalty card programs are designed to reward their respective customers for continuing to do business with them The program allows customers to gain points for shopping
22. This equipment complies with the Federal Communications Commission s FCC Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria TIA EIA IS 968 Telecommunications Telephone Terminal Equipment Technical Requirements for Connection of Terminal Equipment the Telephone Network July 2001 On the bottom of this equipment is a label that contains the ACTA Registration number You must upon request provide this information to your telephone company This equipment uses RJ11 jack A telephone cord and modular plug compliant with TIA EIA IS 968 are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the REN s of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area NOTE REN are associated with loop start and ground start ports Do not use for E amp M or digital ports If your telephone equipment causes
23. 005 rev C Hypercorn Corporation 1 25 Chapter 1 Step Terminal display Action 4 EBT EBT Enter the amount of the sale then press ENTER ALE AMOUNT The Merchant receipt starts printing XX XX DATE TIME EBT EBT This terminal display appears until the card holder enters a PIN on the PIN pad WAITING FOR PIN EBT EBT The terminal dials the host DIALING EBT EBT The terminal sends the information to the host PROCESSING NOW EBT EBT This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX Merchant receipt completes printing NOTE Printing a second receipt the customer receipt is an option for all transactions NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 1 26 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com EBT Purchase Cash Benefit Follow this procedure to perform an EBT cash benefit purchase Ea Step by Step 3 To perform an EBT cash purchase transaction Step Terminal display Action 1 Press the E Mail key to start an EBT transaction SWIPE CUSTOMER CARD DATE TIME 2 EBT Swi
24. GIFT CARD GIFT SALE The transaction is approved The receipt finishes printing APPROVAL 123456 NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 5 2 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Gift Card Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Performing a Gift Card Refund Use this procedure to refund funds or add the approved amount to a customer s gift card from a previously approved transaction 1 Step by Ste p by Step zu To perform a gift card refund DIALLING NOW Step Terminal response Action 1 Press the key sequence Function 3 8 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACTIVATE Press 4 then press ENTER 2 ADD VALUE 3 SALE 4 REFUND 3 GC REFUND Swipe the gift card through the card reader or type the card SWIPE GIFT CARD number then press ENTER DATE TIME 5 GIFT CARD GC REFUND Type the amount then press ENTER AMOUNT XX XX DATE TIME 6 GIFT CARD GC REFUND The terminal dials the host GIFT CARD GC REFUND PROCESSING NOW The terminal connects to the host GIFT CARD GC REFUND APPROVAL XXXXXX The transaction is approved The receipt finishes printing This terminal is end of li
25. Idle prompt NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 35 Chapter 1 Step Terminal response Action 5 REFUND TOTAL aMT Press YES to confirm the value displayed CORRECT YES OR NO connect to the host and transmit the batch information Press NO to exit SCANNING BATCH The terminal scans for transactions PLEASE WAIT SETTLE The terminal dials the host DIALING NOW SETTLE The terminal connects to the host PROCESSING NOW SETTLE The terminal displays this prompt when it completes the reconciliation Settlement receipt prints APPROVAL XXXXXX SCANNING BATCH The terminal scans for transactions PLEASE WAIT SETTLE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX 1 36 7 Plus HyperWare Retail and Restaurant So NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com T ware Manual SPOS 07A 940365 005 rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Batch Functions The T7Plus terminal supports either terminal based transaction capture or host based capture backed up by a
26. OR NO To cancel this transaction press NO XXXXXX 5 To adjust the total press NO TOTAL XX XX CORRECT YES OR NO If the total is correct press YES 6 Type the new amount then press ENTER TOTAL XX XX NEW AMOUNT XX XX 7 Verify that the total is correct then touch YES TOTAL XXX XX The adjustment is complete CORRECT YES OR NO If the amount is not correct press NO and return to step 5 If you wish to adjust another transaction return to TRANSACTION ACCEPTED step 3 If you are finished adjusting press CANCEL The terminal displays the Idle prompt NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 2 11 Chapter 2 Voiding a Transaction Use Void to cancel a transaction that is currently captured in the terminal batch The voided transaction does not appear on the cardholder credit card statement Fz Step by Step To Void a transaction in the current batch Step Terminal response Action 1 Press the Void key SWIPE CUSTOMER CARD DATE TIME 2 VOID Enter the invoice number then press YES ENTER INVOICE NUMBER DATE TIME 3 If you do not want to void the transaction amount XXXXXX xx xx press NO Otherwise press YES CORRECT YES OR NO CARD SALE The terminal dials the host DIALING NOW CARD SALE The terminal conn
27. REPORTS Type the password then press ENTER ENTER PASSWORD 4 TRANS PERFORMANCE Press 1 TNPRINT NOTE To reset the performance statistics press 2 2 RESET 5 00 ALL Select the desired host then press ENTER 01 HYPERCOM To select all host press 00 then press 02 VISAK ENTER 04 AMEX The terminal prints the report then returns to the PRINTING Idle prompt PLEASE WAIT 3 4 NOTICE This terminal is end of life Your old machine may qualify for trade in value Visit www HypercomT 7Plus com T7Plus HyperWare Retail and Restaurant So ware Manual SPOS 07A 940365 005 rev C Report Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Reprint Functions The Reprint function prints a copy of a receipt for a transaction in the current batch Reprint Last Receipt Function 72 Step by Step To reprint the last receipt Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 7 2 ENTER 1 MERCHANT RECPT 2 CUSTOMER RECPT Press 1 or 2 for the receipt you want then press ENTER PRINTING PLEASE WAIT The printer prints a receipt for the last transaction then the terminal returns to the Idle prompt REPRINT COMPLETE The terminal returns to the Idle prompt This terminal is end o
28. Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Account Select and PIN Entry The Account Select function applies to debit cards The cardholder makes the selection and enters the PIN using the attached PIN pad The PIN Pad Acct Select and PIN Entry Required options on the Debit Issuer Table in Term Master must be enabled Step by Step 3 To perform an Account Select and PIN Entry transaction Step Terminal response Action 1 Press the Dehit key then swipe the card through SWIPE CUSTOMER CARD the card reader DATE TIME 2 DEBIT SAL CSH Enter the sale amount then press ENTER For SALE AMOUNT the cash only option press ENTER without typing XX XX an amount 3 DEBIT SAL CSH Enter the cash amount then press ENTER CASH AMOUNT XX XX 4 TOTAL If the total is not correct press NO If the total is CORRECT XX XX correct press YES The terminal displays the following prompt YES OR NO 5 CARD SAL CSH The customer selects the account on the PIN pad This display appears on the terminal WAITING FOR ACCT NO 6 WAITING FOR PIN The customer enters the correct PIN then presses Enter on the PIN pad NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit ww
29. Terminal response Action 1 Press the Dehit or E Mail key then the Bal Inq SWIPE CUSTOMER CARD key for Debit or EBT balances DATE TIME 2 EBT Swipe the card through the card reader SWIPE CUSTOMER CARD DATE TIME The customer enters their PIN on the PIN pad CARD PROCESSING NOW The terminal sends the information to the host AVAIL BAL XX XX TODAY XX XX The terminal displays the available balance and a receipt is printed 1 28 NOTICE This TOP S of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus co 7 Plus HyperWare Retail and Restaurant So m ware Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Additional Transaction Support The T7 Plus terminal supports additional modes Descriptor Code Invoice Number Lodging and Restaurant Processing This section provides the unique transaction procedures for the different modes NOTE Additional host generated prompts and responses may occur in each procedure Descriptor Code Processing In the terminal you can store up to 10 product names and codes which you can activate for a particular card or cards to provide descriptive billing Select the product code by using the terminal keyboard Data loaded during initialization assigns the product codes and names When
30. This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercorn Corporation 4 25 Chapter 4 Discount Setup Function 61 Establish discount percentages to apply to tips Step by Step To setup tip discount Step Terminal display Action 1 Press the key sequence Function 6 1 SWIPE CUSTOMER CARD ENTER DATE TIME 2 TIP DISC VISA Enter the desired discount percentage then 00 00 0 00 press ENTER or press ENTER to skip the card type and proceed to the next card type 3 TIP DISC MASTERCARD Repeat for each desired card type 00 09 000 When all of your changes are made press the Cancel key to return to the Idle prompt 4 26 ware Manual SPOS 07A 940365 0 NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So m 05 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 76 PIN Pad Support The Term Master Terminal Configuration Table downloads the PIN pad model T7 Plus terminal supports the S7 S7C and S8 PIN pads You can configure the terminal to accept all card swipes at the PIN pad when using the S7C PIN pad The terminal operator runs the transactions such as ref
31. and press ENTER or press ENTER SERVER NUMBER ENTER without a server number to review the entire batch The terminal displays the first review screen 3 INV INVOICE Press the backspace key The terminal TRANS XX XX displays the second review screen NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 2 15 Chapter 2 Step Terminal display Action 4 INV INVOICE Press the backspace key The terminal SERVER displays the third review screen 5 TIP XX XX Press the backspace lt key The terminal APPROVAL 000000 displays the fourth review screen The card number can have up to 20 digits 6 24680045009988757744 Press the backspace key The terminal SEQUENCE NO 000017 displays the fifth review screen 7 DATE TIME The hackspace key scrolls through the five displays for a given transaction until you press either ENTER or CLEAR Pressing ENTER advances to the next transaction or the start of the batch Pressing CLEAR moves back to the previous transaction 8 START OF BATCH If you miss the desired transaction and reach the XXXXXX beginning of the batch the terminal displays this prompt for a short duration XXXXXX represents the batch number of the current batch Press CLEAR to display previous log entries
32. at a merchant s place of business Points are gained based on the customer s spending Each loyalty host has their own types of programs like discounts on future purchases or free products The hosts maintains the value of the cards The financial transaction related to the accumulation and use of points is not linked to the loyalty transaction An additional transaction using a magnetic striped loyalty card is used for loyalty point management There are six functions used to support loyalty card programs Accumulation Issue Redeem Refund Balance Inquiry and Transfer Balance Some hosts may not support all of these functions If a function is selected that is not supported by the host the message ERROR WRONG is displayed Loyalty card receipts may be different for each host Loyalty cards cannot be swiped to initiate a transaction You must enter the loyalty card screen to access the functions NOTE You can also access gift card functions with merchant Function 39 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 6 Issuing Loyalty Card Use this procedure to issue a loyalty card for use Depending on the host it may or may not put an initial value on the card Step by Step To issue loyalty Step Terminal response Action 1 SWIPE CUSTOMER CARD Press the key sequence Functio
33. com 1 34 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Settlement A Settlement transaction causes the terminal to transmit its totals for comparison with the capture host totals Step by Step To perform a Settlement transaction Step Terminal response Action 1 Press the Settle key SWIPE CUSTOMER CARD DATE TIME 2 SETTLE Enterthe current password then press ENTER ENTER PASSWORD DATE TIME 3 SETTLE Whenthere is more than one batch total present HOST NUMBER the terminal requires a host ID number to ID determine which host to settle Pressing ENTER tHATE TIME atthis prompt settles all hosts that have non zero batch totals The entry of a valid two digit host ID number settles to that particular host Enter the host ID then press ENTER SCANNING BATCH The initialization host assigns host ID numbers that you can view using the terminal Function 8 Display Batch Log PLEASE WAIT The following displays appear when you set the Reconcile Totals Method options to Confirm Otherwise the Enter option is activated and you must enter the totals at each prompt 4 TOTAL The terminal displays the sales total CORRECT xx xx Press YES to confirm the value displayed or YES OR NO to exit to the
34. event of problems you should contact your equipment supplier in the first instance NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Industry Canada IC Notice NOTICE The Industry Canada IC label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents The department does not guarantee the equipment will operate to user satisfaction Before installing this equipment ensure that it is acceptable for connection to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection Compliance with these conditions may not prevent degraded service in some situations A representative designated by the supplier should coordinate repairs to certified equipment Any repairs or alterations to this equipment or any equipment malfunctions may cause the telephone communications company to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if pre
35. generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Report Functions The chapter describes step by step instructions for performing reprint and report functions Printing a Summary Report The Summary report prints a summary report of all transaction totals by the issuer NOTE You can also access this function by merchant Function 79 Step by Step To print a Summary report Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the Reports key DATE TIME 2 3 AUDIT Press 4 then press ENTER 4 SUMMRY 5 HISTORY 6 PERFORM 3 REPORTS Type the password then press ENTER ENTER PASSWORD 4 REPORTS The terminal scans the batch SCANNING BATCH PLEASE WAIT The terminal prints the report then returns to the PRINTING Idle prompt PLEASE WAIT NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 3 Printing an Audit Report The Audit report prints all transactions in the current batch NOTE You can also access this function by merchant Function 79 Step by Step To print an Audit report Step Terminal displ
36. harm to the telephone network the telephone Company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact your equipment supplier for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning No user serviceable parts contains in this equipment This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs CTR21 The equipment has been approved to Commission Decision CTR21 for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the
37. indented text as follows NOTE A note contains neutral or positive information supplementing the main text It is often information that applies only to special cases IMPORTANT Important statements draw attention to information crucial to using the POS software successfully Pay special attention to Important statements NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 Corporation xiii Introduction Procedures Numbered procedures have a special graphic appearing in the margin of the text The words Step by Step also appear in bold at the beginning of the procedure An example of procedure formatting follows Fy Step by Step 3 To perform a procedure 1 Follow the steps outlined in the procedure 2 Most procedures have at least two steps a This is a substep b Substeps must be completed in the order given 5 Step by Step 3 To perform a terminal procedure Step Terminal response Action 1 This cell shows Follow the steps outlined in the procedure information from the terminal display 2 Terminal response uses Most procedures have at least two steps this font for menu items and prompts Caution and Warning boxes When you see a Caution or Warning message read the information promptly and carefully before proceeding For example CA
38. keyboards can also be attached to the terminal PIN pads support Master Session and DUKPT key encryption formats You can enable or disable these transactions with the exception of Reversal Balance Inquiry and Settlement using the initialization parameters Financial transactions usually cause a funds transfer or accounting entry Merchant functions are maintenance related transactions or transactions specific to the individual merchant NOTE Printing a second receipt the customer receipt is an option for all transactions This chapter describes step by step instructions for performing financial transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 1 Transaction Summary The T7 Plus terminals support the following transactions Credit Card Sale CVV2 CVC sale AVS sale Level Il purchase card data Manually entered card sale Debit Electronic Benefits Transfer EBT sale Balance inquiry Card verification Refund Offline sale Authorize Auth Only Mail order or telephone order MOTO Logging basic Restaurant processing Void Adjust sale Reversal Cashback Sale plus cashback retail Sale plus cashback restaurant Settlement Gift Cards Loyalty Cards Prepaid phone cards See Chapter 2 Transactions for a description of these transactions NOTICE This
39. old loyalty card number then press ENTER KEY IN OLD CARD DATE TIME 5 LOYALTY LC TRNSFR Swipe the new loyalty card through the card reader LOYALTY LC TRNSFR DIALING NOW The terminal dials the host LOYALTY LC TRNSFR PROCESSING NOW The terminal connects to the host LOYALTY LC TRNSFR APPROVAL XXXXXX The transaction is approved The receipt finishes printing This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercom Corporation 6 7 NOTICE 940365 005 rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Check Services Check Services Overview The T7 Plus terminal supports Draft Capture Check Verification and Guarantee Authorization and Debit functions All terminal message formats are proprietary and all protocols are async RDM models EC5008i and EC5004i MagTek MICRImage RS232 w V 34 modem Check Verification Authorization The merchant may provide a check authorization function Data required for approval may involve check guarantee cards driver license MI
40. pa E s 8 6 Gift Card Sale Receipt 8 7 Loyalty Card Redeemtion Receipt 8 8 Training HecelpE scia ue ARR RUE dosi day gil ee Rape Sacre Ru dd as d x eds 8 9 SUMMA see cul RI grea actus Re ee em MEM MM AU EE 8 10 nun Aw LLL 8 11 Cashier Audits 8 12 Cashier Summalty EROR E FREQ RR ee peat ee 8 13 Cashier Unadjust be ei I 8 14 Mcr 8 15 Open Tab EBENE ae eats 8 15 Settlement Financial 8 16 Settlement ERC Successful teeta 8 17 Settlement ERC Unsuccessful hmmm 8 17 Server Open Tab Report rmm mn 8 18 server ID Server Report ig osse e dose qa NOR NUR ER a Tos Rt desse qaad de PR Bw Reg 8 18 Reprint a DES Sin RR PIE REQUE DEUS 8 19 Printer Test eT UP PERS 8 20 NOTICE This terminal is end of life Your old machine may qualify for trade in
41. press ENTER 1 MERCHANT RECPT 2 CUSTOMER RECPT Enter 1 or 2 then press ENTER PRINTING PLEASE WAIT The printer prints a Merchant or Customer receipt for the last transaction REPRINT COMPLETE The print completes then the terminal returns to the Idle prompt 4 20 ware Manual SPOS 07A 9403 NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So m 65 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Server Cashier Functions The T7 terminals support up to 100 servers and track the transactions of each server logged on These functions allow you to access the server log Server Cashier Logon Logoff Function 77 Step by Step To perform a server or cashier logon or logoff Step Terminal display Action 1 Press the key sequence Function 7 7 SWIPE CUSTOMER CARD ENTER The terminal requires server identification DATE TIME 2 SIGNON OFF Enter the Cashier Identification Number then ENTER CASHIER NUMBER press ENTER The terminal displays sign off if the number is currently in use or sign on if it is not 3 SIGNON OFF Press YES SIGN ON Y or N TRANSACTION ACCEPTED The terminal completes the change 4 SIGNON OFF The term
42. shadow file of transactions stored in the terminal If an out of balance condition occurs between the host and the terminal the terminal automatically uploads the shadow file to the host to aid in reconciliation This chapter includes the following topics Transactions Function Keys Software Application Certification NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 2 Transactions The T7 Plus terminal supports the following transactions Table 2 1 Transaction and use Button Function Use to Key Refund or Function 76 Process a refund or debit card sale The system calls out to verify the transaction and Dehit Sale on approval stores a record in the journal Auth Only Function 9 Verify funds availability and hold funds until the terminal receives a draft or capture transaction Sale plus Cash Enable a debit cardholder to purchase goods or services and to obtain cash back Balance Inquiry Function 75 Enable cardholder to ascertain the current account balance Reversal Perform an online correction of a communication or processing error The terminal sends a reversal message if it sent a transaction request to the network but did not receive a valid response before the time out period expired The terminal sends this message persistently until it receives a valid res
43. shift number 25 Speed dial Program memory dialing in the terminal configuration 26 Receipt text Add 40 characters of text on the receipt This information appears as the 4th header line on the receipt Initialization does not erase this text 21 Print available Prints the available host list table host list 28 Print acquirer Prints the acquirer table table 29 Settlement status Provide summary information of the last settlement attempt on all acquirers Acquirer name method of transmission response code date time and batch number Sale items and amount Refund items and amount Current attempt number response code date and time Response text from the host 30 Business day Dial the LYNK host for the retrieval of daily debit totals report 31 Toggle card Swipe the card through the S7C PIN pad instead of the terminal This swipe configuration enables a card swipe to occur at the S7C at the time of the transaction If the customer decides to swipe the card at the terminal press Function 1 ENTER to indicate the swipe is at the terminal 32 PIN pad software View the version of the PIN pad software a S7 S7C S8 or ICE revision terminal 33 Merchant controls Perform a Batch Inquiry and a Batch Release NorE Supported in the HOSTNBD module only 2 6 NOTICE This TOP S of life Your old machine may qualify for eS trade in value Visit www HypercomT 7Plus co 7 Plus HyperWare Re
44. terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 2 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Financial Transactions This section contains procedures for the various financial transactions processed for a retail merchant Terminal Initiated Transactions The terminal automatically generates reversal transactions if it does not receive a valid response Transmission of pending reversals occurs before online transaction and settlement processing NOTE Only ISO8583 SDLC host modules support terminal initiated transactions User Initiated Transactions The procedures in the following paragraphs are step by step descriptions of the profile options They show the typical flow of financial transactions on the T7 Plus terminal The terminal defaults to an Idle prompt displaying the text shown below as the starting point for all transactions line 1 SWIPE CUSTOMER CARD line 3 DATE TIME Certain displays do not appear due to certain user selected options The terminal does not have to dial when in a LAN environment or in leased line mode and therefore the DIALING NOW display is absent NOTE T7 Plus terminals may have either a 2 line or 4 line display Your display screen may diffe
45. than sale amount the terminal displays this prompt C Cash back CORRECT YES OR NO T Tender total amount NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 14 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Step Terminal response Action 5 WAITING FOR PIN The customer enters the PIN then presses Enter on the PIN pad The Merchant receipt starts printing CARD SAL CSH The terminal sends the information to the host DIALING NOW CARD SAL CSH This display with an approval code from the host indicates successful authorization or host capture PROCESSING NOW CARD SAL CSH Thirty seconds after the transaction is completed or when you press the Cancel key the terminal displays the Idle prompt APEROYAL XXXXXX The Merchant receipt completes printing The terminal does not have to verify the cash back and tender amounts when the tender amount equals the sale amount 25 00 25 00 0 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation 1 15 Chapter 1 Dehit Sale Plus Cash
46. the time of the transaction After the total amount is determined the merchant forces the transaction NOTE Not all hosts support this transaction type Step by St To perform an authorize transaction Step Terminal response Action 1 Press Function 4 9 SWIPE CUSTOMER CARD DATE TIME 2 AUTHORIZE Swipe the customers card SWIPE CUSTOMER CARD DATE TIME 3 CARD AUTHORIZE Type the amount then press ENTER AMOUNT XX XX DATE TIME CARD AUTHORIZE The terminal connects to the host DIALING NOW CARD TIME The terminal displays the response The merchant receipt starts printing APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 21 Chapter 1 Offline or Forced Transaction Offline transactions enable the merchant to perform a capture transaction without communicating with the host Offline transactions are stored in the current batch and uploaded to the host before settlement In the initialization parameters you can set Refund and Void transactions to default to offline Step by Step To perform an Offline transaction Step Terminal response Action 1 Press the Offline key SWIPE CUSTOMER CARD DATE TIME 2 OFFLINE Swipe the customer card OFF LINE MODE ENTER ACCOUNT
47. transaction If the customer decides to swipe the card at the terminal the operator enters Function 31 to toggle the swipe to the terminal NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 4 10 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com This set of testing functions assures proper operation of the hardware The following test functions produce displays and signals that indicate the status of terminal operation and assist in network testing Printer test Display test Keyboard test Terminal card reader test PIN pad test Printer Test Function 82 Printer Test Function 82 tests the terminal printer When the key sequence Function 8 2 ENTER is pressed the terminal prints a font table then returns to the Idle prompt Display Test Function 83 Display Test enables the user to test the display Two or four lines of 20 rectangles indicate that the display is functioning properly Step by Step 3a ia To perform a display test Step Terminal display Action 1 Press the key sequence Function 8 3 SWIPE CUSTOMER CARD ENTER All segments should be active DATE TIME The terminal lights the 4 x 20 or 2 x 20 ASCII display
48. value Visit www HypercomT 7Plus com T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com List of Tables Chapter 2 Batch Functions Table 2 1 Transaction use nee ove crassi PEE EY Vix eae oer gue Y ide 2 2 Table 2 2 Supported host cse sisse eid vad YE EU daw ave rg eo Egon Rd Ou 2 4 Table 2 3 Function keys and use em mre 2 5 Chapter 7 Check Services Table 7 1 Check services certification RR RR rrr 7 2 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation xi NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Introduction The T7Plus HyperWare Retail and Restaurant Software Manual is your comprehensive guide to working with the Hypercom T7 Plus terminal and with the Hypercom HyperWare software How This Book Is Organized This book provides information releva
49. 001 INVOICE 194723 BATCH 000001 INVOICE 194724 DATE OCT 25 03 TIME 08 57 DATE OCT 25 03 TIME 09 00 DATE OCT 25 03 TIME 09 01 AUTH NO 113272 AUTH NO 113272 AUTH NO 113272 SALE AMT 5 00 CASH BACK 10 00 TOTAL 12 50 TOTAL 20 00 SURCHARGE 1 00 NO REFUNDS ALLOWED NO REFUNDS ALLOWED TOTAL 16 00 9912000 9912000 NO REFUNDS ALLOWED 9912000 X X X I AUTHORIZE THE TRANSFER OF FUNDS I AUTHORIZE THE TRANSFER OF FUNDS I AUTHORIZE THE TRANSFER OF FUNDS FOR THE AMOUNT OF THIS TRANSACTION FOR THE AMOUNT OF THIS TRANSACTION FOR THE AMOUNT OF THIS TRANSACTION ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 ADDITIONAL FOOTER LINE 4 ADDITIONAL FOOTER LINE 4 MERCHANT COPY MERCHANT COPY MERCHANT COPY 8 2 NOTICE This termine eod dew Your re rar aru raog URS Visit FORE UE T Eug com Report and Receipt Samples EBT Receipts Sale Cash Food Stamp HYPERCOM HYPERCOM 2851 W KATHLEEN ROAD 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHOENIX AZ 85053 PHONE 602 504 5000 PHONE 602 504 5000 TERMINAL LD 58961313 TERMINAL I D 58961313 MERCHANT HYPERCOM MERCHANT HYPERCOM EBT 1 VISA EBT EBT CASH BENFHT EXP 12 03 FOOD BENEFIT 12 03 000001 INVOI
50. ARD and returns to the Idle prompt if the number is longer than the defined range NOTE Manual card entries are marked with an asterisk on reports a Step by Step 3 To manually enter a card Step Terminal response Action 1 Enter the card number verify that it is correct SWIPE CUSTOMER CARD then press ENTER DATE TIME 2 CARD SALE Enter the expiration date of the card typically EXPIRATION DATE MMvv four digits then press ENTER If the expiration date is valid the transaction continues DATE TIME An invalid date entry displays an error message then prompts for the expiration date again If the card is expired and you set the Check Expire Date Initialization options the terminal indicates that the card is expired and prompts for the expiration date again The Check Expire Data Initialization option only applies to offline transactions NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 1 10 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Step Terminal response Action 3 CARD SALE Enter the amount and verify that it is correct then press ENTER The Merchant receipt starts printing A
51. CE 194722 BATCH 000001 INVOICE 194723 DATE OCT 25 03 TIME 08 57 DATE OCT 25 03 TIME 09 00 AUTH NO 113272 AUTH NO 42 TOTAL 14 75 TOTAL 12 50 Food Bal Food Bal Cash Bal Cash Bal Check Receipts Drivers License MICR Number Drivers License MICR Check HYPERCOM RMS CERTIFICATION CHECK SERVICE TERMINAL LD 58961313 MERCHANT ACHCHK DL 0711 AR 030603 MICR 123T9 ACH CHECK BATCH 000001 INVOICE 000106 DATE APR 25 03 TIME 08 57 AUTH NO 113272 TOTAL 16 00 X I AUTHORIZE THE TRANSFER OF FUNDS FOR THE AMOUNT OF THIS TRANSACTION ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY HYPERCOM RMS CERTIFICATION CHECK SERVICE TERMINAL LD 58961313 MERCHANT ACHCHK DL AR 030603 MICR 23 7019 000001 INVOICE 000106 DATE APR 25 03 TIME 08 57 AUTH NO 113272 TOTAL 16 00 X I AUTHORIZE THE TRANSFER OF FUNDS FOR THE AMOUNT OF THIS TRANSACTION ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY com Corp 365 805 end of Your old machine os malit amp generous trade in value Visit www HypercomT7Plus com Chapter 8 Open Receipt HYPERCOM 2851 W KATH
52. CHECKS 5 Type the desired start date in a Month Day and START DATE Year format then press ENTER ENTER DATE MMDDYY The terminal scans the batch SCANNING BATCH PLEASE WAIT The terminal prints the report then returns to the PRINTING Idle prompt PLEASE WAIT NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercom Corporation 3 3 Chapter 3 Printing a Performance Report Use Performance Report to print or reset performance details of selected or all acquirers Only swiped cards and manually entered PAN transactions are calculated in the report The performance results are MANUALS Number of manually PAN entered transactions SWIPES Number of card swipe transactions that were entered APPROVALS Number of MANUAL and SWIPE transactions that were approved DENIALS Number of MANUAL and SWIPE transactions that were denied DISCONNECTS Number of times transactions were stopped when terminal lost connection to host USER ABORTS Number of times user aborted transactions NOTE You can also access this function by merchant Function 79 Step by Step To print a Performance report Step Terminal display Action 1 Press the Reports key SWIPE CUSTOMER CARD DATE TIME 2 3 AUDIT Press 6 then press ENTER 4 SUMMRY 5 HISTORY 4 PERFORM 3
53. CR check numbers and others To initiate Check Authorization Verification press the Check key The terminal prompts for the required check guarantee data determined by the initialization options After you enter the appropriate check guarantee data the terminal prompts for the sale amount and processing continues NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 7 Check Services Certification Table 7 1 Check services certification Check services Imaging Telecredit Yes AmeriCheck JBS Yes American Check Management Telecredit Yes CCV Computer Check Verification Telecheck Yes Check America Telecheck Yes Check King Check King Yes Check Network JBS Yes Checkcare Checkcare Yes Checkrite Checkrite Yes Checktech JBS Yes Checktronic Checktronic Yes Checkway JBS Yes Checkway Checkway Yes Cross Check Telecredit Yes Yes Yes RDM CSA Credit Services of America CSA Yes ECP ECP Yes Yes Electro check RMRS Yes Yes Equifax Telecredit Telecredit Yes First Check JBS Yes Global Check Telecheck Yes Global eTelecom RMRS NCN Yes Yes Yes RDM InstaCheck InstaCheck Yes JBS NPC JBS Yes NCT National Check Trust Telecredit Yes Nationwide Check Services Nationwide Yes NCN RMRS NCN Yes Yes Yes R
54. DATE TIME Press the key sequence Function 9 4 ENTER PINPAD TEST PASSED Three beeps from the terminal indicate a failed test and the following display appears PINPAD TEST FAILED Press the Cancel key to return to the Idle prompt NOTICE This terminal is end of life Your old machine may qualify for ad 4 14 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C enerous trade in value Visit www HypercomT 7 Plus com Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Program Load Function 92 Enables you to load software into the terminal Step by Step To perform a Program Load Step Terminal display Action 1 Press the key sequence Function 9 2 SWIPE CUSTOMER CARD ENTER DATE TIME 2 PROG LOAD Press YES ENTER CORRECT YES OR NO PROGRAM LOAD CHECKING LINE The terminal checks the phone line for a proper connection PROGRAM LOAD WAITING FOR DIAL TONE The terminal detects a proper phone line connection and is waiting to detect a dial tone PROGRAM LOAD NOW DIALING The terminal is dialing the NMS telephone number that was entered into the terminal in Merchant Programming PROGRAM LOAD WAITING FOR ANSWER The terminal has dialed out and is waiting for an answer from the host PROGRAM
55. DATE TIME Enter the transaction amount and verify that it is correct then press YES ENTER The following four prompts are typical CARD SALE The terminal dials the host DIALING NOW CARD SALE The terminal connects to the host PROCESSING NOW CARD SALE This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing 3 If you want a second receipt press YES The PRINT SECOND RECEIPT Customer receipt is printed If you do not want a second receipt press NO CORRECT YES OR NO CARD SALE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation 1 5 Chapter 1 Credit Card Sale with CVV2 Data Manually enter the customer credit card information to initiate a credit card sale with CVV2 data NOTE CVV2 is used for manually entered sales transactions only Fz Step by Step 3 To perform a credit card sale with CVV2 data Step Terminal display Action 1 Manually enter the customer card number then SWIPE CUSTOMER CARD press ENTER DATE TIME 2 CARD SALE Enterthe expiration date then press ENT
56. DM and MagTek NDC Check Services NDCCHECK Yes NOTICE This terminal is end of life Your old machine may qualify for SEL trade in value Visit www HypercomT 7Plus com 7 2 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Table 7 1 Check services certification Check Services Check services Imaging nager Nextrans Nextrans Yes ACH Check NPCACH Yes POM Inc Telecheck Yes Preferred Check Telecredit Yes Preferred Check Services Telecredit Yes Rocky Mountain Retail Systems RMRS Yes Yes Yes RDM and RMRS Also called NCN MagTek Rocky Mtn Ogden Telecredit Yes Secure Payment Systems Telecredit Yes Select Check Telecredit Yes Systems Techniques Telecredit Yes Telecheck Telecheck Yes TeleCheck B Telecheck B Yes TeleCheck ECA Telecheck Yes Yes Yes RDM Telecredit Equifax Telecredit Yes TOTAL Check TOTALCheck Yes Yes ICS International Check Service ICSACH Yes ValiCheck JBS Yes Velocity Plus Telecredit Yes Welcome America Telecheck Yes World Check Telecheck Yes XACT Telecheck Yes ypercom Corporation NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C H 7 3 Chapter 7 Performing an ACH Electronic Check Conversion Transaction
57. E 2 TERMINAL LOCK Press YES CORRECT YES OR NO 3 To unlock the terminal enter the current CLOSED password then press ENTER If the password is ENTER PASSWORD incorrect the display does not change Pressing the Cancel key has no effect The default password is 0000 If the password is correct the Idle prompt SWIPE CUSTOMER CARD appears DATE TIME NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 4 9 Chapter 4 Term Master Suite Help Function 6 Use Term Master Suite Help to obtain terminal diagnostic information Step by Step To obtain Term Master Suite help Step Terminal display Action 1 Press the key sequence Function 6 ENTER SWIPE CUSTOMER CARD DATE TIME 2 NMS CALL Press YES to start the NMS call CORRECT YES OR NO DATE TIME NMS CALL The terminal dials out to host DIALING NOW NMS CALL The terminal waits for a response PROCESSING NOW NMS CALL The is successful authorized with an approval code from the host APPROVAL XXXXXX Toggle Card Swipe Function 31 Function 31 Toggle Card Swipe switches where the card swipe is used from the S7C PIN pad or the terminal The Term Master Terminal Configuration Table downloads S7C support This configuration allows a card swipe at the S7C at the time of the
58. ER EXPIRATION DATE MMYY DATE TIME 3 O Not Provided Enter the number for one of the selections then 1 Present press ENTER 2 Illegible 9 Not Present 4 Type the CVV2 three digit security code that is CARD SALE on the back of the customer card then touch or press ENTER Cvv2 FROM CARD The code name is different for each processor CVV2 Card Verification Value 2 from Visa CVC Card Validation Code from MasterCard CID Card Identification Digits from AmericanExpress NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 6 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Step Terminal display Action 5 CARD SALE Enterthe transaction amount then press ENTER add The Merchant receipt starts printing if Preprint is XX XX enabled in Term Master DATE TIME CARD SALE The terminal dials the host DIALING NOW CARD SALE The terminal connects to the host PROCESSING NOW CARD SALE The transaction is approved The Merchant receipt completes printing APPROVAL XXXXXX 6 PRINT SECOND RECEIPT If you want a second receipt press YES The Customer receipt is printed If you do not want a secon
59. HA SORAR NERUS SEOS WAKE VSE ruta UB fue com Report and Receipt Samples HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 TRANSACTION TOTALS BY ISSUER CASHIER TILL 1 MASTERCARD SALES 0 0 00 REFUNDS 0 0 00 TOTAL 0 0 00 GRAND TOTALS SALES 0 0 00 REFUNDS 0 0 00 TOTAL 0 0 00 Open Tab Report HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 OPEN TABS NOV 20 03 000005 HYPERCOM INV TRANS SERVER AUTH CARD NUMBER CARD TYPE TIP TOTAL 990869 OPEN TAB 2 44 4446661234567892 VIS 50 00 365 805 end of Your old machine pe EDS SEATS trade in value Visit www HypercomT7Plus com 8 15 Chapter 8 Settlement Financial HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 58961131 MERCHANT 1234567 HYPERCOM BATCH 000001 OCT 25 03 09 18 SALES 3 14520 20 REFUNDS 0 0 00 HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL LD 58961131 TRANSACTION TOTALS BY ISSUERS OCT 25 03 09 18 VISA SALES 29 14520 20 REFUNDS 0 0 00 TOTAL 29 14520 20 GRAND TOTALS SALES 29 14520 20 REFUNDS 0 0 00 TOTAL 29 14520 20 8 16 NOTICE This terminal js end rita Re Saura SORAR Manual 0948 Visi WAR ev CCo Report and Receipt Samples NOTICE Th
60. HARGE 0 50 TOTAL 5 00 TOTAL 12 50 TOTAL 20 00 TESTCARD NO REFUNDS ALLOWED SIGNATURE NOT REQUIRED SIGNATURE NOT REQUIRED X x X I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 8 Debit Receipts Debit with cash back and surcharge Debit Sale Debit Refund HYPERCOM HYPERCOM HYPERCOM 2851 W KATHLEEN ROAD 2851 W KATHLEEN ROAD 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHOENIX AZ 85053 PHOENIX AZ 85053 PHONE 602 504 5000 PHONE 602 504 5000 PHONE 602 504 5000 TERMINAL I D 58961313 TERMINAL LD 58961313 TERMINAL I D 58961313 MERCHANT HYPERCOM MERCHANT HYPERCOM MERCHANT 4 HYPERCOM DEBIT DEBIT DEBIT SALE CASH EXP 12 03 DEBIT EXP 12 03 DEBIT REF EXP 12 03 BATCH 000001 INVOICE 194722 BATCH 000
61. LEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 MERCHANT HYPERCOM VISA SRV 1 4446661234567892 OPEN TAB EXP 12 03 BATCH 00001 INVOICE 992023 DATE NOV 28 03 TIME 12 20 BASE 20 00 TIP TOTAL TIP GUIDE 10 2 00 15 3 00 20 4 00 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY NOTICE This terminal j gg Hg iv eeu eiii e Ua Bo RP Rar SEOS WAKE VSE rut 6 Report and Receipt Samples Close Receipt HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 MERCHANT HYPERCOM VISA SRV 1 4446661234567892 CLOSE TAB EXP 12 03 BATCH 00001 INVOICE 992023 DATE NOV 28 03 TIME 12 20 BASE 20 00 TIP TOTAL TIP GUIDE 10 2 00 15 3 00 20 4 00 ADDITIONAL FOOTER LINE 1 ADDITIONAL FOOTER LINE 2 ADDITIONAL FOOTER LINE 3 ADDITIONAL FOOTER LINE 4 MERCHANT COPY 365 805 end of Your old machine ose malit amp a generous trade in value Visit www HypercomT7Plus com 8 5 com Corp Chapter 8 Descriptors on Receipt Descriptor HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 MERCHANT HYPERCOM VISA 4446661234567892 SALE EXP 2 03 BATCH 00001 INVOICE 992023 28 03 TIME 12 20 AUTH NO 43 TOTAL
62. LOAD TRAINING MODEM The terminal has made a connection and is communicating with the host PROGRAM LOAD LOADING MEM 01 X X X X The terminal is downloading the software application from the host Approximate time is 25 minutes PROG LOAD PROG LOAD GOOD The terminal has successfully downloaded the software application from the host PLEASE INITIALIZE After receiving the software application initialize the terminal for the host to download the merchant profile This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercom Corporation NOTICE 940365 005 rev C 4 15 Chapter 4 Terminal Software The Terminal Software functions allow the merchant to verify the terminal software name request Term Master to program the terminal using downloading and display network transmission and receipt errors and response times 7 970 or 58 Function 32 With Function 3 2 ENTER the terminal displays the PIN pad software revision Software Name and Revision Function 91 Software Name and Revision allows a fixed display of the software name release subrelease letter download release and boot program name Step by Step To view the software name and revision Step Terminal display Action 1 Press the key sequence Function 9 1 SWIPE CUSTOMER CARD ENTER DATE TIME Press the Cancel k
63. MOUNT XX XX CARD SALE The terminal sends the information to the host DIALING NOW CARD SALE This display with an approval code from the host indicates successful authorization or host capture PROCESSING NOW CARD SALE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX The Merchant receipt completes printing The terminal returns to the Idle prompts SWIPE CUSTOMER CARD DATE SALE NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercom Corporation 1 11 Chapter 1 Use Refund for transactions that have been processed in a batch that had already been settled NOTE There are two types of refunds credit refunds and debit refunds Fz Step by Step 3 To perform a Refund transaction Step Terminal response Action 1 Press the Refund key SWIPE CUSTOMER CARD DATE TIME 2 REFUND Swipe the card through the card reader SWIPE CUSTOMER CARD DATE TIME 3 CARD REFUND Enter the transaction amount verify that it is AMOUNT correct then press ENTER X XX DATE TIME CARD REFUND The following four prompts are typical The Merchant receipt starts printing if Preprint is enabled in Term Master Suite AMOUNT XX XX CARD REFUND The termina
64. N Pad Suppotl oon Ete Sib peditem cast te esos B Andean ae Berat sofa 4 27 Chapter 5 Gift Card Functions 1 5 1 Performing Gift Card Sale RARE ERE He 5 2 Performing a Gift Card Refund 2 2 ska drape IR v Ea E RERO IET uer Xu 5 3 Performing a Balance Inquiry on a Gift 5 4 Activating a Gift Card teu RE EAE PERRA RUE RUE Fuga Rua RE Rus nudus 5 5 Adding Funds to a Gilt cereri ee Repos eu tence RET ioe RO SOR di RC Hte 5 6 Transferring a Gift Card Balance 5 7 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 9 940365 005 Hypercom Corporation ix Chapter 6 Loyalty Card Functions Loyalty Card QVerView ni me Rede nete uec Sod e el Od d en 6 1 Issuingra Loyalty Gard a edt Dat Rete ient dut E enda EG dE Rp E a 6 2 Redeeming Points from a Loyalty Card 6 3 Refunding Points to a Loyalty 1 mre 6 4 Performing a Balance Inquiry on a Loyalty C
65. NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com T7 Plus HyperWare Retail and Restaurant Software Manual SPOS 07A Document Revision C April 22 2003 The Global Leader in Electronic Transaction Solutions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Hypercom Corporation 2851 West Kathleen Road Phoenix Arizona 85053 USA Corporate Telephone 602 504 5000 Corporate Fax 602 866 5380 Corporate Repairs Department 602 504 5378 Corporate Web Site www hypercom com Copyright 2003 by Hypercom Corporation Printed in the United States of America All rights reserved This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation The information Hypercom furnishes in this publication is believed to be accurate and reliable However the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any
66. NUMBER 3 CARD OFFLINE Enterthe transaction amount verify the amount AMOUNT then press ENTER XX XX DATE TIME 4 CARD OFFLINE Enterthe approval code of two to six digits then ENTER APPROVAL CODE press ENTER UT The Merchant receipt starts printing DATE TIME CARD OFFLINE The transaction is approved The Merchant receipt completes printing TRANSACTION ACCEPTED 5 PRINT SECOND RECEIPT If you want a second receipt press YES The CORRECT Customer receipt is printed If you do not want a second receipt press NO YES OR NO Thirty seconds after a transaction is completed or SWIPE CUSTOMER CARD when you press the Cancel key the terminal returns to the Idle prompt DATE TIME NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 22 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Mail or Phone Order Follow this procedure to perform a Mail Telephone Order transaction Fz Step by Step To perform a mail or telephone order transaction Step Terminal display Action 1 Press key sequence Function 6 5 ENTER SWIPE CUSTOMER CARD DATE TIME 2 MAIL ORDER Enter the account number then press ENTE
67. R ENTER CARD NUMBER DATE TIME 3 CARD MAIL ORDER Enter the expiration date then press ENTER EXPIRATION DATE MMYY DATE peru 4 0 Not Provided Enter 9 then press ENTER 1 Present 2 Illegible 9 Not Present 5 CARD MAIL ORDER Enter the amount verify that it is correct then AMOUNT press ENTER XX XX DATE TIME 6 CARD MAIL ORDER Enter the street address of the cardholder then ENTER ADDRESS press ENTER This prompt appears when you enable the AVS Address Prompt option in Term Master NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 23 Chapter 1 Step Terminal display Action 7 CARD MAIL ORDER Enter the zip code of the cardholder then press ENTER ZIP CODE ENTER This prompt appears when you enable the AVS Zip Code Prompt option in Term Master CARD MAIL ORDER The terminal dials the host The Merchant receipt starts printing DIALING NOW CARD MAIL ORDER The terminal sends the information to the host PROCESSING NOW CARD MAIL ORDER This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX Merchant receipt completes printing 8 PRINT SECOND RECEIPT If you want a second receipt press YES The Customer receipt is printed If you do not want a second rece
68. Retail and Restaurant So m ware Manual SPOS 07A 940365 005 rev C Performing a Balance Inquiry on Loyalty Card Use this procedure to inquiry the balance of points on the loyalty card s Step by Step E d To perform a refund transaction SWIPE CUSTOMER CARD DATE TIME Step Terminal response Action 1 SWIPE CUSTOMER CARD Press the key sequence Function 3 9 ENTER DATE TIME 2 1 ACCUMALATION Press backspace to view more options 2 ISSUE 3 REDEEM 4 REFUND 3 5 BAL INQUIRY Press 5 then press ENTER 6 TRNSFR BALANCE 4 BALANCE Swipe the loyalty card through the card reader or type the card number then press ENTER LOYALTY BALANCE DIALING NOW The terminal dials the host LOYALTY BALANCE PROCESSING NOW The terminal connects to the host LOYALTY BALANCE The terminal displays the available balance AVAILABLE BAL XX XX TODAY XX XX LOYALTY BALANCE The transaction is approved The receipt finishes printing APPROVAL XXXXXX This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7 5 Hypercom Corporation 6 5 NOTICE 940365 005 rev C Chapter 6 Adding Points to Loyalty Card Use this procedure to add points to a loyalty card that has already been issued 2 ru Step by Step 4 To add points to a loyalty card
69. The Merchant receipt completes printing 1 16 NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So ware Manual SPOS 07A m 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Dehit Refund Use Debit Refund for debit transactions you processed before the current batch pa Step by Step 3 To perform a Debit Refund transaction Step Terminal response Action 1 Press the Dehit key then the Refund key SWIPE CUSTOMER CARD DATE TIME 2 DEBIT REF Swipe the card through the card reader SWIPE CUSTOMER CARD The customer enters their PIN on the PIN PAD 3 DEBIT DEBIT REF Enter the transaction amount verify that it is AMOUNT correct then press ENTER XX XX DATE TIME CARD DEBIT REF The following four prompts are typical AMOUNT The Merchant receipt starts printing if Preprint is enabled in Term Master DATE TIME CARD DEBIT REF The terminal dials the host DIALING NOW CARD DEBIT REF The terminal connects to the host PROCESSING NOW CARD DEBIT REF This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing
70. This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercorn Corporation 13 940365 005 rev C Chapter 2 Performing Batch Log Number and Host ID Number Inquiry Use Batch Log Number and Host ID Number Inquiry to review the current batch number and the identification number assigned to each host NOTE You can also access this function by merchant Function 8 and pressing or touching Enter Step by Step n To perform a batch log number and host ID number inquiry Step Terminal response Action 1 Press Function 8 ENTER SWIPE CUSTOMER CARD DATE TIME 2 BATCH Type your password then press ENTER ENTER PASSWORD DATE TIME 3 BATCH Press the CLEAR key and the ENTER key to scroll through the HOST CURRENT BATCH transactions 01 HYPERCOM 000001 4 Touch CANCEL to exit the function and return to the Idle SWIPE CUSTOMER CARD prompt DATE TIME NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 2 14 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Reviewing the Batch Function 1 Use Batch Review to display and review the de
71. UTION Caution advises you that a negative result such as a loss of data can occur if you do not follow the instructions provided WARNING Warnings provide information that is essential to the safety of the user the equipment or both Failure to do as instructed can result in physical damage NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com xiv T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Transactions This section includes an overview of the T7 Plus terminal and procedures for financial transactions T7Plus Terminal Overview Financial transactions enable several types of terminal and transaction related operations The most common financial transactions appear on single keys simplifying the user interface However you can access less common functions through a Function xx ENTER combination key sequence NOTE The xx in the combination key sequence is a numeric value T7Plus terminal supports standard electronic funds transfer EFT transactions for up to 32 card ranges Settlement and reconciliation functions merchant functions and terminal statistics are available in addition to card initiated transactions External PIN pads D8 data entry pad and
72. XXXXXX The following prompts vary depending on the ACH Check Clear Enter Prompt field settings in Term Master 6 TRANS CARD x Type the amount then touch or press Enter The merchant receipt starts printing Amount XX XX Clear Enter COMMS The terminal dials the host Dialing now COMMS The terminal connects to the host Processing now RESPONSE The transaction is approved The merchant receipt finishes printing APPROVAL 123456 The terminal displays the Idle prompt This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7 5 Hypercorn Corporation 7 5 940365 005 Chapter 7 Setting the Check Reader Port Use this procedure to set which port the check reader or imager is attached to on a terminal Step by Step To set the check reader port Step Terminal response Action 1 Press Here for Menu Touch Press Here for Menu on the terminal display Swipe Customer Card NEW TRANS BATCH MENU MENU REPORTS TERMINAL MENU MENU 2 MAIN wore x Touch Setup on the terminal display New Trans Batcn Touch More if necessary to see the Inquiry selection Reports Terminal Server Tab Setup Tests 3 NEW TRANS wore x Touch Chk Reader Date Time Terminal Printer Comms Dial Passwords Speed Dial Card Reader Loyalty Chk Reader Browser 4 CHECK READER PORT X Touch the port wher
73. ant processing Some additional profile options include Password protection Security features such as Verify last four PAN digits Mod 10 PAN check Debit processing such as Signature not required No refunds allowed Till processing Customer PIN entry required Cash back Print receipt Printer support PIN pad support Adjustment allowed Product descriptor codes Invoice number Some of the options can require additional data entry steps As you or a customer swipes the card through the magnetic card reader or as you enter the PAN personal account number manually the terminal selects the transaction type and displays the name entered in the initialization options for the card range NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 4 Training When Training Mode is enabled the terminal simulates all transaction types and functions The terminal settles transactions as if it were a live terminal Enabling Disabling Training Mode Function 12 Follow this procedure to enable or disable Training Mode ES Step by Step 5 To enable Training Mode Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 1 2 ENTER TRAIN MODE ENTER PASSWORD Enter the password and press ENTER SWITCH TO TRAIN MODE YES OR NO
74. ard iiiilsseeseleeeeee Re 6 5 Adding Points to a Loyalty Card e a hrs 6 6 Transferring a Loyalty Card Balance rn 6 7 Chapter 7 Check Services Check Services Overview caiie hr mer rns 7 1 Check Verification Authorization m herren 7 1 Check Services Certification eh rmn 7 2 Performing an ACH Electronic Check Conversion Transaction 7 4 Performing a Paper Check Verification Authorization lees 7 5 Setting the Check Reader Port 1 2 2 2 ec hmmm 7 6 Chapter 8 Report and Receipt Samples Sales 2 0 2 0 ERO ee A ese ee a ee een ee OE Gone Bar ae ee ade yum eee eel 8 1 Debit Receipts o zar REED AREE as SURE SERE pane ERROR Iu bombed 8 2 EBT Receipts ee ey ERE bended bhi eec eL bebe I SEE 8 3 Check Receipts EP UTTTTTTT 8 3 Open Tab Receipt oa RE aot ei dada ERE T ER RE NE EU RP QM MEE EUN 8 4 Close Tab Receipt 2 1 joka bbe dd bre erre tp bebe Deeds RE LL 8 5 Descriptors on x eee day Sa ee wa ep E bee PR OU EG EG d RR
75. ay Action 1 Press the Reports key SWIPE CUSTOMER CARD DATE TIME 2 3 AUDIT Press 3 then press ENTER 4 SUMMRY 5 HISTORY 6 PERFORM 3 REPORTS Type the password then press ENTER ENTER PASSWORD 4 PRINT LIST Type the desired host number then press HOST NUMBER ENTER NOTE To print all of the host reports type 00 then DATE TIME press ENTER PRINT LIST The terminal prints the report then returns to the PRINTING Idle prompt PLEASE WAIT DATE TIME NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 3 2 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Report Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Printing a Batch History Report The Batch History report prints a report of all transaction totals by the host NOTE You can also access this function by merchant Function 79 Step by Step To print a Batch History report Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the Reports key DATE TIME 2 3 AUDIT Press 5 then press ENTER 4 SUMMRY 5 HISTORY 6 3 REPORTS Type the password then press ENTER ENTER PASSWORD 4 01 HYPERCOM Select the desired host then press ENTER 02 VISAK 03 SIGCAP 04
76. ch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Viewing the Settlement Status Function 29 To view the Settlement Status press the key sequence Function 2 9 ENTER Settlement Status displays five pages for each host as shown below To see the settlement status of another host use the ENTER or CLEAR keys To see the next page for the current host use the Backspace lt key The Settlement Status report is printed if you select ENTER at the initial PRINT REPORT prompt Terminal display Field Description HOST METHOD RR HOST Host name YY MM DD HHMM BH METHOD Settlement type Manual Auto Group Never RR Response code YY MM DD HHMM Settlement date and time Bst Batch 4 SALE ITEMS COUNT COUNT Transaction count AMOUNT AMT AMT Sale total REFUND ITEMS COUNT COUNT Transaction count AMOUNT AMT AMT Refund total ATTEMPT i RESP RR ATTEMPT Number of settlement attempts YY MM DD HHMM RESP RR Response code YY MM DD HHMM Settlement date and time HOST TRANSMIT TEXT HOST TRANSMIT TEXT This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE 940365 005 rev C Hypercom Corporation 2 19 NOTICE This terminal is end of life Your old machine may qualify for a
77. cified cashier server Perform report report 6 prints a summary of all open tabs This function can be password protected See Chapter 4 Access Control to enable or disable password protection NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation 3 7 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Terminal Functions The Merchant Functions enable several types of terminal and transaction related operations The most common merchant functions appear on single keys simplifying the user interface This chapter describes step by step instructions for performing merchant functions initialization Options The terminal receives its terminal options from the initialization host These options determine the general procedures and data entry prompts Terminal profiles refers to the set of options the terminal downloads from the host Term Master Suite For example initializing the terminal with specific restaurant options such as Tip Processing and Server Processing implements restaur
78. com 1 30 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Lodging Processing The initialization host can enable the lodging features to provide additional support for the lodging industry NOTE This basic option satisfies the essential requirements for the AMEX host only pa Step by Step 3 To perform a transaction in the Lodging Processing mode Step Terminal response Action 1 CARD TRANS Swipe the card enter the amount then press AMOUNT ENTER XX XX DATE TIME 2 CARD TRANS Enter the arrival date then press ENTER NOTE You can bypass each of these prompts by ARETE MMDDYY pressing ENTER without entering the nx information 3 CARD TRANS Enter the departure date then press ENTER DEPARTURE MMDDYY 4 CARD TRANS Enter the room rate then press ENTER ROOM RATE XX XX DATE TIME This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 31 Chapter 1 Step Terminal response Action 5 CARD TRANS Enter the American Express Program ID Valid AMEX PROGRAM ID AMEX Program IDs are numbers 1 6 The following four prompts are typical
79. ct Codes and Acquirer Table Batch Settle Reconcile terminal totals with host totals If the totals do not agree the terminal Settlement automatically uploads the entire batch to the host The terminal uploads all offline transactions before reconciling with the host 2 2 NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So m ware Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Table 2 1 Transaction and use Button Are Acton Function Use to Key Batch Function 99 Send a Statistics message to the host after a successful Batch Settlement This Settlement consists of terminal time outs communication errors card reads response times Statistics transmission and reception errors redials and reversals Batch Review Review Review each captured transaction in the current batch The transactions read from most recent to first and display invoice number type of transaction amount approval code PAN sequence number date and time Voided transactions and reversals are also included in Batch Review Enhanced Enable or disable additional information displayed during communication processes or Communication a line type change The ad
80. d receipt press NO CORRECT YES OR NO CARD SALE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE 940365 005 rev C ypercom Corporation 1 7 Chapter 1 Credit Card Sale with AVS Manually initiate a credit card sale with AVS Address Verification System enabled NOTE The following AVS options must be enabled in Term Master AVS Enabled on sale Prompt Address and Prompt ZIP Code Not all hosts support this transaction type Fz Step by Step 3 To perform a credit card sale with AVS Step Terminal display Action 1 Enter the customer card number on the terminal SWIPE CUSTOMER CARD keyboard then press ENTER DATE TIME 2 CARD SALE Enter the expiration date then press ENTER EXPIRATION DATE MMYY DATE TIME 3 CARD SALE Press YES or NO if the card is present CARD PRESENT Y ORN 4 CARD SALE Enter the amount and verify that it is correct then AMOUNT press ENTER XX XX DATE TIME 5 CARD SALE Enter the address then press ENTER ENTER ADDRESS NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 8 T7Plus HyperWare Retail a
81. ditional displays are Waiting for line Training modem Messages Dialing now and Waiting for answer Find Find Review a specific transaction by invoice number Information includes invoice number transaction type amount approval code PAN sequence number date and time The Find function also displays voided transactions and reversals Gift Card Function 47 Private Label prepaid electronic gift certificates Reports Reports View the Terminal Journal reports Till report 1 Server report 2 Audit report 3 and Issuer report 4 SPOS the acquirer name appears on all reports Reprint Reprint Reprint a receipt for any transaction in the current batch Totals Totals Review the Net Sale Totals Net Refund Totals Net Transaction Count and totals and transaction count for each card used NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C H ypercom Corporation 2 3 Chapter 2 Supported Host Table 2 2 Supported host This table displays the hosts support hosted in SPOS 07A software Supported Host Credit Debit EBT Gift Loyalty Phone American Express v Blackstone Comtel USB Datamark FDR CardNet FDR Nashville FDR Omaha Fifth Third Hypercom Lynk lt lt 155 NDC Global Payments Inc NOVA
82. e Ee hee oe ees 4 15 Terminal Sotwares EET 4 16 57 57 of S8 Functiom 32 os essa ek RR be wed ales wea aud E Gerd aad a RD Rem 4 16 Software Name and Revision Function 91 0 cece tent eee eee 4 16 STAT F rictiotir95 2 s Bas Bhat Lae ade neko a n Rod a ed e a aad 4 17 Response Time Monitor Function 96 llis m m 4 17 Access Control s2s4 cvicteve dra thea BU rod hawt dane deve eta gis Eden bodes FAG Rade 4 18 Password Change Function 90 0 teen meh 4 18 Reprint FUNCIONS dogs essei wee le ed cule cd E oe eee eae e eeu e 4 19 Reprint Last Receipt Function 72 2 2 0 cece 4 19 Reprint Receipt by Invoice Number Function 73 0 0 00 4 20 Server Cashier F nctlons 2 0 4 0 ses eek ru ERE IDE RE RE Rx ER ER Pao P BUR Le daa RE EUR Ru ee 4 21 Server Cashier Logon Logoff Function 77 m rhe 4 21 Server Cashier Report View Clear Function 7 men 4 22 Comms F nctioni98 vere Ee ERE EN a Gee OR a ERRARE re ete e t et 4 23 Date end Time Function nepos Ee perde eu NOR Up ARE e hed aed 4 24 Logon Function 93 ied E Ded xe Ue Fus bx ws meant pede Usu ee 4 25 Tip Discount Setup Function 61 hh amer hen 4 26 SIG PI
83. e the check reader or imager is attached The terminal displays the Idle prompt Currently RS232 RS232 Default PIN 7 6 NOTICE This terminal is end of life Your old machine may qualify for SEL trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaurant So ware Manual SPOS 07A 9403 m 65 005 rev C Report and Receipt Samples NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com This chapter provides samples of receipts and reports in the 40 column format Sales Receipts Credit Sale Debit Sale EBT Sale non PAN Truncated PAN Truncated PAN Truncated HYPERCOM HYPERCOM HYPERCOM 2851 W KATHLEEN ROAD 2851 W KATHLEEN ROAD 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHOENIX AZ 85053 PHOENIX AZ 85053 PHONE 602 504 5000 PHONE 602 504 5000 PHONE 602 504 5000 TERMINAL LD 58961313 TERMINAL I D 58961313 TERMINAL LD 58961313 MERCHANT HYPERCOM MERCHANT HYPERCOM MERCHANT s HYPERCOM VISA CSH 1 DEBIT CSH 1 EBT CSH 1 4446661234567892 7892 dicor go SALE EXP 12 03 SAL CSH EXP 12 03 EBT BATCH 000001 INVOICE 194722 BATCH 000001 INVOICE 194723 FOOD BENEFIT EXP 12 03 DATE OCT 25 03 TIME 08 57 DATE OCT 25 03 TIME 09 00 BATCH 000001 INVOICE 194724 AUTHNO 113272 AUTH NO 4 DATE OCT 25 03 TIME 09 01 RRN 102599090143 AUTHNO SALE AMT 10 00 CASH BACK 2 00 SURC
84. e type of report NOTE The terminal application must use SPOS 07A or higher to support this feature Please consult your client services manager for hardware software and Term Master requirements Step Terminal response Action X 01 1 Select one of the configured merchants to perform this 02 MERCHANT 2 terminal function Unique business names identify specific 03 MERCHANT 3 merchants 04 MERCHANT 4 NOTE Press the backspace lt key if necessary to see all of the merchants X Type the merchant password that is configured in ENTER PASSWORD Term Master then press or touch Enter DATE TIME NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 1 4 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Credit Card Sale Follow this procedure to perform a credit card sale transaction pa Step by Step 3 ad To perform a credit card sale transaction Step Terminal display Action 1 Swipe the customer card through the card SWIPE CUSTOMER CARD reader DATE TIME 2 CARD SALE The terminal display shows the card type AMOUNT CARD the type of transaction SALE and a PUE xx xx prompt to enter the amount
85. ects to the host PROCESSING NOW CARD OFFL The transaction is approved The voided transaction remains in the transaction log but it has a voided marker TRANSACTION ACCEPTED You can view the transaction but not alter it NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 2 12 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Reviewing a Transaction Use Transaction Review to display and review the details of a transaction contained in the open batch Within batch review you can void adjust or reprint the displayed transaction NOTE You can also access this function by merchant Function 1 and pressing or touching Enter ley Step by Step To review a transaction Step Terminal response Action 1 Press Review SWIPE CUSTOMER CARD DATE TIME 2 REVIEW Type the password then press ENTER ENTER PASSWORD DATE TIME 3 REVIEW Press the backspace lt key to scroll through the INV 990008 SALE XXX XX APPROVAL XXXXXX transactions CARD NUMBER TRANS DATE TRANS TIME SEQUENCE NO XXXXXX HOST HYPERCOM Press CANCEL to exit the function and return to the Idle prompt
86. ed tip percentage 3 Truncate PAN Truncate reports Disable 2nd receipt 98 Communication Enable or disable the display of additional information during the configuration communication processes and change the line type The additional displays are Waiting For Line Training Modem Dialing Now and Waiting For Answer The line types are leased LAN or dial Select line modes leased dial LAN 4800 LAN 19200 and CU Address NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C H ypercom Corporation 2 9 Chapter 2 Table 2 3 Function keys and use Function key Name Use to 99 Maintenance The password for Function 99 is 028510 The program functions available are 9 Clear Type 1 Everything Clears all Init tables cashiers and setup Type 2 Batch Clears batches only Type 6 Reversals Clears reversals only 31 Auto Test Selects the number of times to run the auto test A value of 0 runs the test continually 32 A Test Ans Displays the results of the Auto Test 96 Available Host Report Prints the hosts available in the Comms module 97 Acquirer Table Report Prints the information contained in the Acquirer Table of Term Master 98 TxRx Buffer Report Prints the contents of the Transmit and Receive Buffer 99 Init Table Report Prints contents of Init Table Hex memory dump
87. end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So m ware Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Reprint Functions The Reprint function prints a copy of receipts for transactions in the current batch Reprint Last Receipt Function 72 Step by Step To reprint the last receipt Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 7 2 ENTER 1 MERCHANT RECPT 2 CUSTOMER RECPT Enter 1 or 2 then press ENTER PRINTING PLEASE WAIT The printer prints a Merchant or Customer receipt for the last transaction REPRINT COMPLETE The print completes then the terminal returns to the Idle prompt This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE 940365 005 rev C ypercom Corporation 4 19 Chapter 4 Reprint Receipt by Invoice Number Function 73 Step by Step To reprint the receipt by invoice number Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the Reprint key REPRINT INVOICE ENTER INVOICE NUMBER Enter the invoice number then
88. eque bead NI equus 4 8 Terminal Reset Function 9 essem dex beeen Peewee PNEU Ra een meee Rd RE 4 8 Keyboard Lock FUNCIONA Eu eG RENE E Td ET EE 4 9 Term Master Suite Help Function 6 mmm reme 4 10 Toggle Card Swipe Function 31 nnn tenes 4 10 NOTICE This terminal is end of life Your old machine may qualify for Tenero trade in value Visit www HypercomT 7Plus com viii T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Test Functions ER RR RR Gre T EA qud pP Fue b Rete ee gue ads 4 11 Printer Test F nctlon 82 coste et eunte Sepia ak enka de dde RR RR E ee 4 11 Display Test Function x couches isan idee REDDERE RSEN ROg RR EO Reha Ree SR RES RS 4 11 Keyboard Test Function 84 ene iege bove eR TRY te edd Rubus Lae dien 4 12 Auto Settle Program Function 85 1 cect eee 4 13 Terminal Card Reader Test Function 89 0 0 0 ec ttt 4 14 PIN Pad TestFuncthloni94 uus cg eeu te ent Eee Pod Pho aa RRA e e Ee RT Bok d Scb o 4 14 Program Load Function 92 224 cce Re ERE bake DERE El ORE Fh e
89. er of transactions for the specified issuer Net column sum of all issuer transactions 81 Phone card Initiate a phone card transaction transaction 82 Printer test Test the printer connection to the terminal A receipt prints with alpha numeric characters of different font sizes Firmware information also prints on the bottom of the receipt 83 Display test Test the display The terminal will display all graphics and screens available on your terminal 84 Keyboard test Test the keyboard The terminal displays the column and row of the key pressed 85 Auto Batch Settle Auto Close times for each host at the terminal level 86 Check reader test Test the check reader or scanner Terminal prompts to swipe a check through attached check reader or scanner MICR data is displayed when check is successfully read This function works for Magtek check reader Magtek check scanner and RDM check scanner 89 Card read test Test the terminal card reader The terminal prompts Head Card Now Swipe the card The terminal displays Tracks 1 and 2 90 Password change Change the current password Initialization overwrites this change To change the password type the old password followed by the new one 91 Software name Enable a fixed display of the software name release subrelease letter and revision download release and boot program name 92 Request program Request a download of the program load 93 Logon Log the terminal on to the host to requ
90. er without reinitializing the terminal printer 72 Reprint last Reprint the last merchant or customer financial receipt receipt 73 Reprint receipt Reprint a specific receipt Use the invoice number to select a merchant or customer receipt 74 Card verification Pre authorize transaction amounts This process enables card validation before processing financial transactions This is a host specific function You can also select Card Verify for card verification You can block a card from card verifications 75 Balance inquiry Enable an cardholder to ascertain the balance available in the credit card account This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE 940365 005 rev C ypercom Corporation 2 7 Chapter 2 Table 2 3 Function keys and use Function key Name Use to 76 Debit Initiate a debit transaction TI Server log on log Log a server on or off The terminal supports up to 100 servers off 78 Server Table Print or delete all logged on servers 79 Terminal journal Print a 1 Till 2 Server Cashier 3 Audit 4 Summary or 5 Tab reports report For Multiple Host Standard the acquirer name appears on all reports The Audit report prompts for the host number If you enter 00 for the host number a complete journal report prints Count lt numb
91. erminal connects to the host LOYALTY LC REDEEM APPROVAL XXXXXX The transaction is approved The receipt finishes printing This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7 5 Hypercom Corporation 6 3 940365 005 rev C Chapter 6 Refunding Points to a Loyalty Card Use this procedure to refund points or add the approved amount of points to a customer s loyalty card from a previously approved transaction Step by Step To redeem points on a loyalty card DIALING NOW Step Terminal response Action 1 Press the key sequence Function 3 9 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACCUMALATION Press 4 then press ENTER 2 ISSUE 3 REDEEM 4 REFUND 3 LC REFUND Swipe the loyalty card through the card reader or type the SWIPE LOYALTY CARD card number then touch ENTER DATE TIME 4 LOYALTY LC REFUND Type the refund amount then touch or press ENTER AMOUNT XX XX DATE TIME LOYALTY LC REFUND The terminal dials the host LOYALTY LC REFUND PROCESSING NOW The terminal connects to the host LOYALTY LC REFUND APPROVAL XXXXXX The transaction is approved The receipt finishes printing 6 4 NOTICE This terminal is end of life Your old machine may qualify for ELSE trade in value Visit www HypercomT 7Plus co T7Plus HyperWare
92. est the encrypted working keys for the PIN pad This is a host specific function 94 PIN pad test Test the communication between the terminal and PIN pad and view the software version or the DUKPT key serial number 95 Network statistics Review the number of data transmission and reception errors for the terminal 2 8 NOTICE This of life Your old machine may qualify for trade in value Visit www HypercomT 7Plus co 7 Plus HyperWare Retail and Restaur nt So m ware Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Table 2 3 Function keys and use Function key Name Use to 96 Response time Review the terminal to host response time statistics The terminal monitor displays four time windows and the number of transactions for each window 97 Local You can perform Local programming at the terminal level You can programming for enable or disable Check Reader Select Check Reader Port Port Password 85232 Protection ad Dialing options and Tip Assist Default Password protection for Void Refund Adjust Reports Offline Dialing options for Handset Toll Memory fast Referral Tip Assist for Suggested tip percentage 1 Suggested tip percentage 2 Suggest
93. ew the Net Sales totals Net Refund totals Net Transaction count and totals and transaction count for each card type NMS help Activate a call to Term Master for uploading a snapshot of diagnostic statistics The NMS telephone number in the terminal setup is the dial number Display batch numbers Display current data batch numbers NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C H ypercom Corporation 2 5 Chapter 2 Table 2 3 Function keys and use Function key Name Use to 9 Auth only Verify funds availability and hold funds until the terminal receives a draft or capture transaction 10 Date and time Adjust the date and time 12 Training mode Enable the terminal to operate in Training mode Training mode enables you to perform all financial transactions including settlement but does not affect the live batch The text TRAINING MODE prints on all receipts and the signature line is omitted 20 Open Close Print Open close or print a tab transaction tabs 21 Journal search Review a specific transaction Information displayed for review is invoice invoice number number type of transaction amount approval code PAN sequence number date and time Voided transactions and reversals are also displayed 22 Shift Reset and increment
94. ey to return to the Idle prompt MERCHANT FUNCTION TSPOS7 07A DLL 00 T7AEPRMA10 700000011 The following table describes the display panel fields Field Description TSPOS7 Program name 07A Program release DLL 00 Download release number T7AEPRM410 Boot program name and release number 70000001 1 Profile ID NOTICE This terminal is end of life Your old machine may qualify for trade in value Visit www HypercomT 7Plus com 4 16 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com STAT Gall Function 95 Network Statistics enables the user to review the number of data transmission and reception errors for the terminal Step by Step To view the network statistics Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the key sequence Function 9 5 ENTER DATE TIME The number of transmission and reception errors MERCHANT FUNCTION are displayed RX ERR Press the Cancel key to return to the Idle prompt 0000 0000 Response Time Monitor Function 96 Step by Step To view transaction response times Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the ke
95. f life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C ypercom Corporation 3 5 Chapter 3 Reprint Receipt by Invoice Number Function 73 Step by Step To reprint the receipt by invoice number Step Terminal display Action 1 Press the Reprint key SWIPE CUSTOMER CARD DATE TIME 2 Enter the invoice number for the transaction to be REPRINT INVOICE reprinted then press ENTER ENTER INVOICE NUMBER 3 1 MERCHANT RECPT Press 1 or 2 for the receipt you want then press 2 CUSTOMER RECPT ENTER The printer prints a receipt for the last PRINTING transaction PLEASE WAIT The terminal returns to the Idle prompt REPRINT COMPLETE NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 3 6 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Report Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Reports Function 79 Terminal journal reports prints one of four reports Audit report report 3 prints all transactions in the current batch Summary report report 4 prints a summary report of all transaction totals by the issuer History report report 5 prints all transactions in the current batch performed by the spe
96. fe Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercorn Corporation 5 3 NOTICE 940365 005 rev C Chapter 5 Performing a Balance Inquiry on Gift Card Use this procedure to inquire the balance of funds on the gift card 1 Step by Ste A To perform a gift card balance inquiry Step Terminal response Action 1 Press the key sequence Function 3 8 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACTIVATE Press backspace to view more options 2 ADD VALUE 3 SALE 4 REFUND 4 5 BAL INQUIRY Press 5 then press ENTER 6 TRF BALANCE 5 BALANCE Swipe the gift card through the card reader or type the card SWIPE CUSTOMER CARD number then press ENTER DATE TIME GIFT CARD BALANCE The terminal dials the host DIALING NOW GIFT CARD BALANCE The terminal connects to the host PROCESSING NOW RESPONSE The transaction is approved The terminal displays the AVAIL BAL xx xx available balance and a receipt is printed listing the available TODAY xx xx balance The terminal returns to the Idle prompt SWIPE CUSTOMER CARD DATE TIME 5 4 NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So m ware Manual SPOS 07A 940365 005 rev C Gift Card Functions NOTICE This term
97. h sale There are six functions used to support gift card programs Activate Add Value Sale Refund Balance Inquiry and Transfer Balance Some hosts may not support all of these functions If a function is selected that is not supported by the host the message ERROR WRONG TRAN is displayed Gift card receipts may be different for each host Gift cards cannot by swiped to initiate a transaction You must enter the gift card screen to access the functions NOTE You can also access gift card functions with merchant Function 38 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Chapter 5 Performing a Gift Card Sale Use this procedure to deduct funds from the customer s gift card for purchase of merchandise or services at the merchant s place of business a Step by Step To perform a gift card sale Step Terminal response Action 1 SWIPE CUSTOMER CARD Press the key sequence Function 3 8 ENTER DATE TIME 2 1 ACTIVATE Press 3 then press ENTER 2 ADD VALUE 3 SALE 4 REFUND 3 GIFT SALE Swipe the gift card through the card reader or type the card ENTER CARD NUMBER number then press ENTER 4 GIFT CARD GIFT SALE Type the transaction amount then press Enter AMOUNT XX XX DATE TIME GIFT CARD The terminal dials the host DAILING NOW GIFT CARD The terminal connects to the host PROCESSING NOW
98. inal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Use this procedure to activate a gift card for use and to place an initial amount of funds on the card Step by Step zi To activate gift card Step Terminal response Action 1 Press the key sequence Function 3 8 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACTIVATE Press 1 then press ENTER 2 ADD VALUE 3 SALE 4 REFUND 3 GC ACTIV Swipe the gift card through the card reader or type the card SWIPE GIFT CARD number then press ENTER DATE TIME 4 GIFT CARD Gc Type the amount of funds to be placed on the gift card then ACTIV press ENTER AMOUNT XX XX DATE TIME 5 GIFT CARD GC ACTIV Swipe the gift card through the card reader or type the card number then touch ENTER SWIPE GIFT CARD GIF CARD GC ACTIV The terminal dials the host DIALING NOW GIFT CARD GC ACTIV The terminal connects to the host PROCESSING NOW GIFT CARD GC ACTIV The transaction is approved The receipt finishes printing APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 5 5 Chapter 5 IN Adding Funds to a Gift Card Use this procedure to add funds to a gift card that has already been issued and activated m Step b
99. inal waits for another change ENTER CASHIER NUMBER m NTER CAS If you do not need to change another cashier s status press the Cancel key The terminal returns to the Idle prompt NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercorn Corporation 4 21 Chapter 4 Server Cashier Report View Clear Function 78 Step by Step To view or clear a server or cashier report Step Terminal display Action 1 Press the key sequence Function 7 8 SWIPE CUSTOMER CARD ENTER The terminal requests a password DATE TIME 2 MERCHANT FUNCTION Enter the password then press ENTER The ENTER PASSWORD terminal displays a list of three options 3 Enter the number of the desired function 1 RPT 1 RPT prints a report of the servers currently 2 VIEW logged on 3 CLEAR 2 VIEW displays the same information on the terminal 3 CLEAR clears the log logoff of all servers The terminal returns to the Idle prompt when the selected operation is complete NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 4 22 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit ww
100. int Functions Mam geb ERE Rp ach eee deed 3 5 Reprint Last Receipt Function 72 a pe TE a E m nnn 3 5 Reprint Receipt by Invoice Number Function 73 I e eee 3 6 Reports FUNCION PEUT 3 7 Chapter 4 Terminal Functions Initialization Options uus wee pone DERE n Md RE aie E ae ee RUE x ades Eaa in eR 4 1 Training ie det dre e ea S a aTa od a EU RR 4 2 Enabling Disabling Training Mode Function 12 e 4 2 Accessing Merchant FUNCIONS s 4 200 ride Ik Paw er Leur amr va eram Eve bed Fd Pun ui 4 3 Open Tab Function 20 1 MR IFTE M durae Rb reto Eg wee d 4 3 Close Tab Function 20 2 issus REESE ER RR EIU ng tk E EGRE GU Rus RD ERO ER RR REDE 4 4 Open Tab Report Function 20 3 ERR IER E U Puri pad vg dea 4 5 Local Options Selection 22 22 nbRIeBReS Lee deb E Ie IUe eR ees 4 5 Add Shifts by Increments Function 22 1 4 7 Reset Shift Numbers Function 22 2 rre 4 7 Deployment F nctlom0 reesi one iq ber RAM ERE nere Ue VIS SS Yun
101. ipt press NO CORRECT YES OR NO CARD MAIL ORDER Thirty seconds after a transaction is completed or APPROVAL XXXXXX when you press the Cancel key the terminal returns to the Idle prompt DATE TIME 1 24 7 Plus HyperWare Retail and Restaurant So NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com T ware Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com The T7Plus terminal uses the E MAIL key on the standard keypad overlay to initiate EBT transactions when enabled in Term Master EBT Purchase Food Stamps Follow this procedure to perform an EBT food stamp purchase pa Step by Step 3 To perform an food stamp purchase Step Terminal display Action 1 Press the E Mail key to start an EBT transaction SWIPE CUSTOMER CARD DATE TIME 2 EBT Swipe the customer card through the card SWIPE CUSTOMER CARD reader Manual entry of EBT cards is allowed for DATE TIME only Prior EBT approved transactions which are performed offline 3 1 FOOD STAMP Select 1 for Food Stamp then press ENTER 2 CASH BENEFIT NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365
102. is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co T7Plus HyperWare Retail and Restaur nt So ware Manual SPOS 07A m 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Open Tab Report Function 20 3 Use the Open Tab Report function to open tab reports Step by Step To open Tab Report Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 2 0 ENTER 1 OPEN TAB 2 CLOSE TAB 3 TAB REPORT Press 3 ENTER DATE TIME SWIPE CUSTOMER CARD The terminal prints an open tab report then returns to the Idle prompt Local Options Selection Use the following procedure to set local options Step by Step To perform Local Options Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the key sequence Function 9 7 ENTER DATE TIME 2 LOCAL PROG Enter the password then press ENTER LOCAL OPTIONS SELECT ENTER PASSWORD 3 SCANNER PORT DFLT Enter the number of the reader port type then press 0 DFLT 1 RS232 2 PIN ENTER 4 VOID PASSWORD USED Press YES or NO YES OR NO 5 REFUND PASSWORD USED Press YES or NO YES OR NO 6 ADJUST PASSWORD USED Press YES or NO YES OR NO This terminal
103. is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercorn Corporation 940365 005 rev C 4 5 Chapter 4 Step Terminal display Action 7 REPORT PASSWORD USED Press YES or NO YES OR NO 8 OFFLINE PASSWORD USED Press YES or NO YES OR NO 9 MERCHANT PASSWORD USED Press YES or NO YES OR NO 10 HANDSET DIAL ALLOWED Press YES or NO YES OR NO 11 TOLL DIAL ALLOWED Press YES or NO YES OR NO 12 MEMORY FAST DIAL Press YES or NO YES OR NO 13 REFERRAL DIAL USED Press YES or NO YES OR NO 14 SUGGESTED TIP Enter the suggested tip percent then press ENTER 1 XX 15 SUGGESTED TIP Enter the suggested tip percent then press ENTER 2 XX 16 SUGGESTED TIP Enter the suggested tip percent then press ENTER 3 XX 17 TRUNCATE PAN Press YES or NO YES OR NO 18 TRUNCATE REPORTS Press YES or NO YES OR NO 19 DISABLE 2nd RECEIPT Press YES or NO YES OR NO TRANSACTION ACCEPTED Terminal returns to the Idle prompt 4 6 NOTICE This TSTPRIT E SIS of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus co 7 Plus HyperWare Retail and Restaurant So m ware Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Add Shifts by Increments
104. it www HypercomT7Plus com Settlement ERC Successful MERCHANT 123456789012345 SIGCAP 58961131 AUG 24 03 09 18 NOTIFICATION OF RECEIPT UPLOAD APPROVAL NUMBER OF RECEIPTS UPLOADED 0114 Settlement ERC Unsuccessful MERCHANT 123456789012345 SIGCAP 58961131 AUG 24 03 09 18 NOTIFICATION OF RECEIPT UPLOAD BATCH TRANSFER WAIT NUMBER OF RECEIPTS UPLOADED 0000 Receipt Upload Failed 1 Please settle manually 2 If upload fails again please contact helpdesk 365 805 end of Your old machine Hose EDS SEATS trade in value Visit www HypercomT7Plus com 8 17 Chapter 8 NOTICE Server Open Tab Report HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 OPEN TABS NOV 20 03 000005 HYPERCOM INV TRANS SERVER AUTH CARD NUMBER CARD TYPE TIP TOTAL 990869 OPEN TAB 1 46 4446661234567892 VIS 50 00 Server ID Server Report HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 SERVER LOG ON REPORT NOV 20 03 SRV 2 SRV 1 SRV 3 8 18 NOTICE This terminal f lif retail arid Som Ware Manual SPOS 0946 VSE wae SU fev C Report and Receipt Samples Reprint HYPERCOM 2851 W KATHLEEN ROAD PHOENIX AZ 85053 PHONE 602 504 5000 TERMINAL I D 70000002 MERCHANT HYPERCOM VISA
105. l dials the host DIALING NOW CARD REFUND The terminal connects to the host PROCESSING NOW CARD REFUND This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 1 12 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Debit Transaction Activate a debit transaction by pressing the Dehit key ES Step by Step 3 To perform debit transaction Step Terminal response Action 1 Press the Dehit key SWIPE CUSTOMER CARD DATE TIME 2 DEBIT Swipe customer card through the card reader SWIPE CUSTOMER CARD The terminal display shows the type of transaction DEBIT and a prompt to enter the DATE TIME amount 3 CARD DEBIT Enter the amount verify that it is correct then SALE AMOUNT press ENTER XX XX DATE TIME 4 WAITING FOR PIN The customer enters the PIN then presses Enter on the PIN pad The Merchant receipt starts printing CARD DEBIT The terminal sends the information to the host DIALING CARD DEBIT This display wi
106. lar card The terminal uses operator entered invoice numbers instead of default terminal generated invoice numbers NOTE The Invoice Number must be enabled on the Issuer Table in Term Master pa Step by Step 3 To perform transaction using the Invoice Number Step Terminal response Action 1 Swipe the customer card through the card SWIPE CUSTOMER CARD reader DATE TIME 2 CARD TRANS Enter the one to six digit invoice number then INVOICE NUMBER press ENTER XXXXXX DATE TIME CARD TRANS The following four prompts are typical AMOUNT AMT The Merchant receipt starts printing if Preprint is enabled in Term Master CARD TRANS The terminal dials the host DIALING NOW CARD TRANS The terminal connects to the host PROCESSING NOW CARD TRANS This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX The Merchant receipt completes printing 3 PRINT SECOND RECEIPT If you want a second receipt press YES The Customer receipt is printed RRECT YES OR CORREC 5 9R NO If you do not want a second receipt press CARD TRANS Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus
107. last card total pressing ENTER results in the terminal displaying the following prompt 4 NO MORE TOTALS Press the Cancel key to return to the Idle prompt NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C H ypercom Corporation 2 17 Chapter 2 Performing Settlement Use Settlement to transmit the batch totals to the host for end of day processing Step by Step To perform a settlement Step Terminal display Action 1 Press Settle SWIPE CUSTOMER CARD DATE TIME 2 SETTLE Type your password then press ENTER ENTER PASSWORD 3 SETTLE Type the specific host number or press 0 for all HOST NUMBER hosts then touch or press ENTER DATE TIME 4 The terminal scans the batch for totals SCANNING BATCH The Confirm Batch totals field in Term PLEASE WAIT Master must be enabled for this function 5 The terminal displays the sales total If the total is SALES TOTAL XX XX correct touch or press ENTER CORRECT YES OR NO If the sales total is incorrect touch Check the batch listing for any discrepancies and return to step 1 NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 2 18 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Bat
108. mma eee ae A RR ea Pedes de bebe edi ae See eee eee 1 2 Financial Transactions Geet evans tare edt dove hele eee anda 1 3 Terminal Initiated Transactions 1 3 User Initiated Transactions o isi Ex Rond m RU d epa ea E Ra NR RR 1 3 Multi Merchant Support eyed x reb dien B bp epe xe EE ER ached ewe SU EI pega 1 4 CreditCard 2 ea aang NE RI EEG EU RUNE EE RUE EE 1 5 Credit Card Sale with CVV2 1 6 Credit Card Sale witht AVS vd uote reet ete ee hey CGN pw ed deo ded ed e 1 8 Manually Entered Gard ssis na preteen tret A eire epee Bets raa eG ead Read eee 1 10 L ETA 1 12 Debit Transaction iiio ebembbRO DROP ere dude EP eed ex eit 1 13 Tender AMOUNT i vua t boda nee cuf ied pee cane e Rp ooh m gol Roscoe 1 14 D bit Sale Plus Cash REID NSIBA E IRAE TE 1 16 Refund edu eor Tere S ewe ADI tabs RESP E E Rd Eure 1 17 Card Verification ee b hu MUR eee ete edite dune ere ste ped dee be kt 1 18 Account Select and PIN Entry
109. n 1 Press the key sequence Function 2 0 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 OPEN Press 2 ENTER to close a tab 2 CLOSE TAB 3 CLOSE TAB Enter the password then press ENTER ENTER PASSWORD NoTE This is an optional prompt 4 CLOSE TAB If you enabled server processing the terminal prompts ENTER SERVER NUMBER for a server number By entering the number of a server currently logged you can adjust transactions performed only by that server If you enter an invoice number of another server the terminal displays INVOICE NUMBER MISSING Press ENTER to bypass the server entry and adjust any transaction in the batch 5 ENTER INVOICE NUMBER Enter the invoice number of the open tab you want to close then press ENTER 6 CARD CLOSE TAB Press YES to close the tab or NO to keep it open CORRECT XX XX YES OR NO 7 TOTAL Verify the invoice total If correct press YES The CORRECT XX XX Merchant receipt starts printing If the invoice total is incorrect press NO enter new base amount and tip amount then verify the total again TRANSACTION ACCEPTED The terminal updates the transaction and briefly displays this prompt The Merchant receipt completes printing 8 PRINT SECOND RECEIPT Press YES to print the Customer receipt Press NO to CORRECT YES OR NO bypass this selection CARD CLOSE TAB Press the Cancel key to return to the Idle prompt TRANSACTION ACCEPTED 4 4 NOTICE This terminal
110. n 3 9 ENTER DATE TIME 2 1 ACCUMALATION Press 2 then press ENTER 2 ISSUE 3 REDEEM 4 REFUND 3 LC ISSUE SWIPE LOYALTY CARD Swipe the loyalty card through the card reader or type the meme Husum card number then touch ENTER DATE TIME 4 LOYALTY LC ISSUE The terminal dials the host DIALING NOW LOYALTY LC ISSUE The terminal connects to the host PROCESSING NOW LOYALTY LC ISSUE The transaction is approved The receipt finishes printing APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for ELSE trade in value Visit www HypercomT 7Plus com 6 2 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Redeeming Points from Loyalty Card Use this procedure to redeem points from a loyalty card s Step by Step E To redeem points from a loyalty card DIALING NOW Step Terminal response Action 1 Press the key sequence Function 3 9 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACCUMALATION Press 3 then press ENTER 2 ISSUE 3 REDEEM 4 REFUND 3 LOYALTY LC REDEEM Swipe the loyalty card through the card reader or type the SWIPE LOYALTY CARD card number then touch ENTER DATE TIME 4 LOYALTY LC REDEEM Enterthe amount then press ENTER AMOUNT XX XX DATE TIME LOYALTY LC REDEEM The terminal dials the host LOYALTY LC REDEEM PROCESSING NOW The t
111. nd Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Step Terminal display Action 6 CARD SALE Enter the zip code then press ENTER The Merchant receipt starts printing ENTER ZIP CODE CARD SALE The terminal dials the host DIALING NOW CARD SALE The terminal connects to the host PROCESSING NOW CARD SALE The transaction is approved The Merchant receipt completes printing APPROVAL XXXXXX 7 PRINT SECOND RECEIPT If you want a second receipt press YES The Customer receipt is printed If you do not want a second receipt press NO CORRECT YES OR NO CARD SALE Thirty seconds after a transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation 1 9 Chapter 1 Manually Entered Card Enter the card number and expiration date if the magnetic stripe is unreadable or not encoded Also use manual entry for cases when the card is not presented such as mail or telephone orders The terminal beeps and waits for more data if you enter a number that is too short The terminal displays UNSUPPORTED C
112. nt to the HyperWare software application and Term Master This book is divided into four chapters Chapter 1 Transactions step by step instructions for cardholder initiated credit and debit card transactions Chapter 2 Batch Functions step by step instructions for batch functions available for the T7Plus terminal Chapter 3 Report Functions step by step instructions for printing and reprinting reports Chapter 4 Terminal Functions step by step instructions for performing terminal functions Chapter 5 Gift Card Functions step by step instructions for performing gift card transactions Chapter 6 Loyalty Card Functions step by step instructions for performing loyalty card transactions Chapter 7 Check Services information for check service certifications Chapter 8 Report and Receipt Samples examples of standard reports and receipts Guide Conventions This section provides information to help you understand the procedures and concepts presented in this guide The following special terms and style conventions are used throughout this document Component names Special bold text highlights certain items including the names of terminal keyboard keys and PIN pad keys This bold text appears in instructions for specific actions such as pressing keys typing in text boxes and selecting from lists Some examples are Press the key sequence Function 2 0 ENTER Type the password then press ENTER Emphasis Emphasis is indicated by
113. o test a transaction Step Terminal display Action 1 SWIPE CUSTOMER CARD Press the key sequence Function 0 ENTER PROCESSING NOW DATE TIME 2 TEST Enter the Host number then press ENTER HOST NUMBER DATE TIME TEST The terminal dials the host DIALING NOW TEST The terminal waits for a response TEST TRANSACTION COMPLETE The terminal indicates the test transaction is successful Press the Cancel key to return to the Idle prompt Terminal Reset Function Terminal Reset Function 3 resets the terminal and initiates the terminal self diagnostic tests During reset the terminal briefly displays the software name revision level download program initialization number and memory status NOTICE This terminal is end of life Your old machine may qualify for a enerous trade in value Visit www HypercomT 7 Plus co m 4 8 T7Plus HyperWare Retail and Restaurant Sofiware Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Keyboard Lock Function 4 Keyboard Lock enables the user to lock the keyboard preventing unauthorized access Step by Step To perform a Keyboard Lock Step Terminal display Action 1 Press the key sequence Function 4 ENTER SWIPE CUSTOMER CARD DATE TIM
114. pe the customer card through the card SWIPE CUSTOMER CARD reader DATE TIME 3 1 FOOD STAMP Press 2 for cash benefit then press ENTER 2 CASH BENEFIT 4 EBT EBT Enter the amount then press ENTER SALE AMOUNT XX XX 5 EBT EBT Enterthe cash back amount then press ENTER CASH AMOUNT This prompt appears if you enabled the Allow xx xx Cash Back option in Term Master DATE TIME 6 TOTAL Press YES if the total is correct If total is CORRECT XX XX incorrect press NO and return to step 5 The Merchant receipt starts printing YES OR NO WAITING FOR PIN This terminal display appears until the card holder enters a PIN on the PIN pad EBT EBT The terminal dials the host DIALING EBT EBT The terminal sends the information to the host PROCESSING NOW EBT EBT This display with an approval code from the host indicates successful authorization or host capture APPROVAL XXXXXX Merchant receipt completes printing This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercom Corporation NOTICE 940365 005 rev C 1 27 Chapter 1 ES 3 To perform Balance Inquiry Balance Inquiry on Dehit or EBT Balance Inquiry initiates a transaction that returns the available balance on debit card accounts The card holder must enter their PIN for Debit Balance Inquiry Step by Step Step
115. play Action 1 Press the key sequence Function 1 0 SWIPE CUSTOMER CARD ENTER DATE TIME 2 Enter the current date then press ENTER MM DD YY ENTER DATE MMDDYY 3 Enter the current time then press ENTER HH MM The terminal returns to the Idle prompt ENTER TIME HHMM NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 4 24 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Terminal Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Logon Function 93 Log the terminal onto the host to request the encrypted working keys for the PIN pad Step by Step To log on to the terminal Step Terminal display Action 1 Press the key sequence Function 9 3 SWIPE CUSTOMER CARD ENTER DATE TIME 2 LOGON Enter the password then press ENTER ENTER PASSWORD DATE TIME 3 LOGON Enter the host number then press ENTER HOST NUMBER DATE TIME LOGON The terminal dials the host DIALING NOW LOGON The terminal connects to the host PROCESSING NOW LOGON The transaction is approved Thirty seconds after a transaction is completed or when you press the Cancel key the terminal TRANSACTTON ACCERTED returns to the Idle prompt NOTICE
116. ponse This transaction is Host specific Card Function 74 Validate the card before processing the financial transaction Verification Check Check Verify a check Authorization Void Void Cancel a transaction existing in the current batch Voided transactions do not accumulate in the terminal totals Process voids online or offline Only Sale Debit and Refund transactions can be voided For offline processing the terminal uploads the cancellation to the host at settlement The issuer can block voids Refund Credit Refund Credit is issued back to a cardholder after batch settlement Process refunds online or offline You can configure a card to block refunds of a specific issuer Offline Force Offline Store offline transactions transactions that are captured without communicating with the host and upload them to the host at settlement Adjust Adjust Adjust or edit a transaction in the current batch Common uses of the Adjust function are to correct an error or add a tip late charge or other charge Only captured transactions support the Adjust function The terminal uploads the change to the host at settlement Initialize Initialize Perform an initialization to receive terminal configuration During a request for initialization the terminal dials the initialization phone number you configured in the Function 2 Setup function The host or Term Master downloads the Terminal Configuration Table Issuer Table Card Ranges Produ
117. prompted press the numeric key corresponding to the product name you want to insert in the message a Step by Step 3 To perform a Product Descriptor Code transaction Step Terminal response Action 1 CARD TRANS The terminal already has the transaction amount AMOUNT AMT in the basic transaction Press ENTER 2 SELECT DESCRIPTOR Select the proper code 0 9 for the service or product by pressing the appropriate numeric key Only one code displays on the screen at a time If you select a descriptor that is incorrect press NO CLEAR and re enter the desired descriptors You can select up to four codes per transaction 3 SELECT DESCRIPTOR Press ENTER HI FI EQUIPMENT i The following two displays are typical CARD TRANS The terminal dials the host DIALING NOW CARD TRANS The terminal sends the information to the host PROCESSING NOW CARD TRANS This display with an approval code from the host APPROVAL CODE xxxxxx indicates successful authorization or host capture NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 1 29 Chapter 1 Invoice Number Processing Invoice Number Processing is a retailer option that enables you to associate EFT POS transactions with ECR or POS system records You can activate this feature for a particu
118. r from those illustrated in this guide IMPORTANT Press the touch screen buttons firmly to ensure a correct response from the terminal The step by step procedures use the following abbreviations CARD Visa MasterCard Diners Club American Express or others received from the initialization host TRANS transaction type for example Sale Refund Void Debit and Check NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercom Corporation 1 3 Chapter 1 Multi Merchant Support The terminal can operate in multi merchant mode as well as traditional mode In multi merchant mode up to 20 separate MID s Merchant Identification s can be configured in Term Master Each merchant is configured with up to 8 acquirers 16 issuers and 32 card ranges for transaction processing Acquirers can be assigned to none or all of the assigned merchants Merchants are assigned their own unique business name and can be assigned their own password When in multi merchant mode most transactions and other terminal functions such as settlement journal review reporting etc are performed for a selected merchant The following terminal responses appear in the functions that are performed For example a credit transaction requires you to select a merchant after swiping the card but a report requires the merchant selection after selecting th
119. ransactions in restaurant mode Step by Step To open a tab Step Terminal display Action 1 Press the key sequence Function 2 0 SWIPE CUSTOMER CARD ENTER DATE TIME 2 1 OPEN TAB Press 1 ENTER to open a tab 2 CLOSE TAB 3 OPEN TAB Swipe the customer card through the card reader SWIPE CUSTOMER CARD 4 CARD OPEN TAB If you enabled server processing the terminal ENTER SERVER NUMBER prompts for a server number 5 CARD OPEN TAB Enter the base amount then press ENTER BASE AMOUNT XX XX 6 TOTAL Verify the invoice total Press YES if correct If the CORRECT XX XX invoice amount is incorrect press NO adjust the YES OR NO amount then enter the correct amount CARD OPEN TAB The terminal dials out for authorization DIALING NOW CARD OPEN TAB The terminal waits for authorization PROCESSING NOW CARD OPEN TAB The tab is successful authorized with an approval code from the host The terminal prints the Merchant receipt APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 4 3 Chapter 4 Close Tab Function 20 2 Use the Close Tab function to close and adjust Step by Step To close tab existing open tabs Step Terminal display Actio
120. rrect PIN entry results in an error response INVALID PIN and displays a prompt REENTER PIN The terminal remains online for APPROVAL CODE xxxxxx two re entry attempts If both fail the host declines the transaction and displays the message INCORRECT PIN If the PIN is entered correctly the following display appears with an approval code from the host APPROVED The PIN pad indicates successful approval NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com 940365 005 rev C Hypercorn Corporation 4 27 NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Gift Card Functions This section includes an overview of the procedures for gift card setup and usage Gift Card Overview The T7 Plus terminal supports gift card programs Gift card programs allow customers to purchase gift card with a stored monetary value for shopping at a merchant s place of business As customers use the gift card to purchase items or services from the merchant s place of business the value on the card is reduced by the amount of eac
121. sections that relate to my immediate needs read only the sections that relate to my job Where do you usually look first to find information in this guide Table of contents Index Search through the pages until find what am looking for How easily can you find information in this guide 1 Not easily 2 3 4 How clear is the information in this guide 1 Not clear 2 3 4 How easily can you follow the instructions described in this guide 1 Not easily 2 3 4 How well did you understand the product before reading this guide 1 Not well 2 3 4 How well do you understand the product after reading this guide 1 Not well 2 3 4 The best aspect of this guide is 5 Very easily 5 Very clear 5 Very easily 5 Very well 5 Very well Additional comments NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com
122. sent are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals that may be connected to a telephone interface The termination on an interface may consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices does not exceed five REN 0 3B NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Table of Contents List of Tables Introduction How This Book Is Organized ed RR ee ERE RE E e hae RU de roe a ee XV Guide Conventions 0 0 a cn EE e hn rr XV Chapter 1 Transactions T7Plus Terminal Overview 1 1 Transaction Su
123. tail and Restaurant So m ware Manual SPOS 07A 940365 005 rev C Batch Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Table 2 3 Function keys and use Function key Name Use to 34 Host totals Dial Concord and FNBC for host totals 35 Host totals Dial designated host for totals 37 Clear totals Clear store and or terminal totals for the ABNCS host 38 Gift card Initiate a gift card transaction 42 EBT transaction Initiate an electronic benefit transfer EBT transaction for cash benefits and food stamps You can also select E Mail for EBT transactions 43 Offline EBT Initiate an offline EBT transaction 44 Refund EBT Initiate an EBT refund transaction 45 Pre authorize Pre authorize an electronic ACH check ACH check 46 ACH check Initiate an electronic ACH check refund refund 47 Gift card Activate gift cards activation 48 Check card Perform check card transactions 49 ACH check Perform ACH check transactions 61 Tip discount Establish discount percentage to apply to the tip setup 62 Cancel last debit Cancel the last debit transaction in the current batch only Supported by transaction SPS only 65 Mail phone Initiate a mail phone transaction Supported in the Hypercom VisaNet transaction and Wells Fargo host modules only 71 Enable disable Enable or disable the print
124. tails of a transaction contained in the open batch Within batch review you can void adjust or reprint the displayed transaction The review begins with the most current transaction You toggle through the screens by pressing the backspace lt key Step through the batch by pressing YES to move forward and to move backward Restaurant transaction contain the following five screens of information Invoice number transaction type SALE DEBIT or voided TRANS and amount Invoice number and Server or Cashier Number if Server Processing is enabled Tip amount and Approval Code used for the transaction Card account number and Sequence Number for the transaction Date and time of the transaction Retail transaction contain the following four screens of information Invoice number transaction type and amount Invoice number and Approval Code Card account number date and time Sequence Number for the transaction 1 Step by Step 2 3 To perform a Batch Review Step Terminal display Action 1 Press the Review key If you enabled Server SWIPE CUSTOMER CARD processing the terminal requests a server number DATE TIME NOTE By entering the number of a server currently logged on you can review the transactions performed only by that server Press ENTER to bypass the server entry The terminal then allows you to review all transactions in the current batch 2 REVIEW Entera server number
125. terminal Step by Step To perform an auto settle Step Terminal display Action 1 Press the key sequence Function 8 5 SWIPE CUSTOMER CARD ENTER DATE TIME 2 PROG TIME Enterthe desired host number HOST NUMBER DATE TIME 3 Enter the desired settlement time in 24 hour ENTER AUTOSETTLE TIME format then press ENTER XXXX The terminal returns to the Idle prompt SWIPE CUSTOMER CARD DATE TIME NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com 940365 005 rev C Hypercorn Corporation 4 13 Chapter 4 Terminal Card Reader Test Function 89 The terminal reads the data encoded on Track 2 Step by Step To perform a terminal card reader test Step Terminal display Action 1 SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 8 9 ENTER READ CARD NOW Swipe a known card through the card reader READ CARD NOW 541800100146153 8810 2 The card data appears Verify that the data shown on the card is displayed on the terminal Press the Cancel key to return to the Idle prompt PIN Pad Test Function 94 PIN Pad Test enables you to test the communication between the PIN pad and the terminal Step by Step To perform a PIN pad test Step Terminal display Action 1 SWIPE CUSTOMER CARD
126. th an approval code from the host indicates successful authorization or host capture PROCESSING CARD DEBIT Thirty seconds after the transaction is completed or when you press the Cancel key the terminal returns to the Idle prompt APPROVAL XXXXXX The Merchant receipt completes printing The terminal returns to the Idle prompt SWIPE CUSTOMER CARD DATE DEBIT This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7 5 Hypercom Corporation 940365 005 rev C 1 13 Chapter 1 Tender Amount The Tender Amount option is a debit transaction Therefore to activate Tender Amount press the Dehit key to calculate the cash back amount NOTE The Tender Cash Prompt on the Terminal Table and the Allow Cash Back option on the Debit Issuer Table in Term Master must be enabled pa Step by Step 3 To perform Tender Amount transaction Step Terminal response Action 1 Press the Dehit key SWIPE CUSTOMER CARD DATE TIME 2 DEBIT SAL CSH Enter the sale amount then press ENTER SALE AMOUNT XX XX 3 DEBIT SAL CSH Enter the tender amount then press ENTER The TENDER AMOUNT terminal should not allow the tender amount to be xx xx lessthan the sale amount DATE TIME Tender Amt Sale Amt Cash back Examples 50 00 23 99 26 01 25 00 25 00 0 4 0 00 T 0 00 If the tender amount is greater
127. time without notice Trademarks Hypercom the Hypercom logo Term Master HyperWare and FastPOS are registered trademarks of Hypercom Corporation Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses Every effort was made to supply complete and correct information Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE This terminal is end of Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com FCC Part 15 ICES 003 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC ICES 003 Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Part 68 Requirements Notice
128. unds that require a card swipe For example in a debit transaction the operator presses the Dehit key and asks the card holder to swipe the card NOTE The type of PIN pad used must be configured on the Terminal Configuration Table in Term Master Step by Step To configure the terminal for an S7C PIN pad Step Terminal display Action 1 Perform Function 31 on the terminal and ensure SWIPE CUSTOMER CARD that the S7C PIN pad is selected as the PIN entry device DATE TIME See Toggle Card Swipe Function 31 on page 4 10 for instructions 2 At the Idle prompt swipe the card through the SWIPE YOUR CARD PIN pad card reader The S7C PIN pad displays this prompt The terminal accepts the card swipe at the Idle prompt by executing Merchant Function 31 This toggles the input of the card data acceptance from the S7C card reader to the terminal card reader The S7C PIN pad does not accept a manual PAN entry The terminal accepts manual entry only if you enable the Manual PAN option 3 ISSUER CARD Enter the sale amount then press ENTER SALE AMOUNT 0 00 4 SELECT ACCOUNT SELECT ACCOUNT appears on the PIN pad 5 CARD TRANS For debit transactions the customer selects the WAITING FOR PIN account and WAITING FOR PIN appears on the terminal PIN X XX PIN X XX appears on the PIN pad 6 ee The customer enters the PIN and presses ENTER on the PIN pad CARD TRANS An inco
129. ur old machine may qualify for ELSE trade in value Visit www HypercomT 7Plus com T7Plus HyperWare Retail and Restaurant So ware Manual SPOS 07A 940365 005 rev C Check Services Performing a Paper Check Verification Authorization During a Paper Check Verification or Authorization the ICE terminal prompts for the required check guarantee data which is determined by the Check Service field in Term Master Some examples of verification methods are check guarantee cards driver s license and MICR check numbers The following procedure describes a transaction requiring MICR information only If a check reader is attached to the terminal the Check Reader Attached option must be enabled in Term Master Contact your Client Services Manager for other verification prompts Wes Step by Step tr To perform a paper check verification Step Terminal response Action 1 Touch Press Here for Menu on the terminal display SWIPE CUSTOMER CARD DATE TIME 2 MAIN More X Touch New Trans New Trans Batch Reports Terminal Setup Tests 3 NEW TRANS wore x Touch Check Sale Refund Force Authorize Mail Order Card Ver 4 TRANS x Touch Paper Paper ACH Check ACH Prior 5 TRANS x Type the MICR number located on the bottom of the check or run the check through the check reader Touch Enter on the Enter Mice Number terminal display or press ENTER on the terminal keyboard XXXXXX
130. void transactions during batch scroll Touching Adjust Reprint or Void from any of the transaction review displays starts the indicated function for that transaction The first time one of these functions is called from the batch scroll the terminal requests a password based on the Term Master settings When the function is complete the terminal returns to batch scroll and subsequent adjustments reprints or voids do not require another password entry Merchant programming Enter configuration parameters The terminal requires merchant programming to dial the initialization and NMS hosts and to receive initialization and programming The terminal identification number consists of eight alphanumeric characters The initialization telephone number is dialed when a request for initialization is executed The NMS telephone number is dialed when a request for a program load is executed Dial type tone or pulse Pulse dialing is for a rotary dial phone Enter the appropriate PABX access code number when dialing within a PABX system Terminal reset Reset the terminal and initiate the self diagnostic tests During reset the software name revision level download program initialization number and memory status are briefly displayed Keyboard lock Lock the keyboard to prevent unauthorized use of the terminal To unlock the keyboard type the terminal password The default is 0000 Display batch total by issuer Revi
131. w HypercomT 7Plus com 940365 005 rev C H ypercom Corporation 1 19 Chapter 1 Step Terminal response Action 7 CARD SAL CSH Anincorrect PIN entry results in an error response INVALID PIN and displays a prompt RE ENTER PIN The terminal remains online for DIALING NOW two re entry attempts If both fail the host declines the transaction and displays the message INCORRECT PIN The Merchant receipt starts printing CARD SAL CSH The terminal connects to the host PROCESSSING NOW CARD SAL CSH Thirty seconds after the transaction is completed or when you press the Cancel key the terminal displays the Idle prompt APPROVAL XXXXXX The Merchant receipt completes printing NOTE Printing a second receipt the customer receipt is an option for all transactions NOTICE This terminal is end of life Your old machine may qualify for ERA trade in value Visit www HypercomT 7Plus com 1 20 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Transactions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Performing an Authorize Auth Only Transaction Use Auth Only to reserve funds on a cardholder account and capture those funds at a later time This typically occurs in a merchant environment when the merchant does not know the total amount to charge the cardholder at
132. w HypercomT7Plus com Comms Function 98 Use the Comms function to enable or disable the display of additional information about the communication processes and to review the line type and LAN polling address Step by Step To enable or disable communication information display Step Terminal display Action 1 Press the key sequence Function 9 8 SWIPE CUSTOMER CARD ENTER DATE TIME 2 LOCAL CONF Enterthe password then press ENTER LOCAL CONFIG SELECT ENTER PASSWORD 3 ENH DIAL MSGS Press YES to select this option or NO to disable it YES OR NO The terminal displays the current communications line type followed by the current LAN polling address 4 0 LL 1 DIAL 2 3 LAN Press ENTER CURRENTLY 01 5 CU ADDR Press ENTER CURRENTLY 30 TRANSACTION ACCEPTED The terminal returns to the Idle prompt This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com NOTICE 940365 005 rev C ypercom Corporation 4 23 Chapter 4 Date and Time Function 10 Use the Date and Time function to set the date and time on the terminal The terminal displays the time in 24 hour format military time If host based the terminal receives the time and date as set at the host In some cases the host will send the time in standard 12 hour format Step by Step To set the date and time Step Terminal dis
133. y Step To add funds to a gift card Step Terminal response Action 1 Press the key sequence Function 3 8 ENTER SWIPE CUSTOMER CARD DATE TIME 2 1 ACTIVATE Press 2 then ENTER 2 ADD VALUE 3 SALE 4 REFUND 3 GC ADD VAL Swipe the gift card through the card reader or type the card SWIPE GIFT CARD number then touch ENTER 4 GIFT CARD GC ADD VAL Type the amount of funds to be added to the gift card then press ENTER AMOUNT XX XX 5 GIFT CARD GC ADD VAL The terminal dials the host DAILING NOW GIFT CARD GC ADD VAL The terminal connects to the host PROCESSING NOW GIFT CARD GC ADD VAL The transaction is approved The receipt finishes printing APPROVAL XXXXXX NOTICE This terminal is end of life Your old machine may qualify for PRU trade in value Visit www HypercomT 7Plus com 5 6 T7Plus HyperWare Retail and Restaurant Software Manual SPOS 07A 940365 005 rev C Gift Card Functions NOTICE This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT7Plus com Transferring a Gift Card Balance Use this procedure to transfer any positive fund balance from an old or damaged gift card to a new activated gift card Step by Step d To add funds to a gift DAILING NOW Step Terminal response Action 1 Press the key sequence Function 3 8 ENTER
134. y sequence Function 9 6 ENTER 08 16 45 90 0000 0000 0000 0000 The number of transmission for each response time are displayed Press the Cancel key to return to the Idle prompt The top line of the display indicates response time windows in seconds The bottom line indicates the number of transaction responses the respective windows have received This terminal is end of life Your old machine may qualify for a generous trade in value Visit www HypercomT 7Plus com Hypercom Corporation NOTICE 940365 005 rev C Chapter 4 Access Control These functions provide protection against unauthorized access They provide utilities to change the password and enable or disable password protection for certain terminal operations There are also provisions for limiting access to handset or telephone options Password Change Function 90 Step by Step To change the current password Step Terminal display Action SWIPE CUSTOMER CARD DATE TIME Press the key sequence Function 9 0 ENTER ENTER PASSWORD ENTER OLD PASSWORD Enter the current password then press ENTER ENTER PASSWORD ENTER NEW PASSWORD Enter the new password You must enter four digits Verify that the desired password was entered then press ENTER TRANSACTION ACCEPTED The terminal returns to the Idle prompt 4 18 NOTICE This terminal is

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