User Manual for Interworks Cloud Storefront
Contents
1. cce ee A ra 5 3 Supported Browsers 5 sete dit 6 4 Logging In logout e o 7 5 Storefront RegistratlODi e Ree A edet ai Sere eiie ai ade ede en eius 9 6 Storefront s HOME Page ccscccsssecsescecssecessecssseecseeeecsaeesssaecseeeecsaeeessaeeseseeceeeeessaeeseaaessenseseeessnaesseeeeees 10 Ts lA EE 12 8 Adda PrOdUCETO YOUR Cart uui eret struc eene EET EE eer dac ee ESATA EEA EATA 13 9 Product GrOUPS pe 18 10 Tel Memoria 19 11 BINE oree rS 22 12 Check Out Proces cimas 24 13 Storefront Subscription View esses ener enne nnne enne senten nn n nan nns essersi rnn nnn 29 14 Invoice LIS e 34 15 Storefront Trial Process edet terre ehe nidad 37 16 Storefront My Workspace cccccssccssssecssseecssecesseeesessecseeeecaessssaecseseecseeeeseaeesssaessesaecseeesaeesssaesseneeses 40 Interworks Cloud Storefront User Manual Page 3 of 40 inter 1 About this guide Introduction This guide provides instructions for Interworks Cloud Storefront end user Note his guide is updated as new information becomes available Before you begin be sure to check downloads section of the Interworks Cloud support site http www interworkscloud com downloads to make sure you have the latest version of the guide The publication date on the title page indicates the version Support and feedback T2. 1 21 Monthly Adaitonal Virtusi Interface Cloud Server Flex 2 CPU 16G RAM 310G HD 423 50 montnty Virtualized servers Cloud Server Flex Additional gt Pubic iP Address Cloud Server Flex Additional e Storage 10GB 12 10 Monthly Additional Storage 1066 Cloud Server Flex Additional amp Virtual interface 1 21 Monthly Additional Virtual interface Cloud Server Flex 3 CPU 15G RAM 150G HD 484 00 serversiMonthly Virtualized servers Cloud Server Flex Additional gt Public Address Cloud Server Hex Additional amp Storage 1068 12 10 Monthly A licnal Storage 1068 Ay Cloud Server Flex Additional CED Virtual Interface Interworks Cloud Storefront User Manual Page 18 of 40 inter 10 Tell me more The visitor of Cloud Storefront has the option to express his her interest for a product by filling the appropriate form instead of buying the product In this form he will fill in his personal details and some comments This information will be stored in Cloud BSS as a new offer and all the involved parties will be informed by email the emails will be setup using the Cloud Platform notification engine Usually you use Interest forms for products that you do not sell directly but you still want to have them in your e shop These products might be products related to your products but provided by other companies This way your customers will be able to fill the Inter
3. Reseller My Workspace is displayed in the menu when the user has an active space in WSP or OSS for personal usage Interworks Cloud Storefront User Manual Page 40 of 40
4. access to Storefront s website simply by entering Storefront s URL e In case you are provided with a Client ID the page that will appear is shown in the image below Enter the appropriate credentials Client ID username and password and click in the Login button Log In to Interworks E Shop 1015 User Name katerina Password remember me Forgot your password Datoud Home Apps amp Services Billing e It is highly recommended to check the Remember my password checkbox only in your own PC for security reasons e f you forget your password you can click on the link Forgot your password in order to receive your password by e mail e You can logout of the System by clicking the Logout button on the upper right corner of the page The system will expire if you are inactive for a long period If you want to continue you should log in again e n case you are not provided with a Client ID the page that will appear is shown in the image below Interworks Cloud Storefront User Manual Page 7 of 40 Home Apps amp Services Leverage pre integrated services at a premium price A Featured ach Featured MS Exchange 995 Monty 1 00 Monthly New 50 for the 1st month Most Popular Free up your IT resources Cioud infrastructure Customer Management F Ctous Applications WebBackup Professional Hardware O 7 00 Monthty End user backup application Tell Me More Most Popul
5. fees analysis and the first payment The fees analysis is displayed only if there is at least a product that is charged with Recurring Charge Prepaid type If there are only one off fees there is no need to display it since the number will be the same as the total before tax In this section it is displayed a a n indicator per billing cycle When in the basket there are products that are charged monthly and yearly 2 indicators are displayed And b an indicator that will sum up the total of all the products that are charged with one time charge type The first payment is the amount that the first time the user will pay This amount will be different from basket total if the customer is charged in prorated mode and bought recurring services This amount includes the taxes because this is the amount that will charge in his credit card if he pays with a credit card e The Checkout button goes to the next step of the procedure the Confirmation step Tobias Huff Age Cart Home Apps amp Services Billing 4 1 Basket Items 2 Confirmation My Basket Basket Total Total Before Ta 4 592 26 D WebBackup Standard change remove 00 8 00 Cloud Server Ta 3 63 c Web BeckuL P Ta 0 56 ennaeny Ta 505 15 45 nal Price 59 MS Exchange ise 6 450000 Final Pr 5 101 59 4 y B S Exchange Extra Malo mm torage 108 4 Meer ms v Fees Analysis Monthly 4425 Cloud Servers Quarterly 4 548 00 Fi
6. will display the next page based on selection made Interworks Cloud Storefront User Manual Page 39 of 40 inter 16 Storefront My Workspace Case 1 The User is a Customer My Workspace is displayed in the menu when the user has an active space in WSP or OSS There is one section for each active hosting space the customer has in WSP An active hosting space means that there is at least on active subscription in BSS that is related with this hosting space The setup of the services is performed by pressing the setup links These links display a pop up with WSP interfaces The Workspace Quota Section displays the hosting space quota It displays initially the quota that are displayed in WSP in hosting space first page The link view all quota displays all the space quota From My Invoices page you can see all your invoices You can use the View drop down list to change between different views e g Debit invoices Credit Invoices Unpaid invoices etc Home Apps amp Services My WorkSpace Biling Cloud Services Workspace Services Set up Workspace Quota view all quota 5412000 0 1000 112 ites IP Addresses ins 1 ofUniimited 0 of Unlimited Virtual Datacenter Workspace Services Set up Workspace Quota tual Private Servers s Number of VP 213 lumber of CPU cores 7168 6192 100 160 Number of External A MEEEEEEEEENENNE 7 1 addresse Contact Us Terms of Use Case 2 The User is a
7. 00001 000002 DOODO i 000004 Be 000005 000007 000008 000009 0000 I 000011 On the right corner there is a drop down list of filters Using a filter you can choose to display all the invoices only the overdue invoices etc Pay Invoices action Select some invoices and press the action to pay them In the first Column the Invoice number which is a link to invoice view page is displayed A checkbox is displayed next to the overdue and the outstanding invoices The invoice type status is implied by its color e Green is for the paid invoices e Redisfor the overdue invoices e Orange is for the outstanding invoices e Blue is for the credit invoices e Grey isfor the cancelled invoices Second Column Invoice Date The day that the invoice was issued Third Column The Due Date of the invoice This column does not have value for the credit or the cancelled invoices Fourth Column The Invoice amount Interworks Cloud Storefront User Manual Page 34 of 40 inter Storefront Invoice View Case 1 The User is Customer Home Apps amp Services Billing Invoices 000012 Amount 23 24 Status Unpaid Invoice Date 2502 2014 0703014 Invoice tems Customer Analyses Oty Description f Billing Cycle 1 1 Coud Server Fle Monthy 25 02 2014 28 02 2014 E Cloud Server Flex 50 for the First 25 02 2014 28 02 2014 bilng period Cloud Servers riny 25 02 2011 4 28 02 201 4 50 for the 1st mon
8. Interworks Interworks Cloud Storefront User Manual This document contains information proprietary to Interworks and its receipt or possession does not convey any rights to reproduce disclose manufacture or sell anything it might describe Use without Interworks specific written authorization is strictly forbidden Interworks makes no representations or warranties with respect to the contents or use of this document and it reserves the right to revise this document any time without the obligation to notify any person or entity of revisions Further Interworks assumes no responsibility or liability for any errors or inaccuracies makes no warranty of any kind express implied or statutory with respect to the contents or use of the information and expressly disclaims any and all warranties of merchantability fitness for particular purposes and non infringement of third party rights Interworks the Interworks logo the Interworks Cloud Platform logo the Interworks Cloud BSS logo the Interworks Cloud Storefront logo and the Interworks Cloud OSS logo are registered trademarks of Interworks All other trademarks are the property of their respective owners Interworks www interworkscloud com Interworks Cloud Storefront User Manual Page 2 of 40 inter Contents 1 About this guilde tc eon eren Te Eoi pa epe ree ex rere po Ce eR di EE RATE 4 IAr OdG ONES eee er 4 Support and feedback ad UM eesseeeese 4 2 Welcome
9. ar Cloud Flex cum Irom 300 00 Monthly c Register Login Moe Web Backup 5GB Standard SAL PPU O usage based Charges Secure your sensitive data in the Cloud Check charges Cloud Flex EG from 300 00 Monthly Ctou Servers View Plans More gt MS Exchange Cloud Servers from 50 00 Monthly Cc 94 8 Het 1 00 Monthly 50 for the 151 month Clou Servers ViewPians TrySenice Free up your IT resources xaste Basket Ty Series Virtualized on demand servers Configure tr Serace You can now navigate through Product Catalogue but you cannot proceed with making an order before logging in to the system If you are provided with a user name and password click on the login button in the upper right corner Enter the username and password in the appropriate fields and click on the Login button Interworks Cloud Storefront User Manual Page 8 of 40 5 Storefront Registration e f you are not provided with any credentials you can chose to Register by clicking in the Register button and complete the form shown in the image below After completing the form you will be automatically logged in in Storefront and you can now proceed with your orders e f you are a reseller don t forget to select the appropriate radio button on the upper left corner of the page e When a non register user tries to add a product in their basket the syste
10. closes the table will be updated with the choices made by the user and at the end there would be the option button Submit Request in order to proceed to the next step Step 2 The trial completion page The values that the customer selected are being displayed The only difference is that the table s header will be Service Configuration instead of Product Settings Tobias Hur 3 Cart Home Apps amp Services Biling 3 Cloud Server Flex Request for trial Your trial has been provisioned 1 will be active und 25 10 2013 1 month Service Configuration PU Core tinue Shopping Interworks Cloud Storefront User Manual Page 38 of 40 inter Case 4 The User is a Reseller The reseller will be able to define if the trial is for him her or for one of his customers The functionality applies to all the above cases that are described for the various trial products If the logged in user in Storefront is a BSS reseller then when he she requests a trial the first page that is displayed is to define if the trial is for the reseller or for an end customer The reseller will have three possible choices he she can choose the trial to be for personal use for an existing customer or for a new customer that he can add in the form displayed for this option If he her selects the 2nd or 3th option then the interface will be identical with the one in End Customer page in the basket This page will have a Next button in the bottom that
11. cteristics are displayed as they are in the Add to Basket process Step 2 Trial Completion The only difference from the trial completion page of a product without order characteristics is that in this case the values that the customer selects are displayed Interworks Cloud Storefront User Manual Page 37 of 40 inter Case 3 Configurable Product When trials are given for a configurable product the configuration of the trial must be defined in BSS In in BSS there is the Trial Period section in the view page of a new product or when you edit a product In this section the order characteristics that change the price are being also displayed without any grouping Try From Storefront there are 2 flows depending if the customer can change the configuration or not The customer cannot change the configuration In this case the trial is completed in one step In the completion page the default configuration is displayed The customer can change the configuration This is a two step process Step 1 The default service configuration is displayed with the option to change by the Change Configuration button The service configuration section is exactly the same as in adding to Basket a Configurable Product If the user selects to change configuration he her will see the pop up with the variations that can alter and instead of the Calculate Cost button will appear the Accept configuration button By clicking that the pop up
12. dard SAL Offers P Featured 1 10 Monthly usage based Charges New 50 for me tst month Most Popular Free up your IT resources Secure your sensitive data in the Cloud Add to Basket Try Semice veck chi arg 4 Cloud Infrastructure Customer Management Cloud Applications WebBackup Professional Cloud Flex Hardware MY 8 19 Monthly atm from 360 00 Monthly Q All Industries End user backup application Clou Servers Tell Me More 3 View Plans os Popular More Cloud Flex MS Exchange Cloud Servers E from 360 00 Monthly E ot E from 60 00 Monthly ae 1 10 1 96 9 loai Monthly 50 for me 15 month Clou Servers Free up your IT resources Virtualized on demand servers View Plans Try Senice Add to Ba ket Try Sence Configure Try Service Section 1 The first section is the Navigation menu on the upper left side of the page From this menu you can redirect to any of the available modules Apps and Services Billing Home Page Section 2 The second sections displays your basket Interworks Cloud Storefront User Manual Page 10 of 40 inter Section 3 The third section is displayed on the left hand side of the page and consists of the Search section the Apps and Services Categories and Industries The Search section helps you locate the objects Subscriptions Orders Invoices Products and Support Tickets you want The Apps and Services Categories section helps y
13. do not have an Add to basket action on the home page or on the product list page The action that is used in this case is the Configure action This means that the user must first go to the product view page configure the service calculate the cost and then he she can click on the Buy this Configuration button which actually adds the configured product into the basket Home Apps amp Services Biling Logout Cloud Servers Virtualized on demand servers from 60 00 Monthly Category Single Cloud Servers Industries all industries Configure your service Estimated price Monthly from Disk IOPS Guaranteed Premium Support 60 00 Servers Monthly Select Optional Volume Discounts Server Configuration CPU Cores 1 Storage GB 60 J J Operating System Select t On the next page where the configurable product is added to the basket the page escribed in the first case is displayed with the difference that a service configuration an is displayed under the product as you can see in the picture below The Change Configuration action displays in a pop up the current configuration for the user to change it In this pop up there is the action called Update Configuration instead of Buy this Configuration Interworks Cloud Storefront User Manual Page 15 of 40 inter Tobias Huff Cart Home Apps amp Services Billing Add Cloud Servers to Basket Virtualized on demand servers Acc
14. e invoices and the subscriptions of the customer The number next to the Billing option indicates the number of the overdue invoices Home Apps amp Services Dilling Account Balance Invoices view al invoices overdue invoices outstanding invoices overdue amount 1 337 89 Pay Overdue outstanding amourt 2 36 Invoice woice Date ue Date Amount aveies itvoies Dele 000001 02 201 7102 429 00 000002 17 02 2014 17 0 71357 778 198 58 Subscriptions view all subscriptions 6 active subscriptions 1 trials 2 suspended subscriptions 1 canceled subscriptions e n Account Balance section the balance of the customer is displayed e The Invoices section includes the Overdue Invoices which are unpaid and its due date has expired and Outstanding Invoices which are unpaid but the due date has not yet expired e The overdue outstanding section displays the number of overdue outstanding invoices and information like number of invoice the date that the invoice was generated its due date and the amount e n Subscriptions section the numbers of active trial suspended cancelled subscriptions of the customer are displayed e Moreover when the customer pays with a credit card he she is able to pay the overdue invoices via the Pay Overdue button e When the Display Invoices option in Storefront Settings in SetUp is disabled there is the Subscriptions option instead of Billing in the top menu The Subscriptions option redirec
15. e selected billing cycle When the billing cycle changes the prices in the first two sections as well as in the What you pay section are updated Add ons Section This section will appear if there are related add ons with the product For selecting an add on you must check it select the check box Then the add on will be added in the what you pay table and the quantity field will become active If the users changes add on quantity after he inserted it the what you pay table then the quantity in the table will be updated automatically Interworks Cloud Storefront User Manual Page 13 of 40 inter What you Pay section This section displays what the customer will pay for this product It includes e One line for the primary product line for the setup fee if exists e One line for each compulsory product e One line for each add on that the user has selected e The total amount at the end of the list In this table is also displayed a discount analysis analogous with the implementation there is in order items The discount analysis is displayed when there are more than 2 discounts applied at the same time In order items There are 3 types of discounts price list discount volume discount discount lists and promotions In Storefront there can be 2 types of discounts because the price that a price list gives it is displayed in the Unit Price field So if there is one discount type either a promotion or a volume disco
16. ed The following subscriptions will be activated upon receiving the payment confirmation Pending Subscriptions Quantity Activation Date Billing Cycle Cloud Servers 1 27 02 2014 MS Exchange 2 27 02 2014 Note 2 When the organization in BSS is PCl compliant OR the Authorize Net payment with CIM is enabled there is an additional step after the Basket items step It is the Payment step which you can see in the picture below where the user can choose one of his credit cards he she wants to pay with or he she can add anew one Interworks Cloud Storefront User Manual Page 26 of 40 Tobias Hur Cart Home Apps amp Services Billing 1 Basket Items 2 Payment 3 Confirmation Check Out How would you like to pay Vath an existing credit card Add a new card Your Credit Cards Name on Credit Card OX 78 Peter James eS Peter Jame Note 3 When the user is an end customer or a reseller that bought something for personal sage and he she pays with credit card in PayPal or analogous payment gateway the checkout action displays the PayPal pop up Tobias Huff Cart Home Apps Services Billing 1 Basket Items 2 End Customer 3 Confirmation My Basket If they are for reselling the services will be provisioned to the end customer you will select at the next step If they are for Basket Total personal usage he services will be provisioned directy to you Total Before Tex 49 00 R is for personal
17. ed to delete a product of the basket This option deletes the whole quantity of a product NOTE 1 If the subscription was created by a trial which was upgraded to trial only the remove option is displayed NOTE 2 If the product is an add on which was added from the I want to menu in the subscription view the change link that is next to the Add on for the subscription opens a pop up window the same pop up that appears in buy add on action where you can change the quantities of add ons and or add delete add ons from the order NOTE 3 If the subscription was created from an upgrade the change link that is next to the Upgraded subscription opens a pop up window the same pop up that appears in upgrade subscription action where you can manage the upgrade options of the subscription e When there is a configurable product in the basket there is also displayed the service configuration e When terms of use have been defined for the product a check box under the product name is displayed and the user has to check it in order to agree with the terms of use of this product and be able to perform checkout e n each product line the user can also see the add ons that have been applied Interworks Cloud Storefront User Manual Page 24 of 40 inter e When there is a discount for a product the symbol next to the discount amount displays the discount analysis e On the right section there is the basket total the
18. ese apo want It De tale Cloud Servers Flex trom 300 P Monthly AM lot Bee CEA View P En Clot Semen Fer Det Ot Ves Aero m le Mr n MS Exchange by Microcot 1 125 Monthly 29 tor Bre Arite montis Free epyour IT resources and ge empinees access b emat Cat Gas CONCE ard mor De talk Web Backup 5GB Standard SAL PPU The cary D ere tecum aid artsoNtios D ectm your sers Ie data hi Be C bed Det WebBackup Professional URDEA P TOR 4 nal hE mood VkeDBackep Prom Daai E a tse r bakap apptcagos DADA wf compre le v be Cackp Rat res avd spectaltzed tackip modi ks Dr Dackieg vp databare fenpit emali tenets fie sene rt ad commos Ties Detalle WebBackup Standard Wie nora Viebiiackep Stand amp a Dg tue rs los ead trer takip applicato WM Chae aid eany D ure hera der Ig red Dr ren D back p commos Mes la deri bp aed pto compre te Detalle inter Tobias Hutt 204 Cart Home Apps Seraces Billing 3 WebBackup Professional Tell Me More 9 Please fill in the following information to express your interest for the selected product Details First Name 49 228 181 588090 Email test ptelekom com Comments would Mie to know more detalis about the product Tell Me More Interworks Cloud Storefront User Manual Page 21 of 40 inter 11 Billing This page is displayed when the Display Invoices option in Storefront Settings in SetUp is enabled It displays a summary of th
19. est form with their personal details from your e shop and through Interworks Cloud BSS those details will be sent to the Company responsible for these products to process the customer s request The Interest form appears after clicking the Tell me more button in Storefront next to the product s name as shown in the pictures below When the customer submits the Interest form an offer is created in BSS with responsible user the user responsible for the Contact who submitted the Interest form In the Interest form the customer can Request for a callback in case he she wants to ask a question or in case he she wants to be contacted for more details Interworks Cloud Storefront User Manual Page 19 of 40 inter Home appin feront Regitter Login mentes Q Apps Services 7 Appr amp Ga mives Cloud Server PPU from 55 Month ysagsas we Charges T L We ros C ibd Se me t are uiraltzed or ma tenet Def Igued ID De kae rct e phe ica ce me n ne 0 830 ey av CARO ID work wit You santad tak Ced te Due t aed Can ni your app or ber hess Mort Pope tar apor matt Detalle feo bu me o Mer en o Cloud Servers Dones from 25 P Monthly Cow mamon 80 tor the titmontn ht wore C td Se me n anm ulrmaltted ot re ne tr E cutner itanazement Oe IG ved D De lae ast Ihe phy kal re ment 0 Bat ey are cary br Twy m 2 Cra picas YOt Duod O Yor stad scale Cloed fe me rr aid can rue your app OF DAs h
20. he Total Cancellation of the Subscription and the second one is to cancel some of the Products contained in the Subscription For example in the case shown in the above image the Quantity for the Cloud Server Flexible product is 5 The user can choose to cancel only 3 out of 5 products You can also describe the reason for this cancellation and you can set the type of the cancellation whether you want the cancellation to be immediate or in the end of Subscription s period Interworks Cloud Storefront User Manual Page 23 of 40 inter 12 Check Out Process Case 1 The User is a Customer e The checkout procedure starts when the customer opens his her basket Since the products have been added in the basket the user can click on the Cart option on the top right corner and display his her basket items On this page there is an overview of the products added in the basket e On the left section there is a list of the product items and the basic information for each one such as the product name which is a link to the product view page the quantity that is to be ordered the unit price of the product the discount applied and the total amount for this product e n each product line there are two options displayed when the user hovers the mouse over the change and the remove option The change option redirects the user to the Add Product to Basket page where he she can edit the basket item and the remove option is us
21. ional Premium Support Optional Interworks Cloud Storefront User Manual Page 32 of 40 inter Trial Subscription View In the case of atrial subscription the subscription view page has a few differences As you can see in the picture below there is a progress bar in which you can see the remaining days of the trial subscription In this case the options that the user has are only two e Upgrade to paid The user might upgrade the trial subscription to a paid one e Manage your service It is identical with the action described in the previous case Home Apps Services Billing Logout Trial Subscription 1 days remaining Cloud Server Flex 1 CPU 13G RAM 60G HD Quentty 1 Licenses Trial Period 26 02 2014 27 02 2014 lt o cm Cloud Server Flex 1 CPU 13G RAM 60G HD Features vew al features Memory G8 13 Storage GB 60 Virtual intertaces 0 Public IP 0 Subscription View for Pay Per Use PPU Products In the case of a PPU product there is an additional section the Usage Records section in which the usage records of the subscription product and the add ons are displayed That is the current quantities of the products and a list of the records we got for each one of those Usage Records t Cloud Server PPU RAM 168 Interworks Cloud Storefront User Manual Page 33 of 40 inter 14 Invoice List Home Apps Services filling Invoices All invoices Invoice E 0
22. is replaced by the Editions amp Pricing tab In this tab there is a column for each product of the group where the following information about the product is displayed The unit price of the product The actions that the user is able to perform for the specific product such as Add to Basket Try Service or Configure when the product is configurable The volume discount is displayed when there is a discount list for the product It is displayed when at least one of the products has a discount list The values of the product characteristics that have been selected in product type s Storefront Options The add ons which are available to be applied to the product Home Apps amp Services Billing Cloud Servers Flex Clou Servers amp om from 363 00 Monthly Category Cloud Flex Detailed Industries All Industries Overview Features Support Editions amp Pncing Account type Monthly Quarterly Semi Annually Volume discounts Virual Cores Memory GB Storage GB Virtual Interfaces Public IP Available Add ons Cloud Server Flex 1 CPU 13G RAM 60G HD 363 00 montny Product Short Description Discount 363 00 344 05 326 20 308 56 Cloud Server Flex Additional O Public IP Address 121 Monthly Ad tionel Publc IP Cloud Server Hex Additional amp Storage 10GB 1240 Monthly Auditions Storage 1068 Cloud Server Flex Additional amp Virtual Interface
23. m requests to login register first When the login register process is completed it then adds the selected product in their basket and allows the user to continue navigating in Storefront Since you have defined an alias for your Storefront and you have enabled self registration the customers will be able to visit your Storefront and register on their own Below is displayed the form that users have to fill so as to create a login account Home Apps amp Services Set up your Account Register Login Fill in the following application form in order to receive a login account for our Storefront am a customer Lam a reseller Company Information Enter your company details Company Name New York Mobile SA Address 43 West 33rd Street City New York Post Code 10453 Country Unted States State Province Select Email temporary Qirterworiscoud com Phone 13135254789 Login Account This information will be used for setting up your account in Interworks Storefront First Name Tomas Last Name Elen User Name tomes Confirm Password Interworks Cloud Storefront User Manual Page 9 of 40 inter 6 Storefront s Home Page Home Page is the first page you see after logging in to the System This page is separated in different sections 1 some Apps Services Billing Leverage pre integrated services at a premium price MS Exchange Web Backup 5GB Stan
24. o receive support for the Interworks Cloud platform use the following link http www interworworkscloud com to access product downloads and online help and documentation Note When you login to BSS Platform you have the option to communicate online with one of our representatives from our Support Departments simple by clicking the amp icon on the right side of the Home Page Interworks Cloud Storefront User Manual Page 4 of 40 inter 2 Welcome Welcome to Interworks Cloud Storefront the simplest electronic commerce that consumers can use to buy Products and Services over the Internet Storefront provides support and user guides to help you successfully use the platform The following User Manual will help you get familiar with the basics of Storefront Platform including how to place orders over the Internet Interworks Cloud Storefront is actually the end customer portal and the framework of a Reseller s extranet All Cloud operations are performed smoothly in a unique business environment and it supports company s activities for B2B markets as well as B2C end customers Interworks Cloud Storefront User Manual Page 5 of 40 inter 3 Supported Browsers e Internet Explorer IE 9 IE 10 all compatibility modes e Mozilla Firefox FF3 FF3 5 FF3 6 FF4 FF5 FF6 e Google Chrome CH10 13 e Safari S4 S5 Interworks Cloud Storefront User Manual Page 6 of 40 inter 4 Logging in logout e You can have
25. onfigurable Prepaid Product Home Apps amp Services Billing Add MS Exchange to Basket Free up your IT resources Account type Quantity Price A Monthly Quarterly Semi Annuall Gs Annually gt 100 y 1 10 montniy This product is under promotion The price 1 10 Monthly ss for the next 1 Monthly Then the price wil be 2 20 Monthly Do you want extra add ons Below ts a list of products available add ons Add on Price Y Ba MS Exchange Extra Mailbox Storage 1GB 0 55 Monthly What You Pay Discount This is the most common scenario When the customer adds a product to basket the above page is displayed The name of the product is a link redirecting to product s view page and product s sort description In this page the customer defines the basic attributes of his her subscription These are the billing cycle the quantity of the product and the add ons he she might want to add If the product has quantity limit 2 1 then the field must be disabled and to have the value 1 The quantity limit is defined in the Setup gt Billing gt Product type gt In the view page of the product s product type The black displayed unit is the product s primary unit There is an exception to this rule when the action add to basket was made in the tab Pricing and Add ons the black displayed unit will be the one the user selected in the tab The prices displayed in the first two sections are the unit prices for th
26. ou navigate through the Products Categories and directs you to the particular folder where a product is placed The above mentioned sections are consistent through the whole system and thus visible from any other page Section 4 5 6 These sections display Featured New and Most popular products services that are available for you to buy Click More in order to display more product for any of the specific categories Featured section displays all the Featured Services Section 7 This section includes contact information and the Terms of Use of the Storefront page To navigate through pages you can use the menu bar the tabs in every module the links the option buttons and the shortcuts menus You can use either the Back button when you are viewing any detailed page or the Cancel button when you are editing or creating a record to return to your previous screen Interworks Cloud Storefront User Manual Page 11 of 40 inter 7 Apps and Services Apps and Services contains all the products and services that are available for you to buy You can navigate through different product using the categories listed at the left side of the screen From this page you can chose to add a particular product to your cart try the product for a specified time period for free and see the Upgrade Options and the available Add ons for that product or express your interest for a product Offers In this sections the products on discoun
27. ount type i Price Monthly gt E 2 31 8 si montniy This product is under promotion The price 31 76 Monthly is tor the next 1 Monthly Then the price wil be 63 53 Monthly Service Configuration Dusk IOP Guaranteed Premium Support di e GB Change Configuration Case 3 Add to Basket a Pay Per Use PPU Product PPU products do not have an Add to basket action on the home page or on the product list page The action used in this case is the Check Charges action which first leads the user to the product view page where he she can choose the unit billing cycle he wants In this page there is the Add to Basket button which adds the product in the basket and directs him her to the page described in the first case This page is almost the same as in the first case with the following differences e Quantity is not displayed The text it is changed based on usage is displayed instead see the picture below e The What you Pay section is displayed only if there is a setup fee and if the customer selects an add on e The line for the PPU product in the What you Pay section doesn t exist since there isn t any prepaid charge for that Interworks Cloud Storefront User Manual Page 16 of 40 inter Tobias Hur Cart Home Apps Services Billing 4 Add Web Backup 5GB Standard SAL PPU to Basket Secure your sensitive data in the Cloud Account type Quantity io a uarterly Semi Annuall
28. re below it opens a new pop up window with the available add ons of the product There you can buy and check the price of the add ons at the price analysis section To complete the buying procedure you click the button with the label checkout Buy add ons Do you want to buy extra add ons for Cloud Server Flex 1 CPU 13G RAM 60G HD Below is a list of the available add ons Add on Quantity Unit Price v G Cloud Server Flex Additional Public IP Address e 4 21 Monthly c Cloud Server Flex amp dditional Storage 10GB i 12 10 Monthly F Cloud Server Flex Additional Virtual Interface 1 21 Monthly What You Pay Add on Quantity Unit Price Discount Total Cloud Server Flex Additional Public IP Address 2 1 00 Monthly 0 00 96 2 00 Total before Tax 2 00 Cloud Server Tax 0 20 Germany Tax 0 22 Total 2 42 Cancel an add on It displays a list with the add ons that have been added to the subscription You can send a cancellation request for an add on which is delivered in BSS and you can see it in the BSS subscription view When the request is accepted the add on will be cancelled Upgrade the subscription You can upgrade your subscription choosing the product you want to be upgraded to and the quantity to be upgraded Interworks Cloud Storefront User Manual Page 30 of 40 inter Downgrade the subscription You can ask to downgrade the subscription choosing the product you want
29. rst Payment 186 02 Service Configuration lb Checkout gt gt Optional Premium Support f CPU core 1 20 00 Monthly 10003 Y 10 00 This product is under promotion The price is 26 25 Monthly for the next 1 Monthly Then the price wil be 52 50 Monthly 2 The second step of the checkout process is Confirmation Interworks Cloud Storefront User Manual Page 25 of 40 inter e This is the step the order is completed On this page the number of the invoice generated which is a link to the invoice view page is displayed e On the same page there are displayed in a list the subscriptions that were created Each subscription has the product s name e Each line of the list contains the subscription quantity its activation date and the billing cycle e For each product there is the Manage Your Subscription option which redirects the user to the subscription view page e Subscriptions are created only for the recurring charged products e Inthe case that there are only one time charged products in the basket the subscriptions section is not displayed Note 1 When there is only one product added to the basket and the user chooses to proceed to checkout from the product view page the first step will be skipped and he she will go directly to the Confirmation step Home Apps amp Services Billing 3 1 Basket Items 2 Confirmation Checkout Your order submission has been complet
30. rt results to excel action Exports the search results to excel Invoice Items list The invoice items are grouped by the end customer For each customer is also displayed his her total amount Interworks Cloud Storefront User Manual Page 36 of 40 inter 15 Storefront Trial Process Case 1 Product without Order Characteristics This is the most common scenario The customer will get one license and always in the default unit price So by pressing the Try Service button either in the Home Page the Apps amp Services page or the product view page the system automatically starts the creation of the trial subscription and directs the user to the trial page The action Manage your Service redirects the user to the subscription s view page The continue shopping functions as it was described in the Add to Basket page Note 1 In product groups by selecting the Try it free from a product group then the trial that will be given is the product that has been marked for the trial Tobias Huf BH Cart Home Apps amp Servces Billing 3 WebBackup Standard Request for Trial qe Your trial has been provisioned It will De active until 08 03 2014 10 Day s anage Your Semce gt gt Case 2 Product with Order Characteristics In this case the trial process includes 2 pages One for settings the order characteristics and one with the trial completion Step 1 Set the Order Characteristics The order chara
31. t are displayed Featured In this section there are the products that have been characterized as featured in product s Storefront Settings and have been selected to be displayed as featured in Home Page in SetUp New in this section there are the products that have been characterized as new in product s Storefront Settings and have been selected to be displayed as new in HomePage in SetUp Most Popular In this section the products that have been most ordered in the last period as it was defined in SetUp are displayed MS Exchange uvidqumn Mi on 1 19 Monthly 50 for the 1st month cdio Basket Free up your IT resources and give employees access to emails calendars contacts and more Details Printer HP Multifunctional You can also click on the name of a Product Service if you want to see more details for that particular Product Service After clicking on that link you are redirected to the Product s Detailed View Page from where you can chose to Add that particular product to your Cart try the product for a specified period for free see the Upgrade Products and the available Add ons for that product or express your interest for a product You can also see different images of the Product and different prices depending on the product unit or product configuration Interworks Cloud Storefront User Manual Page 12 of 40 inter 8 Add a Product to your Cart Case 1 Add to Basket a non C
32. th onthiy 25 02 2014 28 02 2014 3 Cloud Server Flex Traffic 100GB Monthiy 2502 201 4 280201 4 2065 1 WebBackup Professione 25 02 201 4 28 02 2014 1 00 Total Before Tax Cloud Server Tax Web BackuUP Tax Germany Tax Final Price The Due Date is red if the invoice is overdue Pay Invoice It is enabled when a payment gateway has been defined for the customer Print Ivoice Displays a pop up with the invoice print out Invoice items tab It displays a list of the invoice items and their basic attributes such the quantity purchased the unit price of the products the total cost and a taxes analysis The sorting is the one used in BSS The paging of the tab is displayed on the right Interworks Cloud Storefront User Manual Page 35 of 40 Case 2 The User is Reseller Home Apps Services Billing Invoices 000005 Amount 397 84 Status Unpaid Invoice Date 19 02 2014 Due Date 19 02 2014 invoice Items Customer Analysis 5 Qty Description Customer Globo Tech Exchange Enterprise 1 GoToMeeting Customer General Life MindMeister Mapping E E Total Before Tax 328 80 Germany Tax 69 04 Final Price 397 84 Customer Analysis tab The Customer Analysis tab is only displayed when the logged in user is a reseller and the invoice contains charges for end customers The layout is identical with the one there is in BSS It includes the following options Customer search text box Expo
33. to be downgraded to and its quantity and submitting a downgrade request This request will be sent to BSS and it will be displayed in the BSS subscription view Since it is accepted the subscription will be downgraded Cancel the subscription You can send a cancellation request for the subscription which is delivered in BSS and you can see it in the BSS subscription view When the request is accepted the subscription will be cancelled In the second section the pending requests are displayed The pending request are the cancellation and the downgrade requests that you have submitted In this section you can cancel your requests The next section the Features section displays the features of the subscription which are the product characteristics of the product including the values of the add ons applied In the last section the What You Pay section there is an analysis of the subscription This analysis includes all the products of the subscription the add ons as well their quantities their unit prices the discounts applied and the discount analysis and their final unit prices In the same section there is the option View the purchase history which as you can see in the picture below displays a list with all the changes of the subscription that have taken place since its start date Those changes might refer to changes of the product quantity the purchase or the cancellation of an add on product etc Interworks Clo
34. ts the user to the subscription list as it is shown in the following picture Interworks Cloud Storefront User Manual Page 22 of 40 Home Apps amp Services Subscriptions Active Subscriptions 44 4 gt bp Subscription i Quantity Unit Price Cloud Server PPU this subscription is charged based o 3 2014 3Servers 69 88 3 Monthly os 219 25 Cloud Server PPU this subscription is charged based or 0 0 Servers 69 88 Monthly BB Cloud Server Flex 01 03 1 35 30 Monthly Cloud Servers 01036 2Servers 6353 Monthly Cloud Server Flex 1 CPUN3G a RAMIB0O HD 01003 1 363 00 Monthly D 5 5 032 74 Cloud Server Flex 2 CPLIN6G DES z RAM 3106 HD 1 423 50 Monthh y 423 50 fl Cloud Servers Flex 01 03 2014 353 00 Monthly 0 363 00 MS Exchenge 01 03 2014 1 Mailbox 5 590 00 05 9 990 00 Semi Annuslh e From this page you can manage all your Subscriptions By default Active Subscriptions are shown You can chose to view different subscriptions simply by selecting a different option from the View drop down list By clicking the name of one Subscription you are redirected to the Subscription s Detailed View page From this page you can chose to add Add ons to your Subscription Update your Subscription or you can request a Cancellation of the Subscription When you Request a Cancellation of the Subscription a new pop up appears In this pop up you are given two options the first one is t
35. ud Storefront User Manual Page 31 of 40 E Cloud Server Flex 1 CPU 13G RAM 60G HD Purchase History The list of your purchase cancellations Date Quantity Product 26 02 2014 14 Ay Cloud Server Flex 1 CPU 13G RAM 60G HD 26 02 2014 1 Ay Cloud Server Flex Additional Virtual Interface 26 02 2014 y Cloud Server Flex Additional Storage 10GB 17 02 2014 y Cloud Server Flex 1 CPU 13G RAMIBOG HD 17 02 2014 2 y Cloud Server Flex 1 CPU 13G RAM 60G HD 17 02 2014 y Cloud Server Flex Additional Public IP Address 17 02 2014 y Cloud Server Flex 1 CPU T3G RAM 60G HD 17 02 2014 y Cloud Server Flex Additional Public IP Address 17 02 2014 By Cloud Server Flex Additional Public IP Address 17 02 2014 y Cloud Server Flex Additional Public IP Address 10 Entries 1 2 rr Subscription View of a prepaid Configurable Product The only difference in this case is that the Features section is replaced by the Configuration section in which the choices the user made during the checkout procedure are displayed Cloud Servers Configuration view al features Server Configuration CPU Cores 1 Storage G 60 RAM GB 2 Operating System Operating System Windows Server 2012 R2 Additional Disk OPS Gueranteed Optional Internet Traffic 2 TB High Availabilty wf Dedicated IP Address Y Service Assurance based on SLA 99 99 with refund Server Management amp Monitoring Y Data Backup Standard 2 days Firewall as a Service Opt
36. unt it is displayed in discount column otherwise a discount analysis is displayed The actions the user might perform at the bottom of the page are the following Cancel It redirects the user where he she was without adding anything in the basket Continue Shopping It adds the item in the basket and redirects the user If the customer was on the home page or a product list or a search page it redirects him her to that page If the customer was on a product view page it returns him to Storefront first page Proceed to Checkout This action does the following 3 1 The user s basket is not empty In this case the action will add the item in the basket and direct the user to the basket page 3 2 The user s basket is empty and the user is a not a reseller In this case the customer experiences the automatic checkout The item is added to the basket but the system will not direct him to the basket page Instead it will direct him to the page that would be displayed if he had pressed the Checkout action from the basket page Resellers are excluded from this scenario because the reseller must go to the basket page to define if the services are for personal usage or reselling EXCEPTION If for the product is defined with terms of use then the user must accept the terms before the automatic checkout Interworks Cloud Storefront User Manual Page 14 of 40 inter Case 2 Add to Basket a Configurable Prepaid Product Configurable products
37. usage Mis for reselling Cloud Server Ta 4 50 Neb Baciu P Ta 0 28 Sermary Ta 5 39 ialPrce 9 17 WebBackup Standard 4 00 Monthly 0 00 00 ut es e Fees Analysis Monthy 49 00 Cloud Servers 50 00 Motth 50 00 CPU core 2 2000 Morthy 10004 Y 20 First Payment 4 24 This product is under promotion The price is 25 00 Monthly tor the next 1 Monthly Then the price wil be 8 00 Monthly 2 The End Customer page displays three options and gives the reseller the opportunity to define the customer this order is for e He she can choose one of the existing customers he she can create a new customer or he she might choose not to define for whom the order is Interworks Cloud Storefront User Manual Page 27 of 40 e Ifthe reseller defines a customer the names of the subscriptions that will be created in the next Step the Confirmation step will be a combination of the customer name and the product name Home Apps amp Servces Bilting 1 Basket Items 2 End Customer 3 Confirmation Checkout Do you want to specify for which of your customers is this order Yes for an existing customer Yes for a new customer No dont want Select your customer Select a Customer Tobias Huff dg Cart Interworks Cloud Storefront User Manual Page 28 of 40 13 Storefront Subscription View the subscription presented Apps amp Services Billing BB Cloud Ser
38. ver Flex 1 CPU 13G RAM 60G HD O Amount 2 848 96 IMonthly Quantity 15 Licenses Next 26 02 2014 nvoice Pending Requests Submitted Request 42014 Cancellation of add ons Cloud Server Flex Additional Storage 10GB x 1 Cloud Server Flex 1 CPUMSG RAM 60G HD Features view all features Virual Cores 4 Memory GB 13 jtorage GB 70 Virtual Interfaces 1 Public IP 0 What You Pay view the purchase history Product Add On y Cloud Server Flex 1 CPUA3G RAMI60G HO Quentty 0to 10 111020 E tous Server Flex Additional Virtual Interface Cloud Server flex Additional Storage 10GB actions that the user can perform concerning this subscription Subscription View of a prepaid non Configurable Product On this page there is analytical information about Tobias Hu d Can Final Unit Price 344 85 363 00 In the first section you can see the name of the subscription the status of it which is implied by the color on its left the amount and the quantity of the subscription and the next invoice date On the right there are the Interworks Cloud Storefront User Manual Page 29 of 40 inter e Manage your Service This option is only displayed when the product is provisioned through WebsSitePanel or Cloud OSS and it leads to the Workspace first page e want to menu Buy add ons You can choose to add to your subscription the add ons you want from the available add ons As it is shown in the pictu
39. y itis god based en zs usage 8 2 montnty Case 4 Add to Basket a Product from a Group When the product group includes products that are not configurable the action View Plans is displayed instead of the Add to basket action This button opens the Editions amp Pricing tab in the product view page where there is an Add to Basket button for each product This case is also applied to the scenario when the product group includes PPU products When the product group includes products that are configurable the action Check Options is displayed instead of the Add to basket action This button opens the Editions amp Pricing tab in the product group view page where the Check Options action of a product displays a pop up in order to select a configuration for the product The action Calculate Cost displays the final price and the action Buy this Configuration adds the product to the basket Interworks Cloud Storefront User Manual Page 17 of 40 9 Product Groups In this case the differences in product view page are the following The price displayed in the first section is the lowest price of the related products The Add to basket button is replaced by the purchase an edition button which is a link to the Editions amp Pricing tab The Try it free button is only displayed when a default product for the trial edition has been defined in BSS The Pricing amp Add ons tab
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