KeyCall Monitor
Contents
1. Auxiliary TX RX Devices KeyCall Table Genie etc s Operating Frequency 2 4GHz ISM Band US e Required voltage Three AA 1 5V Alkaline Batteries Battery Powered Pagers Required voltage One AAA Alkaline battery for the pager Rechargeable Pagers Required voltage 1 110V or 220V outlets for pager chargers Batteries Nickel Metal Hydride NiMH Rechargeable Lifetime of Batteries Approximately 3 5 years Battery life of pager Approximately 48 hours depends on how often they are paged Recharge time 14 hours minimum from completely dead Long Range Systems 26 KeyCall User Manual SERVICE QUESTIONS AND ANSWERS Should your Table Genie system ever fail or should you need additional paging supplies call Long Range Sys tems at 800 437 4996 Monday through Friday 8 30 am to 5 00 pm Central Time For weekend or night emergencies s Long Range Systems has 24 7 live technical support available e Please keep in mind that options are limited over the weekend Long Range Systems 27 KeyCall User Manual Warranty Long Range Systems Inc warrants this product against any defects that are due to faulty material or workmanship for a one year period after the original date of consumer purchase This warranty does not include damage to the product resulting from accident misuse or improper electrical connection If this product should become defective within the war ranty period we will repair or replace it with an equiva2. KeyCall USER MANUAL 5 Easy Steps 4 Insert order key ove order key steps 1 and 2 nside of unit 2 Rem 3 If it beeps repeat 4 Place order key 0 liver your food 5 We will de Gg key Call by LR www pagernet Installation Warranty and Service Information QE N LONG RANGE SYSTEMS Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www Irspagers co uk www pagers co www hospitalpagers co uk Table Of Contents Installation and Setup x eee eee ee 2 Basic Installation 22 5 Secu Raed Rew ee wea eee eee ES Reed in peed ee eae 2 TRT eT rosita nea Dd soe gare gee See areas ars ayo ae ee Pattee ioe ene te che 3 K y Call ice esas ca te hs etree pw ate ay a ye Gia ath areata S 4 Typical KeyCall Setup 0 0 0 cee tenet nee 4 Associate KeyCall Units soeces 0 0 00 eee nee E 5 Mounting the KeyCall 0 c ccc teen een eens 5 Using the KeyCall serica R R AA KAR te teen eens 5 The KeyCall Keys crea R x E R cee teen eee ene 6 KeyCall Monitor 9 s 0 9 9 9 099 99 RR Z eee eee teen eens 6 Clearing an Order from the Monitor 00 cece eee eee eee eee 8 Advance Settings for KeyCall Monitor 0 00 anaana nennen 10 REPOTS seiko ete eee take bd kts Stand he ee radin ee Ct eed eee Ce eee Be 14 KeyCall Operation Using Server Section Assignments 17 Entering EMplOy es s rers eee ek wee eee ed
3. and the old number removed from that Table Section Assign Sections From KeyCall Settings menu 1 Select Edit Table Sections 2 Set the number of Servers for the section 3 From the Available Tables List highlight a table 4 Press the Add button to add to Tables in Section 5 Repeat steps 3 and 4 for all Tables to Add to section 6 Go to Section Number and create a new section 7 Repeat steps 3 through 5 for adding Tables to the new section 8 Press OK when done Note The Remove button will remove any undesired Tables from a section assignment and return it to the list of available tables swaliethe L ts Reign in Setien Sevaiiettbe Leb ws Reign in Secten 1 n n x T T gp aseran 1 a jo zeetan aft jo a Sre 3 a e zeetan a fE o l CET rae Example list of Tables Example list of Tables 1 2 and 13 added to Section Long Range Systems 19 KeyCall User Manual Assign Servers to Sections From Key Call Settings menu 1 Select Assign Servers 2 Select the number of Servers Section Assignments 3 Highlight a section and press Enter or tap twice on touchscreen 4 From the Choose Server pop up window select a Server 5 Press Assign to assign that Server or press Close Section to not assign a server to the Section Assign which employee to section 3 t Assign Server Section Assignments Example list of Servers Assigned to 3 Sections Long Range S
4. s order has been delivered and Key re trieved insert the Key into the Clearing Unit to confirm completion of the transaction Service Button Alerts the Server by sending a page that a Table requires assistance This will also cause the LEDs at the top of the KeyCall unit to flash There is a one minute time limit between signals sent to the Server pager when the button is pressed to re duce unnecessary requests Key Holder Each KeyCall has four spaces two on each side to store Keys Long Range Systems 5 KeyCall User Manual The KeyCall Keys Programming Key The Programming Key is used when assigning KeyCall s to the T7502 Order Keys The Numbered Keys are given to patrons after their order is placed The number is used in tracking the lo cation of the customer when they sit down at a table KeyCall Monitor Reca Order Table Time Order Table TimejOrder Table Time 12 215145 12 04 a Munaye stant Cusst Setup The monitor shows e Order number given to the customer e Table that the Order number is currently located e The amount of time elapsed since order started Controls Recall Brings up a pop up window showing all transactions within the last hour In the event a transaction was Cleared a user can retrieve the information The Transaction will resume from the initial start To retrieve highlight a transaction and press the Recall Button in the window e Key Key number
5. Repeat steps 4 through 7 for any other units to assign 9 Exit Associate Mode when done Touch Screen shows Nothing Be sure power supply is plugged in e If yes Be sure power supply is good substitute Be sure the wall circuit is on Unplug and re plug a few times to be sure the unit doesn t need a reset e If no plug it in Remedy If power supply is good call LRS for assistance 800 437 4996 If power supply is bad call LRS to get a new power supply Be sure video cable from touch screen to T7502 is connected properly Battery Powered Pagers Don t Receive Pages 1 Be sure the pager is turned on and that the battery is good 2 If pagers do not turn on replace battery and retry 3 If pagers do turn on and still do not receive page press the SETUP tab and check the System ID and make sure it matches System ID of pager 4 If pager System ID does not match reprogram pager with 7502 On 7502 e Press SETUP and enter the access code Default code is 5 6 7 8 9 e Select SYSTEM TOOLS e Select PROGRAM PAGERS e Select Alphanumeric s Enter the Pager Number Long Range Systems 22 KeyCall User Manual e Turn the Alpha Pager off e Turn the Alpha Pager on and wait until it stops beeping e Repeat Steps for each Alpha Pager to Program e Press EXIT when programming is completed Changing the Manager Pager Number 1 Press SETUP on T7502 2 Enter the access code Default code is 5 6 7 8 9 3 Go to KeyCall set
6. Time This report will display the hourly or daily information of The number of orders from all KeyCalls Day or week l The Average Elapsed Time of orders in minutes Start of Week Monday z and seconds ssia D aaa The number of White Orders where the Server __ responded in time 10 22200 Le o The number of Yellow Orders where the order changes from white to yellow G ag C The number of Pages sent to the Manager atthe ad Date B k Execute Help Done Service Goal Exceeded time lpworage Party Wait To access the report 10 22 2009 ee S arin 1 Press SETUP and enter the access code Default g 9 c2 Phone f Pagar Vesna Table Gonio Response By Time code IS 5 6 7 8 9 Table Genie Response By Server 2 Select REPORTS i SEE 3 Select the KeyCall Response by Time Long Range Systems 14 KeyCall User Manual 4 Set the Interval to Time of Day or Day of Week If set to Day of Week also set the day to start the week 5 Select the Start and Stop Dates 6 Press Run Report 0 0 0 o 9 o 9 o i i Example of 7 v S Response by Hour o a 5 17 75 22 7 4 7 l 9 9 7 L 4 6 4 n 3 6 4 LU 7 7 9 60 7 7 ig 12 7 2 86 a3 6 r 14 3 7 9 5 7 170 13 6 8 3 82 6 7 4 76 2 2 5 44 9 o 9 0 0 0 9a na 323 39 Fait Example of Response by Day Long Range Systems 15 KeyCall User Manual KeyCall Detail This report will displ
7. ee we de ee RTE ARS i 18 Creating an Employee Database 0 00 cece eee ee eee eens 18 Editing Sele p2vctdne cel de Salat ein hele a Vac eee a BE Se elean 18 Creating a List of Tables 0 0 c cece eee eee nets 19 ASSIGN SECTION lt rE d edad caw th dante td ARRE idee E itd bebe ewe heed 19 Basic Operations ss sss ss eee g g eae RRR RRR RRR eee ee RR NR 21 Troubleshooting ss oii hE we Bin Soe ite wig ees Senda RN Atte Bie E amp miaa nist ences pe 22 Replacing a KeyCall Unit or Adding Additional Units 0005 22 Touch Screen Shows Nothing cece cence eee teen eee eee eens 22 Battery Powered Pagers Don t Receive PageS 0 ccc cece cece nunun 22 Changing the Manager Pager Number 000 0c eee cece eee eee enee 23 CMOS ain nie ee ee a a Se ee eee ee we ee ee ee eh ee ee ee eer 24 Replacing the T7503 2 22 R N RN R NR ee 25 System Specifications 000 cee ee 26 Transmitter as eies re teeta aka penap Raia Se ao sidecases PEDE EEUE Get SR Gave see One E aoe 26 Auxiliary TX RX Devices KeyCall Table Genie etc 00 eee eee 26 Battery Powered Pagers 0000 eee cece eee 26 R chargeable Pagers lt 9 92 es e6 ests ede ee ede ee ieee eee ha eee eed eee ee 26 Questions and Answers c e e KKK KKK KKK 27 Warranty daoi es tie een ee ees re eee ee io ee ek ee Gee ee a eee weed 28 Long Range Systems 1 KeyCall User Manual INSTALLATION AND SETUP Basic Installa
8. flash briefly as it communicates with the Table Genie to the T7502 Long Range Systems 24 KeyCall User Manual REPLACING THE 1107 To replace the T7502 1 Unplug your defective T7502 transmitter 2 Disconnect all cables Ethernet power from defective unit and connect to the replacement 3 Remove the SD card from the side of your defective T7502 transmitter 4 Insert SD card into the side of the new T7502 transmitter 5 After inserting the SD card into the new unit select the option Clone from SD card Do not se lect the option to back up this will ERASE all saved settings 6 Test your system to be sure it is working properly Long Range Systems 25 KeyCall User Manual SYSTEM SPECIFICATIONS Transmitter Notice Operation is subject to the following e This device may not cause interference e This device will accept any interference including interference that may cause undesired oper ation of the unit Notice To reduce potential radio interference to other users the antenna type and gain is set so that the equivalent isotropically radiated power EIRP is not more than required for successful com munication Required voltage One 110V or 220V outlet for the T7502 Operating Frequency Radiated Power 467 750 MHz 1W FCC Part 90 2 4 GHz ISM Band 100mW FCC Part 15 Operating Range Dependent upon pagers used Broadband Connection Cat 5 connection to 10 100BaseT Router connected to Internet
9. of customer e Table Table number where Key was used e Delivered Time order was cleared Time Compete service time to fulfill order Top Will return to the top of the screen Pg Up amp Pg Dn Scroll through more Messages on the screen Manager Send a message to the Manager s pager Staff Sends a message to a Staff pager Guest Sends a message to a Guest pager Setup Access the Setup menu Long Range Systems 6 KeyCall User Manual Manager After pressing the Manager Button a window will open displaying a list of pre set messages and a OWERTY keypad to enter a message sent to the Manager s pager arei ieee H BOGGED PTO Staff After pressing the Staff button use the numeric pad to enter the Staff s pager number If the Staff s pager number is an alphanumeric pager then the screen will show the list of pre set messages and the QWERTY keypad E x T pmazm Long Range Systems 7 KeyCall User Manual Guest After pressing the Guest button use the numeric pad to enter the Guest s pager number custef SS J N m H BR ale BGR 9 m dZ m Clearing an Order from the Monitor There are two options to clear an order Clearing Unit After an order has been delivered insert the Key into the Clearing Unit The Lights on the Clearing Unit will flash red and green quickly and then the green light will flash once Then the Order will disappea
10. of its products for any particular purpose nor does LRS Inc assume any liability arising out of the application or use of any product or circuit and specifically disclaims any and all liability including without limitation consequential or incidental damages Typical parameters that may be provided in LRS Inc data sheets and or specifications can and do vary in different applications and actual performance may vary over time All operating parameters including Typicals must be validated for each customer application by customer s technical experts LRS Inc products are not designed intended or authorized for use as components in sys tems intended to support or sustain life or for any other application in which the failure of the LRS Inc product could create a situation where personal injury or death may occur Should Buyer purchase or use LRS Inc products for any such unintended or unauthorized application Buyer shall indemnify and hold LRS Inc and its officers employees sub sidiaries affiliates and distributors harmless against all claims costs damages and expenses and reasonable attorney fees arising out of directly or indirectly any claim of personal injury or death associated with such unintended or unau thorized use even if such claim alleges that LRS Inc was negligent regarding the design or manufacture of the part de vice or system EU DECLARATION OF CONFORMITY We Long Range Systems hereby declare u
11. 3 Press OK 4 Press EXIT and press OK to accept the changes Beep Volume The volume of an error beep from a KeyCall Unit can be changed This feature raises or lowers the volume 1 Select Beep Volume 2 Use the numeric keypad to enter a new value for the volume 1 is low 9 is high 3 Press OK 4 Press EXIT and press OK to accept the changes Low Battery Alert The Low Battery Alert is based on a percentage of battery life that is set to determine if batteries are con sidered Low and need to be replaced When the Low Battery setting is reached the KeyCall Monitor will show a RED Low Battery in the bottom right corner When the level is above the Low Battery level the status will show a GREEN Batteries OK To view the battery status on the KeyCall Monitor press the Batteries OK Low Batteries button on the bottom right corner and a window will appear displaying the status of all KeyCall Units Any units with a low battery will be highlighted in RED Long Range Systems 13 KeyCall User Manual Stam Guest Setus To change the Battery Level 1 Select Low Battery Default is set to 10 for 10 2 Using the numeric keypad enter the new level 3 Press OK 4 Press EXIT and press OK to accept the changes Reports The T7502 provides two reporting tools to view the Server s efficiency with the KeyCall System KeyCall Response by Time KeyCall Detail KeyCall Response By
12. 335 L No No 10 22 09 0943 AM 14 10 22 09 14 37 AM 454 Yes No 10 22 10 56 43 AM a5 10 22 10 59 51 AM 3 08 12 Yos No 10 7 10 58 08 AM 144 10 2 10 59 26 AM 1 28 2 No No 10 2 10 55 45 AM 109 10 27 10 56 21 AM 545 72 Yes No 10 22 19 54 20 AM 20 10 22 10 59 01 AM 441 22 Yes No 10 22 10 56 34 AM 26 10 22 10 58 59 AM 225 22 No No 10 77 09 09 23 AM 14 10 7 09 14 37 AM 454 Yos No Line KeyCall Detail Report Daily Reports Daily Error Reports will display at 12 00 AM of each day that the status of any KeyCall that has a low battery or the T7502 has lost communication with Long Range Systems 16 KeyCall User Manual Table Ti Table Genie Manilar Table Genie Daily Status Tables not reporting in cus su22 Please check these tables by pressing the unit s button and veritying the table disappears from this list Manager Staff Guest Setup KeyCall Operation Using Server Section Assignments The KeyCall system can be set up to have sections of tables page different servers when the Service Buttons are pressed To create Section Assignments 1 Create an employee database see Page 17 2 Create a list of tables with Add Remove Tables see Page 18 3 Assign Sections see Page 18 4 Assign Servers to sections see Page 19 Long Range Systems 17 KeyCall User Manual Creating an Employee Database The Employee Database will list the names of all the e
13. Call User Manual Associate KeyCall Units 1 Position KeyCalls at least 6 feet from T7502 2 On T7502 press SETUP and enter access code Default code is 5 6 7 8 9 3 Go to Key Call Settings 4 Select Associate The T7502 will stay in associate mode for 300 seconds 5 minutes afterwards the user will need to restart the mode 5 Place 3 AA batteries into KeyCall unit 6 The Red light will begin flashing slowly and then fast and finally the Green light will flash once and stop A pop up window will appear on the screen 7 Assign the unit as a Clearing Unit Starting Unit or set a Table Number Note Table Numbers can include letters and numbers in the designation 8 Repeat for all units to be assigned 9 Press EXIT to end associate mode when finished Mounting the KeyCall 1 Place the Mounting Plate on the desired location using the 2 pieces of double sided foam tape or using 4 screws Screws Not Includeded 2 Place the KeyCall unit onto the Mounting Plate press down then turn the unit counter clockwise to lock unit should spin freely without pulling off the Mounting Plate Using The KeyCall Starter Unit The Starter Unit is located near the cashier or starting point of a transaction After an order is placed insert the Key into the Starter Unit observe beginning of Elapsed Time on the Orders window with order number Clearing Unit The Clearing Unit is located near food pickup area After a patron
14. ay the information of all KeyCall transactions that occurred in the selected date range The timing information of each individual order The Individual Order Number The Average Elapsed Time of orders in minutes and seconds The table each order sat at The number of Yellow Orders where the Service Goal was missed time when order changes from white to yellow The number of Pages sent to the Manager at the Service Goal Ex _ Start Date ceeded time 10 22 2009 Le D LS To access the report gt Setup rr 1 Press SETUP and enter the access code eee reer eae gars a 9 Default code is 5 6 7 8 9 2 Select REPORTS 3 Select the KeyCall Response by Time average Party Wait End Date Average Table Turn By Server vn Average Table Turn By Size 10 22 2009 o Cell Phone Pager Usage Table Genie Response By Time e gt Table Genie Response By Server 4 Set the Interval to Time of Day or Day of Week If set to Day of Week also set the day to start the week 5 Select the Start and Stop Dates 6 Press Run Report Service goal 300 sponse By Time Start Time Order End Time Elapsed Table Yellow Paged SSD BES M 45 10 29 10 56 51 AM 3 08 2 Yos No STD 38008 AN 7 144 10 27 10 59 26 AM 1 28 12 No No 10 22 10 55 46 AM 109 10 22 10 59 31 AM 345 lz Yes No 10 22 10 5420 AM an 10 29 10 59 01 AM 447 12 Yos No 10 22 10 56 34 AM 26 10 99 10 58 59 AM
15. cess code 5 6 7 8 9 Select global settings Select operation mode From drop down box select KeyCall Monitor and press ENTER Press Exit Select YES to save changes SD Card The SD Card can maintain a backup of and can be used to transfer the information from an old T7502 onto a new replacement T7502 If the SD Card is removed or missing the card can be inserted into the slot on the right side of the transmitter After it is inserted a pop up window will show that a New Card is Detected and will give options to select to use as a Live Backup or to Clone T7502 from the SD Card if the card is transferred from one T7502 to an other Long Range Systems 3 KeyCall User Manual KEYCALL Typical KeyCall Setup _ T l aan KeyCall Unit 2 Remove order key 3 If it beeps repeat steps 1 and 2 4 Place order 5 W Thread lock Battery Cover t Mounting Plate i a 1 Unpack the KeyCall unit contents include 1 KeyCall unit 3 AA Batteries 2 Pieces of Foam Tape 1 thread lock 1 Battery cover with 2 screws 1 Mounting Plate 2 To assemble place the 3 AA batteries into the KeyCall 3 Place the Thread lock into the Housing with the teeth facing down 4 Place the Battery Cover over the Battery Compartment screw in place with the 2 Screws Long Range Systems 4 Key
16. e lables Service Message 2 Ticket Alert Message Late order Manager Pager 99 Server Pager 99 Warning Time yellow 180 Service Goal Exceeded red 190 Order Repage Time 0 Enable Clearing Unit On Enable louchscreen Clearing On Clear Requires Manager No Beep On Error On Beep Volume 10 Single Button Mode On Order Columns 2 Low Battery 10 Last Contact Alert Time Sort Order Order Number Table Seat Number Orders will be sorted by ascending order by the table number Elapsed Time Orders will be sorted with the longest running time first Sort order in KeyCall order monitor Order Number Table Seat Number Elapsed Time To change the setting 1 Select Sort Order 2 From the drop down box select the sorting mode 3 Press OK Long Range Systems 10 KeyCall User Manual 4 Press EXIT and press OK to accept the changes Alternatively Press the ORDER TABLE or TIME sections on the Monitor to sort by that method Service Goals Warning Time is the time that is considered acceptable for order deliveries Using the Warning Time and Serv ice Goal Exceeded fields the KeyCall Monitor can display how long an order is up before the time elapsed is considered unacceptable for its delivery The Warning Time and Service Goal Exceeded times are set in seconds 180 180 seconds Any Order time under the Warning Time will appear white on the monitor After the Warning Time but before the Service G
17. ge 1 Select Alert Message 2 Use Alpha keypad enter a new message 3 Press OK 4 Press EXIT and press OK to accept the changes Order Columns The Order Columns settings will set the number of viewable columns to 1 2 or 3 To set 1 Select Order Columns 2 Enter a value of 1 2 or 3 3 Press OK 4 Press EXIT and press OK to accept the changes KeyCall Button Messages The KeyCall unit KeyCall Buttons will send a default message of Service to the Server Pager when pressed To change the messages sent 1 Select Message 1 or Message 2 Note Message 2 will only be used if Single Button Mode is turned OFF 2 Use Alpha keypad enter a new message 3 Press OK 4 Press EXIT and press OK to accept the changes KeyCall Button Mode The KeyCall Service Buttons each send the same default message to the Server Pager To change the button mode to allow each button to send different messages 1 Select Single Button Mode 2 Select OFF to allow each button to send a different message Note If Single Button Mode is ON both buttons will send Message 1 3 Press OK 4 Press EXIT and press OK to accept the changes Long Range Systems 12 KeyCall User Manual Beep on Error The KeyCall units can give an error beep when the unit either fails to connect to the T7502 or when a Key is not inserted properly This feature can be enabled or disabled by 1 Select Beep on Error 2 Select OFF to disable or ON to enable beeping on an error
18. lent product free of charge LRS will return your product via UPS ground shipping All warranty claims must be initiated through our customer service department Copyright August 2009 Long Range Systems Inc All Rights Reserved This manual contains proprietary information of Long Range Systems Inc LRS and is intended for use only by its em ployees or customers None of the material contained herein may be copied reproduced republished downloaded dis played posted or transmitted in any form or by any means including but not limited to electronic mechanical photocopying recording or otherwise without the prior written permission of LRS Additional copies of this manual may be obtained by contacting LRS Screen displays keyboard layouts hardware descriptions or software are proprietary to LRS and are subject to copy right and other intellectual property rights of LRS and shall be treated in accordance with the previous paragraph All attempts have been made to make the information in this document complete and accurate LRS is not responsible for any direct or indirect damages or loss of business resulting from inaccuracies or omissions Specifications and other information contained within this document are subject to change without notice Long Range Systems Inc reserves the right to make changes without further notice to any products herein LRS Inc makes no warranty representation or guarantee regarding the suitability
19. mployeesusing the KeyCall system and display their set roles and assigned pager number Server Star pau Chuck Server 277 Text Danny Server 66 Text a Dave Server 7 Text Frank Server 65 Text Fred Servet 11 Text Greg Server x Text Marry Server 78 Text jamie Server 42 Text jason Server 25 Text jen Server 43 Text Im Server 1 Text Russ Server 123 Text Shawn Server ad Text Var Server ag Text i D Entering Employees 1 Press SETUP and enter access code Default code is 5 6 7 8 9 2 Enter EMPLOYEES 3 Select EDIT EMPLOYEES 4 Press ADD 5 Use the keypad to enter the Employee s Name 6 Press NEXT 7 Select the Employee s Role 8 Press NEXT 9 Enter the pager number assigned to the Employee 10 Press FINISHED 11 Repeat steps 4 through 10 for each Employee to add Editing Employees 1 From the EMPLOYEES EDIT EMPLOYEES menu 2 Enter EMPLOYEES 3 Select EDIT EMPLOYEES 4 Use the keypad to edit the Employee s Name Long Range Systems 18 KeyCall User Manual 5 Press NEXT 6 Edit the Employee s Role 7 Press NEXT 8 Change the pager number assigned to the Employee 9 Press FINISHED Creating a List of Tables A list of tables is automatically created when each KeyCall is Associated to the System The number assigned to each Table Unit corresponds to that unit s Table Number Note If a Table Unit s Number is changed the new number will need to be re assigned to the Table Section
20. nder our sole responsibility that the T7502 TX 3B25A and KC RT25A paging transmitters and on site pagers comply with the essential requirements in the European RE amp TTE Directive 1999 5 EC of the European Parliament of the Council of 9 March 1999 on radio equipment and telecommunication terminal equip ment and the mutual recognition of their conformity The following standards were utilized ETS 300 224 1998 EN 301 489 2 2002 EN61000 3 2 1998 EN 61000 3 3 1995 EN 60950 1992 with A1 A2 amp A3 Long Range Systems Thank you for choosing Long Range Systems to provide your on premise paging solution Please familiarize yourself and your staff with the contents of this instruction in order to properly operate and maintain your system For help op erating your system or for any service problems please call 800 437 4996 Keep this instruction in a safe place avail able to managers and key staff XU 0018 111809 Long Range Systems 28 KeyCall User Manual Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www Irspagers co uk www pagers co www hospitalpagers co uk
21. oal Exceeded time the Order will change to yellow on mon itor When the Service Goal Exceeded time passes the Order will change to Red and the Manager s Pager will re ceive a notification page To change either Service Goal setting 1 Select Warning Time or Service Goal Exceeded 2 Using the numeric keypad enter a time in seconds 3 Press OK 4 Press EXIT and press OK to accept the changes Manager Pager The Manager Pager setting sets the Pager Number of the Manager who will be paged after the Service Goal Exceeded has passed with a Late Message and a Table Number Example Service Goal Exceed time set to 4 minutes and 25 seconds Order Table Time The Manager Pager will receive the current Alert Message example Late Order 12 To change the Manager s Pager Number 1 Select Manager Pager 2 Using the numeric keypad enter the pager number 3 Press OK 4 Press EXIT and press OK to accept the changes Order Repage Time This is the number of seconds between pages to the Server Pager when an order or message is sent from a KeyCall To change the Server Pager Number 1 Select Order Repage Time Long Range Systems 11 KeyCall User Manual 2 Using the numeric keypad enter the time in seconds 3 Press OK 4 Press EXIT and press OK to accept the changes Alert Message The Alert Message is the notification sent to the Manager when an order is past the Service Goal Exceeded time To change the messa
22. r from the screen The Clearing Unit operation can be enabled or disabled depending on preference To change the Clearing Unit status 1 Press SETUP and enter access code Default access code 5 6 7 8 9 2 Enter Key Call Settings 3 Select Enable Clearing Unit 4 Select ON to enable or OFF to disable 5 Press EXIT and OK to accept the changes Touch Screen To remove an order using the Touch screen select one of the orders on the screen A pop up window will display Clear Order Press Clear Order Long Range Systems 8 KeyCall User Manual Clearing an order can also be set to require a Manager s Access Code at the Monitor To set 1 Press SETUP and enter access code Default access code 5 6 7 8 9 2 Enter Key Call Settings 3 Select Clear Requires Manager 4 Select YES to require the code or NO 5 Press OK 6 Press EXIT and press OK to accept the changes Long Range Systems 9 KeyCall User Manual Advanced Settings for KeyCall Monitor The KeyCall Monitor has a number of settings that can be changed to fit a user s preferences Sorting KeyCall orders can be sorted on the KeyCall Monitor by Order Number Orders will be sorted in ascending order by order number To access 1 Press SETUP and enter the access code Default access code 5 6 7 8 9 2 Enter Key Call Settings Qt Setup Back Execute Help Done Associate Assign Servers Edil Table Sections Add Remov
23. tings 4 Select Manager Pager 5 Enter new Manager Pager Number 6 Press Exit and save settings Long Range Systems 23 KeyCall User Manual NOD 1 Find where KeyCalls are not communicating with the T7502 T7502 Diagram 1 Diagram 2 KeyCall outside range area Proper Znode Installation Center 2 On KeyCall Computer go to the Tables Tab enter access code 5 6 7 8 9 and press ASSIGN TO TABLE 3 Place the Z Node Repeater where it will communicate with T7502 and other KeyCalls It is recommended to place the Znode in a high location as close to the center of the room as possible 4 Connect 5VDC power supply to the Znode 5 On the Z Node press and hold the Service button for at least 5 seconds 6 After 5 seconds release the Service button 7 The Red lights will turn on and stay on after you release the Service button 8 Now press the Service button once again for only 1 second 9 The Red and Green lights on the Z Node will flicker very dim while it tries to connect to the T7503 10 If it successfully connects to the T7502 the Red lights on the Z Node will begin to flash once every 5 seconds to show that it is connected and working properly 11 Press the ASSIGN TO TABLE button on the computer to end Associate Mode 12 Test your system press the Service Button or insert any Number Key into the KeyCall that was out of range 13 The Green lights on the Z Node will begin to
24. tion Caution Do not mount the transmitter near any large metal objects 1 Un wrap all system components 2 Setup 17 Touch screen Monitor near kitchen area 3 Place T7502 next to Touch screen Monitor 4 Twist the 3 antenna onto the silver connector located at the rear of the transmitter 5 Connect the VGA Cable of the Touch screen Monitor to the VGA port on the back of the transmitter 6 Connect the USB Cable of the Touch screen Monitor to the USB port on the back of the transmitter 7 Plug the Touch screen Monitor s power supply into a standard 110 220V outlet and connect the barrel end into the monitor s Power port 8 Turn on the Touch screen Monitor 9 Plug the transmitter 10V AC power supply into a standard 110 220V outlet and connect the bar rel end into the port located on the rear of the transmitter 10 After 1 minute the T7502 keyboard lights will stop chasing Enter the current Time and Date US Format HH MM am pm and MM DD YY 11 If required The Touch screen Monitor may require a calibration test after powering on the trans mitter Press the center of the 4 crosshairs to complete calibration 10VAC Power USB Cable from UHF Antenna Touch Screen VGA Output to Touch Screen VGA Input from T7502 Power to Touch Screen USB Cable to T7502 Long Range Systems 2 KeyCall User Manual To Put into KeyCall Operation Mode 1 N OO oh FF W K Press Setup Enter access code Default ac
25. ystems 20 KeyCall User Manual BASIC OPERATION The Cashier taking orders should ALWAYS demonstrate to the customer how to insert and remove a Key using the Starter Unit This will start the timer on the touch screen PC and lead to better reports on service The customer takes the Key to any table and inserts and removes the Key in the KeyCall Table Unit They can place it in the holder on the side of the KeyCall or lay it on the table The Table number appears next to the Order number on the touch screen monitor When the food order is ready the runner takes the order to the table on the screen The runner picks up the key returns to the food service area and inserts the key into the Clearing Unit to com plete the cycle Keys are taken back to the cashier throughout the shift Long Range Systems 21 KeyCall User Manual TROUBLESHOOTING Replacing a KeyCall Unit or Adding Additional Units When receiving a new KeyCall unit from LRS the unit must be associated to the system 1 On the T7502 Press the Setup and enter the access code Default code is 5 6 7 8 9 2 Go to KeyCall settings 3 Select Associate 5 Insert and remove PROGRAM key 6 The Red light will begin flashing slowly and then fast and finally the Green light will flash once and stop 4 Insert batteries into KeyCall unit 7 A pop up window will appear on the screen Assign the unit as a Starter Unit Clearing Unit or Table Number 8
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