User Manual
Contents
1. SOUTHERN SOFTWARE INC an employee owned company CAD Computer aided dispatch system User Manual CAD ACHVE CHS SCEO crtincinseesebinsicscsaceesiececastawciasessebinsasaeecneaieaissdevesneeede 3 MOT AUN oats fan toa Pe a eet 3 Pending amp Active Cals cecenii a E E R 4 Adding Additional Information to CES ccccccccceccssssseeeeececeeeeeeeeeeaeaaaaeaeeeeeseeees 5 Active Call Vas sess ose es ee ee 6 Command I 11 Seeman ere tte See EP ie to Pte PP RT WP nT ee 8 ILA Cot E E o ane Ne ea ee A E E E re EA 8 CAD CUMS Sreca E 9 OWO Duty HOUSE horison A hes cea esis 9 User View Limits Sunglasses cccccccsssssssecccceeecceesseeccceeeeeeaaeeeeeeceeseeeeaaeenees 10 Aaa DOO 0 11 Caer be ree re E Ov ne nT ee oreo 11 Anye UNS enuon a alesse de eet apc es Balas ete E 12 PAIN AS TNS cai ret tarts scene oases nonce cba esa ean tena thee abet ee 12 Command AMIN igor Banas Seca sais nc aleve hs aes weg ss nis as 12 Change Available Unit Status siesdisticssccestoiiiersdacldecsninuiiennd Mao newae 13 ASSIOMING Units toa CES ersen a E 14 TOOLS sorreraren EEO EEEa 16 BOLO A feature that tracks persons or vehicles cccccceeeceeeeeeeeeeeeeeeeeeeeeseeeeeees 16 Hot List Used for lost found entries road closures burn permits etC 0006 17 Phone List In CAD rolodex seenseeessenseensseesseesseesserssersserssersserssssssessscsseesseesseesseess 18 Reports amp Searchissa TA a A2. Enter appropriate disposition s gt Add any addition notes in the second of the larger boxes gt Click Print Report Save or Cancel gt Note CMD line code CLC or CL 15 SOUTHERN SOFTWARE INC an employee owned company Tools BOLO A feature that tracks persons or vehicles moue Dx Fie view IDX Name A r TagSt Type Create When InActive Last Name First Name hl ESTES JERRY a Height Weight Sex Race OLN OLN St DOB SSN B Gia Person Description Vehicle Style Vehicle Description 3 A Reason 538 WILL GIVE ADDRESS OF 12930 OAK GROVE HIS ACTUAL ADDRESS IS 18064 FERRY WC 3275 l Click the Tools button at top of CAD screen 2 Choose BOLO from list 3 When a name on a vehicle or a vehicle tag number is entered anywhere in CAD and if a BOLO was entered with that information an alert box will appear with details of the BOLO 4 From here you can choose to add edit or print BOLO s gt To add a BOLO click the add button select the BOLO Type enter Expire date and any other pertinent information in the text fields and reason text field gt The User may also right click on a vehicle people entry in the Active Call tabs click Create then select BOLO 16 SOUTHERN SOFTWARE INC an employee owned company Hot List Used for lost found entries road closures burn permits etc Y Hot List Setup E Requested B Start Date End Date General Z ID Reque
3. 19 Securty Check Seer A T N 20 Wreker N EA AE 21 Frogram SAUMES voreres ieie E E E a ai 22 APN Address Phone Note HIStory cccccccccccccssssssssssssseseeeeeeceeeeeeeeeseeeaeaeaeeessseeeees 22 FMP Fite Medcal Premise Jesieni E cious bz enten antec tomes 23 E310 60 0 1 ET a e an ne er ne Ra EE ae 24 CAD Active CFS Screen Creating a CFS Y New CFS File Tools View Caller Location Caller Name f m PH Cross Street Low none J 33 Cross Street High Initial Staternent Comments Call Type Unit Status DISPATCHED z District Beat Law Tract From to Directions In Progress Priority Unit Selected Units Fire Tract EMS Tract 1 Click the blue button labeled New CFS use the command CMD line code CNC Click Accept from an E911 Interface box or right click on the map at the desired location for the CFS gt Vv VV YNY OYN VM WV Location of incident Enter Street Address amp Community landmark or intersection route amp community Important Note Select correct community because several cities may have streets with the same name Caller information Caller name phone numbers amp caller location if different than incident location Initial statement Short narrative summarizing the CFS Call type Nature of CFS Option to have call guide box or Pro QA guide box This allows the user to follow set questions instructions In Progress Check
4. Options 2 Changing Active Units Status After a Unit has been assigned to a CFS the User can right click and show a Unit En Route On Scene Clear etc D officer Initiated Traffic Stop G3 File Tools View Num dir e oc Apt C Landmark Intersection route Fire Tract EMS Tract Tag Number Vehicle Year Make Vehicle Description Unit Call Type Information Unit Call Type Priority Status Initial Staternent zg 3 Creating an Officer Initiated Call Right click on the Available Unit and click on Officer Initiated Traffic Stop or use the CMD line code CNT gt Important Note Traffic Stop is the default call type but can be changed by choosing the appropriate call type on the drop down selection Priority and Status also default but can be changed the same way gt Enter all appropriate fields just like a New CFS 14 YQ SOUTHERN SOFTWARE INC an employee owned company Overdue Timers CAD will alert the User when there is Overdue Units by bringing an Overdue box next to the Available Active Aux Unit boxes gt To safety check the Unit right click the Unit number in the Overdue box and click Acknowledge Disposition OPENED BY MISTAKE oc 14406 BUSH WC 448 LINCOLN ESN 102 Closing a CFS gt Right click on the CFS in the Active Calls box and select Close Call or right click on the Unit in the Active Units screen and select Clear gt Click Close and the Close CFS box will pop up
5. the in progress box if in progress Priority Determines the priority level based on call type or user Alarm Base Alarm Level How received Select appropriate drop down selection 911 Officer Initiated Phone Radio etc Lookup codes set by Administrator Unit assignment You can assign units as well as a Status for the CFS Function Boxes User can Cancel the call without burning CFS incident add Notes add Vehicle and Person or Save the CFS Alert Boxes At the bottom of the CFS entry form Alert Boxes will change color when there is information pertaining to that CFS Prior Calls FMP BOLO APN etc SOUTHERN SOFTWARE INC an employee owned company Pending amp Active Calls __ Address Name Phone 19382 N SKYLIGHT MOUNTAIN SHEILA AB 4799433 l Pending CFS are placed in a Pending Calls box at the top of the CAD screen Once the Pending CFS is assigned a unit and there are no more pending calls the Pending Calls box will go away 2 Overdue Timers Overdue calls that have not been dispatched unit assigned will alert the dispatcher when the call has been held too long 1 Dotat 2 Vahicies Paopie 3 Active Wr J Active CFS are placed in an Active Calls box at the top of the CAD Screen or underneath the Pending Calls box 1f there are Active Pending CFS i SQ SOUTHERN SOFTWARE INC an employee owned compa Adding Additional Information to C
6. CalNumber Tag Veh Desc i _ Work Area _ Wrecker i View Wrecker Rotation View Options All ToolTips Call ToolTips Save Column Info 3 Active Wrecker Shows Active Wrecker information This tab will only show Active Wreckers You can right click in text box and View Wrecker Rotation 1 Details 2 Vehicles People 3 Active Wreckers 4 911 History 5 Chat ID Class ESN 10 28 2010 19 11167 CAMPBELL COMM BLDG Hg pot APO OOO de RES 112 pasa Vesa AEN Q os A Refresh FZ APN 5 Show 911 Transfer Call Zoom To Call View Options gt 4 911 History Shows 911 call listview You can right click on a 911 call to Create a CFS or APN refresh your screen Show 911 Transfer Call or Zoom to Call 1 Details 2 vehicles People 3 Active Wreckers 4 911 History 5 Chat Dispatch O Everyone in M O smMccuIn 11 C CHOLCROFT 01 M Important gt Chat Shows a list of current users that are logged into CAD The user can select users or everyone to send messages to via CAD SOUTHERN SOFTWARE INC an employee owned company Command Line Po l Command Line Is located below the active call tabs and allows the user to use commands to navigate through the CAD You can hit F1 which will bring your cursor to the CMD line Stacked CFS Lit SMCOUIN Stacked Unit rk 2010 054761 1 Detals 2 Vehicles People 3 Active Wreckers 4 911 His
7. FS DY CAD Active CFS File Tools Admin Help CFS Location Call Ty 4 a TEE a a a MOY a E a eet aa l ee a ao LE Sl ma m M BS peer wre W EE ecm we Whe wes rome WE asc acs ee sheen rte PSE ems PBT ft ee Close CFS Add Notes To CFS Assign OCA Edit Call Add Location Add Vehicle Person Change Call Type New CFS Zoom To CFS Refresh Show CFS Details Show CFS Report Lull 4 Ei v oo a Q E Le Suggest Units Change CFS CFS Lookups Create From CFS Send CFS Other Options View Options l Right click on the CFS in the Active Pending Calls and choose the following options gt Close CFS Add Notes to CFS Assign OCA Edit Call Add Location Add Vehicle Person New CFS Zoom to CFS On Map Refresh Show CES Details Show CFS Report and Suggest Units gt Extended Options Change CFS Edit Call Add Location Edit Location Change Call Type Caller Info Location Primary Unit CFS Lookups Address Display Prior CFS Travel Card Create From CFS APN FMP Hot List Security Check Wrecker Other options Hazmat CAD has the Canutec Ergo 2008 Guidebook View options User view limits all tool tips call tool tips Save Column Info SOUTHERN SOFTWARE INC an employee owned company Active Call Tabs Active Call tabs are located at the bottom of the CAD Active Screen When a user clicks on an active call you can see details of that call in these tabs and or enter informatio
8. ent 5 Dispatcher Description a BEEBE EHEHREHREReEeRe SD Department Other Date Time Date From Date To fos i o Address ie l Reports can click blue button as well hand coded reports which include Al CFS Unit Department and Dispatcher 2 Search can click blue button as well is used to search for any information entered into CAD gt Select from drop down list for categories gt To search select the appropriate criteria in the field list The selected criteria will be placed in the Search Criteria box to the right of the screen Click search or hit F12 Results will plot in the Search Results box at the bottom of the screen 19 YQ SOUTHERN SOFTWARE INC ane joyee ownedc company n employee owned company Security Checks Y Security Check Setup 09070 File Tools View StartDate end Date Location Contact ID Landmark Name Phone Pe St Dir Street Name Scone aco f ENRI DE TONTI BLY Start p Start Date End Date Loc Apt 11 30 2009 y 12 20 2010 z Department Community 7 pE In ctive REP MIKE JOHNSON ESPECIAL ATTN NIGHTS AND WEEKENDS REF TO THEFT Security Checks extra patrol entry The user can enter a new entry here or can right click on an active call and start a new Security Check from the call 20 Q SOUTHERN SOFTWARE INC an employee owned company Wrecker Request Type ig l Wrecker User can create a wrecker call fr
9. iew Limits Sunglasses Y User iew Limits l m CENTRAL EMS aJ View Name E DEPT OF COMMUNITY CORRECTIONS m DEVILS DEN STATE PARK RANGER E DISTRICT CONSTABLE 12 m DISTRICT CONSTABLE 2 E DRUG TASK FORCE E ELKINS POLICE E ELM SPRINGS POLICE FARMINGTON POLICE E ENVIRONMENTAL AFFAIRS E FAYETTEVILLE POLICE E GAME amp FISH E GOSHEN MARSHAL E GREENLAND POLICE JOHNSON POLICE E LINCOLN POLICE E PG BATTLEFIELD PARK SUPERINTENDENT PRAIRIE GROVE POLICE E SEXUAL OFFENDER amp VIOLENT CRIMES TASK FORCE E SPRINGDALE POLICE E STATE POLICE TROOPL E TONTITOWN E VA HOSPITAL E VA POLICE WASHINGTON CO SO m WC CORONER View Call Disciplines y lt lt lt l User View Limits Screen filter Double click the sunglasses icon at the top of the CAD Units screen This filters groups of units the user only wants to view gt View Name On the right side of the box the user will double click the set of units they want to view click Apply or Cancel Departments are listed on left side of box if additional filters are desired click next to the name of the department View scope additional filter for specific calls and units View Call Disciplines Users can select EMS Fire Law or Other to view Once filter is applied hitting F12 will switch back and forth from the filtered screen green sunglasses to the non filtered screen pink sunglasses gt To clear all User View Limits doub
10. it off Duty and back at the House gt Note CMD line code OFD Security Check Allows the User to log a security check that is already entered into the CAD system gt Note CMD line code is SEC Log Is used to add notes but also can add a landmark or address with the entry Change Existing Status Allows the User to Undo Last Status of the Unit Other Options Allows the User to view Unit information Vehicle Assignments Recent OCA s Change Unit Suggestion Vehicle Information and Change Unit Location View Options Allows the User to Setup screen views and tool tips such as List View Remove Group All Tool Tips Unit Tool Tips and Open Close Details Panel 13 SOUTHERN SOFTWARE INC an employee owned company Assigning Units to a CFS L Assigning Unit s to a CFS The User can right click on the Available Unit and choose Other Calls and then select the call click and drag the Available Unit to an Active or Pending Call or click and drag Available Unit to a CFS in the Active Units List Active Unite Unit 1D Status Notes Overdue Bass ONSCENE EM 1 DISPATCHED ON SCENI ONSCENE NO CHECKS CLEAR RADIO CHECI TRANSPORT PRISONER AT JAIL LEFT SCENE ARRIVE 2ND 10 15 PRISONER IN CUSTODY 10 63 NET DIRECTED HOLD ALL TRAFFIC 10 64 NET FREE RESUME NORMAL TRAFFIC 510 LOG ITEM 599 OFFICER NEEDS ASSISTANCE Change Existing Status CFS Options Other Options Stack On CFS Unit Note View
11. le click the sunglasses and click Clear Show All Sunglasses will turn gray Vv VV WV 10 YQ SOUTHERN SOFTWARE INC an employee owned company Available Units Y CAD Units Available Units All Avail Law Fire EMS Other Unit ID Last Contact Overdue E53 CLEA 1 10 41 32 10 29 2 10 41 43 10 29 2 108 ATS S8 115 CLEA 120 CLEAR 7124 CLEAR 136 CLEA 145 OND 149 CLEA i o6 ATS EA7772 CLEAR Details 1 Available Units Shows All Jurisdictions All Available Law Fire EMS Other as well as Unit ID Status Notes Department Station Unit Name District Beat Vehicle ID Last Contact Zone and Location 2 View Options Users may change the view of this screen by right clicking on a unit selecting View Options then List View or Remove Groups 11 YQ SOUTHERN SOFTWARE INC an employee owned company Active Units Unit ID TRANSPOR S27 TRANSPOR S27 V DISPATCHED EN ROUTE l Active Units Unit s assigned to a call gt To change Active Unit s status right click on the unit Aux Units Aux Units Unit ID ay 126 10 6 BUSY S81 a 205 10 6 BUSY COUR THC E460 10 6 BUSY IMMIGRA EA6110 10 6 BUSY W608 EA7651 10 6 BUSY SE i 763 10 6 BUSY Ea 764 10 6 BUSY j naer j G Details L Add Aux Status Aux Status is used for statuses that normally don t require a safety check on the unit gt When an Aux Status is
12. m Settings from list Under Program Settings choose FMP gt Right click in search results box to add edit or print an entry To search select the appropriate criteria in the field list The selected criteria will be placed in the Search Criteria box to the right of the screen Click search or hit F12 Results will plot in the Search Results box at the bottom of the screen To add an FMP right click in the Search Results box click the add button and add all pertinent information into the text fields If a FMP is no longer needed you may select the InActive box in the entry 23 SOUTHERN SOFTWARE INC an employee owned company Landmarks Y Landmark Setup 112 DRIVE IN File Yiew Select Landmarks General ID Land Name 112 DRIVE IN O SkipLookup Bf lnActive Jurisdiction Landmark Type Cmd Line Next Landmark Dir N Contact Type Primary Contact Primary Phone Contact Type Contact 2 Phone 2 Contact Type Contact 3 Phone 3 1 Contacts B Notes 3 Alias 4 Coordinates 5 Alarm 6 Attachments Contact Type Contact Name Alternate Phone d l Click the Tools button at top of CAD screen 2a Choose Program Settings from list 3 Under Program Settings choose Landmarks 4 You can view Landmarks by using the drop down box or type in the Landmark name in the drop down text box 5 Landmarks can be created for businesses schools hospitals and includes fields for Land
13. mark Types Command Line Contact Information Notes Alias Names Coordinates Alarm Company Information and Attachments 24 YQ SOUTHERN SOFTWARE INC ane joyee ownedc company n employee owned company
14. n 1 Details 2 Vehicles People 3 Active Wreckers 4 911 History 5 Chat l Details Shows all the details of the call selected not including the notes The information on this tab cannot be edited from the details screen See image above 1 Details 2 Vehicles People 3 Active Wreckers 4 911 History 5 Chat VIN OLN SSN F wins ca on nS cnt he tes bis SPURLOCK BRITT 5 ACCORD SIL 921493 A add Edit View Options gt 69 Search QUESTIONING ONLY amp Wrecker STOLEN LICENSE PLATE STOLEN VEHICLE WANTED PERSON 2 Vehicle People Shows any information that has been added in the Vehicle or People Tab gt To add a Vehicle Person select the CFS from the Active Pending Calls click on the Vehicles People tab right click in the details text box and select Add or right click on the CFS and select Add Vehicle Person Enter all appropriate information in text boxes gt There are alert boxes labeled Active amp BOLO below the Vehicle Person tab which will change color if there is Alerts pertaining to what information entered in this CFS Click the highlighted button to retrieve information gt Click Save or Cancel gt Under the Vehicle People tab you can right click to Create Bolo Search Wrecker Only if there is a Vehicle People entry SOUTHERN SOFTWARE INC an employee owned company 1 Details 2 Vehicles People 3 Active Wreckers 4 911 History 5 Chat ID
15. om here or view wrecker company information and zones W CAD Active CFS Fie Tools Admin Help BOLO Debug OFF Hot List Message Center Phone List Pre Planned Events Program Settings Reports Search Security Check Wrecker Save Form Positions pA Save Form Positions Users can set up their CAD screens and then click save form positions which will retain those changes on future logins 21 YQ SOUTHERN SOFTWARE INC an employee owned company Program Settings APN Address Phone Note History Y Address Phone Note History Search SearchMode SearchValue l Click the Tools button at top of CAD screen 2 Choose Program Settings from list 3 Under Program Settings choose APN gt Right click in search results box to add edit or print an entry 4 To search select the appropriate criteria in the field list The selected criteria will be placed in the Search Criteria box to the right of the screen Click search or hit F12 Results will plot in the Search Results box at the bottom of the screen 5 To add an APN right click in the Search Results box click the add button and add all pertinent information into the text fields 22 SOUTHERN SOFTWARE INC an employee owned company FMP Fire Medical Premise SearchMode SearchValue FMP ID LastUpdate By Last Update W L Click the Tools button at top of CAD screen Choose Progra
16. selected for a unit the unit will now be displayed in the Aux Unit section of the CAD Units Screen Command Line l Command line is located at the bottom of the CAD Units screen and allows the user to use commands to navigate through the CAD You can hit F1 which will bring your cursor to the CMD line The command line is available on both the CAD Active CFS and the CAD Units screen 12 SOUTHERN SOFTWARE INC an employee owned company Change Available Unit Status cab units Oth il er BISCAM na Add Aux Status gt 10 6 BUSY Unit Note gt S21 SPECIAL ASSIGNMENT Other Calls gt 522 SUBJECT TO CALL 525 TRAINING Officer Initiated Traffic Stop S40 FTO Set Off Duty S6 COURT Security Check Log S83 WC RANGE 10 28 YEH CK 10 29 PERSON CK Change Existing Status 10 50 CHECK Other Options AT STATION View Options CLEAR AUX S11 MEAL S13 OUT OF CAR PERSONAL S14 OUT OF CAR SO BUSINESS S2 CAR WASH 528 VEHICLE MAINTENANCE Important Note To change a status of an Available Unit the User may right click on the Unit and select available options from the list l n 10 Add Aux Status See previous section Unit Note Add Note Message or Remove Note Message Other Calls Shows all Active Calls Dispatched calls will show in black and Pending Calls will show in red Officer Initiated Traffic Stop See Assigning Unit to a CFS Set Off Duty Puts the Un
17. st Type Unit Law Tract Department Fire Tract Requestee Area Location Active Landmark Start Date St Dir Street Name W inactive fj a e l Contact Loc Apt Community Name EMS Tract District Beat Grid End Date Phone Comments oe Click the Tools button at top of CAD screen Choose Hot List from list From here you can choose to add edit or print the Hot List To add a Hot List click the add button select the Request Type and any other pertinent information in the text fields and comments text field gt The User may also right click on a CFS click Create from CFS then select Hot List Entry 17 SOUTHERN SOFTWARE INC an employee owned company Phone List In CAD rolodex Y Phone List File View Department Primary Phone Extension Cell Phone SOUTHERN SOFTWARE 8008426190 Name Department ID SOUTHERN SOFTWARE Address City State Zip 150 PERRY DR 50 eo 28387 Phone Ext Cellular Phone Pager E Mail Fax D e Notes LORRI BRUCE TRAINER 910 638 0815 Click the Tools button at top of CAD screen Choose Phone List from list From here you can choose to add edit or print the Phone List To add a Phone List entry click the add button and enter pertinent information in the text fields and comments text field akai 18 Q SOUTHERN SOFTWARE INC an employee owned company Reports amp Searches 1 All 2 CFS 3 Unit 4 Departm
18. tory 5 Chat l Stacked CFS CFS can be stacked to a unit who is currently on another CFS by right clicking on the unit and select Stack on CFS then select the holding call The call will now show stacked on the right hand side of the CAD Active CFS screen gt When the unit clears the current CFS CAD will bring up a Unit Stack box with the stacked CFS in which you can select Assign Unit to CFS gt When the unit is assigned to CFS the Stacked CFS will leave the Stacked Column and appear in the Active Calls box SOUTHERN SOFTWARE INC an employee owned company CAD Units Screen On Off Duty House l Set Unit s On Duty by double clicking on the house icon at the top of the CAD Units screen T Set Units s On Duty D select or Type Unit Selected Unit s LORRI BRUCE ENTRAL EMS RENFROW JIM DISTRICT CONSTABLE 12 CLOWERS TOM OISTRICT CONSTABLE 2 J EREMY DEVILS DEN STATE PARK RA U DEVILS DEN STATE PARK RA FIELOS ROSIN ORUG TASK FORCE 42030PEN DRUG TASK FORCE CARROLL KEVIN ORUG TASK FORCE BAILEY JASON ORUG TASK FORCE 42740PEN ORUG TASK FORCE 2 Select or Type Unit This can be done by using the Select or Type Unit drop down or scrolling through the Selected Unit s and double clicking The selected unit information will display in the blue box on the right side Click Save gt Note CMD line code is OND SOUTHERN SOFTWARE INC an employee owned company User V
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