DVC-1000 manual_111502
Contents
1. Speakerphone mode is now active When in Speakerphone mode you should face the DVC 1000 VideoPhone unit when you speak so the microphone will pick up all your words Speak louder as you move further from the microphone The recommended distance from the microphone in speakerphone mode is 6 to 8 feet If Speakerphone mode is not enabled by pressing the Speakerphone button on the remote control hanging up the handset will hang up the video call Using the DVC 1000 continued Entering Phone Numbers Phone numbers may be entered in the following formats the dash is entered automatically 1 949 555 1212 The 1 is required if you are calling outside your local area 555 1212 Will work only within the local area code The local area code is specified in the Settings gt Personal Info screen Entering IP Addresses Valid entry for the IP address field would include 205 104 32 20 Dials a VideoPhone or other H 323 videoconferencing device at this IP address 18 Dial View Settings Privacy 9 www i 2 eye com Tis 3 IRS powered by D Link n F After starting the DVC 1000 VideoPhone the Main Screen is displayed The self view image should be displaying in the larger window The following buttons reside on the main screen Set up a speed dial list and choose from several methods of placing a call to other VideoPhones You may choose to manually make a call with either another i2eye VideoPhone2. Network Speed Cancel Change the settings by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box Overestimating these settings may affect the call quality and is therefore not recommended Contact your ISP network administrator or look in your modem manual for correct values The send and receive settings can be different speeds Typically Cable and DSL modems receive at a higher speed and send at a lower speed Using the Configuration Menu continued Main Screen gt Settings gt Update rh pen perk Upd ate 7 a oo Automatically check for updates on ating Check for an update now Application Version 1 0 300 101 Boot Loader Version 1 0 4 2 App Loader Version 1 0 105 0 Return all settings to original SPIES state and remove all stored data The Update screen has several functions D Set the checkbox to automatically check for updates of the DVC 1000 VideoPhone 2 Check for an update right now Display the current version information Set Defaults will restore all settings to factory defaults This will erase all speed dial entries that have been added If you select Check Now for an Update then the DVC 1000 will check for an update If an update is found the following message will appear Update available An update is available If you continue with the update the VideoPhone will restart
3. boot up turn it off for one to two minutes and then turn it back on Displays on Main Screen Unable to find an Update Server No Internet connection Update Server is unavailable Local setting may be incorrect Firewall not allowing FTP out In all these cases contact your System Administrator 46 Frequently Asked Questions 1 What is D Link s i2eye i2eye TM is a breakthrough communications video appliance that provides IP videoconferencing and connects to any standard television Simple to install and use the small unit sits on top of the television and contains a video camera that can stream up to 30 frames per second over the Internet to friends family and business associates When connecting my DVC 1000 behind a router or firewall what ports do need to open The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly Consult your router s documentation or your network administrator for help on doing this Check the D Link Tech Support website for more information regarding specific ports to open on your D Link routers I ve seen videophones that connect using the phone line and the picture is always small and choppy How is i2eye different i2eye connects over high speed broadband and it delivers up to 30 frames per second Videophones using a slow analog plain old telephone line can t deliver smooth video pictures over their small LCD display They show w
4. for telephone External Microphone Camera Manual tilt Manual focus LED Indicators Power Status Video monitor Network link and transmit 93 Technical Specifications continued User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and or audio mute Do Not Disturb mode Answer using infrared remote control or the telephone Dialing Capabilities Speed dial list with ten entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update automatic or manual Network Requirements IP based network including Ethernet Token Ring Cable DSL Frame FDDI T 1 and ATM LAN Fixed IP with subnet mask DNS and gateway or DHCP Physical DVC 1000 VideoPhone height x depth x width 1 50 38mm x 6 08 155mm x 8 07 205mm Weight 14 oz 398kg Electrical Power supply Auto switching 2 Amp 5 0 Volt output Patent Pending 54 Contacting Technical Support Technical Support You can find the most recent software and user documentation on the D Link website Tech Support for customers D Link i2Eye Technical Support over the Telephone 0845 0800288 UK Only Mon Fri 9 00am to 6 00pm D Link Technical Support over the Internet http www dlink co uk ftp ftp dlink co uk 55 Warranty and Registration Subject to the terms and conditions set forth her
5. is substantially equivalent or superior in all material respects to the defective Hardware Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of original retail purchase If a material defect is incapable of correction or if D Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware the price paid by the original purchaser for the defective Hardware will be refunded by D Link upon return to D Link of the defective Hardware All Hardware or part thereof that is replaced by D Link or for which the purchase price is refunded shall become the property of D Link upon replacement or refund Limited Software Warranty D Link warrants that the software portion of the product Software will substantially conform to D Link s then current functional specifications for the Software as set forth in the applicable documentation from the date of original retail purchase of the Software for a period of ninety 90 days Warranty Period provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation D Link further warrants that during the Warranty Period the magnetic media on which D Link delivers the Software will be free of physical defects D Link s sole obligation shall be to replace the non conforming Software or defective media with software that substantially confor
6. key on the remote to remove the keyboard from the screen leaving what you typed on the screen The keyboard allows entering any of the following e Numbers 0 through 9 e Upper case Letters A through Z e Lower case letters a through z e Special characters period dash colon at sign space backspace to delete a character to the left comma anda slash When you are entering letters the first letter entered is automatically entered as UPPER case The bottom left arrow on the screen is a Shift key This allows you to change from UPPER to lower case The keypad features wraparound capability Pressing continuously on the right arrow will navigate you through all the rows of the alphabet 9 Using the Setup Wizard The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information Welcome Screen The first screen that displays on Welcome to the eye TM VideoPhone Setup tgs izar e Wizar ask you some information the initial startup is the Wecome paonr Sema and about yor ap i connection i i is information is required in order to use your Screen This screen explains izeye TM VideoPhone what information is needed to i navigate th rough the serons in th ip aiar use the remote control arrow keys to move the yellow complete the setup and also box When the control you want is highlighted you explains how to use
7. minutes to try to recover or disconnect the call and try again ata later time 12 No audio in call Audio cables are not plugged in correctly Ensure that your audio cables are correctly plugged into the TV Make sure that the TV is set for video input Check the volume level on the TV Consult your TV manual for reference Telephone is not set up properly Plug the telephone into the back of the VideoPhone If the telephone is powered cordless make sure that it is plugged into a power supply Consult your telephone user manual for reference VideoPhone is not functioning properly behind a firewall Place the IP Address of the VideoPhone in the DMZ of the firewall Consult your router s documentation or your network administrator for help on doing this Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly Consult your router s documentation or your network administrator for help on doing this 42 Troubleshooting continued VideoPhone is not functioning properly behind NAT Go to Settings Network Public IP Select Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Use specific IP Address The public IP Address is given to you by either your ISP or your network administrator Incorrect network speeds See the Incorrect Network Speeds se
8. telephone as a means of conducting and receiving calls over the Internet only The telephone handset is used to place video calls just as you would with a regular phone call You dial a VideoPhone number to reach a party on the other end of the VideoPhone call You can speak through the telephone listen to the other party in privacy and even switch to the Speakerphone Mode on the DVC 1000 to share the audio with others This can all be controlled by the re mote control When the phone is picked up the microphone is muted If the VideoPhone number you are calling has a different area code you will need to dial a 1 the 3 digit area code and the digit number The DVC 1000 requires using a 1 in calls outside your area code to correctly look up the phone number If you are calling within the same area code you will only dial the 7 digit num ber 13 Using the DVC 1000 Layout of the iZeye Main Screen Status l i A Dial Icons d View Main L Main z r Settings f Window Settings ia Buttons i 2 Privacy Status Ue Status Message Icons Area www i 2 eye com gf Banner l powered by D Link eS Self View Window So Window After you have correctly setup the i2eye VideoPhone using the Setup Wizard you will see the above Main Screen each time you turn on the VideoPhone There is a larger Main Window that displays the self view until a call is connected and then displays the party you are cal
9. the other party will not see you and the video icon will appear with a slash through it Do Not t If you select Do Not Disturb in Privacy Settings Disturb window the other party will not see you and the video icon will appear with a slash through it Answering an Incoming VideoPhone call Just like a regular phone call picking up the telephone handset will answer the DVC 1000 VideoPhone You may also use the remote control to answer by pressing the ENTER key when the Answer button on the screen is highlighted in a dialog box If the telephone attached to your DVC 1000 VideoPhone is a cordless model press TALK on your phone to accept the call Placing a Speed dial VideoPhone Call with the Telephone Handset Pick up the telephone handset The DVC 1000 VideoPhone senses the telephone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press key to select the speed dial list The speed dial menu appears displaying the speed dial number assigned to the party you want to call Press the speed dial number on the handset The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected OO OO Using the DVC 1000 continued Placing a Manual Dial VideoPhone Call with the Telephone Handset 2 Pick up the telephone handset The DVC 1
10. your ISP an additional public IP address With a second public IP address the Video Phone will be visible to the outside world just as the existing PC The ISP can either assign a static IP address or allow you to dynamically request the IP address via DHCP Follow the instructions in Broadband Modem Only section below depending on what your ISP requires Because most broadband modems have only one Ethernet port it will be necessary to install a hub or switch between the modem and the rest of the network Using an Ethernet cable connect the modem s Ethernet port to the applicable WAN port on the hub Once that is done you can plug the PC and DVC 1000 Video Phone into any other available port 237 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Broadband Modem Multiple PCs and a Hub Commonly found in small offices home offices or homes with more than one PC where multiple public IP addresses are available In order to install the DVC 1000 Video Phone as another device behind a hub assign an available public IP address to the Video Phone Refer to the Broadband Modem Only section below for detailed installation instructions Broadband Modem Multiple PCs and a Router Commonly found in small offices home offices or homes with more than one PC where only one public IP address is available Refer to the Using a Router Home gateway on the previous page for detailed installation instructions B
11. 0 has a Speakerphone Mode if the call needs to be shared with more than one person or when it is desirable to talk without using the telephone handset In Speakerphone Mode the speaker on the television and the microphone in the DVC 1000 VideoPhone are used When a call is answered using the remote control or a call is placed using the remote control the DVC 1000 VideoPhone is automatically in Speakerphone Mode Speakerphone mode is a half duplex audio mode which means that only one end of the call may talk at a time If you are talking you will not hear the person on the other end Because half duplex allows only one side to talk at a time if you are in a loud environment you will have difficulty hearing the other side because the loud side stays active and audio may not come through from the other side Making a Speakerphone Call into a Private Call If you are sharing a VideoPhone call with a group using the Speakerphone Mode and wish to conduct a private conversation pick up the telephone handset and turn down the audio on the televison The others in the group will not be able to hear the conversation Making a Private Call into a Speakerphone Call If a VideoPhone call is in progress using the telephone handset Speakerphone mode can be enabled D Press the Speakerphone button on the DVC 1000 remote control When the dialog appears on the video display telling you to hang up the phone go ahead and hang up the phone
12. 000 VideoPhone senses the phone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press key to select the speed dial list Enter the phone number in the DVC 1000 VideoPhone just as you would if you were using a regular phone The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected If the other party has activated their video privacy you will not see them bu you will be able to hear them If they have activated audio privacy you can see them but not hear them If you have activated your video or audio privacy the other party will not see or hear you Placing a Manual Dial VideoPhone Call Using the Remote O 2 From the DVC 1000 VideoPhone Main Menu select DIAL The speed dial list appears on the screen Navigate with the arrow keys to Manual Dial and press ENTER You can enter a phone number if you and the party you are calling are connected to the directory service or you can enter an IP address See page 18 for an example of an IP address If you are not connected to the directory service the phone number box will be grayed out on your screen Enter the phone number or IP address and select Dial You will hear ringing while you wait for your call to be accepted 16 Using the DVC 1000 continued Speakerphone Mode The DVC 100
13. DVC 1000 Patent Pending Express EtherNetwork Broadband VideoPhone Manual v2 0 D Link Building Networks for People Contents PPTL OGG TG IA saaren ee ae E E E dacus teens E EEE teinecdane 3 Package Contents c cccccsecccececeeeeceneeceeeese cece ceceeceseeessucessuseseeessaeessueesseeeas 4 Features amp Benefits iterate asec Sere ern se sercucdesnns basse cuentneaacos wecacsecoeetesaeeeeoueecce 5 Connections a tcpitsasersceieoteertecesincanisesanenideiecercpienarunsenienqpetenenincanisurtesnaeniecoepmaverseneequene 5 LEDO e E E A ieee derseed vec suuaseeseeal 6 Getting Started acc ntcrnccorerretosrantocoetteterttosionsnsa yuna ncteedi allele deigcbeteonseatunattsesenteioccisteded soendadiontioss Using the Remote Control geo seeceaceesaccsetaiceastasesnsendeaniductetne see veseceeedeeeeedwetanarent T Using the Onscreen Keyboard ccccceeccceeeceececeeeeceeeeceeeeeeeeseseseeeesseesseeees 9 Using the Setup Wizard ister iesrtc erence se seancsine de dea tiadains eeraa 10 Using a Telephone with the DVC 1000 ccc cecccceccceeeeeeeeeseeesaeeeeeeeesaees 13 RS HNN a gies ete eee E E E eae 14 Using the Configuration Menu tsisicccadcnemantoceetensientapdaatinadatenannennds iena ateantinntntisnteents 19 Using the DVC 1000 with Routers Gateways or Modems 00cceeeeees 33 Troubleshooting ci erert sc eet sierntrion ee seteaeh cea e spsciots acta eno no ciomdete ee aneiseshsepumsipdeesacneia
14. IP Address automatically through a DHCP server then uncheck the checkbox and enter your IP Address Subnet mask and Gateway Obtain an IP Address automatically Default The application will attempt to obtain the IP Address from the DHCP server When this is checked the other settings on this screen are automatically grayed Also if this setting is checked you will skip the DNS screen described on the next page as the DNS will be set automatically IP Address Subnet mask Gateway If necessary enter each of these settings for the DVC 1000 You will be able to obtain the IP Address subnet mask and gateway address from your router configuration settings ISP or network administrator Host name optional Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Today this is rarely required on a broadband connection and this setting is optional Press OK to continue 11 Using the Setup Wizard continued DNS Domain Naming System Screen If you entered an IP address in the Network Address screen described on the previous page you will see the screen for setting DNS server addresses The DNS screen asks for information regarding the Domain Name system DNS server You should be able to get both of these settings from your router configuration settings ISP or your network administrator Only the primary DNS server address is requir
15. Link DI 614 Enhanced 2 4GHz Wireless Router Status Help Special Application special Application is used to run applications that require multiple connections Virtual Server Enabled Disabled Name Dink ovco Gear Trigger Port En Trigger Type TCP Public Pot s32845333 OOOO Public Type Both Filters l Firewall Special Applications List Apply Cancel Help f I NAME Trigger Public F Battle net 6112 6112 rati F Dialpad 7175 51200 51201 51210 ait PICU 2019 2000 2038 2050 2051 2069 2085 3010 3030 40 D MSH Gaming Zone 47624 2500 2400 28500 29000 F PC to Phone 12053 12120 12122 24150 24220 Eri F Quick Time 4 554 6970 6999 Eiri amp In the DI 614 configuration utility go to the Advanced gt Applications screen and check the D Link DVC 1000 box in the Special Applications list No other port configuration is needed with the D Link DI 614 and DI 604 with the firmware upgrades 33 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Opening Ports on Your Routers and Gateways The firewall security features built into most routers and gateways prevent users from accessing the video and audio of their DVC 1000 A router connects to the Internet through a series of numbered ports The ports used by the DVC 1000 are blocked from access over the Internet by the firewall features of the router You need to open the ports on y
16. NSEQUENTIAL INCLUDING BUT NOT LIMITED TO DAMAGES FORLOSS OF GOODWILL LOSS OF REVENUE OR PROFIT WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D LINK S PRODUCT IS CONNECTED WITH LOSS OF INFORMATION OR DATACONTAINED IN STORED ON OR INTEGRATED WITHANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WARRANTY SERVICE ORARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY EVEN IF D LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE SOLE REMEDY FORA BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON CONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY 57 Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclusions may not apply This limited warranty provides specific legal rights and the product owner may also have other rights which vary from state to state Trademarks D Link is a registered trademark of D Link Systems Inc Ot
17. The update process may take several minutes Do you wish to continue Clicking YES will begin an update of the firmware in the DVC 1000 A restart of the DVC 1000 is required after the update is complete 31 Using the Configuration Menu continued Main Screen gt Privacy r f Audio Privacy tea pa Video Privacy De Not Disturb Se Geis Audio Privacy Audio Privacy prevents the audio on your side from being sent to the remote caller No one on the other end of the VideoPhone call will be able to hear you if this setting is checked although they can see you Video Privacy Video Privacy keeps your video from being sent to the remote caller The person on the other end of the videoconference call will not be able to see you if this setting is checked Do not Disturb This setting will keep a caller from being able to connect with your VideoPhone When a caller tries to connect with you they will receive a message indicating that you are unavailable 32 Using the DVC 1000 with Routers Gateways and Broadband Modems The D Link DI 614 and the DI 604 Routers have a firmware upgrade that allows for easy configuration of the iZeye With the DI 614 DI 604 and the firmware upgrade you will not need to manually configure the ports If you have other Routers or you are having difficulty with the iZeye please read the information on page 34 page 38 to learn how to open ports on routers D
18. ad speed Can use the DVC 1000 with a non D Link directory service No The DVC 1000 is designed to automatically connect to the D Link Directory Service This is a free service and is available to anyone with a DVC 1000 The Directory Service allows for calling another DVC 1000 Videophone by using a phone number instead of using an IP Address Do I need a PC to use i2eye i2eye is a complete standalone system that handles all the communications so you don t need a PC Just connect it to the TV and broadband connection and go You can also use it with any PC with video input capabilities Can connect i2eye without wires Yes there is an optional DWL 810 device that allows you to configure your complete system without wires note you need a wireless router or access point The DWL 810 bridges from i2eye s wired Ethernet connection to the AirPlus wireless router or access point that is connected to the cable or DSL modem How easy is i2eye to setup Very easy When users first turn on i2eye they will be walked through a Set up Wizard that is designed to get the videophone up and working quickly The wizard asks for the information needed to connect to a broadband Internet connection Once the information is sent i2eye will connect to the D Link i2eye server The server will assign a 10 digit Internet telephone number to the device It will not be necessary to work with cumbersome IP addresses when you want to comm
19. and DNS values These values will be given to you either by your ISP or your network administrator If the VideoPhone is on a private network consult your router s user manual or network administrator Modem not enabled to assign more than one private IP This is common in DSL environments Reset modem Once booted connect the VideoPhone and allow theDHCP function to assign an IP 18 Public IP button is not enabled VideoPhone hasn t been able to detect IP Address yet The VideoPhone can take up to ten minutes to auto detect the public IP Address Be sure you wait long enough Also check the DNS settings in the Network gt DNS screen 19 VideoPhone reports packet loss Incorrect Network Speeds See Incorrect Network Speeds section in this Troubleshooting Guide Network line is congested If the packet loss is from one to six percent it will probably be due to network congestion The VideoPhone will be able to recover AA Troubleshooting continued 20 VideoPhone is not connected to the Internet Ethernet cable is not properly plugged into the VideoPhone Ensure that the RJ 45 cable is properly plugged into the back of the VideoPhone Asteady green light on the Ethernet port indicates a valid link has been made Invalid DNS entries The VideoPhone requires at least one valid DNS entry Consult your ISP or network administrator for the DNS IP Addresses Invalid IP subnet mask and or gateway All three of these values have to
20. anism placed between networks which restricts certain types of data to devices behind the firewall H 323 Standard defining videoconferencing over the Internet 50 Glossary of Terms continued Home Gateway A term commonly interchanged with router IP Address Internet Protocol Address An IP Address is a number that identifies a computer connected to the Internet Every computer that is connected to the Internet must have a unique IP Address An IP Address consists of four sections separated by periods Each section contains an 8 bit value represented as a number ranging from 0 to 255 Public IP Address An IP Address that is not behind a NAT This IP Address is visible from the Internet Private IP Address An IP Address that is behind a NAT which is not visible to the Internet The preferred ranges for private IP Address are either 192 168 x x or 10 0 0 x Dynamic IP Address An IP Address for a particular network device PC VideoPhone router that is dynamically assigned by a router or ISP and will not remain the same from session to session See DHCP Static IP Address An IP Address for a particular network device PC VideoPhone router that doesn t change See DHCP ISP Internet Service Provider A commercial organization that provides subscribers with access to the Internet LAN Local Area Network A network that is designed to span small distances These are most commonly used in small buildings businesse
21. at a later time 6 Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list VideoPhone is not registered with the directory service Sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS See Network section for reference 7 Telephone doesn t ring with an incoming call VideoPhone is set for Auto Answer If the VideoPhone is set up for Auto Answer then the phone will not ring with an incoming call Fix by turning off Auto Answer via the Settings General menu Telephone is not properly plugged in Ensure that the phone is properly plugged into the VideoPhone If the telephone is not self powered ensure that it is properly plugged into a power supply Consult your telephone user manual for reference Telephone ringer is off Make sure the ringer on the phone is turned on Consult your telephone user manual for reference 8 VideoPhone freezes up while answering a call VideoPhone is not functioning properly behind a firewall see next section No video in a call solution 40 Troubleshooting continued 9 No video in a call Video cables are not plugged in correctly Ensure that your video cables are correctly plugged into the TV Make sure that the TV is set for video input Consult your TV manual for reference Incorrect network speeds See Incorrect Network Speeds section in this Troubleshooting Gu
22. ata can be sent through the network This value is usually given in bits per second bps or kilobits per second kbps CIF Common Intermediate Format An intermediate video format When D Link DVC 1000 video is transmitted over a network the sizes will be CIF QCIF or SQCIF The VideoPhone will default to CIF CIF resolution is 352 x 288 DHCP Dynamic Host Configuration Protocol A protocol that network devices use to obtain an IP address subnet mask gateway and DNS addresses automatically ADHCP server can be a router ISP server or PC running Internet connection sharing See Static IP address Directory Service A service that allows users to make video conferencing calls with telephone numbers It does this by correlating telephone numbers to actual public IP addresses DNS Domain Name System A system used to translate computer names into IP addresses For example a DNS server would translate www dlink com into 192 152 81 1 DSL Digital Subscribers Line A technology that delivers digital information at a high speed through a user s telephone line The most common DSL is ADSL Asymmetrical Digital Subscribers Line where the download speed is usually much higher than the upload speed Ethernet The port on the back of the DVC 1000 VideoPhone that is used to send and receive data over a network Far side The remote connection of the videoconference Your connection is the Local Connection Firewall A security mech
23. be correct for the VideoPhone to function properly Recheck all of these values Consult your ISP or network administrator for these values 21 Incorrect Network Speeds Incorrect entries for network speed Consult your ISP or network administrator to verify the correct send and receive speeds for your VideoPhone Incorrect entries for network speed While in a call turn on Connection Status via the View Menu If the VideoPhone is reporting packet loss decrease your receive speed until the VideoPhone reports zero percent packet loss If you are not reading any packet loss increase your download speed to the point where you do not report packet loss The far side might need to increase their upload speed to be greater than or equal to your download speed 45 Troubleshooting continued 22 VideoPhone does not boot up Video is not being displayed on television Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television The television should be set for video input Consult your television user manual for support The VideoPhone doesn t have power or is not turned on Ensure that the AC adapter is plugged into an outlet and the other end is plugged into the VideoPhone The switch on the back of the VideoPhone must be set to 1 to power on Not enough time given to finish booting The boot up process could take several minutes Be sure you wait long enough If the VideoPhone still doesn t
24. ction in this Troubleshooting Guide Volume is adjusted incorrectly You can adjust the volume on the TV as you would when watching a television show You might also be able to adjust the volume on your telephone Consult your TV and or telephone user guide for support 13 Audio stops during a call Far side muted their audio If the far side mutes their audio you will not be able to hear him or her Network is congested Give the VideoPhone a couple of minutes to try to recover or disconnect the call and try again ata later time 14 Audio has a echo Far side television is too loud The far side television volume needs to be turned down 15 Excessive delay during a conversation Incorrect network speed settings too fast Decrease the send receive speeds and attempt the call again Settings Network Speed 43 Troubleshooting continued E we Displays on main screen VideoPhone cannot obtain public IP Address Router s address See VideoPhone cannot obtain IP Address automatically section below 17 VideoPhone cannot obtain IP Address automatically Not properly connected to a DHCP server Check connection to LAN by verifying a link light on the back of the VideoPhone Make sure that the router is set up for DHCP Consult either your router s user manual for reference or your network administrator IP Address is not accessible to the VideoPhone Need to statically assign an IP Address subnet mask gateway
25. d Internet Cable modem DSL modem I 1 or Ethernet network at each end of the connection E Television with standard composite audio and video inputs RCA jacks or with a RF modulator to enable a TV without AV jacks to be connected with the antenna terminal E Optional Standard telephone but recommended E Optional You can connect the iZeye DVC 1000 to a PC equipped with a video capture device that allows input of standard composite video using RCA Jacks Optional An external microphone can be connected to the pink Mic port on the rear of the device for improved audio quality when a group of people are originat ing the iZeye DVC 1000 call 4 Features amp Benefits Stand alone operation No computer needed Uses broadband cable DSL or network connections for high quality video H 323 Internet video conferencing standard compliant Easy to use Use your existing broadband network Easy Setup Wizard Picture in Picture view or full screen view Remote control included Speed Dialing Advanced video and audio privacy protection Built in Caller ID Auto mapping of IP Address Answer incoming calls using telephone or remote control Video and or audio mute Adjustable tilt and focus lens Up to 30 frames per second High quality 352 x 288 resolution Automatic detection of system upgrades 1 Year Warranty Connections ETHERNET k Ethernet To External Connection Microphone To Telephone To Wa
26. danenans 39 Frequently Asked Questions ge2oescorcectsenyceneacisnens yea uweddenatowed se dvcnsticee Sededtantonenaee 47 Glossary of Terms nie snisaicatiincednactenpteseticasacesietanemuecenieweaiccinaedandnpuaiticsiaitaatiansetspsicdaoteeia 50 Technical Specifications fe caradanaxtasesacewnasagarinsoncanenreinstenmnaateawesaantenteassaneteengaduind 53 Contacting Technical Support nnesssnnonnennsnnsnrernsrrorrrrrerrorrenrsrrrrrererrrrereerne 55 Warranty and Registration ngs oe es teen wiccnceseteaescesssnesatoticenatasexpateeeteneoanceele 56 Introduction Imagine having high quality extremely low cost video conferencing from a stand alone easy to use communication appliance The D Link iZeye DVC 1000 Broadband VideoPhone accomplishes this D Link iZeye introduces the world of video conferencing over the Internet to bring you and your family friends and colleagues together in real time anytime The previously complicated process of conducting a video conference is simplified with the iZeye DVC 1000 Since the DVC 1000 is a stand alone device you do not need a computer to video conference over the Internet The iZeye DVC 1000 is such a revolutionary leap in technology that D Link calls it a VideoPhone Connect a television for viewing an optional standard telephone for privacy plug in a standard Ethernet network cable connected to your broadband Internet connection and you are ready to use your iZeye DVC 1000 VideoP
27. dd Remove Edit Close If this Warning screen appears an invalid IP Address has been entered Please correct the IP Address and try again To add a Speed Dial entry enter a name and a number or address using the remote s number pad or the on screen keyboard Add Speed Dial y John Smith Enter a phone number 949 555 1212 OR Enter an IP Address Click OK to complete the addition of a Speed Dial entry Removes a selected entry from the Speed Dial List Allows the modification of either the name or number or address of a selected Speed Dial entry Closes the Dial screen saving the current entries in the Speed Dial List Warning 21 Using the Configuration Menu continued Main Screen gt View View Connection Details OK Cancel The View screen allows the user to modify what the main screen may look like Default View Full Screen View E Display Connection Status A Details Button View Connection Details This is the standard view showing both the larger main view window and the smaller self view window The main video window is seen in this view When no call is in progress the self view will display Once a call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the addition of connection status information appearing in the lower left cor
28. e automatically grayed IP Address These are all Internet settings that need to be Subnet mask provided by your router configuration settings Gateway ISP or network administrator These will be grayed if the checkbox above is checked Host name optional Used for reporting the host name to the router home gateway in the DHCP table This is rarely used and is optional Warning When this screen appears Click OK to save the changes and restart the system 2 Using the Configuration Menu continued Main Screen gt Settings gt Network gt DNS 19216801 Cancel Primary DNS Enter the Primary Internet DNS Domain Name System These are Internet server addresses that you should be able to obtain from your router configuration settings ISP or network administrator Secondary DNS Enter the Secondary DNS address if you have one Though both primary and secondary DNS addresses are preferred only the primary address is required The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for people to use and remember to IP addresses which are what computers use to find each other on the Internet 28 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Public IP Address Public IP Address 10 50 73 99 Cancel This screen allows you to configure view or edit the VideoPhone s public IP Address If you a
29. ed though it is best to have both the primary and secondary addresses Press OK to continue The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for humans to use and remember to IP Addresses which are what computers use to find each other on the Internet Network Speed Screen The Network Speed screen asks you to select the type of ee broadband Internet connec Select your connection type from the following list tion you use Each choice olor your une roe folowing i has default send and receive a Send 112000 speeds defined for you If you LT Connection Receive 512000 need to change these set tings after completing the Sar o a ated ant irt Setup Wizard this can be rates in the Settings Network Speed screen done by selecting the Set tings gt Network gt Speed Siete screen Press Next to continue 12 Using the Setup Wizard continued System Restart A warning message now appears asking to restart the DVC 1000 VideoPhone to complete the setup Press the Yes button to accom plish a restart Warning Congratulations You are now ready to make and receive i2eye VideoPhone calls Using a Telephone with the DVC 1000 Although optional it is recommended that you connect a standard telephone to the DVC 1000 VideoPhone The telephone that you use for the DVC 1000 VideoPhone will not be connected to your phone jack You will use the
30. ein D Link Systems Inc D Link provides this Limited warranty for its product only to the person or entity that originally purchased the product from M D Link or its authorized reseller or distributor and MM Products purchased and delivered within the fifty states of the United States the District of Columbia U S Possessions or Protectorates U S Military Installations addresses with an APO or FPO Limited Warranty D Link warrants that the hardware portion of the D Link products described below will be free from material defects in workmanship and materials from the date of original retail purchase of the product for the period set forth below applicable to the product type Warranty Period except as otherwise stated herein 1 Year Limited Warranty for the Product s is defined as follows M Hardware excluding power supplies One 1 Year M Power Supplies One 1 Year M Spare parts and spare kits Ninety 90 days D Link s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund at D Link s sole discretion Such repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement Hardware need not be new or have an identical make model or part D Link may in its sole discretion replace the defective Hardware or any part thereof with any reconditioned product that D Link reasonably determines
31. encouraged to try to correct the interference by one or more of the following measures M Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver a E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the dealer or an experienced radio TV technician for help Register your D Link product online at http www i 2 eye com 02 28 2003 58
32. g stated herein to the contrary Submitting A Claim The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D Link as outlined below 56 E The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D Link to confirm the same M The original product owner must obtain a Return Material Authorization RMA number from the Authorized D Link Service Office and if requested provide written proof of purchase of the product such as a copy of the dated purchase invoice for the product before the warranty service is provided E After an RMA number is issued the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit and the RMA number must be prominently marked on the outside of the package Do not include any manuals or accessories in the shipping package D Link will only replace the defective portion of the Product and will not ship back any accessories M The customer is responsible for all in bound shipping charges to D Link No Cash on Delivery COD is allowed Products sent COD will either be rejected by D Link or become the property of D Link Products shall be fully insu
33. hat appears to be a series of still pictures rather than full motion video What is the D Link LDAP Directory Service The D Link LDAP Directory Service is a D Link hosted server which will allow you to register a phone number with your DVC 1000 VideoPhone When someone with a DVC 1000 dials this phone number your DVC 1000 will ring and you will be able to accept a call In the same manner you can call others by dialing their phone number This allows you to contact another DVC 1000 without knowing it s IP address All DVC 1000 which are con nected to a broadband modem will have the capability of using the D Link LDAP Directory Service Can I use the DVC 1000 with a computer and monitor instead of a TV Yes The DVC 1000 can be used with a computer and monitor instead of a TV However you will need a TV Tuner Video Capture device or a video card that accepts video input from an RCA jack 47 Frequently Asked Question continued 6 How large will the image be As large as the TV screen i2Zeye supports three screen formats The first is a picture in picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller window The second is full screen mode This mode displays the incom ing video across the entire television screen The third is connection status mode This mode displays the picture in picture mode and gives you an idea of the upload and downlo
34. he matching color coded connector on the back of DVC 1000 You can also plug the optional telephone and or external microphone into the DVC 1000 To help you with these connections there is an illustration on the bottom of the unit There is an easy to use Setup Wizard built in to the DVC 1000 to accomplish the set up You will need to enter your name your phone number and your Internet connection information in order to use your VideoPhone Using the Remote Control Information for the Setup Wizard is entered by using the intelligent remote con trol included with the DVC 1000 The remote is used to enter numbers letters special characters and to make selections from an on screen keyboard The on screen keyboard is activated by pressing ENTER on the remote control The on screen keyboard is only activated in a field where text is required You will use the arrow keys on the remote control along with the ENTER CANCEL and number keys to enter information in the Setup Wizard screens Where a numeric input is required such as a telephone number or IP address enter it directly by pressing the number keys The asterisk sometimes called a star key is used to enter a period also called a dot When you are entering alphanumeric information the left arrow key performs a backspace deleting the character to the left of the cursor The following page contains a breakdown of the features of the remote control Remote Co
35. her trademarks or registered trademarks are the property of their respective manufacturers or owners Copyright Statement No part of this publication or documentation accompanying this Product may gt reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from D Link Corporation D Link Systems Inc as stipulated by the United States Copyright Act of 1976 Contents are subject to change without prior notice Copyright 2002 by D Link Corporation D Link Systems Inc All rights reserved CE Mark Warning This is a Class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is
36. hone Using advanced video compression technology the iZeye DVC 1000 VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal solution for consumers and small businesses with high speed broadband Internet access There is no delay in waiting for a PC to boot up before using your iZeye DVC 1000 VideoPhone and you don t have to be a computer expert Using the Internet in place of conventional dial up phone lines maximizes your existing broadband investment The remote control included with the iZeye DVC 1000 makes it easy to answer an incoming videoconference call or dial out to initiate your own videoconference The built in caller ID provides privacy protection You know who is calling before you answer and the audio or video can be turned off whenever desired This manual provides the instructions to install and use your D Link iZeye DVC 1000 Broadband VideoPhone Please take a moment to get acquainted with this manual to make your VideoPhone experience go as smoothly as possible D Link i2eye DVC 1000 Broadband VideoPhone Power Adapter a E E Instruction Manual M Quick Installation Guide E Remote Control E Standard Composite RCA Audio Video Cable E Cat5 RJ 45 Ethernet Cable Note Using a power supply with a different voltage than the one included with the DVC 1000 will cause damage and void the warranty for this product System Requirements E Connection to broadban
37. ide VideoPhone is not functioning properly behind a firewall Place the IP address of the VideoPhone in the DMZ of the firewall Consult your routers documentation or your network administrator for help on doing this Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly Consult your routers documentation or your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to Settings Network Public IP Press Enter on the remote when the cursor is over Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Use specific IP Address The VideoPhone s public IP Address is given to you by either your ISP or network administrator 10 Poor video in a call Camera out of focus The far site should focus their camera by twisting the knob on the VideoPhone until the image is in focus Incorrect Network Speeds See Incorrect Network Speeds Section in this Trouble Shooting Guide Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture 41 Troubleshooting continued 11 Video freezes during a call Far side muted their video If the far side mutes their video you will not be able to see him or her Network is congested Give the VideoPhone a couple of
38. ions on opening ports 36 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued From the following sections choose the heading that best applies to your equipment or networking configuration Network With Multiple Public IP Addresses A Public IP Address is visible on the Internet Most commonly found in business environments Recommended Procedure If there is an available public IP address simply enter the IP address subnet mask and gateway into the applicable fields under the network settings page If the network has a DHCP server select the checkbox under the network settings that says Automatically obtain IP address The network administrator will be able to tell you whether or not the network has a DHCP server Potential Issues Some firewalls are configured in a way that could potentially restrict H 323 data flow Most current corporate firewalls are H 323 compliant If this is the case configuring the firewall is accomplished by simply opening the necessary H 323 ports into the network Port 1720 TCP Ports 15328 15333 UDP amp TCP If your particular firewall does not have this option consult the firewall s documentation on how to open specific ports needed for H 323 communications Broadband Modem and One PC This is the most common scenario found in a home or home office that currently has one PC connected to its broadband modem Recommended Procedure Request from
39. l for the product and normal maintenance Damage that occurs in shipment due to act of God failures due to power surge and cosmetic damage Any hardware software firmware or other products or services provided by anyone other than D Link Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product Repair by anyone other than D Link or an Authorized D Link Service Office will void this Warranty Disclaimer of Other Warranties EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN THE PRODUCT IS PROVIDED AS IS WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE AND NON INFRINGEMENT IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY 90 DAYS EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN THE ENTIRE RISK AS TO THE QUALITY SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW D LINK IS NOT LIABLE UNDERANY CONTRACT NEGLIGENCE STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FORANY LOSS OF USE OF THE PRODUCT INCONVENIENCE OR DAMAGES OF ANY CHARACTER WHETHER DIRECT SPECIAL INCIDENTAL OR CO
40. ling The smaller Self View Window then displays the self view when a call is connected The self view is a cropped image of what the other party is actually seeing To flip the images that are in the Main Window and Self View Window press the Self Remote button on the remote control Status Icons The Status Icons appear only briefly at startup The DVC 1000 uses icons to indicate its status The icons display on the top right side of the Main Screen If an icon is displayed this indicates the operation is not complete The icon will disappear after the operation completes If the icon appears with a yellow X through it this means the operation was unsuccessful If the Directory Service status icon is displayed with an X through it you can still make videophone calls by inputting the IP Address of the phone that you are calling See the Manual Dial screen on page 20 This is a list of the status icons g Looking for i2eye updates ip Obtaining the Public IP Address Router s Address Dg DVC 1000 is registering with the Directory Service Using the DVC 1000 continued Privacy Status Icons Privacy Status Icons appear on the Main Screen Please see the previous page for an illustration lf you select Audio Privacy in Privacy Settings Audio window the other party will not hear you and the audio icon will appear with a slash through it l If you select Video Privacy in Privacy Settings Video ia window
41. ll Outlet Back of TV or VCR LEDs LED stands for Light Emitting Diode The iZeye DVC 1000 has the following LEDs for monitoring its operation i y 7 in hes a alka E PAA ae ag 4 T A Ci na gt A y 7 Abie at as i hind C U ie D whee Teo a nar iS i ist RRL a MERON ome i fy se ST eeu i isa aca Status Power Call Monitor Status Power ACTIVITY POWER ON OFF SWITCH Activity Link Status LED Location and Activity Front far right A green light indicates the i2Zeye DVC 1000 is ON Front to the left of the power light This light turns on briefly at power up It is then off during normal operation Call Front left side of lens Steady red light indicates video is Monitor being sent Link Status Back right Steady green light indicates the network connection is good Back left Steady or blinking yellow light indicates the iZeye DVC 1000 is transmitting data Getting Started BEFORE YOU BEGIN Read Using the DVC 1000 with Routers Gateways or Broadband Modems on page 33 in this manual if you are using the DVC 1000 VideoPhone with a Router Gateway or Broadband Modem The DVC 1000 needs to be set up before use Use the Quick Installation Guide included with the DVC 1000 to perform the hardware in Stallation Each cable video audio Ethernet and AC power supplied for the i2eye has a different color on the end that connects to the DVC 1000 Plug the cables into t
42. ms to D Link s functional specifications for the Software or to refund at D Link s sole discretion Except as otherwise agreed by D Link in writing the replacement Software is provided only to the original licensee and is subject to the terms and conditions of the license granted by D Link for the Software Software will be warranted for the remainder of the original Warranty Period from the date or original retail purchase If a material non conformance is incapable of correction or if D Link determines in its sole discretion that it is not practical to replace the non conforming Software the price paid by the original licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for hardware and software of D Link s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case the product is being sold As ls without any warranty whatsoever including without limitation the Limited Warranty as described herein notwithstanding anythin
43. must be opened for the DVC 1000 to work with most routers or firewalls To open these ports please do the following A Click Enabled B Give the Virtual Server a Name such as i2eye C Under Private IP enter the IP Address obtained from the DVC 1000 How to obtain an IP Address from the DVC 1000 Turn the DVC 1000 ON Using the remote control highlight the Settings button on the Main Screen Navigate to Settings gt Network gt Network Address gt IP Address D Under Protocol Type choose Both TCP and UDP E Under Private Port and Public Port enter 153258 F Under Schedule click Always G Click Apply to save this entry 35 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued You have now completed the entering of one port to be opened You will need to open six more ports Repeat steps A through G five more times for each one of the following five ports 15329 15330 15331 15332 and 15333 The last port will be opened slightly differently m Repeat steps A through C on the previous page m Choose TCP as the Protocol Type m Enter 1720 as the Private Port and Public Port m Under Schedule Click Always m Click Apply to complete You have now completed the opening of the 7 ports Your DVC 1000 is ready to use with your router or gateway Important Not all routers and gateways are the same please refer to your user manual for specific instruct
44. ner of the main screen Click this button to view the connection details Items such as video and audio formats and call rates will be displayed The connection details can be viewed only while the DVC 1000 VideoPhone is on a call 22 Using the Configuration Menu continued Main Screen gt Settings Settings General Personal Info Network Update The Settings screen contains four buttons that allow the application to be customized in different ways Each of these settings are detailed starting on the next page General Controls settings that adjust the way you view listen and use the DVC 1000 VideoPhone Personal Contains information about the user and edits user Information information Network The Network Settings screen has four buttons that allow you to set up your network address DNS address public IP Address as well as the desired network speed Update DVC 1000 will look for system updates each time it starts up This setting allows you to search for an update manually Close Closes the Settings Screen and returns you to the Main screen 23 Using the Configuration Menu continued Main Screen gt Settings gt General E Always answer incoming calls a Turn on video privacy when answering calls Play sound with user input Automatically adjust video contrast Always answer incoming calls Turn on video privacy when answering calls Play sound with user input A
45. ntrol Layout When a numeric Use the arrow keys along input is required with the ENTER CANCEL e g a tele and number keys to enter phone number or information in the Setup IP Address Wizard screen enter it directly by pressing the number keys The asterisk sometimes called a star key is used to enter a period also called a dot When entering alphanumeric information the left arrow key performs a backspace deleting the character to the left of the on screen cursor Full screen or Picture in Picture Self view or Remote View Mute Video Using the On Screen Keyboard The DVC 1000 uses a keyboard that appears on screen to enter words or al phanumeric characters into the Setup Wizard screens When the cursor is located in a setup screen that requires characters to be entered press the ENTER key to bring up the on screen keyboard The keyboard will only appear if the cursor is located in an area of the screen that allows text or numbers to be entered To enter text use the arrow keys on the remote control to move the cursor to the required character Press the ENTER key on the remote control to actually put the character on the screen Continue entering characters until you have typed the characters that are needed When you are finished entering text and numbers move the cursor to highlight OK on the screen and press ENTER or alternatively you can press the CANCEL
46. number enter an IP Address or select an entry on the speed dial list Allows you to specify what is seen on the main application screen Choose full screen view or the default view as well as Internet connection status Change settings relating to video calls personal information and network information Select from several methods of audio and video privacy If this warning screen appears click OK Warning and you will be shown the IP Address configuration screen Manually input the IP Address You can also check the Troubleshooting Section in this manual for more information Using the Configuration Menu continued Main Screen gt Dial Speed Dial List The Dial screen contains the speed dial list as well as buttons to manage the Speed Dial List and make manual VideoPhone calls Speed Dial List This list contains up to 10 Speed Dial entries Click the Add button to add to this list Aname is dialed by highlighting the item and pressing the ENTER button on the remote Manual Dial Allows the manual dialing of another user by telephone number or IP Address When you click Manual Dial in the screen above the window below will appear To enter the number or address use the remote s number pad or the on screen keyboard Enter a phone number OR Enter an IP Address Click Dial to start the VideoPhone call 20 Using the Configuration Menu continued Main Screen gt Dial continued A
47. ou wish to call will decide whether or not to accept your call based on this name The number is one you create for friends family and others to call you This is not associated with your home phone though you may wish to use your home phone number to make remembering the number easier Or you may make up a new one This phone number will not be visible to any other users 25 Using the Configuration Menu continued Main Screen gt Settings gt Network Network Address Controls how the DVC 1000 obtains an IP Address DNS Allows you to enter a primary and secondary DNS address Public IP This screen controls how a Public IP Address is obtained If the Public IP button is greyed out it means that your network is unable to obtain an IP Address Please see 17 in the Troubleshooting section in this manual for more information Speed Allows for setting a speed that best matches your current connection 26 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Address r Network Address DD obtain an IP address automatically Vadi a To enter a use i adarecs i 192 162 0 100 aake on the Gubnetmaeke 255 255 255 0 P emoieconiol Gateway 192 168 0 1 Host name optional T GD Obtain an IP Address The DVC 1000 VideoPhone will attempt to automatically obtain the IP Address from the DHCP server When this is checked the default the other settings on this screen ar
48. our router to the Internet to allow access to the DVC 1000 The router or gateway that you are using may be different from the example shown on the following pages However the general procedure for opening ports will be similar If you do not have a D Link router look for Virtual Server Firewall Rules Port Forwarding Advanced or Firewall in your router s configuration utility In the example that follows we begin by opening the Web configuration utility and going to Advanced gt Virtual Server Follow the steps on the next 2 pages to open the ports on your router for successful operation of the DVC 1000 34 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued How to open ports on a router Tools Status Help Virtual Server is used to allow Internet users access to LAN services A Enabled Disabled Name B i2eye Clear Private IPC 192 168 0 101 Protocol Typ Both Private Port E 153258 Public Port 153258 j p mi Tan jel en From time 00 00 v AM io 00 00 AM i DMZ day Sun Y ito Sun c O oo firttual Servers List Apply Cancel Help Name Private lP Protocol Schedule i2eye 192 168 0 101 TCP 1720 1720 always lil i2eye 192 168 0101 IP 0 1532815328 always Ei i2eye 192 168 0 101 IP O 1532015929 always ata A total of 7 ports
49. re sharing a broadband connection with another device such as a PC you typically will need a router to accomplish the sharing of the connection Your router will usually have a Network Address Translation NAT mode installed The NAT affects the IP address of the DVC 1000 and any other devices sharing your Internet Connection See the glossary on page 44 for a description of a NAT Auto detect public This is the default and recommended setting If the DVC 1000 is IP Address behind a NAT and you leave this checkbox selected the VideoPhone will automatically use your public IP Address for placing and receiving calls On the majority of Cable and DSL broadband systems leaving this checked will result in simplified installation and use Use Private IP Optional Select this checkbox if you want to use your Address VideoPhone within a private network LAN If your IP Address is private the VideoPhone will not be able to place or receive calls outside the private network Specify public IP Optional Select this checkbox if you want to manually change the DVC 1000 VideoPhone s public IP Address Public IP address Using the number pad on the remote or the on screen keyboard enter the public IP Address Only available when Specify public IP is selected 29 Network Speed Change Cance The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection
50. red by the customer and shipped to D Link Systems Inc 53 Discovery Drive Irvine CA 92618 D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D Link with shipping charges prepaid Expedited shipping is available if shipping charges are prepaid by the customer and upon request D Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements or for which an RMA number is not visible from the outside of the package The product owner agrees to pay D Link s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered This limited warranty provided by D Link does not cover Products if in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse faulty installation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manua
51. roadband Modem Only This section applies only in the instance that the broadband connection is used exclusively with the DVC 1000 Video phone and there are no PCs or other devices connected to the broadband modem Recommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests one If your ISP has a DHCP server select the checkbox under the network settings that says Automatically obtain IP address By choosing this option you are not required to know the IP address gateway subnet mask or DNS numbers They will all be filled in automatically lf DHCP is not an option all of the networking values will have to be manually entered Simply enter the public IP address subnet Mask gateway and DNS numbers given to you by the ISP into the appropriate network settings fields Potential Issues In order for the DVC 1000 Video Phone to function properly over the Internet there must exist a public IP address for the world to see If your ISP is acting as a NAT and assigning private IP addresses you will have to request a public IP address in order for your Video Phone to be able to receive calls 38 Troubleshooting 1 Cannot make a call using a phone number Check that you did not misdial the number If the person you are calling is outside of your area code you must dial a 1 before the area code and then the number The VideoPhone is not connected to the Interne
52. s and homes with multiple PCs See WAN NAT Network Address Translation A technology that allows multiple network devices to share the same IP Address NAT devices forward all incoming and outgoing information to the correct network devices Most NAT devices have firewall capabilities QCIF Quarter Common Intermediate Format An intermediate video format QCIF resolution is 176x144 The DVC 1000 VideoPhone will send QCIF sized video only if the remote endpoint cannot decode CIF 51 Glossary of Terms continued QoS Quality of Service Allows guaranteed bandwidth and packet delivery between network devices over a network Router A device that attaches two or more network devices and forwards data accordingly Most consumer type routers act as DHCP servers NATs and simple firewalls DMZ Demilitarized Zone Devices set up to be in the router s DMZ will see all network traffic Port Forwarding The router will forward public side incoming information to a specified device on the private side The router will forward only the data that is received on the specified ports This is usually set through the advanced settings in the router s web interface Also known as Virtual Server or Firewall Rules Ports A port is a specified path in which data travels Each type of data that is transmitted over the Internet travels down a specified port A router will forward information from one port to another and a firewall will open onl
53. t The VideoPhone is not registered with the directory service It may take the VideoPhone up to 10 minutes to register Verify all network settings including DNS Far side of the call is not registered with the directory ser vice If you are calling someone who has an endpoint besides a DVC 1000 VideoPhone you will have to make direct IP calls to them If the far side has a DVC 1000 VideoPhone and you cannot connect to them via the directory service they are probably not registered 2 Error Message De displays on main screen Ma VideoPhone could not register with a directory service Sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS Check your network settings 3 Cannot make direct IP calls VideoPhone is not connected to the Internet See the Internet Connection section in this Troubleshooting Guide The person you are trying to call is unreachable Ensure the IP address of the person you are trying to call is correct 39 Troubleshooting continued 4 Telephone or televison produces an off hook signal Telephone is off the hook Hang up the phone 5 Telephone or television produces a fast busy signal Person you are trying to call is not registered with the directory service Call the person using direct IP or wait until the person is registered with the directory service Person you are trying to call is in a call or has rejected your call Try your call
54. the remote Bre Cony Ce enter eat f For example the NEXT button is currently control to navigate through the highlighted Pushing ENTER on your remote Setup Wizard Press ENTER control will take you to the next screen on the remote control to continue to the next screen Personal Information Screen This is where you enter your name area code and phone number The bottom of the E Name screen has instructions on using the on screen keyboard Area code Phone 1 To display the onscreen keyboard push the ENTER button on the remote control 2 Use the arrow keys to navigate ore the keyboard 3 Add characters with the ENTER butto 4 Select OK on the keyboard when finished ED After the information is entered highlight the NEXT button and press ENTER on the remote control to continue e phone number you enter is one you create for family call you You can use your regular phone number or make up a new one Only your name will be displayed at the other end of the video call Your phone number will not be visible to anyone else Using the Setup Wizard continued Network Address Screen The Network Address Network Address screen asks for information o that is needed to connect a uo VideoPhone call over the Internet Most home users with a cable or DSL modem can leave the checkbox checked to obtain an IP a Address automatically K If you know you cannot be assigned an
55. unicate using the i2eye 48 Frequently Asked Question continued Ti What devices can connect to with the DVC 1000 With the DVC 1000 you can connect to any hardware or software that is H 323 compatible If you are not sure if your hardware or software is H 323 compatible please contact the manufacturer developer If you are using a PC with a Windows operating system you can use NetMeeting with any webcam to connect to the DVC 1000 NetMeeting is a common H 323 compatible software application Note The DVC 1000 does not support SIP What standards drive i2eye i2eye is based on the H 323 industry standard video streaming over IP protocol This ensures that any H 323 compliant device will communicate together seamlessly iZeye is a broadband appliance that draws from D Link s sixteen years of experience as a leading Ethernet manufacturer Do I have to take every call i2eye s configuration menu provides settings for three types of privacy Audio Privacy Video Privacy and Do Not Disturb so you are in control When the Audio Privacy is activated incoming callers will be able to see video from your end but not hear you When the Video Privacy is activated incoming callers will be able to hear audio from your end but not see you And when Do Not Disturb is activated incoming callers will receive a message indicating that you are not available 49 Glossary of Terms Bandwidth A measure of the rate at which d
56. utomatically adjust video contrast Select this checkbox to allow the DVC 1000 to automatically accept any incoming call If this checkbox is not selected and a call is received a dialog will appear that will ask if the receiver wants to accept the incoming call When this checkbox is selected the incoming call will be answered without any ring When this checkbox is selected Video Privacy will be turned on whenever a call is received This would block the caller from seeing the receiver of the call until the receiver turns off the Video Privacy feature Select this checkbox to hear a beep with each function pressed on the remote control You will hear no sound when using the remote control if this is not selected Select this checkbox to specify automatic adjustment of the video contrast When the checkbox is selected the video contrast is automatically adjusted every 30 seconds The Contrast button on the remote control triggers an adjustment of the video contrast regardless of the selection state of the checkbox 24 Using the Configuration Menu continued Main Screen gt Settings gt Personal Information Name Area Code amp Phone Personal Information j ye Jonn smin OOO Cancel Enter your name here When a call is placed from your VideoPhone the name you enter will be displayed as a Caller ID on the remote end of the call Unless the VideoPhone you call has auto answer turned on the party y
57. y a specified number of ports SQCIF Subquarter Common Intermediate Format An intermediate video format SQCIF resolution is 128x96 The DVC 1000 VideoPhone will send SQCIF sized video only if the remote endpoint cannot decode CIF or QCIF SLIC Subscriber Line Interface Circuit Provides a phone s analog dial tone busy tone dual tone multiple frequency DTMF generation and decoding caller ID and ring signaling functions The SLIC allows the DVC 1000 to work with a standard telephone without connecting to the phone system TCP Transmission Control Protocol An Internet protocol used by the DVC 1000 VideoPhone in addition to UDP UDP User Datagram Protocol The Internet protocol most commonly used by the DVC 1000 VideoPhone to send and receive audio and video data WAN Wide Area Network A network that is designed to span large distances See LAN Technical Specifications Internal Processor ARM 9 ASIC Communication Processor Standards Compliant ITU H 323 IP communications Video H 263 Audio G 711 G 723 Data Rates Frame Rates 96 Kbps 512 Kbps Up to 30fps Video Up to 30fps CIF 352 x 288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic brightness control DVC 1000 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints Half duplex speakerphone Input Output Power Audio Out Video Out NTSC 10BaseT Ethernet RJ 45 SLIC
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