C-more Hardware User Manual
Contents
1. CHAPTER TROUBLESHOOTING In This Chapter CONO PEO OICIINS orriei aa E EE EE E AE EEES 8 2 Troubleshooting Flow Chart ccccscssscssscssscsescssccnsccssccnsccessssscssscsessessssssssscescsees 8 3 Touch Panel does not Power up esssssssseessossossoscossossoscsscosesecsecesesecseesecssossessoseossos 8 4 Dis PIAy IS BIAN cosinor E E E E E E EE 8 5 DES LAY 1S DUNN eain E EEEE E E AEE EEEE E E E IAN EE E 8 6 NO User Prodi aieeaa E E E E E 8 7 No Communications between Panel and PC Personal Computer via USB 8 8 USB Driver Troubleshooting sssseseeseeseessessesscssossossoscossosssscsscssesecsseseesseseeseoseoss 8 10 No Communications between Panel and PC Personal Computer via Ethernet 8 12 No Communications between Panel and PLC ssssessssssssssssessseseesseseessesseseoseess 8 16 IP Address in System Setup Screens displays 0 0 0 0 ssssessessesssssssssssesssseossess 8 19 Difficulty Connecting to the Panel over the Internet Web server and Remote Access features ssesssesesescecscsesercrcscscecececscsoececrcsceorosceororoecsorerororosesesee 8 20 PLC PROCOCOl Eror COC CS rirni er enan a A E A EEE E NE 8 21 Touch Panel Runtime ErrorsS eesssssssessecsecsecsecssoseosecsesscossesesseosessossessosecsecsesseoes 8 22 Panel Constantly Displays Initializing when Powering up ceesceeeseeees 8 23 Data not Logging Problems sssssssoseessesscsscssos2. 2CBL 1 If there is no activity on one or both the TxD and RxD status indicators then it should be suspected that either e serial comm port settings are incorrect e the cable is bad and needs to be replaced e the serial port on the panel is defective e the PLC serial port is bad e No TxD also can indicated no tags being polled on device ii Power Off Normal CPU Run State ea Watchdog Timer Error Blinki T es OS Error Blinking Green Power Loss Detection Comm is active ias NO communication Rear View The status indicators will show activity whether the serial communications is wired for RS 232 or RS 422 485 Electrical noise pulse generating wiring and or improper grounding can also cause problems with communications Refer to the Electrical Noise Problems section later in this chapter for additional help C mor E EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 Chapter 8 Troubleshooting Eg No Communications between Panel and PLC cont d The serial ports on the C more touch panel can be tested using the panel s system setup screens Access the Main Menu of the panel s system setup screens press the Test Menu button then press the Test Comm Port button and select the appropriate port tab You will need to fabricate a Loop Back Connector for the type of serial connection that is being used in your application either RS 232
3. and the LCD display may be slightly visible This may be seen as the display being dim so it is advisable to check the incoming voltage e A blinking Orange CPU status LED indicates that the operating system could not be found Reload the firmware to the touch panel If this does not resolve the problem the panel must be replaced Display is Blank continued on next page EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 more i 8 5 Chapter 8 Troubleshooting 3 There is always the remote possibility that a project has been transferred to the touch panel that includes a screen that uses a black background and has no objects placed on the screen To check for this possibility access the Main Menu of the touch panel System Setup Screens by pressing the extreme upper left corner of the panel display area for three 3 seconds as shown below If the System Setup Screen s Main Menu is displayed then most likely an empty black background screen is a displayed pr bhiorain Display is Dim 8 1 Check the brightness setting found under the System Setup Screens See Chapter 5 System Setup Screens for additional information Adjust Displa 2 Backlights will lose some luminance over time causing the display to slightly dim The backlight average lifetime is rated at 50 000 hours and is defined as the average usage time it takes before the brightness becomes 50 of the initial brightness The lifetime
4. is listed else call our tech support team 770 844 4200 EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 more l 8 3 Chapter 8 Troubleshooting Touch Panel does not Power up 1 Check the status indicators on the front of the panel to see if the Power LED Green indicator is on Refer to the diagram below If the Power LED Green indicator is on and the panel was observed showing Initializing during power up but the display is now blank go to the next troubleshooting tip Display is Blank 2 If the Power LED Green indicator is off and the panel is being powered with a 12 or 24 VDC power soutce use a voltmeter to check the incoming DC voltage level If the incoming DC voltage is zero check any fusing that may be in the circuit If the fuse is open determine cause and replace If the DC voltage level is out of range the DC power source needs to be corrected or replaced 3 If the Power LED Green indicator is off and the panel is being powered with an AC DC Power Adapter EA AC use a voltmeter to check the incoming AC power The AC voltage to the AC DC Power Adapter should be in the range of 100 to 240 VAC 50 60 Hertz If the incoming AC voltage is zero check any fusing that may be in the circuit If the fuse is open determine cause and replace If proper AC voltage is present on the AC DC Power Adapter but the Power LED Green indicator is off replace the AC DC Power Adapter EA AC jime
5. of the backlight depends on the ambient temperature the lifetime decreases in low or high temperatures To improve the backlight life use the Start Screen Saver function that is available in the C more Programming Software in the Panel Manager dialog box Display is Dim continued on next page 8 6 l C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting e The Screen Saver will be turned off and the panel screen will display If a PLC Address is configured to control the Screen Saver and changes from On to Off When the panel touchscreen is touched When the screen is clicked by Remote When the Alarm Event of the Event Manager occurs Only when the Display setting of the Alarm Event is checked When there is a screen change by the PLC When an Error such as a Communication Error occurs 3 Another condition that may make the display appear dim is to view the touch panel in direct sunlight or in a location where direct light is reflected onto the display The C more touch panel displays have Display Brightness ratings of 280 to 310 cd m2 NITS depending on the particular model The higher the cd m2 NITS rating the more visible the display will be under bright lighting conditions NOTE The C more panel is not rated for direct sunlight No User Program NO USER PROGRAM If the touch screen is displaying the message No User Program after it has power
6. 1 15 C mor gE i 8 2 l Chapter 8 Troubleshooting Touch Panel Runtime Errors The C more touch panel includes built in diagnostics that check for proper operation of the panel when it is running a project that has been transferred to its memory Faults detected while the panel is running will produce a Runtime error These errors are displayed in the upper left of the panel s display and are also recorded in the panel s error log The error log can be viewed using the system setup screens See Chapter 5 System Setup Screens under the Information window to bring up the Error tab which includes a description of the logged data A detailed list and description of the various touch panel runtime errors can be found in Appendix B Touch Panel Runtime Errors Touch Panel Runtime Errors example Tag System No n Error Message Error Error Screen l Code Located at upper left of screen Code Info gt Value Error Log Error Loa taled TE The size of the destination 1 R TE 001 Not enough Memory Space in Device ERRORCODE Error Code memory is not large 9 Yp RTE 001 enough to store the data MM DD YY 9 RTE 002 Log Failed SYS ERR HH MM SS _ No device available or Device cannot be found ERRORCODE Se the device is defective 8 22 C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting Panel Constantly Displays Initializing when Powering up If the touch panel cons
7. being used temporarily eliminate them to see if this solves the problem 4 Reinstall the C more HMI USB driver 8 10 C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting USB Driver Troubleshooting contd The C more USB driver installation utility is bundled with the C more software installation files If you have a C more software CD the file is in the root called C moreUSBDriver exe If you downloaded the software when you extracted the files the C moreUSBDriver exe was extracted to the location you chose First close the C more software and disconnect the USB cable from the PC Then browse to C moreUSBDriver exe and run it Plug the USB cable into the PC and the C more panel The Found New Hardware Wizard will prompt you to search for the driver Select No not this time click Next Select Install the Software automatically Recommended click Next Click Continue Anyway in the Windows Logo warning popup Click Finish Open the project in the C more software The Communication Config and Transfer Project USB indicator should be green EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 L more i 8 11 Chapter 8 Troubleshooting No Communications between Panel and PC Personal Computer via Ethernet When using an Ethernet connection to communicate between the touch panel and the PC and the communications does not seem to be working the first area to chec
8. can check on any known problems As with the programming software we strongly suggest that the firmware be updated to the latest version Check for the latest version and download from the Software Firmware Downloads area of the AutomationDirect website It is also helpful to have a copy of your project file for our tech support associates to use in troubleshooting a problem so please be prepared to forward a copy of your project if it is requested 8 2 l C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting Troubleshooting Flow Chart C start P eae 1 Check for proper grounding on panel and PC 2 Go to section No Communications between Panel and PC 3 PC connected to panel via USB a If using USB Hubs disconnect all hubs and other USB devices Yes but leave USB keyboard and mouse connected b Check in the Window s device manager to see if the C more panel s USB connection shows up when physically connected No 4 PC connected to panel via Ethernet a Check to make sure the cable is properly connected to the correct port on the PC and panel If the above steps did not resolve the problem then contact our tech support team with the information listed on the previous page plus the following a Description of the network to which the C more panel is connected b Isolated Network or Office Plant Network PC Comm Issue Try the following 1 Check for proper DC power connection amp g
9. during the software installation C more EG Touch Panel WK N l j gf 10 e E awww USB CBL ABxx USB Cable If the USB connection to the panel is recognized by the PC you will hear the Windows device recognized sound when the powered panel is connected to the PC The driver will appear in the Windows Device Manager as C more HMI Device Manager Fie Action View Help amp Computer See Disk drives a Display adapters HA DYDICD ROM drives Human Interface Devices IDE ATASATAPI controllers Keyboards Mice and other pointing devices Monitors Network adapters Ports COM amp LPT i Processors Sound video and game controllers System devices l F E aris F co more HMI controllers 8 8 l C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting 2 No Communications between Panel and PC Personal Computer via USB cont d The C more software will then identify the USB connection with a green indicator C more Programming Software Project1 eap 1 Screen 1 File Edit View Tool Object Screen Database Setup Panel Window Help O 94438 mlmlmlo tans Start a Project Simulate Project CL Navigation x IE Function Panel J Panel a Panel Information 2 gt Display Screen EP Reboot WP Adjust Clack AQ Memory Clear Update Firmware A C
10. e Power Off User Defined oe to online help Blinking ile for further details Red Blinking Orange Blinking Green Front View 8 4 i C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting Display is Blank 1 Touch the screen to make sure the panel is not in the Screen Saver mode e The Screen Saver will be turned off and the panel screen will display If a PLC Address is configured to control the Screen Saver and changes from On to Off When the panel touchscreen is touched When the screen is clicked by Remote Access When the Alarm Event of the Event Manager occurs Only when the Display setting of the Alarm Event is checked When there is a screen change by the PLC When an Error such as a Communication Error occurs 2 If the panel is not in Screen Saver mode check the status indicators on the rear of the panel Normal CPU Run State Memory Error ii Power Off aking Watchdog Timer Error Blinki oe OS Error Blinki SY Power Loss Detection Comm is active ige No communication Rear View e Make sure the CPU status LED Green Orange Red is a steady Green e If the CPU status LED is blinking Green then the supply voltage is below 12 VDC or below 100 VAC when using the optional C more AC DC Power Adapter EA AC The backlight will turn off immediately to extend the power retention period The panel will continue to run
11. ed up then either the built in Flash memory does not contain a recognized project or an SD memory card is plugged into the SD1 slot and there is no project on the SD memory card Turn the power off remove the SD memory card and turn the power back on Keep in mind that on power up the touch panel will either copy the project from its internal Flash memory to its internal SDRAM memory and run the project or if an SD memory card is plugged into the SD1 slot then any project contained on the SD memory card will be loaded to the panel s internal SDRAM memory and be run In other words the memory of an SD card in the SD1 slot will override the panel s internal Flash memory on power up or reboot even if the SD memory card does not contain a project EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 C mor Ee l 8 7 Chapter 8 Troubleshooting a fr f l No Communications between Panel and PC Personal Computer via USB The C more touch panel is programmed using the C more Programming Software EA9 PGMSW The developed project is transferred from the PC to the touch panel by either a USB or an Ethernet connection between the two Ethernet available on full feature units only If using USB then a USB type AB programming cable such as p n USB CBL AB15 should be used to make a connection between the panel s USB Port Type B and a USB port on the PC The C more Programming Software will install a USB driver on the PC
12. ential steps to try to correct the problem Data not Logging Problems If the data log is missing entries or a Runtime Error for the Log Errors as shown in Appendix B Touch Panel Runtime Errors is seen then check the following possible causes 1 Check that the memory devices that were selected for Data Storage under the C more programming software s Main Menu Setup drop down Panel Manager dialog box are plugged into their proper location Alarms messages and screen captures can be independently selected to be saved to either a USB pen drive plugged into the USB Port Type A or an SD card plugged into SD Card Slot1 or SD Card Slot2 12 inch and 15 inch panels only 2 Ensure that the SD card has been formatted with the SD formatter provided by SDcard org 3 The memory device could be bad If possible check it by plugging it into a PC that has the ability to access the memory device Also not all USB devices are compatible with the C more touch panels Try using the AutomationDirect USB Pen Drive p n USB FLASH Check System Screen Memory for the presence of the USB device inserted EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 more i 8 23 Chapter 8 Troubleshooting a Electrical Noise Problems Noise is one of the most difficult problems to diagnose Electrical noise can enter a system in many different ways which fall into one of two categories conducted or radiated It may be difficu
13. essesseoscoseosessesssossssessessosecsecsesseses 8 23 Electrical Noise Problems ccccccccccccccsccsccscccscccccsccsccscccccccccsccsccssccescsccescecces 8 24 Chapter 8 Troubleshooting The following topics are some of the more likely problems that may be encountered during A the installation and operation of your C more touch panel We have made some suggestions Coe what to check in order to correct the problem Please start with the troubleshooting flow chart that covers the more common problems encountered by other users Common Problems The troubleshooting flow chart shown on the following page is based on the more common problems fielded by our technical support team If you are having problems please start with the flow chart follow the suggestions listed and if you still need help call our tech support team 770 844 4200 In addition to having ready the information suggested in the flow chart please have the following available 1 C more touch panel part number including serial number with date code Why is this information important The various sizes of the touch panel use different processors and memory sizes and therefore can have different types of problems within the particular panel size 2 Programming software version that you are currently using For example Version 5 20 Having the software version number will allow our tech support team member to assess whether there are similar problems tha
14. ignments for the PC will be shown Local Area Connection Prope AEJ Connect using Eg Intel F PR01000 MT Network Con Thi connection uses the Following items w AW Link NetBIOS AAW Link Pe SP NetBIOS Compatible Transport Frol Internet Protocol TCP YIP Install Uninstall Description Transmission Control Seetocol nternet Protocol The default Wide area nebee tk protocol that provides communication acrosasSiverse interconnected netwarks Show icon in notification area when connected Notify me when this connection has limited or no connechyity EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 C mor i o i 8 15 Chapter 8 Troubleshooting a a l MMM MMMM lr No Communications between Panel and PLC 8 16 The communications between the C more touch panel and designated PLC or controlling device can be accomplished by either a serial connection or by an Ethernet connection to the panel s 10 100 Base T Ethernet Port Ethernet available on full feature units only All panels include a 15 pin RS 232 422 485 port Full featured panels include a 3 wire RS 485 connection and an RJ12 RS 232 connection 1 If the touch panel and PLC are connected serially and the communications have seemed to stop working then first check the TxD and RxD status indicators on the rear of the panel at the connected port for activity C more Touch Panel 06 PLC EA
15. ing of the PC by opening the Windows operating system s Control Panel and then selecting the Network Connections utility Click on Properties scroll down to Internet Protocol TCP IP and click Properties The Internet Protocol TCP IP Properties dialog box will open Again make sure the Subnet Mask is set the same for both the panel and the PC and also make sure that the IP Addresses do not conflict 4 Local Area Connection Status AE General Support Connection Status Connected Duration 11 days OF 24 73 Speed 1 0 Gbps Activity Heceved Packets 6 59 794 493202 Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 100 2 Subnet mask 255 255 255 0 Default gateway tain DN aver addre sutomaticall Use the following DNS server addresses Preferred DNS server Alternate DNS server Advanced General Authentication Advanced NOTE If a DHCP Server is being used to obtain the IP Address for the PC there are ways to identify the IP Address For example if using Windows XP open a Command Prompt Run gt CMD and type IPCONFIG ALL A list of all Ethernet ass
16. ion Setup window The Online Link List tab will show all of the connected panels If none are shown try clicking the Browse Network button to search for attached devices Double click on the Panel Name you want to access and this will bring up the Change IP Address window In this window changes can be made to the panel s name IP address subnet mask and default gateway Navigation Ethernet Connection Setup X Screen Function Panel kamai E Fanel Information E Display Screen Ea Reboot Online Link List Offline Link List Panel Name i IP Address Panel T wpe MAC Address E Adjust Clack Matts EFC 192 168 10 165 FA TAL ODO 70 01 28 A Jin 192 168 11 166 EA7 S6C 00 D0 70 01 00 a Woman eleas AUDITORIUM 192 168 16 18 EA7 T10C 00 D0 7C 01 02 Update Firmware Lobby 152 168 20 45 EA TISC 00 00 70 01 10 Change IP Address Panel Network Information Panel Name Lobby Ethemet Card Panel Type EA T15C MAC Address 00 00 70 01 10 CE Obtain Address From DHCP Use the following IP Address IF Address 192 168 20 8 communication O USB Ethernet Browse l co th fo im Subnet Mask 255 255 255 l Default Gateway 192 168 20 C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting No Communications between Panel and PC Personal Computer cont d Check the IP Address sett
17. k is the Ethernet status indicators located next to the 10 100 Base T Ethernet Port on the rear of the panel The Link Status LED must be displaying a steady or blinking green Ethernet Linked jime No Ethernet Comm PUI Comm Activity If using Ethernet there are two basic ways to make the connection You can use an Ethernet cable to make a direct connection between the touch panel and PC or use an Ethernet cable from the touch panel to a switch and then to the PC PC C more Touch Panel Ethernet Port Ethernet CATS A CSS Cable Auto MDI MDI X Ethernet Port Stride Ethernet Switch 10 100 Base T 4 such as SE SW5U C more _louch Panel ANN ANAN anang AA Cnn M Hoa nan Mg gt Ethernet CAT5 Cable Auto MDI MDI X Ethernet Port S Use the C more programming software to check the status of the Ethernet communications From the Navigation window select the Panel tab At the bottom of the Panel tab is the Communication Config dialog box Select the Browse button If the connection is working the panel will be listed in the online link list Select the panel and then select OK If the Ethernet communications to the panel is working then there should be a green indicator next to the Ethernet selection There should also be an IP Address shown in the browse box below the Ethernet selection If the Ethernet radio button is red then you will need to chec
18. k your Ethernet cables and connections or Browse for the panel 8 12 l C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting No Communications between Panel and PC Personal Computer cont d There can also be a conflict with another Ethernet connection that may be using the same IP Address You may want to check the setup both in the touch panel and also in your PC As a starting point it is best to start with an assigned IP Address and Subnet mask mainly to eliminate IP addressing conflicts Use the C more programming software and open the Touch Panel Network dialog box under the Main Menu s Setup drop down menu Click on the Ethernet Port tab to display the dialog box used to set up the touch panel s Ethernet port Another cause of an Ethernet communications problem that may be encountered is the touch panel doesn t show up in the node list which can be caused by the PC having a firewall The figure below shows the Touch Panel Network dialog box with the Ethernet port tab opened The Save settings to Project check box is checked and we are using the Use the following IP Address selection by checking its radio button The subnet 192 168 100 X and the subnet mask 255 255 255 0 must be the same for both the panel and the PC See the C more programming software on line help for additional details regarding the Touch Panel Network Touch Panel Network Eg General Ethernet Port DONS FTP Se
19. ling access to the network where the C more panel resides 5 If two C more panels are on a network behind a firewall and they have the same Remote Access port number the router will use the first entry in the Port Forwarding setup that it encounters The same C more panel will always come up even if the two panels have two different Web Server Port numbers 6 When entering the URL in Internet Explorer to connect the C more web server using a port number other than the default 80 be sure to use the full URL text including the prefix http The URL should be http xxx xxx xxx xxx aaaaa where xxx XXX XXX XXX IS the IP address of the panel and aaaaa is the port number configured in the Web Server tab of the Touch Panel Network setting 8 20 C more EA9 USER M Hardware User Manual 1st Ed Rev B 01 15 Chapter 8 Troubleshooting PLC Protocol Error Codes The C more touch panel includes built in PLC communication protocol diagnostics that monitor the exchange of data between the panel and the PLC The diagnostics look for the proper exchange of data correct handshaking signals addressing errors incorrect data bytes wrong packet format etc The diagnostics also monitor and report any of the errors that the designated PLC would normally generate if there is a problem with the PLC s communications Each brand of PLC has its own unique set of diagnostic errors that are typically communicated over the PLC s communications po
20. lt to determine how the noise is entering the system but the corrective actions for either of the types of noise problems are similar e Conducted noise is when the electrical interference is introduced into the system by way of an attached wire panel connection etc It may enter through a power supply connection the communication ground connection or the chassis ground connection e Radiated noise is when the electrical interference is introduced into the system without a direct electrical connection much in the same manner as radio waves While electrical noise cannot be eliminated it can be reduced to a level that will not affect the system e Most noise problems result from improper grounding of the system A good earth ground can be the single most effective way to correct noise problems If a ground is not available install a ground rod as close to the system as possible Ensure all ground wires are single point grounds and are not daisy chained from one device to another Ground metal enclosures around the system A loose wire can act as a large antenna introducing noise into the system Therefore tighten all connections in your system Loose ground wires are more susceptible to noise than the other wires in your system Review Chapter 4 Installation amp Wiring if you have questions regarding how to ground the touch panel e Flectrical noise can enter the system through the power source for the touch panel Installing a prope
21. ng the System Setup Screens and the IP Address keeps displaying 0 0 0 0 even after entering an IP address the panel is not functionally connected to an active network Either the cable hub or switch is bad The entered IP Address is stored in the panel s memory but won t show up until a good connection is established Keep in mind that if in the C more programming software s Touch Panel Network dialog box under the Ethernet Port tab you have checked the Save settings to Project check box and have entered an IP Address of 0 0 0 0 then anytime the project is transferred to the panel the panel s IP Address will be overwritten with the entered address EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 more l 8 19 Chapter 8 Troubleshooting Difficulty Connecting to the Panel over the Internet Web server and Remote Access features 1 Refer to the software help file topics Touch Panel Network and Remote Access Setup for information on configuring the Remote Access accounts the Web Server Function and the panel IP Attributes 2 In the Ethernet Port tab if DHCP is selected for assigning the IP address verify the currect address of the panel The IP address assigned by DHCP may change over time 3 Note that the Web Server Function must be enabled on the Web Server tab before the Remote Access Server Function can be accessed on the panel 4 Verify that the correct TCP ports have been opened and forwarded on the router control
22. ommunication Screen a jiii E E Ready This Communication indicator appears on the Panel tab in the Navigation window and in the Project Transfer or Read from Panel windows EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 C mor ES i 8 9 Chapter 8 Troubleshooting ga USB Driver Troubleshooting Check the USB driver using Windows Device Manager With the C more panel connected to the PC on the PC open Control Panel gt System gt Hardware tab gt Device manager Next expand Universal Serial Bus controllers The C more driver is named C more HMI as shown below Device Manager Fie Action View Help H amp M a Computer See Disk drives a Display adapters HA DYDICD ROM drives Human Interface Devices IDE ATASATAPI controllers Keyboards 4 Mice and other pointing devices Monitors Network adapters y Ports COM amp LPT i Processors 2 Sound video and game controllers gf System devices 1 niversal Serial E e Comore HMI controllers If the C more programming software Communication Config dialog USB indicator is red and the driver does not appear in Device Manager 1 Unplug both end of the cable and replug them in 2 If that does not establish communication plug into a different USB port on the PC 3 If there are any USB hubs or other devices
23. or RS 422 485 per the wiring diagrams shown below Plug the loop back connector into the panel s 15 pin PLC serial communications port and then press the Loop Back Test button to run the test See Chapter 5 System Setup Screens for additional information Loop back connector wiring diagrams RS 232 Loop back Connector RS 422 485 Loop back Connector RS 232 Loop back Connector 15 pin D sub L gt cts 15 pin D sub RJ12 male mri RTS male male 9 gt RXD es a La RXD 10 gt RxD mre Wiring Diagram Wiring Diagram TXD Test Comm Port Serial 1 Serial 2 Serial 3 Ethernet Serial i Looe Back Teal Loop Back Test Back Test PEG PLCEnquryTest Test Buken Rece lye Lise Loop Back Connector Select PLC Sant ELAI RS232 RS422 485 pea g g 2 TXD AutomationDirect Do more 1 38400bps None s 1 Cancel The PLC Enquiry Test can also be performed to determine if the Ethernet communication is working correctly between the panel and designated PLC Test Comm Port Test Comm Port Serial 1 Serial 2 Serial 3 Ethernet Ethernet 1 Loor Back Test Link Offline Datel Test Pass Address DHCP PLC Enquiry Test D 3 ataz iTest Pass 0 0 0 0 i Select PLC Dataz3 Test Fass Datadi Test Pass EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 more f 8 17 Chapter 8 Troubleshooting No Communications between Panel and PLC cont d 2 If using an Ethernet connection between the t
24. ouch panel and the PLC and there is a problem with the communications the first area to check is the Ethernet status indicators located next to the 10 100 Base T Ethernet Port shown below on the rear of the panel Ethernet Linked jime No Ethernet Comm PU Comm Activity There are two basic ways to make the connection You can connect directly from the touch panel to the PLC or connect from the touch panel to a switch that is also connected to the PEG H0 ECOM H0 ECOMM100 C more Ethernet Module Touch Panel DLO6 PLC Ethernet CAT5 Auto MDI MDI X Cable Ethernet Port Stride Ethernet Switch 10 100 Base T such as SE SW5U C more HO ECOM H0 ECOM100 Touch Panel Ethernet Module ee an kn OA fh Th 1 D eS Ethernet CAT5 Auto MDI MDI X Ethernet Port DLO6 PLC Check the status indicators that may be included with the Ethernet communications module or device that is part of the PLC Refer to the PLC s Ethernet user manual for further troubleshooting information 8 18 l C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 Chapter 8 Troubleshooting No Communications between Panel and PLC cont d The Ethernet port on the C more touch panel can be tested by using the panel s system setup screens Access the Main Menu of the panel s system setup screens press the Test Menu button and then press the Test Comm Port bu
25. rly wired isolation transformer neutral grounded for all AC sources can help the problem but only if wired correctly DC sources should be well grounded good quality supplies e Never run communication cables or low voltage power wiring close to high voltage wiring or pulse generating wiring that controls such devices as solenoids servos VFDs etc 8 24 C mor E EA9 USER M Hardware User Manual Ist Ed Rev B 01 15
26. rounding on panel amp PLC 2 Go to section No Communications between Panel and PLC Yes 3 Go to section IP Address in System Setup Screens displays 0 0 0 0 If the above steps did not resolve the problem then contact our tech support team with the information listed on the previous page plus the following a PLC make and model PLC firmware version b Serial or Ethernet If serial RS 232 422 485 c PLC protocol being used and PLC comm port being used d Cable purchased from ADC or constructed by user Having the PLC and C more project files available to email to tech support always helps in the troubleshooting process Try the following 1 White screen Make sure a project is loaded into the panel 2 Black Screen Check the PWR LED to make sure it is Steady Green 3 Go to section Touch Panel does not Power up Yes 4 Go to section Display is Blank 5 Go to section Display is Dim 6 Check CPU LED a Green OK b Off No Power c Red Memory Error cycle power to the panel reload firmware d Blinking Red Watchdog Timer Error cycle power update firmware e Blinking Orange Operating System Error update firmware f Blinking Green Power Loss Detection check voltage at power source If the above steps did not resolve the problem then contact our tech support team with the information listed in this manual Look at the table of contents for this chapter to see if your particular problem
27. rt The PLC generated errors are interpreted by the C more software See the PLC manufacturer s user manuals for additional details on the designated PLC s errors If a C more communications error does occur the error message will be displayed in the upper left of the C more screen and the Error Code is recorded in the panel s error log Ifa PLC error occurs the PLC error code number will appear across the top of the screen the PLC error message may not be included in some cases The error log can be viewed using the system setup screens See Chapter 5 System Setup Screens under the Information window to bring up the Error tab which includes a description of the logged data A detailed list and description of the various PLC protocol errors can be found in Appendix A PLC Protocol Error Codes PLC Protocol Error Codes example Error Codes for DirectLOGIC K Sequence Error Code Error Message A timeout occurred after sending a request to the PLC Device Device indicates the device name such as DEVO001 Device PLC Communication Timeout for multiple PLCs such as RS 422 485 ee multiple PLCs DEVO01 PLC A negative acknowledgement NAK control code has been NAK received from PLC generated during a read write request A Start of Text STX control code was not found in the data PEA OEOD packet received from the PLC i Communication Timeout for single EA9 USER M Hardware User Manual Ist Ed Rev B 0
28. rvice Email Client Web Server Save settings to Project Obtain Address From DHCP Use the following IP Address IP Address 192 165 100 4 Subnet Mask Default Gateway In the example shown here the subnet is 192 168 100 X the subnet mask is 255 255 255 0 and both need to be the same for all the Ethernet devices connected together The IP Address assigned to the touch panel can also be checked or edited by using the system setup screens built into the touch panel See Chapter 5 System Setup Screens for DHCP Use the following IP Address additional information SubnetMask 255 255 255 0 The figure to the left shows a different example of the Default Gateway panel s System Setup Screens Ethernet Port dialog box for configuring the Ethernet port Again make sure the subnet 10 11 0 x and subnet mask 255 255 255 0 is the same for both the panel and the PC EA9 USER M Hardware User Manual Ist Ed Rev B 01 15 C mor Ee i 8 13 Chapter 8 Troubleshooting SSS No _ l _ 8 14 Tap Panel Communications between Panel and PC Personal Computer cont d Another option for accessing the IP Address assigned to the touch panel is to use the C more Programming Software Open the Navigation window s Panel tab and click on the Browse button under the Communication window at the bottom This will open the Ethernet Connect
29. t have been reported when using the same version of the software The programming software version can be found by clicking on About C more Programming Software selection under the Help pull down menu in the software Also it is always a good practice to visit the Software Firmware Downloads area under the Tech Support section of the AutomationDirect website and check to see if you are using the latest version of the programming software If you aren t using the latest software version we suggest that you upgrade to see if this resolves your problem NOTE The About C more Programming Software dialog box will show a Firmware version This is the current firmware version that is included with the programming software and does not reflect what firmware is actually loaded on your C more touch panel See the following for details on how to check the firmware version 3 Firmware version of the C more touch panel For example V5 20 The firmware version can be checked by using the System Setup Screens going to the Information menu under the Main Menu and looking under the General tab for Firmware Runtime The firmware version can also be checked by using the programming software while connected to the panel and clicking on the Panel Information selection under the Panel pull down menu As with the programming software version it is important for our tech support associates to know which firmware version you are using so they
30. tantly displays a message reading Initializing while powering up then check the following possible causes 1 C more supports USB 1 1 and 2 0 memory devices Ensure that the USB device is 1 1 or 2 0 or backward compatible to support version 2 0 2 The project that is loaded into the panel s internal SDRAM memory is corrupted Either use the C more programming software to clear the panel s memory and re transfer the project to the touch panel or press the upper left corner of the touch panel screen while powering up to bypass the project and go directly to the System Setup Screen menu Select the Memory menu and use either the Clear Memory or Set to Factory Default utility to clear the panel s memory and re transfer the project to the touch panel see Chapter 5 System Setup Screens 3 An SD memory card has been plugged into an SD card slot and the SD card either has no project stored on it or the project is corrupted Remove the SD memory card from the SD card slot and either load the project to the panel s internal Flash memory or re format the SD card using the SD formatter available from SDcard org or try a different SD memory card NOTE In the Error Log you may find the error RTE 500 Check Sum Error which is defined as Memory in the panel has been corrupted by power loss etc If this is the case try cycling power to the panel re transfer the project to the panel and re transfer the firmware etc in sequ
31. tton Select the Ethernet tab in the Test Comm Port dialog box make sure the Ethernet port is connected to an Ethernet switch or other Ethernet communications device select a PLC from the drop down selection box and then press the PLC Enquiry button to run the test See Chapter 5 System Setup Screens for additional information Test Comm Port seriat Serial2 Serai3 Ethermet Ethernet PLO Ensuirs Test Link Offline Selected PLC H ECOM Address DHCP PLC Enquiry Test Ping Test Select PLC DataliFerls from PLC bstes 37 time 2ms TTL 128 0 0 0 0 DataZiFfer ls from PLOibytes 32 time lms TTL 128 DatasiFerls from PLOtbytes 32 time lms TTL 126 DatadiFferls from PLOtbytes 32 tLimne fms TTL 128 v Protocol Test DataliTest Fass Dataz Test Pass Dataz Test Pass Datadi Test Fass Ifa PC running the C more programming software is connected to the Ethernet network that is also connected to both the touch panel and PLC then certain functions in the software such as the Main Menu s Setup drop down selection for Panel Manager or Touch Panel Network and the Main Menu s Panel drop down selection for Panel Information can be used to help troubleshoot problems with the touch panel s communications and operation See the C more programming software s on line help for additional information IP Address in System Setup Screens displays 0 0 0 0 NOTE If entering an IP Address for the C more touch panel usi
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