Alcatel-Lucent click to call plugin_UserGuide
Contents
1. 2 1 1 Feature list Launching calls from a toolbar Launching calls by drag drop of numbers to the toolbar Launching calls by copy paste of numbers into the toolbar Launching calls through a LDAP search Launching calls through the right click menu of the browser Detecting numbers On Internet Explorer Firefox and Chrome browsers and allowing calls launching through them 2 2 Known limitations restrictions The directory lookup is performed against one LDAP server One single phone number can be returned by the search by name function The plugin browser can recognize numbers inside standard web pages No guarantees can be provided for web pages that encapsulate frames or activate some thin client The client side supports only one phone number the association between windows login and ICS user The plugin browser does not recognize phone format for all countries For that the application allows the user to make calls through the right click menu Alcatel Lucent Enterprise Services Page 3 12 Click to call plugin User Manual Alcatel Lucent 3 Glossary LDAP Lightweight Directory Access Protocol ICS Instant Communications Suite 4 Introduction 4 1 The application Alcatel Lucent click to call plugin for OmniPCX Enterprise simplifies how users initiate calls directly from their PC desktop or their web browser by simply clicking the telephone number The plugin also allows searching for contacts2. Lucent ClickToCall License Agreement Please take a moment to read the license agreement now IF you accept the terms below click I Agree then Next Otherwise click Cancel ALCATEL LUCENT LICENCE AGREEMENT THIS LEGAL DOCUMENT I5 AN AGREEMENT BETWEEN YOU THE END USER AND ALCATEL LUCENT BY OPENING THE SEALED DISK PACKAGE YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT TF YON DO NOT AGREE TO THE TERMS OF THTS AGREEMENT DO O I Do Not Agree Agree Figure4 Accept Alcatel Lucent Agreement Page 5 12 Click to call plugin User Manual Alcatel Lucent t Alcatel Lucent ClickToCall t Alcatel Lucent ClickToCall Installing Alcatel Lucent ClickToCall Installation Complete Alcatel Lucent Click T oCall is being installed Alcatel Lucent Click T oCall has been successfully installed Click Close to exit Please wait Please use Windows Update to check for any critical updates to the NET Framework Cancel Close Figure5 Install Progress Figure6 Close wizard After the successful installation of the click to call plugin an installation folder will be available in the installation path This folder contains a log file with all traces of the click to call plugin transactions as well as plugin files for Mozilla FireFox and Google Chrome 8 Uninstall the click to call plugin In the installation folder an uninstallation file can be launched to remove the click to call plugin a
3. in the company directory or launching calls from the click to call plugin toolbar by copy paste or drag drop any telephone number from the Windows desktop environment 4 2 Purpose of this guide This guide provides all necessary information an Alcatel Lucent click to call plugin user may need to efficiently use this client side of the click to call plugin It provides screenshots with explanations allowing an easy understanding of the features This manual targets users with no technical background and strives to make their use of this application pleasant 4 3 Technical Requirement PC under Windows OS To know the supported OS version check the Service Applications compatibility matrix available to Alcatel Lucent Business Partners on the Alcatel Lucent Enterprise Business Portal Note Connectivity with the click to call plugin server is managed through https requests 5 Licensing There is no licensing mechanism included within the click to call plugin side all licenses are included in the click to call plugin server and ICS sides 6 Customer support Please contact your system administrator or Alcatel Lucent Business Partner for support 7 Install the click to call plugin The click to call plugin client is a windows solution that can be installed through an MSI file This installer is available for both x86 and x64 platforms and can lead the user to configure the Alcatel Lucent Enterprise Services Page 4 12 Click t
4. Alcatel Lucent Enterprise USER MANUAL Alcatel Lucent Enterprise Services Page 1 12 Click to call plugin User Manual Index table 1 SBN QOQ 9 Document history Scope ZA OVEIMISW son onne ase eat ia ta 211 Fall elisE seati asuma mad ia a s lalia aj 2 2 Known limitations restrictions ereeeeoeoe Glossary Introduction 4 1 The application ccccccccccccccccccccccccccccescccscccceecs 4 2 Purpose Of this guide eeeeeoeoeoeovoeoeoe 4 3 Technical Reguirement eeeeoeoeeeoooeeeoe Licensing Customer support Install the click to call plugin Uninstall the click to call plugin Launch click to call plugin 10Using the click to call plugin 11Internet browser plugin 11 1 Internet Explorer eeeveeeeoeeeeoeeee 11 2 FIGCTON oero ruere EEE EEE EEEE EEEN OTER REA 11 3 Alu Alcatel Lucent Enterprise Services Alcatel Lucent Page 2 12 Click to call plugin User Manual Alcatel Lucent 1 Document history Date Changes Comments Details 2012 10 11 2012 11 06 Update 2013 01 14 2013 02 26 2013 03 04 16 ar 0 02 05 2 Scope 2 1 Overview The scope of this manual begins after successful installation of the Alcatel Lucent click to call plugin and provides all necessary configurations This document covers all areas and provides information about the scope of the application
5. ally detect phone number and allows making calls by simple right click Alcatel Lucent Enterprise Services Page 10 12 Click to call plugin User Manual Alcatel Lucent 11 2 Firefox In Figure 16 an example of the Firefox Plugin that detects local and international phone numbers depending on the configured area displays The configuration panel for the Firefox plugin could be found in the options of Firefox extensions as shown in Figure 17 EN English United St International Phone Numbers En e www csoft co uk phone_numbers index htm 5 ee aa ee WMW H International Phone Numbers Phone Number Formats The preferred number formatis International Number Format The following table gives afew examples of how to convert a local number into an International Format number The recipient is in Their country code Their local number Their International Format number China 86 10 69445454 1059 France 33 06 67 71 2345 Migeria 234 080312345 United Kingdom 44 07700 954 321 United States 1 Venezuela 58 0295 416 72 16 Numbers in International Format should only contain the digits 0123456789 There should be no spaces or punctuation Numbers must start with the county code of the country thatyou want your messages to be delivered to aa oF Figure16 Firefox plugin to detect phone numbers and allows making calls by simple right Click The click to call plugin for Firefox allows changing local areas For in
6. call plugin monitor Once the click to call plugin monitor is launched a try icon Figure 7 b appears in the taskbar By right clicking the try icon a textual menu Figure 7 c and Figure 7 d appears by which it is possible to 1 Show Hide the click to call plugin 2 Display the configuration panel 3 Exit both click to call plugin and toolbar s monitor Alcatel Lucent click to call plugin Alcatel Lucent click to call plugin be Show Alcatel Lucent click to call plugin Hide Alcatel Lucent click to call plugin Er Configuration Pane 1 Configuration Panel fo Exit fo Exit SLAG 15 28 JT gt W lund Alcatel Lucent click to call el pi Yw lundi Pare amp ral 0410312013 k ral 04 03 2013 Figure 7 c Start click to call plugin monitor Figure 7 d click to call plugin monitor 10 Using the click to call plugin Once the click to call plugin is shown Figure 8 a a new bar textbox and two buttons appears in the taskbar This component allows calls launching by different simple ways such as drag and drop click to call button and via a research in the enterprise directory The click to call plugin relies on a remote server the click to call plugin server that handles reguests and communicates with other parties ICS and LDAP The click to call plugin server is configured in click to call by right clicking the monitor and selecting Configuration Panel as shown in Figure 8 b Alcatel Lucent Enterprise Servi
7. ces Page 7 12 Click to call plugin User Manual Alcatel Lucent Alcatel Lucent click to call plugin a Hide Alcatel Lucent click to call plugin i gt e Configuration Panel J fo Ext 15742 a LUTS lu Alcatel Lucent click to call Ya WW Mundi Alcatel Lucent clickto call gt MEES GW lund Pr 0 EF 04 03 2013 04 03 2013 Figure 8 a click to call plugin toolbar Figure 8 b click to call plugin right click menu When clicking the configuration panel a configuration window Figure 9 appears from which it is possible to change both the server address and the port value The Cancel button exits the configuration window without applying any change The Ok button updates the configuration file and exits the configuration window A Alcatel Lucent click to call plugin click to call Server 127 0 0 1 Fort 0444 a BESSE Alcatel Lucent click to call plugin 1 0 5 Copyright 52013 Alcatel Lucent All rights reserved Figure9 Change the click to call plugin configuration Note Please refer to the phone system administrator to know more about the configuration Once all settings are confirmed and the connection with the click to call plugin server is well configured it is time to start using the Alcatel Lucent click to call plugin Launching calls is possible through several operations e Type any phone number in the text area of the toolbar and click the call button or press the ENTER key e Sele
8. ct a phone number and drag it to the text area of the toolbar then drop it and it will be pasted automatically e Itis also possible to make calls through internet browsers Once installing Firefox Chrome or Internet Explorer plugins the phone numbers are automatically detected and highlighted Making calls is possible by just clicking them After sending a call request an information message appears over the toolbar as shown in Figure10 indicating the caller and called information also the call button changes to show that a request is ongoing Alcatel Lucent Enterprise Services Page 8 12 Click to call plugin User Manual Alcatel Lucent J Alcatel Lucent ClickToCall J Alcatel Lucent ClickToCall gahi is calling 0665254435 OK g Ti re 271 a Ik vil x E Figure10 Making Calls from the click to call plugin toolbar Figure11 Successful operation The click to call plugin server response could be either Ok if the request was successfully forwarded Figure11 Cannot Connect to Server if the click to call plugin server is unreachable Figure13 or an understandable message elsewhere Figure12 WD Alcatel Lucent ClickToCall 9 Alcatel Lucent ClickToCall Problem occured while checking Licences Cannot Connect to Server 665255435 HA z 0665254435 Figure12 Error during communication Figure13 click to call plugin server is not between click to call plugin server and third reachable parties As mentio
9. e Launching calls from Internet browser is possible even if the click to call plugin is hidden When we exit the monitor making calls is disabled until the next launch 11 1 Internet Explorer The IE plugin is automatically installed with the MSI file sometimes it is required to check the security policy in IE since all plugins may be automatically disabled Furthermore the IE plugin does not support highlighting per country it simply detects any phone format EN English United States E Quick Links Serices Media Products API ET Company v My Account International Phone Numbers Phone Number Formats The preferred number formatis International Number Format The following table gives afew examples of how to convert a local number into an International Format number The recipient is in Their country code Their local number Their International Format number China 86 0 69445 8610694454 France 33 Migeria 234 United Kingdom 4d United States 1 19545551234 Venezuela 58 592954167216 Numbers in International Format should only contain the digits 0123456789 There should be no spaces or punctuation Numbers must start with the country code ofthe country that you want your messages to be delivered to Do not include the international dialing prefix which is often 011 e a in the USA 00 e g in Europe South America butis sometimes 001 eg in Japan or 009 in Nigeria etc Figure18 IE plugin to automatic
10. nd its dependencies from the current machine It is also possible to uninstall the click to call plugin directly from the start menu Start gt All Programs gt Alcatel Lucent gt Alcatel Lucent click to call plugin uninstall Alcatel Lucent click to call plugin 9 Launch click to call plugin After the successful installation of the click to call plugin the application is registered as a Windows toolbar The installer deploys a toolbar s monitor that can be launched from the start menu Figure 7 a Start gt All Programs gt Alcatel Lucent Alcatel Lucent click to call plugin Start Alcatel Lucent click to call plugin Alcatel Lucent Enterprise Services Page 6 12 Click to call plugin User Manual Alcatel Lucent FileZilla exe ot My Documents KC I ac My Pictures bar OUTLOOK EXE k E My Music E IsoBusterToolbarHelp we Caenis z rA lucentipsecclent exe g ERE Dame a ta My Network Places S Teamiewer eHe E Sorntrol Panel D pankas y Set Program Access and Defaults M Mozilla Firefox Mal sonmect Ta Ea Printers and Faxes a Start Alcatel Lucent click to m call plugin r Search i Shortcut to mstsc exe F J RUM e Internet Explorer ae Think antage Productivity e enter Monitor Tomcat A google chrome A Ir a 15 06 E pa TW SJ Vindi All Programs gt 22 Log rr Shak Cion 5 04103 2013 Figure 7 a Start click to call plugin monitor Figure 7 b click to
11. ned above the click to call plugin allows submits requests to an LDAP server if the exact phone number is unknown To do so we put in the textbox the search criterion and then click the search button If the request is successfully performed the found items are returned to the click to call plugin Figure14 Otherwise the click to call plugin displays an error message Figure15 rj i i ee mi ETTE Wirectory LOOKUO Lice iol OLI a i Error to display list Figure14 Look up for people in the directory Figure15 Error while searching in LDAP Alcatel Lucent Enterprise Services Page 9 12 Click to call plugin User Manual Alcatel Lucent 11 Internet browser plugin As mentioned in the previous section the click to call plugin offers the possibility to launch calls directly from internet browsers For this purpose you will need to manually install the Firefox and Chrome plugins This action can easily be executed by opening the Alcatel Lucent click to call plugin_FireFox xpi and Alcatel Lucent click to call plugin_Chrome crx through the browser for both Firefox and Chrome respectively a restart is required The plugins are restricted to Firefox and Chrome version The minor versions supported are 16 0 2 and 22 for Firefox and Chrome respectively Once plugins are installed phone numbers are automatically highlighted yellow and underlined If we then click the recognized numbers a call is initiated from the toolbar Not
12. o call plugin User Manual Alcatel Lucent installation path as well as the targeted users after accepting the Alcatel Lucent license agreement Next figures show in depth different steps the installer has to work through i Alcatel Lucent ClickToCall Welcome to the Alcatel Lucent ClickToCall Setup Wizard The installer will guide you through the steps required to install Alcatel Lucent Click ToCall on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Alcatel Lucent ClickToCall Confirm Installation The installer is ready to install Alcatel Lucent Click T oCall on your computer Click Next to start the installation Figure3 Confirm Installation Alcatel Lucent Enterprise Services i Alcatel Lucent ClickToCall Select Installation Folder The installer will install Alcatel Lucent Click ToCall to the following folder To install in this folder click Mest To install to a different folder enter it below or click Browse Folder C Program Files lcatel Lucent Aleatel Lucent ClickT oCall Install Alcatel Lucent Click T oCall tor yourself or for anyone who uses this computer Fa e Everyone Just me Figure2 Installation path E Alcatel
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14. stance if we configure the country as France then all phone numbers in France will be detected as well as the international valid format for other countries It is also possible to disable remove the click to call plugin through Firefox options as shown in Figure17 The remove operation requires a Firefox restart F Alcatel Lucent click to call plugin 1 0 5 4 Get Add Alcatel Lucent ClickToCall detects automatically phone numbers in your browser and allows making calls by simple click More et Add ons Firebug 1 11 2 Alcatel Lucent ClickT x ogi Extensions i Web Development Evolved Firebug is free and ope Local Marker Aras e BSD License More Fa A EEE DAEMON Tools Toolbar is incompatible wi D 20 Appearance DAEMON Tools Toolbar 1 1 id pos ools Toolbar 1 1 oi OK Cancel A Cui DAEMON Tools Toolbar More a Plugins ac Dictionnaire francais Classique amp amp Reforme 1990 4 3 disabled G Dictionnaire contenant les graphies classigues etreFormees des mots concern s par la reforme de l orthographe de 1990 More Figure 17 Firefox options to configure the local number country that will be automatically detected Alcatel Lucent Enterprise Services Page 11 12 Click to call plugin User Manual Alcatel Lucent 11 3 Chrome In Figure 19 an example of Chrome detection for both local and international phone numbers depending on the configured area displays The configuration panel for Chrome plugin can be found in the lis
15. t of options E International Phone Numt V ib Extensions x EN English United States CG ff 5 wwwcsoftco uk phone numbers index htm eee Quick Links Services Media Products API ETSI Company My Account International Phone Numbers Phone Number Formats The preferred number format is International Number Format The following tabie gives a few examples of how to convert a local number into an International Format number The recipient is in Their country code Their local number Their International Format number China 86 10 69445464 France 33 06 87 7123 45 Nigeria 234 080312345 United Kingdom 07700 954 321 United States 1 954 555 123 Venezuela 58 0295 416 72 16 Numbers in International Format should only contain the digits 0123456789 There should be no spaces or punctuation Numbers must start with the country code of the country that you want your messages to be delivered to Figure19 Chrome Plugin to automatically detect phone numbers and allow making calls www alcatel lucent com enterprise services Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2013 Alcatel Lucent All rights reserved Alcatel Lucent Enterprise Service
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