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The Marratech Client, Introduction

1. The on screen control panel is available for all platforms except Mac c Moderator control Marratech 6 0 in combination with version 3 3 of the Marratech Manager enables moderator functionality in the Marratech solution Here is a quick description of the roles Moderator Unrestricted plus possibility to kick and lock Ability to upgrade and downgrade other users roles during a meeting Presenter Unrestricted without ability to downgrade upgrade users Student Only send public audio video and chat and use Telepointer to point Listener Receive only client Here are more restrictions for the Listener and Student roles Restrict web slide distribution for Listener and Student Restrict creation and edit of wb pages for Listener and Student Restrict open import paste sharing in wb pages for Listener and Student Restrict lead page changes for Listener and Student Restrict VCR recording and playback for Listener and Student Only use Telepointer tool and restrict scroll to telepointer for Student Restrict use of private audio and chat for Listener and Student Restrict private communication with Student and Listener parties for all roles d Application Sharing Application sharing has improved performance Application sharing requires all participants to upgrade to 6 0 clients e Voice New interface for private communication When selecting a participant in private mode the public microphone becomes a
2. Large 6 Limit Capture Frame Rate The frame rate for the video capture can also be limited to lower the CPU load This oN Capture Frame Rate will save a lot of CPU on slower Macs 7 Limit your video display frame rate i aerer ael Limiting the amount of video being displayed in Marratech is also a good way of w ee E aes Ea saving CPU resources Enabling Limit Rendering Frame Rate will limit the amount of video displayed and thus relieve computer resources 8 Disable the Lip Synch option Linde The Lip Synch functionality can also be disabled to save CPU resources Mu ait Another video related feature that can cause higher CPU load is the Resizable 9 Disable resizable video window Expert Mode only l ee Window Window function Tools Options Video Some machines performance may suffer when the Resizable Window option is active Deselect this to save on CPU power The Lip Synch functionality can also raise the CPU load to some extent 10 Disable Use Scaling a 7 a The Use Scaling function for scaling your video image on the Mac may use Mus scaling i i up your computer resources Be sure to use this option with care Opening several Private Windows Expert mode only with video in them can also cause high CPU loads Hint 3 If the hints and tips above doesn t help the most likely cause is a driver related problem Check and if necessary update the audio and graphics cards drivers as well as the drivers for vide
3. The Speaker button should be pressed by default It lets you hear the others speak Unpress it to mute all the other participants speaking To the right of the audio and video buttons you will find a slider to raise and lower other people s volumes If you have a web camera press the Camera button to be seen by all other participants in the e meeting ef room ee Marratech as of version 6 0 now has full screen video available on the Tools menu on the Windows menu on a Mac The on screen control panel is available for all platforms except Mac just move your mouse cursor to the bottom of the screen Options Security Full Screen video Ckrl Alk F You leave the full screen video mode and return to the normal GUI by pressing lt esc gt Unpressing the camera button will freeze your image for up to 90 seconds but will not transmit any new images After 90 seconds your frozen image will disappear Marratech has a list of recommended headsets microphones and conference room setups on its web server and strongly recommends consulting this list Locking a meeting room Locking an meeting room requires moderator priveleges If this is not the case these menu alternatives are grayed out Talk to your system administrator Once all participants have joined your meeting simply lock the door behind you You can even disconnect an unwanted user from an meeting room Use Access Control Lock Room on the Tools menu wh
4. The first time you use Marratech the Startup Wizard will appear Fill in your identity and contact information Hint dl you have already joined a meeting via the MeetNow functionality See previous hint then you will simply need to click on the meeting room of your choice from Safari or Firefox to launch the latest Marratech a Network Choose the internet connection speed that best matches your own This will control the uplink speed avoiding any overload of your network by Marratech b Video If you have a web camera connected this step will help you test it Click Preview to see a test picture of you camera Click Source to access the lighting and color settings for your camera c Bookmarked servers To join an web meeting with Marratech you need to access a Marratech Manager server In this step if you know your server s name and web address or IP Number add it here for example http Awww myserver com 80007 Click Add to confirm The server you have added will now show up in the Viewer s list of available server s in the Marratech client Marratech s public servers are added by default and can be used for general testing purposes c Voice settings This step is very important as it will affect how you are heard and how you Carpe vomar hear others This has a big impact on the overall user experience el CURA eina E First choose what sound devices to use Be sure to choose the ones your headset is
5. 3 In the Properties window select the Recording radio button Properties O RE 4 Under the Show the following volume controls list select all listed components and Miser dewe Cristal WDM Audia click OK Adut volume for l Pinback E Bj E Show the folowing volume controls i Stereo Mi W Microphone 5 In the Options menu the Advanced Controls item should be checked 6 Under the Microphone device you will now see an Advanced bution click it 7 Select or if needed unselect the Microphone Boost check box Other Controls E gt The Advanced button is sometimes found under the Playback section of the These settings make other che audio properties This depends on your computer manufacturer your hardware documentation Audio Setup Guide Troubleshooting In some cases extra help may be needed to resolve certain audio problems Here are some hints on how to solve the most common problems encountered PROBLEM SOLUTION We have difficulty hearing each other This could be the result of an overloaded network or computer An easy way to determine if this is because of skips and hacks in the audio the problem is to ask everybody to stop sending video In your Options Preferences on the Mac be sure that you and the other participants have properly set the Network Connection setting This helps the client in avoiding any overload of your uplink Read more about this in the Startup Guides at the beginning of the ma
6. Reload Home Sending web slides To send web pages slides Slides Receive Slides 1 Select the Enable Transmit item on the Slides menu 2 Check the Send box in the Viewer Button on Mac 3 Surf to the address you wish the others to follow Back Forward Reload Home Send L Sending a local HTML file To send a web page located on your file system use the File gt Choose file button Choose file Sending secure web content Marratech will alert you if you attempt to send a web page from a secure HT TPS connection This way it is unlikely that you will distribute secure web pages by mistake Yes will continue with the transfer No will turn off the distribution of slides T Sending secure documents x AN YOU are aboutto send secure documents The encryption used when retrieving the document wil MOT be used when distributing it Do you wish to continue sending These pages are managed through Tools Options Viewer Preferences Viewer under OS X Send Secure Documents Always amp Ask Me MeetNow aka Java Web Start Technology The Marratech client application is now packaged in such a way that it can be downloaded installed and launched in the proper room by simply clicking on a meeting room link MeetNow can be enabled by your administrator MeetNow has the following advantages Automatically downloads installs and launches Marratech in the proper meeting room from
7. A Audio Setup Guide Troubleshooting Here are a few general rules on how to set your audio settings Proper equipment It is very important that every participant use a good quality headset or an echo canceling microphone recommended by Marratech Otherwise background noises and echo will disrupt your meeting Audio Drivers ECH a Hiera leterert EerhmeT 3 ih Most problems with audio can be solved by upgrading your device drivers a a ate teen aE Per Gelect Ciliele gt Sole bayine gt Selon hrane Typa Many manufacturers have very practical support pages from which you can download and install the latest drivers Marratech recommends installing the latest version ensues fer Oye SE fomdio Gthewes WR fe Opra EH eA A u pS a Selecting the proper device Windows Windows will sometimes change your audio device i e sound card without asking you For example when you install a web camera the camera s built in microphone may become the primary input device even though it offers poor quality sound To verify your primary audio device do the following 1 Open the Windows Control Panel found in the Settings section of the Start menu 2 Open the Sounds and Audio Devices application from the Control Panel i i Sounds and Audio Devices 3 Select the Audio tab Sounds and Audio Devices Properties 4 Select the Default device for both Sound playback and Sound recording
8. Moderator Unrestricted plus possibility to kick and lock Also ability to upgrade and downgrade other users roles during a meeting Presenter Unrestricted without ability to downgrade upgrade users Student Only send public audio video and chat and use Telepointer to point Listener Receive only client You can determine the moderation level of a user just by pointing at them in the Participants module M Moderator P Presenter S Student L Listener f you have moderator priviligies you can change the moderation level for others in the meeting by middle clicking alt mouse click on a Mac a user in the Participants list Note that you cannot upgrade a user to moderator during the meeting that has to be done from the administrative interface of the server software In fact all the initial moderation settings are made for each e meeting i room user group from the administration interface of the server software Marratech Mute video Manager Mute Audio Moderation e h Video Size p Student Update Speed p Listener a Ll Hite wine mr viel Linn ire Video Options There are a number of settings related to video capturing and rendering in the Video tab of the Marratech Options Here is a description of these options Capture Device Choose which installed camera or video capture device to use Options You can also change settings brightness color that are device driv
9. Quick Start Guide Windows Quick Start Guide Mac OS X Upgrading You may keep the 5 1 5 0 4 1 4 0 or 3 4 version installed on your system However we recommend uninstalling them to avoid any possible confusion Application Sharing requires everyone to upgrade and use version 6 0 Marratech v6 0 will reuse the preferences from the previous version If you would like to remove these preferences and start off from a completely new install do the following ae Simply remove the Documents and Settings username marratech folder Simply remove the marratech directory A Simply remove the Library Marratech folder found in your user s home directory What s New Marratech 6 0 includes many improvements and new functionality Here are some of the new features included in this release a H 264 support Marratech now supports the H 264 video standard It provides superior video quality when compared to H 261 H 264 is available on Windows Linux and Mac OS X Some important notes H 261 is still supported H 264 requires a modern processor Pentium 4 3GHz or Dual PowerPC G5 are recommended Sending H 264 video in a meeting is more demanding than receiving from other participants so users running on slower computers can choose to send H 261 video instead The higher compression rate of H 264 makes it more sensitive to packet loss than H 261 b Full Screen Video Full screen video mode is now available on all platforms
10. Setting the recording levels What others will hear 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Control Panel choose the Audio tab and select the Sound Recording Volume button 2 In the Options menu select Properties 3 In the Properties window select the Recording radio button Properties 4 Under the Show the following volume controls list select all listed components and Miner device Crystal WDM Audio click OK M Adiust volume for W Stereo Mie i Michophone more than two Do the following Select only the Microphone Seren iw Microphone Never select Stereo Mix This will cause echo Hares Balance Mute all other sources and as an extra precaution lower their levels to zero ey F fe F R if Ay Audio Setup Guide Microphone Boost Windows How to boost your microphone volume Sometimes a microphone or microphone input may have a very low volume A way to solve this is to turn on the Microphone Gain function available on some sound devices Here is how to turn this on 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Control Panel choose the Audio tab and select the Sound Playback Volume button 2 In the Options menu select Properties
11. ame Voice over IP To talk to your group simply press the microphone button Low delay crystal clear Voive over IP provided by Global IF Sound To find out what s new in Marratech 6 0 please consult the Release Notes Flexible and Expert interfaces lf desired video can be used within your environment enabling you to meet others with high Chat Send a small message ora web link to everyone orto only ane person Marratech has two different interfaces Choose the interface that best matches your skills and needs Flexible This new interface combines all the functionality into one window but lets you close and open the various components matching your meeting scenario The size of the Participants video can also be made larger and application sharing is now available from this mode 22 ay Z T Iree Ea Pte 2 rie 2 Expert This interface is meant for expert users In this interface all the modules are separate and they can be toggled separately _ ee B a a jE Keep in mind that even if you choose not to view the whiteboard or chat for O EO E example they are still active and being updated in the background ready for eg you to make them visible again i e e e ae a a CETL en er he ae Le eee tthe About this manual Commands buttons and menu alternatives are always given in bold italic applications and menu names are given in italic Useful hints and tips are
12. by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear Use Marratech in a conference class room You can easily setup any conference or class room for a group of people to participate in a Marratech e meeting Simply connect a speaker an echo canceling microphone The Clear One Accumic llis strongly recommended and a camera Participants from all over the world can now join your meeting or lecture Troubleshooting I try to join via MeetNow but am having trouble Please refer to our MeetNow appendix where hints and tricks are available Other users cannot hear me when speak and my microphone is switched on Some headsets have mute buttons attached to the headset Ensure that you are not muted and if there is a volume control turn it up fully Finally double check your sound input and output devices in the Marratech menu Preferences Audio panel Other users can hear themselves when meeting with me Echo Never use open speakers and a microphone If you do not have a headset be sure to at least have normal headphones Otherwise sound may go from your speakers into the microphone leading to echo which you may not hear but is very unpleasant for
13. connected to Normally the output channel is called Wave and eee rere the input channel is called Microphone Dpt viir piei Om ADW Aye Peet he rosan Please avoid using your web camera s built in microphone It often gives unpleasant distorted sound Finally set the volume level for what you hear Marratech has automatic input volume control meaning it will adjust your volume level for your microphone automatically d Recording Simply choose a location where you wish to store your recordings on your computer Quick Steps to Joining a meeting 1 Choose Marratech from your Start Menu 2 From the Viewer click on the appropriate server s web site or enter the web address manually for example http emeetingportal com 3 Enter your username and password if necessary 4 Choose the appropriate web meeting room 5 Click on the join link to enter the web meeting room 6 After joining press the camera button to let others see you 7 Press and hold the microphone button to speak Hint are keep the microphone pressed in press the CTRL key when clicking it C keep the microphone pressed in press the CTRL key when clicking it fori Li 6 Press the Whiteboard button in the lower left corner of the application in order to switch from the Viewer to Es Ed F F the Whiteboard Sanm 7 Use the File menu to open images text files MS Word or PowerPoint documents 8 Use the pointer and marker to bring a
14. everyone else Try to use at the minimum a pair of headphones such as Pod headphones My audio is constantly breaking up On the Mac we recommend connecting your USB headset or Mic directly to your computer s USB connector and avoid using a USB hub These often cause audio quality loss suddenly lose all audio This problem is caused by an overloaded USB bus Try to avoid bluetooth syncs and limit your usage of other USB devices while using Marratech f you do lose all audio shut Marratech down and unplug and replug your USB headset or Mic My voice is breaking up and or there seems to be a delay in sending or receiving voice Try reducing your Network Connection type in the General panel underPreferences If you continue to experience degraded voice quality here are some more tips Have everyone including yourself stop sending video Ensure that all applications using the Internet have be closed down and there are no live updates synchronizing applications running in the background Try leaving that meeting room and enter a meeting room with lower bandwidth settings If the problems do not disappear talk to your e meeting administrator and ask for a lower bandwidth meeting room to meet in for you and your group The Marratech client features packet loss indicators If you see a lot of orange Local Remote bars under the participants you may be suffering from packet loss i e network i Ei overload Hans h
15. hear Windows and Linux ae Choose which Output Device i e audio card you want to hear the audio from If you have many such devices select the one to which your headset is connected You may then choose an Output Channel from this device These devices may have more than one output channel that tend to use different names depending on the brand but the most common Output Device is often called Wave or Speaker Avoid anything called Stereo Mix as this may cause echo y MacOSX Choose which Output Device i e audio card you want to hear the audio from If you have many output devices select the one to which your head set is connected If you are using a USB headset be sure to connect it before starting the client software Always connect your USB audio device to your computer Avoid using powered or unpowered USB hubs INPUT VOLUME The Input Volume section controls the volume that you hear The Marratech client software has automatic volume control for the microphone For information on how to turn this off please read further in this section ay You may then choose an Input Channel from this device Input Devices may have more than one Input Channel and while they are named differently from one brand to another the proper one is usually called Microphone Windows and Linux Choose which Input Device you which to use when sending audio If you have many Input Devices select the one to which your headset is con
16. interface window refreshes Now possible to open multiple images from the Open Image s menu i Linux specific changes Linux Viewer font fixes reported by our forum users Known issues Application sharing with 4 1 x and 5 x clients is not possible Recording of Application Sharing is broken It may stop recording after a few minutes DV cameras are not supported on Linux and Windows DV video cameras i e non webcams work on Mac OS X but consume more CPU Mac OS X users need to use Mac OS X v10 4 or higher with all available updates Jaguar and Panther are not longer supported Marratech does not support UFS under Mac OS X Please use the default HFS The following libraries are required for Application sharing on Linux gtk 2 0 gdk 2 0 If these libraries are missing application sharing will be disabled and you can not share your desktop but you will still be able to view application sharing from others User Forum Join our user community at http Awww marratech com forum Marratech 6 0 1 for Mac OS X only Release Notes Marratech v6 0 1 Mac OS X Only Readme File Marratech v6 0 1 is for Mac OS X only It is a Universal version of the Marratech client that works on both PowerPC and Intel based Macs This client requires Mac OS X 10 4 and Java 1 5 NOTE An unsupported version of Marratech v6 0 1 for Mac OS X v10 3 9 is available as a separate download on www marratech com System Requirements For the latest m
17. monitoring the CPU load Open it with lt shift gt lt ctrl gt lt Esc gt Choose the Processes tab and sort the rererere processes by CPU load Imagem System Idle Process a5 Taskinfo2000 is a useful shareware application that works under Windows 98 MarrabechPro ex OF taskmgr exe i672 D a 4 netscape exe iddf 2 A E E Meshield exe 50s Dz On Mac you may use the Process Viewer Under Applications Utilities Hed exe i 4g Ol 2 Upgrade your operating system and drivers By upgrading to your manufacturer s latest drivers and operating system patches you will often notice increased speed and stability Running Windows Update On Windows or System Update on Mac frequently is recommended 3 Your processor speed settings Be sure your processor is at maximum speed Newer computers may have a battery save mode or power conservation mode that reduces your system s performance 4 Use H 261 instead of H 264 Sending H 264 video in a meeting is more demanding than receiving from other ompression H 264 software encoder a participants so users running on slower computers can choose to send H 267 video H 261 software encoder h instead Change this under Tools Preferences gt Video gt Compression Geass aae erode 5 Limit your Participants Refresh rate 7 Update Speed G Low Medium High Using the Low Update Rate option for the Participants module saves processor power Video Size f Small Medium
18. network is down Connecting to e meeting servers Cancel ee pera oe IE ey Fe in wi Fn ai H JE Ahm LEA iA ETE a i E hihaan oni in eea a Once you ve joined the main Marratech client window will open Participants Video The Participants area gives you If desired video can be used an overview of who is curently within your environment enabling present you to meet others with high Quality video E E tl tate Se pore mT Tei ii Eii Ei a m TEER i E ER Ba Phi cm Whiteboard Voice over IP The Whiteboard area is where all users To talk to your group simply press send a small message can interact by sharing applications MS the microphone button Low delay or a web link to everyone Office documents images and drawings crystal clear Voive over IP provided or to only one person by Global IP Sound Audio and Video After joining the meeting you may want to send audio and video 22 Py ee ee Sa A a A L The Marratech client features audio and video controls in the lower right 112 50 FHI Ana And ma pesa part of the application 2 Amon know if Jim P is joining this meeting b t el Press and hold the Microphone button to speak to all the other participants Let go when you are done speaking To keep the button pressed in press the CTRL key while clicking the Microphone button or change the Walkie Mode option
19. of printing can export to the PDF format Marratech also has extensive copy paste capabilities You can copy paste from MS t Locate neu Excel Word PowerPoint etc WE Document s Save eS Text Document s i i 5 Image s PDF Document instant Recording Start Playback join 32 Direct Call uU When opening an MS Word document on a Windows machine you may open the whole document or a range of pages from it Project Description doc Page Range yf You can also select what range of pages to open when opening Adobe PDF A files in the Mac OS X version of Marratech all Pages From 4 4 To 6 Cancel With MS PowerPoint documents you may also scale the slides to a smaller or larger size Sales 01 03 ppt Ed When working with MS Excel we recommend the use of copy paste or using the Eade GE functions for window capture or sharing E All Pages From E To a Scale a 100 The Import function differs from Open as it brings text or image files into the current whiteboard page In contrast Open creates a new whiteboard page for every file Open also sets the opened document in the background of the whiteboard page whereas mport creates an object Page Sou Print Prarie Print Instant Recording The File Import Video Snapshot function lets you bring high quality pictures from your camera directly into the whiteboard This is useful for t
20. of the two meters show how you receive information from the user the right is how your information appears at the user If any data is lost these will indicate in approximate terms how much 3 Turn off the video A quick way to determine if the current e meeting room is not properly configured i e it uses too much network resources is to have all the participants stop sending video by unpressing the camera button Please note that your video image may take up to 30 seconds to disappear If this solves the audio quality problem read the next tip to lower your video bandwidth speed If not one of the participants may have an inadequate computer or a very slow network connections Have different participants use the microphone buttons at different times to help identify where the issue is 4 Lower your video bandwidth Requested Bandwidth 48 kbps Try lowering the maximum amount of bandwidth assigned Options tsisriririrsrjnrsinrininrsnrsininsnnins Video on the Tools menu under Preferences Video on a Mac Have the others do this as well 5 Decrease your video image quality Image Quality 7 You can also decrease the image quality not while sending H 264 prssssssssrsrirsrsnrsrrsnrenesrrnnjarinn video to gain a slightly better refresh rate even though you just lowered the maximum video bandwidth 7 E a 6 Look at the networks statistics Remote statistics There are also a number of functions to more precisely determine
21. page Cre Ckrl N e Rename Page Allows you to change the name of a Whiteboard page enema PARE Clear Page Erases all text images etc but leaves an empty page keeping its name Delete Current Page Deletes the current Whiteboard page Clear Page Delete Pages Using this command opens a dialog where you can quickly delete multiple pages Delete Current Page Hold down lt shift gt or lt ctrl gt to mark and delete multiple pages Delete Pages Follow Page Changes Lead Page Changes Follow and Lead Page Changes e Follow Page Changes Enables your Whiteboard to follow the page changes by those that have decided to lead This is selected by default Lead Page Changes Enables your Whiteboard to lead the the other members to the page you are changing to Hint i The Lead Page Changes function is very useful for leading your audience through your PowerPoint presentation Your audience s Whiteboards will follow your page transition instantly As of version 6 0 of Marratech it even switches automatically to the Whiteboard Hint 3 Marratech leads the others to the active page when enabling Lead Page Changes No need to change back and forth Delete and Clear Page To delete an object on a Whiteboard page simply select it with the Selection Tool and press the lt delete gt key backspace on Mac OS X To delete all objects from a page use the Clear Page command on the Document menu Miniviews Zoom and the size of Whiteb
22. private telephone This reduces the risk of talking publicly by accident Video is removed from private chat interface A USB sound device can now be plugged after the client has been started The client attempts to select the proper device and channel in order to avoid Stereo Mixer and other echo causing settings that may be default f Whiteboard In flexible mode if someone leads you to a whiteboard page the whiteboard will automatically become the active tool replacing the Viewer If someone sends out a web page via the Viewer then that will become the main tool Whiteboard pages can now be exported to JPEG images Whiteboard objects can now be nudged by selecting tem and using the keyboard cursors g Other The client can now be launched made to join a session and send audio A and video V from the command line This fixes previous behaviour where video and audio sending would cease when leaving offline mode The firewall feedback dialog is now back The words Session Aborted previously the only information available It is now easier to see who is recording a session Fixed the audio test tool when using Webstart The client attempts to detect the correct language automatically on start h Mac specific changes Marratech now requires Mac OS X v10 4 Tiger Improved video rendering performance Improved automatic volume control Right clicking on a video window does not cause a crash anymore Fewer
23. provides superior video quality when compared to H 261 H 264 is available on Windows Linux and Mac OS X Some important notes e H 261 is still supported H 264 requires a modern processor Pentium 4 3GHz or Dual PowerPC G5 are recommended Sending H 264 video in a meeting is more demanding than receiving from other participants so users running on slower computers can choose to send H 261 video instead The higher compression rate of H 264 makes it more sensitive to packet loss than H 261 b Full Screen Video Full screen video mode is now available on all platforms The on screen control panel is available for all platforms except Mac c Moderator control Marratech 6 0 in combination with version 3 3 of the Marratech Manager enables moderator functionality in the Marratech solution Here is a quick description of the roles Moderator Unrestricted plus possibility to kick and lock Ability to upgrade and downgrade other users roles during a meeting Presenter Unrestricted without ability to downgrade upgrade users Student Only send public audio video and chat and use Telepointer to point Listener Receive only client Here are more restrictions for the Listener and Student roles Restrict web slide distribution for Listener and Student Restrict creation and edit of wb pages for Listener and Student Restrict open import paste sharing in wb pages for Listener and Student Restrict lead page changes for L
24. recording and wanting to be sure your audio levels are correct This feature is disabled every time you restart the application Automatic Gain Control AGC let s Marratech adjust the volume to a level that is right for you If you wish to disable this feature un check the AGC box When doing this you may control the volume levels at an OS level without the influence of Marratech Testing your audio The Audio Options panel offers the possibility to test your audio playback and recording The test button situated in the Options Preferences will bring up a window that lets you do the following Record button The red circle button will let you speak a short sentence and record it Play button The green arrow button will let you hear what you have just recorded and repeat it until you press stop Stop button The black square will stop the repeating playback Marratech button The Marratech button will playback a test voice in a loop enabling you to test your output volume without testing Output Volume slider will let you adjust the output volume accordingly during your tests Audio Setup Guide This guide is meant to offer extra help in setting up your audio This guide focuses mainly on Windows since it has many setup options that can lead to audio setup problems The guide includes the following sections ae Audio Setup Guide Playback Audio Setup Guide Recording ae Audio Setup Guide Microphone Boost My d A
25. C name when it is recording and back to VCR rec name while it is in Pause mode WOR REC Rik To see the whole name of the user who is recording you just point atthe P o recording member VOR REG Rik he P WR REC Rikard Stenberg The recording mechanism will show up in the Participants module as VCR rec name WOR rec Rikar P imal Hint 3 You can close the Viewer window while recording if you so desire Saving the recording Pressing Stop will cause this dialog to appear If you want to keep the recording simply press Save and choose a location and determine a name for it The amount of disk save Recording space needed for a typical meeting or lecture varies depending on how much video was used during the recording a good rule of thumb is between 100 and 300 MB per hour m _ Bo you want to save the recording Disk space required 143 MB exe Playback To view a recording use the Start Playback item on the Viewer s File menu You will then be presented with a dialog box where you may choose the recording you want to view The recordings can be found locally on your machine or on a file server You can view recordings while in offline mode or while in an e meeting with others After you click Finish the playback toolbar is added to the Marratech client where you can choose from the following functions Note that you may be prompted to enter an encryption key password for the recording if this was don
26. Java manually and follow the next step to empty the cache Some users with an older version of Java may need to do this to update successfully as well 7 A Mac OS X users have a built in J2SE and need not download or install Java 2 Clear the Java Web Start Cache If you get an error message while launching Marratech from MeetNow you may need to clear the Java Web Start cache E Control Panel Fie Edt View Favorites Toos Hep F F Search He On Windows 1 Open your Control Panel 2 Open Java You may need to select Switch to Classic View to see this i option E Control Pama 3 Click the Delete Files button Then OK Note If you do not see a Java logo in Classic View you probably need to upgrade your Java to do this go to http www java com lem oy Fipe Fie Fis ouaa in lava apphcahons ane tiored mo pacal folder for quack execumon her Only advanced uses should debe files o modify fese setters Delte Files Settings i mta i i mi i i On Mac OS X ana java Web Start Preferences Pi 4 Root Certificates Desktop Application Options Open a Finder window A i DA Choose Applications Utilities Java and open Java Web Start Output Options Click the Java Web Start menu and choose Preferences _ Show fava Console Click the Clear Folder button Then OK ee I L g Gutput Log File Nama Applications Folder Options Applications Folder Current Size fin
27. KBytes BS B19 Chaar Folder Oe Aeset Cancel 3 If you are behind a web proxy a Marratech client HTTP proxy setting The Marratech client will through Java Web Start attempt to match the proxy Network Satie settings set in your browser on Windows and Mac OS X not on Linux Network Proxy Settings There are limited cases on Windows where Java Web Start will fail in getting the proxy settings from your browser If this is the case you may need to manually set the proxy settings in your Java Control Panel Crenar ie browser pron setings Use browser settings 1 Open your Control Panel Use proxy server 2 on Java You may need to select Switch to Classic View to see this re 190 1BLLA Bis seca Erhard option a 3 Click Network Settings V Bypass pron server for local addresses 4 Set your proxy and it s options properly _ Use automatic provy configuration script i Dect connec bon b Problems when using a HTTP proxy and having a local Marratech Manager If you use an HTTP proxy for web access and you have a Marratech Manager on your local network you may experience problems as the Marratech client does not have a bypass local network rule If this is the case you may either attempt to instruct your HTTP HTTPS proxy to properly forward the traffic to your local Marratech Manager or revert to using the stand alone downloadable client from http www marratech com Please note that if you hav
28. Lock status UNLOCKED tock l Invitation Administration Include the following text in an e mail to This is a link to enter the e meet Dial out The Whiteboard The Whiteboard is ideal for sharing and commenting documents and drawings taking meeting minutes scribbling and sketching etc It supports multiple pages which in turn can be used simultaneously by several users This chapter will go through all of the Whiteboara s functionality i i zaeni To view the Whiteboard click on the Whiteboard f i T selector button in the lower left corner ZI r oe i eF a oe 1a eee ee z E e The Whiteboard can import images text and MS Word and PowerPoint documents it can also share present all other windows on your computer for others to view While Mac users can not import MS Office documents but these can be easily saved as PDF a format supported on the Mac OS X A version of Marratech Copy paste is also supported extensively and works from MS Word Excel PowerPoint etc The main tools are found above the drawing area Palettes for changing colors fonts and text styles are also found beside the main tools along with the controls for the Screen Capture and Application Sharing functions Use the menu or the Left and Right buttons above the drawing area to switch between the different whiteboard pages The Object menu provides functionality for moving objects back and for
29. MARRATECH Marratech AB S t Eriksgatan 115 Box 6791 SE 113 85 Stockholm Sweden Phone 46 8 555 118 40 sales marratech com www marratech com Marratech Client v6 User Manual et orridor Marratech Deu Caors page kina agurs 4 oe 2 i bb poos Ra NS a rONWE i Ed Microsoft Excel Sales Results xis Ele Edt View Insert Format Tools Deta Window Help Cea 647 fi ov 700 4 eet _ 22 Conditional Fa pi Significant entra i Budget 1720 See 2325 increase 7 East 115 1200 B West 612 K 1500 gt 3 Central 450 920 EN 10 Actual 1982 2960 Eta i Achieved 115 i 13 129 Bs 133 4000 pam S TO SEE EP NE PT L288 AM dain Good bo pen all pou guya on fee 12755 PR Paul Hever late tar yur msingi 12 55 PM Hans John plnase send na you naw corani irio 256 PM tome il ernal you eaparatelyon Mel J i258 PM Hira Flonase send it me also Tom 12 58 PM Cre Ant ma plage G Anyone kica i dim P fe pening iie mealiag Table of contents General Introduction Startup Guide Windows Startup Guide Mac OS X Joining a Meeting Audio and Video Locking a Meeting Room The Whiteboard The Whiteboard Tools The Whiteboard Text Tools The Whiteboard Drawing Tools The Whiteboard File Handling The Whiteboard Screen Capture The Whiteboard Application Sharing The Whiteboard Additional Functions The Participants Module The Private W
30. Marratech recommends the use of USB web cameras such as the Logitech Quickcam 4000 or Notebook Pro along with an analog headset such as the the Plantronics Audio40 How to Install and Start Step 1 Install your web camera and your headset 1 Many cameras require that you insert the accompanying CD before connecting the camera Please follow the instructions bundled with your camera 2 Connect your headset to your computer matching the microphone and headphone plugs carefully Marratech strongly recommends the use of a good headset See the Recommended Hardware in the Support section of www marratech com For conference rooms good echo canceling microphones are also available from ClearOne and Clear Mic Step 2 Install the Marratech client software 1 Download the Marratech client from www marratech com download Be sure you are using the latest version You can now verify this by using Help menu Update option in Marratech 2 Run the Marratech installer program and follow the simple installation instructions Hint a your Marratech Manager has MeetNow enabled this process can be skipped by simply clicking on your meeting room from Internet Explorer Firefox or Opera The latest Marratech client will download install and join your meeting room from that single click Step 3 Running Marratech the first time From the Start menu select Programs and the Marratech program group From there choose the Marratech program icon
31. Sound ieconding A Delak device Atel Auch 5 Check the Use only default devices check box E evtace 6 Press OK to save your changes and close this window Ae Audio Setup Guide Playback Windows Setting the playback levels what you hear 1 Double click the volume control widget in your system tray It may be another color than yellow If it is not in your tray open the Windows Control Panel choose the Audio tab and select the Sound Playback Volume button 2 From the Options menu select Properties 3 Under the Show the following volume controls list please select all listed components and click OK Siw Synth Ci Plauen Phone Line PC Soeaker 4 You will now see the volume settings for all of your devices These may vary from computer to computer Here are some tips on how to set the various devices for optimum quality Mute all of the devices except for the main Volume and Wave devices Take extra special care to mute the microphone available on some computers since you do not wish to hear yourself Asan extra precaution put all of the muted sliders to zero E Master Yolume 7 7 E x Master Volume Wave Sia Synth CD Plager Eon Lina Bes Balance Balanoe Balance cake Bein i sche PFO b F Sle Fel e FSle b oe w F oe Volume Volume Volume Volume dodanie TE A a a ee TOs Ae IY Mute Ae Audio Setup Guide Recording Windows
32. ailable Other users cannot hear me when speak and my microphone is switched on Some headsets have mute buttons attached to the headset Ensure that you are not muted and if there is a volume control turn it up fully Finally double check your sound input and output devices as well as the input output channels in the Too s Options Audio panel Other users can hear themselves when meeting with me Echo Never use open speakers and a microphone If you do not have a headset be sure to at least have normal headphones Otherwise sound may go from your speakers into the microphone leading to echo which you may not hear but is very unpleasant for everyone else Be sure you and your colleagues have the right input device and input channel selected My voice is breaking up and or there seems to be a delay in sending or receiving voice Try reducing your Network Connection type in the General options panel under Tools Options If you continue to experience degraded voice quality here are some more tips Have everyone including yourself stop sending video Ensure that all applications using the Internet have be closed down and there are no live updates synchronizing applications running in the background Try leaving that meeting room and enter a meeting room with lower bandwidth settings f the problems do not disappear talk to your e meeting administrator and ask for a lower bandwidth meeting room to meet in for you
33. aking a snapshot of a product prototype an injured hand etc Keep in mind that you must be sending video to import a Video Snapshot This useful tool is also available directly from the Whiteboara s tool bar There are also functions on the Edit menu for pasting and copying both text and images from other applications into the Whiteboard Using the clipboard you can even insert a whole window by first grabbing the current active window using Alt Print Screen on Windows and then pasting it into the Whiteboard To choose where to insert an object click in the work area of the Whiteboard where the object should be inserted The Whiteboard Screen Capture The Whiteboard can do screen captures of other applications This is useful for presenting or discussing text images drawings spread sheets etc directly from any other application on your computer First start the application you wish to capture and bring into the whiteboard Then from the Whiteboard use the Window Capture Tool Press the Window Selection button picture to the right and hold the mouse f button down while dragging to the desired window and then release e aR al mh oe ae a m e e eE aak r ime E E pa oe oe e e TR Eri 5 E ei a A r On a Mac OS X simply click on the Window Selection button A camera shaped cursor will appear with which you can click on the A application you wish to capture More Details The res
34. and your group The Marratech client features packet loss indicators If you see a lot of orange bars under the participants you may be suffering from packet loss i e network overload I cannot access meeting rooms from my home network and other internet applications work fine Your personal firewall may have blocked specific access to the Internet for Marratech Configure your programs settings in your personal firewall to allow Marratech access to the Internet You may see a Marratech warning dialog when this occurs More information on this is also available in our user forums I cannot access meeting rooms from my company network Your corporate firewall may be blocking the meeting Check out the short Firewall Guide at the end of the manual You may see a Marratech warning dialog when this occurs get a warning for too low bandwidth on my USB bus Try to avoid using a USB web camera along with a USB headset In some cases the USB bus carrying both your voice and your video will be overloaded causing warnings quality loss or other hard to troubleshoot problems Newer USB 2 0 computers are more robust to such issues Other problems Other stability or performance problems are often solved by upgrading to the latest version of Marratech and your operating system as well as shutting down unused applications Be sure your computer meets or exceeds our minimum requirements found on www marratech com T r This guide is a
35. at with your mouse ST eE m The same applies for the boundary between the Whiteboard and the Participants Video modules The Viewer The built in web browser Viewer is used for choosing which e meeting to join A list of defined servers running Marratech Manager is presented to you when launching the Marratech client At any time to display the Viewer simply select the Viewer globe button in the lower left corner of the application To add a new server to the Viewer s bookmark page simply add it to your bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear You also view the help pages just choose Help on the Help menu to activate and log just type log in the URL field files generated by Marratech The Viewer is not intended to replace your usual web browser as it can only show basic HTML 4 0 web pages Direct Calls Direct person to person calls can be made without connecting to a Marratech Manager server Unlike the Private Window functionality where you only have access to private audio and chat this allows you to access all available media audio video chat whiteboard an
36. atie alas the text Testing Evaluation The font color style and size of the text can be set in a similar way First select the text in question and then apply the formatting Hint d These attributes apply to the whole text object block There are three different font types to choose from in the Whiteboard Monospaced Cour ier sans Serif ArialiHelvetica Serif Times The text handling also has left justified tabulator stops every eight Result character Testrm sl 630s 15 6 mg Teeth 47 28 7 mg Test run 3 5s 6S mg Lest mm 4 GPs TOE me This is to aid you when setting up tables Just press the lt tab gt key between the columns The Whiteboard Drawing Tools To draw in the Whiteboard simply click on the desired drawing tool Move the mouse cursor over the work area Start drawing the object by holding down the mouse button and release it when you have achieved the desired result Choose a tool by clicking on its button VeCITONN Move the cursor over the work area veoTroN Oleoss Hold down the mouse button and draw the desired shape v OoToN Oleoms To alter the shape use the Selection Tool and click on it Then move it by dragging the actual shape or change its size proportions by dragging the small handles You can r af T A wo oO a A also apply a new color or line width The easiest way to move a small object is to first select it and then nudging it using the arrow keys
37. condensed version of the manual and is recommended for first time users We recommend first reading through this page then browse through the rest of the manual In this guide Getting Started Mac OS X System Requirements How to install and start Quick Steps to Joining an E meeting Practical Tips Troubleshooting System Requirements On the Mac the Marratech client requires a 1GHz G4 processor along with Mac OS 10 3 or higher along with a minimum of 512 MB of RAM Marratech recommends the use of the Apple iSight firewire camera along with a USB headset such as the Plantronics DSP 300 How to Install and Start Step 1 Install your iSight camera and your USB headset or headphones 1 Before starting Marratech be sure that your iSight camera is connected Connecting the camera after starting the software will not work Other firewire cameras have been tested but Marratech recommends the Apple iSight for its ease of use 2 Before starting Marratech be sure to connect a USB headset or a Griffin iMic with a headset Plug these in and select them in the System Preferences as your primary input and output device Hint If you do not have a USB headset or a Griffin iMic with a headset then use normal headphones such as the ones provided with the iPod along with the Sight camera s built in microphone Hint For conference rooms good echo canceling microphones are also available from Clear One and Clear Mic Not using a headse
38. d z anya Identity viewer Audio Smileys Converts various text string to icons See more in the Chat chapter _ Time Stamps Beep on Messages Will play out the default system beep when you receive a private message i l Auto F Compact Video Reduces the size of the video in the private window Un checking this box will make the video TER appear significantly larger Expert Mode only Smileys Beep on Messages The Viewer Sending Slides The Viewer supports collaborative surfing i e one participant can lead others on the World Wide Web Simple web pages can be sent to other participants enabling to see exactly what you see The Marratech Viewer supports the HTML 4 0 standard but may have trouble accessing complicated Active X Flash and Javascript pages It is well adapted to simple HTML slides used in many distance education courses Note that the Application Sharing in Marratech is also well suited to presenting web browser windows If your remote users do not need the ability to click use the links in the web pages you might want to use that function instead Keep the size of the browser window down to improve the update speed and talk to your system administrator about boosting it even more Receiving web slides The Receive Slides function allows you to enable or disable the reception of web pages sent out during an e meeting This feature is turned on by default Slides Enable Transmit b Back Forward
39. d web UDP ports 50500 to 50511 must be opened in the firewalls between the hosts The Direct Call functionality does not support Network Address Translation NAT networks The Marratech Manager offers much better support for firewalls and NAT and is recommended for extranet usage We always recommend communicating via a server running Marratech Manager which supports most firewall configurations First open the File menu and select Direct Call Open d Jave Cbrl 5 Save Page Cbrl SkiFE S Save Image Import b Fage Setup Print Page Ctrl F Instant Recording Start Playback Join Ctrl J Ctrl L Close Corley Ctra Enter the Host name or IP number of the remote participant s machine Your own P number is shown in the Local Host field for convenience The other party that you are calling must do the same step Direct Call Type in Host Address Open Host 192 168 0176 Local Host 192 168 0 143 ox Encryption Key Encryption Algorithm Prompt User Retrieve From Server e H L LL IEI Direct Call also supports encryption Choose an encryption algorithm DES 56 bits or Blowfish 128 bits and how you want to access the encryption key Choose between Prompt user mutually agree on a key to use in advance or Retrieve from server where t
40. e during a secure encrypted e meeting Security Alert Please enter the anoryption hey hor the Note At beast 6 chesracters required key FERFE ee ee Cay Cem Play start the playback ra Stop m Pause m Jump one minute back or forward m H Progress bar click beside the marker to move 10 Index Stops the playback and closes the VCR controls 4 Indexing Recordings may be indexed allowing you and others to quickly reach the desired section of the recording To index your recording from the Viewers file menu choose the Start Playback menu item and open your desired recording Click the Index button to access the indexing tools al There are a number of functions available Use the Add function to enter an index point Insert will add an index point before the selected one Using Add while an index point is selected will create one on a second level Use lt ctrl gt a mouse Click to deselect Use Remove and Edit to delete and edit the points Load will restore the index points from the last saved version Save your work while indexing on a regular basis with Save fa rset femora E oad Gave gy mm _ _ 5 Click Add to enter a new index point EL Enter a name for the new index point as well as the desired time DEE Eee You can also skip through or pause the recording at a certain point and the dialog box will On going projects automatically contain the a
41. e users connecting manually to a local Marratech Manager and through Java Web Start the proxy settings will be remembered by the manually installed client Configuration may be required in this case as well Network Performance lf after determining that your computer meets Marratech s recommendation you still hear clipped voice suffer from long delays and receive poor image quality you or another participant may be connected through an inadequate network connection Here are some tips to help you avoid network problems 1 Set your Network Connection CTh Marratech can limit the amount of data to your current network connection To do this simply open your Options General under Preferences on Mac and set the Network Connection to the one that best matches your network Appearance f Flexible _ Expert Network Connection Premium DSL cable 500k 250k Hint the speed of your connection is entered as download upload speed in kilobits per second Language English E Linis will help remove any delays caused by DSL cable TV modem buffering It will hinder your Marratech client from sending more than your uplink can handle 2 Activate network status meters Local Remote Enable the Show Network Status function under the preferences for Participants This will add two small network loss meters to each i user which will make it easier to see which user that causes packet ee loss Hane Ghani P The left
42. en all participants has joined the room on the as Window menu under Mac OS X Options Security Access Control P Kick User A check mark indicates that the room is locked Kick User Public rooms The link for the room is disabled and the word Locked 4A4mber Basic DSL Cable ea p Beryl Basic DSL Cable locked 4 Crystal Basic DSL Cable Uncheck the Lock Room menu alternative to unlock the room if a participant leaves the room and needs to get back in again The room is automatically unlocked when the last participant leaves the room after a meeting To disconnect a participant use Access Control Kick ar User on the Too s menu and select who you would like to disconnect Window menu under Mac OS X Options Security Access Control P Lock Room The disconnected user will be presented with a dialog box showing who has disconnected him or her Left Amber Basic DSL Cable Eq L You have been forced ba leave by rikard If you are connected to a Marratech Manager 3 0 server both of these features are directly available from the viewer s welcome page To open this page 1 Select the viewer from the Whiteboard Viewer selector button q reyr O m Boal 2 Press the Star icon to M a rratech X R af open the welcome page MARRATECH F If you are a moderator lock and kick functionality is available from the Manager s welcome page Corridor
43. er dependent under Device Settings Capture Compression You may choose between H 261 H 264 and C aoe apture Device l JPEG software encoders Marratech now as of version 6 0 a Microsoft WDM Image Capture Wins2 WEW supports the H 264 video standard It provides superior video Device Setti quality when compared to H 261 H 264 requires a modern processor Pentium 4 3GHz or Dual Compression PowerPC G5 are recommended H 264 software encoder col PAOS n O comanang Man Requested Bandwidth 90 kbps Used Bandwidth 4 9 kbps receiving from other participants so users running on slower computers can choose to send H 261 video instead The higher compression rate of H 264 makes it more sensitive to packet loss than H 267 Image Quality 18 Hint JPEG is well adapted for transmitting still images _ Limit Capture Frame Rate Rendering Video Follows Audio Lip Synch Limit Rendering Frame Rate Default Settings Requested Bandwidth This slider lets you adjust the amount of bandwidth to use within the limits permitted by the e meeting room Reducing this value may help if the participants have trouble hearing you because of network overload Quality A lower image quality value indicates more compression more blockiness and lower quality image A lower image quality will also give higher frame rate A higher image quality will give a less blocky picture but will result in lower frame rates Note that the quality slid
44. er is disabled when sending H 264 video i f Use Scaling is a Mac only feature Many Mac cameras only grab in 320 x 240 pixels instead of the standard CIF 352 x 288 causing a gray frame around the video image Clicking this feature will scale the image to remove the frame The feature is only recommended for high speed dual processor Macs Limit Capture Frame Rate Limits the amount of images captured This gives a lower frame rate but is recommended for slower computers as it saves processor resources Video Follows Audio Makes the Video window follow the person currently speaking This can be temporarily overridden by holding down the mouse button while pointing it at a user in the Participants module Read more about this feature here For this feature to work Silence Suppression should be used by all participants and only participants that are talking should be using the microphone button Limit Rendering Frame Rate Use this function to reduce video speed on your screen thus saving processor resources Lip Synch Lip synch is used to synchronize the video images to the voice of the speaker If you have a slow computer un clicking this option may save resources Hint For full lip synch to be achieved 300 kilobits of video bandwidth per sender is required Hint an Marratech client uses a feature called Congestion Control that automatically lowers the amount of video and whiteboard data in case of a bad network connec
45. he Whiteboard Application Sharing Marratech 5 x introduces the ability share a live application and handover control to one of them The application sharing function enables you to show applications in real time to all the other participants Application Sharing is very useful for on the fly updates of external documents or for online training Application Sharing can be done from Windows Mac and Linux The Application Sharing tool streams the chosen desktop area to the other participants Whiteboards Before starting start the application you wish to show and place it on your desktop Then in the whiteboard turn on the Lead Page Changes function This will lead the other participants to the application sharing page you are about to create After pressing the Application Sharing button the sharing mode will appear onscreen It removes the large video window and replaces it with an overview of what you are sharing The whiteboard will also be hidden This will make it easier to select the application you would like to present to the others There is a small miniature Whiteboard in the sharing tool that will show you what the others are seeing AW Phar a ae an ig a Using Application Sharing The area under the Shared Desktop rectangle is being sent to the other participants Move the Shared Desktop rectangle over the application you want to share f ziv Cea annae ul pe anrai ai ae Pun di A i aa hea
46. he key is retrieved from a file on a secure web server Direct Call pType in Host Address Open Host 192 166 0176 Encryption Key Encryption Algorithm O Prompt User SIGlawFish O Retrieve From Server https Recording Marratech is able to to record your meetings and let you review them later This is useful for Net based learning Review of meeting content Lets people whom were absent view the meeting Recording To quickly record a meeting simply select Instant Recording from the File menu In Expert Mode you Pile have to open the Viewer first Then decide upon an encryption key optional for un encrypted e meetings Security Alert An encryption hey is required for secure storage of the new recording Do mot forgat thes boy aes i evil ber needed to playback the Fee ching Neate At lasst 6 characters required Kayi ET COMETE orenerews A VCR like panel will appear Press the Record button to start recording manmanm Hint i Join the e meeting a few minutes ahead so that your computer gets all the Whiteboard pages before you start the recording Whiteboard pages with a in the name are not available on your local machine A counter that shows how far into the recording you are in hours minutes 00 00 00 and seconds Start recording i l Pause Stop also closes the recording controls E Same as the Stop function 4l That changes to VCR RE
47. highlighted with this icon This manual has been written using Marratech 5 1 for Windows while using the Flexible interface The same main functionality can also be found in the Linux Redhat and Mac OS X versions The manual covers the most common functionality and preference settings For the sake of simplicity the screen shots will focus on the new default Flexible interface The table of contents on the right acts as a guide through the pages We recommend reading at least the Startup Guide for Windows or Mac before joining a meeting the first time ay Windows specific hints are highlighted by the Windows logo Linux specific hints are highlighted by Tux Mac OS X specific hints are highlighted by the Mac OS X logo Ps D Other information Marratech hosts a user forum where many questions are answered and discussed please join our community ae Getting Started Windows This guide is a condensed version of the manual and is recommended for first time users We recommend first reading through this page then browse through the rest of the manual In this guide System Requirements How to install and start Quick Steps to Joining an E meeting Practical Tips Troubleshooting System Requirements On Windows the Marratech client software requires a 1GHz PIII processor along with Windows 2000 or XP Pro and Home editions along with a minimum of 512 MB of ram Frequent users are recommended to use Windows 2000 or XP
48. i Press Play to start sharing the area under the Shared Desktop rectangle The Play button will start sending the Shared Desktop rectangles contents gt HE The Stop button will stop sending the Shared Desktop rectangles contents The Eject button will halt application sharing and return you to the full Marratech interface you can resize the Shared Desktop rectangle to match your needs Feeds EEE ETE En To give control of your Shared Desktop are to another participant select him or her from the x A Allow Control list P H 4 ONLY GIVE CONTROL TO SOMEONE YOU TRUST Allowing someone to control your Atfow control lt NoBody gt computer has serious implications Never leave your computer unattended when allowing Sees control The participant you have given control to will now be able to click the steering wheel icon in z r Bey the Whiteboard s button bar and take control of the Shared Desktop area a A Fal SHl Switch back to lt Nobody gt Stop or Eject to stop the application sharing s remote control feature Marratech builds upon VNC to make application sharing possible This has interesting benefits such as the ability to use an external VNC server instead of your local computer Vion Particreanes Priwe Cha SOE m p s r a ee It makes it possible to hold software training on a another computer than your own This is erst perenne _ possible by opening the Options men
49. in may cause it to use the wrong ones Use only the microphone when you need to speak Un press the microphone buttons at other times Avoid breathing in the microphone by placing it a little away from the corner of your mouth not directly in front Video To adjust the quality of your own image you can choose to raise your bandwidth and your image quality Marratech menu Preferences Video panel The maximum bandwidth setting is controlled by the configuration of the e meeting room you have entered The image quality setting affects the sharpness of the image higher image quality will give slower video updates lower image quality will give a faster image Use the Whiteboard A picture is worth a million words Use the whiteboard to explain sketch and present Write an agenda Y aft m hg Text typing Take meeting minutes Import pictures PDF documents WB Document s Text Document s Image s POF Document import P instant Recording Start Playback Join j Direct Call HU E Copy paste directly from Safari MS Excel or your favorite application Use the pointer and the marker actively to stress important information Hold a private discussion Press the P button next to your colleague s name to chat and talk privately to him or her Add your favorite server To add a new server to the Viewer s bookmarks page simply add it to your bookmarks To do this switch to the Viewer
50. indow The Chat The Viewer Direct Calls Recording Playback Indexing Appendix Release Notes for Marratech 6 0 Release Notes for Marratech 6 0 1 for Mac OS X only Moderation Control Video Options Video Follows Audio Advanced Audio Options Audio Setup Guide Audio Setup Guide Playback Audio Setup Guide Recording Audio Setup Guide Mic Boost Audio Setup Troubleshooting Private Window Options Web Slides MeetNow Java Web Start Network Performance Firewall Guide CPU performance Uninstalling Introduction to Marratech 6 0 The Marratech client is a freely available software that is easily installed on your computer Marratech gives you access to a secure group work environment with crystal clear voice over IP an interactive whiteboard the ability to share information and documents talk and chat in groups or in private and if desired the opportunity to see each other by using web cameras Once installed on your computer Marratech lets you enter a meeting by simply clicking a link on a web page Marratech combines the following Participants The Participants area gives you an overview of who is Cumently present A ARE o e E H n n g PASI Ra I EEEL i E rer eth feo Scheel Gees a Laat Whiteboard The Vvhiteboard area is where all users can interact by sharing applications MS Office documents images and drawings What s new or a Video quality video
51. inimum requirements please consult the support section at http www marratech com License The Marratech client software is free to download and use under the conditions set forth in the License found at http www marratech com eula eula html You may not redistribute the client How to Install For step by step information on how to install the Marratech client please consult the following Quick Start Guide Mac OS X Upgrading You may keep the 6 0 5 1 5 0 4 1 4 0 or 3 4 version installed on your system However we recommend uninstalling them to avoid any possible confusion Application Sharing requires everyone to upgrade and use version 6 0 Marratech v6 0 will reuse the preferences from the previous version If you would like to remove these preferences and start off from a completely new install do the following F A Simply remove the Library Marratech folder found in your user s home directory What s New in 6 0 1 Marratech 6 0 1 is a Universal Binary meaning it will run on both Power PC and Intel based Mac OS X v10 4 systems On Mac OS X a change in moderation role could cause the video to stop sending This has been fixed in version 6 0 1 Otherwise version 6 0 1 is based on the same code as version 6 0 What was new in 6 0 Marratech 6 0 includes many improvements and new functionality Here are some of the new features included in this release a H 264 support Marratech now supports the H 264 video standard It
52. istener and Student Restrict VCR recording and playback for Listener and Student Only use Telepointer tool and restrict scroll to telepointer for Student Restrict use of private audio and chat for Listener and Student Restrict private communication with Student and Listener parties for all roles d Application Sharing Application sharing has improved performance Application sharing requires all participants to upgrade to 6 0 clients e Voice New interface for private communication When selecting a participant in private mode the public microphone becomes a private telephone This reduces the risk of talking publicly by accident Video is removed from private chat interface A USB sound device can now be plugged after the client has been started The client attempts to select the proper device and channel in order to avoid Stereo Mixer and other echo causing settings that may be default f Whiteboard In flexible mode if someone leads you to a whiteboard page the whiteboard will automatically become the active tool replacing the Viewer If someone sends out a web page via the Viewer then that will become the main tool Whiteboard pages can now be exported to JPEG images Whiteboard objects can now be nudged by selecting tem and using the keyboard cursors g Other The client can now be launched made to join a session and send audio A and video V from the command line This fixes p
53. mber of different file formats images G F JPG and PNG MS Word and PowerPoint Marratech for Windows and Adobe PDF files Marratech for Mac OS X Save and open Whiteboard documents using Save Save Page and Open on the File menu To save the entire Whiteboard and all of its pages use Save El To save only the current Whiteboard page use Save Page As of version 6 0 you can also save the whole Whiteboard page or parts of Open bl it using Export Image including what you have done using the built in tools Sart Ctri s in the Marratech Whiteboard Note that you can select parts of the page Seve Page Chi shift 5 and save only that but in order to incorporate background objects shared Export image and captured application windows you need to export the whole page not Import having anything selected This command replaces the old Save Image but Page Setup still handles imported GIF JPG and PNG images Print Preview Instan Recording Join Ciit Direct Call Chri Learn Chr Close Chr Dk CHG Use File Open to open a Marratech Whiteboard document text document or image Diy Windows users can open MS Word and MS PowerPoint files directly in the Fie ae Whiteboard To do this MS Office must be installed on your computer One Whiteboard page is created for each Word page or PowerPoint slide yf Marratech for Mac OS X can open PDF files directly into the Whiteboard ran All Mac OS X applications capable
54. nected Avoid using your web camera s built in microphone The quality of those microphones is usually poor and may make you hard to understand o y Mac OS X ya Choose which Input Device i e audio card you want to hear the audio from If you have many Input Devices select the one to which your lt head set is connected When using the Mac s built in microphone or the iSight s microphone be sure to use normal headphones as well to avoid echo iPod headphones work fine Hint d If you are using a USB headset be sure to connect it before starting Marratech Always connect your USB audio device directly to your computer Avoid using powered or unpowered USB hubs Options The Right Mouse Button to Talk function will make your right mouse button Or CTRL click on Mac OS X activate the microphone over any region belonging to Marratech This is good for giving short quick comments during a meeting Walkie Talkie Mode forces the user to keep the mouse button pressed down on the microphone to talk This can be bypassed by CTRL clicking the microphone button to keep it pressed in or by disabling it altogether by unchecking the Walkie Talkie Mode box The benefits of using Walkie Talkie Mode are two fold bandwidth savings are significant and the Video Follows Audio option will work as it should The Audio Loopback feature will playback i e make you hear all the audio you send from your microphone This feature is useful when making a
55. nual and in the network performance chapter How do find out if our audio problems 1 Put your mouse over the person currently speaking and from whom your are experiencing are caused by network problems trouble 2 Open a Private Window to that user by pressing the P button Press the information button I in the private conversation window 4 This will bring up a network statistics window You will be able to see packet loss statistics for audio under the Audio panel 2 If you see a large percentage of packet loss long round trip times or high amount of jitter reduce your video and lower your audio quality Read more about this in the Startup Guides at the beginning of the manuals and in the network performance chapter The video window does not show the 1 Make sure your Video follows Audio function is on person that is speaking 2 Is someone else sending audio inadvertently Ask that person to stop sending audio or to turn on and calibrate is silence suppression More help can be found in the support forum at www marratech com forum Private Window Options Marratech offers some tweaking of the private window behavior These options are available from the Tools gt Options menu Marratech gt Preferences on Mac OS X and selecting the Private tab Time Stamps Adds a time stamp to the messages you receive and send Options Auto Popup Brings private messages and audio to the front on your screen Recommende
56. o grabber cards and USB cameras Un Install the Marratech Client au To un install Marratech on Windows do the following Quit the application Use the Add Remove Programs found in the Windows Control panel Locate Marratech and click the Remove button f Add o Remoyv i To uninstall Marratech on Mac OS X simply open the Applications folder and drag the Marratech icon to the trash can 4 To uninstall Marratech on Linux simply run the uninstaller located at lt installdir gt UninstallerData UninstallMarratech or delete the Marratech client directory manually
57. oard work surface i By clicking the Miniview button you will be presented with a small miniature of the Whiteboard This can hii A amp ib 100A be used for keeping an eye on a Whiteboard page while working on another EN n Note that you can have multiple Miniviews open and that way being able to follow progress that users are making on several whiteboard pages at the same time The Miniviews can be resized and placed freely on your screen Use the Zoom functionality to scale the Whiteboard useful when users have different screen sizes 50 200 are switches between those zoom levels Page zooms to fit a whole page Width zooms to fit the width of a page Note that the Zoom functionality only affects your own view of the Whiteboard with or without Lead Page Changes turned on Note that you can also move the boundaries between the various modules Just use the mouse and click Hint 3 If you need more work space in the Whiteboard you can switch to the Expert interface from which you can maximize the Whiteboard area to cover your whole screen Moves border left The Participants Module The Participants module is useful for getting a quick overview of who is online The participants that are not sending video are represented by name only while those sending video also have a thumbnail image Note that the name of the participant turns red when he or she is sending audio or blue when sending Private Audio see cha
58. on the keyboard a new feature introduced in version 6 0 If you want to be aided in drawing straight lines in 45 degree increments and true circles squares hold down the lt shift gt key while drawing To move more than one object at the same time you must group them first Select the desired objects with the Selection Tool by outlining them all at once or selecting them with the CTRL Object key Then use Group from the Object menu to glue them together Use Ungroup to separate the different objects again Ungroup Ctri SkiFr Select All Ctrl 4 To Back Ctrl B To Front Ctrl F The order between objects can also be changed If you have two objects and would like to move one of them behind the other do like this Start by selecting the top one Choose To Back on the Object menu to move the black rectangle behind the gray circle in this example Object Group Chrl 6 Ungroup Cbrl SkiFt 6 Select All ctri 4 Ctrl F The same applies to when moving an object to the front of another use To Front for that Note that the behavior when selecting objects has changed as of version 4 0 of the Marratech client Previously an object was moved on top when selection it that is not the case any more as it keeps its order A useful tip is to Group these two objects now so that you don t alter their order when you continue to work on the page The Whiteboard File Handling The Whiteboard can open and import a nu
59. packet loss etc in the Information window that is accessible by Packet loss 0 0 pressing the button in the private window Total packet lass 304 Last Report arrived 2001 05 03 12 59 26 To get complete network statistics to send to your IT support open the Viewer and type info in the address location followed by enter Simply copy paste all of this information if you need to communicate with your support organisation Firewall Guide Marratech E meetings normally work fine with the default settings on the smaller firewalls designed for small office or home use Larger organizations often have a more strict configuration where everything not explicitly allowed is denied This is a quick look on how to configure the firewall for a Marratech E meeting for a more in depth look we have a firewall guide on our support pages Connecting to a server running Marratech Manager Only two steps are needed to allow a Marratech client to connect to a Marratech Manager through a firewall First the client must be allowed to connect to the HTTP and the HTTPS ports defined in the Marratech Manager If the server runs on the standard web ports this is usually already set up in some way The client can use a web proxy server which is defined in the client preferences window Second the client must be allowed to send traffic to all UDP data ports defined in Marratech Manager default is 52000 to 52999 AND it mu
60. ppropriate time Publicity Other points he i i EE Continue to add index points using Add and Insert Selecting a point and clicking Add will create an additional subordinate level ew sales leads On going projects 9 BERIEF EeaCeEne Publicity i International Other points On going projects Publicity Other points l 00 01 33 l These tools make it possible to create a useful multilevel index for a recording 9 New sales leads To use the index you have created simply click on the index points while playing back a Sian International recording j Morth America Europe Domestic On going projects Publicity T Other points i The fair next week Mew sales representatives Ee se ered E Gd CA z 5 Hint Note that index points folders do not have a time assigned to them Marratech 6 0 Release Notes Marratech v6 0 Readme file Marratech v6 0 is a significant upgrade We recommend everyone to upgrade to this latest release System Requirements For the latest minimum requirements please consult the support section at http www marratech com License The Marratech client software is free to download and use under the conditions set forth in the License found at http www marratech com eula eula html You may not redistribute the client How to Install For step by step information on how to install the Marratech client please consult the following
61. pter Private Window You can switch who is seen in the large video window by clicking on the thumbnail of another particpant The big Video window can also change source through Video Follows Audio This can be turned off in the Marratech options preferences or temporarily blocked by holding down the mouse button on a thumbnail in the Participants module The size and update speed of the Participant s video thumbnails can be set from the Options menu item under the Tools menu Preferences on the Marratech menu on a Mac and select the Participants tab The Private Window The Marratech client has a powerful one to one function that can be used to send audio and text messages Chat to a single recipient The private window can be opened by right clicking a user or using the Private P button Talk to the other party by using the Phone button If you wish to mute the audio from the other participants you can use Mute Public Audio middle third mouse click inside the private chat area that s alt mouse click on a Mac This feature is useful for having a private conversation during an ongoing meeting If the participant s name is in blue then the person you are talking with is also sending private audio while red indicates the use of normal public audio everyone in the meeting can hear Public Rikard Sita Senter 10 15 Peter Do you have a minut _ Time Stamps 10 15 Rikard Sure w Auto Popup w Smileys
62. r Netscape Navigator Mozilla etc If your network permits it you can access Marratech s public servers located at http www marratech com meetings The server you choose may be password protected Please enter your name and password User name Password ee ee EAN The server you connected to shows how many seats number of simultaneous users are 6 rooms in use available for use This number can be increased by expanding the license 7 of 100 seats occupied Server s may instead have a limited number of simultaneous e meeting rooms 2 of 20 auditoriums in use The number to the left of the name of the e meeting rooms shows how many users that are 9 Sapphire Broadband connected to the room in question locked 12 Topaz Broadband Note that an e meeting room can be locked from the inside Look at the chapter on locking rooms for more information regarding this Just click on the name link to connect to the e meeting in question Am i Basic DSL Cable If you would like information or to join without one or several media use Info Ei Invite EGET Useful for users joining with low bandwidth network connections as they can remove the video This dialogue box indicates that there might be a firewall blocking the data from the server to your computer See the Firewall Guide for details i Problems occured while connecting to e meeting server Possibly because a Firewall is blocking the UDP traffic or the
63. revious behaviour where video and audio sending would cease when leaving offline mode The firewall feedback dialog is now back The words Session Aborted previously the only information available It is now easier to see who is recording a session Fixed the audio test tool when using Webstart The client attempts to detect the correct language automatically on start h Mac specific changes Marratech now requires Mac OS X v10 4 Tiger Improved video rendering performance Improved automatic volume control Right clicking on a video window does not cause a crash anymore Fewer interface window refreshes Now possible to open multiple images from the Open Image s menu Known issues Application sharing with 4 1 x and 5 x clients is not possible Recording of Application Sharing is broken It may stop recording after a few minutes o DV cameras are not supported on Linux and Windows DV video cameras i e non webcams work on Mac OS X but consume more CPU Mac OS X users need to use Mac OS X v10 4 or higher with all available updates Jaguar and Panther are not longer supported Marratech does not support UFS under Mac OS X Please use the default HFS User Forum Join our user community at http www marratech com forum Moderation Control Marratech 6 0 in combination with version 3 3 of the Marratech Manager can enable moderator functionality in the software Here is a quick description of the roles
64. rian an P I cannot access meeting rooms from my home network and other internet applications work fine Your personal firewall may have blocked access to the Internet for Marratech Configure your programs settings in your personal firewall to allow Marratech access to the Internet You may see a Marratech warning dialog when this occurs More information on this is also available in our user forums I cannot access meeting rooms from my company network Your corporate firewall may be blocking the meeting Check out the short Firewall Guide at the end of the manual You may see a Marratech warning dialog when this occurs Other problems Other stability or performance problems are often solved by upgrading to the latest version of Marratech and your operating system as well as shutting down unused applications Be sure your computer meets or exceeds our minimum requirements found on www marratech com Joining a meeting Meeting rooms are hosted on a server running the Marratech Manager To access an meeting you can do the following Start the Marratech client and use the Viewer to find your desired meeting room If it is not in your Bookmarks bookmark list you can surf to it by typing a web address such as this http emeetingportal com emeetingportal com or Internal Fortal htto 123 45 67 89 8000 p Customer Support Portal ij On Windows your e meetings can be accessed via your regular web browser Internet Explore
65. s capture device Click Preview to see a test picture from your camera The default settings should work Close the preview window to continue Hint i The Marratech User Forum has hints on different settings for this preview window b Bookmarked servers To join an web meeting with Marratech you need to access a Marratech Manager server In this step if you know your server s name and web address or IP Number add it here for example http www myserver com 80007 Click Add to confirm The server you have added will now show up in the Viewer s list of available server s in the Marratech client Hint i Marratech s public servers are added by default and can be used for general testing purposes c Voice settings This step is very important as it will affect how you are Da heard and how you hear others This has a big impact fal on the overall user experience Cutout Device Mic USE audia vyetorn Input auma i input Deyi iblis LESE audio system First choose what sound devices to use Be sure to choose your USB headset the Griffin iMic or the built in device if you are using headphones Finally set the volume level for what you hear Marratech now has automatic input volume control meaning it will adjust your volume level for your microphone automatically d Recording Simply choose a location where you wish to store your recordings on your computer Quick Steps to Joining an E meeting 1 Double click
66. st be allowed to receive returning traffic As the client will initiate all connections both of these rules can be set up using a Dynamic state rule Please consult www marratech com for how to safely configure your firewall Direct Call The Marratech client software has an option to run point to point with another Marratech Pro client This has several limitations It does not support NAT and can t be used with dynamic state rules in the firewall You may get it to work by setting up port forwarding for the UDP ports used 50500 50511 However running Direct call through NAT or a firewall is not a supported scenario by Marratech Read more about Direct Call CPU Performance a A The minimum system requirement for using Marratech is a Pentium lll 1 GHz processor with 512 MB of RAM d The minimum recommendation for Mac users is OS 10 3 or higher a G4 1 GHz processor and 512 MB of RAM Here are 9 hints to improve Marratech s performance on your computer 1 Terminate other applications Take special care to terminate applications that you will not be using not forgetting hidden ones such as those found in your system tray These applications may be using memory and processor power that Marratech needs to perform properly System tray applications can often be terminated by right clicking them and choosing Exit or Quit Applications Processes Performance AE On Windows 2000 and XP the Windows Task Manager is useful for
67. t or headphones will cause echo which is disturbing to the other participants Unfortunately the Sight s echo canceling does not work with Marratech Step 2 Install the Marratech Client 1 Download Marratech from www marratech com download Be sure you are using the latest version You can verify this by using the Help menu Update option in Marratech 2 Run the Marratech client installer program you have downloaded and follow the simple installation instructions gt your Marratech Manager has MeetNow enabled called MeetNow at Marratech this process can be skipped by simply clicking on your meeting room from Safari or Firefox The latest Marratech client will download install and join your meeting room from that single click Step 3 Running Marratech the first time From the Applications folder double click the Marratech icon The first time you use Marratech the Startup Wizard will appear Fill in your identity and contact information gt you have already joined a meeting via the MeetNow functionality see previous hint then you will simply need to click on the meeting room of your choice from Safari or Firefox to launch Marratech a Network Choose the internet connection speed that best matches your own This will control the uplink speed avoiding any overload of your network by Marratech b Video If you have an iSight connected this step will help you test it Make sure that you have selected DV Video a
68. tes Import pictures MS Word and PowerPoint documents Copy paste directly from MS Excel Use the pointer and the File marker actively to stress important information Open VE Documentts Sate Text Decumertis Save Page imapis Save Image MS Word Import MS PoserPoint Jaan CHH Cirect Cal Crh Lere Crh hice Chl w Ext Cree Hold a private discussion Click the P button next to your colleague s name to chat and talk privately to him or her Add your favorite server To add a new server to the Viewer s bookmark page simply add it to your bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear Use Marratech in a conference class room You can easily setup any conference or class room for a group of people to participate in a Marratech e meeting Simply connect a speaker an echo canceling microphone The Clear One Accumic llis strongly recommended and a camera Participants from all over the world can now join your meeting or lecture Troubleshooting I try to join via MeetNow but am having trouble Please refer to our MeetNow appendix where hints and tricks are av
69. the Marratech icon from your Applications folder 2 From the Viewer click on the appropriate server s web site or enter the web address manually for example http emeetingportal com 3 Enter your username and password if necessary 4 Choose the appropriate web meeting room 5 Click on the join link to enter the web meeting room 6 After joining press the camera button to let others see you 7 Press and hold the microphone button to speak Hint ag keep the microphone pressed in press the CTRL key when clicking it z a 6 Press the whiteboard button in the lower left corner of the application in order to switch from the Viewer to y T the Whiteboard 7 Use the File menu to open images text files and PDF documents 8 Use the pointer and marker to bring attention in the Whiteboard 8 To lead others to your whiteboard page press the Lead Page Changes button gt veetnow enabled servers enable you to join meetings from your favorite web browser like Internet Explorer Firefox Safari and Opera etc just by clicking on a meeting room link Practical Tips Join early Joining your meeting early gives you the opportunity to test your and your colleagues volume settings prepare the agenda and load your documents in the Whiteboard Voice Some tips for better voice quality during your meeting Be sure you are using the right audio input and output device Starting Marratech without the proper devices plugged
70. tion Video Follows Audio Video Follows Audio is a useful meeting feature that enables the Video window to automatically change to the current speaker This can be temporarily overridden by holding down the mouse button while pointing it at a user in the Participants module Here s what to do in order to get it working properly First of all the function must be turned on check under Tools Options Video Marratech menu Rendering Preferences on Mac OS X Video Follows Audio Lip Synch To then ensure that Video Follows Audio works you should ask your colleagues to unpress the microphone button when not talking Marratech decides whom to display listening to who is talking at the moment Advanced Audio Options Marratech offers a wide variety of options enabling users to tune their setup to their Options reference ae P Generd kewer AUKEO Video Pabopats Priste Cha WNE These options are available from the Tools gt Options menu Marratech gt Cutput Preferences on Mac OS X and selecting the Audio tab Sound MAY tugta Audo Dawre hamei Wave Dnw SoMa Deitel Aido Chane hirion Griki C Right Mouse Button To Tak C Aui Loopback O Walkie Talkie Mode F Aubometic Gain Control Test OUTPUT VOLUME The Output Volume section controls the volume that you hear from your speakers The slider to the right has the same function as the one in the main interface it controls the volume of what you
71. ttention in the Whiteboard 8 To lead others to your whiteboard page press the Lead Page Changes button gt meetnow enabled servers enable you to join meetings from your favorite web browser like Internet Explorer Firefox Safari and Opera etc just by clicking on a meeting room link Practical Tips Join early Joining your meeting early gives you the opportunity to test your and your colleagues volume settings prepare the agenda and load your documents in the Whiteboard Voice Some tips for better voice quality during your meeting Be sure you are using the right audio input and output device 2 Avoid using your web camera s built in microphone Use only the microphone when you need to speak Un press the microphone buttons at other times Avoid breathing in the microphone by placing it a little away from the corner of your mouth not directly in front of your mouth Video To adjust the quality of your own image you can choose to raise your bandwidth and your image quality Tools Options f Video panel i The maximum bandwidth setting is controlled by the configuration of the e meeting room you have entered The image quality setting affects the sharpness of the image higher image quality will give slower video updates lower image quality will give a faster image Use the whiteboard A picture is worth a million words Use the Whiteboard to explain sketch and present Write an agenda Take meeting minu
72. u item under Tools and selecting the VNC tab Simply specify an external VNC server and port Special considerations Application Sharing requires bandwidth If you are using it frequently be sure to use an e meeting room in which the Whiteboard media is configured for higher bandwidth limits Using Application Sharing on an Internet connection with low upload speed will of course lead to worsened quality in the audio and video Application Sharing requires more resources You may notice that it uses more processor power than the traditional screen capture in Marratech Hint 3 If you feel your system is too slow when sharing an application try not sending video at the same time This will reduce your processor load You may bring up the whiteboard and use it to annotate over the application being presented This is a very good way of writing notes or bringing attention to special details or dialog boxes Hint 3 Sharing a large area will be slower than a small area Try to limit and optimize what you want to show so that the updates will be faster Hint To share your desktop area with better color quality open the Options menu item under Tools and select the VNC tab Change the Depth to 16 This will require more bandwidth The Whiteboard Additional Functions Here we present a number of additional Whiteboard functions There are a number of additional functions on the Document menu meea Create New Page Adds a new
73. uares rectangles filled Color picker Group objects Ungroup objects Import video snapshot The Font button will bring up all the text font parameters Font Style Size Select Font X SansSerit Plain a AA The font size can also be changed quickly from its own small menu mene SESCION Release Notes pdf page 2 d UN Hint Note that an asterisk before the page name means that your computer has not yet downloaded the page l R al I H128 E B d rfize al e Color palette These colors can be assigned to text and any drawn objects Select from the palette or make your own hue by mixing Red Green and Blue As of version 4 0 of the Marratech client you can also set the Alpha transparency value You can choose from different line widths for lines arrows circles etc The Whiteboard Text Tools To write in the Whiteboard click on the text tool and click in the Whiteboard work area lt a ae ANN where you would like to write Y af Ld i k T Text typing typing You may drag the right margin setting to the desired position Y af GIT JN CO OB YY The text will now automatically wrap to the next line as you type Text can be moved by first selecting either a part of a text block by highlighting the text with the text tool or the E whole text block by clicking on it using the selection tool Then use Cut and Paste on the Edit menu to move Install
74. ulting image will presented on the Whiteboard s background layer making it easy to draw and write on top of it Only the owner of the document can make changes to the original document in the application Although only the owner can modify the original document other participants can draw and write over the captured window Hint d Remember that this can be any application window on your machine in the example above Adobe Photoshop is captured Simply be sure the application in question is visible on your desktop before clicking on the capture button ii Windows users can also select a sub window within an application if necessary for example the actual spread sheet in MS Excel ae leaving out the toolbars and menus Go to the title bar of a Windows application if you would like to present the whole window y On Mac OS X you can press lt space gt on the keyboard before selecting what window to capture this will let you select an area of your Ay screen to capture fe To update click on the Update button or press lt ctrl gt lt d gt in the Whiteboard On Mac OS X simply use the Window Selection button again as the Update function is not available Hint 3 Note that you can press lt ctrl gt on the keyboard before selecting a window and the captured window will be put into the system clipboard Then you can paste the window as a normal image and avoid having it in the background layer of the whiteboard page T
75. w Beep on Messages Tamrat Wider W Loma c W I Td To learn more about sending text messages consult the Chat chapter The Chat The Chat is a handy tool used for text based conversations Write what you would like to say to the whole group and press lt enter gt or press the Send button The Chat module is useful when you do not want to use audio during a presentation or lecture for instance It is also useful for getting people s attention Use the Chatto moderate large meetings You will find the Chat tool in the lower left corner in the Flexible interface Your own messages are displayed with your member name in red pd a SS a A a a E while messages you receive are in blue A time stamp is displayed before the name The Chat can also show event messages when someone joins or leaves the session You can add smileys to show what mood you are in as well as Great send web addresses URL s directly linked to the Viewer l The link content can also be copied for usage in other applications by middle clicking the link E eel oft shir Smileys can be used in public and private chat messages For example to make the happy smiley just type a colon a hyphen and a right parenthesis Or just a colon and a right parenthesis P I rr F or Hint 3 Clear the Chat area using Clear Messages on the Edit menu Note that you can move the boundary between the Participants list and the Ch
76. ward as well as grouping them There is an Undo function under the Edit menu in several steps Hint The Whiteboard supports GIF Animated GIF JPG and PNG image file formats The Whiteboard Tools Here is an introduction to the Whiteboard tools These are the two most commonly used Whiteboard tools Telepointer Y ag Markup pen Hint 3 Hold down lt shift gt while using the Markup pen to mark in straight lines In the top left corner you have access to the most commonly used file page functions e Create new Whiteboard page 3 pal e Open Whiteboard document a led e Save the current page You can follow and or lead the page changes of all the participants in the Whiteboard e Follow Page Changes ted Eu Lead Page Changes Hint The Lead Page Changes function is very useful when leading a group through your PowerPoint or Keynote presentation Buttons for presenting an application window from your screen Desktop sharing J fis b Select Window to Capture Update Captured Window e Take control of remote desktop ial There are two controls for to determine how to view the Whiteboard content Miniview F 00 e Zoom control new as of version 4 0 A The section of tools consists of Selection cj T 2 wW x O 2 Text Freehand drawing Lines Arrows Circles ovals hollow Circles ovals filled And the following button have these functions Squares rectangles hollow an A El i Gp Sq
77. your favorite browser Launch directly from your favorite browser Internet Explorer Firefox Opera Safari without having to find the application in your Start Menu or Applications Folder Get the latest updates to the Marratech client automatically when they are available If you have Java installed the download is much smaller when using MeetNow It is approx 10 MB MeetNow uses Java Web Start Technology as a download install and launch mechanism It works on Windows Linux and Mac OS X If not present it will install a Java Virtual Machine on your system It will be fetched from http www java com and installed automatically You may also do this separately if you wish When clicking from your browser on a MeetNow enabled Marratech Manager a jnlp file will be downloaded Your browser will ask if you wish to open it with Java Web Start as a security measure Press OK and the process will start MeetNow involves a few components that must work properly together In most cases things will work straight off Here is what to do if this is not the case How to solve MeetNow issues 1 Manually install Java on your system MeetNow uses Java Web Start Technology which is a part of the J2SE Java 2 FREE JAVA Standard Edition You may get J2SE at hittp www java com SOFTWARE DOWNLOAD Cherie Jase Sonwa for your deskinp CONT A Upgrades from older versions of Java have failed during our tests To avoid this problem install

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