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User`s Manual - Howard Store

1. 1 Mini DisplayPort 2 Mini DisplayPort Connector Figure 3 13 Connecting the Mini DisplayPort 2 Connect one end of the monitor cable to the HDMI or DVI port on your external monitor and connect the other end to the suitable port of the adapter I E Mini DisplayPort to HDMI adapter or Mini DisplayPort to DVI adapter is not supplied with your computer This product may be purchased from the retailer E As the port operation has not been confirmed some monitors may not function properly 3 30 User s Manual TECRA A11 S11 Satellite Pro S500 USB FDD Kit The USB floppy diskette drive accommodates either a 1 44MB or 720KB floppy diskette and connects to one of the computer s USB ports 1 USB connector 2 Disk In Use Indicator 3 Floppy diskette slot 4 Eject button Figure 3 14 The USB floppy diskette drive Connecting the USB floppy diskette drive To connect the drive plug the floppy diskette drive s USB connector into a computer s USB port f N Make sure the connector is properly aligned with the socket Do not try to y force the connection doing so can damage the connecting pins 1 USB port 2 USB connector Figure 3 15 Connecting the USB floppy diskette drive J If you connect the USB floppy diskette drive after the computer has already T been turned on it will take about ten seconds for it to be recognized by the computer Do not attempt to disconne
2. for writing on the main toolbar in the Data CD DVD mode E Select Settings for Each Mode gt Data CD DVD in the Settings menu 2 Mark the Verify Written Data check box 3 Select File Open or Full Compare mode 4 Click the OK button How to learn more about TOSHIBA Disc Creator Please refer to the Help files for additional TOSHIBA Disc Creator information Media care This section provides tips on protecting data stored on your CD s DVD s and floppy diskettes Handle your media with care Following the simple precautions listed below will increase the lifetime of your media and protect the data stored on it CD DVDs 1 Store your CD s and DVD s in the containers they originally came in to protect them and keep them clean 2 Do not bend the CD s or DVD s 3 Do not write on apply a sticker to or otherwise mar the surface of the CD or DVD that contains the data User s Manual 4 23 TECRA A11 S11 Satellite Pro S500 4 Hold the CD or DVD by its outside edge or the edge on the center hole any fingerprints on the surface of the disc can prevent the drive from properly reading data 5 Do not expose the CD or DVD to direct sunlight extreme heat or cold 6 Do not place heavy objects on your CD s or DVD s 7 If your CD s or DVD s become dusty or dirty wipe them with a clean dry cloth from the center hole outwards do not wipe in a circular direction If necessary you can use a cloth tha
3. User s Manual H 1 TECRA A11 S11 Satellite Pro S500 TOSHIBA Theft Registration Send to TOSHIBA Europe GmbH Technical Service and Support Leibnizstr 2 93055 Regensburg Germany Fax number 49 0 941 7807 921 Country stolen Machine type e g Tecra A11 Model number Serial number Date stolen Year Month 111 11 Owner s details Last name first name Company Street Postal Code City Country Phone Fax Day 1 H 2 User s Manual TECRA A11 S11 Satellite Pro S500 Glossary The terms in this glossary cover topics related to this manual Alternate naming is included for reference Abbreviations AC Alternating current ACPI Advanced Configuration and Power Interface AMT Intel Active Management Technology ASCII American Standard Code for Information Interchange BIOS basic input output system bps bits per second CD compact disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc ReWritable CMOS complementary metal oxide semiconductor CPU central processing unit CRT cathode ray tube DC direct current DDC display data channel DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R Dual Layer Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc Read Only Memory DVD RW Dig
4. Additional memory module Please also refer to Chapter 3 Hardware Utilities and Options for further information on installing and removing memory modules Problem If there is a memory malfunction the Power indicator will repeatedly flash on for 0 5 seconds off for 0 5 seconds in the following patterns If there is an error in only slot A or no memory module is inserted in Slot A orange twice then green once If there is an error in Slot B orange once then green twice If there are errors in both Slot A and Slot B orange twice then green twice An error will occur if a memory module is inserted into Slot B while no memory module is inserted in Slot A Procedure In the event the Power indicator flashes when the computer is turned on you should first check that the installed memory module s are compatible with the computer If there is an error with a compatible memory module there is a possibility the memory module is damaged If you determine that an incompatible module has been installed you should follow the steps as detailed below 1 Turn off the computer 2 Disconnect the AC adaptor and all peripheral devices 3 Remove the battery pack 4 Remove the incompatible memory module 5 Install the battery and or connect the AC adaptor 6 Turn on the computer If you are still unable to resolve the problem contact your reseller dealer or service provider Remove the mem
5. 1 2 3 Hold down FN key and press any other key this key will operate as if the overlay were off Type upper case characters by holding down FN SHIFT and pressing a character key Release FN key to continue using the selected overlay function Temporarily using overlay overlay off While using the normal keyboard function you can temporarily use the keypad overlay without having to turn it on 1 2 3 Hold down FN key Check the keyboard indicators as pressing the FN key will turn on the most recently used overlay function if the Numeric Mode indicator lights you can use the overlay for numeric entry while if the Arrow Mode indicator lights you can use the overlay for cursor and page control function Release FN key to return to normal keyboard operation Temporarily changing modes If the computer is in Numeric Mode you can switch temporarily to Arrow Mode by pressing a SHIFT key while if it is in Arrow Mode you can switch temporarily to Numeric Mode by also pressing a SHIFT key Generating ASCII characters Not all ASCII characters can be generated using normal keyboard operation but you are able to generate these characters using their specific ASCII codes Full size keyboard 1 2 3 Hold down ALT key Using the numeric keypad type the ASCII code of the character you require Release ALT the ASCII character will appear on the display screen A4 size keyboard 1
6. 3 Click the Delete button you are about to delete the user data Would you like to continue will be displayed on the screen E f you do not want the data to be deleted click the No button and you will then be returned to the Management screen E Clicking on the Yes button will remove the selected user from the Management screen How to launch the help file For further information on this utility please refer to help file 1 To launch the help file click Start gt All Programs gt TOSHIBA gt Utilities gt Face Recognition Help Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition Two authentication modes are provided E 1 N Mode Login screen If the face authentication tile is selected by default you can log in without using the keyboard or mouse E 1 1 Mode Login screen This mode is essentially the same as AUTO mode but the Select Account screen will appear before the Display Captured Image screen and you will need to select the user account to be authenticated in order to start the authentication process User s Manual 4 13 TECRA A11 S11 Satellite Pro S500 1 N Mode Login screen gi oe O D NOaroON gt a Turn on the computer The Select Tiles screen will be displayed Select Start face recognition 25 Please face the camera will be displayed Verification will be performed If the authentication i
7. Different detection levels can be set depending on whether the computer is used as handheld or mobile usages or whether it is used in a stable environment such as on a table in the workplace or at home By setting different detection levels for the computer depending on whether it runs with the AC power desktop or with batteries handheld or mobile usage the detection level automatically switches according to the power connection mode User s Manual 4 37 TECRA A11 S11 Satellite Pro S500 3D Viewer This feature displays a 3D object on the screen which moves in according to tilting or vibration of the computer When the TOSHIBA HDD Protection detects computer vibration the Hard Disk Drive head is parked and the 3D object disk rotation will stop When the head is un parked the disk will begin to rotate again The 3D Viewer can be started from the icon in the task tray F EH This 3D object virtually represents the Computer s internal Hard Disk I Drive This representation may vary from the actual number of disks disk rotation head movement part size shape and direction E This feature may use a large amount of CPU and memory on some models The computer may become slow or sluggish when attempting to run other applications while the 3D Viewer is displayed E ntensely shaking the computer or other subjecting it to strong impacts may cause damage to the computer Details To open the Details window click the Setup
8. This manual has been validated and reviewed for accuracy The instructions and descriptions it contains are accurate for the TOSHIBA TECRA A11 S11 Satellite Pro S500 Portable Personal Computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel Corporation Windows Microsoft and Windows logo are registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license Photo CD is a trademark of Eastman Kodak Company Memory Stick Memory Stick PRO Memory Stick PRO Duo and i LINK are trademarks or registered trademarks of Sony Corporation ConfigFree is a trademark of Toshiba Corporation Wi Fi is a registered trademark of the Wi Fi Alliance Secure Digital and SD are trademarks of SD Card Association MultiMediaCard and MMC are trademarks of MultiMediaCard Association User s Manual v TECRA A11 S11 Satellite Pro S500 xD Picture Card is a trademark of FUJIFILM Corporation Other trademarks and registered trademarks not listed abo
9. 10 100 1000 megabits per second changes automatically depending on the network conditions connected device cable or noise and so on User s Manual 4 33 TECRA A11 S11 Satellite Pro S500 LAN cable types The computer must be configured properly before connecting to a LAN Logging onto a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures If you are using Gigabit Ethernet LAN 1000 megabits per second 1000BASE T be sure to connect with a CAT5E cable or higher You cannot use a CAT3 or CAT5 cable If you are using Fast Ethernet LAN 100 megabits per second 100BASE TX be sure to connect with a CAT5 cable or higher You cannot use a CATS cable If you are using Ethernet LAN 10 megabits per second 10BASE T you can connect with a CAT3 or higher cable Connecting the LAN cable To connect the LAN cable follow the steps as detailed below E Connect the AC adaptor before connecting the LAN cable The AC adaptor must remain connected during LAN use If you disconnect the AC Adaptor while the computer is accessing a LAN the system may hang up E Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage may occur E Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfunctions or damage may occur 1 Turn off the power
10. Check to ensure that no optional Bluetooth Adaptor is installed in the computer the built in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller If you are still unable to resolve the problem contact your reseller dealer or service provider User s Manual 8 23 TECRA A11 S11 Satellite Pro S500 TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer you may need to contact TOSHIBA for additional technical assistance Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first Before contacting TOSHIBA try the following E Review troubleshooting sections in the documentation supplied with your software and or peripheral devices E ifa problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance E Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support Where to write If you are still unable to solve the problem and suspect that it is hardware related write to TOSHIBA at the location listed in the enclosed warranty booklet or visit www toshiba europe com
11. Glossary 13 TECRA A11 S11 Satellite Pro S500 Touch Pad A pointing device integrated into the TOSHIBA computer palm rest U USB Universal Serial Bus This serial interface lets you communicate with several devices connected in a chain to a single port on the computer V VGA Video Graphics Array is an industry standard video adaptor that lets you run any popular software volatile memory Random access memory RAM that stores information as long as power is supplied to the computer W warm start Restarting or resetting a computer without turning it off Wi Fi A registered trademark term of the Wi Fi Alliance that stands for Wireless Fidelity and is another term for the communication protocol to permit an Ethernet connection using wireless communication components window A portion of the screen that can display its own application document or dialog box Often used to mean a Microsoft Windows window Wireless LAN Local Area Network LAN through wireless communication Wireless WAN Wide Area Network WAN through wireless communication write protection A method for protecting a floppy diskette from accidental erasure Glossary 14 User s Manual TECRA A11 S11 Satellite Pro S500 Index A AC adaptor 3 3 additional 3 35 connecting 1 4 DC IN 15V jack 2 6 ASCII characters 5 7 B Battery charging 6 5 extending life 6 7 indicator 2 13 6 2 monitoring capacity 6 6 real
12. HE Whether you enable Sleep Mode which can conserve battery power if you are frequently turning the computer off and on E Where you store your programs and data E Whether you close the display panel when you are not using the keyboard closing the display saves power MH The environmental temperature operating time decreases at low temperatures E The condition of the battery terminals you should always ensure the terminals stay clean by wiping them with a clean dry cloth before installing the battery pack Extending battery life To maximize the life of your battery packs E Atleast once a month disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges Before doing so follow the steps as detailed below 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 User s Manual 6 7 TECRA A11 S11 Satellite Pro S500 4 Connect the AC adaptor to the DC IN 15V jack of the computer and to a wall outlet that is supplying power The DC IN indicator sho
13. Mode according to the settings in the Power Options to access it Start gt Control Panel gt System and Security gt Power Options To restore the operation of the computer from Sleep Mode press and hold the power button or any key on the keyboard for a short amount of time Please note that keyboard keys can only be used if the Wake up on Keyboard option is enabled within the HW Setup utility If the computer enters Sleep Mode while a network application is active the application might not be restored when the computer is next turned on and the system returns from Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options to access it Start gt Control Panel gt System and Security gt Power Options To use the Hybrid Sleep function configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits Restores the previous working environment more rapidly than does the Hibernation Mode feature Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature Allows the use of the panel power off feature Executing Sleep Mode You can also enable Sleep Mode by pressing FN F3 please refer to Chapter 5 The Keyboard for further details You can enter Sleep Mode in one of three ways Click Start point to the arrow ic
14. Once your face has been positioned properly the recording will commence Start moving your neck very slightly to the left and right and then move your neck down and up 6 Registration will end after you have repeatedly moved your neck left right down and up When the register succeeds below message will be displayed on the screen Registration successful Now we 1l do the verification test Click the Next button Click the Next button to perform the verification test 4 12 User s Manual TECRA A11 S11 Satellite Pro S500 7 Perform the verification test Face the screen as you do when you register E If verification fails click the Back button and re register Please refer to step 6 from step 4 8 If verification is successful click the Next button and register an account 9 Register the account Fill in all the fields 10 The Management screen is displayed The registered account name will be displayed Clicking on it will cause the captured image of your face to be displayed on the left How to Delete the Face Recognition Data Delete image data account information and personal record data created during registration To delete the Face Recognition Data follow the steps as described below 1 To launch this utility click Start gt All Programs gt TOSHIBA gt Utilities gt Face Recognition The Management screen is displayed 2 Select a user which is displayed in the Management screen
15. Radio a Band SGHz 5150 5850 MHz Frequency Revision a and n E Band 2 4GHz 2400 2483 5 MHz Revision b g and n The range of the wireless signal is related to the transmit rate of the wireless communication Communications at lower transmit range may travel larger distances E The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials E Range is also impacted due to obstacles in the signal path of the radio that may either absorb or reflect the radio signal Supported Frequency Sub bands Subject to the radio regulations that apply in the countries regions your Wireless LAN module may support a different set of 5 GHz 2 4 GHz channels Consult your Authorized Wireless LAN or TOSHIBA Sales office for information about the radio regulations that apply in the countries regions C 2 User s Manual TECRA A11 S11 Satellite Pro S500 2 4GHz Band Channels Sets Wireless IEEE 802 11 Revision b g and n Frequency Range 2400 2483 5 MHz Channel ID 1 2412 2 2417 3 2422 4 2427 5 2432 6 2437 7 2442 8 2447 9 2452 10 2457 1 11 2462 12 2467 2 13 2472 2 1 Factory set default channels 2 The band width and the channel which can be used depends on the installed wireless LAN module And the approved channels on using are different at each country or region Check if these channels can be used in your country region The channel configuration
16. TECRA A11 S11 Satellite Pro S500 Be sure to close all other software programs except for the writing software itself Do not run software such as a screen saver which can put a heavy load on the processor Operate the computer at its full power settings do not use any power saving features Do not write information while virus checking software is running instead wait for it to finish then disable the virus protection applications including any software that checks files automatically in the background Do not use any hard disk utilities including those that are intended to enhance hard disk drive access speeds as they may cause unstable operation and damage data CD RW Ultra Speed media should not be used as data may be lost or damaged You should always write from the computer s hard disk drive onto the CD DVD do not try to write from shared devices such as a server or any other network device Writing with software other than TOSHIBA Disc Creator has not been confirmed therefore operation with other software applications cannot be guaranteed When writing or rewriting Please observe the following points while you write or rewrite data to CD R CD RW DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM media Always copy data from the hard disk drive to the optical media do not use the cut and paste function as the original data will be lost if there is a write error Do no
17. check the flow control and communication protocol settings within your communication application Ensure that the communication application s rings before auto answer feature is set correctly If you are still unable to resolve the problem contact your reseller dealer or service provider 8 22 User s Manual TECRA A11 S11 Satellite Pro S500 LAN Problem Cannot access LAN Wake up on LAN does not work Wireless LAN If the following procedures do not restore LAN access consult your LAN administrator For more information on wireless communication refer to Chapter 4 Operating Basics Problem Cannot access Wireless LAN Bluetooth For further information on Bluetooth wireless communication please refer to Chapter 4 Operating Basics Problem Cannot access Bluetooth device Procedure Check for a firm cable connection between the LAN jack and the LAN hub Make sure the AC adaptor is connected The Wake up on LAN function consumes power even when the system is off If problems persist consult your LAN administrator Procedure Make sure the computer s Wireless communication switch is set to on If problems persist contact your LAN administrator Procedure Check to ensure the computer s Wireless Communication Switch is set to on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on
18. either have a 2 pin or 3 pin plug enclosure As the AC adaptor is universal it can receive a range of AC voltages from 100 to 240 volts however you should note that the output current varies among different models Using the wrong adaptor can damage your computer Refer to the AC adaptor section in Chapter 2 The Grand Tour This computer is equipped with one of the following hard disk drive HDD types The capacity of each hard disk drive model is different Some models are equipped with a Solid State Drive SSD instead of a hard disk drive E HDD E 120GB E 160GB E 250GB E 320GB m SSD E 128GB Please note that part of the hard disk or Solid state drive s overall capacity is reserved as administration space Additional HDD SSD drive sizes may be introduced User s Manual 3 3 TECRA A11 S11 Satellite Pro S500 1 A J In this manual the word HDD or Hard disk drive also refers to the SSD unless otherwise stated E SSD is a large capacity storage media which uses Solid State Memory in place of a magnetic disk of the hard disk E Your computer may equipped with a dedicated SSD slot This slot allows you to install additional SSD You may find this slot just besides the HDD slot in the underside of the computer Under certain unusual conditions of prolonged non use and or exposure to high temperatures the SSD may be vulnerable to data retention errors Legal Footnote Hard Disk D
19. orange indicates the battery is charging and flashing orange indicates a low battery condition Please refer to Chapter 6 Power and Power Up Modes for more information on this feature The Hard Disk Drive Optical Disc Drive indicator glows green whenever the computer is accessing the built in hard disk drive optical disc drive or eSATA device The Bridge media slot indicator glows green when the computer is accessing the Bridge media slot Wireless indicators next to their respective icons glow when specific computer operations are in progress p a Y l Wireless WAN OP OY Figure 2 8 Wireless indicators The Wireless communication indicator blinks orange when the Bluetooth Wireless LAN and Wireless WAN functions are turned on The Wireless WAN indicator glows or blinks blue when the Wireless WAN function is on The indicator will glow or blink in order to indicate the connection status of the Wireless WAN function A Wireless WAN module must be installed to use this function Some models are equipped with a Wireless WAN module User s Manual 2 13 TECRA A11 S11 Satellite Pro S500 Keyboard indicators A4 size keyboard The following figures show the positions of the CAPS LOCK indicator and the keypad overlay indicators which show the following conditions E When the CAPS LOCK indicator glows the keyboard will produce capitals when any letter is typed E When the Arrow Mode indicator glows t
20. service by Toshiba or Toshiba s authorized service providers Additionally Toshiba may also use this information for quality assurance analysis Subject to the use restrictions above the HDD data logged may be transferred to entities located outside of your country or region of residence e g European Union Those countries may or may not have the same data protection laws or data protection levels as required by your home country or region Once enabled you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel Doing so will automatically delete all collected information from the HDD The TOSHIBA PC Health Monitor software does not extend or modify Toshiba s obligations under its standard limited warranty in any way Toshiba s standard limited warranty terms and limitations apply User s Manual F 1 TECRA A11 S11 Satellite Pro S500 Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods E Click Start gt All Programs gt TOSHIBA gt Utilities gt PC Health Monitor E Click the icon in the notification area then click the Enable PC Health Monitor message the first time you run the application and Run PC Health Monitor every time thereafter No matter which method is used the TOSHIBA PC Health Monitor explanation screen will be displayed Click
21. the following list details some of the items that are available from your reseller or TOSHIBA dealer DDR3 1066 Memory Kit Universal AC Adaptor Battery Pack A 1 GB 2 GB or 4 GB memory module DDR3 1066 can easily be installed in the computer If you frequently use your computer at more than one site it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you An additional battery pack can be purchased for use as either a spare or replacement Please refer to Chapter 6 Power and Power Up Modes for further information User s Manual 3 35 TECRA A11 S11 Satellite Pro S500 3 36 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 4 Operating Basics This chapter describes the basic operations of your computer highlights the precautions that should be taken when using it TOSHIBA Dual Pointing Device Some models are equipped with a dual point system a Touch Pad and an AccuPoint pointing stick Using the Touch Pad To use the Touch Pad simply touch and move your fingertip across it in the direction you want the on screen pointer to go O 2 000 1 AccuPoint 4 Touch Pad 2 AccuPoint control buttons 5 Touch Pad control buttons 3 Fingerprint Sensor Provided with some models Figure 4 1 Touch Pad and Touch Pad control buttons The two buttons below the Touch Pa
22. the icon in the Taskbar notification area will change to the protection state This message is displayed until the OK button is pressed or 30 seconds pass When vibration subsides the icon returns to the normal state Taskbar icon State Icon Description Normal TOSHIBA HDD Protection is enabled Protection TOSHIBA HDD Protection is active EE The hard disk drive head is in a safe position OFF SE TOSHIBA HDD Protection is disabled E3 TOSHIBA HDD Protection Properties You can change the TOSHIBA HDD Protection settings by using the TOSHIBA HDD Protection Properties window To open the window click Start gt All Programs gt TOSHIBA gt Utilities gt HDD Protection Settings The window can also be started from the icon on the Taskbar or from the Control Panel HDD Protection You can choose whether to enable or disable TOSHIBA HDD Protection Detection Level This function can be set to four levels The sensitivity levels in which vibrations impacts and their similar signs are detected can be set to OFF 1 2 and 3 in ascending order Level 3 is recommended for better protection of the computer However when the computer is used in a mobile environment or in other unstable conditions setting the detection level to 3 could result in frequent execution of TOSHIBA HDD Protection which will slow Hard Disk Drive reading and writing Set a lower detection level when the speed of Hard Disk Drive reading and writing is a priority
23. 08 10 Spain ATAAB ANO05 007 012 and ES01 Switzerland ATAAB AN002 All other countries regions ATAAB AN003 004 Specific switch settings or software setup are required for each network please refer to the relevant sections of the user guide for more details The hookflash timed break register recall function is subject to separate national type approvals It has not been tested for conformity to national type regulations and no guarantee of successful operation of that specific function on specific national networks can be given viii User s Manual TECRA A11 S11 Satellite Pro S500 Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after ME August 13 2005 By participating in separate collection of products and batteries you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health For more detailed information about the collection and recycling programmes available in your country please visit our website http eu computers toshiba europe com or contact your local cit
24. 2 additional 3 35 installing 3 25 problems 8 19 removing 3 27 Memory Stick 3 20 inserting 3 22 problems 8 12 removing 3 23 Modem 3 5 connecting 4 29 disconnecting 4 30 jack 2 6 problems 8 22 properties menu 4 28 region selection 4 27 Moving the computer 4 36 MultiMediaCard 3 20 inserting 3 22 problems 8 13 removing 3 23 P Password power on 3 7 problems 8 7 Starting the computer by 6 11 Supervisor 6 11 user 6 10 PC Card 3 17 Power conditions 6 1 Hibernation Mode 1 10 indicators 6 2 panel on off 3 7 6 12 Shut Down mode Boot Mode 1 8 Sleep Mode 1 8 System Auto Off 6 13 turning off 1 8 turning on 1 7 Problems AC power 8 5 Additional memory module 8 19 Analyzing the problem 8 2 Battery 8 6 Bluetooth 8 23 Dual Pointing device 8 13 DVD Super Multi drive 8 10 eSATA device 8 18 External monitor 8 21 Fingerprint Sensor 8 16 Hard disk drive 8 9 Hardware and system checklist 8 3 Internal display panel 8 8 Keyboard 8 7 LAN 8 23 Memory Stick 8 12 MultiMediaCard 8 13 Overheating power down 8 5 Password 8 7 PC Card 8 11 Power 8 4 Real Time Clock 8 7 SD SDHC Card 8 11 Self test 8 4 Smart Card 8 11 Sound system 8 20 System start up 8 4 TOSHIBA support 8 24 Touch Pad 8 13 USB device 8 16 USB mouse 8 15 Wireless LAN 8 23 xD picture card 8 12 Processor 3 1 User s Manual Index 3 TECRA A11 S11 Satellite
25. 3 4 5 and 6 with another finger E tis strongly recommended that you register 2 or more fingerprints E You cannot enroll the same fingerprint more than once even on a different user account Delete the Fingerprint Data Saved fingerprint data is stored in special non volatile memory inside the fingerprint sensor Therefore if you give the computer to someone else or dispose of it in any way the following process is recommended to delete your fingerprint information Delete the fingerprint data for the currently logged in user 1 Click Start gt All Programs gt TOSHIBA gt Utilities gt TOSHIBA Fingerprint Utility or double click the utility icon in the Taskbar 2 Swipe your finger across the fingerprint sensor 3 The TOSHIBA Fingerprint Utility main menu is displayed Select Enroll in the main menu 4 Inthe Enroll window it enables you to delete the fingerprint data for the currently logged in user Click an enrolled finger you want to delete Are you sure you want to delete this template message box will appear on the screen and then click OK button If you want to delete other fingerprints repeat this step If only one fingerprint is registered the message Sorry At least one fingerprint is required will appear after clicking OK You are not allowed to delete a unique fingerprint 5 Click Close 6 Are you sure you want to quit is displayed Click OK It will be returned to the TOSHIB
26. A11 S11 Satellite Pro S500 sx lt p Bridge media slot This slot lets you insert an SD SDHC memory card miniSD microSD Card Memory Stick PRO PRO Duo xD Picture Card and MultiMediaCard Refer to the Optional devices section in Chapter 3 Hardware Utilities and Options Keep foreign metal objects such as screws staples and paper clips out of the Bridge media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Off On Wireless Slide this switch to the left to turn off Wireless communication LAN Bluetooth and Wireless WAN functions switch Slide it to the right to turn on the functions Provided with some models E Do not use the Wireless LAN Wi Fi or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation E Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device Radio waves may affect pacemaker or medical device operation possibly resulting in serious injury Follow the instruction of your medical device when using any wireless functionality E Always turn off wireless functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors Rad
27. AccuPoint A pointing device integrated into the TOSHIBA computer keyboard adaptor A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is capable of doing some processing may also be called a controller alphanumeric Keyboard characters including letters numbers and other symbols such as punctuation marks or mathematical symbols alternating current AC Electric current that reverses its direction of flow at regular intervals analog signal A signal whose characteristics such as amplitude and frequency vary in proportion to are an analog of the value to be transmitted Voice communications are analog signals application A group of programs that together are used for a specific task such as accounting financial planning spreadsheets word processing and games ASCII American Standard Code for Information Interchange ASCII code is a set of 256 binary codes that represent the most commonly used letters numbers and symbols asynchronous Lacking regular time relationship As applied to computer communications asynchronous refers to the method of transmitting data that does not require a steady stream of bits to be transmitted at regular time intervals
28. Acronyms are also defined in the Glossary Icons identify ports dials and other parts of your computer The indicator panel also uses icons to identify the components it is providing information on xviii User s Manual TECRA A11 S11 Satellite Pro S500 Keys The keyboard keys are used in the text to describe many computer operations A distinctive typeface identifies the key top symbols as they appear on the keyboard For example ENTER identifies the ENTER key Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example CTRL C means you must hold down CTRL and at the same time press C If three keys are used hold down the first two and at the same time press the third ABC When procedures require an action such as clicking an icon or entering text the icon s name or the text you are to type in is represented in the typeface you see to the left Display D Names of windows or icons or text generated by the E ABC computer that appear on its display screen are presented in the type face you see to the left Messages Messages are used in this manual to bring important information to your attention Each type of message is identified as shown below Pay attention A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage you
29. Battery off DC IN green User s Manual 6 1 TECRA A11 S11 Satellite Pro S500 Power conditions continued Power on Power off no operation AC adaptor Battery chargeis Operates not above low battery LED Battery off connected trigger point DC IN off Battery charge is Operates below low battery e LED Battery flashes orange trigger point DC IN off Battery charge is Computer shuts down exhausted No battery e No operation installed LED Battery off DC IN off Monitoring of power condition As shown in the below table the Battery DC IN and Power indicators on the system indicator alert you to the computer s operating capability and battery charge status Battery indicator Check the Battery indicator to determine the status of the battery pack The following indicator lights indicate the battery status Flashing orange The battery charge is low the AC adaptor must be connected in order to recharge the battery Orange Indicates the AC adaptor is connected and the battery is charging Green Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light oT If the battery pack becomes too hot while it is being charged the charge J will stop and the Battery indicator will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whethe
30. Before you write or rewrite to any of the media supported by the DVD Super Multi Drive please read and follow all of the setup and operating instructions in this section If you fail to do so you may find that the DVD Super Multi drive may not function properly and you may fail to write or rewrite information successfully this may cause you to either lose data or incur other damage to the drive or media Disclaimer TOSHIBA does not bear responsibility for the following E Damage to any CD R CD RW DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM disc that may be caused by writing or rewriting with this product E Any change or loss of the recorded contents of CD R CD RW DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM media that may be caused by writing or rewriting with this product or for any business profit loss or business interruption that may be caused by the change or loss of the recorded contents E Damage that may be caused by using third party equipment or software Given the technological limitations of current optical disc writing drives you may experience unexpected writing or rewriting errors due to disc quality or problems with hardware devices In view of this it is good practice to make two or more copies of important data in case of any undesired change or loss of the recorded contents 4 18 User s Manual TECRA A11 S11 Satellite Pro
31. Detail button in the TOSHIBA HDD Protection Properties window Detection Level Amplification When the AC adaptor is disconnected or the lid is closed HDD Detection assumes that the computer will be carried and sets the detection level to the maximum for 10 seconds HDD Protection Message Specify whether to display a message when TOSHIBA HDD Protection is active T This function does not work when the computer is booting in Sleep Mode J in Hibernation Mode in transition to Hibernation Mode recovering from Hibernation Mode or powered off Do not subject the computer to vibration or impact while the function is disabled Using the TOSHIBA USB Sleep and Charge Utility This utility displays whether the USB Sleep and Charge function is enabled or disabled and shows the positions of USB ports that support the USB Sleep and Charge function lt also displays the remaining battery capacity USB Sleep and Charge Your computer can supply USB bus power DC5V to the USB port even when the power of the computer is turned OFF Power OFF includes Sleep Mode Hibernation Mode or shutdown state 4 38 User s Manual TECRA A11 S11 Satellite Pro S500 This function can be used for ports that support the USB Sleep and Charge function hereinafter called compatible ports Compatible ports are USB ports that have the 4 symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible ex
32. File System is used to encrypt a file the file cannot be further encrypted using the encryption function of this software You can back up the fingerprint data or the information registered to Automatic password input in IE Please use Import Export on TOSHIBA Fingerprint Utility main menu Please also refer to the fingerprint utility Help file for more information You can start it using the following method E Click Start gt All Programs gt TOSHIBA gt Utilities gt TOSHIBA Fingerprint Utility The main screen is displayed Click in the lower left corner of the screen Fingerprint utility limitations TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error free or that it will accurately screen out unauthorized users at all times TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software E The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints E The recognition success rate may differ from user to user Setup Fingerprint Registration Please use the following procedure when first using fingerprint authentication i E n use the fingerprint authentication system will use the same username and password as defined within th
33. If you feel the microphone volume level is inadequate move the Microphone Boost slider to a higher level PC Beep Level Follow the steps below to change the PC Beep playback level 1 Right click on the speaker icon on the Taskbar and select Playback devices in the sub menu 2 Select Speakers and click Properties 3 On the Levels tab move the PC Beep slider to increase or decrease the PC Beep volume level Audio Enhancements In order to apply the sound effects for your current speaker follow the steps below 1 Right click on the speaker icon on the Taskbar and select Playback Devices from the sub menu 2 Select Speakers and click Properties 3 Onthe Enhancements tab select the sound effects you would like and click Apply User s Manual 4 25 TECRA A11 S11 Satellite Pro S500 Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek Audio Manager To launch the Realtek Audio Manager click Start gt Control Panel select Large icons from View by then click Realtek HD Audio Manager When you first launch the Realtek Audio Manager you will see two device tabs Speakers is the default output device Microphone is the default input device To change the default device click the Set Default Device button under the chosen device tab Information Click the information button to view hardware information software information and language setting Po
34. Leading Innovation gt gt gt screen appears release the F2 key 2 Set the TPM in the Security tab to Enabled 3 Press the F10 key 4 Press the Y key to accept the changes The computer will restart In order to change the TPM setting when the Hide TPM setting is currently set to Yes switch the Hide TPM setting from Yes to No 3 14 User s Manual TECRA A11 S11 Satellite Pro S500 Optional devices Optional devices can expand the computer s capabilities and its versatility This section describes the connection or installation of the following devices Cards memory E ExpressCard E Smart Card E Bridge media slot HM Secure Digital SD Card SD memory card SDHC memory card miniSD Card microSD Card E Memory Stick Memory Stick Memory Stick PRO Memory Stick PRO Duo xD picture card E MultiMediaCard E Additional memory module Peripheral devices Hard disk drive pack External monitor USB FDD Kit eSATA device Serial device TOSHIBA Express Port Replicator Other E Security lock ExpressCard i The computer may be equipped with a single ExpressCard slot into which any ExpressCard device that meets industry standards either manufactured by TOSHIBA or another vendor can be installed The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at a theoretical maximum rate of 2 5 Gbps Inserting an ExpressCard
35. Recovery Media you have created or the hard disk drive recovery process to restore the computer to the state it was in when you originally received it To perform this restoration follow the steps below When the sound mute feature has been activated by pressing the FN ESC key be sure to disable this to allow sounds to be heard before starting the restore process Please refer to Chapter 5 The Keyboard for further details You can not use System Recovery Options if restoring the pre installed software without System Recovery Options When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost 1 Load the Recovery Media into the computer and turn off the computer s power 2 While holding down F12 key on the keyboard turn on your computer when the TOSHIBA Leading Innovation gt gt gt logo screen appears release the F12 key 3 Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media Please refer to the Boot Priority section in Chapter 7 HW Setup for further information 4 Amenu will be displayed from which you should follow the on screen instructions When drivers utilities are installed you can setup the respective drivers utilities from the following place To open the setup files Click Start gt All Programs gt TOSHIBA gt Applications and Drivers Restoring the pre installed software from the R
36. S500 Before writing or rewriting E Based on TOSHIBA limited compatibility testing we suggest the following manufacturers of CD R CD RW DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM media however it must be noted that disc quality can affect write or rewrite success rates Please also be aware that in no event does TOSHIBA guarantee the operation quality or performance of any disc CD R TAIYO YUDEN CO Ltd MITSUBISHI KAGAKU MEDIA CO LTD Hitachi Maxell Ltd CD RW Multi Speed and High Speed MITSUBISHI KAGAKU MEDIA CO LTD CD RW Ultra Speed MITSUBISHI KAGAKU MEDIA CO LTD DVD R DVD Specifications for Recordable Disc for General Version 2 0 TAIYO YUDEN Co Ltd for 8x and 16x speed media MITSUBISHI KAGAKU MEDIA CO LTD for 8x and 16x speed media Hitachi Maxell Ltd for 8x and 16x speed media DVD R Dual Layer MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 8x speed media DVD R MITSUBISHI KAGAKU MEDIA CO LTD for 8x and 16x speed media TAIYO YUDEN CO Ltd for 8x and 16x speed media DVD R Double Layer MITSUBISHI KAGAKU MEDIA CO LTD for 2 4x and 8x speed media DVD RW DVD Specifications for Recordable Disc for Version 1 1 or version 1 2 Victor Company of Japan Ltd JVC for 4x and 6x speed media MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 6x speed media DVD RW MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 8x speed media DVD RAM D
37. Satellite Pro S500 Memory Stick For further information please refer to Chapter 3 Hardware Utilities and Options Problem Memory Stick Memory Stick PRO Memory Stick PRO Duo error occurs You cannot write to an Memory Stick Memory Stick PRO Memory Stick PRO Duo You cannot read a file xD picture card Procedure Remove the Memory Stick Memory Stick PRO Memory Stick PRO Duo from the computer and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your Memory Stick Memory Stick PRO Memory Stick PRO Duo for further information Remove the Memory Stick Memory Stick PRO Memory Stick PRO Duo from the computer and check to ensure that it is not write protected Check to ensure the required file is actually on the Memory Stick Memory Stick PRO Memory Stick PRO Duo that is inserted into the computer If you are still unable to resolve the problem contact your reseller dealer or service provider For further information please refer to Chapter 3 Hardware Utilities and Options Problem xD picture card error occurs You cannot read a file Procedure Remove the xD picture card from the computer and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your xD picture card for further information Check to ensure the req
38. Try does not respond to moving the mouse again after waiting a short pointing device while operation User s Manual 8 13 TECRA A11 S11 Satellite Pro S500 Problem Double tapping Touch Pad or double clicking AccuPoint does not work The on screen pointer moves too fast or too slow The reaction of Touch Pad is either too sensitive or not sensitive enough Procedure In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility click Start gt Control Panel gt Hardware and Sound gt Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start gt Control Panel gt Hardware and Sound gt Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as required and click OK Adjust the touch sensitivity 1 Click Start gt Control Panel gt Hardware and Sound gt Mouse 2 Within the Mouse Properties window click the Advanced tab 3 Click the Advanced feature settings button 4 Advanced feature settings is displayed 5 Inthe Touch Pad tab click Settings button within the Pointer speed and tapping settings 6 Detailed Touch Pad settings
39. and then click OK 4 26 User s Manual TECRA A11 S11 Satellite Pro S500 Modem i 4 On the Recording tab select Microphone and click Properties 5 On the Advanced tab select 2 channel 16 bit 48000 Hz DVD Quality in the pull down menu of the Default Format pane 6 On the TOSHIBA Mic Effect tab select the Enable Echo Canceller check box and click Apply This section describes how to connect and disconnect the internal modem to and from a telephone jack E Connection to any communication line other than an analog phone line could cause a computer system failure E Connect the built in modem only to ordinary analog phone lines E Never connect the built in modem to a digital line ISDN E Never connect the built in modem to the digital connector on a public telephone or to a digital private branch exchange PBX MH Never connect the built in modem to a key telephone system for residences or offices E Avoid using your computer modem with the telephone cable connected during an electrical storm There may be a remote risk of electric shock from lightning Modem functions cannot be used in models which are not equipped with a modem Region selection A J Telecommunication regulations vary from one region to another so you will need to make sure the internal modem s settings are correct for the region in which it will be used The built in modem can be used only in specified countries an
40. at a constant speed If you find that this does not improve the authentication rate you should try to adjust the speed at which the finger is swiped E f there are any changes in the environment or settings related to authorization you will be required to provide authorization information such as a User Password and if applicable the HDD Hard Disk Drive password Overview about Fingerprint Single Sign on feature This is a feature that allows the user to complete the authentication for both the User BIOS Password and if applicable the HDD Hard Disk Drive Password and logging onto Windows using only one fingerprint authentication when booting up It is necessary to register the User BIOS Password and Windows Logon Password before using the Fingerprint boot authentication and this Fingerprint Single Sign On Feature Please use the TOSHIBA Password Utility to register your User BIOS Password If Windows Logon is not the default for your system see Manual to register your Windows Logon Password Only one fingerprint authentication is required to replace the User BIOS Password and if applicable the HDD Hard Disk Drive Password and the Windows Logon Password How to Enable Fingerprint boot authentication and Single Sign On feature It is necessary to first enroll your fingerprint with the TOSHIBA Fingerprint Utility prior to enabling and configuring the boot authentication and Single Sign On feature You should check that your
41. automatically recognize connections of external devices and make the necessary configurations in the computer pointing device Any device such as the Touch Pad or a mouse that enables you to move the cursor on the screen port The electrical connection through which the computer sends and receives data to and from devices or other computers Power Saver A TOSHIBA utility that lets you set the parameters for various power saving functions program A set of instructions a computer can execute that enables it to achieve a desired result See also application prompt A message the computer provides indicating it is ready for or requires information or an action from you R Radio frequency interference RFI shield A metal shield enclosing the printed circuit boards of the printer or computer to prevent radio and TV interference All computer equipment generates radio frequency signals The FCC regulates the amount of signals a computing device can allow past its shielding A Class A device is sufficient for office use Class B provides a more stringent classification for home equipment use TOSHIBA portable computers comply with Class B computing device regulations Random Access Memory RAM Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare ROM resol
42. be used in your country region The channel configuration is managed as follows E For wireless clients that operate in a Wireless LAN Infrastructure the Wireless LAN module will automatically start operation at the channel identified by the Wireless LAN Access Point When roaming between different access points the station can dynamically switch to another channel if required E For Wireless LAN modules installed in wireless clients that operating in a peer to peer mode the module will use the default channel 10 E In a Wireless LAN Access Point the Wireless LAN module will use the factory set default channel printed in bold unless the LAN Administrator selected a different channel when configuring the Wireless LAN Access Point device User s Manual C 5 TECRA A11 S11 Satellite Pro S500 C 6 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix D Bluetooth wireless technology Interoperability Bluetooth Adaptor from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to E Bluetooth Specification Ver 2 1 EDR as defined and approved by The Bluetooth Special Interest Group E Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special interest Group JN E When you use Bluetooth Adaptor from TOSHIBA close to 2 4 GHz Wireless LAN d
43. cables have to provide assurance that the system PC plus options cables still fulfils the required standards To avoid general EMC problems the following guidance should be noted E Only CE marked options should be connected implemented E Only best shielded cables should be connected vi User s Manual TECRA A11 S11 Satellite Pro S500 Working environment This product was designed to fulfil the EMC Electromagnetic Compatibility requirements to be observed for so called Residential commercial and light industry environments TOSHIBA do not approve the use of this product in working environments other than the above mentioned Residential commercial and light industry environments For example the following environments are not approved E Industrial Environments e g environments where a mains voltage of 380 V three phase is used E Medical Environments E Automotive Environments E Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA The consequences of the use of this product in non approved working environments may be E Interference with other devices or machines in the near surrounding area E Malfunction of or data loss from this product caused by disturbances generated by other devices or machines in the near surrounding area Therefore TOSHIBA strongly recommend that the elect
44. caused by extensive keyboard use Instruction Manual for Safety and Comfort also includes information on work space design posture and lighting that can help reduce physical stress Heat injury E Avoid prolonged physical contact with the computer If the computer is used for long periods its surface can become very warm While the temperature will not feel hot to the touch if you maintain physical contact with the computer for a long time for example if you rest the computer on your lap or if you keep your hands on the palm rest your skin might suffer a low heat injury E If the computer has been used for a long time avoid direct contact with the metal plate supporting the various interface ports as this can become hot E The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it E Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction ExpressCard overheating Some ExpressCards can become hot during prolonged use which may result in errors or instability in the operation of the device in question In addition you should also be careful w
45. equipment and the receiver E Connect the equipment to outlet on a circuit different from that to which the receiver is connected E Consult the dealer or an experienced radio TV technician for help TOSHIBA is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this Bluetooth Adaptor from TOSHIBA or the substitution or attachment of connecting cables and equipment other than specified by TOSHIBA The correction of interference caused by such unauthorized modification substitution or attachment will be the responsibility of the user Caution Exposure to Radio Frequency Radiation The radiated output power of the Bluetooth Adaptor from TOSHIBA is far below the FCC radio frequency exposure limits Nevertheless the Bluetooth Adaptor from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca rpb User s Manual D 3 TECRA A11 S11 Satellite Pro S500 Taiwan Article 12 Without permission granted by the DGT or NCC any company enterprise or user is not allowed to change frequency enhance transmitting power or alter original character
46. failure E Connect the built in modem only to ordinary analog phone lines E Never connect the built in modem to a digital line ISDN E Never connect the built in modem to the digital connector on a public telephone or to a digital private branch exchange PBX E Never connect the built in modem to a key telephone system for residences or offices E Avoid using your computer modem with the telephone cable connected during an electrical storm There may be a remote risk of electric shock from lightning 1 Plug the end of the modular cable into the computer s modem jack 2 Plug the other end of the modular cable into a telephone jack 1 Modem jack 2 Modular cable 3 Telephone jack Figure 4 10 Connecting the internal modem JN Do not pull on the cable or move the computer while the cable is connected 7 If you use a storage device such as an optical disc drive or hard disk drive J connected to a 16 bit PC Card you might experience the following problems with the operation of the modem E The modem speed is slow or communication is periodically interrupted E Skips or jumps may be noted in sound User s Manual 4 29 TECRA A11 S11 Satellite Pro S500 Disconnecting the modular cable To disconnect the modular cable follow the steps as detailed below 1 2 Pinch the lever on the plug in the telephone jack and pull it out from within the connector Pinch the lever on the plug in the computer s modem ja
47. fingerprint is enrolled before configuring the settings 1 Logon as Administrator means a user has administrator privileges 2 Click Start gt All Programs gt TOSIHBA gt Utilities gt TOSHIBA Fingerprint Utility 3 Swipe your finger across the fingerprint sensor 4 The TOSHIBA Fingerprint Utility main menu is displayed Click Run As Administrator in lower left 5 User Account Control window is displayed Click Yes 6 Swipe your finger across the fingerprint sensor User s Manual 4 9 TECRA A11 S11 Satellite Pro S500 7 Select Setting in the main menu to open the Setting window you can E Select Boot authentication check box if you want to use the fingerprint boot authentication feature E Select Boot authentication and Single sign on check boxes if you want to use the Single Sign on feature 8 Click Apply 9 Save succeeded is displayed Click OK 10 Click Close 11 Are you sure you want to quit is displayed Click OK It will be returned to the TOSHIBA Fingerprint Utility main menu This modified configuration for fingerprint boot authentication and Single Sign on feature becomes effective the next time the system is booted up Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger TOSHIBA Web Camera Application will hel
48. module by its edges and remove it from the computer E f you use the computer for a long time the memory modules and the circuits locating close to the memory modules will become hot In this case let them cool to room temperature before you replace them Or you will get burnt if you touch any of them E Do not touch the connectors on the memory module or on the computer Debris on the connectors may cause memory access problems 1 Latches Figure 3 11 Removing the memory module 9 Seat the memory module cover in place and secure it with one screw T Take care to ensure that the memory module cover is firmly closed 10 Install the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 11 Turn your computer over 3 28 User s Manual TECRA A11 S11 Satellite Pro S500 External monitor An external analog monitor can be connected to the external monitor port on the computer To connect a monitor follow the steps as detailed below Connecting the monitor cable 1 Turn the computer s power off 2 Connect the monitor cable to the external monitor port and tighten the screws on the left and right hand side of the connector as required 1 External monitor port 2 Monitor cable Figure 3 12 Connecting the monitor cable to the external monitor port 3 Turn the external monitor s power on 4 Turn the computer s power on When you tu
49. not use an ExpressCard please be sure to insert a J Dummy card Smart Card A Smart Card is a credit card sized plastic card An extremely thin integrated circuit IC chip is embedded into the card on which information can be recorded These cards can be used for a wide variety of applications including telephone related and electronic monetary payments This section contains information on the proper use of the Smart Card slot and it is strongly recommended that you read it before operating the computer Some models are equipped with a Smart Card slot F E Your computer supports SO7816 3 asynchronous cards support protocols are T 0 and T 1 with a working voltage of 5V E The computer is equipped with either a PC Card slot or a Smart Card slot User s Manual 3 17 TECRA A11 S11 Satellite Pro S500 Inserting a Smart Card The Smart Card slot is located on the right side of the computer The Windows hot install feature allows you to insert a Smart Card while the computer is turned on To install a Smart Card follow the steps as detailed below 1 Insert the Smart Card into the Smart Card slot with the metal connectors facing up 2 Press the Smart Card gently to ensure a firm connection is made The computer will identify the Smart Card and display an icon in the Windows Taskbar MH When inserting a Smart Card into the Smart Card slot make sure to confirm that the card is oriented correctly before in
50. pack also referred to in this manual as the main battery You can purchase additional battery packs for extended use of the computer away from an AC power source although you should not change the battery pack while the AC adaptor is connected Before you remove the battery pack save your data and shut down the computer or place the computer into Hibernation Mode Please be aware that when placing the computer into Hibernation Mode the contents of memory will be saved to the hard disk drive although for safety sake it is best to also save your data manually User s Manual 6 3 TECRA A11 S11 Satellite Pro S500 i Real Time Clock RTC battery The Real Time Clock RTC battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off If the RTC battery becomes completely discharged the system will lose this information and the real time clock and calendar will stop working in this instance the following message will be displayed when you turn on the power B RTC Power Failure Check system Then press F2 key You can change the Real Time Clock settings by turning the computer on while pressing the F2 key and then release the F2 key when the TOSHIBA Leading Innovation gt gt gt screen appears Please refer to Chapter 8 Troubleshooting for further information The RTC battery does not charge while the computer i
51. such as digital cameras and Personal Digital Assistants E Keep foreign objects out of the Bridge media slot Never allow metal objects such as screws staples and paper clips to enter the computer or Keyboard Foreign metal objects can create a short circuit which can cause computer damage and fire possibly resulting in serious injury E Memory Stick Duo is not compatible with the Bridge media slot Do not insert Memory Stick Duo into the slot or you may not be able to remove it Data may be lost or damaged if you use any memory media other than those supported User s Manual 3 19 TECRA A11 S11 Satellite Pro S500 1 E This Bridge media slot supports the following memory media E Secure Digital SD Card SD memory card SDHC memory card miniSD Card microSD Cara E Memory Stick Memory Stick Memory Stick PRO Memory Stick PRO Duo E xD picture card E MultiMediaCard MMC E Please note that an adaptor is required to use miniSD microSD Card Please note that an adaptor is required to use Memory Stick PRO Duo E Please note that not all memory media have been tested and verified to work correctly Therefore it is not possible to guarantee that all memory media will operate properly E The slot does not support Magic Gate functions LPS Secure Digital SD Card MicroSD card adaptor and microSD card Oo MultiMediaCard MMC N Vig Memory Stick xD picture card Figure 3 5 Examples of memory med
52. the likeness of a registrant such as hair style changes wearing a cap or wearing glasses may effect the recognition rates when such changes occur after the registrant had registered E TOSHIBA Face Recognition may incorrectly recognize faces that are similar to a registrant E For high security purposes TOSHIBA Face Recognition is not a suitable substitute for Windows passwords When security is a high priority use your established Windows passwords to log in E Bright background light and or shadows may prevent a registrant from being recognized correctly In that case log in using your Windows password If recognition of a registrant fails repeatedly refer to your computer documentation to learn ways to improve recognition performance E TOSHIBA Face Recognition records face data in a log when face recognition fails When transferring ownership or disposing of your computer please uninstall the application or delete all the logs created by the application For details on how to do this see help file E TOSHIBA Face Recognition can be used only in Windows 7 User s Manual 4 11 TECRA A11 S11 Satellite Pro S500 Disclaimer Toshiba does not guarantee that the face recognition utility technology will be completely secure or error free Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times Toshiba is not liable for any failure or damage that might arise o
53. time clock 3 3 6 4 save mode 3 7 types 6 3 Battery pack 2 8 3 3 additional 6 1 replacing 6 8 Bluetooth 3 6 4 31 Bluetooth Stack for Windows by Toshiba 3 11 problems 8 23 Boot Priority 7 3 Bridge media slot 2 2 3 19 indicator 2 13 using 3 19 C Cleaning the computer 4 35 Cooling vents 2 3 D DC IN indicator 2 12 6 3 Display 3 4 automatic power off 3 6 brightness down 5 4 brightness up 5 4 controller B 1 hinges 2 10 opening 1 6 screen 2 10 Docking port 2 7 Documentation list 1 1 Dual Pointing Device AccuPoint 2 11 4 2 AccuPoint control buttons 2 11 Touch Pad 2 11 4 1 8 13 Touch Pad control buttons 2 11 4 1 using 4 1 DVD Super Multi drive problems 8 10 writing 4 18 DVD ROM drive using 4 14 E eco button 3 6 Equipment checklist 1 1 eSATA device 3 32 eSATA USB combo port 2 3 problems 8 18 ExpressCard 3 15 inserting 3 15 removing 3 17 External monitor 2 5 3 29 problems 8 21 User s Manual Index 1 TECRA A11 S11 Satellite Pro S500 F Fingerprint Sensor problems 8 16 using 4 3 Floppy diskette care 4 24 FN 1 TOSHIBA Zooming Utility reduce 5 5 FN 2 TOSHIBA Zooming Utility enlarge 5 5 FN Enter 5 3 FN ESC Mute 5 3 FN F1 Lock 5 3 FN F10 Arrow mode 5 3 FN F11 Numeric mode 5 3 FN F12 ScrLock 5 3 FN F2 Power Plan 5 3 FN F3 Sleep 5 4 FN F4 Hibernate 5 4 FN F5 Output 5 4
54. to set the processor s operating mode Dynamic CPU Frequency Mode This option allows you to configure the power saving modes associated with the processor the following settings are available Dynamically The processor s power consumption and automatic Switchable clock speed switching functions are enabled in use the processor s operation is automatically switched when necessary default Always High The processor s power consumption and automatic clock speed switching functions are disabled in use the processor will always run at its highest level of power consumption and its highest speed Always Low The processor s power consumption and automatic clock speed switching functions are disabled in use the processor will always run at a lower level of power consumption and a low speed LAN Wake up on LAN This feature lets the computer s power be turned on from shudown when it receives a wake up packet Magic packet from the LAN Do not install or remove a memory module while Wake up on LAN is enabled MH The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature E Regarding Wake up on LAN from sleep or hibernation you must check the Allow the device to wake the computer check box within the LAN Device properties This feature does not effect the Wake up on LAN from sleep or hibernation Power will be automatically turned on when a signal
55. when using the fingerprint sensor A failure to follow these guidelines might result in damage to the sensor sensor failure fingerprint recognition problems or a lower fingerprint recognition success rate E Do not scratch or poke the sensor with your nails or any hard or sharp objects E Do not press the sensor strongly E Do not touch the sensor with a wet finger or any wet objects keep the sensor surface dry and free from water vapor E Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt may scratch it 4 4 User s Manual TECRA A11 S11 Satellite Pro S500 E Do not paste stickers or write on the sensor E Do not touch the sensor with a finger or any other object which may have a build up of static electricity on it Observe the following before you place your finger on the sensor whether for fingerprint enrollment registration or recognition E Wash and dry your hands thoroughly mM Remove static electricity from your fingers by touching any metal surface Static electricity is a common cause of sensor failures especially when the weather is dry E Clean the sensor with a lint free cloth do not use detergent or any other chemicals to clean the sensor E Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate E Soaked or swollen finger for example as
56. window is displayed 7 Move the slider bar to adjust the sensitivity in the Touch Sensitivity 8 Click OK button 9 Click the OK button on Advanced feature setting screen If you are still unable to resolve the problem contact your reseller dealer or service provider 8 14 User s Manual TECRA A11 S11 Satellite Pro S500 USB mouse Problem On screen pointer does not respond to mouse operation Double clicking does not work The on screen pointer moves too fast or too slow The on screen pointer moves erratically Procedure In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port it in order to ensure it is firmly attached In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility click Start gt Control Panel gt Hardware and Sound gt Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start gt Control Panel gt Hardware and Sound gt Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as required and click
57. you to set the priority for booting the computer The Boot Priority Options setting window will be displayed as shown below Click the up and down arrow buttons to adjust the priority Keyboard USB SATA Geners Dupi CPU This tad sets the Boot Procty of the device Boot Prorty Options High Ponty CIA CO OWO i A Y LAN USS Memory BOS Sunport Type HOD FDO You can override the settings and manually select a boot device by pressing one of the following keys while the computer is booting U N 1 Cc M E Selects the USB floppy diskette drive Selects the network Selects the built in hard disk drive Selects the CD ROM 2 Selects the USB memory drive Selects the eSATA HDD 1 The floppy diskette drive will be used to start the computer when there is a bootable disk contained in the external drive 2 The optical disc drive will be used to start the computer when there is a bootable disk contained in the drive User s Manual 1 8 TECRA A11 S11 Satellite Pro S500 J To change the boot drive follow the steps below 1 Hold down F12 and boot the computer when the TOSHIBA Leading Innovation gt gt gt screen appears release the F12 key 2 Use the up and down cursor keys to select the boot device you want and press ENTER If a Supervisor Password has been set manual boot device selection functions may be restricted The boot device selection methods described above will not change t
58. 1 A CLASS 1 LASER PRODUCT LASER KLASSE 1 pa TEAC Corporation 1 47 OCHIAI TAMA SHI TOKYO JAPAN xii User s Manual TECRA A11 S11 Satellite Pro S500 TEAC DVD Super Multi with Double Layer Recording DV W28S MN E The DVD Super Multi drive model employs a laser system To ensure E proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized service location E Use of controls adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure E 7o prevent direct exposure to the laser beam do not try to open the enclosure Location of the required label o q SERIAL NO O o MANUFACTURED THIS PRODUCT COMPLIES WITH 21 CFR 1040 10 AND 1040 11 EXCEPT FOR DEVIATIONS PURSUANT TO LASER NOTICE NO 50 DATED JULY 26 2001 A CLASS 1 LASER PRODUCT LASER KLASSE 1 a TEAC Corporation 1 47 OCHIAI TAMA SHI TOKYO JAPAN User s Manual xiii TECRA A11 S11 Satellite Pro S500 Panasonic Communications DVD Super Multi with Double Layer Recording UJ890 WN E The DVD Super Multi drive model employs a laser system To ensure proper use of this product please read this instruction manual carefully and retain for future referenc
59. 2 3 Hold down ALT with the overlay on or ALT FN with overlay off Using the overlay keys type the ASCII code of the character you require Release ALT or ALT FN the ASCII character will appear on the display screen User s Manual 57 TECRA A11 S11 Satellite Pro S500 5 8 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 6 Power and Power Up Modes The computer s power resources include the AC adaptor battery pack and any internal batteries This chapter provides details on making the most effective use of these resources and includes information on charging and changing batteries tips for saving battery power and information on the different power up modes Power conditions The computer s operating capability and battery charge status are affected by different power conditions including whether an AC adaptor is connected whether a battery pack is installed and what the charge level is for that battery AC adaptor Battery fully connected charged Battery partially charged or no charge No battery installed Power conditions Power on Operates No charge LED Battery green DC IN green Operates e Charge LED Battery orange DC IN green Operates No charge LED Battery off DC IN green Power off no operation e No charge e LED Battery green DC IN green Quick charge LED Battery orange DC IN green No charge LED
60. 6 2 Securing the battery pack 3 Turn your computer over User s Manual 6 9 TECRA A11 S11 Satellite Pro S500 TOSHIBA Password Utility i The TOSHIBA Password Utility provides two levels of password security User and Supervisor Passwords set by the TOSHIBA Password Utility function are different from the Windows password User Password ll i To start the utility point to or click the following items Start gt All Programs gt TOSHIBA gt Utilities gt Password Utility User authentication may be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords etc User Password field E Set button Click this button to register a password of up to 50 characters After a password is set you will be prompted to enter it when you start the computer Check Set the same string simultaneously as the HDD User Password when setting the HDD User Password E After you set the password a dialog box will be displayed asking whether you want to save it to a floppy diskette or other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe place E When entering the character string to register the password enter from the keyboard character by character and do not enter as ASCII code or copy and paste the character string In addition ensure that the registered password is correct by outputting the cha
61. A Fingerprint Utility main menu Delete all users fingerprints 1 In the TOSHIBA Fingerprint Utility main menu click Run as administrator in the lower left User Account Control window is displayed Click Yes Swipe your enrolled finger Select Fingerprint Control option A list of fingerprint information for all users is shown in the screen Click Delete All in the lower right gr 0 O User s Manual 4 7 TECRA A11 S11 Satellite Pro S500 6 Are you sure you want to delete all fingerprints message box will appear on the screen Click OK 7 Click Close 8 Are you sure you want to quit is displayed Click OK It will be returned to the TOSHIBA Fingerprint Utility main menu Windows Logon via Fingerprint Authentication i In place of the usual Windows logon by ID and password fingerprint authentication also allows logon to Windows This is useful especially when many users are using the PCs as user selection can be skipped Fingerprint Authentication Procedure 1 Start up the computer 2 The Logon Authorization screen is displayed Choose any of the enrolled fingers and swipe the fingerprint on the sensor If authentication is successful the user will be logged on to Windows E fthe fingerprint authentication fails please logon using the Windows logon password E Please logon using the Windows logon password if the fingerprint authentication failed for five times To logon using th
62. A collection of computers and associated devices that are connected by communications facilities A network allows you to share data and peripheral devices such as printers with other users and to exchange electronic mail Glossary 10 User s Manual TECRA A11 S11 Satellite Pro S500 non system disk A disk for storing programs and data that cannot be used to start the computer Compare system disk nonvolatile memory Memory that is capable of permanently storing information Turning the computer s power off does not alter data stored in nonvolatile memory numeric keypad overlay A feature that allows you to use certain keys on the keyboard to perform numeric entry or to control cursor and page movement O OCR Optical Character Recognition reader A technique or device that uses laser or visible light to identify characters and input them into a storage device online state A functional state of a peripheral device when it is ready to receive or transmit data operating system A group of programs that controls the basic operation of a computer Operating system functions include interpreting programs creating data files and controlling the transmission and receipt input output of data to and from memory and peripheral device output The results of a computer operation Output commonly indicates data 1 printed on paper 2 displayed at a terminal 3 sent through the serial port of internal modem or 4 s
63. CCITT Data transmission and reception 300 1200 2400 4800 7200 9600 12000 14400 16800 19200 21600 24000 26400 28800 31200 33600 bps Data reception only with V 90 28000 29333 30666 32000 33333 34666 36000 37333 38666 40000 41333 42666 44000 45333 46666 48000 49333 50666 52000 53333 54666 56000 bps Fax 2400 4800 7200 9600 12000 14400 bps 10 dBm 10 to 40 dBm 600 ohms 30 MNP class 4 and ITU T V 42 MNP class 5 and ITU T V 42bis 3 3V supplied by computer A 2 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix B Display Controller and Video mode Display controller J The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off Due to the display panel s increased resolution lines may appear broken in when displaying images in full screen text mode The display controller also controls the video mode and uses industry standard rules to govern the screen resolution and the maximum number of colors that can be displayed at any one time Therefore software written for a given video mode will run on any computer that supports that mode Video mode J Video mode settings are configured via the Display Properties dialog To open the Display Properties dialog click Start gt Control Panel gt Appearance and Personalization gt Display If you are running some applications for example a 3D application or video playb
64. Connectors Certification agencies oooooooocnororrrmann TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Cleaning the cooling module oooooococcncnoo o Legal Footnotes If your computer is stolen Glossary Index F 2 F 2 F 3 User s Manual TECRA A11 S11 Satellite Pro S500 Copyright 2010 by TOSHIBA Corporation All rights reserved Under the copyright laws this manual cannot be reproduced in any form without the prior written permission of TOSHIBA No patent liability is assumed with respect to the use of the information contained herein TOSHIBA TECRA A11 S11 Satellite Pro S500 Portable Personal Computer User s Manual First edition January 2010 Copyright authority for music movies computer programs databases and other intellectual property covered by copyright laws belongs to the author or to the copyright owner Copyrighted material can be reproduced only for personal use or use within the home Any other use beyond that stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer
65. DVD RW DVD RW DVD RAM Check the region code on the DVD It must match that on the DVD Super Multi drive Region codes are listed in the Optical disc drives section in Chapter 2 The Grand Tour 8 10 User s Manual TECRA A11 S11 Satellite Pro S500 SD SDHC Card For further information please refer to Chapter 3 Hardware Utilities and Options Problem Procedure SD SDHC Card error Remove the SD SDHC Card from the computer occurs and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your SD SDHC Card for further information You cannot write toan Remove the SD SDHC Card from the computer SD SDHC Card and check to ensure that it is not write protected You cannot read a file Check to ensure the required file is actually on the SD SDHC Card that is inserted into the computer If you are still unable to resolve the problem contact your reseller dealer or service provider Smart Card For further information please refer to Chapter 3 Hardware Utilities and Options Problem Procedure Smart Card error Remove the Smart Card from the computer occurs make sure to confirm that the card oriented correctly and reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your Smart Card for further information User s Manual 8 11 TECRA A11 S11
66. FN F6 Brightness Down 5 4 FN F7 Brightness Up 5 4 FN F8 Wireless 5 4 FN F9 Touch Pad 5 4 FN space Zoom 5 5 Function keys 5 2 G Graphics controller 3 4 H Hard disk drive 3 3 automatic power off 3 7 Hard Disk Drive Optical Disc Drive indicator 2 13 HDD Protection 4 36 Heat dispersal 3 7 4 40 Hibernation Mode 3 8 Hot keys 3 6 Brightness Down 5 4 Brightness Up 5 4 Hibernate 5 4 Lock 5 3 Mute 5 3 Output 5 4 Power Plan 5 3 Sleep 5 4 TOSHIBA Zooming Utility enlarge 5 5 TOSHIBA Zooming Utility reduce 5 5 Touch Pad 5 4 Wireless 5 4 Zoom 5 5 HW Setup accessing 7 1 Boot priority 7 3 CPU 7 5 display 7 2 general 7 2 keyboard 7 4 LAN 7 5 SATA 7 6 USB 7 6 window 7 1 Indicators 2 12 K Keyboard 5 1 emulating enhanced keyboard 5 2 FN Sticky key 5 5 Function keys F1 F12 5 2 Hot keys 5 3 problems 8 7 typewriter keys 5 1 Windows special keys 5 5 Keypad overlay 3 7 Arrow mode 5 6 Numeric mode 5 6 temporarily using normal keyboard overlay on 5 7 temporarily using overlay overlay off 5 7 turning on the overlays 5 6 Index 2 User s Manual TECRA A11 S11 Satellite Pro S500 L LAN 3 5 4 33 active indicator 2 6 cable types 4 34 connecting 4 34 disconnecting 4 35 jack 2 6 Link indicator 2 6 problems 8 23 Media care 4 23 Card care 3 21 CD DVDs 4 23 Floppy diskettes 4 24 Memory card care 3 22 Memory 3
67. HIBA Disc Creator Please be aware of the following limitations when you use the TOSHIBA Disc Creator DVD Video cannot be created using TOSHIBA Disc Creator DVD Audio cannot be created using TOSHIBA Disc Creator You cannot use TOSHIBA Disc Creator s Audio CD function to record music to DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW media Do not use the Disc Backup function of TOSHIBA Disc Creator in order to copy DVD Video or DVD ROM material that has copyright protection DVD RAM discs cannot be backed up using the Disc Backup function of TOSHIBA Disc Creator You cannot back up CD ROM CD R or CD RW media to DVD R DVD R Dual Layer or DVD RW media using the Disc Backup function of TOSHIBA Disc Creator You cannot back up CD ROM CD R or CD RW media to DVD R DVD R Double Layer or DVD RW media using the Disc Backup function of TOSHIBA Disc Creator You cannot back up DVD ROM DVD Video DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW to CD R or CD RW media using the Disc Backup function of TOSHIBA Disc Creator TOSHIBA Disc Creator cannot record in packet format You might not be able to use the Disc Backup function of TOSHIBA Disc Creator to back up a DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW disc that was made with other software on a different optical media recorder If you add data to a DVD
68. N 3 CHOME MINATO KU TOKYO 108 0022 JAPAN User s Manual XV TECRA A11 S11 Satellite Pro S500 International precautions CLASS 1 LASER PRODUCT LASER KLASSE 1 PRODUKT TO EN 60825 1 DFA 1 VF BL CLASS 1 LASER PRODUCT LASERSCHUTZKLASSE 1 PRODUKT TOEN60825 1 ADVERSEL USYNLIG LASERSTRALING VED ABNING NAR SIKKERHEDSAF BRYDER ER UDE AF FUNKTION UNDGA UDSAETTSLSE FOR STRALING CAUTION This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct exposure to the laser beam do not try to open the enclosure VORSICHT Dieses Ger t enth lt ein Laser System und ist als LASERSCHUTZKLASSE 1 PRODUKT klassifiziert F r den richtigen Gebrauch dieses Modells lesen Sie bitte die Bedienungsanleitung sorgf ltig durch und bewahren diese bitte als Referenz auf Falls Probleme mit diesem Modell auftreten benachrichtigen Sie bitte die n chste autorisierte Service Vertretung Um einen direkten Kontakt mit dem Laserstrahl zu vermeiden darf das Ger t nicht ge ffnet werden ADVARSEL Denne m rking er anbragt udvendigt p apparatet og indikerer at apparatet arbejder med laserstr ler af klasse 1 hviket
69. OK The elements of the mouse responsible for detecting movement might be dirty please refer to the documentation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact your reseller dealer or service provider 8 15 TECRA A11 S11 Satellite Pro S500 Fingerprint Sensor Problem Reading of the fingerprint was not successful The fingerprint cannot be read due to injuries to the finger USB device Procedure In this instance you should try the fingerprint reading operation again using the correct finger position please refer to Using the Fingerprint Sensor in Chapter 4 Operating Basics for further information Alternatively you should try the recognition process again using another enrolled finger The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints The recognition success rate may differ from user to user In this instance you should try the recognition process again using another enrolled finger However if fingerprints from all the enrolled fingers cannot be read you should instead log into the computer by using the keyboard to input the password If you are still unable to resolve the problem contact your reseller dealer or service p
70. Pro S500 R Recovery hard disk drive 1 12 1 14 Recovery Media 1 14 Restarting the computer 1 11 S SD SDHC Card formatting 3 21 inserting 3 22 note 3 20 problems 8 11 removing 3 23 Security lock 3 34 Serial port 3 33 Sleep Mode setting 1 8 System automatic 3 7 Smart Card 3 17 inserting 3 18 problems 8 11 removing 3 19 Soft keys enhanced keyboard 5 2 ENTER 5 3 ScrLock 5 3 Sound system headphone jack 2 4 microphone jack 2 4 problems 8 20 Stereo speakers 2 2 T TOSHIBA Assist 3 11 TOSHIBA ConfigFree 3 12 TOSHIBA Disc Creator 3 12 4 22 TOSHIBA HDD Protection 3 8 TOSHIBA HDD SSD Alert Utility 3 12 TOSHIBA Mic Effect 3 12 TOSHIBA PC Diagnostic Tool 3 9 TOSHIBA Presentation button 3 6 TOSHIBA Service Station 3 13 TOSHIBA Theft Registration H 2 TOSHIBA Value Added Package 3 9 TOSHIBA Zooming Utility 3 9 U USB device problems 8 16 USB FDD Kit 3 31 V Video mode B 1 Video RAM 3 2 W Web Camera 2 10 3 5 4 10 Windows Mobility Center 3 13 Wireless communication 4 30 indicator 2 13 4 33 Wireless communication switch 2 2 4 33 Wireless LAN 3 6 4 30 problems 8 23 X xD picture card 3 20 inserting 3 22 problems 8 12 removing 3 23 Index 4 User s Manual
71. R DVD R Dual Layer DVD R or DVD R Double Layer disc that you have already recorded to you might not be able to read the added data under some circumstances For example it cannot be read under 16 bit operating systems such as Windows 98SE and Windows Me while in Windows NT4 you will need Service Pack 6 or later and in Windows 2000 you will need Service Pack 2 In addition to this some DVD ROM and DVD ROM CD R RW drives cannot read this added data regardless of the operating system 4 22 User s Manual TECRA A11 S11 Satellite Pro S500 EH TOSHIBA Disc Creator does not support recording to DVD RAM discs to achieve this you should use Windows Explorer or another similar utility E When you back up a DVD disc be sure that the source drive supports recording to DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW media if this is not the case then the source disc might not be backed up correctly MH When you back up a DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW disc be sure to use the same type of disc E You cannot partially delete any data written to a CD RW DVD RW or DVD RW disc Data Verification To verify that data has been written or rewritten correctly to a data CD DVD you should follow the steps below before you begin the write rewrite process 1 Display the setting dialog box by one of the following two steps E Click the Recording settings button
72. RA A11 S11 Satellite Pro S500 Appendix E AC Power Cord and Connectors The power cord s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All cords must meet the following specifications Length Wire size Current rating Voltage rating Certification agencies U S and Canada Australia Japan Europe Austria Belgium Denmark Finland France Germany Minimum 1 7 meters Minimum 0 75 mm2 Minimum 2 5 amperes 125 or 250 VAC depending on country region s power standards UL listed and CSA certified No 18 AWG Type SVT or SPT 2 AS DENANHO OVE Italy CEBEC The Netherlands DEMKO Norway FIMKO Sweden LCIE Switzerland VDE United Kingdom IMQ KEMA NEMKO SEMKO SEV BSI User s Manual Es TECRA A11 S11 Satellite Pro S500 In Europe two conductors power cord must be VDE type HOS5VVH2 F or HO3VVH2 F and for three conductors power cord must be VDE type HO5VV F For the United States and Canada two pin plug configuration must be a 2 15P 250V or 1 15P 125V and three pin plug configuration must be 6 15P 250V or 5 15P 125V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part Il The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia and Europe United K
73. S500 Modem i This information is only applicable to models equipped with a built in modem Problem Communication software can t initialize modem You can hear a dial tone but can t make a call You place a call but a connection can t be made After making a call you can t hear a ring Communication is cut off unexpectedly A CONNECT display is quickly replaced by NO CARRIER Character display becomes garbled during a communication You cannot receive an incoming call Procedure Make sure the computer s internal modem settings are correct please refer to the Phone and Modem Options link within the Windows Control Panel If the call is going through a Private Branch Exchange PBX take care to ensure that the communication application s tone dial detection feature is disabled Make sure that the settings are correct within your communication application Ensure that the communication application s tone or pule dialling selection feature is set correctly The computer will automatically cut off communication when connection with the carrier is not successful for a set time interval try lengthening this time interval within your communication application Ensure that the communication application s error control feature is set correctly When transmitting data you should ensure that the parity bit and stop bit settings correspond with those of the remote computer you should
74. SHIBA Dual Pointing Device 0 0 c cece eee eee 4 1 Using the Fingerprint Sensor 0 0 cee e eee eee eee 4 3 Web Camera iii a e che SE 4 10 Using TOSHIBA Face Recognition 000ee cence eee 4 11 Using the optical disc drive o ooooooommommo mm o 4 14 Writing CD DVDs on DVD Super Multi drives 4 18 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Appendix A Appendix B Appendix C Media Care isc ico ico ica ke ee ee dae nae de ee ni 4 23 Sound Systemi ss scsi a aa te ves aa aa e eek bdo E EES 4 25 Modem 2 ccc cece cece eee eee eee eee ESE ean 4 27 Wireless communicationsS 00 000 e eee eee eee 4 30 LAN eos ee Pee eee einen eae aa oy 4 33 Computer Handling o oocococncncno eee 4 35 Using the Hard Disk Drive HDD Protection 4 36 Using the TOSHIBA USB Sleep and Charge Utility 4 38 Heat dispersal 0 0 00 cece eee eee eee eee 4 40 The Keyboard Typewriter keyS s cee cei ee ee eee eee eee 5 1 Function keys F1 F122 000000000 cr 5 2 Soft keys FN key combinations 000 eee eee eeeeee 5 2 HOt Keys ita ii ee ee eae eed EEE 5 3 Windows special keyS 200 c cece eee eee eee 5 5 Keypad overlay for A4 size keyboard ooooooooommo 5 6 Generating ASCII characters 200 2 cece eee eee eee 5 7 Power and Power Up Modes Power Cond
75. The Windows hot install feature allows you to insert ExpressCards while the computer is turned on Do not insert an ExpressCard while the computer is in Sleep Mode or Hibernation Mode as you may find that some cards do not work properly User s Manual 3 15 TECRA A11 S11 Satellite Pro S500 To insert an ExpressCard follow the steps as detailed below 1 Press the Dummy card in order to eject the Dummy card partially out of the computer 2 Grasp the Dummy card and draw it 3 Insert the ExpressCard into the ExpressCard slot on the side of the computer 4 Press the ExpressCard gently to ensure a firm connection is made 2 lt LEA EXA SFE EZ 1 ExpressCard slot 2 ExpressCard Figure 3 1 Inserting the ExpressCard 5 After inserting the ExpressCard you should refer to its documentation and also check the configuration in Windows in order to ensure that it is correct 3 16 User s Manual TECRA A11 S11 Satellite Pro S500 Removing an ExpressCard To remove an ExpressCard follow the steps as detailed below 1 Open the Safely Remove Hardware icon on the Windows Taskbar 2 Point to ExpressCard and click the left Touch Pad control button 3 Press the ExpressCard in order to eject the ExpressCard partially out of the computer 4 Grasp the ExpressCard and remove it A 1 ExpressCard Figure 3 2 Removing the ExpressCard 5 Insert the Dummy card into the ExpressCard slot T When you do
76. USB bus power DC5V supply may be stopped for safety reasons EH When USB Sleep and Charge function is enabled the USB Wakeup function does not work for compatible ports In that case if there is a USB port that does not have the USB Sleep and Charge function compatible icon 4 attach the mouse or keyboard to it If all USB ports have the USB Sleep and Charge function compatible icon 4 change to disable USB Sleep and Charge function The USB Wakeup function will now work but the USB Sleep and Charge function will be disabled pmi o Metal paper clips or hair pins clips will generate heat if they come into contact with USB ports Do not allow USB ports to come into contact with metal products for example when carrying the computer in your bag User s Manual 4 39 TECRA A11 S11 Satellite Pro S500 Starting the USB Sleep and Charge Utility To start the utility click Start gt All Programs gt TOSHIBA gt Utilities gt USB Sleep and Charge Enabling USB Sleep and Charge This utility can be used to enable and disable the USB Sleep and Charge function in groups USB Sleep and Charge compatible USB ports are assigned to each group Check the check boxes for each group to enable the USB Sleep and Charge function for the USB ports assigned to that group In the default state all groups are disabled Power supply mode settings Your PC has multiple charging modes so that many different USB devices can be suppo
77. User s Manual TECRA A11 S11 Satellite Pro S500 TOSHIBA computers toshiba europe com Leadin g Innovation gt gt gt TECRA A11 S11 Satellite Pro S500 Table of Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Preface General Precautions Getting Started Equipment checklist 0 00 cece e eee eee eee eee 1 1 Getting Started 2 secs ices eee weed news ee eee eee ene 1 3 System Recovery Options and Restoring the pre installed software 1 12 The Grand Tour Front with the display closed 0 00 cece ence eens 2 1 Left SIMG scien eee eae ee ee Pe ee aaa ear ee 2 3 Right Side ocio ike era eee eee eek Peete 2 4 Back Sid lt ocosiccinnaca eee eee ee ee eer eek ee ee ee 2 5 Underside 0 00 sns tiarna kandira i eee eee eee eens 2 7 Front with the display open 00 0 ce eee eee eee eee eee 2 9 Indicators 0 0 cee eee 2 12 Optical disc driveS ccc cece eee eee 2 16 AC adaptor ooo ii a Heda E 2 18 Hardware Utilities and Options HardWare oie iad kee A ee ee 3 1 Special features orrs sc veces eee en ewe Wee de wee eens eens 3 6 TOSHIBA Value Added Package 0 0ce cece cece ee eeeee 3 9 Utilities and Applications ooooooooommmmmmmm 9 m o o 3 10 Optional devices 222 scce ce eee dente ede ee eee e eee cee ees 3 15 Bridge media slot ic ccc cece ceded eee eee ee 3 19 Optional accessSorieS oooocooooncnncn eee 3 35 Operating Basics TO
78. VD Super Multi drive only DVD Specifications for DVD RAM Disc for Version 2 0 Version 2 1 or Version 2 2 Matsushita Electric Industrial Co Ltd for 3x and 5x speed media Hitachi Maxell Ltd for 3x and 5x speed media User s Manual 4 19 TECRA A11 S11 Satellite Pro S500 1 E DVD Super Multi drive cannot use discs that allow writing faster than 16x speed DVD R and DVD R media 8x speed DVD R Dual Layer DVD RW and DVD R Double Layer media 6x speed DVD RW media 5x speed DVD RAM media Some types and formats of DVD R Dual Layer and DVD R Double Layer discs may be unreadable 2 6GB and 5 2GB DVD RAM media cannot be read from or written to DISC created in DVD R Dual Layer format4 Layer Jump Recording cannot be read If the disc is poor in quality or is dirty or damaged writing or rewriting errors may be noted ensure that you check all discs for dirt or damage before you use them The actual number of rewrites to CD RW DVD RW DVD RW or DVD RAM media will be affected by the quality of the disc itself and the way in which it is used There are two types of DVD R media available authoring discs and general use discs Do not attempt to use authoring discs as only general use discs can be written to by a computer drive You can use both DVD RAM discs that can be removed from a cartridge and DVD RAM discs designed without a cartridge You may find that other computer DVD ROM drives or oth
79. ack and so on you may see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is displayed properly Disabling Windows Aero may also help correct this issue User s Manual B 1 TECRA A11 S11 Satellite Pro S500 B 2 User s Manual TECRA A11 S11 Satellite Pro S500 Wireless LAN Appendix C This appendix is intended to help you get your Wireless LAN network up and running with a minimum of parameters Card Specifications Form Factor Compatibility Network Operating System Media Access Protocol PCI Express Mini Card IEEE 802 11 Standard for Wireless LANs Wi Fi Wireless Fidelity certified by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Microsoft Windows Networking CSMA CA Collision Avoidance with Acknowledgment ACK User s Manual C 1 TECRA A11 S11 Satellite Pro S500 Radio Characteristics Radio Characteristics of Wireless LAN module may vary according to E Country region where the product was purchased E Type of product Wireless communication is often subject to local radio regulations Although Wireless LAN wireless networking products have been designed for operation in the license free 2 4GHz and 5GHz band local radio regulations may impose a number of limitations to the use of wireless communication equipment
80. al TECRA A11 S11 Satellite Pro S500 TOSHIBA Service Station Display Rotation Settings Windows Mobility Center TOSHIBA USB Sleep and Charge Utility This application allows your computer to automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs When enabled this application periodically transmits to our servers a limited amount of system information which will be treated in strict accordance with the rules and regulations as well as applicable data protection law To access this utility click Start gt All Programs gt TOSHIBA gt Utilities gt Service Station This utility allows you to quickly rotate the Windows Desktop by either 0 degrees and 180 degrees In use you are able to perform a rotation function by pressing either CTRL ALT Up Arrow 41 to rotate 0 degrees or CTRL ALT Down Arrow W to rotate 180 degrees in a multi monitor setup the display that contains the cursor will be affected by these changes Mobility Center is a utility for accessing several mobile PC settings quickly in one window A default maximum of eight tiles are provided by the operating system and the additional two tiles are added to your Mobility Center E Lock Computer This can be used to lock your computer without turning it off This has the same function as selecting Lock from the Start menu click Start point to the
81. al peripheral products use of battery power instead of AC power use of certain multimedia computer generated graphics or video applications use of standard telephone lines or low speed network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude gt 1 000 meters or gt 3 280 feet above sea level use of computer at temperatures outside the range of 5 to 30 C 41 F to 86 F or gt 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the specific computer model please refer to your computer documentation or visit the Toshiba website at www pcsupport toshiba com for details CPU performance may also vary from specifications due to design configuration User s Manual G 1 TECRA A11 S11 Satellite Pro S500 Under some conditions your computer product may automatically shut down This is a normal protective feature designed to reduce the risk of lost data or damage to the product when used outside recommended conditions To avoid risk of lost data always make back up copies of data by periodically storing it on an external storage medium For optimum performance use your computer product only under recommended conditions Read additional restrictions in your product documentation Contact Toshiba tec
82. and return you to the application you were previously working on You can specify within the Power Options To access it click Start gt Control Panel gt System and Security gt Power Options Do not put any magnetic objects close to this switch as they may cause the computer to automatically enter Hibernation Mode and shut down even if the Panel Power Off feature is disabled Indicators This section explains indicator functions System indicators LED system indicators next to their respective icons glow when specific computer operations are in progress OH 00 ODOS OD DC IN Power Figure 2 7 System indicators The DC IN indicator normally glows green when power is being correctly supplied from the AC power adaptor However If the output voltage from the adaptor is abnormal or if the computer s power supply malfunctions this indicator will flash orange The Power indicator normally glows green when the computer is turned on However if you turn the computer off into Sleep Mode this indicator will flash orange approximately two second on two seconds off both while the system is shutting down and while it remains turned off 2 12 User s Manual TECRA A11 S11 Satellite Pro S500 _ Battery Hard Disk Drive E Optical Disc Drive D Bridge media slot Wireless indicators The Battery indicator shows the condition of the battery s charge green indicates the battery is fully charged
83. arrow icon eee Se and then select Lock from the menu E TOSHIBA Assist This can be used to open TOSHIBA Assist if it is already installed in your computer This utility is able to either enable or disable the USB Sleep and Charge function Shows the positions of USB ports that support the USB Sleep and Charge function and displays the battery s remaining capacity To start this utility click Start gt All Programs gt TOSHIBA gt Utilities gt USB Sleep and Charge User s Manual 3 13 TECRA A11 S11 Satellite Pro S500 TOSHIBA Web Camera Application Trusted Platform Module TPM TOSHIBA Web Camera Application is pre configured to start when you turn on Windows 7 if you need to restart it go to Start gt All Programs gt TOSHIBA gt Utilities gt Web Camera Application The TPM Trusted Platform Module is a security encryption device for the hard disk drive BIOS setup and Infineon TPM Software Professional Package must be configured in order to use TPM Toshiba Web Camera Application cannot be used in models that do not F have a Web Camera installed Trusted Platform Module TPM The TPM Trusted Platform Module is a security encryption device for the hard disk drive BIOS setup and Infineon TPM Software Professional Package must be configured in order to use TPM To enable TPM through the BIOS setup 1 Turn on the computer while pressing the F2 key When the TOSHIBA
84. as been provided with the CE mark accordingly Canada Industry Canada IC This device complies with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of this device The term IC before the equipment certification number only signifies that the Industry Canada technical specifications were met D 2 User s Manual TECRA A11 S11 Satellite Pro S500 USA Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tuning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures E Reorient or relocate the receiving antenna E Increase the distance between the
85. b Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph Please refer to the Web Camera section in Chapter 4 Operating Basics Some models are equipped with an integrated Web Camera The integrated modem provides capability for data and fax communications that support the V 90 V 92 standards and includes a modem jack for connection to the telephone line Please note that both the V 90 and V 92 standards are only supported in the USA Canada United Kingdom France Germany and Australia only the V 90 standard is supported in other regions You should also be aware that the speed of data and fax transfer will depend on the analog telephone line conditions Some models are equipped with an integrated modem The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX and Gigabit Ethernet LAN 1000 megabits per second 1000BASE T User s Manual 3 5 TECRA A11 S11 Satellite Pro S500 Bluetooth Wireless LAN Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mob
86. backup A copy of a file usually on a removable disk kept in case the original file is lost or damaged binary The base two number system composed of zeros and ones off or on used by most digital computers The right most digit of a binary number has a value of 1 the next a value of 2 then 4 8 16 and so on For example the binary number 101 has a value of 5 See also ASCII BIOS Basic Input Output System The firmware that controls data flow within the computer See also firmware bit Derived from binary digit the basic unit of information used by the computer It is either zero or one Eight bits is one byte See also byte User s Manual Glossary 3 TECRA A11 S11 Satellite Pro S500 Bluetooth A short range radio technology designed to simplify wireless communication among computers communication devices and the Internet board A circuit board An internal card containing electronic components called chips which perform a specific function or increase the capabilities of the system boot Short for bootstrap A program that starts or restarts the computer The program reads instructions from a storage device into the computer s memory boot disk See system disk bootable disk See system disk bps Bits per second Typically used to describe the data transmission speed of a modem buffer The portion of the computer s memory where data is temporarily stored Buffers often compensate for di
87. be shortened E Never install or remove the battery pack without first turning off the power and disconnecting the AC adaptor Never remove the battery pack while the computer is in Sleep Mode Data could be lost E When the High Capacity Battery Pack is connected to the computer do not hold on only to the High Capacity Battery Pack when lifting the computer up The High Capacity Battery Pack may separate from the computer causing it to fall and cause injuries Never remove the battery pack while the Wake up on LAN function is enabled Data will be lost Before you remove a battery pack disable the Wake up on LAN function Charging the batteries When the power in the battery pack becomes low the Battery indicator will flash orange to indicate that only a few minutes of battery power remain If you continue to use the computer while the Battery indicator flashes the computer will enable Hibernation Mode so that you do not lose any data and automatically turn itself off You must recharge a battery pack when it becomes discharged Procedures To recharge a battery pack while it is installed in the computer connect the AC adaptor to the DC IN 15V jack and plug the other end into a working outlet the Battery indicator will glow orange while the battery is being charged Use only the computer connected to an AC power source or optional TOSHIBA Battery charger to charge the battery pack Never attempt to charge the battery pack wi
88. be sure to reformat it with a device such as digital camera or digital audio player that uses the SD SDHC memory cards not with the format command provided within Windows J Should you need to format all areas of the memory card including the protected area you will need to obtain an appropriate application that applies the copy protection system Media care Observe the following precautions when handling the card Card care E Do not twist or bend cards E Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid E Do not touch the metal part of a card or expose it to liquids or let it get dirty E After using card return it to its case E The card is designed so that it can be inserted only one way Do not try to force the card into the slot E Donotleave a card partially inserted in the slot Press the card until you hear it click into place User s Manual 3 21 TECRA A11 S11 Satellite Pro S500 Memory card care H Set the write protect switch to the lock position if you do not want to record data E Memory cards have a limited lifespan so it is important to backup important data E Donot write to a card if the battery power is low Low power could affect writing accuracy E Do not remove a card while read write is in progress 1 For more details on using memory cards see manuals accompanying the cards About the write protect The following memory media
89. betyder at der anvendes laserstrlier af svageste klasse og at man ikke p apparatets yderside kan bilve udsat for utilladellg kraftig str ling APPARATET BOR KUN BNES AF FAGFOLK MED S RLIGT KENDSKAB TIL APPARATER MED LASERSTRALER Indvendigt i apparatet er anbragt den her gengivne advarselsm kning som advarer imod at foretage s danne indgreb i apparatet at man kan komme til at udsatte sig for laserstr ling xvi User s Manual TECRA A11 S11 Satellite Pro S500 OBS Apparaten inneh ller laserkomponent som avger laserstraining verstigande gr nsen f r laserklass 1 VAROITUS Suojakoteloa si saa avata Laite sis lt laserdiodin joka lahetaa n kym t nt silmilie vaarallista lasers teily CAUTION USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED IN THE OWNER S MANUAL MAY RESULT IN HAZARDOUS RADIATION EXPOSURE VORSICHT DIE VERWENDUNG VON ANDEREN STEURUNGEN ODER EINSTELLUNGEN ODER DAS DURCHFUHREN VON ANDEREN VORGANGEN ALS IN DER BEDIENUNGSANLEITUNG BESCHRIEBEN KONNEN GEFAHRLICHE STRAHLENEXPOSITIONEN ZUR FOLGE HABEN User s Manual xvii TECRA A11 S11 Satellite Pro S500 Preface Congratulations on your purchase of the TECRA A11 S11 Satellite Pro 500 computer This powerful notebook computer provides excellent expansion capability includes multimedia functionality and is designed to provide years of reliable high performance comp
90. cation and other factors E The lowercase el and the number 1 one together with the uppercase O oh and the 0 zero are not interchangeable on computers as they are on a typewriter MH The CAPS LOCK function key locks only the alphabetic characters into upper case while the Shift Lock function on a typewriter places all keys in the shifted position E The SHIFT keys the Tab key and the BACK SPACE key perform the same function as their typewriter counterparts but also have special computer functions g Never remove the key caps on your keyboard Doing so could cause A damage to the parts under the key caps User s Manual 5 1 TECRA A11 S11 Satellite Pro S500 Function keys F1 F12 The function keys not to be confused with the special FN key are the twelve keys at the top of your keyboard these keys function differently from other keys ESC FI F2 F3 Fa FS F6 FI F8 F9 F10 F11 F12 d a e X 22 B O vit att ey ae E a ic F1 through F12 are called function keys because they execute programmed functions when pressed and when used in combination with the FN key those keys marked with icons also execute specific functions on the computer Please refer to the section Soft keys FN key combinations in this chapter for further information taking care to note that the function executed by individual keys will depend on the software you are using Soft keys FN key combinations i The FN function is uniqu
91. cation device is installed no dialog box will appear E Jen Touch Pad Pressing FN F9 enables or disables the Touch Pad and AccuPoint function 5 4 User s Manual TECRA A11 S11 Satellite Pro S500 H Zoom Pressing FN Space changes the display resolution Le E Zo N JN TOSHIBA Zooming Utility reduce Pressing FN 1 reduces the icon size on the desktop or the font sizes within one of the supported application windows le E PM JN TOSHIBA Zooming Utility enlarge Pressing FN 2 enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky that is you can press it once release it and then press an F Number key To start the TOSHIBA Accessibility utility click Start gt All Programs gt TOSHIBA gt Utilities gt Accessibility Windows special keys The keyboard provides two keys that have special functions in Windows the Windows Start Button key activates the Start menu while the application key has the same function as the secondary right mouse button Ay Ay This key activates the Windows Start menu gt This key has the same function as the secondary right mouse button User s Manual 5 5 TECRA A11 S11 Satellite Pro S500 Keypad overlay for A4 size keyboard Your computer s keyboard may not have a separate nu
92. ck and pull it out from within the computer Wireless communications The computer s wireless communication function supports some wireless communication devices Only some models are equipped with both Wireless LAN and Bluetooth functions Do not use the Wireless LAN Wi Fi or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device Radio waves may affect pacemaker or medical device operation possibly resulting in serious injury Follow the instruction of your medical device when using any wireless functionality Always turn off wireless functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors Radio waves can cause malfunction of such equipment possibly resulting in serious injury It may not be possible to make a network connection to a specified network name using the ad hoc network function If this occurs the new network will have to be configured for all computers connected to the same network in order to re enable network connections Please be sure to use new network name Wireless LAN The Wireless LAN is compatible with other LAN systems based on Direct Sequence Spread Spec
93. cognizing fingerprints which can then be linked to a username and password in order to remove the need to input these details from the keyboard Just by swiping an enrolled finger against the fingerprint sensor the following functions will be enabled E Logon to Windows and access a security enabled homepage through Internet Explorer E Files and folders can be encrypted decrypted and third party access to them is prevented E Disable the password protected screen saver when returning from a power saving mode such as Sleep Mode E Authentication of the User Password and if applicable the HDD Hard Disk Drive Password when booting up the computer Power on Security E Single Sign on feature Fingerprint security cannot be used in models that do not have a fingerprint module installed 3 10 User s Manual TECRA A11 S11 Satellite Pro S500 TOSHIBA Face TOSHIBA Face Recognition uses a face Recognition verification library to verify the face data of users when they log in to Windows If the verification is successful the user will be logged into Windows automatically The user can thus avoid having to enter a password or the like which makes the login process easier y Toshiba Face Recognition cannot be used in models that do not have a Jl Web Camera installed TOSHIBA DVD This software is provided for playback of DVD Player Video lt has an on screen interface and functions Click Start gt All Prog
94. creen pointer For more information please refer to the Using the Touch Pad section in Chapter 4 Operating Basics The control buttons located below the Touch Pad allow you to select menu items or manipulate text and graphics as designated by the on screen pointer This sensor enables you to enroll and recognize a fingerprint For detailed information on Fingerprint Sensor refer to Chapter 4 Using the Fingerprint Sensor Some models are equipped with a Fingerprint Sensor Some computers in this series are equipped with a Bluetooth antenna A pointer control device located in the center of the keyboard is used to control the on screen pointer Refer to the Using the AccuPoint section in Chapter 4 Operating Basics Some models are equipped with an AccuPoint Control buttons below the keyboard let you select menu items or manipulate text and graphics designated by the on screen pointer Refer to the Using the AccuPoint section in Chapter 4 Operating Basics Some models are equipped with AccuPoint control buttons User s Manual 2211 TECRA A11 S11 Satellite Pro S500 i LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off On feature as appropriate For example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next open the display the computer will automatically start up
95. ct and reconnect the drive before this period has elapsed User s Manual 3 31 TECRA A11 S11 Satellite Pro S500 Disconnecting the USB floppy diskette drive When you have finished using the USB floppy diskette drive you can follow the procedures below in order to disconnect it 1 Wait for the Disk In Use Indicator light to go out to make sure all floppy diskette activity has stopped IN Ifyou disconnect the USB floppy diskette drive or turn off the power while the computer is accessing the drive you may lose data or damage the floppy diskette or the drive 2 Click the Safely Remove Hardware icon on the Windows Taskbar 3 Click the USB floppy diskette drive device that you want to remove 4 Carefully pull the floppy diskette drive s USB connector out from within the computer s USB port eSATA External Serial ATA An device corresponding to eSATA function can be connected to the eSATA USB combo port on the computer Connecting the eSATA device To connect an eSATA device follow the steps as detailed below 1 Connect an eSATA cable to the eSATA USB combo port JN Make sure the connector is properly aligned with the socket Do not try to force the connection doing so can damage the connecting pins 1 eSATA cable 2 eSATA USB combo port Figure 3 16 Connecting an eSATA cable to the eSATA USB combo port y E A connected eSATA device may not be recognized if it is connected to J the compute
96. cycles per second See also hertz memory Typically refers to the computer s main memory where programs are run and data is temporarily stored and processed Memory can be volatile and hold data temporarily such as RAM or it can be nonvolatile and hold data permanently such as ROM A computer s main memory is RAM See RAM ROM menu A software interface that displays a list of options on the screen Also called a screen microprocessor A hardware component contained in a single integrated circuit that carries out instructions Also called the central processing unit CPU one of the main parts of the computer mode A method of operation for example the Shut Down Mode Sleep Mode or the Hibernation Mode modem Derived from modulator demodulator a device that converts modulates digital data for transmission over telephone lines and then converts modulated data demodulates to digital format where received monitor A device that uses rows and columns of pixels to display alphanumeric characters or graphic images See a so CRT motherboard A name sometimes used to refer to the main printed circuit board in processing equipment It usually contains integrated circuits that perform the processor s basic functions and provides connectors for adding other boards that perform special functions MP3 An audio compression standard that enables high quality transmission and real time playback of sound files N network
97. d are used like the buttons on a standard mouse press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using User s Manual 4 1 TECRA A11 S11 Satellite Pro S500 J You can also tap the Touch Pad to perform functions similar to those of the left button on a standard mouse Click Tap once Double click Tap twice Drag and drop Tap to select the item s you want to move leave your finger on the Touch Pad after the second tap and then move the item s to their new destination Using the AccuPoint J To use the AccuPoint simply push it with your finger tip in the direction you want to move the on screen pointer Two buttons above the Touch Pad work in the same way with the AccuPoint as they do with the Touch Pad Refer to the Using the Touch Pad section for details Some models are equipped with an AccuPoint Some models may have an AccuPoint pointing stick but no AccuPoint control buttons In these cases the Touch Pad control buttons can be used for the same function AccuPoint precautions Certain conditions can affect the on screen pointer when using AccuPoint For example the pointer may travel contrary to AccuPoint operation or an error message may appear if E You touch the AccuPoint during power up E You apply constant soft pressure during power up E There
98. d fire possibly resulting in serious injury Please note that it is not possible to confirm the operation of all functions of all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly The following figure shows the computer s back side 00 900 1 Security lock slot 2 External monitor port 3 Serial port 4 DC IN 15V jack 5 Modem jack 00 6 LAN jack 7 LAN active indicator orange 8 Link indicator green Provided with some models Figure 2 4 The back side of the computer Security lock slot External monitor port Serial port A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer This port provides 15 pin analog VGA port This port allows you to connect an external monitor to the computer Use this 9 pin port to connect serial devices such as an external modem serial mouse or serial printer Some models are equipped with a serial port User s Manual 2 5 TECRA A11 S11 Satellite Pro S500 P OCO DC IN 15V amen DC IN 15V jack LAN jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase using the wrong AC adaptor can cause damage t
99. d maintains link privacy Bluetooth Stack for Windows by TOSHIBA Please note that this software is specifically designed for the following operating systems E Windows 7 Information regarding the use of this software with these operating systems is listed below with further details being contained with the electronic help files supplied with the software This Bluetooth Stack is based on the Bluetooth Version 1 1 1 2 2 0 EDR 2 1 EDR specification However TOSHIBA cannot confirm the compatibility between any computing products and or other electronic devices that use Bluetooth other than TOSHIBA notebook computers Release Notes related to the Bluetooth Stack for Windows by TOSHIBA 1 Fax application software Please be aware that there is some fax application software that you cannot use on this Bluetooth Stack 2 Multi user considerations On Windows 7 the use of Bluetooth is not supported in a multi user environment This means that when you use Bluetooth other users that are logged into the same computer will not be able to use this type of functionality Product Support The latest information regarding operating system support language support or available upgrades can be found on our web site htip www toshiba europe com computers int bluetooth htm in Europe or www pcsupport toshiba com in the United States 4 32 User s Manual TECRA A11 S11 Satellite Pro S500 Wireless communication switch Yo
100. d on the left hand side of the computer This port has eSATA External Serial ATA function Some models are equipped with a eSATA USB combo port Keep foreign metal objects such as screws staples and paper clips out of the eSATA USB combo port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury O Please note that it is not possible to confirm the operation of all functions of J all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly Cooling vents The cooling vents help keep the processor from overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury User s Manual 2 3 TECRA A11 S11 Satellite Pro S500 ExpressCard slot This slot allows you to install a single ExpressCard device Provided with some models Keep foreign metal objects such as screws staples and paper clips out of the PC Card slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Mini DisplayPort This port is capable of driving resolutions up to 2560x1600 With a suitable adapter Mini DisplayPort may be used to dr
101. d regions Using the modem in an area not specified for use may cause a system failure Check the specified areas carefully before using it To select a region follow the steps as detailed below 1 Click Start gt All Programs gt TOSHIBA gt Networking gt Modem Region Select If it is available do not use the Country Region Select function included as part of the modem setup utility within the Control Panel if you change the country region setting this way you may find that the change does not take effect 2 The Region Selection icon will appear in the Windows Taskbar User s Manual 4 27 TECRA A11 S11 Satellite Pro S500 3 Click the icon with the primary left mouse button to display a list of regions that the modem supports together with a sub menu which details telephony location information a check mark will appear next to the currently selected region and telephony location 4 Select either a region from the region menu or a telephony location from the sub menu E When you click a region it becomes the modem s default selection for any new dialling locations that are created within the Windows Control Panel Phone and Modem Options Mm When you select a telephony location the corresponding region is automatically selected and becomes the modem s default setting Properties menu Click the icon with the secondary right mouse button in order to display a Properties menu on the screen Set
102. discs Refer also to the Writing CD DVDs on DVD Super Multi drives section for precautions on writing to CDs DVDs 4 14 User s Manual TECRA A11 S11 Satellite Pro S500 Loading discs To load CD DVDs follow the steps as detailed below 1 When the computer s power is on press the eject button to open the disc tray slightly 2 Grasp the disc tray gently and pull until it is fully opened oo 1 Disc tray 2 Eject button Figure 4 5 Pressing the eject button and pulling the disc tray open 3 Lay the CD DVD label side up in the disc tray 1 Laser lens Figure 4 6 Inserting a CD DVD J When the disc tray is fully opened the edge of the computer will extend J slightly over the CD DVD tray Therefore you will need to turn the CD DVD at an angle when you place it in the disc tray After seating the CD DVD however make sure it lies flat User s Manual 4 15 TECRA A11 S11 Satellite Pro S500 UN E Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment E Prevent foreign objects from entering the drive Check the surface of the disc tray especially the area behind the front edge of the disc tray to make sure there are no such objects before closing the drive 4 Press gently at the center of the CD DVD until you feel it click into place The CD DVD should lie below the top of the spindle flush with the spindle ba
103. down what you see E Do you hear any beeps if so how many are they long or short and are they high pitched or low pitched In addition is the computer making any unusual noises Write down what you hear Record your observations so you can describe them in detail to your reseller dealer or service provider 8 2 User s Manual TECRA A11 S11 Satellite Pro S500 YN y Software Hardware The problems may be caused by your software or disk If you cannot load a software package the media may be damaged or the program might be corrupted in these instances try loading another copy of the software if possible If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages Next you should check any error messages against the operating system documentation If you cannot find a software problem you should then check the setup and configuration of your hardware First run through the items in the preliminary checklist as described previously then if you still cannot correct the problem try to identify the source the next section provides checklists for individual components and peripherals Before using a peripheral device or application software that is not an authorized Toshiba part or product make sure the device or software can be used with your computer Use of incom
104. drive legacy emulation function Default Disabled Disables the USB floppy diskette drive legacy emulation function SATA eSATA This feature allows you to set conditions for SATA Enabled Enables the eSATA port Default Disabled Disables the eSATA port in order to save power SATA Interface setting This feature allows you to set SATA interface setting Performance Let HDD SSD work with maximum performance Default Battery life Let HDD SSD work with battery life mode If this setting is selected this caused performance down 7 6 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 8 Troubleshooting TOSHIBA have designed this computer for durability however should problems occur you are able to use the procedures detailed in this chapter to help determine the cause All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place Problem solving process Resolving problems will be much easier if you observe the following guidelines E Stop immediately when you recognize a problem exists as taking further action may result in data loss or damage or you may destroy valuable problem related information that can help solve the problem E Observe what is happening write down what the system is doing and what actions you performed immediately before the problem occurred If you have a printer attached print a copy of th
105. e Should the unit ever require maintenance contact an authorized service location E Use of controls adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure E 7o prevent direct exposure to the laser beam do not try to open the enclosure A Location of the required label SERIAL NO MANUFACTURED COMPLIES WITH FDARADIATION PERFORMANCE STANDARDS 21CFR SUBCHAPTER J CLASS 1 LASER PRODUCT LASER KLASSE 1 A Panasonic Communications Co Ltd 1 62 4 Chome Minoshima Hakata Ku Fukuoka Japan xiv User s Manual TECRA A11 S11 Satellite Pro S500 HITACHI LG DVD Super Multi with Double Layer Recording GT20N LIN f EN E The DVD Super Multi drive model employs a laser system To ensure proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized service location E Use of controls adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure E Jo prevent direct exposure to the laser beam do not try to open the enclosure Location of the required label THIS PRODUCT COMPLIES WITH DHHS RULES 21 CFR SUBCHAPTER J APPLICABLE AT DATE OF MANU FACTURE MANUFACTURED Hitachi LG Data Storage Inc 22 23 KAIGA
106. e locked into their uppercase format NUM LOCK When the NUM LOCK indicator glows you can E use the number keys on the keyboard for number entry User s Manual 2 15 TECRA A11 S11 Satellite Pro S500 Optical disc drives The computer may be installed with a DVD Super Multi drive A Serial ATA interface controller is used for CD DVD ROM operation When the computer is accessing a CD DVD an indicator on the drive glows Some models are equipped with an optical disc drive For information on loading and unloading discs refer to the Using the optical disc drive section in Chapter 4 Operating Basics Region codes for DVD drives and media DVD Super Multi drives and their associated media are manufactured according to the specifications of six marketing regions When you purchase DVD Video make sure it matches your drive otherwise it will not play properly Code Region 1 Canada United States 2 Japan Europe South Africa Middle East 3 Southeast Asia East Asia 4 Australia New Zealand Pacific Islands Central America South America Caribbean 5 Russia Indian Subcontinent Africa North Korea Mongolia 6 China Writable discs CDs This section describes the types of writable CD DVD discs Check the specifications of your drive to see the types of discs it can write Use TOSHIBA Disc Creator to write compact discs Refer to Chapter 4 Operating Basics E CD R discs can be written only once The recorded data ca
107. e Windows logon password enter the Windows logon password at the Welcome screen as normal E A warning message will be displayed when authentication is abnormal or authentication is not successful within a fixed duration Fingerprint boot authentication and Single Sign on feature Overview about Fingerprint boot authentication The fingerprint authentication system can be used to replace the keyboard based User Password authentication system when booting up If you do not want to use the fingerprint authentication system for password authentication when booting up but prefer to use the keyboard based system instead click the user s tile when the Fingerprint System Authentication screen is displayed This will switch the password input screen across to the keyboard based one 4 8 User s Manual TECRA A11 S11 Satellite Pro S500 J E You must ensure that you use the TOSHIBA Password Utility to register a User Password before using the Fingerprint boot authentication and its extended function to allow fingerprints to be used to access the computer when it is turned on E fthe fingerprint authentication process fails five times a preset time limit is exceeded or you press the BACK SPACE key Password will be displayed on the screen and you will have to enter either the User Password or Supervisor Password manually in order to start the computer lm When swiping your finger please ensure that you do it slowly and
108. e Windows operating system If no Windows password has been configured you must do this before starting the fingerprint registration process This sensor has the memory space for at least twenty fingerprint patterns You might be able to register more fingerprint patterns depending on the sensor memory usage Click Start gt All Programs gt TOSHIBA gt Utilities gt TOSHIBA Fingerprint Utility or click the Fingerprint utility icon in the Taskbar The Enroll screen is displayed Enter the current account password into the Windows Password field If no Windows password has been configured you will be asked to configure the new logon password Then click Next Click the non enrolled finger icon above the finger you want to register and then click Next The note for enrollment operation screen is displayed Confirm the message and then click Next 4 6 User s Manual TECRA A11 S11 Satellite Pro S500 i 5 The scanning practice screen is displayed You are able to practice swiping three times your finger to ensure you use the correct method When you have finished practicing swiping your finger click Next 6 Swipe three times with the same finger If scanning of fingerprint succeeds Enrollment succeed Do you want to save this fingerprint message box will appear Click OK 7 The following message will be displayed It is strongly recommended you enroll one more finger Click OK and repeat Step
109. e and then reload the operating system and all other files and data If you are still unable to resolve the problem contact your reseller dealer or service provider User s Manual 8 9 TECRA A11 S11 Satellite Pro S500 DVD Super Multi drive For more information refer to Chapter 4 Operating Basics Problem You cannot access a CD DVD in the drive Some CD DVDs run correctly but others do not Procedure Make sure the drive s disc tray is securely closed Press gently until it clicks into place Open the disc tray and make sure the CD DVD is properly seated It should lie flat with the label facing up A foreign object in the disc tray could block laser light from reading the CD DVD Make sure there is no obstruction Remove any foreign object Check whether the CD DVD is dirty If it is wipe it with a clean cloth dipped in water or a neutral cleaner Refer to the Media care section in Chapter 4 Operating Basics for details on cleaning The software or hardware configuration may be causing a problem Make sure the hardware configuration matches your software s needs Check the CD DVD s documentation Check the type of CD DVD you are using The drive supports DVD ROM DVD ROM DVD Video CD ROM CD DA CD Text Photo CD single multi session CD ROM Mode 1 Mode 2 CD ROM XA Mode 2 Form1 Form2 Enhanced CD CD EXTRA Addressing Method 2 Recordable DVD DVD R R DL DVD R R DL
110. e computer s intelligent power supply detects the battery s charge automatically calculates the remaining battery Capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC adaptor This can be specified in the Power Options This feature lets you configure the computer in order to save battery power This can be specified in the Power Options This feature automatically turns power to the computer off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters Hibernation Mode and shuts itself down This can be specified in the Power Options To protect against overheating the processor has an internal temperature sensor so that if the computer s internal temperature rises to a certain level the cooling fan is turned on or the processing speed is lowered This can be specified in the Power Options User s Manual 3 7 TECRA A11 S11 Satellite Pro S500 TOSHIBA HDD Protection This feature uses the acceleration sensor built in the computer to detect vibration and shocks and automatically moves the hard disk drive s read write head to a safe position in order to reduce the risk of damage that could be caused by head to disk contact Refer to the Using the Hard Disk Dri
111. e disk function keys The keys labeled F1 through F12 that tell the computer to perform certain functions G gigabyte GB A unit of data storage equal to 1024 megabytes See also megabyte graphics Drawings pictures or other images such as charts or graphs to present information H hard disk A storage device composed of a rigid platter or platters that can be magnetically coded with data Hard disks hold much more information than diskettes and are used for long term storage of programs and data The primary or only hard disk in a computer is usually fixed but some computers have secondary hard disks that are removable By default the hard disk is referred to as drive C hard disk drive HDD An electromechanical device that reads and writes a hard disk See also hard disk hardware The physical electronic and mechanical components of a computer system typically the computer itself external disk drives etc See also software and firmware hertz A unit of wave frequency that equals one cycle per second host computer The computer that controls regulates and transmits information to a device or another computer hot key The computer s feature in which certain keys in combination with the extended function key FN can be used to set system parameters such as speaker volume HW Setup A TOSHIBA utility that lets you set the parameters for various hardware components icon A small graphic image displa
112. e phones Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations TOSHIBA believes Bluetooth wireless technology is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include E Using the equipment with Bluetooth wireless technology on board of airplanes or E In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the device with Bluetooth wireless technology prior to turning on the equipment Regulatory statements General This product complies with any mandatory product specification in any country region where the product is sold In addition the product complies with the following European Union EU and EFTA This equipment complies with the R amp TTE directive 1999 5 EC and h
113. e screen using the computer s PRTSC key Please also be aware that the questions and procedures described in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from your reseller dealer or service provider if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this checklist are easy to fix and yet can cause what appears to be a serious problem E Make sure you turn on all peripheral devices before you turn on the computer this includes your printer and any other external device you are using E Before you attach an external device you should first turn the computer off then when you turn the computer back on again it will recognize the new device User s Manual 8 1 TECRA A11 S11 Satellite Pro S500 E Make sure all optional accessories are configured properly in the computer s setup program and that all required driver software has been loaded please refer to the documentation included with the optional accessories for further information on its installation and configuration E Check all cables to ensure they are correctly and firmly attached to the computer loose cables can cause signal errors E Inspect all connecting cables for loose wire
114. e serial connector to the serial port and tighten the screws on the left and right hand side 1 Serial connector 2 Serial port Figure 3 17 Connecting the serial connector to the serial port User s Manual 3 33 TECRA A11 S11 Satellite Pro S500 TOSHIBA Express Port Replicator i 1 In addition to the ports available on the computer the TOSHIBA Express Port Replicator also provides several kinds of ports The TOSHIBA Express Port Replicator connects directly to the docking interface on the underside of the computer The AC adaptor connects the TOSHIBA Express Port Replicator to a power source The computer must be configured properly before connecting to a LAN Logging onto a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures E You must connect the AC adaptor before you connect to a TOSHIBA Express Port Replicator E When a TOSHIBA Express Port Replicator is connected to the computer you can not use the following computer s ports LAN jack DC IN 15V jack and External monitor port E When connecting an AC Adaptor to the TOSHIBA Express Port Replicator use only the AC Adaptor included with TOSHIBA Express Port Replicator Do not use the computer s AC Adaptor The following ports are available on the TOSHIBA Express Port Replicator RJ45 LAN jack External monitor port DC IN 15V jack Security lock slot Uni
115. e to TOSHIBA computers and is used in combination with other keys to form soft keys Soft keys are key combinations that enable disable or configure specific features Please note that some software may disable or interfere with soft key operations and that the soft key settings are not restored when the computer returns from Sleep Mode Emulating keys on an enhanced keyboard E GEE El coeg ojaca A ERE Figure 5 1 A one enhanced keyboard layout This computer s keyboard is designed to provide all the features of the 104 key enhanced keyboard Since the keyboard is smaller and has fewer keys some of the enhanced keyboard functions must be simulated using two keys instead of one on the larger keyboard The FN key can be combined with the following keys to simulate functions similar to those of keys on the 104 105 key enhanced keyboard which are not on this computer s keyboard 5 2 User s Manual TECRA A11 S11 Satellite Pro S500 Hot keys For A4 size keyboard 9 A y JA y Press FN F10 or FN F11 to access the computer s integrated keypad When activated the keys with grey markings on their bottom edge become either numeric keypad keys FN F11 or cursor control keys FN F10 Please refer to the Keypad overlay for A4 size keyboard section in this chapter for more information on how to operate these keys taking care to note that the power on default for bo
116. ecovery hard disk drive A portion of the total hard disk drive space is configured as a hidden recovery partition This partition stores files which can be used to restore pre installed software in the event of a problem If you subsequently set up your hard disk drive again do not change delete or add partitions in a manner other than specified in the manual otherwise you may find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your hard disk drive you may find that it becomes impossible to setup your computer User s Manual TECRA A11 S11 Satellite Pro S500 When the sound mute feature has been activated by pressing the FN ESC key be sure to disable this to allow sounds to be heard before starting the restore process Please refer to Chapter 5 The Keyboard for further details You can not use System Recovery Options if restoring the pre installed software without System Recovery Options When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost 1 Turn off your computer 2 While holding down 0 zero key on the keyboard turn on your computer 3 Amenu will be displayed from which you should follow the on screen instructions Ordering Recovery Media from TOSHIBA 1 You can order Product Recovery Media for your notebook from the TOSHIBA Europe Backup Med
117. ectric blanket or heater E Never cover or block the air vents including those located at the base of the computer E Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents E Always provide sufficient space around the computer E Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they may overheat To keep your computer in prime operating condition protect your work area from E Dust moisture and direct sunlight E Equipment that generates a strong electromagnetic field such as stereo speakers other than speakers that are connected to the computer or speakerphones XX User s Manual TECRA A11 S11 Satellite Pro S500 E Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters E Extreme heat cold or humidity E Liquids and corrosive chemicals Stress injury Carefully read the Instruction Manual for Safety and Comfort It contains information on the prevention of stress injuries to your hands and wrists that can be
118. ed maximum Ultra speed media User s Manual 217 TECRA A11 S11 Satellite Pro S500 AC adaptor i The AC adaptor can automatically adjust to any voltage ranging from 100 to 240 volts and to a frequency of either 50 or 60 hertz enabling you to use this computer in almost all country region The adaptor converts AC power to DC power and reduces the voltage supplied to this computer To recharge the battery simply connect the AC adaptor to a power source and to the computer Please refer to Chapter 6 Power and Power Up Modes for further information Figure 2 13 The AC adaptor 3 pin plug E Depending on the model in question either a 2 pin or 3 pin adaptor power lead will be bundled with the computer E Do not use a 3 pin to 2 pin conversion plug E The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside of this region In order to use the adaptor computer in other regions you should please buy a power cord that conforms to the safety rules and regulations in that particular region Always use the TOSHIBA AC adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incom
119. ely Remove Hardware icon on the Windows Taskbar 2 Pointto memory media and click the left Touch Pad control button 3 Press the memory media to partially extend it out of the computer 4 Grasp the media and remove it 50000000000000 000000000000 000000000000900 00000000000000 1 Bridge media slot O 2 Memory media Figure 3 7 Removing memory media IN Ml Make sure the Bridge Media slot indicator is out before you remove the memory media or turn off the computer s power If you remove the memory media or turn off the power while the computer is accessing the memory media you may lose data or damage the media E Do not remove the memory media while the computer is in Sleep or Hibernation Mode The computer could become unstable or data in the memory media could be lost E Do not remove only the miniSD microSD Card while leaving the adaptor in the Bridge Media slot User s Manual 3 23 TECRA A11 S11 Satellite Pro S500 Additional memory module Jl You can install additional memory into the computer in order to increase the amount of system memory that is available This section describes how to install and remove optional memory modules E You should place a mat beneath the computer in order to prevent the computer s lid from becoming scratched or damaged when you are installing replacing the memory module In this instance you should avoid mats that are made of materia
120. ening the display panel Use reasonable care when opening and closing the display panel Opening it vigorously or slamming it shut could damage the computer Be careful not to open the display panel too far as this could put stress on the display panel s hinges and cause damage Do not press or push on the display panel Do not lift the computer by the display panel Do not close the display panel with pens or any other objects left in between the display panel and the keyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel User s Manual TECRA A11 S11 Satellite Pro S500 Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Monitoring of power condition section in Chapter 6 Power and Power Up Modes for more information F E After you turn on the power for the first time do not turn it off until you J have set up the operating system Please refer to the section Starting up for the first time for more information E Volume cannot be adjusted during Windows Setup 1 Open the display panel 2 Press and hold the computer s power button for two or three seconds 1 Power button Figure 1 5 Turning on the po
121. entering Hibernation Mode the computer saves the contents of memory to the hard disk drive However for safety sake it is best to save your data manually E Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed Wait for the Hard Disk Drive indicator to go out E Do not install or remove a memory module while the computer is in Hibernation Mode Data will be lost Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits E Saves data to the hard disk drive when the computer automatically shuts down because of a low battery condition E You can return to your previous working environment immediately when you turn on the computer E Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature E Allows the use of the panel power off feature User s Manual TECRA A11 S11 Satellite Pro S500 J Starting Hibernation Mode You can also enable Hibernation Mode by pressing FN F4 please refer to Chapter 5 The Keyboard for further details To enter Hibernation Mode follow the steps below 1 Click Start 2 Point to the arrow icon Ri and then select Hibernate from the menu Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid In order to define the
122. er DVD players may not be able to read DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer or DVD RW discs Data written to a CD R DVD R DVD R Dual Layer DVD R or DVD R Double Layer discs cannot be deleted either in whole or in part Data deleted erased from a CD RW DVD RW DVD RW or DVD RAM disc cannot be recovered You must check the content of the disc carefully before you delete it taking care that if multiple drives that can write data to discs are connected you do not delete data from the wrong one In writing to DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM media some space is required for file management so you may not be able to write to the full capacity of the disc Since the disc is based on the DVD standard it might be filled with dummy data if the written data is less than about 1GB Therefore in these circumstance even if you write only a small amount of data it might take additional time to fill in the dummy data When multiple drives that can write data to discs are connected be sure that you do not write to or delete data from the wrong drive Be sure to connect the AC adaptor to the computer before you write or rewrite any information Before you enter either Sleep Mode or Hibernation Mode take care to ensure that any DVD RAM writing has been completed In this instance writing is finished if you can eject the DVD RAM media 4 20 User s Manual
123. escape guard time A time before and after an escape code is sent to the modem which distinguishes between escapes that are part of the transmitted data and escapes that are intended as a command to the modem execute To interpret and execute an instruction F fast infrared An industry standard that enables cableless infrared serial data transfer at speeds of up to 4 Mbps file A collection of related information a file can contain data programs or both fingerprint sensor The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint firmware A set of instructions built into the hardware which controls and directs a microprocessor s activities flash memory Non volatile memory that can be written to as well as read Information in flash memory remains whether or not the computer is receiving power This type of memory is used to retain your fingerprint data See also memory Compare RAM and ROM floppy diskette A removable disk that stores magnetically encoded data User s Manual Glossary 7 TECRA A11 S11 Satellite Pro S500 floppy diskette drive FDD An electromechanical device that reads and writes to floppy diskettes folder An icon in Windows used to store documents or other folders format The process of readying a blank disk for its first use Formatting establishes the structure of the disk that the operating system expects before it writes files or programs onto th
124. evices Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use Bluetooth Adaptor from TOSHIBA always change the frequency move your computer to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your computer Please visit the following TOSHIBA PC product support website E Bluetooth and Wireless LAN devices operate within the same radio frequency range and may interfere with one another If you use Bluetooth and Wireless LAN devices simultaneously you may occasionally experience a less than optimal network performance or even lose your network connection If you should experience any such problem immediately turn off either one of your Bluetooth or Wireless LAN Please visit the following TOSHIBA PC product support website TOSHIBA PC product support website In Europe visit http www toshiba europe com computers tni bluetooth htm In the United States visit http www pc support global toshiba com User s Manual D 1 TECRA A11 S11 Satellite Pro S500 Bluetooth wireless technology and your Health The products with Bluetooth wireless technology like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by devices with Bluetooth wireless technology however is far much less than the electromagnetic energy emitted by wireless devices like for example mobil
125. f these functions are controlled through the Power Options When the processor s temperature falls within normal range the fan will be turned off and the processor operation returned to its standard speed If the processor s temperature reaches an unacceptably high level with either setting the computer automatically shuts down to prevent any damage In this instance all unsaved data in memory will be lost 4 40 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 5 The Keyboard The computer s keyboard layouts are compatible with a 104 105 key enhanced keyboard by pressing some keys in combination all of the 104 105 key enhanced keyboard functions can be performed on the computer The number of keys available on your keyboard will depend on which country region your computer is configured for with keyboards being available for numerous languages In use there are six different types of keys specifically typewriter keys function keys soft keys Hot keys Windows special keys and the keypad overlay Typewriter keys The typewriter keys produce the upper case and lower case letters numbers punctuation marks and special symbols that appear on the screen However there are some differences between using a typewriter and using a computer keyboard E Letters and numbers produced in computer text vary in width Spaces which are created by a space character may also vary depending on line justifi
126. f the computer with the display panel open A4 size keyboard Wireless LAN antenna Wireless WAN antenna Web Camera LED Some computers in this series are equipped with a Wireless LAN antenna Some computers in this series are equipped with a Wireless WAN antenna The Web Camera LED glows when the Web Camera is operating User s Manual 2 9 TECRA A11 S11 Satellite Pro S500 amp E 1 Web Camera Display hinges Display screen Power button eco button TOSHIBA Presentation button Volume down button Volume up button Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph Enables the transmission of video and use of video chat via the internet using specialized applications Some models are equipped with a Web Camera Please refer to the Web Camera section in Chapter 4 Operating Basics The display hinges allow the display panel to be position at a variety of easy to view angles Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power
127. f the floppy diskette is twisted bent or exposed to direct sunlight extreme heat or cold Do not place heavy objects on your floppy diskettes Do not eat smoke or use items such as erasers near your floppy diskettes as foreign particles inside the jacket of the floppy diskette can damage the magnetic surface Magnetic energy can destroy the data on your floppy diskettes In view of this you should keep your floppy diskettes away from speakers radios televisions and other sources of magnetic fields 4 24 User s Manual TECRA A11 S11 Satellite Pro S500 Sound System This section describes some of the audio control functions Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows E To launch the Volume Mixer utility right click on the speaker icon on the Taskbar and select Open Volume Mixer from the sub menu E To adjust the volume level of speakers or headphones move the Speakers slider E To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click on the speaker icon on the Taskbar and select Recording devices from the sub menu 2 Select Microphone and click Properties 3 On the Levels tab move the Microphone slider to increase or decrease the microphone volume level
128. fferences in the rate of flow from one device to another bus An interface for transmission of signals data or electric power byte The representation of a single character A sequence of eight bits treated as a single unit also the smallest addressable unit within the system C cache memory A section of very fast memory in which frequently used information is duplicated for quick access Accessing data from cache is faster than accessing it from the computer s main memory See also L1 cache L2 cache capacity The amount of data that can be stored on a magnetic storage device such as a floppy diskette or hard disk drive It is usually described in terms of kilobytes KB where one KB 1024 bytes megabytes MB where one MB 1024 KB and gigabytes GB where one GB 1024 MB CardBus An industry standard bus for 32 bit PC Cards CD An individual compact disc See also CD ROM CD R A Compact Disc Recordable disc can be written once and read many times See also CD ROM CD ROM A Compact Disc Read Only Memory is a high capacity disc that can be read from but not written to The CD ROM drive uses a laser rather than magnetic heads to read data from the disc CD RW A Compact Disc ReWritable disc can be rewritten many times See also CD ROM character Any letter number punctuation mark or symbol used by the computer Also synonymous with byte chassis The frame containing the computer Glossary 4 User
129. g the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer System Recovery Options and Restoring the pre installed software Use a virus check program and make sure it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to periodically back up the internal hard disk drive or other main storage device to external media General storage media is not durable or stable over long periods of time and under certain conditions may result in data loss Before you install a device or application save any data in memory to the hard disk drive or other storage media Failure to do so may result in the loss of data User s Manual 173 TECRA A11 S11 Satellite Pro S500 Connecting the AC adaptor Attach the AC adaptor when you need to charge the battery or you want to operate from AC power It is also the fastest way to get started because the battery pack will need to be charged before you can operate from battery power The AC adaptor can be connected to any power source supplying from 100 to 240 volts and 50 or 60 hertz For details on using the AC adaptor to charge the battery pack refer to Chapter 6 Power and Power Up Modes Always use the TOSHIBA AC adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or
130. g the following methods E Clicking the battery icon on the Taskbar E Via the Battery Status in the Windows Mobility Center window E You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time This is because the computer needs this time to check the battery s remaining capacity and then calculate the remaining operating time based on this together with the current power consumption E Please be aware that the actual remaining operating time may differ slightly from the calculated time E With repeated discharges and recharges the battery s capacity will gradually decrease In view of this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged 6 6 User s Manual TECRA A11 S11 Satellite Pro S500 Maximizing battery operating time A battery s usefulness depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period Hard disk drive power off period How often and for how long you use the hard disk drive and external disk c drives for example optical disc and floppy diskette drive How much charge the battery contained to begin with How you use optional devices such as a PC Cards to which the battery supplies power
131. have a function for protect E SD Card SD memory card SDHC memory card E Memory Stick Memory Stick Memory Stick PRO Memory Stick PRO Duo E MultiMediaCard MMC Set the write protect switch to the lock position if you do not want to record data Inserting a memory media The following instructions apply to all types of supported media devices To insert a memory media follow the steps as detailed below 1 Turn the memory media so that the contacts metal areas are face down 2 Insert the memory media into the Bridge media slot on the side of the computer 3 Press the memory media gently to ensure a firm connection is made 1 Bridge media slot 2 Memory media Figure 3 6 Inserting a memory media 3 22 User s Manual TECRA A11 S11 Satellite Pro S500 JN MH Make sure memory media is oriented properly before you insert it If you insert the media in wrong direction you may not be able to remove it E When inserting memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data E Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied doing so may cause data to be lost Removing a memory media The following instructions apply to all types of supported media devices To remove a memory media follow the steps as detailed below 1 Open the Saf
132. he boot priority settings that have been configured in HW Setup In addition if you press a key other than one of those listed or if the selected device is not installed the system will continue to boot according to the current and available settings in HW Setup USB Memory BIOS Support Type This option allows you to set the type of the USB memory to be used as a startup device HDD Sets the USB memory to be the equivalent of a hard disk drive default With this setting the USB memory device can be used to start the computer as though it were a hard disk drive based on the hard disk drive settings within both the Boot Priority and HDD Priority options detailed previously FDD Sets the USB memory to be the equivalent of a floppy diskette drive With this setting the USB memory device can be used to start the computer as though it were a floppy diskette based on the floppy diskette drive settings within the Boot Priority option detailed previously Keyboard Wake up on Keyboard When this feature is enabled and the computer is in Sleep Mode you can turn on the system by pressing any key However please be aware that this option will only work with the internal keyboard and only when the computer is in Sleep Mode Enabled Enables the Wake up on Keyboard function Disabled Disables the Wake up on Keyboard function Default 74 User s Manual TECRA A11 S11 Satellite Pro S500 Dl CPU This function allows you
133. he keypad overlay allows you to use cursor functions E When the Numeric Mode indicator glows the keypad overlay allows you to enter numbers Figure 2 9 CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format AAA EEEE JERR JA 0 8 E 1 Arrow mode indicator 2 Numeric mode indicator Figure 2 10 Keypad overlay indicators T Arrow mode When the Arrow mode indicator lights green you can use the gray labeled keys on the keypad overlay as cursor keys Please refer to the Keypad overlay for A4 size keyboard section in Chapter 5 The Keyboard for more information Numeric mode When the Numeric mode indicator lights green you can use the gray labeled keys on the keypad overlay for number entry Please refer to the Keypad overlay for A4 size keyboard section in Chapter 5 The Keyboard for more information 2 14 User s Manual TECRA A11 S11 Satellite Pro S500 Full size keyboard The following figures show the positions of the CAPS LOCK indicator and the NUM LOCK indicators which show the following conditions MH When the CAPS LOCK indicator glows the keyboard will produce capitals when any letter is typed E When the NUM LOCK indicator glows the ten key allows you to enter numbers 1 CAPS LOCK indicator 2 NUM LOCK indicator Figure 2 11 Keypad indicators CAPS LOCK This indicator glows green when letter keys ar
134. hen you remove an ExpressCard that has been used for a long time Mobile phones Please be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use User s Manual xxi TECRA A11 S11 Satellite Pro S500 Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort Be sure to read it before using the computer xxii User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 1 Getting Started This chapter provides an equipment checklist and basic information to start using your computer Some of the features described in this manual may not function properly if you use an operating system that was not pre installed by TOSHIBA Equipment checklist Carefully unpack your computer taking care to save the box and packaging materials for future use Hardware Check to make sure you have all the following items MW TECRA A11 S11 Satellite Pro S500 Portable Personal Computer E AC adaptor and power cord 2 pin plug or 3 pin plug Documentation E TECRA A11 S11 Satellite Pro S500 User s Manual M TECRA A11 S11 Satellite Pro S500 Quickstart E Instruction Manual for Safety and Comfort included
135. his chapter 3 After cleaning the cooling module run the TOSHIBA Cooling Performance Diagnostic Tool again Click Start gt All Programs gt TOSHIBA gt Utilities gt TOSHIBA Cooling Performance Diagnostic Tool 4 Ifthe Please click OK to run the TOSHIBA Cooling Performance Diagnostic Tool to check the cooling performance of your PC message is still displayed after running the TOSHIBA Cooling Performance Diagnostic Tool in step 3 it is recommended you turn off the computer and contact TOSHIBA support F 2 User s Manual TECRA A11 S11 Satellite Pro S500 Cleaning the cooling module This section explains how to clean the cooling module a If you use the computer for a long period the inside of the computer may J become hot Always allow the computer to cool to room temperature before you clean the cooling module To clean the cooling module follow the steps detailed below 1 Shut down the computer make sure the Power indicator is off refer to the Turning off the power section in Chapter 1 Getting Started if required Remove the AC adaptor and all cables and peripherals connected to the computer Close the display panel and turn the computer upside down Remove the battery pack refer to the Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required Using a thin tipped tool push on the hole in the edge of the Cooling module cover and slide it i
136. hnical service and support refer to TOSHIBA support section in Chapter 8 Troubleshooting for more information 64 Bit Computing 64 bit processors are designed to take advantage of 32 and 64 bit computing 64 bit computing requires that the following hardware and software requirements are met E 64 bit Operating System E 64 bit CPU Chipset and BIOS Basic Input Output System HM 64 bit Device drivers MH 64 bit applications Certain device drivers and or applications may not be compatible with a 64 bit CPU and therefore may not function properly Memory Main System Part of the main system memory may be used by the graphics system for graphics performance and therefore reduce the amount of main system memory available for other computing activities The amount of main system memory allocated to support graphics may vary depending on the graphics system applications utilized system memory size and other factors For computer s configured with 4 GB of system memory the full system memory space for computing activities will be considerably less and will vary by model and system configuration Battery Life Battery life may vary considerably depending on product model configuration applications power management settings and features utilized as well as the natural performance variations produced by the design of individual components Published battery life numbers are achieved on select models and configurations tested by T
137. ia Memory media 1 This section provides the important safety precautions in order to handle your memory media Points to note about the SD SDHC memory card SD SDHC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or playback protected material on another computer or other device and you may not reproduce any copyrighted material except for your personal enjoyment Below is a simple explanation for distinguishing SD memory cards from SDHC memory cards E SD and SDHC memory cards appear the same externally However the logo on SD and SDHC memory cards is different so pay careful attention to the logo when purchasing E The SD memory card logo is Sw E The SDHC memory card logo is 3 3 20 User s Manual TECRA A11 S11 Satellite Pro S500 E The maximum capacity of SD memory cards is 2GB The maximum capacity of SDHC memory cards is 32GB Card Type Capacities SD 8MB 16MB 32MB 64MB 128MB 256MB 512MB 1GB 2GB SDHC 4GB 8GB 16GB 32GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting an SD SDHC memory card SD SDHC memory cards are sold already formatted in conformity to specific standards If you reformat an SD SDHC memory card
138. ia Online Shop Please note that this service is not free of charge 1 Visit https backupmedia toshiba eu on the Internet 2 Follow the on screen instructions You will receive your Recovery Discs within two weeks after placing your order User s Manual TECRA A11 S11 Satellite Pro S500 1 16 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 2 The Grand Tour This chapter identifies the various components of the computer it is recommended that you become familiar with each before you operate the computer Legal Footnote Non applicable Icons For more information regarding Non applicable Icons please refer to Appendix G Legal Footnotes E Please handle your computer carefully to avoid scratching or damaging the surface Front with the display closed The following figure shows the computer s front with its display panel in the closed position 0 Oo 0 0O O E o gt SS 1 System indicators 2 Bridge media slot O 4 Wireless indicators 5 3 Wireless communication switch 6 Stereo speakers Microphone Provided with some models Figure 2 1 Front of the computer with display panel closed System indicators These LED indicators allow you to monitor the status of various computer functions and are described in more detail within the System indicators section User s Manual 2 1 TECRA
139. ication five times you must enter the password manually to start the computer Enter the password manually The password is necessary only if the computer was turned off in Shut Down Mode or Hibernation Mode It is not needed in Sleep Mode and Restart User s Manual 6 11 TECRA A11 S11 Satellite Pro S500 To enter a password manually follow the steps as detailed below 1 Turn on the power as described in Chapter 1 Getting Started The following message will appear in the screen B Password 2 Enter the Password 3 Press ENTER AN If you enter the password incorrectly three times in a row the computer shuts off In this case you must turn the computer back on to retry password entry Power up modes The computer has three different power up modes as follows E Shut Down Mode The computer will shut down without saving data in view of this you must always save your work before you turn the computer off E Hibernation Mode Data in memory will be saved to the hard disk drive E Sleep Mode Data will be maintained in the computer s memory Please refer to the sections Turning on the power and Turning off the o power in Chapter 1 Getting Started for further information Windows utilities You can configure various settings associated with both Sleep Mode and Hibernation Mode within the Power Options to access it Start gt Control Panel gt System and Security gt Power Options Hot ke
140. ice after turning the computer ON If the external device still does not work connect device to an USB port that does not have the USB Sleep and Charge function compatible icon 4 or change to disable the USB Sleep and Charge function When USB Sleep and Charge function is enabled the USB WakeUp function does not work for ports that support the USB Sleep and Charge function In that case use an USB port that does not have the USB Sleep and Charge function compatible icon 4 or change to disable USB Sleep and Charge function In addition to the information in this section please also refer to the documentation supplied with your eSATA device Problem eSATA device does not work Procedure Remove the eSATA device from the computer and then reconnect it to a free port it in order to ensure it is firmly attached A connected eSATA device may not be recognized if it is connected to the computer s eSATA USB combo port while the computer is in Sleep Mode or Hibernation Mode If this occurs disconnect the eSATA device and then reconnect the device while the computer is turned on Ensure that any required eSATA device drivers are properly installed to achieve this you should refer to both the device documentation and the operating system documentation If you are still unable to resolve the problem contact your reseller dealer or service provider 8 18 User s Manual TECRA A11 S11 Satellite Pro S500
141. ile phones When it is enabled Bluetooth provides the wireless personal area network environment which is safe and trustworthy that is quick and easy Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread Spectrum Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802 11 Standard Legal Footnote Wireless LAN For more information regarding Wireless LAN please refer to Appendix G Legal Footnotes Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use Access each function using the following procedures 1 To access the Power Options click Start gt Control Panel gt System and Security gt Power Options eco button TOSHIBA Presentation button Hot keys Display automatic power off Press this button to launch the TOSHBIA eco Utility This button changes On and Off of eco Mode When eco Mode is On the icon turns green When eco Mode is Off the icon turns gray The TOSHIBA Presentation button has the same functionality as the Connect display button in the Mobility Center Some models are equipped with a TOSHIBA Presentation button Hot keys are specific key combinations that let you quickly change the system configuration directly from the keyboard witho
142. in User s Manual MH Warranty information If any of the items are missing or damaged contact your dealer immediately User s Manual 1 1 TECRA A11 S11 Satellite Pro S500 Software The following Windows operating system and utility software are pre installed Windows 7 TOSHIBA Value Added Package TOSHIBA Recovery Media Creator TOSHIBA DVD Player TOSHIBA Assist TOSHIBA ConfigFree TOSHIBA HDD Protection TOSHIBA Disc Creator TOSHIBA Face Recognition Can be used only for Web Camera models TOSHIBA Web Camera Application Can be used only for Web Camera models TOSHIBA Bulletin Board TOSHIBA ReelTime TOSHIBA Service Station TOSHIBA eco Utility Fingerprint Utility Can be used only for models with Fingerprint Sensor Windows Mobility Center Online Manual 2 User s Manual TECRA A11 S11 Satellite Pro S500 Getting Started i E All users should be sure to read the section Starting up for the first time E Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you may reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Connectin
143. ing Next will display the PC Health Monitor Software Notice amp Acceptance screen Please carefully read the information displayed Selecting ACCEPT and clicking OK will enable the program By enabling the TOSHIBA PC Health Monitor software you agree with these terms and conditions and to the use and sharing of the collected information Once the program is enabled the TOSHIBA PC Health Monitor screen is displayed and the program will begin monitoring system functions and collecting information If a TOSHIBA PC Health Monitor message is displayed A message will be displayed if any changes which may interfere with the operation of the program are detected Follow the instructions displayed on screen in the message However if the following special message is displayed carry out the procedures listed below Ifthe It is possible that the PC cooling performance has decreased Please click OK to run the TOSHIBA Cooling Performance Diagnostic Tool to check the cooling performance of your PC message is displayed 1 Click OK to start the TOSHIBA Cooling Performance Diagnostic Tool 2 Ifthe It is possible that the PC cooling performance has decreased Please clean the cooling module according to the instructions in your PC User s Guide message is displayed after running the TOSHIBA Cooling Performance Diagnostic Tool the cooling module requires cleaning Refer to the Cleaning the cooling module section in t
144. ingdom USA UL approved BS approved Europe Australia AS approved Approved by the appropriate agency Canada CSA approved E 2 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix F TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption battery health and the system cooling informing you of significant system conditions This application recognizes the system and individual component serial numbers and will track specific activities related to the computer and their usage The collected information includes device operation time and number of actuations or status changes i e number of power button and FN key combination uses AC adaptor battery LCD fan HDD sound volume wireless communication switch TOSHIBA Express Port Replicator and USB information date of initial system use and also computer and device usage i e power settings battery temperature and recharging CPU memory backlight illumination time and temperatures for various devices The stored data uses a very small portion of the total hard disk capacity approximately 3MB or less per year This information is used to identify and provide a notification of system conditions which may effect the performance of your Toshiba computer It may also be used to help diagnose problems should the computer require
145. io waves can cause malfunction of such equipment possibly resulting in serious injury Wireless indicators These LED indicators allow you to monitor the status of Bluetooth Wireless LAN and Wireless WAN functions and are described in more detail within the Wireless indicators section Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as low battery condition generated by the system Microphone A built in microphone allows you to import and record sounds to your application please refer to the Sound System section in Chapter 4 Operating Basics for more information Some models are equipped with a built in microphone 2 2 User s Manual TECRA A11 S11 Satellite Pro S500 Left side The following figure shows the computer s left side Sez D00000000I Va i BessSrpesess a 1 Universal Serial Bus USB 2 0 port 2 eSATA USB combo port 3 Cooling vents 4 ExpressCard slot 5 Mini DisplayPort Provided with some models Figure 2 2 The left side of the computer A Universal Serial Bus One Universal Serial Bus port which complies to e USB 2 0 port the USB 2 0 standard is provided on the left hand side of the computer The ports with the icon 4 have USB Sleep and Charge eSATA USB combo One eSATA USB combo port which complies to eSATA ES port the USB 2 0 standard is provide
146. is a sudden temperature change E Strong stress is applied to the AccuPoint If an error message appears reboot the computer If an error message does not appear wait a moment for the pointer to stop then continue operation 4 2 User s Manual TECRA A11 S11 Satellite Pro S500 Replacing the cap The AccuPoint cap is an expendable item that should be replaced after prolonged use Spare AccuPoint caps are available from TOSHIBA 1 To remove the AccuPoint cap firmly pinch the cap and pull it straight up 1 AccuPoint cap Figure 4 2 Removing the AccuPoint cap 2 Position a new cap on the peg and press it into place The peg is square so be careful to align the cap s square hole with the peg Using the Fingerprint Sensor This product has a fingerprint utility installed for the purpose of enrolling and recognizing fingerprints By enrolling the ID and password onto the fingerprint authentication feature it is no longer necessary to input the password from the keyboard Fingerprint feature enables you to E Logon to Windows and access a security enabled homepage through Internet Explorer E Files and folders can be encrypted decrypted and third party access to them prevented E Disable the password protected screen saver when returning from a power saving mode such as Sleep Mode E Authentication of the User Password and if applicable the HDD Hard Disk Drive Password when booting up the computer boot a
147. is managed as follows For wireless clients that operate in a Wireless LAN Infrastructure the Wireless LAN module will automatically start operation at the channel identified by the Wireless LAN Access Point When roaming between different access points the station can dynamically switch to another channel if required For Wireless LAN modules installed in wireless clients that operating in a peer to peer mode the module will use the default channel 10 In a Wireless LAN Access Point the Wireless LAN module will use the factory set default channel printed in bold unless the LAN Administrator selected a different channel when configuring the Wireless LAN Access Point device User s Manual C 3 TECRA A11 S11 Satellite Pro S500 5GHz Band Channels Sets Wireless IEEE 802 11 Revision a and n Frequency Range 5150 5850 MHz Channel ID 34 5170 2 36 5180 2 38 5190 2 40 5200 2 42 5210 2 44 5220 2 46 5230 2 48 5240 2 52 5260 2 56 5280 2 60 5300 2 64 5320 2 100 5500 2 104 5520 2 108 5540 2 112 5560 2 116 5580 2 120 5600 2 124 5620 2 128 5640 2 132 5660 2 136 5680 2 140 5700 2 149 5745 2 153 5765 2 157 5785 2 161 5805 2 165 5825 2 1 Factory set default channels C 4 User s Manual TECRA A11 S11 Satellite Pro S500 2 The channel which can be used depends on the installed wireless LAN module And the approved channels on using are different at each country or region Check if these channels can
148. is received from an administrator s computer which is connected via a network The following settings can be changed when the Built in LAN is Enabled Connect the AC adaptor when using the Wake up on LAN function The battery retention time will be shorter than the times listed in this manual when this function is enabled Refer to the section in chapter 6 Extending battery life Enabled Enables Wake up on LAN from shutdown Disabled Disables Wake up on LAN from shutdown Default User s Manual 15 TECRA A11 S11 Satellite Pro S500 Built in LAN This feature enables or disables the Built in LAN Enabled Enables Built in LAN functions Default Disabled Disables Built in LAN functions USB USB KB Mouse Legacy Emulation You can use this option to enable or disable USB keyboard mouse legacy emulation so that even if your operating system does not support USB devices you can still use a standard USB mouse and keyboard to achieve this you should set the appropriate option s to Enabled Enabled Enables the USB KB Mouse Legacy Emulation function Default Disabled Disables the USB KB Mouse Legacy Emulation function USB FDD Legacy Emulation Use this option to enable or disable USB floppy diskette drive legacy emulation If your operating system does not support USB you can still use a USB floppy diskette drive by setting the USB FDD Legacy Emulation item to Enabled Enabled Enables the USB floppy diskette
149. istic as well as performance to an approved low power radio frequency devices Article 14 The low power radio frequency devices shall not influence aircraft security and interfere legal communications If found the user shall cease operating immediately until no interference is achieved The said legal communications means radio communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices Using Bluetooth Adaptor from TOSHIBA equipment in Japan In Japan the frequency bandwidth of 2 400 2 483 5 MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station 1 Sticker Please put the following sticker on computer incorporating this product The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations p
150. ital Versatile Disc ReWritable DVD R Double Layer Digital Versatile Disc Recordable Double Layer eSATA external Serial ATA FDD floppy diskette drive FIR fast infrared User s Manual Glossary 1 TECRA A11 S11 Satellite Pro S500 GB gigabyte HDD hard disk drive IDE integrated drive electronics IEEE Institute of Electrical and Electronics Engineers IMSM Intel Matrix Storage Manager 1 0 input output IRQ interrupt request KB kilobyte LAN local area network LCD liquid crystal display LED light emitting diode MB megabyte MMC multi media card OCR optical character recognition reader PC personal computer PCI peripheral component interconnect RAM random access memory RGB red green and blue ROM read only memory RTC real time clock S P DIF Sony Philips Digital Interface Format SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SO DIMM small outline dual in line memory module SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics array WAN wide area network WSXGA wide super extended graphics array WSXGA wide super extended graphics array plus WUXGA Wide Ultra Extended Graphics Array WXGA wide extended graphics array WXGA wide extended graphics array plus XGA extended graphics array Glossary 2 User s Manual TECRA A11 S11 Satellite Pro S500 A
151. ith the telephone cable connected during an electrical storm There may be a remote risk of electric shock from lightning 2 6 User s Manual TECRA A11 S11 Satellite Pro S500 Underside The following figure shows the underside of the computer You should ensure that the display is closed before the computer is turned over to avoid causing any damage 0 0 O BELE ou oo _ e 1 Notches 4 Battery release latch 2 Docking port 5 Battery pack 3 Memory module slot 6 Battery lock Provided with some models Figure 2 5 The underside of the computer Notches Notches on the computer engage hooks on the TOSHIBA Express Port Replicator to ensure a secure connection Provided with some models TOSHIBA Express Port Replicator described in Chapter 3 Hardware Utilities and Options Some models are equipped with a Docking port Docking port This port enables connection of an optional E Only the TOSHIBA Express Port Replicator can be used with this computer Do not attempt to use any other Port Replicator E Keep foreign objects out of the docking port A pin or similar object can damage the computer s circuitry User s Manual 2 7 TECRA A11 S11 Satellite Pro S500 T Memory module slot Battery release latch 2 ao y Battery pack 1 Battery lock The memory module slot allows for the installation re
152. itions 20 00 cece eee 6 1 Monitoring of power Condition oo ooooomommm 6 2 Battery ienen dial an ens dome Paes E E EE 6 3 TOSHIBA Password Utility oooooooomommom o 6 10 Power Up modes 0 ccc eee eee eee 6 12 Panel power On Off 1 0 2 0c eee eee eee 6 12 System automatic Sleep Hibernati0N oo oo oooo 6 13 HW Setup Accessing HW Setup 0 cece cece eee eee eee eee 7 1 HW Setup window 00 cece eee eee eee eee eee 7 1 Troubleshooting Problem solving procesSS 00 0 cee eee e eee 8 1 Hardware and system checklist oo ooooooomoomo 8 3 TOSHIBA SUpport 2 5 2 c 00 ieee eed Heer eee ee tee ee eee 8 24 Specifications Environmental Requirements 0 00 e ee eee eee A 1 Display Controller and Video mode Display controller 0 0 0c cee eee B 1 Video Mode ii ives cee eee a ade eae ded B 1 Wireless LAN Card Specifications 22 2005 ccc eee ee eee eee ees C 1 Radio Characteristics 00 0 e eee eee eee C 2 Supported Frequency Sub bandS ooocoooooooomoo C 2 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix D Appendix E Appendix F Appendix G Appendix H Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statementS ooococoococnnn oo Using Bluetooth Adaptor from TOSHIBA equipment in Japan AC Power Cord and
153. itor does not After confirming that the monitor s power switch is turn on on you should check the connections to make sure that the power cord adaptor is firmly connected to the monitor and to a working power outlet No display Try adjusting the contrast and brightness controls on the external monitor Press the FN F5 hot key in order to change the display priority and ensure that it is not set for the internal display only Check to see if the external monitor is connected When the external monitor is set as the primary display device in extended desktop mode it will not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not display when turned on again If this occurs press FN F5 to re set the display panel and external monitor to clone mode Display error Check that the cable connecting the external occurs monitor to the computer is firmly attached If you are still unable to resolve the problem contact your reseller dealer or service provider User s Manual 8 21 TECRA A11 S11 Satellite Pro
154. ive displays with a HDMI or DVI interface Right side The following figure shows the computer s right side b a 1 Smart Card slot 2 Headphone jack 3 Microphone jack 4 Optical disc drive 5 Universal Serial Bus USB 2 0 ports Provided with some models Figure 2 3 The right side of the computer SC Smart Card slot This slot can accommodate a single Smart Card device Some models are equipped with a Smart Card slot mM Keep foreign metal objects such as screws staples and paper clips out of i y the Smart Card slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury N Headphone jack A 3 5 mm mini headphone jack enables i connection of stereo headphones Microphone jack A 3 5 mm mini microphone jack enables connection of a three conductor mini jack for monaural microphone input 2 4 User s Manual TECRA A11 S11 Satellite Pro S500 Back side Jeee Optical disc drive Universal Serial Bus USB 2 0 ports The computer may be configured with a DVD Super Multi drive Provided with some models Two Universal Serial Bus ports which comply to the USB 2 0 standard are provided on the right hand side of the computer Keep foreign metal objects such as screws staples and paper clips out of the USB connectors Foreign metal objects can create a short circuit which can cause damage an
155. ked keys Each keystroke activates a switch that transmits a specific code to the computer For each key the transmitted code is in turn representative of the ASCII character marked on the key kilobyte KB A unit of data storage equal to 1024 bytes See also byte and megabyte L L1 cache Level one cache Memory cache built into the processor to help improve processing speed See also cache memory L2 cache L2 cache Memory cache installed on the motherboard to help improve processing speed lt is slower than L1 cache and faster than main memory See also cache memory L1 cache LAN A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network Light Emitting Diode LED A semiconductor device that emits light when a current is applied User s Manual Glossary 9 TECRA A11 S11 Satellite Pro S500 Liquid Crystal Display LCD Liquid crystal sealed between two sheets of glass coated with transparent conducting material The viewing side coating is etched into character forming segments with leads that extend to the edge of the glass Applying a voltage between the glass sheets alters the brightness of the liquid crystal main board See motherboard megabyte MB A unit of data storage equal to 1024 kilobytes See also kilobyte megahertz A unit of wave frequency that equals 1 million
156. lays an error message In these instances turn off the computer check all cable connections and then restart it if the self test fails again contact your reseller dealer or service provider Power When the computer is not plugged into an AC power outlet the battery pack is the primary power source However your computer also has a number of other power resources including an intelligent power supply and a Real Time Clock RTC battery all of which are interrelated with any one having the ability to produce apparent power problems This section provides checklists for AC power and the battery If you cannot resolve a problem after following them the cause may lie with another power related resource in such an instance you should contact your reseller dealer or service provider 8 4 User s Manual TECRA A11 S11 Satellite Pro S500 Overheating power down If the processor s temperature reaches an unacceptably high level with either setting the computer will automatically shuts down to prevent any damage in this instance all unsaved data in memory will be lost Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator and DC IN indicator stops blinking blinks orange JN It is recommended to leave the computer off until the interior reaches room temperature even though the DC IN indicator stops blinking If the computer has reached room temperature and it still does not start
157. lease refer to the TOSHIBA Password Utility section in Chapter 6 Power and Power Up Modes for further information Procedure Check that the numeric keypad overlay is not activated press the FN F11 hot key and try typing again Please refer to your software s documentation to ensure that its is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard you should contact your reseller dealer or service provider User s Manual 8 7 TECRA A11 S11 Satellite Pro S500 Internal display panel Apparent computer s display panel problems may be related to the computer s setup and configuration please refer to Chapter 7 HW Setup for further information Problem No display Markings appear on the computer s display panel Problems above remain unresolved or other problems occur Procedure Press the FN F5 hot keys to adjust the display priority and to make sure it is not set for output to an external monitor These marks may have come from contact with the keyboard and Touch Pad while the display panel has been closed You should try to remove the marks by gently wiping the display panel with a clean dry cloth or if this fails with a good quality LCD screen cleaner In this latter instance you should always follow the instructions with the screen cleaner and always ensure you let the display panel dr
158. ls that hold or generate static electricity When installing or removing a memory module you must ensure that you do not touch any other internal areas of the computer Insert the two memory modules into Slot A and Slot B respectively The computer will operate in dual channel mode You can access the inserted memory modules efficiently in dual channel Use only memory modules approved by TOSHIBA Do not try to install or remove a memory module under the following conditions a The computer is turned on b The computer was shut down in either Sleep or Hibernation Mode c Wake up on LAN is enabled d The wireless communication switch is turned on Be careful not to let screws or other foreign matter fall into the computer It could cause malfunction or electric shock Additional memory module is a precision electronic component that may be fatally damaged by static electricity Since the human body can carry static electricity it is important that you discharge yourself before touching or installing any additional memory modules To discharge your body s static electricity simply touch any metal close to you with bare hands 3 24 User s Manual TECRA A11 S11 Satellite Pro S500 Point to note about memory module error If you install a memory module that is not compatible with the computer the Power indicator will flashes on for 0 5 seconds off for 0 5 seconds in the following ways E lf there is an error i
159. ly lose their ability to hold a charge and you will need to replace them Under certain applicable laws and regulation it may be illegal to dispose of old batteries by placing them in the trash E Please be kind to our shared environment Check with your local government authority for details regarding where to recycle old batteries or how to dispose of them properly This product contains mercury Disposal of this material may be regulated due to environmental considerations For disposal reuse or recycling information please contact your local government ENERGY STAR Program Your Computer model may be ENERGY STAR compliant If the model you Pa purchased is compliant it is labeled with the ENERGY STAR logo on the computer and the following information applies OW AG TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you leave this and other energy saving features active so that your computer will operate at its maximum energy efficiency You can wake the com
160. m do not provide instructions Also called a preset value delete To remove data from a disk or other data storage device Synonymous with erase device driver A program called a driver that permits a computer to communicate with a device dialog box A window that accepts user input to make system settings or record other information disable To turn a computer option off See also enable disk drive The device that randomly accesses information on a disk and copies it to the computer s memory It also writes data from memory to the disk To accomplish these tasks the unit physically rotates the disk at high speed past a read write head disk storage Storing data on magnetic disk Data is arranged on concentric tracks much like a phonograph record display A CRT LCD or other image producing device used to view computer output documentation The set of manuals and or other instructions written for the users of a computer system or application Computer system documentation typically includes procedural and tutorial information as well as system functions double click To press and release the pointing device s primary button rapidly twice without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless otherwise stated driver A software program generally part of the operating system that controls a specific piece of hardware frequently a periphe
161. may occur after taking a bath Injured finger Wet finger Soiled or oily finger E Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate E Enroll two or more fingers E Enroll additional fingers if a recognition failure often occurs when using already enrolled fingers E Check the condition of your finger any conditions which have changed since enrollment such as injury rough skin and extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition success rate may be lowered E As the fingerprint for each finger is different and unique you should ensure that only the registered or enrolled fingerprint or fingerprints are used for identification MH Check the position and speed at which you swipe your finger across the sensor please refer to the preceding drawing E The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints E The recognition success rate may differ from user to user User s Manual 4 5 TECRA A11 S11 Satellite Pro S500 Points to note about Fingerprint Utility J If Windows 7 file encryption function EFS Encryption
162. meric keypad but includes a numeric keypad overlay which functions like one this is located in the center of the keyboard with the relevant keys having grey letters at their front edge The overlay provides the same functions as the numeric keypad on a standard 104 105 key enhanced keyboard Turning on the overlays The numeric keypad overlay can be used for numeric data input or cursor and page control Arrow Mode To turn on Arrow Mode press FN F10 the Arrow Mode indicator lights and you are able to access cursor and page control functions by using the keys You are able to press FN F10 again to turn off this overlay function Numeric Mode To turn on Numeric Mode press FN F11 the Numeric Mode indicator lights and you are able to access numeric characters by using the keys You are able to press FN F11 again to turn off this overlay function HA 0 P TH M gt 2 GEES BE GEES Bee ae a a 68 8 JN LES a TTE FREE PTTL Figure 5 2 The numeric keypad overlay HOME 7 5 6 User s Manual TECRA A11 S11 Satellite Pro S500 Temporarily using normal keyboard overlay on While using the overlay you can temporarily access the normal keyboard functions without having to turn the overlay off
163. mory module cover 7 Align the notch of the memory module with that of the memory slot and gently insert the module into the slot at about a 45 degree angle before holding it down until the latches on either side snap into place 1 Notch 2 Slot A 3 Slot B Pe a Figure 3 9 Seating the memory module 1 El Never allow metal objects such as screws staples and paper clips to enter the computer Foreign metal objects can create a short circuit which can cause computer damage and fire possibly resulting in serious injury E Do not touch the connectors on the memory module or on the computer Debris on the connectors may cause memory access problems 3 26 User s Manual TECRA A11 S11 Satellite Pro S500 J J E The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A When inserting or removing memory modules use the A and B marked on the computer chassis to determine which slot is A and which is B E Align the grooves along the edges of the memory module with the locking tabs on the connector and insert the module into the connector firmly if you find it difficult to install the memory module gently prise the locking tabs outwards using the tip of your finger Please also ensure that you hold the memory module along its left and right hand edges the edges with the grooves in 8 Seat the memory module cover in place and
164. n only Slot A or no memory module is inserted in Slot A repeatedly flashes orange twice then green E If there is an error in Slot B repeatedly flashes orange then green twice E If there are errors in both Slot A and Slot B repeatedly flashes orange twice then green twice In all instances you should shut down the computer and remove the incompatible module s y Use a point size O Phillips screwdriver to remove and fasten the screws J the use of an incorrect screwdriver can damage the screw heads Installing a memory module To install a memory module follow the steps as detailed below 1 Shut down the computer make sure the Power indicator is off refer to the Turning off the power section in Chapter 1 Getting Started if required 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel 4 Turn the computer upside down and remove the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 5 Loosen the one screw securing the memory module cover in place please note that this screw is attached to the cover in order to prevent it from being lost Use a point size 0 Phillips screwdriver pmi o User s Manual 3 25 TECRA A11 S11 Satellite Pro S500 6 Slide your fingernail or a thin object under the cover and lift it off 1 Memory module cover 2 Screw Figure 3 8 Removing the me
165. n the direction of the arrow to remove 2 Cooling module cover Figure F 1 Removing the cooling module cover User s Manual F 3 TECRA A11 S11 Satellite Pro S500 6 Lift the plastic film and clean the cooling module using a vacuum cleaner or other cleaning tool Do not use a ball pen cotton swap or similar to remove dust If these touch J the inside of the computer it could be damaged or become clogged leading to further problems 1 Plastic film Figure F 2 Lift the plastic film 7 Slide the Cooling module cover back into place on the computer to reattach 8 Install the battery pack refer to the Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 9 Turn your computer over F 4 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix G Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers Non applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series Therefore please be aware that your selected model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis CPU Central Processing Unit CPU Performance Legal Footnotes CPU performance in your computer product may vary from specifications under the following conditions use of certain extern
166. ng your computer shut it down disconnect the AC adaptor and allow it to cool down a failure to follow this instruction may result in minor heat injury Be careful not to subject the computer to impact or shock a failure to follow this instruction could result in damage to computer computer failure or loss of data Never transport your computer with any cards installed this may cause damage to either the computer and or the card resulting in product failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Using the Hard Disk Drive HDD Protection This computer has a function for reducing the risk of damage on the hard disk drive Using an acceleration sensor built into the computer TOSHIBA HDD Protection detects vibration shocks and similar signs of movement of the computer and automatically moves the Hard Disk Drive head to a safe position to reduce the risk of damage that could be caused by head to disk contact E The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged E TOSHIBA HDD Protection cannot be used in models that are equipped with SSD 4 36 User s Manual TECRA A11 S11 Satellite Pro S500 When vibration is detected a message will be displayed on the screen and
167. nnot be erased or changed E CD RW discs including multi speed CD RW discs high speed CD RW discs and ultra speed CD RW discs can be recorded more than once 2 16 User s Manual TECRA A11 S11 Satellite Pro S500 DVDs mM DVD R DVD R DVD R Dual Layer and DVD R Double Layer discs can be written only once The recorded data cannot be erased or changed E DVD RW DVD RW and DVD RAM discs can be recorded more than once Formats i The DVD Super Multi drive Double Layer supports the formats CD ROM DVD ROM DVD Video CD DA CD Text Photo CD single multi session CD ROM Mode 1 Mode 2 CD ROM XA Mode 2 Form1 Form2 Enhanced CD CD EXTRA DVD R DVD RW DVD R DVD RW DVD RAM DVD R DL Format1 DVD R DL and Addressing Some types and formats of DVD R DL and DVD R DL discs may be Method 2 o Il unreadable Speeds The full size DVD Super Multi drive module lets you record data to rewritable CD DVDs as well as run either 12 cm 4 72 or 8cm 3 15 CD DVDs without using an adaptor The read speed is slower at the center of a disc and faster at the outer edge DVD read DVD R write DVD R DL write DVD RW write DVD R write DVD R DL write DVD RW write DVD RAM write CD read CD R write CD RW write 8 speed maximum 8 speed maximum 6 speed maximum 6 speed maximum 8 speed maximum 6 speed maximum 8 speed maximum 5 speed maximum 24 speed maximum 24 speed maximum 24 spe
168. nt ways for restoring the pre installed software are offered H Creating optical Recovery Media and restoring the pre installed software from them E Restoring the pre installed software from the Recovery hard disk drive E Ordering Recovery Media from TOSHIBA and restoring the pre installed software from them Please note that this service is not free of charge User s Manual TECRA A11 S11 Satellite Pro S500 Creating Recovery Media This section describes how to create Recovery Media i ll Be sure to connect the AC adaptor when you create Recovery Media Be sure to close all other software programs except the Recovery Media Creator Do not run software such as screen savers which can put a heavy load on the CPU Operate the computer at full power Do not use power saving features Do not write to the media when the virus check software is running Wait for it to finish then disable virus detection programs including any software that checks files automatically in the background Do not use utilities including those intended to enhance hard disk drive access speed They may cause unstable operation and damage data Do not shut down log off or Sleep Hibernate while writing or rewriting the media Set the computer on a level surface and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand A recovery image of the software on your compu
169. o the computer This jack lets you connect to a LAN The adaptor has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX Some models are equipped with a Gigabit Ethernet LAN 1000 megabits per second 1000BASE T Refer to Chapter 4 Operating Basics for details E Do not connect any cable other than a LAN cable to the LAN jack It could cause damage or malfunction E Do not connect the LAN cable to a power supply It could cause damage or malfunction LAN active indicator orange Link indicator green Modem jack This indicator may glow orange when the computer is connected to a LAN and the LAN is functioning properly This indicator may glow green when the computer is connected to a LAN and the LAN is functioning properly The modem jack lets you use a modular cable to connect the modem directly to a telephone line Some models are equipped with a modem jack E Connection to any communication line other than an analog phone line could cause a PC system failure E Connect the built in modem only to ordinary analog phone lines E Never connect the built in modem to a digital line ISDN MH Never connect the built in modem to the digital connector on a public telephone or to a digital private branch exchange PBX E Never connect the built in modem to a key telephone system for residences or offices E Avoid using your computer modem w
170. ol basic system configuration information and allow the functionality of some of the computer s built in hardware devices to be tested TOSHIBA Password The TOSHIBA Password utility allows you to set Utility a password in order to restrict access to the computer TOSHIBA Flash The TOSHIBA Flash Cards provide a quick way Cards to modify selected system functions and to launch applications E Hot key function E TOSHIBA utility launcher function HW Setup This utility allows you to customize your hardware settings according to the way you work with the computer and the peripherals you use User s Manual 3 9 TECRA A11 S11 Satellite Pro S500 TOSHIBA The TOSHIBA Accessibility utility provides Accessibility support to movement impaired users when they need to use the TOSHIBA Hot key functions In use the utility allows you to make the FN key sticky that is you can press it once release it and they press one of the Function keys in order to access its specific function When set the FN key will remain active until another key is pressed Utilities and Applications This section describes the pre installed utilities that come with the computer and details how to start them For further information on their operation please refer to each utility s online manual help files or README TXT file Fingerprint Utility This product has a fingerprint utility installed for the purpose of enrolling and re
171. omputer adaptor to recharge the battery Battery doesn t If the battery is completely discharged it will not charge when the begin charging immediately in these instances you AC adaptor is should wait a few minutes before trying again If the attached Battery battery still does not charge you should check that indicator does not the power outlet the AC adaptor is connected to is glow orange supplying power this can be tested by plugging another appliance into it Check whether the battery is hot or cold to the touch if so it will not charge properly and should be allowed to reach room temperature before you try again Unplug the AC adaptor and remove the battery to make sure its connecting terminals are clean if necessary wipe them with a soft dry cloth lightly dipped in alcohol Connect the AC adaptor and replace the battery taking care to ensure that it is securely seated in the computer Check the Battery indicator if it does not glow allow the computer to charge the battery for at least twenty minutes If the Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator still does not glow the battery may be at the end of its operating life and should be replaced However if you do not believe the battery is at the end of its operating life you should speak to your reseller dealer or se
172. on Shut down gt and then select Sleep from the menu Close the display panel Please note that this feature must be enabled within the Power Options to access it click Start gt Control Panel gt System and Security gt Power Options Press the power button Please note that this feature must be enabled within the Power Options to access it click Start gt Control Panel gt System and Security gt Power Options User s Manual 1 9 TECRA A11 S11 Satellite Pro S500 J When you turn the power back on you can continue where you left when you shut down the computer E When the computer is in Sleep Mode the power indicator will blink orange E fyou are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions E Power is turned back on immediately after shutting down E Memory circuits are exposed to static electricity or electrical noise Hibernation Mode The Hibernation Mode feature saves the contents of memory to the hard disk drive when the computer is turned off so that the next time it is turned on the previous state is restored Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer E Save your data While
173. on the Internet 8 24 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix A Specifications This appendix summarizes the computer s technical specifications Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 65 C 149 F 10 to 90 noncondensing Wet bulb 26 C maximum temperature Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maximum Power Requirements AC adaptor 100 240 volts AC 50 or 60 hertz cycles per second Computer 15V DC 5 0 amperes User s Manual A 1 TECRA A11 S11 Satellite Pro S500 Built in Modem This information is only applicable to models equipped with a built in modem Network control unit NCU Type of NCU Type of line Type of dialing Control command Monitor function AA Telephone line analog only Pulse Tone AT commands EIA 578 commands Computer s speaker Communication specifications Communication system Communication protocol Communication speed Transmitting level Receiving level Input output impedance Error correcting Data compression Power supply Data Full duplex Fax Half duplex Data ITU T Rec V 21 V 22 V 22bis V 32 Former CCITT V 32bis V 34 V 90 Bell 103 212A Fax ITU T Rec V 17 V 29 V 27ter V 21 ch2 Former
174. ongly recommend that you enable encryption functionality otherwise your computer will be open to illegal access by an outsider using a wireless connection If this occurs the outsider may illegally access your system eavesdrop or cause the loss or destruction of stored data E TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof Bluetooth wireless technology Bluetooth wireless technology eliminates the need for cables such as desktop computers between your PC and other electronic devices example of printers and mobile phones You cannot use the computer s built in Bluetooth functions and an external Bluetooth adaptor simultaneously For reference Bluetooth wireless technology has the following features Worldwide operation The Bluetooth radio transmitter and receiver operate in the 2 4GHz band which is license free and compatible with radio systems in most countries in the world User s Manual 4 31 TECRA A11 S11 Satellite Pro S500 J Radio links You can easily establish links between two or more devices with these links being maintained even if the devices are not within a line of sight of each other Security Two advanced security mechanisms ensure a high level of security E Authentication prevents access to critical data and makes it impossible to falsify the origin of a message E Encryption prevents eavesdropping an
175. onnect the AC adaptor before the save is completed Wait for the Hard Disk Drive indicator to go out E Donot touch the battery release latch while holding the computer or the battery pack might fall out due to the unintentional release of the battery release latch and cause injuries Removing the battery pack To remove a discharged battery follow the steps as detailed below Save your work Turn the computer s power off ensure that the Power indicator is off Remove all cables and peripherals that are connected to the computer Close the display panel and turn the computer upside down Slide the battery lock 1 into its a position gi E o 6 8 User s Manual TECRA A11 S11 Satellite Pro S500 6 Slide and hold the battery release latch 2 to disengage the battery pack and then remove it from the computer 3 1 Battery pack 2 Battery lock 3 Battery release latch Figure 6 1 Releasing the battery pack Installing the battery pack To install a battery pack follow the steps as detailed below Do not touch the battery release latch while holding the computer or the battery pack might fall out due to the unintentional release of the battery release latch and cause injuries 1 Insert the battery pack as far as it will go into the computer 1 2 Ensure that the battery pack is securely in place and the battery lock 2 is in its g position 1 Battery pack 2 Battery lock Figure
176. or if it starts but shuts down quickly contact your reseller dealer or service provider Computer shuts down This indicates a problem with the heat dispersal and its DC IN system you should contact your reseller dealer indicator is flashing or service provider green AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN indicator Please refer to Chapter 6 Power and Power Up Modes for further information Problem Procedure AC adaptor doesn t Check the connections to make sure that the power the computer power cord adaptor is firmly connected to the DC IN indicator does computer and a working power outlet not glow green 9 3 Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer you should contact your reseller dealer or service provider User s Manual 8 5 TECRA A11 S11 Satellite Pro S500 Battery If you suspect a problem with the battery you should check the status of the DC IN indicator as well as the Battery indicator Please refer to Chapter 6 Power and Power Up Modes for more information on these indicators together with general battery operation Problem Procedure Battery doesn t The battery may be discharged connect the AC powerthec
177. ory module from Slot B and insert it into Slot A 8 19 TECRA A11 S11 Satellite Pro S500 Sound system In addition to the information in this section please also refer to the documentation supplied with your audio device Problem No sound is heard Annoying sound is heard Procedure Adjust the volume To increase the volume click the volume up button and to decrease it click the volume down button Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working For further information please refer to Troubleshooting in Windows section of Windows Help and Support In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the computer please refer to Sound System in Chapter 4 Operating Basics for further information Volume cannot be adjusted during Windows start up or shut down If you are still unable to resolve the problem contact your reseller dealer or service provider 8 20 User s Manual TECRA A11 S11 Satellite Pro S500 External monitor Please also refer to Chapter 3 Hardware Utilities and Options and to the documentation supplied with your monitor for further information Problem Procedure Mon
178. oshiba at the time of publication Recharge time varies depending on usage Battery may not charge while computer is consuming full power After going through many charge and discharge cycles the battery will lose its ability to perform at maximum capacity and will need to be replaced This is a normal phenomenon for all batteries To purchase a new battery pack see the accessories information that is shipped with your computer G 2 User s Manual TECRA A11 S11 Satellite Pro S500 Hard Disk Drive HDD Capacity LCD 1 Gigabyte GB means 109 1 000 000 000 bytes using powers of 10 The computer operating system however reports storage capacity using powers of 2 for the definition of 1 GB 2 1 073 741 824 bytes and therefore shows less storage capacity Available storage capacity will also be less if the product includes one or more pre installed operating systems such as Microsoft Operating System and or pre installed software applications or media content Actual formatted capacity may vary Over a period of time and depending on the usage of the computer the brightness of the LCD screen will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will dim when the computer is operated on battery power and you may not be able to increase the brightness of the screen Graphics Processor Unit GPU Graphics processo
179. ossible pixel failures of your display is defined according to ISO 13406 2 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure E Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes in battery time is not a defect or failure GOST IloptraTtTHuBHBHUH Komnb Tep Hsrorosputeas Toshiba Europe GmbH Aapec Hammfelddamm 8 41460 Neuss Germany Caenano Bn Kurtae User s Manual xi TECRA A11 S11 Satellite Pro S500 Optical disc drive safety instructions 1 Be sure to check the international precautions at the end of this section TEAC DVD ROM drive DV 28S JN E The DVD ROM drive model employs a laser system To ensure proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized service location E Use of controls adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure E 7o prevent direct exposure to the laser beam do not try to open the enclosure Location of the required label s q SERIAL NO O O MANUFACTURED THIS PRODUCT COMPLIES WITH 21 CFR 1040 10 AND 1040 11 EXCEPT FOR E DEVIATIONS PURSUANT TO LASER NOTICE NO 50 DATED JULY 26 200
180. other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor Never plug the AC adaptor into a power source that does not correspond to both the voltage and the frequency specified on the regulatory label of the unit Failure to do so could result in a fire or electric shock possibly resulting in serious injury Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so could result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC adaptor to the computer always follow the steps in the exact order as described in the User s Manual Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched As a general safety precaution avoid touching any metal parts Never place your computer o
181. oximately 3 GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require their own memory space Since a 32 bit operating system cannot address more than 4 GB of memory these system resources overlap the physical memory It is a technical limitation that the overlapped memory is not available to the operating system Even though some tools might display the actual physical memory built into your computer the memory available to the operating system will still be approximately 3 GB only Legal Footnote Memory Main System For more information regarding Memory Main System please refer to Appendix G Legal Footnotes 3 2 User s Manual TECRA A11 S11 Satellite Pro S500 Power Battery pack The computer is powered by one rechargeable lithium ion battery pack Legal Footnote Battery Life For more information regarding Battery Life please refer to Appendix G Legal Footnotes RTC battery AC adaptor Disks Hard disk drive or Solid state drive The internal RTC battery backs up the Real Time Clock RTC and calendar The AC adaptor provides power to the system and recharges the batteries when they are low It comes with a detachable power cord which will
182. p Mode depending on the external devices connected to the USB ports For example if a mouse or USB keyboard is connected to a USB port moving the mouse keyboard will wakeup the computer The USB Wakeup function operates under Windows 7 operating system and it works for all USB ports 3 8 User s Manual TECRA A11 S11 Satellite Pro S500 TOSHIBA PC Health The TOSHIBA PC Health Monitor application Monitor proactively monitors a number of system functions such as power consumption battery health and system cooling informing you of significant system conditions This application recognizes the system and individual component serial numbers and will track specific activities related to their usage Refer to Appendix F TOSHIBA PC Health Monitor TOSHIBA Value Added Package J This section describes the TOSHIBA Component features pre installed on the computer TOSHIBA Button This utility controls the following computer button Support functions E eco button E TOSHIBA Presentation button The starting application from the button can be changed TOSHIBA Button Support cannot be used in models that are not equipped with eco button and TOSHIBA Presentation button TOSHIBA Zooming This utility allows you to enlarge or reduce the Utility icon size on the Windows Desktop or the zoom factor associated with specific supported applications TOSHIBA PC The TOSHIBA PC Diagnostic Tool will display Diagnostic To
183. p you to add various video effects to your video or photograph Enables the transmission of video and use of video chat via the internet using specialized applications The effective pixel count for this web camera is HD maximum photograph size 1280x800 pixels or 0 3 million maximum photograph size 640x480 pixels Some models are equipped with a Web Camera Please refer to the Web Camera Application Online Help for details 1 Web Camera 2 Web Camera LED Figure 4 4 Web Camera 4 10 User s Manual TECRA A11 S11 Satellite Pro S500 1 E Do not point the web camera directly at the sun Do not touch or press strongly on the web camera lens Doing so may reduce image quality Use an eyeglass cleaner cleaner cloth or other soft cloth to clean the lens if it becomes dirty E Setting the Size to more than 800x600 will cause a larger amount of data to be written to the hard disk drive and may interfere with smooth recording E When recording in dimly lit environments select Night Mode which allows for brighter images with less noise Using TOSHIBA Face Recognition TOSHIBA Face Recognition uses a face verification library to verify the face data of users when they log in to Windows The user can thus avoid having to enter a password or the like which makes the login process easier y E TOSHIBA Face Recognition does not guarantee the correct I identification of a user Changes to
184. patible adaptor 2 18 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 3 Hardware Utilities and Options Hardware This section describes the hardware of your computer The actual specifications may vary depending on the model you purchased Processor CPU The processor type varies depending on model To check which type of processor is included in your model open the TOSHIBA PC Diagnostic Tool Utility by clicking Start gt All Programs gt TOSHIBA gt Utilities gt PC Diagnostic Tool Legal Footnote CPU For more information on the CPU please refer to Appendix G Legal Footnotes User s Manual 3 1 TECRA A11 S11 Satellite Pro S500 Memory Memory slots 1 GB 2 GB or 4 GB memory modules can be installed in the computer s two memory slots for a maximum of 8 192MB system memory The actual amount of useable system memory will be less than the installed memory modules Video RAM The memory in a computer s graphics adaptor used to store the image displayed on a bitmap display The amount of Video RAM available is dependent on the computer s system memory Start gt Control Panel gt Appearance and Personalization gt Display gt Adjust resolution The amount of Video RAM can be verified by clicking the Advanced Settings button in the Screen Resolution window If your computer is configured with more than 3 GB memory the memory might be displayed as appr
185. patible devices may cause injury or may damage your computer Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems may occur in the following areas System start up E MultiMediaCard Self test E Dual Pointing Device Power E Fingerprint Sensor Password E USB device Keyboard E eSATA device Internal display panel E Additional memory module Hard disk drive E Sound system DVD Super Multi drive E External monitor ExpressCard E Modem Smart Card m LAN SD SDHC Card E Wireless LAN Memory Stick E Bluetooth xD picture card User s Manual 8 3 TECRA A11 S11 Satellite Pro S500 System start up When the computer does not start properly check the following items E Self Test E Power Sources E Power on Password Self test While booting up the computer self test is executed automatically and the TOSHIBA logo is displayed on the screen This message remains on the screen for a few seconds If the self test is successful the computer tries to load the operating system according to how the Boot Priority option is set within the TOSHIBA HW Setup program If any of the following conditions are present the self test has failed E The computer stops and does not proceed to display information or messages except for the TOSHIBA logo E Random characters appear on the screen and the system does not function normally E The screen disp
186. pheral devices back on immediately wait a short period to avoid any potential damage Sleep Mode If you have to interrupt your work you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode In this mode data is maintained in the computer s main memory so that when you turn on the power again you can continue working right where you left off When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled always completely shut down the computer This includes turning off any wireless communication switches or devices and canceling settings that reactivate the computer automatically such as a timer recording function Failure to completely shut down the computer in this way could allow the operating system to reactivate and run pre programmed tasks or preserve unsaved data which could interfere with aviation or other systems possibly causing serious injury 1 8 User s Manual TECRA A11 S11 Satellite Pro S500 Before entering Sleep Mode be sure to save your data Do not install or remove a memory module while the computer is in Sleep Mode The computer or the memory module could be damaged Do not remove the battery pack while the computer is in Sleep Mode unless the computer is connected to an AC power source Data in memory could be lost When the AC adaptor is connected the computer will go into Sleep
187. place To further help protect against theft security cables can be bought for use with your notebook when it is being used at home or in the office Make a note of your computer s machine type model number and serial number and put it in a safe place You will find this information on the underside of your notebook Please also keep the receipt of the computer you purchased Should your computer be stolen however we ll help you try to find it Before contacting TOSHIBA please prepare the following information which is necessary to uniquely identify your computer E In which country was your computer stolen E What type of machine do you have EH What was the model number PA number EH What was the serial number 8 digits E When was it stolen i e date E What is your address phone and fax number To register the theft on paper please follow these procedures E Fill in the TOSHIBA Theft Registration form or a copy of it below E Attach a copy of your receipt showing where your computer was purchased E Either fax or send the receipt and registration form to the address below To register the theft online please follow these procedures E Visit www toshiba europe com on the Internet In the product area choose Computer Systems E Inthe Computer Systems page open the Support amp Downloads menu and choose the Stolen Units Database option Your entries are used to track your computer at our service points
188. placement and removal of an additional memory module Refer to the Additional memory module section in Chapter 3 Hardware Utilities and Options Slide and hold this latch into its Unlock position in order to release the battery pack for removal For more detailed information on removing the battery pack please refer to Chapter 6 Power and Power Up Modes The battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack please refer to Chapter 6 Power and Power Up Modes Slide the battery lock to release the battery pack ready for removal 28 User s Manual TECRA A11 S11 Satellite Pro S500 Front with the display open This section shows the computer with the display panel open In order to open the display lift the display panel up and position it at a comfortable viewing angle for you e Wireless LAN and Wireless WAN antennas not shown Web Camera Web Camera LED Display screen LCD Sensor switch not shown Display hinges Power button eco button DADA Provided with some models 9 TOSHIBA Presentation button 10 Volume up down button 11 Keyboard 12 Touch Pad 13 Touch Pad control buttons 14 Fingerprint Sensor 15 Bluetooth antenna not shown 16 AccuPoint 17 AccuPoint control buttons Figure 2 6 The front o
189. puter from Sleep mode by pressing the power button Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the US EPA and the EU Commission According to the EPA a computer meeting the new ENERGY STAR specifications will use between 20 and 50 less energy depending on how it is used Visit http www eu energystar org or http www energystar gov for more information regarding the ENERGY STAR Program x User s Manual TECRA A11 S11 Satellite Pro S500 REACH Compliance Statement The new European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 Toshiba will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation Please consult the following website www toshiba europe com computers info reach for information about the presence in our articles of substances included on the candidate list according to article 59 1 of Regulation EC No 1907 2006 REACH ina concentration above 0 1 weight by weight Following information is only for Turkey E Compliant with EEE Regulations Toshiba meets all requirements of Turkish regulation 26891 Restriction of the use of certain hazardous substances in electrical and electronic equipment E The number of p
190. r s eSATA USB combo port while the computer is in Sleep Mode or Hibernation Mode If this occurs disconnect the eSATA device and then reconnect the device while the computer is turned on E f you connect an eSATA device after the computer has already been turned on it will take about ten seconds for it to be recognized by the computer Do not attempt to disconnect and reconnect the drive before this period has elapsed 3 32 User s Manual TECRA A11 S11 Satellite Pro S500 Disconnecting an eSATA device When you have finished using an eSATA device you can follow the procedures below in order to disconnect it 1 Wait for the indicator light of an eSATA device to go out to make sure all activity has stopped If you disconnect an eSATA device or turn off the power while the computer is accessing the drive you may lose data or damage an eSATA device or the drive 2 Click the Safely Remove Hardware icon on the Windows Taskbar 3 Click an eSATA device that you want to remove 4 Carefully pull an eSATA device s eSATA USB combo connector out from within the computer s eSATA USB combo port Serial device The serial port can be used to connect to RS 232C compatible devices RS 232C compatible devices include the following E Modem E Mouse E Printer Some models are equipped with a serial port To connect a serial port follow the steps as detailed below 1 Turn the computer s power off 2 Connect th
191. r equipment Please read A note is a hint or advice that helps you make best use of your equipment Indicates a potentially hazardous situation which could result in death or serious injury if you do not follow instructions Terminology This term is defined in this document as follows Start The word Start refers to the button in Windows 7 HDD or Hard Some models are equipped with a Solid State Drive disk drive SSD instead of a hard disk drive In this manual the word HDD or Hard disk drive also refers to the SSD unless otherwise stated User s Manual xix TECRA A11 S11 Satellite Pro S500 General Precautions TOSHIBA computers are designed to optimize safety minimize strain and withstand the rigors of portability However certain precautions should be observed to further reduce the risk of personal injury or damage to the computer Be certain to read the general precautions below and to note the cautions included in the text of the manual Provide adequate ventilation E Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep Mode In this condition observe the following E Never cover your computer or AC adaptor with any object Ml Never place your computer or AC adaptor near a heat source such as anel
192. r AC adaptor on a wooden surface furniture or any other surface that could be marred by exposure to heat since the computer base and AC adaptor s surface increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 4 User s Manual TECRA A11 S11 Satellite Pro S500 1 Connect the power cord to the AC adaptor Figure 1 2 Connecting the power cord to the AC adaptor 3 pin plug 7 Either a 2 pin or 3 pin adaptor cord will be included with the computer A depending on the model 2 Connect the AC adaptor s DC output plug to the DC IN 15V jack on the back of the computer 1 DC IN 15V jack 2 DC output plug Figure 1 3 Connecting the DC output plug to the computer 3 Plug the power cord into a live wall outlet the Battery and DC IN indicators on the front of the computer should glow User s Manual 1 5 TECRA A11 S11 Satellite Pro S500 Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel this will allow the angle of the display panel to be adjusted to provide optimum clarity 1 Display panel Figure 1 4 Op
193. r button and hold it down for five seconds Once the computer has turned itself off wait between ten and fifteen seconds before turning the power on again by pressing the power button System Recovery Options and Restoring the pre installed software There is a hidden partition allocated on the hard disk drive for the System Recovery Options This partition stores files which can be used to repair the system in the event of a problem The System Recovery Options feature will be unusable if this partition is deleted System Recovery Options i The System Recovery Options feature is installed on the hard disk when shipped from the factory The System Recovery Options menu includes tools to repair startup problems run diagnostics or restore the system See the Windows Help and Support content for more information about Startup Repair The System Recovery Options can also be run manually to repair problems The procedure is as follows Follow the instructions shown on the on screen menu 1 Turn off the computer 2 While holding the F8 key turn on the computer 3 The Advanced Boot Options menu will be displayed Use the arrow keys to select Repair Your Computer and press ENTER 4 Follow the on screen instructions Check your Windows manual for more information on backing up your system including the system image backup feature Restoring the pre installed Software Depending on the model you purchased differe
194. r does get wet turn the power off immediately and let the computer dry completely in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage E Clean the plastics of the computer using a slightly water dampened cloth E You can clean the display screen by spraying a small amount of glass cleaner onto a soft clean cloth and then wiping the screen gently with the cloth JN Never spray cleaner directly onto the computer or let liquid run into any part of it Never use harsh or caustic chemical products to clean the computer User s Manual 4 35 TECRA A11 S11 Satellite Pro S500 Moving the computer While the computer is designed for rugged durability you should exercise a few simple precautions when moving it in order to help ensure trouble free operation Before moving the computer it is recommended that you change the setting associated with the Hard Disk Drive Protection feature Please refer to the section Using the Hard Disk Drive HDD Protection in this chapter for further information Make sure all disk disc activity has ended before moving the computer check that the HDD and other indicators on the front of the computer are off Turn off shut down the computer Disconnect the AC adaptor and all peripherals before moving the computer Close the display panel Do not pick up the computer by its display panel Before carryi
195. r the computer s power is on or off 6 2 User s Manual TECRA A11 S11 Satellite Pro S500 DC IN indicator Check the DC IN indicator to determine the power status with the AC adaptor connected the following indicator conditions should be noted Green Indicates the AC adaptor is connected and is correctly supplying power to the computer Flashing orange Indicates a problem with the power supply You should initially try plugging the AC adaptor into another power outlet if it still does not operate properly you should contact your reseller or dealer No light Under any other conditions the indicator does not light Power indicator Check the Power indicator to determine the power status of the computer the following indicator conditions should be noted Green Indicates power is being supplied to the computer and the computer is turned on Blinking orange Indicates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition In Sleep Mode this indicator will turn on for one second and off for two seconds No light Under any other conditions the indicator does not light Battery This section explains battery types use recharging methods and handling Battery types The computer has two different types of batteries Battery pack When the AC adaptor is not connected the computer s main power source is a removable lithium ion battery
196. r unit GPU performance may vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode Total Available Graphics Memory is the total of as applicable Dedicated Video Memory System Video Memory and Shared System Memory Shared System Memory will vary depending on system memory size and other factors Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach may vary depending on surrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed will be lower than the theoretical maximum speed Copy Protection Images Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media All images are simulated for purposes of illustration User s Manual G 3 TECRA A11 S11 Satellite Pro S500 G 4 User s Manual TECRA A11 S11 Satellite Pro S500 Appendix H If your computer is stolen J Always take care of your computer and try to prevent it from being stolen You are the owner of a valuable technical device which may be highly attractive to thieves so please do not leave it unattended in a public
197. racter string to the password file E When entering a password do not enter any characters for example 1 or produced by pressing the SHIFT or ALT keys and so on E Delete button Click this button to delete a registered password Before you can delete a password you must first enter the current password correctly Please use BIOS Setup to change or delete the HDD Passwords or to set the HDD Master Password E 7o start BIOS Setup 1 Turn on the computer while pressing the F2 key 2 Release the F2 key when the TOSHIBA Leading Innovation gt gt gt screen appears E To end the BIOS Setup 1 Press F10 and then press Y to accept the changes The computer will restart 6 10 User s Manual TECRA A11 S11 Satellite Pro S500 Change button Click this button to change a registered password Before you can change a password you must first enter the current password correctly Please use BIOS Setup to change or delete the HDD Passwords or to set the HDD Master Password Owner String text box You can use this box to associate text with the password After you enter text click Apply or OK When the computer is started this text will be displayed together with the prompt asking you to enter a password If you forget your HDD User Password TOSHIBA will NOT be able to assist you and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE TOSHIBA will NOT be held responsible for any loss of an
198. ral Display Boot Priority Keyboard CPU LAN SATA and USB to allow specific functions of the computer to be configured In addition there are also three buttons OK Cancel and Apply OK Accepts your changes and closes the HW Setup window Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the HW Setup window User s Manual 7 1 TECRA A11 S11 Satellite Pro S500 General This window displays the BIOS EC version and contains two buttons Default and About Default Return all HW Setup values to the factory settings About Display the HW Setup version Setup This field displays the installed BIOS version date and EC version Display This tab lets you customize your computer s display settings for either the internal display or an external monitor Power On Display This tab allows you to select the display to be used when the computer is started Please note that this setting is only available on standard VGA mode and is not available as part of the Windows Desktop properties 0 1 The Power On Display is supported with some models Auto Selected Selects an external monitor if one is connected otherwise it selects the internal display default System LCD Selects the internal LCD even if an external monitor Only is connected 7 2 User s Manual TECRA A11 S11 Satellite Pro S500 Boot Priority Boot Priority Options This tab allows
199. ral device such as a printer or mouse DVD An individual digital versatile or video disc See also DVD ROM DVD R R R A Digital Versatile Disc Recordable disk can be written once and read many times The DVD R drive uses a laser to read data from the disc Glossary 6 User s Manual TECRA A11 S11 Satellite Pro S500 DVD RAM A Digital Versatile Disc Random Access Memory is a high capacity high performance disc that lets you store large volumes of data The DVD ROM drive uses a laser to read data from the disc DVD ROM A Digital Versatile Disc Read Only Memory is a high capacity high performance disc suitable for play back of video and other high density files The DVD ROM drive uses a laser to read data from the disc DVD RW RW RW A Digital Versatile Disc ReWritable disc can be rewritten many times E echo To send back a reflection of the transmitted data to the sending device You can display the information on the screen or output it to the printer or both When a computer receives back data it transmitted to a CRT or other peripheral device and then transmits the data to printer the printer is said to echo the CRT enable To turn on a computer option See also disable erase See delete escape 1 A code ASCII code 27 signaling the computer that what follows are commands used with peripheral devices such as printers and modems 2 Ameans of aborting the task currently in progress
200. rams gt TOSHIBA DVD PLAYER gt TOSHIBA DVD PLAYER For details on how to use TOSHIBA DVD PLAYER see the help file y E Frame dropping audio skipping or out of synch audio and video may A occur during playback of some DVD Video titles E Make sure to connect the computer s AC adaptor when playing a DVD Video Power saving features may interfere with smooth playback E fyou see the screen blinking while playing DVD with subtitle on at Media Player please use TOSHIBA DVD Player or Media Center to play DVD Bluetooth Stack for This software enables communication between Windows by Toshiba the computer and external Bluetooth devices such as printers and mobile phones y Bluetooth functions cannot be used in models that do not have a Bluetooth module installed TOSHIBA Assist TOSHIBA Assist is a graphical user interface that provides access to specific tools utilities and applications that make the use and configuration of the computer easier User s Manual 3 11 TECRA A11 S11 Satellite Pro S500 TOSHIBA ConfigFree TOSHIBA Mic Effect TOSHIBA eco Utility TOSHIBA Disc Creator TOSHIBA HDD SSD Alert Utility TOSHIBA ConfigFree is a suite of utilities that improve the ease and control of communication devices and network connections help in the identification of communication problems and allow the creation of profiles if you need to switch between different locations and communication networks To acces
201. re software firmware and peripheral components assembled to process data into useful information configuration The specific components in your system such as the terminal printer and disk drives and the settings that define how your system works You use the HW Setup program to control your system configuration controller Built in hardware and software that controls the functions of a specific internal or peripheral device e g keyboard controller CPU Central Processing Unit The portion of the computer that interprets and executes instructions CRT Cathode Ray Tube A vacuum tube in which beams projected on a fluorescent screen producing luminous spots An example is the television set cursor A small blinking rectangle or line that indicates the current position on the display screen User s Manual Glossary 5 TECRA A11 S11 Satellite Pro S500 D data Information that is factual measurable or statistical that a computer can process store or retrieve data bits A data communications parameter controlling the number of bits binary digits used to make up a byte If data bits 7 the computer can generate 128 unique characters If data bits 8 the computer can generate 256 unique characters DC Direct Current Electric current that flows in one direction This type of power is usually supplied by batteries default The parameter value automatically selected by the system when you or the progra
202. rive HDD Capacity For more information regarding Hard Disk Drive HDD Capacity please refer to Appendix G Legal Footnotes Optical disc drive Drive A DVD Super Multi drive Double Layer drive may be pre installed in this computer 2 6GB and 5 2GB DVD RAM media cannot be read from or written to Display The computer s internal display panel supports high resolution video graphics and can be set to a wide range of viewing angles for maximum comfort and readability Display panel 15 6 TFT LCD screen 16 million colors with one of the following resolutions HD 1366 horizontal x 768 vertical pixels E HD 1600 horizontal x 900 vertical pixels Legal Footnote LCD For more information regarding the LCD please refer to Appendix G Legal Footnotes Graphics controller The graphics controller maximizes display performance Refer to Display Controller and Video mode section in Appendix B for more information Legal Footnote Graphics Processor Unit GPU For more information regarding the Graphics Processor Unit GPU please refer to Appendix G Legal Footnotes 3 4 User s Manual TECRA A11 S11 Satellite Pro S500 Sound Sound system Multimedia Web Camera Communications Modem LAN The integrated sound system provides support for the computer s internal speakers and microphone as allowing an external microphone and headphones to be connected via the appropriate jacks We
203. rn on the power the computer will automatically recognize the monitor and determine whether it is a color or monochrome device In the event that you find that there are issues getting an image displayed on the correct monitor you should consider using the FN F5 hot key to change the display settings if you then disconnect the external monitor before you turn the computer s power off be sure to press FN F5 hot key again to switch to the internal display Please refer to Chapter 5 The Keyboard for further details on using hot keys to change the display setting Do not disconnect the external monitor while in Sleep or Hibernation Mode Turn off the computer before disconnecting the external monitor When displaying desktop at external analog monitor desktop is sometimes displayed on the center of the monitor with black bars around desktop with small size At that time please read the manual of the monitor and set the display mode which is supporting at the monitor Then it will be displayed with suitable size with correct aspect ratio User s Manual 3 29 TECRA A11 S11 Satellite Pro S500 Mini DisplayPort With a suitable adapter such as the Mini DisplayPort to HDMI adapter or Mini DisplayPort to DVI adapter this port enables you to connect an external monitor Connecting the Mini DisplayPort 1 Plug the Mini DisplayPort connector of the adapter into the Mini DisplayPort on your computer
204. romagnetic compatibility of this product should be suitably tested in all non approved working environments before use In the case of automobiles or aircraft the manufacturer or airline respectively should be asked for permission before use of this product Furthermore for general safety reasons the use of this product in environments with explosive atmospheres is not permitted User s Manual vii TECRA A11 S11 Satellite Pro S500 Modem warning notice 3 This information is only applicable to models equipped with a built in Jl modem Conformity Statement The equipment has been approved to Commission Decision CTR21 for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries regions the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance Network Compatibility Statement This product is designed to work with and is compatible with the following networks lt has been tested to and found to conform with the additional requirements conditional in EG 201 121 Germany ATAAB ANO05 AN006 AN007 AN009 AN010 and DE03 04 05 08 09 12 14 17 Greece ATAAB ANO05 ANO006 and GR01 02 03 04 Portugal ATAAB ANO01 005 006 007 011 and P03 04
205. romptly change the frequency being used change the location of use or turn off the source of emissions Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations D 4 User s Manual TECRA A11 S11 Satellite Pro S500 2 Indication The indication shown below appears on this equipment 1 2 2 4FH1 4 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10 m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 3 TOSHIBA Direct PC Monday Friday 10 00 17 00 Toll Free Tel 0120 15 1048 Direct Dial 03 3457 4850 FAX 03 3457 4868 Device Authorization This device obtains the Technical Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications Business Law The Name of the radio equipment BSMAN3 JAPAN APPROVALS INSTITUTE FOR TELECOMMUNICATIONS EQUIPMENT Approval Number D09 0366001 The following restrictions apply Do not disassemble or modify the device Do not install the embedded wireless module into other device User s Manual D 5 TECRA A11 S11 Satellite Pro S500 D 6 User s Manual TEC
206. rovider In addition to the information in this section please also refer to the documentation supplied with your USB device Problem USB device does not work Procedure Remove the USB device from the computer and then reconnect it to a free port it in order to ensure it is firmly attached Ensure that any required USB device drivers are properly installed to achieve this you should refer to both the device documentation and the operating system documentation If you are using an operating system that does not support USB you are still able to use a USB mouse and or USB keyboard by setting the USB KB Mouse Legacy Emulation option within the TOSHIBA HW Setup utility to Enabled If you are still unable to resolve the problem contact your reseller dealer or service provider 8 16 User s Manual TECRA A11 S11 Satellite Pro S500 USB Sleep and Charge function For more information and settings please refer to the Using the TOSHIBA USB Sleep and Charge Utility section in Chapter 4 Operating Basics Problem Procedure I cannot use the USB USB Sleep and Charge function may be Sleep and Charge disabled function Select the Enable USB Sleep and Charge check box in the TOSHIBA Sleep and Charge utility to enable this function When there is a current overflow of the external device connected to the compatible port USB bus power DC5V supply may be stopped for safety reasons When this happen
207. rted for USB Sleep and Charge function Typical Mode Default is suitable for a wide range of digital audio players However determining which mode is suitable for your USB device is unknown without trying Try each mode using the following procedure from Typical Mode to Alternate Mode 1 to find the suitable mode for your USB device to charge This function may not be able to be used with some connected external devices even if the appropriate mode is selected In this situation clear the USB Sleep and Charge check box and stop using this function 1 Some computers may not support all modes Battery Settings This utility can be used to specify the lower limit of remaining battery life for USB Sleep and Charge Move the slider bar to specify the lower limit If the remaining battery life falls below the setting the USB Sleep and Charge function will be stopped Checking the AC Only check box sets the utility to only charge when the AC adaptor is connected Heat dispersal J To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the processor speed first then if necessary turning on the fan Both o
208. rvice provider Battery doesn t If you frequently recharge a partially charged power the computer battery the battery might not charge to its full as long as expected potential in these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Select a power plan in the Power Options 8 6 User s Manual TECRA A11 S11 Satellite Pro S500 Real Time Clock Problem The following message is Displayed on the screen RTC Power Failure Check system Then press F2 key Password Problem Cannot enter password Keyboard Keyboard problems can be caused by the setup and configuration of the computer please refer to Chapter 5 The Keyboard for further information Problem Some letter keys produce numbers Output to screen is garbled Procedure The charge in the Real Time Clock RTC battery has run out you will need to set the date and time in the BIOS setup application by using the following steps 1 Turn on the computer while pressing the F2 key 2 Release the F2 key when the TOSHIBA Leading Innovation gt gt gt screen appears the BIOS setup application will load 3 Set the date in the System Date field Set the time in the System Time field 5 Press F10 a confirmation message will be displayed 6 Press the Y key the BIOS setup application will end and the computer will restart gt Procedure P
209. s disconnect an external device if some external devices are connected After that turn the power of the computer ON OFF to restore the function If this function can not be still used even if only one external device is connected stop using the external device because its current is over the acceptable value of this computer Some external devices may not be able to use the USB Sleep and Charge function In this case please try one or more of the following methods E Select another mode E Turn OFF the computer while external devices are connected E Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes If USB Sleep and Charge function is enabled quickly even when the computer s battery will discharge during turned OFF the power hibernation or when the computer is turned off of the computer Connect the AC adaptor to the computer or disable the USB Sleep and Charge function User s Manual 8 17 TECRA A11 S11 Satellite Pro S500 Problem External devices connected to the compatible ports do not work when connected to a compatible port The USB Wakeup function does not work eSATA device Procedure Some external devices may not work when connected to a compatible port if the USB Sleep and Charge function is enabled Reconnect the external dev
210. s Manual TECRA A11 S11 Satellite Pro S500 chip A small semiconductor containing computer logic and circuitry for processing memory input output functions and controlling other chips click To press and release the pointing device s primary button without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless otherwise stated See also double click CMOS Complementary Metal Oxide Semiconductor An electronic circuit fabricated on a silicon wafer that requires very little power Integrated circuits implemented in CMOS technology can be tightly packaged and are highly reliable cold start Starting a computer that is currently off turning on the power COM1 COM2 COM3 and COMA4 The names assigned to the serial and communication ports commands Instructions you enter at the terminal keyboard that direct the actions of the computer or its peripheral devices compatibility 1 The ability of one computer to accept and process data in the same manner as another computer without modifying the data or the media upon which it is being transferred 2 the ability of one device to connect to or communicate with another system or component components Elements or parts of a system which make up the whole system computer program A set of instructions written for a computer that enable itto achieve a desired result computer system A combination of hardwa
211. s and all connectors for loose pins E Check that your floppy diskette CD or DVD media is correctly loaded and in the case of a floppy diskette that its write protect tab is correctly set Always try to make detailed notes of your observations and keep them in a permanent error log this will help you to describe your problems to your reseller dealer or service provider In addition if a problem recurs the log you have made will help to identify the problem faster Analyzing the problem Sometimes the computer will give you clues that can help you identify why it is malfunctioning In view of this you should keep the following questions in mind E Which part of the computer is not operating properly keyboard hard disk drive display panel touch pad touch pad control buttons as each device will produce different symptoms MH Check the options within the operating system to ensure that its configuration is set properly E What appears on the display Does it display any messages or random characters If you have a printer attached print a copy of the screen using the PRTSC key and if possible look up the messages in the documentation included with the computer software or operating system E Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals E Do any indicators light if so which ones what color are they and do they stay on or blink Write
212. s successful the image data taken in step 4 will be faded in and placed over one another E If an error occurs during authentication you will be returned to the Select Tiles screen The Windows Welcome screen will be displayed and will be logged in automatically to Windows 1 Mode Login screen Turn on the computer The Select Tiles screen will be displayed Select Start face recognition 25 The Select Account screen will be displayed Select the account and click the arrow button Please face the camera will be displayed Verification will be performed If the authentication is successful the image data taken in step 6 will be faded in and placed over one another E If an error occurs during authentication you will be returned to the Select Tiles screen The Windows Welcome screen will be displayed and will be logged in automatically to Windows E f authentication was successful but an authentication error subsequently occurred during the login to Windows you will be asked to provide your account information Using the optical disc drive l The full size drive provides high performance execution of CD DVD ROM based programs You can run either 12 cm 4 72 or 8 cm 3 15 CD DVDs without an adaptor A Serial ATA interface controller is used for CD DVD ROM operation When the computer is accessing a CD DVD ROM an indicator on the drive glows Use the TOSHIBA DVD Player application to view DVD Video
213. s this utility click Start gt All Programs gt TOSHIBA gt ConfigFree TOSHIBA Mic Effect provides you the Echo Canceller and the Microphone Array functions For more instructions for this software refer to the Sound System section in Chapter 4 Operating Basics This PC is equipped with eco mode This mode slightly lowers performance of some devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps you monitor your power savings by showing approximate real time power consumption Furthermore it shows approximate accumulated power consumption and approximate accumulated power savings when using eco mode daily weekly and monthly You can track power savings by using eco mode continuously You can create CD s and DVD s in a number of formats including audio CD s that can be played on a standard CD player and data CD s DVD s which can store copies of the files and folders on your computer s hard disk drive This software can be used on models with a DVD Super Multi drive To start this utility click Start gt All Programs gt TOSHIBA gt CD amp DVD Applications gt Disc Creator This utility includes wizard functions to monitor the Disk Drive operating status and execute the system backup To access the utility click Start gt All Programs gt TOSHIBA gt Utilities gt HDD SSD Alert 3 12 User s Manu
214. s turned off even if the AC adaptor is attached Care and use of the battery pack O This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions MH Make sure the battery is securely installed in the computer before attempting to charge the battery pack Improper installation could generate smoke or fire or cause the battery pack to rupture E Keep the battery pack out of reach of infants and children lt can cause injury 6 4 User s Manual TECRA A11 S11 Satellite Pro S500 A i E The battery pack Extended Battery Pack and High Capacity Battery Pack are lithium ion batteries which can explode if not replaced used handled or disposed of properly Dispose of the battery as required by local ordinances or regulations Use only batteries recommended by TOSHIBA as replacements E The computer s RTC battery is a Ni MH battery and should be replaced only by your dealer or by a TOSHIBA service representative The battery can explode if not properly replaced used handled or disposed Dispose of the battery as required by local ordinances or regulations E Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius Otherwise the electrolyte solution might leak battery pack performance might deteriorate and the battery life might
215. se 5 Push the center of the disc tray to close it Press gently until it locks into place N If the CD DVD is not seated properly when the disc tray is closed gt 3 the CD DVD might be damaged Also the disc tray might not open fully when you press the eject button Figure 4 7 Closing the CD DVD disc tray Removing discs To remove the CD DVD follow the steps as detailed below Do not press the eject button while the computer is accessing the media drive Wait for the optical disc drive indicator to go out before you open the disc tray Also if the CD DVD is spinning when you open the disc tray wait for it to stop before you remove it 1 To pop the disc tray partially open press the eject button Gently pull the disc tray out until it is fully opened AN When the disc tray pops open slightly wait a moment to make sure the CD DVD has stopped spinning before pulling the disc tray fully open 4 16 User s Manual TECRA A11 S11 Satellite Pro S500 2 The CD DVD extends slightly over the sides of the disc tray so you can grasp it Gently lift out the CD DVD Figure 4 8 Removing a CD DVD 3 Push the center of the disc tray to close it Press gently until it locks into place How to remove CD DVD when the disc tray will not open Pressing the eject button will not open the disc tray when the computer power is off If the power is off you can open the disc tray by inserting a
216. se settings you can follow the steps as described below 1 Click Start and click the Control Panel 2 Click System and Security and click Power Options 3 Click Choose what the power button does or Choose what closing the lid does 4 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 5 Click the Save changes button Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer will take a moment to save the current data in memory to the hard disk drive During this time the Hard Disk Drive indicator will glow After you turn off the computer and the content of memory has been saved to the hard disk drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge Restarting the computer Certain conditions require that you reset the computer for example if E You change certain computer settings E An error occurs and the computer does not respond to your keyboard commands If you need to restart the computer there are three ways this can be achieved HM Click Start point to the arrow icon Me and then select Restart from the menu E Press CTRL ALT and DEL simultaneously once to display the menu window then select Restart from the Shut down options User s Manual TECRA A11 S11 Satellite Pro S500 Ml Press the powe
217. secure it with one screw Take care to ensure that the memory module cover is firmly closed 9 1 Memory module cover 2 Screw Figure 3 10 Seating the memory module cover Install the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required 10 Turn your computer over 11 Turn the computer on and make sure the added memory is recognized to confirmed it Start gt Control Panel gt System and Security gt System icon Removing a memory module To remove the memory module follow the steps as detailed below 1 Shut down the computer make sure the Power indicator is off refer to the Turning off the power section in Chapter 1 Getting Started if required Remove the AC adaptor and all cables and peripherals connected to the computer Close the display panel Turn the computer upside down and remove the battery pack refer to Replacing the battery pack section in Chapter 6 Power and Power Up Modes if required User s Manual 3 27 TECRA A11 S11 Satellite Pro S500 5 Loosen the one screw securing the memory module cover in place please note that this screw is attached to the cover in order to prevent it from being lost 6 Slide your fingernail or a thin object under the cover and lift it off 7 Push the latches away from the module in order to release it a spring will force one end of the module up at an angle 8 Grasp the
218. serting E nsert the Smart Card until it reaches the end of the Smart Card slot There will be about 2cm of the Smart Card sticking out of the Smart Card slot Do not attempt to insert it further E Always remove the Smart Card from the Smart Card slot before moving the computer E Remove the Smart Card after use Failure to follow these instructions may result in damage to the computer and or damage to the Smart Card 1 Smart Card Figure 3 3 Inserting a Smart Card 3 After inserting the Smart Card you should refer to its documentation and also check the configuration in Windows in order to ensure that it is correct 3 18 User s Manual TECRA A11 S11 Satellite Pro S500 Removing a Smart Card To remove a Smart Card follow the steps as detailed below 1 Open the Safely Remove Hardware icon on the Windows Taskbar E E Before removing the Smart Card confirm that the Smart Card is not Jl working with any program or system E Be careful not to bend the Smart Card while removing it from the computer 2 Point to Smart Card and click the left Touch Pad control button 3 Grasp the Smart Card and remove it 1 Smart Card Figure 3 4 Removing a Smart Card Bridge media slot The computer is equipped with a Bridge media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices
219. slender object about 15 mm such as a straightened paper clip into the eject hole near the eject button Diameter 1 0mm 1 Eject hole Figure 4 9 Manual release with the eject hole 1 y N Turn off the power before you use the eject hole If the CD DVD is spinning a when you open the disc tray the CD DVD could fly off the spindle and cause injury User s Manual 4 17 TECRA A11 S11 Satellite Pro S500 Writing CD DVDs on DVD Super Multi drives A A You can use the DVD Super Multi drive to write data to either CD R CD RW DVD R DVD R Dual Layer DVD RW DVD R DVD R Double Layer DVD RW or DVD RAM discs The TOSHIBA Disc Creator is provided as writing software with this computer E Please refer to the Writable discs Chapter 2 for details about the types of writable CD and DVD discs that can be supported by this computer E Do not turn off the power to the optical disc drive while the computer is accessing it as this may cause you to lose data E To write data to CD R RW media use the TOSHIBA Disc Creator feature that is installed on your computer When writing information to media using an optical drive you should always ensure that you connect the AC adaptor to a live power socket It is possible that if data is written while powered by the battery pack the write process may sometimes fail due to low battery power in these instances data loss may occur Important message
220. t has been lightly dampened in water or a neutral cleaner but you must not use benzine thinner or any similar cleaning solution Floppy diskettes J The USB floppy diskette drive is available only as an option 1 11 Store your floppy diskettes in the container they came in to protect them and keep them clean If a floppy diskette becomes dirty clean it with a soft lightly dampened cloth do not use cleaning fluid Never open the shutter or touch the magnetic surface of your floppy diskette doing this could permanently damage it and lose data Always handle floppy diskettes with care to prevent the loss of stored data Always apply the floppy diskette label in the correct location and never apply a new label on top of an existing one in this instance the label could come loose and damage the floppy diskette drive Never use a pencil for writing on a floppy diskette label as the dust from the pencil lead could cause a system malfunction if it found its way onto the computer s components In this instance always use a felt tipped pen and write the label first before applying it to the floppy diskette Never put a floppy diskette in a location where water or other liquid may make contact with it or where it is excessively damp either of these conditions could cause data loss Never use a wet or damp floppy diskette this could damage the floppy diskette drive or other devices within the computer Data may be lost i
221. t perform any of the following actions E Change users in the Windows 7 operating system HM Operate the computer for any other function including such tasks as using a mouse or Touch Pad or closing opening the display panel E Start a communication application such as a modem Apply impact or vibration to the computer E Install remove or connect external devices including such items as a PC Card SD SDHC memory card miniSD microSD Card Smart Card Memory Stick Memory Stick PRO Memory Stick PRO Duo xD picture card MultiMediaCard USB device external monitor i LINK device or an optical digital device MH Use the audio video control button to reproduce music or voice E Open the optical disc drive Do not use shut down log off Sleep Mode or Hibernation Mode functions while writing or rewriting User s Manual 4 21 TECRA A11 S11 Satellite Pro S500 Make sure that the write rewrite operation is completed before going into either Sleep Mode or Hibernation Mode writing is completed if you can remove an optical media on the DVD Super Multi drive If the media is of poor quality or is dirty or damaged writing or rewriting errors may occur Set the computer on a level surface and avoid places subject to vibration such as airplanes trains or cars In addition do not use the computer on an unstable surface such as a stand Keep mobile phones and other wireless communication devices away from the computer TOS
222. ter is stored on the hard disk drive and can be copied to either CD DVD or USB Flash Memory by using the following steps 1 Select either blank CD DVD or USB Flash Memory The application will allow you to choose from a variety of different media onto which the recovery image can be copied including CD R CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW and USB Flash Memory Please note that some of the above media may not be compatible with the optical disc drive installed into your computer You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lost when proceeding Turn on your computer and allow it to load the Windows 7 operating system from the hard disk drive as normal Insert the media into the computer E Insert the first blank disc into the optical disc drive tray or Insert the USB Flash Memory into one available USB port Double click the Recovery Media Creator icon on the Windows 7 desktop or select the application from Start Menu After Recovery Media Creator starts select the type of media and the title you wish to copy and then click the Create button User s Manual TECRA A11 S11 Satellite Pro S500 Restoring the pre installed software from your created Recovery Media o i If the pre installed files are damaged you are able to either use the
223. ternal devices such as mobile phones or portable digital music players However the USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification In those cases turn the power of the computer ON to charge the device E When USB Sleep and Charge function is enabled USB bus power DC5V will be supplied to compatible ports even when the power of the computer is turned OFF USB bus power DC5V is similarly supplied to the external devices which are connected to the compatible ports However some external devices cannot be charged solely by supplying USB bus power DC5V As for the specifications of the external devices please contact the device manufacturer or check the specifications of the external devices thoroughly before use E Using the USB sleep and charge function to charge external devices will take longer than charging the devices with their own chargers E f USB Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off It is recommended that you connect the AC adaptor to the computer when enabling the USB Sleep and Charge function E External devices connected to the USB bus power DC5V function that interfaces with the power ON OFF of the computer may always be in an operational state EH When there is a current overflow of the external devices connected to the compatible ports
224. th any other charger User s Manual 6 5 TECRA A11 S11 Satellite Pro S500 Battery charging notice The battery may not begin charging immediately under the following conditions E The battery is extremely hot or cold if the battery is extremely hot it might not charge at all To ensure the battery charges to its full capacity you should charge it at room temperature of between 5 to 35 C 41 to 95 F E The battery is nearly completely discharged In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging The Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions E The battery has not been used for a long time E The battery has completely discharged and been left in the computer for a long time E A cool battery is installed in a warm computer In such cases you should follow the steps as detailed below 1 Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off 2 Connect the AC adaptor to the DC IN 15V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery until the Battery indicator glows green Repeat these steps two or three times until the battery recovers normal capacity Monitoring battery capacity 0 J Remaining battery power can be monitored usin
225. th settings is off F12 e ZN Press FN F12 ScrLock to lock the cursor on a specific line The power on default is off ENTER JN Press FN ENTER to simulate ENTER on the enhanced keyboard s numeric keypad Hot keys pressing FN a function or ESC key let you enable or disable certain features of the computer E Mute Pressing FN ESC turns the volume on and off A BA A j Lock Pressing FN F1 enters Lock computer mode To restore your desktop you need to log on again el A AY 1 Power Plan Pressing FN F2 changes the power settings User s Manual 5 3 TECRA A11 S11 Satellite Pro S500 J J i Po Ba y Z_ N Sleep Pressing FN F3 switches the system to Sleep Mode ej A Hibernate Pressing FN F4 switches the system to Hibernation Mode amp Output Pressing FN F5 changes the active display device To use a simultaneous mode you must set the resolution of the internal display panel to match the resolution of the external display device oP E Brightness Down Pressing FN F6 decreases the computer s display panel brightness in individual steps ol Ea Brightness Up Pressing FN F7 increases the computer s display panel brightness in individual steps en fre Wireless Pressing FN F8 switches the active wireless devices if the wireless communication switch is switched on If no wireless communi
226. ting Within the Properties menu you are able to either enable or disable the following settings AutoRun Mode Allows you to configure whether the Modem Region Select utility starts automatically whenever you start up the operating system Open the Dialing Properties dialog box after selecting region Allows you to configure whether the dialing properties dialog box will be displayed automatically after you have selected a region Location list for region selection Displays a sub menu appears which details location information Open dialog box if the modem and Telephony Current Location region code do not match Displays a warning if the current settings for both region code and telephony location are different Modem Selection If the computer cannot recognize the internal modem a dialog box is displayed from which you should select the appropriate communications port for your modem to use 4 28 User s Manual TECRA A11 S11 Satellite Pro S500 Dialing Properties You should select this item in order to display the dialing properties JN If you are using the computer in Japan the Telecommunications Business Law requires that you select Japan region mode It is illegal to use the modem in Japan with any other selection Connecting the modular cable To connect the modem s modular cable follow the steps as detailed below JN E Connection to any communication line other than an analog phone line could cause a computer system
227. to the computer and to all external devices connected to the computer 2 Plug one end of the cable into the LAN jack Press gently until you hear the latch click into place 1 LAN jack 2 LAN cable Figure 4 11 Connecting the LAN cable 4 34 User s Manual TECRA A11 S11 Satellite Pro S500 3 Plug the other end of the cable into a LAN hub connector or router Check with your LAN administrator and hardware or software vendor before using or configuring a network connection 1 When the computer is exchanging data with the LAN the LAN Active indicator glows orange When the computer is connected to a LAN hub but is not exchanging data the Link indicator glows green Disconnecting the LAN cable To disconnect the LAN cable follow the steps as detailed below Make sure the LAN Active indicator orange LED is out before you disconnect the computer from the LAN 1 Pinch the lever on the connector in the computer s LAN jack and pull out the connector 2 Disconnect the cable from the LAN hub or router in the same manner Check with your LAN administrator and hardware or software vendor before disconnecting from the hub Computer Handling This section explains computer handling and maintenance Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it E Be careful not to spill liquids into the computer If the compute
228. tored on some magnetic media P parallel Processes that occur simultaneously In communications it means the transmission of more than one bit of information at a time On your computer the parallel port provides a parallel communications interface between the computer and an appropriate device Compare serial parity 1 The symmetrical relationship between two parameter values integers both of which are either on or off odd or even 0 or 1 2 In serial communications an error detection bit that is added to a group of data bits making the sum of the bits even or odd Parity can be set to none odd or even password A unique string of characters used to identify a specific user The computer provides various levels of password protection such as user and supervisor PC card A credit card sized expansion card designed to increase the capabilities of notebook computers PC Cards provide functions such as modem fax modem hard disk drive network adapter sound card or SCSI adapter PCI Peripheral Component Interconnect An industry standard 32 bit bus User s Manual Glossary 11 TECRA A11 S11 Satellite Pro S500 peripheral Any device such as a printer or joystick that is attached to the computer and controlled by the computer s CPU pixel A picture element The smallest dot that can be made on a display or printer Also called a pel plug and play A capability with Windows that enables the system to
229. transmission of one bit at a time sequentially over a single channel On your computer the serial port provides a serial interface between the computer and an appropriate device Compare parallel SIO Serial Input Output The electronic methodology used in serial data transmission soft key Key combinations that emulate keys on the IBM keyboard change some configuration options stop program execution and access the numeric keypad overlay software The set of programs procedures and related documentation associated with a computer system Specifically refers to computer programs that direct and control the computer system s activities See also hardware stop bit One or more bits of a byte that follow the transmitted character or group codes in asynchronous serial communications synchronous Having a constant time interval between successive bits characters or events system disk A diskette that contains the operating system files needed to start the computer Any diskette can be formatted as a system disk A system disk is also called a bootable disk boot disk or a startup disk Compare non system disk T terminal A typewriter like keyboard and CRT display screen connected to the computer for data input output TFT display A liquid crystal display LCD made from an array of liquid crystal cells using active matrix technology with thin film transistor TFT to drive each cell User s Manual
230. trum Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE802 11 Wireless LAN standard Frequency Channel Selection of 5GHz for IEEE 802 11a or and IEEE802 11n Frequency Channel Selection of 2 4GHz for IEEE 802 11b g or and IEEE802 11n Roaming over multiple channels Card power management 4 30 User s Manual TECRA A11 S11 Satellite Pro S500 ll E Wired Equivalent Privacy WEP data encryption based on an 128 bit encryption algorithm E Wi Fi Protected Access WPA The transmission speed over the wireless LAN and the distance over which the wireless LAN can reach may vary depending on surrounding electromagnetic environment obstacles access point design and configuration client design and software hardware configurations The transmission rate described is the theoretical maximum speed as specified under the appropriate standard the actual transmission speed will be lower than the theoretical maximum speed Setting 1 Please make sure that the Wireless Communication Switch is turned on 2 Click Start gt Control Panel gt Network and Internet gt Network and Sharing Center 3 Click Set up a connection or network 4 Follow the wizard You will need the name of the wireless network together with security settings Consult the documentation accompanied with your router or ask your wireless network administrator for the settings Security E TOSHIBA str
231. u can enable or disable Wireless communication functions with the on off switch No transmissions are sent or received when the switch is off Slide the switch to the right to turn it on and to the left to turn it off Wireless communication Indicator The wireless communication indicator shows the status of the computer s wireless communication functions Indicator status Indication Indicator off The wireless communication switch is off no wireless functionality is available Indicator glows Wireless communication switch is on Except for the stopped device by the software switch all the wireless communications functions can output a radio wave If you used the Taskbar to disable the wireless LAN restart the computer or perform the following procedure to re enable it Start gt Control Panel gt System and Security gt System gt Device Manager gt Network adapters and right click the wireless device then choose enable LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX and Gigabit Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to connect disconnect to a LAN Do not install or remove a memory module while Wake up on LAN is enabled MH The Wake up on LAN function consumes power even when the system I is off Leave the AC adaptor connected while using this feature E The Link speed
232. uired file is actually on the xD picture card that is inserted into the computer If you are still unable to resolve the problem contact your reseller dealer or service provider 8 12 User s Manual TECRA A11 S11 Satellite Pro S500 MultiMediaCard For further information please refer to Chapter 3 Hardware Utilities and Options Problem Procedure MultiMediaCard error Remove the MultiMediaCard from the computer occurs and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your MultiMediaCard for further information You cannot write toa Remove the MultiMediaCard from the computer MultiMediaCard and check to ensure that it is not write protected You cannot read a file Check to ensure the required file is actually on the MultiMediaCard that is inserted into the computer If you are still unable to resolve the problem contact your reseller dealer or service provider Dual Pointing device If you are using a USB mouse you should also refer to both the USB device section in this chapter and the documentation supplied with your mouse Touch Pad AccuPoint Problem Procedure Either the Touch Pad Check the Device Select settings orthe AccuPointdoes Click Start gt Control Panel gt Hardware and not work Sound gt Mouse Pressing FN F9 to enables On screen pointer In this instance the system might be busy
233. uld glow green and the Battery indicator should glow orange to indicate that the battery pack is being charged however in the event that DC IN indicator does not glow this indicates that power is not being supplied check the connections for the AC adaptor and the power cord 5 Charge the battery pack until the Battery indicator glows green E If you have extra battery packs rotate their use E If you will not be using the system for an extended period for example for more than one month remove the battery pack from the computer E Store spare battery packs in a cool dry place out of direct sunlight Replacing the battery pack Please be aware that the battery pack is classified as a consumable item The operating life of the battery pack will gradually reduce through repeated charging and discharging and will need to be replaced when it reaches the end of its operating life In addition to this you might also replace a discharged battery pack with a charged spare when you are operating your computer away from an AC power source for an extended period of time This section explains how to remove and install the battery pack and begins with the removal process which is detailed through the following steps E Do not remove the battery pack while the computer is in Sleep Mode Data is stored in RAM so if the computer loses power it could be lost E n Hibernation Mode data will be lost if you remove the battery pack or disc
234. ut of the use of the face recognition software or utility TOSHIBA ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS PROFITS PROGRAMS DATA NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF How to register the Face Recognition Data Take a picture for facial verification purposes and register the data needed when you log in To register the data needed when you log in follow the steps as described below 1 To launch this utility click Start gt All Programs gt TOSHIBA gt Utilities gt Face Recognition E The Registration screen is displayed for a logged in user whose face has not been registered E The Management screen is displayed for a logged in user whose face has already been registered 2 Click Run as administrator in lower left of the Management screen and then click the Register button The Registration screen is displayed If you wish to practice click on the Next button in the Registration screen If you do not wish to practice click on the Skip button in the Registration screen 3 Click the Next button to start the guide Please follow the guide to practice H Click the Back button to practice the guide once more 4 Click the Next button to start image capturing process Adjust the position of your face so that it fits within the face shaped frame 5
235. ut running a system program This feature automatically cuts off power to the computer s display panel when there is no keyboard input for a specified time with power being restored the next time a key is pressed This can be specified in the Power Options 3 6 User s Manual TECRA A11 S11 Satellite Pro S500 HDD automatic power off System automatic Sleep Hibernation Mode Keypad overlay Power on password Instant security Intelligent power supply Battery save mode Panel power on off Low battery automatic Hibernation Mode Heat dispersal This feature automatically cuts off power to the hard disk drive when it is not accessed for a specified time with power being restored when the hard disk drive is next accessed This can be specified in the Power Options This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time This can be specified in the Power Options A ten key numeric keypad is integrated into the A4 size keyboard Please refer to the Keypad overlay for A4 size keyboard section in Chapter 5 The Keyboard for information on using this feature Two levels of password security supervisor and user are available to prevent unauthorized access to your computer A specific hot key function automatically locks the system providing data security A microprocessor in th
236. uthentication E Single Sign On feature Fingerprint cannot be used in models that do not have a fingerprint module installed User s Manual 4 3 TECRA A11 S11 Satellite Pro S500 How to Swipe your Finger 1 Using the following steps when swiping fingers for fingerprint registration or authentication will help to minimize authentication failures Align the first joint of the finger to the center of the sensor Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible In performing this process you should also take care to ensure that the center of your fingerprint is on the sensor The following illustrations show the recommended way to swipe your finger over the fingerprint sensor y 1 Sensor Figure 4 3 Swipe the finger E Avoid swiping with your finger stiff or pressed too hard onto the sensor and take care to ensure that the center of the fingerprint is touching the sensor before swiping Either of these conditions may cause fingerprint reading to fail E Check the center of the fingerprint whorl before swiping and then ensure this is swiped along the center line of the sensor E There is a possibility of authentication failures if the finger is swiped too quickly or too slowly follow any on screen instructions to adjust the speed used during the swipe process Points to note about the Fingerprint Sensor Please be aware of the following considerations
237. uting This manual tells how to set up and begin using your TECRA A11 S11 Satellite Pro S500 computer It also provides detailed information on configuring your computer basic operations and care using optional devices and troubleshooting If you are a new user of computers or if you re new to portable computing first read over the Chapter 1 Getting Started and Chapter 3 Hardware Utilities and Options chapters to familiarize yourself with the computer s features components and accessory devices Then read Chapter 1 Getting Started for step by step instructions on setting up your computer If you are an experienced computer user please continue reading the preface to learn how this manual is organized then become acquainted with this manual by browsing through its pages Be sure to read the Special features section in Chapter 3 Hardware Utilities and Options to learn about features that are uncommon or unique to this computer as well as the section on Chapter 7 HW Setup to understand how to setup and configure these features Read Chapter 3 Hardware Utilities and Options if connecting optional products or external devices Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures Abbreviations On first appearance and whenever necessary for clarity abbreviations are enclosed in parentheses following their definition For example Read Only Memory ROM
238. ution A measure of the sharpness of the images that can be produced by a printer or displayed on a screen For a printer resolution is expressed in dots per inch dpi For a screen it is expressed as the number of pixels available horizontally and vertically restart Resetting a computer without turning it off also called warm boot soft reset or reboot See also boot RGB Red green and blue A device that uses three input signals each activating an electron gun for a primary additive color red green and blue or port for using such a device See also CRT RJ45 A modular LAN jack Glossary 12 User s Manual TECRA A11 S11 Satellite Pro S500 Read Only Memory ROM Non volatile memory that can be read but not written to Non volatile here means that information in ROM remains whether or not the computer is receiving power This type of memory is used to store your computer s BIOS which is essential instructions the computer reads when you start it up See also BIOS memory Compare RAM S S P DIF A standard of digital interface for audio SCSI Small Computer System Interface is an industry standard interface for connection of a variety of peripheral devices SD SDHC Card Secure Digital cards are flash memory widely used in a variety of digital devices such as digital cameras and Personal Digital Assistants serial Processes that occur one at a time In communications it means the
239. ve HDD Protection section in Chapter 4 Operating Basics for more details a E The TOSHIBA HDD Protection function does not guarantee that the o hard disk drive will not be damaged E TOSHIBA HDD Protection cannot be used in models that are equipped with SSD Hibernation Mode Sleep Mode USB Sleep and Charge function USB Wakeup function This feature lets you turn off the power to the computer without exiting from your software The contents of main memory are automatically saved to the hard disk drive so that when you next turn the power on again you can continue working right where you left off Refer to the Turning off the power section in Chapter 1 Getting Started for more details If you have to interrupt your work you can use this feature to allow you to turn off power to the computer without exiting from your software Data is maintained in the computer s main memory so that when you next turn on the power you can continue working right where you left off This feature allows you to charge USB compatible external devices such as mobile phones or portable digital music players via the USB port when your computer is in Sleep Mode Hibernation Mode or in the shutdown state This function is worked by the USB Sleep and Charge Utility For more information please refer to the Using the TOSHIBA USB Sleep and Charge Utility section in Chapter 4 Operating Basics This function restores the computer from Slee
240. ve may be used in this manual EU Conformity Statement CE This product and if applicable the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and or R amp TTE Directive 1999 5 EC Responsible for TOSHIBA EUROPE GMBH Hammfelddamm 8 CE marking 41460 Neuss Germany Manufacturer Toshiba Corporation 1 1 Shibaura 1 chome Minato ku Tokyo 105 8001 Japan The complete official EU CE Declaration can be obtained on following internet page htip epps toshiba teg com CE compliance This product is labelled with the CE Mark in accordance with the related European Directives notably Electromagnetic Compatibility Directive 89 336 EEC for the notebook and the electronic accessories including the supplied power adapter the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC in case of implemented telecommunication accessories and the Low Voltage Directive 73 23 EEC for the supplied power adapter This product and the original options are designed to observe the related EMC Electromagnetic Compatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options
241. versal Serial Bus 2 0 ports four DVI port As the port operation of all DVI Digital Visual Interface monitors has not been confirmed some DVI monitors may not function properly Set the TOSHIBA Express Port Replicator s Slide Adjuster to SLIDE position 3 or 5 when connecting this computer to the TOSHIBA Express Port Replicator Refer to the TOSHIBA Express Port Replicator User s Manual for more details on connection methods Security lock A security locks enable you to anchor your computer a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot on its back side into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to product Please refer to the instructions for the product you are using for more information 3 34 User s Manual TECRA A11 S11 Satellite Pro S500 Connecting the security lock In order to connect a security cable to the computer follow the steps as detailed below 1 Turn the computer so its back side faces you 2 Align the security cable with the lock slot and secure it in place 1 Security lock slot Optional accessories Figure 3 18 Security lock You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use For reference
242. wer Starting up for the first time The Windows 7 Startup Screen will be the first screen displayed when you turn on the power Follow the on screen instructions on each screen in order to properly install the operating system y When it is displayed be sure to read the Software License Terms I carefully User s Manual i7 TECRA A11 S11 Satellite Pro S500 Turning off the power The power can be turned off in one of three modes either Shut Down Mode Hibernation Mode or Sleep Mode Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the hard disk drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the CD DVD or floppy diskette MH Make sure the Hard Disk Drive Optical Disc Drive indicators are off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk E Never turn off the power while an application is running Doing so could cause loss of data E Never turn off the power disconnect an external storage device or remove storage media during data read write Doing so can cause data loss 3 Click Start 4 Click the Shut down button EE 5 Turn off any peripheral devices connected to your computer Do not turn the computer or peri
243. wer Management The audio controller in your computer can be turned off when the audio function is not used To adjust the configuration of audio power management click the battery button EH When audio power management is enabled the circle button at the upper left of the Power Management is blue and convex EH When audio power management is disabled the button is black and concave Speaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction Default Format You can change the sample rate and bit depth of sound TOSHIBA Mic Effect TOSHIBA Mic Effect provides you with a hands free environment for holding mutual communication via the Internet Protocol or Local Area Network If you wish to communicate with someone on your computer you can use a messenger application However with such an application you would hear your own voice returning to you as echo during the communication if you did not use a headset system or headphone TOSHIBA Mic Effect will reduce these echoes generated on your computer To apply the echo cancellation follow the steps below 1 Click the right button of a mouse on the speaker icon on the Taskbar and select Playback Devices in the sub menu 2 On the Playback tab select Speakers and click Properties 3 On the Advanced tab select 16 bit 48000 Hz DVD Quality in the pull down menu of Default Format
244. when operating on batteries For more information on the computer s display please refer to the Display Controller and Video mode section in Appendix B Press this button to turn the computer s power on and off Press this button to launch the TOSHBIA eco Utility This button changes On and Off of eco Mode When eco Mode is On the icon turns green When eco Mode is Off the icon turns gray The TOSHIBA eco Utility is not supported under the Windows XP operating system The TOSHIBA Presentation button has the same functionality as the Connect display button in the Mobility Center Some models are equipped with a TOSHIBA Presentation button Press this button to decrease the volume Press this button to increase the volume 2 10 User s Manual TECRA A11 S11 Satellite Pro S500 Keyboard Touch Pad Touch Pad control buttons Fingerprint Sensor Bluetooth antenna AccuPoint AccuPoint control buttons Your computer may intergrated with two kinds of keyboards A4 size keyboard which provides the embedded numeric overlay keys dedicated cursor control overlay keys and gig and Keys full size keyboard which provides dedicated numeric keys dedicated cursor control keys and gig and Keys The keyboard is compatible with the IBM enhanced keyboard Refer to Chapter 5 The Keyboard for details The Touch Pad located in the palm rest is used to control the movement of the on s
245. y data any loss of use or access to your HDD or for any other losses to you or any other person or organization that result from the loss of access to your HDD If you can t accept this risk don t register the HDD User Password When saving the HDD User Password shut down or restart the computer If the computer is not shut down or restarted the saved data may not be correctly reflected For more information on shutting down or restarting the computer refer to Turning on the power in Chapter 1 Supervisor Password If you set a Supervisor Password some functions might be restricted when a user logs on with the User Password To set a Supervisor Password execute the file TOSPU EXE The file is located at C Program Files Toshiba PasswordUtility TOSPU exe This utility lets you do the following E Register delete or change the Supervisor Password E Specify restrictions for general users Starting the computer by password If you have already registered a password there are two ways to start the computer ll Swipe your fingerprint on the sensor if you have already registered the fingerprint with the Fingerprint utility and enabled Fingerprint System Boot Authentication If you would not like to swipe your finger or cannot authenticate the fingerprint for some reasons push the BACK SPACE key to skip the fingerprint authentication screen You can try to swipe the fingerprint up to five times If you failed fingerprint authent
246. y office or the shop where you purchased the product Disposal of batteries and or accumulators The crossed out wheeled dust bin symbol indicates that batteries and or accumulators must be collected and disposed of separately from household waste If the battery or accumulator contains more than the specified values of pb Hg ca lead Pb mercury Hg and or cadmium Cd defined in the Battery Directive 2006 66 EC then the chemical symbols for lead Pb mercury Hg and or cadmium Cd will appear below the crossed out wheeled dust bin symbol By participating in separate collection of batteries you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health For more detailed information about the collection and recycling programmes available in your country please visit our website http eu computers toshiba europe com or contact your local city office or the shop where you purchased the product These symbols may not stick depending on the country and region where you purchased User s Manual ix TECRA A11 S11 Satellite Pro S500 Disposing of the computer and the computer s batteries E Discard this computer in accordance with applicable laws and regulations For further information contact your local government E This computer contains rechargeable batteries After repeated use the batteries will final
247. y properly before closing it You should initially refer to the documentation supplied with you software to determine if it is this that is causing the problems Alternatively you may wish to run the TOSHIBA PC Diagnostic Tool to check the general operation of the computer If you are still unable to resolve the problem contact your reseller dealer or service provider 8 8 User s Manual TECRA A11 S11 Satellite Pro S500 Hard disk drive Problem Computer does not boot from hard disk drive Slow performance Procedure Check to see whether that is a floppy diskette in the floppy diskette drive or a CD ROM DVD ROM in the optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Priority setting within the TOSHIBA HW Setup utility please refer to the Boot Priority section in Chapter 7 HW Setup for further information Please refer to your operating system documentation in order to determine whether there is a problem with any of the operating system files or settings The files on the hard disk drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the hard disk drive Please refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation utility As a last resort you should reformat the hard disk driv
248. yed on the screen or in the indicator panel In Windows an icon represents an object that the user can manipulate i LINK IEEE1394 This port enables high speed data transfer directly from external devices such as digital video cameras Glossary 8 User s Manual TECRA A11 S11 Satellite Pro S500 input The data or instructions you provide to a computer communication device or other peripheral device from the keyboard or external or internal storage devices The data sent or output by the sending computer is input for the receiving computer instruction Statements or commands that specify how to perform a particular task interface 1 Hardware and or software components of a system used specifically to connect one system or device to another 2 To physically connect one system or device to another to exchange information 3 The point of contact between user the computer and the program for example the keyboard or a menu interrupt request A signal that gives a component access to the processor 1 0 Input output Refers to acceptance and transfer of data to and from a computer 1 O devices Equipment used to communicate with the computer and transfer data to and from it K K Taken from the Greek word kilo meaning 1000 often used as equivalent to 1024 or 2 raised to the 10th power See also byte and kilobyte keyboard An input device containing switches that are activated by manually pressing mar
249. ys You can use the FN F3 hot key to enter Sleep Mode or FN F4 to enter Hibernation Mode please refer to Chapter 5 The Keyboard for further details Panel power on off You can set up your computer so that power is turned off automatically when you close the display panel and turned on again when you open it Please note that this function is only available for Sleep Mode or Hibernation Mode not for Shut Down Mode If the panel power off function is enabled and you manually shut down J Windows do not close the display panel until the shut down process has been completed 6 12 User s Manual TECRA A11 S11 Satellite Pro S500 System automatic Sleep Hibernation This feature automatically turns off the system in Sleep or Hibernation Mode if the computer is not used for a set duration Refer to the Special features section in Chapter 3 Hardware Utilities and Options for an explanation of how to set the duration User s Manual 6 13 TECRA A11 S11 Satellite Pro S500 6 14 User s Manual TECRA A11 S11 Satellite Pro S500 Chapter 7 HW Setup This chapter explains how to use the TOSHIBA HW Setup program to configure your computer and provides information on settings for various functions Accessing HW Setup To run the HW Setup program click Start gt All Programs gt TOSHIBA gt Utilities gt HWSetup HW Setup window The HW Setup window contains a number of tabs Gene

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