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Feature Description & Operation Manual

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2. 216 9 5 SIP Hold Ge AN err 216 9 6 SIP Transtar Ga e 217 9 7 SIP Call FOr tia seicscas ots ccss catssedacitenaicesteentcecataccascihascdavenaiceeivasteaneadaciuesenexduemaastestienstauses 217 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 9 8 SIP Do Not Disturb DND scsssssicsaccevccicccasccoascevceasccdsscnaiedcesascasucoancovetacntdeecenccanseaavceoeeatanese 218 9 9 SIP 3 Party ConiereNnCE e 218 9 10 SIP Call Wait Broker Call esesossessesescscsosscscesesescsccscscscescscsosecscesessscscsscscssesseesosscscessssse 219 SOME bl Se one EA AE E E E ANE TEA 219 9 12 SIP Voice Mail Notification esossssesesesocscscesesesccccscscscescscsosecsceseecscecsscscscesceesocecscesssese 220 9 13 SIP IDIDLIe m T 220 10 Appendix fc aksess 221 10 1 Numbering Plan Sel scccnaksuatnatiuaunniinnwacnnanknadeudinmacnnannuncien 221 viii irec MG Release 1 Feature Description amp Operation Issue 1 0 This document provides detailed information covering description and operation of the numerous features available in the iPECS MG System Software Features are arranged alphabetically in eight different major groupings as follows Section 2 Directory Number DN Section 3 System Features Section 4 Intercom Features Section 5 CO IP Featu
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4. Related Features Hardware 3 18 CO IP CALL TIME RESTRICTION Description The System can be programmed to limit the length of calls at specified stations When a specified Station places a call the system initiates the Call Restrict timer and 15 seconds prior to timer expiration a warning tone is delivered At expiration the system terminates the call returning the external CO IP line to idle Call time restriction can be applied differently according to call types Local call Long Distance call or international call Operation Operation of this feature is automatic when assigned 28 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 The warning tone can be provided periodically or once as programmed 2 Once activated the Call Warning Tone timer continues timing while the call is connected to the system even if the call is transferred or picked up at another station Programming Station Data 1 Call Duration Restrict Access PGM 134 Index4 Tenant Data 1 Call Duration Restriction PGM 284 285 2 Local Call Prefix Table PGM 286 3 Long Distance Call Prefix Table PGM 287 4 International Call Prefix Table PGM 288 Related Features Hardware 3 19 CO IP CALL WARNING TONE TIMER Description Stations can receive a tone indicating the elapsed time of a CO IP call has reached the CO Warning Tone time timer expiration A warning tone is presented to the call parties notifyin
5. Description Data transmitted over CO lines is subject to distortion and errors if system tones such as Camp On Call Wait and Override are applied during transmission To eliminate such errors stations that use analog data modems or Fax can be assigned to block incoming system tones Operation When Data Line Security is assigned System tones are automatically blocked Conditions 1 Stations or an Attendant attempting to Camp On or Override a station with Data Line Security will receive an error tone 2 When Data Line Security is enabled the system will not apply audio gain to the call Programming Station Data 1 Data Line Security PGM 123 Index6 Related Features 36 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 24 DELAYED CO IP RING Description Determines if the CO IP Ringing will be sent immediately on receipt or delayed The delay can be up to 9 system ring cycles allowing other stations to answer the call Operation When assigned Delay Ring operation is automatic Conditions 1 Delay Ring can be assigned for a station 2 The station will receive immediate ringing if no delay is entered when programming Ring assignments 3 If stations are assigned for immediate ring the call will be routed using the incoming CO Alternate programming 4 The delay is applied only when ring service type is ALL RING Programming CO Line Data 1 CO Station Ring Assignment PGM 167 Relat
6. Disconnect connected party disconnect C XXXXX yyyyy Direct Fwd to VM group Get Mail D xxxxx yyyyy Error invalid number Error E xxxxx yyyyy Two way Record record H xxxxx yyyyy DND DND xxxxx yyyyy No Answer No Answer N xxxxx yyyyy A B B D E H N R Operation Direct CO IP ring to VM group AA R Xxxxx yyyyy The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be modified using Admin Programming refer to Admin Programming Manual 2 Only one AA VM Group can be defined in the system multiple definitions may cause erroneous system operation 3 The calling number will be displayed with SMDI CLI INFO attribute PGM203 Index7 54 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Station Groups 1 VM Group Assignment PGM 200 2 VM Group Attribute Assignment PGM 203 System 1 Voice Mail Interface Select PGM 223 Index3 Related Features AA NM Groupln band DTMF Signaling VMIB Integrated Auto Attd Voice Mail Hardware External AA VM system 3 39 FLEXIBLE NUMBERING PLAN Description User access to System resources and features is accomplished using Feature codes or Flexible buttons The Administrator can select from one of seven different standard Numbering Plans and if desired can assign codes for indiv
7. If the system cannot answer for an incoming CO call a programmed service can be provided or it can be routed into a programmed destination This feature is applied by incoming CO Group base Administrator to select the Routing Destination for the Incoming CO line on a case by case basis as follows e Busy When calling a Busy User the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring Table Tone or Pilot Hunt e No Answer When an Incoming Call goes unanswered it can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring Table Tone or Pilot Hunt e Transfer No Answer When an Incoming Call goes unanswered after an unscreened transfer the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring Table Tone Pilot Hunt or Transfer Station e Recall No Answer When an Incoming Call goes unanswered after a recall on a CO call the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring Table Tone or Pilot Hunt e Vacant If dialing analysis determines an Incoming CO Call is to a vacant number the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table or Tone e DND If an Incoming CO call is attempted to a DND User the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone or Pilot Hunt e Handset Lifted If an Incoming CO Call is received at a St
8. MG Release 1 Feature Description amp Operation to a request from the System Attendant SMDR may be sent periodically via e mail to a defined e mail address The various fields or items for a Call Record are e 8 digit Station call originator terminating for incoming filed e 3 digit used CO line field e 8 digit call duration field HH MM SS e 8 digit year month and day YY MM DD e 7 digit time of day call originator field e 1 digit call identification digit first digit in digit dial field e 24 digit collected dialed digit field e 5 digit pulse metering count field e 10 digit call cost field e 12 digit account code field Operation For real time SMDR records are output after completion of the call To print SMDR records based on Station range 1 Press the PGM button 2 Dial 011 SMDR Print code 3 Enter the desired station range 4 Press the SAVE button To delete stored SMDR records based on Station range 1 Press the PGM button 2 Dial 012 SMDR delete code 3 Enter the desired station range 4 Press the SAVE button To print Non Station Based SMDR records 1 Press the PGM button 2 Dial 013 SMDR Print code 3 Press the SAVE button To delete Non Station Based SMDR records 1 Press the PGM button 2 Dial 014 SMDR delete code 3 Press the SAVE button To print ALL SMDR records all of SMDR 1 Press the PGM button 2 Dial 015 SMDR print code 96
9. im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To modify the Greeting 1 Dial 1 the Greeting Option prompt will be presented To listen to your current Greeting press 5 To Record a new Greeting press 7 To return to the Main Menu press 9 2 Dial 5 to hear your Greeting OR 3 Dial 7 the Record Greeting prompt is presented At the tone record your new greeting press when done 4 After the beep record Greeting speaking in a normal voice 5 When finished press the key the Greeting Confirmation prompt is presented Your greeting is saved To modify Mailbox Settings 1 Dial 9 the Mail Box Setting prompt is presented To edit your greeting press one to edit you password press two To return to main menu press nine Conditions 1 If the User is external remote the User must begin dialing within the CCR Analysis time if not the call is released 2 If the dialed number is not recognized the Invalid Entry prompt is played 3 The User must assign a password Authentication Code up to 12 digits before access to the mailbox will be allowed NOTE Greeting does not need to be recorded Programming Related Features Message Storage Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VMIB 3 74 3 7 Call Forward from VMIB Description External Users can activate or deactivate Call Forward for their station Pressing 7 while retrieving m
10. 1 Press the PGM button Dial 062 Record VM Announcement code Dial the VMIB Slot number Dial the VMIB Multi Language selection Announcement number 01 70 Dial the Language Type number 1 3 Press the key DaN 67 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 7 After the beep tone record the desired message 8 Press the SAVE button to stop recording and save the message Conditions 1 Multi language support is available with the VMIB AAIB 2 Separate announcements must be recorded by the Attendant for each language supported Programming Station Data 1 Station VMIB Prompt Language Index PGM 145 CO Data 1 CO VMIB Prompt Language Index PGM 161 Index8 Related Features VMIB Integrated Auto Attd Voice Mail Hardware VMIB 3 52 MULTIPLE VOICE MAILBOX SUPPORT Description A station can access any Voice Mailbox by dialing the VMIB Access code the mailbox number and password Phone users may assign one or more Flex buttons to access a specific mailbox Operation Digital Phone To access a Voice Mailbox 1 Lift handset or press the SPEAKER Dial the VMIB Access Code Dial mailbox station number Dial the mailbox station password Press the key password end mark ar c0 I To assign a VMAILBOX Flex button PGM FLEX Button Feature Type 1 VMIB Access Code Mailbox station number Mailbox station password SAVE To access a Voice Mailb
11. A Meet Me Page must be answered within the Page Time out Timer 2 A Station may answer a Meet Me Page from any Station regardless of Pick Up Paging Group assignments and Page access permission 3 The Paging Party must remain Off Hook until the Paged Party answers the Meet Me request The Initiator Paging Party may press the Mute button to eliminate transmitting over the Page circuit while waiting for the Paged Party to answer 4 A SLT user cannot answer a Meet Me Page Programming System Data 1 Paging Timeout Timer PGM 220 Index4 Station Data 1 Meet Me Access PGM 134 Index3 Numbering Plan 1 Int Page Answer Code PGM 115 Index2 2 Page Auto Answer PGM 115 Index69 Related Features Internal External amp All Call Page Hardware 4 10 3 VM Paging Description Users can distribute a page they have recorded using the VM Page Message Record feature code 146 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Digital Phone To record a VM Message 1 Lift the handset 2 Dial the VM PAGE MESSAGE RECORD feature code 3 Record VM Message To delete a recorded VM Message 1 Lift the handset 2 Dial the VM PAGE MESSAGE RECORD feature code 3 Dial Speed Button for deletion To make a VM Page 1 Lift the handset Dial the desired paging code or press a PAGE ZONE button Dial 2 for VM paging If assigned after the Page Ring VM message will be played Replace the ha
12. Call Back Feature code To cancel the queue from the queued station 1 Lift the handset 2 Enter the Call Back Cancel Feature code System When a CO IP line becomes available 1 A distinctive Queue Recall is sent to the station with the oldest queued call the appropriate CO IP line button LED will flash the CO IP line and station will appear busy to all other users Conditions 1 A CO IP line can have any number of simultaneous queue requests 2 A Station may only have a single active CO IP queue request activating a new queue request will replace cancel an existing queue 3 A Queue recall will always notify the station with a tone ring ignoring the station s assigned Intercom Signaling mode 4 Queue recall will signal a station for 15 seconds if unanswered the station is removed from the queue 5 If a station requests CO Queuing on a busy CO line the requesting station checks the busy CO line s status every 5 seconds and receives CO Queue Recall Ring when the status check timer expires after a busy CO line returns to idle Therefore Queue Recall ring may be delayed after a busy CO line returns to idle In addition when several 30 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 stations request CO Queuing to a busy CO line the Queue Recall Ring may not be provided sequentially Programming Station Data 1 CO Queuing Access PGM 133 Index1 Numbering Data 1 CO Group Access Code
13. Conditions Programming System Info 1 Logical Slot Assignment PGM 104 Index2 2 IP Address Plan PGM 101 3 Slot Assignment PGM 103 Related Features Hardware 3 59 REMOTE DEVICE ZONE MANAGEMENT Description Remote devices in particular those not reachable by the System are managed by grouping devices by various characteristics in a Zone Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone Zone attributes include e Nation Code e Language e RTP Relay e RTP Relay group Operation When set Zone operation is automatic Conditions 1 It is recommended to assign CO IP lines and Stations of a Tenant group in the same Device Zone 2 Wake up time is based on the time displayed in the Station LCD Programming Zone Data 1 Zone Attributes Web Admin PGM 395 2 Zone RTP Relay Group Web Admin PGM 396 3 Inter Zone Attributes Web Admin PGM 397 4 Station Zone Attributes Web Admin PGM 399 Related features Hardware 79 irec MG Release 1 Feature Description amp Operation Issue 1 0 3 60 REMOTE SERVICES MANAGED NET Description IP Phones DTIM and SLTM can run on a System located on a different LAN segment or WAN without the need for additional equipment The System can be assigned with the IP address of the default gateway router running the remote device The system will register the device through the router Using this configura
14. PGM223 Index1 Related Features When a User calls a Station and receives a Busy signal the User can access the following features by dialing one digit e Camp on e Call Wait e Voice Over e Intrusion e Pilot Hunt Call Description Camp On is used to notify a Busy Station that a call is waiting to be answered The busy station is notified of the waiting call by a Camp On tone The camp on station is placed in the Hold state while waiting ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Digital Phone SLT To activate a Camp On while receiving an Intercom busy tone 1 Press the Camp On button both the called and calling stations will receive Camp On tone Conditions 1 The user may only Camp On to a station in the busy mode a user may not Camp On to a station in DND conference or receiving a Page etc 2 A Camp On tone is sent each time the calling user presses the Camp On button Programming System Data 1 Camp On Access PGM 133 Index8 Tenant Data 1 Intercom Busy One Digit Attributes PGM 237 Index1 Related Features Do Not Disturb DND Hardware 3 56 2 Call Wait Description Call Wait is used to notify a busy station that a call is waiting to be answered The busy station is notified of the waiting call by a Call Wait tone For Digital Phone users the HOLD button LED will flash The called station can respond by either e Answering the waiting call which places the a
15. Recalls for CO IP calls will override the DND feature A station in DND is out of service for all incoming calls including Station Group calls A station in DND is ignores calls forwarded to the station if the last station in a Call Forward chain is in DND the call will ring at the previous Station in the chain 8 When calling a Station in DND the Digital Phone display will indicate the DND status NO PWD Programming Station Data 1 DND Access PGM 132 Index4 System Data 1 LED Color Flash PGM 234 Related Features Hardware 3 33 DOOR OPEN Description The hardware is equipped with a relay that activates an External Control Contact The contact can be assigned to one of several functions including a Door Open Contact the contact is connected to a door lock release mechanism When a Station receives the Door Bell signal the Station User may dial the Door Open code to activate the contact Operation Digital Phone To assign a DOOR OPEN button PGM FLEX Button Feature Type 1 Door Open Feature Code SAVE To activate the relay contact 1 Lift handset or press SPEAKER button 47 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 Dial the Door Open code 3 Hang up to return the phone to idle OR 1 Lift the handset or press SPEAKER 2 Press the programmed DOOR OPEN button 3 Hang up to return the phone to idle Conditions 1 One relay contact is available
16. placed on Exclusive Hold 2 Dial the destination Station number on another System to transfer the call the Station on the other System receives a ring signal 3 Hang up to complete the transfer Conditions 1 If both of the transferred and destination Stations are located on the same system the networking path is cleared the transfer call will be setup as an Intercom call 2 The Transfer will be canceled when the transferring Station User presses the flashing CO line access code or TRANS button 3 Net Transfer calls do not recall at the origination Station 4 The User will hear an error tone if the Networking Path is unavailable 104 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 Net transfer is not activated at a Busy station Programming Numbering Plan CO Line Data 1 System Numbering Plan PGM 111 1 CO COS PGM 177 2 CO to CO Attribute PGM 179 1 Voice Network PGM 320 2 Voice Network Numbering Plan PGM 321 Voice Network 3 68 2 3 Identification Service Description When a user makes a Net Call the System provides the name registered at the Station to the Called Party between Systems Operation If set CNIP operation is automatic Conditions Programming Numbering Plan 1 System Numbering Plan PGM 111 Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 3 68 2 4 Call Completion Description There are two kinds of Call Com
17. 0 2 Dial 0 8 1 Day Night Program code 3 Select Tenant Number 0 All or 1 9 4 Select Ring mode O AUTO 1 DAY 2 NIGHT 3 TIMED To set Day Timed Night Ring Mode automatically Auto Service Mode Control 1 Press the PGM button 2 Dial 0 8 1 Day Night Program code 3 Select Tenant Number 0 All or 1 9 4 Select Auto Ring mode O AUTO Conditions 1 Only Attendants can change Day Timed Night Ring Mode for the System manually and program the Auto Ring Mode Selection Table 2 AStation can receive Incoming Calls for CO Lines based on the Database assignments and the System mode Day Night Timed when the Call arrives 3 When the Auto Ring Selection Table is programmed Ringing COS and CO IP Access mode are changed automatically based on Times assigned in the Table 4 The Attendant always has manual control of System mode by Enabling Disabling the Auto Service Mode Control Programming Table Data 1 System Time Table PGM 253 254 Tenant Data 1 Attendant Group Assign PGM 270 2 Tenant Time Table Index PGM 280 Related Features System Clock Set Loud Bell Control LBC Dialing Restrictions Auto Service Mode Control Hardware 7 9 DSS DLS CONSOLES Description The System allows an unlimited number of DSS DLS Consoles to be installed in the System Up to 5 DSS DLS Consoles may be associated with a Station connected to a System Each button on the Console can be assigned as CO Line Intercom or Featur
18. 0 Related Features Intercom Signaling Mode Group Call Pick up Station Group Hardware 3 16 CALL TRANSFER 3 16 1 Call Transfer Station Description CO IP calls can be transferred to other stations on the same System Calls can be transferred without announcing the call unscreened or with announcement screened When a call is transferred the Transfer Recall Timer is initiated If the timer expires before the call is answered the Hold Recall process is initiated Operation Digital Phone While on a CO IP call to perform a Screened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 Atanswer or splash tone announce the call 4 Hang up to complete the transfer OR 5 Press the DSS BLF button for the desired station 6 When answered or when splash tone is heard announce the call 7 Hang up to complete the transfer While on a CO IP call to perform an Unscreened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 Hang up to complete the transfer OR 4 Press the DSS BLF button for the desired station 5 Hang up to complete the transfer SLT While on a CO IP call to perform a Screened Call Transfer 1 Press for hook switch 2 Dial the station to receive the transfer 3 When answered or when splash tone is heard announce the call im ecc MG Release 1 Feature Description amp Operation Issue 1 0 4 Hang up to complete the transfer While
19. 1 to activate 0 to deactivate Press the SAVE button arwn To register a mobile phone number 1 Press the PGM button Dial 52 Mobile Extension Registration code Dial mobile phone index 1 or 2 Dial the mobile phone number with CO access code Press the SAVE button arwh To place a call from the mobile extension using the system 1 Dial the DID number of the station the system will check the CLI information answer the call and the user will receive intercom dial tone 2 Place internal or external call as normal To Transfer a call from the mobile extension using the system 1 Dial Mobile Flash code 3 Dial the desired extension the call is transferred and the mobile phone returns to idle NOTE The mobile phone may reconnect by dialing the Mobile Flash Code Incoming DID calls are sent to active mobile phones automatically Conditions 1 When the mobile phone places an external call through the system the CLI of the corresponding station is used 2 The Mobile Extension features are supported via system digital lines only Message Wait and Callback cannot be activated for use with a mobile phone 4 The Mobile Extension feature is not supported over a distributed network environment e 66 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 When an incoming ISDN DID call is received the system will access an ISDN line and place a call to the mobile phone an ISDN li
20. 1 Howler Tone is sent after Error tone 2 Lock out occurs when Howler tone starts Programming Station 1 Howler Tone PGM 121 Index7 211 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Intercom Lock Out Hardware 8 4 SLT MESSAGE WAIT INDICATION Description All SLT devices will receive a Stutter dial tone as an audible Message Wait Indication In addition Industry standard Message Wait telephones may be connected to the System Software included will cause the Message Wait lamp to Flash when a messaging is waiting Operation System The System will switch the 90 VDC lamp On and Off for enabled SLTs for visual Message Wait and will provide a Stutter dial tone as an audible Message Wait indication Conditions 1 The System will switch a SLT 90 VDC lamp On and Off Flash 2 Although the SLT Battery Feed is removed during the 90 VDC On cycle the System will recognize an SLT Off Hook event 3 The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip and ring of the voice network Programming Station Data 1 Station Type PGM 120 Index1 Related Features Hardware SLT w 90 VDC Neon lamp 8 5 SLT NAME REGISTRATION Description A SLT user has the capability to program the User Name so that a Calling Station with an LCD can see the associated Name instead of the Station number Operation SLT To register a name at the SLT 1 Lift the handse
21. 1 0 Related Features Web Administration Multi Level Admin Access Hardware 3 66 2 Multi Level Admin Access Description Access to the System Admin database is password protected Up to three 3 levels of access to the database can be established by assigning a different password to each level The Maintenance level has access to the entire database all maintenance routines and defines the Admin Access Authority of the two remaining passwords A User password can only access specific database items and cannot access Station Program pages The Admin password has access to specific database items as well as Station Program pages In Web Admin the Maintenance password user can establish the Access Authority for each password selecting the Admin Program Codes available to each password level Operation Detailed operation of Admin access and assigning access authority for each level is given in the Admin Programming Manual Conditions 1 Admin Access Authority is defined only in Web Admin it cannot be defined using Keyset Admin 2 Admin Access Authority applies to all Admin access whether accessed via a Digital Phone ISDN or IP channels Programming Station 1 Keyset Admin PGM 121 Index5 System 1 Admin Access Authority Web Admin 2 System Password PGM 226 Related Features Web Administration Hardware 98 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Description The System data
22. 2 The contacts are rated at 1 amp 24 VDC Programming Station Data 1 Door Open Access PGM 121 Index13 System 1 External Contact Control PGM 228 2 Door Open Timer PGM 222 Index1 Numbering Data 1 Door Open Code PGM 113 Related Features Loud Bell Control LBC Hardware 3 34 DooR PHONE Description An intercom box can be connected to the System and located in a convenient place at your facility for receiving page announcements and intercom calls Additionally the intercom box can signal assigned Stations using the Auto Dial feature in the System Operation To call an intercom box perform the following Steps 1 Lift the handset or press the MON button 2 Dial the Station number of intercom box or press the programmed flexible button for the Intercom box 3 After answering the call from the Intercom box announce the call To place a call from an intercom box 1 Press the CALL button and assigned station will ring Conditions 1 An Intercom box can be a member of the Page Zone group 2 Toreceive Intercom box calls set the Auto Dial Digit and Pause timers PGM 138 48 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 An Intercom box can be answered automatically using Hands free mode when in ICM Answer Mode PGM124 4 The new Intercom box LDP DPB has the CALL button Programming System 1 Station Auto Dial Attribute PGM 138 Index1 2 2 ICM Answer Mode PGM 123 Ind
23. 232 port informing the AA VM of the characteristics of the call e SMDI Protocol There are three types of SMDI messages listed below Within each message is an Action Code which defines the function or required action of the AA VM system Fields within the messages also define the called calling station and station status The various message types and definition of the fields are shown in the chart below Type message cr If MD ggg mmmm a xxxxxxxxx sp yyyyyyyyy sp cr If Y Type Il message cr If MD ggg mmmm a xxxxxxxxx sp sp cr If Y Type III message cr If MD ggg mmmm a sp yyyyyyyyy sp cr If Y 53 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Table 3 38 3 1 Message Field Definitions Description Carriage Return Line Feed Message Desk Message Desk Number AA VN system Default 001 Message Desk terminal Range 0001 9999 VM port Action Code Called Station Number or Station Calling the VM Group Calling Station Number ASCII Space Character End of SMDI Message Control Y 0x19 The following table provides detailed information on the meaning and function of the various SMDI messages used Action Code Reason Unconditional forward to VM Table 3 38 3 2 SMDI Messages In band code Purpose Put Mail Message SMDI Message pe MD 001 0001 A XXXXX yyyyy Called Station busy Busy Mail B xxxxx yyyyy
24. 300 801 824 MG 100 0 801 824 801 872 MG 300 MG 100 9 801 872 MG 300 801 824 MG 100 Station Group Number Name 620 669 MG 300 620 639 MG 100 NUM SET 4 620 669 MG 300 620 639 MG 100 NUM SET 5 620 669 MG 300 620 639 MG 100 NUM SET 6 Remark Station Number 7000 7647 2000 2647 2000 2647 CO Group Access Code 1 401 472 MG 300 0 801 872 MG 300 0 801 872 MG 300 801 824 MG 100 Station Group Number 2 Feature Code 620 669 MG 300 401 424 MG 100 620 639 MG 100 620 669 801 824 MG 100 MG 300 620 639 MG 100 620 669 MG 300 620 639 MG 100 No Feature Name NUM SET 1 NUM SET 2 NUM SET 3 Remark 1 Attendant Call 0 9 0 2 Conference Room 1 571 B71 571 3 Conference Room 2 572 B72 572 4 Conference Room 3 573 573 573 5 Conference Room 4 574 B74 574 6 Conference Room 5 575 B75 575 7 Conference Room 6 576 576 576 8 Conference Room 7 577 B77 577 9 Conference Room 8 578 578 578 10 Conference Room 9 579 579 579 11 Internal Page 543 543 543 543 00 xx 00 All Call Page Xx Page Group 12 Personal VM Page 544 544 544 13 Announcement Page For 545 545 545 Attendant 14 Page Auto Answer 546 546 546 15 Internal Page Answer 547 547 547 Meet M
25. Call Forward Service Count attribute tenant based 11 No Answer Forward employs the Station No Answer Forward Timer 12 The No Answer Call Forward Timer can be adjusted at the PGM 141 Index4 13 A Station should have Off Net Forward access privilege to assign a CO Access code and External Phone number to the forward destination Programming Station Data 1 Call Forward Access PGM 132 Index2 2 Off Net Call Forward Access PGM 132 Index3 3 Call Forward Assignment PGM 143 Tenant Data 1 Multi Call Forward Service Counter PGM 280 Index8 Related Features Station Authorization Code DND Dialing Restriction Station Group Intercom Signaling Mode Call Forward Preset Hardware 3 12 CALL FoRWARD PiLOT HUNT Description User may have selected incoming calls in his group to re route to other stations local or networked station groups or VMIIB The user selects the type and condition under which calls will forward by entering a Call Forward code as follows e Code 1 Unconditional all calls to the station except recalls are forwarded internally or externally immediately upon receipt e Code 2 Busy if the station is busy forwards all calls except recalls to the selected station 18 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 e Code 3 No Answer forwards all calls except recalls to the selected station when the station does not answer within the No Answer timer e Code
26. Description Remark 06 VMIB ANNOUNCEMENT 061 LISTEN VM ANNOUCEMENT 062 RECORD VM ANNOUCEMENT 07 USER PROGRAM 071 STATION NAME Station Range 072 LANGUAGE PROGRAM Station Range 073 PREPAID CALL Station Range 074 FEATURE CANCEL Station Range 08 SYSTEM 081 DAY NIGHT PROGRAM 082 MONITOR CONF ROOM FORCED DELETE CONF ROOM 084 PPTP CONNECTION Registered Server Number 09 USB 091 SOFTWARE UPGRADE 092 DB DOWNLOAD TO USB 093 DB UPLOAD TO USB 094 VMIB MSG DOWNLOAD 0 WTU SUBSCRIBE Operation To activate an Attendant Station Program Code Feature or Function 1 Press the PGM button the Attendant Station Program Menu is displayed 2 Dial 0 to access the Attendant Station Program codes Display Menu 3 Enter the desired code OR 4 Use the VOL UP VOL DOWN or NAVI UP NAVI DOWN button to display the desired menu item and enter the desired code 5 Enter any additional inputs if required Condition Programming Tenant Data 1 Attendant Group Assign PGM 270 Related Features Station Message Detail Recording SMDR Traffic Analysis Temporary Station COS Lock Authorization Codes Password 202 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 System Clock Set VMIB Integrated Auto Attd Voice Mail Auto Service Mode Control Hardware Digital Phone 7 7 ATTENDANT CALL QUEUING Description Any Station can call t
27. Hardware 3 68 2 2 Net Transfer Description A Station User can transfer any kind of CO call to a Station on other systems by pressing the TRANS button and dialing a transfer destination Station as a Call Transfer within the same system There are two kinds of Transfer Screened and Unscreened NOTE There are two kinds of standard transfer method in QSIG and H 450 Transfer by Join and Transfer by Rerouting The main difference is how the connecting path is controlled between the transferring and transfer destination Stations Transfer by join uses an additional connecting path for transferring the call to another station Transfer by rerouting uses a new connecting path to transfer the call and the old connecting path of transferring station is cleared Operation To perform a Screened Transfer to another Station on a different Networked System 1 Press the TRANS button at a Station during a CO Line conversation the CO line is placed on Exclusive Hold 2 Dial the destination Station number on another System to transfer the call the Station on the other System receives a ring signal 3 Announce the call when the call is answered the CO Call is held in Exclusive Hold while the Station communicates with the destination Station 4 Hang up to complete the transfer To perform an Unscreened Transfer to another Station on a different Networked Station 1 Press the TRANS button at a Station during a CO Line conversation the CO line is
28. Line PGM 134 Index10 2 Auto Privacy PGM 134 Index1 1 System Data 1 INTERCOM BUSY ONE DIGIT SERVICE PGM 237 Related Features Multi Party Voice Conference Station Flexible Buttons Hardware 3 7 AUTO SERVICE MODE CONTROL Description The service mode defines different ring assignments COS and answering privileges for the system The service mode can be controlled automatically through definitions in the Auto Ring Mode Selection Table which defines the time of day for Day Night and Timed shift modes The Attendant may change the system mode selection from automatic to manual Operation Operation of this feature is automatic Conditions 1 If the system has Holiday information and current mode is Holiday service mode is operated as Night mode Programming Table Data 1 System Time Table PGM 253 2 Weekly Time Table PGM 254 3 Holiday Time Table PGM 256 Related Features Direct Inward System Access DISA Day Night Timed Ring Mode CO Ring Assignment LBC Loud Bell Control Dialing Restrictions Hardware 13 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 8 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME Description The system can automatically adjust for Daylight Saving Time DST When DST is enabled the system will adjust the system time forward one hour at the DST Start time and back one hour at the DST End time The system time is sent for display to all devices and terminals and is th
29. Log out 525 B25 525 48 Name Register 526 526 526 49 Create Conf Room 527 B27 527 527 Conf Room 50 Delete Conf Room 528 528 528 528 Conf Room 51 Wake Up Register 529 529 529 529 HH MM 52 Wake Up Cancel 530 530 530 53 Temporarily COS Down 531 531 531 54 Cancel Temp COS Down 532 532 532 55 Password Change 533 533 533 56 Inter Phone Group Access 534 534 534 57 Call Wait Request 535 535 535 58 Preselected MSG PGM 536 536 536 222 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Feature Name NUM SET 1 NUM SET 2 NUM SET 3 Remark Forced Handsfree Call 537 537 537 Call Based CLIR 582 5b82 582 CLIR Access 583 583 583 COLR Access 584 584 584 Pilot Hunt Call 585 5b85 585 Command Call Oneway 581 581 581 Command Call Conf 580 580 580 Intrude Register 589 589 589 Camp On Register 590 590 590 OHVO Register 591 591 591 Mobile Num Register 592 592 592 Mobile CLI Register 593 593 593 Mobile Access 594 594 594 CCR Access 670 670 670 CCR Access And Drop 671 671 671 System Hold 560 560 560 Return Held CO 8 B 8 Sys Memo 675 675 675 DISA Tone Service 678 678 678 All Feature Cancel 679 679 679 Add Conf Member 680 680 680 System Alarm Reset 565 565 565 Fault Alarm Reset 564 564 564 Door Open T1 T1 31 Keypad Facility THE THE THE T Net Log In Out 586 586 586 Universal Answer 587 587 587 USB Call Record 588 588 588 Delete All VM Message 681 681 681
30. PGM 113 1 Call Forward Access PGM 132 Index2 2 Pilot Hunt Ring Access PGM 134 Index6 3 Busy Service PGM 131 Index5 CO Line Data 1 Incoming CO Alternate PGM 169 2 Outgoing CO Alternate PGM 173 1 Pilot Hunt Group PGM 210 2 Pilot Group Forward Attributes PGM 211 1 Ring Table Web Admin PGM 265 Station Group Table Data Related Features Call Forward Pilot Hunt Hardware 3 64 3 Pick Up Group Description A Station can be assigned to a Call Pick Up group and may pick up answer calls to other stations in the group employing the System s Group Call Pick Up feature Station Groups can be added as Pick Up Groups with Pick Up Attributes Pick up Groups can be set to pick up all calls internal calls only or external calls only 90 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation To use Group Call Pickup 1 Dial the Group Call Pick Up feature code To use Direct Call Pickup 1 Dial Direct Call Pick Up feature code 2 Dial DN number to pick up the call Conditions Programming Station Group 1 Station Group PGM 200 Index5 2 Pickup Group PGM 204 Numbering Plan 3 Feature Numbering Group Pick Up PGM 113 Related Features Group Call Pick Up Hardware 3 64 4 Push To Talk PTT Group Description Each Phone can be assigned as a member of one or more of the System Push To Talk PTT groups The Phone user may log in or log out of any one or all PTT g
31. PGM 114 Related Features CO IP Access Hardware 3 21 CONFERENCE Description Conference supports communication between multiple parties up to 13 per conference The following table lists conference capacities for the iPECS MG 100 300 systems NOTE There are 133 extra TDM channels for the Conference feature Conference Type Total number of conferences 3 way conference No limit 4 way conference 33 5 way conference 19 6 way conference 13 7 way conference 12 8 way conference 9 9 way conference 10 way conference 11 way conference 12 way conference 13 way conference 3 21 1 Conference Room Description In addition to ad hoc conferencing users may establish a Conference Room Both internal and external parties can be invited to a conference room and can join a conference room without further action by the user that established the Conference Room A user can transfer an active call to a Conference Room A Conference Room can be password protected restricting parties allowed to enter Ojo IO Up to 9 Conference Rooms can be set up and each can support up to maximum 13 party 31 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Digital Phone To set up a Conference Hoom 1 Enter the Create Conference Room Feature Code 2 Dial the desired Conference Room number 571 579 3 If desired enter a password for the Conference
32. Release of Intercom calls If a station places an intercom call and the called station does not answer in the Intercom Call Release Time the call is terminated and the calling user receives an error tone Conditions 1 When the handset is used to place a call the user will receive an error tone for 30 seconds followed by 30 seconds of Howler tone and the station is placed in a fault mode If on hook dialing is used the station will receive an error tone for one 1 second and the phone will return to idle automatically Programming 1 Table Data System Ring Table Normal Call Ring PGM 265 Web admin Related Features Howler Tone Hardware 3 5 AUTOMATIC PAUSE INSERTION Description In addition to a manually entered Pause the system will automatically pause dialing to allow for potential connection delays The pause will be inserted when any of the following occur e Flash is encountered in a Speed Dial number e Pulse to Tone Switchover is encountered in a Speed Dial or Redial number e Connect message is received on an ISDN Line Operation The system automatically pauses dialing after an appropriate event as listed above 11 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 An automatically inserted pause is not counted as a digit in a Speed Dial number 2 The LCD of the Digital Phone will show a P when a pause is encountered 3 When the System inserts a Pause P indication is
33. System Voice Memo Announcing Date Time code 3 Announcement for Time is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt 129 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 1 Lift the handset 2 Dial System Voice Memo Announcing Station Number code 3 Announcement for Station is heard This is station 150 To hear Station Settings 1 Lift the handset 2 Dial System Voice Memo Announcing Station Configuration code 3 Status for Station is reported Items that will be reported are as follows e Station number e Station IP Address e Station Mac Address e Station ICM Mode Handsfree Tone Privacy e Listed message x the number of all messages waiting e Wake Up Time hh mm e Do Not Disturb e Queued CO IP xx e Locked temporary COS change e COSx Conditions 1 For Station Status items from Listed message x to COS x will be not be announced if not active Programming Station Data 1 Station VMIB Attributes PGM 145 Numbering Plan 1 Feature Numbering Plan VMIB Access PGM 113 Related Features Hardware 3 75 WAKE UP ALARM Description This feature allows a User or Attendant to set a Wake Up time or desired time to be alerted When the time is reached the System will signal with an audible and visual notification Operation To register a Wake Up Alarm 1 Press the PGM button 2 Dial 045 Attendant Station Program code 3 Dial
34. System memory as wav files with a maximum length of 4 seconds These files can be replaced as desired using the Web Upload function 2 Ring tone download is only supported at LIP series terminals Programming Related Features Differential Ring Hardware 186 irec MG Release 1 Feature Description amp Operation Issue 1 0 6 15 SAVED NUMBER REDIAL SNR Description The Last Dialed number on a CO IP Call may be stored up to 24 digits in a buffer for future Redial This number is saved in memory until the User stores a new number Numbers dialed for subsequent calls do not affect the Save Number Redial SNR buffer Operation Digital Phone To save a Dialed number while on a CO IP Call 1 After dialing but before hanging up press the SPEED button twice the dialed number will be stored in the SNR buffer To dial a Saved number 1 Lift the handset or press the SPEAKER button 2 Press the SPEED button 3 Dial Conditions 1 The SNR can be a maximum of 24 digits 2 Dialing the Saved Number will automatically seize the CO IP line that was used for the original call if the CO IP Line is Busy a CO IP Line from the same group will be selected and the saved number dialed If all CO IP lines from the group are busy the user will receive All Lines Busy tone and may select to Queue the call 3 Dialing the SNR will automatically seize the DN that was used for the original call If the DN is used by another Stati
35. System so that the call may be routed directly to a Specific Station or System Facility DID service is available over digital and packet networks ISDN lines can provide two way incoming DID and normal Outgoing Service and requires no special signaling After collecting the digits from the Carrier the System routes the Call to the Destination e Incoming DID number is compared with Digit Conversion Table If matched received DID number is converted according to the Table Separate Digit Conversion can be applied according to DAY Night Timed Ring Mode e DID Destination is decided with the converted DID number e Destination can be Station Station Group Outgoing CO Call Voice Mail Net Station Paging or Conference Room Operation If set DID operation is automatic Conditions 1 If ICLID routing is assigned for the CO IP Line the received Caller ID is first compared to the ICLID Table for routing If Caller ID does not match an entry in the ICLID Table the normal DID call processes are used 2 DID calls that encounter a Busy signal are not answered in the DID DISA No Answer Timer or are received at a Vacant or Invalid number can be routed to the Attendant Tone Station Group or VMIB announcement When the Attendant receives such calls the call is appropriately identified by the Attendant Digital Phone Display 3 For a Station that is part of a non pilot Station Hunt group DID calls will follow the Group Hunt process if the St
36. To delete all a user s VM Messages 1 Dial Delete All VM Delete feature code 2 Enter User s Authorization code 3 Dial 1 Delete All Conditions 127 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming System Data 1 Delete All VM Message Code PGM 113 Related Features Hardware 3 74 3 9 Direct VM Transfer Description Internal External Calls can be directly transferred to a designated Station Voice Mail Box Operation To activate Direct VM Transfer 1 While on a CO ICM Call 2 Press Trans button and dial the Direct VM Transfer feature code 3 Dial desired Station Number 4 Go on hook VM Transfer will be completed Conditions 1 VMIB Access option must be ON 2 If VMIB channel is all used recalling is served to transferring station Programming System Data 1 Direct VM Transfer Code PGM 113 Related Features Hardware 3 74 3 10 Phontage Message Backup and Delete Description iPECS MG Softphone Phontage or UCS Clients can be notified of voice mail for a Registered Station on MIB boards Softphone users can check their own voice mail and hear recorded voice mail of registered stations Also Softphone users can backup voice mail to their PC and then can manage their voice mails User can delete voice mail on VMIB boards according to their assigned authority Operation Message Backup and Delete function is automatic refer to Softphone User Guide for user
37. accesses a CO IP Line the Transit option is applied CO to CO Attribute this function can make a call recovered after conversation during an assigned time Programming Numbering Plan CO Line Data 1 Feature Numbering Plan DISA Tone Service PGM 113 1 CO COS PGM 177 2 CO Access From DISA PGM 168 Index1 3 DISA Account Code PGM 168 Index2 4 DISA Retry Count PGM 168 Index3 5 CO to CO Attribute PGM 179 6 CO Ring Assignment PGM 167 7 DISA Supervision Timer PGM 166 Index12 8 VMIB Play Delay Timer PGM 166 Index13 Related Features VMIB Auto Attendant Day Night Timed Ring Mode Dialing Restrictions Authorization Codes Password Unsupervised Conference VMIB Integrated Auto Attd Voice Mail Auto Service Mode Control Hardware 5 16 DUAL TONE MULTI FREQUENCY DTMF SIGNAL SENDING Description CO Lines can be assigned for Dual Tone Multi Frequency DTMF signaling Operation Operation of this feature is automatic when programmed Conditions 1 The System will mute the User s voice transmission to reduce interference while sending DTMF tones Programming CO Line Data 1 CO COS PGM 177 2 Outgoing CO Line Inter Digit Timer PGM 174 Related Features Hardware 163 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 17 H 323 MULTI ROUTE SERVICE Description The system can set up several destination IPs for one prefix The destination IP is selected circularly when
38. and the System Programming Related Features Hardware 219 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 9 12 SIP VoicE MAIL NOTIFICATION Description The SIP phone can receive a notification when another Station leaves Voicemail The SIP phone must be enabled with Voicemail Notification Operation If set Voicemail Notification is automatic Conditions 1 If the SIP phone has a Voicemail Function it will not operate correctly if the Voicemail is not compatible between the SIP Phone and the System Programming Related Features Hardware 9 13 SIP VIDEO CALL Description The SIP phone can make a Video Call using a Video Phone To make a Video Call the Stations must be enabled for Voice Calling Operation Refer to the SIP Phone User Guide for Video Call Conditions 1 The System does not transfer the Video Codecs between Video Phones if Phones have different Video Codecs an Audio Call will be established instead of a Video Call 2 To make a Video Conference it is necessary to have an additional Video Conference System ex IP polycom Programming Related Features Hardware 220 irec MG Release 1 Feature Description amp Operation Issue 1 0 10 APPENDIX 10 1 NUMBERING PLAN SET 1 Basic Number Name NUM SET 1 NUM SET 2 NUM SET 3 Station Number 100 473 100 699 1000 1647 CO Group Access Code 1 801 872 MG
39. are available using the Program Code directly or scrolling the multi level display menu using a Digital Telephone LCD screen The following Table indicates the Display Menu including digits for selecting the Item the Item Description and any further required entries The various levels of the Display Menu are indicated by indentation NOTE Some Program Codes are only available to the System Attendant or Stations allowed access to Attendant Feature codes Example of User Program Code Chart User PGM Code Item Description Remark 01 SMDR 011 PRINT STATION SMDR Station Range 012 DELETE STATION SMDR Station Range 013 PRINT FAILED CALL SMDR 014 DELETE FAILED CALL SMDR 015 DELETE ALL SMDR 016 ABORT PRINTING 02 TRAFFIC 021 PRINT TRAFFIC TENANT 022 PRINT TRAFFIC CALL TYPE 023 PRINT TRAFFIC CO GRP 03 COS PASSWORD 031 TEMPORARY COS MODE Station Range 032 RETRIEVE COS Station Range 033 REGISTER PASSWORD Station Range 034 CALL LOG PROTECT Station Range 04 DATE TIME 041 SET SYSTEM DATE 042 SET SYSTEM TIME 043 LCD DATE MODE Station Range 044 LCD TIME MODE Station Range 045 SET WAKE UP Station Range 046 RESET WAKE UP Station Range 05 MULTI MESSAGE 051 PRESELECTED MESSAGE Station Range MSG No 052 SET USER MESSAGE Station Range 201 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 User PGM Code Item
40. button aPN To print a Call Type Traffic Report 1 Press the PGM button 2 Dial 022 Call Type Traffic Report code 3 Select Day Information 0 Yesterday 1 Today 4 Press the SAVE button To print a CO Group Traffic Report 1 Press the PGM button 2 Dial 023 CO Group Traffic Report code 3 Select Day Information 0 Yesterday 1 Today 4 Press the SAVE button Conditions 1 Traffic Reports printing can generate Attendant Call Summary and CO IP Summary Traffic Reports Programming System Data 1 RS 232 Port Settings PGM 230 113 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 Serial Port Function Selections PGM 231 Related Features SMDR Call Records Hardware Printer 3 70 SYSTEM TIME MANAGEMENT Description The System provides 9 system time zones applied to all Time related features The System time table consist of Weekly LCR and Holiday A user can select the System Time zone Daylight and Ring mode for each time table The following are contained in the Time tables e Directory Number e Incoming CO e Outgoing CO e Station Group e Pilot Hunt Group e DNT Time LCR Time e Tenant Operation System Time Management is automatic when programmed Conditions Programming Table Data 1 System Time Table PGM 253 2 Weekly Time Table PGM 254 3 LCR Time Table PGM 255 4 Holiday Time Table PGM 256 3 71 SYSTEM DATABASE BACKUP TO USB Descr
41. codes refer to Admin Programming Manual Operation Operation is detailed in the Admin Programming Manual Conditions 1 For Web Admin a password can be encrypted using the LG Nortel Java Virtual Encryption plug in A Java Virtual Machine MS or Sun must be installed on the User PC to support password encryption Programming Pre programmed Data 1 System IP Address Plan PGM 108 System 1 WEB Password Encryption PGM 223 Index1 2 Admin Access Authority Web Admin 3 BRI PRI PPP Web Admin Attributes PGM 235 Related Features Keyset Administration Multi Level Admin Access Hardware 99 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 66 4 Web User Manual Description The Web Admin User Guide is available on line as part of Web services The main Web page permits access to the Web User guide The guide is an HTML document which can be modified by replacing the HTML ROM image in the System with an external ROM image in accordance with the appropriate LG Nortel R amp D STI Operation Operation is detailed in the Admin Programming Manual Conditions 1 Access to the User Guide is not password protected 2 To support local languages the HTML ROM image of a translated Web User guide may be loaded into System memory Programming Related Features Web Administration Hardware 3 67 SYSTEM DECT Description The iPECS MG System supports office building mobility employing Digital
42. ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 Press for hook switch 7 If desired enter a name refer to Alphanumeric Entry Chart 8 Press for hook switch Conditions 1 Accessing an empty Speed Dial bin will return an error tone 2 Speed Dial numbers can reference a specific CO IP Group entered by the user If the assigned line is busy a line from the same group will be selected If all lines in the group are busy the user may queue for the next available line 3 All Speed Dial numbers are stored in protected memory in case of power loss 4 A name can be entered for a Speed Dial number to permit access from the Dial by Name directory Programming Station Data 1 Speed Access PGM 134 BTN 1 Table Data 1 System Speed Dial Table PGM 257 Related Features Dial by Name Last Number Redial LNR Dial Pulse to Tone Switchover Saved Number Redial SNR Speed Dial Pause Insertion System Speed Dial Hardware 3 62 3 System Speed Dial Description Commonly dialed numbers can be stored by the System Attendant or by the Administrator using Web Admin for easy access to Stations allowed use of System Speed Dial bins Each Speed Dial number can be up to 24 characters in length and may include special instruction codes Special instruction codes are e Flash as ist digit Activates dial tone detect e Pause CALLBACK Inserts a pause dialing command e not 1st digit Switches from Pulse to DTMF dialin
43. existing call CO IP or Intercom The Voice Over OHVO will be muted to not interfere with the existing conversation The Called Station User may respond to the Calling Party using Call Wait Operation Digital Phone Placing a Voice Over OHVO while receiving a Busy signal 1 Dial the Voice Over code selected in Tenant Intercom Busy One Digit service OR 2 Press a pre programmed OHVO button 3 After the splash tone is heard begin announcement Responding to a Voice Over announcement 1 While on the active call press the HOLD button activating the Call Wait feature Conditions 1 The Receiving Station must be programmed to allow OHVO calls Programming Station Data 1 Voice Over Access PGM 133 Index9 System data 1 Intercom Busy One Digit Service PGM 237 Related Features Hardware Digital Phone 196 irec MG Release 1 Fe ature Description amp Operation Issue 1 0 7 ATTENDANTS 7 1 ATTENDANT GROUP Description The System can have an Attendant Group up to 5 Attendants per Tenant Each Attendant position mu st be equipped with a multi button Phone and may include multiple DSS Consoles There are 2 different destinations to cover Attendant duties in a Tenant as follows Night Attendant Group Can be assigned as Hunt Group and covers Attendant Calls when all Attendants in a Tenant are in DND status or the System is in Night Ring mode Forward Destination This can be assigned a
44. ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 Press the SAVE button To delete All SMDR records all of SMDR 1 Press the PGM button 2 Dial 016 SMDR delete code 3 Press the SAVE button Conditions Programming System 1 SMDR Attributes PGM 232 Related Features Call Cost Display Traffic Analysis Authorization Codes Password Hardware RS 323 device to capture SMDR 3 66 SYSTEM ADMIN PROGRAMMING 3 66 1 Keyset Administration Description The System database can be accessed and modified using the Keypad and Flex buttons of a Digital Phone The Digital Phone LCD is employed to view items on the System database The user may be required to enter a password for access to Keyset Admin Based on a set up of Multi level passwords the User may have access to specified System database program codes For detailed information on database administration and maintenance refer to the Admin Programming Manual Operation Keyset Administration operation is detailed in the Admin Manual Conditions 1 Only stations assigned with Admin access can enter and change System database items As a default the First station Station 100 Administrator and or Attendant can access the database Programming Station 1 Admin Access PGM 121 Index5 System 1 Admin Access Authority Web Admin 2 System Password PGM 226 97 ir ecc zs MG Release 1 Feature Description amp Operation Issue
45. is disconnected the offered call then can be answered Conditions 1 Call Offer is only applied to a Station that in Busy status 2 During Conference or Paging Call Offer is not activated 3 The System does not support the standard QSIG specification path reservation mode Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 Numbering Plan 1 System Numbering Plan PGM 111 2 Feature Numbering Plan PGM 113 System Data 1 Intercom Busy One Digit Service PGM 237 3 68 2 6 Net Conference Description Net Conference is generally the same as the Conference feature with the additional specification that a Networked Station can be assigned as a conference member A call to a Station on one node can conference in a party on any other node Members of the conference can consist of up to 3 stations on the network Operation To perform Net Conference 1 Press the CONF button during a Net Call conversation The existing call is placed on hold and an ICM dial tone is provided Make a Net Call to another Station on another node Press the CONF button when the 3 party answers The second call is placed on Hold and an ICM Dial tone is provided Press the CONF button again at the Master Station all parties will be connected Dapy To clear a Net Conference 1 Any Station in the Net Conference can hang up during the conference 2 After all parties disconnect the net conference will b
46. not shown Programming Related Features Auto Called Number Redial ACNR Last Number Redial LNR Dial Pulse to Tone Switchover Hardware 3 6 AUTOMATIC PRIVACY BRANCH LINE Description Privacy is insured in all communications on the system If desired the customer may elect to disable the Automatic Privacy feature allowing an uninvited station to join in an existing external conversation In such a case a conference is established The Privacy feature restricts the intrusion call wait camp on OHVA at a busy station while the Branch Line can restrict a conference call by pressing DN button in use Operation Digital Phone To intrude into a call when Privacy is disabled 1 Make a call to busy station and then press the appropriate code for intrusion call wait camp on OHVA when receiving busy tone To change privacy mode in conversation 1 Press the DND button during a conversation To intrude into a call when Branch Line is enabled 1 Press a busy lit steady DN button the user is connected to the call with the existing internal station user Conditions 1 With Automatic Privacy disabled privacy is still assured on all intercom and conference calls 2 Only one station can intrude on an active call 3 An intrusion tone can be provided to the call indicating another station has accessed the line 12 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Station Data 1 Branch
47. ns ss sna tuns sss n tns s eniin nass nnns nnn 93 prc m Ic rto ere eT 93 3 65 Station Message Detail Recording SMDR eere eere eterne 94 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 DBS T pA ODDS EDI neo one Oe pita PIE LUU UID EUM CD E ME 94 3 65 2 SMDR SN UNI PME 95 3 66 System Admin Programming eere eee eee ee ee ee eee eee eene taste taste ense en ense tn eaaet 97 3 66 1 Keyset ACIS AOU iie Rip din aoc a ene conquis dua Eas LIS ded iuri Efe 97 3 66 2 Multi Level AdmiN re C 98 VE PCM Web AdMINStatON Rc REA 99 3 66 4 Web User Manual epu tT 100 3 67 System ble 100 3 68 System Networking sssesossesescsccscsossescscsossescesessscsosocsossesssesosecsosssscsesosscsossssssesosscsosssssse 101 3 68 1 Centralized Control T NET LM a nacida REM De eo p opa puis ueniens ud 101 3 68 2 Distributed Control Network rie deerant etat a erattu uae ERR RE FAR E REN ESSA SER A ua Sa DpR 102 3582 NBC S een ee ocean iut ee ee pates eee Dt ud 103 3 68 2 2 Net Transfer ceccccecccecccecceeeeeeeeee eee eee eee ee ee eene nnnnnnen nennen nennen nsns nennen 104 3 68 2 3 ae nuie uiegbci ade 105 3 68 2 4 Call Completion m pr aie eee ee ae 105 3 68 25 Call CIOI C H 106 3 68 2
48. of Service COS assignments as shown in the following tables Users placing an outgoing call or dialing after answering a call will be allowed the dialing privileges assigned Station CO COS Dialing Restriction 0 Intercom and Emergency number calls are allowed incoming and transferred calls are allowed 1 No restrictions are placed on dialing 2 15 Assignments in each toll table are monitored for Allow and Deny numbers e Toll Tables Each Toll Table permits entry of 100 Allow codes and 100 Deny codes Each code can contain up to 16 digits including digits 0 9 e Toll Table process As digits are dialed they are compared to entries in the appropriate Toll Table Based on the Allow and Deny entries the system applies the following rules to allow or deny the call Rule 1 If a table has no entries no restrictions are applied Rule 2 If there are only Deny entries restrictions are provided as Deny only Rule 3 If there are only Allow entries restrictions are provided as Allow only Rule 4 If there are both Allow and Deny entries the Deny entries are searched If the dialed number matches a Deny entry the call is restricted if no match is found the call is allowed Operation The assigned COS is applied automatically by the system Conditions 1 There are 16 different COS Stations and CO Lines can each have a different COS according to the Station grade and CO Line type 2 Toll Exce
49. on a CO IP call to perform an Unscreened Call Transfer 1 Press for hook switch 2 Dial the station to receive the transfer 3 Hang up to complete the transfer Conditions 1 The transferring station may camp on a call on to a busy station 2 To prevent Toll abuse CO IP lines without an active call either incoming or dialed digits on outgoing cannot be transferred 3 For outgoing CO Line calls the system will monitor the CO Line for dial tone to prevent Toll abuse when an IP Line is seized the system does not monitor for dial tone Programming Related Features Hold Recall Call Transfer CO IP Station Flexible Buttons Hardware 3 16 2 Call Transfer CO IP Description A Station may be permitted to transfer a CO IP call to another CO IP line establishing an Unsupervised Conference between the two external parties If the receiving party is called through an ISDN or VoIP path the Transfer Hold Recall Timer is initiated and if it expires Hold Recall is initiated Operation Digital Phone While on a CO IP call to perform a Screened Call Transfer 1 Press TRANS 2 Place a CO IP call in the normal manner 3 When answered announce the call 4 Hang up to complete the transfer While on a CO IP call to perform an Unscreened Call Transfer 1 Press TRANS 2 Place CO IP call in the normal manner 3 Hang up to complete the transfer 25 im ec zs MG Release 1 Feature Description amp Operation Issue 1
50. operation Conditions 1 Phontage backup will be operated when messages are saved at VMIB boards 128 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 f Backup Message Delete is executed voice mails at target station will be deleted in VMIB boards Programming Station Data 1 Record Message Backup Phontage Number PGM 145 Index6 2 Backup Message Delete PGM145 Index7 Related Features Hardware 3 74 4 System Voice Memo Description This feature provides several general Voice Memos to provide the System Time and Date as well as Station number and settings over the Digital Phone speaker or the handset for SLTs Operation Digital Phone To hear Date amp Time Prompt 1 Dial System Voice Memo Announcing Date Time code 2 Announcement for Date amp Time is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt 1 Dial System Voice Memo Announcing Station Number code 2 The Station number announcement for Station is heard This is station 150 To hear Station Settings 1 Dial System Voice Memo Announcing Station Configuration code 2 Status for the Station is reported Items reported are as follows Station IP Address Station Mac Address Station ICM Mode Handsfree Tone Privacy Listed message x x number of all messages waiting Wake Up Time hh mm Do not disturb COS x SLT To hear Date amp Time Prompt 1 Lift the handset 2 Dial
51. or unanswered in the hunt no answer time the call will be directed to the next station defined in the group The call will continue to hunt until each station in the group has been tried The queued call may be taken out of the group if set to forward to an overflow destination e Ring Group An incoming call to any station in the Group will cause all stations in the group to ring and any station in the group may answer the call Multiple calls can be received by a Station Ring Group and can be serviced in any order according to Station availability The queued call may be taken out of the group if set to forward to an overflow destination e Longest Idle UCD Group Calls are sent to the group by dialing the Hunt group Number or assigning CO lines to directly terminate at the group Calls are directed to the Station in the group that has been idle for the longest time If all stations in the group are busy when a call is received for the group the call may be routed to an alternate location or may continue to wait queue for a station in the group to become available The queued call may be taken out of the group if set to forward to an overflow destination e Station VM Group Can be enabled to support an external Auto Attendant Voice Mail AA VM system that employs SLT ports to interface with the system An External AA VM group is assigned for either Circular Terminal or Longest Idle hunt The External AA VM may employ either in band s
52. ssesesescscsscscssescscscescscesescscscsscecscescecsocecscesesese 162 5 16 Dual Tone Multi Frequency DTMF Signal Sending 163 5 17 H 323 Multi Route Service e eiie d ete ich Hl o iR Ue RENDERE ENG CUR bn ACH URGE 164 5 18 Incoming Calling Line ID ICLID Call Routing rere 164 5 19 IP dle cie H 165 5 19 1 H 323 v4 GIVE Hr 165 5 19 2 Session initiation Protocol SIP Service ssccesiscasscenvesasenesscencsdansadvonanevevnabseeanscnabeseaabenents 166 5 20 IP WAN Dialing After Answer cscscssssscssssssssssssssssesssssesssscessscssasssssessecsessessecsess 167 5 21 Integrated Service Digital Network ISDN c eere eere ee eren ene een ene 167 5 21 1 ISDN Advice OF Charge AOC ioo tte Saab nda amara dit bns aU RUM eM UM IM UMUE 167 5 21 2 Calling Called Party Identification CLIP COLP eee 168 5 21 3 Keypad Fy Rep DC ie 169 5 21 4 Multiple Subscriber Number MSN certi iria ntu kt kn Rn adem Rb Rae aS n SH RR REN KE 170 521 5 1IODN CLI See 0n 171 5 22 ISDN Supplementary Services scscscssscessssssssscssssecssscesssscessscssassessessecsessecsecsess 172 5 22 1 ISDN Call Deflection P 172 5 23 Representative CLI ServiCe sessesescscsocscscesesesccccscscssesceccosecsceseecscscsscscs
53. td 134 4 3 Intercom Gall Hold 1 eite epit eo iE tk Ero HEN eO lo ENSE RU mE iv eub ex dE eS Ree e Ebdu suse sr nndin 135 4 4 Intercom Caller Controlled ICM Signaling c eeeeee eere ee eren ener enenue 135 EAE d 90 de 136 4 6 Intercom Step Call e 137 A 7 Intercom Transt r WEE TM 138 PLES MALE UU SUN PEE 1 139 4 9 Message Wait Call Back esssescssesossescscsosscscesessscscsocsossescscsosscscssescscsosscsossssssesosscsossessse 140 4 9 1 Short Message Service SMS dicitis Enti men Setrkgeer tad eceRge blue bes de oa Eoo MERE REFERRE RR tender 140 4 9 2 Station Message Wait Call Back esses sese nnne nnns 141 49 3 Message Wait Reminder TOne ratto nte Regn ka Yo RESP RR REESE VER SR EERAUA 143 4 10 LCD E iia 144 4 10 1 Internal External amp All Call Page esses seen 144 4 10 2 Meet Me Page ADSWOF u usos ates es poto i ps PME x Exe mra cu Ku PREND Ru Rien ERE 145 4 10 3 VM Paging RR 146 4 11 Push To Talk Paging scapes second cet cconscpecvestesnctentaskcsesdentecsnccpedkes RE URd Cau oe R ba dau cis ci ro Ra 148 5 1 Alternative Route SelecllOD uucnuscneo concio rho ta sanno ipse pao Lh o hn aeo UR uL RU Ce RRe ba epu das Cu RR UU er GR ds 149 5 2 Automatic Network Dialing eiii tier eeesth see totis pero ia EF EE Eta PS Ce kUS SE PE seres FespA DE eR RHUs 149 5 2 CO Group
54. the SAVE button 76 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To cancel active Display Messages for other stations 1 Press the PGM button 2 Dial 052 Attendant Display Message Cancel code 3 Dial the desired Station range 4 Press the SAVE button Conditions 1 Alphanumeric characters are displayed as they are entered 2 Display Message is cancelled if the User activates DND or Call Forward 3 Custom Text Display Messages and Display Message status are stored in non volatile memory to protect against loss during power failure 4 Incoming Caller Station will display the message 5 SLTs are notified of an active Display Message with a stutter dial tone while Digital Phones will have a flashing DND button when there is an active Text Display Message 6 Activating a Text Display Message does not affect normal operation of the station 7 Pre defined Messages 01 04 and 06 08 permit the user to input auxiliary information such as time date or number as applicable 8 The Attendant station can activate a Text Display Message for other stations however this feature is not available to an Attendant Programming Related Features Do Not Disturb DND Call Forward Speed Dial Hardware Digital Phone required receiving Display Messages 3 58 REGISTERING IP DEVICES amp FRACTIONAL MODULE TABLES The System can register IP Phones DTIM and SLTM using the MAC address or Phontage a
55. the desired Station range for a single station enter the same Station Number twice 130 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 Enter Time for Alarm hh mm 5 For a Daily reminder Repeating Alarm dial 6 Press SAVE button To erase Wake Up Alarm 1 Press the PGM button 2 Dial 046 Attendant Station Program code 3 Dial the desired Station range for a single station enter the same station number twice 4 Press SAVE button Digital Phone To register Wake Up Alarm 1 Press the PGM button Dial 13 Set Wake up code Dial Time for Alarm hh mm For a Daily Repeating Alarm dial Press SAVE button cO P c0 I To stop the Alarm when alerting 1 Lift the handset or press SPEAKER To erase Wake Up 1 Press the PGM button 2 Dial 14 Erase Wake up code 3 Press SAVE button SLT To register Wake Up 1 Lift the handset Dial the Program Mode Access code confirmation tone is heard Dial 13 Set Wake up code Dial Time for Alarm hh mm For a Daily Repeating Alarm dial Press Hook flash and conformation tone is provided ogsom To stop the Alarm when alerting 1 Lift the handset To erase Wake Up Alarm 1 Lift the handset 2 Dial the Program Mode Access code confirmation tone is heard 3 Dial 14 Erase Wake up code 4 Press Hook flash and a conformation tone is provided 131 im ecc zs MG Release 1 Feature Descr
56. the phone is on hook P DN is seized automatically if the DN button is not explicitly pressed as in the case of going off hook or on hook dialing However if the P DN is busy at that time P DN can be shared by other stations the first idle DN button is selected in the order of button number button 1 first button 2 second etc Once a DN is selected for an outgoing call the tenant group number calling station number CLI COS and other DN related information are applied for the duration of the call For example if a different DN is selected for two outgoing calls it is possible to have different tenant groups or COS for each call 2 2 2 Receiving Calls A physical station can receive additional calls showing on DN buttons or through other available DN numbers that are stored in that station even while on a call However if the DN is in use it is not possible to receive a call through that DN number NOTE the status of a physical station and each DN is maintained independently If the Station is idle the normal ring will be provided Otherwise off hook signaling is activated The Station User can answer an incoming call by pressing the flashing DN flex button or by going off hook without selecting a DN flex button If there are multiple incoming calls at the same time going off hook allows the user to seize P DN if it is ringing or to seize first ringing DN in the order of button number button 1 first button 2 second etc
57. time Operation Digital Phone To assign a flexible button as AME PGM FLEX Button Feature Type 1 AME Access Feature Code SAVE To assign LED Blinking Mode 1 Press the AME button 2 Press 1 LED Blinking Mode To assign Speaker Hearing Mode 1 Press the AME button 2 Press 2 Speaker Hearing Mode To Delete AME Feature 1 Press the AME button 2 Press 0 Disable To Answer a call in LED Blinking Mode 1 When a call has been forwarded to VMIB the AME Button will blink 2 Press AME button to go to Speaker Hearing mode 3 Press AME button to communicate without saving conversation OR 4 Press Mute Button to communicate with saving conversation To Answer a call in Speaker Hearing Mode 1 When a call is forwarded to VMIB press the AME button to communicate without saving conversation OR 195 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 Press Mute Button to communicate while saving the conversation Conditions 1 VMIB Access feature has to be ON enabled 2 AME Function will be start when VMIB Forward feature is set Programming Station 1 VMIB Access PGM 145 Index1 Related Features Hardware Digital Phone VMIB Feature Server or External SMDI based AA VM system Phontage or UCS Client 6 23 VOICE OVER Description This feature allows Digital Phone Users to receive a voice announcement through the handset receiver while on an
58. unless dialed consecutively 2 When the CO IP line used for the original call is busy the System will select an idle line from the same CO IP line Group to place the call Using LNR will cancel Automatic Called Number Redial if active The LNR is stored in volatile memory so it is not protected in case of a power failure 5 Manually dialing a Flash during an outgoing call will cause only those digits dialed after the Flash to be stored in the LNR buffer 6 LNR applies to both CO and VoIP calls a Programming Tenant Data 1 Redial Method PGM 281 Index6 Related Features Saved Number Redial SNR Station Speed Dial System Speed Dial Hardware 63 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 47 LEAST Cosr ROUTING LCR Description The LCR feature is supported using digit conversion the rule can be set differently according to the Day Night Timed mode or LCR Time If digit conversion is enabled the System will seize the CO IP line after digit conversion is completed Meanwhile the Dummy Dial tone can be provided if programmed Operation Digits are converted automatically based on the Digit Conversion table Conditions 1 The digit conversion apply rule is applied to bin base of digit conversion table Programming Table Data 1 Digit Conversion Table PGM 251 2 Digit Conversion option PGM 252 3 LCR Time Table PGM 255 Related Features Digit Conversion CO IP Access Station Flexible Bu
59. user hears two way record warning tone This tone is defined tenant tone table at 73 Two Way Record Warning Tone Programming Station 1 Auto Record Service PGM 145 Btn 3 2 Two way Record Access PGM 145 Btn 4 3 Two way Record Device PGM 145 Btn 5 System 1 Tone Table PGM290 Related Features 194 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Hardware Digital Phone VMIB Feature Server or External SMDI based AA VM system Phontage or UCS Client 6 22 ANSWERING MACHINE EMULATION AME Description When internal or external calls are forwarded to VMIB the user can check and hear saved messages and also can record the call using the Mute button AME feature has LED Blinking mode and Speaker Hearing mode User can program an AME button to a flex button and can assign AME mode with this button e LED Blinking Mode When a call is forwarded to VMIB the AME LED button will blink as notification the user can hear saved voice conversations by pressing the AME button e Speaker Hearing Mode When a call is forwarded to VMIB the speaker automatically will be open to hear the calling party The user can listen to the call save it or pick up the call by pressing the AME button or Mute button NOTE If user presses the AME button the call will be connected without saving the message being left If user presses the Mute button the conversation will start and it will be saved at the same
60. 0 SLT While on a CO IP call to perform a Screened Call Transfer 1 2 3 4 Press for hook switch Place CO IP call in the normal manner When answered announce the call Hang up to complete the transfer While on a CO IP call to perform an Unscreened Call Transfer 1 2 3 Press for hook switch Place CO IP call in the normal manner Hang up to complete the transfer Conditions 1 A call using the service of 2 CO lines and not providing call disconnection detection will be disconnected following the expiration of the Unsupervised Conference timer The system provides Transfer Recall on ISDN and VoIP calls providing Answer Supervision If during a transfer to an external party the user presses the CO IP line of the original call the outgoing call is disconnected and the original call is connected to the user The CO to CO transfer can be enabled or disabled using the Transit Option If the transferred call is not answered by the destination Station the call is routed to the Transfer No Answer Destination of the CO Alternative Destination When CO 1 is transferred to CO 2 if the CO 2 does not answer within the CO to CO transfer recall timer both CO lines are disconnected Programming CO Line Data 1 CO to CO Attributes PGM 179 2 Unsupervised Conference Extend PGM 166 PGM 171 3 Unsupervised Conference Timer PGM 166 PGM 171 4 Incoming CO Alternate Destination PGM 169 5 Outgoing CO Alte
61. 0 m To deactivate ISDN Call Deflection 1 Press flashing FWD button Call Forward will deactivate and the FWD button LED will be extinguished Conditions 1 The ISDN must support Call Deflection Supplementary Service as defined by the ETS300 202 206 207 Standard protocol 2 ISDN lines that support Call Deflection must be assigned in the System database Programming CO Line Data 1 ISDN CD PGM 161 Index9 Related Features Hardware ISDN line Digital Phone 172 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 5 23 REPRESENTATIVE CLI SERVICE Description If a user makes a CO Call the System can send Representative CLI instead of Individual CLI Operation If set Representative CLI Service operation is automatic Conditions 1 This feature can be set for each CO Line 2 The maximum CLI length is 16 alphanumeric characters 3 Representative CLI has the highest priority over other CLIs Programming CO Line Data 1 Representative CLI Usage PGM 170 Index10 2 Representative CLI PGM 170 Btn 11 Related Features Hardware 173 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 DIGITAL PHONE Following Digital phones and Optional Boards are available for use with the iPECS MG 100 and 300 Systems e Digital Phones LIP 6000 Series LIP 6012D 6030D LIP 7000 Series 7024LD 7024D 7016D 7008D LIP 8000 Series 8042L 8024D 801
62. 10 A Station can support up to 99 VMS messages 11 If a Station requests a Call Back at a Busy Station a Call Back Request Station will check the Busy Station s status every 5 sec and receives Call Back Ring when the Status Check Timer is expired after the Busy Station returns to Idle For this reason Call Back ring may be delayed after a Busy Station returns to Idle and when several Stations request a Call Back at a Busy Station the Call Back Ring may not be provided sequentially Programming System Data 1 Message Reminder Tone Timer PGM 222 Index2 Related Features Hardware 4 9 3 Message Wait Reminder Tone Description In addition to the MSG CALLBK button LED the Digital Phones can be sent a tone as a periodic reminder to the user of MWIs in queue This tone is sent to the Station only while Idle and is heard over the Speaker Operation When programmed the MWI Reminder Tone is automatically sent to Stations in Idle as appropriate Conditions 1 The interval between tones can be 00 to 60 minutes the 00 setting will disable the MWI Reminder Tone 2 The Reminder Tone will continue repeating notification until all messages have been retrieved 3 A Busy Station or Station in DND will not receive the MWI Reminder Tone 4 SIP Phone and DECT do not support the MWI Reminder Tone feature Programming System Data 1 Message Reminder Tone Timer PGM 222 Index2 Related Features Hardware Digital Phone 143 im e
63. 113 Related Features Hardware 3 65 STATION MESSAGE DETAIL RECORDING SMDR 3 65 1 Call Cost Display Description Each SMDR call record includes a Cost field a calculated estimate for the cost of the call When set the call cost will update in real time and display on the Digital Phone LCD in place of the call duration The cost is determined by e Fixed charge per Call Meter Pulse e ISDN Advice of Charge e Estimated cost updated based on the Elapsed Call Timer and any assigned costing The technique selected to determine cost is based on the type of facility analog CO ISDN or VoIP services provided by the carrier and the system database Analog CO When the Call Metering Pulse service is available from the carrier the system will apply the SMDR Cost per Unit Pulse and the SMDR Decimal to Call Metering received to estimate call cost 94 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 When no Metering Type is selected the system call duration is used with the cost pulse and decimal values to estimate the cost of the call The cost is updated periodically using the Elapsed Call Timer duration ISDN ISDN providers may support Advice of Charge information in the ISDN Facility Message If assigned the system will employ this information to display and output the call cost VoIP For VoIP calls the system employs the call duration cost pulse and decimal values to establish a call
64. 17 517 517 23 Account Code 550 550 550 24 CO Flash 551 551 551 25 Last Number Redial 552 552 552 26 Station Speed PGM 553 553 553 27 Speed Dial 555 555 555 28 MWI Register 557 556 556 29 MWI Answer 558 557 557 30 MWI Cancel 559 559 559 31 Call Back Register 518 518 518 32 Call Back Cancel 519 519 519 33 Group Call Pickup is 566 566 34 Direct Call Pickup 7 7 7 35 Walking COS 520 520 520 36 Call Parking Location 541 541 541 541 xx Xx Parking Location 00 49 37 PGM Mode Access 521 521 521 38 Two Way Record 522 522 522 39 VMIB Access 523 523 523 40 AME Access 524 524 524 41 CO Line Access 88 88 88 88 xxx Xxx CO Line 001 200 MG 300 01 80 MG 100 42 VM MWI Enable 8 8 5 8 43 VM MWI Cancel 9 9 5 9 44 MCID Request 0 0 5 0 45 Unsupervised Conf Extend 5 5 5 H 46 PTT Group Access 538 538 538 524 0 9 0 9 PTT Group Log out 224 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Feature Name NUM SET 4 NUM SET 5 NUM SET 6 Remark Hot Desk Log In Log out 525 525 B25 Name Register 526 526 526 Create Conf Room 527 527 527 527 Conf Room Delete Conf Room 528 528 528 528 Conf Room Wake Up Register 529 529 529 529 HH MM Wake Up Cancel 530 530 530 Temporarily COS Down 531 531 531 Cancel Temp COS Down 532 532 532 Password Change 533 533 533 Inter Phone Group Access 534 534 Call Wait Request 535 535 535 Preselected MSG PGM 5
65. 2 When the call sender option results in an external call dialing restrictions will be applied based on the Station COS 3 If the User remains Off Hook after a call placed through the Voice Mail is complete the User will be returned to the previous place in the Voice Mailbox If the user hangs up the VMIB will Recall the User and will present the Request Mailbox Number prompt Programming Station 1 Station VMIB Attributes PGM 145 Numbering Plan 1 Feature Numbering Plan VMIB Access PGM 113 Related Features Message Retrieval Remote Message Retrieval Voice Mailbox Settings Class of Service Hardware VMIB 3 74 3 5 E Mail Notification Description The System stores VMIB voice messages and sends an e mail to the e mail address associated with the station as notification of the new e mail The voice message is attached to the e mail as a wav file Operation If configured System automatically sends e mail to notify User of new Voice Messages 124 ir Cs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 Voice Messages are stored in the VMIB as well as being attached to the e mail The Voice Message must be deleted from the VMIB even if the e mail is deleted 2 The e mail will be sent to the address assigned for the Station with the Sender address defined for the VMIB NOTE The Sender address must be defined as many e mail servers will reject anonymous e mails 3 The e mail address f
66. 280 Index 6 Related Features Hardware 132 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 4 INTERCOM 4 1 DIRECT STATION SELECT Busy LAMP FIELD DSS BLF Description When a Flex button on a Digital Phone or DSS Console is assigned as a DSS button it also serves as a Busy Lamp Field BLF The LED indicates the status of the associated Station or System facility DSS button indicates the following conditions e In use at Station e nuse by another Station e DND e Receive Incoming Call e Hold e Call Forward e Conference at Station e Conference by another Station e Conference Initiator e Lifted handset e Leave pre selected custom message Operation Digital Phone To assign a DSS button to a Flex button on a Digital Phone or a DSS Console Press PGM FLEX Button Feature Type 1 Station Number SAVE DSS BLF operation is automatic for assigned Flex buttons Conditions 1 A Station receiving an ICM call is considered Busy and associated station LEDs will flash at all other stations 2 A Station receiving an ICM call will receive visual LED Flex button indication flashing associated with the Calling Station 3 The LED Flash Rate can be adjusted by Admin Programming Programming Station Data 1 Station Flexible Button Assignment PGM 126 System Data 1 LED Color Flash Rate PGM 234 Related Features Intercom Call ICM Call Hardware 133
67. 2D 8004D LDP 6000 6030D LDP 7000 Series 7024LD 7024D 7016D 7008D 7004D 7004N LKD Series LKD 30D LDK 8D LKD 2NS e Optional Boards BTU LIP 8000 Series MU FU MFU BTU USB LDP 7000 Series e DSS DSS LSS LIP 8000 Series LIP 8012DSS LIP 8012LSS LKD 48DSS LDP 7048DSS e Door Phone LDP DPB 6 1 AUTO CALLED NUMBER REDIAL ACNR Description A Station User can request to have the System retry a Busy or No Answer External Call until the call is connected or the feature is cancelled Operation If programmed System operation for ACNR is automatic Digital Phone To activate ACNR 1 While receiving a Busy notification or No Answer press the MSG CALLBK button OR 2 Press the ACNR Soft button 3 Hang up handset or press SPEAKER To cancel ACNR while phone is in Idle state 1 Press the flashing MSG CALLBK button To cancel ACNR during an ACNR attempt 1 Lift the handset press the MUTE button or press the flashing MSG CALLBK button 174 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 The applicable Timers and Retry Counter must be programmed ACNR Pause Timer Determines the time allowed between ACNR retries ACNR Retry Count Determines the number of times the System will retry before ACNR is automatically cancelled 2 The call will be placed on the same path as originally used if the path is Busy an available CO IP line in the
68. 36 536 Forced Handsfree Call 537 537 537 Call Based CLIR 582 582 582 CLIR Access 583 583 583 COLR Access 584 584 584 Pilot Hunt Call 585 585 585 Command Call Oneway 581 581 581 Command Call Conf 580 580 580 Intrude Register 589 589 Camp On Register 590 590 590 OHVO Register 591 591 591 Mobile Num Register 592 592 592 Mobile CLI Register 593 593 593 Mobile Access 594 594 594 CCR Access 670 670 CCR Access And Drop 671 671 671 System Hold 560 560 560 Return Held CO 8 8 g Sys Memo 675 675 675 DISA Tone Service 678 678 678 All Feature Cancel 679 679 Add Conf Member 680 680 680 System Alarm Reset 565 565 565 Fault Alarm Reset 564 564 564 Door Open 3 71 Keypad Facility TE T TP T Net Log In Out 586 586 586 Universal Answer 587 587 587 USB Call Record 588 588 588 Delete All VM Message 681 681 681 VM Page Message Record 682 682 Direct VM Transfer 683 683 Loop Key 684 684 Call Log 685 685 225
69. 4 Busy No Answer forwards calls if the selected station is busy or does not answer within the No Answer timer Operation Digital Phone SLT To activate Call Forward Unconditional or Busy No Answer 1 DaN Lift the handset or press the SPEAKER button to receive dial tone Dial Pilot Hunt Call Forward Code Dial 1 4 Call Forward code as desired Dial the station or station group to receive calls Press the SAVE button to save Replace the handset return to idle To deactivate the Call Forward 1 Lift the handset or press the SPEAKER button 2 Dial Pilot Hunt Call Forward Cancel Code Conditions 1 Station Call Forward has higher priority than Pilot Hunt Call Forward 2 To assign Pilot Hunt Call forward the Station should be a member of the Pilot Hunt Group 3 An external number cannot be assigned to a Pilot Hunt Forward destination 4 Ifa station assigns the pilot hunt Call Forward the pilot hunt call forward in day mode is changed 5 The Pilot Hunt Ring access privilege can be assigned on a per Station basis if the Pilot Hunt Ring access of the station is disabled that station will not receive Pilot Hunt ringing 6 Ifa user activates the call forward feature using the Pilot Hunt Call Forward code it is applied to the Day Forward destination Programming Station Data 1 Call Forward Access PGM 132 Index2 2 Pilot Hunt Ring Access PGM 134 Index6 Station Group Data 1 Pilot Hunt G
70. 4 3 4 Message Retrieval Options Description The user may dial the digit 9 to receive the VM Long Options prompt while in the Voice Mailbox including during or after a Voice Message or System Prompt except when an option has been selected that requires user dialing The VM Long Options prompt is To play New Messages press 1 To play Saved Messages press 2 To set Station Forwarding press 7 available only for remote access To set Greeting or Password press 8 To Disconnect press Press 0 for the Operator Press 9 to hear this message again The VMIB Voice Mail will respond to incoming digits as shown in the following table VMIB Voice Mail Input Function Prompt Play New Msg Play Saved Msg Set Cancel Fwd Mail Box Setting Mailbox Settings greeting password VM Long Options VM Long Options Drop Goodbye Attendant Group Call Call to System Attendant When the user responds by dialing 1 the first New Message is played At the end of message playback the New Message option prompt is presented To Replay Message press 1 To listen to the next Message press 2 To Delete Message press 3 To Forward Message press 4 To Call the Sender press 5 To Skip Message press 6 To return to Main Menu press 9 This process is repeated until the last new message is played and the No Message prompt No Messages is played When the user dials 2 in response to the Number of Messages prompt the Olde
71. 51 AvTeRNATWVEROUTE SELECTION 000 Description This feature is enabled if there are several paths in order to connect toward a destination System If a selected path is not available for some reason All Busy Line Fault etc Alternative Route Selection ARS will connect calls using another designated path Operation If set Alternative Route Selection operation is automatic Conditions 1 ARS is optional and must be programmed to be operational 2 Up to 2 ARS pats can be assigned for each CO Group Access code 3 ARS digits should be contained in the CO Group Access Code and will be applied when feature is initiated 4 ARS can be used in coordination with Last Number Redial Station Speed Dial and System Speed Dial Programming Numbering Plan 1 CO Group Access Code PGM 114 CO Line Data 1 CO Group Access Code Attributes PGM 180 ARS Service Index5 ARS Digit Index6 7 AND Digit Index4 Related Features Hardware Description When a Station User dials a CO Group Access Code and a CO Line is seized Automatic Network Dialing AND enables an automatic digit dialing Using this feature a CO Group Access code can be dialed automatically when a User is making an external call through another System Conditions 1 AND can place calls automatically by dialing all of the necessary digits or some digits as programmed 2 AND digits up to 10 for placing calls can be registered on each CO Group Access codes 3
72. 55 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Numbering Plan 1 Numbering Plan PGM 110 2 Prefix Numbering Plan PGM 111 3 Flexible Station Number PGM 112 4 Feature Numbering Plan PGM 113 5 CO Group Access Code PGM 114 6 Station Group Number PGM 115 Related Features Hardware 3 40 GREEN POWER SAVE Description The system can disable the power of a Digital Phone or SLT Single Line Telephone installed in the DTIB SLIB DSIU at night or during holiday mode The power On Off can be controlled by Web Admin manually or automatically according to the assigned power On Off time Operation Operation of this feature is either automatic when programmed or by Web Admin Conditions 1 SLT Single Line Telephone is supported on DSIU while Digital Phone is not supported 2 If phone power is disabled calls cannot be placed and received 3 In the event of system reset power is enabled Programming System 1 Green Power Save Time Web Admin 2 Green Power Save Enable Web Admin Related Features Hardware 3 41 HEADSET COMPATIBILITY Description An industry standard headset can be connected to a Digital Phone in place of or in addition to the handset The Station must be set for Headset operation 56 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 In Headset mode pressing the SPEAKER button will send audio to the Headset instead of th
73. 6 aee MT 107 3 68 2 7 Message Waiting Indication MWI sseeeeeeseseseeeeeeeeeen 108 3 68 2 8 Net Call Forward Unconditional Busy No Answer eeeeeeenm 108 cR Ec ATE IRMU I DI ME Tx 109 3 68 2 10 CO Tan SiPOUN m 110 3 58 2 11 Do Nol Disturb DIND ascia k ve Ree a Run S bo Union ER ERES UEM ERE ERE ra ER Ea EQUIS aaiae naia 111 358 12 Attendant Call Oy toy Geste err ee eee eee obedit ondas eee 111 3 68 2 13 BLF Presentation T 112 3 68 2 14 DECT MOBDIIILy cci ober ER rn i E E EE EE RE NE ERE EN 112 3 69 Traffic AnalySiS e disano 113 3 70 System Time Management esescssesossesescsosscscssesescsosocsossesssecossesosoesssesosocsossesssesosecsosse 114 3 71 System Database backup to USB eee ee eee eese eee ee eese eene e sense en en statuae 114 SWCAMI Ct mee L irskiiiS 115 3 73 Universal Answer UA iccssexnd iren een pea CE QUEE HERKoNE PE UN CEN E HUN A CURSUM Fea ER REX MERC VR ek Ur ERR 116 3 74 VMIB Integrated Auto Attd Voice Mail eeeeeeee eere eere eee ee eene teet netnus 117 vA EL M M 117 3 74 2 VMIB Auto Attendant siseses n a iE enine Ernai AEE 117 3 74 3 VMIB Voice Mail
74. 8 Set Backlight 0 3 21 ICM Ring Type 22 TRK Ring Type 23 Ring Download LIP Series Only 24 Back Ground Music 31 Temporary COS Auth Code required 32 Retrieve COS Auth Code required 33 ee Auth Code required 34 Register Password 35 Call Log Protect 36 SMS Message Protect LIP Series LDP6000 Series 41 MSG number xx Set Pre defined Message 0 9 MSG User Custom Deactivation 42 Create a Station User Message 43 Send SMS Message LIP Series LDP6000 Series 44 Receive SMS Message LIP Series LDP6000 Series 51 x Activate a mobile phone X 1 2 52 x Register the mobile number X 1 2 53 x Register the mobile CLI number X 1 2 54 Rm amp Auth Code Start a Conf Room 55 Rm amp Auth Code Close a Conf Room 61 Speaker Headset Mode Speak Headset E MIC 62 Headset Ring Mode Speaker Headset Both 71 Register Station ICLID 72 View Station ICLID 81 View IP Address IP Phone DTIM SLTM 82 View Mac Address IP Phone DTIM SLTM 83 View IP Phone version 80 Network Setting LIP Series 91 System Version 92 System IP Address 192 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 DECT Program Code Chart User PGM Code Description Remark 12 Name User name creation 2 digit for each character HH mm 24 hour clock 13 time Set wake up alarm time Cancel Wake up Alarm Set language for the display 00 14 Temporary COS Auth
75. 9 Numbering Plan Extension 8Digits Extension 8Digits Feature 8Digits Feature 8Digits Trunk 8 Digits Trunk 8 Digits Attendant DSS BLF Console 5 Tenant 5 Tenant Member of conference Internal Page zone System speed dial Station Speed Dial 50 32 digits 50 32 digits Call Log Outgoing Incoming Missed Call 100 32 digits Not protected 100 32 digits Not protected Save Number Redial SNR 1 32 digits 1 32 digits Number of SMDR Records 5000 5000 Authorization Code Max 12Digits 180 Extension Max 12Digits 648 Extension CO Group No 24 72 Station Group 20 50 member Group 50 50 member Group Pickup Group 20 100 member Group 50 100 member Group Command Call Group Interphone Group 10 12 member 1 initiator Group 10 10 member Group 10 12 member 1 initiator Group 10 10 member Group Page Group 15 50 member Group 30 50 member Group PTT Group 10 50 member Group 10 50 member Group Conference Room 9 9 im Cs MG Release 1 Feature Description amp Operation Number of Hot Desk Agent iPECS MG 100 60 Issue 1 0 iPECS MG 300 324 Station Name Information 16 Characters 16 Characters Digit Restriction COS 16 COS 16 Allow Deny Entry per COS 100 Allow Deny Entry per COS 100
76. ACILITY button 3 Dial desired digits other actions will disable the Keypad facility feature Conditions 1 This feature can be activated or deactivated only after a CO Line ISDN is seized 2 Once activated the system will continue to send dialed digits as Keypad Facility IE messages regardless of ISDN messages in the connected mode DTMF tones are not sent to the connected party only the keypad message is sent 3 This feature may not be available in the specific ISDN or may be a subscription service 4 The System can handle only a single Call Reference services that require handling of two simultaneous Call References cannot be supported Programming Numbering Plan 1 Keypad Facility Code PGM 113 Station Data 1 Flex Button Assignment PGM 126 2 Keypad Facility usage PGM 133 Index11 Related Features Station Speed Dial Hardware Digital Phone PRIB BRIB 5 21 4 Multiple Subscriber Number MSN Description The Multiple Subscriber Number MSN feature enables multiple stations to receive ISDN incoming calls at a specific destination Additionally it enables a station to place an outgoing call using a specific CLI Operation If set MSN operation is automatic Conditions 1 If a CO line uses Representative CLI that information is sent before other CLI options Programming Station Data 1 Station DN Type PGM 130 Index1 2 Station CLI Number PGM 135 Index6 3 Station Flex Button Assign PGM 126 CO Lin
77. Access COUG ii cuinccni sun baepE etam ie E HERE RR CER SR eRURURR eO seen CUN ceadastaseauadadeaaciesteenetentes 150 Lo OO I ETa E a Fe TE y c 151 5 5 CO IP Line Grops m 151 5 0 CO DIE e lle NRI T I T so ri sitS 152 GR OR NI eot leogP PENES p ER 152 5 6 2 Outgoing CO Line ON p 153 5 6 3 Allamate Incoming GO Servit usi exi aa E tH Ra Er RR UAR E YR MR AUR ERA KARMA e pA 154 GROS Eig Ee asspb Er U MN 155 6 6 9 Dion SOON MOCO MERECE T 156 5 6 6 CO COS md 156 5 7 CO IP Line Preset Forward sssssssssescscsocoososoesesosccoososossesococoososoesesosocoososossesososoesossssese 156 5 8 CO Own Code Service Me 157 5 9 CO IP Ring Assignment esesesccsescsssescscsossescesesescscsocsossesssesosecsossesssesossesossssssesosecscsssssse 158 5 10 CO Line Release Guard Time cscsscsssscessscsssscssscecssscesssccessscssasssssessecsessecsecsess 159 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 NhECeN iEr ile 159 5 12 CO Transit Servite 160 5 13 Dial Pulse Signaling e ssoesesescscsscscesescecscsscscesesescsccocscscescsecosececesessscccssescssesseesosscscesesese 160 5 14 Direct Inward Dial DID sessesoesossescesoesescossesoesossesoesoeseecossesoesossesoesoeseecossesoesossesoessese 161 5 15 Direct Inward System Access DISA
78. CO OR LOOP KEY button associated with the held CO and then the CO call is connected again SLT To place an active CO Call on Hold 1 Press the Hook switch during a conversation 2 Dial System Hold Code a confirmation tone is heard 3 Place the handset To retrieve the Held CO call 1 Lift the handset the Station is connected with the held party Conditions 1 After placing ca call on Hold the station returns to an idle state and the user can make another call 2 Ifthe Station is in the off hook state when making a call on hold the dial tone is heard Programming Numbering Plan 1 Feature Numbering Plan PGM 113 Description When a user places a CO IP call on hold a hold timer is activated If the timer expires the held call will recall at the station for the duration of the I Hold Recall timer If the call remains unanswered at timer expiration the Attendant will then receive recall for the Attendant Recall timer If still unanswered after timer expiration the CO IP call is disconnected and the circuits in use are returned to idle Operation Hold Recall operation is automatic im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 Separate Timers are assigned for the various types of hold System Transfer etc 3 Hold Timer can be assigned by Tone time in the Tone Table 4 The route destination after a Hold recall ring is programmed in Incoming Outgoing CO Alternate The follow
79. CO line Programming Numbering Plan 1 Universal Answer Code PGM 113 CO Line Data 1 Universal Answer PGM 166 Index7 Related Features Loud Bell Control LBC Hardware 116 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 74 VMIB INTEGRATED AUTO ATTD VOICE MAIL 3 74 1 VMIB Description The Voice Message Interface Board VMIB includes processing and memory for the System integrated Auto Attendant Voice Mail and System announcement applications The memory is employed to store Auto Attendant announcements voice mail greetings and messages and various system prompts The System prompts time date etc are employed by the Auto Attendant and Voice Mail applications as well as other system features 3 74 2 VMIB Auto Attendant Description When a call comes in to the System through an ICM Call a DID or a DISA line the call may be routed to one of 70 User recorded VMIB Announcements An announcement is assigned as a Station Group announcement or as an Auto Attendant announcement with Caller Controlled Routing CCR Station Group announcements are played when a call is routed to the group based on definitions in Station Group Attributes For an Auto Attendant Announcement the System will play the announcement and monitor for digits from the connected external party A CCR Table defines a dialed digit 0 9 and toa designated route each individual digit corresponds with a route e Station e Sta
80. CODE button during a call 1 Press the account code button CO line is held and the station hears dial tone 2 Dial the Account Code 1 to 12 digits 3 Press Station is re connected with CO line SLT To enter an Account Code prior to placing a call 1 Lift the handset ir Cs MG Release 1 Feature Description amp Operation Issue 1 0 2 Dial the Account Code Feature Code 3 Dial the Account Code 1 to 12 digits 4 Press 5 Place the CO IP call as normal To enter an Account Code during a call 1 Press for Hook switch 2 Dial Account Code Feature Code 3 Dial the Account Code 1 to 12 digits 4 Press Conditions 1 If an Authorization Code is entered as the Account Code the SMDR record will show the station number or the bin number for a System Authorization Code rather than the user entered Authorization Code Programming Numbering 1 Feature Numbering Plan PGM 113 Related Features Authorization Codes Password Station Message Detail Recording SMDR Station Flexible Buttons Hardware 3 2 ALARM SiGNAL DooR BELL Description The system can be configured to recognize the status of an external contact normally open or closed The system will signal the assigned station when the contact activates This capability is commonly employed to provide remote Alarm or Door Bell signals to the user A station receives the Alarm Signal either as a single tone burst repeated at 1 m
81. Code Retrieve COS Auth Code COS Override Walking COS Register Password Auth Code 0 9 MSG User Custom Deactivation 41 MSG number xx Set Pre defined Message 42 Create a Station User Message 51 4x Activate a mobile phone x 1 2 52 x Register the mobile number x 1 2 53 x Register the mobile CLI number X 1 2 54 Rm amp Auth Code Start a Conf Room 55 Rm amp Auth Code Close a Conf Room 71 Register Station ICLID 72 View Station ICLID 91 System Version 92 System IP Address Additionally a Station User Program Menu display is provided on the Phone display to assist the User in setting the Station User Program Code Features and Functions The VOL UP VOL DOWN buttons are used to scroll through the Menu items and the Dial Pad is used to enter a selection Operation Digital Phone To activate a Station User Program Code Feature or Function 1 Press the PGM button the Station User Program Menu is displayed 2 Use the VOL UP VOL DOWN to display the desired menu item OR 3 Dial the desired Station User Program Code and additional inputs as required Conditions Programming Related Features Hardware 193 irec MG Release 1 Feature Description amp Operation Issue 1 0 6 21 Two Way RECORD Description A Digital Phone User can record any active conversation to the Station User s Internal External Mailbox or to a Phontage Hard Disk driv
82. DND state Deactivation 1 When the Station returns to Idle DND automatically is cancelled and the DND LED will extinguish Conditions 1 If the DND button is pressed while on an active call subsequent calls will not be received for the duration of that call 2 One Time DND operates regardless of DND Access privilege 3 If the DND button is pressed when Delayed Ring Service is enabled the Station will continue to receive Incoming Call Ringing 4 CO IP recalls will override One Time DND Programming Station Data 1 DND Access PGM 132 Index4 Related Features Do Not Disturb DND Hardware Digital Phone 179 irec MG Release 1 Feature Description amp Operation Issue 1 0 6 8 GROUP LISTENING Description All Digital Phones have a built in speaker If enabled the User may use the speaker to monitor a call while using the Handset to converse with an Outside party This enables a group of people in the room to listen to both parties in the conversation Operation Digital Phone While on a call using the Handset 1 Press the SPEAKER button the Speaker will activate and the Speakerphone Microphone will be Muted while the Handset is Off Hook Conditions 1 While using the Speakerphone lifting the handset will turn off the Speakerphone to activate Group Listening the SPEAKER button must be pressed while the Handset is Off Hook 2 While in Group Listening Mode pressing the MUTE button will cause the TX p
83. Day Time zone There can be up to 9 conversion matrices in the LCR Day Time zone while 3 conversion rules are possible in the Day Night Timed zone Digit conversion is performed only when there is a conversion rule that applies based on the specific time the digits are pressed e Dummy CO Dial Tone The CO line is seized following digit conversion Therefore it is impossible to receive a CO dial tone when digit conversion is programmed To remove any 45 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 inconveniences of users the system can be configured to provide a dummy CO dial tone after one of the dialed digits is pressed e Digit information Display Before or After Conversion Each Station can be programmed to display either the dialed digits or the digits after conversion SMDR also can print either dialed digits or the digits after conversion Operation Digit Conversion is applied automatically according to ADM programming Conditions 1 Each DN and CO line can be set to have one of 9 digit conversion Tables 2 There are 300 entries for each digit conversion table 3 The Digit Conversion Table allows up to 16 digits to be programmed as dialed digit and converted digit 4 The following features have higher priority over digit conversion AND Automatic Network Dialing Automatic CO seize 5 In Call log dialed digit is displayed on the station s LCD Programming Station Data 1 D
84. Description A User or an Attendant can temporarily change the Station COS preventing unauthorized toll dialing from the station ex locking the station When locked the station will still be allowed to place internal calls and Emergency number calls Operation Digital Phone To activate Temporary COS 1 Press the PGM button 2 Dial 31 Temporary COS code 3 Dialthe applicable Authorization Code 4 Press the SAVE button To restore the assigned COS 42 im Cs MG Release 1 Feature Description amp Operation Press the PGM button Dial 32 Restore COS code Dial the applicable Authorization Code Press the SAVE button POO SLT To activate Temporary COS 1 Press the hook switch Dial the SLT Programming code Dial 31 Temp COS code Dial the applicable Authorization Code Press the hook switch arwh To restore the assigned COS 1 Press the hook switch Dial the SLT Programming code Dial 32 Restore COS code Dial Authorization Code Press the hook switch System Attendant To activate Temporary COS 1 Press the PGM button 2 Dial 031 Temp COS code 3 Enter the Station range 4 Press the SAVE button mew N To restore the assigned COS 1 Press the PGM button 2 Dial 032 Restore COS code 3 Enter the Station range 4 Press the SAVE button Conditions Issue 1 0 1 The Station is restored to the Station COS as appropriate for the active ser
85. Dial bins If a match exists the Name of the Speed Dial bin may be displayed in place of the number CO IP Name Display The System will send calling and answering party identification in the appropriate messages to the ISDN based on the database Identification messages may be restricted and not reported to the far end user Calling Line Identification Restriction and Connected Line Identification Restriction may be enabled in the System database Operation Operation of this feature is automatic Conditions 1 This feature may not be available in the specific ISDN service area or may be a subscription service Programming System Data 1 CLI Print PGM 223 Index6 Related Features Hardware 5 21 3 Keypad Facility Description The ISDN Keypad Facility Information Element IE may enable the User to activate certain ISDN services ex Off Net Forward To access this facility the Station must be enabled and have a Flex button programmed for KEYPAD FACILITY When activated the digits dialed by a User are sent in the Keypad Facility IE instead of the Called Party Number IE Operation Digital Phone To program a KEYPAD FACILITY button Press PGM FLEX Button Feature Type 1 Keypad Facility feature code SAVE To activate the keypad facility after seizing an ISDN line 1 Lift Handset or press Speaker button 169 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 2 Press the KEYPAD F
86. Digital Phone To assign a PTT Flex button Press PGM FLEX Button Feature Type 1 PTT SAVE To Log In to a PTT group 1 Dial the PTT Log in out code 2 Dial the desired PTT Group Number To Log Out of the PTT group s 1 Dial the PTT Log in out code 2 Dial To place a Page to the active PTT Group 1 Press and hold the PTT Flex button 2 Make the desired Page announcement after hearing confirmation tone Conditions 1 Conditions associated with Internal External amp All Call Page apply to PTT Paging 2 To access PTT Paging the Station must be permitted access to System Paging 3 If allowed access to all PTT Groups a Station may log into all Groups PTT Group 0 to place announcements to all Groups simultaneously and receive announcements from any group A Station can only Log In to PTT groups to which it is assigned as a member 5 The Station must have a PTT button to place or receive PTT announcements by default the WLAN phone is assigned a PTT button 6 The Station may be assigned and Logged In to the default active PTT group in the System database gt A Programming Numbering Data 1 PTT Log In Out code PGM 113 Station Group Data 1 PTT Group PGM 208 Station Data 1 Fixed PTT Flex Button Assignment PGM 126 Related Features Paging Hardware Digital Phone Phontage UCS Client 148 irec MG Release 1 Feature Description amp Operation Issue 1 0 s COMP
87. E GEN HE Cu eR LRL UE UE 46 umccHbrnIMS I eo acters 47 3 34 bieeidiziei mE 48 3 39 Emergency Call eet 49 3 36 Executive Secretary by DN directory Number eee eee eene teen 50 3 37 Executive Secretary by EXEC SEC Assignment eee esee eren eene 51 3 38 External Auto Attendant Voice Mail eee eee reete eene e eere enne en eno tn enata 52 CA NNI Et tr 52 2 98 2 In band DTMF Signalin essercene a NU MEUM NEM MEM MEA 53 3 38 3 SMDI Simplified Msg Desk Interface esses 53 3 39 Flexible Numbering PIdh aerae oett oerte s beato teo ar us eas t eene enu ae ds cr eres 55 3 40 Green Power SIVE cde eciicisSen scs tnde c tna oracio dba sos aas sa Eudcen Hide Dunt bs auae c Ed zdsR un 56 3 41 Headset Compatibility 5 5 c pier cpo eerte eee mese e bras PERS a pE seres en Poen epo SE sees EFI rano Eo crASE 56 3 42 Hold iu osea dob br EE ECC FOR UA FOI EDU CO CR QU EUREN LEM DA EC RUM LX CHR VER Le 58 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 342 2 FIOIO FOCAL cart cea HP 58 3 42 3 Automatic HOIO ccccseecseesstecnneeseeaaeeaaeeaaaeaaaeaaeeaaacaaacaaacaaaeaaacsaeacaeeeasesasaesseesseesssasees 59 SAS FOL DESK eee M 60 3 44 In Hoom Ind
88. Enhanced Cordless Telecommunications DECT LG Nortel s DECT Base stations GDC 400B GDC 600B connect to the Wireless Telephone Interface Module WTIB The WTIB manages up to 8 base stations up to 2 WTIBs may be installed in the System DECT handsets GDC 400H and GDC 450H can roam and maintain uninterrupted communications link to features and resources through the base station to the WTIB Operation DECT operation is automatic when configured Conditions 1 Multiple WTIBs may be installed to support DECT Programming DECT Data 1 DECT Registration 0 2 DECT Attributes PGM 492 Related features 100 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Hardware WTIBs GDC 400B GDC 600B Base stations GDC 400H GDC 450H Handsets 3 68SvsTEMNETWORKING 3 68 1 Centralized Control T NET LM Description The System supports Centralized Control T NET Transparent Network as a role of the Local Mode LM If the iPECS MG System is set for LM all modules and terminals which are physically connected to the System can transparently access all the features and functions of the central iPECS as well as connected resources An iPECS System set to work in Central Mode CM controls all remote modules and terminals connected to the System as if they are connected transparently without a local iPECS MG System The voice connection provided locally will not be controlled by a central iPECS directly Theref
89. Even when there are incoming calls at a station the User can make an outgoing call by pressing an idle DN button and dialing the called party number 2 2 3 P DN feature P DN is automatically seized first when a station user goes off hook or dials while on hook when receiving or making calls P DN can be either M DN or S DN If P DN is not assigned explicitly the first DN button becomes P DN in the order of button number The same DN can be used as P DN for multiple stations If the state of shared P DN is changed in this case the status of P DN will be updated to all the stations that have the shared P DN For example DND call forward and other DN based status notifications will be displayed at all same DN programmed stations irec MG Release 1 Feature Description amp Operation Issue 1 0 LED states of DN buttons are as follows e Green ON DN being used by my station e Red ON DN being used by another station e Amber flash Held DN e Green Flash Ringing DN e Red Flash DN in DND status or DN in Call Forward Each DN can be programmed with its own Tenant group or COS information So Tenant group and COS can be different for each call depending on the DN used for the calls If a station has DN buttons with different tenant groups the station can make and receive calls using the different tenant groups Additionally if the DN buttons have different COS a station can have different COS according to the DN button selected When
90. HHY HE SER MR ERUIEFO ERO CAPERE FER ERR ANRUUEF PNE P RUE 5 VOCE PES PTT DE 5 222 Recaiving Cals nt UM uM En MEM t eet EM MEI E 5 223 PDN JealUte inen impium iste dde 5 2 24 LED Of DN DUON iiit e EVER ie EE RARE REN AR ERR RENE FREE dead 6 229 DN Tenant Group COS ino audis ibimus idu iut pu pul uuu IU DATE 6 22 0 BIANCA LING 6 2 21 Incoming Ring OOUON RD 6 2 2 ACCESS ODIO attic CT 6 MCI Ee 7 3A Account Code Mec KO EEEE Raa 7 3 2 Alarm Signal Door Bell esesesesessessesescecsocscscesescscscocscsoesescecsosecscesesescsccscscssescscsossescesesesesose 8 3 3 Authorization Codes Password sssseseesossesocsoeseecossesoesossesccsoeseccesceseecossesoesossesoescese 10 3 4 Auto Call Release Mee 11 3 5 Automatic Pause Insertion esesesososscscesesescsocscsoesescecsosscscssescecsosocsossesssesosscscssesesesossesosse 11 3 6 Automatic Privacy Branch Line ssesesesccccscssesescscsocscscesescsccccscsoesesceccosscsceseecscsosscecsseseee 12 3 7 Auto Service Mode Control ssssssossesescscsocsosoesesescsocsosoesescscsocsesossesescsosscsossesesesossesossessse 13 3 8 Automatic System Daylight Savings TiMe essessssesescsccccscssesescscsosscscesesescsosscscssessee 14 3 9 Automatic System Time Synchronization s
91. IP Service Description When assigned to support Session Initiation Protocol SIP VoIP channels provide protocol conversion between SIP and H 323 This permits the VoIP channel to connect to external SIP Networks for call services In addition to the IETF RFC 3261 SIP draft standard System s VoIP channels support other SIP related RFCs including e RFC 2617 HTTP Authentication Basic amp Digest e RFC 3515 Refer Method e RFC 3264 Offer Answer Model e RFC 3265 SIP Basic Call Flow Examples e RFC 3891 SIP Replaces Header Using the SIP database assignments the System will register and authenticate with the SIP Proxy Server permitting the System to interoperate employing SIP to establish manage and terminate real time voice sessions with external parties Operation Operation of SIP Service is automatic Conditions Programming SIP 1 SIP User ID Data Web Admin PGM 370 2 SIP CO Service Web Admin PGM 371 Related Features Hardware VOIB 166 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 20 IP WAN DiALING AFTER ANSWER Description The System permits sending and receiving DTMF signals after connecting to an external VoIP party The DTMF signal can be DTMF tone Text String or DTMF protocol H 323 specification based on System Programming Operation System To make IP Call 1 Dial telephone number starting with digit in PGM 360 the system makes IP call to t
92. Idle status Programming Station Data 1 DN Member PGM 130 Index2 2 Camp On Access PGM 133 Index8 3 Call Wait Access PGM 133 Index7 Related Features Hardware Digital Phone 183 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 6 12 ON HOOK DIALING Description Digital Phones equipped with a Speakerphone can allow Users to place as well as receive calls while the Handset is On Hook Once the User activates the Speakerphone by pressing the SPEAKER button or Automatic Speaker Select Dial tone is received and the User may dial the desired number Operation Digital Phone To activate On Hook Dialing 1 Press the SPEAKER button and Dial tone is received the SPEAKER button LED will illuminate 2 Dial the desired number ICM number or select CO IP path and dial Conditions 1 If the Outgoing call is not Answered the User must press the illuminated SPEAKER button to return to Idle 2 When the Speakerphone is used the Microphone is active unless the MUTE button is pressed and the MUTE button LED is On Programming Station Data 1 Auto Speaker Selection PGM 121 Index1 Related Features Mute Speakerphone Automatic Speaker Select 184 irec MG Release 1 Feature Description amp Operation Issue 1 0 6 13 PRIME LiNE IMMEDIATELY DELAYED Description When a User Station goes Off Hook the System normally provides the ICM dial tone If desired a Station can be assigned to access
93. If the CO line is seized using the CO Line Access feature code AND digit is not supported 149 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 4 AND is enabled only when CO line is seized using a CO Group Access Code Programming Numbering Plan 1 CO Group Access Code PGM 114 CO Line Data 1 CO Group Access Code AND Digit PGM 180 Index4 Related Features Hardware 5 3 CO GROUP ACCESS CODE Description The CO Group Access code can be set dynamically for each Outgoing CO Group One Outgoing CO Group can have several access codes Additionally there are various kinds of services for each access code e Access Code Name Access code name can be displayed when a user seizes a CO line with CO Group Access code e COLine Choice There are 3 ways to seize a CO line Round First Last e Outgoing CO Group When a user dials a CO Group Access code the System will seize a CO Line with the Outgoing CO Group e AND When using CO Group Access code it can add max 10 digits to be able to send towards PX automatically e ARS Service When a selected path is not available for some reasons all busy line fault etc this feature connects a call using another path which is preset automatically Operation Conditions 1 This feature can be set for each Outgoing CO Group 2 If CO Line has been seized directly not using a CO Line Access Code this feature is not enabled 3 When Outgoing CO Group is n
94. L UP VOL DOWN button or by entering characters Press the SAVE button to place the call To use Dial by Name on a three line phone 1 2 3 4 Press the DIR Soft button Dial the desired directory 1 Station Speed 2 System Speed 3 Station Name Search the directory using the VOL UP VOL DOWN button or by entering characters Press the SAVE button to place the call To program the station user name 1 2 3 4 SLT Press the PGM button Dial 12 User Name Program code Enter the name up to 16 characters refer to Station Speed Dial for character entry Press SAVE To program the station user name 1 2 3 4 Lift the handset Dial Name Register Code Enter the name up to 16 characters refer to Station Speed Dial for character entry Press the hook switch confirmation tone is received Conditions 1 Available characters are A to Z space and period refer to Station Speed Dial for character entry The LCD will display multiple names one per LCD line up to 16 characters If a user selects a directory with no entries or there is no match to the user entry an Empty List message is displayed and the error tone is provided Dial by Name is only available to Digital Phones with a display other users will receive an error tone if an attempt is made to access Dial by Name A user may both scroll and enter characters to search a directory 39 im Cs MG
95. Lift Handset or press Speaker and place call in the normal manner 2 When Busy tone is heard press TRANS button and dial the Intrude Register Feature Code 3 When finished with Intrusion call Hang Up and return to Idle Conditions 1 AStation must be enabled for Intrusion feature to work 2 If the Called Station has the Auto Privacy option set to ON then the call cannot be Intruded upon Programming Station Data 1 Intrusion Access PGM 132 Index5 2 Auto Privacy PGM 134 Index11 Related Features One Digit Service Hardware 139 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 9 MESSAGE WaAIT CALL BACK 4 9 1 Short Message Service SMS Description The Short Message Service SMS provides the ability to send and receive text messages to and from Digital Phones equipped with a display including the Phontage UCS Client and the WLAN Phone The text can be comprised of words numbers or an alohanumeric combination and each short message can be up to 100 characters in length when a Latin based alphabet is used Operation To send SMS 1 Press the PGM button 2 Dial 43 3 Enter Station Number for several stations Press ADD Soft button to enter another Station 4 Press FINISH Soft button 5 Enter message 6 Press SEND Soft button To check SMS 1 Press the CALL BACK button and dial 3 OR Press the PGM button and dial 44 2 Received message is displayed on th
96. Log is stored in volatile memory it is not protected in case of power failure Related Features Hardware Digital Phones with 3 Soft keys 6 6 CO LiNE NAME DISPLAY Description When a CO IP Call is received or a User seizes a CO IP Path the CO IP Number is displayed on the LCD If the CO IP Path is assigned a Name and CO IP Name Display is enabled the CO IP name will be displayed instead of the CO IP Number Operation Digital Phone To display the CO IP Line Name while calling 1 Dial CO IP Access code LCD displays CO IP Line Name Conditions 1 Each CO Line and IP Group can be assigned a Name of up to 12 characters in the System Database Programming CO Line Data 1 Incoming CO Line Name PGM 165 Index1 2 CO Line Access Code Name PGM 180 Index1 Related Features Hardware Digital Phone with LCD 178 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 6 7 ONE TiME DND Description While a Station is ringing or receiving an Off Hook Muted Ring the User can press the DND button to reject the call and terminate Ringing When the Station returns to the Idle status DND is automatically cancelled and the DND LED is extinguished If the DND button is pressed while on a call any ringing to the Station regardless of destination DN will be rejected and will not ring Operation Digital Phone To activate One Time DND while on a call 1 Press the DND button the DND LED lights station goes to
97. M 269 Related Features In band DTMF Signaling SMDI Simplified Msg Desk Interface Hardware External AA VM system 52 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Description The system may employ in band signaling to communicate with an External AA VM system When a Call is routed to the AA VM SLT port the system will send DTMF signals informing the AA VM of the characteristics of the call DTMF digit strings are assigned to various functions allowing the AA VM to respond appropriately to the call These definitions are entered in the Voice Mail Dialing Table Operation The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be selected in Admin Programming 2 Only one AA VM Group can be defined in the system multiple definitions may cause erroneous system operation Programming Station Groups 1 VM Group Assignment PGM 200 2 VM Group Attribute Assignment PGM 203 Table 1 Voice Mail Dialing Table PGM 269 System 1 Voice Mail Interface Select PGM 223 Index3 Related Features AA NM Group SMDI Simplified Msg Desk Interface Hardware External AA VM system 3 38 3 SMDI Simplified Msg Desk Interface Description The system may employ SMDI protocol to communicate with an adjunct AA VM system When a call is routed to an AA VM SLT port the system will send SMDI messages over the assigned SMDI RS
98. MAILBOX Flex button Press PGM FLEX Button Feature Type 1 VMIB Access Feature Code SAVE To retrieve Voice Mail locally 1 Lift the handset or press the SPEAKER button 2 Press MSG CALLBK button 3 Dial 2 to select VMIB Messages the Mail Box amp Password prompts will be played 4 Enter the Mailbox Station number and corresponding password if entry is valid the Number of Messages prompt will be presented 5 Dial desired option code 1 Play New Messages 2 Play Saved Messages 8 Set Greeting or Password Disconnect 0 Operator 9 Replay Prompt 6 Following selection additional prompts will be presented 7 At completion of session hang up to return to idle OR 1 Lift the handset or press the speaker button 2 Press VMAILBOX button 3 Enter the Mailbox password corresponding to the Station if entry is valid the Number of Messages prompt will be presented 120 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 Dial desired option code refer to Step 5 above 5 Following selection additional prompts will be presented 6 At completion of session hang up to return to idle To attach a memo to the current voice message 1 After message playback dial 7 during or after message option prompt 2 Following the beep record the desired memo 3 Press key to stop recording and store the memo 4 During or after the New Old Option Prompt dial 4 t
99. MIB Access Code to a CCR destination Programming Tables 1 CCR Tables PGM 260 118 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Hardware VMIB 3 74 3 VMIB Voice Mail 3 74 3 1 Message Storage Description When a station activates Call Forward to the VMIB Access Feature Code the call is transferred to a VMIB mailbox or a transferred call recalls to the VMIB the call is handled by the System s Voice Mail application The caller can connect with the called Station User Greeting followed by a beep tone A remote Caller can record a message and hang up or dial for further options When disconnected the VM application will store the message in the Called User Voice Mailbox and activates the Message Waiting Indication MWI at the User Station If VM back up is assigned at the back up station Phontage or UCS Client is also notified Operation Remote Caller To leave a voice message 1 After receiving the Greeting and beep on an attempted call record the desired message 2 Hang up to quit recording or dial for further options Conditions 1 Two timers are provided to control voice message length VMIB Message Minimum Record Timer establishes the minimum voice message length voice messages shorter than this timer are not stored VMIB Message Maximum Record Timer establishes the maximum voice message length when the VMIB Message Maximum Record Timer expires while
100. Max Digit 16 Max Digit 16 Digit Translation Table No 9 Table No 9 Number of Digit 16 Number of Digit 16 300 per 1 table 300 per 1 table ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 2 DiRECTORY NUMBER DN Directory Number DN is the telephone number for internal users which can be used exclusively by only one station or can be shared by multiple stations The basic idea of providing the DN feature is not only to assign one telephone number to one physical telephone but also to allow one telephone number to be shared and used by multiple physical stations So if one DN is contained by a variety of multi functional terminals or analogue telephones all those physical stations can be assumed as one logical station as if several analogue telephone sets can be connected to one physical line In another way one physical telephone can have multiple DNs allowing for additional outgoing and incoming calls 2 1 TERMS TYPES OF DN e SADN NORMAL Single Assign Directory Number SADN that can be used by only one station e SADN HOTDESK Single Assign Directory Number SADN for Hot Desk Usage e MADN Multi Assign Directory Number MADN that can be used by one or multiple stations CATEGORY OF DN e My DN M DN each station must have at least one unique number that cannot be used by another station minimum requirement automatically assigned by bo
101. Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 If the SIP phone has a Call Hold Function it will not operate correctly if the Hold message is not compatible between the SIP Phone and the System Programming Related Features Hardware 9 6 SIP TRANSFER CALL Description The SIP phone can Transfer an Active Call Operation To Transfer an Active Call 1 While on an Active Call press the TRANSFER button on SIP Phone 2 Dial Station Number where the call will be transferred Conditions 1 If the SIP phone has a Transfer Function it will not operate correctly if the Transfer message is not compatible between the SIP Phone and the System Programming Related Features Hardware 9 7 SIP CALL FORWARD Description The SIP phone can set up Call Forward Operation Refer to the SIP Phone User Guide to set up Call Forward Conditions 1 If the SIP phone has a Call Forward Function it will not operate correctly if the Call Forward message is not compatible between the SIP Phone and the System Programming Related Features Hardware 217 irec MG Release 1 Feature Description amp Operation Issue 1 0 9 8 SIP Do Nor DisruRB DND Description The SIP phone can set Do Not Disturb DND when Station User is in need of privacy to complete the current Call rejects incoming calls until Phone returns to Idle Operation To Activate DND 1 While on an Active Call press the DND button on SIP Pho
102. Release 1 Feature Description amp Operation Issue 1 0 Programming Station Data 1 Speed Access PGM 134 Index1 Related Features Station Speed Dial Hardware Digital Phone w Display Description On a pulse dial CO line the user can request the system to change the signaling mode from pulse to DTMF allowing the user to access outside facilities that require DTMF signals such as banking services voice mail etc Operation To switch from pulse to DTMF while on a pulse CO line 1 Dial signaling change to DTMF Conditions 1 In a Speed Dial the will automatically insert a pause before dialing the remaining digits 2 This command is only recognized for analog pulse dial CO lines 3 Dial pulse to tone switchover is not available in the Redial features 4 For VoIP calls pulse dialing is not available switchover is not required or supported Programming CO Line Data 1 CO Dialing Type PGM 160 Index10 Related Features Speed Dial Hardware Description Dialing privileges can be assigned for each DN at a Station and CO line up to 16 privileges The Class of Service COS feature is applied in the following cases 1 When an internal station dials out through a CO line 2 When an external caller tries to make another external call using DISA or DID 40 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 The dialing privileges are the result of the interaction of the Station and CO Class
103. Room Max 6 digits 4 Press SAVE to establish the Room To join a Conference Room 1 Dial the Conference Room Number 2 Dial the Conference Room password and for end mark if password is less than 6 digits if the password is 6 digits dialing is not needed To delete a Conference Room 1 Enter the Delete Conference Room Feature Code 2 Dial the Conference Room number 571 579 3 Dial the Conference Room password and for end mark if password is less than 6 digits if the password is 6 digits dialing is not needed 4 Press SAVE to delete the Conference Room To transfer a call to a Conference Hoom 1 Press the TRANS button 2 Dial the Conference Room Number 3 Dial the Conference Room password and for end mark if password is less than 6 digits if password is 6 digits dialing is not needed 4 Hang up to complete the transfer SLT To set up a Conference Room Lift the handset Dial Conference Room Create Code Dial the desired Conference Room number 1 9 Dial the Conference Room password Press the hook switch oP NS To join a Conference Room 1 Lift the handset 2 Dial the Conference Room Number 3 Dial the Conference Room password and for end mark if the password is less than 6 digits if password is 6 digits dialing is not needed To delete a Conference Room 1 Lift the handset 2 Dial Conference Room Delete Code 3 Dial the Conference Room n
104. Speakerphone to Handset or vice versa while the phone is Muted will re activate the phone microphone transmitting audio 2 Returning to Idle or placing another CO IP or Intercom call will cancel Mute and re establish audio transmission from the phone Programming Station Data 1 Headset Ring PGM 121 Index3 Related Features Speakerphone Group Listening 182 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 6 11 OFF HOOK SIGNALING Description This Feature is based on the DN Feature When an Off Hook Station receives a call or a CO IP Call rings into the System for the Off Hook Station the Station will receive the assigned Off Hook Ring signal for Intercom Calls Camp On Call Wait or Voice Over Announcements For Calls with a different DN Off Hook Ring signaling may be received with LED notification Off Hook Ring signaling delivered to the Digital Phone Speaker either may be a Muted Normal Ring signal or a Single Burst Tone based on the System assignment Operation If set Off Hook Ring signal operation is automatic Conditions 1 While using the Speakerphone a Camp On tone is provided over the Speaker in place of the assigned Off Hook Ring signal 2 Activating the DND or One Time DND places the Station in DND terminating any Off Hook signaling 3 Off Hook Ring signals terminate when the call is Answered Forwarded or Abandoned 4 The Station will receive Normal Ring signals following return to
105. Ts always function in the Tone Ring Mode Operation Digital Phone To change ICM Signaling Mode 1 Press the PGM button the SPEAKER button LED will light steady 2 Dial 11 Station User Program code and a confirmation tone is received 3 Dial the desired ICM Signaling Mode code 1 H 2 T or 3 IP 4 Press the SAVE button Conditions 1 Callback and Call Forward will ring in the tone mode regardless of ICM Signaling Mode selected by the User 2 The ICM Signaling Mode Selection does not affect Page announcements 3 By default the ICM Signaling Mode is Tone ring and is stored in battery protected memory Programming Tenant 1 Intercom Busy One Digit Service PGM 237 Related Features Intercom Call ICM Call Paging Hardware Digital Phone 181 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 10 MUTE Description A Digital Phone can turn off audio transmission from the Handset Speakerphone or Headset Microphone Mic Mute Operation Digital Phone To Mute the Microphone 1 While on a call press the MUTE button the MUTE button LED will illuminate and the microphone Handset Speakerphone Headset will be muted disabling audio transmission to the other party To activate the Microphone 1 Press the illuminated MUTE button the MUTE button LED will be extinguished and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from
106. UT OF OFFICE RETURN UNKNOWN 06 CALL enter up to 24 digits Can be set with destination to call 07 IN OFFICE STA xxxx xxxx is set with station number 08 IN MEETING hh mm can be set with return time RETURN AT TIME hh mm 09 AT HOME 10 AT BRANCH OFFICE Operation Digital Phone To assign a Flex button for Display Messages PRESS PGM FLEX Button Feature Type 1 Preselected Message PGM Code SAVE To activate a Display Message that will be presented to incoming callers 1 DaN Press the PGM button Dial 41 Display Message code To scroll through the available messages press VOL UP VOL DOWN button Dial the Message number 0 9 or for User s Custom Message Enter auxiliary input hh mm mm dd etc as needed Press the SAVE button To cancel an active Display Message 1 OR 2 3 Press the flashing DND button Press the PGM button Dial 41 Display Message code 74 irec MG Release 1 Feature Description amp Operation Issue 1 0 4 Press the key 5 Press the SAVE button To define the User Custom Text Message 1 Press the PGM button 2 Dial 42 Custom Message program code 3 Enter the Message contents up to 16 characters refer to Alphanumeric Entry Chart 4 Press the SAVE button confirmation tone is heard and the new User Custom Text Display Message is stored NOTE Alphanumeric characters may be entered using the following as a guide Alphanu
107. VM Page Message Record 682 682 682 Direct VM Transfer 683 683 683 Loop Key 684 684 684 Call Log 685 685 685 No Feature Name NUM SET 4 NUM SET 5 NUM SET 6 Remark 1 Attendant Call 0 9 9 2 Conference Room 1 571 571 571 3 Conference Room 2 572 572 572 4 Conference Room 3 573 573 573 5 Conference Room 4 574 574 574 6 Conference Room 5 575 575 575 7 Conference Room 6 576 576 576 8 Conference Room 7 577 577 577 9 Conference Room 8 578 578 578 10 Conference Room 9 579 579 579 223 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 No Feature Name NUM SET 4 NUM SET 5 NUM SET 6 Remark 11 Internal Page 543 543 543 543 00 xx 00 All Call Page Xx Page Group 12 Personal VM Page 544 544 544 13 Announcement Page For 545 545 545 Attendant 14 Page Auto Answer 546 546 546 15 Internal Page Answer 547 547 547 Meet Me Page 16 External Page 548 548 548 17 Internal External Page All 549 549 549 18 Call Forward Register 554 554 554 554 Type Destination 19 Pilot Hunt Call Forward 514 514 514 514 Type Register Destination 20 Pilot Hunt Call Forward Cancel 515 515 B15 21 DND Status Change 516 516 516 22 DND Delete 5
108. When calls are forwarded to subsequent stations ex Station C assigns call forward to Station D E or F Executive Call Service is not supported o 19020 51 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Station i DND Access PGM 132 Index4 Station Group 1 Executive Secretary Assign PGM 241 2 Executive Executive Access PGM 242 Related Features Hardware Digital Phone 3 38 EXTERNAL AUTO ATTENDANT VOICE MAIL 3 38 1 AA VM Group Description The system provides support for an adjunct Auto Attendant Voice Mail system via connection to SLT ports When a call arrives for the External AA VM Group the system will search the group for an idle port and deliver the call Signaling information between the system and AA VM system may be assigned for in band DTMF signaling or the Simplified Message Desk Interface SMDI signaling protocol over the assigned system RS 232 port Operation The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be selected in Admin Programming refer to Admin Programming Manual 2 Only one AA VM Group can be defined in the system multiple definitions may cause erroneous system operation 3 SLT connected to SLIM cannot be assigned as member of VM Group Programming Station Groups 1 VM Group Assignment PGM 200 2 VM Group Attribute PGM 203 3 Voice Mail Dialing Table PG
109. a period of 10 101 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 seconds once connection to the WAN is re established the central iPECS will automatically re gain control 6 iPECS can be installed behind a NAPT however Fixed NAT Port forwarding is required for the host to be reachable using remote devices Programming T Net Data 1 T Net Attributes PGM 330 2 CM Attributes PGM 331 3 Fail over PSTN Attributes PGM 333 4 T Net Board Attributes PGM 334 5 IP Phone T Net Enable PGM 335 Numbering Plan 1 Feature Numbering T NET Login Logout PGM 113 Related Features Hardware VOIB iPECS System 3 68 2 Distributed Control Network Description In the Distributed Control Network each System maintains control over the devices registered to it Networked systems communicate allowing other networked systems access to resources over the network In addition other features and functions as detailed in the following sections of this manual are available to users provided by a distributed network environment The System permits remote access to various resources through registered gateway Modules and Terminals In addition the System will request access to resources of remote systems A user dialed number is analyzed and the call routed according to the NET Numbering Table Should the main path fail to respond the System re routes the call employing the designated Alternative Speed Dial route The S
110. a pre selected Prime Line The Prime Line can be set for e Seizing a CO IP Line e Calling another Station e Feature Code as selected Prime Line access can be defined as e Immediate When phone goes Off Hook the System will provide access to the Prime Line e Delayed The Station User will receive the normal Intercom Dial tone for the designated Prime Line Delay Timer and will access the Prime Line following Timer expiration Operation Digital Phone To access the Station Prime Line 1 Lift the Handset or press the SPEAKER button take no action wait Prime Line will be accessed as designated Conditions 1 Prime Line is based on DN 2 When the User lifts the Handset or presses the SPEAKER button the System will act as if the User pressed the pre defined digits prior to going Off Hook 3 When Delayed Prime Line is set the User must wait taking no action until the Prime Line is accessed the user receives the ICM Dial tone during this period and may dial any valid numbering plan digit s or select a Flex button or Feature button 4 Ifthe Prime Line Delay Timer is greater than Dial Tone timer Delayed Prime Line will not activate it will be necessary to reduce the Delayed Prime Line Timer or extend the Dial Tone timer 5 If Prime Line is set without delay the Station can only place a call to make any other action such as Call Transfer or Conference Call the Auto Dial Pause Timer must not be set to 0 Programmi
111. a station is using a MADN type DN other stations cannot access the same DN However if a branch line option is set to the DN another Station can access the busy DN interrupting its call and establishing a conference call for all users When multiple stations have the same DN button each station can have a different ring delay option e Immediate Ring Ring signal is sent to station with no delay e Delayed Ring Ring signal is sent to station after the programmed delay e Noring Ring signal is not sent to station but only LED flashes When the DN receives an incoming call the DN button LED will flash Red regardless of the ring delay option However the LCD of a station modified to display the incoming call after it receives a ring signal can be automatically answered just by going off hook However before the station receives a ring signal the incoming DN call cannot be answered automatically by going off hook but the station user should press the flashing DN button manually When a station has multiple DN buttons each DN button can have a different access option e All Call No restriction e Dial After Seizure No restriction about incoming ringing but when making outgoing calls with this button user should seize the DN by pressing this button even if this button is assigned to prime number button e Incoming Only Outgoing call is not possible with this button ir ecc zs MG Release 1 Feature Description amp Operation Iss
112. a voice message is being recorded a confirmation tone is heard and the message is saved for the destination station 2 If all VMIB channels are in use a Ring Back tone is provided until a VMIB channel is available 3 All active Stations including SLTs can leave and receive voice messages 4 Individual User Greetings and Voice Mails are protected from loss of AC power Programming System Data 1 VMIB Message Minimum Record Timer PGM 220 Index7 2 VMIB Message Maximum Record Timer PGM 220 Index8 Numbering Plan 1 VMIB Access PGM 113 119 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Station Data 1 Station VMIB Attributes PGM 145 Related Features Hardware VMIB 3 74 3 2 Message Retrieval Description A user can access their Mailbox locally from a Digital Phone by dialing the VIMB Access Feature Code by pressing the MSG CALLBK button or by pressing a pre assigned VMAILBOX Flex button when Off Hook receiving Intercom dial tone Prompts are presented to guide the User in the Voice Mailbox operation The User must enter a Mailbox number Station number and a corresponding password in response to the Request for Mailbox number Please enter your Mailbox number and Request for Password Please enter your password code prompts Additional prompts and mailbox operation is described in Operation or refer to your Phone or Voice Mail User Guide Operation Digital Phone To assign a V
113. ace the handset and go On Hook arwh SLT To initiate a Page 1 Lift the handset Dial the desired Paging code Dial 1 Speaker Paging If assigned after the Page Ring make the desired announcement Replace the handset go On Hook aN 144 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 Stations that are not enabled to Page will receive an Error tone when any Page Access code is dialed 2 Stations in DND or Busy will not receive Page announcements A Station accessing a Page Zone is considered Busy 4 Stations that are not included in any Internal Page Zone will not receive any page including All Call 5 For External Paging an External Amplifier and Speaker s are required 6 The System External Control Contacts may be assigned to activate when External Page is accessed d Programming Station Data 1 Internal Page Group Access PGM 151 Station Group Data 1 Page Group PGM 205 Tenant Data 1 Page Tone Web Admin PGM 290 Index33 System Data 1 Paging Time out Timer PGM 220 Index 4 Numbering Plan 1 Internal Page Answer Code PGM 115 Index 2 2 Page Auto Answer PGM 115 Index69 Related Features Meet Me Page Answer Hardware External Amplifier amp Speakers 4 10 2 Meet Me Page Answer Description Any station may respond to a Meet Me Page request over an Internal or External Page Zone The user answers the page from any Station and is connected to the Paging Pa
114. age Operation of CCR Audio Text Tables and Auto Attendant are automatic Conditions 1 2 10 11 There are no individual time limits on Auto Attendant announcements The external caller may experience a Ring Back tone before playback of a VMIB announcement The Attendant Station must Save a recording before returning to the on hook state otherwise the existing recording is used and new recording will be lost To record or delete an Auto Attendant message all of the VMIB channels must be in the idle state The external caller may dial at any time during an Auto Attendant announcement and must dial prior to the expiration of the CCR Analysis timer If the external caller dials an invalid selection or station the System will present the Invalid Entry prompt and initiate a re entry according to the DISA Retry Counter If the external caller dials more than a single digit the call is routed based on the System Numbering Plan Calls answered by an Auto Attendant CCR Announcement are interactive DISA calls and are subject to conditions of a DISA call A CCR Announcement may be programmed to disconnect the call after playing The Auto Attendant Announcement feature is supported for DISA and DID calls To allow back tracking in call routing assign one of the CCR destinations of a current step as the CCR announcement number for the previous step The remote Caller s voice mailbox access can be supported by assigning the V
115. al the CO IP Group Access code Dial the number to be stored Press the SAVE button STATION 2000 T 14 MAR 09 11 45 am LOG DIR REDIAL gt 1 STATION SPEED 2 gt SYSTEM SPEED OK EXIT SPD NO LAST SAVE BACK SEARCH ADD ENTER SPEED BIN NO 2000 BACK OK EXIT If desired enter a name refer to Alphanumeric Entry Chart Press the SAVE button Conditions Accessing an empty Speed Dial bin will return an error tone 1 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 A Speed Dial number can use a specific CO IP Group entered by the user If the assigned line is busy a line from the same group will be selected If all lines in the group are busy the user may queue for the next available line All Speed Dial numbers are stored in protected memory in case of power loss 4 A name can be entered for a Speed Dial number to permit access from the Dial by Name directory e Programming Station Data 1 Speed Access PGM 134 Index1 Table Data 1 System Speed Dial Table PGM 257 Related Features Dial by Name Last Number Redial LNR Dial Pulse to Tone Switchover Saved Number Redial SNR Speed Dial Pause Insertion System Speed Dial Hardware 3 63 STATION CALL COVERAGE Description The DN button at a Station can be set for incoming calls only by disabling outgoing calls If the MADN type DN button has a delayed ring option the button wil
116. ancy groups 3 When the Attendant of a Tenant Group sets Day Night Timed mode it will affect only the assigned Tenant Group Programming Tenant Data 1 Tenant Data Settings PGM 270 290 Station Data 1 Station Tenant No PGM 131 Index2 CO Line Data 1 CO Tenant No PGM 160 Index5 Related Features Hardware 115 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 73 UNIVERSAL ANSWER UA Description UA allows a user to be alerted via an external loud bell and answer defined CO IP calls by dialing a UA code While primarily intended for alternate answering UA will also function in other modes providing UA in all service modes Calls will appear on the CO IP appearance or a DN button An External Control Contact can be assigned to activate an external Loud Bell to alert users of incoming calls Digital Phones may program a Flex button as a UA button Operation Digital Phone To assign a Flex button as a UA button Press PGM FLEX Button Feature Type 1 UA Feature Code SAVE To access an incoming UA call 1 Lift the handset or press the SPEAKER button 2 Dial UA Feature Code the UA call is connected OR 3 Lift the handset or press the SPEAKER button 4 Press the UA button the UA call is connected SLT To access an incoming UA call 1 Lift the handset 2 Dial UA Feature Code Conditions 1 System will search a CO line for UA from first accessible
117. ard configuration Otherwise it is not possible to make outgoing calls or receive incoming calls e Sub DN S DN station can have more numbers but M DN All numbers except M DN are called S DN NOTE S DN can be shared by other stations if it is MADN type PRIME DN e If multiple numbers are used by a station one DN can be selected to have higher priority over others When only one number exists it becomes P DN which will be seized first for outgoing calls answered first if there s are multiple incoming calls and used for idle status display for DND Forward Absent Message and so on that can be set independently for each DN Related Programming System Data 1 Numbering Plan Station Number PGM 112 Station Data 1 Station Number Type PGM 130 Index1 2 MADN Member PGM 130 Index2 3 Prime Number Button PGM123 Index1 im ec MG Release 1 Feature Description amp Operation Issue 1 0 2 2 BASIC FEATURES To use DN features or to receive incoming calls or make outgoing calls DN must be programmed on a Flex button except in the case of an analog phone does not have flex buttons One DN is stored in each station by default which is M DN If there is no DN button at all it is not possible to call a number or get a call from others 2 2 1 Making Calls When making outgoing calls a Station User can select a DN number either by pressing the appropriate DN flex button by going off hook using the handset or by dialing while
118. ath from the Handset to be Muted the distant end will still be heard over both the handset receiver and the Station Speaker 3 If full Speakerphone operation is desired and available while in Group Listening Mode simply replace the Handset to go On Hook 4 Digital Phones without a built in speaker LIP8004D LDP 7004 LDK 02N etc are not able to use this feature Programming Station Data 1 Group Listen PGM 121 Index4 Related Features Speakerphone Mute Hardware Digital Phone 180 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 6 9 INTERCOM SIGNALING MODE Description Each Digital Phone can select the applicable signaling mode used for incoming ICM calls while the station is Idle there are three signaling modes available e Call Announce with Hands free Answer Back H When an ICM call is received the User receives a splash tone followed by the ICM caller s voice The user may respond to the Caller without the need to Lift the Handset or press the SPEAKER button e Call Announce with Privacy P When an ICM call is received the User will receive a Splash tone followed by the ICM Caller s voice the User must lift the Handset or press the SPEAKER button to connect the call e Tone Ring T An ICM call will cause the Digital Phone to provide an audible ICM ring tone the user must lift the handset or press SPEAKER to answer NOTE Digital Phones use Tone Ring Mode as a default and SL
119. ation Data 1 Hook Flash option when transfer PGM 124 Index6 Related Feature Call Transfer Hardware 210 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 8 2 HOOK FLASH MODE Description To prohibit any service after Hook Flash SLT Hook Flash can be disabled or dropped or ignored e Disable Mode When Hook Flash detected the previous Line will be continued and the Line is not Dropped e Flash Drop When Hook Flash Flash detected previous conversation will be disconnected e Flash Ignore All Hook Flash is ignored e Hold Release During the conversation when a SLT user hook flashes the previous line is placed on hold if the SLT user hangs up without being transferred the previous line will be disconnected automatically Operation Conditions Programming Station Data 1 Hook Flash Mode PGM 132 Index7 Related features Hardware SLT 8 3 HOWLER TONE Description When an SLT station goes Off Hook and does not initiate dialing for the duration of the Dial Tone Timer delays dialing between digits in excess of the Inter Digit Timer or stays Off Hook at the completion of activating a Feature or Program the Station will present the Howler tone as an Error indication and the Call attempt will be abandoned In order to complete the Call the User must return to On Hook and restart the Call Operation The System will deliver a Howler tone automatically as required Conditions
120. ation is Busy or does not answer the call 4 DID calls are subject to Group Call Pick up and Directed Call Pick up Programming Station Data 1 Station DN Number PGM130 CO Line Data 1 CO Line Attribute PGM160 2 Incoming CO Group Alternative PGM169 Numbering Plan 1 Feature Numbering Plan PGM 113 Table Data 1 Digit Conversion Table PGM 251 252 Related Features Hardware DID BRI or PRI Module 161 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 5 15 DIRECT INWARD SvsTEM Access DISA Description Each CO IP path may be assigned for DISA Service which allows an Incoming Caller to gain access to System resources and or features The System will answer the outside call and provide the User Intercom Dial tone or route the call based on the VMIB Auto Attendant announcement settings where Caller Controlled Routing CCR may be defined The DISA caller may then access the desired resource using dial codes If an Authorization Code is required for DISA access when the System answers an Incoming DISA call DND Warning tone is provided to indicate an Authorization Code must be entered Operation Incoming calls enabled for DISA service 1 The System will recognize the Incoming call 2 The System will answer the call and connect the caller to the Intercom Dial tone or AA announcement 3 The Call will be processed based on the entered digits programming To remotely access System resources 1 Place
121. ation where the handset is lifted Off Hook the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone or Pilot Hunt e Blocking If an Incoming Call is placed to a Blocked User the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone or Pilot Hunt Operation If set Alternate Incoming CO Service operation is automatic Conditions 1 This feature can be set for each incoming CO Group 2 The destination is set differently according to Day Night and Time modes 3 Ifthe destination is a Ring Table all features of the Ring Table can be used together 154 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming CO Line Data 1 CO Line Data PGM 160 2 Incoming CO Line Attributes PGM 165 166 3 Incoming CO Line Alternative Destination PGM 169 4 Alternative CO Ring Table PGM 181 Related Features Hardware 5 6 4 Alternate Outgoing CO Service Description A User can place an outgoing CO call and then can Hold or Transfer the Call to another User If the System cannot answer for an external Outgoing Call a programmed service can be provided or it can be routed into a programmed destination This feature is applied by CO Line Group by the Administrator e Recall No Answer Station does not answer the Hold Recall the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone
122. ayed at the Called Station LCD 3 When the System presents the Call Back according to MWI data the CO Line is selected within the Network CO group Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 Numbering Plan 1 System Numbering Plan PGM 111 2 Feature Numbering Plan PGM 113 3 68 2 8 Net Call Forward Unconditional Busy No Answer Description A User can remotely forward to another Station immediately over the network NOTE The System supports both Rerouting and Join methods according to Admin Programming Operation To activate Net Call Forward 1 Lift handset or press the Speaker button 2 Dial Net Call Forward code 3 Dial 0 Remote Forward 108 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 4 Dial the Station Number to forward calls register 5 Enter the Station password 6 Press or key 7 Select Net Call Forward Type 1 Unconditional 2 Busy 3 No Answer 8 Dial the Net Call Forward Station Number on another node 9 Press the SAVE button To deactivate Net Call Forward 1 Lift handset or press the Speaker button Dial Net Call Forward code Dial 0 Remote Forward Dial the Station Number to forward calls register Press or key Enter the Station password Press the SAVE button NOP wD Conditions 1 If both the Originating and Forwarded To Stations are located within the same System the Net
123. base can be accessed and modified using a Digital Phone the LAN interface or an ISDN BRI PRI line Both the LAN and ISDN access the System Web server delivers the database as a set of Web pages to the a Web browser Under the proper conditions both also allow for remote access to the System database For remote access with a LAN interface the System must be assigned a remotely accessible IP address The IP address should be fixed either as a public IP address or through a NAPT server with port forwarding The User s browser should be pointed to the System IP address and the TCP port assigned in the System database For an ISDN BRI PRI a Point to Point Protocol PPP connection can be established between a standard ISDN modem and the BRI PRI board The connection can be set up over a normal or DID BRI PRI line The System will negotiate access using 2 User IDs and matching passwords assigned in the database In addition for DID access the Called Party number must match the assigned System PPP destination Once a connection is established over the BRI PRI the User Web browser can be opened and pointed to the System IP address and assigned a Port for access to the database When accessed the System will return the Administration Web page From this page selecting Admin amp Maintenance will return the login page where the user must enter a registered password Based on the password entered the user is permitted access to specified System program
124. bering Plan PGM 112 115 Station Data 1 Station Flexible Button Assignment PGM 126 Related Features Flexible Numbering Plan Hardware Digital Phone 6 18 STATION FLEXIBLE LED FLAsH RATES Description The Flash Rates used with the various Flex buttons on the Digital Phone can be adjusted on a System wide basis according to Customer needs Up to 48 different functions can be assigned from of 15 different Flash Rates Operation The System implements Flash Rates automatically based on Database entries Conditions 1 Available Flash rates and functions which can be assigned are given in the Admin amp Programming Manual Programming System Data 1 LED Data PGM 234 Station Data 1 Station Flexible Button PGM 126 Related Features Hardware Digital Phone 190 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 19 STATION ICLID CALL ROUTING Description The Station can employ Incoming Calling Line ID ICLID to determine appropriate routing for Incoming External Calls Operation Digital Phone To assign ICLID at the Station 1 Press PGM button and Dial 71 then the empty ICLID bin automatically will be allocated 2 Enter ICLID and press SAVE button 3 Enter the Routing Destination and press the SAVE button NOTE Routing Destination can be a Station number Hunt Group number or VMIB Forward code To view the assigned ICLID at the Station 1 Press PGM button and dial 72 ICLID in
125. c zs MG Release 1 Feature Description amp Operation Issue 1 0 4 10 PAGING 4 10 1 Internal External amp All Call Page Description A Station that is set up for using the Page features can connect and transmit voice announcements to any or all of the System Internal External Page Zones Stations are grouped into Zones to receive Pages directed at each Zone Stations not assigned to any Zone will not receive a Page including All Call Pages A Page Ring will be provided to the Page Zone s prior to the Audio Connection The User is allowed to continue the Page for the specified Page Time out Timer after which the User is disconnected and the Page Zone s is returned to idle The default Page Zone Dial codes are Page Zone Dial Codes Page Type iPECS MG 100 iPECS MG 300 Internal Page Zones 543 Group Number 543 Group Number Internal All Call Page 543 00 543 00 External Page Zone 546 546 All Call Page 547 547 Flexible buttons of a Digital Phone may be assigned to access a Page Zone as a PAGE ZONE button Operation Digital Phone To assign a Flex button as a PAGE ZONE button Press PGM FLEX Button Feature Type 1 Paging Code SAVE To initiate a Page 1 Lift the handset Dial the desired Paging code or press a PAGE ZONE button Dial 1 Speaker Paging If assigned after the Page Ring make the desired announcement When finished repl
126. call to the System DISA facility 2 On receipt of the Intercom Dial tone AA Announcement dial as desired Conditions 1 Each CO IP path is separately assigned for DISA Operation during Day Night and or Timed System Operation modes DISA operation is active only when the System is in the assigned operating mode s 2 A DISA Caller can be required to enter an Authorization Code to access System external outgoing resources facilities or features If required the caller is permitted to retry entry of a valid Authorization Code based on the DISA Retry count continued failure will cause disconnection 3 DISA callers are subject to COS dialing restrictions If Authorization Codes are required and the code matches a Station Authorization Code the Station COS will apply 4 The System will disconnect an Outgoing DISA call if the Unsupervised Conference timer expires or Disconnect Supervision is received a Disconnect Warning tone is provided 15 seconds prior to disconnect 5 If a DISA caller encounters a System All Lines Busy Busy tone is received for 5 seconds before ICM Dial tone is presented again and the DISA caller may try another call 6 LEDs associated with the DISA CO Line appearance will provide normal status indications at all Stations except Attendants the LED for the line at an Attendant Station will flutter at 240 ipm when Busy 162 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 7 If a DISA Caller
127. case transit switch over can be supported for using different types of signaling Incoming Calls from R2 transit can be turned into a PRI transit call The System supports R2 ISDN H 323 SIP and analog CO methods of transit Operation If set CO Transit Service operation is automatic Conditions 1 The CO transit service can be set through Admin programming of optional permissions 2 The System provides an inter working feature for all CO Lines 3 For a R2 CO to R2 CO call set for link by link or end to end transit 4 Fora PRI CO to PRI CO call all messages are Forwarded transparently Programming CO Line Data 1 CO to CO Attributes PGM 179 Related Features Hardware 5 13 DiAL PULSE SIGNALING Description An Analog CO line will send dial Pulse Signals to the Central Office If programmed as a Pulse CO line the System will send open loop pulses at 10 pps with the assigned Break Make Ratio Operation Operation of this feature is automatic when programmed Conditions 1 The Break Make Ratio is System programmable as 60 40 66 33 or 50 50 Programming CO Line Data 1 CO Line Dialing Type PGM 160 Index10 System Data 1 Pulse Dial Break Ratio PGM 223 Index2 Related Features Dial Pulse to Tone Switchover Hardware 160 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 14 DIRECT INWARD DIAL DID Description A Carrier Service known as Direct Inward Dial DID sends digits to the
128. cost estimate The cost is updated periodically at intervals of the Elapsed Call Timer Operation System When set Call Cost is estimated automatically and output to Digital Phone displays and the SMDR RS 232 port Conditions 1 If enabled Call Cost display begins after the SMDR Start Timer expires or at receipt of the first Call Meter Pulse 2 Once connected to the system the call duration includes the total time the call is connected including periods when the call is on hold in queue etc 3 To enable Call Cost Display the SMDR Cost per Unit Pulse and SMDR Decimal must be assigned when not assigned call duration is provided by the System 4 SMDR MAX record message number is 5000 alarm message is automatically received at the Attendant Station if recorded number is 4000 or 4500 Programming CO Line Data 1 Metering Type PGM 160 Index12 System Data 1 SMDR Cost per Unit Pulse PGM 232 Index8 2 SMDR Fraction PGM 232 Index9 Related Features Station Message Detail Recording SMDR Traffic Analysis CO IP Call Warning Tone Timer Hardware RS 323 device to capture SMDR 3 65 2 SMDR Call Records Description SMDR provides detailed information on incoming and outgoing calls Assignable options in the System database permit recording of all calls all outgoing calls or toll calls and calls that exceed a fixed duration Call records are output either upon completion of the call real time or in response 95 im ec zs
129. cription amp Operation Issue 1 0 Operation If set Greeting Queuing Tone Service operation is automatic Conditions Programming Tenant Data 1 Attendant Group Attribute PGM 271 272 Table Data 1 Tone Frequency Cadence PGM 264 Related Features Hardware 7 4 FORWARD DESTINATION OVERFLOW SERVICE Description This can be assigned as Station Hunt Group Telephone Number covering Attendant Call according to the Forward type of the Attendant Group There are 4 kinds of Forward type in an Attendant Group e Unconditional e Queuing Overflow e Queuing Timeout e Queuing Overflow or Queuing Timeout The Overflow Destination can be programmed as Station Station Group External number NET Destination Operation To use the Unconditional Forward Overflow Destination 1 Dial the Attendant Call code 2 The Call is Routed to the Forward Destination To use the Queuing Overflow Forward Destination 1 Dial the Attendant call code 2 The Call is Queued when all Member Stations are in Busy mode NOTE The Call will be Routed to the Forward Destination when max queue has been Overflowed To use Queuing Timeout Forward Destination 1 Dial the Attendant Call code 2 The call is Queued when all Member Stations are in Busy mode NOTE Calls will be Routed to the Forward Destination when Queuing Time has expired 199 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To use Queuing Overflow or Tim
130. ctive call on Hold first e Activating One Time DND e Ignoring the Camp On tone Operation Digital Phone To activate a Call Wait while receiving Intercom busy tone 1 Press the Call Wait button called and calling stations will receive the Call Wait tone To answer a Call Wait after receiving the Call Wait indication 1 Press the HOLD button the first active call is placed on hold and the station is connected with the Call Waiting station Digital Phone SLT To activate a Call Wait while receiving Intercom busy tone 1 Press the Call Wait button called and calling stations will receive the Call Wait tone 72 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To answer a Call Wait after receiving the Call Wait indication 1 Press the hook switch the first active call is placed on Hold and the station is connected with the Call Waiting station Conditions 1 The user may only Call Wait to a station in the busy mode a user may not Call Wait at a station in DND conference or receiving a Page etc 2 A Call Wait tone is sent each time the calling user presses the programmed Call Wait button Programming System Data 1 Call Wait Access PGM 133 Index7 Tenant Data 1 Intercom Busy One digit Attributes PGM 237 Related Features Do Not Disturb DND Intercom Call ICM Call Voice Over Hardware 3 57 PRE DEFINED amp CUSTOM TEXT DISPLAY MESSAGES Description When not available a u
131. der which calls will forward by entering a Call Forward code as follows Code 0 Remote Call Forward forwards all calls to the station except recalls activated from a remote station Call Forward Follow me Code 1 Unconditional all calls to the station except recalls are forwarded internally or externally immediately upon receipt Code 2 Busy if the station is busy forwards all calls except recalls to the selected station Code 3 No Answer forwards all calls except recalls to the selected station when the station does not answer within the No Answer timer Code 4 Busy No Answer forwards calls if the selected station is busy or does not answer within the No Answer timer Operation Digital Phone To activate Call Forward Unconditional or Busy No Answer 1 2 3 4 oon Lift the handset or press the SPEAKER button to receive a dial tone Press the FWD button Dial 1 4 Forward Code as appropriate Dial the station or station group to receive calls OR Dial CO Group Access code and desired external phone number Press the SAVE button to save Replace the handset return to idle To activate Call Forward Remote Follow me 1 ogsom N Lift the handset or press SPEAKER button to receive Dial tone Press the FwD button Dial 0 Call Forward code Dial the Station s Authorization Code Station number password Dial 1 4 Forward condition Dial the destination statio
132. e PGM 251 PGM 252 Network Basic Attribute PGM 320 Network Numbering Plan PGM 321 Voice Network D LED n 111 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 68 2 13 BLF Presentation Description Stations on one node are able to program a busy lamp appearance at an extension on another node The Busy Lamp Field BLF key can also be used to call the remote extension The BLF presentation can be utilized with BLF manager software based on programming settings Operation BLF function is automatic Conditions 1 If BLF manger S W is used for BLF Presentation the BLF manager should be installed at one system for completely networked systems 2 The number of Net DSS can be restricted according to the capability of each system 3 When a flexible button on a station is assigned as the NET DSS button of another system the system serves as local BLF to indicate the status of the station 4 CO BLF is not supported and also ringing signal does not update a status of that station ICM CO Transfer CO Recall ring Programming Voice Network 1 Network Basic Attribute PGM 320 Index6 10 Application BLF Manager Software 3 68 2 14 DECT Mobility Description When one DECT is registered to more than two networked systems at the same time and the user of DECT moves to another networked system the incoming call to DECT will be routed to the appropriate networked system automatically Opera
133. e speakerphone Additionally when in the Headset mode ring signals can be delivered to the speaker or the headset as defined in the System database Operation Digital Phone To change operation from Speakerphone to Headset 1 Press the PGM button 2 Dial 61 Headset select code 3 Dial the appropriate selection e 0 Headset e 1 Speakerphone e 2 Ear Microphone 4 Press the SAVE button To change the device to receive ring signals 1 Press the PGM button 2 Dial 62 Ring select code 3 Dial the appropriate selection e 1 Speakerphone e 2 Headset e 3 Both 4 Press the SAVE button To place answer calls using the headset 1 Press the SPEAKER with the phone in Headset mode Conditions 1 The Intercom Signaling Mode can be set in the Headset mode as with the Speakerphone mode 2 Although the phone is in the Headset mode the system will monitor hook switch status if the user lifts the handset to go off hook audio automatically is delivered to the handset Programming Station 1 Speaker Headset Ring Mode PGM 121 Index3 2 Speakerphone Headset PGM 121 Index2 Related Features Speakerphone Paging Hardware 57 irec MG Release 1 Feature Description amp Operation Issue 1 0 Description The user can place a CO IP line or Station on Hold during a phone conversation Operation To place an active CO Call on Hold 1 Press the HOLD button To retrieve the Held CO Call 1 Press the
134. e Data 1 CO Digit Conv Table Index PGM 160 Index6 System Data 1 Digit Conversion Table PGM 251 Related Features 170 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Hardware PRIB BRIB 5 21 5 ISDN CLI Description When programmed the IDSN will send CLI information on incoming and outgoing Calls On Incoming Calls CLI information is delivered to the Calling Party System On Outgoing Calls CLI information is delivered to the Called Party System and also from the Called Party System to the iPECS MG Operation If set ISDN CLI operation is automatic Conditions 1 If a CO line is using Representative CLI that information is sent before other CLI options 2 If a Station that places or answers the CO call has a CLI number programmed only the CLI number of the station is sent as CLI information similar to Long CLI option of ipLDK system 3 Ifa CO line is not using Representative CLI and the Station is not using a programmed CLI number then the CO Own Code Station number is used as CLI information 4 The Own Code of a CO Line is programmed separately to Incoming CLI and Outgoing CLI 5 If the CLIP Display option at the Station is Disabled then Caller CLI is not displayed on the Station LCD when an incoming call is received 6 If the COLP Display option at the Station is Disabled then CLI is not displayed on the Station LCD even after the Called Party answers the Station Outgoing Cal
135. e LCD 3 To check the next message Press NEXT 4 To delete Press DELETE Conditions 1 Stations can send a SMS to up to 20 stations simultaneously 2 SMS is supported in LIP 8000 LIP 7000 LDP 7024LD w graphic LCD Keyset and LKD 30DH 3 Station can save 20 SMS when the 21 SMS message is received the 1 SMS is deleted and 21 SMS is saved Programming Related Features Hardware Digital Phone w Display Phontage UCS Client 140 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Description When a Called Station does not answer or is in DND a Station User can activate a Message Wait Indication MWI to request a Call Back A Station may receive a MWI from any number of other Stations in the System The Station receiving the MWls can return the calls using the MSG CALLBK button When a Busy Station is called the Calling User may request to be placed in a queue to receive a Call Back When the Called Station returns to Idle the System notifies the Initiating Station with Call Back ring When the User answers the previously Busy Station is called When a Message is waiting the MSG CALLBK button LED will flash when MWI is received at a SLT the MW lamp will flash Operation Digital Phone To leave a Message Wait 1 While receiving a Ring Back tone or No answer on a Call Announce H or P mode 2 Press the MSG CALLBK button a confirmation tone will be heard 3 On Hang up the MWI is ac
136. e Page 16 External Page 548 548 548 17 Internal External Page All 549 549 549 18 Call Forward Register 554 554 554 554 Type Destination 221 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Feature Name NUM SET 1 NUM SET 2 NUM SET 3 Remark Pilot Hunt Call Forward 514 514 514 514 Type Register Destination Pilot Hunt Call Forward Cancel 515 5b15 515 DND Status Change 516 516 516 DND Delete 517 B17 517 Account Code 550 550 550 CO Flash 551 551 551 Last Number Redial 552 552 552 Station Speed PGM 553 553 553 Speed Dial 555 555 555 MWI Register 556 556 556 MWI Answer 557 557 557 MWI Cancel 559 559 559 Call Back Register 518 518 518 Call Back Cancel 519 519 519 Group Call Pickup 566 566 566 Direct Call Pickup 7 7 7 Walking COS 520 520 520 36 Call Parking Location 541 541 541 541 xx Xx Parking Location 00 49 37 PGM Mode Access 521 521 521 38 Two Way Record 522 522 522 39 VMIB Access 523 523 523 40 AME Access 524 524 524 41 CO Line Access 88 88 88 88 xxx Xxx CO Line 001 200 MG 300 01 7 80 MG 100 42 VM MWI Enable 8 5 8 8 43 VM MWI Cancel 9 5 9 9 44 MCID Request 0 5 0 0 45 Unsupervised Conf Extend SHH bHH 5 46 PTT Group Access 538 538 538 524 0 9 0 9 PTT Group Log out 47 Hot Desk Log In
137. e Secretaries and a Secretary may have multiple Executives each is considered a separate Executive Secretary pair 2 If the Secretary is busy when a call is received for the Executive the caller will receive a busy tone 3 Ilf an Executive has multiple Secretaries calls will automatically route to the Executive s first idle Secretary 4 The Executive may use Call Forward to send calls to stations other than the Secretary Programming Numbering Plan 1 Forced Handsfree code Feature Numbering Plan PGM 113 50 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Station 1 Station Number Type PGM 130 Index1 2 Flex Button Assign PGM 126 3 DN Button Ring Option PGM 126 Index2 4 Forced Hands free Access PGM 132 Index1 Related Features 3 37 EXECUTIVE SECRETARY BY EXEC SEC ASSIGNMENT Description Phones can be assigned as Executive Secretary groups By activating DND the Executive also activates Unconditional Call Forward to the Secretary which will forward Executive calls to the Secretary With the CO Call to Secretary option enabled all CO calls to the Executive forward to the Secretary regardless of the Executive s station status In addition if the Secretary is in DND or all Secretaries are DND Executive calls sent to the Secretary route back to the Executive if the Call Exec If First Sec in DND or Call Exec if All Sec in DND option is enabled Each Executive access privilege can be assi
138. e basis of the various system time based features Wake up Alarm etc Operation Operation of this feature is automatic Conditions 1 The DST Start and End times are set by the Web Admin interface only 2 The interval between the DST Start and End times must be at least 7 days Programming SYSTEM System Time PGM 233 Index1 System Date PGM 233 Index2 DST Enable PGM 233 Index3 DST Start amp End Time Web Admin pU M M Related Features Auto Service Mode Control Automatic System Time Synchronization System Clock Set Hardware 3 9 AUTOMATIC SYSTEM TIME SYNCHRONIZATION Description When enabled the system automatically determines and sets the time of day employing Network Time Protocol NTP or ISDN time messages When using NTP the system requests and receives GMT time at ten minute intervals from the specified NTP time server This feature allows the System Time to synchronize with the NTP time server automatically If the time deviates more than two seconds the system clock is adjusted to match the NTP server When using ISDN the system receives the time of day in ISDN messages and automatically adjusts the time if the system time deviates from the ISDN time Operation Operation of this feature is automatic 14 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 NTP packets are expected over UDP port 123 verify the port is open and available 2 A secondary NTP se
139. e cancelled and the network path will be cleared Conditions 1 Multi line conference time is not applied on networked 3 party conference Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 107 irec MG Release 1 Feature Description amp Operation Issue 1 0 3 68 2 7 Message Waiting Indication MWI Description Message Waiting Indication MWI is the same as Calling Line Indication CLI message wait service On a normal ISDN call a Station can leave a Message Wait for an unavailable station on another node CLI message wait must be enabled MWI is indicated by the CLI message on the Station LCD panel Additionally it can be supported by supplementary service without CLI by pressing the MSG WAIT button when the Net Call Ring Back tone is received Operation To register and retrieve MWI 1 Initiate a Net Call to another station on another node the caller will hear a Ring Back tone 2 While hearing the Ring Back tone the caller can either a Press the MSG Callbk button OR 2 Press the TRANS button and dial the Message Wait Register Feature Code 3 MWI is left to the called station and a flashing MSG Callbk button indicates the message waiting 4 At the called Station press the flashing MSG Callbk button the Calling Station number is displayed Conditions 1 MWI only can be registered at the Station hearing a ring back tone 2 MWI notification is displ
140. e key The User or Administrator may then change individual Flex buttons as desired Operation of the DSS BLF Console Flex buttons is the same as Flex buttons on the Digital Phone 204 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Conditions 1 Each DSS DLS Console is assigned to operate in connection with a specific Station 2 There is no limit to the number of DSS DLS units in a System beyond the basic System capacities Programming Station Data 1 Station Type PGM 120 Tenant Data 1 Attendant Group Assign PGM 270 Related Features Station Flexible Buttons DSS BLF Hardware 7 10 EZ ATTENDANT Description The ez Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of Features and Functions including Call Display and User and System status ez Attendant operates in conjunction with the Attendant Digital Phone to simplify overall operation refer to ez Attendant Installation and User Guide Operation Operation of the ez Attendant is described in detail in the ez Attendant Installation and User Guide Conditions 1 ez Attendant requires installation of a System Lock key Programming Tenant Data 1 Attendant Group Assign PGM 270 Related Features Hardware 205 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 7 11 SYSTEM CLOCK SET Description The Attendant can
141. e or UCS Client where applicable A RECORD button must be assigned to access this feature and record Normal Incoming Outgoing Calls Operation Digital Phone To assign a flexible button as a RECORD button Press PGM FLEX Button Feature Type 1 Two Way Record Feature Code SAVE To activate Two Way Record 1 While on an active CO IP Call press the RECORD button 2 The Record tone will be heard prompting the Parties on the Call that recording has begun NOTE To manage recordings follow the procedures outlined in the Phontage or UCS Client User Guide To stop Two Way Record 1 While on an active CO IP Call that is being recorded by the Station press the RECORD button again OR 2 Hang up and return to idle Conditions 1 The RECORD button LED will flash at 120 ipm while recording 2 Two Way Recording feature is a manual recording while the feature Call Recording is an automatic recording method 3 This feature is available when using the VMIB Feature Server or an external AA VM using SMDI communications mode When an external AA VM system uses in band DTMF mode Two Way Record is not available 4 Using Feature Server or VMIB Internal Calls can be recorded as well as External Calls 5 If a Destination for recording is not defined for the RECORD button the Call Record Destination defined is employed 6 Conference Call is not supported for more than 2 parties 7 When recording starts the
142. e set up the conference supervisor must re enter the conference To reenter the Supervised Conference 1 Press the flashing CONF button Conf Party To extend the Unsupervised Conference from a connected party 1 Dial the Timer extension multiplier 1 9 Conditions 1 The Unsupervised Conference Timer will also apply to an external call placed by a DISA user 2 An Unsupervised conference will be terminated if the system receives a disconnect signal or the Unsupervised Conference Timer expires 3 An Unsupervised Conference will not recall at the user Station Programming Station Data CO Line Data Conference Access PGM 133 Index2 Unsupervised Conference Timer PGM 166 Index9 PGM 171 Index6 Unsupervised Conference Extend PGM 171 Index2 Unsupervised Conference Extend Code PGM 113 l Si wa WH 2 Numbering Data 1 Related Features Multi Party Voice Conference Hardware Digital Phone to establish Unsupervised Conference 35 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 22 CUSTOMER SITE NAME Description A Customer Name up to 24 characters may be entered into the system database The name will be displayed on the SMDR and database outputs as well as during Admin sessions Operation When a name is assigned operation of this feature is automatic Conditions Programming System Info 1 Site Name PGM 100 Related Features Hardware 3 23 DATA LINE SECURITY
143. ed Features Hardware 5 6 CO LINE SERVICE The System can set Service attributes and several options according to each CO Line 5 6 1 Incoming CO Line Option Description There are some options to support the Incoming CO line e Progress Indicator Send e CID Prefix Code Add to prefix code before CLI e Own Code Add to Transit CID Own code can be added to incoming CLI when external User places an outgoing call through CO Line in the System e Provide Dial Tone Dial Tone can be provided to a Station if PX is not given the dial tone e CPT Detect System can release the CO Line by detecting the External User s disconnection e Own Code Own code is added before the Station number when CLI information is available 152 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 e Max Ring Time System releases the CO Line if the transferred held incoming CO line is not answered prior to Timer Expiration Operation Conditions 1 This feature can be set for each outgoing CO line Programming CO Line Data 1 CO Line Data PGM 160 2 Incoming CO Attributes PGM 165 166 Related Features Hardware 5 6 2 Outgoing CO Line Option Description The following options support the Outgoing CO line e Screen Indicator Determines if Screen Indicator information is included when it consists of ISDN CLI information e Calling Party Number Determines if Calling Party Number information is included wh
144. ed Features Hardware 3 25 DELAYED AUTO ATTENDANT Description An incoming CO IP call can be routed to the VMIB Auto Attendant either immediately upon detection or after a delay time up to 90 seconds This allows other stations assigned for immediate ringing the opportunity to be answered before the call is routed to the Auto Attendant Operation When assigned operation of this feature is automatic Conditions 1 CO ring Assignment must be set for service type All Ring and the Feature Code Delay Counter PGM 167 must be enabled including the desired VM announcement 2 When Delayed Auto Attendant Ring is assigned following expiration of the delay the call will no longer ring at the assigned stations and will be routed to the VMIB Auto Attendant 3 If no delay is entered the call will ring to the VMIB Auto Attendant immediately 37 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 To assign a Delayed Attendant ring at least one station must be assigned for immediate ringing Programming CO Line Data 1 CO Ring Assignment PGM 167 Table Data 1 Announcement Table PGM 259 Related Features Hardware 3 26 DIAGNOSTIC MAINTENANCE Description The System software incorporates various diagnostic and maintenance routines that may be called remotely or locally through the System RS 232 Serial ports a TCP IP connection using a Web browser established over IP networks or a PPP connection ov
145. eee eese eee en seen sten ette eese ense tas ttn etas 187 SNL liie fe m 188 vi im Cs MG Release 1 vii Feature Description amp Operation Issue 1 0 6 17 Station Flexible Buttons i i rsen onset duo dein ina coe hao cir eUh ac ib lan daba eH ko Qn seu nera IRR eR UE Ue 189 6 18 Station Flexible LED Flash Rates eere eese eren eee eee te ete en ette ense ta snae 190 6 19 Station ICLID Call Routing aac coe ea ia e chdt ea sina n Cpu ae khcdt ua aeu Cacus pne oa x2 an Cu RA dC pau con cu L evo RdRR nS 191 6 20 Station User Programming amp Codes eee eee eee e ee eee e ee ette ense eno eaenue 192 6 21 Two Way FCN Gd MP E 194 6 22 Answering Machine Emulation AMBE c csscssssssssssssecssscssssccsssscssessecsssssseccess 195 6 23 MV ONCE OV sca cc 196 V qr Seca sm 197 7 1 iioc M M siavi 197 7 2 Night Attendant Group mec M 198 7 3 Greeting Queuing Tone ServiCe esssesssscscesescsccccscscscesceccocscscesescscsccsescssessecsocecscesesese 198 7 4 Forward Destination Overflow serviCe cer eee eren ee eene eene rne en neenon ne enua 199 FecrsuipecniMll Mee 200 7 6 Attendant Station Program Codes
146. en it consists of ISDN CLI information e ISDN Calling Number Determines if the ISDN Setup Message includes CLI information or not e ISDN Bearer Capability Includes the specific Bearer Capability information on the Setup Message ignoring the received Bearer Capability if an ISDN Internal User or PRI Transit Incoming Call places an Outgoing Call e Digit Sending Complete IE Determines if Digit Sending Complete IE message is included on an ISDN information message e CLI Information when Transit Determines if CLI Information is included on Outgoing Transit Calls when no information is provided on Incoming Transit Calls e CLI Information to Transmit Toward PX on Outgoing Transit Calls Creates new CLI by adding or deleting the received CLI Information e Calling Party Numbering Plan Determines Calling Party Numbering Plan information if it consists of ISDN CLI information on Outgoing Transit Call e RBT Support Determines if System supports RBT if the PX does not support RBT when an Internal User places an Outgoing Call seizing the Trunk CO Line Operation If set Outgoing CO Line operation is automatic Conditions 1 This feature can be set for each outgoing CO line 153 ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming CO Data 1 CO Line Data PGM 160 2 Outgoing CO Attributes PGM 170 171 Related Features Hardware 5 6 3 Alternate Incoming CO Service Description
147. eout as Forward Destination 1 Dial the Attendant Call code 2 The Call is Queued when all Member Stations are in Busy mode NOTE The Call will be routed to the Forward destination when Queuing Time expires or Max Queue is overflowed Conditions Programming Tenant Data 1 Attendant Group Attribute PGM 271 272 Related Features Hardware 7 5 ATTENDANT RECALL Description Unanswered or Abandoned CO IP Calls that remain unanswered for the Hold or Transfer Hold Timer as applicable will Recall at the Station that placed the Call on Hold If the Call remains unanswered for the assigned Recall Time the first available Attendant will also receive the Recall The Attendant and Station will simultaneously receive the recall signal for the Attendant Recall Timer period after which the System will disconnect the Call and return the CO IP Line to Idle Operation Attendant Recall operation is automatic Conditions Programming CO Line Data 1 Incoming CO Alternate PGM 169 2 Outgoing CO Alternate PGM 173 Tenant Data 1 Attendant Group Assign PGM 270 Related Features Hold Call Transfer Hardware 200 irec MG Release 1 Feature Description amp Operation Issue 1 0 7 6 ATTENDANT STATION PROGRAM CODES Description Using the Attendant Station Program Codes the Attendant can Print SMDR and Traffic Reports on demand Assign Authorization Codes Control certain User Features Record VMIB Announcements etc Items
148. er To answer an incoming CO IP call 1 Lift handset 27 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 When a user dials a CO Access Code the system will search the assigned CO group for an idle CO IP line if there is no idle CO IP line then the system will search the 1st CO IP Group for an idle CO IP line the user will receive a busy tone 2 A telephone user not allowed access to a CO IP line will receive an error tone when access is attempted the station may receive transferred calls despite denied access on the line but will not be able to flash or use the CO IP line for an outgoing call 3 A station denied access to a CO IP line but assigned to receive CO IP line calls may answer incoming calls The user may transfer calls but cannot make an outgoing call on the CO IP line 4 CO IP lines placed on hold may be retrieved by dialing the Retrieve Held CO IP code and the CO IP line number 5 The Tx path to a station will be muted until the system has verified the Toll Restriction for the CO IP line 6 When a CO line is seized the system will monitor the line for dial tone 7 The System selects lines from a group using the Round Robin First Choice or Last Choice method based on Admin Programming Programming CO Line Data 1 CO Group Access Code PGM 180 2 CO Line Group PGM 160 Index3 4 H 323 Data 1 H 323 Routing Attribute PGM 360 Station Data 1 CO Group Access PGM 150
149. er ISDN Routines that can be accessed include trace functions at the device level commands for diagnostics and maintenance and tools for manipulation at the OS level An optional Network Management System NMS application is available providing remote access to the system for maintenance and diagnostics refer to the iPECS NMS Manual Operation Conditions Programming Related Features Hardware 3 27 DIAL BY NAME Description A name up to 16 characters may be assigned to each Station and System Speed dial In addition each station may be assigned a 16 character name When assigned a user may place an intercom call to another station or select a Station or System Speed dial using the name The user selects from one of three Dial by Name directories and enters characters employing 2 dial pad buttons for each character The system finds and displays the nearest match to the user entries The user may continue entering characters or scroll the directory at any point using the 38 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 voL uP VOL DWN button and select a name to call The number associated with a selected name is displayed by using the TRANS button Operation Digital Phone To use Dial by Name on a two line phone 1 2 e Press the SPEED button twice Dial the desired directory 1 Station Speed 2 System Speed 3 Station Name Search the directory using the VO
150. escription A call to a Station in DND mode can be denied though it is received from a Station on another System the calling party will receive a busy tone Operation To use DND in a Networked environment 1 Press the DND button to activate DND mode 2 When a Station on another System calls in to the Station in DND mode the busy tone will be received and DND will display on the LCD Conditions 1 When a Station is in DND mode the Station button of the DND Station will flash BLF manager must be activated Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 3 68 2 12 Attendant Call CAS Description An Attendant Call from any node can be routed to the Centralized Attendant CAS the call will be queued when all Centralized Attendants are busy Operation If programmed Attendant Call operation is automatic Conditions 1 A Recall Call is not routed to CAS on the Master System 2 The CAS DN Number can be converted to Attendant Call code using the Digit Conv Table 3 An Attendant Call can be rerouted to CAS according to the Forward type and Destination 4 If all Attendants press DND button CAS will be covered by the Night Attendant Group 5 If the Forward Destination of Night Attendant group is CAS the Attendant Call will be routed to CAS Programming Tenant Data Attendant Attribute PGM 272 Index3 Index5 Night Attendant Group Assign PGM 275 Digit Conv Tabl
151. essages will return the Mailbox Set Forward prompt Operation To activate Call Forward while using the VM 1 Press 7 for Mailbox Set Forward the corresponding prompt is received 126 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 Dial 1 the Password Entry prompt is presented Please enter the number to forward to 3 Dial the desired Station Number as follows To Forward to another Station dial the Station number and press the key To Forward Calls Off Net dial CO seize number and dial phone number press the key To deactivate Call Forward 1 Press 7 for Mailbox Set Forward the corresponding prompt is received 2 Dial 2 the Station Forwarding Cancel prompt is presented To return to the Main menu 1 Dial 9 the Mailbox Settings prompt Conditions 1 If the User is external remote the User must begin dialing within the CCR Analysis time and dial subsequent digits within the VMIB Inter Digit Timer if not the call is released 2 Mailbox Set Forward is only available for External Users Programming Station Data 1 Station VMIB Attributes PGM 145 Numbering Plan 1 Feature Numbering Plan VMIB Access PGM 113 Related Features Message Storage Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VMIB 3 74 3 8 Delete All VM Messages Description All User VM Messages can be deleted using the Delete All VM Delete feature code Operation
152. esses sensit rta rtr nenna nenn nnne nnn ann 119 3 74 3 1 Message SIOTatge oro veers ninri Rot CR ER EAR UAE ERA E rni E ERES ERE Ub IU EE 119 3 74 3 2 Message Retrieval wv 120 3 74 3 3 Remote Message Retrieval cecccceeeeeeeeeeeeeeeeeeeeeeeseseeeeeeeneneeeesesseeneneeeeeeenees 122 3 74 3 4 Message Retrieval Options ecccccceeeeececeeeeeeeeeeeeeaaeeeeeesaeesesesaaeeestesneeeeeeeeaaaeees 123 3 74 3 5 E Mail Notification ssssssssssseee Hee 124 3 74 3 6 Voice dices dei uite cT 125 3 20 3 7 Gall Forward from VMIB us issus leder eesi id uode eie uiid a aae cca auia as aru Doa rd 126 3 74 3 8 Delete All VM Messages eeeeeeeeeeseeeeeeeee ennemi nitent nennen 127 3 74 3 9 Direct VM Transfer nennen nnne nnne nnne nnns 128 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 74 3 10 Phontage Message Backup and Delete sssseeee 128 3 74 4 System Voice Memo H 129 3 75 Wake Up AlarmM ssesesesosscsossesescsococsossescscsosscscssessscsosocsossssssesosecscssssssesosscsossssssesossesosssssse 130 4 Intercom sssesseoesooosssossssscoseccccssossssseceecooossosssssecsesoessssssssssessesesssssssss ES 4 1 Direct Station Select Busy Lamp Field DSS BLF e esse 133 4 2 Intercom Call ICM Call uisecxnciseeuik ck kon akin exi venia Cha F6 RUP ane Un e Rn RR Cen Pk Yn R d e n
153. eve a parked call 1 Lift the handset or press the SPEAKER button 2 Dial Call Park Feature Code 3 Dial the Call Park No 00 49 SLT To park an active external call 1 Press the hook switch 2 Dial Call Park Feature Code 3 Dial the Call Park No 00 49 4 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial Call Park Feature Code 3 Dial the Call Park No 00 49 Conditions 1 If the selected Park Orbit returns a busy signal the user may simply dial another Park Orbit without disconnecting 2 A Parked call will recall to the station that parked the call should the Call Park Timer expire The normal Hold Recall process is then initiated 3 A Parked call will indicate busy at all appearances Programming Numbering Data 1 Call Park PGM 113 Tenant Data 1 Call Park Hold Tone Time Web Admin PGM 290 Index58 59 Related Features Hold Hold Recall Hardware 21 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 15 CALL PICK UP 3 15 1 Directed Call Pick Up Description A station may answer Pick Up incoming and transferred intercom CO and IP calls ringing at another station All ringing calls are subject to Directed Call Pick up except queued Callbacks Digital phone users may assign a Flex button as a DIRECTED CALL PICK UP button Operation Digital Phone To assign a directed call pick up button PRESS PGM FLEX Button Feature Type 1 Direc
154. ever only the Handset microphone will be active in order to activate the Speakerphone Microphone the Handset must be On Hook 4 Each Digital Phone equipped with Speakerphone is allowed denied Speakerphone operation based on System Database Admin Programming 5 When Headset operation is assigned for the Station the Speakerphone is disabled and the SPEAKER button activates the Headset audio path instead of the Speaker Programming Station Data 1 Headset Ring PGM 121 Index3 2 Headset Mode PGM 121 Index2 Related Features Mute Group Listening Automatic Speaker Select Green Power Save 188 irec MG Release 1 Feature Description amp Operation Issue 1 0 6 17 STATION FLEXIBLE BUTTONS Description The Digital Phone incorporates a field of Flex buttons as well as the Fixed Feature buttons The Flex buttons are assigned in the System database to access features functions and resources of the System Specifically Flex buttons can be assigned as e Empty button No system database assignment e DSS button used to place One touch ICM calls to a designated Station and display Station status e A Flex Numbering Plan button activates the feature associated with the assigned digits from the Flexible Numbering Plan e ADN Flex button accesses and dials the assigned number e An External Telephone Number including CO Access Code to make external call e A CO Line Appearance button provides access to the individual CO L
155. ex5 Related Features Door Open Hardware 335EMERGENCYCALL Description Regardless of Station dialing restrictions COS the user may dial assigned Emergency numbers as needed Operation The system will automatically override any toll restrictions and process an assigned Emergency number call To dial an Emergency Call at the station 1 Lift handset or press SPEAKER button 2 Dial the Emergency Code ex 911 without accessing CO Line Conditions 1 The CO Line Group Access Code and digits to be dialed should be assigned to the emergency changed digit 2 If the dialed number for the Emergency code is the same as the Numbering code including station in the system the Emergency code has the preference Programming Table Data 1 Emergency Code Table PGM 258 Related Features Hardware 49 irec MG Release 1 Feature Description amp Operation Issue 1 0 3 36 EXECUTIVE SECRETARY BY DN DIRECTORY NUMBER Description Executive Secretary feature can be achieved by utilizing the DN Directory Number feature of the system refer to DN For example when a DN is set as MADN calls for an Executive can be routed to that DN The DN can be programmed on a flex button at the Executive station with a no ring option At the Secretary station the DN is stored on a flex button with an immediate ring option In this case the calls for the executive will ring the Secretary s station immediately Whe
156. formation is displayed 2 Press VOLUMN UP DOWN to view the ICLID List To delete the assigned ICLID on the Station 1 Press PGM button and Dial 72 ICLID information is displayed 2 Select the ICLID bin with VOL UP VOL DOWN and press SAVE button 3 Press SPEED button confirmation tone will be presented 4 Dial 1 Delete Conditions 1 Ifthe received ICLID does not match an entry in the Station ICLID List the Station will receive CO IP Line Ringing 2 This feature applies to all digital and analog CO Lines 3 The ICLID received from the CO IP Line must be a telephone number to match a station ICLID List 4 Each Station can have 10 ICLID numbers individually Programming Related Features Hardware 191 ir ec zs MG Release 1 Feature Description amp Operation 6 20 STATION USER PROGRAMMING amp CODES Issue 1 0 Description Users can program an array of Functions and Features and Access Status information The Station User Program Codes used for these purposes are fixed as listed below User Program Code Chart User PGM Code Description Remark 11 Intercom Answer Mode 1 H 2 T 3 P 12 Name User name creation 2 digit for each character HH mm 13 Time Set wake up alarm time 24 hour clock 14 Cancel Wake up Alarm 15 Set language for the display 00 14 16 LCD Date Mode Change DD MM YY or MMDDYY 17 LCD Time Mode Change 12 Hour 24 Hour 1
157. g Digital Phone users may assign a Flex button for One Touch access to a specific System Speed Dial bin Operation 84 irec MG Release 1 Feature Description amp Operation Issue 1 0 To dial using a System Speed Dial 1 Lift handset or press the SPEAKER button 2 Press the SPEED button 3 Dial the desired bin number SLT To dial using a System Speed Dial 1 Lift handset 2 Dial SLT Speed Dial access code 3 Dial the desired bin number To program a System Speed Dial number 1 Press the PGM button Press the SPEED button Dial the Speed Dial bin number Dial the CO IP Group Access code Dial the number to be stored Press the SAVE button If desired enter a name refer to Alphanumeric Entry Chart Press the SAVE button o N O gi SE wo Alphanumeric characters may be entered using the following as a guide Alphanumeric Entry Chart Graphical LCD phones ex LKD 30DH may use the following table for entering alphanumeric characters 85 im Cs MG Release 1 Feature Description amp Operation To program a System Speed Dial number with soft key 1 ooN Issue 1 0 Alternate Alphanumeric Entry Chart Letter Type Uppercase Lowercase Num ABC ABC Dial Pad button Button depressions Press the DIR Soft key Dial 1 or Press the OK Soft key with System Speed selected Press the ADD Soft key Dial the Speed Dial bin number or press OK button Di
158. g Station Data 1 Command Group Access PGM 152 Station Group 1 Command Conference Group Web Admin PGM 206 Numbering Plan 2 Feature Numbering Plan Command Group PGM 113 Related Features Hardware 3 64 6 Interphone Group Description To call Stations using a simple one touch digit Stations can be gathered into an Interphone Group up to 10 members Operation To use the Interphone Group feature 1 Dial Interphone Group Access feature code 2 Dial One Digit Conditions Programming Station Group 1 Interphone Group PGM 209 Numbering Plan 2 Feature Numbering Interphone Group Access PGM 113 Related Features Hardware 3 64 7 Paging Group Description A Station is permitted to access page facilities for each Paging Group to connect and transmit voice announcements to any or all System Paging Groups Operation To perform an Internal Page 1 Dial INT Page code 93 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 Dial Page Group number 01 30 To perform an External Page 1 Dial EXT Page code Conditions 1 Only SADN can be assigned as the member of a Paging Group 2 SIP Station cannot be assigned as member of a Paging Group Programming Station Data 1 Page Access PGM 134 Index2 2 Meet Me Access PGM 134 Index3 3 Page Group Access PGM 151 Station Group 1 Page Group PGM 205 Numbering Plan 2 Feature Numbering Internal Page Calling Answer PGM
159. g that the Warning Tone Timer is about to expire Operation If enabled operation of this feature is automatic Conditions 1 Warning tone is received 15 seconds prior to expiration of the timer and can be repeated every tone repeat time Programming Station Data 1 Call Duration Restrict Access PGM 134 Index4 Tenant Data 1 Call Duration Restriction PGM 284 285 2 Local Call Prefix Table 286 3 Long Distance Call Prefix Table PGM 287 4 International Call Prefix Table PGM 288 Related Features CO IP Call Time Restriction Hardware 29 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 20 CO IP QUEUING Description When CO IP lines are busy permitted users can request to be placed in queue awaiting availability of the CO IP line or a CO IP line in the same group When an appropriate CO IP line becomes available the system calls the waiting station on a First In First Out FIFO basis Operation Digital Phone To request to be placed in queue for a busy CO IP line 1 Press the desired CO GROUP Access CODE button or dial the CO Group Access Code 2 Press the MSG CALLBK button a confirmation tone is received 3 Hang up the MSG CALLBK LED will flash To cancel the queue from the queued station 1 Press the MSG CALLBK button the MSG CALLBK LED extinguishes SLT To request to be placed in queue while receiving the All Lines Busy signal 1 Press the hook switch 2 Enter the
160. gin to the System The Hot Desk will become active and will take on the attributes defined for the Agent s Station number When the Agent logs off the Hot Desk phone becomes inactive and the Agent s calls can be forwarded to the User entered destination A different Agent may then login using the inactive Hot Desk phone Operation To program a Hot Desk phone 1 In Admin Programming assign digital phone as Hot Desk Dummy Terminal 2 Assign the DN number type as SADN Hot Desk Agent the Hot Desk Agent Number option will automatically be set to ON 3 Assign a password for the Hot Desk agent station if needed To login to the System through an inactive Hot Desk Station 1 Lift the handset or press the SPEAKER button 2 Dial the Hot Desk Feature Code 3 Dial the Agent s Station number and password 4 Dial or press SAVE button the agent will be logged in To logout through the active Hot Desk 1 Dial the Hot Desk Feature Code 2 Dial the call forward destination for Agent calls Dial to not assign a call forward destination 3 Dial or press SAVE button the Hot Desk Station will return to inactive Conditions 1 The Hot Desk station can be programmed to log out automatically if no action has occurred by the Agent for the duration of the Hot Desk Log out timer 2 An active logged in Agent can login to another inactive Hot Desk phone however this will log off Agent activity from the previous Hot Desk l
161. gned If executive access is enabled the call is routed to the executive directly If the ICM Call to Secretary option is enabled all internal calls to the Executive except for calls from the executive having executive access privilege forward to the Secretary regardless of the Executive s station status Callers to an Executive can leave a Message Wait indication The message waiting indication is given to the Executive or the first Secretary station assigned as the message wait destination Operation To activate deactivate Executive Secretary forward from the Executive Phone 1 Press the DND button to toggle Executive Secretary Forward Conditions 1 An Executive can have up to 3 Secretaries 2 If the Secretary is busy when a call is received for the Executive the caller will receive busy tone 3 If an Executive has multiple Secretaries a Secretary can be selected by Secretary Choice option There are three options 1 First Idle 2 Longest Idle 4 An Executive cannot be a Secretary to another Executive And a Secretary cannot be an Executive to another Secretary The Executive may use Call Forward to send calls to stations other than the Secretary Message wait station can be the Executive or the first Secretary A Secretary can call his executive If a Secretary Station B assigns unconditional call forward to another station Station C the forward destination station can make a call to the Executive Station A 9
162. he Attendant by dialing the Attendant Call code When an Attendant Call encounters a Busy signal the Call is Queued to the Attendant Group The Call will be delivered to the first available Attendant Operation To call the Attendant 1 Dial the Attendant Call Code Condition 1 Call Routing order follows the order of entry in the Attendant Assignments program 2 The Calling Intercom party will receive a Ring Back tone or MOH as specified 3 Calls to the Attendant Station Intercom number are sent to the Attendant Station dialed 4 When an Attendant Calls another Attendant by dialing Station Number and encounters a Busy signal Busy tone is received and Call Wait Voice Over is available Programming Tenant Data 1 Attendant Group Assign PGM 270 Related Features 7 8 DAY NIGHT TIMED RING MODE Description The System Clock automatically controls Ring Mode Ring assignments are applied based on the Time of Day and Day of Week Three modes of ring Ring Assignments are provided Day Night and Timed The Attendant controls the System Ring Service mode changing from Auto Service Mode to Day Night or Timed Service mode Based on the Service Mode selected different Ring Assignments COS and Answering Privileges are invoked for System Users Operation Attendant To modify Day Timed Night Ring Mode manually Attendant Only 1 Press the PGM button 203 im ec zs MG Release 1 Feature Description amp Operation Issue 1
163. he assigned IP address To receive IP Call 1 If system gets call from the assigned IP address in PGM 362 the system routes the call to the incoming CO group number in PGM 362 Conditions 1 DTMF digits will not be recognized unless the connected VoIP party is transmitting 2 DTMF mode can be assigned in CO Line Group base 3 If system gets IP call from unassigned IP address in PGM 362 system ignores it Programming H 323 1 H 323 Routing Attributes PGM 360 2 H 323 Call Setup PGM 361 3 H 323 Incoming Attributes PGM 362 Related Features Hardware 5 21 INTEGRATED SERVICE DIGITAL NETWORK ISDN Description The System supports both Basic Rate Interface BRI and Primary Rate Interface PRI ISDN circuits 5 21 1 ISDN Advice of Charge AOC Description When ISDN Advice of Charge AOC service is provided from the ISDN the system will deliver charge information for display on the Digital Phone LCD and include the AOC in SMDR records AOC is implemented in accordance with ETSI ISDN AOC Specifications 167 ir ecc MG Release 1 Feature Description amp Operation Issue 1 0 Operation ETSI standard AOC operation is automatic Conditions 1 AOC information implemented based on ETSI AOC standard can be sent during call set up AOC S during the call AOC D or at the end of call AOC E 2 This feature may not be available in the specific ISDN service area or may be a subscription service Programming Syste
164. he system should provide sufficient digit translation or string analysis options to enable the switch to route the call correctly A sub system with no public network connection can gain access to public network using the Main System connection Refer to the Administration Programming Manual for a full description of programming for this function Operation To use CO Transit Out perform the following 1 AStation of a Sub System seizes a CO line 2 The Dummy CO Dial tone PRl real dial tone is provided from the Main System or the Sub System according to the CO Dial Send Mode En Block or Overlap the origination of the CO Dial tone is determined 3 Dial the Telephone number of Public Network User the Called Station will receive the ringing and Station placing the call will hear the Ring Back tone 4 When Call is answered the public network telephone and the station of sub system will be connected Conditions 1 To use CO transit out the Sub System User must seize the CO Line 2 The Original Station COS will receive toll restriction as configured 3 The Outside Caller will hear a busy tone if a Networking Path is not available during the Transit Out attempt Programming CO Line Data 1 CO COS PGM 177 2 CO to CO Attribute PGM 179 3 CO Group Access PGM 180 Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 110 irec MG Release 1 Feature Description amp Operation Issue 1 0 D
165. iCallOFk us onen nidi eua Em ei il CU NO BELOW C Ec MERDA YU Ce la 61 ET NE MECi zrn me stak 62 3 46 Last Number Redial LNHR reor teo ten eor enean tae phe rh enano a tnra een Peek ee Ine eekaceeee v 62 3 47 Least Cost Routing LCR Mec G 64 3 48 Linked Station Pairs GrouUp ssssssesesesccocscscesescecsocscscesescsccccscsoesescsccosscscesesescsosscscssessee 64 3 49 Loud Bell Control LB os nente iva mdp D Fe rov ER ELO POOR Fe Ka ver YR e vi GrP S 65 3 58 Mobile EXIGBSIOD in iili REN REA HOURERNRENR A bei UD oer n n PERI Ra DO HD DR PERRA 65 3 51 Multiple Language Support eere eee Lesen eren eene tees etae ene taste tastes enata eoa eto 67 3 52 Multiple Voice Mailbox Support eere eee eere eese eese seen testen en ette enata eaaet 68 3 53 Music Ori Hold MOBIL zaidrasu nr mH UE EL RUF ES CREE PU SIRE Epic Pb REPE ert pd 69 3 54 Network Management System NMS eere eee eee ee eee ee eere ense ense teen seta 70 3 55 Network Security amp Priority ciii tristi t Erro reset rec i eee n iru ere to spo esse sete n po eesp a ipEx EDU 71 3 56 One Digit SOP vice eer 71 3 96 1 MAO DE vre 71 9 562 Call Wa m a a E UM EI 72 3 57 Pre defined amp Custom Text Display Messages esesssccccsessesescsccccscscesescsccocscscsseseee 73 3 58 Registeri
166. idual functions in the Flexible Numbering Plan The feature codes are defined in the System s Flexible Numbering Plan refer to Appendix B of the iPECS MG Admin Programming Manual Operation The System implements Feature activation based on the selected Flexible Numbering Plan Conditions 1 The System can support up to 8 digit numbering for Station numbers or Feature codes 2 To assign a Numbering Plan code it should be matched type with a Prefix Numbering Plan consisting of a prefix and additional digits 3 The selected Prefix Numbering Plan cannot conflict ex if a prefix consists of 1 digit and 4 additional digits then there cannot be another prefix of 10 digits with 4 additional digits 4 The additional digits of a Prefix Numbering Plan cannot be more than 4 5 When a Prefix Numbering Plan consists of more than 4 digits the preceding digits of the prefix code are placed at more than 4 digits from end digit called Master Prefix Digits can be up to 3 in the MG 100 system and 5 in MG 300 system 4 When a conflicting Prefix is identified the existing non conflicting Numbering Plan is used until correctly updated 5 If Numbering Plan type 7 is selected all numbering codes are deleted the first user should assign the Prefix Numbering plan After configuring the prefix the user can assign Station Number CO Group Access Code Extra Numbering and Feature code for use when user wants to reconfigure all numbering codes
167. igit Conversion Table Index PGM 131 Index3 CO Data 1 Digit Conversion Table Index PGM 160 Index6 Table Data 1 Digit Conversion Table PGM 251 PGM 252 Related features Hardware 3 32 Do Nor DisrURB DND Description A Station enabled with the Do Not Disturb DND feature can be placed in DND to block incoming ringing for CO IP and Intercom calls transfers and paging announcements Operation Digital Phone To activate DND for a P DN Prime Directory Number 1 Press the DND button the DND button LED illuminates To remove DND for a P DN Prime Directory Number 1 Press the DND button the DND button LED extinguishes To activate DND for a S DN Sub Directory Number 1 Press S DN button 2 Dial the DND Feature Code the S DN button LED illuminates 46 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To remove DND for a S DN Sub Directory Number 1 Press S Line button 2 Dial the DND Feature Code the S DN button LED extinguishes SLT To activate DND 1 Dial the DND feature code a confirmation tone is received To remove DND 1 Dial the DND feature code a confirmation tone is received Conditions 1 Astation will receive an error tone if unable access DND If DND is enabled pressing the DND button while ringing will activate One Time DND An Attendant may cancel DND for Stations on the System DND service is available for use by Attendants
168. ignaling over the audio channel or SMDI protocol with a signaling connection to the System RS 232 channel 88 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation When programmed Station Group operation is automatic To pick up a call that comes in to the Station Group 1 When a call is ringing in to the Group lift handset or press the SPEAKER button 2 Stations can be set to be Disabled receive All calls receive Intercom calls or to receive External calls Conditions 1 Station Group calls are not routed to member stations that are in DND 2 A call transferred to a Station Group will follow the routing for the group and will not initiate the Transfer Recall process 3 Calls to a Station Group receive either a ring back tone or MOH while queued to the group 4 Calls can be routed to the defined Overflow destination according to Forward type Station Group etc If Forward type is set to NOT USED the call is dropped about each Forward case 5 Stations can be a member of one or more Station Groups Multiple Member Assignment 6 A User can program Queue Count for each member of the Station group 0 99 7 The System can provide a call to a group member during the Greeting according to the Call in Greeting option 8 A User can assign a Group Name for each Hunt Group Programming Station 1 DND Access PGM 132 Index4 Station Group 1 Executive Secretary Assign PGM 241 2 Exec
169. ine assigned to the Flex button The CO Line button LED provides the status of the CO Line e Fixed button activates the feature associated with the fixed button With the exception of CO Line buttons Flex buttons can be assigned at the station by the end user If allowed in the database the user can also assign or reassign CO Line buttons Operation Digital Phone To assign a Flex button at the station 1 Press the PGM button 2 Press the desired Flex button 3 Select the type 1 Telephone number or Feature code 2 Fixed Button 0 Delete 4 Select the desired button type using the VOL UP VOL DOWN key to assign a Fixed button OR 5 Dial the desired number to create the Telephone number button 6 Press the SAVE button To change the ring option of DN button 1 Press the PGM button 2 Press the desired DN Flex button 3 Dial 1 or 0 1 Immediate Ring 0 No Ring 4 Press the SAVE button 189 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 Fixed button programming is supported when the Phone does not already have the same Fixed button 2 f a Fixed button or Dial Number button is set to not allow User modification according to Admin Programming the User cannot change the button 3 DN button can be assigned or changed by Admin Programming The station can only change the ring option of DN button Programming Numbering Plan 1 Flexible Num
170. ing destinations can be assigned Disconnect Attendant CO Ring Assign Alternative Ring Table Tone Pilot Hunt Transfer Station Transfer Call Only On O O1 N AR TS wr OTS a Sr a Programming CO Line Data 1 Incoming CO Alternate PGM 169 2 Outgoing CO Alternate PGM 173 Table Data 1 CO Hold Tone Timer Web Admin PGM 290 Index55 Related Features Call Transfer CO IP Hardware 3 42 3 Automatic Hold Description While on an active CO IP call the system will place the call on hold automatically The station can be programmed to support CO IP to CO IP Automatic Hold In this case pressing a CO IP button while on a CO IP call will place the active call on hold and access the selected CO IP line Operation Digital To use Automatic Hold 1 Press CO oR LOOP KEY button while on an active Station or CO IP call the call is placed on Hold Conditions 1 CO IP lines placed on hold with Automatic Hold are placed in the assigned Hold Timer 2 Hold Timer can be assigned by Tone time in the Tone Table 3 There is no limit on the number of calls that can be placed on hold using Automatic Hold Programming Station Data 1 Automatic Hold Access PGM 123 Index3 59 ir ecc MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Hold Recall Hardware 3 43 Hor DESK Description Digital Phones can be assigned as Hot Desk Dummy Terminal phones allowing Users Agents to lo
171. ing is enabled for a DID line DID Call Wait is disabled 5 Beside the System ICLID Table each station can have up to 10 individual ICLID numbers 164 ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming CO Line Data 1 ICLID Service PGM 165 Index7 2 Alternative Ring Table PGM 181 3 CO Ring Assign Table PGM 167 Table 1 ICLID Table PGM 262 Related Features Hardware 5 19 IP TRUNKING 5 19 1 H 323 v4 Service Description When assigned to support H 323 protocol VoIP channels provide protocol conversion between H 323 v4 and SIP This permits the VoIP channel to connect to external H 323 networks or terminals and to support H 323v4 supplementary services In addition H 323 VoIP channels can register with an external H 323 Gatekeeper to support Gatekeeper call routing Supplementary services support employing H 450 1 H 450 12 standards which define the following supplementary services e H 450 1 e H 450 2 e H 450 3 e H 450 4 e H 450 5 e H 450 6 e H 450 7 e H 450 8 e H 450 9 e H 450 10 e H 450 11 e H 450 12 Operation Operation of H 323 Service is automatic Conditions Programming H 323 1 H 323 Call Setup PGM 361 SIP 1 SIP User ID Data Web Admin PGM 370 2 SIP CO Service Web Admin PGM 371 165 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features System Networking Hardware VOIB 5 19 2 Session Initiation Protocol S
172. inute intervals or a continuous tone The Alarm Signal may be terminated at the User s phone by dialing the Alarm Stop code or pressing the ALARM STOP button if assigned To rearm the Alarm function the alarm condition must be cleared and the Alarm signal terminated When used as a Door Bell assigned stations receive an Alarm Signal each time the external contact is activated reset is not required Operation At detection of contact operation the Alarm Door Bell signal is sent to assigned station ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Digital Phone To assign a Flex button as an ALARM STOP button Press PGM FLEX Button Feature Type 1 Sys Alarm Reset Feature Code SAVE To terminate an Alarm Signal while idle 1 Dial the Sys Alarm Reset Feature Code a confirmation tone is received and the Alarm Signal is terminated NOTE If the alarm condition is cleared the system will automatically rearm the alarm monitoring OR 1 Press the programmed ALARM STOP Flex button Conditions 1 The Alarm contacts must be dry no voltage or current source connected 2 A station with LCD assigned to receive Alarm Door Bell signals will show ALARM as appropriate 3 If alarm is active during station busy mute ring will be served to assigned station and then after conversation when station go to idle the alarm signal will be sent to assigned station again Assigned stations ca
173. ion SLT To activate a Transfer Broker Call 1 While on an active Call press the Hook Switch to receive the Intercom Dial tone the active Call is placed on Exclusive Hold 2 Place a second Call 3 To alternate between calls shortly press the Hook Switch To activate a Call Wait Broker Call 1 While on an Active Call and an Incoming Call Wait is received press the Hook Switch to answer the incoming Call 2 To alternate between Calls shortly press the Hook Switch Conditions 1 After a Hook Switch Flash if the Call results in an Error Busy No Answer or an Abnormal State the SLT User may shortly press Hook Switch to retrieve the Held Call 2 During a Transfer Broker Call if the SLT User goes On Hook the Broker Call Parties are connected Call Transfer 3 During a Transfer Broker Call if the active caller disconnects from the SLT User the Held Party if another Station is connected to the SLT 4 During a Call Wait Broker Call if the SLT User goes On Hook the Active Call is disconnected and the Held Call will Recall to the SLT 5 During a Call Wait Broker Call if the Active Party disconnects from the SLT the SLT User receives an Error tone after the SLT User goes On Hook a Recall will be received 6 If after a Hook Switch Flash the User takes no action for duration of the Dial Tone Timer the SLT will receive an Error tone once the SLT goes On Hook the SLT will receive a Recall automatically Programming St
174. ion denied the use of Call Forward will receive an error tone in response to attempts to activate Call Forward 3 A forwarded intercom call will signal the receiving station in Tone Signaling mode regardless of the Intercom Signaling Mode at the station 4 Attempting activation of Call Forward will automatically deactivate any activated Display Text Message Active Call Back or Queue requests do not cancel 5 When Call Forward is active a Station can make outgoing calls internal or external 6 For CO IP calls when Call Forward is manually activated it will override any Preset Call Forward assigned for the station or CO IP line 7 Call Forward status is maintained in the System s non volatile memory for protection from power outage 17 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 8 Off Net Call Forward of incoming CO IP calls is essentially an automated DISA call which will establish an Unsupervised Conference such calls are subject to the conditions of a DISA call and Unsupervised Conference and may require entry of an Authorization Code 9 Off Net Forward calls are not answered until the system completes dialing of the external call The call internal or external is then connected to the Off Premise call 10 An unlimited number of stations may be set up in a Call Forward chain forwarding calls from one station to the next However the Call Forward service counter is restricted by the Multi
175. iption The system database can be downloaded to USB memory card automatically on MPB based on programmed intervals Operation 114 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions Programming System Data 1 DB Auto Download Weekly PGM223 Index9 2 DB Download Time PGM223 Index10 Related Features Hardware USB interface 3 72 TENANT GROUP Description One System can be divided into several systems each Station and Co line is assigned to a specific Tenant Group Stations in a group are allowed or denied the ability to place intercom calls to Stations in other groups on a Group by Group basis Each Tenant Group has an Attendant Group If a user dials 0 Attendant Call Feature Code the call is routed to the assigned Attendant Group Additionally the assigned Attendant member can control the Day Night Ring mode for Stations in the group switching from Day to Night mode Each Group is assigned a separate Auto Ring Mode Table for changing the Ring and COS mode automatically during the Day and Night service mode as applicable Operation Operation of Tenant Groups is automatic when programmed Conditions 1 A Station denied access will return an Error tone when attempting to make a call to a particular Tenant Group 2 Tenant does not affect the Station Numbering Plan in the system all stations in the System must have different Station numbers even if they are assigned to different Ten
176. iption amp Operation Issue 1 0 Conditions 1 When receiving a Wake Up signal lifting the handset will return Wake Up Answer Tone 2 The Wake Up alarm ring signal follows the Ring Table 3 If the User does not answer the Wake Up Alarm ring it is repeated according to the Wake Up Retry Counter with the interval of Wake Up Retry Timer NOTE The value N of the Wake Up Retry Counter means that N repetition of Wake Up Retry can occur after the first Wake Up Alarm ring occurs The wake up alarm ring will recur according to the Wake up Retry Time and continues during Wake Up Alarm Ring Timer If no action is taken by the User until the end of the Wake Up Retry Counter the ring signal is presented at the Attendant Station with a display designating the Station number that did not respond to Wake Up Alarm 4 Time hh mm must be entered in the Military format 24 hour 5 The Daily Alarm will reset and repeat each day until erased cancelled however One Time Alarm will reset and cancel automatically 6 When registering Wake up Time if user dials 1 then the One Time Alarm will be set or if User dials 2 then the Daily Alarm will be set Programming Station Data 1 Wake Up Time PGM 134 Index8 2 Repeat Wake up PGM 134 Index9 Table Data 1 Wake Up Answer Tone Web Admin PGM 290 Index65 2 Wake Up Indication Ring Web Admin PGM 265 Index10 Tenant Data 1 Wake Up Retry Count PGM 280 Index 5 2 Wake Up Retry Time PGM
177. ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 2 INTERCOM CALL ICM CALL Description A non blocking ICM is available to all Stations in the System Users may place an Intercom call to other Stations in the System by dialing applicable digits as defined in the System Numbering Plan Operation Digital Phone To place an Intercom call 1 Lift the handset or press the SPEAKER button to receive the ICM dial tone 2 Dial Station number or press the DSS button 3 For Ring Back tone await answer OR 4 For Intercom splash tone speak and await answer SLT To place an intercom call 1 Lift the handset to receive ICM dial tone 2 Dial Station number 3 For Ring Back tone await answer OR 4 For Intercom splash tone speak and await answer Conditions 1 Intercom Dial tone will time out if action is not taken within Dial Tone Time or if the time between digits exceeds the Inter digit Timer Error tone is presented when time out occurs 2 ICM Dial tone is removed after dialing the first digit 3 If the Called Station is Busy Intercom Busy tone is provided for the Busy Tone time 7 seconds then the Error tone is sent by the System the caller may disconnect or activate a feature such as Message Wait Callback prior to the time out 4 For Digital Phone users consecutive Intercom calls can be placed without the need to regain ICM dial tone between calls no need to hang up the user simply presses ano
178. ir eczs MG Feature Description amp Operation Manual ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Revision History DESCRIPTION OF CHANGES 1 0 2009 12 Initial Release Copyright 2009 LG Nortel Co Ltd All Rights Reserved This material is copyrighted by LG Nortel Co Ltd LGN Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws LGN reserves the right to make changes in specifications at any time without notice The information furnished by LGN in this material is believed to be accurate and reliable but is not warranted to be true in all cases LGN and iPECS MG are trademarks of LG Nortel Co Ltd All other brand and product names are trademarks or registered trademarks of their respective companies im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Table of Contents 1 Mtroduct GIN Me 1 1 1 Manual AP Ol CATON me 1 T1 Organization PM 1 1 1 2 Feature InformallOh i RR XR E SERA ARR ERRARE RARE RN AER RAE ERA RR RA RR RR RR 1 1 2 System Capacities m 2 2 Directory Number DN sseseessesoesocsccesessossceocescescescescescescescescescesoee 4 Aic ec 4 2 2 Basic Features cisorimo Fo eH PRU DEAE COE E ISe
179. ker Call Conference Room Hardware 3 21 3 Unsupervised Conference Description A Digital phone user may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without supervision from the user The system will disconnect the Unsupervised conference if disconnect is detected with only two parties connected or at expiration of the Unsupervised Conference timer A Disconnect Warning tone is provided fifteen seconds prior to expiration of the timer 34 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 If enabled either party in an Unsupervised Conference can request the Unsupervised Conference timer be extended The party enters the Timer Extension feature code and a digit 1 to 9 indicating the Timer extension multiplier the system will then extend the timer based on the dialed digit multiple of the Timer For example if the Unsupervised Conference timer is 5 minutes and the user dials the digit 4 the timer will extend to 20 minutes 4 multiplied by 5 minutes Operation Digital Phone To set up an Unsupervised Conference 1 Establish a conference by the normal procedure 2 Goes On Hook then remained External users can communicate without Supervisor To set up a Supervised Conference 1 Establish a conference by the normal procedure 2 Press the CONF button the button LED will flash to indicate the Supervised Conference activation onc
180. l Programming Station Data 1 Station CLI Attributes PGM 135 CO Line Data 1 Own Code Incoming PGM 165 Index9 2 Own Code Outgoing PGM 170 Index12 3 Representative CID Outgoing PGM 170 Index1 1 Related Features Hardware PRIB BRIB 171 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 22 ISDN SUPPLEMENTARY SERVICES In many cases the ISDN Service Provider will offer enhanced services available for User Subscription The System allows access to these ISDN Supplementary Services implemented under the ETSI standard as described 5 22 1 ISDN Call Deflection Description When ISDN Supplementary Service Call Deflection is supported a User can Forward Incoming Calls on the ISDN Line directly through the ISDN without the need to establish a connection through the System When Call Deflection is used the System sends a Call Deflection Request Message with the telephone number to the ISDN The ISDN then sends Incoming Calls to the desired telephone number In this case the System does not set up a CO Line to CO Line Unsupervised Conference connection for the call Operation Digital Phone To activate ISDN Call Deflection for an External Phone Number 1 Lift the handset or press the SPEAKER button to receive dial tone Press the FWD button Dial Forward condition 1 4 or Dial CO Access Code and desired External Phone Number Replace the handset and return to idle cO c
181. l 4 Messages can be retrieved in either a FIFO First in First out or LIFO Last in First out Programming Station 1 Station VMIB Attributes PGM 145 121 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Numbering Plan 1 VMIB Access PGM 113 Related Features Message Retrieval Options Remote Message Retrieval Multiple Voice Mailbox Support Hardware VMIB 3 74 3 3 Remote Message Retrieval Description The System permits remote Users access to their Mailbox After accessing the VMIB Voice Mail operation follows the local procedures Operation Remote Caller To access Voice Mailbox from a remote location 1 Lift the handset 2 Dial the telephone number of a DISA assigned CO Line assigned for answer by a VMIB Auto Attendant OR 3 Dial a Station Group number assigned for answer by a VIMB Auto Attendant 4 Upon answer dial VIMB Access Feature Code the Request for Mail Box Number prompt will be presented 5 Follow local access procedures Conditions 1 The conditions associated with Message Retrieval and Message Retrieval Options apply 2 The conditions associated with DISA DID apply Programming Station 1 Station VMIB Attributes PGM 145 Numbering Plan 1 Feature Numbering Plan VMIB Access PGM 113 Related Features Message Retrieval Options VMIB Auto Attendant Message Retrieval Hardware VMIB 122 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 7
182. l operate as a call coverage button This feature must be programmed by the Administrator individual users cannot set this feature Operation If Programmed Station Call Coverage is automatic Conditions Programming Station 1 Station Number Type PGM 130 Index1 2 Flex Button Assign PGM 126 3 DN Flex button Ring Option PGM 126 Index2 4 DN Flex button Access PGM 126 Index3 Related Features Hardware 87 irec MG Release 1 Feature Description amp Operation Issue 1 0 3 64 SYSTEM GROUPS Description Stations can be grouped for call routing dialing call pick up or other various purposes The following groups can be defined e Station Group Terminal Circular Ring Longest Idle VM e Pilot Hunt Group e Pick Up Group e PTT Group e Command Conference Group e Interphone Group e Paging Group 3 64 1 Station Group Description Stations can be grouped so incoming calls may be routed to an idle station in the group The different types of Station Groups are described e Terminal Group Calls to a station in a Terminal Station Group that encounter an unavailable or go unanswered will be routed through the hunt process The call will proceed to the next listed station in the group until reaching the last listed station The queued call may be taken out of the group if set to forward to an overflow destination e Circular Group Calls to a station in the Circular Group will go to the station if unavailable
183. lash To retrieve a held conference call 1 Press the CONF button all parties will be reconnected 33 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 SLT To establish an ad hoc a conference 1 Establish the first call 2 Press the hook switch the connected party is placed on exclusive hold and the user receives a dial tone 3 Dial the Conference Member Add Code 4 Place the second call 5 When connected repeat steps 2 4 above to add additional parties 6 When completed adding parties quickly press the hook switch twice within 2 seconds all parties will be connected Conditions 1 The CONF button will remain illuminated at the initiators phone for the duration of the conference 2 f the system receives a disconnect signal and no internal parties remain in the conference the conference will be terminated and all remaining parties will be disconnected 3 The normal Hold Recall process is applied to a conference on hold using the Unsupervised Conference Recall timer for recall timing 4 If while setting up a conference a system error tone is received the initiator must press the CONF button SLT must hook flash to regain the Intercom dial tone 5 A station that is busy in DND or other non idle state cannot be added to a conference Programming Station Data 1 Conference Access PGM 133 Index2 Related Features Automatic Speaker Select Hold Recall Unsupervised Conference Bro
184. lated Features Class of Service Auto Service Mode Control Day Night Timed Ring Mode Authorization Codes Password Hardware 44 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 30 DIFFERENTIAL RING J Description Differential Ring provides one of 4 different audible Ring signals to be assigned to a Digital Phone allowing users to determine which phone is ringing and the type of call Intercom or CO IP When the phone receives an incoming call the designated ring signal is provided over the speaker Different selections are assigned for Intercom and CO IP calls Operation Digital Phone To select the desired ring tone 1 Press the PGM button Dial 2 Ring Selection Dial 1 Intercom or 2 CO IP ring Dial 1 Ring Source Dial Ring Tone selection 1 4 Digit Phone 1 8 IP Phone 6 Ring Tone is presented 7 Press the SAVE button meN Conditions Programming Station 1 Differential Ring PGM 124 Index3 4 Related Features Hardware 3 31 DIGIT CONVERSION Description When a User dials digits the dialed digits are converted according to the Digit Conversion Table before the Numbering Plan is checked Digit conversion is performed on outside incoming CO calls in addition to converting User dialed digits e Time Zone for Digit Conversion The pressed digits can be converted into a different digit stream according to the time zone Always Day Night Timed zone and LCR
185. ll Operation IP Trans coding is automatic Conditions 1 The system codec for the VOIB can be changed anytime within an IP call 2 The VOIB DSP can generate and detect in band DTMF and Call Progress tones in support of DISA functionality 3 For complex trans coding g 723 g 729 the VOIB DSP will require 2 channels Programming Related Features Hardware VOIB8 or VOIB24 3 46 LAST NUMBER REDIAL LNR Description The last number dialed is stored up to 32 digits in the station s Last Number Redial LNR buffer The user may request the system redial the last dialed number without the need to dial the number 62 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Digital Phone users can display stored LNR numbers on the phone LCD using the REDIAL or SPEED button and VOL UP VOL DOWN buttons to select the number to dial from the list and place a call Operation Digital Phone To use LNH using REDIAL button 1 Lift the handset or press the SPEAKER button 2 Press the REDIAL button 3 Press the VOL UP VOL DOWN button to highlight the desired number 4 Press SAVE or REDIAL to dial the number highlighted To use LNR with SPEED button 1 Lift the handset or press the SPEED button 2 Dial SLT To use LNR 1 Lift the handset 2 Dial the Last Number Redial code Conditions 1 For Digital Phones with LCD display the LNR redial buffer will store duplicate numbers
186. ll by pressing the appropriate button without the need to lift the handset or press the SPEAKER button Audio from the CO IP Line or Called Station is sent to the Speaker as if the User pressed the SPEAKER button and the Speakerphone MIC is activated Operation Digital Phone To access an Internal or External System Resource 1 Press an assigned FLEX button for the appropriate resource the SPEAKER will be activated Conditions 1 This feature does not apply to Digital Phones not equipped assigned with Speakerphone the User must lift the Handset 2 Paging while on the Speakerphone may cause feedback from Paging Equipment if Auto Speaker is enabled and a PAGE ZONE button is pressed the display will show LIFT THE HANDSET To complete the page User must lift the Handset within the predefined 5 second period or the phone will return to Idle Programming Station Data 1 Auto Speaker Selection PGM 121 Index1 Related Features Hardware Digital Phone 6 4 BACKGROUND Music BGM Description A Digital Phone can receive audio generally music from an Internal or External Source while it is Idle Music from the source is received over the Speaker and will be disabled during Ringing Paging or when the Station is Off Hook 176 irec MG Release 1 Feature Description amp Operation Issue 1 0 Operation Digital Phone To listen to Background Music 1 Press the PGM button and Dial 24 2 Select the desired BGM So
187. ll or trunk dials COS will be applied Operation If set CO COS operation is automatic Conditions Programming CO Line Data 1 CO COS Assign PGM 177 Related Features Hardware Description Each CO IP Line can be assigned a Ring No Answer Preset Forward destination An incoming call on the CO IP line will be routed to the designed Ring Destination following expiration of the CO IP Line Preset No Answer Forward Timer Preset Forward destination determined according to the Ring Assignment Table Operation If set CO IP Line Preset Forward is automatic 156 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Conditions 1 This feature can be set for each Normal type CO Line not DID type CO Lines 2 CO IP Line Preset Forward is available only when Incoming CO Ring Group destination is DN not activated when destination is a Station Group or CCR CO IP Line Preset Forward will override Call Forward No Answer at a Station 4 f Destination Station has an External No Answer Preset Call Forward destination set and the timer is same as CO Preset Forward Timer CO Preset Call Forward will take priority Otherwise the timer that expires first will be applied and Forward Destination will be applied according to the expired timer 5 CO IP line Preset Forward is disabled if the Preset Forward Timer is set to 0 6 CO IP line Preset Forward destination cannot be a VM Group 7 CO IP line Preset F
188. m Data 1 SMDR Attributes PGM 232 CO IP Line Data 1 Charge Mode PGM 160 Index1 1 Related Features Station Message Detail Recording SMDR Call Cost Display Hardware PRIB BRIB 5 21 2 Calling Called Party Identification CLIP COLP Description The System receives Calling Line Identification Presentation CLIP in the ISDN call Set up Message The Answering Party Identification which may be different from the Called Party is received in the ISDN Connect Message is called Connected Line ldentification Presentation COLP When provided the Digital Phone LCD the identification which is also included in call records The received identification may be sent to a selected serial port Digital Phone Display LINE XXX RINGING 03438502821 CLI Serial output 1 When CLI is entered through a normal CO Line or not dialed the destination through DID line e AAA BBBBBBBB 2 When CLI is entered and the Station number is called through DID line e AA A BBBBBBBB DDDDDDDDD EEE gt CCCCCCCC 3 When CLI is entered and Station answers the ring e AAA BBBBBBBB DDDDDDDDD EEE FFFFFFFF 168 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Where e AAA ISDN CO line number e BB B CLIP e CCCCCCCC Called Station e DD D Speed Dial Name e EEE Speed Dial Bin Number 3 or 4 e FFFFFFFF Answering Station The System will also compare the identification to the Speed
189. m MPB IP address 2 Boot the SIP Phone which will activate registration with the System Conditions 1 The SIP Phone not supporting standard SIP protocol is not supported 2 Support for 3 party SIP phones requires a license 3 The 3 party applications supporting standard SIP protocol can be registered 4 The System checks the SIP status periodically if the System does not receive the REGISTER message from the SIP Phone in Registration Time the SIP Phone registration attempt is cancelled 5 A VOIB channel is needed for the SIP Phone to Place or Receive Calls Programming Related Features Hardware 214 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 9 2SIPNAMEREGISTRATION Description If the SIP phone has a Function to register its own Phone Name when a call is placed the SIP Phone Name is displayed on the Called Party Station Operation Conditions Programming Related Features Hardware 9 3 SIP PLACING CALLS Description The SIP Phone can place Intercom or External Calls To place a Call a VOIB channel should be available Operation To place an Intercom Call 1 Dial station number 2 Press the OUTGOING button on the SIP Phone To place an External Call 1 Dial the CO Access Code and telephone number 2 Press the OUTGOING button on SIP Phone Conditions 1 If the SIP phone does not have an OUTGOING button dial or wait in order to make a Call refe
190. meric Entry Chart Graphical LCD phones ex LKD 30DH may use the following table for entering alphanumeric characters Alternate Alphanumeric Entry Chart Letter Type ABC ABC Button depressions im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 SLT Letter Type Uppercase Lowercase Dial P de ABC ABC m button Button depressions To activate a Display Message 1 DaN Lift the handset Dial SLT Programming code Dial 41 Display Message code Dial the Message number 0 9 or for User s Custom Message Enter auxiliary input hh mm mm dd etc as needed Press the hook switch confirmation tone is heard To cancel an active Display Message 1 2 Lift the handset Dial SLT Feature Cancel code To enter the User Custom Message 1 Lift the handset 2 Dial SLT Programming code 3 Dial 41 Display Message code 4 Enter the Message contents up to 16 characters refer to Alphanumeric Entry Chart 5 Press the hook switch confirmation tone is received System Attendant To activate Display Messages for other stations 1 NOAA PWN Press the PGM button Dial 051 Attendant Display Message code Dial the desired Station range To scroll through the available messages press VOL UP VOL DOWN button Dial the Message number 0 9 or for User s Custom Message Dial auxiliary input hh mm mm dd etc as needed Press
191. meric Entry Chart Graphical LCD phones ex LKD 30DH may use the following table for entering alphanumeric characters Alternate Alphanumeric Entry Chart Letter Type l Uppercase Lowercase Num buton ABC ABC Button depressions 82 im Cs MG Release 1 To Feature Description amp Operation Letter Type Dial Pad Lum pue e button ABC ABC rogram a Station Speed Dial number using the 3 soft key LCD display phones SLT 1 Press the DIR Soft key 2 Dial 1 or Press the OK Soft key with Station Speed selected 3 Press the ADD Soft key Issue 1 0 Button depressions STATION 2000 T 14 MAR 09 11 45 am LOG DIR REDIAL gt 1 gt STATION SPEED 2 SYSTEM SPEED OK EXIT SPD NO LAST SAVE BACK SEARCH ADD 4 Dial the Speed Dial bin number or press OK button Dial the CO IP Group Access code Dial the number to be stored Press the SAVE button OMONOW Press the SAVE button To dial using Station Speed Dial 1 Lift handset 2 Dial SLT Speed Dial access code 3 Dial the desired bin number To program a Station Speed Dial number 1 Dial SLT Programming code Dial SLT Speed Dial access code Dial the Speed Dial bin number Dial the CO IP Group Access code Dial the number to be stored apoy 83 ENTER SPEED BIN NO 000 BACK OK EXIT If desired enter a name refer to Alphanumeric Entry Chart im
192. n be changed using Alarm Assign PGM121 Flex1 2 Only Stations assigned with Alarm ring can terminate the alarm signal LIP Phone and normal LKD Phone stations can be assigned as alarm stations In signal mode station will return alarm ringing again if an assigned station user does not reset the alarm signal prior to the station returning to idle 8 When the alarm is ringing the alarm signal must be reset so phone operation will be fully functional fixed or flex buttons do not operate and the user cannot hear the dial tone during alarm ringing NO oS Programming Station Data 1 Alarm PGM 121 Index12 System 1 Alarm Enable PGM 227 Index1 2 Alarm Contact Type PGM 227 Index2 3 Alarm Mode PGM 227 Index3 4 Alarm Signal Mode PGM 227 Index4 Related Features Door Open Hardware Digital Phone External contact connected to Alarm input of MPB refer to iPECS MG Hardware Description amp Installation Manual im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 3 AUTHORIZATION CODES PASSWORD Description An Authorization Code is tied to a DN and provides a means to control access to Walking COS or DISA and may be required for outgoing CO IP Lines based on the configuration of the database When users dial a valid Authorization Code the system invokes the Station COS The Station Authorization Code includes the associated station number and the assigned code A Station Authorization Code is
193. n or station group OR Dial CO Group Access code and desired external phone number Press SAVE button to save Replace the handset return to idle 16 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 To deactivate Call Forward 1 SLT Press flashing FWD button Call Forward will deactivate FwD LED button is turned OFF To activate Call Forward Unconditional Busy No Answer 1 2 3 4 e OR Lift the handset to receive Dial tone Dial Call Forward feature code Dial 1 4 Call Forward code as desired Dial station or station group to receive calls Dial the CO Group Access code and the desired external phone number Press hook switch to save Replace the handset return to idle To activate Call Forward Remote Follow me 1 DPN N Lift the handset Dial Call Forward code Dial 0 Remote Forward code Enter the Station number Station Authorization Code Password Dial 0 Remote Forward condition Dial the destination station or station group OR Dial CO Group Access code and desired external phone number Press hook switch to save Replace handset return to idle To deactivate the Call forward 1 Lift the handset to receive a stutter Dial tone 2 Dial Call Forward feature code as desired 3 Dial to cancel Call Forward Conditions 1 Astation receiving a forwarded call can transfer the call to the forwarding station 2 A stat
194. n the secretary answers the call the call can be put on Hold The secretary will be able to inform the executive that there s a held call on a button requiring an additional button programmed for hands free access to the Executive DN When the secretary presses the button it would be possible to tell the executive to answer the held call The Executive s DN button may have a delayed ring option instead of no ring option the executive will hear the ring signal after programmed delay Since two stations executive and secretary ring after delay time either Executive or Secretary can receive the call This setting helps when the Secretary is not at their desk temporarily Operation To program Executive Secretary Forward 1 Assign a DN as MADN to be used as Executive s Secretary for calls 2 Register a DN flex button at the Secretary Station and Executive Station 3 Set the DN flex button Ring option as No Ring or Delayed Ring at the Executive Station 4 Enable the Forced Hands free Access option at the Executive and Secretary Stations 5 Assign the Executive station flex button as telephone number Forced Hands free code Secretary Station number for use when Executive intercom calls the Secretary 6 Assign Secretary station flex button as Telephone number Forced Hands free code Executive station number to use when Secretary Intercom calls the Executive Conditions 1 An Executive may have multipl
195. n the unavailable mode the next available Attendant in a Tenant will receive Attendant calls If All Attendants in a Tenant activates Night Attendant or the System is in Night mode Calls will be routed to the Night Attendant Group Operation If set Night Attendant Group operation is automatic Conditions 1 Night Attendant activates when all members of an Attendant Group activate DND the Night Group will receive Attendant Group Calls until Attendant Member Station is available 2 Night Attendant activates when Ring mode is changed to Night mode 3 LIP LKD LDP series Phones set to SADN type can be assigned as a member of a Night Attendant Group Programming Tenant Data 1 Night Attendant Group Assignment PGM 275 2 Night Attendant Group Greeting Queuing Tone PGM 276 3 Night Attendant Group Attribute PGM 277 Related Features Hardware 7 3 GREETING QUEUING TONE SERVICE Description The System can provide a Greeting tone or Queuing tone when a call is routed to an Attendant Group or Night Attendant Group When a call is routed to the Attendant Night Attendant Group the pre assigned Greeting or Queuing Tone will be provided to the caller The tone will be provided according to the Tone Time Delay Time Repeat counters There are 5 types of Tones e NORMAL System Tone 01 19 Tone Freq in PGM 264 e PROMPT VMIB Prompt e ANNOUNCEMENT VMIB Announcement e INT MOH e EXT MOH 198 im ecc MG Release 1 Feature Des
196. nd SIP Phone with ID password 3 58 1 Registration with MAC Address Description Using the defined MAC address registration the system allows IP Phones DTIM and SLTM devices with matching MAC addresses to register regardless of the Database Protection Switch DPS position im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Hegistration is automatic Conditions Programming System Info 1 IP Phone Phontage Registration Table PGM 106 2 DTIM SLTM Registration Table PGM 107 3 Logical Slot Assignment PGM 104 Index2 4 Slot Assignment amp Logical SLOT Assignment PGM 101 PGM 103 Related Features Hardware 3 58 2 Registration with ID Password Description The System can be programmed to register a Phontage or SIP Phone using an ID amp Password Devices with matching ID amp Password can be registered regardless of the Database Protection Switch position Operation Registration is automatic Conditions Programming System Info 1 IP Phone Phontage Registration Table PGM 106 2 Logical Slot Assignment PGM 104 Index2 Related Features Hardware 3 58 3 Registration with Station Number Description System allows IP Phone registration if the IP Phone Station number matches the Station number designated regardless of the Database Protection Switch position Operation Registration is automatic 78 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0
197. ndset go on hook Oo 0I SLT To make a page 1 Lift the handset Dial the appropriate paging code Dial 2 for VM paging If assigned after the Page Ring make announcement or hear VM message Replace the handset go on hook arwh Conditions 1 If paging user is making a VM Page then user will hear the recorded VM message 2 During VM paging Meet Me Page Answer function is available Programming Station Data Station Group Data Tenant Data System Data Numbering Plan Internal Page Group Access PGM 151 Page Group PGM 205 Page Tone Web Admin PGM 290 Index33 Paging Timeout Timer PGM 220 Index4 VM Page Message Record PGM 113 Index88 Int Page Answer Code PGM 115 Index2 Page AUTO Answer PGM 113 Index1 4 won e Related Features Internal External amp All Call Page Meet Me Page Answer Hardware 147 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 4 11 PUSH TO TALK PAGING Description Digital Phone can be assigned as a member of one of the System s Push To Talk PTT Page Groups The Digital Phone User may log in or log out of any one or all PTT Groups it is a member of Once logged in the User may place or receive One Way Page announcements to from other Users who are logged in to the same PTT group To place a PTT Page announcement the User must press and hold the PTT Flex button An Attendant may log in out other Stations to from PTT groups Operation
198. ne incoming calls will be rejected until the phone returns to Idle cancel DND mode Conditions 1 If the SIP phone has a DND Function it will not operate correctly if the DND message is not compatible between the SIP Phone and the System Programming Related Features Hardware 9 9 SIP 3 PARTY CONFERENCE Description The SIP phone can make a 3 party conference Operation Refer to the SIP Phone User Guide to set up a Conference Conditions 1 If the SIP phone has a Conference Function it will not operate correctly if the Conference message is not compatible between the SIP Phone and the System Programming Related Features Hardware 218 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 9 10 SIP CALL WAIT BROKER CALL Description The SIP phone can initiate Broker Call when the SIP Phone User receives Call Wait indication Operation Refer to the SIP Phone User Guide to initiate Broker Call Conditions 1 If the SIP phone has a Call Wait Broker Call Function it will not operate correctly if the Call Wait Broker Call message is not compatible between the SIP Phone and the System Programming Related Features Hardware Description The SIP phone can Send and Receive SMS messages with other Stations Operation Refer to the SIP Phone User Guide for SMS Conditions 1 If the SIP phone has a SMS Function it will not operate correctly if the SMS message is not compatible between the SIP Phone
199. ne must be available for the system to notify the mobile user of the incoming call 6 Hold and Transfer Recalls to the mobile phone are sent to mobile phone and Mobile Extension and Mobile phone simultaneously 7 Station Group calls can be routed to the active Mobile Extension Programming System Data 1 Mobile Attributes PGM 236 Station Data 1 Mobile Extension Access PGM132 Index6 2 Mobile Extension Number Attributes PGM 146 Related Features Do Not Disturb DND Station Message Wait Call Back Attendant Recall Distributed Control Network Hardware 3 51 MULTIPLE LANGUAGE SUPPORT Description With the VMIB the system can support three 3 languages simultaneously Prompts in the desired languages are loaded into the VMIB memory along with the Language Selection prompts To assure the proper language is employed the Language Selection prompt is played when an incoming call is assigned to be answered by a DID DISA Auto Attendant or Station Hunt group announcement The Language Selection prompts are played in multiple phrases one in each of the equipped languages with a request for the caller to input a digit to select the appropriate language The system then employs the defined announcement DID DISA etc recorded for the selected language Operation System automatically plays the Language Selection prompts and plays prompts in the selected language To record a VMIB Multi Language Selection prompt at the Attendant
200. ne that supports H 450 can activate Call Completion 2 A station can leave or have only one callback message and a new request will be left as a message wait indication on the busy Station 3 A voice message cannot be left even though the VMIM VSF is installed at a local System 4 f the Call Originator does not answer the Call Back ring within Net Timer the call will be cleared 5 There are two modes Connection Mode and Connectionless Mode this can be set at PGM 320 Index 8 Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 Numbering Plan 1 System Numbering Plan PGM 111 2 Feature Numbering Plan PGM 113 System 1 Intercom Busy One Digit Service PGM 237 3 68 2 5 Call Offer Description A busy user on one node can be given notification that another call is waiting from another node It is similar to the Camp On function Operation To activate Call Offer 2 Dial a Station number on another System when busy tone is received press the Call Wait button or Call Wait Feature Code The Busy Station will receive an Off Hook Muted Ring the calling station will hear a ring back tone instead of a busy tone To answer the Call Offer 1 OR Press the flashing CO line button while receiving a muted ring 106 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 The muted ring is changed to a normal CO ring the current call
201. ng Station Data 1 Auto Dial Digit PGM 138 Index1 2 Auto Dial Pause Time PGM 138 Index2 Related Features Speakerphone Intercom Call ICM Call Station Flexible Buttons Hardware 185 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 14 DIFFERENTIAL RING Description The User can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from other nearby phones Up to 8 Ring tones can be stored in the iPECS Phone permanent memory the first 4 tones are fixed and the other Ring tones can be downloaded from a library of 10 Ring tones stored in the System protected memory After downloading a tone from System memory it can be selected as the Differential Ring Tone Operation iPECS Phone To download a Ring Tone from System memory 1 Press the PGM button 2 Dial 23 Ring Tone Download code 3 Select the desired Ring tone location 5 8 4 Select the Ring source using the VOL UP VOL DOWN keys and press the SELECT button or dial the appropriate ring number to select 5 While listening to music Dial 1 to save the selected music source Dial 2 to return previous step To select the downloaded Ring Tone 1 Press the PGM button 2 Dial 21 Intercom Ring tones or 22 CO IP Ring tones 3 Press the OK soft button or fixed button 4 Dial the desired Ring tone digit 5 8 5 Press the SAVE button Conditions 1 The downloadable Ring tone files are stored in
202. ng IP Devices amp Fractional Module Tables 77 3 58 1 Registration with MAC Address oacaiscsececcsavsasctesstesaccestebaceateete saapeadasescseeadiarsedezauedenaniseadieeee 77 3 58 2 Registration with ID Password ied ose detcuseustieoenitetnetesssie cede aided ened eda edueeee 78 3 58 3 Registration with Station Number cccsscccceeeseeceeeceeeeeeeseeaeeeeesenaaeeeensaaaaeeesenaaeeesseeseeeans 78 3 59 Remote Device Zone Management cscsscsscsscsscssssesssscecssccessscssesscssessecsessecsescesses 79 3 60 Remote Services Managed Net eere eee e eese esee ee eese e enses enses ense tn en aeno 80 zRoalgliuedsr ll meeertee 80 ERE rr e 81 3 62 1 Speed Dial Pause Insertion isi ose teu assu bu per M MEE PII E DM NE M LM MM HMM nne 81 3 602 2 Station Speed BE eMe Dr TE 81 3 62 3 System Speed Dial MC 84 3 63 Station Call Coverage me S 87 SOE SV SHIM GOS eee 88 xx Nic us POO SEY 88 O82 Pilot Hunt GOUD mE R 90 3043 RICK UD GTOUD son a A E E E eer E 90 io E PUSH To qiaNBEt e 91 3 64 5 Command Conference GIOUD sces undi o etc ank eoe eh Ero ite ti Eisen eR E vua erenn nerne enne 92 3 64 6 Interphone Group eise ssiiies seen nn nensi tn nnns n sh th
203. nt Keyset 1 Insert the USB memory to the USB port in MPB board 2 Press the PGM button 3 Dial 093 Attendant Station Program code MOUNT USB MEMORY PLEASE WAIT 4 Number of DB files in USB memory is displayed DB FILE NUM TOTAL 2 PRESS 0 1 TO VIEW FILE 5 Dial the Number of DB file to display the appropriate DB file name 0 MGDB_ALL090101 adm PRESS HOLD TO UPGRADE 6 Press the HOLD button to upload the Database 7 Following Upload the result is displayed and Keyset will return to Idle 208 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 DB UPLOAD FROM USB UPLOAD SUCCESS 8 Restart the System Conditions 1 DB Upload Feature can support up to 10 ROM image files at the Attendant Keyset Programming Tenant Data 1 Attendant Group Assign PGM 270 Related Features Hardware 209 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 8 SLT B1BmokRCAL O 8 1 BROKER CALL Description Broker Call allows an SLT User to engage in 2 Calls alternating between the two Parties so that the conversation with each Party is private There are two types of Broker Call e Transfer Broker Call 2nd Call is originated by the SLT user e Call Wait Camp On Broker Call 2nd Call is delivered to the SLT through a Call Wait Operat
204. o forward the message and memo SLT To retrieve Voice Mail locally 1 Lift the handset 2 Dial the VMIB Access Feature Code the Mailbox amp Password will be presented sequentially 3 Enter the Mailbox number Station number and corresponding password if entry is valid the Number of Messages prompt will be presented 4 Dial desired option code 1 Play New Messages 2 Play Saved Messages 8 Set Greeting or Password Disconnect 0 Operator 9 Replay Prompt 5 Following selection additional prompts will be presented 6 At completion of session hang up to return to idle To attach a memo to the current voice message 1 After Message Playback dial 7 during or after Message Option Prompt 2 Following the beep record the desired memo 3 Dial to stop recording and store the memo 4 During or after the New Old Option Prompt dial 4 to forward the message and memo Conditions 1 If no new old messages are available pressing 1 or 2 is an invalid operation and the User receives the Invalid Entry prompt or No Message prompt 2 If the dialed number is not recognized the Invalid Entry prompt is played after the second invalid entry the User is disconnected 3 The User may dial digits at any time during Voice Mail playback System Prompt or silence the user must dial a digit in response to a System Prompt within the CCR Analysis timer or the System will return an error tone and disconnect the cal
205. ocation An Agent may only logout from an activated Hot Desk phone 4 The Flex button map of the Hot Desk station is fixed and will not take on the configuration associated with the Agent s station ea 60 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 5 The number of Hot Desk phones is limited by the physical station port number Hot Desk users are limited by the additional station number of the System capacity 6 Each Hot Desk phone and Hot Desk user Agent requires a separate station number DN in the system 7 When a Dummy Terminal seizes a SADN type number Sub DN the Hot Desk feature cannot be supported Programming Numbering Plan 1 Hot Desk Feature Code PGM 113 Station 1 Dummy Terminal PGM 121 Index8 2 Station Number Type PGM 130 Index1 3 Station Password PGM 131 Index4 4 Hot Desk Agent Number PGM 131 Index8 System Timer 1 Hot Desk Logout Timer PGM 220 Index2 Related Features Call Forward Hardware Digital Phone 3 44 IN ROOM INDICATION Description When an Executive is in the office their Secretary can press the programmed LED In Room Indication button signaling other stations of the Executive s status Operation To program In Hoom Indication 1 Using Admin Programming set a MADN type DN number to be used as an In Room Indication button 2 Enter DND Status Change code to register auto dialing digits for the DN 3 Assign a flex button for the DN at the Secretary
206. on automatically Prime DN will be selected and saved 4 SNR is saved in permanent memory protected from power failure 5 Manually dialing a Flash during a CO call will cause only those digits after the Flash to be stored and re dialed as the SNR Programming Related Features Station Speed Dial System Speed Dial Last Number Redial LNR Hardware Digital Phone 187 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 6 16 SPEAKERPHONE Description Digital Phones equipped with a Speakerphone can use the telephone hands free in two way conversations Operation Digital Phone To activate the Speakerphone 1 While on a Call or when placing a Call press the SPEAKER button the LED will illuminate To switch from Handset to Speakerphone 1 While on a Call press the SPEAKER button the LED will illuminate 2 Replace Handset the Speakerphone is activated To terminate a Speakerphone call 1 While on a Call using the Speakerphone press the SPEAKER button the LED will extinguish Conditions 1 If Automatic Speaker Select is enabled at the Station pressing a DSS DN CO Line Access Code or Speed Dial button will automatically activate the Speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Group Listen is enabled pressing the SPEAKER button while using the handset will send audio to both the Handset and Speaker How
207. on in the same station group All ringing calls except Private Queue Callbacks are subject to Pick up by other stations in the same group Digital phone users may assign a Flex button as a GROUP CALL PICK UP button Operation Digital Phone To assign a GROUP CALL PICK UP button PRESS PGM FLEX Button Feature Type 1 Group Pickup Feature Code SAVE To Pick up a call ringing at another station 1 Lift the handset or press SPEAKER 2 Dial Group Call Pick up code OR 3 Press the programmed Group Call Pick up button SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial Group Call Pick up code Conditions 1 To pick up a CO IP call the station must have an idle appearance button 2 When several calls are ringing at a station simultaneously Call Pick up will connect the first call received 3 Queue callback calls are not subject to Call Pick up receives error tone 4 Only ringing intercom calls are subject to Call Pick up Hands free announced intercom calls cannot be picked up by another station 5 When a station belongs to multiple groups calls received are routed to the group with the lowest station number Programming Numbering Data 1 Feature Numbering Plan PGM 113 Station Group Data 1 Station Group Attributes Pick up Option PGM 200 Index5 2 Call Pick up Group Attributes PGM 204 23 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1
208. one a CO Line can be seized according CO Group Access Programming Numbering Plan 1 CO Group Access Code PGM 114 Station Data 1 CO IP Group Access PGM 150 CO Data 1 CO Group Access Code Attributes PGM 180 Related Features Hardware 150 irec MG Release 1 Feature Description amp Operation Issue 1 0 5 4 CO LINE FLASH Description Analog CO Lines recognize a brief open or ground connection Flash as a request for a new dial tone When used behind a PBX a CO Line Flash is often used to activate a PBX feature or Call Transfer Operation Digital Phone While connected to an Analog CO line 1 Press the CO Flash button the System automatically will generate a Flash on the CO Line SLT While connected to an Analog CO line 1 Press the Hook switch 2 Dial CO Flash Feature Code Conditions 1 Stations may Flash on a CO Line defined for PABX operation and will experience COS dialing restrictions if a PABX Trunk access code is dialed 2 During Flash the LED for the CO Line button will remain lit A Flash may be stored as a part of a Station or System Speed Dial number 4 While connected to an Internal Call or Dial Tone pressing the CO Flash button will re access the ICM Dial tone 5 Flash function is not available on Digital CO Lines like ISDN VoIP and R2 aa Programming Numbering Plan 1 Feature Numbering Plan CO Flash PGM 113 2 Feature Numbering Plan CO Line Access PGM 113 System Da
209. one for 30 seconds and phone will be placed out of service locked out The LED of the associated DSS buttons as well as the Station ICM button will flutter flash rapidly to indicate the out of service state For Digital Phone users if the SPEAKER is used the Station will receive the Error tone for 30 seconds and then automatically return to idle Operation Operation of Intercom Lockout is automatic based on the Dial Tone amp Inter Digit Timers Conditions 1 If the Station is assigned with the Howler Tone the Error tone is presented at the expiration of the Error Tone Timer The Howler Tone is presented for the Howling Tone Timer expiration and the Station is placed out of service lockout and silence 136 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Station Data 1 Howling Tone PGM 121 Index7 Tenant Data 1 Dial Tone Web Admin PGM 290 Index1 2 Related Features Hardware 4 6 INTERCOM STEP CALL Description When the Busy Tone is received on a dialed Intercom call the User may place a call to another Station by dialing the last digit of the Station number The System replaces the last digit of the previously dialed Busy Station with the dialed digit and places an Intercom call to the new Station number Operation Digital Phone To activate Step call 1 While receiving Busy notification on a dialed ICM call dial a digit other than the last digit of the busy Station in
210. or Pilot Hunt e Transfer No Answer Transferred call goes unanswered the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone Pilot Hunt or Transfer Station e No Answer If an incoming call goes unanswered the call can be set for routing destination Disconnect ATD CO Ring Assign Alt Ring table Tone or Pilot Hunt Operation If set Alternate Outgoing CO Service is automatic Conditions 1 This feature can be set for each CO line If attendant is not assigned and it calls an incoming CO call it plays error tone If there is no voice mail resource or all voice mail channels are busy it plays error tone The destination is set differently according to Day Night and Timed modes If the destination is a ring table all features of ring table can be applied ar 0 I Programming CO Line Data 1 CO Line Data PGM 160 2 Outgoing CO Alternative Attribute PGM 173 Related Features Hardware 155 ir cCczs MG Release 1 Feature Description amp Operation Issue 1 0 Description For calls that are initiated using an Access Code the sending digits can be set for en blocked or overlapped Operation If set Digit Sending Mode is automatic Conditions Programming CO Line Data 1 Digit Sending Mode PGM 162 Index2 Related Features Hardware Description The permission restriction level can be set for each CO line If an Internal user with lower level permissions attempts a ca
211. or the VMIB and the station is defined under the Web Admin 4 The Voice message can be attached to the e mail notification as a wav file if the Attach Message option is enabled If disabled the notification e mail does not include an attached wav file Programming Station Data 1 Station VMIB Attribute PGM145 2 SMTP Mail Server IP Address Web Admin User Mail Address SMTP Mail Server ID SMTP Mail Server Password Attach Message Option Related Features VMIB Integrated Auto Attd Voice Mail Hardware VMIB 3 74 3 6 Voice Mailbox Settings Description The User can program personal Mailbox settings including a security password and a greeting When a user presses 8 while retrieving messages the Mailbox Setting prompt To edit your greeting press 1 To edit your password press 2 To return to Main Menu press 9 is played Operation To program Mailbox settings while using the Voice Mailbox 1 Press 8 Mailbox settings the Mailbox Setting prompt is presented To modify the Password 1 Dial 2 the Password Entry prompt will be presented Please enter your new password and press when finished 2 Enter desired new password and then press the key the Reenter Password prompt will be presented Please re enter your password to confirm and press when finished 3 Enter the new password again then press the key the Password Confirmation prompt is presented Your password is saved 125
212. ore a VOIP channel should be configured for voice relay between phones in the Local iPECS MG system and those in the Central iPECS system Under normal circumstances the Central iPECS controls devices in Local MG System However should the WAN connection between the Central system and remote devices fail the Local MG System will assume Call Server responsibility for the local devices The Local MG System provides local survivability and may provide PSTN back up service Fail over for internal calls that normally route over the WAN based on configuration Under certain operating conditions this equipment cannot be relied upon for Emergency calls Alternative arrangements should be made for access to Emergency services Operation Operation of Centralized Network is automatic when configured and defined Conditions 1 A VOIB channel in the iPECS MG System is required 2 In a Centralized Network the maximum number of channels available is the maximum number of channels supported by the central iPECS 3 In a Centralized T NET miscellaneous functions Relay support MOH BGM Alarms and External Page are not supported 4 When NAPT or other firewall functions are implemented packet relay for RTP packets is required packet relay requires VoIP channels for each simultaneous call desired 5 The local MG System will take over operation of registered devices if the Central iPECS does not respond to three consecutive poll attempts over
213. orward is not applied to the DID line e Programming CO Line Data 1 CO Service Type PGM 160 Index2 2 Preset Forward Timer PGM 168 Index4 3 Preset Forward Ring Table Index PGM 168 Index5 4 Alternative CO Ring Table PGM 181 Related Features Call Forward Call Forward Preset Hardware Related Features 5 8 CO Own CODE SERVICE Description If a Station places a CO Call it can send CLI including its CO Own Code towards the receiving PX Alternatively CO Own Code can be included into CLI Information if an Incoming CO Call makes an Outgoing CO Call The CO Own Code is sent adding ahead of station number or received CLI Operation Conditions 1 This feature can be set for each outgoing incoming CO line 2 The outgoing CO own code and the incoming CO own code are independent 3 The maximum own code length is 16 Programming CO Line Data 1 Outgoing CO Own Code PGM 170 Index12 2 Incoming CO Own Code PGM 165 Index9 157 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Hardware 5 9 CO IP RING ASSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO IP lines Separate ring assignments are made for Day Night and Timed Ring operation mode In addition the audible signal at the station can be delayed by 1 to 9 ring cycles allowing other stations to answer the call firs
214. ox using the VMAILBOX Flex button 1 Lift the handset or press the SPEAKER 2 Press the VMAILBOX Flex button 3 Dial the Mailbox password Conditions 68 ir ecc MG Release 1 Feature Description amp Operation Issue 1 0 Programming Related Features VMIB Voice Mail Hardware Phone VMIB 3 53 Music ON HOLD MOR Description When a call is placed on Hold the System will deliver audio from the defined MOH source In this way the connected user can determine that the connection is still active The system has connections for one music source The MOH can be either an internal or external source connected to either of the MOH inputs Additionally a message recorded in the VMIB can be employed as MOH along with Background Music BGM The Attendant records the VMIB announcement for MOH and VMIB MOH is assigned as the MOH source Separate messages can be recorded for each of the 3 languages supported by the system Operation System When set Operation of MOH is automatic To record a VMIB announcement for MOH 1 Press the PGM button 2 Dial the VMIB Record Feature Code 3 Dial the VMIB Slot number 4 Dial the VMIB Multi Language selection Announcement number 5 Dial the Language Type number only required with multi language support the current announcement is played followed by the Press to record prompt 6 Press the key 7 After the beep tone record the desired message 8 Pres
215. pletion e Completion of Calls to Busy Subscribers CCBS After calling a User on another System using basic call and encountering a busy tone a Station user can be notified when the busy destination of another system becomes idle If the user wants to make a call to the destination when that notification is received the call can be reinitiated to the destination of the other system again e Completion of Calls on No Reply CCNR After calling a User in another System using basic call and encountering No Reply No Answer the caller can set to be notified when the destination becomes idle again If the caller wants to make a call to the destination when notification is received the call can be reinitiated to the destination on the other System again Operation To perform a CCBS Call Back 1 Dial the Station of the other System 105 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 When a busy tone is received the User can either a Press the CALLBK button b Press TRANS button and dial Call Back Register Feature Code OR c Dial the Call Back digit set as Tenant Intercom Busy One Digit service 3 The call is cleared after the confirmation tone is received 4 When the busy station returns to Idle the originator will receive a Call Back ring 5 When the originator answers the call back ring a new call to the Called Station will be activated Conditions 1 Astand alone IP Pho
216. ption can be programmed differently according to the Day Night Timed Mode 3 If COS is set to 0 the DN can make intercom calls only CO line access is disabled 4 If COS is set to 1 the DN can make any call no exception Programming Station 1 Station COS PGM 137 CO IP 1 CO COS PGM 177 2 Incoming CO Group Access Outgoing CO Group IC Call Transfer Directly PGM 179 Index5 CO Line Data 1 Toll Exception Table PGM 250 Related Features Temporary Station COS LockWalking COS Hardware 41 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Description CO Line Toll Exception can be applied differently in Day Night Timed mode at each Station The service mode is generally controlled by the Attendant group member and based on the mode appropriate dialing privileges are established Operation Dialing restrictions are automatically applied based on COS assignments Condition 1 If COS is set to 0 only intercom calls can be placed CO line access is disabled 2 If COS is set to 1 there are no restrictions Programming Station Data Table Data 1 Station COS PGM 137 1 System Time Table PGM 253 2 Weekly time table PGM 254 3 Holiday time table PGM 256 4 Toll Exception table PGM 250 Related Features Authorization Codes Password Class of Service Temporary Station COS LockWalking COS Auto Service Mode ControlDay Night Timed Ring Mode Hardware 3 29 3 Temporary Station COS Lock
217. r to the SIP Phone manual for further information 2 The SIP phone must be registered correctly to be operational 3 For SIP Phone Features ex Redial or Call Log to work the phone must be enabled with those features and be able to place a call using its own function 4 Available features when making calls include e Intercom Call e CO Line Call e ATD Call e Call Pick Up e System Speed Dial e Station Group Call 215 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 e Interphone Group Call e Conference Room e Paging or Meet me Page e Announcement e Voicemail e Call Park Response Programming Related Features Hardware 9 4 SIP CALL Pick Up Description The SIP phone can Pick Up Intercom or Incoming CO Line Calls for other Stations Operation To answer an Incoming call 1 When Ringing is received and caller number is displayed lift handset or press ANSWER button on SIP Phone Conditions 1 For SIP Phone Features ex Receive Calls etc to work the phone must be enabled with those features and be able to place a call using its own function Programming Related Features Hardware 9 5 SIP HOLD CALL Description The SIP Phone can place an Active Call on Hold Operation To place an Exclusive Hold 1 While on an Active Call press the HOLD button the Call will be placed on Exclusive Hold and will not be able to be accessed by other Stations 216 im Cs MG
218. reened call transfer 1 Press the TRANS button 2 Dial the Station to receive the call 3 Hang up and return to Idle OR 1 Press the DSS BLF button for the desired Station 2 Hang up and return to Idle SLT To perform a Screened transfer of an active Intercom call 1 Press the Hook switch 2 Dial the Station to receive the call 3 When answered or on Splash tone announce the call 4 Hang up and return to Idle While on an Intercom call to perform an Unscreened call transfer 1 Press the Hook switch 2 Dial the Station to receive the call 3 Hang up and return to Idle Conditions 1 The ICM button provides an appearance for the transferred station the LED indicates status and pressing the button connects to the station 138 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 If the receiving Station is busy the Transferring Station may Camp On the call at the Busy Station refer to Camp On 3 A Station in DND or out of service cannot receive a Transfer and such attempts will result in an Error tone Programming Related Features Hold Recall Do Not Disturb DND Call Transfer Hardware Description A Station User can Intrude upon an active Station conversation If assigned when the Station Intrudes an Intrusion Tone is provided and a conference is established among the Intrusion Station and the Station and CO IP party Operation To perform an Intrusion 1
219. res Section 6 Digital Phone Features Multi function Phone Features Section 7 Attendant Features Section 8 SLT Features Section 9 SIP Features Each section is an alphabetical listing of features with the description and operation of each The structure is divided into 6 parts as below Description explains the nature of the feature Operation gives detailed step by step operation of the feature for Digital Phones and SLTs Conditions explains known feature interactions and constraints related to the feature Programming lists database entries that may be required for proper feature operation Related Feature lists related topical information to aid in understanding the feature Hardware lists hardware required for proper feature operation im eC zs MG Release 1 Feature Description amp Operation Issue 1 0 1 2 SYSTEM CAPACITIES The iPECS MG Series is available in several configurations as listed in Table 2 2 4 1 Total port capacities range from the 50 channel at iPECS MG 100 to 400 channel at iPECS MG 300 KSU No Table 2 2 4 1 System Capacity Chart iPECS MG 100 iPECS MG 300 3 Slot No per KSU 6 Total Port Extension CO line 414 if IP Phone DECT not included 564 if IP Phone DECT included Number of extension Port 120 324 Number of extension 180 Ext 120 DN 60 648 324 x 2 Number of CO Line 80 240 Number of Tenant Group 5
220. rnate Destination PGM 173 6 Co To CO Transfer Timer PGM 220 Related Features Hold Recall Call Transfer Station Unsupervised Conference Hardware 26 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 17 CO IP AccEss Description Stations can access outgoing CO IP lines based on CO IP Group Access programming Digital Phones may use flexible buttons assigned to access a specific CO line using a CO ACCESS CODE for outgoing calls Operation Digital Phone To place an outgoing CO call 1 Lift the handset or press the SPEAKER button 2 Press desired CO line and enter CO ACCESS CODE OR 3 Dial the CO line or CO Access Code 4 Dial the desired number To place an outgoing IP call 1 Lift the handset or press the SPEAKER button 2 Press desired Co line and enter CO ACCESS CODE OR 3 Dial the CO line or CO Access Code 4 Dial the desired number registered in H 323 Routing Attribute PGM 360 then the outgoing call will be made to the assigned IP Address To receive an IP call 1 If a call is received from the assigned IP Address in H 323 Incoming Attribute it is routed to the assigned incoming CO Group To answer an incoming CO IP call 1 Lift the handset or press the SPEAKER button OR 2 Press DN button and lift the handset to speak privately SLT To place an outgoing CO IP call 1 Lift the handset 2 Dialthe CO line or CO Access Code 3 Dial the desired numb
221. rns to idle and the User can make another call 2 If the User is in an Off Hook Status when placing a call on Hold the dial tone is heard Programming Numbering Data 1 Feature Numbering Plan PGM 113 Related Features Music On Hold MOH Intercom Call ICM Call Hold amp Hold Recall Hardware 4 4 INTERCOM CALLER CONTROLLED ICM SIGNALING Description A User can change the Signaling mode of an ICM call from Tone ring to Voice announce 135 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Operation To change the ICM Signaling mode 1 Dial Force HF Calling Code 2 Place intercom call OR 1 Place intercom call 2 Dial Conditions 1 The ICM Signal mode cannot be changed if the Called Station number is MADN 2 If the Signaling mode is changed the Call is not subject to Call Forward No Answer 3 The Signaling mode for a specific Intercom call can only be changed once and cannot be changed back to the original Signaling mode 4 Changing the Signaling mode does not affect privacy at the Called Station Programming Station Data 1 Forced Hands free Access PGM 132 Index1 Numbering Plan 1 Forced Hands free Call Code PGM 113 Related Features Intercom Signaling Mode Hardware 4 5 INTERCOM LOCK OUT Description If the User takes no action after going Off Hook for the Dial Tone Timer or fails to dial an additional digit within the Inter Digit Timer the Station will receive an Error T
222. roup PGM 210 211 Related Features Station Authorization Code DND Dialing Restriction Station Group Intercom Signaling Mode Call Forward Preset Hardware 19 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 13 CALL FORWARD PRESET Description Call Forward Preset calls to a Station are forwarded to a pre determined destination assigned in the system database Preset Call Forward can define separate treatment of CO IP calls and intercom calls In addition separate busy and no answer treatments are defined e Internal Unconditional all intercom calls are immediately forwarded e Internal Busy Intercom calls that encounter a busy are forwarded immediately e Internal No Answer Intercom calls which are not answered in the No Answer time or busy are forwarded e External Unconditional all external calls immediately forward e External Busy external calls that encounter a busy are forwarded immediately e External No Answer external calls not answered in the No Answer time or busy are forwarded In addition calls can be directly forwarded to the Users Voice Mail box using Call Forward Preset Preset Call Forward condition and type can be selected as listed e Unconditional all calls to the station are forwarded internally or externally immediately upon receipt e Busy if the station is busy all calls are forwarded to the selected station e No Answer forwards all calls to
223. roups to which it is assigned Once logged in the user may place or receive one way page announcements to from other users who are logged in to the same PTT group Additionally each user can log in or log out PTT group using the PTT Group Log In Out Feature Code Operation Log in PTT Group with Feature Code 1 Dial the PTT Group Log In Out Feature Code the PTT Group status and registration will be displayed 2 Diala PTT Group Number Log out PTT Group with Feature Code 1 Dial PTT Group Log In Out Feature Code the PTT Group status and registration will be displayed 2 Dial Log Out Code To make a PTT Group Call 1 Press the programmed PTT button 91 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 2 When finished press the PTT button to end the call Conditions 1 Only a SADN can be assigned as a member of Paging Group PTT Group 2 SIP Stations cannot be assigned to Paging Groups 3 PTT Group 0 is a specific PTT Group so if a member of the PTT group 0 tries to make a PTT announcement all of the members in all of groups will receive the announcement Additionally each group member can make PTT calls then all members of Group 0 will receive the announcement Programming Station Group 1 PTT Group PGM 208 Numbering Plan 2 Feature Numbering Plan PTT Group Log IN OUT PGM 113 Related Features Hardware 3 64 5 Command Conference Group Description A Station or e
224. rty The Paging Party can answer the page by pressing the HOLD SAVE fixed button and other users can answer by dialing the Meet Me Page Feature Code Two kinds of Page Answer codes are supported e Auto Page Answer Code When activated the System will search the available communicated Page Call automatically from External Page to Last Page Group Call Searching rules External Page gt Page Group1 gt Page Group gt gt Last Page Group e Int Page Answer Code User can choose exact available communicated Page Group if user dials code can be assigned at Flexible buttons of a Digital Phone user can choose the Group number Operation Digital Phone To assign a Flex button as a MEET ME button 145 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 1 Press the PGM FLEX Button Feature Type 1 Int Page Answer Code SAVE To answer a Page by the Paging Party 1 Lift the handset 2 Press the HOLD button OR 1 Press HOLD button To answer a Page with Meet Me Page Code from another Station 1 Lift the handset or press the SPEAKER button 2 Dial the Int Page Answer Code or press the MEET ME button 3 Dial the Group number OR 1 Lift the handset or press the SPEAKER button 2 Dial the Auto Page Answer code from a Station after the system locates the appropriate Station Group the call it will be connected to the Paging Station Conditions 1
225. rver address can be defined should the first server not respond 3 If set the system adjusts for the local time zone assigned in the system as the Standard System Time as well as Daylight Savings Time DST Programming System Network Time Date PGM 223 Index5 NTP Active Web Admin NTP Sever address Web Admin Std System Time Local Time Zone Web Admin ONN Related Features Auto Service Mode Control Automatic System Daylight Savings Time System Clock Set Hardware 3 10 BATTERY BACK UP MEMORY Description The system database is protected from power loss by a long life 10 year lithium dry cell battery Should local power fail the battery will maintain the system memory and proper operation of the system clock Operation When enabled Operation is automatic Conditions 1 The Initialization switch must be in the ON position to enable Memory Battery Back up Otherwise should power fail the system will initialize the database on power up Refer to the iPECS MG Hardware Description and Installation Manual Section 3 2 7 2 The Lithium battery is not field replaceable Programming Related Features Hardware 15 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 11 CALL FORWARD Description User may have selected incoming calls re route to other stations local or networked station groups the VMIIB or over a system CO IP line Off Net The user selects the type and condition un
226. s Station Hunt Group Telephone Number and Operation it covers Attendant Call according to the Forward type of the Attendant group If set Attendant Group operation is automatic Condition 1 The first Attendant System Attendant is assigned as Station 100 default and others are not assigned Attendant Calls using the Attendant Call Code is routed to first available Attendant according to Attendant Group Type Terminal Circular Ring Longest idle A member in Attendant Group can use all DN features If a member in the Attendant Group sets DND FWD Preselected Msg Attendant Call will not be received LIP LKD LDP series set for SADN type can be assigned as the member of an Attendant Group The Tenant of an Attendant member should be the same as Attendant Group Programming Tenant Numbering Plan Data Attendant Group Assignment PGM 270 Attendant Group Greeting Queuing Tone PGM 271 Attendant Group Attribute PGM 272 Night Attendant Group Assignment PGM 275 Night Attendant Group Greeting Queuing Tone PGM 276 Night Attendant Group Attribute PGM 277 Feature Numbering Plan Attendant Call PGM 113 00m UNI Related Features Hardware Digital Phone 197 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 7 2 NIGHT ATTENDANT GROUP Description This feature allows an Alternate Answer Point while the Attendant station is in an unavailable mode When i
227. s automatic Conditions 1 Timed pause is used only with analog CO lines Programming Station Data 1 Speed Access PGM 134 Index1 Table Data 1 System Speed Dial Table PGM 257 Related Features Station Speed DialSystem Speed Dial Hardware Description Each User can store commonly dialed numbers for easy access using Station Speed Dial bins Each Station has access to 50 Speed Dial numbers Each Speed Dial number can be up to 24 digits in length and may include special instruction codes Special instruction codes are e Flash as 1st digit Activates dial tone detect e Pause CALLBACK Inserts a pause dialing command e not 1st digit Switches from Pulse to DTMF dialing Digital Phone users may assign a Flex button for One Touch access to a specific Speed Dial bin Operation To dial using a Station Speed Dial 1 Lift handset or press the SPEAKER button 2 Press the SPEED button 3 Dial the desired bin number irec MG Release 1 Feature Description amp Operation Issue 1 0 To program a Station Speed Dial number 1 Press the PGM button Press the SPEED button Dial the Speed Dial bin number Dial CO IP Line Group Access code Enter the number to be stored Press the SAVE button If desired enter a name refer to Alphanumeric Entry Chart Press the SAVE button OoONoOarwhND Alphanumeric characters may be entered to name the Speed Dial number using the following as a guide Alphanu
228. s the SAVE button to stop recording and save the message Conditions 1 There are 5 kinds of MOH e Normal Tone e Prompt e Announcement e VMIB MOH 69 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 e SLT MOH 2 MOH can be activated by programming the Hold Tone for MOH within the Tone Table 3 Plugging in the BGM RCA jack on the front panel of the MPB and the BGM input on the rear panel RJ 11 jack are common however the external music source should only be connected to one of the inputs Programming Table Data 1 Tone Table Web Admin PGM 290 Index49 61 System Data 1 Music Source PGM 229 Related Features Hold Multiple Language Support Hardware External Music source is connected to MPB music source input 3 54 NETWORK MANAGEMENT SYSTEM NMS Description The Network Management System NMS is a Web based application for monitoring and managing multiple systems using standard Simple Network Management Protocol SNMP NMS is an efficient and convenient tool employing standards based protocols and a Web based architecture to permit Administrators remote access to systems using any common Web browser NMS monitors the multiple systems displaying real time detailed status information for the system devices and channels NMS maintains a log of alarm and fault events defined by the administrator and can alert administrators of potential service affecting faults In addition call statistics are main
229. sage Wait Call Back code 3 Hang Up the MWI is activated To retrieve a Station Message Wait 1 Dial the Message Wait Call Back Answer code To leave a Call Back queue for a station 1 While receiving a Busy Signal press the hook switch 2 Dial the Message Wait Call Back code 3 Hang up and return to Idle To respond to a Call Back Recall 1 When the Busy Station returns to Idle the System initiates a Call Back 2 Lift the handset or press the Speaker button 3 The previously Busy Station is called Conditions 1 A Message Wait Call Back Return Call will always ring at the Receiving Station overriding the Intercom Signaling mode selected 2 AStation can leave only one Call Back request 3 The MSG CALLBK button LED will continue to flash until all MWIs and Call Back Requests have been serviced including Voicemails 4 f a Station is attempting to leave a message and the System MWI queue is full the oldest MWI will be deleted A MWI Reminder Tone can be enabled to remind the user of MWIs A Station in Call Forward can leave a MWI A MWI is left at the Originally Called Station even if the call is Forwarded A Digital Phone with LCD may Call Back to Stations that left messages in any desired order or the normal oldest first order 9 Placing an Intercom call to a Station will cancel any existing MWI from that Station ONO 142 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0
230. same group will be seized 3 The ACNR Retry Counter decreases by one each time the System completes the Dialed Number 4 When the ACNR Pause Timer expires if the station is in a Busy state the ACNR Delay Timer is invoked 5 Upon completion of dialing the System will monitor the call for progress signals Programming System Data 1 ACNR Pause Timer PGM 220 Index3 Tenant Data 1 ACNR Retry Counter PGM 280 Index4 Station Data 1 ACNR Access PGM 133 Index5 Related Features Last Number Redial LNR Speakerphone Mute Hardware Digital Phone 6 2 AuTO RELEASE Or SPEAKER Description After completion of certain features the SPEAKER will turn OFF automatically returning the Digital Phone to ldle Operation Auto Release of SPEAKER operation is automatic for supported features refer to Conditions Conditions 1 Auto Release of SPEAKER also applies to features including Call Park Call Back Call Forward and CO IP Queuing 2 If erroneous data is entered in Station Programming an Error Tone is received and the User must correct the error before the station will return to Idle automatically Programming 175 ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Call Park Call Back Call Forward CO IP Queuing Hardware Digital Phone 6 3 AUTOMATIC SPEAKER SELECT Description Digital Phones programmed for Auto Speaker Select can access a CO IP line or an Internal Ca
231. ser can pre select a text message to be shown on the LCD of an incoming caller s Digital Phone display When a user activates Text Display Messages incoming intercom calls will signal the user with normal ringing and the LCD of the calling station will display the selected message There are ten Pre defined messages 01 10 ten System wide Custom messages and one User defined Custom message Several of the ten Pre defined messages allow for auxiliary information such as a time date or number System level Custom Messages may be entered from the Attendant or Administrator s phone or via the Web Admin The User s Custom Message can be assigned from their own Station phone as well as at the Attendant or the Administrator Digital Phone users may assign a Flex button as a Preselected Message PGM button The Pre defined messages are lessage Number Display Comment 01 LUNCH RETURN AT hh mm hh mm can be set with return time 02 ON VACATION mm dd can be set with return date RETURN AT DATE mm dd 73 irec MG Release 1 Feature Description amp Operation Issue 1 0 lessage Number Display Comment 03 OUT OF OFFICE hh mm can be set with return time RETURN AT TIME hh mm 04 OUT OF OFFICE mm dd can be set with return date RETURN AT DATE mm dd 05 O
232. sesesesesosscscesescscscsscsossesssesosscsossesesesosoesosse 14 3 18 Battery Back up Memory auis ascen cd tha eso cdi ba sen uasa nicus tH Rd Lan Du Ru pa au aeos uL EE aee uas 15 3 11 Call ia Lio e HQ 16 3 12 Call Forward Pilot TIBDE uic ntii tese Ck io qu IupR i CER e tu ES DE XE RES EUN isu Cebu UuQG Lx BU C uRUo CUN LUE CewE Eva bv dO cuis 18 3 13 Gall Forward PreSel eoe itn v iE ELI ed Eia cried vea iur Ee or Eb err rta div 20 Aa E E eA PA m T c 21 KAREI A Me c P 22 3 15 1 Dire ted Oe PI P WT T mae oT are 22 3 15 2 Group Call Pick Up a eee se ea 23 im Cs MG Release 1 3421 lo T n Feature Description amp Operation Issue 1 0 3 16 Call TRAN il T 24 3 16 1 Call Transfer Station cccccccccccccccceceeececccccccecenenesecececesseenenseseeeeeeeeacennneseseseeseauanenesseeseeeeees 24 3 16 2 Call Transfer COVIP ertet tt eren Exo Ee aeo uaa xk ee EE ne eu yea exu 25 3 17 CO IP ACCESS mee 27 3 18 COMP Call Time Restriction esossssossesesescsocscsoesescscsosscscesesescsosocsossesssesosscsossesesesossesosse 28 3 19 CO IP Call Warning Tone Timer sesesesscscssesescscsocscscesesceccccsosossescecsosecscesesescsocscecssessee 29 smiles LEeTIID n 30 zPE iile meet
233. sessecsosscscesesese 173 6 iciui n 174 6 1 Auto Called Number Redial ACNR ssesescesoeseesossescesossescesseseesossescesoesesccsoeseesossesossse 174 6 2 Auto Release Of Speaker esesesossesossesssesosscscssesesesosocsoscesssecosecsosoesssesosocsossssssesosecscsse 175 6 3 Automatic Speaker Select esesesescssescscessscsccccscesesescscsocecscesseeccsecscsseseseccsocsoscesssesoseescsse 176 6 4 Background Music BGM sesesescssesossesescsosscscssesesesosocsoscesssesosscsosoesssesosocsossssssesosecsosse 176 6 5 Call Log Display e 177 6 6 CO Line Name Display mec 178 6 7 One Time DND 179 GB GPO UI PSU cscs ccc 180 6 9 Intercom Signaling Mode eesesesescsscscssesescsocecscesesescscsocsoscesseecosocscssesescscsocscscssssesosecscese 181 6 10 MURS E 182 6 11 Off Hook Signaling xsecisaspe tema suh Ceeuus ara Und ce cede aceon icehca eh enata Rd tex ek ALS CUu CIE ag usare n cen R Us 183 6 12 On Hook Dial ni cette cs EERee iE E SHEEP ined iid iddu UE ERE ce ED a RE eil ERE EE RE oe 184 6 13 Prime Line Immediately Delayed e eere eee eee e eese eee ee ette ene en enata enue 185 6 14 Menit 186 6 15 Saved Number Redial SNR 4 eee eee eee
234. set or press the SPEAKER button dial tone will be provided 2 Dial a Station number on another System or press the NET DSS button for the other System 3 The Station seizes the network CO Line according to the Net Routing Table and the System sends a modified digit stream 4 The called System receives a digit stream sent by the Calling Party and analyzes it using the net routing table to determine the right destination sending it to the Called Party ring signal 5 When Net Call is established a network CO Line is used when Net Call is cleared the network CO Line is released 6 The Network CO button LED will be extinguished when Net Call is cleared Conditions 1 Net call must be used without seizing a CO line 2 User hears an error tone if there is no idle networking path 3 In spite of ICM mode the called party receives a ringing signal for Net Calls 4 When the System detects a fatal error from the Network the System sends digit streams to the Network using the Alternate Dial bin not a Net Call 5 The CO Call Restriction Timer is also applied to Net Call PGM180 Index14 Programming Numbering Plan 1 System Numbering Plan PGM 111 103 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 CO Line Data CO line Attribute PGM 160 PGM 161 1 Station 1 CO IP Group Access PGM 150 Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 Related Features
235. set the System Time Date Operation To set the System Date 1 Press the PGM button 2 Dial 041 Attendant Station Program code 3 Enter the Date MM DD YY 4 Press the SAVE button a confirmation tone is heard To set the System Time 1 Press the PGM button 2 Dial 042 Attendant Station Program code 3 Enter the Time HH MM 4 Press the SAVE button a confirmation tone is heard Conditions Programming Tenant Data 1 Attendant Group Assign PGM 270 System Data 2 System Date amp Time PGM233 Related Features Least Cost Routing LCR Station Message Detail Recording SMDR Auto Service Mode Control Day Night Timed Ring Mode Hardware 206 im ec MG Release 1 Feature Description amp Operation Issue 1 0 7 12 USB UPGRADE Description The Attendant can upgrade the System via USB memory USB upgrade could be executed using the Attendant Keyset Before upgrading a User must save the System ROM file GS55 56 MXXXX rom in USB memory Operation To upgrade the System using the Attendant Keyset 1 Save System ROM file GS55 56 MXXXX rom in USB memory 2 Insert the USB memory to the USB port in MPB board 3 Press the PGM button 4 Dial 091 Attendant Station Program code MOUNT USB MEMORY PLEASE WAIT 5 Number of System ROM files in USB memory is displayed ROM FILE NUM TOTAL 2 PRESS 0 1 TO VIEW FILE 6 Dial the Number of Sy
236. specifically related to a given station and intended for a single user The Administrator and Attendants are permitted to assign any Authorization code including codes for another station Normal users may only assign the Station Authorization code for the specific station Operation Digital Phone To assign a Station Authorization Code 1 Press the PGM button 2 Dial 34 Authorization Code Program 3 Dial the Authorization Code 1 12 digits 4 Dial or Press the SAVE button to save SLT To assign a Station Authorization code Lift the handset Dial SLT Program Mode Entry code Dial Station User Program code 34 Dial Authorization Code 1 12 digits Dial To assign an Authorization Code Press the PGM button Dial Attendant Station Program Code 033 Dial Station number for a Station code Dial the Authorization Code Press the SAVE button gi mom Qt mm Conditions 1 A user may enter an Authorization Code from any station to place a CO IP call using Walking COS 2 An Authorization code may include any dial pad digit except and Programming Station Data 1 Password PGM 131 Index4 10 ir ecc MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Hardware 3 4 Auto Catt Rerease Description Intercom calls except Hands free Ring Back will be released automatically if the called party does not answer during the pre set time Operation Auto Call
237. st Saved Message is played At the end of Message Playback the Old Message option prompt is presented To Replay Message press 1 To listen to the next Message press 2 To Delete Message press 3 To Forward Message press 4 To Call the Sender press 5 To return to Main menu press 9 This process is repeated until the last new message is played and the No Message prompt No Messages is played In addition to the options indicated in the prompt a user can dial 7 to record a memo and attach it to the current voice mail The current voice mail and memo can then be forwarded to other users When the user dials 9 in response to the Number of Messages prompt or during or at the end of a message the VM Long Options prompt is played 123 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 Operation Digital Phone To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit the System initiates the selection providing any subsequent prompts SLT To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit the System initiates the selection providing any subsequent prompts Conditions 1 The User must begin dialing within the CCR Analysis timer in response to a system prompt if the timer expires the User will receive an error tone and the System will disconnect the call
238. station and to other Stations needing to know the Executive s status To Active or Deactivate In Room Indication 1 Press the DN button the DND status of the DN will toggle and the LED signal will be changed at the same time Conditions 1 Set other Station s MADN Flex button Access Option to Disabled Incoming only to make the secretary station the only station able to control the DN state 61 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Programming Numbering Plan 1 DND Status Change Code PGM 113 Station 1 Station Number Type PGM 130 Index1 2 Flex Button Assign PGM 126 3 Station Auto Dial Attributes PGM 138 Related Features Hardware 3 45 IP TRANS CODING Description The system employs either the IEEE g 711 g 729 or g 723 codec to digitize and compress voice signals for RTP packets between devices IP Phone or terminals on DTIM SLTM incorporate DSP functions to support codec conversion Available VOIBs include DSP circuitry used to support trans coding converting codecs for incoming VoIP calls to devices The VOIBs will trans code the incoming voice codec g 711 g 723 g 729 to the System codec and reverse the process for outgoing packets When the external VoIP connection can only support g 729 and the system codec is 9 723 the DSP must implement a complex trans coding operation which requires 2 DSP channels In all other cases trans coding only requires a single channel per ca
239. stem ROM file to display the appropriate System ROM file name 0 GS56MA0Aa rom PRESS HOLD TO UPGRADE 7 Press the HOLD button to Upgrade the System 0 GS56MA0Aa rom PRESS HOLD TO UPGRADE 8 Following Upgrade Result is displayed and Keyset will return to Idle state SOFTWARE UPGRADE USB UPGRADE SUCCESS 9 Restart the System Conditions 1 USB Upgrade in Attendant Keyset can support up to 10 ROM image files Programming Tenant Data 1 Attendant Group Assign PGM 270 Related Features Hardware 207 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 7 13 USB DB UP DOWNLOAD FROM TO USB Description The Attendant can upload download the System database via USB memory USB upload download can be executed from the Attendant Station Operation To download the System Database using the Attendant Keyset 1 Insert the USB memory to the USB port in MPB board 2 Press the PGM button 3 Dial 092 Attendant Station Program code the display will be as shown DB DOWNLOAD TO USB PRESS OK SAVE KEY 4 Press the HOLD OK button to download the database DB DOWNLOAD TO USB PLEASE WAIT 5 Following download the result is displayed and Keyset will return to Idle DB DOWNLOAD TO USB DOWNLOAD SUCCESS To upload the System Database using the Attenda
240. t 2 Dial Name Register Feature Code 3 Enter name refer to Alphanumeric Chart 212 irec MG Release 1 Feature Description amp Operation Issue 1 0 Alphanumeric Entry Chart 4 Press the Hook Switch the confirmation tone will be heard To delete the Name at the SLT 1 Lift the handset 2 Dial Name Register Feature Code 3 Press the Hook Switch confirmation tone will be heard Conditions Programming Related Features Dial by Name Station Speed Dial Hardware 213 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 9 SIP PHONE 9 1 SIP TERMINAL REGISTRATION Description The System supports the LG Nortel SIP based videophone LVP 2000 as well as other third party SIP phones Compatible SIP phones support the Internet Engineering Technical Committee standard RFC3261 for real time communications over the Internet Once registered the System will deliver services to the SIP Phone Operation of the SIP Phone generally follows the steps outlined for an SLT Operation Web Admin To register a SIP Phone 1 Select IP Phone Registration Table 2 Enter the Auth ID Password and User ID of SIP Phone 3 Click the Save button SIP Phone 1 Configure SIP Phone settings ex IP address Subnet mask Gateway Telephone number Proxy Address Expiration Timer etc the Telephone is the Station number to be assigned to Phone by System and the Proxy Address is the Syste
241. t Operation Operation of this feature is automatic Conditions 1 Separate assignments are made for Stations to ring in the Day Night and or Timed Ring mode 2 Audible Alerting for an Incoming VoIP call is based only on the derived IP Address 3 A Busy Station receives Muted Ring or Call Waiting tones as appropriate for the Station s Off hook Ring Assignment 4 The system Ring mode can be selected manually or automatically Automatic mode Day Night selection is determined based on the Automatic Ring Mode Selection table Manual mode The Attendant has manual control over the Ring mode selection 5 The LCD of the Attendant Station will display Night and Timed Ring Mode 6 If CO IP Ring is assigned to only one Station and that Station assigns Call Forward the CO IP Call will be routed according to Call Forward settings Programming CO Line Data 1 CO Ring Table PGM 167 TABLE DATA 1 System Time Table PGM 253 2 Weekly Time Table PGM 254 3 Holiday Time Table PGM 256 Related Features Day Night Timed Ring Mode Auto Service Mode Control Off Hook Signaling Hardware 158 irec MG Release 1 Feature Description amp Operation Issue 1 0 5 10 CO LINE RELEASE GUARD TIME Description To assure that the PSTN switching equipment has sufficient time to restore to the Idle condition the System will hold CO Lines in a Busy State to Users after release of a CO Line by a Station The time between Station disconnec
242. t 1 amp 24 VDC shown in Table 2 2 4 1 4 When assigned to activate as LBC CO Incoming ring and Intercom calls to the assigned station will activate the contacts 5 Dummy Station for Hot Desk cannot be used as LBC Station Programming System 1 External Contact Control PGM 228 Related Features Door Open Hardware External Control Contact connected to an external loud bell 3 50 MOBILE EXTENSION Description A mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system DID calls are sent to the user s Phone and the active registered mobile phone simultaneously 65 ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 Mobile phone users can access the facilities of the system to place internal and external calls as well as activate access features To access system facilities and resources the mobile user calls the DID number of the corresponding Phone When the call is received the system matches the CLI to the mobile phone and provides the mobile user with a system dial tone One station can have up to 2 external numbers for their mobile extension If a mobile extension is being used the station is in busy state and the LED is flash steady ON Operation Digital Phone To activate a registered mobile extension from the user s station 1 Press the PGM button Dial 51 Mobile Extension code Dial mobile phone index 1 or 2 Dial digit
243. t Pickup Feature Code SAVE To Pick up a call ringing at another station 1 Lift the handset or press SPEAKER 2 Dial Directed Call Pick up code 3 Dial the intercom number of the ringing station OR 1 Lift the handset or press SPEAKER Press the DIRECTED CALL PICK UP button 3 Dial the intercom number of the ringing station m SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial Directed Call Pick up code 3 Dial the number of the ringing station Conditions 1 To pick up a CO IP call the station must have an idle appearance button 2 When several calls are ringing at a station simultaneously Call Pick up will connect the first call received Queue callback calls are not subject to Call Pick up receives an error tone 4 Only ringing intercom calls are subject to Call Pick up Intercom calls announced hands free cannot be picked up by another station d Programming Numbering Data 1 Feature Numbering Plan PGM 113 Station Group Data 1 Station Group Attributes Pick up Option PGM 200 Index5 2 Call Pick up Group Attributes PGM 204 Station Data 1 Pickup by DSS PGM 124 Index9 22 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Intercom Signaling Mode Group Call Pick up Hardware 3 15 2 Group Call Pick Up Description A Station can answer Pick Up incoming and transferred intercom CO and IP calls ringing at another stati
244. t and when the System changes the CO Line status from Busy to Idle is the CO Line Release Guard Time If CO receives Release Ack signal from PSTN before Release Guard Timer expired then the CO line is released instantly Operation Operation of this feature is automatic Conditions Programming CO Line Data 1 Incoming CO Release Guard Timer PGM 166 Index8 2 Outgoing CO Release Guard Timer PGM 171 Index5 System Data 1 LCO Release Guard Timer PGM 221 Index6 Related Features Hardware 5 11 CO RiNG DETECT Description The System incorporates timers for Ring On and Ring Off durations to assure proper alerting When the duration of the Ring Signal exceeds the Ring On Timer alerting will start When the Ring is not present for a period exceeding the Ring Off Timer alerting will stop This allows the System Ring cycle detection to be matched to the many and varied PBX systems Operation Operation of Ring detect is automatic Conditions 1 Ring On time and Ring Off time are assigned on a System basis 2 The CO Ring Detect is applied to Analog CO Lines only Programming System Data 1 LCO Ring ON Timer PGM 221 Index4 2 LCO Ring OFF Timer PGM 221 Index5 Related Features Hardware 159 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 5 12 CO TRANSIT SERVICE Description The System provides a function for Incoming CO Calls to make a call on an outgoing CO Line directly In this
245. ta 1 LED Color Flash Rate PGM 234 CO Group 1 CO Incoming BLF Usage PGM 166 Index2 2 CO Outgoing BLF Usage PGM 171 Index4 Related Features Station Speed Dial Hardware 5 5 CO IP LiNE GROUPS Description All CO Lines are included on one Outgoing CO Group and one Incoming CO Group individually One CO Line cannot be a member of several CO Groups at the same time 151 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 The CO IP Lines in the System can be placed together into Groups for assigning access by Stations and common Access Dial codes up to 24 Groups on iPECS MG 100 and 72 Groups on iPECS MG 300 Operation Conditions 1 Outgoing CO Line Groups and Incoming CO Line Groups are separated 2 CO IP Lines in each CO Group can also be accessed individually by dialing the CO Line Access Feature Code and the CO IP Line number 3 The System will select a CO IP Line from a group based on the Round Robin First Choice or Last Choice determined by database assignments 4 Multiple CO Group Access Code can be assigned to a CO Group 5 If a CO Line is not included in an outgoing CO line group this line has to be seized using a Flex button or System feature code Programming System Data 1 CO Group Access Code PGM 114 CO Data 1 Outgoing Group Number PGM 160 Index3 2 Incoming Group Number PGM 160 Index4 3 CO Group Access Code Attribute PGM 180 4 CO Line Choice PGM 180 Index2 Relat
246. tained and can be reported with various tables and graphs Operation Once confiqured Operation of NMS is automatic Administrative operations are covered in the NMS Manual Conditions 1 NMS is subject to the conditions outlined in the NMS Manual Programming System 1 SNMP Attributes Web Admin Related Features Diagnostic Maintenance Hardware 70 irec MG Release 1 Feature Description amp Operation Issue 1 0 55 NETWORK SECURITY amp PRIORTY Description The System supports several security and priority protocols Characteristics that can be established are e IEEE 802 1p Q VLAN sets Virtual LAN tag and priority for Ethernet frame e Diffserv sets Diffserv Code Point priority for IP packet e PSec enables IPSec to establish IPSec tunnel and encryption of IP packet e SHTP enables Secure RTP for RTP packet payload using AES Advanced Encryption Service Operation Once confiqured Operation of Security and Priority is automatic Conditions 1 For Web Admin the password is encrypted using the LG Nortel Java Virtual Encryption plug in A Java Virtual Machine MS or Sun must be installed in the User s PC to support password encryption 2 Security and priority characteristics can be set for all devices local or remote 3 The implementation of IPSec employs a proprietary Key exchange protocol from the MP to the System device Programming System Data 1 Web Password Encryption
247. tercom number 2 The System will attempt an ICM call to the new Station Conditions 1 Ifthe user dials the last digit of the Busy Station Camp On will be activated 2 After receiving a Busy tone if the user takes no action for the Busy Tone Timer 7sec the System will start the Intercom Lockout procedure 3 If programmed Step call is supported Programming Tenant Data 1 Internal Busy Tone Web Admin PGM 290 Index8 2 Step Call PGM 237 Index1 Related Features Hardware 137 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 4 7 INTERCOM TRANSFER Description Users can Transfer an active Intercom call to other Stations in the System Intercom calls can be Transferred after announcing the call Screened or without announcing the call Unscreened The Intercom Station is placed on Exclusive Hold and the Transfer Recall Timer is initiated if the timer expires before the Intercom call is answered the call will Recall at the Transferring Station until answered or abandoned Operation Digital Phone To perform a Screened ICM transfer while on an ICM call 1 Press TRANS button 2 Dial the Station to receive the call 3 When answered or on Splash tone announce the call 4 Hang up and return to Idle OR Press the DSS BLF button for the desired Station When answered or on Splash tone announce the call 3 Hang up and return to Idle No While on an Intercom call to perform an Unsc
248. the selected station when the station does not answer within the No Answer timer Operation When enabled Operation of Preset Call Forward is automatic Conditions 1 Astation receiving a forwarded call can transfer the call to the forwarding station 2 Calls cannot be forwarded to a station in DND error tone is returned 3 Manual forward has a higher priority than Preset Forward and overrides any Preset Forward setting 4 Preset call forward status is not shown on the Station LCD display 5 No Answer Forward employs the Station No Answer Forward timer 6 If Station No Answer Preset Call Forward and CO Preset Forward Ring Table is set the same the CO Preset Forward Ring Table precedes Station Preset Call Forward Programming Station Data 1 Preset Call Forward PGM 142 2 Call Forward No Answer Timer PGM 141 Index4 Related Features Call Forward DND Auto Attendant Preset Call Forward VMIB Integrated Auto Attd Voice Mail Hardware 20 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 14 CALL PARK Description A User may place Park an active intercom or CO IP call in a special holding location Park Orbit for easy access from any station in the system The system has 50 holding locations Park Orbits Operation Digital Phone To park an active external call 1 Press the TRANS button 2 Dial Call Park Feature Code 3 Dial the Call Park No 00 49 4 Return to idle To retri
249. ther DSS button 5 An Intercom call to a Station in the Tone or Voice Announce mode T or P Intercom Signaling Mode is not considered answered unless the Called User lifts the handset or presses the SPEAKER button goes off hook Programming Numbering Data 1 Flexible Station Number PGM 112 2 Feature Numbering Plan PGM 113 System Data 1 LED Color Flash Rate PGM 234 2 Inter Digit Timer PGM 222 Index3 Related Features Intercom Signaling Mode Speakerphone Hardware 134 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 4 3 INTERCOM CALL HOLD Description While on an active ICM Call the Station User can place an ICM Call on Hold The Held Station will receive the assigned Music on Hold MOH The Held call is placed on Exclusive Hold and will Recalls the after expiration of the Hold Recall Timer Operation Digital Phone To place an active ICM call on Hold 1 Press the HOLD button the DN button LED will flash at the designated Hold rate To retrieve the held ICM call 1 Press the DN button associated with the Held station then the ICM call is connected again SLT To place an active ICM Call on Hold 1 Press the Hook switch during a conversation 2 Dial System Hold Code confirmation tone is heard 3 Replace the handset To retrieve the held ICM call 1 Lift the handset station is connected with the Held party Conditions 1 After placing a Call on Hold the Station retu
250. tion the device can establish a connection with the system and then establish peer to peer communication with other devices as needed Operation Operation of this feature is automatic Conditions 1 The managed network must provide appropriate security bandwidth and QoS Programming System Info 1 IP Phone Phontage Registration Table PGM 106 2 DTIM SLTM Registration Table PGM 107 3 Logical Slot Assignment PGM 104 INDEX2 Related Features Hardware 3 61 REVERTIBLE RING Description This feature can be used to identify the extension DN especially when a SLT is in use Additionally the User can verify the incoming ring signal is working correctly Operation To listen to Revertible Ring 1 Lift the Handset or press SPEAKER 2 Dial the station DN confirmation tone is heard 3 Replace Handset go on hook incoming ring will be presented 4 Lift Handset or press SPEAKER confirmation tone is heard Conditions Programming Table Data 1 Ring Table Revertible Ring Web Admin PGM 265 11 Related Features Hardware 80 irec MG Release 1 Feature Description amp Operation Issue 1 0 Description A pause dialing command may be inserted in a Station or System Speed Dial number When encountered the System will stop dialing the Speed Dial number for the assigned pause duration Multiple pauses HOLD button depressions may be inserted into a Speed Dial number Operation When set Pause operation i
251. tion DECT Mobility is automatic Conditions 1 DECT mobility information is sent through the LAN port of MPB 2 The physical port number of the DECT should be same as on whole systems 3 DECT must be registered to more than two systems for this functionality to work refer to the jPECS DECT Installation Manual Programming Voice Network 1 Network Basic Attribute PGM 320 Index6 10 2 Network Numbering Plan Table PGM321 Index8 112 im Cs MG Release 1 Feature Description amp Operation Issue 1 0 3 69 TRAFFIC ANALYSIS Description The System monitors stores and periodically or upon request outputs various traffic statistics covering System resources The output from the System can be used to e Monitor and evaluate system performance e Observe usage trends and recommend possible corrective actions e Determine possible trunk problems ex blocking level too high and or e Recommend System upgrades The Traffic report selected by the Attendant will be output only upon request It is sent to the defined System RS 232 or TCP port System resources covered by Traffic Reports are e Tenant Call Summary Report Hourly e Call Type Summary Report Hourly e CO Group Summary Report Hourly Operation System Attendant To print a Tenant Traffic Report 1 Press the PGM button Dial 021 Tenant Traffic Report code Select Tenant number 0 All or 1 9 Select Day Information 0 Yesterday 1 Today Press the SAVE
252. tion Group e CO Group Access Code e Internal Page Zone e Voice Mail Access Code e CCR Access Code VMIB Announcement e CCR Access and Drop Code VMIB Announcement e Conference Room e Net number In addition the System will monitor digits for a Station number if the User dials a Station number the Auto Attendant will complete an unsupervised call transfer to the station Operation System Attendant To record an Auto Attendant Announcement 1 Press the PGM button 2 Dial 062 the Message Record code 3 Dial the VMIB slot number 4 Dial the Announcement number 01 70 117 im ec zs MG Release 1 Feature Description amp Operation Issue 1 0 N Enter the Language number 1 3 if supported the announcement Press the key to record will be presented If there is already a recorded message in the number dialed the corresponding message will be played Dial After the beep tone record message Press the SAVE button to stop recording and save the message To delete a recording 1 gr 0I 6 Press the PGM button Dial 062 Message Record code Dial the VMIB slot number Dial the Announcement number 01 70 Enter the Language number 1 3 if supported the announcement Press the key to record will be heard If there is already a recorded message in the number dialed the corresponding message will be played Press the SPEED button during playback to erase mess
253. tivated To leave a Message Wait 1 While receiving a DND tone press the MSG CALLBK button a confirmation tone will be heard 2 On Hang Up the MWI is activated To leave a Call Back queue for a station 1 While receiving a Busy Signal on an attempted call press the MSG CALLBK button the confirmation tone will be heard 2 Hang up and return to Idle To respond to a Call Back Recall Request 1 When the Busy Station returns to Idle the System initiates a Call Back to the Originating Station 2 Lift the handset or press the SPEAKER button 3 Previously Busy Station is called To retrieve Station MWls 1 At the Station press the MSG CALLBK button either the message contents summary will be displayed shown or the Station Messages Waiting notification will be displayed MWI 05 VMS 03 ENTER MWI 1 VMS 2 2 Dial 1 or 2 e 1 MWI Absent Call 141 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 e 2 VMS VMIB Message 3 Press the VOL UP VOL DOWN button to scroll To return a Call from the Current Station Message 1 While message is active press the HOLD SAVE button SLT To leave a MWI 1 While receiving a Ring Back tone or No Answer on a Call Announce H or P mode press the Hook Switch 2 Dial the Message Wait Call Back code 3 Hang up the MWI is activated To leave a MWI 1 While receiving a DND tone press the Hook Switch 2 Dial the Mes
254. ttons Hardware 3 48 LINKED STATION PAIRS GROUP Description One MADN can be assigned to 10 stations at max so 10 stations can make a linked group not only paired If all of the stations set the DN to their Prime DN all of 10 stations act like the same station If one of the stations uses the number other stations cannot use the same number Only different Sub DN can be used at the same time Operation This is automatically supported by the system database Conditions 1 If a member of MADN presses the DND button while ringing only the member station s ringing is stopped Programming Station 1 Prime Number Button PGM 123 Index1 2 Flex Button Assign PGM 126 3 Station Number Type PGM 130 Index1 64 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 Related Features Intercom Caller Controlled ICM Signaling Hardware 3 49 Loup BELL CONTROL LBC Description The hardware is equipped with a relay that activates an External Control Contact The contact is assigned to one of several functions including a Loud Bell Control If used as a Loud Bell Control the contact will activate when e External Page is accessed e Assigned Station receives a call LBC Operation When set relay Operation is automatic Conditions 1 A Single Assign Directory Number SADN can be assigned for the LBC feature 2 ASIP Station cannot be assigned for LBC feature 3 One relay contact is available rated a
255. ue 1 0 When there is incoming call to a DN the DN button LED will flash in red color regardless of the ring delay option However the LCD of station is changed to display the incoming call after it receives ring signal and the call can be answered automatically just by going off hook However before the station receives ring signal the incoming DN call cannot be answered automatically by going off hook but the station user should press the flashing DN button manually 3 SYSTEM 3 1 ACCOUNT CODE Description Station users may enter a non verified variable length up to 12 digits identifier for tracking specific calls The identifier or Account Code is output as part of the Station Message Detail Record SMDR for the call Operation Digital Phone To assign a Flex button for ACCOUNT CODE operation Press PGM FLEX Button Feature Type 1 Account Code Feature Code Account Code SAVE To enter an Account Code using an ACCOUNT CODE button prior to placing a call when account code is not entered in the button 1 Lift the handset 2 Press the account code button 3 Dial the Account Code 1 to 12 digits 4 Press Intercom dial tone is heard 5 Place the CO IP call as normal Using the programmed ACCOUNT CODE button prior to making a call 1 Lift the handset 2 Press the account code button Intercom dial tone is heard 3 Place the CO IP call as normal Using an ACCOUNT
256. umber 1 9 32 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 4 Dial the Conference Room password and for end mark if the password is less than 6 digits if password is 6 digits dialing is not needed 5 Press the hook switch Conditions 1 Once established a Conference Room will remain opened until the Room is deleted 2 Phontage and UCS Client may also create delete and join a Conference Room for operation instructions refer to the Phontage or UCS Client User Guide Programming Station Data 1 Conference Access PGM 133 Index2 Numbering Data 1 Conference Room Create Delete Code PGM 113 Related Features Automatic Speaker Select Hold Recall Unsupervised Conference Hardware 3 21 2 Multi Party Voice Conference Description The system allows multiple internal and external parties to be connected on a call in conference mode Operation Digital Phone To establish an ad hoc conference 1 Establish the first call 2 Press the CONF button the LED will light the connected party is placed on exclusive hold and the user receives a dial tone 3 Place the second call When connected press CONF the new call is placed on exclusive hold 5 Repeat steps 3 and 4 above to add additional conference parties up to 13 total per conference 6 Press the CONF button to establish conference gt A To place a conference on hold 1 Press the HOLD button the CONF button LED will f
257. urce 3 Press SAVE button Conditions 1 Speaker volume can be adjustable at the Station using the VOL UP VOL DOWN keys on the Digital Phone 2 Silence is provided if no BGM Source is assigned Programming Related Features Music On Hold MOH Internal External amp All Call Page Hardware BGM source properly connected to the MPB refer to System Description and Installation Manual Section 4 4 2 6 5 CALL Loc DisPLAY Description Users of Digital Phones with Soft keys can view a Call Log of Incoming Outgoing and Missed Calls on the Phone LCD where applicable Operation Digital Phone To access the Call Log menu 1 Press the LOG Soft button on the Digital Phone a similar display will be presented gt 01 gt 107 02 M 106 SEND SELECT EXIT Symbol Description Comment gt Outgoing Dialed Call Incoming Answered Received Call M Missed Lost Call 2 Press the VOL UP VOL DOWN buttons to select the Call Log to display 01 gt 107 202 M 106 SEND SELECT EXIT 177 im ecc MG Release 1 Feature Description amp Operation Issue 1 0 3 Press the SEND button to make a call press SELECT to check the detailed information or press EXIT to return to Main Menu selections Conditions 1 One station can have up to 100 logged calls 2 Call Log is displayed as one of three types of calls Received Call Dialed Call and Lost Call 3 The Call
258. user tries to make a H 323 call Operation Operation of this feature is automatic when programmed Conditions 1 This feature is for only VoIP H 323 Programming H 323 1 H 323 Route Attribute PGM 360 2 H 323 VOIB Attributes PGM 361 3 H 323 Incoming Attributes PGM 362 Related Features Hardware 5 18 INCOMING CALLING LINE ID ICLID CALL ROUTING Description The system can employ Incoming Calling Line ID ICLID to determine the routing of Incoming external calls Each CO IP Line including DID Lines may be assigned to employ ICLID routing The System will compare the received ICLID to entries in the ICLID Routing Table If a match is found the call will be routed to the destination defined in the ICLID Ring Assignment Table Destinations can be the VMIB an external Voice Mail a Station or a Station Group Operation The System will implement routing automatically based on database entries and the received ICLID Conditions 1 If the received ICLID does not match an entry in the ICLID Route Table the call is routed according to CO Ring Assign Table 2 For analog CO Lines the System will await receipt of a valid ICLID for the ICLID Ring Timer At expiration of the timer if ICLID is not received the call is routed based on the type and other programming Ring assignments etc CO IP Line 3 The ICLID received from the CO IP Line must be a telephone number to match an ICLID Route Table entry 4 If ICLID rout
259. utive Executive Access PGM 242 3 Station Group PGM 200 4 Station Group Greeting Queuing Attribute PGM 201 5 Station Group Attributes PGM 202 6 VM Group Attributes PGM 203 Table Data 1 Announcement Table PGM 259 Tenant Data 1 Tone Table Web Admin PGM 290 Numbering Plan 1 Station Group Number PGM 115 Related Features Executive Secretary Music On Hold Call Forward VMIB Integrated Auto Attd Voice Mail Related Features Digital Phone 89 irec MG Release 1 Feature Description amp Operation Issue 1 0 Description A Station can be grouped for Pilot Hunt Feature Users may select incoming calls in the group to re route to other stations local or networked station groups the VMIB according to ring mode Day Night Timed A member of the Pilot Hunt Group may have Pilot Hunt Ring Access authority set for call coverage on another member Station in a group Operation If programmed Pilot Hunt Group is automatic Conditions 1 Pilot Hunt Ring Access of a member should be enabled to receive the Pilot Hunt Group calls 2 Pilot Hunt Group members can register a Forward as a Day destination using the Pilot H CFW Register feature code 3 If a Station s busy service is set to Pilot Hunt and the Station is in conversation with an internal external party and another station calls the call is routed to an idle member in the same Pilot Hunt Programming Numbering Plan Station Data 1 Feature Numbering Plan
260. vice mode Day Night or Timed Programming Station 1 Station COS PGM 137 CO IP 1 CO COS PGM 177 System 1 Toll Exception Table PGM 250 Related Features Hardware 43 ir ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 29 4 Walking COS Description A User may temporarily override Toll Restriction at a Station to make Toll Calls from a normally Toll Restricted station An Authorization Code is required in order to activate Walking COS Operation Digital Phone To activate Walking COS 1 Press the PGM button Dial 33 Walking COS code Enter the Station number Dial the Station Authorization code password Dial end mark Place a call in the normal manner oar Nh SLT To activate Walking COS 1 Dial the SLT Programming code Dial 33 the Walking COS code Enter the Station number Dial the Station Authorization code password Dial end mark Place call as normal ou fk Wh Conditions 1 The Station COS applied for Walking COS is the COS of the station 2 Walking COS applies the temporary COS for only one call terminating the call returns the station to the assigned Station COS The user may reactivate Walking COS to place another call or press the Flash key instead of hook switch at the end of previous call to maintain Walking COS Programming Station 1 Station COS PGM 137 CO IP 1 CO COS PGM 177 System 1 Toll Exception Table PGM 250 Re
261. working Path will be cleared the Forwarded Call will be setup as Intercom Call 2 The System does not check the status of the diverted to station in DND CFW or Empty Programming Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 3 68 2 9 CO Transit In Description The incoming DID call can reroute to a Net Call destination on another System Operation CO Line programming Press PGM 177 CO COS Select the desired Incoming CO Line Assign COS 01 15 Toll Exception Table is also applied to Transit Calls If configured CO Transit In operation is automatic Conditions 1 Outside caller hears a busy tone when a Networking Path is not available during transit 2 A Network CO Line is seized automatically and the call will be transferred to the Network Destination the destination will receive ringing with CLI from PX however the outside User will hear a Ring Back tone 3 Both the outside User and the Destination Station will be connected when the destination station answers the ringing 109 ir ecc MG Release 1 Feature Description amp Operation Issue 1 0 Programming CO Line Data 1 CO COS PGM 177 Voice Network 1 Network Basic Attribute PGM 320 2 Network Numbering Plan PGM 321 3 68 2 10 CO Transit Out Description This feature enables a user to maximize use of the network and reduce call costs by routing outgoing calls to the nearest appropriate point on the network T
262. xternal telephone number can be assigned as a member of a Command Conference Group Stations and external contacts up to 12 members can be arranged in groups so that a user may create a conference with all members of the group through a single call Additionally the user can make paging calls with same group There are 2 kinds of Command Conference Groups e Command One Way A user can make announcements paging to members of the Command Group e Command Conference A user can make conference calls with members of the Command Group On Hook Service An internal user can receive a command call while the Station is On Hook When an internal user receives a command group call and the call goes unanswered the System will make a recall to the user station One or Both Way Busy When an internal user receives command group call while in busy status the command group call is ignored and can be queued When an internal user receives a command group call while in busy status the current call will be disconnected and the command group call automatically is connected Operation To initiate a Command Group One Way 1 Dial the One Way Command Group Call feature code 2 Enter the Command Group number 92 ir ec zs MG Release 1 Feature Description amp Operation Issue 1 0 To initiate a Command Group Conference 1 Dial the Conference Command Group Call feature code 2 Enter the Command Group number Conditions Programmin
263. ystem supports 2 standard protocols QSIG over ISDN and H 450 over IP for basic networking functions QSIG employs ISDN PRI channels only with support for ESTI standards ETS 300 237 238 256 257 260 261 361 362 363 364 Operation Operation of Distributed Networking is automatic when configured and defined Conditions 1 To use the networking features software lock key installation is required available from LG Nortel Distributor there are two types of software lock keys for QSIG based networking and VOIP based networking 2 Unified Dialing Plan UDP specifies that each Station can have a unique number up to 8 digits in the Networked Systems depending on the Numbering Plan 102 im ecc zs MG Release 1 Feature Description amp Operation Issue 1 0 3 An Alternative Speed Dial route can be used to place a call but is not a Networked call so Distributed Control Network features are not available Programming Numbering Plan 1 System Numbering Plan PGM 111 Voice Network 1 Voice Network PGM 320 2 Voice Network Numbering Plan PGM 321 Related Features Hardware 3 68 2 1 Net Call Description A Station user can make a call to a Station on another System by dialing just the Station number as an Intercom call within the same System Operation To configure Net Call Numbering Plan programming Press PGM 111 Prefix Code 1 Prefix code for Networking Numbering SAVE To perform a Net Call 1 Lift Hand

Feature Description & Operation Manual

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Feature Description &amp; Operation Manual

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Feature Description & Operation Manual