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User Manual - Home Delivery Medical

1. Function Selection Result OFF 0 ar Disable ON 1 Enable Factory Default is set as 0 OFF lt NOTE gt Panic Alarm can only be triggered via the Remote IC2020TX and only when Panic Mode Enable is set as ON Command 53 Line Failure Detection Voice Message This option is used to set the repeating cycle of the voice prompt Phone line trouble when telephone line failure is detected If set as 1 minute then the voice prompt will repeat every 1 minute and so on 18 Function Selection Result Disable 00 No repeat 01 1 minute 02 2 minutes 03 60 3 60 minutes Factory Default is set as 00 No repeat lt NOTE gt During the line failure period the voice prompt Phone line trouble will be played by the set repeating cycle but the red LED will still flash quickly until the line failure is restored During the line failure period if the Emergency or Nurse button is pressed or any sensor is triggered the red LED will flash quickly and the voice prompt Phone line trouble will be played even if set as 00 Disable The reporting will then be made after the line failure is restored During the reporting period after line failure restore if the Emergency or Nurse button is pressed or any sensor is triggered during the line failure period line failure detection will be temporarily stopped Line failure
2. Function Selection Result 00 INSTANT REPORTING 01 99 DELAY Factory Default is set as 05 5 SEC lt NOTE gt The Emergency alarm cannot be 15 cancelled after the Guard Time is elapsed Command 43 Periodic Test Call IC2020 can be programmed to make test calls periodically from 00 no test call to every 1 7 or 30 days Function Selection Result 0 OFF 1 7 1 7 DAYS 8 30 DAYS Factory Default is set as 5 5 DAYS Command 44 Mobility Timer This function monitors user movement around the premises and sends an inactivity report to the Monitoring Center if the user fails to reset the inactivity timer This will disable or enable the Inactivity Timer with selectable count down periods Options are Function Selection Result 0 DISABLE 1 12HR 2 24HR Factory Default is set as 0 DISABLE lt NOTE gt The Mobility Timer counting down can be reset by 1 Pressing the NURSE button on IC2020 or 2 Movement detected by PIR Detector When Mobility Timer expires and no reset signal is received IC2020 starts to emit one long beep every 5 minutes to alert the user After 30 minutes if reset signal is not received a mobility alarm reporting will be made The reporting method for mobility alarm is the same as the emergency alarm The report will be sent based on your reporting methods wit
3. When entering the phone number entering represent a 3 sec pause ex Switchboard system extension etc Up to 20 digits including are allowed for each telephone number Delete Telephone Number To delete the 1 Tel number enter 01 followed by after one short beep enter another 1C2020 will emit another short beep signaling the 1 Tel number is erased Likewise you can erase the respective 2 3 or 4 Tel Numbers by following the above procedure Command 05 06 Select Telephone Number for Alarm Reporting and Status Reporting lt IMPORTANT NOTE gt If the Tel number is selected in Commands 5 6 and 7 then Command 7 holds the top priority to overwrite the setting The Tel number selected in Command 7 will not be used for alarm and or status reporting Command 05 Select which telephone number 1 4 is are to be used for Alarm Reporting Command 06 Select which telephone number 1 4 is are to be used for Status Reporting Available Key in options Tel Number gee 1 Tel 1 2 Tel 2 3 Tel 3 4 Tel 4 1 amp 2 Tel s 12 1 amp 3 Tel s 13 1 amp 4 Tel s 14 2 amp 3 Tel s 23 2 3 4 Tel s 24 3 amp 4 Tel s 34 1 2 amp 3 Tel s 123 1 204 amp 4 Tel s 124 1 3 amp 4 Tel s 134 2 37 amp 4 Tel s 234 1 an
4. m Press 2 to open TWO WAY VOICE COMMUNICATION Press 1 to TALK ONLY Press 3 to LISTEN IN ONLY Press 9 to HANG UP IC2020 will emit a beep via the telephone handset signaling 20 amp 10 sec time remaining to alert to the call Recipient f the Call Recipient needs more conversation time s he can press either 1 or 2 or 3 on the phone set to add another 60 minutes If the Voice period expires without any DTMF command press the call will automatically hang up and be recorded as an unsuccessful call It will retry up to a max of 4 times on each Tel Number accordingly Speech Reporting Method If Speech Reporting Method is selected after dialing IC2020 will open a two way voice communication between the Call Recipient and IC2020 for 1 60 minutes set by Command 46 At 20 amp 10 seconds before the time period expires 1C2020 will emit two beeps via the telephone handset to alert the user If the Call Recipient needs more talk time s he can press any keys except 9 on their phone set to add another 1 30 minutes set by Command 46 To terminate the call press either DTMF 9 or NURSE button on IC2020 During the Speech period if there is no any DTMF command pressed the call will automatically hang up and be recorded as an unsuccessful call It will retry up to a max of 4 times on each Tel Number accordingly Call Sequence E The call sequence is followed by Tel 1 Tel 2 Tel 3 to Tel
5. Emergency Pendant EP or Panic Button PB is pressed 515555518 WTR and or PB Low battery When the Wrist Transmitter WTR Emergency Pendant EP or Panic Button PB is under Low Battery status Green LED flashes every 2 sec with 2 beeps 535555557 WTR and or PB Low battery Restore When the Low Battery status of Wrist Transmitter WTR Emergency Pendant EP or Panic Button PB is restored 155555517 SD or CO emergency When the Smoke Detector SD or Carbon Monoxide CO is pressed 155555518 SD or CO Low battery When the Smoke Detector SD or Carbon Monoxide CO is under Low Battery status Green LED flashes every 2 sec with 2 beeps 355555557 SD or CO Low battery Restore When the Low Battery status of Smoke Detector SD or Carbon Monoxide is restored 555555558 WS Low battery When the Low Battery status of Water Sensor WS is under Low Battery status Green LED flashes every 2 sec with 2 beeps 553555557 WS Low battery Restore When the Low Battery status of Water Sensor WS is restored 551555558 IR Low battery When the PIR Motion Detector IR is under Low Battery status Green LED flashes every 2 sec with 2 beeps 553555557 IR Low battery Restore When the Low Battery status of PIR Motion Detector IR is restored FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two
6. Step 2 Step 3 22 lt NOTE gt Ifthe dialing fails IC2020 will not retry Press Nurse button can stop and cancel the dialing amp call at any time During the two way voice communication press the White Nurse button on Control Panel can terminate the call at any time During the two way voice communication press the Red Emergency button on Control Panel can terminate the call at any time and report to the Monitoring Center Step 4 At the last 20 amp 10 sec IC2020 will emit a beep via the telephone handset to alert the call Recipient If the Call Recipient needs more conversation time press any DTMF key except 9 can add another 60 minutes as defined by Command 54 Press DTMF 9 or Nurse button to terminate the call The Red button backlight dims and IC2020 returns to idle mode Step 5 Step 6 After two way voice communication IC2020 will call out for CID Digitals Reporting command 06 event code as 326 Trouble code to supervisory 4 1 3 AC Power Check Up If the AC Power failure is detected for 2 minutes or longer the GREEN LED starts to flash as a visual warning to the user Once the AC Power resumes the GREEN LED turns steady on again If the AC Power failure lasts for an hour IC2020 will send an AC Failure report to the Monitoring Center After the Power restoration lasts more than one hour IC2020 will report AC Restore to the Monitoring Center Green LED will
7. Step 2 Once pressed a button beep sound will be heard 1C2020 will emit 3 beeps at 6 sec Step 3 Release the button after you heard two short beeps Then IC2020 is now in Learning Mode The RED LED begins to flash Step 4 Move the device to your desirable location in the house and press the TEST button to observe the range for its operation Step 5 If IC2020 responds with one long beep then the particular device is within the operation range Step 6 To exit Learning Mode press both NURSE amp EMERGENCY buttons simultaneously Or if no signal is received within 30 sec 1C2020 will exit Learning mode 4 4 Global Test Global Test is used to test if the complete system is working properly To do the Global Test Step 1 Press the NURSE button once Step 2 Within 5 sec press Pendant button Step 3 1C2020 will emit a short beep and report to Monitoring Center 4 5 Panic Alarm Mode A Panic Alarm can be triggered locally to attract the attention of others in the area An audible warning will be heard through the Control Panel but no reporting is made to the Central Monitoring Station To activate deactivate Panic Alarm when Panic Alarm Enable is set as ON by Command 52 On the Remote IC2020TX Press amp hold once on the White NURSE button The White button will light up steadily in Blue for 1 sec after the button is released The Control Panel will repeatedly play Beep Beep Be
8. 4 It is recommended to set digital reporting method in first priority for immediate help m If either Digital Alarm reporting OR Speech Alarm reporting is set with anyone answered successfully the call sequence will be terminated automatically a If more than one reporting methods are set the reporting call sequence will only be terminated once each reporting method is answered successfully m There is a calling pause between each call For different Tel Numbers the pause is set as 5 sec and for same Tel Number it is set as 62 sec Retry Method Retry Circle Each Tel Phone number can be retried up to 5 times alternative and max 15 calls will be retried During the 26 retry period the Red LED still stays on steadily while the Red Emergency Button backlight dims In the retry circle if any digital voice message or speech reporting fails C2020 makes a 10 min pause then starts another 15 call retry circle followed by another 10 min pause This cycle repeats until all reporting is are answered successfully During the 10 min pause IC2020 returns to normal mode with Red LED on Press the White Nurse button to terminate the reporting If new event happens IC2020 starts the reporting immediately 4 3 Walk Test Range Test Put IC2020 in Learning Mode to determine the operation range of the devices Step 1 From Idle mode press and hold the EMERGENCY amp NURSE button for 6 seconds
9. conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation 30 5 4 1C2020 Programming Command Table DTMF CHARACTER COMMAND OPERATION COMMANDS Oe o roemeens O e e eee o o roemeens e e reas e o roemeens e e eene e o roemeens e e rene e o remene rareori O e e o roemeens O e e w eee ee Bi Retry method 0 Alternative 1 Retry method 0 Alternative 1 One by One Retry method 0 Alternative 1 One by One Alternative e ea refer to the Global account number 4 to 6 digits label on Control Panel e ei Sigs Account number 1 Tel Number Bi No account number i ei 6 aigis Account number 2 Tel Number2y 81 no account number i ei 6 gts Account number Tel Numbers 81 No account number ia Bi 6 aigis Account number 4 Tel Number 81 No account number All formats the same 0 Contact ID mE 1 Scancom 2 Tunstall 3 Voice 4 Speech poe Contact ID TERMI DTMF NATOR ACK DEFAULT 0 Contact ID 1 Scancom 2 Tunsiall 3 Voice message playing 4 Speech Contact ID Tel Number 1 0 Contact ID 1 Scancom 2 Tunsiall 3 Voice message playing 4 Speech Contact ID Tel Number 2 0 Contact ID 1 Scancom 2 Tunsiall 3 Voice message playing 4 Speech Tel Number 3 0 Contact ID 1 Scancom 2 Tunsia
10. for the user or not f Help Arrived Signaling is set to ON once the Alarm Reporting is completed the RED EMERGENCY BUTTON will start to flash Press the White NURSE Button when the Help arrives and IC2020 will report to monitoring center and the RED BUTTON will stop flashing If Help Arrived Signaling is set to OFF once the Alarm Reporting is completed 1C2020 will return to idle mode 12 Function Selection Result OFF 0 i disable ON 1 enable Factory Default is set as 0 OFF lt NOTE gt If the White NURSE Button is not pressed within 15 minutes IC2020 will send one more Help Call report to summon help and inform the Monitoring Center that no help has arrived within the past 15 minutes Command 34 Emergency Button Enable The RED EMERGENCY BUTTON can be enabled or disabled to send an Emergency alarm report Function Selection MESU OFF 0 disable ON 1 enable Factory Default is set as 1 ON lt NOTE gt When this function is programmed as OFF the RED EMERGENCY BUTTON is deactivated When this function is programmed as ON the RED EMERGENCY BUTTON is activated When pressed it will play a voice prompt Bi Bi Bi Emergency twice then send an Emergency alarm report to the Monitoring Station Command 35 Silent Mode 102020 can be selected to operate in Silent Mode This will mute all normal operation warnin
11. in before Commands 93 Learn In Silent Pendant Only one Silent Pendant can be learnt into IC2020 by using Command 93 For learning Silent Pendant Step 1 Enter 93 on the phone set then a short beep will be heard via the phone set Step 2 Press the Pendant Button within 20 sec Learning can only be completed within the signal reception range of IC2020 If no signal is received within 20 sec IC2020 will emit a long beep and automatically returns to Programming mode Step 3 1C2020 will emit 2 beeps to indicate the Silent Pendant is learnt in successfully Adding a Pendant for a second time is prohibited unless it is removed from the system first f one long beep is emitted instead of 2 beeps this indicates v The device has already been learnt in v Another device has been learnt in before lt NOTE gt When 1C2020 received the alarm signal from the Silent Pendant it will not sound any warning beeps during Reporting and Guard Time period Commands 94 Learn In Device Up to 7 devices can be learnt into IC2020 by using Command 94 The available devices that can be learnt in Command 94 are v PIR Sensor PIR Smoke Detector SD Carbon Monoxide CO Fixed Panic Button PB Wrist Transmitter WTR SSS 20 v Pendant Transmitter WTR v Water Sensor WS v Remote IC2020TX Step 1 Enter 94 on the phone set then a short beep will be he
12. you can set the number of rings for IC2020 to answer 20 Rings is set as factory default Step 1 Dial 1C2020 and wait for IC2020 to answer Step 2 Enter 1111 default 4 digit Access Code followed by via the phone set Step 3 IC2020 will respond with two quick beeps to indicate it is ready for Remote Programming The RED LED will flash as a visual indication Step 4 You are now in Programming Mode Proceed to program by referring to the Command in section 3 2 Programming Your IC2020 3 1 2 2 Dial in Twice Ring Count Disable If 00 is set in Command 41 it means IC2020 is disabled to auto answer the incoming calls by ring count If Remote programming is required you will need to call C2020 twice Step 1 Dial IC2020 and hang up after first 2 rings wait for another 8 20 sec then call again 1C2020 will answer the call on the first ring You will enter the Remote Programming Mode after the first ring from the 2 call Step 2 Enter 1111 the default 4 digit Access Code followed by via the phone set Step 3 IC2020 will respond with two quick beeps to indicate it is ready for Remote Programming Commands The RED LED will flash as a visual indication Step 4 You are now in Programming Mode Proceed to program by referring to the Command in section 3 2 Programming Your IC2020 lt NOTE gt The first digit of Access Code must be entered within 15 seconds otherwise the 1C2020 will exit automati
13. 6 secs to enter to Learn mode Once pressed a button beep sound will be heard IC2020 will emit 2 beeps when it reaches 6 sec Release the button after you heard the double beep Then C2020 is now in Learning Mode The RED LED begins to flash Press both the NURSE and Pendant 1 buttons simultaneously until IC2020 emits a double beep to indicate that the Pendant 1 has been learnt in successfully lt NOTE gt Se Step 5 lt is prohibited to learn in the same Pendant twice IC2020 will emit a long beep instead of double beeps Users can replace the learnt in Pendant in 1IC2020 with anohter Pendant The previous learnt in Pendant will become unfunctional Carry the Pendant amp walk around your house Press the Pendant button as you move and observe the maximum range for its operation If IC2020 responds with one long 5 Step 6 Step 7 beep the Pendent is within the operation range If no signal is received within 30 sec IC2020 will exit Learning mode If there is a 2 Pendant Pendant 2 wished to be learnt in proceed to Steps 3 5 under the section Learning Pendant 2 Otherwise press both NURSE amp EMERGENCY buttons at the same time to exit Learning Mode Or if no signal is received within 30 sec 1C2020 will exit Learning mode IC2020 will emit a short beep and the Red LED turns off to indicate the system is back to Idle mode 2 2 Learning Pendant 2 Step 1 St
14. Anwer tor When this function is programmed as 0 Remote Programming will not be able after a successful reporting to the to proceed during the 5 mins Call Monitoring Center IC2020 will back time automatically enter the specific Follow On mode as specified by Command 45 When this function is programmed as 1 after a successful reporting to the Command 39 Monitoring Center IC2020 will automatically hang up the line and start a 5 minute waiting period to auto answer any This function is for you to select the dialing incoming phone calls from the Monitoring method of your telecommunications Center Dialing Mode There are two dialing methods available for When this function is programmed as 2 user after a successful reporting to the Monitoring Center the 1C2020 will F ion Select R l automatically enter specific Follow On unction Selection esult mode as specified by Command 45 Once Follow On Mode is terminated 0 TONE IC2020 will automatically start a 5 minute waiting period to auto answer any incoming 1 PULSE phone calls from the Monitoring Center Factory Default is set as 0 TONE lt NOTE gt When the Monitoring Center calls back within this 5 minute period IC2020 auto answers the call after the Command 40 1st 2nd ring and waits for proper Set Access Code Access Code default is 1111 entry followed by the key within 15 sec The Access Code is use
15. Water sensor is triggered D 1018 Smoke CO emergency When the Smoke Detector SD is triggered When the Carbon Monoxide Detector CO is triggered D 1019 Panel AC Failure When AC power fails for more than 10 sec Green LED flashes every sec with a beep every 30 sec D 1019 Panel Low battery When IC2020 is under Low Battery status Green LED flashes every 2 sec with a beep every hour 29 5 3 Scancom Event code 515555517 Panel emergency or WS Emergency When the red EMERGENCY Panel button is pressed or WS triggered 515555557 Cancel Panel emergency When the EMERGENCY alarm is canceled 515155557 Pendant 1 and Unit Button emergency When the Pendant 1 or Unit button is pressed 555155517 Pendant 2 emergency When the Pendant 2 is pressed 555551557 AC Failure When the AC power fails for more than 10 sec Green LED flashes every sec with a beep every 30 sec 555553557 AC Failure Restore When the AC power is restored to the IC2020 515555559 Global test Auto check in report Sensor Supervisor Failure When the IC2020 reports Global Test to monitoring Center 555551558 Panel Low battery When IC2020 is under Low Battery status Green LED flashes every 2 sec with a beep every hour 555553557 Panel Low battery Restore When the Panel Low Battery restored for 1C2020 515555517 WTR and or PB emergency When the Wrist Transmitter WTR
16. and restore will not be reported At least one telephone and account must exist in order for line failure detection to start Line failure detection will not start if no telephone nor account exist even after powered on for one minute Command 54 Nurse Call Out Period This command is used to program the allowable time duration for Nurse Call mode in Two way voice communication period Speech mode It can be set from 01 1 minute 60 60 minutes Function Selection Result 01 1 minute 02 2 minutes 03 60 3 60 minutes Factory default is set as 60 60 minutes During the two way voice communication period 1C2020 will emit two beeps via the telephone handset to alert the call recipient the remaining time of 20 amp 10 sec Press the assigned DTMF key to extend another 1 60 minute s Command 80 84 Remove Devices The IC2020 can be programmed to remove ALL previously learnt in devices by entering 80 followed by The system will sound an acknowledge beep over the phone for the user Command 81 is used to remove Pendant 1 learnt in by Command 91 Command 82 is used to remove Pendant 2 learnt in by Command 92 Command 83 is used to remove Silent Wrist learnt in by Command 93 Command 84 is used to remove Other Devices learnt in by Command 94 Commands 91 Learn In Pendant 1 Only one Pendant can be learnt into IC2020 by using Command 9
17. at where left off in the previous Nurse call Push toward to raise the volume Push toward to lower the volume REAR VIEW 8 Phone Jack marked Telephone unit connection Line Jack marked Phone line connection from wall 10o Local Programming Telephone Jack marked A standard telephone set can be plug into this jack for Local Programming u DC Jack DC 12 V 500 mA switching power BACK VIEW 12 Rechargeable Battery Switch Rubber Cap 13 Mounting Bracket REMOTE OVERVIEW IC2020TX Emergency Button LED Red Red Press once to dial the Emergency line and send an Emergency alarm report to the Monitoring Station Press amp hold for 15 sec activate Auto Low Battery Detection Red Light ON Signal transmitted Red Light FLASH Signal trasmitted amp Low Battery Nurse Button LED White Blue Press once on the Nurse Button to dial the Nurse line Press and hold the Nurse button for 5 sec to activate deactivate Panic Alarm The White button will light up steadily in Blue for 1 sec after the button is released Blue Light ON Signal transmitted Blue Light FLASH Signal trasmitted amp Low Battery For detailed usage of the Remote please refer to the separate user manual Remote IC2020TX 1 2 The Power Supply An AC power adapter is required to connect to a wall outlet Be sure only to use an adapter with the appropriate AC voltage rating to prevent
18. component damage A DC 12 V output and 500 mA 1 3 Line Capture IC2020 features Master Control over the telephone line That means even if the phone line is engaged the I1C2020 has the power to circumvent the line and dial out anyway switching power is generally used to power IC2020 In addition to the adapter there is a rechargeable battery inside C2020 which serves as a back up in case of a power failure The battery used is a Ni MH 600 mA and 7 2 V rechargeable battery lt NOTE gt The Line Capture feature is only available when household phones are connected after the IC2020 wiring For Example Telecom During normal operation the AC power adapter is used to supply power to 1C2020 and at the same time recharge the battery When the battery is fully charged it serves as a back up power source for a period of at least 30 hours It takes approximately 48 hours to fully charge the battery The battery can be manually disconnected by the battery switch located at the bottom covered with a rubber cap Battery Switch is set as ON by factory default If switched to OFF the battery will not be charged when AC power is connected nor will it serve as a back up power source when AC power is missing lt NOTE gt Please make sure the battery switch is slid back to ON position as marked after manually disconnected the rechargable battery TEL3 IC2020 has the Line Capture fu
19. following DTMF Commands Contact ID Scancom Tunstall The NURSE button is pressed E Automatically hangs up after the Follow On Period expires 9 5 Help Arrived Signaling This function is only available for the digital Contact _ID reporting method and when Help Arrive Signaling Command 33 is set to enable E Once the Follow On Period or Call 25 back is completed 1C2020 will start counting down the 15 min Help Arrived Timer The EMERGENCY button starts flashing Pressing the NURSE button the IC2020 will report to the Monitoring Center that help has arrived The EMERGENCY button stop flashing and return to normal backlight If the NURSE button is not pressed within 15 min the I1C2020 will send another Help Call report again and to inform the Monitoring Center that no help has arrived IC2020 will then enter the 15 min waiting period again If NURSE button is still not pressed IC2020 will exit reporting mode and return to Idle Mode Voice Message Reporting Method If voice reporting method is selected and after the dialing is successful 1C2020 will play the pre recorded message see Command 50 The voice message will be played up to a max of 40 seconds IC2020 will emit a beep via the telephone handset signaling 20 amp 10 sec time remaining to alert to the call Recipient During the voice message playing pressing DTMF 1 2 or 3 keys to enter the following mode for 60 minutes
20. help based on the programmed reporting method A continuous cofirmation beeping sound about 3 secs per beep will be heard after IC2020 dials out to inform you that the call is in progress regardlss of Digital or Speech Reporting Method Confirmation beeps will be heard in the following situations m After IC2020 dials out to summom help until handshake for Digital Reporting Method m After IC2020 dials out to summom help until the call is answered for Speech Reporting Method m When first reporting failed and IC2020 retries Once the first reporting succeeded and IC2020 is in progress of back up reporting the confirmation beeps will not be heard Digital Reporting Method After the alarm reporting is successfully received by the Monitoring Center C2020 will then follow the choice of Command 38 to enter Follow On and or Call Back mode m If Command 38 is set as 0 Follow On or 2 Follow On amp Call Back it will then follow its setting as in Command 45 Follow On Choice to open Two way Voice or Listen In or just waiting for commands m If Command 88 is set as 1 Call Back or 2 Follow On amp Call Back after alarm reporting it will then wait for 60 mins for Monitoring Center Personnel to call back after reporting When the Monitoring Center calls back within this 60 minute period IC2020 auto answers the call after the 1st 2nd ring and waits for proper Access Code default is 1111 e
21. mins 08 8 mins 09 9 mins 10 10 mins up to 60 60 mins Nurse Call out period 01 1 min 02 2mins 03 3mins 04 4mins 05 5mins 06 6mins 07 7mins 08 8mins Bat iota 09 9mins 10 10mins up to 60 60mins e E remove an seves gearr weoma sro 2S ee Bi Remove pendant 2 learnt in Remove pendant 2 learnt in Command 92 92 Remove pendant 2 learnt inCommand92 OD KT learnt in Command 93 Bi Remove the Devices learnt in Remove the Devices learnt in Command 94 94 Ee E 2 i Learn in pendant 1 BiBi Pre learnt IC2020TX Learn in smoke detectors CO detectors pendants and fixed emergency transmitters long Bi Bi No device range pendants os Load defaults when x x is pressed DTMF A is heard after defaults have been loaded COMMAND OPERATION DEFAULT 10 Minutes For Emergency 60 Minutes 32
22. other radio transmitting devices such as mobile phones cordless phone or wireless computer network Wi Fi devices Important When drilling into a wall ensure there are no hidden cables or pipes Mounting the Control Panel The Control Panel can be mounted on the wall or wherever desired e g on the table Ensure the Control Panel is fitted at approximately chest height where the buttons microphone and speaker can be easily accessed and operated Use the 2 holes of the Wall Mounting Bracket as a template mark off the holes positions Drill 2 holes and insert the wall plugs if fixing into plaster or brick Screw the base to the wall Hook the Control unit onto the Wall Mounting Bracket holding the unit with the front facing you 2 Learn in the Devices There are 2 Methods to learn in the device 1 Using the Learning Mode you can learn in Pendant 1 and Pendant 2 Use Command 91 94 in Programming mode you can learn in up to 10 devices including PIR Sensor Smoke Detector Panic Button Carbon Monoxide Wrist amp Neck Transmitter Water Sensor and Pendant Transmitter Please refer to section 3 2 Programming Your IC2020 Commands 91 94 Learning Mode Learning Mode is only used to learn and remove Pendant 1 amp Pendant 2 for IC2020 2 1 Learning Pendant 1 Step 1 Step 2 Step 3 Step 4 Press the Nurse amp Emergency Button and hold these two buttons for
23. sound a ring tone as an audio alert or operate silent for an in coming call Function Selection Result OFF 0 l Ring Tone Disable ON 1 Ring Tone Enable Factory Default is set as 0 OFF lt NOTE gt Ifthe function is set to ON you can answer the incoming call by pressing the RED EMERGENCY BUTTON or Pendant Button The time out period for the incoming call is 30 minutes during the communication the IC2020 will emit two beeps via the telephone handset to alert the call recipient the remaining time of 20 amp 10 sec The duration of this time out period is unchangeable and inextensible To terminate the incoming call 1 press the white NURSE button on IC2020 or 2 press DTMF 9 from the call recipient s end Command 32 Audible Fault Alert The IC2020 can be programmed to sound detected and existent Fault Alert Beeps every 30 sec Function Selection Result OFF 0 ae No Warning Beep With Warning Beep Factory Default is set as 0 OFF The fault situation includes Low Battery Fault for both 1C2020 and Devices and AC Failure lt NOTE gt Battery back up time will be shortened if this function is turned on Command 33 Help Arrived Signaling This function is only available for the digital Contact ID reporting method It is used for the Monitoring Center personnel to confirm if the help has arrived
24. toward the microphone on IC2020 to record your message A maximum of 20 seconds is allowed Step 3 Press key to end the recording before the time is up Two beeps will be heard both via the phone set and 1IC2020 indicating the recording is completed or the time is up lt NOTE gt Se Message can only be recoreded locally alongside IC2020 via the bulilt in Microphone Please use command 51 to check the recorded message To re record please repeat Steps 1 4 to overwrite the message Command 51 Play Message This function plays the recorded message by Command 50 If the recorded message is shorter than the maximum recording time message played will be shortened accordingly Once the playback is finished two beeps will be heard as an indication lt NOTE gt Message can only be heard locally alongside IC2020 via the bulilt in Speaker Command 52 Panic Mode Enable The IC2020 can be programmed to enable Panic Mode or not When set as ON Panic Alarm can be activated deactivated via the Remote IC2020TX To activate Panic Alarm Press and hold the White NURSE button for 5 sec The NURSE button will light up steadily in Blue for 1 sec The Control Panel will repeatedly play Beep Beep Beep Emergency until Panic Alarm is deactivated To deactivate Panic Alarm Press and hold the White NURSE button for 5 sec again The NURSE button will light up steadily in Blue for 1 sec
25. turn ON 15 seconds after power restoration 4 1 4 IC2020 Low Battery C2020 continuously checks its own Battery Condition 30 minutes after powering up When the battery low condition voltage less than 7 1 V lasts for 4 6 min IC2020 will report to the Monitoring Center and the GREEN LED slowly flashes If Low Battery condition persists C2020 will emit 2 short beeps every hour Press the NURSE button to clear the warning beeps and the LED returns to steady ON After the battery voltage is restored and lasts for 12 hours IC2020 will send Battery Restore report to Monitoring Center and the GREEN LED returns to steady ON 4 1 5 Devices Low Battery Whenever IC2020 receives a battery low signal from a particular device it will report to the Monitoring Center each time a low battery signal is received and the GREEN LED will flash rapidly until the fault condition is cleared In addition 1C2020 will emit 4 short beeps every hour Press the NURSE button on IC2020 will stop the warning beeps lt NOTE gt Se If any device Low Battery signal is received again the LED and warning beeps will be performed accordingly Press the NURSE button again to silent the warning beeps Portable devices such as Wrist Transmitter and Panic Button must reside in the RF range for the Control Panel to receive the low battery signal and then report to the Monitoring Center If line failure is detected and the d
26. 1 For learning Pendant 1 Step 1 Enter 91 on the phone set then a short beep will be heard via the phone set Step 2 Press the Pendant Button within 20 sec Learning can only be completed within the signal reception range of IC2020 19 If no signal is received within 20 sec IC2020 will emit a long beep and automatically returns to Programming mode Step 3 1C2020 will emit 2 beeps to indicate the Pendant 1 is learnt in successfully lf one long beep is emitted instead of 2 beeps this indicates v The device has already been learnt in v Another device has been learnt in before Commands 92 Learn In Pendant 2 Only one Pendant can be learnt into IC2020 by using Command 92 For learning Pendant 2 Step 1 Enter 92 on the phone set then a short beep will be heard via the phone set Step 2 Press the Pendant Button within 20 sec Learning can only be completed within the signal reception range of IC2020 If no signal is received within 20 sec IC2020 will emit a long beep and automatically returns to Programming mode Step 3 1C2020 will emit 2 beeps to indicate the Pendant 2 is learnt in successfully Adding a Pendant for a second time is prohibited unless it is removed from the system first lf one long beep is emitted instead of 2 beeps this indicates v The device has already been learnt in v Another device has been learnt
27. 1C2020 USER MANUAL 02 April 2010 For INSTANT CARE Table of Contents 1 Application Overview 1 1 Identifying The Parts ___ gt gt 1 2 The Power Supply _ ___ gt 1 3 Line Capture S 1 4 Line Failure Detection 1 5 How to install the Control Panel 2 Learn in the Devices 2 1 Learning Pendant 1 2 2 Learning Pendant 2 3 System Configuration 3 1 Entering Programming Mode 3 1 1 Local Programming Mode 3 1 2 Remote Programming Mode 3 1 3 CTC 835 Programmer o n N N NAAA fs BF WB HB N 3 2 Programming Your IC2020 4 Operation 4 1 Idle Mode 4 1 1 Auto Answer Incoming Phone Calls 4 1 2 Nurse Call 4 1 3 AC Power Check Up 4 1 4 IC2020 Low Battery 4 1 5 Devices Low Battery 4 1 6 Automatic Check in Report Periodic Test Call 4 1 7 Mobility Timer 4 1 8 No Pendant Present 4 1 9 Remote 4 2 Alarm Activation __ gt gt gt O 4 3 Walk Test Range Test 4 4 Global Test 4 5 Panic Alarm Mode 4 6 Factory Reset 5 Appendix 5 1 CID Event code 5 2 Tunstall Event code oO 22 22 22 22 22 22 23 23 23 23 24 24 I a ee a ene ee ec ee eee ee 27 28 28 29 5 3 Scancom Event code 5 4 IC2020 Programming Command Table 29 31 1 Application Overview 1 1 Identifying The Parts TOP VIEW EMERGENCY i GREEN LED ON AC Power is ON FLASH every second AC Po
28. Mobility Timer function E Set Command 44 to 0 Disable lt NOTE gt Please use Command 44 to enable the Mobility timer again 4 1 8 No Pendant Present This function is only available for the digital Contact ID reporting method If there is no pendent being learnt into IC2020 30 min after powering up it will send a No Pendant Learnt in report to the Monitoring Center and repeat every hour thereafter until a pendant is successfully learnt in 4 1 9 Remote This function is only available if a Remote IC2020TX has been learnt in Press the Red button once to dial the Emergency line 1C2020 will play a voice prompt Bi Bi Bi Emergency twice then send an Emergency alarm report to the Monitoring Station Press the White button once to dial the Nurse line IC2020 will play a voice prompt Calling nurse line once 4 2 Alarm Activation When an alarm is triggered 1C2020 will enter the Guard Time Delay period see Command 42 Both RED LED and RED EMERGENCY BUTTON backlight turn on steadily m During the Guard Time period pressing the NURSE button on IC2020 it will cancel the alarm signal and return to Idle Mode m ifthe Guard Time Delay is set as 00 IC2020 will dial immediately without the voice prompt The Alarm reporting cannot be cancelled by pressing the NURSE button on 1C2020 after the Guard Time Delay expires Confirmation Beeps Once Guard Time Delay expires IC2020 will summon
29. and 43 Test call Function Selection Result 1 1 Hour 2 2 Hours 3 3 Hours 4 4 Hours 5 8 Hours 6 12 Hours Factory default is set as 1 1 Hour When the Off Set time is reset in programming Mode the time of the Off Set period will recalculate Off Set time Report will be sent only once and then the Control Panel sends Check in Report according to setting of period test call unless the Control Panel restarts or the Off Set time is reset Command 49 Supervision This option is used to enable system supervision function Once enabled IC2020 will be able to receive the check in signals from Wrist Pendants WTR to indicate their proper functioning Function Selection Result 0 Disable 1 4 Days 2 5 Days 3 6 Days 4 7 Days 5 8 Days 6 9 Days 17 Factory Default is set as 4 4 Days When the supervisory timer expires and no supervision signal is received from WTR the supervisory alarm reporting will be made The reporting for supervisory alarm is status reporting Contact ID 147 Scancon 515555559 or Tunstall D 1013 The report will be sent based on your reporting methods without Guard Time waiting and Follow On Command 50 Record Message To record a voice message Step 1 Enter 50 A long beep will be heard both via the phone set and IC2020 indicating it is ready to record your message Step 2 Please speak
30. ard via the phone set Step 2 Press the learn button on the device within 20 sec For Remote Controller press either the Red or the Green button Learning can only be completed within the signal reception range of IC2020 ee If no signal is received within 20 sec IC2020 will emit a long beep and automatically returns to Programming mode Step 3 1C2020 will emit 2 beeps to indicate the device is learnt in successfully Adding a Pendant for a second time is prohibited unless it is removed from the system first f one long beep is emitted instead of 2 beeps this indicates v The device has already been learnt in v When an 8 device is attempted to learn in Step 4 Repeat Steps 1 3 until all devices are learnt in lt NOTE gt S Adding a device for a second time is prohibited unless it is removed from the system first Command 98 Factory Default Reset To Reset IC2020 to factory default settings enter 98 and then After one short beep continue by entering K and then ending with another one beep will sound for termination Once the Factory Default Reset is executed all the programmed data is returned to its default value and all the devices that have been learnt in are removed You have to do the programming and learn in the device one by one again Command 99 Exit Programming Mode Enter 99 and after one short beep IC2020 exits the Programming Mode and retu
31. ble time duration for Follow On mode choice Commend 45 amp Two way voice communication period Speech mode It can be set from 01 1 minute 60 60 minutes Duplex Communication or Listen In Half Duplex Communication immediately Function Selection Result according to the setting under this command 01 1 minute Function Result Selection 02 2 minutes 0 COMMAND 03 60 3 60 minutes 1 LISTEN e Factory default is set as 10 10 minutes 2 TWO WAY The allowable time duration for either Wait Command Two way Listen In Only or Factory Default is set as 2 TWO WAY Two way voice comminucation in lt NOTE gt Speech mode and Nurse call is 60 mins During the two way voice communication period 1C2020 will emit two beeps via the telephone handset to alert the call recipient the remaining time of 20 amp 10 sec Pressing the assigned DTMF key can extend another 1 60 minute s When 0 is selected after reporting the Contact ID Code IC2020 will wait for 1 60 min set by Cammand 46 and then follows the DTMF commands that are received from the Central Monitoirng Station for action 16 Command 47 Off Set time After the Control Panel s power is supplied the time of the Check in Report starts calculating According to the setting of Off Set time the Control Panel will send Check in Report once and then send report according to the setting of Comm
32. cally Failure to enter the correct Access Code within 2 minutes will cause IC2020 to exit the Programming mode automatically To exit Remote Programming mode enter 99 followed by 3 1 3 CTC 835 Programmer CTC 835 is a powerful local amp remote handheld programming tool sold separetely that features a built in keypad and LCD display to help you to program the medical alarm panels effeciently and conveniently It also features Once for All Uploading which allows you program on a computer via the supplied Pilot software and you can then upload all the settings to the medical alarm panel simultaneously with a single mouse click For detailed usages please refer to the Operation Manual of CTC 835 Programmer 3 2 Programming Your IC2020 How to enter Commands Please make sure IC2020 is in Programming Mode RED LED flashes continuously before trying any 102020 Command Functions Please refer to section System Configuration Entering Programming Mode Follow the protocol below to command the 1C2020 CC DTMF Function DTMF ACK Selection ACK 1 12 3 4 5 6 1 CC 2 digit DTMF Command 2 Termination of the DTMF Command 3 ACK DTMF Command Acknowledgement from 1C2020 Short beep Command succeeded Long beep Command failed 4 Function Selection According to different Command you will have different entering in this part e g Tel Numbe
33. d 33 4 Tel s 1234 Factory Default for Alarm Reporting is set as 1 1 Tel Factory Default for Status Reporting is set as 2 2 Tel lt NOTE gt The Tel number selected in Command 7 will not be used for alarm and or status reporting even if it is selected in command 5 and or 6 When multiple Tel numbers are selected the IC2020 will always dial in respective programmed order The latest Command 05 06 setting s will overwrite any previously enter setting s Command 07 Select Telephone Number for Nurse call This command is used to select which telephone number will be used for Nurse call The selected Tel number will not be used for alarm and or status reporting even if it is selected in command 5 and or 6 Available key in options Tel Number fae aire Disable 0 1 Tel 1 2 Tel 2 3 Tel 3 4 Tel 4 Factory default is set as 3 3 Tel Alarm will be reported to 1 Tel number and Status will be reported to 2 Tel number Please refer to section 4 1 2 for more information 10 Command 08 Retry Method This command is to program the preferred sequenced method used for reporting Available key in options Retry Method Function Selection Alternative 0 On by One 1 Factory default is set as 0 Alternative lt NOTE gt amp If the Alternative method is chosen
34. d to enter Programming Menu locally or remotely Upon the correct Access Code and the Call Back Function received 1C2020 will then open a Full Duplex Communication to allow It consists of 4 digits and has been set to the Call Recipient to speak to 1C2020 1111 as factory default Before you set directly your own Access Code 1111 must be keyed in To set a new Access code enter the desired 4 digit number in Function Selection 14 Command 41 Auto Answer for Remote Programming 102020 can be programmed to auto answer incoming phone calls after a pre set number of rings have been reached The number of rings ranges from 00 no auto answer to 32 rings Function Selection Result 00 OFF 01 32 ON Factory Default is as 20 Rings lt NOTE gt If 00 is selected it means the 1C2020 cannot auto answer the call by ring count If you want to do Remote programming please follow the Remote Programming method described under System Conifuration Entering Programming Mode 2 Remote Programming Mode Command 42 Guard Time Delay 102020 can be programmed to delay alarm reporting from 00 instant reporting to 99 seconds During this time period a voice prompt Bi Bi Bi Emergency will be played twice to alert user at a rate of approximately once per 3 sec If a false alarm is triggered it can be cancelled within the Guard Time Delay
35. e 1 4 Tel Numbers respectively Available Options Function pened Selection 0 Contact ID Digital Reporting 1 Scancom Method 2 Tunstall Voice Message 3 Play Voice Reporting Message Method Speech 4 Open Two way Method communication Factory Default for 1 Command 21 2 Command 22 and 4 Command 24 Tel is set as 0 Contact ID Factory Default for 3 Command 23 Tel is set as 4 Speech Method lt NOTE gt The latest Command 20 24 setting s will overwrite any previously entered setting s If any of Digital Reporting Methods is selected Once alarm or emergency data is successfully transmitted 1C2020 will automatically enter specific Follow On 11 and or Call Back Mode as specified by Command 38 If Voice Message Reporting Methode is selected After the dialing for alarm emergency trigger is successful I1C2020 will play the pre recorded message see Command 50 up to a max length of 40 seconds IC2020 will emit a beep via the telephone handset signaling 20 amp 10 sec of time remaining to alert the call Recipient While playing the voice message pressing the DTMF key can enter the following mode for 10 minutes DIMF 1 enter Talk mode only the Call Recipient talks DIMF 2 enter two way communication mode DTMF 3 enter listen in mode During the 10 min period 1C2020 will emit a beep via the telep
36. ep 2 Press the Nurse amp Emergency Button and hold these two buttons for 6 secs to enter to the Learn mode Once pressed a button beep sound will be heard 1C2020 will emit 2 beeps when it reaches 6 sec Step 3 Release the button after you heard the Step 4 double beep Then C2020 is now in Learning Mode The RED LED begins to flash Press both the EMERGENCY and Pendant _ 2 buttons simultaneously until IC2020 emits a double beep to indicate that the Pendant 2 has been learned in successfully lt NOTE gt Se Step 5 It is prohibited to learn in the same Pendant twice IC2020 will emit a long beep instead of double beeps User can replace the learnt in Pendant in 1C2020 with another Pendant The previous learnt in Pendant will become unfunctional Carry the Pendant amp walk around your house Press the Pendant button as you move and observe the maximum range for its operation If IC2020 responds with one long beep the Pendent is within the operation range If no signal is received within 30 sec 1C2020 will exit Learning mode Step 6 Press both NURSE amp EMERGENCY buttons at the same time to exit Learning Mode Or if no signal is received within 30 sec 1C2020 will exit Learning mode IC2020 will emit a short beep and the LED turns off to indicate the system is back to Idle mode 3 System Configuration 3 1 Entering Programming Mode Three 1C2020 programming modes are a
37. ep Emergency until Panic Alarm is deactivated To deactivate Panic Alarm press and hold the Nurse button White for 5 sec again The White button will light up steadily in Blue for 1 sec after the button is released No reporting is made during Panic Alarm However while in Panic Alarm pressing either the Emergency button Red on the Remote IC2020TX or on the Control Panel IC2020 will still dial the Emergency line and send an Emergency Report to the Central Monitoring Station 27 4 6 Factory Reset IC2020 will clear all programmed parameters by the following sequence Step 1 Unplug the power cord from the DC Jack Step 2 Remove the Battery Switch rubber cap Step 3 Use a pen or screw driver to slide the Battery switch to OFF position or the opposite direction of the ON marking Step 4 Plug the power cord into the DC jack while holding down both the EMERGENCY amp NURSE butions until one long beep is heard indicating that the Factory Reset is successful Step 6 Release both buttons Step 7 Slide the Battery Switch back to ON position again Step 8 Replace the Battery Switch rubber cap lt NOTE gt Once the Fatory Reset is executed all the programmed data is returned to its default value and all the devices that have been learned in are removed You will have to do the programming and learnt in the devices one by one again 5 Appendix 5 1 CID Event code 100 Panel emergenc
38. evice low battery reporting has been previously made before the line failure period then no more device low battery reporting will be made after the line failure is restored However if the device low battery condition is first detected during the line failure period then a device low battery reporting will be made after the line failure is restored After the faulty battery is replaced 1C2020 will immediately send Battery Restore report to the Monitoring Center for that particular device 23 4 1 6 Automatic Check in Report Periodic Test Call When IC2020 is programmed to send a periodical check in report I1C2020 will report to the Monitoring Center accordingly The Periodic Check in Timer will be reset whenever the Programming Mode is entered 4 1 7 Mobility Timer In order to check the user s well being a Mobility Timer can be set by using Command 44 lf Mobility Timer is set as Enable a counting down period starts from E Immediately after powering up IC2020 E Exit Programming Mode After the pre set Timer expires 1C2020 will emit a beep at every 5 minutes to notify the user for 30 minutes When the Mobility timer is not reset after 30 minutes IC2020 will send a Mobility Timer Expired report to the Monitoring Center every 30 min until timer is reset Mobility Timer can be reset by pressing NURSE button once on 1IC2020 or whenever a movement is detected by PIR Detector To disable the
39. from the device The frequency of the beep will depend on the device 406 Emergency Cancel When the White NURSE Button is pressed while reporting to Monitoring Center 602 Periodic test report When the 1IC2020 makes periodic Check in reporting 606 Follow On Function When the 1IC2020 receives kiss off from Monitoring Center for opening two way voice channel 611 Global test When the IC2020 reports Global Test to Monitoring Center 641 Mobility When the IC2020 makes Mobility Check reporting 5 2 Tunstall Event code D 1011 Panel AC Restored When the AC power is restored to the IC2020 D 1012 Global test amp Periodic test call report When the IC2020 reports Global Test to monitoring Center When the IC2020 reports Periodic test call to monitoring Center D 1013 Sensor Supervisor Failure When IC2020 is unable to receive the signal transmitted from the Wrist Transmitter for a pre set period by Command 49 D 1014 Device Low Battery When other devices except SD and WTR are under Low Battery Status Green LED flashes every 2 sec with 2 beeps whenever Low Battery signal is received from the device D 1015 Mobility When the IC2020 makes Mobility Check reporting D 1016 Personal emergency When the Wrist Transmitter WTR or Emergency Pendant is pressed D 1017 Panel emergency When the red EMERGENCY Panel button is pressed When
40. g beeps Guard Time tone key tone and ring lt NOTE gt in silent mode the speaker still functions normally for two way voice communication and voice message playback Function Selection MESUR ON 0 Silent OFF 1 Normal Factory Default is set as 0 OFF Command 37 AC Fault Report The IC2020 can be programmed to send a Fault Report when an AC power failure is detected Function Selection Result OFF 0 Send no Report ON 1 Send Report Factory Default is set as 1 ON lt NOTE gt Reporting will only be made after a continuous one hour of AC Fault condition is detected Command 38 Follow On amp Call Back Function The first digit of Access Code must be f f a entered within 15 secs otherwise The Command is available for Digital IC2020 will disconnect the call Reporting Methods when Command 20 automatically 24 is set as 0 1 or 2 amp Failure to enter the correct Access Code within 2 mins will cause IC2020 F i lecti Resul ere ae to automatically disconnect the call 0 Follow On To terminate the call press DTMF 9 or NURSE BUTTON on IC2020 1 Call Back amp Ifthe 5 minute waiting period is up 2 Follow On amp Call Back IC2020 will automatically exit this waiting mode and return to idle mode Factory Default is set as 0 Follow On Donma 41 Ais
41. hone handset signaling 20 amp 10 sec of time remaining to alert to the call Recipient If the Call Recipient needs more conversation time press the DIMF key 1 2 or 3 again to add another 10 minutes To terminate the call press DTMF 9 or NURSE button on IC2020 IC2020 will start a 10 minute waiting period to auto answer any incoming phone call During the voice message playing period if there is no any DIMF key pressed the call will automatically hang up and be recorded as an unsuccessful call It will retry up to a maximum of 4 times on each Tel Number accordingly If Speech Method is selected After the dialing for alarm emergency trigger is successful IC2020 opens a two way voice communication between the Call Recipient and IC2020 for 1 60 minutes set by Command 46 If the Call Recipient needs more talk time s he can press any keys except 9 on their phone set to add another 1 60 minutes set by Command 46 To terminate the call press 9 or NURSE button on IC2020 During the Speech period IC2020 will emit two beeps via the telephone handset to alert the call recipient the remaining time of 20 amp 10 sec During the Speech period if there is no any DIMF command pressed the call will automatically hang up and be recorded as an unsuccessful call It will retry a max of 4 times on each Tel Number accordingly Command 31 Ringer Enable for In coming Calls The IC2020 can be programmed to
42. hout Guard Time waiting When 0 is selected no code is sent to Monitoring Centers When IC2020 is in idle mode press and hold the White NURSE button for 16 seconds until you hear a long beep Then release the button the Mobility function will be disabled If no command is received after the waiting period the system will automatically return to Idle mode When 1 is selected after IC2020 has made a report to the Monitoring Center it will automatically enter Listen In Half Duplex for 1 60 minutes set by Command 46 allowing the Monitoring Center Personnel to listen in to what is happening on the other side When 2 is selected after reporting the IC2020 will immediately enter a Two way Full duplex Communication mode for 1 60 minutes set by Command 46 that gives the user the ability to speak directly with the Monitoring Center Personnel If either Scancom or Tunstall reporting format is selected IC2020 will ignore Command 45 selections It will always open a Two way voice for Follow On choice Command 45 Follow On Mode Choice Command 46 This Command is only available for Digital reporting with Command 38 set as 0 or Follow On Mode amp Two way Period 2 e Itis used to select the Follow On Choice for IC2020 after it has made a report to the Monitoring Center After reporting C2020 can wait for further commands or enter a Two Way Full This command is used to program the allowa
43. ice low battery reporting will be made after the line failure is restored However if the device low battery condition is first detected during the line failure period then a device low battery reporting will be made after the line failure is restored During the reporting period after line failure restore if the Emergency or Nurse button is pressed or any sensor is triggered during the line failure period line failure detection will be temporarily stopped Once line failure is restored for one minute or more the red LED will dim and the voice prompt will also be stopped If line failure happens again it will repeat step 1 to step 4 as illustructed in the item 3 of 1 4 Line Failure Detection Line failure and restore will not be reported At least one telephone and account must exist in order for line failure detection to start Line failure detection will not start if no telephone nor account exist even after powered on for one minute 1 5 How to install the Control Panel Locating a suitable position for the Control Panel The Control Panel requires main power and a constant telephone connection The Control accessible Panel should be easily The Control Panel should not be placed in a damp location such as a bathroom The Control Panel should not be placed close to any heat source such as microwave ovens which can reduce signal strength The Control Panel should not be located alongside
44. ll 3 Voice message playing 4 Speech Contact ID Tel Number 4 Ringer enable 0 Disable 1 Enable EAEN Disabled Help arrived signalling Help arrived 0 Off 1 On signalling Off Emergency button enable Emergency button 0 Button off 1 Button on On Silent Mode i 8 0 Silent mode On 1 Silent mode Off ER Silent mode Off Follow On amp Call Back Function 0 Follow On 1 Call Back 2 Follow On amp Call Back Dialling Mode 31 TERMI DTMF NATOR ACK Auto answer for Remote programming 00 None 01 32 Auto answer 1 32 rings Guard time delay 00 Instant 99 99 seconds Test call 0 OFF 1 1 day 2 2 days 3 3 days 4 4 days 5 5 days 5 Days 6 6 days 7 7 days 8 30 days Mobility time Mobility time 0 Disable 1 12 Hour 2 24 Hour disable Follow On Choice 0 Wait command Two way voice 1 Listen 2 Two way voice communication communication Follow On mode amp Two Way Period 01 1 min 02 2mins 03 3mins 04 4mins 05 5mins 06 6mins 07 7mins 08 8mins 09 9mins 10 10mins up to 60 60mins Off set time 1 1 hour 2 2 hours 3 3 hours 4 4 hours 5 8hours 6 12 hours Supervision 0 disable 1 4 days 2 5 days 3 6 days 4 7 days 5 8 days 6 9 days ate f e froreeora oroms fm Panic mode enable disable 3 Line Failure Detection Voice Message 00 Disable 01 1 min 02 2 mins 03 3mins 04 4 mins 05 5 mins 06 6 mins 07 7
45. nction over TEL 2 and TEL 3 but not TEL 1 1 4 Line Failure Detection IC2020 is able to automatically detect if the telephone line is installed properly Line failure detection starts after IC2020 is powered on for one minuite and repeats every 15 sec thereafter lf line failure is detected IC2020 will respond as 4 steps illustructed below 1 If line faliure lasts over 10 minuites IC2020 will emit a beep sound and the Red LED will flash 3 times every 3 seconds 2 If line failure lasts under 10 minutes and either Emergency or Nurse button is pressed IC2020 will emit a vocie prompt Phone line troulble and the Red LED will flash 3 times every 3 secounds 3 The voice promot Phone line trouble will be repeated as defined by Command 53 please refer to section 3 2 Programming Your 1C2020 4 lf you hold the Nurse button for 20 seconds a long beep will be heared and then release the Nurse Button The repearting cycle of voice prompt Phone line trouble will be reset into 6 hours During the line failure period if the Emergency or Nurse button is pressed or any sensor is triggered the red LED will flash 3 times every 3 seconds and the voice prompt Phone line trouble will be played The reporting will then be made after the line failure is restored If line failure is detected and the device low battery reporting has been previously made before the line failure period then no more dev
46. ntry followed by the key within 15 sec Upon the correct Access Code received IC2020 will then open a Full Duplex Communication to allow the Call Recipient to speak to IC2020 directly You can also use the following DTMF command to switch the speech mode Enter DTMF 1 to TALK ONLY Enter DTMF 2 to open TWO WAY VOICE COMMUNICATION Enter DTMF 3 to LISTEN IN ONLY Enter DTMF 9 to HANG UP Follow On Operation During the Follow On period the Monitoring Center can remotely control IC2020 by the DTMF commands below 1 CONTACT ID FORMAT m Enter 2 to open TWO WAY VOICE COMMUNICATION m Enter 1 to TALK ONLY m Enter 3 to LISTEN IN ONLY mE Enter 9 to HANG UP 2 SCAMCOM FORMAT m Enter 2 to TALK ONLY m Enter 1 to LISTEN IN ONLY m Enter 3 to open TWO WAY VOICE COMMUNICATION Enter 5 to HANG UP Enter x to TOGGLE 3 TUNSTALL FORMAT Enter C to TALK ONLY Enter to LISTEN IN ONLY Enter 3 to open TWO WAY VOICE COMMUNICATION Enter to HANG UP The allowable time duration for Follow On Period is set by Command 46 1 60 mins During Two way Voice Communication at 20 amp 10 seconds before the Follow On period expires 12020 will emit two beeps to alert both the user and the Monitoring Center Personnel To extend the conversation the Monitoring Center personnel can press the DTMF command again to add another 1 60 mins Voice Communication can be terminated by the
47. r Account number etc 5 Terminates Function Selection 6 ACK Function Selection Acknowledgement from IC2020 Short beep Function Selection succeeded Long beep Function Selection failed Follow the Command Steps to program your IC2020 Step 1 Enter Command number DTMF Numeric Command ex 01 02 Step 2 Press to terminate the DTMF Command Step 3 One short beep will be heard for successful Command entry Step 4 Enter the desired Command function number Step 5 Enter to terminate the Command Operation Step 6 1C2020 will emit a short beep indicating successful programming The maximum interval strokes is 2 minutes commands will be ignored and will automatically exit to Idle Mode between key Otherwise IG2020 Any erroneous programming must be rectified and program again correctly Command 01 04 Telephone Number Programming Used to program the 1 4 Tel numbers respectively The default Tel numbers have been pre programmed as follow Command Tel Number Command 01 18888523842 Command 02 18888524098 Command 03 18662715821 Command 04 No number To program the 1 Tel number enter 01 followed by After one short beep enter telephone number followed by The 1 Tel number is programmed successfully Likewise the 2 3 or 4 Tel numbers can be programmed using Command 02 03 or 04 respectively lt NOTE gt
48. rns to idle mode 21 4 Operation 4 1 Idle Mode When the system is in Idle Mode the IC2020 is ready to perform the following functions 4 1 1 Auto Answer Incoming Phone Calls This function is only available when Command 31 is set as ON factory default is OFF For an Incoming telephone call 1C2020 will emit cycles of 2 quick beeps User can answer the call either by pressing the Pendant Button or the RED EMERGENCY BUTTON on C2020 Once IC2020 answers the call it will open a Two Way Voice Communication The RED EMERGENCY BUTTON illuminates lt NOTE gt To hang up press the Pendant Button again or the NURSE button on IC2020 30 minute is allowed for each call 4 1 2 Nurse Call This function is only available when Command 7 is programmed Step 1 From Idle mode press and hold the NURSE button for 3 15 seconds until IC2020 emits 3 beeps Release the button IC2020 will play a voice prompt Calling nurse line and at the same time dial the phone number entered in Command 7 lt NOTE gt When 5 short beeps warning beeps sound instead of a short beep it means IC2020 is not in idle mode and it is not allowed to use Nurse call function Step 3 If the dialing succeeds 1C2020 will open a two way voice communication between the call recipient and 1C2020 The duration of call is defined by Command 54 The Red button backlight will illuminate during the communication
49. the system will try reporting sequence in cycle of each Tel number A max of 5 cycles will be tried TEL 1 gt TEL 2 gt TEL 3 gt TEL 4 and repeat for 5 cycles If One by one method is chosen the system will try each Tel number to a max of 5 times before moving onto the next priority TEL 1 1 time gt gt TEL 1 5 time TEL 2 1 time gt gt TEL 2 5 time TEL 3 1 time gt gt TEL 3 5 time TEL 4 1 time gt gt TEL 4 5 time Command 10 14 Account Number Programming Commands 10 14 are used to set the account number for the telephone numbers used for Digital Reporting Command 10 Set the same account number for all telephone numbers Command 11 14 Set the account numbers for the 1 4 Tel numbers used for Digital Reporting respectively In Function Selection key in 4 or 6 digit Account Number Global account number is pre programmed when shipped for all 4 Tel numbers Each unit possesses a unique account number When the unit is reset to factory default this pre programmed account number will be cleared You will need to obtain the unique account number from the Central Monitoring Station and re program Command 20 24 Reporting Method Commands 20 24 are used to program the Alarm reporting method for each Tel Number Command 20 Program the same alarm reporting method for all 4 Tel Numbers Command 21 24 Program the alarm reporting method for th
50. vailable Local Programming Mode Remote Programming Mode and via CTC 835 Handheld Programmer sold separately 3 1 1 Local Programming Mode From Idle mode follow the steps below to enter Local Programming mode Step 1 Plug in the telephone set into LOCAL PROGRAMMING jack located on the rear side of C2020 Step 2 Pick up the handset RED LED lights up Step 3 Enter default ACCESS CODE 1111 followed by Step 4 1C2020 will emit 2 short beeps and the red LED starts to flash indicating it is in Programming Mode Step 5 Proceed to program system by referring to the Commands in section 3 2 Programming Your IC2020 lt NOTE gt Local programming is prohibited when AC Power fails The first digit of Access Code must be entered within 15 seconds otherwise 1C2020 will exit automatically Failure to enter the correct Access Code within 2 minutes will cause IC2020 to exit the Programming mode automatically To exit Programming mode enter 99 followed by or place the handset on hook or disconnect the Programming telephone set 3 1 2 Remote Programming Mode To allow Remote Programming there are two options for IC2020 to answer the incoming calls 1 Auto Answering by ring count 2 Dial in twice Ring Count disable The two options are set by Command 41 Please refer to Command 41 under section 3 2 Programming your IC2020 3 1 2 1 Auto Answering by Ring Count By using Command 41
51. wer failure FLASH every 2 seconds Panel or Device Low battery QUICK FLASH every 2 seconds Supervision failure 2 RED LED ON Off hook Waiting retry pause Ready to enter Programming Mode before entering PIN code FLASH Programming Pendant Learning Mode Mode FLASHing 3 times every 3 seconds indicates telephone line failure 3 WHITE NURSE BUTTON Press once in normal mode to reset mobility timer see command 44 Before IC2020 dials out for alarm reporting press once to cancel the alarm reporting During or at the end of conversation press once to terminate two way voice communication In Programming Mode press once to return to Idle Mode Press amp hold for 3 15 sec dial the Nurse line Press amp hold for 20 sec delay line failure prompt 4 RED EMERGENCY BUTTON with backlight Back lit disigned for easy access at night Backlight illuminates when off hook Backlight flashes during the waiting period until help arrives Press once in normal mode dial the Emergency line and send an Emergency alarm report to the Monitoring Station lt NOTE gt Press Nurse amp Emergency Button and hold these two buttons for 6 secs to enter to Learn mode 5 Microphone 6 Speaker 8 Level Volume Control for Nurse Line 30 to 100 Adjustable during Nurse call only ineffective for Emergency call Volume level stays
52. y When the red EMERGENCY Panel button is pressed 101 Personal emergency When the Wrist Transmitter WTR or Emergency Pendant is pressed 111 Smoke emergency When the Smoke Detector SD is triggered 147 Sensor Supervisor Failure When IC2020 is unable to receive the signal transmitted from the Wrist Transmitter for a pre set period by Command 49 154 Water emergency When the Water Sensor WS is triggered 162 Carbon Monoxide emergency When the Carbon Monoxide Detector CO is triggered 301 Panel AC Failure When AC power fails for more than 10 sec Green LED flashes every sec with a beep every 30 sec 302 Panel Low battery When IC2020 is under Low Battery status Green LED flashes every 2 sec with a beep every hour 326 Trouble code to supervisory Report a trouble code to supervisory when nurse is triggered 333 No WTR Learnt in When the IC2020 has no WTRB learned in previously 373 Smoke Low battery When the Smoke Detector is under Low Battery Status Green LED flashes every 2 sec with 2 beeps 380 WTR Low Battery When the Wrist Transmitter WTR or Emergency Pendant is under Low Battery Status Green LED flashes 28 every 2 sec with 2 beeps 384 Other devices Low Battery When other devices except SD and WTR are under Low Battery Status Green LED flashes every 2 sec with 2 beeps whenever Low Battery signal is received

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