Rio2e Trouble Shooting Guide
Contents
1.2. ELECTRONICS MAG CA R D www ultramagicard com Problem solving Trouble Shooting Guide Mis registration of Colours Ghosting on Photographs etc Small Areas of Wrong Colour Small areas where 1 or more colour layers have been missed from the image Dark or lighter vertical lines on card always in the same place Vertical white line down one or both ends of card White line along length of all cards always in the same place 1 Card is slipping due to dirty rollers Dust and debris on surface of the card white ovals Contaminated with oily deposits darker blotches Card surface uneven White patches Slight cutting of dye film Jagged scratches Printhead density too high Jagged scratches Card striking something during the print process Card not running smoothly along the platen runway Incorrect driver setting Image page size incorrect Incorrect image start or end position settings Printhead has damaged heating elements 1 Clean all rollers See section 7 of the User Manual Ensure cards are kept clean and protected from dust amp debris Replace cards with clean ones and do not handle print surface Replace cards Reduce printhead power setting or determine which end of card is cutting the film amp adjust image start or end position accordingly Check print path is clear Contact Magicard Tech Support for advice on clearing the
3. e hopper Sticky roller in the Cleaning Cassette incorrectly fitted Card Thickness adjustment set too large 1 Often causes dye film to snap Clean the rollers See section 7 of the User Manual Fit correct size CR80 cards See section 4 of the User Manual Refill hopper with cards Clean hopper rollers using fresh cleaning card Increase the card thickness setting to the correct thickness Remove cards from hopper Fan to cards to separate them Return cards to hopper very common with mag stripe cards Remove cleaning cassette check that the two small springs are above the sticky roller Replace the cleaning cassette See section 10 of the User Manual Reduce the card thickness setting to the correct thickness Magnetic Encoding results are 1 inconsistent Card slipping when moving over the recording head Incorrect cards fitted HI Co Lo Co Clean all rollers are clean See section 7 of this document Ensure the correct cards Hi Co or Lo Co are being used Cards do not encode Card incorrectly oriented when fed into printer Driver selections are incorrect for encoding Incorrect or defective cards Position card with the stripe underneath and to the right when inserting into printer Check the Printer driver settings are correct Ensure the correct cards Hi Co or Lo Co are being used Slow Information download from Computer might be polling a Door Print from a dedicat
4. e set driver settings A used roll of dye film has been fitted Reload the dye film Reload the dye film correctly See section 3 of the User Manual Reload the dye film correctly See section 3 of the User Manual Ensure cards are not already used Then lower the printhead power settings Adjust either the image start if cutting at beginning of film panel or the image end if cutting at rear of dye film panel Fit a new roll of dye film Remove loose dye film Use only brand new cards not ones which failed to print fully Replace dye film Reload the dye film correctly See section 3 of the User Manual Check dye film spools are free to turn Set the correct driver settings for Colour Format Replace the dye film with a new roll Cards feed successfully from the hopper but fail to travel correctly through the printer during printing Gives error message Card not found Cards fail to feed from hopper Error message Printer may be out of cards Cards only feed partially out of the hopper Error message Card not found Printer feeds more than one card from the hopper Dirty rollers Incorrect card size Card hopper is empty Rear hopper rollers are dirty Card Thickness adjustment is set too small sometimes accompanied by squeaking noise from the hopper Static charge causing cards to stick together sometimes accompanied by squeaking noise from th
5. ed PC computer to printer Access Control system in background Corrupted Printer Driver or spooler Update with latest driver No information download Driver settings incorrect Reset the driver settings between PC and Printer but printer can print internal test cards Driver corrupted 3 Update with latest printer driver Incorrect port selected 2 Check port selection in driver properties Prints stuck in spooler Printer communication blocked Clear the spooler and reset the printer Damaged file is at front of print queue Delete the damaged print if necessary and reset the printer Lamination patch or overlay is Roller temperature too low Increase roller temperature peeling off the card Lamination speed too fast Decrease lamination speed Cards contaminated fingerprints Cards must be clean and dry grease etc Laminated cards are bent or Roller temperature too high Decrease roller temperature i a ane astorted Lamination speed too slow Increase lamination speed PVC cards are unsuitable for double Use composite PET PVC cards for double sided lamination sided lamination see page 13 Cards too thin Minimum recommended card thickness for laminating is 0 030 0 76mm If you are unable to determine the cause of the problem from the Tables above please contact Magicard Technical Support via the Magicard Support gt Rio 2E Tango 2E gt Further support form on this website
6. platen Ensure the driver is not set to white border Ensure page size 86 9mm x 54mm with margins at 0 in badging application Adjust settings in driver Contact Magicard Tech Support for advice on printhead cleaning or replacement If you are unable to determine the cause of the image quality problem from Table 1 above please contact Magicard Technical Support via the Magicard Support gt Rio 2E Tango 2E gt Further support form on this website and please attach a scanned image showing some of the printed cards Probable Cause Printer does not recognise dye film type Print colours may be very pale but with good black text Printer cannot position the dye film Prints colours in wrong places Dye film is being cut during the print operation Image is printed outside the colour panels Puts a coloured band across one end of card Areas of dye film peeling off card Dark mosaic like image Out of dye film Error Cards printed incorrectly after switching between YMCK and monochrome dye film 1 Dye film incorrectly loaded 2 Incorrect type of dye film Dye film incorrectly loaded Ribbon sticking to card Image printing over the ends of the card A used roll of dye film has been fitted Take up spool wound too loosely Card has been used and has overcoat layer on it Out of dye film Dye film incorrectly fitted Dye film not moving Failure to r
Download Pdf Manuals
Related Search