OGO Member Manual - Okanagan Car Share Co-op
Contents
1. 1 OGO ICBC INSURANCE 2 CLDI COVERAGE DRIVER S LICENSE You must carry a valid driver s license during every trip Your driving privileges are conditional on you possessing a valid driver s license If your license is suspended withdrawn or expires for whatever reason your right to drive OGO vehicles expires immediately You must inform the Co op immediately of any suspension expiry or withdrawal of your diver s license OGO may conduct a yearly driver s abstract check on each Member Driver INSURANCE OGO Members Drivers have two options to protect them in case of an accident or damage to the vehicle during a booking All Members Drivers are covered through insurance purchased by the Co op through ICBC The Co op purchases the insurance from ICBC under a fleet plan option so the organization not the Member Driver holds the insurance Vehicles are insured with Basic Coverage with a 500 deductible and 5 000 000 Third Party Liability TPL While you have a vehicle booked you are responsible for it In the event of an unfortunate incident causing damage to a Co op vehicle during your booking your damage fee is the first 500 If a Co op vehicle is stolen during your booking you pay up to 500 plus downtime at regular hourly rates note that if you fob out the vehicle cannot be stolen The Co op has a lien on your member shares to reimburse the Co op for paying the deductible Many credit cards now offer Collision Loss2. ORIENTATION Each new Member Driver is required to attend an orientation session before they are issued a key fob to access the vehicles KEY FOB Each Member Driver s key fob remains the property of Okanagan Car Share Co op The Member Driver is liable for the loss deterioration and any misuse of the key fob and other material If a key fob is lost the Member Driver must advise the Co op office immediately to inform them of the loss The Member Driver is responsible to pay all charges relating to the unauthorized use of a key fob A key fob replacement fee must be paid before Okanagan Car Share Co op will issue a replacement When the Member Driver notifies the Co op that they are terminating their membership the Co op will immediately add a lost key fob fee to the Member Driver s account The fee will be reversed at no charge if the key fob is returned to the Co op within thirty 30 days of the Member Driver notice Key fob returns after that period will incur a restocking fee OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 4 RIGHTS AND RESPONSIBILITIES Member rights include e Attendance at meetings voting for directors standing for election as a director and voting on changes within the Co op Member Additional Driver rights include e Ability to join special interest committees within the Co op Active participation in the affairs of Okanagan Car Share Co op is valued to ensure that t
3. OKANAGAN CAR SHARE CO OP MEMBER MANUAL WWW OGOCARSHARE CA PHONE 250 469 6617 OFFICE 200 1262 St Paul Street Kelowna BC V1Y 2C9 Please refer to the website for current office hours aaa CONTENTS WhatisaCarshare 3 How Does a Carsharing Service Work 3 Becoming a Member Driver 3 Additional Drivers 3 Shares 4 Rates Fees 4 Orientation 4 Key Fob 4 Rights and Responsibilities 5 Prohibited Usage 5 Bookings 5 Cancelling a Reservation 6 Accessing the Vehicle 6 Returning the Vehicle 6 The Vehicle is Not There 7 Late Vehicle Returns 7 Emergency Assistance Maintenance Accidents and Damage 8 Treatment and Operation of Vehicles 9 Cleaning amp Maintenance 9 Driver s License 10 Insurance 10 Traffic Violations Parking Fines 10 Monthly Invoices 11 Termination of Membership by OGO 11 Termination of Account by Member Driver 12 Severability 12 Amendments to the Manual 12 Limitation of Liability 13 Waiver 13 Definitions 14 Appendix A Okanagan Car Share Co op Rate Sheet 15 OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 2 WHAT IS A CARSHARE A ccarshare is a membership based service that provides 24 7 access to vehicles on an hourly basis Members have access to a fleet of vehicles without the hassle and costs of ownership HOW DOES A CARSHARING SERVICE WORK A carshare vehicle is like a library book that you borrow and return As a member you c
4. 250 469 6617 between 8am and 11pm If your late return forces another user to arrange alternate transportation the Co op will also charge you for the cost of alternate transportation for the other user such as a taxi Therefore to avoid late fees you are strongly encouraged to allow for extra time when making your reservations EMERGENCY ASSISTANCE All vehicles come with roadside assistance in Kelowna and West Kelowna You ll find the roadside assistance card in the vehicle s glove box If you need road side assistance outside of Kelowna or West Kelowna give us a call 250 469 6617 and we will work to get assistance to you quickly MAINTENANCE Okanagan Car Share Co op performs regular maintenance checks on its vehicles However during your use of the vehicle you must report any reasonably noticeable indications that engine oil coolant or windshield washer levels are in need of attention If any of these OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 7 NOT AT FAULT ACCIDENTS AT FAULT ACCIDENTS indicator lights come on during your reservation please give us a call 250 469 6617 or send us an email info ogocarshare ca Record any purchases you make for the vehicle gas windshield washer fluid etc and write your Member on the receipt and store receipts in the glove box in the OGO folder for credit on your next monthly invoice Please refer to the maximum allowable purchase amount in
5. Damage Insurance CLDI that includes carsharing OGO is pleased to extend this coverage to members who use an eligible VISA or MasterCard to pay their monthly usage In the event of an accident the Co op will charge the insurer directly To make use of this you must use that specific credit card for all your bookings through the Co op With VISA or MasterCard CLDI coverage you would be fully covered by the credit card company for any damage to a Co op vehicle Note that your card may not cover certain vehicles e g pick up trucks Please check with your credit card company to find out what their restrictions are To find out if your VISA has CLDI coverage visit www visa ca cldi For MasterCard holders please check your MasterCard agreement or ask your financial institution if your card has CLDI coverage If you find out that you are eligible for CLDI through your credit card please contact staff to fill out the proper form and to confirm your eligibility TRAFFIC VIOLATIONS PARKING FINES Members Drivers are individually responsible for any traffic violation or parking fines accumulated during the period for which the Co op vehicle is reserved If the fine goes unpaid by the Member Driver and is forwarded to the OGO office the Co op will charge this amount plus an administration fee on the Member s monthly invoice See the Rate Sheet Appendix A for details OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 201
6. e Give yourself extra time Being late is always more expensive than booking extra time from the start It can cost you the price of cab or even a rental car for the next user along with other fees see Appendix A Allow for unexpected delays and be respectful of other users e Ifyou are going to be late returning the vehicle go online to extend your reservation if no one has the vehicle reserved after you If the vehicle is reserved immediately after your reservation and you are going to be late please call the office so they can attempt to contact the next user and make alternate arrangements for their reservation Please note that informing staff that you will be late returning a vehicle does not preclude you from being charged the appropriate late fees outlined in the Rate Sheet Appendix A OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 5 CANCELLING A RESERVATION If your plans change be sure to modify or cancel your booking as soon as possible Please see the Rate Sheet Appendix A for details on cancellation fees ACCESSING THE VEHICLE You will use your unique key fob to gain access to the vehicle you have reserved An Additional Driver s key fob is distinct from a Member s key fob they are not interchangeable The vehicle can only be accessed by the key fob associated with the Account Number used to make the booking You fob in by placing the key fob in close proximity to the fob rea
7. gas tank is at least 1 4 full gas purchases are reimbursed as a credit on your next monthly invoice or will be charged directly to the Co op if you use the PetroCanada account card located in the pouch below the steering wheel Each gas card has its own unique PIN so make sure you have the right PIN Please write your Member on the receipt and put it into the glove box in the OGO folder e It is parked in the usual parking spot see below for when this is not possible e The interior is clean e Any damage or mechanical concerns are recorded and if appropriate contact staff immediately You always fob out to lock the doors and immobilize the engine when leaving the vehicle whether during your reservation period or after you return to its parking spot All lights are turned off headlights and cabin light dead batteries are a big inconvenience and cost everyone time and the user at fault will be fined OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 6 e Ifthe usual designated parking spot has been occupied by another vehicle wait a few minutes to see if the person is returning to their vehicle shortly for example 5 10 minutes If they do not return park the vehicle as close to the designated spot possible and call the office at 250 469 6617 to let staff know that you were not able to park the vehicle in its usual spot Please leave a message and you will not be charged a penalty for not re
8. in connection with a Co op vehicle including but not limited to warranty claims regardless of the forum and regardless of whether any action or claim is based on contract tort equity or otherwise exceed the total amount paid and or owed by the Member Driver to OGO under this agreement in the three 3 months immediately preceding the event that first gave rise to the claim Each provision of this agreement that provides for a limitation of liability disclaimer of warranties or exclusion of damages is to allocate the risks of this agreement between the parties This allocation is reflected in the pricing offered by OGO to the Member Driver and is an essential element of the basis of the bargain between the parties Each of these provisions is severable and independent of all other provisions of this agreement and all provisions shall be applied to the fullest extent permitted at law The limitations in this section will apply notwithstanding the failure of essential purpose of any limited remedy in this agreement WAIVER Any waiver of the provisions of this agreement or the Member s Terms or of a party s rights or remedies under this agreement or the Member s Terms must be in writing to be effective Failure neglect or delay by a party to enforce the provisions of this agreement or the Member s Terms or its rights or remedies at any time will not be construed as a waiver of the party s rights and will not in any way affect the vali
9. the Rate Sheet Appendix A Any suspicion of a need for servicing and or repair should be reported immediately to Co op staff and all repairs must be pre authorized by staff If the vehicle doesn t start or breaks down during your reservation time please contact staff for direction ACCIDENTS AND DAMAGE Any accident or damage in connection with the Co op vehicle that you are using must be immediately reported to staff and if applicable to the police You are obligated to use your best efforts to secure evidence from any available witnesses and to the extent possible provide the Co op with a completed Incident Report Form outlining the information of all those involved the details of what happened in the accident and the damage incurred An Incident Report Form can be found in the pencil case in the glove box After an accident you may only continue your trip with explicit permission from OGO s office e The Co op will pay the 500 deductible if you are deemed not at fault even through you were operating the vehicle e g you were hit from behind while stopped e No individual Member Driver will be held liable for any increase in the Co op s insurance premiums as a result of an accident the Co op as a whole will absorb the increase Ifyou are deemed at fault you are responsible for the deductible costs related to the accident As a Member Driver of the carshare you have two options in terms of insurance coverage to protect you
10. the suspension The notice will include a time and place for a meeting with the Board at which the suspended Member Driver will have an opportunity to discuss the suspected violation and the suspension with the Board The meeting will not be earlier than one 1 week after the suspension and no later than three weeks from the date of suspension The suspension will extend to the time of the meeting therefore ensuring prompt resolution If after the meeting of the Board and the suspended Member Driver the Board finds that a term or condition of the Membership Contract the Membership Manual or the Rules of Association By laws were violated the Board may extend the suspension for a period set by the Board OR request termination of the suspended Member Driver s membership TERMINATION OF ACCOUNT BY MEMBER DRIVER Members Drivers may terminate their membership in writing at any time The termination will only be effective upon the Member Driver s return of the key fob in his or her possession as well as those of any Additional Drivers associated with the Member s account The full value of the Member s shares will be reimbursed less any liens for unpaid accounts within one hundred and twenty 120 days after the membership is terminated Additional Drivers associated with the Member s Account can purchase the required shares to become a Member and retain driving privileges SEVERABILITY If any singly part of this agreement is found to
11. the vehicle s interior below standard e When transporting pets use a pet carrier or at a minimum a tarp as a barrier between the animal and the upholstery and clean the vehicle after use e By treating the Co op vehicles with respect you can help keep the Co op s rates low and ensure that a reliable vehicle is ready for you when you need it Good driving habits mean lower maintenance bills fewer breakdowns and less harm to the environment The following is general advice for treating the Co op vehicles carefully e In conditions below 20C it is not necessary to let the vehicle warm up for more than 30 seconds but drive gently for the first few kilometres e In winter ensure that all windows have good visibility i e clear of frost snow etc Ice scrapers are provided e Do not rev the engine e Accelerate gently especially for the first few minutes e Brake gently turn corners gently and slow down for bumps e Clean all the windows and mirrors often best to use the squeegee at a gas station Don t idle for more than 10 seconds turn off the engine e Ifyou notice engine troubles or other mechanical or safety features that may endanger you and or damage the vehicle please advise the Co op immediately at 250 469 6617 e Doa visual check for the tires and either let Co op staff know if any of them seem low or fill them with air OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 9
12. 3 10 If a co op vehicle is towed and impounded for illegal parking while a Member Driver has reserved it the Member Driver is responsible to immediately contact the Co op office at 250 469 6617 In this event the Member Driver will be responsible for all reasonable costs court and legal fees incurred by OGO in recovering the vehicle MONTHLY INVOICES Every month each Member will receive an e mailed invoice showing a tally of fees owing including those for Additional Drivers on their account based on hourly and per kilometre rates as well as a tally of credits for all reimbursements for the previous month As a Member Driver you agree to be bound by the current usage rates and pay for your usage as you are billed Invoices will be emailed one 1 week in advance of being charged through pre authorized payment by credit card In the event of insufficient funds or decline of payment a penalty fee will be charged as outlined in the Rate Sheet Appendix A Upon the discretion of the Co op driving privileges will be suspended until full payment has been made TERMINATION OF MEMBERSHIP BY OGO The procedures that permit the Board to suspend your right to drive or to terminate your membership in the Co op are described in the Rules of Association Section 2 12 Grounds for Determination of Membership The Association may terminate the membership of a member in accordance with the Act if a the member has engaged in conduct detrimental t
13. an reserve any of the OGO vehicles online using your computer or smart phone When it is time to pick up your car go to the car s location as indicated on your booking Co op vehicles are always left in the same designated parking spot or area All Members Drivers have a unique key fob which is used to gain entry to the vehicle At the end of your booking period you simply return the car to the same designated parking spot lock it and leave it The hardware system in the vehicle will log both the duration and distance driven during your trip which is used for monthly billing to your account A manual Trip Log may be used as a back up system More detailed information is found below BECOMING A MEMBER DRIVER To become a Member Driver you must read and understand this Manual the By laws Rules of Association and complete the Application By signing the Application you as a Member Driver acknowledge that you have read and understand the various rules and obligations Your and the Co op s legal rights and obligations are determined solely by the terms in this Manual the By laws your signed Application Member Driver Contract and the Vehicle Owner Operating Manuals Each co op member is entitled to one vote on the Co operative To be eligible to become a Member Driver you must e Beat least 19 years old e Hold a valid BC drivers licence At least three years driving history e No at fault accidents within the past three yea
14. an Car Share Co Op Member Manual updated November 2013 8 b If there are any claims by third parties against OGO you or a driver authorized by you which are not covered by the Co op s insurance policy and arise out of your use of a Co op vehicle you will be responsible for the loss damage or claim TREATMENT AND OPERATION OF VEHICLES As a Member Driver you agree to treat the Co op s vehicles carefully Remember you and others cooperatively own these vehicles You must operate the Co op vehicle according to the operator s manual located in the vehicles You will be liable for any damage to the vehicle that results from disregarding these rules OGO s vehicles must not be e Smoked in e Driving in any race or competition e Used for any illegal purposes or e Used while the driver is under the influence of any intoxicating or impairing substance or narcotic CLEANING amp MAINTENANCE e Clean up after you ve used the vehicles A basic cleaning of garbage and personal belonging is required If you create a significant mess the Co op will reimburse you for car washes and vacuuming Write your Member on the receipt and put it into the glove box in the OGO folder If vehicles are left with a significant mess you will be held responsible for the cost of cleaning Cleaning is done by OGO staff on a regular basis and does not need to be done by members unless you created a significant mess Please notify OGO staff if you find
15. be legally ineffective or unenforceable it shall not affect the validity or enforceability of the rest AMENDMENTS TO THE MANUAL The Board of Directors acting reasonably can amend this Manual at any time upon notice to all Members as outlined herein Members have a role in deciding the terms of the Manual through their right to elect the Board of Directors of the Co op Also if two 2 weeks prior to a scheduled board meeting you as a Member provide a draft amendment to this Manual in writing to a Board member or Co op staff the Board will consider that amendment at its next meeting Within one 1 week of being approved by the Board of Directors amendments will be emailed and or mailed to all Members Amendments will not be effective any sooner than thirty 30 days after they are approved by the Board The Board can amend the Rate Sheet Appendix A at any time in accordance with the provisions of the Rate Sheet of this Manual These amendments to the Rate Sheet will be emailed and or mailed to members within one 1 week of being approved by the board Rate amendment changes will not be effective any sooner than thirty 30 days after they are approved by the board Any agreement made that differs from the terms of this Manual must be made in writing and signed by an authorized representative of the Co op OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 12 LIMITATION OF LIABILITY To the extent permi
16. bers Drivers are encouraged to use the PetroCanada account card whenever possible Otherwise the Member Driver will be reimbursed up to a 50 00 limit as a credit on the OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 16 next monthly invoice for the purchase of fuel windshield washer fluid etc Receipts are required and must be stored in the glove box in the OGO folder Co op staff must approve higher reimbursements OTHER FINES AND INFRINGEMENTS Lost key fob 15 10 returned if found within 30 days Gas left below 1 4 tank 10 Unauthorized purchase s on OGO fuel card 10 cost of unauthorized purchase s Replacement fuel card 25 Vehicle interior left dirty 10 cleaning detailing costs Smoking in vehicle membership termination cleaning costs Drained battery 10 first time 25 second time 40 thereafter Leaving electric vehicle without plugging it in 25 Roadside Assistance call if member responsible 10 Small repairs if member responsible Up to 500 for cost of repair hourly rate while car is unavailable Damage Fee Up to the first 500 of repair or replacement costs unless signed up for CLDI credit card coverage Vehicle taken without a booking Up to 50 transportation costs of inconvenienced member Maximum reimbursement for a booked unavailable vehicle Difference between the cost of OGO booking and cost of rental to a maximum charge of 200 with authorizatio
17. der mounted low on the driver s side windshield If you have a reservation the vehicle system reads your key fob the doors will unlock and the engine will be mobilized If you have no reservation the vehicle will not respond to your attempted fob in The ignition key is securely connected by a cable to the steering column and stored in a holder Before and after your trip always inspect the vehicle and look for any damage If you notice damage not already marked with a clear sticker call us to report it at the start of your booking During the reservation period when you need to leave the vehicle remove the ignition key and fob out to lock the vehicle You fob out by placing the key fob in close proximity to the reader It is very important to correctly fob out since otherwise the vehicle is left unlocked and can be driven away by anyone Check if the vehicle system has correctly responded to the fob out by listening for the locks engaging or by testing the driver s door The fob out also immobilizes the vehicle s engine which prevents theft of the vehicle The vehicle system will allow you to gain entry fob in each time you return to the vehicle during your reservation period Remember to fob out each time you leave the vehicle so it is not left unlocked throughout your reservation RETURNING THE VEHICLE When returning the vehicle at the end of the reservation period ensure that The
18. dity of the whole or any part of this agreement or the Member s Terms or prejudice the party s right to take subsequent action OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 13 Exercise or enforcement by either party of any right or remedy under this agreement or to Member s Terms will not preclude the enforcement by the party of any other right or remedy under this agreement or the Member s Terms or that the party is entitled by law to enforce DEFINITIONS In this Manual Board means the Board of Directors of Okanagan Car Share Co op Co operative Co op OGO or Carshare means Okanagan Car Share Co op Co op vehicle means a vehicle owned or leased by Okanagan Car Share Co op and includes any equipment included with the vehicle Member means a person that has been approved for membership by the Board of Directors meets all eligibility requirements in the By Laws Rules of Association and has been issued a Member Account Number Driver refers to an Additional Driver on a Member s account who meets the following conditions e Additional Driver e Resides at the same physical address as a Member or is a current employee or contractor of a Business Organization Member e Meets all eligibility requirements in the By laws Rules of Association e Has paid the appropriate fees as outlined in the Rate Sheet e Has been approved by th
19. e Board and e Agrees to combined billing with the Member e Rate Sheet means the list of fees and rates approved by the Board including any amendments to it and By laws mean the By laws Rules of Association of Okanagan Car Share Co op OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 14 APPENDIX A OKANAGAN CAR SHARE CO OP RATE SHEET Members Drivers have access to a fleet of vehicles owned and shared by the Co op Members are shareholders in our Co operative and are eligible to vote at the Annual General Meeting AGM The rates and fees set out in this sheet may change from time to time as approved by the Board Members will be notified of any changes within one week of approval by the Board and changes will not take effect sooner than 30 days after they are approved by the Board GST amp PST apply except for the purchase of membership shares and the application fee CO OP MEMBERSHIP FEES TO JOIN Member shares One time refundable 500 member shares purchase Application fee 25 Additional drivers Add up to four more drivers per Member account for individuals living at the same address and billed to the Member account Cost per additional driver 25 application fee Business Organization Member Same costs as above More than five drivers can be associated with this Member account though additional fees may apply USAGE FEES Member plan 4 per hour and 0 40 per km plus s
20. e is no charge for cancelling a booking more than 24 hours before the booking starts or within five minutes of making a booking either online or on the phone Otherwise cancellations with less than 24 hours notice are charged at 50 o the hourly rate Keep in mind that a portion of your cancellation charge may be waived if someone else books the car for the time you ve freed up Cancelling is always less expensive than not showing up No shows which means you did not cancel and did not use the vehicle are charged at 100 of the hourly rate and a 10 fine LATE RETURN AND USE OF VEHICLE BEYOND BOOKING The charge of returning an OGO vehicle late is 20 plus the cost for alternate transportation for the inconvenienced Member Driver This includes any taxi charges for the inconvenienced member All of our members deserve to have their booked car ready and waiting for them at their booked time As soon as you think you ll need the car longer than originally booked call us to see if your time can be extended or try doing it online NOT FOBBING OUT Fobbing out at the end of your booking secures the vehicle by disabling its engine This significantly decreases the chance of someone taking it by mistake or stealing it Leaving a vehicle unsecured and not fobbing out at the end of your booking may incur a charge of 250 If a vehicle is stolen during your booking the fee is 500 plus usage time the car is unavailable PURCHASE OF FUEL Mem
21. he Co op is run ina financially socially and environmentally sound manner and in a spirit of kindness and mutual respect e Access to clean safe affordable and well maintained vehicles Member Additional Driver responsibilities include e Reporting any damage to the Co op vehicles whether inside or outside that may have occurred prior to and or during your use e Accepting responsibility for any accidents or damage you cause to any of the Co op vehicles e Paying invoices e Accepting consequences of neglecting any responsibilities PROHIBITED USAGE Using the vehicle for work or school is acceptable however the transportation of goods for compensation in the case of receiving payment as a courier service is prohibited BOOKINGS The Co op vehicle can be reserved by a Member Driver up to thirty 30 days in advance To use a vehicle Members drivers must reserve online before use You may reserve a vehicle for a minimum of one hour with additional time in half hour increments To reserve a Co op vehicle online e Your Account Number is your Member Number e Your Password is set by default to your driver s license number case sensitive but excluding hyphens or spaces Once logged in you can change your password to one of your own choosing Remember to e Print your booking confirmation email or write down the details of your reservation It s up to you to know which Co op vehicle you have reserved and for how long
22. in case of an at fault accident Please see the insurance section for more information Your liability will normally include the 500 deductible providing the damages resulting from the accident are covered by the Co op s insurance policy Alternate insurance options as described below available to members must be arranged prior to an accident occurring to be valid e You will be liable for any claims by third parties against you or the Co op that are not covered by OGO s insurance policy and arise out of your use of a Co op vehicle for instance because you were driving while intoxicated e If during the time that you reserved a Co op vehicle damage occurs to the reserved vehicle or claims are made against OGO or you for damages resulting from use of the vehicle you will be deemed to be using the Co op vehicle and be responsible for any costs incurred by the Co op You will not be responsible if you have cancelled the reservation or returned the Co op vehicle early and updated your reservation to reflect this early return e Ifan at fault insurance claim is made to ICBC and you have another at fault accident within five 5 years your status as a Driver with the Co op will be immediately suspended pending review by the Board at their next regularly scheduled meeting In addition a If there is any loss or damage to Co op vehicles including the costs of temporarily replacing a Co op vehicle during repairs or OGOCARSHARE CA Okanag
23. n from OGO Parking and traffic tickets 20 administration charge cost of ticket if paid by the Co op Mis parking Up to 50 or the time the vehicle is unavailable Towed vehicle All accumulated impound charges 15 administration fee 20 compensation to affected user and cost of alternate mode of travel compensation to OGO of hourly rate while the car is unavailable Failure to record vehicle damages 25 administration fee and or partial or full payment for vehicle repairs and or the hourly rate while the car is unavailable Interest on overdue balance 1 25 compounded montly 18 annually driving priviliges suspended after 14 days without payment Insufficient funds for payment 20 OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 17
24. o the Association b the member has not paid money due by the member to the Association within a reasonable time after receiving written notice to do so from the Association c in the opinion of the directors based on reasonable grounds the member has breached a material condition of an agreement with the association and I has not rectified the breach within a reasonable time after receiving written notice to do so from the Association As an Additional Driver if the sponsoring Member s membership is terminated or their driving rights are suspended then your right to drive will be suspended until either the sponsoring Member s driving rights are re instated or you have become a Member by purchasing the required shares The Board has the right to temporarily suspend the right of any Member Driver s access to any vehicles and property if the board believes that the Member Driver has violated any terms or conditions of the Member Driver Contract the Membership Manual or the By Laws without prior notice The Board will only suspend a Member Driver s right to OGO vehicles and property without notice where it is the opinion that doing so is necessary to protect the property of the Co op or the safety of its Members Drivers or the public OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 11 The Board will notify the suspended Member Driver within two 2 working days stating the reason s for
25. rs or for BC drivers no more than one at fault accident if you have an ICBC safe driver discount of at least 35 e No more than three traffic violations in the past five years e No driving convictions under the Canadian Criminal Code or serious violations of any provincial driving legislation such as the Motor Vehicle Act People with out of province licences may be eligible to join OGO as long as they meet our driving requirements and provide the required documentation If you have recently moved to BC you will likely need to obtain a BC driver s licence unless you are exempted by ICBC s policies described at www icbc com driver licensing moving bc ADDITIONAL DRIVERS Up to five 5 people can be assigned to a Member s account whether a household or Business Organization including the Member and four additional drivers Business Organization Members that wish to add more than 5 drivers can do so but may be subject to additional fees Each Additional Driver is sponsored by the Member and must complete the appropriate section of the Application and if approved pay the application fee identified in the Rate Sheet Appendix A The driver eligibility requirements for Additional Drivers are the same as those for Members Additional Drivers must reside at the same address and agree OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 3 to share a single bill on the Member s account Additional Drivers for Bu
26. siness Organization Members must be a current employee or on contract There is one vote per membership which can be allocated at the discretion of the Member In the event a Member s account is terminated all Additional Drivers on that Member s account will have their rights terminated at the same time unless they successfully apply to become Members SHARES If a person meets the driver eligibility requirements they will be approved to join the Okanagan Car Share Co op The applicant is required to purchase the minimum number of shares to become a Member of the Co op The number of shares required and the price for shares is set out in the Rate Sheet Appendix A The shares represents the Member s part in the ownership of vehicles and assets belonging to the Co op and serve as security for any liabilities resulting from this contract If the membership is terminated by the Member or the Co op the Co op is not required to refund the Member s shares until one hundred and twenty 120 days after the membership is terminated Such refund of the Member s shares will be subject to deductions for monies owing to the Co op RATES FEES The current rates and fees for using the Co op vehicles are set out in the Rate Sheet Appendix A and on the OGO website and may change from time to time with 30 days notice The Member Driver agrees to pay the rates as of the date the relevant Co op vehicle is used All rates are payable in Canadian dollars
27. tted by law the Member Driver waives any right they may have to sue or make claims against OGO and its directors employees or other Members Drivers for damages arising from the condition of a Co op vehicle except in cases of gross negligence The Member Driver also waives any right they may have to sue or make claims against OGO and its directors employees or other Members Drivers for a Co op vehicle not being available at the time it was booked If OGO is delayed or prevented from exercising its obligations in accordance with this agreement due to circumstances beyond its reasonable control including without limitation strikes lockouts labour disputes fire explosion war terrorism threat of war or terrorism act of God or other similar causes then such failure to meet obligations shall not be a breach of this agreement Notwithstanding anything to the contrary contained in this agreement OGO will not under any circumstances be liable for consequential incidental special or exemplary damages arising out of or related to this agreement including but not limited to lost profits loss due to inability to obtain data loss of business or loss of anticipated profits revenue or use even if apprised of the likelinood of such damages occurring Notwithstanding anything to the contrary contained in this agreement under no circumstances will OGO s total liability of all kinds arising out of or related to this agreement or otherwise
28. turning the vehicle to its proper place e Ifyou mistakenly leave something in the vehicle and return to collect it shortly after your reservation has ended you will be able to fob in as long as no other Member Driver has already started a subsequent reservation This entry to the vehicle does not extend your reservation THE VEHICLE IS NOT THERE If the vehicle is not at its usual parking spot at the beginning of your reserved time double check your booking time and location then call the office at 250 469 6617 If you can wait to see if the previous Member Driver returns within 5 10 minutes please consider doing so If another member hasn t returned the vehicle there are three options please contact the office to assist 1 Cancel the reservation without charge 2 Change the reservation to another Co op vehicle or 3 Arrange alternate transportation such as a taxi The cost of alternate transportation less the cost you would have incurred for your vehicle booking will be reimbursed upon presentation of receipt Reimbursements for a given month will be shown as a credit on your next monthly invoice LATE VEHICLE RETURNS If you are late returning a vehicle whether you inconvenience another user or not you will be charged a penalty as outlined in the Rate Sheet Appendix A This can potentially be avoided by extending the reservation time assuming the vehicle is available reservations can be extended online or by calling
29. urcharge if applicable for the first 50km afterwards 0 25 per km Member plan 2 per hour 25 per month 0 40 per km plus fuel surcharge if applicable for the first 50km afterwards 0 25 per km no hourly charge between midnight and 7am CASUAL DRIVER TO JOIN Monthly fee 25 Application fee 25 Note Casual Drivers are not eligible for Member Additional Driver perks such as no hourly charge between midnight and 7a m USAGE FEES 4 per hour and 0 40 per km plus surcharge if applicable for the first 50km afterwards 0 25 per km OGOCARSHARE CA Okanagan Car Share Co Op Member Manual updated November 2013 15 INCLUDED Fuel insurance maintenance permanent parking and roadside assistance in Kelowna and West Kelowna are included REFERRALS Refer OGO to someone who joins and get a 20 driving credit FUEL SURCHARGE A fuel surcharge addresses unpredictable gas prices while keeping rates stable and fair and may be added to the per kilometre driving rate The surcharge is calculated based on average gas prices in Kelowna that month and is applied once average gas price is 1 20 litre At that point the surcharge increases by one cent for every 10 cent increase in the price of a litre of gas For example if the average price of gas in Kelowna is 1 40 litre the fuel surcharge would be 0 02 so the total costs would be 0 47 km TAXES PST and GST apply to monthly usage fees CANCELLATIONS AND NO SHOWS Ther
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