Home

BlackBerry Passport Smartphone

1. What is BlackBerry Link BlackBerry Link is software that you can install on your computer to link data media files and applications on your BlackBerry device to your desktop computer BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 19 User Guide Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub When you have a new item the D indicator appears on the notification icon You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device Setup and basics Icon Description zZ Email message Text message pa BBM message Facebook message y Twitter message lin LinkedIn message amp Phone call ao Voice mail message a Notification messages from apps and services such as BlackBerry World Menu icons Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your finger off the icon to avoid selecting it Here s a description of the most common menu icons Icon Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments
2. amp View your pictures displayed in a slideshow 99 User Guide Media Icon Description ro Start the camera and take pictures or record videos Zoom in or out on a picture With a picture open on the screen do one of the following e Tozoom in double tap the area of the picture that you want to zoom in on e Tozoom out double tap the picture e To zoom in or out manually slide your fingers together or apart Pan a picture 1 Zoominona picture 2 Drag your finger around the screen Editing pictures Use the picture editor to turn a picture into a masterpiece The picture editor offers many tools to enhance your pictures as well as adding unique touches to make your pictures stand out from the rest You can also use the picture editor to reduce red eye increase the contrast of your picture make it look like a cartoon and much more Tip When you edit a picture to see more editing options swipe on the visible themes Crop or rotate a picture Using the picture editor you can enhance the pictures that you take by rotating cropping flipping or changing the size of the picture 1 In the Pictures app touch and hold the picture that you want to change 2 Tap f gt 3 Tap an editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap gt Om Tip If you select an editing option and don t like the resul
3. 20 User Guide Setup and basics Icon Description y Share an item such as a picture with someone Reply to an email amp Reply to all recipients of an email gt Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app e Setting up your device To set up your BlackBerry 10 device you need a nano SIM card If you don t have a SIM card or don t have the right type of SIM card contact your service provider If you want more storage for pictures videos music and documents insert a media card microSD card When you re ready open the Setup app This app helps you transfer content from your old device and add your email BBM instant messaging and social networking accounts Insert the SIM card Depending on your service provider and where you purchased your BlackBerry device the SIM card might already be inserted 1 With the back of your device facing you use the indentation on the top of the device to pull the top part of the cover toward you 2 With the metal contacts facing away from you insert the nano SIM card into the right slot as shown 21 User Guide Setup and basics Insert a media card 1 With the back of your BlackBerry device facing you use the indentation on the top of the device to pull the top part of the cover toward you 2 With the metal contacts facing away from you insert the media card into the left slot
4. Favorite a smart tag You can make smart tags easier to find if you mark them as favorites 1 Inthe Smart Tags app touch and hold the tag that you want to favorite 2 Tap 243 User Guide Applications and features View your favorite smart tags Inthe Smart Tags app tap gt x Share a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model In the Smart Tags app touch and hold a tag e To display the smart tag as a QR Code for another device to scan tap eit e To share the smart tag through a message such as an email or text message or to share the smart tag with an application such as BlackBerry Remember tap y Tap a message type or application e To send the smart tag to another NFC enabled BlackBerry device tap gt NFC Align the backs of the devices e To copy the smart tag to a writeable NFC tag tap Q Tap your device against the NFC tag Tip NFC tags are often sold as stickers If you copy your smart tag to an NFC tag sticker you can stick your smart tags nearly anywhere Lock a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If you copy a smart tag to a writeable NFC tag and you plan to leave the NFC tag in a public space you should lock the NFC tag to prevent tampering When
5. Navigate to the bbb or ipd file Click OK 6 Click Restore On a Mac computer do the following Open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device Click Back Up amp Restore Click Restore Device Do one of the following OY OU ON Nea e To restore all of the data in a backup file to your device click a backup file e To restore specific data in a backup file to your device click a backup file Clear the Restore all data checkbox Clear the checkbox beside one or more databases that you don t want to restore e To restore data from a backup file that is not listed click Change Navigate to the bbb file or ipd file Click OK e Toremove all of your device data and restore your device to its default factory settings click Restore to factory settings 7 Click Restore 189 User Guide Settings About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons e Toaccess the latest apps and features e To resolve a technical issue e Your service provider requires that you update your device software If anew version of the device software is available for your device a notification appears on your computer beside your device name in BlackBerry Link You can choose to automatically download device software updates as well as updates to BlackBerry Link softwar
6. e On the Stopwatch screen to start or stop the stopwatch press On the Stopwatch screen to reset the stopwatch and clear lap results press ak Using the timer e Onthe Timer screen to start or stop the timer press i e On the Stopwatch screen to reset the timer press ak Setting the alarm clock Set an alarm 1 Tap gt COR 2 Atthe bottom of the screen turn on the Alarm switch 3 Touch and hold the dial outside of the clock face 4 Slide the dial around the clock face to your desired time Tip The dial allows you to set the alarm for five minute increments To set the alarm for a specific minute tap the alarm time at the bottom of the screen Tap the Alarm Time drop down list and scroll up or down to adjust the time that the alarm is set for 216 User Guide Applications and features Set additional alarms You can set multiple alarms to go off on the same day or you can set additional alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm L Tap B gt E 2 Doone ofthe following e Ifyou have only one alarm set tap e Ifyou have two or more alarms set tap gt Gi 3 Type analarm name 4 Setanalarm time recurrence tone and snooze duration 5 Tap Save Tip Once you have set multiple alarms you can quickly adjust the different alarm times
7. e To turn off a connection on the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections To delete a saved Wi Fi network on the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi gt H Tap and hold the network that you want to delete Tap s Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS If a software update is available for your device a notification appears in the BlackBerry Hub sg Use a media card Reduce power usage by keeping less data on your device Save data to a media card instead of your device storage space ge urn off the flash Conserve more power by turning off the flash when taking pictures Tip Like most electronic devices your device battery drains less quickly if you keep it out of the sun and other hot places keep the battery contacts clean and charge it regularly Avoid leaving your device turned off with a low battery power level for an extended time 134 User Guide Settings Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model If you use any other battery you might invalidate any warranty provided with your device CAUTION There is a risk of explosion if the battery is replaced with an incorrect battery type Do not attempt to replace your
8. 22 User Guide Setup and basics Set up your device using the Setup app If your device is connected to a mobile network or a Wi Fi network you can use the Setup app to do any of the following e Add your email BBM instant messaging and social networking accounts e Setup your payment options for purchases you make from the BlackBerry World storefront e Learn how to transfer content from your old device e Customize your device settings The Setup app prompts you to enter an existing BlackBerry ID or create a new one If you are not sure whether you already have a BlackBerry ID on your computer visit www blackberry com blackberryid To open the Setup app on the home screen tap Using gestures Take a moment to find out how to navigate your BlackBerry device using touch screen gestures You can also learn gestures to help you do things more quickly and extend battery life Move around the home screen To become familiar with the home screen try using the following gestures 1 To get back to the home screen at any time swipe up from the bottom of the screen 7 2 Tosee your messages in the BlackBerry Hub slide your finger from left to right 23 User Guide Setup and basics 7 3 To see the apps that are open if any slide your finger from right to left To see all your apps continue sliding your finger from right to left tS Ca Peek at the BlackBerry Hub To see your messages you can peek at the Blac
9. Tap atime frame View battery and usage stats for a specific app or service 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Device Monitor 3 Tapan app or service Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power device memory or CPU resources you can close it and end all processes associated with the app You can also delete some apps permanently from the Device Monitor screen Some apps must be installed and open at all times so they can t be closed or deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Device Monitor 3 Tapan app 4 Do one of the following e To close the app tap e To permanently delete the app tap F LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting 132 User Guide Settings A flashing yellow LED can indicate that the battery power level is low and your device is charging A solid green LED can indicate that your device is plugged into a charger and that charging is complete How can extend battery life Battery life varies depending on how you use your BlackBerry device To help battery power last longer here are some considerations Dim the screen Prolong battery life by changing your device settings to dim the screen Do any of t
10. 1 While on a call make or answer another call 2 To merge the calls tap 4 46 User Guide Phone and voice Answer a second call while already on a call 1 If you re using the call waiting feature when you receive a call while already on a call you can do one of the following e To put the first call on hold and answer the second call tap Hold Current Call Touch and hold the circle in the middle of the screen and slide your finger to the left Release your finger when the circle covers e To end the first call and answer the second call tap End Current Call Touch and hold the circle in the middle of the screen and slide your finger to the left Release your finger when the circle covers 2 Ifyou put the first call on hold to merge both calls and start a conference call tap pp To add more people to the conference call repeat steps 1 and 2 Make another call while already on a call When you make another call while you re already on a call your first call is automatically put on hold 1 While on acall tap amp 2 Do any of the following e Tapa phone number name or speed dial contact e Tap amp Tapa contact e Tap Diala number 3 To merge both calls and start a conference call tap p4 To add more people to the conference call repeat steps 1 to 3 Remove people from a conference call 1 While in a conference call to view the conference call participants tap gt v 2 Doone ofth
11. 4 On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt VPN gt Complete the fields If you don t have the required information contact your administrator Tap Save Troubleshooting Wi Fi can t connect to a Wi Fi network Start by checking for these basic issues Check that you turned on the connection to the Wi Fi network On the home screen swipe down from the top of the screen Verify that the Wi Fi icon appears blue Check that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If other devices can t connect you might need to reset your router If you re connecting to a work Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot Your connection might have timed out Try connecting again If the Wi Fi network that you want doesn t appear on the Wi Fi settings screen it might be hidden If you know the network name try connecting to the Wi Fi network manually Check that Mobile Hotspot mode is off If Mobile Hotspot mode is on your device can t connect to a Wi Fi network If none of the suggestions above solve your connection issue try these more advanced troubleshooting options Check that the time on your BlackBerry device is synchronized with the network time If the times are different it could prevent your device from connecting for example if connecting to
12. Automatically answer or end a call using a case or holster 1 Inthe Phone app swipe down from the top of the screen 2 Tap J gt Holster 3 Do any of the following e Turn on the Answer a Call by Removing Device From Holster switch e Turn on the End Call by Putting Device Back in Holster switch Automatically answer a call when a Bluetooth headset is connected 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Bluetooth 3 Turn onthe Automatically Answer a Call When Connected to a Headset switch When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device your calls are automatically answered after 5 seconds Move a call from your headset to your device When you have a headset connected to your BlackBerry device incoming calls are automatically received on your headset You can manually move the call back to the device To manually move the call back to your device while on a call tap e gt Handset To move a call back to the headset tap e Tap the name of your headset Move a call to BBM Video See who you re talking to by moving a call to BBM Video To move a phone call to BBM Video the person you re talking to must have access to BBM Video as well If you try to start a BBM Video chat with someone who isn t a BBM contact you are asked to add the person to BBM before you start your BBM Video chat While on a call tap fa Start a conference call
13. Connect to a device to wirelessly share media content Date and Time Change the time zone time and date 126 User Guide Settings Item Description LY e View the current software version running on your Di device Software Updates e Check for software updates Q e Clear search history e Remove or prioritize apps that are searched Search e Extend a device search to include an Internet search _ View available storage space and set up access to the files mi stored on your device including USB connections network Storage and Access identification file sharing Wi Fi sharing and password protection for sharing files 9 Location Services e Choose whether apps can use your location information e Clear recent searches that you entered in the Maps application Add payment accounts and set preferred payment eS methods Payment Options Use BlackBerry Screen Reader change magnification amp screen brightness font size TTY and closed captioning oo settings Accessibility a Advanced Interaction Turn on or turn off specific gestures that allow you to perform simple tasks more quickly and extend battery life Data Management Receive a notification when you approach or reach your monthly data limit see your data usage stats and adjust or access mobile data settings About e Find general information about your device such as hardware informa
14. Everything you need to remember about the trip is in one place The Remember app is designed to sync with the accounts that you add to your BlackBerry device If you added a work email account to your device your tasks notes and flagged messages from your work account are kept in sync with the Remember app If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote Adding a folder task list or an entry to the Remember app Create folders task lists or entries in the Remember app to help you stay organized The more entries you add the easier it is to track items on your to do list Create a folder or task list in the Remember app 1 Tap Notes to create a new folder or Tasks to create a new task list 2 Ta gt E 3 Type a name for the folder or task list 4 To sync your folder or task list with an account for example an Evernote account choose an account from the Save to drop down list on To change the color of the folder tap a different color swatch 6 Tap Save 257 User Guide Productivity and work Add an entry to the Remember app When you add an entry to BlackBerry Remember in most cases you can choose between a note or task Tasks include a completion checkbox and the option to add a due date or reminder When you create a new task it also appears in the Calendar app If you add an entry to a folder that s synced wi
15. Mobile Network 3 Turn on the Mobile Network switch To turn off your mobile network connection turn off the Mobile Network switch Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name APN settings to open a data connection with your service provider s wireless network Apps on your device that require Internet access can use this connection You might need to change your APN settings if you change your wireless service plan or if the default settings don t apply to your service provider Depending on your service provider you might not be able to change the APN settings On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network If the Mobile Network or Data Services switches are off turn them on Tap 4 Complete the fields If you don t have the required information contact your service provider Cl BO INE To reset the default APN settings tap 3 Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network VPN whenever you have mobile network coverage 1 On the home screen swipe down from the top of the screen 140 User Guide Settings 2 Tap 4 Settings gt Networks and Connections gt VPN 3 Tap 4 Inthe VPN Profile drop down list tap the profile that you want to use If no VPN profiles appear in the list create your
16. Tap gt Show my Number 3 Turn onthe Allow My Number to Appear When Calling switch Adjust the bass and treble of your calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap z gt Call Audio 50 User Guide Phone and voice Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call so that you don t have to dial the country code or area code when you make a call within your own country or area code 1 Inthe Phone app swipe down from the top of the screen 2 Tap BJ gt Smart Dialing e Tochange the default country code tap Country Code Tap a country e Tochange the default area code in the Area Code field type an area code Tap any of the drop down lists to change other smart dialing options Limit the phone numbers that you can call When you set up and use fixed dialing numbers you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list For example if you give your BlackBerry device to your child to use you can limit the phone numbers that your child can call To use fixed dialing numbers your service provider must set up your SIM card for this feature Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Fixed Dialin
17. To turn on this feature tap Settings gt Advanced Interaction Turn on the Lift to wake switch Flip to mute If you turn on this feature and receive a call but it isn t a convenient time for you to respond you can turn your device facedown to silence the ring tone or vibration You still receive a notification of the missed call lt To turn on this feature tap 4 Settings gt Advanced Interaction Turn on the Flip to mute switch 30 User Guide Setup and basics Flip to Save power By default this feature is on When you place your device facedown on a flat surface your device goes into standby mode to extend battery life You still receive notifications for incoming calls messages and alarms S To turn off this feature tap 4 Settings gt Advanced Interaction Turn off the Flip to save power switch Personalizing your device Learn how to personalize your device and make it uniquely yours For example you can change settings download apps change your ring tone and set your wallpaper Related information Customize your device settings 124 Customize your Quick Settings 124 Download and buy apps and games 222 Downloading and installing Android apps from the Amazon Appstore 223 Move an app icon or open app around the home screen 193 Change your notifications or ring tones 53 Change your font size 176 Set your wallpaper 177 Set an alarm 216 Bookmark a favorite webpage 237 Add a
18. Typing in Chinese Your BlackBerry device supports Chinese Cangjie Chinese handwriting and Wubihua Strokes input methods To type in Chinese you must familiarize yourself with the keyboard layout for Chinese characters When typing in Pinyin on a non Chinese keyboard you can use the phonetic sound of a character to get Chinese diacritics to appear as word predictions The Chinese language input methods support the following features e You can type using a Latin based alphabet on a QWERTY keyboard layout by pressing and then a letter e To type a symbol tap 123 To view more symbols swipe down on the BlackBerry Keyboard Character guide for Wubihua he typical Wubihua or Chinese 5 stroke keyboard layout looks like this fowler rp pol fof Asor annadsa i Typing in Danish Norwegian Finnish or Swedish The Danish Norwegian Finnish and Swedish languages are largely based on a Latin alphabet with a few variations These languages use the basic QWERTY keyboard layout with the addition of A and for Danish and Norwegian and and A for Finnish and Swedish The keyboards also support the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on 170 U ser Guide Settings You can type alternate characters in two ways You can press N and press a letter A second method is to pr
19. a different city s forecast and other weather information Ka C Places Find businesses and points of interest nearby or find businesses and points of interest in a different city g Sports Check scores schedules standings and other info for various professional sports leagues in North America and Europe K Movies Check movie times for a specific movie or check what s playing at a specific theater 197 User Guide Applications and features Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports Depending on your device language BlackBerry Assistant settings or wireless network some apps or services might not be available 1 On the BlackBerry Assistant home screen tap 2 Tapan app or service to see a list of sample requests Change your BlackBerry Assistant language settings If your BlackBerry Assistant language setting is different from your device language setting your BlackBerry Assistant experience might be impacted Text on the screen appears in your device language but you can say or type requests only in your BlackBerry Assistant language 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Assistant 3 Inthe Language drop down list tap a language Note The BlackBerry Assistant supports more languages
20. event are added to the follow up meeting Follow up meetings can be created from past and future calendar events Open a calendar event Tap J gt A Enter the information for the follow up meeting py OR AN ES Tap Save 203 User Guide Applications and features Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info you might be able to join the call with one tap instead of dialing the conference call numbers manually In the meeting reminder tap Join Now Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations In the Calendar app swipe down from the top of the screen Tap gt Mobile Conferencing gt BH 1 2 3 Enter the conference call bridge information such as phone numbers and access codes 4 Tap Save Add WebEx details to an event If you download the Cisco WebEx Meetings app and have a valid account that allows the scheduling of WebEx meetings you can add WebEx details to the calendar events that you organize that have at least one participant Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be instal
21. own or contact your adminstrator 5 Turn on the Connect over Mobile Network switch Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area In some cases you must contact your provider to have your SIM card or device properly provisioned If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel but you might need to try switching networks manually if you re having trouble connecting or if the network signal is weak To switch wireless networks manually your wireless service plan must include this service and your device must be connected to a GSM or UMTS network On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network If the Mobile Network switch is off turn it on In the Network Selection Mode drop down list tap Manual OTE ae 00 r When your device finishes scanning for networks tap a network Turn off data services while roaming Depending on your wireless service plan you might be able to turn off data services email messages PIN messages text messages with attachments and
22. that account appear as synchronized folders in the Remember app To hide these folders 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Accounts 3 Tap an account 4 Onthe Edit Account screen turn off the Syne Tasks switch Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes 1 In a folder task list or on the Tasks or Notes screen tap 2 Tap le 3 Speak your voice note 4 When you re finished tap m gt Done Tip You can also take pictures without leaving the Remember app To take a picture in an entry or on the Tasks or Notes screen tap 8 Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember In an app touch and hold the item that you want to send to the Remember app Tap gt Remember 1 2 3 Editthe item if necessary 4 Tap Save 259 User Guide Productivity and work Changing a folder task list or entry in the Remember app Change an entry 1 Inthe Remember app tap an entry 2 Make your changes 3 Tap Save Convert an entry to a note or a task When you change an entry in the Remember app you can convert its format for example from a note to a task 1 Tap the folder name or if your entry isn t saved to a folder tap Unfiled 2 Tap Task or Note 3 Select a
23. you might download a game that requests access to your messages which might make sense if the game includes a feature to share your game score However if you aren t comfortable with the game having the ability to compose and view your email messages you can turn off access to messages or delete the app You can view or change permissions for most apps in your device settings For some apps when you install the app you are prompted to accept or decline all of the requested permissions If you decline the prompt will appear again the first time you open the app You can t change the application permissions later unless you delete and reinstall the app Change or view app permissions In some apps if you turn off permissions the app might not work as you expect If an app isn t working as you expect it to consider turning on some or all of the app permissions On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Security and Privacy gt Application Permissions e To view permissions for a particular app tap an app e To view which apps use a particular permission in the Permissions drop down list tap the permission 3 Toturnon or turn off a permission tap the switch 4 Restart your BlackBerry device for the change to take effect Related information Turn off your device 129 272 User Guide Security and backup Wipe your device to delete your data Before you wipe your BlackBerry device co
24. 2 Tap Recents Favorites or Contacts Tap an address a place or a contact 2 Tap A 3 To begin receiving turn by turn directions tap A To stop turn by turn directions in the map view or detail view tap Xx To stop turn by turn directions in the street level view tap anywhere on the screen Tap X Switch to the map or detail view for turn by turn directions By default turn by turn directions start with the street level view of the route To switch to one of the high level views do one of the following e To view a list of directions to your destination tap A e To view an overview of the route on a map tap PR To return to the street level view of the route tap F Show or hide traffic If traffic data is available you can display it as you view a map or view or listen to turn by turn directions in the street level view Do one of the following e Onthe map screen tap gt By e When viewing or listening to turn by turn directions in the street level view tap gt Bg To hide traffic data tap gt Mute voice guided directions By default voice guided directions are turned on 1 Ifyou are in the map view or the detail list view to return to the street level view tap WN 2 To turn off voice guided directions tap 227 User Guide Applications and features Change your route preferences You can change your route preferences while viewing or listening to turn by turn directions i
25. Assistant app you can perform a variety of everyday tasks by talking or typing in natural language When you say or type a request the BlackBerry Assistant app can perform your request search your device or search the Internet and provide a response Using the BlackBerry Assistant app you can start a BBM chat make a phone call send an email message and add an event to your calendar You can also update your status in social networking apps and search for directions weather forecasts information about restaurants or shopping plus much more Related information About the BlackBerry Assistant 196 6 User Guide Setup and basics Learn what you can Say or type in the BlackBerry Assistant 198 Things you can do with the BlackBerry Assistant 196 Keyboard and typing Az The BlackBerry Keyboard consists of a three row physical keyboard and one or more rows of touch screen keys above the keyboard The touch screen keys are dynamic and change depending on the application you are using or the mode you have set The keyboard is responsive to touch for typing and navigation You tap the keyboard to type and you can touch the keyboard to add predictive text delete text control the cursor and add accented characters In apps that rely on accurate finger placement for example when you edit text this keyboard provides the most precise finger placement detection yet Related information Using BlackBerry Keyboard gestures 158 Typing on
26. Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Connect to Dropbox see the Connect to Dropbox User Guide Box for BlackBerry 10 Box for BlackBerry 10 provides a cloud storage space to save and store files off your device With Box for BlackBerry 10 you can e Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Box for BlackBerry 10 see the Box for BlackBerry 10 User Guide 265 User Guide Security and backup Security and backup Passwords and locking There are several types of locks PINs and passwords that you can use to help protect your BlackBerry device If you use your device for work your organization might already have security settings in place such as requiring a password to unlock your device BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites apps and services If you change your BlackBerry device a BlackBerry
27. BlackBerry Keyboard input or typing settings on your BlackBerry device 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Language and Input Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected A different tone is used for the g ak and 123 keys to differentiate these keys from alphabetical keys In addition you can change your settings so that your device automatically capitalizes new sentences or so that pressing twice inserts a period 1 On the home screen swipe down from the top of the screen 2 Doone of the following e Tap Settings gt Language and Input gt Prediction and Correction e Tap Settings gt Language and Input gt Feedback 3 Tap the settings that you want to change Select text using the BlackBerry Keyboard The BlackBerry Keyboard provides several ways to highlight and select text 1 Select text using one of the following methods e On the screen touch and hold the word 161 User Guide Settings 2 On the keyboard double tap to open the circle of interest To expand the text selection do one of the following To automatically select more text continue to touch and hold the text on the screen Your selection expands from a word to a sentence and fr
28. BlackBerry device by customizing your notifications and ring tones You can also turn off all notifications or set your notifications to vibrate The Instant Previews and Lock Screen Notifications features allow you to stay up to date and manage your inbox without having to leave the app that you re in when you receive your messages About notifications and ring tones The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts Customized contact notifications override customized app notifications For example if sound is turned off for the Phone app but is turned on in a customized notification for a contact the phone still rings when the contact calls you If you want to customize how you receive priority messages in your BlackBerry Priority Hub you can create a rule so that messages sent from specific accounts with a specific subject or with other criteria are sent to your BlackBerry Priority Hub You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages Note Level 1 alerts override existing notification settings 52 User Guide Phone and voice Change your notifications or ring tones In the Notifications settings you can change the settings for your sounds notifications and ring tones You can also set the volume level of the notifications
29. Device Switch app to transfer data from a BlackBerry an iPhone or an Android device to your new BlackBerry 10 device In order to use the Device Switch app both of your devices should be connected to the same Wi Fi network On your BlackBerry 10 device go to BlackBerry App World and download the Device Switch app On your previous device go to BlackBerry App World and download the Device Switch app Connect both of your devices to the same Wi Fi network ge ORS A te To transfer your data complete the on screen instructions Note Only data saved locally on your device storage space is transferred Any data that is wirelessly backed up or synchronized with an online account isn t transferred to your new device Also any information saved to your media card isn t transferred when you use the Device Switch app Transfer data to a new device using a computer and BlackBerry Link You can use BlackBerry Link to transfer supported data and settings such as phone history media files browser bookmarks and so on to your new BlackBerry 10 device BlackBerry Link is designed to move the data in your personal space but not the data in your work space If your previous device is running any of the following versions of device software you can use BlackBerry Link to transfer data ius ackBerry Device Software 5 BlackBerry 6 e BlackBerry 7 or BlackBerry 7 1 e BlackBerry 10 or later Only the data saved locally in your device storage s
30. Done 2 Tap Save Change info for a contact 1 Inthe Contacts app tap a contact gt 2 Make your changes For additional fields tap i 3 Tap Save 211 User Guide Applications and features Delete a contact 1 Touch and hold a contact 2 Tap fii Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device you might be able to copy a contact to one of those accounts or to your SIM card In the Contacts app touch and hold a contact 1 2 Tap 3 Select the checkbox beside an account or storage location 4 Tap Done Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group set up meetings and share files You can find your groups in the contact list or filter your contact list to show just your contact groups 1 Inthe Contacts app tap 2 Inthe Group Name field type a name for the contact group 3 Tap 4 Select the contacts to add to the group 5 Tap Done 6 Tap Save Add a contact to a contact group In the Contacts app tap a contact group Tap gt H Select the contacts to add to the group Tap Done aro nr Tap Save 212 User Guide Applications and features Remove a contact from a contact group In the Contacts app tap a contact group Tap HA Beside the contact s name tap amp Fwnr Tap Save Rename a contact group
31. In the Contacts app tap a contact group Tap HA In the Group Name field type a new name for the group Oe NSE Tap Save Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them 1 Inthe Contacts app touch and hold a contact 2 Tap eB Related information Add a contact or number to your speed dial list 47 Contact someone 1 Touch and hold a contact 2 Tap how you want to reach the contact Related information Add a contact or number to your speed dial list 47 Set a custom ring tone for a contact 1 Inthe Contacts app tap a contact 2 Tap wd 213 User Guide Applications and features 3 At the bottom of the Edit Contact screen tap Ring Tone and Notifications 4 Tap a notification type and make your changes 5 Tap Back 6 Tap Save Search for a contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for In the Contacts app tap Y e To search contacts from your contact list just start typing When the contact appears tap the contact e To search contacts from a remote address book for example your company s address book type the contact s name Tap Remote Search Filtering contacts There are different ways to change which contacts you see in your contact list View contacts
32. Make a call 1 Inthe Phone app tap 2 Diala number 3 Tap Call Tip To make a call on the home screen type a contact name or phone number Tap Call lt name gt or Call lt number gt Call a recent number or speed dial contact 1 Inthe Phone app tap 2 Tapaname number or swipe down from the top of the screen and tap a speed dial contact Tip To send a text message to a recent number beside the number tap v gt To call a contact from your keyboard speed dial list on the home screen press and hold the key that you associated with the contact Call someone from your contact list 1 Inthe Phone app tap g 2 Tapa contact 3 If you have multiple phone numbers for a contact tap the number that you want to call For example tap Home or Mobile Answer or decline a call Do one of the following e To answer a call touch and hold the circle in the middle of the screen and slide your finger to the left Release your finger when the circle covers 44 User Guide Phone and voice e To decline a call touch and hold the circle in the middle of the screen and slide your finger to the right Release your finger when the circle covers s Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again With the Reply Now feature you can send a caller a brief message instead of answering an incoming call By default if the call
33. Media 1 Inthe Music app tap gt pe 2 Under Collections tap Last Played To save the music list as a playlist tap gt wv Troubleshooting Music can t open a media file Make sure that the file is in a format that your BlackBerry device supports Videos You can use the Videos app on your BlackBerry device to play edit organize and display your videos Videos icons Icon Description aa View all of your videos organized by the date that they were recorded View your videos organized into albums View all of the videos that you added to the Favorites screen This icon appears in the corner of the thumbnails of the videos that you haven t watched yet C Change the video size while a video is playing Start the camera and record videos or take pictures Play or pause a video 1 Inthe Videos app tap a video 2 Toshow the video controls tap the screen 3 Tap p or I 110 User Guide Media Editing videos Using the video editor on your BlackBerry device you can edit and improve the videos that you record For example you can crop and change the length of your video as well as enhance the brightness color volume and more Tip When you edit a video to see more editing options swipe on the visible themes Rotate a video 1 In the Videos app touch and hold the video that you want to rotate 2 Tap f gt 3 Tap an editing option 4 When you re done rotating y
34. Oldest Move a picture to a different album 1 Inthe Pictures app touch and hold the picture that you want to move 2 Tap D 3 Do one of the following e Tap the album that you want to move the picture into e To create an album tap om Select the location that you want to save the album to Enter a name for the album 4 Tap Move Rename a picture 1 Inthe Pictures app touch and hold a picture 104 User Guide Media 3 Inthe Name field enter a new name for the picture Rename or delete an album 1 On the home screen of your BlackBerry device tap a 2 Touch and hold a folder 3 Doone of the following e Torename the folder tap my e To delete the folder tap J Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates 1 Inthe Pictures app touch and hold a picture 2 Tap w Tip You can add multiple pictures to the Favorites screen at the same time by tapping gt Tap the pictures that you want to add Tap To delete a picture from the Favorites screen in the Pictures app tap gt x Touch and hold a picture Tap ye Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats e BMP e JPG e GIF e PNG e TIF e WBMP For information about media file
35. THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION BLACKBERRY SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS E
36. You can share your media files wirelessly using one of the following methods e Play on In the Music Pictures and Video apps use the Play on feature to automatically play or view a file on a selected DLNA Certified device e Media Sharing In the Media Sharing settings if you selected a DLNA Certified device or a Miracast device to share media files with the device that you selected will be able to wirelessly access your media files Tip For more information about DLNA Certified devices visit www dlna org Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays and Wi Fi CERTIFIED Miracast devices Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlina org Open a media file 1 2 Tap Bi 3 Tap E 4 Select a device to play or view the media file on To play or view other media files while still connected to the DLNA Certified device tap and select a media file To stop playing or viewing the media file on the DLNA Certified device tap B 118 User Guide Media Share your media files with DLNA Certified
37. a laptop or tablet using a USB cable or Bluetooth connection Troubleshooting Internet tethering can t use Internet tethering e Check that your BlackBerry device is connected to the mobile network If jl appears in the upper right corner of the home screen then your device is connected to the mobile network e Check that your wireless service plan is set up to use Internet tethering If not you need to change your service plan before you can use Internet tethering e If your wireless service plan supports Internet tethering while roaming on the Settings gt Networks and Connections gt Mobile Network settings screen check that the Data Services switch is on and the option in the Data services while roaming drop down list is set to On e If you re using your device for work your organization might not allow the use of Internet tethering For more information check with your administrator 150 User Guide Settings Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset Turn on Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Networks and Connections gt Bluetooth 3 Turn on the Bluetooth switch When B
38. an NFC tag is locked it can t be unlocked changed or erased 1 Inthe Smart Tags app tap gt 2 Align the back of your BlackBerry device with the tag Change a smart tag title 1 In the Smart Tags app touch and hold a smart tag 2 Tap f 3 Enter a title 4 Tap Save 244 User Guide Applications and features Erase smart tag information from an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If the NFC tag isn t locked you can erase the smart tag information that is stored on it 1 Inthe Smart Tags app tap J gt wm N 2 Align the back of your BlackBerry device with an NFC tag File Manager You can use File Manager to view save zip and share files and folders on your BlackBerry device You can also access files that are saved in the cloud Viewing files View files on your device To view a file in File Manager 1 Tapa folder 2 Tapa file that you want to view Togo back tap lt Tip If BlackBerry Balance is enabled on your device and you want to access your work files on the home screen swipe down from the top of the screen Tap Switch to Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you
39. are common to all supported languages such as word prediction or selecting accented characters by pressing and holding keys All keyboard input methods also support using the 123 key to access symbols You can use your BlackBerry device in many different languages regardless of the default language you select However the differences between the languages you use may mean that you need specific tips to use your BlackBerry Keyboard with a language that is different than the default keyboard layout For example if you use a language that has more characters in the alphabet than the language that your keyboard supports you need to know how to access those additional characters Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type As you type your device makes predictions based on each of the language families For example if you use a Latin based display language predictions appear for any of the configured Latin based languages Similarly if your display language is Korean it will not display Arabic or Latin based suggestions When you set more than one typing language you may need to consider the following e Some languages such as Thai and Arabic have more characters in the alphabet than there are keys on the keyboard You need to use a keystroke combination to access the second or third character on a particular key For information about how to access these types of
40. back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Tip When you flag an email message in your Microsoft Exchange ActiveSync account it is also flagged in the Remember app 63 User Guide BlackBerry Hub and email Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider e Your username and work network password e Server address When you add an IBM Notes Traveler email account the messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap 3 gt IBM Notes Traveler 2 Enter the username email address password and server address for the account e To turn off push email turn off the Push switch To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN turn on the Use VPN switch e Tochange how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add an IMAP or POP email account Make sure you know the following information from your administrator or email service provider e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL set
41. between tabs tap a tab e To close a tab on the tab that you want to close tap PA Tip Close a tab when you re finished with it to improve the performance of the Browser Open a link in a new tab 1 Inthe Browser touch and hold a link 2 Tap E Share a link or picture You can share items on the web through an email a text message Facebook Twitter BBM and more In the BlackBerry Browser do one of the following e To share the webpage that you re looking at tap a gt vE e Toshare a link or a picture touch and hold the link or picture Tap 235 User Guide Applications and features Search for text on a webpage On a webpage tap gt E View webpages in a reader friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads you can use the reader mode On a webpage tap KI gt E Change text size in reader mode Do one of the following e To increase the text size tap JN e To decrease the text size tap N Change the background color in reader mode Tap E gt B Find files that you downloaded After you download a file from the BlackBerry Browser you can go to the download manager to find it again open it and share it In the Browser tap gt E Clear your list of downloaded files In the Browser tap E gt gt F Add a website to your home screen You can create a shortcut to a website on your home screen so that you can
42. by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time Manage your additional alarms 1 Tap gt gt EJ 2 Doany of the following e To turn on or turn off an alarm next to the alarm tap the switch e Tochange the alarm name time tone recurrence or snooze duration tap an alarm e To delete an alarm touch and hold an alarm Tap Change your alarm tone Tap gt 2 Tap E Tap an alarm Tap Alarm Tone a FW nN Select one of the alarm tone options Tip To use music you have added or downloaded to your BlackBerry device tap 217 User Guide Applications and features Set an alarm for multiple days Tap gt 2 Tap A 1 2 3 Tap analarm 4 Tap Recurrence e Toseta daily alarm turn on the Daily switch e Tosetanalarm to recur on specific days select the check box next to one or more days Set the snooze Tap gt OR Tap A Tap an alarm Tap Snooze ark WON Select a length of time Stopwatch 1 Tap gt o 2 Tap p 3 To starta new lap tap Lap Timer Set the timer Tap gt a Touch and hold the dial outside of the clock face Slide the dial around the clock face to your desired time Tap gt AWUN pe 218 User Guide Applications and features Tip The dial allows you to set the timer in one minute increments To set the timer for a specific minute and second tap the time tha
43. can also access files stored in the cloud To access a file stored on another device l Tap 2 Tapa device Files and folders stored on the selected device appear in File Manager when opened or when viewed 245 User Guide Applications and features Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names such as fixing a typo or word To rename a file or folder 1 Touch and hold a file or folder 2 Tap oy Tip To change a file type touch and hold a file Tap gt f Add a folder When you open File Manager a list of pre defined folders appears To add a folder do the following 1 Navigate to where you want to add a new folder 2 Tap Bi 3 Tap Note You might not have pre defined folders on a connected device or drive such as a computer or a media card Search for an item in File Manager l Tap Q 2 Enter all or part of the name of the item you are searching for Note To search for an item on a connected device you must perform the search when the device is open in File Manager Sort files and folders You can view your files and folders in order by name date type or size You can also decide whether to view your files and folders in ascending or descending order Tip To change the way you view your files and folders tap to view them as a listor 8 to view them as a grid Tap gt te e Tochange the way files and folders a
44. can change the scene mode the shooting mode choose whether you use your flash switch between the front camera and rear camera change the ratio and more 1 Tap Bi 2 Tap the setting that you want to change Shooting modes Shooting modes change the way that the camera takes pictures and records videos For example you can use Burst mode to take multiple pictures quickly Icon Description ra Normal a This mode is available for the camera and the video camera Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time o Burst This mode is available for the camera Burst mode allows you to take multiple pictures quickly This is a good shooting mode to use when taking pictures of fast moving scenes or subjects 95 User Guide Media Icon Description HDR This mode also known as High Dynamic Range mode is available for the camera HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene Time Shift This mode is available for the camera Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set Panorama This mode is available for the camera Panorama mode works well for vistas and seamlessly combines multiple images into one photo S Timer This mode is available for the camera Timer mode adds a 3 second or 10 seco
45. contact information associated with that account is accessible on your new BlackBerry 10 device After you switch devices After you finish switching to your new BlackBerry 10 device consider doing the following e lf you have a media card move it from your previous device to your new device e Wipe your previous device to delete all of your data e Download apps from the BlackBerry World storefront e Explore the Help app on your new device and discover tips and tricks For information about returning your previous BlackBerry device for recycling and safe disposal visit www blackberry com recycling The recycling and trade up program is only available in certain areas Add accounts to your new device After you transfer data from your previous device you can add your social networking accounts to your new BlackBerry 10 device 1 On the home screen swipe down from the top of the screen 2 Tap xf Settings 3 Tap Accounts 4 Tap Facebook Twitter LinkedIn or Evernote 37 User Guide Setup and basics 5 Enter your account information 6 If necessary change any sync settings 7 Tap Done If necessary tap Authorize Wipe your BlackBerry device to delete the data After you transfer data to your new BlackBerry 10 device consider deleting all of the data on your previous BlackBerry device A security wipe is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded
46. contact or number to your speed dial list 47 Add a signature to an email account 81 Find customer support To get support for your BlackBerry device see the following resources e blackberry com support Find self help resources such as manuals knowledge base articles and videos Find answers or post questions on community forums Share tips on social networks and BlackBerry blogs 31 User Guide Setup and basics e blackberry com contact Find information about who to call with questions about warranties repairs billing or technical support Device Switch Switching to your new BlackBerry 10 device has never been easier Whether you are switching from an iPhone an Android or a BlackBerry device there are several options that you can use to transfer your data Preparing to switch devices Before you begin switching to your new BlackBerry 10 device take a moment to make sure that you have completed the following checklist e Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery e Ifyou have information saved to your SIM card such as contact information save the data to the storage space on your previous device or your media card before you begin to switch devices e lf you have any usernames or passwords saved on your previous device such as your BlackBerry ID consider temporarily writing this information down so that you have it wh
47. data to and receive data from the private network across the public network Turn on airplane mode In some places such as on an airplane or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings 3 Turnon the Airplane Mode switch 139 User Guide Settings Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you might need to turn off your mobile network connection but usually you can just leave your mobile network connection turned on In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Connect to the mobile network To turn on your mobile network connection airplane mode must be turned off 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Networks and Connections gt
48. device is locked For example you can change your settings so that only the name of the sender of a message appears the subject line and other message details are not displayed You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked Related information About Lock Screen Notifications 55 Set Lock Screen Notifications to only display the sender info 56 Set your wallpaper 177 Your device at a glance 12 User Guide Setup and basics Ae Headset jack Lock screen Press Power on off Press and hold Reset Press and hold for 10 seconds Notification LED Front camera Volume up Mute Press BlackBerry Assistant Press and hold Volume down Multi function port supports USB and HDMI What s different about the BlackBerry 10 OS If you re new to a BlackBerry 10 device you might be eager to learn more about what makes it different from other BlackBerry devices Find information about the home screen menus settings messages notifications and apps Learn where to find your phone number and PIN and find out how to cut copy and paste text OANAOARWNE 13 User Guide Setup and basics How do get back to the home screen To get back to the home screen at any time swipe up from the bottom of the screen How do get to the menu There is no Menu key e on your BlackBerry 10 device You can find more features and options by explor
49. device works like a regular compass but also includes more features For example you can choose whether the compass points to true north or magnetic north The compass also works in any direction or orientation including upside down Get a compass reading To get a compass reading rotate and tilt your BlackBerry device The current direction that you re facing appears at the top of the screen Point the compass to true north or to magnetic north You can choose to navigate with your compass using either true north or magnetic north Magnetic north which is what a standard compass points to can be influenced by several factors and isn t constant True north or geographical north is what you would see on a paper map and is constant If you would prefer to navigate based on true north for example if you are using your compass to follow a map you must turn on GPS In the compass app do one of the following e To navigate based on true north at the bottom of the screen turn on the switch e To navigate based on magnetic north at the bottom of the screen turn off the switch 232 User Guide Applications and features Troubleshooting Compass I m not getting an accurate reading from the compass Try the following actions e Ifthe compass doesn t point north move your BlackBerry device away from metal objects such as magnets or electronics e Ifyou have turned on Location Services and are navigating based on true north you
50. feature is designed to help you select the right scene or mode to take great pictures By default the Auto Suggest feature is turned on but to stop receiving suggestions you can turn the feature off 1 Inthe Camera app tap gt Settings 2 Turnoff the Auto Suggest switch Changing the camera settings You can change your camera settings such as turning on grid lines setting where you want to save your pictures and videos to and more Save media files to your built in media storage By default your BlackBerry device is set to save your media files to a media card if there is one present You can change the settings to save your media files to the built in media storage on your device 1 Inthe Camera app tap gt Settings 2 Turn off the Save on Media Card switch Save your original picture along with the HDR version When you take pictures in HDR mode multiple pictures are combined together to capture the contrast between the light and dark areas of a scene 1 Inthe Camera app tap gt Settings 2 Turn on the Save Original switch 97 User Guide Media Turn off Video Stabilization Video Stabilization is designed to reduce the effect of camera shake when you re recording videos on your BlackBerry device By default this feature is turned on 1 Inthe Camera app tap gt Settings 2 Turn off the Video Stabilization switch Geotag your pictures When you geotag the pictures you take with your
51. format of the password that you type in a password field numeric or alphanumeric turn on the Smart Password Entry switch e To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader turn on the Lock on Card Removal switch Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device or a BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap amp Settings gt Security and Privacy gt Smart Card gt Import Certificates 3 Follow the instructions on the screen Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password so that you don t have to enter it as often To clear the cache lock your device 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Security and Privacy gt Smart Card 3 Turn on the PIN Caching switch Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card You can turn off this indicator 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Security and Privacy gt Smart Card 3 Turn off the LED Activity Indicator switch 275 User Guide Legal notice Legal notice 2014 BlackB
52. gt Meeting Mode 3 Turn on the Meeting Mode switch 206 User Guide Applications and features Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device you can set a different email address for each calendar When you create an event in a specific calendar invitations are sent using the email address that you assigned to that calendar The email address that you use must already be added to your device Some accounts don t allow you to change the email address for example your work account 1 Inthe Calendar app swipe down from the top of the screen 2 Tap gt Meeting Invitation Settings 3 Beneath a calendar in the drop down list tap an email address Change default settings for events You can change the default length reminder times and snooze intervals for your events or meetings 1 Inthe Calendar app swipe down from the top of the screen 2 Tap 4 Settings gt General e Tochange how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration e Tochange the default reminder time for events in the Meeting Reminder or All Day Meeting Reminder drop down list tap a new time e Tochange the snooze intervals in the Snooze Interval drop down list tap a new snooze time Change how your calendar is displayed In the Calendar app swipe down from the top of the screen 2 Tap Settings gt General e To ch
53. in the folder is encrypted OF The digital signature was successfully verified There is not enough information to verify the digital signature ko The digital signature failed verification A certificate is attached to the email ES Multiple certificates are attached to the email The certificate chain is trusted or the certificate status is good 77 BlackBerry Hub and email User Guide Icon Description There is an error with the certificate chain or the certificate status The certificate status is being determined The certificate chain is expired The certificate chain has been revoked Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to the right e To return to what you were doing slide your finger back to the left and down 78 User Guide BlackBerry Hub and email Peek at your messages and notifications while you re composing or viewing a message In a message slowly slide your finger from the left edge of the message to the right Continue slidi
54. it You can reinstall these apps later without purchasing them again On the BlackBerry World home screen tap gt My World Tap My Apps amp Games Tap Installed Touch and hold an item and tap F e Ww P ip e Ifyou think that you might want to reinstall the app later tap Uninstall e If you want to permanently delete the app tap Delete Uninstalled apps and games are listed on your My World screen To see this list tap My Apps amp Games gt Available Delete an app from your home screen 1 On the home screen of your BlackBerry device touch and hold an app icon until the icons begin to blink 2 Onan app icon tap F Tip Some app icons on your home screen are part of the core BlackBerry experience These apps can t be deleted and the delete icon doesn t appear on these app icons Reinstall an app or game 1 Onthe BlackBerry World home screen tap gt My World gt My Apps amp Games 2 Tap Available e To reinstall one app or game tap 2 next to the app or game that you want to install e To reinstall multiple apps and games at the bottom of the screen tap gt Tap the apps and games that you want to reinstall Tap i When you switch to a new BlackBerry device some apps you downloaded from BlackBerry World might not be available for use on your new device Subject to any statutory rights you may have you will not be refunded for purchased apps if those apps are not available for use on your new Black
55. latest safety and product information at www blackberry com docs smartphones Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode check that your BlackBerry device s connection to the mobile network is on 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Mobile Hotspot 3 If you ve never used Mobile Hotspot mode before complete the instructions on the screen Read the screens carefully as they provide important information about the Mobile Hotspot feature Remember your Mobile Hotspot password for later 4 Turn on the Mobile Hotspot switch 5 Accept a request from another device to connect to your mobile hotspot The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process 148 User Guide Settings Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode You can change these settings later when you aren t in an active mobile hotspot session 1 On the home screen swipe down from the top of the screen 2 Tap amp Settings gt Networks and Connections gt Mobile Hotspot 3 Tap Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot if you want to connect the device again you must start a new se
56. native character on one key You can use the keyboard mapping guide that appears with the typing task to determine how to access the second and third characters on each key e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e To type an alternate character you can press 4 and press a letter e To type an accented version of a character you can press and hold the primary character Then you can select the accented character e To type a symbol tap 123 To view more symbols swipe down on the keyboard Character guide for Thai The typical Thai keyboard looks like this iE a A cee eet eA 8s ji 174 User Guide The following table shows how to type the Thai alphabet when there is more than one native character on each key Settings Single key press key press 4 a damn A wag q zis pi al TAM uU ua 4 BUY Y uyg T lng q nag a d at ae ay H aA A Vay yy nila u uA 2 i on a a a NVA a 175 User Guide Settings Single key press key press Iwel Al Typing in Vietnamese The Vietnamese keyboard supports the following features e The Vietnamese language has more characters in the alphabet than there are keys on the keyboard As a result some keys have more than one native character on one key You might need
57. need to turn off your mobile network connection but usually you can just leave your mobile network connection on Wi Fi A Wi Fi network connection is another way to get data services on your device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi on so that as soon as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster Connections between devices USB You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable your device appears on your computer as a removable storage device Depending on the functionality of your computer you can usually use a USB connection to drag files between your computer and your device You can use a micro USB on the go to USB 2 0 adapter to connect your device to a keyboard mouse gamepad external storage drive or other USB device You can use the File Manager app to view files on your external storage drive Wi Fi Direct connection When you connect your BlackBerry device to other devices using a Wi Fi Direct connection you can perform actions such as sharing a
58. non removable battery Only qualified service personnel should perform repairs or battery replacements to your device Device and battery disposal Dag Please recycle your BlackBerry device and battery in accordance with your local regulations Do not dispose of either your device or battery in a fire Your device or battery should not be placed in household waste bins For information about returning your device to BlackBerry for recycling and safe disposal from a browser on your computer visit www blackberry com recycling The recycling and trade up program is available only in certain areas BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products To learn more about the sustainability efforts at BlackBerry visit http ca blackberry com company about us corporate responsibility product sustainability html View the safety warranty and privacy information for your device To view the Privacy Policy your BlackBerry device must be connected to the Internet Take a moment to review the license agreement limited warranty safety information and privacy policy for your device These documents are available from your device settings screen They contain important information about terms and conditions of use battery and other important safety precautions and warranty coverage 1 On the home screen swipe down from the top of the screen 2 Tap 3 Settings gt Abo
59. number of vibrations and more 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Notifications 3 To change your global notification settings do any of the following e Inthe Mode drop down list tap a setting e Change the Sound Vibrate LED Instant Previews or Volume settings How do turn off all sounds and ring tones except for calls 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Notifications 3 Inthe Mode drop down list tap Phone Calls Only Tip You can turn on the ring tone for calls while your BlackBerry device is in bedside mode In the Clock app swipe down from the top of the screen Tap 4 Turn on the Phone Calls in Bedside Mode switch Customize notifications for a contact Notifications that you customize for contacts override notifications that you set for specific apps For example if sound is turned on for phone notifications for a contact but the sound is turned off for the phone the phone still rings when the contact calls you On the home screen swipe down from the top of the screen Tap Settings gt Notifications At the bottom of the Notifications screen tap Contacts Tap BA Tap a contact oo SW Ne Do any of the following e Tap Phone Calls e Tap Email Messages 53 User Guide Phone and voice e Tap BBM e Tap Text Messages e Tap Other Messaging which includes apps like Facebook Twitter Linked
60. of the joyn contact you want to block To unblock a contact tap Unblock beside the contact s name Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply If you re travelling you can keep using joyn while roaming 1 In the BlackBerry Hub tap A gt Fei 2 Tap joyn 3 Set the Enable joyn While Roaming switch to On 88 User Guide Media Change the media volume When music is playing do any of the following e Toincrease the volume press the Volume Up key ont Media he right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the right si e To select the type of speaker to play your music on tap gt Audio Note Your media volume is separate from your notificatio won t change the volume of your notifications de of your device To turn off mute press the Mute key again ns volume Changing the volume while you listen to your music Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264 MPEG 4 AAC AMR QCELP ASF WMV 9 WMA AVI MJPEG M
61. operating system on your computer tap the USB Connection drop down list and change to Connect to Windows or Connect to Mac e Consider updating or installing device drivers on your computer The drivers you need are installed when you download BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink Using your device with BlackBerry Link Use BlackBerry Link to manage your device and allow connections between your device and your computer You can e Allow remote file access so that your device can access files stored in the libraries on your computer e View and delete files that are stored on your computer from your device e Sync contacts and calendar appointments between your device and your computer e Sync music pictures videos and documents between your device and your computer over a USB connection or a Wi Fi connection e Back up and restore your device data Transfer supported settings and data to a new device anage multiple devices on your computer that use the same or a different BlackBerry ID e Update or reinstall your device software 183 User Guide Settings To download the latest version of BlackBerry Link to your computer visit www blackberry com BlackBerryLink About pairing and connecting your device to a computer or tablet You can install programs such as BlackBerry Blend or BlackBerry Link on your computer or tablet to enhance the experience with your Bla
62. password Turn on the Use as my device password switch Type your device password Tap OK Aaa WNP Type your work space password Tap OK 268 User Guide Security and backup Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device contact your service provider Your device might be network locked which allows your device to make a mobile network connection with only your current service provider If you plan to travel internationally and you want to use a SIM card from another service provider you might need to enter an unlock code Tip To see the current service provider associated with your device on the home screen swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap SIM Card 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 3 Inthe Phone Network Lock section tap a locked item 4 When prompted enter the unlock code CAUTION For security reasons each unlock code can only be entered incorrectly 10 times If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance contact your service provider Change or remove your device password CAUTION If you can t remember the password for your BlackBerry device the only way to change your password or regain access to your device is to delete a
63. picker opens the keyboard characters map to the symbols Swipe down again to scroll to the next page of the symbol picker 2 Tap the corresponding key to use the mapped symbol on the screen If you tap the symbol on the screen mapped mode is cancelled 3 Toclose the symbol picker do one of the following e From the last page of symbols swipe down e Tap asymbol The symbol picker automatically closes e Tap on the row of touch screen keys above the BlackBerry Keyboard e Tap the spacebar Turn on the symbol lock In some situations you ll need to type several symbols or numbers in a row To insert more than one special character at a time you can turn on the symbol lock 1 Onthe row of touch screen keys above the keyboard tap 123 2 To turn on mapped mode with the symbol lock touch and hold The primary keys of the BlackBerry Keyboard appear on the mapped symbol picker You can then type on the BlackBerry Keyboard to insert the associated symbol 3 Toclose the symbol picker tap YW 160 User Guide Settings Type an uppercase character To type an uppercase character do one of the following e On the row of touch screen keys above the BlackBerry Keyboard tap g Then tap a letter e Tap and hold the letter To turn on CAP lock on the row of touch screen keys above the BlackBerry Keyboard touch and hold g Change Keyboard input or typing settings You can personalize your typing experience by changing the
64. quickly find and view the files sent to you and avoid searching through your messages In the BlackBerry Hub do one of the following e To see all of the files that you received as attachments tap 69 User Guide BlackBerry Hub and email e To view attatchments in a message tap a message Tap the attachment e Tosee attachments for a specific account tap Tap an account Tap i Download attachments in a message You can download one file or multiple files that you receive as attachments in an email e n a message with one attachment or to download one attachment at a time tap an attachment To download all the attachments in a message tap EN Tap an attachment to view share or save a downloaded file Sort attachments You can sort attachments by date sender name type for example by pictures and documents or account 1 Inthe list view in the BlackBerry Hub tap i 2 Tap gt B 3 Inthe Sort drop down list tap a sort option Share or save your attachments 1 In the list view in the BlackBerry Hub tap ng 2 Touch and hold an attachment 3 Tap B 4 When the download is complete touch and hold the attachment e Toshare the attachment tap vE e To save the attachment tap Tip To share or save multiple attachments tap gt a Select some attachments Tap or Send email and messages from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook mess
65. reminder Tap gt In the dialog box move the slider to indicate how late you will be Oe NO Tap Email All Participants or Email Organizer Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants Touch and hold a file Tap gt Meeting Participants Tap a meeting On the Compose screen type a message Tap Send a ee Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible Change your default calendar When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar On the home screen swipe down from the top of the screen Tap Settings gt Accounts 1 2 3 Tap B 4 To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar Enable Meeting Mode When you turn on Meeting Mode your phone notifications are automatically silenced during the meetings you have scheduled in the Calendar app When meetings end your notifications automatically return to your normal settings Note Meeting Mode only silences phone notifications during meetings that are accepted Notifications are not silenced during meetings that are free or tentatively accepted 1 Inthe Calendar app swipe down from the top of the screen 2 Tap
66. respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by BlackBerry Limited and its affiliated ompanies BlackBerry and BlackBerry assumes no responsibility for any typographical technical or other naccuracies errors or omissions in this documentation In order to protect BlackBerry proprietary and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all o This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services BlackBerry does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performa
67. seamlessly combines them into one picture This shooting mode works well when you re trying to capture a breath taking vista or a large group of people Note Panorama mode can t be used with Burst or Time Shift mode To turn on Panorama mode in the Camera app tap gt To take a panoramic picture tap and pan in the direction of the image that you want to capture Slowly move your device until the solid box on the screen fills the box outline Keep moving your device until you have captured all of the image that you want to ak WN H Tap v 93 User Guide Media Important When taking a panoramic picture don t move your device too quickly when panning and keep your device steady A lot of movement will result in a low quality panoramic picture Take a picture while recording a video Using the Camera on your BlackBerry device you can capture a still picture while recording a video at the same time You can take as many pictures as you like without interrupting the video Now you can capture the same event in two ways 1 Inthe Camera app tap me 2 While the video is recording tap jg Using Time Shift mode Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set Did someone blink in every shot or cough just as you took the picture You can fix that by swapping in different expressions for any person until everybody is picture perfect You can also save the Time Shift pi
68. the Favorites screen 105 Add a picture to BlackBerry Story Maker 103 Videos gt When you open the Videos app videos that you recently added or played appear across the top of the screen The Favorites view lets you quickly see your favorite videos And you can edit your videos so that the video or part of the video plays in slow motion You can also adjust the quality of the sound in your videos by changing the equalizer options 10 User Guide Setup and basics The Videos app is more closely integrated with the BlackBerry Story Maker app You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story Related information Add a video to the Favorites screen 114 Add a video to BlackBerry Story Maker 112 Add slow motion to a video 112 Turn on the equalizer in videos 114 Music A marquee banner is displayed at the top of the Music app The marquee banner gives you details about the song that is currently playing and lets you play pause and change the song Also new in the Music app is a Favorites view which lets you quickly see your favorite songs You can also adjust the quality of the sound played by the Music app by changing the equalizer options Related information Add a song to the Favorites screen 108 Turn on the equalizer in the Music app 108 Device Monitor ua To help you track your data usage on the Device Monitor screen you can see the total amount of data used by y
69. the network requires you to have a certificate on your device and the certificate has an expiration date If you switched Wi Fi networks manually try switching to another Wi Fi network If your email account is a work account your device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following Check that the settings for the Wi Fi network are correct To find out which settings to use for a home network refer to the information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you use the Press WPS button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router 147 User Guide Settings e lf you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The root certificate must be installed on you
70. the same payment method that you selected in the BlackBerry World storefront For more information about BlackBerry World for Work see the BlackBerry World for Work User Guide Enterprise IM Enterprise IM on your BlackBerry 10 device provides you with access to your organization s instant messaging service You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go Enterprise IM User Guide Enterprise IM for Cisco Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization s instant messaging and presence services You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go 263 User Guide Productivity and work Enterprise IM for Cisco User Guide BlackBerry Bridge Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet s larger screen use your smartphone as a remote control and more For more information see the BlackBerry Bridge User Guide BlackBerry Travel The BlackBerry Travel app is your personal travel assistant You can use the app to help you monitor your upcoming flights create a travel itinerary and book hotels rental cars and limousines You can also use the BlackBerry Travel app while you re traveling to find local points of interest calculate currency exchange rates and monitor the weather in the city you ve trav
71. to connect Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast A hidden Wi Fi network isn t listed as an available network on the Wi Fi screen Security Type Set the security type that the Wi Fi network uses Depending on the network you re trying to connect to you might also see Security Sub Type and Inner Link Security Password If the Wi Fi network is password protected enter the password CA Certificate Set the root certificate that your device should use to verify that it s connecting to the correct Wi Fi network Depending on the type of network you re trying to connect to you might also see Client Certificate VPN Profiles To use a VPN Profile when connecting to the network select the profile that you want to use Band Type This field is set to Dual Band by default If the Wi Fi network is dual band your device tries to connect in the 5 0 GHz band unless the signal strength at the 2 4 GHz band is significantly stronger If you want to connect to a dual band network using one band only choose the band you prefer Auto Obtain IP In most cases this switch should remain on but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears Using Auto IP Select this check box if you want your device to assign itself an IP address automatically when it can t obtain one from the W
72. to use the keyboard mapping guide to determine how to access the second and third characters on each key e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e To type an uppercase character you can press and press a letter e To type an accented version of a character you can press and hold the primary character Then you can select the accented character e Accented characters are available for E O A and D To type an alternate character double press the primary character e To type a symbol tap 123 To view more symbols swipe down on the keyboard screen display You can set preferences for your screen display such as font size and wallpaper as well as connect your device to an external display Change your backlighting 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Display 3 To adjust the brightness move the slider back and forth Tip After you swipe down from the top of the screen if you see xa inthe quick settings you can tap to display the slider without going into the Display screen Change your font size 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Display 3 Inthe Font Size drop down list tap the size of font that you want to use 176 User Guide Settings Set your wallpaper You can set a picture as your wallpaper You can also choose a picture to display when you
73. treble airplane jazz rock spoken word and more 108 User Guide Media Note When the equalizer is turned on the sound settings apply to all of the music that you listen to not just the song that was playing when you turned it on In the Music app tap a song an album or a playlist 1 2 Tap BE gt 3 Tapan option 4 Tap Done To turn off the equalizer when a song is playing tap the screen Tap gt Tap Off Set the audio in the Music app You can set whether your music plays on the speaker headset or handset on your BlackBerry device 1 Inthe Music app tap a song 2 Tap gt 3 Tap an audio option View song properties In the Music app you can view the properties for a song including the file type size location and more In the Music app when a song is playing tap a Turn on Music Shortcuts If you want to control your music faster and easier you can set the volume keys to quickly skip songs in the Music app on your BlackBerry device jl On the home screen swipe down from the top of the screen 2 Tap x Settings gt Main Volume 3 Turn onthe Music Shortcuts switch 4 In the Music app to skip songs press and hold the Volume Up key or Volume Down key Play your last music selection If you set up a great music list and then you close the Music app or start listening to a new album you can still listen to the music list even if you didn t save it 109 User Guide
74. uses a battery connect the device to a power source and then try again Depending on the device if the battery power level is too low the device might still operate but be unable to pair e f Mobile Hotspot mode is on verify that you re trying to connect to a Bluetooth enabled device that uses the Handsfree Serial Port or Personal Area Network profiles keep losing the connection with my Bluetooth enabled car kit e Check that your car kit is using the latest software version that is available For more information about your car kit s software version see the documentation that came with your car kit e Move your BlackBerry device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection NFC NFC is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags NFC is designed so you can easily share content and information without having to pair your BlackBerry device with another NFC compatible device Depending on your wireless service provider and the applications you have installed on your device there are many interesting things you can do using NFC such as sharing a picture with a friend or paying for a purchase using your device What is NFC The NFC feature might not be available depending on
75. using S MIME protected messaging You can store a key and certificate by importing the files from a work email message Your BlackBerry device supports keys and certificates in the following file formats and file name extensions PEM pem cer DER der cer PFX pfx 012 Open a work email message with a certificate attachment Touch and hold fS Tap e If necessary enter the password Tap Kd In the BlackBerry Hub tap gt gt Secure Email If necessary tap the S MIME tab Turn on the S MIME switch Under Signing Certificate in the drop down list tap the certificate that you imported jo DN DAF WNP gt Under Encryption Certificate in the drop down list tap the certificate that you imported Turn on IBM Notes email encryption A work account that supports IBM Notes email encryption must be added to your device 1 Inthe BlackBerry Hub tap gt gt Secure Email 2 If necessary tap the NNE tab 3 Turnonthe NNE switch Sign or encrypt a message You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message or an email account that supports S MIME protected messages to send a signed or encrypted email message 1 When you compose a message slide your finger down on the screen 2 Inthe drop down list tap a signing or an encryption option 76 User Guide BlackBerry Hub and email Note If your BlackBerry device is associated wi
76. when Full Assistance mode is turned off Turn off full assistance mode When you turn off Full Assistance mode you can still use the BlackBerry Assistant to dial phone numbers and search your device The BlackBerry Assistant supports more languages when Full Assistance mode is turned off 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Assistant 3 Turn off the Full Assistance switch Change your search settings You can specify which categories to include in searches and which search engines to use to extend your searches to the Internet 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Assistant gt Device Search Settings 198 User Guide Applications and features 3 Do any of the following e To specify which categories to include in searches tap Categories e To specify which search engines to use when you extend your searches to the Internet tap Extended Change your voice interaction settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry Assistant 3 Do any of the following e To turn on or turn off voice responses in the Voice Response drop down list tap On or Off e To hear voice responses only when you re using a Bluetooth enabled device in the Voice Response drop down list tap With Bluetooth Device Only e To open the BlackBerry Assistant by pressing and h
77. your bedside mode settings By default all of your notifications are set to silent in bedside mode and your wireless connections stay turned on When in bedside mode you can choose to hear only phone calls or you can choose to turn off all wireless connections 1 Inthe Clock app swipe down from the top of the screen 2 Tap Ee 3 Do any of the following e To turn on only your phone ringer while in bedside mode turn on the Phone Calls in Bedside Mode switch e To turn off all wireless connections in bedside mode turn off the Wireless Connections in Bedside Mode switch Change the clock face In the Clock app swipe down from the top of the screen 1 2 Tap f 3 Tap the Clock Face drop down list 4 Tap a clock face type BlackBerry World Find and download your favorite apps and games with BlackBerry World You can browse featured and top downloaded items browse items by category and search by keyword You can also read and write reviews and recommend apps to others For more information on BlackBerry World see the BlackBerry World User Guide Search for apps and games You can search the entire BlackBerry World storefront or you can choose to search for a specific type of item For example you can choose to search for only games or apps e To search the entire BlackBerry World storefront on the BlackBerry World home screen tap E 220 User Guide Applications and features e To search ina specific sectio
78. your wireless service provider your administrator s settings and your BlackBerry device model NFC is a short range wireless technology that s designed for easily sharing content and information without having to use pairing information Depending on the applications you have installed on your device and the NFC compatibility of other devices there can be many interesting ways to use NFC Here are a few possibilities e Simultaneously exchange contact cards with a new friend or business acquaintance e Pass a picture to your friend e Pay for your bus or subway ride e Pay for your morning coffee without taking out your wallet e Grab a coupon from a poster you see on the street e Gain access to your building when you get to work e Send a webpage you re viewing to a friend e Adda friend to your BBM contacts e Copy smart tag information to an NFC tag These are just a few of the things you can do with NFC For more play with NFC on your device be creative and see what you can do 156 User Guide Settings Turn on NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Networks and Connections gt NFC 3 Turn onthe NFC Connectivity switch Send a file using NFC The NFC feature might not be available depending on your wireless ser
79. 0 device 5 On your BlackBerry 10 device on the home screen tap gt jg 6 Complete the instructions on the screen Transfer contact info using a SIM card Your BlackBerry Passport device uses a nano SIM card As such this data transfer method is only available if you re switching from a BlackBerry Passport to another BlackBerry Passport On your previous device tap Contacts Swipe down from the top of the screen Tap 4 Under SIM Card tap Copy Contacts from Device to SIM Card When your contacts are copied to your SIM card remove the SIM card and insert it into your new device On your new device tap Contacts Swipe down from the top of the screen Tap 2 Under SIM Card tap Import Contacts from SIM Card oO OANA AF Wh PF 36 User Guide Setup and basics Note If you have BlackBerry Balance installed on your device contact information saved in your work space may not be copied to your SIM card Add an email account to your new device To transfer calendar and contact information that is associated with an email account add that email account to your new BlackBerry 10 device On the home screen of your new device swipe down from the top of the screen Tap x Settings Tap Accounts Tap Email Calendar and Contacts Enter the email address for the account that you want to add Tap Next Enter the email account password o NDRRU NEBE Tap Next After you add the email account any calendar and
80. As a result some keys have more than one native character on one key You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e Alternate characters are available for Q W E and R e You can type alternate characters in two ways You can press and press a letter A second method is to press and hold the primary character Then you can select the alternate character from the options e To type a symbol tap 123 To view more symbols swipe down on the keyboard Typing in Latin based languages The Latin based languages that use a variation of the QWERTY QWERTZ or AZERTY keyboard layout support the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type an uppercase character you can press and press a letter e To type an accented version of a character press and hold the primary character Then you can select the accented character To type a symbol tap 123 To view more symbols swipe down on the keyboard Character guide for Latin based languages Many languages use the Latin alphabet however there are three keyboard layouts that use the Latin alphabet on your BlackBerry device If you set up more than one input language note that the keyboard layout may change The QWERTY
81. BM tap your profile picture On your profile page your PIN appears under your barcode In an email or text message you can also type mypin to display your PIN How do find my own phone number On the home screen tap the C icon In the Calls or Contact view in the center of the screen swipe down and your phone number appears at the top of the screen In an email or text message you can also type mynumber to display your phone number Where is Password Keeper You can download the Password Keeper app from the BlackBerry World storefront If you used BlackBerry Link or a media card to transfer data from your old BlackBerry device you can restore your Password Keeper passwords after you download and open the Password Keeper app Where can I find details about my device software version and hardware On the home screen swipe down from the top of the screen Tap Settings gt About To change the type of information displayed tap an option in the drop down list In a message note or task you can type myver followed by a space to see your device model and the BlackBerry 10 OS version it is running This feature might not be supported by your input language How do search If you want to find something on your BlackBerry device such as a message a song or an app or if you want to search the Internet you can Say or type your search in the BlackBerry Assistant To open the BlackBerry Assistant on the home screen tap
82. Berry Hub displays the accounts in the Account Tab For example you can move your favorite accounts or the accounts that you use most frequently to the top of the list 1 Inthe BlackBerry Hub tap gt gt Hub Management 2 Tap B 3 Touch and hold an account then slide your finger up or down to change where the account appears in the list of accounts in the Account Tab 4 To save your changes tap vE Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts so they don t appear in the Hub Tab in the BlackBerry Hub Calendar and contact syncing aren t impacted by these settings 1 In the BlackBerry Hub tap gt 3 gt Hub Management 2 Tapan account 82 User Guide BlackBerry Hub and email 3 Inthe Show in list tap Show in Hub Only Show in Separate Account Only or Show in Both Change options for text messages In the BlackBerry Hub tap gt gt Text Messages e To receive a notification when your sent text messages are delivered or read under SMS or MMS turn on the Confirm Delivery switch or the Confirm Read switch e To allow other devices to see when you receive or read a text message with an attachment under MMS turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation switch e To block unwanted MMS messages under MMS turn on the Reject Anonymous Messages switch or the Reject Advertisements switch e Tostop receiving MMS message
83. Berry device 195 User Guide Applications and features About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks and interact with your device using natural language The BlackBerry Assistant can make multitasking easier Instead of navigating to a specific app you can simply open the BlackBerry Assistant and speak your requests The BlackBerry Assistant responds to help you complete the task or interaction quickly If you re in a meeting and need to keep things quiet you can also type your requests in the BlackBerry Assistant using natural language When you type your requests the BlackBerry Assistant stays silent and responds with only text on the screen When you speak your requests through a Bluetooth enabled device such as a headset the BlackBerry Assistant responds with more detailed information and instructions to help you complete tasks without looking at the screen Things you can do with the BlackBerry Assistant You can use the BlackBerry Assistant to perform various tasks within the following apps and services Depending on your device language BlackBerry Assistant settings or wireless network you might not be able to perform some of these tasks App or Service Tasks Email Send an email reply to an email and search your email messages BBM Send a BBM message reply to a BBM message and search your BBM messages Phone lad kel Ld Mak
84. BlackBerry Passport Smartphone Version 10 3 gd BlackBerry User Guide Published 2014 09 16 SWD 20140916085617229 Contents SBE S I lsat Sree orc na E cece etna eee ie E Seeder ru A O A I EAEE ete anata eat 6 New in this PEI AS Ci ici ccyseahnk seeesied beaa sanesaasgubnnataaseee Sedna ce Toatausands nudennaitesseesiacslasusaest Sr negenasGlesabannaresbiecacenehaneedacseebon 6 YOUR device ata Sl AN Ge sead atasincesnssteasasacadasgngataiatausatenesth aceuadlsas sage i iaa ani e iia 12 What s different about the BlackBerry 10 OS cceceeceecseceeeeeeeeeeeeeececaeeaeeeeeeeeeeeeeceeceecessaeeeeeeeeeeeeeteeneenieaas 13 NOU CATIONIC ONS ernn A eee eee ees 20 IWIN CONS oss tescececs faces ee seteeace feat acsres cama ce pede E E E 20 Setting Up VOURGCV COs sninn cece seants sau taneliaaedsecsanacaeuenate tesa a Ann E acids aE REE 21 USING gS S a a aaa a Eaa A EE E E E AE EEEE E E 23 Personalizing yo r devi Cerere eee Mie a Pec boda ec ed ne 31 Find customer SUDDO senri ea e eE EE e E E AAE EE E S EE NE ERA A E FA E 31 Device SWAIN xed cetschatanataie sates dee duae aai a A E e EAEE E EE A E 32 BlackBer UD rere are aa ee het ears as tract wes csc aeeetee deen cues eoee noe etn eve ded sae savers an baad a a haan eeccesteneeoas 40 Phone and VOOG miarssnard aranera E Tar EN EEA ATSA 43 PRONG eea E E E cece a casas e E 43 Notifications and ring tones ececececceececeeeeeeeeecececeeaecaeeeeeeceeeee ce eaaaaaeeaeeeeeeeeeeeeececccacee
85. BlackBerry device you add your GPS location to your pictures Adding this information allows your device to generate automatic stories that are organized by the location where you took the pictures Note The GPS information used to generate automatic stories isn t shared with anyone else 1 Inthe Camera app tap gt Settings 2 Turn on the Geotag Pictures switch Troubleshooting Camera If you are having trouble using the camera on your BlackBerry device you can consult the troubleshooting topics included below can t turn on the flash or use the video light Try the following actions e There might not be enough battery power left to use the flash or video light Charge your BlackBerry device and try again e The flash might still be charging Wait a moment and then try again ake sure you re using the rear facing camera ake sure you aren t using Time Shift HDR Panorama or Burst modes These modes don t use the flash can t take a picture or record a video Try the following e Delete old media files to free up storage space and try again e Make sure that neither the camera or the video camera is in use by another application Close any applications that might be using the cameras and try again 98 User Guide Media can t save pictures or videos to my media card Try one of the following e Delete old media files to free up storage space and try again e Insert a different media card e Inthe
86. File Manager app browse to your media card Make sure that the Camera folder exists and is available If necessary create a new folder called Camera e Inthe File Manager app browse to your media card Check if there are any other files called Camera Delete or move any other files called Camera to a different folder can t take a panoramic picture that isn t blurry Try any of the following e lf your panoramic pictures are turning out blurry try slowing down when you pan your BlackBerry device from one side to the other Stop moving your device when the boxes on the screen are aligned e Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background Panoramic mode doesn t work well on monochromic scenes or backgrounds like white walls Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device You can also edit share and display your pictures Automatically generated stories compile your pictures and videos based on location the date taken and items that you added to the Favorites screen Pictures icons Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device View your picture albums View the pictures that you added to the Favorites screen On the Date screen watch stories that your device automatically generates B
87. ID helps you to transfer data to your new device Make sure that you use the same BlackBerry ID for all of your BlackBerry devices Log in with your BlackBerry ID to do the following and much more e Keep track of your app purchases and payment options from the BlackBerry World storefront e Make the most of BBM features such as backing up and moving BBM contacts to a new BlackBerry device e Start and stop BlackBerry Protect Password locking and screen locking While your device is locked you can still receive notifications of new email and text messages SMS and MMS make an emergency phone call view your battery charge level set an alarm or take a picture To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your display and security settings you can set your device to lock itself after a certain amount of inactivity You can also write a custom message that displays on the locked screen If you forget your password it can t be recovered BlackBerry recommends that you back up your data regularly By default for security reasons your device data is deleted when an incorrect password is entered ten times BlackBerry Balance and the work space password If you associate your device with your organization s network your administrator might turn on BlackBerry Balance technology BlackBerry Balance is designed to separate an
88. Icon Description A Unread email Read email 2 Meeting or event invitation el New Facebook notification N Email with attachment B Draft message Email messages grouped by subject in a conversation thread Unread text message SMS Read text message f Text message with attachment MMS EA Draft text message a New system notification Message hasn t been sent yet Message is being sent VY Message has been sent Message could not be sent 66 User Guide BlackBerry Hub and email Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub Or you can view messages for a specific account type or message type You can search for a specific message or customize your view so that you see only the messages and notifications that are important to you Navigate your list of messages and notifications In the BlackBerry Hub touch and hold a date bar e To go to messages and notifications for the next day tap g e To go to messages and notifications for the previous day tap Kd e To go to the top of your list of messages and notifications tap e To go to the bottom of your list of messages and notifications tap M View messages by account or message type If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them 1
89. If the EMM solution from BlackBerry detects that the security of your device is compromised your device might also be quarantined If your device is quarantined your administrator notifies you that your device can t access your work space until you resolve the issue Your administrator might delete the data on your device prevent access to unlock your device or remove your device from your organization s network To correct the problem and leave quarantine try using a different SIM card or changing your wireless service plan If the security of your device has been compromised you might need to wipe your device to delete all of the data For further assistance contact your administrator BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet When you use BlackBerry Blend you can access your messages files events and contacts on your computer or tablet the same way you d use them on your device About BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet When you use BlackBerry Blend you can access your messages files and certain apps on your computer or tablet the same way you d use them on your device Discreet on screen notifications alert you to incoming messages chats and updates You can use BlackBerry Blend on a computer or tablet to e View and respond to some
90. In and more 7 Change the Tone Vibrate LED or Instant Previews settings 8 Tap until the Contacts Notifications screen appears Contacts that you set customized notifications for are listed on the Contacts Notifications screen Customize notifications for an app On the home screen swipe down from the top of the screen Tap Settings gt Notifications At the bottom of the Notifications screen tap Applications Tap an application Change the Sound Tone Vibrate LED or Instant Previews settings aa FW NEP Tap until the Notifications screen appears Turn off all notifications and ring tones 1 On the home screen swipe down from the top of the screen 2 Tap 8 Settings gt Notifications 3 Inthe Mode drop down list tap All Alerts Off Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts in the BlackBerry Priority Hub settings you need to first add a rule and select the Enable Level 1 Alert check box on the Add Rule screen 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Notifications 3 Under Customization tap Level 1 4 Do any of the following e Turn onthe Sound LED or Instant Previews switch e Change the Tone or Vibrate settings Tip To test the changes that you made to the Level 1 notification settings at the bottom of the screen tap P 54 User Guide Phone and voice View and respond to Inst
91. Inthe BlackBerry Hub tap 2 Tap the type of messages that you want to see To see all of your messages again tap gt Hub View filed email 1 Inthe BlackBerry Hub tap the drop down list at the top of the screen 2 Tapa folder Search for a message 1 Inthe BlackBerry Hub tap a 2 Type a search term To filter your search results by sender date subject and more tap 67 User Guide BlackBerry Hub and email Filter your search in the BlackBerry Hub 1 Inthe BlackBerry Hub tap q 2 Leave the Search field empty Tap 3 Tap Priority Unread Flagged Received or Attachment 4 Tap again To see all of your messages again tap Cancel at the top of the screen Tip You can also find your flagged messages in BlackBerry Remember in the Flagged Messages task list for work accounts or the Unfiled task list for personal accounts Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature important messages are highlighted so that you can quickly find them in the BlackBerry Hub To identify priority messages your BlackBerry device looks at whether a message is flagged as important whether the sender is a frequent contact and other criteria You can help your device learn which messages are important to you by changing the priority of a message For example if a message is important to you but it s not included in the BlackBerry Priority Hub you can ad
92. Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages BBM messages text messages and more on your BlackBerry device without having to unlock it 55 User Guide Phone and voice Turn off Lock Screen Notifications By default Lock Screen notifications are turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Lock Screen 3 Turn off the Lock Screen Notifications switch View Lock Screen Notifications 1 To unlock your BlackBerry device swipe up from the bottom of the screen to the middle of the screen 2 To view the Lock Screen Notifications tap the notification icon Tip To collapse the Lock Screen Notifications view so that only the notification icons are visible swipe left or tap an icon Set your screen to turn on for new notifications You can set your BlackBerry device to turn on when you receive notifications 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Security and Privacy gt Lock Screen 3 Turn on the Turn on Screen for New Notifications switch Set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content 1 On the home screen swipe down from the top of the screen 2 Ta
93. Message fields type the text To delete the text that appears on the screen when your device is locked delete the text in the Lock Screen Message fields Protect your SIM card with a PIN You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device For example if you lose your SIM card and someone tries to use it in another device the SIM card can t be used unless the PIN is entered correctly You can request the PIN for your SIM card from your service provider On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt SIM Card 1 2 3 Turn onthe SIM Card PIN Lock switch 4 Type the SIM card PIN that your service provider gave you CAUTION If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your service provider Change your SIM card PIN 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card e Tochange the PIN that protects your SIM card tap Change PIN 1 e Tochange the PIN that controls access to calling features such as fixed dialing tap Change PIN 2 270 User Guide Security and backup BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device s data if your device is ever lost or stolen You can manage up to se
94. N om To preview the story that you created tap the story Tip If you chose an album to select pictures and videos from you can tap lt to go back and add pictures and videos from another album Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes reordering media changing titles and more There is no limit to the number of times that you can change a story Add to or delete media from an existing story In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap Tip To sort your media to make it easier to search tap GB jw or x 4 To delete a picture or video from the story tap the thumbnail of an item 5 To add a picture or video to the story tap the thumbnail of an item Tap Done Tip Check marks and a blue tint appear on the thumbnails of the media currently included in the story 115 User Guide Media Change the order in which media appears in a story In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap 3 Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go aF wnr Tap Done Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap 3 Tap the picture or video th
95. On the BlackBerry World storefront home screen tap gt My World gt My Apps amp Games Tap Subscriptions Tap an app a game or an item Pwr pe Tap Unsubscribe Redeem a promo code In BlackBerry World swipe down from the top of the screen 1 2 Tap i 3 Enter the promo code 4 Complete the instructions on the screen 222 User Guide Applications and features Change your payment options In the BlackBerry World storefront swipe down from the top of the screen Tap gt Payment Options Enter your BlackBerry ID password Tap a payment option OT GO IN Do any of the following e Toadd anew payment method tap e Toseta default payment method tap e Toeditapayment method tap e Todelete a payment method tap 6 Complete the instructions on the screen About BlackBerry Guardian Feel safe and secure when you download apps and games from BlackBerry World with BlackBerry Guardian BlackBerry Guardian evaluates all apps and games in BlackBerry World before they re made available for downloading BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software or privacy concerns The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app or game has been evaluated for malicious software or privacy concerns BlackBerry Guardian also incorporates technology from software security leader Trend Micro BlackBe
96. PEG 4 MPEG 3 F4V V6 Sorenson Spark ISMV fragmented MP4 H 264 WMV9 AAC WMA M4V H 263 H 264 MPEG 4 AAC MPEG 3 PCM MKV H 264 MPEG 4 AAC MPEG 3 PCM MOV H 263 H 264 MJPEG MPEG 4 AAC AMR QCELP MP4 H 263 H 264 MPEG 4 AAC AMR 89 User Guide Media File extension Supported video codec s Supported audio codec s MPEG H 263 H 264 MPEG 4 AAC MPEG 3 PCM WMV WMV 9 WMA AAC AAC AMR AMR FLAC FLAC Vorbis M4A AAC MIDI MIDI MKA AAC MP3 PCM MP3 MPEG 3 OGG FLAC Vorbis QCP QCELP SPMID _ SP MIDI WAV PCM GSM WMA WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Media can t open a media file Make sure that the file is in a format that your BlackBerry device supports Camera You can use the Camera on your device to take high quality pictures and videos and to capture that perfect moment even in adverse conditions Time Shift mode makes it easy to take group pictures where everyone looks their best and you can 90 User Guide Media take panoramic pictures and capture the whole vista in one shot Your device can also detect the lighting conditions and suggest the best mode and setting to use so you can focus on capturing the moment Camer
97. Same Last Name as Me or Message Sent with High Importance switch Create a priority rule You can create a rule so that messages that are sent from specific accounts or with a specific subject or with other specific criteria are sent to your BlackBerry Priority Hub You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you 1 Tap JBM gt x gt Priority Hub 2 Tap PA 3 Do any of the following e Toaddaname to your rule enter a name in the Filter Name field e To flag messages from a specific email address as priority enter an email address in the From field e To flag messages with a specific subject as priority enter a subject in the Subject field e To flag messages that are sent directly to you or that you are cc d on as priority select the Sent Directly to Me or the Cc to Me checkbox e Toseta Level 1 alert for your rule select the Enable Level 1 Alert checkbox 4 Tap Create Note Level 1 alerts override the existing notification settings When you set Level 1 alerts you are notified of Level 1 messages by a custom ring tone The BlackBerry Hub displays Level 1 messages in red To change your settings for Level 1 alert notifications tap Level 1 Alerts Notification Settings Turn off the BlackBerry Priority Hub 1 Inthe BlackBerry Hub tap gt gt Priority Hub 2 Turnoff the Priority Hub switch View attachments sent to you You can
98. Select a wallpaper Lid e Change your font Display e Adjust the screen brightness Gos Language and Input e Customize screen locking e Turn on or turn off text prediction word substitution and spell check e Change the language region settings and measurement system 125 User Guide Settings Item Description JO BlackBerry Assistant Set options for device search voice feedback and voice interactions a Device Connections e Turn on connections to BlackBerry Blend and BlackBerry Link e Setup remote access to a computer for sharing documents and synchronizing media BlackBerry Balance if available Create or change a work space password Delete only your work space and data from your device and leave your personal data intact BlackBerry ID e View your current BlackBerry ID information e Signin to your BlackBerry ID e Change your BlackBerry ID password Q BlackBerry Protect if available Turn on BlackBerry Protect to help secure and locate your device if it s lost or stolen ww Security and Privacy e Create a device password e Encrypt your device data e Delete your device data e Change permissions for downloaded apps e Manage certificates e Create a SIM card PIN App Manager e Change the default app used to open a specific file type e Monitor apps that are using your device s memory Media Sharing if available
99. Settings gt Software Updates 1 2 3 Tap x 4 Turn on the Automatically download and install Software Updates switch Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings BlackBerry Link deletes all of the data and third party applications from your device Any IT policies that are applied to your device are also deleted After you restore your device to its default settings you can run the setup application on your device to set up the device again Before you begin you should back up your data so that you have a copy of the data on your computer CAUTION You can t stop the process of restoring your device to its default settings after it starts If you reset your device the process continues after the device restarts 1 On your computer open BlackBerry Link 128 User Guide Settings 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link window click your device 4 Doone of the following e Ona Windows computer click Back Up amp Restore Click Factory Reset e Ona Mac computer click BlackBerry Link gt Preferences Click Reload gt Reload Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device You can learn how to extend battery life monitor which apps are using the most battery power and ch
100. Tap gt Qo 3 Tap Change Password Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt ao 3 Clear the International Roaming check box Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device you must contact your wireless service provider to reactivate it Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap Ee 3 Tap ao gt Deactivate 59 User Guide BlackBerry Hub and email BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages notifications and events that you receive from your different accounts into one convenient location In the BlackBerry Hub you can receive and respond to email text messages or BBM chats all in the same place Additionally you can see and respond to direct messages and notifications from your social networking accounts glance at your upcoming events and more Staying connected with the BlackBerry Hub Email You can add practically any existing email account to your device both work and web based email Text messages SMS MMS If text messaging is a part of your wireless service plan you can find and respond t
101. Tap Call circle covers s The BlackBerry 10 OS includes the following built in notification modes Normal Phone Calls Only Vibrate Only Silent and All Alerts Off 16 User Guide Setup and basics e To quickly turn on Silent mode on the home screen swipe down from the top of the screen and tap e You can set custom ring tones when you add or edit a contact in the Contacts app e To set notifications for particular types of messages on the home screen swipe down from the top of the screen and tap Settings gt Notifications gt Applications Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storefront you can check if your old apps are available for download on the My World screen or find new apps How do edit or move text There is no trackpad or trackball on your BlackBerry 10 device You can use the touch screen to select cut copy and paste text or move the cursor Select text Touch and hold a character or word e To cancel your selection tap anywhere on the screen e To change your text selection drag the handles Move text 1 Touch and hold your finger on a word or in a text field 2 Release your finger from the screen 3 Tap an option 17 User Guide Setup and basics Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your fi
102. Turn on or turn off location services Some apps require GPS location information to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap 8 Settings gt Location Services 3 Turnon Location Services Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap Ej Settings gt Security and Privacy gt Application Permissions 3 Tapan app 4 Tapa switch Turn on or turn off location based ads If location based ads are turned on apps using the Advertising Service can use your GPS location to present more relevant promotional content or offers No data that personally identifies you is ever shared with third party advertisers 231 User Guide Applications and features 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Turn on Location based Ads Turn on or turn off traffic data If traffic data is turned on your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Turnon Traffic Data Collection About the compass The digital compass on your BlackBerry
103. World that contains the applications 250 User Guide Productivity and work you are allowed to download and use at work If your work space is protected with a password you must unlock your work space to reveal the details about your work data You can access both personal data and work data from certain places such as Search Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data in the personal space on your device 1 Ifyou don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Settings gt BlackBerry Balance Turn on the Work Password switch Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap g e To automatically lock your work space after a set amount of time tap 4 Settings gt BlackBerry Balance In the Lock Work Space After drop down list select a time interval Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Change your work space password 1 On the home screen swipe down from the top of the screen 2 Tap 4 Sett
104. XCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO BLACKBERRY AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED BLACKBERRY DISTRIBUTORS ALSO NCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS N ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer nternet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with BlackBerry s products and services may req
105. Y EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smartphone models SQW100 1 RGY181LW BlackBerry Limited 2200 University Avenue East Waterloo Ontario Canada N2K OA7 BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 278
106. a icons Icon Description fl Switch between the front facing and the rear facing cameras ro Take a picture 7 Record a video Turn on the flash while recording a video Stop recording a video WY Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen Tap anywhere on the screen to unlock the focus Access more options like flash shooting modes settings and more Taking pictures and recording videos Take a picture Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions To accept the suggestion tap the suggestion at the top of the screen 1 Open the Camera app To zoom in or zoom out slide your fingers apart or together on the screen Note Zoom only works in Normal and Stabilization shooting modes Tap the area of the screen that you want to focus on You can focus on any part of the image on the screen not just the center of the screen 3 When the focus box turns green do any of the following e To take one picture tap e To take continuous pictures when you have Burst shooting mode turned on touch and hold The number of pictures you took in Burst mode appears in the lower left corner of the screen The camera stops taking pictures when you take your finger off of the icon 91 User Guide Media Tip You can turn on grid lines to help you center items
107. act list you can merge those contacts into one entry In the Contacts app touch and hold a contact Tap a Tap the contacts that you want to merge a e Tap a My contacts pictures change sometimes If you added a social networking account to your BlackBerry device and you re using a profile picture as a contact s picture then the picture changes when your contact changes his or her profile picture have duplicate contact entries If you imported contact entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by merging contacts on your device or by clearing your local data on your device To remove duplicate contact entries by deleting your local device data do the following 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Accounts 215 User Guide Applications and features 3 Tap i 4 Tap Clear Local Contacts CAUTION Clearing your local data will permanently delete any contact entries that you saved only locally to your device Clock The Clock app is made up of four screens On the Alarm Clock screen you can turn on or turn off your alarm set your alarm time and add multiple alarms On the World Clock screen you can view the time in other parts of the world You can also use the stopwatch and set a timer from the Clock app Keyboard shortcuts Clock Using the stopwatch
108. age touch and hold the message Tap e To delete more than one message touch and hold a message Tap Tap the other messages you want to delete Too gt Ei e To delete all messages before a specific date touch and hold the date bar Messages that were sent or received before that date are highlighted Tap fi 72 User Guide BlackBerry Hub and email e To delete messages only from your device but keep them on the messaging server tap gt gt Display and Actions In the Delete On drop down list select Hub Only Filing email You might not be able to file an email or create folders for an email depending on the account that an email is in File an email You can file your sent and received email messages 1 Inthe BlackBerry Hub touch and hold an email 2 Tap oR 3 Tapa folder Add rename or delete an email folder In the BlackBerry Hub tap the drop down list at the top of the screen e To add a folder touch and hold the folder that you want to use as the parent folder Tap E Type a name for the folder Tap OK e Torename a folder touch and hold the folder Tap Type a new name for the folder Tap OK e To delete a folder touch and hold the folder Tap F Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders your BlackBerry device doesn t automatically download copies of that email You can have filed email readily av
109. ages direct Twitter messages LinkedIn messages BBM messages or other types of chat messages depending on your wireless service plan and the accounts that you added to your BlackBerry device 1 Inthe BlackBerry Hub tap A 2 Tap a message type 3 Add or choose a recipient for your message 70 User Guide BlackBerry Hub and email e For email type a contact name or an email address in the To field You can tap suggested contacts that appear below the To field to quickly add them to the message e For Facebook Twitter or LinkedIn messages type a contact name in the To field e For text messages type a contact name or a phone number e For BBM and other chat messages select a contact from the list 4 Type your message 5 Tap Send or the Enter key Reply to or forward an email In an email do one of the following e Toreply tothe email tap e To reply to all recipients of the email tap e To forward the email tap gt Tip When you reply to an email you have the option to delete the text in the original message Tap gt 2 Attach a file to an email or text message If your wireless service plan Supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap ng 2 Find the file 3 Tap the file Tip When you send an email with a picture attachment you can reduce the size of the message by reducing the size of picture attachment
110. ailable on your device by syncing an email folder 1 Inthe BlackBerry Hub tap the banner at the top of the screen 2 Touch and hold a folder 3 Tap B Flag a message When you flag messages they appear in BlackBerry Remember so that you can add due dates tags voice notes and other files to them 1 Inthe BlackBerry Hub touch and hold a message 2 Tap D 73 User Guide BlackBerry Hub and email Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages conversations and events in the BlackBerry Hub In the list view you can mark messages as read or unread and file flag or delete messages You can also accept or decline meeting invitations without having to open them If you make a mistake while managing messages you can tap Undo to cancel the last change Use BlackBerry Hub Instant Actions Depending on the message type and your BlackBerry Hub Instant Actions settings the following actions are available e Calendar invitation You can accept or decline a calendar invitation e BBM or text message SMS and MMS You can reply to or delete a BBM or text message e Email message You can file delete or flag an email message 1 In the BlackBerry Hub in the upper right corner of the screen tap 2 Do any of the following e Todelete a message tap J e To file a message tap 4 and choose a folder e To flagamessage tap gt e Tomark
111. amessage as read tap e To reply to a text message or a BBM message tap gG Customize BlackBerry Hub Instant Actions for email messages By default with BlackBerry Hub Instant Actions you can file and delete your email messages You can change your settings for the actions that appear in the list view 1 Inthe BlackBerry Hub tap gt gt Display and Actions 2 Under Hub Instant Actions do one of the following e Inthe Email Action 1 drop down list tap File or Flag e Inthe Email Action 2 drop down list tap File Flag or Delete Mark a message as read or unread In the BlackBerry Hub do one of the following e To mark a message as read touch and hold the message Tap iS e To mark a message as unread touch and hold the message Tap E 74 User Guide BlackBerry Hub and email e To mark messages before a specific date as read touch and hold the date bar Tap Download or share a picture from an email In a message touch and hold an embedded picture e To save the picture tap gB e To share the picture tap yE e To set the picture as a contact picture tap Save a draft email 1 While composing an email tap Cancel 2 Inthe dialog box tap Save Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S MIME protected messages or BM Notes email encryption on your BlackBerry device Digitally signing or encrypting messages adds another level o
112. and turning on prediction correction and spell check After you set up your keyboard preferences learn how to cut copy and paste text and delete words If you turn on prediction you can select word suggestions that appear while you type You can also set up or change your display typing keyboard and voice input languages Using BlackBerry Keyboard gestures Take a moment to check out how to navigate your BlackBerry device using these common keyboard gestures Double tap on the BlackBerry Keyboard to open the circle of interest Then on the keyboard you can slide your finger left right up and down Your finger movements on the BlackBerry Keyboard move the cursor on the screen to a specific 158 User Guide Settings location in a text field You can also slide your finger up and down to scroll through lists such as the notifications in your BlackBerry Hub or scroll through the text of a document C If you rotate your BlackBerry device horizontally you can slide your finger along the keyboard to turn the pages of an eBook or scroll up or down in webpages or other documents Typing on the BlackBerry Keyboard The BlackBerry Keyboard consists of a three row physical keyboard and one or more rows of touch screen keys above the keyboard The touch screen keys that appear above the keyboard are dynamic and change depending on the application or mode you are in For example the basic row of touch screen keys includes g ba
113. ange the day that the week starts on in the First Day of the Week drop down list tap a day e Tochange the week to a 5 day work week or a 7 day full week in the Week View drop down list tap an option e To view week numbers turn on the Display Week Numbers switch e Tochange the date that the year starts on in the First Week of the Year drop down lists tap a date e Tochange your daily working hours in the Working Hours section in the Start and End drop down lists tap a time 207 User Guide Applications and features Troubleshooting Calendar app can t sync my calendar Try the following e If your calendar is associated with one of your accounts for example your Gmail calendar check that synchronization for the calendar is turned on On the home screen swipe down from the top of the screen Tap gt Accounts Tap an account Check that the Sync Calendar switch is turned on e Ifthe calendar is saved on your computer in Microsoft Outlook or Apple iCal try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device For more information see the BlackBerry Link help e If your calendar still isn t in sync try removing and re adding the account that the calendar is associated with can t reply to or send meeting invitations Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events are
114. anguage has a few characters that are different from the basic Arabic alphabet These characters are listed on the keyboard mapping guide e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on e You can type alternate characters in two ways You can press and press a letter A second method is to press and hold the primary character Then select the alternate character from the options 168 User Guide Settings e The Arabic language has many diacritics that you can add to characters To add a diacritic press the diacritic key on the row of touch screen keys above the keyboard Then touch the diacritic you want to add e To type a symbol tap 123 To view more symbols swipe down on the keyboard Character guide for Arabic or Farsi The typical Arabic keyboard layout looks like this The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key Single key press Double key press key press Multi tap vw u u u u ia t ia ia z z Farsi only z Farsi only z uw vw ea tu 6 exe v Farsi only Farsi only y J 169 User Guide Settings Single key press Double key press key press Multi tap 3 5 Farsi only lt Farsi only SS 2 3 3 5 Farsi only Farsi only 5 L L
115. anguage while you type Change your display language The language you selected during the initial setup of your BlackBerry device is your display language The home screen BlackBerry Hub and supported applications display content in this language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Language drop down list tap the language that you want to use Change your device s regional settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Inthe Region drop down list tap the region that you want to use to set your device s date format default currency and number format 166 User Guide Settings Change your input language Your input language is the language in which you type documents email messages and text messages You can select up to three languages that you want to be able to type in The default language is the display language you chose Tip If you need to switch input languages often make sure that your device is set up to detect your languages automatically To enable language detection turn on the Language detection switch on the Input Languages screen 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input Tap Input Languages gt g 4 Select the checkboxes beside the languages that you want to enable If you can t select the chec
116. ant Previews You can use the Instant Previews feature to view previews of incoming email messages BBM messages text messages SMS and MMS and more from any application on your BlackBerry device When a preview appears at the top of the screen do one of the following To view the message in the BlackBerry Hub tap the preview e To dismiss the preview tap x e To ignore the preview wait a few seconds until it disappears e To reply toa BBM message or text message without leaving the app that you re currently in tap Turn off Instant Previews By default the Instant Previews feature is turned on 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Notifications 3 Turn off the Instant Previews switch Tip For some apps you can change your notification settings to only display the priority messages in an app as Instant Previews On the Notifications settings screen tap an application In the Instant Previews drop down list tap Priority Only Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM messages and text messages SMS and MMS without leaving the app that you re currently in While you re responding to a preview incoming messages outside of the current conversation aren t displayed as Instant Previews notifications 1 To respond to Instant Previews tap 2 Press any key on the keyboard 3 4 Type your message About
117. aoa FW NP Tap 7 Disable or re enable a saved Wi Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi Fi network but you don t want to delete the saved network you can disable the network instead On the home screen swipe down from the top of the screen Tap 3 Settings gt Networks and Connections gt Wi Fi Check that the Wi Fi switch is on Tap i ao ko NPE Tap a network e To disable the network turn off the Enable Connections switch e To re enable the network turn on the Enable Connections switch Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are available for each Wi Fi network depend on the type of network you re connecting to To find out which settings to use if you re connecting to a home network see the information that came with your wireless router if 144 User Guide Settings you re connecting to a work Wi Fi network talk to your administrator if you re connecting to a hotspot see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect SSID The SSID is the name that the network uses to identify itself Usually this field is automatically filled but if the Wi Fi network is hidden you must enter the SSID
118. apps media files documents browser bookmarks and settings When the security wipe is complete your device turns off automatically To turn on your device press the Power Lock key Devices running BlackBerry 7 or later On the home screen of your previous device click the Options app Click Security gt Security Wipe Select all of the items that you want to delete Type blackberry Tap Wipe Data OOO IES Devices running BlackBerry 10 OS On your previous device swipe down from the top of the screen Tap Settings Tap Security and Privacy gt Security Wipe Type blackberry Tap Delete Data OV OO NDS oS If you re planning to give away or recycle your device remember to also remove your SIM card and media card Download your apps from BlackBerry World Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device and on up to four additional devices without your having to pay for the items again 1 On your new BlackBerry 10 device tap BlackBerry World 2 Enter your BlackBerry ID username and password 3 Tap 4 Tap My World gt My Apps amp Games 38 User Guide Setup and basics 5 Tap Available e To reinstall one app or game tap 2 next to the app or game that you want to install e To reinstall multiple apps and games at the bottom of the screen tap gt Tap the apps and games that you want to reinstall Tap i Troubleshooting D
119. arge your device in the most efficient way Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device Put your device in standby mode When you put your BlackBerry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power Lock key on the top of your device To wake up your device swipe up from the bottom of the device screen Restart or reset your device If your BlackBerry device is running slower than usual or not responding turning off and turning back on your device might help to solve the problem Do one of the following e To restart your device press and hold the Power Lock key on the top of your device Tap W e To reset your device press and hold the Power Lock key for ten seconds 129 User Guide Settings Charge your device Before you start using your BlackBerry device you should charge it because the battery that came with your device isn t fully charged Charge your device using the charger provided by BlackBerry in the box that your device came in You can also charge your device using a USB cable connected to a computer but charging might take longer CAUTION Other chargers might not provide adequate power and might damage your device Hold the cable with the BlackBerry logo Ea facing up and connect the cable into the multi function port on your device Plug the c
120. at you want to edit Tap f Make your changes Tap Save PY GOT aR G Nr S Tap Done Change the music or titles in a story In BlackBerry Story Maker tap a story 2 While the story is playing tap the screen Do one of the following e Tochange the music tap gt f e To change the titles tap gt m 4 When you re done making your changes tap Done Change the theme in a story 1 In BlackBerry Story Maker tap a story 2 While the story is playing tap the screen 3 Tapatheme Tip To see more themes that might be available off screen try swiping left or right on the visible themes 116 User Guide Media Delete a story in BlackBerry Story Maker 1 In BlackBerry Story Maker touch and hold a story 2 Tap Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker you can send share or move the stories If you don t save your story it can only be played in BlackBerry Story Maker 1 In BlackBerry Story Maker tap an existing story or create a new one 2 While the story is playing tap the screen 3 Tap ge w amp Note Depending on the length of your story it may take a few moments to save While your story is saving you can close BlackBerry Story Maker without interrupting the saving process Change your BlackBerry Story Maker settings 1 In BlackBerry Story Maker swipe down from the top of the screen 2 Tap x e Tochange the
121. blic calendar on your device Make sure you have the address for the public calendar in iCalShare ICS format You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app When the owner of the calendar makes changes to events the changes are synced to your device Only the owner can change events in a public calendar You can also open public calendar links in the BlackBerry Browser or in an email and quickly add them to the calendar in the Calendar app Ol oP GY ONE Tap Done View your events On the home screen swipe down from the top of the screen Tap amp gt Accounts gt gt Subscribed Calendar In the Calendar Name field enter a name for the calendar In the Server Address field enter the address for the public calendar in ICS format You can view your calendar events for a day week or month You can also go to a particular date in any calendar view by tapping fe 1 In the Calendar app tap HBH 2 Doone ofthe following e To view events for a single day tap E l 200 User Guide Applications and features e To view events for a week tap Try using the pinch gesture to zoom in and see a more detailed view e To view events for a month tap JER e Toview a year in month view swipe left e To see an agenda view tap FR Tip To scroll through multiple months in your calendar in the month view swipe up or down on the scr
122. browse through new games popular games and games that your friends are playing tap f 2 Tap gt Download Add a game to your favorites After you discover a game you love you can mark it as a favorite for quick access 1 In the Games app on the home screen tap K gt zi 2 Tap Ead next to a game To remove a game from your favorites tap FY 122 User Guide Media Recommend a game You can recommend the games you love to your Games friends Recommendations are sent as private messages so that only the friends that you select can see the recommendations you send them 1 Tapagame 2 Tap g 3 Tap ona friend Invite a Games friend to BBM If you have a friend in the Games app who s not in your BBM contact list you can invite that friend to BBM without having to leave the Games app 1 Inthe Games app do one of the following e Inyour timeline tap a friend e Onthe home screen tap Eq Tap a friend 2 Tap g Start a BBM chat with a Games friend You can start a BBM chat without leaving the Games app for example if you want to quickly comment on something in a game 1 In your timeline or on the A screen tap a friend 2 Tap EJ Troubleshooting Games Only my friends can see my profile By default your public profile is set to Off and only your friends can see your profile You can change this setting to allow anyone to view your profile 1 To edit your profile tap on your display pictu
123. browser service on your BlackBerry device so that only the phone and basic text messaging are available Turning off data services while roaming might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt Mobile Network 3 Ifthe Mobile Network switch is off turn it on 4 In the Data services while roaming drop down list tap Off or Prompt Manage your mobile data settings 1 On the home screen swipe down from the top of the screen 141 User Guide Settings 2 Tap Data Management 3 Change any of the settings on the screen Set a monthly data limit notification You can be notified when you reach your monthly data limit or when you reach a certain percentage of your monthly data limit On the home screen swipe down from the top of the screen Tap Settings gt App Manager gt Device Monitor Tap gt Data Usage Settings In the Mobile Data Limit field tyoe your monthly data limit in megabytes aF wn Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly data limit 6 To change when your monthly data usage cycle starts each month in the Monthly Reset Date drop down list tap a date Troubleshooting Mobile network can t connect to the mobile network Try the following s
124. by account or type You can quickly filter your contact list to see only specific contacts for example BBM or contact groups 1 In the Contacts app tap BH 2 Tap the type of contacts that you want to see Hide a set of contacts You can completely remove a type of account from your contact list For example if you mainly follow celebrities on Twitter you might not want to see them in your contact list 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x 3 Inthe Show Account in Contact List section turn off the switch beside the account that you want to remove Sort your contacts in the Contacts app By default your contacts are sorted by first name but you can also sort by last name or company name 214 User Guide Applications and features 1 Inthe Contacts app swipe down from the top of the screen 2 Tap ge 3 Inthe Sort Contacts by drop down list tap a sort option Share a contact You can share a contact s details with others in vcf format This is like passing around a business card but digitally 1 Inthe Contacts app touch and hold a contact 2 Tap A Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last name mobile phone number BlackBerry ID and so on If you still see duplicate entries in your cont
125. ce from the Calls screen in the Phone app Using a visual voicemail service Listen to a visual voicemail message 1 Inthe BlackBerry Hub or Phone app tap a voicemail message 2 Tap p gt Forward a visual voicemail message 1 Inthe BlackBerry Hub or Phone app touch and hold a voicemail message 2 Tap y Save a visual voicemail message Your service provider s voicemail system might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device 1 Inthe BlackBerry Hub or the Phone app touch and hold a voicemail message 2 Tap Save Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message Depending on your wireless service provider this feature might not be supported In the Phone app swipe down from the top of the screen 1 2 Tap 3 Tap ao gt Change Voicemail Greeting 4 In the Greeting drop down list do one of the following e To play your phone number as your voicemail greeting tap Phone Number e To play your name as your voicemail greeting tap Name e Torecord a custom voicemail greeting tap Personal Message 58 User Guide Phone and voice Change your visual voicemail password Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2
126. ce memory so that the contacts are available to you even if the SIM card is removed You can also use BlackBerry Link to back up your contacts on a computer Note If you added a work account to your device and your administrator turned on BlackBerry Balance you can t copy work contacts to your SIM card 1 Inthe Contacts app swipe down from the top of the screen 2 Tap x e To copy all the contacts from your SIM card to your device memory tap Import Contacts from SIM Card e Tocopy all the contacts from your device memory to your SIM card tap Copy Contacts from Device to SIM Card e To view your SIM card contacts and decide which ones you want to copy to your device tap Manage SIM Card Contacts Add acontact from the Calls screen 1 Inthe Phone app tap 4 2 Touch and hold a phone number Tap BA e Toadd the phone number to an existing contact entry tap a contact from the list e To add the contact as a new contact tap 4 Tap Save Import contact card information to your contact list If someone shares a contact card with you also known as a vCard or vcf file you can add that contact information to the contact list on your BlackBerry device 1 Tap the contact card 2 Doone of the following e Ifthe contact card contains one contact only tap BA e Ifthe contact card contains multiple contacts tap Import 210 User Guide Applications and features Contact views When you tap a contact in the Contac
127. characters see the help for typing in that language e Different languages may have different keyboard layouts For example American English uses a QWERTY keyboard layout but French uses an AZERTY keyboard layout Some keys appear in locations that you may not be used to e Similar languages may have slightly different keyboard layouts For example many languages use a QWERTY keyboard layout However Danish Spanish and Romanian include different characters on the basic keyboard that aren t on other QWERTY keyboard layouts e Some supported languages such as Hebrew Farsi and Arabic read right to left If you change to one of these languages from a left to right language in the middle of a sentence your device automatically places the characters you type on the left side of the cursor When you change back to the left to right language you need to move your cursor back to the right side of the text Typing in Arabic or Farsi The Arabic and Farsi keyboard layouts support the following features e The Arabic language has more characters in the alphabet than there are keys on the keyboard As a result more than one native character appears on one key There may be alternate letters that are related to a primary letter or have a similar form You can use the keyboard mapping guide that appears with the typing task to determine how to press and hold a letter or multi press to access the second and third characters on each key e The Farsi l
128. ckBerry Blend session you can use your device to disconnect 1 Inthe BlackBerry Blend app touch and hold the computer or tablet that is connected to your device 2 Tap Disconnect If you want to prevent BlackBerry Blend from connecting to your device without deleting the paired computer or tablet turn off the switch next to the paired computer or tablet Delete paired computers or tablets Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device 1 Inthe BlackBerry Blend app touch and hold the paired computer or tablet 2 Tap 256 User Guide Productivity and work Remember BlackBerry Remember is a productivity app for collecting managing and categorizing the information that you want to remember With the Remember app you can sort your information as entries in folders or lists categorize the entries with tags record voice notes that are related to the entries and add due dates to entries so that you don t forget to complete a task Collecting and organizing tasks notes and more with the Remember app If you re planning a trip to Paris you can create a folder called My Trip to Paris in the Remember app As you re browsing the Internet on your device you can send trip related websites to the folder When you remember something you need to do before the trip you can add a to do item to the folder and add a due date to the item so that you don t forget about it
129. ckBerry Link When you set up your device in BlackBerry Link you can give your device a display name This name appears on your device and also identifies your device in BlackBerry Link On your computer open BlackBerry Link Connect your device to your computer using a USB cable If necessary type the password for your device At the side of the BlackBerry Link window click your device Type a display name for your device OY Ol Sa OO E Do one of the following e Toestablish a permanent connection with your computer on a Windows computer select the Manage this device with BlackBerry Link option On a Mac computer select the Link this device and this computer option e Toestablish a one time connection with your computer on a Windows computer select the This is a one time connection do not manage this device with BlackBerry Link option On a Mac computer select the Do not link this device and this computer This is a one time connection option 7 Doone of the following e Toadd your device to BlackBerry Link without transferring data from an old device or updating the device software on a Windows computer click Start Using My Device On a Mac computer click Next gt Finish e To transfer data before you add your device to BlackBerry Link on a Windows computer click Switch Devices On a Mac computer click Transfer Data Follow the instructions on the screen If you want to stop associating your device with BlackBerry Li
130. ckBerry Protect If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry this feature might be turned off by your administrator To learn about how your device can be protected against loss or theft contact your administrator 271 User Guide Security and backup Security settings You can set and change the security settings for applications on your BlackBerry device and set up parental controls to restrict or limit access to features and content You can use a smart card and import certificates from your computer to increase the security of data on your device And if you need to permanently delete all data from your device you can wipe it Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device For example you can control whether an app can access your email contacts pictures or the location of your device Keep in mind that some applications require specific permissions to work You can also help safeguard your device by downloading apps only from trusted sources such as the BlackBerry World storefront When you open an app for the first time your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example
131. ckBerry device Use BlackBerry Blend to interact with your device from your computer or tablet You can access your messages files and certain apps on your computer or tablet in the same way you d use them on your device You can e View and respond to messages and chats from different accounts in the BlackBerry Hub e Access your BBM chats groups and channels e Access your text SMS messages e View and update your calendar events and contacts e Copy and transfer your files between your device and computer or tablet You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10 3 with computers and tablets running the following software e Windows 7 or later e Mac OS X 10 7 or later e j0S6 0 or later e Android 4 4 or later To download the latest version of BlackBerry Blend to your computer or tablet visit www blackberry com BlackBerryBlend Use BlackBerry Link to manage your device and allow connections between your device and your computer You can e Allow remote file access so that your device can access files stored in the libraries on your computer e View and delete files that are stored on your computer from your device e Sync contacts and calendar appointments between your device and your computer e Sync music pictures videos and documents between your device and your computer over a USB connection or a Wi i connection F e Back up and restore your device data Transfer sup
132. ctures you take and edit them later Take the best picture possible using Time Shift mode 1 In the Camera app tap gt 2 To take the picture tap Hold the camera steady until the picture appears 3 Doone of the following e Move the slider at the bottom of the screen back and forth until you find the best picture Tap y e To edit the picture later tap EQ e Todelete the picture tap Replace a person s expression using Time Shift mode In the Camera app tap gt To take a picture tap Hold the camera steady until the picture appears Drag the slider at the bottom of the screen back and forth until you find the best picture Use the dial to browse the available expressions 1 2 3 4 Tapa recognized face 5 6 Tap anywhere on the screen 7 Tap vy 94 User Guide Media Edit Time Shift pictures later When you take pictures using Time Shift mode you can save the picture to edit later Tip The Time Shift icon appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later In the Pictures app on the Date screen tap a Time Shift picture Tap f Drag the slider at the bottom of the screen back and forth until you find the best picture Tap a recognized face Use the dial to browse the available expressions Tap anywhere on the screen NOOR WNP Tap vy Change the capture settings In the Camera app on your BlackBerry device you
133. d enter the new name for your device Wireless connections icons The following icons might appear in the upper right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has all The number of solid bars indicates the strength of the mobile network signal If the signal is weak your device might use more power to try to maintain the connection tre 4atre 4g 3ct 3g 2g IX Ht HGE Your device is connected to the network type shown and can access all of the features of your mobile network plan Ite 4gite 4g 39 3g 2g Ik te hg ec Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view email messages 136 User Guide Settings x You have no mobile network coverage AA Your device is roaming Extra charges might apply 5 You are connected to the BlackBerry Infrastructure D The number of solid waves indicates the strength of the Wi Fi signal If the signal is weak your device might use more power to try to maintain the connection Your device is connected to a VPN Your device is in airplane mode and all of your wireless network connections are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network B There is an error with your SIM card For information on what the error is on
134. d a file Tap Copy a file from your computer to your device After you save a file that s stored on your computer to your BlackBerry device you can view the file even when you re not connected to the Internet 1 On your device touch and hold a file that s stored on your computer 2 Tap 3 Navigate to where you want to save the file For example on your media card 4 Tap Paste If BlackBerry Link syncs your device and computer files you might have two versions of the file on your computer the original file and the version that you saved to your device Make sure that you open the version that you last edited before making more updates to the file View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link 1 On your device on the home screen swipe down from the top of the screen 2 Tap x Settings gt Device Connections Tip To access your computer files over the mobile network turn on the Use Mobile Network switch To remove a computer from the list touch and hold a computer Tap About backing up device data Using BlackBerry Link you can back up and restore most of the data on your BlackBerry device You can back up your settings phone history fonts saved searches messages organizer data browser bookmarks and media files 187 User Guide Settings You should regularly create and save a backup file on your computer especially before you update a
135. d as a favorite in the Music app tap gt Your favorite stations appear at the top of the screen under Favorites The x icon also appears in the upper right corner of the stations that you marked as favorites Remove a radio station from your Favorites To remove a radio station from your Favorites do one of the following 120 User Guide Media e On the FM Radio screen under Local Stations touch and hold a station Tap e On the FM Radio screen touch and hold a station with a star icon in the upper right corner Tap ye e When one of your favorite stations is playing next to the station number tap x Games Connect with friends while discovering new games with Games for BlackBerry 10 You can also add favorite games and customize your Games profile Keyboard shortcuts Games The Shift key might not be available on your BlackBerry device Go to the next section in the setup wizard Press N Go to the previous section in the setup wizard Press P Go to the top of a list Press T Go to the bottom of a list Press B Scroll down a list by one screen length Press i Scroll up a list by one screen length Press a and amp Go to the next button or text entry field in the Edit Profile Press screen Go to the previous button or text entry field in the Edit Press EJ and ak Profile screen Change your Games profile When you create your profile the Games app fills in the required inf
136. d ele Sedna E gee tines dae E E 266 Passwords andlOCkiNg ssanie niae a te tevtea ee E payee te A E EE aa a a aLa 266 BlackBerry Prote Cli sieges peters noniin nia E E R A ane a AE 271 Security SEUNG Seiren rri AEn EEan E EEEE UR EAE EEEE rA RAE sede seemaaadce EAE AEREA ERSEN aa EERE E ENAA 272 reset ahs Ase bere ereere ne eer a a A a E EE 276 User Guide Setup and basics setup and basics New in this release Introducing BlackBerry 10 OS version 10 3 BlackBerry 10 OS version 10 3 is designed to help you stay productive and do more with your BlackBerry device This release introduces exciting new features such as BlackBerry Blend and BlackBerry Assistant It also introduces updates to existing features such as Instant Actions in the BlackBerry Hub meeting mode in the Calendar app and automatic suggestions in the Camera app BlackBerry Blend A With BlackBerry Blend you can access your work and personal email messages files and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device To download and learn more about BlackBerry Blend visit www blackberry com BlackBerryBlend Related information About pairing and connecting your device to a computer or tablet 184 About BlackBerry Blend 255 Disconnect your device from BlackBerry Blend 256 BlackBerry Assistant The BlackBerry Assistant app makes it even easier for you to multi task using your BlackBerry device With the BlackBerry
137. d it View only your priority messages In the BlackBerry Hub do one of the following e Tap gt Priority Hub e If your Pinch Filter Criteria is set to Priority Messages slide your fingers together to zoom in on your priority messages Tip You can specify which messages are displayed when you zoom in In the BlackBerry Hub tap gt gt Display and Actions In the Pinch Filter Criteria drop down list select Priority Messages Unread Messages Flagged Messages Draft Messages Meeting Invites Sent Messages or Level 1 Messages Add a message to or remove a message from the BlackBerry Priority Hub Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future 1 Inthe BlackBerry Hub touch and hold a message e To add a message to the BlackBerry Priority Hub tap i e To remove a message from the BlackBerry Priority Hub tap 2 Inthe dialog box choose a reason why the message is or isn t important 68 User Guide BlackBerry Hub and email 3 Tap OK Change the types of messages that are marked as priority By default if the sender of a message has the same last name as you or if a message is marked with high importance then those messages are included in the BlackBerry Priority Hub You can turn off each of these settings 1 In the BlackBerry Hub tap gt 2 gt Priority Hub 2 Turn off the Sender has the
138. d secure areas of your device as work only or personal only 266 User Guide Security and backup Your administrator may require you to set a work space password to protect files apps and data associated with your organization such as your work email account You can use the same password for both your work space and device If you enter your work space password more than the allowed number of times your work space and the contents within it are deleted You can reduce or increase the number of allowed work password attempts in your Balance settings Note Your administator might not permit you to change some password lock options for your work space such as the password requirement or the timeout duration Network lock and unlock code To use a SIM card from another service provider for example if you re travelling and want to use a local service provider s network you can request unlock codes MEP codes from your current service provider and change the Phone Network Lock settings for your SIM card If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance you can contact your service provider SIM card PINs You can set two different PINs for the SIM card in your device You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device For example if you lose your SIM card and someone tries to use it in another device
139. deo album You can use albums to organize your videos based on events people dates or any other category that you can think of In the Videos app touch and hold a video Tap Dy Tap In the Location drop down list tap the location that you want to save the album to If necessary in the Enter album name field enter a name for the album Aaa Wn Pe Tap Move Move a video to a different album 1 Inthe Videos app touch and hold the video that you want to move 2 Tap D 3 Doone of the following e Tap the album that you want to move the video into e To create an album tap Select the location that you want to save the album to Enter a name for the album 4 Tap Move Rename a video 1 Inthe Videos app touch and hold a video 2 Tap Il 3 Inthe Name field enter a new name for the video 113 User Guide Media Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device 1 Inthe Videos app touch and hold a video 2 Tap To delete a video from the Favorites screen in the Videos app tap gt x Touch and hold a video Tap ye Repeat videos If you want your videos to play in a continuous loop you can turn on the repeat function in the Videos app When this feature is turned on all of the videos that you watch play in a con
140. details in the BlackBerry Calendar app settings so that you don t have to manually add the details to each conference call meeting 1 When you create or change an event tap the Calendar drop down list 2 Inthe Conference drop down list do one of the following e Toadd new conference call details to your event tap Add Bridge Enter a name the phone numbers and the access codes Tap Save e If you have conference call details saved in your Calendar app settings tap a conference call bridge 202 User Guide Applications and features Add a task to the Calendar app When you add a task to the Calendar app your task is added to both the Calendar app and the Remember app 1 Inthe Calendar app tap gt vE 2 Enter your task details 3 Tap Save Tip To see your task in the Remember app on the home screen open the app Hide a calendar You can temporarily hide calendars from the main view in your Calendar app 1 Inthe Calendar app swipe down from the top of the screen 2 Tap EJ 3 Clear the check box beside the calendar that you want to hide Change or delete an event If you re the organizer of an event you can change or delete it In the Calendar app touch and hold an event e Tochange an event tap Make your changes Tap Save e To delete an event tap F Create a follow up meeting When you create a follow up meeting the meeting details such as the participants subject and notes from the original
141. devices e Your DLNA Certified device must be a Digital Media Player e Your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi Fi CERTIFIED Miracast devices to wirelessly access your media files To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlina org 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Media Sharing e To share your media files turn on sharing for each type of media file that you want to share e To grant access to devices so that they can access your media files tap Devices Select the checkbox beside each device that you want to grant access to About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations To use the radio connect your headphones to your device Your headphones work as the radio antenna The FM Radio might not be available to you depending on your service provider and the rules set by your administrator Scan for radio stations To use the FM Radio make sure that you connect your headphones to your BlackBerry device 1 Inthe Music app tap gt f 2 Ta
142. document without needing an Internet connection Because a Wi Fi Direct connection creates a network you can connect to multiple devices at the same time Wi Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what s on the screen of your BlackBerry device on another device such as a TV or computer monitor To display your screen on a device that isn t a Wi Fi CERTIFIED Miracast device you ll need to connect using a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth connection because of its ability to stream content Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device s mobile network connection 138 User Guide Settings NFC NFC is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags With NFC you don t need to enter pairing information to make a connection so it s useful for on the go actions such as transferring contact cards with people you meet or grabbing information from a poster that contains an NFC tag Dep
143. e Your data and settings are automatically restored on your device when the software update is complete It could take up to an hour to update your device software During that time you can t disconnect your device from your computer Update your device software with BlackBerry Link Before you begin make sure that your computer is connected to the Internet On your computer open BlackBerry Link Connect your device to your computer with a USB cable At the side of the BlackBerry Link window click your device Click Software Updates gt Check for Updates If a software update is available click Install Update ae ic ae Note If you want software updates to be installed automatically when you connect your device to BlackBerry Link select the Automatically download updates for your device software and BlackBerry Link checkbox Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry device to its default settings BlackBerry Link deletes all of the data and third party applications from your device Any IT policies that are applied to your device are also deleted After you restore your device to its default settings you can run the setup application on your device to begin using the device again Before you begin you should back up your data so that you have a copy on your computer CAUTION You can t stop the process of restoring your device to its default settings after you start
144. e On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device 151 User Guide Settings Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file Write your Bluetooth pairing infomation to an NFC tag To write your Bluetooth pairing information to an NFC tag NFC must be turned on You can quickly pair devices without going to the Settings screen by saving your Bluetooth pairing information on an NFC tag 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth 3 Ifthe Bluetooth switch is off turn in on 4 Tap Q and align the back of your BlackBerry device with an NFC tag To pair and connect the Bluetooth enabled device you want to connect to must scan the NFC tag Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth If the Bluetooth switch is off turn it on Touch and hold the device you
145. e Software 5 or BlackBerry 6 If you re transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6 several data transfer methods are available to you e Use BlackBerry Link on your computer e Download and use the Device Switch app e Add email accounts to your new device Switching from a device running BlackBerry 7 If you re transferring data from a BlackBerry device running a version of BlackBerry 7 the following data transfer methods are available to you e Use BlackBerry Link on your computer e Download and use the Device Switch app e Use a media card e Add email accounts to your new device Switching from a BlackBerry 10 device If you re transferring data from a BlackBerry 10 device to a new BlackBerry 10 device the following data transfer methods are available to you e Use BlackBerry Link on your computer e UseaSIM card e Add email accounts to your new device 34 User Guide Setup and basics Switching from an iPhone or Android device If you re transferring data from an iPhone or Android device to a BlackBerry 10 device several data transfer methods are available to you You can use the Device Switch app to transfer data including contact info calendar entries pictures and videos from your iPhone or Android device When you add your email accounts to your new device you can sync the contact and calendar info to your new device Transfer data using the Device Switch app You can use the
146. e Tosee the additional actions that you can perform in an app swipe down from the top of the screen e To show or hide the action bar at the bottom of the screen swipe down from the top of the screen Tap Show or Hide e Togo back to the previous screen place your finger below and halfway across the screen Slide your finger diagonally up and to the left Maps and GPS Keep moving in the right direction with BlackBerry Maps GPS and the Compass app You can search for points of interest get turn by turn directions and much more BlackBerry Maps icons Icon Description O Show your current location on the map 2 See your Recents Favorites and Contacts locations Get route directions gt View places that you search for or have added to the map Purple icons are used to identify locations that you have searched for Blue icons illustrate places that you have added to the map oO 225 User Guide Applications and features Icon Description x Clear the places that you have pinned and added to the map Q Go to the map screen Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map In the Maps app in the search field enter an address or a descriptive word such as coffee or hospital 2 Doone ofthe following e To view all of the search results as pins on
147. e a call by using a contact name or phone number and check or return your missed calls Calendar Create a calendar event edit a calendar event invite colleagues to a meeting and search your calendar Knowledge Get answers to thousands of questions with the help of Wolfram Alpha Text Messaging N g Send a text message reply to a text message and search your text messages 196 User Guide Applications and features App or Service Tasks Apps and Settings Open apps and change some of your device settings K Fe Es Search Search the Internet with your preferred search engine or search your device by keyword Navigation Get directions to a specific address city center or point of interest Q Alarm Set a new alarm change existing alarms to a new time or frequency and turn off alarms Facebook Send a Facebook message search your messages and update your Facebook status Twitter Post a tweet find out what topics are trending search your Twitter direct messages and send a direct message Foursquare Check in to your favorite locations with Foursquare SF gE Music Search your music library play your favorite songs or playlists and pause shuffle or skip songs while they play 5 Reminders Create tasks notes and reminders in BlackBerry Remember and search your tasks notes and reminders Weather Check your local forecast
148. e a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Press W File a message Press I Setting up and managing accounts You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Evernote account to your device Set up email or other types of accounts on your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accounts 3 If you already added an account to your device tap to add another account 61 User Guide BlackBerry Hub and email Add an email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device PO OT Oa Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember On the Add Account screen tap Facebook Twitter Linkedin or Evern
149. e data to your work space if your work space is locked f your device is activated on BlackBerry Enterprise Service 10 verify with your administrator that you can restore data to your device User Guide Applications and features Applications and features Organizing your apps To keep all of your apps organized you can move apps around on the home screen create folders for your apps or delete apps that you no longer use Leave an app or close an app Instead of closing an app when you re done using it you can make multitasking easier by minimizing an app You can see your open apps arranged as Active Frames on the home screen and you can tap an Active Frame to return the app to full screen Once you minimize an app you can close it from the home screen 1 To minimize an app swipe up from the bottom of the screen The app is arranged as an Active Frame on the home screen 2 To close an app after you minimize it on the home screen on an Active Frame tap Move an app icon or open app around the home screen You can rearrange the app icons or open apps on the home screen so that they are where you want them to be For instance if you re right handed you can arrange your frequently used apps on the right side of the screen Then when you re using your BlackBerry device with one hanad it s easier to open those apps 1 On the home screen touch and hold an app icon or open app until all of the icons or open apps start to bli
150. e device to another To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 39 User Guide Setup and basics BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices You should sign in with the same BlackBerry ID on all of your BlackBerry devices If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to use an email address that you use frequently Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password The email address that you use as a BlackBerry ID username doesn t have to be associated with your BlackBerry device 1 To create a new BlackBerry ID when you set up your BlackBerry device on the BlackBerry ID screen tap Create New 2 Complete the instructions on the screen Conf
151. e following e To remove a person from the conference call and hang up tap s e To remove a person from the conference call and keep them in a separate call tap 4p Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen You can also add contacts or numbers to the keyboard speed 47 User Guide Phone and voice dial list so that you can dial a number by pressing and holding a single key on your keyboard By default your voicemail access number is included in your speed dial list 1 Inthe Phone app tap 4 or 2 Touch and hold a contact or phone number 3 Tap Add a contact to your keyboard speed dial list 1 nthe Phone app swipe down from the top of the screen 2 Tap gt Keypress Speed Dial 3 Press the key on your keyboard that you want to associate with the contact 4 Tap the contact that you want to associate with the key on your keyboard To call a contact from your keyboard speed dial list on the home screen press and hold the key that you associated with the contact Delete a contact or number from your speed dial list on the Calls screen 1 Inthe Phone app tap 4 2 In your speed dial list touch and hold a contact or number 3 Tap ig Delete a contact from your keyboard speed dial list In the Phone app swipe down f
152. e section of the video that you want to slow down is in between the paddle icons 5 When you re done editing the video do one of the following e To save your changes tap Save e To discard your changes tap H Om Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance Some options include black and white vintage and aged filters In the Videos app touch and hold the video that you want to change Tap f gt Tap a filter PFwnN Pe When you re done editing your video do one of the following e To save your changes tap Save e To discard your changes tap H Ta Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device you can add a video to an existing story or a new story in BlackBerry Story Maker 1 Inthe Videos app touch and hold the video that you want to use 2 Tap B 3 Doone of the following 112 User Guide Media e Tap an existing story e Tap Create New Story 4 If necessary edit the story Tip You can add multiple videos to a story at the same time by tapping gt Tap the videos that you want to use Tap 2 Organizing your videos and albums In the Videos app on your BlackBerry device you can create albums to organize your videos Create a vi
153. e your device as a USB drive Using a USB cable you can connect your device to a computer car stereo or other external device and access files on your media card Note When USB mass storage mode is on apps on your device can t access files on your media card 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Storage and Access 3 Turn onthe USB Mass Storage switch To stop using USB mass storage disconnect your USB cable Using a media card Want more space to store your ring tones videos pictures and songs For additional space to save documents and media files you can insert a microSD card into your BlackBerry device Using a media card can help to increase the performance and power efficiency of your device You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card Supported media cards Your BlackBerry device supports media card sizes up to 64 GB Only microSD cards are supported To use a media card larger than 32 GB you may need to format the media card to FAT32 format You can use your device to format your media card Format your media card You can format your media card to help resolve an issue with the media card When you format your media card all of your media card data is deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Forma
154. eeeeeeeeeseeseneesnasieeeeees 52 Voicemail asanca e a gett serena a a e e 57 BlackBerry Rub and emat isriuuara inna aner NE OE EEE N Er ENR a DE aa 60 BlackBerry Hub and Mil ccecceceecnecce cee ee eee ee eee eeceaaeaeeeeeeeeeeeeeececcasaaeaeeeeeeeeeeeseeseccecaeeeeeeeseeeeeseeseesnssneaes 60 BBM fect acer R E E cee E A aut T A AE ET ATATA AA EET A TE 85 ACC DOOM Teeraa a a e A E te 86 TWE eesi e AO A A E R E E E N E R 86 MA MN aoe cece e E E E E E E a E E 86 WON a ae oe See ace E E ann E E E E 86 Ke ee a a amore nee Teer ree te erate pee 89 Change the Media VOlUM CS serren nev teevhadsdaeden e E vata AEA E A Ei 89 Supported audio and video file extensions formats and COdEeCS sss essssrsriererrrrrrrssrsrrrrierrrrrrresrrrrreresrrn 89 Troubleshooting MECC aiissiscavcsascceteeeandecaavatassasaanades e ania RAAE AAEE eis 90 PPL CUU E erect E EE E E ae een na yonen Srsaea Secs eap eat ca nevereeeeeee sb eeees ees 99 MUSIC aeni eee atelier aiieleeeeduhasenenn ital ean dealecael yaad E E E Gu aaadiee E ieee 106 NCS OS oes cacy s cht csi tac sons ee ee T ang et poe na Fa va nee E de nena es ee ee 110 About BlackBerry Story Maker ccceceeeceeceeenec eee ceeeeeeeeeee ee ceaeaaeaeeeeeeeeeeeeeececececeeaeeeeeeeeeeeeesseceeecucaeeeeeeeeeens 115 NIGGAS IIA Beep tite ooo ts eed cee aeaa aeiee a e aaa aia aaaehedet end ae a a E 118 ABOUT FM RA GIO sissszdeecrivnsseatees naar areeiiuceciistetisines a e a at aeidepeanassseeeieneddeesh
155. een Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that document 1 Inthe Calendar app tap an event 2 Tap Emails Create an event in the Calendar app 1 Inthe Calendar app tap g 2 Enter the information for the event 3 Tap Save Tip In any schedule view for example in the day schedule view or in the week schedule view you can create an event by just tapping a spot on the schedule Tap the new event block that appears to change the event Invite people to an event If your account supports adding participants to events then you can add participants either when you create the event or after If you added a Microsoft Exchange work account you can connect to the remote server to add people who aren t in your contact list When you create or change an event tap the Participants field e Ifthe person that you want to add is in your contact list start typing a name Tap the name in the list e ifthe person that you want to add is in your organization and you added your work account to your device type the name Tap Look up Tip Some accounts might let you view the participants availability After you add the participants to the event tap the event time If participants have a schedule conflict their names appear in red next
156. eled to For more information on BlackBerry Travel see the BlackBerry Travel User Guide BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization s shared network drive with your BlackBerry 10 device BlackBerry Work Drives User Guide Salesforce Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues For more information on Salesforce see the Salesforce User Guide Adobe Reader Adobe Reader lets you view annotate search complete and share PDF files on your BlackBerry device For more information on Adobe Reader see the Adobe Reader User Guide 264 User Guide Productivity and work Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device With Connect to Microsoft OneDrive you can e Back up your files for safekeeping e Sync files across various devices so your latest information is available at your fingertips e Access files from virtually anywhere e Share your documents pictures and videos with others e Free up storage space on your device by saving files to the cloud For more information on Connect to Microsoft OneDrive see the Connect to Microsoft OneDrive User Guide Connect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device With Connect to Dropbox you can e
157. en 2 Tap Ej gt General 3 Turn on the Private Browsing switch 221 User Guide Applications and features Note After you turn on private browsing your saved searches and recently viewed items aren t displayed However when private browsing is turned off your saved searches and recently viewed items are restored Download and buy apps and games Apps and games that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device and on up to four additional devices without your having to pay for the items again In the BlackBerry World storefront tap an item In the upper right corner of the screen tap the button with the price displayed on it If necessary enter your BlackBerry ID password To change your payment method before you pay for an item tap the Payment Options icon Tap a payment method ONE OW Ne Tap Purchase Tip To share an app or game tap Buy a subscription to an app or a game You might be required to pay a recurring subscription fee for some apps and games or for certain features and additional items within an app or game that you have already downloaded Your subscription automatically renews until you cancel it The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed On the Details screen for an app a game or an item tap the button with the price displayed on it Cancel a subscription
158. en you re ready to add accounts to your new device Switching from a BlackBerry device When you switch from a BlackBerry device to a BlackBerry 10 device several methods are available to transfer data The transfer method you use depends on the types of data that you want to transfer and the version of device software that your previous device is running The following table is designed to help you identify the best transfer method for you Transfer method Data transferred Requirements Device Switch app e Contact info e Device Switch app must be e Calendar entries installed on both devices e Pictures e Both devices must be connected to e Videos the same Wi Fi network e Documents e Previous device must be running BlackBerry Device Software 5 Not j oe BlackBerry 6 Media card e Music e Removable media card e Pictures e Previous device must be running a e Videos version of BlackBerry 7 e Alarm settings e BBM contacts 32 User Guide Setup and basics Transfer method Data transferred Requirements BlackBerry Link Data saved to the storage space on BlackBerry Browser bookmarks and folders Text messages SMS and MMS Phone history Wireless connection profiles your previous device including the following Contact info Music e Pictures Videos Calendar entries Settings Phone history Fonts Tasks and memos BBM contacts BlackBerry Browser bookmarks and folders Alarm and clock setti
159. enabled device Human Interface Device HID This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse Hands Free Profile HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Hands Free profile This profile can support voice dialing 154 User Guide Settings Profile Description Message Access Profile MAP This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages This profile can also help you read delete browse compose and send messages Object Push Profile OPP Personal Area Networking User Network Access Point PAN U NAP F This profile allows you to send files such as pictures contacts or events to a Bluetooth enabled device f This profile allows you to use your BlackBerry device as a modem when it s connected to a Bluetooth enabled computer Phonebook Access Profile PBAP This profile allows you to use a Bluetooth enabled car kit to access contact information on your BlackBerry device for example to allow the car kit to place a call to a contact or display a caller name Micro SIM Access Profile MSAP This profile allows you to connect your device to devices that run on a GSM network such as a car phone and extend SIM card functionality to the device Serial Port Prof
160. ending on your wireless service provider and the applications you have installed on your BlackBerry device NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device Shared Internet connections You can use your BlackBerry device s connection to the mobile network to allow other devices to access the Internet This functionality is particularly useful if you want to browse the Internet on your laptop or Wi Fi only tablet but you don t have access to a Wi Fi network Internet tethering You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device s mobile network connection You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Mobile Hotspot You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device The number of devices that you can connect depends on your wireless service provider Connecting your devices using Mobile Hotspot mode is like connecting to a Wi Fi router you can use the Wi Fi connections on your devices but you don t need access to a Wi Fi network VPN connections You can connect your BlackBerry device to a virtual private network VPN over your mobile network or using a Wi Fi connection While your device is connected to the VPN you can send
161. er Guide Applications and features View your bookmarks by tags or in a list 1 Inthe BlackBerry Browser tap gt xE 2 Tap Tags or H Organizing your bookmarks It s a good idea to keep your bookmarks organized so that you can more easily find the webpages that you re looking for Change your bookmarks You can change the name or web address of a bookmark In the Browser tap gt Ea Touch and hold a bookmark 1 2 3 Tap eB 4 Type a new name or web address Add rename or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly For example you might use tags to organize your favorite news related webpages or blogs In the BlackBerry Browser tap gt EJ e To add a tag touch and hold a bookmark Tap In the Add tags field type a tag name e Torename a tag tap Tags Touch and hold a tag Tap Type a new name for the tag e To remove a tag from a bookmark touch and hold a bookmark Tap Tapa tag e To delete all instances of a tag tap Tags Touch and hold a tag Tap Delete a bookmark 1 In the Browser tap gt xE 2 Touch and hold a bookmark 3 Tap F View your browsing history 1 In the Browser on a webpage tap E 238 User Guide Applications and features 2 Tap of To close your browsing history tap R Tip To view a webpage in your history on a webpage touch and hold until your history appears Delete your browsing histor
162. er is a BBM contact the Reply Now message is sent as a BBM message If the caller isn t a BBM contact the Reply Now message is sent as a text message Depending on the recipient of the Reply Now message additional text messaging charges might apply 1 When you receive an incoming call tap a or ga 2 Doany of the following e Tosend one of the default Reply Now messages tap a message e To compose a new message tap Custom Message Type a message and tap Send Silence the ring tone when you receive a call If you receive a call while your sound or vibration notifications are turned on you can quickly silence your ring tone and stop your device from vibrating When you silence the ring tone you can still answer or decline the call When you receive an incoming call tap Jf Put a call on hold While ona call press and hold until Call Held appears on the screen Take notes during a call While on a call you can take notes that are saved as entries in BlackBerry Remember Tip You can turn on the speakerphone before taking notes so that your hands are free to use the keyboard 1 Whileonacall tap Y 2 Type your notes and include information such as a title due date and tags 3 Tap Save Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected or when you remove your device from a case or holster 45 User Guide Phone and voice
163. erry All rights reserved BlackBerry and related trademarks names and logos are the property of BlackBerry Limited and are registered and or used in the U S and countries around the world Adobe and Flash are trademarks of Adobe Systems Incorporated Android Gmail and YouTube are trademarks of Google nc Apple iCal iPhone and Mac are trademarks of Apple Inc Bluetooth is a trademark of Bluetooth SIG Box is a trademark of Box Inc DLNA Certified is a trademark of the Digital Living Network Alliance Evernote is a trademark of Evernote Corporation Facebook is a trademark of Facebook Inc GSM is a trademark of the GSM MOU Association HDMI is a trademark of HDMI Licensing LLC IBM Notes and IBM Notes Traveler are trademarks of International Business achines Corporation joyn is a trademark of GSMA LinkedIn is a trademark of LinkedIn Corporation Microsoft ActiveSync Excel Outlook PowerPoint and Windows are trademarks of Microsoft Corporation QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and other countries Sina Weibo is a trademark of Beijing Sina Internet nformation Service Co Ltd Sorenson Spark is a trademark of Sorenson Media Inc Twitter is a trademark of Twitter Inc iracast Wi Fi and Wi Fi Protected Setup are trademarks of the Wi Fi Alliance Cisco WebEx and WebEx are trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks are the property of their
164. erry device automatically deletes the browsing information from your BlackBerry Browser history Private Browsing Keep your browsing information your history cached files cookies and so on only while a browsing session is open When you close the Browser the information is automatically deleted Block Pop ups Choose whether or not to allow pop up windows to appear in your browsing session Accept Cookies Let websites use cookies to send and receive information between the website and the Browser Cookies can be helpful because websites can use them to remember information about your preferences and user information but cookies can pose a privacy risk as well Clear Cookies and Other Data Clear all of your saved Browser information Clear History Clear your Browser history Change permissions for specific websites As you browse the Internet you might grant permissions to allow websites to access information such as your location You can remove those permissions at any time 1 In the Browser tap gt gt Site Permissions 2 Tap a website Tap Edit 3 Tap beside the permissions that you want to remove 4 Tap Done 240 User Guide Applications and features Troubleshooting Browser can t watch a video online While you can stream many videos from the web on your BlackBerry device some video formats aren t supported and some websites block content from being viewed on mobile devices For more information ab
165. es e To switch between your personal files and work files in Adobe Reader Documents To Go or File Manager tap Tap Personal Space or Work Space When you switch between personal files and work files the app opens a second instance of the application in the personal space or work space you are currently in About BlackBerry Balance and your work Space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat If your administrator turns on BlackBerry Balance your adminstrator can also specify security policies that turn on and turn off features on your device For information about the security policies set on your device contact your administrator By default your device uses the personal space You can it use for activities such as taking pictures downloading videos playing games online saving files to a media card and posting on a social network In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can include a separate version of BlackBerry
166. es app touch and hold the picture that you want to change 2 Tap f gt tt 3 Tap an editing option 4 When you re done editing your picture do one of the following 101 User Guide Media e To save your changes tap Save e To discard your changes tap J gt m Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories Pictures and videos are selected by the date taken and location as well as whether they are favorite pictures and videos Automatic stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way For example when you turn on geotagging your device can generate stories based on where pictures and videos were taken 1 Inthe Pictures app swipe down from the top of the screen Tap x 2 Doany of the following e To add geotags to your pictures tap Turn On Geotagging Turn on the Geotag Pictures switch e To add your home address tap Under My Places tap Set Home Address Tap an address e Toset yo
167. es app touch and hold the picture that you want to share Tap vy To edit the picture before you share it tap f Edit the picture and tap Save aR wn er Select the method that you want to use to share the picture Tip You can share multiple pictures at the same time by tapping gt Tap the pictures that you want to share Tap Y Take a screen shot of your device 1 To take a screen capture of your BlackBerry device press the Volume Up key and the Volume Down key at the same time 2 To view your screen shot do one of the following 103 User Guide Media e Inthe Pictures app tap gt e Ifyou have BlackBerry Balance on your device switch to your work space In the Pictures app tap gt Organizing your pictures and albums In the Pictures app on your BlackBerry device you can create albums to organize your pictures Create a picture album You can use albums to organize your pictures based on events people dates or any other category that you can think of 1 In the Pictures app touch and hold a picture 2 Tap D 3 Tap 4 Inthe Location drop down list tap the location that you want to save the album to 5 6 If necessary in the Enter album name field enter a name for the album Tap Move Set how pictures are organized in albums 1 Inthe Pictures app swipe down from the top of the screen Tap w 2 Inthe Sort items in Albums drop down list tap Oldest To Newest or Newest To
168. es with that tag Sort your Remember app entries Note Depending on whether you are sorting tasks or notes some of these options might not be available l Tap i 2 Tap B 3 Inthe Sort Order drop down list select one of the following e Due Date e Title e Creation Date e Last Modified Date 261 User Guide Productivity and work Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember you see what s important to you 1 Ina folder or on the Remember folder screen swipe down from the top of the screen 2 Tap x 3 Inthe Default View drop down list select one of the following e Tasks View e Notes View e Tags View e Most Recent Restart the app for the changes to take effect Troubleshooting Remember app can t add due dates tags voice notes or attachments to an entry If your entry is in a folder that s synced with an email account or an Evernote account that you added to your BlackBerry device you might not be able to add due dates tags or attachments to the entry Try moving the entry into a new folder can t send something to the Remember app Some items can t be sent directly to BlackBerry Remember You should be able to send photos videos audio files websites contacts and Documents To Go files to the Remember app You might not be able to share certain items into folders that are synced with a work account can t open a folde
169. eseessaqueeuensaneeeaeaeens 257 DOCUMENTS TO G Ossenaar e acta ees cee ec 263 PADE C0 6 pee eater inte oem ener Ane ete cee eer eee et cee e peer ere eee 263 BlackBerry World for Work cccccceeeeeceecee cece eee eeeee ceca eaaecaeeeeeeeeeeeeecceaaaaecaeeeeeeeeeeeeecenccacueeaeeeeeseeeeeseneeneeas 263 Enterprise IM actacecssdcstau oenchuhoyedesdd dene vhdghverendedcbhdbedsatsieinede duh ates aaeWichesttebidiondeddabaddes Matilde dldhbidgeasGaebddde E 263 Enterprise lM TOrCi SCO unnta E R E thei iecebantadeeeorten A E 263 BlackBerry Bridge strasie aaea aaea ea EI aE Ea a a A EEE eee 264 BlackBer y irava e tun u E a EE E E EREE oases 264 BlackBerry Work DYrives cccccccececccesseeeeeceaeceneeeeeeeengeceeeaneeeceseeeeegccggeceuenaaaaeceseeeeesccgaceecueeaeeseneeeessessaeeees 264 Salesforce ia vistors ae E liege a ea EE E Gaia eees te E E eda deeens A aad 264 Adobe REAM GF iss 3 ec5c2dsiercbainsscnssiecenacrnanensaecs daauagqaacehenesaneesasden deessbesancnahdnedaedubesunaedsivne genes dhdalenyencbnansanedelivans 264 Connect to Microsoft ON DTive cccccccccecececeeceeeeeeececececeeeeedecedeceeeanececeseeeeeesceedeeeneeceeeeeeeeses eeeesenesenees 265 Connect TO DOP DOX ia scicescsxicocsated in n a a SachindesUedethoenedicsdenetsedaldideckatbuhentiiavehdoetsacaldeeesdediitue 265 Box Tor BlackBerry LO casvs seseie excunieayevd vaca dec tacnndeeipats a A ed ee A EE ee 265 Byes UNE e UL Ne cts a E ote odin coe age mag cise ts PE e
170. ess and hold the primary character Then you can select the alternate character from the options Alternate characters are available for A O 0 P A K and L These characters are available on the row of touch screen keys above the BlackBerry Keyboard To type a symbol tap 123 To view more symbols swipe down on the keyboard Typing in Greek T he Greek keyboard supports the following features Word prediction and flicking word suggestions up onto the screen if you have this feature turned on You can type alternate characters in two ways You can press and press a letter A second method is to press and hold the primary character Then you can select the alternate character from the options To type a symbol tap 123 To view more symbols swipe down on the keyboard Character guide for Greek he typical Greek keyboard looks like this forfwolee re rrpyypue 1 foofen aalespe reler mi sas a Y V Typing in Russian T T he Russian keyboard and language supports the following features Word prediction and flicking word suggestions up onto the screen if you have this feature turned on o access more Cyrillic characters on the Russian keyboard layout you can use one of the following methods To type an uppercase character you can press and press a letter Alternate characters are available for T I P L M or To type an alternate character double press the
171. evice Wi Fi Use to create a smart tag that when written to an NFC tag and then tapped on connects you to a specified Wi Fi network Bluetooth Use to create a smart tag that when written to an NFC tag and then tapped on pairs you with a specified Bluetooth enabled device Contact Use to create a smart tag that when opened adds the contact information in the Contacts app Event Use to create a smart tag that when opened creates an appointment in the Calendar app Geo Location Use to create a smart tag that when opened searches for directions in the Maps application Phone Use to create a smart tag that when opened calls a phone number Email Use to create a smart tag that when opened composes an email When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened or you can leave these fields blank Text Message Use to create a smart tag that when opened composes a text message SMS or MMS When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened or you can leave this field blank Text Use to create a smart tag that displays a message Other Use to create a smart tag that identifies a resource by using your own URI Uniform Resource Identifier For example if you create your own application for the BlackBerry device you can use this tag type to create a smart tag for your app
172. evice Switch can t switch my SIM card to my new BlackBerry 10 device The BlackBerry Passport device uses a nano SIM card To get a nano SIM card for your new device contact your service provider Some of the data from my previous device isn t on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device For a list of the type of data that is transferred visit www blackberry com deviceswitch Try any of the following e Check that your personal email accounts have been set up Email accounts aren t transferred and need to be set up in the BlackBerry Hub on the device e Check that your work email accounts have been set up For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server contact your administrator for the information required to activate the account e Look for memos and tasks in the BlackBerry Remember app e Transfer apps by downloading them from the BlackBerry World storefront can t transfer items using my media card Try any of the following e Back up items from your media card to another source such as your BlackBerry device built in media storage or your desktop computer Format your media card or purchase a new media card Save the items that you backed up to the media card and then try transferring the items again e Use BlackBerry Link to transfer your info from on
173. extensions and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media 105 User Guide Music You can use the Music app on your BlackBerry device to play and organize your music and create playlists Music icons The FM Radio might not be available depending on your BlackBerry device model Media Icon Description o View all of your music organized alphabetically and by artists albums and genres p View all of your music organized alphabetically gt View all of your playlists including playlists generated by your BlackBerry device These automatic playlists include the music you last played recently added music and music organized by year and decade View all of the songs that you have added to the Favorites screen gt Play a song or play all of your music x Shuffle your music To stop shuffling your music tap the Shuffle icon again D Repeat the song currently playing or repeat all To stop repeating tap the Repeat icon again Listen to the FM Radio Playing your music Play pause or skip a song You can play music on any of the screens in the Music app on your BlackBerry device The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls di 2 106 In the Music app tap a song an album or a playlist e Toplayasong
174. f security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S IME protected messages when you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential With S MIME protected messages when you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message f your device is associated with a CRL or an OCSP server when you add recipients to an encrypted message your device tries to retrieve a certificate status for each recipient You are unable to send the message until certificate statuses are received for all recipients When the certificate statuses are received the recipients names change color and you can send your message Color Certificate Status Blue The certificate is being retrieved validated or the certificate is valid Red No certificate is found or the certificate is not valid Purple The certificate can t be trusted is unverified or is unknown 75 User Guide BlackBerry Hub and email Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages
175. f a joyn chat tap gt Create Group Tap to add another contact Repeat this step for each contact you want to add If needed type a chat subject Type your message Tap Send OF Be GN oS Delete a joyn chat On achat screen tap KI gt F Call a joyn contact 1 In the Phone app tap A 2 Tap beside the contact you want to call 3 If you have multiple phone numbers for a joyn contact tap the number that you want to call Tip During the call tap to start a chat or a video share or share a file 87 User Guide BlackBerry Hub and email Start a joyn video share Before you can share a video or start chatting over video you need to call a joyn contact The contact must have a device that supports video During a call inthe Phone app tap Tip During the video share tap to start a chat or share a file Send a file to a joyn contact You can send different types of files to joyn contacts including pictures videos and documents 1 During a one on one joyn chat or a phone call tap and select a picture or file 2 Tap Send Block a joyn contact If you block a joyn contact you won t receive any messages from that contact and file transfers are declined automatically Messages are filtered to the Blocked Messages folder in the joyn app and read notifications are turned off 1 Inthe BlackBerry Hub tap E gt Ee 2 Tap joyn 3 Tap Blocked users 4 Type the phone number or name
176. file that contains all of my device data Try the following Connect your BlackBerry device to your computer using a USB cable You can t create a backup file of your device data over a Wi Fi network On your device verify that you are signed in to your BlackBerry ID If you are not signed in BlackBerry Link can t back up the data in your personal space Verify that you entered the password on your device to unlock your work space BlackBerry Link can t back up the data in your work space if your work space is locked If your device is activated on BlackBerry Enterprise Service 10 verify with your administrator that you can restore data to your device can t restore a backup file to my device Try 192 the following Connect your BlackBerry device to your computer using a USB cable You can t restore the data to your device over a Wi Fi network On your device verify that you are signed in to your BlackBerry ID on your device If you are not signed in BlackBerry Link can t restore the data to your personal space Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to On your device try signing in to the BlackBerry ID that is associated with the backup file f your device is activated on BlackBerry Enterprise Service 10 verify that you entered the password on your device to unlock your work space BlackBerry Link can t restore th
177. folder or tap None Move an entry to a different folder If you have BlackBerry Balance set up on your device entries associated with a work account can t be moved to a non work folder Also if a work folder is specifically meant for notes or tasks for example folders synced with an email account supported by Microsoft Exchange ActiveSync you might not be able to move entries in that folder 1 Inthe Remember app touch and hold an entry 2 Tap and select a new location for the entry 3 Tap Move Change the color of a folder or a task list In the Remember app touch and hold a folder or a task list 1 2 Tap 3 Tapa color 4 Tap Save 260 User Guide Productivity and work Delete a folder task list or entry in the Remember app CAUTION If you delete a folder or task list the entries inside are also deleted 1 Inthe Remember app touch and hold a folder task list or entry 2 Tap ig Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember app You can use the search feature to easily find the entries you need Search for an entry in the Remember app 1 Open a folder or task list 2 Start typing your search term 3 Tapa result View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries you can filter entries by those tags 1 Inthe Remember app tap Tags 2 Tapa tag to view entri
178. from in the Email Address drop down list tap an account e To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar 81 User Guide BlackBerry Hub and email Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages how you view message threads and how the date appears at the top of your list of messages and notifications You can also change how the senders names are displayed whether pictures are automatically downloaded and more 1 In the BlackBerry Hub tap gt gt Display and Actions 2 Change your settings For example change any of the following settings e To view messages as conversation threads instead of single messages in the Display Style drop down list tap Conversation e Tostop showing filed messages turn off the Show Filed Emails switch e To stop showing sent messages turn off the Show Sent Emails switch Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub you can choose a color for each of your accounts The color appears on the left side in your list of messages 1 In the BlackBerry Hub tap gt gt Hub Management 2 Tapan account 3 Inthe Account Color drop down list tap a color Change the order of accounts in the BlackBerry Hub You can change the order in which the Black
179. g Numbers 3 Turn on the Fixed Dialing Numbers switch 4 Enter the SIM security code provided to you by your service provider 5 Tap OK 6 Tap Edit List 7 Type a name and phone number View your call summary If you re concerned about your wireless voice usage you can monitor the time you have spent on the phone on the Call Summary screen 1 Inthe Phone app swipe down from the top of the screen 2 Tap BJ gt Call Summary To reset the call times on your Call Summary screen tap a Tip To see the details of a specific call tap Next toa contact name or phone number tap v gt 51 User Guide Phone and voice Find your own phone number 1 Inthe Phone app tap 2 Anywhere on the screen touch and slide your finger down Your phone number appears at the top of the screen Tip To include your own phone number in a message to someone in an email a BBM message or a text message type mynumber followed by the space bar Troubleshooting Phone can t put a call on hold to answer an incoming call While on a call if you answer an incoming call from a different app your first call might be disconnected instead of being put on hold For example while on a phone call if you answer an incoming BBM Voice call your current phone call ends A message appears on your device to notify you that answering another call will end your current call Notifications and ring tones You can personalize your
180. g a security wipe and remove your SIM card and media card Does my device have BlackBerry Balance BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution from BlackBerry To confirm if your device uses BlackBerry Balance do one of the following e Onthe home screen swipe down from the top of the screen If you see Switch to Work or Switch to Personal BlackBerry Balance is installed e Onthe home screen swipe down from the top of the screen Tap 4 Settings gt About In the Category drop down list scroll and look for Work Space If you don t see that or you see Work Space Only your device isn t set up to use BlackBerry Balance How do set up BlackBerry Balance Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management EMM solution from BlackBerry After your admin sets up BlackBerry Balance a work space is automatically added to your BlackBerry device and you are prompted to finish the activation For more information about EMM solutions from BlackBerry visit blackberry com business html and docs blackberry com What content is in my work Space and my personal Space If your administrator turns on BlackBerry Balance technology your device data apps and network access are separated so that you have a work space and a personal space on your BlackBerry device Work apps that are open appear wit
181. ges to users with enabled mobile devices Public warning messages are text messages that alert users of possible threats to safety in their area Messages may include severe weather warnings missing child alerts or national emergencies Depending on your wireless service provider public warning messages don t contribute to data usage in your wireless service plan This feature might not be supported depending on your region service provider and wireless network For more information contact your service provider or administrator Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages depending on your region and wireless network 1 Inthe BlackBerry Hub tap gt gt Emergency Alerts 2 Turn off the switch beside a type of public warning Troubleshooting BlackBerry Hub I m not receiving messages Try the following e Ifyou recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap gt Accounts Tap an account Make your changes Tap Save e Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area 84 User Guide BlackBerry Hub and email e If you re connected to a m
182. h the gig icon onthe home screen Depending on the rules set by your administrator the apps and features that are part of the BlackBerry 10 OS might be available in your work space personal space or both The following table describes the default behavior for most BlackBerry 10 OS apps The table doesn t describe the behavior of apps that you purchase from BlackBerry World or that your administrator sends to your device 252 User Guide Productivity and work Description Apps and features These apps and features are available only in your work space and they display work data BlackBerry Work Drives BlackBerry World Work BlackBerry Enterprise IM These apps and features are available only in your personal space and they display personal data Depending on the rules set by your administrator you might have access to work contacts in the Phone BBM and text messaging apps Note The Camera app is also available in the work space but the app saves pictures to your personal space BB BlackBerry Protect BlackBerry Story Maker BlackBerry World Box Calculator Camera Clock Compass Dropbox Evernote Facebook Foursquare Games LinkedIn Media card Music Phone SIM card Smart Tags BlackBerry Story Maker Text messaging SMS and MMS Twitter Video camera Videos Voice dialing Weather YouTube These apps and features are available in your work space and personal space Your w
183. harger into a power outlet Keeping your battery charged Your BlackBerry device uses a lithium ion battery To maximize your use of this type of battery when possible do the following e Avoid using your device while it s charging to help it charge faster e Charge your device often even when the battery charge isn t low e Avoid charging using or storing your device in extremely hot or cold places such as on a vehicle dashboard e Avoid leaving your device turned off with a low battery power level for an extended period of time e If your device has a removable battery and you aren t using your device for more than a few days partially charge the battery You can then remove the battery and store it in a dry place at room temperature to conserve battery power 130 User Guide Settings Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device Icon Description The battery is charging lt p The battery is fully charged Ti The battery isn t charging because the power source isn t providing enough power Use the charger that came with your BlackBerry device to charge the battery m The battery charge is low and your wireless connections might turn off to conserve power If the battery charge gets too low your device might turn off Save any work in progress and charge your device There is a problem with the battery and the batte
184. he email message from and that you have communicated with in the last 60 days Related information Manage your messages with BlackBerry Hub Instant Actions 74 File an email 73 Add an IMAP or POP email account 64 Download attachments in a message 70 Reply to or forward an email 71 Calendar 31 The Calendar app now has an agenda view and a Meeting mode feature The agenda view lets you see your appointments and tasks for the week The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app For example you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting When the meeting ends your notifications return to your normal settings 8 User Guide Setup and basics The Calendar app is more closely integrated with the BlackBerry Remember app You can create a task in the Calendar app and view the task in the Calendar app and the BlackBerry Remember app Related information View your events 200 Enable Meeting Mode 206 Add a task to the Calendar app 203 BlackBerry Remember The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen You can set tasks or notes as your default view and search for an existing task or note You can group tasks into task lists group notes
185. he following e To adjust the screen brightness choose a dark colored wallpaper or change the screen lock timeout on the home screen swipe down from the top of the screen Tap Settings gt Display e To automatically lock your device and dim the screen when it s in a BlackBerry case or holster on the home screen swipe down from the top of the screen Tap Ej Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered d Decrease volume Do any of the following e To decrease the device volume use the volume keys on the right side of your device e To adjust other volume settings such as application volume or notifications on the home screen swipe down from the top of the screen Tap Ej Settings gt Main Volume or Notifications 133 User Guide Settings P Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren t continuously running in the background Some features consume more battery power than others Close or turn off these apps and features when you don t use them The camera the BlackBerry Browser GPS and Bluetooth technology Turn off connections If your device is out of a wireless coverage area you can turn off the connection so that your device doesn t search for a network signal continuously You can also help extend battery life by deleting saved Wi Fi networks that you no longer use Do any of the following
186. he go to USB 2 0 adapter 157 User Guide Settings You can access and save files on an external storage drive by using the File Manager app You can also connect to external USB devices such as a keyboard mouse or gamepad 1 Insert the micro USB on the go to USB 2 0 adapter into the USB port on your device 2 Connect the adapter to an external USB device Connect your device to an HDMI display 1 Using an HDMI cable connect your BlackBerry device to an HDMI display 2 Your device automatically detects the resolution of the HDMI display that your device is connected to However if you must change the resolution on the home screen swipe down from the top of the screen Tap 4 Settings gt Display In the HDMI Display Mode drop down list tap the display mode that you want to use Monitor your wireless data usage You can check how much data you have used over your mobile network or your Wi Fi network You can also monitor which apps and services are using the most data and you can close some apps to help reduce your data usage or improve the device performance On the home screen swipe down from the top of the screen Tap Settings gt App Manager gt Device Monitor Tap Tap Mobile Data or Wi Fi Tap an app or service ar wo BlackBerry Keyboard and typing Communicate with the world by typing messages email and documents with the BlackBerry Keyboard You can type efficiently by creating custom text shortcuts
187. his folder e To preview the contents of a zip file tap the file e To unzip a file touch and hold a zip file Tap Calculator You can use the Calculator app on your BlackBerry device for more than just adding and subtracting Switch between standard and scientific calculator views convert a unit of measurement calculate a tip and more Switch between a scientific or standard calculator Using the Caculator app you can easily change the calculator mode with the swipe of a finger 1 Inthe Calculator app tap Calculator 2 To switch between scientific or standard calculator mode swipe left or right on the calculator keypad Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another The calculator includes many different types of measurements that you can convert such as temperature volume and weight You can easily convert units of measurement and quickly get back to what you were doing 248 User Guide Applications and features 1 Inthe Calculator app tap Converter 2 Choose a measurement type the unit to convert from and the unit to convert to 3 Enter the value that you want to convert Calculate a tip When you re at a restaurant you can use the tip calculator to figure out how much of a tip to leave You can customize your calculations to specify the number of people included on the bill and the percentage of the bill or to calcula
188. i Fi network Enable IPV6 Set whether the network uses the IPV6 protocol Use Proxy Turn on this switch if you want to connect to a proxy server When you select this setting additional settings appear To find out what settings to use see the information provided for the proxy server Inter Access Point Handover If the network spans multiple access points set whether your device should remain connected when you move from one access point to another 145 User Guide Settings Connect to another device using Wi Fi Direct On the BlackBerry device that you want to connect to on the Wi Fi settings screen the Wi Fi Direct tab must be selected To connect to another type of Wi Fi CERTIFIED device view the documentation for that device Wi Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files such as media files without an Internet connection Note Although you can use Wi Fi Direct to connect your device to other types of Wi Fi CERTIFIED devices apps on your device might not be able to share files with other devices On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi If the Wi Fi switch is off turn on the switch Tap Wi Fi Direct Tap the device you want to connect to oF WNP To open the Wi Fi Direct connection the device you want to connect to must accept the invitation to co
189. ickly call in to your voicemail service from the Calls screen in the Phone app If you subscribe to a visual voicemail service you can view a list of your voicemail messages play your voicemail messages and change various voicemail settings from your BlackBerry device without having to call in to your voicemail service Depending on the features your service provider supports your voicemail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voicemail message as you listen to it You can also forward a voicemail message send a reply to the person who left you a voicemail message or delete a voicemail message from within the Phone app or the BlackBerry Hub Your service provider might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device Depending on your country or region a visual voicemail service might not be available You need to subscribe to a visual voicemail service to access the features Contact your service provider to subscribe Set up your voicemail Depending on your wireless service provider this feature might not be supported 57 User Guide Phone and voice 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Voicemail 3 Type your voicemail access number and password After you have set up your voicemail you can call your voice mail servi
190. ide Applications and features 1 In the Maps app tap gt 2 2 Doone of the following e Tap gt Add Home e Tap gt Add Work View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again 1 Inthe Maps app tap gt 2 Tap Recents Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Clear History 3 Doone of the following e To delete your history recent destinations and searches tap Clear Recents e To delete your recent places and searches and reset the app to the default settings tap Reset Maps View a contact s address on a map If you have added an address to an entry in the Contacts app you can view the contact s location on a map and get directions In the Map app tap gt 2 Tap Contacts Touch and hold a contact s name Tap PWN e 229 User Guide Applications and features Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial feet yards and miles or metric meters and kilometers measurements as set in your device settings 1 Inthe Maps app swipe d
191. ile SPP This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Device Identification Profile DIP This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features such as automatically downloading required drivers Troubleshooting Bluetooth can t pair with a Bluetooth enabled device e Check that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e If your Bluetooth enabled device requires a passkey and you don t know what the passkey is check the documentation that came with your Bluetooth enabled device Sometimes the passkey is set to 0000 until you change it If you don t know what the passkey is try 0000 e lf your BlackBerry device doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth In the Discoverable drop down list tap On or 2 Minutes If 155 User Guide Settings necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device e Ifthe Bluetooth enabled device
192. in the upper left corner of the screen tap or Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted 1 Touch and hold the thumbnail at the bottom of the screen 2 Slide your finger up to expand the thumbnail 92 User Guide Media e Toreturn to the Camera app lift your finger from the screen e To delete the picture or video slide you finger to the right onto J When you reach the icon remove your finger and tap Cancel or Delete e To share the picture or video slide your finger to the right onto When you reach the icon remove your finger and tap Cancel or select a method of sharing Record a video 1 Inthe Camera app tap me 2 Doany of the following e To zoom out or zoom in slide your fingers together or apart on the screen e Toturnon the flash tap e To take a picture while recording a video tap fq To stop recording tap W Set the video size You can set the video size for the rear facing camera on your BlackBerry device allowing you to take videos in different conditions For example you can set the camera to record 720p at 60 fps to capture fast moving objects 1 In the Camera app tap gt Settings 2 Tap the Video Size Rear Camera drop down list 3 Tapan option Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and
193. in your picture or to make sure your picture is straight To turn on grid lines in the Camera app tap gt Settings Turn on the Display Grid Lines switch Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes When you lock the focus the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes Touch and hold the area on the screen that you want to lock the focus on The f icon appears in the focus box when the focus is locked To unlock the autofocus lock feature tap anywhere on the screen Turn off Face Detection By default the Face Detection feature on your BlackBerry device is turned on When you take a picture and the camera detects faces the faces are automatically brought into focus 1 To turn off the Face Detection feature in the Camera app tap gt Settings 2 Turnoff the Face Detection switch Set the timer to take a picture In Normal and Time Shift modes you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds The timed delay allows you to get ready for the picture and even get into the shot yourself 1 Inthe Camera app tap J 2 Doany of the following e To set the timer for 3 seconds tap e To set the timer for 10 seconds tap 3 Tap To turn off the timer
194. ing VOUL ADDS sates Seeks aecesn dal agensaee inden ad lances tannn lan tenes a a a a e a AEEA 193 About the Black Berry Assista Ntone gee tives teense eee aie onl 196 calendare ane ee secret eee eter eee ortega eee eee 199 COMAC IS ar ar ene E caidas Sasa aeena eee E E 209 ClO GK E E Stee tae eons hace height cee eS Shots pe tes a ha E ET 216 BlackBerty World eiae ec ieasin tara eon E EE EE E A EE egal 220 Android APOS ranir E Ea A AE AE E aE Aa EE EE EEEa 223 WARS a GPs tac ence tees e a Ea E 225 OWS Emane esta Pn Bee te cette cut aac a Saat temas eat eras woctensaesta st aurea a saee temic icone cacgeaearnae toate 233 The SMart Tags applic atlon SxPlained wwvaseeevisleteastenendederyocnedder a a yyy R accede E tense 241 Hile NY ela Fe 212 eeeeeeee eee eee e ee nee neste terme eee ene Peete ee Eee eee eee een ee 245 CALCULATOR enanas chads siacaacuace E EEE an E AE a heieandonagbaattuadebodanaie baavededres 248 Agere UCIKNID ONIWO aa a ear ert rbee fegermrert fe 250 Switch between your personal space and work SPACE cesccecsseecececeecececceceseeeeeesaeeesesessseeseneeseseseeseseesesesenes 250 About BlackBerry Balance and your work Space 2 c eeceeceeeeeeeeeeeeeeeeccceaeeeeeeeeeeeeeceeseeccicueeeeeseeeeeeeteeeeeea 250 BlackBerry Blend esseen iaa n E eae euceaueaaaacaees saga cantacaauersuieumentesaua TEE 255 REMEIMDEL cececccccecceneesceeeeeneeaeeeeeeeeeeeeusseeaaeanaessaeeeceeeeugseqensaaeeceaeeeeseecagsdeceneaneessase
195. ing picture and video collections by grouping the pictures and videos on your BlackBerry device by date time or location BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites most viewed recently viewed and recently added 4 From the BlackBerry Story Maker app you can easily add favorite pictures and videos to your stories You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends colleagues and family Related information Editing stories in BlackBerry Story Maker 115 Add to or delete media from an existing story 115 Pictures You can change how pictures are organized within albums in the Pictures app By default the Pictures app displays newer pictures before older pictures The Favorites view lets you quickly see your favorite pictures The Pictures app is more closely integrated with the BlackBerry Story Maker app You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story By default the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections You can turn off automatic story creation from the Pictures app Related information About automatic stories 102 Set how pictures are organized in albums 104 Add a picture to
196. ing the menus To see more actions that you can perform in an app tap or 14 User Guide Setup and basics How do change my settings and options Do any of the following e To find the settings and help for an app swipe down from the top of the screen e To find the settings for the device swipe down from the top of screen Tap Settings Note In an app to find the device settings use two fingers and swipe down from the top of the screen Tap 4 Settings aa a 15 User Guide Setup and basics Where Is my email or other messages All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device You can peek at the BlackBerry Hub or open it from anywhere on your device From the bottom of the screen slide your finger up and to the right 7 Where are the phone keys and my notification settings To answer a call touch the circle at the bottom of the screen and slide your finger to the left Release your finger when the circle covers To decline a call touch the circle at the bottom of the screen and slide your finger to the right Release your finger when the To make a call inthe Phone app tap Dial a number
197. ings gt BlackBerry Balance Do one of the following e Tochange your work space password tap Change Password Type a new password e To unlock your work space and BlackBerry device using the same password turn on the Use as my device password switch Type your device password Type your work space password e Toset the maximum number of times you can type you work space password incorrectly in the Password Attempt Limit drop down list select a number Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Delete your work space If you no longer want to associate your device with your organization s network you can remove only your work space The apps and files stored in your personal space are left intact 251 User Guide Productivity and work CAUTION Deleting the work space will permanently erase all of the content and files stored within it such as work files messages pictures and videos To add a work account back to your device you will need to contact your adminstrator 1 On the home screen swipe down from the top of the screen 2 Tap amp Settings gt BlackBerry Balance gt 3 Type blackberry Tip If you plan to give away or recycle your device remember to delete all of the data on your device by performin
198. installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device 1 When you change your event enter the updated information such as the event time or participants and tap Save 2 On the WebEx Meeting screen change the details to match the updated information in the event Enter your WebEx password 3 Tap Schedule WebEx details are added to the notes section of the event and an update with the details is sent to the event participants Join a WebEx event To join an event you must have the Cisco WebEx Meetings app installed on your BlackBerry device Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device To join a calendar event that includes WebEx details do one of the following e Inacalendar reminder tap Start WebEx e Inacalendar event on the event screen tap Start WebEx or tap a gt i Send an I will be late message If you will be late for a meeting or event you can quickly send a message to let other participants know 205 User Guide Applications and features Open the event either from the BlackBerry Calendar app or from the event
199. into folders and use tags to categorize tasks and notes The BlackBerry Remember app is more closely integrated with the Calendar app You can create a task in the BlackBerry Remember app and view the task in the BlackBerry Remember app and the Calendar app Related information Change the default view in the Remember app 262 Search for an entry in the Remember app 261 Create a folder or task list in the Remember app 257 Add tags to an entry 258 Camera The Camera app lets you snap a picture record a video and switch between the front and back cameras from the main screen You can even take a picture while recording a video By default the Camera app detects the conditions of the scene you want to take a picture or video of and suggests the settings to use Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment And if you take a picture using Time Shift mode you now have the option to save the picture and edit it later The Camera app also has new menu options You can create a panoramic image and you can set a higher frame rate 60 fps when recording a video which is useful when recording fast moving objects Related information Take a picture while recording a video 94 Turn off the Auto Suggest feature 97 Edit Time Shift pictures later 95 Take a panoramic picture 93 User Guide Setup and basics BlackBerry Story Maker he BlackBerry Story Maker app takes the work out of mak
200. irm your BlackBerry ID username When you create a BlackBerry ID you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID If you forget your BlackBerry ID password you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username If you didn t confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID you can receive a new confirmation email message 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 3 Tap Confirm An email message is sent to the email address that you use as your BlackBerry ID 4 Open the email message and follow the instructions on the screen Change your BlackBerry ID password 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 40 User Guide Setup and basics 3 Tap Change Password Change your BlackBerry ID information You can change your username screen name first name or last name 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt BlackBerry ID 3 Tap zE Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device during setup you will be prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your
201. isplay 3 Turn off the Always Show Icon Labels switch Accessibility Your BlackBerry 10 device uses several well established accessibility aids for people with disabilities These aids include magnify mode hearing aid mode TTY support closed captions text size adjustment and the BlackBerry Screen Reader For more information see the Accessibility User Guide Media cards and storage A media card lets you store more pictures videos music and documents on your BlackBerry device The files that you store on your device can be transferred between your device and your computer in just a few steps Moving or copying media files and documents You can drag and drop documents pictures videos music and other files by using your BlackBerry device as a drive on your computer You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink For more information about synchronizing media files and documents see the Help in BlackBerry Link Tip To locate files on your device if you know the file or folder name tap Q to search for it Transfer files between your computer and device using a USB connection 1 Using a USB cable connect your BlackBerry device to your computer 178 User Guide Settings If necessary enter your device password Your device and media card appear as drives o
202. it If you reset your device the process continues after the device restarts 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link window click your device 190 User Guide Settings 4 Doone of the following e Ona Windows computer click Back Up amp Restore Click Factory Reset e Ona Mac computer at the top of the screen click BlackBerry Link gt Preferences Click Reload gt Reload Troubleshooting BlackBerry Link can t access files on my computer To access your computer files using your BlackBerry device BlackBerry Link must be open on a computer that s connected to the Internet If you don t see your computer as a source in the File Manager app try the following 1 Minimize the File Manager app and verify that you don t see the gi icon on the app If you see this icon use the File Manager app in your personal space On the home screen swipe down from the top of the screen Verify that your device is connected to a wireless network Tap 2 Settings Do the following AE oS e Inthe BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e If your device is connected to a mobile network instead of a Wi Fi network in the Device Connections section turn on the Use Mobile Network switch e Inthe Device Connections section verify that the Allow Connections switch is turned
203. ity within apps In the apps installed with the BlackBerry 10 OS the action bar at the bottom of the screen uses color to highlight the next or next best action Icons for key tasks remain visible in the action bar to help you stay productive and get work done In some apps for example Adobe Reader the action bar disappears when you scroll giving you a full screen view of the content On the home screen you can see your open apps and when you swipe left you can see all your apps By default when no apps are open the home screen displays only your wallpaper There is no restriction on the number of apps you can add to folders on the home screen Related information Set your wallpaper 177 Add folders to the home screen 194 Turn off icon labels in the action bar 177 BlackBerry Hub za With a single tap BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub From the BlackBerry Hub you can also file sent email messages set how frequently an IMAP account syncs with your BlackBerry device download and save all the attachments in an email message with a single tap delete the text of the original email when you reply and automatically save a draft version of an email message by leaving the BlackBerry Hub The BlackBerry Hub has been updated to improve the relevance of suggested contacts The BlackBerry Hub suggests contacts that are associated with the email account you are sending t
204. kBerry Hub or open it from anywhere on your BlackBerry device From the bottom of the screen slide your finger up and to the right 24 User Guide Setup and basics Q Tip Keep your finger on the screen while you peek at the BlackBerry Hub To go back to what you were doing slide your finger back down Show the menus You can find features options and help by exploring the menus Do any of the following e To see more actions that you can perform in an app tap or e To see more actions for a specific item such as a song or picture touch and hold the item Tip To see the names of the icons that appear on the right side of the screen touch and hold the icon Slide your finger off the icon to avoid selecting it e To find the settings and help for an app swipe down from the top of the screen e To find the settings for the device swipe down from the top of screen 25 User Guide Setup and basics Note In an app to find the device settings use two fingers and swipe down from the top of the screen Scroll and move between items Slide your finger to scroll through a list pan a webpage or move between pictures Do any of the following e To scroll slide your finger up and down 26 User Guide Setup and basics G e To move between the BlackBerry Hub and your apps slide your finger left and right cS Ca Use a slider If a slider appears on your screen you can use
205. kbox beside a language you may already have three languages selected Browse the full list of languages and clear a language that you no longer want to use Then select a new input language Select an alternate keyboard layout Some languages have more than one keyboard layout option For those languages you can select the keyboard layout that feels most natural for you to use The QWERTY keyboard layout is available as an option for all languages 1 On the Input Language screen tap one of the enabled languages that you have already selected 2 If more than one option exists in the drop down list tap a layout 3 If you want the layout you ve selected to be the default whenever you use this language tap Make Default Change your voice input language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 Tap Voice Dictation 4 In the Language drop down list tap the language you want to use Keyboard input methods An input method enables you to type words or characters that are not available using the characters on your keyboard layout In some cases input methods give you a phonetic approximation of a word based on the keyboard layout you are using Your device can then suggest a character or diacritic based on the sound you choose 167 User Guide Settings In other cases input methods provide you with gestures and key combinations for languages Some keyboard input methods
206. keyboard is used by many languages it s not confined to a single geographic area Certain languages may have slight variations to the available keys or symbols but the basic keyboard is the same QWERTY keyboard is used for typing in American English European English Czech Danish Dutch Italian Polish Brazilian Portuguese Romanian Spanish Catalan Galician Basque and Vietnamese The basic QWERTY keyboard looks like this folwleTeitiyiul loll tee m e aL W _ The QWERTZ keyboard is used for typing in German Czech and Hungarian The basic QWERTZ keyboard looks like this 173 User Guide Settings The AZERTY keyboard is used for typing in French The basic AZERTY keyboard looks like this The QWERTY QWERTZ and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select For example in French if you tap and hold the letter A the prediction menu displays accented characters for the letter A In Romanian if you press and hold the letter S the prediction menu appears with B among the options Experiment with the keyboard to reveal the keys that contain alternate characters Typing in Thal The Thai keyboard supports the following features e The Thai language has more characters in the alphabet than there are keys on the keyboard As a result there is more than one
207. led in the personal space on your device When you create a calendar event tap the Calendar drop down list Turn on the Add WebEx switch Tap Save On the WebEx Meeting screen enter your WebEx password OWE Ww Tap Schedule WebEx details are added to the notes section of the event Add WebEx details to an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device you can add WebEx details to the existing event 204 User Guide Applications and features Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco WebEx Meetings app must be installed in the personal space on your device When you change an event tap Ef 1 2 Tap 3 On the WebEx Meeting screen enter your WebEx password 4 Tap Schedule WebEx details are added to the notes section of the event and an update with the details is sent to the event participants Edit WebEx details for an existing event If you re the organizer of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device you can edit the WebEx details for the existing event Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be
208. les that you downloaded try searching the File Manager app for apk CAUTION Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry These apps might pose a risk to your device and personal data You should only install apps from trusted sources While most apps designed for Android smartphones can be installed and opened on BlackBerry devices some apps might make use of services that are not supported by BlackBerry 10 OS BlackBerry 10 OS might also replace these services with alternate services Such as mapping services If you don t want to accept these potential risks and limitations you should not install apps from sources other than BlackBerry World Change your Android app installation settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Installing Apps 3 Do any of the following e To allow the installation of Android apps from sources other than the Amazon Appstore turn on the Allow Apps from Other Sources to be Installed switch e Tostop inspecting Android apps and identify apps that are potentially harmful to your device or data turn off the Inspect Apps Before Installing switch Navigating within an Android app In Android apps you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen 224 User Guide Applications and features Do any of the following
209. ll of your data by completing a security wipe If BlackBerry Balance technology is set up on your device depending on the rules set by your administrator you might not be able to remove the password for your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Change Device Password To stop using a password turn off the Device Password switch Related information Change your work space password 251 How do reset my device password if forget it Your BlackBerry device password can t be recovered or changed if you don t enter your current password correctly For security reasons the only way that you can reset your password without knowing your current password is to delete all of your device data You can do this by entering an incorrect device password multiple times BlackBerry recommends that you regularly create and save a backup file on your computer 269 User Guide Security and backup Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked For example you can display a favorite quote emergency contact information or your own contact information so that if you lose your device anyone who finds it can contact you 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Security and Privacy gt Lock Screen 3 Inthe Lock Screen
210. luetooth technology ison turns blue and appears in the upper left corner of the screen To turn off Bluetooth technology tap again Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to Before you can connect your BlackBerry device with another Bluetooth enabled device you must pair them 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth 3 Ifthe Bluetooth switch is off turn in on Your BlackBerry device automatically detects any discoverable devices within range 4 If necessary to scan again for nearby Bluetooth enabled devices tap Refresh 5 Do one of the following If the device that you want to connect to appears in the Devices list tap the device name Complete the instructions on the screen e f the device that you want to connect to appears in the Devices list and has NFC turned on tap Y and tap the back of your device with the device you want to connect to e Ifthe device doesn t appear in the Devices list it might not be discoverable Check that the device is discoverable then try again If you don t know how to check that the device is discoverable consult the documentation that came with the device e Ifthe device doesn t appear in the Devices list and you can t connect by making it discoverable you might need to initiate pairing from the devic
211. messages and chats from different accounts in the BlackBerry Hub e Access your BBM chats groups and channels e Access your text messages SMS e View and update your calendar events and contacts e Copy and transfer files between your device and computer or tablet e Open a browser with a secure connection to view private information from your organization s intranet if your device is associated with a BlackBerry Enterprise Service 10 255 User Guide Productivity and work For more information about using BlackBerry Blend on your computer or tablet visit www blackberry com blackberryblend Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi Fi or mobile network or a computer using a USB cable connection To turn on the mobile network connection 1 On your device on the home screen swipe down from the top of the screen 2 Tap Settings gt Device Connections 3 Turn on the Use Mobile Network switch Using a mobile network connection might result in higher data charges Add BlackBerry Blend to Quick Settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Quick Settings 3 Select the BlackBerry Blend checkbox If you have many quick settings items you can swipe right or left to see BlackBerry Blend Disconnect your device from BlackBerry Blend If you re away from your computer or tablet and want to stop a Bla
212. n tap Ej Tap Apps or Games Tap 8 e To search using a recent search term tap a Tap a recent search term Browse categories The BlackBerry World storefront is divided into two sections games and apps Within each section is a list of categories For example in the games section you can find categories such as arcade games card games and sports games 1 Onthe BlackBerry World home screen tap E 2 Tap Games or Apps 3 Tap a category 4 If necessary tap a subcategory Tip After you browse to a subcategory of apps or games you can filter the list of apps or games to show only free items items for sale or items with a specific star rating To filter a list of apps or games in a subcategory tap All Apps or New Arrivals Tap IB Scan a QR code If you see a QR code you can scan it to find a specific item in the BlackBerry World storefront QR codes commonly appear on websites posters or other promotional materials 1 Inthe BlackBerry World storefront swipe down from the top of the screen 2 Tap fq Delete a recent search term 1 Onthe BlackBerry World storefront home screen tap a 2 Next to a search term tap p3 Turn on private browsing You can turn on private browsing if you don t want your recent search terms to appear on your Search screen or you don t want your recently viewed items displayed on the My World screen 1 Inthe BlackBerry World storefront swipe down from the top of the scre
213. n BlackBerry Maps You can set your route to avoid toll roads highways car sharing lanes or ferries You can also set the type of route that you want to take fastest simplest or shortest 1 Inthe Maps app swipe down from the top of the screen 2 Tap 4 gt Route Options 3 Turn on the switches for the types of things that you want to avoid Tap the type of route that you want to take Recalculate routes While viewing or listening to turn by turn directions you can manually recalculate your directions when you make a wrong turn or would like alternative directions 1 Ifyou are in the street level view to show the navigation bar tap the screen 2 Tap Bi gt A My places In BlackBerry Maps you can find your favorites recent places and contacts places on the My Places tab Add a place to the Favorites screen In the Maps app tap gt Be Tap On the Add Favorite screen select a place from the list or tap New Entry If necessary enter any additional information Tap Save ak WN e Tip You can also add places to the Favorites screen by touching and holding a search result or contact name and tapping To remove a place from the Favorites screen tap gt 2 Tap Favorites Touch and hold the place that you want to remove Tap yy Add your work or home address In BlackBerry Maps you can add your work and home addresses to save time when planning trips and getting directions 228 User Gu
214. n t appearing in my calendar You might need to refresh your calendars In the Calendar app tap gt oF have duplicate calendar entries If you imported calendar entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by deleting duplicates in your address book or by clearing your local data on your device To remove duplicate calendar entries by deleting your local device data do the following 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings gt Accounts 3 Tap 4 Tap Clear Local Calendar CAUTION Clearing your local data will permanently delete any calendar entries that you saved just locally to your device 208 User Guide Applications and features Contacts When you add contacts to the Contacts app on your BlackBerry device connecting with them is easy The Contacts app is integrated with the BlackBerry Hub the BlackBerry Calendar and other apps so you can quickly add contacts to relevant messages and events or share your pictures and videos About the Contacts app If you added an email account or social networking account to your device contacts from those accounts can appear in your contact list It s simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names email addresses or mobile phone numbers Keyboard sh
215. n your computer Go to the files or folders that you want to copy Drag and drop the files or folders Transfer files between your computer and device using a Wi Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi Fi network Before files are moved over a Wi Fi network you are prompted to enter the storage access password oF SN Oo fw NP 10 11 12 On the home screen of your BlackBerry device swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap Network Make note of the IPv4 address Tap lt Tap Storage and Access Turn on the Access using Wi Fi switch Type a storage access password Tap Identification on Network and make note of the Username On your computer do one of the following e If your computer uses a Windows operating system in a Run command type the IP address using the following format XxXx XXX XXX XXX e lf your computer uses a Mac operating system click Go gt Connect to Server Type the IP address using the following format SMD XXX XXX XXX XXX Go to the files or folders that you want to copy When prompted enter the username and storage access password Drag and drop the files or folders 179 User Guide Settings Turn on USB mass storage To use the USB mass storage feature you must have a media card in your BlackBerry device USB mass storage is designed to let you us
216. nary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct The words that you add to your personal dictionary can be edited at any time 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Language and Input gt Spell Check gt Edit Personal Dictionary e To add anew word to your personal dictionary tap g e To edita word that s already in your personal dictionary tap the word e To delete a word from your personal dictionary tap fim Tap next to the word that you want to delete 164 User Guide Settings Creating custom text shortcuts he word substitution feature lets you create your own text shortcuts When you set up shortcuts your BlackBerry device replaces the shortcut with a full word or phrase Tip Word substitution is sometimes known as autotext Turn on word predictions 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Set the Show Predictions switch to On Add a new text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Tap Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word
217. nce trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED NCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM ORA COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE 276 User Guide Legal notice HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR
218. nd delay before the camera takes the picture Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on Icon Description A Auto This mode is the most common mode and is available for the camera video camera and Time Shift mode Use Auto mode to capture a wide variety of everyday scenes Action This mode is available for the camera and Time Shift mode Action mode can help to take pictures of fast moving objects Try this mode when capturing pictures of sports or children Whiteboard This mode is available for the camera and Time Shift mode Whiteboard mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board C Night 96 User Guide Media Icon Description This mode is available for the camera video camera and Time Shift mode Night mode is useful when taking pictures and videos in areas with low light R Beach or Snow This mode is available for the camera video camera and Time Shift mode Beach or Snow mode can help to compensate for the light levels of the bright sand or snow in a picture or video Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you re taking a picture and suggests the scene or mode best suited to those conditions The Auto Suggest
219. need the GPS receiver to be able to connect to GPS satellites Try moving outside or near a window in order to establish a GPS connection I m seeing the interference indicator when try to use the compass The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device Try the following action e Move your device away from metal then rotate and tilt your device until the indicator disappears Browser With the BlackBerry Browser you can browse the Internet stream video switch between multiple tabs download files share links to webpages and more Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device Keyboard shortcuts Browser The Shift key might not be available on your BlackBerry device Action Shortcut Go forward one page Press N Go back one page Press P Find text on a page Press S 233 User Guide Applications and features Action Shortcut Open the address bar Press U Open your bookmarks Press K Open your history Press H Open your tabs Press W Enter reader mode Press R Refresh a webpage Press L Zoom in Press Zoom out Press O Go to the top of a webpage Press T Go to the bottom of a webpage Press B Move down the screen Press Move up the screen Press EIJ anc Go to a website 1 Type a web address or search term i
220. ng to bring your list of messages and notifications into view Jump to the next or previous message 1 In a message slowly slide your finger from the left edge of the message to the right to peek at your list of messages 2 While holding the message open slide your finger up or down to highlight the next or previous message in the list 3 Toopen the highlighted message release your finger Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events start to appear The more you drag the more you see 79 User Guide BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees 1 Inan email tap gt Gall 2 Enter any additional information for the meeting 3 Tap Save Add a contact from the BlackBerry Hub Inthe BlackBerry Hub touch and hold a message 2 Tap Be e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e Toadd the contact as a new contact tap PA 3 Tap Save Refresh your list of messages If
221. nger off the icon to avoid selecting it az DA a Y Move the cursor 1 Tap a word or text field to show the cursor 2 Do any of the following e To move the cursor to another spot drag the circle e To move the cursor one character at a time tap the top bottom left or right of the circle Tip Make sure that you place your finger on the outer part of the circle so that you can still see the cursor B l U Welcomto Black erry Where are my tasks memos and voice notes e Ifyou used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app e Ifyou previously used tasks in BBM Groups you still have access to those tasks in BBM Where do find my files You can find your files in the File Manager app If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology your device data apps and network access are divided into a work space and a personal space The separate spaces help you to avoid accidentally copying work data into a personal 18 User Guide Setup and basics app or displaying confidential work data during a BBM Video chat To switch between your work space and personal space drag your finger down on the middle of the home screen and tap Personal or Work Where can find my device info and passwords Where can find my PIN In B
222. ngs Text messages SMS and MMS Password Keeper entries BlackBerry Link installed on a computer Computer USB cable Previous device must be running BlackBerry Device Software 5 0 or later SIM card Contact info SIM card Previous device must be running BlackBerry 10 or later Back up your device data Using a computer and BlackBerry Link you can back up and restore most of the data on your BlackBerry device You can back up your settings phone history fonts saved searches messages organizer data browser bookmarks and media files You should regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on an Enterprise Mobility Management solution from BlackBerry contact your administrator to verify if you are able to back up and restore your device data 33 User Guide Setup and basics See which version of device software is installed on your previous device If you re switching from a BlackBerry device to see which version of software is installed on your previous device on the home screen of your previous device do one of the following e Click Options gt About e Click Options gt Device gt About Device Versions Switching from a device running BlackBerry Devic
223. ngs tap Touch and hold the item you want to move Drag the item to a different location and release your finger Tap Save If you have many quick settings items you can swipe right or left to see them all Tip You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers Related information Show the menus 25 124 User Guide Overview of device settings Settings Item Description X Airplane Mode Turn off all wireless connections Networks and Connections e Get quick access to airplane mode to turn off all your connections e Depending on your wireless service plan and device model set up connections to the mobile network Wi Fi network Bluetooth enabled devices NFC mobile hotspot and set up Internet tethering a Notifications e Mute BlackBerry Keyboard sounds e Turn on vibrate mode e Turn off Instant Previews and LED notifications e Customize audio and visual notifications for specific apps d e Adjust the overall volume on your device e Assign the volume keys Main Volume e Turn on audio boost for use with your headphones e Add or change social networking and email accounts e Access advanced setup options such as IMAP and Accounts POP xs e Access settings you use frequently e Access these settings at any time by sliding your finger Quick Settings down from the top of the screen e
224. nk 2 Drag the icon or app to a different location on the home screen and release your finger 193 User Guide Applications and features Add folders to the home screen You can organize your app icons by adding folders to the home screen For example you can add a folder for all of the games that you download and a folder for all of your business and productivity apps To hide unused apps you can add a folder to the home screen and put all of your unused apps in that folder Touch and hold an app icon until all of the icons start to blink Drag the app icon on top of another app icon that you want to include in the same folder Type the name of the folder PO NS Tap Create Move an app icon out of a folder 1 Ina folder on the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the app icon to the bottom of the screen and release Rename a folder On the home screen tap a folder At the bottom of the screen touch and hold the folder name Type the new name of the folder POW Ne Tap Rename 194 User Guide Applications and features Deleting apps You can delete apps from the home screen of your BlackBerry device or you can delete the apps that you download from the BlackBerry World storefront Some apps are part of the core BlackBerry experience and can t be deleted Delete a downloaded app from BlackBerry World If you might want to reinstall an app later you can uninstall
225. nk you can remove your device from BlackBerry Link If your device is associated with a BlackBerry ID sign out of BlackBerry ID first 185 User Guide Settings On your computer open BlackBerry Link At the side of the BlackBerry Link window click your device Click Remove Device On a Windows computer click OK On a Mac computer click Remove ce ie a About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username email address and password used to access multiple BlackBerry products and services such as BBM and the BlackBerry World storefront In many situations your BlackBerry ID allows BlackBerry products to work seamlessly without prompting you to enter your username and password If you don t have a BlackBerry ID and you want one you can create it from BlackBerry Link When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend your computer becomes another device that is associated with your BlackBerry ID All your devices associated with your BlackBerry ID appear in BlackBerry Link About remote file access Imagine arriving at a meeting only to discover that a document you need is on your computer Remote file access lets you use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry Link is installed on By default devices you add to BlackBerry Link can access files in the media and documents libraries on your computer as long a
226. nnect Connect to a Wi Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi Fi CERTIFIED Miracast device such as your television or a boardroom projector Note To display your screen on a device that isn t a Wi Fi CERTIFIED Miracast device you can use a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the other device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi If the Wi Fi switch is off turn on the switch Tap Miracast gt Share Screen ak WN a Tap the device that you want to display your screen on To stop displaying your screen on the Wi Fi screen tap Miracast gt Disconnect Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile A VPN profile contains the information that you need to log in to your organization s network over a VPN or Wi Fi connection You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you 146 User Guide Settings If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry some VPN profiles might be automatically added and you don t have to manually add a VPN profile If you don t see an option to add a VPN profile then your administrator has turned off this type of connection J 2 r
227. nsider backing up your data on a computer A security wipe is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded apps media files documents browser bookmarks and settings On the home screen swipe down from the top of the screen Tap x Settings gt Security and Privacy gt Security Wipe 1 2 3 Type blackberry 4 Tap Delete Data When the security wipe is complete your device is turned off automatically To turn on your device press the Power Lock key Tip If you are planning to give away or recycle your device remember to also remove your SIM card and media card Related information Delete your work space 251 Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted You can turn off access to certain apps features and content You can also restrict incoming phone calls and messages to people in the Contacts app Parental Controls settings are protected with a password making them difficult to change or turn off without your knowledge You can set your device so that the Parental Controls password is required to add an email or social networking account or to purchase an app from the BlackBerry World storefront Note If BlackBerry Balance technology is turned on the Parental Controls feature is not available Restrict or limit access to features and content On the home screen
228. nto the address bar at the bottom of the BlackBerry Browser 2 Press Bi Tip To maximize your screen space the address bar disappears after a few seconds To bring it back swipe down on the screen Change the current search engine After you change the search engine the BlackBerry Browser continues to use the new search engine until you change it again 1 While you re typing a search term in the Browser tap the search engine icon in the top right corner of the screen 2 Tap the search engine that you want to use Add a new search engine You can add search engines so that they are available in the drop down list when you search for a term in the BlackBerry Browser Note This feature is not available for some search providers 234 User Guide Applications and features Open the BlackBerry Browser Navigate to a search engine for example www wikipedia org Search for a term or subject On the search results page tap gt g Tap Add gr B w0 IN Remove a search engine Open the BlackBerry Browser and type a search term in the address bar Tap the search engine icon in the upper right corner of the screen Touch and hold a search engine Tap F a E Using Browser tabs Just like on your computer s browser you can open multiple webpages in tabs and switch between the tabs quickly Open switch between or close tabs In the BlackBerry Browser tap E e Toopena tab tap El e To switch
229. ny software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on BlackBerry Enterprise Service 10 contact your administrator to verify if you are able to back up and restore your device data Set backup preferences in BlackBerry Link You can customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file On a Windows computer do the following 1 Open BlackBerry Link 2 Atthe side of the BlackBerry Link window click your device 3 Click Back Up amp Restore By default BlackBerry Link performs a quick backup of your device including all data except your media files and applications 4 To back up specific data do one of the following e Select the Full Backup option This option backs up all of your device data e Select the Custom Backup option Click Configure Select the checkboxes beside the data that you want to include in your backup files On a Mac computer do the following m Open BlackBerry Link At the side of the BlackBerry Link window click your device 3 Click Back Up amp Restore 9 By default BlackBerry Link backs up all of your device data 4 To back up specific data do the following e Select the Select data to include in your backup files checkbox e Select the checkboxes beside the data you
230. o your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and send Facebook messages all from the BlackBerry Hub If you add a Twitter account you can compose tweets stay up to date on your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through the BlackBerry Hub Calls and voice mail You can make calls directly from the BlackBerry Hub The BlackBerry Hub shows you the calls that you made and received including any missed calls and voice mail messages Upcoming events Without leaving the BlackBerry Hub you can peek at upcoming meetings events and if you add your Facebook account friends birthdays Notifications The BlackBerry Hub collects your notifications about new PIN messages time zone changes software updates third party apps and more Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub Tapping on these notifications opens the SIM Toolkit app 60 User Guide BlackBerry Hub and email Keyboard shortcuts BlackBerry Hub In the list of messages Action Shortcut Compos
231. oads folder If necessary enter the username and storage access password e lf your computer uses a Mac operating system open the media downloads folder If necessary enter the username and storage access password Paste the certificate into the media downloads or media downloads folder On your device tap lt gt Security and Privacy gt Certificates gt Import 10 Follow the instructions on the screen About smart cards You can use a smart card and your device password to unlock your BlackBerry device You can also use smart card certificates to send S MIME protected messages Smart cards store certificates and private keys You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card Private key operations such as signing and decryption use the smart card Public key operations such as verification and encryption use the public certificates on your device Use two factor authentication You can use a smart card and your BlackBerry device password to unlock your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Authenticator Settings e Toset your device to use a smart card to unlock your device or your work space in the Smart Card User Authenticator drop down list tap Device or Work 274 User Guide Security and backup e To set your device to remember the
232. obile network check that data services are turned on On the home screen swipe down from the top of the screen Tap 3 gt Networks and Connections gt Mobile Network Make sure the Data Services switch is turned on can only see email for the last 30 days For some types of email accounts by default your BlackBerry device initially syncs email for the past 30 days To change this setting on the home screen swipe down from the top of the screen Tap 4 gt Accounts Tap the email account Tap 3 In the Sync Timeframe drop down list tap an option Tap Save can t find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device your administrator might have turned on a policy that separates the BlackBerry Hub into a work view which contains your messages and notifications for only your work account and a personal view which contains your messages and notifications for only your personal accounts To see the work view in the BlackBerry Hub tap gt Switch To Work can t see the recipients for a message To see the other recipients of a message and the account that you received the message in in the message at the top right corner of the screen tap the arrow can t send or forward a text message You might not be able to forward an SMS or MMS message if the content of the message includes copyright protected information If you use a work account that is supported by a BlackBerry Enter
233. olding the mute key turn on the Activate With Mute Key switch e To open the BlackBerry Assistant with the mute key while your device or screen is locked turn on the Allow Activation When Locked switch e To censor offensive words in your voice interactions turn on the Censor Offensive Words switch Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device The Calendar app presents the info so that you can view all your meetings appointments tasks alarms and events in one place About the Calendar app If you subscribe to public calendars such as movie theater calendars or school calendars the events from those calendars can also appear in the Calendar app Even if you don t add any accounts to your device you can still use the Calendar app to create and manage meetings appointments and events Keyboard shortcuts Calendar app Action Shortcut Go to today Press T 199 User Guide Applications and features Action Shortcut Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day week or month Press P Go to the next day week or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S Edit an event Open an event and press E Subscribe to a pu
234. olutions e Check that airplane mode is off If airplane mode is on the option to turn on the mobile network is unavailable To turn off airplane mode on the home screen swipe down from the top of the screen Tap Settings Turn off the Airplane Mode switch e Check that the connection to the wireless network is on To check your connection on the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Network Check that the Mobile Network switch is on e Check that your BlackBerry device is connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e If your device uses a SIM card verify that it is correctly inserted into your device e lf your device normally connects to a CDMA network and your device supports international roaming check that your device is in roaming mode and that your SIM card is correctly inserted into your device Wi Fi connections A Wi Fi network connection is one way to get data services on your BlackBerry device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries 142 User Guide Settings to use the mobile network for basic data functions such as using the Internet or downloading apps Y
235. om a sentence to a paragraph the longer you hold Tap sje to expand the selection to a word Tap to expand the selection to a whole paragraph To select more published text such as in a browser or PDF file move the cursor indicator handles to highlight the whole section of text To select more text in a text editor such as an email message place the cursor at the beginning of the text you want to select Touch and hold and drag the circle of interest on the screen to highlight the whole section of text Touch and hold g Move your finger over the keyboard to move the circle of interest to move the circle on the screen over the whole section of text Double tap the BlackBerry Keyboard to open the circle of interest Move your finger over the keyboard to move the circle to the text To dismiss the selection tap anywhere on the screen Cut copy and paste text Select the text that you want to cut or copy Lift your finger off the screen The text editing menu appears Do one of the following e To cut the text tap the highlighted text Tap g To paste the text touch and hold the location where you want to paste the text and then release your finger Tap l Delete text using the BlackBerry Keyboard On your BlackBerry Keyboard swipe from right to left to delete a word 162 User Guide Settings If you are typing in a right to left language swipe from left to right to delete a word Selecting word sugge
236. omplete the instructions on the screen Once you have completed the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password 42 User Guide Phone and voice Phone and voice Phone While on a call you can switch between the speakerphone headset and handset mute a call or start a conference call by making another call You can also open the dial pad make notes while on a call and move a call to BBM Video Phone icons Incoming calls Icon Description To answer a call touch and hold the circle and slide your finger to the left D lt dC To decline a call touch and hold the circle and slide your finger to the right Send a message with the Reply Now feature Silence the ring tone During a call Icon Description dA Turn on the speakerphone G Mute a call A Take notes during a call t Start a conference call E Show the dial pad b4 Merge calls to start a conference call 43 User Guide Phone and voice Icon Description p gt Split a conference call into multiple calls pi Move a call to BBM Video Making and receiving calls
237. on If you still can t see your computer files on your computer try any of the following e Verify that your computer is turned on and not in sleep mode e Verify that your computer has an active Internet connection e Confirm that you are signed in to your BlackBerry ID in BlackBerry Link e Verify that the files that you want to access are in the location that is specified in BlackBerry Link e Some work or public networks might prevent you from accessing your files on your device Try connecting to a different network and try again don t see my device in BlackBerry Link On your device try the following Swipe down from the top of the screen Tap 3 Settings In the BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e lf your device is connected to a mobile network instead of a Wi Fi network in the Device Connections section turn on the Use Mobile Network switch 191 User Guide Settings In the Device Connections section verify that the Allow Connections switch is turned on On your computer try the following Turn off synchronization applications or antivirus applications temporarily Sign out of BlackBerry Link and sign in again Reset your BlackBerry ID username and password at www blackberry com bbid If you re using antivirus software on your computer check that the firewall is not blocking your connection to BlackBerry Link can t create a backup
238. or BlackBerry devices app see the LinkedIn User Guide Joyn With joyn you can chat call send pictures and share videos with your friends and contacts who aren t using a BlackBerry 10 device If your wireless service provider supports joyn the icon appears beside your contacts who are using joyn About joyn Do you have friends and contacts who aren t using a BlackBerry 10 device If so you can chat call send pictures and share videos with these contacts using joyn If your wireless service provider supports joyn within the Contacts app or the Phone app the icon appears beside contacts who are using joyn so that you can easily find other users joyn for BlackBerry 10 might not be available on your device depending on your wireless service provider For information about fees or conditions that might apply when using this application contact your wireless service provider 86 User Guide BlackBerry Hub and email Start a joyn chat 1 In the Contacts app or in the contact details view tap beside a contact s name 2 Do any of the following e Type your message e Tap an emoticon e To attach a picture or file tap ng 3 Tap Send Tip You can find start and reply to your joyn chats in the BlackBerry Hub Invite other joyn contacts to a chat Have something you need to discuss with a group You can chat with more than one person to help make decisions faster and keep everyone informed At the bottom o
239. ork data and personal data are displayed together BlackBerry Hub BlackBerry Assistant BlackBerry Remember 253 User Guide Productivity and work Description Apps and features e Calendar e Contacts These apps and features are available in your work space e Adobe Reader and personal space Depending on which space you open BlackBerry Maps an app in you can access either your work data or personal BlackBerry Browser data You can open two instances of these apps at the same e Documents To Go time e File Manager Depending on the rules set by your administrator some e Pictures apps might not appear in your work space Can use personal apps on my work s network If your administrator turns on BlackBerry Balance technology depending on the rules set by your administrator you or your administrator can allow work apps to access your organization s Wi Fi or VPN network On the home screen swipe down from the top of the screen Tap 4 Settings gt BlackBerry Balance If the Allow Personal Apps to Use Work Networks switch is on you can use personal apps on your organization s network If personal apps aren t allowed to use your organization s networks and if a personal network isn t available personal apps that need access to the Internet might not work Where is my picture that just took If your BlackBerry device uses BlackBerry Balance technology attachments saved from work email messages are only acce
240. ormation with information from your BBM profile Changing your profile information in the Games app doesn t affect your BBM profile In the Games app tap gt o e To change your profile picture tap Choose a picture Scroll through the pictures on your BlackBerry device and tap the one you want to use e Touse the picture that is already associated with your BBM profile tap Use BBM picture e Tochange your app name tap the text field below Display Name 121 User Guide Media e Tochange the email address that is associated with your account tap the text field below Email Address e Set the Public profile switch to On or Off Invite a friend to the Games app You can add friends to the Games app to view the games they re playing compare your high scores and recommend games Note The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends they won t appear anywhere else Do any of the following e Inyour timeline tap a player e To invite your friends to the Games app using other ways such as by email looking up a username or by inviting friends of your current friends tap By gt i Tip To remove a friend from the Games app navigate to the friend s profile Tap A Add a game Use the Games app to discover your next favorite game that you can buy or download for free 1 Do any of the following e In your timeline tap a game that interests you e To
241. ortcuts Contacts Action Shortcut Search for a contact In the contact list start typing a contact s name Edit a contact In the contact list tap a contact Press E Go to the top of a contact s details In acontact s details press T Go to the bottom of a contact s details In a contact s details press B Adding contacts to the Contacts app There are a variety of ways that you can add contacts to the Contacts app Add a contact to the Contacts app 1 Inthe Contacts app tap BA 2 Enter the information for the contact For additional fields tap i 3 If you have a work account and BlackBerry Balance is set up on your BlackBerry device to save the contact in your work space at the top of the screen tap Work After you start adding the contact information you can t save the contact in your personal space 4 Tap Save Tip To choose the account or storage location for a contact tap the Save to button at the top of the screen Select the checkbox beside an account or storage location 209 User Guide Applications and features Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another When you insert a SIM card into your BlackBerry device you can view contacts that are stored on the SIM card in your contact list You can copy the SIM card contacts to your devi
242. ote 2 Enter your account information e f necessary change any sync settings e If you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address Pe OO OTe NS Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device 62 User Guide BlackBerry Hub and email Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If your organization hasn t upgraded to BlackBerry Enter
243. ou can leave Wi Fi turned on so that when you re in range of a saved Wi Fi network your device can connect to it automatically Connect to a Wi Fi network When you connect to a Wi Fi network your BlackBerry device saves the network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your device connects automatically 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Wi Fi 3 Ifthe Wi Fi switch is off turn it on 4 Tap a network e Ifthe screen requesting a password appears enter the password for the Wi Fi network Tap Connect e Ifyou have access to the Wi Fi router and you want to use Wi Fi Protected Setup tap O Complete the instructions on the device screen 5 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device on the home screen swipe down from the top of the screen Tap Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manually On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi gt 1 2 3 Inthe SSID field enter the name of the network 4 Select the network s security type and specify any additional information For what information you should specify you can speak
244. our BlackBerry device including data usage while roaming and the total amount of data used by the apps on your device You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use Related information Monitor your wireless data usage 158 Manage your mobile data settings 141 Set a monthly data limit notification 142 Settings menus A new gesture lets you open the Quick Settings menu when you are in an app Use two fingers to swipe down from the top of the screen to open the Quick Settings menu And you can now rearrange the options in the Settings menu Move options that you access frequently to the top of the Setting menu to make them more accessible to you 11 User Guide Setup and basics Related information Customize your device settings 124 Show the menus 25 Advanced interactions g Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster Advanced interactions let you control the behavior of your device when you move it in a certain manner For example you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface Related information Advanced interactions 29 Security To improve the security of information on your BlackBerry device you can control what appears in notifications on the screen when your
245. our video do one of the following e To save your changes tap Save e To discard your changes tap H Ta Change the length of a video 1 Inthe Videos app touch and hold the video that you want to change 2 Tap f gt p 3 Touch and hold the paddle icons and slide your finger until your video is the length that you want The section of video that plays for the length of time between the paddle icons is the length of the revised video 4 When you re done changing the length of the video do one of the following e To save your changes tap Save e To discard your changes tap H Ta Enhance a video You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness contrast saturation and more In the Videos app touch and hold the video that you want to change Tap f gt Tap an editing option If necessary move the slider to achieve the effect that you want ON at e E When you re done editing your video do one of the following e To save your changes tap Save 111 User Guide Media e To discard your changes tap gt Sm Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add slow motion to a video 1 In the Videos app touch and hold the video that you want to change 2 Tap f gt 3 Tap 4 Touch and hold the paddle icons and slide your finger until th
246. out supported video formats search the Help The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag Info can include text websites and other URIs phone numbers email addresses and connection information You can copy the smart tag to an NFC tag display it as a QR Code or you can pass the smart tag directly to another BlackBerry device The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later Instead of handing out business cards try creating your own smart tag that contains your contact information so that with just a click recipients can call text or send you an email Have an event coming up Try making a smart tag that contains the event information then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Scan a QR Code barcode or an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model When you scan a QR Code or barcode by using the Smart Tags app your device saves the information as a smart tag When you scan an NFC tag your device opens the information in the corresponding application type You can save the informa
247. own from the top of the screen 2 Tap gt Units of Measure 3 Tap Change Device Settings Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route or want to avoid certain things on your route such as highways toll roads car sharing lanes or ferries you can change your default settings 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Route Options Switch between voice guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Navigation Audio 3 Tapan option Turn on Night Mode 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Night Mode 3 Doone of the following e Tap Automatic e Tap On e Tap Off 230 User Guide Applications and features Change the map language to local In BlackBerry Maps you can set the map text to display in the language specific to the map or area that you re currently viewing 1 Inthe Maps app swipe down from the top of the screen 2 Tap gt Map Settings 3 Tap Local About location services You can turn on location services so that location based applications and services like BlackBerry Maps can find your location Location based applications can use GPS technology and other information to provide you with information such as driving directions
248. p gt um 3 Tap the radio station that you want to listen to Note After you scan for radio stations the next time that you use the FM Radio the list of radio stations that you scanned for appears under Local Stations 119 User Guide Media Manually tune to a radio station In the Music app tap gt F Tap Slide your finger to the radio station that you want to tune to AUV Ne Tap Tune to Tip When you select the station that you want to tune to to hide the station numbers tap Tune to Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device After you have tuned to a station do any of the following e To mute the station tap 4 To start listening to the station again click p gt e Togo to the next or previous station tap p gt or kK e To search for a station tap gt a Or p gt e To change where the sound is coming from tap gt Q Select a type of speaker e To change the volume press the Volume up or the Volume down key Note If you close the Music app while listening to the radio the radio stops playing Add a radio station to your Favorites To mark a radio station as a favorite do one of the following e When astation is playing beside the station numbers tap e Onthe FM Radio screen under Local Stations touch and hold a station Tap x Tip To listen to a station that you marke
249. p 4 Settings gt Security and Privacy gt Lock Screen 3 Turn onthe Show Sender Only switch Troubleshooting Notifications and ring tones If the notifications and ring tones on your BlackBerry device aren t functioning in the way that you expect them to consult the following troubleshooting topics 56 User Guide Phone and voice My device doesn t ring or vibrate when receive a call or message Try the following actions e Onthe home screen swipe down from the top of the screen Verify that Silent Mode isn t turned on e Ifyou created a custom alert for a contact in the Contacts app tap a contact Verify that the Volume setting isn t set to Silent and that the Vibration setting isn t set to Off My device doesn t display Instant Previews If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Instant Previews My device doesn t display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Lock Screen Notifications when your work space is locked Voicemail Depending on your service provider there are two different types of voicemail available on your BlackBerry device standard voicemail and a visual voicemail service With standard voicemail you can set up your voicemail access number and password so you can qu
250. pace is transferred Any data that is wirelessly backed up or synchronized with an online account isn t transferred to your new device 1 On your computer download and install BlackBerry Link from www blackberry com BlackBerryLink 35 User Guide Setup and basics Open BlackBerry Link Connect your current BlackBerry device to your computer using a USB cable Complete the instructions on the screen When prompted connect your new BlackBerry 10 device using a USB cable Oy Or GN Complete the instructions on the screen Transfer data using a media card This data transfer option is available if you re switching from a BlackBerry device running a version of BlackBerry 7 When you switch to a new BlackBerry 10 device using a media card you can move alarm settings BBM contacts BlackBerry Browser bookmarks text messages SMS and MMS phone history and wireless connection profiles This feature is designed to move the data in your personal space but not the data in your work space Only the data saved locally in your device storage space is transferred Any data that is wirelessly backed up or synchronized with an online account isn t transferred to your new device 1 On your previous device click Setup gt Device Switch 2 Click Using a Media Card gt Save Data 3 Complete the instructions on the screen 4 When the backup is complete remove the media card from your previous device and insert it into your BlackBerry 1
251. ported settings and data to a new device anage multiple devices on your computer that use the same or a different BlackBerry ID e Update or reinstall your device software BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running BlackBerry PlayBook OS 2 1 To download the latest version of BlackBerry Link to your computer visit www blackberry com BlackBerryLink Related information About BlackBerry Blend 255 Disconnect your device from BlackBerry Blend 256 184 User Guide Settings Set up your computer with BlackBerry Link The first time you open BlackBerry Link you can give your computer a display name that identifies your computer on your device and in BlackBerry Link BlackBerry Link displays the default pictures videos and documents libraries on your computer that you can sync with and access from your device To set up your BlackBerry ID with BlackBerry Link make sure that your computer is connected to the Internet On your computer open BlackBerry Link 2 Type a display name for your computer Click Next Select the music sources on your computer such as Windows Media Player or iTunes On a Mac computer you can also select the folders for your Documents library 4 Ifyou have an Internet connection sign in to or create a BlackBerry ID 5 Select the checkboxes beside the devices you want to grant remote file access to Click Finish Set up your device in Bla
252. previous device since many of your apps and settings are associated with your BlackBerry ID For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID as many of your apps and settings are associated with it 1 On the home screen of your old device click Options 2 Depending on your device do one of the following e Click Third Party Applications gt BlackBerry ID e Click Device gt BlackBerry ID e Click BlackBerry ID How do reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following 41 User Guide Setup and basics e To reset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen e To reset your password on your BlackBerry device when you are prompted to sign in with your BlackBerry ID click Forgot Password Answer your security question and c
253. primary character To type an accented version of a character press and hold the primary character Then you can select the accented character To type a symbol tap 123 To view more symbols swipe down on the keyboard 171 User Guide Settings Character guide for Russian The typical Russian keyboard with Cyrillic characters looks like this Tonilw Tex e rw fiai oor mamaaa eken e e i Typing in Hebrew The Hebrew keyboard supports the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type a letter from the Latin based alphabet using a QWERTY keyboard layout you can press and press a letter e To type a symbol tap 123 To view more symbols swipe down on the keyboard Character guide for Hebrew he typical Hebrew keyboard looks like this Eee eTa zr xoljcalval Wea nnf uy Typing in Japanese The Japanese keyboard supports the following features e Word prediction and flicking word suggestions up onto the screen if you have this feature turned on To type a letter from the Latin based alphabet using a QWERTY keyboard layout you can press and press a letter Typing in Korean The Korean keyboard supports the following features 172 User Guide Settings e The Korean language has more characters in the alphabet than there are keys on the keyboard
254. prise Server your administrator might not allow you to send text messages but you might still be able to receive text messages can t attach a file to a text message The file might be too large or your wireless service plan might not support MMS messaging which is required to attach files to text messages Contact your service provider for more information BBM With BBM you can chat and share in real time with your BBM contacts and know when someone has read your message Type talk or post You decide the best way to communicate with people in BBM 85 User Guide BlackBerry Hub and email For more information see the BBM User Guide Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends Send messages chat with your friends invite new friends upload pictures to your Facebook account and more For more information on Facebook for BlackBerry devices see the Facebook User Guide Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go You can post tweets send direct messages to friends search Twitter add pictures to your tweets and more For more information on the Twitter for BlackBerry devices app see the Twitter User Guide LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues Send messages share updates add connections and more For more information on the LinkedIn f
255. prise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap 3 gt Work Account 2 Enter the username activation password and server address for your account w Tap Done After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync the messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap 3 gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email turn off the Push switch To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN turn on the Use VPN switch e Tochange how far
256. quickly go to a website without opening the browser first On a website tap gt a 236 User Guide Applications and features Save a webpage You can save a webpage in HTML format so that you can access the webpage when you re offline or send the webpage as an attachment 1 On a webpage tap ea gt B 2 Choose the location that you want to save the webpage in Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser You can set a specific home page show thumbnails of the webpages that you visited recently or frequently or open the webpages that were open in your previous Browser session 1 Inthe Browser tap gt 3 gt Display and Actions 2 Tap the On Startup Show drop down list e Toseta specific home page tap My Home Page Type a web address e Toshow thumbnails of the webpages that you visited recently or frequently tap New Tab Page e To open the webpages from your previous Browser session tap My Tabs From Last Time Turn on Adobe Flash support 1 Inthe Browser tap gt 3 gt Display and Actions 2 Turn on the Adobe Flash switch Bookmarks and browsing history Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser Bookmark a favorite webpage On a webpage tap gt La View your Browser bookmarks In the BlackBerry Browser tap gt EJ 237 Us
257. r BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Networks and Connections gt Bluetooth gt 3 3 Select the Connect to the last device when turned on check box Supported Bluetooth profiles Your BlackBerry device is a Bluetooth Smart Ready device and supports the profiles that follow If your device is associated with a work account your administrator might disable use of a profile Profile Description Advanced Audio Distribution Profile A2DP This profile allows you to stream audio files from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits Audio Video Remote Control Profile AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device Generic Audio Video Distribution Profile GAVDP This profile allows you to stream audio and video content from your BlackBerry device to Bluetooth enabled devices such as music players stereo headphones stereo speakers laptops and desktop computers Generic Object Exchange Profile GOEP This profile allows you to share files between your BlackBerry device and a Bluetooth
258. r device before you can connect to the network For more information talk to your administrator e Ifyou use EAP TLS to connect to a Wi Fi network check that you installed your authentication certificate on your device The authentication certificate must be installed on your device before you can connect to the network For more information talk to your administrator Ifyou need to contact a support representative you can access diagnostic information by tapping 3 onthe Wi Fi settings screen To copy the log information to send to your support representative in the Diagnostic Information drop down list tap Logs Tap Copy Logs Mobile Hotspot When you use Mobile Hotspot mode your BlackBerry device creates a Wi Fi network that other Wi Fi enabled devices can connect to so that they can use the Internet through your mobile network connection Sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection but because this feature uses the mobile network you might incur high data charges On some mobile networks services such as email and BBM might not be available while Mobile Hotspot mode is on After you set up Mobile Hotspot mode on your BlackBerry device connecting to the mobile hotspot with a Wi Fi enabled device is a lot like connecting to any regular router Before you use Mobile Hotspot mode read the
259. r device is locked that is different from your home screen wallpaper 1 Opena picture 2 Tap amp gt Wallpaper You can edit the picture by cropping adding filters and more 3 Tap Done 4 Select Lock Screen Home Screen or Both 5 Tap OK Tip When all of your apps are closed you can set the option to show only your wallpaper Swipe down from the top of the screen Tap Settings gt Display Turn on the Show Wallpaper When All Apps Are Closed switch You can swipe right to see all of your app icons Turn on rotation lock 1 Onthe home screen swipe down from the top of the screen 2 Tap Use your device as a flashlight You can add the option to use your device as a flashlight to the Quick Settings menu 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Quick Settings 3 Select the Flashlight checkbox Turn off icon labels in the action bar By default labels appear under icons in the action bar at the bottom of the screen The labels identify and explain the signature actions available to you If you turn off this setting icon labels don t appear unless you touch and hold the icon in the action bar To turn off the labels Tip You can slide your finger between icons to see the labels To avoid selecting an option slide your finger outside of the action bar 177 User Guide Settings 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt D
260. r in the Remember app If your device is set up to use BlackBerry Balance you might need to enter your work space password to access all of your folders and entries 1 Inthe Remember app at the top of the screen tap Work Space is Locked 2 Enter your work space password 262 User Guide Productivity and work Documents To Go Using Documents To Go you can create edit and format Microsoft Word documents and Microsoft Excel spreadsheets You can also edit view and present Microsoft PowerPoint presentations on your BlackBerry device For more information on Documents To Go see the Documents To Go User Guide Print To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network For more information on Print To Go see the Print To Go User Guide BlackBerry World for Work nthe BlackBerry World for Work storefront you can find apps that your company recommends and apps and games that your company allows you to install Apps that are required or recommended by your company are found on the Company Apps screen while the apps that your company allows you to install are on the Public Apps screen BlackBerry World for Work is located in the work space on your BlackBerry device The apps and games that you download from BlackBerry World for Work can be used only in your work space You can buy apps from BlackBerry World for Work using
261. re 2 Set the Public profile switch to On 123 User Guide Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control You can take it out of the box and get started and you can tailor and optimize your device to your needs Get acquainted with all the options and discover more about what your device can do 1 Onthe home screen swipe down from the top of the screen 2 Tap x Settings Tip You can also customize the order of items in the Settings list In the Settings list swipe down from the top of the screen Tap Touch and hold beside the item you want to move Drag the item to a different location and release your finger When you are finished swipe down from the top of the screen and tap Done Customize your Quick Settings The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use most often You can choose which settings appear as well as their positions so that you can quickly get to the settings that are most important to you Quickly put your BlackBerry device into airplane mode or bedside mode turn off your alarm or turn on the flashlight 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Quick Settings e Toadd or remove items from your quick settings select or clear the checkboxes e To change the positions of items in your quick setti
262. re sorted tap Sort gt Name Date Type or Size e To change the order of your files and folders tap Order gt Ascending or Descending 246 User Guide Select multiple files 1 Tap H 2 Tap gy 3 Tap the items that you want to select To deselect an item that you have tapped in error tap the item again Transferring files Share files 1 Touch and hold a file 2 Tap y 3 Choose a destination Tip To share multiple files tap gt Tap the files you want to share Tap Move a file Touch and hold a file or folder 1 2 Tap D 3 Navigate to where you want to move the file 4 Tap Move Copy a file 1 Touch and hold a file or folder 2 Tap 3 Navigate to where you want to copy the file or folder 4 Tap Paste Applications and features 247 User Guide Applications and features Working with zip files Zip files and folders Zip your files to help reduce memory space You can zip a single file or folder or zip multiple files or folders You can also zip all of the files in a particular folder using the Zip All option Touch and hold a file or folder e To zip a single file or folder tap M e To zip multiple files or folders tap Tap the files or folders you want to zip then tap M Unzip a file You can unzip files and also preview their contents When you unzip a file a folder is created with the same name as the zip file The unzipped contents can be viewed in t
263. resolution that stories are saved in turn on or turn off the Save in 1080p Resolution switch e Tochange the location where stories are saved to turn on or turn off the Save to Media Card switch Change your story settings In BlackBerry Story Maker tap a story While the story is playing tap the screen Tap gt x Do any of the following Poo Ne e Toremove titles and credits from your stories turn off the Titles and Credits switch e Toremove collages from your stories turn off the Arrange Pictures in Collages switch e To arrange pictures and videos in chronological order turn off the Automatically Reorder Media switch e To keep videos the length that you recorded them turn off the Automatically Trim Videos switch 117 User Guide Media e To automatically adjust the length of stories to match the music you choose turn on the Adjust Length of Story to Music switch Note If a switch is grayed out it means that the theme currently used in your story doesn t support that setting or that the story doesn t contain any media affected by that setting Media sharing You can use your BlackBerry device to share your media files in a variety of ways including using Play on and DLNA Certified devices About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi Fi CERTIFIED Miracast devices and DLNA Certified devices such as computers TVs or other home entertainment equipment
264. rom the top of the screen Tap gt Keypress Speed Dial 1 2 3 Touch and hold a contact or number 4 Tap E Hide your speed dial list on the Calls screen 1 Inthe Phone app tap 4 2 Swipe down from the top of the screen 3 Tap Ea 48 User Guide Phone and voice Call waiting call forwarding and call blocking Block calls When you block calls you can block all incoming or all outgoing calls and all incoming or all outgoing calls when roaming Contact your wireless service provider for more info on blocking specific phone numbers Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Blocking 3 Turn on any of the switches The first time that you turn on call blocking you are prompted to create a password to lock your call blocking settings To change your call blocking password complete steps 1 and 2 and tap my Turn on or turn off call waiting Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2 Tap gt Call Waiting 3 Turn on or turn off Call Waiting Set up call forwarding Depending on your wireless service provider this feature might not be available In the Phone app swipe down from the top of the screen Tap gt Call Forwarding 1 2 3 Turn on any of the switches 4 To change the n
265. rry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns f malicious software is discovered in an app or game after it s available the app or game is removed from BlackBerry World Android apps Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore Downloading and installing Android apps from the Amazon Appstore 223 User Guide Applications and features Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore After you download an app from the Amazon Appstore tap Install at the top of the screen You can also check out the Help screen in the Amazon Appstore for more info Downloading and installing Android apps from other Sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games you can also get Android apps and games from various third party websites and mobile market apps Most websites and mobile market apps include an installation button that appears after you download an Android app file You can also install an app file by opening it in the File Manager app on your BlackBerry device If you can t find an app file that you downloaded you can search for the app name in the File Manager app Most Android apps include the file name extension apk To search for all the Android app fi
266. ry might need to be replaced Only use a battery that is approved by BlackBerry for your device model To replace the battery contact your service provider F The battery isn t connected For assistance contact your service provider Check your battery power level 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt App Manager gt Device Monitor Tip To quickly check the percentage of battery power remaining from the bottom of the screen slide your finger up to the middle of the screen The battery percentage appears in the upper left corner of the screen Monitor the battery life memory usage CPU usage and storage space on your device You can check how much battery time and power you have remaining how much device memory is being used and how much storage space is available You can also monitor which apps and services are using the most battery power device 131 User Guide Settings memory storage space or CPU resources and you can close or delete some apps to help save battery power or improve the device performance 1 On the home screen swipe down from the top of the screen 2 Tap 8 Settings gt App Manager gt Device Monitor 3 Tapa type of statistics Tip On the Battery and CPU screens you can view device and usage statistics from different time frames To change the time frame for the statistics on the Battery or CPU screens at the top of the screen tap w
267. s On the Image Size screen tap a size Tap Send Add a BCC recipient to an email 1 While composing a message tap gt FA 2 Type a contact name or email address Send an email or a meeting invitation when composing another message When you compose an email you can also send a meeting invitation to a recipient or send a separate email 1 While composing a message touch and hold a name in the To CC or BCC field 71 User Guide BlackBerry Hub and email 2 Doone of the following e Tosend a separate email to the recipient tap 5 e To send a meeting invitation to the recipient tap Gal e Toadd the recipient to your Contacts tap E f Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format 1 Inanemail tap Bi 2 Tap El Change text formatting in an email Bold italicize and underline text create ordered and bulleted lists and change the font size and colors 1 While composing a message tap Af 2 Use the formatting toolbar to apply formatting to your text Forward a text message 1 Inthe BlackBerry Hub touch and hold a text message 2 Tap gt Managing messages Stay organized by managing your messages in the BlackBerry Hub You can file messages flag important messages or save draft messages for later Delete a message In the BlackBerry Hub do any of the following e To delete a single mess
268. s they are associated with the same BlackBerry ID you use in BlackBerry Link You can turn off remote access for specific devices Access files stored on your computer To use this feature BlackBerry Link must be open on your computer and associated with your BlackBerry ID By default remote file access is turned on when you add a new device to BlackBerry Link On your computer you can specify the folders that you want to access Connect your device to a wireless network For example a Wi Fi network On the home screen on your device swipe down from the top of the screen Tap Settings gt Device Connections Turn on the Allow Connections switch Tap the computer that you want to access DIe UNEP In the File Manager app tap If BlackBerry Balance is enabled on your device use the File Manager app in your personal space Tip Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off 186 User Guide Settings Edit or delete a file On your device do one of the following e To edit a file that s stored on your computer tap the file If your BlackBerry device supports editing the file tap If you save your changes in the default location indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer e To permanently delete a file from your device that s stored on your computer touch and hol
269. s while roaming under MMS in the Auto Retrieval Mode drop down list tap Home Only e Tochange the background color of text message conversations turn the Dark Background switch on or off Change advanced settings for text messages With the advanced settings for SMS and MMS messages you can allow special characters change your routing preference and more 1 Inthe BlackBerry Hub tap JJ gt x gt Text Messages gt lt 2 2 Make your changes 3 Tap Save Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you re using your BlackBerry device in certain geographical locations for example to tell you about local weather conditions There is no charge associated with these messages but you can turn off them off if you d rather not see them In the BlackBerry Hub tap gt 4 gt Cell Broadcast e To turn off all cell broadcast messages turn off the Enable Cell Broadcast switch e To turn off messages from a specific channel beside a channel tap Remove Update your Facebook Twitter or LinkedIn status from the BlackBerry Hub 1 Inthe BlackBerry Hub tap 83 User Guide BlackBerry Hub and email Tap Facebook Twitter or LinkedIn Tap fe Type your status of wh Tap Post Tweet or Send Make a phone call from the BlackBerry Hub l Tap gt Calls 2 Tap H About public warning messages Public warning systems are used to send alert messa
270. sic punctuation such as comma period exclamation mark question mark colon and semi colon and 123 However if you are in a browser the touch screen keys include g underscore hyphen colon forward slash question mark period and 123 In certain apps there may be more than one row of touch screen characters For example when you dial a phone number enter a contact s PIN number or use the symbol picker to add special characters to a message Type an accented character The list of available accents depends on the current input language If you set multiple input languages the accents for the same language family that can be predicted together appear for a letter For example the alphabets of Latin based languages are similar so you get accent options for all your chosen Latin based input languages If you have set more than one language with a Latin based alphabet you see accent options for all Latin based languages that you have set 1 Onthe BlackBerry Keyboard press and hold the letter that you want to add the accent to 2 When accented characters appear in the row above the BlackBerry Keyboard do one of the following e On the keyboard gently tap the letter to cycle through the available accent options for that letter e Onthe screen tap the accent option that you want to choose 159 User Guide Settings Type a symbol or number 1 On the keyboard swipe down to open the symbol picker C When the symbol
271. ssages and notifications for an account and to stop syncing calendar and contact info for that account you can remove the account from your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Accounts 3 Tapan account 4 Tap F Troubleshooting Setting up accounts can t add an email account Try the following e Make sure that your email address and password have been typed correctly e Make sure that your device is connected to a mobile or Wi Fi network Add the email account using advanced setup On the home screen swipe down from the top of the screen Tap Settings gt Accounts gt gt e Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider 65 User Guide BlackBerry Hub and email e If you re trying to add a work account supported by BlackBerry Enterprise Service 10 make sure that you have an activation password from your administrator e If you re trying to add an email account supported by Microsoft Exchange ActiveSync contact your administrator or email service provider to find out if you need to change any settings for the account can t add a second social networking account You can add only one Facebook account one Twitter account and one LinkedIn account to your BlackBerry device BlackBerry Hub message list icons
272. ssible in the work space Any pictures taken using your device camera whether you opened the Camera app from your work or personal space are stored in your personal space All of your media card files are also stored in your personal space For example since BBM is a personal app to create a profile picture you can use a picture taken with your camera but you can t use a picture that you downloaded from an email message sent to your work account What happens to my device data if leave my organization If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space If you store personal data within work apps for example you add a personal contact to the Contacts app in your work space that personal data is deleted from your device when your administrator deletes your work space 254 User Guide Productivity and work Your administrator can delete all of your device data including your personal content This feature helps to secure your device if your device was lost or stolen Troubleshooting Work space and BlackBerry Balance My device is quarantined Your BlackBerry device might be quarantined if your work account is associated with an Enterprise Mobility Management EMM solution from BlackBerry and services aren t correctly activated on the SIM card in your device
273. ssion in Mobile Hotspot mode On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Mobile Hotspot 1 2 3 Tap the name of the device that you want to disconnect from your mobile hotspot 4 Tap Troubleshooting Mobile Hotspot mode can t use my device as a mobile hotspot e Check that you re connected to the mobile network If appears in the upper right corner of the home screen then the mobile network is on and connected e Check that your wireless service plan is set up to use Mobile Hotspot mode If not you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device e Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming For more information check your service plan or contact your wireless service provider e If your wireless service plan supports the use of Mobile Hotspot mode while roaming on the Settings gt Networks and Connections gt Mobile Network settings screen check that the Data Services switch is on and the option in the Data services while roaming drop down list is set to On e If you re using your device for work your organization might not allow the use of Mobile Hotspot mode For more information check with your administrator can t connect multiple devices to my mobile hotspot Depending on your wireless service plan you might not be able to connect multiple devices to
274. stions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard You can quickly select a suggested word by placing your finger on the keyboard under the word and flicking it up toward the screen Select a suggested word To use a word that appears above the BlackBerry Keyboard place your finger on the keyboard below the word and flick it up toward the screen 163 User Guide Settings Spell check Turn on spell check 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Set the Spell Check switch to On Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word e To accept a spelling suggestion tap the suggested word e To add the word to your personal dictionary tap Add to Dictionary Change spell check settings You can change spell check settings such as whether to check the spelling of acronyms whether to correct the casing of words and so on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Tap the settings that you want to change Edit your personal dictio
275. swipe down from the top of the screen Tap Settings gt Security and Privacy gt Parental Controls Turn on the Parental Controls switch Enter the Parental Controls password aew NAP Tap to change the options Import a certificate from your computer 1 Doone of the following 273 User Guide Security and backup e Toimport the certificate using a USB connection connect your BlackBerry device to your computer using a USB cable If necessary on your computer enter your device password e Toimport the certificate using a Wi Fi connection on your device swipe down from the top of the home screen Tap Settings gt Storage and Access Turn on the Access using Wi Fi switch Type a storage access password Tap Identification on Network and make note of the Username On your device on the home screen swipe down from the top of the screen Tap amp Settings gt About In the Category drop down list tap Network In the Wi Fi or USB section make note of the IPv4 address On your computer navigate to and copy a certificate file aa F wn e If your computer uses a Windows operating system in a Run command type the IP address in the following format XXX XXX XXX XXX e lf your computer uses a Mac operating system select Go gt Connect to Server Type the IP address in the following format Smb XXX XXX XXX XXX 7 Doone of the following e lf your computer uses a Windows operating system open the media downl
276. t 119 GATOS ese Seca ence teas reg og oa ta voces ct cae cc anc oo fos essen as pate e oases peta teehnes ope eres 121 Be NG E TAE E E ie ae N EOE ee EE E a nd doh teh at a 124 Customize your device Settings cccccccccceceeeeesseeeeeecenaeeeeeeeeeeeeusqesaeeaaeeaeneeeeeeeusdedaescanaesaeeseseeesauenenenaees 124 Wipdate VOURCEVICE SOWA Cs cerei e des peeeiane E E sa sae elaedeas E EE neta 128 Battery and DOW lnci sates 225ieS nace deasatan eeshccleasnidcoe haheeads onsen a r a a a aaaea a a ace aa eae 129 OMS CH OMS anra ccd aes E E A E aegvaseeceutaaneuaesaacaesmamnctaesiausacdantae uate 135 BlackBerry Keyboard and typing cecceeeecneceeeeeeeeee eee ceeeaaeaeeceeeeeeeeeeecececaeaeeeeeeeeeeeeeeseccaccuaeeeeeeeeeeeeeeteee 158 TANS UAB Eiee e E EE EE A eesa E Ataca E eee eed 166 Keyboard input Methods ceccceeeeceeeeeecee cece eee eeeee ce ceeaaecaeeeeeeeeeeeeecceqeaeeaeeeeeeeeeeeeesecccccaeeaeeeeeseeeneeeeseneeeas 167 SEE SC UV IS Vrasre tect airtet cicpeceaseas e saceneret cage sua e e Eae in 176 PRCCOSSIBIN TY a ea a a E vanes cacaselaugae Sait asdun vince lies siunee ewe eee teedeceeayn adiapaaea hese 178 Media Cards and Storage cisccc oat dvders eeeiet niunia sanded E peeve eer eRe 178 Using your device with BlackBerry Link ccececeeceeeeeneecaeeeeeeeeeeeeecceaaaaecaeeeeeeeeeeeeecacccaceeaeeeeeeeeeneeenennneas 183 Appears lalClNlistc tll i as aeeery peenee ee etree eeeetnreT a een eee ee ere eer e 193 organiz
277. t Media Card 180 User Guide Settings Wipe data from your media card To help protect your privacy you can permanently delete all of your media card data Depending on the amount of data this process might take some time 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Erase Media Card To use the media card again you must format it Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption Your device uses this encryption key to access encrypted files on your media card 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Encryption 3 Do any of the following e Turn on the Device Encryption switch e Turn on the Media Card Encryption switch CAUTION Turn off encryption or back up your encrypted media card files before a security wipe A security wipe is designed to delete your device data including the encryption key Without the encryption key your device can t access your encrypted media card files Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card You can also see a breakdown of what types of files are taking up space 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Storage and Access 3 Tap Device Storage De
278. t appears at the bottom of the screen Scroll up or down to adjust the hours minutes and seconds that the timer is set for Change your timer tone Tap gt a At the bottom of the screen tap the time Tap Timer Tone Aw MDP H Tap a timer tone Tip To use music you have added or downloaded to your BlackBerry device tap Add Music World clock If you re a frequent traveller or if you have friends and family in different parts of the world you can add cities to the world clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen Tap gt E 1 2 Tap 3 Enter a location 4 Tap a city Tip After you add a city to the world clock screen tap the city name to check the weather in that city Delete a city from the world clock screen 1 Tap gt E 2 Touch and hold a city 3 Tap F Turn on bedside mode When bedside mode is turned on you re not notified of new messages but any alarms that you have set will sound and your BlackBerry device displays the time dimly lit You can also set the option to hear only phone calls when in bedside mode 219 User Guide Applications and features 1 Inthe Clock app swipe down from the top of the screen 2 Tap 5 Tip When your alarm goes off in bedside mode you can tap anywhere on the screen to snooze the alarm To turn off the alarm in bedside mode swipe up from the bottom of the screen Change
279. t you want to add tap Tap Done To name your playlist tap in the text field at the top of the screen and enter a name Tap v 107 User Guide Media Add the music that s currently playing to a playlist When a song or an album is playing do one of the following e To add the song to a playlist tap the screen Tap gt M e To add the album to a playlist touch and hold the album name Tap M Edit or rename a playlist 1 Inthe Music app tap gt pe 2 Tapaplaylist gt e To change the name of the playlist in the text field at the top of the screen enter a new name e To add music to the playlist tap Beside the song artist or album that you want to add tap e To delete a song from the playlist beside the song that you want to delete tap e Tochange the song order in the playlist drag the song to where you want it to go in the playlist 3 Tap y Add a song to the Favorites screen 1 Inthe Music app touch and hold a song 2 Tap w 3 To view the songs that you added to the Favorites screen in the Music app tap gt x To remove a song from the Favorites screen touch and hold a song Tap yy Set a song as your ring tone 1 Inthe Music app touch and hold a song 2 Tap By Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you re listening to Options include bass
280. tails or Media Card Details Tip The amount of available storage space displays when you minimize the File Manager app 181 User Guide Settings How do free up storage space To make room for more files and apps try any of the following e Save documents and media files on your media card To automatically save camera pictures and videos on your media card on the home screen tap Swipe down from the top of the screen and tap 4 e Move documents and media files from your device to your media card using File Manager e Reduce the size of pictures that you take and videos that you record To change the ratio option for your pictures and videos on the home screen tap jy gt Bi e Transfer some of your data to your computer using a USB connection a Wi Fi connection or BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink Delete files that you don t need To delete multiple items in an app tap gt Select the items and tap gt e Delete apps that you don t use To delete an app on the home screen touch and hold an app icon until the icons begin to blink On the icon for the app that you want to delete tap J f you don tsee J onthe app icon the app can t be deleted Optimize your device s performance If you find that your BlackBerry device is running unusally slow try any of the following e Close any apps that you aren t using e Delete messages
281. tap P To view the music player controls tap anywhere on the screen User Guide Media e To pause asong tap I e To skip to the previous song tap ad e To skip to the next song tap B Change the volume of your music a A In the Music app tap a song an album or a playlist If the music player controls aren t visible on the screen tap the screen When the music player controls are visible tap the screen Slide your finger on the volume slider to turn up or turn down the music volume View your music PUNG In the Music app tap a song an album or a playlist If the music player controls aren t visible on the screen tap the screen To see your music list tap the screen To view the album details for any of the songs listed touch and hold a song Tap fh Creating playlists and organizing your music In the Music app on the Playlists screen you can create and listen to your own playlists or play the collections of songs that your BlackBerry device gathers for you In each playlist and collection you can see which artists and albums are featured Create a playlist Inthe Music app tap gt pe Tap Create a Playlist Do any of the following e To add songs individually to your playlist beside the songs that you want to add tap e To add all of the songs by an artist tap Artists Beside the artist that you want to add tap e To add albums to your playlist tap Albums Beside the albums tha
282. te a percentage for the tip The tip calculator can also calculate how much each person owes on a bill making it easy to divide up a bill among a table of people In the Calculator app tap Tip In The bill field enter the total of the bill In the Tip field enter a percentage In the Number of People field enter the number of people you are splitting the bill with OF SRON S To round the totals up tap the Round Upwards check mark View your previous calculations 1 Inthe Calculator app tap Calculator 2 To view your previous calculations in the answer field tap 3 To hide your previous calculations and return to the calculator keypad tap again a To clear all of your previous calculations tap J 249 User Guide Productivity and work Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device you can quickly switch between your personal space and work space Tip To differentiate between your personal space and work space you can set a different wallpaper for your personal space 1 From the home screen to switch between spaces swipe down from the top of the screen Tap Switch to Personal or Switch to Work 2 From your personal space or work space do any of the following e To switch between your personal pictures and work pictures in the Pictures app tap Tap Open Personal Pictures or Open Work Pictur
283. th a CRL or an OCSP server when you add recipients to an encrypted message your device tries to retrieve a certificate status for each recipient You are unable to send the message until certificate statuses are received for all recipients When the certificate statuses are received the recipients names change color and you can send your message Update secure email settings Depending on your permissions you can change the email security that is used for all the messages you send For example if you use S MIME to protect your messages you can send clear signed messages that any email application can open or opaque signed messages that only email applications that support encryption can open 1 In the BlackBerry Hub tap gt gt Secure Email 2 Doany of the following e To turn on S MIME protected messaging tap the SMIME tab Turn on the S MIME switch e Tochange the method of encoding to use for messages you send select an option in the Default Encoding drop down list e Toselect your preferred method of encoding to use for replies or forwarded messages you send select an option in the Outgoing Message Encoding Suggestion drop down list e Tosend clear signed messages tap the SMIME tab Turn on the Send Clear Text Signed Messages switch Secure email icons Icon Description The email is digitally signed img The email is encrypted a A message in the folder is digitally signed Ch A message
284. th one of your accounts you might not be able to choose whether the entry is a note or task Tap Notes or Tasks 1 2 Tap 3 Enter the information for the entry such as a title notes tags and a due date 4 Tap Save Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember your BlackBerry device adds the entry to the Calendar app To receive a reminder you must add a specific reminder time to your task 1 While you re adding or changing a task e Toadd a due date turn on the Due Date switch Tap Date Select a date e Toaddareminder time turn on the Reminder switch Tap Date Select a reminder date and time 2 Tap Save Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing recipes and then filter your entries by that tag 1 Inthe Remember app tap an entry 2 Tap Tags 3 Type your tag name Format the text in an entry Depending on the account that your entry is associated with you might be able to apply formatting to italicize bold or underline text create lists or change the text size and color 1 Inthe Remember app tap an entry 2 Inthe Additional notes field tap gt 258 User Guide Productivity and work Hide synchronized folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync by default the tasks and notes from
285. that you don t need to keep e In your browser privacy settings clear your history cookies and other website data Error messages Media card If your BlackBerry device detects a possible problem or issue with your media card you can view more details about the error in your Storage and Access settings Your media card isn t recognized The media card might be in an unreadable format Consider formatting the media card CAUTION Media card data is deleted when you format a media card Media card is password protected A password is blocking access to the media card and data stored on it Insert a media card into your BlackBerry device that isn t password protected 182 User Guide Settings Your media card is read only You can view and open files on the media card You can t move delete or modify the files on the media card Your media card isn t responding The media card isn t communicating with your BlackBerry device Consider using a different media card No media card was found Make sure that there is a media card in your BlackBerry device and that it s inserted properly Troubleshooting Storage space My device isn t recognized when connect it to my computer If your computer doesn t automatically detect your BlackBerry device try the following e Check the USB cable and points of connection On the home screen swipe down from the top of the screen Tap x Settings gt Storage and Access Depending on the
286. the BlackBerry Keyboard 159 Delete text using the BlackBerry Keyboard 162 Android app support B Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device BlackBerry Guardian can warn you if the app is potentially harmful to your device or data and gives you the option to cancel or continue the installation Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS When you tap the share icon in an Android app you can share the Android app content with contacts that are associated with other apps on your device for example BBM contacts or share the information with another app for example the BlackBerry Remember app Also on the Accounts screen you can view accounts that are associated with some Android apps that you download to your device Related information Downloading and installing Android apps from the Amazon Appstore 223 Change your Android app installation settings 224 Updated look and feel wy User Guide Setup and basics Splashes of color flattened buttons and screen layouts and new wallpaper and icons these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10 3 Modernized visual elements help you navigate your BlackBerry device and improve your productiv
287. the SIM card can t be used unless the PIN is entered correctly If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your wireless service provider for a PUK code A SIM card PIN2 is designed to enable certain phone features like fixed dialing To get a SIM card PIN contact your service provider and turn on SIM card security in your security settings Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserve battery power Related information Lock your work space 251 Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking the screen doesn t turn off notifications for incoming calls or messages Press the Power Lock key on the top of your device 267 User Guide Security and backup To unlock the screen swipe up from the bottom of the screen Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device You can set a device password so that you can lock your device when it s in open view or not in use 1 If you don t have a password on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Turn on the Device Password switch Enter a pass
288. the home screen swipe down from the top of the screen Tap 4 Settings gt Networks and Connections gt Mobile Network You can only make emergency calls The following icons appear in the upper left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode Internet tethering Bluetooth technology or NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected D Internet tethering is on If the icon is solid your device is connected to another device 3 Bluetooth technology is on If the icon is solid Bluetooth technology is connected N NFC is on Choosing a connection Your BlackBerry device is capable of a wide range of connections to increase what you can do with your device and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do 137 User Guide Settings Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you
289. the map press the Enter key e Toview a specific search result as a pin on the map tap a search result 3 On the map to view more information about the location including phone numbers and reviews tap the location name 4 To get directions next to a search result or location tap A Tip When you search for a type of location for example gas stations and you view all of the search results as pins on the map you can view a detailed list of the types of gas stations and information about each location To view the list after you view the search results as pins on the map in the upper right corner of the screen tap Pin a place on a map In BlackBerry Maps you can add pins to your map to track where you re going or to mark points of interest In the Maps app do one of the following e Onthe map screen touch and hold the place that you want to pin e Onthe search results screen tap a search result To clear all of the pins from a map on the map screen tap gt xX Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection 1 Inthe Maps app find a place by doing one of the following e Onthe map screen search for an address or a place using the search field In the search results tap a place 226 User Guide Applications and features e Onthe map screen locate a pin that you added to the map Tap the pin e Onthe map screen tap gt
290. the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle 27 User Guide Setup and basics Select items Do any of the following e Toselect an item simply tap it If the item can be opened it opens e To highlight an item without opening it touch and hold the item e To highlight multiple items such as pictures or songs that you want to share touch and hold one item Tap and tap more items To clear an item tap it again 28 User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen zoom out Do any of the following e To zoom in slide your fingers apart e To zoom out slide your fingers together Advanced interactions If you re looking for ways to do things more quickly or to extend battery life consider using the following gestures 29 User Guide Setup and basics e Lift to wake gesture e Flip to mute gesture e Flip to save power gesture Lift to wake If you turn on this feature and pick up your device from a flat surface your BlackBerry device wakes up automatically You don t have to press the Power Lock key or swipe up from the bottom of the screen You can start using your device immediately
291. tings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 Onthe Add Account screen tap 3 gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e Tochange the amount of time that messages can be retrieved on your device in the Sync Timeframe drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password 64 User Guide BlackBerry Hub and email e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 Inthe Add Account screen tap gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Change account settings You might want to change the settings for an account if you changed the password for the account if you want to change the display name for the account or if you want to use different synchronization settings On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Make your changes a Fw Ne Tap Save Remove an account from your device To stop receiving me
292. tinuous loop not just the video that was playing when you turned on repeat 1 When a video is playing tap the screen 2 Tap i gt D To turn off the repeat feature when a video is playing tap the screen Tap gt Turn on the equalizer in videos You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions Options include bass treble airplane and more When the equalizer is turned on the sound settings apply to all of the videos that you watch not just the video that was playing when you turned on the equalizer When a video is playing tap the screen 1 2 Tap gt l 3 Tapan option 4 Tap Done To turn off the equalizer when a video is playing tap the screen Tap gt Tap Off 114 User Guide Media About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device You can customize your stories by adding music filters and more BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that s similar to a movie Create a story using BlackBerry Story Maker Tap Create New Story Tap the pictures and videos that you want to include in your story Tap Next Select the song for your story s soundtrack Tap Next Enter the titles and credits that you want to appear in your story Tap Done Tap a theme Oo W
293. tion network details and storage space capacity e Identify your device PIN software version and model e View your phone number and the name of your service provider e View or change the name for your device that appears if another device detects it over a Bluetooth or network connection 127 User Guide Settings Update your device software Software updates might not be available to you depending on your region and service provider You should regularly create and save a device backup file on your computer especially before you update any device software Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost stolen or corrupted 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Software Updates 3 Tap Check for Updates You can also update your device software using BlackBerry Link For more information see the Help documentation for BlackBerry Link Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi Fi network software updates are automatically downloaded and installed on your device When this feature is turned on you aren t notified when an update starts installing but you may be asked to restart your device to complete the installation On the home screen swipe down from the top of the screen Tap x
294. tion as a smart tag by opening the Smart Tags app before you scan the NFC tag Do any of the following e Toscana QR Code or barcode open the Smart Tags app Tap 8 amp Tap amp or Iii Hold your device so that all four corners of the QR Code or barcode appear on your screen e Toscan an NFC tag tap the back of your device against the NFC tag 241 User Guide Applications and features Delete a smart tag from your device 1 Inthe Smart Tags app tap J gt 2 Select one or more tags that you want to delete 3 Tap B gt wo Create your own smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model You can create your own smart tag to share with other devices save to an NFC tag or display as a QR Code 1 Inthe Smart Tags app tap 2 Tapa tag type 3 Inthe fields that appear on the screen enter the necessary information Tip You can group multiple tags together Press and hold an existing tag Tap Add Repeat Steps 2 and 3 to create a tag Smart tag types More smart tag types might be available depending on the apps installed on your BlackBerry device Web Use to create a smart tag that when opened takes you to a webpage Smart Triggers 242 User Guide Applications and features Use to create a smart tag that when written to an NFC tag and then tapped on can trigger various settings on your d
295. to the time slider at the top of the screen To find a time that works for everyone tap z and move the slider until the participants names turn green 201 User Guide Applications and features Add a location to an event When you create or change an event do one of the following e To type a location manually in the Location field type a location e To open the Maps app and choose a location in the Location field tap Q Choose a location Schedule a recurring event 1 When you create or change an event tap the time for the event 2 Inthe Repeats drop down list tap an option 3 When you re finished tap Kd Change the availability status or reminder time for an event When you create an event to save you time the BlackBerry Calendar app uses your default settings for the event s availability status and the reminder time You can change these settings 1 When you create or change an event tap the Calendar drop down list e Tochange the availability status in the Status drop down list tap Busy Out of Office Free or Tentative e Tochange the reminder time in the Reminder drop down list tap an option 2 Tap Save Add conference call details to an event When you add conference call details to a meeting or event participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges Tip You can save your conference call
296. to your administrator or the person who manages the Wi Fi network 5 Tap Connect Change the priority of a saved Wi Fi network You can save multiple Wi Fi network profiles on your BlackBerry device such as your home Wi Fi network your work Wi Fi network and even profiles for the Wi Fi network at a local sports arena or restaurant Your device automatically tries to connect to a saved Wi Fi network using the order that the profiles are listed on the Saved Networks screen To connect more quickly you can prioritize a Wi Fi network by moving it higher in the list so that your device tries to connect to it before other saved Wi Fi networks 1 On the home screen swipe down from the top of the screen 143 User Guide Settings Touch and hold the network profile that you want to move and drag it up or down the list 2 Tap Settings gt Networks and Connections gt Wi Fi 3 Tap E a Tap 5 6 Tap ty Delete a saved Wi Fi network Your BlackBerry device can store up to 64 saved networks If you have a lot of saved networks on your device and you don t use them all you can delete some to tidy up your Saved Networks screen Deleting saved networks that use a hidden SSID can also help preserve battery life On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Wi Fi Check that the Wi Fi switch is on Tap iS Tap and hold the network that you want to delete
297. ts to quickly discard the changes tap the editing option a second time 100 User Guide Media Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness saturation sharpness red eye and more 1 In the Pictures app touch and hold the picture that you want to change 2 Tap f gt 3 Tap an editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap gt Om Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures You can add filters such as antique sepia 60s cartoon sketch and more 1 In the Pictures app touch and hold the picture that you want to change 2 Tap f gt 0 3 Tap an editing option 4 When you re done editing your picture do one of the following e To save your changes tap Save e To discard your changes tap gt Om Tip If you select an editing option and don t like the results to quickly discard the changes tap the editing option a second time Add a frame to a picture Use the picture editor to add frames to your pictures Options include aging the picture adding a film strip border and making your picture look like it s on an old TV 1 In the Pictur
298. ts app your BlackBerry device shows you lots of details about the person Some info like a contact s birthday the company the person works for and the person s picture is pulled from social networking accounts that you added to your device like Twitter or LinkedIn Other info can be added by you There are three tabs or views that you can tap through Details This view shows you an overview of contacts details how to contact them where they work their birthdays and so on You can tap on phone numbers or email addresses to start connecting with contacts Updates This view shows you your contacts most recent updates from social networking apps like Twitter and Facebook If you added a contact s company name the Updates view also shows you news about that company Tap on an update to see it in a social networking app or the browser Activity This view shows you upcoming and past interactions with your contacts Tap on any activity to go directly to that event on your device Changing contacts in the Contacts app Add or change a picture for a contact 1 Inthe Contacts app tap a contact gt e To use a picture from a social networking account that you added tap one of the available pictures at the top of the screen e To use a saved picture in the picture area tap Hi Browse to the picture e To take a picture with the camera in the picture area tap Tap Take a picture If necessary crop or edit the picture Tap
299. uire one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with BlackBerry s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of 277 User Guide Legal notice separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with BlackBerry Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE AN
300. umber that your calls are forwarded to tap the drop down list under a switch and type a number 49 User Guide Phone and voice Phone options Turn on Priority Calling If you have multiple phone lines you can make calls with the phone line you want using the Priority Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 Inthe Phone app swipe down from the top of the screen 2 Tap 3 gt Priority Calling 3 Turn on the Use Priority Calling switch To choose your phone line when you make a call on the Calls screen tap the Select Line drop down list To use a specific phone line tap a phone line To automatically use your mobile line when you re connected to a mobile network tap Use the Priority Line Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call You can change the default messages or compose a new Reply Now message 1 Inthe Phone app swipe down from the top of the screen 2 Tap Ej gt Reply Now 3 Tap the message you want to change 4 Type anew Reply Now message To prevent the Reply Now icon from appearing when you receive an incoming call turn off the Reply Now switch Show or hide your number on outgoing calls Depending on your wireless service provider this feature might not be supported 1 Inthe Phone app swipe down from the top of the screen 2
301. ur home radius in the Home Radius field enter a distance Edit an automatic story Using BlackBerry Story Maker you can tweak stories automatically generated by your BlackBerry device 1 Inthe Pictures app tap gt W 2 Tap 3 Tap f 4 Do one of the following e To tweak the story tap 3 When you re done making your changes tap Done e To change the media tap When you re done making your changes tap Save Turn off automatic stories By default on your BlackBerry device the automatic stories feature is turned on 102 User Guide Media 1 In the Pictures app swipe down from the top of the screen Tap x 2 Turn off the Automatic Stories switch Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device you can add a picture to an existing story or a new story in BlackBerry Story Maker 1 Inthe Pictures app touch and hold the picture that you want to use 2 Tap RR 3 Doone of the following e Tap an existing story e Tap Create New Story 4 If necessary edit the story Tip You can add multiple pictures to a story at the same time by tapping gt Tap the pictures that you want to use Tap FR Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family You can also share your pictures with contacts meeting participants Twitter followers and others In the Pictur
302. ut 3 Inthe Category drop down list tap Legal 4 Tap a link Connections Connect your BlackBerry device to a mobile network or Wi Fi network to browse websites check your messages use location services and much more You can also connect your device to a mobile hotspot in a public place pair your device 135 User Guide Settings with your car using Bluetooth technology or use Internet tethering to connect to other Wi Fi enabled devices NFC lets you share files easily between devices Check which wireless networks your device connects to Your BlackBerry device won t necessarily connect to every type of network that s listed on your device Your device is capable of connecting to all the networks listed but actually connecting to each type of network also depends on your wireless service plan For more information about the wireless networks that your device connects to see the Safety and Product Information document for your device 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt About 3 Inthe Category drop down list at the top of the screen tap Network Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt About 3 Inthe Device Name fiel
303. ven devices from your BlackBerry Protect account Finding and protecting a lost device After you turn on BlackBerry Protect in your device settings visit http protect blackberry com and sign in with your BlackBerry ID On the BlackBerry Protect website you can view the current location of your device on a map make it ring even if it s in silent mode or display a custom message on your locked device to provide instructions about how to contact you If your device is stolen you can remotely lock it change the password or delete all of the data from your device If you add a work email account to your device your administrator might disable BlackBerry Protect or the ability to remotely change your password or locate your device Set up BlackBerry Protect on your device To use BlackBerry Protect your BlackBerry device must be connected to a wireless network 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt BlackBerry Protect 3 Turn on the BlackBerry Protect switch A To be able to view the current location of your device on a map tap Location Services Turn on the Location Services switch Tip To use BlackBerry Protect features go to http protect blackberry com and sign in with your BlackBerry ID Find more information about BlackBerry Protect For more information on BlackBerry Protect see the BlackBerry Protect User Guide Troubleshooting BlackBerry Protect can t turn on Bla
304. vice provider your administrator s settings and your BlackBerry device model With NFC you can exchange many kinds of files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices 1 Depending on how many files you want to send on your BlackBerry device do any of the following e Tosend a single file find and open a file e To send multiple files find and highlight the files that you want to send Tap y gt NFC 2 Align the back of your BlackBerry device with an NFC enabled device If necessary tap Send Tip In most cases you can exchange files between two NFC enabled BlackBerry devices simultaneously This functionality is really handy if you re trying to exchange contact information saved in the Smart Tags app Find your NFC settings The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model You can set whether your BlackBerry device prompts you before sending or receiving files You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building 1 Onthe home screen swipe down from the top of the screen 2 Tap Settings gt Networks and Connections gt NFC Connect your device to a USB device To connect your BlackBerry device to a USB device you must have a micro USB on t
305. want to include in your backup files Back up your device data You can manually back up the data on your BlackBerry device at any time By default BlackBerry Link performs a quick backup of your device including all data except your media files and applications If you set backup preferences BlackBerry Link creates a backup file containing the data you specify 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link window click your device 188 User Guide Settings 4 Click Back Up amp Restore 5 On a Windows computer click Back Up Device On a Mac computer click Back Up Now Restore your device data With BlackBerry Link you can restore backup files that include supported data from devices running BlackBerry Device Software 5 0 or later and BlackBerry 10 OS On a Windows computer do the following Open BlackBerry Link Connect your device to your computer using a USB cable At the side of the BlackBerry Link window click your device Click Back Up amp Restore Do one of the following O aS Se Oa e To restore all of the data in a backup file to your device click a backup file e To restore specific data in a backup file to your device click a backup file Click the Custom Restore option Clear the checkbox beside one or more databases that you don t want to restore e To restore data from a backup file that isn t listed click
306. want to rename Tap Aa Ww NYP In the Device Name field enter the new name for the device Disconnect from a paired Bluetooth enabled device On the home screen swipe down from the top of the screen Tap Settings gt Networks and Connections gt Bluetooth Touch and hold the device you want to disconnect Tap a E Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device you can delete the ones you no longer use to make it easier to find the ones that you do use 152 User Guide Settings On the home screen swipe down from the top of the screen Tap x Settings gt Networks and Connections gt Bluetooth Tap and hold a device BON Tap Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology When your car and your device are connected your device might display a customized home screen and lock screen Also special applications might appear in the Car Channel in BlackBerry World The first time your device detects a connection with a Bluetooth enabled car your device prompts you to set the car as your car After you pair the device with your car the lock screen indicates that the device is connected to your car and displays the features that are available Turn off the My Car feature 1 On the home screen swipe down from the top of the screen 2 Tap
307. word 2 Tolock your device do one of the following e Press and hold the Power Lock key Tap e To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password In the Lock Device After drop down list select an interval e To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Turn on the Lock Device When Holstered switch e To allow an active app to override when your device locks for example so your device does not lock while you are watching a movie in the Videos app on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Turn on the Allow Apps to Extend Password Lock Time switch To unlock your device press the Power Lock key Swipe up from the bottom of the screen When prompted enter your device password Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can use one password to unlock your device and your work space On the home screen swipe down from the top of the screen Tap x Settings gt Security and Privacy gt Device Password gt BlackBerry Balance If prompted type your work space
308. x Settings gt Networks and Connections gt Bluetooth 3 Touch and hold your car s name 4 Tap Unset as My Car Set how Bluetooth enabled car kits access your messages Some Bluetooth enabled car kits that support the Message Access Profile MAP can allow you to send and receive messages using voice commands For more information about using Bluetooth technology with your car see the documentation that came with your car kit On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Networks and Connections gt Bluetooth gt 3 e Tochange how long your BlackBerry device tries to send messages to the car kit before it times out adjust the Message Download Timeout slider e To change which accounts your car kit can access in the Message Access Accounts section select or clear the checkbox beside each account Let your car kit use your device s network credentials To use some car kits you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device s network credentials 1 On the home screen swipe down from the top of the screen 153 User Guide Settings 2 Tap 4 Settings gt Networks and Connections gt Bluetooth gt 3 3 Turn on the rSAP Mode switch Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device such as a headset You can set you
309. y 1 In the Browser tap E 2 Tap fo e To delete all of your browsing history tap fmi e To delete a specific webpage from your browsing history touch and hold the thumbnail for the webpage Tap Browsing safely To help you browse safely you can check the certificates for a website change the security settings and change permissions for specific websites in the BlackBerry Browser About website certificates Certificates help verify that a website is legitimate Websites that require more security such as banking sites use certificates to help prove authenticity If a website has a certificate certificate icons appear beside the web address bar Website certificate icons Icon Description rf The website s identity has been verified by an extended validation certificate from a trusted certificate authority B The website s identity has been verified by a domain validated certificate from a trusted certificate authority o Some parts of the website are secure and other parts of the website are not Use caution if you enter sensitive information on the website 1 The website might be unsafe because the certificate is unknown Entering sensitive information on the website is not recommended 239 User Guide Applications and features Change Browser security settings In the Browser tap gt 4 gt Privacy and Security Security settings Remove History Items Specify how often your BlackB
310. you added an email account that doesn t support push messaging services you can refresh the BlackBerry Hub to check for new messages In the BlackBerry Hub tap gt Ra 80 User Guide BlackBerry Hub and email Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub For example you can change your default email address or calendar or the order that your accounts appear in You can also set an out of office reply using your BlackBerry device Set an out of office reply Some email accounts might not support out of office replies In the BlackBerry Hub tap gt gt Email Accounts Tap an email account Turn on the Out of Office Reply switch e WNP H Type a message in the field Add a signature to an email account In the BlackBerry Hub tap gt x gt Email Accounts Tap an email account Turn on the Auto Signature switch Pwr H Type your signature in the field Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry device sends the email from your default email address When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar 1 On the home screen swipe down from the top of the screen 2 Tap x Settings gt Accounts 3 Tap i e Tochange the default account that you send email
311. you write You can clear the word list used for word suggestions with the following steps 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Language and Input gt Prediction and Correction 3 Tap Clear Learned Words Note As you continue to type the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen Change or delete a text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Inthe Substitution List section tap a word substitution entry 165 User Guide Settings Typing using voice dication You can use voice dictation to type hands free instead of using your keyboard To turn on voice dictation on the home screen swipe down from the top of the screen Tap Settings gt Language and Input Tap Voice Dictation Turn on the Dictation switch In the Language drop down list tap the language you want to use Oy OT RG IN If you want to automatically include punctuation turn on the Auto Punctuate switch Once you turn on voice dictation when your keyboard appears tap the key to begin voice dictation Language If you speak more than one language you can use the language settings to change your display typing voice input or BlackBerry Keyboard language You can also switch to another typing l
312. your mobile hotspot or the number of devices you can connect might be less than eight 149 User Guide Settings Internet tethering Internet tethering allows you to share your BlackBerry device s connection to the mobile network with one other device such as a laptop or tablet so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering On some networks you can t use some services on your BlackBerry device such as email and BlackBerry Messenger while you use Internet tethering Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection 1 On the home screen swipe down from the top of the screen 2 Tap 4 Settings gt Networks and Connections gt Internet Tethering 3 _ If you ve never used Internet tethering before complete the instructions on the screen Read the setup screens carefully as they provide important information about the Internet tethering feature In the Connect using drop down list tap USB or Bluetooth 5 Turnon the Internet Tethering switch 6 Connect your BlackBerry device to

BlackBerry Passport Smartphone

Contents

Download Pdf Manuals

Related Search

Related Contents