LockLizard Safeguard Secure PDF Viewer
Contents
1. You may have to replace the server URL with the server name you are connecting to since it may be different from the one above If you are unsure please ask your publisher for the correct URL The command ping l 2000 sends requests for packets of 2000 bytes unlike the basic ping command that only uses 32 bytes of data The command will display the response time and packets If packets are being lost the viewer can t check with the server for license rights and the decryption key can t be properly downloaded If this is the case you will need to check your connection and retry when it is stable Show this problem the packets loss over a ping command to your ISP or if you are part of a private company network then you need to get the network administrator to fix this problem Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 36 of 40 EH LockLizard 3 3 Viewing protected PDFs IMPORTANT NOTE Print Screen When the viewer is running Windows print screen is disabled by default and cannot be used by any programs whilst the viewer remains active If you are running a screen grabber application you may be asked to close it whilst the viewer remains active 3 3 1 Error message You do not have the correct key that is required to decrypt this document is displayed but you have been given access to the document The most likely reason for this error message is that the file is incomple2. 1 5 1 Immediate Registration 1 5 2 Save license file and then Register 1 5 3 Zipped license files and registration ss ssssssssssnssunsnuunnunnnunnnunnnunnnunnnnnunnnannnannnunnnannnannnannnnnnnnn unnn annn annn nnnn ann 16 1 5 4 Web based email systems and registration a 17 1 5 5 Successful REgistration scssessssecssssessessssessesssseeesssesssessaeensseeeseeseacensseessseseaeeneaeeseseneaneneneeesseneanenseesenennanenees 17 1 5 6 Registration issues and fire wallls ssssssssssssssesseessseeseseeseeessseessceeseeeseaeeceseeseneseaneneeesenesnanensneesenennaneneneeees 18 1 5 7 Firewall messages displayed during registration sss sssssssusssusnuusnuunnuuouunnunnunnnunnnunnnunnnunnnannnannnnn nnan nnnna 19 1 5 8 Registering with a publisher more than ONCE ssssssssssesssessesenseeeseseeneneeseeeseaneseneeseneseaneseneesenesnaneneneeees 19 1 5 9 Registering with different publisherTS sssssssssssusususnunsnunnnunnnunnnunnnunnnunnnunununnnnnunnnannnunnnunnnnnnannnan nnan nnnn annaa 20 1 5 10 Messages displayed if you have not registered 0o0202220222020200090502909999999999996911 20 CHAPTER 2 VIEWING PROTECTED PDF FILES ssssssssssssesrssosunrnsnnneranrnnannanannnnnnn Z L 2 1 FIREWALL ANTI SPYWARE MESSAGES DISPLAYED WHEN VIEWING DOCUMENTS 22 2 2 VIEWER CONTROLS sssssssssossssssssosssssssssossssssossossssssssssssssssssosssssssssessssssossssssss 23 2 2 1 Searc
3. 12003 An extended error was returned from the Ser Ver vns csiddcccc deed mama RIR CAGA AC ECA AA ONCA AOC COCA AGS GC kon A 35 We cannot register your account because the server is not available ssssssesseeseeesseeeeeens 35 An error has occurred while retrieving document access key Unexpected end of file from Du EE 36 VIEWING PROTECTED PDFS csseccceseeccssceccsececcescccceecceceesceseescensecenseecseeeoees 37 Error message You do not have the correct Key that is required to decrypt this document is displayed but you have been given access to the document ss ssssssssssssnsssnsnunsnunnnunnnunnnnnnnnnnnnnnnnna 37 Error message Acrobat could not open lt filename gt pdc because it is either not a supported file type or the file has been corrupted 2 nnn 37 Error message You need to register with the publisher before you can view any protected ll TEEN 38 Error 1284 68 Can t connect to server www locklizard license1 co uk Error 0 The server response could not be parsed Please check your internet connection and try again 38 GENERAL FAQS ess eeekRKSR EE REESEN KR KEREN KEREN RR KEREN RER E ee 39 Do I have to be connected to the Internet in order to view secure PDF documents 39 Where do I obtain a license to view protected PDF documents 00022022520002999 39 What happens when I change or upgrade my computer Do I need a new license 39 How do I open a PDC document di
4. a disk crash or when updating to a new system when you will need to register your license again Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 17 of 40 lt f LockLizard 1 5 6 Registration issues and firewalls Safeguard Viewer uses port 8444 or 443 to securely address using HTTPS the relevant administration server for the publisher whose product you have purchased You must therefore make sure that if your company has a hardware firewall in place or you are running a software firewall that port 8444 or 443 is opened The information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application If the URL is https www locklizard license1 co uk 8444 LockLizardLicensing IP address 82 165 43 29 then port 8444 is used for secure traffic and port 8080 for non secure traffic If your license file says port 8444 then click on the following URL https www locklizard license1 co uk 8444 LockLizardLicensing writer_admin jsp to find out if you can access this port If you see a LockLizard branded web page then port 8444 is open and you should be able to successfully register Safeguard Viewer If you receive a blank screen or a browser error message page i e this page is unavailable or cannot be displayed then port 8444 is closed and you won t be able to register Safeguard Viewer NOTE FOR EVALUATORS If you are ev
5. e LockLizard Diagram 6 Safeguard Viewer Installation complete Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 7 of 40 FEO LockLizard 1 3 1 Firewall messages displayed during installation During installation your firewall or anti virus software may prompt you with the following or similar message window ZoneAlarm Security Alert SUSPICIOUS BEHAVIOR is HVO4T tmp may be trying to prevent HKLD from running each time your computer is started by modifying the registry key HKLM SOFTWARE MICROSOFT WINDOW S CURRENTVERSION RUN Application is HVO4T tmp View Properties SmartDefense Advisor SmartDefense Advisor is not available for this Ki alert type r Apply this setting to all suspicious behaviors exhibited by this application Diagram 7 Firewall message window during installation During installation Safeguard Viewer prevents the process HKLD exe from running which was used in previous versions of the Safeguard Viewer Check the box and select allow or the equivalent for your product Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 8 of 40 fo LockLizard 1 3 2 1 3 3 Silent remote Installation In corporate environments it may be a requirement that your IT department install applications programs and not you as the user Corporate IT departments often use system administration programs to remotely insta
6. license The viewer will also need to connect to the Internet when you view a document for the first time and may need to connect on subsequent occasions depending on the document controls set by the publisher Registering with a publisher more than once The license file given to you by your publisher may be valid for installation on one or several computers If it is only valid for one installation then once you have registered using that license file it cannot be used again You can however re use your license file more than once on the SAME computer For example if you have had to reload the Windows Operating System and re install Safeguard Viewer then you can re register using the original license file from your publisher If you have purchased multiple documents and entered different user information each time for example John Doe the first time and J Doe the second time then you will be sent a new license file You will need to register using this second license file so that you can access any documents that you purchased with the second user name However if you purchased multiple documents from and always entered the same user information each time then you will only need to register once You will automatically have access to all protected documents you have purchased 1 5 9 Registering with different publishers If you have purchased protected documents from different publishers you will need to get a view
7. manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 3 of 40 Ss oe LockLizard INSTALLATION csccccsseeccseccccssccccescceceseceneescnsceccsececcuseccesscesesscensesenseeceuseees 32 When I go to install the viewer by double clicking on the exe file it tells me the file is corrupted usasusasas anana aa aas soa DRA ADA ADA DADO ADO DADO AU DA DADO DADE DU DD DA ADA DA DA DADE DADE NODO DADO AU DOA DD AU DD AA DA ENNEN DADO DADR ADO DADO annn DADO AA DD AA DRA DOA REGISTRATION Error Message We cannot connect to the license server by Internet Please check that you are connected or that a firewall is not stopping this connection ss sssssssssssnssunssunnnunnnunnnunnnnnnnnss 33 When I go to register my license file it tells me the server is unavailable u 34 When trying to register I get the error message License check failed server returned 407 response T A e DURdRUSOA 34 Error message when registering License Check Failed Server Returned 302 Response re TE 34 Error message Server Response code 504 The license file I have received has an extension of mim not llv I change it to llv but still CANTIOL TO BISCO A e Rt A Ae 35 The requested URL_LockLizardLicensing_CheckLicense was not found on this server displayed if a proxy iS running iiuvccrninincicc 00000000 C0000000 aa DD aa Do aa DD aa nnn nn nnn nnnm nnnm nnnm nnn 35 Can t connect to server www locklizard license co uk Error
8. Fo LockLizard Lizard Safeguard Secure PDF Viewer Product Manual for Windows et SE E EAN Version 2 5 Revision 1 33 www locklizard com Table of Contents CHAPTER 1 INSTALLATION amp REGISTRATION ccs stresses A 1 1 INTRODUCTION ccccssceccssccccsscccccecceseecceneescnsseccnsescceeeccesecceseescensscensesoeueesouse 4 1 2 INSTALLATION PRE REQUISITES csssecceseccceseeccssceccssceccsscccececceceescenseccnseescueeeoess 4 1 3 INSTALLING THE VIEWER ssccccseccccescceseecceseeccesceccseccccsscccseeccecesscesessenssecceseeoess 5 1 3 1 Firewall messages displayed during installation 9000000090090000 0000 8 1 3 2 Silent remote Installation cc0 Doa Da DA DA URDA DADO DADO DADO DADO NADO AA DO AU DD AU DD DA DD nnnm nnn nnn nmn 9 1 3 3 License File Registration silent mode i ss4ss 4nsusnnannnas ona nan onon non anno anno asno os Do as nas nas va nena ena anno nn nenn nenn nn nnn 9 1 3 4 WEINI TEE 10 1 3 5 Disabling Automatic Updates ssssssssssssssssesssssesssessssesssensseeseaeeseeeseseseacenssensenesnaneneneesenennanenenessenennaneneneses 10 1 4 MANAGING PROXY SETTINGS ccescecccsecccesceccssseccsscccceseceseeccescescensecenseseceeeees 11 1 4 1 Automatic configuration Script ss sssssssssssnsssusnuunnuunnunnnunnnnnnnnnnnnnannnnnnnunnnunnnnnnnannnnnnnnn nnan nnnn annn annn annn annn nunnan nna 12 1 4 2 Proxy server manual entry settings 13 1 5 REGISTERING THE VIEWER LICENSE
9. Lizard Ltd Page 14 of 40 Fo Locklizard 1 5 Registering the Viewer license Before you can start viewing secure PDF documents you must first register your license with your publisher You will have already been sent an email from your publisher containing your license file YourName llv as in the example diagram below You forwarded this message on 30 07 2008 21 25 From support locklizard com Sent Wed 30 07 2008 17 48 To info locklizard com Ce Subject LockLizard Safeguard Secure PDF Viewer Registration Bl d test4 zip 407 B Attachments amp EE 338 Viewing LockLizard Safeguard Secure PDF Files The following is your registration process allowing you to access documents protected by LockLizard There are two steps installing the viewer 4 Or You should only open attachments from a trustworthy source Installing the Viewer Attachment test4 llv from Ee Secure PDF Download and install the Viewer software Mener Recietralon Message 1 Click on the following link http www 2 Save the Safeguard PDFViewer progra 3 Double click on the program to run the Open Apple Mac users can download the Viewer V Always ask before opening this type of file http www locklizard com Downloads PDCV Would you like to open the file or save it to your computer Diagram 10 Safeguard Viewer Registration Email and License file Lizard Safeguar
10. LizardLicensing_CheckLicense was not found on this server displayed if a proxy is running Can t connect to server www locklizard license co uk Error 12003 An extended error was returned from the server We cannot register your account because the server is not available The most likely cause for these error messages is that access to port 8444 is blocked Outbound and inbound traffic must be enabled on this port If your network administrator does not allow traffic on this port then you can use port 8080 or 80 instead To do this edit the license file using Notepad and change HTTPS to HTTP and port 8444 to port 8080 or port 443 to 80 and save the file Then use the Remove Keystore option from the Windows Start menu gt Programs gt Lizard Safeguard PDF Viewer menu Once you have done this double click on the license file to register If the license file already uses port 8080 or 80 then please check with your network administrator that inbound and outbound traffic is enabled on this port Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 35 of 40 Fo LockLizard 3 2 10 An error has occurred while retrieving document access Key Unexpected end of file from server The most likely reason for this is that the viewer is losing packets due to a poor or inconsistent Internet connection Open a DOS Command Prompt window and type ping I 2000 t www locklizard license1 co uk NOTE Server URL
11. To cause this to happen you use this feature to remove the existing faulty keystore and then re register your license with your publisher The remove keystore utility is located in the LockLizard Safeguard Viewer program group off the Windows start menu Start gt All Programs gt LockLizard gt Lizard Safeguard gt PDF Viewer gt Remove Keystore Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 40 of 40 E Locklizard
12. a page range meaning that they can be mixed For example 1 10 23 24 or 23 1 10 24 The only difference between these two selections is the order in which the pages are printed Print Range Current View Selecting this option will print the area you have currently zoomed into Fit Contents to Page Selecting this option will make the view display match the printed output with left right and top bottom margins adjusted accordingly Auto rotate Select this option if you have both portrait and landscape pages in the same document Landscape pages will be automatically rotated to fit Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 28 of 40 EH LockLizard 2 2 10 Opening Documents at last viewed page If you are viewing a large document and would like the viewer to open the document at the last viewed page then select the option Remember Last Page Viewed from the Document menu The viewer will next open the document at the page that was last displayed when the document was closed You can deselect the Remember Last Page Viewed option from the Document menu if you no longer want this feature enabled Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 29 of 40 E Locklizard 2 3 2 4 File Sizes supported Safeguard Viewer supports files of up to 200Mb in size Since files are decrypted in memory file opening times will depend on your compu
13. aluating Lizard Safeguard then Safeguard Viewer uses port 443 to securely address using HTTPS the LockLizard administration server You must therefore make sure that if your company has a hardware firewall in place that port 443 is opened This is the standard port number for a HTTPS port so most likely it will already be open Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 18 of 40 Es LockLizard 1 5 7 1 5 8 Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 19 of 40 Fo LockLizard Firewall messages displayed during registration Some firewalls or anti virus products may display the following message window or similar during registration This notifies you that Safeguard Viewer is trying to access the Internet ZoneAlarm Security Alert REPEAT PROGRAM PDCVIEWER EXE is trying to access the Internet Identification Unknown Application PDCVIEWER EXE Destination IP 84 45 224 22 DNS View Properties More Information Available This program has previously asked for Internet access SmartDefense Advisor Advice is not yet available for this program Choose below or click More Info for assistance 7 Remember this setting Diagram 12 Firewall message window during registration You must check the box remember this setting and select the Allow button or the equivalent for your product so that the viewer can connect to the Internet and register your
14. ar These are useful to use if the documents you are viewing have links in them to other pages Once you have pressed on a link you can then use the previous button to go back to the page you were previously viewing The history cache will hold a maximum of 50 viewed pages Scrolling options By default documents are displayed in continuous scrolling mode If you want to scroll one page at a time then select the Single Page option from the View gt Page Layout menu Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 25 of 40 E Locklizard 2 2 6 2 2 7 2 2 8 Viewing multiple pages book format If you want to view pages side by side just like in a book then select the Page Layout gt Facing option from the View menu You can adjust the document display size until you see the pages fully on the screen Menu bar display If you have unchecked the view menu bar option and the toolbar option and would like the menu bar to re appear then press the escape key ESC on your keyboard Full screen mode The combination keys Ctrl L can be used to switch between full screen mode and normal mode This option is also available from the View menu and by pressing the H button on the task bar 1 Printing Whilst in full screen mode Ctrl F can be used to display the find search dialog and Ctrl P can be used to display the print dialog but only if printing has been allowed 2 Zooming in amp
15. ayed telling you how to contact the publisher in order to be granted access to the document Firewall anti spyware messages displayed when viewing documents The first time you view a protected document your firewall anti spyware product may display the message or a similar one below ZoneAlarm Security Alert SUSPICIOUS BEHAVIOR PDCVIEWER EXE is attempting to monitor user activities on this computer If allowed it may try to track or log keystrokes user input mouse movements clicks web sites visited and other user behaviors Application PDCVIEWER EXE View Properties SmartDefense Advisor SmartDefense Advisor is not available for this 2 alert type r Apply this setting to all suspicious behaviors exhibited by this application Diagram 16 Software firewall message dialog Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 22 of 40 E Locklizard Safeguard Viewer does NOT monitor mouse activity characters entered web sites visited etc on your computer It just checks whether its own processes are running and you have to allow it to do this in order to view protected documents Check the box apply this setting to all suspicious behaviors exhibited by this application and select the Allow button NOTE Firewall Settings If you select the Deny button then the viewer window will be minimized and the protected document will not be displayed 2 2 Viewer controls Safeguard Vie
16. ckage 1 3 5 Safeguard viewer is also available as an MSI package so you can deploy it using Group Policy in your Windows enterprise environment The MSI package can be downloaded from the LockLizard web site http www locklizard com Downloads SafeguardPDFViewer v25 msi It is recommended that you disable Windows UAC and reboot the computer for these changes to take effect before installing the msi package Disabling Automatic Updates You may want to disable the auto update checker from running if your users are ina locked down network environment and cannot install any software on their desktops In such an environment if a regular user attempts to update the viewer software then they will receive an error when the installation fails since the viewer software is unable to update the Windows registry Example of use disable automatic update checks SafeguardPDFViewer_v26 exe UPDATE 0 Example of use enable automatic update checks SafeguardPDFViewer_v26 exe UPDATE 1 Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 10 of 40 so LockLizard 1 4 Managing Proxy Settings Proxy servers are used in some organizations to change the port addressing from the Windows default to another internally determined port number On some systems because of internal security requirements firewall controls are set to prevent internal applications from connecting directly to external web addre
17. d Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 15 of 40 fo LockLizard 1 5 1 Immediate Registration To register double click on the llv file in your email application select the Open option and then the OK button Double clicking on the llv file invokes the registration process and registers you with the publisher A message dialog confirms successful registration 1 5 2 Save license file and then Register Alternatively you can right click on the license file attachment and use the save as or save to disk option to save the license file to disk You can then double click on the license file in Windows File Explorer to register 1 5 3 Zipped license files and registration The license file is also contained in a zip file so that it does not get stopped or altered by firewalls or corrupted by mail applications during transmission If you cannot register using the llv license file for any reason then use the one contained in the zip file Double click on the zip file in your email application select the Open It option and then the OK button Then double click on the llv file this file is revealed when the unzip process has run NOTE Firewalls may rename file extensions Some firewall products may have renamed the zip file and you may have to approve running it to reveal the license file contents Zone Alarm for example renames zip files with a zm9 file extension You can eith
18. er double click on this file and Zone Alarm will run asking you whether you want to view the contents or you can save the file to disk rename the file extension back to zip and then double click on it Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 16 of 40 E Locklizard 1 5 4 Web based email systems and registration 1 5 5 With web based email systems where you view your emails through a web browser you will need to save the license file to disk before double clicking on it so that the license process can be executed locally Successful Registration At registration time checks are made to see if your customer account exists when it becomes valid and the documents publications you are allowed to access Once you have successfully registered the following dialog is displayed oe Registration successful x Thank you You have successfully registered for accessing protected V documents created by LockLizard Support email address support locklizard com Diagram 11 Successful registration message You will now be able to view documents and publications you are licensed for If you are not connected to the Internet at the point of registration then you will receive an error message and you will have to start the process again IMPORTANT NOTE Backup your license file Please make sure you retain a copy of the license file in case you need to recover the system after
19. er here Also ask them if you need to enter a specific port address Safeguard Viewer uses port 8444 or 443 to securely address using HTTPS the relevant administration server for the publisher whose product you have purchased for internal systems this corresponds to the documents you are authorized to use If your internal system requires the use of a different port for the connection you must enter it in the Proxy port field The information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application If your internal control system requires authentication at the firewall then check the Proxy Authentication checkbox and enter in the fields provided the username and password that your IT department have allocated to access the firewall service Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 13 of 40 EH LockLizard If you do not supply the Proxy authentication data username password but the proxy server requires authentication a dialog box asking for the username and password will be automatically displayed when Safeguard Viewer tries to connect to the Internet If the Use Proxy check box is not checked then the viewer will use the Internet Explorer settings for the Internet connection assuming the proxy settings are defined in IE Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 Lock
20. er license from each publisher before you can access their document s You do not need to install the viewer software again 1 5 10 Messages displayed if you have not registered If you try to view a protected PDF file before you have registered the following dialog box or similar is displayed Pe el LockLizard Safeguard secure viewer EX v You are not authorized to view this protected document Please purchase this from www mycompanyname com or email sales mycompanyname com for more information Diagram 13 Registration required dialog Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 20 of 40 9 Locklizard Chapter 2 Viewing Protected PDF Files To view a protected PDF file PDC file double click on it in Windows File Explorer v Burn Foto Ends Name Date modified Type D lizard 2 IRbusguide pdc 11 08 2006 14 03 PDC File 3 Jack s pdf pde 27 10 2006 23 11 PDC File Qu POF files al Jack s pdf allcasstomers checkalways nopiint pdc 30 07 200716 41 PDC File More 3 Jack s pdf test pde 07 11 2006 23 37 PDC File Folders gt S JoshuaFrankenstein pdce 15 06 2007 23 00 PDC File 3 labelforcourier pdc 30 04 2007 19 22 PDC File Ji Outlook LockLizard protecting your intellectual property pdc 31 07 2007 18 26 PDC File do POF files JUN06_RRR pdc 31 10 2006 13 20 PDC File Diagram 1 4 Windows File Explorer The protected PDF file is decrypted and displa
21. erform the deployment of the locklizard Administration System and shi use the locklizard implementation service b m WW L W W N N Diagram 18 Find results dialog Page up down controls Id 4 s432 P pl You can navigate around a document by using the 1 Page controls in the toolbar 2 Page controls down the right hand bottom side of the viewer scroll bar 3 Scrolling with your mouse 4 Page up down keys on your keyboard These controls are also available from the Document menu Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 24 of 40 E Locklizard 2 2 3 2 2 4 2 2 9 Document display size zoom Oli O You can change the document display size in the toolbar by 1 Selecting the minus or plus buttons 2 Selecting a value from the pull down list box 3 Entering a custom value directly into the field If you enter a value into the field then you must press the enter button on your keyboard in order for it to take effect The document display size can also be altered using the Zoom options off the View menu Keyboard controls In both full screen and normal mode you can use the and buttons on the numeric keypad section of your keyboard to zoom in and out of a document Navigation buttons amp gt History navigation buttons next and previous buttons are available on the toolbar and the vertical scrollb
22. g folder To continue click Next If you would like to select a different folder click Browse C Program Files Lizard Safeguard PDF Viewer Browse At least 13 0 MB of free disk space is required Diagram 3 Safeguard Viewer Installation folder Select Start Menu Folder Where should Set the s shortcuts up place the program s shortcuts Lee 2 Setup wil create the program s shortcuts in the following Start Menu folder To continue click Next If you would like to select a different folder click Browse LockLizard Lizard Safeguard PDF Viewer Browse Diagram 4 Safeguard Viewer Installation Settings Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 6 of 40 FoLocklizard Setup Lizard Safeguard PDF Viewer E Ready to Install Fo s ready to begin installing Lizard Safeguard PDF Viewer on your Loc Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files Lizard Safeguard PDF Viewer Start Menu folder LockLizard Lizard Safeguard PDF Viewer DANSE GHETE Completing the Lizard Safeguard G Mol AA PDF Viewer Setup Wizard Setup has finished installing Lizard Safeguard PDF Viewer on your computer The application may be launched by selecting e the installed icons W ep D Click Finish to exit Setup A er
23. grams gt Lizard Safeguard PDF Viewer gt Remove Keystore and then try registering again this time using a direct connection to the Internet Error 1284 68 Can t connect to server www locklizard license1 co uk Error 0 The server response could not be parsed Please check your internet connection and try again This message is displayed if the server response is truncated the data sent from the server gets corrupted This could be because 1 The license file has been corrupted Obtain a new license file from your publisher or register using the one contained in the zip file Before registering again you will need to delete your keystore off the Windows Start menu select Programs gt Lizard Safeguard PDF Viewer gt Remove Keystore Once you have done this double click on the license file to register 2 A proxy is in use and proxy settings have not been configured in the viewer software See proxy settings Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 38 of 40 EH LockLizard 3 4 General FAQs 3 4 1 Do I have to be connected to the Internet in order to view 3 4 2 3 4 3 3 4 4 secure PDF documents This depends on the controls set by the publisher They may require that you connect to the Internet every time you view one of their documents or that you connect every n number of days or that you don t need to connect to the Internet at all If the publisher has limited
24. he error message License check failed server returned 407 response code The most likely reason for this is that you are using a proxy to access the Internet Make sure you have entered the correct proxy settings and then try again See proxy settings Error message when registering License Check Failed Server Returned 302 Response code This message is displayed when the URL for the licensing server is redirected by a proxy server The most common reason for this message is that your organization strictly controls access to web sites and the LockLizard Licensing server has not been added to the authorized list Error message Server Response code 504 This error message is displayed if port access is blocked Safeguard Viewer needs the port specified in the license file open so it can communicate with the server Please check with your company s network engineers that this port is open Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 34 of 40 Fo LockLizard 3 2 6 3 2 7 3 2 8 3 2 9 The license file I have received has an extension of mim not jlv I change it to llv but still cannot register This is because you are using AOL or IM as an email client and AOL IM has corrupted the license file and changed the file extension Use the llv file contained in the zip file instead Save the zip file to disk unzip it and then double click on the llv file The requested URL_Lock
25. he information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application NOTE Software Firewall If you decide to disable your software firewall to register the viewer software then remember you must reboot your computer before it will take effect software firewalls remain memory resident even after you disable them In the case of proxy servers proxy settings are automatically picked up from Internet Explorer by the viewer software but there may be occasions when this information is incorrect or unavailable and you will have to manually enter proxy settings in Safeguard viewer Off the Windows Start menu gt Programs gt Lizard Safeguard PDF Viewer gt Proxy Settings is where you enter this information See proxy settings Once you have registered the viewer it does not need the proxy settings again unless someone decides to change your internal proxy settings Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 33 of 40 EH LockLizard 3 2 2 3 2 3 3 2 4 3 2 5 When I go to register my license file it tells me the server is unavailable Please try registering again If the problem continues then the most likely reason for this is that you are using a proxy to access the Internet Make sure you have entered the correct proxy settings and then try again See proxy settings When trying to register I get t
26. hing for text EEN 23 2 2 2 Page up down Controls sssssesssessseeseseeseeeteseeneeeseneseaneneseeseeesuaneesenseneuanensnessenesuaneneneesenenuaneneneesenennaneneaenes 24 2 2 3 Document display size zoom ww 25 2 2 4 Navigation elle TEE 25 2 2 5 Scrolling OPTIONS ieecissasssstsesteivssascesstescnaetesndeusnsussaissscnssecutscusntausegusssedsncaicessnestusscatsanseaduatueaseesissnonsastnicetvansuineas 25 2 2 6 Viewing multiple pages book format ws 26 2 2 7 Menu bar Cisplay ssssssssscssssseessssesseessaeessseeseeeseaneneceeeeseseaceneeeseneseaneneneeseseseacenenenseneneaneeneesenenuanenenensenennaneneneeees 26 2 2 8 Full screen mod TEE 26 2 2 9 Printing CONtro S uissris enos annos ani nnnnos n27 2 2 10 Opening Documents at last viewed page ssssssssessesseseeseeesseesenenseeessanensenseeesnaneseneesenennanensneesenennaneneaeees 29 2 3 FILE SIZES SUPPORTED BEE 30 2 4 PROGRAM UPDATES sicvaviccccccccsscccatercctcccctcaeceddeccccssaseccescdcctsssseccecessececsscoetece 30 2 5 DOCUMENT CONTROLS sicstcccecescccsecesceccecesccctaccedectoccscedcecedcccceseseccsecedcectecsecedees 31 Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 2 of 40 Ss a LockLizard CHAPTER 3 TROUBLESHOOTING sssrin Pea eee KN 3 1 3 1 1 3 2 3 2 1 3 2 2 3 2 3 3 2 4 3 2 5 3 2 6 3 2 7 3 2 8 3 2 9 3 2 10 3 3 3 3 1 3 3 2 3 3 3 3 3 4 3 4 3 4 1 3 4 2 3 4 3 3 4 4 3 4 5 Lizard Safeguard Viewer
27. is straight forward and it takes less than a minute from start to finish Screenshots of the installation process are given below and are self explanatory 15 Setup Lizard Safeguard PDF Viewer Lo ea Lizard Safeguard Welcome to the Lizard Safeguard PDF Viewer Setup Wizard This will install Lizard Safeguard PDF Viewer 2 5 92 on your computer lt is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Diagram 1 Safeguard Viewer Setup Wizard Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 5 of 40 Fo Locklizard Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation LOCKLIZARD END USER LIMITED LICENSE AGREEMENT GENERAL This license agreement is the contract between LockLizard Limited LockLizard a company registered in England and Wales No 5117542 and any person or entity that is making use of a LockLizard product for the purpose of using files compliant with x l accept the agreement do not accept the agreement Diagram 2 License agreement Select Destination Location x o Where should Lizard Safeguard PDF Viewer be installed Lec A Setup will install Lizard Safeguard PDF Viewer into the followin
28. ll software onto the desktop These tools often do not process messages as an end user would have done because they will routinely specify the default settings for the system To support IT department deployment we provide a silent installation mode to facilitate their ability to carry out automatic installs As an end user you might also wish to use this facility in order to save time To run Safeguard viewer in silent installation mode without any dialogs displaying the setup must be launched using the Windows Run command and the VERYSILENT parameter Example of use SafeguardPDFViewer_v25 exe VERYSILENT Alternatively if you would like the installation progress window to be displayed but none of the other dialogs wizard and background window then you can run Safeguard viewer with the SILENT parameter Example of use SafeguardPDFViewer_v25 exe SILENT NOTE Path Name From the Windows Run command you will need to specify the path of the exe file so the example above might be entered as follows C Downloads SafeguardPDFViewer_v25 exe silent License File Registration silent mode Once the viewer software has been installed in silent installation mode you can register a license file from the command line Windows Run command Example of use PDCViewer exe C Licensefiles YourName llv silent Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 9 of 40 E Locklizard 1 3 4 MSI Pa
29. nect occasionally and the viewer will automatically enforce those controls The publisher may only have licensed you to view a document for a specific number of times If that is the case you must be connected to the Internet in order to view the document The publisher may have imposed additional screen grabber limitations If this is the case when viewing a document with these limitations Windows will temporarily change the color scheme to Windows Basic When the document is closed the Windows color scheme will return to your previous settings You may or may not be able to print a document the print icon therefore may or may not be enabled and or printing may be limited to a number of copies When you print a document a watermark image or text may be displayed on the printed document Details of when your account expires if ever and when the document you are viewing expires if ever are displayed at the bottom of the viewer window in the status bar Chapter 3 Troubleshooting 3 1 This chapter covers error messages that may be encountered when you are using Safeguard Viewer This is split into four main areas Installation Registration Opening a Document and General FAQs An online knowledgebase system can be accessed at http www locklizard license co uk support index php _m knowledgebase amp a view This contains the latest troubleshooting information IMPORTANT NOTE CONTACTING SUPPORT If you enco
30. out of adocument You can use the and buttons on the numeric keypad section of your keyboard to zoom in and out of a document Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 26 of 40 EH Locklizard 2 2 9 Printing Controls S Print Printer Properties Status Ready Type Lexmark E340 MS Print Handling Copies 1 Si M Collate Fit contents to page E Auto Rotate lt eg gt Diagram 19 Print dialog Print Range The print range pages edit box may contain any of the following a page range e g 2 50 a single page number e g 23 multiple page ranges e g 2 50 65 90 110 135 multiple single pages e g 23 34 45 67 WN k Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 27 of 40 E Locklizard NOTE Semicolon Spacers Multiple page ranges and page numbers MUST be separated by a semicolon The print range edit box will only accept 1 numbers 0 to 9 2 the minus sign page range separator 3 semicolon for distinguishing multiple ranges pages NOTE Character separators All other characters will be ignored including the comma as a separator The following example shows what you should enter in the page range edit box to print the first 10 pages the last 10 pages and page 25 of a 210 page document 1 10 200 210 25 There is no special order between a single page and
31. rectly from Internet Explorer or any other browser 39 What is the remove keystore Option for ssssssssssssssesssessseesssessesessseesseeesneneseeeseeeeneneeeessenesnaneseeesseneans 40 Chapter 1 Installation amp Registration 1 1 Introduction Lizard Safeguard Secure PDF Viewer enables you to view protected PDF files that have been published in PDC format Safeguard Viewer is a standalone application that controls what you can do with protected PDF files for example how long you can view them for whether you can print them etc These document controls are set by the publisher of the document and cannot be altered by yourself All trademarks of Adobe Systems Incorporated are acknowledged as are any other trademarks referenced in this manual 1 2 Installation Pre requisites NOTE Mac Installs This manual only covers the installation of Safeguard Viewer on Windows platforms For installation of Safeguard Viewer on Macintosh computers please refer to the Lizard Safeguard Macintosh OS X manual Safeguard viewer is compatible with the following Windows platforms 32 and 64 bit e Windows 2000 e Windows 2003 e Windows XP e Windows Vista e Windows 7 Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 4 of 40 E Locklizard 1 3 Installing the Viewer Double click on the SafeguardPDFViewer exe file in Windows Explorer to start the installation process The installation process
32. roxy Settings The following dialog is displayed a Lizard Safeguard Viewer proxy settings Automatic configuration script js jvs or pac file van Proxy server Use Proxy Proxy authentication Fo LockLizard Diagram 9 Proxy settings dialog This dialog enables you to set the proxy from a configuration script or by manual entry 1 4 1 Automatic configuration script The viewer can be configured using a proxy administration PROXY PAC file a plain text file containing a JS function that will automatically configure the proxy settings to be used In the Address field type in the full path of the Proxy pac file you want to use either an http path or a local file and then Load press the button Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 12 of 40 E Locklizard 1 4 2 Below is an example proxy pac configuration file that will make the viewer or Internet Explorer go via a local proxy server if a connection is made to www locklizard com function FindProxyForURL url host if shExpMatch url http www locklizard com return PROXY 192 168 1 1 8080 else return DIRECT Proxy server manual entry settings To manually enter proxy settings check the Use proxy checkbox and then enter the address the proxy requires in the Proxy address field Your IT support group will be able to tell you the address you should ent
33. sses Further to help prevent attacks from hackers and prevent keyloggers and other programs commonly used by hackers viruses and worms to send confidential internal data to outsiders internal systems may use port addresses on the firewall that are not the standard ports Finally the firewall may require users who wish to use external services to authenticate themselves to the firewall before they are able to use external services To support these higher security requirements Safeguard Viewer allows you to configure your proxy settings into the viewer Safeguard Viewer will automatically pick up current proxy information from Internet Explorer if it is available However if your proxy requires authentication a dialog box will be displayed where you must enter the user name and password needed to authenticate yourself to the proxy CCProxy Authorization User name Useri v Password je IV Remember my password FET Diagram 8 Proxy authentication dialog Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 11 of 40 E Locklizard Your internal IT department should be able to provide you with the necessary information There may be circumstances when you need to manually override these settings before you can register and use the viewer software To manually configure proxy settings right click on the Windows Start menu and select Programs gt Lizard Safeguard PDF Viewer gt P
34. te partial download Please compare the file size of the PDC file against the file size listed on the publisher s server If this information is not available then please ask your publisher for it If the file size is incorrect then you will need to re download the PDC file 3 3 2 Error message Acrobat could not open lt filename gt pdc because it is either not a supported file type or the file has been corrupted This error message is displayed if you try and open a pdc file directly from Adobe s File Open menu or you have associated the pdc file extension with Adobe Acrobat To open a pdc file you must double click on the filename in Windows File Explorer or right click on the file and select Open With PDCViewer Alternatively you can open a PDC file from the Safeguard Viewer File Open menu Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 37 of 40 9 Locklizard 3 3 3 3 3 4 Error message You need to register with the publisher before you can view any protected documents Before you can view protected documents you must first double click on the license file sent to you by your publisher in order to register If you have done this and this message still appears then the most likely reason is that you tried to register the viewer software over a VPN which will not work you MUST have a direct Internet connection Delete the keystore off the Windows Start menu select Pro
35. ter environment Examples of expected timings for very large file size handling are given below CPU O S MemoryFile size Load time P4 2 6 GHz Win 2k 1 Gb 200 Mb 75 minutes P4 3 4 GHz Win XP Pro 1 Gb 200 Mb 5 minutes Celeron 1 3 Win XP Pro 512 Mb 200 Mb 4 5 minutes These are not guaranteed timings but guidelines so that you have an indication of anticipated opening times when attempting to handle very large scale protected files and the impact on slower machines or lower memory systems Program Updates Once a week Safeguard Viewer will check with the LockLizard Administration server to see if any new updates are available If updates are available the Viewer software will ask you whether you want to download and install the new updates You can also check for updates on a more regular basis by using the Check for Program Updates option from the Help menu NOTE Windows User Rights In order to install any updates you will need the appropriate Windows user rights to update the Windows Registry and the Safeguard Viewer program installation folder Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 30 of 40 Es LockLizard 2 5 Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 31 of 40 EH LockLizard Document controls The publisher may have placed controls on the document that require you to connect to the Internet whenever you want to use a document or con
36. the number of times you can print a document then you will be required to connect to the Internet each time you attempt to print Where do I obtain a license to view protected PDF documents Contact the relevant publisher the company or person that supplied the protected document If you do not have a license for a pdc file the viewer will display a message from the publisher telling you how to contact them What happens when I change or upgrade my computer Do I need a new license If you change computers or upgrade your computer with a new hard disk then you will need to ask your publisher for another license so that you can install the viewer software and register again How do I open a PDC document directly from Internet Explorer or any other browser If you click on a link to a PDC file from Internet Explorer you are asked to Open or Save the file To view the document select the Open option Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 39 of 40 E Locklizard 3 4 5 Internet Explorer will then call the Safeguard viewer to display the PDC file To get Internet Explorer to automatically call the viewer to display the PDC file every time you click on a PDC file link uncheck the option always ask me before opening this type of file What is the remove keystore option for On rare occasions security information may be corrupted and it is necessary to regenerate that information
37. unter an error that is not detailed in this section then please contact your publisher for support Do not contact LockLizard support directly as you will be referred back to your publisher Please use the Contact Service Support option from the Help menu wherever possible so that important version and machine details are given to your publisher Installation 3 1 1 When go to install the viewer by double clicking on the exe file it tells me the file is corrupted This error message is displayed if you have not downloaded the complete file Delete the partially downloaded file and re download the software Once you have done that check the file size published on the web site and compare it with the one you have locally on your disk to make sure it is the same Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 32 of 40 9 Locklizard 3 2 Registration 3 2 1 Error Message We cannot connect to the license server by Internet Please check that you are connected or that a firewall is not stopping this connection This error message will be displayed if either a firewall or proxy is stopping the Safeguard Viewer from getting to the Internet If you are behind a company firewall then your IT department may have to configure the firewall to accept an outbound connection for the viewer program pdcviewer exe on the appropriate port and allow access to the LockLizard licensing server T
38. wer uses familiar document controls so you can simply navigate your way around a document Less familiar controls are explained below 2 2 1 Searching for text A This option can be found from the Document gt Find Text menu item or from the icon in the toolbar NOTE The find dialog can be resized w Find SH Find what locklizard Find Al Options Start from Direction Current Page RA Q Up Down Match case Match whole word only Show search results dialog 4 lt Diagram 17 Find dialog box Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 23 of 40 E Locklizard 2 2 2 If you want a list of the search results select the Show search results dialog checkbox When the search has finished the following dialog box will be displayed where you can select from individual instances of the word you are searching for Find ES Find what locklizard Find All Options Start from Direction Current Page v OUp Down T Match case Match whole word only V Show search results dialog _ _ Find in all pages result Page Found Version 2 6 Revision 1 14 wwwlocklizard com Lizard Safeguard Administration Server v2 6 Revision 1 14 20071lc J M 9 CONFIGURING THE locklizard LICENSI Lizard Safeguard Administration Server v2 6 Revision 1 14 2007Ic to carry out their own installation of the locklizard Safeguard Administr p
39. yed in the Safeguard Viewer As an example you might see something like this O Fe View Document Help BCE SAMa FHlseieb engt Es Locktizard SB wanes Table of Contents 1 1 Introduction L2Fles L J Prevequstes 1 4 Operating environment requrements 1 5 Configuring Apache Tomcat 1 6 Usno Tomcat mit standard ports 1 7 Setting uo your MySQL database 1 8 Configuring the Lockiizard Ucermng web application 19 Usro the Administration system 130 Creating your publisher account L 11 Backing up and recovering the system 1 12 Configuring he Ucense Ermal message 1 13 Changing the Web Application Server URL Lizard Safeguard Administration Server Installation Manual Vernon 26 Deveson 114 sada Ladi iar com Account never expres Document never expires Diagram 15 Safeguard Viewer with protected PDF document Lizard Safeguard Viewer manual v2 5 Revision 1 33 2011 LockLizard Ltd Page 21 of 40 fo LockLizard 2 1 When you view a secure PDF document PDC file for the first time the viewer software will check if it has the correct key to view it If it does not the viewer will check with your publisher s administration server to see if you have been granted access to the document you MUST be connected to the Internet at this point If access is allowed then the decryption key is transparently relayed from the publisher to the viewer and you will be able to view the document If not a message will be displ
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