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User Manual - CareConnections

1. 4 Use Last Interim Assessment Check this box only if you collected an Interim Assessment on a patient that drops out of treatment prior to discharge Checking this box will automatically populate your Discharge fields with Interim Assessment scores 5 Number of Visits Number of visits for patient episode of care 6 Function Score tallied from Functional Index on Interim Discharge Patient Worksheet This value will always fall between 0 and 100 Always use patient s Interim or Discharge worksheet for Interim or Discharge score NOTE Final function should be higher than initial function scote if the patient has improved If you measure an interim or final function score that is less than initial function value please check your scoring to verify this may indicate that the patient has worsened in condition has potentially answered the wrong questions did not understand the questions or the index was scored incorrectly See also Scoring the Patient Worksheet page 6 7 Pain Score measured from Pain Index on Interim Discharge Patient Worksheet This value will always fall between 0 and 10 Always use patient s Interim or Discharge worksheet for this score Note that interim final pain will usually be lower than initial pain score If you measure a final pain score that exceeds initial pain value please check your scoring to verify this may indicate that the patient has increased pain or patient ma
2. Suffix License a Display Name a By entering in a valid NPI for a practitioner you will receive confirmation of the name from CMS NOTE CMS data does not automatically populate Practitioner Detail B If you do not have practitioner s NPI enter first and last name and use the Find NPI link to search NPI Registry information from CMS You will need to enter NPI information from CMS into the CareConnections Practitioner Detail form B Complete Display Name field to customize how practitioner name displays in your pick list We recommend using Last Name First Name License type for display name Howevet you choose to have the name display we recommend you be consistent Add Existing Practitioner B f practitioner entry already exists in CareConnections you will receive a list of potential duplicates for review Select the Add Existing Practitioner check box and select the appropriate existing practitioner name from the list Select license complete Display Name and click Save to add the name to your list e Remove Practitioner M Select name from list of Practitioners Click Remove Practitioner s button Saved entries can be viewed on the Referring Practitioner setup page Note Please do not enter duplicate information If you enter the same name with different spellings or abbreviations the names will be treated as 2 separate entries Entering NPI number on all practitioners will help to ensure t
3. bar coded patient satisfaction survey for a patient before completing the rest of the registration phases Once Demographic information is complete click on Save Changes to save record or click on Next to save and continue with registration Edit Treatments 4 Demographics Payer detail Diagnosis Intake Interim Discharge Patient ID TestReg1 8 Date of Birth 11 16 1966 m Gender Male Patient Email a Initial Evaluation Date 12 15 2011 D 26 User Manual Version v3 12 02 Payer Detail All Payer Detail fields must be set up in Administration before names will be available in your pick lists If you are unable to find the appropriate name you must return to Administration and add the appropriate name to your list see pages 12 20 for more information on Administration Once all required information is complete click on Save Changes to save record or click on Next to save and continue with registration Edit Treatments Payer detail Diagnosis Intake Interim Discharge Insurance Payer Regence BlueCross BlueShield of Insurance Plan PPP Preferred Provider Panel mim Referring Practitioner Mike Big mi m Treating Practitioner Gravity Andy El 6 7 ASTYM T Employer Group Litigation Work Conditioning Registration Summary Save Changes Discard Changes Diagnosis Complete Primary Diagnosis code ICD 9 and Anatomic Group to identify patient condition As you
4. 4 85 Avg Score 479 472 4 76 4 7 4 76 4 85 Score 4 78 4 58 4 66 4 81 4 73 4 65 Score 4 95 4 95 4 93 4 93 4 96 4 91 Answer 100 00 9 amp 100 00 100 00 9 amp 100 00 100 00 100 00 Rate 100 00 100 00 100 00 100 00 100 00 100 00 Answer Rate 100 00 100 00 100 00 100 00 100 00 100 00 Answer Rate 98 91 97 83 100 00 100 00 96 100 00 100 00 4 Answer Rate 100 00 100 00 100 00 100 00 100 00 Answer 100 00 Network 4 76 4 4 77 4 78 4 76 475 Avg Score 4 83 4 83 4 82 4 84 4 83 4 83 Avg Score 476 478 476 476 477 479 Avg Score 4 566 4 67 4 65 4 68 4 56 467 Avg Score 4 90 491 490 490 491 4 90 Avg Score Answer Rate 99 75 99 87 96 99 88 56 99 87 99 77 Answer Rate 99 87 99 95 9 99 86 99 95 Answer Rate 99 86 99 87 99 88 99 82 39 95 99 84 Answer Rate 9 7 73 9 82 97 90 96 96 42 87 26 96 Bf 54 Answer Rate 99 84 99 87 99 85 9 99 82 79 99 86 Page 1 of 2 67 Sampie Report P Total Surveys 88 Bar Coded Surveys 54 CLINIC SUMMARY REPORT 1st Qtr 2006 Network Sample PT Network Sample Physical Therapy 6 Questions Answered by Therapist EN Cini Avg Score ME Avg Sc
5. 70 User Manual Version v3 12 02 Lp laed BE F Sor 6 Y bi F gv gazt 14 adwes LEF co F FF 06 F lE F LEF 68 pesano SUNS 00 6 Bg 00 6 00 6 00 6 00 6 00 6 006 005 005 Z WEJUYESH parun DO 6 O S DO 6 00 S DO 5 005 DD 6 0G F D G 00 5 Oc F a SED WISE Lik HH F Lib G 6 Lib LL LB F Lib S A asl o 006 00 5 00 S 005 00 5 00 6 0D 6 006 00 5 006 DO 6 E suozuop aunses M A F 00 S 00 S 00 S X 8 DO S oF 00 S X 8 00 S E ea 047 114 ES F M G UG F G F Oc F LB F UG F G F G F G F F unc D6 D 0 G F DB F 0095 DO 6 005 00 5 00 5 F 5 IB Gi F HE F HH F Lib 6 Lib F Gi F F Gi F uojDuiuseAA jo prier usen easuaDeH Sg BLF GLF 00 S 00 5 BE F 05 F F EB F GLF BU Sw BH F 4 sions JEJE isidejSu HEIS HO Jjdx3 ui ui vo ul unoz 4o payas po E101 Adg1au ears Aug ajdwes XJoAd ew Ld ajdwes yomjay 9002 14215 1 2INFT2 71 User Manual Version v3 12 02 Contact and Technical
6. Lower Extremity 3 68 91 4706 64 00 13 67 0 00 33 33 65 67 Lumibar 3 59 71 26 98 73 00 9 33 0 00 66 67 33 33 Upper Extremity 3 7235 40 35 96 00 96 9 33 91 67 33 33 65 67 Therapist Quarter 9 67 29 3743 75 30 10 78 30 56 44 44 55 56 Therapist Rolling Year 22 7261 4633 12 00 12 64 55 05 96 40 91 Therapist Cervical Thoracic 1 100 00 100 00 98 00 96 11 00 0 00 0 00 100 00 Lower Extremity 79 33 83 33 88 17 8 67 0 00 100 00 0 00 Upper Extremity 2 93 10 80 65 89 50 11 50 0 00 100 00 0 00 Therapist Quarter 9 8453 83533 89 56 8 56 0 00 89 11 11 Therapist Rolling Year BD 83476 73 63 84 93 11 83 3 18 60 00 40 00 Therapist D Cervical Thoracic 2 92419 91 67 82 00 11 04 0 00 20 00 50 00 Lower Extremity 5 31 52 5436 69 80 11 80 0 00 40 00 96 60 00 Lumbar 2 77 36 36 17 66 50 4 50 0 00 100 00 96 0 00 Upper Extremity 4 427 59 44 92 68 75 11 25 0 00 30 00 96 50 00 Therapist Quarter 13 62 45 53 87 71 15 10 38 0 00 53 85 9 46 15 Therapist Rolling Year 7045 6071 76 42 9 68 2 50 62 12 37 88 Therapist E Cervical Thoracic 2 411856 77 78 83 00 96 18 00 0 00 0 00 100 00 Lower Extremity 1 914356 45 00 85 00 7 00 0 00 100 00 0 00 Lumbar 5 57 93 76 00 81 20 11 20 0 00 40 00 96 80 00 TMJ 1 100 00 100 00 100 00 12 00 0 00 100 00 000 Upper Extremity 2 72346 48485 85 00 96 13 50 0 00 0 00 100 00 Therapist Qua
7. enter patient s date of birth NOTE dates must be entered in MM DD YYYY format 3 Gender required select patient s gender from dropdown list Male or Female 4 Patient email Enter patient s email address if available Future additions to CareConnections will allow for outcomes patient worksheets and patient satisfaction surveys to be emailed to patients who give their email address NOTE This feature is not yet available 5 Initial Evaluation Date required Date of initial patient evaluation NOTE dates must be entered in MM DD YYYY format PAYER DETAIL Payer Detail fields must be set up in Administration before names will be available in your pick lists If you are unable to find the appropriate name you must return to Administration and add the appropriate name to your list 1 Insurance Payer required select patient s insurance payer from dropdown list A list of common national insurance payers has already been provided for you when you begin using CareConnections For lesser used insurances that you do not need to track outcomes for please select UNLISTED as the insurance payer and choose one of the basic UNLISTED insurance plans UNLISTED has been provided as one of your drop down selections when you begin using CareConnections Insurance Plan required select insurance plan from dropdown list This dropdown list will include plans that fall under Insurance Payer The Insu
8. 12 02 CONNECTIONS Logging in to CareConnections Getting Started For new participants your User name and a temporary Password will be sent to you via email When you log into CareConnections for the first time you will be required to change your Password Please be sure to make a note of your new login information For security reasons your password will be encrypted and CareConnections will not have a record of your new password once you update it Log in to CareConnections web site Go to www careconnections com B Click on Client Login link to access CareConnections CA R CONNECTIONS Home News Help Support Medical Management Tools amp Systems Health Plans PPOs Self Insured Employers and Rehabilitation Providers Learn More CareConnections is a web based suite of rehabilitation medical management services CareConnections uses combinations of tools to assist providers and payers with the medical management of patients and clinical services Prior Authorization ana Advice PAS Clinical Guidelines HIPAA COMPLIANCE TERMS amp CONDITIONS CareConnectone 2012 All Rights Reeerved User Manual Version v3 12 02 Creating New Password The first time you log on you will be required to change your Password CONNECTIONS Log On Please enter your user name and password User name NewUser Password Password Help CONNECTIONS Change Password Use the form
9. 15 of 22 My CareConnections lists all active patient registrations entered by your clinic Patients are listed in grid format so that you can easily view and sott your patient records Clicking on a column name will sort the column in ascending or descending order Standard view includes columns for the following e Patient ID indicates patient identifier entered by user e Phase indicates last phase completed in registration see explanation of Registration Phases on pages 25 31 e Survey indicates whether or not Patient Satisfaction Survey has been printed for patient check mark indicates that survey HAS been printed Note only available for Patient Satisfaction subscribers e Submitted date registration was entered into CareConnections e Intake date of initial visit outcomes assessment e Interim date of most recent interim progress assessment if applicable e Discharge date of patient discharge final outcomes assessment User Manual Version v3 12 02 22 CareConnections Tools As the entry point to your CareConnections account the My CareConnections page includes some quick reference tools that may help you better manage your records Patient Counts Incomplete 17 Active 22 Complete 5 Survey 10 Each count heading Incomplete Complete Active Survey is a selectable link that will sort and return only patients in that heading category For instance clicking on In
10. 1st Quarter 2006 5 00 100 00 4 94 4 88 6 Therapist Ability Ther Clin Avg Seore Hiet Soare Report Qtr Avg Score Answer Avg Score Answer Rate Score 4th Quarter 2004 4 92 100 DD 4 90 488 1st Quarter 2005 4 98 100 DD 9 4 93 488 2nd Quarter 2005 4 91 100 010 4 90 4 88 3rd Quarter 2005 4 91 100 DD 9 4 B8 4 88 Lt B A 1 4th Quarter 2005 5 00 100 10 4 95 4 89 cir uu Hh Lx mee xn xz 1st Quarter 2006 5 00 100 00 4 94 4 88 9 Explanation Report Gtr Avg Score Answer Avg Score Answer 147 Ag Beare Clin Su Soare NEZ Hiet Aw Soare Rate Score 4th Quarter 2004 4 92 100 DD 4 81 4 84 1st Quarter 2005 4 85 100 010 487 4 85 2nd Quarter 2005 4 91 95 65 wl 4 80 483 3rd Quarter 2005 483 97 67 e 483 4 84 E 4th Quarter 2005 4 87 100 DD 9 4 89 4 84 Se ini Em 1st Quarter 2006 5 00 100 DD 4 85 4 85 Therapist Overall in 4 bn Report Gtr Score Answer Avg Score Answer per AW Soare Em Clin Avg Sesne Sone Rate ain 4th Quarter 2004 4 93 100 DD 9 492 4 88 1st Quarter 2005 4 24 100 10 491 4 89 2nd Quarter 2005 4 92 98 91 95 4 89 488 3rd Quarter 2005 4 89 47 4 87 488 a 4th Quarter 2005 4 97 10000 4 94 4 88 an mi am m em 1st Quarter 2006 4 98 100 00 491 4 88 Page 1 af 1
11. 2011 Referring Practitioner Setup 131531 Discharged v 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Clinic Users 98822 Payer Detail 6 30 2011 6 30 2011 Agreements 154678 Intake v 6 23 2011 6 23 2011 131531 Payer Detail 6 22 2011 6 22 2011 Page 1 002 p gt View 1 15 of 25 A Print Preview of the survey will open and a check mark will be placed in the Treatment Registrations grid for the patient registration for which you just printed a survey Give Patient Satisfaction Survey directly to the patient or place it in the patient s chart for completion at a later date 51 User Manual Version v3 12 02 Quarterly Reports OUTCOMES Select the Outcomes link under Reports to view Outcomes Reports Manage Treatment Episodes My CareConnections Treatment Registrations Incomplete 17 Active 22 Complete 5 Survey 10 Advanced search Patient Id Search New Registration Reports Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes 203831 Intake 12 29 2011 12 27 2011 Palle atisraction 189745 Discharged 12 6 2011 11 28 2011 12 7 2011 12 9 2011 Forms 185427 Discharged 11 30 2011 11 30 2011 11 30 2011 11 30 2011 Patient Worksheets 125478 Payer Detail 11 30 2041 11 30 2011 Patient Satisfaction 15198 Discharged v 1148 2011 11 1 2011 11 18 2011 11 17 2011 123456 Diagnosis 9 16 2011 9 12 2011 Administration 116425 Intake v 9 2 2011 9 1 2011 9 2 2011 Clinic Information 56324 Intake v 7 6
12. 6 2011 Custom Report Groups 131531 Discharged 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Insurance Setup 98822 Payer Detail 6 30 2011 6 30 2011 Treating Practitioner Setup 154678 Intake 6 23 2011 6 23 2011 Referring Practitioner Setup 131531 Payer Detail 6 22 2011 6 22 2011 Clinic Users 98822 Intake 5 23 2001 5 23 2011 6 6 2011 Agreements 565656 Discharged v 5 17 2004 5 17 2011 7 20 2011 465239 Intake 5 16 2011 4 30 2011 Page 1 042 p gt pi View 1 15 of 22 New Registration Click the New Registration button to start a new patient registration Registrations are broken down into phases and may be saved after completion of each phase You may also close a registration after saving any completed phase and return later to edit or enter additional information Patient Satisfaction subscribers need only complete the Demographics phase in order to generate a bar coded patient satisfaction survey though they will need to complete Payer Detail Diagnosis Intake and Discharge phases in order to complete the registration and make it available for reporting See pages 37 38 for details on generating patient satisfaction surveys Required registration fields are noted by a bold text heading Required fields must be completed in order to save a tegistration phase Demographics This phase represents the minimum amount of information required to save a patient registration in CareConnections Saving demographic information allows you print
13. 67 10 40 10 07 Work Days Last 5 77 3 59 0 42 2 43 11 33 12 02 TMJ Number of Patients 1 2 1 4 189 297 Functional Improvement 71 43 96 40 00 100 00 57 58 47 42 9 465 93 Decrease in Pain 100 00 84 75 100 00 811 26 56 04 59 23 Perceived Improvement 98 00 96 88 50 100 00 83 75 7213 71 31 Number of Visits 6 00 15 00 12 00 12 00 11 73 3 93 Work Days Lost 0 00 0 00 0 00 0 00 0 40 1 33 Upper Extremity Number of Patients 16 19 12 58 10 262 18 722 Functional Improvement 57 99 64 97 51 03 61 72 53 05 54 43 Decrease in Pain 60 84 66 79 57 43 69 01 50 2D 52 47 Perceived Improvement 80 25 96 81 11 81 45 81 93 7417 7477 Number of Visits 8 94 15 32 12 58 13 00 11 97 1221 Work Days Lost n2 3 16 22 92 6 17 11 42 1228 62 User Manual Version v3 12 02 THERAPIST OUTCOMES REPORT ard Qtr 2006 Sample Report rp ELE Network sample PT Network Sample PT Clinic Therapist Patients Pain Function improvement Visits LostWork Acute Chronic Therapist Cervical Thoracic 1 71 79 52 94 94 00 14 00 0 00 0 00 100 00 Lower Extremity 3 65 71 90 91 81 00 10 33 0 00 66 67 33 33 Lumibar 1 8714 6410 80 00 24 00 0 00 100 00 96 000 Upper Extremity 1 6964 60 71 80 00 28 00 0 00 100 00 000 Therapist Quarter 7 44 67 93 87 83 16 17 0 00 66 67 33 33 Therapist Rolling Year 29 70 31 82 38 15 31 2 03 55 17 44 83 96 Therapist B
14. CLINIC SUMMARY REPORT 1st Qtr 2006 Network Sample PT Network Sample Physical Therapy 1 Overall Facility Score E ek Score 1 Oi 2006 and Gtr 2005 1 51 20068 2 Staff Communication EN Avg Score 181 Gir 2005 3nd Gtr 2005 1st Qtr 2006 3 8 amp Waiting Times Avg Score Seek Avg Score 18 Ot 2005 afd Gtr 2005 Tat tr 2006 4 of Benefits amp Paperwork mE Score Avg Score and Gb 2005 5 Courteous amp Prof Staff Score ek Score 1st tr 2006 E 1st Gtr 2005 and Gtr 2005 1st 2006 User Manual Version v3 12 02 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Clinic Score 4 75 4 78 467 4 75 477 4 81 Score 4 85 4 86 4 83 4 84 4 91
15. Distribution of acuity days that fall in specified acuity ranges Anything greater than 90 days in this category is considered chronic Outcomes by Problem Area Breakdown of outcomes categories by anatomical region Groupings include Upper Extremity Lower Extremity Lumbar Cervical Thoracic TMJ and Hand Neurological conditions are reported separately but in the same format as Problem Area report Clinic is given 3 historical quarters of information for their facility along with a comparison to Facility Rolling Year Network Rolling Year and National Rolling Year Report is broken down as follows e Problem Area Number of Patients Functional Improvement Decrease 1n Pain Global Rating of Change Number of Visits Work Days Lost Or OO cO 55 User Manual Version v3 12 02 Quarterly Reports Therapist Outcomes Report Breakdown of outcomes categories by therapist Each therapist has outcomes grouped by anatomical region for the current reporting quarter Therapist also receives an overall average for the reporting quarter as well as a rolling year overall average Comparison data for clinic network and national are listed at the bottom of the therapist report Report is broken down as follows e Therapist o Anatomical Region Patients number of patients Pain decrease in pain Function functional improvement GRoC Global Rating of Change Visits average number of visits Lost Work average n
16. Sample PT Clinic Sampl e Report O BEAR ons Facility Facility Facility Facility Network National 10 2006 202 2006 30 2006 Rolling Year Rolling Year Rolling Year PATIENT POPULATION Number of Patents 21 B2 51 240 44391 Male 37 25 36 59 37 25 35 83 38 27 37 87 Female 62 75 63 41 B2 75 54 17 61 70 62 11 AGE RANGE Under 20 9 80 10 88 5 88 8 33 7 82 6 62 20 29 15 69 12 20 13 73 14 58 6 30 7 10 30 39 11 76 13 41 7 84 10 42 12 47 10 78 49 49 21 57 12 20 7 84 13 33 17 89 16 49 50 64 25 49 36 59 45 10 34 17 29 30 96 27 58 Over 65 15 69 14 63 19 61 19 17 21 26 21 32 INSURANCE Health Plan 74 51 76 05 74 51 77 50 61 71 60 88 Medicare 9 80 10 98 11 76 9 58 18 82 21 63 Medicaid 1 96 1 22 1 96 2 08 1 78 2 03 Work Comp 5 88 4 88 9 80 5 83 10 90 9 93 PIP MVA PNC 5 88 4 35 1 96 4 17 5 34 95 4 59 Self Pay 1 96 0 00 0 00 55 0 83 0 45 95 0 84 95 OUTCOMES Functional Improvement 61 03 66 40 60 40 65 79 50 81 50 97 Decrease in Pain 58 48 75 37 70 58 75 48 58 78 60 49 Perceived Improvement 79 94 82 67 80 84 81 37 7323 73 50 Number of Visits 10 71 13 12 11 48 11 86 11 12 11 13 Work Days Lost 2 96 3 02 549 3 10 10 11 11 59 0 15 13 73 15 85 7 84 15 42 16 99 15 86 18 30 19 61 17 07 19 61 19 17 14 36 13 65 31 60 1
17. a single episode of care for a patient If you do not collect interim assessments you may click on Next to proceed to the Discharge Phase CLICK ON ADD NEW BUTTON Edit Treatments Date Func Pain GRoC LWD Visit 1 3 2012 86 00 6 20 Registration Summary Enter Assessment Date Number of Visits at time of interim assessment Function Pain Global Rating of Change Work Status and Lost Work Days Edit Treatments Assessment Date 1 12 2012 Number of Visits 4 Function 90 00 3 0 4 Global Rating of Change 5 Work Status qo Lost Work Days Select a work status Have not returned to work No lost work time Not employed outside home Not reported Registration Summary Return to work with modification Discard Changes Return to work without restriction CLICK SAVE CHANGES BUTTON TO SAVE OR SAVE TO SAVE AND CLOSE INTERIM FORM CLICK CANCEL TO DISCARD CHANGES AND CLOSE INTERIM FORM You may close the registration at this point or continue directly to Discharge Phase by clicking on Next Edit Treatments Add New Date Func Pain GRoC LWD Visit 1 3 2012 86 00 6 20 1 12 2012 90 00 0 40 5 4 4 Registration Summary 47 User Manual Version v3 12 02 Discharge Phase You will have 3 options to consider for Discharge Walkthroughs have been provided for each scenario Scenarios include 1 Patient Self Discharge no interim or discharge assessment 2 Pa
18. and interpret reports SYSTEM REQUIREMENTS e High speed internet connection e Up to date operating system and web browser Internet Explorer 8 0 or later Mozilla FireFox 8 0 or later O Safari 5 0 or later Adobe Reader 8 0 or later required to view all CareConnections forms and reports TABLE OF CONTENTS I Outcomes Data Collection Procedure 3 7 Logging to CareConnections 8 11 Setting Up Your Account 12 20 IV CareConnections Web Site Overview 21 25 V Ready to Enter Data 26 33 VI Overview of Outcomes Data Entry Fields 34 36 VII Patient Satisfaction 37 38 VIII Entering Your First Record Data Entry Walkthrough 39 51 IX Quarterly Reports 52 60 Sample Reports 61 71 Contact Technical Support Information 72 CareConnections Participant Agreement 73 2 User Manual Version v3 12 02 CONNECTIONS l OUTCOMES DATA COLLECTION PROCEDURE PRIOR TO DATA COLLECTION 1 Make copies of outcomes worksheets for all body areas Page two of each worksheet contains VAS pain scale 10 cm measurement line that must be copied to scale so be careful not to reduce or increase the size of your copies You may copy the forms front to back if you wish e New master copies of the forms also be printed directly from your CareConnections member account when printing forms online please closely follow printing instructions to avoid printing your forms too small i e set Page Scaling in Adobe Reader
19. begin to enter ICD 9 code a drop down list of options will load Select the appropriate code from the list in order for the code to be recognized as valid Secondary Diagnosis and Anatomic Group may also be completed where applicable Complete the Surgery field to indicate if surgery is relevant to the patient s condition Options include Non Surgical Post Surgical and Pre Surgical Once all required information is complete click on Save Changes to save record or click on Next to save and continue with registration Edit Treatments Interim Discharge Primary Diagnosis Code 724 a Primary Anatomic Group 724 0 SPINAL STENOSIS AD 724 00 SPINAL STENOSIS NOS 724 01 SPINAL STENOSIS Secondary Anatomic Group THORACIC 8 724 02 SPINAL STENOSIS LUMBAR 724 08 SPINAL STENOSIS OTH SITE 724 1 PAIN IN THORACIC SPINE 724 2 LUMBAGO 724 3 SCIATICA Secondary Diagnosis Code m Surgery Registration Summary 2 User Manual Version v3 12 02 Intake Outcomes data collected at initial evaluation makes up Patient Intake Once all required information is complete click on Save Changes to save record click on Next to save and continue with registration or click on Save amp Close to save changes and return to active patient list Function Calculator Function may be calculated manually or you may choose to use the Function Calculator click on Calculator link next to Function fiel
20. below to change your password New passwords are required to be a minimum of 8 characters in length Current password LEELLE New password LLRSZLILLILILILLLI Confirm new password Change Password Password is case sensitive and must be at least eight characters in length We recommend that you use at least one letter and one number in order to have a stronger password Please use alpha and numeric characters only NOTE Please record your User name and Password and keep it somewhere safe Once you change your password CareConnections personnel will no longer have access to your password User Manual Version v3 12 02 Resetting Your Password Forgotten Password If you forget your password use the Password Help link on the CareConnections Login page CONNECTIONS Log On Please enter your user name and password User name Password Password Help Click on the Password Help link located below the Log On button To successfully complete this process you must submit your User name and Email Address CONNECTIONS Password Reset o Username Email The email address should be the one you supplied to us at the time you set up your account An automated message will be sent to this email address which will allow you to complete the reset of your passwotd If your email address does not match your username please contact customer suppott Please be sure to check your email account s Junk Mail
21. of available report links If no reports show for your clinic it means that you have no complete outcomes information entered for the specified reporting quarter Manage Treatment Episodes Outcomes Treatment Registrations Advanced search Report Quarter Select a quarter Reports Outcomes Patient Satisfaction Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup 4th Qtr 2011 3rd Qtr 2011 2nd Qtr 2011 1st Qtr 2011 4th Qtr 2010 3rd Qtr 2010 2nd Qtr 2010 1st Qtr 2010 4th Qtr 2009 3rd Qtr 2009 2nd Qtr 2009 1st Qtr 2009 4th Qtr 2008 1st Qtr 2008 4th Qtr 2007 3rd Qtr 2007 2nd Qtr 2007 11 Referring Practitioner Setup 1st Qtr 2007 4th Qtr 2006 Clinic Users 3rd Qtr 2006 2nd Qtr 2006 1st Qtr 2006 4th Qtr 2005 3rd Qtr 2005 2nd Qtr 2005 1st Qtr 2005 4th Qtr 2004 Y Outcomes Reports Outcomes Report Quarter 4th Qtr 2011 x Y Standard Outcomes Reports Facility Comparative Outcomes Outcomes by Problem Area Work Outcomes Therapist Outcomes Outcomes by Clinic Neuromuscular Outcomes Reports b Pelvic Floor Outcomes Reports Patient Satisfaction Reports Patient Satisfaction Report Quarter 4th Qtr 2011 v Patient Satisfaction Reports Patient Satisfaction Clinic Patient Satisfaction Office Summary Patient Satisfaction Insurance Payer Patient Satisf
22. or Spam filters before using the Password Help function CareConnections will send an automated email to you that could be blocked by some filters Automated messages will come from support ecareconnections com If you wish to manually change your passwotd after first logging in click on the Manage User Account link only available after logging in 10 User Manual Version v3 12 02 CONGRATULATIONS On your first login you will be required to accept a HIPAA Business Addendum and or a Terms and Conditions agreement Only one Admin user on your account has to sign the HIPAA Addendum but all users on your account must accept the Terms and Conditions agreement You are now logged in and ready to begin using CareConnections DEMO CLINIC Welcome DEFAULT USER Sign out Manage User Account Help News CONNECTIONS 5 Manage Treatment Episodes My Ca reConnections Treatment Registrations Advanced search Patient Id Search Incomplete 13 Active 15 mmm ema Complete 2 Survey 12 New Registration Reports Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes 876 4145 Intake 12 1 2011 11 15 2011 Patient Satisfaction 1537721 1 Payer Detail 11 11 2011 11 11 2011 Forms HnydwBnsn2 Demographics 9 6 2011 6 28 2011 Patient Worksheets RogersBuck Discharged 9 6 2011 7 12 2011 9 6 2011 10 1 2011 Patient Satisfaction rebuildtestrec Intake I 8 30 2011 8 1 2011 testpelvicfloor Diagnosis 7 14 2
23. or that were marked as not applicable are not included in your averages Averages can only be calculated for the number of cases where a value is reported For example if your clinic reports 10 patient satisfaction surveys for a reporting quartet where 2 of the surveys had question nine answered as your average score for question 9 will only be based on those 8 records where a value was reported denominator in this case is 8 not 10 To be included in your reports a satisfaction survey must have a minimum of 7 questions answeted 59 User Manual Version v3 12 02 Quarterly Reports PATIENT SATISFACTION REPORT DESCRIPTIONS Clinic Summary Report This 2 page report shows your clinic s average score for each question on the patient satisfaction survey On the graph your clinic average is represented by the bar on the left and your comparative network average is represented by the bar on the right Historical data from the past 6 rolling quarters is included Numerical averages answer rates and network comparison data are shown to the right of each graph Office Summary Report This 1 page report shows only questions that relate to office staff along with a cumulative graph for all office staff questions On the graph your clinic average is represented by the bar on the left and your comparative network average is represented by the bar on the right Historical data from the past 6 rolling quarters is included Numerical
24. populated with your clinic name at the top To print a bar coded survey for a registered patient log into your CareConnections account and right click on the appropriate patient registration in the Treatment Registrations grid Select the appropriate option to Print English Survey or Print Spanish Survey Manage Treatment Episodes My CareConnections Treatment Registrations Advanced search Patient Id Search incomplete 18 Active 23 4 Reports Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes TestReg1 Intake Patient Satisfaction E dit 203831 Intake I Print Registration Summary 189745 Discharged 12011 12 9 2011 Forms Y Print English Survey i 185427 Disch d 30 2011 11 30 2011 Patient Satisfaction 125478 Payer Detail TTUSUWZUTT 15198 Discharged 11 18 2011 11 1 2011 11 18 2011 11 17 2011 Administration 123456 Diagnosis 9 16 2011 9 12 2011 Clinic Information 116425 Intake v 9 2 2011 9 1 2011 9 2 2011 Custom Report Groups 56324 Intake v 7 6 2011 6 30 2011 7 6 2011 Insurance Setup 131531 Discharged v 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Treating Practitioner Setup 98822 Payer Detail 6 30 2011 6 30 2011 Referring Practitioner Setup 154678 Intake v 6 23 2011 6 23 2011 Clinic Users 131531 Payer Detail 6 22 2011 6 22 2011 Agreements 98822 Intake 5 23 2041 5 23 2001 6 6 2011 565656 Discharged V 5 17 2011 5 17 2011 7 20 2011 Page 1 of
25. the Anatomic Group from the dropdown list that reflects the patient s physical area of treatment This should relate to the Primary ICD 9 Secondary Diagnosis Code ICD 9 if the patient has a secondary diagnosis enter the Secondary ICD 9 code that reflects the patient s secondary diagnosis per therapy evaluation Secondary Anatomic Group select appropriate Anatomic Group from the dropdown list that reflects patient s secondary diagnosis if applicable only required if secondary diagnosis completed This should relate to the Secondary ICD 9 Surgery Indicate whether surgery is applicable to patient s condition Options include Non surgical Post surgical and Pre surgical INTAKE 1 Problem Area Select problem area as indicated on completed Patient Worksheet Available Problem Areas relate to your selections for Primary and Secondary Anatomical Group in Diagnosis Phase Function Score tallied from Functional Index on Initial Patient Worksheet This value will always fall between 0 and 100 Always use patient s zu 4a worksheet for Intake score See also Scoring the Patient Worksheet page 6 or use Function Calculator to determine score NOTE initial function value of 100 denotes a patient that 15 at 100 functional ability Patients in these cases will not be able to report any functional gain as a result Pain Score measured from Pain Index on Initial Patient Worksheet This value
26. will always fall between 0 and 10 Always use patient s zmial worksheet for Intake score See also Scoring the Patient Worksheet page 7 NOTE An initial pain value of 0 denotes a patient that 1s pain free Patients in these cases will not be able to report any decrease in pain as a result Acuity Days Number of days between onset of condition or exacerbation of symptoms if condition is recurring and initial evaluation date in your clinic Always enter number of days if patient completes this question If Acuity 1s greater than 90 or 120 days you may still enter the value but you may choose to check the box indicating a chronic condition as well INTERIM AND DISCHARGE Fields for Interim and Discharge phases ate mostly the same Required fields will be the same fot both Interim and Discharge Assessments 1 Assessment Date Discharge Date Fill in patient assessment or discharge date NOTE dates must be entered in MM DD YYYY format Patient Self Discharge No Discharge Assessment Collected Check this box only when dealing with a patient that drops out of treatment prior to discharge Self Discharge Reason This field is only available when Patient Self Discharge No Discharge Assessment Collected box is checked Choose the best selection to indicate why 35 User Manual Version v3 12 02 patient failed to complete treatment If none of the reasons apply you may choose Other to specify a different reason
27. 011 4 25 2011 Administration TestFunctProbAreaZa Discharged 7 7 2011 5 28 2011 6 12 2011 7 4 2011 Clinic Information TestPASError Diagnosis v 6 6 2011 5 15 2011 Custom Report Groups arelnterimAssessment Intake 6 2 2011 1 23 2011 3 25 2011 Insurance Setup djftrtrturt Demographics 6 1 2011 4 12 2011 Treating Practitioner Setup PFTest13 Diagnosis 5 31 2011 4 12 2011 Referring Practitioner Setup PASDocument Diagnosis 5 9 2011 4 15 2011 Clinic Users PASInsFunc Intake 5 9 2011 4 15 2011 1 19 2012 PAS Intake 2 9 2011 1 15 2011 ia lt a Page 1 ofi ri View 1 15 of 15 11 User Manual Version v3 12 02 Ill Setting Up Your Account Once you successfully log in to your account you can follow a series of steps outlined in this section to customize your account Note the list of options under Administration Customizable links include Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup and Clinic Users Prior to entering patient data you must set up names for Treating and Referring Practitioners and Insurances so that you have options to select from when entering patient records Administration Clinic Information Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreements Enter your clinic information address phone email etc Most of this information will be f
28. 1 6 30 2011 7 6 2011 Custom Report Groups 131531 Discharged 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Insurance Setup 98822 Payer Detail 6 30 2011 6 30 2011 Treating Practitioner Setup 154678 Intake v 6 23 2011 6 23 2011 Referring Practitioner Setup 131531 Payer Detail 6 22 2011 6 22 2011 Clinic Users 98822 Intake 5 23 2011 5 23 2011 6 6 2011 Agreements 565656 Discharged v 5 17 2011 5 17 2011 7 20 2011 465239 Intake 5 16 2011 4 30 2011 Page 1 of2 gt View 1 15 of 22 gt 42 Select Edit to open registration in editing mode you may also double click on a registration to edit Records may be edited until they have been included in quarterly reports Print Registration Print a registration summary for inclusion in patient chart Summary includes all completed registration fields Print English Survey Print a bar coded patient satisfaction survey for a patient to complete Once survey is printed Treatment Registration Grid will show a check mark in the Survey column to indicate that the survey has been printed Print Spanish Survey Print a Spanish version of a bar coded patient satisfaction survey for a patient to complete Once survey is printed Treatment Registration Grid will show a check mark in the Survey column to indicate that the survey has been printed Registration Phases The record grid shows the current Phase of a registration so that you can determine completion status Only when Phase rea
29. 10 1st Qtr 2010 4th Qtr 2009 3rd Qtr 2009 3rd Qtr 2008 2nd Qtr 2008 1st Qtr 2008 4th Qtr 2007 3rd Qtr 2007 2nd Qtr 2007 1st Qtr 2007 4th Qtr 2006 3rd Qtr 2006 2nd Qtr 2006 1st Qtr 2006 4th Qtr 2005 3rd Qtr 2005 Select appropriate report link i e Patient Satisfaction Clinic to view that report Manage Treatment Episodes Patient Satisfaction Treatment Registrations Advanced search Reports Outcomes Patient Satisfaction Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreements User Manual Version v3 12 02 Report Quarter 4th Qtr 2011 Patient Satisfaction Reports Patient Satisfaction Clinic Patient Satisfaction Office Summary Patient Satisfaction Insurance Payer Patient Satisfaction Therapist 58 PATIENT SATISFACTION Understanding Patient Satisfaction Report Layout Reports are titled in the upper right quadrant of the page Report Header e Report Title name of report e Reporting quarter indicates reporting quarter covered by your report e Network indicates name of primary network your clinic belongs to If you do not belong to a network the network name indicates the category of clinics you are being compared against e g Independent Clinic refers to all independent private practice
30. 2 p gt mi View 1 15 of 23 Generating a Bar coded Survey In order to save a registration and print a satisfaction survey you must complete at a minimum the Demographics phase Following is an example of the process to follow in order to administer a Patient Satisfaction Survey to a patient 1 On initial visit patient completes relevant Outcomes form 2 Some time before patient s last visit clinic enters and saves patient demographic information 3 Return to Treatment Registrations page and right click on patient registration in the active patient list see above to print a survey Keep printed survey in patient s chart until you request the patient to complete it NOTE Patient Satisfaction survey should be given to patient at discharge but you may choose to hand out the survey before discharge as well You should NOT request completion of the patient satisfaction survey on initial visit unless patient is only being seen for one visit 27 User Manual Version 23 12 02 CONNECTIONS Patient Satisfaction continued Completing Patient Satisfaction Survey Registration In order to receive reports for bar coded surveys collected from your patients you must complete the registration 1 Return to patient registration and complete all registration phases to complete the record 2 If patient self discharges without interim or discharge outcomes assessment complete Payer Detail Diagnosis Intake and Discharge phases In th
31. 2011 6 30 2011 7 6 2011 Custom Report Groups 131531 Discharged 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Insurance Setup 98522 Payer Detail 6 30 2011 6 30 2011 Treating Practitioner Setup 154678 Intake v 6 23 2011 6 23 2011 Referring Practitioner Setup 131531 Payer Detail 6 22 2011 6 22 2011 Clinic Users 98822 Intake 5 23 2011 5 23 2011 6 6 2011 Agreements 565656 Discharged v 5 17 2001 5 17 2011 7 20 2011 465239 Intake 5 16 2011 4 30 2011 Page 1 042 p gt pi View 1 15 of 22 Select Reporting Quarter Outcomes Manage Treatment Episodes Treatment Registrations Advanced search Report Quarter Select a quarter Reports 3rd Qtr 2011 2nd Qtr 2011 151 Qtr 2011 4th Qtr 2010 3rd Qtr 2010 Outcomes Patient Satisfaction Forms 2nd Qtr 2010 1st Qtr 2010 Patient Worksheets 4th Qtr 2009 Patient Satisfaction 3rd Qtr 2009 2nd Qtr 2009 1st Qtr 2009 m Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users 4th Qtr 2008 3rd Qtr 2008 2nd Qtr 2008 1st Qtr 2008 4th Qtr 2007 3rd Qtr 2007 2nd Qtr 2007 1st Qtr 2007 4th Qtr 2006 3rd Qtr 2006 2nd Qtr 2006 E 1st Qtr 2006 4th Qtr 2005 3rd Qtr 2005 2nd Qtr 2005 1st Qtr 2005 4th Qtr 2004 Agreements Select appropriate category Standard Neuromuscular or Pelvic Floor and click on appropriate report link 1 e Facility
32. 3 73 15 85 23 53 15 83 13 28 12 79 61 90 9 80 8 54 7 84 8 33 5 34 4 64 Chronic 43 14 95 42 68 41 18 41 25 30 95 29 63 User Manual Version v3 12 02 61 sample Report OUTCOMES BY PROBLEM AREA 3rd Qtr 2006 Network Sample PT Network K CONNECTIONS Sample PT Clinic Facility Facility Facility Facility Network National 10 2006 202 2006 30 2006 Rolling Year Rolling Year Rolling Year Cervical Thoracic Number of Patients 5 13 B 33 7 111 12 785 Functional Improvement 45 33 79 42 58 42 65 43 47 47 48 19 Decrease in Pain 72 60 96 74 66 75 31 75 48 58 08 60 13 Perceived Improvement 72 80 96 85 15 85 88 82 06 72 58 73 07 Number of Visits 13 40 12 15 13 63 11 73 10 95 10 40 Work Days Lost 12 00 0 00 0 00 1 82 8 18 8 99 Lower Extremity Number of Patients 16 34 18 Br 14 191 26 996 Functional Improvement 75 39 96 50 82 65 62 58 54 54 33 53 55 Decrease in Pain 70 88 96 76 27 71 31 75 33 0 33 61 31 Perceived Improvement 62 81 81 58 79 33 81 69 74 63 74 69 Number of Visits 11 44 11 58 10 56 11 28 11 07 11 48 Work Days Lost 0 75 4 10 0 00 2 13 8 14 10 73 Lumbar Number of Patients 13 17 12 58 10 854 21 491 Functional Improvement 51 63 96 70 87 59 26 54 87 46 15 96 45 B5 Decrease in Pain 73 01 96 82 53 96 69 20 80 95 56 67 58 54 Perceived Improvement 77 38 96 83 D6 78 00 79 10 71 08 71 41 Number of Visits 11 31 14 00 10 33 11
33. 4 84 100 00 wl 4 84 4th Quarter 2005 4 91 100 00 483 151 Quarter 2006 4 85 100 00 ll 483 tet air znd Gar Apa Gur Ah Gir 20H ZU z200 z200 3 Scheduling amp Waiting Times ciin Avg Score ME ik Avg Score Report Qtr Avg Score Answer Rate Avg Score 4th Quarter 2004 479 100 00 476 1st Quarter 2005 472 100 00 se 478 2nd Quarter 2005 4 TE 100 00 wl 476 3rd Quarter 2005 477 100 00 sel 476 4th Quarter 2005 476 100 00 477 1st Quarter 2006 4 85 100 00 wl 479 Te Car 2nd Apa Gu Ler znu4 ZO 2005 2008 4 Exp of Benefits amp Paperwork Clin Score Elf Mtv Avg Score Report Qtr Avg Score Answer Rate Avg Score 4th Quarter 2004 4 78 98 91 4 66 E 1st Quarter 2005 4 68 37 83 4 67 44 2nd Quarter 2005 4 66 100 00 4 65 3rd Quarter 2005 4 81 100 00 amp 4 68 4th Quarter 2005 473 100 00 se 4 66 ist Quarter 2006 4 65 100 00 wl 4 67 4 tot Gir ad Cir An Ah Ger is Gir Fal Em 2005 2006 5 Courteous amp Prof Staff ClinAvg Score MEN Mr Avg Score Report Qtr Avg Score Answer Rate Avg Score 4th Quarter 2004 4 95 100 00 4 90 1st Quarter 2005 4 95 100 00 491 2nd Quarter 2005 4 93 100 00 4 90 3rd Quarter 2005 4 93 100 00 4 90 4th Quarter 2005 4 96 100 00 491 ist Quarter 2006 4 91 100 00 wl 4 90 tab CAT znd Apa Gi xr ZO ZU 2005 2008 Office Staff Overall Clin Avg Sc
34. Anatomic Group Shoulder Secondary Diagnosis Code 847 1 SPRAIN THORACIC REGION 1 Secondary Anatomic Group Cervical Thoracic D Surgery 77 Y Select surgery type Surgery field is required Post Surgical Pre Surgical Registration Summary Discard Changes SELECT SURGERY TYPE TO INDICATE IF SURGERY IS RELEVANT TO PATIENT TREATMENT CLICK ON SAVE CHANGES TO SAVE OR CLICK ON NEXT BUTTON TO SAVE AND PROCEED TO INTAKE PHASE 44 User Manual Version v3 12 02 Intake Phase SELECT APPROPRIATE PROBLEM AREA FROM DROPDOWN LIST Problem area should match the patient worksheet completed by patient Edit Treatments Intake Interim Discharge Problem Area Sag te Cue Ur ee Select problem area Function Cervical Thoracic Pain Upper Extremity Acuity Days Multi Site Chronic 91 120 Days gt 120 Days Next Save amp Close Registration Summary COMPLETE FUNCTION PAIN AND ACUITY DAYS You may enter a function score directly or click on the Calculator link to calculate function score see screenshot Edit Treatments Problem Area Cervical Thoracic o Function 86 00 Qi Pain 6 2 Acuity Days 30 Chronic 91 120 Days gt 120 Days Registration Summary Save Changes Discard Changes Calculator COMPLETE FORM AND CLICK CALCULATE BUTTON TO CALCULATE FUNCTION Functional Calculator x Walking Symptoms do not prevent me walkin
35. B Gender Patient Email optional and Initial Evaluation Date Edit Treatments Payer detail Diagnosis Intake Interim Discharge Patient ID TestRegi a Date of Birth 11 16 1966 m Gender Male D Patient Email Initial Evaluation Date 12 15 2011 Save Changes d CLICK ON SAVE CHANGES TO SAVE OR CLICK ON NEXT BUTTON TO SAVE AND PROCEED TO PAYER DETAIL PHASE 39 User Manual Version v3 12 02 Payer Detail Phase Insurance Payer Insurance Plan Referring Practitioner and Treating Practitioner must be manually selected from the pull down menus To add missing insurances or practitioners see detailed instructions on pages 14 18 SELECT INSURANCE PAYER Select Insurance Payer from the pull down menu you may type the first few characters of the name to narrow the list of options Edit Treatments Payer detail Diagnosis Intake Interim Discharge Insurance Payer Blue D PES BlueCross BlueShield Federal Employee Program Premera BlueCross Referring Practitioner Regence BlueCross BlueShield of Oregon Treating Practitioner Regence BlueShield of Washington 7 ASTYM Employer Group Litigation 7 Work Conditioning Registration Summary SELECT INSURANCE PLAN Select Insurance Plan from the pull down menu Edit Treatments gt Payer detail Diagnosis Intake Interim Discharge Insurance Payer Regence BlueCross BlueShield of Insurance Pla
36. CONNECTIONS Online Medical Data Collection and Management USER MANUAL CareConnections is a Suite of Services for Integrated Rehabilitation Management Developed by Therapeutic Associates Inc CONNECTIONS WELCOME TO CARECONNECTIONS As a CareConnections participant you have joined a unique league of clinicians who continually seek to assess the efficacy of therapeutic intervention Collection of outcomes and patient satisfaction data will provide you with information to improve the quality and efficiency of service delivery Additionally questions asked by referral sources and payers can be answered with a quantifiable response The value of outcomes data is influenced by the clinician s understanding of the applicability of information supplied by the outcomes collection procedure The system is not just a method of data collection but it contains indicators specifically selected to be an asset to development of functional goals The specific index score and pain response provide quantifiable documentation figures for reporting progress to referral sources or payers We have found that clinicians eventually come to rely upon the outcomes information as an integral part of therapy Our goal is to enhance your clinical practice with a product that can add value for the patient for the clinician and for the future of rehabilitation The outcomes system was developed by therapists to be user friendly understandable and easily ap
37. Comparative Outcomes to view that report Manage Treatment Episodes Outcomes Treatment Registrations Advanced search Report Quarter 4th Qtr 2011 Reports Vv Standard Outcomes Reports Outcomes Patient Satisfaction Facility Comparative Outcomes Outcomes by Problem Area Work Outcomes Forms Therapist Outcomes Outcomes by Clinic Patient Worksheets Patient Satisfaction Neuromuscular Outcomes Reports Administration P Pelvic Floor Outcomes Reports Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreements User Manual Version v3 12 02 OUTCOMES Understanding Report Layout and Terminology Most outcomes reports are laid out in a manner that allows for comparison to historical outcomes data and to network and national groups Comparative reports are titled in the upper right quadrant of the page Report Header e Report Title name of report e Reporting quarter indicates reporting quarter covered by your report e Network indicates name of primary network your clinic belongs to If you do not belong to a network the network name indicates the category of clinics you are being compared against e g Independent Clinic refers to all independent private practices that do not belong to a larger chain or network of clinics Hospital OP would refer to all hospital outpatient clinics e Clinic Name name of y
38. LLEN DEPPELER PT 11481 SW HALL BLVD STE 201 PORTLAND OR 97223 8403 225100000X PHYSICAL THERAPIST WA First Name Middle Initial Find Results for NPI 1649250796 Last Name Suffix License 0 Display Name By entering valid NPI for a practitioner you will receive confirmation of the name from CMS NOTE CMS data does not automatically populate Practitioner Detail B If you do not have practitioner s NPI enter first and last name and use the Find NPI link to search NPI Registry information from CMS You will need to enter NPI information from CMS into the CareConnections Practitioner Detail form Complete Display Name field to customize how practitioner name displays in your pick list We recommend using Last Name First Name License type for display name However you choose to have the name display we recommend you be consistent e Add Existing Practitioner M If practitioner entry already exists in CareConnections you will receive a list of potential duplicates for review Select the Add Existing Practitioner check box and select the appropriate existing practitioner name from the list Select license complete Display Name and click Save to add the name to yout list e Remove Practitioner M Select name from list of Practitioners Click Remove Practitioner s button Saved entries can be viewed on the Treating Practitioner setup page Note Please do not enter duplicate in
39. No Discharge C Assessment Collected Number of Visits 12 Function 92 00 0 6 Global Rating of Change 6 a Work Status Return to work with modification B D Lost Work Days 20 Save amp Close Registratio n Summa ry Save Changes Discard Changes CLICK SAVE CHANGES BUTTON TO SAVE OR SAVE amp CLOSE TO RETURN TREATMENT REGISTRATIONS PAGE User Manual Version v3 12 02 50 PATIENT SATISFACTION SUBSCRIBERS ONLY To print a Patient Satisfaction survey for a patient follow the instructions below Return to Treatment Registrations list by clicking on Treatment Registrations Link My CareConnections Patient Id Search Incomplete 19 Active 25 m MEM Reports Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes 7 2 TestReg3 Intake 1 26 2012 1 3 2012 1 12 2012 Patient Satisfaction TestReg2 Demographics 1 26 2012 1 2 2012 Forms TestReg1 Discharged 1 26 2012 12 15 2011 12 30 2011 1 30 2012 Patient Worksheets 203831 Intake 12 29 2011 12 27 2011 Patient Satisfaction 89745 Discharged 12 6 2011 11 28 2011 12 7 2011 12 9 2011 185427 Discharged d 11 30 2011 11 30 2011 11 30 2011 11 30 2011 Administration 125478 Payer Detail 11 30 2001 11 30 2011 Clinic Information 15198 Discharged v 11 18 2011 11 1 2011 11 18 2011 11 17 2011 Custom Report Groups 123456 Diagnosis 9 16 2011 9 12 2011 Insurance Setup 116425 Intake 9 2 2011 9 1 2011 9 2 2011 Treating Practitio
40. P MVA PNC Medicare is listed as an Insurance Payer with the general plans of Part A Part B and Railroad Medicare In cases where CareConnections is working closely with a group of outcomes system customers to collect more specific data for marketing to Insurance Payers we will add plans for the payer that include brand names or PPO networks 16 User Manual Version v3 12 02 Administration Treating Practitioner Setup Enter and manage all Treating Practitioner names in your clinic Practitioner Setup includes NPI lookups through the CMS NPI Registry see below for details Manage Treatment Episodes Treating Practitioners Treatment Registrations Advanced search Reports Pnd Display Name License NPI Last Name First Name Outcomes Capt James Kirk SLP Kirk James Patient Satisfaction Coyote Wile E PT Coyote Wile E Deppeler David PT PT 1649250796 Deppeler David Forms Friday Gladys Friday Gladys Patient Worksheets Runner Road PT Runner Road Patient Satisfaction Page 1 of 1 View 1 5 of 5 Administration Display Name Capt James Kirk License SLP Speech Language Pathologist NPI First Name James Middle Name T Last Name Kirk Suffix Clinic Information Custom Report Groups Clinic Users Agreements e Add New Practitioner Click on Add New Practitioner button and complete Practitioner Details form Add New Treating Practitioner Add New Practitioner CMS Record Found NPI 1649250796 DAVID A
41. Support Information If you experience any technical difficulties or have questions regarding the CareConnections web site please email support careconnections com You may also contact CareConnections support at 800 219 8835 and choose option 7 to reach a CareConnections support technician For questions about Outcomes System procedures scoring and application you may email support d cateconnections com Of telephone a CareConnections support technician phone information listed above 12 User Manual Version v3 12 02 CONNECTIONS CARECONNECTIONS PARTICIPANT AGREEMENT This agreement represents the complete agreement and understanding between CareConnections and the account holder and supersedes any other written or oral agreement Upon notice CareConnections may modify these terms and conditions amplify them and or modify the prices and services offered 1 0 PROVISION OF SERVICES 11 CareConnections will provide services to participant in exchange for payment by the responsible party and compliance with the terms and conditions of this document 1 22 CareConnections Outcomes services are defined as the management and reporting of clinical outcomes and associated patient data for the benefit of account holders Data submitted becomes the property of CareConnections 1 3 CareConnections and its employees agree to maintain the confidentiality of the data reported and will only release blinded and aggregated data exc
42. TED has been provided as one of your drop down selections when you begin using CareConnections so there is no need to add it again Manage Treatment Episodes Insurance Setu p Treatment Registrations Advanced search Request Mew Insurance Reports Search Outcom es Patient Satisfaction m UNLISTED V Unlisted Health Plan Unlisted Unlisted Work Comp Patient Worksheets Patient Satisfaction E 2181 Century Insurance Administration 7 2151 Century Insurance Clinic Infonmation uu ath District Electrical Benefit Funds Custom Report Groups 8th District Electrical Benefit Funds Health Plan Insurance Setup arr A amp I Benefit Administrators V A amp I Benefit Administrators Health Plan Referring Practitioner Setup Clinic Users d _ 7 AAA Agreements 7 AAI AAI E AARP AARP Abri Health Plan Abri Medicaid Add New Insurance from Available Insurance Plans To add insurances check the box next to the insurance carrier or plan name the list of available insurances and click on the Save Selected Plans button to add the selection to your list of insurance plans All insurances showing a checkmark next to it will be available in your pick list when entering patient outcomes data To search the list of available insurance plans enter the insurance payer or plan
43. TER COMPLETION OF INTAKE PHASE CLOSE SUMMARY TO CONTINUE WITH REGISTRATION TAI TUTOR CLINIC REGISTRATION SUMMARY PATIENT DETAIL Demographics Payer Detail Patient ld TestReg3 Treating Practitioner Gravity OT Andy Evaluation Date 1 3 2012 Refeming Practitioner Mike Big DOB 714714977 Gender Female Primary Insurance Payer Regence BlueCross BlueShield of Oregon Email Mot Indicated Primary Insurance Flan Preferred Provider Panel Diagnosis Primary Diagnosis Code 726 0 ADHESIVE CAPSULIT SHLDER Primary Anatomic Group Mame Shoulder Secondary Diagnosis Code BAT 1 SPRAIN THORACIC REGION Secondary Anatomic Group Name Cervical Thoracic Surgery Type Non Surgical Custom Report Group Not Indicated PATIENT ASSESSMENT HISTORY Last Completed Registration Phase Intake Problem Area Cervical Thoracic Acuity Days 30 COMPARATIVE OUTCOMES DATA Based on patent problem area and age range 3D 38 Count f a pep _ Pate Age ju juh Nh Discharge Function NA C _ Increase in Function Intake Pain ez NA Decrease inPain NA E25 Number ofVisits NA Printed Thursday January 28 2012 3 15 PM User Manual Version v3 12 02 46 Interim Phase Optional If you collect interim outcome assessments on your patients you may enter those assessments under Interim Phase You may enter as many Interim Phases as you like on
44. action Therapist For an explanation of reports and report terminology go to pages 52 71 of this manual You may also teview a report glossary on the public CareConnections site by going to https www careconnections com outcomes reports aspx for Outcomes or http www careconnections com patientSatisfaction reports aspx for Patient Satisfaction Only available to Patient Satisfaction Subscribers 32 User Manual Version v3 12 02 Forms Patient Worksheets This link takes you to a listing of available Patient Worksheets Most forms are also available in Spanish and Russian Adobe Reader is required to view and print forms A free version of the program may be downloaded from www adobe com Note printing instructions at the bottom of the page when printing patient worksheets In the Adobe Reader print dialogue box you must set Page Scaling to None for forms to print at the proper scale Manage Treatment Episodes Patient Worksheets Treatment Registrations The Patient Worksheets are in Adobe Portable Document PDF format You will need Adobe Acrobat to view and print Reports Data Collection Sheet 119 kb PDF for clinic use only Outcomes Patient Worksheet 32 5 kb PDF Spanish ver 26 7 kb PDF Patient Satisfaction Patient Worksheets Administration Lumbar Spanish Russian Or select from anatomically specific worksheets below Cervical Thoracic Spanish Russian Hand Spanish Russian Lo
45. atient Self Discharge No Discharge Assessment Collected Self Discharge Reason Number of Visits 5 Function 82 00 2 10 Global Rating of Change 4 Work Status not returned to work gt Lost Work Days 15 Save amp Close Registration Summary Save Changes Discard Changes User Manual Version v3 12 02 30 3 Discharged by Clinic If patient completes treatment and fills out outcomes information on last visit do not check the Patient Self Discharge No Discharge Assessment Collected box Simply complete all other required fields and save your changes to complete the registration Click on Save Changes to save or click on Save amp Close to save registration and return to your active patient list Edit Treatments Discharge Discharge Date 1 15 2012 Patient Self Discharge No Discharge Assessment Collected Number of Visits 12 Function 92 00 o Pain 0 6 Global Rating of Change 5 Work Status Return to work with modification B D Lost Work Days 20 Save amp Close Registration Summary Save Changes Discard Changes 31 User Manual Version v3 12 02 Reports Reports Quarterly Outcomes and Patient Satisfaction Reports will be posted here when they become available Click on the report category you wish to view Outcomes or Patient Satisfaction and select a reporting quarter from the dropdown list to see a list
46. averages answer rates and network comparison data are shown to the right of each graph Therapist Summary Report This 1 page report is provided for each staff therapist that could be identified from the bar code on your satisfaction surveys The therapist report shows only questions that relate to therapists along with a cumulative graph for all therapist based questions On the graph your therapist average is represented by the bar on the left the clinic average is represented by the middle bar and your comparative network average is represented by the bar on the right Historical data from the past 6 rolling quarters is included Numerical averages answer rates and clinic and network comparisons are shown to the right of each graph Therapist reports that have UNIDENTIFIED THERAPIST at the top represent surveys from your clinic that did not contain a bar code or that contained an unreadable bar code Clinic Payer Report This report shows patient satisfaction averages for your top 10 insurances tracked through CareConnections Average scores ate provided for each question from the patient satisfaction survey along with an overall score for office staff and therapist based questions Payer Report is only available for clinics that submitted bar coded surveys and is based only on these bar coded surveys 60 User Manual Version v3 12 02 FACILITIES COMPARATIVE OUTCOMES REPORT 3rd Qtr 2006 Network Sample PT Network
47. click on the Calculate button The function calculator will close and your functional index score will be complete An additional bonus to using the Function Calculator is that score values for each question on the patient worksheet will be saved in the CareConnections system For clinics that consistently do this we will be able to supply reports that drill down to the level of the individual functional question This kind of reporting will be dependent on the amount of data received If you have an interest in this level of reporting please contact CareConnections Suppott User Manual Version v3 12 02 CONNECTIONS SCORING THE PATIENT WORKSHEET continued SCORING THE PAIN ANALOGUE SCALE 1 The pain analogue scale is a 10 centimeter visual analogue scale that must be measured with a ruler NOTE If Pain Index line on your patient worksheets measures less than 10 cm you will need to re print the worksheet and set page scaling options to None in your print dialogue box 2 Score for Pain Index is the number on the ruler in cm that corresponds to the patient s mark on the pain scale 3 Report all scores to the nearest tenth of a cm e g 7 2 3 4 SCORING THE GLOBAL RATING OF CHANGE SCALE 1 Enter numeric value circled by patient If patient marks between two numbers select the lower of the two values 7 6 5 4 3 2 14 0 1 2 4 5 6 7 Very Much Worse Unchanged Completely Recovered User Manual Version v3
48. complete will return only incomplete records Incomplete Number of incomplete patient records Incomplete records will not be reported on until they are completed Incomplete records may be discharged without interim or final outcomes by providing last treatment date reason for patient self discharge and number of visits Complete Number of complete patient records for the current reporting quarter This count shows how many records will be reported on at the end of the current quarter Count is reset quarterly after reports post Active Total number of patient records that have not been reported on for current quarter includes Complete and Incomplete registrations Survey Total number of patient records that have not yet had a bar coded patient satisfaction survey printed Patient ID Search My CareConnections Incomplete 17 Active 22 Complete 5 Survey 10 Patient ld Search Located at the top of the page the Patient ID Search box gives you a quick method of pulling up specific patient records in your active patient list Begin typing in the patient ID and the list will sort based on what you ve typed NOTE This quick search feature will only work on Active Patients 23 User Manual Version v3 12 02 Advanced Patient Search Click on Advanced Search link to display advanced search fields Here you may specify date ranges ot other requested fields to find records perform more detailed searches Manage Treatme
49. d Questions that display in the Calculator depend on the Problem Area you select Be sure Problem Area matches the form completed by the patient See Scoring the Patient Worksheet on pages 6 7 of this manual for additional information on scoring Edit Treatments Intake e Interim Discharge Problem Area Cervical Thoracic Function 72 00 Pain 4 6 Acuity Days 30 Chronic 91 120 Days gt 120 Days Registration Summary Save Changes Discard Changes NOTE After saving Intake information a registration summary will automatically open to display a summary of information entered up through Intake Close the summary to continue with registration Interim Interim assessments are not required However you may choose to collect and enter Interim Assessments in order to 1 capture a final data point for self discharging patients 2 to view patient progress throughout treatment or 3 to allow treating practitioner to establish and track patient goals in relation to the CareConnections functional index The Interim phase will show a running treatment history including the Intake assessment To add an Interim Assessment click on the Add New button to open the assessment form Edit Treatments Date _ Func Pain GRoC LWO Visit 12 15 2011 72 00 4 60 Next Registration Summary Again Interim Assessments are optional 28 User Manual Version v3 12 02 Interim Continued A
50. ds Discharged will a registration be available for reporting Payer detail Diagnosis Intake Interim Discharge Registration phases include Demographics Payer Detail Diagnosis Intake Interim and Discharge The registration grid will always show the name of the phase that was last completed on a patient registration and will automatically open to the next appropriate phase when registration is accessed for editing or completion Patient Satisfaction Only subscribers will have a modified set of registration phases as follows Payer detail Diagnosis Discharge Only available to Patient Satisfaction Subscribers 25 User Manual Version v3 12 02 V Ready to Enter Data Manage Treatment Episodes My CareConnections Manage Treatment Episodes Treatment Registrations Advanced search Reports Patient Id Search Incomplete 17 Active 22 Complete 5 Survey 10 Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes 203831 Intake 12 29 2011 12 27 2011 Patient Satisfaction 189745 Discharged d 12 6 2011 11 28 2011 12 7 2011 12 9 2011 Forms 185427 Discharged 11 30 2011 11 30 2011 11 30 2011 11 30 2011 Patient Worksheets 125478 Payer Detail 11 30 2011 11 30 2011 Patient Satisfaction 15198 Discharged 11 18 2011 11 1 2011 11 18 2011 11 17 2011 123456 Diagnosis 9 16 2011 9 12 2011 Administration 116425 Intake v 9 2 2011 9 1 2011 9 2 2011 Clinic Information 56324 Intake v 7 6 2011 6 30 2011 7
51. e 100 00 100 00 100 00 100 00 36 100 00 36 100 00 Answer Rate 100 00 6 100 00 100 00 100 00 100 00 100 00 Answer Rate 100 00 100 00 100 00 100 00 100 00 9 amp 100 00 Answer 100 00 100 00 97 75 98 80 x 100 00 100 00 Answer Rate 98 91 100 00 100 00 x 100 00 100 00 x 100 00 Network 4 92 492 492 492 492 492 Avg Score 4 88 4 89 4 88 4 88 4 88 4 88 Avg Score 4 88 4 88 4 88 4 88 4 69 4 88 Avg Score 4 84 4 85 4 83 4 84 4 84 4 85 Avg Score 4 88 4 90 4 59 4 88 4 69 4 69 Avg Score Answer Rate 99 93 99 92 99 98 99 91 Answer Rate 99 86 99 87 96 99 95 96 99 71 96 99 87 99 88 Answer Rate 53 84 96 99 88 59 84 53 84 99 86 Answer Rate 98 82 9 99 22 99 11 96 99 07 96 98 91 Answer Rate 99 79 99 92 9 99 79 96 99 72 9 Page 2 of 2 68 sample Report OFFICE SUMMARY REPORT Bonos gii ERU 1st Qtr 2006 Total Surveys 89 Bar Coded Surveys 54 Network Sample PT Network Sample Physical Therapy C Clinic Network 2 Staff Communication Clin Score Avg Score Report Qtr Avg Score Answer Rate Avg Score 4th Quarter 2004 4 85 100 00 483 151 Quarter 2005 4 86 100 00 483 2nd Quarter 2005 4 83 100 00 482 3rd Quarter 2005
52. e Discharge Phase complete Patient Self Discharge information in order to complete the registration Patients may complete and turn in the survey to the clinic or they can mail it directly to CareConnections at the address printed on the bottom of the survey Additional patient satisfaction options are in the works for the future One of these options will allow clinics to email a web link to patients which allows patients to complete patient satisfaction sutvey online at their own convenience For those that have the appropriate hardware in their clinic the option will also eventually be presented to set up a kiosk where patients can complete the sutveys online before they leave your clinic Part of the goal with patient satisfaction data is to tie it together with outcomes and utilization management data for a better comprehensive picture of your clinic s outcomes and processes In order to establish this link we highly recommend that you use bar coded satisfaction surveys Non bat coded surveys only allow us to report satisfaction results at the clinic level Please give a survey to all patients at discharge visit and try to collect the completed survey from them before they leave yout clinic The CareConnections office must receive all surveys by no later than the 10 of every month in order to be included in quarterly reports If you have any questions please contact CareConnections Support support careconnections com 38 User Manua
53. ept as it pertains to the specific account holder 1 4 CareConnections will supply standard management reports on a calendar quarterly basis in a format consistent with samples supplied as modified and updated from time to time Reports will be available within 30 days of scheduled submission deadlines provided participant 15 current with payments to CareConnections Custom reports may be contracted for documented and attached as an Addendum to this agreement 1 5 CareConnections may terminate any account with 30 day written notice without cause or notification and refund any prepaid fees for services not rendered 2 0 ACCOUNT HOLDER RESPONSIBILITIES 2 1 Participant agrees to respect the copyright of CareConnections documentation forms and related information by making only those copies necessary to conduct the data collection within the authorized facilities 2 2 Participant agrees to support the integrity of CareConnections data by providing training to all appropriate personnel according to the instructions provided by CareConnections 2 3 Participant agrees to restrict its use of Outcomes reports and data to its own quality improvement and marketing programs Participant acknowledges the sensitivity of using the information for personnel matters and will only do so according to the advice of independent legal counsel Participant agrees to hold CareConnections harmless from any inappropriate use of Outcomes data Any group presentat
54. erim Assessment Completed but Discharge Assessment If patient drops out of treatment prior to discharge but has completed an interim outcomes assessment please complete following fields COMPLETE DISCHARGE DATE last date seen in clinic CHECK PATIENT SELF DISCHARGE NO DISCHARGE ASSESSMENT COLLECTED BOX SELECT SELF DISCHARGE REASON FROM DROP DOWN MENU CHECK THE USE LAST INTERIM ASSESSMENT BOX This will automatically populate the discharge outcome fields with data from last assessment Edit Treatments aa s Discharge Date 1 30 2012 Fs Patient Selt Discharge Mo Discharge Assessment Collected Sel Discharge Reason Patient Dropped Out w o Notification a 4 Number of Visits 4 a Function 90 00 p a Pain 0 40 Global Rating of Change 5 a Work Status Return to work with modification D Lost Work Days 4 Save amp Close Registration Summary Save Changes Discard Changes CLICK SAVE CHANGES BUTTON TO SAVE OR SAVE amp CLOSE TO SAVE AND RETURN TO TREATMENT REGISTRATIONS PAGE 49 User Manual Version v3 12 02 3 Patient Discharge with Discharge Assessment When patient completes treatment and fills out a discharge assessment please complete the following fields COMPLETE DISCHARGE DATE NUMBER OF VISITS FUNCTION PAIN GLOBAL RATING OF CHANGE WORK STATUS AND LOST WORK DAYS Edit Treatments Discharge Discharge Date 1 30 2012 Patient Self Discharge
55. ested information click on Save Note All new insurance requests must be reviewed by CareConnections before being officially added to your list We will ensure the entry is valid or determine if it already exists in our database If a requested name appears under a different heading in CareConnections we will notify you of the correct value to use When submitting new insurance names please try to use the full accurate name for the insurance carrier instead of more generic descriptions for example BlueCross BlueShield of Oregon instead of BCBS of Oregon 15 User Manual Version v3 12 02 What is an Insurance Payer Carrier For CareConnections purposes a carrier or payer is the underwriter or payer responsible for the financial costs of the claim As an example ACME insurance sells health insurance policies to employers and individuals They take in premiums from their customers and disburse dollars to providers for the medical claims submitted for the treatment given to enrollees ACME is responsible for the financial cost of the care hence they are an Insurance Payer CareConnections does not consider PPO networks as Insurance Payers What is an Insurance Plan Panel When applicable Insurance Payers will have multiple Insurance Plans to choose from in the CareConnections system An Insurance Plan may describe the type of insurance offered by the Payer ACME Health ACME Work Comp and ACME PI
56. formation If you enter the same name with different spellings or abbreviations the names will be treated as 2 separate entries Entering NPI number on all practitioners will help to ensure that no duplicate names are recorded LT User Manual Version v3 12 02 Administration Referring Practitioner Setup Enter and manage all Referring Practitioner names for your clinic Practitioner Setup now includes NPI lookups through the CMS NPI Registry see below for details Manage Treatment Episodes Referring Practitioners Treatment Registrations Advanced search Reports Pnd Display Name License NPI Last Name First Name Outcomes Bonebreak Benjamin MD Bonebreak Benjamin Patient Satisfaction Direct Access Self Referral Direct Access Self Referral Hagar Sammy APN Hagar Sammy Forms d Reynolds MD Burt CP Reynolds Burt Patient Worksheets Page 1 of 1 View 1 4of 4 Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating p Referring Practitioner Setup Clinic USers Agreements e Add New Practitioner Click on Add New Practitioner button and complete Practitioner Details form Add New Referring Practitioner Add New Practitioner MS Record Found 1184751034 DR ERIC ALAN ACKERMAN M D 1460 G ST SPRINGFIELD OR 97477 4112 207P00000X EMERGENCY MEDICINE OR First Name Middle Initial ind Results for NPI 1184751034 Last Name
57. fter clicking on Add New complete assessment form Once all required information is complete click on Save Changes to save record click on Save to save and close the assessment form or click Cancel to abort entry of the Interim assessment Edit Treatments Interim l i E Assessment 12 30 2011 Number of Visits 8 82 00 o Pain 2 10 Global Rating of Change 4 a Work Status Have not returned to work E Lost Work Days 15 Registration Summary Save Changes Discard Changes Once Interim assessment is saved you will see a summary of assessment information When ready to proceed to Discharge click on the Next button Edit Treatments Interim 4 i 12 15 2011 72 00 4 80 12 30 2011 82 00 2 10 4 18 8 Registration Summary User Manual Version v3 12 02 29 Discharge Final outcomes data collected either at patient discharge or interim assessment be entered to complete the registration In order for a patient record to be completed and reported on discharge information must be provided There are 3 different possibilities to consider when entering patient discharge information 1 Self Discharge no outcomes If patient discharges without filling out interim or discharge outcomes check the Patient Self Discharge No Discharge Assessment Collected box and enter Discharge Date date patient was last seen Self Discharge Reason and Numbe
58. g any distance Symptoms prevent me walking more than 1 mile Symptoms prevent me walking more than 1 2 mile Symptoms prevent me walking more than 1 4 mile only walk using a stick or crutches in bed most of the time and have to crawl to the toilet Work do as much work as want to only do my usual work but more can do most of my usual work but no more cannot do my usual work can hardly do any work at all only light duty cannot do any work at all Personal Care can manage all personal care without symptoms can manage all personal care with some increased symptoms Personal care requires slow concise movements due to increased symptoms need help to manage some personal care I need help to manage all personal care e cannot manage any personal care Sleeping no trouble sleeping amp My sleep is mildly disturbed less than 1 hr sleepless My sleep is mildly disturbed 1 2 hrs sleepless My sleep is moderately disturbed 2 3 hrs sleepless amp My sleep is greatly disturbed 3 5 hrs sleepless My sleep is completely disturbed 5 7 hrs sleepless Recreation Sports Calculate Cancel 2 CLICK NEXT OR SAVE CHANGES BUTTON TO PROCEED TO INTERIM OR DISCHARGE PHASE 45 User Manual Version v3 12 02 Registration Summary REGISTRATION SUMMARY WILL AUTOMATICALLY OPEN AF
59. group ot network of clinics or hospitals that utilize the CareConnections Outcomes System Report lists clinic overall outcomes for each clinic in a given network or group of clinics for the current reporting quarter and for the rolling year Report shows overall average for network rolling network average and rolling national average at the bottom of each page of the report for comparison Report is broken down as follows e Patients number of patients e Clinic Name name of network or group member clinic e Pain decrease in pain e Function functional improvement e GRoC Global Rating of Change e Visits average number of visits e Lost Work average number of lost work days e Acute percentage of patients whose acuity days were less than 90 days e Chronic percentage of patients whose acuity days were more than 90 days Subtotals broken down by o Network Quarterly Average o Network Rolling Year Average o National Rolling Year Average User Manual Version v3 12 02 57 Quarterly Rep orts PATIENT SATISFACTION Select the Patient Satisfaction link under Reports to view Patient Satisfaction Reports Manage Treatment Episodes Treatment Registrations Advanced search Reports Outcome Patient Satisfaction Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Set
60. hat no duplicate names are recorded 18 User Manual Version v3 12 02 Administration Clinic Users Create additional account logins for your staff Assign roles to allow additional users to Create Registrations View Registrations or View Reports Multiple roles may be assigned to users but Administrators have access to all roles Manage Treatment Episodes Clinic User Setup Treatment Registrations Advanced search Registration Registration Creator Viewer Reports Username 4 Administrator Report Viewer Outcomes dataguy v Patient Satisfaction tutor1 v Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Practitioner Setup Agreements e Add New User B Click on Add User button Add Clinic User Username DataEntryGuy Email dataguy gmail com First Name Data Last Name Guy No existing users found B Complete Add Clinic User form ALL fields are required NOTE Each user should have a unique email address in order to have a CareConnections account login Click Save an automated message will be sent to the new user with the User name a Temporary Password e Assign Roles Check appropriate boxes next to each User to assign roles Role Definitions Administrator This role has access to all CareConnections features including all Administration links Registration Crea
61. hus we recommend that you make copies of the Patient Satisfaction Survey only as you need them Part of the goal with patient Satisfaction data is to eventually tie it together with outcomes and utilization management data for a better comprehensive picture of Referring Practitioner Setup your clinic s outcomes and processes Clinic Users Please give a survey to all patients at discharge visit and collect the completed survey from them before they leave your clinic The Agreements CareConnections office must receive all surveys by no later than the 10th of every month unless you are otherwise notified If you have any questions please contact Steve Pearson 800 219 8835 ext 1118 spearson taiweb com 33 User Manual Version v3 12 02 VI Overview of Outcomes Data Entry Fields An overview of the various data entry fields will help you to better understand where to input information from the Patient Worksheet Please read this section entirely before entering any patient data Data Entry Fields Required field You must enter a value in order for your record to be saved Conditionally required field Field required based on answer to related field DEMOGRAPHICS 1 Patient ID required enter your clinic s identification for the patient Enter patient name code or ID number you will need to assign an ID to each patient you enter Please do not use patient Social Security numbers 2 Date of Birth required
62. illed in for you when your account is activated but you may wish to complete any missing information or update information that has changed Contact information for your clinic should be maintained so that CareConnections knows where to contact you about billing system changes or notifications Please be sure to indicate appropriate Mailing and Billing addresses where different from your Physical address e Edit Clinic Information Place cursor in appropriate field to edit information Select Physical Mailing or Billing Address to view or edit B Click Save Contact Info button to save your changes Manage Treatment Episodes Clinic Contact Information Treatment Registrations Advanced search Physical Address Reports Outcomes Contact Name Clinic Admin User Patient Satisfaction Email Address user yahoo com Forms Street Address 101 Palm St Suite 201 Patient Worksheets Description Patient Satisfaction City Portland State Oregon Administration Phone 503 5551212 2234 Clinic Information Custom Report Groups Fax 503 5551000 Insurance Setup Treating Practitioner Setup Mailing Address Referring Practitioner Setup m gt Billing Address Clinic Users Agreements User Manual Version v3 12 02 Zip 99223 1642 12 Administration Custom Report Setup Enter and maintain all Custom Report Groups in your clinic Custom Report Groups are optional and will allow you to track outcomes
63. information by categories not identified in the default CareConnections fields Manage Treatment Episodes Report roup Setup Treatment Registrations Advanced search Reports 56 Outcomes ASTYM Patient Satisfaction Employer EWEB Forms zm Litigation Patient Worksheets Polyclinic Downtown Seattle Patient Satisfaction Starbucks Administration University of Oregon Clinic Information Page 1 of 1 View 1 7 of 7 Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreements e Add New Report Group Click on Add New Group Type in report group name Click on Save Report Group Details Report Group Name Save Cancel 2 e Remove Report Group Click on Report Group name to select it B Click on Remove Groups button Once you have saved an entry you can see a list of what you have entered Note Please be careful not to enter duplicate information If you enter the same report group name with different spellings ot abbreviations the names will be treated as 2 separate entries 13 User Manual Version v3 12 02 Administration Insurance Setup A list of common national insurance carriers has already been provided for you when you begin using CareConnections For lesser used insurances for which you do not need to track outcomes please select UNLISTED as the insurance carrier and choose one of the basic UNLISTED insurance plans UNLIS
64. ion 15 based on the patient s starting point and can never exceed a 100 decrease Calculation used for determining decrease in pain score is Initial Pain Final Pain Initial Pain Negative score Most questions about the pain calculation arise from negative scotes To explain a patient who starts at a pain level of 5 only has 3 points to lose to be able to report 0 pain or 100 decrease in pain Based on this case and the calculation we use to determine pain score an increase of 3 points would result in a score of 100 An increase of more than 3 points would result in a greater than 100 negative value because the patient s pain level has more than doubled since initial evaluation Incomplete scores scores with intake pain of 0 are excluded from reporting e Means and Averages Most other numbers shown on your outcomes reports are straight averages However averages can only be calculated for the number of cases where a value is reported For example if your clinic reports 10 records for a reporting quarter where only 2 of the records had complete lost work days your average number of lost work days will only be based on those 2 records where a number was reported denominator in this case is 2 not 10 54 User Manual Version v3 12 02 Quarterly Reports OUTCOMES REPORT DESCRIPTIONS Facilities Comparative Outcomes Report Demographic breakdown of report categories along with overall clinic outcome scores Clinic 15 gi
65. ion or publication of CareConnections data requires prior authorization in writing from CareConnections 2 4 Participant agrees to submit complete data for 100 of all patient types tracked by CareConnections An account may select to limit data collection to 100 of one anatomical eroup Please sign PARTICIPANT SIGNATURE TITLE DATE CLINIC NAME CONTRACTED NETWORK AFFILIATION if applicable Responsible Party 73 User Manual Version v3 12 02
66. l Version v3 12 02 VIII Entering Your First Record Data Entry Walkthrough Log into CareConnections Verify that all Administration links have been set up appropriately before proceeding to enter a new registration GO TO TREATMENT REGISTRATIONS AND CLICK ON NEW REGISTRATION BUTTON Manage Treatment Episodes My CareConnections Treatment Registrations Incomplete 17 Active 22 Complete 5 Survey 10 Advanced search Patient Id Search Reports Patient Id Phase Survey Submitted Intake Interim Discharge Outcomes 203831 Intake 12 29 2011 12 27 2011 Patient Satisfaction 189745 Discharged d 12 6 2011 11 28 2011 12 7 2011 12 9 2011 Forms 185427 Discharged v 11 30 2011 11 30 2011 11 30 2011 11 30 2011 Patient Satisfaction 15198 Discharged v 11 18 2011 11 1 2011 11 18 2011 11 17 2011 123456 Diagnosis 9 16 2011 9 12 2011 Administration 116425 intake v 9 2 2011 9 1 2011 9 2 2011 Clinic Information 56324 Intake v 7 6 2011 6 30 2011 7 6 2011 Custom Report Groups 131531 Discharged 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Insurance Setup 98822 Payer Detail 6 30 2011 6 30 2011 Treating Practitioner Setup 154678 Intake v 6 23 2011 6 23 2011 Referring Practitioner Setup 131531 Payer Detail 6 22 2011 6 22 2011 Clinic Users 98822 Intake 5 23 2011 5 23 2011 6 6 2011 Agreements 565656 Discharged v 5 17 2041 5 17 2011 7 20 2011 465239 Intake 5 16 2011 4 30 2011 Page 1 042 p gt pi View 1 15 of 22 Demographics Phase Enter Patient ID DO
67. ling Year 284 61 62 48 52 6 7148 8 18 29 96 55 34 31 34 Sample PT Clinic B Current Quarter 111 59 85 4404 6 66 48 7 66 17 1 80 1 80 Rolling Year 52 59 63 45 67 6 68 77 7 42 15 85 29 25 13 38 Sample PT Clinic Curent Quarter 201 54 23 46 07 68 32 7 89 31 43 60 70 37 31 9 Rolling Year B26 5277 45 61 67 35 7 59 28 3 57 75 40 56 Sample PT Clinic D Current Quarter 25 58 07 X 46 08 66 76 6 08 No data 0 00 0 00 Rolling Year a3 53 69 5240 698 15 8 33 49 465 24 10 75 96 Sample PT Clinic E Current Quarter 38 51 86 45 84 67 45 8 05 data 0 00 2 63 96 Rolling Year 205 4945 41 52 65 66 8 19 data 0 00 0 98 Sample PT Clinic Current Quarter 66 62 24 50 37 7221 9 12 data 0 00 0 00 Rolling Year 303 61 76 51 15 6 72 29 8 80 AD 1 32 1 65 Sample PT Clinic G Current Quarter 40 35 39 34 71 63 05 11 00 28 2 50 9t 2 50 96 Rolling Year 179 46 91 38 10 69 39 10 56 53 83 10 06 8 50 96 Sample PT Clinic H Current Quarter 36 51 70 40 56 62 23 923 47 92 78 57 16 07 Rolling Year 191 54 90 45 82 64 09 8 53 73 83 T 48 165 75 96 Current Quarter 614 54 62 44 90 67 42 8 38 33 17 34 20 18 40 Network Rolling Year 2604 55 60 46 03 68 49 8 11 35 66 38 52 21 51 National Rolling Year 85095 60 50 50 99 13 51 11 13 11 62 46 96 29 62 66 User Manual Version v3 12 02 Total Surveys 89 Bar Coded Surveys 54
68. list NOTE If you search for Inactive Reported Registrations you will not be allowed to edit the registration but will instead be able to view a Registration Summary Patient Id Phase Survey Submitted Intake Interim Discharge 170295 Intake ow 412212011 3 20 2011 455239 Edit 5416 2011 4 30 2011 n 1 pou ee of 1 View 1 2 of2 Print English Survey Print Spanish Survey 24 User Manual Version v3 12 02 Registration Actions Once you have patients in your Treatment Registrations list you may right click on a record to perform the following actions Edit Print Registration Summary Print English Survey or Print Spanish Survey Manage Treatment Episodes My CareConnections Treatment Registrations Advanced search Patient Id Search Incomplete 17 Active 22 Complete 5 Survey 10 Reports Patient Id Phase Survey Submitted lt Intake Interim Discharge Outcomes 203831 Intake 12 29 2011 12 27 2011 189745 Discharged v 12 6 2011 11 28 2011 3 Print Registration Summary Forms 185427 Discharged v 11 30 2011 11 30 2011 Print English Survey Nork 125478 Payer Detail 11 30 2011 11 30 2011 Patient Worksheets Print Spanish Survey Patient Satisfaction 15198 Discharged Id 11 18 2011 11 1 2011 123456 Diagnosis 9 16 2011 9 12 2011 Administration 116425 Intake 4 9 2 2011 9 1 2011 9 2 2011 Clinic Information 56324 Intake v 7 6 201
69. ll be returning to continue treatment Interim scores functional scale perceived pain global rating of change are scored by Front Office staff and information is kept on file or entered directly into patient record on the CareConnections web site Total number of treatments at each interim point should also be tabulated at this time User Manual Version v3 12 02 CONNECTIONS FINAL VISIT 1 Patient completes one last Patent Worksheet for the same appropriate functional diagnostic group as initial visit Additionally Work Status Pain Index and Global Rating of Change scales are highlighted for the patient to complete Patient Satisfaction survey should also be administered at this time if survey was not completed during an Interim Assessment 2 Discharge indicators functional scale perceived pain global rating of change are scored by Front Office staff and information is transferred to the Data Collection Form or entered directly into patient record on the CareConnections web site Total number of treatments should also be tabulated at this time DATA SUBMISSION DEADLINES 1 Patient records for each quarter should be entered by no later than the 10 ofeach month Fiscal quarters are 3 months in length Final entry deadline falls on the 10 of the month following the end of the quarter Patient Satisfaction surveys must be mailed so that they reach CareConnections office by or before the 10 of every month Reports will alwa
70. ll results can be submitted for benchmarking against therapy sites from around the country CareConnections Prior Authorization Advice System or PAS PAS ties it all together as tool that permits 24 7 web based dissemination and acquisition of utilization management information PAS delivers prospective utilization of care in the form of an appropriate number of visits per specific patient condition along with an appropriate CareConnections Treatment Guideline PAS provides concurrent utilization management based upon initial measures and continued monitoring using the CareConnections Outcomes System and provider requests for additional treatment It also provides retrospective utilization management in the form of CareConnections Outcome reports and benchmarked utilization statistics The entire suite of CareConnections management tools present powerful yet cost effective systems for today s healthcare world Providers and payers alike can benefit from CareConnections component parts or their integrated ability to serve the needs of both value based and outcome oriented care to all rehabilitation patients User Manual Version v3 12 02 CONNECTIONS CARECONNECTIONS OVERVIEW AND DATA ENTRY INSTRUCTIONS This manual will instruct you on how to Collect outcomes information Log onto the CareConnections web site Set up your account e Enter patient outcomes data online e Process patient satisfaction surveys e Retrieve
71. ments News Updates Please note that CareConnections web pages are continually updated with new content Whenever a change is made to the site a news article will be posted on the CareConnections News page Please tead posted news articles to keep up on changes and new features being added to the site Member Site Log On Help News le CONNECTIONS Public Site IN 5 Help News Inline Store 21 User Manual Version v3 12 02 CARECONNECTIONS CareConnections Patient Id Search Patient ld 203831 189745 185427 125478 15198 123456 116425 55324 131531 95822 154678 131531 95822 565656 455239 Page 1 Phase Intake Discharged Discharged Payer Detail Discharged Diagnosis Intake Intake Discharged Payer Detail Intake Payer Detail Intake Discharged Intake Survey Incomplete 17 Active 22 Complete 5 Survey 10 Submitted Intake 12 29 2011 12 27 2011 124612011 11 28 2011 11 30 2011 11 30 2011 11 30 2011 11 30 2011 11 18 2011 11 1 2011 98 16 2011 8 12 2011 9 2 2011 9 1 2011 71612011 6 30 2011 6 30 2011 6 30 2011 6 30 2011 6 30 2011 6 23 2011 6 23 2011 6 22 2011 6 22 2011 2423 2014 1 2423 2011 541772011 5 17 2011 16 2011 4 30 2011 of p gt Interim 12 7 2011 11 30 2011 11 13 2011 8 2 2011 TI6 2011 6 30 2011 6 6 2011 Discharge 12 9 2011 11 30 2011 11 17 2011 6 30 2011 TI20 201 1 View 1
72. n eee Referring Practitioner Select insurance plan Access Access Panel Treating Practitioner Blue Choice Medicare Advantage Pref Choice 65 1st Choice 65 P Care Preferred Care PAR PPO Participating Provider ASTYM Work Condi PPP Preferred Provider Panel Next The Insurance Plan field is required Registration Summary NET Changes Discard Changes 40 User Manual Version v3 12 02 Payer Detail Phase Continued SELECT REFERRING PRACTITIONER Select Referring Practitioner from the pull down menu you may type the first few characters of the name to narrow the list of options To add a missing referring practitioner to your list see detailed instructions on page 18 Edit Treatments Payer detail Diagnosis Intake Interim Discharge Insurance Payer Regence BlueCross BlueShield of Ori 0 Insurance Plan PPP Preferred Provider Panel D Referring Practitioner Select referring practitioner mi Treating Practitioner Dect Access Self Referral m Doctor El Agryw Litigation Work Rufus L Higginbotham David A m Loser Katherine D Mike Big Socks Jr Micky Olson Donald P e Registration Summary Save Changes Discard Changes SELECT TREATING PRACTITIONER Select Treating Practitioner from the pull down menu you may type the first few characters of the name to narrow the list of options To add a missing trea
73. n Work Comp Have not returned to work Ho lost work time Hot employed outside home Return to work with modification Return to work without restriction Clinic Overall Have not returned to work Ho lost work time Hot employed outside home Return to work with modification Return to work without restriction B2 BB 81 25 b Data DD 4Q 2005 No Data 9 71 Data Data No Data 40 2005 2 86 Data Data 20 00 40 2005 62 5D 2B 5f No Data 5 93 85 19 58 33 100 00 60 00 112 2006 Ho Data Ho Data Data Ho Data 20 00 96 112 2006 Ho Data 7 41 Ho Data Ho Data 10 00 96 112 2006 1 86 22 04 23 53 1 96 18 61 85 42 46 67 83 33 83 33 212 2006 2 DB it 20 00 Data Data 212 2006 4 17 Data Data 16 67 212 2006 1 22 58 54 18 29 7 32 lh 14 63 85 29 40 00 56 20 00 80 00 56 30 2006 No Data Ho Data 10 00 96 Ho Data Ho Data 30 2006 No Data B B2 96 Ho Data 90 00 20 00 30 2006 Ho Data 66 67 19 61 3 92 96 9 80 96 65 NETWORK OUTCOMES REPORT 3rd Qtr 2006 Network Sample sample Report Clinic Name Patients Pain Function Improvement Visits Lost Work Acute Chronic Sample PT Clinic Current Quarter TT 5240 45 06 68 52 9 00 15 53 25 32 47 Rol
74. name in the Search box As you begin to type the list of available options will begin to narrow For example typing in BlueCross will return any carrier and plan containing the words BlueCross Remove Selected Insurance Plans To remove insurances simply uncheck the box next to the insurance carrier or plan name Click on the Save Selected Plans button to save your changes Removing insurance carriers or plans means they will no longer be available for selection during the patient registration process 14 User Manual Version v3 12 02 Administration New Insurance Request If you cannot find the insurance you need in the insurance list you may click on the Request New Insurance link Manage Treatment Episodes nsurance Setup Treatment Registrations Advanced search Request New Insurance Reports Search Outcomes Patient Satisfaction V UNLISTED ee Unlisted Health Plan Unlisted Patient Worksheets Unlisted Work Comp Patient Satisfaction 24st Century Insurance Administration 21st Century Insurance Clinic Information A 8th District Electrical Benefit Funds Custom Report Groups 8th District Electrical Benefit Funds Health Plan Insurance Setup A amp I Benefit Administrators Treating Practitioner Setup A amp I Benefit Administrators Health Plan Referring Practitioner Setup Clinic Users Agreemen
75. ner Setup 56324 Intake v 7 6 2011 6 30 2011 7 6 2011 Referring Practitioner Setup 131531 Discharged v 6 30 2011 6 30 2011 6 30 2011 6 30 2011 Clinic Users 98822 Payer Detail 6 30 2011 6 30 2011 Agreements 154678 Intake v 6 23 2011 6 23 2011 131531 Payer Detail 6 22 2011 6 22 2011 Page 1 of2 e gt pi View 1 15 of 25 Right click on appropriate Patient ID from the active patient list Select Print English Survey to print a survey in English Select Print Spanish Survey to print a survey in Spanish Manage Treatment Episodes My CareConnections Treatment Registrations Advanced search Patient Id Search Incomplete 19 Active 25 Complete 6 Survey 13 ew Registration Reports Patient Id Phase Survey Submitted 4 Intake Interim Discharge Outcomes 3 TestReg3 Intake 1 26 2012 1 3 2012 1 12 2012 Patient Satisfaction TestReg2 Demographics 1 26 2012 1 2 2012 Forms TestReg1 Discharged 1 26 2012 12 15 2011 12 30 2011 1 30 2012 Patient Worksheets 203831 Intake 12 29 2011 12 27 2011 Edit Patient Satisfaction 189745 Discharged 7 1262011 11 28 2011 1272011 dal ni Print Spanish Surve Administration 125478 Payer Detail 11 30 2041 11 30 2011 p Clinic Information 15198 Discharged v 11 18 2011 11 1 2011 11 18 2011 11 17 2011 Custom Report Groups 123456 Diagnosis 9 16 2011 9 12 2011 Insurance Setup 116425 Intake 9 2 2011 9 1 2011 9 2 2011 Treating Practitioner Setup 56324 Intake 7 6 2011 6 30 2011 7 6
76. nt Episodes Treatment Registrations Advanced Search is where you will also be able to search on past patient records that have already been reported Use the radio buttons at the top of the form to specify whether you wish to search your Active Registrations currently in progress and not yet reported on Inactive Reported Registrations past records that have already been reported on and archived or All Registrations includes both active and inactive reported registrations AdvancedSearch Search Type amp Active Registrations e Inactive Reported Registrations Registrations Patient ID Patient DOB Problem Area Select a problem area Init Eval Date rs rj Primary Diagnosis Reg Submited Date Code ra secondary ES Discharge Date Diagnosis Code c ES EH Self Discharged insurance Select insurance type Insurance Payer Select insurance payer Work Status Select work status Insurance Plan Select insurance payer D Custom Report Select report group Referring Select referring practitioner n Group Practitioner L Surgery Select surgery type Treating Select a treating practitioner mn udis Practitioner 9 L Patient Id Phase Survey Submitted Intake Interim Discharge Page i ofl m gt records to view Search results will be displayed at the bottom of the page in a grid similar to your active patient
77. nts Confirm deletion to remove account or select Cancel to keep account Remove Confirmation Are you sure you want to delete the selected Clinic User s dataguy Cancel After reviewing completing information using the Administration links discussed in the previous pages your account will be customized with all of the insurance payers plans treating and referring practitioners and custom report groups specific to your clinic You ate now ready to begin entering patient data 20 User Manual Version v3 12 02 IV CareConnections Web Site Overview e e Navigating the CareConnections Web Site Treatment Registrations 5 CareConnections web pages be navigated using the links and buttons on each page We recommend that you do not use your Back Forward or Advanced search Reports i E Refresh buttons in your web browser Once you successfully log in all Patient Satisfaction appropriate navigational menus have been included in the web site and are located along the left hand side of the page This should make navigating Patient Worksheets _CareConnections easier for you Patient Satisfaction Administration No matter what page you go to using the links provided you will ahways be X able to see and access the navigation links pictured left Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agree
78. omic Group Secondary Diagnosis Code Secondary Anatomic Group Surgery Intake Interim Discharge 726 0 ADHESIVE CAPSULIT SHLDER 726 1 ROTATOR CUFF SYNDR ET AL 726 10 ROTATOR CUFF SYND NOS 726 11 CALCIF TENDINITIS SHLDER 726 12 BICIPITAL TENOSYNOVITIS A 726 19 ROTATOR CUFF DIS 726 2 SHOULDER REGION DIS NEC 726 3 ENTHESOPATHY OF ELBOW 726 30 ELBOW ENTHESOPATHY NOS Next Registration Summary Note After entering the first 3 characters of the ICD 9 code a list of valid codes will appear in a drop down list Select the appropriate code from the list SELECT ANATOMIC GROUP ASSOCIATED WITH THE DIAGNOSIS CODE FROM THE DROPDOWN LIST Edit Treatments Intake Interim Discharge Diagnosis Primary Diagnosis Code 726 0 ADHESIVE CAPSULIT SHLDE i Primary Anatomic Group Select primary anatomic group Cervical Thoracic Secondary Diagnosis Code Elbow Foot amp Ankle Hip Knee Secondary Anatomic Group Surgery Next Lumbar Spine Neurological Pelvic Floor Shoulder The Primary Anatomic Group field is require Registration Summary Save Changes Discard Changes User Manual Version v3 12 02 43 Diagnosis Phase Continued IF APPLICABLE ENTER SECONDARY DIAGNOSIS CODE AND SELECT SECONDARY ANATOMIC GROUP Edit Treatments Primary Diagnosis Code 726 0 ADHESIVE CAPSULIT SHLDE 1 EJ I Primary
79. onditions relating to Headache Stress or Jaw e Lumbar Spine includes conditions relating to Lower or Middle Spine e Neurological e Pelvic Floor Pilot Phase includes conditions related to Incontinence or Pelvic Pain User Manual Version v3 12 02 CONNECTIONS INITIAL VISIT continued NOTE When handing out the worksheet show patient that the form has a front and a back side page one and two to complete so that questions do not get missed A brief explanation of the purpose of outcomes tracking may ease patient s dislike of paperwork We recommend using an introduction script with all paperwork given to patients that helps them to understand purpose scope and importance of the information you are collecting Here is a sample script for handing out CareConnections worksheets CONNECTIONS Functional Index Script for those of you figuring out what to say 1 We request this information in the beginning and at the end of your treatment so we can see how well you are able to function in certain daily activities 2 The information from this form is used as part of ongoing research that participating clinics can use to improve their service to you and communication to your insurance provider It may also be used to help your therapist set specific goals for your treatment 3 Please comment on all questions if possible and check only one box for each question Be sure to comment on acuity which is the amount of
80. ore r F LATI 1a Qtr 2005 3rd Gb 2005 1st Ctr 2006 T Therapist Understanding EN Cini Avg Score EE Avg Score 1st Qr 2005 2005 1st 2006 8 Therapist Ability EN Cini Avg Score MEM Meek Avg Score 1a Qtr 2005 3rd Gt 2005 1st Gar 2006 9 Therapist Explanation EN Cini Avg Score ME Meek Avg Score 12t Qtr 2005 Sid Gtr 2005 1st Gar 2006 10 Clinic Recommendation Cini Avg Score ME tek Avg Score ard Gtr 2005 1a Qtr 2005 1st Gar 2006 User Manual Version v3 12 02 Report Qtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 ard Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Qtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 ard Quarter 2005 4th Quarter 2005 ist Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 ard Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Qtr 4th Quarter 2004 ist Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Report Gtr 4th Quarter 2004 1st Quarter 2005 2nd Quarter 2005 3rd Quarter 2005 4th Quarter 2005 1st Quarter 2006 Clinic Score 4 97 4 91 4 96 4 89 4 96 4 90 Avg Score 4 90 4 91 4 91 4 88 4 96 4 94 Avg Score 4 90 4 93 4 90 4 66 4 95 Avg Score 4 91 4 87 4 80 4 83 4 89 4 85 Avg Score 4 93 4 96 4 85 4 86 4 91 Answer Rat
81. ore Mte Avg Score Report Qtr Avg Score Answer Rate Avg Score z 4th Quarter 2004 4 84 99 73 wl 479 151 Quarter 2005 4 80 99 46 wl 480 2nd Quarter 2005 4 8D 100 00 sel 4 78 3rd Quarter 2005 4 84 100 00 480 4th Quarter 2005 4 84 100 00 479 151 Quarter 2006 4 82 100 00 480 Gir tst Oar 2004 2008 2005 2005 1 of 1 69 User Manual Version v3 12 02 ple Re port THERAPIST SUMMARY REPORT 1st Qtr 2006 Therapist Surveys 27 Bar Coded Surveys 27 Network Sample PT Network Therapist A 1 Sample Physical Therapy aaa aaa eee ee T Therapist Clinic Network 6 Questions Answered by Therapist Ther Avg Score M Aug Score Niwk Aug Score Report Qtr Avg Score Avg Score jtm 4th Quarter 2004 438 100 00 4 97 4 92 1st Quarter 2005 4 35 100 00 4 91 4 92 2 Quarter 2005 496 100 00 4 96 4 92 3rd Quarter 2005 4 33 100 00 4 89 4 02 E E _ 8 a 4th Quarter 2005 5 00 100 00 4 96 4 92 um a E 8 ue 1st Quarter 2006 4 93 100 00 4 90 4 92 T Therapist Understanding Ther Avg Score MEM Clin Aug Score Ntwk Avg Score Report Qtr Avg Score Avg Score 4th Quarter 2004 4 32 100 00 4 90 4 88 1st Quarter 2005 4 38 100 00 4 91 4 89 2nd Quarter 2005 4 21 100 00 4 91 4 88 42 ard Quarter 2005 4 91 100 00 4 88 4 B8 4 4 4th Quarter 2005 5 00 100 00 4 96 4 88 5 ind eee
82. our clinic Comparative Report Column Headings Facility XQ 20XX Facility refers to your clinic Quarter number and year indicate time period of reported data Facility Rolling Year Shows your clinic s combined averages for the last full year Network Rolling Year Network refers to the clinic grouping indicated in the report header Averages shown are combined averages for the last full year National Rolling Year National refers to the entire outcomes database all clinics and all clinic types Averages shown combined averages for the last full year Data Headings Functional Improvement Indicates the average percent change in function between initial and final assessment Positive numbers indicate an increase in patient function The higher your average score the more functionality your patients have gained in activities of daily living Negative numbers indicate a decrease patient function Decrease in Pain Indicates average percent change in pain between initial and discharge assessment Positive numbers indicate a decrease in patients pain level The higher your average score the more your patients have decreased their pain levels Negative numbers indicate an increase in patients pain level Global Rating of Change Indicates how much patients feel their condition has changed during the course of treatment This measure is independent of Function and Pain and relies on the patient s percep
83. plicable for marketing referencing and assessing the effectiveness of your operation We welcome your comments as CareConnections continues its success by being a dynamic system that is responsive to the needs of clinicians Sincerely CareConnections Management WHAT IS CARECONNECTIONS CareConnections is a web based suite of rehabilitation medical management services CareConnections uses combinations of tools to assist providers and payers with the medical management of patients and clinical services These tools include CareConnections Outcomes System functionally based patient data collection system that compares clinical outcomes to similar groups of clinics and provider submitted episodes of care Outcome reports provide valuable clinical information and management data that can be used to promote best practices improve quality of care and add value for those responsible for the costs of care CareConnections Treatment Guidelines therapist written and researched parameters of care grouped by anatomical body region and cross referenced by diagnosis Each guideline suggests appropriate evaluation tests and measures appropriate functional goals appropriate therapeutic modality and procedure interventions discharge criteria and considerations for additional visits CareConnections Patient Satisfaction Monitoring standardized survey for patients allowing them to provide valuable feedback about their provider experience A
84. r of Visits up to date patient was last seen This will complete the record Edit Treatments Discharge Date 1 15 2012 Patient Self Discharge No Discharge Assessment Collected Self Discharge Reason RE Lai T9 LE TELE ES TS TERRI Select a self discharge reason Use Last Interim Assessment Financial Reasons Other Function Patient did not Complete Discharge Assessment Number of Visits m Pain Patient Dropped Out w o Notification Patient had Surgery Global Rating of Change c Patient Moved Away Work Status patient Reported Resolution of Symptoms di Lost Work Days Patient Returned to Referring Physician ce Save amp Close Registration Summary Save Changes Discard Changes 2 Self Discharge Interim Assessment collected If patient self discharged but was able to complete an interim assessment you may 1 check the Patient Self Discharge No Discharge Assessment Collected box and enter discharge values or 2 check the Patient Self Discharge No Discharge Assessment Collected box and the Use Last Interim Assessment box to automatically populate the Discharge phase with your last recorded interim assessment NOTE You may only check the Use Last Interim Assessment option if you previously recorded outcomes information for an interim assessment Edit Treatments Discharge Discharge Date 1 15 2012 P
85. rance Payer must be selected before the Plan can be selected Referring Practitioner select referring practitioner from dropdown list Treating Practitioner required select the practitioner who performed the initial evaluation and who will be writing and overseeing the patient s care plan Custom Report Groups these check boxes can be customized by the clinic to track additional information such as employers or other patient demographic data not represented on clinic intake forms Custom reports may later be generated using this data To add a report group from your custom list simply check the box es next to the appropriate Custom Report Group s 34 User Manual Version v3 12 02 DIAGNOSIS 6 Primary Diagnosis Code ICD 9 required enter Primary ICD 9 code that best reflects the patient s diagnosis per therapy evaluation Primary diagnosis is used to identify potentially applicable Guidelines and more specific reporting parameters for your clinic NOTE Diagnosis codes are to be used at their highest number of digits available Specifically use a three digit code only if there are no four or five digit codes within that code category Use a four digit code only if there are no five digit codes for that category Use a five digit code whenever they exist in a code category Enter first 3 digits to populate a drop down list of valid codes to choose from Primary Anatomic Group required select
86. rter 11 68 05 68 73 84 27 12 55 0 00 36 36 63 64 Therapist Rolling Year n 76 02 70 05 84 09 12 25 D 74 5 88 96 49 12 Therapist Cervical Thoracic 2 62 71 4286 82 50 13 00 0 00 100 00 0 00 Lumbar 1 100 00 90 00 94 00 7 00 5 00 100 00 0 00 Therapist Quarter 7442 7059 66 33 11 00 1 67 100 00 0 00 Therapist Rolling Year 7442 70 59 66 33 11 00 1 67 100 00 0 00 Facility Quarter 51 70 56 60 40 80 94 11 49 5 49 58 82 41 18 Facility Rolling Year 240 75 48 65 79 81 37 11 86 3 10 58 75 41 25 Network Rolling Year 44391 56 78 50 81 73 23 11 12 10 11 49 98 30 95 95 National Rolling Year 84764 60 49 50 97 73 50 11 13 11 59 46 94 29 63 63 User Manual Version v3 12 02 sample Report STANDARD CLINIC OUTCOMES ard Qtr 2006 Network Sample PT Network Sample PT Clinic Cervical Thoracic Murnzer of Patients Functional Improvement Decrease Pain Perceived Improvement Number of Visits Work Days Lost Lower Extremity Murrnzer of Patients Functional Improvement Decrease im Pain Perceived Improvement Number of Visits Work Days Lost Lumbar Number of Patients Functional Improvement Decrease im Pain Perceived Improvement Number of Visits Work Days Lost Facility 0 42 National 3 035 48 14 80 20 73 11 10 38 8 00 6 815 54 03 82 10 74 61 11 56 11 68 5 576 45 76 i 58 41 71 48 10 02 13 70 Humber of Patients Func
87. s that do not belong to a larger chain or network of clinics Hospital OP would refer to all hospital outpatient clinics e Clinic Name name of your clinic All patient satisfaction reports contain a count of total surveys and a count of bar coded surveys This is a tool for you to track your clinic s compliance with the bar coded survey collection method Note that surveys without a bar code cannot be linked to therapist or insurance information The format of the Clinic Summary Report Office Summary Report and Therapist Summary Reports is presented in a bar graph format Bar graphs allow for comparison data to be included in each report Reports also have a network comparison your network name is identified in the report header Along with comparison data your graphical reports also contain a column titled Answer Rate Answet rate indicates the percentage of your patients that answered each question on the survey Questions with lower percentages indicate that patients are either not answering that question or they are marking Not Applicable For your convenience we have included numeric values in addition to graphs in each report Graphs represent the average scores for each reporting quartet Calculations e Averages Each question receives a straight average based on the value of the selection made by the patient Scores are ranked from 5 Excellent to 1 Very Poor Questions that were unanswered
88. tient Self Discharge interim assessment completed but no discharge assessment 3 Patient Discharge with Discharge Assessment 1 Patient Self Discharge No Interim or Discharge Assessment If patient drops out of treatment prior to discharge without completing interim or discharge outcomes assessment please complete the following fields COMPLETE DISCHARGE DATE last date seen in clinic CHECK PATIENT SELF DISCHARGE NO DISCHARGE ASSESSMENT COLLECTED BOX SELECT SELF DISCHARGE REASON FROM DROP DOWN MENU Edit Treatments Discharge Discharge Date 1 30 2012 Patient Sel Discharge No Discharge Assessment Collected Seli Discharge Reason ST Te E 7 LP I e UE TE 4 Use Last Interim Assessment Select a self discharge reason Financial Reasons Number of Visits 9 Other Function Patient did not Complete Discharge Assessment 1 ua m Pain Patient Dropped Out w o Notification 1 Patient had Surgery Global Rating of Change a Patient Moved Away Work Status Patient Reported Resolution of Symptoms m 4 Lost Work Days Patient Returned to Referring Physician m Save amp Close Registration Summary Save Changes COMPLETE NUMBER OF VISITS as of last date seen in clinic Discard Changes CLICK SAVE CHANGES BUTTON TO SAVE OR SAVE amp CLOSE TO SAVE AND RETURN TO TREATMENT REGISTRATIONS PAGE 48 User Manual Version v3 12 02 2 Patient Self Discharge Int
89. time you ve had symptoms point to and consider circling this section 4 Wed also like you to rate your pain level in the last 24 hours You can think of this as a scale of 0 10 Place a mark on the line that best represents your pain level 5 Last Visit Only In addition to repeating all other information please complete the Global Rating of Change scale This represents how much your condition has changed since beginning treatment Circle the number that best indicates your level of change 6 LastVisit Only Also please complete Work Status questions Thank you for contributing your valuable information 3 Initial indicators functional scale perceived pain ate scored by Front Office staff See scoring information on pages 6 7 Information is transferred to the Data Collection form and or entered into the CareConnections web site Patient Satisfaction Subscribers Only Print Patient Satisfaction survey for patient by following instructions under Patient Satisfaction in this manual pages 37 38 INTERIM ASSESSMENT optional 1 Patient completes a Patient Worksheet every 3 4 visits frequency to be determined by clinic for the same appropriate functional diagnostic group as initial visit Additionally Work Status Pain Index and Global Rating of Change scales are highlighted for the patient to complete Patient Satisfaction survey may also be given to patient at this time if you are unsure whether or not patient wi
90. ting practitioner see detailed instructions on page 17 Edit Treatments Payer detail Diagnosis Intake Interim Discharge Insurance Payer Regence BlueCross BlueShield of Or Insurance Plan PPP Preferred Provider Panel D Referring Practitioner Mike Big zi Treating Practitioner Ets fame Eug ur mi Select a treating practitioner ia astym Litigation Work Condil Amador Gregory Case Justin Gravity Andy Heredat Demi Juan Kersaway Anne Lesgettham Darius Moming Angle Registration Summary Save Changes Discard Changes 41 User Manual Version 23 12 02 Payer Detail Phase Continued IF APPLICABLE SELECT APPROPRIATE CUSTOM REPORT GROUP S Edit Treatments 5 Payer detail Diagnosis Intake Interim Discharge Insurance Payer Regence BlueCross BlueShield of 1 Insurance Plan PPP Preferred Provider Panel mi tn Referring Practitioner Mike Big m m Treating Practitioner Gravity Andy Bm m ASTYM Employer Group E Litigation 7 Work conditioning Registration Summary O Save Changes Discard Changes CLICK ON SAVE CHANGES TO SAVE OR CLICK ON NEXT BUTTON TO SAVE AND PROCEED TO DIAGNOSIS PHASE User Manual Version v3 12 02 42 Diagnosis Phase ENTER ALL DIGITS OF PRIMARY DIAGNOSIS CODE ICD 9 AND SELECT APPROPRIATE CODE FROM DROPDOWN LIST Edit Treatments Diagnosis Primary Diagnosis Code 726 Primary Anat
91. tion Report Viewing and Additional User setup Registration Creator This role can create and view patient registrations Registration creator can also access Insurance and Practitioner setup links under Administration Registration Viewer This role can search for and view patient registrations Registration viewer cannot enter registrations access Administration links or view reports Report Viewer This role can view outcomes and patient satisfaction reports Report viewer cannot enter registrations access Administration links or view registrations 19 User Manual Version v3 12 02 Administration Clinic Users continued e New User Activation Lach new user you create will receive an email with a User name and Temporary Password that will enable the user to create his her own password e Delete User Account To delete a user account you must be an Administrator Click on the user name you wish to remove to highlight the user Click on Remove User s button to remove the account Manage Treatment Episodes Clinic User Setup Treatment Registrations Advanced search Reports Registration Registration Username 4 Administrator Viewer Outcomes dataguy 74 Patient Satisfaction tutor1 74 Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreeme
92. tion of change in condition during treatment The higher your score the your patients feel their condition has changed for the better Scores ranging from 4 to 7 indicate patient got significantly worse Scores ranging from 3 to 3 indicate no relevant change took place Scores of 4 to 7 indicate significant positive change Number of Visits Indicates average number of visits utilized by your patients Work Days Lost Indicates average number of work days lost due to injury or condition that drove patient to seek treatment 53 User Manual Version v3 12 02 Quarterly Reports Calculations e Function Percent change in function calculation is based on the patient s starting point and can never exceed 100 improvement Calculation used for determining functional improvement score is Final Function Initial Function 100 Initial Function Incomplete function scores scores that equal 0 are excluded from reporting O Negative score Most questions about the functional calculation arise from negative functional scores To explain a patient who starts at a functional score of 80 points only has 20 points to recover to get to 100 Based on this case and the calculation we use to determine functional score a decrease of 20 points would result in a score of 100 decrease of more than 20 points would result in a greater than 100 negative value Pain As with function percent change pain calculat
93. tional improvement Decrease in Pain Perceived improvement Number of Visits Work Days Losi Upper Extremity Humber of Patients Functional improvement Decrease in Pain Perceved improvement Mumber of Visits veok Days Lost Overall Outcomes Number of Patients Functional Improvement Decrease in Pain Perceived Improvement Humber of Visits Work Days Lost Facility 1 100 00 100 00 100 00 12 00 0 00 Facility 51 60 40 95 70 58 80 94 11 43 5 43 Network 46 Network 10 728 51 40 59 69 73 44 11 03 12 07 National Bb 42 B5 285 5D 7005 10 52 0 03 4 500 SES 82 DB 74 37 12 18 13 13 Mational 24 243 50 82 60 55 73 37 11 12 12 34 The CareConnections Outcomes System measures the effectyveness of therapeutic intervention Clinic informahon is compared to a national database User Manual Version v3 12 02 64 WORK OUTCOMES 3rd Qtr 2006 Network Sample PT Network Sample PT Clinic Sample Report Health Plan 40 2005 112 2006 20 2006 30 2006 Average Lost Work Days No Data 100 00 100 00 Data User Manual Version v3 12 02 Have not retumed to work No lost work time Not employed outside home Return to work with modification Return to work without restriction PIP MVA PNC Have not returned to work Ho lost work time Hot employed outside home Return to work with modification Return to work without restrictio
94. to None 2 Read through this manual and follow instructions for getting logged into CareConnections www careconnections com 3 Set up contact information personalized report groups and pick lists and additional user accounts using links under Administration on CareConnections web site e Clinic Information e Custom Report Groups optional e Insurance Setup e Treating Practitioner Setup therapists e Referring Practitioner Setup physicians e Clinic Users INITIAL VISIT 1 Front Office dates the Patient Worksheet and checks the Initial or Discharge box as appropriate date the form and check nothing if worksheet applies to an Interim assessment Front Office may optionally complete the Data Collection form except for function and pain information The same information is eventually input in the corresponding fields and pick lists provided on the Treatment Registrations page for outcomes tracking 2 Patient completes Patent Worksheet for the appropriate functional diagnostic group e g Lower Extremity Patient also completes Acuity Days and Pain Analogue scale Available outcomes forms include e Upper Extremity includes conditions relating to E bow or Shoulder e Lower Extremity includes conditions relating to Hip Knee or Foot Ankle e Cervical Thoracic includes conditions relating to Neck or Upper Spinal Region e Hand includes conditions relating to Wrist ot Hand e TMJ includes c
95. ts A form will open and allow you to enter any insurance that does not yet appear in our database Note We require Insurance Carrier Payer Insurance Plan Panel and Insurance Type in order to set up a new carrier This information can usually be found on the patient s Insurance ID card Example Insurance Carrier Regence Blue Cross Blue Shield of Oregon Plan PPP In most cases you may enter the same name for carrier and plan Example Insurance Carrier Allstate Plan Allstate Manage Treatment Episodes Req uest New Insurance Treatment Registrations Advanced search In order to maintain Carrier consistency with all customers requests to add carriers are e mailed to our administration office for processing We will confirm the correct carrier information add it to your list as appropriate and notify you of the update Reports Fill in the form below and submit it to request a new insurance Outcomes Insurance Carrier Payer Patient Satisfaction Insurance Plan Panel a Form ones Insurance Type Patient Worksheets Health Plan Medicaid Patient Satisfaction Medicare PIP MVA PNC Administration Self Pay Work Comp Clinic Information PPO Company D Custom Report Groups Insurance Web Site D Insurance Setup Treating Practitioner Setup Referring Practitioner Setup mum Clinic Users Agreements You have the option of entering PPO Company and Insurance web site where applicable Once you complete the requ
96. umber of lost work days Acute percentage of patients whose acuity days were less than 90 days Chronic percentage of patients whose acuity days were more than 90 days Work Outcomes Breakdown of work status and lost work days as reported by patient Report shows work status and lost work days for 3 applicable insurance types PIP MVA PNC Health Plan and Work Comp as well as the clinic s overall distribution of work status and work days lost for all cases Clinic is given 4 historical quarters of information for their clinic Report is broken down as follows e Average Lost Work Days graph graphic display of lost work days by reporting quarter e Return to Work Status percentage of patients in each category Have not returned to work No lost work time Not employed outside the home Return to work w modification Return to work w o restriction Outcomes Clinic This overview report shows all outcome measure data for facility network and national on one page for the current reporting quarter It includes outcomes by anatomical region as well as clinic overall outcomes Report is broken down as follows e Outcomes by Anatomical Region each anatomical region contained to its own box e Clinic Overall Outcomes located on bottom right of report 56 User Manual Version v3 12 02 Quarterly Reports Network Outcomes Report This report is only available to network administrators or someone who oversees a
97. up Clinic Users Agreements CareConnections Patient Id Sear Incomplete 17 Active 22 a i Complete 5 Survey 10 New Registration Patient Id Phase Survey Submitted 4 Intake Interim Discharge 203831 Intake 12 29 2011 12 27 2011 189745 Discharged 12 6 2011 11 28 2011 12 7 2011 12 9 2011 185427 Discharged v 11 30 2011 11 30 2011 11 30 2011 11 30 2011 125478 Payer Detail 11 30 2011 11 30 2011 15198 Discharged v 11 18 2011 11 1 2011 11 18 2011 11 17 2011 123456 Diagnosis 9 16 2011 9 12 2011 116425 Intake v 9 2 2011 9 1 2011 9 2 2011 56324 Intake v 7 6 2011 6 30 2011 7 6 2011 131531 Discharged v 6 30 2011 6 30 2011 6 30 2011 6 30 2011 98822 Payer Detail 6 30 2011 6 30 2011 154678 Intake 6 23 2011 6 23 2011 131531 Payer Detail 6 22 2011 6 22 2011 98822 Intake 5 23 2011 5 23 2011 6 6 2011 565656 Discharged v 5 17 2011 5 17 2011 7 20 2011 465239 Intake 5 16 2011 4 30 2011 Page 1 042 p gt mi View 1 15 of 22 Select Reporting Quartet Manage Treatment Episodes Treatment Registrations Advanced search Reports Outcomes Patient Satisfaction Forms Patient Worksheets Patient Satisfaction Administration Clinic Information Custom Report Groups Insurance Setup Treating Practitioner Setup Referring Practitioner Setup Clinic Users Agreements Patient Satisfaction Report Quarter Select a quarter 3rd Qtr 2011 2nd Qtr 2011 1st Qtr 2011 4th Qtr 2010 3rd Qtr 2010 2nd Qtr 20
98. ven 3 historical quarters of information for their facility along with a comparison to Facility Rolling Year Network Rolling Year and National Rolling Year Report is broken down as follows e Patient Population Total number of patients and distribution by gender e Age Range Distribution of patients that fall into specified age ranges e Insurance Distribution of patients that fall in specified insurance type groups Health Plan coverage supplied by an insurer to reimburse or by a payer for medical expenses Often ties to indemnity carriers HMOs etc PIP MVA PNC insurance types that fall into same general category PIP short hand for Personal Injury Protection a form of property and casualty insurance coverage that reimburses medical providers for their care to people following accidents and that reimburses contractors or vendors that help repair physical property harmed as the result of an accident MVA short hand for Motor Vehicle Accident coverage a form of PIP PNC short hand for Property Casualty Insurance that includes motor vehicle incidents MV A and is sometimes referred to as PIP Work Comp a form of insurance coverage to reimburse for medical expenses disability and time loss related to an on the job injury e Outcomes Overall clinic outcomes for the following categories Functional Improvement Decrease Pain o Global Rating of Change Number of Visits Work Days Lost e Acuity
99. walking more than mile I can only walk using a stick or crutches I am in bed most of the time and have to crawl to the toilet 2 Total the ten questions scores for a total score Patient may answer more or less than 10 questions depending on which patient worksheet was completed but a minimum of 8 questions must be answered to calculate a valid functional score 3 Patient s total score on the index is divided by the total possible of questions answered x 5 Example If patient answers 8 questions for a total score of 37 the total score 37 is divided by the number possible 40 Eight questions answered 8 multiplied by total possible for each question 5 for a total possible score of 40 8 X 5 37 divided by 40 92 Note that percentages are scored as whole numbers 4 Function may also be scored automatically using the Function Calculator on data intake screens A Calculator symbol will appear next to Function field on data intake screens Click the link to score initial interim or final function FUNCTION CALCULATOR After you select a problem area during the Intake phase of data entry note the Calculator symbol next to the Function field Click on the Calculator link and an online version of the functional questions for the selected problem area will be displayed Now all you have to do is select the responses marked by the patient on the patient worksheet Once you complete all of the questions
100. wer Extremity Spanish Russian Clinic Information TMJ Spanish Russian Custom Report Groups Upper Extremity Spanish Russian Insurance Setup A Neurological Patient Worksheet Spanish Russian Treating Practitioner Setup Referring Practitioner Setup Pelvic Floor Worksheet Pilot phase Clinic Users We also have large print versions of the forms available in one easy to download file Agreements Spanish ver IMPORTANT When printing the Patient Worksheets from Adobe Acrobat Reader you must disable all Page Scaling options Actual options may vary depending upon the version of Acrobat you are using For version 6 select None for page scaling For versions older than 6 you must uncheck the Shrink to Fit or Fit to Page options Forms include 10 cm measurement lines which must print correctly in order to get a valid measurement Patient Satisfaction This link allows you to print a generic Patient Satisfaction survey i e not bat coded This survey is also available in Spanish NOTE Generic surveys cannot be tied back to patient or patient outcomes and should be used only when there is no patient registration available for printing a bar coded satisfaction survey See page 37 to learn more about printing bar coded Patient Satisfaction Surveys Patient Satisfaction Treatment Registrations Advanced search Print Patient Satisfaction Surveys Reports Patient Satisfaction Surve
101. y Outcomes Patient Satisfaction Survey Spanish Version Patient Satisfaction The CareConnections Patient Satisfaction survey is designed to help your clinic monitor customer service Questions cover three vital Forms areas of operation including clinic front office staff and therapist Patient Satisfaction Administration The form is designed to be scanned which will require you to make clean and clear copies so that the forms remain readable by our scanner It also means that you cannot customize the form or recreate it to your own specifications Forms that you print from this page have been created to print with your clinic name at the top Please note printing instructions in red before printing any forms from the CareConnections Web site In the next few months we plan to allow you to email a Web link to patients that have email which allows them to complete the survey Clinic Information online at their own convenience For those that have the appropriate hardware in their clinic the option may also be presented to set Nicaea ceca up a kiosk or tablet PC where patients can complete the surveys online before they leave your clinic Insurance Setup As you implement this form in your clinic please be advised that CareConnections systems will continue to be enhanced and improved upon This means that there may be ongoing changes to the way patient satisfaction forms are administered to patients Treating Practitioner Setup T
102. y not have understood the pain scale See also Scoring the Patient Worksheet page 7 8 Global Rating of Change Score measured from Global Rating of Change index on Interim Discharge Patient Worksheet This value will always fall between 7 and 7 Patient should only complete this section on interim or discharge visit See also Scoring the Patient Worksheet page 7 9 Work Status Select work status most applicable to patient s condition at discharge This field should never be left blank Choices include Not employed outside the home No lost work time Return to work with modification Return to work w o restriction Have not returned to work NOTE For patients that are retired or that are presently school age please select Not employed outside the home 10 Lost Work Days Number of days patient loses from work due to condition 36 User Manual Version v3 12 02 CONNECTIONS VII Patient Satisfaction The CareConnections Patient Satisfaction survey is designed to help your clinic monitor customer service Questions cover three vital areas of operation including Clinic Front Office Staff and Therapist The forms are bar coded and are designed to be scanned which will require you to print an individual survey for each patient that you register in CareConnections It also means that you cannot customize the form or recreate it to your own specifications Forms printed for patients will be
103. ys be posted online before the 20 of the month following the end of each quarter Deadlines 1 Quarter January February March Submission deadline April 10 24 Quarter April May June Submission deadline July 10 3 Quarter July August September Submission deadline October 10 4 Quarter 2 October November December Submission deadline January 10th 2 Note that an outcomes record is complete only when it contains initial avd discharge information The outcomes system requires two data points both initial and interim discharge data to calculate outcome scores Therefore outcomes records without interim or discharge information will only be accounted for in an exceptions report report showing number of incomplete registrations and self discharges on your quarterly reports Patient Satisfaction surveys or Outcomes Registrations entered after the deadline at the end of a quarter will be included in subsequent quarterly reports User Manual Version v3 12 02 CONNECTIONS SCORING THE PATIENT WORKSHEET SCORING THE FUNCTIONAL INDEX 1 Answers to the ten functional index questions are scored on a scale of 5 to 0 The first or most functional choice receives a 5 the last or least functional choice receives a 0 Example Points value Symptoms do not prevent me walking any distance Symptoms prevent me walking more than 1 mile Symptoms prevent me walking more than 1 2 mile Symptoms prevent me

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