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OfficeServ Softphone User Guide

1. ec eecceceeeeeeeeaeeeeeeneeeeeeaees 73 Making Calls Using the Handset EE 74 Making Calls Using ihebkevboand 14 Making Calls Using the Dial Buttons on the Dial bad 74 Making Calls Using Recent Call Log E 75 Making alles Tree EE UE 76 BUSY Stati n Callback EE TT Samsung Telecommunications America L P 3 Enterprise IP Solutions Office _ TN Oen ea EEEE E E Stee NE E NEE E EE E EEEE E E 78 Connecting to an Operator ccecccccseecceceeeeeeeeeeeeesaeeeeeseeeeeeseeeeesseeeeeessaeeeeseaueeessaeeeeeseeeeesaeeeesaansees 79 Making an External UE 79 FS E 80 AOO CAN E 80 Busy CO line Callback A 81 FS SUA A UE 82 SI O a e T E S E E lst pennveneladaneese 83 Saving Phone Mine 84 Making a Call from the Saved Phone Number 84 Dialing the Most Recently Called Number 84 Making a Call Using the Recent Call Log 85 Making a Call Using a System Speed Dal 85 Making a Call Using a Directory Name 86 ANSWERING CALLS E 87 PAIS WV SUNG C EE 87 Answering Calls by Using the Call Speaker or End Button 87 Answering Calls by Using the Handeet 88 Answering Calls Using the Call Alert Wmdow 88 ANS Wenig E un IMercom BC TEE 89 Answering a Call in Auto Answer Mode nnne 89 Answering a Call in OHVA Mode EE 90 Answering an External Cal 90 Answering an External Call Using a Night Service Bell 91 CAIN PUG E 92 Group c all PVC AS ME 92 l VIDEO CALLING a a E ce avantee se secceaceavecenaas facets eetey cereeanae ccceeee cermenee
2. 3 Double click a call record and press the Call pigra Huria Mme Time Cell Guron x No SKS s button or select a call record and press the c e af 20 SO 1 00 17 PH IHR Pie E EEEE SE Enter key on the keyboard to make the call emeng e es be mm a arin in ier pe Gr 4724 2006 ERDI AN bie Lite C ear ote Bee AR Diin pie e 6733 dr MDG Deb AN Die lifer m ca swe Ga l Making a Call Using a System Speed Dial This function is used to make a call using system speed dials while idle click the SPEED DIAL button eA If a bin number is not assigned to the button then enter a system speed dial number 3 Wait for the called party to answer E Samsung Telecommunications America L P 85 Enterprise IP Solutions OfficeServ l Making a Call Using a Directory Name This function is used to make a call using the Softphone client s online Directory There are three directory components 1 System wide speed dial list 2 Personal speed dial list 3 Station directory list while idle click the DIRECTORY button to open the Directory window mn Ge aig S GE Select a directory type from the soft menu Thu 10 Mar 15 53 6793 directory dial STATION DIR PERSONAL DIR SYSTEM DIR v SAMSUNG i 3 Enter the first letter of the directory name and then click me 4 or Y to search for the name Select the name and then click the Call button 4 Wait
3. Samsung Telecommunications America L P 111 Enterprise IP Solutions OfficeSe l Modifying the Contact List Phone Numbers This function is used to modify stored directory phone numbers 1 Select a phone number to be modified and click Edit 2 Update the profile Phonebook EditA dd x Name Hong gidong Gre Office foz12345678 i Home 031123456783 E Mobile 01012345678 E ae TI email address co kr Fax 0223456789 Memo Save S Close C 3 Click save s to save the profile Samsung Telecommunications America L P 112 Enterprise IP Solutions Office Deleting Phone Numbers This function is used to delete a Directory profile Select a profile to be deleted from the Directory and click Delete Making a Call Using the Directory This function allows you to make a call using the Directory menu 1 Select a profile from the Directory window and click e Call 2 Select a target phone number from the Select Phone Number window Select Phone Number E Select the number for dial then click OK Office 9 3210 My Area Code 02 jw To Access an outside line Access Code 1 E To Access an outside line Access Code 2 99 Iw Call after remove my areacode from phone number C Home 1234 5678 C Mobie 010 1234 5678 e KE oK Il Cancel 3 Modify the phone number if necessary 4 Click ok to make the call Modifying a Pho
4. Boss Answering Station Lock Unlocked r 2 Enter the Softphone password Phone Reset Password Phone Reset will delete user s data such as phonebooks message boxes calling histories Please enter the password and select OK to reset the phone or select Cancel to exit 3 Click the SR button to enter the Softphone password 4 Click the next Ok button to initialize the OfficeServ Softphone client Configure Reset FA Ki Press OK to reset Phone ze Samsung Telecommunications America L P 51 Absent Message Enterprise IP Solutions Office 1 Click the Absent Message button from the System Config tab 8 Softphone Configuration Option Device system Forward Key Map Softkeys Audio video Station ON OFF AUTO HOLD HOT KEYPAD PAGE REJOIN AUTO TIMER RING PREF REVIEW ALL DISPLAY SPD NAME AME PASSWORD AUTO ANS CO CALL AUTO CAMPON Ea Function Select DelMode Tee Steng Display Enbloc Tmeout CID Dip Answering Mode Ringing Language Boss Answering Station Lock Unlocked Absent Message Contig Absent Message allows user to set or clear a message to be displayed while the user is absent Display station calling the user will see this message and be informed of the status Messages 1 through 15 are registered in the system Message 16 through 20 can be edited and used by Softphone user To edit a message select a m
5. Option Device system Forward Key Map Softkeys Audio video d s Call Forwarding Disable Always BUSY No Answer BUSY No Answer DND 5 Click the a button to save the changes Samsung Telecommunications America L P 56 Enterprise IP Solutions OfficeServ l Key Map Tab The Key Map tab is used to define hotkeys for frequently used functions in the Softphone client 1 Click the Option Config icon Be on the main screen SAMSUNG Conference Sereen Transfer Hold speaker 2 Click the Key Map tab of the Softphone Configuration window f Softphone Configuration Option Device system Forward Key Map Softkeys Audio video Key Map Global Hotkeys Action Buttons Open Softphone Hide Softphone Exit Softphone SPK Volume Up MIC Volume Up MIC Volume Down F HotKey Enable ee M M O lo LiiRemove Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinations that are not usualy used in typing or by other software programs Action Open Softphone Ctrl Shift O 57 Samsung Telecommunications America L P Enterprise IP Soluti
6. Samsung Telecommunications America L P 109 Enterprise IP Solutions D A g J MENUS Contact List D Click the Contact List icon 24 to display the Contact List window C Contact List cal G Add Delete Edit Y Search Contacts 0 Import Outlook Contacts g Export Outlook Contacts E View A View Contact Group Insert Name ID Name Business Home Mobile Phone Other 3 Samsung TS 1 800 737 7008 Samsung Telecommunications America L P 110 Enterprise IP Solutions es e Lk ett D Ai af Den Y l Save Directory Phone Numbers This function is used to save phone numbers to the Directory Up to four phone numbers office home mobile and alternate per person can be saved In addition e mail fax groups and memo fields can be set 1 Click 5 Add from the Contact List window 2 Enter the information to be saved Phonebook EditAdd Name Hong gil dong SE Office o2 12345678 f Home oz 112345678 2 Mobile lo 1012345678 Alt email address co kr Fax 0223456789 Group G office Di Memo Close C 3 If desired enter a speed dial number from O to 99 in the Speed Dial field to assign a specific number as a speed dial 4 Click routa to edit a group 5 Enter the name of a new group to register the group Group Add Delete FA Group Name Add 4 Delete D cancel CH 6 Click Adda to register the group
7. Select the wave file to be played as the ringer for incoming calls Cancel 3 Click the gt gt button to listen to the selected wav file 4 Click the L295 button to save any changes Samsung Telecommunications America L P Enterprise IP Solutions gm e KL AVF J mi Ai Ai A H u a 47 Enterprise IP Solutions OfficeServ System Config Tab The System Config tab is used to set keyset options for the Softphone 1 Click the Option Config button Ee on the main screen SAMSUNG E Select the System Config tab of the Softphone Configuration window 8 Softphone Configuration Option Device system Forward Key Map Softkeys Audio video Station ON OFF AUTO HOLD HOT KEYPAD PAGE REJOIN W AUTO TIMER WIRING PREF W CID REVIEW ALL DISPLAY SPD NAME D AME PASSWORD AUTO ANS CO CALL AUTO CAMPON ES Function Select Dial Mode ae Display Enbloc Timeout None ID Display Answerng Mode Ringng Language Boss Answering e Station ON OFF of the System Config tab enables or disables certain keyset features e Function Select of the System Config tab sets options for specific keyset features Samsung Telecommunications America L P 48 Station ON OFF AUTO HOLD AUTO TIMER DISPLAY SPD NAME AUTO CAMPON HOT KEYPAD RING PREF AME PASSWORD PAGE REJOIN CALL COST DISP CID REVIEW ALL AUTO ANS CO CALL Sam
8. Softkeys Audio Video Normal Run on Windows Startup L Always on Top Been on Ringing E Call Connect Memo Screen Pops View OfficeServ News new Window ens col ped Softkeys Column 1 Column ki i Message View Message upon receipt Message Alarm Status Info Network Info 2 Select a wav file to be played when a new message arrives Message Alarm Configure Message Alarm File Select the wave file to be played as the Alarm for receiving messages Message Alarm ringing wav Yi Kad DK Cancel 3 Click the gt gt icon to listen to the wav file 4 Click the Ok button to set Samsung Telecommunications America L P 33 Enterprise IP Solutions e e e f OfficeServ Status Info 1 Click the Status Info button of the Option tab window H Softphone Configuration ontion pevice System Forward Key Map Softkeys Audio Video Normal 1 Run on Windows Startup L Always on Top Beep on Ringing Call Connect Memo Screen Pops View OfficeServy News new Window news Scrol speed Softkeys Column 1 Column pa Message View Message upon receipt Message Alarm Message Alarm Repeat Once Saved Clear Clear Locked Off 105 52 21 138 Server IF 105 52 21 37 Version 1 3 1 0 10 12 07 Video Features Enable MMS VCS Disable 3 Click the o button to close the window Samsung Telecommunications A
9. Video View the My Video window Activity Log Opens the Activity Log window Option Configuration Opens the Softphone Configuration window used to set environmental preferences for the OfficeServ Softphone client Show Hide NumPad This button is used to show or hide the Number Pad Dial Pad window Samsung Telecommunications America L P 21 Enterprise IP Solutions Office _ Call Cancel End Buttons Call This button is used to make or answer a call Cancel This button is used to delete a phone number or a function code while using Enbloc Dial Mode End This button is used to end a call or cancel a selected function Redial Mute Buttons Redial This button is used to redial the most recently dialed number Mute This button is used to block outgoing sound during a call Speaker Volume Adjust This bar is used for adjusting the speaker volume Microphone Volume Adjust This bar is used for adjusting the volume of the microphone Dial Pad The Dial Pad window is identical to the dial pad on a normal keyset and used in the same way Conference Screen Transfer Hold Speaker Buttons Conference This button is for making conference calls Screen This button is used to show or hide the AOM window Transfer This button is used to transfer a connected call or to enter MMC programming Hold This button is used to put a connected
10. Balance l PE en J 4b i 4b kel Volume SES I Select Jh Select I Select Select Crystal WDM Audio 8 Select Exit from Options Samsung Telecommunications America L P 71 Enterprise IP Solutions OfficeServ MAKING A CALL Before Making a Call This section describes how to make calls with the OfficeServ Softphone client Functions Making an Intercom Call Making an External Call Busy Station Callback Redial Camp On Busy trunk line Callback Connecting to an Operator Redialing a trunk line Park Orbit Saving Phone Numbers Making a Call to a Saved Phone Number Dial the Most Recently Called Number Make a call using the Recent Call Log Make a call using a system speed dial number Make a call using a Directory name Samsung Telecommunications America L P 72 Enterprise IP Solutions OfficeServ l Making Calls The following describes how to make a call in the Enbloc mode using the Call or End button Making Calls Using the Call Speaker or End Button Click the Call labeled as Send with most of the Softphone skins or Speaker button to make a call Click the End button to end the call SAMSUNG Call Button NOTE E The Call Button is labeled as the Send button in all of the OfficeServ Softphone skins except for the default skin where it is a handset icon Samsung Telecommunications America L P 73 E
11. Co 2 Select a phone number from the recent call log and then click the Call button or double click the phone number list to make the call Samsung Telecommunications America L P 15 Enterprise IP Solutions OfficeSe Making an Intercom Call This function is used to make a call to an internal station 1 While idle enter the target station number 2 Click the Call button 3 Speak to the recipient when the recipient answers the call Hello Dial Mode NOTE E When the Enbloc mode is set in OfficeServ Softphone dial a phone number and click Call to make a call When the Overlap mode is set dialing the phone number is all that is needed to make a call For details on the dialing modes refer to System Config tab of OfficeServ Softphone Option Settings Samsung Telecommunications America L P 76 Enterprise IP Solutions OfficeServ i Busy Station Callback This function is used to automatically call back when you make a call to a busy station Fri 08 Oct 00 06 3214 3210 Busy 1 e When busy tone is received click the CALLBACK button CALLBACK CIE SAMSUNG Conference Screen Transfer Hold JO Speaker Fri 08 Oct 00 34 3214 te S A callback message is displayed CALLBACK MESSAGE BARGE IN SAMSUNG OHVA Fri 08 Oct 02 48 3214 3 Once the called party is free the Softphone client will CallBack 3210 A e r
12. Privacy Option _ El Alarm Wakeup Cal Alarm Clock Select Ring Tone Samsung Telecommunications America L P 44 Enterprise IP Solutions OfficeSe S Select a skin for OfficeServ Softphone Sotphoane Skin Te Configure Skin You can select a skin for this phone Cancel What is a Skin A skin is a set of graphics files used to change the appearance of the user interface in the OfficeServ Softphone program Skins are only visual changes and do not alter the functions or features of Softphone at all 3 Click the OK button to save the change Softphone must be restarted before the skin changes will take effect The Softphone skins available are shown below Samsung Telecommunications America L P 45 Enterprise IP Solutions OfficeServ Default Skin Starting Window IP Phone Skin Starting Window SAMSUNG Phone Skin Starting Window SAMSUNG ime Send Camel End Q Q Q Bos 5er Reda Mute Skin Settings Changes in the skin are not applied until the OfficeServ Softphone client is restarted Samsung Telecommunications America L P 46 Select Ring Tone 1 Click the Select Ring Tone button of the Device Config tab 8 Softphone Configuration Option Device system Forward Key Map Softkeys Audio video User Station Name Tim Change Password Privacy Option Select Ring Tone Configure Ring Tone File
13. User may observe what the Remote caller is seeing and may modify several Softphone options 3 Click the Preview box to view the local web camera picture and to gain access to other options which are shown in the following table Samsung Telecommunications America L P 94 Enterprise IP Solutions OfficeServ Cam Setting The Cam Setting button opens the specific properties window of the web cam being used by the Softphone client Broadcast On The Softphone will transmit a picture to the Remote Softphone client Off The Softphone will not transmit a picture to the Remote Softphone client Pause On Suspends video transmission Off Reactivates video transmission Mode CIF Sets the viewing area to 352x288 QCIF Sets the viewing area to 176 x 144 default setting Samsung Telecommunications America L P 95 Enterprise IP Solutions OfficeServ ___ CONVENIENT FEATURES Call Hold This function is used to place a caller on hold 1 While in a call press the Hold button Fri 08 Oct 00 06 3214 A The On Hold message is displayed in the window 7007 0n Hold LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORY VM MESSAGE STN MESSAGE SAMSUNG Conference Screen Transfer Hold J Speaker 3 Click the Hold button or the blinking CALL button in the AOM window to reconnect to the held call Call Transfer This function is used to transfer a call to anoth
14. Video Config Opens the Video Configuration window which is used to set the Softphone to voice or video mode and to select various video parameters My Video Window Opens the My Video window which is used to view what callers on the remote end of a Video call will see VOD Video on for future release Demand RTCP Info Opens the RTCP packet monitoring screen Softphone Status Used to display the Softphone Status information including IP Adress info Server IP Address and Softphone client version number Softphone Exit Closes the OfficeServ Softphone client program Samsung Telecommunications America L P 30 Enterprise IP Solutions OfficeServ The OfficeServ Softphone Options Settings l Option Tab The Option tab allows you to set program options for the OfficeServ Softphone client Click the Option Config icon ES on the main screen SAMSUNG conference Screen Transfer Hold J spesel The Option tab of the Softphone Configuration window is displayed below f Softphone Configuration option Device system Forward Key Map Softkeys Audio video Normal 1 Bun on Windows Startup C Always on Top Beep on Ringing Call Connect Memo Screen Pops View OfficeSery News new Window ens col spees Softkeys Column 1 Column ki i Message Zen Mesa wen ee uesageAam a 31 Samsung Telecommunications America L P Normal Run on Windows Start
15. call on hold Speaker This button can be used to make or answer a call Samsung Telecommunications America L P 22 Enterprise IP Solutions es o KL ott SET V a a YV AE l AOM Window The AOM window displays the OfficeServ Softphone client s programmable buttons Users can display the AOM window by clicking the Screen button while in a standby state or during a call Click the at the upper right section of the window to close the AOM window Sofikeys ID As ES P IS Ae i Mle ES ES CP Le EES ER EES Items Displayed in the AOM Window NOTE E Buttons are displayed in the AOM window according to the OfficeServ phone system settings Samsung Telecommunications America L P 23 Enterprise IP Solutions OfficeServ Using the AOM Window Users can access programmable keys conveniently from the AOM window 1 Click the Screen window button while in standby state or during a call to display the AOM E Click the desired programmable button from the AOM window softkeys Samsung Telecommunications America L P 24 Enterprise IP Solutions Office _ Soft Menu The Soft Menu displays frequently used features of the OfficeServ Softphone client Soft Menu in an idle state LAST REDIAL SAVE REPEAT SPEED DIAL DIRECTORY VM MESSAGE STN MESSAGE PAGE PICKUP DIR PICKUP ONCE IN OUT GROUP STATUS MSG HOLD PICKUP PAGE MEET ME PAGE OHVA BLOCK GRP PK
16. easily set or release the call forwarding function For details refer to Forward Tab of OfficeServ Softphone Option Settings in Things You Should Know l Forwarding All Calls This function is used to forward all calls to another phone number 1 While idle dial the function code for call forwarding 6 0 and click the Call button Fri 08 Oct 02 23 3214 a 2 Enter the destination phone number and click the Forwaro n FORWARD ALL button FORWARD NANS SAMSUNG conference Screen Transfer Hold O Speake Samsung Telecommunications America L P 99 Enterprise IP Solutions OfficeServ l Forwarding Busy This function is used to forward all calls to another phone number while busy 1 While idle dial the function code for call forwarding 6 0 and click the Call button E 2 Enter te d stinaiion phone number and then click the FORWARD BUSY button FORWARD NANS FORWARD B NA FORWARD DND WI FORWARD CLR SAMSUNG Conference Screen Transfer Hold J Speaker l Forwarding No Answer This function is used to forward a call to another phone number when it cannot be answered within a certain period of time 1 While idle dial the function code for call forwarding 6 0 and click the Call button m 08 Oct 02 23 3214 2 Enter the destination phone number and click the FORWARD NANS button FORWARD ALL FORWARD BUSY FORWARD NANS FORWA
17. the Windows desktop BER File Edit View Favorites Tools Help ay Gk a 7 Si Search gt Folders BH Address E Control Panel D Go va Control Panel a Le d Ce ETE ci EZ 4C3 Filter Accessibility Add Hardware dd or Administrative Date and Time Display G Switch to Category View Options Move w p P Y D See Also a 2 Ga Folder Options Fonts Internet Keyboard Mouse Network Hi Windows Update Controllers Options Connections Help and Support i a e i a b amp b 9 B amp Phone and Power Options Printers and Regionaland Scannersand Scheduled SoundFusion S Modem Faxes Language Cameras e Ff P 2 d Sounds ani Speech System Taskbar and User Accounts He Start Menu 3 From the Sounds and Audio Devices Properties window verify that the TMP 100 or TMP 200 is enabled The figure below is an example of when TMP 200 is enabled Sounds and Audio Devices Properties Bas Volume Sounds Audio Voice Hardware Default device TMP200 USE Audio Volume Advanced Sound recording A Default device 2 TMP200 USB Audio Volume Advanced MIDI music playback is Default device eee Microsoft GS Wavetable SW Synth DI Volume About Tl Use only default devices TMP 100 TMP 200 Installation Procedure ES NOTE E Refer to the TMP 100 TMP 200 product home page http www tics co kr for installation procedures on TMP 100 and T
18. 15 Frames per second 20 Frames per second 25 Frames per second 30 Frames per second When Video Mode is selected this check box determines if the Remote Party window closes after the call disconnects When Video Mode is selected this check box determines if the camera is always open Sets the idle image in the My Video and Remote Party windows 64 Enterprise IP Solutions gm er A Gw Leiw P D Nar ICI V wf Nes W aaa Speaker and Microphone Setting System Setting OfficeServ Softphone users can make or answer calls using the system speaker and microphone This example shows how to set up the speaker and microphone in Windows XP Speaker Setting 1 Click Start gt Settings gt Control Panel gt Sounds and Audio Devices from the Windows desktop A Select the Audio tab from Sound and Audio Devices Properties Sounds and Audio Devices Properties F J ajx Volume Sounds Voce Hardware sound playback Default device Crystal WOM Audio Volume Advanced Sound recording 4 Default device Crystal WOM Audio hi Volume Advanced MIDI music playback Fis Default device Banten Microsoft 5 Wavetable SW Synth sl Volume About Use only default devices sent Samsung Telecommunications America L P 65 Enterprise IP Solutions OfficeServ 3 Click the Volume button under Sound playback sounds
19. 7 Enterprise IP Solutions OfficeServ Status Display LED SAMSUNG Ce Screen OTranster O Hold Speaker Busy Red LED stays on Station ring Red LED flashes CO line ring Red LED flashes Re incoming ring Red LED flashes Message Red LED flashes DND Red LED flashes rapidly every 0 3 seconds Button LEDs The Transfer Hold Speaker and Mute buttons each have their own status LED Red light on Transfer button red light is only on when Call Forward Always has been set Red light flashes CO line has been locked Red light on OfficeServ Softphone has been entirely locked Red light on A number has been entered or Call or Speaker has been selected Red light on Mute button was pressed during a conversation Samsung Telecommunications America L P 28 Enterprise IP Solutions Office Taskbar Icon Menus When the application window has been hidden the OfficeServ Softphone taskbar icon SC can be right clicked to display a popup menu as shown below Softphone Open Contact List Activity Log Message Forward Config Login Config System Config Normal Option Audio Config Video Config My Video Window VOD Video On Demand RICH Info Softphone Status Info Softphone Exit Item Softphone Open Contact List Activity Log Message Forward Config Login Config System Config Normal Option Description Unhides the application win
20. E button 3210 Busy SAMSUNG Conference Screen Transfer Hold Speaker ke 2 A call request message is left for the recipient s station Fri OS Oct 02 47 3214 a message has been set to 3210 SAMSUNG Conference Sereen Transfer Hold JO Speaker Deleting a Message This function is used to clear a message or unsend a delivered message 1 e Enter feature code 4 2 Ed Enter the station number that has the message to be cleared Checking Answering Deleting a Message This function is used to check answer delete the messages left for Softphone AOM RB weus Click the MESSAGE button in the AOM window E The most recent message is displayed Fri OS Oct 02 51 3214 e REPLY Makes a callback to the station who left the message e NEXT Display the next message o e CLEAR Clear this message SAMSUNG Conference screen Transfer Hold J Speaker Samsung Telecommunications America L P 105 Enterprise IP Solutions Office _ l Transferring a Call from Secretary to Boss This function allows a Secretary station to answer a call then transfer it to a Boss station VE 1 e During a call click the Boss Secr button My status Boss l e sl Secretary list 2 2 A e select a Boss station to transfer the call to and then un click the Call button ecretary Name Boss Status Phone 3211 Name Status IN THE ROOM T Etc 1
21. ESS sera Jess Setup Close 3 Announce the caller to the Boss and click the End button Boss Secretary Function NOTE E The Boss Secretary function is available only if enabled by the OfficeServ phone system administrator A Boss Secr button will be displayed on Softphone when this feature is enabled Samsung Telecommunications America L P 106 Enterprise IP Solutions OfficeServ i Boss Secretary Message This function is used to exchange messages between Boss and Secretary stations BOSS SECR while idle click the BOSS SECR button My status Boss Secretary list e a A 3210 Secretary Name Boss Status Phone 3211 Name Status IN THE ROOM see 2 Click the Message button EC Message E RETURN ON jme UnIN WI C RETURNON ooo 3 Enter a message and then click the Save button c perno c perno c perenn C RETURN ON c perno c Renon c perno Message eneen SSS Retno RETN i mm 4 Select a boss and click the Send button RETRNON RETURNON SSS Q enen eneen eneen eneen Si SW WWW Save Close Samsung Telecommunications America L P 107 Enterprise IP Solutions OfficeServ l Including Excluding a Group This function is used to log a station into or out of a station group Logging into a Group While idle click IN OUT GROUP 2 Enter a group numbe
22. Enterprise IP Solutions OfficeServ Microphone Setting 1 Click Start gt Settings gt Control Panel gt Sounds and Audio Devices Z Select the Audio tab from the Sounds and Audio Devices Properties window Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware sound playback Default device Crystal WOM Audio Volume Advanced Sound recording Default device A Cystal WDM Audio Volume Advanced MIDI music playback s Default device Bd Microsoft G5 Wavetable GW Synth sl Volume About T Use only default devices se Samsung Telecommunications America L P 69 Enterprise IP Solutions OfficeServ 3 Click the Volume button under Sound recording Sounds and Audio Devices Properties ii Recording Control Samsung Telecommunications America L P 70 Enterprise IP Solutions OfficeSe 5 Ensure the Microphone Volume Control item is marked If not mark it Properties EEN Muer device h Adjust volume for C Playback Ce Recording Other Headphones b Show the following volume controls CT Stereo Mix CD Player Microphone Line In ALK TT Phone Line 6 Click the button to save any changes 7 Select Microphone in Record Control Options Help CD Player Microphone Line In Aus Balance Balance Balance
23. Enterprise IP Solutions OfficeServ Softphone User Manual Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1301 E Lookout Dr Richardson TX 75082 telephone 972 761 7300 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Enterprise IP Solutions Office TABLE OF CONTENTS INTRODUC TON DEE H OIA CVA e EE 7 Major Functions of the OfficeServ Softphone ce ecccccceececceeeeeeceeeeeeeaeeeeeeaeeeeeeeeeeeseeeeeesseeesaaeeeees 7 OFFICESERV SOPTPHONE SETUP a a EE 10 eS EREE ES EE 10 System Heourements 10 Obtain a Valid License Number for OfficeServ Softphone cccccecccceeececeeeeeeeeeeeeeeeeseeeeees 10 Check the IP Address of the OfficeServ phone system 10 Obtain a Valid User ID and Password for OfficeServ Softphone ssannnnsnnnennnnnnsennnennnnsennnnne 11 OfficeServ Softphone Program Installaton 12 Configuring OfficeServ Softphone for the First Time ccccccseeeeeeseeeeeeeeeeeeesseeeeeeeeseeeeeeeeeesaeeeeeeas 16 l THINGS YOU SHOULD KNOW EE 18 Introduction to the OfficeServ Goftphbone ec ecccceecceceeeeceeeeeceeeeeseeeeeseecesseeeeeseeesseeeesaeeeeseeeeesaaess 18 CON EEN 18 ee NS E E eege E 19 The OfficeServ Softphon
24. Icon When the OfficeServ Softphone program is installed a shortcut is created on the desktop Samsung Telecommunications America L P 15 Enterprise IP Solutions Office _ Configuring OfficeServ Softphone for the First Time This section describes how to set up the login information when running OfficeServ Softphone client for the first time 1 From the Windows desktop double click the Softphone Shortcut Icon or select Start gt Programs gt OfficeServ Softphone gt Samsung OfficeServ Softphone 2 Upon running the Softphone client for the first time the window shown below will be displayed prompting the user to enter the login information OfficeSery Softphone a This is your first time starting the Softphone after installing the program KM Please configure Softphone by clicking on Option Config icon System Config and entering the Login Info Please configure Audio for Softphone by clicking on Option Config icon Systern Config and the Audio Config after login finish Login info will go through the steps of Login Info for Softphone registration Login Info Cancel Initial Configuration of the OfficeServ Softphone client NOTE E When starting the OfficeServ Softphone for the first time the login information must be set Click Login Info to open the login information window This window can be accessed later by selecting Option Conf
25. MP 200 or for other details Samsung Telecommunications America L P 123 Enterprise IP Solutions OfficeServ Functional Relationship Between TMP 100 Phone Type and Softphone Key Pad Mapping Handset HOOK button Handset Key Pad 0 9 Key Pad 0 9 REDIAL REDIAL SEND SEND CLR CLR Acct bX Button Message icon E in the initial window f Eutectics IPP200 For detailed information on how to install Eutectics IPP200 or on Eutectics IPP200 refer to http www eutecticsinc com In the Softphone Audio configuration tab click on the Voice Settings drop down menu and select Eutectics IPP200 for the Playback and Transmit settings Functional Relationship between IPP100 and OfficeServ Softphone Handset HOOK button Handset HOOK button Samsung Telecommunications America L P 124 Enterprise IP Solutions OfficeServ l Claritel i750 For detailed information on how to install Claritel i750 or on Claritel i750 refer to http www clarisys com In the Softphone Audio configuration tab shown below click on the Voice Settings drop down menu and select Claritel i750 vp for the Playback and Transmit settings Softphone Configuration E Option Device Contig System Config Forward Key Map Dial Rule Audio ch Audio Config Voice Settings Playback Speaker Claritel i750 vp Transmit Microphone Claritel i750 vp Ringer Setting Ringer Audio Dev
26. RD B NA FORWARD DND WI FORWARD CLR SAMSUNG Conference Screen Transfer Hold Jo Speaker Samsung Telecommunications America L P 100 Enterprise IP Solutions OfficeServ l Forwarding Busy No Answer This function is used to forward a call to another phone number when busy or there is no answer within a certain period of time 1 While idle dial the function code for call forwarding 6 0 and click the Call button Fri 08 Oct 02 23 3214 A Enter the destination phone number and click the FORWARD B NA button FORWARD ALL FORWARD BUSY FORWARD NANS FORWARD B NA FORWARD DND FORWARD CLR SAMSUNG Conference Screen Transfer Hold Speaker l Clearing Call Forwarding This function is used to clear call forwarding settings for Softphone 1 While idle dial the function code for call forwarding 6 0 and click the Call button OfficeServ Sonphone Fri 08 Oct 02 23 3214 2 Click the FORWARD CLR button FORWARD ALL FORWARD BUSY FORWARD NANS FORWARD B NA FORWARD DND FORWARD CLR SAMSUNG conference Sereen Transfer Hold J Speaker Samsung Telecommunications America L P 101 Enterprise IP Solutions OfficeServ l Follow Me Forwarding This function is used to pull all calls from one station to another The Follow Me can only be set from another station and causes all calls to forward from this station to the other statio
27. The OfficeServ 100 and OfficeServ 500 do not support the video calling d functionality If a Softphone client is using the video feature and is connecting to the OfficeServ 7000 Series system remotely then a VPN tunnel must be established between the PC running the Softphone client and the network where the OfficeServ 7000 Series system is installed Without a VPN Tunnel only audio will work Samsung Telecommunications America L P 9 Enterprise IP Solutions Office _ OFFICESERV SOF TPHONE SETUP Before Installation The following items must be verified before installing the OfficeServ Softphone client System Requirements Category Specification Operating System Windows 2000 Series Professional Server and Advanced Server Windows XP Professional Windows Vista Processor CPU Pentium 4 1 6 GHz or higher Memory 512 MB or higher HDD 20 GB or larger Network Interface Card 10 100BASE T Sound Card Bi directional sound card Video For Video calling a web cam must be used with the Softphone client version 1 3 1 0 or higher Only OfficeServ 7000 Series phone systems will support the video call feature Remote users wanting to employ the video feature must have a vpn tunnel engaged between the remote PC and the network where the OfficeServ 7000 system resides Miscellaneous USB Headsets or handsets are recommended to be used with this client although the system microphone and speakers can also be used Obtain a
28. UP MY GRP PKUP To access the Soft Menu simply right click the main screen of the Softphone client while in an idle state Using the Soft Menu To use a feature simply left click the desired entry from the Soft Menu Samsung Telecommunications America L P 25 Enterprise IP Solutions OfficeServ l Boss Status Display Window The Boss Status window is only displayed for a Softphone client when the Boss Secretary feature has been enabled by the OfficeServ phone system administrator The Boss Status Display will allow a Secretary station to conveniently manage the status of the Boss station This icon is displayed once the Boss Secr feature is enabled on that particular client SAMSUNG Click the BOSS SECR button to administer the feature Samsung Telecommunications America L P 26 Enterprise IP Solutions OfficeServ Once the BOSS SECR button has been clicked the following window will open Highlight the appropriate Boss icon from the Boss list and then call that boss or send them a message My status Secretary EN 2 6716 Boss Status Phone 6 01 Message Need Immediate Please Call me RETURN ON 11 00 RETURN ON RETURN ON RETURN ON RETURN ON RETURN ON RETURN ON RETURN ON ate rote mt Fa Cy D CH Ki a ki e kK a n Ki Pa Se Se n vi n vi S vi LA Lt LV A L T LH st H i a i e Ki J i a k a k a Samsung Telecommunications America L P 2
29. Valid License Number for OfficeServ Softphone A valid license number must be registered in MMC 841 of the OfficeServ phone system in order to operate the OfficeServ Softphone client A license number can be obtained from the Samsung dealer from whom the OfficeServ Softphone client software was purchased If a valid license number is not registered the OfficeServ Softphone client will not operate Check the IP Address of the OfficeServ phone system OfficeServ Softphone communicates with the OfficeServ phone system via TCP IP In order to facilitate these communications the IP address of the OfficeServ phone system must be entered into the OfficeServ Softphone client Contact the OfficeServ phone system administrator to obtain the IP address of the OfficeServ phone system Samsung Telecommunications America L P 10 Enterprise IP Solutions Office _ Obtain a Valid User ID and Password for OfficeServ Softphone A valid user ID and password must be entered into OfficeServ Softphone in order to operate the software properly A user ID and password can be obtained from the OfficeServ phone system administrator If a valid user ID and password are not entered OS Softphone will not operate Samsung Telecommunications America L P 11 Enterprise IP Solutions OfficeServ l OfficeServ Softphone Program Installation After verifying the pre installation checkpoints please follow the steps described below to install the OfficeS
30. ails refer to OfficeServ Softphone Option Settings of Things You Should Know Answering an External Call This function is used to answer a call from an external source The OfficeServ Softphone client will ring and display a 34 message that a call has arrived SAMSUNG Conference screen Transfer Hold J Speake Ke Click the Call or Speaker button to answer the call Click the End button to end the call Be Samsung Telecommunications America L P 90 Enterprise IP Solutions Office f Answering an External Call Using a Night Service Bell This function is used to answer an external call when a night time paging bell is used al 1 When an external call arrives the paging bell will ring iii 2 While idle click the UNI ANSWER button in the AOM LH ANSWER window 3 Click the End button to end the call EW Night Mode Setting For information on night mode settings contact the phone system administrator Samsung Telecommunications America L P 91 Enterprise IP Solutions OfficeServ i Call Pickup This function allows you to pick up a call ringing at another extension 2 3 1 When another station rings click the Call or Speaker 8 9 button and enter the function code for call pickup 6 5 otal met 2 Enter the station number of the ringing station to answer the call Hello Group Call Pickup This funct
31. alert From 3210 Calling 2 Click on the Call Alert window to answer the call Sendor Info E Name hong gil dong E Mail hong adrdress co kr Fax Registration Date 2004 10 11 PM 4 56 50 Samsung Telecommunications America L P 88 Enterprise IP Solutions M f C a i Answering an Intercom Call This function is used to answer an incoming intercom call E wee R The OfficeServ Softphone client rings and displays a message notifying you that a call has arrived conference Screen Transfer Hold Speaker E Click the Call or Speaker button to answer the call 3 Click the End button to end the call l Answering a Call in Auto Answer Mode This function is used to answer an incoming intercom call when auto answer mode is enabled l 1 When the incoming call arrives the call will automatically O D be answered S Click the End button to end the call Samsung Telecommunications America L P 89 Enterprise IP Solutions OfficeServ f Answering a Call in OHVA Mode This function is used to answer an intercom call when Off Hook Voice Announce is enabled 1 When an incoming call arrives the callers voice can be heard but the Softphone user cannot talk back zZ Click the Call button to connect and speak to the caller Setting an Answer Mode ES NOTE An answer mode can be set in System Config tab of Option Config For det
32. and eee Devices Properties 4 Select Options from the Master Volume window F Master Yolume Samsung Telecommunications America L P 66 Enterprise IP Solutions Office 5 Ensure that the Master Volume Wav and Microphone items in the Properties window are marked If not mark them Mixer device Cristal WDM Audio sl Adjust volume for Ce Playback C Recording C Other Headphones Show the following volume controls Wave DW Synth CD Player Microphone Line In TC Aus TT Phone Line 6 Click the button to save changes K Clear any Mute options checked for Volume Control and Wav and adjust the volumes E Master volume ls Options Help Master Volume Wi ave Si Sunith CD Player Line In Balance Balance Balance Balance Balance Pe ee Volume Volume Volume IT Mute T Mute W Mute Crystal WDM Audio Speaker Volume Control NOTE E The Master Volume and Wav items can also be adjusted using the volume adjustments in Softphone Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 8 Mark the Mute of Microphone 9 Select Exit from Options Microphone Mute Setting NOTE E If the Mute of Microphone is not marked voice can be heard through the speaker when speaking Samsung Telecommunications America L P 68
33. ccescccsesecceeseeseseessasceseuececeuececaneeesaneessaueeseuececeueceuaseessageeesseessaeeensuesenaaess 105 Checking Answering Deleting a Message nn nnnnsnnnnennnnsnrnnsrnrrnsrrrrnsnrrnsrrrranrrnsnrrrnrnrrrsnrrrsnnrrnnne 105 Transferring a Call from Secretary to Boss 106 BOSS SECIe lary MCS Le E 107 INCIUGING EXCIUCING a Group 108 Logging Nto a NOW BE 108 Logging out of a Group 108 AVT E WET eege 109 Making a Call to Saved Caller UD ME 109 Saving Caller ID as a Speed Dial EE 109 l ln UE 110 OAC BR DEEN 110 Save Directory Phone Numbers AAA 111 Modifying the Contact List Phone Numbers nnenannnnnnnnenennnnsnnnnrnnnnsnrrnsrnrrnsnrresnnrrnsnrrrsrnrensnrrrsrrrnne 112 Deleting Phone Number 113 Making a Cal Using the IDIFGCIONY wecsascatcviudmeniavdata sinesdadontewd sunebden shana nqantariatacivedaanaianmeagenendstaowaels 113 Search Phone Numbers AA 114 Samsung Telecommunications America L P 5 Enterprise IP Solutions Office _ Microsoft Outlook Address Exchange 115 Importing the Address Book from Microsoft Outlook 115 Exporting the Address Book from the Softphone Directory to Microsoft Outlook 116 ACIVIY COO IVC SSAC EE 116 Me E OX E 117 Sending a MOS SAG Sa sss se se saline ba xcs da vein tytn adenine Sedalia E E 117 Checking New Messages AA 117 Viewing Received Messages cccssscccssececesceseseccsseeceaseeseeeeceueceeageeeeaseeeeaseesseeensuesenseenens 118 Viewing Sent Messages 118 Vie
34. ceServ Softphone TMP 100 TMP 200 Installation Procedure Windows XP TMP 100 1 OfficeServ Softphone Ver1 0 0 2 or higher must be installed before installing TMP 100 or TMP 200 2 After installing the OfficeServ Softphone program connect the TMP 100 or TMP 200 to the USB port of the PC 3 Once the window below appears select Install from a list or specific location Advanced and click the Next button Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for TMP200 USB Phone If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Cancel lt Back Samsung Telecommunications America L P 120 Enterprise IP Solutions OfficeServ 4 The window below appears Select Don t search will choose the driver to install and click the Next button Found New Hardware Wizard Please choose your search and installation options KR Search removable media floppy CD DON E reide this location in the search Found New Hardware Wizard Select the device driver you want to install for this hardware E Show compatible hardwa EE TMP200 USB Phone 6 Select the proper device driver an
35. cut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinations that are not usually used in typing or by other software programs 3 Click the Samsung Telecommunications America L P 59 Enterprise IP Solutions OfficeServ Key Mapping Deletion 1 Select a hotkey to unbind Option Device System Forward key map softkeys Audio video Key Map Global Hotkeys Exit Softphone SPK Volume Up SPK Volume Down MIC Volume Up MIC Volume Down HotKey Enable TETEE HotK M M O Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinations that are not usually used in typing or by other software programs Action Open Softphone Ctrl Shift O Zz Click the Remove button to delete the hotkey EW Key Mapping Setting Item Application Click Save or OK to close the Softphone Configuration window and apply the hotkey changes 60 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ f Audio Tab The Audio tab is used to set audio properties for the Sof
36. d click the Next button Samsung Telecommunications America L P 121 Enterprise IP Solutions OfficeServ 7 Once the window below appears click the Continue Anyway button to complete TMP driver installation Hardware Update Wizard a Please wait while the wizard installs the software Hardware Installation WS A The software you are installing for this hardware g TMP200 USB Audio has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOF Installation EW TMP 200 Installation Procedure The installation procedure for TMP 200 is same as that for TMP 100 TMP 100 TMP 200 Installation Check Windows XP TMP 100 1 e Upon successful installation of TMP 100 or TMP 200 restart the OfficeServ Softphone The icon circled below should appear on the main screen if the installed TMP 100 or TMP 200 is properly connected SAMSUNG ESA Samsung Telecommunications America L P 122 Enterprise IP Solutions OfficeServ ___ Za Select Start gt Settings gt Control Panel gt Sounds and Audio Devices from
37. dow Opens the Contact List window For detailed information refer to the Contact List section of the Menus chapter of this guide Opens the Activity Log window For detailed information refer to the Activity Log Message section of the Menus chapter of this guide Used to set the station forwarding numbers to which arriving calls will be sent For detailed information refer to the Call Forward Tab section of OfficeServ Softphone Option Settings of Things You Should Know Opens the Login Information which is used to enter the IP Address of the OfficeServ system that the Softphone connects to the Device ID Called User ID in MMC 840 and Password called USER PSWD in MMC 840 Things You Should Knowthe IP Address of the phone system the User ID and User Password Opens the Softphone Configuration window which is used to set various system options For detailed information refer to the System Config Tab section of OfficeServ Softphone Option Settings of Things You Should Know Opens the Options window which is used to set general program options For detailed information refer to the Option Tab section of OfficeServ Softphone Option Settings of Things You Should Know Samsung Telecommunications America L P 29 Enterprise IP Solutions OfficeServ Audio Config Opens the Audio Configuration window which is used to set voice and ringer parameters
38. e WWmdows 20 The Main OfficeServ Softphone VWmdow 20 Windows Component Details 21 el Lee 23 Bloe The AOM Re el EE 24 SOL NONU EE 25 Soft Menu in an idle estate A 25 Using the Soft Men 25 BOSS tatus Ee E WINGO EE 26 We Dy LEB er AAE E A E E E err ere err eer 28 PURON REH 28 ET eelere in A En E EE 29 The OfficeServ Softphone Options Settings cccccccsecceceseeceeeeeceeeeeeeseesseeeesseeeeseeeesegeeeseaeessanees 31 oiie Ei Ce EE 31 Samsung Telecommunications America L P 2 Enterprise IP Solutions Office _ SSS ACS FAIA E 33 ES LAO EE 34 INSEE EE 35 Re COMIC VAD ic jese sete siacieneee seperate r aadepen pense sahcnoeoa E R 37 Change Ee e ME 38 PIN ACO Le E 40 ET e EEN 41 EE 43 FECE deer cet ssn acta tetsu atest ne EA E EEE E E EA 44 Salet RING TONG EE 47 SE E e le faa E 48 PRONG RO E ee oan at crears et gun etree E eld selena tla ieee dea tit cleats ed dated wise d head alana nants 51 EE Ee 51 Absent Message EEN 52 FONO Cl NEE 54 SAAE E EE of Key Mapping Se MNO EE ef Key Mapping Setting cc cecccccceeeceeceeeeeeseeeeeeseeeeeeseeeeeesseeeeeeseeeeesseaeeeseeseeesaeeeeesaegeeeesaeeeeeeeas 58 Eelef ne 59 Key Mapping Ueletton kA RENE 60 7 U o 0 RE E 61 NN IMO E 63 Speaker and Microphone Setting System Zetting 65 no 81S d Le E 65 Microphone Setting E 69 MAKING A e WE 72 Before Making a e RE 72 MARNO UE 73 Making Calls Using the Call Speaker or End Button
39. e the page is completed click the End button External Page This function is used to make an external page AOM while idle click the PAGE button IC DE OE 2 Select an external page zone 5 6 7 8 or 9 to make the page 3 Once the page is completed click the End button Samsung Telecommunications America L P 103 Enterprise IP Solutions OfficeServ All Page This function is used to make an all page paging to both internal and external zones AOM while idle click the PAGE button m PAGE 2 Select the all page zone to make the page gt WU 3 Once the page is completed click the End button Meet Me Page This function is used to page a user who has a transferred call waiting while idle click the MEET ME PAGE button 2 Enter a page zone 0 9 to announce the transferred gt M call OfficeServ Sonphone Caesar EE 3 When the Please click ANSWER WAIT message is displayed click the ANSWER WAIT button ANSWER WAIT SAMSUNG Conference screen Transfer Hold JO Speaker 4 The user will dial 5 6 to retrieve the call 104 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Leaving a Message This function is used to leave a call request message at another station Oct 00 06 3214 1 e When busy tone is heard click the MESSAG
40. e trying to access a trunk click the CALLBACK button Click the End button after hearing the confirmation tone When a trunk line becomes available the Softphone client will ring e If the callback is not answered within 30 seconds the callback will be cancelled Dial the desired phone number and then click the Call button Wait for the called party to answer 81 Enterprise IP Solutions OfficeServ l Reusing a CO Line This function is used to immediately terminate the current external call and make a new external call Fri 08 Oct 00 06 3214 ze Se 1 Click the NEW CALL button to disconnect the current SH call and receive dial tone RETRY CONFERENCE NEW CALL TRUNK FLASH SAMSUNG Conference J screen Transfer Hold J Speaker 2 Enter the desired number and then click the Call button Samsung Telecommunications America L P 82 Enterprise IP Solutions OfficeSe l Park Orbit This function is used to park an external call in a call storage orbit so that another user can answer the call A total of 10 orbits exist and a call is parked in one of them During this time the caller is on system hold and does not use a CALL key for any user Notes 1 Users must have a PARK button or access code to retrieve and place calls in park orbits 2 Ifthe parked call is not retrieved within a pre programmed period of time it will recall the Softphone 3 I
41. ectronics OfficeServ Softphone by default Click Browse to select a different folder 13 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 6 Verify the program Start menu program group folder name and then click the Next button Softphone Setup OfficeSery Softphone Setup will add program icons to the Program Folder listed below ou may type a new folder name or select one from the existing folders list Click Next to continue Program Folder gr hnlab W Java 2 Runtime Environment Microsoft Office PrintMe Internet Printing Snaglt 6 SpotNews 2 2 Startup univVIEWS3 InstallShield 7 After clicking the Next button the installation process will begin Softphone Setup ffe Setup Status Samsung OfficeSery Softphone is configuring your new software installation Installing D Program Files OfficeSery Softphone MSO DLL InstallShield Cancel Samsung Telecommunications America L P 14 Enterprise IP Solutions OfficeServ A Once setup has completed click the Finish button to exit the installer i Softphone Setup OfficeSery Softphone InstallShield Wizard Complete Setup has finished installing Samsung OfficeSery Softphone on your computer me on your computer A shortcut icon is created e Softphone application by clicking on the shortcut NOTE OfficeServ Softphone Shortcut
42. ed to redial the most recently called external number Select the LAST REDIAL button from the Soft Menu SE Wait for the called party to answer E lt a Hello S Overlap Dial Mode ES NOTE E In Overlap Dial mode click the Speaker button and then select the LAST REDIAL button Auto Redial When making an external call to a busy party the auto redial function can be used to automatically redial the called party at a specific interval up to 99 times Fri 08 Oct 00 06 3214 1 7007 2791234 2 When a busy tone is received from an external call click the RETRY button CONFERENCE NEW CALL TRUNK FLASH SAMSUNG conference creen Transfer Hold pester 2 The system automatically redials the number vi e While auto redial is active the Softphone client cannot be J used for other calls e Click the End button to cancel auto redial 3 When the called party answers click the Call button e The call is disconnected if the Call button is not pressed within 10 seconds Samsung Telecommunications America L P 80 Busy CO Line Callback Enterprise IP Solutions OfficeServ This function is used to automatically retry a call when all trunk lines are busy Fri 08 Oct 00 06 3214 1 7007 Busy e CALL BACK SAMSUNG Conference screen Transfer Hold J Speaker Samsung Telecommunications America L P When a busy tone is received whil
43. ept until another phone number is saved Making a Call from the Saved Phone Number This function allows you to make a call to the saved phone number SAVE REPEAT 1 While idle click the SAVE REPEAT button to dial the saved number Zz Wait for the called party to answer Fa Hello gt l Dialing the Most Recently Called Number This function is used to redial the most recently dialed number 1 While idle click the Redial button Wait for the called party to answer Eat Hello i EW Overlap Dial Mode In Overlap Dial Mode click Speaker button and select LAST REDIAL button to use this function Samsung Telecommunications America L P 84 Enterprise IP Solutions OfficeServ ___ Making a Call Using the Recent Call Log This function is used to make a call using the recent call log 1 While idle click the Call button to open the Recent Call Log Aeon Cal Log E 2 The Recent Call Log holds up to 60 calls sorted _ Phosa Warz e Mima Time Cl Daten IK Me a 76 20 isp PH D n mie fe 6733 4 26 2006 3 00 03 PH iHn 155er and displayed by time Cm era 4 78 2008 3 00 17 Pe IHR 205i Ee psp l i ZC RRC Wa iiia pe ez AAG SiH AN Dkn Ser fe eg aji 4 AN Die Ser Ee 673s gr kr iiig AN Uin er f ez 4202006 45 01 AN Die Sec C ari aoe hee AN D s Aer Ee 6733 4 206 Feb i AN tim ies me Call Sunes Copa Recent Call Lap e i x
44. er destination Unconditional Blind Call Transfer 1 Click the Transfer button during a call 2 Enter the station number or CO line number to transfer the call to 3 When ringback is heard click the End button to complete the transfer Samsung Telecommunications America L P 96 Enterprise IP Solutions e L eil OfficeServ wf Dn I Y oa Conditional Supervised Call Transfer 1 Click the Transfer button during a call 2 Enter the station number or CO line number to transfer the call to 3 Once the party to be transferred answers the call announce the transfer and click the End button to complete the transfer Transferring an incoming call directly to a voice mailbox NOTE E Click VT in the AOM window and enter the voice mailbox number to transfer the call to Note that the Samsung SMVi card must be installed in the phone system and that the system administrator must have the voicemail transfer feature enabled l Mute Blocking Sound to the Caller This function is used to prevent the caller from hearing the user s voice during a call Fri 08 Oct 00 06 3214 1 Click the Mute button during the call ACCOUNT VM RECORD MUTE GROUP LISTEN PAGE SAVE RE PEAT SAMSUNG Fri 08 Oct 00 06 3214 K Click the Mute button again to disable the mute function ACCOUNT PAGE SAVE REPEAT conference Screen Transfer Hold Speaker Samsung Telecommunicatio
45. erv Softphone client program 1 Obtain the OfficeServ Softphone installation program from the OfficeServ phone system administrator 2 Double click the OfficeServ Softphone installation program file to start the InstallShield Wizard 3 Select the correct country and choose Next Softphone Setup Welcome to the InstallShield Wizard for OfficeServ Softphone v Softphone on your computer n appropriate EULA End User License Agreement will be displayed according to the country you select E Oe United States male InstallShield Samsung Telecommunications America L P 1 2 Enterprise IP Solutions OfficeServ 4 Carefully read the OfficeServ Softphone license agreement then click the Yes button to proceed or click the No button to cancel the installation Softphone Setup License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement Softphone Setup Choose Destination Location Select folder where setup will install files Setup will install OfficeSery Softphone in the following folder To install to this folder lt Next To install to a different folder click Browse and select another folder Destination Folder DES Files OfficeSery Softphone Installshield NORE OfficeServ Softphone Program Installation Folder The installation folder is set to C Program Files Samsung El
46. essage from 16 to 20 and click Edit to change the message To set an Absent Message select a message from 1 to 20 and click OK to set the message To clear the Absent Message click Clear to clear the message IN A MEETING OUT ON A amp A CALL OUT TO LUNCH LEAVE A MESSAGE PAGE ME OUT OF TOWN IN TOMORROW RETURN SFTERNMOONM OM VACATION 10 GONE HOME 11 Blank Message 12 Blank Message s IL em OK Clear Cancel Samsung Telecommunications America L P 52 Enterprise IP Solutions Office 3 Click the Ve button to set the message 4 Click the Clear button to clear a message Absent Message NOTE E Absent Messages Messages 1 through 15 are static system messages Messages 16 through 20 can be edited by OfficeServ Softphone users Samsung Telecommunications America L P 53 Enterprise IP Solutions OfficeServ l Forward Tab The Forward tab is used to set a forwarding destination where incoming calls will be transferred when the OfficeServ Softphone is not in use or cannot answer a call 1 Click Option Config icon i of the OfficeServ Softphone starting window OfficeServ sonphone Gs SAMSUNG 9 Softphone Configuration Option Device System Forward Key Map softkeys Audio video 8 Call Forwarding o Disable Busy No Answer C BUSY No Answer DND Follow Me Samsung Telecommunicati
47. etting el the Password protection for the user s Personal Directory Message Box and Calling History check The Privacy option is currently Clear Select SAVE to activate the Privacy option Select CLEAR to disable the Privacy option Select Cancel to exit Save Clear Cancel 4 Click the OK button to finish Samsung Telecommunications America L P 40 Enterprise IP Solutions gam ff H L Be a A W O YE A A aw Be Wakeup Call 1 Click the Wakeup Call button of the Device Config tab 8 Softphone Configuration Option Device system Forward Key Map Softkeys Audio Video Repeat e Repeat Set the wakeup call interval No The wakeup call function is disabled Everyday The wakeup call function is performed every day Mon Fri The wakeup call function is performed only Monday through Friday Mon Sat The wakeup call function is performed only Monday through Saturday e Time Set the time of the wakeup call e Ring Set the alert sound for the wakeup call Samsung Telecommunications America L P 41 Enterprise IP Solutions Office 3 Click the Search button to select a wav file to be used as a wakeup call sound 4 Click the gt gt button to listen to the wav file 5 Click the OF button to save any changes Setting a Wakeup Call NOTE E Two alarms can be set in Wakeup Call If a wakeup call is set an alarm rin
48. for the called party to answer EP Samsung Telecommunications America L P 86 Enterprise IP Solutions OfficeServ ANSWERING CALLS Functions Answering an Intercom Call Answering an External call Answering a Call in Auto Answer Mode Answering a Call in OHVA Mode Answering an External Call Using a Night Service Bell Call pickup Group call pickup Answering a camp on call Answering Calls This section describes the functions for answering calls using OfficeServ Softphone Answering Calls by Using the Call Speaker or End Button Click the Call or Speaker button to answer the call Click the End button to end the call SAMSUNG EW Call Button The Call Button is labeled as the Send button in all of OfficeServ Softphone skins except Samsung Telecommunications America L P 87 Enterprise IP Solutions OfficeServ ___ Answering Calls by Using the Handset If a Softphone skin that has a handset window is used left click the handset to answer a call Click the place where the handset should be placed to replace the handset and end the call Answering Calls Using the Call Alert Window If the Softphone application window is minimized or hidden the Call Alert window will be displayed to notify a user of an incoming call 1 When an incoming call arrives the Call Alert window will appear If Caller ID is received it will be displayed in the window Call
49. g sS Invoke MsgiI Close C 3 Click Send Megtz to forward the message Checking New Messages 1 o Select New Message ei Received Message CG Sent Message Ei The list of the new messages is displayed Message Call Log 2 cal Send New Message Reply Draft Message gt Delete Message Delete Al Refresh 3 Short Message C New Message Received Messa Sent Message CG Draft ze Call Log Received Date Message oo A 6742 3 7 2005 2 40 26 PM hello from 6742 E6742 3 7 2005 2 35 22 PM This is a msg notification alarm test OO 2 Item s Samsung Telecommunications America L P 117 Enterprise IP Solutions CO fice Viewing Received Messages 1 Select Received Message H S Text Message EA Mow Maceina Viewing Sent Messages Zz Select Sent Message H S Text Message Es New Message i A R oroia Mocca Viewing Drafts 3 Select Draft H S Text Message Es New Message CG Received Message Ceet hee aoe Saving Messages in the Message Box 1 o Click Draft message from the Message Call Log window 2 Enter the message text Draft Message FA Have a nice day z Save S Close C 3 Click the button to save the message Samsung Telecommunications America L P 118 Enterprise IP Solutions OfficeServ Call Log This function is used to check
50. gs and a message is displayed at the set time If the ringing sound is not defined only the message appears at the set time Samsung Telecommunications America L P 42 Enterprise IP Solutions OfficeServ Alarm Clock 1 Click the Alarm Clock button of the Device Config tab 8 Softphone Configuration Option Device System Forward Key Map Softkeys Audio Video Use Station Name Tim Eh eng 2 Configure the alarm function Alarm Clock1 Alarm Clock Time au EN Du Du Time Am l Du o m Repeat No Repeat No e Time Set the alarm time e Repeat Set the alarm interval No The alarm function is disabled Everyday The alarm rings every day Once The alarm rings only once e Ring Set the alarm sound Samsung Telecommunications America L P 43 Enterprise IP Solutions Office 3 Click the Search button to select a wav file to be used as an alarm sound 4 Click the gt gt button to listen to the wav file beforehand 5 Click the button to save the changes Setting Alarm If an alarm timer set an alarm rings and a message is displayed at the set time If the ringing sound is not defined only the message appears Select Skin 1 Click the Select Skin button of the Device Config tab 8 Softphone Configuration Option System Forward Key Map Softkeys Audio Video User Station Name Tim Change Password
51. ice SoundMax Digital Audio DI Ring Volume Speaker Volume Off Hook Volume Page Volume Functional Relationship Between Claritel 1750 and the OfficeServ Softphone Key Pad Mapping On OFF On OFF Hook button Keypad 0 9 Keypad 0 9 Arrow button Arrow button SEND Send button or enter key of the keyboard End End Mute button Unique feature of Claritel i750 Volume adjustment Volume adjustment Samsung Telecommunications America L P 125
52. ig gt System Config gt Login Info from the main window of the OfficeServ Softphone 3 Click the Login Info button to open the Login Information window Login Information FA System MCP IP MCP IP Address of System 165 213 109 206 Device ID Input Device ID 214 Password Input ID Password erw OK Cancel e MCP IP Address of System Enter the IP address of the OfficeServ system MMC 830 IP Address information e Device ID Enter the user ID for the OfficeServ Softphone MMC 840 User ID e Password Enter the password for the OfficeServ Softphone Device ID MMC 840 or MMC 841 depending on password setting Samsung Telecommunications America L P 16 Enterprise IP Solutions Office OfficeServ Softphone Login Info Setup NOTE E The login data for OfficeServ Softphone must be entered accurately in order to start the OfficeServ Softphone program Consult the OfficeServ phone system administrator to obtain login information N Click the 9 button to save changes A Click the next Ok button to restart the Softphone client Login Information SE e Press OK to log in K Applying Login Info NOTE E After configuring the login information the OfficeServ Softphone program must be restarted to apply the changes OfficeServ Softphone License Check KI e If a license error occurs after enteri
53. ing and a callback message will be displayed SAMSUNG Conference Screen Transfer Hold Speaker 4 Click the Call button to dial back the called party Samsung Telecommunications America L P T7 Enterprise IP Solutions OfficeServ Camp On This function is used to ring through to a busy station 1 When a busy tone is received click the CAMP ON Fri 08 Oct 00 06 3210 Busy button CALLBACK MESSAGE CAMP ON BARGE IN OH A SAMSUNG ji conference Screen Transfer Hold Speaker 2 The called party will receive an off hook ring tone which is a slightly lower volume alert tone than a standard ring tone 3 Wait for the called party to answer Hello Samsung Telecommunications America L P 78 Enterprise IP Solutions OfficeServ l Connecting to an Operator This function is used to connect to an in house operator or group of operators 1 Click the 0 then Call button to connect an in house operator OR SZ Dial the number of a specific operator station and then click the Call button Making an External Call Follow the steps below to make an external call 1 While idle enter the phone number to dial 2 Click the Call button 3 Wait for the called party to answer Hello Samsung Telecommunications America L P 79 Enterprise IP Solutions Offices ery ___ l Redial This function is us
54. ion is used to pick up a call made to another member of the call group 1 When another membere station rings click the Call or Speaker button and enter the function code for group pickup 6 6 2 Enter the group number 01 20 to answer the call Samsung Telecommunications America L P 92 Enterprise IP Solutions OfficeServ VIDEO CALLING Enabling the Video Calling Feature This function allows the Softphone client to employ the web camera web cam that is installed on a PC 1 Click the Option Configuration button on the Softphone client SAMSUNG Conference Screen Transfer Hold J Speaker 2 Click the Video tab and then click the radio button labeled Video Mode Click the OK button to save the change Video calling is enabled The other Video tab parameters are discussed in the Things You Should Know section of this User Guide Close the Remote party s viewer when the call disconnected Always Camera Open Background Image C Program Files Samsung Electronics OfficeServ Samsung Telecommunications America L P 93 Enterprise IP Solutions OfficeServ Modifying the My Video Settings This function allows several Softphone client settings to be modified 1 Click the Video View button on the Softphone client SAMSUNG Conference Screen Transfer Hold Speaker My Video 2 Within the My Video window the Softphone
55. isplay ON Display call cost for outgoing calls OFF Do not display call cost Note This parameter is only shown active when the phone system is configured as Hotel Motel Sets the caller ID storage method ON Stores caller ID for all calls OFF Stores caller ID for unanswered calls only Sets whether or not external calls can be auto answered ON Automatically answer external calls Ring Mode must be set to Auto Answer OFF External calls will ring 49 Category Function Select Dial Mode Enbloc Timeout Answering Mode Boss Answering Station Lock Internal Call Display CID Display Language Login Info Phone Reset Absent Message Samsung Telecommunications America L P Enterprise IP Solutions Office Description Sets dial mode to either Enbloc or Overlap Enbloc Default User must hit send after dialing digits to establish a call Overlap Digits are sent immediately as dialed Enbloc only Sets the maximum time to wait for the Call button to be pressed before cancelling the call 30 seconds 1 minute 3 minutes Set an answer mode of the Softphone when a call comes in Ringing Ring the phone Auto Answer Mode Automatically answer the call Voice Announce Mode Muted answer User can hear caller but caller cannot hear user until Call is pressed If Boss Secretary feature is enabled this allows the user to set the answer mode of the Bo
56. merica L P 34 Enterprise IP Solutions OfficeServ Network Info 1 Click the Network Info button of the Option tab window Option Joevice system Forward Key Map Softkeys Audio video EI Normal Run on Windows Startup Always on Top Beep on Ringing _ Call Connect Memo Screen Pops View OfficeServ News new Window News Scroll Speed News Font Color Softkeys Coun a View Message upon receipt Message Alarm Message Alarm Repeat Once si SE Once the Network Info button is clicked the administrator may configure the network type and QoS parameters Configure Network Status Network Status gt 1 5 Mbps HDSL LAN Configure Qos Quality Of Service Parameters of the Voice packet 9 TOS Type Of Service DiffServ Code Point System Parameter O DiffServ Code Point Local Setting Code CAUTION You wil need to reboot PC after installing the program for DiffServ Code settings to complete Samsung Telecommunications America L P 35 Enterprise IP Solutions OfficeServ Configure Network Status Defines the amount of bandwidth available to the user This assists Network the Softphone client in self configuration of certain VolP parameters Status The available options from slowest to fastest connection are 64kbp Dial up 128 768kbps ADSL Cable ISDN 768kbps 1 5Mbps ADSL Cable 1 5 Mbps E1 T1 LAN Configure TOS Type Of Defi
57. n In order to cancel this forwarding it must be cancelled from the phone where the calls are forwarded from L While idle dial the function code for call forwarding 6 0 and click the Call button Fri 08 Oct 02 30 3214 Enter the phone number of the station whose calls enter station to follow from should forward here and click the FOLLOW ME button SAMSUNG Conference Screen Transfer O Hold JO Speaker Setting Do Not Disturb This function is used to set the DND feature preventing calls from being delivered to this station 1 Click the DND button in the AOM window Mon 11 Oct 16 56 3278 2 DO NOT DISTURB The DO NOT DISTURB message is displayed on the main screen e If DND is enabled the status display LED will blink red SAMSUNG Conference Screen Transfer Hold Speaker Clearing DND function This function is used to the steps below to clear DND AOM Click the DND button in the AOM window Mon 11 Oct 16 56 3278 2 The DND is cancelled message is displayed on the SAMSUNG Conference Screen Transfer Hold JO Speaker Samsung Telecommunications America L P 102 Enterprise IP Solutions OfficeServ Internal Page This function is used to make an internal page AOM LE while idle click the PAGE button gt gu E Select an internal page zone 0 1 2 3 or 4 to make the page 3 Onc
58. ne Number Modifying a number in the Select Phone Number window will not affect the stored Directory profile Samsung Telecommunications America L P 113 l Search Phone Numbers This function is used to search the Directory for a specific entry 1 Select o Search from the Directory window 2 Enter a speed dial to search for if any Search pe S Speed Dial A Name Phone Number Group 4 Hong gil dong 0212345678 Search EC Speed Dial Name hona Phone Number Group 4 Hong gil dong 0212345678 Search A Speed Dial Name Phone Number 1234 Group Total 4 Hong gil dong 0212345678 1 Item s Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 114 Enterprise IP Solutions OfficeServ 5 Select a group to search for if any Search Eal Speed Dial Name Phone Number Group office 4 Hong gil dong 0212345678 1 Iternfs 6 Click Searchts Microsoft Outlook Address Exchange This function is used to export the Directory of the Softphone to the address book of Microsoft Outlook or to import the address book of Microsoft Outlook to the Softphone Directory Importing the Address Book from Microsoft Outlook 1 e Click Import from the Directory window 2 Click Yes to import the address book from Microsoft Outlook Personal Directory ob Do you want to import your Mic
59. nes whether Softphone should use the system s settings Code QoS Quality Service DiffServ Point System Parameter or set its own Code Point Local Setting of Service Settings Parameters If local settings are used a code must be chosen Available codes from lowest to highest priority are Default Class Selector 3 Class Selector 5 Assured Forwarding 1 Assured Forwarding 2 Assured Forwarding 3 Assured Forwarding 4 Expedited Forwarding Samsung Telecommunications America L P 36 Enterprise IP Solutions OfficeServ l Device Config Tab The Device Config tab is used to set user profiles wakeup calls alarms skins or ringing sounds 1 e Click the Options Configuration icon EE on the main screen SAMSUNG Conference Screen Transfer Hold LC Speaker 9 Softphone Configuration Option Device system Forward Key Map Softkeys Audio Video User Station Name Tim Samsung Telecommunications America L P 37 Enterprise IP Solutions OfficeServ User Station Name Change Password Privacy Option Alarm Wakeup Call Alarm Clock Skin Select Skin Ring Select Ring Tone Change Password Sets the Softphone display name shown during intercom calls Change the station passcode for enhanced security Sets a password requirement to access the directory message and call log window and options windows Used to set a wakeup call Used to se
60. ng login information it indicates a problem with the license entry in the OfficeServ phone system Contact the phone system administrator to rectify this issue Samsung Telecommunications America L P 17 Enterprise IP Solutions OfficeServ THINGS YOU SHOULD KNOW Introduction to the OfficeServ Softphone Intercom Calls Making an intercom call means calling another internal station This includes any calls that do not require accessing a trunk and can include calls to other Softphone stations or keyset users Telephone System eeeee Samsung Telecommunications America L P 18 Enterprise IP Solutions OfficeServ External Calls Making an external call means calling an external number This includes all calls that are made by accessing a trunk such as calling a customer or calling home A WI Outside amp Trunk Line Inside Telephone System Extension Samsung Telecommunications America L P 19 Enterprise IP Solutions OfficeServ The OfficeServ Softphone Windows i The Main OfficeServ Softphone Window ENEE D Status display LED Main screen ponien Minimize Button e eee Hide Button Erasers BPs riers foo 6 Direction Buttons EES Feature Icons SAMSUNG E Show Hide Num Pad D besaadadatiadouats Call Cancel End Buttons TEE Redial Mute Buttons errr te ce 10 Speaker Volume Adjust e Lan Microphone Vol
61. ns America L P 97 Enterprise IP Solutions OfficeServ Conference Calls This function is used to make a conference call with up to five people simultaneously l Group Conferencing Conference 1 While idle click the Conference button Conference EA Group 2 Enter the target phone numbers and then check the Wom 3 Select box 2 92143331010 W Select 3 fi l Select 4 l Select 3 Click the Call All button to dial the entered numbers 4 To release a call during a conference click the Disconn button next to the corresponding number 5 Enter the number to be connected in the vacant field and click the Call button to connect an additional call 6 Click the Exit button to end a conference call Samsung Telecommunications America L P 98 Enterprise IP Solutions OfficeServ ___ l Individual Conference 1 During a call click the Conference button OfficeServ Sonphone rr 2 Enter the phone number to be added to the conference make next call SAMSUNG Conference Screen E Hold 3 When the other party answers click the Conference button again to complete the conference Call Forwarding This function is used to forward a call to a specific destination when the call cannot be answered Call Forwarding NOTE E The Forward tab of Option Config allows you to
62. ns that are not usually used in typing or by other software programs HotKey 3 Click the 58 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Key Mapping Change 1 Selecta hotkey to be changed Option Device System Forward ey Map softkeys Audio video Key Map Global Hotkeys Exit Softphone SPK Volume Up SPK Volume Down MIC Volume Up MIC Volume Down Action Open Softphone Ctri Shift O V HotKey Enable SE Hotk Y R o onr Gemen Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinations that are not usually used in typing or by other software programs N o 7 Softphone Configuration d R option pevce system Fond Rex Ra V Key Map Global Hotkeys Action Buttons Hotk y Open Softphone Ctrl Z Hide Softphone Exit Softphone SPK Volume Up SPK Volume Down MIC Volume Up MIC Volume Down COD oO rJOhmn bur mI Action Open Softphone Ctrl Space HotKey Enable fw Eye p Key Map tab allows user to Ji queme used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the short
63. ntercom calls cannot be parked 4 Phone system administrators may create PARK keys with pre assigned orbit numbers this case step 2 is skipped AOM RE 1 While on a call click the PARK button In e If the AOM window is not displayed click Screen to display the AOM window 2 Select the orbit number O 9 where the call will be parked and notify the other station user of the orbit number so that the user can answer the call Ir PARK 8 3 The user notified of the orbit number should click the PARK button from the AOM window and then enter the corresponding orbit number to answer the parked call Call Park and Orbit ES NOTE E Call Park allows you to park a call in a specific place so that another user can answer the call The place where a call is parked is called orbit A total of 10 orbits exist and a current call is parked in one of them Notify another user of the orbit number so that the notified user can answer the call parked in the orbit Samsung Telecommunications America L P 83 Enterprise IP Solutions Office l Saving Phone Numbers This function is used to save the most recently dialed phone number for future use OfficeServ Sonphone em Fri 08 Oct 00 06 3214 7007 0103003000 1 e During the conversation click the SAVE REPEAT button to save the call VM RECORD MUTE CROUP LISTEN e PAGE SAVE REPEAT The Saved Phone Number will be k
64. nterprise IP Solutions es L we EA E Se f H JCI V Making Calls Using the Handset If a Softphone skin that displays a handset is used then left click the handset to lift it and make a call Click the place where the handset should be to replace the handset and end the call Making Calls Using the Keyboard 1 While idle enter a phone number using the keyboard ZA Press the Enter key or click the Call button to make the call 3 After the call is completed press the Esc key or click the End button Making Calls Using the Dial Buttons on the Dial Pad 1 While idle enter a phone number using the dial buttons on the dial pad e If the Dial Pad window is not displayed click the Show Numpad button to display the Dial Pad window Z Click the Call button to make the call Samsung Telecommunications America L P 74 Enterprise IP Solutions OfficeServ Making Calls Using Recent Call Log 1 While in an idle state click the Call button to display the recent call log Recent Call Log 7000 4 26 2006 3 05 19 PM OMin Uer 6 33 4 26 2006 3 01 03 PM OMin 155ec 6 33 4 26 2006 3 00 17 PM OMin 265ec 2049 4 26 2006 2 57 00 PM OMin 115ec 6 33 4 24 2006 9 51 44 AM OMin 35ec 6 33 4 24 2006 9 46 54 AM 0Min 35ec 6 33 4 24 2006 9 46 48 AM 0Min 25ec 6 33 4 24 2006 9 45 01 AM OMin 105ec 6 33 4 24 2006 9 43 06 AM OMin 45ec 6 33 4 24 2006 9 41 20 AM OMin 18S5ec E El A Ge Le di Le di di Le
65. oice Setting Controls voice codec settings such as noise and silence suppression Samsung Telecommunications America L P 62 Enterprise IP Solutions OfficeServ l Video Tab The Video tab is used to set the video properties for the OfficeServ Softphone client Je of the OfficeServ Softphone starting window SAMSUNG Conference Screen Transfer Hold 17 Speakeri 2 Click the Video tab of the Softphone Configuration window 9 Softphone Configuration Option Device System Forward Key Map Softkeys Audio Video Configuration Call Mode Video Mode Voice Mode Capture Device Rocketfish Webcam 352 288 CIF Capture Frame 15 fps Close the Remote party s viewer when the call disconnected Background Image tronics OfficeSery Softphone skin videobg bmp 63 Samsung Telecommunications America L P Preference Call Mode Capture Device Video Codec Capture Size Capture Frame Close the Remote Party Always Camera Open Background Image Samsung Telecommunications America L P Enterprise IP Solutions Office Description Set the Call Mode of the Softphone client Video Mode Voice Mode When Video Mode is selected set any Capture Device web cam that has been installed on the PC When Video Mode is selected set the video codec H 263 mpeg4 H 264 For future use When Video Mode is selected set the Capture Frame Count
66. ons OfficeServ Key Mapping Setting 1 Select a function to bind a hotkey to Softphone Configuration Option Device System Forward Key map softkeys Audio video Action Buttons Open Softphone Hide Softphone Exit Softphone SPK Volume Up SPK Volume Down MIC Volume Up MIC Volume Down V HotKey Enable a w RA Ha Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinations that are not usually used in typing or by other software programs Action Open Softphone Ctrl Shift O Option Device System Forward ey Map softkeys Audio video Key Map Global Hotkeys Action Buttons Open Softphone Hide Softphone Exit Softphone SPK Volume Up SPK Volume Down MIC Volume Up MIC Volume Down V HotKey Enable Action Open Softphone Ctrl Shift O CTRL SHIFT ALT MME Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove CAUTION While Softphone allows users to identify their hotkey s use keys and or key combinatio
67. ons America L P 54 Enterprise IP Solutions g Call Disable Calls will not forward Forwarding Always Forward all calls immediately to the destination BUSY Forward calls immediately to the destination when Softphone is busy No Answer Forward calls to the destination if they are not answered BUSY No Answer Forward calls on both busy and no answer conditions Forward calls to the destination if the Softphone is in DND mode Follow Me Read Only Displays the keyset that calls have been forwarded to using the Follow Me feature The Follow Me feature is used to redirect all calls to another station temporarily As an example A user has 2 desks one using Softphone extension 2002 and the other using keyset extension 2025 The user enables Follow Me from station 2025 against station 2002 Now all calls that come to 2002 will instead ring at 2025 When the user wishes to cancel Follow Me they simply open Softphone forwarding options and change the forwarding settings 3 Check the radio button of a call forwarding type 8 Softphone Configuration Option Device System Forward Key Map Softkeys Audio Video amp Call Forwarding Disable Always BUSY No Answer BUSY No Answer DND Follow Me Samsung Telecommunications America L P 55 Enterprise IP Solutions OfficeServ 4 Then enter a call forwarding number in the appropriate call forwarding field 6 Softphone Configuration
68. r to log in to Mon 01 May 10 04 6742 3 Click IN TO GROUP group status IN TO GROUP OUT OF GROUP SAMSUNG Conference Screen Transfer Hold Logging out of a Group While idle click IN OUT GROUP 2 Enter a group number to log in to 3 Click OUT OF GROUP group status IN TO GROUP OUT OF GROUP SAMSUNG Conference Screen Transfer Hold Samsung Telecommunications America L P 108 Enterprise IP Solutions OfficeServ l Saving Caller IDs This function is used to save current caller ID for future use Fri 08 Oct 00 06 TEA 1 During a call click SAVE REPEAT 7007 0103003000 CROUP LISTEN SAMSUNG conference J screen Transfer Hold JO Speaker ES NOTE Saving Caller IDs Only one caller ID can be saved at a time When another caller ID is saved it will overwrite the existing entry l Making a Call to Saved Caller ID This function is used to make a call to the saved caller ID number 1 Enter feature code 1 7 and click Call Saving Caller ID as a Speed Dial This function is used to save the displayed caller ID as a personal speed dial Z Fri 08 Oct 00 06 3214 7007 0103003000 1 During a call click SAVE STORE e The speed dial number where the caller ID is saved will be CROUP LISTEN displayed in the window SAMSUNG Conference Screen Transfer Hold Speaker
69. redial retry callback or camp on function to connect to the called party once the destination is free Samsung Telecommunications America L P D Enterprise IP Solutions OfficeServ Call Hold Call Transfer The call hold or call transfer function allows the user to place a call on hold or to transfer the call to another person if needed This function allows up to 5 people to speak to one another at the same time This function allows a user to forward calls to another station group of stations or an external telephone number This function allows a user to block calls made to their Softphone This function allows the user to deliver an announcement through the keyset speakers or through the external paging speakers This function allows a secretary to transfer an external call to their boss conveniently This function displays the caller identification number and name from the main window when a call arrives Samsung Telecommunications America L P 8 Enterprise IP Solutions Office _ My Video Window This function displays the local web cam video of the Softphone Client User This can be set to CIF or QCIF This function displays the remote web cam video of the Remote Softphone Client This can be set to CIF or QCIF The Softphone video calling feature can only be used on the OfficeServ 7000 Series of NOTE Ni systems
70. rosoft R Outlook R Contacts Yes the Microsoft R Outlook R Contacts replaces the information on the Personal Directory No the Microsoft R Outlook R Contacts appends to the Personal Directory Cancel to exit Personal Directory CX 23 23 addresses were imported from Microsoft R Outlook R Samsung Telecommunications America L P 115 Enterprise IP Solutions OfficeServ Exporting the Address Book from the Softphone Directory to Microsoft Outlook 1 e Click Export from the Directory window E Click Yes to export the Softphone address book to Microsoft Outlook Personal Directory gt lt p Export data to Microsoft R Outlook R Activity Log Message Click the Activity Log icon Gei to open the Activity Log Message window Message Call Log x E Short Message fs New Message New Message as Received Messa Received M Ch Sent Message Sent Message Draft Items Samsung Telecommunications America L P 116 Enterprise IP Solutions OfficeServ C serv Message Box This function is used to exchange short messages between Softphone users Sending a Message 1 o Click Send New Message from the Message Call Log window E Enter the station number to send the message to and then enter message text Alternatively click Invoke Mao to load a previously stored message Send Message EA Recipient bo 10 Send Message Send Ms
71. ss station Sets the security lock mode of the phone Unlocked Disables the lock function Locked Outgoing Enables incoming calls but disables outgoing Locked All Calls Disables both outgoing and incoming calls Sets the display method for internal quick call DS or NS keys in the AOM window Number Display number e g DS 2001 Name Display name e g John Smith Sets caller ID display options None Do not display caller ID Number Display caller ID number Name Display caller ID name Select a Softphone language Korean Set the Softphone language to Korean English Default Set the Softphone language to English Opens Login Information window For details refer to Initial Settings for OfficeServ Softphone Clears user data such as the directory messages and call history Set or clear a message to be displayed to internal callers when user iS unavailable 50 Enterprise IP Solutions OfficeServ Phone Reset 1 Click the Phone Reset button from the System Config tab q Softphone Configuration Option Device System Forward Key Map Softkeys Audio Video C AUTO HOLD HOT KEYPAD PAGE REJOIN W AUTO TIMER W RING PREF Al CID REVIEW ALL DISPLAY SPD NAME AME PASSWORD AUTO ANS CO CALL E AUTO CAMPON E Function Select Dal Mode Internal Cl number Display Enbloc Timeout None v CID Display answering Mode Ringng Language
72. sung Telecommunications America L P Enterprise IP Solutions Office Description Determines how to handle a call in process when a second call is answered ON First call will automatically be placed on hold OFF First call will be disconnected Sets the timer display options ON Timer will be displayed during outgoing calls OFF Timer will not be displayed Determines the display options for speed dial keys in the AOM ON Speed dial name is displayed e g Bob Smith OFF Speed dial bin number is displayed e g SPD 01 Enables the ability to automatically camp on when an intercom call is made to a busy station ON Automatically camp on to the busy station OFF Do not camp on Provide busy signal instead Determines the state of the dial pad ON Dial pad can be used to initiate calls OFF Calls can only be made by going off hook first Determines how calls are answered ON Answer calls by pressing the Call button OFF Answers calls by going off hook and pressing AOM CALL key Enables or disables the Answering Machine Emulation password ON AME use requires a password OFF AME use does not require a password Determines whether or not partial pages can be heard Partial pages occur when a user hangs up from a previous conversation while a page is being sent ON Partial pages are allowed OFF Partial pages cannot be heard Enables or disables the call cost d
73. t ote taass 93 Enabling the Video Calling Feature cccccccccseeececseeeeeeeseeeeeeeeeeeeeseeseesseeeeeeseeeeeeseaseeessenseesaeeeeesaees 93 Modifying the My Video EE ue EE 94 l EHNEN 96 SCHT o e e ME 96 ER He TEE 96 Unconditional Blind Call Transfer ccccccccccseeceeseeeeeeeeeeeeeeeeeeeesseeeeeeaeeseeeseaseeesaeeeesaeeeeeesaees 96 Samsung Telecommunications America L P 4 Enterprise IP Solutions Office _ Conditional Supervised Call Transfer 97 Mute Blocking Sound to the Caller 97 Conference Calls eet ee EE ed Sege 98 Group Ee AG ME 98 MCV ICU Al C oner e 99 SANT OW AU OIA EE 99 OIA LKO LIAO FAVKOY UE 99 eidele GIE 100 Forwarding NO Answer sessessnssersesrresrtrtrrrtrttsttnttttsttt ertt trrtA r EESE EEAEEESEEESEEEEEEEES EEE EEEA EEEE Erenn Eene en 100 Fonvarding BUSY NO ANSWEN EE 101 Ciganino Call Forwarding EE 101 Folow Me FP ORW el OURO E 102 SENG DO NOT DISTUND BE 102 Clearing DND function cccceccccccseeeeeeceeeeecaeeeeeeaeseeeeseeeeeeeseeeeeeseaeeeesaaaeeesseaeeeeseaeeeessaueeesaaeeeesaaass 102 CGT MAN I AOC EE 103 Ce FAO cca eigen eat E od E E i Gen edlneuar darlene donampss tannin ddbeen 103 PANE e 104 TE e ree pu neetgeneishpacaneis pnaviacpanieeniaaanienaccnelanunmolavancumanseunpuacholNanuutad 104 Ree GS uaistusicousiteesentcmatinredairerenysdewladctiaenGanacchwauntdieweinawaieawaieddeatnredabiensiwhedchanaeuiauafewmdcudauwddeades 105 Deleting a MOSSAGGC ccc
74. t up to two alarms Changes the skin of OfficeServ Softphone Used to set the ring tone used for Softphone 1 Click the Change Password button on the Device Config tab 9 Softphone Configuration Option System Forward Key Map Softkeys Audio video Samsung Telecommunications America L P Select Ring Tone 38 Enterprise IP Solutions Office 2 Enter the previous password and the new password Change Password FA Password Iess New Password Re type Password pe ooo oe JI Ge e Password Enter password Default password is 1234 e New Password Enter a new password e Re type Password Re enter and confirm the new password Kg Click the Ok button to save the change Forgotten passcodes NOTE E If the station passcode is unknown contact the OfficeServ system administrator Samsung Telecommunications America L P 39 Enterprise IP Solutions Office Privacy Option 1 Click the Privacy Option button of the Device Config tab 8 Softphone Configuration Option Device system Forward Key Map Softkeys Audio video Phone Privacy Password Please enter the password and select OK to set privacy the phone or select Cancel to exit a OK Cancel 3 Click the Save button to enable the privacy password Privacy Option FA e Privacy option allows user to prevent others from accessing the user s profile by s
75. the call log Recent Call Log 1 Select Recent Call Log CA calon Recent Call Log Ve OULOOEIO LOOS L Incoming Logs a The list of all recent calls appears as shown below Message Call Log EA 2 Short Message CG New Message 6783 3 11 2005 11 00 53 AM OMin 25Sec E Received Message t91913768818814 3 11 2005 10 49 48 4M 10Min 58Sec E Sent Message De 99726447772 3 11 2005 9 09 27 AM OMin 21Sec d e e WE e 99726447772 3 11 2005 9 08 32 AM OMin 17Sec peewee 0 99726447770 3 11 2005 8 49 14 AM 1Min 50Sec Lie a Loge 3 11 2005 8 44 17 AM Dn 4Sec Liber moming Lag 3 11 2005 8 44 14 AM OMin 25ec 3 11 2005 8 44 00 AM OMin 10Sec 3 10 2005 11 31 05 PM Dun 16Sec 3 10 2005 11 30 54 PM OMin 6Sec 12149293975 3 10 2005 10 38 32 PM 12149293975 3 10 2005 10 38 14 PM 12149293975 3 10 2005 10 37 26 PM 12149293975 3 10 2005 10 36 38 PM Ce 12149293975 3 10 2005 10 36 11 PM OMin 10Sec 4 Viewing Outgoing Calls 1 Select Outgoing Logs G Call Lag E Recent Call Lon C Outgoing Logs Le incoming Logs Viewing Received Calls 2 Select Incoming Logs G Call Lag E Recent Call Log Samsung Telecommunications America L P 119 Enterprise IP Solutions Offices ery __ ANNEX USB Handsets This annex describes the installation procedure for USB handsets supported by the OfficeServ Softphone and describes the functional relation between the USB handset and the Offi
76. tphone client 1 Click the Option Config icon ES of the OfficeServ Softphone starting window SAMSUNG E 9 Softphone Configuration Option Device System Forward Key Map Softkeys Audio video EL Audio Configuration Voice Settings Playback Speaker Transmit Microphone AGC Automatic Gain Control Ringer Setting Ringer Audio Device 61 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Voice Settings Playback Speaker Set the PC audio device to use for the speaker Transmit Microphone Set the PC audio device to use for the microphone AGC Automatic Gain Enable or disable Softphone s ability to Control automatically control volume changes Ringer Settings Ringer Audio Device Select the PC audio device to use for ringing 2 Adjusting the volumes in OfficeServ Softphone Jj Softphone Configuration Option Device system Forward Key Map Softkeys Audio video E Audio Configuration Voice Settings Playback Speaker Speakers 2 USB Audio Device Transmit Microphone Microphone 2 USB20 Camera AGC Automatic Gain Control Ringer Setting Ringer Audio Device Default Playback Device ze Page Volume Voice Setting Ring Volume Set the volume for the ringer Speaker Volume Set the speaker volume Off Hook Volume Adjust off hook volumes such as DTMF dialing volume Page Volume Adjust page system volume V
77. ume Adjust Bet Dial Pad ee Conference Screen Transfer Hold Speaker Buttons OfficeServ Softphone Skins NOTE E This User Guide employs the default skin for most illustrations When other skins are utilized by a user then the layout and names of some buttons will vary Samsung Telecommunications America L P 20 Enterprise IP Solutions OfficeServ l Windows Component Details Status Display LED This LED displays the OfficeServ Softphone status information e g busy ringing message waiting For detailed information refer to the Status Display LED section of Things You Should Know Main Screen The main screen displays available menus call status information various messages and icons indicating function settings o eise 4a 0 f age gt OfficeServ Softphone ch Boss Secretary D USB phone connection 2 Call Forwarding status Sofiphone Lock Fw e Answer Mode EE eer Ta mp GA Message SAMSUNG Conference Screen Transfer Hold Speake Minimize Button This button is used to minimize the application window Hide Button This button is used to hide the application window An icon will be displayed in the taskbar Direction Buttons These buttons are used for various menu navigation tasks during call processing or OfficeServ phone system feature configuration O Feature Icons Contact List Opens the Contact List window
78. up Always on Top Beep on Ringing Call Connect Memo Screen Pops View OfficeServ News new Window Program Key Column Message View Message Upon receipt Message Alarm Repeat Samsung Telecommunications America L P Enterprise IP Solutions Office Description Enables OfficeServ Softphone to run automatically when starting Windows Enables the OfficeServ Softphone window to be always located above other programs Allows you to be notified by PC with a speaker beep when a call is connected or a new message arrives This option was implemented so a new call would be more easily heard and responded to Enables automatic display of the Memo window when a call is connected This feature is not for use in the US Set the number of columns to view in the AOM window Enables automatic display of the message window when a new message Is received Message Alarm Allows you to set a notification sound used when a new message arrives Allows you to set the alarm cycle when a new message is received Once An alarm rings only once when a new message is received Every 2 Min An alarm rings every two minutes until the message is checked No Tone An alarm will not be generated when a message arrives 32 Enterprise IP Solutions Offices Message Alarm 1 Click the Message Alarm button of the Option tab window H Softphone Configuration Device System Forward Key Map
79. wing DATS EE 118 Saving Messages in the Message Box 118 OAM OG oee E AE E snide aa eenuee E E deme E 119 EH UL VE 119 VIEWING te feel Lee UE 119 Vater EE 119 l ANNEN EE 120 n MINS CUS E 120 TMP 100 TMP 200 case scar a enn a tocar gecuacsaateenskt 120 Installation Procedure Windows XP TMP 100 120 TMP 100 TMP 200 Installation Check Windows XP TMP 00 122 Functional Relationship Between TMP 100 Phone Type and Softphone mer Fae E ele e Le EE 124 See al 074 6 EE 124 Functional Relationship between IPP100 and OfficeServ Goftohone 124 RAVE E O 125 Functional Relationship Between Claritel i750 and the OfficeServ Softphone Key Pad El ee e EE 125 Samsung Telecommunications America L P 6 Enterprise IP Solutions Office _ INTRODUCTION Conventions uge CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE NOTE EN Indicates additional information for reference Major Functions of the OfficeServ Softphone Speed Dial Users can save frequently dialed numbers as speed dial numbers and make a call just by pressing the corresponding speed dial button This function allows a user to pick up a call that is ringing at another station by either dialing the Call Pickup feature code plus the extension number of the ringing station or by pressing a DP key assigned with the ringing station number If the call destination is busy users can use the automatic

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