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Light Raise 60wi
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1. Flashing amber pen Let pen charge fully Power cycle the pen by turning the pen off and back on Is the issue resolved Is the pen still flashing amber when in use Yes For further assistance contact SMART Technical Support Pen is charging Yes Issue resolved Does the pen work now Yes Issue resolved Contact Support Select the new pen state status light on the previous page LR60wi Troubleshooting Diagram LR60wi Troubleshooting Diagram Revision History Contact Support Pen is fully discharged in sleep mode or is not No light pen turned on Pick up the pen and try to use it to wake it up from Yes Sleep mode Is the issue resolved The LightRaise interactive ns Sete projectors User s guide contains a y ay h L ve additional information on the a E pen See p 27 for more details l j issue resolved Issue resolved Charge the pen for 2 hours is the Yes Issue resolved issue resolved Select the new Does the pen still N Does the pen pen state status have no light work now light on the previous page Yes Yes For further assistance contact SMART Issue resolved Technical Support LR60wi Troubleshooting Diagram Contact Support A pen error was detected Solid red pen on startup and the pen isn
2. LR60wi Troubleshooting Diagram Last revised June 26 2014 Glossary of Terms Light Raise 60wi LR6O0wi Units are available only for AR options Troubleshooting steps Contact Technical support for further assistance Finger touch or Network Power amp other Serial interface Remote control pen interaction Installation Issue resolved Additional information smarttech com support smarttech com contactsupport TM 2014 SMART Technologies ULC All rights reserved SMART Board SMART Document Camera the SMART logo smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries All third party product and company names may be trademarks of their respective owners LR60wi Troubleshooting Diagram 1 Image I Contact Support Always bypass any VGA Splitters for troubleshooting any image issues on projector Cannot Image shifts Video source Noisy image Flickering Keystone the image image when input is IS not snowy fuzzy Stuck pixel No image connected recognized etc Cannot keystone the image Ensure you are using the blue SMART splash screen to align image Perform a factory reset to ensure you are using all the default settings Follow image alignment instructions in the textless install guide page 22 26 Were you able to keystone the image prope
3. Colour wheel failure 4 2 Fan failure 4 8 Temperature limit exceeded 5 Serial interface 6 Remote control Page 4 6 RMA the power cable is replacing it resolved the issue and all troubleshooting steps were performed A Page 4 7 1 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 7 2 RMA the projector if all troubleshooting steps has been completed and the last step leads to contact support Page 4 8 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 5 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support A Page 6 RMA the remote if all troubleshooting steps has been completed and last step leads to contact support Page 4 6 RMA the projector if all troubleshooting has been completed and last step leads to contact SUpport B LR60wi Troubleshooting Diagram Revision History Contact Support LR60wi Troubleshooting Diagram 7 1 1 Solid green or flashing green pen 7 1 2 Solid amber pen 7 1 3 Flashing amber pen 7 1 4 No light pen 7 1 9 Solid red pen 7 2 No finger touch Page 7 1 1 RMA the pen if Page 4 6 7 1 1 RMA the pen replacing it resolved the if replacing it resolved the issue and all troubleshooting issue and all
4. dry erase board is level and plumb with the wall Tolerance is lt 10 mm See page 3 Yes Yes Issue resolved Yes Issue resolved Is the image is not being projected directly on a flat wall then you must confirm that the surface i e dry erase board is fairly level Tolerance is lt 5mm Remove or cover the object with black tape or black material that will absorb the IR to prevent it from reflecting Is the issue resolved Issue resolved Are you using correct number of shims and or spacers For further assistance contact SMART Technical Support Adjust the setup accordingly to use the correct number of shims and or spacer s Is the issue resolved LR60wi Troubleshooting Tree REVISION HISTORY SECTION PAGE REV REVISED BY DATE DESCRIPTION OF CHANGE 1 1 Cannot keystone the image 1 2 1 Projector has rolling bars or lines flickering in image 1 2 2 Projector has sparkles and noise in the image 1 2 3 Projector is flickering different colours 1 3 Image shifts when input is connected For further assistance contact SMART Technical Support Page 1 2 1 If video port on projector is faulty RMA the projector Page 1 2 2 If issue occurs when no inputs are connected RMA the projector Page 1 2 3 If issue occurs when no inputs are connected RMA the projector A Page 1 3 RMA the projector if all troubleshooting steps h
5. is working correctly Is the issue resolved Are you using the internal projector speakers Confirm the speakers setting in the OSD under the basic audio control menu is set to on and volume set to 20 Is the issue resolved Yes Confirm the computer is set to output the audio to the LR60wi Is the issue resolved Try connecting another audio source to the projector Is the issue resolved For further assistance contact SMART Technical Support 3 2 Audio feedback noisy audio Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up Reconnect XCP and reconnect cabling Is the issue resolved For further assistance contact SMART Technical Support A Confirm the line out setting in the OSD under the basic audio control menu is set to on and volume set to 20 Is the issue resolved Revision History Contact Support Issue resolved Check 3 5mm stereo mini cable x 3 2 1 Check 3 5 stereo mini cable mme Contact Support Check 3 5mm stereo mini cable Confirm the 3 5mm stereo mini cable from the projector audio out jack to the speakers are securely connected Is the issue resolved Yes Confirm the computer image is being projected Audio out port is disabled and it isn t on the SMART when no video source is blue logo Is the
6. Bypass XCP if applicable Is the issue resolved Confirm the cable from the audio source i e PC that ec Pod being used to send audio Yes reconnect cabling Is the Yes Issue resolved HDMI or USB is securely j issue resolved connected to the projector Is the issue resolved Confirm the cable being For further used to transmit audio assistance contact Issue resolved HDMI or USB is working SMART Technical correctly Is the issue Support resolved A Are you using the internal projector speakers Confirm the speaker Confirm the line out Confirm the 3 5mm stereo setting in the OSD under setting in the OSD under 4 mini cable from the the basic audio control the basic audio control projector audio out jack to Issue resolved ro i menu is set to on and menu is set to on and volume set to 20 Is the volume set to 20 Is the issue resolved issue resolved the speakers are securely connected Is the issue resolved This turns the internal speaker on Yes Confirm the computer is set to output the audio to the LR60wi Is the issue resolved Issue resolved Try connecting another audio source to the Issue resolved projector Is the issue resolved The original device was not outputting any audio For further assistance contact SMART Technical Support B LR60wi Troubleshooting Diagram oe OE Contact Support Confirm th
7. Issue resolved For further assistance contact SMART Technical Support LR6Owi Troubleshooting Diagram 7 3 Inaccurate Interactive pen is or finger touch Revision History Factory reset can be performed through service menu Service menu can be accessed using navigation keys on the remote control in following order Down up up left up Power cycle the unit and perform a factory Yes reset in the service menu DUULU Is the issue resolved Shorten the length of the video cable or confirm that it works on another setup Is the issue resolved Issue resolved Inaccurate interactive pen or finger touch Set the computer resolution to 1280x800 Is the issue resolved Does the computer resolution match the resolution the projector shown in the OSD menu Yes Run the connection wizard select the LR6Owi and choose the appropriate issue Follow the on screen instructions to perform the 36 point pen orientation which is followed by the 9 point finger orientation Is the issue resolved Troubleshoot the Installation Contact Support Yes Issue resolved The User s Guide contains _____ additional information on the OSD See p 97 for further details You should be selecting ink doesn t align with the _ _ _ _ pen or finger contact point or Finger touch doesn t align with the contact point Yes Issue resolved LR6Owi Troubles
8. LR60wi Troubleshooting Diagram 3 2 Audio Feedback Noisy Audio 3 2 1 Check 3 5 stereo mini cable 4 1 Projector is in standby mode 4 2 Lamp error 4 3 Unit cooling down 4 9 The projector is preparing to turn on Page 3 2 RMA the projector if all troubleshooting has been completed and last step leads to contact support B Page 3 2 RMA the XCP if all troubleshooting has been completed and last step leads to contact support A r Page 3 2 1 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 1 RMA the XCP if all troubleshooting has been Page 4 1 RMA the power cable if swapping it resolved the completed and last step leads issue and all troubleshooting to contact support steps has been completed A B Page 4 2 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 3 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 5 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 1 RMA the projector if all troubleshooting steps has been completed and the last step leads to contact support C Revision History Contact Support The unit does not have sufficient power or is not plugged in 4 7 1
9. troubleshooting steps were performed steps were performed A 4 Page 7 1 2 RMA the pen ff all troubleshooting steps has been completed and last Step leads to contact support Page 7 1 3 RMA the pen if all troubleshooting steps has been completed and last step leads to contact support Page 7 1 4 RMA the pen ff all troubleshooting steps has been completed and last step leads to contact support Page 7 1 5 RMA the pen ifall troubleshooting steps has been completed and last step leads to contact support Page 7 2 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support Page 4 6 7 1 1 If you are able unable to connect to the projector and you ve performed all the steps RMA the projector Revision History Contact Support
10. ART Technical Support B 4 7 Error fan colour wheel failure Contact Support Error fan colour wheel failure Colour wheel j Fan failure failure LR60wi Troubleshooting Diagram Contact Support Not to be confused with image color wheel failure This one results in the Colour wheel failure gt l projector turning off and is usually accompanied with an error message Power cycle the projector for 30 seconds Is the issue resolved Yes Issue resolved Follow the instructions for cleaning the projector on p 47 Is the issue resolved Yes Issue resolved For further assistance contact SMART Technical Support LR60wi Troubleshooting Diagram Instructions can be found on the LR60wi Users Manual found on p 47 Fan failure Revision History Contact Support Power cycle the projector for 30 seconds Is the issue resolved Yes Clean the projector Is the issue resolved Yes Issue resolved For further assistance contact SMART Technical Support _ LR6Owi Troubleshooting Diagram x 4 8 Temperature limit exceeded Contact Support Temperature limit exceeded Is the unit too close to the roof under a bright light or otherwise unable to cool down 1 properly If yes install Yes projector according to the install guide specifications Is the issue res
11. as been completed and last step leads to contact support B Page 1 2 3 RMA XCP if bypassing it resolved the issue and you confirmed the video cable works B Page 1 2 3 RMA the projector if all troubleshooting steps has been completed and last step leads to contact support C LR6Owi Troubleshooting Diagram Revision History Contact Support LR60wi Troubleshooting Diagram Revision History Page 1 4 RMA the projector is Contact Support all troubleshooting steps has been completed and last step Video source leads to contact support is not recognized D Page 1 5 RMA the projector if all troubleshooting steps has been completed and last step Noisy Image leads to contact support 6 Page 1 6 RMA the projector if all troubleshooting steps has been completed and last step i leads to contact support Stuck pixel Page 1 7 RMA the projector 1 7 ti ere a a ne if all troubleshooting has aa BRIN ee cone been completed and last step i p l leads to contact Support No Image Page 3 1 RMA projector if all troubleshooting steps has 3 1 Page 3 1 If bypassing XCP resolves issue RMA XCP been completed and last step leads to contact Support No Sound Issue is Fo input 3 1 1 Confirm the 3 5mm Page 3 1 1 RMA projector if stereo mini cable from japi the projector audio leads to contact support out jack to the speakers are securely connected
12. bles and bypass XCP if applicable Is the issue resolved Determine which source is causing issue and replace source Is the issue resolved Try replacing cabling between source and projector Is the issue resolved Try factory reset on projector Is the issue resolved No For further assistance contact SMART Technical Support C Revision History Contact Support Ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues Set the computer to 1280x800 60Hz This can be checked from the projector s menu For further assistance contact SMART Technical support B Issue is the source Use a different computer DVD Yes VCR etc or attempt to adjust the source output settings Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order 1 3 Image shifts when me input is connected Contact Support Ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues Image Shifts When Input is Connected Set the input source to 1280x800 60 Hz resolution Verify that the projector recognizes the resolution by i Yes Issue resolved checking the projector on screen menu using the remote Is the issue resolved Bypass any splitters hubs extenders or accessories such as a document camera by connecting a direct video cable Yes i e VGA
13. bypassed fuzzy etc A whenever troubleshooting d image issues Inspect VGA for damaged pins and reconnect it Is the issue resolved Yes Set the computer to 1280x800 60Hz Is Issue resolved the issue resolved j Swap the VGA cable Is l Yes the issue resolved Connect the computer and projector to the same wall outlet or Issue resolved power bar Is the issue resolved For further assistance contact SMART Technical Revision History Contact Support Stuck pixel For further Confirm if it occurs assistance when no input is contact SMART connected Does it TERE ETENE occur on the blue Support y SMART logo screen d This is not considered a stuck pixel issue please select appropriate issue at the beginning of the Tree No Image Is the service LED and or power LED on i e amber green or red Try a different power outlet Is the issue resolved Try another power cable Is the issue resolved For further assistance contact SMART Technical Support B Yes LR6Owi Troubleshooting Diagram Revision History Contact Support Check the Power amp other section on the main page Issue resolved For further assistance contact SMART Technical Support A Issue resolved Try a different IP Another PC is already assigned to that IP address Issue resolved Contact your net
14. d area Listed under the operational settings menu fourth column from the left You must use the remote to access this menu Also known as finger touch Located on the bottom center of the SMART settings Solid green or flashing green pen Confirm the USB cable is securely connected from the computer to the projector touch port Is the issue resolved Confirm that a shadow is not obstructing the area you are trying to write on Is the issue resolved Confirm that there aren t any obstructions within 2 5 of the projected image such as cabling nails sticky notes etc Is the issue resolved Ensure the current video input correspond to the touch settings in the OSD menu Is the issue resolved Try using a known working pen Is the issue resolved Are you able to interact with the projector using your finger Open the SMART Settings and check the status No SMART Boards are connected Press Connection Wizard Launch the connection wizard and follow the Pen is charged and ready to use Yes Issue resolved Yes Issue resolved For further assistance contact SMART Technical Support A For further assistance contact SMART Technical Support G Your SMART Board interactive whiteboard is working properly Try another computer Ideally one that works on another LR60wi Is the issue resolved Yes Revision History Con
15. e 3 5mm stereo mini cable from the projector audio out jack to the speakers are securely connected Is the issue resolved Confirm the computer 1 image is being projected Audio out port is disabled Issue resolved and it isn t on the SMART when no video source is blue logo Is the issue j being used resolved Swap out the 3 5mm stereo mini cable Is the issue resolved Confirm the computer is set to output the audio to the LR60wi Is the issue resolved Issue resolved Issue resolved contact Connect the speakers speaker manufacturer If directly to the computer or they are SMART speakers an audio device Do you please contact support have sound For further assistance contact SMART Technical Support LR6Owi Troubleshooting Diagram Issue resolved Yes Issue resolved This turns the internal Speaker on Issue resolved Issue resolved contact speaker manufacturer If they are SMART speakers please contact support The original device was causing the feedback Audio feedback noisy audio Power cycle the unit and perform a factory reset in the service menu DUULU Is the issue resolved Bypass XCP if applicable Is the issue resolve Confirm the cable from the audio source i e PC that is being used to send audio HDMI or USB is securely connected to the projector Is the issue resolved Confirm the cable being used to transmit audio HDMI or USB
16. eraction Contact Support Finger touch or pen interaction Download and install latest Issue resolved software and drivers Is the issue resolved Are SMART product drivers 11 1 ESI 2013 or higher installed You can locate this information on the projector on screen Does the serial Upgrade the touch number start with firmware version display by using the remote and Q010 or Q011 to 1 1 2 0 pressing menu Itis located on the right most column Is the issue What is the issue Yes Issue resolved resolved Interactive pen Inaccurate and or finger Interaction occurs interactive pen and or finger touch No interactive pen touch No finger touch touch occurs only on the wrong certain areas of screen the surface SMN S LR6Owi Troubleshooting Diagram o ea 7 1 No interactive pen touch Home Contact Support No interactive pen touch What is the pen status light when in use Flashing green occurs instead of solid green if the sia stage flashing green Solid amber pen Flashing amber Pen No light pen Solid red pen serial number starts with Q01 0 or Q011 LR60wi Troubleshooting Diagram Flashing green occurs instead of solid green if the serial number starts with Q010 or Q011 If something is blocking the projected image and creating a shadow on the surface the interactive pen may not work in the shadowe
17. from computer to projector Is the issue resolved Issue is with the cabling or setup Swap computer and video cable one ata time Is the Yes Issue resolved issue resolved No When the shift occurs change the input using the remote and return Example If the current input to the input that is being used source is VGA using remote OR switch to HDMI and go back to Attempt to reset the computer to VGA the projector native resolution For further assistance contact SMART Technical Support A Does either of these workarounds resolve the issue For further assistance contact SMART Technical Support B Video source is not recognized Is the issue resolved by setting the computer to 1280x800 60Hz Check the VGA for damaged pins and reconnect it Is the issue resolved Try a Known working video cable and ensure correct source Is selected Is the issue resolved If the computer is a laptop ensure thatthe computer s external display port is enabled Is the issue resolved Use a different video source laptop VCR DVD Is the issue resolved For further assistance contact SMART Technical Support 4 Contact Support LR60wi Troubleshooting Diagram Issue resolved Issue resolved Issue is with the video source LR60wi Troubleshooting Diagram Contact Support Ensure all extenders VGA Noisy image snowy Splitters are
18. g navigation keys on the remote control in following order Down up up left up Issue resolved replace the original VGA cable There is a problem with your configuration LR60wi Troubleshooting Diagram eer E Contact Support Projector has sparkles and or noise in the image Try another video cable Is the issue resolved Try another computer Is the issue resolved Perform a factory reset on the projector Is the issue resolved Issue resolved Disconnect all the inputs from the projector except the power cable Is the issue resolved Yes The problem is with the cabling or the image source i e computer Ensure all extenders and video splitters are m bypassed whenever troubleshooting image ISSUES Issue resolved replace the Yes video cable Perform all driver updates on the computer and check Yes with your local IT department It is possible Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up For further assistance contact SMART Technical Support j LR6Owi Troubleshooting Diagram For further assistance contact SMART Technical Support A Yes Issue resolved Projector is flickering different colours Disconnect all the inputs from the projector beside power cable Does this resolve the issue Yes Reconnect ca
19. hooting Diagram 7 4 Interactive pen and or finger touch occurs only Contact Support certain areas of the surface Interactive pen and or finger touch occurs only certain areas of the surface Troubleshooting the installation Interaction occurs on the wrong screen Ensure the LR6Owi is set as the primary display Is the issue resolved Is this a Mac computer Perform an orientation but make sure the orientation is displayed on the projector Press spacebar to move the orientation screen between the displays Is the issue resolved Bypass any type of extenders or accessories such as a document camera Is the issue resolved Issue resolved Using a mouse or trackpad move the cursor to the primary display Is the issue resolved Issue resolved For further assistance contact SMART Technical Support There is a problem with your configuration LR60wi Troubleshooting Diagram Revision History Contact Support Yes Issue resolved Check if there are any bezels Bezel thickness cannot exceed specifications See page 3 No The LR60wi is not designed to be compatible with other IR devices and must not be used simultaneously Directly on the wall Is there a bezel on the selected surface Yes Is the less than 3 mm Remove any obstructions near or on the projected image i e screws nap rails cabl
20. ing etc Location or surface being used must be changed to be within tolerance Remove or turn off any of these IR devices Is the issue resolved 8 Installation DOEI S Is the projector image being projected directly on the wall or on some kind of dry erase board Type of dry erase board Confirm the selected surface projected area is relatively flat plumb parallel and within tolerances with the wall Are you able to complete the initial setup with 3 star rating or higher now Bezel must be removed or a new surface or location must be used Is the issue resolved Is the issue resolved Measure the flatness of the selected surface projected image Not in comparison with the wall like earlier Is the surface within the 5mm tolerance Are there any objects near the projected image that can potentially reflect the IR from the TDM i e chalk tray Are there any IR devices being used in the vicinity of the projector i e CAS speakers Confirm you are using the correct number of shims and or spacer s as well as the value of D1 D2 and D3 See p 13 Issue resolved gt LR6Owi Troubleshooting Diagram Revision History Contact Support Visit the LightRaise 60wi and 60wi2 interactive projector page for various documentation resources If the image is not being projected directly on a flat wall then we must confirm that the surface they are using i e
21. issue being used resolved Issue resolved Swap out the 3 5mm Yes stereo mini cable Is the issue resolved Confirm the computer is set to output the audio to the LR60wi Is the issue resolved Issue resolved Connect the speakers Issue resolved contact directly to the computer or speaker manufacturer an audio device Do you have sound Yes For further assistance contact SMART Technical Support SMART LSS LR60wi Troubleshooting Diagram 4 Power amp Other Home Contact Support No image i See p 60 on the PE AS LightRaise interactive projectors Users guide for further details status ofthe power LED Solid ambe Solid green Flashing amber Off Flashing green What is the status ofthe What is the status of the diagnostics What is the status ofthe diagnostics LED What is the status of the diagnostics LED What is the status ofthe service LED diagnostics EEL LED Off Flashing red on ou Off Off Solid red Flashing red The unit does The projector not have IS preparing to turn on Error fan Projector is in standby mode Unit cooling Unit is running down as expected Temperature Lamp error limit exceeded colour wheel failure sufficient power or is not plugged in LR60wi Troubleshooting Diagram Contact Support Projector is in standby mode Ensure you point the
22. olved Follow the instructions for cleaning the projector on p 47 Yes Issue resolved Is the issue resolved Power cycle the projector for 60 seconds by unplugging and replugging the power cable Is the issue resolved Yes Issue resolved For further assistance contact SMART Technical Support Room control Do you have a console that shows you responses Yes Are you seeing any responses Check your connection properties against the manual on page 82 Is the issue resolved Use a known working serial cable Is the issue resolved Yes The cable was faulty Issue resolved Serial interface Are you sending commands from a PC or a room control system Connect a PC so you can identify if an error message is generated Ensure the use ofthe correct RS232 commands as per the user manual Did this resolve the issue Incorrect configuration Issue resoVedl Bypass the room control system and follow the PC troubleshooting The serial interface of the projector acts as a Data Communications Equipment DCE device and its settings can t be configured You must configure your computer s serial communication program such as Microsoft Hyper Terminal of your room control system s serial communication settings with the following values Baud rate 19200 Data length 8 Parity bit None Stop bit 1 LR6O0wi Troubleshooting Diagram Revision Hi
23. r computer Ideally one that works on another LR60wi Is the issue resolved Issue resolved For further assistance contact SMART Technical Support LR6Owi Troubleshooting Diagram 7 2 1 Disconnect and reconnect the cable between the TDM and projector to Contact Support ensure it is securely connected Disconnect and reconnect the cable between the TDM and projector to ensure it is securely connected Is the issue resolved Change the setting to match the input video source Is the issue resolved Is the touch setting the OSD menu match the input being used Issue resolved Start the alignment process by running the connection wizard Select the LR60wi teeth 2 Refer to the LR60wi Press initial setup l and then choose Peri iis A EE textless installation guide product is being set p 29 for visuals of the up for the first time doa NC OT instructions 4 Stars The surface is within preferred limits Finger touch detection is optimal 3 Stars The surface has minor imperfections that Are you able to may affect finger touch accuracy complete the initial Troubleshoot the 2 Stars The surface has significant imperfections setup with a 3 star installation that will affect finger touch accuracy rating or higher 1 Star The surface has major imperfections Finger touch is disabled interaction is with pen only Do you have finger touch capability now Yes
24. remote to the projector sensor Turn on the projector using a known working remote Is the issue resolved To test the remote you may try to use Yes Issue resolved iton another SMART projector or take another remote that works from another SMART projector For further assistance contact SMART Technical Support y Bypass the XCP if applicable and turn on the projector Is the issue resolved Power cycle the projector Is the issue Yes resolved Plug the projector into N another wall Is the Yes Issue resolved issue resolved For further assistance contact SMART RER Technical Support power cable Is the Yes B 7 issue resolved For further assistance contact SMART Technical Support C LR60wi Troubleshooting Diagram Contact Support Lamp error Swap the lamp with a known working lamp Is the issue resolved Yes Instructions can be found on Clean the projector the LR6Owi Users Manual f Is the issue Yes Issue resolved found on p 47 resolved d Power cycle the unit Y Is the issue Yes Issue resolved resolved For further assistance contact SMART Technical i Support LR60wi Troubleshooting Diagram Revision History Contact Support Unit cooling down Allow the unit to cool down and power the Yes unit back up Isthe 4 issue resolved d Instructions can be found on Clean the projector the LR60
25. rly No For further assistance contact SMART Technical Yes LR60wi Troubleshooting Diagram Revision History Contact Support Factory reset can be performed through service menu Service menu can be accessed using navigation keys on the remote control in following order Down up up left up Issue resolved ax 1 2 Flickering image Contact Support Flickering image What kind of flickering are you seeing Projected image is flickering different colours Projector has Projector has rolling bars or sparkles and lines flickering or noise in the in the image image LR60wi Troubleshooting Diagram Monitor the issue If the issue re appears contact SMART Technical Support Monitor the issue If the issue re appears contact SMART Technical Support Yes Projector has rolling bars or lines flickering in the image Set the computer to 1280x800 60Hz Is the issue resolved Reset the projector to its default state Is the issue resolved Try using a different VGA cable Is the issue resolved Bypass any splitters or accessories such as a document camera Is the issue resolved For further assistance contact SMART Technical Support Yes Yes Contact Support Factory reset can be performed through service menu Service menu can be accessed usin
26. story See p 81 on the LR60wi Interactive Projector User s Guide Review the RS232 commands found in the user s guide Factory reset can be performed through service menu Service menu can be accessed using navigation keys in following order Down up up left up Are you seeing any responses Check your connection properties against the manual on page 63 Is the issue resolved Use a known working serial cable Is the issue resolved Power cycle the projector Is the issue resolved Reset the projector to its factory state Is the issue resolved For further assistance contact SMART Technical Support Yes Yes Yes Yes Yes Contact Support Review the RS232 commands found in the user s guide Incorrect connection details Issue resolved The cable was faulty Issue resolved Issue resolved Issue resolved LR60wi Troubleshooting Diagram Remote control Make sure the plastic housed inside the remote has been removed Is the issue resolved Confirm the remote has direct line of sight to the projector IR sensor Is the issue resolved Replace the battery remote Is the issue resolved For further assistance contact SMART Technical Support Yes Yes Revision History Contact Support Yes Issue resolved Issue resolved Any black SMART projector remote can be used 7 Finger touch or pen int
27. t j operational Power cycle the pen by turning the pen off and back Yes Issue resolved on Is the issue resolved Select the new Does the pen pen state status work now d light on the previous page Is the pen still flashing amber when in use Yes Yes For further assistance contact SMART Technical 4 Issue resolved Support max 7 2 No finger touch Contact Support No finger touch Power cycle the unit by unplugging the power and plugging it Yes back in Is the issue resolved Perform a factory reset Is the issue Yes Issue resolved resolved Launch the connection wizard Is the connection wizard able to see the LR60wi Are you connecting a direct USB cable no longer that 16ft from the projector touch port to the computer 4 Disconnect or reconnect the USB cable between the computer and projector touch port Is the issue resolved 4 Try another known working USB cable or confirm existing USB Issue resolved cable is working Is the issue resolved Disconnect and Connect a direct USB reconnect the cable Is the connection cable no longer than i between the TDM and wizard able to see the 16ft Is the issue l projector to ensure it LR60wi now resolved is securely connected Issue resolved Contact your system administrator Yes as there may be something conflicting or corrupt on your machine Try anothe
28. tact Support For further assistance contact SMART Technical Support C If another computer resolved the issue contact your system administrator as there may be something conflicting or corrupt on your machine Issue resolved onscreen instructions Is the issue resolved Connect the projector touch port directly to the computer using a USB cable no longer that 16ft Is the issue resolved Bypass all extenders and Issue resolved accessories Disconnect or reconnect the USB cable between the Yes computer and projector touch port 4 Is the issue resolved 4 Try another known working USB cable or confirm existing USB cable is working Is the issue resolved Issue resolved Try another computer Ideally one that works on another LR60wi F Is the issue resolved 4 Issue resolved For further assistance contact SMART Technical Support D LR60wi Troubleshooting Diagram Contact Support Solid amber pen _ Pen requires charging Let pen charge fully Power cycle the pen by turning the pen off and back Yes Issue resolved on Is the issue d resolved Select the new Does the pen pen state status work now d light on the previous page Is the pen still solid amber when in use Yes Yes For further assistance contact SMART Issue resolved Technical 4 Support A
29. wi Users Manual Is the issue Yes Issue resolved found on p 47 resolved Power cycle the projector Is the A Yes Issue resolved issue resolved For further assistance contact SMART Technical Support LR60wi Troubleshooting Diagram Contact Support Unit is running as expected Yes Select the most appropriate symptoms on the main page LR6O0wi Troubleshooting Diagram Contact Support The projector is preparing to turn on Wait for the projector to power on Is the Yes issue resolved Try a known working remote to turn on the projector Is the issue resolved Yes Issue resolved Reseat the lamp cover and power 7 cycle the projector Yes Issue resolved Is the issue resolved Select the most appropriate symptom on the main page Does it continue to try and power on Yes For further assistance contact SMART Technical Support LR60wi Troubleshooting Diagram Contact Support The unit does not have sufficient power or is not plugged in Unplug and replug the projector in to the power outlet Is mee the issue resolved Plug the projector into a different power outlet Is the issue resolved Yes Issue resolved 5 i For further assistance wap the power contact SMART ous ul Technical Support OR A d power cable Is the issue resolved For further assistance contact SM
30. work administrator as the network refused the IP Manual IP Did the IP address stay and is projector connected Are you able to ping the IP address from a network PC Assign the IP again May be a DHCP Server Not connected Try DHCP connection Revision History Contact Support Network Network settings can be found on the Users Manual Try assigning an IP to the projector DHCP Did the IP address stay and Ves projector IS connected Does the PC get an IP assigned when plugged into the network connection Consult your network administrator as there is no DHCP server on the port Consult your network administrator as there is no DHCP server on the port vy LR60wi Troubleshooting Diagram Issue resolved Consult your network administrator IP assignment may be restricted to Mac addresses Not connected Try manual IP connection Notconnected For further assistance contact SMART Technical Support g 3 Audio Contact Support Audio No sound feedback r noisy audio LR60wi Troubleshooting Diagram 3 1 No sound Contact Support No sound Factory reset can be Power cycle the unit and performed through service menu Service menu can be RAS SSSR ee using navigation the service menu i Yes Issue resolved keys in following order BE T H Down up up left up
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