Travel Agent User Manual - Fred. Olsen Cruise Lines
Contents
1. 4 Previous Your Requirements Step 1 of the Booking Process Once you have selected a cruise to book you will see the following Resel velit Juin es u B ati it Hees Bete A ge Your Cruise Price Accommodation Your Details Payment Ereti Please mule Hal Iis rumberis ior general reservaton queries Guest requirements of your booking Mon Fri 02 00 20 02 u sa ens Please note The booking process normally taxes around minutes You have a maximum of 30 minutes to make the booking before your chosen cabin will be released or re sale Technica H2 pline Please dick hae loread lhe Ondine Buoking Syslem Guidkenes piw bo making you bee Kine 01473 292277 Please note hat inls rumberis for lechnizal Number of Guests Close cueries only 9 Help information Adults z D M1321 Oceans Club Close Destination 4 gh ights amp Lowlancs Le Helo information EF W Departs 22 98 2013 Fary of your party are cuanty Oceans Mer bers please enter their Mer bersFip numoers below These will be Used lo susuta lhe conecl pricing end berneiils are applied lo sour booking Duretion 4 Oceans Club No Sp Braemar lt ouest SLmmary Mone Cruise Voucher Promotional Code Cabin Mane entered 4 Previous Soccal Requests Yone selected Key Booking Points Once you have selected the booking requirements you will see a page s2. ee all appropriate travel cancellation medical and repatriation liabilities for the holiday Details must be provided prior to travel Please provide details of the next of kin for this guest who is not travelling with this party tene a Please select the prefered bed configuration for your cabin from the hst All cabins have twin beds fied or pullman Suite accommodation may offer twin or double beds Please indicate below if you would like the beds to be converted to a double lf a cot is required for an infant please request it from here A Bed configuration selection is only required if you wish to change the setup of your cabin Bed Configuration No Chan al v Cruise Voucher Close r E Help information lf you have a Cruise Voucher please enter the number below Second Guest Close E Help information om Tick here to copy Sumame Address and Telephone details from the lead guest Onhy use this functionality if this quest resides at the same address as the lead quest El Title A w Gender Mae Female wla Dining amp Special Requests In this section you can add dining preferences On the following page you can select special requests such as chocolates and champagne or request a table size Any costs will be added to the total price of the cruise Dining Requests Close Please indicate your preferred dining sitting and restaurant Whilst we endeavour to accommodate all requirements we are unable
3. 0 7 H Inside 1 799 00 1 209 00 nee 1 139 00 1 239 00 E m3 Fred Deen Cruise Lines Limited 7 of Da 2013 10 08 10 Your Details Step 3 of the Booking Process KS Fred Olsen Cruise Lines Need Help With Your Details Your Booking a Your Cruise Price Accommodation Your Details Payment Booki Complete Guest details Please fill in the information below which is required to complete your booking Technical Helpline 01473 292277 You will be sent a Guest Information Form in due course which will ask for any oustanding Please note that this information This must be completed before your Cruise Tickets will be issued number is for technical UENES only All fields marked with an asterisk are mandatory Mon Fri 08 00 77 0 Please enter all information exactly as it appears on your passport AGIS Fred Olsen Sales Account Lead Guest Cruise Details re ID M1321 Destination Highlight Lev ends ks ded yf Birth 7 z Jam piii Title Gender Cwsle O Female Nationality r Occupation Postoode B Country H Cabin Grade BC Balcony Cabin 052 Country of Residence Select Special Requests None selected eS a O se moer TTT Emmen oee applicable Oceans Advanced Booking Discount NE NV SS Passport Expiry Date kan a ee a re gl sils Le 2 Quel RL Uae Se 5 LSS GUL Levi USS EAN re eS IIS Se
4. E Bath Travel Service Complete the Guest Information Form GIF Ltd Booking Ref PETHEX Summary Cruise Details Holiday L1315 Norwegian Towns i Balmoral CM zo 11315 Ship Departs 19 Sep 2013 2 Destination Morvegian Towns Erkan E Nights EJ Departs 19 09 2013 Dining First 18 15 Guest Summary 1 Adult Duration amp Fare v Ship Balmoral Fare Code LSV 2004 TT Guest Summary 1 Adult Fare Description Circle Of Friends 51 50 frm GEF 1199pp K Fights Nore entered Cabin A Cabin Grade SI LOA Inside EE Special Requests Table for E Number TEA req d ino gte MEA NENE AE rn teow oa pee Renan tow tea tow toons Guests Show Ilinsrany 5 Booking Summary sonen inde Modify Mrs Peggy Jenkins 3 May 1933 20 Handy Hints and Tips DO S gt If you make a mistake Do always use Start Again gt Do remember that prices shown are based on Standard Occupancy e g Two people in a cabin gt If you are booking a twin cabin for a single passenger Do always click on Show Prices to show the Sole Occupancy supplement gt If you forget your password Do click on Forgot Your Password where you log in and you will be prompted to enter your email address for your TAC login and to send the request An email will then be sent to the submitted email address and instructions to reset the password gt Doremember that you can download a user manual to help you through the booking process Just click on the icon Download Online book
5. Find and Book a Cruise The Find a Cruise section allows you to search for a cruise by the cruise code or alternatively by filling in details about the cruise e g ship name departure date region etc Available Cruises Once you have entered search details for a cruise on the above screen and clicked the NEXT STEP button you will see the results of the search in the screen as follows if ij Page Safety LE And 9 Cruse Frec ben Cruise Lines Linked kX Fred Olsen Cruise Lines fF Return to boskinghomepage A Call Us 44 0 1473 742424 Need Help With Find a Cruise Your Booking Reservatinn Frauines 01473 42424 Please enter the details cf the cruise you woud like to book then click Next to search Please enter gt ease nule thal this lhe Cruise Code I known Allernalively please erler an approxi nale cepa ee dale and ulher qumberic for general aptonal qualifiers eservat on queries Monn 00 00 20 00 gai 09 09 17 00 Find a Cruise Sum SULU 16 0J e Help infu oomen lon Technical Heloline 04473 2902277 Guise Code ey M1405 ease note inat this wumber iz for techn cal queries only Mon Fri 09 00 17 00 Alternatively please enter an apfroumate depart ne dae ard other aptinnal qualtars LOFT TOOT Retail Ltd Zhi Nane Any Ship w Jepanue Dete Jaratiar Slo cf Guests Zen Anywhere
6. IK Fred Olsen Cruise Lines F OCAL ONLINE BOOKING MANUAL Notes before you Start Please note when using the BACK STEP amp NEXT STEP buttons in the application these are not to be used in the same way as you do when using the Internet Explorer BACK amp NEXT buttons Where possible use the START AGAIN button when starting a new booking Cy Start Again Agent Bookina Menu This menu offers 2 options Find a Booking and Find a Cruise E Book Onine with F OCAL Fred Clsen Cuise Lines Li ai dh Pager Safety aS Fred Olsen Cruise Lines ft Return to bookinghorrepace gt Call Us 44 0 1473 742424 Your Booking Need Help With Book Online with F OCAL B i 7 Reservation Enquiries 01473 742424 Fred Olsen Cruises Agents Link It s easy to use and FREE Please noe thai this number is for general rese vation queries Great benefits of booking online Mon Fri 08 00 20 03 Mo Liceise required Sat 09 00 17 30 Free to use and view Sun 10 0 16 00 Search and retrieve ALL bookings your agency has made Modify your existing bookings charces may apply Technical Helpline nh no HO Add bocking requests 01473 292217 Select cabins by deck Please noe thal this Fassy to view deck plans number is for technical Excellent search facilities queres orly Find a Cruise Find a Booking Mon Fri 09 00 17 00 LO177 TCCT Retail Ltd ft ft FIND A BOOKING How to
7. ability window appears when the Print Summary button is selected in the accommodation page above giving you a breakdown of grades brochure prices and any deals you have selected To view details of the cruise name number of nights etc you will need to click on the icon Please note the below ship holiday departure duration and guest information will not show until hardcopy is printed out Grade Availability Fred Olsen Cruise Lines Lindted hipi ww w redo lsencruises cow FOCAL Grade Availability M Fred Olsen Cruise Lines Grade Availability Prices based per Adult at standard occupancy Printed on 18 June 2013 at 10 07 Ship Boudica Holiday D1329 Xmas Cruise Currency GBP Departs 2412 2013 Duration 10 mighis Guests 2 Adults Grade Description Brochura Price Drinks Package at GBP10 00pppn CW Owners Suite E4 469 00 4 569 al PS Premier Suite 3 729 00 3 820 00 Ms Marquee Suite 3 209 00 3 308 00 55 Superior Suite EZ 649 00 Fo 049 00 E BS Balcony Suite E2 509 00 EF 609 00 DS Deluxe Suite 2 239 00 cz 339 00 JS Junior Suite 2 049 00 2 140 00 il EC Balcony cabin 1 900 00 2 008 00 E A Superior Outside 1 809 00 1 905 00 _ B Superior Culside 1 609 00 1 788 00 Ee Superior Outside 7639 00 1 739 00 D Oudside 1 479 00 1 578 00 E Outside 1 389 00 1 459 00 F Outside 1 320 00 1 429 0
8. age ZB Call Us 44 D 1473 742424 Need Help With Your Cruise Price Your Booking Resevaion Enquines pica ents MR Accemmwvdatiun Your Details Payuvent eN 01473742424 E Flcaze note that this numbers tor ger eral i resevvation queries Available offers on your cruise Mon Fri 08 00 20 00 Sat NAMO 170I The following offers are curremily available on your selected cruise Please select up to two offers Sun O 00 76 00 rom which you will be able tc compere against the brochure orice Cn the ollowing page yeu will hen be able to select your chosen cabin grade and orice Tec nical elpline 01473 2922777 We will aways show you the brochure prce so that you can compare any discounts with our Flease note that this standard pricing num Der is fer technical queres only a Mann USD TH Available offers LOAF TOOT Retail Lid Brochure Price Cruise Details Brochure Frize Pi zo wiso2 Dnnks Package t GHPZYoppn q Dest nation Soler Eclipse D AMNKS PACKAGE A drinks packace charged al GBP 29 00 per adult ser night applies Cri drenioutk Free COMplisiiy ul seleded beers wines spinls amp sonl dirks Tans aid coilions apply please ass iu ceils ur Ed Departs 16 03 2015 visit www fredolsenciuis2s conAll Inclusive Terms Duration 14 Vv Ship Black Welch 4 Previous Next TT Guest Summary 2 Acults xK Fligh
9. bin Please select the cabin grade offer combination that you would like to book Prices displayed include all port and airport taxes Click here to view the Ship s Deck Plan Prices based per Adult at standard occupancy Drinks Package GEP pppn 124500 O H co H c H oH E o E o E o H o H 3 Description Brochure Price Superior Suite 1 089 00 O E E Balcony Suite 979 00 Oo il 1 135 00 Deluxe Balcony Cabin ES5S 00 E1 015 00 Superior Balcony Cabin 739 00 E55 00 Balcony Cabin 759 00 515 00 Lange Superior Outside Twin 729 00 ESES 00 Superior Twin Outside 709 00 E55 00 Superior Twin Outside 665 00 825 00 Hh hl fl MO HI Superior Twin Outside E645 00 605 00 Twin Outside 599 00 755 00 EE DE Se Se a ED 715 00 Twin Outside 559 00 o H o E o E o H o B A Cabin Mere entered Twin Outside 529 00 EGET 00 Special Requests Mone selected oHHEEBHEREHRHE ESE Twin Inside 515 00 675 00 o Oo oo Twin Inside E479 00 635 00 ER Twin Inside 445 00 o H c Show Prices including amy applicable Dears Advanced Previous Pant Summary excluding sm You will have two or more columns in front of you depending on the deals chosen The first column on this example displays the brochure price The second column will display the brochure price
10. combined with the drinks package This feature allows you to compare the best deal for your client Tick the box of the cabin grade you would like to book If you have a specific cabin in mind or would like to refine your search please see next page If you wish to choose a specific cabin number you can tick the box located at the bottom of the page and type in this number in the box provided See below example g Show Prices including army applicabl Oceens Aivanced Booking Discount applicable Oceene Advanced Booking Discount Print Summary esocheding arny Deck and Cabin Preferences Help information Please select the deck you wish to stay on and any cabin features you may require Using the filters below you will be able to refine the cabin search to specific decks and or cabin features If an exact match cannot be found using your requested filters then other cabins will be offered Cabin Preference 4 7 No Fiter Required Mt 9 Help information lf you would like to reserve a specific cabin then please enter its number below lf the cabin is not available you will be offered a number of altematives When choosing a deck or cabin preference you will be shown the first 9 cabins in selling sequence of the best available If you the cabin number you want does not show under best available you can enter the cabi
11. d with an asterisk are mandatory Technical Helpline 01473 292277 Please note that this Your Contact N number is for tachnical queries anly vat Help information ee a i pe FO255 Reader Offers Ltd Cruise Details Once this button is pressed your booking will be confirmed Cancellation charges will apply if your bookingis subsequently cancelled Book Now g Destination Higalichts amp Lowlands Once you have entered the agent s contact name click on Book Now You will see a confirmation page with the booking details in the next step of the booking process Please note that once you click on BOOK NOW the booking is confirmed Should you wish to amend the booking charges will apply as per our Terms and Conditions ae Complete Step 5 of the Booking Process You have now completed all necessary information for the booking Your Reservation This page shows details of the reservation If you have provided us with your agents email address you will receive an email confirmation shortly if not then a confirmation will be sent in the post Need Help With Your Booking Reservation Enquiries 01473 142424 Please note that this number is for general reservation queries Mon Fri 08 00 20 00 Sat 04 00 17 00 Sun 10 00 16 00 Technical Helpline 01473 2922 7 Please note that this number is for technical queries only Mon Fri 09 00 17 00 Fo255 Reader Offers Ltd C
12. fred Pamela Linda Kathleen Margaret Booking Reference ATOL O 27161 PEF446X ME20793 KWO4240 MN46504 OFO3457 KY47244 KYS 7041 ME13723 LM41140 NO40022 NN394505 KQ16112 Holiday L1303 L1315 L1217 L1217 1215 L1215 L1212 L1211 L1212 L1211 L11211 L1205 Lit Departs 14May13 19Sep13 030ct12 030cti2 28u12 2oAug12 O3Aug12 20Jul12 O3Aug12 20Jul12 20Juli2 12May12 2fsepi The bookings with BKD next to them are booked The bookings with CNX _19 Grade Cabin Sl TBA sl TBA 50 TBA 50 TBA LOL TEA LIL TBA 50 TBA 50 TBA 50 TBA 50 TBA LOL TBA ol TBA S TBA next to them are cancelled To select the booking to amend modify tick the select field and press next step Status Select BKD BKO BKD BKD BKO BKD BKO BKD BKO BKD BKO BKO BKD Se EE AE A EE NT A AE Booking Summary The Booking Summary section gives you all of the details of the booking that you can modify Pearle ee Find a Booking Your Booking l Reservation Enquiries ns 01473 742424 Booking summary Please note that this These are the details of your selected booking Choose Modify to make a change or Cancel Booking Balance Technical Helpline Balance Outstanding 1 013 15 01473 292277 Details Balance Due On Or Before 21 Jame 2013 Please note that this i tor technical Add booking details 14249 R
13. imilar to the one below outlining key information about the booking This information is to be relayed to the guest If you are booking a fly cruise you may also see an information box like the one below with information that needs to be relayed to the guest X Fred Olsen Cruise Lines Online Booking System Guidelines _ Key booking points Your standard payment and deposit terms apply The total party size in a booking is limited to 5 quests Only single cruise packages can be booked online for back to back cruises please contact reservations on 01473 742424 Your standard cancellation and amendment fees apply f you have one of the following requirements then your booking will need to be completed by one of our reservations staff on 01473 742424 Ifthe total party size exceeds 5 quests fyou require to book multiple cabins on one booking Ifa member of the party has a dietary requirement fa member of the party has a medical condition which may necessitate special treatment or assistance during cruise Ifyou wantto book a cruise that is within 5 days ofthe departure date Accommodation Step 2 of the Booking Process Once you have entered the requirements of the booking you will see a page similar to the one below Your Cruise Price RE Your Cruise ar ce Pred Gsen Cruise Lines Lmted Ei 0 2 Fage Safety AS Fred Olsen Cruise Lines P Retumto bookinghomep
14. ing manual in the Travel Agent Centre DON TS gt Don t use the forward or back buttons at the top of your screen always use the last step or next step button at the bottom gt Don t navigate away from the Travel Agent Centre When you log in if you go to look at other areas e g Shore Excursions itineraries Ship Information etc this will take you out of the Travel Agent Centre Please remember to log back in again before you make a booking ey ae
15. ining requests Fred Olsen offer a number of Special Requests such as Birthday Anniversary and Spa packages technical Helpline designed to enhance your cruise experience Please browse from the selection below to add these 01473 292277 to your booking Please mote that this 5 for technical To add a Special Request select the service from the drop down menu and then add the recipient wy details and date required before clicking on the Add button This date will be the date the Service is provided on the ship Your request will be displayed below and you may add other requests as required AGIS Fred Olsen Sales Account To delete tems simply click on the Remove button Once you are happy with your selection please click on the Next button at the bottom of the page Please note that you are able to add multiple Cruise Details special Requests to this page if required Eal ID M1321 Please note Some special requests are complimentary whilst others which are package based carry a Destination small additional charge Highlights Lor lands lf you do not wish to add Special Requests please click the Next button at the bottom of this page Q Please note Fresh flowers can onby be requested on the embarkation start date of the cruise Departs 23 08 2013 Duration 4 Please note Onhy select one table request from the list v Ship Basmar it Guest Summary 2 Adults has Fights None entered Special Reque
16. n number in the specific cabin number field Need Help With Your Booking Reservation Enquiries 01473 742424 Please note that this number is for general reservation queries Mon Fri 08 00 20 00 Sat 09 00 17 00 Sun 10 00 16 00 Technical Helpline 01473 292277 Please note that this number is for technical queries only Mon Fri 09 00 17 00 AG9999 Fred Olsen Sales Account Cruise Details Accommodation Your F 5 Requirements Your Cruise Price omen Your Details Your cabin selection Please click on your choice of cabin from the list below Notes are sometimes included where cabins are not standard To view the Ship s Deck Plan please click on the Deck name next to the cabin number Deck Cabin Number Features Notes Select Max 2 people Bridge 7052 Request a Cot Convert Twin Beds to Dbl Bed Max 2 people Lido 56054 Request a Cot Partially Obstructed View O Convert Twin Beds to Dbl Bed Previous Next Show Prices The Prices window appears when the Show Prices button is selected in the above accommodation page once a cabin grade and deal is selected it gives a breakdown of the prices kX Fred Olsen Cruise Lines f Guest 1 Guest 2 Total Main Package Cabin Price 759 00 759 00 1 518 00 Total i 1 518 00 Agent Details Deposit Amount 227 70 Balance Due 1 518 00 Print Summary The Grade Avail
17. nd a Booking Technical Helpline 01473 292277 Please note that this number is for technical queries only Booking Reference Mon Fri 09 00 17 00 Alternatively please enter the lead quests surname and other optional qualifiers F255 Reader Offers Ltd Ship Name Departs On Departs Between Booked Between Agents Contact Name Previous 18 Your Bookings Once you have filled in the desired criteria click the NI follows kX Fred Olsen Cruise Lines tt Return to booking homepage amp Call Us 44 0 1473 742424 XT button to return the booking results as Need Help With Your Booking Reservation Enquines 01473 742424 Please note that this number is for general reservation queries Mon Fri 08 00 20 00 Sat 09 00 17 00 Sun 10 00 16 00 Technical Helpline 01473 2922 7 Please note that this number is for technical queries only Mon Fri 09 00 17 00 14249 RE Bath Travel Service Ltd Find a Booking Your bookings These bookings match your search criteria Please select one of the bookings and click Next to see the details Bookings shown in red have incomplete quest information Surname Jenkins Jenkins James Jackson Jackson Jones Jackson Jackson Julius Jackson Jordan Jefferies James Forename Peggy Peggy Margaret Kathleen June Dawn Kathleen Kathleen June Wini
18. onths from the return date of the cruise You must have adequate travel insurance in place prior to departure Your insurance should be valid for the entire duration of your holiday and include cover for all destinations that your cruise will be visiting lf you have any disabilities that Fred Olsen should be made aware of please contact one of our cruise consultants on 01473 746175 Cli have read and agree to abide by the terms and conditions of booking AX Fred Olsen Cruise Lines Prices Guest 1 Guest 2 Total Main Package Cabin Price 396 00 396 00 792 00 Special Services Extras 16 00 Total 808 00 a Ke Agent Detaits ama Deposit Amount 772 80 Balance Due 808 00 iS If the guest is happy with the payment check the box to agree to the Terms and Conditions and click NEXT Your Contact Name Please supply your name as the contact for this booking AS Fred Olsen Cruise Lines P Return to booking homepage Call Us 44 U 14 3 42424 Need Help With Payment Your Booking Reservation Enquiries sel Your Cruise Price Accommodation Your Details Payment Broa Reguirements ee eines Compete 01473 742424 Please note that this number is for ceneral reservation queries Your contact name Mon Fri 06 00 20 00 Sat 09 00 17 00 Please enter your contact name ou can then use this when searching for bookings sun 10 00 15 00 All fields marke
19. ruise Details re ID M1321 Destination Highlights amp Lowlands Departs 23 08 2013 Duration 4 v Ship Braemar rT Guest Summary 2 Adults K Flights None entered Ay Cabin Grade A Superior O S Cabin 6038 sie M l Mee eee Klee l Booking Complete Your Requirements Your Cruise Price Accommodation Your Details Booking Your reservation is now complete thank you for choosing a Fred Olsen cruise Booking complete An agent and guest confirmation will be sent to you in your normal format shortly You may also like to print this page for future reference Click Completed to return to the Booking Homepage Your Balance Payable is 1 470 50 Balance due on or before 19 July 2013 Your reservation number is PK15535 Please keep a note of this reference and quote it in all correspondence regarding this booking Lead guest Name Miss EVIE TEST WILLIAMS Address Telephone 01473 292 2311 Email Address Date of Birth 29 October 1993 Insurance Company Insurance Policy Number Emergency Medical Contact Number Nationality British Once you click on COMPLETED you will be directed back to the Agent Booking Menu This is the end of the booking process _17 How to Find and Amend a Booking Click on the A BOOKING button and you will see the following screen This form allows you to search by Booking Reference or by gues
20. s None entered This stage shows the optional discounts of the cruise selected If you select an Anchor fare please be mindful that the guest will be asked to pay a supplement for their chosen dining This can be added at the end of the booking or via our reservations department 0800 0355 150 In addition to this ensure that the full terms and conditions are relayed to your guest Paying particular attention to payment details Once you have completed the above screen you will see the screen below This may take a few moments to load whilst it is processing your request Your Cabin Grade Once the request has been sent you will see a screen similar to the one below This screen gives you a choice of available cabins kX Fred Olsen Cruise Lines fb Return to booking homepage Call Us 44 0 1473 742424 Need Help With Your Booking Reservation Enquiries 01473 742424 Pease mote t feat thts Mon Fri 08 00 20 00 Sat 05 00 17 00 Sun 10 00 16 00 Technical Helpline 01473 292277 Please mote that this d gt number 1 far technical ee NS Ke _ Tai E en a nes Cm Mon Fri 09 00 17 00 LO177 TCCT Retail Ltd Cruise Details CM ww m1321 Destination Highlights Lor lands Ea Departs 23 06 2015 Duration 4 Vv Ship Greemar TT Guest Summary 2 Adults has Fights Hone entered Accommodation Your Requirements Your Details Campi Your Cruise Price ME erie Choosing your ca
21. st My Cabin Grade SOS Supenor Pahin mutzide TAA Cabin Guest Date Special Requests None selected You have curenth selected the following Special Requests to be added to your booking You have not made any Special Requests _14 Payment Step 4 of the Booking Process This page will give you a breakdown of the payment details of the booking Payment Calculation Your Booking Requirements i z y Your Cruise Price Accommodation Your Details Payment Complete Payment calculation To complete your reservation and reserve your chosen cruise you are required to pay a 15 di plus the full price of any Special Requests you have added to the booking Full payment is requ the booking is within 90 days of departure or when booking selected special offer fares where f payment is required at the time of booking Please Note 100 cancellation charges will apply t bookings on these selected special offer fares Please check the Terms and Conditions of these fares for full information Balance 806 00 Total Cruise Cost 808 00 Please be aware of the following notes that apply to the accommodation you are booking 0 Please note Check for tender ports that may restrict guest going ashore Please ensure that you have read our terms and conditions and in particular acknowledge the following important notes All guests must have a current passport which must be valid for at least 6 m
22. t details and other cruise details X Fred Olsen Cruise Lines fb Return to booking homepage Call Us 44 0 1473 742424 Need Help With Your Booking Book Online with F OCAL Reservation Enquiries 014 73 42424 Please note that this number is for general reservation queries Fred Olsen Cruises Agents Link It s easy to use and FREE Great benefits of booking online Mon Fri 08 00 20 00 Sat 09 00 17 00 gun 10 00 16 00 Mo License required Free to use and view Search and retrieve ALL bookings your agency has made Modify your existing bookings charges may apply Ability to cancel bookings Add booking requests Select cabins by deck Easy to view deck plans Excellent search facilities Technical Helpline 014 73 2922777 Please note that this number is for technical queries only h G h G Mon Fri 09 00 17 00 F9255 Reader Offers Ltd AS Fred Olsen Cruise Lines ft Return to booking homepage Call Us 44 0 1473 742424 Need Help With Your Booking Find a Booking Reservation Enquiries 01473 742424 Please note that this number is for general Please enter the details of the booking you would like to find then click Next to search Please enter the Booking Reference if known Alternatively please enter the lead guest s surname and other optional qualifiers reservation queries Mon Fri 08 00 20 00 Sat 04 00 17 00 Sun 10 00 16 00 Fi
23. to fulfil all requests and do not guarantee your requested dining arrangements Preferred Dining Time O First Sitting 6 75pm second Sitting 6 30pm Preferred Restaurant any Grampian Restaurant Thistle Restaurant If booking on an Anchor fare you will see the below screen Please advise guests of dining supplement incurred should they wish to choose their preferred sitting Dining Requests Close Under the terms amp conditions of the fare you have selected the dining sitting will be advised within the cruise ticket Ifyou would like to pre book your dining sitting please select the required dining sitting below Restaurant Sitting Price Confirm Thistle Restaurant FIRST 16 30 6 00 per person Add Dining Thistle Restaurant SECOND 20 30 8 00 per person Add Dining You have currently selected the following Dining Requests to be added to your booking You have not made any Dining Requests 13a Special requests Scenario If you have two couples on one booking and only one couple require a special request package this section is where you would enter their cabin number and add on the package You can select a date from the drop down menu for birthdays anniversaries etc KS Fred Olsen Cruise Lines P Return to booking homepage M Call Us 44 0 1473 742424 Need Help With Your Details Your Booking and Your Cruise Price Accommodation Your Details Payment Booki Complete special and d
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