User Guide - Branch CMS
Contents
1. Since some recipients cannot receive HT ML formatted messages you may prefer to use the plain text editor 1 To indicate HTML or plain text as your preferred default editor select Tools Account Settings 2 Select and expand your mail account located in the left sidebar pane 3 Click the Composition amp Addressing link 4 Choose one of the following e If you want to use HTML formatting by default check the Compose messages in HTML format box e If you want to use plain text editing by default clear the Compose messages in HTML format box 5 Click the OK button Switching Between HTML and Plain Text If HTML is your default editor you can switch between the HTML and plain text editors while creating your message Select Options Format and then select one of the following e Auto Detect Mozilla Thunderbird will automatically select an appropriate format e Plain Text Only Messages will be composed as plain text and can be opened and read with any mail program e Rich Text HTML Only Messages will be composed as HTML text only Some recipients may have trouble opening and reading the message e Plain and Rich HTML Text Messages will contain both plain text and HTML formatting information All recipients will be able to open and read the message but the message file size will be larger to accommodate the extra information Images Inserting an Image 1 To insert an image into th2. Mozilla Thunderbird will attempt to complete the address with a matching address in your address book To accept the suggested match press the Enter key Or if several matches appear select the desired address and press the Enter key Pli webmail us ad Planning Team lt Planning Team gt Organizing Messages Creating a Folder Your mail account will by default have several folders Inbox Unsent Messages Drafts Sent and Trash To further organize your email you can create new folders 1 To create a new folder select File New New Folder The New Folder dialog box will appear Local Folders Ele Inbox 6 Personal Mail E Work Mail 2 Inthe Name box enter a name for the git Minar Mesa folder Bt Drafts Ay Trash 3 Click the Create as a subfolder of drop down menu and select a folder from the resulting list 4 Click the OK button Renaming a Folder 1 Right click the folder you want to rename as it appears in the Mail Folders pane 2 Select Rename Folder from the pop up menu 3 Enter a new name in the field provided 4 Click the OK button Filing a Message e To file a message into a folder click and drag the message from the Message List into a folder in the Mail Folders pane Move To 2 News amp Blogs gt Label j smith mydomain com gt Mark eS Local Folders 4 Inbox gt Save As Print Preview a Drafts Print Sent Delete Messag
3. Inthe Address Book Name window enter a name for the new address book 3 Click the OK button The address book will appear in the Address Book pane Note To edit the address book name double click the address book Creating an Address Book Card 1 In the Address Book window click the New Card ee button 2 Click the Add to drop down menu to select the address book in which you want to store the new card New Card for James Clark 3 Enter the contact s information in the fields provided messages formatted as 4 Click the OK button e lnm Note To edit the address book card double click the address book card as it appears in the card list Adding a Sender to the Address Book When you receive a message you can add the sender to the address book 1 To add a sender to the address book click the sender s name as it appears in the message 2 Select Add to Address Book from the resulting menu 3 Click the Add to drop down menu to select the address book where you want to store the new card 4 Enter the contact s information in the fields provided 5 Click the OK button Copyright 2006 Document Authors Some Rights Reserved Creating a Mailing List When sending messages regularly to a group of recipients it is convenient to create a mailing list 1 Inthe Address Book window click the New List 7 button 2 Click the
4. or open the message you want to delete 2 Click the Delete Xx button Note To retrieve a message from the trash click the Trash folder as it appears in the Mail Folders pane Then click and drag the message to another folder Creating a New Message A 1 To create a new mail message click the Write wae button The Compose window will appear 2 To send mail from a different account click the From drop down menu and select an account from the resulting list 3 Enter recipient email address es in the Addressing area located to the right of the To button Separate multiple email addresses with a comma Copyright 2006 Document Authors Some Rights Reserved Document Updated 1 06 4 Enter a description of Compose Customer Testimonials File Edit View Insert Format Options Tools Help your message inthe i wp 0 8 B Send Contacts Spell Attach Security Save S u bj ect b OX in From John Smith lt john smith mydomain com gt v To hrice mydomain com v Ce 8 jsmith mydomain com 5 Enter the text of yo u r m ess ag e i n th e Subject Customer Testimonials What Makes A Really Happy Customer message body I spent more hours than I care to admit surfing blogs one week not too long ago I had made a PubSub feed on the words customer service I read through everything it hit hundreds of items My goal was to find patterns of root causes of customer s reactions t
5. the SMTP server name i e smtp emailsrvr com instead of the secure server name i e secure emailsrvr com when the SSL button is selected Possible solution Refer to the outgoing server settings on this page to confirm that you are using the correct server name Knowledge Base Mozilla Thunderbird s online MozillaZine Knowledge Base contains solutions to additional issues and frequently asked questions To access Thunderbird help select Help Mozilla Thunderbird Help Copyright 2006 Document Authors Some rights reserved This work is licensed under a Creative Commons License http creativecommons org licenses by nc sa 2 0 Mozilla Thunderbird is a trademark of the Mozilla Foundation Setting Up Mozilla Thunderbird 1 0 Technical Manual Configuration and Setup Setting Up Mozilla Thunderbird 1 To set up your mail account open Mozilla Thunderbird 2 Select File New Account 3 The Account Wizard will appear Navigate through the following wizard windows New Account Setup Window Click the Email account button Identity Window 1 Enter your name in the Your Name box This is the name that will appear in the From field of the messages you send 2 Enter your email address in the Email Address box e g myname mydomain com Server Information Window To use the POP server 1 Click the POP button Select the type of incoming server you are using 2 Inthe Incoming POP IMAP Enter
6. the name of your incoming server for example mail example net Incoming Server pop emailsrvr com Server box enter the name of the POP server pop emailsrvr com To use the IMAP server 1 Click the IMAP button Select the type of incoming server you are using POP IMAP 2 Inthe Incoming Enter the name of your incoming server for example mail example net Incoming Server imap emailsrvr com Server box enter the name of the IMAP server imap emailsrvr com Comparing POP and IMAP POP e Best when you will be primarily accessing your mail from a single location like your office or home When you leave your office or home you can still access your mail from a web browser e Messages are downloaded to your computer so you don t need to worry about exceeding the size of your mailbox e When accessing your mail account through a web browser you may not see previous messages that were downloaded to Mozilla Thunderbird Copyright 2006 Document Authors Some Rights Reserved Document Updated 1 06 If the Outgoing Server box is available enter the name of the SMTP server smtp emailsrvr com If the field is not available Mozilla Thunderbird will use the default outgoing server User Names Window Enter the i user name given to you by your email provider for example jsmith Incoming User Name myname mydomain com Enter the outgoing u
7. with a comma 4 Make changes to the description in the Subject box as desired 5 Enter any accompanying text in the message body 6 Click the Send 6 button to send the message Note To control how messages are forwarded select Tools Options Click the Composition button and then make changes in the Forwarding Messages section HTML Using HTML Format When you use the HTML editing format for creating your message you have access to advanced formatting tools For example you can use a variety of fonts and font colors create bulleted and numbered lists and insert images and tables Compose Customer Testimonials File Edit View Insert Format Options Tools Help s u 7 A l end Contacts Spell Attach S From John Smith lt john smith mydomain com gt v To FE hrice mydomain com y Cc A jsmith mydomain com What Makes A Really Happy Customer I spent more hours than I care to admit surfing blogs one week not too long ago Ihad made _ a PubSub feed on the words customer service I read through everything it hithundreds of items My goal was to find patterns of root causes of customers reactions to customer service experiences Here is what I can share in order of importance 1 Successfully resolving the problem 2 Meeting explicit or implied commitments 3 Responding in a context appropriate amount of time Setting HTML or Plain Text as the Default Editor
8. 4 button to clear the search Note For more advanced searching tools select Edit Find Search Messages Tools Using Sending Features When you are composing a message you can make changes to the default sending options For example you can request a Return Receipt or assign a priority level In the Compose window select one of the following from the Options menu e Check Spelling Checks the spelling of the text in your message Options Tools Help e Quote Message Places quote Check Spelling Ctr K markings around the original text when Quote Message you are replying to a message Feim Ferai e Return Receipt Attaches a return EEs receipt to the message Character Encoding Send a Copy To e Format Allows you to control the Security editing format of your message e Priority Assigns a priority label to your message marking the message as Highest High Normal Low or Lowest priority e Character Encoding Enables you to select from a variety of language character sets e Send a Copy To Sends a copy of the sent message toa folder other than your default Sent folder e Security Provides various security options for sending your message including encryption and digital signatures Shortcuts The following are keyboard shortcuts for Windows Linux and Mac users Mac uses a Cmd key instead of Ctrl and also Return instead of Enter Shortcuts below display Cm
9. Add to drop down menu to select the address book where you want to store the mailing list 3 Enter the list name nickname and description of the mailing list in the fields provided 4 Enter the email addresses you want to include in the mailing list Press the Enter key after each entry 5 Click the OK button Note To edit the mailing list double click the mailing list name as it appears in the card list Searching for an Entry To search for an address book card enter the name or email address you want to search for in the Name or Email field located above the card list As you type Mozilla Thunderbird will begin displaying matching items Click the Close EJ button to clear the search Note For more advanced searching tools select Edit Search Addresses Addressing Tools Sending a Carbon Copy or Blind Carbon Copy 1 To send a carbon copy or a blind From ESSA kee carbon copy of a message you are composing click the To button located in the Addressing area 2 Select Cc or Bcc from the resulting menu Newsgroup Followup To 3 Enter email addresses in the area to the right of the Cc or Bcc button separating multiple email addresses with a comma Note After entering an email address in the first address field press the Enter key and a new To button will appear on the next line Using Address AutoCompletion As you type an email address in the Addressing area of the Composition window
10. Using Mozilla Thunderbird 1 0 Technical Manual User Guide The Mozilla Thunderbird Window Inbox Mozilla Thunderbird Menu Bar File Edit Vew Go Message Tools Help Mail Toolbar Get Mal Write ra Reply Reply Al Forward Delet Search Bar Eoen gt 12 08PM 12 00PM A case studies and photos T Peterson 12 02 PM FW Question L Smit e 12 01PM 12 06 PM gt 12 00PM gt 12 01PM e 12 01 PM gt 12 01 PM Mail Folders AJupdate gt A Smi 1203PM_ Pane Message List ONLINE LEARNING NEWS AND REVIEWS i i vice A and idea se Tuesday February 15 2005 T vV Message Pane DISCOVER A NEW WAY TO TRAIN ONLINE Want to improve u mer and employee education but need to reduce There is a new and better way to get ine training to help you remain competitive Receiving Messages To manually check for incoming mail click the Get Mail S button New messages will appear in the Message List Opening and Closing a Message e To open a message in its own window double click the message name as it appears in the Message List e To close a message select File Close or click the Close E3 button located in the upper right corner of the window Printing a Message 1 Select or open the message you want to print 2 Click the Print gt button 3 Make changes to the print options as desired 4 Click the OK button Deleting a Message 1 Select
11. abels and colors as desired 4 Click the OK button Note If the Label column is not displayed click the Show Hide Columns M icon located on the Message List column headings bar and then select Label from the resulting menu Creating and Using Message Filters Mozilla Thunderbird s message filters can automatically organize your incoming email 1 To create a new filter select Tools Message Filters 2 Click the Filters for drop down menu and select the mail account for which you want to create a mail filter 3 Click the New button 4 Inthe Filter name box enter a name for the filter 5 Indicate the types of messages you want to filter and the actions the filter should perform 6 Click the More or Fewer button to display more or fewer filter options 7 Click the OK button 8 Torun the filter click the filter name and then click the Run Now button Otherwise click the Close button located in the upper right corner of the window Note To make changes to a filter select Tools Message Filters Select the filter you want to edit and then click the Edit button If necessary you may need to first select a different account from the Filters for drop down menu Searching for a Message To search for a message enter the words you want to search for in the Subject or Sender field located above the Message List As you type Mozilla Thunderbird will begin displaying matching items Click the Close
12. available or is refusing SMTP connections Please verify that your SMTP server setting is correct and try again or else contact your network administrator Possible causes Correct SMTP server name but incorrect port number using SSL settings for SMTP server that does not accept SSL settings Possible solution Refer to the outgoing server settings on this page to confirm that you are using the correct port number You may want to try using non SSL settings Alert message An error occurred while sending mail The mail server responded recipient email address Relay access denied Please verify that your email address is correct in your Mail preferences and try again Possible causes You may receive this message when your Internet Service Provider ISP does not allow third party SMTP outgoing servers Or you may need to enter your user name in the Outgoing Server SMTP area Possible solution Use the outgoing server settings provided by your ISP Or go to Tools Account Settings click the Outgoing Server SMTP link check the Use name and password box and enter your email address in the User Name box Security Error Domain Name Mismatch message You have attempted to establish a connection with SMTP server name However the security certificate presented belongs to Secure server name It is possible though unlikely that someone may be trying to intercept your communication with this web site Possible cause Using
13. d Ctrl and Enter Return to accommodate all users Shortcut Ctrl Cmd M or N Ctrl Cmd O Close Window Ctrl Cmd W Edit as New Ctrl Cmd E Expand All Threads i Collapse All Threads Find Again Ctrl Cmd G or F3 Find Previous Ctrl Cmd Shift G Ctrl Cmd F Ctrl Cmd L Command New Message Open Message in new window Find Text in Message Forward Message Go To Next Message Go to Next Unread Message Go to Next Unread Thread Go to Previous Message Go to Previous Unread Message Requesting Receipt Confirmation Return Receipts display a confirmation request when recipients open your message You will receive an email message as each recipient opens and confirms receipt of your message To attach a Return Receipt to a message you are composing select Options Return Receipt A check mark will appear next to the Return Receipt line in the Options menu Note Not all mail programs accept this feature and recipients can also ignore or refuse to send a confirmation receipt Using the Thunderbird Junk Mail Filter Mozilla Thunderbird will detect incoming junk mail and mark the message with a small Junk Mail J icon You can train Mozilla Thunderbird to recognize items that are truly junk mail by adding or removing the Junk Mail E label as needed Click once in the message s Junk Mail column to add or remove the label Assigning Preferences To assign your preferences to Mozilla Thunderbird select To
14. e E Trash e To place a copy of a message into another folder leaving the original in place right click the message and select Copy To from the pop up menu Then select a destination account and folder from the resulting menu Sorting and Threading Messages e To sort the messages in your Message List click the Subject Sender Date Priority or other column heading located at the top of the Message List e To group or ungroup related message threads click the Thread column heading Flagging a Message Use the Flag tool to mark messages that need your attention For each message you want to flag click once in the message s Flag column A Flag icon will appear Note If the Flag column is not displayed click the Show Hide Columns F icon located on the Message List column headings bar and then select Flag from the resulting menu Copyright 2006 Document Authors Some Rights Reserved Labeling a Message e To apply a priority label to a message right click the message and select Label Then select a label from the resulting menu e To apply a priority label using keyboard shortcuts select the message s you want to label and then press 1 2 3 4 or 5 on your keyboard To clear a priority label select the message and then press 0 Customizing Labels 1 To customize label colors and descriptions select Tools Options 2 Click the Display button 3 Inthe Labels section make changes to the l
15. e body of your message place your text cursor in the location where you want to insert the image Select Insert Image Click the Choose File button Image Location file C Documents 20and 20Settings John 20Smith Desktop logo gi Locate and select the Toottp image file you want to Atemate text mountains Dont use altemate text Insert r Image Preview Actual Size Width 119 Height 47 Click the Open button Click the Dimensions Appearance or Link tabs to make changes to the image as desired If the Alternate text button is selected you will need to enter a description of the image Or you can click the Don t use alternate text button to bypass this requirement Click the OK button Attachments Attaching a File To attach a file to a message you are composing click the Attach KA button The Attach Files window will appear Locate and select the file s you want to attach Click the Open button The filename s will appear in the Attachments area Opening Attachments Attachments EF Process Diagram vsd wi Appendix 1 Product List doc mw Appendix 2 Process Diagram doc mi Appendix 3 Update05 doc To open an attachment double click the attachment as it appears in the Attachments area of the Message window lf your computer has the necessary software installed for opening the attachment the attachment will open O
16. ge Connection to server POP or IMAP server name timed out Possible cause Incorrect port number Possible solution Confirm that you are using the correct incoming server settings Server Type Server Name Port POP Mail Server pop emailsrvr com 110 IMAP Mail Server imap emailsrvr com 143 Or if you have checked the Use secure connection SSL box Server Type Server Name Port POP Mail Server secure emailsrvr com 995 IMAP Mail Server secure emailsrvr com 993 Alert message Failed to connect to POP or IMAP server name Possible cause Incorrect server name Possible solution Refer to the server settings above to confirm that you are using the correct server name Trouble Sending Messages Alert message Sending of message failed An error occurred sending mail Unable to connect to SMTP server SMTP outgoing server name The server may be down or may be incorrectly configured Please verify that your Mail News account settings are correct and try again Possible cause Incorrect misspelled SMTP server name Possible solution Confirm that you are using the correct outgoing server name Secure Connection Server Name Port No None smtp emailsrvr com 25 or 587 SSL secure emailsrvr com 465 or 587 Copyright 2006 Document Authors Some Rights Reserved Alert message Sending of message failed The message could not be sent because connecting to SMTP server SMTP outgoing server name failed The server may be un
17. he User Name box 10 Click the OK button Note Some ISPs do not allow their customers to use third party SMTP servers Leaving a Copy of Messages on the Server POP Only 1 To leave a copy of messages on the server select Tools Account Settings 2 Select and expand your POP mail account located in the left sidebar pane 3 Click the Server Settings link 4 Check the Leave messages on server box 5 To avoid exceeding your account s storage limits indicate whether the server should delete messages after a certain number of days or if the server should delete messages when you manually delete or move them from the Inbox 6 Click the OK button Copyright 2006 Document Authors Some Rights Reserved Working Offline IMAP Only When using an IMAP server messages are not automatically downloaded onto your computer If you want your messages to be available when you work offline Mozilla Thunderbird will download your messages onto your local drive 1 To make messages available when working offline select Tools Account Settings 2 Select and expand your IMAP mail account located in the left sidebar pane 3 Click the Office amp Disk Space link 4 Check the Make the messages in my Inbox available when am working offline box 5 To apply the same rule to new mail folders check the When create new folders select them for offline use box 6 To select specific folders for offline use clic
18. k the Select folders for offline use button 7 If desired check the Messages larger than box to restrict Mozilla Thunderbird from downloading messages larger than a specified size 8 Click the OK button Managing Folders 1 To control where Mozilla Thunderbird places copies of sent messages drafts and templates select Tools Account Settings 2 Select and expand your mail account located in the left sidebar pane 3 Click the Copies amp Folders link 4 Indicate where you want Mozilla Thunderbird to file your sent messages drafts and templates 5 Click the OK button Importing Address Books Mail and Settings 1 Select Tools Import The Import Wizard will appear 2 Click the Address Books Mail or Settings button and then click the Next button 3 Select an email application or the Text file option address books only from the list and then click the Next button 4 Mozilla Thunderbird will automatically import your address books mail or settings or it will prompt you to locate and select the export text file LDIF tab csv or txt 5 Mozilla Thunderbird will display a confirmation message indicating whether importation was successful Click the Finish button Note To export an address book open the Address Book and select an address book from the Address Books pane Select Tools Export Select a location name and file type for the export file and then click the Save button
19. o customer 6 Wh e n yo u a re service experiences Here is what I can share in order of importance ready to send your 1 Successi fully resolving the problem m essag cl ick th e 2 Meeting explicit or implied commitments S e n d 3 Responding in a context appropriate amount of time Other things like politeness for example only seemed to be mentioned if one of these core v 6 button Saving and Editing a Draft If you do not have time to finish composing your message you can save it as a draft e To save a message as a draft click the Save button The message will be saved in the Drafts folder e To edit a draft click the Drafts folder located in the Mail Folders pane Double click the draft to open and begin editing the message Replying to a Message 1 Select or open the message to which you want to reply 2 Click the Reply be button or click the Reply All A button to reply to all message recipients 3 Enter your reply message in the message body 4 Click the Send D button to send the message Note To make changes to default reply settings select Tools Account Settings Click the Composition amp Addressing link and then make changes in the Composition area Forwarding a Message 1 Select or open the message you want to forward 2 Click the Forward bg button 3 Enter recipient email address es in the Addressing area located to the right of the To button Separate multiple email addresses
20. ols Options Click the buttons along the left to make changes to your general settings including display composition attachment and font settings as well as advanced settings When you are done click the OK button Move to Search Bar Increase Text Size Decrease Text Size Restore Text Size Mark Message as Read Unread Mark Message as Read Mark All Read Mark All Read By Date Mark As Junk Mark as Not Junk Message Source Reply to Message Save Message as File Search Messages Send Message Now Send Message Later Send and Receive All Messages Stop Copyright 2006 Document Authors Some Rights Reserved Ctrl Cmd K Ctrl Cmd plus Ctrl Cmd minus Ctrl Cmd 0 M R Ctrl Cmd Shift C C J Shift J Ctrl Cmd U Ctrl Cmd R Ctrl Cmd S Ctrl Cmd Shift F Ctrl Cmd Enter Return Ctrl Cmd Shift Enter Return Ctrl Cmd T Esc Troubleshooting Trouble Receiving Messages Alert messages Sending of password did not succeed Mail server POP server name responded Login failed Or Login to server IMAP server name failed Possible causes Incorrect or incomplete user name incorrect password Possible solution Confirm that you are using the correct and complete email address as the user name for example myname mydomain com If you continue to get the alert message confirm that you are using the correct password Passwords are case sensitive Alert messa
21. secure mail messages 1 To send messages over a secure connection select Tools Account Settings 2 Select and expand your mail account located in the left Server Settings Server Type POP Mail Server Server Name secure emailsrvr com sidebar pane 3 Click the Server Settings link 4 Check the Use secure User Name myname mydomain com Server Settings Use secure connection SSL C Use secure authentication connection SSL box 5 Note the server type displayed in the Server Type area Enter the secure server name and confirm the default port number Server Type Server Name Port POP Mail Server secure emailsrvr com 995 IMAP Mail Server secure emailsrvr com 993 6 Click the Outgoing Server SMTP link located in the left sidebar pane Outgoing Server SMTP Settings f Only one outgoing server SMTP needs to be specified even if you have several mail accounts Enter the name of the server for outgoing messages Server Name secure emailsrvr com Use name and password User Name myname mydomain com Port 465 Default 465 Use secure connection 7 In the Use secure connection section click the SSL button 8 Enter the secure server name and confirm the default port number Secure Connection Server Name Port SSL secure emailsrvr com 465 9 Be sure that the Use name and password box is checked and that your email address appears in t
22. ser name given to you by your email provider this i name is typically the same as your incoming user Outgoing User Name myname mydomain com 1 Enter your email address in the Incoming User Name box Please note that your user name is your entire email address e g myname mydomain com 2 Enter the same email address in the Outgoing User Name box if available Account Name Window Enter a descriptive name for your mail account For example Work Mail or Home Mail Congratulations Window Review the information provided To make changes click the Back button to return to previous windows in the Account Wizard Click the Finish button Outgoing SMTP Servers If you experience trouble sending mail it is likely that your ISP is blocking the default Port 25 Select Tools Account Settings Click the Outgoing Server SMTP link In the Port box replace the port number with 587 IMAP e Best when you will be accessing your mail from multiple locations e Allows you to create portable folders These folders will appear in each mail client you use to access your account Your account will look the same at work at home and at your friend s house e Because your mail messages are stored on the server you must monitor your mailbox size and delete messages to avoid exceeding your mailbox size Account Preferences Assigning SSL Secure Server Settings The SSL protocol allows you to send and receive
23. therwise you will be prompted to select an appropriate application for opening the attachment Saving Attachments 1 To save an attachment you have received right click the attachment and select Save As from the pop up menu To save all attachments right click the first attachment and select Save All Select the location where you want to save the attachment s Click the Save button Copyright 2006 Document Authors Some Rights Reserved Address Book Opening the Address Book To open the Address Book click the Address Book ae button File Edit View Tools Help S a vw A New Card New List Properties Write Delete Address Books P Name or Email E Personal Address Book B Contacts Sg Associates A Personal Mailing List Ag Planning Team E Collected Addresses Screen Name jimmy mydoma jmmy_c jessie mydoma jway jsmith mydoma Work Phone 555 555 5555 703 555 5555 555 987 6543 Name P s James Clark BajJessie Way 25 Jim Smith 48 Personal Mailing List 8 Planning Team 45 Sam Miller smiller mydom 555 123 4553 A T Bennett tbennett mydo sT Rennet thennet muda thennett Card for James Clark Display Name James Clark i i ark 555 123 4567 Work 555 555 5555 Nickname Jimmy Cl el oar nr Screen Name jmmy_c XYZ Com Creating an Address Book 1 Inthe Address Book window select File New Address Book 2
Download Pdf Manuals
Related Search