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VME4000 UG Man - Voice Communications

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1. DIGIT NAME DESCRIPTION 1 Record Greeting Record a greeting message for the mailbox 2 Record Name Record your name 3 Directory Listing Set directory listing parameters 4 Change Password Change the mailbox access password 5 DND DND Enable Disable 6 External Notification Set the external notification parameters if allowed 7 Pager Notification Set the pager notification parameters if allowed 9 Return to Previous Menu Return to previous menu User s main menu 5 4 1 Record Greeting The mailbox owner can record a personal greeting by dialing 1 on the user s parameters menu see Section 5 4 The VME 4000 then plays the Record Greeting menu 5 2 VME 4000 Installation and Programming Manual User Operation Instructions DIGIT NAME DESCRIPTION 1 Play Back Play existing recording 2 Record Record a new greeting message 8 Delete Delete existing message 9 Return to Previous Menu Return to previous menu User s parameters menu To record a greeting message for a mailbox group Enter the mailbox group number as the mailbox number The above menu will be played and a message may be recorded or altered 5 4 2 Record Name The mailbox owner can record his personal name by dialing 2 on the user s parameters menu see Section 5 4 The VME 4000 then plays the Record Name menu DIGIT NAME DESCRIPTION 1 Play Back Play existing recording 2 Record R
2. Figure 2 6 System Installation 2 6 VME 4000 Installation and Programming Manual Description and Installation 2 3 3 Expanding the System to Four Lines The two line expansion kit contains e 2 line expansion card e 4 wire cable e Two plastic spacers gt To install the expansion card 1 2 9v V m EA 8 Disconnect all external cables and connectors Remove the 9V DC adapter power plug from the main power supply outlet to turn the VME 4000 off Open the VME 4000 s top cover by unscrewing the four screws Place the two plastic spacers into the corresponding holes Insert the expansion card into the corresponding J6 connector Connect one end of the 4 wire cable to J5 on the motherboard and the other end to J5 on the expansion card Replace the top panel cover and plug the 9V DC adapter into the main power supply outlet to turn the VME 4000 on Reconnect all the external cables and connectors to the VME 4000 Voice Mail System automatically detects four lines when it is turned on VME 4000 Installation and Programming Manual 2 7 3 3 1 DTMF PROGRAMMING The VME 4000 can be programmed by e Telephone using DTMF tones e Computer using the Voice Mail Utility Program see Section 4 This section describes programming the VME 4000 using DTMF tones Note You will hear a confirmation tone every time you enter a programming command Entering and Exiting the Programming Mode The VME 4000 does no
3. Note After answering a call from your PBX the VME 4000 plays the Automated Attendant s Opening Greeting under the following conditions e The DTMF codes received from the PBX do not exactly match the programmed In Band DTMF codes e The specified extension number Target called does not have a valid mailbox e The first DTMF character of the In Band DTMF code was received after the specified period of time e The following DTMF characters were received outside the specified time frame You can program In Band DTMF codes for up to ten events by e Touch tone telephone e Computer running the Voice Mail Utility Program VUP 6 1 Programming the VME 4000 by Telephone The following sections present the command codes used to program the VME 4000 to detect and act on In Band DTMF codes sent by your PBX 6 1 1 Defining an In Band DTMF Code for an Event To define an In Band DTMF code for an event dial 200 XX YY YY VME 4000 Installation and Programming Manual 6 1 Programming the In Band DTMF Protocol XX Event number 00 19 YY YY In Band DTMF code sent by the PBX Each DTMF code can contain up to twenty characters including 0 9 A D sf source and target You can also include the following two wild cards to bypass D TMF characters sent by your PBX and not relevant to the VME 4000 operation e Ignore Length 9 two digit number For example wild card 906 programs the VME 4000 to ignore the
4. 37 X YYYY where X 1 busy off 0100 3000 ms X 2 busy on 0100 3000 ms X 3 Disconnect off 0100 3000 ms X 4 Disconnect on 0100 3000 ms X DTMF off 0000 3000 ms X 1 DTMF on 0000 3000 ms YYYY Cadence in milliseconds in steps of 20 milliseconds 375 XXXX where XXXX is a busy extension number Check the busy signal by dialing the busy extension number and playing the busy cadence values 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Sensitivity level 0 9 The volume at which the VME 4000 detects voice when the called extension answers or the volume level at which the VME 4000 detects DTMF throughout it s operation Note The higher the sensitivity level the higher the sensitivity to voice or DTMF In order to activate the new selection a new call must be initiated Automatic Gain Control AGC 377 X Enabled X 0 AGC disabled X 1 AGC enabled When enabled the VME 4000 will adjust the incoming messages volume to a set volume level Note For the new value to take affect a new call must be initiated DTMF amplitude 3 6 379 X where X volume level 3 9 9 Loudest VME 4000 Installation and Programming Manual DTMF Programming Table 3 1 PBX Parameter Commands continued OPERATION COMMAND DEFAULT Procedural codes 380 X CODE sent to the PBX in X 1 LEDI notification
5. D ad Table of Contents INTRODUCTION e cC 1 1 1 1 FEATURES AND SERVICES 13 oerte niit our E rite et eae airs 1 2 1 1 1 System Features usse YR RE SERRE E E NER De t ee eave ee eR eMe Sete 1 2 1 1 2 Automated Attendant Features sees eese eene tnnt nnne tnnt nnne 1 3 1 1 3 Voice Mail Features ccccccccccssccceescccesessceeesuseccessseeccesuseecescececsseceecesaeeeenseseesesseeeeneas 1 6 1 2 ABOUT THIS MANUAL 15 5 reir Ls seh Ceca e RE ave Hee de ee e he eere eee cate tees 1 8 DESCRIPTION AND INSTALLATION eceen eene teen eene to eto tn etate teens sensn enses sehen aenea 2 1 2 1 THE BASIC SYSTEM roe rictersto etri eee eon oer e Tk eee eR e eher eges Eee kin 2 2 2 2 PHYSICAE DESCRIPTION 2 conie ere Ceo ee love UTI centers EIN EXER dus SX Aene be Ave TEE 2 2 2 2 1 Side Panel 5a tetto tete tc EE 2 3 22 2 Front POMEL mETE FEA bs 2 3 2 3 INSTALLATION E cevevssveusuectes 2 4 2 3 1 UONPGCKING vase i ase Accesses tetti eter d i edere 2 4 2 3 2 Installing the VME 4000 i Ie eee Ee ee 2 5 2 3 3 Expanding the System to Four Lines eese 2 7 DTME PROGRAMMING wevissscsssssossascsscttsosossetacsarstecessicevetossstssosovscsecssatectesssetecescevetecesstonss 3 1 3 1 ENTERING AND EXITING THE PROGRAMMING MODE eene eene 3 1 3 2 FIRST TIME PROGRAMMING CHECKLIST eese nennen nennen nenne nennen nnne 3 2 3 3 DEFINING PBX PARAMETERS rrr rer rere
6. Administrator to enable remote notification The System Administrator must use code 710 or 711 to grant permission The remote notification activation time can be programmed so the administrator can decide on the daylights hours for the external notification to be activated The time span of this service is programmed using code 490 VME 4000 Installation and Programming Manual DTMF Programming When permission has been granted and the mailbox owner enables remote notification the VME 4000 first dials the external access digit programmed using code 340 and then dials the mailbox owner s remote telephone or pager number Note Make sure that you enter the remote telephone or pager number before enabling remote notification Notification is always done on the second line 3 6 3 1 Setting Notification for Mailboxes Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Note Virtual mailboxes do not have extensions and may not be configured for internal notification Table 3 6 Commands to Program Notification for Mailboxes OPERATION COMMAND Setting local notification forarange 700 First Mailbox Last Mailbox X of mailboxes where X 0 means notification is disabled X means Message Light On 1 is selected X 2 means Message Light On 2 is selected X 3 means Sign Rings is selected X 4 means Rings is selected Disabl
7. Define a language for a range of 532 First Mailbox Last Mailbox Z mailboxes where Z 1 2 or 3 language number Define a language for a mailbox 533 Mailbox Number Z where Z 1 2 or 3 language number Add a mailbox to a group 540 Group number Mailbox number Change the first digit of the group numbers Delete a mailbox from a group AT VME 4000 Installation and Programming Manual A 9 Programming Commands SYSTEM FUNCTIONALITY COMMANDS OPERATION COMMAND SECTION Change the system 600 Old password New password 3 8 1 1 administrator s password Warning Do not use the or keys Change the operator s password 601 Old password New password 3 8 1 2 Warning Do not use the or keys Resetting the system to default 654 XXXX 3 8 9 XXXX is the system administrator password Listen to the software version 680 number Play a system message 690 Z XXX Z 1 2 or 3 language number XXX system message number Play all system messages 691 Z 3 8 6 Z 2 or 3 language number System message setting 699 X Y 3 8 7 X 1 System message 004 X 2 System message 102 X 3 System message 095 Y 0 Play Y 1 Don t play Y 2 Only when X 3 Play the message to mailboxes without a greeting message A 10 VME 4000 Installation and Programming Manual Programming Forms MAILBOX NOTIFICATION COMMANDS OPERATION COMMAND SECT
8. and script message 44 in the third language For instructions on programming the above script messages see Section 3 7 2 For instructions on recording the script messages see Section 3 7 1 3 7 5 4 Do Not Disturb Using the user menu a mailbox owner can activate the Do Not Disturb mode When a caller dials a Do Not Disturb extension the VME 4000 plays system message 121 and does not transfer the call to the extension The System Administrator can replace this message with script message 25 in the first language script message 35 in the second language and script message 45 in the third language 3 8 Additional Features 3 8 1 Changing Passwords The VME 4000 uses three types of passwords e System Administrator s password e Operator s password e Mailbox owner s password see Section 5 4 4 A password always contains four digits 0 9 The default for all three types of passwords is 1234 3 8 1 1 Changing the System Administrator s Password The System Administrator can change his password by dialing code 900 to enter the programming mode dialing the current password and then dialing 600 Old Password New Password System administrator password must be 4 digits Warning Do not use and keys Note The System Administrator s password cannot be disabled VME 4000 Installation and Programming Manual 3 29 DTMF Programming 3 8 1 2 Changing the Operator s Password The System Administrator can ch
9. digits 0 9 Flash 1 Flash 2 Pause and Extension Number When entering a code dial 0 for extension 6 for B x for pause for C 2 for Flash 1 8 for D 3 for Flash 2 9 for the number of new 4 for messages in the mailbox for A ok for A 12 VME 4000 Installation and Programming Manual APPENDIX B PROGRAMMING FORMS The following pages include forms to help you properly setup and maintain the Voice Mail System using DTMF programming commands OPERATION COMMAND Select opening menu No of digits in an extension No of rings before the line is answered 310 1 3102 3103 3104 Time to wait for No Answer Legal PBX extensions 3200 32001 3202 3203 3204 Day Operator s Extension No Night Operator s Extension No Fax Extension No Supervisor Extension No Flash 1 Cadence of System Input and Output Tones in Milliseconds VME 4000 Installation and Programming Manual B 1 Programming Forms OPERATION COMMAND TIN Procedural Codes Sent to the PBX in Order to 380 Perform Specific Tasks Create a range of mailboxes 500 Create a mailbox 501 Create a range of virtual mailboxes 520 Create a virtual mailbox 521 Change the first digit of the group numbers Add mailboxes to a group Group 000 540 000 Group 001 540 001 Group 002 540 002 Group 003 540 003 Maximum no of days to store a message in 740 the system SETTING NOTIFICATION
10. during playback This command may or may not include the system message 001 Command 140 XX B Z Z 0 means disconnect the line with no message Z 1 means disconnect the line with the above system message Example 14010 1 The VME 4000 plays the disconnection message and then disconnects the call at the end of script message 10 VME 4000 Installation and Programming Manual DTMF Programming 3 7 2 11 Leave a Message in a Mailbox Initiates the procedure for leaving a message in a mailbox Command 150 XX B Example 150 00 8 The VME 4000 asks for a mailbox number when 8 is dialed during playback of script message 00 After dialing the requested mailbox number the caller hears the mailbox s greeting and can leave a message 3 7 2 12 Retrieve Messages from a Mailbox Initiates the procedure for retrieving messages from a mailbox Command 160 XX B Example 160 00 9 The VME 4000 asks for a mailbox number and password when 9 is dialed during playback of script message 00 After dialing the requested mailbox number and password the mailbox owner can retrieve his messages and access the user menu to record a personal greeting change his password etc 3 7 2 13 Direct Call to an Extension Enables the caller to dial an extension directly by programming the first digit of the extension When a caller dials the first digit of an extension during playback of a script mes
11. enter the first 3 letters of your last name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of the person s last name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of your first name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of the person s first name For Q press 7 for Z press 9 Your call is being transferred to To join the directory listing please make sure your name is recorded Product version is To try another extension press 1 followed by the extension number To transfer to the operator press 0 To return to the Main Menu press 9 This value has not been set To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To delete press 8 To return to the previous menu press 9 To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To return to the previous menu press 9 VME 4000 Installation and Programming Manual C 9 APPENDIX D DC Power Supply 9VDC 800mA Line Voltage 24 to 72VDC DC Leakage Current gt 10uA On hook Insulation Resistance between 0 to 100VDC gt 5MQ Line Terminal and 100 to 200VDC gt 30KQ th
12. ep ia eet en ete nae ERR ee Pen eiue 3 3 3 4 SETTING THE TIME AND DATE 4 nE e eR etm ER ee ehe E RE UE See Ee Ee Ed EXE ga 3 8 3 5 PROGRAMMING THE OPERATIONAL MODE cessere nennen nennen nennen nens 3 8 3 6 PROGRAMMING THE VME 4000 eese eene enne nennen nenne neen trennen 3 10 3 6 1 Creating Mailboxes de eheu Deep 3 10 3 6 2 Creating Mailbox Groups eese eene enne 3 12 3 6 3 Notification to eie oboe ee e RE e ge teet teens 3 13 Sef PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU cernere 3 17 3 7 1 Recording Script Messages eer rete ert eec ett 3 17 3 2 Programming Script Messages eese enne nnne enne nennen nnne 3 16 3 7 3 Directory Listing Programming eee eese ettet enne nente 3 25 VME 4000 Installation and Programming Manual a Table of Contents 4 mn 3 7 4 Reset Script Message Programming to Default esee 3 26 3 7 5 Supervised Semi Supervised and Non Supervised Transfer S 3 26 3 8 ADDITIONAL FEATURES etr nee HO HE err RE 3 29 3 8 1 Changing Passwords eee eese eese esent nnne netten tenente nenne enne 3 29 3 8 2 Activate Force Reorganize i atm E e Ee E e ERIT e sins 3 30 3 8 3 Changing to from Day Light Saving Time eese 3 31 3 6 4 Changing the Operational Mode eese nennen 3 31 3 8 5 Playing a System Message eese esses eene netten nett netn nein entree tenen
13. next six DTMF characters received e Ignore Separator O one digit character For example wild card 05 programs the VME 4000 to ignore all DTMF characters until it receives a 5 Wild card 0 4 prog rams the VME 4000 to ignore all DTMF characters until it receives a see Table 6 1 Note In the above examples 5 and are also ignored Table 6 1 Ente DTMF CHARACTER Digits 0 9 Ignore Length Ignore Separator Source 6 2 ring an In Band DTMF Code Using a Telephone NUMBER TO DIAL 9 XX where XX is the number of DTMF characters to ignore 0 X where X is the DTMF character 0 9 A D used as a separator 1 indicates the caller s number not currently available VME 4000 Installation and Programming Manual Programming the In Band DTMF Protocol Table 6 1 Entering an In Band DTMF Code Using a Telephone continued DTMF CHARACTER NUMBER TO DIAL Target 2 indicates called extension number Note Dial 2 for each digit in the extension For example if your PBX is configured to support a 3 digit extension dial 2 three times 6 1 2 Selecting an Operation Type You can program each event to perform an operation To select an operation type enter 201 XX YY XX indicates the event number 00 19 Y indicates the operation to be performed by the VME 4000 according to the following options 00 Play the Automated Attendant s Opening Script 01 Leave a message in
14. opening greeting on Monday from 8 30 until 17 00 It will play the Night mode opening greeting the rest of the time Day 1 is Monday Setting the Break Time 460 D hh mm hh nm for Auto mode only where D is the day of the week 1 7 First hh mm start of break time in 24 hour format Second hh mm end of break time in 24 hour format Repeat for all days of the week Example 1 460 1 13 15 14 30 This will play the Break mode opening greeting on Monday from 13 15 until 14 30 Day 1 is Monday VME 4000 Installation and Programming Manual 3 9 DTMF Programming Table 3 3 Programming the Operational Modes continued OPERATION COMMAND Entering annual holiday 470 DD MM hh mm hh mm dates where For Auto mode only DD Day of the month 01 31 MM month 01 12 hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Repeat for holidays Example 1 470 02 12 08 15 23 45 The VME 4000 will play the Holiday mode opening greeting on December 2 from 8 15 until 23 45 Delete all holidays on a 470 DD MM f specific date where DD Day of the month 01 31 MM month 01 12 Delete all holidays on a 470 MM specific month MM month 01 12 Delete all holidays 470 External Notification Active 490 hh mm hh mm Time where hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minut
15. parameters menu see Section 5 4 to change to the Do Not Disturb mode The VME 4000 announces the selected mode every time the mailbox owner changes the mode When a caller dials an extension in Do Not Disturb mode the VME 4000 plays one of the following messages VME 4000 Installation and Programming Manual User Operation Instructions By default system message 121 If recorded script message 25 in the first language If recorded script message 35 in the second language If recorded script message 45 in the third language 5 4 6 External Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner can Enable disable remote notification Enter his remote telephone number Listen to the current remote telephone number by dialing 6 on the user s parameters menu see Section 5 4 DIGIT NAME DESCRIPTION 1 Change Mode Toggles the external notification state Enable Disable 2 Telephone Number Enter the selected telephone number for external notification Codes 0 9 Extension Number A D P and Q can be used 8 Play Back Play back the external telephone number 9 Return to Previous Menu Return to previous menu User s parameters menu Codes P 1 second pause 1 4 Q 4 second pause 2 A 5 B 6 D 8 kk C 7 0 9 0 9 VME 4000 Installation and Pro
16. to an extension or department hunt group The designated extension number may contain up to 4 digits and does not have to be in the range of legal extensions Command 120 XX B extension number Example 1 120 05 3 123 The VME 4000 transfers the call to extension 123 when 3 is dialed during playback of script message 05 Example 2 120 00 1000 The VME 4000 transfers the call to hunt group 1000 at the end of script message 00 VME 4000 Installation and Programming Manual 3 21 DTMF Programming 3 7 2 8 Transfer the Call to the Operator at the End of the Script Message Transfers the call to the operator at the end of the script message The operator extension is defined in Table 3 1 code 360 The VME 4000 transfers the call in supervised semi supervised or non supervised mode depending on code 350 see Section 3 7 5 Command 125 XX Example 125 00 ft The VME 4000 transfers the call to the operator at the end of script message 00 3 7 2 9 Transfer the Call to a Mailbox Transfers the caller to a specific mailbox number The mailbox must be defined see Section 3 6 1 Command 130 XX B Mailbox number Example 130 01 5 152 Transfers the call to mailbox 152 when 5 is dialed during playback of script message 01 3 7 2 10 Disconnect the Line 3 22 Disconnects the call at the end of the script message or if the caller dialed the disconnect digit
17. to your extension Calls will not be transferred to your extension Please enter the mailbox number You have reached the mailbox of You have reached mailbox number Please leave a message after the tone When you are finished press star for further options or simply hang up The required extension is busy To try another extension press 1 followed by the extension number To hold press 2 To leave a message press 8 To transfer to the operator press 0 To return to the Main Menu press 9 The required extension does not answer To try another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 The mailbox is currently unavailable The system is busy Please wait VME 4000 Installation and Programming Manual C 5 System Messages NO 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 C 6 SYSTEM MESSAGE a m p m You have a call The required extension is busy To try another extension press 1 followed by the extension number To hold press 2 To transfer to the operator press 0 To return to the main menu press 9 The required extension does not answer To try another extension press 1 followed by the extension number To transfer to the operator press 0 To return to the main menu press 9 You have exceeded the maximum message length Your me
18. 1 MM month 01 12 YY year 00 99 Example 430 15 03 97 March 15 1997 Note 00 represents Year 2000 Note The day of the week is automatically calculated by the system based on the entered date Listening to the system time 440 The system announces the date and time 3 5 Programming the Operational Mode The VME 4000 can operate in Day Night Break or Holiday mode If the VME 4000 is in the Auto mode it automatically changes modes according to programmed schedules Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands 3 8 VME 4000 Installation and Programming Manual DTMF Programming Table 3 3 Programming the Operational Modes OPERATION COMMAND Selecting an Operational 400 X Mode where X stands for the operational mode Day mode z 0 default mode Night mode 1 Holiday mode 2 Auto mode 3 Break mode 4 Selecting time stamp format 410 X Used by English and where Chinese languages only X 0 means the time stamp is in 12 hour format default X means the time stamp is in 24 hour format Setting the Working Time 450 D hh mm hh mm for Auto mode only where D is the day of the week 1 7 First hh mm start of work time in 24 hour format Second hh mm end of work time in 24 hour format Repeat for all days of the week Example 450 1 08 30 1700 means that the VME 4000 will play the Day mode
19. 1 3 specific In Band DTMF event XX Event No Delete all destinations 202 MATRA Support 204 X Define the time to wait for the 210 XXXX 6 1 4 first DTMF character in the In Band DTMF code XXXX 0000 9980 in steps of 20 ms Define the time to wait between 211 XXX receipt of each DTMF character S in the In Band DTMF code XXX 000 980 in steps of 20 ms Define Transfer Supervision 220 X Type X 0 Use Call Progress Tones X 1 Use DTMF codes Define the DTMF code for the 221 X Code Answer Busy and DND conditions X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition Code DTMF code sent by the PBX for the Transfer Supervision operation Delete the DTMF code for a 221 X specific condition P X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition Delete the DTMF code for all 221 3 7 5 conditions A 4 VME 4000 Installation and Programming Manual Programming Forms PBX PARAMETERS OPERATION COMMAND SECTION No of digits in extension 300 X Cut off time for continuous call 301 X 3 3 progr s tone detection X cut off time in seconds 0 9 Default 6 sec No of rings before the line is 310 line number number of rings 3 3 answered 3 3 Time to wait for No Answer 311 XX PBX legal extensions 320 Y First Ext Last Ext Y group number 0 9 Delete all PBX legal extensions 320 Operator I
20. 3 32 3 8 6 Playing All System Messages ettet e ee HR Nee eR i 3 32 3 8 7 System Message Setltng 4 iei pre tege tet bnt ied nne cotone 3 32 3 6 8 Listening to the Software Version Number esee 3 33 3 8 9 Resetting the System eee te ee ren dee ee a e Gode Enna 3 33 3 6 10 Adjusting Recording Length esses eee 3 33 PROGRAMMING BY COMPUTER eee eese te eene tn sten tn senatus tento nenatis tn sn senses tnn 4 1 4 1 CONNECTING THE VME 4000 TO THE COMPUTER seeeeen ene enn 4 1 4 2 SYSTEM REQUIREMENTS cessere eene nennen tenente eren nennen tren ense nn nennen enne 4 2 4 3 INSTALLING THE V UB rs reU TREE EA RISE S 4 2 444 STARTING VUP inesset e erhebt tee Eee heater herr 4 3 USER OPERATION INSTRUCTIONS eee esee eese estesa tentant ts tust n sns tu sus en sene tn en ann 5 1 5 1 INTRODUCTION nno ot epu tei deiade erent deine 5 1 5 2 USER S MAIN MENU enint den etui ve mii reri end egeret 5 1 5 3 RETRIEVE MESSAGE MENU ceieizeecsoteiet t b ru eerte to inel 5 1 5 4 MAIEBOX PARAMETERS onere RR RIVE Ir UU SERE eant 5 2 5 4 1 Record Greetilg iie eee ta ees e UTR Re e Ere ie 5 3 5 4 2 R cord Nd RC YS Dee ee en ea epe e e edet 5 3 5 4 3 DirectoryListing iR Pa teftis 5 4 5 4 4 CHANGE Password ceti etit ette EX E Hee ONERE ede Pret 5 4 5 4 5 Do Not Dist rb DND iis teat EE eto Es 5 5 5 4 6 External Notification x 5n hause pte ente eee 5 5
21. 8 1 2 Y 0 Reduce the time by one hour Y 1 Increase the time by one hour 3 8 4 Changing the Operational Mode The operator can change the operational mode by calling the VME 4000 and during the opening greeting dialing 8 XXXX Y XXXX refers to the operator s password This password can be disabled See Section 3 8 1 2 Y 0 Day Mode Y 1 Night Mode Y 2 Holiday Mode Y 3 Auto Mode Y 4 Break Mode VME 4000 Installation and Programming Manual 3 31 DTMF Programming 3 8 5 Playing a System Message To listen to any system message dial 900 and the administrator password to enter the programming mode then dial 690 Z XXX Z refers to the language number Z 1 is the first language Z 2 is the second language Z 3 is the third language XXX is the message number See Appendix C for a list of system messages 3 8 6 Playing All System Messages To listen to all system messages dial 900 and the administrator password to enter the programming mode then dial Z refers to the language number Z 1 is the first language Z 2 is the second language Z 3 is the third language See Appendix C for a list of system messages 3 8 7 System Message Setting To determine if some of the system messages are played dial 900 and the administrator password to enter the programming mode then dial 699 X Y 3 32 VME 4000 Installation and Programming Manual DTMF Programming wh
22. D code Key To retrieve messages during 331 X mailbox greeting play back X 0 9 Retrieve digit Delete disconnect code 333 External access code 340 X d 3 3 X external access digit 0 9 Pause 1 Clear external access code 340 Pause before and after external 341 X 3 3 accens cody X pause length in seconds 0 9 Default 2 sec Transfer mode for all extensions 350 X Y 3 7 6 X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Y 1 Supervised Mode Y 2 Semi Supervised mode VME 4000 Installation and Programming Manual A 5 Programming Commands PBX PARAMETERS CONT D OPERATION COMMAND SECTION Day operator Night operator Fax 360 X YYYY 3 3 and Supervisor s extensions En X 2 Night operator X 3 Fax extension X 4 Supervisor extension YYYY Corresponding extension number Delete a specific extension 360 X 3 assignment X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension 3 3 Volume level 369 X 3 X volume level 0 9 9 Loudest Default 5 Flash 370 XXX Cadence of system input and 371 X YYYY 3 3 output tones in milliseconds X 1 busy off X 2 busy on X 3 Disconnect off X 4 Disconnect on YYYY Cadence in milliseconds in steps of 20 milliseconds Voice and DTMF sensitivity 376 X Y X 1 Voice sensitivity level X 2 DTMF sensi
23. Entering annual holidays dates 470 DD MM hh mm hh mm 3 5 DD Day of the month MM month hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Delete all holidays 470 E NI 3 5 Delete all holidays on a specific 470 DD MM 3 5 date DD Day of the month MM month Delete all holidays for a specific 470 MM iiid MM month External notification active time 490 hh mm hh mm 3 6 3 hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format A 8 VME 4000 Installation and Programming Manual Programming Forms MAILBOX CONFIGURATION COMMANDS OPERATION COMMAND SECTION Create a range of mailboxes 500 First mailbox Last mailbox Create a mailbox 501 Mailbox Change to announcer mailbox 502 XXXX Y 3 6 1 XXXX Existing mailbox number Y 0 Regular mailbox Y 1 Announcer mailbox Delete a mailbox 510 Mailbox number Create a range of virtual 520 First mailbox Last mailbox 3 6 1 mailboxes Create a virtual mailbox 521 Mailbox number Play or skip time and date 530 First mailbox Last mailbox B 3 6 1 stamp for a range of mailboxes B 0 Play the time and date B 1 Skip the time and date Play or skip time and date 531 Mailbox number B SD for amalih B 0 Play the time and date B 1 Skip the time and date
24. Example 115215 The VME 4000 plays the opening menu when 5 is dialed during playback of script message 21 3 7 2 5 Transfer to a Script Message and Change the Language Changes the system language and plays another script message The VME 4000 supports up to three system languages simultaneously factory loaded Command 117 XX B YY Z4 d XX refers to the current script message B refers to the digit dialed by the caller during playback of script message XX YY refers to the destination script message Z refers to the system language digit 1 2 or 3 Example 117007013 The VME 4000 changes to the third language and plays script message 01 when 7 is dialed during playback of script message 00 3 20 VME 4000 Installation and Programming Manual DTMF Programming Note Make sure that script message 01 has been recorded in the appropriate language 3 7 2 6 Select the Default Language The VME 4000 can support up to three languages The default language is the language the VME 4000 automatically uses if no other language has been selected To change the default language dial 900 and the administrator password to enter the programming mode then dial 118 Z203 Z 1 is the first language default Z 2 is the second language Z 3 is the third language Note The available languages are listed on the bottom panel of the VME 4000 3 7 2 7 Transfer the Call to an Extension Transfers the caller
25. FOR MAILBOXES Local notification for a range of mailboxes 700 d Local notification for one mailbox 701 d Permitting remote notification for a range of mailboxes 710 1 Permitting remote notification for one mailbox Jil i External notification active time 490 NOTIFICATION PARAMETERS Ring notification interval 720 Ring notification duration 730 Activate the LED notification 760 SYSTEM TIME AND DATE See Section 3 4 for information on setting the system time and date using codes 420 and 430 B 2 VME 4000 Installation and Programming Manual Programming Forms SETTING THE HOLIDAY SCHEDULE See Section 3 5 for information on setting the holidays using code 470 Day Month Start End Name of holiday VME 4000 Installation and Programming Manual B 3 Programming Forms SETTING THE WORKING TIME See Section 3 5 for information on setting the following schedule using codes 450 and 460 Working Hours Break Time Day Start End Start End 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday B 4 VME 4000 Installation and Programming Manual Programming Forms SETTING THE OPERATIONAL MODE Operational Mode 400___ Select Day 0 Night 1 Holiday 2 Auto 3 Break 4 This form contains the programming schedule for up to four script message Please copy the form if you have
26. G FORMS eeeeeee eese esee eee eene tato nene stata sosta sene tas etse ts taae B 1 APPENDIX C SYSTEM MESSAGES eeeeeee eerte enses eaten tns ene tse ta eos ee stas ta sosta sens eost te ets ta ae C 1 APPENDIX D SPECIFICATIONS eese esee tees eene enean sensns tenens taste eta to senes ta sene eos ete tn sense D 1 VME 4000 Installation and Programming Manual C 1 INTRODUCTION The VME 4000 is a small stand alone multilingual Voice Mail Automated Attendant system for organizations that have between eight and eighty employees The VME 4000 incorporates state of the art technology including DSP flash memory and SMT production Figure 1 1 General View The VME 4000 is available in two or four ports and with up to 128 mailboxes It provides up to 10 hours of recording time The VME 4000 can be integrated with most types of PBX s through the analog ports or through the RS 232 serial port The system administrator can be programmed by the computer using the Voice Mail Utility Program VUP or by touch tone telephone VME 4000 Installation and Programming Manual Introduction Installing The VME 4000 is quick and easy Just mount it on a wall next to the PBX and connect it to the SLT interfaces and to the main power supply with an external power adapter The VME 4000 is ready for use immediately after the system administrator completes a short procedure that includes setting up integrat
27. I have disabled the Automatic Gain Control but the messages are played louder then needed Answer Only messages recorded after the change are affected e Initiate a new call after changing the AGC s status Question How can I delete the messages of all users Answer Change the parameters Maximum no of days to store messages to 1 740 and reorganize the system 610 Question VUP s transfer operation is interrupted when large files are used with windows 98 or NT Answer e Windows 98 and NT support a power save mode which interferes with serial ports operation Disable this feature on PCs that run the VUP application 7 6 VME 4000 Installation and Programming Manual APPENDIX A PROGRAMMING COMMANDS The following table presents a summary of DTMF programming commands Note The DTMF column lists the sections in which the DTMF programming operations are discussed in this manual OPERATOR COMMANDS OPERATION COMMAND SECTION Day Light Summer time 7 XXXX Y XXXX operator s password Y 0 Reduce the time by one hour Y 1 Increase the time by one hour Change the operational mode 8 XXXX Y without entering the XXXX operator s password programming mode The following programming codes are to be used after dialing 900 administrator password SCRIPT PROGRAMMING COMMANDS OPERATION COMMAND SECTION Directory listing format 011 X 3 7 3 1 X 0 Last name X 1 Firs
28. ION Set local notification for a range 700 First mailbox Last mailbox X 3 6 3 1 of mailboxes X 0 disabled X 1 LED 1 X 2 LED 2 X 3 Ring Signs X 4 Rings Disable local notification for all 700 3 6 3 1 mailboxes Set local notification for one 701 Mailbox X 3 6 3 1 TOR X 0 disabled X 1 LED 1 X 2 LED 2 X 3 Ring Signs X 4 Rings Permit remote notification fora 710 First mailbox Last mailbox X 3 6 3 1 range of mailboxes X 0 not pennitied X 1 permitted Disable remote notification for 710 3 6 3 1 all mailboxes Permit remote notification for 711 Mailbox X 3 6 3 1 SaD X 0 not permitted X 1 permitted Ring Notification Interval 720 XX 3 6 3 1 XX is in minutes 1 99 Ring Notification Duration 730 X 3 6 3 1 X 0 means short ring X means long ring Maximum no of days to storea 740 XX 3 6 3 1 messapedn he System XX is number of days 00 99 pee Time to wait after off hook for 741 X 3 6 3 1 notification dialing X Time in seconds 0 9 Ring notification Retries 750 XX 3 6 3 1 VME 4000 Installation and Programming Manual A 11 Programming Commands MAILBOX NOTIFICATION COMMANDS CONT D OPERATION COMMAND SECTION Activate the LED notification 760 X X 0 for 1 new message X 1 for every new message Adjusting recording length 790 X 3 8 10 X 1 9 minutes Refers to PBX codes Each code contains
29. ME 4000 Installation and Programming Manual DTMF Programming 3 7 Programming the Automated Attendant Script Menu The VME 4000 supports up to 21 script messages 00 20 for building the Automated Attendant menu The VME 4000 also supports another six script messages in three languages 21 26 for the first language 31 36 for the second and 41 46 for the third for Busy menu No Answer menu Do Not Disturb menu and Post Recording menu see Section 3 7 5 The opening scripts for each line are selected by command 112 The following numbers are dedicated by default to specific script messages e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Each script message has three parts e Script message number e Recorded announcement e Programming that indicates the action to be taken when a caller dials one digit 0 9 or dials nothing during an announcement 3 7 1 Recording Script Messages Table 3 7 describes how to record script messages Table 3 7 Commands for Recording Script Messages OPERATION COMMAND Recording a script message 100 XX Beep Record Playback a script message 101 XX Deleting a script message 102 XX Note XX is scr
30. Main Distribution Frame VME 4000 of the PBX Side Panel 4 pin line 1 RJ 11 socket 4 pin line2 RJ 11 socket 31 31 2 Line Connection Main Distribution Frame VME 4000 of the PBX Side Panel Y 4 pin line 1 RJ 11 socket line 3 S 4 pin line 2 1 RJ 11 socket line 4 4 Line Connection Figure 2 5 Analog Line Connections VME 4000 Installation and Programming Manual 2 5 Description and Installation 4 On the side panel of the VME 4000 plug the 9V DC adapter jack into the power supply connector 5 Plug the 9V DC adapter into the main power supply outlet to turn the VME 4000 on The LED s on the front panel turn on and off one after another and then the LED indicating the status of the VME 4000 turns on 6 If your PBX supports full authorized RS 232 integration with the VME 4000 connect one end of the RS 232 cable to the VME 4000 s RS 232 connector and the other end to the RS 232 connector of the PBX 7 Call each VME 4000 line from any extension and verify the answer You should hear the default greeting system message no 000 See Appendix C 8 Replace the side panel cover 9 Program the VME 4000 according to your PBX type and required applications Single Line Digital Telephones Telephones OOo T voice channels Central VME 4000 Office PBX PC for programming E U P Operator Console
31. VME 4000 Installation and Programming Manual VME 4000 Installation and Programming Manual Release 6 February 2002 NOTICE This publication refers to the VME 4000 Voice Mail System Release 6 Additional copies of this manual may be obtained from Aleen Technologies Reproduction of this manual or parts thereof without written permission from Aleen Technologies is strictly prohibited Aleen Technologies reserves the right to modify the hardware and software described herein without prior notice However changes made to the hardware or software described do not necessarily render this publication invalid WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment Aleen Technologies shall repair or replace the same at its discretion Transportation will be the responsibility of the dealer distributor Under no circumstances shall Aleen Technologies be liable for consequential or special damages loss of revenue or user dealer expenses arising out of or in connection with the use or performance of the product whether base on contract tort or any other legal agreement The following shall void the above warranty malfunctions resulting from fire accident neglect abuse or acts of God use of improper electrical power or repair of tampering with or alteration of the product by anyone other than Aleen Technologies authorized personnel 1
32. VME 4000 Installation and Programming Manual Table of Contents 5 4 7 Pager Notification erento neas 5 6 5 4 8 Return to Previous Menu isseire nne esent nennen nennen sii 5 6 5 5 SEND MESSAGE cote dip Sacesees seat p d ae e pee UP EEDERU EE 5 7 5 6 RETURN TO AUTO ATTENDANT ceceeeeeeeeenetretne eene nenne etee trennen etre treten eene enen nennen 5 7 5 7 QUICK REFERENCE GUIDE 45 5 3 aeter oue Rd du daa eed 5 8 6 PROGRAMMING THE IN BAND DTMF PROTOCOL eeeeeee eene ener en enean 6 1 6 1 PROGRAMMING THE VME 4000 BY TELEPHONE eeeeeeeenee eee eene 6 1 6 1 1 Defining an In Band DTMF Code for an vent eee 6 1 6 1 2 Selecting an Operation Type sisese a a E a a a eani 6 3 6 1 3 Selecting a destination sinesend tnn 6 4 6 1 4 Defining the Time to Wait for the First DTMF Character esses 6 4 6 1 5 Defining the Time to Wait Between DTMF Characters esee 6 4 6 1 6 MATRA Supporti ge et e ee er PEE RR Ree ede d 6 5 6 2 SAMPLE PROGRAMMING eeeeteeeeneeneen nennen enen nene nene een netn nene treten nitet eterne trennen 6 5 6 2 1 Working with the SIEMENS Hicom 150E Office PBX sss 6 5 7 TROUBLESHOOTING osvssssscscscosssavososessssossssssnsesensepesoasssesansscusesnssspeseessensenssvasen PESE PEE PU ee SaS 7 1 APPENDIX A PROGRAMMING COMMANDS eere cete eene eese tn setas tna etos etos tas tastes enun A 1 APPENDIX B PROGRAMMIN
33. a designated mailbox 02 Retrieve messages from a designated mailbox 03 Play a specific script 04 Play the busy menu 05 Play the No Answer menu 06 Play the Do Not Disturb menu 07 Disconnect the call 08 Record the conversation 09 Play a specific script and change to 1 language 10 Play a specific script and change to 2 language 11 Play a specific script and change to 3 language 12 Play the Directory Listing DBN 13 Transfer to a mailbox 14 Transfer to an extension 15 z Transfer to the operator A destination must be defined for these tasks The destination of these operations is determined through code 202 VME 4000 Installation and Programming Manual 6 3 Programming the In Band DTMF Protocol 6 1 3 Selecting a destination If you have programmed an event to play a script transfer to an extension or a mailbox dial the following command code to define the destination 202 XX YYYY XX Event number 00 19 YYYY Script number an extension number or a mailbox number Note Make sure the script message has been recorded if transferring to a script 6 1 4 Defining the Time to Wait for the First DTMF Character You can define the time period the VME 4000 must wait between answering a call and receipt of the first character of an In Band DTMF code If the VME 4000 does not detect a DTMF character within the defined period of time it automatically plays the Automated Attendan
34. ach the proper extension after dialing the respective code and verifying a correct extension according to the mailbox owner s name The system administrator enables two methods of directory listing according to the mailbox owners first or last name e Call Transfer The system administrator can program the VME 4000 to detect the Call Progress tone and DTMF signals sent by the PBX and transfer the calls to extensions in one of the following modes Non Supervised The VME 4000 transfers the call immediately without verifying the status of an extension Supervised The VME 4000 checks for a busy or answer signal before transferring the call to an extension Semi Supervised The VME 4000 only checks for a busy signal before transferring the call to an extension e Multilingual Option The VME 4000 can operate in three languages simultaneously The system administrator can configure each mailbox to operate in one of the three selected languages The caller can select the language in which the system messages prompts are played VME 4000 Installation and Programming Manual 1 5 Introduction Answering on the First Ring To avoid delays the system administrator can set up the VME 4000 on each individual port to answer incoming calls on the first ring Script Menus The VME 4000 supports up to 39 script menus A script menu is a recorded announcement that can accept a digit entry 0 9 during playback Based on the d
35. acters Source 2 2 indicates the 3 digit target extension number Indicates the end of the In Band DTMF code 2 Dial 201 is the programming code to select an operation 02 is the event number 01 is the VME 4000 s operation type that indicates leaving a message in a mailbox 6 6 VME 4000 Installation and Programming Manual 7 TROUBLESHOOTING This section presents answers to commonly asked questions on operating the VME 4000 If problems persist contact your dealer Question Local notification does not work Answer e Make sure you have entered the correct notification codes e Make sure that local notification is enabled e Make sure that line 2 is properly connected between the VME 4000 and the PBX e Remove all the messages from the mailbox and then send a new message e Check the VME 4000 s DTMF level and length e Adda pause between codes e For Rings or Sign Rings Notification the first notification can take up to the amount of time defined by Ring Notification Interval e Make sure that for Rings and Sign Rings Notifications the maximum number of retries has not been reached VME 4000 Installation and Programming Manual 7 1 TROUBLESHOOTING Question Answer Question Answer Question Answer Question Answer 7 2 External Notification does not work Make sure you have selected the correct External Access code Make sure you did not add the External Access code t
36. after busy Note All source and target extension numbers in the SIEMENS Hicom 150E OfficePBX system have three digits 6 2 1 1 Programming Using a DTMF Telephone gt To program the VME 4000 to detect an In Band DTMF code from the PBX and enable an internal caller to retrieve messages from a mailbox 1 Source 1 1 Dial 200 00 e sek 7 te 4 224242 4 qoi 200 is the programming code to define an In Band DTMF code 00 is the event number assigned by you to the In Band DTMF code Each in the above PBX DTMF code is replaced by 2 2 2 indicates the 3 digit extension number Since The Extension is calling its mailbox target is used instead of source VME 4000 Installation and Programming Manual 6 5 Programming the In Band DTMF Protocol indicates the end of the In Band DTMF code 2 Dial 201 00 02 201 is the programming code to select an operation 00 is the event number 02 is the VME 4000 s operation type that indicates retrieving messages from a mailbox gt To program the VME 4000 to detect an In Band DTMF code from the PBX and enable an internal caller to leave a message in a mailbox 3 Source Target 1 1 Dial 200 02 3 905 2 2 2 1 200 is the programming code to define an In Band DTMF code 02 is the event number assigned by you to the In Band DTMF code Each in the above PBX DTMF code is replaced by 905 is a wild card programming the VME 4000 to ignore 5 DTMF char
37. al port RS 232 applying the PBX parameters to the VME 4000 This type of integration must be developed separately for each type of PBX e Loop Current Disconnection Some PBXs have the capability which enables them to notify the VME 4000 through the line interface when a call is terminated When this situation is detected by the Voice mail the line is disconnected and the VME 4000 is then ready to receive another call e Message Notification The VME 4000 automatically notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local to a PBX extension or remote to a telephone at a remote location a cellular telephone or a pager e Security Passwords The VME 4000 supports three types of passwords each with four digits System Administrator Gives access to all data stored in the VME 4000 Operator Gives access to the operating modes of the system The available operating modes are Day Night Holiday and Break Mailbox Gives access to individual mailboxes Mailbox owners can change the password at any time e Line Monitor The VME 4000 sends all incoming DTMF codes to the VUP from all the ports simultaneously through the RS 232 cable The line monitor is a powerful tool to simplify the integration and installation of the VME 4000 with the PBX 1 1 2 Automated Attendant Features The VME 4000 s automated attendant answers incoming calls and throug
38. amming Manual 2 3 Description and Installation The following table describes the function of the four LEDS on the front panel seers as wem froo wo sional or ow or or say Mods Mant or or o o _ Please contact your local dealer 2 3 Installation The VME 4000 is delivered completely assembled It is designed for mounting on a wall close to the PBX 2 3 1 Unpacking 2 4 Before unpacking inspect the package if you notice any damage immediately report it to your local dealer gt To unpack the VME 4000 1 2 3 4 Place the package on a flat surface and open it Remove the contents of the package and place them on a clean surface Remove all packing material Inspect the contents if you notice any physical damage immediately report it to you local dealer VME 4000 Installation and Programming Manual Description and Installation 2 3 2 Installing the VME 4000 gt To install the VME 4000 1 Mount the VME 4000 on a wall close to the PBX cabinet Use the drill template to place the two screws 2 Remove the side panel cover 3 Connect the RJ 11 connector on one end of the cables to the RJ 11 sockets on the side panel of the VME 4000 Connect the other end of the cables to one or two analog telephone lines on the Main Distribution Frame MDF of the PBX see Figure 2 5 Note Each RJ 11 socket on the side panel of the VME 4000 can support up to two analog telephone lines
39. ange the operator s password by dialing code 900 to enter the programming mode dialing the System Administrator s password and then dialing 601 Old Password New Password Operator s password must be 4 digits Warning Do not use and keys To disable the operator s password enter 0000 3 8 1 3 Resetting the Mailbox Password The System Administrator can reset a mailbox password to its default 1234 by dialing code 900 to enter the programming mode dialing the System Administrator s password and then dialing 570 XXXX where XXXX is the mailbox number The mailbox password can be changed by the mailbox owner Please refer to section 5 4 4 for more information 3 8 2 Activate Force Reorganize The force reorganize option automatically reorganizes and optimizes the data stored in the VME 4000 The system administrator can activate the Force Reorganize option by calling the VME 4000 and during the opening greeting dialing 900 Password 610 Important This option cannot be deactivated and should be activated by a certified technician only 3 30 VME 4000 Installation and Programming Manual DTMF Programming 3 8 3 Changing to from Day Light Saving Time The operator can change to from Day Light Saving time by calling the VME 4000 and during the opening greeting dialing 7 XXXX Y XXXX refers to the operator s password This password can be disabled See Section 3
40. anguage 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 180 XX B Example 180 21 3 The VME 4000 places the call on hold for 10 seconds before trying to transfer the call again when 3 is dialed during playback of script message 21 3 7 2 16 Blind Transfer to a Busy Extension 3 24 Transfers a call in blind mode to a busy extension Valid only for script messages 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 185 XX B VME 4000 Installation and Programming Manual DTMF Programming Example 185215 The VME 4000 immediately tries to transfer the call again when 5 is dialed during playback of script message 21 Note Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension Place a Call on Hold gives the option to retry every 10 seconds to transfer the call until the extension is available In a Blind Transfer calls are transferred to a Busy Extension immediately This option is used when the VME 4000 is connected to a PBX that incorporates In Band DTMF signaling 3 7 3 Directory Listing Programming The directory listing feature Dial By Name allows calls to be transferred to proper extensions based on recorded names and codes of mailbox owners The Director
41. box owner or caller can select one of the languages supported by the VME 4000 When the mailbox owner or caller enters the mailbox the VME 4000 automatically switches to the selected language VME 4000 Installation and Programming Manual 1 7 Introduction e Adjustable Recording Length The system administrator can select the length of all recorded messages in the VME 4000 The selected length will control the following types of messages scripts greetings names and incoming messages Changing this parameter will affect the operation VME 4000 e Automatic Gain Control AGC When this feature is enabled the VME 4000 automatically adjusts the line volume so incoming messages will be recorded at the same level 1 2 About this Manual 1 8 This manual presents information needed to install program and maintain the VME 4000 It is divided into the following sections 1 INTRODUCTION Introduces the VME 4000 and lists its features 2 DESCRIPTION AND INSTALLATION Provides a functional description of the VME 4000 and installation instructions 3 DTMF PROGRAMMING Describes how to program the VME 4000 from any DTMF telephone 4 PROGRAMMING BY COMPUTER Describes the installation and basic operational concepts of the Voice Mail Utility Program VUP 5 USER OPERATING INSTRUCTIONS Explains how to program and use a mailbox 6 PROGRAMMING THE IN BAND PROTOCOL Describes how to program the VME 4000 to detect the In Band DTMF prot
42. code None order to performa X 2 LED2 notification code None specific task X 3 LED notification off code None X 4 Transfer code Flash 1 Ext X 5 Recall from Busy Flash 1 X 6 Recall from No Answer Flash 1 CODE Respective PBX code Delete a specific 380 X procedural code X 1 LED1 notification code X 2 LED2 notification code X 3 LED notification off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Dial a String from 381 X YY YY 3 3 the Auto X String number 0 9 eee tobe wy yy DTMF string Note Use CODE Answer number of 386 X 5 samples where X z number of samples 0 9 CODE Dieits 0 9 0 9 x Extension 0 Pause 1 indicates a 1 second pause Hook Flash 1 2 Hook Flash 2 3 4 A 5 B 6 C 7 D 8 VME 4000 Installation and Programming Manual 3 7 DTMF Programming 3 4 Setting the Time and Date Table 3 2 presents commands used to set the VME 4000 clock and calendar Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 3 2 Commands to Set the VME 4000 Clock and Calendar OPERATION COMMAND Setting the time and day of the week 420 HH MM where HH hour 00 23 MM minutes 00 59 Example 420 15 25 stands for 3 25 p m Setting the date 430 DD MM YY where DD date of the month 01 3
43. condition X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition CODE DTMF code sent by the PBX for the Transfer Supervision operation 0 9 A D See page 3 7 for the proper codes Delete all DTMF condition codes 221 Delete the DTMF code for a 221 X specific condition bad P X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition If you select Call Progress tone supervision the VME 4000 detects a busy tone based on the cadence parameters set using code 371 It detects an answer when voice is recognized The VME 4000 does not check for Ring Back tone cadences The VME 4000 distinguishes between two types of transfers e Transfer to operator e Transfer to the rest of the extensions Table 3 9 explains how to program supervised semi supervised and non supervised transfers to the operator and to the rest of the extensions VME 4000 Installation and Programming Manual 3 27 DTMF Programming Table 3 9 Commands to Program the Transfer Modes OPERATION COMMAND Transfer mode for all extensions 3504 X Y where X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Default Y 1 Supervised 2 Semi Supervised 3 7 5 1 Detecting a Busy Extension If the VME 4000 detects a busy extension it performs a Recall from Busy and by default plays system message 96 if the extension has a mailbox or 103 if the extensio
44. e Ground 500 VAC 50Hz gt 20KQ 100 VAC 25Hz gt 100KQ Ring Capacitor 0 47uF 10 On hook Impedance Ring Detect DC Resistance off hook Impedance off hook Imbalance Ratio Return Loss Current during Break DTMF Transmission Frequency Tolerance Frequency Level High Group Frequency Level Low Group Inter digit Pause in Tone Dialing Fax CNG Tone Detection VME 4000 Installation and Programming Manual 50VDC 40 VAC 25Hz gt 30000 27 to 100VAC 16 to 60Hz 24 to 66VDC 20 to 100mA 100 to 3500 300 to 3400Hz 500 to 7002 300 to 3400Hz 46dB 300 to 3400Hz gt 18dB lt 7004A 1 5 6 to 8dBm 8 to 10dBm 70 to 80ms 1100Hz 38Hz D 1 Aleen Technologies Website www aleentech com E mail info aleentech com
45. e local notification for all 700 mailboxes Setting local notification for one 701 Mailbox X mailbox where X is defined as above Permitting remote notification for a 710 First Mailbox Last Mailbox Y range of mailboxes where Y 0 means remote notification is not permitted Y 1 means remote notification is permitted VME 4000 Installation and Programming Manual 3 15 DTMF Programming Table 3 6 Commands to Program Notification for Mailboxes continued OPERATION COMMAND Disable remote notification for all 710 mailboxes Permitting remote notification for 711 Mailbox Y one mailbox Y 0 means remote notification is not permitted Y Imeans remote notification is permitted Ring Notification Interval 720 XX where XX is a 2 digit number in minutes 1 99 Default 30 minutes Ring Notification Duration 730 X where X 0 stands for short time for rings default X stands for long time for rings Maximum number of days to store 740 XX messages where XX stands for number of days 00 99 00 Messages are not deleted by Voice Mail System Time to wait after off hook for 741 X notification dialing X cope seconde 0 5 Number of Ring Notification retries 750 XX where XX refers to the number of ring notification attempts Default is 05 Activate the LED notification 760 X where X 0 for 1 new message Default X 1 for every new message 3 16 V
46. eave a message e Day and Time Stamp The system administrator can program the VME 4000 to indicate the start of each message and the day and time it was recorded e Message Deletion Mailbox owners can manually delete messages or the system administrator can program the VME 4000 to automatically delete all messages after a specified number of days e Message Forwarding Mailbox owners can forward copies of messages to other mailboxes or mailbox groups Mailbox owners can also record an introduction to the forwarded message e Message Reply Mailbox owners can reply directly to a message and record a message in the sender s mailbox e Mailbox Groups A caller can send a message to all the members of a mailbox group at one time All defined mailboxes belong to the All Group mailbox group In addition the system administrator can create up to four mailbox groups each containing up to twenty mailboxes Mailboxes can belong to more than one group and can be added to or deleted from a mailbox group by the system administrator Each mailbox group can be assigned with a mailbox group greeting e Do Not Disturb Mode Mailbox owners can set their mailboxes in the Regular Mode or Do Not Disturb Mode When a caller dials a Do Not Disturb extension using the Automated Attendant menus the VME 4000 plays a special Do Not Disturb menu and does not transfer the call to the extension e Individual Language Selection The mail
47. ecord a new name 8 Delete Delete existing name 9 Return to Previous Menu Return to previous menu User s parameters menu 5 4 3 Directory Listing The mailbox owner can set the directory listing parameters by dialing 3 on the user s parameters menu see Section 5 4 The VME 4000 then plays the Directory Listing menu VME 4000 Installation and Programming Manual 5 3 User Operation Instructions DIGIT NAME DESCRIPTION 1 Play Back Play current directory listing code 2 Change Change directory listing code 8 Delete Delete Directory listing code 9 Return to Previous Menu Return to previous menu User s parameters menu 5 4 4 Change Password A mailbox password consists of four digits The default password is 1234 To disable the password enter 0000 The mailbox owner can change his password by dialing 4 on the user s parameters menu see Section 5 4 dialing 2 for the change password option and then dialing the new password Use digits 0 9 only when entering a password The System Administrator can reset the mailbox password to the default password by using code 570 or using the VUP DIGIT NAME DESCRIPTION 1 Play Back Play the current password 2 Change Change existing password 9 Return to Previous Menu Return to previous menu User s parameters menu 5 4 5 Do Not Disturb DND 5 4 The mailbox owner can dial 5 on the user s
48. efore and after external access code Transfer mode for all extensions Day operator Night operator Fax and Supervisor s extension numbers 341 X where X is the length of the pause in seconds 0 9 2 seconds 350 X Y Non supervised X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Y 1 Supervised Mode Y 2 Semi Supervised mode 360 X YYYY where X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension One mailbox can be defined as Supervisor When storage memory reaches 80 of its capacity a message is sent to this mailbox indicating the situation YYYY Corresponding extension number Delete the extension assignments Volume level Flash 1 VME 4000 Installation and Programming Manual 360 X where X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension 369 X where X volume level 0 9 9 Loudest 370 XXX where XXX is a 3 digit number 000 980 in steps of 20 ms Example 370 300 sets Flash 1 to 300 ms Flash 2 is fixed at 1200 ms Flash 2 is used in some PBX s for Recall from No Answer or Busy Codes 1200 ms 3 5 DTMF Programming Table 3 1 PBX Parameter Commands continued OPERATION COMMAND DEFAULT Busy Disconnect and DTMF Off On time Busy Signal Cadence Check Voice and DIMF Sensitivity
49. ere X is system message affected X 1 system message 004 X 2 system message 102 X 3 system message 095 Y 0 play the message default Y 1 do not play the message Y z 2 only when X 3 plays message to mailboxes without a greeting message 3 8 8 Listening to the Software Version Number To hear the VME 4000 s software version number dial 900 and the administrator password to enter the programming mode then dial 3 8 9 Resetting the System The System Administrator can reset the VME 4000 to its factory default settings by dialing 900 and the administrator password to enter the programming mode then dial 654 XXXX where XXXX is the System Administrator s password Note If you plan to reconfigure the VME 4000 for use with your current PBX and the VME 4000 had previously been configured for use with a different PBX type use this command to clear all existing settings and return to the factory default settings 3 8 10 Adjusting Recording Length The System Administrator can select the length of the recorded messages in the VME 4000 The selected length of message in minutes will affect all recorded messages The types of recorded messages that are affected are script recordings mailbox owner s greetings name recordings and recorded incoming calls VME 4000 Installation and Programming Manual 3 33 DTMF Programming To set message length dial 900 and the administrator password to enter the prog
50. es in 24 hour format Example 1 490 09 00 20 00 The will activate the External Notification between 9 a m to 8 p m 3 6 Programming the VME 4000 3 6 1 Creating Mailboxes You can define up to 128 mailboxes The mailbox number and its extension number are identical Make sure that the number of digits in the mailbox number conforms to the number of digits in an extension 300 You can select one of the languages supported by the VME 4000 for each mailbox After selecting a language the VME 4000 3 10 VME 4000 Installation and Programming Manual DTMF Programming e Plays all menus in the selected language e Plays all system messages e g time stamp and error messages in the selected language e If ring or remote notification is enabled the mailbox owner is notified in the selected language A virtual mailbox can also be created for users who do not have extensions When a caller dials a virtual mailbox number on the Automated Attendant menu the call is immediately transferred to the Do Not Disturb menu and the caller is given the option to leave a message You may use the external notification features for the virtual mailboxes Do not select internal notification because virtual mailboxes do not have extensions You can assign a mailbox for announcing messages without the ability to record incoming messages This mailbox is called an Announcer mailbox All mailboxes can be changed from a regular mailbox to an anno
51. f these messages in the programming mode by dialing 690 language digit 1 2 or 3 system message number or to hear all system messages dial 691 language digit NO SYSTEM MESSAGE 000 This system has not been programmed Please refer to the installation manual for instructions Thank you 001 Please hang up now 002 Please enter your password 003 Invalid entry Please try again 004 Please hold 005 Message was received on 006 At 007 Zero 008 O clock 009 No VME 4000 Installation and Programming Manual C 1 System Messages 010 One O11 Two 012 Three 013 Four 014 Five 015 Six 016 Seven 017 Eight 018 Nine 019 Ten 020 Eleven 021 Twelve 022 Thirteen 023 Fourteen C 2 NUMBERS 024 025 026 027 028 029 030 031 032 033 034 035 036 Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety VME 4000 Installation and Programming Manual 037 038 039 040 041 042 043 044 045 046 047 058 059 060 061 062 063 First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Of January Of February Of March Of April Of May Of June DATES MONTHS 048 049 050 051 052 053 054 055 056 057 064 065 066 067 068 069 VME 4000 Installation and Programming Manual System Messages Twelfth Th
52. gher priority than mailbox groups DTMFs dialed by the VME 4000 are not recognized by the PBX Change the amplitude and the ON and OFF levels of DTMFs dialed by VME 4000 379 371 How can the password of the mailbox be reset to its default 1234 e Use command 570 or press The Reset button in the VUP VME 4000 Installation and Programming Manual Question Answer Question Answer Question Answer TROUBLESHOOTING How can I find out how much memory is supported by my Voice Mail System Use statistics option in VUP Pager Notification does not work Make sure you have selected the correct External Access Code Make sure you did not add the External Access Code to the pager number Make sure pager notification is allowed and enabled Make sure the pager number is entered correctly Make sure your pager company provides a 1400 Hz tone if is used If your provider does not support 1400 Hz tone SIT tone use enough pauses to by pass the sent tone The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum number of retries has not been reached When I reach a mailbox a menu is played immediately and I am not given a chance to leave a message The mailbox is defined as an announcer mailbox VME 4000 Installation and Programming Manual 7 5 TROUBLESHOOTING Question
53. gramming Manual 5 5 User Operation Instructions 5 4 7 Pager Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner can e Enable disable pager notification e Enter his pager number e Listen to the current pager number by dialing 7 on the user s parameters menu see Section 5 4 DIGIT NAME DESCRIPTION 1 Change Mode Toggles the pager notification state Enable Disable 2 Pager Number Enter the selected pager number for pager notification Codes 0 9 Extension Number A D P and Q can be used 8 Play Back Play back the pager number 9 Return to Previous Menu Return to previous menu User s parameters menu Codes P 1 second pause 1 4 B 6 D 8 Sort Q 4 second pause 2 2 A 5 CS Ext No 0 0 9 0 9 CPD Tone 3 5 4 8 Return to Previous Menu The mailbox owner can dial 9 on the user s parameters menu see Section 5 4 to return to the User s main menu see Section 5 2 5 6 VME 4000 Installation and Programming Manual User Operation Instructions 5 5 Send Message The mailbox owner can leave a message in any mailbox or group of mailboxes by dialing 8 on the user s main menu see Section 5 4 5 6 Return to Auto Attendant The mailbox owner can dial 9 on the user s main menu see Section 5 2 to return to the auto attendan
54. h a series of recorded menus and telephone directories helps the callers reach the desired extensions e Opening Greeting The VME 4000 plays a pre recorded greeting to callers The opening greeting usually includes the organization s name how to reach an extension VME 4000 Installation and Programming Manual 1 3 Introduction 1 4 department or operator how to switch languages how to leave a message and to access a directory During the greeting callers can access a department by dialing a single digit dialing the extension number or holding for assistance Operating Modes Depending on the time and the system schedule the VME 4000 answers external calls with one of four opening greetings Day Mode During normal business hours the VME 4000 answers calls with a pre recorded daytime greeting The daytime greeting enables the caller to reach a requested extension mailbox department and directory or to switch languages Night Mode During non working hours the VME 4000 answers calls with a pre recorded nighttime greeting that enables the caller to leave a message in a requested mailbox Holiday Mode During holidays the VME 4000 answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox Break Mode The system administrator can program part of the day mode as break time During break time the VME 4000 answers calls w
55. ial to an extension e Transfer a call directly to a mailbox e Place a call on hold e Blind Transfer to the busy extension e Play the directory listing Technicians and System Administrators should program the script messages according to the application 3 7 2 1 End Of Message Timeout Sets the EOM timeout period for each script individually Command 105 XX Y Example 1 where XX Script number Y Timeout in seconds 105 056 The VME 4000 sets the EOM timeout to 6 seconds for script message 05 3 7 2 2 Play Another Script Message Builds submenus by transferring the caller from one script message to another Command 110 XX B YY Example 110 00 3 02 The VME 4000 plays script message 02 when 3 is dialed during playback of script message 00 Note Make sure to record script message 02 VME 4000 Installation and Programming Manual 3 19 DTMF Programming 3 7 2 3 Select Opening Script Selects the opening script message Command 112 XX YY Z XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 3 7 2 4 Transfer to the Opening Menu Transfers the caller to the opening main menu Used mainly by Busy and No Answer script messages 21 24 for the first language 31 34 for the second language and 41 44 for the third language where the caller is given the option to return to the main menu Command F115 XX B
56. ication The VME 4000 notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local or remote Notification is always done on the second line Local Notification You can select one of the following options e None The notification feature is disabled e Message Light On 1 The VME 4000 signals the PBX that a mailbox has received a message The PBX then turns on the message light of the telephone extension If the Message Light Off code is programmed the code is transferred to the PBX after the mailbox owner retrieves all his new messages Some PBXs do not support the Message Light Off code Instead they turn the message light off when the mailbox owner presses the message button on his proprietary telephone set and the VME 4000 starts playing the messages see Table 3 3 VME 4000 Installation and Programming Manual 3 13 DTMF Programming 3 14 e Message Light On 2 Same as Message Light On 1 but used only for PBXs that have two different codes for different telephones or for special tone notification see Table 3 3 The system administrator can set the notification method to one of the two states code 760 Notification on 1 new message Notification on every new message e Sign Rings The VME 4000 rings the notified extension number These Sign Rings may be sent at programmed intervals code 720 The VME 4000 stops sending Sign Rings after the
57. igit entered the VME 4000 can take one of the following actions Transfer the call to another script menu Transfer the call to another script menu and change the language Transfer the call to an extension or hunt group Transfer the call to a mailbox or a mailbox group Dial a string of DTMF 10 different strings and up to 20 digits for each string including special characters Retrieve messages from a mailbox Disconnect the line Leave a message Play the directory listing Record a call 1 1 3 Voice Mail Features 1 6 The VME 4000 enables a caller to leave a message recorded in his own voice in any mailbox The mailbox owner can access his her mailbox at any time from any touch tone telephone and listen to his her messages Mailbox owners can also modify their own mailbox parameters Real Virtual Mailboxes The VME 4000 supports up to 128 real and virtual mailboxes A real mailbox has a telephone extension whereas a virtual mailbox does not Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording a personal greeting assigning a personal password to the mailbox and setting optional parameters VME 4000 Installation and Programming Manual Introduction e Personal Greeting Mailbox owners can record or change personal greetings at any time from any touch tone telephone Callers first hear the personal greeting of the extension called and then they can l
58. igure 4 1 RS 232 Cable Connection 4 2 System Requirements Before installing the VUP check that your computer meets the following minimum requirements e PC 486 or higher e 8 MB RAM free memory e 5 MB free hard disk space e Microsoft Windows 95 Windows 98 or Windows NT 3 51 or higher 4 3 Installing the VUP gt To install the VUP Exit all open applications Insert the VUP installation diskette into the floppy disk drive Use Windows Explorer to locate the setup file Double click the setup file CAL doctas pasa Follow the instructions on the screen 4 2 VME 4000 Installation and Programming Manual Programming By Computer 4 4 Starting VUP To start the VUP click on the VUP icon For further instructions go to the required parameter and press the F1 key Important If the VME 4000 is programmed through VUP the script message has to be recorded via a telephone set VME 4000 Installation and Programming Manual 4 3 5 5 1 5 2 USER OPERATION INSTRUCTIONS Introduction The following paragraphs describe the user s operational menus User s Main Menu Users can enter their mailbox menus for retrieving messages and set up their mailboxes in 3 ways through the auto attendant using access digits for the retrieve message process 160 by pressing an access digit during the mailbox greeting or by dialing the voice mail extension and if the PBX supports in band DTMF protocol the users will automatically e
59. ion parameters mailboxes notification type system schedules and opening greetings Mailbox owners can then set up their own personal mailbox parameters 1 1 Features and Services The VME 4000 is a powerful voice mail system at an affordable price It contains most of the useful features and services provided by PC based systems but at a lower cost The VME 4000 s features can be divided into three groups System Administration Automated Attendant Voice Mail 1 1 1 System Features 1 2 Configuration The VME 4000 is available with two ports and 10 hours of recording time The system administrator can upgrade the VME 4000 by adding a two port expansion card to the motherboard to provide four ports Programming The system administrator can program the VME 4000 by Touch tone telephone using DTMF tones Computer using the Voice Mail Utility Program VUP The installer should save the files containing the parameters set in each installation Integration with your PBX The system administrator can integrate the VME 4000 with the PBX through In Band DTMF Protocol integration using DTMF strings This type of integration is achieved by setting up the communication parameters on the PBX and the VME 4000 including answering a call transfer recall from busy recall from no answer the notification parameters and more VME 4000 Installation and Programming Manual Introduction Out band integration through a seri
60. ipt message 00 26 31 36 and 41 46 VME 4000 Installation and Programming Manual 3 17 DTMF Programming 3 7 2 Programming Script Messages 3 18 You can program each script message separately The programming command format for script messages is Command Code XX B YY e Command Code defines the action that should be taken when B is pressed during playback of script message XX where e XX refers to a script message number e B refers to the digit dialed by the caller during playback of script message XX or at the end of the message B can be 0 9 or for end of message e YY refers to the destination which can be an extension mailbox or another script message IMPORTANT Do not define the Operator ID digit on script messages Table 3 1 describes how to define the operator ID digit which is then automatically reserved on all script messages The command codes used to build the Automated Attendant Script Menu are presented on the following pages You can program one of the following actions for each script message e Play another script message e Return to the opening menu e Play another script message and change the language e Transfer the call to an extension e Transfer the call to the operator e Transfer the call to a mailbox e Disconnect the line e Leave a message in a mailbox e Retrieve messages from a mailbox VME 4000 Installation and Programming Manual DTMF Programming e Direct d
61. irteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth Thirtieth Of July Of August Of September Of October Of November Of December C 3 System Messages NO 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 C4 SYSTEM MESSAGE and You have new messages new message messages To retrieve messages press 1 To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 You have no messages Message saved Please hold To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To reply to message sender press 5 To delete press 8 To return to the previous menu press 9 Message saved Message deleted Please enter a new four digit password To delete skipped messages press 8 To save all messages press 9 yesterday today VME 4000 Installation and Programming Manual NO 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 System Messages SYSTEM MESSAGE Please enter your mailbox number Invalid mailbox Please try again Incorrect password Please try again Please record your greeting after the tone Press the hash key when you have finished Please record your name after the tone Press the hash key when you have finished Calls will be transferred
62. ith a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox System Schedules Auto Mode If your organization has operating hours that vary from day to day the system administrator can define the daily operating schedules on a weekly basis including daytime nighttime and break time hours When the Auto mode is activated the VME 4000 automatically switches between the day night and break modes according to the pre defined schedule The operator can override the pre defined system schedule and switch manually to day night break or holiday mode using a password VME 4000 Installation and Programming Manual Introduction e Holiday Schedules The VME 4000 switches automatically to Holiday mode on dates programmed as holidays During holidays the VME 4000 answers calls with the special holiday greeting e Fax Detection If the VME 4000 detects a fax tone CNG during the opening greeting it automatically transfers the call to the pre defined fax extension e Directory Listing Dial By Name The VME 4000 can provide a list of mailbox owner names The directory listing enables calls to be transferred to all extensions configured within the list A caller can access the directory listing by following instructions during the opening greeting In order to enable a directory listing call transfer the mailbox owner must record his name and a three letter code A caller can re
63. lbox Last Mailbox Z mailboxes where Z 1 2 or 3 language number Defining a language for a mailbox 533 Mailbox Number Z where Z 1 2 or 3 language number 3 6 2 Creating Mailbox Groups You can create up to four mailbox groups for distributing messages Each mailbox group can contain up to twenty mailboxes The group numbers are by default 000 001 002 and 003 Group 099 consists of all mailboxes real and virtual You can select a different number for the first digit of the mailbox groups using code 545 Make sure that you select a number that does not interfere with your PBX s numbering plan Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands 3 12 VME 4000 Installation and Programming Manual DTMF Programming Table 3 5 Commands to Create Mailbox Groups OPERATION COMMAND Adding a mailbox to a group 540 Group Number Mailbox Number Note You must define the mailbox before adding it to a group Changing the number of the first 545 X digit in the mailbox groups where X is the first digit of the mailbox groups Default is 0 Deleting a mailbox from a group 550 Group Number Mailbox Number 560 Group Number Note Resetting a group removes all the mailboxes within that group Resetting a group Note A separate greeting message can be recorded for each mailbox group 3 6 3 Notif
64. ltaneously Voice Mail features include mailboxes mailbox groups and various types of message notifications for each mailbox VME 4000 Installation and Programming Manual 2 1 Description and Installation 2 1 The Basic System The VME 4000 comes with two lines and 10 hours recording time You can upgrade the VME 4000 by adding a two line expansion card to the motherboard to provide four lines 2 ports 10 hours memory 2 port expansion card Figure 2 1 Options for Upgrading the Basic System 2 2 Physical Description The functional components of the VME 4000 are located under the side panel cover The LEDs are on the left side of the front panel The bottom panel has two indented holes for wall mounting Figure 2 2 General View of the VME 4000 after Removing the Cover 2 2 VME 4000 Installation and Programming Manual Description and Installation 2 2 1 Side Panel O Figure 2 3 Side Panel The numbered items in the following description correspond to the labels in Figure 2 3 1 Power Supply Connector Connects the VME 4000 to the external power supply 2 RS 232 Connector Connects the VME 4000 to the PBX or a PC 3 2 RJ 11 Sockets Connects the VME 4000 to 2 or 4 PBX extensions 2 2 2 Front Panel Voice Mail System DAY NIGHT VME 4000 I HOLIDAY 9 AUTO aleen Figure 2 A LEDs on the Front Panel VME 4000 Installation and Progr
65. mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 e Rings The VME 4000 rings the notified extension for a programmed time period code 730 When the mailbox owner answers the VME 4000 prompts him to enter his password After entering the password the mailbox owner may retrieve his messages If the mailbox owner does not answer the VME 4000 tries again at programmed intervals code 720 The VME 4000 stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 Remote Notification The mailbox owner may choose to be notified at a remote location i e his mobile telephone home telephone or pager by entering a remote telephone number of up to 20 digits or pager number of up to 40 digits You can use any combination of st A D 0 9 and Pause when setting the remote notification telephone number After remote notification is enabled the VME 4000 will dial the remote phone or pager number and notify the mailbox owner of any new messages After entering the password the mailbox owner can retrieve his messages The duration of remote notification rings is programmed using code 730 The VME 4000 stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 The mailbox owner must obtain permission from the System
66. menus for the Automated Attendant Make sure you define the mailboxes before building Automated Attendant script menus VME 4000 Installation and Programming Manual DTMF Programming 3 3 Defining PBX Parameters To integrate the VME 4000 with your PBX apply the PBX parameters to the VME 4000 To obtain your current PBX parameters check your PBX User s Manual or the current PBX setup configuration To configure the VME 4000 to detect the in band DTMF protocol sent by your PBX refer to Section 6 Note Do not forget to enter programming mode by dialing 900 and the administrators password before using the programming commands Table 3 1 presents the commands you must enter to apply the PBX parameters to the VME 4000 Table 3 1 PBX Parameter Commands OPERATION COMMAND DEFAULT Extension size 300 X 3 where X is a digit 1 4 You can only change this parameter if mailboxes and or legal extensions have not yet been defined Cut off time for 301 X 6 seconds continuous call where progress tone X cut off time in seconds 0 9 detection No of rings 310 line number number of rings 1 before the line is Line number 1 4 answered Number of rings 1 9 Time to wait for 311 XX 20 seconds No Answer where XX is 00 99 seconds This code is applicable only when supervised transfer is selected VME 4000 Installation and Programming Manual 3 3 DTMF Programming 3 4 Table 3 1 PBX Parameter Commands c
67. message If the caller does not dial a number during playback of a script message the VME 4000 disconnects the call at the end of the message 3 7 5 Supervised Semi Supervised and Non Supervised Transfers 3 26 Transfer to an extension may be supervised semi supervised or non supervised In a supervised mode the VME 4000 detects Busy and No Answer signals from the PBX In a semi supervised mode the VME 4000 only detects Busy signals In a non supervised mode the VME 4000 transfers a call to the required extension without checking the status of the extension You can configure the VME 4000 to detect Answer Busy and Do Not Disturb signals by recognizing the DTMF codes sent by the PBX or analyzing the Call Progress tones VME 4000 Installation and Programming Manual DTMF Programming If DTMF signals are selected for the supervised mode you must define DTMF codes for the Answer Busy and Do Not Disturb conditions Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 3 8 Commands to Detect Answer Busy and Do Not Disturb Conditions OPERATION COMMAND Selecting DTMF code or Call 220 X Progress tone detection where X 0 Supervised call transfer using Call Progress tones default X 1 Supervised call transfer using DTMF codes Defining the DTMF code for the 221 X CODE Answer condition Busy condition and Do Not Disturb
68. more than four script messages Note The following numbers are dedicated to specific script messages by default e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Script No Script No O 00 10 tA PWN KY c O 00 10 tA PWN KY c EOM EOM Script No Script No O 00 10 tn PWN KF c O 00 10 tA FP wWN YF Cc EOM EOM VME 4000 Installation and Programming Manual B 5 Programming Forms PROGRAMMING THE IN BAND DTMF PROTOCOL EVENT IN BAND DTMF CODE TASK ACTION DESTINATION COMMAND CODES USED TO PROGRAM THE IN BAND DTMF PROTOCOL Define the time to wait for the first DTMF character in the In Band DTMF code Define the time to wait between receipt of each DTMF character in the In Band DTMF code Define Transfer Supervision Type 200 201 202 210 211 220 21 Define the DTMF code for the Answer Busy and Do Not 2 Disturb conditions B 6 VME 4000 Installation and Programming Manual APPENDIX C SYSTEM MESSAGES This section lists the Voice Mail system messages and their numbers You can hear each o
69. n does not have a mailbox Refer to Section 3 7 5 3 for information on changing the default system messages 3 7 5 2 Detecting a No Answer from an Extension If the VME 4000 does not detect an answer from the extension it performs a Recall from No Answer and by default plays system message 97 if the extension has a mailbox or 104 if it does not have a mailbox Refer to Section 3 7 5 3 for information on changing the default system messages 3 7 5 3 Changing the Busy and No Answer Menus System messages 96 97 103 and 104 are default messages The System Administrator can replace the system messages with script messages as follows e System message 96 Busy and the extension has a mailbox is replaced by script message 21 in the first language script message 31 in the second language and 41 in the third language e System message 103 Busy and the extension does not have a mailbox is replaced by script message 22 in the first language script message 32 in the second language and 42 in the third language e System message 97 No Answer and the extension has a mailbox is replaced by script message 23 in the first language script message 33 in the second language and 43 in the third language 3 28 VME 4000 Installation and Programming Manual DTMF Programming e System message 104 No Answer and the extension does not have a mailbox is replaced by script message 24 in the first language script message 34 in the second language
70. nter their mailbox menus Then the VME 4000 announces the number of messages and plays the users menu DIGIT NAME DESCRIPTION Retrieve Message Listen to Messages Mailbox Parameters Enter Mailbox Parameters Menu Send Message Send a Message to a Specific Mailbox Return to Auto Attendant Exit Current Menu and Return to Auto Attendant Note The User s main menu can also be entered by dialing the programmed Key to retrieve messages during the mailbox greeting playback This parameter is programmed via command 331 or from the VUP Digit 9 is the default 5 3 Retrieve Message Menu If the mailbox owner dials 1 while in user s main menu the VME 4000 plays the new messages followed by previously saved messages At the end of each message the VME 4000 plays the Retrieve Message menu DIGIT NAME DESCRIPTION 1 Next Message Play next message VME 4000 Installation and Programming Manual 5 1 User Operation Instructions 2 Replay Replay current message 3 Save Save current message 4 Forward Forward current message to another mailbox 5 Reply Reply to message sender Internal messages only 8 Delete Delete current message 9 Return to Previous Menu Return to previous menu User s main menu 5 4 Mailbox Parameters If the mailbox owner dials 2 while in user s main menu the VME 4000 plays the user s Parameters menu
71. o the telephone number because the VME 4000 automatically dials the External Access code Make sure External Notification is allowed and enabled The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum number of retries has not been reached The VME 4000 does not transfer calls DTMF tones are heard or the call is disconnected Flash 1 has been incorrectly configured When I dial command code 300 the VME 4000 plays an error message You are trying to change the number of digits in an extension after extensions and mailboxes have been configured To change the number of digits in an extension you must first remove all mailboxes and extensions Command 510 does not allow a mailbox to be deleted The mailbox is used in script menus Please remove the mailbox from all the scripts and then use the delete command VME 4000 Installation and Programming Manual Question Answer Question Answer Question Answer Question Answer TROUBLESHOOTING In supervised mode the VME 4000 incorrectly returns calls e The VME 4000 s time to wait for No Answer parameter value is greater then the PBX s recall time parameter value Decrease the value of the VME 4000 s Time to Wait for No Answer parameter or increase the value of the PBX s recall time parameters In supervised mode the VME 4000 d
72. ocol sent by the PBX 7 TROUBLESHOOTING Presents answers to commonly asked questions on operating the VME 4000 APPENDIX A Summarizes the programming commands APPENDIX B Contains the DTMF programming forms VME 4000 Installation and Programming Manual Introduction APPENDIX C Lists the system messages APPENDIX D Lists the system specifications VME 4000 Installation and Programming Manual 1 9 2 DESCRIPTION AND INSTALLATION The VME 4000 is a digital system consisting of a Sophisticated DSP voice processing device Flash memory for storing voice recording and parameter data Central Processing Unit Two or four ports Real time clock The VME 4000 provides two major services Automated Attendant Uses menus and sub menus to transfer calls to specific departments extensions or mailboxes Voice Mail Receives and delivers messages Each mailbox has its own number and mailbox owners have passwords enabling them access to their mailboxes Messages can be saved deleted or transferred to other mailboxes Mailbox owners can also send identical messages to groups of mailboxes or to all the mailboxes in the system By configuring the following the VME 4000 s Automated Attendant and Voice Mail System can be customized to suit the needs of the company PBX parameters Automated Attendant script menus and customized Busy No Answer and Do Not Disturb menus in up to three different languages simu
73. oes not recognize answered calls e Increase the voice Sensitivity parameter value e Make sure that the correct Transfer Supervision Type has been selected The VME 4000 transfers calls made to an extension to its mailbox and plays message stating that the extension is unavailable e The extension is in Do Not Disturb mode The Voice Mail Utility Program VUP issues a warning that the COM port is unavailable e Make sure that the selected COM port is not being used by another device or Program e If the selected COM port was previously used by another device remove the device shut down and restart your computer to release the serial port VME 4000 Installation and Programming Manual 7 3 TROUBLESHOOTING Question Answer Question Answer Question Answer Question Answer Question Answer 7 4 A message is sent to a mailbox group that contains five defined mailboxes but only two receive the message e The messages were sent to all the mailboxes in the group but only accepted by those mailboxes that did not have the maximum number of messages recorded The VME 4000 has been programmed to operate in Night mode When a call is received it disconnects the call and switches to Day mode e Make sure that the night greeting script is recorded What happens when a mailbox and mailbox group have the same extension number e Messages are sent to the mailbox In general mailboxes have hi
74. ontinued OPERATION Legal PBX Extensions COMMAND DEFAULT 320 Y First Ext Last Ext where Y is a group number 0 9 Example 320 0 330 350 320 1 355 375 f None You can define up to 10 groups of legal extensions If a caller dials an extension by direct dialing code 170 the VME 4000 checks if the extension is legal If the extension is not legal the VME 4000 does not transfer the call Resetting a group Resetting all groups Operator ID Code Programmable code for retrieving messages 320 Y 000 000 the two groups of zeros can be 2 3 or 4 digits long according to the extension size 320 330 X where X is a digit 0 9 When the caller dials this digit during any script message the call is transferred to the operator 331 X X 0 9 Retrieve digit THHE Disconnection 333 CODE Code The VME 4000 terminates a call when it receives the disconnection code The code can include up to four digits Legal values for this code can be any combination of 0 9 and A D Clear 333 d Disconnection Code External Access 340 X 9 Code where X is the external access code 0 9 Pause 1 This code is applicable for external notification Clear External 340 Access Code VME 4000 Installation and Programming Manual DTMF Programming Table 3 1 PBX Parameter Commands continued OPERATION COMMAND DEFAULT Pause b
75. pecific message entry 190 XX B 3 7 4 to its default value Reset all message entries to 190 XX 3 7 4 defaults IN BAND DTMF PROGRAMING COMMANDS OPERATION COMMAND SECTION Define an In Band DTMF code 200 XX YY YY 6 1 1 for an eveni XX Event number YY YY In Band DTMF code Delete all In Band DTMF codes 200 Delete In Band DTMF codes for 200 X 6 1 1 an event X Event number Select a task for an In Band 201 XX YY 6 1 2 Pir code XX Event number YY Task number 00 Auto Attendant opening script 01 Leave a message 02 Retrieve messages 03 Play a specific script 04 Play a busy menu 05 Play a No Answer menu 06 Play a DND menu 07 Disconnect the call 08 Record the conversation 09 Play a specific script and change to 1 language 10 Play a specific script and change to 2 language 11 Play a specific script and change to 3 language VME 4000 Installation and Programming Manual A 3 Programming Commands IN BAND DTMF PROGRAMING COMMANDS CONT D OPERATION COMMAND SECTION Select a task for an In Band 12 Play the Directory Listing DBN DTMF code 13 Transfer to a mailbox 14 Transfer to an extension 15 Transfer to the operator A destination must be defined for these tasks Select a destination for an In 202 XX YYYY Band DTMF event XX Event No YYYY Destination Delete the destination for a 202 XX 6
76. press 2 To listen to the pager number press 3 To return to the previous menu press 9 VME 4000 Installation and Programming Manual C 7 System Messages NO 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 C 8 SYSTEM MESSAGE Pager notification is disabled Pager notification is enabled Please enter your pager number Press the hash key when you have finished saved messages saved message That mailbox is currently unavailable Storage space is nearing capacity For press To return to the previous list press 7 For additional listings press 8 To enter another name press 0 To return to the main menu press 9 No directory listing is available To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To change external notification press 6 To change pager notification press 7 To return to the previous menu press 9 To listen to your directory listing press 1 To enter your directory listing press 2 To delete your directory listing press 8 To return to the previous menu press 9 Operation Successful VME 4000 Installation and Programming Manual NO 147 148 149 150 151 152 153 154 155 156 157 158 System Messages SYSTEM MESSAGE Using your keypad please
77. ramming mode then dial where X 1 9 minutes This parameter is set to two minutes by default 3 34 VME 4000 Installation and Programming Manual 4 PROGRAMMING BY COMPUTER This section describes the purpose and main features of the Voice mail Utility Program VUP and details the installation process The VUP enables you to Define PBX parameters Set the VME 4000 clock and calendar Create and maintain mailboxes Build Automated Attendant menus Review traffic statistics Print system parameters and statistics Programming the VME 4000 via the PC is done offline until sent in one block to the VME 4000 We recommend that you save the new configuration in a file Using the VUP you can also Open a configuration file to make changes and then to upload them to the VME 4000 Open the default configuration file View VME 4000 statistics e g line and memory utilization 4 1 Connecting The VME 4000 To The Computer gt Toconnect your computer to the VME 4000 1 2 Remove the side panel cover of the VME 4000 Remove any cable attached to the VME 4000 s RS 232 connector Connect one end of the RS 232 cable to one of the unused serial ports of your PC and the other end to the VME 4000 s RS 232 connector as shown in figure 4 1 VME 4000 Installation and Programming Manual 4 1 Programming By Computer PC VME 4000 2 2 3 3 5 5 Female Male 9 pin D type 9 pin D type F
78. sage the VME 4000 stops the message and waits for the rest of the digits of the extension The number of digits in an extension is defined by code 300 in Table 3 1 You can enter up to four different digits Command 170 XX first digit s Example 1 170 00 2 The VME 4000 waits for the rest of the extension number when 2 is dialed during playback of script message 00 After the caller dials the rest of the extension number the VME 4000 transfers the call to the extension VME 4000 Installation and Programming Manual 3 23 DTMF Programming Example 2 170 00 2 4 ft Same as Example 1 except the extension number starts with 2 or 4 for extension numbers 2xx and 4xx 3 7 2 14 Transfer Call Directly to a Mailbox Transfers the call directly to a mailbox number This feature is similar to directly dialing an extension except the call is transferred directly to a mailbox You can enter up to four different digits Command 175 XX first digit s Example 1 175 00 2 The VME 4000 waits for the rest of the mailbox number when 2 is dialed during playback of script message 00 After the caller dials the rest of the mailbox number the VME 4000 transfers the call to the mailbox Example 2 175 0024 Same as Example 1 except the mailbox number starts with 2 or 4 3 7 2 15 Place a Call on Hold Gives the caller the option to remain on hold Valid only for script messages 21 22 for the first l
79. ssage will be sent Sunday Monday Tuesday Wednesday Thursday Friday Saturday O As Eight O Two for 8 02 Pause Please record your message after the tone Press the hash key when you have finished VME 4000 Installation and Programming Manual NO 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 System Messages SYSTEM MESSAGE To change external notification press 1 To enter the telephone number press 2 To listen to the current telephone number press 3 To return to the previous menu press 9 External notification is disabled External notification is enabled You have a new message To retrieve messages press 1 Please enter the telephone number Press the hash key when you have finished The required extension is unavailable To try another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 Invalid extension number Please try again Skipped messages have been deleted To listen to your recording press 1 To rerecord press 2 To delete press 8 To return to the previous menu press 9 That recording does not exist The Busy On Time is The Busy Off Time is To listen to your password press 1 To edit press 2 To return to the previous menu dial 9 Message was received For Pager notification press 1 To enter the pager number
80. t VME 4000 Installation and Programming Manual 5 7 User Operation Instructions 5 7 Quick Reference Guide User s Main Menu Retrieve A 3 5 Message Next Return to Message Replay Save Forward Reply Delete Previous Menu User s Parameters Menu Mailbox 1 Parameters Record Greeting Play Return to Back Record Dele Previous 2 ad Record 8 Name Play Return to Back Record Delete Previous 3 lt A Directory 8 Listing Play Return to Back Change Delete Previous 4 Dens Change Password Play Return to Back Change Previous menu DND External Notification Change Telephone Play Return to Mode Number Back Previous menu 8 Pager Send Notification Message Change Pager Play Return to Mode Number Back Previous 9 iii Return to Return to Auto Previous Attendant menu 5 8 VME 4000 Installation and Programming Manual 6 PROGRAMMING THE IN BAND DTMF PROTOCOL This section describes how to program the VME 4000 to detect In Band DTMF codes sent by your PBX and to take appropriate action upon detection When the In Band DTMF Protocol feature is programmed the VME 4000 waits a defined period of time for an In Band DTMF code after answering a call from the PBX If the VME 4000 detects the code within the defined period of time it performs a predefined operation If the VME 4000 does not detect the code it plays the Automated Attendant s Opening Greeting
81. t s opening greeting To define the timeout until the first DTMF character dial 210 XXXX where XXXX 0000 9980 ms in steps of 20 ms The default is 3 seconds 6 1 5 Defining the Time to Wait Between DTMF Characters 6 4 You can define the amount of time the VME 4000 must wait between receipts of each DTMF character comprising an In Band DTMF code If a DTMF character is not detected within the defined period of time and the In Band DTMF code has not been completed the VME 4000 automatically plays the Automated Attendant s opening greeting To define the amount of time to wait between DTMF characters dial 211 XXX where XXX 000 980 ms in steps of 20 ms The default is 500 ms VME 4000 Installation and Programming Manual Programming the In Band DTMF Protocol 6 1 6 MATRA Support The VME 4000 can support Q23 Protocol To activated the support in Q23 Enter to programming mode and dial 204 X where X 1 VME 4000 support X 0 VME 4000 not support 6 2 Sample Programming 6 2 1 Working with the SIEMENS Hicom 150E Office PBX By default the SIEMENS Hicom 150E Office PBX uses the following DTMF characters for integration with the VME 4000 xk Source Internal call to Voice Mail ED 02222 To activate the Automated Attendant external call 3 3 Source Target 1 Call forward all leave a message 4 Source Target 1 Call forward after no answer D Source Target 1 Call forward
82. t handle calls when in the programming mode gt Toenter the programming mode 1 Connect a PBX analog line to the VME 4000 2 Callthe PBX analog line from any touch tone telephone 3 Wait until the VME 4000 answers and plays the opening menu Then dial 900 4 Dial the System Administrator s password the default password is 1234 to enter the programming mode gt Toexit the programming mode e Dial 900 Do not dial for one minute Note If you exit the programming mode by dialing 900 the VME 4000 plays the opening menu and you can then test the changes made to the system VME 4000 Installation and Programming Manual 3 1 DTMF Programming 3 2 First Time Programming Checklist 1 3 2 Call from a touch tone telephone to the VME 4000 You will hear the default message system message 000 see Appendix C Dial 900 and the administrator password default 1234 to enter the programming mode Set the PBX parameters see Sections 3 3 and Section 6 to ensure the proper operation of the VME 4000 with your PBX Set the VME 4000 s real time clock see Section 3 4 Set the system schedule see Section 3 5 Create mailboxes see Section 3 6 1 Define a notification type for each mailbox see Section 3 6 3 Define notification parameters i e message light on and message light off and interval between ring notification in Section 3 6 3 Record see Section 3 7 1 and program see Section 3 7 2 script
83. t name Record a script message 100 XX Beep Record Play a script message 101 XX Beep Playback VME 4000 Installation and Programming Manual A 1 Programming Commands SCRIPT PROGRAMMING COMMANDS CONT D Delete a script message 102 XX XX Script No Select EOM timeout for each 105 XX Y script P XX Script No Y Timeout in seconds Transfer to the directory listing 111 XX B XX Script number Select opening menu 112 XX YY Z XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 Transfer to opening menu 115 XX B 3 7 2 4 Transfer to a script message 117 XX B YY Z with a change of language 2 51 29 0 8 A number Set default language 118 Z Z 1 2 or 3 language number 120 XX B Extension 4 3733 Transfer to a mailbox 130 XX B Mailbox 3 7 2 9 Disconnect 140 XX B Z 3 7 2 10 Z 0 no message Z 1 with message Leave a message to a mailbox 150 XX B e 3 7 2 11 XX script No Retrieve messages from a 160 XX B 3 7 2 12 mailbox 170 XX first digit s 3 7 2 13 Direct transfer to a mailbox 175 XX first digit s 3 7 2 14 A 2 VME 4000 Installation and Programming Manual Programming Forms SCRIPT PROGRAMMING COMMANDS CONT D OPERATION COMMAND SECTION Place a call on Hold 180 XX Bc 4 3 7 2 15 Blind Transfer to Busy 185 XX c B e 3 7 2 16 Extension Reset a s
84. tivity level Y Level 0 9 9 Most sensitive Default 5 Note To activate the new selection a new call must be initiated A 6 VME 4000 Installation and Programming Manual Programming Forms PBX PARAMETERS CONT D OPERATION COMMAND SECTION Automatic Gain Control AGC 377 X 3 3 X 0 AGC disabled X 1AGC enabled Default Note To activate the new selection a new call must be initiated DTMF amplitude 379 X X volume level 3 9 9 Loudest Default 5 Procedural codes sent to the PBX 380 X Code in order to perform a specific task X 1 LED notification code X 2 LED2 notification code X 3 LED off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Code Respective PBX code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Dial a String from the Auto 381 X YY YY f Attendant to the PBX X String number 0 9 YY YY DTMF string Answer number of samples 386 X X number of samples 0 9 Default 5 Delete a specific procedural code 380 X 3 3 X 1 LEDI notification code X 2 LED2 notification code X 3 LED off code VME 4000 Installation and Programming Manual A 7 Programming Commands SETTING TIME amp DATE OPERATION COMMAND SECTION Change the operational mode 400 X 3 5 X20 Day X 1 Night X 2 Holiday Samene Day Starting tane Ending tme 35 3 5
85. uncer mailbox and vice versa at any time Note Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 3 4 Commands to Create Mailboxes OPERATION COMMAND Creating a range of mailboxes 500 First Mailbox Last Mailbox Creating one mailbox 501 Mailbox Number Selecting an announcer mailbox 502 XXXX Y where XXXX existing mailbox number Y 0 Regular mailbox default Y 1 Announcer mailbox Deleting a mailbox 510 Mailbox Number Make sure to remove any transfer to the mailbox from the Automated Attendant scripts before deleting the mailbox Creating a range of virtual mailboxes 520 First Mailbox Last Mailbox Creating one virtual mailbox 521 Mailbox Number VME 4000 Installation and Programming Manual 3 11 DTMF Programming Table 3 4 Commands to Create Mailboxes continued OPERATION COMMAND Defining whether to play or skip the 530 First Mailbox Last Mailbox B time and date stamp during message where playback for a range of mailboxes B 0 Play the date and time stamp default B 1 Skip the date and time stamp Defining whether to play or skip the 531 Mailbox Number B time and date stamp during message where playback for one mailbox B 0 Play the date and time stamp default B 1 Skip the date and time stamp Defining a language for a range of 532 First Mai
86. y Listing parameters are set through the commands explained in the following paragraphs 3 7 3 1 Directory listing format Changes the format of the directory listing The VME 4000 supports two directory listing formats Command X 0 List according to last name Default X 1 List according to first name 3 7 3 2 Transfer to the directory listing Transfers the call to the directory listing Command 111 XX B XX Script number Example 111005 Play the directory listing when 5 is dialed during playback of script message 00 VME 4000 Installation and Programming Manual 3 25 DTMF Programming 3 7 4 Reset Script Message Programming to Default Resets a complete script message or only one entry This command does not delete the recorded script message Resetting a Complete Script Message Command 190 XX Example 19003 Resets script message 03 to its default values Resetting One Entry in a Script Message Command 190 XX B Example 190025 Resets entry 5 in script message 02 to its default value Default Values e 0 9 If a caller dials a digit that has not been programmed or set to default during playback of a script message the VME 4000 plays This entry is not supported and repeats the script message e Ifthe caller dials the Operator ID code the call is forwarded to the operator extension regardless of script message programming e At the end of a script

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