LIT365T-IMMS Troubleshooting Guide
Contents
1. drain wire The drain wire should also be connected to an approved earth ground not shown Figure 9 CCC GCBL wiring IMMS Communications Trouble Shooting Guide 6 Check IMMS SI Power Indicator and Plug On the IMMS SI verify that the Green Power indicator is on see Figure 10 If the indica tor is not on e Verify that the Power Connector is plugged in and fully seated see Figure 11 e Verify that the top two wires are yellow and that the bottom wire is green e Verify that the yellow wires are not loose Figure 10 IMMS SI Power Indicator If this does not fix the problem continue with step titled Check IMMS SI Power Supply If the power indicator is on skip to Check IMMS SI Power up Check IMMS SI Power Supply Using an AC voltmeter check for 24VAC on the top two pins of the IMMS SI power connector If there is 24VAC the on the screw terminals the SI may be defective If there is no 24VAC on the screw terminals check the AC wiring and the AC power source Figure 11 IMMS SI 3 Pin Power Connector Check IMMS SI Power up On the IMMS SI verify that the display is EITHER 0 1 or If the display is incor rect unplug the SI Power Connector wait 10 seconds and plug connector back in Figure 12 SI Power Up Display IMMS Communications Trouble Shooting Guide If within 20 seconds the display is not 0 1 or the IMMS SI is probably defective If the display is c2. IMMS Owners Manual Communications Troubleshooting Guide Contents Check IMMS Program Revision ss 1 Check IMMS GEE Power Indicator een es 1 0 E EOR 1 2 0 hehe a 2 Determine IUM OCC COM Port sans een is 2 Check IMMS CCE Port Setiine nee eier 2 First MVINIS2CC CSL Test weeks 3 COM in Use 3 e e e NE ES EESE EE EES 4 Install Loop Back Wiring al A IMMS CCC GCBL to IMMS SI Field Wiring Test ans c cae aia 5 Check IMM COC GEBE Cable Connections elemen ira 5 Check IMMS SI Power Indicator and Plug a 6 6 Check Powered up 2ER 6 Check GC BIG Cab 7 Cheek IMMS S IC Gina in O 7 Note You MUST have IMMS software Version 1 1 17 or higher to run this procedure Check IMMS Program Revision This procedure relies on features in IMMS Software Version 1 1 17 and higher The Ver sion number is displayed on startup or is accessible by clicking Help on the IMMS menu bar then About IMMS If you do not have Version 1 1 17 or higher contact your local distributor or Hunter Technical Services for an update Version 1 3 0 and higher can be updated via e mail earlier versions will require anew CD ROM Check for Version 1 1 17 or higher wer LE 0 d pen dl may reel severa wd cord penales and vel be proaecated to the manes exten uncer the law 1 Copyright 2002 2003 Hunter industies In Al rights 4 Hunter on he Web Check IMMS CCC Power Indicator On the front of th
3. IMMS CCC SI Test e Some other software application is using the same COM port Consult with your computer retailer manufacturer for further information One program which frequently causes a conflict is the Palm Hot Sync Manager Consider closing the Hot Sync manager or assigning it to another port Com Port Test xj Comt In use cannot run test Closing in 3 seconds Figure 5 COM in use IMMS Communications Trouble Shooting Guide 3 CCC SI Communications Failure 1 If after pressing the CCC Test button you receive the CCC SI Communications Failure dialog box there are two likely problems e The wrong COM port is selected Try selecting a different Com Port then continue with step titled First IMMS CCC SI Test If selecting a different serial port does not work continue with step titled CCC SI Communication Failure 1 e There is a hardware problem with the Serial Cable the IMMS CCC the GCBL cable from IMMS CCC to the IMMS SI or the IMMS SI itself Continue with CCC SI Communication Failure 1 section Com Port Test xj CCC S Communications Failed Closing in 3 seconds Figure 6 CCC Communications Failed Install Loop Back Wiring on IMMS CCC This test verifies the correct operation of the IMMS CCC Disconnect GCBL wiring from rear or IMMS CCC Red Black Blue Yellow and shield With a short piece of wire connect Black SI 2 and Blue SI 3 terminals together Wit
4. IMMS program Navigate to the Site Hardware page Verify that the CCC port selected is the same one as the one determined in Determine IMMS CCC COM Port section Global peter Sethe Cenis Hunter F 4 FI Oo Pack Sue patos Profesional Information Hane Das Shoup Ere UTETE Aaa La Catta Hiriari Ear Massen LA SUES Peor EE gii THH Fes Arzsunk OCC Pot Here Col 7 Cenk Gen oe Tem E Hora r mi 7 F 7 O Ca Tad A 7 mer Figure 3 Site Hardware Screen IMMS Communications Trouble Shooting Guide First IMMS CCC SI Test Press the CCC Test Button 101 Gar Misses E Mimi 102160 Buldra FI 1001 Dogs Moor E Mi Pat Sue Global Stars Fahire Gerdes Marne Hunter Falter patos Proleimena informaban Herne Eine Shoup Add RE La Costa Header San Masse CA SIEH Phone EE a as Aca Erral Eurabia a Sylen Sprcheancatnn CCC Pod Hor E Conti 7 70087 Te lt rn AE p Mehr Pest E Hora Cl F PF Oat Col _ Ted Figure 4 CCC Test Button COM in Use If after pressing the CCC Test button you receive the COM in use dialog box there is one of two likely problems e The wrong COM port is selected Try selecting a different Com Port then continue with step titled First
5. e IMMS CCC verify that the Green Power light is on If the light is on continue with IMMS CCC Communications Section otherwise perform the following steps Figure 1 CCC Power Light Check CCC Power Cable On the rear of the CCC check that the 24VAC power cable round connector is fully plugged If not unplug cable check pins are not bent Reconnect cable and check front panel light again If the IMMS CCC green power light is now on IMMS may be func tional If the light is still off continue with Check Adapter s AC Power section Figure 2 CCC AC Power Cable IMMS Communications Trouble Shooting Guide 4 2 Check Adapter s AC Power Follow the 24VAC cable to the adapter Unplug adapter from the outlet Plug in a light and verify the light comes on outlet has power Unplug light then plug in adapter If the IMMS CCC green power light is now on IMMS may be functional If the CCC light is still off the adapter and or CCC may be defective Check IMMS CCC Communications This section consists of determining which COM port that the IMMS CCC is connected to then verifying that the correct port is selected in the IMMS program Determine IMMS CCC COM Port On the rear of the IMMS CCC locate the serial cable TO PC center connector Follow the serial cable back to the PC Refer to your computer s user manual to determine which COM port the IMMS CCC cable is connected to Check IMMS CCC Port Setting Start the
6. h a short piece of wire connect Red SI 1 and Orange SI 4 Terminals together Figure 7 CCC Loop Back Wiring IMMS Communications Trouble Shooting Guide Press the CCC Test Button refer to Figure 4 If you see the CCC Loop Back Test Passed dialog box the communication between the PC and the CCC is acceptable If you see CCC SI Communications Failure dialog box any of the following could be the problem e The wrong COM port is selected Try selecting a different Com Port then continue with step titled First IMMS CCC SI test If selecting a different serial port does not work continue with section titled CCC SI Communication Failure 1 e There is a problem with the Serial Cable to the IMMS CCC or the Serial Port itself Com Port Test E xj CCC Loop Back Test Passed Closing in 3 seconds Figure 8 CCC Loop back Test Passed Reconnect the GCBL cable to the IMMS CCC see Figure 9 Ensure the wire colors match the label above the To Site Interface connector Failure to connect the wires in the proper sequence WILL cause an IMMS communications failure IMMS CCC GCBL to IMMS SI Field Wiring test This troubleshoots communications problems from the IMMS CCC to the IMMS SI Check IMMS CCC GCBL Cable Connections On the rear of the IMMS CCC verify that the GCBL cable is connected as shown in Figure 9 From left to right the wire colors are Red Black Blue Orange and the silver ground or
7. orrect continue with step titled Check GCBL Cabling Check GCBL Cabling This section verifies that the GCBL cable from the IMMS CCC to the IMMS SI is working At the IMMS SI disconnect the GCBL cable from the communication connector see Figure 13 Using a wire nut connect the Red and Orange wires together Using a second wire nut connect the Black and Blue wires together At the IMMS PC press the Test Button in the software as described in step titled Check IMMS CCC Communications If the PC displays CCC SI Communications Failure dialog box see Figure 6 the GCBL cable is defective Repair cable and retest IMMS system If the PC displays the CCC Loop Back Test Passed dialog box see Figure 8 reconnect GCBL cable see Figure 13 and continue with step titled Check IMMS SI Communication Check IMMS SI Communication On the IMMS SI check the GCBL cable from the IMMS CCC Verify that it is connected to the top 4 pins of the communications connector see Figure 13 e The wire colors from top down are Red Black Blue and Orange see Figure 13 e Verify that the wires are not loose Figure 13 IMMS SI Communications Connector At the IMMS PC press the Test Button in the software as described in step titled Check IMMS CCC Communications If the PC displays CCC SI Communications Failure dialog box see Figure 6 the IMMS SI may be defective If the PC displays the CCC SI Comm
8. unications Passed see Figure 14 the IMMS com munications is functioning between the PC and the IMMS SI Com Port Test a xl CCC Loop Back Test Passed Closing in 3 seconds Figure 14 CCC SI Communications Passed IMMS Communications Trouble Shooting Guide 7
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