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Technical Specification

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1. 33 IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Features user guide supplied when you subscribe to the services of your choice A long press and hold of the button will emit an error beep if the handset key tone is set to on and will not open the BT menu Call Divert will divert all incoming calls to another number of your choice Call Waiting lets you know if another person is trying to contact you while you are on a call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com A To reset the BT Services numbers Show Edit Delete BT Services numbers iadi o iee restored NtMbEn yai 1 Press a short press only can reset the handset to it s original factory default settings see page 28 2 Scroll or GE to select
2. 4 Display shows Accert Entries Press es to confirm or He to cancel 5 When successful the display shows Finished 6 Press Eack to return to the previous menu level Delete an entry in the phonebook 1 Press Hames 2 Scroll or to the entry you want 3 Press Grtioms and scroll EBB to Delete Entrs and press Ok Display shows Delete Press es to confirm or Ho to cancel 4 Press Back to return to the standby screen Delete entire phonebook 1 Press Hames 2 Scroll to any phonebook entry and press Oetiors Scroll or GE to Delete All and press Ok 3 Display shows Delete All Entries Press es to confirm or Ho to cancel 4 Press Back to return to the standby screen 20 If the phonebook becomes full during copying the display shows Henor Full If copying is not successful the display shows Corsins failed If you copy an entry that already exists in the receiving handset it will create a duplicate entry If the copying process is interrupted e g an incoming call or flat battery phonebook entries after this interruption will not be copied If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Edit call group name 1 Press Hames 2 Scroll to any phonebook entry and press Ortions Scroll or to to Edit Call Grour and press OE Press K to save 3 Scroll or GE to the call group you want and press Gk 4 Display highligh
3. Serial number For guarantee purposes proof of purchase is required so please keep your receipt Calls made from within the UK mainland network are free Mobile and International call costs may vary If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 53 Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Diverse 7410 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby VTech declares that this BT Diverse 7410 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC If you would like a copy of the Declaration of Conformance please email bt helpdesk vtecheurope com Connecting to a switchboard This product
4. Left GH JK Press to return to the previous menu level ze 8 oa Move cursor to the left 91 1 Space t 0 a Pause page 18 Use to enter a space Used to enter punctuation marks O an CR i R Go when entering text page 18 Intercom Use to make internal calls Press and hold to switch the where more than one handset ringer on or off handset is registered When entering text press Microphone to switch between upper Recall and lower case letters For use with switchboard PBX and BT Calling Features If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Handset display YU amp A df TD Time t izg 16 037 Pate Handset name number a Pee ae a Fis LC Le a a Press the left soft key ZZ Hames A Feri Press the right soft key BEN to enter the Phonebook esc i to enter the Menu Indicates you can scroll up or down for further menu choices On some screens the options are left and right Display icons F amp On displayed in standby mode to indicate handset is in range of the base Flashing to warn you are moving out of range Off out of range or cannot connect to the base selected On new text message received Flashing mailbox is full Off any messages have been read On during a call Flashing incoming call On missed cal
5. Press OF Scroll to Enter Date and press GE Enter the date e g 09 04 2010 displayed as 83 84 2618 for 9th April 2010 Press OE irae Press to return to the standby screen Your BT Diverse 7410 is ready for use Battery performance In ideal conditions a fully charged battery should give up to 12 hours talk time or 120 hours standby time on a single charge Note that new batteries do not reach full capacity until they have been in normal use for several days The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New rechargeable batteries are available from the BT Diverse 7410 Helpline on 0800 218 2182 After charging your handset for the first time subsequent charging time is about 6 8 hours a day depending on usage Batteries and handset may become warm during charging This is normal Using your BT Diverse 7410 ona Broadband line If this product is to be used ona broadband line then you must ensure that it is connected via an ADSL microfilter Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service Additional BT ADSL microfilters can be purchased from www shop bt com If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Getting
6. on the underside of the base and plug the other end into the power wall socket and switch the power on You can place the cable behind the retaining clip to prevent the plug being accidentally pulled from the socket 2 Batteries will come inserted in the battery compartment Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset PULL 2 Rechargeable batteries already fitted Remove this tab and charge batteries for 24 hours before use WARNING Do not place your BT Diverse 7410 in the bathroom or other humid areas Handset range The BT Diverse 7410 has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength The icon on your handset indicates when you are in range If moving out of range of the base the range indicator will flash If you go out of range any call you are on will be lost IMPORTANT The base station must be plugged into the power socket at all times Do not connect the telephone line to the telephone wall socket until the handset is fully charged Only use the power and telephone cables s
7. out how much it costs to send a text message depends upon your call package Sending messages Send a text message 1 Press Heri Text is displayed Press Ok 2 Write Messase is highlighted Press 0E 3 Use the keypad to enter your message Press Getiors and scroll or to wm Te ried Press ik Enter the phone number and press Serd 35 IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Writing tips Use the keypad to enter letters and numbers eg to write today 2day Press four times to enter 2 Press once to enter d Press once to enter a Press Ef three times to enter s Press i to enter a space and use and or J for other characters punctuation marks and symbols Press Clear to delete incorrect characters Upper amp lower case Press B to change between upper ABC lower abc and sentence Abc case let
8. See page 6 e Check that the mains power is correctly connected No dial tone e Isthe telephone cord of the base plugged into the phone socket e Check that the power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the power is correctly connected e sthe telephone line cord provided with the product plugged into the phone socket e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off on the handset or the base see page 24 and 26 e Check that the power is correctly connected to the base e Make sure the handset is registered to the base see page 40 No display e The batteries may be flat dead or incorrectly inserted e Recharge or replace the batteries any replacement batteries must be rechargeable and of the same type supplied If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 44 Vicon flashes e ls the handset registered correctly to the base see page 40 e Check tha
9. Speed Dial button 24 to 9 2 that holds the number you wish to dial The display shows the E icon and the number being dialled 23 Sounds The following sounds settings are for the handset see page 26 to change the base ringer volume and melody Handset ringer melody for external or internal calls 1 Press Heru scroll RJ to Sound and press OE 2 Firser is highlighted Press Ok 3 External Calls is highlighted either press Gk to select or scroll to Internal Calls and then press Ok 4 Press or to select the melody you want and press Gk Handset ringer volume including ringer off 1 Press Hern scroll to Sound and press OE 2 Firser is highlighted press GE 3 Scroll to Volume and press Ok 4 Scroll or W to select the volume level 1 5 or off and press Ok Set to quiet mode 1 Press Meru scroll to Sound and press OE 2 Firser is highlighted press GE 3 Scroll to Quiet Mode and press OE 4 Press or to select Beer or 0f and press OF Handset beeps 1 Press Hern scroll RJ to Sound and press OE 2 Scroll GE to Tories Press OF 3 Kes Tone is highlighted press Gk or scroll WEJ to either Confirmation Tone Low Batters Tone or Cut of Rearnse and then press Ok 4 Press or to select Gm or OF then press Ok to confirm 5 Press Eack to return to the previous menu level 24 You can set different ringtones for external calls and internal calls Choose from 10 polyphonic an
10. cancel Store as draft Press Ok The display shows Saved 36 At any time press Ea ck to go back to the previous screen or press fi to cancel and return to standby If the text is not sent the display shows Aborted It is stored in the Outbox and a a icon is shown next to the entry In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you Templates There are five pre set templates Please call I ll be there at What time will you be home I ll call you Happy Birthday Receiving a call while writing a text If you are writing a text and you receive a call your text can be recovered from the Draftbox to continue editing If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Using the Draftbox Draft texts you store are kept in the Draftbox 1 Press Heri Text is displayed Press Ok 2 Scroll to Iraftbox Press GE 3 Scroll or GE to the message you want and press OF tiors 4 Press or to select Read Delete or Delete all and press OK 5 If you select Read you can edit the message then press Ortions and scroll or to select Save Send Delete or Delete All and press GE to confirm Rm 6 Press ig to cancel at any stage and return to standby Receiving messages When you receive a new text message the hel
11. does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 43 or contact the BT Diverse Helpdesk for assistance on 0800 218 2182 or email bt helpdesk vtecheurope com Additional answers to Frequently Asked Questions are available from www bt com producthelp In the unlikely event of a defect occurring the helpdesk will issue a Fault Reference Authorisation FRA number and instructions for replacement or repair Please note you will need the FRA number before returning the product This does not affect your statutory rights Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network If you require technical assistance outside of the 12 month guarantee period please call BT s approved technical support agent Helpdesk Solutions on 0870 240 5029 Returning your phone If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries For your records Date of purchase Place of purchase
12. email bt helpdesk vtecheurope com 45 You keep hearing a beep e You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide e The New Call alert might be switched on The default setting is Off but if you have switched this feature On then your handset will beep when a missed call is received in your Calls list See page 31 if you want to switch this feature Off e The beeping might be a new text message alert Check if you have received a new text message and not viewed it yet see page 37 This alert can be switched Off see page 39 e Your battery may be low Please refer to the battery icons on page 9 and check against the icons on your handset display If your battery is low you will need to place the handset on the base to charge it e You may be hearing an error tone If you press and hold a handset button that does not have a dual function associated with it i e the BT button then a long press will emit an error tone providing the handset key tone is set to on and will not open the BT menu A long press and hold is only used for dual function buttons i e a speed dial and keylock button etc when the dual function will respond and there will be no error tone Buzzing noise on my phone or on other electrical equipment nearby e Sometimes your BT Diverse 7410 can interfere with other electrical equipment if it is placed too close It is recommended that you place y
13. entry not already stored in the phonebook 2 Only available if more than one handset is registered to the base ft 12 Settings Date amp Time Alarm Display HS Handset Settings BS Base Settings Hones or Press Oetiorns Call Number Edit Entry View Entry Copy Entry Copy All Delete Entry Delete All Capacity Edit Call Group Speed Dial List Emret Phonebook is empty New Entry Capacity If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone Switch handset on or off To switch off PR 1 Press and hold f for about 5 seconds 2 Switch off handset is displayed press es to confirm To switch on 1 Press and hold until the screen appears Making and receiving calls Make an external call 1 Press si 2 When you hear the dial tone dial the number Preparatory dialling 1 Dial the number first If you make a mistake press the left soft key BE clear to delete the last digit 2 Press SE dial End a call PR 1 Press B Receive a call When you receive a call the phone rings The display shows the caller s number and if it matches an entry in the phonebook it shows the name also If you do not have a Caller Display service the screen shows External call 1 Press N Earpiece handsfree volume During a call you can adjust the volume of the earpiece or loudspeaker There are 5 level
14. icon is displayed and Hew Text is displayed on the idle screen Read messages 1 Press Heri Text is displayed Press GE Scroll EEB to Inbox and press Ok 2 Scroll or GB to the text you want to read and y press Fead x JE Unread messages are marked new 3 Press or to scroll through the text with theg iconi nceread the icon 4 Press Getiarns and scroll or to chongeste tie Sean Rerls Press OF Rerlu with original text is displayed Press Ha to use a blank message or es to keep original text in the reply Enter your message and press Send Details Press Ci to display the telephone number and date and time the text was received Forward Press Ci Add more text if required and proceed as shown on page 35 for creating a new message If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Call Humber Press Ok The telephone number is displayed Press SE dial the number Press Ok The telephone number is displayed Enter a name for the number following the instructions to store a name in the phonebook as shown on page 18 Store Humber Press GE Display shows Delete Press es to confirm or He to cancel Delete All Press Gk Display shows Delete All Press es to confirm or Hea to cancel Store as draft Press Ok The display will show Saved 5 Press to cancel at any time and return to standby Edit or delete templates 1 Press Heri T
15. is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break or earth recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold o io insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall by default and is also used for BT Calling Feature If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com BT amp British Gas J Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save energy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader To find out how we re making our products greener visit A bt com betterworld products Offices worldwide The services described in this publication are subjec
16. main menu 2 Then use the f or J buttons to scroll through the available menu options 3 Press the right soft key EE cH to select a menu option or the left soft key Fj Back to return to the previous screen 4 Use the or buttons to scroll through the sub menu options then press the right soft key EE ck to select or the left soft key BE Back to return to the previous screen Fi Rm To exit a menu and return to standby press ia Left and Right soft keys Press to select the option displayed on the screen Left soft key Right soft key Navigation buttons Up and Down buttons Left and Right buttons If no buttons are pressed for 30 seconds the handset returns to standby automatically If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Menu map a Text Write Message Inbox Outbox Draftbox Template Settings Sound Ringer Tones The following menus can be accessed by pressing the relevant button BT menu Helpdesk BT 118500 Divert on Divert off Check divert Call wait on Call wait off Chk call wait Empty Empty Calls v Calls list empty Settings Calls v Calls list displayed press Grticons press Grtions Details Delete Entry Delete All Call Number Store Number Settings A Redial Redial list displayed Details Delete Entry Delete All Call Number Store Number 1 Only available if
17. or to select the handset 1 5 you want to call then press Gk If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 41 Transfer a call You can transfer an external call to another handset registered to the base 1 During your call press E Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press or GS to select the handset 1 5 you want then press ik 3 When the other handset answers you can announce the caller 4 Press Sisitch to switch between the two callers if required While speaking to the other handset press i to transfer the call to the other handset 3 Way conference call You can hold a 3 way conference call between 2 internal callers If the other handset does not answer and 1 external caller press Ea ck to return to your original caller 1 During your call press E Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press or to select the handset 1 5 you want then press Gk 3 When the other handset answers you can announce the call Press Car to join all callers If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 42 43 Help Phone does not work e Have you removed the pull tab and are the batteries installed correctly
18. ring a handset to help locate it 1 Press and release GQ on the base All handsets registered to the base will ring for up to 60 seconds 2 Press on the base again to stop the ringing or press a button on any handset 17 WARNING If the keypad is locked you will still be able to dial the emergency numbers 999 and 112 When the keypad is locked you can still answer incoming calls and operate the handset as normal When the call is ended the keypad lock comes on again Paging cannot be answered by a handset as a normal call The handset will ring even if the handset ringer has been turned off If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Phonebook You can store up to 200 names and numbers in the phonebook Names can be up to 15 characters long and numbers up to 24 digits Store a name and number in the phonebook 1 From standby press the left soft key Sj Hames The phonebook menu is displayed 2 Hew Entry is highlighted Press Ok Or if entries are already stored you will need to press to highlight Hen Eritrea and then press Ok 3 Enter the name See the notes opposite for help Press Gk 4 Humber is displayed Enter the number Press Ck 5 Grour is displayed and the group ringtone melody is played you cannot change the ringtone at this stage to do so later see page 21 If you wish to add the entry to a call group
19. scroll or to select a group and press Gk Display shows Saved if you don t want to use this feature simply select Ho Grower 6 Press Back to return to the standby screen View an entry in the phonebook 1 Press Hames The first entry is displayed Scroll or to the entry you want Press Getiors and scroll ERY to View Entr bh WwW N Press i Scroll or to view the name number and group 5 Press Eack to return to the previous level View phonebook capacity 1 From standby press Hames The phonebook is displayed 2 If there are no phonebook entries present scroll to Caracits and press Gk If there are phonebook entries scroll to any entry and press Gretions Scroll Fae to Caracity and press Ok 3 The number of entries used available is displayed e g 267 106 4 Press Back to return to the previous menu level 18 Entering names Use the keypad letters to enter names e g to store Tom Press once to enter T Press three times to enter o Press once to enter m Writing tips Press Clear to delete the last character or digit Press or to move backwards or forwards through character digits Press G3 to switch between upper lower or sentence case Press E to insert a space Use 3 and or for other punctuation characters Call groups When you store names and numbers you can also store the entry under a call group name e g Family or Friends You can also allocate a diffe
20. switchboards in the United Kingdom Replacing the handset batteries After a time you may find that the handset batteries are running out of charge more quickly This is a standard sign of wear and the batteries will need replacing 1 Slide open the battery compartment cover 2 Take out the old batteries and replace with 2x AAA NiMH 600mAh rechargeable batteries 3 Push the battery compartment cover back on until it clicks into place Replacing the base plinth If you ever remove the base plinth then follow this diagram re attach it WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Diverse 7410 by using any other types of batteries There is a risk of explosion if incorrect batteries are fitted If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 50 Safety information Only use the power supply suitable for the BT Diverse 7410 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 048610 If you have purchased a Diverse additional handset the item code for the charger mains power supply is 048610 Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Diverse 7410 Helpline on 0
21. 23 Redial the last number called 15 Dial a Speed Dialentiy 23 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Sounds Handset ringer melody for external or internal calls 24 Handset ringer volume including ringer off 24 Set to quiet mode 24 Handset beeps 24 Settings Select base 25 Display contrast Handset name 25 Auto answer 25 De register a handset 26 Handset reset 26 Base ringer melody and volume 26 Handset ringing priority 27 Recall mode 27 System PIN 27 Reset base 28 Date Time Alarm 28 Set date and time 28 Set alarm call 29 Stop alarm ring 29 Calls list Caller Display 30 Calls list 30 View call details 30 Dial from the Calls list 3L Copy a Calls list number to the phonebook 31 Calls list settings Calls list type and New Call alert Delete an entry in the Calls list Delete entire Calls list Voicemail BT Network services Pre stored BT Services numbers BT Diverse 7410 Helpdesk BT 118 500 Directory Enquires Call Divert on off check Call Waiting on off check Show Edit Delete BT Services numbers Text messaging SMS Subscribe to the text messaging service Cost of the fixed line service Send a text message View messages in the Outbox Using the Draftbox Receiving messages Read messages Edit or delete templates Service Centre numbers Add or change Service Centre numbers Select Send Service Centre Message al
22. 800 218 2182 Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 218 2182 for all repairs If the keylock is switched on it is possible to make calls to emergency services numbers 999 and 112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a Static shock If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Environmental e Do not expose to direct sunlight e The hands
23. Delete 411 is displayed press es to confirm or Ho to cancel Press Back to return to the previous menu level Voicemail 1 2 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages The display shows Listen to Into Follow the spoken instructions if appropriate 32 BT Network Services By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Pre stored BT Services numbers e Helpdesk e Check divert e BT 118500 directory enquiries e Call wait on e Divert on e Call wait off e Divert off e Check call wait BT Diverse 7410 Helpdesk 1 Press a short press only 2 Heledesk is highlighted Press No call BT 118500 Directory Enquiries 1 Press a short press only 2 Scroll EE to ET 112584 and press SE call Call Divert on off check 1 Press a short press only 2 Scroll to Divert on Divert of f or Check divert Press 0E 3 Press SE call Follow the spoken instructions or listen for confirmation status of your instructions Call Waiting on off check 1 Press a short press only 2 Scroll to Call nait on Call noit oft or Chk call mait Press OK 3 Press SE call Follow the spoken instructions or listen for confirmation status of your instructions
24. Ertra and press 0E p lielete is displayed Press es to confirm or Ho to cancel 4 Press Back to return to the standby screen Delete all redial numbers 1 Press The last number dialled is displayed 2 Press Grtioms and scroll WE to Delete All and press OF 3 Delete All is displayed Press es to confirm or Ho to cancel 4 Display shows List Emet and returns to the standby screen 16 To view the details of the number press Orticms Details is displayed press Ok Press Clear to delete any unwanted digits and then enter new ones using the keypad If the phonebook is full the display shows temors Full and the number will not be saved You will need to delete a number in the phonebook first see page 20 Call Groups available General Family Business Friends Utilities VIP Others and No Group If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad 1 Press and hold ED The handset beeps and kesrad Locked is displayed for 2 seconds before returning to the standby screen The screen will show the j icon To unlock the keypad 1 Press and hold ig The handset beeps and Kewzrad Unlocked is displayed for 2 seconds before returning to the standby screen The j will disappear Find handset Paging You can
25. Think before you print This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced Simply hover the cursor over the page number website or email reference and click when the a icon changes to the tif icon This User Guide provides you with all the Got everything information you need to get the most e BT Diverse 7410 handset from your phone e BT Diverse 7410 base g e 2x NiMH AAA Before you make your first call you will Ea E need to set up your phone Follow the already fitted simple instructions in Getting Started e Power adaptor on the next few pages or refer to the quick tem code 048610 set up guide enclosed in the box if you haven t already done so e Telephone line cord e Base plinth already attached Need help If you have any problems setting up or using your BT Diverse 7410 please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in the Help section at the back of this guide IMPORTANT Only use the power adaptor and telephone line cord supplied or this product may not work Hearing aid Please note that the BT Diverse 7410 works by sending radio signals between the base and handset These signals ma
26. ctive and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines e BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e For other telephone service providers please contact their customer services General sales enquiries e BT Residential lines call 150 BT Business lines call 152 e For non BT line customers call 0800 800 150 residential or 0800 800 152 business e Additional handsets are available from the Helpdesk on 0800 218 2182 Billing enquiries e Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled 1 Press Herni Text is highlighted Press 0E 2 Write Messase is highlighted Press Ok 3 Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages EB turns off the opt out option EB turns on permanent voice t
27. d 5 standard handset ringtones Melody 1 5 are standard and Melody 6 to 15 are polyphonic Important Changing the handset ringer melody will only change the ringer melody you hear when callers stored under Ho Greour in your phonebook or callers whose numbers are not stored in your phonebook call you To change the ringer melody for callers stored under different call groups see page 21 or for more information on call groups see the notes on page 18 The handset has 5 ringer volume settings plus Off The F icon will be displayed in the idle screen when the ringer is set to Off As a quick way to switch the handset ringer off press and hold If you switch the handset ringer off you can still hear a tone when you receive an incoming call by changing the Guiet Mode setting to Beer Your handset can give a key beep to each button press It can also give a tone to confirm a successful action such as storing a new phonebook entry You can switch these tones on or off individually If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Settings Handset settings Select base You can use this feature if you ve registered your handset to two different bases 1 Press Meri scroll Bio Settinas and press Ok 2 Scroll HS Settinas and press OK 3 Select Ease is displayed press OF 4 Press or to select the base Base 1 4 and press 0 Display con
28. dsets to ring together Or Scroll to Select Handset Press Gk then press or to select the handset you want to ring first Press Ok The ring delay option is highlighted Press or to set the number of rings before the other handsets ring Press GE 5 Press Eack to return to the previous menu Recall mode 1 Press Meru scroll Bio Settings and press OF 2 Scroll to ES Settinas Press Ok 3 Scroll to Recall Mode Press Ok 4 Press or to select Timed Ereak or Earth and press GE System PIN 1 Press Meru scroll Bio Settings and press OK 2 Scroll to ES Settinas Press Ok 3 Scroll GW to Sastem FIH Press OE 4 Enter the old PIN default setting 0000 and press Ok 5 Enter the new PIN and press ik Re enter the new PIN and press Gi The display will show Sawe 27 When you have more than one handset registered to your base you can set one handset to ring before the others This allows one handset user to answer all incoming first like a receptionist Choose All Handsets if you want all handset to ring at the same time or Select Handset to nominate a handset to ring before the others Ring delay options 2 4 6 or 8 rings Earth and Timed Break are settings for switchboard use If in doubt please contact your switchboard service provider The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferr
29. e previous menu level If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 28 Set alarm call 1 Press Merna scroll Bio Settings and press OF 2 Scroll to Alarm and press Gk 3 Scroll toTime and press OF 4 Enter the alarm time using the 24 or 12 hour format depending on which format you ve previously selected and press Ok 5 Scroll to Alarm Ort and press OK Press or to select Gree or Daily and press OE 6 Scroll to Activation and press Gk Press MA to Gr and press CE 7 Scroll to Melocs and press Ck Press or You must set the alarm activation to to select the ringtone you want for the alarm Melody 1 15 ON for the alarm to ring Press GE to save You can select melody 1 15 for the P alarm ringtone 8 Press to return to the standby screen The A icon is displayed if the alarm was set Stop alarm ring When the alarm rings the display shows lt Ailarm22 and the fl icon flashes The alarm rings for 30 seconds 1 Press Stor to stop the alarm If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Calls list Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name is stored in the phonebook a
30. ed 4 digit number If you make a mistake press Clear to delete digits If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Reset base This resets your BT Diverse 7410 to its original settings 1 Press Meri scroll Bio Settings and press OF 2 Scroll to BS settinas Press OK 3 Scroll to Reset Ease Press OK 4 Sustem FIM is displayed Enter the system PIN default setting 0000 and press GE 5 Display shows Reset Ease to Default Press Yes to confirm or He to cancel 6 Press Eack to return to the previous menu level Date Time Alarm Set date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically when you receive your first call 1 Press Meru scroll Bio Settings and press OK 2 Tite amp Time is highlighted Press Ck 3 Time Format is highlighted press Gk Press or to choose 24 Hour or 12 Hour and press Ok 4 Scroll to Date Format and press Gk Press or to select DIMA or MMDD and press Ok 5 Scroll to Enter Time and press GE Enter the time using the keypad as either the 24 hour or 12 hour format previously selected e g 17 30 or 05 30 If 12 hour format was chosen press or to select AM or FH Press OF 6 Scroll to Enter Date and press GE Enter the date e g 09 04 2010 displayed as 43 84 2818 for 9 April 2010 and press Ok 7 Press Back to return to th
31. ed in doing so Easy registration of a new additional Diverse handset To use easy registration a new handset must be used and the base must have the PIN code 0000 If the base PIN has been changed then the longer registration procedure on the following page will need to be followed 1 The display will show Flease Resister and once the handset has been fully charged for 24 hours press Fes left soft key 2 The display will show Fress and Hold Ease Find Key The button is located on the Diverse base underneath where the handset sits Press and hold the button on the base for approximately 8 seconds until the base beeps then release 3 Immediately press Gk on the handset to confirm The base will go into registration mode for 90 seconds and will beep when registration is successful The handset will automatically be assigned the next available handset number and registration is now complete Registration of handsets can only take place while the base is not engaged on another call If registration is not successful first time please repeat the process again in case the base registration period ran out of time If there are already 5 handsets registered to the base the registration will fail You must de register another handset before you can register the new one If your BT Diverse 7410 handset is registered to more than one base you can select which base to use see page 25 If you have a handset registered t
32. en the two callers Rm 4 Press to hang up the current call Secrecy During a call you can talk to someone nearby without your caller hearing 1 Press left soft key BE Secrec The display shows Secrec a n and your caller cannot hear you 2 Press left soft key again BE to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a handsfree call 1 Dial the number then press H twice iis displayed You hear your call over the handset loudspeaker Press Bq to switch the call between the earpiece and the loudspeaker PR 2 Press to end the call If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com To switch your Call Waiting service on or off see page 33 During a handsfree call press or to change the volume 14 Answer a call handsfree When the phone rings 1 Press and hold Nior at least 2 seconds The call is answered in handset loudspeaker mode Switch to handsfree during a call amp 1 During a call press to put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press again Headset A suitable headset is available to purchase from the BT Helpline 0800 218 2182 just press the button followed by the BS button to call them T
33. ert Switch new text message alert on or off 31 32 32 32 33 33 33 33 33 34 35 35 35 36 37 37 37 38 38 39 39 39 39 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets Easy registration of a new additional Diverse handset 40 Registration of an additional handset when base PIN changed 41 Internal calls 41 Call another handset 41 Transfer a call 42 3 way conference call 42 Help 43 General information Replacing the handset batteries 49 Replacing the base plinth 49 Safety information 50 Cleaning 50 Environmental 51 Product disposal instructions 51 Guarantee 51 Technical information 53 R amp TTE 53 Declaration of Conformance 53 Connecting to a switchboard 53 Inserting a pause 53 Recall 53 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Getting started Location Place your BT Diverse 7410 within 2 metres of the power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Diverse 7410 works by sending radio signals between the handset and base The strength of the signal depends on where you site the base Putting it as high as possible ensures the best signal Setting up 1 Plug the power cable into the socket marked
34. et may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces e Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processe
35. ext is displayed Press Ok 2 Scroll to Teme late and press OK 3 Scroll or GE to the template you want to edit or delete Press Oetions 4 Scroll or GE to select either Edit Temelate or Delete Temelate and press OK Edit Entr Press Clear to delete characters Enter your template text and press Gk Delete Press es to confirm or Ho to cancel 5 Press Eack to return to the previous menu level Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Send or Receive Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two Send and two Receive The Send Service number is 1470P1709400 The Receive Service number is 0800587529 38 There are five pre set templates Please call l Il be there at What time will you be home I ll call you Happy Birthday You can change the templates to your preferred message up to a maximum of 20 characters If you delete a template without replacing the text it is marked as Enets All templates are restored if you reset your BT Diverse 7410 to its default settings see page 28 Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally on
36. ext message delivery to your phone All incoming text is delivered as voice text EB turns off permanent voice text message delivery 4 Press Getions Send is highlighted press Ok 5 Enter the number 00000 then press Serd If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 48 If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep e You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide User Guide formats This document is also available in other formats such as Large print Braille and Audio CD If you would like a copy please call 0800 218 2182 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 49 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private
37. he headset port should also be compatible with any other Headset Microphone combination terminated with a 2 5mm plug with three metal contact bands poles i The headset socket is located on the side of the handset peel back the rubber bung and plug the headset into the socket You can then make and receive calls as normal Redial Up to the last 10 telephone numbers called are saved in the redial list You can then select any of the numbers to redial delete or copy to the directory Redial the last number called 1 Press 4 the last number you called is displayed 2 Press SE dial If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 15 Redial a number from the redial list 1 Press the last number you called is displayed 2 Press or to scroll to the number you want 3 Press SE dial Save a number from the redial list to the phonebook 1 Press E then scroll or GE to the number you want 2 Press Getions and scroll EE to Store Humber 3 Press ik Use the keypad to enter a name 4 Scroll to Humber The number is displayed Press GE 5 Grour is displayed If required scroll or to select a group Press Gk Display shows Saved 6 Press Back to return to the standby screen Delete a redial number 1 Press M M The last number dialled is displayed 2 Scroll or GE to the number you want 3 Press Getiors and scroll EEJ to felete
38. l in the Calls list To remove the icon you need to view missed calls See Caller Display page 30 a UOBEE amp B On alarm is set Flash alarm time has been reached Off alarm off Handset ringer is switched off The keypad is locked Battery fully charged Battery is 3 4 charged Battery is 1 2 charged Battery is 1 4 charged Empty Icon will flash Please note battery scrolls between empty and fully charged when charging On handsfree speaker on For this feature to work you must subscribe to your network provider s Caller Display service A fee may be payable If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Base Find Press and release to ring all registered handsets helpful for finding a missing handset page 17 Also used during the registration process page 40 10 Power In use light Green light flashes when the phone rings during a call and during handset registration amp S BT Diverse If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 11 Navigating the menus Your BT Diverse 7410 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby 1 Press the right soft key Mj ier to open the
39. ly one SMS enabled base unit DECT or cordless can be plugged into any line If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Diverse 7410 see page 39 This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number If you want to keep more than one text enabled phone connected see the alternative method on page 46 for instructions If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Add or change Service Centre numbers 1 Press Meru Text is displayed Press OE 2 Scroll or W to Settinas and press Ok 3 Text Centre is highlighted press Ok 4 Scroll or GS to Send Centre i or 2 or Receive Centre LorZ and press Ok 5 If necessary press Clear to delete the current number Enter the new service centre number and press Ok Rm 6 Press Eack to return to the previous menu level Or press to return to standby Select Send Service Centre Only service centres that have numbers stored will be displayed as Send Centres 1 Press Heri Text is displayed Press Ok 2 Scroll or GE to Settinas and press Ok 3 Scroll to Send Service and press OK 4 Press or to select the Send Centre mer and press CE Message alert When you receive a text message e
40. nd a number match is found you will see the caller s name and number on the display Calls list The calls list holds details of up to 30 received calls The date and time of the call is stored if available When the list is full and a new call is received the oldest entry will be deleted automatically The Calls list can hold numbers up to 24 digits and names up to 16 characters Unread missed calls are displayed with a a icon next to the caller s name or number Read missed calls have aicon next to the caller s number View call details 1 Press G3 the most recent entry is at the top of the list Press or to scroll through the list Press Grtions Details is highlighted Press Ok oS The display shows the phone number date and time of the call u Press or to display details about the next call 6 Press Eack to return to the previous menu level 30 IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the directory The amp icon will appear in the display when a missed call is received To remove the icon you need to view the missed calls see View call details below If the number is unavailable Una
41. o more than one base and then de register it from one of them you will need to re select which base to use Until the base is selected the handset will display Flease Resister If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 40 Registration of an additional handset when base PIN changed i e if PIN changed from default setting of 0000 At the handset 1 Press Meri scroll Bio Settinas and press Ok 2 Scroll to HS Settinas and press Ok 3 Scroll or W to Fesister and press 0E 4 Press ER or to select the base you want 1 4 You should only select a base that has a displayed beside it Press Gk 5 Enter the 4 digit system PIN then press Gir The display shows Qverurite the resistration on Base x Press Yes 6 Press and Hold Base Find Kes is displayed press GE on the handset to commence registration At the base 1 Press and hold for approximately 8 seconds until it beeps and then release Press Gk on the handset to confirm The base will go into registration mode for 90 seconds and will then beep if registration is successful The handset will automatically be assigned the next available handset number Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets 1 Press and if you have one other handset it will ring If you have other handsets press
42. our BT Diverse 7410 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference e Are you using your Diverse 7410 on a Broadband line If you are then please ensure that it is connected via an ADSL microfilter otherwise it may cause problems with your phone and Broadband service BT ADSL microfilters can be purchased from www shop bt com Customer Helpline If you are still experiencing difficulties please call the BT Diverse 7410 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Possible problems with text messaging Text messages cannot be sent and screen displays Message not sent e The base station power supply or telephone line cord might not be properly connected e Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket e There might be a fault on the line Check your telephone line is working properly e You might have deleted the server number in error See page 39 for instructions on how to enter the number If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 46 Cannot send text e Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not wi
43. page 23 5 If the Speed Dial is empty Ho riuimter is displayed and then the screen shows all your Phonebook entries Scroll or to the entry you want to select and press ik to save 6 Press Eack to return to the previous menu level Delete a Speed Dial entry 1 Press Hames 2 Press Getiors and scroll or to Seeed Dial and press CE 3 Scroll or GE to select the Speed Dial button number you want to delete and press Ok 4 The name and number is displayed press Gr tions and scroll GaP to Delete 5 Press Gk to confirm Deleted is displayed 6 Press Eack to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Edit a Speed Dial entry 1 2 7 Press Hames Press Getiors and scroll or to Sree Dial and press GE Scroll or GE to the Speed Dial button you want to edit and press Ok The name and number is displayed press Gr tions and Edit is displayed Press fi to confirm and then scroll or GE to the entry in the phonebook you want and press ik to save This new name and number from the phonebook will replace the old name and number for this Speed Dial button Press Back to return to the previous menu level Dial a Speed Dial entry 1 2 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Press and hold the
44. press CE At the receiving handset 4 Display shows Accert Entries Press Yes to confirm or He to cancel 5 When successful the display shows Finished 6 Press Eack to return to the previous menu level 19 To search alphabetically Press the relevant keypad button e g for the entries beginning with T press once then scroll EA or through the entries When editing a name or number press Clear to delete characters and digits Use the R or EJ to move the cursor left or right To exit edit mode press f to return to the standby screen Copy and copy all menu options are only available if more than one handset is registered to the base If you copy an entry that already exists in the receiving handset it will create a duplicate entry If copying is not successful the display will show Corsins tailed on the transmitting handset If the phonebook is full the display will show Mears full on the receiving handset If the copying process is interrupted e g an incoming call or flat battery the copy process will stop If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Copy all phonebook entries to another handset 1 Press Hames The first entry is displayed 2 Press Getians and scroll EE to Cor All and press Ok 3 Press KS or Rg to select the handset you want to copy all entries to and press Gk At the receiving handset
45. rent ringtone to each call group see page 21 If you don t want to use this feature simply store each entry under Ho Growr and your normal ringtone will sound when someone calls The call group options are No Group Friends General Utilities Family VIP Business Others To exit phonebook entry mode press to return to the standby screen To enter a pause ina phonebook number When storing a number press and hold and a F will be displayed For more information on pauses see page 53 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Dial an entry in the phonebook 1 In standby press Hames The first entry is displayed 2 Scroll or GM to the entry you want or search alphabetically 3 Press Bio dial Edit a name and number in the phonebook 1 Press Hames 2 Scroll or to the entry you want 3 Press Ortioms and scroll EEB to Edit Entr and press Ok 4 Hame is displayed Use the keypad to enter a new name Press OF 5 Humber is displayed Use the keypad to enter a new number Press OF 6 Graur is displayed Press or to select a different group Press 0E 7 Press GE Display shows Saved Copy an entry from the phonebook to another handset 1 Press Hames Then scroll or to the entry you want to copy 2 Press GFtioms and scroll EEB to Cor Entr and press Gk 3 Press KS or Rg to select the handset you want to copy to and
46. rt 1 Press WE 2 Press Grtions Scroll GW to Settinss and press OF 3 Calls List Ture is displayed press Gk Press or to select All Calls or Hew Calls and press Ok 4 Scroll to Hen Coll Alert and press Ok Press or to select Gm or C and press OK 5 Press Eack to return to the previous menu level Humber is displayed Edit the number if required and press Gk If you need to edit the number or name press Clear to delete any unwanted characters then enter new ones using the keypad New call alert The new call alert will cause the handset to beep when a missed call is received in the calls list and has not been viewed yet The default setting is OFF If you turn the new call alert oF and the beeping continues you may need to clear all calls in the calls list to stop it Calls List Type Al Calls will list answered and missed calls in the Calls list Her Calls will only list unanswered calls If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 31 Delete an entry in the Calls list 1 2 4 Press Ga Press or to scroll through the list to the entry you want Press Grtions Scroll to Delete and press Ok Delete is displayed press s to confirm or Hea to cancel Press Back to return to the previous menu level Delete entire Calls list 4 Press WES Press Getions Scroll to Delete All and press OF
47. s 1 Press or to increase or decrease the volume 13 When you make a call the amp light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call Out of range warning When the handset goes out of range of the base the flashes If you are on a call the line will hang up Move back within range The handset will automatically re connect to the base Auto answer As long as you have auto answer set to ON you can answer a call by lifting the handset off the base If you have switched auto answer off you will need to press as well Auto answer ON is the default setting See page 25 For more information on Caller Display see page 30 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Call Waiting Providing you have subscribed to your network s Call Waiting service and it is switched on your BT Diverse 7410 will alert you to a second incoming call while you are already engaged on an external call 1 You will hear the call waiting tone then the display will show Call Maitirs and the telephone number of the caller or the stored name and number if it matches an entry in your phonebook 2 Press QED to answer the new call and your first caller is put on hold 3 Press ED to toggle betwe
48. s For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal Guarantee Your BT Diverse 7410 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Diverse 7410 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 51 52 The conditions of this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is provided e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee
49. s it is with the default Send amp Receive ending in a 9 but for the second and subsequent products you must change the final digit of the Service Centre numbers from the default 9 to any unique number between 1 and 8 i e for a second product change last digit from a 9 to a 1 by changing the Send number from 1470P17094009 to 1470P17094001 and the Receive number from 0800587529 to 0800587521 For the Send number go into Text Settinas Send centre 1 and amend the last digit and then press Save For Rev Centre go into Text Settinas Rew Centre 1 and amend the last digit and then press Sau Once changed for the products that you have assigned new send and receive numbers you need to send a new registration text to the Fixed Line Text Service platform to register the new identity i e send a text to 00000 from the product that you changed the Send amp Receive numbers You can then send and receive text messages from more than one product If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 47 Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 e This may be due to your line being de registered at the text service centre All you need to do is text Reset and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is a
50. t the power is correctly connected e Check that the handset is within range of the base e The batteries are low place the handset on the base charger to recharge You hear the busy tone when you press e Another handset registered to your BT Diverse 7410 base may be on the line No Caller Display number name displayed e Have you subscribed to a Caller Display service from your network provider see page 30 e The caller may have withheld their number e An exact name number match was not found in your phonebook Check that you have stored the full STD dialling code Cannot register a handset to a base e You can register a total of 5 handsets to your BT Diverse 7410 base and you can register your BT Diverse 7410 handset to up to 4 bases Check that you have not exceeded the limits e Check that you have entered the correct PIN number default PIN 0000 e Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on e Have you connected the telephone line to the telephone wall socket correctly e You must use the telephone line cord supplied with the product otherwise the phone may not work e ls the base ringer set to off e You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems If you experience any problems please call the Helpline on Freephone 0800 218 2182 or
51. t to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2010 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art amp Design Partnership Ltd BT Diverse 7410 02 10 Issue 1 BTE CE
52. ters Maximum number of characters in a text message is 160 The display shows a character countdown from 160 down to 0 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Or press Grtiorms to select a number from the Phonebook Redial list or Calls list Scroll or to the option you want and press ik Scroll to the entry or number you want and press Gi Press GE again to send Store as Draft Press G to save the message in the Draftbox for sending later To insert a template press Gi The template options are displayed Press or to highlight the template you want then press Ck to insert the template into your text Template 4 When sending a message the display shows Sendina Text then Sert PRP 2 5 Press jag to cancel at any time and return to standby If a text message you tried to send was not successful it is stored in the Outbox View messages in the Outbox 1 Press Heri Text is displayed press GE 2 Scroll to Outbox and press Ok 3 Scroll or W to the message you want and press Rend 4 Press Getiorns and scroll or to Send Press Serici to re send the message to the original recipient Details Press GE to display the telephone number and date and time the text was received Delete Press GE Display shows Delete Press es to confirm or He to cancel Delete All Press Gk Display shows Delete All Press es to confirm or He to
53. the entry you want and press Ore tioris 3 Scroll or GW to Show Details and press 0E The number allocated to that entry is displayed Press Back to return to the previous menu level 4 From step 2 above you can also scroll to Edit Entra Delete Entra or Delete All Press Ok then follow the procedure for editing or deleting phonebook entries as shown on page 19 and 20 of this guide If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 34 Text messaging SMS Welcome to the BT text messaging service on your BT Diverse 7410 Your BT Diverse 7410 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Diverse 7410 you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Resister to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find
54. the new message beep will sound at the handset e the new text message icon is shown on the handset display e the base indicator light flashes These alerts can be switched On or Off The default setting is On Switch new text message alert on or off 1 Press Heru Text is displayed Press Ok 2 Scroll or GM to Settinas and press Ok 3 Scroll to Mew Text Alert and press OK 4 Press or to select Gm or Off and press OE 5 Press Eack to return to the previous menu level 39 If you have more than one Text Centre stored on your BT Diverse 7410 you will need to select which one you want to use for sending see next section below If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets You can use up to five BT Diverse additional handsets with your BT Diverse 7410 base to extend your phone system without needing to install extension sockets for each new phone Your BT Diverse 7410 handset can also be registered to up to four other bases You can then select the base you would prefer to use If you have purchased an additional handset you must register it to your BT Diverse 7410 base before it can be used The batteries must be fully charged for 24 hours before you register it You may be able to register other DECT handsets to your BT Diverse 7410 Compatibility of products may vary and the number of features available may be reduc
55. thhold your number If you normally withhold your number the 1470 prefix presents your number for you Cannot receive text e You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service e More than one text messaging product is plugged into the line Either remove the other text SMS enabled products or see below I want to use more than one text SMS enabled product on my telephone line for alternative instructions e Check service centre number is correct e Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call want to use more than one text SMS enabled product on my telephone line It is possible to connect more than one SMS product to the same telephone line and for both of them to send and receive Text messages but you must amend the final digit of both the Send and Receive Service Centre telephone numbers first All BT text capable telephones are provided with the same send and receive telephone numbers but with two or more text capable telephones connected to the same telephone line delivery of text messages becomes unreliable causing the text to be delivered as a normal telephone call which when answered will be an electronic Text to Speech message To overcome this problem you must keep one of the products a
56. to know your phone Handset buttons BT Press to open the BT Services menu page 33 Up Volume up Redial In standby press to open and scroll through the Redial list page 15 In talk mode press to adjust the earpiece volume In menu mode press to scroll up through the options Left soft key In standby press to access names in the phonebook Right soft key In standby press to enter the menu Use to confirm options displayed on screen End call Off or On Press to end a call In standby press and hold to switch the handset off on page 13 In menu mode press to return to standby Headset socket on side of handset Headset not included See page 15 for more information Right Press to move to the next menu level Move cursor to the right Use to select options displayed on screen Press to clear digits and characters go back to the previous menu level or keep pressing to return to the standby screen Down Volume down Calls In standby press to open and scroll through the Calls list page 30 In talk mode press to adjust the earpiece volume In menu mode press to scroll down through the options Lock Press and hold to lock unlock the keypad page 17 0 When storing an entry in the phonebook press and hold to enter Talk Handsfree In standby mode press to make and receive calls page 13 In talk mode press to switch handsfree on and off pages 14 15 gt 1 2 3
57. trast Handset name 1 Press Meru scroll Bio Settings and press OK 2 Scroll to Diselas and press OF 3 Handset Mame is displayed press GE Either press Clear to delete the current name Enter a new name and then press CK to save Or Scroll to Contrast press GE Scroll or to select the contrast setting and press Ok 4 Press Back to return to the previous menu level Auto answer 1 Press Meru scroll Bio Settings and press OK 2 Scroll to HS Settinas and press Ok 3 Scroll to Auto Answer and press Ok 4 Press or to select Gin or OF and press GE to save 5 Press Back to return to the previous menu level Adjust the display contrast to suit different lighting conditions There are 8 levels Set a name for your handset e g Donna or Office As long as you have auto answer set to ON you can answer a call by lifting the handset off the base If you have switched auto answer off you will need to press as well Auto answer ON is the default setting If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 25 De register a handset 1 Press Meri scroll Bio Settings and press Ok 2 Scroll to HS Settiras and press Ok 3 4 Enter your 4 digit system PIN code default 0000 and Scroll to De Fesister and press Ok press CE Press or to select the handset number you want to de register and press Gk The display will sho
58. ts Rename Grouer Press 0E 5 Press lear to delete the current name and enter a new name Call group names cannot exceed 10 characters 6 7 Press Back to return to the previous menu level Change call group ringtone You can set different ringtones for each call group so you will know when someone from a certain call group is phoning you 1 Press Hames 2 Scroll to any phonebook entry and press Or tions Scroll or GE to Edit Call Grour and press Ok 3 Scroll or GE to the call group you want and press GE 4 Scroll to Set Binatone Press OK 5 Press amp or to choose the ringtone A sample of each one is played Press iE to save 6 Press Eack to return to the previous menu level If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 21 Speed dial You can allocate a name and number from the phonebook to each of the Speed dial buttons GB to Cp Then you can simply press and hold the Speed Dial button to automatically dial the number stored under it Copy a phonebook entry to a Speed Dial button 1 Press Hames 2 Press Getiors and scroll or to Seeed Dial and press OE 3 Scroll or GM to the Speed Dial button you want button PYA to Ee and press Ok 4 Ifa name and number is already allocated to the Speed Dial button you have chosen they will be displayed To re use this Speed Dial button see Edit a Speed Dial entry on
59. upplied with the product Battery low warning If the icon flashes in the handset display you will need to recharge the handset before you can use it again You also hear a low battery warning beep once every 60 seconds During charging the icon will scroll in the display as shown on page 9 If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com 3 4 Place the handset on the base to charge for at least 24 hours When the batteries are fully charged plug the end of the telephone line cord into the telephone wall socket Set date and time manually Providing you have subscribed to your network s Caller Display service the date and time is set automatically when you receive your first call To set the date and time manually follow the procedure below 1 7 Press the right soft key EE Her and scroll KJ to Settinas and press the right soft key EE c Lote amp Time is highlighted Press Ok Time Format is highlighted Press Gk Scroll or to choose how you want the clock displayed either 24 Hour or 12 Hour Press OK Scroll to Date Format and press OE Scroll or to choose DD MMAYY4 or MM SDIVY 4 Press OF Scroll to Enter Time and press GE Enter the time using the keypad as either the 24 hour format or 12 hour format previously selected e g 17 30 or 05 30 for 5 30pm If 12 hour was chosen press or to select AM or FI
60. vailable is displayed If the number has been withheld by the caller Withheld is displayed If the call is from the operator Grerator is displayed If the call is from a payphone Faurhone is displayed If the call is from a callback request Callback is displayed If you do not have a Caller Display service an external call is displayed as External Call When there are no calls in the calls list the display shows Emmet then will offer the Settinas option When a Calls list is open press to scroll from the newest call to the oldest or press to scroll from the oldest call to the newest If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Dial from the Calls list 1 Press GE the most recent entry is at the top of the list 2 Press or to scroll through the list 3 Press SE call the number Or 1 Press WEJ 2 Press or to scroll through the list to the entry you want 3 Press Grtions Scroll to Call Humber and press Ok Copy a Calls list number to the phonebook 1 Press EEJ 2 Press or to scroll through the list to the entry you want Press GFtions Scroll to Store Humber and press OK Enter the name and press Ok a uu A W rour is displayed Press or to set the call group you want n Press H to save 8 Press Eack to return to the previous menu level Calls list settings Calls list type New call ale
61. w Die resister Handset Select either Yes or Ho and press Ok Handset reset 1 Press Meri scroll Bio Settings and press Ok 2 Scroll to HS Settinas and press Ok 3 Scroll to Reset Handset and press OK 4 Enter the 4 digit system PIN code default 0000 and press GE 5 Display will show Reset Handset to Default Press Yes to confirm or He to cancel Base settings Base ringer melody and volume 1 Press teru scroll Bio Settinas and press Ok 2 Scroll to ES Settinas Press 0K 3 4 Helocts is highlighted press Gk Press or to select Firvaer is highlighted Press Gk the melody 1 15 and press Ok Scroll to Volume and press or to select the volume level 1 5 or off and press Ck Press Back to return to the previous menu 26 You cannot de register the handset you are using For information on changing the system PIN see page 27 Restore your handset to its original factory settings This will not affect e The phonebook e Text messages stored in the Inbox or Draftbox e The Calls list Choose from 15 base ringtones There are 5 volume levels and Off If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com Handset ringing priority 1 Press Meri scroll Bio Settings and press OK 2 Scroll to BS Settinas Press OK 3 Scroll to Rina Priority Press OF 4 All Handsets is highlighted Press Gk for all han
62. y interfere with some hearing aids causing a humming noise Calls to the Helpline made from within the UK mainland network are free Mobile and International call costs may vary If you experience any problems please call the Helpline on Freephone 0800 218 2182 or email bt helpdesk vtecheurope com In this guide Getting started Redial a number from the redial list 16 Location 6 Save a number from the redial list setiau 6 to the phonebook 16 Set date and time manually 7 Delete ntedaimumbgi 16 Delete all redial numbers 16 Getting to know your phone Keypadiock ie ener j Find handset paging 17 Handset display display icons 9 Base 10 Phonebook N vigatina themenu 11 Store a name and number in the phonebook 18 Menwimap View an entry in the phonebook 18 View phonebook capacity 18 Using the phone Dial an entry in the phonebook 19 Saken Handset omar Ott 13 Edit a name and number in the phonebook 19 Wake an exrernalcal B Copy an entry from the phonebook Preparatory dialling 13 to another handset 19 End a call 13 Copy all phonebook entries to Riceve aeai 13 another handset 20 Eaibiece j handstesyoliiime 13 Delete an entry in the phonebook 20 Cal Waiting 14 Delete entire phonebook 20 Secrecy 14 Edit call group name 21 hanife 14 Change call group ringtone 21 Make a handsfree call 14 specu Dia ae Answer a call handsfree 15 tl i Si ki 22 Switch to handsfree during a call 15 Delete a Speed Dislentry 22 Headset 13 Edit a Speed Dial entry

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